Dollar Tree Corporate Office

ANGRY and CONCERNED-!!!-My daughter worked for your company faithfully for almost 2 years-in that time she has been sexual harassed at the workplace and discriminated against- The complaints were made through your cooperate office- store manager and assistant manager-(store#543)-(chain of command) to no prevail-We have tried numerous times to resolve these issues with no support from your staff or office- We have no other option but to processed with this case-Evidence will show the neglect on your part and the store will be accountable for non compliance with the laws set forth providing safe environment for all employees-and furthermore as of early 2017 no background and drug test were given to any employees during my daughters employment-Fact:-Store #543 hired several felons -one in which was accused to carrying a firearm and firing on the Memphis State College campus (which was all over the media)-As a use to be customer was being serviced at the register at store#543 which one of the employees had numerous needle track marks on her right middle inner arm-I’m sure as a major company doesn’t want or need all this info out in the open-cause you have so far sweep and pushed these issues aside-No More

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Winter Haven, Fl. Store. Manager name is Shannon. Store entrance had sign on door announcing ” NOW HIREING “. I went on line and printed out application, filled it out , and did a resume. I called store and asked if I could bring it in and get an interview. Shannon said to bring it in. I went to store and she said she was too busy and she wouldn’t get to it for at least 4 or 5 days. It has now been 2 weeks and still no word. I am retired and have some 15 -20 years in retail and warehousing experience and was seeking only 20 -30 hours a week but could do more. I was in management for 15 years. I believe she either thinks I would be a threat to her job or at 72 years old , she wanted younger aged or females. In that case, it would seem like discrimination would be in play. There wouldn’t be many who could match my experience for a job there. Over qualification wouldn’t be an issue in a part time situation. She has backed herself into a corner in a discriminatory issue. I will be examining that issue with an attorney around mid-week 6/27/18

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On Saturday March 17,2018 I allowed a niece and nephew to go in to Dollar tree and get to the two item. They were sold a item that they told the cashier was not theirs, and given the wrong item by your manger. When I tried to discuss this matter with the manger she became very rude and stated that the store does not give a refund nor would she be able to exchange my item. So I paid a dollar for a different item that I wanted. The store that I am talking about is the store in Alton, Il 62002.
the manger there is very rude,

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I was in the dollar tree on Garden St. in Titusville Fla. and there was a manager in there by the name of Angel I know that was her name because I’ve heard alot of customers speak of her as well as hearing her employees call her by her name. She is very rude in speaking with her employees she’s will discipline them in front of customers she will also belittle them in front of customers..I don’t see how she still has a job there because I’m sure she has had alot of complaints on her..another thing all the workers there are dressed very sloppy except for this one african american there she looks new but very good at her job and she’s very pleasant,well spoken and will in deed help with anything a customer ask of her..I feel the other workers there need to fix on there attire because at a place of sales such as the Dollar tree you should look presentable I’m sure the owner would not like that of his workers if he or she seen them..finally please address this manager about her behavior and attitude in front of customers because this is definately not business like manner….sincerly, a concerned customer and very dedicated customer.

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i was at your dollar tree store at 1265 el posao las cruces nm , i am disabled and can not stand up long , i had 2 items to purchase , there is only 1 check stand being operated with 10 people waiting in line , i walked out very angry ! this is a disgrace you have 4 check stands in that store you need at least 2 in operation at ALL TIMES! and this would not happen , i gladly took my business to dollar general and was in and out in no time , YOUR STORE IS A DISGRACE AND IF THIS DOES NOT CHANGE MY STORY WILL BE SHARED ON SOCIAL MEDIA !!!!

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Today at Dollar Tree in Gettysburg, Pa. EVerytime I go there and not many employees at cashier or too many people in line waiting with only one cashier.. I went front cashier and she went other side to do the balloons with two customer .. They were talking talking and laugh or look up which kind of baloons. I waited 10 mins no body back up . It was 12:15 pm today.
there was 2 more ladies come up behind me couldn’t belive that cashier lady never look at us say just wait moment ill be right back.. It was horrible place at Dollar Tree. Even I applied the job two years ago as sign saying hire. Never hire me because I am deaf. Worse place Dollar Tree Im telling you. I will call headquarter about this place.

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I use to work for this company 3 years ago and needed to get my pay stubs for 2015. I was not able to access this since I can not remember the my log in and password. Called 757-321-5000 but was put on hold for a whole hour just to be disconnected. It didn’t just happen once, but 3 times. I knew you didn’t care about your employees but could even care less about the people that give you your salary. What a lousy corporation that clearly has made it to where even your own customers are mean nothing to you!

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Store #2202
2600 Simpson Avenue
Aberdeen WA, 98520-4313 US This Store has big customer service issues. You have lines running back to the freezers with customers while everyone but 2 checkers try to hold down the fort, while the rest hide in the office. I’m not the only one knocking on the door for help with NO response. The Manager has no skills for customer service. When I showed Her, she never tried to help just went back to her hiding place. I waited awhile and finally left the store along with other customers. Something needs to be done!

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Aug.05/17 , We live in Canada . Recently we tried to order some items through ” IN STORE PICKUP ” at one of your stores in Niagara Falls , NY. Because your system will not take a Canadian address over the phone ( in person ) or on line , we could not purchase anything . The shipping address and our credit card address must match or the card will be declined . Is it possible to upgrade your website to allow this ? I`m sure thousands would use this method and your company would benefit greatly . If not please let us know the reason . Thank you

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You have a store located at 6275 University Drive #19 in Huntsville Alabama. These workers are working in a store with no air. The heat index here is over 100 degrees. I’m sure you have air wherever you are. The heat in that store today was pure torture for employees and customers. How can you let these wonderful people work under those conditions and your customers shop in those condition. If it wasn’t for these workers that worked at your stores and customers that shopped at your stores you could not have a successful company.

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I would just like to let you all know. Your store in Lawrence KS is a good store but for the last 2 months when I go in the shelfs are empty. You need to get more stocker’s our have them stock at night when no one is in store. It’s just a little upsetting when you go into the store and can’t get what you want because it’s not on the shelfs. Thanks Randy Daniel

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Once again an employee has been terminated behind a lie. The manager has done and said things to this employee for quite awhile now. All she wanted was to speak to her outside because the manager always gets loud so everyone can hear and then cries that she’s being threatened. It’s hard enough getting a job and with a termination in your records, it makes it almost impossible. The district manager is not doing anything to correct this. He dumped her at our store and left. The things that this manager does and gets away with is enough to get her fired but nothing ever happens. The things that are happening in this is store could be considered a felony . This store is in desperate need of a real manager

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I visited one of your stores yesterday located at 219 NE 28th Street, Fort Worth, Texas n asked why the doors were wide open. One of the employees indicated that they been without air condition for a Month. Wow, Texas heat does not mess around. Concern for the welfare of your employees and why hasn’t the problem been resolve.

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Hello –

I am not sure who is going to experience the most embarrassment.

Will it be the writer, or the individual/s reading this letter?

On 7-1-17 @ approximately 1200, I visited your location @ 333 Hilltop Ave. Unit A & B, Chicago Heights, IL 60411.

The intention of visiting your store was to purchase 8 gallons of bleach, and other cleaning items.

All of the items were available for purchase.

Upon arriving to the counter, I stated to the cashier that I would need to have the bleach bagged.

The cashier stated to me that she could not bag the bleach, because the Manager does not allow bleach to be bagged.

The cashier further stated that there was a handle on the bleach and suggested that I carry the bleach.

I explained to the cashier that I was purchasing 10 gallons of bleach.

Unfortunately, due to the metal extension pole on the cart, I would not be able to exit the store without an obvious restriction.

The cashier then proceeded to go to the next cashier space, and gathered 10 thin clear bags.

I requested the thicker bags.

The cashier stated “No”, the Manager does not allow it.

I explained to the cashier, because she has opted to bag the bleach in the “thinner bags” that I would need to have the bleach double bagged.

The cashier stated that she could not double bag the bleach, because the Manager would not allow it.

I then asked to speak to the Manager.

A manager by the name of “Diana” arrived.

I attempted to explain to “Diana” the reason why I asked for her assistance, however, I was interrupted by “Diana”.

“Diana” stated that I was being demanding, and stated “really, you are shopping at Dollar Tree”.

I was in Disbelief!

I stated to “Diana” that she was truly an example of Poor Leadership.

“Diana” then stated that I “was the poor one forced to shop at dollar tree”.

“Diana” then stated that she drives a Range Rover, and has her hair “done every week”.

Of course I did not purchase the items.

However, I left the items on the conveyor belt.

As I was leaving the store, “Diana” followed me while pointing and stating “see my truck parked right there”.

Again, Disbelief!

With that being said,

“Diana” represents Dollar Tree Leadership.

I do not fault the Cashier.

The cashier, unbeknownst to her, was simply a product of Poor Leadership.

Be Well,

Charlette Robinson, FNP, MSN, DNP

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To Whom it may concern,

As a former Dollar Tree employee I am writing you in regards to the unprofessional and unfair treatment which I was in over the last 2 and half years while being employed by your company.

I was the store manager for store number 1017 in Delmar, NY when I first joined the company in 2014. I joined the company having left Family Dollar companies for a more stable environment and family life. My time in Delmar had its challenges as any new adventure in a new job. I thrived within Delmar and did a wonderful job earning the shot to prove I was ready for bigger and better opportunities within the company. Exactly one year and 2 days after my anniversary of Delmar I was asked to move to another store, a bigger store with more opportunity to show my strengths in merchandising and leadership. I was told I’d have a couple weeks to get my orders together in my current store and they would work on my new store. I than got another phone call telling me I was going to go to that store immediately.
Of October 2015 I was transferred to store 1419 in Brunswick NY, which was in much need of management and had serious issues. I was never set up in that store for success. I was informed by the district manager that the staff was full of drama and to steer clear of it. How professional is that? Thought out my time I helped with numerous store getting them ready for their managers emptying out their backroom and setting them up for success. Which I did not receive any of this. How was that fair to my advancement and growth within the company? I walked into 1017 unable to get into the backroom it was no way ready for a manager, and I was able to control the backroom. Store 1419 was extremely bigger and much more of a mess and the guidance and direction was just lost.
I struggled many times in that store trying to catch up the obvious lack of management in the store prior to getting there and the extreme lack of help.
My district manager at first visited me often and came to see me, as time progressed within she stopped coming as often, it being MONTHs before I see her again. For an example in July I seen her and she wasn’t back in my store until the middle of October. I expressed my issues many times to her about struggling. I always got If you need help I’ll help? Unfortunately, her helping is more important to the wrong stores. Her turnover rate with Management staff is HIGH.

I informed her recently I wasn’t sure this store was correct for me, I tried to make it work and I couldn’t, I needed to go back to a store like Delmar. I had fully lost my desire for Store 1419. That it didn’t feel right.
On November 20th 2016 we experienced a snow storm in which I was scheduled to work that day but due the large amount of snow we received I wasn’t able to even make it out my door. Cell phone service was very spotty. My main concern was my staff of my team, and my asm ofcourse trying to make it to work safely. Which she did. I was able to speak to her briefly to let her know what was going on, I lost power at home, trees were done I couldn’t drive. I informed her and let he know I live East Nassau NY, so I experience more snow and bad weather than down in the city. I wasn’t able to call my district manager. I had told my staff and they relayed the message. Karin was more concerned about the fact I wasn’t able to reach out to her personally and didn’t show for work. My safety is more important than anything . I can’t help the weather.

After that day of being told I’d have to exchange my original day off and come to work really hurt me. I had plans with my family on my day off. I ended up feeling ill on Friday and Saturday of that week. Sunday could have been used as a sick day. I am entitled to sick. I’ve been sick recently a lot. My health I’ve expressed to Karin .

On November 28th 2016 I sent Karin Calhoun, Jean Versace , Silvana Gjoni and Timothy Whitcomb my notice of resignation . (attached with this letter) I personally couldn’t take it anymore with no support, not listening to how someone is feeling and trying to keep loyal employees who are clearly having issues with in the store.
On November 29th 2016 Karin Calhoun showed to my store to have a meeting with a Assistant manager, At least that’s what she told me. We discussed the story and there was no talk of my letter or resignation. She came to my store around 330-4pm. I did a mid-day deposit with the assistant manager and Karin followed me to the bank.
She also wrote me up with a date of 11/29/2016 how much more professional can you be?
As we talked throughout her time I told her I felt like I failed in this store, and I don’t want to leave the company just the store wasn’t a fit for me. She just kept repeating “Sometimes it’s just time for people to go”. AS I heard those words I knew she was planning to not honor my full two week notice but to let me go.
Finally, at 6pm she called me in the office and told me I could sit down. Her exact words were “So you told me your heart just isn’t in it anymore “ I replied “ with this store yes” she than said “ I’ve talked to Jean and Silvana already and we are going to accept your resignation as of today “ I said so “ you’d like me to leave “ She said “ yes” . I gave her the store keys and asked for a copy of my write up. I also let her know that the company was messed up.

I believe in a situation like this for one another person should be involved whom is biased to the situation. At this point it’s her word against mine and honestly that’s okay, but the way we are treated and taken advantage of with dealing with our stores and a other stores because she can’t keep managers in their buildings because she doesn’t’ supply enough support to them is shame.

I have given my loyalty to Dollar Tree and tried my best to be the best employee I could. But when the company gives up on their employees the employees give up too.
Will you continue to lose good people for lack of management in the hire up departments?

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Today I had one of my worst experiences at the Dollar Tree in Dublin Ca. The cashier Marie/Maria was so rude and snappy, she didn’t say hello she just start ringing up my item she was mad because her credit card machine had a stortage. I had to swipe my card a total of 7 times she continued to snap at me and told me to use ebt and selected the ebt option. I didn’t have an ebt card to use because I dont have one. She called the manager for help as she huffed and puffed. His name was Don he wasn’t helpful at all, he told me to go get a free donut because he seen my i voted sticker and the cashier laughed while stating “thank you for voting” i was embarrassed and humiliated for the way I was treated. This was unacceptable and inexcusable something needs to be done, and I want answers.

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two times now ive bought just a few things an over 60 dollars was charged to my debit card this is criminal

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People WE have the buying power Boycott them until their service is better. I was told by a MANAGER that they won’t take a manufacturer COUPON… done done nope you won’t get my money. I HAVE 250 PEOPLE who have pledged to shop at our other stores who treat their customers better. We work hard for our money and when I DECIDE TO SHOP AND GIVE MY MONEY TO YOU I want to be treated with respect. Customer service might be going down hill but I won’t shop with them.

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Typically, I visit the $-Tree in Santa Paula, California several times a month — often two to three times a week. Consequently, the hardworking employees — each seeming to be friendly and thoughtful — there and I for the most part know one another by face and by character. Recently, a bald-headed man in charge – apparently a new manager to the store (Chris?) – declined to accept a $100.00 bill, money which came directly from the bank and thus was a bill that undoubtedly had been screened carefully before being given to me. The store manager stated that he couldn’t say the bill was counterfeit, but that it just didn’t meet their requirements: what requirements does Dollar Tree have other than a bill not being counterfeit? That manager’s inspection appeared to be mere passing of the bill between him and the cashier, a quick glance at the bill as it was turned to the side, and a slight tearing of the bill’s edge. The cashier seemed to be almost as surprised as I was at the comment made by that apparently new-to-the-store manager, whereas the cashier lifted up his cash tray to put the bill under it before he realized that the store manager was serious about not accepting said bill. Although I realize that safety protocol must be followed, I couldn’t help but wonder if this was some sort of scam: no apparent mechanism – pen, machine, etc. — was used to check the bill’s authenticity, and the manager seemed to only slightly look at said bill before briefly turning away from me with bill in hand. Was the store manager merely low on change, and thus used “the bill is unacceptable” comment by which to decline said purchases, thus not having to make change for a once loyal client? Is Dollar Tree becoming a store in Santa Paula, California which will be losing more business to other nearby cities? Whatever the reason, I hesitate to return to that store again, and I am letting as many people as possible know what I experienced on that disappointing visit to the Santa Paula, California Dollar Tree – a store that once was one of my favorites.

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I recently visited Store #4297 at 2241 Charleston Hwy Cayce, SC on Sunday June 12th 2016… As I patronize this location several times a week. Over these past few weeks, it has been very noticeable that the Air Conditioning in the building is not working. In addition, several products are melted and not saleable.

As one that works in a corporate office for a large retailer myself, I know if there is an issue with systems as such as the Air Conditioning, this can become a health issue as well as end up being a life and death situation for patrons and even associates of the store.

I have inquired to store associates as to when is the air is going to get repaired. They indicated that Corporate has been notified, and the repair technician has received payment for the services to repair the Air Conditioning, but due to a part being ordered, they are unable to make the necessary repairs immediately to rectify the situation.

This is horrible…. this is not how a corporation should treat their patrons and especially the associates that endure the heat of South Carolina in excess of 95 degrees with humidity levels in excess of 100 degrees. I hope the Corporate Level of Dollar Tree is aware this is a major health issue, if not a tremendous liability on their part if someone should become ill or even worse. I will make sure to express my concerns to South Carolina local government officials immediately. I think the Labor Board would have a field day with Dollar Tree Corporate Office until this situation is rectified.

I will make sure I do not patronize Dollar Tree until this situation is taken care of.

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The new manager at the Store at University Blvd West, and St Augustine Rd, was allowing a Homeless Woman to stay in the store with her “Stuff”. on 6/12/2016. I called another store to let that Manager know what was going on. Gave the Manager Brian, 2 numbers of Outreach Homeless Shelters . I called the Police on this woman twice. I just left a message with the Corporate Message Center. The store is a mess, the Company needs to pay employees a decent wage, instead of opening up all those store.
Don’t sell the Kitty Litter Scoop – I took mine back, the handle broke- and told the manager, the girl at the register didn’t want to take it back, the tag wasn’t on it – had receipt. Don’t sell this Crappy item. Show the Manufacturer in China how bad the product is Kitty Litter Scoop. Need to pay employees a decent wage- like Walmart does. One employee at register. Will go to another store to shop.

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Attention: Bob Sasser (CEO), Gary Philibin (COO & President), Dionne (District MGR)
Store: #676 – 6788 W. Greenfield Ave – West Allis, WI 53214
Store phone: 414.259.9085
Incident: Sunday, June 6, 2016 (6-6-16) 2p.m.

REVISION complaint: Paragraph three added as well as ‘clicked on’ response requested.

This was my first time in the West Allis store. (Sunday, 6-6-16) I’m a repeat customer for many years (East Capitol Drive – Milwaukee) and a few years newly built (Mayfair Road-Wauwatosa & County Line Rd-Germantown). I buy weekly averaging ($15) & yearly ($600+). Throughout the years, Dollar Tree customer service had been highly satisfactory. I’m a senior citizen, sixty-five years old. Also, I live in the north shore Milwaukee area, Mequon, WI 53092.

West Allis store product aisle setup differently that other Dollar Tree stores that I’ve shopped. Only one cashier, male, with at least six customers. I tried to locate items with some success. Returned to the front of store asked the male cashier for stationery / children stickers. I searched aisles including the aisle he provided however unsuccessful. Finally, Ms. Charlotte opened another register. I waited in her line then asked for the above mentioned item. Ms. Charlotte questioned item name & replied aisle six but wait for her. I said “that’s okay, I’ll get it”. She became aggressive (bully mentality) “I said to wait, I’ll show you-calm down…” At that point, I noticed her negative tone of voice, facial expression, & body language _ had escalated. I decided not to buy the additional item & only purchase the five items. I asked to be checkout. Ms. Charlotte denied my request. Told me to wait in the other long line. Another cashier approached, Melissa, said she would check me out. Ms. Charlotte refused to allow Melissa to get me checked out. Customers were watching the horrible treatment. (one of the customers said you can get to the front of our line.)

PLEASE NOTE: I wanted to checkout buying something to get a receipt with pertinent information to contact corporate. As a result the receipt wasn’t legible due to insufficient ink in the register.
In addition, I talked with Chris, assistant store manager, at the South 27th Street location. He was helpful in providing info, i.e., store number, phone number, district manager, etc. Also, Chris sent an email alerted Dionne, district manager, of the aforementioned situation.

I was dismayed & appalled by the unprofessional behavior of Charlotte, assistant manager. (her last name not provided) Disbelief that Ms.Charlotte is in a supervisory position and/or interacting with people: exhibiting zero customer service value in the presence of customers and coworkers!

Some of Ms. Charlotte’s extreme negative behavior & attitude are as follows:
_ THREATENED ME twice: (1 – 1st) Said she would walk away & not help me;
& SHE DID.
Refusal to allow Melissa (great associate) who appeared reluctant
& afraid of Ms. Charlotte. (2 – 2nd) Alleged she had store manager on the
cordless phone. I had been in the store too long & I must leave. I
asked to speak with the store manager & Ms. Charlotte denied my
request. She said If I didn’t leave the store immediately she would
CALL THE POLICE. Two acquaintances who were checking
out watched Ms. Charlotte talked to me disrespectfully and rudely.
_ Unprofessional / Rude / Loud
_ Condescending / Blatant disregard for customer satisfaction.
_ Interpersonal skills (none exhibited)
_ Arrogant / sarcastic: Continued loud smirk / laughing in my face negatively remarked
about my situation; moving walking back & forth from her office.
_ Deceitful / Untruthful: Called me a liar in the presence of customers & coworkers.
_ Immaturity

Please handle the above mentioned situation. I would like to hear back from corporate regarding this matter. Ms. Charlotte actions were incomprehensible.

Sincerely,

Marian E. Jones
Mequon, WI 53092-5041
262.241.XXXXX (home)
mbevjj at gmail.com
414.530.XXXXX (cell)

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I was recently in the Dollar Tree #6021 at 3325 Alamo Ave., Cincinnati, OH 45209. I was on a schedule as I had a bus to catch. They only had 1 lane open, and the lady in front of all of us had a $150 order that had to be rung up. The poor cashier was working as fast she could. I was right behind the woman with all the merchandise, and there was a long line behind me. I heard the manager in his/her office, which has 2 way mirrors, so they could see that there was somewhat of a situation at checkout. I also saw another associate in the store who was stocking shelves. Neither one ever stepped up to help out and didn’t really seem to care that they were inconveniencing a lot of customers. The cashier kept apologizing over and over again, and we kept telling her that it wasn’t her fault and that we knew she was doing her best. After I left the store and was on my way home, I called the store back to get the number of the corporate office to complain. The manager told the associate that answered the phone that “she didn’t know the number”. Boy, I’ll tell you, that’s REAL customer service coming from the manager of a fairly new Dollar Tree store that’s getting to be VERY busy. Someone needs to rethink who they have managing store #6021.

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I have just had probably the most rude and ridiculous customer experience I’ve ever had in my life. I have tried three separate times to call numbers that are posted and I all I get is a recorded message and press one blah blah blah. I would like to speak to a human being regarding this matter. Is there anyway that you can give me a number whe re I can talk to a person??? I was treated extremely rudely actually yelled at by this little girl and when I asked her name and try to see if she covered her name tag so I wouldn’t see it, but I know it began with an A. And then she yelled at the top of her lungs at the at her manager and she treated me just as rude except she didn’t yell. Never in my life have I seen such ridiculous and rude treatment of a customer let alone experience it. I have worked in customer relations and customer service for over 30 years and would never dream of attempting to act that way towards a patient, a custom or anyone. This little girls should not work in customer service! I have been a customer of the store since it opened and I will no longer step foot in there I don’t care if I have to pay $20 for something instead of $1. I would have fired this girl on the spot! And when I asked the manager if she was going to allow the girl to treat and talk to me that way that way all I got was a mean look and my change shoved at me.

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I have a major complaint about the Dollar Tree located in Boiling Springs, South Carolina. As of late have been into the store and there is only normally one person working, most often the management alone. First, this is very unsafe to have one person in a retail store alone, secondly, the wait times are far too long for customers, actually, the line was lined up to the back of the store and I witnessed six to eight customers ahead of me, leave their merchandise and walk out because of the wait, not to mention the ones who came to the door to enter and saw this long line and left without coming into the store to purchase. The response received for being alone in the store was DM would not allocate man power hours to have others work. Recently, I went back into the store (just today) and once again one person on a Sunday afternoon was working (not a manager this time) and there was nothing on the selves, but plenty of merchandise sitting in boxes overflowing the supply room, and on trollies sitting in isles….I suggest this situation be rectified or else you will continue with poor sales. You should give employees more hours to work, this will reduce the high turn over in employees I have seen in this store………

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Horrible customer service at the Granite City location. Could you PLEASE train staff on very general customer service! No greeting (and she was standing right there, but she was busy texting). No acknowledgement while I was putting items on belt (she was still texting and continued to do so 15 seconds after I was standing there, ready to check out). Piercings everywhere and she looked like she just got out of bed. She was complaining to another employee about how she didn’t like her job and even when giving me my change, never said one word to me.

Come on — really! Set some standards! You have competitors that are doing it right. Take some time to set standards and have your employees sign off on them. There are good people out there who want to work but you need to providing training and a good environment.

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I am writing about a store in jessup md 7351 assateaque rd . i visit this store regularly. I love the store. Im in there maybe five times a week. I went into the store on jan 20 in the morning and there was a box on the floor by the freezer section. There are boxes all over the store because the dont have anyone to put their shipment away. So you have to try and push your cart through these boxes
Any how this box that was on the floor had food in it icecream,hotdogs,cookie dough and biscuits. Well i didnt say anything. Well i happened to go back into the same store around 6:30 or 7. Started walking back to the freezer section and there wss this really bad smell. And i happened to look over and here was this same box lying on the floor that i had happened to see in the morning. But by now everthing had melted in the box
Thats what was smelling. So when i got to the check out line. Of course only one line with several other customers in front of me. The finally opened another lane
Which was the manager of this store. I let him know that i had been there this morning and noticed the box and that there wss a bad smell by the freezer section and told him about the box. And he said he would get it and hadnt been back there. I dont see how he didn’t smell it or seen it because it was onabout five steps from the back door. Any way as i. But my items on the belt to pay. I had single icecreams (drumsticks). Ten in total he packaged them. Thing is the didnt have any dollar tree plastic bags. At any of the registers. They were using trash bags big ones. He then put my icecream in the bottom of the big trash bag and then put canned goods inside of it on top of the icecream and i didnt have a little order
I spent sixtyfive dollars in there. I ended up having four big trash bags full of my items. I hate to complain but this is ridiculous. How can u not have any bags. I love the store. And have been to several different other stores
But this one is the worse. They need some corporate help bad. Thanks Allison Beach

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On 12/20/16

I went into the Dollar tree In Syracuse Utah and as I entered the cashier said to me rudely we close in ten minute and it was 8:45 yet this store is normally open till 10:00 when went in and got the couple of thing we needed we went to the front to pay for our things when standing in line the another employee i think was a manager went to the doors and locked them and held them open for customers to leave. A customer came to the door and the employee said we are closed and made a nasty remark to the customer cant you read the sign you will have to come back later another time, I was dumbfounded as to what was said to this customer, I then noticed the note on the door and i asked the cashier how long are you going to close at 9:00 she then told me at least the rest of the month but the ( This sign has been on the door that has been there for two to three weeks it reads we will be closed the rest of the week at 900 ). If your store is going to close early for the rest of month then change your sign and let us know, stop leading your customers on, further more HOW DARE YOUR EMPLOYEES BE SO RUDE AND THEN WHEN WE GO TO THE MANAGER NOTHING IS DONE AND ESPECIALLY WHEN IT IS THE MANAGERS THEMSELVES, Sense when is this ok to treat your customers who keep your store going this way? This is not the first time this has happened in this store not only to other customers but also to my family, I would rather go to the Layton store than shop at this store anymore due to the rudeness and how the employees feel like they are privileged to treat the customers this way.

How much longer is this kind of service going to go on in this store and how much longer is your customers going to be treated this way? I hope this matter is taken serious and not brushed under the rug like it has in the past.

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As much as I like Dollar Tree for its money savings and many name brand items. There’s one thing I truly disagree. Their couponing policy. You can only use 4 coupons per day.

Sadly in my city there are 3 stores. 2 that are somewhat coupon friendly, but the distance for me is far. The one closer, the one and only manger from opening time to closing sucks! He takes coupons…but to purchase the item, it has to be what the “PICTURE” on the coupon has. Not the wording on the coupon. Makes no sense, right? I know people have complained to corporate, but nothing has been done about it.

Well, i think it’s time for a change. I’m willing to call our local news to see what they have to say. Aside for them making us and fellow couponers feel belittled, or as we were stealing $1.00 items. It’s embarrassing.

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THE STORE WASNT BUSY AT ALL WHEN I ENTERED THE STORE IN LINDENHURST STORE#6147. THEN WHEN CHECKING OUT THE GUY ON THE 1ST REG. BY THE DOOR SAID HE WAS CLOSING HE WAS LEAVING AT 63O ASKING ME THE TIME I ANSWERED I DONT HAVE THE TIME….I SAID IT WAS FINE YOU ARE GOING HOME. THEN WENT TO THE MANAGERS DOOR WITH THE 2 WAY MIRROR AND I KNOCKED ON THE DOOR BUT THE CASHIER THAT WAS LEAVING HAD ALREADY BEEN BEHIND THE DOOR TELLING THE MANAGER THAT I WAS ASKING FOR SOMEONE ELSE TO OPEN UP, WHY SHOULD THE WOMAN THAT WAS ALREADY WORKING WITH NOW A LONG LINE WORK HARDER. WHEN THEY CAN OPEN ANOTHER REGISTER. THE MANAGER (JESS) WAS ABLE TO OPEN A REGISTER WHEN THERE IS NO OTHER WORKER .NOTHING WRONG WITH THAT AT ALL BUT SHE LET ME STAND THERE NOT EVEN OPENING THE DOOR TO TALK TO ME THEN SHE OPENED THE DOOR AND SAID IM PUTTING THE GUY BACK ON THE REGISTER. THEN HE SAID NEXT ON LINE WHEN THIS WOMAN JUMPED IN FRONT OF ME TO CHECK OUT SO THEN I GOT NUTS AND TOLD HER TO GET IN BACK OF ME SHE REFUSED I SAID I WAS THE ONE TO HAVE THEM OPEN ANOTHER REGISTER, ANYWAYS IT WENT BACK AND FOURTH FOR A FEW. THEN THE GUY ON THE REGISTER SAID I OPENED JUST FOR YOU NASTY REMARK AND THEN COMBED HIS HAIR BEING SNOTTY AND I ASKED HIM IF HE LIKED HIS JOB AND HE GOT NASTY BACK WITH ME AGAIN. JESS TOLD HIM TO STOP. ALL OVER ME ASKING FOR JESS TO HAVE ANOTHER CASHIER OPEN UP. SHE WAS RUDE TO NOT EVEN TO OPEN THE DOOR TO SPEAK TO ME AT THAT POINT UNCALLED FOR. WHEN SHE DID COME OUT SHE WAS WEARING A HAT THAT YOU WEAR ON THE OUT SIDE VERY UNPROFESSIONAL. I WAS DISPLEASED BY HOW THE PEOPLE ARE IN THE STORE.WHEN I WORKED AS A CASHIER OF COURSE MANY MANY YRS AGO IF WERE TO EVER GOT OUT OF LINE WE WOULD BE FIRED AND DONE GONE, YOU NEED BETTER TEACHING SKILLS AS WELL AS TO HAVE YOUR MANAGERS HAVE THE PROPER DRESS FOR WORK NOT TO WEAR OUT SIDE CLOTHING IN THE STORE. THEY NEED TO BE PROFESSIONALS AND KNOW HOW TO SPEAK LIKE A PROFESSIONAL. VERY SAD TO HAVE GONE OUT TO DEAL WITH THIS I DONT LIKE GOING TO A STORE AND HAVE HAD AN ISSUE WITH UNPROFESSIONAL WORKERS, THE CASHIER THAT WAS ON THE REGISTER HIS NAME IS PATRICK, HE NEEDS TO KNOW HES A WORKER AND THE CUSTOMER IS ALWAYS RIGHT AND HE CANT BE A SMART MOUTH AND THINK ITS OK TO SPEAK TO CUSTOMERS IN THE WAY HE DID.
UNPLEASANT NIGHT. I CALLED THE MAIN OFFICE LEFT MY NUMBER HOPE TO HEAR BACK FROM ONE OF THE OFFICIALS ASAP TOMORROW.. I HAVE NEVER IN MY LIFE HAD TO HAVE THIS HAPPEN IM NOT HAPPY AND VERY DISPLEASED BY HOW THEY HANDLE YOUR STORE.

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Dollar Tree obviously needs to hire or give the current employees more hours to
…two many boxes in the floor. These is dangerous …unpleasant place to shop. Many time employees are not at the register ring customers up, because they unpacking boxes in the isles. I’m thinking of calling the authorities …this seems like unsafe working and shopping conditions. Whatever happen to bring workers in before store opens to the public to unpack and stock. I’m very disappointed Dollar Tree is no longer a nice place to shop.

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I am ED Director for the City of Sapulpa, OK. We have one Dollar Tree and we desperately need another one. Please contact me by email or my cell at 918-694-XXXXX. We have an excellent location (9000 SF) on Historic Route 66.

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I was at dollar tree in levittown pa store #4046 on 11-12-15 @ 1:30pm where I was accused of stealing… first the employee came up to me and asked if I needed a basket, to which I replied no I only had a gatorade, she then said ok well r u gonna pay for what is in ur pocket? I then emptied my pocket even tho I did not have to and explained to her I was pregnant and was possibly rubbing my belly so she was proven wrong and I was clearly upset, getting ready to cry bc Im pregnant and hormones r crazy
I went to pay for my item and she went in the office me n friend
were talking to cashier and explained situation and asked if the
accusing employee was manager we wre told she was assistant
manager, she came storming out of office saying she did not
accuse and said she did not have to apologize still had a very
rude and obnoxious attitude, so im wondering it is store policy to
refuse to apologize even after u r clearly proven wrong 100%
then I left the store and she proceeded to yell ay my friend that I
had stolen from the store last time I was there however that is
also untrue ive never been accused or asked about stealing from
that store or any other store for that matter, she very clearly obviously had me confused with someone else. the customer behind us said we were probably being accused bc we had hoodies on, well it was raining and that shouldnt matter, not only that but she kept yelling bye, bye, bye and waving her hand at us signaling for us to leave the store..I just dont understand how
someone who conducts themselves so rude and very nasty continues to keep her job???

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Store #1172
1050 McKinley Place Dr Ste 100
San Marcos TX, 78666-6178 US
512-392-6830

Manager: “mimi”

The manager at the store in San Marcos, TX needs to be addressed regarding the following:
Discrimination against an employee who identities as LGBT
Discrimination against LGBT employee who has a second job

This manager has not allotted this employee, of two years, hours based on the following reasons: They have another job and the employee does not “go above and beyond,” (in the words of the manager).

The employee, however, is the best employee in the store. She is friendly, welcoming, and knowledgeable of the store products. I have seen her stocking, cleaning, cashiering, and training new employees. When the new manager came on board, it was this particular employee that ensured the manager understood the culture of the San Marcos store.

When I shop at this store I find myself walking out when this employee is not at the register. I have heard, on more than one occasion, the manager discussing the sexuality of this employee with other associates. I find this offensive. If this is not addressed in a timely manner, I will be sure to share this act of discrimination with the Equality Texas, HRC, and Advocate.

Just and FYI:
Anti-Harassment Policies
Specifically referencing “sexual orientation” and “gender identity or expression” in anti-harassment policies sends a clear message that all employees will be respected and able to work free of any kind of harassment, and that no form of harassment or offensive conduct directed at individuals based on sexual orientation or gender identity, in addition to other classes protected by law, will be tolerated. This is from the Workplace Discrimination Law and Policies page provided by the HRC.

Thank you.

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I was in your store on Winthrop st in taunton ma. Rhe store manager Jennifer was very disrespectful to the cashier saying to her while mu self and other customers were in the line stating if you do that again i will write you up very loud. I though she was a cashier cause ever time i go on there she is always on the register. I ask was this store going out of business because the shelf stays empty every week now. Can you tell me is it closing.

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Sun May 17 2015 I enter your dollar tree store in Richmond, In approx time was 3:10p, as I do every Sunday I get Sunday Paper, the one I picked up was light, so I took over to register where young man was, and Ask him, if we could check make sure all the paper was their, of course it wasnt, so I got one that was, I took cart from the corral and was going do some shopping, I saw some things I needed, so I went to the register to pay, and of course there was lady their, I put my paper on the belt and took and put the shopping cart over by the wall, Oh the lady threw fit, walked away from register with me their standing waiting, over to shopping carts and walks back saying directly to me,
in smart acting way, some people, can’t even put carts up the way their to be, this is the 2nd time shes had bad mouth and attitude, I am Local business owner on East, West side of Richmond, so she comes to register and I said to her nicely, hers’s your paper, I have changed my mind and her mouth went off to some other customers, she didn’t know that those customers were with me. I gave paper to her and said I will not be back. I got to my Auto, decided call mgr of store, he wasn’t in, but another nice man took call, he said she has been talked to about her attitude before, Last month in April I spent over $600 for parties and items we needed for Business, personal use, I told the man I spoke with, if and when I decide to come back, I will look for her, if she’s there, I will leave. I will have to shop somewhere else for few weeks, I know my friends that were their and heard how she acted, were not happy, I did tell the man that was acting in charge, I would call him first, before I called Corp. Thank You, hope to hear from you Barb 765-277-****, email spark***@yahoo.com

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Store #5015 In Pearl, Mississippi. You guy’s manager Mrs. Willie is the rudest manager I even met. I am a manager of our business. And as a manager I know customer come first. She grabbed my items a flag out of my hand. Very uniprobit. And Friday I was in there and she yelled @ a 70 something year old women for asking about a buggy. It’s people like this that make customers not come in the store. And 10 people I seen on facebook have put it on social media. Not good. Thanks, Call me back. 601-540-****. Thanks, Betty Burnham.

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Neal Yeagley is the Horrible store mgr for Island Ave located on Penrose Plaza in Phila, pa. He is personal friends with Jerry Joka- DM for region 527/526 for 20-25year as Neal enjoys bragging about their relationships… OMGOSH, Neal also took money from the company’s safe and place $50 inside his pocket then at the end of my shift, he pulls the money out of his pocket and began laughing out loud looking like the Joker from Batman and stated “I will do this from time to time so see who I can trust…” IT IS AGAINST COMPANY POLICY AND PROCEDURE TO STEAL MONEY FROM ANY EMPLOYER!!!He has Absolutely NO Store Mgmt skills… His KSA’s suck! Knowledge Skills and Abilities are Exceptional… He masks himself behind Jerry Joka and speak really bad about the Regional Mgr- Darren, to include Harry Mackey-store mgr/DM in training!! He brags and boast about his wife making 80,000k and she wants him to quit, quit, quit,, He attempts to encourage employees to quit the job b/c dollar tree doesn’t pay XXXXX and only uses their employees.. He stated that Darren-Regional Mgr didn’t want to hire him until Jerry Joka-DM allegedly told Darren that he would be a XXXXXing fool Not to hire Neal… Unfortunately, Darren should have followed his 1st GUT!!! That Neal is dragging that store into the mud…

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I went into the dollar tree in DeFuniak Springs fl today I had forgot my wallet at the register. I ran back to the store when I got there a 100.00 bill and two 50.00 bills was taken out of my wallet the lady told me she waited on one customer after me and the lady hadn’t noticed the wallet so no money should be missing. Yet money was gone the store states there is camera in the store but yet one wasnt. So they couldn’t pull up who took the money from my wallet the main manager told me since she wasn’t there nothing she could do for me. I called the police and only thing I can do is take actions against the main office for false advertising on camers..corporate doesn’t call back either there is no one u can speak to just leave a message. I hold the store liable for my money..what kind of employees are they higherING in there stores..how sad cause I had planed on doing more shopping there but won’t be until I can get this solved. Thanks for hearing me out some where since corporate is not a great place to call since you speak to mo one. Barbara sharritt

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My daughter went to DOLLAR TREE in Topeka, Kansas on Topeka Blvd. She was there with her sick 2 year old and week old baby. Being a single mother she had to take them. No one likes it when children scream from a temper tantrum, but this was not the case. Both started to cry. An employee named Paul, told her to control the children or get out. I live in Oregon, but called the store and spoke to the assistant manager. Very wonderful person who deserves a raise. My daughter should never have been treated in such a way. Paul if you get this small missive”Don’t make me come to Topeka.” This type of treatment is unnecessary and should not be tolerated. She helps make sure you get a paycheck. All customer service workers should remember that. No customers, no pay day. What is corporate going to do to rectify this issue. I believe she should receive a gift card for $100 gift card just for being treated as a nobody. What do you think corporate office?

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I have been previously fired from your Camden , SC location with no warning or why? And I still haven’t received my check in the mail or a call from store stating its there. What steps do I need to take to receive my check?

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The store 3711 from golf coast town center has the unprofessional,unorganized store manager TAMMY instead of helping she just go home early leave the store as a big mess make the schedule on her convince,its rude,disrespectful with the EMPLOYEES AND CUSTOMERS,she is the WORST STORE MANAGER I will return to work if she move from the 3711 store ALL DOLLAR TREE NEED DISTRICT MANAGERS HAS TO PAY ATTENTION REALLY CLOSE AND WHOEVER HIRE THIS SM B MORE CARFULL I SUGGEST TO HEAR MORE THE EMPLOYEES!!!

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I go to the Dollar Tree in Hamilton Square, RT. 33 NJ. The number for the store is 1277. Phone number 609 588 0988. Zip 08690.

Everytime I go to the Dollar Tree there is only one cashier, the lines ate backed up down the isles and there is no other cashier. Even if one is called I’m waiting a half hour at least in the same line and no one else shows up. I can not wait in a line all day. Who is even in charge of this store?

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I work for dollar tree 2014-present I started as seasonal and stayed pepermanently I love working just not there do to the worse management I’ve ever seen everything in this dollar tree is outdated everything is stock from when it first open . I get write ups why maybe because your scanners and computers are outdated sorry for using the stupid misc. Key worse training too . ..

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I never received my W-2 I would appreciate it whether I need it or not if you could send it to me, because I have not a clue if I have to file, Please thank you have a nice day!
~Dollar Tree Associate

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The dollar tree in Herndon Virginia (store#496)kick people out of store 20 minutes before closing the store. The managers are so rude and disrespectful toward customers. Last night, they almost kick out my wife 10 minutes before closing. All the managers are very rude and disrespectful. Our community in Sterling, VA do not need store like this and we are filing a complaint about them with better business bureau. I have been trying to call someone at the corporate office but couldn’t talk or leave a message with anyone. It seems corporate office is more interested in selling their cheap goods and making money rather than taking care of their failing stores.

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For all of you having questions or concerns with the service or lack there of with this poor excuse for a company. I highly recommend each and every one of you put a complaint in with the better business Bureau and have this company put down. This company is atrocious.

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I haven’t received my W2 yet either. I called corporate. Apparently, if you signed up for paperless it has been emailed otherwise it has been sent by mail during the week of 1/26/2015. You can request it by emailing W2request@dollartree.com. I do not recall signing up for this nor have I received an email nor my W2. It is currently considered illegal at this point on the company’s end. One of the largest stores in upstate NY has the worse set of managers and employees. It’s too bad because it’s such an amazing store in regards to size.

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Its February 17 2015 still ain’t recive my w2 this is ridiculous same way you want yours this is a shame all this I bet everybody at corporate. Got there’s. And everybody at whitehall pa dollar tree got it I’m just disappointed and the xrazy thing is I loved my job to get played like this

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i still havent got my w2 i need it

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Been with Dollar Tree for 4 years. I love my job and my managers and my co-workers. I give 100% on a daily basis. I have just been told my hours have been cut to 15 from 27 1/2. How can I live??? How does Dollar Tree expect to keep good experienced employees? My store is a model store, which is about to fall apart. Something must be done about this, for the associates who have been with the company for years. Why are we being tossed to the curb like trash??? This is wrong H.R.!! You must know this. Please give us our hours back, so we can keep our store looking the best it can be and our customers happy. Thank you.

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I just came home from shopping at the dollar tree in somers point nj and asked the manager about batteries and he smelled like marijuana and his eyes were glassy and bloodshot his name was dave

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As a worker for Dollar tree store #5556 I just want to say how sad it is that as soon as my manager found out I emailed corporate I mysteriously got 2 weeks without any hours….we are told to contact corporate but get punished for it? Can you say new manager please. We have lap dogs getting 55 hours a pay period when said manager says there are no hours available??? When is corporate going to do something/anything to improve our work place…..

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I cannot read all required information on my receipt. This is in reference to the your store in Knightdale, NC. You have an outstanding manager, Tony, in charge. He will actually go to the location of the required item to get it for you. He chooses his employees with care and he gets good employees. Which brings me to Rae’ Dawn, cashier. What a delightful young lady. She always greets you with a great big smile, is friendly and keeps the line moving. Your company is fortunate to have these 2 outstanding employees. They deserve a raise!

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The cashier name shylece at store # 227 didn’t greet me at the counter.nor did she hand me the items in at the end.of my purchase I asked where is the items and she responded in a rude additude towards me….This incident has really upset me because I didn’t ask for this kind of treatment.This store is awful and I won’t.visit it ever again.

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I was a employee at the cordele ga store. After four and a half years with dollartree. with no completes.i was let go fot loss perventaion. a newly hired asstant manager said she thinks i was stilling.they let me go like that. there are other employees that don’t come to work. no call no show is a fireing offenses .coming to employees come to work high. one employee has been arested three times at work.the manager has went and payed here bond each time. money comes up missing. they get write ups and still have jobs.i put in for promotions. and kept getting passed up. dollartree in cordele is not fair. too male employees

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I was in the Charlotte store location Northlake store #4609 and had the worst customer service experience EVER. The cashier was do hateful over a mistake she made in ringing my items up I still in shock.over it. I informed her that a candy bar that she rung up on my order was not mine. Then she yelled at me where the while store could hear and stated “I don’t know how that happen” I said it happen because you rang it up. Then she continued to yell and scream at me like it was all my fault. So at that point I wanted the.manager up there to handle it. Well the manager on duty was no help. He stated that he could not refund anything only exchange. Well that funny the cashier made the mistake so they should be able to refund mistakes. Then the manager wanted my name. He should have never asked my name. He would not even listen to anything that I had to say. That manager and cashier has no customer service skills I do not know how on this earth that they ever got either of them positions. I will never ever shop at a dollar tree ever again. If they buy out family dollar also I will never go there. Customers I ask if you must shop and
live in Charlotte please don’t ever go to the dollar tree at the Northlake location store number 4609. I don’t want you to have to experience the situation I had to endure. Oh also when I went to call the 800 number for corporate office they were closed at 5pm so it stated to leave a message and they would return the call. The funny thing is I called at 5:17pm to leave a message about the situation and the voicemail was already full.

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i attend dollar tree in tallassee alabama several times a week, everytime i go in there the line is always backed up. they have 3 other registers that are never open i have never seen them open since the store opened which was 3 years ago almost. my question is if they are so many registers then why isn’t someone working at another to help the customers get out fast? Also, surely we can afford some racks in the parking lot so we will not have to wait in a line as well to get in the small doors to push the carts back. Another thing i would like to point out is that it makes me sick to see employees smoking right in front of the door that you enter because i along with thousands and children have to inhale the harmful smoke and my son has asthma and he is only five years old. i dont like to complain much but dollar tree seriously need to get their act together.

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I am a former employee of DT store 2794 in NY and I need a paystub for the end of February 2014. Is it possible to have one sent to my email?

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I GOT HIRED AT DOLLER TREEMAX IN SAN CARLOS
C.A I WORKED ONE DAY I Thought ITS OK I WASN’T TO
OK ABOUT JUST CUZ MY FRIST DAY THE THEY PUT ME UNDER
ALOT OF PERESH. DIDNT TAKE THE TIME TO SHOW ME HOW TO
USE THE REG JUST PUT ME UP THERE.DAY 2 I WORKED WITH
ROSE ASNT MANAGER WAS SO UNPROFESSIONAL.I THOUGHT I DID
PERTY WELL FOR MY SCENT DAY BUT I ACCIDENTALLY OVER CHARGERD SOME ONE
A PAIR OF SUNGLASSES BY ACCIDENT. SO I BEGANG TO ASK
ROSE HOW DO I REFUND THIS CUSTOMER ROSE BEGAN TO YELL AT ME IN FRONT OF 7 people then began to tell me the the dont to refunds only even exchange rosa ask the customer if she wood like something in the store to be even the customer said no I want my money back rose look at me an demaned that I take $1.10cents out my pocket.I said no way.I will never work or shop for doller tree this was so f up man I quit on the spot 8$ an hr is not enough. Sometimes will be done even if I have to go to Leal aid. I wood like someone cood please contact me .650) 271_44_33 .I worked customor severs for 2 years at a drug store was never treat as bad as doller tree.

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Life at Dollar tree, how do we get to a point of human mistreatment in today’s times?
I read once that “the weak seek revenge, the strong turn the other cheek, and the intelligent do not care.” I read many of the responses on this site and come to realize that maybe the mangers are a reflection of corporate attitude towards their employees. Possible this is a training exercise which would explain why they have an attorney own extinction. I myself was an employee for Dollar tree, and witnessed the same cruel behavior and several write-ups for just because. I kept a detailed diary and my cell on record during conversations. I am appalled that I allowed myself to get caught up in the same merry-go-around of offensive vocabulary, screaming matches that brought employees to tears. I should have stood up and told the manager “ENOUGH” but I did not. So in a sense, I am as guilty as they are. My attorney and friend reminded me of her favorite quote ““There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest.” Elie Wiesel It’s basically saying, “To stand for those who are unable to stand for themselves” and when we witness these human cruelty, silence is the true enemy.
The Newport Dollar manager’s fit’s the same abusive behavior that I read about on this site, why? What is the purpose other than to manager others with humiliation, degrading their person to make them feel they are insignificant, and unimportant. The tragedy is most of their employees are uneducated and probably in unhealthy relationships, so if they felt they were making progress in getting out of it, the managers most likely due to the cruel technique they use to control their employees only fueled the violence and made the individual feel as if there is no way out. That in itself is a crime!
There is one incident that troubles me, Sarah employed an employee that was obviously confused and suffers from several mental illnesses undiagnosed to my knowledge. In fact, Michelle the general manager had to delete all her employees from Facebook, because of the harassment by this employee. Michelle spoke often of an employee stabbed in the parking lot in Seattle and try to burn down her store, so why wouldn’t she be more careful? Not too long ago, Michelle and Sarah were in the office and Michelle said, “she wanted Pratt (Russian President) to be our President her in the states. The customer was a rough guy and became irritated, and wanted to throw Michelle threw the store windows, and pack her bags, and get out of the U.S. I explained she was talking about Brad Pitt to defuse the situation. I shot her a look and she responded, “I don’t care”. Back to the employee I mention, Michelle stated she was Hitler or someone like him in a former life and I was a doctor and said this in front of the employee who in fact was Jewish. I told Michelle she was Jewish and Michelle just got irritated with me. I truly believe if there was ever a shooting in the store it will be due to Michele and her extreme political views and the importance that she has to ALWAYS be right.
Michelle made a statement that they could only hire minorities, colored people, and trans-gender. Here is an idea hire people for qualifications, not based on color or if someone is gay. That is discrimination, and to go through cycles based on this process is absurd! Michelle made it clear she could never be fired due to pending law-suits against dollar tree for injuries to her back and something else that I cannot recall. I did ask Michelle if she was aware of whom Hitler was and she was obviously a fan.
I explained, a friend in the bureau opened testimonies from survivors of the Holocaust, in fact I switch my major from criminal Psychology to Forensic Anthropology, I specialize in osteology, the study of bones because I could not take anymore, Joseph Mangle dissected a 23 month old alive. This is one of many, many, terrible incidence. How could anyone admire him!!
One last thing, I have been suspended, due to occurrence with the debit machine, apparently a customer has been overcharged, only this time it went through corporate. This is not new to the store, Michelle usually figures out what the problem is or make up something to suffice the corporate office. For example, my till was $15. Over and another employee was $15 under, she claimed we exchanged money, but we didn’t. We have to shut down our machine at least once a week during transaction. Michelle assumes I must have kept the overage, and she went and TOLD everyone I DID, and Sarah told her mother who works at a local market and told everyone there, a deputy sheriff overheard it. Yes my attorneys as of today are involved. I want this to go to court, not for the money, but the knowledge of the cruel behavior the people whom work for this company endure. Oh, almost forgot, the name used when someone is in a lot of trouble is named “Kari”.
Back to the quote I began with I must be weak, strong, and intelligent!

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My name is Toni Mariano and I was interviewed in the Union City, Ca store for the assistant manager position on April 22, 2014 by the district manager (Jeff) and the store manager (Christian). I was called the next day and told pending a background check I had the job. I was called on 4/22 by the store manager and told I had the job. I was also sent an email stating that it’s “Our pleasure to offer you the assistant manager position”. The next step was the career launch website which I was filling out when I came to the rate of pay which was incorrect. I tried to call the dm for two days and left him vm saying that I didnt know what to do as the rate of pay was incorrect. On the third day he finally answered his phone and I was able to ask him my question. He then asked me “what did I tell you the pay rate was during the interview”? I answered the question and was then told I was incorrect, that the rate of pay was two dollars less than he had quoted me during the interview. I still agreed to take the job, as I need one, and he told me to just bypass the screen and he’d fix it when I came in for training. I then asked when training would begin and he told me he wasn’t sure and he’d have Christian call me with a start date. Then on 5/1 I/14 at 8:18pm I received an email stating that I was to start the next day but there was no time on the email. I tried to call Jeff and he didn’t answer his phone. On 5/2/14 I was sent another email saying that the position had been filled and that they’d keep my application on file. I again tried to reach Jeff for an explanation and again he did not return my call.
I cannot tell you how much anxiety I have had to endure due to this company’s negligence. How do you possibly run a corporation like this. I had already purchased the uniform and cancelled other obligations because I thought I was going to begin working and obviously I had stopped looking for a job because I thought I had one.
I look forward to an explanation and a resolution from your corporation.
Thank you for wasting my time,
Toni Mariano

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Store 03597 is a health hazard. They are disgusting and that store is NEVER clean. Children playing with box cutters, bathroom has feces and bloody tissue hanging out the trash… people getting stuck on the isles because of boxes of shipment, u boats blocking the isles..etc.etc. this needs to be fixed.

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Winchester Virginia store is not great. None are locally from what I hear. Mismanaged staff, budgets/ schedules. Poor hours for some great hours for others. Attempts to set up employees have left people feeling black balled. Multiple store managers caught up in suspicious behavior or using suspicious methods that would normally be questioned. Micromanaged stores operating in this area. Managers here work 7 days a week with no leadership from what I am told. No results either. No store support there either. No inventory support available. Sorry your favorite products run out all the time. Sorry sold out. Can you imagine trying to make a sale with no inventory? Wow they got it bad. Why do I always have to see the same people working. Do they have anyone else employed? Why do they always do the same things in Winchester stores and achieve nothing? Is it boom syndrome? Is it OCD? I used to shop a store here but I prefer not to anymore. I think the company is experiencing some major complicated problems right now. With a lack of leadership here it is sure to hit rock bottom soon enough. Good luck to you nice people.

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I work at a Dollar Tree in Gainesville FL and ALL the management in the store are absolutely horrible. As far as I can tell corporate isn’t any better and doesn’t care that their employees are treated like crap. Here is what I did and you can to: write down everything that has happened to you and try and be as accurate as possible with the dates the issues happened on. Contact the EEOC (Equal Employment Opportunity Coalition) in your area (I live in a “right to work state” and they are still helping me) and file a claim against the person(s) treating you badly (even if it doesn’t fall under one of the 10 forms of discrimination file anyway) it will take a couple weeks for them to contact you but hang in there and keep track of all issues that happen while you’re waiting for a call back. When you get your call back add any new issues to the claim when talking to the investigator. They will send a letter to the SM letting them know a claim has been filed THEY CAN NOT FIRE YOU FOR FILING A CLAIM. If they do it is retaliation and you can contact a lawyer and file a lawsuit. If you end up having to file a lawsuit be sure you tell your lawyer that you want Dollar Tree to pay your lawyer bill on top of whatever else you are getting out of them for lost wages, stress, ect. Silence is not the answer. Stand up for yourself and show corporate that there are laws that need to be followed.

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The Store Manager of Store #3072 violates Labor Laws by not openly posting available Asst Manager positions, unless for another store. On two separate occasions, there was a position available, and it was kept a secret from the general staff. The first occasion I clearly remember was when the Store Manager hired the brother of her bestest buddy, the Store Manager for the Oak Harbor, WA store and a week and a half later made him the Freight Manager…replacing the Asst Manager who had been running that crew successfully for over 4 years, even prior to the current Store Manager’s arrival. That posting was never made public, and took the entire staff by surprise. It’s called cronyism. On another occasion, again an Asst Manager position was available, but was not posted publicly. The Store Manager approached the two workers…one old, one new…personally. I was informed of the position by an Asst Manager who felt that I would be well-suited for the position, and asked the Store Manager about it. I was told that I was not to apply until she told me I could. I applied anyway, and told her as much. To say she was unhappy was an understatement. I later pulled my application, deciding that it wasn’t worth the headache of working with an unfair Store Manager. I later received an email stating I was not selected for not being qualified. I found this interesting since I was perfectly qualified when I had applied previously when an Asst Manager was taking a long medical leave, and was informed that I had gotten the position from the District Manager. The Store Manager never told me I had gotten the position. As it turns out, the Asst Manager was not going to be out as long as previously thought, but I wasn’t told that either. It doesn’t matter if you are a hard worker…unless you’re one of her favorites, there is a glass ceiling. There is not one Associate who has ever received a review, and hence no raises have been granted, save the raise in Minimum Wage. The chief complaint of every single Associate who has left has always been that they never received a review and/or raise, and that unless you were one of the Store Manager’s ‘pets’, you got no hours as well. I have been working since I was 12 years old, (I am 55 now), and have NEVER worked a job that did not have employee reviews.

Now Dollar Tree has this big push going to draw in a more ‘upscale’ demographic. I want whatever it is they are smoking!! As witnessed by the numerous customer and employee complaints here alone, the aforementioned behavior appears to be endemic as the Dollar Tree culture. What ‘upscale’ demographic is going to offer patronage to a store(s) where this type of treatment of customers and employees takes place?! I certainly would never shop anywhere where an employee and/or myself were treated as has been witnessed by the complaints listed all over this page.

Dollar Tree would do well to look inward and address the plethora of issues that reside internally, before looking to expand it’s demographic. Costco is wildly successful. Costco treats it’s employees and customers extremely well. Everybody wants to shop at Costco…not everyone wants to shop Dollar Tree, with good cause…most of the time the store is filthy, trash is left in shopping carts and baskets and not cleaned out, stock boxes are often left to sit in the aisles after store opening, and may remain there for a day or two. Debris is often not swept up after the off-hour stockers have left. There is a roof leak that has been reported to the Store Manager over 2 months ago, and drips on the balloon storage and helium tanks during a heavy or prolonged rain. Mind you, this store moved into it’s new space in August 2013. I want to be proud that I work at a Dollar Tree store…but now I do not tell anyone, because I’m embarrassed, and I certainly do not tell any of my friends if there is an opening, because I don’t want them to experience what I have had to experience.

Dollar Tree might do well to listen to ALL the complaints leveled here, especially if they wish to stay competitive and survive in the retail arena.

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Well I want to make accomplaint for the dollar tree on Blackstone in Fresno ca, its a bout a manager her name is angela and the reason I know her name is because im a regular customer .she is very rude to her employees especially to this one young man, his Caucasian well I happen to be in there on 2/15/14 I wasnt at the register yet but I guess he needed change she was giving him a hard time about it telln him that he doesn’t need change and that he gets her sick! And that if he calls her again for anything that shes going to go off on him and these are her words! It sad for a manger tell her employee that and this is not the first time ! I just cant not take it anymore I dont know why shes manager! And this poor young man I could see the hurt in his eyes! Very unprofessional and im so discussed buy this she shouldn’t be manager ! I know the young mans name his first initial starts with T,. Someone needs to fire her if she doesn’t want to be bother she shouldn’t be manager!

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Okay I would like to mention about the people in a store #1458. I thought it was just going to be a one time thing but it was several times it happen. I keep a eye on all employees that work at the stores i visit and this one was the worst one i ever been to. Okay first off i want to say is about the store manager her name is Katherine i believe her name was but she always talk down about other employees while talking to other employees. I also always hear her putting down her District manager especially saying he don’t like it he can just take my keys i don’t care. Her assistant managers are unhelpful at all only time they are is when the store manager is around. Mary is rude and very unrespectful because she rather hang around people of her same race and she puts down her store manager and counts her till and makes sure her till is complete where others she trys to get them fired, Roxanne is the worst she is only nice when her store manager is around and the thing i am not sure if she is married or not because i don’t normally shop on sundays due to church. I drove by to see what time they open and i saw four people outside and i know who they were one was jamal a nice cashier i met, ozzy he seems nice but a little wierd and the other two was jacob and roxanne. What got me was jacob and roxanne was not what they were talking about but what they were doing and it was smoking pot and i looked up dollar tree is post to be a drug free company. As i was saying jacob he looks like he is working but he is really just taking money from dollar tree for doing nothing and when he talks you can smell the weed on his breath. He always hanging around roxanne as well like they are together or something. As for other employees their is linda a small skinny old lady with a accent she is very rude and acts like she is better then anyone. their is another linda a short and chubby one she is very sweet. As for the rest of the employees their is a guy name william he is nice and helpful as well looks like he enjoys his job. Jamal as i said before is a nice cashier but when he is on their you ask for help he acts like he doesn’t know anything is really. Ozzy he is nice but as i said before he acts wierd especially when he is looking at the females of different ages especially the teens to the mid 20’s. Their was a lady i met her name was brenda she acts nice and everything but looks like her heart is not in it but she is willing to doing her job. I am very sorry it just finally got on my nerves about this store and hopefully the corporate deals with them because i like see hard workers working but not ones that is rude and don’t want to work and useing it to get free money basically. Thanks for listening to me.

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The manager @ the Gilroy dollar tree is very incompetent, rude and has very poor management skills. He uses the women’s bathroom every morning for his morning bowel movement!!! because he says the mens bathroom is to dirty. Which is true they are either always dirty with fecies or other bodily fluids on the toilet seats. He stops at 711 to get food after he takes the am deposit. He complains non stop about the rules or orders from the DISTRICT Manger. He talks down on customers and is so not a people person. It is horribly run. I think the biggest mistake dollar tree made was hiring him.

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i have worked for dollar tree for 7 years was sexually harassed by a dm a litttle over 3 years ago after filing a report on the dm 3 weeks went by before i got a response from corporate telling me to suck it up and move on but not before saying ( some day you want to be a store manager right) !!!! he is still a dm to this day even though more stories have come out about him doing it to other people I currently have a dm who likes to bully you and manage with intimidation and threats! treating you like s*** and not letting you take your vacations and always being short managers ! I resigned as of the 23 boss calls me yesterday says i need to be at the store the morning of the 22 he needed to speak with me comes with a training dm and just proceeds to rip the s*** out of me about something another manager had done the night before i had enough let him know what i think and left people this is not a good company to work for you will work very long hours and be required to get very little pay and keep your mouth shut ! you are just a number to them dont forget it ! the best thing i ever did was walk away !

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Fulton street deals have a very unprofessional manager she called to have an associate beat up clocked the girl out and the associate remained calm the store manager is short light skin with short hair the way she kept trying to egg the associate on to hit her was very inappropriate in front of customers and this isn’t the first time.I have seen this manager act out but today was far yet the worst she called the associate bum britches talked about her mom these things should not be tolerated and I more so respect the way the associatebhandled herself and the situation all the associate kept saying was get out my face I’m.not gonna hit you an the manager said no XXXXXX hit me I wanna get you locked up these things are unacceptable an I feel that manager should be dealt with.

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IVE BEEN EMPLOYED AT DOLLAR TREE FOR ALMOST 4 MONTHS…WAS HIRED AS AN ASST. MANAGER. BUT HELL NO PUTTING UO WITH PEOPLE WITH ATTITUDE…THE FREIGHT MANAGER YELLS AT YOU INFRONT OF CUSTOMERS AND EMPLOYEES EVERTHING I DID WAS WRONG I LET THE STORE MANANGER KNOW HE NERVER DID ANYGHING THEY HAVE NO MANAGEMENT SKILLS THIS ARE HR ISSUES I WROTE THE LETTER THAT I WAS NOT INTERESTED IN THE ASST MANAGER POSITION..I TOLD HIM IF I PUT MY REASON WHY HE SAID NO IVE NOTICED THAT DOLLAR TREE DOESNT CARE ABOUT ITS EMPLOYEES….SINCE I STEPPED DOWN AND I TOLD THE MANAGER WHY I LEFT THE POSITION IVE BEEN ONLY G 2 OR 1 DAY….SCHEDULED YO WORK TOO MUCH FAVORTISM..MY AVAILABILITY IS OPEN….ITS ALWAYS THE SAME PEOPLE GETTING MOST OF THE HRS….WHAT KIND OF COMPANY IS THIS…WE ALL WRK BECAUSE WE NEED TO FEED OUR FAMILY…THATS THE ONLY REASON IM STILL THERE

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IT IS A SAD THING WHEN YOU SAY YOU ARE HAVING A CUSTOMER APPRECIATION DAY
10% OFF AND THEN YOU CANNOT REDEEM THE COUPON UNLESS U LITERALLY HAVE IT IN HAND.
NOT EVERYONE HAS A PRINTER ANYMORE, MOST STORES ACCEPT THE SMART PHONE VERSION OF COUPONS. I WAS VERY DISAPPOINTED TODAY THAT THE CLERK WOULD NOT/COULD NOT.DID NOT TAKE THE SMART PHONE VERSION OR THAT HE DIDNT HAVE A COPY OF COUPON THERE THAT HE COULD SCAN FOR THOSE OF US THAT SHOWED THE PHONE VERSION BUT DIDNT HAVE A COPY. I SPENT $15 TODAY AND WAS EXPECTING $1.50 OFF, THATS ALOT OF MONEY TO ME.

VERY UNSETTLING………………………..DOESNT FEEL LIKE CUSTOMER APPRECIATION TO ME

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I am appealed at the way your store1964 in fresno ca
my little sister shops every day spending $70.00 + every day
We started a business and use Dollar tree as our supplies headquarters
The clerks and security no her. She had hundreds of receipts .
What gets me is she once again after being humiliated to tears she even still
bought over $70.00 She brought back the wrong receipt . Where we are from
San Jose We Pay 10cents a bag if we use plastic so we bring our own recycle
reuseable tote bags a must in Sam Jose (Try doing that here ! Wrong
They would not let her exchange her items but THEY KEPT all her purchased items after making her feel like she was the theif . her father is on life support hanging on to his life its her thereapy and to keep her things is really wrong but to humilate her . you better have a good reason why you kept her stuff I am calling and faxing Corporate Kevin Warpler
Gary Ohilibin And Bob SaSsar . the dollar tree C.E.O

i THINK WE NEED TO TAKE NOTICE AND APPRECIATE THE BUSINESS WE GET HERE AT DOLLAR TREE YOU CONTINUE TO BE THE GHETTO PEOPLE YOU ACT LIKE THE STORE WILL CLOSE . YOU THINK MAYBE SECURITY SHOULD DO MORE THAN STAND AND ACCUSE THEN LOOK FOR REAL SHOP LIFTERS……

YOU MAY CALL ME AT 559227XXXXX GERI

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Hello, I was just offered a job by a store manager and accepted it. Let me start out by saying that it was the worst expirence of my life and caused me to have severe anxiety. I walked into the store and handed her my resume and she hired me on the spot. No interview or anything! Whitch I found unprofessional and odd. I am a military wife my husband is in the Air Force and my family could really use the extra money. We are a one car family and saving for a second car so I can continue my education and get another job as a dental assistant. the dollar tree I worked at was walking distance from my home so I was enthused to learn about receiving this part time job as soon as I applied. I report for my first day of work and I recieved NO TRAINING! All I got asked was if I could work a cash register. When I was asked this I replied “yes, but would appreciate being shown because I don’t know how to work this specific one.” The manger said. “You’ll do fine, just count your drawer and go to register 3 and start” I was shocked.. But being a new employee I was not gonna question it And just try my best to complete the task and help the customers to the best of my knowledge. During this first day sense I was not trained I did not know where things were in the store and didn’t know how to do genral tasks that I should of with training. For me doing things in a time sufficient manner and making sure my customers come first are top priority. Now sense I was not trained and wasn’t sure how a normal dollar tree is ran, I am not sure if it was understaffed or if it’s the managers responsibilitie to step up and get on a register when we get a rush.. But I was the ONLY cashier on Halloween and called for my back up cashier as the manger instructed me to do. (And I assumed my back up cashier would be the store manager or the shift manager sense I was the only cashier that night) I called multiple times for a back up cashier and did not recieve one till I had two customers complain about the line being so long! The customer even commented to me that she was going to complain and could not believe dollar tree had only one Cashier on Halloween night and told me I was doing an excellent job under the cirXXXXstances. The manager came out after someone complained and got on a register for 10 minutes to help the line go down. She then advised me that I had not been answering the phone And it was by my register so I should be and I got reprimanded like a child. I heard the phone ring, but for me I figured if I was the only cashier and the only person out front to give a bathroom key or answer a question. Then that was my priority and sense I did not get training, I used my own judgement and focused on my line and getting people checked out. She went back to her office and remained there until she came out to tell me that if it gets slow I need to clean up the store and do “go backs” (put misplaced items away) . It was in no way slow and I know she knew that from watching the cameras in her office. Now once again sense I was not trained we had other problems as well. I worked Monday and the following Thursday October 31st (Halloween) and was off work at 7:30 on Halloween night. I checked my schedule before I left work that night and it said I was off the rest of the week. Whitch I thought was normal sense I was part time. I got 13 hours that week. I came in on Sunday to check the schedule for the following week thinking I was being responsible and when I came in the schedule said I worked that Sunday at 12.. The store manager said “ohh the schedule can come out at midnight sometimes and is made by corprate not the store mangers and you have to keep checking” at this point I was very upset. I am a good employee and now because of her insufficient training I looked bad and was missing out on working hours that our family needed and I depended on for an income. I came in at 12:20 and I was scheduled that day for noon. No one even called me! The store manager did tell me to go home change my clothes and come back for work. But at this point I had already made plans with my husband (who I don’t see very often due to him being in the military) and to me time with my husband was more important then dealing with the lack of management and training at this store. I am writing you because I want to bring it to your attention and figure out how to get my last check without ever having to go back into this particular doar tree again. I am also a customer of the store and will not be shopping there anymore. I urge you guys strongly to look into this matter before you lose more business. This is not the type of employee or customer treatment that helps a business or store grow or become better.

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This is for HR,

Can someone please call me at 905-737-6467, I have some questions about your store manager program.

Warmest regards,

Duncan Macpherson

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BOB WORKED AT DOLLAR TREE AT FAIRLANE VILLAGE MALL SINCE IT OPENED SEPT. 2010 HAVE BEEN TREATED UNFAIRLY AS IF TO HOLD MY HEAD DOWN. WORKED HARD THERE VERY HARD WHEN I HAD THE HOURS. AT ONE TIME TAKEN OFF THE CASH REGISTER TOLD BECAUSE I ASKED A QUESTION. DO NOT EVEN KNOW WHAT THE QUESTION WAS. I DID WELL ON THE CASH REGISTER I WOULD BE A PENNY OVER. THEY CUT ME UNDER NEW MANAGEMENT TO 0 HOURS FOR NEXT WEEK. OLD MANAGEMENT DID THIS TO ME ALSO. IF I DID NOT WORK SO HARD THERE OR DO SO WELL ON THE CASH REGISTER I COULD UNDERSTAND THIS. I DO NOT KNOW WHY THEY THE OLD MANAGEMENT CAME AGAINST ME LIKE THEY DID. ALSO I HAVE A COLLEGE DEGREE AND HAVE BEEN PUTTING MANY APPLICATIONS OUT THERE. I WONDER IF THEY ARE GIVING ME A BAD REFERENCE. I SHOULD HAVE HAD SOMETHING ESPECIALLY MORE INTERVIEWS BY NOW. SAW HOW OLD MANAGEMENT TREATED ME AND NEW MANAGEMENT IS DOING THE SAME. I HOPE YOU CAN GIVE ME SOME ADVICE HERE. AND THANK YOU FOR YOUR TIME SINCERELY HELEN M MAMROSH

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