Amazon Corporate Office

Amazon Corporate Office Address Inc.
410 Terry Ave N
Seattle, WA 98109

Contact Amazon

Phone Number: (206) 266-1000
Fax Number: (302) 636-5454
Email: Email Amazon


CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

Amazon History was founded in 1994 by current CEO Jeff Bezos.  The company was run out of Bezos’ Bellevue, Washington garage and was an online bookstore.  Within two months, sale were over $20,000 per week.

In 1996, the company reincorporated in Delaware and in 1997 had its IPO.

The company completed many acquisitions in the late 90s including PlanetAll, IMDB, Alexa, CD Now and

In 1999, Bezos was named Time Magazine’s man of the year.

In 2001, the company turned a profit for the first time.

In recent years, the company has grown rapidly with the release of the Kindle, Kindle Fire and other tablet and e-reader devices.

Today, is the world’s largest online retailer.


{ 166 comments… read them below or add one }

Paula Minor January 28, 2015 at 8:44 pm

After a lot of thought I decided to try and reach out to Amazon regarding the word game, Every Word. I was really surprised by the word “NIGGAS” showing up on the word list. I have tried other words that are considered offensive and they were not listed so I never even thought of trying that word. When there was only one space left and I could not figure it out I hit the button to move on to the next level and there it was. I was shocked. I want Amazon to know about it and remove it from the word list. And yes, I took several pictures.


Nabby January 25, 2015 at 12:00 pm

If you have any problems with amazon, I suggest a complaint with the local Better Business Bureau, as well as the general USA one, and specifically state that if the matter is not resolved fairly to your satisfaction and promptly, that you will contact the Federal Trade Commission and file a complaint with them. At that point, if money or items that are worth money are involved, file another complaint with the Consumer Financial Protection Bureau. Make sure you are as thorough as you can be in the description of the incident, and make sure to include emails, phone transcripts, screenshots, etc…, as there is the option to upload files (most BBB’s allow uploads as well). Do not ommit any documents which may make you look bad or may not be in your best interest as the opposition will bring those up and dispute your character and intentions, stating that you can not be trusted to tell the truth and that your only motivator is money, and that you are ready and willing to cheat, lie, and backstab in order to try getting what you want, irregardless of whether you are in the right.

The Consumer Financial Protection Bureau (CFPB) will issue you an answer fairly fast, and should they believe that you are right and that you have been wronged by the commercial entity, they will most times issue you a suggestion, and when that is the case, 8-9 out of 10 times, they will straight our tell you that you may have the right to seek legal help and that you may take legal action against the company that has wronged, abused or defrauded you.

Usually when that happens, the company contacts you immediately, and most times before you even have a chance to take any action , and they will try to settle your differences the fastest way that is possible. If you find their offers unsatisfactory, keep on negotiating, however you should refrain from illogical and unfair demands since not only will the company stop any further negotiations, they will withdraw all their previous offers and most times, they will even stop responding to you.

If the matter ever goes to court, they will use your unfair demands to demonstrate to the arbitrator and/or judge that all you are really after is money. And of course, they may end up suing you in return for wasting their time, stating that extortion was your only intention all along. Plus, when confronted with a team of dozens of high paid corporate attorneys who are among the best in their respective fields, neither your attorney(s), nor you yourself, will stand much of a chance.

However complaints to federal entities seem to result in the most beneficial and fruitful outcomes for you.


Debbie morris January 21, 2015 at 12:02 pm

The reason I am writing is I have ordered books for my son who is in jail. They have no PO box number. Your company knows that only USPS is allow to deliver to institutions. You have a letter stating that. The jail has to receive it straight from the publisher. Why do you continue to send my last two orders UPS which were refused. That was 100.00 dollars you lost. The service was good but its officious that it was going to an jail for inmates. Hello booking number! Please correct the problem. Thank you! Deborah Morris.,


kim swiger January 13, 2015 at 2:38 pm

Woody Allen is a pedophile. Amazon has hired Woody Allen for a Tv series. Amazon condones pedophilia.
I consider pedopiles as evil people. I do my best to reject all evil. I am cancelling my amazon subscription.


Elizabeth Vought January 10, 2015 at 1:20 am

I have been using amazon to download music for many years now and I have never been treated so rudely as I was with my most recent purchase tonight with one song called Photograph by Def Leopard. I called in to the tech support to find out why I could not get this song downloaded properly, and the first representative I spoke with was so rude for absolutely no reason. Your representative was short and talked down to me as I carefully followed his instructions. In addition it seems that every couple of months when I decide to purchase a song I am finding that the downloads software does not work and it has to be updated again. It has now become such a problem that I will not be using amazon for music anymore. It’s one thing to download a new software again, but to be treated rudely is another. I thought I should let you know that you have lost a customer in this regards.

All the best!

Elizabeth Vought


Ellie January 1, 2015 at 2:01 pm

I am a seller at amazon and i am very upset with the terrible customer service (the reps are rude, unprofesstional and useless) as well as certain amazon seller policy. Specifically, Amazon requires individual sellers to provide their taxpayer info when they reach 50 transactions in a calendar year, while the IRS policy clearly states: “Due to Internal Revenue Service (IRS) regulations, U.S. third-party settlement organizations and payment processors, including Amazon, are required to file Form 1099-K for U.S. taxpayer sellers who meet the following thresholds in a calendar year: More than $20,000 in unadjusted gross sales, and More than 200 transactions.” I spoke to a supervisor named Anya and asked her what amazon will do with my information if my sales don’t reach 200 transactions, and she replied “Absolutely nothing”! And that’s my point exactly – amazon doesn’t need my info unless i reach 200 transactions and yet they ask for my Name, DOB, Address, Social Security number and other personal information that will be sitting in their database avail to any hacker or any employee who could potentially abuse it. I am not a professional seller, i sell stuff that i bought or got as gifts and no longer need, so i will never have to file or pay any taxes, and yet they want to know my Social Security number. I AM OUTRAGED. Another issue i have is i bought postage thru amazon for shipping of an item i sold and requested a refund on the same day after i decided to ship on my own via a different method, it’s been a month since then and i still haven’t seen those $20 back, so i basically paid twice for shipping. When i called i got a runaround – amazon reps tell me to contact usps, and usps says it has nothing to do with them i need to contact amazon, so no one wants to do their job. it’s 2015 now and my listings still have not been reactivated and i haven’t seen the shadow of the postage refund. WORST CUSTOMER SERVICE AND SELLER SUPPORT I’VE EVER HAD TO DEAL WITH. It’s a hassle for me transfer all my listings to a different site, but if i were new to selling i would not sell with amazon, i’d go with a different service. Selling on Amazon has been a very frustrating experience, not to mention the 15% commission they take from you as transaction fees. For the money they make on us the least they could do is make our experience easy and pleasant. Not the case!!!!!!!


X December 31, 2014 at 6:47 am

Amazon has become the worst third party retailer on this planet.
I have had nothing but issues and problems from these people since my Prime account expired which was right after Xmas. I placed several orders with in the past week which totaled over $200. some went through with no problem, then my Prime sub. went out and Amazon made sure I knew it. One order sat in pending mode for 5 days, and that was enough for me so I canceled the order which put my money back into my free account immediately which in turn tells me that shipment was going to continue to sit in pending mode. I had money on the free account so I figured I would need to spend it and not waste it or just give it to Amazon. I placed another order. And yet again an item was ready for shipping but the other item was still sitting in pending mode which has stopped the order once again from being shipped. Mind you the last 2 orders I placed were Amazon LLC items which according to amazon are at their own distribution centers and were in stock. So I placed another order and here we go again, one item in prepare ship mode and sure enough the other item in pending.
To my knowledge and experiences this is how this crappy company works.
One can obtain a free account with Amazon but they expect you to buy into their Prime services and if not your business with them will become a total headache.
If you place money/amazon gift card into your amazon free account you can only purchase amazon backed or amazon sold items; third party venders will not accept money from your free account but from a different payment method. Why can’t amazon use the money you placed into amazon free account? Because their greedy and want the money for themselves and refuse to pay anyone else coming from that free account in which you put real money into. So by buying an item from a third party vender requires some type of other payment and it slows down process of you receiving your item, they then set the bar of when they choose to send your item. I had one delivery expect time frame of 40 days. It only takes 3 days to ship across the US. So now involved with a third party vender any real issues you have to deal with them because amazon has no real relations with external business procedures, actions, or methods. All they can do is send them an email asking about the issue.
Amazon is not as big as they portrait themselves to be nor is their warehouses they supposedly carry product. If one was to cut out all the third party venders from the website it would cut product availability by 75-80% of product choice availability leaving amazon looking like some little gift shop business. With out the third party venders Amazon would not exist. That is why their there. That is why any money in a amazon free or prime account can only be spent using amazon LLC items.
And when one calls about an issue it is always out of country. Speaking with them is irritating enough. They are paid to lie and say what ever to calm down a customer. They do not care if an issue is being fixed or not; they are paid either way and they are basically paid for hearing pissed off customers complaints. Granted their families have to eat too so amazon uses them to lie at what ever means to defuse an irate customer.
I called about my first issue items sitting in pending for 5 days and the foreigner told me she solved the issue and would all items would be sent out by end of day. Next morning they were still sitting in pending. When and if I ever receive my last four items I am done with Amazon, they are just some gift shop with extended external third party venders.
If I do not receive my items that means they screwed me out of money, once was fooled, twice would make me a sucker.
I have been gathering information needed to expose them. I have taken screen shots daily of product sitting in pending for a week at a time, how long they sit in prepare to ship mode, and how long it takes to ship and receive. My cell phone automatically records phone calls (love android based phones) so I have some lovely recordings of these foreigners bluntly bold face lying for amazon. I have notice good hype towards amazon with media stories and commercials which is portraying them to be some great business; I have all the proof otherwise which proves they lie, steal your money and time, and don’t really care.
I don’t know how they have made it this far. But I am sure Karma will catch up!
As far as deals or saving money; I have found cheaper prices in town from many companies such as Walmart, Best Buy, Fry’s, etc…
If they continue to screw with my orders I will just not bother with the money in my account and call it a loss. Quit wasting my precious time, money, and effort and just shop in town. When enough people finally accept the fact that amazon is just some pathetic online gift shop and quit bothering with them then Amazon will feel the punch of the public.
3 beautiful words; Good By Amazon!!!!! Not going to be another sucker and support your business.


ila rabinowitz December 26, 2014 at 9:35 am

COMPLAINT!! FRAUD!!!!!!!!!! After 15 e mails, 23 calls & 4 recorded calls, (that I am aware of) I am reaching out to amazon corporate as I am getting no where with your staff on the phone. This has now escalated to a rather serious LEGAL issue & I am going to file charges with the Better business bureau, consumer affairs & whoever else I need to get YOUR ATTENTION!!! I need someone to reach out as I refuse to write anymore letters or call & speak to “so called supervisrs” at amazon regarding this disgraceful breach of ethics There is a three way recorded call with MYself, & chase bank regarding this matter. THIS REQUIRES IMMeDIATE ATTENTION from someone of authority!!! Thank you Ila rabinowitz (amazon long time GOOD cusotmer for years & prime) & now cancelled as of today) 516 705 ****


Tina Lauer December 23, 2014 at 1:44 am

TO CEO and Management of Amazon
I am very upset with how Amazon handles there business. I had placed an order on Dec12,2014 for 2 tablets for my kids for christmas. On dec 18th my credit card had an auth hold put on my acct for the total amount of the purchase. in the mean time I placed another order with amazon for a topside creeper which again an auth hold was placed on my card for the total amount of that order. I updated my shipping address and then amazon tried repeatedly for another auth code for the full price which was denied. I called customer service to get this settled even did a conference call with my bank to let the rep know it was approved to have your rep disrespect me and hang up. then I called back and of course a new person and had to go thru everything again to be told its my bank and heres a code to call them to have released. My bank said no amazon needs to have it released. I fought back and forth since dec18. I had reps from amazon lie to me and tell me all was good and I will receive my items by dec 21. I had reps tell me that they would send me to the billing dept and get back to me and didn’t. I have spoken to at least 15 amazon reps trying to get this resolved to no avail. I have asked for supervisors,managers, corporate to get a mailing address. It took me looking it up on the internet to finally find this. Do to your mistake I will not have Christmas gifts for my children you have holds on my acct so I have no funds. Even if the funds were released today I would have to pay more than I was with amazon to get these items. That is not fair to me or my children. I expect to get something other than a $10 credit for all the trouble you as in amazon has caused me. I know how credit cards and auths work so this bs about its my bank holding the funds is not correct. Thanks to amazon my kids will wake up Christmas morning to nothing. You can look up my acct and see how many times I have called and how many lies have been told to me and how many policies your employees have broken. Your system is messed up and I as the consumer has to pay the price. I will be contacting the news channels and BBB. anyone who will listen to my story to get the word out that amazon does not honor their customers. I had told them to send me my items then I would pay because that it exactly what you are doing. holding my funds and not sending me my items. Then to top it off refuse to call my bank to get it taken care of. As a merchant thats what you do. I am not rich or have tons of credit cards to just be able to switch to another payment method. That all I kept hearing from you until my funds are released from Amazon I have no funds. Take responsibility for your mess up and fix it.


Sandra A. Snow December 19, 2014 at 12:07 am

Sellers are penalized for lack of customer feedback? Are you kidding me?

I’ve often been a happy purchaser, but never leave customer feedback because I don’t have time for that!!!

I find myself this website because I can’t get a hold of a real person that understands the English language. Don’t get me wrong, they can speak good English they just can’t seem to understand it well enough to complete simple tasks that have left me frustrated and angry during the holiday season.


Nick December 16, 2014 at 3:46 pm

Hello there. I know a lot of sellers on Amazon has had bad experiences with the company. I am just going to get straight to the point. I like Amazon. Cheap prices, a lot of traffic, a lot of sales, etc. Great selling platform. However, your policies are not so great. I have to say I left Ebay because of minor issues with selling but Amazon, you guys, are much much….much worse. When I first started selling on Amazon, I made my first sale of $200 on a desk chair. Exciting! My payday was 4 days later. Everything went smoothly. I then started selling big ticket products in a single day of $400, $600, and $800. Amazon then put my account under review and my funds on rolling reserve. However, I found through search that this was regular for new sellers. No issue. When my account was completed from review, I had 14 sales in throughout the month of November. I was supplying tracking numbers for the customers and responding to all inquiries. Fast forward to the 25th of Nov. A day before my payday. I had 3 sales that day. Each for $700. Three hours before midnight/Payday Amazon removed my selling privileges, suspended my account, and put a hold on the funds that I spent money to make! Amazon notified me of the same email I got when my account first went under review. I emailed the review team multiple of times to find out why this happen and 5 days later, they told me via email that I needed feedback from customers. Now, I understand that having customer reviews is a good thing for business. However, that does not justify you to suspend my account and hold my funds! So far, I received only two reviews from 25 fulfilled orders/customers. If a customer is satisfied with their item, he may not take the time to fill out a review that has too many actions. If a customer is not satisfied, he/she will write a review to get what they want. I supply tracking for the customer and so Amazon can see that the orders/items are shipped to the customers to avoid any issues but to no avail. So, because I have a lack of feedback from satisfied customers that I even requested feedback from, my account is suspended and funds are on hold. I reported this to the BBB because Amazon was not responding to my emails and it is just not fair to me as the seller, bringing Amazon traffic and sales to their platform. It seems Amazon only responds when I add information to my case on BBB. That’s not good. I don’t dislike Amazon, I just feel like I have been ripped off and thrown under the bus. Amazon responded with little to no information about what I requested. Now, I am heavily considering taking this case to court. I had over $5,000 due to me on Nov.26th and still have not been paid. This financial chaos has caused emotional distress to my family as well as financial distress. Because of this issue, my car was repossessed, lights turned off, lost of trust from family members who invested into me, and not being able to give my children the Christmas gifts I promised them. Amazon does not care about their sellers. It is not my fault that customers don’t take the time to leave reviews. I request from corporate or whoever is in charge of seller accounts to immediately reinstate my account, transfer my funds immediately and not on the next pay date to my card, and $4,000 for the financial chaos that Amazon has caused on my family and I.


former employee December 11, 2014 at 12:54 pm

I worked for one of the amazon fulfillment centers in phoenix arizona for two years. I personally witnessed associates spit in packages and send out orders they knew were broken. I saw one amazon associate hit a temp. with a electric pallet jack because he was high on marijuana. The temp. Was let go because he was limping around and he didnt want the other younger amazon employee to get in trouble. I reported it to a third party company to remain confidential but its been 8 months and the kid just received a minor promotion. Ive seen packers slam kindles on there work stations and thrown them into the boxes they’re to be shipped in because they were tired of packing so many kindles. Ive seen people who load the trucks puke in trailers with coustomer orders in them because they were hung over. One amazon assosiate took a piss in a trailer. I saw a assoicate who was Sikh tormented in his department to the point he broke down in the restroom and believe it or not he was called into hr and walked out for unstable or violent behaviour. One of the cleaning personnel made a personal choice to stop praying (she was Muslim) and I know it was because people actually made comments and mock impression of muslim people as she did it. We make fun of your names and orders and sometimes delay your shipment because the order is funny and t has to make its rounds to someones friends at work. Your information is not confidential. I know it sounds bad but if you order lube and a dildo we know your name address and its always a laughing matter. I was approached by a new area manager and asked questions about the holocaust because as he approached my station i was packing a copy of The Pianist. Im of Syrian decent and have a full beard because hey i love this religious guy named Jesus and like the look. I told him when he asked about what i thought about the holocaust (he didnt know im Christian) that “its very upseting what happened back then and it sucks that there is still a lot of hate that seems misguided towards muslims for what the nazis did to the jews”. I was callex into hr the next day and question about supposed ant-semitisim. I denied anti-semetic comments and told them that “arabic people like me are Semites and i dont care if your a jew”. I was fired three weeks later for missing two days of work back to back even though i called in to report my absence. The final reason i got was we just want to seperate you from the company. Arizona is a right to work state and my lawyer said they can do that it it will cost me everything i have and some to battle in court with them. So Christmas is a few weeks away. I hope people hear this story and stop buying from this giant company. All the work practises i shared are true. Ask any former associate and i guarantee they have witnessed something unbelievable they never seen with any other company. Ok everyone marry Christmas happy Hanukkah and allah akbar.


Ernie Kelley December 3, 2014 at 11:05 pm

You closed my selling account because I could not satisfy my customers to the standards you would of liked me to. Ok! I get it. Amazo closed because of missing shipping by a few days or not contacting the customer the next day. I will not argue that I made some small errors but everyone got their money back in thirty days. You closed my account and have held my money for 90 days. I do not like it but I know that is on the contract so I did not say a word and waited my 90 days. That means you have had my money and I am sure allot of other peoples money earning you interest for 90 days. Now you have my Checking account number to transfer my over $4000 into and you tell me today that you need a credit card from me to transfer my money into my checking account. I was selling with you for 6 months and you had no problems taking money out but you seem to have problems putting money in. So I have to say your customer service sucks and I would like to have CEO: Jeffrey P. Bezos fired for poor customer service. I was a seller, apparently not a good one in your eyes and you fired me for doing allot less. Now you are stealing from me and I bet allot more people.and the amount you are stealing from me makes this a felony so I would also like to have CFO: Thomas J. Szkutak arrested and put in jail for Grand Theft. Then you tell me that I have to wait another two weeks for my money because the payment process is automated. Alright I would give a rough guess that you have $162 million in money being held hostage of mine and other who fell for your scam. So that means I will not only be expecting my $4100 dollars but also a check for interest from COO: Jeffrey A. Wilke.


Guillermo Sarmiento December 1, 2014 at 12:18 pm

Dear sirs:
I am glad to take advantage of this mean that I have fortunately found by searching the web to express my disappointment about Amazon and the way you treat your customers as well as the poor attention provided by your Customer Attention Service. I do regularly purchase in Spain, where I reside, a variety of goods on-line using many available websites and I have, few days ago, tried by the first time. The nightmare did commence when, after processing my order I did receive an e-mail message indicating that Amazon was unable to process my order since the payment by VISA credit card was rejected. I was advised to check the relevant card data (number, expiry date,..etc) in order to assure everything was OK. First problem is that the poorly designed Amazon site does not allow you to check the card no. you have entered there -it only shows last 4 digits-so you are prompted to “create” a new credit card, thus repeating all card data and, unfortunately, starting the process againg from zero, with the subsequent delay in the processing of your order. Then, I checked with my bank to ensure there are no problems with the credit card. The bank confirms that everything is OK and then I contacted Amazaon again through the phone: An employee says he is unable to help and I should “create” again a new (basically the same) credit card record. I did so, but the system responds an hour later that Amazon is unable to process the payment. I did receive a call from the Customer Attention Center and they offer me to re-enter the card data through the telephone system and this time it appears that the telephone process works better than the website; the employee confirms that now everything is OK and the payment has been correctly processed. I did receive few minutes later an e-mail confirming that, which after so many troubles, makes me feel a little bit better about Amazon. The only problem is that my order would arrive some 3 or 4 days later due to all these inefficiencies in the process. But this temporary satisfaction ends abruptly when I check through the website “my order” and see that it is still pending due to a payment problem. I write to Customer Attention and they simply answer that I should check again the credit card details and if necessary create a “new card” onve more! It looks like I am trapped into some diabolic circle of confusion…I am not sure if this could be resolved, but I am quite sure I will never use Amazon again.

Guillermo Sarmiento
Zaragoza (Spain)


Leila November 28, 2014 at 5:14 pm

CEO and claims dept refuses to acknowledge the common scam of third party sellers using a different edition of the book as the product image and the reviews of that edition and putting the item description of another edition. I tried purchasing a book from a listing that used the 3rd edition as the product image and reviews because any reasonable person would assume a listing that pops up when searching for the book title + 3rd edition and uses the 3rd edition image/reviews would be selling the 3rd edition. But no. Not Amazon.

When I received the 2nd edition, the seller tried to charge me to refund it. They denied my claim twice and kept insisting that I ordered the 2nd edition. It took me talking to 7 different customer service reps to get help. The one at corporate then told me to email the address that the CEO monitors so I did so with my concerns that this is a scam not being recognized by the Amazon claims department. They then emailed me back the listing to tell me I was mistaken and purchased the 2nd edition when I wanted the 3rd. The link they sent me clearly showed the 3rd edition being used as the product image/reviews and the 2nd edition being used in the product description so this tells me that they aren’t even looking at the listings that are being disputed!

This is a scam designed to mislead customers and they refuse to recognize it. I will take my business elsewhere where I will be protected as a consumer.


Chris McHale November 26, 2014 at 12:24 pm

I ordered “George Marshall: A Biography” which was released on Oct 27 to the Canadian market. I ordered this the 15th of November. This is a new book which should have been stocked at your warehouse because it was a new release. I am told they can’t get it and don’t when, but yet when I go onto, the book is available. Why have you not procured significant quantities of this book to allow for order for your Canadian subsidiary. This is bad order fulfillment execution. Nobody can give me an answer. Who is the person at your headquarters who oversees your supply chain, because it ain’t working very well. Remember, this was a newly released book. I’d like an answer. CM


LAWRENCE SCOTT November 24, 2014 at 3:24 pm

My name is Lawrence Scott, owner of Scotts Gum Removal and Power Washing Service, LLC.
We specialized in Pressure Washing, Building Cleaning (Interior and Exterior), Vehicle Cleaning, Carpet, Tile and Grout Cleaning Etc…

Who can I contact to become a vendor to perform these services to your companies located anywhere in Virginia, Maryland, DC, North Carolina and South Carolina? Thank you.


ALICIA YOUNG November 21, 2014 at 12:28 pm



Paul Hoffman November 16, 2014 at 9:33 am

I think Prime should be free for customers who spend over a certain threshold. They could pay the $99, then have it credited back when the threshold is reached.


Andrew bush November 14, 2014 at 3:08 pm

Amazons web service is allowing people to post m personal information name, address and cell number and a full police complaint form online and it has been there for years. after 18 EIGHTEEN calls to amazon they still wont help me or allow me to talk to either their legal department or AWS to find out who is violating my privacy. This is against the law and I have received numerous calls calling me cop hater and hang ups for filing a complaint with the Bellevue police department. Amazon REFUSES to help me even though this information is posted through the Amazon web services web site.


Jan Jonaitis November 8, 2014 at 11:49 pm

The Amazon Unbox! Not!!??

Old Dell Laptop…this is what I use to watch my movies on. Well, now I cannot as Amazon has decided to not utilize the Unbox program anymore. I have spent several hundred dollars over the past few years to have the ability to purchase and download movies to watch at home. Now I have movies available on my Amazon account that I can only watch streaming to my Kindle. This is not acceptable as I do not utilize the Kindle for movies. I may watch a movie every few months on it as the screen is small and the sound is terrible.

So I used to lug my old Dell to my local Library (6 miles aways) to log on and access my Amazon Instant Video to download movies to my Unbox. Now I cannot do that. You at Amazon need to understand that I do not have Internet access where I live. I live in a remote (very rural) area of Kansas. I have to drive 6 miles to the “local” Library for an Internet access and that is when the Library is open from 3 p.m. to 6 p.m. 3 days a week. I read more than I watch thus the Kindle for reading!

So, I suggest that you speak to the upper echelon at Amazon who make these decisions (had to be a marketing decision)…please refund the remainder 20+ movies I have on Amazon Instant Video. Just refund them and give me an Amazon credit on my account or in a Gift Card. I will use the funds again, just not for Amazon Instant Video.

Sending me directions to download the Unbox from a different source is not going to work for me. It will not download, I have tried a few times. I am at a friend’s house putting this little gem together for you. Then I go back home to my abode with no Internet service to read a book on my Kindle.

Please have someone okay the refund on Gift Card…it will probably be used up before the end of the week for Christmas! Please have someone get back to me as soon as you can.


david woody November 7, 2014 at 11:13 pm

I am having a problem getting my product back from amazon i sent it to amazon and they got it on the 17th of Oct 2014 at 11:00 pm UPStracking #1z0y5r529020572926 it was sent to amazon by mistake it was to go to the seller i called amazon as soon as it was ship that it had there label for return on the bos and i was told by amazon thet as soon as it got to the center it would be sent back to me right away they told me not call ups because they would handle it . now they cant find my shipment then they told me they have it and are sending back to me then it dose not come then i call them they say they have not found it yet i have been given the runaround for a month on this my return item is 106-6764266-7733002 please help me i use this item for my job and it cost $1,300


Frank LaFlamme November 6, 2014 at 8:43 pm

Can someone help me? I have talked to several people at Amazon regarding the nonpayment of royalties of my ebook EMP Los Angeles without success. I am extremely frustrated because it appears no one is addressing my problem. It is now over a week past when they were supposed to pay me including the extra 5 days to process deposit. Please contact me to resolve this problem.

Frank LaFlamme


Stephen Millsap November 5, 2014 at 7:52 pm

Hi. My name is Stephen Millsap. I am a pretty good customer at Amazon. I would like to bring to your attention a terrible discrepancy found on your own website. Yesterday, November 4, 2014, I purchased the Samsung UN46H7150. I also purchased an adapter plate for a TV mount I purchased just a few days ago for this TV. I found out about this required adapter plate after purchasing the actual TV mount. So I paid for a mount plus an adapter to make it suitable for this TV’s 400X400 mounting pattern. You sold me the TV for $1,097.99. I paid $106.10 for the mounting plate on October 30, 2014. Yesterday, I found out I had to purchase an adapter (MOR/Ryde TV1008H Adapter Plate) for this mount. The cost was $36.02. On your own website here: you will see by clicking on this link for the section you call “Customers viewing this page may be interested in these sponsored links”
an advertiser offering this same TV for $909.00 with a free wall mount and a with a full USA warranty. So, based on your own website, I paid a total of $1,240.11 to get this TV and mounting assembly. Again I feel as if Amazon owes me credit in some manner of $331.11. I would hope you act on this quickly. I find highly irresponsible, embarrassing and demeaning to me and other customers. Please credit my account with a gift certificate or whatever in the amount I should have saved…i.e. $331.11. I plan on copying this message and send it to Amazon corporate offices. Thank you and I ask that the decision for this be given the upmost attention by someone in customer service at the supervisory level. Simply put, this is wrong!


Kristen October 29, 2014 at 7:47 am

Hey, just wanted to say that I love you guys! You make my life easier, less expensive and more joyous. Thank you for allowing those of us who live far afield to enjoy all the perks of big city shopping from the comfort of our own homes. You are fabulous. (hugs)


Baz November 3, 2014 at 5:16 pm

If only u knew the cost of the convenience so many enjoy, the revitalization of slavery and feeding on desperation is the real reason Amazon has grown.


ANJU October 26, 2014 at 2:15 pm

>Dear sir
I ordered Micromax canvas-2 colors on 14th of October and that time you offered me COMBO
of screen guard + flip cover + canvas 2 Color mobile and now u cancelled my order without
my permission, now will you explain me without mobile phone what is the use of accessories
which you shipped me. Your order confirmation mail as you described has the approx
delivery date is 29 Oct 2014, and before 29 Oct how you cancel my order. Now you raised
the price of your item after dumping my money for lot of days in your account…….

I request you kindly to re-place my order with old price with 10% cash back which you
offered that time. Please take this mail on priority basis otherwise i will be bound to
take the LEGAL ACTION against you in the CONSUMER COURT.

Its my humble request to re-place my order with the same price what i was getting at the
time of booking earlier.

complaint forwarded to-
1). National Consumer Disputes Redressal Commission.
2). Indian Consumer Complaints Forum.
3). Jago grahak jago | Department of Consumer Affairs.
4). Consumer co-ordination council.
5). Online Indian consumer forum and complaint registration.
6). India Consumer Forum, submit consumer complaints.
7). Legal – National Consumer Helpline.
8). Nationalconsumerhelpline.
9). India Consumer Complaints Forum


riccy October 16, 2014 at 5:03 am

In Sep 11th, My associate account was closed. I received e-mail that

You are not in compliance with Participation Requirement Number 29

(https://affiliate- because

purchases resulting from Special Links on your site have been for

personal use, resale, or commercial use. After a lot of e-mails

exchanging and many times of argument via telephone call , I received

response from Associates Enforcement team manage.


My name is Cxxx and I manage the Associates Enforcement team. Your

recent e-mails and experience were brought to my attention. I’ve

reviewed your account and the details around why your account was

closed. Your account was closed for violating the terms of the

Associates Operating Agreement. In May (also in January) we withheld a

portion of your advertising earnings due to violations of our terms.

You contacted us at that time and we explained that you violated our

terms and we were not paying advertising fees on orders that were

referred through your links as they were not eligible. Even after that

warning and deduction of partial fees the activity and violations of

our Operating Agreement continued. Due to the continued violations of

the Associates Operating Agreement we were left with no choice but to

terminate your account.

Due to account confidentiality I can’t discuss specifics of other

accounts but I can provide example order 002-2687739-1480252 as it was

placed by an account of yours which is different from your Associates

account but under the same e-mail address. Our terms clearly state that

this violates our terms and we’ve previously explained our policy to

you regarding this matter. The orders you’re referring to us aren’t

aren’t originating from the blog you have listed on your account or the

links you have posted on other websites. As our Operating Agreement

also states the information and websites listed on your account must be

accurate at all times.

I hope this explanation provides clear information on why we took the

action we did.
Best regards,

My response was:

Hello Mr/Ms,

Thank you very much for your review of my account.

Only one time ( In Feb, 2014 ) a portion of advertising fee was

withheld. I contacted Amazon CSC at that time and the reply is as the

following:I can understand your concern in ensuring you are being paid

for eligible sales referred to the website. In order to

assist you with your inquiry, I reviewed your Associates Account ID:

shoatusa-20′s Reports for the dates of: February 1, 2014 – February 28,

2014. I found many of the items listed in your account’s Orders Report

were marked by our system as ineligible for Associates advertising

I have not yet understood why the items were marked by your system as

ineligible.But Since then, I am more careful and following strictly the

terms of the Associates Operating Agreement.I am sure that I am

misjudged by your Team. The reasons are the following:
First, as I have explained to you is that Chinese customers had a habit

to buy many products of the same type. The Chinese customer who lived

nearby introduce good products each other through internet or mobile

phones and purchase as a group or alignment. It’s normally that one

person order several products instead of others and deliver to him/her

then distribute to others to save the transport fees. But it is not for

resale or commercial use. The products only used by their own.
Second, somebody forwarded the special link not only via blog or some

certain websit. Sometimes, they post the special link via chating or

message of mobile phone. It’s difficult to track where it coming from.

These situations are out of my control.
Third, I searched my orders history, the order 002-2687739-1480252 you

provided does not exist in my account. I’m wondering where did you get

this order number.

Best regards,
Thank you.

Amazon didn’t provide the specific reason for my account closed by

force. I requried several times for the truth from Amazon, sometimes

they repled me said I’m not in compliance with Participation

Requirement Number 29;sometimes they said I purchased by the link of my

own;sometimes they said I violated terms twice but they were not

correct at all.

In Feb 2014, I was deducted some amount indeed. I wrote an email to

them for inquiry, they replied me that some of my relatives purchased

by my promotion link. But the shipping address was a forwarder address,

it’s public and very easy for sharing. It can’t be the evidence which

indicated my link used by my friends and relatives.

And the order No.order 002-2687739-1480252 which mentioned in the email

is not belongs to me, it is not listed in my account. After these

emails from amazon, they never replied and explained any more and told

me they won’t pay the adversting fee from July to Aug 2014. I have the

reason to believe that amazon forced to close my account deliberately

without any reason becase they considered I’ve earn the very high

amount of my advertising fee in July and Aug. Amazon realised I broke

the rules which they thought by themselves in September why they can’t

pay my advertising fee of July and Aug? It’s the robbery actually!!

I worked very hard for Amazon Associates program during the past, now

my account was forced to close deliberately and I had a big lost. It’s

unfair for me!


Peter Null October 9, 2014 at 6:23 pm

Attention: Jason Coren / Director, Loss Prevention and Security @ Amazon

Hi Jason,

The Secure Stores Forum, taking place February 17-10 in Miami. I’d like to invite you to be my guest, at no cost to your company.

The Secure Stores Forum is uniquely intimate; it’s limited to just 50 LP executives from national retailers. The small format lets us really roll up our sleeves and talk directly with each other. We’ll have roundtables, peer-to-peer conversations and technology presentations from solutions providers.

Everyone will be my guest at the Biltmore Resort; we’re covering airfare, hotel and meals. No cost to you.

I hope you might join us, as we build a great group of retail LP professionals in specialty, apparel, shoes, sports, home and other stores.

If the dates work, and you want me to hold your spot, you can register at or just give me a call.

Thanks Jason.

(brochure attached)

PS: Just some of the national retail chains sending their top LP executives are: Louis Vuitton, Michael Kors, Sports Authority, Lane Bryant, Dunham’s Sports, Kay Jewelers, True Religion, the Children’s Place, and a lot more.

Peter Null / Delegate Relations
February 17-19, 2014 – The Biltmore Resort – Miami, Florida

Eaton Hall Exhibitions
Columbia Turnpike
Florham Park, NJ 07932

(973) 514-****
(800) 746-****
Cell (973) 255-****


Ari Herson October 5, 2014 at 6:56 pm

I have contacted customer support a number of times to resolve an issue with an order. The level of support for the customer ( myself ) has been atrocious. The third party seller has engaged in false and misleading advertising which Amazon seems to condone by not forcing the seller to supply what they’ve advertised. I keep getting the same response. They need to either supply what they advertise or remove the seller from their site. If I can’t get a satisfactory result concerning this purchase I will be ceasing to use Amazon for future orders.


Francy Pacheco October 3, 2014 at 9:38 pm

Jeffrey Bezos,
I was really happy to used Amazon and being able to order the products that I need without leaving the country where I live…. however I was disappointed when I saw a charge in my account that I was not expecting….causing me to worry thinking that somebody had access to my finances and forcing me closed my card and spend time where I was not planning to … after speaking with the representative of my bank he suggested to call the costumers service line where he guarantee that I wouldn’t be any issues with Amazon, after getting in contact with Amazon costumer service line the representative did not even care about it ???? He just said a refund is want you want it will be in your account after 3 business days. I asked him that I didn’t appreciated me been trick and get a $99 charge for a membership that I wasn’t even aware I suggested to bring that information to the attention of his leaders and come to a different approach about a membership where your costumer don’t have to go through this just because the system automatically checks mark an option where accepts a memberships and your client don’t even noticed …. if your clientele are looking for a membership they will ask for it you don’t have to forced it. Amazon is a great company where anyhow you will always have client because of the type of service that you offer… I will worry more about coaching and developing employees for a positive reaction instead of refunding money left and right.

Thank you very much for your attention and I hope you continue with a great and positive service and approach to your clients

Francy Pacheco.


William Faulkner October 2, 2014 at 10:14 pm

Dear Folks at Amazon,

If you take the time to review my orders, I’m sure you will find that I’m one of your most frequent and fateful customers and buy just about everything I can from you. During a recent News Report, I was surprised to find that you have applied Politics in your Advertising! If I could be so bold, let me suggest that you let your Customers determine what they feel is Racist! I have read and watched Tom and Jerry as a child and Never felt or even believed it to be Racist. I’m sure if I took the time to inventory all your products and services I could find something that I would not agree with and possibly offend me. That being said, I do not frequent Amazon to have someone on your staff force their beliefs on me, a valued customer. So, let’s stick to what Amazon does best, providing the most diverse, high quality products and World Class Service in the industry. A Response Appreciated.

William Faulkner
A Valued and Fateful Amazon Customer


Gary w.Hodge September 24, 2014 at 11:16 pm

to Executives
Dear Sir,
I have some positive coments on one of your customer service agents.I was so discussded because I recieved a wrong order that i needed tomorrow.I was ready to quit ordering from Amazon period.Then I contacted the chat service,and much to my supprise a lady by the name of Twinkle turned every thing around for me,solved my problem,and was so very nice about dong it.She has some impressive people handleing skills.You should check this lady out,and have her training agents.Along with a nice raise for a job well done.Who reallyknows how many customers she has saved for you.Please look into this.I have been a long time customer.
Gary W. Hodge


Ron Kamerlink September 22, 2014 at 1:16 pm

To the corporate staff;
You allowed my personal information to be allowed out of your ” secure boundaries “. A charge of over $400 was made on my credit card by a site that is hosted by and payment made thru Amazon. This was reported to Amazon. In response, you closed my account. It appears you have done nothing about the website you host. You are making me feel like the criminal. I have been told that I have to establish a new account. What about the website ( Andrea nared store ) that processed the transactions? I have emails from account specialists that contradict each other. I have gotten commitments from supervisors that the matter would be resolved. It has all been lip service. At this time I will not use Amazon again. Your system is not secure or you have somebody internal that is stealing info. Those of you that sit in your little white tower rely on us customers for your paycheck but yet barricade yourself from the real world. Why won’t you talk to me?


Me Too November 12, 2014 at 1:41 pm

Ron and/or Amazon staff,

I also had an unauthorized charge of $403.49 hit my credit card, courtesy of the Andrea Nared store. I’m working through the issue with my credit card company, but it required cancelling my card and some other unpleasantness.

If you check out the Andrea Nared store it’s pretty sparse, they only sell one item. These folks look like scammers, and I’m disturbed that this firm would be able to bill my account at all, let alone a full month after Ron complained about them. You may want to look into this “store” a little further, as these types of issues tarnish your reputation as a seller.



Glen September 20, 2014 at 6:33 pm

To executives,

I know that no one really cares about these complaints at Amazon, but I want to vent anyway. Your customer service is terrible, and you make no effort to resolve anything, and your customer representatives are taught to pass the buck. You make known you are only a distributor. However my account and transaction were done through Amazon, and not someone else. So I guess as you state I should do my purchases through the company and not through Amazon. I am still waiting on a call from a 3rd tier supervisor who has missed the time frame of the call. WHAT A JOKE


John Newbold September 10, 2014 at 2:17 pm

This is for CEO Jeffery P Bozos . I January I purchased a program from The PDM Group out of Arizona that was a program from Amazon. I was listed as vertualmall4444 ad the people that visited this website I was to receive a commission from AMAZON. I had the program for 6 months and there was 15,000 visitors and I never received one penny from Amazon. The pdm group said they would set it up and the payment would come from Amazon. I spent over $4,000.00 on this and never heard from Amazon. I filed a complaint with Amazon at a cost of $25.00 and got no satisfaction. I feel that Amazon owes me more that $20,000.00 in commissions. My next course of action is to file a legal action Amazon. I filed a complaint againist PDM with VISA and they said that there was nothing they could do for me that my problem was with AMAZON. That’s where I should look for and get help…I hope that some one from Amazon will contact me before I proceed any further…


John September 7, 2014 at 4:38 pm

Amazon sells books by Holocaust deniers such as David Irving. The CEO obviously has no reason to do so other than to instigate hatred. The CEO should be removed from that position immediately


heath September 5, 2014 at 6:50 pm

Very disappointed in, I messed up my checking account number and was told I needed to fix a problem with payment. Went to my account and could not open. Called customer service and was told account on hold, I said fine, how can i fix my mistake if I can’t access my payment method, they said call TRS recovery service, I have tried, either auto attendant hangs up on me after 5 minutes waiting because of high call volume or no one answers and I sit on hold. I want to fix but no one wants to help me fix.


Cindy Scalora September 4, 2014 at 9:02 pm

I am not only a seller on Amazon, but a buyer on Amazon. I have purchased many of my textbooks and holiday gifts from your site without issue. I have also sold my old textbooks without issue, until now. On 8/19/14 I took 7 books to my local Staples to be shipped via UPS. Staples made a mistake and shipped one of the students two books instead of just the one she purchased. Instead of contacting me. I find out 2 weeks later from the student that did not receive the book, that was sent to the other student, that she never received her book. I politely contacted the other student asking her to ship me the book, and I received no response. I called Amazon seller support, only to be told it was my problem to deal with. How is it as a seller that I am not protected!!! I have contacted my local news station about this and I hope to get a reporter to hear my story in order to expose Amazon for the lack of support they give their sellers!!!! Your Company needs to be ashamed of themselves!


ash September 10, 2014 at 2:54 pm

i think Staples is liable since they shipped it on your behalf.


Duarte September 17, 2014 at 12:12 pm

Amazon has nothing to do with this mess. Staples has to be accountable for the mistake, Staples is a huge company as well, and the local news reporter if clever, will not agree to expose the wrong company. Also, you should threat to charge the student again if she/he wants to keep the extra book, if the student refuses to return it to Staples. Believe me, you will hear from the student after you threat to charge for both books if you don’t hear from her/him by certain date. Good Luck


Etienne September 4, 2014 at 12:56 pm

to Executives
I am declared to be a winner of the second price of AMAZON FIRE PHONE LOTTERYHUB (usd 1,750,000,00) throughf the electronic balldraw organized by your estimate company.
Thanks for That if true


Elena Oumano September 3, 2014 at 1:35 pm

Eleven days ago I spoke with a Kindle rep re Kindle not allowing me to type in book titles to purchase. Went thru all the usual fixes, didn’t work. He said he’d refer to engineers & they’d get back to me. Nothing. Called supervisor who said same thing & would get back to me. Nothing. Posted complaint on FB & amazon person whose job it is to protect amazons rep said he’d look into it. Nothing & did not respond to my emails on link he’d provided. Called amazon HQ to speak w office of VP of customer relations. Apparently customers aren’t allowed to communicate with that exalted personage. What’s clear is that amazon does not care about customer service. They have blocked all attempts to fix the problem, just try to wear me down by pretending to look into it repeatedly & hope I give up. This is actually the worst treatment I’ve ever received from a company, and I didn’t expect that from Amazon.


Joe August 27, 2014 at 5:30 pm

I purchssed a gift card for $57 to make a purchase on when I scratched the back to reveal the code and it came off with the bar that covers it there was only a partial #. I have contacted the service department 6 times they had me scan both sides of the card & and scan receipt. I complied with what they requested and have had no satisfaction. I have sent emails, called and wrote a letter. They keep telling me we will get back to you in 24 hrs. We will get back to you in 1 to 2 buisness days. It has been two weeks with no solution. I planned to go on social media, consumer affairs, the better buisness bureau and contact the network new consumer reporter. This is no way to treat a customer for $57.


salena tedder August 27, 2014 at 2:12 pm

Hopefully this will reach and executive of amazon. I am beyond upset with
amazon right now, and quite frankly sick to death of explaining myself to
the point where im ready to take amazon to court!! I will briefly explain
whats going on.
About a month ago I ordered a car part from one of your sellers on your
site. It said that it ships next day. After four days it still had not
shipped so I cancelled the order saying it wouldn’t arrive ontime due to we
needed the part now. so amazon contacted the seller, he emailed me saying
to refuse the delivery and would refund me. To this day Ive got nothing but
the run around. I purchase from amazon ALL the time so I trusted the
company to take care of this for me, to no avail they have not. After weeks
and many emails and calls to both seller and amazon, still no refund. I
ordered something else, and while I was on the phone with your rep, I
cancelled my order because one, it had not shipped yet, and two because I
will not order anything from amazon until I get this resolved. Now the way
I feel, I will NEVER order from amazon because of the newest development,
which is the “pending transaction” on my account I was told would fall off
in the morning, it didn’t. Now another day, and not only has it not fallen
off my account but one of my bills went through and I was charged a $35 NSF
fee because you guys have failed to do your job. This is the first and only
NSF charge in my account history, and Im MAD to no end. I may not have a
lot of money in my account, but I pay my bills ontime and I pride myself on
not having any derogatory marks with my bank. and now I do!!!
I want to know what amazon is going to do to fix this, and fix it now!!

and I expect a call from someone who can actually fix this, NOT customer
this is the last you will hear from me, next will be my attorney


M. Knight August 27, 2014 at 4:56 am

To whom it may concern:

I’ve been a welcomed buyer for many years. My complaint is concerning your Selling dept. I don’t understand why in the world your Selling guidelines are so over the top. In my case I made one sale and my account gets suspended. Even more silly is you don’t state WHY! This is the only company i know who operates like that. Even worse is my account was in good standing when it was suspended. Maybe because there was no good reason for suspending it in the first place i keep getting denied a reinstatement. If i can SPEND money why deny me to MAKE money? Not like the company doesn’t benefit from the high fee rate. Even EBay tells you why there’s an issue and they give you second and third chances to make it right. You have to protect buyers yes but from people who actually are taking advantage and not when your account is in GOOD standing….what sense does that make…and i know and other people have brought items from Amazon and i wouldn’t rate it nearly as good. You really need to update or reconsider your Selling policy because right now it makes no sense like really. Be careful i won’t name the website but it’s coming up on Amazon and when they start giving honest people the opportunity to sell….well…that’s all i have to say about that.


Benjo August 26, 2014 at 11:09 am



Thomas Randolph September 16, 2014 at 3:58 pm

Benjo — You do realize you can undo the “caps lock” on your keyboard, right? Also, there is a key that makes a character called a “period” or “full stop,” which looks like this —–> .

This period character indicates the end of a sentence, while a capital letter typically indicates the start of the next sentence. Your typing renders this centuries-old convention of English to be useless. You’d make life easier for people trying to read your rant, and maybe even help you, if you’d type like an educated human being instead of a monkey who found a keyboard.

No, I’m not with Amazon; I’m just trying to help fight illiteracy in America.


Jose August 22, 2014 at 6:30 pm

To Executives
CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke

on 8/19/14 I placed an order for a CD, paid extra to have this make it to me by 8/21/14. This CD was going to used for special one time life event celebration in calling Amazon I was told that the item was lost or misplaced. However, when calling FedEx I was told by FexEx that Amazon never shipped this item. So, Amazon lied to me I have heard this but didn’t believe it know I do. After speaking to several Customer Service Representative, at Amazon no exceptions can be made to accommodate me, no will call, no overnight, nothing. This music was going to be for a special celebration one life time event, Amazon drop the ball multiple times. I believe this is mail fraud and I will be filing a complaint with the attorney general, I don’t believe you can charge something and say you sent it and have a consumer believe a transaction has taken place but not provide item/service.

After this awful and terrible experience and the poor customer service along with lies I received from Amazon I will not be shopping here and will also tell my family and friends how I was let down and how Amazon dropped the ball in every way possible. I have dealt with smaller companies that will make exceptions when this happens.

If any executives are reading my complaint, you may need some training on Customer Service and making exceptions.

A complete let down consumer that will never use Amazon again.


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