ZipCar was founded in June of 2000 by Robin Chase and Antje Danielson. The company operates a car sharing company. Danielson and Chase designed their company to be similar to car sharing programs already established in European countries. Cars are parked in strategic locations and clients pay a monthly fee in addition to being billed by the hour or the day. Smart phone apps unlock and activate the cars, as well as provide billing services. Fuel, parking, and insurance are all included in the price.
The company was purchased in March of 2014 for $500 million in cash by Avis Budget Group. The company now operates as a subsidiary. As of early 2016, the company stated that they had 1 million members in 500 cities and operates in 9 countries. The company uses more than 50 different makes and models of cars and light trucks.
ZipCar has been sued twice for charging “hidden”fees, including a surcharge for a parking ticket, even if the ticket was overturned, and for talking to a customer service representative regarding a disabled vehicle, even though there is no other way to report one.
S. Barker says
I almost Died using the zip car. The car battery died, I was caught up in a blizzard practically in the middle of nowhere, my children and I where stuck in the car for 5 hours waiting for help to come. The maintenance was over due and when i got the car there was no gas, there where ashes as if someone had been smoking in the car, and the tires pressure was very low to the point that it seemed like we had a flat tire while driving in a blizzard. While driving i almost crashed due to the fact that i slid on ice, my children and i where in danger because of your car. I would like to have a refund, now.
Caroline Martin says
I rented a Zipcar for 24 hrs. Cost was 143.00 went to pick car up and it wasn’t there. They have me another car and had to travel from Bronx to Manhattan to get it. They said it would be the same price. And they decided to charge me another 256.00 on top of the 143.00. the very next day I rented another Zipcar for 24 hours for the cost of 141.00 went to pick up the car it wasn’t there has to walk to another location for another car but it has mechanical issues and want safe to drive so had to walk to another location for a third car and then they charged me 248.00 dollars on top of the 141.00! Let alone reach car I received was absolutely filthy, had to pay out of pocket to clean car. And they all smelled overwhelming of cigarette and weed smoke! Cars are smashed up, filthy, smelly, stained, and not mechanically maintained! For the cost you can rent a car at Hertz for 3 days for the price of one day with ZIPCAR! It was a hassle to get reimbursed the money they took from me. The hidden fees are ridiculous. They’re mistake on over charging my account. Took almost 800 from me in 2 days still only got half of it back! No compensation for their mistake. Except a 30.00 credit. When my overdraft fees are 36.00 for each overdraft they caused by taking the extra money! Not every has station takes the gas card. Paid out of pocket and wouldn’t reimburse because the receipt only had the date not the time! I’m so frustrated that they do this to people. We are good costumers, we return car extra clean, smells good, washed. Air in tires etc. And nothing in return.
Gwen Cooper says
I’m getting ready to start action against zipcar, I may respond to you for information so you and others can join in. I’ll let you know
Erin Edmond says
Zipcar is extremely unprofessional and unpredictable. I had issues dropping off cars (stuck due to weather, behind police, stuck in traffic, ect). Over the phone, I was told because I reported the reasons I was slightly late, I wouldn’t be punished. A “manager” named Denise closed my account not knowing that there’s recorded calls of reps saying I would not be in trouble. Denise closed my account after I was promised it wouldn’t be closed.
Gwen Cooper says
I am getting ready to start action against zipcar and may reach out to you for information and to join in. I’ll let you know.
Hobart Bartshire says
Why is it so hard to find information on establishing a new Zipcar location /franchise in my town? I helped with the local General Plan revision a few years ago, and one of the measures advocated was a Zipcar-like service to reduce the need privately owned motor vehicles. Just sold my old pickup and have no desire to resume private automobile ownership, and I am extremely motivated to start a Zipcar-type service here. Left a message two weeks ago regarding this, at a site not addressing this matter in your domain, with an assurance my query would be answered in 7-10 business days. Why are you not more user-friendly about such a business-encouraging question??? Guess I must look for an alternative to you, is that it?
Harry Ghaffari says
I have been with Zipcar for 5 years now. In the past year or 18 months their services have been nothing but short of disaster. I do not recoomend anyone to join Zipcar. Their services suck to say the least!
Shaton Alexander says
Recently I used a Zip Car through a Corporate Account.
I left a City issued laptop in the vehicle and although I understand the company is not responsible I believe Customer Service for any business should be paramount.
After speaking with two customer service agents I was told the users who had the vehicle would be contacted however this was not done. Upon speaking with a Supervisor I was advised none of the members would be contacted since it is not the companies responsibility.
I would like assistance into this matter as soon as possible as this laptop has sensitive information before getting the police involved which would than involve your company.
Again this is a very important matter and appreciate all assistance into this matter
Leocadia Sheffield says
I Was A Loyal Customer With Zip, Getting A Day Or Two Rentals, Even Though I Owned My Own Vehicle. Spending $1000s Of Dollars To Avoid Using Up My Own Gas. Also Just For A Convenient Means To Get Places Without Using Lift, Or Uber, Instead I Was Slapped With Fees & Charges. When I Complained To Better Business Bureau, They Started Falsely Accusing Me Of Late Return Charges, Dirty And Smoke Charges (Which I DO NOT SMOKE). BLOOD WORK AND HAIR FOLLICLE TEST COULD PROVE. Due To The Multiple Phone Calls, From Me, And My Finally BBB Complaint I Filed. Zipcar
Black Balled My Rep. Contacted BBB Saying They Closed My Account Due To Late Returns, And Smoke Cleaning Fees, No Other Reasons. I It Offensive They Ruined My Good Standing, And Tarnished My Character With Accusations Of Using Any Kind Of Instabilitating Substances. Stereotypical Labelling Due To My Race Or Culture Is Very Offensive. I’ve Already Put A Lengthy Complaint About The Zipcar Companies Practices To BBB. IF The CEO Would Like To Resolve This matter contact me.
Leocadia Sheffield says
Broke Taillight, Dented Vehicle’s, Maintenance And Air Pressure Problems, And Then Vehicles Not Starting From Sitting For A Couple Hrs. Very Unsafe CirXXXXstances They Put Me and my daughter.
Art Duran says
Saw zipcar car wrap ad on craigslist in El Paso,Texas looking for people to have their car used for advertising and get paid $575.00 a week just to do their normal driving.Is this a scam or are you really hiring for this position. Please let me know ASAP.—- Thank you, Art Duran, 915-781-XXXXX
Susan W Atlas says
I am trying to update my account… Your phone rep. can’t do it. I need the car in two days. when will you get in touch with me. I have moved.. new license and credit card.
Aerial Brown says
I’m a ex former member of zipcar… ZipCar sucks f-ing A**, why I sy this is due to from the internal of CSR to People supposed to be in charge ( Supervisors) Twanda Main Cooperate Office ( America ) there nothing but reps they steal money they wouldn’t let me update my account pymt method and closed my account due to 7$ b4 I could even use the service . Any Body that’s comes across zipcar don’t do it they’re frauds they don’t know to run their business and they cheat ppl out of their money they really need to work on customer service satisfaction…. s**t they get a F as far as I’m concerned I would not recommend this service to no one . Good Day
Dave Duran says
Called 617-995-4231. Dialed “0” and was disconnected each of four times I called after three rings. Frustrating.
Next tried what looked like an email address for Zip Car only to be taken to the website.
I tried calling your CS # only to be told my question that I posed as a general question was not general but wanting to get information about my daughters account because I entered her membership number and did say I was calling about something that involved her this weekend with Zip Car. When I said then lets rewind and let me pose as a general question, I just want to know what your policy is if Zip Car cancels the reservation, not the driver because the previous driver still has the car and it is not available for the person who shows up at the reservation pick-up time. Can someone help me with an answer to this question?
Susie Ramirez says
August 28, 2017
Zipcar put my daughter in an unsafe situation beginning at 11:30 p.m., Aug. 27, 2017 until 4 a.m., Aug. 28th. The car would not start and your employees, Heather, Patrick, Michele, and Kayla did not have the resources, the authority, nor the willingness to rectify the situation. I will be forwarding a detailed letter to your CEO, CFO, and COO in Boston. I also will be cc’ing the Dean at the University of San Francisco to encourage the University to discontinue their partnership with Zipcar. Zipcar is a shameful and lacks customer service which put my daughter in harms way.
David Pender says
I was charged 62.00 for failing to update my credit card for billing.I asked for a replacement zip card,now they want 25.00 to replace it.
Dear Zip Car Customer Service,
While I love your company and cars I am nevertheless really frustrated that so far, you have not managed to place any cars in the progressive neighborhood of Silver Lake in Los Angeles – in fact, an entire parking garage is needed here filled with zip cars! Neighbors and clients all talk about it and we just don’t get it that you are skipping business in this part of town. Silver Lake residents are forward thinking, some ditching their cars to take busses or bikes, and to have a bunch of zip cars available would be just fantastic. There are places like the Silver Lake library, many apartment buildings, Wholefoods or others who would happily host. How can we help to get you, and us, going??
Rohan maxwell says
Can I pick up my zip card as opposed to having it mailed?
Fredrick Romano Jr says
Your customer service is 100% awful. (If you can actually reach someone). Service reps from another country, didn’t understand my question and refused to transfer me to someone else. Local (Chicago) Zipcar office NEVER answers the phone! What happened to this company?!
I am a current member since 2009!