Travelocity was founded in 1996 as a subsidiary of American Airlines reservation company Sabre Holdings. The company began to expand quickly once it began advertising on AOL in 1999.
The company operates an online reservation system that offers discounts on airline tickets, car rentals, hotel reservations, and packaged vacations. Travelocity has acquired numerous companies over the years, including AllHotels.Com, Site 59, and Lastminute.Com. Travelocity now operates as a subsidiary of Expedia.com, who acquired the company in January of 2015 for $280 million.
Expedia states that it has no intention, as of today, of changing Travelocity’s name. It is rumored that Expedia might also be interested in purchasing Orbitz.
TravelocityTravelocity was founded in 1996 as a subsidiary of American Airlines reservation company Sabre Holdings. The company began to expand quickly once it began advertising on AOL in 1999.
The company operates an online reservation system that offers discounts on airline tickets, car rentals, hotel reservations, and packaged vacations. Travelocity has acquired numerous companies over the years, including AllHotels.Com, Site 59, and Lastminute.Com. Travelocity now operates as a subsidiary of Expedia.com, who acquired the company in January of 2015 for $280 million.
Expedia states that it has no intention, as of today, of changing Travelocity’s name. It is rumored that Expedia might also be interested in purchasing Orbitz.
Your customer service reps/ sales are incompetentg and dishonest. They give misleading information and deceiving.
Greedy sales/ customer service. May be they are trained this way and is their business model……to deceive.
On Thursday, March 12, 2020, I made a reservation through Travelocity for my daughter who was headed to a funeral. I was charged for the reservation through Paypal. Over two hours later, when she arrived at the hotel, there was no reservation. I am sure this is because of all the challenges with travel right now. The only way they would give her a room was for her to pay for one herself.
So, I attempted to call Travelocity with no success. I am sure this is due also to COVID-19. But I should receive a refund because of this. I am so angry and frustrated. The world has gone crazy with the health situation and now I am out $138.48 trying to get my daughter to a funeral. This is unforgivable as far as I am concerned.
Please refund my monies to Paypal. I will not hesitate to blow this up over social media, if necessary, and push the issue with your corporate office.
Katria Weyl
Doubletree by Hilton Philadelphia Airport
3.5 out of 5.0
4509 Island Ave, Philadelphia PA 19153
View hotel Opens in a new window Map and directions Opens in a new window
Reservation dates
Mar 12, 2020 – Mar 13, 2020
Itinerary #
71009635062639
And, if you are still reading this….I was just laid off due to the virus. So, now, I have no income and that $138 is food for two weeks.
Hello
I have a similar experience with this same Travelocity. I sympathise with you. Lets expose this dishonesty with this company. Its all about their greed.
They also have my monies and would not return it although the Airline says they should.
We were looking for an inexpensive one way ticket and got scammed by Travelocity with a “Bargain Fare” ad. When we were looking at it the bargain fare page, it’s VERY MISLEADING, almost deliberately SNEAKY, by showing flight times could be between 10 pm to 6 am which we assumed would be a departing flight on the 18th after 10 pm and arriving before 6 am the next day, the 19th. A red-eye flight is usually cheaper, right? But once we paid, the flight came up as departing 5:55 am on the 18th going to Seattle and then SFO. Called Travelocity only to get the run around and talked to “a Supervisor” who put us on hold for a good hour or more, only to talk to another supervisor who was extremely rude, demeaning and of no help, who said simply “sorry but this is your fault for not booking a flight on the 19th”. We would’ve but since we saw the late time of 10pm on the 18th, we went for it. Why in God’s name could you not simply change the flight to the 19th??? WTF!! Then we recieved an email early (4 am) on the 18th from Travelocity, stating the flight from Seattle to SFO was cancelled – not delayed but CANCELLED. So of course we didn’t want to fly to Seattle and be stuck because there was a funeral we needed to get to on the 19th in SFO. I called the airline directly and they said sorry we can’t refund “Favor Flights” because you weren’t on the flight from PHX to Seattle- were told you have to use the ticket or lose it. And to even get a partial refund we had to fly to Seattle not knowing if there was even a flight from Seattle to SFO. They told us the flight was only delayed, so why would Travelocity email the flight was cancelled? Another was to get more $$?? I don’t know about you, but we don’t have extra cash to just throw away. I’ll be writing a formal letter to Travelocity’s Corp office and also will be filing a complaint with the Better Business Bureau. If your CEO happens to read this, the Itinerary was 7475740826379. We are asking for a full or even partial refund or some compensation. I can be reached at the ph # on my Itinerary.
Extremely dissatisfied and will be sure to spread the word to NOT do business with Travelocity,
I wonder does the new CEO or anyone in his office even look at these complaints. I got hosed from Travelosity also when I got an email saying my flight had been changed and they only gave me an option to pay more money to keep the same flight or leave my destination a day earlier. They also still charged me an additional sum to book the same room I saw on their website claiming a double queen room was more than a king room when their site said same price. I spent more than 10 hours on the phone with them 3 different times and my resolution was to end my vacation a day early or incur an additional fee of $1049., I wonder how is this legal and how are they still in business. They tried to point the finger at Delta, but, I know it is Travelosity. It is insane trying to get someone just to comprehend your problem and get it resolved without incurring additional fees. I wish I had seen all these complaints before I booked this trip. NEVER again.
They dont look at these comments because they don’t care. utterly disgusting group
Would never book with these greedy dishonest guys even if its 5 cents
To whom it may concern:
I would like to request a board meeting to be set up to review financial obligations. In regards to establish business accounts created for business and personal preference.
Contact me A.S.A.P.
Mobile#505-290-XXXX
userbrendan @gmail.com
Sincerely,
Brendan Frederick Rodarte
Owner Travelocity
Your company owes us refund monies for itinerary number 7519626852173.
Your email to us dated March 15, 2020 at 9:00:45PM states;
“Alaska Airlines cancelled one or more of your flights. We will refund this flight back to your original form of payment there is no need to call us. To reBook, visit us on line.
The Alaska Airlines flight was scheduled for March 17 2000.
We purchased insurance from Travelocity for the flight.
It should be this hard to get our money back……we have experienced nothing but incompetence and run around bs from every person we have spoken with in your employ. It is Appallingly disgraceful. Refund our money now.
NO RESOLUTION SO FAR – STILL ON HOLD!!!!!!!!! JOKE !!!!!!!!
DO NOT BOOK WITH THIS SITE, it’s time for everyone to know what terrible service they provide. It’s a scam!!!!!!! I have been on hold for 4 hours!!!!!!!!!!!
I am a highly educated consumer, this website is a SCAM!!!!!!!!!!
Joke of a website – the public needs to be aware of your bait and switch scheme .
I am absolutely appalled at your bait and switch mentality!!!!!!! I have been booked on a flight and just found out that you booked a flight that has a connection that you say is too short to make!!! I am about to tweet, fb, and go all over social media… this is an outrageous attempt to make more money. someone better get in touch with me asap to make this flight right without me spending extra money!!!
Hello,
My name is Yvette Matthews, I book a room at Knights Inn sayy about 2months ago maybe less rate was $297.00 plus taxs. Right before I leave for my trip in matter of fact day of my trip to Atlantic City received e-mail from Knights Inn that my reservations was cancelled from wrong credit card number and I needed to call them. I call them they provided me with not only not my credit card number I provided to travelocity was a credit card number no were near my number. So I provided them with correct credit cared number, then get alert on phone due to having feature that allows me to know when money is being removed or put in from my direct deposits. Knights Inn took not the $297.00 plus taxs, they took $654.54 out of my account. I called them to see why they told me to contact travelocity in which I did, explain issue to representive. She told me she will look into it call me back, received return call was told by same woman that only way to resolve issue was to agree pay for one night a $300.00 some change or pay $654.54 for weekend. I ask her why do I have to pay for travelocity or whoever mistake . When I book this room awhile ago at rate from travelocity at $297.00 plus taxes. She said nothing keep asking me do I want the deal what I was going to do. So I felt pressured also not able to cancel my other plans that I had for my trip shows, dinner reservations etc. I felt I had no choice but take the deal. I feel like I was use as escape coat for someone mistake also felt that the representive for travelocity did not help me at all seem like was working with Knights Inn instead of helping me the customer seeing I did book these arrangements awhile ago. I also provided the information of confirmation from travelocity that my reservations was good on the day of my trip by e-mail. I am as you read upset out of a lot of money will be writing cooperate.
Unsatisfied customer Yvette Matthews
I purchased a flight and a rental car through Travelocity for work. Travelocity gave me an itinerary that includes the entire bill, it does not separate the rental car and flight. My employer requires the receipt be itemized as they have limitations on the respective expenses. After several emails with their “customer support” they have refused to provide a receipt with the items separated. I explained that I purchased them as individual items but still they refuse to itemize their bill stating that they get pricing on the items that I am not entitled to see. I told them that I do not care what they pay only what I paid. still they refuse. My employer has refused to reimburse me without an itemized receipt so I am out of pocket $800.00. After several emails they stopped responding and calling them is an on hold nightmare. Very very very poor customer service. They are to big and do not care about individuals, $800.00 is peanuts to them.
Booked a room with Travelocity and upgraded my package $70 more for 4 adult free breakfast as stated on itenuary to find out at hotel that I only get $40 dollars towards 2 adult breakfast. Travelocity will not correct it and will not refund my $70. I spoke to a travel agency rep and requested it be escalated to upper management who in turn told me they were the highest management level which I know is false. Do not book with Travelocity because it is full of mis leading promises. I do have more proof but will not let me upload.
Terrible service by Travelocity! Booked hotel in Israel, arrived there and the hotel foes not exist. Email Travelovity which never responded. When returned from our vacation, we spent almost 10 hours on the phone with a terrible aggravation and no resolution to our issue. Irresponsible company, no ways to contact them.
Be careful doing business with Travelocity.
Disgusted with Travelocity!!! I have been on the phone for over 1 hour and 30 minutes and the original agent was nice. The website says 54 dollars one way and they say the price is not available. I sent multiple screenshots to them and spoke to Reni Reynolds in corporate and he said that this price is not valid and its not his fault the website is not update. I asked for his boss and he said he is the highest level in corporate. What a disgrace for a corporate employee. Rude, Condescending and completely unwilling to help. I will never recommend or use Travelocity
Currently on the phone with Travelocity Customer Service (480) 401-3863, have been on the phone for 2 hours 44 minutes and 49 seconds, thus far. I have an itinerary confirming the purchase of “comfort seating” on all six legs of a round trip Delta flight from PBI to ASE at a cost of $1,232.80 per ticket/$2,465.60 (2 r/t tickets). In and of itself a ridiculous amount of money.
However, Travelocity did not process properly, resulting in the two longest legs not being “comfort seating +”. During these two plus hours, I have provided Supervisor “Don” with copies of the itinerary confirming “Comfort Seating +”. Was advised he must get the approval of management to upgrade the two erroneous “main cabin” seats, to the indicated “comfort seating”. That was an hour and half ago. He has returned to the phone twice to indicate there appears to be a high call volume and is still awaiting a manager. This is absolutely and totally absurd and unacceptable. Approx. 5 minutes ago, he offered to allow me to hang up and would call me back later. I advised him I had no assurance that would actually occur. He declined to make any assertion to the contrary.
I really do not have any idea how to proceed, from this point. If I hang up, all of this time will have been in vain. Any ideas?
After numerous emails and texts I am writing as I have NO resolution to my problem. I booked a flight from Phoenix to Jackson Hole WY for August 27. When I got the confirmation on United there was a typo in my name -The Ticker was issued to Kathene Humphrey – missing an “l”. It should read KATHLENE. I have texted and called and face the go around of Travelocity saying call United and United saying I need to contact Travelocity. All I want in one line adding to my name to ensure that I get on the airline and meet my friends. HELP!!!!
If you are reading this it’s only because you had your money taken from SH**VELOCITY. There is no customer service only a policy that takes your money from you…save yourself a hassle go to another travel site….ROSHAN MENDIS your worse then the sXXXXbags in Washington DC….I hope one day, one of your kids needs to get medical attention from a hospital that is 2500 miles away and they get f-ed over by the same service and hope their plane crashes you f-ing sXXXXbag ba**ard
Travelocity has become the worst company for making any travel arrangement with. Their customer service sucks or lack of. Will never use them for any future traveling plans. My experience is I made a reservation to travel to Newark to take a class, purchased a package along with hotel and airfare United. The class was cancelled I called Travelocity the hotel that I was going to stay at did return my money for the reservation. Apparently there are different rules for the airline, Travelocity gave me a credit until February 2018 not able to travel in that time frame.Apparently the rules are in the favor to the company not the customer. I though that was the whole purpose of purchasing the insurance for unseen problems, who does insurance benefit certainly not the customer.If this is what their company’s core values this company is not interested in the customer but only in greed and not customer satisfaction, but without the customer your company has nothing.
I purchased three flight and hotel tickets two on one itinerary and one separate. When I got to the airport I found out they rook my money but never purchased tickets, I was told by their supervisor that i had to pay another two thousand from my acct. and then 8 weeks later they would reimburse. I received two of the refunds but they still owe me $693.40. 3 months later I have filed a fraud disbute with my bank, tried to resolve over 4 hours on phone, I will most likely seek legal action, anyone else out money from consumer fraud feel free to contact me at roseintime at aol.com I am sure they like class action
I am writing to you let you know I will never under any cirXXXXstance use Travelocity again nor will I refer anyone. I have now been on the phone for 4 hours and still have no resolution and am being told I need to contact the airline directly.
I should be able to receive a full itinerary from your company showing my flight confirmation and confirmed seats. I am being told it has been done and sent to me, but every doXXXXent I receive says it is in progress and told I need to contact the airline. That is your job, not mine. I paid you for this service and as the customer you should provide me the adequate information.
No one will provide me with a number or person I can speak with to help resolve this matter, they won’t call me back and say once I end the call they are moving on to the next caller. I have cancelled my account and will NEVER again use this company again. Sounds like I am not the first to experience this.
Dear Mr. Sparks ,
I am writing to make you aware of a very upsetting experience I had with your company.
. Several months ago I made reservations through Travelocity to stay at the Quality Inn Binghamton West in Apalachin, NY. We were bringing our son to college
. After traveling 300 miles from another state we receiving a text from Travelocity that put us in a complete panic At 530 pm of the night we are arriving we get a text from Travelocity saying our reservation is now cancelled.
. Upon calling in an absolute panic knowing all rooms in the area are booked we spoke with people that were unhelpful and unsympathetic .
. After many attempts were made to find a reputable hotel that we could go to They booked us in a replacement motel called The Red Carpet located in Endicott , NY . We pulled up to this motel and it was basically a drug den. We then went on line and read the reviews. I have attached them for your perusal.
. I called once again . At this point I have spent over 3 hours on the phone with Travelocity . I spoke to a man named Romeo who was incredibly rude and dismissive. He basically told us tough and we were stuck with that place.
. We then went to the original Quality Inn and they felt awful for our situation . The desk manager spoke to Romeo and said that his understanding was that Travelocity made the mistake and had promised to make it right but that the Red Carpet was extremely dangerous and was a place where they dealt drugs. Romeo became very belligerent and refused to let us speak with a manager.
. I then spent another 2 hours on the phone asking for a refund because at that point our option was to sleep in the car.
. Travelocity also charged us the original 78.00 even though Red Carpet only cost 44 dollars. When I raised this issue the customer service Rep just ignored us.
I am hoping you can look into my issue.
I would like to see….
. The Red Carpet Motel removed from your website. It is dangerous and violates many health codes
. I would like Romeo to face some consequences of how he treated us
. I was promised a 200 dollar coupon for enduring this highly unprofessional and unpleasant experience . You claim that the customer has a guarantee but we were guaranteed nothing but aggravation .
I will look forward to hearing from you regarding my situation .
This is the text we received . Your Travelocity.com reservation arriving on 8/19/17 is not available. Call us at 844-814-6703 with your Booking ID# 880923872 right away.
I found this page while searching for other to resolve what should be a simple problem regarding a trip reserved through Travelocity. Despite hours spent on multiple calls and emails, it’s no closer to resolution with Travelocity saying I need to work with the air carrier for resolution, while the carrier says it has to be addressed through Travelocity. And no one at Travelocity wants to give me a direct phone number or email address so I can contact them for follow up. Every time I call, I have to newly explain my problem and the history to another agent. I won’t book through this service again.
We planned at trip from Wisconsin to Key West in march 2017. My wife checked intinery on our travelocity account and saw that the trip was now for only one passenger instead of two but the final cost was the same. When she called we found out we didn’t receive our confirmation email and after hours on the phone we requested to see confirmation the rep was looking at that showed it was a mistake by us but rep refused to send it again. She spent the next 4 hours on the phone trying to get our trip figured out. When we booked the trip it was for 2 round trip tickets and hotel for hotel stay for about $2467. Travelocity said we booked one flight and hotel for the same price. They would do nothing to try and help this problem except try to get us to spend $1800 more for another ticket and to change my ticket to another flight. We ended up getting a hold of Delta and bought another ticket for my wife on a different flight and when we got to the airport talked to the Delta ticket agent and she switched my flight to match my wife’s for no cost at all. We will never use travelocity again, their customer service was the worst we have ever experienced. The only thing they wanted to help out with is trying to get more money out of us. We spent half as much just getting the extra ticket from Delta directly. Of course when we where on our trip we suddenly received about 50 emails from Travelocity on the second night of our trip. These were the first emails we received about our trip. Like I said before, we will never use travelocity again!
All I want to do is cancel my reservation and have been on hold for hours, this is not right
HI,
My flight that I booked and got confirmation with all the flight details was canceled for no reason and explanations. Your staff were only trying to sell me new flights with triple the price of the original price. They sent me a confirmation email that my reservations were booked and ticketed directly from airlines reservations website. And still my reservations were canceled by you and again no reason and explanation of any kind.