The Spice and Tea Exchange was founded in 2006 by Amy Freeman. Finding herself homeless at 16, Freeman learned to not only take care of herself, but she discovered that she could do anything if she put her mind to the task. While on vacation in St. Augustine, Florida, Freeman found a small tea and spice store and immediately fell in love with it.
Starting the business in 2008, at the height of the financial recession, many people told Freeman that the business would not work, but she had faith that, in this digital world, others would view the company as she did; a place to relax and enjoy the scents and tastes of teas, herbs, and spices from around the world.
Today, the company has more than 50 franchised locations, with plans in 2018 to open 15 locations in Arizona alone. Freeman believes the reason for her success is not only about her vision of the company, but because it is different from other coffee houses or even tea houses. They offer herbs and herb blends for cooking, in addition to coffee and tea, as well as spices not typically found in American grocery stores, including sugar and salt. 
At this time, company headquarters remain in Palm Harbor, Florida.
I visited the store at The Villages, FL on 12/05/21. As I was looking at various jars of loose tea, the Caucasian clerk came over to me and attempted to snatch my shopping bag (that I had received from another store) from my arm. I looked at her in bewilderment and asked what see was doing. She then asked if I would like her to sit my bag by the cash register area. What???? I said NO!! I did not see her attempt to take possession of the tote bags or large open handbags from any of the Caucasian customers. This incident felt like a blatant act of racial profiling.
To whom it may concern,
I placed an order for the turkey rub spice. I paid the priority shipping of $ 9.00, which in my opinion is a lot of money for a small bottle of spice, but ok. But the problem is I still have not received it, and I never received the receipt via email, but I did receive the receipt for the shipping and on the receipt it has the wrong zip code, so is it being sent to the right address? This is not how I like to do business, your people are making this more difficult then it need be. But know I will not put myself through this again.
Truly Frustrated,
Tammy