Family Dollar Corporate Office - Corporate Offices & Headquarters

Family Dollar Corporate Office

Family Dollar Corporate Office Address

Family Dollar Stores Inc.
10401 Monroe Rd
Matthews, NC 28105

Contact Family Dollar

Phone Number: (704) 847-6961
Fax Number: (704) 847-5534
Website: http://www.familydollar.com
Email: Email Family Dollar

Executives

CEO: Howard R. Levine
CFO: Kenneth T. Smith
COO: Charles S. Gibson Jr.

Family Dollar History

Family Dollar was founded in 1959 by Leon Levine, their first location was in Charlotte, NC.  The company quickly expanded to South Carolina (1961), Georgia (1962) and Virginia (1965).  The company expanded rapidly in the 60’s and had over 50 stores by 1969.

The company went public in 1970 and continued to expand rapidly.  The company opened their 100th store in 1971 and had 300 stores by 1978.

Leon Levine retired in 2003 and was succeeded as CEO by his son, Howard Levine.

The chain currently has over 7000 stores in 44 states and opens 300-500 new stores each year.

The Family Dollar corporate office is located just outside Charlotte in Matthews, NC.

 

{ 198 comments… read them below or add one }

patricia moore May 4, 2016 at 6:08 pm

FAMILY DOLLAR STORE # 08351 1859 NORTH US HWY 1. THIS HAS GOT TO BE THE MOST NASTIEST STORE AS FAR AS NOT BEING CLEANED. THERE ARE NEVER NO SHOPPING CARTS IN THE STORE, THE SHELVES ARE NEVER FULLY STOCKED, BOXES ARE IN THE WALK WAY, AND U CANT WALK OR EVEN GET A SHOPPING CART DOWN THE WALK WAY IF U GOT A SHOPPING CART. THE GIRLS THAT WORK IN THERE HAVE VERY NASTY ADDITUDES AND ARE ALWAYS WORRIED ABOUT WHO IS CALLING THEM ON THEIR PHONES. SOMETHING NEEDS TO BE DONE ABOUT THIS STORE. THESE PROBLEMS ARE JUST GETTING WORSE. I HAVE BEEN SHOPPING AT THIS STORE 2and 3 times A WEEK EVER SINCE IT OPENED

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julia smith April 14, 2016 at 11:03 pm

just walked in the new fd on main street chatham va 8 30 pm they close at 9 . the cigarette case was locked and shuttered. i waited for a cashier the assistant manager was outside smoking. a customer called to a cashier who was stocking someone was at register. i was walking out after a 6 minute wait. she told me she couldnt sale me cigs because they had been counted. i asked for manager . 8 38 asst manager strolls in never addressed me. i asked for 2 packs she told me new policy cant buy cigarettes after 8. now i buy a lot of items weekly at this store. i left knowing i will stop in the future at the new dollar store i pass every day but i have been supporting my local store. i know the day girls by first name. great gals. i will spread this info thru town we are small so word gets out fast of rude sales people.

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Thomas Deane March 15, 2016 at 5:53 pm

Store #00015 in Gastonia, NC stated that they can’t bag milk any more. This is B.S. as for me I think they need some one else to run that store.

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Pam Monnot March 11, 2016 at 11:32 pm

So i go to your family dollar 7th and wall st ogden utah because i needed some cortisone and anti itch cream because i had gotten bit by something and the itch had caused me ti bleed from scratching. I grab some a and open it right then and put some on my leg as your empkoyee walkedby i apologized and said i will pay it in a minute. He gave me a disgusted look. I am 58 i don’t steal. I did more shopping paid and left at 845pm . i get home and guess what he conveniently forgot to put in the bag? The only thing i REALLY needed. I called its 910 but he answers i told him missing creams. ..oh yeah they got left on the counter but we are closed. THERES NO WAY IT WAS LEFT ON THE COUNTER BECAUSE OF YOUR STORE SET UP. COUNTER . .TO THE LEFT REGISTER…THEN BAGGING FARTHER LEFT. WAS NOT ON THE COUNTER 100% sure. He still was pissy at register and he showed me. Funny two bags of stuff and two boxes of bandaid s nezt to the crean made it in. He was pissed and now i an because i can’t go buy more anymore. If i continue to react to these bites i will be sending the hospital bill to family dollar in care of that jerk.

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Katrina Coates March 5, 2016 at 8:33 pm

Hire more cashiers for your stores in Orange, NJ, East Orange, NJ and Newark, NJ. Every time I go to the stores in this area, the line is so long because they only have one or two cashiers. Please hire more cashiers for these stores

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D. Thomas March 4, 2016 at 4:08 pm

There is a new store manager at the Family Dollar where I live. Store # 06093, 7307 Taw St. Richmond, Va. This young man got his position because his mother works for Corp. His skills lack big time. Last night he left a female employee alone in the store to work, his reason for leaving, was so he could go work out in a gym. I herd him tell her that myself. This store is in a bad location. I can remember a couple of years ago when a caucasion man came to Va. with his wife, got a job at FD and was shot & killed. If the crooks try a man, what will they do to a woman alone. When Pandora was mgr in the same store she wass on point. When the truck came in on wednesdays she had everything stocked up n on the shelves. The store was always neat. Now boxes are constantly in the ailses, you can barely walk the ilses, let alone use a cart or wheelchair, that many who shop there. are in, wheel chairs, considering we live in a senior citizen community. I pray nothing happens to anyone in the store. However, your new mgr should be trained better or someone else more qualified should have the position.

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D. Thomas March 4, 2016 at 4:14 pm

P.S. I called many times, & got no response. To me FD is just as dangerous to work for as 711. You people dont seem to care at all about your employees.

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Victoria February 28, 2016 at 12:36 pm

Richard white should not be a DM in our district. He has already proven to us that this is a conflict of interest. As his son has worked for the advance store for sometime. He believes everything they say and instead of not taking side and believing every word they say he comes at the other store and automatically believes everything that advanced has said hence how should they know when they do not work in that store but Mr. White takes every word they say and runs with it instead of talking to the other person in the other store to see if this is true he automatically believes in everything that advanced does or says this is a conflict of interest because of his son working there and working alongside of the manager and all the other employees. I think Mr. White should be a DM in another district where he has no conflict of interest and he does not know anybody personally and that is the problem he knows the advance employees personally he is very friendly with them to were as the other stores he does not know and does not care to know the staff

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Latonia February 21, 2016 at 7:15 pm

This email is being sent in regards to an experience I had on February 21, 2016, in the store #06955 located at 3620 N. Belt Line Road, Irving, TX, telephone number 972-252-5816. I went to purchase items for my daycare and also clothing for my new grandbaby. I purchased three newborn creeper onesies and had one (1) additional onesie without a tag. I proceeded to check out and the cashier attempted to ring up the fourth (4)onesie but the cashier couldn’t ring it up. She asked the manager who was standing behind her what did she need to do to ring up the onesie. The manager told the cashier that the onesie has been zeroed out of the system so they couldn’t sell the $3.00 onesie. I asked the cashier and the manager if I could go ahead and purchase the onesie because I really wanted it; however, the manager said “NO” we can’t sell it to you. I said if you don’t mind, if you can’t sell it to me can you just give it to me or donate it but the manager again said “NO”. I asked what were they going to do with the onesie since they couldn’t sell it. The cashier turned and threw it in the trash. I was appalled at the fact that, they couldn’t sell me a $3.00 onesie then proceeded to throw a perfectly good piece of clothing in the trash which could have been sold or at least donated to someone in need. I would like a response as to your policy on items in your store that have been “zeroed out”. Do you all authorize managers and sales associates to just throw away perfectly good merchandise? Thank you for your time and attention to this matter. Thank you

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Mary February 18, 2016 at 10:50 pm

Can family dollar store #01442 454 East cass street in Joliet, IL make their customers feel more comfortable and hire people that don’t talk on their cellphone while ringing up cutomers. Cashier was very rude didn’t even acknowledge the customers were there. Their opening a dollar tree across the street from this store. Maybe the customer service will be better there. Hire customer friendly employees family dollar.

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Marisol Santos February 16, 2016 at 4:20 pm

Hi there, I hate to say that I just had the WORSE experience at the DEBARY FL store #10173 today. I am a prepper, so I normally go and spend hundreds of dollars at your stores all the time. I had gone inside to return 2 items that I had gotten as gifts, so I did not have the receipt. They were still in the box and never used nor opened. The lady who was at the cashier kept asking me when I bought them over and over…as if calling me a liar and not believing that they were gifts. She also kept ringing up people that were behind me while ignoring me. She looked at me as if she was disgusted with me. She proceeded to tell me that she couldn’t take the items back. I kept asking her where I could take them, because they were the wrong ones. She screamed at me “I can only give you store credit”. I told her in a nice way, that it was ok, because that was what I expected anyways. Plus I was about to spend over a hundred dollars for my prep items anyways. She still looked at me in disgust and threw my gift card on the counter, instead of handing it to me nicely. Her hands were trembling because she was furious at me for returning the items. She never told me how much was in the card, so I told her “can you at least let me know how much the refund was”…she got so mad that I asked her that, so she took the receipt and slammed it on the counter while hissing. There were other costumers in line looking at me in disbelief and with their mouths wide opened because they couldn’t believe how I was being treated. I couldn’t take anymore of the abuse and I asked her why she was treating me so mean. She told me, practically screaming “You got your refund didn’t you”. I said yes, but can I please have your name. She said I don’t have to give you my name. I asked for her manager and she said “I am the manager”. I was so shocked to hear that, and all costumers behind me were all shock too. I took my cell out to take her picture, because she still wouldn’t give me her name and she screamed at me so loud, telling me to stop. I told the costumers that she was acting so racist to me, maybe because I’m gay/butch and or spanish. I am a very well mannered person who does not like confrontations nor problems. The costumer behind me called me outside to tell me that she felt so sorry for me because of how I was treated. I hate to tell you that you have a big racist bigot who does not like minorities nor gays working as a manager in that store. Another spanish lady who was in line told me that it wasn’t the first time that cashier did that to a costumer. She told me that a lot of her friends stopped coming there because of her. I was so upset after all that, that I couldn’t go anywhere to shop. I was traumatized. I will not spend my hundreds of prepping money there anymore.
It was worse than what it sounds, it’s too much to type. I have never been treated so bad before 🙁
I will make it a point to find out that manager’s name.

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Ms. Reid January 15, 2016 at 3:23 pm

I was an employee at Family Dollar in NY store 9389.
The fired me on 1/12/2016 and as of 1/15/2016 they are still showing me as an “active” or “current” employee. They refused to put in their system that they fired me on 1/12/2016 and refused to give me a termination or separation letter. After numerous attempts to contact HR they stated that they can’t help me.

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Payton January 11, 2016 at 2:41 am

Can Family Dollar please get the appropriate shopping bags for its chicagoland stores. I was in one the other day and had my items placed in a clear plastic trash bag…TACKY and risky of contents falling out. And NO those silly paper bags are equally risky because they have no support grip. Please stop being cheap and come up to the standards with the bags as every other store in Chicago has done.

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amber mclachlan January 2, 2016 at 8:35 am

i was at the family dollar at michigan ave and livernois in detroit, michigan and i made a comment about being stared at aloud and the old lady who works there said ” what did you say” even though she clearly jeard me and i said i just feel like im being stared at and she said ” oh really” so i went to the register to check out and i set down the perfume i wanted to buy and toldt he cashier i was going grab a&mascara real quick i went and grabbed it and when i was walkin back the lady who said oh really when i said i elt like beinf stareda t said i had to leave that i couldnt pay for my&things&and if i came back then i would go to jail for&criminal tresspassing and was saying a bunch of other rude things yelling and pointing her finger at me. she was extremely rude andd iscriminating against me for&no reason, i drequent that family dollar quite often and i have never had a peoblem there, i think she is very bad at customer service and bad for business. and now i cant shop there and its not fair.

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Diane Lansdowne December 11, 2015 at 3:06 pm

I just visited your store on Bayshore Dr in N Ft Myers and noticed that the store will be open Christmas Day from 10-5. Are you kidding me? How could you be so insensitive to your employees? Is the mighty dollar that important that you cannot close for one day? I am totally disgusted with this. I am from Canada and the only places that are open on Christmas Day is a couple of drug stores for emergencies. I am sure everyone at your corporate office will be off that day. I am done with Family Dollar – will not shop there again.

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Wanda December 19, 2015 at 9:21 am

This company is the worst one to EVER WORK FOR. All they worry about is the bottom line. They could give two shits about the good employees and the ones that lie,steel,be rude to the customers the better this company likes you. They don’t give a damn about loyalty. They would rather have customers wait in line while the cashier not cashiers try to check out customers while the management sits either on their ass in the office, backroom or even 40 minutes in their car on their DAMN cell phone or store phone having a cigarette. Management in the TOLEDO, OHIO on Airport Hwy at Western Ave would rather tie up the store phone so no one could call the store from the time they open the doors until the doors are locked. Heaven to besty if you have to ask the bitches a question or have them do something on the register they get a DAMN attitude. The cashiers are so damn slow but there was one that made you like coming in. She got you in and out in a timely manner but NO help from the management, she was always happy, greeted you with a smile made sure if you wanted something she would tell what isle it was in,she also if you were short on your bill she would take it out of her own pocket and pat for it,if it was late in the evening and you needed a stamp she always made sure she had them on her to help you out. She got to know the customers by name not like the rude bitched that have worked there in the past or even now. I sorry to say but that great employee no longer is there so I will NOT BE SHOPPING AT THIS COMPANY ANY MORE. I really don’t know how the hell they are is in business they go through employees like they change their clothes. Daily.

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michelle December 10, 2015 at 5:10 pm

Family dollar in baltimore maryland on merritt Blvd has one of the rudest Manger I ever saw in the retail business your sign said buy one toy 10 and get second 50% of equal or lesser value and she told me I had to buy two of the same price I told her no it says equal or lesser value she said u don’t know what the hell your talking about and yelling I will never buy another thing from family dollar. Her name is Barbara I am sorry you have such poor management.

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Wanda December 19, 2015 at 9:22 am

It’s pretty much the whole damn company but the ass holes will never change

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Robin Hood December 4, 2015 at 5:55 pm

I am so sick of Family Dollar putting coupons in their ads for coke products and never having Coke Zero! I have called several stores in the surrounding area on Fridays, because coke delivers on Fridays, and there is no Coke Zero in stock. When Family Dollar puts these coupons in their ads they need to make sure the customer has somewhat of a chance to get the item!!!! If it’s in the ad Family Dollar needs to order more of that item. There are more regular coke 12 packs on the shelves then would sell in three weeks!!!! I know I am not the only one who drinks Coke Zero in this area! The manager told me today that I am the ONLY ONE who buys Coke Zero there except today when another women bought the only 3 12 packs! This is funny because I only buy Coke Zero when it is on sale because I can get it cheaper at other stores!!!!! The manager stated she is the one who orders Coke products and doesn’t sell coke zero so only get three 12 packs per week!!! Get rid of some of the regular coke and see just how many coke zero’s are sold!!! I will being sharing this information with anyone and everyone I see in our small town!!! I was also told they would not honor my coupon next week when coke comes in again!! FAMILY DOLLAR IN LAKE VILLAGE INDIANA really sucks!!!!!

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Wanda December 19, 2015 at 9:23 am

That’s because they get you to buy other things in stead

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Roshunda November 15, 2015 at 6:52 pm

I was just at the family dollar here at 21 W main street in Humble Texas the checker was very nasty rude no one was checking out customer so one of us called for help she walked popping gum rude look on her face so when I ask mam do you think popping gum like professional she got an attitude said I just want check you out what about that I left the store called cooperate office to make a complaint but I am sure nothing will be done I just want shop there any more

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jeffrey Russell November 13, 2015 at 5:09 pm

Hello,,i frequently shop at your location 529 Monroe ave Rochester NewYork and there always is a line of customers at least ten never a second cashier though plenty of staff in the store each time i go there i give the benifit of doubt and think things will be different but nothing changes just the same ole poor customer service ive solved the problem by not shopping there anymore just poor customer service no matter what day or time

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Cathy Dominick November 7, 2015 at 6:17 pm

When my daughter first began working at FD she worked with a manager named Heidi, then she was transferred to another store and worked for manager Ryan. She never had any issues with these two managers but now a new manager has been placed in this store. Her name is Crystal. She was giving my daughter plenty of hours but then promoted another girl over my daughter and was rubbing it in my daughter’s face. Told my girl to call her DM Nancy and tell her what’s going on, I was told Nancy would be mad…so what, that’s her job!!!! My girl got her hrs shaved to nothing so she told Crystal she was gonna look for a new part time job but still intended to stay with FD, Crystal said she’d work with her…what a lie that was. My daughter went to work today to find she was given no hrs at all…my girl is the best worker there yet Crystal gives all the lazy ones plenty of hrs..pathetic..store is dirty..Crystal is always on the phone or smoking..I’ll keep going until she’s gone, even the news chanel if need be because their work practices are truly unfair..never will I shop there again..this is the atore..1617 Tuscarawas st E canton ohio..!!!!!

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Wanda December 19, 2015 at 9:27 am

This is how DAMN STUPID this company is. They would rather be rude, bitches and it’s your job not mine attitude. I will never shop there ever again!!!

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Karen October 27, 2015 at 11:36 pm

Ok so I went to family dollar on Cameron street in Scott, La to get some Coke for my son. There was a sign that said get $1 off when you buy 2.

It has a Coke and Sprite on the sign so I leaned down and it said any 2 Coke products. I got a Coke and lemonade. Then I found a shirt and dress that was .40 and .90 a piece. Well the dress rang up correct at .90 but the shirt said $4.00 which was the price on the red tag.

It was suppose to be 90% off the red tag price. I was like I am not paying $4.00 that is false advertisement. She just said ok and took the shirt off. Them she rung up the Coke and lemonade and it did not take the $1.00 off.

So I said something I know, the girl behind the counter first told me it was for the 2 litters and I said then why was it almost on the ground by the can Coke and not the 2 litters? So she called a guy up and he said no we have nothing like that I turned around and said go look. He came back and said it was only for Sprite and Coke. I said no it does not said that because I personally looked at it and it says any 2 Coke products and he was like no it doesn’t.

So I told her to take the lemonade off and I would call corporate office. After I paid and started to walk away the guy said oh yeah here it is, it is any two Coke products. I was so mad I turned around and said that means I could have gotten a dollar off but because of you and only you I did not and I will be contacting corporate office. He went to say something and I say NO don’t say a word you messed up even after I told you many times you were wrong so now you can keep your mouth shut.

And I walked out.

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Wanda December 19, 2015 at 9:31 am

Yes make sure that you bring up all sale tags on stuff that is on sale because FD IS WELL KNOWN TO RIP THE CUSTOMERS OFF. They will aruge with you that is NOT the item on sale or I don’t know what to tell you attitude if it isn’t there to DAMN bad .

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I lowry October 23, 2015 at 3:51 pm

The store @ 3850 N Dixie Dr. Dayton Ohio. Is dirty and unorganized. Boxes of stuff sitting everywhere. Shelf’s empty. You can p’t walk down the isle. Every time that I have gone there it’s like that. 1 girl was working. And today at checkout . stuff was piled up behind the checkout counter. Really family dollar. Clean your stores up. Get these people some help. It’s nasty. I am not going back.

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Krystal October 17, 2015 at 11:34 pm

I am currently emailing you because I use your local store in Camden Alabama and sometimes use coupons. I recently was in the store on 10/17/2015 in the late evening. and was refused to ad match and use my coupon with it. They said I only could do one. I have went to several of your stores and Ive never known that to be policy. I feel like manager should not make their on rules when you have set them already at corporate. I don’t like going into a store where the workers are not friendly and mad because im couponing. I use your store for all my household needs. I just feel like it should be address because you lost a customer from that local store because of this. Please email me back and explain can I ad match and use a coupon because that was not acceptable to me.

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Jennifer King October 17, 2015 at 10:59 am

I live in Nashville Tn. I frequently visit the shelby ave location. I am having problems with them closing early and not opening on time. Wednesday night Empire was on so they closed at 7. Its sat the 17th and they are not open. Its also TSU homecoming. Im not sure what’s going on but its very inconvenient when i ride the bus toand from work and need to get things like this mmorning and they are closed. The people that work there are great people. Not sur what is going on but please someone fix it.

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Elijah Q. Lamb October 16, 2015 at 4:27 pm

I went to the store bought some movies that are previous used. It wasn’t with the original case. All you see is the front of the disk.It is in these small cardboard package.But when you open it is so messed up. There was glue on the disk once. Now i went to take it back ’cause there are used. I went to take it back and she said “We can do that because it was opened all ready.” Since they are opened by us we cant take it back. LOOK FAMILY DOLLAR WE ARE GOING TO SUE YOU SOON WATCH OUT!!

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Mackisha October 14, 2015 at 1:36 am

I just left Family Dollar located in Phoenix, AZ (1717 W Broadway Phoenix, AZ 85041) I pulled up at 9:56pm and the manager hurried to beat me to the door to lock it and wave me off as soon as I pulled up. I pointed at my watch and the store’s hour of operation sign outside and the door and the manager continued to deny me service and deny your business revenue that you could have potentially added to your p&l this year. But no!! You have incompetent employees robbing your business simply because they don’t care about your customers. The bitch even pulled her clock off the wall, which was about 7 minutes fast, to show me her clock said 10:04pm. When I asked her what time her cash register read she simply said 10:00pm. How dare her try to combat me on what.time it is when my phone’s time is regulated by the FCC and you better know that they have the time correct! Fuck that bitch! All I needed was some lotion and deodorant. I will never shop at your business again.

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Brown October 13, 2015 at 2:25 pm

This is the second time that I went into store #04162 in Chicago,Illinois and the second time that I had a bad experience which is why I am writing to inform you guys. On 10/12/15, at 3:30 pm, I stood in line at Family Dollar for 16 minutes. There was one person in front of me and 4 people in back of me and only one line opened. After customers asked several times about opening another line, the manager BETTY finally opened up a line. However, when she opened her line she called the people from the back of the line to go next. I informed her that it was not fair for people that stood in line 20 minutes( and counting) could not be checked out but people that just walked up 15 seconds ago was checked out. Needless to say all four people that was behind me left out the door before I did. I asked the cashier what the manager’s name was and she would not tell me. Someone else shouted BETTY. BETTY said something smart and walked off. I only stayed to purchased something because I wanted the cooperate office phone number and it was not even on the receipt. I will be talking with my Alderman about this store being nasty, dirty, and the employees being rude in the area.

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Imane October 13, 2015 at 1:34 am

Yesterday I stopped at Family dollar store # 08768 located 9110 Mathis Ave Manassas Va at 2 pm, an employee looked at me and made weird face expression, then she started asking to me in a very rude disrespectful way. I went to the register waiting for a cashier because nobody was there, after a while I saw her coming to the register with a customer she just ignored me and checked the other customer. I asked her to help first because I was there first . With very dab attitude she took my items , put them behind her and he told me ” you are not buying you are leaving” . The worst customer service. I have never experienced anything like this. vert nasty atitude. She also talked to the other employee who waa trying to help me and told to go back to work and not to help me. I relized that maybe I was refuses a service because I was wearing a Islamic long black dress. I had to call the police and get them involved. That lady Is called Lucy. she didn’t have any name tag. When I asked to talk to a manager I was told there is noanager. Today when I called the headquarters I found out that that same Lucy is the store manager. Omg….I don’t know how she got that position.

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Michelle October 11, 2015 at 1:32 pm

I have recently visited the store on Lockbourne next to Chase. The manager locks the doors on multiple occasions and tells customers the system is down and he just stands in the window and is on his phone. There is a lot of disrespect going on in this store. The manager Chris is really disrespectful. He makes smart comments to customers, I heard him tell a customer to go back home and comb her hair. This type of foolishness will not be tolerated. Having these type of people in management is not good for business. This store is understaffed, messy and cluttered. The workers try and assist customers but how do they expect to succeed when they have someone like Chris as a manager, He is very unprofessional, lacks confidence of upper management, lack of experience in customer service. He always has an insolent tone of voice. He speaks to his workers as if they are children. I don’t know how he got that position but there are workers that are more professional than him on their bad day. Every other FD I have shopped at the management have been more than helpful. The staff at other stores have been very helpful with finding items.I’ve had issues with other businesses but not like this. I am disgusted in the service this store provides.

“A leader only follows a better leader than himself.”
― MD. Muhtashimur Rahman

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Kathy Mcphay September 29, 2015 at 7:23 am

OK I was just pulling up to park and I witness this young lady smoking marijuana and so happen she’s one of your managers and she was drinking a alcoholic beverage I said OMG this girl is intoxicated I don’t tolerate this kinda behaviour and Family Dollar shouldn’t either so I continued to shop with my kids and the young lady asked me do I need some help I looked at her she was intoxicated I still smelled marijuana on her this was yesterday at 4216 summer Memphis Tn and I so happen to see her name tag Dantaria Polk so I wrote it down I understand drugs is not tolerated in a place of business especially around my kids so I advise you to check it out, thanks

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Wayne Vanderbilt-smith September 9, 2015 at 8:21 pm

I was in the Caliente, Nevada Family Dollar store and was buying a milk and a 12 role toilet paper and arrived at the counter to pay.
I was not used to buying anything from stores as I am usually home-bound and unable to drive because of a disability. We were driven to this store by a friend and my wife was not able to get out because of health reasons so I went in instead.
As I got to the counter I was met with a very nasty attitude from the woman behind the counter. I didn’t know anything about how to use the cards my wife (who usually does the shopping) gave me and I have difficult time doing things. So I presented both a food card and a Visa to the woman and was spoken to in an outright nasty fashion about how to use the cards (I wouldn’t speak to a dog that way) let alone a fellow human being. I continued with the purchase and left the store and spoke to my wife (who was in the car) about the situation and commenced to get into the car. Shortly after our friend came back to the car and I told her what happened. And she said she knew the woman’s name and position.
Her name is Tina the Store Manager. I didn’t want this situation to happen to anyone else who goes to this store to have to go through the embarrassment that I did so that is why I am writing this.
If this woman worked for me I would have fired her on the spot because you don’t talk to people and have an attitude towards customers and treat them as if they are lower than dirt.
Wayne Glenn Vanderbilt Smith IV

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Thelathia Singleton September 8, 2015 at 11:39 pm

I enter the Family Dollar Store on the 1400 block of Sugar Creek, between Eastway and Plaza at 9:20pm Tuesday September 8th. I see where the Lays’ dip (spinach and ranch) is advertised for 2.75 I see a sign for dip 3.25 as well. I ask the sales clerk that clearly was waiting for closing, raising the spinach dip, I asked him if this is the dip for 2.75 he follows me so I can show him where I got it. He agrees that it does say it is for 2.75 not in one location but two locations on the shelf and then tells me that it’s suppose to say 3.25. I asked him why was it is so many containers saying the wrong price and what he was going to do about it, he joked and said he’s just the sales clerk and that I needed to talk to the manager. We went to the counter he told the manager to over ride it, she said ” that’s not my fault”, the store clerk says “its not my fault either, the manager says “it’s Lay’s fault, I don’t watch Lays’ when they come in and set the dip up” !. I thought I was being Punked !!! It was so unprofessional and ridiculous that a manager had this attitude. The manager told me that she was not over riding it and if I wanted it that I would have to buy it for 3.25 that it wasn’t her fault. I left the store without the dip but told her that if she knows it’s incorrect and she does nothing about it it is her fault. So I’m asking, is this who you have running your store, this is what you think good customer service is? Who trains these people and is this behavior tolerated in any other parts of town? Let me know will ya ???

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Chris September 7, 2015 at 2:20 pm

The Family Dollar in E.Dearborn, Mi. @ Michigan Ave. & Greenfield Rd. engages in False Advertising & you need to stop it. They’ve got a big sign in the window that advertises a discount price if you buy 2 packs of cigarettes instead of one & they also have a price list @ the register that says the same thing. Yet they refuse to honor it!!! I complained that the computer was not giving me the discount & the store clerk called the mgr- an arrogant Arabic that refused to correct the problem. I said that it was wrong for them to advertise falsely & the sign should have been taken down. On my way out of the store, I calmly took the sign out of the window & the Arabic b__ch mgr ( you need to fire her) says that if I bother anything else that she’s going to call the cops & not to come back in that store as if it’s her store!!! She gives the impression that Family Dollar condones False Advertising! I went through the trouble of stopping @ that store because of that sign in the window.So glad I no longer reside in E. Dearborn, because many of the Arabics there act like E.Dearborn belongs to them.

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karen September 3, 2015 at 8:45 pm

i was scammed buying the pay pal cash cards. ive tried to contact you. i went to the store where i got them and the manager tried all day to get help from you. pay pal is currently doing an investigation.

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vernita August 23, 2015 at 10:31 pm

I was in garner NC today 8/24/15 the mgr there need to be fired there should be a camera in the store this white mgr lied and said was tearing the store up for 15 mins she said to the police on the phone she black very black she black Iam a senior women this person could have gotten me killed on a lie, all I ask for her namthe e and corporate name she did not have on a name tag she said she threw it in the trash.I just leaving church she ask me to leave the store because she was anger because I ask to take items off. a very employee came in with another name alex; your mgr told do not give me any info one the of the people (.a very thin white) went outside and let the air out my tire she knew my car (van) because I went to put my purchase

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Dina July 28, 2015 at 10:43 am

I am writing in regards to your Family Dollar brand double edge razors! My husband we trying to shave this morning and there seems to be bad spots in the blades! He now has nicks in his face that are very deep! And as we all know when you cut yourself with a razor you don’t realize it til it starts to bleed! It took me forever to get it to stop bleeding! I want to send pictures to the company of this! This is crazy and uncalled for! My husband needs someone to contact him on this ASAP! Thank you! His name is Annthony

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HT Trader July 15, 2015 at 9:54 am

To who it may Concern: Hi, I live in Meadview,AZ. You just put in a New Store here, well juat about open. its not right in town , it on pierce ferry rd. i live just behind it. yes it will be very convinant. This area is very beautiful, and one of the beauties is are enjoyment of ours Big Skies and Star view. Your new store has 4 parking lot tower lights, and several building lights. The building lights are not intrusive, BUT the Tower lights are. You could put the Tower lights on a Motion Detector. That would be most helpful, and appreciated. I hope you will take this in concideration, for we love our Starlite Nights. You my call me if you would like more imput, i could send Pics also. —-HT—– 5am to 7am Az time is good for me.

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Jane m Brandt's July 1, 2015 at 11:23 pm

Somebody needs to investigate the Manager at store 1388 in Petersburg il I as a big purchaser there for our company I spend a very big amount in that store but I was in there and I hear the manager her name tag said Amy she is talking very loudly about her employees and how she is trying to get the young girl out the door and says I write her up just to write her up well as a company owner famt dollar could have a big lawsuit on there hands to the young lady who is sweet as can be an jolly to me as a customer u need to file a complaint and then sue them for allowing there store manager to treat in such a horrible bullying harassment!!!!! Please FAMILY DOLLAR make this stop your employees deserve better!

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Erica Lewis June 30, 2015 at 4:10 am

The family dollar in Macon, ga is run by crooks! The store manager Shakita lewis hired her boyfriend teontia Johnson as her assistant manager on Napier Avenue giving him special privileges. He didn’t have to take a drug test and always come to work smelling like loud weed. She has him come in on Wednesday to do the trucks, the two of them are stealing from the company. She and him both are stealing baby items, home decor items and cleaning items. There have been several occasions I’ve seen items her vehicle she never paid for been taken home! Majority of the time it’s in plain view on the floor in the back seat of her black Honda.
When her authority, work ethics, conflict of interest about Mr. Johnson she had him moved to the Houston Rd family dollar cause all the employees at Napier Avenue Store had find out they reside together and she gives him special treatment. She’s always coming to the Houston Rd location now
These two needs to be terminated immediately cause they are weed smokers, stealing from the company together, and he continues to get special treatment cause she persuading the other managers at the new location

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Anonymous September 6, 2015 at 7:53 pm

Hater!!!!

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Monica June 18, 2015 at 2:48 pm

The store in andrews texas has a sign that we have to leave our purses at the register ummm no i wont leave my purse at the register thats stupid so i guess i wont be shopping at family dollar

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Iris June 13, 2015 at 2:06 pm

FAMILY DOLLAR HAS A GLITCH IN THERE SYSTEM!!!!! I spoke with a manager and he said a lot of people are having issues with their debit cards and they are ALWAYS getting calls from different people having this problem. Their system is charging people’s cards random amounts. Mine says I received cash back on the day my 4 year old daughter passed, Now why would I be thinking of the Family Dollar on a day like that?!?!?!?!?!

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Kevin June 8, 2015 at 7:45 pm

my family has now been kicked out of Family Dollar in Naturita CO because of your new Manager starting fights and telling lies, why don’t you get some descent respectful people to manage your store, instead of liars trying to make themselves look good, but in all reality all they do is cause drama.

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Alicia Samuel June 4, 2015 at 12:43 pm

I came to this site to read the comments and i had a complaint myself. They are all similar to the complaints that I had the rude and disrespectful so called managers. Why Family Dollar not training these people? Why Family Dollar is not looking into the complaints of the consumers who is spending the money in their stores. I guess they really doesn’t care about the consumers and we as consumers need to do something about it. How does boycott sounds. The stores in Miami have long very long lines and the other cashiers is either stocking the shelves or standing around. When you ask why the cashier not on the register they would say Oh does not work, and they always using garbage bags to put your items in. The stores are always hot and how do they work in the environment of being in a hot store all day. Family Dollar is popping on every corner and Miami, but they need to be trained they will make anybody a manager without skills. Dear Family Dollar there is a Company call Skill path they have seminars for Managers they have all types of seminars even for your cashiers. I really think it will benefit your employees who are managers, for example I have one now: Unacceptable Behavior. How to be a Manager? etc. The company is: Skill Path there number is: 1800-873.**** and on-line. Please check it out they will make your Managers better and have a better attitude.

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mslovely May 20, 2015 at 7:23 pm

I can see why the location at 13 mile rd and little mack in Roseville,Mi (store# :#6876) is closing now. The store manager Debbie and asst.managers Lashandra and Amanda are HORRIBLE!!!!! Recently I had got hired there about 2 weeks ago and I just started my training this week. The computer was down so I couldn’t finish the training I was suppose to finish to get on the register and the asst.managers were no help and we’re very rude they act like they didn’t want to help me learn about the store or anything. The store manager Debbie was very unprofessional to me in the way she handled of letting me go she went by others opinions of me and before even getting my side of the story she was very nonchalant and rude. I felt like they used me and weren’t very helpful and I’ve never experienced this in my time of working in retail EVER!!! It has made look at Family Dollar as not a very nice place to work. How can I do any work and not be taught what to do? I mean I am a new team member and I need to learn…that’s what the asst.managers were suppose to do, right? Instead I had to look for things to do myself to keep busy. I was being used they didn’t need me they just used me and were never going to transfer me to another location after closing down. The store manager never gave breaks. I never worked for a company and there were no breaks given. Oh and the establishment is very nasty I wouldn’t advise no customers to buy any food from there EVER! The store manager and asst.mgrs should not be put at any other family dollar stores either after this location closes because they’re not very helpful, they don’t make you feel like you’re apart of a team, and it seems like they dont care about following protocol and keeping their store clean at all. They’re not good managers and that’s probably why this location is going out of business. I would not recommend to keep them as management for any store and they made family dollar not a pleasant place to work!

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my name is kevin working at store 5509 May 14, 2015 at 3:55 am

I’m an employee at the monte vista family dollar, store number 5509 and us as employees work ri have to catch a ride to work every day cause i don’t get enough hours and i don’t make enogh to buy a car or even pay my bills. i am behind on my bills

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Haven Sproles May 4, 2015 at 12:50 pm

I use to work at family dollar store 9066 and I injured my right wrist a year ago by lifting boxes and I thought that worker comp. took care of my bills and now a year later that I am now getting calls from a debt collecter that I need to pay 70$ and now affecting my credit I have tried to contact the person over my claim but he want call back I have called his supervisor threatens a lawyer cause this is not right my credit is being affected cause of something that y’all should’ve paid now it’s hurting me

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John l.Smith March 25, 2015 at 7:27 pm

i went to a family dollar in flint Michigan located on south dort hwy between lippincott and athorten rd,. the managers name is Amanda the employees at the register name is christie.
I went into the store between 1:00and 2:00pm purchased a bottle of bleach.
when i got to the register i noticed the bleach leaking on the floor,i let the cashier know and sat the bleach on the counter.it began to leak unto the counter and the cashier wiped it up checked the top and confirm that it had been dropped. she said she would knock off ten cent and proceeded to place it in a bag. i looked down at my shoes and noticed what appeared to be rain drops on my shoes. when i got on the bus i noticed that the bleach was now leaking from the bag, at this point i looked at my suite and noticed spots on the sleeve the right side of my suite as well as a couple of spots on the front of my suite.i immediately call the store and Amanda told me to come back to the store so she could write an incident report.
Amanda also replaced the bleach with a new one. she informed me that i had to contact cooperate office to file a complaint.
I hope and pray that this can be resolved without a hassle. I knowlonger have recites for the shoes or the suites. I want to be compensated for the damage to my personal belongings. A fair compensation of my damaged goods will be greatly appreciated. thanks and have a great day. I can be reached at (810)522-3558. thank you very much.

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Tameka Hicks March 10, 2015 at 2:49 pm

I went into the Family Dollar store on N State street in Clarksdale, Ms. She bought some soap and body wash. I didn’t purchase anything because I changed my mind about buying the relaxer which I never took off she shelf. As we left out the store the manager stopped my friend and searched her bag. She asked him what he was doing. He told her that I put something in my pocket. I emptied my pockets because I knew he was mistaken. He called the police and I stood and waited. Well he was wrong. I never put anything in my pocket , which the police proved. Then he changed his story and said that my bag beeped and that’s why he stopped me. Well again I never purchased or picked up any merchandize. He embarrassed me in front of all those people by implying that I was a thief and having me be confronted by the police. Something needs to be done about him before he gets out of control. This isn’t a good look for the store and he’s a liability that will one day cost you.

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shadale Gross February 24, 2015 at 3:07 pm

My mother went to the family dollar 1235 getwell r Memphis TN and the lady swipe her card too many times and took $300.00 off and wasn’t supposed to. When we went back up there to confront them about the problem they said that the girl never came back and they don’t know how to get in touch with her cause she gave them all the wrong information. Now I’m wondering how to handle this matter with out getting an lawyer involved, and I was wondering who hires someone for there company with fake information in which anything is possible but I think the manager of the store could better help us…… Please help

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Amanda February 22, 2015 at 2:48 am

I also wanted to know why I have not received my W2 form and who I might contact regarding this situation. I believe it is against the law for the company to with hold my W2 form from me..

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Amanda February 22, 2015 at 2:38 am

Although I was not a shopper at Family Dollar in Dinuba California I was an employee.They say customers are #1 but that ain’t true while I was being trained a custom asked me a question about something I didn’t know the answer too so I told her I was sorry I didn’t know the answer that if she could hold on a minute I would ask my boss well my boss just so happened to be walking up to the front of the store so I proceeded to ask her a question and right in front of the customer she held up her hand as to stop me from talking any further and said I’m on my lunch ask me when I get back.. The customer was shocked and so was I after all she always preached to me the importance of being helpful to customers I was embarrassed and I apologized to her.. Anyways that wasn’t it I felt like she was always threatening my job by constantly telling if I didn’t do something right I would be fired now I only took that treatment for two weeks and I walked out on her I thought she was very rude in telling me how to do my job when she couldn’t even do her’s. She was never around if I needed her I would have to leave the front of the store to go looking for her leaving customers waiting thankfully the customers understood I was new and they went mad at me. I liked the customers there I just with the work environment was better and I wasn’t being harassed everyday by the boss..

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zina ford February 21, 2015 at 5:16 pm

I went on the family dollar @ 1536 washington street w charleston wva 25387 around 12:30 or 1 pm on February 21, 2015 as i was shopping i seen that it was a leak and it was a puddle of water finished getting my items went to register and told store manager if he didnt want a law suit filed on them that they needed to put a wet floor sign down well mark proceeded to curse me and he was truely disrespectful told me if i didnt like how he ran his damn store then i could get the fuck out i asked him why he was talking to me like that i was just trying to help out he then told me to get the fuck out and i didnt have to come there to shop i could go elsewhere i told him i wasnt leaving wr a young man behind me daid sumthing to him and how he was talking to me and a big fight broke i feel this manager should not be working in your store you will loose business i shop thete at least 2 or 3 times or more during the week if i font get a reply from you or someone about this matter i will call the news media my phone number i 304 542 0323 thank you hope to hear from you soon

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Sharon January 24, 2015 at 1:52 am

I went to family dollars here in Houston tx was treated like really wrong.i was looking around with my sister and when i was going to go out the alarm went off didn’t know i took something.the lady check my purse didn’t find anything.second time the same thing.i was being blame for nothing i will keep this going until i get answers from them they have my number

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TJones January 20, 2015 at 11:36 am

This morning I went into a Family dollar store located 2755 pleasant valley Rd mobile al 36606 I I was told that I could not be service because I had a 100 dollar bill and I had to spend 50 dollars before I could be service then i told her i was going to call corperate and her exact words was she did not give a dam and told me to get out her store It was enough that she was cursing in the store and she suppose to be the manager this is the second time I have reported this manager and nothing being done This is the second time I have talked to David the district manager and he seem to let this rude manger still represent there company this is very unprofessional.

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sharon January 6, 2015 at 8:23 pm

On 1-5-15 I went to the family dollar store. store # 00987
640 cherry street
Blanchester ohio 45107

During this vist I mentioned that it was very cold insde the store and that the need to turn the heat up, the lady replied back with sry we r not aloud… this upset me them poor workers were frozen and I myself did not get all that I came for due just wanting to get to A warm place.
My son who has cystic fibrosis also asked to use the restroom and was instructed to go next door to cvs this is adserd.. if you are going to instruct me to use the bathroom next door than I will also take my money and my shopping next store also. Your store here in blanchester is going Down hill fast it reminds me of a dollors in the city were all the crackheads would hang out! Your store has a huge pot hole in the parking as u pull in that u cant stop from hitting when entering, there are no yellow parking lines to park cark your car and u have cracked tiles throught your store and lastly while in ur store on 1-5-15 my son wanted this black case that had an orange sticker on it clearly stating that it was on sale for 4.50 I at this time did not have the extra cash to buy the case and asked him to but it back.. on 1-6-15 my son earned enough money to buy the case and went back to the store to buy it, same black case with the same orange sticker that say 4.50 up to the register to purchase. When the lady scan the case it came to 10.00 and my son said no it says 4.50 theres the sticker the lady riped the sticker off through it away and said no its 10.00 dollars my son was very up set that he couldn’t purchase the item.. as he turned to walk away the gentlemen behind him said thats crap u clearly seen the sticker it was on sale that was not right of you to do that to that boy and you no I just think I will go ealse where to purchase my items, he did…
I also after having theese experience will not be back to ur store. You and your staff need to make it right with my son, he heartbroken and realy disappointed in the action of your staff!

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Sarah Mckoy January 5, 2015 at 8:16 pm

To Concern:
I went to the Family Dollar at 1621 NW 40th Ave in Lauderhill Florida(954-733-2678) and I was buying some Christmas candles for 50% of the candles were a $1.00 dollar regular prize and it did not ring up as half prize which would have been .50 cent the cashier was very disrespect tell it was not 50% off and I knew it was 50% off then she said, she will call the manager and which she can over she was very disrespect to me and said that they will take me as a costumer to lever the store the cashier threating to fight me and I because very angry someone said they had the same problem to with the same manager at this store. I will be calling tomorrow with my complaint.

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Deshanda Roberts January 2, 2015 at 4:31 pm

And i will not stop until something is done about this.

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Deshanda Roberts January 2, 2015 at 4:25 pm

The people who have in higher positions at family are very RUDE, AND NONCHALANT. I worked at Family Dollar and i have NEVER spoken to anyone the way i was spoken to by the District Manager on today. Many people have told me that he was an uneasy person, but on today i witnessed it first hand, and i am truley annoyed by this and so was another customer walking near by that heard the conversation. Words such as “I don’t have time to deal with this ” or “There’s nothing i can do about that” should NEVER come out of a district manager’s mouth specially if that person was one to deal with in the beginning. Im a former assistant Manager, and all i wanted to do was speak with Mr.Longo, he handled me as if i were the scum of the earth and after leaving his presence in tears, i surely felt like it. I’ve never been so humiliated in my life or cut down to an ant. Someone definitely needs to talk to him and explain to him that he needs to work on his people person skills. If they want us as applicants to smile, be professional and friendly. Then the employees should act as such as well. Im still emotional because of this.

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Josh Kurschinske December 22, 2014 at 2:49 pm

My wife is working at the Cripple Creek store #08849. She hasn’t had a day off in I don’t know when. She closed the store by herself last night 12/21/15 2:00 to 10:00 and opened by herself this morning 12/22/15 7:00 to 3:00. Her next day off will not be tell Christmas day. She got her ass handed to her with no one there to give her a break all day. If this problem is not delbt with immediately I will be contacting the local news station and I will personally remove her from the store myself.
Thank you
Josh Kurschinske
Contact #( 719)213-****

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m Perticari December 22, 2014 at 1:45 pm

I am done with the Family Dollar in Millsboro Delaware! When I arrived I went inside asked the clerk for a basket and she pointed at the door and said they are outside. She was not busy at all she was just standing there. I am visibly handicapped as I struggled with the basket to get it inside the door she just stood there watching. Offered no help at all. Then I spent over an hour shopping in this store only to find at checkout I cannot use my Discover card. And yes I did check first to make sure the store accepted it. When I asked the clerk, the same clerk that watched me come inside with the basket, if there was a manager present so I could inquire as to why the Discover card isn’t accepted right now. She looked at me and said Oh I am the manager and that was it. I did not get any answers and I think its worse as well to find out the manager watched a customer, potential money coming into the store, struggling to come into the store and she did nothing to help. I will never shop there again. I am so disgusted!!!!

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Wayne Everson December 22, 2014 at 3:58 am

your store in lockport on transit rd needs to be invesigated, the staff is very rude and manager stands with her back turn when the cashier is saying something rude to the customers. It is not only family dollars it is other stores that have the same problem in lockport. most of the rude comments are being made by white women. The company needs to hired more men and get rid of alot of the women manager because they are extremely rude to customers. I am a african american man who is being treated unfairly by white women employees.

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carol simmons December 17, 2014 at 6:39 am

I refuse to go back in your store located in Sylvania Georgia.. No one there is friendly and the store never opens on time. Posted time for the holidays-8-10. I sat in parking lot yesterday-12-16-14 until 8:15 and watched several people pull up and drive away! I too drove away, but went back in on my lunch break to see a new manager who proceeded to be as nasty as the old one. I am through with Family Dollar

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rodney cantrell December 4, 2014 at 9:31 pm

I LIVE IN GEOTGETOWN KENTUCKY. THERE ARE 2 DOLLAR STORES LOCATED ABOUT 500 FEET FROM EACH OTHER. HERE’S THE PROBLEM . I BUY THE DOLLAR GENERAL STORE BRAND OF CORCIDIN COUGH AND COLD FOR MY ALLEGRIES BECAUSE IT IS MUCH CHEAPER. THE PROBLEM IS THAT YOU ARE ALWAYS OUT OF IT AT BOTH STORES.. NOT OUT FOR DAYS AT A TIME, BUT FOR WEEKS AT A TIME. JUST OUT OF CURSIOTY I LOOKED AT OTHER COUGH AND COLD PRODUCTS IN THAT AREA AND FOUND 23 BLANK SPACES AT ONE STORE AND 19 AT THE OTHER ONR. EVEDIVENTLY YOU HAVE AN INEPT WAY OF MONITORING YOUR INVENTORY. DO YOU KNOW TO REORDER WHEN YOU GET LOW OR RUN OUT OF A PRODUCT. ALL I SEE WITH YOUR INVENTORY CONTROL SYSTEM IS NOTHING SHORT OF SHEER IGNORANCE AND TOTALLY INEPTNEST. THANK YOU

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Pam Bona December 2, 2014 at 10:07 am

I live in Delaware County, Pennsylvania and have found most of the Family Dollar stores to be kept in “fair condition”. I love the Family Dollar store chain and the savings it provides to me as a 66 year old woman; however, the store located on 69th Street and Ludlow Ave. in Upper Darby, PA is ALWAYS DISGUSTING!!!!!!!!!!! There has never been a time that I have been in that store that there wasn’t boxes piled up high all over and merchandise from the shelves all mixed up all over the floor. You can’t get to what you want on the shelves for them being blocked by the boxes and you can’t walk around without worrying about a box falling on your head or tripping on something on the floor. The young employees stand around joking, flirting with each other, talking inappropriately to each other and on their cell phones. The store manager is rude and should not be working in public with people. I was in the store this morning at 8:20 a.m. and witnessed her giving a woman such an attitude because she was returning something. When I asked her why she had such an attitude she said, ” things are getting on my nerves”. Wow, the store had just opened at 8:00 a.m. and people were already getting on her nerves. Everything about that store is a “hot mess” and something finally needs to be done before an employee or customer really gets hurt in there !!!!!!!!!!!!!

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Robert November 30, 2014 at 12:19 am

Explain to me y my renter could not pay her rent or baby sitter because family dollar didnot pay people on black friday who’s gonna give us those deals we missed out on because family dollar doesn’t pay with a paycheck n they can not get peoples pay on their pay cards then want to fire someone for not being able to get to work from their mistakes n corrupt policy seeking a attorney for inconvience n lost deals n harassment s due to their negligence please call me at 443-354-****. ASAP

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Ron Bizzle November 23, 2014 at 11:34 pm

Family Dollar does not follow OSHA rules:
OccupationalSafetyandHealthActof1970
“To assure safe and healthful working
conditions for working men and women;
by authorizing enforcement of the
standards developed under the Act; by
assisting and encouraging the States in
their efforts to assure safe and healthful
working conditions; by providing for
research, information, education, and
training in the field of occupational safety
and health…”
Walk into any Family Dollar storage room and you’ll see what I mean.
Most people realize for a perfect example: You can not fit 20.000 cubic feet of merchandise into 10.000 cubic feet of space… Try telling Family Dollar that!!! 🙂

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Ron Bizzle November 25, 2014 at 7:00 pm

This is typical of any storage room at a Family Dollar store…truly unbelievable work conditions.
This doesn’t even mention the high volume CRIME aka Shoplifters…as you listen to the messages broadcast over their intercom system “This store is monitored for your security and protection”…..that is a total lie….total BULLSH*T!!! False Pretense!!!
Family Dollar cares nothing about protecting it’s employees… this video is proof of that.

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Ron Bizzle November 26, 2014 at 9:05 am

so they don’t allow me to post on here the link of the video of a Family Dollar storage room huh?

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Ron Bizzle November 26, 2014 at 11:04 pm

Just Google search “Family Dollar Storage Room” (video)….and you can place a sure bet 1000’s of Family Dollar storage rooms all over America look just like the one in the video.

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JRode January 11, 2015 at 8:01 pm

whats Family Dollar shoplifting policy.
Please email if you have it

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AL HENRY November 21, 2014 at 9:07 am

On October 30th This year at approximately 5:45 p.m. walked into Family Dollar Middletown, Pa store # 3447 for holloween candy for trick or treat. Bought roughly
$20.00 dollars worth of candy. Trick or treaters came and left. What was left I gave
to family members, my wife and myself also ate candy. My family members told me they were sick from eating candy, I was shocked because I got sick myself.
Looked at the candy I had left it was dated 06/2013 scanning numbers are 34000
02040, that was very upsetting so I go to the store, ask for Mgr. tell her candy was outdated in her store. The response I received from her you sure you bought it here I’m 52 years old was shocked she said that. I told her that a black guy was on the register, she said no black people work here. Gentlemen on the register said yes black guy from the Steelton Pa store worked that day she had no info on the day he worked.
Now here’s the sad part Mgr. Colleen States store # 3447 said we will check for the candy we have on shelves right now to see if it is outdated. Gentlemen pulled more
almond joys right off the shelf that was outdated. I tried calling corporate offices, complaint offices no response to date, Colleen gave me a name Jorge Boston no response. I’ve been off work and have Dr. Bill from this issue, waiting for a response before going forward.

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Sandra Hendry November 19, 2014 at 7:23 pm

Been in your store #8935 on numerous occasions and there seems to be some sort of alarm going off and the young girls that work there don’t know what it is or how to turn it off. I visit my sister in that neighborhood and I can hear it at her house. It has also awakened her early in the morning. I think it is inhumane to make those girls work in those conditions. Fix this please immediately. Thank you

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jamie williams November 13, 2014 at 9:40 pm

your 9313 store in Lima Ohio..needs investigated for the asst manager stealing.. its been said but nothing done about..she is also very rude an so is the manager..Ishop there often and there never nice..I know she is taking things..I was in line behind her an she marked down some items as damaged just so she can buy them from what I hear the D.M isn’t doing doing anything about her rudeness and lazyness

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martha November 13, 2014 at 4:22 pm

I just left family dollar store on north jefferson in mt pleasant tx and they had so much stuff on the shelfs that was out dated since june,july,and Nov thats a shame ur new manager is no better than the one u just fired..You need to get someone down here that gives a darn about ur store and I hear the DM just left there today too whats up with that do they not check for out dated food.And I told her about a problem about no one being at the register and she told the employee it was me thats just not right ..I won’t go back

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Katrina T. November 6, 2014 at 1:45 am

The Family Dollar in Tuskegee, Alabama hire the worst managers. Every female in there is unprofessional and rude. One of the females in there is pregnant and she is very lazy as well. I walked in the store and she was in a dress. Not in the right uniform. Her attitude leaves much to be desired. They just hired a new manager named Ann. She curses like a sailor and is always complaining. If she hates the store so much why won’t she leave? If the customers are not her priority, why won’t she leave? She talks to older people like they are not human. I will be bringing this new manager and store up in the City Counsel meeting next week.

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Sheila Smith October 28, 2014 at 8:13 pm

I live locally and shop in store #04864 in Garland, NC. It is a new store and the community really needed a store like this so that we won’t have to drive 17 to 20 miles to the next nearest town to shop. I’m not one to complain or try and get someone in trouble, but this is the messiest store I have ever shopped in. I shop in the store several times a week, and it is always messy! Empty boxes are everywhere all the time, shopping carts full of junk, etc. I heard another shopper comment about how junky it was tonite. I know employees have to re-stock shelves, but I have never been in other stores that were in this big of a mess. Someone could trip and fall because of all the clutter. Sometimes, you can’t even get down the aisles. Tonite, three isles were messed up to where you had to step through and over boxes. You need a manager who knows how to manage and keep a store organized and the way it should be.

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Pamela Brantley October 6, 2014 at 11:03 am

On October 5, 2014 I visited a Family Dollar in Kenosha Wi store # 1761 on 22nd ave. The outside of the store was filthy with trash all over the drive area and diaper boxes over flowing with trash at the front of the store. I got my 2 items and headed to the very extremely long checkout line. There were about 20 people in line waiting to get checked out. I asked the cashier if she could open another lane she said no! The gentleman in front of me was telling her how filthy it was outside the store and she said they have someone clean it every Tuesday. A lady behind us got out of the line proceeded to the other register, opened the register and to check out herself! We could actually see her scanning her own items. She got a lot of money from the cash drawer and thats when i told the working cashier that it was not fair to the other customers and asked for her store number and told them that i would report them. She saie she didn’t care. She told me that i didnt have to come back to that store and told her you are absolutely right. I had scanned me debit card for the purchases and left the store. One of the three people that were working came to my car and told me that i had not completed my transaction. So i politely gave my purchase back. This was the most unprofessional place on the planet. There were at least 4 employees that I saw and not one of them would clean the garbage from outside the store. That store needs an intervention or undercover boss. Dollar Tree should consider this before they purchase this piece of crap. Dollar General should be glad that they dodged this bullet. From the looks of all the complaints on this site, the corporate office is just as unconcerned and has been that way for long time.

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Merle Boggins September 30, 2014 at 2:14 pm

Store in Forest Park, Ohio should be closed down or get new staff. I go to this store when I am in the area seeing my family. The floors and shelves are nasty, products are put anywhere around the store making it hard to find anything, and customer service is extremely poor. That is not the worst part during each of my visits I felt embarrassed, felt disrespected, and felt as though I was at a bar with a group of foul mouth drunks. There was a young african-american lady (I believe she is the manager) that dropped the “F” bomb at the start of and end of her sentences. She was arguing with another worker, a gentleman, which must be having relations because she told him that just because they have a child together she doesn’t have to put up with his BS. If I was the owner of any company none of this behavior would be acceptable and I wouldn’t wont a staff in my place of business like this staff. I’m only one customer and this review might might not go nowhere and i really do not care but I will never go to another Family Dollar store again.

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karen September 23, 2014 at 9:57 pm

Stopped by our local family dollar in aitkin minnesota. Bought some chocolate milk. Silly me. Didn’t realize they would keep spoiled milk in their coolers. Six day past expiration and tasting mighty bad. Code 27 180 23:38 242, expired on 9_18_14.

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Mrs. Hawkins September 18, 2014 at 2:04 pm

On September 18, 2014, I visited the Family dollar store located on Rhode Island Ave. N.E. DC. Store # 06519 2305; in the morning. There is a sandwich shop across the street and, they told me to go to the Family Dollar store and they would allow me to get cash back from my credit card; due to the don’t take credit cards. I went into the store wondering what do I really need. I was walking around being undecided what to buy when I heard over head a potential shoplifter with the description of my clothes. Yes, I had a my work bag with me caring my mom’s health documents. She has had 3 congested heart failure 3 times in a 90 day period. There fore, I don’t go anywhere without her records information. To me that does not justify thinking and putting Mt description over the load speaker as potential shoplifter. When I got up to the register I asked the cashier can I get cash back off my card and he allowed me to. One of the customer told me you should do something about that because there was no cause to warrant such harassment on a customer.

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Sharonda Rivers September 11, 2014 at 5:51 pm

I had a very similar issues at a family dollar store #07136 in new York…It’s crazy how no one wants to take responsibility for this disgusting behavior of there employees.. I will be seeking other options to make this company response in a more satisfying manner.

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Givette Hogan September 8, 2014 at 9:16 am

I shop at Family Dollar everyday & if I miss just one day they think something is wrong, I have come to know almost all the employees which most of them are very kind and pleasant however on Saturday September 5, 2014 the store manager took my bag of clothing that I had just pursued from another store and refused to give me my bag because I would not buy him anything to eat or drink I had to leave the store and get the police to come back to the store with me to retruve my bag, the police unformed him the store manager that he could be arrested for strong arm robbery I told the officer know I just wasn’t my bag of undergarments so I could leave the store, Yesterday Sunday September 7, 2014 we my daughter & myself returned to that same store #5990 only to have an female employee approach us in front other employees & customers and threaten me and to say that herself and the store manager have been having sex in the basement of the store for the past 8 months and along with other employees as well as customers agreeing.. I fund this to be awful, nasty and every form of sexaul harrasment on my part and the employees but she is fine with it she started she has to in order to keep her job so I told her the next time he tries to feel or touch me I will cut his fingers off..Family Dollar use to be my favorite place to shop as I stated I go in there everyday but after this weekend I will no longer shop at Family Dollar…

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christina September 5, 2014 at 8:39 pm

The family dollar in kennett ,missouri is one of the most unprofessional business kennett has to offer. It’ a cluttered mess and ale’s are always blocked. That has to be a fire hazard. Even if the ales were clear there are no shopping carts. Their products are damaged and rarely stocked. Because the manager can’t keep help ,and the reason for that is he is rude and hateful to employees ,and the customers. I’m one that he has been very rude to.I’ve seen how he treats his employees. Some only stay because a job is hard to come by. And some would rather take their chances on finding a job than to stay there any longer. I don’t blame them. The manager never wears a name tag or a belt to keep his butt crack from showing. I know one things for sure I’ll never go back to family dollar in kennett ,missouri.

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Cheryl Welch August 29, 2014 at 11:00 am

I’ve already put complaints at different sites to be contacted by someone from family dollar this is in defence to espanola New Mexico. The manager, Jonathan, was approached by me and asked where the scissors are located in the store. Rather than being helpful he was sarcastic and rude. He said there’s three types what kind do you want? I said sharp pointy ones he said well we have sewing ones and we have kitchen ones and we have these round ones after I was already specific in my needs. I said kitchen shears aren’t called scissors they are called shears his response was how would I know I’m Mexican..I said why are you being racist dude I don’t need to know your race I want to know where the fuck the scissors are. I was very frustrated by that time and don’t see what his race had to do with anything except the fact I’m white and he may be racist. He said you are being beligerant. Well yes I was after all that and he said I had to leave I got in line and he proceeded to tell me he refused service to me. When I asked for his supervisor number he told me well good name is Tomas Ponce and he’s a Mexican too. Now I really hear discrimination screaming at me!! The number he gave me was incorrect so I went back into the store to get it from another employee. Jonathan had all the employees except the one on register circles around him in the front of the store and was telling them what happened. Very unprofessional behavior for a manager. The number given for Mr.Ponve said the voice mail box was full it was a cell number so I did send a txt message and am waiting for a response but feel I will be racially profiled and discriminated against since Jonathan made it clear repeatedly that he is Mexican and the fact I’m white I don’t know what race had to do with his unprofessional rude behavior but I want to be contacted by someone other than Mr. Ponce from the corporate or regional office. Since I frequent this store at least three times a week and have never dealt with discrimination before I feel that this is a personal problem with Jonathan. So can someone please contact me..thank you

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Patricia Gore August 18, 2014 at 4:59 pm

this store is in Charleston on james island.store#00066 9 -d folly rd.

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Patricia Gore August 18, 2014 at 4:57 pm

I shop in this store quite a lot, and half the lites are out, the store is always junky. right now you pull up and it looks like the store is closed. they have been like that now for over 3months. this is very unsafe, and not cool. its really dark in this store. also the a/c does not work half the time, its always hot in this store.i came in and they had a single box fan upfront. could not shop that day.i love shopping in your stores but this one really needs to be checked out.

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nae claw August 10, 2014 at 9:45 am

Hello the reason I’m writing is because I feel this should be brought to youre attention I was shopping and somebody stole the color developer Out of the box of a hair dye and the store worker told me she has to do a bag check on me because I was in the aisle so I let her and she didn’t find anything in my purse or on me because I didn’t take it So now everytime I go into the store she’s always following me so when I go to check out I have to open my purse real wide so when I go into the family dollar I can’t even carry a purse I see a lot of ladies with big purses and she don’t follow them or check there bags its coming too the point to where I don’t want to go in but due to the fact this is a small town lp
I have nstore woo choice I’m not sure what the store number is its the wendover Utah store and the name of the person is Jennifer not sure if she’s a mana workerger torstore

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nae claw August 10, 2014 at 9:53 am

Her name is Jennifer don’t know if she’s a manger and its the wendover UT store also there’s been times where she’s rude to customers so please resolve this issue its so frustrating thank you for you’re time hopefully something gets done

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Gloria cooper August 9, 2014 at 7:41 pm

I am complaining about no bugging in the store on Metropolitan Pkwy sw Atlanta ga.i am 68 and can’t carry a lot in my arms. This store is the close to where I live.. Please see to i this matter for me.

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Carl D'Alessandro August 9, 2014 at 3:56 pm

To whom it may concern,
I was employed at store 7839 in Lake Mary Fl. three weeks ago I requested to work a morning shift through my store manager Adrianne Barrett I told her my son was coming in town from Charlotte NC and need off for his early evening arrival as well as the following Tuesday and Wednesday to spend time with him at the beach in St. Petersburg, she approved the time off as I rarely request special days off. This morning when I arrived at work she was on the computer making out the weeks schedule and had me scheduled to close Sunday. I told her she approved my schedule and was told all I do is ask for time off and never said I could have the requested time off, after a few more words with her she told me to shut up at that moment an argument with yelling started. I told her what I think of her management style and she brought up the race card, I then clocked out , gave her my name tag and stormed out of the store. I enjoyed my 13 month tenure with the company and am sorry it had to end this way.I currently have 40 hours of vacation time accrued and will expect a check deposited into my checking account ASAP.
Respectfully yours,
Carl D’Alessandro

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Melody August 8, 2014 at 8:27 pm

Hello everyone,
I currently work for family dollar in parma ohio and I must say our new manager is already on my list. My last day working here is Saturday well supposed to be. My great uncle passed away and I called my store to ask for someone to come in for me since I have a funeral to go to. The manager says hold on and puts the cashier on and tells us to figure it out. Last time I checked a MANAGER is supposed to fill in the spot. Im sorry but I think going to see my family at a time of loss is MORE important than working out my last day. Ive been here for a few months and my old manager had more sympathy for things like this than this one does. I already told the cashier if my spot is not filled I will not be in. This is upsetting me and my family because of how rude this manager is. Ive never in my life met someone who is so rude and inconsiderate. I hope that HR returns my phone call so I can tell them about the situation and get it taken care of. This is the worse company I have worked for yet. And I hope other stores are not unfair and hurtful like this one is.

Sincerely, Melody.

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Suzanne August 7, 2014 at 12:21 am

Store # 05169 is my local store. I shop there often and usually buy more than I should. Today, I was overcharged for an item but did not realize it until I got home. I returned to the store to have this matter corrected. I was serviced by the store manager who initially said “uh, no”, but proceeded to go to the product location where she pulled the Clearance tag off the shelf and proceeded to refund the overpayment.

I’ve worked in Customer Service for most of my adult life, including periods of time in retail establishments. This manager has absolutely NO customer service skills. I have witnessed other customers comment to her that she never smiles and she comes off as unfriendly. She didn’t even attempt to apologize to me for the inconvenience of today’s issue. I work hard for my money and I am known to stop patronizing companies that are disrespectful and unappreciative. Since this manager was brought to this location, even the employees seem less friendly and more stressed. I just don’t feel good about going in your store and thought you might care to know what’s going on here.

Sincerely,
Suzanne

PS. I would have contacted you privately but I couldn’t find another option for customer feedback.

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mary mack August 3, 2014 at 2:58 am

I am a frequent shopper in Family Dollar in Hancock N.Y seems Like I have trouble paying by check–today a different story 2 checks being DECLINED BY CUSTOMER–very embarrassing– as I am a senor citizen- love the store but when everyone looks at you –and you know them–I have sufficient funds to cover the check -why would it say this???? WHY would I decline my check if that is how I was paying—after reading some of the complaints –it make ya wonder why we shop here

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Becky Linder July 30, 2014 at 10:41 pm

The turnover for the Waskom, Texas Family General was a horrible idea!!! It’s becoming filthy, unoraganized and the new workers are plum rude!! I will not be back in there!!! The drive to Walmart is worth it

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Loriann Cleary July 25, 2014 at 11:26 pm

You have not heard the last of me. I am sure by the time this situation if taken care of my name will be familiar to everyone from top to bottom of the list. I will not stop making this SWEAT SHOPPE situation public until it is resolved. I am customer and have the right to see that your employees DO NOT HAVE TO CONTINUE TO WORK UNDER THE CIRCUMSTANCES ….Store 6763 Trinity Texas.

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Loriann Cleary July 25, 2014 at 11:19 pm

STORE 6763 in TRINITY TX. I have guit working at this store because of the Major A/C problems. Why has this situation not been taken care of. I have seen notices about a temporary system to be installed? This has been a problem for many years that y’all are aware of. I don’t understand why this problem is not taken care of by installing your temporary systems every year before it gets HOT. With temperature reaching triple digits next week. How can you expect people to work under these SWEAT SHOPPE conditions? Why don’t you send MR UNDERCOVER BOSS to work in this store for one day. They don’t want a new car or college paid for. Just want to work in a safe environment. Working in this heat is unsafe. Please for the safety of these Team Members GET THIS A/C PROBLEM TAKEN CARE OF.

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Ron Bizzle July 18, 2014 at 7:02 am

July 18th 2014
Inventory shrinkage:
In financial accounting, the term inventory shrinkage (sometimes truncated to shrink) is the loss of products between point of manufacture or purchase from supplier and point of sale. The term shrink relates to the difference in the amount of margin or profit a retailer can obtain. If the amount of shrink is large, then profits go down which results in increased costs to the consumer to meet the needs of the retailer.

Causes:
An estimated 44% of shrinkage in 2008 was due to employee theft, totaling over $15.9 billion. Another 35% was due to shoplifting, totaling over $12.7 billion.
The prevention of this type of shrinkage is one reason for security guards, cameras and security tags. Other causes of shrinkage include:
Administrative errors such as shipping errors, warehouse discrepancies, and misplaced goods.
Cashier or price-check errors in the customer’s favor.
Damage in transit or in the store.
Paperwork errors.
Perishable goods not sold within their shelf life.
Vendor fraud.

Loss at the POS terminal:
Shrinkage in retail that is caused by employee actions typically occurs at the point of sale (POS) terminal. There are different ways to manipulate a POS system, such as a cashier giving customers unauthorized discounts, creating fraudulent returns, manually entering values in the system or making a no-sale, which means that the cashier opens the cash counter without registering a sale. These transactions that differ from normal transactions are called POS exceptions. Traditionally POS fraud is fought by surveillance staff monitoring a POS terminal or by manually searching in
surveillance video recordings. Modern POS systems can have automatic alerts when specific exceptions are detected. Also exception reports and listings based on employees, refunds, terminals etc. are possible to detect with modern systems. Modern networked based POS systems can also include network video to POS exception listings, giving quick access to detailed information of what has happened.

Retail loss prevention:
Retail loss prevention is a set of practices employed by retail companies to preserve profit. Profit preservation is any business activity specifically designed to reduce preventable losses. A preventable loss is any business cost caused by deliberate or inadvertent human actions, colloquially known as “shrink”.
Deliberate human actions that cause loss to a retail company can be theft, fraud, vandalism, waste, abuse, or misconduct. Inadvertent human actions attributable to loss are purely poorly executed business processes, where employees fail to follow existing policies or procedures.
Four elements are necessary for a successful loss prevention plan:
1) Total support from top management,
2) A positive employee attitude,
3) Maximum use of all available resources,
4) A system which establishes both responsibility and accountability for loss prevention through evaluations that are consistent and progressive.

With all this being said, I would like to know (in writing please) why I am
being held accountable of inventory shrinkage. I have mentioned my concerns of the high volume of shoplifting taking place to several managers (You, Scott, Ed and Zeb), yet nothing has changed as for security to help alleviate the shoplifting problem.
I would also like to know (in writing please) as to how that store provides me with safety and security with current security measures.

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Veronica July 15, 2014 at 3:24 pm

Hello I am from El Paso, Texas and your Family Dollar store in some areas are so dirty and so stock up you can barely walk. One of your stores only has one door for customers to walk in or out of the store. This is not acceptable fire codes, if there was a fire how many people can actually walk out through one glass door or if their was a hostage situation. If they are locking the other door for theft than they should consider another solution. It is an inconvenience as a customer having to deal with this. Another thing they do is that as a mother with a baby I am not allowed to take my diaper bag nor stroller or backpack. This is unacceptable again. I am reporting this Family Dollar to the consumer business and Fire Marshall’s office. Please look into this The store’s address is 7105 North Mesa, El Paso, Tx I will not be shopping at this store due to the way they treat you as a human being or second as a new mother with a baby. I feel like I am in prison. It never used to be like this when I shopped in the past years, Maybe under new lazy management that doesn’t want to do their jobs.

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sbrownent1@yahoo.com July 1, 2014 at 12:59 pm

When will Family Dollar start to take care of its store employees?? I noticed the store manager in my neighborhood works open to close DAILY due to no assistant. And she is not allowed to hire her own assistant. So she works 100+ hours per week!! This is unheard of but I hear its common now at Family Dollar.
Mr. Levine obviously lied on Undercover Boss when he stated he didnt know certain things were happening. It’s very common in Georgia area for his managers to work over 100 hours weekly and the “salary” then equals out to 7-8dols per hour.
The DM’s dont care at all about the people.

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Veronica July 15, 2014 at 3:38 pm

By the looks of it Family Dollar could have been founded as a good store idea but your employees and management really need some training. Or you will find yourselves bankrupt. That is if you even exist or read the comments and do something about it.

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sime June 29, 2014 at 11:10 am

Dan the stor manger needs to go to attica ny and the manger that is at attica ny now should go to buffalo ny or even batavia ny

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Nessy June 29, 2014 at 12:36 am

Hello, I have been reading all the comments and see that they aren’t so good. I understand that family dollar needs to stay competitive with other stores and labor hours are one of the if not the biggest cut to the bottom dollar but here are some of my opinions to help make your company back on top.
1. Customer service should always be at it’s best. I see managers that are overworked that will lead to being burnt out and just stop caring. If they stop caring and slack then their employees will follow. Everyone deserves 2 days off. Everyone deserves a life outside of work. Employees are being rude because they don’t care anymore. People have stopped taking pride in a job well done usually do to lack of recognition and overworked. I have ran stores my whole life and have never seen so much disorder.
By being such you will continue to loose customers they have options.
You will have more sales if you focus on customer service. More sales will provide you with more payroll dollars.
2. Your manager shouldn’t be running a reg they should be making sure everything is done sets,sales,clearance,out of stock, out of dates making sure they are within their budget and making sure customers are feeling welcome. If I walk in a dirty store I’m walking out, I would be afraid of buying something there, I would ask myself how long has this been sitting out is this out of date there is dust on this when was the last time they dusted. These are some of the first things I would say. I would rather spend a few extra dollars on a product from a clean organized store. I feel like I’m walking into a garage sale some of the time some of the stores. I wouldn’t buy food at a yard sale so why do so there.
Store appearance also attracts your cliental yes, some stores are just in bad areas but doesn’t mean they are all bad people but if I was going to steal and I walked in a store that had stolen merch. Empty packages I would say to myself this store would be easy to take from. Your people and store conditions are what can make or break you.
I know that I will probably be disregarded or someone is reading this and they have never worked store level and that’s the problem. Big companies need to get behind there companies. If you ask a manager to run on x amount of dollars and then have a said list they have to have done you should try it and see if you can do it properly if you can than there shouldn’t be a problem if you can’t then why would you ask another to do something you can not.
3. You need to bring family back into family dollar. I remember walking into one and pretty much getting everything but not so much anymore. Excuse me for being so blunt but it’s like trashy. It doesn’t have to be no matter where the location is. I personally don’t feel safe bringing my children in there just because not only are the employes (most) (mainly cuz they just stopped caring) but the cliental is bad. I could be dirt poor with no car and would walk an extra 5 miles to feel safe where I shop. Half the time you only have 1 employee working this send many red flags up. Your stores are to big of an area to cover for 1 person.
It’s not safe for your employees nor your customers.
You can make money that won’t cut into the net profit and make a good profit after cost but to do so you MUST WIN YOUR CUSTOMERS BACK. You are attracting lower income cliental and there is nothing wrong with that except you want all potential buyers not just some. Redirecting your business in a different outlook. You will see less theft with cleaner stores that have the appropriate employes and being staffed to where the customers come first. I would do so by cleaning up the stores giving your manager 2 days off if someone calls in you should have a rover or your manager should cover it they are on salary for a reason. If they have 2 days off and only put in 52 hours then there is no reason they can’t cover their own store. See who is running the stores are they properly trained do they get complaints? Or were they just thrown in there to fill a hole? Maybe have a grand reopening a BBQ serve hot dogs get you vendors involved it wouldn’t cost the company much at all if vendors were involved. Like Pepsi, coke and so on they donate so much just to promote their product. This will grab customer attention. I know how much is on corp people plates as well I’ve never had to run 8000 stores and make sure I turn a profit but I find a lot of problem is no one ever thinks like a customer or a store level employee. Times are tough so your company should be succeeding more but how can you when the people that go there are buying 5 dollars worth of stuff but stealing 30 dollars and the honest people are being yelled at, disrespected and treated like they are thieves so they don’t come back but that real thief will every time. I have faith that you guys can turn this back around and make it a place I would want to shop at again. You guys really are a good company but just have some bad judgement calls from some corp people. To stay competitive you must be a contender if you are not feared by other retail stores when you open up next door to them than there’s a problem. If Kmart went up next to walmart I don’t think Walmart would be that worried so that should tell kmart something. You can be rich or poor people will shop to what near them as long as they are treated fair don’t have to wait 30 min to check out because you only have 1 cashier and having a nice clean organized zoned store and stuff just thrown on a shelf looking like a flea market. You will have my attention for sure. These are just my thoughts on everything you can hit delete or you can read it. If one thing comes from this just remember customers are what makes your business alive without them you would close your doors treat them right. Reply back to some of the maybe all of the complaints and even the ones from employees or x employees I’m sure 90% of them are telling the truth. All this bad reviews hurts you can start by winning back the customers who took the time out to email you with an issue most people just want you to know that they were done wrong and just want to be heard and not brushed under the rug. Thank you for your time and good luck with the success of your long lived company I hope to see family dollar around for many years to come but fear I won’t.

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Venita Jeremiah June 24, 2014 at 7:52 pm

Good morning to the Family Dollar staff;

This message is let you know that I always purchase bottles of water at your store. On your bottles they have recycle and they have five cent refund. I guess you don’t know
what the word refund means. I have over one hundred bottles from your company and I took them to the various supermarkets who recycle bottles, each one of the supermarket recycling machines refused your bottles (Family Dollar). I took them to the Family Dollar on Dumont Avenue, Brooklyn, NY store and they said that they do not recycle bottles. If your company dont recycle bottles, and the supermarket dont accept your company’s bottles, what do you want us, customers, faithful customers to do?

I took the bottles back to your store on Dumont Avenue, and they took the sixty-six bottles and they did not give me a refund, I was ashamed and very surprised at your company. Customers should be treated fairly and be satisfied with even the bottles they are returning. Shame on you Family Dollar!!!!!. If your policy dont change on refunding bottles, I will discontinue purchasing water from your company and I will discourage my friends in buying your water. I am very sorry it comes to that that’s the way I am feeling right now. Thank you! I hope my message help your company to do something to make the customers happy/satisfy. Have a good day!

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Kimie June 22, 2014 at 6:01 pm

This is a complaint about a Long Prairie, MN Family dollar employee and her name is
Paula. I’ve been living here for 3yrs so i usually go to that store for groceries n etc.. she
doesnt greet some customers esp. tan/dark colored people and she has this mood that pisses me off. i definitly think she’s a racist amd something has to be done before
someone meaner than her does. She needs a customer service training if she wants to continue to work there.

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Quannah June 21, 2014 at 7:57 pm

My daughter has worked at Family Dollar for 14 months. She was hired my David, great kid, great manager! He left due to an employee who was causing drama and strife between her fellow employees making everyone miserable. (He should have fired her instead) The next girl in line to be manager did not get the job because the drama queen made allegations against her so she could get the job and of course fire the assistant manager. Then there was my daughter left, she stayed and endured abuse for the past 7 months because the manager wants her gone to hire her own friends. In the past 7 months my daughter has worked every holiday, every weekend, weeks with no days off, had to quit college because of refusal to work around her hours, refusal to work with her hours for paid daycare. If an employee needs a day off they get the exact opposite of their request because of passive aggressiveness. She has been verbally threatened, made to work long 12 hour shifts alone! Asked to do things against store policy, forced to work her days off, had her schedule changed daily (to fit around her managers life). My daughter has seen fellow employees set up for money missing that just happens to be registers that the manager was on. She even accused another manager who was doing her a favor by helping her store when they were short staff of stealing cigarettes in attempt to get him fired!!!! She is abusive, gossips about her employees and needs to be removed from her position! Finally my daughter has had enough, this is a girl who has never called in, worked while sick, came in every time she was asked ( except when she tried to get her to come in during my daughter son’s birthday party that she knew was going on!) so she puts in her 2 week notice and is told to turn in her keys (after she works her shift today because it’s Saturday night) this is inexcusable behavior and needs to be investigated but not by your district manager because he isn’t doing anything about it for some unknown reason. (Might want to check on that too!) Quannah Owens, BSBA Management and Human Resources, Miami, Oklahoma

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bill browning June 20, 2014 at 9:28 pm

This message is for any possible future employees of family dollar..My son benjiman has managed his family dollar store for 2 consecutive years with extraordinary numbers in every aspect of store managent. He has worked from 60 to 80 he’s a week for just as long for a salary that calculates to around $8 per hour. Having pride in his store and his accomplishments in the past years he has worked so many hours due to minimal budgets given for employees. Recently he was told by corporate that he had to again cut his budget and release an employee which he did .Fallowing his termination this employee felt that he needed to retaliate against my son.He subsequently sent an e-mail to family dollar corporate and accused my son of doing drugs in which corporate instead of chalking up as disgruntled employee they felt they needed to request a drug test from their exceptional employee without even as much as an investigation or even an inquery to the value of this persons trustworthiness..over the past years my son has more than proven he is a trusted and valuable employee..In conclusion my son who is drug free felt so devalued and mistreated by the same company he worked so hard to please every single day that he decided his only choice was to resighn from his managers position. I am only posting so that any persons that might be thinking about a career at family dollar can have a perspective of the loyalty they have to their MANAGERS…While I am very proud of the job he did for them I am disappointed that he worked so hard for so little respect. Sometimes its not whether you you should go along and take the test and get on with it but whether you should stick up for yourself when being completely judged and prosecuted.. I know no one from corporate ever reads these but I sincerely hope they start because they lost a great leader …oh p.s. he already got new management job at Burlington for another 10k more than family dollar.

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Narda Franco June 17, 2014 at 8:20 pm

I was shopping at your Newark, NJ store #4530 and a lady ringing me up rung up 3 body washes instead of 2 that I was purchasing. I kindly told her that there was a mistake and one needed to be voided because 3 rung up. She kept insisting that the receipt was right. After me showing her several times where the items appeared, she kept telling me that it was voided. I again told her that it was not a void I was charged for the item now showing her again 3 times the item being rung instead of 2. She then rudely snatched the receipt out of my hand to look at it and then proceeded to tell me in her exact words “if you shut up i will fix”. First of all, she barely spoke English, can barely read it as I see, and is telling a customer to shut up and that what they are reading on the receipt is not right. I have never in my 10+ years of retail experience have ever had the nerve to tell a customer to shut up. As a customer spending my hard earned money have a right to look at my receipt and be charged what I am supposed to be charged for what I buy. This is the most despicable store I have ever been in. Another time, the same cashier left a alarm on a pair of PJ’s I bought and I bring it back with a receipt and she refused at first to honor I bought it until another cashier remembered me buying it amongst other things and acknowledged I did buy it. Please stop hiring this uneducated, rude, no manners having people. It makes your stores look bad and very unprofessional. I shop frequently in your stores and after this experience I don’t think I ever want it shop at your stores again.

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michelle June 12, 2014 at 7:31 pm

the only thing I have to say about the employees from Family Dollar all of them have a really bad mood in Orange Cove California Family Dollar I think they should fire them take them out whatever because people are going to stop going to that Family Dollar just because of them

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Veronica July 15, 2014 at 3:28 pm

Maybe they should use Undercover Boss so they can see how they actually treat customers.

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Brandon haas June 12, 2014 at 7:11 pm

I recently visited the Family Dollar store on Southeast 46 street in Oklahoma City Oklahoma today at 6 PM and I was treated very very poorly I was waiting in line for about 25 minutes and then the lady at behind the cash register as signaled to women behind me to go in front of me and be checked out and I’m pretty sure it’s because I’m white I spend a lot of money Family Dollar and I think that it is crap that I was treated like this in something you could be done about it when I stated my concern with what was going on both of the ladies did nothing and said nothing to me ignored me like I was not there unless something is done about this I will never shop at Family Dollar again please respond thank you for your time

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sdianas June 11, 2014 at 5:39 pm

After reading these comments, I am not suprised that the clerks at the Valley City, ND store are surly or that the email and phone customer service is nonexistent. Apparently this is just the way it is done at Family Dollar.

My experience is that I contacted FD through their website to ask them to re-stock a favorite tea that I’d bought for years but which was not on the shelves. I received a nice email from Chad Tolsma saying that they would re-stock the tea if I still had the box, and even asking if there were anything else I used to buy at FD and would like to get again. He didn’t say how my having the box would help – e.g. should I send or take it somewhere, give them info from it, etc.? I emailed back to ask and did not receive a reply. I tried replying several more times and eventually emailed again through the website, but this time I received no response at all.

I’ve tried phone support, but “We will call you back” apparently means the same thing as “Don’t call us, we’ll call you.” No response there either, and no way to talk to anyone. I will just have to buy my tea online, since the only tea FD has now is Lipton, which every other store also has and which tastes like cardboard.

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sdianas June 11, 2014 at 5:45 pm

I just found a typo in my message – “suprised” for “surprised.” I would be grateful if the moderator would correct the typo and delete this “reply,” since I see no way to edit the message. Thanks!

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Ron Bizzle May 30, 2014 at 9:23 am

so…. the shop lifters are stealing 1000’s of dollar’s worth of merchandise every day and Family Dollar targets it’s own employee’s for thief. Women wearing huge purses slung over their shoulder makes it real convenient to steal merchandise…. I feel threatened by the fact Family Dollar/over the phone security has done nothing to stop shop lifters who have been running out the door loaded down with merchandise (with their pants down to their knees of course like some stupid idiots)… dashing across the parking lot to a get-a-way car…. This is no joke….I could be killed by one of these jerks.

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mike hanson May 24, 2014 at 11:46 am

I was shopping at ur lucasville ohio store.my daughter who is 2 years old picked out a toy she wanted(bubbles) and she had opened the package but as i went to checkout a worker named amanda looked at my child and its stealing if u havent paid for it when u open it.i was quite pissed because i had put the empty pakage on the counter to b scanned.i was humiliated n so was my child.i said i want to speak to a mamager and this amanda lady said she is one.i think u need to find nicer emplyees.and one that dont use bad language…..

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Dennis Boyd May 13, 2014 at 5:23 pm

I brought half gallon of milk from one of your stores in Greenville nc on sunday may 11th and it was spoil the experation date may 15th all i wanted to do was replace it for another one the mananger on tuesday may 13th told me he wouldn’t replace it for me because i could have had the milk for 30 day and that couldn’t be. I’m disable and don’t have the money to give away like that. tried to return it that morning, The store in on memorial drive. #please make this right. I really don’t wont to start a facebook post on this matter Thanks for your cooraporation. XXXX Dickinson AVE. Greenville nc, 27834 is my addresss.[252]751-XXXX

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mandi May 13, 2014 at 4:18 pm

Family!Dollar!Stores!ACCEPT!Manufacturer!and!Family!Dollar!issued!coupons!including: • Printed(Coupons • Internet(Coupons • Mobile(Coupons !
Family!Dollar!Stores!ACCEPT!Manufacturer!and!Family!Dollar!issued!coupons!that!meet!these!
requirements: • Only(ONE(Manufacturer(coupon(and(ONE(Family(Dollar(coupon(can(be(used(per(ITEM(in(a(
transaction.( • Duplicate(coupons(in(one(transaction(are(accepted(as(long(as(there(is(an(item(purchased(for(
each(coupon. • All(Family(Dollar(coupons(must(have(a(scannable(barcode(or(valid(promotion(code. • Printed(coupons(must(be(original((no(photocopies)(and(have(a(printed(expiration(date. • Internet(coupons(may(either(be(in(black(and(white(or(color(and(must(be(legible(and(read(“Family(
Dollar”(or(“Manufacturer(Coupon”. • Mobile(coupons(must(have(a(valid(promotion(code. (
Please!note: • Coupons(can(be(redeemed(only(for(items(that(are(described(on(the(coupon.(The(copy(on(the(
coupon(dictates(which(items(are(to(be(included(in(the(offer,(not(the(image(of(what(is(shown(on(
the(coupon. • Coupons(can(be(redeemed(if(the(value(of(the(coupon(is(greater(than(the(price(of(the(item.(In(this(
case,(the(value(of(the(coupon(will(be(discounted(to(match(the(price(of(the(item.( • Family(Dollar($5(off($25(coupon(is(accepted(as(long(as(the(net(purchase,(AFTER(all(other(offers,(
coupons(and/or(discounts(have(been(applied(is($25(or(more. • Coupons(are(acceptable(for(use(on(sale(or(clearance(items. (
Family!Dollar!does!NOT!ACCEPT!coupons!that: • Are(from(other(retailers. • Are(expired. • Are(in(home((internet)(printed(“Free(Item”(coupons(that(do(not(require(a(purchase.(( • Are(manufacturer(coupons(that(do(not(have(a(“remit(to”(address(on(the(coupon. • Are(bottle(caps. (
Please!note: • Competitor(coupons(are(not(matched.

THIS IS YOUR COUPON POLICY:
All stores should be aware of this policy and trained as such.
Miami Florida STORE #3829
I’ve attended this store for years since I was a little girl and I’ve watched this store front store go from a place of cleanliness and professionalism to an unorganized place of light controlled management and complaints. According to the police officers in the area this store front Family Dollar store exemplifies what a store should not be.
Costumer Service is key to any establishment and I asked for a product in hopes that I would receive assistance I finally spoke to someone and I was told by a young lady there “well I am not sure of it and sorry look over there” she flung her hand to the back of the store and walked off.

I approached the front of the store in an attempted to make my purchase. No one whore a name tag. I explained to the front cashier that I had a few coupons that I wanted to use (total of 4). She said before I could complete my sentence “only one coupon.” I explained to her that they were manufactured coupons for the products sold here at the store. She looked at me and proceeded to yelled across to the next cashier in the line next to where I stood and asked her about the coupons while she was attending to another customer, the next cashier turned in a puzzled look and approached the next employee and asked the same question .I stood there witnessing her ask five of her co-workers about the coupons that no one was able to assist her with. After about two-minutes my cashier then yelled to the back for “NOEL” the manager. He came up to the front as I was placing all my items on the counter Noel then approaches the counter. My cashier at that time went to explain to him the situation. Noel then turned to me and said well do you have this and do you have that (pointing at the coupon pictures looking in my basket on the counter his tone was very sharp rude and very aggressively. I said yes these are manufactured coupons and they work for the items I have here. Can you wait for me to place everything on the counter” My tone was very subtle and surprised, but I did not respond to how nasty his tone of voice was. Noel then started to project his voice even louder and said well look if you don’t have this stuff I’m not giving it to you this is my store and I say what coupons we use” I stood there in disbelief of his tone, attitude and body language as if I didn’t know how the coupons where applied. As I placed the last heavy item onto the counter Noel said “Don’t throw anything on my counter” I looked up at him again and said I didn’t throw anything, do you want me to throw something? At that time I was disgusted with his attitude. I never put forth any effort to throw anything at him and I never did. The 1 gallon liquid washing soap was extremely heavy by the time I picked it up to place onto the counter I was already exhausted with the previous bags I held for a course of 2 hours from stores I already purchased walking around the shopping center. Noel then took my coupons and flung them at me while still in his hand yelling and saying to get out of his store. I said no I’m not leaving I’m calling the police. Noel said I don’t care “call who you want” Noel then stepped up to the edge of the counter and held the coupons up to my face attempting to drop them on the floor demanding me to leave I pushed his arm forward to remove it from being so close to my face . I then reached in my purse and called the police. Noel paged the security system and I stood there until the police officers showed up. I showed not one sign force or displayed any attitude both officers showed up right away. The police officer spoke to Noel first and then asked me to come outside to speak to him. I gave a very detailed description of what took place and he stood and looked at me shaking his head and said “I believe everything you say because we get calls all the time about this guy Noel. Officer Fernandez also suggest that I call the corporate office and make a report, the officer asked me if I left anything in the store and I said ‘yes my coupons where left behind.” As I waited outside I notice the second officer that I called approached the store and he so happened to the on duty supervisor who I also explained everything to as well he then turned to Officer Fernandez and gave him a look of disgust as he exited the store. Stating the same thing about store # 3829 he explained to me that the store is owned by a private owner and they can’t make them do anything. Both officers stated that this had not been the first time they received a call for this Managers behavior and rudeness and suggested that I contact the Cooperate office and “B.B.B” to make a compliant. My attorney is also now working to look further into this situation to assure that Family Dollar Corporation is held accountable for the actions of their employees. This has been an ongoing thing and there is no reason why he should be allowed to enter into another Family Dollar as Manger or crew member until he is grounded and knowledgeable in policies, procedures, and customer service. His behavior was unacceptable and uncalled for. The stores Staff needs training in policy and procedure customer service and should have store identification on at all times including the mangers and shift leaders. This stores cleanliness is also horrendous. Store items were not labeled with prices. Merchandise was located on the floor viewable upon to customers upon entry in the store. I had the worst experience in store #3829 located in Miami Florida than I ever had. This use to be my childhood local store but I will not purchase anything from this store until I see a change in Management and customer care.
March 12, 2014

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Mansur Hussain May 9, 2014 at 1:55 am

Attn:
Concerned Party and the following

Sharon Davis (no phone available)

April Bragg Ph 704-708-1602. Fax 704-814-4181
Mary Lira Ph 704-708-1984
Lorraine Cyr Ph 704-708-1967
Family Dollar Ph …… Fax 704-814-4119

Good Evening all

Many times I have called and left messages and email to April Bragg, Mary Lira and Lorraine Cyr, and many email to Sharon Davis as I have no contact phone of her.

We had closed on the above Store on October 23,2013.

At Closing we paid Insurance Premium of $6153.00 which has not been reimbursed.

For the month of May we have not received the Rent as of today.

I have checked with the bank (First National Bank, Columbus TX. Shalor Townzen Ph 979-942-1670 / 979-732-2003 ) if they got the check and they have not.

The check comes to my PO Box 2143, Cypress TX 77410 and I have requested many times to be paid via ACH through our bank.

So I am very kindly requesting to help me in resolving the issues pending since the last 7 months.

The rent check can be sent via ACH to:- for this month if not possible for a direct deposit please overnight the check to the bank Att: Shalor Townzen

For Deposit in the account of:-
JABBAR INVESTMENTS LLC
Routing No 113104880
Account No 1500135

First National Bank, Columbus TX

Very Kindly Yours

Mansur Hussain
Jabbar Investments LLC

Mansur Hussian
HUTAIB USA
PO BOX 2143
CYPRESS, TX 77410-2143
Phone 832-877-9786 – Fax 832-529-4145

Real Estate – Investments – Business Services

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d May 4, 2014 at 3:36 am

this is a complaint about total disrespect and treatment of me “the customer” by multiple employees of family dollar store #06879 in Omaha,ne. this just happened last nite I arrive at FD with my merchandise I bought hours earlier with my receipt to return it cuz it literally fell apart in my hand ,it was a lazer pointer for my dog and me to play,the first cashier starts to do my return but decides its break time and stops helping me and sends me to other register the wo an at the second register looks at it and says”you gotta be fuckin kidding me a dollar” and rolls her eyes at me.i pay it no mind cuz this is the customer servise ive lernd to deal with at my neighbor hood FD.as she returns my $1.07 I tell her im going the get one of the computer mouses to our left and would like her to unlock it from the rack for me.Eyes roll again but no response to my request so I wait by the items for assistance..and wait..and wait..she checks out and chit chats with customers in line looks directly at me and goes over to other side of store to stock shelves.i begin to get a little upset but say nothing after almost 20 min.of waiting with not one “can I help you” I just grab one I don’t really want but is unlockedand continue shoping but decide
no this is wrong I don’t even wantthis one and she can do her damn job I put it down on shelf and go backto the register and say I would like to get one of those computer mouse over there she then says”no I don’t think so didn’t you already get one”i tell her ya the wrong one and I want this one.she asks were is the other one I tell her on that shelf back there.she then says”ya I doubt it we’ll see about that” call other guy back from break and yells “come take care of these customers and ima take care of this fool rite here” after the store laughs she comes over to were im standing and again yells”weres the other mouse!what ya do with it!”as she looks me up,down,and around for the comical enjoyment of the store.i tell her back there and point .with hand on hip and neck she says “hum,we’ll see about that”i follow her down isle and ask are you accusing me of something? she ssys maybe- but you seem to be guilty of something allrite.so after she finds it on shelf were I said it was she tells me “go wait up there somemore” I tell her this place has the worse customer service ever and she tells me”well now you get no service…bye”and points to the door. I leave after ahalf hour of waiting being lauged at and publicly slandered with nothing. typical here I say and leave

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Sydney May 3, 2014 at 11:34 pm

The store in Worland, WY is so filthy it’s disgusting. And I don’t mean just cluttered, though it’s that too. It doesn’t look like the floor has ever been swept or mopped and I can’t imagine how the clerks find room to stand behind the counter with merchandise and trash stacked in there. Actually the whole store has merchandise and trash scattered everywhere. I tried to shop there today and couldn’t get up and down the aisles because stuff was spilled or merchandise wasn’t put up. The cooler hasn’t ever been cleaned either, from the looks of it. Even though we have almost no shopping here, I won’t be going back in there again until the place is cleaned up. This is a commercial business. I think if the fire dept ever went in there, they’d close the place.

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Sarah King April 29, 2014 at 7:39 pm

I was shopping in your Family Dollar located in Essex Center, Vermont.
It was just my 4 year old Daughter & myself. My 4 year loves to shop w/me and when we do run errands and shop, I always give her a little list of items she needs to help me look for. First of all, when we walked in we were not greeted at all. The man who was working and who was in charge was very cold and unwelcoming. So, right from the get-go I just did not have a good vibe, just by the way he didn’t interact with us period. Coming from a family of business owners, just a simple greeting can make a huge difference for the customer. As we went on to shop, my four-year-old with grabbed the items I asked her to grab, bring them to me, put them in the car etc. I was very proud of her, she was doing a wonderful job while we were in the store. As anyone with a four-year-old or small child knows, shopping can be quite a task when you have your little ones come along. Since she was doing such a great job & being such a good helper, I told her that she could pick out one inexpensive item in the toy aisle. When we got near the toy aisle, I was looking at items in the next aisle over and I told her that she could go in the toy aisle, look at all the different choices and figure out what it was that she wanted to get and then to come get me in the next aisle over. Well, as I was looking at things in the aisle I was in, she would come back and forth from the toy aisle to the aisle that I was in to show me different choices that she was looking at and thinking of getting. She came over showing me a red sun hat that was in the toy aisle, she also showed me a couple different toys, etc. I could tell she was very, happy and excited and we were almost on our way to check out and be done. When I finished up in the aisle I was in, I walked right to the toy aisle she was in & told her to make her selection so we could go. She finally chose what she wanted to get and put anything that she had touched & looked at back and it’s an original spot and then we went on our way heading to the check out. On the way to the check out we stopped at one of the aisles close by and we wanted to look at the, “As Seen On T.V.” Items that were being displayed in that aisle when I spotted what I would describe as, decorative, wooden, treasure chests that you can store stuff in. I asked my daughter to take one out and open it up for me, so I could see how much room was inside because I was thinking of possibly buying this item. No sooner did my daughter open it up did we hear a man’s voice yell, “HEY MA’AM!!”….. Startled, my daughter jumped back in fear and I was taken aback and my daughter ran back, behind my leg to hide because she was so startled and then the man continued to yell in a very, angry and aggressive tone, “YOU NEED TO CONTROL YOUR KID!! ALL I’VE SEEN HER DO IS TOUCH THINGS, PICK THEM UP, SHE WAS LIKE A TORNADO IN THE TOY AISLE, TOUCHING EVERY, LITTLE, LAST, TOY IN THERE, WHILE YOU WERE IN A TOTALLY DIFFERENT AISLE!!” Then he grabs the wooden treasure chest we were looking at and were possibly going to purchase and slams it back onto the shelf and says, “SHE SHOULDN’T BE TOUCHING THINGS LIKE THIS!!” And as soon as I started to talk to him, he put his hands up and said, “I don’t have time for this, I have a customer at the register and walked away….. I then comforted my daughter who is in tears and terrified & as I walked around the corner to the check out, I saw the same man, complaining about my daughter and me to the customer he was ringing up!! He was saying, “THIS WOMAN AND HER BRAT, THAT’S WHY IT TOOK ME A MINUTE TO GET TO THE REGISTER..” And as he was saying that, he then spotted me and realized I had overheard him and he immediately stopped what he was saying and got really quiet!! I was humiliated, hurt, angry and appalled especially, that he was telling another customer about it!! How unprofessional!!!
This man did not have any name tag on his shirt and did not have the work logo on it, it was just a plain, red, shirt. If I hadn’t needed all of my items that I had in the cart, I would’ve just taken my daughter, left all the items there and walked out!!! Me writing up this post in here is my first step. I will continue to take step after step until I get some feedback on this and I’m not going to rest until the situation is address and taken care of!! My Daughter is very very upset over this, even 24 hours later she is still talking about it, telling me that, she “never, ever wants us to go into that scary store, ever again with the mean, scary man!” I am beyond disgusted over this and upset!! I am a long-time customer since that store was put in that complex. I shop that particular Family Dollar every week, sometimes a couple times a week. Unless and until this is taking care of, I don’t think I can return to that location or any Family Dollar for that matter. It’s very unfortunate because I’ve always enjoyed shopping in your stores. This man working is one of the most unprofessional and cruel people I have ever come across, anywhere that I’ve shopped.

I am expecting and will appreciate prompt attention on this matter!
If not I will figure out what the next steps will be to take to have this situation addressed! Employees and managers cannot go around verbally and mentally abusing customers like that.

Thank you & I look forward to hearing back from somebody ASAP!

Sarah K.

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Meets one July 20, 2015 at 4:19 pm

I really don’t believe anyone read these post.

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Barb Duncan April 28, 2014 at 3:25 pm

I was recently shopping in your store in Ft. Lupton, Colorado. I picked up an item that was marked $1.00. When I got to the check stand it rang up $3.00. I told the clerk (who is new) She went back to check it out. Turns out it was stocked in the wrong place, When she asked the other person she was working with she replied the other new employee must of stocked it wrong. She said I should be comparing the ups codes to the item I am buying. #1 If all shoppers had to compare every item they bought they would not get any shopping done. #2 I am a retired store manager and we would never been allow to treat a customer that way. I will not shop in your store again. This is not the first time I have had a problem with your store policies.

Barb Duncan
BranchwaterrXXXX@AOL..com

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Elizabeth Watson April 25, 2014 at 11:20 pm

To whom it may concern: I live in Big Sandy Tennessee. You are in the process of building a new store here. I am very interested in applying for a position at this store but am not able to find a store number yet. Please send a reply back on how I should apply.I would greatly appreciate it. Thank you very much, from hopefully a future employee, Elizabeth Watson

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Kelly Cook April 24, 2014 at 11:06 pm

Hi I was in the family Dollar in Plainville CT the General Manager There never says hi how are you today very rude and unproffesonal and if I did that at my job I would be fired im a manager at my job and I feel like this is crazy how she is running a store like that and there was a problem I went to check out with my boyfriend and he put the chip in the bag and I was going to pay and she was like very rude you need to put that back I have to scan that and he was like my girlfriend is going to pay she said rude that I have to scan I would be happy if she said it nicely but she didn’t and he told her he hopes she has a good day she replied back not you now if I said that to a customer at my job I wouldn’t have my job so I don’t think she should it should be looked into ASAP

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Jarred April 23, 2014 at 4:01 pm

I’m a business owner out in Springfield, OH and I use the family dollar at 1857 S Limestone st. 45506. I’ve dealt with one of the most unprofessional, rude, and lazy “managers” from this store the past 3 times I’ve been there. Her name is Shannon. She literally just walked away from the register when I was trying to buy a pre paid card from y’all for one of my customers. I seriously have no idea how she managed to get the position she has right now.

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Diashanna Logan April 22, 2014 at 9:19 pm

I went to the family dollar on North Tryon near Tisuns beauty supply store to pick up some bandaids because I cut myself pretty badly and needed more. I pulled to the store at 8:55pm and the young lady who saw my car pull up ran over to the door and locked it. I proceeded to the door hoping they would understand that I just needed bandaids. At that point a gentleman came to the door and said “we are closed” I replied back I only need bandaids and it’s not yet 9:00.” He laughed and responded “yea but we are still closed”. I myself work in customer service and I’m also a manager at in my line of business. And I believe that if the store doesn’t close until 9 pm then the doors should remain unlocked until that time. I am very upset that I wasn’t able to get what I needed and that the customer service was so bad. I do understand that your employees may work hard and may be ready to go home but the store hours clearly state the closing time to be 9 pm and this should have been honored at the time.

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bernardo solano April 22, 2014 at 8:49 pm

this is to let you know I want to do complainyo in fort Lauderdale fl the a Store#08315 the address is 2789 David blvd fort Lauderdale fl telephones number 954- 581-5781 the time 19:54:15 your supervisor it was on the phone care less what she was doing on the register will no respect for a customer I think the ID number is 08315 you gotta do something about it

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ericawynn April 22, 2014 at 11:11 am

Ever since the previous store manager has moved on,store #00468 has been so unorganized and rude to the customers. From the new storemanager to new associates. They are so gutter and ghetto. I have been a loyal customer at this store for almost 8 years and it sickens me that as a black female shopper, I have to witness some mindlesscrap.Mayybesomeone from your office need to come down and see for themselves, period. Thank you.

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Sheryl April 14, 2014 at 6:34 pm

Family Dollar is the most inappropriate, and unprofessional business I have ever worked for. Our manager, and regional manager at the Eufaula Alabama store, are extremely unprofessional. Our manager has stolen money out of each and everyones register, and proceeded to right everyone up for it, she accused an employee of having the potential to poison people, made up an outlandish story about this employees boyfriend and contacted his boss at his job and got him fired, then asked a police officer to do a background check on her, which the police officer appropriately informed her of this. She lied, about this employees hours, said she she was demoted, so her insurance would be droped. The regional manager of this store is aware of all of this, as I was told by HR to reach out to him, and he has fully sided with the manager, never even asked one employee any questions about the actions going on with this manager. She called out the night befor a holiday and went home with the store money and left us with no money on a holiday. Our regional manager was contacted, he contacted his manager, TEresa, and they rewarded this woman by sending her to a brand new family dollar, after she made an absolute disaster of our store. Our new manager is no better, she is in a relationship with an employee and the two of them, had a nice meeting with our regional manager and lied about an assistant manager to get her fired, after the man she is in a relationship with, is on camera stealing cigarrettes, and she never told the regional manager this. Family Dollar couldn’t care less. They are an absolute abomination of a corporation.

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Steven Jefferson April 11, 2014 at 5:38 pm

Store number : 7603
Family Dollar Legal Consultant,

I am considering other avenues of justice such as a civil suite against the corporation; I have not been contacted; the manager in which this is all concerning has not been notified or reprimanded. April Patton, the manager of the Family Dollar in Clay City, KY store number : 7603

This woman has falsely accused me of stealing items twice. (April Patton) After which she refused to share store and contact information regarding the organization. After the second time of this ridiculous behavior; the police arrived, in which she said I was trespassing; at that point she revealed the proper information while feeding the local police a couple ‘flat out lies’…. as a result; I am no longer allowed to shop at this location… as though I would ever feel the need to step foot on Family Dollar’s property again. Again, all of this is a result of an angry manager (April Patton) who had a adolescent crush on me which was furthest from mutual. I don’t steal, and of all things after stepping one foot into the store (literally one foot; proof on video) she accused me of stealing a pregnancy test which must have been the first thing she could think of because I was at least 10 feet from any item in the store; The injustice of this matter is that this manager is still able to create a situation and public commotion/ slander in this small town store.

This defamation of character created by the publicity and the social media shortly after the second incident has pushed me to contact my lawyer about this managers actions; who has informed me this is, no doubt, a serious situation in which should be treated in that manner.

Steven Jefferson

859-595-XXXX

stevenjeffeXXXX@live.com

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Steven Jefferson April 11, 2014 at 5:16 pm

Store number : 7603
Falsely accused of stealing items twice by the manager of this store ( April Patton) After which she refused to share store and contact information regarding the organization. After the second time of this ridiculous behavior; the police arrived, in which she said I was trespassing; at that point she revealed the proper information while feeding the local police a couple ‘flat out lies’…. as a result; I am no longer allowed to shop at this location… as though I would ever feel the need to step foot on Family Dollar’s property again. Again, all of this is a result of an angry manager (April Patton) who had a adolescent crush on me which was furthest from mutual. I have never stolen an item in my life; yet this manager is still able to create a situation and public commotion basically slander in this small town.

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Margie Lott April 9, 2014 at 9:04 pm

I was at the Family Dollar Store at 465 Havana St Aurora,CO 80010 on Store #09159 on 4/9/14 (time) 11:26:49. I went to this store because I was looking for items to wear after my surgeries, which I have to have 3 of them. Two on both eyes and a major one on my hip. I asked a young lady to help me find an item (ladies under shirt in black)and explained to the young lady that I could not see. The young lady told me “that she could not help me and that I should have brought someone with me that could help me see”! I called her over to me because I did not want to holler out what I had to say, which was ” you should not talk to customers like that who ask you for help”. Her reply was “she did not care she had to go check her customers out”.

I did find some of what I needed and went to the check stand to check out. The same young lady started to ring me up. As she was doing this she bald up the items and started putting them in the bag. I kindly told her that I would take the hangers off and she could ring them up; take the security tag off and I would fold them and put them in the bag if she would give me the bag.

At this time there were 5 people behind me which 3 were together (2 children and a man) who were together and 2 young women. The lady that was checking me out kept talking to a child behind the register with her in Spanish about me. I them asked to speak with the manager because I was being rushed,treated and talked to real disrespectful.

I was told by the young woman that she was the manager and that I needed to hurry up she had a line. I stated again that I was blind and cripple and apologized to her and the customers behind. By this time a young man walked in the store and heard what was being said to me and told the young lady she did not have to speak to me in that manner.

I apologized again and asked the young lady her name. She stated if I could read her name was on the badge she had on which I read it and it said Gabby. At this time Gabby told me to get out of her store or she would call the police on me. The customers told her (Gabby) she was wrong that she should not talk to me and treat me the way she was doing and that they did not mind waiting.

I paid for my items which after getting home found out she had over charged me for some of the items that were on sale. I am very upset almost fell down trying to get my cane out of the buggy to leave the store. I have never been treated this bad at a Family dollar store since they opened here in Colorado and understand that sometimes the workers are tired and take a lot off of some customers.

I can truthfully say I did nothing to warrant this behavior from Gabby and will not be shopping at the Family Dollar Store ever again. I am taking this to a higher level The American Disability Association, Civil Rights and to my lawyer. This is not a threat I’m only doing this because I don’t want any one else to go through what I went through disabled or not.

In closing please roll the cameras so you can see what took place and I have witnesses.

Marjorie Lott

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Unknown April 9, 2014 at 8:55 am

Hello Mr. Levine,

Is it mandatory to treat all your employees as a thief? It sure looks like it. Everyone (supervisors) responsible for district 370 sure makes it looks like it! By the way it’s Brooklyn ny. The Pm is so disrespectful and immature. He goes around slandering store managers and assistant managers with his favorite set of managers not knowing that these same managers are passing on the word to their best friends and the chain goes on and on until it reaches back to the victim. Is this truly professional? If the CEO HOWARD LEVINE do not step up heis going to lose a lot to law suits that could be prevented. Talking deal like this and making employees uncomfortable to work and feeling stress to work is defamation of CHARACTER! HELLO! DISTRICT 340 needs to discipline their DM AND PM AND CERTAIN STORE MANAGERS THAT GO AROUND AND TRASH TALK EMPLOYEES. I am pretty sure the same person who signs the regular employee checks is the same one that signs the DM and pm checks! What does that mean? You guys are employees too! Sorry asses! I’m not even going to stoop to you guys level and put you name out there. When Mr Levine gets this you will know yourselves! Shame on you! Oh yea they take co managers for slaves. Work five days for 30 hours not 35 has promises, with one employee (cashier) then manager has to pack out, back up cashier, recover, sweep entire store and they want them to mop store twice! Lmao then if the store close at 10 you better be out by 1030.

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Rosa April 8, 2014 at 8:28 am

RATS AND RODENTS IN NAVARRE FLORIDA STORE #5693 FAMILY DOLLAR STORE

I experienced 3 rats running past me in the Navarre Store It was not small rat it was very huge .I contacted the district manger AMANDA She cursed me out rather then listen to my complaint Her attitude is VERY NASTY .She is not a good representation of customer service for family dollar She is rude and very racist The Health dept. needs to shut the store down and She needs to be replaced.I have been a family dollar cusyomer for years I am extremely disgusted Something needs to be done about her and The Rat issue in this store this isa public health hazzard and its disgusting!!!!!I HOPE THE CEO HOWARD R. LEVINE READS THIS AND LOOKS INTO CLEANING UP HIS STORE IN NAVARRE FLORIDA AND REPLACE THAT DM SHE IS RUDE AND NASTY TO THE PUBLIC.

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Luisa Annett April 8, 2014 at 6:40 am

I live in Amarillo Texas and we have a new Family Dollar that has just opened up last year. The store is nice and employees are curtious. My problem and pretty much the neighborhood would like to know why is your security lights and sirens constantly going off! Every day and night that damn thing goes off..and never stops! Please have someone look into his matteer i would appreiste t.

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Kerrie March 28, 2014 at 1:57 pm

Colerain Ave (mt. airy) ~ Cincinnati, Ohio 45239
I am sick of going into the family dollar close to my job. Everytime I go in there, the workers are talking trash about the store manager. About other co-workers. About the DM. All the curse words used to describe them is sick! There are customers in the store at the times of their rants! If they don’t like the job, they should get a new one. Not make all of us, your customers, feel embarassed or have to listen to this kind of talk. I work in the same plaza with FD and now will get into my car and drive to get a soda or whatever I wanted from there. Just so I don’t have to hear all the crap! I’m so over it!! They only do this when the store manager is gone.

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Mike M. March 12, 2014 at 1:14 pm

I was visiting florida for the first time and went into the family dollar on silver star rd store 2849. As I shopped there was an employee working in the store with slides on her feet I could not believe my eyes I have shopped with family dollars for years and have never seen someone like the she didn’t even look clean. I asked the cashier was was she dressed like that and all she could say is that the new store manager and shake her head. I than asked do she always come to work like that and she said today is her first day this was crazy to me and it was a Sunday when everyone is shopping. Its A Share How Family Dollar Allow This.

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octavis March 9, 2014 at 10:22 am

I’m contacting your company to complain on one of your assistant manager name Bernard at the store on North Tryon St. He was rude to me and another employee. I think her name is Latisja or something like that. He threatened to punch her in the throat and he was swearing at her in front of customers. He also been having sex in the stock and bathroom while the store has been busy and the other employees had to ring the bell multiple times for his help.

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concern /parent May 19, 2014 at 5:57 pm

Don’t. They have camera. In the back stock room and i heard the bath room was nastymore proof i would like to know?are u sure ur mad because u lost ur job or something

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ms cole page March 7, 2014 at 9:56 pm

please could you look into building a store here in Pipestone Mn. there is need for a full dollar store hrer

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Judy March 6, 2014 at 10:35 am

Please give your customers the courtesy of having the advertised items. If not, at least offer them a rain check. You advertised Sparkle Paper towel 6 rolls for $4,00. After going to several stores I was told that I couldn’t even get a rain check!

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brandon cavil March 5, 2014 at 2:21 pm

I went to the the location 2200 E Veterans mem blvd. where i purchased a can of family dollar disinfectant spray when i made it home put up my products and cleaned up i threw my receipt away. today when i awoke i tried using the disinfectant spray there was no aerosol present. so i attempted to take the can to the store to exchange it and was rudely met by a female associate of yours whom told me it was nothing she could do even though it was evident that the can of spray was full and i wasn’t asking for a refund and only wanted to exchange the merchandise and she ensured me that your company had no such policy. so i simply bought another can of are sol spray and asked her name and she responded angie she had no name tag on. When i made it to the house i called another store and inquired about exchanging the can of spray without a receipt and she said no problem.I want something done about this i am an faithful family dollar shopper cause of the service and helpful prices and merchandise but employees like that who bring their personal lives to work is whats going to hurt your business. She did not handle the situation in a professional manner that is why you have polices in place so that its not personal ……….your company sold me a defective product and employee of yours basically told me so what your loss not ours thats what happens in the back alley of some big city not in a respected market chain professionalism is key and your store on 2200 E memorial failed to show it.i will be telling all of the people in my community about your service and advise them not to visit your stores because you all hustled a hard working guy.Thank you

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Brenda February 24, 2014 at 12:41 pm

I’ve shopped at Family Dollar for many years, but that practice just stopped as of yesterday, Feb. 23, 2014. For the last couple of years or so, I’ve noticed changes in my local store here at 2224 S. Jefferson Davis Hwy. in Sanford, N.C. I think all in all, Family Dollar, as a corporation, has become greedy, and I think they should rename their stores something else because I certainly wouldn’t call them “family friendly” anymore. Their prices aren’t any better than most of their competitors ie.Dollar General, Dollar Tree, Walmart, etc, so there’s no reason for me to support them anymore. I used to think they were Christian oriented, but I don’t see any evidence of that anymore. They open on major holidays when other chains who show more respect for “holidays” and their employees, are closed. I can’t see any reason other than the fact that money has become much more important to them than family values. On top of all the other problems I see, I’ve found their employees to be rude now, and with a nonchalant attitude of “you’re just a customer, I don’t care if you need help with merchandise, etc. – that’s your problem”!! I encountered that right after Christmas this year and, most recently, yesterday. So I will drive a few more miles and shop in a store where I see some courtesy from store managers and other employees. Otherwise, I’ll pay more money for the product I need (or maybe I’ll realize I don’t need it at all!) to a “mom and pop” store who knows how to treat their customers!!

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wendy February 24, 2014 at 9:02 am

Store on ray rd in spring lake, dont have store number since they will not give you a receipt they said printer is broke ok i understand things happen but not for that long that is uncalled for for the last few months its been that way, cash only they said the debit/credit card machine is broke to, and the out door is broke so you have to use the in door to go in and out. store is nasty and some products are on the shelf mixed with other items but its the same item but two different prices, trash on floor, shelves look like when they stock them they just threw it on the shelf, and when you are in the back of store shopping you can hear the cashiers laughing and talking that’s ok but you can hear the whole conversation way back there as if you where standing next to them, but what they are talking about its things they do after work parties etc, they should just send in someone from the main office and act as if they where a customer and they would see how bad this is, I live close to this one and I WILL NOT USE THIS STORE AGAIN, I like family dollar I and my family go to the one in Sanford, if I am in sanford I will use family dollar but since I do not live close to sanford I will find somewhere else to shop I DO NOT WANT To know what you do after work or what party you went to, oh the other thing the employees argue loudly the other point I want to make they had a line with about 8 people in it and a lady was trying to exchange something but she had no receipt thats because they do not give you one so the cashier said he had to call a manger to get a code to do what ever it is he was doing and we asked could they open the other register while they are waiting for that code they needed since two other employees where just standing there talking and they said NO The other register is broke so we left our stuff, I am not waiting in line for the manger to call, they said they cant do any more transactions we would have to just wait, How about NO, I will shop somewhere else where that all this stuff is not broke for months (THE DOOR , DEBIT/CC CARD MACHINE, NO RECEIPT PRINTER BROKE AND STORE IS NASTY ) MAKES you wonder why cash only? and you cant get a receipt ? Whats up with that

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thomas baughman February 22, 2014 at 12:24 pm

Today i went to your Grand opening of your E. Washington st store in indianapolis Indiana. Store #10856. We got up early and stood in line for 45 minutes only to be disappointed when we went in to find a bunch of their grand opening specials were NOT even on the shelvesI I approached the inept manager named penny and all she had was excuses…. i didnt come there to buy excuses. then as i was checking out I was approached by a supposed “District Manager” who offered more excuses than the manager did….. Shame on you family dollarI if your having a grand opening on a certain day…. Have the product in stock. what a shame….. this store is right down the street from me. I will not be back. Instead of training your managers in the art of BS. Try having them produce results!!!!

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Wayne Currier February 21, 2014 at 6:52 pm

Family Dollar is building a store on the corner of US 25 and Hawthorne Drive in Georgetown, Kentucky. The surrounding neighborhood does not want this store located at the entrance to our subdivision. Instead of seeking the proper zoning Family Dollar convinced the Georgetown-Scott County Planning Commission to approve their use of this property. This business does not belong there and we don’t want it there. The traffic problems it will cause with an entrance on to Hawthorne Drive are going to be horrible. Someone is going to get hurt and maybe even killed because of this. There is a Family Dollar store located less than 10 miles away. The neighborhood is thinking about suing the city and Family Dollar if construction continues!

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Eric Wilkins February 11, 2014 at 10:06 pm

The following information has been sent to Family Dollar:

Type: Store Maintenance
First Name: Eric
Last Name: Wilkins
Address: XXX Davis street
City: Henderson
State: North Carolina
Zip Code: 27536
Phone #: 252 213 XXXX
E-mail Address: spaceman186000XXX@hotmail.com
Message: Today,2-11-14 , your Raleigh Rd store manager named Brian Hayes fired Sylvia Felix an eight year long time hard worker at that store. There is not a more honest hard working person than Sylvia Felix. This entire mess is because Sylvia refused his sexual passes and filed a sexual assault case against Brian Hayes . A complaint has been filed and you can expect a law suit over this injustice. Your store manager named Brian Hayes is a total asshole and he and his assistant manager named Donna have both harnessed Sylvia since Brian Hayes became manager. They have continuously under threat of firing forced Sylvia Felix to sign false shortage reports and refused to give her any copies of the reports she was force to sign. Sylvia has been a always on time hard worker there for eight years and their has never been a problem there until this butt head manager named Brian Hayes became manager. Sylvia doesn’t want her job back there. She is a hard honest worker that can get employed elsewhere with the help of friends that know her honesty and integrity. But, Sylvia with help from her friends that know her, rightfully will sue the hell out of Family dollar store for allowing this piece of shit manager to get by with sexual harassment and have her fired because she rightfully filed a complaint. It appears you fired the wrong person. You should be firing Hayes and his assistant manager for fooling around sexually in the back room and standing outside smoking cigarettes and never doing any physical work themselves. Don’t ever say you haven’t been warned about the corruption going on at your Raleigh Road Henderson N C store because now you have. If the Family dollar store policy is to help a corrupt manager such as Brian Hayes sexually harass their employees, then so be it. Family dollar stores deserves to be sued. This email is no threat. It’s nothing compared to the stress Hayes and Donna have put Sylvia Felix through since you people at the Family dollar store allowed this corrupt manager to put Sylvia through all the stress she has endured for the past several months. You can expect to hear more from this situation and expect an email campaign to go out against Family dollar for allowing this mess to continue without investigating the facts. Sylvia Felix’s number 1-919-339-5625 My number Eric Wilkins 1-252-213-5199

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Tamika Cummings February 8, 2014 at 4:15 pm

On today my children and I went into the store at your Roosevelt Hwy location in Union City. The bleach that we were about to purchase was open and spilled upon my sons sweatshirt he received as a Christmas present. The terrible part is having my children listen to your associate tell me ” I don’t know what to tell you, and the manager is gone for the day.” Wow, I thought to myself customer service at that point had been thrown to the side. Incidents as such should be written up at least if the manager is not in the store but she didn’t even seem to care.
My son is highly upset and I have to explain to him this is not his fault. The products on the shelves should be checked before being placed on the floor. I took pictures of my sons sweater and the open bleach. I also told your associate the open product was on the counter and she didn’t even stop to remove it; she didn’t care. As much as I shop at this store I found that this was a violation against my son and avoid even offering an apology to him was just wrong. For you to have over 8,000 stores I would hope in the future customer service gets better and the products are completely closed for the safety of your staff and customers.

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Shree Taylor February 6, 2014 at 5:30 pm

I’m a frequent shopperat the Family Dollar store on Baxter St. in Athens Ga. and I recently had a terrible experience while trying to check out. The cashier, named Natalie, whom is less than curtious was extremly rude and disconnected. She rung my items up with a hand held scanner and she rung several items up to many times. I expressed to Natalie that I thought some of the items were rung up to many times and asked if she could check the computer and the items bagged, she told me she could’nt do that and called another cashier over, Jeffery, whom scanned the computer and said ” yeah you have two of several different items” and as I was trying to explain the issue he told me to shut up and let them handle it. of course I was upset by the rude comment and said excuse me but i’m paying for these items and don’t tell me to shut up only to be told how stupid I looked by Jeffery and Natalie threatend to ” whip my a**” I then left the items which were about $65.00 that Natalie was trying to charge me 89.00 for. I’ve been told that Jeffery works together with Natalie to overcharge customers and pocket the overages. I’m not comfortable shopping at the family dollar anymore, luckily there’s a Dollar General a block away.

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Darci February 6, 2014 at 10:56 pm

Shree,
I am so sorry to hear this, as I work for Family Dollar and I could never imagine myself or any of my co-workers talking to a customer (or anyone for that matter) in that way. My daughter additionally works for Family Dollar in a large city and feels the same as I do. I do hope that you do not hold these two individuals as the prime examples of the company and hope that the company itself has contacted you in regards to this issue. Please don’t think all employees are like this, as I can truly say we are not. I hope this does not keep you from Family Dollar stores as there is a lot to offer. Thank you for making the complaint as that is the only way for the company to keep up with the few bad apples that are out there.
Sincerely
Darci

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jeffrey January 30, 2014 at 3:49 pm

i shop at the family dollar in bayou la batre Al its very nice very clean and the staff is super nice. What concerns me is the asm/gm have to work hours by their self because they do not have enough payroll to support cashiers to work with them. This is a huge saftey matter if their by their selves all the time more stealing will go on because they cannot watch and run the registers and stock and everything at one time, plus their more likely to get robbed by their selves all the time, you should really raise their payroll and put your employees saftey before saving you more money i believe the store number is store 3189 Thank you for your time and i hope you make a change!

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Luis January 30, 2014 at 2:33 pm

Type: Customer Feedback – Store Related
First Name: Luis
Last Name: Cordero
Address: XXXX Sunset Canyon Drive
City: Kissimmee
State: Florida
Zip Code: 34758
Phone #: 347-386-XXXX
E-mail Address: Lou6XXX@gmail.con
Message: To whom it may concern, On Monday January 27, 2014 me, my 74 year old mother and my aunt arrived at the family dollar store located at 4000 Vine St. Kissimmee FL. The manager “Mr. Washington” observed me while in the company of my family using my iPhone. He aggressively asked me what was I doing! I said to him that I was scanning/ taking a picture of a gillette razor to compare prices. He instructed me like if I was a child not to scan/taking pictures of product/s in this store. He speaking in a confrontational manner said it’s policy not to scan or take pictures of items in this store. I asked him to show me the policy in which he said “I’m a intelligent person and you don’t need to raise your voice”. In return I said I’m also intelligent and I’m not raising my voice. He further continued by not wanting to produce the policy. To prevent and further discussions being that my mother was present during the disagreement I exited the store and contacted family dollar customer service. I must add that in 2013 my daughter, sister and my niece complained to me about Mr. Washington’s aggressive manner he displayed on to them. Why? Because they were good consumers using coupon/s. I filed a complaint on behave of my daughter, and avoided shopping there at store#8485 as a courtesy. I’m 52 years old and I don’t think I should have been spoken to in that manner. I fully understand how my daughter must of felt back then. Thank you for your time.

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Deena Laughlin January 29, 2014 at 1:28 pm

I was recently travelling through Georgia on Hwy 19 and stopped at a Family Dollar Store #10790 in Leesburg to pick-up a few things. I must give the store manager, Linda Gregory, a super shout out! She greeted me with a hello and a warm smile. She was so friendly and even offered help with directions. She was absolutely wonderful, kind, polite, and professional.
It put to shame our store here in Gaffney, SC which looks like a dump and doesn’t have a manager anywhere near as professional.

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Victor January 27, 2014 at 8:20 pm

Really bad when I shop in the Mohawk store that had no heat! Finally I guess the staff got sick of working like that and refused to open the store and work in there! They got their heat working while I was shopping sat and I overhear the DM telling an employee that she needs to make sure the staff has hats,gloves,heavy coats, and even boots if necessary so the staff will be able to run the store if this issues ever happens again!! Now this coming from a DM , I was just shocked. This company does not put the health and safety of their employees before making their profit for sure!

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Victor January 27, 2014 at 8:24 pm

By the way this was Mohawk Ny my receipt says store #6667 on 90 east main st!! I spoke with some higher up contacts of mine and will be trying to help this staff out with state laws and etc

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Candas January 13, 2014 at 9:15 pm

It is horrible that you family dollar will demote an asm just because their basket size isn’t big enough my fiancé came home tonight and told me he got demoted not because of something he did but because his baskets weren’t big enough the gm had to fight to even keep him on but he will only be getting 3 to 5 hours a wk he hasn’t had any problems he shows up on time and if he’s such he gets a replacement.the customers love him.he has never had a complaint and yet through nothing he has done wrong he is basically fired.this is beyond belief if he can’t find another job I don’t know how long we will have a roof for our 4 young children thank you family dollar your employs sure mean slot to you I can tell and its the Chariton, IA store don’t know the number.

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stop cry ing January 18, 2014 at 7:36 pm

maybe that job is not for him face it

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Elsie January 13, 2014 at 4:32 pm

To Whom It May Concern
On the evening of Sunday January 12 i went to a Family Dollar store where i reside in Worcester MA ; store number 09191 117 Gold Star Boulevard Worcester MA 01605. And came across a sight that no parent or store manger would want to see. As i wallked into one of the isles i found a bottle of Pine sol in the shelf with tape around it and a sticky note that read ” Now $2.00 missing cap As is date” I Couldnt belive that a “manager or sales personal would put this bottle in a shelf with no cap just tape and not think if a child were to walk in there and think it was a beverage. I immedially went to the cash register and asked to speak with a manager( manager seemed as if he was in highschool) and i asked him if he saw anything wrong with this bottle. He looked at me and said” no maam” I couldnt believe what i was hearing. Other customers were stunned that i had found this in the shelf. He took it from my hand and said thankyou. I couldnt believe the response i had just gotten or the fact that i felt i was talking to a child. Where is the training and security in the store and proper management to teach our employees the dangerous of having an open container in a shelf. I am truly disgusted and ashmed to have visited a store like this one in my city.
Sincerely
A concern Customer

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Tamekia Richardson January 9, 2014 at 2:20 pm

I am a loyal shopper to your stores I have been pleased until recently on 01/09/2014 when I visited a store on 601 w.70th in Shreveport, la store #1488, I shop at any location that I am close to and this location where some young man with braids was the manager on duty was rude and refused a exchange on some items that I revived for Christmas he treated me and my husband like a common thieves it was embarrassing and very disrespectful way to treat a human mainly a customer who is the reason he has a job in the first place when I asked his name he rudely snatched off his name tags and mumbled curse words.I myself am district leader over a million dollar corporation and if he was one of my employees he would have been fired on the spot! I would like for someone to contact me ASAP my number is 318 200-XXXX if no one contacts me I will no longer be shopping there.

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Wendy January 6, 2014 at 10:24 am

Family Dollar, your store #1875 that is located on 4518 Edmondson Avenue, Baltimore, MD 21229, does not have any heat; as a customer, you want to walk into a store that is warm, not colder than outside; this is awfull that you have your workers subject to this kind of environment and working without heat in the stores; no wonder your employees are always out on sick leave; I will take further actions when I go back to this store and it does not have any heat; SHAME ON YOU.

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Victor January 27, 2014 at 8:14 pm

Department of labor laws and the code enforcer of your town will back up any building with no heat!! Occupied public buildings need to maintain 65 degrees!! It’s in nys labor laws n reg. if no one seems to be getting the issue resolved call the code enforcer for your town

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Ron Bizzle January 1, 2014 at 7:12 pm

I was working at store #3598 when I became ill these past few weeks with the flu.. and I have a major lung infection. I’m under doctor’s care. I could not believe the lack of concern of my health the manager shown towards me…She was only concerned about that STORE…. truly unbelievable….I’ve never experienced such disrespect in all my life….I am seeking to speak with human resources about this issue too. Thank god the district manager is transferring me out of that store now.

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Ron Bizzle January 1, 2014 at 9:44 pm

I think Family Dollar needs to teach their managers a little more about FMLA (Family and Medical Leave Act). When I am ill, I should not be subjected to abuse.
http://www.dol.gov/whd/fmla/

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Ron Bizzle January 1, 2014 at 11:19 pm

“I had to call off sick on Christmas Eve.. the manager said…”everybody is expected to work today”… I said….”I’M SICK”.. she then says.. “ok, what about tomorrow (Christmas day)….I haven’t seen my son in six years.” Feeling under pressure I said I would come to work. I did in fact go.. feel very very ill.. like the walking dead to be honest. The assistant manager ask me “are you ok?!”… I said no… I’m sick.. very sick, under pressure to be here… I should be home in bed.

A few minutes later.. I was told to count down my register and go back home…. I ‘m still sick.. coughing up mucus.

The moral of the story is….what part of “I’m sick” did my manager not understand?!
She really put alot of pressure on me to work which created even more stress.

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stop cry ing January 18, 2014 at 7:34 pm

you were not sick so if you dont care about your job then quit stop crying

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Cathy December 31, 2013 at 10:24 am

The store in Garden City Michigan is horrible! It is a mini Detroit, you can’t understand any of the cashiers that work there, they all chew gum, snapping it while trying to talk to customers. I was trying to return an item with the receipt and was rudely told that I would not get a full refund as the item was a clearance item. WTF a skateboard is not a Christmas toy, while this was going on another cashier broke into the conversation to ask ” Where dem big bag of chip at”….really you dumb a**? This pregnant cow wants chips while a customer is trying to get a problem resolved?? Great manager skills at this chain of stores. My advice is to keep them in the intercity where they belong! Keep this type of GHETTO store out of my neighborhood. I WILL NEVER GO INTO A FAMILY DOLLAR AGAIN!! Big mistake to walk into the door! Still waiting for a call back from the Corporate office. I notified the local news station here, they love stories about failing stores and poor customer services. Cheap store with employees that could not get hired anywhere else. Joke of a store

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Norman Unruh December 1, 2013 at 5:12 pm

To whom it may concern: There continues to be a problem with the manager at the store in Greensburg Ks. store number 8937 manager is Carolyn Eastham, our store has been open for just over a year and in this short amount of time we have had 8 assistant managers quit, due to the rudeness and bullying of this manager . There are customers that refuse to come into the store while she is on duty, look at the sales and you can tell when she is not in the store, the sales double and sometimes triple. All the employees are being mistreated she yells at them, calls them names to other employees, makes customers cry because she is so rude to them. This is not the first complaint that has been filed on this manager, numerous complaints have been filed with the district manager and apparently nothing seems to be getting done. This manager does not do the schedule for 2 weeks at a time and when an employee needs off she basically tells them tuff, (there are things that come up) but how can you schedule any appointments with drs. unless you know your schedule and they sure are not open on sat. The employees have been told that their store is the worst in the district. I really think you need to take a serious look at this manager. You have 2 other assistant managers that are threatening to quit because of this manager. We live in a small community and the word is getting around about the manager and we have people that will drive out of town to do their business because of this manager, and she is having a hard time finding employees because word is getting around how awful she is. I wonder if you really did a good back ground check on her, the rumors are not good from the prior stores that she was at.
I would almost consider this to be a HOSTILE WORK environment, due to the rudeness of this manager.
I am sending this complaint as my daughter is an employee of this store, she is a special needs individual and I am her advocate, the district manager refuses to talk to me when we try to address these issues, I really think there needs to be a major house cleaning from the district manager down. There is an assistant manager who is working at the store now, who is ready to take on the job and would be excellent she is kind, and greets all customers as if they were her friend. She would be a great loss to the company if you let her leave due to the manager that everyone can’t tolerate.

My daughter does not drive so I pick her up every night when she gets off work, we are on a major highway, there is nothing in front of the window where they count the cash, there needs to be some protection there they count the money and anyone in front of the store can see what is going on.

Someone needs to talk to the latest employee that is quitting and all the prior ones and you will find out exactly what she is like, someone needs to check with the customer just last week who left the store crying because of this manager. Then when the manager was confronted about it she called employee and not so kind word or two, (I don’t talk like that so I won’t tell you what she said, but it was very unkind.)

I would recommend that this not be made hard on my daughter who works at the store, unless you want the labor relations people involved for hostile work environment, and the American disabilities association contacted for other help.
Undercover boss should of come to our store, to truly see what we put up with.
THIS MANAGER NEEDS TO GO, AND THE SOONER THE BETTER

You may contact me if you wish at 620-723-XXXX that is my home number, I don’t get home until 4:30 CST my cell phone number is 620-450-XXXX or my wife’s number Marcia Unruh at work 620-659-XXXX she’s there until 4:30 CST, and her cell phone number is 620-770-XXXX

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stop cry ing January 18, 2014 at 7:39 pm

mind your own business

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casey collins November 22, 2013 at 9:48 pm

I was in the clinton hwy store in knoxville tn tonite. i was using coupons on my treseme shampoo . I had my coupon and a family dollar coupon the cashier refused to use both. I told him I didn’t want them then he got very upset and started throwing the shampoo back in the buggy and mumbled something as I left . It was quit embaraassing. I called to speak to a mgr. his name is Jeff Schad he was the cashier . He was very RUDE!!!! I WILL NOT GO BACK TO THAT STORE! A store mgr should never act like that! I called another store and was told they would take both coupons and apologized for him being such a jerk

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REBECCA aragus November 24, 2013 at 8:40 pm

I had that same problem but she limited me to I can only use 2 coupons per transaction.
This is in immokalee,Fl. I didn’t get her name .

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gennette bowman and krysty bradley and devontau johnson bentrell stephenson kim vierling edith stlouis November 13, 2013 at 11:16 am

This is in regards to store #5616 and the district manager Danielle Martone.
IN May 2013….the family dollar on orange ave in fort pirce fl was robbed. Gennette Bowman was the only assistant manager on duty. Four guys came on and robbed her at gunpoint… she was never given any counseling or days off… afterwards no security measures were put in place… the district manager then began to fire all the employees in the store.. the video cameras dont work. I verify doesnt observe the store. Its locatd in highest crime area in the city yet it stays open the latest… inventory was in july and the store had a high shrinkage and without evidence two employees were fired and given bogus reasons for their termination. Afterwards…new rules were implemented nearly every
day……Gennette asked Danielle Martone a question regarding cash handling and she was allso terminated for asking.. the store manager quit two months afterwards because of such unfair treatment of employees…. Also Edith Stlouis was terminated for bogus a reason. And yesterday krysty bradley was terminated for a similar reason

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Courtney Newkirk November 1, 2013 at 11:55 am

At store 9163, Kemmerer, Wyoming I use to be a former assistant manager there until Elizabeth Slaughter, the manager bullied me until I broke down and quit. She did that to many employees as well. I enjoyed my job until she started to bully me. It appears she can’t stand it unless she’s walking all over someone and emotionally terrorizes them.

I was learning how to speak Spanish and Elizabeth told me and I quote “you cannot use Spanish at the cash registers. You can only use it to eavesdrop on them. They know how to speak English.” Which is not true. I had dealt with many Latino costumers who did not know a single ounce of English. She also ordered me and other employees to follow them around because they’re ‘stealing’. For starters, there’s no cameras in the store, absolutely no proof if they are just her racial issues against them. There’s a daily theft problem and she has never said anything about anyone but the Latino group.

She’s very rude to costumers and yells out in the back of the store at them also when she’s up front she doesn’t make any kind of eye contact with them when welcoming them to the store, she doesn’t pay attention that she says it to people that are walking out the door. Costumers refuse to go in and will travel to a different store or wait until she leaves. They say that she’s condescending and sarcastic when she talks. She’s that way to her own employees and doesn’t train properly. When I was being trained, I would ask questions and she’d scold me for asking.

Our bathrooms have been out of working order for months and when someone came in to winterize our sprinkling system he found out our system was illegal so he contacted the police. Well because of that the Elizabeth finally took the initiative to get it fixed while in the meantime she was ordering me as of where I could and couldn’t go to use the restroom. There’s another grocery store next to the family dollar store and she told me I could not go there but walk about a mile or two to a different store while I’m the manager on duty..

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Frederick Mcneal October 29, 2013 at 1:09 pm

THE Grand opening Family Dollar Store Located at North Nebraska Ave Tampa Fl. I want to complan about assitance manager Mr. James. He stated that the restroom in his store will always be out of oder at all times as long as he is working there. As of 10/29/2013 time 9 am.
Thank you for you time.

F. Mcneal

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stop cry ing January 18, 2014 at 7:30 pm

the restrooms are for the employees.so shut up.why should they let you use them when you dont clean them.or where you trying to steal

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Dixie Martin October 27, 2013 at 9:42 pm

My daughter has frequented the Family Dollar store in Jamestown, ND.. Today she was pulled to the back and told that she no longer can come in there because she told her mom about the mgr. being extremely rude to her and that her mom called her mgr.. She then continued to point her finger in my daughter’s face, now mind you my daughter is 10 yrs old, and call her a liar.. I had to leave work to go to the store to confront this lady in which she continued on calling my daughter a liar and pointing her finger in my face, out of all of this I realized she is being racist because my daughter is a mixed girl and the other girls she was with were white and never had a problem unless they were with my daughter they admitted to the cops.. But in the end we were the ones banned from the store for confronting a vile, mean woman for mistreating a child.. She needs fired or Im filing a civil suit for her misconduct and emotional stress on my 10 yr old.

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sara October 25, 2013 at 1:13 am

i recently wont shop at family dollar anymore at tornillo tx 140 o.t smith rd i went to shop for specials with my coupons i couldnt imagine workers there didnt know english how can they hire people like that n man they didnt know anything about coupons my god cant believe those people i missed my specials cause they couldnt believe i was going to get things free wow not even the supervisor know how coupons they called her up n they explained to her but she didnt even know anything either n they told me she had said to come back next day cause they had to ask their the top supervisor first about the coupon so i couldnt get my specials cause of those dumb cashier my god i cant believe they were that stupid even including the dam supervisor she doesnt know english either man dont know how they can have her there i will never shop there again they dont know what they r doing there

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Theresa October 19, 2013 at 1:32 am

I am very upset about today’s promotion for all detergent. I tried to call and preorder with none of your store managers returning my call. Then when I went to the stores this morning i couldn’t find any of the all detergent i wanted. So later it was announced that you could do the with the pods or other detergents as replacements and the stores here wouldn’t allow this. Actually got accused by one saying I made it up and was trying to be fraudulent. I am apart of many coupon groups and there is alot of outrage over this because of the unfairness that was happening between stores/States. A similar thing happened with the sparkle paper towels. I tried to preorder because by the time I can get to a store it is late in the day so end up missing out on good deals. I am starting to not really like family dollar. I would appreciate some kind of rectification to these issues. I am a paying customer and deserve respect and to not be ignored. And the above is the nice version of the events that happened. I had employees complaining because they saw that I had coupons but wasn’t sure why they cared because they didn’t have the product I needed. Or one actually commented to another employee saying that I must be poor since I was coupon shopping. I have my reasons for couponing and shouldn’t have to be belittled by your employees or judged. I hope that you come up with a good way to make all this right with me.

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Mae Shepherd October 17, 2013 at 3:13 pm

Today after going on your website thought maybe I would get a true response from a business so promenade in most neighborhoods. But after reading all the complaints I’m not so sure.
Nevertheless, I will still make my statement with the hopes that something changes for the better with your stores. My encounter was with store # 2849 store clerk Shavonda Doe, and Mngr Barry Jones. One night my two sons and I had just come from there football practice, and although we never visit this store in this area. I thought let me stop here right quick and pick up a few things before I go home. Once we arrived there was a young woman in the store on an aisle next to us she gave a yell, because she was falling . I ran a round the corner and caught her before she fell, and myself and two boys helped her to get a chair and sit down. She refused to call an ambulance, so we called her family to come pick her up. Nevertheless after sitting with her for almost 10 minutes not One store clerk came to see what was happening . That is until one of the store cleaners came whom was moping the floor while customers trying to shop. Bleach smell filled the store, and because we were sitting in the middle of the aisle they told the store clerk. She came to ask if we could move, did someone fall, because they need to finish the floor. I responded by telling her what happened, which she really wasn’t listening. Because she began following another associate in the midst of me talking. Then after roughly 15-20 minutes the young lady family arrived, and I helped her out the door. I told my sons to stand in line I will be right back in to pay for our things.

While I was away outside helping this customer. The store clerk came up to my son and accused him of coming into her store last week trying to steal a pregnancy test. Mind you my child is on 14 years old and we live over ten miles away from this store. We hardly ever frequent any Family dollar stores in our area or anywhere at that. She was all in his face with her hand stating he was the one. My son politely said Ma’am I don’t know what you’re talking about you must be mistaking me for someone else. He stood in line as I asked, she finally went behind the counter to help the long line of people standing waiting on her to ring them up. I finally came back in the store my son started trying to tell me what she had done. But by the time he could say much she told me the line we were in was closed, but we can stand there she would get our things and ring them up. But another gentleman was behind me she asked if we were together I said no just me and my two boys. That’s when she became very loud pointing her finger and saying your son is a thief. He came in my store trying to steal a pregnancy test. I asked her was she sure, because my son doesn’t even live near here or come to the area by himself at all. She continued on for several minutes saying it was him, and said I can come see the tape.

I then replied ok, please let me see. She said I must come back the next day and the Mgr. will let me see. I came back the very next day with my two sons to speak with the Mgr, and to see the tape. But was told by Barry after explaining how ghetto his clerk was, that I was not going to see anything. I can call corporate, because it’s there policy not to do such a thing., or I can call the police and they can require them to show the tape. So I proceeded to call the police, whom in turn told me they are refusing to show the tape. But then got upset because I wanted to prove that my son was not the person she was saying he was, and asked the police to serve me with a trespassing for coming into there store causing a disturbance.

Needles to say, this was one of the worst things that has ever happened to us. I truly feel that these two should be fired on the spot. How can you treat people in such a manner!!! Really do you think we would have went to that limit if we were guilty. Besides wouldn’t you want to be sure this is the correct person, so you can charge them for stealing out of your store? Nothing about that store is professional at all. THEY HIRED THIS GHETTO GIRL THAT IS STEALING FROM YOUR STORE HERSELF, TO STAND AND REPRESENT YOU, WOW. I will never shop with your store ever again, and I do plan to take this further!!!!! If this is the way you treat Good Customers I would hate to see what you do to the Bad ones, Give Them Cookies!!!!

This place is just Horrible, and so are the people working there!!!!!

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Gardell Patterson October 8, 2013 at 9:23 pm

Went to family dollar store #01366 – 661 Main St. Allendale, S.C. 29810 on Tuesday October 8, 2013 @ approx. 4:15pm after get off work for the day, went to pick up some Barbosal shaving cream, parked my pickup truck walked in got the item that I came for got in the check out line behind to other customers, a female was purchasing some type of money card with totaled $127.05 a male customer was purchasing a ten dollars and some change clear plastic container, while waiting on the female customer the cashier ran out off receipt paper so he left the register and went into the room off to the side of the register when he came back he had no receipt paper because it was under the counter, I’m waiting in line for approx. 10 minutes while I am standing there I am just look at people going and coming in and out of the store and just looking at people in the store no big thing, so what happens next is that these two men pickedup there items which I know one of them had a loaf of bread I really don’t know what there other items where because I wheren’t watching them that close, anyway I made eye contact with one of them when he passed me and he got very very hostile threating me offering me outside so I have a right to talk back and defend my self so as I said earlier I was waiting in line for about ten minutes matter of fact in was in line before the two men even entered the storeso the cashier called the police and told me to leave the store mind you now I had been waiting in line for approx. 10 minutes so when I finally make it up to the front of the line he refused to serve mthe police came and wrote me a ticket for tresspassing I wasn’t trying to steal anything a paying customer (been in the same store the day before) if anybody from the corporate office look at the video of the whole incident that took place approx. 4;15pm on October 8, 2013 you will see what I am talking about, I am not pleased with the way that cashire handled that situation he was dead wrong he was right there when the whole thing went down.

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juan October 16, 2013 at 3:29 pm

I used to work for the these company man and they might help you , most of the store doesn’t have camara not even for the employee safety ..so hope you have a great luck with that … many of the store manager that was in the company for 13 + years they got fired and the district manager with the assistant district manager was asshole today day they working for the company but today day not of the managers have a job because they f***ed the opportunity to go back with the company now the people that was there after us (store manager) are sueying family dollar to over work the employees ..I wish they never hired tony Ventura and Anita they both was horrible Dms they fired everyone for no reason ..I used to love my job but hope u have a great luck but be pain in the a** they will help you ..

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Woody Chown September 26, 2013 at 2:52 pm

Defamation Damages and Law Suit to get started against Erin Locke and Family Dollar Corporate Office that will be going Viral and will spread quicker than lice in a pre-school class. Number 1 is a theft of $3000.00 dollar cover-up in one of her Family Dollar stores.

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socorro elizalde September 23, 2013 at 2:53 pm

September 23 went to store 1860 Carmen Olavarria the manager this is on 13319 brainard ave she actually had the nerve to ban me from the store because she said someone told her i was talking bad about her! So now she says i cant shop there for me to go to other family dollar stores when this one is a block and half from my house! is it even legal to ban someone for according to her i was bad mouthing her? and she a manager! theres got to be something that can be done because if its true then she would have to ban everyone in this neighborhood because the neighbor is trying to get her transferred because no one likes her!

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Cynthia Crespo September 23, 2013 at 12:07 pm

I see all of the complaints wow I’m blown away. I’m in the process of wriring you a letter, until I saw the web site. My name is Cynthia Crespo, I ran 4 family dollars for my district manager and I never complained when he needed my help to clean up stores that was not doing great. I always considered my self as a team player, one of the best in the field. Never had shortages in my money, and always dedicated myself to my stores. I tried to go back about 2 weeks ago and ways told that I was considered a none rehire. I was floored. I dicided to take action. Ex district manager Joann decided to put me in as a non rehire, due to me speaking up for myself. She was rude to me and I let her know she will not talk to me in that tone of voice. Sorry it was in front of customers. My dedication went as far of resigning in June of 2011 but didn’t leave until November 2011, because my manager then didn’t have no assistants for him to get a day off. I’m sending 2 letters to you in case you don’t get this email. I was honest, friendly and outgoing. Please clear my name, I have never had a job were I could never be rehired. Thank you Cynthia Crespo

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juan October 16, 2013 at 3:35 pm

thats what happened to me I worked many years with them and the dm Anita bring her personal problems to my store wish I don’t care if her bf was cheating on her I used to worked cleaning up stores and as a store manager and they f***ed me over so much she put me as not rehired n she say I was disrepectful tour her with was a lie ..but they don’t appreciated u hard work you do for them .. we was just a number. For them ..and that’s what we are gonna be just a number …for this company or the next company ..

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Paul Dowling August 30, 2013 at 6:33 am

I’m very upset by the fact my wife was lied to concerning coupon policy by the manager no less. She was told that she couldn’t use a Family Dollar coupon in conjunction with a manufacturers coupon. Lie! She was told she couldn’t use Internet coupons unless they were printed in color rather than black and white. Again, lie. It not only angers me that she was lied to but also that the manager told her she would have to put the products back on the shelves that she wouldn’t buy because of the coupon issue. What the hell is going on in store #3648? How do I know the store number? I was an assistant manager at this particular store some years ago. Now with 23 years management experience both as a store manager and as a regional manager, it’s even more upsetting that my call to your DM went unreturned. I called him at 9:30am aprox and left a voicemail outlining the reason for my call. A customer complaint should be FIRST priority. Email me and I’ll find you my phone number. We need to talk about another issue that I won’t go into here.

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stefanie Propst August 23, 2013 at 9:08 am

I walked into a East Side Family Dollar the other night in Fairmont WV and the Women employee behind the counter had both her ARMS covered in Tattoo’s which was tacky enough but when I took a closer look she had a naked women tattoo’ed on her arm-This was actually very offensive to me and left a message as a “Low class store” I would strongly suggest employees cover their arms when they have such offensive tatoo’s! Its unfortunite that young people dont understand the “image” they are bringing forth! In this case it became a “reflection of the store”–Personally I would not hire anyone covered in tattoo’s, it shows a lack of respect for your self which in turn tells me you certainly couldnt respect me, the store or our property.

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Paul Dowling August 30, 2013 at 7:19 am

Stefanie, a lack of respect for yourself. Look idiot, I have 23 years management experience and I’m heavily tattooed. I’m also very active in the community and my church. How DARE you! You uptight, self righteous, jacka**. I’m proud of my ink. It’s an expression of who I am. Now if you’d been looking at a nude figure in a painting you wouldn’t bat an eye. Why should her art be treated any differently? Oh that’s right, you probably bash gays, the handicapped, obese, and infirm too. Anything you don’t like or don’t understand is “trashy” in your opinion. You know how mmucb your opinion matters? About as much as a fart in a tornado. Learn some tollerence dumba**.

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Tammy Jolley July 12, 2013 at 1:34 pm

Store # 9203 in Greer, SC…..never but a gift card in there, bought one, never activated having a time getting them to give me my $25.00 back. Manager John, (the one who sold be the card) very rude man. Did not get a gift receipt for it either. Lesson learned….STOP SHOPPING AT FAMILY DOLLAR where they obviously have a thief that works in their store.

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kyle June 28, 2013 at 12:01 am

June 18, 2013

TO WHOM IT MAY CONCERN:
My name is Kyle Leighton. Up until today, I was an Assistant Manager at the Family Dollar located at 180 Waterman Drive in South Portland, Maine. I am writing this letter to tell you my concerns and my reasons for leaving so abruptly.
I had been working as an employee for Family Dollar for about 3 years. I started off as a regular employee and was promoted to Assistant Manager when the position became available only a few months after I started. Up until today, I had been an Assistant Manager for about 2 and a half years. I have always been reliable, hardworking, courteous to customers and have never had any customer complaints. Yesterday during my shift I came across an email that was written by my boss, the store manager, Melody Strout, to the District Manager, Al. It stated that she wished to hire an employee from the Bridgton store as an Assistant Manager and demote me for not doing my job properly. I was completely unaware that she was not satisfied with my work and was unimpressed that she did not take the time or effort to make me aware and instead was deciding to demote me without my knowledge. After doing my job for 2 and a half years without any complaints from customers or my boss, I would’ve thought I was doing it right. I had to train myself to do everything because I was never trained properly by my superior from the beginning. In my work experience, it would be a better practice to let someone know when or if they are not doing their job properly and help them rather than automatically demoting them, especially after they have been on the job for over 2 years.
Also, recently there was a new employee hired who decided to falsely accuse me of sexual harassment. I haven’t heard anything regarding the accusations other than the original complaint and was never contacted by any managers regarding the matter. This caused my hours to decrease from almost 40 hours per week to around 25 hours per week. The District Manager, Eric, talked to the employee, Jami, and saved her phone number to follow up on what was going on in the store, and never even contacted me to speak with me about the matter. This created a lot of stress for me and caused my paycheck to decrease due to my lack of hours. This same employee was seen with drugs at work by 2 other employees and when I stated my concerns to Mel, they were ignored.
Between the false accusations by the new employee, the decrease in hours and finding that email, it has become too stressful and created a hostile work environment for me. I enjoyed working with the public and there were many regular customers who said that I was the only employee who showed exemplary customer service at that store, many of whom said they would no longer shop there if I leave. I cannot work for a manager who creates a hostile work environment and though she tells others that I am not doing my job properly, can’t even take the time or effort to help me and would rather just demote me after working there for 2 and a half years. To me, that is not how a superior should act. I worked very hard in the time that I was there. Many days I would work open to close, sometimes with no break, due to poor scheduling or call outs that were not covered. I consider Mel to be a poor manager and can no longer work for her. I would appreciate being paid for the vacation hours that I have accrued and will not have the chance to use.
Thank you for your time and attention to this matter.
Sincerely,

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gerry goldman June 15, 2013 at 3:51 pm

Have sale paper dated June the 8.. includes an offer. of: buy three get $5 off next purchase. States good offer till o6/27/2013..bought the three requiered items..did not get coupon on recpt as said..Only one Cashier in Beech Island SC store on busy Sat..held up full line customers..embarassed me..called manager Christin on het Cell..essentially said “too bad..that must be misprint.Cant help you..” I do Not believe misprint..should have honored it..it is printed ckearly..no retraction posted anywhere..VERY UNHAPPY..NEEDED THE OFFER…ANGRY..NO ONE EVEN TRIED TO RECTIFY THE PROBLEM ! CASHIER WOULD NOT GIVE ME ANY MANAGER # OR CORP..#..no satisfaction !

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Wanda January 9, 2013 at 10:25 pm

Horrible place to work

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WALI MUHAMMAD December 5, 2012 at 8:42 pm

Subject: FAMILY DOLLAR FRAUD OF K.C.,MO. SENIOR CITIZEN.
Date: Wed, 5 Dec 2012 19:52:06 -0500

62 YEAR OLD SR. ON SOC.SEC. WENT INTO KCMO F.D. STORE AFTER LEAVING DENTIST ASK CLERK JASON FOR A 60 MINS TRAX PHONE CARD, NEVER DID HE TELL ME WHERE IT WAS. THIS YOUNG MAN WENT TO PICK IT OUT, SCANED IT, & TOOK MY MONEY. IT WAS THE WRONG CARD NOT WHAT I ASKED. TALK TO MGR. WHO TALK TO ME LIKE LITTLE CHILD & WOULD NOT EXCHANGE
AFTER MISTAKE BY HER EMPLOYEE. I CALLED POLICE THAT TOOL ME TO ADDRESS DIST. MANAGER. STORE MGR WAS ASKED FOR #, HOWEVER TRYING TO COVER HER AND THE EMPLOYEES MISTAKE TOLD HER SIDE AND PASSED THE PHONE TO ME. I FELL DISRESPECTED AND USED BY THIS FRAUDULENT MISUSE OF STORE MANAGEMENT POWER TO BE MADE LITTLE BY AN INSENSITIVE STORE MGR.(HALF MY AGE) IN A STORE FULL OF RUSH HOUR CUSTOMERS. THEN TO REFUSE TO EVEN ATTEMPT TO RECTIFY HER YOUNG WORKERS MISTAKE BY CORRECTION IS CONSIDERED AN ACT OF TYRANY BY YOUR FAMILY DOLLAR ORGANIZATION.
cc: AARP

KSHB TV CALL FOR ACTION

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