Ray-Ban Corporate Office - Corporate Office HQ

Ray-Ban Corporate Office

How would you rate your experience with Ray-Ban ?

[Total: 14    Average: 2.2/5]

Ray-Ban Corporate Office Address

Ray-Ban
4000 Luxottica Place
Mason, Ohio 45040

Contact Ray-Ban

Phone Number: (513) 765-6000
Fax Number: (513) 765-6388
Website: http://www.ray-ban.com/usa
Email: Email Ray-Ban

Ray-Ban Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Ray-Ban Executives

CEO: Massimo Vian
CFO: Steffano Grassi
COO: Nicola Brandolese

Ray-Ban History

Ray-Ban was founded in 1937 by Bausch & Lomb, an American eyeglass company. The company designed and created aviation sunglasses that would reduce the glare caused by sunlight and white clouds. These sunglasses were remodeled in 1939 and offered for sale to the public as Ray-Ban Aviator sunglasses.

The company was sold to Luxottica Group in 1999 for $640 million. Today, Ray-Ban continues to be one of the most popular selling sunglass brands in the world. The popular Wayfarer model was released in 1952. In the late 1950’s, the company released a more squared off style called Caravans, which were popular in the 1970’s after Robert DeNiro wore this style in the movie Taxi Driver.

The company has approximately 55,000 employees and has US headquarters based in Mason, Ohio.

Ray-Ban FAQs

Question 1: What is the phone number for Ray-Ban?
Answer 1: The phone number for Ray-Ban is (513) 765-6000.

Question 2: Who is the CEO of Ray-Ban?
Answer 2: The CEO of Ray-Ban is Massimo Vian.

Question 3: Who founded Ray-Ban?
Answer 3: Ray-Ban was founded by in .

{ 14 comments… read them below or add one }

Delisa Allen July 2, 2018 at 1:37 pm

Just purchased large pair of aviators from sun glass hut. The arm fell off, returned them to the store for replacement per Ray-Ban warranty, I was told they would give me 1/2 of the purchase price on a new pair. I’m not throwing $150 away. So now I’m trying to contact Ray Ban customer service. Have been calling all day to every extension not one person has answered. Emailed them no return email. After reading the horror stories above not really expecting a good outcome here? I thought Ray-Ban was a really good, reputable company.

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Paul May 29, 2018 at 9:22 am

Just another spammer. Continually sends illegal email to 2 addresses. Wioll not stop. I never subscribed to any email from them . I suggest they read the Can Spam laws & obey them.

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Bob Cummings March 13, 2018 at 3:37 pm

After caterack eye surgery June 2017 I purchased my first sun classes at Sunglass Hut store # 5300 on 6/18/17 , Item # RB3445 61 Blk,Grn Pol (805289447481) Cost $190 + $12.82 Tax. I was shopping at Lowes on Sept. 2017 and the Right lense popped out of the frame and fractured in two areas of the lense. I completed the the LUXOTTICA as directed , but had trouble sending the forms for the warranty repair. I continued trying to contact LUXOTTICA and could not get through.
On March 10, 2018 my daughter-in law sent the forms and was able to get through to LUXOTTICA and I received a responce on March 12th, 2018. They sent me an invoice for $116.69. Why am I being charged when it is only been 8 months since the purchase?

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SGT Tom Bailes November 13, 2017 at 10:17 pm

When I bought my Ray-Ban glasses frame I was told there is a life time warranty for the frames. As of late one of the ear arms cracked at the connection with the major frame that holds the lenses. All I ask for is the left arm to be replaced by Ray-Ban. I will repair it myself.
Warmest Regards, Sgt Tom

part number is: RB 2027 PS2 W 1847

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Nicholas Stezenko September 24, 2017 at 12:41 pm

Hello, I bought a pair of Ray Ban sunglasses on 25th May 2017 from Fund Grube in Playa Blanca Lanzarote. The glases code on the receipt is 415343 and they were discounted from 169 euros to 143 euros as this was a duty free shop. I was attracted to these glasses as I like the lenses especially for driving. The style also attracted me as they were very light and minumalistic indesign. I used them on holiday and he rarer occassions in England when we get sunshine. As the arms of this design are very flexuble they do not grip the head as prvious models resulting in falling from my head in sudden head movements. This happenned a few times and became irritating, and finally on one of these occassions resulted on scratching the lenses one side quite badly as a result I no longer like to wear them as the scratch causes light deflection. My issue is that this latest design can only cause this to happen but furthermore I was suprised how easily the lens got scratched.What can you doto help remedy this issue. Regards Nick Stezenko

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AVS GUPTA May 15, 2017 at 11:33 pm

During my visit to USA my son Sughosh Gupta ,in Boston Massachusetts, in June 2016 bought Ray-Ban model no RB 2132 NEW WAYFARER 902/57. 55018. 145. 3P.
Right from start she had a problem that they were slipping down, we went to your outlets in Boston, New York and every time they did some thing and we came back unsasatisfied Since she liked the piece she kept on complaining and using it
It is only now that the piece she has been given has a Temple length of 145 ,while for her face it should have been either 135 or max. 140
My point of writing to you is that the sales personnel on your outlets should be trained on this aspect also. They are very courteous,helpful but they should be Technically qualified also

Do you think there is any solution to this problem or she has to just manage them

AVS GUPTA
PITAMPURA
DELHI 110034 INDIA

981102XXXX

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Janine April 25, 2017 at 1:42 pm

Dear Ray-Ban.
We need your help 🙂
My husband broke his favorite pair of Ray-Ban frames (RX5113) and we have searched high and low to locate a new pair, but our attempts have lead us to the sad knowledge that these frames have been discontinued. I am reaching out in the hope that maybe your corporate office, where designs come to life, may have a few pairs sitting in archive and would be willing to let us purchase a pair. Anything you can do to help us track down a pair would be extremely helpful and my husband would be so grateful !!

Sincerely,
Lifelong Ray Ban Wearers

Ray Ban Men’s Frames
Model: RX5113
Size: 5216-140
Color: 2034 Black

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Kayla July 22, 2017 at 1:45 pm

Dear Ray-ban,
I love your glasses so much and have two older pairs that I have saved that need lenses replaced. I don’t know what frames they are or where to start to get them fixed. Any helpful input would be great.

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lewis hutter April 14, 2017 at 2:15 pm

the worest i got excuses than hilllary. when i called they said the sunglasseswas in shippingthat was12on413 icalled on 130 414 they was still inshipping.

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Leo March 22, 2017 at 12:31 pm

I also have experienced the worse service with Rayban, its unfortunate that it seems they do not care about the bad reviews. I purchased a pair of $200 sunglasses and was told I would receive them in two days. I called to get information because the order is still saying “waiting to be shipped”. Customer service literally said to me”thats weird, I dont know why its saying that, and unfortunately you will just have to wait”. I asked could I cancel my order and was also told no. That I would have to wait until the sunglasses actually came and return them and wait another two weeks for a refund. I will never purchase nor recommend this business for future needs.

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Shauna Martinez March 1, 2017 at 4:00 pm

I am very displeased with my product and your customer service. I placed an order and received a different product when I called in none of the representatives were able to help and fix the issue the lady told me the reason they sent me something different was because there was no stock on what I ordered so they warehouse sent me a completely DIFFERENT product l they also told me it would take 1-2 days for a manager to contact me. I returned my product and am very unhappy that nobody was willing to make it right and lead me in the right direction to get was was expected in my shipment. The corporate number I was provided was wrong so I had to call back they transferred me and the number was disconnected. I finally reached out through email and got an “I’m so sorry response call this number for assistance” which was the same number I had BEEN calling. I will never purchase sunglasses nor reading glasses from ray ban again. They’re all about money and scams they do not care about the customers that spend the money on their products. Y’all should check out retro super they have great products!

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Lisa February 16, 2017 at 5:58 pm

I’m VERY unhappy with ray-ban and after this I absolutely REFUSE to purchase sunglasses from this unorganized company EVER again.
I ordered sunglasses for my boyfriend as a Christmas gift, they didn’t fit him so I sent them back OVER A MONTH AGO. I was told it takes 15 business days for the money to go back into my account, after 15 business days there still was no refund in my account, so I called back and they told me it’ll take another 3-4 days, waited and got nothing so I called again and they told me another 3-4 days, and of course I got nothing again..since then I’ve called about 7 more times demanding a supervisor, I got to speak to Kenyatta twice and was told every other time that she would call me back because she was too busy or in a meeting or some other excuse, I only ever received a call back from her once. I was told the warehouse does the returns which makes NO sense what so ever, they’ve apparently contacted the warehouse 4 times and never heard back from them. I just want to know how a business can be so unorganized and not give a sh*t about their customers at all for all of this to be occurring! I JUST WANT MY MONEY BACK!!!! I will continue to contact every day and take legal action if need be because this is outrageous and I’m furious at this point! GET YOUR ACT TOGETHER, this company is clearly ran by a bunch of incompetent morons! Just sent me MY damn money and don’t expect me to buy another product from you ever again!

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susan February 10, 2017 at 4:15 pm

RAY BAN CUSTOMER SERVICE SUCKS!!!!!!!!!!!!

I ordered 2 different glasses ( $325.00) in December and they were cancelled by RAY BAN because they could not verify my house.

The money was taken from my account and I still have yet to receive it. I have spoken to Lucy, Lizzy, Celeste and Brian. The supervisor Kenyatta was too busy to talk to me. This is crazy! How can a supervisor be too busy for over an hour which I spent on the phone with these other workers. Everyone has told me something different.

THE CUSTOMER SERVICE SUCKS !!!!!!!!!!!!

I am still waiting for my money and it is February.

This is some sort of scam.

SUSAN

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Linda m french February 4, 2017 at 10:22 am

I would like to express my experience with Ray Ban.. I HATE TO say it was horrible.. MY DAUGHTER ordered me a pair of RAy bans in the beginning of Dec. For a Christmas present for me.. SUPPOSEDLY order shipped out my daughter was to receive “roughly” around Dec 15…never received.. Contacted Ups who stated product was First missing then a week later it was “damaged” called ups who stated the “filed ” a damage claim with Ray Ban and we then needed to contact Ray ban for a “refund” ..this started the horrible customer service… CONTACTED A SEAN ON 1/5/17 WHO stated he would take care of this issue… Would issue a refund.. Should receive within 5 days. Gave it couple weeks.. NEVER received.. Cld back 1/30/17 talked to Celeste ..she couldn’t figure out what happened? But would speak with A supervisor the next day & call back. Never did! Cld back 1/31/17 talked to a male. Who knew nothing ..said supervisors work 9-5 call back the next day & talk to a Kenyatta.. Did this the next day!! Once again asked for Kenyatta – not available -will call me back. Never did!! Cld again 2/1 talked to a Lizzie -kenyatta not available. Put me on Hold for over 20 minutes!! Came back & said another supervisor would now call me. HaWA.. Never cld back!!! Had to call on 2/2 AGAIN!! Put on hold once again.. Finally hawa came on the line & let me know she put through the refund and no other customer service Rep did anything… When I persisted I should get some compensation for my time & aggravation.. Said all she could do was email me a 20% off coupon ..really? What about 50% for my horrible horrible experience??

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