Shark (Vacuums) Corporate Office - Corporate Office HQ

Shark (Vacuums) Corporate Office

How would you rate your experience with Shark ?

[Total: 9    Average: 1.4/5]

Shark Corporate Office Address

SharkNinja Operating LLC
89 A Street Suite 100
Needham, Massachusetts 02494

Contact Shark

Phone Number: (617) 243-0235
Fax Number: (617) 243-0778
Website: https://www.sharkclean.com/
Email: Email Shark

Shark Facts

Founder: Mark Rosenweig
Date Founded: 2003
Founding Location: Newton, Massachusetts
Number of Employees: 800

Shark Executives

CEO: Mark Rosenweig
CFO: Miriam Moore
COO: Mark Barrocas

Shark History

Shark Logo

Shark Vacuum, also known as Shark Ninja, actually got its start about 100 years ago in Europe making sewing machines. The business expanded to Canada, where 3rd generation CEO Mark Rosenweig, decided to make an offshoot of the company and move it to Massachusetts. Rosenweig developed a unique type of vacuum cleaner, as well as a blender called The Ninja in 2003.

 

Shark vacuum The company created a different type of easy to use, lightweight vacuum called The Shark. This vacuum quickly became so popular that within 5 years, it outsold the previous #1 selling vacuum made by Dyson.

It was rumored in 2017 that the company was up for sale and later that same year, CDH Funding, a private equity firm, invested $1 billion in the company for a significant equity interest.

Shark Robot In early 2018, the company introduced their robotic vacuum to compete with company’s such as Roomba. In the May 2018 edition of New York Magazine, the Shark Ion robotic vacuum was listed as the best such vacuum for picking up pet hair.

The corporate office for Shark is currently found in Needham, Massachusetts.

Shark Logo 2

 

Shark FAQs

Question 1: What is the phone number for Shark ?
Answer 1: The phone number for Shark is (617) 243-0235.

Question 2: Who is the CEO of Shark ?
Answer 2: The CEO of Shark is Mark Rosenweig.

Question 3: Who founded Shark ?
Answer 3: Shark was founded by Mark Rosenweig in 2003.

{ 9 comments… read them below or add one }

stevendantilio November 1, 2019 at 4:36 pm

where is my vaccum or#z2710668

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Diane Tustin August 22, 2019 at 12:22 pm

My husband and I decided to purchase the TRUPET upgrade while watching the infomercial August 17, 2019. We called the number shown 1-800-798-7398 and inquired about purchasing the product through the payment plan as described on the infomercial. The infomercial also stated that we would receive a 5 year VIP warranty and the steam mop as a free gift. I gave the sales representative my information on a recorded line, and purchased the product. Two days later the entire purchase price of $299.80 plus $17.99 tax was amount was removed from my account. I was not sent a confirmation email nor was I sent a shipping confirmation email.
August 19, 2019, I contacted customer service and was told that there was nothing they could do to rectify the situation. The customer service representative told me that I would have to wait until the product was delivered, return it and wait for my reimbursement.
August 22, 2019, I contacted customer service for the second time. I explained my situation to the representative. He informed me that I had purchased the vacuum in full and that it showed nowhere that I asked for the payment plan. I asked if the sales calls were recorded and was told that they are for quality assurance but, they did not have access to the recordings. I told the representative that I had not received an email for order confirmation or shipment information. The representative ask me for and alternate email address and I did receive both emails. I have NEVER dealt with such horrible customer service as I have with Shark. I am extremely disappointed and am hoping that the products perform as promised.
I just received my shipment, August 22, 2019 .
My name is spelled incorrectly. The outer shipping box is not properly sealed. . All pieces were included and in new condition. Assembly of both the mop and the vacuum were extremely simple. I have yet to register the products and warranty. I am doing so after closing this correspondence.

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JANET an ANDY WOJTURSKI August 16, 2019 at 5:07 pm

WE PURCHASED A SHARK APEX FROM HOME SHOPPING NETWORK, IT IS SO HEAVY AND DOES A LOUSY JOB OUR OLD DYSON IS 10 YEARS OLD AND DOES A MUCH BETTER JOB AND IS NOT AS HEAVY. WE WILL NEVER BUY A SHARK AGAIN. WE PAID 300.00 FOR YOUR SHARK AND IT IS A PIECE OF JUNK. DOES A TERRIBLE JOB AND IS WAY TO HEAVY FOR ME AND MY WIFE .

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peter Skillman July 30, 2019 at 9:40 am

hi I have a idea for a new product aimed at the pet owner market. so it would have at least the same potential if not more potential sales than your pet hair hover

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LAURA HADDON April 25, 2019 at 11:44 am

Rubbish on short pile carpet and vinyl. Everyone raving about them so purchased one and the only room it does well is the thick pile carpet in my living room. Also needs declogging of the tinest pieces of dirt/hair , cuts off all the time and even though I clean the filters, pipes and runners everyday it never performs any better. When I put it back in its place all the rubbish falls out the hoover!

I HAVE 1 INSTALLMENT LEFT TO PAY AND I AM NOT HAPPY WITH PRODUCT . Rang customer services and straight away because I am past my 28 days she said sorry you cant bring it back now! AM I NOT STILL MAKING PAYMENTS ON THIS!!! She says we need to trouble shoot, I spend more time cleaning the hoover and filters out than I do cleaning,its simply rubbish

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Karen Salse March 29, 2019 at 5:42 pm

I have a Shark Navigator that is overheating. Took everything apart and replaced filters. Nothing stuck in hose or roller. You did send me a new vacuum awhile ago and that is the vacuum that is overheating.
What do I need to do now?
Karen Salse
cell: 760/885-XXXX

Reply

kelly porter December 21, 2018 at 4:00 pm

bought a shark at khols. called customer service many times to get parts fixed. there also telling me my vaccum is a retail divice !!!. so its not covered for parts!. B.S.!!!! & been told there is no record of me calling . then 10mins later I called again and the guy said yes there are records of ur calls. but where not going to replace MY part. I have to pay 47.00 !! when the week BEFORE THAT I was told it would coast me 20.00 to replace the roller!!!!!!!.iv already had the power base replaced.!!. IV HAD NOTHING BUT TROUBLE WITH THIS VACCUM !! ALL IM WANTTING IS TO GET THE PART THE ROLLER FIXED FOR WHAT I WAS TOLD IT WOULD COAST ME $20.00 FOR THE SHIPPING!. I WILL NEVER RECOMMEND THIS COMPANY TO ANY ONE!!!!. I WILL ALSO NEVER BUY FROM U AGAIN EITHER!!!!!! U SUCK BIG TIME!!!!!!! U TREAT UR CUSTOMERS LIKE SHIT!!!!.I HAVE ALSO POSTED ON FACEBOOK HOW U TREAT UR CUSTOMERS TO !!!. I WANT MY ROLLER REPLECED FOR WHAT I WAS TOLD IT WOULD COAST ME FOR THE $20.00 FOR SHIPPING!!!! WTH IS THE PROBLEM GETTING MY PART REPLACED FOR WHAT I WAS TOLD!!!!!??????? ****** U TREAT CUSTOMERS LIKE S**T!. IV BEEN WAITTING FOR A YR FOR A SUPERVISOR TO CALL ME BACK LIKE HEY SAY THEY WILL !.

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Cathy Wiseman November 23, 2018 at 2:46 pm

I called customer service to let them know my brand new 1 day old machine lost a wheel that will not go back on. I was told to call back as they were have a maintenance run on the system and I would have to call back in a couple of hours. This is Black Friday, who runs a maintenance at 11 am on Black Friday. No one said I am sorry that happened let me get your name to the proper person and someone will call you back, I was told they would not do anything and I had to call back they did not care if I gave Shark a poor review. This is the second Shark I have purchased, with this customer service I will not refer or purchase another.

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holly H August 6, 2019 at 12:09 am

I bought my first sweeper in 2015, it has worked well and I recommened them to others–a few have bought them…I have a lifetime warranty and I called with a few issues…turns out they are sending me a new one, BUT, my problem is..I lose my lifetime warranty–only get 3 yrs WHAT is up with that?? I want my lifetime on the new sweeper..it wasn’t my fault that your sweeper went bad and I new a new one..Who do I need to talk with to get my lifetime warranty put over on new one. You can just fix my old one and send back to me–the one with the lifetime warranty. Please response

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