Vivint Corporate Office - Corporate Offices & Headquarters

Vivint Corporate Office

Vivint Corporate Office Address

Vivint, Inc.
4931 North 300 West
Provo, Utah 84604

Contact Vivint

Phone Number: (801) 216-5232
Fax Number:
Website: http://www.vivint.com/
Email: Email Vivint

Executives

CEO: Todd R. Pedersen
CFO: Mark J. Davies
COO: David H. Bywater

Vivint History

Vivint was founded in 1999 in Provo, Utah, by current co-owners and CEO Todd Pederson and Keith Nellson. Originally named APX Alarm Security Solutions, the company sold and installed alarm systems for homes and businesses. In 2006, the company began to expand substantially when it began monitoring services.

Today, Vivint is a smart home service provider. The company was acquired by The Blackstone Group in 2012 for $2 billion. In late 2016, Vivint claimed to have more than 1 million clients in the US and Canada. The company is perhaps best known for the Vivint Doorbell Camera, which allows clients to see and respond to anyone who rings the doorbell at their home or office, giving the impression that they are in the building.

Vivint has received numerous awards, including Best Buy from Consumer Reports in 2016, Best Product of the Year by PC Magazine in 2015, and two Gold Stevie awards, along with two Sliver Stevie awards, in 2016 for Outstanding Customer Service.

{ 15 comments… read them below or add one }

SHARON July 28, 2017 at 12:10 pm

OMG DO NOT BUY VIVINT, THEIR REPS SUCK, THEY BILL YOU $49,50 FOR ANY SERVICE CALLS WHICH IS DUE TO THEIR TECHNICAL FAILURES AND NOT TO MENTION YOU WILL BE ON THE PHONE FOR 2 HOURS EACH TIME WITH A TECH TRYING TO RESOLVE THE ISSUES BECAUSE THEY DO NOT WANT TO SEND THEIR REPS OUT TO FIX IT NOT TO MENTION GOOD LUCK IN THEM REPLACING DEFECTED CAMERAS ETC, LOL THAT WON’T HAPPEN AND THEN WHEN YOU COMPLAIN THE REPS HANG UP ON YOU. GO FIGIURE WHAT A WAY TO PROVIDE SECURITY FOR YOUR HOME, THIS PRODUCT IS COMPLETELY NON EFFECTIVE DO NOT GO HERE!!!!!!!!!THE ALARM NEVER WORKS AND YOU WILL ALWAYS HAVE ISSUES. AND THE CONTRACT IS FOR 42 MONTHS AT $62.00 PER MONTH TRUST ME I AM NOW WRITING TO CONSUMER AND CORPORATE AFFAIRS IN CANADA AMONG OTHERS! I AM PUTTING A WARNING ON KIJJI AS WELL!

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Vern Cannon July 26, 2017 at 11:17 am

Vivint is a dishonest company. They LIE<LIE<LIE. it is a high pressure sales team . None of their equipment works. NONE OF IT. VIVINT is under consent degrees from several State Attorney General's. The Federal Consumer Affairs should shut them down. I know a very good Class Action Attorney. If anyone wants to file suit let me know.

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S. Quinn July 21, 2017 at 10:00 am

My home was damaged and Vivint has refused to fix it after I was tricked into signing some type of form. No one is returning my call or helping me! They will not cancel my contract so I had to stop payments with my bank! Horrible!!!!

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Antoinette Johnson June 21, 2017 at 5:32 pm

And last but not least I walked in on your representatives taking picture James your representative James taking pictures of my house the inside of my house. He had his camera snapping pictures of my living area and my dining area when I walked out of my room he said that he was going to check the motion sensors but I never heard the back door open at all he was checking the front and I was in the back check in when I walked out he had his camera snapping pictures.

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Antoinette Johnson June 21, 2017 at 5:24 pm

I have had Vivid camera and alarm system for right at a year and I have had over 6 technicians to come to my house to try to fix the problem every time they come to my house they are saying okay we can’t find the problem but yet and still they’re taking my money out of my account every month on time no late payments and they tell me when I tried to call today which is June 22nd 2017 that I cannot cancel my contract unless I have somebody else to take over the payment and he refused to cancel my contract they basically told me that I had to keep the defective equipment and keep making payments as I should until five years is up they said that I signed a contract with them for 5 years I asked them to send me a copy of it showing where I sign the contract for 5 years and they sent me a page without my signature on it I have all my paperwork that was given to me and they refused to send me a copy of my contract showing me where I sign showing that I was going to keep this system for five years. The customer service Representatives was very rude and unprofessional how is it that they can allow you not to cancel your contract. The representative also stated to me that the calls are being recorded and I stateed back to her that I was recording her calls to I recorded every call that I’ve had with Vivint.

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SHARON July 28, 2017 at 12:11 pm

ME TOO

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Steven May 30, 2017 at 2:21 pm

My Vivint security system recently camera device name has all of sudden chafed without my permission. When I called customer service ( Michael; badge #67680) indicated he was unable to provide me with the date the device name changed. I expressed that my security system has been compromised, the agents replied that there has not been any break in.

When I requested to spoke with a Manager he refused to connect me. Saying that they would only say what he is saying, as his tone began to rise as if he was frustrated with me. Because Vivint has an inferior product due to not being able to trace the actions on my home security system.

Another disatifiyed customer, but Vivint does seem to care because they think they are the only game in town.

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LaTricia Johnson March 20, 2017 at 4:55 pm

meandmax1 at hotmail.com

I have been a customer of Vivant since 2010 and recently decided to look at other competitive companies. When I called to cancel my service in Nov of 2016 it became a call of used car salesman offering various lower rates and downgrading other alarm companies. They also used scare tactics of the crime rate in my area. The following month I saw my cc being charged for services with a $29 increase. I call once again to cancel and they said it had to be in writing per my contract (which I haven’t seen in over 8 yrs) I had to block Vivint thru my cc company to prevent additional charges. Customers Service has been very rude and always has an excuse on why the cancellation hasn’t been processed correctly. They still insist I owe them $53.99 which is absurd after all the issues, delays and miscommunication I’ve received. I would NEVER recommend Vivint to anyone. They gVe very deceptive billing practices and very poor customer service.

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Tony Lowery March 3, 2017 at 5:13 pm

We have been with Vivint 3yrs into a 5 year contract. We were told from the salesman tht we had to do a 5 yr contract. This past summer another Vivant sales man approached us in our driveway asking how we liked Vivint. He also asked how long our contract was. When we told him his comment was “wow you really went all out!” We told him that we were told we had to do a 5 yr contract. He looked embarrassed and said that we were told wrong. In other words, we were lied to by the sales person at the time of signing. We have fallen on hard times now and really do not want or can afford to be in this contract anymore. (I have had heart failure and our roof is falling apart) Our financial situation is not good. (hence why I don’t like long contracts) I am by myself during the week and was scared at night while my husband was working…….I feel like the sales person played on my fears and took advantage. I called the company to explain our situation and that we did not appreciate being lied to. The account manager downgraded our service to bring our payment down around $10.00 and offered a $28.00 credit off of one of the bills. So our camera no longer works or the keypad or phone app. I am angry that we still are paying so much when we were lied to to get our business. The kids that are hired on for sales need to be trained better and told that they are not allowed to lie to the customers. I would like out of my contract completely, but of course was not given that option. I will not return to Vivint when my contract runs out and I will not give Vivint good reviews to my friends and neighbors. I am also considering calling BBB.

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Genevieve L February 15, 2017 at 6:03 pm

I just bought vivint on February the 9th and the next day on the 10th of February 2 guys came to installed the camera system and the. Technician went to the roof and cracked my ceiling and other area as well he claim he did cracked the ceiling and an e mail was sent stating from Zynra from office in management stated that vivnt was not going to fix the issues and state that the technician’s who were in my home stated that there was already cracks in the ceiling and i advised her that when he craked the ceiling only the technician who did the damaged was up there and new guy who just started no ther guys where here in the home later he said that someone a 3rd person was coming to help to put up the camera i want head corters to call me asap look into this complaints. .you all lie

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Latisha Sills February 7, 2017 at 10:40 am

This is Latisha Sills my address is **** Devonshire Court phone number 254 251 XXXX. I would like to make a complaint. Recently at the end of January I spoke to a representative and I told the representative not to go into my account until February 22 2017. On February 1 2017 I notice this same representative I spoke to went into my account. This makes the second time I experienced this. I do not appropriate this representative false classifying information. Now vivint is telling I have to wait until my money is refund back into my account. I feel it is not right I have to wait for my money to be refund and it was vivint representative fault for doing something that not right.

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Diana February 5, 2017 at 11:47 am

Hello, I been with Vivint for about 6 weeks now, and 3 weeks ago the panel and the door lock are not working properly. The panel black out a lot. I requested a vivint technician 3 weeks ago to come by. I took time out of my very busy schedule to wait on him to come he didn’t show up nor made a courtesy call. so I figure reschedule. so last week Feb 2 on firday I waited .and again no one show up nor made a courtesy call, I was upset because no one made a phone call to inform me that they are not showing up , I called supervision to let him know what is going on he assure me that someone by the name of christian a will show up the next day on a Saturday, and once again I cancel my clients for a later time . well not even Christina show up nor gave me a courtesy call. I been setup 3 time and no one came by to fix the issue. now its sunday no one called me back to fix the issue. Supervisor said he will call me back to fix the issue he too didn’t call me back. Does anyone see the importance in addressing the issue. here my number i need this asap i have a business to run. Thank Diana 713 291 XXXX

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BR February 2, 2017 at 1:35 pm

We purchased the Vivint Smart Home System at Best Buy. The alarm system looked great and the Vivint rep explained everything very well. Our package included several cameras, additional smart locks, cloud recording, thermostat, Amazon Echo, etc.; the whole works. The installer came within 2 days and setup the alarm system.

It worked for about a week, and then we started to have problems with it. Cameras go offline frequently, when online, they intermittently don’t record at all and sometimes don’t record motion (in playback mode, there are no tick marks on the timeline to show movement even though you can see the movement on the video), doorbell speaker volume and panel volume are weak, etc. We’ve had techs out several times to fix the issues, which they work to resolve, but then the same issues come back. Had 2 cameras replaced, panel modifications done, smart door lock replaced to name a few. Speaking with tech support on the phone is like talking to a wall. Every tech support rep we spoken with has no clue what to do. They just read a script and insist that is what needs to be done.

Out of frustration, we went back to Best Buy and spoke with a Vivint assistant manager. He used to be an installer and seems electronically minded. He felt it was a defective panel and said to have a new one put in. When the tech came to the house, he refused to put in a new panel, modified something on the old panel and said that should take care of it. It worked for a few hours, and the system went back to doing what is has been doing all along, not working properly.

We are at the point where we are looking at other alarm systems and will remove Vivint. We don’t recommend Vivint. Too many issues and not worth the frustration.

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Larry Nead January 20, 2017 at 4:18 pm

Your system failed. When we called we were told that we did not have an active account. Lies since we have paid faithfully every month. Your tech pulled the equipment since we have no trust or faith in your company. Your support wea extremely rude when we tried to work this out so now I will tell everyone I know about Vivint and their lack of service.

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Nan January 16, 2017 at 10:24 am

YOUR COMPANY IS FULL IF INCOMPETENCE AND YOUR ENTIRE GOAL IS TO DEFRAUD UNSUSPECTING CONSUMERS OUT OF THEIR HARD EARNED MONEY BY INSTALLING FAULTY/INCOMPATIBLE EQUIPMENT. WILL BE REPORTING TO THE BETTER BUSINESS BUREAU FOR THEFT OF SERVICE AND FRAUD. I HAVE NEVER HAD SUCH A HORRIBLE EXPERIENCE WITH A COMPANY.

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