How would you rate your experience with Dollar Tree ?
Dollar Tree Corporate Office Address
Dollar Tree, Inc.Chesapeake, Virginia 23320
Contact Dollar Tree
Phone Number: (757) 321-5000Fax Number: (757) 321-5292
Website: http://www.dollartree.com
Email: Email Dollar Tree
Dollar Tree Facts
Founder: R. K. PerryDate Founded: 1953
Founding Location: Norfolk, Virginia
Number of Employees: 57200
Dollar Tree Executives
CEO: Gary M. PhilbinCFO: Kevin S. Wampler
COO: Bob Sasser
Dollar Tree History
Dollar Tree began in 1953 when K.R. Perry opened a Ben Franklin store in Norfolk, Virginia. The store was later renamed to K&K 5&10 and then to K&K Toys.
In 1986, the company opened a new dollar store concept called Only $1.00 in Dalton, Georgia. The concept was so successful that 5 more locations were opened that same year.
In 1991, K&K Toys division was sold to KB Toys so the company could focus on Only $1.00.
In 1993, the company name was changed to Dollar Tree Stores, Inc.
In 1995, the company went public.
In 1996, the company acquires 136 Dollar Bills stores. In 2000, Dollar Express is acquired.
In 2006, the 3000th Dollar Tree location opens.
In 2010, the 4000th Dollar Tree opens.
In 2012, the company began accepting manufacturer’s coupons.
In late 2018, Dollar Tree acquired Family Dollar stores for $8.5 billion. Many Family Dollar stores are being rebranded.
In April of 2019, Dollar Tree announced that it would close more than 390 Family Dollar locations, but will expand or renovate 400 other locations.
Headquarters for Dollar Tree are located in Chesapeake, Virginia.
Dollar Tree FAQs
Question 1: What is the phone number for Dollar Tree?
Answer 1: The phone number for Dollar Tree is (757) 321-5000.
Question 2: Who is the CEO of Dollar Tree?
Answer 2: The CEO of Dollar Tree is Gary M. Philbin.
Question 3: Who founded Dollar Tree?
Answer 3: Dollar Tree was founded by R. K. Perry in 1953 .
{ 474 comments… read them below or add one }
Today I was at the Tinley Park Dollar Tree off of Harlem avenue and the cashier comes out with her fried chicken dinner, and starts eating it as she is ringing up sales.
Unreal, Tinley Park looks at that as a violation.
I am a former employee of Family Dollar. I have a 401k plan. Wells Fargo will not give me a check until Dollar Tree email them that I am inactive in their system. I cannot speak to anyone at Dollar Tree.
I find it very disrespectful & unprofessional of Lori the asm to call me a “b*tch” without even knowing me in any kind of level. From what I see Lori is a hypocrite, here is why a couple of time she came into my store I rung her up and even had great conversations. Her final line were always “have a great day babe see u next time” all the sudden one of my coworkers helps her stock & wants to run her mouth about how “I’m a b*tch & how she doesn’t like me & knows so much about my life and just cause I am her boss now does not mean she won’t talk sh*t” this women has no life, is very nosy & loves to talk sh*t, it has been like that ever since I started working there back in 17, now just Because she has known me for 2 years only as a coworker & wants to come help out in lemon grove & run her big a** mouth DOES NOT give Lori the authorization in anyway to agree and speak upon me! As the assistant store manager she should know better, I think it’s sad & pathetic that 2 grown a** women are able to wake up at 2 in the morning to gather up and talk sh*t because apparently they have no life’s.
I am very upset that you have employees asking me where I went to school and the manager put his hands on me. To me the manager and district manager are very poor managers. They need to dress properly for your customers,,,they dressed very poorly. Also they talked down to me in an improper way. the CEO needs to address the managers actions ( Lake Mead Store Las Vegas, NV
BEWARE!!! Dollar Tree knowingly sells expired foods!! Store manager Matt in Indpls on 38th & Highschool Rd #5188 says he’s within his rights to sell expired foods! He says he has no obligation to public safety. Food that expired Sept 2018, a year ago is still on the shelf and the store manager Matt does not care. Please check your dates before you consume!!
Just visited your Dollar Tree Store in Marksville, La. To say the least, I have never been in a store that is so messy , disorganized and dirty. The carpet looks like it has not been vacuumed in a year . I have been to others that are so well kept up.. Couldn’t wait to get out of it 🙁
Me and my daughter in law were in you texarkana, texas store on Richmond rd today and it was very hot in there….didn’t seem like ac was working….hope the problem gets fixed
I got a job at store 4086 in Rapid City South Dakota. I needed a job so I took the offer. I live 15 miles out of town and they could only give me 4 he shifts. The store manager Jackie was not professional when it came to interviews let alone running the store. She talked bad about the people she hired and other employees. She used the f word with me and towards me more then once. She cut me down and said she shouldn’t have to do everything for me when I didn’t have all the info I needed to correct a direct deposit. She changes people schedules without tell them. The day I told her the next week would be my last week she was mad as ever. She stated now what the f**k do I do and how the f**k do I fix this. Before that she said I needed a uniform and I told her I havent gotten paid yet. She said I have talked to people and there is thirft stored that u can get a green shirt for little or nothing, and said we don’t have all this and pointing at her chest hanging out. I was wearing a nice shirt and it wasn’t green with a collar. I told her I would go home and she was silent. My shirt was not low cut and I had it pulled back so nothing would show. Jackie was mad cause she had to make me a name tag. Jackie takes more breaks then anyone I know this store. She said for me to take a break. Oh I took a break I clocked out at about noon and never went back. I wont stand for any manager to talk to me the way she does and talk bad about the employees that work there. I wish there was away to send corporate office a email about all of this that is happening. I will never work there or refer anyone to this store.
I visited the dollar tree Friday August 9,2019 in Henryville Indiana, 216 colonels way E, Henryville, IN 47126. I went into the store with my 3 children, (6 yrs, 3 yrs, and 8 months old) after working at 12 hour shift. I ONLY went into the store because my daughter said her friends at school had talked to her about the new dollar tree that had just opened and it was “awesome sauce” and she needed to check it out. While in the store my 3 year old son, sat my phone down in the card/toy isle when my daughter found the silly string.. After getting the silly string, we headed to check out where the manager ROBERT working looked at me while my kids were looking at the candy machines and told me i had my hands full and ran out of the building. We left the store and headed to the Dollar General to get medicine because my 8 month old was sick. When we left the Dollar general, i realized my phone was missing. I took my children back into the dollar store and we searched the store.. The employees there helped search the store, and the manager immediately went to the camera to check to see if it had been sat down in her store.. Long story short, it NEVER ENTERED THE DOLLAR GENERAL. After reflecting our steps, I realized my phone never came out of the DOLLAR TREE, My son walked in with my phone and walked out carrying 2 cans of silly string instead of my phone. The dollar tree was closed and so i hoped and prayed that my phone would be in the same spot my son left it.. The next morning my children and i arrived at the dollar store at 8:20 am waiting patiently for the doors to open at 9AM. As employees walked in the store they asked if i realized the store didn’t open until 9AM, I said yes, but i was okay with waiting my son sat my phone down in the store the night before right at closing time and i hoped it would still be there.. The GM, Amber and the other employee said they would search the store while they opened. 9am rolled around and they opened the doors and we went and searched.. Amber stated she did not find my phone and that her managers do a sweep at night time in each isle and assured me if her manager/ employees had found a phone it would immediately be placed in the safe and a note would of been left. After searching the store i asked the gm Amber if she could check the cameras to see if someone had picked up my phone, she stated she did NOT have a code to check the cameras that she had to get the code from corporate, I asked her if she would do that and she said she would and said she would also talk to the other manager. I left her my contact information for her to call me if she learned anything new. THE SAME DAY- THAT AFTERNOON, ROBERT THE MANAGER CAME IN FOR HIS SHIFT. ROBERT STATED TO THE GM THAT HE INFACT DID FIND MY PHONE AND THAT HE ANNOUNCED OVER THE INTERCOM AT THE STORE IF ANYONE HAD LOST A PHONE. ROBERT STATED A LADY THAT MATCHED MY DESCRIPTION CAME UP WITH 2 CHILDREN AND CLAIMED MY PHONE AND WITHOUT ANY VERIFICATION THAT IT WAS HER PHONE ROBERT HANDED THE PHONE TO HER. now, there is a problem with that- 1. ROBERT DID NOT KNOW A DESCRIPTION OF ME AT THAT TIME BECAUSE NO ONE KNEW THIS WAS MY PHONE. 2. I HAVE 3 CHILDREN NOT 2. 3. MY CHILDREN ARE ON THE BACKGROUND OF MY PHONE 4. MY PHONE ONLY OPENS WITH FACE IDENTIFICATION.
It took my spouse walking into the dollar store to learn that information. ROBERT STATED HE CALLED THE CONTACT INFORMATION I HAD LEFT TWICE AND IT WAS A INVALID PHONE NUMBER. BUT NO MISSED CALLS CAME TO US.
The police were then called and a report was filed as this is theft. ROBERT STATED TO THE POLICE WHAT HE DID WITH MY PHONE AND THAT THE POLICE COULD NOT SEE THE CAMERAS WITHOUT A WARRANT AND THAT WAS COMING FROM HIS GM NOT FROM HIM AND THERE WASN’T ANYTHING HE COULD DO ABOUT IT. THE POLICE TOLD ROBERT THIS IS A SMALL TOWN IF HE GAVE MY PHONE TO SOMEONE, THE POLICE WOULD BE ABLE TO IDENTIFY THE PERSON TO GET THE PHONE BACK. ROBERT WOULD NOT HELP, WHICH DOESN’T MAKE ANY SENSE CONSIDERING HE DIDN’T FOLLOW THE PROTOCOL WHEN FINDING SOMETHING THAT DIDN’T BELONG IN THE STORE.
I called the dollar tree Saturday night August 10th, trying to learn more information about who HE GAVE MY PHONE TO. ROBERT ANSWERED THE PHONE AND i asked for a number that i could reach someone higher than him, Robert put me on hold and then got back on the phone stating he was sorry he could not figure out how to clock back in. He asked for my contact information and that he would get my information to corporate… I told Robert i did not want to do that because i gave my contact information once and He says he tried to call me when in fact he did not. At this point in the phone call Robert said, ” OMG IS THIS ERICA” and i said yes Robert I am needing to locate my phone. Robert than told me that he was on his lunch break and that i needed to call him back at 6:08 PM. I asked him why i needed to work around his lunch break? He stated because its a federal law that he takes a lunch break and its a federal law that he DOES NOT DO ANY WORK IF HE IS NOT CLOCKED IN. I asked him why he answered the phone to help a customer then if he was on his lunch break… He stated because he was the only manager working. He then re stated that i needed to call him back at 6:08pm and HUNG THE PHONE UP ON ME. I waited until 6:12PM and i called back. I asked Robert how his lunch break was and then re asked for a phone number for someone higher than him. He then stated to me that He could not find any phone numbers or contact information of anyone higher than him and he suggested i just go online and find the information for myself. I asked him if he knew being a manager somewhere, when someone asks you for a contact information of someone higher than him, it was his job to provide that to the customer- rather its how or who or an email or corporate phone number etc. He said it was no where to be found.
Post continued: – I explained to the manager Robert that i knew this sounded crazy over a phone but 1. I owe over 700.00$ on this phone to the phone company STILL. and this phone has over 2,000 pictures of my kids, 1. BEING MY ENTIRE 8 MONTH OLDS LIFE. 2. MY 3 YEAR OLD’S BIRTHDAY PARTY AND STARTING PRESCHOOL AND 3. MY 6 YEAR OLD STARTING 1ST GRADE. Pictures that i cannot replace, that i needed to find this phone. Robert Told me he was sorry there was NOTHING HE COULD DO FOR ME. And so i asked him if he could please explain to me why he would hand my phone to someone without ANY VERIFICATION THAT IT WAS THERE PROPERTY???? and he said NO MAM I CANNOT AND AGAIN HUNG UP THE PHONE ON ME.
THE NEXT MORNING SUNDAY AUGUST 11, THE GM Amber CALLED ME TO COMMUNICATE TO ME WHAT ROBERT HAD DID WITH MY PHONE.. I ASKED ASHLEY HOW SHE WAS THE GM OF THE STORE AND HAD NO IDEA I ALREADY KNEW THAT? I asked her why the police needed a warrant to see the video now? AGAIN SHE HAD NO IDEA WHAT I WAS TALKING ABOUT. MANAGER ROBERT DID NOT CALL HIS GM AND TELL HER ANYTHING THAT WAS GOING ON. HE DID NOT EVEN TELL HER THE POLICE CAME INTO THE STORE REQUESTING TO SEE THE VIDEO TO HELP IDENTIFY WHO ROBERT ASSISTED IN THEFT WITH AND HANDED MY PHONE AWAY TO. The GM Amber told me she would again request a code from corporate that it could take a week to get.. I said that was okay, as long as she got it and we were able to see the video. I just need the pictures. I have tracked my entire kids life with pictures with millions of photo albums and i cannot imagine the idea of having a year gap in my children’s life that i cannot account for. I am reaching out to help. I am reaching out to corporate to help get a code to the dollar tree in HENRYVILLE INDIANA, so the video footage can be viewed, and we can find out who Manager Robert gave my phone to. With how unhelpful and unprofessional Robert has been through this entire process considering he was the one who took my phone, It’s beginning to seem like Manager Robert took my phone and kept it himself. Please help. The fact WHY Robert is even a manager, or HOW Robert was even considered to be in a manager position is beyond me, but that’s not my concern. My concern is finding who the Dollar Tree’s employee manager ROBERT handed my phone away to, or if he just pocked the phone.
conclusion- the Dollar tree is not in fact “awesome sauce” Why was it so EASY for the dollar general to jump on there cameras to help there customer and care, and it’s like fort knox trying to get any help from the dollar tree… When in fact, the Dollar tree employee-Manager Robert is the one who did something with my phone to begin with? The Dollar Tree, would be “awesome sauce” if they helped try to fix what there employee screwed up and give access to the cameras to locate my phone. In fact, i am perfectly happy giving my iphone to Robert for Robert to do as he pleases with it yet again, AFTER i download my pictures. These are memories i cant get back. As a company I don’t expect you to care about my and my family’s memories, but as a Human being, a Father, a Mother, sister, brother, Aunt, uncle, grandma, grandpa, whatever your home titles may be, I hope someone helps make this process easier.. I know if i had screwed up that bad as an employee and gave away or stole someone personal property that they left behind especially AFTER making the point to tell them how full there hands already were, I know i’d do everything in my power to help get that person’s property back.
Wednesday August 14th I called the dollar tree to check on a update with Amber, Amber stated, she needed the police to come in and get her statement at which point he could ask for the video that she had already talked to the DM and RM. The police went back into the store TODAY and got the gm’s Amber’s statement and the police were denied the video surveillance again and told they needed a warrant. WHY IS THE DOLLAR TREE BEING SO DIFFICULT ABOUT TRYING TO HELP A CUSTOMER? WHY IS THE DOLLAR TREE NOT COOPERATING WITH THE POLICE TO LET THE POLICE SEE THE VIDEO TO FIND OUT WHAT THE DOLLAR TREE’S MANAGER ROBERT DID WITH MY CELL PHONE?
I shop at your store located at 563 Roosevelt Road, Glen Ellyn, Il. 60137 on a regular basis. Each time I visit the store I simply can’t beleive the condition of the carpet squares and the lack of housekeeping in this store.
The carpet squares have been randomly replaced in high traffic spots i.e. near cashier station, and are an accident waiting to happen. A women is going to catch a high heel or anyone regardless of age could trip or stumble over these squares.
The filth and “stuff” on the floor is unforgiving. Today August 11th I entered your store a little after 9:00 AM just a few minutes after the store opened. I spoke with a person who I think is the assistant Manager[Name Steve} and asked him if they ever sweep the floor. He said yes, every night. He simply was not telling me the truth. The same debris has been on the floor for at least a week. Further more, you floor could not become that filthy in the few minutes it had been open. Your store is in a good community, nice shopping center and is the eye sore of all the stores. The management lacks pride in their company or they would not run such a sloppy operation.
I have spent my entire life in retailing and understand the demands and pressures on running a successful retail operation. I would ask that someone in senior management put the local store manager and district or regional manager on notice. Give them 30 days to get their house in order or they should be terminated. This is a classic situation where the details and standards mean very little. Please do something, Thank You.
Ed Gilligan
On August 9th 2019 around 10 am my husband went to out local dollar tree to purchase balloons for the arrival of our new niece. Upon entering the dollar tree in snyder plaza of philadelphia 19148 he approached the only cashier working the front end and asked if anyone was working the balloon counter. She informed him that he must go wait in line and when it’s his turn she would fill his balloons. He gets to her and asks for 3 balloons and I had called him to tell him I needed 8. He informed her that I called and needed 5 more balloons and she told him he was going to have to wait again so she could go do the register again. While back at the register she was cursing and complaining to other customers about my husband’s request and how understaffed it is and etc.. Which is no fault of my husband’s. He said to her you know I am standing right here and can hear you talking about me and she went off cursing him out in front of my 4 year old son threatening to get her man after my husband and belittling him for purchasing balloons at the dollar tree to begin with. I am a long time customer and I am appalled every time I go to that store recently. The lack of professionalism is disgusting. I will be reporting this to all appropriate outlets and also publishing on social media.
I have been a customer of the Dollar Tree store Ocean Gateway in Ocean City Maryland for many many years. We are a tourist town and in the summer the tourists buy lots and lots of merchandise. I have seen shelves unstocked on many occasions but they do the best that they can to restock the shelves. This year the store has a new manager and the site of this store is deplorable and I am totally ashamed in the way that they are up keeping this store. last week I went by and the condition was deplorable and today I went by and it was even worse so I had to write to let somebody know that that store needs help ASAP. the new manager doesn’t seem to be well-liked so the employee morale is down. When I went today there was a long line and only one person on the register. The shelves again were unstocked and boxes were piled up on top of each other in the aisles. it look like an accident waiting to happen because the boxes could tumble over on somebody and somebody could get hurt and sue your store. This store is an embarrassment. I have never seen a store managed this badly so please get some help over there please. these are tourists coming to town with lots of money looking to spend it and the merchandise is still in the boxes. the employees are most likely quitting. The manager is trying to reorganize the store at the same time they are stocking it and it really looks bad. Please send someone to help them and get rid of that manager.
What does dollar tree usa have to gain with a 10% off sale on Sunday July 14th When
Sunday is Sacred to the Lord our God?
I’d like you to be aware of an incident that occurred July 8, 2019 at the Dollar Tree located at Victory Crossing in Portsmouth, VA. While I was shopping, I saw an elderly white gentleman with 2 items approach the black female cashier. She told him she was closed, so he went to the other register. Not even a minute later, two different black men went to the same register, and the cashier took them. They also had MUCH more items than the older man. Of course, the older man was upset, and shouting went back and forth. I was HOPING there was another explanation, but it appeared to be a blatant racial issue. After the cashier closed, I overheard her telling another employee in the back of the store that she didn’t give a sh*t about his old white as*. At this point, she left no doubt in my mind about her actions. I was very upset, found the manager, told him I was contacting corporate, and requested the cashier’s name. He told me it is Ralisha. At first, I’ll admit, I was simply listening out of curiosity, but after I heard what she said to the other employee, I was upset. First, this gentleman was elderly and deserved to be treated with respect. More importantly, it saddens me to hear a young person with this attitude in 2019. As a teacher, it is my firm hope that the younger generation make racial issues BETTER. My kids make me proud when I see them accept ALL people as their friends, regardless of their race, gender, religion, etc. I refuse to patronize any company that allows racist behavior of ANY KIND. The next time I enter that store, if I see that cashier, I will walk back out and never return. Thank you so much for any assistance you can provide in this matter.
weezie678@ comcast.net
I was at the Dollar Tree on E. New York and Rte. 59 in Aurora IL earlier today. I needed to use the restroom. I was appalled at how disgustingly filthy it was. I know your stores are low priced but everyone deserves the dignity of clean restrooms when they frequent your stores. I took pictures (as much as I could stomach) but being able to contact you directly with this information is next to impossible. Trying to contact your company is certainly not customer friendly but the pictures say it all. I hope someone in your corporation looks into this store as well as all the others. The situation was deplorable.
I love Dollar Tree. But every summer both stores here locally r so hot. People in store r fanning. I can’t shop well at all in the heat in ur stores. Other customers in store were fanning also. The Wake Village, TX 75501 store & Texarkana, TX store on Richmond Road both r very hot inside. U sweat if in very long at all.
I would like to tell you how wonderful it is to walk in the Dollar Tree in Payson Utah again to find how much improvement it has made due to the new manager Jermie, from Lehi Utah. He has did a 180 with that store. He is such a hard worker, and he knows what has to be done and gets it done. The employee,s are really happy with him. He has the store fully stocked, the stock room is empty , he even went and bought a vacuum from Walmart and cleaned all the messed up isles. You have to give him some credit for all his hard work and the employee,s are thrilled to see him come in the door. Please send a compliment to him, it would make him feel like you apricate him and glad to have him on your team.
Thank you
Jerris Peterson
Store 542, Lockport,NY, 5770 STransit Rd,DM, Mark, This store stinks because of the rugs, when you come in the door you can smell it, its rotten from being so filthy and is spreading infection, the bathroom toilet always has feces on the seat and the hand soap is always diluted with water! This morning I have reported store # 542 to my local Health Department, this store condition has been going on for years and is a hazard to our city’s shoppers!
I want to compliment your store #02987 Rainier Place. I lost my wallet and was not sure where a week later I got a phone call from AAA telling me a man named John found my wallet. I could not believe it. I called John and Hollie answered the phone and asked me a few questions and said yes my wallet was there. I was thrilled. When I picked up my wallet both John and Hollie were so nice and returned my wallet with all my money and cards in place I had $160 in cash and was right where I left it. This store was so honest and kind, almost unheard of these days. Again thank you for your help and for going above and beyond. You guys are great I hope you are appreciated.
Thanks again
Brandie Clark
On hold Right now for 45 minutes………………………………………………………………….
I see why there are so many negative comments about your customer service.
The store located on Enon Springs road in Smyrna Tennessee has incompetent employees. I have also made multiple calls to the online group requesting confirmation of a request to cancel an order. 3 different people and and 30 minutes of my life and my request for a confirmation Email has NOT been provided. This is some of the worst customer service one could experience. Your ” assistant manager at the store should have been able to solve this whole SCREWED up situation. I will dam sure make sure this doesn’t happen to me again.
Reading comments, I seriously wonder if you care about your customers. I just left your store at Paseo del Norte and Wyoming. I arrived at the store at 8:42 and was met at a locked door by your employee Virginia who would not let me enter saying the store was too full–with less than 20 and probably more like12–15 customers in the store. I told her I would be in and out. I knew exactly what I needed. She still refused my admittance. I have been a regular customer since you opened your stores here. I am angry and insulted with her treatment of me, especially since she allowed two other people to enter. I approached her again and was told they were employees, but they did not offer that explanation when I advised them she was not admitting customers. I have never seen these people at the store before and I and there seversl times a week. Are you in competition with Wal-Mart to see which store could be the rudest to your customers????. explain………….PLEASE
The store by Industrial Blvd by Kohls is not any better. Managers are kids who are not trained properly on Labor Codes and how to manage, store so dirty, boxes all over isles violating safety codes, and merchandise not properly stocked. Yes it’s a cheap store but it doesn’t mean risk your business being sued for all the violations your untrained, power tripping young managers are doing.
I have tried to get this resolved from a lower level but the Human Resources offices have took my kindness for a human error on their miss stake. I am trying to reach out to some who cares about my problem.your company owe me money from back pay from last November and January.of 2018 and 2019 So now I am force to go to lawyers and channel 6 trouble shooter to help me recover my money.The labor board trying to get thing’s resolve but they won’t respond at all, so bye Family Dollar taking advantage of me and putting me threw so much pain suffering along with loses plus taking me threw this is crazy.The store is in Indianapolis Indiana on Lafayette Rd store 1287 address 2802 Lafayette Rd .I do have 8 witness and 5 statements plus paperwork that she gave me so that I can get my back pay and she never paid me.
On 5-8-19 I had a very unpleasant experience @ store3040 . I purchased some items that did not coordinate with the theme for a fair. I returned the items 4 hours later to be credited to my card. I was advised to read the receipt no refunds – exchange only. Spoke to the manager Bruce who said this was the store policy. Walked around purchased cleaning products that I will donate to a non profit. Love dollar store but feel this policy is not quality customer service. Very disappointed . Was very loyal to dollar store, weekly visits guess I will visiting Walmart and target weekly, now. Contacting consumer protection agency to determine if this no refund policy is appropriate
Within 4 hours on the same day I returned the items but was informed that my card transaction would not be refunded. I was advised that the store policy was no refunds – exchange was the only option. I walked around the stoRe
Dollar Tree has been turned in to the US Attorney General. RICO charges. I tried do the right thing. You, DOLLAR TREE, don’t want good people working for you. It interferes with the drug rings and the theft rings. Wade Giarla has been turned over to Federal authorities. The US Attorney General couldn’t take the information fast enough. And there are witnesses to your abuse, also the toxic environments you create by hiring dope addicts and people with criminal records. Then you expect people who are not drug addicted to cater to those who are. You’re insane. US Attorney agrees. Drug addicts are not a protected group and nobody sane caters to them. Your general managers do this to have someone to blame or so as to get them to do their dirty work. It’s called a ‘set up’ and it’s a RICO tactic. No reputable company does this. You give keys and computer information over to drug addicts. Combinations to safes to Gang members and dope addicts. You’re insane. Wade Giarla is a thief, who set up dozens of employees himself, and with his pet doper thief flunkies, as he robbed the company blind of merchandise. He has a number of people lying for him and falsifying records and even deposits. A RICO organization. A case is open and your pet thieves won’t get away with this, not this time. Ana Jons is a welfare mother and her family are known criminals. Michelle, Francis, Janeesha, Justin, Tommi, Joe, LaDonna, Vanessa, Alex, Becky, Joan, Matt, John, Connie, Lamsil, many others, in Roanoke and Salem VA. spit in the face of company policies and did as they damned well pleased. For 4 years, None of them followed rules, all of them stole merchandise and all of them stole money and padded paperwork. Wade, orchestrated it all, did this himself, especially. He went behind everybody and completely changed information on anybody’s reports as he felt like. He is your largest crook and you PUT HIM IN CHARGE. Stupid people. Or is it as so many of your creep welfare rednecks in Roanoke Va say. ‘that you steal through him but blame asst. managers’. RICO CHARGES. YOU PEOPLE ARE INSANE !!!!!!!! RUTH HARTLEY–HR DEPT. NAMED AS CORRUPTION IN CORPORATES OFFICES, MICHEAL OSBOURNE–DM, NAMED FOR CORRUPTION AS WELL. Lying with Wade Giarla. YOU ARE CAUGHT THIS TIME. GIARLA IS A RING LEADER AND YOU LET HIM ROB THE COMPANY FOR YEARS.!!!! STUPID PEOPLE. HE IS INVOLVED WITH AN EX-MILITARY GROUP OF SCUM HE FUNNELS THE DRUGS AND MERCHANDISE TO/THRU IN FLOYD VA, EVEN ATTORNIES AND NUMEROUS SOURCES IN ROANOKE KNOW OF THESE BIKER GANGS AND EX-MILITARY THIEVING ADDICTS IN THAT AREA. IN ROANOKE-. VINTON, PETERSCREEK/ WILLIAMSON RD. SALEM, HERSHBERGER ROAD, ORANGE AVE STORES, ALL INVOLVED ALONG WITH DIRTY COPS, ROANOKE CITY AND COUNTY COPS. DEA KNOW AND FBI KNOWS. RICO CHARGES, AT THE DISCRESSION OF THE U S ATTORNEY GENERAL’S OFFICES. Thats why the store are so filthy and the employees don’t give a damn. opioid addicts. WIDE OPEN THEFT RINGS.
I went to dollar tree on Sheridan Road, Lawton, Ok. Not one shopping cart or basket available for customers to use. I observed many people with items in their arms. I ask the store manager why it was not carts available and she said because people steal them. She ask me why I was jumping all over her. Jumping to her meant why did I ask. As I entered the back area of the store someone came out of stock area and I observed many shopping carts with items in them. I am a disabled person. Rod and screws in back and both hips replaced. What this manager needs to understand is you get elderly and disabled persons in any store and we depend on carts for our items as well support. Wal-mart is next door. So if someone steals a cart do you punish all your customers. This manager was non-professional, rude and the store is plain nasty, no organization. I will not shop at that store again. The stores on Cache Rd and Second street has the appearance that someone cares. The manager at Sheridan location needs to be fired or told to get customer carts to shop.
Hello, my name is Florin Ovidiu Cretu and I’m 38 years old, married and have a son aged six years, currently living in Romania in Brasov. I really want to work in America because I love this country very much and I respect and I hope that with your help I can get here in America and settle down forever! I started to learn English because I like very much and I hope you can help me to find a job and come here are able to learn quickly and to know new things and can work in almost every field because that’s desire my go to America and work here. Thank you very much and I hope I can help. Respectfully Florin Ovidiu Cretu
Dollar Tree is the best and I want to work here I have Forklift driver license
This letter is to lodge a formal complaint regarding a belligerent rude sales associates at our Dollar Tree Store #4118, 31047 Mission Blvd, Hayward, CA 94544, Phone: (510)489-2775.
I am a retired senior, who makes routine purchases at the above Dollar Tree store and I have never encountered such atrocious service as I did the other day by your sales associate, Kellie.
On March 27,2019 about 12:10 pm, salesperson, Kellie thoughtlessly double scans my selected items, which cause an excessive overcharge to my credit card.
When I detected the sales receipt error, I politely notify Kellie regarding her inaccuracy and request for a transaction correction. She becomes incensed, rude, and shouts loudly “I can’t do refunds”, “Just get more pantyliners or toilet tissues! “as to shame me in front of other customers.
The timid store manager offers a suggestion for Kellie to void my transaction then properly scan the items again. But this infuriates Kellie, so she reaches into her pants pocket to retrieve a dollar bill and flings it toward me screaming, “BYE”, BYE”, “B—Y—E!” as to dismiss me from the store.
I cannot begin to describe the extent of humiliation, embarrassment and disrespect experienced by this uncivil, incompetent Dollar Tree Store sales associates. If you pull the store surveillance camera footage, you will capture the complete display of your sales employee nasty behavior.
May my complaint clarify my feelings and disappointments with this foul, insulting sales associate at your Dollar Tree store in Hayward, California. Additionally, I hope this will never happen to any other customer and for Dollar Tree HQ take swift corrective measures.
I frequent my Dollar tree often
Indianapolis
75th and Shadeland 46256
I have complained many times to the managers about: It’s always a mess…boxes and trash all over the floor
Everyrthing dirty
The sign in front has a missing D for many months. Not all stores are like this….It’s an eyesore to our neighborhood.
Why doesnt anything get done?????
Why don’t ya’ll never answer the phone? What makes you think we want to ask a machine questions? This company makes all these billions of dollars, and don’t want to hire live people to answer the phone for current or pass employees! This sucks, and i mean sucks bad… 🙁
I am a recently fired employee of this company. I haven’t had this job but for the span of a month. The manager fired me over a scheduling conflict. The last day I worked was Friday March 1 , 2019. When my manager was making the schedule, she put me on for Monday, Tuesday, and Wednesday. She asked if I could work Sunday for a sick co-worker. I asked why don’t you just put me on the schedule. She said we’ll play it by ear. I find this unprofessional and immature. I could tell since being hired none of the other co-workers ever wanted me there. She never called in advance and I NEVER agreed to work that day. That Sunday I went in at night to buy some household items. I was immediately cursed out by a Co-worker named Chanaka in front of customers who were dressed for church. She proceeded to call me a punk nigga and said the Kaen( my store Manager was gonna get me, and that I said Id was supposed to work that Sunday. Nobody else was there for the conversation between me and Karen, yet they both Chanaka and Tori acted like they were. I was put of by this and very much angered by this ghettofied and hood-like behavior. So I left and went across the street to Dollar General. Then when leaving Dollar General, Chanaka rode by calling me b*tch a** nigga with her side door open hanging out the car. I laughed and went for a walk around Scotland Neck to cool off. Monday morning I went in to complain to my manger about this. When I sat down she inquired what happened? I began to tell her about the Chanaka wanna be thug incident. She cut me off in a snappy disrespectful tone and snarky attitude. She said no, why didn’t you come into work. I told her I wasn’t supposed to work and never agreed working Sunday. She said I did. I told her I didn’t, and I was not on call for her. She said I was fired and instructed me to exit the store. I told her no I’m not fired by mouth, and If she was terminating me she could do it LEGALLY and give me a WRITTEN LETTER of termination signed by her and her DM and the reasoning why. she called the police. This is unprofessional and immature behavior and I will not stand for it. I will take out a lawsuit against this company. I have called you Coperate number and have gotten NO answer. Chanaka was unprofessional and want her terminated. Karen was very unprofessional and needs to be terminated. The other seasonal manager Teresa Bryant, is also unprofessional, upon beginning work my first day on the clock the first thing she said to me was…”I can be a bitch” Scotland Neck is a poor, southern, racist, drug dealing town with a lot of trash working for most of the businesses here. these people obviously have a personal vendetta against me and I have never done anything to harm them. I WILL to continue to pursue this matter legally until you contact me. I will call your corporate office every day until I speak to a HUMAN ON THE OTHER END OF THE LINE. I have read many of the complaints here, it seems you are not a professional company. You need to start being one. Now. Sincerely…Nathan Harold Sanford.
I was a previous employee there. I moved and quit my job due to getting a full time job with full benefits (since they wouldn’t hire me full time with over 30 years work experience and 15 customer service years experience and college degree). when I left employment, I left my name badge and everything at the store. I wasn’t able to change my mailing address due to not knowing my login information and the store employees are rude, including the manager, and would NOT give me any information. I have now called numerous times and emailed about 7 different email addresses and still have no response as to where my W2 is. no one in this organization will help or answer phones. I had to call the IRS. I hope they get in trouble for being so unhelpful and rude to their employees! I will NEVER work for this company again! worst company I have ever worked for.
Since Christmas, our store on 90th and Maple in Omaha, NE has be totally understaffed. The store has looked like a tornado blew through. The shelves are nearly empty or in total disarray. There are unpack boxes throughout the store and only two people running the business, with the manager (I think) checking out customers and one person breaking down boxes. This store has a history of being very busy, however even before Christmas, customers were frustrated waiting in one long line waiting to get checked out by the one and only checker. Several times I left my merchandise behind because I didn’t want to wait. Today when I was in the store, I was the only shopper. Obviously the customers have found a different store to shop. Very sad…….Corporate can’t be giving them enough to staff this location.
I am looking for an email I can rite to in regards to a personal matter, does anyone know where that can be located or provide it for me. I would greatly appreciate any further help you can give me.
Thank You
let me know if you get any response. I have been trying also. this company is horrible.
I was in the Dollar tree in Keyser, WV yesterday when I happen to witness a cashier named Adrianna being very flirty and inappropriately touching the store manager Jason. This is not the first time I have noticed this. I have been in the store on at least 3 other occasions that I myself witnessed this type of behavior. I don’t know what type of policies that your store has on stuff like this, but as an older woman I find it to be very inappropriate behavior and I am very offended by this type of behavior. A few minutes later when I proceeded to check out she came over and was extremely rude and had an attitude. I would assume that you have policies against employee sexual harassment and that you deal with this situation. It looks very bad on your company to have seen this and I hope you deal with it accordingly
ANGRY and CONCERNED-!!!-My daughter worked for your company faithfully for almost 2 years-in that time she has been sexual harassed at the workplace and discriminated against- The complaints were made through your cooperate office- store manager and assistant manager-(store#543)-(chain of command) to no prevail-We have tried numerous times to resolve these issues with no support from your staff or office- We have no other option but to processed with this case-Evidence will show the neglect on your part and the store will be accountable for non compliance with the laws set forth providing safe environment for all employees-and furthermore as of early 2017 no background and drug test were given to any employees during my daughters employment-Fact:-Store #543 hired several felons -one in which was accused to carrying a firearm and firing on the Memphis State College campus (which was all over the media)-As a use to be customer was being serviced at the register at store#543 which one of the employees had numerous needle track marks on her right middle inner arm-I’m sure as a major company doesn’t want or need all this info out in the open-cause you have so far sweep and pushed these issues aside-No More
FYI. about the Dollar Tree in Jackson, Wyoming…
I cant believe that Dollar Tree would allow an 11 year old boy to work in one of their stores!! this is unbelievable to me. does this go on in the other Dollar Trees???
Yes, work!! at 11 years old!! my friend I was shopping with he can’t believe it either.
I shop there weekly and the little boy is always there working. He told me his Mother is the Assistant Manager and makes him work everyday. HE IS ELEVEN!!!!
How can other managers of the store and corporate Dollar Tree allow this boy to work. why is he not in school? CHECK THE STORE CAMERAS AND YOU WILL SEE!!! Jackson Wyoming concerned shopper
STORE 161
Columbus, Indiana.
This store is always a mess and out of stock. we see managers always just sitting in office in the front area.
Dozens of boxes of stock just sitting on the floor blocking aisles. shelves are empty, bare and looks just the store is going out of business. Store 161.
Check store 4 weeks in a row and out of stock on rubbing alcohol, 8 pk disposable razors, yardleys lavender soap, renewit raspberry air freshner, frozen chicken strips, frozen cheese sticks.
The issue of the 11 year old child working where his mother is manager should be promptly reported to that state’s Attorney General office.
Just want to let y’all know, the vidalia ga store, dollar tree is going downhill very fast. Went in today and left quickly employees were not friendly. Sheves were empty like the store was closing could not get around in store. I counted 10 frieght containers on the floor and very dirty. I have always enjoyed dollar tree but until this is cleaned up and staff is more friendly i will no longer go back. You should really look into this before someone gets hurt in your store
I love shopping at dollartree. I stop going 1 at front & girard a year ago. Wrote you about horrible experience by manager. Never heard back but that’s alright. I do to 1 on 26th girard. But low and behold you are opening 1 right across from where I reside 1100 west girard ave 👏 bravo keep up good humanitarian work of helping those lest formulate to buy great products at only a dollar. Thank You
Hey my name is Christina and I used to work for the Dollar Tree in Ocean Springs,Ms 39564 And in Pascagoula,Ms 39581 until I had so personal issues that came up and I couldn’t no longer worker there but now that I have all my personal issues under control I can’t go back to the Dollar Tree because the Manager and his Name Chris in Pascagoula,Ms 39581 put there something bad so it saying I’m not rehireable and I called the Dollar Tree HeadQuarters and they simple told me I had to talk to the District Manager and his Name is John and he Mississippi he told there nothering he could do about it and this was just on Firday 10/26/2017 I would to go back to work for the DOLLAR TREE IN OCEAN SPRING MS.39564 on WASHINTON AVE THE ONE THAT JUST OPEN UP SO I TRY TO SEE IF SOMEBOBY KNOW HOW I CAN GET IN CONTACT WITH THE PERSON OVER THE DISTRICT MANAGER IN OCEAN SRINGS MISSISSIPPI 39564 PLEASE HELP THANKS
I want to know how an employee who has worked for your corporation for over two years starting in Denver and transferring to the Gary store on 23rd and Grant and has always been a willing worker whenever she’s been asked to fill in for another employee,she’s there at 68 years of age, takes a two week vacation and comeback to a pay cut? This employee my mom Shirleen Marks is being robbed as she is being short paid by $1.21 and to make things worse you have her name spelled wrong as they have it as Shirlene Meeks and don’t even have the correct address. Who does that? I won’t to know who’s running this corporation? This has been going on over a month now with no corrections? As someone who works in an Accounting role this matter isn’t difficult to correct people are just dragging tail because my mother is elderly and she’s not happy about the attitude of the people in charge who’s job is to see that their employees are taken care of.
I want to know how your managers are hired and trained to work with people under them. Especially handicap persons.
My daughter has mental retardation. But she can do things and tries her best to learn. She recently applied for work at one of your stores. She figured it would be for stocking and such. The manager asked if she was good with money. She said yes not realizing that he wanted her to be cashier. They started her on a register and with only about an hour of training left her on her own with no supervision. Of course she messed up. But instead of staying with her to guide her they just kept putting her on again and again.
I spent 16 years in the US Navy doing retail sales and management. I never trained any new employees that way. And the were normal mental wise. I also know that a cashier should count their own drawer before it is counted by shift manager. To ensure that count is the same. I never gave my drawer to another person without an idea if it was off. Anyone can count your drawer and tell you it’s off. But unless your figures don’t match good or bad, who knows where the difference is.
So, either your manages suck or your system sucks. You need under cover boss type action going on. Thank you very much. A father who’s daughter wants to learn but can’t because people don’t know how to TRAIN.
The store I go to has turned into a DISASTER!! Last two months they have a new manager, and have been re-modeling. WHAT A TOTAL JOKE!!!!
Merchandise just stocked in such a hap-hazzardly manner it is IMPOSSIBLE to find what USED TO BE a fairly easy task.
If YOU people give a damn, message me back, and I’ll tell you the store
I am speaking about..
If not – you can take your stuff and stick it where the sun does not shine!!
435 North Avenue New Rochelle, NY (store #5472)
THIS STORE IS DISGUSTING….product in boxes, sitting in everywhere! People are shopping out of the boxes…DOES THIS MAKE SENSE??
Today, they were putting purchased merchandise in garbage bags!
Either get a NEW manager or close the damn store if it’s not going to be run properly!!
Disgruntled customer!!!
I have been shopping at the Dollar Tree for years and I LOVE the Dollar Tree! I live in Big Bear City, California and we are very lucky to have this store in our mountain community. The employees are friendly and helpful even when they are busy. The store is organized and clean. I used the online ordering and it was handled efficiently by the store manager and the cashier.
Dollar Tree stores are an absolute joke! Every single one I enter is filthy; cluttered with in-aisle boxes; and has rude, low-life employees that look and dress like drug addicts. I’m heading straight from my computer screen to the most high-profile attorney in town to “get a piece of the pie”!
Witch Dollar Tree to have u been to.. the dollar Tree at Lenoir City tn is not filthy or does our employees dress like drug addicts… they might have been stocking I know we put boxes out some times but we put them up really quick
I went to the Dollar Tree in Camp Robinson in North Little Rock Arkansas at 8:46 p.m. When I got there there was this young lady who met us at the door letting out other customers that were inside of the store outside. I then asked her why are they closing so early when the sign says closed at 9 p.m. And she said that the manager told her to lock the doors I took a picture and it has the time that I took the picture on it. I’ve never heard of a store closing before the time. They always lock the door at that time and then serve those customers and then let them out of the store at that time
Because they don’t want to pay the overtime of the employees for staying to accomodate customers.
.
T whom it may concern,
I am writing because of as concern that I have. I work at the jasper, in store store 1349,, I was told tonight that we now going to e banking at wood forest bank.. this bank is located inside a Wal-Mart store which means when we lose we will now have to go to Wal-Mart find parking carry the money into the store. NOT A GOOD MOVE. Old National Bank is in same parking lot as we are German American is right next door. I don’t l you have any of us in your best interest…I would like to see this given some more thought and keep your employees a little safer when depositing the cash.
The Dollar Tree in Quincy Florida is literally a trash dump. They have boxes sitting in the isles that have been there for a while. Looks like kids went in and had a party. Needs a good manager to clean it up or close it.
I am an unhappy and dissatisfied customer. I reside in Detroit, MI. I contacted your store in Romulus, MI via phone on 6/4/2018. I spoke to Kathy, Store Manager, at Store # 6365 in Romulus, MI around 10 am. I inquired about maroon balloons for my son’s upcoming graduation party on 6/17/2018. I learned (from a friend who resides in Taylor, MI) that this particular store (unlike other Dollar Tree Stores in metro Detroit) had maroon balloons. Maroon is not a popular color. Kathy informed me that she had very few maroon party supplies and balloons in her possession. I asked Kathy if she could hold 14 maroon helium balloons for me until 8 pm on 6/4/2018. I live and work in Detroit (i.e., 20 miles away from Store 6365). Kathy agreed to do so. Kathy took my name and cell phone number. Kathy told me that she would only be working until 5 pm on 6/4/2018. If I couldn’t get to the store by 5 pm, then I would need to talk to Bianca, Assistant Store Manager.
I arrived at Store #6365 (35769 Van Born Rd in Romulus, MI) around 7:30 pm on 6/4/2018. I met Bianca. Bianca assisted me with the purchase of 14 maroon helium balloons, 7 white helium balloons and 7 gold helium balloons. In addition, I bought more maroon party supplies during my visit. Since I didn’t need the balloons until 6/17/2018, I asked to pay for the balloons on 6/4/2018 and pick-up the balloons at 10 am on 6/17/2018. Bianca agreed and processed my payment for the balloons. I saw Bianca put my balloon order in a red basket. Bianca provided me with my receipt for my purchase, too, and the receipt is time stamped at 8:51 pm (20:51).
I called Store #6365 on 6/16/2018 to remind Bianca about my 10 am pick-up time on 6/17/2018 for the balloons per our conversation on 6/4/2018. Bianca said, “I am so happy that you called me. There was a mistake. One of the associates sold 7 of your 14 maroon balloons. I called several stores, and no one has your balloons”. I asked, “How did this happen? I pre-paid for those balloons and I saw you package my order”. Bianca did not call me about this mistake when this “mistake” happened. She had my name, cell number and proof of purchase. I did not receive any prior notice about this HUGE ERROR. Bianca did not indicate why she had not contacted Dollar Tree’s corporate store to place an online, rushed/emergency order to replace my balloons. Bianca apologized and provided me with nine (9) additional, graduation, non-maroon balloons as a result of my request to receive so type of apology. My total balloon order was $29.68 and I had a very specific color theme for my son’s party. Bianca didn’t even offer to reimburse me $29.68 for her mistake. Bianca didn’t even offer to discount my purchases due to her mistake.
I am so appalled at Dollar Tree’s lack of customer service. Why would you allow customers to pre-pay for balloon orders only to sell the balloons to someone else? Why would a manager not contact me about the mistake when it happened? Why couldn’t a manager “think outside of the box” and keep me (the customer) “happy” by seeking more than one alternative to rectify a problem? I strongly recommend that Dollar Tree provide in-house AND/OR external professional development training to all of its team members. Explain how one person’s mistake can have a negative impact on the individual store and/or company. Explain how to problem-solve because happy customers equal “repeat customers” and repeat customers drive business. Provide a REFUND when YOUR ASSOCIATES mishandle a sale. I clearly paid for my order and NO ONE should have been allowed to sell my products.
I am requesting (and expecting) a response to this complaint letter.
Dollar Tree stores are an absolute joke! Every single one I enter is filthy; cluttered with in-aisle boxes; and has rude, low-life employees that look and dress like drug addicts. I’m heading straight from my computer screen to the most high-profile attorney in town to “get a piece of the pie”!
Winter Haven, Fl. Store. Manager name is Shannon. Store entrance had sign on door announcing ” NOW HIREING “. I went on line and printed out application, filled it out , and did a resume. I called store and asked if I could bring it in and get an interview. Shannon said to bring it in. I went to store and she said she was too busy and she wouldn’t get to it for at least 4 or 5 days. It has now been 2 weeks and still no word. I am retired and have some 15 -20 years in retail and warehousing experience and was seeking only 20 -30 hours a week but could do more. I was in management for 15 years. I believe she either thinks I would be a threat to her job or at 72 years old , she wanted younger aged or females. In that case, it would seem like discrimination would be in play. There wouldn’t be many who could match my experience for a job there. Over qualification wouldn’t be an issue in a part time situation. She has backed herself into a corner in a discriminatory issue. I will be examining that issue with an attorney around mid-week 6/27/18
Please take a look at this.
I would love to discuss (with a live person ) the working conditions in which some of your employees are subjected. The outright disrespectfulness of the store managers and district managers that allow this. The nepotism and favoritism that goes on. The threats with write -ups and being fired for not completing impossible tasks that the store manager(s) themselves can’t/won’t do.
For example :
During Mother’s Day I was scheduled with one other employee (cashier) and we were extremely busy. So busy that the lines were down the aisles and I, the Asst Mgr, was tasked with stocking freight, recovering, cleaning, blowing up balloons, and backup cashier. There was no way possible to do anything other than cashier as were so busy. The cashier herself was tasked with again doing stocking freight, recovery, balloons, and cashiering. The entire shift there were so many people in the store that even with both of us on the registers the lines were down the aisles. so none of the other tasks were done and I was not allowed to call anyone in to help so that these things can get done for threat of having my hours deducted for any hours over the scheduled hours that were used and given a write-up for going over payroll.
Is this the type of company you are running?
I worked for Dollar Tree – different locations – a total of 7 1/2
years – all horribly operated, lots of laziness and ridiculously low pay.
The final straw for me was when my continuously foul, trashy mouthed manager call a cashier an effing c#%t
For anyone thinking about applying at Dollar Tree…..do not waste your time!!
Also, usually don’t get more than 15 hours per week.
Went to order balloons for “Mother’s Day” and was told to pay first and then go and pick out the balloons I wanted. After I paid and tried to pick the ones I wanted I was told WE DON’T HAVE THAT ONE” tried to pick out two additional one “SORRY OUT OF THEM AS WELL’ OK…SO WHY WOULD YOU TAKE MY MONEY ONLY TO TELL ME YOU DON”T have them? The manager, Elsa was rather rude and very unprofessional with this situation. I asked for a refund – SORRY NO REFUNDS! REALLY PEOPLE YOU TOLD ME TO PAY FIRST. This is not how you treat the public and I want a district manager to get back to me. I will be trying to reach out to the corporate office in Texas.
STORE NUMBER 4718 2645 HIATUS ROAD COOPER CITY,FL 954-433-5264
MANAGER, ELSA
was overcharged one dollar in wilmington ma. dollar tree store on 4/11/18. asked for a refund, assistant manager (andrea or angela) made me wait 15 minutes while she counted her drawer. then she said there was no extra money even though i paid with a credit card, she counted every bill! i said let me just get another item to make up for it and she said she’d call the police because that is stealing. now i am getting angry and wouldn’t leave until the transaction was corrected. she called the police, they came and talked to us, then i left with the store still owing me one dollar. so you gained a buck, but lost my business forever. was it worth it?
where should be a 1 800 number that we could talk to customers can reach you it took me one week to get this far I would like to talk with someone about this matter.
My oldest daughter Purchased a Gift Card $10.00 DEC. 2017 for her youngest sister (my youngest daughter. She is Obsessed with Dollar Tree. This situation has been So Very Disheartening & Frankly Regardless of the amount its been a 9months & I’ve left dozens of messages from the Dollar Tree phone in the Store (San Marcos, Ca.), from home. I have not Ever, Ever, Ever received a call back. I’ve spoke to My husband & we are going to speak to someone about Legal Actions. Yes, the balance is low but Even with the Employees acknowledging a bad batch of “Gift Cards” they have no Knowledge of how to remedy the situation. All I’m told is ‘ the Manager isn’t here i cannot help you, i’ll have to continue to call the number that Never returns your calls.
Not to mention when you want to return things the Employees tell you its too hard to do returns that we should just pick something else out. funny thing is they dont even scan the new things i picked out, they just count the items im returning & do a fair trade NO SCANNING AT ALL TO TRACK ITEMS IN & ITS OUT….BUT THEY CANNOT FIX A GIFT CARD ISSUE….. I’ve really tried to be Understanding because we honestly Really Liked the Dollar Store (it is what it is) & I’ve spent large amounts of Money there
this treatment regardless of the Store Type these action are UNEXCEPTABLE….
On Saturday March 17,2018 I allowed a niece and nephew to go in to Dollar tree and get to the two item. They were sold a item that they told the cashier was not theirs, and given the wrong item by your manger. When I tried to discuss this matter with the manger she became very rude and stated that the store does not give a refund nor would she be able to exchange my item. So I paid a dollar for a different item that I wanted. The store that I am talking about is the store in Alton, Il 62002.
the manger there is very rude,
I was in the store in Titusville Fla. on garden Street today and the manager in there by the name of Angel. I know this is her name because I asked her name nonchantly about something in the store.She asks like she’s friendly and the sweetest manager you would ever want to meet..until I heard how she talks to her employees. She belittles them,she talks to them as if there stupid or unintelligent.She acts as if she’s the one who owns the store and in fact as if she and only she can run the store all by herself..Doesn’t she know that her employees are what makes her store go as it does with out them there will be no business.I’m sure the corporate office would love to hear about how this lady is with her employees and how she treats them in front of customers! This cannot be acceptable.and lastly this is an ongoing thing because I am a daily shopper there and I’ve heard this on many ocassions..She should not be able to talk like this to anyone especially her employees I should hope this matter is addressed asap..and another thing the sloppiness of the employees should not be accepted..only one employee there dresses like her job matters and her appeareance matters to her customers something that should be looked into as well because in a place of business such as retail apperence should be a plus..thank you from a concerned customer.
I was in the dollar tree on Garden St. in Titusville Fla. and there was a manager in there by the name of Angel I know that was her name because I’ve heard alot of customers speak of her as well as hearing her employees call her by her name. She is very rude in speaking with her employees she’s will discipline them in front of customers she will also belittle them in front of customers..I don’t see how she still has a job there because I’m sure she has had alot of complaints on her..another thing all the workers there are dressed very sloppy except for this one african american there she looks new but very good at her job and she’s very pleasant,well spoken and will in deed help with anything a customer ask of her..I feel the other workers there need to fix on there attire because at a place of sales such as the Dollar tree you should look presentable I’m sure the owner would not like that of his workers if he or she seen them..finally please address this manager about her behavior and attitude in front of customers because this is definately not business like manner….sincerly, a concerned customer and very dedicated customer.
Store # 583 West Palm Beach: Manager turned the AC up again to save money:(since 12 months) very uncomfortable (outside 85 o but nobody cares…the shelves are 40% empty, supplies are in the back room up to the ceiling…
This store needs training !!!
i was at your dollar tree store at 1265 el posao las cruces nm , i am disabled and can not stand up long , i had 2 items to purchase , there is only 1 check stand being operated with 10 people waiting in line , i walked out very angry ! this is a disgrace you have 4 check stands in that store you need at least 2 in operation at ALL TIMES! and this would not happen , i gladly took my business to dollar general and was in and out in no time , YOUR STORE IS A DISGRACE AND IF THIS DOES NOT CHANGE MY STORY WILL BE SHARED ON SOCIAL MEDIA !!!!
I spend a lot of money at the dollar tree on south Orange ave in Newark NJ and I am highly upset with the manager James and the cleanliness of the stores up keep. James has been so rude and disrespectful on numerous occasions but on Jan 1 2018 I was very upset.I have left numerous of messages on the v.m for the corporate office with my info and have not received a call.On Jan 4th 2018 my husband went to the same location and seen mice running on the bread.Half of the bread was eaten my the rodents and mouse droppings covered the floor. We have taken pictures of this disgusting environment because my husband saw the conditions after touching the area. This a manger gets complaints not only from customers but employees are being heard talking about how bad he treats them. I will need a call back asap because something needs to done.I hate to feel because it’s an urban area so it’s looked over that would be horrible if this is the case.My cell phone number is 862576XXXXX and hopefully I will get a phone call this week because I have been waiting over a month over the other incident where I was disrespected by your manager.
Today at Dollar Tree in Gettysburg, Pa. EVerytime I go there and not many employees at cashier or too many people in line waiting with only one cashier.. I went front cashier and she went other side to do the balloons with two customer .. They were talking talking and laugh or look up which kind of baloons. I waited 10 mins no body back up . It was 12:15 pm today.
there was 2 more ladies come up behind me couldn’t belive that cashier lady never look at us say just wait moment ill be right back.. It was horrible place at Dollar Tree. Even I applied the job two years ago as sign saying hire. Never hire me because I am deaf. Worse place Dollar Tree Im telling you. I will call headquarter about this place.
hi there. i have had an incident….TWICE now..at the east windsor NJ dollar tree store. the manager there..April..is rude. and i have had to call a few times just to get the right phone number to call corporate and 3 times in a row some yawning 20something hung up on me and made me look like an idiot. twice they claimed they couldnt hear which is why i wound up looking stupid calling a few times. bad connection or something. i am tired of the horrible customer service at this store. the manager needs to be either written up or fired. she was following me the first time breathing down my neck in an aisle watching whatever i did, trying to accuse me of stealing which she had NO right to do. i never took anything from that store or anywhere, and if they had cameras (which they DONT) i could prove it. every time i have gone in there and made a purchase, i have left with the receipt and bags, that is it. if i go in to browse and dont purchase, that is different. i am allowed to do that as a customer. but NO manager or employee should have the right to stalk someone down an aisle and violate their privacy like a predator. that has happened twice now making me very uncomfortable, and i had to speak with an officer about it and that did absolutely nothing to help. i was so upset i could barely think or speak straight i was crying my eyes out talkin to someone AND on the bike ride home. this has gone far enough, and whomever at corporate gave April the right to watch and stalk me ..keep an eye on me when i am in the store…was WRONG..and does not know what customer service truly means. i have been in this field in various jobs since i was 16, and while MY own cust. service has never been perfect, i have at least always tried to do what i thought was right. please could someone try to understand my POV, and get this to stop? if i was her manager, i would write her up and fire her if this went too far..but that is just my opinion. if anyone else has been harassed like this in this or any other DT store, i would not recommend shopping there. i love goin to this store, but the service needs to change. you want to make sure no one takes things or watch people? well that is what cameras are for. ty
I went to the Dollar Tree on Durango and Dorrel and the manger and other people that I dont usualy see were very rude refused to allow me to pay for 1 advil …I often visit this store and for them to be rude and to treat someone like that is un acceptable
I went to the Dollar tree in Jasper, Indiana and the person who stocks the store is not doing her job as far as ordering and keeping the shelves stocked. I have been going to the Dollar Tree since it opened in Jasper, Indiana and it’s been this way over part of the year and The person who orders don’t order right . You should replace her and get someone to stock the store and keep up your business. Your customers will not keep going to the store if there is nothing to buy on the shelves . This is bad for your stores business. Thank you
This is reguarding the store in Temple Terrace in Florida on 56 street near Busch. The pregnant cashier named Ashley needs to be fired or retrained on work ethic. I made the mistake by waiting in her line today. I heard her say several times she was “taking her time” and “didn’t care what nobody thought”. After listening to her talk and throw me threatening and intimidating looks as if she wanted me to respond to her “phrases”.
I called the store to complain and to get a corporate number, only to find out that the manager was working in the next line to her today, I know he could hear her if I could her, I also was told he gets complaints about her on a regular basis. Maybe corporate will somehow see this post and observe Ashley’s behavior. She also was working in her PAJAMAS today.
I swear I like this store better than the rest, but Ashley is reason enough for me not to step foot in that place now.
After posting my complaint on google review I noticed I am not the 1st to complain about this Ashley girl that acts like she owns the place.
I got completed about (ottumwa iowa) store. jen the manger she is rude to her worker (cutting hr next week begun of 26) Put stop to jen attitude. and jen just give herself (70 hr) she don’t work that. I never see her in there working. Many hr that my friends is (thief and fraud) on her part. One employee is getting only (7.25 hr pay). (head corporate dan) over (ottumwa) know this going on jen the manger suck his a**. Manger never do anything only sitting in office barking out ordered to there employee… 70hr that mean you better go in 7am tell 2am in the morning hour working per day for next two week. i used work job like that… jen fraud the system
I use to work for this company 3 years ago and needed to get my pay stubs for 2015. I was not able to access this since I can not remember the my log in and password. Called 757-321-5000 but was put on hold for a whole hour just to be disconnected. It didn’t just happen once, but 3 times. I knew you didn’t care about your employees but could even care less about the people that give you your salary. What a lousy corporation that clearly has made it to where even your own customers are mean nothing to you!
On Friday my mother took my 5 year old daughter to the Dollar Tree on Central Entrance in Duluth, MN. My 5 year old little girl ended up feeling sick and threw up in the toy aisle (she later ended up with the flu for the remainder of the weekend, we had no idea upon arrival that she was ill). The employees handed my daughters grandmother a roll of paper towels and made her get on her hands and knees and clean it up, while my daughter cried that she felt sick and needed to go home! WHAT IS THAT???? You don’t have employees to do this? I know it’s unfortunate but when I worked in retail we NEVER made the CUSTOMER clean up when they had gotten sick, a janitor or employee cleaned it up. That’s part of what happens when you work in a public store! Also you made a grandmother get on her hands and knees with paper towels? you couldn’t have given her a MOP? like..????? Bummer because I was fond of the convenience of the Dollar Tree but nobody in my family will ever shop there again!
One of your employees, Juan Carlos Gonzalez, who works in Arizona, filed a Disability claim; claiming he became injured. I have proof of evidence through texts and phone calls that he has been threatening to quit his job at Dollar Tree since March 30, 2017. Confirmed by my 12 year old daughter, who is tired of listening to him quitting his job.
Unfortunately, I have to pay for his drama through a higher child support payment. Please call me. Your customer service phone number at 757-321-5000, no one is picking up or Desiree at Workers Comp.
Call me. 323-812-XXXXX.
Stupid… It takes two to f**k and make babies disgusting leach.
I love the Dollar Tree store, I spend a lot of money at the store all the time. After my past several visits to the store in McComb MS, I’ve about made up in my mind I’d rather travel the 30 min to Brookhaven Ms or 45 min to Columbia or the 1 1/2 to Hattiesburg MS to shop in those stores, rather than deal with the nasty snobby attitudes in the one in McComb MS. I went in this morning to get a few things I needed, well I spoke to one of the ladies that works there, I said good morning with a smile, and asked how she was doing, she looked at me and turned her head and never acknowledged I was there, she never said anything. This stores employees can be very harsh, rude and out of this world snobby. I don’t appreciate being treated like crap. The store is always in a mess, stock is hardly ever out, carts are always in the middle of the isles, and in the way of customers. Things are so very unorganized here. Just my opinion, I think the managers need to get themselves together, and get a better reputation for their store, cause I have heard a lot of things ( bad things ) and people saying they are done shopping at this store in McComb MS, because of how they are talked to, treated, and how the store looks.
I love shopping at the dollar tree, but after the last several visits in the McComb MS store, im almost ready to stop shopping there and I spend a lot of money in this store all the time. There are rude and nasty attitudes from associates and managers. Its bad when you smile and speak to a associate and ask how they are doing, and they look at you and just turn their heads and never say a word. The store is always in a mess, stuff laying everywhere, stock is hardly ever out. Id rather drive 30 min or more to go to another
store than have to be treated like crap at this store.
The Pikeville Kentucky store is junk up with fall hasard need to put more people on to clean up the boxes and palleds in iles and straight up the shelf hard to find anything plus it is a fall hasard but if fixed it is a great store you need to send a area manger in and look at store with out them noing they are coming this store makes a lot of money but if this problem is not fixed some one i s going to get hurt and sue your store. Also need to straight up the shelf they look un clean but no one needs to lose their jobs but tell them to fix the problem with more people even put a third shift on to do this and make it better
I was shopping att the dollar tree by Walmart in holland I did nothin wrong the employee Laura Walton stayed she put a restraining order on me she never did I called the police just to verify it I don’t have no restraining order on Laura she lied and removed me out of the store made me feel like a criminal when I did nothin wrong she doesn’t deserve too have a job by herassaing customers and making false lies too hurt people she oughta be fired for wat she did
Store location liberal Kansas, completely filthy! Trash everywhere!! This did not happen overnight!! No one seems to care about the appearance of this store! I’ve never seen something in such bad condition. I highly recommend someone from headquarters visit this store to see the condition it’s in. Dollar tree should be embarrassed for even have the doors open. Horrible!!
On Sept 22 2017 , my self and a friend walked in to your store in Liberal ks, this store was so gross I don’t think this store has ever been cleaned , headquarters would be ashamed of this. There was was boxes ever were and filth , I will not be returning to the store. Its sad because there isn’t many places to shop in swks. If I could upload pics on here I would. If I could find and email address I would send the pics to the headquarters my self
The Fatetteville Ga. Store is an embarrassment to our lovely city. It is a total mess in that store ,has been for months, It looks like a Flea Market is being held in there. No shopping carts available, they are all over the store full of stock along with large boxes stacked two & three high with stock in them in every isle. There are so many complaints there isn’t room to put them all on here. Go to ” I live in Fabulous Fayetteville” and read all of the complaints. Really praying that someone can clean up this place and make it a pleasurable place to shop…… Thank you & have a blessed day !
Every Dollar Tree is filthy!!
I worked at one had rats!!
All so disgusting!!
really need to put a Dollar Tree in Pageland South Carolina,would be a great spot to have one , and it would make money also!! I would manage it for you ,Have manager exp.
could someone please answer why I was hired at indian trail Dollar Tree got my dates to work went to be put in system and was denied. I use to work at the Dollar Tree in Monroe n.c but I quit ,I love working at DT. BUT to many chiefs and not enough Indians at the Monroe n.c store,Ireally want this job at indian trail n.c I was told the district manager looked into system and couldn’t see what the problem is,so then I was told he was gonna get in touch with HR.SINCE then sept.7th I haven’t heard anything,Someone please tell me whats going on and let me know if I have a job with Dollar Tree or not and what is the problem!!!!
I bought a pizza from the one on forest.. I took it home open the box and it was completely modes to the point it broke apart. I look at the expired date and it said 2/17 . Why would they still have product from 6 months ago in the freezer. The manger told me to go get another on but they all were the same and she didn’t go back with me to check or remove them.. Never by food from there again
i shop at the dollar tree in lancaster sc store937 the manager there is very nasty to the customers and the employees. i was shopping there on friday the 1st of sept and the manager had gotten another manager so upset that they made he leave. the manager i know is a very hard worker and i have been in the store shopping and have heard him and a couple of the other managers talk bad about her. the manager needs to be fired and someone else put there or you are going to lose alot of business because of him
My son works for Dollar Tree in Durham NC…He was robbed at gunpoint while leaving work for the night. He just walked out of the door and was carrying bags for his manager and himself to her vehicle..he rides to work with her…and two gunmen pulled up with handguns and kept asking him where the money is at. They did not find any, took his book bag, his wallet, and his birth certificate. I want Dollar Tree to give him one years worth of free credit monitoring, but they say its not their policy to do so. IT HAPPENED AT THEIR STOREFRONT!!! They need to show that they care for their employees…or is Dollar Tree just about their bottom line???
I was at a store on 53 rd st in Bradenton Fla today.
Could NOT believe my experience…I usually spend anywhere from$20-$100 everytime I go to Dollar Tree Stores.
This was my first visit there.
The cashier was rude as manager was highly unprofessional as well.
I am a disabled woman with a brain tumor snd MS and fibromyalgia.
I asked if they had any other carts besides ones with poles*as all other ones have one for handicapped ppl*
Cashier very rudely told me everyone steals them I had to go next door and get one from Winn Dixie*WHAT?!?!?
While ringing up my stuff kept telling me I owed her $5.95…I kept telling her how is that possible I owed her $5.95
I then showed her and pushed up closer to the register $30 or more at least items she had not rang up yet.Drugs maybe?? I don’t know ???What was up??
A big woman with purple hair came out of the office and said mam we don’t have to tolerate your abuse here?!?!?What????????
Long story short I walked out did not buy 1 cent from there!!!
The 5050 Park Avenue (Memphis, Tn.) location doesn’t even deserve 1 star. It should be negative stars. I went to this location on Saturday, August 19th to get balloons for my housewarming party and was told by the sassy smart mouth cashier that she didn’t have time to blow them up, yet I was the last person in her line and this was 1pm in the afternoon. Such HORRIBLE customer service and the store looks like a pure DUMP YARD. I will never shop at this location ever again in life. And I have made this public on all my social media pages.
I am complaining about the assistant full time manager that works in store #06283. Her name is JaQuitta Alston, she is not very professional, she always loud when I enter the store. JaQuitta Alston smoking weed on her break right in the parking lot, and some of the employees can verified that even the Store Manager knows but she still do nothing. JaQuitta always using bad words. I really think they should have kept the previous manager. JaQuitta puts how much she makes on social sites, she also be fussing with different female the enter the store. Somebody need to get her out of there a lot of people complaints about this young lady, drug test her or something. The Store Manager knew that she smoked weed and still didn’t care, shame on her. I also over heard her tell a employee “drug test me I’ll just use my sister pee to pass” bad management roll. Once JaQuitta get out this store this will be a great place to shop. Please look into this.
I use to shop at the dollar tree in Aiken on Whiskey rd all the time.I have stopped shopping their because the new manager Monica is raciest.She has let all but 3 white people go.She only hires blacks that are friends of her’s or her other managers.She is very nasty to the customers.The store has really gone down in the few month’s she’s been manager.I tell everyone to go else where.
a letter with necessary redactions
(that I’m unable to send…apparently my associate account magically disappeared today…worked fine yesterday)
Dear Dollar Tree Stores Human Resources,
I hope you’re doing well today.
I am writing to file a grievance regarding the [store I worked at]. As of today, I was an employee at this location for a very brief period of time. I would like to bring to your attention a few issues that I have encountered during my short employment at the store. I really enjoy my associate position and have been nothing but professional with management, however, I feel I’ve been pushed out and basically asked to resign today.
In my brief time at the store, I’ve endured [assistant manager #2], during closings, whom had been extremely unprofessional and somewhat “scary” as when we would close the proceeds at the end of the day, they would use the most horrible language, slamming money and coins around calling the money, (I’m quoting here: “goddamn little f-ing whores”), as well as eff, eff, eff, son of a B, effers, language such as this pretty much constant. In addition, this particular person also told me once that they would “beat the crap” out of someone who stole; I believe they were referring to a scenario that if a friend of theirs had walked out with an item as the following brought it up: another employee’s friend that was in the store had walked out with a soda without paying for it and I reported it to the [assistant manager, #2]. I smiled and took the language in stride to avoid making waves in the beginning as I’m grateful to have a job every day that I do have one and I feel that I’m an asset for any company.
This particular assistant manager #2 had also once sent me out to clean bathrooms while they finished up the end of the day’s money in the office, for which I received a rather abusive admonition by another assistant [manager #1] in front of several customers whom were staring at us and waiting for the backup register that they were to log into to assist. I was off the clock at the time. I spoke with [manager] about the language of [assistant manager #2] and the abusive incident with [assistant manager #1] and have had no further issues with those. [Manager] had given me my instructions for the day and I had no register to assist as I was working on recovery only. As a matter of fact, until today, [assistant manager #1] has been absolutely pleasant since this occurred. They were very pleasant today until they spoke with [assistant manager #2] inside the store while I was outside on break. I’m unaware of what was said by the two other assistant managers.
One [assistant manager #2] practically “yelled” at me from the back hot zone wall to call for backup with customers in line today; there were four or five with few items each. I felt that they could have walked up and told me quietly rather than to do it in this manner. I had never been advised on a specific number of customers in line that would qualify the need to do this, whether it be 3, 4, 5 or more. I have never received a policy or procedure handbook. I was told that this was retail and I needed to be flexible. I was also told that, “We are your managers” by [assistant manager #1] via telephone once I was home.
A third [assistant manager #3], had told me that my break would be at 4:00pm when I spoke with them in the office regarding the afore mentioned incident. A minute later, they came out of the office and told the other associate to go on their break without a word to me. I felt the appropriate thing would have been to say something in the nature of, “I realize I just advised you that your break would be at 4:00, however, they’ve actually been here longer.” This would have been the proper thing to do and they realized that I was already frustrated with [assistant manager #2] as I had just spoken with [assistant manager #3] in the office, which is the proper place to do such things rather than in front of customers.
Following counting my drawer today as I was being sent home and expected to return tomorrow morning, I needed to pick up a few things to take home. A new associate began arguing with me while I was checking out. This took place in front of a line of customers and also again, I was off the clock and proceeding as a customer rather than an associate. Needless to say, this resulted in a customer complaint about both of us. I was told that I would need to “behave” via telephone once I was at home. The customer complaint resulted in the [assistant managers] calling the [manager] and I was told by [assistant manager #1] via telephone once at home that they would understand if I did not return, and kept repeating it in response to everything I replied, including that I would be there in the morning.
I asked them if I was terminated and they said they did not have the authority to do that, however, again, they would definitely understand if I did not return to work. I called back and advised them that I would not be back. I was sent home because they felt that I was “upset” or “angry”. I was not either, only a bit frustrated and more than willing to finish my shift with my happy customer face and voice. However, I replied with, “Thank you and I’ll be in for work in the morning.” at the time, in the office.
I do understand that I have superiors and am required to follow rules and tasks which are given to me. I also possess retail, management and training experience, therefore, I’m well aware for the requirements of flexibility due to business needs. I’m very unhappy with my experiences at this store as I would never speak to any employee as I have been spoken to and I have witnessed this behavior from management regarding both myself and other coworkers at this location when [manager] is not present.
I sincerely hope that this information will provide feedback for some possible additional policies and training for those involved so that experiences such as mine, (fellow coworkers as well), do not affect future employees. I was not present when the assistant manager(s) spoke with [manager]. The store manager is absolutely wonderful and I am not aware of what was told to them.
I apologize for the lengthy letter. I would very much appreciate it if you could either mail or email me my final paystub and W-2 at the end of the year as it appears my associate account may have already been deleted, or advise me that I will be able to retrieve them at the store and let them know that I will be in to have them printed for my records, preferably with no issues.
Warm regards
I NO LONGER WILL SHOP AT ANY DOLLER TREE.. STORE #3436 5522 SPRINGBORO PIKE MORAINE OH 45449. REASONS BEING THE MANAGER APRIL WAS USING RACIAL SLURS ( CALLING PEOPLE OF COLOR NI**ERS), THEN SAYS I CAN FN SAY IT I AM DATING ONE.. I WAS SO APPALLED BY THIS.. MY MOTHERS SENIOR CITIZEN GROUP GOES THERE EVERY OTHER WEEK AND THE WAY THAT THE WORKERS TREAT THE SENIORS IS DOWN RIGHT RUDE!!! LYNDA THE WOMAN THAT WAS RUNNING THE REGISTER TALKED SO RUDE AND OUTLANDISH TO MY MOTHER AND THE OTHER SENIORS. LYNDA THEN WAS MAKING JOKES ABOUT HOW SHE TREATED THEM.. I WAS NOT AMUSED BY NONE OF THIS BEHAVIOR.. I CALLED ANOTHER DOLLAR TREE TO GET THE DISTRICT MANAGERS NAME WHICH BY THE WAY IS KEN.. HE WAS JUST AS RUDE AS APRIL AND LYNDA.. I EXPLAINED TO HIM WHAT HAD HAPPENED AND WAS GOING ON IN HIS STORE, KEN SAY WHAT THE F**K DO YOU PEOPLE WANT, QUIT F-ING COMPLAINING.. I WAS LIKE WOW ARE YOU KIDDING IS HE FOREAL.. I PROCEEDED TO ASK HIM WHAT DID HE MEAN BY YOU PEOPLE.. KEN STATED YOU WHINING A** BLACK PEOPLE.. WELL FIRST OFF I AM NOT BLACK, SECOND I DONT CARE WHAT COLOR A PERSON IS THEY STILL DESERVE TO BE TREATED WITH RESPECT!!!!! AS I SAID THESE THINGS TO THE DISTRICT MANAGER KEN HE SAYS ARE YOU DONE TALKING I DONT HAVE TIME FOR THIS S**T.. AGAIN I WAS EXTREMELY APPALLED.. DOLLAR TREE IS A VERY VERY VERY POOR RAN COMPANY.. THEY DO NOT CARE HOW THEIR STORES ARE BEING RAN OR WHO THEY HAVE HIRED TO BE MANAGERS, GM’s OR DM’s.. I AM WHITE BUT YET I WAS TREATED AS ANY OTHER RACE THAT IS BEING DISCRIMINATED AGAINST.. ITS TIME TO BOYCOTT THESE STORES..
FOUND OUT THAT THIS STORE HAS A TON OF COMPLAINTS AND NOTHING HAS BEEN DONE.. GOT INTOUCH WITH OUR LOCAL TELEVISION STATIONS ABOUT WHAT IS AND HAS BEEN GOING ON.. THE INFORMED ME AND SEVERAL OTHER CUSTOMERS ABOUT THE COMPLAINTS THAT HAS BEEN RECEIVED ABOUT THIS STORE AND WE WILL BE GIVING A INTERVIEW..
Store #2202
2600 Simpson Avenue
Aberdeen WA, 98520-4313 US This Store has big customer service issues. You have lines running back to the freezers with customers while everyone but 2 checkers try to hold down the fort, while the rest hide in the office. I’m not the only one knocking on the door for help with NO response. The Manager has no skills for customer service. When I showed Her, she never tried to help just went back to her hiding place. I waited awhile and finally left the store along with other customers. Something needs to be done!
I picked up a few items at store #5577 on 08/06/17 15:06 and your sales associate
7916 05577 01 040 21469636 Sales Associate: Lori she asked
my grandbaby why was she loud and that i was right in front of her and that my grandbaby didn’t have to talk loud
then she said some other things i didn’t deem that was worth her saying
and she called my grandbaby a turd when i was returning the basket she was telling her manager about the incident because she thought i was coming in to report her instead i called your customer service and was referred to this site even i didn’t know why she said anything to her because she is only 4 years old i don’t go to that store period only because my grandbaby wants to that store is always dirty and boxes all over the place
Aug.05/17 , We live in Canada . Recently we tried to order some items through ” IN STORE PICKUP ” at one of your stores in Niagara Falls , NY. Because your system will not take a Canadian address over the phone ( in person ) or on line , we could not purchase anything . The shipping address and our credit card address must match or the card will be declined . Is it possible to upgrade your website to allow this ? I`m sure thousands would use this method and your company would benefit greatly . If not please let us know the reason . Thank you
The Dollar Tree at 3300 Kentucky Av. Indianapolis, In has been without air conditioning since July 4, 2017. I went in to shop and walked out without a purchase because it was so hot I was feeling ill. The employees were sweating and having trouble with breathing. You must not have any consideration for your employees or customers to let this go on so long. All of the food will waste as the chocolate items are melted into their packaging. You must not have any consideration for your employees or customers to let this go on so long. Please correct the problem. I am a member of the Neighborhood Association and will be sure to remind our community that Dollar Tree is ignoring the pleas of the employees and guests and to stop shopping there until this is corrected. This is inhumane treatment. Customers have a choice! Employees do not. You must not have any consideration for your employees or customers to let this go on so long.
You have a store located at 6275 University Drive #19 in Huntsville Alabama. These workers are working in a store with no air. The heat index here is over 100 degrees. I’m sure you have air wherever you are. The heat in that store today was pure torture for employees and customers. How can you let these wonderful people work under those conditions and your customers shop in those condition. If it wasn’t for these workers that worked at your stores and customers that shopped at your stores you could not have a successful company.
Please forward this to the regional manager of store# 757 (Dearborn, MI).
I visit this Dollar Tree often and have observed employees many times. The good? They are very hard working. But the focus is on speed, getting the product on the shelf, and ringing up customers quickly. The bad? Most employees (especially managers) are harsh, abrasive, and rude. They are task-oriented and seem to only be there to work. I’m sad for the customers who come in and have to experience this.
A year ago the store manager Nancy yelled so loud that the whole store stopped. Teenagers had been spraying silly string. Yes, they were wrong and needed to be talked to. But the embarrassment was uncalled for. Many of the customers witnessing this situation felt awkward too. The manager could’ve taken them aside and talked privately. But yelling is her style. And she didn’t just yell once, nooooooo she carried on for awhile, venting in front of everyone. Insisting she’s not their mother, etc. Calling all of them girls, when there was clearly one boy with them.
I’ve seen the store manager Nancy raise her voice on other occasions also. Last month there was a young girl crying in the basket of a shopping cart. Her back was pressed up against the fold out seat. She tried to get her mom’s attention, but she wasn’t paying attention. Finally at the checkout, the girl got more upset and cried loudly. Nancy came out from the seasonal area yelling very loudly at her! The girl quieted down because she was startled. But was yelling necessary? Or kind?
But today I was motivated to make this complaint due to a different manager (Monica) who denied my exchange without a receipt, which I’m completely fine with. My issue is with her tone and how she talked over me. I told her politely that I had heard her multiple times, and then asked if I could please make my point? But she continued to talk over me. I kept my voice calm and told her that I’m surprised she’s a manager because she lacks conflict resolution skills and needs more training. Could she have offered to call the manager? Could she have suggested that I come back when the manager is there? No help was offered to me.
I’m beginning to think of Dollar Tree as similar to Walmart. The prices are low, and so are the standards. The stress that comes with shopping at this store has become too much. Even if I’m not treated poorly, just having to witness it happening to other customers is hard. Please search Google for other reviews about this same store. You will find the same complaints from many other people. Nancy (“the lady with the red hair”) is mentioned multiple times for her lack of customer service skills. She’s always in a hurry, always ready to yell, and truly missing a meaningful interaction with customers. With nearly all the employees at this store, there’s so much negativity and unhelpfulness. I will never shop there again. And I will use social media to encourage my large number of family, friends, and co-workers not to shop there either. A response would be appreciated (as my complaint was ignored when I submitted it on your website contact form). Very disappointing.
I would just like to let you all know. Your store in Lawrence KS is a good store but for the last 2 months when I go in the shelfs are empty. You need to get more stocker’s our have them stock at night when no one is in store. It’s just a little upsetting when you go into the store and can’t get what you want because it’s not on the shelfs. Thanks Randy Daniel
I was in your richton park store and there was only one line open and the cashier had to go blow up balloons for a customer. The so called MANAGER Vernita was looking as this line got longer and longer and NEVER came to assist the cashier to keep service going. She pretended to act like she was doing something else more important. Then walked over seen the line and still did nothing to help! She does not deserve to have that title.
Once again an employee has been terminated behind a lie. The manager has done and said things to this employee for quite awhile now. All she wanted was to speak to her outside because the manager always gets loud so everyone can hear and then cries that she’s being threatened. It’s hard enough getting a job and with a termination in your records, it makes it almost impossible. The district manager is not doing anything to correct this. He dumped her at our store and left. The things that this manager does and gets away with is enough to get her fired but nothing ever happens. The things that are happening in this is store could be considered a felony . This store is in desperate need of a real manager
Our store in Harrisonville Mo. recently had a fire. I would like to know if you are reopening
the store soon. The community greatly benifits from it. If you could please reopen that would
be awesome! Thanks.
I visited one of your stores yesterday located at 219 NE 28th Street, Fort Worth, Texas n asked why the doors were wide open. One of the employees indicated that they been without air condition for a Month. Wow, Texas heat does not mess around. Concern for the welfare of your employees and why hasn’t the problem been resolve.
I have a family member that works on Dollar Tree in Boca Raton Fl I don’t like the way she is beening treat at that store the manager what her to work for free after hours. And what her to do everybody job because they don’t finished it then she have to do it that mean working for free 3 to 5 hours for free and my she is a good worker love the store but hate the way she is beening use
Hello –
I am not sure who is going to experience the most embarrassment.
Will it be the writer, or the individual/s reading this letter?
On 7-1-17 @ approximately 1200, I visited your location @ 333 Hilltop Ave. Unit A & B, Chicago Heights, IL 60411.
The intention of visiting your store was to purchase 8 gallons of bleach, and other cleaning items.
All of the items were available for purchase.
Upon arriving to the counter, I stated to the cashier that I would need to have the bleach bagged.
The cashier stated to me that she could not bag the bleach, because the Manager does not allow bleach to be bagged.
The cashier further stated that there was a handle on the bleach and suggested that I carry the bleach.
I explained to the cashier that I was purchasing 10 gallons of bleach.
Unfortunately, due to the metal extension pole on the cart, I would not be able to exit the store without an obvious restriction.
The cashier then proceeded to go to the next cashier space, and gathered 10 thin clear bags.
I requested the thicker bags.
The cashier stated “No”, the Manager does not allow it.
I explained to the cashier, because she has opted to bag the bleach in the “thinner bags” that I would need to have the bleach double bagged.
The cashier stated that she could not double bag the bleach, because the Manager would not allow it.
I then asked to speak to the Manager.
A manager by the name of “Diana” arrived.
I attempted to explain to “Diana” the reason why I asked for her assistance, however, I was interrupted by “Diana”.
“Diana” stated that I was being demanding, and stated “really, you are shopping at Dollar Tree”.
I was in Disbelief!
I stated to “Diana” that she was truly an example of Poor Leadership.
“Diana” then stated that I “was the poor one forced to shop at dollar tree”.
“Diana” then stated that she drives a Range Rover, and has her hair “done every week”.
Of course I did not purchase the items.
However, I left the items on the conveyor belt.
As I was leaving the store, “Diana” followed me while pointing and stating “see my truck parked right there”.
Again, Disbelief!
With that being said,
“Diana” represents Dollar Tree Leadership.
I do not fault the Cashier.
The cashier, unbeknownst to her, was simply a product of Poor Leadership.
Be Well,
Charlette Robinson, FNP, MSN, DNP
*** I HAVE NO COMPLAINT ABOUT ANY OF YOUR STORE ‘ S , BUT I DO LOVE YOUR STORE ‘S HERE IN ” TAMPA , FLA. ” ; I ‘AM VERY , VERY HAPPY TO SEE YOU HAVE A VERY ” NEW STORE ” GOING UP IN MY NEIGHBORHOOD ON :
16___ – EAST HILLSBOROUGH AVE.
TAMPA , FLA . 33605 – _____ .
I DON’T KNOW WHAT’S THE OPENING DATE -OR- THE WHOLE STREET NUMBER THERE – SO PLEASE TELL ME ? , AND THANK YOU FOR PUTTING A STORE THERE FOR ME & ALL OF US OTHER ‘S – TOO ! ! ! ***
*** I REALLY COULD USE THE ABOVE INFORMATION , THAT I HAD REQUESTED A LITTLE FEW HOUR’S EARLY ARE ABOUT THE NEW STORE WHICH IS GOING UP IN MY NEIGHBORHOOD :
-( 16___ – East Hillsborough Ave. )-
-( Tampa , Fla . 33605 – _____ . )-
: PLEASE ? – – AND THANK YOU , AGAIN ! ! ! ***
LEON BRANDON
I Also would like to talk to HR about a complaint with my store I recently Walked out by the way I was Treated by a Manager , I loved my store I loved the Regulars that came in. I loved the people I got to meet and the interaction I got by doing the best that I could.This was only my fifth day and only avg. 10-15 hours a week ,
They only schedule one person for a cashier a night. Irregardless the day of the week. So generally it is one recovery person and one person to cashier and a manager. By the first night, I started working I heard from not just one employee but three on the reasons I should not be working their due to the Management and how hard they were on the Employees I disregarded it as they were disgruntled employees to much of my surprise they weren’t entirely wrong with the five days I had worked with the company and had been in Management myself Could not get over the fact of how poorly the store was ran. With Little to no Training and constantly being under fire for what we where not taught but also the personal attacks on our Character No Business should be ran with absolutely no customer Service / Work Ethic. I was belittled,disregarded,disrespected on more ways then one at my till not only once but almost every night but one.having worked their for a short time this was not a good start. It is Never Okay to discuss nor yell at someone about why you are Pissed off at them if you are Manager Be Professional wait til you are in the office to pull an associate aside not because you are having a rough day. Have a Ligament reason. This guy Who is Named Roger has told me in confidence His whole life story probably to enable some kind of pity about his life. However through prior Knowledge he told me of his Divorce and not having an easy childhood and how he is suppose to have a store in Tucson/Phoenix and he would have had it already if it wasn’t for the store Manager holding him back and what a blank blank she was EVERY SINGLE NIGHT!! I hate Drama, Regardless through his unprofessional manor made it difficult to have any respect for him he frequently went off the handle when something didn’t go according to his plan and he was quick tempered I would definitely would not recommend him to be in Retail Nor would I agree to him being with the Public. (let alone a store manager) The straw that broke the camels back was that of tonight. he gave me a break 10min for 5hour shift. I came immediately up front to help out when I saw the line was past reg. 1 he was on 2 I had been ringing ppl up and he was talking to another customer about his personal life on he shouldn’t be having to cashier that he should be at another store and the blank manager screwed him over and that is why he stuck doing this blank * like really guy, (no body cares or wants to hear this 100 times a day) Shortly after my line dissipates and I have a small break he comes over and just goes off on all the things that I do to piss him off. 1st was I called for change because we don’t have walkies and they told me to page for everything I was skeptical to calling over the intercom but since I recall the cashier doing it before I also did so. So blankly coming up and chewing me up in front of the customers in line If I was Corporate I Would Fire you on the spot I then proceeded to tell him I heard another cashier doing the same. and he glared at me and said something and walked off trying to ease my customers over the tension of hearing his erupt ways, continued to say how Rude I was by saying I recalled the cashier Saying it on the intercom I am not to back talk to him he was the Manager and I am not allowed to have input I am not allowed to say anything that is not what I get paid to talk back. ALL I SAID WAS I HEARD ANOTHER CASHIER MAKE THE PAGE.kept saying how Disrespectful I was to talk back to him. I was so Confused by what was really going on that I finally said enough was enough took my badge off and said i am tired of getting yelled at because you don’t have your store I am doing the best that I can to the best of my Abilities and all you are doing is going on a tangent you can close the store by yourself tonight and walked out. No employee should feel worthless because Management is going on a power trip. when cleaning up at night we aren’t even allowed rubber glove to clean out the tampon garbage or clean the toilets. and the backroom is a lawsuit waiting to happen. -Sincerely Ex-Employee
my complaint about the Dollar Tree located near my home:
I was in the Kelso store this morning, I was being helped by a lady with glasses, I cant recall her name. After she helped me, she greeted an older (balding) man who had just came in the store. The store was quiet and I could hear them talking. The older man was quite rude and condecending to the young lady. I assume he was a superior in the company by the way he talked about the store. Now I come to this store quite often and I only shop at the Kelso location because of the friendly staff and see how hard they work. The manager that I normally see there in the mornings is ALWAYS on the floor and working so hard. for reference, I have NEVER seen the Longview store manager on the sales floor doing anything and his staff is by far the rudest set of people I have dealt with in retail. back to my first point, I overheard the superior man telling the young lady that he is sick of bailing them out at the store level and that they should be doing more “freight”. I was a little taken back as that is all I see the manager ever do in that store. I have even chatted with him on occasion about the store and how hard he is working. There is hardly ever more than the manager and one other person in the store so I am not sure how it is possible to work harder? I just think it needs to be made apparent that the older gentleman that I saw today and overheard needs a talking to himself. I have never seen that man in the store before so I knew he must be a superior. The store is always clean and neat and smells wonderful. I do however have a tarnished view of the people you have overseeing these stores. At NO point did this man offer any positivity or praise to the young lady. All he did was tell her how much she and the manager aren’t doing. I found it so heart breaking that all this man did was blame her and the store crew for the issues at hand. You really need to rethink the people who are overseeing your stores because if I was talked to the way this young lady was this morning, I would no longer be working for your company! Placing blame never solves anything and I know this because I ran a hotel for over 30 years. The moral in that store has changed since it opened and I do understand why now. I sure hope that older man realizes his faults and looks for other ways to approach issues within the business. In the end, you will end up losing some outstanding employees over his behavior! When I was checking out, I told the young lady that I thought she does a wonderful job and her and the older gentleman that I normally see there are always working so hard. She informed me that he was her manager and that he does more stocking in the store than the other employees combined. I told her that was so very impressive because I never see any other managers working stock in other stores. You have a few gems in that store and they should be treated better. also, you have a man overseeing that store that needs to learn tact and professionalism. I will continue to shop at that location because of the people in the store and not because of the rude man I encountered this morning. good day!
First of all, it is so hard to contact Dollar Tree corporate offices by email. This is very frustrating. Secondly, I have finally decided to send an email about the Dollar Tree at 8829 Branch Ave, Clinton, MD 20735. This store is always in a shambles. The items are strewn about the store, shelves look so uninviting, there are never enough cashiers available, and the floors are filthy. I have pictures if you would like to see them. They are horrific and an embarrassment to your company.
I am apalled at how filthy the store is at 8941 Jennings Station Road. My experience was shocking!😬 Every single aisle was lined with unpacked boxes in the evening when it is crowded with people; doors and windows filthy; merchandise haphazardly tossed about the shelves- not a little either. I will never visit this nasty trap again. Did I mention their were several employees about the crowded place with one aisle servicing people. Management should be fired and new management should’ve trained on merchandising and customer service. SAD!!!!!!!!!
The store in Lawrence ks is one of the worst Dollar Trees that I have been in. The store is filthy not much product on the shelves carts setting around with product on it so you can’t even get to the shelves to try and find what you are looking for. Yesterday I was in the store and the manager lady was yelling at one of the cashiers ande told him to leave. He went to leave she yelled at him that he was walking off the job and he was fired. You tell someone to leave and then you tell them if they do they are fired. I felt sorry for him along with the rest of the customers who see this ……how humiliating for a so called manager to act so unprofessional I have heard this same so called manger yell at employees before. I will not be going back to that store to shop any more….and hopefully some of my friends won’t either.
I went in there yesterday and was shocked to see a store like that. It looked like a tornado went through the store. Shelves empty, looked like it hadn’t been vacuumed in a year. Boxes stacked in the isles where you wouldn’t be able to even shop. That store needs to be shut down for a week and cleaned up, It was awful.
In regards to the Dollar Tree stores, I am always enjoyed shopping and actually working at the stores. I have had experience in these stores in separate states and in every store is different. While applying to a manager in training program for the stores in Texas where I recently moved, I checked the website and was told I am under consideration. When I go to check for an email or phone number to contact anyone in regards to the application process, there are no phone numbers or email contacts. I was given one name for recruiting in Texas but have yet to hear anything back. I can only leave voicemails.
It can be frustrating when you are trying to contact anyone but there is no one to help you, including online where it states submit your questions but no responses come back.
BEATRICE AND MISSY AT THE CENTRAL ISLIP DOLLAR STORE:
I am mortified about the way the cashiers at this dollar tree, specifically, Beatrice, are allowed to speak to the customers. In front of my two young children, I was cursed at and physically threatened by this cashier and the manager, Missy, did nothing about it.
I was at the Dollar Tree in Central Islip with my two young children (a 1 year old and an 8 year old) yesterday, purchasing supplies for a school project. The store was a mess , the line was very long and there was only one cashier. My children and I waited patiently on the line and while doing so, myself and the other customers were watching the cashier (Beatrice) talk down to each person she helped. While I was being “helped”, my 8 year old was touching a small soda bottle near the register. Beatrice responded to this by yelling at him, stating: “ARE YOU SERIOUS RIGHT NOW, PUT THAT DOWN!” I looked at her in disbelief and asked my child to stand right behind me. After waiting on line that long, I just wanted her to ring up my stuff so that we could get out of there. After she was done ringing me up, I grabbed my bags and the cashier called me a “XXXXXX” under her breathe. Again, in disbelief, I asked her if she said something and she said: “I’ll slap that XXXXXX in her face if she thinks she is going to give me an attitude!” She said this not only to me, but in front of my two young children and a line of about 15 customers. My children became very frightened and upset. When I asked to speak to the manager, Missy, her response to the situation was “I didn’t see or hear anything.” Other customers waited outside the store to speak with me because they could not believe what they witnessed. This treatment is completely unacceptable. There are plenty of people out there that need a job and this Dollar Tree hires employees that speak down to, threaten and curse out their customers. This is disgusting!
Someone needs to take a seriously close look at the Fairfax, VA store. It is the most dirty, filthy and messy retail store I have EVER been in. Also, shelves are not well stocked. The store in Annandale is not much better. In contrast, the store (#919) on Old Keene Mill Rd. is ALWAYS well stocked and clean. It would be nice if they would all open up more cashier stations because the lines seem to be very long most of the time. Please look into the Fairfax store. It is the closest store to me, but I frequently go out of my way to shop at the Burke store for reasons stated above. Thanks for listening. . . I will swing by the Fairfax store in a few months and hope to see some improvement.
I brought my kids today to the dollar tree on liberty st. In Springfield MA. The store was a total mess. Not stocked well but boxes in the aisle. I put my 30 items on the belt. There was one customer in front of me. The cashier had an earpiece in that was attached to her cell phone. She asked the customer in front of me where her stuff ended and mine began on the belt. When she was done with the customer in front of me. She started to talk into her phone in what sounded to be a personal conversation. Then she proceeded to walk away. She didn’t say anything to me just walked away and left me standing there. I waited about 10 mins to see if she would return, when she didn’t I asked another cashier if he knew where she was. He paged a manager to the front. I waited 5 minutes no one came out. I took all my stuff off the belt put it back in the carriage and began waiting in a different line. As my stuff began to be rung up the cashier that walked away can back. I said “you just left me standing there and walked away” she said very nonchalantly “I didn’t see you”. I reminded her that she asked where my stuff started on the belt. She repeated “I didn’t see you”. Then I said I would like to speak to a manager and she said “I am the manager”. The other cashiers would not tell me her name. Said they didn’t want to get involved. Now I’ve been on hold for more than an hour to report my complaint with no answer. I will no longer shop at dollar tree and will be copying my complaint to the BBB. It’s completely unacceptable to do business in this way
I have been going to Dollar tree for year & the past few months my local Dollar tree has been a mess! Buggy’s full of boxes with product still in them all over the store & shelves are always bare, but they have so much in the back room! They seem to always be unorganized & not know when to put product out or can’t do it fast enough. But I can go down road about 7 miles to another store & it’s clean & always stocked & never any boxes blocking the aisles. Also had employee from there say they went to the other location & couldn’t believe the mess the store is in, even though they have more employees then they do! Maybe need new manger or they need more training! I have pictures but no way to show them to you. But I won’t be going back to 5508 McClellan Blvd, Anniston, AL 36206 location ever again!!
I recently visited a Dollar Tree located on La Brea and Coliseum around 8:00/8:30 on may 30th 2017. I entered the store with one bag which contained items I purchased from a local Ralphs prior to entering the Dollar Tree Store. I was with a friend who also carried 2 bags from the local Ralphs Store. Upon entering the store my friend asked and Dollar Tree manager, where to leave the bags of purchased goods from Ralphs. The Manager insisted that we keep our bags while shopping. After collecting items to purchase, i proceeded, along with my friend in the check out line. As i waited for the cashier to complete my transaction, the Store Manager approched me wit concerns of theft. She was not discreet about it all. She did not ask me anything. She just casually told me she watched me put items in my bag from the Dollar Tree without paying for them. At that moment I was extremely embarrassed, and humiliated to have been accused of stealing. I then gave the Manager permission to serch my bag, and reveal those items wich she accused me of stealing. She could not. Because of the simple fact there were no stolen items. Olny items frm which I purchased Ralphs groceries. I dont feel like this should go on unresolved. Something must be done about this incident. This is was Harassment towards customer. How can this be resolved without taking leagal matters.
Since when did this company train their general managers to pick and choose who to check out. I went into the Sierra Vista Az store and there was one cashier and the general manager just took a couple of customers to check out and there were about 30 other customers that needed to be checked out as well and the one cashier was doing their best to get everyone checked out . The general manager of this store really needs to be retrained on everything the whole store has no customer service skills it’s lacking in being friendly to customers it’s not professional in anyway it needs help very badly with starting with management to sales reps.
Don’t go to the Ellenville, Ny location store #7018. Was assaulted by hood rat cashier (I know her name but I’m not going to post it on the internet) in the leg when she shoved a cart into my leg. Screaming in front of customers that the “customer is never right!!!!” and that “she doesn’t need our business!!” In a store full of people And even we bought $90 worth of items. Manager stood there and did nothing. Had her hood friends yelling at us and for what?! Waiting in line to check out. I contacted headquarters and haven’t heard anything back. I plan on taking legal action and contacting the news. It’s all on camera.
I Was at store number 3775 and checked out at 8:10 this morning .. there was more boxes in the isles and the shelves were almost empty. There were employees there more involved in talking… there was a lot of dirt on the floor, stuff that should of been on the shelves that were still on the floor and not picked up from the night before.. such a messy messy store. I would rather get in my car and travel three extra miles to a different store than this one that is two blocks from my house and I can walk
I’m a former employee of the Dollar Tree in Sierra Vista Az and my husband and I shop in the store most of the time and we went in there other day and there were two cashier’s with huge lines and there was no manager around or any other cashier’s to help with the lines and they kept calling for the manager and did not get any response from her there needs to be something done with this store the general manager is useless and rude to the employees and customers she really needs to fired or trained again on how to be a manager it’s not right how the management teams are so rude when it comes to customer service the company really should do something because your company policies are not working very well
Here in Marshall Mo I went to take my niece n nephew to spend their couple dollars and it had not opened yet..there was an employee standing there waiting on the boss to open up..i know while we sat there about 10 mins about 5 cars pulled in then out. Returned back about 10 and still was not open. So needless to say I had 2 very upset little ones. Very poor management. 5/17/17
Collegedale, TN store today. Bought 9 items. Paid with a $100.00. Your cashier said….maybe I could get one of these $20. from you and handed me my change. I said…do you need this $20.? She said yes! Yes, I do need that and accepted it. Never ask for my name or contact so she could repay. Never said she would pay it forward. But she sure was quick to take it. Just saying. Thankful I do not have to beg.
I was shopping at the dollar tree went up to check out the line was not good 17 to 19 people waiting to check out i hollered need another employee to check out store was nasty shelve were empty WILL NOT GO BACK EVER NEVER CARLSBAD NM MY # 480-734-XXXXX
I was at the Schererville, Indiana store and was a bit shocked at how 2 male employees were dressed. Both of them had their pants down below their butts! Really, you allow this? What kind of retail business allows that kind of work attire. If I were to walk into your store with my pants down below my butt for all to see my under ware, I would be asked to leave or the police called. Where is the respect for your customers? I was not the only one in the store that were talking about it. One man left because of it. If they would like to wear their pants like that during their off time, that’s fine but not while working. You don’t respect your customers with some kind of dress code, time to go somewhere else.
I went to the Mesa location on Hreenfield #5696. Horrible customer service by two employees. Ine is the manager Tasha. The girls were talking bad about a homeless girl being desperate. It went on and on. I finally asked them to please stop talking about her because she probably was desperate if she needed a box. I said I grew up homeless and even though I’m a nurse and make hood money now it doesn’t mean I disrespect people. They said so what? She’s probably digging in the trash now. I said so what if she is? She’s forgotten about you but you both continue to talk about her. They said so what we are in customer service and we get to talk about people. I said wow! Can I speak to your manager? She said I am. I said you aren’t very good. She said every one says that. I said then we all must be right. I asked to speak to the district manager. Tasha said she’s not her and all I have is her cellphone number and I’m not giving it to you. I said is there a corporate number? She said I don’t know! Why don’t you look it up?!! After seeing all these horrible comments about rude customer serbice and treatment of employees in every state it’s time Dollar tree goes out of business. The 99cent store is fabulous and it’ll be my personal mission to make sure I help put these stores out of business for good.
Our dollar tree in Smithville TN use to carry mentholated nose spray and then they stopped carring it. I asked several times why and i get the same answer” corporate won’t send us any.” But when i called and adked about ordering some they have several cases in the warehouse. OK CORPORATE GET OFF YOUR A** AND SEND SOME to us in Smithville Tennesse please so I don’t have to keep going to Dollar General store to buy it. Thank You
I have went into the DT in Hartsville, SC years, the manager that was there since forever quit about 2 yeras ago, and was so pleasant to talk to ever time you went in, she didn’t care what ethnic background you came from, she was great with all her customers, they now have a black female that acts mad at everyone all the time, she is very rude most of the time and acts like if you have a question, you are wasting her time, I have been in there several times when she will be outside on the phone, talking personal stuff, while the line inside is backed up with 7 to 10 people. I have seen in the mornings twice she has taken bags of stuff out the door and lock the door behind her, which is none of my business. The store is always very dirty with full cases sitting all over the floor, that you trip over if you don’t pay attention. I believe if this person isn’t addressed with some of these issues, you will lose more customers.
My child was kidnapped this Sunday will be two weeks ago and I haven’t been allowed any time off to try and take care of my family. At the same time I have been told that we have 7 days to move out my home. Once again no time to take care of my family. Iam a single mother with 4 girls to take care of. I told my store manager Marc that is wouldn’t be able to return to work untill Monday afternoon. And was told that if I did not show up today I no longer had a job. My family comes before anyone or anything. My hands are tied. My daughter needs me right now what the fu*k am I supposed to do????
Today I shopped at store #1804, and witnessed an older gentleman, treated with blanant disrespect for no reason at all. All of the customers, including myself, were horrified. There was one line open with the light lit up. There was another register without a lit light, however the employee Debbie with short red hair, was checking customers out from this register. Debbie states, I will help the next customer. So the gentleman walks over to her register and with a very rude tone tells him to take his items off the counter. Then she tells the next person waiting in the other line to come to her register. Everyone watched her continuously take the next customers except this gentleman. You could tell he didn’t understand why she wouldn’t ring his items. Customers begin to tell her, he was next but she just yelled out to the customers she knows how to do her job. A lady in front of me, told the gentleman he could go before her because he had just been standing there waiting the whole time. The clerk Debbie was upset and tells the lady in front of me that it’s there policy. The disgust on all the customers faces was apparent. This particular employee Debbie is always rude to people, never engages with customers, and can be heard speaking negative about her job and other employees. A customer proceeds to ask her if she can try and be nice to people. She rolled her eyes, and that’s when the customer asked her for her name because nobody could see her badge. It was hanging from her pants. Debbie then yells out whatever anyone thinks of me is their opinion and don’t matter. We, a number of customers, filed outside together and voiced her continuous rudeness to customers. I wouldn’t be surprised if you receive more complaints about your employee Debbie. Some people don’t belong in customer service, and well, she’s one of them. If she keeps this up, I will find another store to take my business to.
I love the dollar tree, I wish one was much closer, would be nice if you could put one in Sissonville WV,,,,
PROBLEM; Azle, TX store 6757: The manager is the reason I will no longer patronize this store. That tyrannical man treats those ladies like dirt. It makes me sick when I walk in that store and he is berating one or more of the cashiers, very loudly, in front of customers. I have witnessed his tyranny, rage and pettiness more than 3 times, and like in baseball, 3 strikes you are OUT.
The problems he was yelling at them about were so petty, I wouldn’t have wasted my time or theirs over it. I have been in retail management and have had various supervisory positions in my career. What. “the manager” did ARE firing offenses or at least a very stern written reprimand. I am of the mindset that you NEVER correct, yell or reprimand an employee in front of customers….NEVER.
I have names of a few of the ladies that were the victim of his rage. How they pulled up their bootstraps, put a smile back on their faces and went back to work, I will never know but they did it.
Some of the words that stuck with me, that came from his mouth were “stupid”, “ignorant”, “idiotic”; that is just a few. On top of publicly berating them, he would ask them questions putting them on the spot. They were so flustered and embarrassed. One time, a lady (I believe her name was Joy) was wiping her eyes. I don’t know if she was crying or not but it seemed coincidental if she wasn’t crying.
I hope not to put these ladies on the spot by mentioning their names and I don’t know the last names because I got the names from their name tags. They do not know I am contacting you. They were Joy, Josie, Rebecca, Melody and Amber.
Another thing that was non-existent from “the manager” was courtesy and RESPECT. “the manager” shows absolutely no respect for the employees and there are quite a few older than him. I was taught to respect your elders.“the manager” should at least show them common courtesy and respect, at least for their age differences.
Thank you for your time. I hope you don’t lose any employees over this tyrant.
in response to josh and all others , use your phone , video and post on you tube . then send an email letter online and to dollar tree face book ,. let then know the public is now going to see what we say is true. over the last month , the pompano beach – s. fed hwy store has become a pig-stye w/empty shelves and a mess everywhere. never was like this . SAD , VERY SAD .
I have tried to reach out the upper management is a professional. manner , as of yet no response . Must all be on their executive holiday leave .
Please limit number of Sunday tribunes that can be bought in chicago heights , illinois and Matterson, illinois. Papers are sold out less than an hour after opening. A few people buy 20 and 30 papers which they sale. I have yoing children and cannot bebat store always at 8 am. I just want one paper. Please think about limiting copies like stores fo for cerain items. That is only fair.
To Whom it may concern,
As a former Dollar Tree employee I am writing you in regards to the unprofessional and unfair treatment which I was in over the last 2 and half years while being employed by your company.
I was the store manager for store number 1017 in Delmar, NY when I first joined the company in 2014. I joined the company having left Family Dollar companies for a more stable environment and family life. My time in Delmar had its challenges as any new adventure in a new job. I thrived within Delmar and did a wonderful job earning the shot to prove I was ready for bigger and better opportunities within the company. Exactly one year and 2 days after my anniversary of Delmar I was asked to move to another store, a bigger store with more opportunity to show my strengths in merchandising and leadership. I was told I’d have a couple weeks to get my orders together in my current store and they would work on my new store. I than got another phone call telling me I was going to go to that store immediately.
Of October 2015 I was transferred to store 1419 in Brunswick NY, which was in much need of management and had serious issues. I was never set up in that store for success. I was informed by the district manager that the staff was full of drama and to steer clear of it. How professional is that? Thought out my time I helped with numerous store getting them ready for their managers emptying out their backroom and setting them up for success. Which I did not receive any of this. How was that fair to my advancement and growth within the company? I walked into 1017 unable to get into the backroom it was no way ready for a manager, and I was able to control the backroom. Store 1419 was extremely bigger and much more of a mess and the guidance and direction was just lost.
I struggled many times in that store trying to catch up the obvious lack of management in the store prior to getting there and the extreme lack of help.
My district manager at first visited me often and came to see me, as time progressed within she stopped coming as often, it being MONTHs before I see her again. For an example in July I seen her and she wasn’t back in my store until the middle of October. I expressed my issues many times to her about struggling. I always got If you need help I’ll help? Unfortunately, her helping is more important to the wrong stores. Her turnover rate with Management staff is HIGH.
I informed her recently I wasn’t sure this store was correct for me, I tried to make it work and I couldn’t, I needed to go back to a store like Delmar. I had fully lost my desire for Store 1419. That it didn’t feel right.
On November 20th 2016 we experienced a snow storm in which I was scheduled to work that day but due the large amount of snow we received I wasn’t able to even make it out my door. Cell phone service was very spotty. My main concern was my staff of my team, and my asm ofcourse trying to make it to work safely. Which she did. I was able to speak to her briefly to let her know what was going on, I lost power at home, trees were done I couldn’t drive. I informed her and let he know I live East Nassau NY, so I experience more snow and bad weather than down in the city. I wasn’t able to call my district manager. I had told my staff and they relayed the message. Karin was more concerned about the fact I wasn’t able to reach out to her personally and didn’t show for work. My safety is more important than anything . I can’t help the weather.
After that day of being told I’d have to exchange my original day off and come to work really hurt me. I had plans with my family on my day off. I ended up feeling ill on Friday and Saturday of that week. Sunday could have been used as a sick day. I am entitled to sick. I’ve been sick recently a lot. My health I’ve expressed to Karin .
On November 28th 2016 I sent Karin Calhoun, Jean Versace , Silvana Gjoni and Timothy Whitcomb my notice of resignation . (attached with this letter) I personally couldn’t take it anymore with no support, not listening to how someone is feeling and trying to keep loyal employees who are clearly having issues with in the store.
On November 29th 2016 Karin Calhoun showed to my store to have a meeting with a Assistant manager, At least that’s what she told me. We discussed the story and there was no talk of my letter or resignation. She came to my store around 330-4pm. I did a mid-day deposit with the assistant manager and Karin followed me to the bank.
She also wrote me up with a date of 11/29/2016 how much more professional can you be?
As we talked throughout her time I told her I felt like I failed in this store, and I don’t want to leave the company just the store wasn’t a fit for me. She just kept repeating “Sometimes it’s just time for people to go”. AS I heard those words I knew she was planning to not honor my full two week notice but to let me go.
Finally, at 6pm she called me in the office and told me I could sit down. Her exact words were “So you told me your heart just isn’t in it anymore “ I replied “ with this store yes” she than said “ I’ve talked to Jean and Silvana already and we are going to accept your resignation as of today “ I said so “ you’d like me to leave “ She said “ yes” . I gave her the store keys and asked for a copy of my write up. I also let her know that the company was messed up.
I believe in a situation like this for one another person should be involved whom is biased to the situation. At this point it’s her word against mine and honestly that’s okay, but the way we are treated and taken advantage of with dealing with our stores and a other stores because she can’t keep managers in their buildings because she doesn’t’ supply enough support to them is shame.
I have given my loyalty to Dollar Tree and tried my best to be the best employee I could. But when the company gives up on their employees the employees give up too.
Will you continue to lose good people for lack of management in the hire up departments?
Hi, I called the Corp. office on Friday, November 11, 2016 and again on the 16th to talk to the WorComp.regarding I think name Paul Diedrich(?) b/c I fell off a ladder (I’m an emp) in store #06193. Still have not heard back. Not sure if bosses put in incident report they were supposed to. I’m putting this in writing here b/c I cannot seem to find an email address to reach out to them about having a Workmens Comp. claim put in as I took quite a fall. They should check their video footage of November 1, 2016. It seems to me they are trying to sweep this under the carpet. Not even one of the bosses asked how I was after it happened. I’m in agony in my knee, shoulder and hip as I fell on my right side. I have been putting three knee braces on and a back brace so I can still work. Cashiers shouldn’t even be on ladders in my opinion, but we are supposed to do everything there. Anyway – if anyone knows how to get through to these corporate head honchos I would like to know. I’m about to contact a lawyer, it’s been almost two weeks now – I’ve made calls to the Corporate office and left messages with no call back. I am a good employee, have been there since it has opened (Jan) and have not taken one day off or called out once. It’s a shame this is how this company treats it’s employees. I need to see my doctor but they want a Work Comp Claim number in order to treat me – I was told a incident report was put in but not so sure. The store has video camera’s so I think they should watch the one for 11/1 – I also have a witness but fear she is afraid of back lash for herself. Thanks for listening
Today I had one of my worst experiences at the Dollar Tree in Dublin Ca. The cashier Marie/Maria was so rude and snappy, she didn’t say hello she just start ringing up my item she was mad because her credit card machine had a stortage. I had to swipe my card a total of 7 times she continued to snap at me and told me to use ebt and selected the ebt option. I didn’t have an ebt card to use because I dont have one. She called the manager for help as she huffed and puffed. His name was Don he wasn’t helpful at all, he told me to go get a free donut because he seen my i voted sticker and the cashier laughed while stating “thank you for voting” i was embarrassed and humiliated for the way I was treated. This was unacceptable and inexcusable something needs to be done, and I want answers.
My vehicle was wrongfully towed yesterday, 10/301/16, from one of your newest stores, #6478 in Miami, Florida. I called the District Manager, Carlos Perez and am awaiting a response.
This location does not provide adequate parking for your customers. I was unaware until I was towed, that I was required to park only directly in front of the store. This location is not legally zoned for the amount of parking required for a store such as a Dollar Tree. Photos of the Dollar Tree parking at the shopping center will be provided to my attorney.
The security guard, B. Dominguez (Dade Parking Environment) was hiding and unseen by every other person who was towed that day. He purposefully waited for customers to enter the store to call the tow company, Whitt’s Towing. This was confessed to me by the tow truck driver, Carmelo Gonzalez.
I will contact my attorney if I am not contact within 24 hours by Carlos Perez. I demand a reimbursement of $101.00 for the wrongful tow of my vehicle.
Hello my name is Edwin Blount and I am the town Mayor of Creswell NC.
I am try to find out or gather information on how to bring a Dollar Tree store to our town. Any suggestions are appreciated. We are a small town, but there is enough citizen to have a store
Please read all the complaints regarding Dollar Tree. You do not want that store in your town, city or state. The customer service is horrible in almost every store. I would opt for a 99 cent store. Always friendly and respectful.
Your Store at 3825 Venture Drive Duluth, Ga. 30096 is Dirty. They DO NOT have Shopping Carts for the customers to shop with. Only Baskets. I guess all have been taken by the homeless people. Any time you go into that Dollar Tree it is so messy and new items are on the floor not put up. I think the corporate office needs to visit this location, because this gives YOUR NAME a bad reference. I have heard other customers say they will go to Walmart instead to going in this Dirty Dollar Tree in Duluth Georgia. Please check into this if you really care for your business and your customers. Thanks So Much for your time. I usually love to shop at your stores but this one is soooooooooooooooo bad!!!!!!!!
I went to the Dollar Tree in Urbana, IL (Champaign County) today and the store associates were extremely rude – They were talking among themselves and it was like the customers were bothering them when checking out. I had to reach on the other side of the cashier’s desk to get my bags because the cashier, Kendra was busy talking to her colleagues.
I will be taking my business elsewhere.
F-YOU DOLLAR TREE!!!!!!!!!!!!!
Dollar tree is the WORSE PLACE TO WORK!!!!!!!!!!!!!!
The jerks at the corporate office don’t give one rats a** about its employees that have to work in their dollar tree stores!!!!!! They don’t give the people there an inch, nothing, nada, zero, and some od the strict rules are totally stupid! We are human, not robots you dumb a**es at the corporate office!!!!!!!
While you jerks at the corporate office and your district managers sit behind your desks while the people that work their butts off in YOUR STORES get the shaft!
Dollar tree is the worse place I have ever worked in my life!
No wonder dollar tree can’t keep people I. Their stores to work!
I myself am looking for another job already and I’ve only been at dollar tree for 2 weeks now, and I’ve been suspended because I’m human!
I know most of the people in this piece of sh*t store I work in, even the managers are other people are looking for other jobs!
I suggest to everyone NOT TO WORK OR SHOP AT THIS XXXX LIKE BULLSH*T COMPANYS STORES! I know I will be spreading the word about my experience and how I was treated by the jerk district manager and company!
This company doesn’t or will ever have the backs of their employees!
A soon to be ex employee!
And I’m not the only one that will be quiting
No wonder there were so many new people at this store, now I know the reason why,
Because dollar tree SUCKS to work for! They don’t have their employees backs and we are treated like we are a piece of sh*t! FU Dollar Tree!!!!!!!!!!!!!!
Dollartree @ 3360 34th Downing street Denver Co. The employee’s need training on Customer service. They argue with the customer, threatened the customer bash the customer, and once out of the store with the other customer’s. It was no professionalism at all. One of the employee stated.; this store will be closing because of customer like this young lady. Despite the customer, this employees is representing the company of dollar tree, just completely rude.The employee said this young lady could not come back to this store. What happen to patients, understand the fact that this is your job you choose to work at dollar tree, and you have to enter act with all types of customet daily. I respect most of the employee’s I have come in contact at other stores. This store had boxes every where in the middle if the ally’s, no organisation, didn’t know who was the employee, they all had different shirts on. The way they talk to the customer is ridiculous. Unfortunately, I didn’t get any names. No, I will not be going back to that store again!
I purchased almost $100 in items on 7/17/2016 which was the Friends and Family Event. After everything was rung up, I gave the coupon to the cashier. She asked the “manager” how to do it. The “manager’s” response was — “WE AREN’T DOING THAT TODAY!” I asked what she meant. She said her General Manager (whom I later found out was named Justin or Dustin) told her personally they were not honoring the coupon on that day. I bought this many items only because of the 10% I should have received.
After we went to our car, I went back into the store and went up to the “acting manager” and asked her why they couldn’t just follow the instructions on the coupon. She just said the same thing, her GM had told her personally before he left that they were not honoring the discount!!
I called to speak with the GM the following day. He was not very pleasant and just kept saying it should have automatically taken 10% unless there was a glitch in the system — he said he was sure there had been system-wide issues that day. However, I even told him we went to 2 other Dollar Tree Stores and had no problem getting the 10% off when the cashiers followed the instructions on the coupon. I told him he owed me money as a refund for the 10%. He said he couldn’t give me a refund. He took my number and said he’d call me after he talked to headquarters — I have never heard anything back from him.
I AM DUE $9.30 PLUS TAX ON THAT AMOUNT
Let’s see what I want to bring to the Dollar Tree Corporate, I would like to see that all employees get fair treatment for more hours to respect from the store managers. I have a relative that works for you and is barely making it with the hours giving, why not give more hours. A store that gives seventeen hours or less to a worker is shameful they can not make it with the hours without help from someone. I have given assistance more times than I can count to my relative due to not enough income to pay for gas to make it to work, medicine and even food. Why are you allowing this to happen? I feel for the workers who do not have any other income. I would like to see that the workers get fair treatment and the corporation should intervene on their behave. I know that this is just a small town low income business but why don’t you treat all your employees the same, more hours and good attitude better business. I pray no workers lose their job due to my comments, I’m just a concern person for the workers of the store of Leesville, La..
I didn’t get my last check. I called all the numbers and now email…
Very disappointed that Dollar Tree store I went to in Otay Lakes Rd. Chula Vista, CA charged me $1.00 for cash back. No disclaimer, nothing! This is the first time I’ve been charged for cash back. I’ve done cash back at other stores like Walmart, 7-11, COSTCO, etc. but no fee charged. If you insist on charging customers for cash back, put in a note in your cashier areas or in the debit or credit card machine that there will be a $1.00 charge. People just assume that there is no fee for cash back & then don’t look at their receipt after. There’s gotta be a better way to make a buck!
We went to The Dollar Tree in Jacksonville il today and it was so hot in there .The air conditioning is broke we shop there alot and I’m not going back in there until the air conditioning is fixed I feel so sorry for your employees they were so hot and yet they were very polite and helpful. I feel that if this problem with the air conditioning is not fixed you will definitely loose business as it is just miserable in this store so I really hope that it gets taken care of . And I would also like to complete Angie she is super always has a smile on her face and so pleasant and I really don’t know how they do it as hot as it is in the store thank you .
Hello Yvonne! I’m Josh and I’m a cashier at a Dollar Tree all the way in Kansas. I’m curious now that I’ve seen your comment and here’s why. Our AC has not been working properly since the summer began! We set it as low as it will go and nothing happens, any time I ask when it’s getting fixed I get “next week” I’ve been hearing that for 3 months. I love DT but if they can’t respect us then I think it’s time they lost our respect
I had coupons to use at the store in Pahrump Nevada, but they would not accept them, as they said they only accept Manufacturers Coupons. Well on top of the coupon it said Manufacturers Coupon. They said it was printed off the computer, & they don’t get money back for those coupons. They also said that the Corporate Office said they were not to take computer coupons. Everyone else takes them, What is wrong with DOLLAR TYREE?
two times now ive bought just a few things an over 60 dollars was charged to my debit card this is criminal
I do business at two of your stores in Huntsville,al.the store on south parkway has been so so uncomfortable as of a few days due to no air conditioning.it,is warmer in store than outside temperature of 93 degree.almost unbearable.i supposedly spoke to a,district mgr.that was there,and said he was unaware of no a/c.please tell whoever runs that part of the operation to have a/c as soon as possible.U know you are losing business due to someone neglecting this situation.thanks for letting me mention this to you.I like your store,but some a/c would be a big help
People WE have the buying power Boycott them until their service is better. I was told by a MANAGER that they won’t take a manufacturer COUPON… done done nope you won’t get my money. I HAVE 250 PEOPLE who have pledged to shop at our other stores who treat their customers better. We work hard for our money and when I DECIDE TO SHOP AND GIVE MY MONEY TO YOU I want to be treated with respect. Customer service might be going down hill but I won’t shop with them.
Yesterday I went to my local dollar tree to buy some art supplies for my kids and the girl I was babysitting. I had barely walked into the store and the kids picked up a solar panel fish tank toy. It had a fish on a string so the girl I babysit (who is autistic and 4 years old) and my little girl (3 years old) were shaking the toy to watch the fish move around. The store employee ( Willo) rudely yelled from a distance “stop shaking those” the girls dropped the toys frightened by her tone. I went to the manager to address the issue and said ” there was nothing he could do because she had to help the customers. My fiancé tried to talk to the manager and he was told that he was overeating and that he needed to not raise his voice. Why is it OK for an employee to yell at children but not OK for us to be upset by it?
Typically, I visit the $-Tree in Santa Paula, California several times a month — often two to three times a week. Consequently, the hardworking employees — each seeming to be friendly and thoughtful — there and I for the most part know one another by face and by character. Recently, a bald-headed man in charge – apparently a new manager to the store (Chris?) – declined to accept a $100.00 bill, money which came directly from the bank and thus was a bill that undoubtedly had been screened carefully before being given to me. The store manager stated that he couldn’t say the bill was counterfeit, but that it just didn’t meet their requirements: what requirements does Dollar Tree have other than a bill not being counterfeit? That manager’s inspection appeared to be mere passing of the bill between him and the cashier, a quick glance at the bill as it was turned to the side, and a slight tearing of the bill’s edge. The cashier seemed to be almost as surprised as I was at the comment made by that apparently new-to-the-store manager, whereas the cashier lifted up his cash tray to put the bill under it before he realized that the store manager was serious about not accepting said bill. Although I realize that safety protocol must be followed, I couldn’t help but wonder if this was some sort of scam: no apparent mechanism – pen, machine, etc. — was used to check the bill’s authenticity, and the manager seemed to only slightly look at said bill before briefly turning away from me with bill in hand. Was the store manager merely low on change, and thus used “the bill is unacceptable” comment by which to decline said purchases, thus not having to make change for a once loyal client? Is Dollar Tree becoming a store in Santa Paula, California which will be losing more business to other nearby cities? Whatever the reason, I hesitate to return to that store again, and I am letting as many people as possible know what I experienced on that disappointing visit to the Santa Paula, California Dollar Tree – a store that once was one of my favorites.
I recently visited your Dollar Tree location in Marietta, GA on Cobb Pkwy. My cashier, Felicia, told several customers prior to me that she did not have any pennies and could not give them their change. These customers were forced to leave without their change. My total came to four dollars and 24 cents. I gave her four dollars and 25 cents. She stated she did not have any pennies and could not give me my change. So I gave her four dollars and twenty cents and offered to bring her some pennies from my car. She gave me a very aggressive statement of “Oh, No”. I explained to her that while she was perfectly willing to steal my money, I’m offering to bring her change back. She said,”No you can’t do that”. As I turned to leave she made a comment and had a laugh at my expense with the customer behind me. I left my bags and returned with the pennies. I threw my pennies down on the counter and grabbed my bag so as to leave as quickly as possible. I found it very embarrassing to be made the butt of her jokes with the customer behind me because I needed my change. Upon leaving, I called the store and asked to speak to the manager. She stated I AM A MANAGER. I asked for THE manager of the store again. She then state, “She’s not here”. I asked for the managers name and when she would return. She stated she’d be in tomorrow and her name was Cassandra. I asked for my cashier’s name. She asked if I was the lady with the pennies. I said, “I AM”. She said, “Well my name is Felicia and it’s all on camera.” I feel it is very unfair to customers to take their money and then tell them they can’t have their change. It is not the customers fault the management staff failed to leave adequate change in the store and/or failed to staff the store well enough that one staff member can leave to get change before stealing from customers becomes necessary. It is even worse when a customer states they don’t have the ability to allow you to take extra money from them and the cashier makes jokes within earshot to the following customer about your financial situation. I would like a return call from management and an apology for the terrible customer service I received today.
It has been a 100 degrees in the lufkin, Texas store for several days. No one should work or shop in those conditions. Surely they could have shut that store down until tey fix the air.
It was the same in the Auburn Maine. It was so hot in the store, I had to leave. Don’t have that problem at the Family Dollar store.
I’ve been a dollar tree customer for a long time and of all the stores I’ve been to, the Lawndale one was the worst, in customer service and empty shelves, with boxes all over. I see a lot of improvements with the new Assistant manager Jimmy Gonzalez working so hard training new hires to put the store in order, but then the new store manager does not help. She’s discriminating against sizes, races and colors…with all the problems we are facing in America against races, she has to be that and she’s one of them. She has to go, she’s bad influence to her Co-workers. The dollar tree depth should let her go, she’s putting the store and employees to shame and she’s mexican….really? I asked around and she’s not a likeable person. I don’t know how she becomes a store manager. I don’t want to go to that store no more while she’s there. Disappointed customer Redondo Beach resident.
Yes may landers I went into the dollar tree located 7635 granby st Norfolk va and the store manager chuck followed me around to every aisle I went in as if I was to steal I have spent hundreds of dollars in dollar tree and don’t appreciate being treated like a criminal due to my skin color f— dollar tree
I recently visited Store #4297 at 2241 Charleston Hwy Cayce, SC on Sunday June 12th 2016… As I patronize this location several times a week. Over these past few weeks, it has been very noticeable that the Air Conditioning in the building is not working. In addition, several products are melted and not saleable.
As one that works in a corporate office for a large retailer myself, I know if there is an issue with systems as such as the Air Conditioning, this can become a health issue as well as end up being a life and death situation for patrons and even associates of the store.
I have inquired to store associates as to when is the air is going to get repaired. They indicated that Corporate has been notified, and the repair technician has received payment for the services to repair the Air Conditioning, but due to a part being ordered, they are unable to make the necessary repairs immediately to rectify the situation.
This is horrible…. this is not how a corporation should treat their patrons and especially the associates that endure the heat of South Carolina in excess of 95 degrees with humidity levels in excess of 100 degrees. I hope the Corporate Level of Dollar Tree is aware this is a major health issue, if not a tremendous liability on their part if someone should become ill or even worse. I will make sure to express my concerns to South Carolina local government officials immediately. I think the Labor Board would have a field day with Dollar Tree Corporate Office until this situation is rectified.
I will make sure I do not patronize Dollar Tree until this situation is taken care of.
June 13, 2016
There is an ongoing issue at the 5666 E kings Canyon, Fresno CA 93727 location. The manager of the business has been notified numerous times and I have also notified corporate office previously. The issue is not being addressed.
The trash bin is located behind the store and is not secure. Trash from the business far exceeds the trash bin and trash is piled by the bin but the waste company is only authorized to pick up bin. Trash is scattered throughout parking lot.
Homeless routinely go through trash and scatter throughout the parking lot. Other businesses in the location have secured their bins by building enclosures or keeping them inside so blight, looting and violence does not occur in their area. Dollar tree has not. Yesterday, June 12th, I was driving through and several homeless were fighting over the trash. Violence occurred. I stayed there to control the violence until law enforcement showed. This occurs multiple times a day. A lot of wasted time and cost is being expended by our law enforcement to try to control the situation. I spoke with one of the employees and they said they have notified corporate office multiple times and nothing has been resolved. It is your responsibility to ensure your stores offer a safe clean environment and are a welcome to the community.
I have notified the City of Fresno Blight dept of the issue and also contacted the city council member. I suggest corporate office take an active interest in this matter and resolve it immediately. thank you.
The new manager at the Store at University Blvd West, and St Augustine Rd, was allowing a Homeless Woman to stay in the store with her “Stuff”. on 6/12/2016. I called another store to let that Manager know what was going on. Gave the Manager Brian, 2 numbers of Outreach Homeless Shelters . I called the Police on this woman twice. I just left a message with the Corporate Message Center. The store is a mess, the Company needs to pay employees a decent wage, instead of opening up all those store.
Don’t sell the Kitty Litter Scoop – I took mine back, the handle broke- and told the manager, the girl at the register didn’t want to take it back, the tag wasn’t on it – had receipt. Don’t sell this Crappy item. Show the Manufacturer in China how bad the product is Kitty Litter Scoop. Need to pay employees a decent wage- like Walmart does. One employee at register. Will go to another store to shop.
I recentally proud the small glass flower table for my patio – this morning it broke into pieces all by it self.Is there anything you can do to help. I am 78 and on limited income???
My correct email address is pavanfleet at gmail.com
Attention: Bob Sasser (CEO), Gary Philibin (COO & President), Dionne (District MGR)
Store: #676 – 6788 W. Greenfield Ave – West Allis, WI 53214
Store phone: 414.259.9085
Incident: Sunday, June 6, 2016 (6-6-16) 2p.m.
REVISION complaint: Paragraph three added as well as ‘clicked on’ response requested.
This was my first time in the West Allis store. (Sunday, 6-6-16) I’m a repeat customer for many years (East Capitol Drive – Milwaukee) and a few years newly built (Mayfair Road-Wauwatosa & County Line Rd-Germantown). I buy weekly averaging ($15) & yearly ($600+). Throughout the years, Dollar Tree customer service had been highly satisfactory. I’m a senior citizen, sixty-five years old. Also, I live in the north shore Milwaukee area, Mequon, WI 53092.
West Allis store product aisle setup differently that other Dollar Tree stores that I’ve shopped. Only one cashier, male, with at least six customers. I tried to locate items with some success. Returned to the front of store asked the male cashier for stationery / children stickers. I searched aisles including the aisle he provided however unsuccessful. Finally, Ms. Charlotte opened another register. I waited in her line then asked for the above mentioned item. Ms. Charlotte questioned item name & replied aisle six but wait for her. I said “that’s okay, I’ll get it”. She became aggressive (bully mentality) “I said to wait, I’ll show you-calm down…” At that point, I noticed her negative tone of voice, facial expression, & body language _ had escalated. I decided not to buy the additional item & only purchase the five items. I asked to be checkout. Ms. Charlotte denied my request. Told me to wait in the other long line. Another cashier approached, Melissa, said she would check me out. Ms. Charlotte refused to allow Melissa to get me checked out. Customers were watching the horrible treatment. (one of the customers said you can get to the front of our line.)
PLEASE NOTE: I wanted to checkout buying something to get a receipt with pertinent information to contact corporate. As a result the receipt wasn’t legible due to insufficient ink in the register.
In addition, I talked with Chris, assistant store manager, at the South 27th Street location. He was helpful in providing info, i.e., store number, phone number, district manager, etc. Also, Chris sent an email alerted Dionne, district manager, of the aforementioned situation.
I was dismayed & appalled by the unprofessional behavior of Charlotte, assistant manager. (her last name not provided) Disbelief that Ms.Charlotte is in a supervisory position and/or interacting with people: exhibiting zero customer service value in the presence of customers and coworkers!
Some of Ms. Charlotte’s extreme negative behavior & attitude are as follows:
_ THREATENED ME twice: (1 – 1st) Said she would walk away & not help me;
& SHE DID.
Refusal to allow Melissa (great associate) who appeared reluctant
& afraid of Ms. Charlotte. (2 – 2nd) Alleged she had store manager on the
cordless phone. I had been in the store too long & I must leave. I
asked to speak with the store manager & Ms. Charlotte denied my
request. She said If I didn’t leave the store immediately she would
CALL THE POLICE. Two acquaintances who were checking
out watched Ms. Charlotte talked to me disrespectfully and rudely.
_ Unprofessional / Rude / Loud
_ Condescending / Blatant disregard for customer satisfaction.
_ Interpersonal skills (none exhibited)
_ Arrogant / sarcastic: Continued loud smirk / laughing in my face negatively remarked
about my situation; moving walking back & forth from her office.
_ Deceitful / Untruthful: Called me a liar in the presence of customers & coworkers.
_ Immaturity
Please handle the above mentioned situation. I would like to hear back from corporate regarding this matter. Ms. Charlotte actions were incomprehensible.
Sincerely,
Marian E. Jones
Mequon, WI 53092-5041
262.241.XXXXX (home)
mbevjj at gmail.com
414.530.XXXXX (cell)
I’m a regular at dollar tree that is located in East Vista way, in Vista California. Even though there is a 99 cent store near me I like going to dollar tree. But after today May 31 2016, I and my two sons 4 and 14 year old went to dollar tree 1611 store that is located at South Melrose Dr. In Vista California. My 14 year old son was follow by a employee and ask if he was stealing. When I ask if she saw my son take something she said no that it was her job to make sure kids where not stealing. I ask her then why was my son the only one been check he didn’t even had any sweater or backpack . yes there where other young kids there but my son was the only one been check . when I ask her questions she was answering very rude . I ask to speak with her manager. She answer “I’m the manager so what”. I ask to speak to her manager and behind me there he was he didn’t had a badge with him he was behind me the whole time did not said anything and the only thing he said was we have to check your kind…. I told him what he ment by that was it because we off our race . I ask for his name and his employee.. He refuse. Like I said he did not had a name. I don’t appreciate what that store did. Hopefully make changes I work for your store years ago and in fact I have a relative that has been working for one off your stores since it has been open.
I was recently in the Dollar Tree #6021 at 3325 Alamo Ave., Cincinnati, OH 45209. I was on a schedule as I had a bus to catch. They only had 1 lane open, and the lady in front of all of us had a $150 order that had to be rung up. The poor cashier was working as fast she could. I was right behind the woman with all the merchandise, and there was a long line behind me. I heard the manager in his/her office, which has 2 way mirrors, so they could see that there was somewhat of a situation at checkout. I also saw another associate in the store who was stocking shelves. Neither one ever stepped up to help out and didn’t really seem to care that they were inconveniencing a lot of customers. The cashier kept apologizing over and over again, and we kept telling her that it wasn’t her fault and that we knew she was doing her best. After I left the store and was on my way home, I called the store back to get the number of the corporate office to complain. The manager told the associate that answered the phone that “she didn’t know the number”. Boy, I’ll tell you, that’s REAL customer service coming from the manager of a fairly new Dollar Tree store that’s getting to be VERY busy. Someone needs to rethink who they have managing store #6021.
I recvd notice that my order is ready for pickup on Tuesday 5/24/16 … I go to the dollar tree location on Manthey road Stockton, Ca . When I arrived there were dozens of costumers upset coming and going … As I arrived there was a sign on the door “CLOSED DUE TO CLEANING ” does not say how long or when to return or anything … There was a male worker that yelled through the store “come back Friday!!!” MY ORDER IS ON HOLD TIL MAY 31st !!!! I have tried to call that same location where I need to pick my order up and the phone (209) 234-1068!!! has been absolutely BUSY ALL DAY !!! …. This was my first and last time ordering anything from dollar tree… Calling corporate office and can’t even talk to a human being instead of a automated system… What kind of customer service is this ???!!
I have just had probably the most rude and ridiculous customer experience I’ve ever had in my life. I have tried three separate times to call numbers that are posted and I all I get is a recorded message and press one blah blah blah. I would like to speak to a human being regarding this matter. Is there anyway that you can give me a number whe re I can talk to a person??? I was treated extremely rudely actually yelled at by this little girl and when I asked her name and try to see if she covered her name tag so I wouldn’t see it, but I know it began with an A. And then she yelled at the top of her lungs at the at her manager and she treated me just as rude except she didn’t yell. Never in my life have I seen such ridiculous and rude treatment of a customer let alone experience it. I have worked in customer relations and customer service for over 30 years and would never dream of attempting to act that way towards a patient, a custom or anyone. This little girls should not work in customer service! I have been a customer of the store since it opened and I will no longer step foot in there I don’t care if I have to pay $20 for something instead of $1. I would have fired this girl on the spot! And when I asked the manager if she was going to allow the girl to treat and talk to me that way that way all I got was a mean look and my change shoved at me.
Dollar Tree located in Fort Worth, TX located on Lancaster Ave. was not opened until 9am. The store clearly states that Dollar Tree opens at 8am. The store employees were standing outside with me waiting for someone with keys to open their location so they could work. While talking with Dollar Tree store employees that were waiting outside they began stating that they currently did not have a store manager but the young lady that was coming to open the store was scheduled to be there but must have had a late party night. They also told me that she was next in line for management position. The comment that young lady made when she arrived was that Dollar Tree doesn’t open until 9am then we pointed to sign and said no it opens at 8am. Then the store employees all said no it opens at 8am. She then stated that she didn’t give a damn because someone had barely placed that sign on door because dollar tree had always opened at 9am on Sundays. The store is in need of a manager and I hope it is not her. That store is a total wreck and there is nothing stocked in store, boxes everywhere. Where is regional manager ??? Her voicemail is not even setup. SMH.. Corporate needs to make a visit to their stores and see what is happening. This is very sad!
Have shopped at the dollar tree for years its convenient and you cant beat the price. Unfortunately at the location on 2040 forest avenue in staten island 10303 theres a rude aggressive employee by the name of Dee she not only rude to customers for no reason have also witnessed her being rude to a african american employee on one occasion.The dollar tree should not employ people that are rude aggressive and have no customer service skills.
I tried to call customer service and support to make a complaint against a store.
I would like to have the correct number please or a District Or Regional Manager call me back
512-412-XXXXX
Excellent ideas , I was fascinated by the insight – Does someone know if my assistant could obtain a template IRS W-2 example to use ?
I went into the store in Frisco, Preston Center, to pick up my order today. The manager, Brian, came back with a small box and told me that he didn’t see my order and didn’t think that was the box and went into the office. I looked in the box and it was not my order. When he walked back out he said he needed to go back to the back of the store because he didn’t think that was my order. I responded that yes those were not certificate frames. Brian then jumped all over me, was incredibly rude and out of line with his response! He told me my names was on the box and that he was very aware that the box did not contain frames but he wanted me to see the box that had my name on it and that is why he brought it to the front. The young cashier stopped what she was going and just stared at him because he was so rude. After he want back to the back she asked me if I was ok and I said no, I was not that he was rude and all she could do was look at me and say she was sorry.
If this is going to be the norm in this store and if it is acceptable for Brian to treat customers so poorly, I can assure you this will be my last visit to this store. If I had talked to anyone the way he spoke to me, I would expect to be walked out the door with my belongings. There is never an excuse to be rude to people and in my line of work, the customer is the most important part of my job, after all, isn’t that why we have jobs?
I am wondering if you all receive a lot of complaints and that is the reason there is not an email address available to the customer? I have searched and searched the website and cannot find one place to issue a formal complaint. I will be searching for the email addresses of the following people to issue a formal complaint about Brian and his deplorable behavior today.
Bob Sasser
Chief Executive Officer
Kevin S. Wampler
Chief Financial Officer
Gary M. Philbin
President and Chief Operating Officer, Family Dollar
Michael A. Witynski
Chief Operating Officer, Dollar Tree
David A. Jacobs
Chief Strategy Officer
Joshua R. Jewett
Chief Information Officer
Mike Matacunas
Chief Administrative Officer
Gary Maxwell
Chief Supply Chain Officer
William A. Old, Jr.
Chief Legal Officer and Corporate Secretary
Robert H. Rudman
Chief Merchandising Officer
Theresa
The Dollar Tree in East Windsor New Jersey on Rt. 130 is unshopable. There are at least a hundred boxes in each aisle it has been that way for months. I went in to get a gift bag for a baby shower. There was not one to be found. Everything is in boxes. They need to close the store for a few days and just unpack. But for the near future I will stay out of there. They are also blaming corporate for all of the problems.
Northland Beltline Taxpayers Association
Phone: 716-203-1605
Web address; northlandbeltline.weebly.com
E-mail: nbta587 at gmail.com
Dollar Tree, Inc.
500 Volvo Pkwy
Chesapeake, VA 23320
Family Dollar Offices
Post Office Box 1017
Charlotte, North Carolina 28201-1017
Dear Family Dollar, April 26, 2016
My name is Mr. Thomas I am the public relations director for the northland beltline taxpayers association, (NBTA). Myself along with the taxpayers of the northland beltline have decided it is time to reach family dollar corporate with respect to how one of your stores located at 738 E Delavan Ave, Buffalo, NY 14215 is maintained.
On Thursday April 21, 2016 about 11 a.m. I met with the manager on duty who identified himself only as Steve, I told him who I was and that (NBTA) wanted to talk with him shake his hand and was interested in working together having the property cleaned up and free from the garbage and debris that was over flowing from the dumpsters, the trash that was not even in the dumpsters, the containers used to bring merchandise into the store laying about by the dumpsters. The dead trees on the property uprooted laying on their sides left in place, trash strewn about the property and the overall unclean condition of that corner property.
I have included for your inspection some photos that show the condition of all four corners of that intersection and how the Sunoco gas station the McDonalds and the rite-aid drugstore all maintain their properties, with the exception of the family dollar.
When talking with the store manager today, Steve he began to tell me of challenges he says he faces keeping up with the property, at that time we decided to send this letter off to you all at corporate as we felt our pleas may fall on deaf ears in that, the other three businesses face similar challenges in customer traffic but have been able to keep up with the demands that come with running a business.
Far more people come in and out of the McDonalds directly across the street as well as linger and eat their breakfast lunch and dinner each and every day, yet they along with the very popular gas station / deli store are able to maintain their corner in the universe.
We would ask that you assist us in our efforts to maintain this corner keep it clean, maintained and a good neighbor.
Thank you in advance for your attention in this matter,
Mr. Thomas , Northland Beltline Taxpayers Association
CC
Mayor’s Call and Resolution Center
Program Coordinator – Robert Kreutinger (rkreutinger at city-buffalo.com)
Phone – (716) 851-4890
Address – 218 City Hall, Buffalo, New York 14202
Ulysees O. Wingo, Sr. – Masten District Common Council Member
1414 City Hall, Buffalo NY 14202
Phone: 716-851-5145
Fax: 716-851-5443
Email: uwingo at city-buffalo.com
I have several Dollar Trees in my area that are well kept and stocked January 2015 a new one opened in Woodland PA closer to where I live, this one is a mess, when it first opened it was beautiful, in less than 6 months it looks like a war zone. Can anything be done about the manager? I would love to have one in this area.
I’m trying to reach hr concerning my w2 please call me at 254 334 XXXXX
Dollar tree store 346 in Memphis is so nasty u can’t even shop in the store. It was rough through Christmas which is understandable but this is now April has gotten no better. what in the world is going on. It used to be such a good store it is so bad I don’t want to shop there any more . It is so empty and dirty dollar tree really needs to step back up and clean these store up and it’s all the stores in Memphis. Just nadty
The manager tom in west long branch NJ should be fired he spends all day smoking outside makes you clock out to go use the bathroom makes you punch out and work off the clock he says if you don’t do what he says he will make sure you get no hours It’s a shame this company keeps people like this he thinks because he is best friends with his district Manger Wendy that he can do whatever he wants this is in acceptable I will be going to the better business Bureau this guy is not a team player
I had to quit my job it was so horrible. It was like hell.
In orangeburg sc there’s some dumb people working there I just heard that 3 people working the register is letting counterfeit money to be used about $500.00 dollars worth. This sounds like an inside job to me and it’s sad to know that people working there can’t tell real money from counterfeit!!!!!!!!
I have a major complaint about the Dollar Tree located in Boiling Springs, South Carolina. As of late have been into the store and there is only normally one person working, most often the management alone. First, this is very unsafe to have one person in a retail store alone, secondly, the wait times are far too long for customers, actually, the line was lined up to the back of the store and I witnessed six to eight customers ahead of me, leave their merchandise and walk out because of the wait, not to mention the ones who came to the door to enter and saw this long line and left without coming into the store to purchase. The response received for being alone in the store was DM would not allocate man power hours to have others work. Recently, I went back into the store (just today) and once again one person on a Sunday afternoon was working (not a manager this time) and there was nothing on the selves, but plenty of merchandise sitting in boxes overflowing the supply room, and on trollies sitting in isles….I suggest this situation be rectified or else you will continue with poor sales. You should give employees more hours to work, this will reduce the high turn over in employees I have seen in this store………
Me and another employee was working their as asstaint managers In Paris tn. The manager was lazy barely done anything. We’ve called distric manager and regional manager she stepped up on helping around the store a little. But lax of training by her and company itself. The other asstaint gave me her numbers to clock her out because she wasn’t able to come back after her meal break and we both got fired. They need a new management staff including the store manager who is very rude to everyone and need new training methods
Horrible customer service at the Granite City location. Could you PLEASE train staff on very general customer service! No greeting (and she was standing right there, but she was busy texting). No acknowledgement while I was putting items on belt (she was still texting and continued to do so 15 seconds after I was standing there, ready to check out). Piercings everywhere and she looked like she just got out of bed. She was complaining to another employee about how she didn’t like her job and even when giving me my change, never said one word to me.
Come on — really! Set some standards! You have competitors that are doing it right. Take some time to set standards and have your employees sign off on them. There are good people out there who want to work but you need to providing training and a good environment.
Sherry in the Harker Heights, TX location was the worst manager I have ever encountered. I was in line waiting to ask a question about the balloons when she looked at me then said to someone “I haven’t been on my break because people keep showing up”. She had a pissed off attitude as though the customers there who were bringing in money for your company were inconveniencing her, apparently, “well deserved break”. She finally turned me and asked me what I needed. Didnt greet me, no smile, nothing. She was completely put out by my presence. So, I told her that her break seemed more important than helping me and I walked out. Her response was “whatever”. WHATEVER! Are you kidding me???? I caled back to get the corporate number and she was a complete b**** to me. Put me on hold while I was still talking (because she had a line of people now waiting and she wanted to be a good manager and work….bs). She finally just hung up on me. I called back and someone else answered and I could her this idiot hollering in the back ground. What a pos. You guys judged poorly on this woman. She’s an embarrassment to your organization. I won’t ever go back to shop there and I will spread the word to others. She needs to be dealt with but you may wanna wait until her smoke break is over.
I am writing about a store in jessup md 7351 assateaque rd . i visit this store regularly. I love the store. Im in there maybe five times a week. I went into the store on jan 20 in the morning and there was a box on the floor by the freezer section. There are boxes all over the store because the dont have anyone to put their shipment away. So you have to try and push your cart through these boxes
Any how this box that was on the floor had food in it icecream,hotdogs,cookie dough and biscuits. Well i didnt say anything. Well i happened to go back into the same store around 6:30 or 7. Started walking back to the freezer section and there wss this really bad smell. And i happened to look over and here was this same box lying on the floor that i had happened to see in the morning. But by now everthing had melted in the box
Thats what was smelling. So when i got to the check out line. Of course only one line with several other customers in front of me. The finally opened another lane
Which was the manager of this store. I let him know that i had been there this morning and noticed the box and that there wss a bad smell by the freezer section and told him about the box. And he said he would get it and hadnt been back there. I dont see how he didn’t smell it or seen it because it was onabout five steps from the back door. Any way as i. But my items on the belt to pay. I had single icecreams (drumsticks). Ten in total he packaged them. Thing is the didnt have any dollar tree plastic bags. At any of the registers. They were using trash bags big ones. He then put my icecream in the bottom of the big trash bag and then put canned goods inside of it on top of the icecream and i didnt have a little order
I spent sixtyfive dollars in there. I ended up having four big trash bags full of my items. I hate to complain but this is ridiculous. How can u not have any bags. I love the store. And have been to several different other stores
But this one is the worse. They need some corporate help bad. Thanks Allison Beach
I want to know why I didn’t get compensated for minimum wage going up. I have worked for dollar tree for over 5 years. I was making 70 cents over minimum wage then it goes up and that’s all I’m making I have got nothing but the run around. I want compensated. I am making what somebody they hire tomorrow will make and I have been there over 5 years. That’s not right. You treat your long term employees like crap yall need to take a long look at your selves. Make money hand over fist and pay your employees squat. I need this addressed. There’s no reason for this.
On 12/20/16
I went into the Dollar tree In Syracuse Utah and as I entered the cashier said to me rudely we close in ten minute and it was 8:45 yet this store is normally open till 10:00 when went in and got the couple of thing we needed we went to the front to pay for our things when standing in line the another employee i think was a manager went to the doors and locked them and held them open for customers to leave. A customer came to the door and the employee said we are closed and made a nasty remark to the customer cant you read the sign you will have to come back later another time, I was dumbfounded as to what was said to this customer, I then noticed the note on the door and i asked the cashier how long are you going to close at 9:00 she then told me at least the rest of the month but the ( This sign has been on the door that has been there for two to three weeks it reads we will be closed the rest of the week at 900 ). If your store is going to close early for the rest of month then change your sign and let us know, stop leading your customers on, further more HOW DARE YOUR EMPLOYEES BE SO RUDE AND THEN WHEN WE GO TO THE MANAGER NOTHING IS DONE AND ESPECIALLY WHEN IT IS THE MANAGERS THEMSELVES, Sense when is this ok to treat your customers who keep your store going this way? This is not the first time this has happened in this store not only to other customers but also to my family, I would rather go to the Layton store than shop at this store anymore due to the rudeness and how the employees feel like they are privileged to treat the customers this way.
How much longer is this kind of service going to go on in this store and how much longer is your customers going to be treated this way? I hope this matter is taken serious and not brushed under the rug like it has in the past.
I was in a store in 4784 Cherry NJ on Jan 16th where they had one register open and a very long line. They eventually closed down this one line and opened up 2 more, but the problem was the people in the back of the original line cut in front of those who were next to be waited on. One customer became frustrated and shouted this is bullsh*t. The woman who was at the newly opened line demanded to know who said bullsh*t in her store. Then when someone spoke up she told that person to get in the back of the line or else she would not ring him up because she “don’t need his bullsh*t in her store.” I and a bunch of other customers were shocked that an employee would be so unprofessional. I hope someone from corporate see this and fires this woman. I for one will never shop there again.
As much as I like Dollar Tree for its money savings and many name brand items. There’s one thing I truly disagree. Their couponing policy. You can only use 4 coupons per day.
Sadly in my city there are 3 stores. 2 that are somewhat coupon friendly, but the distance for me is far. The one closer, the one and only manger from opening time to closing sucks! He takes coupons…but to purchase the item, it has to be what the “PICTURE” on the coupon has. Not the wording on the coupon. Makes no sense, right? I know people have complained to corporate, but nothing has been done about it.
Well, i think it’s time for a change. I’m willing to call our local news to see what they have to say. Aside for them making us and fellow couponers feel belittled, or as we were stealing $1.00 items. It’s embarrassing.
In April 2015 my son suffered a brain hemorrhage and required brain surgery. This resulted in the loss of use on the left side of his body at seven years old. He requires therapy twice a week and for me to walk him in to and out of the school building during passing times due to a trip and fall risk. This is a written statement from his medical doctor and also in his 504 plan at school. This is the reason for my “availability ” Instead of helping a fellow 2.5 year employee whose availability could be accommodated at another store your mangers refuse. I’m being discriminated against causing loss of wages and employment in an already stressful situation. I want to thank you for your kindness and compassion for kicking myself and my family while we are down. Store #5255 in Kent Washington has some serious manager issues starting with Robin and ending with Sandra. Myself or my family members will no longer support dollar tree nor will most of our friends.
Sincerely,
Melissa Jolivet
THE STORE WASNT BUSY AT ALL WHEN I ENTERED THE STORE IN LINDENHURST STORE#6147. THEN WHEN CHECKING OUT THE GUY ON THE 1ST REG. BY THE DOOR SAID HE WAS CLOSING HE WAS LEAVING AT 63O ASKING ME THE TIME I ANSWERED I DONT HAVE THE TIME….I SAID IT WAS FINE YOU ARE GOING HOME. THEN WENT TO THE MANAGERS DOOR WITH THE 2 WAY MIRROR AND I KNOCKED ON THE DOOR BUT THE CASHIER THAT WAS LEAVING HAD ALREADY BEEN BEHIND THE DOOR TELLING THE MANAGER THAT I WAS ASKING FOR SOMEONE ELSE TO OPEN UP, WHY SHOULD THE WOMAN THAT WAS ALREADY WORKING WITH NOW A LONG LINE WORK HARDER. WHEN THEY CAN OPEN ANOTHER REGISTER. THE MANAGER (JESS) WAS ABLE TO OPEN A REGISTER WHEN THERE IS NO OTHER WORKER .NOTHING WRONG WITH THAT AT ALL BUT SHE LET ME STAND THERE NOT EVEN OPENING THE DOOR TO TALK TO ME THEN SHE OPENED THE DOOR AND SAID IM PUTTING THE GUY BACK ON THE REGISTER. THEN HE SAID NEXT ON LINE WHEN THIS WOMAN JUMPED IN FRONT OF ME TO CHECK OUT SO THEN I GOT NUTS AND TOLD HER TO GET IN BACK OF ME SHE REFUSED I SAID I WAS THE ONE TO HAVE THEM OPEN ANOTHER REGISTER, ANYWAYS IT WENT BACK AND FOURTH FOR A FEW. THEN THE GUY ON THE REGISTER SAID I OPENED JUST FOR YOU NASTY REMARK AND THEN COMBED HIS HAIR BEING SNOTTY AND I ASKED HIM IF HE LIKED HIS JOB AND HE GOT NASTY BACK WITH ME AGAIN. JESS TOLD HIM TO STOP. ALL OVER ME ASKING FOR JESS TO HAVE ANOTHER CASHIER OPEN UP. SHE WAS RUDE TO NOT EVEN TO OPEN THE DOOR TO SPEAK TO ME AT THAT POINT UNCALLED FOR. WHEN SHE DID COME OUT SHE WAS WEARING A HAT THAT YOU WEAR ON THE OUT SIDE VERY UNPROFESSIONAL. I WAS DISPLEASED BY HOW THE PEOPLE ARE IN THE STORE.WHEN I WORKED AS A CASHIER OF COURSE MANY MANY YRS AGO IF WERE TO EVER GOT OUT OF LINE WE WOULD BE FIRED AND DONE GONE, YOU NEED BETTER TEACHING SKILLS AS WELL AS TO HAVE YOUR MANAGERS HAVE THE PROPER DRESS FOR WORK NOT TO WEAR OUT SIDE CLOTHING IN THE STORE. THEY NEED TO BE PROFESSIONALS AND KNOW HOW TO SPEAK LIKE A PROFESSIONAL. VERY SAD TO HAVE GONE OUT TO DEAL WITH THIS I DONT LIKE GOING TO A STORE AND HAVE HAD AN ISSUE WITH UNPROFESSIONAL WORKERS, THE CASHIER THAT WAS ON THE REGISTER HIS NAME IS PATRICK, HE NEEDS TO KNOW HES A WORKER AND THE CUSTOMER IS ALWAYS RIGHT AND HE CANT BE A SMART MOUTH AND THINK ITS OK TO SPEAK TO CUSTOMERS IN THE WAY HE DID.
UNPLEASANT NIGHT. I CALLED THE MAIN OFFICE LEFT MY NUMBER HOPE TO HEAR BACK FROM ONE OF THE OFFICIALS ASAP TOMORROW.. I HAVE NEVER IN MY LIFE HAD TO HAVE THIS HAPPEN IM NOT HAPPY AND VERY DISPLEASED BY HOW THEY HANDLE YOUR STORE.
I was an employee at Dollar Tree. When i arrived to work that morning the third shift was still working. It was my second time opening the store so i didn’t know the proper procedures to pre pare the store for opening. All of the third shift employees were speaking Spanish except for one other employee. After 15 minutes of trying to get someones attention, he volunteered to assist me in clocking in. After 15 minutes of asking someone to help me i proceeded on a checklist of how to open the store. When the shift manager Wanda arrived, she was welcomed by the staff including myself but she never replied hello or good morning. She continued talking in Spanish to the other employees. She went into the makeshift office and sat there for 45 minutes until the store opened.
While i was filling balloons and listening to the girls speak to each other in Spanish I heard my name. It was Wanda asking me to go to my register. I answered ” I’m sorry, i didn’t understand what you were saying I do not speak Spanish”, she replies “Well that isn’t my fault”! As she is raising her arms in the air. she continues to say “its America and its called freedom of speech, baby!”
My shift schedule was to work 0800-1230. The store was terribly busy and at 1145 I was asked to take my 10 minute break. When i returned Jessica, the other shift manager, asked if i could stay 2 more hours. I did. At 1440, I told Jessica i had to leave. She said “Wait! do not clock out as clocking out. Clock out as a clocking out at shift meal!’ I reminded her i was leaving for the day. she said i had to clock out for a shift meal or she’ll get written up again. I said i was leaving. I’ve been here 7 hours with a 10 minute break, Wanda (shift manager who arrived 20 minutes after me) got her 30 minute break, I had to go. Jessica clocked me out at a shift meal break without my consent. I left the store and didn’t return.
On the following day i received a call from the store manager Sayed. Said asked me if i was going to return to work. I told him about the events that happened on the previous day and he said “Ok. Goodbye”, and hung up. This corporation is racist toward white America.
Dollar Tree obviously needs to hire or give the current employees more hours to
…two many boxes in the floor. These is dangerous …unpleasant place to shop. Many time employees are not at the register ring customers up, because they unpacking boxes in the isles. I’m thinking of calling the authorities …this seems like unsafe working and shopping conditions. Whatever happen to bring workers in before store opens to the public to unpack and stock. I’m very disappointed Dollar Tree is no longer a nice place to shop.
San Diego – Southern CA did not get them 2015 New Year Baby (WHY) ?
LA did – Northern CA they have on ebay etc for sale – not right – show it on Images Too!!my birthday 31st I am a year younger!!!
I LOVE YOUR SOLAR TOYS – would like to collect All! How do I do this???
Is there a catalog??? or have to go to store after store looking for them?
Please Help – sending letter to 500 Volvo PKWY also…
Really LOVE THEM – HOPE TO HEAR FROM THE GREAT DOLLAR TREE STORE….
I am ED Director for the City of Sapulpa, OK. We have one Dollar Tree and we desperately need another one. Please contact me by email or my cell at 918-694-XXXXX. We have an excellent location (9000 SF) on Historic Route 66.
Your manager “Danny” at your tomah Wisconsin store needs help!!! I was in there today about 1:30 ans had to wait in line with 16 other customers while only one register was open! Danny was slowly putting bags on a display rack in front of the non open registers talking to a young man I thought at the time must be a friend. We were in plan view, waiting to be checked out and I felt sure this employee would stop her conversation and help at the register. She did not! It took awhile but I finally got to the head of the line and told the cashier they needed more checkouts. She pointed to Danny and said feel free to speak to the manager. I must have expressed my dismay to loudly because both Danny and the young man took off like a shot to the back of the store! I tracked them down and expressed my disbelief and displeasure with her lack of assistance when she clearly could see many customers were inconvenienced. She told me she was on her lunch break and could not help. When I told her I was going to call and complain she said she wished I would. That they did not have enough staffing and could use more help. She needs some training! I was told latter that the young man she was chatting with so long was also an employee and that his name is Steve. Two employees in plain view, watching one employee working as fast as she could, while 16 customers stood in line.
perception and appearances are important! So is customer service. With the opening of your new store you have done something terribly wrong! The staff is not well trained, the store is always dis-shoveled, standing around is an art form, and it only shows you don’t get much for a dollar anymore. certainly not good service! I hope you can do something to help this store!
Mary Eagleson
Sounds more like
I doubt that anyone in corporate office is reading all the complaints in this social media. I have also complained about the only Dollar Tree store in my city but the rudeness continues. They must be making money otherwise the stores would be closed. It’s beginning to look like rudeness and incompetence is a tradition with Dollar Tree. What do you expect for a dollar? The hell with their employees, when I buy at Dollar Tree I make certain I am rude right back to them. The corporate officers are keeping with tradition.
Does dollar tree hire enough help? Merchandise sitting in isle with no one to put it on shelves. Ricuculous!!! How do expect people to comtinue to shop with you?
I was employed as a asst manager at the 1980 store in sebring,fl. I was placed on the non rehirable list because i quit dollartree DM not knowing the true reasons why i actually quit… Ever since ive left that store its been a big mess there are barely any items on the shelves and the manager there is not doing her job she lets the lines back up all the way down the food eisle meanwhile customers are asking for her to open another register and she completely ignored the customer so the disrespected customer dropped her items and left the store.. Im complaining because if there were more people like me who work hard at their duties at work i dont think i should be denied a job! I started of stocking shelves and in less than 3 months i was already a manager so dollar tree if u care about ur stores please see how some of ur employees are running ur stores and treating ur customers.
Complaint:
I was thrilled purchasing battery operated LED lights last year (639277217677) & bought your 10″ trees to go with. I sold the idea to my client for this year’s children’s craft party.
Tried to order on line, but no luck, so I hopped to DT stores to purchase 300 lights & trees throughout the month of Nov. (My actual spending in Dollar Tree stores in Nov was $1868.00)
By the end of Nov, we put the batteries in, there were a lot of lights that didn’t work at all! (in addition, this year’s lights have tiny screws to remove to insert the batteries/very time consuming.
I exchanged those lights for other product. Then I found I didn’t have all I needed….so I hopped around getting more lights…and returning more. I ended up purchasing 643 lights to get what I needed, exchanging & purchasing other craft products.
Another thing happened that was weird. We put batteries in, turned lights on to be sure they worked….but, then when we took them to the event, they wouldn’t light.
I’ve been through a lot with these lights. One more thing, I returned lights to one store, then 2 weeks later, bought the same ones again. So now I marked each one with a “don’t work” label.
Now that the events are over, I have 92-lights-that-don’t-work and 52 trees-to-go-with and would like a refund.
Store 5128 in Pleasanton CA is a joke. ONE CASHIER AND A LINE OF 10!! Store called by a customer in line and another girl–why wasn’t she checking people out–answers then leaves the phone OFF THE HOOK so she isn’t bothered!!!! Would not be surprised if merchandise is walking out the door.
Im referring to store 740 in Villa Park, Il. thx again
managers name is Camille Biggs store # 740 Villa Pk. IL.
I apologize. I was given wrong store number. The correct # is is 6666 Re: Camille Biggs Manager. I have called and left a message, please call me back, or e-mail me. This has got to be addressed. I consider this to be nothing less than abuse !
I was employed at dollar tree in Villa Park, Illinois, until this evening. I need to speak to someone regarding the abuse I endured by manager & another employee. My shifts were unbearable when manager worked same hours as myself ! Please get back in touch with me. I really liked my job, not to mention, I really need it, for I am a senior citizen, in need of extra income. I could no longer take the abuse. I was chastised 6 times in less than 20 minutes, and I wasn’t even on the clock. ex….I entered store, and told manager the dollar tree sign outside wasn’t on (it was dark out) she became very upset and said “I have nothing to do with that !! It’s controlled by Corporate” !!! She’s a nervous wreck all the time, another older woman working there, told me she drives her crazy telling her to do 5 things at once !! I didn’t respond, but I knew exactly what she was talking about. I have no problems when she is not there, I’m so nervous when shes there I make mistakes, ONLY WHEN SHES THERE !! The final straw was when she and another employee, (one that I don’t even know) talk to me like I’m an idiot !! I know the manager does that because she talks ill of other workers to me !! I want to work for Dollar Tree, I need a transfer, please help !! She is not manager material at all !! I know this sounds personal, it’s not, believe me, I just want to be treated with a little dignity. I almost forgot, I looked at my schedule, I was on from 5:00 to 10:30 today, then the next day I was scheduled was next Wednesday, (a whole week) but she says Im on call all the time. That doesn’t make sense because shes farming people out to other locations to give them hours, yet I get one day a week, and have to pray she calls me when its convienent for her ? I know a freeze play when I see it. I have always been respectful to her, I just don’t understand this. My number is 847 322 XXXXX please call me a.s.a.p. thank you, Sincerely, Mary Schlenker
I am writing about a SERIOUS misuse of team members and a badly handled store at the Northridge, CA Store #4989.
The employees are constantly quitting over how poorly managed the store is by manager Grant. This is happening because of several reasons:
1. He’ll set work hours for any employees left then change them randomly and VERY last minute. So a person may be on paper set to work from 9am-1pm, but then be told to come in at an earlier time, basically expecting them to not sleep. Or worst yet, which is now happening every single day, the employee is forced to work through their LUNCHES AND BREAKS, which is illegal, AND made to stay over by at times over 3hrs.
2. Grant with text and text for an employee to come in, even on a day off until the person either gives in and comes in to be overworked to the point of passing out the moment they finally get off or they quit.
3. Grant doesn’t do much actual work when on the floor and is slow on the register and actually told a customer “Well people keep quitting so we’re always hiring.”
4. He’s not giving his employees enough time off to actually LIVE. He’ll have them stay way over time then expect them to come in sometimes 4-5hrs later, and he’ll make them do that for days in a row.
5. They’re also sometimes working 6-7 in a row with no days off which is also ILLEGAL and can be reported to the Better Business Bureau which would not be good for the company as a whole.
6. They’re also being told to clock out and still work extra time sometimes. Again illegal.
There’s also SERIOUS issues with the store itself:
1. The place a complete mess and usually there’s only ONE employee on the floor trying to clean and help customers but at other times there’s no one on the floor and the mess is adding up. There’s boxes in the aisles as high as the shelves blocking merchandise, there’s pallets also in the aisles, basically causing serious fire and safety hazards. Customers are forced to move the boxes to reach things.
2. The store room is overloaded which customers can see at times that the storeroom door is left open, it’s clear that back there is also a safety hazard and lawsuit waiting to happen.
Something needs to be done about how this store is being managed, or lack there of before there’s no employees left from them all quitting.
To whom it may concern,
Does dollar tree make any type and f donations for schools? We are putting together a breakfast with Santa and was wondering if dollar tree would be able to donate any pencils or erasers to help us out?
Thanks for your time.
On November 25, 2015, I entered the store NUMBER 2876 in Bradenton, Florida at about 905am EST with a friend to go shopping. When we go to the cereal aisle for we noticed that there were no Captain Crunch on the aisle. I asked my friend to ask an associate if there were any more because the store was restocking shelves. Within in 3 minutes the manager Ron Jefferson appears and I ask if there were any more Captain Crunch and immediately he snapped and said,” With all the damn cereal on the aisle you asking me about some damn Captain Crunch.” At this point I was in shock and told him it was not for me but for my friend. Ron Jefferson said, “I don’t care.” I asked him not to talk to me in that manner , I was a customer. I turned and said something to one of the store associates and no more than a minute later he goes on a 5 minute ramp. He uses profanity in front of all the customers as if I had committed a crime and then proceeded to kick me out of the store. Shouting very loudly. I proceeded to leave out of the store because I was totally in shock of his actions and did not want any further conflict. About 5 minutes later I went back into the store to get get my friend who was at the cashier to hurry up. He comes to the front of the store yelling at me to get out of his damn store and proceed to say that “I was just nasty.”
I have 14 years of experience in compliance and I am 45 years old. I have never had anyone degrade me in public in such a manner that I feel threatened for my life. I called human resources and was directed to the complaint department. I talked with associate and I have a claim number. I will be filing a police report on store manager Ron Jefferson for verbally assaulting and abusing me and my character. No one in the store knew me but the fact is Ron Jefferson made me look like a criminal or as if I had stolen something and I had not. I have decided to seek legal counsel against Family Dollar( Dollar Tree) and a civil suit against Ron Jeferson.
Thank you
Latrise Williams
former employee I was asked to work Sunday do to high business and take Monday off I was supposed to be off Sunday and work Monday so I get haircut Tuesday cost 14 dollars walk around corner to my store dollar tree Franklin Ohio 45005 and I am shopping manager Steve tried to write me up I was shocked and very sad about the Evil I had just witnessed and it happened to me I want my pay check Bob Sasser make sure I get it please.
I have been shopping at the Brockport New York store for years,the manager now is Tim,he is not only the most courteous manager that store has ever had, and most ambitious,I shop there often,and when I see him he is usually stocking the store,running register,taking care of customers,I say hi to him everyday,Love your freezer dept,excellent deals,Garlic bread awesome for $ 1 This the best I have seen the store look,stocked and run,a pleasure to shop there,please congratulate Tim on not only his work ethic,but his great customer care. Sincerely Joseph M Guider Brockport New York 14420.
I work at Store #2892 and its getting old that we don’t have the hours we need to properly stock the store. I have had more the a few paychecks cut to nothing because of hours being cut, paychecks my family NEEDS. This paycheck was needed so my mother could go to her dr appointment in Tucson on the second of dec but now she cant due to I now don’t have the next paycheck because corporate WILL NOT give us the hours we need so the store can be stocked. Our store and freight managers are working their tail ends off trying to cover the hours they cant give us and I REALLY cant stand them having to do that because corporate doesn’t understand that no hours = less merchandise can be stocked which = LESS SALES. Our whole freight crew hours are constantly cut.
I have made SEVERAL complaints, as have my daughter and husband, regarding the store in Warrington, Pennsylvania and the grosse negligence and rudeness displayed by certain employees toward customers. I am at Dollar Tree multiple times throughout the week, as I bake at home a lot and have my own little business baking treats. I am always buying different plasticware containers, aluminum and plastic wrap, and ribbons to decorate my packages. The man who works in the kitchenware aisle is always extremely helpful, finding items in the back for me, reaching what I cannot reach myself, even helping me carry my items to the front. He’s always very busy, I never see him not working.
However, this is a VAST difference from the two female managers you have employed here – I believe their names are Sharon/Cheryl and Janis. It began with me noticing that literally every time I came to the store (which I said I do quite often), these two women are outside smoking and gossiping, usually using profanity – complaining about the customers and coworkers. It then worsened when I asked the one, Janis, for assistance in finding an item I couldn’t locate on the shelves. She proceeded to NOT answer me, but mutter and curse under her breath while she walked away, only to disappear for a couple minutes and return empty handed. She was extremely rude and acted as if I asked her for money! I said something to Sharon/Cheryl and she basically told me I was wrong and there’s was nothing she could do anyway.
This continued to happen every subsequent visit, so I learned to stick with the nice man in the first aisle (I believe his name is Scott) or just help myself. It’s bad enough that the two are so rude and lazy but the incident that pushed me to make a for a complaint came when I overheard the two of them talking about drugs – pills to be specific – and witness an exchange between the two of them, when they thought no one was looking. This explains the sometimes erratic behavior (usually from Sharon, that is when she’s not hiding in the back or outside) mixed with the many times I see Janis walking around like a zombie or talking to herself (again usually with a miserable look and profanity).
Their behavior is UNACCEPTABLE! And what is also unacceptable is the numerous other attempts I have made to garner attention to this matter that have gone ignored. These women need to be disciplined. I also think it would be in the company’s best interests to perform drug tests on the employees, at the very least, the managers since they are the not only the ones in charge but also represent the store and the Dollar Tree name.
Hello im a asm for dollar tree in weslaco tx my name is jake ive been having this problem with my manager for some time now she always pushes me around physicaly and put me down mentaily im sick of it 5 years ive been working at this location and this is how i get repayed i always try my best to make every and all customers and employee welcome to my wrk place.
This past wensday 11-11-2015 my sm cristna almanza. Graned me from my shirt and pushed me i almost fell over a box on the floor and continued to harrass me tell me i should go at all if i cant b there all day… She has already intimadated my imployees to cover her up in case i tryed to place a complant but i hav a recording in which another employee expresses her self and says she has seen this happen befor plz help…
This happened at store #03165
I was at dollar tree in levittown pa store #4046 on 11-12-15 @ 1:30pm where I was accused of stealing… first the employee came up to me and asked if I needed a basket, to which I replied no I only had a gatorade, she then said ok well r u gonna pay for what is in ur pocket? I then emptied my pocket even tho I did not have to and explained to her I was pregnant and was possibly rubbing my belly so she was proven wrong and I was clearly upset, getting ready to cry bc Im pregnant and hormones r crazy
I went to pay for my item and she went in the office me n friend
were talking to cashier and explained situation and asked if the
accusing employee was manager we wre told she was assistant
manager, she came storming out of office saying she did not
accuse and said she did not have to apologize still had a very
rude and obnoxious attitude, so im wondering it is store policy to
refuse to apologize even after u r clearly proven wrong 100%
then I left the store and she proceeded to yell ay my friend that I
had stolen from the store last time I was there however that is
also untrue ive never been accused or asked about stealing from
that store or any other store for that matter, she very clearly obviously had me confused with someone else. the customer behind us said we were probably being accused bc we had hoodies on, well it was raining and that shouldnt matter, not only that but she kept yelling bye, bye, bye and waving her hand at us signaling for us to leave the store..I just dont understand how
someone who conducts themselves so rude and very nasty continues to keep her job???
Store 353 Russellville Arkansas. associate Rhonda fell on 10/30/15 and could not work the next day. Causing other associates to work longer to cover. This is a lost time accident the management never reported. They also did not get a release from a doctor for the associate to return to work.
Store #1172
1050 McKinley Place Dr Ste 100
San Marcos TX, 78666-6178 US
512-392-6830
Manager: “mimi”
The manager at the store in San Marcos, TX needs to be addressed regarding the following:
Discrimination against an employee who identities as LGBT
Discrimination against LGBT employee who has a second job
This manager has not allotted this employee, of two years, hours based on the following reasons: They have another job and the employee does not “go above and beyond,” (in the words of the manager).
The employee, however, is the best employee in the store. She is friendly, welcoming, and knowledgeable of the store products. I have seen her stocking, cleaning, cashiering, and training new employees. When the new manager came on board, it was this particular employee that ensured the manager understood the culture of the San Marcos store.
When I shop at this store I find myself walking out when this employee is not at the register. I have heard, on more than one occasion, the manager discussing the sexuality of this employee with other associates. I find this offensive. If this is not addressed in a timely manner, I will be sure to share this act of discrimination with the Equality Texas, HRC, and Advocate.
Just and FYI:
Anti-Harassment Policies
Specifically referencing “sexual orientation” and “gender identity or expression” in anti-harassment policies sends a clear message that all employees will be respected and able to work free of any kind of harassment, and that no form of harassment or offensive conduct directed at individuals based on sexual orientation or gender identity, in addition to other classes protected by law, will be tolerated. This is from the Workplace Discrimination Law and Policies page provided by the HRC.
Thank you.
With thanksgiving still three weeks away I wanted to purchase wine glasses in bulk for my dinner party. You have a seasonal glass you sell and that’s the one I wanted. Well I was told by the store at Christina plaza in lakeland florida that they were out and all they have is Christmas items. I asked if they would be getting more they said no. Went to order online and said (deals) has them. You have a free shipping to your local store. Went to place my order 29.00 for shipping!!! I was told that if it says ups shipping that means all warehouses are out. So you mean to tell me you expect your customers to still by online but can’t get free shipping because your ware house is out. Or to tell me that every warehouse in the USA is out?? It’s not thanksgiving yet. There is a dollar tree five minutes from my house and I have to pay for shipping. First you should have all stores stocked or continue being stocked till after holiday is over. All you have is Christmas stuff now. Why the rush. We as consumers don’t always buy right away we have last minute shoppers who live paycheck to paycheck. You should have plenty still left for people to still buy for holidays. I got from two people a basic to bad so sad response to this. I want to know why you dont have better quantities on your product and why I have no option for free shipping because your warehouse is out. But I can still buy from deals. Makes no sense??? Please let me know.
I Was Working For Dollar Tree At Store #2984 On South Decatur Blvd Las Vegas Nevada 89107 I Was Fired For Another Employee Having Sex At Work With A Manager Because I Was Late To Work In The Morning Cause The Employee That Got Fired Block My Car From Going To Work Security Guard Had To Help Me To Be Able To Go To Work I Did Call My Manager Jen To Let Her Know What Was Going On She Didn’t Wanna Her Me Out So She Hung Up On Me And I Was Fired I Have Work For NON-Show Employees My Days Off And I Have Work For Other Store With No Complains And I Work Clock Out And Ask To Come Back The Same Day I Would Turn Around And Go To Work No Complains At All I Work Very Hard Never Complain Once I Work Cashier Mornings Day Evenings Graveyard Unloading Trucks And Floor Before And After Opening
Sue them
Attn:
Bob Sasser
Gary Philinin
Kevin Wampler
William Old
Robert Rudman
Mike Matacunas
To whom this may concern:
My name is Krystal Caldwell and I am contacting you due to a store complaint. I recently visited your store ( 90 FM 1960 West Houston Tx 77090-3531, Store # 6017) on 10/17/2015 @14:05pm with my two nephews. While we were checking out one of your sales associates told my youngest nephew (age 7) that “he was a lil thug”. In his defense and for clarification I asked the lady what did she say. She repeated to me and him that he “looked like a lil thug”. I find this remark to be HIGHLY OFFENSIVE AND DISRESPECTFUL. I told her the reason you called him a thug is because hes black? He has on a hat? A gold chain? Michael Jordan shoes? NO HE IS NOT A THUG, HE IS A 7 YEAR OLD LITTLE BOY. HE IS A GENTLEMAN. As we checked out I asked that cashier to speak to whom ever was in charge. Your supervisor came out and spoke to me. I informed her about what was going on. I DEMANDED a apology from the very rude and disrespectful lady. She came out the store and told my 7 year old nephew that ” YOURE NOT A THUG, YOUR HANDSOME”!!! Sorry to say that is not good enough for him or me. She walked off in his face. A 7 year old innocent child, a true gentleman, my nephew. How dare you. How dare you!!! I asked to speak to the store manager and I explained to her the situation. She was VERY RUDE AND MEAN. She was no help at all. My nephew feelings are very hurt. He is upset. How do you explain to a 7 year old child that an adult can say such mean and evil things to a child? How do you explain to a child that some adults are bullies? I am very hurt, upset, anger, distraught, and sad by this situation. Since this has happened I have not been able to sleep due to the fact that I am worried and concern for his mental and emotional status. I do not shop at your store to be bullied or disrespected. I hope to hear from someone on this matter.
Krystal Caldwell
Hi,thank you for taking the time to read my comment.I was recently hired in to train as a merchandise manager at store 5557 in houston texas.At first I was enthusiastic about the great opportunity I had been given, however,I am pretty much training myself,and was given keys and told to open the store without having trained with anyone ,and come to find out ,there is supposed to be a checklist assistant manager trainees are to go by,and you arent supposed to even have keys until you complete that phase.Also,I was told to throw out trash without anyone watching the back door,and when i questioned that,I was told you are a manager so its ok.There have been several disparaging comments about my work,but no real training.Now,im told by this manager,that I need to transfer to a training store,so,I called the DM,who refuses to transfer me,this is the most confusing,and disappointing job I have ever had. I expect to get terminated soon,and all I can say,is you need to take a hard look at how this store is ran,its your money.
New employee,firrst night i was put on the register,no probkem i have worked many registers before so,the 20 minute training was simple,i got it major business and i thought i had no problems well time to get off and my drawer was 137.07 short im not understanding this and were could it have went.well i no im not perfect and i might of hada few times i pushed cash instead of credit but cant they go back and do a complete print out and see exactly what i did wrong im not getting an5 answers so i guess im fired.and i really liked the employees and manager seemed to be an amazing place to work.just so tooken back by this every place can pull up all your transactions but the assistant manager saisd she cant. Wow
I recently delivered at one of your locations in Mississippi. The staff was rude, they didn’t want to work. They were distracted with their phones and music and I even saw a male smack a female on the butt. My driver asked the store manager (who was rude) to ask the stock team to work. She came back and told them they were moving too slow and they all caught attitudes. I will personally be making a note of this store to NEVER come back! I hope and pray they do not treach the customers like this. Training needs to be done. Thank you JT
I’ve worked for dollar tree for over 3 years as a manager recently I requested to change from closing the store to opening the store due to my only child starting kindergarten, and my supervisor Elsa smith rudely declined my request and told me my only options were to resign to cashier or quit. I resigned and now they cut my hourly wage to minimum wage. I plan to sue asap
Good morning. this to big bosses at dollar tree sense no one really taking serious in my case. i was in one of stores here in Richmond,va south labrurham ave. and was wrongfully of sticking something in my bagpack. an manager never said who she was came on me as if regular person and what another customer saw,a lie. so it’s been four months nothing dollar tree pass onto a adjuster of a company that didn’t take my case serious and lawyer spoke of what’s going on nothing.so all had to do was call three witness did nothing so very displeasure of dollar tree. haven’t even heard from them either . not going to given up because wrong is wrong and being a good person an seen in front of other not the person u are is not cool. this is a complaint and about my lawsuit against dollar tree an whoever else . and please know this been hard because am disabled and this not helping at all that as well . so someone please read an get head people request thanks
I recently visited your store 1852 in Murphreesboro Tennessee, twice in the last two weeks actually. My concern is with a store manager named Kim. The first time I was in the store last week I was looking for a particular seasonal item that the store has carried during the fall for several years. I could not locate the item so I ask this lady Kim about it. She informed me, in a rather rude town, that if I didn’t see the item on the shelf then they didn’t have it and she didn’t know if they would be getting it in. I chalked her attitude up to maybe having a bad day or something, made my other purchases and went on about my business. I went back in the store today and was purchasing some items and overheard someone yelling. I could tell the noise was coming from a distance so I turned and could see from the complete opposite side of the store that it was the same woman, Kim, yelling at a fellow employee. Apparently, from the content of the conversation, this employee was new and had pushed the intercom button but did not speak over the intercom. Ken had come out of the office and was obviously mad that she had to do so. I heard the employee tell her that it was a mistake and she apologized. The manager then informed her that if it happened again she would not be responding to her call for help. Let me remind you that I was standing on the complete opposite side of the store and could hear every word that this manager was saying to this employee. She spoke to her in a very degrading and rude tone. I found it very unprofessional and frankly found her leadership skills to be poor at best. What kind of manager speaks to their employees this way, much less ensures that every customer in the store can hear her degrading this fellow employee. I then thought back to my experience from the week prior regarding the seasonal item I had asked about. I couldn’t help but come to the conclusion that this woman have not just been having a bad day the week before, that she was just clearly not management material. As I stood back watching the situation unfold with the employee, I could tell that this manager was on nothing more than a power trip. As I proceeded to the cash register a few minutes later to make my purchase, I asked the cashier if this woman was the store manager. And the cashier told me that she was a manager. I told the girl that I found her to be very unprofessional and frankly that she sounded kind of mean the way she talks to her employees. Under her breath, the cashier told me that she had had several complaints from other customers and that this manager, Kim, had to put her in tears before with the way that she talk to her. She told me that she had no other choice but to deal with it because of the fact that she just really needed this job and couldn’t afford to lose it and that her manager he was aware of this fact. I can understand that. I have been a regular customer of Dollar tree for as long as I can remember that I can assure you that if I ever want back in the stor Dollar tree for as long as I can remember that I can assure you that if I ever want back in this particular store and see this woman in there, I will turn around and leave immediately. I will not support a store or a business that condones their managers treating their employees in such hey man. Like I said, it was totally uncalled for and just flat out mean. If this manager had a problem with the employee, it should have been handled in a completely different fashion. Why couldn’t she simply call the employee in the office, at a later time since it clearly was not an emergency, and deal with it then… Like a real manager would. For this other cashier to tell me that this manager had put her in tears before and degrade her… I completely believe it after what I saw today. I really hope that something is done about this woman who is clearly on a power trip! I know I am just one customer, but I can assure you that I will tell anyone that I get a chance to about my experience with this manager. Maybe if the stores sales plummet, that will help things soon. There are way too many bargain outlet’s for consumers to choose from for us to support such nonsense.
I’m not even sure if someone at dollar tree’s corporate office will even see this, but it would make me feel much better about my experience to get some sort of response from someone letting me know that they care about their customers and that they are concerned with the way their managers treat their employees. Keep in mind, happy employees create better business… But I can assure you with managers like this you will not have happy employees.
Thank you for your time. I look forward to hearing from you soon.
anybody knoe the corporate office number so i can call because since the day i quit i hvnt got my last paychek.and ive been waiting for th longest time already if the dont help im just gonna take my lawyer to do what he has to do for me to get paid,this is b.s
The Manager David at store #6083 Plano tx . Honestly don’t understand how you can have people like him working for your company. Every time I go in there he not giving change to somebody An don’t know how to do a coupon . Does not know how to hold his temper . Honestly I’m disappointed because I love dollar tree. I have seen him yelling at people’s kids Saying pick that XXXXX up and this is the people you like working for your company .
I too have experienced rudeness from a cashier, and persistent double swiping of items at checkout. Be sure to count your items as you place them on the checkout counter, then ask the cashier for the number of items that they have swiped. If you have purchased 25 items and your total bill is $35, it is pretty easy to catch the error at this store — easy math, no taxing jurisdiction charges 40% sales tax. The cashier was infuriated that I called her on it, but someone needed to.
This is not just your store, the same thing happened to me repeatedly at the store in Kanawha City , WV. I spoke to the manager about it and she was extremely rude and made fun of me. I am calling for everyone that has had this problem to ban together and file a class action lawsuit against Dollar Tree since it is obviously widespread and intentional. If you have had this happen to you please contact me . margie then underscore then dudley at yahoo mail . Force is all they know and there is strength in numbers.
I am really mad because I have bills due today and these green dot cards do not work.The company has no phone number to check the balance and its out of order. The store in Madison did not separate them and they are not ready for use. What am I supposed to do. The stores are rude and won’t help you. I need help now.
I am a Dollar Tree employee in Baker, Louisiana. I’m sorry that you had such a bad experience with your Green Dot card.We sell and reload the cards at our store also. Unfortunately, if there is a problem with you not being able to immediately use the money you have loaded on the card, there’s honestly nothing we can do at the store level. Personally, when I do a Green Dot transaction I always make sure that I give the customer a receipt just in case a situation like yours occurs. Once we process the loading of the card, it’s out of Dollar Tree’s hands and is strictly between the customer and Green Dot to resolve.I understand that this doesn’t help you and for that I sincerely apologize.
Hi –
I do not know how else to express my disbelief and dissatisfaction in regards to one of your Dollar Store.
Location of Poor Customer Service and Management Skills
Store #1270
5546 Monterey Rd.
San Jose CA 95138
Manager: Mike
Cashier: Maya
I went it on a Sunday afternoon to the Dollar Tree on monterey rd, expecting to be in and out in less than 10 min. Instead I was in there for about 20 min. found myself in an argument between the cashier, Maya (and a male instigator cashier next to her) and her manager Mike. It began when I didn’t get my change back from Maya when I bought 5 balloons for $5 dollars, and I handed her a $10. So i asked her for my change and I was 100% sure I gave Maya a $10, but she didn’t give me my change, and strongly and arguably insisted that I gave her a $5 bill? How was that possible when I just went to the store next door and they handed me a $10 bill and i went straight into Dollar tree and used that same exact money to pay for my balloons? I could not BELIEVE how defensive and rude this Maya lady was! I even told her to check her cameras because i was not lying! She wouldnt listen to me and I had asked to speak to her Manager.
When Mike, the manager came up the cashier, she was already raising her voice and told her I was lying before I could even tell him my story. To my surprise, Mike supported her and told her he could not do anything but instead told me he would give back the money from his own pocket, I didnt want to take money from him! I told him he could ask Maya to recount her money in her drawer and balance her money and they would find the extra $5! He insisted he could give me my money back from his own pocket. Then Maya, all she did was started yelling at me, telling me I could not take his money because that is HIS money! I have never met anyone so rude and had the guts to yell and accused a customer ever before liKe this Maya lady did to me! AND MIKE didnt even tell her to leave the situation up to him. He didnt do anything! As i am writing this to you, I am furious with the way I was treated, accused of lying and most of all yelled at.
How could there be such a person working at your Dollar tree this way, like Maya and get away with her attitude and how could there be such a manager like Mike who allows his employee to talk to a customer like this?
I was so disappointed and felt they treated me this way because they looked down at me for shopping there, like I was a nobody and didn’t have the money to go elsewhere.
I wish that you could talk to Mike and Maya and demonstrate to them what excellent customer service is and express how wrong it is for both of them to team up to protect themselves like the way they did to me.
Thank you for taking your time out to read my concerns.
Howdy– I am a disabled U.S. vet && own my own business && today I went to your store–
“Store# 4768” in Rome, GA, 30161 and made a purchase– I easily spend one thousand dollars a
year at that store for a number of years and have never had so much as any trouble there with
anyone– but, today your manager told me I was permanently barred from coming into your store and spending money. Before
that I had not spoken to him– I had bought a few small items and checked out through the registers, i did not have any trouble or give any
trouble to anyone, honestly && have never to my knowledge had trouble before. As I was going
out the door with my purchase this person “Jamie at store # 4768” raised his voice and pretty
much shouted over to me “Where are you going with that shopping cart ??” which was odd
because I was just going out the glass doors onto the walk in front like everyone else and
said so — if that was all right with him– He said– “Yes– if you bring this one back.” I
said o.k. and did that– at which time he said, ” You know– you have been rude to every one
of my employees here– and you’re permanently barred from ever coming back.” Which struck me
odd as I am friendly or friends with a number of employees there and was friends with the
former manager there “Kerry” who they said doesn’t work there anymore because of medical
reasons– I don’t know, but what this new guy says is simply not true. I don’t think it is
decent or right, or legal for me to be singled out for persecution by this “Robin” at store
# 4768– other than that– i have no gripe or beef against Dollar Tree Stores– as I said, I
spend at least one thousand dollars there yearly for a while. I would like to receive some
kind of correspondence from management about this– and written confirmation that I am in
fact welcome to enter the dollar tree stores including #4768 — to buy food and medicine
and etc. I think perhaps he thought I was someone else– I don’t know– but, is not correct
&& kind regards, mark pouncey
The managers of your stores in particular, XXXXberland stores are less than professional. You have managers degrade their workers in front of customers and intimidate their workers by throwing things at them and making them punch out to help customers. News flash, when your worker is helping a customer of your store they should still be on the clock. The work ethics of your managers violate many codes; including managers grabbing workers behinds. I’m surprised no one has bought a hefty lawsuit against your store, I’m sure its just a matter of time. Glad I don’t work there, I’ll be damned if someone lays their hands on me and gets away with it. Wonder if any employees filed complaints there yet, and if they did complain, what is being done about. I will never shop your store again; I feel so bad for those workers and only hope you meet your match one day and they sue the crap out of your store. Maybe if all those unhappy workers get together and bring a class action law suit then things might changed. Just sticking up for those workers being abused by management. You should all get together and file suit !
DOLLAR TREE STORE IN HUNTSVILLE, AL STORE MANAGER AMY!!!!
HOW DO UNPROFESSIONAL PEOPLE GET MANAGER POSITIONS TO RUN A BUSINESS. YELLING AND BEING DISRESPECTFUL TO CUSTOMERS IS JUST RUDE AND TRULY DOES NOT NEED TO BE RUNNING ANY ESTABLISHMENT.
I absolutely love Dollar Tree. It’s definitely one of my favorite craft stores. I started working there about a year ago and WHAT a experience it’s been. I am LITERALLY one of the nicest people. Always smiling, greeting customers, and willing to help anyone. I have had several customers compliment me on my patience and generosity… Recently my hours have been cut. I am scheduled to work 5:30 to 10:30 TWO to THREE DAYS a week. We are out of the store by 10:15…. My manager hired a new girl last month who receives FIVE to SIX days a week, and two new girls that have FOUR days. One of the new girls DID NOT SHOW UP FOR WORK her first day, but she is still on the schedule. If you question the manager or do something she does not agree with she will take your hours. She will not correct you or ask you to do things differently she just cuts hours until you quit. It is not right at all…. I feel like the DISTRICT MANAGER says nothing to her because managers are “hard to come by”, and it will take time and money to find and train someone else. Basically they are content with the way things are…. It’s sad. They shouldn’t compromise but do their job. And do it fair and right…. We are expected to clean, stock, do put backs, unload the U-boat, blow up balloons, vacuum, stock cooler, and run the register while getting fussed out by customers because of the line and because they donated school supplies the day before… Don’t get me wrong, we should do our job to be best of out ability, but so should management, district managers, regional, and corporate. Get out the office and pop up at random stores and random times. You will be surprised….. Based on all these complaints and seeing no actions taking place just lets me know they do not care. Why should they, there are dozens of others waiting to take our place for 7.25 a hr.
Im a dedicated employee for the last 4 years but I have to say your store 03095 out of Poughkeepsie ny is out of control!!! Im not sure where to begin really. But let’s just say that I have now moved on. I even took a pay cut just so I could leave that store. Im disappointed that you let an employee like myself go rather then listen and try and fix it. I’ve been to my district manager I’ve been to my human resource manager but in the end I feel like they didnt care how I felt they only listened to the store manager (and not in so meny words) but made me feel like she matters more then a cashier or asm. It’s sad too cause up to July of 2014 when she came I was a very happy employee. The
Like many of the above comments, I too work at a Dollar Tree that has a manager that tends to play favorites when it comes to scheduling staff. Her “favorite” cashier(s) (2 of them) consistently get 18 to 23 hours a week where as the other 4/5 cashiers get MAYBE 4 to 12 hours a week. How does this get corrected where the hours more equally divided with ALL staff?!?
I have been unemployed for 3 1/2 yrs. and NEED to pay my bills like everyone else.
This manager is known to give you less and less hours by the week and next thing you know, you are no longer on the schedule. She won’t tell you that you no longer work there, she just doesn’t include you in the schedule!
He line is – “Well that’s how is goes some weeks”. ALL I would like is for her to be fair!
I asked not to be schedules on a Saturday – that week I got 9 hours!
Who helps employees with this???
We also get customer complaints about her as to how unprofessional she is and tends to ignore her responsibility as back up cashier, when there is a long line. (You MUST call for assistance when she is clearly in eye of the situation!)
She is the WRONG person to be running this store. We have a MORE QUALIFIED Asst. Mgr. that does far better service with the store AND customer service.
Please email me as to HOW these concerns will be addressed.
Thank you
Like many of the above comments, I too work at a Dollar Tree that has a manager that tends to play favorites when it comes to scheduling staff. Her “favorite” cashier(s) (2 of them) consistently get 18 to 23 hours a week where as the other 4/5 cashiers get MAYBE 4 to 12 hours a week. How does this get corrected where the hours more equally divided with ALL staff?!?
I have been unemployed for 3 1/2 yrs. and NEED to pay my bills like everyone else.
This manager is known to give you less and less hours by the week and next thing you know, you are no longer on the schedule. She won’t tell you that you no longer work there, she just doesn’t include you in the schedule!
He line is – “Well that’s how is goes some weeks”. ALL I would like is for her to be fair!
I asked not to be schedules on a Saturday – that week I got 9 hours!
WHO HELPS EMPLOYESS WITH THIS???!!!!
We also get customer complaints about her as to how unprofessional she is and tends to ignore her responsibility as back up cashier, when there is a long line. (You MUST call for assistance when she is clearly in eye of the situation! She IS the back up cashier).
She is the WRONG person to be running this store. We have a MORE QUALIFIED Asst. Mgr. that does far better job with the store AND customer service!!
Please email me as to HOW these concerns will be addressed.
Thank you
Store 2165 Is a nasty store its alot of old food that is on the shelves that people are buying. Stella who is from what I was told was the stock manager is not help at all, on one day I asked her if the had some mens filp flops and she told me no. I knew it wasnt true because the day before I came and got three pair. San who was the am on that day looked in the back and found three boxes of them. And the set up is old in the store I love the other stores. I am never going to that store again the olny help you get is from the cashiers and San. She is a very sweet person. The store manager Heather is not the brightest person, she never wonts to help out she always ask the cashiers questions that I think a store manager should know. I asked her if it was some plastic wrap in the back she said no, and once again I asked San and sure enough she found it for me. NEVER SHOP ON ST PETE BEACH AT THE DOLLAR TREE YOU WONT GET HELP AND YOUR GOING TO BUY OLD FOOD.
I WENT TO THE DOLLAR TREE IN OTAY LAKES ROAD IN CHULA VISTA ON MONDAY 7/06/15 I WAS BEING FOLLOWEED BY AN EMPLOYEE WHO THEN I FOUND OUT FROM A ANOTHER EMPLOYEE THAT HE WAS THE STORE MANAGER,
HIS NAME WAS JESUS ,I ASKED TO USE THE BATHROOM THE STORE MANAGER JESUS FOLLOWEED ME INSIDE THE BATHROOM AN ASKED ME IF I WOULD LIKE (FELLATIO ORAL )PERFORMEND ON ME I WAS TOTALLY SHOKED THIS IS SEXUAL HARRASMENT ON A CUSTOMER I WAS SO UPSET I ASKED AN EMPLOYEE WHO HE WAS AND WHAT HIS NAME IS HIS NAME WAS JESUS AND HE WAS THE STORE MANAGER AT THAT LOCATION!!!! RIGHT AWAY I ASKED FOR THE CORPORATE NUMBER AND HIS DISTRICT MANAGER NUMBER I CALLED THE DM NUMBER BILL NO REPLY I FELT SEXUALLY VIOLATED
I am an employee at dollar tree in El Paso Tx, 79904 store # 3123. I have a couple of concerns with this store and the people who run the place. I have been working there almost a year now and not once the district manager David has said hello to me. Now they are constantly hireing new people but yet every week cutting hours?? They treat people like crap. I work there because I have two kids I need to support. I want full time but I could only get 10/15 hours a week sometimes it’s less.. I work my butt off for them and they do not appreciate everything that one does. The district manager wants so many things to be done but yet wants only one cashier open and one person to stock the boxes. This is a corporate issue. They are greedy and do NOT care about the people who DO try to help the store improve. Now I do think this is wrong. I have tried to contact the corporate office to speak with them but no answer of cours. If these things are not being looked at there are many people who are willing to go to the news and etc. I hope they can relise that many family’s are struggling due to the fact they don’t know how to run their businesses. I hope they do make some changes but I hiley dout that will happen.
Fraud! Dollar Tree is now asking for a dollar donation to the families of our service vets. Yet they are not donating that dollar. They throw in merchandise like a pack of pencils that cost them maybe five cents. This is what is donated. The rest of the dollar goes back to store profit. If you want to donate money to our servicemen,,,then donate your money to a legitimate donor. What they are doing is very misleading and dishonest. I have contacted them several times and they will not reply to my questions.
Greetings my name is John and I’m a veteran of the U.S army, I served our country honorably and proudly. I am writing to you due to an incident that occurred on July 1,2015 when I was shopping at dollar tree on Macon rd. ,Columbus, GA and a employee who’s name is Alexous had placed a merchandise in my bag that I did not pay for. I did not realize that the item was placed in my bag along with all my other merchandises until I made it halfway to my house .At that point I knew that I needed to make another trip back across town after I refilled my gas tank to take the item back. As soon as I made it back to the store I gave the item to the same employee who’s name is Alexous and told them that they needed to start paying attention to detail because that mishap could’ve had gotten me in trouble. The employee Alexous thought it was funny and just grinned about the whole situation and I thought it was disturbing but decided to let it pass. I soon left the business ,got in my car and started to pull away in my car when all of the sudden the same employee Alexous followed me out of the store to stalk me and called me a XXXXXX.I parked my car and went back in the store and told the manger who’s name is Tiara about the whole situation and in return she asked me what did I want her to do about it and then said she couldn’t do nothing about it .I was shocked at was said and I felt like the manager was encouraging The employee Alexous behavior. I then asked for her name and the employee name and she wrote her name on a piece of paper for me. I also personally handed the head manager Mike a letter that I had wrote addressing this issue along with my contact info on it and I had yet to hear back from him. I am asking that give this person talk about her misconduct and her to honor her customers good service policy.
I love Dollar Tree!! I always have. I have had the opportunity to work with the company for several years. I have always enjoyed the company of coworkers and customers until recently. I now work at a new store with more than questionable everyday practices. I I do not know it all so far as running a store, I do however know that, the way this store is ran breaks my heart. I have always looked at work as a release and hear lately it has become more of a Hindourance,.. I just find it to hard to walk away from. Job I have devoted so much time and love into. There is constant tension and turmoil. I find it more uncomfortable to go to work than having teth drilled.
I went into the store at Caldwell Idaho today to buy some things it took them 25 minutes to get me through the line one cash register and a line from the beginning of the store all the way to the back you’re so I called the manager told me that there is nothing I can do about it I don’t care I’m busy congratulations if anybody complains not very happy I probably will never shop in that store again people are the management and they don’t care if you have a complaint or not when you ask for help if they have something or if they will be getting something and they tell you they don’t know they don’t care and it doesn’t matter to them patience with people who come in there to shop and buy things
Dollar Tree #3073 in 10150 Hudson Road Suite 150. Saint Paul, MN, 55129 is the best. I had been to 3 DT’s and I hadn’t found the item I had been looking for that I knew DT sold. I called this location and Scott answered the phone. He let me know that they did not have any in stock but that it was a regular item. He even offered to let me know if it arrived on their next shipment. He was seriously so kind an helpful. He even told me what aisle the product would be in. I’ve been in the customer service industry for 8 years and I was totally impressed. I wish there were more people like Scott! Again, thanks for everything.
i really hate this store im constantly getting an attitude by the manager i think that her name is Gina. i don’t think that she should work there any more i go every week and the same thing happens if it is not her its somebody else
After my experiences at the DollarTree I refuse to work or shop at this establishment ever again. The key holder of store #288 is very rude to customers and employees. There has been numerous of times of being yelled at in front of customers by the manager. She has no patience whatsoever, and she makes the environment very uncomfortable for employees and customers. As I said before, because of the constant rude behavior, I refuse to work or shop for/at this company. I will continue to shop at competitor stores because employees and employers thrive to make my experience less stressful than my experiences at DollarTree. Store #288 is the worst store in Rochester, NY.
I have lived in Riverdale Ga for over 20 years. Store # 445 Hwy 85 is terrible. I made a purchase in the store on Saturday and the cashier put my merchandise in a trash bag. I was totally shocked. The store has really gone down. Shelves are empty and the store lack merchandise sold at other stores. CORPORATE PLEASE TAKE A LOOK AT THIS STORE !
Purchased items online and paid expedited for wedding deadline. 1 box arrived on time and other had not shipped. Tried to cancel through online support and was told it was at UPS and would have to wait until received and then return to store and full refund would be issued. DID NOT HAPPEN!! Spoke with another rep who promised I would get full credit immediately but returned none of my calls and had to wait over 3 weeks for a partial refund which was far less than what was requested. Thank goodness I have a great credit card company, but I will NOT buy from them again and I warn anyone even thinking about it to try some place else.
THe manager at hanson , ma needs to be retrained on manners. Very rude. Only has male employees from what I can see. Only gives 4 hrs of work a wk. To some employees. Please check this record on him. Says not hiring when you walk in with applications.
Big sign now hiring
This complaint relates to your Pompano Beach, FL store,where the store managers are absolutely terrible & demeaning to associates. I have witnessed on at least two occasions incidents where this has occurred with two managers. I am an HR Director, where we strive to make sure our associates are happy & certainly not harassed! I’ve been going there for quite some time, and the store is also dirty all of the time! You need to send a mystery shopper there. The managers completely lack any mangerial skills and should not be there, additionally, I would like to recognize the young lady who assisted me this evening, and her name is Autumn! She needs groomed to be something more as she has great customer service qualities! It goes a long way! Feel free to contact me. Thank you!
I work at dollar tree. Sereno # 5490. The manager is intimidating the employees. We need help in stopping what she’s doing. The managers name is maria.
Hey Patty i work at the store #4959 and i have been looking everywhere for and HR phone number and i can’t seem to find one! i need some help with my paystubs! please email me ASAP!
PAYSTUBS? Do you actually get a paycheck? After 7 weeks of employment, there are paystubs but the money is not going into the account. The number for Travis in HR is 757-321-5406. Please do not expect resolution. He is as rude and useless, although he claims he has been there for 13 years. He also stated there was no one there who has more authority than he does. I am the ‘mom’ of the employee. He said he does not speak to ‘moms.’ Just trying to get someone on the phone is next to impossible. No one in payroll will return calls. The manager of the store is unable to get payroll to return calls.
Today, Travis said my daughter had ‘not’ filled out the correct online forms for direct deposit. The forms were filled out. He told her to go online and complete the direct deposit forms. Because payroll has her date of birth as 6/10/2004, yes 2004; which would make her 11 years old, it will not allow her to complete the online form. We told him she tried to complete the form at the store she works at with her manager present. He replied ‘You cannot do it at the store!” What????! There are no computers at the store? Was he there while she and her manager tried to get her into the ‘Associate’ page of the website? No. He is incompetent. It is a payroll issue but HR is there to help the employees. Apparently, there are so many payroll issues, when calling the corporate office, there is an option to choose for payroll issues. As for getting a lawyer to get her paycheck? She was told she has to use a ‘Dollar Tree Lawyer?’ It is a terrible state we are in that we even need to have Dollar stores.
I was in your store on Winthrop st in taunton ma. Rhe store manager Jennifer was very disrespectful to the cashier saying to her while mu self and other customers were in the line stating if you do that again i will write you up very loud. I though she was a cashier cause ever time i go on there she is always on the register. I ask was this store going out of business because the shelf stays empty every week now. Can you tell me is it closing.
I went into one of the Dollar Tree locations in Lakewood Colorado store # 2704 on the comer of Wadsworth Blvd and Jewell Ave. Sunday May 17th around 2pm. As soon as my sister and myself walked in the woman at the register started being rude and raciest. She got on the intercom and said ” security record all isles” My sister then asked why she did that was it because we are “Mexican” the woman responded “Yes”. I looked at her and wasn’t sure she was serious. We continued to walk through the store as the woman continued to make comments and say very rude things. I was picking things up to show my son and the woman would tell me to put them down or not to try them (toys). We where not the only ones looking/touching they toys. There were 2 other children who were not “Mexican:” doing the same exact thing and she did not tell them anything. we at that point decide to not purchase our items. we picked up our children out of the buggies and started to walk to the door leaving the items behind. She then said she was going to call security. I told the woman to please call them and her manager well she was at it because she was being rude and raciest towards us. At this time there were at least 3 people in her line to check out. I asked for the manager and she responded ” just leave and don’t ever come back. we ad our small children with use so we took them to the car. i called into the store to talk to the manager who wasn’t helpful in anyway. nothing was done about how she treated us or how she made us feel. I will not be shopping at the Dollar Tree anymore if this is how customers are allowed to be treated. I do not appreciate being disrespected and racial profiled in your place of business. I am a hard working mother of 3. I do not teacher my children to be rude or disrespectful and will not take them into a place that allows the employees to be. With this woman working there you will lose business.
Former Customer – Ramona
Sun May 17 2015 I enter your dollar tree store in Richmond, In approx time was 3:10p, as I do every Sunday I get Sunday Paper, the one I picked up was light, so I took over to register where young man was, and Ask him, if we could check make sure all the paper was their, of course it wasnt, so I got one that was, I took cart from the corral and was going do some shopping, I saw some things I needed, so I went to the register to pay, and of course there was lady their, I put my paper on the belt and took and put the shopping cart over by the wall, Oh the lady threw fit, walked away from register with me their standing waiting, over to shopping carts and walks back saying directly to me,
in smart acting way, some people, can’t even put carts up the way their to be, this is the 2nd time shes had bad mouth and attitude, I am Local business owner on East, West side of Richmond, so she comes to register and I said to her nicely, hers’s your paper, I have changed my mind and her mouth went off to some other customers, she didn’t know that those customers were with me. I gave paper to her and said I will not be back. I got to my Auto, decided call mgr of store, he wasn’t in, but another nice man took call, he said she has been talked to about her attitude before, Last month in April I spent over $600 for parties and items we needed for Business, personal use, I told the man I spoke with, if and when I decide to come back, I will look for her, if she’s there, I will leave. I will have to shop somewhere else for few weeks, I know my friends that were their and heard how she acted, were not happy, I did tell the man that was acting in charge, I would call him first, before I called Corp. Thank You, hope to hear from you Barb 765-277-****, email spark***@yahoo.com
Hello. I went into one of your stores this afternoon with an friend who is a cancer patient and a senior citizen. We had both agreed that we loved shopping at that particular site until today. My friend asked to have a heavy bag doubled and was ignored by the cashier and given a hostile glance. I took the heavy bag and asked the cashier to please double it and received the same response, but she hesitantly did it but was visibly angry about it. We did not understand her hostility. My friend left the store upset to continue shopping next door but I returned to DT to inquire “what had been the problem with asking for a doubled bag” and the cashier yelled at me and I asked her why was she yelling and she said I had asked her “what was the problem”? The manager an older white-haired man told me “its store policy unless it is asked for” I told him she had asked for it and she was treated with contempt for doing so. He then proceeded to argue me down and said “it didn’t matter who had asked me or my friend, you got it done”. Now I don’t have tell you how many other dollar stores we passed on the way to that one. And what adds insult to injury in this matter is that he said he knows my friend and had been discussing her cancer journey with her. I felt he had no compassion for her neither did his employee. They are coldhearted brutal people. Being a teacher myself, I tried to explain to them that they should not treat people in such a manner because one never knows the plight or reason/s for a request. Your manager’s response was to be manipulative and to tell me about his sister with cancer who’s in a nursing home who is 49 years of age and how he himself has suffered with her situation. How all that tied into a simple request and the complaint I was making is beyond my understanding! He again reiterated that I got the bag didn’t I? He also said that the cashier is not a mean person and I told him that she was indeed. He said no she has a “good heart”. At this point I realized what I was dealing with was a useless feeble discussion and I left the store. We decided that we don’t know if we will ever return to shop certainly at that location again.
The address is posted below:
Sunrise Center Shopping Center,
*** Holmes Rd
Ypsilanti, MI
(734) 480-****
Store #5015 In Pearl, Mississippi. You guy’s manager Mrs. Willie is the rudest manager I even met. I am a manager of our business. And as a manager I know customer come first. She grabbed my items a flag out of my hand. Very uniprobit. And Friday I was in there and she yelled @ a 70 something year old women for asking about a buggy. It’s people like this that make customers not come in the store. And 10 people I seen on facebook have put it on social media. Not good. Thanks, Call me back. 601-540-****. Thanks, Betty Burnham.
This email is in reference to the Greenville. RI store, store #4432, which is the store I frequent.
I have always found the sales associates to be friendly, courteous and helpful with answering questions however; on May 6, Sale Associate, Brenda L, was none of the above.
First, I noticed she was not greeting the customer at the register as the other associates do. When it was my turn, I placed my shopping basket on the end of the checkout counter and
Brenda told me to” put the shopping basket on the floor.” When she assumed I was going to leave the basket on the counter she said, “OK I guess I’ll have to do it myself,” and placed the basket on the floor.
My feeling to that is; if you are not going to greet me do not tell me where to place the basket.
After handing her the money I placed my hand out for the change and instead of her placing the change in my hand, as the other associates do, she placed it on the counter for me to pick it up. Once again I felt as if she went out of her was to be rude and if I hand you the money at least be courteous enough to place the change in my hand.
I know Dollar Tree does not train their Associates to treat customers this way and I will continue to shop at Dollar Tree however, if I ever have Brenda L,again and have to deal with her unprofessional disposition, as on May 6, I will take my business elsewhere.
—
Neal Yeagley is the Horrible store mgr for Island Ave located on Penrose Plaza in Phila, pa. He is personal friends with Jerry Joka- DM for region 527/526 for 20-25year as Neal enjoys bragging about their relationships… OMGOSH, Neal also took money from the company’s safe and place $50 inside his pocket then at the end of my shift, he pulls the money out of his pocket and began laughing out loud looking like the Joker from Batman and stated “I will do this from time to time so see who I can trust…” IT IS AGAINST COMPANY POLICY AND PROCEDURE TO STEAL MONEY FROM ANY EMPLOYER!!!He has Absolutely NO Store Mgmt skills… His KSA’s suck! Knowledge Skills and Abilities are Exceptional… He masks himself behind Jerry Joka and speak really bad about the Regional Mgr- Darren, to include Harry Mackey-store mgr/DM in training!! He brags and boast about his wife making 80,000k and she wants him to quit, quit, quit,, He attempts to encourage employees to quit the job b/c dollar tree doesn’t pay XXXXX and only uses their employees.. He stated that Darren-Regional Mgr didn’t want to hire him until Jerry Joka-DM allegedly told Darren that he would be a XXXXXing fool Not to hire Neal… Unfortunately, Darren should have followed his 1st GUT!!! That Neal is dragging that store into the mud…
I AM NOT COMMENTING ON ANY $ TREE POLICY’S, HOWEVER, I WANT TO SAY THAT SOME OF THE COMMENTS FROM MGMT IS SOME OF THE WORST BUTCHERING OF THE ENGLISH LANGUAGE I HAVE EVER SEEN.
CORPORATE PAY ATTENTION. THIS INVOLVES LAWS BEING BROKEN: I worked for store 4528 in Hyannis, MA for approximately 8 months. During my employment I cashiered, unloaded our weekly truck and handled freight. After 4 months, I was given the part time assistants manager position as the previous part time ASM walked out mid-shift, one day. I can tell you I believe EVERY word that people have posted about this company.
In my employment I saw: Employees treated differently and poorly, spoken to like they were dirt in front of customers and other employees.
Hours posted on short notice then scheduling changed the day before a shift then management telling me to lie to the employee that the hours had always been like that.
I have been told to lie to the police about an employee.
Watched chemicals being dumped in the dumpster with no proper hazard control, damages being thrown out by the store manager because the asst mgr he put in charge of doing them, simply did nothing with them, they were not processed and no one cared.
The other ASM is outside the store more than in it. He smokes cigarettes and drinks on the job and flirts with one of the cashiers who is stealing from the store. He gets full time hours with benefits and bonuses and i received nothing as a part time 30+ hr a week employee who got stuck doing his work and my own. I was tóld by store manager Kevin, that he would not fire him as it would take a lot of paperwork on his part and also that he, Kevin, didnt want to have to work nights if he let him go.
I have been told to put my own money in to cover shortages in the office safe or cash register drawers.
Everyone steals from this store. Management, associates and customers alike. It is a joke. We are supposed to cycle counts of inventory and report back to corporate. These countsare falsified using the scanner to tell you how many you are supposed to have on hand, so those losses won’t even show up until inventory, if ever.
I am also not sure how the back room has possibly passed inspection from OSHA or the local fire officials. I worked in loss control for years and can verify the insurance carrier would be very interested seeing what they are insuring as well. The back room is an extremely dangerous place to work.
I have also worked 10 hour shifts with no break as asst mgrs are not allowed to leave the store and there was no one to relieve me til late afternoon.
Kevin, the store manager is called lazy lucky by other local retail managers. He can be lazy because the store makes money without him lifting a finger. He is perfect by Dollar Tree standards, I guess, but he would never make it elsewhere. Sounds like all the stores are alike, run poorly by people that simply don’t care.
I really hope there is someone in the higher levels of this company that works, cares, and READS THESE COMMENTS because I can agree to your post WORD FOR WORD and LAWS are most DEFINITELY BEING BROKEN!
Store #1693 in Warrington, PA:
1) LAZY and INCOMPETENT STAFF. Often rude, unwilling to help customers, smoking outside more than working inside, constantly on cell phones, and standing around chatting with friends.
2) Management PUBLICLY belittles, curses at, and cruelly dehumanizes their staff.
3) FIRE and SAFETY HAZARDS EVERYWHERE! Exits blocked, aisles cluttered, back room has no space for a person to move (it’s worse than a maze), boxes stacked at illegal heights, items placed on top of refrigerated/heated units, and plenty others that could easily start a fire as well as put lives at risk considering there’s no escaping.
4) BLATANT SUBSTANCE ABUSE! On numerous occasions, it’s disgustingly obvious that multiple staff members are under the influence of narcotics. Mgmt is not excluded from this!
5) The SM does NOTHING but change the schedule nearly EVERY DAY of the week and employees are expected to be aware of their changes even if they don’t have a shift before the change. How is this supposed to work?!? The woman spends all her time fussing over hours, often only have 2 people on staff for night shift: 1 manager and 1 cashier<—-THIS IS ILLEGAL!!!!!!! She does this because it is a WELL KNOWN FACT that she receives a bonus if she is able to cut hours in order to save the company money. She even brags about this. IT IS DESPICABLE!!!!
6) Non-managers are expected to do the jobs of managerial staff if the want to keep their jobs. If you don't do what you are told or complain, you can expect to have your hours cut DRASTICALLY. The SM loves cutting non-compliant employees down to 1-2 days a week, forcing them to quit.
Employees are CONSTANTLY quitting because of the HORRENDOUS work conditions and lack of adequate management. But since they can't seem to find any decent, reliable help, these staff are usually called up by the crying SM – only after she is forced to actually do some work – and pleaded with to come back with promises of changes …that NEVER come.
DO SOMETHING CORPORATE! MR. PERRY IS PROBABLY ROLLING IN HIS GRAVE!
MR. SASSER, WAMPLER, or PHILBIN:
It is IMPOSSIBLE that you are unaware of these awful conditions and staff. YOUR NAMES are attached to this company and it reflects poorly on you. Once again, I beg for you to DO SOMETHING!
I am not ignorant. I understand that companies are going to have and hire poor employees but this is a TREND and it can only be fixed by corpeoate changes. These changes are neither costly (not for a huge billion dollar company like DT) or unreasonable. Train your employees. Choose your managers based on MERIT and WORK. Pay your employees fairly. Abide by health/fire/safety codes. DISCIPLINE RUDE/UNRULY/DISOBEDIENT STAFF!
I really hope all these complaint do not CONTINUE to be ignore because it seems thus far, that is EXACTLY what has been occurring.
The Dollar Tree in Albany Oregon charges $1 for cash back even with a purchase. I think this practice should be illegal and I am planning now to put it all over social media—this is a RIPOFF, PLAIN & SIMPLE AND I AM BRINGING BACK MY PRODUCTS TO MAKE UP FOR IT! My bf was NOT TOLD THERE WAS A CHARGE and we didn’t notice it until we got home—after telling everyone about it & posting it all over the net I don’t think dollar tree will have to worry about that little one dollar theft from now on.
We will just go to the grocery store and get our cash back so screw you dollar tree!! Everyone online will know now.
EVERYONE, AFTER WRITING YOUR COMPLAINT ON HERE GO TO: pissedconsumer and add it there too
Then go here and write your complaint letter and THEY WILL SEND IT TO THE CORP OFFICES & MILLIONS OF OTHER PEEP WILL SEE THE LETTER! THERE IS POWER IN NUMBERS! {keep this url for all complaints against any company at all, I have had great success using their site and all stores except Pea Soup Andersons have been very polite and sent coupons, replacements, etc.}
I recently walked into Dollar Tree in the suburbs and saw they had a pregnant manager lifting more than she should be lifting. the type of work they give their staff and employees is ridiculous and it should be recognized. if the girl would have gotten hurt this could turn into a huge lawsuit!
I am currently an assistant at a dollar tree. I am seeing that the DM’S and the higher level bosses really do not care about their assistants, employers, or even their store managers. They do not allow any overtime and give you two managers for a high volume store and expect you to plan your life around the job! absurd! Many of the store in my district are low on assistants and are denied their vacations because of this. How are we suppose to use up our sick days for emergencies or our vacation time when the situation they put us in is so rough? how can we take our rightful vacation time with just two managers running the store? this is ridiculous and corporate and the Dm’s dont care. These stores really need cameras so the company can see how well we do our jobs and dont just sit out asses behind the desk.
I recently applied for a cashier,stocker position.I checked on my application multiple times.The sign said hiring to move to a new location.Was told I’d be called back.No calls were returned.The store claims they want hire family members.I know several Dollar Trees that do.This is discrimination.This was in Marion,Va
I am an asst manager at one of there dollar tree in California i do not like what i see with other dollar tree asst manager are doing,we have a lost and found forms that we have to fill when any employee finds an item we have to log it in. well i this case that a wallet was found with quite some cash. who log it in did not put in the amount of cash so the following day i came in and i seen that we had a new item lost so i look at the lost and found and seen it was a wallet i did look in the wallet and seen that there was cash that was not log in so i put it in amount. a couple days later the wallet was gone so ask my store manager he said it was pick up buy the customer. but the log was never sign buy the person who pick it up or no number the good thing we have cameras.
i am afraid to talk to anyone.
not only that when cashiers are over $10 or $20 we are supposed to put it in there cash out. when they are over the asst call there store manager he or she tell them to leave it in the safe because it might be a customer cash back. there time it’s not very claim.
i have report it and no answer what that tell you. i did what i can so i just do my job how i was trained the right way
The Dollar Tree store at 1261 Commerce ave. in Atwater California has one of the worst Managers to apply for a job with. He ha s a sign on the window that he is hiring. First you have to constantly call for an interview. I’m not alone on that, one of the guys working there said he had to call the manager every day for 6 months to get a part time job. The manager interviews and then says he likes you and will call you. He also says he will talk to someone about hiring someone older, that’s an ageist comment if I ever heard one. The people applying are his age too. He tells you to forget your previous experience, so he doesn’t feel threatened. Then he expects you to keep calling him all the time. He (the manager) says that people don’t want to stay at his store, that they keep quitting but he won’t hire people that want to work either. He has a lot of games he plays, which are very ineffective for management. I understand why employees keep quitting.
All of the comments on this board, and I am curious if corporate even pays any attention to what the customers really feel about this company. They have been ordered to pay close to 3 million dollars for illegally dumping toxic materials at there stores. I am not sure they will last long.
i am disgusted on how dollar tree handles situation. i am a dollar tree employee i have witness an employee attack another employee verbally in front of customer’s and it’s not the first time that this as happen, and this employee is still working for dollar tree i do not understand why the manager’s are afraid of this employee she as not respect for management or fellow employee’s. one employee get’s suspended why the other work’s when she as a file filled with write up’s. dollar tree does not care for there employee especially when one is provoking and harassing other’s.. it’s a shame when a multi dollar company let this go on in there company
I went into the dollar tree in DeFuniak Springs fl today I had forgot my wallet at the register. I ran back to the store when I got there a 100.00 bill and two 50.00 bills was taken out of my wallet the lady told me she waited on one customer after me and the lady hadn’t noticed the wallet so no money should be missing. Yet money was gone the store states there is camera in the store but yet one wasnt. So they couldn’t pull up who took the money from my wallet the main manager told me since she wasn’t there nothing she could do for me. I called the police and only thing I can do is take actions against the main office for false advertising on camers..corporate doesn’t call back either there is no one u can speak to just leave a message. I hold the store liable for my money..what kind of employees are they higherING in there stores..how sad cause I had planed on doing more shopping there but won’t be until I can get this solved. Thanks for hearing me out some where since corporate is not a great place to call since you speak to mo one. Barbara sharritt
I called the Coral Springs store today (store3775) inquiring about nails and tea lights. I asked if they sold nails, he replied no and hung up the phone. I called back because I thought maybe he hung up by mistake so I gave him the benefit of the doubt. I asked “Did you just hang up on me?” and he RUDELY replied “You asked if we sold nails, I said no and hung up” and then he hung up AGAIN. I called back to speak with him and he refused to come to the phone per Melissa. I asked to speak to the manager and sadly he is the manager. I asked Melissa for his name and she replied Leroy. OMG I was not surprised. Several years ago he managed a Big Lots and due to a bad experience I filed a complaint against him then also. This guy has no business being a manager. If he treats customers this way what type of example is he setting for his employees. TOTALLY unprofessional. No customers, no paycheck. So many people are looking for jobs and Leroy Campbell should be looking for one soon also. He’s a “MANAGER” and should act as such. This is not acceptable.
My daughter went to DOLLAR TREE in Topeka, Kansas on Topeka Blvd. She was there with her sick 2 year old and week old baby. Being a single mother she had to take them. No one likes it when children scream from a temper tantrum, but this was not the case. Both started to cry. An employee named Paul, told her to control the children or get out. I live in Oregon, but called the store and spoke to the assistant manager. Very wonderful person who deserves a raise. My daughter should never have been treated in such a way. Paul if you get this small missive”Don’t make me come to Topeka.” This type of treatment is unnecessary and should not be tolerated. She helps make sure you get a paycheck. All customer service workers should remember that. No customers, no pay day. What is corporate going to do to rectify this issue. I believe she should receive a gift card for $100 gift card just for being treated as a nobody. What do you think corporate office?
This happened IN Sioux City IOWA STORE 2513
Twice in the last 2 days our family has had run ins with a particular woman at this store.
The first day my grandson and dad were in there to purchase things for a project..
They asked her where something was and she nastily told them down aisle 5 and just pointing her finger towards the aisle. This was the first encounter…… Then today ( 4/16/2015 ) we went back for other products. My 4 year old grandson was there with us and he WAS acting rather wild and running around but we had it under control. This woman was following us around every single aisle.. Made our shopping experience very unpleasant to say the least. When we were at the check out she took it upon herself to actually grabbed his arm and snatch something out of his hand. She then told him to go to his grandma and listen to her. She said he was not allowed to come back in her store. She has nerve! Touching someone’s child! He was not stealing it at all. When I went home I relayed the story to his mother ( my daughter ) and she was furious that this woman dare to touch her child for no reason. but only assuming he was stealing and messing up her store. She then called the store and assumes she was talking to her. She asked for corporates numbers and she said it was on the receipt. She basically hung up on my daughter. My 4 year old grandson keeps reliving this experience and he thinks she was a mean lady. This was so uncalled for. She needs to be dealt with or she will never change her attitude. Just wish I could have caught her name…..possible late 40s or mid 50s with long gray hair! RUDE! RUDE! RUDE!
I have been previously fired from your Camden , SC location with no warning or why? And I still haven’t received my check in the mail or a call from store stating its there. What steps do I need to take to receive my check?
Everyone who want shop at 2840 washtenaw Ave ypsilanti mi make sure your got make yourself look like African Americans other why they will give you different look or different service depending who come up to you, all happened. Yetstoday . … and still waiting for explained why that happen.
The store 3711 from golf coast town center has the unprofessional,unorganized store manager TAMMY instead of helping she just go home early leave the store as a big mess make the schedule on her convince,its rude,disrespectful with the EMPLOYEES AND CUSTOMERS,she is the WORST STORE MANAGER I will return to work if she move from the 3711 store ALL DOLLAR TREE NEED DISTRICT MANAGERS HAS TO PAY ATTENTION REALLY CLOSE AND WHOEVER HIRE THIS SM B MORE CARFULL I SUGGEST TO HEAR MORE THE EMPLOYEES!!!
Been dollars tree customer for more than 10 years never have problems until today, try wait one of only line open for cash out when there have more than 4 people are waiting (all are black customers, I am the only one none black) than one for free black cash (name camile) walk there ask other black customers in front of me say “do you want me open other line help you cash out”, she say “no cause almost my turn, you can try help other customers in line”, than she try walk away, than I stop her and ask her “can you open other line help me cash out”, she say:”you have to wait until I am free”, than I ask Her “what do mean by that when you try help other black customers, but not me” than she tell me “you don’t know what i am doing, I am still busy” than just keep walk around in front of store. After she tell me that I just walk away without buying anything from there. ( I very hope one of office will help me explain how your train you worker, or why your work try service different color of customers in different way, or she just want help black customers only because she also black)
I am writing to share a horrific experience at the dollar tree location on State Street in Boise Idaho. At the moment I entered the store with my registered service animal a woman representing herself as manager named Deb yelled at me no dogs. I attempted to show her my esa support card and she refused to look at it. I told her to call the police but she refused telling me to do what I was told. At this point other customers started rooting for me stating to stand up for my rites. Deb then walked away and I asked the other employee to look look at the card and she also refused so I verbally started to read the card for everyone to hear and clarified the portions granting public access. The other employee then stated I didn’t have some sort of red marker on her so I read aloud the federal protection law details stating to the contrary. I asked for the corporate number and both refused. Another customer then expressed his experience witnessing these women miss treat other customers. I left the store and drove to the dollar tree location on Vista avenue and the manager there was wonderful I think her name was melissa. I presented my esa card to her and she apologized on behalf of dollar tree gave me the corporate contact number and encouraged me to report the incident. I am hoping some action is taken immediately. I will file a lawsuit if necessary I recorded enough audio with the second employee to confirm what I have said happened. There are also other witnesses. If Deb had not been so unbelievably rude and ignorant in front of so many people and some of those expressed how they had seen it before I may have just walked away but no one should ever be treated like this by anyone especially as a customer in any retail or any other business. I am sharing this experience on every social media site I can find to post it and I am sure there are other avenues to explore to ensure no other customer at this location will be insulted and treated this way by anyone.
Curtis Neal,
Here are several more places to post your complaint:
Planet Feedback will help you write and send a letter to the CEO or Corp office as well.
I am planning to send one about the B of A here in Albany, OR., they have NO RESTROOM AT ALL! I am disabled and they def are not in compliance with the Americans with Disabilities Act. {I am a Bank of America customer}
i walked in the dollar tree in oldmar fla tampa road i bought alot of things thier im always shopping thier 2 to 3 times a week.i have been going thier for 10yrsthier was i person in register,, a long line i never seen befor this young guy open up and and took 2 person in front of me and say he wasnt going to take me after i stand for 15 mins in one line and said he take the next person and had my thing on the register i had to put everything back in the buggie and go back to were i started from he was very rude and said he was the manger….i wanted to see the manager he said he was the manager that was very mean of him i live in the retired home be hind the store and we always thier i dont know what happen to respect the olds and adltery…he need to be more nice and helpful…
It has been brought to my attention by a mutual friend. That the Manager at Sioux City Ia. Hamilton Blvd location has a lot to learn about management conduct. My personal opinion since the company doesn’t seem to care and keeps her on any way that this is not a business to work for. TIFFANY has made derogatory remarks on FaceBook about the employees working under her. Calling them idiots, and people off the short bus. This matter needs to be addressed. Or i as will many of my friends no longer shop at the Dollar Tree. Concerned Customer.
I know this particular woman as well and I hope she is no longer management since she is very rude to customers and shows favoritism towards some of the people under her. I have heard her be extremely mean to her fellow employees. She is NOT management material at all.
Accept JESUS CHRIST!!
I go to the Dollar Tree in Hamilton Square, RT. 33 NJ. The number for the store is 1277. Phone number 609 588 0988. Zip 08690.
Everytime I go to the Dollar Tree there is only one cashier, the lines ate backed up down the isles and there is no other cashier. Even if one is called I’m waiting a half hour at least in the same line and no one else shows up. I can not wait in a line all day. Who is even in charge of this store?
I walked into a Dollar Tree store in Largo, Maryland approx. 1 week ago. There were 2 cashiers at the registers. The male made a comment and the female asked what he was talking about. I did not pay much attention. I walked around and picked up a few items. When I finally approached the register the male began making comments on hair, getting hair fixed and being transformed after your hair is done. Mind you, I am wearing my hair natural and I knew they were talking about me. The female cashier was wearing a weave that was very neat. The male employee told the female that if she got her hair fixed she would be transformed. She asked the male employee if he thought she would be transformed? He responded, “Everybody should be”. I did not say anything, but the more I thought about it, I got angry. They were so unprofessional. I later called the store to complain. I asked the male who answered the phone if I could speak to the manager. He handed the phone to a female who gave a name. I asked if she was the cashier and she stated, ” Yes”. I did not want to talk the young lady who had the conversation with the male cashier. I sent emails to Corporate,but there has been no response. Whatever happened to professionalism? Even if they were not talking about me, that is not a conversation that should have taken place in front of a customer. It was very rude and disrespectful.
I am still waiting on my w-2 I am going back and forth with someone in the email claiming that they already sent me my w2 and saying I have to pay for another one now I refuse to pay for another one when I never received my first one that is not my fault but apparently it seems like a lot of people have not received a w2 from Dollar Tree so it seems like its YOUR fault I WANT MY W2!
Call the IRS or go to the IRS website. It is illegal for any company to not mail you a W-2. They have a deadline to do so. January 31st. Report them.
I am extremely unsatisfied with this dollar tree . Today march 17th 2015 i was at the dollar tree 1133 east west connected austell 30106. I visited this dollar tree my shopping was fine at th end of my transacting i was leaving the store and the cashier told me that i could not take the shopping cart out. There was a long pole on top so the cart wouldnt be taken out side. i had a cart full of bags a two year old and 3 months pregnant . how am i suppose to take all my bags out to my car and hold my two year old. The whole point of the shopping carts is for convenience. Why is it that i am not ALLOWED to take the cart to my car and unload my the things i just spend my hard earned dollars on. This make no sense to top it all off i was harrasted by a older black male because i made the decision to take the cart out anyways. He was honking and screaming at me in fornt of my daughter and may more people walking in and out of the stores yelling ” the lady told you to not take the cart out and you did anyways how rude what kind f person are you. you are a horrible person . tell my child that your mother is a horrible person i hope you do not grow up to be such a horrible person like your mother. who on earth gave him the right to decide that i am a horrible person. due to the fact that i was unable to carry all my things out to my car and my child because the store denied me the right to take the cart out to my car . this was the most EMBARRASSING day all because of a shopping cart. i deserve an apology from the store and they should remove those poles from the cart and allow PAYING customer the right to take the carts out.
Mrs. Cantu
I am so sorry to hear about your experience with one of dollar tree stores. Im a manager at dollar tree in Georgia. Some stores but not all have poles on the carts due to customers not returning them, and also because there is no place in the parking lot to retrieve them. It can also depends on the area in which the store is located. In order to make a great shopping experience for everyone it is best to keep the carts inside the store, so that others can use them. The employees should have recommended that you pull your car up to the door and he or she could have help you carry them to your car. Thats how my store handle situation like yours.
Pasco Washington 99301 I feel like I’m being pressured to quit my job . This write ups I’m getting don’t add up . I need my job . My next step is to Contact human resources . if they fire me it’s going to be unjustified why because there firing me wrongfully got the wrong training management doesn’t know how to manage a store or discipline their employees or know how to approach them
Never let someone makes you feel like giving up. I am a manager at a dollar tree store in Georgia, and trust me I have worked with alot of managers that dont know how to talk or manage people. The best thing to do in your situation is to contact human resources and explain to them how working at your store is becoming a very hostile work environment.
I too am having problems with my management team including threats posted on Facebook… I am trying to work with the district manager and feel he is trying but….. Anyway hr is impossible to reach u have to log in with some user name and password which I don’t know
Pasco washington 99301 , have the worse management I work at dollar tree but everything has gone bad ever since I came from working seasonal. I need help . This store needs new management . I constantly get yelled at by customers because of the managers . I just want to work . I also get write ups for things that do t add up my manager is really friendly with the district manager so I can’t talk to him . Idk who to call ..
I work for dollar tree 2014-present I started as seasonal and stayed pepermanently I love working just not there do to the worse management I’ve ever seen everything in this dollar tree is outdated everything is stock from when it first open . I get write ups why maybe because your scanners and computers are outdated sorry for using the stupid misc. Key worse training too . ..
I have sent two emails asking how to file a formal complaint. Its been its been a week and I’ve not been answered yet. My husband and I were in dollar tree shopping when were ready and checking out we were completely humiliated and embarrassed in front of the whole store when a worker wrongfully accused us of stealing a battery. When asked to check the camera footage so he would see he was in the wrong,we were told to get out and never step foot in that store again
I never received my W-2 I would appreciate it whether I need it or not if you could send it to me, because I have not a clue if I have to file, Please thank you have a nice day!
~Dollar Tree Associate
Since when is it mandatory to clock out for a 10 minute break… ? 24 years of working now I never heard of such nonsense. By law you have to be paid for 10 minutes. Notaccording to my Mgr. , I’m friends.with a lawyer so something needs to be done about this issue.
The dollar tree in Herndon Virginia (store#496)kick people out of store 20 minutes before closing the store. The managers are so rude and disrespectful toward customers. Last night, they almost kick out my wife 10 minutes before closing. All the managers are very rude and disrespectful. Our community in Sterling, VA do not need store like this and we are filing a complaint about them with better business bureau. I have been trying to call someone at the corporate office but couldn’t talk or leave a message with anyone. It seems corporate office is more interested in selling their cheap goods and making money rather than taking care of their failing stores.
I live a block away from a dollar tree they have had a sigh now hiring part time I have put in atleast 4 apps and I get every excuse in the book from there is a freeze on hiring to we are waiting for the college kids to go back to school and after all the excuses I got in and they got all new young girls working there. Im calling corp and bbb to report them I feel that because of my race they wont hire me. So trust ill get answers some how some way
For all of you having questions or concerns with the service or lack there of with this poor excuse for a company. I highly recommend each and every one of you put a complaint in with the better business Bureau and have this company put down. This company is atrocious.
Its now Feb 20th & I still haven’t recievd my w2 forms I need to know what’s going on seems like I’m the only 1at my job who is still waiting just had a newborn last week I need my money
I haven’t received my W2 yet either. I called corporate. Apparently, if you signed up for paperless it has been emailed otherwise it has been sent by mail during the week of 1/26/2015. You can request it by emailing W2request@dollartree.com. I do not recall signing up for this nor have I received an email nor my W2. It is currently considered illegal at this point on the company’s end. One of the largest stores in upstate NY has the worse set of managers and employees. It’s too bad because it’s such an amazing store in regards to size.
If its a possibility can I get a duplicate of my w2since I haven’t recived it need answer I will wait and ill provide u with all information needed
Its February 17 2015 still ain’t recive my w2 this is ridiculous same way you want yours this is a shame all this I bet everybody at corporate. Got there’s. And everybody at whitehall pa dollar tree got it I’m just disappointed and the xrazy thing is I loved my job to get played like this
Why when the weather is bad like today with all this snow DOLLAR TREE STORES don’t think about their employees and their safety they just all about money but don’t want to pay overtime and increase wages but still wants to open in real bad weather im pretty sure the corporate office won’t be open.
i still havent got my w2 i need it
Waiting for mine too most of the ppl at my job already got their refund I’m still waiting for w2 I think they sent mine to my old address..it sucks big time hope y’all have better luck
Been with Dollar Tree for 4 years. I love my job and my managers and my co-workers. I give 100% on a daily basis. I have just been told my hours have been cut to 15 from 27 1/2. How can I live??? How does Dollar Tree expect to keep good experienced employees? My store is a model store, which is about to fall apart. Something must be done about this, for the associates who have been with the company for years. Why are we being tossed to the curb like trash??? This is wrong H.R.!! You must know this. Please give us our hours back, so we can keep our store looking the best it can be and our customers happy. Thank you.
Still no w2 its feb 9th this is ridiculous for a job that I loved and got fired cause of a am that was mad cause I was better than her and associates would call me for help and not her and I trusted that person but besides that I need my w2 please tell me where is it I have a family to help and bills to pay just like you at corporate
no w2 this is just ridiculous please mail one out to me as soon as possible
I need my W2 ASAP!!! It’s feb 8th! Wth!! People who have quit and gotten fired has their w2 but yet I don’t!! I’m ready call IRS cuz I’m tired of the whole automative system!! Is there even a human in the corporate/hr office?
I just wanted to let someone know that I went to the dollar tree store located on 1271 lake st Aurora il 60506 And it was closed 20 mins before closing time I was at least 10 other costumers trying to get in and the lady just waved that they are closed. This store just opened a few days again and it already has a Big thumbs down from me. You can’t expect to close 20 mins before and have happy costumers. Absolutely ridiculous!!!
I need my w2s I have a life to pay for just because I worked there for 8 years an you stold all my breaks an lunches because you are linning your own pockets with my money dont mean you can lag you are the worst place to work for as a stocker a cashier or a manager you are worth so much money but yet have no idea of how to treat your employees you are alway taking an never ever gave any thing in return its sad when I worked open to closes with no extra pay because you are to cheep
send me w2
There a light skinned skinny black girl with short hair at Dollar Tree Freedom Drive Charlotte NC who never says thank you and even told one customer get your own receipt she usually works night and gives everyone the kiss my bass attitude. She never smiles and the manager who could care less if she treats customers like crap. A regional manager should be sent to this location ASAP or I will continue to message corporate to get this resolved or employee replaced with a smiling face.
Thanks for your time.
Concerned Customer
WER ARE OUR W2 FEB 5 AND NOTHING
I was just told they won’t be mailed out until 13th
They legally had to be out by the 31st
I called hr an was told she would look into it an call back that was 2 days ago
I wpuld love to know we’re is my w2 its feb 5 haven’t recived it
I just came home from shopping at the dollar tree in somers point nj and asked the manager about batteries and he smelled like marijuana and his eyes were glassy and bloodshot his name was dave
dollar tree where the heck is my w2
As a worker for Dollar tree store #5556 I just want to say how sad it is that as soon as my manager found out I emailed corporate I mysteriously got 2 weeks without any hours….we are told to contact corporate but get punished for it? Can you say new manager please. We have lap dogs getting 55 hours a pay period when said manager says there are no hours available??? When is corporate going to do something/anything to improve our work place…..
IN DIDN”T GET MY W-2s…..And by law, i was supposed to get them by TODAY!!!!!!!!!!
Right I didn’t get mine neither and I need bills to be paid , what a crock of bs
I was wondering if by any chance you would consider putting a Dollar Tree here in Iowa,La.Our town needs more store here.With gas so high it’s hard to travel so far to to Dollar Tree in another town.Thanks
People if u stop and think about all of us wrking for dollar tree. All of our pay and prafents are going out the doors. And they hsve too many people wrking so that cuts your hours and amount of you get to wrk. Think about it.
This company f***ing sucks sadly i work this garbage can. I got a problem with my store manager and i cant get in contact eith my DM or Corporate. Always a voice operator -_- fix store #4169
3917 White Plains Rd
Bronx , NY
F*** my store manager
Exactly!!! The manner at the liberty street location in Erie p.a.. is a pedophile. Look him up Jason Johnston and he ALWAYS smell!!!
I shopped tonight at the dollar tree in Zion, il and the store manager was there and he was very rude and did care about me telling him about the filth in the bathroom or the store. The store was dirty and the bathroom was too. It was feces on the floor the walls were dirty…. Everything was bad there and when I asked the manager when was the last time he looked at it he said he doesn’t know… Huh smh. I never had an experience like that at any dollar tree.
I cannot read all required information on my receipt. This is in reference to the your store in Knightdale, NC. You have an outstanding manager, Tony, in charge. He will actually go to the location of the required item to get it for you. He chooses his employees with care and he gets good employees. Which brings me to Rae’ Dawn, cashier. What a delightful young lady. She always greets you with a great big smile, is friendly and keeps the line moving. Your company is fortunate to have these 2 outstanding employees. They deserve a raise!
This company SUCKS! and it starts with CORPORATE. Not only do they make it impossible for ANYONE let alone an employee with or without internet access to reach a live voice for information verification or to place a complaint they also show NO Concern for management policy and procedure implementation. The Manager Mike at the California store on Davis st in San Leandro recently lied to the employees in order to staff the store for Thanksgiving day by telling them they would receive holiday pay for these shifts. A few days before pay day he informed those that worked on this day that they would not be getting the time and a half as he stated due to a schedule policy he hadn’t made known to staff.
As a Manager he should know policy like the back of his hand. This store management team do not give employee hand books to staff and have made it EVERY difficult to obtain one from anywhere. Their easy out is to contact corporate because they know an employee will never get a hold of someone that can make a change with this corrupt and disfunctional management team. SHAME ON YOU CORPORATE! For deliberately making it hard for your employees to contact a live voice in your office if anything they should have a fast track line for this reason but I guess the passing of the buck starts with you…. no wonder your management in San Leandro California is corrupt and faulty. manager Mike needs to be retrained and re-evaluated as a manager! Not only for his lies but for ALL the other off the record crap that he pulls because of his position. Send someone to this store and ask the employees individually how he acts, you’ll be surprised as to what you find out but then again you might already be turning a blind eye to your ghetto managment… you guys must be really hard up and have absolutely no type of management standard shame on you.
the corporate office staff do not care as long as they have a body to feel a position that’s all that matters to them they are probably just as ghetto as there ghetto management teams.
I can’t get nobody in the damn office either. I swear I pushed buttons for 45min or got hung up on. When u email them even auto email!
This Dollar tree corporation is only focused on getting rich. They care nothing about the employee at all. It’s all about them and it always will be. I hear Dollar Tree is a big revolving door. So don’t expect any better from them, they are greedy for money only.
I worked at dollar tree Attleboro Ma, first the communication between corporate ,human resources towards the mangement is AWFUL. I left for personal reasons any time trying to get human resources has been a night mare. I needed a letter to show I no longer work there for benefit purpose and help from a severe domestic violence issue and I can’t get it. With this out standing I can’t get any benifits help letc. I am confused, hungry, homeless due to this domestic violence and just need a letter from dollars tree to show I am not employed there. Please help me
corporate does not care how ghetto their management teams are anywhere in the United States.
Its funny how people wanna complain about Dollar Tree when customers can b so rude to employees. U have corporate that dont even care about their employees. Its all about $$ Smh.. They only give u pt hrs so they dont have to pay health insurance etc etc.
I was recently extemely exiced that A new dollare Tree was opening in my city of Hammond, Indiana.Store # 5694. I used to shop at the old store located here until it closed down a few years ago. I have been shopping at Dollar tree stores for more than 20 years. I have been at this store more than a few times a week since the store opened. i thought it was convient, as I have had to go to Griffin, or Lansing Illinois. I will now continue to go back to those stores and never again spend another dollar at this store. I am used to spend at least $100 every time I shop there. which easily adds up to several thosands of dollars each month. But, after yesterday, I will never visit that store again after encountering the rudest, and most ignorant employees that Dollar Tree could ever have employed. This comment would equal an entire page to list the insulting experience I received from this store. So instead of venting here, I will just say to the 4 people that worked there. 2 I will name here. To Michelle. If you are the store manager, I feel sorry for Dollar tree. You are without a doubt the most unqualified manager that I have ever seen. door is? When a spill occured, you stated you didn’t know where the wet floor sign was. If that is true, then what would be your reason if a fire occured? Would you know where the exit As a manager myself, I will say you are not quaified to oversee toliet cleaning, let alone a store. To the cashier that thought I was a complete idiot, when a customer asks for a corporate number, they mean for Dollar Tree. NOT TELECHECK. there is a difference. to the associate that stated she did not know the name of the manager of the store. Are you part of the welfare to work program? Do you just go where you are sent and have no idea who is in charge. I guess it’s not all your fault. michelle stated she is the store manager, so I guess you wouldn’t know. last but not least I save the worst for last. Larona, you proved last night, you have never held a real job before. You stated I was an ambulance chaser. is that how your baby daddy(s) supports your family. when there is a substance spill that is thiker than water, paper towels only make a spill worst. To BOBBIE MELENDEZ the only customer that spoke up about the situation to the hammond Police. you are truly a wonderful person. I am glad to see that there is someone out there that still believes a customer is always right.
corporate does not care shame on them.
Well, ive read alot of reviews. Sounds like our store , pcola fl. They hire any1 off the street,.
right , people woth tax fraud and go to jail on the property
The cashier name shylece at store # 227 didn’t greet me at the counter.nor did she hand me the items in at the end.of my purchase I asked where is the items and she responded in a rude additude towards me….This incident has really upset me because I didn’t ask for this kind of treatment.This store is awful and I won’t.visit it ever again.
I was in the dollar store in Altus and I’ve been shopping there for years today I went in to use my coupons I thought I always do and this new girl to take God from some other town or somewhere far away tell me I couldn’t use my coupon the only allow for coupon per transaction and I told her I’ve been shopping here for years and using and doing the same thing I’ve been doing that’s the only way I can live I have cancer and its I need to save money all I can so and they just so rude and so mean up there they made me cry right there in the story that made me so upset because I’m so emotional anyway so I’m going to start shopping somewhere else Walmart down their prices and some of the stuff that they got at Walmart is just as low as the Dollar Tree
I was a employee at the cordele ga store. After four and a half years with dollartree. with no completes.i was let go fot loss perventaion. a newly hired asstant manager said she thinks i was stilling.they let me go like that. there are other employees that don’t come to work. no call no show is a fireing offenses .coming to employees come to work high. one employee has been arested three times at work.the manager has went and payed here bond each time. money comes up missing. they get write ups and still have jobs.i put in for promotions. and kept getting passed up. dollartree in cordele is not fair. too male employees
I am hoping someone will send this to the appropriate person who will be able to help me
About a week ago I was up early online looking for items for my daughters upcoming weeding 11/1/14. I happen to see gold chargers on your website for a really great price. I place the order for 5 cases. I was able to get all the way to checkout but unable to make the purchase. I may have hit checkout a few times not realizing it might actually be going through. I thought I better call customer service. It was early morning and the person toled me to call back in 15 min the system was rebooting. I tried online agin with no luck. I called back and explained the situation to the representative. I also told her my mother’s credit card was being used because she wanted to contribute to the wedding so the billing and the delivery are different. She placed the order for me.
I get a confirmation saying the order is on hold. Next day the order is canceled. I call customer service again and explain the rep states they don’t know why it isn’t going thru and she take the information and places the order. I asked her if she thinks it is because it is my mother credit card and my address and she said “yes it probably is” I then tell her cancel the order and and place it with my credit card with my billing address. She places the order.
I get email saying it is on hold. Next day canceled. I call back and speak to a supervisor who helps me I believe her name was Tracey. She is unsure as well as why it is canceling, at this point I am frustrated. I ask her to have someone call me to explain. I call back to speak to Tracey and I get her manager who is very hostile with me. She transfers me to Kelly from Risk Management, she stated she makes the decisions onwho can buy from them and she states that I am not allowed to purchase for Dollar Tree because I am fraud. I am blown away, I couldn’t believe my ears!!! All she kept saying was read the terms and conditions??? OK, I read them and I still am confused. I am a customer who is having trouble making a purchase not because I don’t have the funds, but because Kelly doesn’t like my attitude. Is this a business?
Ok then I ask my husband to make the purchase. He calls and tries to make it with his bank card its rejected. He immediatly hangs up calls Bank of America, talks to a rep and everything is fine with his money and nothing was flagged. He calls Dollar Tree back to make purchase with his American Express card, it is rejected. Yep, good ole Kelly the gatekeeper gets on the phone to tell him he can’t make any purchases either refer to terms and conditions. He is confused and she said then ask your wive. We aren’t selling to anyone in her family!!!!!! My husband was shocked being a VP of sales in the travel industry for 20 years this didn’t make any sense.
I was in the Charlotte store location Northlake store #4609 and had the worst customer service experience EVER. The cashier was do hateful over a mistake she made in ringing my items up I still in shock.over it. I informed her that a candy bar that she rung up on my order was not mine. Then she yelled at me where the while store could hear and stated “I don’t know how that happen” I said it happen because you rang it up. Then she continued to yell and scream at me like it was all my fault. So at that point I wanted the.manager up there to handle it. Well the manager on duty was no help. He stated that he could not refund anything only exchange. Well that funny the cashier made the mistake so they should be able to refund mistakes. Then the manager wanted my name. He should have never asked my name. He would not even listen to anything that I had to say. That manager and cashier has no customer service skills I do not know how on this earth that they ever got either of them positions. I will never ever shop at a dollar tree ever again. If they buy out family dollar also I will never go there. Customers I ask if you must shop and
live in Charlotte please don’t ever go to the dollar tree at the Northlake location store number 4609. I don’t want you to have to experience the situation I had to endure. Oh also when I went to call the 800 number for corporate office they were closed at 5pm so it stated to leave a message and they would return the call. The funny thing is I called at 5:17pm to leave a message about the situation and the voicemail was already full.
I was just at the dollar tree store on 122nd Halsey Portland, I am furious embarrassed and a bit violated… My 3 children and I were in store for over two hrs and I must have been suspicious of something or something like that??? But my dummy idea, I put items inside a bag, (that I was going to be buying)& which might I add, I am walking with kids and stroller several several blocks, so I put items in bag, a lady approaches me and tells me to leave store and not to come back…. After I even stated I was going to purchase everything she insisted us to vacate, and my two older children cried, I still shocked walked to door re stating I was going to buy the stuff, I am very disturbed and embarrassed ave shocked I’ve been going to that dollar tree for years 2 in fact, and now I have half a mind to NEVER SHOP AT ANOTHER DOLLAR TREE AGAIN…. I’ve worked in retail several times, and policies are all different but pretty much the same, if suspicion of a shoplifter, we were told to approach after the customer crosses the door and with unpaid items…. My children, myself and my maker know the real truth, and the situation that took place few minutes ago was in uncalled for and very disrespectful not putting myself on blast but got the record, I have over 430$ on hand, and from one power hungry employee’s actions, my children and I were falsely accused, and humiliated in front of many customers inside the store…. Very not appropriate for any one involved….. Very un-happy
My wife is a manager at dollar tree couple weeks ago they had an armed robbery.no cameras to see the subject.now tonight someone pried. The back door open and broke the lock.again no cameras as of yet.now my wife has to stay at store till the door is fixed.none if the employees want to close they are scared.so she has to take on the burden and work open till close.she loves her job and is dedicated to the store.but what has to happen .does someone need to get hurt or killed before some kind of protection.is put in place.or do I have to get the cameras put up and involve the media in this matter.i was a police officer 28 years now get off your asses and try to protect your workers.
Im telling u Dollar Tree doesnt care at all about there employess
there is a store on Plano zip 75076 900 w 15th St. Me along with family who are fight are living cross the street and tpyslly 10 times applied forcjob in that store so far we were never even invited for interview I wanted to complain to EEOC but did not as though I not sure it be a discrimination but when u see every week there are four people new hired and four fired or quitter I have no doubt there is an intention in not hiring us we should have been employed so far based on work force acts if you do not fire the manager till Tuesday morning 11:46am completely from this store I get in touch with federal investigator who knows already about this store. There is an Asian guy working there loyal he can be manager and if I start working there by my 20 years r promise I will develop your store in a way that make you open 10 more locations . I WAITING FOR CHANGES GAPPENING IN onday or Tuesdaybmorning then start to make up it a serious complain against not that store about the whole dollar tree through federal agencies . For the constitution if the great United States is severlu against discrimination and prejudtification of any kind of you do not change we will be acting through the media as well tell our story each one of my family members were the best employees in their own store while because of our nationality we are not even tried for one month. There is no answer accepted unless would bee more loss for your good name. Ash
I would like to know when it is your place to spy on a employee that is go out because she needs orporation on her foot and while Tina is out your managers at store 02504 Kim Cundiff,Rhonda Litsey,and Christian Durbin is going to watch to see what she does while she heeling. Not only does the store manager Kim Cundiff schedule Tina when she has doctor appointments so Tina can’t make them. You store manager also invites Rhonda, Christian out shopping and to weddings baby showers . I worked in store where the managers were fired because they became friends out side of work. I guess you as a company don’t have problems with friends and family working in the same store also what kinda company are you that you let your managers bring in there family and work for nothing.
I work at dollartree too and nepotism and cronyism are hide I calledbthe district manager on one manager in my store nowvall the Buddy’s are coming down on me
12 years ago I was hired to be a cashier for dollar tree. The manager hired me pregnant. I was on my last trimester of my pregnancy. I had to leave work one afternoon because I was having contractions. I delivered a baby girl shortly. I have been “blackballed” from working for this company since!!! Tell me where is the fairness in this!!!!
No rite at all
I have a family and bills. I have RSD. Sedgwick did me wrong and their doctor lied that I wasn’t hurt. I have 5 different doctors saying that I have RSD. Reflex Regional Complex Pain Disorder.
I got injury at dollar tree 2years ago an still hurt. They fired me and took me off of workmens co. Now i m hurt and out of a job.
BOB SASSER CAN U PLEASE HELP ME
i am an employee at the woodbridge dollar tree my overnight manager is racists and sexist , he made me stay at work for 7 hours while puking every 15 minutes when i asked him if i could leave he told me “no wtf is wrong with you we are short staffed” last time i checked it wasnt an employees fault that the employer is short staffed . i began to defend myself with the manager as he chased me out the door like he was going to hit me it got so serious another employee had to break it up before my 30 YEAR OLD MALE MANAGER hit THIS 20 YEAR OLD FEMALE STOCKER .! he also is in the bathroom for half of his shift ad when you do see him hes grinding his teeth his eyes are blood shot ad he reaks of alcohol , now after the arguement on Friday ( 9/12/14 ) i returned to work Monday night ( 9/15/14 ) like he told me to i walked into work with a write up saying i threatened him which i didnt , and them him and my store manager jus treated me like shyt the whole night , everytime i had a question i got yelled at or an attitude , for example when i cut my hand fairly deep with a dollar tree box cuter and asked for a bandaid he replied “why its a lil paper cut” now mind you its 8:50am on TUESDAY morning ( 9/16/14 ) and my hand is still slighty bleeding , but its a little cut right .? i tried calling corporate and the operator hung up on me and told me there was nothing she could do . i wud really appreciate if someone from corporate returned my call immediately or i will go to my local police department . thank you .!
Wowwww incredible
Get a lawyer
I was in store 795 Monday night. Your store manager called me a b_tch. Your customer service number goes in a loop. I sent an email with my details and have not been contacted. I would appreciate it if a district manager email me a direct working phone number. Her behavior is and was unacceptable.
Regards,
RL
i attend dollar tree in tallassee alabama several times a week, everytime i go in there the line is always backed up. they have 3 other registers that are never open i have never seen them open since the store opened which was 3 years ago almost. my question is if they are so many registers then why isn’t someone working at another to help the customers get out fast? Also, surely we can afford some racks in the parking lot so we will not have to wait in a line as well to get in the small doors to push the carts back. Another thing i would like to point out is that it makes me sick to see employees smoking right in front of the door that you enter because i along with thousands and children have to inhale the harmful smoke and my son has asthma and he is only five years old. i dont like to complain much but dollar tree seriously need to get their act together.
So this pass weekend we in to a dollar tree store in the San Bernardino county area, and went in with our printable coupon and mind you its a manufacturing coupon that we got online. So these cashier told us that they cant take our coupon because there printable coupon so we asked to see there policy and it say dollar tree don’t take copy print coupons but our coupon is a manufacture coupon that is printed off from the internet so it’s good but apparently these cashiers don’t know the difference. This dollar tree is so not coupon friendly.
I am a former employee of DT store 2794 in NY and I need a paystub for the end of February 2014. Is it possible to have one sent to my email?
Good afternoon, I’m sending this email to complain about one of your stores Store# 928 6800 Spencer HWY. Pasadena TX. manager Shantonia, this person was so rude to me and her employees. I need someone to contact me about my complain
It’s too long for his email
you should put it on twitter, it seems twitter is the only way to get attention these days also, you should call corporate go to the store website and find the number if you dont know it and file the complaint there. if that doesnt work you can always call the better business bereau that will work. its a shame people that are out here looking for jobs cant find one and the people they hire are so rude and ignorant. folks need to take pride in there work. It sounds to me like the manager is only hiring or keeping the people they know which is pathetic. i completely understand how rude they are it makes me sick. i havent had a job yet and im 20 nobody wants to hire me and i am smart and i graduated from school and got a scholarship i just dont understand i cant make a living without a job it is seriously depressing me.
I went into DollarTree at 31014 Pacific Hwy S in Federal Way, WA on 8/2/2014. As I came in the store I decided to ask a cashier if she could watch my bag for me, I had items I purchased at Walmart. Well I asked her to watch it because lately they be saying no bags, no backpack and to leave them up front. So I left my stuff up front only to come back after paying for other items to find out the cashier allowed someone else to steal my bag and she got the nerves to say it was an accident and someone accidently took it as a mistake. How can someone mistake it when walmart bags are grey and dollar tree bags are white unless they are damn near color blind!. It was taken on purpose. She knew who took it but didn’t bother to stop them from taking it. And the cashier told me ain’t her responsible to watch my stuff and they can’t do nothing about it because it wasn’t purchased in their store and they will not be held responsible for people taking my stuff that I didn’t purchase in their store and to suck it up because there’s nothing they can do about it. They will not recover it nor will they repay me or give me cash for my stuff they allowed someone to steal.I am going after them if they think they can get away with it. Not with me. It will not be swept under the rug. The cashier needs to be fired. So next time I go in there they ain’t going to tell me nothing. NO bags no backpacks they gunna kiss my ass or escort me out with cops because I am not leaving my stuff up front with no irresponsible cashier who don’t watch stuff. She could of put it on the floor under where she was standing than to leave it out in the opening for someone to take of their free will!
I have a complaint about your store #1093. This store used to b an amazing store but now it has gone down hill. I c u have a new store manager. Her name is Karen I think. I c how she treats her employees and it isn’t right at all how she treats them. She talks down to them
Like their her slaves. And one day I came up to the cashier that had just cashed me out and asked if I could return something and the store manager was next to her counting money from her drawer and I asked if I could do the return at that register and she yelled at me saying hold on! And put her hand up and gave me a dirty look. I will never do my shopping at this store ever again! I feel very bad for the employees. Something needs to b addressed there big time.
I am a former employee looking to get access to my personnel file. Specifically any write ups it may contain, as I have reason to believe it may contain false doXXXXents. I worked with a very vindictive store manager that started out that way on my first day. I was there at the time I was told to be there, no keys, no idea who anyone was, and no one was there. I waited a half hour and still no one. My only option was to call the manager of the store where I trained as I did not have the # for the manager of my store. I didn’t even have her last name. She would not be there on my first day to show me the store or walk me through anything. That was on a Sunday, and I came to find out she didn’t work Sunday, or any weekends or nights for that matter. She then had me open the next Sunday, and no cashier showed up. I got a call from corporate that closing manager the previous night did not do end of day. I could not go to the office, as I was the only person in the store and we were open. (None of this is covered in training) The person calling apologized for me having to be in that position and suggested I call my manager or district manager. I explained to her that neither phone # was posted anywhere in the office. She said she would make the calls for me and take care of eod from her end. Boy did I get an earful for telling anyone in corporate that I was in the store alone with no access to anyones phone #. That’s all the manager and district manager cared about. I was in that store many times by myself because the manager had the cashier from my shift come in early to work for her and didn’t bother to cover the shift for me. I was the permanent closer, 5 nights a week. I was never allowed to leave the store for my lunch or even take an uninterrupted lunch, because I was the only manager scheduled, in a store with 5 managers. I would get nasty texts at 4:30 in the morning over some little thing she didn’t like. And I would get texts while I was working asking about sales or telling me to call all her stockers because she changed her mind about what time she wanted them to come. She kept me working 5 – 6 days a week, but wouldn’t change my status to full time, keeping me from benefits and bonuses. That store wasn’t even making sales, let alone bonuses for a year before I started there. While I was there, we made sales and bonuses 3 out of 4 quarters. It hasn’t made sales since. We were made to come to work sick while the manager would stay home if she had a hangnail. We were not allowed to request any days off because the manager said she didn’t take requests, you had to work when she scheduled you, because that was “for the good of the store.” I am looking for access to my file because I believe there were doXXXXents added after the fact, without my knowledge. I brought my concerns about my manager to my district manager, who then shared everything with my manager. (So much for the whistle blower policy) The next day, my file disappeared from the store, and a week later I was fired for general job performance. When my file disappeared, I knew something was coming. We had an employee who called in sick one day, (had a doctors excuse, in fact), and she wanted to fire him. She talked to hr who told her that if she had that much of a problem with him, she should have written him up months earlier when his calling off created a problem. Her loose interpretation of that e-mail was to put post-dated write ups in his file for every time he called off, or didn’t show up. I saw her do it. She got mad that she still couldn’t fire him because he had a doctors excuse. She felt it wasn’t real because his mother works for an eye doctor and would be able to get an excuse if needed. The excuse was not from an eye doctor. So she accused him of stealing without actually seeing him doing anything. Eventually he quit. I’m glad I no longer work with a person of this caliber. She is a representative of you company and the way you treat your employees. Please tell me what I need to do to access my personnel file.
I have been working for dollar tree now for 7 months and still haven’t received a pay raise I have been promised more hrs only to receive the same or fewer of on average 13 hrs a week I have worked hard at meeting the standards set as a stocker and have worked every day despite a few for things I couldn’t control how does a man feed a family and survive off of such little pay and hours.
I started working for dollar tree on 8/6/14 which was my first day work in I have a second job which was told on the first day I was hired. Mrs pistol that runs the store on Mansfield rd was willing to work around my schedule and now giving me problems with my hours telling me all kind of run around I need for someone to get back with me to tell me how the payroll really works cause I give her my schedule from my other job in a timely matter but she’s always putting me on the schedule the days I can’t be there or she would always tell me she lose my schedule I always don’t be on the schedule or if I do it be only one 4 hour day and its the day that I’m at my other job when I don’t understand how when I give her my availability that I can work and its always a time she say the computer spits out that she doesn’t have anything to do with. I need for somone to please contact me regarding this matter asap.my phone number is 318 553XXXXx. Thank you
Your manager Kelly at the Orono, Maine store is a f*** cu**!
My paycheck was sapposed to be mailed to my address but
I never recievef it.
I’m a huge fan of Dollar Tree’s dollar merchandise. I mean, I don’t even go to Walmart like I use to. But all flattering aside, this is more of a complaint at one of your stores. I make a habit to help people whenever I can. But late this year I was informed that helping Dollar Tree employees was against companies policy. So ever sense I stop helping out at one of the stores located in McDonough Ga, I’m being watch like terrorist. I mean I gave them my word that I wouldn’t break company policy but I feel that am being harass like they want me to be banned from there store. Sense when is it a crime for being helpful. I have to say that I never felt that my rights as a customer has been more violated in all my life. This is called harassment from dollar tree employees who just don’t like me. Don’t care how you look at it
I am a senior on a fixed income and my only transportation is a bicycle .With hundreds of stores around the usa you would think dollar tree stores could afford bike racks in front of your stores ,more checkers would be nice too!
Being employed with your company has not only shown but given the utmost disrespect towards the employees, maybe when it comes to management you really need to ask yourself, “Do we honestly care about those who not only work for us, but most importantly the customers that do their shopping with the Dollar Tree, (if I am correct, it is the customers that make everyone’s paycheck including yours), or even those who have stock, shares or on the Board”, “Would I want to be spoken to in an unprofessional manner in front of customers no matter what the situation may be”, “Or is it just another Dollar that you put in your pocket”, “How Valuable is that one single Dollar really worth when it comes to The Dollar Tree” ? Do you really know what customers say, you don’t, because it continues each & everyday. Goes to show how you feel about your employees & your customers at the Dollar Tree… I was warned upon my hiring day it does no good to try & speak with the Corporate Office of how Managers treat/talk to their employees, nothing is addressed as it should be… Maybe someday you will understand when an employee files a law suit against that manager & The Dollar Tree…
I HAVE 300 DLTR AND 100 FAMILY AND 100 DOLLAR GENERAL SHARES. I LIVE IN NORFOLK, A FEW MILES FROM CORPORATE OFFICE, MR. BOB SASSER. MY QUESTION IS: WHY HAS DLTR BEEN STABLE FOR ALMOST TWO YEARS NOW—-NO HIGHER, NO LOWER.
WITHOUT DIVIDENDS I AM NOT INCREASING MY INCOME….I AM AN OCTOGENARIAN IN A RETIREMENT HOME. I MUST SAY THAT YOUR DOLLAR TREES IN NORFOLK ARE VERY FRIENDLY….THE STORE ON 21 ST IN NORVA IS ALWAYS BUSY, VERY FRIENDLY.
WHAT IS YOUR PROGNOSIS FOR THE NEAR FUTURE?? (LONG TERM IS A WORD THAT I DO NOT HAVE IN MY VOCABULARY)….WHEN ARE YOU GOING TO SPLIT?? WHEN ARE YOU GOING TO MEET AGAIN HERE? CDR A.P.PIRRONE NAVY RETIRED…
went to store 485 in st Charles, mo. the gal all alone, manager doing inventory on a Friday at 5pm. she has 20 people in line and no one else. manager should be fired. I work in public and as night manager, this is not how you treat customers or staff. are you all work with wal mart. cause I do not go there unless half to because it sucks there to.
I have not been an employee since 6/30/2014, I received my hourly wage but did not receive my vacation pay that is due to me and please advice Wells Fargo that I am no longer working for Dollar Tree so that they can distribute the funds that I have with them. I would appreciate it if these matters were taken care of immediately. I was employed at store 03130, Canon City, Co 81212. Thank you for your immediate attention.
I’m in the same boat as u. I worked with this company since July of 2006 and finally left in May of 2014. I tried to pull my money and it’s been almost three weeks and I can’t get mine bc Dt won’t reply back. I want what’s mine and what I worked for too
Worked for Dollar Tree 14 yrs. While wrkin I got assaulted at gunpoint. Was beat up so bad almost to die. Been on Drs. care & wrkcomp for 2.5 years. Finally got realeased by Dr & got in touch w/ corp office. After a month I receive a letter of termination from Dollar Tree. That they couldnt accomodate me. Wow!! What a shock that was to me when i have given 14 great years to this Co that I loved. Now that they have terminated me they wont change my status as term.therefor,I cant get any money out from my 401k 2 help me w/my bills. Nobody in corp office will direct me 2 the petson I need 2 speak to.Desiree Moore never returns my calls.Hr& Payroll wont help. What a co.!! They dont care & so unproffesional at corp office
I have been calling the number for your corporate I have been tired of your East Lombard store with your disrespect for employees I had an experience she tried to say that she did not ring me up for a product when I showed her the receipt then she tried to change her story I had to witness says I have their numbers I’m calling a turnoff fares to look into this store I’m calling the media and I’m going to go to the paper cuz I’m going to let them know how this store is still operating after I’ve already called and made two complaints and I know if other people making complaints and nothing is being done the sales manager who called herself a manager who’s assistant manager christina is so disrespectful and let her in please get away with everything and she is so disrespectful to the customers customers come first we pay their paycheck and I’m tired of it I want to call to talk to corporate cause I’ve already called internal affairs
Every time that I’ve shopped at the dollar tree located on fm 1960 in Houston,tx 77069 I’ve had bad experiences with a cashier named Tasha she is so rude and has a bad attitude she doesn’t greet if you ask me she needs more training because her customer service skills are horrible I feel as if the store manager cares less though she’s just as rude the way she talks to her employees and the profanity it so reflects on dollar tree but until you take out the trash people will keep complaining about the service at store # is 2215
i had by the far the worst experience today at your weymouth, ma location. 765 bridge street suite 3 to be exact. a very ignorant employee was yelling and swearing up and down the aisles about customers…in front of customers! so i said something to him in front of his manager Matt Briggs. the manager said nothing, he did nothing. i then left with my boyfriend only to find said employee outside with his shirt off staring us down as we were walking to our car. when we pulled up to him in our car and asked what his problem was he said he did not have a problem and that i was the one who mouthed off to him. yes he said exactly that. we said forget this hes ignorant and went home to call and make a complaint. MATT BRIGGS the manager answered the phone and said he would “talk to him”. ummmm really?! i am disgusted and insulted. the better business bureau is going to hear from me i also made a.complaint on dollar trees site and monday morning their corporate office will be hearing from me. a situation like this is in no way going to fall through the cracks on my watch. you do not treat people or paying customers like that. and btw their were children in the store at the time.
I would love for you to please put a store in the county of XXXXberland va. 23040. As there is no food store here only gas store but a dollar general ( they to high) we need you here for many reasons. You can make money you well always have people in the store buying. We need your store here months ago. There is money to be made, cause most of use get together drive to farm ville or Richmond just to go to your store. The money we use on gas could be spent in your store. Please come here soon.
I’m a concerned customer a the Johann Mann Blvd dollar tree I’m so tired of going there and see I. think it’s management employees out there smoking especially when there is a line up at the registers!l if
they must smoke why not 1 at a time?? It really doesn’t. look good and they smell strong when they walk by me other than that it’s a very clean store
Im from Key West,Florida.Im the customers.One day on June 14/2014 I was do gricery.After I back home ,so I would like to do on webside Dollar Tree and do Survey,but guest what happen.When I give them the #4326,the websaide Dollar Tree try telling me is no 4326 store?The number is not existed?So Key West have fake store Or illigly??I was shock.Well sh…happen.Maria Carey,Key West.Thanks Dollar Tree.
And he follows female customers around asking questions, trying to strike up conversations, etc… I have had numerous complaints that hes creeping the customers out. They feel like they are being staulked. How isvthat right!?!
Dollar tree corporate office really needs to look into store 00401 in tarpon springs florida. The manager, nick, gets away with keeping frozen food and dairy on the sales floor for over 45 minutes at a time. He never closes his two nights a week, always leaving during the day to go to his daughters elementary school then comes back after an hour and a half and takes an hour or more for lunch. Ive hever been written up until this past week. And fired later that afternoon. He treats all employees badly. He makes cashiers stay when they are throwing up at the registers ringing fustomers out and tells the cashier she had tobwait until he took his lunch to send her home.. I have now lost everything. I was put in for a transfer, even after I told the dm I needed a transfer, she blew me off. The store I was set to go to somehow thought it was another girl that was being transferred. How is this my fault?
I have a question about dollar tree hiring signs. The dollar tree in brewton Alabama put up a now hiring sign that said inquire inside and it was written by had on a green poster board with a smiley face drawn on it. So I went inside to put my application in and I gave it to the manager but she was on the phone and just reached for my application and didn’t speak to me or a knowledge me putting in my application
So I walk around the store and bought a few things and once I paid for them I saw that she was off the phone. I went over to her said that I saw their sign on the door saying now hiring and asked her if they were. She told me they were not hiring. Then I said how are you not hiring and you have a hand written sign on your door saying that indeed you are. Her response was that all dollar trees are required to put that sign up even though they are not actually hiring. This really hurt my feelings because why would dollar tree have their stores put up a hand written sign in the door saying now hire inquire inside and they are not actually hiring. I consider this to be false advertising of jobs. This makes absolutely no sense to me to say you are hiring when you ”re not. I really needed a job but how can you get a job when stores are putting up false advertisement of employment.
I am a faithful CUSTOMER of the Dollar Tree store on Viscount Blvd in El Paso, TX. I love shopping fori inexpensive decorations and other items there but during the summer months I hesitate to go because there is no air conditioning in this store. According to a very nice,helpful employee, there will not be amy for the rest of the summer. Maybe it’s still nice and cool in Chesapeake but it is scheduled to hit 100 degrees in El Paso this week and next. These temperatures are our summer. If you don’t care about your customers have some empathy for your employees who must spend 8+ hours in this sweat box. This is Inhumane treatment.
The dollar tree in lucedale Mississippi had fired my friend from there because the manager tonya said she called her two mornings and there was no missed calls on her phone and i was around my friend them two mornings that tonya said she called she never did I’m letting yall know that if something don’t be dealt with we are gonna not play I’m very mad right now.
I GOT HIRED AT DOLLER TREEMAX IN SAN CARLOS
C.A I WORKED ONE DAY I Thought ITS OK I WASN’T TO
OK ABOUT JUST CUZ MY FRIST DAY THE THEY PUT ME UNDER
ALOT OF PERESH. DIDNT TAKE THE TIME TO SHOW ME HOW TO
USE THE REG JUST PUT ME UP THERE.DAY 2 I WORKED WITH
ROSE ASNT MANAGER WAS SO UNPROFESSIONAL.I THOUGHT I DID
PERTY WELL FOR MY SCENT DAY BUT I ACCIDENTALLY OVER CHARGERD SOME ONE
A PAIR OF SUNGLASSES BY ACCIDENT. SO I BEGANG TO ASK
ROSE HOW DO I REFUND THIS CUSTOMER ROSE BEGAN TO YELL AT ME IN FRONT OF 7 people then began to tell me the the dont to refunds only even exchange rosa ask the customer if she wood like something in the store to be even the customer said no I want my money back rose look at me an demaned that I take $1.10cents out my pocket.I said no way.I will never work or shop for doller tree this was so f up man I quit on the spot 8$ an hr is not enough. Sometimes will be done even if I have to go to Leal aid. I wood like someone cood please contact me .650) 271_44_33 .I worked customor severs for 2 years at a drug store was never treat as bad as doller tree.
I got hired May 1st 2014 at the Dollar tree off Hesperia Rd. in Victorville Ca. and have only been working for a little of 2 weeks and it seems that the managers are already trying to get me to quit. First off they only “trained” me for 1 hour and then left me alone on the cashier with no one else cashiering but me! I kept making on the register and had to keep calling the manager because I didn’t get proper training, they then proceeded to yell at me in front of customers that I was doing it wrong and messing everything up. They put too much pressure on me, ever since I got the job when im on the register I am the only cashier! I look around and see other employees standing around talking to each other, on the phone, gossiping with the managers and no one is doing their job. They continue to threaten me that if I don’t do better on the register that they are going to fire me, but what do they expect when they only trained me for 1 hour! Yesterday I got suspended because my drawer was short, I know for a fact the managers set me up because a few days ago one of the Managers named Monique took $60 out my drawer and never came back to bring my change, then after we counted my till before I clocked out I noticed the missing money and called her out on it, then she was all “oh im sorry I was talking and got distracted” Exactly your talking and not doing your job and almost caused me a write up because you took alot of money out my till. Then yesterday the same thing happen I could have sworn another manager Susan took money out my till and never returned, but this one was worse. She then proceeds to count my till and says im $34 short! I count my change out to every customer I have so I know for a fact I didn’t give anyone more change then they were suppose to have. Then she gets her phone out and Calls the head manager Jesus in my face and tells him im $34 short and what should she do blah blah blah then she writes me up (my 3rd write up) and tells me im suspended. All my write ups are for my drawer being short. If they gave me proper training and didn’t take money out my till I would not be suspended right now! I am def. taking action against this store. They send all the stores customers to me while they sit around and do nothing. I have had over 10 customers complain over the manager Monique saying there going to file a complaint on her there and also the manager Susan. I have had customers walk out the store and leave their groceries right there on the counter out of anger from only me being on cashier with no back up! People are yelling out my line getting mad telling me to call back up and when I pick up the phone to call back up they take 20 minuets to even get to the front to back me up. They will see my line is long and be right behind me gossiping and not even open another line up! When the customers yell at them to open they tell them to hold on and proceed to keep talking! Ridiculous! I don’t even have a set schedule I am part time, they call me in on my off days then when I get there they switch my time. The told me 1-9, then 11-4, then 1230-630 all in the same day! They cant make up there minds then they switch my days. I worked 6 days straight then the next week they only gave me 2 days to work! It feels like they are slowly trying to make me quit or thinking about firing me. They make me do everything sweep, go backs, cashiering, helping people out the store carrying their bags to their car for them, picking up the store with no help at all. I am still suspended and not knowing if I am going to loose my job but they way that they are treating me now I wouldn’t even want to go back working for them. Be where of this store location I don’t recommend ANYONE working at Dollar tree Stores.
EDIT: I want to file a complaint at The dollar tree store at 12160 Hesperia Rd
Victorville, CA phone number
(760) 245-4002. I worked there for only 3 weeks and was fired unjustly. I was hired by manager Jesus, I was only trained for 1 hour under another cashier not even a manager, after one hour they left me by myself as the only cashier in the front. The managers Susan and Monique both took money out my drawer and never returned with it causing my drawer to be short and caused me to get fired. All the other managers and cashiers just walk around and gossip with each other while they are on the clock no one was even working except for me. This store needs to be investigated, money was missing out of the drawer all the time. When the store phone rings no one answers it and every time I called for back up either no one comes or it takes 20 min. to get to the front. I don’t want to have to file a lawsuit against this store but I want something to be done. The managers are horrible and very unprofessional I dont think training someone in 1 hour is right and they expect you to be perfect and complain about everything if you call them. There were times I worked and didn’t even get a lunch. they would change my schedule all the time they changed my hours 3 times in one day. They ask me to stay late and call me in on my off days. They didnt show me how to use the cash register properly and if something went wrong they expected me to figure it out. If there was something new that they changed instead of a manger telling me one of the cashiers would ask me did they show you the new changes..and of course id say no because they never told me anything. I would like something to be done and someone to contact me abut this matter asap. Thank you.
I GOT HIRED AT DOLLER TREEMAX IN SAN CARLOS
C.A I WORKED ONE DAY I Thought ITS OK I WASN’T TO
OK ABOUT JUST CUZ MY FRIST DAY THE THEY PUT ME UNDER
ALOT OF PERESH. DIDNT TAKE THE TIME TO SHOW ME HOW TO
USE THE REG JUST PUT ME UP THERE.DAY 2 I WORKED WITH
ROSE ASNT MANAGER WAS SO UNPROFESSIONAL.I THOUGHT I DID
PERTY WELL FOR MY SCENT DAY BUT I ACCIDENTALLY OVER CHARGERD SOME ONE
A PAIR OF SUNGLASSES BY ACCIDENT. SO I BEGANG TO ASK
ROSE HOW DO I REFUND THIS CUSTOMER ROSE BEGAN TO YELL AT ME IN FRONT OF 7 people then began to tell me the the dont to refunds only even exchange rosa ask the customer if she wood like something in the store to be even the customer said no I want my money back rose look at me an demaned that I take $1.10cents out my pocket.I said no way.I will never work or shop for doller tree this was so f up man I quit on the spot 8$ an hr is not enough. Sometimes will be done even if I have to go to Leal aid. I wood like someone cood please contact me .650) 271_44_33 .I worked customor severs for 2 years at a drug store was never treat as bad as doller tree.
On a good note, I shop at the dollar store in Tiffin Ohio and it is always clean (except for the ceiling tiles!!), The cashiers and the mgmt crew are always very helpful and always greet me as I walk into the store. The store is always well stocked and full. The store mgr. her name is joanne has helped me many times to find things and offer opinions for gifts and other reasons.
Life at Dollar tree, how do we get to a point of human mistreatment in today’s times?
I read once that “the weak seek revenge, the strong turn the other cheek, and the intelligent do not care.” I read many of the responses on this site and come to realize that maybe the mangers are a reflection of corporate attitude towards their employees. Possible this is a training exercise which would explain why they have an attorney own extinction. I myself was an employee for Dollar tree, and witnessed the same cruel behavior and several write-ups for just because. I kept a detailed diary and my cell on record during conversations. I am appalled that I allowed myself to get caught up in the same merry-go-around of offensive vocabulary, screaming matches that brought employees to tears. I should have stood up and told the manager “ENOUGH” but I did not. So in a sense, I am as guilty as they are. My attorney and friend reminded me of her favorite quote ““There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest.” Elie Wiesel It’s basically saying, “To stand for those who are unable to stand for themselves” and when we witness these human cruelty, silence is the true enemy.
The Newport Dollar manager’s fit’s the same abusive behavior that I read about on this site, why? What is the purpose other than to manager others with humiliation, degrading their person to make them feel they are insignificant, and unimportant. The tragedy is most of their employees are uneducated and probably in unhealthy relationships, so if they felt they were making progress in getting out of it, the managers most likely due to the cruel technique they use to control their employees only fueled the violence and made the individual feel as if there is no way out. That in itself is a crime!
There is one incident that troubles me, Sarah employed an employee that was obviously confused and suffers from several mental illnesses undiagnosed to my knowledge. In fact, Michelle the general manager had to delete all her employees from Facebook, because of the harassment by this employee. Michelle spoke often of an employee stabbed in the parking lot in Seattle and try to burn down her store, so why wouldn’t she be more careful? Not too long ago, Michelle and Sarah were in the office and Michelle said, “she wanted Pratt (Russian President) to be our President her in the states. The customer was a rough guy and became irritated, and wanted to throw Michelle threw the store windows, and pack her bags, and get out of the U.S. I explained she was talking about Brad Pitt to defuse the situation. I shot her a look and she responded, “I don’t care”. Back to the employee I mention, Michelle stated she was Hitler or someone like him in a former life and I was a doctor and said this in front of the employee who in fact was Jewish. I told Michelle she was Jewish and Michelle just got irritated with me. I truly believe if there was ever a shooting in the store it will be due to Michele and her extreme political views and the importance that she has to ALWAYS be right.
Michelle made a statement that they could only hire minorities, colored people, and trans-gender. Here is an idea hire people for qualifications, not based on color or if someone is gay. That is discrimination, and to go through cycles based on this process is absurd! Michelle made it clear she could never be fired due to pending law-suits against dollar tree for injuries to her back and something else that I cannot recall. I did ask Michelle if she was aware of whom Hitler was and she was obviously a fan.
I explained, a friend in the bureau opened testimonies from survivors of the Holocaust, in fact I switch my major from criminal Psychology to Forensic Anthropology, I specialize in osteology, the study of bones because I could not take anymore, Joseph Mangle dissected a 23 month old alive. This is one of many, many, terrible incidence. How could anyone admire him!!
One last thing, I have been suspended, due to occurrence with the debit machine, apparently a customer has been overcharged, only this time it went through corporate. This is not new to the store, Michelle usually figures out what the problem is or make up something to suffice the corporate office. For example, my till was $15. Over and another employee was $15 under, she claimed we exchanged money, but we didn’t. We have to shut down our machine at least once a week during transaction. Michelle assumes I must have kept the overage, and she went and TOLD everyone I DID, and Sarah told her mother who works at a local market and told everyone there, a deputy sheriff overheard it. Yes my attorneys as of today are involved. I want this to go to court, not for the money, but the knowledge of the cruel behavior the people whom work for this company endure. Oh, almost forgot, the name used when someone is in a lot of trouble is named “Kari”.
Back to the quote I began with I must be weak, strong, and intelligent!
I have been with dollar tree for six years have never been in trouble and never had write ups until my husband had a heart attack in 2012 my store manager has been writing me up for any thing trying to get me to quite I have been treated awful by this women I have talked to my DM about she screams and yells at me in front of workers and costumer i have people walk in the door come to me and say is Kathy here and if she is they leave don’t know how she is still there I feel mistreated her and other workers talk about me I should not have to be treated this way dollar tree needs to do something I have had doctor excuses and she would tell me I have to work I have been there sick with staffs with doctor telling me stay home but she would not let me I have put my heart and soul in to dollar tree and because this one person I don’t want to go in if she is in a mood she takes it out on me makes me feel small with the way she yells at me if I have a problem with my kids she tells me that she could not be there for her kids so I can’t be there for mine I have had 3 surgery in the past year and she acts like u should have just been there I can’t help if I’m sick this is a very big problem I get complaints about the store manager and the other asst manger screaming at my cashiers when they work because they have to be called to the front and I have seen it I have seen and heard my store manager yell and fight and throw thing at costumer I am being done wrong and something needs to be done
Tammy, I do not know where you live but contact an attorney. Really! I myself has witnessed this as well. My heart goes out to you! Contact BOLI and find out who recently investigated them.
You can contact me at korXXXXX@eou.edu
Good luck,
~Brenda aka “concerned”
If all the people posting on here with these employee mistreatment incidents, you can file a class action law suit against Dollar Tree itself as a corporate entity. Log all the dates and times of there mistreatments. If everybody on here sticks together an attorney can contact everybody and compile a law suit.
My name is Toni Mariano and I was interviewed in the Union City, Ca store for the assistant manager position on April 22, 2014 by the district manager (Jeff) and the store manager (Christian). I was called the next day and told pending a background check I had the job. I was called on 4/22 by the store manager and told I had the job. I was also sent an email stating that it’s “Our pleasure to offer you the assistant manager position”. The next step was the career launch website which I was filling out when I came to the rate of pay which was incorrect. I tried to call the dm for two days and left him vm saying that I didnt know what to do as the rate of pay was incorrect. On the third day he finally answered his phone and I was able to ask him my question. He then asked me “what did I tell you the pay rate was during the interview”? I answered the question and was then told I was incorrect, that the rate of pay was two dollars less than he had quoted me during the interview. I still agreed to take the job, as I need one, and he told me to just bypass the screen and he’d fix it when I came in for training. I then asked when training would begin and he told me he wasn’t sure and he’d have Christian call me with a start date. Then on 5/1 I/14 at 8:18pm I received an email stating that I was to start the next day but there was no time on the email. I tried to call Jeff and he didn’t answer his phone. On 5/2/14 I was sent another email saying that the position had been filled and that they’d keep my application on file. I again tried to reach Jeff for an explanation and again he did not return my call.
I cannot tell you how much anxiety I have had to endure due to this company’s negligence. How do you possibly run a corporation like this. I had already purchased the uniform and cancelled other obligations because I thought I was going to begin working and obviously I had stopped looking for a job because I thought I had one.
I look forward to an explanation and a resolution from your corporation.
Thank you for wasting my time,
Toni Mariano
Ur dollar tree in las vegas 3935 has a new store manager by the name victor that seems to treat the employees really bad. I was in the store 4/29/14 and heard a conversation with 1 of the employees saying to her rudely “Don’t talk just dont talk! And this was on the sales floor. Very unprofessional. This is the only manager I’ve seen at this store act like that and I followed the store from Cheyenne and MLK and know the managers and this Victor and 1 before horrible! Crystal was a great store manager bring her back. Dollar tree is a great store. But u need employees to run the store and if they are treated rite by management you wont have a successful store.
I am an employee in Fl, who has been treated unfairly since I’ve been with Dollar Tree and it has been a little over a year. My store manager was very rude and insensitive and always gave me the crappy end of the stick. I closed every holiday including Easter Sunday, Mother’s Day, FATHER’S day, 4th of July Eve, Memorial Day, Christmas Eve, New Year’s Eve and New Year’s Day. I requested my birthday off two months in advanced and was still scheduled to work when the other employees got their requested days off. I was hired as a regular employee but due to my skills and attentiveness along with my experience in a similar working environment I was promoted to Part time Assistant Manager, and was started off @ only $9.35. I had another part time Job to earn extra income which prohibited me from working one night a week, either Wednesday night or Sunday night in any given week. Upon request for a direct availability, the DM came and spoke to me quoting that DT wants their managers to be 100% flexible and that is the reason why they don’t allow us to get promoted if we have a second job. I then decided to rearrange my scheduled to being completely open that same week and quit my other job with only a few days notice.Mind u, I am only part time and I get less than 30 hours week but I cant have a second job to help pay my bills and expenses. A few months after, one of our Assistant Managers got replaced with a pregnant female manager from another Dollar Tree. Everything went fine the 1st week, then her availability bombshell was dropped. She was not able to close on Sundays because she would not have a ride home. The Store manager was alright with that. She is full time but it is ok for her not be fully open but the part time who makes less money and gets less hours has to be fully open? That’s not in the hand book. Another issue: I was in a car accident in November and the car got towed and I was injured. I brought pictures of the car to the store manager and showed him by bruised up leg because i was also injured. I asked him if for that one week, whoever I close the store with out of those 4 days, could be one of the two employees who had a car and would be able to give me a ride home because I had no problem taking the cab to work during the daytime, but at nights fro my safety, I didn’t wanna take a cab when I am injured and could barely protect myself. His response was that he’s not trying to be insensitive but how I get to and from work is my responsibility not his. I then offered to get demoted because I wasn’t gonna put my life in danger for the job. He said he would speak to the Dm and contact me. After speaking with the DM, he said that the DM says if I cant find a way to work my schedule then they would let me go (meaning fire me). Later that day, after the Store manager told the employees of my accident, they were all very welcoming to give me a ride home. So it is ok for the full time manager not being able to work on certain days but for me as part time, they don’t care even if I needed help for one week due to a car accident. Later that week after consulting my chiropractor he gave me a sick note for a week off due to my dislocated shoulder, and sprained leg and also injured back and neck. Now over over 3 months after having the pay, the full time Assistant still cant work Sunday nights and she cannot work Monday and Tuesday Nights either because of personal reasons. The DM and Store Manager makes the schedule around that for her comfort but all I needed was one day a week to earn some extra money for personal reasons and I was denied that privilege by both the Dm and the SM. I am thinking about filing a claim if something is not done about this unfair behavior that is taking place in the work place because I have suffered enough and kept quiet enough trying to deal with it in my own way but It is getting worst. My schedule is built around the other assistant manager and she is full time and that is not fair because I do have a life outside work and when I have a Doctor’s appointment, it is not fair that I have to keep cancelling if the day doesn’t coincide with her schedule. If part time making 9 dollars have to be fully open why shouldn’t the full time be? I am not keeping quiet anymore. I have all the information doXXXXented and if corporate cant help me, then a lawyer will, because I know that working for a company, employees do have rights!
OMG. The news channels would love to hear your story and many of the others on this page! Contact your local news. Click on the story tip button or contact us and then put in subject line : Possible News Story. I guarantee that they will ask you to come on to tell your story.
I use to shop at Dollar Tree all the time, then i started working there. At first it seemed like an easy-going job, until I started working with my store manager. I quickly began to realize that my manager was an incomsiderate, power hungry jerk, who very often spoke extremely negatively about the other managers and most of the employees, (for example, always saying how dumb and useless they all are). Choosing to ignore this, i continued working diligently. However, only one day before i quit and before clocking out, this same manager told me directly that she planned on firing nearly everyone she currently had employed, including me. I could continue detailing the many of these incidents, but i wont. So, in conclusion, my manager has caused me to not only NEVER work for the company again, but has also permanently lost a loyal, (and frequent) customer as well. Dont work for Dollar Tree, the pay is aweful and you will be treated like sXXXX!
I am one who has been with the company for 6 years and I’m being treated bad and my manager has been writing me up since my husband had a heart attack trying to get me to quit she is one of the worst store managers
Amen to that! I had almost the same experience at the Dollar Tree I recently walked off the job at. The management & corporate suck!!!
I have been going to Dollar Tree consistently since March in effort to gather items to have an Easter basket sale. I always notice this one lady in particular who would follow me, circle me and watch me. I never paid it any mind, until today. I actual watch her stick her head down the Isle I was in to watch and walk away. When I reached the cashier I asked the Lady if there was a problem. I explained to her that I have noticed every time I come into the store she is always on my heels. She then denied it and stated that she only looked down the Isle because a staff called her to the register. (Mind you that the register was 5 isles the opposite direction) we I called her on It she got quiet. The cashiers then stated “why are you mad, because she’s doing her job?. Her Job Is Not To Harass me. She then told me to leave followed by “we know what you do”. I then asked “what do I do” and I got silence. I stated that I am a hard working individual with a business and I spend my hard earn money in this store and that I did spend at least $500 within the last month and I have every receipt. I don’t have to steal anything. She then replied ” well then go spend your money at another store. I used this as a teachable moment and stated “all black people don’t steal” and walked out. I called corporate but the answering machine is full which leads me to believe that either they have a whole lot a complaints or that they aren’t listening to the messages
Store #789
Found Store Manager To Be Assumptive, Offensive, And Arrogant
Re:Dollar Tree at 5190 Federal Blvd, Denver, CO – Store # 3188
Very poor treatment by store manager. I’d never been addressed and treated as if I were a tried criminal and trouble-maker for walking in and asking to borrow the bathroom – and before taking a basket and shopping at that.
On this occasion I was addressed as if I were in need of being set straight and given some ‘tough love’. I was talked down to, educated on how things were and would be, and offered permission to take my business elsewhere – All prior to making it past the checkout stands and into the main store area, and because I refused to leave my personal belongings (a backpack w/laptop, chargers, and library book, a transparent store bag w/2 bed pillows, and a purse) up front, where I was told they’d not be taken responsibility for but had to be left if I wanted to use the store bathroom. ‘No Merchandise’ means, universally, no unpaid-for store merchandise – not personal belongings or merchandise bought and paid for from other businesses.
No Dollar Tree, including this one prior to this occasion, had ever been so arrogant and apparently assumptive of intentions. This manager, after making sure I knew how it would be and that I was “welcome to take your [my] business elsewhere” seemed to be quite proud of his sense of authority and power. He even made a point, when I looked to get his name, to tell me it was Nick and pointed to it on his name tag. Not as an accommodation, but as if challenging me to dare to think I might have any right to expect more customer service by a provider hoping to get and retain customer business.
The whole event felt like an opportunity taken by a less than confident company employee to pump himself up by pushing someone else down. Especially when considering that customers walk in with backpacks, purses, and other merchandise, toss it all in their baskets, and then go up and down aisles of merchandise – much greater opportunity for questionable motives than simply taking your own possessions, with no basket or store merchandise, into a bathroom.
This store may be walking distance from the house, and it may have been a source of both personal and work supplies, but, as was suggested to me by this manager, I will take my business elsewhere.
Store 03597 is a health hazard. They are disgusting and that store is NEVER clean. Children playing with box cutters, bathroom has feces and bloody tissue hanging out the trash… people getting stuck on the isles because of boxes of shipment, u boats blocking the isles..etc.etc. this needs to be fixed.
NIGHTMARE Customer Experience ordering from Dollar Tree Direct!
Needing Candles for my wedding, I felt it would be practical, AFFORDABLE and efficient to order from Dollar Store direct. Boy was that far from the truth! I ordered the items and had it shipped to my local Dollar Tree in East Brunswick. THE DAY BEFORE, I was scheduled to pick up, I got a phone call from Dollar Tree corporate informing me that the store location was CLOSED for construction and that the truck had no further choice but to drop the boxes at the STATEN ISLAND location more than 50 MILES AWAY from my home in New Jersey, not to mention a different state completely. Wanting the delivery and pick up to just be over with, I contact a friend who lived in Staten Island to pick up the order the day it was scheduled to arrive. I called the Stated Island store in advance and they said they would call me back when it was unloaded. I NEVER GOT A CALL BACK. Two days later, I get a call from the original local location saying although they are closed, they will be at the store for me to pick up. This was to my confusion because last I heard, the order was in Staten Island.. They said they have received the order would be there until 6:30. I arrived at 6:20, and NO ONE WAS THERE! I Googled and realized there is another dollar tree less than A MILE AWAY!. I went there and spoke to the manager who reassured me that he’d work to have the shipment come to HIS store so that I can conveniently pick up during business hours. He took my number BUT NEVER CALLED ME TO LET ME KNOW WHEN/IF THE ORDER ARRIVED! 3 days later, I called the store BACK. They told me that I had no choice but to go back to the store I originally ordered from to pick up and they are only open until 5 during construction. I WORK 30 MILES AWAY and cannot make it by 5. I had to call my mom to pick up and am PRAYING that she is successful so my nightmare can end!
WHY HAVE AN IN-STORE PICK UP AS AN OPTION ON THE WEBSITE WHEN THE STORE IS CLOSED FOR REPAIRS?! WHY SHIP THE CASE MORE THAN 50 MILES AWAY AS AN ALTERNATIVE WITHOUT EVEN CONSULTING THE CUSTOMER OR SUGGESTING A STORE WITHIN 1 MILE OF THE CLOSED LOCATION? WHAT EVER HAPPENED TO CUSTOMER SERVICE? I am a loyal dollar tree shopper and was considering sourcing MORE items for my wedding via dollar tree direct but NOT NOW. UNLESS I CAN BE COMPENSATED FOR MY TIME DURING THIS NIGHTMARE I WILL NOT BE BACK!
Winchester Virginia store is not great. None are locally from what I hear. Mismanaged staff, budgets/ schedules. Poor hours for some great hours for others. Attempts to set up employees have left people feeling black balled. Multiple store managers caught up in suspicious behavior or using suspicious methods that would normally be questioned. Micromanaged stores operating in this area. Managers here work 7 days a week with no leadership from what I am told. No results either. No store support there either. No inventory support available. Sorry your favorite products run out all the time. Sorry sold out. Can you imagine trying to make a sale with no inventory? Wow they got it bad. Why do I always have to see the same people working. Do they have anyone else employed? Why do they always do the same things in Winchester stores and achieve nothing? Is it boom syndrome? Is it OCD? I used to shop a store here but I prefer not to anymore. I think the company is experiencing some major complicated problems right now. With a lack of leadership here it is sure to hit rock bottom soon enough. Good luck to you nice people.
Hi, I wanted to contact your Corporate Headquarters because this is a serious complaint and requires your attention. On Saturday, March 22, 2014 my 10 year old son had an accident in one of your stores (store # 3489) and was injured. I had to rush him to Urgent Care for x-rays because his injury was excriciating. I was treated in an unexcusable manner and I was mortified by the behavior of your store Manager. As she was writing up my incident report she was very unprofessional and rude. She approached me with a mouth full of food chewing and had an attitude to say the least. The cashier (Shannon) who was assisting me at the time was kind, however the Manager and the other store clerk ( I have his photo) was very rude, nasty and unprofessional. This is not the first complaint to come from this store, many customers are unhappy with the treatment they receive from the associates. Take a survey in the area and see what you find; I’m sure you will be very suprised to say the least. I have yet to receive a copy of the incident report despite my continuous requests. I would very much appreciate it if someone from your Corporate office would call me to discuss this serious issue. Please call me at 347-396-XXXXX – my office number or my cell number at 347-236-XXXXX. Thank you very much and have a nice day.
I work at a Dollar Tree in Gainesville FL and ALL the management in the store are absolutely horrible. As far as I can tell corporate isn’t any better and doesn’t care that their employees are treated like crap. Here is what I did and you can to: write down everything that has happened to you and try and be as accurate as possible with the dates the issues happened on. Contact the EEOC (Equal Employment Opportunity Coalition) in your area (I live in a “right to work state” and they are still helping me) and file a claim against the person(s) treating you badly (even if it doesn’t fall under one of the 10 forms of discrimination file anyway) it will take a couple weeks for them to contact you but hang in there and keep track of all issues that happen while you’re waiting for a call back. When you get your call back add any new issues to the claim when talking to the investigator. They will send a letter to the SM letting them know a claim has been filed THEY CAN NOT FIRE YOU FOR FILING A CLAIM. If they do it is retaliation and you can contact a lawyer and file a lawsuit. If you end up having to file a lawsuit be sure you tell your lawyer that you want Dollar Tree to pay your lawyer bill on top of whatever else you are getting out of them for lost wages, stress, ect. Silence is not the answer. Stand up for yourself and show corporate that there are laws that need to be followed.
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The Store Manager of Store #3072 violates Labor Laws by not openly posting available Asst Manager positions, unless for another store. On two separate occasions, there was a position available, and it was kept a secret from the general staff. The first occasion I clearly remember was when the Store Manager hired the brother of her bestest buddy, the Store Manager for the Oak Harbor, WA store and a week and a half later made him the Freight Manager…replacing the Asst Manager who had been running that crew successfully for over 4 years, even prior to the current Store Manager’s arrival. That posting was never made public, and took the entire staff by surprise. It’s called cronyism. On another occasion, again an Asst Manager position was available, but was not posted publicly. The Store Manager approached the two workers…one old, one new…personally. I was informed of the position by an Asst Manager who felt that I would be well-suited for the position, and asked the Store Manager about it. I was told that I was not to apply until she told me I could. I applied anyway, and told her as much. To say she was unhappy was an understatement. I later pulled my application, deciding that it wasn’t worth the headache of working with an unfair Store Manager. I later received an email stating I was not selected for not being qualified. I found this interesting since I was perfectly qualified when I had applied previously when an Asst Manager was taking a long medical leave, and was informed that I had gotten the position from the District Manager. The Store Manager never told me I had gotten the position. As it turns out, the Asst Manager was not going to be out as long as previously thought, but I wasn’t told that either. It doesn’t matter if you are a hard worker…unless you’re one of her favorites, there is a glass ceiling. There is not one Associate who has ever received a review, and hence no raises have been granted, save the raise in Minimum Wage. The chief complaint of every single Associate who has left has always been that they never received a review and/or raise, and that unless you were one of the Store Manager’s ‘pets’, you got no hours as well. I have been working since I was 12 years old, (I am 55 now), and have NEVER worked a job that did not have employee reviews.
Now Dollar Tree has this big push going to draw in a more ‘upscale’ demographic. I want whatever it is they are smoking!! As witnessed by the numerous customer and employee complaints here alone, the aforementioned behavior appears to be endemic as the Dollar Tree culture. What ‘upscale’ demographic is going to offer patronage to a store(s) where this type of treatment of customers and employees takes place?! I certainly would never shop anywhere where an employee and/or myself were treated as has been witnessed by the complaints listed all over this page.
Dollar Tree would do well to look inward and address the plethora of issues that reside internally, before looking to expand it’s demographic. Costco is wildly successful. Costco treats it’s employees and customers extremely well. Everybody wants to shop at Costco…not everyone wants to shop Dollar Tree, with good cause…most of the time the store is filthy, trash is left in shopping carts and baskets and not cleaned out, stock boxes are often left to sit in the aisles after store opening, and may remain there for a day or two. Debris is often not swept up after the off-hour stockers have left. There is a roof leak that has been reported to the Store Manager over 2 months ago, and drips on the balloon storage and helium tanks during a heavy or prolonged rain. Mind you, this store moved into it’s new space in August 2013. I want to be proud that I work at a Dollar Tree store…but now I do not tell anyone, because I’m embarrassed, and I certainly do not tell any of my friends if there is an opening, because I don’t want them to experience what I have had to experience.
Dollar Tree might do well to listen to ALL the complaints leveled here, especially if they wish to stay competitive and survive in the retail arena.
I went to the dollar tree in orange off of Tustin and a Manager by the name Janetth was vey rude to her employee’s yelling at them and belittling them this was total verbal abuse andbsomething should be done because all I could do was think that person was someones kid,brother,sister,mother,father it just upsets me just because you have a name badge with a different title makes you better than anyone else you wrong what type of does dollar treebhire
Well I want to make accomplaint for the dollar tree on Blackstone in Fresno ca, its a bout a manager her name is angela and the reason I know her name is because im a regular customer .she is very rude to her employees especially to this one young man, his Caucasian well I happen to be in there on 2/15/14 I wasnt at the register yet but I guess he needed change she was giving him a hard time about it telln him that he doesn’t need change and that he gets her sick! And that if he calls her again for anything that shes going to go off on him and these are her words! It sad for a manger tell her employee that and this is not the first time ! I just cant not take it anymore I dont know why shes manager! And this poor young man I could see the hurt in his eyes! Very unprofessional and im so discussed buy this she shouldn’t be manager ! I know the young mans name his first initial starts with T,. Someone needs to fire her if she doesn’t want to be bother she shouldn’t be manager!
i used to work for dollar tree i have not recives my w2 form the manager where i worked said it will be mailed to me.. i have not recieved it!! can anyone please contact me and let me know what is going on!!!! 561-275-XXXXX
I worked at dollar tree as seasonal help and did not get my w2 either! However I call lots of time and was told it should come in the mail and its is now February 15 and I still have NOT receives it!
I didn’t get mine either. I went over their heads and called the IRS they have 2 weeks to send it or they are fined. I know we’re all a little ify with the government but call the IRS tell them what is going on. If Dollar Tree doesn’t want to pay us let the IRS take it out of their ass. Also, I work at a Dollar Tree in Gainesville Fl and my store manager is horrible, contact the EEOC (Equal Employment Opportunity Coalition) in your area and file a claim. If your SM tries to fire you for it contact a lawyer and sue them for retaliation. DO NOT BE AFRAID OF YOUR EMPLOYERS!!
Okay I would like to mention about the people in a store #1458. I thought it was just going to be a one time thing but it was several times it happen. I keep a eye on all employees that work at the stores i visit and this one was the worst one i ever been to. Okay first off i want to say is about the store manager her name is Katherine i believe her name was but she always talk down about other employees while talking to other employees. I also always hear her putting down her District manager especially saying he don’t like it he can just take my keys i don’t care. Her assistant managers are unhelpful at all only time they are is when the store manager is around. Mary is rude and very unrespectful because she rather hang around people of her same race and she puts down her store manager and counts her till and makes sure her till is complete where others she trys to get them fired, Roxanne is the worst she is only nice when her store manager is around and the thing i am not sure if she is married or not because i don’t normally shop on sundays due to church. I drove by to see what time they open and i saw four people outside and i know who they were one was jamal a nice cashier i met, ozzy he seems nice but a little wierd and the other two was jacob and roxanne. What got me was jacob and roxanne was not what they were talking about but what they were doing and it was smoking pot and i looked up dollar tree is post to be a drug free company. As i was saying jacob he looks like he is working but he is really just taking money from dollar tree for doing nothing and when he talks you can smell the weed on his breath. He always hanging around roxanne as well like they are together or something. As for other employees their is linda a small skinny old lady with a accent she is very rude and acts like she is better then anyone. their is another linda a short and chubby one she is very sweet. As for the rest of the employees their is a guy name william he is nice and helpful as well looks like he enjoys his job. Jamal as i said before is a nice cashier but when he is on their you ask for help he acts like he doesn’t know anything is really. Ozzy he is nice but as i said before he acts wierd especially when he is looking at the females of different ages especially the teens to the mid 20’s. Their was a lady i met her name was brenda she acts nice and everything but looks like her heart is not in it but she is willing to doing her job. I am very sorry it just finally got on my nerves about this store and hopefully the corporate deals with them because i like see hard workers working but not ones that is rude and don’t want to work and useing it to get free money basically. Thanks for listening to me.
Corporate really needs to look into the store 01252 in redding ca , the store manager is sharing compass and till passwords with asst managers, changing schedules not notifying the employees she has done this than when they are late she calls them and they tell her it isn’t up she checks it and if it isn’t up prints a new at that moment and posts it getting the employee introuble, she has also called employees retarte customers and I have a picture of the public website that a customer posted witnessing this happening, has asst managers count there own tills without another employee present , has the asst managers take deposits to bank on there way home (not on the clock) so she doesn’t have to do it, and the district manager likes to call the asst managers names like “toxic” and an “infestation” and a liar to your face. This is the worse place I have ever worked for and I have only beem there a few months and this is what I have witnessed this isn’t even all of it there is much more , I have hired a lawyer and building a case so Corp needs to step in or this is going to court
The manager @ the Gilroy dollar tree is very incompetent, rude and has very poor management skills. He uses the women’s bathroom every morning for his morning bowel movement!!! because he says the mens bathroom is to dirty. Which is true they are either always dirty with fecies or other bodily fluids on the toilet seats. He stops at 711 to get food after he takes the am deposit. He complains non stop about the rules or orders from the DISTRICT Manger. He talks down on customers and is so not a people person. It is horribly run. I think the biggest mistake dollar tree made was hiring him.
I just walked out and quit st 05119 today at 3.30 I been disrespected, talked about, harassed, and humiliated. I was the prt time asm and was bring treated like a child by the asm. Shes been leaving demands and been telling me I need to not listen to the sm because shes doing everything wrong that I have to listen to her and when realizing im not doing as she wishes shes been making up lies on me. She tried to say false accusations on many times. And I have brought it up to my sm every time and I keep getting the same answers which is grow a back bone, ignore it. Finally today I come in and I get yelled at right away. She left me another note and I asked her to show me and she started yelling saying I wasnt dumb stared yelling and at the end I tld her I dont need this and I quit she tld me im careless ever since I got a new job and stormed out the office announcing to customers and cashier tht I quit I called my sm and let her no what was going on and handed mynphone to the asm and on speaker in front of cashier and customers they stated iwas usless anyways. What kind of managers do we have at dollar tree. This store is so cricked they been asking employees to lie on there apps just so they can get promoted I no cuz before the sm asked me about my back round she tld me to lie and say I worked at walmart as the sm and I never worked there.. and they wonder y people keep quitting they have no clue whats going on.
i have worked for dollar tree for 7 years was sexually harassed by a dm a litttle over 3 years ago after filing a report on the dm 3 weeks went by before i got a response from corporate telling me to suck it up and move on but not before saying ( some day you want to be a store manager right) !!!! he is still a dm to this day even though more stories have come out about him doing it to other people I currently have a dm who likes to bully you and manage with intimidation and threats! treating you like s*** and not letting you take your vacations and always being short managers ! I resigned as of the 23 boss calls me yesterday says i need to be at the store the morning of the 22 he needed to speak with me comes with a training dm and just proceeds to rip the s*** out of me about something another manager had done the night before i had enough let him know what i think and left people this is not a good company to work for you will work very long hours and be required to get very little pay and keep your mouth shut ! you are just a number to them dont forget it ! the best thing i ever did was walk away !
Attn: Chad Penny, District Manager: I’ve shopped at Minnesota Store #3581 for many years and truly appreciate the money I save while being able to get several items I can use/enjoy. Recently, I was rudely treated by one of the assistant managers, Jovanni (sp?), when asking for her help. She ignored me to go onto helping a different customer who was of black color. I am not racist, nor do I expect preferencial treatment (being caucasion). However, I was even more upset when she did not come back to help me, but she continued helping another customer of black color. Jovanni clearly has some issue in helping “any” customer no matter what color they are. I’ve always been treated well by other employees there, espcecially Amoone (sp?). She is very nice. Please address Jovanni (sp?) with much needed counseling on this matter. Thank you.
Fulton street deals have a very unprofessional manager she called to have an associate beat up clocked the girl out and the associate remained calm the store manager is short light skin with short hair the way she kept trying to egg the associate on to hit her was very inappropriate in front of customers and this isn’t the first time.I have seen this manager act out but today was far yet the worst she called the associate bum britches talked about her mom these things should not be tolerated and I more so respect the way the associatebhandled herself and the situation all the associate kept saying was get out my face I’m.not gonna hit you an the manager said no XXXXXX hit me I wanna get you locked up these things are unacceptable an I feel that manager should be dealt with.
I have been doXXXXenting for a little while because of unsafe/hostile work environment issues. Our store manager went from tyrant to acting like he is my buddy since he found out. A cowerker called me a btch last week and since she fratanizes with our freight manager outside of work he didnt do anythingabout it. I spoke with my store manager about the incident and felt patronized. I called the Care Line and left a message requesting information about how to handle things if my chain of command is broken. I have not heard back from themand it has been almost one full week. My local Job Service office told me my next course of action would be to consult with an attorney and to contact the Human Rights office for my state. Next time I am bullied or called names or trwated in a beligerant manner I am going to clock out and file charges with the police department. I hope the rest of you have been doXXXXenting. From the posts on this site ‘class action suit’ comes to mind. I would hope that posting on the corporate site would improve work conditions but apparently not.
I have witnessed first hand when those reports some in they give them to the dm they are not kept private and yes you will be considered a problem in their eyes its better to get out why you can they pass them around and talk about how we are idiots for filing complaints
Its crazy im going through the same thing except im an asm and another asm and sm are mistreating me told me I was worthless in front of customers and much more. I ended up quitting on spot were are they finding there rude people. I would say its because they arent looking at the apps but if the sm is like the one I worked with she tells everyone to lie on them anyways so its not like they are paying attention
My daughter started working at the dollar tree on july 18th 2013 and was there from day one now they dont put her on the schedule and when they do she doesnt know she calls every week for the schedule or goes in and they tell her schedual not ready or she not on schedule but they continue to hire people and give them hours but my daughter is on call all the time she works maybe 3days a month that is all she worked in october and november what kind of employer does this I know that I will have to take my business else where cause management in several stores are rude not only to employees but to customers
that is so true they are so rude for no reason
We have the same problem at the store I am at.
ive been with dollar tree for 7 years as a store manager i can tell you that is there way of trying to get her to quit !
Well, it’s a sleazy tactic, and I, for one, am going to do something about this culture of treating employees like chattel. I have a store manager who is a pathological liar, and has no qualms about doing so…including lying to Corporate to save a favorite little Asst Manager’s job. Said Asst Manager walks off shift 3x in less than a month, is terminated by the District Manager, and the Store Manager straight up lies about there being a ‘spill’ as the reason for leaving. Problem is, I was working when this all went down, and there was no ‘spill’ or anything else. Aforementioned Asst Manager is now pregnant, but refuses to do all her duties, citing, “I’m pregnant, and I don’t have to.” If you are unable to fulfill the requirements of your job, take your Maternity Leave early or quit. Store Manager continues to allow this type of behavior, and much, much more. The sad part of it is, the hardest workers in the store…you know, the ones who actually have a work ethic and take pride in what they do, are the ones treated the worst. If you are an older worker, your hours are constantly cut….despite the fact that you can outwork employees half your age. Smacks of age discrimination. Yeah, I said it…and I will follow through with that to the US Dept of Labor. I’m done playing ‘reindeer games’ with this Store Manager and her partners in crime. Dollar Tree could learn a LOT from Costco’s business model…they pay their employees a liveable wage, and manage to post excellent quarterly profits. Being a former journalism major, I know how to contact the media and sell a story…and that is exactly what I intend to do, unless Dollar Tree begins treating their employees better. BTW…Dollar Tree’s Associate Connections, where an employee is supposed to be allowed to lodge complaints…is a complete joke. No one EVER answers this line, and getting a return response is an exercise in futility. What it does do is speak VOLUMES as to just how little Dollar Tree actually cares about their employees…I have seen no evidence to change my observations otherwise. Adds up to nothing more than lip service. BTW…I am not the only one who is suffering from this age discrimination…I have an Asst Manager who is being treated in a similar fashion. The sad part is…the two oldest workers in the store can manage to get accomplished in one shift, what the Store Manager, two Store Mangers in training, an Asst Manager, two Recovery employees, and a Cashier can’t seem to manage to get accomplished within the same time frame. That’s pretty damn sad. I used to work Recovery until I told my Store Manager that the same Asst Manager that is pregnant now had her boyfriend and child in the store after closing helping with the closing duties. A week later, I was off Recovery, and was told that it was because that Asst Manager said I didn’t work, when in fact, I did ALL the work, and she was taking credit for it. That Asst Manager is THE laziest person I have ever had the displeasure of working with, and leaves the store a pig stye after every shift she works. She thinks it’s pretty entertaining that others have to clean up after her. She constantly eats in front of customers, leaves food she wants to purchase from the Store coolers/freezers in the upfront Ice Cream cooler, which then has to be damaged out the next morning, because those items are never meant to be frozen, only cooled. She is constantly calling out, or leaving early. No one else would be given that kind of latitude…they would be terminated, post-haste. And this playing games with the schedule is total BS. One minute I am told that the computer sets the schedule, and the next I am told otherwise. The young little girls that think that when there are no customers to ring, they can just stand around and do nothing, get the lion’s share of the scheduled hours. And stealing Cashiers’ hours to provide more hours to a Freight Crew that works inefficiently, at best, is total crap too. The fact that Dollar Tree Corporate thinks that this is an appropriate business model, is an exercise in folly. It costs more time in hours, sales, and profitability to be constantly hiring and training new employees, than it does to just treat the ones who actually want to be there to work a bit fairer. It’s kind of a no-brainier. BTW….this is for store #3072, Heather Jones is the Store Manager, and the Asst Manager in question is named Jessica. Me? I have had two write-ups in two years, one for the till over, and one for the till under…that’s it. Jessica’s write-ups could fill a small journal. My customers LOVE me, and come in very often on my shifts because I treat them kindly, respectfully, and with great courtesy. I do my level best to represent the company in a positive light…the same can’t be said for some of the others, who have been less than patient with customers in the past. So yes, I am here to say, I am standing up for the ‘little guy’…this type of treatment by alleged professionals is uncalled for…and that fact that Dollar Tree continues to allow this type of behavior by it’s Managers of their employees needs to stop, or it will become a public issue…one that I don’t think I’ll have too much trouble getting support for, from fellow and former Dollar Tree Associates.
was unjustly fired in public with her making a scene and I did nothing wrong and dana johnston cannot get away with this injustice i recommend she be fired or I will see you in court
my lawyers and attorneys are waiting for your answer
if you do not have an answer in one week the they will fax you the court dates
IVE BEEN EMPLOYED AT DOLLAR TREE FOR ALMOST 4 MONTHS…WAS HIRED AS AN ASST. MANAGER. BUT HELL NO PUTTING UO WITH PEOPLE WITH ATTITUDE…THE FREIGHT MANAGER YELLS AT YOU INFRONT OF CUSTOMERS AND EMPLOYEES EVERTHING I DID WAS WRONG I LET THE STORE MANANGER KNOW HE NERVER DID ANYGHING THEY HAVE NO MANAGEMENT SKILLS THIS ARE HR ISSUES I WROTE THE LETTER THAT I WAS NOT INTERESTED IN THE ASST MANAGER POSITION..I TOLD HIM IF I PUT MY REASON WHY HE SAID NO IVE NOTICED THAT DOLLAR TREE DOESNT CARE ABOUT ITS EMPLOYEES….SINCE I STEPPED DOWN AND I TOLD THE MANAGER WHY I LEFT THE POSITION IVE BEEN ONLY G 2 OR 1 DAY….SCHEDULED YO WORK TOO MUCH FAVORTISM..MY AVAILABILITY IS OPEN….ITS ALWAYS THE SAME PEOPLE GETTING MOST OF THE HRS….WHAT KIND OF COMPANY IS THIS…WE ALL WRK BECAUSE WE NEED TO FEED OUR FAMILY…THATS THE ONLY REASON IM STILL THERE
I am an employee at store 5320 in Lutz fla.,Today on 11/24/13 .the store manager chris gave me harrassment .called me a liar we were busy and i had alot of voids due to customers not wanting the item after it has been rung up or the did not have enough cash on them so it had to be voided, then him and jarrod start making fake post voids on my register, he is doing this because i want to transfer to another store . I have been calling the d.m. but only spoke once after several attempts to get in contact I have never worked under a boss who is that disrespectful to both customers and employees .I have been at this store since day one before it opened its doors and first i get passed over for a promotion to someone who has only been there two months to this day he has not told me why, because he does not have a reason, he called me in when others did not show for there shift ,i would stay and work a double when the next person did not show ,i unloaded trucks with no problem according to 2 drivers they days i unloaded was the fastest they have ever been unloaded, I gave 100% and got nothing back in return except grief . I need to here from someone or do I need to get an attorney? thank you stacey allaire stire # 5320 please call me 727 -288-XXXXx the last for digits is on the anwering machine with human resource
IT IS A SAD THING WHEN YOU SAY YOU ARE HAVING A CUSTOMER APPRECIATION DAY
10% OFF AND THEN YOU CANNOT REDEEM THE COUPON UNLESS U LITERALLY HAVE IT IN HAND.
NOT EVERYONE HAS A PRINTER ANYMORE, MOST STORES ACCEPT THE SMART PHONE VERSION OF COUPONS. I WAS VERY DISAPPOINTED TODAY THAT THE CLERK WOULD NOT/COULD NOT.DID NOT TAKE THE SMART PHONE VERSION OR THAT HE DIDNT HAVE A COPY OF COUPON THERE THAT HE COULD SCAN FOR THOSE OF US THAT SHOWED THE PHONE VERSION BUT DIDNT HAVE A COPY. I SPENT $15 TODAY AND WAS EXPECTING $1.50 OFF, THATS ALOT OF MONEY TO ME.
VERY UNSETTLING………………………..DOESNT FEEL LIKE CUSTOMER APPRECIATION TO ME
I am absolutely certain I will get no reply to his comment… I will however; File a formal complaint with the EEOC against Dollar Tree. I have worked for the DOLLAR TREE in Belmont, NC, right under 3 years now. I work like a man.. I have to cram 8 hours of work into a 5 hour shift… I recently received my pay raise for this year- It was 8 cents. I have contacted corp. headquarters 3 times now, have yet to hear back from anyone. So the route I will go is through the EEOC. I encourage everyone who reads this and has a complaint with merit and validity to contact your local EEOC office, you can also file the formal charge online.
I am appealed at the way your store1964 in fresno ca
my little sister shops every day spending $70.00 + every day
We started a business and use Dollar tree as our supplies headquarters
The clerks and security no her. She had hundreds of receipts .
What gets me is she once again after being humiliated to tears she even still
bought over $70.00 She brought back the wrong receipt . Where we are from
San Jose We Pay 10cents a bag if we use plastic so we bring our own recycle
reuseable tote bags a must in Sam Jose (Try doing that here ! Wrong
They would not let her exchange her items but THEY KEPT all her purchased items after making her feel like she was the theif . her father is on life support hanging on to his life its her thereapy and to keep her things is really wrong but to humilate her . you better have a good reason why you kept her stuff I am calling and faxing Corporate Kevin Warpler
Gary Ohilibin And Bob SaSsar . the dollar tree C.E.O
i THINK WE NEED TO TAKE NOTICE AND APPRECIATE THE BUSINESS WE GET HERE AT DOLLAR TREE YOU CONTINUE TO BE THE GHETTO PEOPLE YOU ACT LIKE THE STORE WILL CLOSE . YOU THINK MAYBE SECURITY SHOULD DO MORE THAN STAND AND ACCUSE THEN LOOK FOR REAL SHOP LIFTERS……
YOU MAY CALL ME AT 559227XXXXX GERI
Hi im currently working at a dollor tree store i have a conplaint about my store manager. Well let me start off by saying she is the most rudest manager ive ever met she does not greet or make the customers feel comfortable or make them want to come back and shop again she has got in to a few arguements with them she says she carrys a blade just in case one gets out of line and i have a witness . I had a arguement with her yesterday it started off with my sweater mind you i walked in the office when i first got there she looked at me didnt say a word all the workers wear sweaters because it gets a little cold as long as its plain. Were her words so we spoke about my sweater she raised her voice at me because i told her you were the one who said it was fine so i go back to my register and she tells the asst manager to send me home why he doesnt know so i go and ask her why and she ignores me i.asked more than once and she was writing me up and she wouldnt answer so i blew up on her because she was ignoring me now i feel like she was picking on me and that is what she wanted for me to blew up on her so she can terminate me i know that was the wrong thing to do but she was being sooo rude by ignoring me all i asked was why was she sending me home and writing me up and she wouldnt answer she would sit there with such a mean lookon her face i have a witness ive always been a good worker i was never the type to blew up on anyone i feel like thats what she wanted all the managers know ima great person to work with .this manager doesnt like when the workers speak spanish she tells them not to im not the first person she picked on this was just the first time she ever had a problem with me i think its because i missed her meeting this sunday so this is her way to get back at me smh i need help because i know im not the only one whose wrong here she had no right to send me home i didnt do nothing i had my green shirt on just with a sweater on top she wouldnt tell me why she was sending me home or why she was writing me up its just not qrite she provoked me to blew up on her so she can terminate me im a really nice girl things like this just dont happen in my life please call me at 1646399XXXXX Chasity Gonzalez i live in Bronx ny i work at the deals on 146 willis ave thank you for ur time hope you read this
Hello, I was just offered a job by a store manager and accepted it. Let me start out by saying that it was the worst expirence of my life and caused me to have severe anxiety. I walked into the store and handed her my resume and she hired me on the spot. No interview or anything! Whitch I found unprofessional and odd. I am a military wife my husband is in the Air Force and my family could really use the extra money. We are a one car family and saving for a second car so I can continue my education and get another job as a dental assistant. the dollar tree I worked at was walking distance from my home so I was enthused to learn about receiving this part time job as soon as I applied. I report for my first day of work and I recieved NO TRAINING! All I got asked was if I could work a cash register. When I was asked this I replied “yes, but would appreciate being shown because I don’t know how to work this specific one.” The manger said. “You’ll do fine, just count your drawer and go to register 3 and start” I was shocked.. But being a new employee I was not gonna question it And just try my best to complete the task and help the customers to the best of my knowledge. During this first day sense I was not trained I did not know where things were in the store and didn’t know how to do genral tasks that I should of with training. For me doing things in a time sufficient manner and making sure my customers come first are top priority. Now sense I was not trained and wasn’t sure how a normal dollar tree is ran, I am not sure if it was understaffed or if it’s the managers responsibilitie to step up and get on a register when we get a rush.. But I was the ONLY cashier on Halloween and called for my back up cashier as the manger instructed me to do. (And I assumed my back up cashier would be the store manager or the shift manager sense I was the only cashier that night) I called multiple times for a back up cashier and did not recieve one till I had two customers complain about the line being so long! The customer even commented to me that she was going to complain and could not believe dollar tree had only one Cashier on Halloween night and told me I was doing an excellent job under the cirXXXXstances. The manager came out after someone complained and got on a register for 10 minutes to help the line go down. She then advised me that I had not been answering the phone And it was by my register so I should be and I got reprimanded like a child. I heard the phone ring, but for me I figured if I was the only cashier and the only person out front to give a bathroom key or answer a question. Then that was my priority and sense I did not get training, I used my own judgement and focused on my line and getting people checked out. She went back to her office and remained there until she came out to tell me that if it gets slow I need to clean up the store and do “go backs” (put misplaced items away) . It was in no way slow and I know she knew that from watching the cameras in her office. Now once again sense I was not trained we had other problems as well. I worked Monday and the following Thursday October 31st (Halloween) and was off work at 7:30 on Halloween night. I checked my schedule before I left work that night and it said I was off the rest of the week. Whitch I thought was normal sense I was part time. I got 13 hours that week. I came in on Sunday to check the schedule for the following week thinking I was being responsible and when I came in the schedule said I worked that Sunday at 12.. The store manager said “ohh the schedule can come out at midnight sometimes and is made by corprate not the store mangers and you have to keep checking” at this point I was very upset. I am a good employee and now because of her insufficient training I looked bad and was missing out on working hours that our family needed and I depended on for an income. I came in at 12:20 and I was scheduled that day for noon. No one even called me! The store manager did tell me to go home change my clothes and come back for work. But at this point I had already made plans with my husband (who I don’t see very often due to him being in the military) and to me time with my husband was more important then dealing with the lack of management and training at this store. I am writing you because I want to bring it to your attention and figure out how to get my last check without ever having to go back into this particular doar tree again. I am also a customer of the store and will not be shopping there anymore. I urge you guys strongly to look into this matter before you lose more business. This is not the type of employee or customer treatment that helps a business or store grow or become better.
i recently got hurt at one of your dollartree in renton ,washington,i have a severely broken toe,swollen foot,and bruising,i did this by getting one of your shopping carts(which i have to get ,every time i visit this store,as none are in store )unstuck,as i did this ,my foot slipped and it hit a cement pillar that holds your carts in, went to fill out an accident form,and manager was rude,i had flip-flops on when i did this….o.k. it was a sunny day,she looked at me as if to tell me,(if maybe i wasn’t wearing flip-flops then maybe this would have never happened)how rude!!! so she told me some one would get a hold of me,so a lady named tammy called,told me to call her back with the refrence number she left on voicemail,i called and called ,no one answered,figured out shes in pennsylvania and im in washington state,3 hour differance,still called day after day ,no answer,called the dollartree and asked them if they could call her and let her know ive been callin,that manager was also rude,wats up with these managers bein rude????? anyways she got irritated and said she would call her and have tammy call me back…then HUNGUP ON ME!!! really….that was so rude,her name was tracy i think,so i finally talked with tammy regarding if i went to the dr. with my broken toe,yes mam i sure did,i couldnt walk.well she took my information and said she would get back to me on tuesday,well todays tuesday,and i havent heard a thing,i wrote this to corporate last week,i have not heard anything back from anyone,why is that???? i work customer service,and i would never talk to anyone like the way your dollar tree managers did,it is just not rite,i do hope this goes to someone who will take the time to respond,ive been a every friday dollarstore shopper,everyfriday,i have never been treated like crap like i have with this dollartree store,in renton washington,thank you for your time,joycelyn ,425-985-XXXXX
This is for HR,
Can someone please call me at 905-737-6467, I have some questions about your store manager program.
Warmest regards,
Duncan Macpherson
I was in the Monticello ky store this past week and the asst. manger was so rude to me he talked down to me like I was a piece of s***. his name tag said wesly dick .
BOB WORKED AT DOLLAR TREE AT FAIRLANE VILLAGE MALL SINCE IT OPENED SEPT. 2010 HAVE BEEN TREATED UNFAIRLY AS IF TO HOLD MY HEAD DOWN. WORKED HARD THERE VERY HARD WHEN I HAD THE HOURS. AT ONE TIME TAKEN OFF THE CASH REGISTER TOLD BECAUSE I ASKED A QUESTION. DO NOT EVEN KNOW WHAT THE QUESTION WAS. I DID WELL ON THE CASH REGISTER I WOULD BE A PENNY OVER. THEY CUT ME UNDER NEW MANAGEMENT TO 0 HOURS FOR NEXT WEEK. OLD MANAGEMENT DID THIS TO ME ALSO. IF I DID NOT WORK SO HARD THERE OR DO SO WELL ON THE CASH REGISTER I COULD UNDERSTAND THIS. I DO NOT KNOW WHY THEY THE OLD MANAGEMENT CAME AGAINST ME LIKE THEY DID. ALSO I HAVE A COLLEGE DEGREE AND HAVE BEEN PUTTING MANY APPLICATIONS OUT THERE. I WONDER IF THEY ARE GIVING ME A BAD REFERENCE. I SHOULD HAVE HAD SOMETHING ESPECIALLY MORE INTERVIEWS BY NOW. SAW HOW OLD MANAGEMENT TREATED ME AND NEW MANAGEMENT IS DOING THE SAME. I HOPE YOU CAN GIVE ME SOME ADVICE HERE. AND THANK YOU FOR YOUR TIME SINCERELY HELEN M MAMROSH