Chime Bank Corporate Office - Corporate Office HQ

Chime Bank Corporate Office

How would you rate your experience with Chime ?

[Total: 27    Average: 2.1/5]

Chime Corporate Office Address

Chime, Inc.
409 Silverside Road Suite 105
Wilmington, Delaware 19809

Contact Chime

Phone Number: (844) 244-6363
Fax Number:
Website: https://www.chimebank.com/
Email: Email Chime

Chime Facts

Founder: Chris Britt & Ryan King
Date Founded: 2013
Founding Location: San Francisco, California
Number of Employees: 200

Chime Executives

CEO: Chris Britt
CFO: Ryan King
COO: Matthew Newcomb

Chime History

Chime Logo

Chime is an online banking app that allows clients to save money through no fees and automatic savings. There are no brick and mortar branches. Unlike other online banking services, Chime gives direct deposit clients access to their funds one or two days before the funds hit the account. There are no credit cards, no overdraft fees, and zero fees for using any ATM.

Chime Banking App and Visa Card Chime was founded in San Francisco, California, in 2013 by Chris Britt and Ryan King, who realized that most people, especially millennials, hate the major banking firms. Although the company is still new, it have already surpassed more than 1 million clients as of May 2018.

Chime had an outage on October 16th, 2019, the third such outage since July. This left customers unable to make purchases or use their debit card to access cash.

The corporate office for Chime is located in San Francisco, California. Chime is backed by The Bancorp Bank, whose physical address is listed below.

Chime Logo on Cellphone

Chime FAQs

Question 1: What is the phone number for Chime?
Answer 1: The phone number for Chime is (844) 244-6363.

Question 2: Who is the CEO of Chime?
Answer 2: The CEO of Chime is Chris Britt.

Question 3: Who founded Chime?
Answer 3: Chime was founded by Chris Britt & Ryan King in 2013.

{ 27 comments… read them below or add one }

Matthew Brandon October 31, 2019 at 3:40 pm

I have a problem accessing my funds. I have ordered a card twice also tried to get my money transferred 3 times to another chime account! I know your policy states up to 24 hours but it has been 3 days of the consecutive run around. Its getting annoying and I’m losing trust in Chime. Please attend to the mistakes your company is making.

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angela Lucas October 29, 2019 at 12:46 am

I lloved, and i mean past tense this bank. Recently the whole bank system went down and we were not able to have anything coming in or going out, the debit cards were just cut off and back on. I had a payment due that day and it was due to the system errors that it did not go thru. Now i have to pay full price, and most of it up front. I cant afford this being i am the only one working in my household. Chime will not even write a letter stating that the system went down.
i mean and that is not the only problem. I also never got any referell bonus. Then someone stole and used my card to pay for a phone bill. I have total wirelss and the bill paid was straight talk, and they still say its not enuff evidence to make a decision on whether i did it or not, so there fore, they have not give me back my money. Where can we turn for help.

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Cassandra Flakes October 28, 2019 at 1:13 pm

I was robbed on 10-21-2019 i sent in a disbute form and the case number of the case and the bank info where i was robbed and they refuse to credited my account back my money that I was robbed for.

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Curtis October 20, 2019 at 11:12 am

Chime really got me up set an lock up over something they did wrong an don’t want help me with nothing but just say sorry for what they put me thru I trusted them with my money an when I go to get it out it wasn’t there because they move it somewhere they an I don’t know I needed it when I went to the atm that was the reason to go to them atm an I just get a sorry an I had to sit in jail because I couldn’t pay my bill wit a card I needed cash but we trust y’all wit our money an get a sorry when y’all mess up

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Cynthia Goodie October 18, 2019 at 2:59 am

Please give me my money disabled and need my funds

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Kiara October 17, 2019 at 11:44 am

I WANT MY MONEY NOW I WORKED HARD FOR MY MONEY YALL BETTER RELEASE IT NOW I WAS SUPPOSED TO GET IT YESTERDAY NO ONE IS RESPONDING BACK GIVE ME MY MONEY

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Kalyn Henderson October 16, 2019 at 9:14 pm

I WANT MY MONEY NOOOW YOU PATHETIC EXCUSE FOR HUMAN BEINGS GIVE ME MY MONEY

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Kalyn Henderson October 16, 2019 at 9:06 pm

NO ONE CAN ACCESS THEIR MONEY TODAY! None of the customers were alerted, the only place we can find any feedback from your company is through Twitter and it’s just an automated response over and over not explaining WHY WE CANT GET OUR F-ING MONEY! All the services are Down except for direct deposit so you won’t give us our money but you can still take our money that makes no sense face it you got hacked hacked and you don’t wanna admit it now you’re f-ed and you owe all of us all of our money and more compensation for all the inconvenience this put every single one of your customers through today. This is an out rage and the fact that you can’t even communicate to us what is truly going on you. You have already lost every single customer that is affected by the “Outage”. And if it’s everyone worldwide who is a child who was affected then you just lost every single customer you have Man it’s crazy how you drop the ball on something this major and you go from being on top to that bottom of the bottom

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Jonathan Hankosky October 16, 2019 at 10:16 am

These people are completely unable to handle those with disabilities and or the claims department is completely unacceptable and they completely ignored the facts how can one out of 5 transaction done on not only the same day but also the same time only show one out of five transactions that where unauthorized transactions be concerned a error and possibly consider that it’s because of who has made the transaction and not to witch the manner of the transaction where made like only receiving a part of a transaction that was understood was unauthorised though because it’s spectrum Mobile its completely ignored and let not forget about the fact that it’s from almost a year ago which I had not even been a chime member on top of the fact that my us bank branch manager was the agent who filed that claim against spectrum Mobile and that it was found in my favor so what the fuck dose chime bank have anything to do with this issue that’s literally almost a year before I had ever had a chime account sounds like favoritism to me you or your account that should be protected just simply isnt

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Semaj October 4, 2019 at 8:46 am

Everything about this company sucks! They are literally the worst! Yes, worse than netspend! And that says a lot!

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J. Gilhousen October 1, 2019 at 4:13 pm

Customer Service is non-existent. Check deposit feature on the app was not activated until I made several phone calls and emails, and then personal checks were always rejected with no notice or explanation. Customer service responses are all scripted or form letters, seldom responsive to the issue. It appears that the only department in the company which works well is their advertising crew. The only reason I gave them even one star is that zero was not an option.

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Aimee Frost September 23, 2019 at 8:08 pm

They are horrible. They either returned my direct deposit to my employer on the 18th or the 19th depending on who I talk to. No one can you me a straight answer and after 30 minutes on the phone earlier trying to talk to a supervisor they hung up on me

These people are scam artist and crooks

I would love to get ahold of a corporate phone number but they seem to hide that really well I’m sure they don’t want the phone calls from people like us who been screwed over

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Tracy A Lawler September 10, 2019 at 10:31 am

I TOTALLY AGREE on all the negative comments!! I have been dealing with a credit dispute for over a month and even the merchant spoke to them and put it in WRITING the charge was incorrect and they still have not removed it. I have wasted hours on the phone with customer service who are not even in the USA and can barely understand what you are telling them much less help you resolve anything!! If you want to try to locate the corporate information GOOD LUCK. Chime PURPOSELY makes it almost impossible to get a good address for anyone at the executive level or based in the US because they know how many people are angry with the poor service!! They may not charge fees but trust me do yourself a favor and switch to Ally or Aspiration – both charge zero fees and you can actually reach someone in the same country you are in who will help you. I have mailed letters to several different addresses trying to get the right corporate one and it is a joke. Mr Britt you may be smart and had a good concept, but you should be ashamed of yourself and what you deem customer service. People deserve better meaning a good account and GOOD customer service not no fees but you have to go through hell to get help with anything! TERRIBLE! I CAN’T WAIT TO SWITCH AND WISH I WOULD HAVE SIGNED UP FOR ALLY IN THE FIRST PLACE!

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Tiffany Gardner October 25, 2019 at 9:44 am

THATS WHAT THEY DID TOO ME TOOK $450 AND GIVING ME AWHOLE RUN AROUND NOW THEY SAYING THERE NOT REFUNDING

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Tamitha kimmons September 9, 2019 at 5:16 pm

I have not tried to even use or log in to my account in quite some time a while but today I have tried to log in to my account over and over tried to reset my password and it’s telling me they could not complete my application for the account because of my application answers

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Jonathan Coleman July 15, 2019 at 1:05 pm

Chime is a darn joke!!! I do not recommend this bank to anyone! Now, I am dealing with a lawyer and this place can kiss my darn butt! The reason why is because I am a contractor for Uber where I have to make quarterly payments to the IRS. But the IRS never received any quarterly payments and now it’s lost and this darn company will not do anything to help me. Thus, this has been going on for more than a year that I am dealing with these people! I’m just not getting any satisfaction!

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Brianna evertte July 12, 2019 at 5:00 pm

I have been fighting with them back and fourth for a address change that they state cant take a lease agreement as a proof of address which is unfair seeing how i have my utility bill in my significant others name and stating they cannot do anything wont give ke corporates number so i can get my money and closed my account and basically is withholding my money that it mine that my roommate stole from me i will never bank with them again chime is horrible and need to be shut down

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Shawn taylor July 4, 2019 at 11:38 pm

I’ve been dealing with a dispute since April 2019 and the merchant received the documentation from chime and responded back to then stating to give me my money back here we are in july and the merchant responded in may and chime has taken the money from the merchant and have yet to place the funds back in my account so i have hired. An attorney and that $400 dollar dispute will be costing them way more than the dispute if i where you guys and your having this issue or similar issues please contact an attorney as soon as possible.They have so many lawsuits from what my attorney showed me from taking people’s money they just had to pay a guy almost $5000 from a $140 dispute.

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Enid Ortiz June 20, 2019 at 8:08 pm

I am a new customer for this sorry a** company Chime. I deposited 450 dollars in card and not even 30 minutes after deposit I went to pay my bills and they f^^^ closed my account I spent 4 freaking hours emailing back and forth with incompetent employees who have done nothing. They have no support system to help. I swear they are useless and incompetent. GIVE ME MY DAM MONEY BACK. IT’S MINE MY HARD EARNED MONEY YOU A**ES WILL NOT KEEP IT.

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Tracy Johnson June 20, 2019 at 9:18 am

Well I have dispute on my account and I look around and they close my account and keep telling me to check sections 9 but no reason why they close my account

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Adriana June 13, 2019 at 7:26 pm

Never had a complaint about Chime until today!!! ATT did a reverse payment for $515.08.. I called Chime the day ATT returned the payment. I was told to wait 3-5 days.. Well today is the 5th day and nothing. I have been on the phone all day between Chime and ATT. ATT emailed me the confirmation in regards to this matter.. Well all that Chime could tell me is wait till the end of the or dispute it… I asked them to call ATT with myself on the line. According to their so called “customer service” they don’t do that. I told them that it’s not ATT’s fault since they sent me all the documentations. I told Chime I don’t have time to be waiting for no dispute. Of course they said “there’s nothing we can do” FU YES U CAN!! I thought Netspend was bad!! Hell

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Chante clarke June 9, 2019 at 4:49 pm

I am very f-ing pi**ed off with Chime. I’ve been a Chime user for over two years. I currently lost my identification card and got a new phone in which I was locked out of all apps. My phone got wiped clean. I contacted Chime to help me reset my Chime app password they required me to email them back-and-forth with my ID card in order for me to Reset my password. Mind you for days I was trying to call and get in contact with an actual Chime member. So I finally contacted Chime member and they tell me there’s nothing they can do to give me access to see my account because I don’t have my ID which is understandable but you have my social my phone number my address my date of birth and all I’m asking is for a password reset so I can have access to see me spending my money thats in your bank. And you guys have all of these stupid procedures in place when someone simply needs to change their password to the app the only way they have access to their account They can’t help.
I have to wait three weeks for my ID to come in the mail so they’re telling me for another three weeks I won’t have access to see my account because they can’t help me reset my password that’s f-ing ridiculous. On top of that I needed them to transfer the money from my savings into my checking‘s because I don’t have access to do it without the app and they said to manually do that they would have to close my savings for a whole 90 days before can be reopened. I am so done with Chime run for the hills stick to your general city banks

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Judith Thompson June 5, 2019 at 7:52 pm

I have had issues since May 3 and the dispute has been in review since May 13th for $340. I need my funds. Because of this my State Farm car insurance was terminated. I could not pay a loan and another bill.
I WANT. MY MONEY RETURNED TO MY ACCOUNT NOW.
CHIME TOLD ME UP TO 45 DAYS!!!! SERIOUSLY?…

PLEASE DO SOMETHING TO ESCALATE THIS NOW.

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khiresha May 24, 2019 at 6:58 pm

I have an unresolved dispute on a few transactions. I sent in all the proper documentations to my claim as far as my claim actually being true. I have not received the proper or professional feedback when I called I have a voice call recording to verify that I am like a step away from going to the media with those recordings from representatives in the department to supervisors that also treated me with such disrespect and actually laughed in my face when I questioned my account ..the visa zero policy states that I should have gotten provisioned credit on my account within 10 business days since the transactions was unauthorized and I provided evidence that my account was being used against my permission… I am wondering if this bank is legit now especially since the representatives cant explain why the policy is not being upheld its like false advertising

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Marco abeyta May 24, 2019 at 1:04 pm

My account has been suspended for over a week nothing has been done

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Sergio May 23, 2019 at 7:39 pm

I want access to my money guys closed my account and it is not fair to wait 30 days for a physical check therefore should be able have option to money gram or transfer customers funds out to them I need someone in corporate to contact me ASAP ridiculous

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Juan Vazquez April 2, 2019 at 6:37 pm

Hello, Question- how do you Email Chime Market or ideas

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