While working at a company he founded but no longer owned, James Dyson reinvented the vacuum cleaner in 1979. When he suggested that the company could use his idea, Dyson was fired. With startup money from friend Jeremy Fry, Dyson worked on his vacuum until he was satisfied that he had created the best vacuum in the United Kingdom, if not the world.
The Dyson company was established in 1991. Even though marketing told Dyson that the public wouldn’t like to see a transparent canister to hold the dust and debris, Dyson designed it anyway. This item became one of the company’s main selling points and has been copied by numerous other designers.
Until 2002, products were made in Malmesbury, Wiltshire, UK. Production of the popular vacuum was moved first to Malaysia, then to Singapore.
Today, the company is a leading manufacturer of vacuums, hand dryers, air purifiers, hair dryers, bladeless fans, and heaters.
Dyson announced in 2018 that he had plans to design and manufacture an electric vehicle that would be available for sale in 2020, hiring former BMW and Infiniti CEO Roland Krueger to head up the project. He later announced that he was moving headquarters from the UK to Malaysia due to problems with bureaucracy in the UK and not because of Brexit.
Company headquarters for the North American division of Dyson is located in Chicago, Illinois.
I called your support number several times to get help with a problem I’m having with my vacuum. Each time I have to listen to a series of sales pitches for various companies. When finally I was asked if I need help and I say I’m having a problem with my Dyson, I was told they do not have that name on their list and refer me to a 411 number which was of no help. Apparently I wasn’t speaking to Dyson. I’ve sent several emails and my problem is still not solved. I would like to speak to a representative so I can explain my issue and get it resolved. Your customer service is very disappointing.
Dear Associates, 10/24/19
I am so disappointed in the performance of (not only one, but two of my Dyson portable vacuums). I bought one of them and then purchased one more a few months later.
After two years the older one was stopping every second, and would not pulsate. I drove 59 miles to another State, New Jersey for a repair. After four weeks of waiting to hear I called and nothing was done,
When I dropped off the one machine it took another two weeks, again I had to call. Picked up the one on 10-23-19 for a total of $129.99 plus tax. Now I brought in the second which was not working. The long handle beater bar was stopping also, was told that would cost $150.00, or a trade in was possible. Not happy with that sales pitch at all. Took that piece home. Frustrated. I am sharing this with all my friends on face book.
I have an 20 year old Electrolux that has never needed a repair, now it is doing the work of one dead Dyson.
Two years is to short of a time for the cost of a Dyson in repairs, then a possible trade-in. Terrible.
Very frustrating.
I would NEVER recommend any Dyson products to anyone.
Mr. James E. Keller
Milford, Pa. 18337 570-686-XXXX email: Jimmy45@ ptd.net
Repair: Us. Srv. Cent (Paramus, N.J.07652
Order: 1143987182
I am interested in becoming a distributor of dyson appliances in the Caribbean.
I love your first Dyson!!!! But it’s getting old and not working as well.
Just like me ! Can you help me find a used model# DC14 .thanks Chuck 937-247-XXXX