Ray-Ban was founded in 1937 by Bausch & Lomb, an American eyeglass company. The company designed and created aviation sunglasses that would reduce the glare caused by sunlight and white clouds. These sunglasses were remodeled in 1939 and offered for sale to the public as Ray-Ban Aviator sunglasses.
The company was sold to Luxottica Group in 1999 for $640 million. Today, Ray-Ban continues to be one of the most popular selling sunglass brands in the world. The popular Wayfarer model was released in 1952. In the late 1950s, the company released a more squared off style called Caravans, which were popular in the 1970s after Robert DeNiro wore this style in the movie Taxi Driver.
The company has approximately 55,000 employees and has US headquarters based in Mason, Ohio.
I sent my sunglass to replace lenses on September 16th. My service request number# 677377 and order number# 38433724.
I haven’t received my lenses back, repaired. It’s more than 30-days now. I tried to connect with several agents via chat so far. But no one were able to help me in this regards, except for a generic response: “repair can take upto 30 days”. Someone told me last week that it has been shipped back to meand gave me a tracking number (although the tracking info was inaccurate and the agent were not able to resolve the issue). Then I got an email afterwards for my delivery address (very surprising, my account has all these information). Anyways, no luck…I still don’t have my sunglass back.
This whole experience with Ray-ban has been very disappointing and surprising. I never expected such neglected customer service from Ray-Ban. If I knew that I would have to go through these hassles after using Ray-ban for 20 years, I would never have replaced my lenses, rather I would have preferred for buy a different brand.
I will surely share my experience with Ray-Ban over social media and google reviews.
I would appreciate, if someone can please reach-out to me and resolve the issue.
And yes, NO MORE RAY-BAN AFTER THIS.
I am a long time customer of Ray Ban and recently purchased a pair of sunglasses on Ray Ban’s website. The purchase was made in March of 2021. After having the sunglasses for a month, the arm fell off the sunglasses. I followed the post sales procedures recommended by Ray Ban’s website. This morning I was informed that the problem was not a defect and I would need to pay for Ray Ban to fix. How could it not be a defect?
This is unsatisfactory and a real surprise that Ray Ban does not have a better customer service procedure in place. I for one, will not purchase from Ray Ban’s website, nor will I encourage others if this is Ray Ban’s continued policy.
This experience was very disappointing.
I placed a custom order for a special birthday gift on 6/3. When I received the confirmation I noticed the case had not been correctly customized being the wrong color with no engraving. The confirmation said I could contact them within an hour to make any corrections needed. I immediately called and stayed on hold at work for over an hour and had to end up hanging up. While on hold I sent 2 emails in the contact us/customer service section assuming I might not get through and the emails would be the best route. An automatic reply email said it would be addressed within 48 hrs. I felt better about that knowing Ray-Ban would surely take care of my issue. Later the next day I received an automatic email stating no one was available to look at my email so the issue could not be taken care of. I called 1st thing 6/5 and was on hold over an hour again but this time someone finally did answer. He said it was too late to correct my case and I would have to return the ENTIRE order including the glasses upon arrival then place another order. Not only does this sound like a waste of everyone’s time and money but it is surely not the customer service I expected from a reputable company like Ray-Ban. Thanks to social media we as consumers are now able to let others know when customer service is not what it should be and that is what I plan to do.
On April 2nd I purchased a pair of sunglasses from Ray Ban on line as a birthday gift for my daughter. We received a UPS package on April 9th from Ray Ban, however upon opening we discovered it was another customers order and invoice shipped to us by mistake. We contacted Ray Ban and they issued a return, so we sent the package back and Ray Ban acknowledged that they received on April 15th. In the meantime I contacted Ray Ban customer service to see when my correct order would be shipped out, as my daughter was still waiting for her gift. On April 12th, incident #200409-0008633, Ray Ban customer service replied, ” We are rushing out your replacement order.” After a week had passed, nothing happened so I tried to phone the customer service number, I hung up in frustration after waiting 30 minutes on hold. I then tried to go on “live chat” with their customer service department. I started out at #135 in the queue, got down to #1, 3 1/2 hours later, and then a message came to me, “customer service agents are no longer available, try again later”. On May 1st I sent another note explaining my situation to customer service. Incident #200428-005282 , ” We apologize for the delay, our team will rush your replacement order”. May 12th, still nothing. Incident #200508-010881, ” Sorry for the delay, our team will issue a manual credit”. I don’t want a credit, I want the glasses that I ordered and paid for on April 2nd! May 20th…daughter still waiting for her birthday present, thank you Ray Ban for your stellar service.
The following was returned as undeliverable when addressed to several email addresses found online. I am hoping this reaches the desk of the appropriate person. I have consulted MANY people, and no one can understand how Ray Ban is refusing to accept responsibility. The file contains pictures. The damage is a clear and obvious manufacturing defect caused by excess pressure of a screw holding the lens in the frame.
Service Request Number: 99578
[Incident: 200123-001682]
Not sure how this damage defect would present itself. Can you please advise as to how a small corner of the frame, just under a screw securing the lens within the frame, could possibly detach? There is NO damage to the glasses in any other area. These glasses have been well taken care of since purchased at Sunglass Hut about a year and a half ago. I did not keep the receipt, as I never anticipated a problem. When I discovered the damage due to the lens feeling loose, the thought never occurred to me that Ray Ban would deny responsibility. Again, I would like to hear your theory as to how this could have occurred if not for a result of pressure from the screw securing the lens within the frame.
If this is something Ray Ban would not consider, I have no confidence in Ray Ban, and will definitely go back to Maui Jim, a brand that stands behind their product. I will also advise everyone I come into contact with of Ray Ban’s refusal to stand behind their product! This damage is obviously NOT the result of abuse.
Very disappointing that you folks don’t stand behind your product. If the damage had been caused by abuse, there would clearly be some indication of abuse in the area near the piece that fell off.
I look forward to your response soon. Should I not hear from you by day’s end, I will inform many through Social Media of this position held by Ray Ban not to stand behind their product, a clear and obvious manufacturing defect, for which I obviously have photographic evidence to support.
Sincerely,
Scott Nelson
I attempted to place on order on line. It was to replace my favorite sunglasses that I’d lost and not available at local stores.
I live in the US Virgin Islands and we are not in your drop down list of “states” although Puerto Rico, our neighbor, is.
I called and the agent attempted to help but could not as you don’t recognize VI although VI 00802 is a US postcode.
Why do you ship to Puerto Rico and not the US Virgin Islands? Both are offshore US territories with the same shipping ,
There’s another pair of glasses only available on line that I was interested in, but can’t place an order to purchase.
Very disappointing as I’ve worn Ray-Bans for many years and love them.
I have been receiving Chemo for the past 7 months and notice a change in my ability to focus, within the past 7 days I have had a exam an I on the advice of your salesperson was directed to the Ray-Ban section and ended up purchasing your frameless base. In seven (7) days I received my glasses I’M VERY upset that I feel that I’m advertising your glass for in noticed that etch in one corner is your logo and on the last side I’m being told that the scratches is showing progressive lens. Both are interfering with my ability to focus . Your frames are enough advertisement an placing you logo on MY lens that I paid $472.15 is UNACCTABLE not to mention that I’m 72 years old and I feel your taking advantage on seniors on fixed income .I was going to have my sunglasses done by LensCrafters but NOT if I’m going to if I’m going to have Ray-Ban on my lenses.
I expect responce to my email alonge with resolution , FYI I my very very close relative is head of “Better busniss ”
Thanking you in advance Tom Quinn
I mailed a broken pair of sunglasses for repair to your GA repair site with the required repair slip. I have not received any communications from ray ban and can not get a hold of anyone to find the status…all inquires go unanswered
Please tell me how I can find the status of my repair or how I can get the glasses back?
tom
i ordered a pair of rx glasses at the soho new york store on 09 july
the lenses were made incorrectly ths is going on a month already and i am leavig for london
i was promised a call back from the store last week which did not happen
customer service told me they have no information for or way to reach the corporate office
the corporate office phone number is online but no one answers the phone
awful experience no resolution and unacceptable
My name is donna cox and i bought sunglasses through Sunglass Hut. After thirteen days my glasses had a scratch and couldn’t see correctly through them. Sunglass hut’s answer was “sorry” we can give you a 50% discount on a new pair. After spending $240 i was not very happy. I cannot see clearly out of them and it is a hazard while i am driving. They are absolutely terrible and so disappointed with my choice. My whole family has been Ray Ban users for several years and am going to lean toward other glasses. i bought the rose gold aviator with mirror front. You should not be selling these if they are damaged so quickly and cannot see clearly out of them. I have a cleaner from Bausch and Lomb that isn’t working on the glasses. There was insurance that was supposed to be offered to me at point of sale which wasn’t offered to me. I went to drive today and had to remove the glasses. I will be looking into other options to receive my money back if i do not hear from someone. I am infuriated.
As advertised I responded at once to the emailed offer. I received my confirmation and advised my Mom that I would be getting her an awesome pair of Chromance sunglasses for her upcoming birthday. At the time of ordering the website information read we do have (3) pairs of glasses in stock so hurry and order now ? 4 days later I get the information the my order was now cancelled and nothing else. This is not my first ever order and no information as to what happened but just cancelled. Now I come to find that this product will be out of stock. I responded as soon as I received this email offer. No offer to replace this product with another style just order cancelled. There are other companies offering this product but I do not want to take a chance and get knock-off glasses for a present I plan to give. I do wish they would honor this offer as they sent to me originally. What kind of a prank is this as I do not mind waiting a bit until they do restock this product. I guess they are fat and happy just telling me order cancelled. Must have tons of money and do not need to work with customers to get orders filled when offered.
Just purchased large pair of aviators from sun glass hut. The arm fell off, returned them to the store for replacement per Ray-Ban warranty, I was told they would give me 1/2 of the purchase price on a new pair. I’m not throwing $150 away. So now I’m trying to contact Ray Ban customer service. Have been calling all day to every extension not one person has answered. Emailed them no return email. After reading the horror stories above not really expecting a good outcome here? I thought Ray-Ban was a really good, reputable company.
Just another spammer. Continually sends illegal email to 2 addresses. Wioll not stop. I never subscribed to any email from them . I suggest they read the Can Spam laws & obey them.
After caterack eye surgery June 2017 I purchased my first sun classes at Sunglass Hut store # 5300 on 6/18/17 , Item # RB3445 61 Blk,Grn Pol (805289447481) Cost $190 + $12.82 Tax. I was shopping at Lowes on Sept. 2017 and the Right lense popped out of the frame and fractured in two areas of the lense. I completed the the LUXOTTICA as directed , but had trouble sending the forms for the warranty repair. I continued trying to contact LUXOTTICA and could not get through.
On March 10, 2018 my daughter-in law sent the forms and was able to get through to LUXOTTICA and I received a responce on March 12th, 2018. They sent me an invoice for $116.69. Why am I being charged when it is only been 8 months since the purchase?
When I bought my Ray-Ban glasses frame I was told there is a life time warranty for the frames. As of late one of the ear arms cracked at the connection with the major frame that holds the lenses. All I ask for is the left arm to be replaced by Ray-Ban. I will repair it myself.
Warmest Regards, Sgt Tom
part number is: RB 2027 PS2 W 1847
Hello, I bought a pair of Ray Ban sunglasses on 25th May 2017 from Fund Grube in Playa Blanca Lanzarote. The glases code on the receipt is 415343 and they were discounted from 169 euros to 143 euros as this was a duty free shop. I was attracted to these glasses as I like the lenses especially for driving. The style also attracted me as they were very light and minumalistic indesign. I used them on holiday and he rarer occassions in England when we get sunshine. As the arms of this design are very flexuble they do not grip the head as prvious models resulting in falling from my head in sudden head movements. This happenned a few times and became irritating, and finally on one of these occassions resulted on scratching the lenses one side quite badly as a result I no longer like to wear them as the scratch causes light deflection. My issue is that this latest design can only cause this to happen but furthermore I was suprised how easily the lens got scratched.What can you doto help remedy this issue. Regards Nick Stezenko
During my visit to USA my son Sughosh Gupta ,in Boston Massachusetts, in June 2016 bought Ray-Ban model no RB 2132 NEW WAYFARER 902/57. 55018. 145. 3P.
Right from start she had a problem that they were slipping down, we went to your outlets in Boston, New York and every time they did some thing and we came back unsasatisfied Since she liked the piece she kept on complaining and using it
It is only now that the piece she has been given has a Temple length of 145 ,while for her face it should have been either 135 or max. 140
My point of writing to you is that the sales personnel on your outlets should be trained on this aspect also. They are very courteous,helpful but they should be Technically qualified also
Do you think there is any solution to this problem or she has to just manage them
AVS GUPTA
PITAMPURA
DELHI 110034 INDIA
981102XXXXX
Dear Ray-Ban.
We need your help 🙂
My husband broke his favorite pair of Ray-Ban frames (RX5113) and we have searched high and low to locate a new pair, but our attempts have lead us to the sad knowledge that these frames have been discontinued. I am reaching out in the hope that maybe your corporate office, where designs come to life, may have a few pairs sitting in archive and would be willing to let us purchase a pair. Anything you can do to help us track down a pair would be extremely helpful and my husband would be so grateful !!
Sincerely,
Lifelong Ray Ban Wearers
Ray Ban Men’s Frames
Model: RX5113
Size: 5216-140
Color: 2034 Black
Dear Ray-ban,
I love your glasses so much and have two older pairs that I have saved that need lenses replaced. I don’t know what frames they are or where to start to get them fixed. Any helpful input would be great.
the worest i got excuses than hilllary. when i called they said the sunglasseswas in shippingthat was12on413 icalled on 130 414 they was still inshipping.
I also have experienced the worse service with Rayban, its unfortunate that it seems they do not care about the bad reviews. I purchased a pair of $200 sunglasses and was told I would receive them in two days. I called to get information because the order is still saying “waiting to be shipped”. Customer service literally said to me”thats weird, I dont know why its saying that, and unfortunately you will just have to wait”. I asked could I cancel my order and was also told no. That I would have to wait until the sunglasses actually came and return them and wait another two weeks for a refund. I will never purchase nor recommend this business for future needs.
I am very displeased with my product and your customer service. I placed an order and received a different product when I called in none of the representatives were able to help and fix the issue the lady told me the reason they sent me something different was because there was no stock on what I ordered so they warehouse sent me a completely DIFFERENT product l they also told me it would take 1-2 days for a manager to contact me. I returned my product and am very unhappy that nobody was willing to make it right and lead me in the right direction to get was was expected in my shipment. The corporate number I was provided was wrong so I had to call back they transferred me and the number was disconnected. I finally reached out through email and got an “I’m so sorry response call this number for assistance” which was the same number I had BEEN calling. I will never purchase sunglasses nor reading glasses from ray ban again. They’re all about money and scams they do not care about the customers that spend the money on their products. Y’all should check out retro super they have great products!
I’m VERY unhappy with ray-ban and after this I absolutely REFUSE to purchase sunglasses from this unorganized company EVER again.
I ordered sunglasses for my boyfriend as a Christmas gift, they didn’t fit him so I sent them back OVER A MONTH AGO. I was told it takes 15 business days for the money to go back into my account, after 15 business days there still was no refund in my account, so I called back and they told me it’ll take another 3-4 days, waited and got nothing so I called again and they told me another 3-4 days, and of course I got nothing again..since then I’ve called about 7 more times demanding a supervisor, I got to speak to Kenyatta twice and was told every other time that she would call me back because she was too busy or in a meeting or some other excuse, I only ever received a call back from her once. I was told the warehouse does the returns which makes NO sense what so ever, they’ve apparently contacted the warehouse 4 times and never heard back from them. I just want to know how a business can be so unorganized and not give a sh*t about their customers at all for all of this to be occurring! I JUST WANT MY MONEY BACK!!!! I will continue to contact every day and take legal action if need be because this is outrageous and I’m furious at this point! GET YOUR ACT TOGETHER, this company is clearly ran by a bunch of incompetent morons! Just sent me MY damn money and don’t expect me to buy another product from you ever again!
RAY BAN CUSTOMER SERVICE SUCKS!!!!!!!!!!!!
I ordered 2 different glasses ( $325.00) in December and they were cancelled by RAY BAN because they could not verify my house.
The money was taken from my account and I still have yet to receive it. I have spoken to Lucy, Lizzy, Celeste and Brian. The supervisor Kenyatta was too busy to talk to me. This is crazy! How can a supervisor be too busy for over an hour which I spent on the phone with these other workers. Everyone has told me something different.
THE CUSTOMER SERVICE SUCKS !!!!!!!!!!!!
I am still waiting for my money and it is February.
This is some sort of scam.
SUSAN
I would like to express my experience with Ray Ban.. I HATE TO say it was horrible.. MY DAUGHTER ordered me a pair of RAy bans in the beginning of Dec. For a Christmas present for me.. SUPPOSEDLY order shipped out my daughter was to receive “roughly” around Dec 15…never received.. Contacted Ups who stated product was First missing then a week later it was “damaged” called ups who stated the “filed ” a damage claim with Ray Ban and we then needed to contact Ray ban for a “refund” ..this started the horrible customer service… CONTACTED A SEAN ON 1/5/17 WHO stated he would take care of this issue… Would issue a refund.. Should receive within 5 days. Gave it couple weeks.. NEVER received.. Cld back 1/30/17 talked to Celeste ..she couldn’t figure out what happened? But would speak with A supervisor the next day & call back. Never did! Cld back 1/31/17 talked to a male. Who knew nothing ..said supervisors work 9-5 call back the next day & talk to a Kenyatta.. Did this the next day!! Once again asked for Kenyatta – not available -will call me back. Never did!! Cld again 2/1 talked to a Lizzie -kenyatta not available. Put me on Hold for over 20 minutes!! Came back & said another supervisor would now call me. HaWA.. Never cld back!!! Had to call on 2/2 AGAIN!! Put on hold once again.. Finally hawa came on the line & let me know she put through the refund and no other customer service Rep did anything… When I persisted I should get some compensation for my time & aggravation.. Said all she could do was email me a 20% off coupon ..really? What about 50% for my horrible horrible experience??