Fazoli’s was founded in 1988 in Lexington, Kentucky. The original name of the company was “Gratzi’s” The company operates a chain of Italian/American style casual restaurants. Franchise operations began in the early 1990s.
The company has been sold numerous times over the years. Today, it belongs to Sentinal Capital Partners, a private equity firm. Fazoli’s has grown from a single location to more than 200 restaurants in 26 states, as well as more than 4,500 full-time employees. In addition to franchises, the company offers catering and private banquet rooms in most locations.
The company added a mobile phone app for quick ordering and in late 2017, a customer loyalty program was added to the app.
Fazoli’s has announced plans for expansion into other countries, including Qatar, Kuwait, and Saudi Arabia. Franchise operations are popular as a profit is almost always seen from the first year.
The company announced plans to open 10 new franchises in 2019.
During the coronavirus crisis in 2020, Fazoli’s exceeded expectations, with a 410% increase in to-go orders.
Company headquarters are located in Lexington, Kentucky.