Vivint was founded in 1999 in Provo, Utah, by current co-owners and CEO Todd Pederson and Keith Nellson. Originally named APX Alarm Security Solutions, the company sold and installed alarm systems for homes and businesses. In 2006, the company began to expand substantially when it began monitoring services.
Today, Vivint is a smart home service provider. The company was acquired by The Blackstone Group in 2012 for $2 billion. In late 2016, Vivint claimed to have more than 1 million clients in the US and Canada. The company is perhaps best known for the Vivint Doorbell Camera, which allows clients to see and respond to anyone who rings the doorbell at their home or office, giving the impression that they are in the building.
In July 2018, Best Buy stated that they were reconsidering their partnership with Vivint, which began in May 2017. This partnership allowed a few Vivint employees to work from Best Buy locations to help solve problems customers might have with products, as well as answer questions.
Vivint operates as a subsidiary of the APX Group.
In late September 2020, a Canadian homeowner was shocked to discover that the former owner of her house had complete control over her Vivint Home Security system.
Vivint has received numerous awards, including Best Buy from Consumer Reports in 2016, Best Product of the Year by PC Magazine in 2015, and two Gold Stevie awards, along with two Silver Stevie awards, the latest in 2016 for Outstanding Customer Service. Vivint frequently receives customer service awards and generally has positive customer reviews.
In October 2020, USNews listed Vivint as one of the top home security systems.
