Boscov’s department store was founded by Solomon Boscov in Reading, Pennsylvania, in 1911. A Jewish immigrant, Boscov began selling items door to door. Soon, he was able to open his own store in downtown Reading. The original name of the company was Economy Shoe Store and Dry Goods Annex. By 1968, the company had 4 stores and had annual revenue of $50 million.
Today, Boscov’s remains one of the last, family owned department stores with sales of more than $1 billion. The company has 44 stores in 7 states, with the largest store in New York. Despite filing for bankruptcy in 2008, the company reemerged in 2009 and began to re-open locations that had been closed due to the bankruptcy.
The company continues to expand, with plans to open a location in Sangertown Square, in Hartford, New York, in the former Sears building, in late 2016. A store opened in 2015 in a former J.C. Penny location in Connecticut, marked the company’s first New England location.
Boscov'sBoscov’s department store was founded by Solomon Boscov in Reading, Pennsylvania, in 1911. A Jewish immigrant, Boscov began selling items door to door. Soon, he was able to open his own store in downtown Reading. The original name of the company was Economy Shoe Store and Dry Goods Annex. By 1968, the company had 4 stores and had annual revenue of $50 million.
Today, Boscov’s remains one of the last, family owned department stores with sales of more than $1 billion. The company has 44 stores in 7 states, with the largest store in New York. Despite filing for bankruptcy in 2008, the company reemerged in 2009 and began to re-open locations that had been closed due to the bankruptcy.
The company continues to expand, with plans to open a location in Sangertown Square, in Hartford, New York, in the former Sears building, in late 2016. A store opened in 2015 in a former J.C. Penny location in Connecticut, marked the company’s first New England location.
I am not dissatisfied with Boscov’s Dover location as I am with Comity Bank. Recently my Boscov’s card was stolen along with American Express, Kohl’s, Macy and all my ID, including my Military ID. I immediately notified all the necessary people and was assured my cards would be canceled and new ones sent. All arrived with in the week, except Boscov’s.
1st call: told it was sent and would arrive in 7-10 days, no card came
2nd call: Told there was an “investigation” and “someone would be calling”. Not allowed to tell me why there was an investigation. Never received a call.
3rd call: This time it was the “Credit Bureau won’t allow them to REISSUE a card.
Called Experian who vehemently denied being able to tell anyone merchant not to allow credit. My score is in the 800s. I will not be using Boscov’s credit card again.
4th call: Comity “ have no idea why card not sent but will process it and I will get it in about 10 days. They gave me the corporate number, which when called connects to the gate keepers of Comity Bank and more run around.
Obviously, the Corporate Bosses can’t be bothered speaking to actual customers.
My daughters and I were shopping in the Camp Hill, PA store this weekend and were appalled at the behavior and lack of customer courtesy. This happened in two completely different departments and has happened numerous times in my previous visits but this last visit took the prize. First we returned items to the Service Desk and were “greeted” by two ladies that were quite rude telling us they were overworked and “other departments can do their own returns”. Then by the ladies’ fitting rooms, we overheard a cashier being very nasty about having to return items to the racks. Look, we’re all a little stressed out about being short staffed, I get it but, at the end of the day, you are being paid to work in the customer service field. Your customer should not have to wait until you’re done with you’re gossiping NOR have to hear you making nasty comments about your job. Hoping these issues can be addressed as I witness good service there but the majority of your employees are very loud and obnoxious around their customers.
Don’t go to boscovs especially without a mask on I was Christmas shopping on 12-23-2021 and refuse to wear a mask over this stupid “mandate” anymore I complied the first time now it’s just stupid and getting out of hand, anyways back to no mask on at the new Hartford store. The “loss prevention “ assistant asked me to wear a mask I said no thanks he said it’s New York law I told him it’s no law and I’m not wearing one so he said I had to leave the store, fine I will do he then proceeds to follow me and my girlfriend through the store as we were making our way to a day to exit after we had paid for our which we decided not to purchase after being stalked by an over excited gym rat with a power trip! I stopped walking tossed my two items to him and said here put them back I don’t want them, he then followed us still calling me a fat f**k and a piece of sh*t and to get out. Then got right in my face as if he was gonna kiss me and says go ahead tuff guy hit me I’ll mop the floor with you. That’s direct threat to me but anyways I decided to leave he then followed us to the parking lot again name calling and harassing us. Then he called the cops so I waited to tell them my side and the police then told him “ we can not make him wear a mask” so the gym rat wanted me charged for tossing my stuff at him which didn’t happen. I contacted the store manager which was very upset about the way it was handled and he was very nice and said he would get in touch with corporate and tell them about it he did then corporate called and basically blew it off doing nothing about it and telling me that he couldn’t tell me how they were goin to handle it. So unless you want to support a sh*t show like this I suggest shopping elsewhere I will never spend another dime in any boscovs
This letter is for Mr. Jim Boscov.
Mr. Boscov I am highly disappointed in your Credit Company.
I’ve been a Boscov’s customer for many years. Recently I have a problem when I pay off my Boscov’s Credit Card, I get another bill the next month for interest [residual] as Clarence stated from Customer Service.
This practice is insane. When I pay off my bill, I don’t want another bill for a $1.17 the next month. When I pay off a bill, that should be final.
First of all, it is costing Boscov’s more money to have someone generate a bill and add postage to send out again. Really?
Either all the interest should be added to the bill, the month it is sent to the customer, or Boscov’s needs to get another credit company,
When I called Clarence [Customer Service] the other day, I told him I am not happy with this practice and that Boscov’s may be losing a customer. I told him that Kohl’s has a better policy that allows me to pay a portion of my bill to avoid interest charges each month until my account gets paid off.
I also told Clarence that’s why I dropped my Macy’s account as they were playing with this residual interest charge bs.. Don’t regret it at all.
I told Clarence that I wanted it removed from my bill, which he stated he would do this one time. I also told Clarence that I can’t imagine that I am the only one complaining. I would appreciate it if you would re-consider your Credit company.
WHAT IN THE WORLD HAS HAPPENED TO BOSCOV’S?
Comments above show that Boscov’s does not care about their employees any more but they have also lost interest in their customers.
3 times this I have been on hold with customer service for over an hour. Finally hung up. Need help with an order but no one cares.
Boscov’s is about to go they way of Carson Pierie Scoot, Boston Stores, Marshall Field and Neiman Marcus
SO SAD
NO ONE CARES
NO ONE TO TALK TO
Jim Boscov’s father must be so sad
Hi Mr.Boscov
I work at store 70 Clifton park ny…. I’m happy that you have a chance to open up the store… I wanted to find out if I’m furlong or did I get let go… no one call me to come back to work and I did not get a letter… please email me to tell me …
Great place to shop in Granite Run Boscovs Best and sweetest employees in misses dept. Love the sisters that work there. They are the best. Funny and caring and always there for me. The best retail workers anywhere. Thanks Boscovs for having these ladies there. They are Boscovs to me and my friends. The ladies I am referring to are Sue and Darlene the sisters and their sidekick Tammy.
I really dont understand how the owner of Boscovs can continue to support animal abuse with the sale of down blankets and jackets. I am asking Mr. Boscov to please take a few minutes of his time and look up the torture animals endure when making these products. Any normal human would cry. Would it really hurt your billion dollar business to save innocent animals from horrible heartless gutless cowardly abuse.
Please reconsider on behalf of the animals.
Thanks
I purchased a daybed last week. It was a floor model but I inspected it and it was acceptable. The salesman promised me that it would be delivered to my upstairs bedroom in the present state, in other words, no assembly required. That’s important to me as I am an older widow and would have to have someone set up this daybed. I was so happy to have been promised a scenario which suited my situation. I also purchased two mattresses. This morning everything was delivered. I don’t know were this daybed was since I bought it but it was scratched and nuts and bolts were missing so that the coils hung. It was not even bubble wrapped! The delivery men were sympathetic, saying that they were independent contractors but took pictures when they picked my article up because of the poor shape it was in and the fact that it was not wrapped. ALSO, they told me that they do not take that type of furniture upstairs and I would have to have it disassembled and reassembled by someone else. So, on top of it’s poor condition, I was given incorrect information as to what would happen once I received my order. They put the order in my garage because I was upset and didn’t know what I would do next. When I signed for the merchandise, I wrote a statement on that sheet. I feel the issue needs to be addressed so that no one goes through what I did today. Thank you for your attention to this matter.
Hello!
My sister has worked for Boscov’s since 2002 and is the Retail Sales Manager for One if their largest departments. She works tirelessly, forced to work over 60 hours a week, has been awarded employee of the month over several times, handles all her employees with dignity and respect, and takes on responsibilities of her direct supervisor because he delegates them to her. Today at her review, after being told what a great asset she received a whooping 20cent pay raise. She makes 11$ an hour and works 2 jobs just to make ends meet. She is loved by her customers and respected by her coworkers but that is where the respect stops.
Thank you Boscov’s for reaffirming my belief that this is a company that does not care for or respect its employees!!
My mother and I went to the Voorhees Town Center Boscovs store number 53 and had an awesome sales lady named Michele Terreri. We couldn’t find the down coats we wanted in our size and this lady went above and beyond to find these coats for us in another store. She is definitely an asset to your sales team and should be reconized for her excellent customer service!
Today my husband and I went to your Woodbridge NJ Men’s Department and were given the most amazing customer service! Woodbridge HR really did a great job when hiring Darlene. My husband was in search of a suit for an upcoming wedding we are attending out of state and Darlene helped us all the way. When he wasn’t sure about a fit she steered him in the right direction, when we needed a size she helped find it all with a smile on her face and she truly seemed like she wanted to help. She is truly amazing at what she does. I really hope this email finds her managers and they reward her for her amazing customer service skills! Thank you Darlene, we so appreciate you!
Paul and Jaclyn
WOW after reading the reviews posted I had to look to make sure it was Boscovs. I ordered 2 items in December. 3rd one not in stock. All 3 would have made for free shipment so associate did indeed ship them for free. Ordered fi8nal item last week. I CAN’T TALK ENOUGH ABOUT HOW PLEASED I AM WITH THE SERVICE iI RECEIVED FROM THEIR ORDER DEPARTMENT AND CUSTOMER SERVICE DEPARTMENT ! All three items [clothing] CAME WRAPPED IN TISSUE PAPER AND SEALED WITH A LARGE BOSCOV’S GUM LOGO! To be honest I was a bit of a pain in the a** with follow up questions etc.NOT ONE SINGLE ASSOCIATE DISMISSED MY CONCERNS. I’m actually a little embarrassed because of the small amount of the sale.
I work at store 70 for about 2 years…. but between 2 and three months I was in the hospital for c-diff that I got from some customers …plus our bathroom was nasty…. but I still gave 120 percent …while my organ was failing….. but when I return to work.. our store manager John got fired and our assistant manger found a better job…who can blame him….you guys hired a new manger from bon ton….Susan lynn and a assistant manger that came from jcpenny mark…. Susan shove credit down our throat every morning meeting.. and she trying to turn boscov into a bon ton.. at the morning meeting two days ago she told us to forget about internet order….stock need to get out…. now mark on the other hand like Susan trying to turn boscov into a jcpenny…. but unlike Susan he talk down to me conceptly…and making me feel like I’m a complete idot…plus he come out his office and concerly Stare at me or try to pull me away from a customer im helping… plus he adjust his package almost everytime I see him… I feel uncomfortable everytime… yes I love boscov but I starting to sick and tired of coming to work and being harrassed and bullied everytime I come to work… I’m not a idot I been in retail since since I was 18 …I’m 32….I always give my all to the store….
I have been a cardholder of Boscovs for many years. Myself and my family shop at Boscovs often. I purchased mattresses in 2015 upon moving into my new home. We are all aware of the massive costs of moving and relocating. At the time I did not have the money to purchase mattresses for my children, so I took advantage of the three year no interest option. I made my payment every month and on time. My original purchase was $2366.60. I also did what i felt was best for the environment and opted for paperless statements. Because I choose the paperless option I was not reading the statement and was not aware of Nov 1 payoff warning.
Upon checking my email today, I see my balance is over $1300.00. I was shocked and immediately thought someone had stolen my card, as my last statement balance was a mere $285.60. Upon logging on I saw the massive amount of interest charges , and the fact that it was the promo was up on Nov. 1. I quickly made a call hoping to remedy it and pay the $286.60 that I owed. I was hoping that as a loyal customer in good financial standing they would waive the fees as it is only the 12th. They were completely unwilling to work with me in ANY way.
I am, by no means, a wealthy individual, hence the reason why I opted for the no interest for three years. I had to borrow money to pay this bill. It saddens me that those working class individuals who desire to stay in good financial standing are not worked with when it comes to your company. The holiday season is rapidly approaching and myself, nor my friends, nor anyone else that I can reach via social media will be shopping with Boscovs.
I understand there are rules and deadlines in place for a reason, but to not work with a customer who made their payments and made a simple mistake be given compassion is ludicrous. I am fully aware that your customer care supervisor could have waived those fees and allowed me to pay my balance in full, but chose to not work with a paying customer.
I am very disappointed in your company and will not longer be making purchases with Boscovs or any of its affiliates. You have absolutely taken advantage of the situation at a dropping rate of 27.74% for being 11 days past the date. You should be ashamed of your horrid business practices.
This is the bank who handles the credit card not Boscov’s
Your boscovs stores are ridiculous especially butler, pa and Monaca, Pa. People ignore you when you go to a register so they can gossip, you have department managers smelling like marijuana or alcohol. Rude very rude human resource management. Arrogant loss prevention workers. And so much more. I hope these two locations get shut down. Bring Macy’s back atleast you were respected.
I have been working at Boscov’s (St. 42) on and off for a year. I have to say that since I’ve been there, this has literally been the worst job I have ever worked at. The management staff are completely rude, unwilling to help, and only care about themselves. They publicly yell and critique staff in front of customers, which is not only a bad image, but also gives customers the impression that they can act the same way to salesmen. Everday it is hard for me to prepare for going into work because of the verbal abuse the management staff will constantly give. I honestly wish to leave, but currently can’t due to financial situations. The people in my department either call out or leave early and constantly leave me to work by myself. I get no help from anyone. The department manager sits upstairs all day and only comes down an hour before she leaves. I have requested to at least be placed in another department, but HR denied me. Also, as I take the bus to and from work. I asked to not close as often due to waiting for the bus for a long time in the dark by myself and they still give me mainly nights to work; even more than before I told them I can’t work too many nights. This place is full of bullies and I feel stuck.
I’m an employee and have been there on and off for 5 years. I began as seasonal and it was because of the customers comments that got me hired as permanent part time. Well when they hired me they knew I walked with a cane and two weeks ago I was told I needed a letter from my doctor to say I need my cane and as of that day I can no longer work on the floor with my other coworkers because I needed a bench to ring on the register. Now please know I may not be able to walk a lot or stand long but when I’m told to do something it get done without incident. As a matter of fact I was the one who asked if I could be a part of the team and work on the floor and it was no problem. I feel this was a discrimination against me being handicapped. I ring very fast, politely and very accurate. Again I was hired because customers recommended me year after year.
I’m no longer happy with my store. I now go to work upset and my heart is no longer in it. If hiring me with a cane 5 years ago wasn’t a problem why is it now a problem? A very sad, unhappy employee.
I have wrote multiple letters about store 74 boscovs in Toms River NJ And no one wants to respond. This place treats there employees so unfair. You have to be related to someone in order to get anywhere. A kid was fired at this store for fighting on the job and was Rehired because he dated Human Resources daughter. Everyone just gossips about one another. Nothing is confidential. The store manager Toni is very rude to employees, has even told the store to try to open deceased people a credit card so she would get the goal for the store. The only decent executive in that store is Wayne. The soft line coordinater likes to stir the pot and gossip and try and get employees against one another. One manager gives pills to people on the job. Others drink on the job. The store is so dirty, nothing has been cleaned since it was sterns. And if you leave don’t expect to get your pay. Definitely one of the worst companies ever! And no higher ups want anything To do with it
I made a return in October 2017 and was being billed for it on deferred payment plan. After further investigation I discovered Boscov’s overcharged me for an item I didn’t even own and now they’re making me wait for a cashier’s check for an additional 90 days! On a personal note I wouldn’t make any large purchases especially furniture from Boscov’s. My issue should have been resolved 6 MONTHS AGO!
My mother and I enjoyed supporting one of the last independently-owned local department stores in America, after an absence of ten years due to the rude and poorly trained store security detail in Scranton. We’d hoped things would have changed, since everyone really wanted to see Boscov’s stay in business.
However, on Dec. 28, 2017, an incident of sexual harassment occurred with a store security guard, and was poorly responded to by management, compounding it. I wish Al were still around to fix this troubled store’s staff issues.
After buying more than $70 in merchandise for my grandmother, at 8:57 pm, we had just enough time to hurry to gift wrap. At 9:00, a loud male voice yelled at us from across the store. He soon accosted us, intimidated the woman in gift wrap almost into not assisting us (we only wanted the sheet and box; we’d wrap it ourselves), continuously yelling at us that we needed to leave the store. He proceeded to follow us TOO CLOSELY as we rushed to the elevator just to GET AWAY FROM HIM. We repeatedly asked him to leave us alone to leave the store in peace. Other customers were visibly still at registers, looking at us, enjoying NOT being harassed by this toad; a floor manager watched us silently — EVEN AS MY MOTHER ASKED THE FLOOR MANAGER TO TELL HIM TO GET AWAY FROM US. Finally we stopped and demanded he STEP AWAY FROM US, as he was INAPPROPRIATELY CLOSE and making us extremely uncomfortable, as we were now walking extremely fast. He REFUSED, saying he needed to open the door for us as everything was locked up for the night. He followed us closely and entered the elevator with us, even after his coworker informed him by walkie-talkie that the downstairs sliding doors were still unlocked. This guy was nuts and his behavior UNACCEPTABLE.
We told the manager, Steve Vitiszynski, about the harassment the next workday. His response? “Do you like fudge?” and a WINK. He seemed to think it was a joke. Apparently we were not angry enough. At that point, my mother and I got up, convinced that he did not comprehend the seriousness of the incident. We remain deeply disturbed at how Boscov’s handles SEXUAL HARASSMENT.
We returned all $70+ to the store immediately afterward. If you are wondering why the store is losing money, perhaps you could begin with better hiring of employees, who don’t harass and humiliate good customers, because collectively, this family spends thousands per year.
Worked here for Xmas help and this place is the second worst place I have ever worked my entire life. First, they want you to force credit card applications down people’s throats second, I was threatened by another coworker and nobody did anything about it other than scheduling the person and myself seperatley. I told the assistant manager the training manager head of HR and eventually even the store manager and his reply was everybody has different personalities and they don’t always get along. Third, I had a job set up for after Xmas in case they didn’t keep me unfortunately it was only two days a week and total 16 hours. On my last day of work I had a conversation with the store manager about weather they were going to keep me or not and he told me that my availability was the only thing keeping them from keeping me ( the new job was weekends only). So I said to him if I open up my availability would that keep me here and if so will you be able to give me more than 16 hours? He says to me absolutely we place people in departments that will give them the amount of hours that they are seeking. With that said I decided to tell the job I had set up for after I was offered a position with more hours than they were offering but thanked them for the opportunity. The assistant manager told me she’d call me Sunday which was Xmas eve…. As that approached and past it had me wondering what was going on. So the day after Christmas I called the assistant manager and she said oh I forgot but that thing that I thought was going to work out didn’t but your on the top of the list if anyone should start calling off or quits. SMH like really you had me quit my job to give you open availability and then you had the nerve to not even call me.
I am sad and disappointed in your hr dept ,my husband worked at Boscovs Johnstown for 20 years ,he was a hard worker in receiving just as anyone that knew him.To make this short Bill was got sick in aug 0f this year ,he has small cell lung CANCER which cannot be operated on .bill will be on CHEMO for the rest of his life.MY GIRLS gave h r a flyer to see if they could donate a basket for a basket party to help with medical bills and they said NO.Tgirls were very upset at Boscovs to not do anythingfor a retired employee that gave his all to his job.THANK YOU FOR READING THIS sorry for takeing your time
I write this on behalf of my mom who has recently passed. Mom was an employee of Boscov’s for many years and loved her job. When she took ill the first time, she was forced to part time work by HR, going as far as to have her sign something she did not quite understand, sealing her fate to a part time employee. The nights and weekends made it hard to spend time with her family who didn’t know how little time she had left. The HR representative at the Voorhees, NJ office was the least compassionate person I have encountered holding any type of customer service position, least to say human resources. Disrespectful, uncaring and unkind, being a few words to summarize her character traits. I would recommend reducing her role of interaction with employees and their families or at the least, recommend thorough empathy training.
Corporate should really check out the HR manager and the Executives at the OCM store. So so unprofessional. I could give you details, but its better if you see for yourself. Nepotism is hurting that store. Lost some loyal, hard working employees in the past and still losing them now. Pretty soon you can call that store, the Susko, LeBrouqe, Nasta Empire.
Couldn’t agree more with this comment
I went to Boscovs on October 6, 2017 to find a dress for a wedding. I found a dress and was doing other shopping in the New Hartford NY store at Sangertown Square. I was in bargain central and decided to cash everything out there. The dress rang up 50% off and I told the cashier it was suppose to be 60% off. She called and confirmed it was 60% off. The lady also told her to give me an extra 10% for their mistake. THe cashier gave me the 10% off and didn’t take an extra 10% off, not a big deal. Out of no where is other girl that was opening boxes came to the resgister and said let me just see what the computer says. I told her it’s not going to tell you something that the lady called and told her to do. She ended up insulting me and telling her I’m trying to get over on the dress. I said $3.50 is not going to make me rich. She had no business getting involved and I asked for my receipt back, she refused until I took it out of her hands and said I just want to go. She left and ended up coming back using a different register and asked me for my receipt. I told her no and I just want to leave. She then said the manager called me to fix it. I gave her my receipt not knowing she was doing a return on my dress and repurchasing it for $15.75 and only gave me 5.00 and some change back. I walked out of the store crying and having a panic attack for being treated so bad by this young girl named Brittney. I ended up speaking to a department manager Matt and explained to him how badly I was treated by her. He told me this wasn’t the first time he has heard bad things about her and would be speaking to her. He thing offered me a pound of fudge. I didn’t want anything in return, but also was so taken back by the way this girl was speaking to me. I went home and didn’t like the dress on me. I went to return it and not knowing what she did they are telling me I took the dress back and bought it for 15.75 which is not true at all. The girl brittney gave me 5$ and some change back. I was taken back and shocked and told them to look at the cameras. Needless to say I left there in tears from the way I was being accused of receiving money and trying to get more money back for the dress. I have never been treated to badly in my life. They need to be watching this cashier Brittany who is getting over on them and hurting innocent customers. This is not done as I am calling as many as I can. I’m appalled and will not be treated like a theif.
Thats really sad. I worked at that store almost a year in customer service sorry you had to go through something like that. Thats not putting the customer first and Mr Boscov’s always wanted customers to walk out with a smile. Matt is a really good manager sorry you had to go through that. The store manager Clarence would have made the situation right. Hes all about the customer as well.
I was recently at the albany store and had a bad experience and when I ask to speak to the store manager, she never came, they paged her and even called her in front of me and she refused to come to speak to me a long time customer. Than I am told that she never addresses issues concerning customers and that she hope that I get tired and go away. Great way to treat a long devoted customer, never shop in Albany Boscovs again. I remember when customers were important!
I bought furniture about 3 wks ago I have been patient so far but I have lost them now. I called today again and asked where it is they said it was coming from over seas did not here that before, He also said they it has to be oked and I was not going to get it till the end of next wk I am not happy!!!! I don’t know what takes so long,when I bought it I was told that it would be in on the 7th It is now the 12th . There was no problem sending me the bill I have payed on it already but no furniture. I have had a empty living rm for wks. The person I talked to in the furniture department at the Binghamton Ny store said he was only the messinger not good way to treat a costomer he did not even look into it he asked several times my phone number and said his computer was going to crash.I would like some answers I have been a costomer of boscov’s since the have been in Binghamton can you help me! I have told a lot of people how I loved boscov’s but not so sure now.
Im Actually An Employee At Store #63 ( Plymouth Meeting ) & This Store Is Really Really Bad. We Are Low On Staff , The Managers ( Ms.Ryan, Mr.Roy, Ms.Rena, Mr.Cliff ) Talk To Us Employees Anyway They Want Which Is Not Prossional At All & They’re Making Us Do Work Out Of Our Department Which We Don’t Get Paid For. The Managers Sneak And Hide Behind Merchandise To Watch Sales Associates And Other Workers Which Is Also Not Proffesional Because The Customers Notice Them And Ask Us Why Are They Hiding. Trust Be Told This Store Will Close Very Soon Because Over Half Of The Staff Even The Ones That Been Here 10+ Years Are Seeking Other Employment Because These Managers Are Very Nasty And They Have No Respect For Us. We Have A Broken Freight Elevator And Its Very Cold In Here To The Point Customers Are Complaining. I’ve Worked Several Jobs Before But One Thing I Can Say Is I Never Hated A Job Before Til I Came Here. Y’all Want Us To Work Our Butts* And Bring In Money But We Have No Manager To Employee Support. When I First Started I Liked It I Actually Wanted To Make It To A Manager Position But With The Racism , Sexism And Ageism In This Store It Would Never Be Possible.
A year later and things still haven’t changed…as a recent former employee I’m very disappointed in the management and other employees. There’s miscommunication, and the disrespect from upper management is inteolerable and should be awknowledged immediately!! One of the reasons I am searching for employment elsewhere.
The Management In The Plymouth Meeting Boscovs Is Horrible , I Had A Miscommunication With A Sales Associate And When The Manager Settled It She Pulled The Worker Aside And Was Very Nasty
oh you should see the store manager in Albany, totally incompetent. She refuse to meet with me and her sales associates had nothing nice to say about her. A cue-less prima donna was a definition used. definitely need to get rid of her.
To whom it may concern;
I purchase a mattress set from Boscov’s a year ago. Within that year I have had two defected mattresses. I had to suffer from back aching over a month due to the mattress. I had to keep calling the customer service to get a response from the manufacturer. It took them a month to response back to Boscov’s after me calling back. The manufacturer is exchanging the mattress again, but I was advised that I must keep the box spring. I purchased it has set and should able to get another set. At this point, they have their mattresses, and I will close out my account. Take my business somewhere else.
Sincerely,
Deborah Hurdle
I visited the 8/13/2017, Media PA,and had a bad experience.
one of the employees at the register indicated that she hates people who come the last minute and even give he trouble.
All i wanted was to get shorts for my son , i ask her not to scan anything over five and the employee next was very rude. When i asked her she said that she was not talking to me.
I was in shoke and almost walked out .
I have been at Kohls and they are very kind and even ask if you found all your looking for.
I have recently visited store #11 in binghamton ny….im sorry to say i will never shop there again i do not appreciate the way sum of the sales associates lack of work ethics are.. not very helpful and always seem to b rushing u out there r certain departments that the cashiers r very helpful and nice….curtains is one of them the 1 lady in that department young lady about 19 20 yrs of age she has been helpful on multiple occasions helping me and my wife shop for curtains and other items…i work in that area and boscovs employees come in there for lunch.i have heard on multiple occasions how rude and nasty there store manager and human resource manager really is …there was one customer in line while i was shopping for rods that was being very nasty to the cashier …this young cashier was nice as can b and trying to explain stuff to the rude customer..the customer then said she was gonna complain to the store manager and the look on the cashiers face changed like she was scared or feared for her job … well she did while i was still shopping the young lady was helping me wen the store manager came in and started yelling at the cashier because of the complaint the cashier tryed to xplain herself on multiple occasions but the store mgr didnt want no part of wat she had to say i then intervened and explain wat happened she hen pretty much stuck her nose up to me and walked out of the department i then talked to the cashier and apologized to her for the situation she said she used to it coming from the store mgr and resource mgr always on her….i have seen employees standing around not doing anything seems like they get away with it but the ones who work hard and take care of the customers get yelled at….i watched a employee walk out of a stock room or something wipeing off his nose and sniffing in…like he was doing something he shouldnt have been at work….i hear there seems to b favorites in the store like one employee can get away with something but if another employee does it they get chewed out for it….i been shopping at boscovs and other stores for years and never seen managers and employees act the way they do and treat customers like they do and still a have a job..something needs to b done n that store or i wont b spending money in that store nomore. I dont believe management should be talking to employess the way they do …i have always heard good stuff on the asst mgr and sum dept mgrs ….my wife and i like shopping there curtains the bedding area we visit often good deals and nice products…i just wanted to inform the owners or corporate how their store is operating and losing sales because of mgmt and sum sales associates
My complaint is how do Boscov’s expect me to increase sales in Department without proper floor coverage, yet the store manager and human resources manager has full time secretaries. Having floor sales associates is the foundation of increase sales; I need floor sales associates to ring up sales. My department is a mess sometime affecting my sales goals, because I have not floor assistance.
Until recently I have had nothing but good experiences with Boscov’s. That is until I had to call there customer service call center. I placed a online order for 2 purses. I only received 1 purse I called the call center explained the issue was told he would contact the store and have them send another 1 out. I explained this is a gift. That was Saturday. Nothing by Tuesday (I was told I’d get a tracking #) so I called back Tuesday. i spoke to Sara who spoke to her manager, long story short the purse was never resent. She said they spoke to the store sending it and the store claims to have sent it. Ok well I didn’t get it and its charged to my credit card. I tried to explain I need this purse, its a gift. My response, well we need to look into it further someone will get back to you today, guess what, no one did. I’ve worked customer service my whole life this is not the level of customer service anyone should be proud of. I would like someone to contact me that can resolve this issue and not push me off. Thank You.
My first experience at Boscov’s was with a friend who had been there multiple times. We drove over an hour to go shopping there together. We were having a excellent time shopping and trying things on with our daughters. At 8:45 pm, I thought it strange to have a woman come in to the changing room to tell us they were closing and we ‘needed to hurry’. At the register, I was checking out, while my friends went to check out at the register downstairs having been told security would have to escort us out. I checked out my items at the register and the cashier was near hysteria when she missed her code to close out her register. She shushed me and became very distraught and fearful as she ignored me and picked up the phone to call for her security code for her register! I walked away with my daughter at a break-neck pace. My daughter nearly tripped several times as we met our friends downstairs. My friend’s daughter had actually fallen in the store because we felt so rushed. My friend had been told that she could not make her purchases because it was exactly 9 pm. She asked if the register was closed and 3 women behind the counter looked terribly disconcerted at our discussing her daughter’s fall, and trying to get her items paid for so we could leave. I have never had such a deplorable experience at store closing. It was the most disturbing experience I have ever had shopping. My friend was very upset, and I was disgusted with such profoundly deplorable customer service. The experience was unbelievable, it was as though we were under Marshall Law!
Jim Boscov called me and was careful to listen. He was very gracious and apologized for the poor treatment we received.
Thank you, Mr. Boscov, for your fast and sincere response!
Of course he contacted you…he didn’t want to be sued for her fall. Were you in the Scranton store, by any chance? Their closing security detail is NOTORIOUSLY BAD for chasing good customers from the store PERMANENTLY. I hope the gracious Mr. Boscov offered you something TANGIBLE to induce you to shop there again, other than his gracious apologies. After what happened to my mother and me, the store manager offered me FUDGE. No, we will NOT enter the store again. *SHUDDER*
I recently shopped at BOSCOVS in XXXXberland Mall, Vineland, NJ. I wrote in response to my experience at this store. I told them they are breaking the ADA Law. I told them that the aisles in the departments were very small and that someone using a wheelchair couldn’t access the products. Their response was someone would be happy to help them. Well, one, that is an insult, two, all that is being used is the loopholes to the law and third, by saying this, the product and money are more important then the person.
I purchased a Catnapper recliner which was advertised as lay-flat. It does not even come close to laying flat. It is still advertised that way. The repair people said nothing was wrong with it and Boscov’s would call in 72 hours. They never did. I called and was told that nothing will be done because 7 days have passed. False advertising!
PLEASE LOOK AT OPENING A STORE IN BRIDGEPORT, WV AT MEADOWBROOK MALL, THERE CLOSING A BIG SEARSSTORETHERE. ITS A REALLY NICE MALL. AT LEAST CHECK IT OUT.
I BOUGHT A COAT ON 12 31 2016 FOR MY BIRTHDAY! AND SAVED IT TO WEAR WHEN I WANT TO VISIT MY SON FOR THE WEEKEND WELL I WAS SO EMBARRASSED AS I RODE THE TRAIN AND WALKED ALL OVER THE TOWN AND MY SON SAID MOM YOUR LOCK IS STILL ON YOUR COAT. WELL I WALKED UP TO STORE POLICE AS I ENTERED DIFFERENT STORES TO EXPLAIN WHY THE DYE PACK THING WAS STILL ON THERE.WHEN I GOT HOME I CALLED THE STORE THEY SAID THEY COULD NOT TAKE IT OFF I TOLD THEM I BOUGHT IT ON 12 31 AND JUST PUT IT ON 2 1 2017 WITH NO RECEIPT THEY CAN NOT HELP ME THANK GOD I HAVE BEEN VERY BUSY CARING FOR MY MOTHER BUT IN THE MIST OF ALL THE PAPER WORK I FOUND MY RECEIPT NOW WHEN I HAVE TIME I WILL HAVE IT TAKEN OFF THIS DID HAPPEN ONCE BEFORE TO ME YEARS AGO BUT THIS TIME WAS THE WORST AS I WAS NOT ABLE TO GET A NOTHER COAT THERE. I NEVER WAS SO EMBARRASSED HAVING PEOPLE THINKING I STOLE THE COAT AND IF I DID NOT FIND THE RECEIPT I WAS WITH MY COAT AND MY MONEY I AM 63 AND WORK VERY HARD 6 DAYS A WEEK TO LOVE MY MONEY
Your loss prevention people don’t know how to do there job. They watch more a co-worker for any stupid thing they do instead of watching this theirs that steal everyday. That’s why I quit this stupid job ya need better workers and better management in the Meriden CT store they all are guetto. Is really out of control they even sell drugs outside that building like how could you. They are full of shut they want to fire the good workers and keep the trashy ones that all they do is get to talk and sell weed on store grounds. Get your people together.
I was in the store and went to the jewelry dept specifically looking for the LOVE necklace that was advertised in your flyer. I asked the salesperson and she said she had it but it was much smaller than the one pictured in the ad. The one in the ad was much larger and priced at $99.00. It also was attached at each end. The one purchased is VERY tiny and can go on any chain; it is more the size of a charm. Could someone please check into why the one I purchased looked NOTHING like the one in the ad? I wanted the larger one that was pictured. Thanks for your help; sorry you closed in the Owings Mills Maryland Mall, but I visit you often in Westminster even though it is quite far from my home.
Sandy, Truk3304 at verizon.net please see that Jim Boscov views this.
I always visit the Berkshire mall to go to boscovs now my experience this Sunday was horrible I think I wasn’t the only one first the person that was in linguire wasn’t pleasent and she said she was too busy to help me then they were no cashiers at there registers the only one in her register was one girl at petites which I always can see where she is every time she is on I couldn’t believe to hear the customer on the line complaining about how they couldn’t find a single person and that petites was the only option and that her line was long and she was very kind in saying I will be with u in a few minutes folks thank u for ur patience loved her service petites in Berkshire rocks
Purchased a recliner chair,Oct. 2015, called for repair. Mr Abbott came to the house and wrote claim. Mr Abbott said it should take a couple of weeks to get new part. I have been calling your service dept for 4 months. Have been getting the run around. Finally told to go and get another chair. Went to store in Salisbury Maryland. Didn’t have chair in price range or color. Called today, Oct. 13,2016. Talked to person in charge. Was told he would call and see if the part was order and when I could get the chair repaired. He said he would call me back later in the day and let me know something, he never did. This has been going on way to long. Please check in to this matter! Thank you , Joyce Mozingo