Amazon Corporate Office - Corporate Offices & Headquarters

Amazon Corporate Office

Amazon Corporate Office Address

Amazon.com Inc.
410 Terry Ave N
Seattle, WA 98109

Contact Amazon

Phone Number: (206) 266-1000
Fax Number: (302) 636-5454
Website: http://www.amazon.com
Email: Email Amazon

Executives

CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

Amazon History

Amazon.com was founded in 1994 by current CEO Jeff Bezos.  The company was run out of Bezos’ Bellevue, Washington garage and was an online bookstore.  Within two months, sale were over $20,000 per week.

In 1996, the company reincorporated in Delaware and in 1997 had its IPO.

The company completed many acquisitions in the late 90s including PlanetAll, IMDB, Alexa, CD Now and Joyo.com

In 1999, Bezos was named Time Magazine’s man of the year.

In 2001, the company turned a profit for the first time.

In recent years, the company has grown rapidly with the release of the Kindle, Kindle Fire and other tablet and e-reader devices.

Today, Amazon.com is the world’s largest online retailer.

 

{ 265 comments… read them below or add one }

CATHERINE August 24, 2016 at 9:43 am

FILING LAWSUIT AGAINST AMAZON.COM AN J.BEZOS FOR FRAUDULENT ACTIONS FOR REFUNDS OF $200.00. THIS COMPANY DISREGARDS THE ELEMENTS OF CONTRACTS AND SALE.
PENZY SCEAM

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Joe Simpson June 28, 2016 at 3:29 am

On 26 June I ordered two items for $18.07 each. The add the n the item showed Amazon prime with their logo and I selected free 2 day shipping for the order . At 9:44 PM that night I received an order confirmation with “delivery date pending in the arriving box. Since I placed my order late Sunday night I thought nothing of the date pending entry. On 27 June at 9:52 PM I received an email stating that my delivery date was changed to Friday July 01. I called customer service and spoke to a man (unknown name) who said he would help me. He advised me to cancel my order and reorder the same item on the Amazon website, but before ordering click on the words in stock. When I did that the same display came up except the price was now $20.63. I told this to the customer service man and he replied that the original order was from another vendor but shipped by Amazon and that Amazon had the item in stock at their where house but their price is $20.63. He further advised me that if I did not canc l then reorder I might not even get the items on 01 July. I asked to speak to his supervisor and another man told me the exact same story. I asked to speak to his supervisor and was put in contact with a woman named Jennifer P (would not give me her last name). She spent 20 minutes trying to justify amazons policys and never once even asked me how she could help me. When I asked to speak to her supervisor she refused to do so. With such non responsive customer service representatives your company will suffer greatly. I know of one customer (me) who will no longer be doing business with Amazon.

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Jeff June 25, 2016 at 9:55 am

I want to file a formal complaint about the way you treat customers. My order was supposed to be delivered on Friday 6/24. The driver never made an attempt at delivering the package despite what he said. The doors were unlocked and he had instructions directly to my door. Logistics lied to me four times and told me it would be re-delivered at different times and nobody ever showed. At this point you should give me my order for free. I will never do business with Amazon again for any reason.

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Ann Denzer June 2, 2016 at 5:05 pm

I called 1-866-634-8379, 6-1-2016. there were errors on my statement. I waited 15 minutes “on hold” then A latino speaking person, she had not a clue what was talking about. Hung up. called same number waited 20 minutes on hold got English speaking person and she had no knowledge about the unauthorized $99.00 charge and said it was all my fault. She could not explain the Fee of $1.71 charged monthly to my account. I asked for her supervisor and waited 15 minutes on hold. Got supervisor and she said I donot understand your complaint the charges are your fault and the fees are your fault. I asked to be transfer to a customer service agent for Amazon and after 10 minutes on hold, got a female that I could not hear. She took my phone number at 8:30pm and would call back immediately. After waiting for two hours I never got a call back from Amazon.

The Synchrony Bank/Amazon is a total mess!!!!!! today 6-2-2016 @ 2 PM tried to call the Corporate office and got nothing but a computer telling me to call other numbers or e-mail addresses. THE IS NO ONE ALIVE TO SPEAK WITH ABOUT MY ACCOUNT.

AFTER ALL THIS MESS I WILL BE CLOSING MY AMAZON ACCT. Very poor customer service from the bank in Florida and the Amazon Customer Service non-response.

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Pat Ayers May 21, 2016 at 12:13 am

5/20/16: I spoke to several people today to follow up on an issue I thought was resolved a week ago. On 5/13/16 I spent several hours trying to get a duplicate $86.95 charge resolved. I finally talked to “MIke P” in billing who said he authorized the refund to the card that the charge was made on. He assured me the money would be in my account no later than 5/18/16. On 5/20 it was still not there. I called to find out when the money would be in my account and I was told there is no authorization for the refund, then I had to go through the whole process again. I had to deal with “Eddie” who repeatedly interrupted me, refused to transfer me to a supervisor then hung up on me. I dealt with people who could not speak English well enough to A) Understand what I was saying and B) for me to understand them. THE ONLY DECENT PERSON I DEALT WITH WAS FELICIA IN CHARLOTTE, NORTH CAROLINA. My issue is still not resolved but she did everything she could to try to find the authorization that “Mike” said he made. She spoke with “Unknown Charges” and “Billing” in an effort to resolve my issue. Unfortunately those people would not speak with me.

On 5/13/16 I confirmed that I was charged twice with my bank.

On 5/13/16 I had an Amazon employee confirm I was charged twice.

On 5/13/16 I had an Amazon employee tell me he was authorizing the duplicate charge to be refunded to the card charged.

On 5/13/16 I had an Amazon employee tell me the money would be back in my account by 5/18/16.

On 5/20/16 the money is not back in my account and I SPENT MORE OF MY TIME GOING THROUGH THE SAME PROCESS TODAY THAT I DID A WEEK AGO. Only to be told I was not charged twice.

My profile preferences were changed for the second charge. THAT MEANS I WAS STOLEN FROM. I WILL BE CONTACTING THE STATE OF WASHINGTON ON MONDAY, 5/23/16 TO FIND OUT WHO I NEED TO TALK TO IN ORDER TO PURSUE CRIMINAL ACTION. IN ADDITION, I WILL BE FINDING EVERY OUTLET POSSIBLE TO WARN AMAZON CUSTOMERS THEIR FINANCIAL INFORMATION IS NOT SAFE AND AMAZON WILL NOT PROTECT THEM.

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gene caffery April 7, 2016 at 9:23 pm

I have had 2 buying accounts on Amazon. Each with over 100 purchases, I spend about $500.00 a month on your site. I returned a laptop which was defective, it still had my name in it and I was afraid that my credit card info and checking account info was at risk. I opened a new Amazon account, and asked customer service to transfer my Prime membership from my old account. They said they could not do that. I am closing my new account, and when my 4 orders come on my old account, I am closing that too. You are losing a very good customer, and it could have been easily avoided. If I wanted to be treated like this, I would have stayed on EBAY.. Thanks for giving me the SHAFT and now I am losing my almost 1 year of Prime.

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P.K. March 19, 2016 at 4:25 pm

My complaints:

1. They’ve removed their customer service telephone number from their website.

They claim it’s a “digital age” and no one needs it live help anymore. The truth is that it will never be a digital age as long as humans are physical beings. When the internet goes out and you want to check on the status of an order, you should be able to call an Amazon representative without going through a screening process that rivals an NSA background check just to get a person on the phone to help you.

Humans are not digital, therefore this is merely an attempt to cut corners, have less staff to pay, and hear less complaints from clients so Amazon doesn’t have to take responsibility for the changes they make without the public’s knowledge.

2. The staff is completely out of their league. (Not to mention the majority of the staff is outsourced to third world countries.)

When I call in with a technical issue, the staff usually takes 45 minutes to an hour before they understand what I’m talking about. Amazon’s staff should be on top of every, single new development because frankly…it’s their job and they can afford it.

When I go to login to Amazon, I put in my username and password and the page refreshes to yet another login page, with a verification box. At first, I thought I’d typed in my password wrong. Then after weeks of trying to turn off this feature on my own, I called them up and they tell me this new feature is “for account security “.

I replied, “If someone’s trying to hack into my account, they will know how to type in my password twice and read a 4-character security code. The only thing that’s changed is my time being wasted by the lengthening of a once quick and easy process.”

If I have a password that’s 13 letters, 2 special characters, and the blood of a virgin, my account is no safer than it was before. The improvements to a website’s account security come from their end, not mine.

They replied, “Well no one’s ever made the complaints that you’re making.”

I provided them several petitions that have been started about the very issues I was calling about and then proceeded to remind them that they’ve removed their telephone number and feedback section from the website. That doesn’t mean people don’t have complaints. I advised them to do some research on what the public wants.

Amazon was one of those companies that used to give me faith in corporations. For years, it has been my go-to place because of their excellence, their easy-to-use platform, their telephone customer service, etc. Unfortunately they are starting to cave to the man in ways that are severely dangerous to the well-being and longevity of a successful business.

I hope they stop before it’s too late.

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Melanie W March 15, 2016 at 6:11 pm

I began working at Amazon in December through ISS and was transferred to Vendor Returns the end of January. In February, I was given a contingent full time job offer and attended the meeting where I began paperwork for background check and completed drug screen. I received a call from a lab in Florida a couple weeks later informing that I had tested positive for marijuana and i proceeded to explain to the woman that it’s not marijuana but rather Dronabinol, an anti-nausea medication that has been prescribed to me for years. It is not marijuana, medical marijuana, and is FDA approved for a million years now. I take this medicine for Crohn’s disease and ulcerative colitis. Is asked to email pics of my prescription bottle and did so immediately. I was also told that my screening would be marked as passed but if I was in a safety sensitive position, I may be required to take a physical. I had no problem with the physical as I work very hard to remain healthy, I was the safest person of everyone I worked with, and I’ve had way more safety sensitive positions climbing on dump trucks, tractor trailers, operating forklift, you get the point. The MRO’s who reviewed my DNA hair follicle drug tests in the past always called and spoke to me about my disease and then immediately passed my screening.
So, after reading on my job page that I had “failed contingencies,” I immediately went in person to see Jessica S. in HR at my place of employment. She looked at the email while I was there and told me that the MRO had recommended a physical and I told her exactly what I started earlier… that I am more than ok with any tests they want to give me. She told me to go back to work and she would let me know what to do next. That was on Sunday February 21st. I worked the next 5 nights and on Saturday was called by ISS and told that they had received an email from Amazon stating that they had been instructed to end my assignment. Obviously flabbergasted, I explained to the ISS employee what was going on. She then placed me on suspension for 7 days to get in touch with the MRO. I spent the next days trying to reach the MRO, even sending a heart-wrenching email trying to explain my position to him. Missing work even for those few days could be detrimental to my survival, I have no other income. He never contacted me back. On Thursday, 5 days into my 7, I contacted ISS to inform them that I still could not reach the MRO, that he would not reply to me. The ISS employee that called me back said he would have to escalate the call and I would receive a call back. 10 minutes later, another local ISS employee called to tell me that they had received another email from Amazon to end my assignment. I never received the call back from the escalated call. The following day, the same ISS employee called AGAIN, TO FIRE ME AGAIN!!
At this time, I told her I had exhausted every effort to reach the MRO and that I felt extremely slighted and wronged in this situation. I told her I had also been penalized points for the days I was not allowed to work. She said she would remove but did not. I was pointed just enough to make 7 points, with 6.5 being the number of points to be terminated…???? When I call Amazon HR, they say they can’t help me because I’m an Integrity employee. Integrity says they have no say in the matter, they just do what Amazon says. I, however, am the one whose life is being ruined by this mess. I do have Crohn’s disease AND I worked harder than anyone there to ensure thdocumentation be held against me. My rate was always impeccable, I have 0 time off task, NO safety infractions or any written documentation of any disciplinary actions. I had one point going into this and I feel that I have completely and utterly been robbed in this situation. No one deserves to be hired more than me. I was a model employee and told regularly by all superiors that they were more than impressed with the job I was doing and how they wished all of the people worked as hard as me and had my attitude. The medicine I take is the smallest dosage possible and does not affect me in any way. I’m sure it’s no secret to you that many employees walk around nearly incoherent from narcotics, whether prescribed or not. A good indicator of a person’s performance are the numbers, the write ups, the time off task etc, which I’m certain are there for the purpose of rating, but why would that not work in an employee’s favor when deserved!!???
Furthermore, if this were a liability issue, why wasn’t I given any options for returning to work. I could’ve tried a different medicine, I could have applied to a nearby Amazon call center, a position I’m more than qualified for with 5 years of college and call center/customer service experience. I’m also, I’m assuming though awaiting yet another callback, that I can’t work through ISS for any position now, even though the MRO for that drug screen passed me no questions asked. But I was just fired, with nothing but a bad job reference to go with me .
THIS IS NOT OK.
Treating people like they are no one when they work so hard to get full time is not ok. I will be speaking to anyone that will hear me concerning this matter until this is made right with me. If someone would like to speak to me, you may initiate contact through this email and we will go from there.
Thank you for your time.

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Arabella April 7, 2016 at 7:03 am

Is the first payroll check a paper check? It’s been 3 weeks that I quit my first 3 days working there and I haven’t got paid

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former associate August 4, 2016 at 4:03 pm

I worked at phx6 for 4 years. I was physically threatened by my manager drew on the shipping dock. I was accused of being part of isis by the dock clerk Philip Gutierrez and he even attempted to hit me with a pallet rider. I reported every thing to hr. I was a Amazon employee not integrity. I was suspended for 7 days after i reported the isis accusation. I was fired for work place violence for raising my voice. Within 2 weeks after i lost my apartment car and had to give away my cats. Amazon is the worst company ive ever worked for and the general public is clueless. I feel for you.

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Norberto Torriente March 13, 2016 at 9:19 am

HI this is direct to Amazon.com President and CEO. My name is Norberto Torriente, I have been a client of yours as a buyer as well as a seller of used items. Recently or on Feb 25,2016 to be exact, I received a notificaton: see attachedShip by: 03/01/2016
Item: Kodak 650H Slide Projector
Condition: Used – Very Good
Condition note: Mint conditon. In addition to the carouel you are getting three slide trays
Listing ID: 0216QEC1M6W
SKU: E3-EPBN-EPND
Quantity: 1
Order date: 02/25/2016
Price: $149.99
Shipping: $11.99
Amazon fees: -$14.19
Your earnings: $147.79
I went ahead and delivered the above item at my extra cost via UPS. The buyer decided to retunr the item that he said did not work to his specifications. You notified me and I agree to receive the item back and then refund this buyer. Ever since you went ahead and refund the buyer without my authorization and have pursue after Norman Morris the buyer to return my merchandise. to me that is MAIL FRAUD!!! I have been an honest and reliable customer for many years. Every time I have tried to contact someone at your end, which is also very difficult to do, I get the same response a case number 1671226421 but no one care or get back to me. I thought you people were more professional and responsible for the kind of service you offer. Hope to hear you since I will not rest till I get a satisfactory answer.

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Joel Waxman February 23, 2016 at 11:34 pm

I have a suggestion which for me would make my day have less anxiety. When I place an order all I am interested in is the day I will receive it, not a phony day that your site says it will ship. I have placed many orders and after the order was placed I clicked “Track Package” to see when it will ship and a day is listed. The the next day when it was supposed to ship it didn’t ship, and shipped the next day. Please remove the phony shipping day and just tell us when it will be delivered and let us know the day it shipped with the tracking number. I don’t need to be aggravated by false information.

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Don Stone February 3, 2016 at 8:43 am

The 2nd brick and mortar bookstore that Amazon opens should be in the West San Fernando Valley in Northern Los Angeles. The communities of Chatsworth, West Hills, Canoga Park, Woodland Hills, Northridge, Granada Hills, Winnetka, Reseda, and Encino are middle class and upper middle class, and contain over 500,000 residents. And there are *no* brick and mortar bookstores in those communities at all. Some have to make an hour round trip drive to buy a paperback!

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Adrienne Ingram January 29, 2016 at 6:13 am

I doubt this will even be read but somebody needs to read what im about to say:

Im a temp with ISS working on assignment at BWI2 in Baltimore Maryland.
I’ve been there since 11/12/2015 .I am a 41 year old single mother, who is a veteran of the Armed Services ( USAF) and was referred to Amazon through the VA at Perry Point. Ive been an above and beyond employee who has maintained a perfect record, with no points, never been late, and attendance record. I have worked in Pack A.F.E maintaining production Rates between 160 to 232. I’ve helped production in Gift Wrap during peak season, pack singles, pack multi, and now transferred to I.C.Q.A. I recently was denied my application for a conversion and i’m angry, heartbroken, and so sad. Ive been so disrespected, embarrassed, and pushed to the side as if i’m just a number, a body, to push products out the door and not a person who has been mistreated, and been put through unneccesary mental and emotional turmoil for nothing. Where is the CEO? Does the corporate office care if they loose their V.A. programs because of reported complaints backed up with emails that Amazon sent to prove that the left has no clue as to what the right is doing? If nobody wants to help me or listen surely I will not stop until someone cares. Im not gonna be homeless with a 4 yr old son all because of a dishonest leader that should not be employed or because Im being discriminated against. I have well over 2 yrs warehouse experience, my job performance is nothing short of superior and I was told I was getting hired and lastly sent an email congratulating me for being offered a permanent position and emails from Amazon HR in Seattle to back that up. I was told to explain a child neglect charge that was found during my background check and back up if possible with documents which I did. I told everyone since the day I applied 11/10/2015 about my 4 year old son who is developmentally delayed and dealing with mental health issues who 10/12/2014 after I went to bed, got out of my bed and went downstairs and unlocked the deadbolt on my front door and exited my home and was found outside at 7:30pm alone for 10 mins in front of my house.I awoke to 5 sheifs in my bedoom arresting me and I was very confused because the last thing I recall was putting my son in my bed because I knew he didnt want to go to bed.This is why I was charged with being neglectful. If I may ” what does this have to do with working at amazon? there are 4 convicted felons at BWI2 and 2 P.A’S with theft charges on their record but they were hired 8 months ago.. Anyways, I then was told of a 1ww that was filed against me for not making my rates during peak. I witnessed a supervisor for the 18 time verbally abusing the women working beside me. She was very upset, crying and angry asked me if I would go to the immediate supervisor and back up her version of events. I did do that because this gentleman is abusive, he belittles women, humiliates employees in front of everyone and nobody does a thing about it. When Integrity approached me while working 1/12 I didnt sign it because it’s a lie but why would I get written up toward the end of January for something that happend in the middle of december before Christmas? How can I get a written reccomendation for my production rates and job performance during the peak season before Christmas and at the same time get written up for not making my rates? He went and filed a false written warning against me because I reported his abuse to other leaders, used another supervisor name ( my immediate supervisor is the name he put on the document basically making it appear to have been filed by Patrick Downs who never filed it. This abusive employee forged a supervisors name and clearly lied because Ive always made my rates ( I believe Patrick Downs might be one who wrote a recommendation i’m not positive) . Leadership has watched me work and have verbalized how I am an asset to the company and Ive never given any less than 150 percent when at Amazon . I was told the warning was being removed from my record, but when I got transferred to ICQA everyone forgot about all of this. I have been put through needless , emotional, chaos for almost 2 1/2 weeks. On 1/20/2016 I received an email congratulating me and offering me a permanent job and 5 hours later shockingly I get another email stating that I will not be getting hired,when asked to be given a reason it was communicated to me via email that “Due to a 1st written warning i’m no longer eligible for conversion” Ive emailed corporate, BWI2, a few other fulfillment HR and nobody cares. I have recieved 1,224.00 for a service connected disability Ive dealt with for almost 20 years and when I was told by two supervisors and an Integrity staffing supervisor ( temp) that I was gonna get hired hands down I gave up that money from the state because working full time at Amazon I make over the amount allowed while getting that money. I surrendered it. Now I’m a single mom who because of a Supervisor that abuses his authority as a leader to humiliate, abuse, embarrass, and belittle employees all who are women was angry that I reported him to HR he not only lied about me not making my rate but forged another supervisors name and filed this false,bogus, fradulent document purposely so I wouldn’t be hired actually accomplished his goal. So now me and my toddler are loosing our apartment, medical ins, and vehicle because if Ive got no job, gave my social security check back believing that I was converting, and I cant support either one of us. Is this how Amazon treats all military veterans who are possibly coming out of a disability they acquired while serving? I also was a military wife for my husband who was in IRAQ for 2 years and now works at the pentagon /NSA. This is so wrong, unprofessional, dishonest, and sad! I need someone to care about my experience and know that Im not a number. Ive worked so hard, Ive gone way over what’s been required as a temporary associate, and I’m a veteran and I’m not good enough to be a perrmanent employee? if I become homeless and I loose my child because Ive got no job for no reason besides lies and abusive leaders that nobody wants to do anything about i will go as far as I can possibly go in order to be vindicated and acknowledged that Ive indeed been mistreated. Ive already sent an email to the Veterans administration in Washington D.C. since it was the V.A. who referred me to apply in the first place. Amazon ought to realize that I’m a huge tax deduction because I’m a Vet and because I have received Social security due to a disability acquired while serving in the USAF. I’m so sorry at this point i’m repeating myself over and over again. Ill leave you with this..I love my job and I enjoy working for Amazon as a whole. Ive been a faithful shopper and wanted to work here because of the community service and Military programs Amazon has. I’ve overcome insurmountable obstacles in my life and I also do alot of volunteer work with drug addicts.While working at Amazon I got my hope back and my faith in humanity again. Working at Amazon gave me the confidence I needed to gain faith in myself and believing I have alot to offer. Now alot of that is not the same because of the past 2 weeks. I pray this reaches someone who knows what its like starting from the bottom and I hope whoever reads this strives to put employees first, building them up and encouraging associates to work hard and advance. I hope Amazon realizes that you’re employees if they were gone then there would not be an Amazon. How you treat you’re employees always determines how successful you’re company becomes.Thank You, Best Regards Adrienne Ingram

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Nan February 9, 2016 at 6:48 pm

Did you send a copy of this to the corporate offices in Washington state?

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Sonya Love March 10, 2016 at 8:09 am

I’m sorry to hear this has happened to you this also happened to my daughter last night she received an email stating she was terminated but she was already at work they said she had nine points in which her schedule was changed but it was never updated in the system so they were giving her points for the day she was scheduled off on her new schedule but still on her old schedule she sent the email to HR asking them to correct it because she only have four points and she just received the promotion I don’t understand why you cannot verbally talk to someone about issues like this that could potentially affect people livelihood she was a seasonal employee and then eventually turn to part-time permanently and they still never updated her status this is just completely unacceptable I work in human resources and this is not the way things should be done someone really needs to contact the Baltimore BWI for Film It Center and get this resolved she sent the email no reply I know Maryland is an at-will state but you cannot wrongfully terminated from one if they complied with all the requirements to keep their jobs

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G August 11, 2016 at 3:57 am

You need to file a lawsuit.You should also be aware that Amazon is breaking the law by not have a valid phone number for their HR dept, do not have actual HR people, and their “chat” is located in India.

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Bill Englander January 28, 2016 at 10:46 pm

This chat transcript between me and 3 – count ’em – 3 customer service drones says it all.

It gets good at 09:45…
Amazon Your AccountAmazon.com
Message From Customer Service
Hello,
Here’s a copy of the chat transcript you requested:

Initial Question: Looking to reconnect with Raj…

09:18 AM PST Richa(Amazon): Hello, my name is Richa. I’m here to help you today.
09:19 AM PST Bill Englander: Can I chat w/Raj?
09:19 AM PST Richa: I am sorry Bill, It is not possible to transfer chat to last representative. I will try to help you in this.
09:20 AM PST Bill Englander: Good grief!
09:20 AM PST Richa: I have checked that you have re-register your kindle.
09:21 AM PST Richa: Now please go ahead and go to your pandora app.
And check if it is working.
09:22 AM PST Bill Englander: Already tried it. Doesn’t work, still.
09:24 AM PST Richa: In that case, Let me connect you to a member of our kindle specialist team. It will only take a moment.
09:25 AM PST Vanessa(Amazon): Thank you for contacting Amazon.com. My name is Vanessa. I’ll be more than happy to assist you today.
Hi Bill! How are you?
09:25 AM PST Bill Englander: Good. Yourself?
09:26 AM PST Vanessa: Glad to hear that you are doing good today Bill! I’m doing well also, thanks for asking.
Would it be fine with you if I place you on hold for a few minutes while I check on the conversation you had with the previous representative?
09:26 AM PST Bill Englander: Of course…
09:26 AM PST Vanessa: Thank you!
09:28 AM PST Vanessa: Thanks for waiting.
I’m sorry to hear that you are encountering issues with the Pandora app on your device. I do see that you have performed some troubleshooting steps already for this issue.
09:29 AM PST Vanessa: On this case, I will need to transfer you over to the App store department to further assist you with this concern. It will just take a minute or two. Please stay connected, thanks!
09:30 AM PST Amazon: Hello, my name is Akhil, I’ll be glad to help you today.
09:30 AM PST Bill Englander: Go ahead…
09:31 AM PST Amazon: Thank you please allow me a moment whie I read your concern.
09:33 AM PST Amazon: Thank you for waiting.
09:34 AM PST Amazon: I understand your concern that “Pandora” app is not working.
I apologize for the inconvenience that you have faced.
I will try my best to help you in this matter.
09:35 AM PST Amazon: May I know the device that you are using?
09:35 AM PST Bill Englander: You are the expert…
Hmmm.
Kindle
09:36 AM PST Amazon: Yes.
Thank you for the information.
09:38 AM PST Amazon: Just to confirm, are you referring “Bill’s Kindle”?
09:38 AM PST Bill Englander: Negative.
09:39 AM PST Bill Englander: Bill’s 2nd.
Why don’t you know that?
09:41 AM PST Bill Englander: I’m beginning to think I’m getting the run-around…
09:41 AM PST Amazon: I am sorry, but I have checked your account, there are two kindle registered, “Bill’s Kindle” and””Bill’s 2nd fire”.
09:41 AM PST Bill Englander: Go ahead…
09:43 AM PST Amazon: Please, let’s try some troubleshooting to fix the issue.
09:43 AM PST Bill Englander: Go ahead…
09:44 AM PST Amazon: Please follow these steps:
1. Swipe down from the top of your screen and tap “Settings.”
2. Tap “Applications,” and then “Manage All Applications.”
3. Select “All Applications” in the drop-down filter.
4. Select “Video.”
5. Tap “Force Stop,” and then “Clear Data.”]

09:45 AM PST Bill Englander: Video?
09:45 AM PST Amazon: app*
09:46 AM PST Bill Englander: What does app* mean?
09:47 AM PST Amazon: Option 4. Select “app”.
09:48 AM PST Amazon: Once you’ve cleared your app data, restart your device by pressing and holding the power button until you see an option to “Shut Down.” Once your Fire Tablet is off, press the power button again to turn it back on. You should then be able to access and watch your video from the “App” tab.
09:49 AM PST Bill Englander: Are trying to be obtuse, because you doing a great job…
This is Pandora.
09:50 AM PST Bill Englander: How do I file a complaint?
09:54 AM PST Amazon: Thank for waiting.
I am sorry for the hassle you haev faced with this regard.
I will try my best to assist you with this Bill.
09:55 AM PST Bill Englander: How do I file a complaint?
09:57 AM PST Bill Englander: Also, how do I submit a warranty claim?
09:57 AM PST Amazon: In that we need to try factory reset of the kindle device again and try to fix this issue.
09:58 AM PST Bill Englander: How do I file a complaint?
09:59 AM PST Bill Englander: BBB?
10:00 AM PST Amazon: May I know which compain you want to file?
10:01 AM PST Amazon: complaint*
10:01 AM PST Bill Englander: No.
10:02 AM PST Bill Englander: Why are you stalling?
How do I file a complaint?
10:03 AM PST Amazon: May I know which complaint you want to file?
10:04 AM PST Amazon: If you wish I will assist you further for more troubleshooting steps and try to fix this issue.
We need to try last troubleshooting steps and try to fix this issue.
10:05 AM PST Amazon: Shall we start?]
Thank you.
Amazon.com
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

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Naomi Johnson January 28, 2016 at 6:56 pm

I have been a customer of amazon’s for over 13 years. My husband and I spend 10s of thousands of dollars with you every year (I will be more than happy to provide my account information).
Today all my reviews have been “suppressed” as review appeals stated and said I would no longer be able to review products purchased from you.
I find it interesting that a.) you trust my money, you sure still accept that but, don’t except my honest review. b.) that you won’t give an example or reason as to why or what I did wrong that I am no longer able to review products.
Do you not want your customers to know the truth behind your products? I assure you I am very professional when I write my reviews and always list helpful ways in which products can be improved without tearing apart your products in a destructible manner.
As a self employed person that also runs a corporation myself, I am dumbfounded on how you think you will retain consumers AND merchants if you continue to run your business in this manner, especially towards one of your most loyal customers.
I hope you will have a sit down with your appeals department to teach them the importance of knowing a true customer that is important to the survival of their job and this corporation.
I may be just one person but, something tells me there will be a lot more concerned and lost consumers if you continue to allow your departments to be ran in such a way.
-Naomi Johnson

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Nan February 9, 2016 at 6:47 pm

Did you ever get a reason?

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Becky June 27, 2016 at 1:01 pm

I have been reviewing items I purchased and all my reviews were posted. I hadn’t had any issues with submitting my reviews until just recently. Some of my reviews were not posted so I contacted costumer service numerous times. Each time they said they would submit a form to the communities department to inquire why this is happening. I then received an email stating that data from my account matches data from another account . I asked for clarification and received an email stating they would not discuss this any further. I called customer service again and asked for a number to this department so I could speak directly to someone. I was told that I could only communicate with them through email. How ridiculous. My reviews followed all the guidelines . After my last email to them they removed every review I had written. Even the ones that were posted and informed me I can no longer review any of my purchases. They ask for honest reviews but their practice is dishonest. I’ve never done business with a company that you were not allowed to speak to someone. You would think a big company like Amazon could do a better job with dealing with costumers. I would like an explanation as to why my reviews were removed. I would like to see what other account matches data from my account reviewing the same product.

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Sandra Goshorn January 21, 2016 at 1:05 pm

I have, within the past 3 weeks, had such terrible customer service, I doubt I will be back to Amazon for any more large ticket items. On Jan 13th, I purchased through Amazon a Canon 100-400mm lens- $619.99 (#*…3579) which was cancelled within 2 hrs by seller for “technical reasons”. When I called about the cancellation I was told I wouldn’t be charged, but I was. It took over a week and we called the credit card company to insure it wouldn’t be released.
Calls to your customer service department resulted in major frustration with people who had no concept of what I was talking about. They didn’t even live in and weren’t from USA.
3 days later I found another lens ($831.99 (#*…7046), purchased it and waited to hear from the seller. When I finally contacted him via email, I was informed the item had been sold so I replied that I was the buy and it WAS coming to me, wasn’t it? No reply. I requested updates via the tracking number. The last email regarding the delivery of this item was that it had been delivered – not to Florida, but to Nigeria!! So, Once again I called Amazon and got the out of state customer service, who explained that it was coming from outside the US and delivery would take longer! When I explained that Florida was just down the road from Maryland they had no concept of what I was saying. I then requested a customer representative Supervisor in the US.
I still have not received my money back. I finally went to another company and purchased a lens. It will be delivered today.
Meanwhile Amazon tells me that since it was a “third party seller” they couldn’t give a refund. They would have to “investigate” and then refund my money – 10-14 days later.
TWICE IN LESS THAN 2 WEEKS…. both “third party sellers”, through a company from whence I have been buying for years and now I find you don’t “vett” your sellers?? And you have to “investigate” complaints and refunds?! I cannot tell you how difficult it is to reach a seller and/or Amazon customer service. It’s as if Amazon has to insulate itself from their business base – customers.
Well, you’ve lost another customer for any big ticket items from this extremely unhappy, long term asset – known as a CUSTOMER.
Sandy Goshorn

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Chad Smith January 7, 2016 at 7:26 pm

Dear Amazon Corporate,

As a Prime member for several years and an avid proponent for Amazon, I am appalled at how my issue was handled by your customer service today. I purchased a laptop from Amazon.com as a Christmas present, after 5 minutes the hard drive crashed. Dell explained that I have to speak with Amazon. Amazon will not exchange the product. Instead they will do a return and allow me to pay an extra $131.00 to get the product I need. This is not right.

To start, Amazon does not make it very clear customers are actually doing business with a 3rd party. My account is with Amazon, I go to the Amazon site, I pay Amazon. The exchange can not happen because there is a 3rd party vendor in the equations. My point is two fold. 1. I am doing business with Amazon. I don’t care about the 3rd party. 2. Now I understand there is a legal aspect of inventory involved here and concede the fact you can not pull from another companies inventory, but why cant we call the company that sold the questionable product and see what they can do? I am left holding the bag of crap that was apparently created by the Amazon 3rd party vendor. It seems wrong to punish a customer for the mistakes of a vendor. How is this vendor held accountable? Customer Service could not answer that. I am not asking for anything special here. I just want the product I purchased. I don’t need credits or free expedited shipping. I just want the damn computer.

Second, you apparently have 5 levels of customer service. That was explained very clearly to me. The first person I spoke with was Erin T. She was amazing. Please give here a promotion. She truly wanted to help, but made sure she stayed within protocol. The other people I spoke with however were not nearly as helpful. One in fact was possibly the rudest person I’ve spoken with at a large company. Worse then Verizon. Have you ever called Verizon? Its bad. Now back to the customer service process. When I reach the last person he offers to give me $65 on my Amazon Account. I was proud to tell me he was meeting me half way. While I appreciate the offer, this is not half way. I can not actually use this money to buy the new CPU that happen to now be $131 more. I, in fact, have to use it on other products. So now I spend my extra $131.00 for the CPU and then shop on your site some more. That is wrong. You have not fixed the issue, you have created more business.

Third, once I had exhausted every thing the last person was either authorized to do, or willing to do; he told me that he was the last person. His boss was not in the country and would not take my call. Now you are telling me at Amazon, the last line of customer service is level 5 (his words, not mine). But that isn’t even the best part; no no. He then tells me that if I want a different resolution I can call the customer service number and go through the process all over again. Because those people may have a different scenario. What? You want me to go through the hell again? You want me to spend that amount of time again? At what point do we pick up the damn phone and call the 3rd party vendor?

I can tell you that I only shop at amazon during the holidays.In fact, With exception to groceries, I nearly exclusively shop on the site throughout the rest of the year. I’ve purchased TV’s, tablets, chargers, ski gear, a hover board that can spontaneously catch fine (mine is doing fine by the way), and about 100 or more air compressors for my company. My entire family now shops on your site. I have received bad product before, and I understand mistakes happen. In the past you have always at least tried to make it right. That is all I can ask for. In the last year things have really changed. This in the second time in a few months your customer service department has blamed an issue on a 3rd party vendor and basically told me to kick rocks.

So I finish with this, Fool me once, it is on you. Fool me twice, it is on me. I can promise there will not be a third. I will pay off my balance on the credit card and take my business to a company that actually cares about my business. Amazon has now grown to the point that my family’s, my company’s, and my personal business does not matter to them. This is a sad situation. And for the first time after spending hours with a customer service department, I felt it is necessary to speak out on social media. My promise to you is that I will continue to speak out against your service and policies

Ex-Amazon Customer
Chad Smith

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Dee Lightner January 4, 2016 at 9:09 am

I ordered a DVD for a Christmas gift. It neve arrived after a reasonable amount of time. I left a bad review for the seller.

The seller refunded my purchase price and shipping.

I ordered it from another seller and it came within 4 days.

BUT finally (after almost a month) the first order arrived.

I contacted the original seller to let them know it had arrived. I told the seller that if I had their address I would send the DVD back to them. They provided me with the address, and also refunded me the amount that I paid to return the DVD.

So, now I would like to post a GOOD review, or amend my original review to show that this seller DOES make good on issues. But I can find no link to post a good review.

I think it would be a good idea if there was a link to pst another review, so that other buyers know the seller did the right thing. AND I think that there should be a way to link the GOOD review with the BAD review, which would tell the whole story.

And, why is it so hard to contact AMAZON anyway? When I tried to post this info or find a link to post my good review even though i searched the option, I did not find anything.

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Sean Felder December 19, 2015 at 12:43 pm

Was scammed twice by sellers who suppose to mail cases of XS Energy Drinks to me.I warned Amazon that I can report then to BBB if this continues.A disgrace cheating people out of money like myself

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Melinda Lyons December 18, 2015 at 8:44 am

I just wanted to let you know that I am very un-happy and on my way to being put on the street because I was contacted earlier this year by someone who claimed that I could make money selling on Amazon. I had just been laid-off from my job and I thought that this would be a great opportunity for me to make money until I could obtain another job. This transaction cost me over $9,000.00 dollars. In may of this year, I was told that I would start making money in 120 days or 4 months after my account was set up. I am writing to you now to let you know that I have not seen a dime and that I could certainly use my money now since I have still not obtained employment and I’m sure I will never see my investment again. I just wanted to let you know that I wish you had more interactions with your associates to ensure that they do not continue to get scammed out of their hard earned money and are left in limbo, broke and on the street.

Thank you
Melinda Lyons

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carole December 8, 2015 at 12:07 am

Falicia Walton Amazon you really hurt me with my undelivered items
Like · Reply · 1 · 7 hrs
Amazon.com
Amazon.com Oh no! Maybe we have some band-aids around to help! Can you tell us more about what’s going on?

-Mason R.
Like · Reply · 6 hrs
Jeffrey Mitchell
Jeffrey Mitchell well that’s rude comment…. mason
Like · Reply · 1 · 3 hrs
Elizabeth Curtis
Elizabeth Curtis He was being funny, and making a point to say he will try to fix it. Get a grip!
Like · Reply · 1 · 2 hrs
Carole Niloff
Carole Niloff Amazon.com Screen Shot smart ass

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gail November 30, 2015 at 10:32 pm

With every other company I have dealt with (Comcast, Marriott, Whirlpool, At&T and a dozen others) thru diligence and time I have managed to have a dialogue with a PTB (Power That Be) when poor customer service people could not help me…often thru no fault of their own.. Decades ago Bill Marriott and I had an ongoing dialogue about my reviews and suggestions for his hotels (not always heeded but always appreciated)..
This is the ONLY time where I have gotten to THE CORPORATE OFFICE and there was nothing…..no reply from anyone with the authority, courtesy, autonomy and guts to respond.

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gail November 29, 2015 at 5:48 pm

I had a lot to say about the way that kindle does not stand behind its products but now that I see a litany of complaints with no apparent answers, will not waste my time.

However, IMHO Amazon has always been SUPER responsive to my complaints, requests for returns, etc. I wonder if sellers are having more problems with Amazon that buyers. I specifically buy from Amazon BECAUSE of their customer service,

That having said, their unwillingness to stand being their kindles is shameful, selling kindles they KNOW will break and replacing it with “refurbished” ones and do not extend the warranty. As the representative told me, if we extended the warranty for replacing defective items, how would Amazon make money?
DUH!!!!!!!! How about making kindles that last a year and counting on customer to upgrade to better bigger more bells and whistles? How about standing behind a product to last for at least one year? (The fix, —and I’ve gone thru 5 kindles- is cheap and easy. make the metal box that the power plug goes into more sturdy..that’s all)

BTW I have an AMAZING 40 year old stove/cooktop that beats anything sold today. If anyone knows how to change the avocado color, let me know!

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gail November 30, 2015 at 10:13 pm

somehow i expected a response since it said my comment was being “mediated”
Stupid Stupid me

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Lynn Crosby November 13, 2015 at 2:45 pm

As a very frequent Amazon buyer, I am appalled to hear that you have published an ebook by Paul Bernardo, a child rapist and serial killer from Canada. I am joining the call to boycott Amazon unless or until this book is removed from your site. Surely you must have at least *some* morals?

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JMH November 12, 2015 at 2:02 pm

AN EXAMPLE OF THE CUSTOMER SERVICE AND A TYPICAL AMAZON CUSTOMER SERVICE REP: Misters Bezos, Szkuak and Wilke as well as stockholders should be embarrased to have these people representing you. Please read the transcript carefully. If this was my company making these errors with that attitude you can be sure they would be fired in an instant.

You are now connected to Daniel V from Amazon.com
Me: there will be noone after 6 to accept delivery
I was on the phone with AMAZON cust service and got cutoof so now I am chatting.
Your service person SCREWED UP AND DELIVERED THE PACKAGE TO MY HOME ADDRESS AT ___________. I am on my way to NY. This should have been delivered to BY 5 PM to _____________. THis was a replacement for a messed up order.

What are we going to do?
My suggestion would be to get that package to me BEFORE 530 today in NYC or send me another one to Calfornia which is where I will be tomrrow.

Daniel V: Hello this is Dan, how are you today?
Me: This never should have happened if AMAZON had sent the right item to begin with.
Daniel V: what delivery address did you select?
May you verify the order id please?
Me: item 115-966-4841xxxxxxx
Daniel V: _______
__________
United States
this is the delivery address I see placed on this order

Me: I was on the phone with AMAZON yesterday for an hour and the agent had me ADD THE NY ADDRESS FOR DELIVERY I WAS VERY CLEAR ON THIS AND HE SAID HE UNDERSTOOD IT WAS TO GO TO THE NY ADDRSS AS I AM ON THE TRAIN TODAY TO NY
Daniel V: I see ok so let me see if I got it right
you sent it to Massachusetts and then requested it to be redirected to NY
but it was delivered to massachusettes

Me: That order is now going to NY by 8pm bcause your AMAXON PERSON TOLD ME HE UNDERSTOOD AND HE DIDNT . I WANT THAT ITEM DELVIERED BY 5
I DID NOT SEND IT TO MASSACHUSETTS YOUR AMAZON PERSON DID> HE ASKED ME TO ADD THE NYC ADDRESS AND UPDATE THE CREDIT CARD WHICH I DID> I ALSO RETURNED THE WRONG ITEM> BUT THE POINT IS HOW DO I GET THE CORRECT ITEM AS I AM ON THE WAY TO NYC
and I am glad there is a copy of this transcript because I will be calling AMERICAN EXPRESS AND AMAZON CORPORATE RELATIONS TO DISCUSS POOR LISTENING AND CUSTOMER SERVICE UNLESS YOU CAN SOLVE THIS DANIEL
are you there DanielV?
hello?
Daniel V: the amazon rep placed the order for you?
Me: yes

Daniel V: unless it is a replacement order J no one can place an order for you
Me: he was located in the phillipines IT WAS A REPLACEMENT ORDER!!!!
Daniel V: so the original order was going to Massachusetts correct?
looking into the replacement order
it is in Massachusetts and I do not believe it will get to NYC by the end of the day J
Me: the orginal order which was the wrong item because it was too large. for the 6 plus I ORDEREED THE 6. it went to marblehead yesterday and I sent it back by UPS. I called AMAZON AS I SAID AND THE PERSON TOLD ME HE WOULD SENT THE CORRECT ITEM TO THE ADDRESS IN NYC
so AMAZON HAS MADE NUMEROUSE ERRORS
1st wrong item
2nd Delivered to wrong address in ________
3rd is now trying to deliver to NYC after 5 when noone is around.
You are now reconnected with Daniel V.
Me: Why dont you ask your supervisor what YOU are authorized todo. This was a gift for a friend.
Daniel V: go to see you’re back, J
in this case as you may have noticed this item is not going to NYC
I’m well aware of what we can do J
right now what I would recommend
Me: I am riding the train to NYC and I do not want to lose connection. EIther we can wrap this up or I will buy the item in NYC and cancel all my AMAZON PRIME AND MEMBERSHIPS AND CALL AMERCIAN EXPRESS TO DISPUTE PAYING FOR ALL THESE MISTAKES
Daniel V: is a refund and you to place the order to the address you need it to get to by tomorrow
Me: Is this being now delivered today to NYC OR NOT?
Daniel V: not
that is why I recommend a refund
Me: why did I get a text sayingthe case will be delivered today by 8pm then?
Daniel V: to NYC?
at least on my end I see it going to MA
Me: DO YOU NOT SEE THE NYC ADDRESS IN ACCT?
Daniel V: I do not see it on the order J
Me: Iam logged into account. I see it being delvered to my home address TONIGHT BY 8. YOU MUST HAVE A RECORD OF THE AMAZON PERSON I SPOKE TO FOR AN HOUR YESTERDAY. HE IS A COMPLETE MORON AND HAS RUINED THIS GIFT IDEA AND WASTED TWO HOURS OF MY TIME> GET YOUR SUPERVISOR TO OK A REPLACEMENT TO BE SENT TO CALIFORNIA BY TOMORROW
I WILL BE IN CALIFORNIA TOMORROW
I WANT A GIFT CARD AND A TOTAL REFUND FOR ALL THE MISTAKES AND WILL CONTACT YOUR CORPORATE PEOPLE AND CANCEL ALL AMAZON RELATIONSHIPS> THIS CUSTOMER SERVICE IS THE WORST IVE EXPERIENCED IN YEARS

Daniel V: you want a gift and besides a total refund? did I understand correctly? ma’am we can’t do a replacement over a replacement that is why I offer you the option of a refund for you to either purchase locally or order it to the address in CA

Me: I am not a mam YOU IDIOT and as it appears you do not have the smarts to figure out a solution you and he should be shoveling manure in the circus.
Let me speak to your supervisor

Daniel V: thanks for the feedback
if you continue with this langauage i will disconnect your Chat

Me: Let me speak to your supervisor
Daniel V: J can be sir or ma’am I believe
wouldn’t you say?
Me: J can be either but if you had looked at the account you would see its a sir.THIS TRANSCRIPT IS GOING TO CORPORATE.
LET ME SPEAK TO YOUR SUPERVISOR
Daniel V: I apologize for calling you a lady J___
my mistake
Me: OK ENOUGH OF THIS. HOW ARE YOU GOING TO MAKE THIS RIGHT?
Daniel V: want to consider the option? or want to give me career advice?

Me: OPTION IS FOR AMAZON TO CREDIT FOR ALL THE ERRORS AND SHIP A REPLACEMENT ITEM TODAY TO CALIFORNIA FOR DELVIERY BY NOON TOMORROW
Daniel V: SIr I can issue the refund and you can place the order to the correct address what do you think of that, that is by the way your best option in my opinion
Me: OK and if this was my company I would be trying to keep the customer by straightening this out so the customers time is not wasted any further. You sir are obviouvly unable to do this I ASKED FOR YOUR SUPERVISOR THREE TIMES, YOUR SARCASM ON WANT TO GIVE MY CAREER ADVICE IS SARCASTIC AND YOU WOULD BE FIRED IMMEDIATELY,. SO HERE IS LAST CHANCE. GET THE SUPERVISOR ON THE LINE TO FIX THIS ISSUE OR WE ARE DONE. THE TRANSCRIPT IS GOING TO CORPORATE AND I WILL GET HOLD OF A HIGHER UP AS ENOUGHT OF MY TIME HAS BEEN WASTED FOR ME TO MAKE A BIG ISSUE OVER THIS INCOMPETENCY. ARE YOU LOCATED BY CHANCE IN THE PHILLIPINES AS WELL OR IN INDIA?

COMPANIES WITH THIS KIND OF SERVICE AND SOLUTIONS WILL NOT BE LONG FOR THE WORLD.

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gail November 30, 2015 at 10:35 pm

did anyone at corporate even acknowledge you complaint?

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Howard October 31, 2015 at 10:27 pm

This is one big pit of liers and do nothings.
They promised to do something and they lied.
They refuse to answer my emails, they refuse to tell me if there going to issue me a refund.
They promise the sky and they give you dirt.
Now that I have corporate phone number, I’m going to call them until I speak with someone that has a brain that works.

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M.P. October 23, 2015 at 1:03 am

Ordered thru Amazon Prime a BB-8 app-enabled Droid by Sphero. It was listed in stock when I ordered & paid for it. When confirmation came thru it showed 6 day delivery. I called and was told there was a glitch in system but it would come in 2 days. Next day still showing 6 days and now out of stock. Called again this time was told they had them when I ordered it but were now out & mine was coming from NEXT delivery. Feel like the ole bait & switch, getting me to order something you don’t even have. Now I have to order directly from Sphero and pay MORE to receive by Sat. for a 10 yr. olds birthday. NOT HAPPY WITH PRIME AT ALL. Why lie to me…

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Jan Hayes October 15, 2015 at 9:51 pm

I just wanted to let the corporate office know that the current Amazon commercial with the little Maltese dog with the cast on his leg is absolutely the best commercial I have ever seen. The way things are now in America, it is so wonderful seeing a commercial that leaves you with a happy wonderful feeling. Congrats to the team at the marketing table that came up with this inspirational feel good commercial. Please don’t ever take it away. Love it so much. Thanks for listening.

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Pissed off at how shady Amazon is October 13, 2015 at 10:54 am

They will hang up on you because they are all a bunch of low-life pussies who refuse to help you resolve your issues, will purposefully send damaged items so you are forced to send the items back and waste your time looking for another one to buy, and will sometimes even lose your stuff altogether. Many people who have said anything here are right. This company is horrid with all of its recent disappointments in the last several years. They’ve lost their consistency as well as their humanity. Are they worse than Comcast who transfers people to as many people as possible because it’s like a game to them…? Probably no. But both companies suck. Even that crappy Overstock.com website is better than Amazon now. You want to bring smiles back? Get back your morals and principles!!!!! And high quality undamaged items!!!!!!!!

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Andrea Christensen October 11, 2015 at 12:34 pm

This message is for the COO: Jeffrey A. Wilke,

Today I ordered 4 tires through Apple’s Amazon App, and within 30 minutes of placing the order I realized the tire size I selected was wrong, and subsequently the order needed to be cancelled. Within 30 minutes of placing the order I attempted to cancel it using the app, but it was unclear if I was successful or not. I then called a spoke to customer service and her supervisor (Jones D) who both said the order (now about 1 hour old) was too far along the order “process” to be cancelled. Even though it was not due to be shipped until Tuesday Oct 13th 2015. Jones D stated that she would make every effort to monitor the order and once the shipper was assigned, she would try to cancel the shipment then. However, it is possible the shipment may still show out, and I would need to refuse it should it arrive.

Mr. Wilke your “process” is stupid! There should be a way to ensure an order cancellation within the “process” until the item leaves the Amazon warehouses. In my case today, the order was placed before noon on Sunday, and is not shipping until Tuesday, so you have ample opportunity to stop the shipment and return the item to the bin before it leaves the warehouse. This is a far better business practice than shipping an item, and like a boomerang, waiting for it to return. It’s a wasteful process and needs your full attention.

In the mean time I would welcome someone there taking ownership of this issue and stop this shipment before it leaves your facility. I am willing and able to speak with your representative and provide them with the order information.

Thank you in advance.

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Raymond Dale September 16, 2015 at 8:03 pm

Dear Sir/Ms
My name is Raymond Dale, I have already written to Amazon over a very serious issue, and no response. One of your ” GOOD CUSTOMERS” a Marie Seltenrych, I think thats how you spell her name. has cheated me, and robbed me of my book, ” THANK GOD I’M HERE” as i told your company before, a couple of years ago, I trusted her,I was hard up for money, she said to me,I will help you out, I want to read your book, and see if it needs editing, ( I had already paid plenty doing this before), then she said, I will put it on my account, and what comes in we shall share, That was about 2 years ago. I have emailed her on this issue, phoned her, left a message on her answering machine, wrote a letter to her, knocked on the door of her home, I even saw the curtain move greatly, but she has ignored me and avoided me in every way. That book ” THANK GOD I’M HERE’ she has literally stolen from me, this is not good for her, or for Amazon, As said before in my letter to Amazon, I would like you to take ” My Book Out Of Her Account, and I would like her to pay me what is a just amount on monies for any royalties. Very soon SBPBR from Texas will be contacting you to put my book with you, I am the right ful owner and Mrs Marie Seltenrych has no right to have my book with you. Please will you do something about this mess, and the dishonesty of your Dear Customer, Mrs Marie Seltenrych,. Surely you cannot have 2 books with you in 2 accounts, surely it must go to the rightful owner and writer. Thank you for your time in reading this email.

Kind Regards

Raymond Dale

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Marydon MD Middaugh Ford September 13, 2015 at 2:06 pm

T shirts funny … F*** the police(men’s T shirt) being sold on Amazon … THIS NEEDS TO BE REMOVED!! It is disgusting!!!

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Colleen Hurley/ September 6, 2015 at 4:43 pm

I ordered a very delicate item. Amazon will not remove it from my order history.

I’ve contacted them, they said it would have to stay. But there was no way to do that

I believe we should be able to hide anything that we’ve ordered from our history if we wish to. Especially if discrete or delicate items . Some things aren’t meant to be seen by everybody.

They did not care that they might lose a customer over this. Even the companies that sell these items are very discreet. I’m humiliated, embarrassed, and mortified. It is right there for everyone to see. We have an option of hiding items on our order Records . For that matter Maybe I don’t want the customer service people to see that I ordered it in the past. It is the most recent order I ordered. So it is right there on top.

The supervisor I spoke with seems like they don’t even care that I might have to cancel Amazon account altogether just to keep this item off my record. They blew me off. I have been with Amazon for many years. I continuously order from them more and more each month. I used to love them. I saying their praise . I recommended them to many many people . I used to have so much good to say about him it was crazy . I was known as the Amazon Queen . Not anymore. I’m very upset hurt embarrassed humiliated. I will not recommend Amazon any longer. I used to do all my Christmas shopping I got other people to do it I will tell them to stop because if there’s anything they want to hide from someone they will not be able to. They used to be 5 stars for me. Unfortunately I’m going to have to give them 2. I am going to miss them dearly.

Colleen

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ONT06 EMPLOYEE August 31, 2015 at 8:01 pm

IS THE OVERALL HEALTH OF A FC LESS IMPORTANT THAN THE HEALTH OF CUSTOMER RELATIONS. IT IS OF THE MOST IMPORTANCE THAT THE HEALTH AND WELL BEING OF A FC IS MAINTAINED, AS WE ARE NOT JUST EMPLOYEES OF AMAZON, WE ARE CARETAKERS OF AN ENTITY THAT HAS NO ABILITY TO BE SUCCESSFULL ON ITS OWN . IT IS NOT UNLIKE CAREING FOR A CHILD OR ELDERLY LOVED ONE, THE DICISIONS THAT ARE MADE AFFECT THE GROTH AND HEALTH OF THE FC, WHICH IN RETURN CAN HAVE A GREAT IMPACT ON OUR CUSTOMER BASE AS WELL AS POSSIBLE CUSTOMER GROTH. AMAZON IS A GREAT PLACE TO WORK AND IT IS MY HOPE THAT MY LEADERS COME TO UNDERSTAND THAT LAPTOPS AND RADIOS ARE JUST TOOLS AND THAT THEY NEED TO BE MORE ACTIVE LEADERS, I HAVE SEEN THEM DO IT, HOVEVER NOT OFTEN. I FEEL THAT THE EMPLOYEES WILL REACT IN A MORE POSSITIVE MANNER WITH A MORE PROACTIVE LEADRESHIP. WITHOUT THE OVERALL HEALTH AND WELLBEING OF THE FC IT WILL BE THE CUSTOMER THAT SUFFERS AS THE END RESULT.

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Pissed off at how shady Amazon is October 16, 2015 at 11:54 am

Will Amazon really hire anyone with any education level? How disappointing.

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DONALD B ADAMS August 10, 2015 at 4:43 pm

Today- August 10, 2015 I received THE ULTIMATE RAT PACK Collection and played the DVD VIDEO. It was the worst video I have ever witnessed.It is so full of pauses, stops, incoherent words, skipped portion, black outs that it is completely miserable i have NO INTENT TO PAY FOR THIS TRASH !!!
Replace it immediately.
DONALD B ADAMS

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Tom Silva August 4, 2015 at 8:43 am

Immoral and unethical. Fired days after revealing medical diagnosis to site Leader, Norman Dunkinson. I was terminated they said for threatening a coworker. They Lied about evidence and witnesses. I received unemployment, not possible for my so called violation. They said you dont even have to do what your accused of to be fired, people just have to perceive you did it. WTF! I was there 3 years and believed there lies. The ERC and ethics are just for show to make employees feel like they have some recourse. This is set up so employees don’t unionize. You should be ashamed Norman Dunkinson, Drew Beckett and HR, especially Sabrina. There’s also amazon hiring events everywhere. Since no one has contacted me ever. I’ll think I’ll go stand out front with my picket sign. The local news will be with me. After learning my diagnosis, you cancel my insurance. It’s odd timing too, firing me before my stocks vested. It’s also odd that the stock has almost doubled. Firing disabled and pay topped out employees on perception. My perception is your company is evil.

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Julie October 19, 2015 at 1:22 am

Tom Silva, contact me. I had the same thing happen to me. They set me up and I actually quit. They then wrote on their web page I was terminated due to violating company policies??? WTH.

Email me so we can talk!
Julie

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Vernell Graham October 19, 2015 at 6:54 pm

Mr. Silva, Amazon did the same thing to my daughter, she informed her manager on a Monday that she is pregnant and Tuesday morning she was terminated stating,she didn’t make 100% rating (she made92%). They kept referring to the policy and procedures manual that was never given to her. Yes, Virginia is a right to work state, however, you can not discriminate. My husband and I are first filing with EEOC office, and then filing a law suit.

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David L Miller July 24, 2015 at 11:22 am

Would like for CEO: Jeffrey P. Bezos, CFO: Thomas J. Szkutak and COO: Jeffrey A. Wilke
to read this if at all possible.

I see where you are looking just to the west of Columbus for your new site to build in central Ohio. First I think it is great that you could consider central Ohio for your choice to expand. However I would love to see you build in the Sunbury Ohio area, or just off Interstate 71 and Routes 36/37 where the Tanger/Simon outlet mall is being built. I think this area would sever you better as for traffic issues, location to interstates, tax base and employment pool.

I am a Village Councilman for the Village of Sunbury, we have annexed land around this intersection where we are going to start marketing. A new exit ramp will be built and you would have your selection of land to build upon.

At least give this a thought as you may still may have time to select one of the hotest spots in centeral Ohio to expand. It is expected to be one of the largest developments in central Ohio for the next 10 years of so. I would love to hear from you.

David Miller
Village of Sunbury Councilman

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Shana July 19, 2015 at 1:09 pm

My card was charged for an amazon prime account on July 10th, something I did not sign up for. I call customer service to dispute and they tell me that they have no way of knowing who used my card for an account. I am extremely upset because how can a big corporation not know or can trace who used my card. The supervisor tells me well dispute with your bank. Well hell yeah I will. Albert/Alfred whatever his name was is very rude and curt. He did absolutely nothing to try and help. This is poor business practices for a company of this caliber. I will continue to report this on every website I can find.

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Paul McClaren July 5, 2015 at 8:06 pm

Not much for doing business with cowards. Never again another penny of mine to these people

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Maria July 4, 2015 at 3:09 am

I am noticing a petition asking that your company boycott Donald Trump for his views on immigration. What he said was his right. If you boycott any of his merchandise, I will no longer buy anything from your corporation. I will also ask friends and family to not use your company. Amazon you need to stay out of politics.

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Gary September 1, 2015 at 4:50 am

Agreed. While I don’t like Donald Trump, he’s only saying what a majority of voters are thinking, and Amazon needs to step off. His popularity is due to his honesty of which most politicians are incapable. Amazon is dangerously entering into an arena it has no business involving itself. I don’t like Kanye West either, but he’s popular and has a right to Freedom of Speech as protected in the Constitution. Amazon CEO’s should read a copy of it………

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John Andrews July 1, 2015 at 9:39 am

I will no longer shop Amazon. You chose to ban the sale of the “stars and bars” items but allow the sale of ISIS and gay pride items. Not only will I not do any personal shopping, but I am requesting everyone throughout our GLOBAL company to stop all further business with Amazon. I hope the choices you have made leads to the end of Amazon.

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DDTrent June 28, 2015 at 9:42 am

WOW. I didn’t know that you also censored the comments you get. I’m sure my previous comment will get the same response from you self-righteous, two-faced Obamaites that the Stars and Bars got.

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Rob June 30, 2015 at 12:52 pm

Email them to Jeff B directly. Jeff@amazon.com

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DDTrent June 28, 2015 at 9:36 am

What hypocrites you are.
Are you really so ignorant as to the REAL meaning to the Stars and Bars (obviously you are).

You idiots ban the Confederate flag because a bunch of uneducated retards call it racist. Yet you continue to sell much worse items– NAZI, mass murders- and every sort of evil.

You are just ignorant asses with no ability to think.

Sieg Hiel, Amazon, Seig Hiel.

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Terry Harter June 26, 2015 at 5:25 pm

I personally feel that the Confederate Flag is a symbol of states rights vs federal powers, and not a symbol of racism.
For those that consider it a symbol of racism, consider that George Washington, Thomas Jefferson, Andrew Jackson, Ulysses Grant and Benjamin Franklin all owned slaves. So it would seem that the bills that carry their face are symbols of racism. Not to mention their pictures, statues and names on schools.
Perhaps people (and Amazon) should be more careful in their decisions to brand symbols as racist…

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Vapor06 June 25, 2015 at 5:29 pm

I would just like to say that Amazon has shown it’s stupidity for the company’s stance on the Confederate Flag issue. This company has forever lost my business for continuing to sale Nazi flags while banning the sale Confederate Flags. If Amazon bans the sale of one flag it should ban the sale of all flags or anything that anyone might find offensive, but then I guess this company wouldn’t last long would it lol. Amazon just can’t be an online retailer, it had to get political. Does this company realize the Nazi’s are directly responsible for the deaths 46 million Europeans, 292,000 America and the destruction of much of Europe.

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Stefan Stanford June 25, 2015 at 11:10 am

Due to the fact that Amazon SUPPORTS TERRORIST ORGANIZATIONS such as Hezbollah and Hamas by SELLING THEIR FLAGS and due to the fact that Amazon SUPPORTS THE MURDER OF 6+ MILLION JEWS by selling Adolf Hitler coffee mugs and NAZI SS flags, I will NO LONGER BE USING YOUR SERVICES and, as an author with a readership of over 5 million monthly, we are now organizing a MASSIVE PROTEST against Amazon FOR THEIR SUPPORT OF TERRORIST ORGANIZATIONS and their SUPPORT OF THE MURDER OF over 6 million Jews.

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Myrna June 25, 2015 at 10:07 am

Both the Amazon corporate owners and Amazon investors have done a grave disservice in removing confederate flag merchandise from stores. Such a knee-jerk reaction promotes fascism and violations of civil liberties of the worst kind. For you to acquiesce to a political agenda is deplorable, for the confederate flag did not kill anyone. To associate the flag in any way with a heinous crime committed by a person, obviously mentally ill, is illogical. You at Amazon are now in the camp with those who promote the ‘divide and conquer’ mentality. You should rethink your position and restore confederate merchandise to your customers, who both respect the tradition of the confederacy and the lives lost during that time and who abhor any type violence such as the type that happened in Charleston, South Carolina.

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Myrna June 25, 2015 at 10:05 am

Both the Walmart corporate owners and Walmart investors have done a grave disservice in removing confederate flag merchandise from stores. Such a knee-jerk reaction promotes fascism and violations of civil liberties of the worst kind. For you to acquiesce to a political agenda is deplorable, for the confederat flag did not kill anyone. To associate the flag in any way with a heinous crime committed by a person, obviously mentally ill, is illogical. You at Walmart are now in the camp with those who promote the ‘divide and conquer’ mentality. You should rethink your position and restore confederate merchandise to your customers, who both respect the tradition of the confederacy and the lives lost during that time and who abhor any type violence such as the type that happened in Charleston, South Carolina.

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John Carr Sr June 25, 2015 at 9:46 am

If you are going to ban the confederate flag? Then you ban all flags or lose my business! Its called freedom of choice, not your job to limit choices. But you still sell shit that offends other races or religons. You guys don’t have a clue, its just whatever is popular at the time.

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Bradley L Simon June 25, 2015 at 9:04 am

I am a 72 yr old vet, wounded in action, not a racist, Prime Member, and I am ashamed of the small mindness of the Leaders of this Corporation. Really selling Nazi goods and saying no more Confederate Flag. That’s what they did in Germany, rewrote history. I thought this Company was the pinnacle of Excellent Business, but instead I see pandering and weakness. I am glad none of you were in my Foxhole. I will have to revisit my business dealings with you people. Bradley L Simon, Southner,Veteran , Non Racist, Cajun, and damn proud of all of my Country

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Edward Pitchford June 24, 2015 at 4:55 pm

So you ban the American Civil War Flag of the Northern Army of Virginia, what people are wrongly calling the Confederate Flag, but you still sell Communist merchandise.

Communism the most abhorrent and failed idea every conceived of organizing humanity that killed a 93 Million plus people.

Maybe people should stop doing business with Amazon.

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Carl Henderson June 23, 2015 at 6:24 pm

I am a frequent customer of Amazon, but it seems this is about to change. It is not Amazon, it is the company subcontracted to deliver products. This company, Prestige Delivery System is terrible. I had one package take a month to be received. I was to receive a package today, so I took a day of work, I am an hourly worker, to receive this package. I conferred with Amazon and Prestige to verify the package would come today, 06/23/2015. At 5:31 P.M. I looked in the tracking mode and it said the package had failed to be delivered. I have been home all day, now they want me to take another day off work. This is unacceptable. Amazon will be losing customers. Profit should be a lower priority than customer satisfaction. I hear Amazon is looking into letting customers deliver their goods, what is wrong with your tracking system? Not the one that tracks packages, the one that should be tracking all the data of your company, such as how many packages are arriving on time, and maybe use a end user survey to get real input from the people this issue affects, the consumers.

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Teresa Hunter June 19, 2015 at 3:27 pm

I am sharing this on this site as I am finding it impossible to get corporate attention in this matter. I hope that someone that cares sees this or at the least other customers to your site read it and understand the risk they are taking.

Dear Sirs or Madams,

I am writing this letter in hopes that it will enact some policy changes.

Recently I had to misfortune of having a large purchase of Pentax product though Amazon Prime go very wrong.

My Uncle purchased several items from Amazon and most were Pentax products. Of course buying though Amazon and buying the name Pentax we assumed that this was a legitimate purchase and a safe investment of our time and money.

When the camera (a K50 model) arrived at my home I at once noticed that the owners manual was in Japanese. I immediately called Amazon and asked for a replacement manual in English. Although the customer service representative was very kind and professional he informed me that a manual was not available and my only recourse was to down load an online version of it.

For the amount of money spent this was unacceptable. When you are in the field using a camera finding a computer to look up information is not an option. So I of course called Pentax directly.
This is when I had the misfortune of speaking to a man named Randy.
Mr Randy informed me that if my manual was in Japanese that I had purchased a “Grey market” camera. He made me feel as though I had done something illegal. He also suggested that I just return the camera for a refund. This would have cost a sale to all companies involved and left me without a camera until a replacement could be found. The customer service call was a total waste of my time, leaving me far more upset when I got off the phone than when I had called in the first place.

I called Pentax once again in hopes of reaching a supervisor and instead spoke with a Ms. Monique. Ms. Monique was at the very least kind, compassionate and professional and made me feel like she cared about the issue at hand. However her answer was the same. I had gotten a grey market camera and not only could I not get an operators manual in English but Pentax could not register my equipment nor could they offer me a warranty.

To say that this information upset me was an understatement. This was by my families standards a large purchase and I felt as though I had just bought a case of snake oil.

I called customer service at Amazon and spoke with a man named Chris. Mr Chris was by far the most helpful customer service representative that I had spoken to that day. He went above and beyond to try and explain to me what a Grey Market camera was, why Amazon was selling it and what solution he could offer for my troubles.

He did offer a warranty through a third party and offered to offset the cost out of pocket by giving me a Amazon credit in the amount that the warranty was going to cost.

It is my understanding that what happened was, a company by the name of Tsurugi Japan, buys Pentax equipment. They then sell through Amazon and Amazon stores their products in their warehouse and then is able to ship said product to Amazon prime members.

Because the unknowing customer is not purchasing the equipment from Pentax directly, the company can not and will not stand behind its products. Because it is not Amazon selling the products and only storing and shipping the said merchandise they too are not required to stand behind said purchases leaving their customers Caveat emptor.

This situation is the beyond unacceptable. There are three companies involved in this deception and none are willing to step up and own up to how this was handled.

Why would Pentax sell their cameras to companies knowing full well that they will then sell to the public only to not stand behind their products once they are on the market?

Why would Amazon willing set up a grey market under their good name? Knowing that the public would trust purchases because they were buying product from Amazon prime, only to have them find out in the end that they are left with a high end purchase with no support?

Why would Tsurugi Japan willing go into the unscrupulous business of selling the public Grey market products?

This experience has made me doubt Amazon as well as Pentax forever. Both companies are to blame for knowingly allowing a third company to mislead the public all in the name of profit. I truly believed that Amazon and Pentax were above such things.

I am sending a copy of this letter to customer service at both Amazon and Pentax. I am asking that Amazon forward a letter to Tsurugi Japan as they will not allow customers to contact them directly.

Sincerely a duped customer,
Teresa Hunter

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Rg July 3, 2015 at 9:51 am

I have made several requests that Amazon make it clear when an item is not locally sourced to avoid misunderstanding.
This is another example of why my request is imperative.

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gail November 29, 2015 at 6:16 pm

of all the complaints, this one bothers me the most. I specifically buy from amazon as opposed to ebay or craigs list or private vendors because i never thought i would have to worry about this. When i returns a product, the nice ups man comes to my home with shipping label in hand. When i have to replace an item, the nice ups man comes with new one and takes away the old.

is this changing? can we count on nothing anymore?

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Todd June 12, 2015 at 9:22 am

Here is a conversation with the chat feature on your site. I have tried chat,e-mail and phone conversations for 2 days and got no where with my issue . Same ole run around .will you please help me .My little boy loves his device but it shattered when it hit the wood floor in our kitchen even though it shows in your ad it falls off a car and doesn’t break.
Me: I was on here yesterday chatted ,E-mailed talked to 10 people and still haven’t got anything resolved!

Juliet: Hello Todd, my name is Juliet.

Me: good morning Juliet

Juliet: Good morning too Todd.

I hope you’re doing good today. How may I help you?

Me: my little boy broke his screen on his kindle

I guess you need more information about his device

there should be notes

Juliet: I am sorry that the item had been broken, I’ll be more than happy to check this and see what I can do to help you.

Can you help me with the order number, please so that I can check?

Me: 112-0060080-6855404

my email is har****@ yahoo.com phone is 7402132**** and my address is * eddy ave Woodsfield ,ohio,43793

Juliet: Thank you for the details.

Me: his email is Br****@Gmail.com

Juliet: The item is a kindle. For you to be better assisted, a member of our Kindle team will need to help you with this. Can you please hold while I transfer you? One of our Kindle Specialists will assist you shortly.

A Customer Service Associate will be with you in a moment.

You are now connected to Michelle from Amazon.com

Me: thanks

Michelle: Thank you for contacting Kindle Customer Care. My name is Michelle. I’ll be happy to help you.

Me: Hi Michelle

good morning

Michelle: Good morning Todd.

I’m sorry to know that the Kindle screen of your son’s Kindle is cracked.

Me: it shattered

Michelle: No worries, I’ll do my best to check for the possible option that I can do for you.

May I ask for the email address where the Kindle is registered?

Me: Brad****@Gmail.com

Michelle: Thank you.

Me: Brady’s fire

Michelle: Can I have the full name and complete billing address on the account Bra*****@Gmail.com?

Me: it is one of these three his mom cant remember which one she used * sr * Woodsfield,ohio 43793 ,* e church st. Woodsfield,ohio43793 or * eddy ave same city

Michelle: Thank you.

Me: you are welcome

Michelle: May I ask for the complete name on the account?

Me: Brady Ludwig

Michelle: Thanks.

Are you referring to Brady’s Fire?

Me: yes

why is this so difficult ?

Michelle: Based on the information that you have provided, it seems that this issue need to be reviewed by our Tech support team. I’ll transfer you to them so they can find the best solution.

A Customer Service Associate will be with you in a moment.

You are now connected to Mythily from Amazon.com

Mythily: Hello, My name is Mythily. I’ll be happy to help you.

Me: hello

I went through this yesterday all day what else can I do

Mythily: I’m really sorry, I’m unable to see your account details due to system issues.

Me: imagine that

Mythily: In this case, I will connect a call to our specialist team.

Could you please provide me your phone number?

Me: they will just disconnect my call twice yesterday

Mythily: I will connect it now.

Me: may I have the number to the central office of amazon please

Mythily: Here are our customer service phone numbers:

– U.S. and Canada: 1-866-216-1072

– International: 1-206-266-2992

Me: how about the CEO office

Mythily: I’m really sorry, we do not have CEO office number.

Me: ill find it thanks

Mythily: Thanks for contacting Kindle support, have a great day.

We look forward to seeing you again soon. To close this window, please click the “end chat” link.”

Mythily from Amazon.com has left the conversation.

Send

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Pissed off at how shady Amazon is October 16, 2015 at 12:11 pm

It’s barbaric with the same repetitive script they use over and over and over. Really….?

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Eddie June 9, 2015 at 11:15 am

How international sellers try to use Amazon to con you.

1.Seller from China ships counterfeit screen, probably cost him $5 or less to get, government pays shipping to USA.

2. Screen arrives defective, seller does not care since it is a pain for the customer to get money back.

3. Seller does not follow Amazon policy for returns, Amazon does not care because it’s just another commission, who cares if they get commission or not.

4. Seller tells American “Pay to ship it back.”

5. American is not stupid enough to pay $100 to ship back $100 item with no guarantee of receiving refund.

6. American has to dispute charge on credit card since Amazon has vested interest in sale staying complete. Creates more hurdles for buyer to return and get money back.

7. American disputes credit card and gets money back on credit card, this saves seller from paying $100 in return shipping for sale that cost $5 or less.

8. Seller only loses $5 instead of $105, while credit card company has to waste resources disputing charge.

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F salinas June 5, 2015 at 6:10 pm

Horrible service from the so called customer service dept. some moron by the name of rob was more interested in telling me how wrong I was as opposed to just answering my questions. This is what happens when you ” outsource” your customer service dept. his supervisor wade did not even know where amazon corp offices were located. He was no help either. Disappointing as I was just trying to find out about a gift I recieved through them so I could thank the sender. Hello EBAY!!!!

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john May 30, 2015 at 4:55 pm

I had an issue with my fire kindle ,decided to call amazon kindle support, a gentleman speaking Indian from India answered, I explained my problem, he then told me if I have a PC he must access it remote and give him the permission to do so, in order for him to fix the problem on a external device not relating to my PC.
Kindle support is out of country(India)I know so,because I ask the gentleman where he was,he then demand to access my PC?? By remote to help you fix my kindle. SECURITY ISSUES!!!.I told him NO I cannot do that, I have all my banking and personal information there and I do not do that, he then said with a tone in anger it is the only way to help me, to get into my laptop and browse my passwords and info.??This is the first time have I ever witness this, especially from out of the country(USA) support. Amazon should review their support practices for Kindle Devices, and on top of that it is a 206 number and you have to pay for the call.
No outside company besides your internet server carrier should have or request access to control your PC remote to fix a external device, and even that is by choice. Especially a online selling and buying store. They need to revise their habit, that is security breach into their customers internal private information. That is a set up for a foreign hacker…

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Kathy April 22, 2015 at 9:17 am

OMG was on tour at Amazon April 22 nd in Middletown De and was totally amazed to see this young lady with a fake leg and working the way she works it inspired me and amazed me. Realizing you don’t have to give up and you can do anything if you put your mind,heart and sole to it. Amazon you have my business thanks for helping the disabled and tell that beautiful young lady she inspired me. More people need to see her do working there. Greatly inspired.

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i worked for amazon June 14, 2015 at 1:31 pm

I worked at the fc. Whenever we have news cameras or local politicians or anyone come in for tours we are told where to be standing where not to go and are treated like shit cleaning and sweeping work areas to make it look nice. It is not like that on w regular work day. The associate with the fake leg whom name i wont add was put in plain view on purpose. I quit that job after my manager bumped shoulders with me. He was treating me unfair so i told hr. He must have found out because with me standing still and my back turned filling my water bottle he walked past me and bumped my shoulder hard enough to spill some water. And yes he looked back and said “make sure to clean that up i wouldnt want you to get hurt”. My wife is a doctor and makes good money. She asked me to quit my job because she didnt want anything bad to happen. I work at the airport now. Amazon was the worst place i ever worked. I have been yelled at and treated bad at other jobs but never felt in danger like i did at Amazon. Btw i quit that day and hr said that the incident wasnt in camera view so i had so poof. Thats the real amazon.

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former associate April 14, 2015 at 6:02 pm

When i worked for the company we threw away thousands of dollars in vendor returns. I understand throwing away expired food but we were throwing out up to date text books and cloths. Amazon does not have a charity that they will donate these items too. Ive see pallets of unused computer keyboards, usb phone chargers, toys, music instruments all thrown away and destroyed in the compressor because amazon will not give to charity or even to their own associates. When you order on the website we know all your information and a lot of orders get made fun of and put on display. Most people ive worked with will send out broken items because they get no down time to replace the broken item and you can be fired for not getting your rate. I was threatened to a fight by my manager and when i went tk hr they made me wait 2 weeks to weeks to have a sit down with someone to report the incident. When i told them on the spot what happened they said I HAVE TO WAIT untill the hr manager comes back from vacation. None of this is a lie. Working for Amazon was the most stressful time in my adult life. I know you can buy stuff cheap on the website but if everyone really knew what goes on behind closed doors and what Jeff Bezos and is practise of threatening small companys so he can buy them out is all about i would hope people would stop buying from Amazon. Last summer two amazon associates died in the warehouse in the same month. When we asked what happened they actually said they were idiots and they didn’t represent the company. And again none of this is a lie. Shame on you Amazon.

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Scott Muzzy April 22, 2015 at 6:36 pm

Former ebay associate:
your story tells me you had a bad working experience with Amazon and I’m sorry to read what you have written but so you know Amazon may not be right with everything they do but I can tell you I don’t believe Amazon to be half the corrupt corporation that ebay is. Ebay employees have died (inside and outside the work place) girls have been raped (by management). Security (an outside source) threatened to take me outside because of what I saw and heard. All to common preventable accidents in the work place is costing good people their jobs. The abuse and workers rights violations from management is so unbearable employees quit at a staggering rate. That’s the idea behind the abuse, to intimidate some employees to quit, maintain a high turn over rate so no one would be able to gather enough information or write about such horrible working conditions. To eBay’s surprise they wrongfully fired the wrong person (me). I was the perfect employee (not the only one) but had worked there long enough to gather enough information to write. The writing is ugly from start to finish and is true to the best of my knowledge. It was said “ebay would destroy themselves from within”…I’m the one to make this happen and I will…Watch Me.

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Randy Nick April 5, 2015 at 12:09 pm

Iwas recently contacted by phone by a company known as The building Money Network they said the represent Your corporation ,Visa,Mastercard, and Discover !they offered kickbacks from advertising for a certain investment from advertising ! does this company located in Albuquerque Ne w Mexico represent you? thanks Randy Nick

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jason guzman March 20, 2015 at 11:28 am

ATTENTION. MR. DAVID FOSTER
jason guzman 10:48 AM Keep this message at the top of your inbox
To: dfo***@trentonian.com

Hello MR. FOSTER. My name is JASON GUZMAN, my best friend RUSSELL STEELE, advised ME to contact you as you are the reporter who he talked to about his issues with the STATE LOTTERY, and the contaminated tickets he had to handle after hurricane KATRINA. I’M contacting you to see if you’re interested in a story concerning AMAZON.COM, and their new FULFILLMENT CENTER in ROBBINSVILLE, NJ. IT most definitely concerns the TRENTON area, where I was born and bred, and just recently moved away from to live with my fiancee in LEVITTOWN, PA. That F.C. was opened just last year, and employs many TRENTON residents, which they even provide transportation to and from work. I in NO WAY, want to affect the employment opportunities of anyone, I simply have always been an individual that must speak out when something isn’t right, and people are being treated unfairly and taken advantage of due to lack of limited employment opportunities. I am reaching out to you only because during my employment with AMAZON.COM, I tried time and time again to resolve issues internally and not only did nothing change or improve, it continues to get worse, as I still communicate with some former co-workers that are still employed at the AMAZON.COM F.C. in ROBBINSVILLE, N.J. I voluntarily walked away from my position with AMAZON approx. a month ago, and they offered many options for me to stay ON BOARD, which is unheard of, being as MY EXPERIENCE in that industry was apparently very valuable to them, as I have been working in that field for the majority of my working career, and I am currently 40 yrs. young, lol. I would simply like consumers of AMAZON.COM to be informed as to what cost to AMAZON.COM associates, they receive their goods, same day, next day, 2nd day etc… etc…. ALSO, how that AMAZON F.C. makes it very clear to all associates that work there of the fact, that they only care about their products, productivity, and operations, and have no concern for the safety and health of the associates. Just a few topics that F.C. has already SWEPT UNDER THE RUG, lawsuit against their ridiculous SECURITY to leave the building, but NO SECURITY whatsoever to get in the building, a bomb threat, a gun threat by a disgruntled employeee, and the favoritism/nepotism that runs rampant at that F.C., reverse racism, prejudice, and unethical practices concerning EQUAL RIGHTS(favoritism for the female employess). I have already spoken with MY LAWYER, and until any agreement concerning this correspondence is reached, this information is to remain confidential.

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former associate April 14, 2015 at 6:14 pm

Please if you know anyone else willing to report what they have experienced working for amazon please encourage them to write about it. The public is clueless to what this company does to people and the effects it was on thier well being. Thanks for your comment.

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Tom Silva August 4, 2015 at 9:01 am

Immoral and unethical. Fired days after revealing medical diagnosis to site Leader, Norman Dunkinson. I was terminated they said for threatening a coworker. They Lied about evidence and witnesses. I received unemployment, not possible for my so called violation. They said you dont even have to do what your accused of to be fired, people just have to perceive you did it. WTF! I was there 3 years and believed there lies. The ERC and ethics are just for show to make employees feel like they have some recourse. This is set up so employees don’t unionize. You should be ashamed Norman Dunkinson, Drew Beckett and HR, especially Sabrina. There’s also amazon hiring events everywhere. Since no one has contacted me ever. I’ll think I’ll go stand out front with my picket sign. The local news will be with me. After learning my diagnosis, you cancel my insurance. It’s odd timing too, firing me before my stocks vested. It’s also odd that the stock has almost doubled. Firing disabled and pay topped out employees on perception. My perception is your company is evil.

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Valerie March 9, 2015 at 5:36 pm

I wrote to headquarters regarding an issue with a product that I was being charged $18.50for when in fact that product, Gerber baby food (1- 2.5 oz jar) goes for an average of .99!!! They told me I was confused???? I am closing out my account!!!!!!! And this is after several phone calls and e-mails. Then they asked me to write a review, which I did, and they told me it was denied!!!!! I’ve been a member for 10+ years. No more!!!! I’m cancelling!!!!

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Alice March 1, 2015 at 4:25 pm

Do you realize you are encouraging criminal activity by selling Kerri Rivera’s book? You are encouraging this quack to teach parents to give children with Autism, bleach enemas and swallow a bleach solution making many sick with some even dying. Just read some of your reviews on this horribly dangerous book with some really dangerous so called cures. Autism is not a disease, but a Neurodevelopmental Disorder which is associated with the brain. I see these bleach mixture is given to children with other issues too. I encourage you to stop selling this book that is advertised on CD Autism as well and start caring about those children whose parents are so gullible they are following the advice of this dangerous book.

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Patti LeCompte February 27, 2015 at 10:47 pm

I have been charged $99 2 times for some Prime Member shit!!!!!!! I have called them both times to get them removed!!! I have never signed up for the program and definitely never authorized anyone to take $99 from my bank account. I was told by an Amazon employee… the first time it happened that Amazon took it upon themselves to give me a 6 month trial……Then I was charge $99. I asked them how I could go about cancelling the membership(THAT I NEVER REQUESTED) and to please refund my money…..never did. So, I called back and they said it was refunded..that I needed to talk to my bank. The money was never refunded. Now it has happened again and the person I spoke to at Amazon this time….said that it is happening to a lot of people. Well….I intend to talk to my lawyer and have him look into what is going on…maybe we need to start a “Class Action Lawsuit” since this is happening to many other people!!!!

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Tracy February 25, 2015 at 11:31 am

advising anyone with problems as buyers or sellers who have been scammed for your money or items from this site to file a complaint with the BBB online!!!!! The public needs to be aware that there is something you can do to make these corporations be held to their own rules!!!!!

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Irene Guevara February 23, 2015 at 10:45 am

Attach it to the CEOs You have an employee working with a fake identity his name is Michael Joshua Madigan which his real name is Joshua Aaron Madigan run Tulsa security number again and run the fingerprints it’s in the Tracy facility

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Perry Stevens February 20, 2015 at 6:32 pm

I have been a seller on Amazon for several years. Throughout the last couple years, I have had endless problems with seller support and seller perfomance. Every answer you get varies from one person to another. Their policies vary from one sller to the next ie; one seller can sell in a particular arena , yet another is discriminated against and products are pulled down or banned.
I as a seller have endless cases of responses and so called “policies” for every different person I talk to. And if sweller performance decides to pull down a product, forget an=bout it. They can’t be reached by phone, only email. When I expressed (appropriately) my distaste for their actions, they went though my inventory and pulled and banned more products, claiming that these products are not allowed for sale on Amazon, yet there are hundreds of sellers in this category with same types of products.

Now that I have been targeted, discriminated against, and have been subjected to harassment from the seller support team, I am now emailing Jeff Bezos in hopes that he can help. Its no wonder that he has lost 7.4 billion dollars this past year.
If Amazon makes approximately $5000 off me as one seller -and I am a small seller, per month, then in 12 months , they have lost $60,000 of income from one seller. Imagine if they do this to 20 small sellers a month, which I guarantee is a low figure, 20 x $5000 =$100,000 per month equaling over 1 million dollars a year because of the random and unscrupulous practices of their own employees. How about when they do it to much bigger sellers. I submit that this messed up system loses millions of dollars per year, or hundreds of millions of dollars per year, because their policies and actions vary, depending on who reviews that particular day.

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Perry Stevens February 20, 2015 at 6:51 pm

Oh and I forgot to mention that cancelling a seller or pulling/banning products will cause DEVASTATING INCOME LOSSES to the seller!

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Jason Hartman February 20, 2015 at 4:12 pm

Wanted to know the proper steps to see if there is an opportunity for delivering your product as a local or regional delivery company, we are located in Oklahoma and Arkansas. Thanks for any information!

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Don Harris February 20, 2015 at 12:34 pm

My name is Don Harris. My associates and I have started a mfg plant that produces a grocery specialty item. At present we are capable of producing several 40 foot trailer loads per day with growing capability. This item can easily be sold nationally as well as globally. The product comes prepackaged and delivered on pallets.

I would like to meet with a company representative to discuss various options that Amazon has to offer and hopefully decide which avenue might be most beneficial to both Amazon and my client. We are located in the Charleston TN area.

Would someone please contact me concerning this matter? 865-250-**** or in****@aol.com

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Michael T Gehret February 17, 2015 at 3:50 pm

Amazon USE to be a pleasant experience for shopping and checkout, now, we are harassed with endless popup’s, “deals”, “hot deals” which block out what we are trying to do and navigate. Then when we try to “opt” out that too won’t allow us to actually shut down or shut off these annoying, intrusive marketing and ads that now make shopping at Amazon.com a real hassle, bombarded with all kinds of interruptions. Please get rid of these latest annoying unpleasant ads, suggestions , since we take the time to search on your website to eliminate and contain this intrusion and it simply doesn’t “curb” any of the pop-ups, spam, and Hot Deals that you seem to think will bring more folks back to your website ! This is really annoying now !! Check it out for yourself, and please forward this to your corporate administration and the CEO. Thank you for your time in this serious and annoying experience at Amazon.com Michael Timothy Gehret

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Rexann Bumpus February 15, 2015 at 12:41 pm

I have a potential business opportunity to discuss with Amazon executives. The opportunity is a corporate retreat cottage. Please contact me if interested.

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Tracy February 12, 2015 at 9:38 am

I am in much disgust with this selling site, as a new seller getting into figuring out how the site works, it has been a journey, but recently account was closed from a claim that an item was not received and the person was given a refund after i had proven my case, with insurance tracking number and proof of delivery this buyer was still refunded the money, my account was closed. There is no one in this company that you can speak to outside of a email concerning these matters, not to mention the fact all the money i have in my account has been put on hold for 90 days….didnt amazon get paid immediately? why do i have to wait 90 days to get MY money after my account was closed due to a scam artist who was aloud to use this site to do scams on people for their exspensive items. Sellers are not covered by this corporation from scam artist, There has to be something that can be done to make these corporations accountable for letting scam artists use their sites to scam ppl out of merchandise and money!!!!!!

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BLAKECO MEDIA February 9, 2015 at 3:16 pm

PLEASE HELP !!
IM TRYING EVERYTHING TO GET MY CLOSED AMAZON ACCOUNT
RE OPENED AGAIN, JUST LIKE JEFF, I ALSO STARTED MY ON LINE ACCOUNT
HERE IN MY GARAGE (11/15/14) AND TOOK OFF LIKE A HOUSE ON FIRE
WITH MORE ORDERS COMING IN THEN I COULD HANDEL..
AFTER 3 ORDERS THAT WHERE SENT OUT (DEFECTIVE) I WAS CLOSED UP
BY AMAZON STAFF MEMBERS IN THERE “SELLERS PERFORMANCE” TEAM
—I HAVE LEARNED THE HARD WAY—-AND NOW KNOW WHAT IS IN PLACE TO
SELL AGAIN–AND HAVE 100% SALES !! AND HAVE NO USED ITEMS FOR SALE NOW….ALL NEW AND IN RETAIL BOXES— I HAVE CLOSE TO $150,000 IN NEW ITEMS…TO SELL AND JUST NEED MY STORE”””BLAKECO MEDIA””””” RE OPENED AGAIN ..AND I WILL PROVE MY SELF TO AMAZON…..IM READY ….ABLE AND WILLING……PLEASE HELP !! ME, —” JEFF” !!—- IM SURE YOU WENT THUR SAME “”START UP””” ISSUES LIKE ME AND I NEED YOUR HELP—I HAVE CLOSE TO 1500 ITEMS ON A CLOSED AMAZON STORE—AND JUST NEED SOMEONE AT AMAZON TO HIT ON KEY AND RE INSTATE MY SELLERS ACCOUNT… BLAKECO MEDIA

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Ron February 8, 2015 at 11:16 am

On February 6 2015 I wanted to purchase an item form at that time the listed price was $199.00 and clearly stated (AMAZON.com Price as of February 6, 2015 at 8;13 am) . Yet when I go to pay the price is ten times the amount of the add. I have contacted Amazon and sent them screen shots of not only that site but others offering the Amazon price of $199.00 with time and date stamp assuring the price of $199.00. Each time I try to checkout it triples the price . I have been in contact with them each day for three days and they are either stalling so there is none of that item available or are in hope that I quit. Not going to happen filing with the Better Business Bureau and others. This is wrong

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Beth February 5, 2015 at 1:00 pm

Dear Mr Bezo,

I recently agreed to want a part of Amazon. I gave your company 250.00 only to be contacted by a Zane Powers that wanted even more money. It just seemed like a to good to be true scheme.
I am very frustrated and confused! Why can’t I have money back?
Why am I bomb barded by people that want even more money? That amount is the difference to making sure I pay my rent! I was guaranteed!

PLZ PLZ help me!

Beth Klatt
kl***@gmail.com

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Diane B.C, February 2, 2015 at 4:07 pm

I am writing in regards to the disability payments I have made for the past 2 years…I am not able to contact any one within the Amazon or their GE. for reason why I cannot contact anyone concerning the insurance. The next problem GE has hired a collection agency which has no problem expressing social hostile bias of what they preside to be a weakness…I am of color and I do not appreciate anyone treating with the amount of disrespect I have recieved. I am not irresponsible nor do I want anyone on the other end from another country using the name John Smith and calling me a low for collecting government support…by the way I am not but if I did I would never consider collecting such a support lazy and irresponsible…contact us through the email so I can address my concerns and move forward…I am sorry my husband is handling these issues

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Paula Minor January 28, 2015 at 8:44 pm

After a lot of thought I decided to try and reach out to Amazon regarding the word game, Every Word. I was really surprised by the word “NIGGAS” showing up on the word list. I have tried other words that are considered offensive and they were not listed so I never even thought of trying that word. When there was only one space left and I could not figure it out I hit the button to move on to the next level and there it was. I was shocked. I want Amazon to know about it and remove it from the word list. And yes, I took several pictures.

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Nabby January 25, 2015 at 12:00 pm

If you have any problems with amazon, I suggest a complaint with the local Better Business Bureau, as well as the general USA one, and specifically state that if the matter is not resolved fairly to your satisfaction and promptly, that you will contact the Federal Trade Commission and file a complaint with them. At that point, if money or items that are worth money are involved, file another complaint with the Consumer Financial Protection Bureau. Make sure you are as thorough as you can be in the description of the incident, and make sure to include emails, phone transcripts, screenshots, etc…, as there is the option to upload files (most BBB’s allow uploads as well). Do not ommit any documents which may make you look bad or may not be in your best interest as the opposition will bring those up and dispute your character and intentions, stating that you can not be trusted to tell the truth and that your only motivator is money, and that you are ready and willing to cheat, lie, and backstab in order to try getting what you want, irregardless of whether you are in the right.

The Consumer Financial Protection Bureau (CFPB) will issue you an answer fairly fast, and should they believe that you are right and that you have been wronged by the commercial entity, they will most times issue you a suggestion, and when that is the case, 8-9 out of 10 times, they will straight our tell you that you may have the right to seek legal help and that you may take legal action against the company that has wronged, abused or defrauded you.

Usually when that happens, the company contacts you immediately, and most times before you even have a chance to take any action , and they will try to settle your differences the fastest way that is possible. If you find their offers unsatisfactory, keep on negotiating, however you should refrain from illogical and unfair demands since not only will the company stop any further negotiations, they will withdraw all their previous offers and most times, they will even stop responding to you.

If the matter ever goes to court, they will use your unfair demands to demonstrate to the arbitrator and/or judge that all you are really after is money. And of course, they may end up suing you in return for wasting their time, stating that extortion was your only intention all along. Plus, when confronted with a team of dozens of high paid corporate attorneys who are among the best in their respective fields, neither your attorney(s), nor you yourself, will stand much of a chance.

However complaints to federal entities seem to result in the most beneficial and fruitful outcomes for you.

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anonoymous February 8, 2015 at 8:27 pm

I wonder how you might proceed with a complaint if you are living in another country. like Canada. I’m trying to order certain books. There is an Amazon.ca website for Canada – but the listings are very limited and I CAN’T find what I want – the site shares nothing with Amazon.com in the US.

Amazon is losing money, because I can’t even get set up to get orders shipped to my address – even though the seller is set up for international selling. >:-( I’ll call it for what it really is: STUPIDITY… ’cause, folks it sure as hell ain’t intelligence.

WTF – Amazon’s so-called “Customer Service” are such a bunch of clueness nitwits, that they can’t see this to fix the problem?! GET SERIOUS!! I’ve been around in sooo many circles with them, that I’m starting to get dizzy. @.@

The “Earth’s Most Customer-Centric Company” is a load of BS. They are CORPORATE-CENTRED!!!

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Debbie morris January 21, 2015 at 12:02 pm

The reason I am writing is I have ordered books for my son who is in jail. They have no PO box number. Your company knows that only USPS is allow to deliver to institutions. You have a letter stating that. The jail has to receive it straight from the publisher. Why do you continue to send my last two orders UPS which were refused. That was 100.00 dollars you lost. The service was good but its officious that it was going to an jail for inmates. Hello booking number! Please correct the problem. Thank you! Deborah Morris.,

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kim swiger January 13, 2015 at 2:38 pm

Woody Allen is a pedophile. Amazon has hired Woody Allen for a Tv series. Amazon condones pedophilia.
I consider pedopiles as evil people. I do my best to reject all evil. I am cancelling my amazon subscription.

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Elizabeth Vought January 10, 2015 at 1:20 am

I have been using amazon to download music for many years now and I have never been treated so rudely as I was with my most recent purchase tonight with one song called Photograph by Def Leopard. I called in to the tech support to find out why I could not get this song downloaded properly, and the first representative I spoke with was so rude for absolutely no reason. Your representative was short and talked down to me as I carefully followed his instructions. In addition it seems that every couple of months when I decide to purchase a song I am finding that the downloads software does not work and it has to be updated again. It has now become such a problem that I will not be using amazon for music anymore. It’s one thing to download a new software again, but to be treated rudely is another. I thought I should let you know that you have lost a customer in this regards.

All the best!

Elizabeth Vought

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Ellie January 1, 2015 at 2:01 pm

I am a seller at amazon and i am very upset with the terrible customer service (the reps are rude, unprofesstional and useless) as well as certain amazon seller policy. Specifically, Amazon requires individual sellers to provide their taxpayer info when they reach 50 transactions in a calendar year, while the IRS policy clearly states: “Due to Internal Revenue Service (IRS) regulations, U.S. third-party settlement organizations and payment processors, including Amazon, are required to file Form 1099-K for U.S. taxpayer sellers who meet the following thresholds in a calendar year: More than $20,000 in unadjusted gross sales, and More than 200 transactions.” I spoke to a supervisor named Anya and asked her what amazon will do with my information if my sales don’t reach 200 transactions, and she replied “Absolutely nothing”! And that’s my point exactly – amazon doesn’t need my info unless i reach 200 transactions and yet they ask for my Name, DOB, Address, Social Security number and other personal information that will be sitting in their database avail to any hacker or any employee who could potentially abuse it. I am not a professional seller, i sell stuff that i bought or got as gifts and no longer need, so i will never have to file or pay any taxes, and yet they want to know my Social Security number. I AM OUTRAGED. Another issue i have is i bought postage thru amazon for shipping of an item i sold and requested a refund on the same day after i decided to ship on my own via a different method, it’s been a month since then and i still haven’t seen those $20 back, so i basically paid twice for shipping. When i called i got a runaround – amazon reps tell me to contact usps, and usps says it has nothing to do with them i need to contact amazon, so no one wants to do their job. it’s 2015 now and my listings still have not been reactivated and i haven’t seen the shadow of the postage refund. WORST CUSTOMER SERVICE AND SELLER SUPPORT I’VE EVER HAD TO DEAL WITH. It’s a hassle for me transfer all my listings to a different site, but if i were new to selling i would not sell with amazon, i’d go with a different service. Selling on Amazon has been a very frustrating experience, not to mention the 15% commission they take from you as transaction fees. For the money they make on us the least they could do is make our experience easy and pleasant. Not the case!!!!!!!

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X December 31, 2014 at 6:47 am

Amazon has become the worst third party retailer on this planet.
I have had nothing but issues and problems from these people since my Prime account expired which was right after Xmas. I placed several orders with in the past week which totaled over $200. some went through with no problem, then my Prime sub. went out and Amazon made sure I knew it. One order sat in pending mode for 5 days, and that was enough for me so I canceled the order which put my money back into my free account immediately which in turn tells me that shipment was going to continue to sit in pending mode. I had money on the free account so I figured I would need to spend it and not waste it or just give it to Amazon. I placed another order. And yet again an item was ready for shipping but the other item was still sitting in pending mode which has stopped the order once again from being shipped. Mind you the last 2 orders I placed were Amazon LLC items which according to amazon are at their own distribution centers and were in stock. So I placed another order and here we go again, one item in prepare ship mode and sure enough the other item in pending.
To my knowledge and experiences this is how this crappy company works.
One can obtain a free account with Amazon but they expect you to buy into their Prime services and if not your business with them will become a total headache.
If you place money/amazon gift card into your amazon free account you can only purchase amazon backed or amazon sold items; third party venders will not accept money from your free account but from a different payment method. Why can’t amazon use the money you placed into amazon free account? Because their greedy and want the money for themselves and refuse to pay anyone else coming from that free account in which you put real money into. So by buying an item from a third party vender requires some type of other payment and it slows down process of you receiving your item, they then set the bar of when they choose to send your item. I had one delivery expect time frame of 40 days. It only takes 3 days to ship across the US. So now involved with a third party vender any real issues you have to deal with them because amazon has no real relations with external business procedures, actions, or methods. All they can do is send them an email asking about the issue.
Amazon is not as big as they portrait themselves to be nor is their warehouses they supposedly carry product. If one was to cut out all the third party venders from the website it would cut product availability by 75-80% of product choice availability leaving amazon looking like some little gift shop business. With out the third party venders Amazon would not exist. That is why their there. That is why any money in a amazon free or prime account can only be spent using amazon LLC items.
And when one calls about an issue it is always out of country. Speaking with them is irritating enough. They are paid to lie and say what ever to calm down a customer. They do not care if an issue is being fixed or not; they are paid either way and they are basically paid for hearing pissed off customers complaints. Granted their families have to eat too so amazon uses them to lie at what ever means to defuse an irate customer.
I called about my first issue items sitting in pending for 5 days and the foreigner told me she solved the issue and would all items would be sent out by end of day. Next morning they were still sitting in pending. When and if I ever receive my last four items I am done with Amazon, they are just some gift shop with extended external third party venders.
If I do not receive my items that means they screwed me out of money, once was fooled, twice would make me a sucker.
I have been gathering information needed to expose them. I have taken screen shots daily of product sitting in pending for a week at a time, how long they sit in prepare to ship mode, and how long it takes to ship and receive. My cell phone automatically records phone calls (love android based phones) so I have some lovely recordings of these foreigners bluntly bold face lying for amazon. I have notice good hype towards amazon with media stories and commercials which is portraying them to be some great business; I have all the proof otherwise which proves they lie, steal your money and time, and don’t really care.
I don’t know how they have made it this far. But I am sure Karma will catch up!
As far as deals or saving money; I have found cheaper prices in town from many companies such as Walmart, Best Buy, Fry’s, etc…
If they continue to screw with my orders I will just not bother with the money in my account and call it a loss. Quit wasting my precious time, money, and effort and just shop in town. When enough people finally accept the fact that amazon is just some pathetic online gift shop and quit bothering with them then Amazon will feel the punch of the public.
3 beautiful words; Good By Amazon!!!!! Not going to be another sucker and support your business.

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ila rabinowitz December 26, 2014 at 9:35 am

COMPLAINT!! FRAUD!!!!!!!!!! After 15 e mails, 23 calls & 4 recorded calls, (that I am aware of) I am reaching out to amazon corporate as I am getting no where with your staff on the phone. This has now escalated to a rather serious LEGAL issue & I am going to file charges with the Better business bureau, consumer affairs & whoever else I need to get YOUR ATTENTION!!! I need someone to reach out as I refuse to write anymore letters or call & speak to “so called supervisrs” at amazon regarding this disgraceful breach of ethics There is a three way recorded call with MYself, Amazon.com & chase bank regarding this matter. THIS REQUIRES IMMeDIATE ATTENTION from someone of authority!!! Thank you Ila rabinowitz (amazon long time GOOD cusotmer for years & prime) & now cancelled as of today) 516 705 ****

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Tina Lauer December 23, 2014 at 1:44 am

TO CEO and Management of Amazon
I am very upset with how Amazon handles there business. I had placed an order on Dec12,2014 for 2 tablets for my kids for christmas. On dec 18th my credit card had an auth hold put on my acct for the total amount of the purchase. in the mean time I placed another order with amazon for a topside creeper which again an auth hold was placed on my card for the total amount of that order. I updated my shipping address and then amazon tried repeatedly for another auth code for the full price which was denied. I called customer service to get this settled even did a conference call with my bank to let the rep know it was approved to have your rep disrespect me and hang up. then I called back and of course a new person and had to go thru everything again to be told its my bank and heres a code to call them to have released. My bank said no amazon needs to have it released. I fought back and forth since dec18. I had reps from amazon lie to me and tell me all was good and I will receive my items by dec 21. I had reps tell me that they would send me to the billing dept and get back to me and didn’t. I have spoken to at least 15 amazon reps trying to get this resolved to no avail. I have asked for supervisors,managers, corporate to get a mailing address. It took me looking it up on the internet to finally find this. Do to your mistake I will not have Christmas gifts for my children you have holds on my acct so I have no funds. Even if the funds were released today I would have to pay more than I was with amazon to get these items. That is not fair to me or my children. I expect to get something other than a $10 credit for all the trouble you as in amazon has caused me. I know how credit cards and auths work so this bs about its my bank holding the funds is not correct. Thanks to amazon my kids will wake up Christmas morning to nothing. You can look up my acct and see how many times I have called and how many lies have been told to me and how many policies your employees have broken. Your system is messed up and I as the consumer has to pay the price. I will be contacting the news channels and BBB. anyone who will listen to my story to get the word out that amazon does not honor their customers. I had told them to send me my items then I would pay because that it exactly what you are doing. holding my funds and not sending me my items. Then to top it off refuse to call my bank to get it taken care of. As a merchant thats what you do. I am not rich or have tons of credit cards to just be able to switch to another payment method. That all I kept hearing from you until my funds are released from Amazon I have no funds. Take responsibility for your mess up and fix it.

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Sandra A. Snow December 19, 2014 at 12:07 am

Sellers are penalized for lack of customer feedback? Are you kidding me?

I’ve often been a happy purchaser, but never leave customer feedback because I don’t have time for that!!!

I find myself this website because I can’t get a hold of a real person that understands the English language. Don’t get me wrong, they can speak good English they just can’t seem to understand it well enough to complete simple tasks that have left me frustrated and angry during the holiday season.

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Nick December 16, 2014 at 3:46 pm

Hello there. I know a lot of sellers on Amazon has had bad experiences with the company. I am just going to get straight to the point. I like Amazon. Cheap prices, a lot of traffic, a lot of sales, etc. Great selling platform. However, your policies are not so great. I have to say I left Ebay because of minor issues with selling but Amazon, you guys, are much much….much worse. When I first started selling on Amazon, I made my first sale of $200 on a desk chair. Exciting! My payday was 4 days later. Everything went smoothly. I then started selling big ticket products in a single day of $400, $600, and $800. Amazon then put my account under review and my funds on rolling reserve. However, I found through search that this was regular for new sellers. No issue. When my account was completed from review, I had 14 sales in throughout the month of November. I was supplying tracking numbers for the customers and responding to all inquiries. Fast forward to the 25th of Nov. A day before my payday. I had 3 sales that day. Each for $700. Three hours before midnight/Payday Amazon removed my selling privileges, suspended my account, and put a hold on the funds that I spent money to make! Amazon notified me of the same email I got when my account first went under review. I emailed the review team multiple of times to find out why this happen and 5 days later, they told me via email that I needed feedback from customers. Now, I understand that having customer reviews is a good thing for business. However, that does not justify you to suspend my account and hold my funds! So far, I received only two reviews from 25 fulfilled orders/customers. If a customer is satisfied with their item, he may not take the time to fill out a review that has too many actions. If a customer is not satisfied, he/she will write a review to get what they want. I supply tracking for the customer and so Amazon can see that the orders/items are shipped to the customers to avoid any issues but to no avail. So, because I have a lack of feedback from satisfied customers that I even requested feedback from, my account is suspended and funds are on hold. I reported this to the BBB because Amazon was not responding to my emails and it is just not fair to me as the seller, bringing Amazon traffic and sales to their platform. It seems Amazon only responds when I add information to my case on BBB. That’s not good. I don’t dislike Amazon, I just feel like I have been ripped off and thrown under the bus. Amazon responded with little to no information about what I requested. Now, I am heavily considering taking this case to court. I had over $5,000 due to me on Nov.26th and still have not been paid. This financial chaos has caused emotional distress to my family as well as financial distress. Because of this issue, my car was repossessed, lights turned off, lost of trust from family members who invested into me, and not being able to give my children the Christmas gifts I promised them. Amazon does not care about their sellers. It is not my fault that customers don’t take the time to leave reviews. I request from corporate or whoever is in charge of seller accounts to immediately reinstate my account, transfer my funds immediately and not on the next pay date to my card, and $4,000 for the financial chaos that Amazon has caused on my family and I.

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former employee December 11, 2014 at 12:54 pm

I worked for one of the amazon fulfillment centers in phoenix arizona for two years. I personally witnessed associates spit in packages and send out orders they knew were broken. I saw one amazon associate hit a temp. with a electric pallet jack because he was high on marijuana. The temp. Was let go because he was limping around and he didnt want the other younger amazon employee to get in trouble. I reported it to a third party company to remain confidential but its been 8 months and the kid just received a minor promotion. Ive seen packers slam kindles on there work stations and thrown them into the boxes they’re to be shipped in because they were tired of packing so many kindles. Ive seen people who load the trucks puke in trailers with coustomer orders in them because they were hung over. One amazon assosiate took a piss in a trailer. I saw a assoicate who was Sikh tormented in his department to the point he broke down in the restroom and believe it or not he was called into hr and walked out for unstable or violent behaviour. One of the cleaning personnel made a personal choice to stop praying (she was Muslim) and I know it was because people actually made comments and mock impression of muslim people as she did it. We make fun of your names and orders and sometimes delay your shipment because the order is funny and t has to make its rounds to someones friends at work. Your information is not confidential. I know it sounds bad but if you order lube and a dildo we know your name address and its always a laughing matter. I was approached by a new area manager and asked questions about the holocaust because as he approached my station i was packing a copy of The Pianist. Im of Syrian decent and have a full beard because hey i love this religious guy named Jesus and like the look. I told him when he asked about what i thought about the holocaust (he didnt know im Christian) that “its very upseting what happened back then and it sucks that there is still a lot of hate that seems misguided towards muslims for what the nazis did to the jews”. I was callex into hr the next day and question about supposed ant-semitisim. I denied anti-semetic comments and told them that “arabic people like me are Semites and i dont care if your a jew”. I was fired three weeks later for missing two days of work back to back even though i called in to report my absence. The final reason i got was we just want to seperate you from the company. Arizona is a right to work state and my lawyer said they can do that it it will cost me everything i have and some to battle in court with them. So Christmas is a few weeks away. I hope people hear this story and stop buying from this giant company. All the work practises i shared are true. Ask any former associate and i guarantee they have witnessed something unbelievable they never seen with any other company. Ok everyone marry Christmas happy Hanukkah and allah akbar.

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Ernie Kelley December 3, 2014 at 11:05 pm

You closed my selling account because I could not satisfy my customers to the standards you would of liked me to. Ok! I get it. Amazo closed because of missing shipping by a few days or not contacting the customer the next day. I will not argue that I made some small errors but everyone got their money back in thirty days. You closed my account and have held my money for 90 days. I do not like it but I know that is on the contract so I did not say a word and waited my 90 days. That means you have had my money and I am sure allot of other peoples money earning you interest for 90 days. Now you have my Checking account number to transfer my over $4000 into and you tell me today that you need a credit card from me to transfer my money into my checking account. I was selling with you for 6 months and you had no problems taking money out but you seem to have problems putting money in. So I have to say your customer service sucks and I would like to have CEO: Jeffrey P. Bezos fired for poor customer service. I was a seller, apparently not a good one in your eyes and you fired me for doing allot less. Now you are stealing from me and I bet allot more people.and the amount you are stealing from me makes this a felony so I would also like to have CFO: Thomas J. Szkutak arrested and put in jail for Grand Theft. Then you tell me that I have to wait another two weeks for my money because the payment process is automated. Alright I would give a rough guess that you have $162 million in money being held hostage of mine and other who fell for your scam. So that means I will not only be expecting my $4100 dollars but also a check for interest from COO: Jeffrey A. Wilke.

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Guillermo Sarmiento December 1, 2014 at 12:18 pm

Dear sirs:
I am glad to take advantage of this mean that I have fortunately found by searching the web to express my disappointment about Amazon and the way you treat your customers as well as the poor attention provided by your Customer Attention Service. I do regularly purchase in Spain, where I reside, a variety of goods on-line using many available websites and I have, few days ago, tried Amazon.es by the first time. The nightmare did commence when, after processing my order I did receive an e-mail message indicating that Amazon was unable to process my order since the payment by VISA credit card was rejected. I was advised to check the relevant card data (number, expiry date,..etc) in order to assure everything was OK. First problem is that the poorly designed Amazon site does not allow you to check the card no. you have entered there -it only shows last 4 digits-so you are prompted to “create” a new credit card, thus repeating all card data and, unfortunately, starting the process againg from zero, with the subsequent delay in the processing of your order. Then, I checked with my bank to ensure there are no problems with the credit card. The bank confirms that everything is OK and then I contacted Amazaon again through the phone: An employee says he is unable to help and I should “create” again a new (basically the same) credit card record. I did so, but the system responds an hour later that Amazon is unable to process the payment. I did receive a call from the Customer Attention Center and they offer me to re-enter the card data through the telephone system and this time it appears that the telephone process works better than the website; the employee confirms that now everything is OK and the payment has been correctly processed. I did receive few minutes later an e-mail confirming that, which after so many troubles, makes me feel a little bit better about Amazon. The only problem is that my order would arrive some 3 or 4 days later due to all these inefficiencies in the process. But this temporary satisfaction ends abruptly when I check through the website “my order” and see that it is still pending due to a payment problem. I write to Customer Attention and they simply answer that I should check again the credit card details and if necessary create a “new card” onve more! It looks like I am trapped into some diabolic circle of confusion…I am not sure if this could be resolved, but I am quite sure I will never use Amazon again.

Sincerely,
Guillermo Sarmiento
Zaragoza (Spain)

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Leila November 28, 2014 at 5:14 pm

CEO and claims dept refuses to acknowledge the common scam of third party sellers using a different edition of the book as the product image and the reviews of that edition and putting the item description of another edition. I tried purchasing a book from a listing that used the 3rd edition as the product image and reviews because any reasonable person would assume a listing that pops up when searching for the book title + 3rd edition and uses the 3rd edition image/reviews would be selling the 3rd edition. But no. Not Amazon.

When I received the 2nd edition, the seller tried to charge me to refund it. They denied my claim twice and kept insisting that I ordered the 2nd edition. It took me talking to 7 different customer service reps to get help. The one at corporate then told me to email the address that the CEO monitors so I did so with my concerns that this is a scam not being recognized by the Amazon claims department. They then emailed me back the listing to tell me I was mistaken and purchased the 2nd edition when I wanted the 3rd. The link they sent me clearly showed the 3rd edition being used as the product image/reviews and the 2nd edition being used in the product description so this tells me that they aren’t even looking at the listings that are being disputed!

This is a scam designed to mislead customers and they refuse to recognize it. I will take my business elsewhere where I will be protected as a consumer.

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Chris McHale November 26, 2014 at 12:24 pm

I ordered “George Marshall: A Biography” which was released on Oct 27 to the Canadian market. I ordered this the 15th of November. This is a new book which should have been stocked at your amazon.ca warehouse because it was a new release. I am told they can’t get it and don’t when, but yet when I go onto Amazon.com, the book is available. Why have you not procured significant quantities of this book to allow for order for your Canadian subsidiary. This is bad order fulfillment execution. Nobody can give me an answer. Who is the person at your headquarters who oversees your supply chain, because it ain’t working very well. Remember, this was a newly released book. I’d like an answer. CM

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LAWRENCE SCOTT November 24, 2014 at 3:24 pm

Hello,
My name is Lawrence Scott, owner of Scotts Gum Removal and Power Washing Service, LLC.
We specialized in Pressure Washing, Building Cleaning (Interior and Exterior), Vehicle Cleaning, Carpet, Tile and Grout Cleaning Etc…

Who can I contact to become a vendor to perform these services to your companies located anywhere in Virginia, Maryland, DC, North Carolina and South Carolina? Thank you.

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ALICIA YOUNG November 21, 2014 at 12:28 pm

I AM DISGUSTED WITH THE FACT THAT I PURCHASED MY SON A KINDLE FIRE HDX FOR HIS 6TH BIRTHDAY IN MARCH AND NOW IT ISN’T WORKING AND CUSTOMER SERVICE IS TELLING ME THEY CANT DO ANYTHING ABOUT IT BECAUSE I CAN NOT REMEMBER HIS EMAIL ADDRESS…I’M SORRY BUT DO YOU KNOW HOW MUCH MONEY I SPENT ON THIS DEVICE!!!! I CAN GIVE YOU ANY OTHER INFORMATION BUT YOU ASK FOR BUT NOT HAVING THE EMAIL ADDRESS IS HINDERING MY SON FROM GETTING HIS KINDLE FIXED IS JUST CRAZY!!!!

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Paul Hoffman November 16, 2014 at 9:33 am

I think Prime should be free for customers who spend over a certain threshold. They could pay the $99, then have it credited back when the threshold is reached.

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Andrew bush November 14, 2014 at 3:08 pm

Amazons web service is allowing people to post m personal information name, address and cell number and a full police complaint form online and it has been there for years. after 18 EIGHTEEN calls to amazon they still wont help me or allow me to talk to either their legal department or AWS to find out who is violating my privacy. This is against the law and I have received numerous calls calling me cop hater and hang ups for filing a complaint with the Bellevue police department. Amazon REFUSES to help me even though this information is posted through the Amazon web services web site.

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Jan Jonaitis November 8, 2014 at 11:49 pm

The Amazon Unbox! Not!!??

Old Dell Laptop…this is what I use to watch my movies on. Well, now I cannot as Amazon has decided to not utilize the Unbox program anymore. I have spent several hundred dollars over the past few years to have the ability to purchase and download movies to watch at home. Now I have movies available on my Amazon account that I can only watch streaming to my Kindle. This is not acceptable as I do not utilize the Kindle for movies. I may watch a movie every few months on it as the screen is small and the sound is terrible.

So I used to lug my old Dell to my local Library (6 miles aways) to log on and access my Amazon Instant Video to download movies to my Unbox. Now I cannot do that. You at Amazon need to understand that I do not have Internet access where I live. I live in a remote (very rural) area of Kansas. I have to drive 6 miles to the “local” Library for an Internet access and that is when the Library is open from 3 p.m. to 6 p.m. 3 days a week. I read more than I watch thus the Kindle for reading!

So, I suggest that you speak to the upper echelon at Amazon who make these decisions (had to be a marketing decision)…please refund the remainder 20+ movies I have on Amazon Instant Video. Just refund them and give me an Amazon credit on my account or in a Gift Card. I will use the funds again, just not for Amazon Instant Video.

Sending me directions to download the Unbox from a different source is not going to work for me. It will not download, I have tried a few times. I am at a friend’s house putting this little gem together for you. Then I go back home to my abode with no Internet service to read a book on my Kindle.

Please have someone okay the refund on Gift Card…it will probably be used up before the end of the week for Christmas! Please have someone get back to me as soon as you can.

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david woody November 7, 2014 at 11:13 pm

I am having a problem getting my product back from amazon i sent it to amazon and they got it on the 17th of Oct 2014 at 11:00 pm UPStracking #1z0y5r529020572926 it was sent to amazon by mistake it was to go to the seller i called amazon as soon as it was ship that it had there label for return on the bos and i was told by amazon thet as soon as it got to the center it would be sent back to me right away they told me not call ups because they would handle it . now they cant find my shipment then they told me they have it and are sending back to me then it dose not come then i call them they say they have not found it yet i have been given the runaround for a month on this my return item is 106-6764266-7733002 please help me i use this item for my job and it cost $1,300

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Frank LaFlamme November 6, 2014 at 8:43 pm

Can someone help me? I have talked to several people at Amazon regarding the nonpayment of royalties of my ebook EMP Los Angeles without success. I am extremely frustrated because it appears no one is addressing my problem. It is now over a week past when they were supposed to pay me including the extra 5 days to process deposit. Please contact me to resolve this problem.

Frank LaFlamme

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linda March 20, 2015 at 1:20 pm

Did u ever resolve this? Is so, how?

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Stephen Millsap November 5, 2014 at 7:52 pm

Hi. My name is Stephen Millsap. I am a pretty good customer at Amazon. I would like to bring to your attention a terrible discrepancy found on your own website. Yesterday, November 4, 2014, I purchased the Samsung UN46H7150. I also purchased an adapter plate for a TV mount I purchased just a few days ago for this TV. I found out about this required adapter plate after purchasing the actual TV mount. So I paid for a mount plus an adapter to make it suitable for this TV’s 400X400 mounting pattern. You sold me the TV for $1,097.99. I paid $106.10 for the mounting plate on October 30, 2014. Yesterday, I found out I had to purchase an adapter (MOR/Ryde TV1008H Adapter Plate) for this mount. The cost was $36.02. On your own website here: amazon.com/gp/product/B00IDXIL7K/ref=oh_aui_detailpage_o00_s01?ie=UTF8&psc=1 you will see by clicking on this link for the section you call “Customers viewing this page may be interested in these sponsored links”
an advertiser offering this same TV for $909.00 with a free wall mount and a with a full USA warranty. So, based on your own website, I paid a total of $1,240.11 to get this TV and mounting assembly. Again I feel as if Amazon owes me credit in some manner of $331.11. I would hope you act on this quickly. I find highly irresponsible, embarrassing and demeaning to me and other customers. Please credit my account with a gift certificate or whatever in the amount I should have saved…i.e. $331.11. I plan on copying this message and send it to Amazon corporate offices. Thank you and I ask that the decision for this be given the upmost attention by someone in customer service at the supervisory level. Simply put, this is wrong!

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Kristen October 29, 2014 at 7:47 am

Hey, just wanted to say that I love you guys! You make my life easier, less expensive and more joyous. Thank you for allowing those of us who live far afield to enjoy all the perks of big city shopping from the comfort of our own homes. You are fabulous. (hugs)

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Baz November 3, 2014 at 5:16 pm

If only u knew the cost of the convenience so many enjoy, the revitalization of slavery and feeding on desperation is the real reason Amazon has grown.

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ANJU October 26, 2014 at 2:15 pm

FROM—- INDIA
>Dear sir
>
I ordered Micromax canvas-2 colors on 14th of October and that time you offered me COMBO
of screen guard + flip cover + canvas 2 Color mobile and now u cancelled my order without
my permission, now will you explain me without mobile phone what is the use of accessories
which you shipped me. Your order confirmation mail as you described has the approx
delivery date is 29 Oct 2014, and before 29 Oct how you cancel my order. Now you raised
the price of your item after dumping my money for lot of days in your account…….

I request you kindly to re-place my order with old price with 10% cash back which you
offered that time. Please take this mail on priority basis otherwise i will be bound to
take the LEGAL ACTION against you in the CONSUMER COURT.

Its my humble request to re-place my order with the same price what i was getting at the
time of booking earlier.

complaint forwarded to-
…………………….
1). National Consumer Disputes Redressal Commission.
2). Indian Consumer Complaints Forum.
3). Jago grahak jago | Department of Consumer Affairs.
4). Consumer co-ordination council.
5). Online Indian consumer forum and complaint registration.
6). India Consumer Forum, submit consumer complaints.
7). Legal – National Consumer Helpline.
8). Nationalconsumerhelpline.
9). India Consumer Complaints Forum

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riccy October 16, 2014 at 5:03 am

In Sep 11th, My associate account was closed. I received e-mail that

You are not in compliance with Participation Requirement Number 29

(https://affiliate-

program.amazon.com/gp/associates/help/operating/participation) because

purchases resulting from Special Links on your site have been for

personal use, resale, or commercial use. After a lot of e-mails

exchanging and many times of argument via telephone call , I received

response from Associates Enforcement team manage.

Hello,

My name is Cxxx and I manage the Associates Enforcement team. Your

recent e-mails and experience were brought to my attention. I’ve

reviewed your account and the details around why your account was

closed. Your account was closed for violating the terms of the

Associates Operating Agreement. In May (also in January) we withheld a

portion of your advertising earnings due to violations of our terms.

You contacted us at that time and we explained that you violated our

terms and we were not paying advertising fees on orders that were

referred through your links as they were not eligible. Even after that

warning and deduction of partial fees the activity and violations of

our Operating Agreement continued. Due to the continued violations of

the Associates Operating Agreement we were left with no choice but to

terminate your account.

Due to account confidentiality I can’t discuss specifics of other

accounts but I can provide example order 002-2687739-1480252 as it was

placed by an account of yours which is different from your Associates

account but under the same e-mail address. Our terms clearly state that

this violates our terms and we’ve previously explained our policy to

you regarding this matter. The orders you’re referring to us aren’t

aren’t originating from the blog you have listed on your account or the

links you have posted on other websites. As our Operating Agreement

also states the information and websites listed on your account must be

accurate at all times.

I hope this explanation provides clear information on why we took the

action we did.
Best regards,

My response was:

Hello Mr/Ms,

Thank you very much for your review of my account.

Only one time ( In Feb, 2014 ) a portion of advertising fee was

withheld. I contacted Amazon CSC at that time and the reply is as the

following:I can understand your concern in ensuring you are being paid

for eligible sales referred to the Amazon.com website. In order to

assist you with your inquiry, I reviewed your Associates Account ID:

shoatusa-20’s Reports for the dates of: February 1, 2014 – February 28,

2014. I found many of the items listed in your account’s Orders Report

were marked by our system as ineligible for Associates advertising

fees.
I have not yet understood why the items were marked by your system as

ineligible.But Since then, I am more careful and following strictly the

terms of the Associates Operating Agreement.I am sure that I am

misjudged by your Team. The reasons are the following:
First, as I have explained to you is that Chinese customers had a habit

to buy many products of the same type. The Chinese customer who lived

nearby introduce good products each other through internet or mobile

phones and purchase as a group or alignment. It’s normally that one

person order several products instead of others and deliver to him/her

then distribute to others to save the transport fees. But it is not for

resale or commercial use. The products only used by their own.
Second, somebody forwarded the special link not only via blog or some

certain websit. Sometimes, they post the special link via chating or

message of mobile phone. It’s difficult to track where it coming from.

These situations are out of my control.
Third, I searched my orders history, the order 002-2687739-1480252 you

provided does not exist in my account. I’m wondering where did you get

this order number.

Best regards,
Thank you.

Amazon didn’t provide the specific reason for my account closed by

force. I requried several times for the truth from Amazon, sometimes

they repled me said I’m not in compliance with Participation

Requirement Number 29;sometimes they said I purchased by the link of my

own;sometimes they said I violated terms twice but they were not

correct at all.

In Feb 2014, I was deducted some amount indeed. I wrote an email to

them for inquiry, they replied me that some of my relatives purchased

by my promotion link. But the shipping address was a forwarder address,

it’s public and very easy for sharing. It can’t be the evidence which

indicated my link used by my friends and relatives.

And the order No.order 002-2687739-1480252 which mentioned in the email

is not belongs to me, it is not listed in my account. After these

emails from amazon, they never replied and explained any more and told

me they won’t pay the adversting fee from July to Aug 2014. I have the

reason to believe that amazon forced to close my account deliberately

without any reason becase they considered I’ve earn the very high

amount of my advertising fee in July and Aug. Amazon realised I broke

the rules which they thought by themselves in September why they can’t

pay my advertising fee of July and Aug? It’s the robbery actually!!

I worked very hard for Amazon Associates program during the past, now

my account was forced to close deliberately and I had a big lost. It’s

unfair for me!

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Peter Null October 9, 2014 at 6:23 pm

Attention: Jason Coren / Director, Loss Prevention and Security @ Amazon

Hi Jason,

The Secure Stores Forum, taking place February 17-10 in Miami. I’d like to invite you to be my guest, at no cost to your company.

The Secure Stores Forum is uniquely intimate; it’s limited to just 50 LP executives from national retailers. The small format lets us really roll up our sleeves and talk directly with each other. We’ll have roundtables, peer-to-peer conversations and technology presentations from solutions providers.

Everyone will be my guest at the Biltmore Resort; we’re covering airfare, hotel and meals. No cost to you.

I hope you might join us, as we build a great group of retail LP professionals in specialty, apparel, shoes, sports, home and other stores.

If the dates work, and you want me to hold your spot, you can register at http://www.securestoresforum.com/register or just give me a call.

Thanks Jason.
Peter

(brochure attached)

PS: Just some of the national retail chains sending their top LP executives are: Louis Vuitton, Michael Kors, Sports Authority, Lane Bryant, Dunham’s Sports, Kay Jewelers, True Religion, the Children’s Place, and a lot more.


Peter Null / Delegate Relations
THE SECURE STORES FORUM
February 17-19, 2014 – The Biltmore Resort – Miami, Florida

Eaton Hall Exhibitions
Columbia Turnpike
Florham Park, NJ 07932

(973) 514-****
(800) 746-****
Cell (973) 255-****

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Ari Herson October 5, 2014 at 6:56 pm

I have contacted customer support a number of times to resolve an issue with an order. The level of support for the customer ( myself ) has been atrocious. The third party seller has engaged in false and misleading advertising which Amazon seems to condone by not forcing the seller to supply what they’ve advertised. I keep getting the same response. They need to either supply what they advertise or remove the seller from their site. If I can’t get a satisfactory result concerning this purchase I will be ceasing to use Amazon for future orders.

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Francy Pacheco October 3, 2014 at 9:38 pm

Jeffrey Bezos,
I was really happy to used Amazon and being able to order the products that I need without leaving the country where I live…. however I was disappointed when I saw a charge in my account that I was not expecting….causing me to worry thinking that somebody had access to my finances and forcing me closed my card and spend time where I was not planning to … after speaking with the representative of my bank he suggested to call the costumers service line where he guarantee that I wouldn’t be any issues with Amazon, after getting in contact with Amazon costumer service line the representative did not even care about it ???? He just said a refund is want you want it will be in your account after 3 business days. I asked him that I didn’t appreciated me been trick and get a $99 charge for a membership that I wasn’t even aware I suggested to bring that information to the attention of his leaders and come to a different approach about a membership where your costumer don’t have to go through this just because the system automatically checks mark an option where accepts a memberships and your client don’t even noticed …. if your clientele are looking for a membership they will ask for it you don’t have to forced it. Amazon is a great company where anyhow you will always have client because of the type of service that you offer… I will worry more about coaching and developing employees for a positive reaction instead of refunding money left and right.

Thank you very much for your attention and I hope you continue with a great and positive service and approach to your clients

Francy Pacheco.

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William Faulkner October 2, 2014 at 10:14 pm

Dear Folks at Amazon,

If you take the time to review my orders, I’m sure you will find that I’m one of your most frequent and fateful customers and buy just about everything I can from you. During a recent News Report, I was surprised to find that you have applied Politics in your Advertising! If I could be so bold, let me suggest that you let your Customers determine what they feel is Racist! I have read and watched Tom and Jerry as a child and Never felt or even believed it to be Racist. I’m sure if I took the time to inventory all your products and services I could find something that I would not agree with and possibly offend me. That being said, I do not frequent Amazon to have someone on your staff force their beliefs on me, a valued customer. So, let’s stick to what Amazon does best, providing the most diverse, high quality products and World Class Service in the industry. A Response Appreciated.

William Faulkner
A Valued and Fateful Amazon Customer

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Gary w.Hodge September 24, 2014 at 11:16 pm

to Executives
CEO:Jeffrey P.BEZOS
CFO:Thomas J.SZKVTAK
COO:Jeffrey A.WILKE
Dear Sir,
I have some positive coments on one of your customer service agents.I was so discussded because I recieved a wrong order that i needed tomorrow.I was ready to quit ordering from Amazon period.Then I contacted the chat service,and much to my supprise a lady by the name of Twinkle turned every thing around for me,solved my problem,and was so very nice about dong it.She has some impressive people handleing skills.You should check this lady out,and have her training agents.Along with a nice raise for a job well done.Who reallyknows how many customers she has saved for you.Please look into this.I have been a long time customer.
Gary W. Hodge

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Ron Kamerlink September 22, 2014 at 1:16 pm

To the corporate staff;
You allowed my personal information to be allowed out of your ” secure boundaries “. A charge of over $400 was made on my credit card by a site that is hosted by and payment made thru Amazon. This was reported to Amazon. In response, you closed my account. It appears you have done nothing about the website you host. You are making me feel like the criminal. I have been told that I have to establish a new account. What about the website ( Andrea nared store ) that processed the transactions? I have emails from account specialists that contradict each other. I have gotten commitments from supervisors that the matter would be resolved. It has all been lip service. At this time I will not use Amazon again. Your system is not secure or you have somebody internal that is stealing info. Those of you that sit in your little white tower rely on us customers for your paycheck but yet barricade yourself from the real world. Why won’t you talk to me?

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Me Too November 12, 2014 at 1:41 pm

Ron and/or Amazon staff,

I also had an unauthorized charge of $403.49 hit my credit card, courtesy of the Andrea Nared store. I’m working through the issue with my credit card company, but it required cancelling my card and some other unpleasantness.

If you check out the Andrea Nared store it’s pretty sparse, they only sell one item. These folks look like scammers, and I’m disturbed that this firm would be able to bill my account at all, let alone a full month after Ron complained about them. You may want to look into this “store” a little further, as these types of issues tarnish your reputation as a seller.

Thanks!!!

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Glen September 20, 2014 at 6:33 pm

To executives,

I know that no one really cares about these complaints at Amazon, but I want to vent anyway. Your customer service is terrible, and you make no effort to resolve anything, and your customer representatives are taught to pass the buck. You make known you are only a distributor. However my account and transaction were done through Amazon, and not someone else. So I guess as you state I should do my purchases through the company and not through Amazon. I am still waiting on a call from a 3rd tier supervisor who has missed the time frame of the call. WHAT A JOKE

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John Newbold September 10, 2014 at 2:17 pm

This is for CEO Jeffery P Bozos . I January I purchased a program from The PDM Group out of Arizona that was a program from Amazon. I was listed as vertualmall4444 ad the people that visited this website I was to receive a commission from AMAZON. I had the program for 6 months and there was 15,000 visitors and I never received one penny from Amazon. The pdm group said they would set it up and the payment would come from Amazon. I spent over $4,000.00 on this and never heard from Amazon. I filed a complaint with Amazon at a cost of $25.00 and got no satisfaction. I feel that Amazon owes me more that $20,000.00 in commissions. My next course of action is to file a legal action Amazon. I filed a complaint againist PDM with VISA and they said that there was nothing they could do for me that my problem was with AMAZON. That’s where I should look for and get help…I hope that some one from Amazon will contact me before I proceed any further…

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John September 7, 2014 at 4:38 pm

Amazon sells books by Holocaust deniers such as David Irving. The CEO obviously has no reason to do so other than to instigate hatred. The CEO should be removed from that position immediately

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heath September 5, 2014 at 6:50 pm

Very disappointed in Amazon.com, I messed up my checking account number and was told I needed to fix a problem with payment. Went to my Amazon.com account and could not open. Called customer service and was told account on hold, I said fine, how can i fix my mistake if I can’t access my payment method, they said call TRS recovery service, I have tried, either auto attendant hangs up on me after 5 minutes waiting because of high call volume or no one answers and I sit on hold. I want to fix but no one wants to help me fix.

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Cindy Scalora September 4, 2014 at 9:02 pm

I am not only a seller on Amazon, but a buyer on Amazon. I have purchased many of my textbooks and holiday gifts from your site without issue. I have also sold my old textbooks without issue, until now. On 8/19/14 I took 7 books to my local Staples to be shipped via UPS. Staples made a mistake and shipped one of the students two books instead of just the one she purchased. Instead of contacting me. I find out 2 weeks later from the student that did not receive the book, that was sent to the other student, that she never received her book. I politely contacted the other student asking her to ship me the book, and I received no response. I called Amazon seller support, only to be told it was my problem to deal with. How is it as a seller that I am not protected!!! I have contacted my local news station about this and I hope to get a reporter to hear my story in order to expose Amazon for the lack of support they give their sellers!!!! Your Company needs to be ashamed of themselves!

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ash September 10, 2014 at 2:54 pm

i think Staples is liable since they shipped it on your behalf.

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Duarte September 17, 2014 at 12:12 pm

Amazon has nothing to do with this mess. Staples has to be accountable for the mistake, Staples is a huge company as well, and the local news reporter if clever, will not agree to expose the wrong company. Also, you should threat to charge the student again if she/he wants to keep the extra book, if the student refuses to return it to Staples. Believe me, you will hear from the student after you threat to charge for both books if you don’t hear from her/him by certain date. Good Luck

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Etienne September 4, 2014 at 12:56 pm

to Executives
CEO:Jeffrey P.BEZOS
CFO:Thomas J.SZKVTAK
COO:Jeffrey A.WILKE
I am declared to be a winner of the second price of AMAZON FIRE PHONE LOTTERYHUB (usd 1,750,000,00) throughf the electronic balldraw organized by your estimate company.
Thanks for That if true

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Elena Oumano September 3, 2014 at 1:35 pm

Eleven days ago I spoke with a Kindle rep re Kindle not allowing me to type in book titles to purchase. Went thru all the usual fixes, didn’t work. He said he’d refer to engineers & they’d get back to me. Nothing. Called supervisor who said same thing & would get back to me. Nothing. Posted complaint on FB & amazon person whose job it is to protect amazons rep said he’d look into it. Nothing & did not respond to my emails on link he’d provided. Called amazon HQ to speak w office of VP of customer relations. Apparently customers aren’t allowed to communicate with that exalted personage. What’s clear is that amazon does not care about customer service. They have blocked all attempts to fix the problem, just try to wear me down by pretending to look into it repeatedly & hope I give up. This is actually the worst treatment I’ve ever received from a company, and I didn’t expect that from Amazon.

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Joe August 27, 2014 at 5:30 pm

I purchssed a gift card for $57 to make a purchase on Amazon.com. when I scratched the back to reveal the code and it came off with the bar that covers it there was only a partial #. I have contacted the service department 6 times they had me scan both sides of the card & and scan receipt. I complied with what they requested and have had no satisfaction. I have sent emails, called and wrote a letter. They keep telling me we will get back to you in 24 hrs. We will get back to you in 1 to 2 buisness days. It has been two weeks with no solution. I planned to go on social media, consumer affairs, the better buisness bureau and contact the network new consumer reporter. This is no way to treat a customer for $57.

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salena tedder August 27, 2014 at 2:12 pm

Hopefully this will reach and executive of amazon. I am beyond upset with
amazon right now, and quite frankly sick to death of explaining myself to
the point where im ready to take amazon to court!! I will briefly explain
whats going on.
About a month ago I ordered a car part from one of your sellers on your
site. It said that it ships next day. After four days it still had not
shipped so I cancelled the order saying it wouldn’t arrive ontime due to we
needed the part now. so amazon contacted the seller, he emailed me saying
to refuse the delivery and would refund me. To this day Ive got nothing but
the run around. I purchase from amazon ALL the time so I trusted the
company to take care of this for me, to no avail they have not. After weeks
and many emails and calls to both seller and amazon, still no refund. I
ordered something else, and while I was on the phone with your rep, I
cancelled my order because one, it had not shipped yet, and two because I
will not order anything from amazon until I get this resolved. Now the way
I feel, I will NEVER order from amazon because of the newest development,
which is the “pending transaction” on my account I was told would fall off
in the morning, it didn’t. Now another day, and not only has it not fallen
off my account but one of my bills went through and I was charged a $35 NSF
fee because you guys have failed to do your job. This is the first and only
NSF charge in my account history, and Im MAD to no end. I may not have a
lot of money in my account, but I pay my bills ontime and I pride myself on
not having any derogatory marks with my bank. and now I do!!!
I want to know what amazon is going to do to fix this, and fix it now!!

and I expect a call from someone who can actually fix this, NOT customer
service!
this is the last you will hear from me, next will be my attorney

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M. Knight August 27, 2014 at 4:56 am

To whom it may concern:

I’ve been a welcomed buyer for many years. My complaint is concerning your Selling dept. I don’t understand why in the world your Selling guidelines are so over the top. In my case I made one sale and my account gets suspended. Even more silly is you don’t state WHY! This is the only company i know who operates like that. Even worse is my account was in good standing when it was suspended. Maybe because there was no good reason for suspending it in the first place i keep getting denied a reinstatement. If i can SPEND money why deny me to MAKE money? Not like the company doesn’t benefit from the high fee rate. Even EBay tells you why there’s an issue and they give you second and third chances to make it right. You have to protect buyers yes but from people who actually are taking advantage and not when your account is in GOOD standing….what sense does that make…and i know and other people have brought items from Amazon and i wouldn’t rate it nearly as good. You really need to update or reconsider your Selling policy because right now it makes no sense like really. Be careful i won’t name the website but it’s coming up on Amazon and when they start giving honest people the opportunity to sell….well…that’s all i have to say about that.

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Benjo August 26, 2014 at 11:09 am

THIS IS A VERY SAD DAY FOR ME AMAZON WAS JUST IN THE NEWS A COUPLE MONTHS AGO ABOUT BAD CUSTOMER SERVICE HAVING BEEN A CUSTOMER FOR YEARS AND YEARS I GAVE THEM THE BENEFIT OF THE DOUBT BECAUSE MISTAKES HAPPEN AFTER DESTROYING MY BIRTHDAY TRYING TO SURPRISE THE FAMILY TO HAVE A DUCK DYNASTY FAMILY DINNER THEY DESTROYED IT BY TELLING ME IT WAS ON ITS WAY 5 TIMES IN MY TEXT MESSAGE ON MY IPHONE 8-25-14 ONLY TO WAKE UP 8-26-14 TO HAVE A NOTICE SAYING THEY ARE ON THERE WAY BACK TO THEM BECAUSE THE WERE BROKEN BUT ONLY IF THEY KNEW HOW TO PACKAGE RIGHT LIKE QVC DOUBLE PACKING!! I BELIEVE THIS COMPANY NEEDS TO REVISE REPROGRAM AND RE THINK BECAUSE THEY ARE NOT ON THE TOP OF THERE GAME SO THERES AN OLD SAYING 1 STORY YOU CAN HEAR IT CAN BE A LIE BUT WHEN EVERYBODY START SAYING THE SAME THING THIS SHOULD BE LOOKED INTO AND AT CORPORATE HEADQUATERS AND MRS. BRIANA WAS VERY RUDE 🙁 AT CORPORATE ARE YOU SERIOUS MY SHIH TZU DOG BUGSLEY FROM WEST MINISTER WOULD BE HAPPY TO TAKE HER JOB HE IS VERY LOVING KIND SWEET DOG AND IF A DOG CAN WAG HIS TAIL AND BE HAPPY THINK ABOUT IT MRS. BREE YOU GET A PAYCHECK
(REALLY)

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Thomas Randolph September 16, 2014 at 3:58 pm

Benjo — You do realize you can undo the “caps lock” on your keyboard, right? Also, there is a key that makes a character called a “period” or “full stop,” which looks like this —–> .

This period character indicates the end of a sentence, while a capital letter typically indicates the start of the next sentence. Your typing renders this centuries-old convention of English to be useless. You’d make life easier for people trying to read your rant, and maybe even help you, if you’d type like an educated human being instead of a monkey who found a keyboard.

No, I’m not with Amazon; I’m just trying to help fight illiteracy in America.

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Jose August 22, 2014 at 6:30 pm

To Executives
CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

on 8/19/14 I placed an order for a CD, paid extra to have this make it to me by 8/21/14. This CD was going to used for special one time life event celebration in calling Amazon I was told that the item was lost or misplaced. However, when calling FedEx I was told by FexEx that Amazon never shipped this item. So, Amazon lied to me I have heard this but didn’t believe it know I do. After speaking to several Customer Service Representative, at Amazon no exceptions can be made to accommodate me, no will call, no overnight, nothing. This music was going to be for a special celebration one life time event, Amazon drop the ball multiple times. I believe this is mail fraud and I will be filing a complaint with the attorney general, I don’t believe you can charge something and say you sent it and have a consumer believe a transaction has taken place but not provide item/service.

After this awful and terrible experience and the poor customer service along with lies I received from Amazon I will not be shopping here and will also tell my family and friends how I was let down and how Amazon dropped the ball in every way possible. I have dealt with smaller companies that will make exceptions when this happens.

If any executives are reading my complaint, you may need some training on Customer Service and making exceptions.

Respectfully,
A complete let down consumer that will never use Amazon again.

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Joan August 22, 2014 at 2:14 pm

I have had a great customer experience with Amazon however, their Kindle fire HD first generation is a piece of crap. I am on my 7th replacement and I will keep getting them replaced until the warranty runs out but I do not understand why their engineering team has not figured out the problem. It just stops charging. The current replacement I have right now has a different issue. It keeps shutting off. When you look through the help forums, other people are having the same issue.I am posting this on the corporate site but I really don’t expect anyone to read it as the corporate office just does not care about their customers.

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Jim J Hill August 19, 2014 at 10:03 pm

I’ve been an Amazon Prime customer for years..Over the years, anytime I receive an item damaged due to the shipper or due to poor packaging on Amazon’s part it gets returned to Amazon – usually unopened and always withing the 30-day return window. I recently had issues with shipments that were damaged – small items for my new smartphone. I had multiple returns due to damage – three(3) returns. Today I received an e-mail notification from Amazon that my Prime membership was cancelled and further informed that I could never do business with Amazon again. These were cold and blunt e-mail messages. Upon contact with an Amazon Prime phone rep., I was told the main reason for my Prime Membership cancellation was that over the years, looking at the total amount I spent and the total amount of revenue Amazon received from me put Amazon in a $100 loss situation. THIS WAS NOT MY FAULT! It was Amazon’s own internal accounting and shipping processes that caused this negative revenue situation. HOWEVER, I’M THE ONE BEING PUNISHED FOR IT BY ABRUPT CANCELLATION OF MY AMAZON PRIME ACCOUNT! I’m not sure where to go from here. I’ve always had a great customer experience with Amazon Prime. Now, that has been taken away from me with no warning and no way to appeal Amazon’s decision. THIS IS NO WAY TO TREAT A LOYAL CUSTOMER. Guess I’m out of the Amazon “ecosystem.”

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Pilar Gonzalez August 18, 2014 at 3:57 pm

Why does Amazon have a corporate HQ phone? When you choose an option, it repeats the recording then prompts you to choose the same number, then the line goes dead! What gives? After a horrific 2.5 hour ordeal with placing a simple order, I gave up. I SHALL NOT USE AMAZON FOR ANY OF MY HOLIDAY SHOPPING THIS YEAR OR EVER AGAIN!

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cynthia August 11, 2014 at 7:56 pm

wow i would defently tell everyone do not order from these people they will rip you off i ordered from them twice the first was good the second time they charged me for the same thing twice its been 2 weeks now and its not been refunded back to me they can take your money in seconds but will not return it in seconds iam pissed i work hard for my money and for them to act as though its no big deal is unacceptable customer service was rude and did not help me making it out as its my banks fault he was no help at all…..but i will keep calling everyday til they refund me my money back just for everyones fyi they ar a bad company do not order they will rip you off!!!!!!!

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Parielle August 10, 2014 at 11:35 am

the service at Amazon India is nothing but ruled by a gang of stupid team who allowed themselves to change my default address without my knowledge; it’s been 1 month that i have returned an item and till now i haven’t received my money. they keep giving me a bunch of sweet lies thinking this is the meaning of a good service well dealing with a regular supplier on the street would have been better.

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Jason Patrick Perry August 10, 2014 at 3:35 am

Amazon is so horrible! I’ll never buy anything from these crooks, ever again. I recently purchased a phone case for my Samsung Galaxy Mega. I made the payment, which was successful, and I got the e-mail notification, for my payment. I was excited to see that it said “Preparing For Shipment”, when I checked about a half hour later. Some time passed by. I would say, about a few hours, or so, passed by. I tried to sign in to my account, but I couldn’t. These con-artists blocked my account. They tried to say that my account information didn’t match my credit card details. The worst part is that these con-artists still charged me, as well as blocking my account, and didn’t even bother refunding me, my money. I can’t even contact these incompetent thieves, because I have no account to sign in to. I will be going to the Better Business Bureau, or even, filing a lawsuit. The schemes you crooks are playing are unjust, and definitely uncalled for. And they certainly WILL NOT be tolerated.

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RAY August 9, 2014 at 5:10 am

im disgusted with this company. i ordered a GC and they put it on hold for 4 days now.
no one would tell me why i had to bug them 7 times too see whats going on. Still today nothing has been resolved. “Account Specialist” is joke! more like a ghost because no one can speak to them. Ebay is the way to go guys! make the move! amazon is a rip off!

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disgruntled August 8, 2014 at 2:52 am

never experienced such horrible “customer service” from them. can’t get anything done, no issues resolved. what a downer.

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RAY August 9, 2014 at 5:10 am

i agree!

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Mario Asto August 5, 2014 at 1:56 pm

Today i had to make another phone call to amazon! About 2 months ago I returned an item and it was never processed properly! So my account was charged for that Item I believe a second time! I was glad the young lady on the phone took care of it effortlessly. And I was happy to talk to someone who I could understand the second time around! I do have some issues with you guys though: I don’t like the fact that the amazon membership shot up 20 dollars for things that I will never use! The amazon music is just another for of iTunes. I have already invested too much money in this and am not switching over to you guys. I use Netflix because they definately have better programming than amazon video. It’s cool that you guys offer the HBO tv but it’s very limited! I can understand if all HBO content was available then I would be ok with paying extra a month for that!

I don’t see a value for us to add the extras and even though we won’t ever use all the extras we do benefit from the shipping because we have a young family with 2 kids! So forcefully we have to pay extra because “features were added to the service”. Well maybe you should have 2 forms of primer memberships! One with and one without the extras!

Even though the customer service agent was great. I did not like the fact that she hid behind the policy! In fact the customer service rep kept repeating to me that if it didn’t work for me I should cancel! That’s not what customer service should be about, it should be about finding the right option and solution to maximize customer retention and satisfaction!

Whatever happened to caring about the customer experience? Had amazon grown so big that it no lingers about the people who helped it grow? I hope that’s not the case.

Sincerely yours. M

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Morton W Kahl July 25, 2014 at 7:49 pm

Regarding my Order 109-9460792-5470647. If you examine the order you will note that the shipping address is to my Bolivian PO Box, and that I requested Standard International Shipping. For some unknown reason your shipping office decided to send my package by DHL, directly to my home address,not to my Post Office box, instead of the regular way. By not using the US Post Office system they cost me an extra charge of 331.50 Bolivian Pesos. After a very long CHAT season your employee finally agreed to send my VISA account a rebate of $46.93. If they had followed the instructions on my order this would not have happened. I hope that this sort of error is rare, but I would recommend that you investigate why this error happened and correct your procedures to insure that it does not happen again!

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Tim Devaney July 24, 2014 at 9:24 am

I tyred to place an order for a uniden scanner and for some reason your people have suspended my account . They have been extremely unhelpful and no one seems to know why this has happened . They keep sending me the same emails saying they want all this stuff faxed to them . HELLO I don’t own a fax machine nor does anyone I know so I emailed them a copy of my visa statement and a copy of my credit card . Still this was no good for them . I am disabled with a broken back so leaving the house is extremely painful and hard for me to do and takes also of time . As a result of this I went to my bank and they have faxed my account details to the number provided at a cost to me then there is all the international toll calls I have made totaling close to $100 I am out of pocket because of this . The bank have faxed them the information and still I get another email saying they want a fax with my info . This has been done . Your company has caused me extreme hassle and severe pain due to my disability’s and you staff seem heartless and don’t really care . I am very tempted to go to the NZ consumer mag and tell my story to them and how much trouble and stuff Ur company has given me . This issue is still not fixed and I want this on record as an official complaint please and would like something done about it. The radio was a surprise for my cousin who loves radio scanning and is in hospital with leukaemia and it was going to be here by wed next week for his birthday . Now because of this mucking around its not going to be .

A reply from you would be greatly received

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TheVTech2007 July 22, 2014 at 2:50 am

OK seriously why offer same day or next day if the company delivering CANNOT DELIVER IT!!!! I DO NOT HAVE A GATE FOR A GATE CODE!!!!!
This is day 2 of a SAME DAY DELIVERY and STILL I DO NOT have my items.
I called the vendor and they gave my items to the SAME DRIVER!!!!!!

ARE YOU INSANE!!!!????????????????? PLEASE GET A NEW LOCAL DELIVERY SERVICE IN PHOENIX AS THIS ONE IS USELESS. AT THIS POINT I ALMOST DON’T EVEN WANT WHAT I ORDERED. I COULD HAVE JUST GOTTEN IT AT A LOCAL STORE. I WILL NO LONGER BE ORDERING ANYTHING FROM AMAZON. PERIOD UNLESS THIS IS RESOLVED. 2 DAYS FOR A SAME DAY DELIVERY IS
UNACCEPTABLE!!!!!!!!!!!!!
BUT HEY YOU ARE RICH AND HAVE YOUR MONEY RIGHT?

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TheVTech2007 July 22, 2014 at 3:47 am

8PM OF DAY 2 AND GUESS WHAT???? STILL NOT DELIVERED!!!!!!!!!!!
WHY AM I LAST (WELL AT THIS POINT NOT AT ALL) WHEN IT’S ALREADY LATE!!!!!!!!!!!!!

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Tim M July 15, 2014 at 10:48 am

I have purchased several watches through Amazon. I always assumed because they came from Amazon they were authentic. Upon having many mechanical problems with most of the watches, I took them to my friend who is a jeweler. He took them apart and found they were all Chinese knock off’s! Needless to say, I have been angered beyond belief. I have tried contacting Amazon on;y to be given the run around by inept agents in the Philippines. I actually avoid working with companies that have overseas call centers. I am an attorney and plan on hitting Amazon with a major class action suit. If any of you have experienced these same type of problems, please contact me with your issues. I can be reached via e-mail (timmad@xxxx.net) The media will soon hear about this as soon as I file a case. I need more people who have experienced the same issues.

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Amber burk July 9, 2014 at 6:44 pm

I am so mad I bought a kindle fire and after a little over a year it quit charging (a known issue with kindles) amazon sent a replacement at no charge. We’ll the replacement started doing the same thing. And they were not willing to send a new cause it is out of its warranty. Now all the money I have spent on book,apps, and music I don’t have access to it. All they can offer me is to buy a replacement (why so it could do the same thing) or I can access from a different device. I have know other people that have had 3 replacements for the same issue out side of warranty. I will never recommend a Kindle fire to any one. Worse experience ever all the money I have spent on the device as well as the books apps and music is just worthless now

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Amber burk July 9, 2014 at 6:55 pm

Not only that they were rude saying the first was a curtsy. And said it could be something I did. They did not want tot take responsibility for their equipment. They just basically said I was at fault and it is my problem

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Theresa July 14, 2014 at 11:44 pm

I have the exact same experience with the Kindle Fire my daughter gave me as a Christmas present. Unfortunately I reported it after the 1-year warranty expired.. Amazon can certainly track when there was zero activity in useage because it just went completely dead to verify if it died before the warranty expired. The best they could do was offer a $10 discount on the replacement which they suggested I should buy. Obviously I was not encouraged to buy a replacement. It was suggested to me to that I return my dead Kindle back to them. Why I should if they’re not fixing it escapes me.
A very discouraging experience with Amazon. I expected a replacement.

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Adrian S July 8, 2014 at 8:29 pm

Attempted to order a Diamondback Lustre 24″ MTB for my daughter today. Price was listed at $199.98, so I grab a screen shot and then add it to my cart only to find the list price is now $251. So I get on Amazon Customer Chat to voice my concern only to be called a liar by not only the customer service rep and his supervisor. They continue to tell me the lowest the price has been is $299 when it is currently still $251. I then ask if I can send them my screen shot and am told they cannot receive them via email but if I post it to the blog they will review it. I ask for the link to the blog he mentioned and am told he doesn’t have it and can’t provide any help. I have used Amazon for years both personally and for US Air Force purchases. I think I will be finding a new source for my items even if it costs me a few extra dollars. It is really bad business to call the customer a liar.

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John Sherwood July 7, 2014 at 2:02 pm

Kindle fire HD videos I take are appearing upside down when exported to pc and opened with premiere pro, wmp,vlc.

Dec 1 2014 is the first date of a forum post pertaining to this issue.
http://www.amazon.com/forum/kindle?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdThread=Tx395PDSYVRAHF0
how long untill this will be corrected? phone support offers no answers other than we are working on it? eight months no fix.Thinking about returning this because to reencode videos of grand baby is a long process.

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dave June 26, 2014 at 10:47 pm

Well was told I would be contacted back and never was. So I call for the 4th time to try and resolve false advertising and discrimination against Amazon.com. they were taking pre-orders for a book that they only had a limited stock and even though I pre-ordered the book it was not shipped to me and I was not notified my email that there would be a problem regarding my order. Now I call the exact same number for corporate Amazon and the person tries telling me this is not corporate number even though I spoke to them 2days in a row. Because customer service is the worst I have ever seen at a company. They not only did not know answer’s to simply question but made up answer’s that made no sense , when they were called out on it , they hung up on me. Supervisor’s are completely worthless as they have no answer’s or help for you. This company really has gone downhill and I see alot of others are having problems with them too. Hopefully my lawsuit will stop this. They blatanly sold pre-ordered items they did not have and have no answer’d as to be the problem will be rectified. Then you have someone deciding who gets the limited quantity of books they did recieve. Hopefully upperstaff of Amazon are reading these stories and complaints, because it does not make them look to good to a consumer!!!!!!!!!!!!!!!!!!!!!!!!

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jo June 26, 2014 at 3:47 pm

well I ordered 2 phones canceled one in a matter of seconds,and they still charged me,got one phone sent it back,ordered june 11th an it is the 26th an still haven’t got
my refund,something bout pin less credit card,I’ve been buying everything from here and all of a sudden it takes this long to get my $$,I’M DONE WITH AMAZON,!!!

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MaryHelen June 25, 2014 at 11:37 pm

I received a package not meant for me. This has happened to me twice in the last two weeks. I had to go out of my way to get the item back to the company. They were accommodating and courteous so I did it.
This package arrived and I thought is was a preordered item I was waiting for, it was early but thought maybe it released early. The items were nothing I ordered. The packing label had a bar code where the name of the orderee should be.
I was not pleased to have another order come to me in error. I contact the chat line to tell them and I gave them the Order ID on the packing label and then was told to describe each item…. Next I was told Yes it was an error and to send it back.
Not my error but again I have to go out of my way.
I ask to have a manager call me as I was not pleased. The manager did not call but then when on to chat. He asked to review the previous chat then asked if there was a name on the label or on the outside of the box. I told him only a packing order and my name on the outside of the box. He then asked if maybe someone in my house ordered these items.
Not a good Chat from that point forward. I need someone to contact me to talk about this issue.

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MaryHelen June 25, 2014 at 11:39 pm

I still have the box with the items that are not mine and I do not want.

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Dave June 25, 2014 at 10:15 pm

I pre-ordered a book 6 weeks before its release date. The pre-order button was up until the 14th of june 2014. June 15th was the release date. Then the item was never shipped to me, no email explaining why I did not get a item even though I pre-ordered it. Then I call Customer service. Horrible they have no clue what they are talking about. 1st they said they never had the book. I explained they did and now it out of stock, then they said I didn’t pre-order it in time. Like that is what pre-order means. To order it before it comes out so you can get it when it comes out. Many gaming companies do this as well as for dvds blu rays etc. Well since they didnt have it and where still advertizing it the day before that they could get it, that is called false advertising. Also there is discrimination here also. So even though i pre-ordered i did not get the book. But others who may or may not have pre-ordered the book got it. So since there is no pre ordered que who makes the decision on who and who doesn’t get the book. Amazon has really gone down with their customer service. Could you at least train them to know what they are talking about. And you also should not be false advertising that you have something when you really do not. Due to this I will be filing with the BBB about your tactics.

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Marion S June 24, 2014 at 4:55 pm

I have been an Amazon customer now for 11+ years and the only time I have ever been charged sales tax is when I have had an order shipped to my daughter in Washington State.
I just placed this order for the Bird Feeder and was charged sales tax. I called Amazon and was told that Florida is one of the states that now charges taxes. How can that be? I just received an order from you several days ago that was placed about 10 days ago and there was no sales tax on that item. I was told by your representative that they had no clue as to why no taxes were charged on that item but taxes were charged on this particular item.
So does that mean that depending on what you order taxes could or could not be applied? Since when? Who decides what gets taxed? This is a very unfair practice
and I would like an answer which I did not get from the representative I talked to. They had no idea of why I was being taxed and what items in the future would be taxed.
No way to run a business Amazon. If this is what you’re going to do in the future then you must inform your representatives of this new practice so they can inform their customers as to why some items will be taxed and others will not.
This makes no sense to me, please research this and send me an answer that I can
make sense out of.
Thank You

This is the response I received from Amazon.
Hello,
I understand your concern in this regard.
To see if your order will be subject to sales tax, add the items to your shopping cart and click “Proceed to check out.” Follow the instructions until you reach the order summary page. Here you will see the total amount of your order, including shipping charges and applicable sales tax. To complete your order, click the large yellow “Place your order” button. NOTE: Your order is not complete until you click this button.

For a list of states where Amazon.com LLC and Amazon Digital Services, Inc are required to collect sales tax, please visit our Tax Help Pages at:
amazon.com/gp/help/customer/display.html/ref=hp_468512_bid_1598751?no…
Amazon has teamed with many other sellers and your order may contain items from one or more of these online sellers. Each of these online sellers may have different sales tax collection obligations depending upon their business procedures and the location of their operations.
We calculate sales tax on the sellers’ behalf in accordance with their instructions, which may vary depending on the tax laws in each state. It’s possible that some items in your order may be taxed, while others may not be.
I hope this information helps! We look forward to seeing you again soon.
Best regards,
Aishwarya
Thank you.
Amazon.com
So I wrote back.
This really does not answer my question. This is an answer that is given without doing any research into my case. I was very explicit in my explanation, I guess it was not read properly. I know how to order from your site, I do not need instructions regarding that, you are insulting my intelligence.
Now, have someone with some knowledge look into this for me, and I do not need another ‘pat’ answer.
Some of these people are just plain lazy that answer e-mails. I’m rethinking Amazons Customer Service is not all it’s cracked up to be.

.

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Jack E. Hunden June 20, 2014 at 1:17 pm

Regarding Amazon Chase Credit Card:
The way the card works makes Chase look small and Amazon’s name is associated with the card, so if it is important to you that a customer use their AC card although you also accept other credit cards, here is the problem regarding the AC card. If a loan exists against the card, there may be no interest charge as long as you make the minimum payment and pay off the balance before the interest rate changes. If you make a purchase on the card, it automatically charges interest against the new purchase, even if you payoff that purchase before the due date and make the minimum payment against the loan. That discourages any further purchases with the card as long as there is an outstanding loan balance. Other cards charge no interest as long as you pay off any purchases and make the minimum payment against the loan also. The interest charged may be very small, but the Chase action is repugnant. And, it could also shine a questionable light on Amazon whose good name is associated with the credit card.

Thank you.

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Rich June 18, 2014 at 4:53 pm

The Fire looks cool. Firefly looks AWESOME! Now make me a 7″ phablet. A true cell/tablet! Travelers dream. Outside sales WET dream. Samsung came close with Mega 6.3, but not quite big enough for business apps. Nexus 7 almost hit it, but left off cell.
You can do it Jeff. Build it Jeff….we WILL buy it.

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Ann Murray June 18, 2014 at 10:14 am

I started working at an Amazon warehouse as a sorter on May 24, 2014. On May 26, I sustained an injury. AmCare offered me an icepack and Tylenol or ibuprofen. Then the “nurse”, my manager, the SMX staff representative, and a man from Safety interrogated me for almost an hour. I have a small hernia, and I told them that, but the pain was nowhere near my hernia. They decided it was a non-work related injury and wanted me to go back to work on the line. I refused. I told them that I wanted to go to the hospital emergency room to be examined. The ER doctor performed a CT scan to verify that my hernia hadn’t enlarged or torn and diagnosed me as having a work-related abdominal wall strain. When I returned home after leaving the hospital, I called the warehouse and spoke to Wendy. She was a total bitch. The ER doctor wanted me to follow up immediately with my PCP the following day. She said I had to come to work and fill out some forms and have their doctor examine me. We argued for an hour at 3:30 in the morning. It has gone downhill from there. I am furious with the way they have treated me and I am going to get a lawyer and file a suit against them. I have everything documented. I am tired of being railroaded. They want me to quit, but I refuse. I will make them fire me, then sue for unemployment and add that to my lawsuit. You wouldn’t believe the things they do in that warehouse.

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Sylvia Tucker June 16, 2014 at 11:40 am

I had purchased my second Kindle back in Feb 2014 for the sole purpose of being able to view netflix since my first one did not support it. I also purchased the 3 yr warranty since it was stated “I would be able to swap out if anything went wrong with it”. Every since I had the newer Kindle, there’s been problems, i.e., volume turns down completely and have to re-start to turn back up, and now it cuts off completely while watching a show (as least three to four times during viewing). When I called to discuss issue, they suggested I bring and let them send it away. First, I purchased the warranty because they said I would be able to “swap out”. Secondly, I have purchased netflix and PRIME on my Kindle. Who will reimbuse me for the time lost while they repair something that they said they would “swap out”. I’m losing money by purchasing the new Kindle. Please help. This Kindle is not old enough for them to be sending out. It has not been dropped nor damaged in any way. I enjoy my Kindle for relaxing and it has become more frustrating than anything. Assistance to this matter will be greatly appreciated.

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Sylvia Tucker June 17, 2014 at 1:21 pm

Follow-Up: Went into Best Buy where I purchased my Kindle, and after re-setting it and playing a movie to see if my issue remained, they too were able to experience the Kindle shutting completely off. I now have a new Kindle. Now, my only issue is that I had to re-purchase my insurance agreement. If a device is not up to standards of what a consumer should expect and receive, why should we the consumer have to still have some sort of out-of-pocket expense? Especially, if it was through no fault of mine which I can now come to the conclusion that it was a defective device. I can say that I am happy that it was replaced without to much unnecessary ordeal. Thanks.

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Sylvia June 11, 2014 at 11:28 pm

For years I have gone to Amazon for absolutely anything everything. I’m in total shock after reading article after article after article (there are MANY) regarding how poorly you treat your employees!!! Worse than Walmart (a store I won’t even walk into because of how they treat their employees). You make billions off the backs of these people! You should be ashamed. I’m ashamed that I use you!

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Frederick Douglass June 25, 2014 at 1:11 pm

It just got worse for us. Now if you use the time they give you to take off work they punish you by excluding you from making the monthly bonus. Talk down to when asked a question, childish antics like in high school when it comes to promotions or any level of transfers. By far the worst company I have worked for and ive work for some that were notorious for being sued for there business practices.

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evan June 10, 2014 at 5:24 pm

recieved email stating that i had an outstanding balance to a seller account of which I had cancelled over a year ago…
Tried calling several different times to resolve and was hung up on and placed on hold without any answer…..
unable to access cancelled seller account :ie over a year ago to verify my credit card number to access said account to resolve….
when on phone was passed back and forth between depts and technical support to which you can’t get any….

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Margot Pascht June 10, 2014 at 12:09 pm

Why does Amazon front for sellers that can’t be contacted regarding the function or operation of the product bought thru Amazon ?

When I needed to speak to someone re. The wiring of a video intercom doorbell, which was brought from Broward Deal(???) I spent more than an hour on the phone with an Amazon customer service person who really tried to get me the contact info for the seller ( while paying an electrician on standby) – only to be told that that info was not available anywhere. I then called the corporate offices to see if I could speak with anyone regarding this shocking policy of refusing to allow any form of contact with a seller- under the pretense that this info on the seller does not exist(really?) and after more time spent I was then re-routed back to the same Customer Care that I had already wasted much time!

I was recently telling my friends that I was so pleased with Amazon that I would be doing most of my shopping there. – HAH !! How can I trust a company that fronts for a seller regardless of their quality and transparency? I can’t and won’t .

At least treat me with the respect of a knowledgeable return phone call.

Margot. 919-651-XXXX

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John Newbold June 7, 2014 at 4:30 pm

In January 15,2014 I purchased from The PDM Group in Arazonia a package that I would get paid for all the visitors a commission that come to my page. Well I was supposed to get paid from Amazon but nothing ever come PDM said that they had to change something in the advertising. The following week the numbers went way up. but still no checks from Amazon. It has been 5 months now and No money. As of today I have had 9899 Visitors and no money. PDM said that th

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June June 2, 2014 at 10:37 pm

My experience is terrible. Started by ordering a stove. HCcost who stated delivery was coming on Saturday 31th. Never called and never delivered the product. I waited outside a home I am in the process of buying for 3 hours. I called Amazon requested to speak to a manager . I have asked On Saturday to Taylor / than Catina another service department/than Joe another supervisor informed me that there is no manager.Than Holly requesting how to contract HCcost I was informed on Saturday 3 rd party and Amazon not responsible .Spoke to kathy gave me the email address of azservice@hccost.com find out when are they coming.
On Monday a supervisor NOT Manager call me asking about what happen. Does anyone write down anything? I req. a manager again and I dothing t want the item ? I contacted my credit card she stated that would be the easiest for me to do. I ask her for a survey never received one but she sent me a e-mail informing me the truck broke down and they are calling me for delivery. ARE U KIDDING.
Than I called spoke to supervisor Tasha requesting manager and survey she stated one will call me back, ask me the latest I would be up NO PHONE CALL NO SURVEY.
I called again hoping to contract a manager informed them i do not want the product, connected to Chris in the Philippines ask for a survey stated no placed me on hold and disconnected me. The 1st Amazon will not get a manager for the poor service 2 will not send out survey when requested 3 DO NOT PURCHASE ANY ITEM THAT CAN NOT BE Delivered in a envelope. It is 36 hours after the 1st phone call and still waiting for manager / survey / refund.

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Debra May 28, 2014 at 6:40 pm

I faxed over a form from my company to be fillled out and faxed back to me. Please contact me at City of Hope 626 359-8111; X68109. I would like to process my order for my doctor. Thank you.

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Tony May 25, 2014 at 12:31 am

I just wanted to say the the representative I spoke to today was a breath of fresh air. The previous experiences I had with this issue were a complete nightmare. Although Ken could not answer my question, he at least did not act like he knew something he didn’t. He was very professional and respectful.

Back to the issue at hand. All I wanted to do was get the correct hours of operation for the Amazon Locker located in Seattle, WA on Boren Ave N. On the evening of 5/23 at approximately 10:15 pm Pacific Standard Time. I requested to chat with an Amazon Representative about this issue. The very 1st response I received was a bit shocking. She told me she couldn’t give me that information. She said she doesn’t have access to it. So I asked her, do you have internet? She replied yes, but we only have limited access. I replied, the information you need is on an Amazon site. Don’t you have access to that? On the printout that Amazon.com had me print out for my return had hours of operation on it. The only problem is, there are two different times on that page. That is why I wanted to clarify with someone from Amazon. So, after she misspelled my name twice (Tiny & Ton), she ended up asking her supervisor and came back with an answer of they are open 24 hours. Then I replied, are you sure? She says, I confirm it is open 24 hours. On a side note, the coupon that Amazon says to put in your email for and you get $1 off Naked Juice. I did that, and in my email, I get an expired coupon. NO THANKS.

After ending the chat with Abby, I wasn’t convinced. So I put in a phone call to Amazon.com. I forget the person’s name who I talked to, but she said she didn’t know the answer, but could transfer me to a Amazon Locker specialist. After being transferred to Gerald, I believe his name was, he sounded very confident in his knowledge of Amazon Locker. He quickly looked it up and came up with the hours of operation, saying they close at 12:30am. He was certain he was correct in that answer. Until I told him I have that same information on the paper I am looking at. Now look about 2 inches to your left of that and 1 inch up. Another set of times for the Lockers. It says their hours are from 0700 to 2200. Which would have them closing at 10pm. Oh ok Gerald says. That must mean that the place the lockers are located closes at 10pm but the lockers are still open til 12:30am. But again, he wasn’t sure. The reason all of this is an issue for me, I live about 25 minutes away from any Locker location. I did not want to go all the way down there to find out I could not get in. Also, the item I am returning is right on the deadline of 30 days. So I wanted to make sure I got it in on time. So Gerald reassures me to just go ahead and wait until the next day and he would make sure he would extend my deadline.

Now to Saturday. I pull up to the building. It is actually called Amazon campus. The whole building is Amazon. I find a spot right next to the building. The area is empty because it is a Saturday. So me and my 8 year old son go up to the first set of doors we see. LOCKED. Oh no. So we trek up the hill to the next set. LOCKED. Oh no. Then we see a FedEX guy going up to the building. The security guard came to the door to let him in. So I asked her about the lockers. She told me that they were down the hill around the corner. Then I thought to ask her the hours of operation for the lockers. She had no idea. What is going on???? I mean I have had nothing but respect for Amazon.com. The customer service has always been professional and knowledgeable. Oh well, so we trek down the hill and around the corner. Sweet, we found the lockers. It is actually a pretty nice setup. We got up to the screen and put in the code. The locker opens up. (My son thought this was pretty cool). I put the package in. Done deal.

As we were leaving I thought to check the door to see if there is the hours of operation. No such luck, nothing. Then I went to the other door coming from the garage. NOTHING. O.K. The hours must be on the big map of the building right on the corner. Nope, no such luck. Why the secrecy on the hours?? Was this intentional?
I am just dumbfounded. The mystery continues….

After taking pictures of the doorways and the map, we head back to the truck. Mind you all of this took place in the matter of about 7-10 minutes. What do you know, a ticket on my window. The nightmare continues. He must of been waiting around the corner for some sucker to come and drop off a package at the LOCKER!!

I did not park in a handicapped spot. Or a loading zone. I guess there was a meter there. Even if I saw the thing, I didn’t even think they were in affect. After looking further at the meter. They only take credit cards anyway. Which I did not have with me. I only use it for shopping online. Needless to say, I am pretty frustrated after all this.

Anyway, if someone could figure out when this place opens and closes I would appreciate an email

One other thing, when I was looking for a close locker location, I found only 4 within 30 minutes of my home. Of course all 4 were located in Seattle. 3 of the 4 are all close together. I haven’t looked into how long this locker thing has been going, but it sure is an epic fail in my eyes. It could be something really convenient for customers if done right. Thank you for hearing me out.

A loyal Amazon.com customer,

Tony

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john h May 23, 2014 at 10:16 pm

Dear Amazon
I am informing you that i will not be doing any purchases from Amazon from this day forward. That you treat publishers so brutally and act like the god of commerce is reprehensible to me. the publishers are your partners and have helped make your company what it is today. to try and squeeze an already fragile business as you are – see todays online nytimes.com.
until you change your ways i will find other vendors to purchase from.

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Cynthia Herrmann May 23, 2014 at 3:22 pm

I ordered a book (Where the Red Fern Grows) to be sent to a young man, Fernando Ramirez) in prison in Safford. He comes from a loving, caring family and we go to the same Lutheran Church in Phoenix. The family does not have much money. I just found out that when they have ordered things from Amazon, if it doesn’t say Amazon.com on the package it is considered Contraband and tossed out or whatever. The grandparents just visited him in Safford and found out that he had not received anything from them either. I just spoke with the Dept. of Corrections and they confirmed the “Contraband” policy. I have not receivd a credit from Amazon so I doubt that the package was sent back. I just would like you to know at the Corporate level so that you can hopefully address this issue and direct these type of purchases to your main site. Thank you.

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Sue May 19, 2014 at 9:26 am

Having recently moved to France I purchased a swing which has not on,y not arrived but all my attempts to get a response from amazon France have been ignored.

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Gopal Chakraborty May 15, 2014 at 12:09 am

Hi! I am Gopal and i live in Delhi, India. This is an escalation mail for the unacceptable service rendered by Amazon Transport Services (ATS) in India.
I ordered a parcel (vide Amazon.in order #404-1727691-0466729) and the seller being ProAudio Home. This parcel was handed over to Amazon by the seller on 1st of May,’14 and Amazon confirmed me through mail that it will reach me by 7th May. All these series of mails are a testimony to it. The said Parcel did not reach on the date specified which is Reason stated: wrong destination. Possibly, one can let go. two more days passed by. NO clue. No call, No intimation – can one let go? I did.
I get a call on my mobile on Sunday (11th May) from a courier guy mentioning he is from amazon and has my parcel to be delivered. Knowing well, it has the office addess he asks me if I’ll be there in office – tells a story of the professionalism of the ATS. On my mentioning, I’ll be in office on monday (following day) and it will really be good if delivered before 1.00pm to which the guy agrees. I wait the whole day – monday. No parcel, NO Call either tells more about the story of professionalism of ATS India.
Called up thrice to the customer service and spoke to three different agents : ‘Ikram’ , ‘Kareem’ and ‘Devanand G’. All three showed hope, talked sweet, courteous and tipped it off with their professional makeover BULLSHIT.
STOP doing this to your customers. I dont want any memos written on comp. I dont want no smooth talking, your customer service can only be seen by your actions and not by the make-up of smooth talk.
Why NO Call on monday? Why NO Call on Tuesday from ATS? If the address was untraceable (despite my mentioning of complete address with landmark) why did no one call me to check the address?? This is not unintentional. This is taking customer for granted.
I am dismayed. Amazon is disgraceful. “”ATS is BULLSHIT””
If this is customer service then you have lot to learn from the colony grocery shop guy who manages it flawlessly.
Get off your bullshit corporate euphoria and get real in customer service of which you have no clue.
Dissolve ATS or sack the country head and the Delhi chief for sure, else DOOM is inevitable.
Then on Tuesday I called up customer care again.. naratted the whole sordid story of ATS services to yet another person called jaideep C.
He as usual like a hollow soul with polished make-over language tried to salvage saying the ATS is faciing backlog due to IPL. however, he’d surely align to reach parcel on wednesday. That was a nice thought over language in his mail as expected, not new to me from people working with so called reputed organizations – advantage of education seemingly.
Past 6.00pm Wednesday, I waited.. I waited day long.. no parcel.. no call.. no update.. JUST LIES.. I wrote a mail to Jaideep then I called. Luckily, he only picked the call. Same smooth talking with shallow promises.. However, no call from ATS.
And by the way, this is not my first experience.
And yes, this reminds me a line that I’d love to forget (because it doesn’t hold water) -“Amazon.in Your feedback is helping us build Earth’s Most Customer-Centric Company.”
Nice words – ‘Earth’s most customer centric company’, where did the organization pick it up from..?
My suggestion: Sack the ATS head, sack the Delhi chief, let others learn delivering services in time is core to business else why hire them..

Think, it’s time to leave you here with some thoughts..
“If core is quality, whether service or product, never compromise on it by focusing on marketing or fancy talks, cause it will fail you one day, surely”
– Anonymous
Regards,
Gopal
+91 99102 61723

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david May 14, 2014 at 9:32 pm

AMAZON …. JOKE !!!
FED UP WITH YOUR SECRETIVE CRAP BUSINESS MODEL …
AMAZON FIRST [NO PROBLEM] … SELLERS SECOND [NO PROBLEM] … CONSUMERS LAST DEPRIVED & OFTEN SCREWED [BIG PROBLEM] … IF YOU’RE GOING TO BE A THIEF [AND WHO IN BUSINESS ISN’T SOMEWHAT?] … BE A ‘SMART’ THIEF … NOT A ‘DUMB’ THIEF …SO WHY INVEST [BUY SHARES ETC.] IN A BUNCH OF ‘DUMB THIEVES’? … ANSWER … THERE IS NO REASON TO INVEST … ‘THE WORM TURNS SLOWLY’ … BUT IT DOES TURN … THINK BLOCKBUSTER // NETFLIX … NOT TO WORRY THOUGH … GUESS THE TRUSTEE CAN ALWAYS GET A FEW PENNIES FOR THE NAME … RIGHT?
D

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John Bannan May 12, 2014 at 12:49 am

My niece purchased an New XBox thru Amazon.com. it arrived 5 days ago broken. Amazon and the online Company that sells thru Amazon refuses th give her a refund or a new XBox.
They say send it to Microsoft to have it repaired. She doesn’t,t want a repaired one when she purchased a new one. She went thru all the appeals processes on the Amazon website, without a resolution except to send it to Microsoft; Therefore it is our intent to bring the case to Washington State Small Claims Court unless you respond to this with a resolution. Fortunately we live in Washington State.
My phone number is: 360-690-XXXX

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adamsde May 11, 2014 at 2:48 pm

I am an employee at SDF8 and I am having a hard time getting back to work due to my FC not wanting to accomodate my restriction of no prolonged walking.I work in receieve that is a stand job yet they say they cant accomodate me? There is another employee who sits on a stool everyday and does the same job.There is also a one handed employee who is able to work even though in his department it is required to push or pull carts with TWO hands.All my podiatrist is putting on my restrictions is to not have me walk prolonged periods of time even though in my department I dont..thus makes no sense to me.

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Ron Bruce May 11, 2014 at 2:16 pm

What a great Forbes Article: Amazon’s Wholesale Slaughter: Jeff Bezos’ $8 Trillion B2B Bet.
What I see:
1. Up-tick in American made goods being sold from Manufacturers (Made in American)
2. Commercial property continues to take a hit
3. Less Wholesaler jobs (sales personnel, order-desk people and warehouse workers)
4. More money for Manufacturers and less money for the middlemen – more core jobs and stronger R&D
5. More visibility for US Manufactures – locally and Nationally
6. Best warranty and best product must be seen by buyers, since lowest price may have some drawbacks
7. Industrial Buyers will need to be more than just price-evaluating accounting people. Otherwise, their lack of knowledge effects Amazon’s model (i.e. Maintenance Mechanic will know more about seals or bearing purchases than Bean-Counters)
8. Wholesaler no longer wagging the dog – punishing suppliers for earns-and-turns numbers – best value/product must win
9. Less handling of goods, if Amazon ties the manufacturer directly to large Buyers – ergo just-in-time delivery beating WalMart and Grainger in many markets.
10. Goodbye Alibaba IPO – selling every piece of junk and counterfeit item known to mankind online
11. 24/7 open for business – e-commerce takes most 8 hour-order-desk personnel out of the equation
12. Fewer under-the-table Wholesaler deals, which drives up operation costs
13. Products provided online go one-on-one, without other soft influencing factors
14. Reduction in advertising costs for Manufactures and less administrative costs thereto attached
15. Construction Companies should see decreases in their building costs that they never dreamed of

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Rod Sapyta May 11, 2014 at 5:42 am

HELLO..Mr. Bezos, Mr. Szkutak, Mr. Wilke. My name is Rod Sapyta. from Tampa Florida. If you want a Man with 34 years in Transportation Logistics. UPS, FED-EX and UPS freight to Manage your Two new locations in the Tampa bay area I would be that man. I will treat people with respect and dignity that I work with .In my team, I do not take no or cant for and answer to get the job done.813-458-XXXX Thank you for your time. R.S.

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W.J. Santucci May 9, 2014 at 7:15 pm

Hello,

I was just notified by my bank that my ATM/Credit Card and 2 purchases that were not authorized. I am notifying you that I have only made a few purchases through you. I am
not sure where the card number was taken but I thought I should notify your company.

Thank you
WJ Santuci

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Kathy Cheer May 8, 2014 at 7:24 pm

Mr. Bezos: You’ve now become a full-scale corporation’s corporation; one of your ugly heads reared recently re: treatment of warehouse personnel. As mentioned, warehouse work means heavy, repetitive lifting, hands-on, repetitive packaging and a half hour break is only fair to regain one’s sense of being a human being. The employee search should be clocked on Amazon’s time and a supervisor can wait 30 minutes to criticize an employee or discuss business. Also, regarding supervisor-employee relations, “praise in public, criticize in private”…always.”

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cris May 7, 2014 at 7:34 pm

Please tell me why you think that hiring a washed out drug addict like Gary Busey is going to get me to buy your TV services?

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Jacquelyne Donaldson May 5, 2014 at 6:03 pm

Good afternoon.My name is Jacquelyne Donaldson. I am the President of Critical Security Management, Inc., a Maryland based Veteran / Minority / Woman owned Security Guard and Private Detective Agency. We are seeking direction in becoming a Vendor and in being added to the Bidders List with Amazon. I may be contacted at either 301-220-xxxx (Office) or at j.donaldson@xxxx.com at your earliest convenience.
Thank you in advance for the time and attention that you will afford this matter

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Aaron May 1, 2014 at 2:54 pm

I am building a new machine. For this machine I am using a new in box fx-6200 and two R7-240 graphics cards running crossfire x (a modest build I know). I purchase the graphics cards and the processor from amazon.com. The graphics cards were depicted as being a part of the bronze promotion which mean they each should come with 1 free steam download. I have a screen shot of this that indicates the cards are a part of the promo. Amazon will not honor the promo, and I am very disappointed!! I could have purchased these from Newegg.com with no problem. I am writing this to inform you that Amazon as a corporate partner of AMD is fraudulently advertising promos. I would grant them the benefit of it being a simple mistake of a sign not being taken down, but just like any other retailer I would expect them to honor that mistake.

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Aaron May 1, 2014 at 2:55 pm

1 download per card I mean

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Liz Roznovsky April 30, 2014 at 5:54 pm

Ordered and received a computer WITHOUT a printed receipt in box. Called Amazon and asked them to send me one, they REFUSED due to security reasons. They suggested I print out email order conformation as a receipt. If I do not own a printer I should ask a friend or family member to print it OR go to a hotel or local libraries to print- sometimes they do that free of charge. What an asinine suggestion! I’ve ordered toe nail clippers and got a paper receipt in the box but Amazon said this computer product does not come with one. I said just send me one and they refused. They can drop off hundreds of dollars worth of items at your address without a signature but cannot send a printed receipt to your address because of security reasons. I asked just what the security concerns were but they refused to give me an answer. Talked to 3 customers reps, 2 supervisors and the last one refused to connect me to his boss Kelly. Something is fishy refusing to send out receipt that should come with products ordered.

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MG April 25, 2014 at 12:32 pm

I have a problem with Amazon and one of it’s sellers. Apparently Amazon does ignore complaints from the people who keep them in business. I have been shopping with Amazon for over 5 years now and never had a problem, until now. You are no better then me Amazon. Do you want me as a customer or not.

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Tami Bosovich April 25, 2014 at 8:13 am

I’ve always had superior service with Amazon, it’s customer service and deliveries. I’m a long time customer and buy almost anything I can from Amazon with full confidence!

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jo gentry April 22, 2014 at 7:46 pm

I think you should be aware of what a horrific job of delivering amazon packages Progistics delivery company is doing. i am the building manager for a condo builidng located at 1870 Jackson St, San francisco. This progistics delivery service is leaving amazon packages outside the building doors! This has been going on for about 2 months. that is my understandinging of how long they have had their contract with you. Several packages have been left outside the building to be picked up by any one passing by. Please find a new delivery service. they are a true blight to amazon’s reputation.

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jamie April 16, 2014 at 1:10 am

I bought something from amazon today and I contacted amazon support to have my delivery options changed so that I could pick the package up. your dumb customer service representatives had my package returned to sender. this is the sencond order this has happened to and I’m pretty pissed off. how about you hire americans with degrees or at least a brain. these idiots you have working for you are going to run you guys out of business. this is horrible customer service and business in general. being told that I have to wait a week extra for something I was supposed to get in two days with prime is unacceptable.

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Peter M-L April 14, 2014 at 5:37 pm

Dear Mr. Bezos,
You apparently are so far removed from the day to day at Aamzon you must not know how poor customer service and Kindle product control is.

My wife bought a Kindle Fire. Last month, just inside the one year warrenty expiration, her Fire began to crash. I called support was very professionally dealt with and they promptly sent out a reman unit. Number one replacement arrives and while it charged it wouldn’t boot. Wife calls and spends two days trouble shooting this problem and is promised a brand new unit. Number two arrives, it too is a reman and it won’t charge. Customer service runs her around denying anyone would ever say that Amazon would send a new unit out, yada yada, blah blah. Mysteriously after I call corporate HQ and speak to Danielle, who promises her supervisor Allie will call back shortly, my wife gets a call from a purported Kindle supervisor named Gianna advising her there is now $139 credit in her account.

Corporate never calls back so I called again the same night, about 5:30 on the West Coast and am told the supervisor Allie will call back shortly to discuss concerns. This was all last week. Fast forward to Monday Aprl 14 2014. I call at 11:35AM Eastern and am promised a call back by 3:00 PM Eastern. Supervisors come in at staggered times and there is a 10 AM meeting that ends at noon (PM Eastern). 5:08 Eastern Victoria says she has no way to transfer the call to a supervisor but would be happy to forward my information on.

Jeff, do you care?

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Andrew Cooper April 5, 2014 at 3:36 pm

Sir / Madam:

I am outraged that you put YOUR ERROR back in me!!!!!

As I told your agent ” Michelle B ” yesterday I am the ONLY authorized user of the card in question.

Per her suggestion I changed my account to a new email address & changed the password.
Since, as I told her, I am the ONLY authorized person & my card # is stored on your system …… the fault & error is YOURS!!! …. OR even more outrageous … someone working YOU did this.

I now have op cancelled the card & deal with that ./..YES … this is an “inconvenience” ….

Why should I use your site in the future??? As a long time user on Amazon I would think you would at least try to help with this.

I will be coping all the sites I can find to show others you LACK of “customer service”!!

Andrew K Cooper

XXXX Sugar Ridge Road
Meadow Vista, CA 95722
Office Phone: 530-878-XXXX
Fax: 530-878-XXXX
Cell Phone: 916-952-XXXX
Email: ken@XXXX.com

—–Original Message—–
From: Amazon.com [mailto:payments-verification@amazon.com]
Sent: Saturday, April 5, 2014 11:48 AM
To: arch@xxxxx.com
Subject: Your Amazon Payments Account

Greetings from Amazon Payments

We are writing as a follow-up to your phone conversation on Jun 25, 2011.

We have investigated the charge of $120 made to your credit card. Our records indicate that the this payment was made towards a kickstarter project named “SnapRays LLC”.

Kickstarter transactions are processed only once the goal (pledged amount) is reached at the end of the project duration.

Sometimes these situations occur when another authorized user of a credit card–for instance, a co-worker, family member, or a child away at school–places an order. If you’ve asked the authorized users of the card about this charge, and they’ve confirmed they didn’t place an order, you’ll need to contact the bank that issued your credit card to report the charge as unauthorized.

We’re unable to release any further details in regard to the charges in question directly to you. If the issuing bank contacts us, we’ll be happy to help with their investigation

Also, we have restricted your account. We request you to write back to us and confirm that these charges are unauthorized and we shall close this unauthorized account.

We apologize for any inconvenience caused to you.

Sincerely,

Account Specialist
Amazon Payments
https://payments.amazon.com
===========================

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Eugene Guidry April 2, 2014 at 12:33 pm

Hello Amazon.com Executives

CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

I do not understanding why you guys keep kicking my claim back for a refund. I contacted Customer Service by email, by phone and I get no right answer. I used my Amazon.com Store Credit Card and I know you want to be paid back, but why should I pay for something that does not work properly? Now if I don’t paid for the Amazon.com Credit Card you guys would try to take me to court. Well I have been ripped-off by your company for selling me a item from a seller that do not work. I informed one of your customer services agent that I will be pursuing a lawyer to file a lawsuite if this can’t be resolved asap. I have sent your company copies of the email transaction between me and the seller (Concept R Electronics). When I go to Amazon.com website to my account and view order status, I see the following for the order; with a big sign next to it “FAKE”

ORDER PLACED
November 20, 2013
Order Details | Invoice
ORDER #110-7210803-3237843
RECIPIENT Eugene Guidry
TOTAL $513.00
DELIVERED ON Tuesday, November 26, 2013
Delivered
Contact Seller
Return or Replace Items2006-2010 Ford Explorer 2007-2011 Ford Sport Trac 2007-2012 Ford Expedition In-dash DVD GPS Navigation Stereo Bluetooth Hands-free Steering Wheel Cont
Copy of invoice:
Final Details for Order #110-7210803-3237843
Print this page for your records.

Order Placed: November 20, 2013
Amazon.com order number: 110-7210803-3237843
Order Total: $513.00
Shipped on November 21, 2013
Items Ordered Price
1 of: 2006-2010 Ford Explorer 2007-2011 Ford Sport Trac 2007-2012 Ford Expedition In-dash DVD GPS Navigation Stereo Bluetooth Hands-free Steering Wheel Cont
Sold by: Concept R Electronics Canada Ltd (seller profile)
Condition: New
$676.00

Shipping Address:
Eugene Guidry XXXX SOUTH BLVD VIRGINIA BEACH, VIRGINIA 23452-3314 United States
Shipping Speed:
Expedited
Item(s) Subtotal: $676.00
Shipping & Handling: $87.00
—–
Total before tax: $763.00
Sales Tax: $0.00
Gift Certificate/Card Amount: -$250.00
—–
Total for This Shipment: $513.00
Total paid by Gift Certificate/Card: -$250.00
—–
Payment information

Item(s) Subtotal: $676.00
Shipping & Handling: $87.00
—–
Total before tax: $763.00
Estimated tax to be collected: $0.00
Gift Certificate/Card Amount: -$250.00
—–
Grand Total: $513.00

Payment Method:
Amazon.com Store Card | Last digits: 8720
Gift Certificate/Card
Billing address
EUGENE D GUIDRY XXXX SOUTH BLVD VIRGINIA BEACH, VA 23452 United States

I have copies of emails that was sent to the seller before December 26th 2013, I sent them a email December 8th 2013 was and is within the 14 days. The seller did not respond until December 11, 2013 and here is the copy of the email that was sent to me;

In a message dated 12/11/2013 1:29:12 P.M. Eastern Standard Time, xxxxx@gmail.com writes:
Dear Sir
Thanks for contacting us with your concerns.
We’ll surely help you to your satisfaction.

We will send you a new replacement ipod cable to you. Actually we recommend you use Bluetooth to pair your phone with this unit to play music.

We also recommend you put your music files onto a USB drive. One of its beauty is that its USB ports support large capacity USB drives. We tested 250GB and 500GB and all work perfectly. Most other unit supports only 8G or 16GB USB drives. Just note that USB drive should be format to exFAT format, not FAT32 format.

thanks and keep in touch!

Rick

On Wed, Dec 11, 2013 at 10:44 AM, wrote:
Hello AGAIN!

I purchased the 2007-2012 Ford Expedition In-dash DVD GPS Navigation Stereo Bluetooth Hands-free Steering Wheel Controls Touch Screen iPod iPhone-Ready Deck AV Receiver CD Player Stereo Video Audio Square S SS-9080FX Rear View Camera option OEM Replacement from you through amazon.com. Amazon.com order number: 110-7210803-3237843 that was placed November 20, 2013.
I installed the equipment everything seems to be working correctly accept the IPOD only have right side audio output. I tried disconnecting and re-connecting the IPOD cable, also notice audio output level is very low, I have to raise the volume up loud.

I have sent 6 email to you guys and I have not heard anything. All want is to get my system working right.

Elder Eugene D Guidry
cell:7576155132

Now that is proof that they didn’t respond to my email until December 11th not December 26th as noted in your email. Second the item was return to them for repairs not replacement.The following is a copy of the email sent from the seller on January 31, 2014 after I requested had they received my item back, and his response was they will fix problem;

In a message dated 1/31/2014 3:58:07 P.M. Eastern Standard Time, d4yk8vsrzptzr4f@marketplace.amazon.com writes:
Order ID 110-7210803-3237843:
1 of 2006-2010 Ford Explorer 2007-2011 Ford Sport Trac 2007-2012 Ford Expedition In-dash DVD GPS Navigation Stereo Bluetooth Hands-free Steering Wheel Cont [ASIN: B00DTFF2EW]

————- Begin message ————-

ok will go pick it up and test it.
If it is a product issue, will fix it for you and make sure it works flawlessly before shipping back.

thanks

— Original message —

Hello
You should have the head unit as of yesterday at 10:59am . The delivery
was made yesterday according to USPS TRACKING: _CJ 185 926 974 US_
(https://tools.usps.com/go/TrackConfirmAction!input.action?tLabels=CJ185926974US)

Elder Eugene D Guidry
XXXX South Blvd
Virginia Beach, VA 23452-3314
Phone: (757) 431-9296
Cell: (757) 615-5132
Email: [e-mail address removed]

Elder Eugene D Guidry

Email message dated 2/9/2014, a Lisa tells me the unit was repaired, not replaced, and they upgraded the firmware. Here is a copy of the email;

In a message dated 2/9/2014 4:07:15 P.M. Eastern Standard Time, d4yk8vsrzptzr4f@marketplace.amazon.com writes:
Dear Eugene

Please note that your unit is fixed and we also upgrade it to latest version firmware which supports both 12-hour time and 24-hour time for you.
will ship back to you on Monday.
thanks

Lisa

On Thu, Feb 6, 2014 at 5:27 PM, Concept R Ltd wrote:

Dear Eugene,

Sorry for late due to the extreme weather in Canada.

We’ll get everything fixed and tested and ship back to you by Monday.
And a UPS tracking# will be sent to you.

thanks for your great patience and have a nice day!

Lisa

With this information, this proved my case. Now is Amazon.com going to promote sellers who is not honorable. A sign on your website says “FAKE”, so did Amazon.com sell me a item that is a FAKE???

In a message dated 3/21/2014 6:16:17 P.M. Eastern Daylight Time, buyer-guarantee@amazon.com writes:
Hello from Amazon.com.

My name is Chris S. and I am the Team Lead for the A-to-z Guarantee Claims Department. I am responding to your email regarding order 110-7210803-3237843.

I have reviewed your claim and concluded that your order is no longer eligible for return.

You received this item on November 26th. To be eligible for return, defects must be reported within 14 days of receipt. Reference our policy at:

http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201436470

You contacted the seller on December 26th. While the order is generally no longer returnable if the defect is not reported within 14 days, Amazon does have an extended holiday return policy which ensures that purchases made in November and December are returnable until the end of January.

The item was returned and a replacement was shipped. The replacement was received on February 17th. Again, from the date of the replacement received you have 14 days to report defects within the item to be eligible for return. You contacted the seller again on March 15th, which fell beyond the eligible time frame to report the item defective.

Under such conditions Amazon is not able to compel the seller’s willingness to accept the item as returnable, and we would ask you work with the manufacturer directly under the product warranty for further assistance.

In review of this claim I see that we have investigated this matter four separate times, and each time we have arrived at the same conclusion. I understand you disagree with the decision rendered in this case, however we are no longer capable of sending responses to you regarding this transaction.

Please contact the product’s manufacturer for assistance with the defective item, per the terms of the item’s warranty. Contact information for warranty service should be listed on the item’s packaging.

We will be unable to proceed with your claim unless the warranty status of your item has been verified with the manufacturer. If you are unable to obtain warranty service, please respond directly to this message with the manufacturer’s contact information, the serial number of your unit and their response. We will require this information in order to take any further action.

Thank you for your understanding.


Chris S.
Account Specialist
A-to-z Guarantee Program

Here is complaints against the seller(Concept R) that you promoting online to sell items to your customers..

Concept R Complaints & Reviews – Radio robbed by r-concepts out of canada
Concept R Contacts & Informations
Concept R
Posted: 2012-07-06 by Vigilane

Radio robbed by r-concepts out of canada
Complaint Rating:
Contact information:
Concept R

United States

I bought a double din radio off an e-bay member R-CONCEPTS for $600.00 for my 08 f-150 truck. I had a problem with the unit not working the first time out of the box-unit was suppose to be new. Seller wouldn’t pay shipping back to Canada from West Palm Beach, FL. I had to ship it back once with USPS for $65.00 and the second time with UPS for $41.00 and yet the radio still doesn’t work properly. First the touch screen wouldn’t work along with only getting half the radio stations to play. Then the CD wouldn’t play all the songs and still the radio stations won’t come in. I ask them several questions and only get responses to the ones they want to answer-beware they seem to be a shady company to deal with. Now the seller won’t return my emails. This seller is R-CONCEPTS OUT OF CANADA. Reported to E-bay. Buyer beware!!

Reply

tom ciampa March 31, 2014 at 10:55 pm

my name is tom i work for probation in Dover DE 26yrs my son Matt Ciampa 3022223380 keep applying for jobs at the middle-town center he work for Dover PD 12 yrs and move to another job making more money then the company folded he is now looking for work Matt has been applying f or 6 months his email mattcXXXX@gmail.com can you please consider him thanks he has very good work habits and good at administration work

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Rhonda March 26, 2014 at 4:45 pm

I’m trying to find the street address for your trademark department. Do you have such an animal? Thank you!!!

Reply

Phil March 26, 2014 at 1:00 am

Dear Mr. Bezos, Mr. Szkutak and Mr. Wilke,
After waiting for an account specialist to contact me for a week, even though I was promised 24 hours and chatting numerous times with incompetent customer service representatives, I have decided to throw the towel and move on. All I want is to have a refund on my Amazon Prime Membership. Amazon is the only company in the world, that, according to Sherine, your own CSR, that there are no phone numbers where I can call to ask a question about my account, there are no e-mails to send an inquiry (because I have to wait to be contacted first so I can hit reply) and apparently the only way to communicate is through via chat… for which I get the same incompetent person reading the same script that the first person read a week ago. Oh and by the way … Amazon is the only company that apparently doesn’t have supervisors because one can’t never be transferred to one.
It is incredible that a company with this kind of customer service grew up to be the monster that it is today. One would imagine that the three of you would stop for a second and treat every customer today the same way that you did when this company started back in 1994. One can only hope that with this customer service, one day you have the same fortune that Blackberry did… and you can go away leaving room for true customer service oriented organizations.

Sincerely,

Phil

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Kim March 26, 2014 at 6:09 pm

AMEN Phil ……I am so angry. When asked to speak with a Supervisor or Manager….”Ma’am, we are really sorry, this is not how our company works” I was ‘threatened’ after asking 137 times for a manager – with they would block my phone number. In response was…if they block or better delete my credit card number, then I wouldn’t call anymore – PROMISE!

Kim

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edward Karam March 10, 2014 at 10:46 am

Please discontinue my product from Amazon UK. I have sent you many correspondences regarding the ineffecient way you have conducted business. You wish me to send you product, at my cost, only so that you may return it to me at your cost, only to see me send it to you again at my cost. This makes no sense and I have sent you at least two e-mails regarding this recently. Instead of addressing the problem you have sent me a cancellation of order. I had asked you to verify the amount of inventory you have on hand, but you have not. Perhaps you have sold it and not paid me, or have lost it. I cannot say as I find your operation of Amazon UK very poor. I have dealings with Amazon USA and Amazon Canada and these operations are run professionally, which is more than I can say about your operation. I will be sending a copy of this corresondence to Amazon Corporate as I feel vendors issues are being totally ignored. Thank you, Edward Karam

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Rosemarie White March 5, 2014 at 5:54 pm

I am sick to death of getting those small windows that tell me my computer wont allow Amazon’s browser to take over my computer. I DONT WANT AMAZON’S BROWSER OR TOOLBAR or anything else! Stop annoying me with these pop-ups or I will close my account and never shop with you again.

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jeff Bermant March 4, 2014 at 9:44 pm

Unfortunately, our senior developer left the company and did not leave us with credentials or noticing when our next payment was due. We switched credit card companies and our payment was due, we didn’t know it. We have tried to come on many times to reinstate the service, but all we get is that it has been suspended. We asked for customer service but that was over 5 days ago and we have never heard from Amazon. We literally have millions of dollars of software in their service, potentially to be lost. This could be avoided if they would just contact us.

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Glen E. Collier February 21, 2014 at 5:43 pm

I am following up on my first complaint regarding the HP Envy PC. It is sitting in the NAIA warehouse in Manila and now the 2d part of the order which the matching HP Envy 27 monitor is sitting in the Pampanga warehouse. In both cases I had paid an import fees deposit and the Amazon shipping department evidently DID NOT indicate that on their customs forms. They did not tell UPS that the SENDER, Amazon, was paying the customs fees. So the entire order got screwed up. And when I complain to Amazon and finally find someone there who understands English and what I am trying to say ….. well good luck. Try having to write back to Amazon and getting the same person again!!!! It is so damn frustrating with how Amazon customer service works. If I have a follow up to my problem with the order I always get some other person who replies and then I have to repeat things all over again. So now I am waiting for a refund on the 2d part of my order, the HP Envy 27 inch monitor.There has got to be a better retailer somewhere who can do things better than Amazon!!!!!!!!!! Does anyone at Amazon Corporate HQ read these complaints???????

A very pissed off Glen Collier

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Melodie Washington February 19, 2014 at 10:28 pm

Where is my products!

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Melodie Washington February 19, 2014 at 10:26 pm

I am an upset customer of amazon. I placed numerous of orders! Im going to file a law suit againist anazon entire compsny.th amazon .com. been a long time customwr their service stinks. I placed all of my orders online on my galaxy s3 brand new cell phone it took all of my infomation my debt card information which is my payment . My money ay that time was then on my debt card when amazon told me it wad shipping to my home address. What happen dont ask me. Awaiting the arrival of my products was very frustrating. Rhey never arrived at all. I placed one of my very first oders 2 bottles of mineral rich with aloe amazon was suppose to then charged my debt card the same day thhey didnt do it. I been checking all of my emials almost everyday from amazon office. I was told online my order went through it accepted my debt card payment which is onamazon file right now.I also placed the same day order of whey protein shake and sciatic vitamins 5 pack it never arrived. Amazon took the money out of my account no produsts. Yes

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Glen E. Collier February 18, 2014 at 10:42 pm

I am posting this message so that others may not have to go through what I am right now. Please be cautious and think if you are planning to use the Amazon Global Priority shipping process. It is where Amazon collects the estimated customs fees from the the customer at the time of the order and then Amazon arranges for either DHL or UPS to process the package through the local customs of the country where it’s going.
I have been ordering from Amazon US heavily ever since I was given 100% VA disability so I have had a few times where things did not go right and Amazon shipping did not notate the customs paperwork saying the sender, that is Amazon, was to pay the customs fees. Though the packages in each case were delayed, they eventually were processed and delivered to me.
This latest and I should say FINAL straw for me, involves Amazon and UPS. I have a package stuck in Manila at the NAIA warehouse with UPS Philippine Border Clearance sending me emails saying I am the one who has to clear the package through customs which also means I would have to pay customs fees a 2d time on it. Evidently to me, Amazon shipping again messed up the customs documentation and did not tell UPS that the sender, that is Amazon, was paying the customs fees. The package is an HP Envy desktop PC and a 2d part of the order, the HP 27 in. monitor is en route to Manila and God only knows what will happen with it in customs.
I emailed Amazon and told them to just have UPS return the entire order, both PC and monitor, because I just cannot handle the undue stress this is putting me through. I mean here I have UPS in Manila saying I must complete the customs paperwork and pay the fees (a 2d time already!!!) before the end of 30 days or it is forfeited to the Philippine government.
The bottom line is this. When things go right, Amazon is a blessing for old farts like me broken down in a foreign country. But when things go bad such as now, Amazon customer service is really useless. I really think that many of the customer service reps do not have a good understanding of the English language. And sometimes the customer service replies are totally absurd such as what I got today asking me to call the UPS using their US toll-free number to straighten out a BIG problem that Amazon and UPS created. I cannot access US toll free phone numbers here in the Philippines and secondly, it is not my place to have to do Amazon’s work for them.
I have to wait and see what happens and when I will get my refund back of $2,160.42. I have to ask ….. is there anyone at Amazon Headquarters reading these complaints of ours? Do you care about your customers at all? My name is Glen Collier in Cagayan de Oro City, Philippines, and I sure wish to hell I could get some sleep with this going on.

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MichelleBassano February 13, 2014 at 2:29 pm

STOP PLEASE!!!! Making unauthoirised charges to my account.
ihave called and tey are still continuing. This is fraud. I am a transplant recipient that can barely afford my anti=regection meds, you have now made tis impossible and have placed my life in danger. MAKE THIS STOP, PLEASE!!!

Michelle

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John Beverly February 13, 2014 at 11:32 am

I’ve not put my real name here as I’m sure Amazon will retaliate and remove my book from their website. If the below story is any indication of their mentality then one, sadly, has to stay anonymous:

I’ve seen some really stupid things in my time. I’ve dealt with some
real idiots. But after all these years of experiencing a variety of
stupidity, I’ve decided to give Amazon.com the number 1 spot. I spent
twenty years writing a book, I’m not here to promote it and I wont.
What I am here to say, is that being an unknown author, almost EVERY
review that I’ve been given is by someone who knows me and read the
book. They’ve loved the story, enjoyed the read and it took them to
places to which they’d never been.

Sounds great until you deal with
Amazon.com. According to this ridiculous company and that’s about the
best word that I can come up with, any person whom the author has ever
came in contact with, hence family, friends, co workers, neighbors, a
person you spoke to at the bus stop, sat next to in a plane, are
friends with on the internet, met while in a mall, etc, etc, CANNOT
leave a review on any book where they know the author. Need I say
anymore on this subject? Talk about pure stupidity at its best.

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Bill Bardwell February 12, 2014 at 7:49 pm

Hi,

Could some please forward the following to the Director of Business Development:

My company, MyValidator, has developed several products and processes that are effective in preventing non facing payment and identity fraud. The patent pending processes can also be used to facilitate efficient ways to pay bills, cash checks and perform other mobile and internet transaction services.

Please check us out on our website: http://www.nonfacingfraud.com/ and contact me to explore ways in which our companies can work together.

Thank you.

Bill Bardwell
MyValidator
727.656.9074

Reply

Dorothy Kroll February 10, 2014 at 8:11 pm

I am very frustrated regarding purchases I made on Amazon from the seller Medical Store. I ordered a Personal Hydraulic Lift w/sling. I purchased this to help me with caring for my disabled husband.
I received the sling first and a few days later I received a large box which I assumed was the lift. Inside the box was a rod (approx.4′ long) without any attachments. I waited a few more days to see if the attachments would come but never received anything else.
What I received is useless to me the way it is.
I e-mailed Amazon & Medical Store (with pictures) and was told, because this is a health related item it cannot be returned. I understand that, but if what I received is not the correct/complete item, I don’t see how this relates. These items cost $500. and of no use to me.
I need help from someone in your corporation who can rectify this problem.

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Jackie February 10, 2014 at 6:26 pm

FALSE ADVERTISING ALERT!!!! do NOT trust 1 day delivery!!! I was guaranteed one day delivery, even called and spoke to two representatives to confirm that yes I will be receiving the item in one day…. 5 days later I still have not received it. Spoke to one supervisor who did nothing. Was a loyal customer, will NEVER purchase anything from amazon again! & am considering returning my gps that was just purchased last month!! AMAZON SUCKS- get smarter reps & don’t false advertise.

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tracy cormack February 5, 2014 at 4:46 pm

Anyone know how to get w2 from last year if no longer employed.

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Lisa Young-Mendel February 5, 2014 at 4:27 pm

I have to tell you that I have always raved about Amazon – to the point I am in my second year as a Prime member.
Yet after the experience I just went through trying to get a package delivered/redelivered to me – I have started to question my loyalty.
I was waiting for a replacement Kindle – it was due to be delivered on Monday the 3rd. Yet I got a notice telling me it was to be delivered on Saturday the first – well I waited until 8:00 pm in my living room (which is right next to my front door – I live in a row house!).
NO ONE ever rang the door bell, Knocked or even left a “missed delivery note”.
I went online saw the missed delivery and saw that it was to be redelivered on Monday….. well it is now Wed. NO DELIVERY – I called customer support after talking with SIX people I was then told I needed to call the USPS to reschedule the delivery as it left their/your facility? That’s CUSTOMER SUPPORT?

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Marie February 1, 2014 at 5:12 pm

I was shocked to learn that Amazon did not offer US service men & women a military discount. A soldier deployed in the middle east at present, uses Amazon when he has the rare opportunity, to purchase items that he needs. Imagine my shock and dismay when he told me that there was no military discount offered by a company of Amazon’s magnitude, that is one of the primary accessible providers of goods and services for those deployed soldiers. He can certainly prove his active military status, simply with his mailing address. Is it possible that Amazon might offer some discount to those men and women who are serving our country and putting themselves in harms way with little ways and means to access both neccesities and creature comforts?

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R. A. Hanson January 19, 2014 at 10:57 pm

Dear Mr. Wilke,
Is Amazon interested in purchasing or leasing a warehouse in Palm Springs, CA. If so, we have the perfect one….adjacent to a FedEx distribution plant.

For Sale by Owner:

This 5180 square foot, free standing building is located in North Palm Springs Business Center, a 60 acre master-planned business park with easy access to/from the I-10 freeway and CA 62/Dillon Road leading to the high desert areas.
The interior consists of 3 offices, 2 restrooms, a kitchen area, and a large warehouse area which can be divided. The warehouse area has two large truck doors, skylights and evaporative coolers. The offices and kitchen area are air conditioned

The building was constructed in 2006 and fully landscaped w/automatic sprinkling system. Terms and conditions of sale, lease, or lease option are extremely competitive. Owner may help with sale financing.

Other business/distribution facilities located in this center include FedEX, EnXco (Now EDF Renewable Energy: http://www.edf-re.com/about/about_edf_renewable_energy/ ), Frito Lay, WECS Electric Supply: http://www.wecselectric.net/) and Palm Springs Windmill Farm and Tours: http://www.southpoint.com/states/ca/windmills.htm )

Near-by Local Business and Attractions include:

Motel 6 Palm Springs North #1262: <1mi
Denny’s Restaurant: <1mi
Spa Casino: 5.7 mi
Palm Springs Convention Center: 6.1 mi
Two Bunch Palms Hot Springs: 6.1 mi
Whitewater Trout Company: 7.5 mi
Palm Springs Aerial Tramway: 7.8 mi
Knotts Soak City-Palm Springs: 8.6 mi
Big League Dreams Sports Park: 9.7 mi
Desert Oasis Golf and Tennis: 10.7 mi
Casino Morongo: 15.7 mi
Cabazon Outlet Mall: 16.3 mi

Airports:
Palm Springs International Airport: 6.1 mi
San Bernardino International Airport: 42 mi

Reply

Doug January 17, 2014 at 11:24 pm

Ok, Amazon, I’ll be moving on to another retailer. It is very obvious, after watching Alpha House that you do not like anyone who is not a progressive moron. Well, I am neither progressive or a moron; I am a conservative.
But it appears, via your website and the prime account that gives a person the right to watch this thrashing of republicans you don’t want my business. And now, you won’t get it.
Too bad, it has been a long relationship, but now that I found out it is controlled by morons, I’ll move on. There are plenty of online retailers that can fulfill all the orders you did.
For those not sure what I’m talking about, per the series Alpha House, produced by and for Amazon, it portrays all republicans as lazy bums, who hate everyone, and are too ignorant to run a government. Completely disregarding the morons on the other side of the isle like Harry Reid, Pelosi, and a few other morons.
So, goodbye and I hope you all rot in hell.

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Christy January 16, 2014 at 12:08 pm

I am beyond upset with what has happened this morning. I was on the trial membership of amazon prime and forgot to cancel it. The 79.00 charge came out of my account this morning. I called in to cancel and get refunded. They told me 2-3 business days.I was completely happy with this, untill i checked my back account online less than two hours later. i was charged AGAIN for 79.00, it is on an authorization hold with my bank. I called back in, even asked to speak to supervisor. I was told the second charge was all their fault but the only thing they could do is another refund which will take another 2-3 days. My bank will only allow one overdraft fee. Which means only one of my bills will be processed now, at a thirty dollar charge. My other ones will be denied, and I wont have this money back in my account for another 2-3 days. I understand the first charge, I was not upset at all. But for this second charge to be put on by ACCIDENT by your staff and now for my weekly bills to be in jeopardy is just unacceptable. Some people may be able to afford an extra eighty dollars taking out of their account for a couple of days for NO REASON but i live paycheck to paycheck. I can not afford this and I have my mind set to never order again from amazon and to tell everyone I know about this experience as well. I have never felt so frustrated and havent been able to do anything about it, I just can not understand how you accidentally charge someone another eighty dollars. It is unacceptable.

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Covers4Less January 14, 2014 at 4:53 pm

To whom it may concern..

We have been an Amazon Seller for 2 years with 100% seller rating and 4.9 star feedback rating.. Suddenly out of no where we received an account suspension notice mentioning we are selling counterfeit items on Amazon.com. We did appeal the notice and provided all the necessary proof and licenses but they said that they would not reinstate our account and would not communicate with us further in this matter. That is so frustrating.. We also had our manufacturer contact the copyright department and provide all the legal information but the copyright department said that it was something else.. No one would communicate with us or call us and tell us what the actual matter it.. It has been really frustrating and a loss of so many jobs for our employees with no reason.. Hope someone gets back with us else we will have to further see how to contact the executives..

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James January 11, 2014 at 12:29 pm

when are the w2’s being mailed out and emailed if possible i like to start my taxes some time soon.

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A. B. January 9, 2014 at 4:45 pm

I was injuried on the job 9-28-2012 while working on the receiving line – I have herniated disks between c4 and c8 and right shoulder/arm damage that has left me permanately disabled however to make matters worse – you have cancelled my insurance through the company and will not pay for any medical bills because of the clauses in the state that I was injuried in. So I am now left in pain, unable to work, unable to seek medical treatment, and unable to maintain my life due tot he injuries incurred while on the job. Several times I have contact HR departments at my facility, homeoffice and LOA teams to no avail of any answers. If you truly appreciate your employees and what we can do for you then STEP up and take responsibilty of someone that wants to work however cannot anymore do to the injuries obtained at your facility. All I ever hear is numbers and how much money you are making what about the few that are left unable to work because of loopholes in state laws that say you don’t have to pay for injuries for repititious movements… BS!!!! I was hurt and now in pain and suffering!

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arthur jackson January 6, 2014 at 12:42 pm

How do I get information on getting on the approved vendors list to do service contracts with amazon??

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carol December 29, 2013 at 9:29 pm

To whom ever may see this I received a kindle fire for a gift I loved this gift everyone thought it was my third arm until one day it stop working lucky for me it was under warranty and had to be replaced now it hasn’t been a year yet and the replacement is doing the exact same thing it will not charge I did call customer service they informed me that the only thing that could be done was a replacement at a reduced cost and my reply to this was if the reduced cost was free im all for it but after researching this I have seen a lot of people with the same problem with the kindle fire that only tells me that there is a defect with this product and this product should’ve been recalled and just think I was considering buying one for my daughter NOT NOW I would have understood this if it was something I had done but that wasn’t the case so now I guess I will have to shop else where or with a company that will stand behind thier product and do the right thing and replace them warranty or not and if not they should STOP selling them.

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toni January 30, 2014 at 12:50 pm

That’s why you should get a Samsung tab. ♥

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Bruce Johnson December 25, 2013 at 6:33 pm

Amazon
Your Account Amazon.com
Message From Customer Service
Hello Bruce,

Here’s a copy of the chat transcript you requested:

——————————————————-

6:49 AM Initial Question: “We hope our online resources meet all your needs. If you’ve explored the
above links but find you still need to get in touch with us, please click
the “Contact Customer Service” link on our main Help page.

I was charged a $79.00 fee, which I did not approve and which has now put my checking account in O/D status. If the bank charges me a O/D fee I am holding Amazon responsible. I never understood there was any charge and I did not authorize the charge. I need the money returned to my account ASAP nor 2-3 days as stated on your web site.
Bruce Johnson.
6:49 AM Supriya (CSA) : Hello Bruce.
6:50 AM Supriya (CSA) : I checked and can see that the charge was for the Amazon Prime membership and I apologize that is wasn’t clear that the amount would be charged to you right away.
6:51 AM Supriya (CSA) : The refund can’t be expedited since it takes about 2 to 3 business days to be processed through your bank, but I assure you, the complete funds would be issued back to your card.
6:53 AM Bruce Johnson : Don’t give me that nonsense I have has illiegal charges returned to my account in 10 minutes when I threatened to call the FBI, so don’t give me that nonsense.
6:53 AM Supriya (CSA) : I’m really sorry Bruce, but we’re unable to expedite the refund process.
6:54 AM Bruce Johnson : If the bank charges me an O/D fee you will be in trouble.
6:54 AM Supriya (CSA) : If your bank charges you an overdraft fee, please get back to us and we’ll look into it for you.
6:54 AM Bruce Johnson : Let me chat with a supervisor
6:54 AM Supriya (CSA) : Okay, Bruce.
6:55 AM Supriya (CSA) : Please give me a minute to connect you to a supervisor.
6:56 AM Bruce Johnson : Please explain to the supervisor what the problem is all about.
6:56 AM Bruce Johnson is on hold.
6:56 AM Supriya (CSA) is no longer connected.
This chat was transferred.
Transfer Notes : Prime refund. Customer not willing to wait for 2 to 3 days.
6:56 AM Bruce Johnson is off hold.
6:57 AM Noel (CSA) : Hello, my name is Noel. I am the floor supervisor.
6:57 AM Bruce Johnson : are u aware of my problem
6:57 AM Noel (CSA) : Please give me a minute or two while I check the above conversation.
6:59 AM Noel (CSA) : Thanks for waiting, Bruce.
6:59 AM Noel (CSA) : I am really sorry for this.
6:59 AM Noel (CSA) : But there isn’t a way for us to expedite the refund process.
6:59 AM Noel (CSA) : As informed earlier, if you have any Over Draft Charges, please contact us and let us know, so that we can help you.
7:00 AM Bruce Johnson : Welll that is really unfortunate. So you may as well add $35 to the $79 because I am sure the bank will be charging an O/D fee
7:01 AM Noel (CSA) : Sure. Once you see the Over Draft fee, please contact us and let us know, so that we can help you accoredingly.
7:02 AM Bruce Johnson : That is not good enough. You should give me the $35 and I’ll return it if the bank doesn’t charge me.
7:02 AM Noel (CSA) : I am really sorry, we’ll not be able to do it. But please be assured that we’ll issue refund, if you see any extra charges for this.
7:03 AM Bruce Johnson : Here I am dicking around with this nonsense on Xmas day when I should be enjoying myself
7:04 AM Noel (CSA) : I am really sorry for that, Bruce.
7:05 AM Bruce Johnson : Ok now you have me in a position where I amm going to raise holly hell with your senior management and I know how to do it. It’s really too bad, the bank is going to really be pissed since I just got 3 O/D fees returned due the there jerking me around.
7:07 AM Bruce Johnson : Please provide me with the Amazon corporate headquarter address and phone numbers. I addition I would like the email address of the CEO
7:08 AM Noel (CSA) : I can understand your concern, Bruce.
7:08 AM Noel (CSA) :
Our corporate mailing address is:
Amazon.com
PO Box 81226
Seattle, WA 98108-1226
USA
7:08 AM Noel (CSA) : Since the auto-renew option is turned on, we’ve charged you for this.
7:09 AM Noel (CSA) : As informed earlier, we will make sure to issue refund for the overdraft fee.
7:10 AM Bruce Johnson : It isn’nt a concern It is with pure discussed that you are handling this matter as you are. I never was aware of any fees involved with Prime, I live on a limited budgeet and that 79 dollars would never had been a consideration due to my financial status.
7:11 AM Noel (CSA) : I can understand, Bruce. We’re already processing a refund for this. Please be assured that we will help you regarding the overdraft fee too.
7:13 AM Bruce Johnson : If you had any real interest in resolving this matter you woul explain that you would contact the bank (wells Farg0o) and explain this situation and not charge me a fee, since you haven’t even offered that is why I think you are insincere,
7:15 AM Noel (CSA) : We’ll not be able to do it, Bruce.
7:15 AM Bruce Johnson : wELL i AM NOW GOING TO TRY TO TRY AND ENJOY MY HOLIDAY. yOU HAVE CERTAINLY MANAGED TO GET ME REALLY UPSET.
7:16 AM Bruce Johnson : PLEASE SEND A COPY OF THIS CONVERSATION TO MY EMAILL ADDRESS IRONDUKEXXXX@GMAIL.COM
7:17 AM Noel (CSA) : Sorry for the inconvenience.
7:17 AM Noel (CSA) : I will surely send this conversation.
7:18 AM Bruce Johnson : HOPE U HAVE A LOUSY XMAS
7:19 AM Noel (CSA) : I hope you give us another chance to serve you better.
7:19 AM Noel (CSA) : Have a good day!!
7:19 AM Noel (CSA) has left the conversation.
7:19 AM Noel (CSA) is no longer connected.

——————————————————-

I hope this helps. We look forward to seeing you again soon.

Best regards,

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greene December 20, 2013 at 9:50 am

how in heck do you get in touch with corporate????

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Vitaly Levental December 6, 2013 at 8:35 am

To whom it may concern:

I am writing to express my deep disappointment with the atrocious customer service I received from Amazon regarding my recent order. It is especially frustrating and unexpected, given Amazon stellar reputation, and my own long and happy history as Amazon Prime member and satisfied customer.

On November 30 I bought Dimplex BF392SD 39 inch 2 sided electric fireplace on Amazon.com which was advertised for $328.48, 81% off list price. I was very happy, but not particularly surprised, given the deep discounts all over the Internet during after Thanksgiving sales.

Shortly after that I received email from the seller (Wayfair) that I ordered glass door for this fireplace.

I tried to explain that I did not order the door, and even chatted online with Amazon CSA Amarpreet, who assured me that I will receive what I ordered. (I have written transcript of this chat).

Subsequently, I received email from Wayfair that my door (!) was shipped.

I again contacted Amazon customer service, and spoke to the supervisor, Anna, I emphasized that I am not interested in the refund, I am interested in Amazon and Wayfair honoring the sales contract, and sending me the fireplace at advertised price. All this time the fireplace stayed posted on Amazon.com at the same price. The price was finally changed to $1,999 on 12/5.

This morning, I received an email from Amazon stating that the seller issued full refund, and my claim is closed. I was stunned.

It sounds like nobody at Amazon pays even slight attention to what I have to say on the matter. It is not even lack of the resolution to my satisfaction which is frustrating, but complete inattention to the details of the dispute.

I hope this letter will lead to the more attentive attitude on Amazon part to the desires and needs of loyal customers.

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Becky Doiron December 7, 2013 at 3:59 am

I completely agree about the customer service! Untruths, misinformation and unanswered customer questions are just a few of the recent experiences I have had begging the question “what the heck has happened to Amazon and what the fudge is going on?” Amazon…REALLY! Come on when I can Google an answer but your foreign speaking employees can’t even answer the question…REALLY! WOW! I wont be surprised when you bite the dust!

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Dawn Malone December 4, 2013 at 10:20 pm

Mr.Jeffrey P Bezos,CEO
I am an employee of the USPS in Philadelphia PA. I know of the contract that AMAZON has with the Postal Service. I just want to inform your company that Philadelphia Post Offices are not being honest with the scanning of the parcels they are responsible for delivering. Look into the practice, if your customers only knew that there packages are being scanned delivered when they are actually still in sitting in the offices.

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Concerned employee December 3, 2013 at 8:00 pm

Dear Mr. Bezos.
I have been working for your company for almost a month now and for the past 2 weeks I have had nothing but harassment, discrimination and rudeness from my fellow manager and employees… I have gone to HR just to be followed by my manager to be yelled at for going over there! I have spoke with HR on several occasions but still have not gotten a response.. I like working for amazon but do not like the harassment nor the discrimination. I work and i enjoy working for amazon but need to speak to someone I regards to this matter… Please email or message back

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Brittany Walker December 4, 2013 at 11:40 am

I’ve experienced the same thing, I’m trying to find out how to file a complaint with corporate. For me it was mostly the SMX “coaches”

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A. B. January 9, 2014 at 4:32 pm

I have experienced the same thing with discrimination, rudeness and arrogance… I was injuried on the job and has permanant damage to my dominate hand and herniated disks in my neck … I receive nothing from AMAZON, no medical insurance, no phone call … every time I ask to speak to someone at home office they hang up on me … It has been almost 2 years without the use of my dominate hand and rehibilation for using my left arm and hand so I can write and eat. This is not a company I would recommend to work for EVER!!!! They DO NOT CARE FOR THEIR EMPLOYEES ONLY NUMBERS!!!!

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KMQ December 2, 2013 at 2:22 pm

As a minority business owner – supplying vendor on site/ temp staffing & career placement; I can’t seem to find your diversity supplier registration page. Can you give me direction?

Best regards,

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aka Fern November 27, 2013 at 6:55 pm

Please be aware of Android Google thieves and wire parasites from this mobile phone today 11-27-13. Purchase of book from my attempted review from aka Fern requested. I am not an Apple tech consumer but sent a couple of messages out today from Amazon.com. Maui 96761 96708 aka Fern

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JULIE braswewell November 15, 2013 at 4:01 pm

why when i could not after 3 months of trying to buy old regular books in a seres of 32 made in 1960’s when I could not get them all I of course sent back what I did have a few week’s later a rude note no warning told me my account was blocked and therefore I can not buy for my two kindles. Now is this being fair to customers that has invested hundreds of dollars in cases, books, lights etc., now I can not buy any book even a regular book.

now are you going to play “BIG BROTHER” and stop us with a punch of a button and block us where we can not buy for what you sold us?

Amazon even cleared my kindles of all books and after I told the CEO sectary as she told me she was they were shown by me this is against there on policy so she or another person has put 50-60% back. I want them all even the classics’s.

your murderess to our hard earned money and thieves.you dont put them back on the kindles that was GIFTS TO E, PURCHASES FROM ME AND BEFORE MY MOTHER DIED SHE SENT ME A LOT AND THERE ALL GONE .
so you have out 11 to choose from WHY BUY? that was purchased back. Grab the money and forget you is there motto.

This has been going on now 2 years and I will not stop until Amazon has corrected its wrong doings.

spread the word don’t by a kindle.,they have to much control of it if you do a little something the don’t care for.
When this happened to me I was a stock holder and I had my assets rolled into another thriving company because if Amazon keeps this up no ones going to be able too use there account and kindles.

Tis is happing more and more and only give you a run-around. my emails do not even get answered.

do not give up spread the word o all you know what there doing. I have a box full of copied rude emails. so yes Mr CEO JEFF,THOMAS,AD JEFF A WILKE YOU BEEN TOLD AND YOU KNOW SO IF THE BIG BAD UNDER PEONS KEEP IT OUT OF THE BUSINESS AT HAND. WHY DONT YOU HAVE THIS AT YOUR BOARD MEETINGS THE LAST PERSPECTIVE i RECEIVED EVERYTHING WAS RUNNING GREAT…YEA RIGHT WHEN PEOPLE ARE DROPPING THERE STOCK SOMETHING NOT RIGHT CORRECT?NOW HOW ABOUT FIXING THESE ISSUES AND ESPELLY MINE WHEN I ONLY RETURNED TESE LESS THAN 200 PAGE OLD BOOKS AND T ADE IT LOOK BAD DUE TO AS SHE SAID “IT DOES NOT LOOK LIKE I AM HAPPY WITH THE AMAZON SERVICE. WHAT A LAME EXCUSE TO BLOCK ME.

ALSO WHY DONT YOU PUT AMERICANS TO WORK INSTEAD OF GOING OVERSEAS AND LET THEM ANSWER THE CUSTOMER SERVICE PHONES AND THEY FAX THE PROBLEMS/CALLS BACK TO AMAZON you will not even hire the most people buying from you put out of work AMERICANS to work!

J.BRASWELL

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Kurt Ritz December 4, 2013 at 12:36 am

Hi Julie, I’m sorry about your Mom. She’s definitely in a much better place than we are. Sweetheart, if I were a reader, and I’m not, I would buy REAL Books printed on real paper. If these b******s like amazon have their way, someday real books will no longer exist. Why give this communistic power to them to simply destroy what is rightfully yours? This is no different than the Nazi burning of books in pre-WWll Europe. Real books will stand the test of time and be more dear to you as you get older. Bless your heart for what you’ve been through. But keep your chin up.. and try not to be too dependent on this techno / impersonal internet age we unfortunately live in. Take care, kurt

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shelah johnson October 6, 2013 at 1:06 pm

Dear Investor Relations;

Occasionally we conduct “secret shopper” calls to insure our family trust portfolio is aligning with companies who shares our standard of professionalism and commitment to quality. Sadly Amazon receives failing marks on all account.

Eventually the public will sour on the one-sided communication portals and the below average customer service. Customers and investors alike will move their business elsewhere.

It’s to bad Amazon could not be as innovative with their customer and investor communications as they were in developing their original business model.

Our board was unanimous in unloading Amazon in favor of more innovative companies who have their sights set on the long term health of the company – i.e. customers communications.

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Jack Mackaay September 30, 2013 at 12:24 am

Mr Jeffrey P Bezos. CEO
AMAZON

Dear Mr Bezos

I apologise for addressing this to you however having had no satisfaction over the last 3-4 years, I have no other option. Some 3-4 years ago my wife purchased me a Kindle. After some initial hesitation I learned to love the easy access it provided to ebooks. I found the Fiction range of books to my liking and trawled/surfed its pages of titles (each page has 6 titles and there are 140000 pages, containing some 180000 titles).

After a few months I found that my Kindle would ‘crash”, eg the page with titles I was on would freeze and then disappear, only to be replaced by the opening page with the boy beneath the tree reading a book. After many months of frustration I contacted Amazon and was (eventually) advised to purchase a new Kindle, as the warranty on my unit had expired.

Did that. Received my new Kindle, trawled/surfed through the Fiction range of book titles and actually reached page 16000+, when it crashed. Back to the opening page. Start from page 1 again. Thinking this was a small glitch I started from page 1. Reached page 3000+, crashed again, back to the opening page. Onto a Amazon’s Customer Service Officer. After a while referred to another CSO, then another who said that although it was nearly out of warranty, Amazon would replace my Kindle free of charge. I replied that I was not so much looking for a new Kindle as for someone within Amazon who was prepared to address the issue and fix the problem.

Received my 3rd Kindle. On 23/24/9/2013 doing my usual trawling/surfing through the Fiction book title pages, this time at page 6254 when the screen went blank and a message appeared saying there had been an error. I found that my ‘page back’ button restored the screen but reversed my pages by about 200 pages. After using the ‘page back” button 3 times I was at page 3242. Instead of continuing I retrieved a book from Archives and read until 27/9/2013, when I opened the Kindle to continue my trawling/surfing. Opened normally, got to page 3242, page went blank, flickered a few times and ‘crashed”, sending it back to the opening page of the boy beneath the tree.

This time my 3rd Kindle is well within the warranty period and I can undoubtedly invoke that. But having now experienced this with all my 3 Kindles, and wasted a considerable amount of time on trying to have this issue of “crashing’ resolved, I have to ask whether anyone has taken any notice of my numerous previous complaints relating to this issue?

My Kindle advises that it has 140000 pages of titles, which I, by virtue of purchasing a Kindle, should be able to access, yet this has not occurred. It is no good exchanging my Kindle if the problem is not resolved. Can I please have someone address this issue so that, at some time in the future, I may be able to examine all 140000 pages of tiles.

In the interim what are we going to do with my crashed Kindle?.

Again, my apologies for addressing this to you however so far I have had no satisfaction, so hopefully better luck this time.

Yours sincerely

Jack Mackaay
Perth, Western Australia
30/9/2013

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Kurt Ritz December 4, 2013 at 1:07 am

HOW CAN I CONVINCE THIS GENERATION THAT THERE ” AINT NOTHING LIKE THE REAL THING, BABY”. ESPECIALLY WHEN IT COMES TO BOOKS ! ELECTRONIC AGE BE D***ED …

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james B. Benton September 12, 2013 at 2:31 pm

I have 1000 sections of Penco brand clip type shelving in like new condition. 8′-6″ tall X 12″ deep X 48″ wide to 400 lbs capacity per shelf. 10 shelves per section.
Units can be spliced if necessary for a mezzanine application. I am asking for $65.00 a section or roughly 1/4 of what Penco charges for new.
I am in Edison NJ and it is my understanding you are building 2 new distribution centers.
Please consider my company.
We install, dismantle, purchase and sell, new and used storage rack and shelving systems. Thank you for your time. PS I’m also a customer. 🙂

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Nicole Moore August 6, 2013 at 1:15 pm

Amazon CEO& To Whom it may concern:
I purchased a refurbished computer last year on Amazon and got a extended warranty for the computer as well. Almost, 11 months to the date the computer is having some problems and it’s inoperable. I contacted the square trade warranty office just to find out that the warranty I purchased wasn’t valid. Square Trade only covers refurbished e-bay, tiger mart and Amazon warehouse products. Funny, I was prompted to add this with my order at the time of purchase making it hard to determine that it wasn’t valid. Also, the Square trade warranty contract that I received didn’t specify that only certain vendor products would be covered. I contacted everyone linked to this transaction Square trade, the MPC_deal and Amazon to only be told we’re sorry but, no one wanted to assume some level of accountability. I guess he thought I was making the incident up as if I have nothing better to do. I started my attempt to resolve this on Sunday Aug. 4th got a great Amazon Agent Michael who assured me that I would receive a refund in the event the dealer that the purchased was made through wasn’t able to satisfy my concern. I called on Monday as directed by Michael since I received a reply from the dealer who told me that they couldn’t resolve my issue. During the call, I got another representative who told me something totally different and said that no option for a warranty came up at the time of my purchase. I then asked for a Supervisor and Flo spoke with me concerning the issue only to ignore the basis of my complaint which is there is a “glitch”, in their system that needs to be repaired. To prove that this is in fact a issue I went back online to Amazon on Aug. 5 reenacted a similar purchase and wouldn’t you know it an option to apply a warranty to my purchase from Square trade was offered. Although, this refurbished computer wouldn’t be covered it was still offered. I then took a screen shot of the issue and sent it to the following agent for an escalated issue this agent’s name was Charlie. I inquired to Charlie when would I received feedback on the escalated issue and he said i wouldn’t be informed thought that was strange so I informed him I would call back in a week per his estimate on the time it would take for this special dept. to evaluate the issue. Flo sent me a email with their refurbished equipment policy not that I ever contested it I just wanted the company to identify that this is in fact a “glitch”, in their system that needs to be fixed for any further customers. I can only imagine how many people have purchased items through Amazon and prompted to buy warranties that aren’t event valid. To think a company as credible as Amazon has allowed consumers like me and others to be hustled and provided the source for false advertisement on products is truly unfortunate. I was passed around and told basically it’s unfortunate but, there’s minimal we can do about your issue. I filled out a customer satisfaction Survey and received a call back and finally I got Roberta, an Amazon agent who finally got what the issue was and offered a Good will gesture of a $100 promotional credit just to be used on Amazon it was nice but, not really enough for the hassle and time this process has caused me from something that should never have happened. I just think a refund of my warranty is not enough nor a promotional credit that can only be used on Amazon’s website.

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Arthur August 6, 2013 at 7:24 am

Dear Amazon,

Your business is in the process of opening up call centres in America,i was wondering on how you could perhaps divert one call centre to our shores here in South Africa.Please forward this email to the relevant people in the new headoffice in Seattle.

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Chris Moser August 1, 2013 at 3:34 pm

Please direct this message to the appropriate executive in charge of public relations and marketing. I am writing you because of Amazon.com’s history of generous support for public television program production. I am working with academic centers of Georgia Southern University and Emory University toward production of a program intended for PBS. The film will chronicle the history of an important but under-recognized American ethnic group in an especially creative and entertaining manner. Would you look at more information and consider a sponsorship request? If so, how can I send it to you. Thank yo for your consideration.

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Alissa Solk June 27, 2013 at 6:42 am

Amazon Corporate Office & Headquarters

To Whom It May Concern:

I just recently received this email yesterday evening and was appalled by it. I am not only an Amazon Prime Member, but as a disabled American, I constantly purchase merchandise from your online web site for its convenience, excellent customer service, and ease of returns when necessary. Please kindly read. I received this email from one of your anonymous Account Specialists, with no contact information or method of responding back to this negative notification. I was shocked because no questions were asked; just a “warning” email sent to my email address.

Please then read my response below the dashed line, and please respond back to me regarding my concerns with your Amazon personnel as soon as possible.

From: “cis@amazon.com”
To: “alissa92612@yahoo.com”
Sent: Wednesday, June 26, 2013 10:48 PM
Subject: Notice: Policy Warning

Hello,

We are writing because our records indicate that you have returned a significant number of your Amazon.com orders.

In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary.

Our policies prohibit placing an order for any reason other than a genuine attempt to purchase the merchandise. Failure to comply with our policies may result in the closure of your Amazon.com account.

We appreciate your cooperation.

Best regards,
Account Specialist
Amazon.com
—————————————————————————————————————-

June 27, 2013

Dear Amazon Anonymous Account Specialist:

I just spoke with one of your customer representatives, Keyshia, explaining my reasons for returning certain items, such as glasses I ordered recently, but when I tried the glasses on, they were crooked and didn’t fit my face correctly. Your customer service representatives have always encouraged me to try items, and if they aren’t what is described in your catalog, or for instance, Amazon has an imaging error and displays the wrong product image with the incorrect ASIN number, that I should return your items. I have spent probably close to thousands of dollars now to Amazon by purchasing from your inventory.

I am truly offended by your email, especially that there is no name attached or anyone that I may speak to regarding this issue. Amazon continuously sends me emails, asking for my suggestions, stating, “Amazon wants to continue to be a great company, and how can they improve?” And Amazon also “hopefully wishes that will I continue shopping with them.”

As a disabled American with Essential Tremors, like Parkinson’s Disease, that means I cannot always drive, therefore, I need to order many products online. Amazon has recently started charging taxes, while at other web sites the customer does not have to pay taxes. If Amazon prefers that I purchase products from other online companies, then I will take my business elsewhere.

If this is the kind of email and negative comments I am going to be receiving from your company, then I only wish to continue watching instant streaming on Amazon Prime, which I enjoy. Please instruct your customer representatives to not tell customers to purchase items, that it is Amazon’s policy that it is really not acceptable to return incompatible items in 30 days, or that you do not honor your A-Z guarantee if a seller does not honor the purchase.

In fact, I have purposely been using your buyer-seller emails to inquire about products at storefronts, so that mistakes in ordering from either the seller or buyer are not made and are documented by Amazon.

Furthermore, please make sure your images match the titles of your catalog items so that I won’t have to return purchases that were incorrectly displayed. This just happened recently. Almost every two weeks, I buy 90 Fortiflora packets for my cats’ food from Amazon, which costs around $65.00. The title displayed said: “Fortiflora, 30 packets, 3 boxes,” yet the incorrect Amazon display image was of “three, feline ointment boxes for diarrhea”. I called your customer service, and they confirmed that your catalog image was wrong.

There are other companies, such as Bed, Bath and Beyond, that will also accept returns forever with or without a receipt, and usually credit back the account, or at least give store credit without a receipt.

Please provide me with a name of the Customer Account Specialist that sent me this email, so that I may personally resolve this issue with him/her and their manager. I find it odd that there is no name attached to this offensive email so that I may not respond back properly.

In the future, I will only use Amazon for instant streaming and not buy products if that is what your company prefers.

Please promptly respond back so I will quickly remove my items I recently entered into my shopping cart. I would like to keep my Amazon Prime for instant streaming only. Perhaps I may be charged less for Amazon Prime since I won’t be purchasing merchandise from your online catalog, and only using it for instant streaming since your Anonymous Account Specialist suggests I am returning too many items.

Thank you for taking the time in resolving this matter.

Ms. Alissa Solk
10 Via Ricasol, APT #A430
Irvine, CA 92612 USA
949-553-1633

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Selene Hayner June 18, 2013 at 4:32 pm

I have my second Kindle Fire 1st generation and it was a replacement for my first one. The second one is having the exact same problem as the first, a loose port. It will not charge. I have chatted with your customer service online and on the phone and have gotten the same answer, “we can replace it with an upgrade starting at $169”. Is this some kind of scam to keep selling your product? You tell people you will give them a “discounted price” (which is no cheaper than the store) and they think that you care about your customers and back your faulty products????? I am beyond infuriated. I feel like I was ripped off. I can not afford the “upgrade fee” to replace a product that already cost a lot of money. When a product has a known issue, a company that cares about their customers should replace that product, at no charge to them, and if that product is no longer available it should be upgraded at no charge. I work in customer service and I strive to make my customers very happy. I hope that Amazon works the same way.

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Dr. Michael A. Fraga, MSCp May 31, 2013 at 5:54 pm

Dear Sirs:
It has most recently been brought to my colleagues and my attention that a review has been posted on our book sale site at Amazon. that is both slanderous and a malignment of my character and consequently our book. Said individual has also posted a similar diatribe on YELP which we are addressing. This individual represents a heinous family matter we represented several years ago wherein restraining orders were filed to protect the health and welfare of all involved. This individual appears again to pose a risk to self and others. At this juncture we are hoping to avoid utilization of legal recourse to have this review withdrawn from your site.

I have consulted with counsel, as has Dr. Pickard and Linda Eisinitz, who have also been slandered by this patient. We will be exploring combining our forces to address this problem of unmonitored postings on your site that negatively affect the financial stability of those targeted and effectively diminish a practitioner’s reputation and professional standing. We all expected more from Amazon in this regard.

In acknowledgement of the above we are requesting the removal of the offensive, slanderous review immediately from your sight. If this is not accomplished in a timely manner (within the next 7 calendar days) we will seek legal recourse to have the review removed, the anonymous poster (Justice & Fairness) identified and relief for professional, personal and mental health damages.

Sincerely,
Michael A. Fraga, Psy.D., MSCP
We do not see things as they are, we see things as we are…”

The Talmud
Michael A. Fraga, Psy.D., MSCP Certified Clinical Neuropsychologist Neuropsychological Associates Clinical Neuropsychology, Forensics & Psychopharmacology Director of Neuropsychology and Assessment Department of Medicine Division of Neurology Highland Hospital Campus Alameda County Medical Center PSY 17169 / NM 1041 National Register 51473 National Medical Reserve Corp http://www.NeuropsychologicalAssociates.org Facebook: http://on.fb.me/nDjuA2 LinkedIn: http://linkd.in/jyyF41 Ph: 707.526.5424 Fax: 707.526.5900 CONFIDENTIALITY NOTE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Protected Health Information (PHI) is personal and sensitive information related to a person’s health care. It is being emailed to you after the appropriate authorization from the patient or under circumstances that do not require authorization. You, the recipient, are obligated to maintain it in a safe, secure, confidential manner. Re-disclosure without additional patient consent or as permitted by law, is prohibited. Unauthorized re-disclosure or failure to maintain confidentiality could subject you to penalties described in federal and state law. Thank you for your cooperation.

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jill alexander May 29, 2013 at 9:11 am

Is the story about the amazon biosphere bubble true?

Thanks

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The College of Staten Island Association Inc. March 29, 2013 at 2:28 pm

Mr.Jeffrey, P. Bezos. CEO
I have been trying to open a corporate account since January 2102. The red tape that is involved is mind boggling. First you can not veryify the name of the account. Then you can not verify the telephone number of the account. Correspondance from your cooperation sends mixed messages. Nothing is in black or white. It is very confusing to contact Amazon to get this account opened. As the CEO, I thought you would be interested in knowing about kinks in your system. Not good for business. I am sure every account counts, and you have lost a lot of business since January because in the delays to open this account.

Reply

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