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Amazon Corporate Office

Amazon Corporate Office Address

Amazon.com Inc.
410 Terry Ave N
Seattle, WA 98109

Contact Amazon

Phone Number: (206) 266-1000
Fax Number: (302) 636-5454
Website: http://www.amazon.com
Email: Email Amazon

Executives

CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

Amazon History

Amazon.com was founded in 1994 by current CEO Jeff Bezos.  The company was run out of Bezos’ Bellevue, Washington garage and was an online bookstore.  Within two months, sale were over $20,000 per week.

In 1996, the company reincorporated in Delaware and in 1997 had its IPO.

The company completed many acquisitions in the late 90s including PlanetAll, IMDB, Alexa, CD Now and Joyo.com

In 1999, Bezos was named Time Magazine’s man of the year.

In 2001, the company turned a profit for the first time.

In recent years, the company has grown rapidly with the release of the Kindle, Kindle Fire and other tablet and e-reader devices.

Today, Amazon.com is the world’s largest online retailer.

 

{ 248 comments… read them below or add one }

Don Stone February 3, 2016 at 8:43 am

The 2nd brick and mortar bookstore that Amazon opens should be in the West San Fernando Valley in Northern Los Angeles. The communities of Chatsworth, West Hills, Canoga Park, Woodland Hills, Northridge, Granada Hills, Winnetka, Reseda, and Encino are middle class and upper middle class, and contain over 500,000 residents. And there are *no* brick and mortar bookstores in those communities at all. Some have to make an hour round trip drive to buy a paperback!

Reply

Adrienne Ingram January 29, 2016 at 6:13 am

I doubt this will even be read but somebody needs to read what im about to say:

Im a temp with ISS working on assignment at BWI2 in Baltimore Maryland.
I’ve been there since 11/12/2015 .I am a 41 year old single mother, who is a veteran of the Armed Services ( USAF) and was referred to Amazon through the VA at Perry Point. Ive been an above and beyond employee who has maintained a perfect record, with no points, never been late, and attendance record. I have worked in Pack A.F.E maintaining production Rates between 160 to 232. I’ve helped production in Gift Wrap during peak season, pack singles, pack multi, and now transferred to I.C.Q.A. I recently was denied my application for a conversion and i’m angry, heartbroken, and so sad. Ive been so disrespected, embarrassed, and pushed to the side as if i’m just a number, a body, to push products out the door and not a person who has been mistreated, and been put through unneccesary mental and emotional turmoil for nothing. Where is the CEO? Does the corporate office care if they loose their V.A. programs because of reported complaints backed up with emails that Amazon sent to prove that the left has no clue as to what the right is doing? If nobody wants to help me or listen surely I will not stop until someone cares. Im not gonna be homeless with a 4 yr old son all because of a dishonest leader that should not be employed or because Im being discriminated against. I have well over 2 yrs warehouse experience, my job performance is nothing short of superior and I was told I was getting hired and lastly sent an email congratulating me for being offered a permanent position and emails from Amazon HR in Seattle to back that up. I was told to explain a child neglect charge that was found during my background check and back up if possible with documents which I did. I told everyone since the day I applied 11/10/2015 about my 4 year old son who is developmentally delayed and dealing with mental health issues who 10/12/2014 after I went to bed, got out of my bed and went downstairs and unlocked the deadbolt on my front door and exited my home and was found outside at 7:30pm alone for 10 mins in front of my house.I awoke to 5 sheifs in my bedoom arresting me and I was very confused because the last thing I recall was putting my son in my bed because I knew he didnt want to go to bed.This is why I was charged with being neglectful. If I may ” what does this have to do with working at amazon? there are 4 convicted felons at BWI2 and 2 P.A’S with theft charges on their record but they were hired 8 months ago.. Anyways, I then was told of a 1ww that was filed against me for not making my rates during peak. I witnessed a supervisor for the 18 time verbally abusing the women working beside me. She was very upset, crying and angry asked me if I would go to the immediate supervisor and back up her version of events. I did do that because this gentleman is abusive, he belittles women, humiliates employees in front of everyone and nobody does a thing about it. When Integrity approached me while working 1/12 I didnt sign it because it’s a lie but why would I get written up toward the end of January for something that happend in the middle of december before Christmas? How can I get a written reccomendation for my production rates and job performance during the peak season before Christmas and at the same time get written up for not making my rates? He went and filed a false written warning against me because I reported his abuse to other leaders, used another supervisor name ( my immediate supervisor is the name he put on the document basically making it appear to have been filed by Patrick Downs who never filed it. This abusive employee forged a supervisors name and clearly lied because Ive always made my rates ( I believe Patrick Downs might be one who wrote a recommendation i’m not positive) . Leadership has watched me work and have verbalized how I am an asset to the company and Ive never given any less than 150 percent when at Amazon . I was told the warning was being removed from my record, but when I got transferred to ICQA everyone forgot about all of this. I have been put through needless , emotional, chaos for almost 2 1/2 weeks. On 1/20/2016 I received an email congratulating me and offering me a permanent job and 5 hours later shockingly I get another email stating that I will not be getting hired,when asked to be given a reason it was communicated to me via email that “Due to a 1st written warning i’m no longer eligible for conversion” Ive emailed corporate, BWI2, a few other fulfillment HR and nobody cares. I have recieved 1,224.00 for a service connected disability Ive dealt with for almost 20 years and when I was told by two supervisors and an Integrity staffing supervisor ( temp) that I was gonna get hired hands down I gave up that money from the state because working full time at Amazon I make over the amount allowed while getting that money. I surrendered it. Now I’m a single mom who because of a Supervisor that abuses his authority as a leader to humiliate, abuse, embarrass, and belittle employees all who are women was angry that I reported him to HR he not only lied about me not making my rate but forged another supervisors name and filed this false,bogus, fradulent document purposely so I wouldn’t be hired actually accomplished his goal. So now me and my toddler are loosing our apartment, medical ins, and vehicle because if Ive got no job, gave my social security check back believing that I was converting, and I cant support either one of us. Is this how Amazon treats all military veterans who are possibly coming out of a disability they acquired while serving? I also was a military wife for my husband who was in IRAQ for 2 years and now works at the pentagon /NSA. This is so wrong, unprofessional, dishonest, and sad! I need someone to care about my experience and know that Im not a number. Ive worked so hard, Ive gone way over what’s been required as a temporary associate, and I’m a veteran and I’m not good enough to be a perrmanent employee? if I become homeless and I loose my child because Ive got no job for no reason besides lies and abusive leaders that nobody wants to do anything about i will go as far as I can possibly go in order to be vindicated and acknowledged that Ive indeed been mistreated. Ive already sent an email to the Veterans administration in Washington D.C. since it was the V.A. who referred me to apply in the first place. Amazon ought to realize that I’m a huge tax deduction because I’m a Vet and because I have received Social security due to a disability acquired while serving in the USAF. I’m so sorry at this point i’m repeating myself over and over again. Ill leave you with this..I love my job and I enjoy working for Amazon as a whole. Ive been a faithful shopper and wanted to work here because of the community service and Military programs Amazon has. I’ve overcome insurmountable obstacles in my life and I also do alot of volunteer work with drug addicts.While working at Amazon I got my hope back and my faith in humanity again. Working at Amazon gave me the confidence I needed to gain faith in myself and believing I have alot to offer. Now alot of that is not the same because of the past 2 weeks. I pray this reaches someone who knows what its like starting from the bottom and I hope whoever reads this strives to put employees first, building them up and encouraging associates to work hard and advance. I hope Amazon realizes that you’re employees if they were gone then there would not be an Amazon. How you treat you’re employees always determines how successful you’re company becomes.Thank You, Best Regards Adrienne Ingram

Reply

Bill Englander January 28, 2016 at 10:46 pm

This chat transcript between me and 3 – count ‘em – 3 customer service drones says it all.

It gets good at 09:45…
Amazon Your AccountAmazon.com
Message From Customer Service
Hello,
Here’s a copy of the chat transcript you requested:

Initial Question: Looking to reconnect with Raj…

09:18 AM PST Richa(Amazon): Hello, my name is Richa. I’m here to help you today.
09:19 AM PST Bill Englander: Can I chat w/Raj?
09:19 AM PST Richa: I am sorry Bill, It is not possible to transfer chat to last representative. I will try to help you in this.
09:20 AM PST Bill Englander: Good grief!
09:20 AM PST Richa: I have checked that you have re-register your kindle.
09:21 AM PST Richa: Now please go ahead and go to your pandora app.
And check if it is working.
09:22 AM PST Bill Englander: Already tried it. Doesn’t work, still.
09:24 AM PST Richa: In that case, Let me connect you to a member of our kindle specialist team. It will only take a moment.
09:25 AM PST Vanessa(Amazon): Thank you for contacting Amazon.com. My name is Vanessa. I’ll be more than happy to assist you today.
Hi Bill! How are you?
09:25 AM PST Bill Englander: Good. Yourself?
09:26 AM PST Vanessa: Glad to hear that you are doing good today Bill! I’m doing well also, thanks for asking.
Would it be fine with you if I place you on hold for a few minutes while I check on the conversation you had with the previous representative?
09:26 AM PST Bill Englander: Of course…
09:26 AM PST Vanessa: Thank you!
09:28 AM PST Vanessa: Thanks for waiting.
I’m sorry to hear that you are encountering issues with the Pandora app on your device. I do see that you have performed some troubleshooting steps already for this issue.
09:29 AM PST Vanessa: On this case, I will need to transfer you over to the App store department to further assist you with this concern. It will just take a minute or two. Please stay connected, thanks!
09:30 AM PST Amazon: Hello, my name is Akhil, I’ll be glad to help you today.
09:30 AM PST Bill Englander: Go ahead…
09:31 AM PST Amazon: Thank you please allow me a moment whie I read your concern.
09:33 AM PST Amazon: Thank you for waiting.
09:34 AM PST Amazon: I understand your concern that “Pandora” app is not working.
I apologize for the inconvenience that you have faced.
I will try my best to help you in this matter.
09:35 AM PST Amazon: May I know the device that you are using?
09:35 AM PST Bill Englander: You are the expert…
Hmmm.
Kindle
09:36 AM PST Amazon: Yes.
Thank you for the information.
09:38 AM PST Amazon: Just to confirm, are you referring “Bill’s Kindle”?
09:38 AM PST Bill Englander: Negative.
09:39 AM PST Bill Englander: Bill’s 2nd.
Why don’t you know that?
09:41 AM PST Bill Englander: I’m beginning to think I’m getting the run-around…
09:41 AM PST Amazon: I am sorry, but I have checked your account, there are two kindle registered, “Bill’s Kindle” and””Bill’s 2nd fire”.
09:41 AM PST Bill Englander: Go ahead…
09:43 AM PST Amazon: Please, let’s try some troubleshooting to fix the issue.
09:43 AM PST Bill Englander: Go ahead…
09:44 AM PST Amazon: Please follow these steps:
1. Swipe down from the top of your screen and tap “Settings.”
2. Tap “Applications,” and then “Manage All Applications.”
3. Select “All Applications” in the drop-down filter.
4. Select “Video.”
5. Tap “Force Stop,” and then “Clear Data.”]

09:45 AM PST Bill Englander: Video?
09:45 AM PST Amazon: app*
09:46 AM PST Bill Englander: What does app* mean?
09:47 AM PST Amazon: Option 4. Select “app”.
09:48 AM PST Amazon: Once you’ve cleared your app data, restart your device by pressing and holding the power button until you see an option to “Shut Down.” Once your Fire Tablet is off, press the power button again to turn it back on. You should then be able to access and watch your video from the “App” tab.
09:49 AM PST Bill Englander: Are trying to be obtuse, because you doing a great job…
This is Pandora.
09:50 AM PST Bill Englander: How do I file a complaint?
09:54 AM PST Amazon: Thank for waiting.
I am sorry for the hassle you haev faced with this regard.
I will try my best to assist you with this Bill.
09:55 AM PST Bill Englander: How do I file a complaint?
09:57 AM PST Bill Englander: Also, how do I submit a warranty claim?
09:57 AM PST Amazon: In that we need to try factory reset of the kindle device again and try to fix this issue.
09:58 AM PST Bill Englander: How do I file a complaint?
09:59 AM PST Bill Englander: BBB?
10:00 AM PST Amazon: May I know which compain you want to file?
10:01 AM PST Amazon: complaint*
10:01 AM PST Bill Englander: No.
10:02 AM PST Bill Englander: Why are you stalling?
How do I file a complaint?
10:03 AM PST Amazon: May I know which complaint you want to file?
10:04 AM PST Amazon: If you wish I will assist you further for more troubleshooting steps and try to fix this issue.
We need to try last troubleshooting steps and try to fix this issue.
10:05 AM PST Amazon: Shall we start?]
Thank you.
Amazon.com
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Reply

Naomi Johnson January 28, 2016 at 6:56 pm

I have been a customer of amazon’s for over 13 years. My husband and I spend 10s of thousands of dollars with you every year (I will be more than happy to provide my account information).
Today all my reviews have been “suppressed” as review appeals stated and said I would no longer be able to review products purchased from you.
I find it interesting that a.) you trust my money, you sure still accept that but, don’t except my honest review. b.) that you won’t give an example or reason as to why or what I did wrong that I am no longer able to review products.
Do you not want your customers to know the truth behind your products? I assure you I am very professional when I write my reviews and always list helpful ways in which products can be improved without tearing apart your products in a destructible manner.
As a self employed person that also runs a corporation myself, I am dumbfounded on how you think you will retain consumers AND merchants if you continue to run your business in this manner, especially towards one of your most loyal customers.
I hope you will have a sit down with your appeals department to teach them the importance of knowing a true customer that is important to the survival of their job and this corporation.
I may be just one person but, something tells me there will be a lot more concerned and lost consumers if you continue to allow your departments to be ran in such a way.
-Naomi Johnson

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Sandra Goshorn January 21, 2016 at 1:05 pm

I have, within the past 3 weeks, had such terrible customer service, I doubt I will be back to Amazon for any more large ticket items. On Jan 13th, I purchased through Amazon a Canon 100-400mm lens- $619.99 (#*…3579) which was cancelled within 2 hrs by seller for “technical reasons”. When I called about the cancellation I was told I wouldn’t be charged, but I was. It took over a week and we called the credit card company to insure it wouldn’t be released.
Calls to your customer service department resulted in major frustration with people who had no concept of what I was talking about. They didn’t even live in and weren’t from USA.
3 days later I found another lens ($831.99 (#*…7046), purchased it and waited to hear from the seller. When I finally contacted him via email, I was informed the item had been sold so I replied that I was the buy and it WAS coming to me, wasn’t it? No reply. I requested updates via the tracking number. The last email regarding the delivery of this item was that it had been delivered – not to Florida, but to Nigeria!! So, Once again I called Amazon and got the out of state customer service, who explained that it was coming from outside the US and delivery would take longer! When I explained that Florida was just down the road from Maryland they had no concept of what I was saying. I then requested a customer representative Supervisor in the US.
I still have not received my money back. I finally went to another company and purchased a lens. It will be delivered today.
Meanwhile Amazon tells me that since it was a “third party seller” they couldn’t give a refund. They would have to “investigate” and then refund my money – 10-14 days later.
TWICE IN LESS THAN 2 WEEKS…. both “third party sellers”, through a company from whence I have been buying for years and now I find you don’t “vett” your sellers?? And you have to “investigate” complaints and refunds?! I cannot tell you how difficult it is to reach a seller and/or Amazon customer service. It’s as if Amazon has to insulate itself from their business base – customers.
Well, you’ve lost another customer for any big ticket items from this extremely unhappy, long term asset – known as a CUSTOMER.
Sandy Goshorn

Reply

Chad Smith January 7, 2016 at 7:26 pm

Dear Amazon Corporate,

As a Prime member for several years and an avid proponent for Amazon, I am appalled at how my issue was handled by your customer service today. I purchased a laptop from Amazon.com as a Christmas present, after 5 minutes the hard drive crashed. Dell explained that I have to speak with Amazon. Amazon will not exchange the product. Instead they will do a return and allow me to pay an extra $131.00 to get the product I need. This is not right.

To start, Amazon does not make it very clear customers are actually doing business with a 3rd party. My account is with Amazon, I go to the Amazon site, I pay Amazon. The exchange can not happen because there is a 3rd party vendor in the equations. My point is two fold. 1. I am doing business with Amazon. I don’t care about the 3rd party. 2. Now I understand there is a legal aspect of inventory involved here and concede the fact you can not pull from another companies inventory, but why cant we call the company that sold the questionable product and see what they can do? I am left holding the bag of crap that was apparently created by the Amazon 3rd party vendor. It seems wrong to punish a customer for the mistakes of a vendor. How is this vendor held accountable? Customer Service could not answer that. I am not asking for anything special here. I just want the product I purchased. I don’t need credits or free expedited shipping. I just want the damn computer.

Second, you apparently have 5 levels of customer service. That was explained very clearly to me. The first person I spoke with was Erin T. She was amazing. Please give here a promotion. She truly wanted to help, but made sure she stayed within protocol. The other people I spoke with however were not nearly as helpful. One in fact was possibly the rudest person I’ve spoken with at a large company. Worse then Verizon. Have you ever called Verizon? Its bad. Now back to the customer service process. When I reach the last person he offers to give me $65 on my Amazon Account. I was proud to tell me he was meeting me half way. While I appreciate the offer, this is not half way. I can not actually use this money to buy the new CPU that happen to now be $131 more. I, in fact, have to use it on other products. So now I spend my extra $131.00 for the CPU and then shop on your site some more. That is wrong. You have not fixed the issue, you have created more business.

Third, once I had exhausted every thing the last person was either authorized to do, or willing to do; he told me that he was the last person. His boss was not in the country and would not take my call. Now you are telling me at Amazon, the last line of customer service is level 5 (his words, not mine). But that isn’t even the best part; no no. He then tells me that if I want a different resolution I can call the customer service number and go through the process all over again. Because those people may have a different scenario. What? You want me to go through the hell again? You want me to spend that amount of time again? At what point do we pick up the damn phone and call the 3rd party vendor?

I can tell you that I only shop at amazon during the holidays.In fact, With exception to groceries, I nearly exclusively shop on the site throughout the rest of the year. I’ve purchased TV’s, tablets, chargers, ski gear, a hover board that can spontaneously catch fine (mine is doing fine by the way), and about 100 or more air compressors for my company. My entire family now shops on your site. I have received bad product before, and I understand mistakes happen. In the past you have always at least tried to make it right. That is all I can ask for. In the last year things have really changed. This in the second time in a few months your customer service department has blamed an issue on a 3rd party vendor and basically told me to kick rocks.

So I finish with this, Fool me once, it is on you. Fool me twice, it is on me. I can promise there will not be a third. I will pay off my balance on the credit card and take my business to a company that actually cares about my business. Amazon has now grown to the point that my family’s, my company’s, and my personal business does not matter to them. This is a sad situation. And for the first time after spending hours with a customer service department, I felt it is necessary to speak out on social media. My promise to you is that I will continue to speak out against your service and policies

Ex-Amazon Customer
Chad Smith

Reply

Dee Lightner January 4, 2016 at 9:09 am

I ordered a DVD for a Christmas gift. It neve arrived after a reasonable amount of time. I left a bad review for the seller.

The seller refunded my purchase price and shipping.

I ordered it from another seller and it came within 4 days.

BUT finally (after almost a month) the first order arrived.

I contacted the original seller to let them know it had arrived. I told the seller that if I had their address I would send the DVD back to them. They provided me with the address, and also refunded me the amount that I paid to return the DVD.

So, now I would like to post a GOOD review, or amend my original review to show that this seller DOES make good on issues. But I can find no link to post a good review.

I think it would be a good idea if there was a link to pst another review, so that other buyers know the seller did the right thing. AND I think that there should be a way to link the GOOD review with the BAD review, which would tell the whole story.

And, why is it so hard to contact AMAZON anyway? When I tried to post this info or find a link to post my good review even though i searched the option, I did not find anything.

Reply

Sean Felder December 19, 2015 at 12:43 pm

Was scammed twice by sellers who suppose to mail cases of XS Energy Drinks to me.I warned Amazon that I can report then to BBB if this continues.A disgrace cheating people out of money like myself

Reply

Melinda Lyons December 18, 2015 at 8:44 am

I just wanted to let you know that I am very un-happy and on my way to being put on the street because I was contacted earlier this year by someone who claimed that I could make money selling on Amazon. I had just been laid-off from my job and I thought that this would be a great opportunity for me to make money until I could obtain another job. This transaction cost me over $9,000.00 dollars. In may of this year, I was told that I would start making money in 120 days or 4 months after my account was set up. I am writing to you now to let you know that I have not seen a dime and that I could certainly use my money now since I have still not obtained employment and I’m sure I will never see my investment again. I just wanted to let you know that I wish you had more interactions with your associates to ensure that they do not continue to get scammed out of their hard earned money and are left in limbo, broke and on the street.

Thank you
Melinda Lyons

Reply

carole December 8, 2015 at 12:07 am

Falicia Walton Amazon you really hurt me with my undelivered items
Like · Reply · 1 · 7 hrs
Amazon.com
Amazon.com Oh no! Maybe we have some band-aids around to help! Can you tell us more about what’s going on?

-Mason R.
Like · Reply · 6 hrs
Jeffrey Mitchell
Jeffrey Mitchell well that’s rude comment…. mason
Like · Reply · 1 · 3 hrs
Elizabeth Curtis
Elizabeth Curtis He was being funny, and making a point to say he will try to fix it. Get a grip!
Like · Reply · 1 · 2 hrs
Carole Niloff
Carole Niloff Amazon.com Screen Shot smart ass

Reply

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