FedEx Corporate Office - Corporate Offices & Headquarters

FedEx Corporate Office

FedEx Corporate Office Address

FedEx Corporation
942 S Shady Grove Rd
Memphis, TN 38120

Contact FedEx

Phone Number: (901) 818-7500
Fax Number: (901) 395-2000
Website: http://www.fedex.com
Email: Email FedEx

Executives

CEO: Frederick W. Smith
CFO: Alan B. Graf Jr
COO: David J. Bronczek

FedEx History

FedEx was founded under the name Federal Express in 1971 by current CEO Frederick W. Smith.  The company began by offering document and small package service to 25 cities via Falcon 20 jets.

The company was incorporated as the FedEx Corporation in 1997 when the company acquired Caliber Systems Inc.  This lead to a larger service offering than just express shipping.

In 2000, the company acquired Tower Group International.  In 2004, the company acquired Kinko’s and re-branded them as FedEx Kinko’s.

Today, the company operates several divisions worldwide including FedEx Ground, FedEx Express and FedEx Freight.  The company currently employs nearly 300,000 workers.

{ 216 comments… read them below or add one }

Til-Shona Brown May 11, 2016 at 4:21 pm

Fedex picked up my packages June 2, 2014 CPU1341501.Two King High back Lion Head Chairs total ammount 796.00
Problem Date June 02, 2014, Purchase Date 5/20/2014, Model Numbers Chairs 60″x36″x30″ Mahogany on Black Faux Leather, Sales Rep KOK Atlanta INC. Order Numbers 0826913974, Payment Amount $796.00, Payment Method Debit Visa card.
After five months Danielle Jones (djones7 at fedex.com) advise me my package never left FedEx warehouse and there was no tracking after it was checked into the warehouse. Nine months later Mar 11, 2015 Danielle advised me to complete the prepopulated US Claim Form she sent via email. On April 20, 2015 Maryann.Marshall at Fedex.com from claims stated that the tracking number was invalid. I sent numerous emails to Danielle Jones requesting her assistants. Fifth teen months later Sep 9, 2015 Danielle responded stating she was no longer with the department and they don’t communicate via email. As per her request I replied with my phone contact information. I waited for a phone call still no return call.

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Gina Thomas May 11, 2016 at 4:00 pm

The only thing that is true about FedEx is that it is an arrogant, utterly abusive, arrogant company who is a miserable member of the community. I live in Tampa, and on an alley, a a narrow alley. It is not intended to be a cut-through. Anyone with any common sense or any regard for safe driving would NEVER drive through it, much less the way these FedEx Express drivers do. The city put a 10 mph sign at the beginning of it but it is an alley, so one must hope people will self-regulate. Most people who do cut-through — and they are so very few — drive very SLOWLY because common sense says hey, it’s 16 feet across and there are houses each side.
But the yahoo from FedEx — never UPS — just FedEx — blasts through here and it is deliberate. This is the mentality of this man, to behave like a child doing an oh so naughty thing when in fact he is endangering people, pets, and yes, children. I have called FedEx no fewer than four times over the course of a year, in fact I sent video, and photos showing how bloody close this truck is to the houses. THEY DON’T CARE.
One day you are going to hit my house, the light pole, God forbid, my cat, someone’s car, you will cause damage to my property and I will sue the pants off you. Then explain to your customers why you have to raise rates AGAIN.
That anyone would act in such disregard for people’s safety is outrageous. But in a world where it is all about him, the driver should be fired. What crazy company would keep a liability like that? FedEx is a second-rate company who is only concerned about making a buck, not about whether its employees are careful with other people’s safety.
You are so arrogant here at your Tampa Hub, not once has the management called. What is even worse is that the destination your imbecile driver goes to here has a much better access via West Street, his destination is on the corner of West and Woodrow. You people are paying a rude, abusive reckless driver to put people’s lives in danger. We never see UPS coming through here like that.
Such arrogance. This is why companies get sued. I am so disgusted with this driver whose actions are deliberate, like a naughty little boy. Arrogant little boy who is a walking lawsuit. Anyone with an ounce of common sense would not take an alley. But FedEx, the idiots do. Take your business elsewhere rather than give it to this crackpot company.

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Danielle Wright May 11, 2016 at 11:27 am

These guys are the worst… We have a diabetic dog, so it important to receive our packages on time. Today i was tracking my package that suppose ably was delivered last night. I was home last night and it never came. Checked the tracking number and it was delivered to another city>>>>Are you serious!! this is the third time dealing with this problem. Neighbors have had same experiences. Time to find a new carrier. We well contact Chewy and let them know. Also Ceo of Fed Ex!!!!

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Suellen Courter May 7, 2016 at 10:40 pm

I came home after cleaning the church building on Saturday, as I turned into my driveway I noticed a box in the dirt by my driveway. I stopped and picked it up and it had my name on it, it was my Mother’s Day gift from my daughter who I haven’t seen in 2 years. It was dried fruit. You can see my cabin from the road, FedEx has been to my house many times. I live 40 miles from the nearest hospital by myself. I told Amazon about it and they’re replacing my gift but when I called fedex , they said they’d file a report and maybe the driver would have to pay for the cost of the item. They didn’t offer to reship for free or let me know if the matter was addressed or even apologize. Unbelievable. I will never knowingly use this company.

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Gloria Lauria May 5, 2016 at 3:45 pm

I was punched in the face by a Fed Ex female employee, no, she was not working at the time, but can you imagine, I am 67 yrs old, permanently disabled, fighting stage III breast cancer, had a bi-lateral mastectomy, and because she was drinking ( every day/evening) she was driving erratic in her vehicle in our parking lot; and I went out to film her, per my complex managers advice, and then…. when she parked, she began pounding on her vehicle’s trunk, then my vehicle’s trunk, and the next thing I knew , I felt her knuckles on my cheekbone. I am now going to Criminal court, as I filed against her, she has a Battery Offence against her, and this women, 53 yrs of age, works for Fed Ex. I live in Las Vegas, NV, you think you hear and see it all…but this was really bad. She even tried, along with her boyfriend to get a Temporary Protection Order against me, and my 74 yr old roommate…it was denied!

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anonymous user May 18, 2016 at 9:13 am

hi.

why were you ” punched”??? did you do something to instigate it ?or was she so out of it or just so erratic she just walked up and “punched” you. there is more to this than you lead on . is it because you’re a defenseless Permanently disabled person and she just really hated you…did you instigate this? or is this all a trumped up way of getting attention???

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anonymous user May 18, 2016 at 11:36 am

what does it have to do with FedEx as a Company anyway ??? You wrote that she was off the clock !!!! this has no bearing on FedEx as a Company or are you trying to Harass this person or get them Suspended or worse Fired !! you appear to be a vindictive old bitter person… I Know from interactions from Employees they have drug and alcohol testing regularly. So. I doubt your actuations, Oh, by the way it’s Battery Offense not Offence ,,,,,, and she is a woman not Women because there is only one person.

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Gloria Isa Liar May 18, 2016 at 9:39 am

Maybe she needed a restraining order to protect you from your dead dog. After all you’re just a poor innocent little old lady right?

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anonymous user May 18, 2016 at 12:27 pm

or a protection order from doing stupid sh*t like this…

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Tonya McCutcheon May 4, 2016 at 10:04 am

FedEx has the worst service in history. I ordered a new cell phone and I live in the city in an apartment and these idiots leave my package on the step and it was taken. I then call and I am told my apartment number wasn’t listed are you kidding me. Then I’m told they leave packages at there discretion. Well these drivers must not be very smart cause I live in the city with people walking by all day everyday. FedEx does this all the time AND NO ONE RESOLVES ANYTHING. THEY ARE ABSOLUTELY HORRIBLE.

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Beth April 30, 2016 at 11:47 am

I share the same opinion. I have submitted a complaint and be sure that I will NEVER use FedEx again. Sounds like they have serious issues.

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Rick Comfort April 30, 2016 at 11:26 am

Please be aware that, Fedex Ground IS NOT REALLY FEDEX!!
I shipped a very very sentimental package of 20 years of photographs and memorabelia to my son in KC, MO, via Ground, with tracking etc. This was an irreplaceable shipment!!
The Ground “contractor” and their “vendor” (NONE of these are FEDEX employees) claim to have delivered the package to my son’s house, and when my son’s live in girl friend returned home, about an 1 hr after the supposed delivery, the packages were not there!! There were Google contractors working around the house and NONE of them remember seeing a Fedex truck int the area, anytime that day!
When the tracking was started on Fri. 4/22/16 (the day after) the Ground “contractor” claims the driver “was in the area” during the delivery time (GPS). We asked the contractor to verify that and they sent the driver back to the area (so now that driver can describe the area) and the driver “confirmed” that’s where the package was delivered. BS!! NOW comes the part where the real Fedex security persons begins investigating and he advises me that they have to go through a “protocol” via the contractor’s managers, down to the sub-contractor then to the driver, AND they (FEDEX) have no real authority to question the driver directly! So my very sentimental package is missing and NO ONE CAN FIND IT. KCPD, advised that it was 99% certain that it was NOT taken from the front door. Not in that neighborhood! So, NOW, we have to have KCPD charge the driver with theft by deception and hope that he at least tells us where he disposed of it. It was a heavy package and the box could have broken open and the driver may have just thrown it away. WE WANT TO SEE GPS VERIFICATION THAT THE DRIVER WAS NEAR THE HOUSE, NOT JUST “IN THE AREA”! Fedex cannot provide this.
Fedex Ground is false advertising, They are NOT FEDEX, they are independent contractors who hire more contractors to delivery.

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doris ealy April 28, 2016 at 1:23 pm

i paid fedex to go to the us coustomer place in california to pick up a package and delevery to me but so far they have not done so and today is thursday they were suppose to pick it up on monday can any one tell me what is going on with that fedex courier? i need answers my name is doris ealy i live here in the states the fedex people are not reliable they are not good on their jobs i need the answer to my package

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Becky April 28, 2016 at 11:20 am

I have called 3 times and each time I received a different story. I was home on 4/26 but my delivery last time I checked was for 4/27. At 7pm I decided to just check if package was still scheduled and it said it was delivered at 10:31 am. So I called right away to tell them either driver didn’t deliver or delivered to wrong address or even stole my package. As of 4/28 I still have no answers from FedEx or package. So I will never us FedEx again.

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Steven April 21, 2016 at 9:22 pm

I’m waiting on a package that was shipped by FedEx Smart Post. It hasn’t been delivered. I called Fedex Tracking. They told me with this service that they deliver to the local post office, which they claim they did, so I need to call the local post office. Trouble is, I’m in Ohio and they delivered it to a random post office in TX. If I wasn’t so pissed, I’d find humor in this. I could have driven to TX and gotten the package quicker. Does anyone at FedEx care about these issues?

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Janetnorwell March 30, 2016 at 1:50 pm

Twice they leave a notice,they don’t knock on my door or leave pkg.I call,I email and don’t want the pkg,to deal with them,forget it,I had Herman Archie,supervisor tell me I did want it.these disturbed people want to be put away pedopjiles

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lacey March 28, 2016 at 12:06 pm

Wow! I had not realized that Fed Ex’s poor -terrible service was so far reaching. After having a rude Fed Ex delivery person I also immediately experienced a rude customer service rep on the phone. It looks like I am not alone.

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fh March 3, 2016 at 12:39 pm

Fedex Need to close their company. They had lost my package and want me to do everything for them as I’m being held responsible for losing the package. I’m hoping Mr. Daniel Smith from corporate will call me today.

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Anthony Tango March 9, 2016 at 4:28 pm

After having to deal with poor customer service by FedEx Covington, my package was finally delivered by a rude woman. After telling her that she will be looking for another job, she started cursing me, and picked up something from the ground and threw it at me. I called her supervisor and told him to fire her or I would have her arrested

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Wayne Swisher February 25, 2016 at 9:23 am

I am very disappointed in Fed ex. I sent a package from Lubbock Texas to Paraje NM. It was sent 25 miles to a different address. This was very poor way for your company to do business. No attempt has been made to recover the package and re-delivery has not been attempted. I will think twice before I use Fed Ex again.

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VICTORIA February 12, 2016 at 1:28 pm

FEDEX IS BEYOND INEPT.

AFTER TWO HOURS OF BEING TRANSFERRED FORM IDIOT TO IDIOT GET A MESSAGE FROM AN ESCALATION WHO LEFT HIS EXTENSION.

I SPEND 2 HOURS ON THE PHONE TRYING TO REACH THIS EXTENSION, BUT NO ONE KNOWS HOW TO DO IT. THE SOLUTION? HANG UP ON THE CUSTOMER.

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CRAIG February 15, 2016 at 12:59 pm

HELLO, AS A WAREHOUSE WORKER FOR FEDEX WE VALUE YOUR BUSINESS. AT OUR HUB WE UNLOAD 80,000-130,000 PACKAGES PER DAY. WE HAVE A RELABLE AND RETAPE DEPT. FOR DAMAGED BOXES IN TRANSIT. WE HATE TO SEE DAMAGED FREIGHT AS IT SLOWS THE DUE DATE AT TIMES. WE GET TO IT THAT HOUR IT IS FOUND. NOW, UNFORTUNATELY THE DELIVERY DRIVER DIVISION IS A CONTRACTED OUT TO OUTSIDE OWNERS-AND HIRED BY THEM, DELIVERY DRIVERS. THEY DELIVER APPROXIMATELY 100-150 PACKAGES PER DAY. NO EXCUSES FOR THEM, JUST TRY TO UNDERSTAND SOME SITUATIONS AND ASK THE DRIVER FOR HIS SIDE THRU OUR AVENUES OF COMMUNICATIONS. THIS IS A VERY FAMILY ORIENTED BUSINESS TOWARDS ALL, AND I PERSONALLY HOPE THAT WE WILL SERVE YOU AS YOU DESERVE. THANKS FOR READING MY THOUGHTS TO YOU…..

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anamericam March 3, 2016 at 6:55 pm

ban the fedex. u guys suck

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Anonymous April 12, 2016 at 2:55 pm

Your full of sh*t!! Lmfao! I work for Fedex And they don’t give a sh*t about their employees or customers freight!

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anonymous May 13, 2016 at 6:01 am

I worked for FedEx and they are awful about packages . things get thrown all day long even with fragile stickers posted , some fall places and may lay there a few days or longer . the managers are a joke . no one knows what’s really happening in these warehouses . you ask questions and the answer from them is I don’t know . its pathetic .
Also they kind of go on their own terms , they have an attendance policy that they pick and choose whom to apply it to . I suggest you don’t upset anyone you work under because no matter how good of a worker you are they will take their first chance or find away to have your job taken away . I wouldn’t suggest using FedEx for anything other than getting a good laugh at their commercials stating that they are a reputable company . its seriously the worst place to send or receive packages and to work at . I think its time corporate starts receiving complaints and grievances on the stupid people running their company in the ground .
No wonder they have such a high rollover rate with their employees .

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Sharon Chen February 9, 2016 at 2:54 pm

It seem that FedEx has a problem with their drivers not ringing the doorbells and giving their customers time to get the door. I contacted their customer service and they also told me that the driver was out of the area already. They were not accommodating and very short. I sorry I had someone at my home to get my package, and I am also sorry that the person I had to collect the package could not move fast enough for your driver. Some people have disabilities and are not so quick.

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Craig Donnelly February 5, 2016 at 9:25 pm

I changed my scheduled meetings and waited at my home for my promised delivery (sometime between 8 am and 8 pm), and checked tracking 3 times during the day. Online tracking indicated delivery today, 2/5/16. I had to wait because our FedEx drivers refuse to leave packages at the door if no one is home. Finally, I checked online tracking at 6 pm, and the delivery date was changed to tomorrow. I am irate!!! Fred Smith, you’ve worked too hard to have your company turn into a second rate delivery service. I have never had a problem with UPS or USPS.

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Dionne February 4, 2016 at 10:23 am

I am here reading all these comments and I am flabbergasted. I have been so upset at FedEx for the last couple of days because I feel like I am dealing with a bunch of idiots. I was supposed to receive a package on January 22nd but because of the snow storm, they couldn’t deliver it. I am completely ok with that because I don’t want anyone jeopardizing their life. Ok, this is where it gets a little crazy. They tried to deliver the package on Tuesday (1/26), the message on the tracking was “customer was not available…”. What the hell does that mean??? I don’t have to sign for the package. They just have to leave it at the door. I call to find out what the problem was and to make sure they have the right address. They had the correct address and I informed them to please leave the package at the door. One other thing to note is I didn’t have a door tag indicating that they tried to deliver the package. The next day, same message. The next day (4th day) same message. I am calling every time to find out what the problem is and each time no door tag. I am convinced that they are trying to deliver the package to the wrong address. Today is February 4th and still no package. What is the problem??? Can someone please explain why it is so difficult to deliver my package???

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Shirley Moots February 2, 2016 at 4:22 pm

Shipped 2 pkg on 12/23 from wi to Fl. I tracked both to Chicago & only 1 box made it to Fl. The other box went back to Wi fir no reason & ended up in lost & found. Big THANK YOU TO SARAH B. CORPORATE OFFICE ESCALADED CLAIM for finding the box for us today. She is the only person that assisted, followed thru & called back as she promised. I wasted many of my minutes calling Customer service back as they never returned calls, each person gave different answer.
Appears no one knows their job. Susan in claims hung up on me. I could go on & on about this BAD EXPERIENCE. Don’t ever give up on your claim, escalate it to Corporate for resolution. BIG THKS AGAIN TO SARAH B. BRISTOL CAP GROUP..

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Jon January 30, 2016 at 8:42 pm

Today a package was thrown off at a locked gate. By the time we knew about the package the contents were gone. We found an empty box. Called customer service and the person on the phone was rude. What kind of inconsiderate, incompetent company delivers a package to a locked f-ing gate?

After reading a few of the complaints above I realize this is normal business for FedEx! Obviously the above CEO, CFO and COO do not get this kind of incompetence and consider their customers a complete joke! All it takes is making their employees accountable for their actions to change these issues. I guess the customers paying their salaries don’t matter to them!

I won’t use fedex in the future and will make sure my company uses UPS from now on. UPS actually takes the item back and contacts the customer instead of tossing it on the ground not caring if it actually gets to the customer. Failure for FedEx – great job UPS.

CEO Fred Smith of Fedex may need to consider contacting UPS to learn how to competently deliver packages and that the customers have value!

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athena January 26, 2016 at 8:54 am

We paid extra to ha e an item delivered today and for some reason its sitting on the table since 3amthis morning and wont be ddelivered till tomorrow and I had a package mailed to me from the city that was to be delivered yesterday and for some reason the driver supposedly couldnt find my house so the manager said the driver is almost back to the post and it will be redelivered today the tracking says it will be tomorrow guess im calling the corporate office and spend the day on the phone talking to lazy people now I know why UPS is much better than fedex

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Brian Anthony January 25, 2016 at 4:33 pm

FedEx came to my front door today , left a notice of attempted delivery, and left without ringing the doorbell. I called Customer Service who confirmed they attempted delivery FOUR MINUTES earlier. They also claimed the truck was no longer in the area, which was a lie. Forty-five minutes on the phone, mostly transfers and disconnects, and the local station manager said the driver was willing to meet meet at Ace Hardware, which is six miles away. So I was supposed to drive twelve miles because the delivery person did not ring the doorbell.

I have two hundred clients and am asking them hence-forth not to use FedEx, they are too unreliable.

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Monita Johnson January 19, 2016 at 4:34 pm

Today, (January 19, 2016) I was expecting a package from Lowe’s; another terrible company that makes excuses for their unprofessionalism when it comes to shipping your packages on time as THEY state and putting most of your order on back order when this information should be stated at the time of purchase on their website, I was given a tracking number by the representative at Lowe’s, I contacted FEDEX directly and was told by a representative that my package was delivered at 10:34 AM to my door today (January 19, 2016) and it was never delivered to me at all. The Driver, Delivery Person Lied! Then I was told by the representative that someone will call me back within a two hour window. Well, I got a call back from the Driver’s Manager, Ms. Anthony yelling in my ear stating that “MY PACKAGE WAS DELIVERED TO MY DOOR!” I tried to speak to Mr. Anthony letting him know that I never received my package and if it was left at my door, where exactly because I’m standing in my hallway and there is no package outside of my door; which would be very unprofessional if any packages are left outside an APARTMENT COMPLEX door where there are 14 floors to this residential complex building and on each floor it’s exactly 12 apartments, which is 168 residents that lives in the building and that’s not including how many people dwell within each apartment. I finally contacted Corporate Office and spoke with Mr. George from the “Customer Advocate Team” Department. Mr. George had me on hold back and forth for over an hour while he get in contact with his dispatch and spoke to Mr. Anthony; the aforementioned person above, and was told that the driver will come out to make another attempt to locate the package and bring the package directly to my front door; via my APARTMENT DOOR within two hours. My thought is, “IF THAT PACKAGE WAS DELIVERED TO MY DOOR, WHY WOULD THE DRIVER NEED TO COME BACK TO MY ADDRESS AND LOCATE THE PACKAGE AND BRING IT DIRECTLY TO MY APARTMENT DOOR?? I really feel as though I was insulted with this statement and still NO RESOLVE! Now, I will be writing a letter to file a formal complaint with the CEO, Mr. Frederick W. Smith, the CFO, Mr. Alan B. Craf JR and the COO, Mr. David J. Bronczek because this unprofessionalism has to STOP! What will actually be done about the behavior of their drivers as well as their Driver’s Manager, I DO NOT know for sure. But I will get my complaint to where it needs to be and I will send a message letting them all know at FEDEX that I am not the one that will sit by and be played with! I spend my hard earned money on items of my liking, pay for delivery and DO NOT get my package AT ALL. This is one company that I will also file a formal complaint against with the BBB. Sincerely, Monita Johnson

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Ryan howe January 12, 2016 at 8:27 pm

Fedex delivery sucks. Everything Im suppose to get a 2 day delivery the driver finds some excuse to not deliver. This time it was because of an inch of snow. I now can’t do my job because I don’t have the supplies from the delivery. They need to hire competent divers that aren’t afraid of a little rain or snow. I will be reporting to better business Bureau and sending a bill for lost work time. Get competent drivers.

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Ryan howe January 12, 2016 at 8:22 pm

Eden delivery sucks. Everything Im suppose to get a 2 day delivery the driver finds some excuse to not deliver. This time it was because of an inch of snow. I now can’t do my job because I don’t have the supplies from the delivery. They need to hire competent divers that aren’t afraid of a little rain or snow. I will be reporting to better business Bureau and sending a bill for lost work time. Get competent drivers.

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michael January 12, 2016 at 1:08 pm

“Thank you for your inquiry. We regret any inconvenience this has caused.
FedEx delivers to the address indicated on the airbill at the time of shipment, not to a specific person. At many businesses, apartment complexes and universities we deliver to the main mailroom, apartment office or shipping and receiving area, so that they may distribute within their internal departments accordingly. ”

Are KIDDING ME? ” The address indicated on the air bill ” ?????

The ADDRESS ON THE AIR BILL IS MY GODD*** HOME. MY APT .

The OFFICE has a COMPLETELY DIFFERENT ADDRESS.

So NO. you DID NOT deliver it to the correct address. I dont live at the godd*** office!

THIS PLACE DOES NOT HAVE FRIGGIN DEPARTMANTS OR A CENTRAL MAILROOM.
ITS AN APT COMPLEX. PLACES WHERE PEOPLE LIVE AND WORK. NOT A COPORATE F-ING MAILROOM. B*****S.

So because we live in an apt complex, were.. what? F-ing cattle? the office people dont notify the residents here. its not there f-ing job. ITS YOUR F***ING JOB to deliver a godd*** package.
We dont deserve the same courtesy because were not f***ing home owners? were just people you can s*** on?

UPS comes to my door. right to my godd*** door.
NOT some lazy godd*** s*** like FEDF***.

So if there were a bunch of packages addressed on one street, resident and apt, you would just dump them out, right? because you found the street, and who cares if they godd*** get to anybody. becasue you delivered them to the street. and folks can just wonder what happned to their documents or s*** they bought on amazon. Cuz YOU found the street. Thats all you needed to do.

in thouroghly discusted with fed ex and you personally.
i dont even know you and hope you rot in eternal hell.

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Bev January 8, 2016 at 9:12 pm

My mom gets monthly medicine. I had fed ex document in notesat first delivery to
Deliver to back door between door and screen. FedEx delivered to wrong address. When calling they described the house and it was her neighbor who got moms meds. This is unacceptable. You need to train your drivers on ensuring they know where they are before delivering.

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Max Liedtke December 30, 2015 at 3:05 pm

I paid for an over night delivery by noon of a construction bid that had to be there on Fri. Nov. 6 no latter than 3 pm. It did not make it on time. They said they tried to deliver at around 5 pm. Too late. I would have been low bidder but it wasn’t there. I’ve asked for a refund and they tell me that it was late because of the weather. The letter went from sacramento to redding ca, and I was told that it would go by truck. I went back over the weather for those two days and there was no adverse conditions. Now they tell me that it went by air. Who thinks that they would use a plane to go 175 miles? Besides there was no adverse weather. This is over $26 and they use such a lame excuse instead of admitting that they were just slow that day. I will never trust FEDEX for anything ever again. How stupid can fedex be? Things can be checked and verified. I want my hard earned money back fedex. signed: Liedtke Construction

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Tay December 28, 2015 at 4:42 pm

Dear Mr. Fredrick Smith,
Something needs to change. We were expecting a package. The driver documented that he delivered the package. My husband was standing on the phone with dispatch outside. The driver drove by. This behavior is unexceptable. I’m disappointed in the lack of service. You are paying drivers who are not doing their job.
Tay Manzoni

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Sheilla December 28, 2015 at 11:53 am

I ordered an item that was to be delivered on Dec 24th. It was one of my grandson’s big gifts from Santa. One for his sister was ordered and received a day before due to be delivered to a different address. But Santa couldn’t give one child and not give to another, so therefore neither received their Big gift.
I tracked the gift and it said Delivery Dec. 24th, then Dec 26th. So I started tracking it on the 26th and at 8:56am it left on vehicle for delivery. At 4:05 it said ‘delivery exception: Local delivery restriction. Delivery not attemped-Delivery will be re-scheduled when conditions improve. That is a lie because we weren’t having any bad conditions. Dec. 26th was the best day we had in 3 or 4 days.
So not only did my grandchildren not get their big Santa gift, but your company has also lied to me.
Do I think you will be contacting me,NO! So I will be also sending certified letters, restricted receipt to corporate offices.

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Donneka December 26, 2015 at 6:25 pm

This company is very unprofessional I still Haven’t received my package and I had 2-day shipping ordered last Friday. They told me my package will be delivered today and it still hasn’t came. I hate fedex!!

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Michelle December 24, 2015 at 10:30 am

THIS COMPANY SUCKS!!!! TOO MANY COMPLAINTS AND NO ACTION BY FEDEX CORPORTAION…STOP USING FEDEX UNTIL THEY ACKNOWLEDGE THEIR CUSTOMERS WITH RESPECT BY DOING SOMETHING ABOUT THESE UNPROFESSIONAL DRIVERS….MAYBE A CLASS ACTION SUIT WILL GIVE THEM THE PUSH NEEDED!!!!!

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Lisa December 23, 2015 at 3:48 pm

I am disgusted. I sent medical specimens via FedEx for Priority Overnight delivery only to discover that FedEx simply decided to delay my shipment and hold my specimens packed with ice in a hot Memphis warehouse for an extra day, thus delaying a medical diagnosis for two patients and forcing two people in agony to have to redo an entire testing process and pay hundreds to ship these items again. They were unwilling to help and customer service was non-existent. The worst part is that these were obviously medical specimens and no one even bother to call and advise me of the delay!!! How do you simply decide to ignore a priority medical shipment?? I could have used UPS, DHL or the Post Office and gotten better results. This is horrifying. I fully intend to escalate this to the highest level! I thought UPS was bad, looks like I will be switching exclusively to DHL from now on and just pay for the reliability.

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Kay December 22, 2015 at 3:18 pm

Ordered gifts scheduled for delivery today 12/22. Setup notification to send me emails upon delivery, exception, delay. Checked the status online using the tracking number and the package still says “in transit”. As most people know if your package doesnt say “out for delivery” the day its scheduled to be delivered something is wrong. Called customer service and spoke with Hector. From the beginning he sounded like he was mad. In customer service you should sound cheerful, helpful, or at least not annoyed that you are doing work. Gave him the tracking number and asked why it wasnt say “out for delivery”. He puts me on hold, after 2-3min he comes back and tells me he tried to call the location that has the package but no one answered. He continued saying that my package would probably be delivered tomorrow and that its been rerouted. When i asked why was it rerouted he said i dont know i couldn’t get through on the phone. I told him this was unacceptable, that maybe and probably is the wrong answered, and that i understand if he cannot help me so please get me someone who can. He told me i could pick the package up, or the recipient could pick it up. Wrong response. He put me on hold for about 1 minute and then transfers me. Didn’t say im transferring you to this person, nothing. After pushing buttons for customer service on the number he transferred me to i was placed on hold and then disconnected. I know that customer service reps or anyone can transfer you to an active line or non active which typically does what this one did to me. Its a dead transfer where the line doesnt connect thru.
I call back and get a different rep, and low and behold the package isnt even at the delivery facility, it was delayed someplace else so there is no place for me to pick it up. The package isnt going to be delivered by its scheduled date, she doesn’t know why it hasnt been updated to reflect the new information and there is nothing anyone can do.
Beyond the piss poor customer service, wrong information, delay in my item reaching it destination I am more upset that i wouldn’t have known unless i called. That whomever should, manual or automated, your tracking information gets updated it didnt happen. And no one cares. Im just another pissed customer at the holidays who is stuck with it.

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Michelle December 24, 2015 at 9:54 am

The drivers are the worst. My neighbors and I have left notices in our building to deliver the packages to neighbors and they leave the packages in the hallway. HELLO THIS IS THE CHRISTMAS SEASON…WHAT DID THEY EXPECT? I am home on vacation waiting for the my Christmas packages and the driver lied and said they were here and no one answered. Not only that but when I went downstairs at 6pm there was no door tag. I have called FedEx 4 times and each time I’m told someone will call me back….No one ever does. I think the FedEx person is upset because I have not received 4 packages they have left in the hallway and filed a complaint. THERE HAS TO BE SOMEONE WHO IS READING THESE NOTICES AND TELL US HOW WE CAN TAKE A CLASS ACTION SUIT OUT ON FEDEX….This hS got to stop. I order regularly Saks…Neiman Marcus….Bloomingdale and Walmart and will request my package be sent by USPS.

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mrs. williams December 15, 2015 at 1:29 am

first of all would be nice if i could actually understand the customer service reps…every time i have called i can hardly understand them because they do not speak very good english….so i was going to spend 300.00 or so in shipping but needed to know the price per weight…i called after looking the prices online..just wanted to double check my math…and the guy gives me off the wall prices…so he finally gets close to the numbers online, but still not there…he was 10.00 off and on another price he had switched two of the numbers around that i got…so after getting so many off the wall numbers …like 1000.00…800.00 etc instead of the 128.69 from what was right in front of me online plus when he got close to the one price online i asked him to double it and he could not do math he was 18.00 off with basic addition so i asked to speak to the manager/supervisor…he proceeds to tell me that they did not have one….and i said so you mean to tell me that not one manager or supervisor is working with you tonight …and he says no we do not have one…and i said ok dude im gonna ask you one more time to please put a manager/supervisor on the phone..i have worked in centers like yours before and i know for a fact that they do not leave employees by themselves without a manager/supervisor so for the last time please either put the manager/supervisor on the phone or i will go straight to corporate..so he said ok ok hold on and he goes and gets one..well he gets on the phone and again i could barely understand him…he was not from the US at all neither one of them was…in fact none of the fed x reps i have spoken to in regards to other packages none of them were from the US…but anyways i explain this to the manager/supervisor and he starts giving me prices that were off as well…on the one he was like a dollar off..ok no big deal…so the other price he was 20.00 higher than the first guy and online was 20.00 less than the first guy i spoke to….so after this many false answers nobody on the same page…i told them if they could not get on the same page that the other guy working under him was cheaper in price than he was..that they just wanted to make up prices to float their boat…that i would be taking my business elsewhere….does not hurt my feelings none..after this week with other items i had ordered and they screwed up multiple times with loosing my packages and now this and not being able to understand any of them but to make stuff up off the wall stuff…these people make me think they are gonna steal my identity or something..glad i did not give them my credit card info…yep fed x you have lost my business…

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Stephen Nesbitt December 8, 2015 at 8:40 pm

Wow you suck your mother f-ing driver refused to deliver my wifes package to our address in honolulu hawaii 96837 with my wife Kelli L keawe on the shipping label and so for me Stephen nesbitt no packages to be delivered to me but starting today remove my name from the can’t recive any delivery to my house immediately and put allowed to recive any and all packages from fed ex.also I am asking for an out of a court settlement which can discussed later and to fire the individual driver immediately.if any questions please call me Mr Stephen Nesbitt 808-782-XXXX or 808-853-XXXX

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JOHN LELKO December 5, 2015 at 6:40 am

COMPLAINT # 01359421-UNANSWERED -3RD REQUEST.WHY NO REPLY?

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Maureen linthicum December 3, 2015 at 4:48 pm

I’m leaving to go to my daughter,s in Nj while my husband undergoes 7 weeks of radiation. I called FedEx to set up an account so my neighbor can send my mail from my residence in MD to NJ. She asked me three personal questions that had nothing to do with me or anywhere I’ve been. Of course, I said I never heard of those places. She said she couldn’t open the account because I answered wrong. I asked her what public records she got the so called info from. She finally told me she got it from the dmv. I called my dmv in Maryland and they said they had no such records of me that your agent said she got the info from. I don’t know where she went for the info but she was wrong. I have lived at the same address for 16 years in Ocean City, md and for 20 years previous to that at a different address also in Ocean City, MD and before that for 20 years in Kensington, md. What kind of stupid questions do you ask anyway. Why didn’t she go to the credit bureau. She should be fired

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fedUPKephaS November 28, 2015 at 5:39 pm

14 telephone calls. 5 So-called Delivery attempts. Dead end street with myself and another witness Verifying no FedEx truck in the vicinity all week, no FedEx notices attached to any front door. no $1,100 rocker recliner. and yet the online tracking service shows that there were five delivery attempts but no one was home at the business or address. Finally got hold of the local distribution office manager who refused to find a delivery person on Saturday evening and she herself would not deliver it either.. when I asked for her name number and position she hung up on me. I then called the police and filed a report for theft of mail. I also called the corporate office and receive the telephone number of the senior security specialist for my local unit of Mr Hagen worst customer service I have ever received in my 55 years of living… worst consumer advocacy that I’ve ever received in my life!…. still waiting to find out if I will ever receive my chair or………………. I apologize for the grammar and spelling but even their website that I’m writing this on is not cooperating.

contacted the corporate office security department and was given the telephone number of my local senior security specialist

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Mark J. Montgomery November 10, 2015 at 1:00 pm

I have never in my life read so many negative comments about a company. I too have a horror story & personally will NEVER use Fed Ex again, ever! Whether it will matter at all I am writing the CEO in the next couple of days. I have been in business for over 30 yrs selling on many sites online. I have always used USPS, UPS & wanted to try Fed Ex for a large heavy package. While they were the least expensive you get what you pay for. They destroyed a customers purchase & then refused to honor the insurance claim. Fed Ex let me be clear, I will tell all my business associates & anyone I know to never, not even if you were the last delivery company on earth, to use Fed Ex.

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Gloria Schwenderlauf October 8, 2015 at 1:57 am

Gloria A. Schwenderlauf
** Stanhope Ln. #**
Hayward, CA. 94545

FedEx Corporate Office
FedEx Corporation
ATTN: CEO: Frederick W. Smith
942 S Shady Grove Rd
Memphis, TN 38120 October 08, 2015

Dear Mr. Smith,

I am writing this letter to you in regards to the horrible service that I have received from your company. This is not the first time, but certainly by far the absolute worst experience I have had to date.

First I want you let you know that I am disabled, I have had a total left hip replacement which left me with my left leg 1 inch shorter than the right. I have to use a cane to get around at all times. I am also wearing a knee brace due to a bad knee that will also be requiring surgery at year end. I am at home at all times unless I have a doctor’s appointment.

Thursday October 01, 2015
My sister had ordered me a desk that I wanted from Walmart; it was shipped on September 29, 2015. The expected arrival date was Thursday October 01, 2015. On that day our lobby door was not working correctly, the FedEx driver had called up (by dialing #156 to reach my apartment) but was unable to get into the building. This was at 10:10am. I went downstairs (my apartment is on the first floor) but he was gone by the time I made it down. There was door tag left # DT708943363364. I called FedEx and let them know what had happened and was assured that the driver would be back on Friday. I was also told that I would be his second delivery.
A locksmith was out to our building and the door was fixed and everything was working normally by 1:00pm.

Friday October 02, 2015
I specifically stayed in the front room right next to the phone so that I would not have any problem with getting my delivery. I waited until my sister called me at 12:45pm and told me that she had just checked the tracking online and saw there was a delivery exception at 12:25pm, “customer not available or business closed”. I was shocked to say the least, as the telephone never rang. I then went downstairs and there was no door tag on the door at all. The driver DID NOT come to deliver the package! I came back up to my apartment ad immediately called FedEx. I was on the phone with them from 12:52pm to 1:15pm = 24 minutes. After speaking to a young lady and telling her I was disabled and would not be able to pick up this 88lb package, she says to me well we could hold it at pickup for you. I told her she didn’t even listen to what I was saying. All she would say is well the driver attempted delivery at 12:25pm. I finally asked to speak to a supervisor. I was then transferred to an advocate. She called the Newark, CA. facility and was told they would have the driver try to come back that day. I knew that would not happen. I asked her to have it scheduled for delivery on Tuesday October 06, 2015 as I had a doctor’s appointment on that Monday.

Tuesday October 06, 2015
Once again I am in my front room waiting at the phone. 8:23am the phone rings, it was Amazon with a delivery,
I buzzed them in and my delivery was made.

I go back to waiting for FedEx to call up. My sister calls me and tells me there was another delivery exception “customer not home or business closed” at 9:23am. Now I really couldn’t believe this since an hour earlier I got one delivery just fine and I was right by the phone all this time. I went downstairs and once again there was no door tag… this driver DID NOT come to deliver my package for the second time. I called FedEx again, I was on the phone with them from 9:36am to 9:48am = 12 minutes, the person I spoke to called the Newark facility and was told they would have the driver come back to deliver my package. So I go back to the waiting game of sitting by the phone. After waiting for 4 ½ hours I called FedEx again. I was on the phone with them from 2:29pm to 3:01pm = 32 minutes. By this time I am very very irate, the gentleman I spoke to called Newark and was told the driver would only come back if he had time. Then he asks me to hold for a moment, I told him ok. The next thing I know he comes back online with yet another advocate. So now I am even more ticked off at just being shuffled around and not really achieving anything regarding the delivery of my package. So I go through the entire record with him as to what was happening. Now I am asking how I am supposed to get my package since this was “the third attempt”, although I know beyond the shadow of a doubt that this delivery person DID NOT attempt to deliver to me. This advocate also called Newark and was told if the driver had time he would stop back. This advocate marked my issue as an exception and told me it would be delivered on Wednesday October 07, 2015. He also took my cell phone number so that he can call me to make sure I received my delivery.

Wednesday October 07, 2015
I have been up since 4:45am. I am once again playing the waiting game, phone on my desk as I type this letter… I have sat here all day waiting for the FedEx driver…. The other days that he supposedly came by were before 12:30pm. I called FedEx at 1:56pm asking the status of my delivery, they assured me my package was on the truck and would be delivered to me today. At 6:03pm my sister called to let me know that the shipping report online had changed to say estimated delivery would be Thursday October 08, 2015. This is just over the top! Of course I called FedEx at 6:12pm. This time I am told that the driver called them at 3:28 and told them the package was not on the truck. Yet on the FedEx tracking report it says that at 3:24am package was “on FedEx vehicle for delivery”. I then ask to speak to a manager. The gentleman places me on hold and comes back online with yet another advocate. This is now the 4th one I am speaking with. Of course I now have to go through the entire history of this disaster with him. I told him this was ridiculous. He wanted me to wait 2 hours to have someone give me a call back. H called Newark and was told that I would have the package delivered tomorrow by noon. I told him I am not waiting for anyone to call me back, I am certainly not going to sit around till noon waiting for something I do not trust to come any longer, I have had it. I told him to let the folks at Newark, Ca. facility that I would come to pick up the package, he did and that was that.

Then at 6:46pm someone from FedEx called me, he apologized for all the problems and then said that the call may be monitored. At this point I said oh good, I really hope it is. I want you to tell the managers above you to actually listen to all of the recordings from October 1st through today, 2 and 3 calls a day of me asking about my delivery, and consistently being lied to about getting my delivery. I told him the way all of the staff there at FedEx treat the customer is deplorable, each time I spoke to a different person and each time I got the run around, absolutely disgusting. I said I was not going to talk to him or anyone else any further, I had already made arrangements to pick up this package. At that point I said I was done and said goodbye.

I am going to go and pick up my package October 08, 2015 at the Newark, CA. facility. If anything happens to my hip or knee due to picking this up when I should not be doing so I will contact an attorney and have FedEx pay any incurred charges. I let each person know I was disabled and they completely ignored that fact.

There is a serious lack of training, or of terminating these drivers who apparently don’t want to work. There are a lot of people out there willing to work and to work hard, fire these incompetents and get some new people in place.

In reading the comments on the FedEx Corporate Offices and Headquarters web page it is obvious that this is an ongoing problem which spans across many States. I can’t understand for the life of me why the word of the customer is not believed, especially at the rate of the same complaints over and over by so many different people. When we are telling you that no driver showed up or even left a door tag, we are not joking around. It is employees like these who will drive your business right back into the ground from where it began.

As for me I am certainly going to send a letter to Walmart asking them not to use FedEx any longer, and that I will no longer order anything from their store until they change their delivery service. I will urge all of my friends and family to do the same. It is not worth the shoddy service, the agents representing your company not actively listening to what a customer has to say and then getting nothing but a run around for a week and then having to actually go and pick up the item yourself because you now know you cannot trust their word on yet another delivery date. I would think that someone in a management capacity would have gotten the package off of the truck and delivered it themselves to show that the company does care about their customers. I have been shown otherwise for this entire week.

This is one less customer who will use any of your services again. Good luck that your business doesn’t fail due to the people you are hiring, it is really sad.

Sincerely,
Gloria A. Schwenderlauf

Cc: posted on web page as well as mailed to CEO

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A day at a fedex office -DC metro region October 15, 2015 at 8:31 pm

4am: the sort is about to start and the sort manager does not know what to do but he keeps sorting the packages into the wrong belt and line anyway. The loaders are confused because the packages are coming so fast for them to be able to load into the truck, so they don’t load but just throw/dump the packages like a pile in the truck waiting for the driver to come and sort it out
7am: the drivers start coming in and is frustrated that he has to do the loader’s job. He complains to his boss who approach the P&D manager-who laughs annoyingly and walk away without doing anything.
930am: the driver finally merge from the mountain of packages, tired and sweating. He drives off cursing and dejected because he is helpless as well as the contractor . he is not expected to bring any package back even though he is having a late start.
The terminal staff have no idea of what should go where, the driver has packages that should not be on the truck, and he wont be delivering it-it is out of his work area.
The terminal management will charge the contractor for non-delivery, and the driver will loose part of his income too

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julia brady October 1, 2015 at 10:32 am

Fed ex is the worst delivery company EVER. i WAS SUPPOSE TO RECEIVE A PACKAGE FROM WALMART ON SEP 25. FED EX DRIVER CLAIM THAT HE CAME ON SATURDAY SEP 26 , I DIDN’T RECEIVE A DOOR TAG. WHEN I TRACK THE PACKAGE ON SUNDAY I SAW WHERE THEY CLAIMED THAT THEY CAME ON SATURDAY.

WHEN I CALL FED EX ON SUNDAY THE CUSTOMER SERVICE AGENT SAID THEY CAME ON SATURDAY AND WOULDN’T BE ABLE TO MAKE ANOTHER ATTEMPT UNTIL TUESDAY BECAUSE THEY ONLY DO HOME DELIVERY ON TUESDAY AND SATURDAY. I TOLD HER TO MAKE SURE HE LEAVE A DOOR TAG IF IM NOT HOME BECAUSE HE DIDN’T LEAVE ONE ON SATURDAY.

ON TUESDAY MY HUSBAND WAS HOME WAITING FOR THE PACKAGE UNTIL 2:30 BUT THE DID’T SHOW UP. HE LEFT A NOTE ON THE DOOR FOR THEM TO LEAVE IT WITH MY NEIGHBOR. WHEN I CAME HOME MY NEIGHBOR DID’T RECEIVE IT AND AGAIN THERE WAS NO DOOR TAG. WHEN I CALL THEM AGAIN THE SAID THE DRIVER CAME AT 1;44. I TOLD THEM THAT’S A LIE BECAUSE MY HUSBAND WAS HOME AT THAT TIME. THEY ALSO SAID HE CAME BACK AT 5PM. I ASK THEM SO WHY HE DID’T LEAVE A DOOR TAG.
THE DRIVER IS A LIAR. HE DID NOT CAME TO MY HOUSE. ALL HE DID WAS PUT IN THE SYSTEM THAT HE CAME WHEN HE DID NOT.

I TOLD THEM TO HAVE HIM DELIVER IT ON WEDNESDAY AND TO PUT A NOTE FOR HIM TO RING MY BELL AND IF IM NOT HOME TO LEAVE IT WITH MY NEIGHBOR. WHEN I CALL THEM ON WEDNESDAY AT 8PM THEY SAID ITS OUT FOR DELIVERY AND SHOULD WAIT. WHEN I CALL THEM BACK AT 9 PM THEY SAID IT DID’T LEAVE OUT BECAUSE THEY ARE WAITING FOR MORE INFO, I ASK THEM WHAT MORE INFO THEY NEED THEY HAVE MY ADDRESS AND EVERYTHING ELSE. IT’S THURSDAY OCTOBER 1 AND I STILL DIDN’T RECEIVE IT.

DON’T EVER TELL THEM WHATS IN YOUR PACKAGE. WHEN I MADE THE FIRST CALL THEY ASK ME WHAT WAS IN THE PACKAGE. I TOLD THEM A PHONE. I THINK THEY WANT TO STEAL IT THAT’S WHY THEY DOING ALL THIS. THEN THEY ARE TELLING ME THEY MADE 3 ATTEMPT ALREADY I WOULD NOT DO ANY MORE, WHEN ALL THIS IS NOT MY FAULT.

I WOULD NOT RECOMMEND THEM NOT EVEN TO MY DOG. THEY ARE THE WORST I MEAN WORST. DO NOT USE THEM

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Sophie September 26, 2015 at 4:10 pm

Frankly, after reading the other comments, I doubt FedEx will read this or even care. But, going forward I will avoid using this service. OK. Who cares if I take my business elsewhere – but if there are enough of us . . . .
Briefly, my package was signed for by someone who doesn’t live here and perhaps doesn’t live anywhere on the planet. (Building of 150 apartments.) And, of course, that person just walked away with my package. This happened outside my building – the driver couldn’t even come inside? Plus, there was one tag left – only one with three dates – and this was the final delivery. PLUS, to top it off, the tag left on the door was scribbled in illegible red ink – writing was all over the tag in childlike huge letters – totally impossible to read. Whom do they hire?!

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angela August 27, 2015 at 11:42 am

Why has there not been a class action lawsuit filed by the thousands of consumers who have experienced nightmarish delivery practices by fedex? In regards to distinguishing between fedex express and fedex delivery, I have had terrible experiences with both. (Even caught a fedex express driver asleep for an hour and a half in front of my home). In 2013 a 4,000 page Federal Trade Commission fedex consumer complaint document was published. I am astonished that fedex has done nothing to improve their delivery practices– in fact, they are getting worse. I may be really far off, but could it be possible that fedex has avoided such a class action lawsuit for unreliable delivery of packages because blame could simply be shifted to the drivers? Until 2014 fedex drivers were considered to be contracted workers and NOT employees? Were the corporate heads able to just lay blame on the drivers and not be held accountable because they were not “employees” of fedex? Now that the courts have determined the drivers ARE employees of fedex, can a class action lawsuit be filed against the corporation for their horrendous delivery practices? I will not begin to go in to detail regarding my experiences with fedex–just read the previous posts and they will summarize most of my negative experiences.

–Frustrated with FEDEX

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John Salmons August 20, 2015 at 7:39 pm

Never on time. Sometimes no delivery at all. Waiting on one 2 days late now. Ludicrous excuses, High Water, (during a dry spell) Snow (in another state) delivery was to be from THIS state where there was no snow, Couldn’t find me, (they have GPS in the trucks) or so I am told by the Fedex people I talked to (in Indonesia, Taiwan, or where-ever they are that they can’t speak understandable English), Now they say I gave the wrong address, then I finally confirmed that it was right with them through all the broken English by phone. WTF!!!!!!!!!What happened to Fedex? They used to be a good service. In the last 4 years, to say that they NOW suck ape shit, is a monumental understatement, (or a compliment) I have a neighbor that won’t buy on line from anyone who ships with Fedex. From now on, me too. Fedex, get your ducks in a row. There is no way of explaining how totally incompetent your service is now.

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John August 18, 2015 at 3:25 pm

Most of these comments illustrate nightmares that should not have happened. I have worked for FedEx Express for years, made my share of mistakes I’m sure, and have tried hard to provide good customer service between the time the package gets on my truck until I deliver it to you. All I ask here is that, in venting your frustrations, you specify FedEx Express or FedEx Ground/Home Delivery. These are 2 very separate businesses and one should not be castigated for the mistakes of the other. Just be fair.

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seperate Entity October 13, 2015 at 7:46 pm

John,
You are very correct In asking that the customers should specify whether it is FedEx express or FedEx Ground/Home delivery. If I was in your shoe I will not want to be placed in the same pot with bad people.
However, if you were working with either of the other entity that you talk about, and experience the following; I will like to know your response:
-in the Potomac region, the managers are inept, incompetent and unqualified
-They indulge in chronism by employing their friends and family who have absolutely no business working in the terminals. The only reason some of them are working in those places is because their brother or sister is a manager there.
-They do not load the trucks as they are supposed to, instead they just dump the packages on the floor, and expect the drivers to sort them out; and then deliver-this result in damages, mislead and accidents
-The contractors/drivers are been pressured to deliver at all cost even when it is impossible to do so, they are also pressured to apply codes that are applicable. for example, if you as an express driver go to a business outfit to make delivery and you are unable to deliver; you can leave a door tag and go back another time. A ground driver with about 300 packages and 100 stops does not have that luxury. Deliver or loose your contract.
-When a contractor apply to work at Fedex, they buy the route, they are constantly been hounded by this so-called managers. If the contractor does not play ball, he can loose the contract; and the routes can be given to a proxy who can run the route for the managers.
-the system of compensation of the terminal(Volt) staffs encourage them to be envious of the drivers because most of them depend on “so called” performance bonus which is not in any way related to their actual performance ;but greed.
-there are lots of good drivers who have come and gone from FedEx Ground/Home because of the enormous frustration associated with the way the terminal workers perform their own duty.
-if you have Sort manager who can not design a good flow chart, consistently load the wrong package on the wrong truck, or wont even load it at all you wont be able to ask for nothing but fairness
-packages don’t arrive at the right time or day because they are misloaded, but drivers can not scan a package misloaded on the truck as such; they must pretend that the address is wrong and then the customer will complain about non-delivery.
I can continue to write until next year, but it is not a pretty system.

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Connie Ayers August 13, 2015 at 10:21 pm

This makes twice fedex has lost/disposed of my packages.. my packages was suppose to arrive Sat. AUG.8 and nothing, so I contacted fedex everyday this week, and I was told they would be tracing my package and keep me notified.Not once did they call me….. This morning I called, and they said it was delivered. Really? I was here all morning and not once did fedex show up at my house… So I’m getting out word what fedex is doing since this makes twice, and I was told the fedex guy was seen with other women in his truck and they where not in uniform… So I called fedex to let them know what was going on, and he is not doing his job and guess what they hung up on me…. All I can say is fedex is a sorry service and I pray they get investegated again.

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Franchesca fox August 7, 2015 at 9:27 pm

Very disappointed with FedEx yesterday on the 6th of August they tried to deliver a package my husband called 5 minutes after you left the door tag knowing seem to know where the truck was how to contact the driver or anything like that so then I called back and I was told that it would be on the 7th of August so I waited till noon I called and was told that it was not even on the truck that it would be put on the truck at 4 o’clock to go ahead and take care what I need to do no worries well I come back 40 minutes later there is a door tag on my store I call back they say they will call me within an hour and they never call back I called back again they tell me now I have to wait till Monday which I won’t be home and they cannot reschedule it for another day until they talk to somebody Monday there for now I am waiting 5 days for an item that I should have received today their customer service is less than par and there ability to communicate is even less than that will never use FedEx to send a package ever

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Marina August 6, 2015 at 10:01 pm

Fedex is useless , full of ignoring and careless workers. I sent package to Canada. First, they made mistake in address on label and blamed me. Then never contacted recipient and lied that nobody was home. My aunt still didn’t receive a package. I even emailed my problem to CEO, but seems he doesn’t care too. SAVE YOUR NURVES AND STAY AWAY OF FEDEX

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Willie A Law August 1, 2015 at 3:54 pm

I am very disappointed in the service provided at FedEx. The driver that has my package on his/her truck was very dishonest and did not attempt to deliver the package. I will never use FedEx again!! The ethics of this company is beneath the surface of cow dung. FedEx in unreliable and can not be trusted with the least of societal possessions.

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Robert Linnartz July 25, 2015 at 4:27 pm

Fed-Ex is a joke, my package was scanned in for the truck at 741am and then at 805am the driver says he can not find address, pretty funny seeing I live 45 minutes away from where it was scanned,and when I called them about it there boss Kelly in the Saginaw warehouse tells me that the driver never took the package out of the warehouse,and this package had next day delivery on it now I have to wait till Monday to receive it,I will never use this company to deliver anything for me,seeing the driver has the right to deliver only the packages that he/she wants to deliver,have made a case on this at too points,but as we all know,they will do nothing about it,I guess it is time to contact an att. on this and get people fired,and at the same time go after the wages that I am losing do to there incompatince, fed ex you have my number but I know as well as every other person out there you are not going to do anything about it,maybe you should just change the name of your business from fed ex to usps 2 seeing you both are alike and don’t deliver what you promise.

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Tonya July 25, 2015 at 11:16 am

Ordered a package from a company I always order from and never had any problems until this driver came along on this route. The drive claimed he delivered my package Wednesday, July 22 at 10:38AM. I checked there was no package and no door hanger to say he attempted deliver. I then checked the package tracking on FedEx.com and it says “Package delivered: no signature required”. Called customer support to find out what was going on/what could be done; Opened a “Driver Fault” case and they gave the driver 48 hours to “Retrace his steps”. WTF! So on Friday morning they called and left a voicemail stating that I should contact the sender of my product because they drive stated that he did indeed deliver my package. Well…. why don’t I have it? because he didn’t deliver! They suggested it was stolen…BS. I get tons of packages from UPS, DHL, and everybody else left at my door and no neighbor or anyone else in my apartment complex has ever messed with my packages.

I called back to see what the consequences the drive would face…NONE! They just said “Sorry, I recommend contacting the shipper”. No one wants to here sorry after they have spent their money; and I still don’t have my package. The fact of the matter is he didn’t deliver, and probably still has my package.

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Lucy July 16, 2015 at 3:39 pm

I’ve had an ongoing problem with FedEx and FedEx Smartpost and here’s the reason why. I am a disabled senior. I order items online and ask for delivery – it is usually either USPS, FedEx or UPS. When the ordered items are sent, it usually begins with FedEx and then it is transferred over to FedEx Smartpost meaning the local post office gets my package. On all emails when ordering I write instructions for delivery and also on the FedEx tracking I request notifications to me so I can track the package. I always put in the following: “I am disabled. Please ring Buzzer #6, come up one flight, turn left. Do not leave in Hallway” – NOT ONCE has FedEx forwarded to FedEx Smartpost my message regarding delivery to the local post office and the package is never delivered to me personally. What else can I do to have FedEx Smartpost comply? Exhausted and disgusted with the service.

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Keith Rivera July 11, 2015 at 2:55 pm

The worst company . I am being evicted because of there lack of integrity and incompetence. The driver said he came to my apt, well I was in the lobby. He or she lied. After calling and speaking with the reps and getting the 6 hour run around, they told me at 2;00 in the afternoon that the driver is back at the station ( 15 min from my apt JFK airport) and I will have to wait til; monday morning. They were fully aware of the urgenvy of this delivery and still gave me the CYA run around. As a result, I have to tell my landlord I wont have the rent for monday morning. I will be evicted. They claimed all day and they couldn’t get in touch with the driver…..really….A truck full of packages and they couldn’t find him. They have gps systems built into there vehicles…They are heartless and shouldn’t be allowed to conduct business. They are liars. This is what happens when companies get to gig. Please anyone, everyone stop using them. The only way to have an effect on a company this big is to unite and show them who is really in control. Us the consumer. Dy the way, the driver, the call center persons, the dispatcher all will get there checks this friday. Just a footnote, they need to have clear speaking people on the phones. Regardless of there ethnic background, they should be proficient at speaking clearly and fluently. The first two people I spoke to had horrible english . I was constantly asking them to clarify there words….As a direct result of FED EX and there integrity issues.

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seperate Entity October 13, 2015 at 7:54 pm

FedEx does not provide all the support you are talking about to Ground or Home delivery. The rule says that they can not deliver to Apartment . The people you spoke with most have absolutely no idea of what the driver is doing or suppose to do.
All the people in the office do is like police work

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Anonymous July 7, 2015 at 11:25 am

As a long time employee in the Big Apple district I am saddened as to how far FedEx has fallen. We used to be innovators, we were bold, brash, cocky. The company had faith in it’s employees, and was loyal to them. As a result, the loyalty was returned. We had pride in the fact that we provided service for our customers EVERY day. Rarely days of late freight, rarely sick calls.WE were the company others tried to emulate. Airborne, Puralator, Emery, DHL, and yes, even “Big Brown”, UPS. NOW, we’re trying to be like UPS! We’re nothing but a shell of our former self. Mr Smith, THE BIG APPLE DISTRICT IS IN SHAMBLES!!!! EVERY station has problems making service, we are being worked like slaves, given unrealistic goals, being set up to fail, and THEN being reprimanded for not making our goals or service. Grown men and women being insulted and disrespected by being treated like children. WAVES of late freight EVERY DAY, now they want to emulate our competitor by trying to ween out the pick up side of the operation! ARE THEY CRAZY?!?! As a result, people are being burned out, and stressed. So you can imagine there are sick calls all over the district. Management is no help. The director is inept. Personnel is useless. Employees quitting and going to other companies, or taking state and city jobs. Is this what you want? Do you like the bad publicity? Do you even see that this district in NYC is crumbling before your eyes. Mr Smith….PLEASE DO SOMETHING TO HELP US OUT!!!

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seperate entity October 14, 2015 at 12:59 pm

the problem is that the so-called P&D managers in the terminals that service DC metro are incompetent, imagine a manager who can not properly design a flowchart, and is always misleading packages, everyday. arrogant but incompetent.
If a driver mislead a package once the terminal will be asking that the driver be fired, but they do it every day. They don’t know what packages go to what truck, and when they mislead they harass the driver. put wrong addresses on packages, don’t load trucks but just dump it in thereby damaging the packages-but the customers don’t know it is not the drivers fault

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Jesse July 2, 2015 at 10:02 am

FedEx is a bad delivery service. I’m still waiting for my package to arrive after a week of these people telling me, “Your package will arrive today sir.” Every day for 4 days in a row after they said it would be delivered a week before that. I find It pathetic that these people can’t do their job.

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william plantz July 2, 2015 at 9:53 am

this was once a company to be proud of.MR. SMITH was be so ashamed to need all this kind of feed back , or hes to busy building sport centers to care about his company so sad!!!

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Debbie July 1, 2015 at 3:03 pm

I had paid extra for a shipment to arrive at 8 am. It was very critical, and once again FedEx did NOT come through. The driver scanned in that no one was at the business and that they would deliver again at 11 am. well once again FAILED!! no one was willing to help me when I called the service center 3 times. Well I know one thing I will NO LONGER USE FEDEX and will let others know of the horrible service they have so they don’t bother using them either! UPS will now get my business since they are more than willing to go the extra mile for me. Its a shame more people should complain to them maybe then they will get the picture.

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Veronica June 11, 2015 at 10:47 am

I recently had a package being delivered to my home. The driver left the door sticker for me to sign and he would leave the package the next day. Day 2 the driver approached my porch with another slip and no package he did not attempt to deliver the package. My neighbor said he went up the steps with no package in his hand. This driver did not attempt to do his job nor did he attempt to take the slip he left the previous day. The driver would rather I pick my package up from the Camp Creek location oppose to him doing his job. I called the Camp Creek location in East Point, Ga. spoke with Khadija in which she had no idea of what the driver was referring to in regards to my package being left at the Camp Creek location. I also spoke with customer service rep at 800-463-3339 and she indicated there was no way she could contact the driver from Home Delivery they do not have up to date technology in their vehicles. She suggested I set up a customize delivery and pay an additional $5 for their in adequate service. THIS IS THE WORSE DELIVERY COMPANY… This company is always on the news in regards to the delivery driver having accidents and this company has a lot of incidents as well. This company should screen the employees after the hiring process to see if their doing what they were trained to do. This company could benefit for the Undercover Boss show where the executive is checking on the little man to see if he or she is doing their jobs…

Discussed with the poor service in Atlanta,

Veronica

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B May 27, 2015 at 12:30 pm

I have to agree with Unknown. I have worked at FedEx Freight for a little over a year and all they care about is how many bills per hour you do. They don’t care about how damaged the freight is. I see skids of freight for a major big box store and 9 times out of 10 the shipment is damaged beyond belief. Supervisor red shirts are so damn lazy. But you fart in the wrong direction and believe me they will know about it! I will never ever ship something through them! Whatever you need shipped make sure you do it through UPS. Even though it may be a little damaged, but at least you won’t have to waste the time to reorder your shipment because FedEx freight destroyed it!

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Brian Canar May 27, 2015 at 9:40 am

Well I really never liked FedEx they have sent my packages to wrong address lots of time I’ve had to ask my sellers not to send it by FedEx because they suck then I buy a Alienware computer from dell I get the tracking number say’s it will be here by Friday np then they change the date to today so I called FedEx and ask what the deal is I told him it shows it was pickup in EL PASO, TX on the 22nd then it show today that it was shipped today but it also shows it left FORT WORTH, TX today so I called and lets say the rep there was dumb as dirt he tells me this song and dance that it was ship from Mexico but that part no where on the tracking page so they lied about where it was shipped from why? they lied about the dates it was sent why? And rep could only say sorry I don’t want sorry I want to know why there website tracking is lying. So I called Corp that’s a joke they have a computer voice asking to press this and that but nowhere to talk to Corp person this company blows and Tom Hanks shame on you for making a move working for them in castaway where you make it look like they care for people if they did everyone should be able to call Corp and talk to them but I guess the CEO’s don’t care about there company they just want to make money sit at there desk and look important I hope this company fails one day because it isn’t worth crap to me and I see a lot feel the same. I will say one last thing UPS blows you away big time FedEx I have never had one problem and they do care because it us the people that pay there wages not Corp the people if we don’t use them they wouldn’t have one dime. Heck my local post office ships better then them and cheaper lol.

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unknown May 13, 2015 at 2:09 pm

I got hired on with FedEx Freight with all these promises. Mind you I left a good companie making 85 thousand a year getting told I can make way way more as a road driver. So dummies me i take this position. Well know I on my way for bankruptcy because I am not working when I was promised and they won’t let road drivers work on there dock. So if you have any FedEx employee try to get you to go and work with FedEx well I would have second thoughts. There doc sucks all doc workers have no respect for the freight its jam the freight wear it will fit, even supervisor will tell you to do so. Upper management dontncare bout there employees allnthe y care bout is getting there vhevjs . I as an employee of FedEx frieght am not to satisfied with the way they do things and will never ship anything with them in my life.

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Tricia Green May 5, 2015 at 2:53 pm

I want to take this opportunity to comment on a previous negative post that I’d put on this page. I’d had a less than stellar experience with FedEx overall and due to the loss, I just couldn’t let the denied claim go without further pursuit. I decided to post on this page and to email upper management and I can only say that I was both overwhelmed and overjoyed by the response and subsequent outcome. I was contacted almost immediately, after sending my email, by Miss Maxie Kincade who is an Executive Management Assistant. Miss Kincade was a godsend and I truly hope FedEx realizes the treasure they have within their employment! Miss Kincade empathize with our situation and how our small community suffered from the initial product loss and denied claim. In a nutshell, we are a non-profit organization that sells paddlefish caviar. All profit from the caviar sales go into a Grant Fund that organization can apply for when they are doing improvements and additions. This program has done wonders for this community and with suffering substantial losses, we did not have any funds for grants this year. Miss Kincade was able to submit for a one time goodwill gesture reimbursement check for which we cannot be more grateful! I was literally in tears when I opened the envelope and saw the check for the full amount of our loss! In light of our original frustration with the situation that caused the loss, I cannot be more thankful for this amazing outcome. I think when you are diligent about your cause and stay persistent in trying to reach the right people in charge, the right outcome is inevitable! Sincere thanks to Maxie for her understanding of our plight and her display of genuine concern! The community of Glendive thanks you for your generosity!

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Olsen May 4, 2015 at 1:12 pm

This last week, i had a package that was delayed from the shipper. I had expected this package by Thursday it was a must have before the weekend, the shipper did not ship in time, and turns out it would not show until the following Monday or Tuesday. I called FedEx Customer service, and i know it was not their fault at all, but they couldn’t help. I called my local FedEx branch here in The Dalles OR, and spoke to the Senior Manager, Mrs McKinsey, she was on and off the phone with me for two days. She tracked it down and saw that it would show at their hub at 5:30am Saturday, she ended up coming in on her day off and met me at 7am to open up the truck that came in that morning. The package was supoose to be on the back of the trailer, little did we know they put it in the front ahead of thousands of packages. After about an hour, I ended up giving up and said thank you but i understood and that it would have been too much to ask for her to unload the entire truck alone. We left, and about 2 hours later i get a phone call from her, she had gone back, unloaded the truck, found the package, and by they time i was out of town, she took it one step further and delivered it to my house in her personal car. It was sitting on my door step Saturday when i got home. This was so amazing of her. I work for a company that ships and receives a lot of packages, and i will be using FedEx a lot more, because of her. This was above and beyond what anyone could ask for. Thank you so much!

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Biff and FEDEX SUCKS May 1, 2015 at 5:10 pm

WOOOOOOOOW I just spoke with three fedex supervisors and got NO help on the first call, hung up on by the second supervisior and nasty attitude by the third!
They suck!!!

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Craig B. April 24, 2015 at 8:37 pm

A Fed Ex Truck recently backed down my driveway and ran into my car that was parked and unoccupied. The driver quickly exited the location and left the area. My gardener heard the crash from his location in front of the house, noticed the damage as he entered the driveway and even obtained pieces of white paint that came from the Fed Ex truck. I immedaitely contacted FedEx and they put me in touch with their claims people (apparently they are self insured) . They had me fill out forms,get a statement from the witness, take pictures and get two repair estimates. We provided the day and time of the accident, the exact location where it happened and a description of the driver. All the information was sent to them so they could begin their “investigation”. Four days later I received a letter indicating that they were denying the claim because they didn’t know what division of Fed Ex was responsible. They have the date,the time, the location and a description of the driver. This is a very technologically advanced company that can track things all over the world . Perhaps a day or two investigation wasn’t long enough? I am now faced with a $2,000 repair bill because an employee of Fed Ex decided to turn around on my private property, damaged my private vehicle and took off without accepting responsibility for his actions. It seems pretty easy to understand where he picked up that trait from. Nice job FedEx! You have lost a long time and loyal customer and I will spread this story to every person and business owner that I know. I will also see you in small claims court.

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Ali April 23, 2015 at 6:35 pm

Very bad experience, never us fedex again

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Tricia Green April 21, 2015 at 3:49 pm

After reading all of the comments posted on this page, I’ve decided to share our organization’s experience. We are a Chamber of Commerce & Agriculture in a small town in Eastern Montana. There are not a lot of readily available shipping options but having used FedEx in the past, we opted to use their service. Within our Chamber of Commerce, we also sell paddlefish caviar. This organization is non-profit and we do not profit from any caviar sales either. Any proceeds from caviar sales are put into a grant fund that is open to organizations, churches, schools, etc to apply for funds to complete a project. This project benefits the entire community and not this entity. We scheduled a pick up on December 22nd, 2014 for an overnight shipment of 3 boxes containing almost 60 lbs of caviar. The driver completed the necessary airbills and we requested $8,300 of insurance. We assisted the driver by carrying the boxes to her vehicle. At that time, we noticed that there were slight snow flurries. Without any indication of concern from the driver, we returned to business as usual. That was until we received notice from the recipient that they had not received the shipment as scheduled. Upon tracking, we were able to see that our packages went from Glendive, MT to Great Falls, MT where it sat for an extensive period of time. The packages then went from Great Falls to Wolf Point, MT and from there to Memphis, TN and finally to California which was it’s final destination. Our boxes are specially made to say contents are perishable and it states that it is paddlefish caviar. Our shipments are always carefully packed with ice packs and the boxes are lined with insulation in the form of custom fit Styrofoam. Needless to say, a perishable product not being kept at the necessary temperature, is of no value once it finally reached it’s destination on December 24th. When I attempted to file a claim, I was told that the flights were grounded in Great Falls due to severe weather and therefore, regardless of whether we had insurance or not, FedEx was not responsible for an act of God. I was also told that it was my responsibility to know the route of my package(s). I don’t know how I’m supposed to know that information. All I know is that I’m sending it from Montana to California and don’t feel it’s my duty to know it’s exact route. I understand that FedEx does not have control over the weather, however, I believe there are other ways of handling these types of scenarios. They should offer refrigerated/frozen facilities at their depots for the packages that are noted as perishable so that the product does not get comprised. Or perhaps, with modern day technology, FedEx checks the depots that the customer’s packages will be heading to and ensure that there are no weather or mechanical issues that may delay their shipment. If the driver, who accepts your packages, has access to see the conditions of the depot your packages are headed to and can see major delays and/or flights grounded, then they should be responsible for denying your shipment. I would’ve respected FedEx more if they’d advised me of the impending delay, denied my pick up and we reschedule pick up when weather was permitting. Making small companies or non-profits such as ours eat the cost of lost products can make a huge financial impact on any company or in our case, the community. Losses, such as these, can be devastating to a small company. We have been so disappointed in the manner in which this claim was handled that we have chosen to never utilize FedEx again and we do quite a bit of shipping for a small organization. Please be cautious when using their service and read all the disclaimers regarding their liability.

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DGriffin April 14, 2015 at 2:57 pm

Sent 2 packages “first overnight” on 4-13, both to Florida, which means it should have been there before 10 am today. One package makes it-going through Memphis hub. The other critical packae was for a multi-million-dollar proposal due by a dropdead date of 4-14 at dropdead time of 2:30 pm. As I write this my blood is boiling, it is 2:49 pm on 4-14 and the package is still sitting in INDIANAPOLIS-already 1 hour past the due date/time in Florida. I’ve talked to 6 different FEDEX reps from bottom to corporate and all they say is “we’re sorry, don’t know why it is still in Indianapolis, and we can see there were no weather delays. We can’t get it on a plane until late this evening, and the package MAY arrive 4-15.” (24 hours late and being thrown out by our prospective client)! Sad thing is that FEDEX doesn’t care, can’t make it right, and this will probably happen again. Their employees do not care about quality control otherwise someone should have redirected the package with their bright red tape on it that says FEDEX FIRST OVERNIGHT. I’m fed up with their entire organization.

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Bt March 25, 2015 at 7:36 pm

B**ch *ss FedEx,,,,Yall lame as f*** how yo employees hanging up on ppl,,,,important papers ain’t came in we been up since 7 dis morning now our package on its way back to the station WTF!!!!!!!,,,,Yall playing I hope yall see dis sh** to somebody FedEx building finna get shot up or blew up it’s finna be hella of yall out of a job,,,,,,I bet u B**ches improve yall f*** service den,,,,,Hoe *ss B**ches how the f*** u pay for a over night shipment but dat mf dnt come,,,,,So yall gat my money & my damn package Yall ni***s trippin

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Kelsey March 25, 2015 at 11:42 am

I paid for express 2Day delivery 7 days ago. I still have not received my package, and it is the new IPhone, so I can guarantee an employee took it and my phone is long gone by now. I was being lied to every time I called. They kept telling me it was in Memphis due to “bad weather” and finally today they told me they could not find it, and they opened a claim for me. It is ridiculous how poor of a company they are. I always use UPS, and never go to Fedex. What a joke. I absolutely hate this company and the company I work for ships a lot all over the states, and we are SURE to use UPS or USPS. I hate Fedex, I cannot believe they lost my phone, and chances are that I wont be able to get another one. So if you have $500.00 that you want to lose to a shipping company, please by all means use FEDEX.

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aashley March 20, 2015 at 10:58 pm

Well, it seems FedEx has history of poor service based on these comments, which are similar to my experience. Just seems they do not have the capacity to handle the demand. For them this is good, for the payi g customer this is terrible. I had an express package arrive late, no way to determine why; no knowledge until mortgage co, informs me my payment was late. Really didn’t believe, just assumed higher would result in timely service. Just discovered it didn’t happen after several calls to customer service, this is no better than uses just more costly!

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Michael Schulteis March 18, 2015 at 1:43 pm

We ordered a new I-Phone and had it shipped overnight air on March 7th. After 3 phone calls and many apologies, it arrived on March 16th, nine days late. Was given many excuses but no help. Think I will use UPS in the future. Nobody at Fed Ex cared. Very sad.

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Johnny K Kendrick March 16, 2015 at 11:26 am

ON MARCH 13,2015 , MY WILE WAS ENROUTE HOME FROM ATLANTA GA ON I-285 WHEN A FED EX SEMI TRACTOR PULLING DOUBLE TRAILERS ALMOST REARENDED HER NOT ONICE BUT THREE TIMES , TYHE TRUCK WAS TRAVELING TOO FAST FOR THE AMOUNT OF TRAFFIC ON THE ROAD AT RUSH HOUR AND IN A LANE WHERE SEMIS ARE NOT ALLOWED, AFTER FILEING A COMPLANT WITH FED EX ON 3-13-15 I CALLED BACK ON 3-16-15 TO FOLLOWUP TO SEE IF THEY HAD INFACT TALKED TO THE DRIVER , AFTER BEING PUT ON HOLD FOR 10 MIN AND THE TALKING TO SOMEONE THAT COULD NOT SKEKAK VERY GOOD ENGLISH I WAS GIVEN A NEW COMPLANT NUMBER AND INFORMED THAT THE DRIVERS SUPERVISOR WOULD BE INTOUCH, WHAT A JOKE.

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S Coffman March 11, 2015 at 11:27 pm

FedEx Home Delivery is a joke. CSA lied to me three times in one night and denied they could contact FedEx Home Delivery and then said the driver would be in my driveway any minute. never happened and I waited all day. The time lapse of departure and arrival at the Richland, Ms terminal was altered by someone after I complained that it showed the FedEx Home Delivery truck not leaving the terminal until after 2PM and another site on E bay said it was 7:44AM which is what the original departure time on FedEx site. Each time a different customer service agent sounded like they were reading a script. The first said it would be delivered by 8PM until I told her it was already 8PM and she said “oh”..

What a waste of time and too much aggravation by a company that I once thought was a good company that would at least tell it’s customers the truth and not lie while finding the root of the problem. . . .

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Lucretia March 10, 2015 at 3:49 pm

Reading all the comments motivated me to share my experience about FedEx I was a victim of theft this pass December I provided all the information required and fedex denied my claim because the did not see where my package was scan but how can you find it if your driver never scanned it so I took it further we went and took pictures of the drop box it was placed in sent it to them and they have yet to respond to my email. They has a customer service rep by the name of Alex who basically told me we were lying and hang up the phone on me because I would not tolerate him calling me a liar why would I lie if I was the one who has to pay for these jackets yes their driver that pickup up at the Philadelphia cargo city location stole my jackets, a manager by the name of Jay promise to give us a call back after we conferenced them with North Face because they were playing the blame game his tone changed but never returned my call. its ok because I maybe have lost $400 but I still have my life and my job and if this is the type of service an injustice that FedEx has to offer their clients they stand to loose a lot more because I will never ship with them again. FedEx hire these dishonest people and protect them who is protecting us and paying us for our lost because their are LLC and only liable to pay you $100

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Kevin Patrick March 6, 2015 at 3:50 pm

Some months ago I ordered some 9mm pistol ammunition from a company out-of-state. FedX delivered the package but 94% of the ammo was missing; it had been stolen somewhere in the FedX chain of custody. I reported the theft to FedX and supplied them with everything they required to replace the missing bullets. As of today, nothing has been done. Unfortnately, shortly after the theft a FedX employee came to his station and killed another employee, then himself. The ammunition used was 9mm and I imagine the shower used the ammo he took from my package.
Since then, I have written directly to the Chairman of FedX, Frederick W. Smith, in hopes of recovering my ammunition or the money I spent to buy it. I sent photos of the torn box and remaining ammunition but I heard nothing. I’ll try one more time but may have to press charges. Not a good experience.

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Brian Canar May 27, 2015 at 9:47 am

That’s bad they got a lot of dumbass working there and it shows on here call the federal trade commission and report that to them they will help you.

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Fred Cohen March 4, 2015 at 2:05 pm

On Wednesday, March 4, 2015 at 1:43 p.m. on 108th Street between Madison and Park Avenue in New York City I watched a man wearing a FedEx jacket, standing alongside his hand-truck, toss his empty Snapple bottle into the snow on the street. (I provide the details so that you may identify this man.) Your employees are ambassadors for FedEx. This particular ambassador should be recalled. I will be using UPS and the USPS at least until I know you have a policy in place extending to your employees forbidding this kind of behavior. It is bad enough when residents treat their neighborhoods (and mine) with disrespect but to have your employees add to the problem is not acceptable.

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unknown February 28, 2015 at 5:35 pm

I’m a employee at Fedex and was sexualey harass and management don’t give a shit especially if your black and a male and the person who did the harassing is white and a male they tell you that you should shut up and deal with it because we don’t care about what was done to you

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Steve Shields February 25, 2015 at 10:19 am

I was appalled at a manager in your Knoxville, Tn office. I called her this morning and I have to say this has been the 10th phone call i have made wondering where my package was. It was sent out of the 17th of February and sat in Knoxville, Tn office on the 20th before we had the snow. When I talked to her this morning she told me that there were 2,000 packages that need delivery in this area and that businesses get first services and residential was the last of their deliveries on their agenda. Thanks for putting us last. When I tried to ask her other questions about the order, which yesterday they said they couldn’t even find, and she became irate and spoke to us in a very condescending way and then hung up on me. I called the vendor and told them what happened as I have never been treated so hateful by anyone that delivers packages. UPS has never once given us any trouble and I hope I never have to use your service again, and I will tell everyone I know, of my experience and how badly we were treated. Shame on your manager for treating us like we were second class citizens.

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Lee February 25, 2015 at 7:54 am

Another FedEx accident in Columbus OH. A FedEx double trailer is currently blocking over six miles of stopped traffic on I71 north in Grove City, as usual. I have to drive 50 miles a day in Columbus and see aggressive FedEx drivers all the time. Frequently, I see FedEx trucks engaged in driving that is clearly dangerous, such as excessive speed and lane switching. Think about a huge two trailer rig weaving aggressively through traffic. I see it all the time.

I will now invest in a dash cam and a rear cam so I can illustrate my comments via hard proof.

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Brian Canar May 27, 2015 at 9:42 am

They don’t care this company is a joke.

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Anonymous February 24, 2015 at 4:04 pm

Dear Mr. Frederick W. Smith: CEO

I have to tell you I am not pleased with way your company conducts itself in your Hiring process. A relative of mine had applied for one of your truck driving positionsfor Fedex Freight in KS. He is VERY much qualified for this position. He had applied for the position before Christmas. When he speaks with the local terminal manager he tells him that your Corporate office had extended the time to take applications. I can understand them doing this ONE time, but not for 3 months. When my relative either calls or goes over to the office, the terminal manager has told him for the past 3 weeks that he had emailed the Corporate office to close the JOB and he would not be taking any more applications for this position and that my relative is still being considered for the position. He has not done this. At one point he tells him that he has 3 applicants he is considering and then 3 days later it’s 6, then its 3. He told him on Monday, Feb. 22, that he is leaving the job open longer for more applicants and that he has been to busy and hasn’t had time to make a decision on who he is going to hire, but that my relative is still being considered.
Mr. Smith, it isn’t whether my relative gets hired or not, yes it would be great, don’t get me wrong. But more importantly, your terminal manager should not be stringing potential employees along. We are not sure if he is lying and he just doesn’t want to hire my relative or if he is still being considered for the position. Get on with the hiring process. If you have a VERY qualified applicant, then why would you need to continue to keep the job open. You should look into this matter and address the way the managers conduct themselves. They should have more integrity and respect for others.

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t jackson October 14, 2015 at 3:29 pm

I am surprised that you are not aware that fedex is the biggest chronism company now. The reason why the service is terrible is because the people working at the hub are families.
they will not employ him because they might need someone who is a stakeholder for them; what it means is that , they employ a contractor who will be running the business on their behalf. It is another way of job-laundry.
I have no problem with people hiring their brother or sister if they can do the job.
It Is very rampant in DC metro area

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Rich Graessle February 24, 2015 at 10:23 am

I cant tell you how disgusting fedex customer service is, first they deliver valentine day flowers 1 WEEK Late and now they are going to leave a very senssitive package on a truck in the below freezing temps that will probably ruin it. I call speak to someone who is telling me about God, are you kidding me fedex you have fools working in your centers if I want to hear about God Ill go to church not to fedex so called customer service which is worthless.Get me someone who can get my package to me not some fool talking to me about God.

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Megan Hughes February 21, 2015 at 11:36 am

I ordered a package from Amazon on 2/14/15, the package was sent by UPS but do to recent bad weather my package was delayed, so I figured it was no big deal because I was having the package delivered at the Fedex office/shipping. So on 2/19/15 my package was delivered by UPS , on 2/20/15 I went to pick up and guess what……Fedex cannot find my package. They told me they don’t except UPS packages but that was a lie…he said we just hold the packages, so I told him a employee by the name G. Boyd signed the package because UPS sent it to by email. The manager told we don’t have it because it was never delivered and I need to check it UPS in like does an employee by that name work here and they told me yes and she was here that day so when they called her…she denied it of course. But I have the confirmation her signature. I called customer service and filed a complaint, let’s see how this goes

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julio melendez February 20, 2015 at 8:50 pm

I placed an order through a company out of Cali. They shipped it throughout FedEx. Still till this day I haven’t got it, even thought I have the tracking number. Well guess what upon contacting FedEx the rep told me it just disappeared, fell of the truck. WFT, now i have to wait 3 more weeks because the company has submitted a claim and I’m the one that has to wait. this item was shipped 3 Feb……and the sad part is I’m a military member and should get a better answer than ” oh I’m so sorry sir it just disappeared, fell of the truck?!?!?!

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Lynne novick February 19, 2015 at 8:12 am

My son was supposed to receive an iPhone. Fed Ex ground deliverer let an unauthorized guy loitering infront of my sons apartment sign for phone 9/23/2014. My son called and reported he never got phone to Fed Ex. He gave a physical description of himself which didn’t match what driver left phone to ( a skinny blonde guy with piercings) my son also immediately reported it to Verizon. My son is getting huge bills from Verizon now for a phone he never touched, currently $685. For phone and early termination of contract. Verizon said they will ‘work’ with us but first Fed Ex has to send us something saying you refuse to pay up for problem and you’ve closed case. We have called Fed Ex over 6 times, your customer service says we won’t, go to Verizon loss prevention. We are going in circles between 2 companies getting no where. Verizon now put matter into collections, damaging my son’s credit.

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Emily July 22, 2015 at 10:53 am

Mrs. Novick,
I am currently in the middle of the same type of situation with FedEx. The lazy delivery guy didn’t even go to the Suite # to which it was addressed, or even the intended recipient. Only in my case, it was a ring, untraceable and just plain LOST and FedEx has denied my insurance claim. However, in your case, the phone has a IMEI number, it should have been reported STOLEN IMMEDIATELY AND SHUT DOWN. Argue with Verizon why this wasn’t done the INSTANT YOU REPORTED IT!! And do ont let up until they resolve it to your satisfaction. GOOD LUCK!!!!!!!!

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Benjamin Clark January 15, 2015 at 12:03 pm

I will never ship with FedEx again, and here’s why:

I purchased an amplifier from someone in Utah. He shipped it to me in NC. When it arrived, the box was damaged and the amplifier damaged. I filed a claim. FedEx denied the claim, saying there was no damage, despite the fact my 9 year old son saw it with no problem. FedEx then shipped my amp back to the seller without my permission. Now the seller has my amp and my money. I have called “Customer Service” twice and asked to speak with a manager about my case. Both times I was told a “supervisor” would call me back in 24 to 48 hours. Nobody has called back, and I don’t expect them to.

F**K YOU FEDEX!

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C.Martins January 12, 2015 at 7:43 am

I don’t know what is happening at FedEx but you have the WORST customer service.
For the past 2 weeks I have been trying to get someone to contact me about increasing our business, to see if you can assist with our worldwide suppliers and our distribution centers in Brazil.
After failing to get anyone to answer my e-mails or phone calls, I actually stopped by one of your locations a week ago and was told “I can’t give you any information, you have to call the 800#”. I left my business card with the rep and I am still waiting far someone to contact me.
If that wasn’t enough, today i get the following e-mail in response to the first inquiry I sent:

Discussion Thread
Response Via Email (Eduardo B.) 01/11/2015 05:46 PM
Dear Mr. Domingues:
We received your e-mail. Thank you for contacting FedEx.
We regret that we are unable to address your concern. However, you may leave a message at our Sales- AE Voice Mail at 1-800-448-9961.
We hope this information is helpful.
Eduardo B.
FedEx Customer Service

Has FedEx become too big or too arrogant for their own good?
Is this how you treat all your customers?
Either way, we will not be contacting you again and will remove FedEx from any consideration in the future.

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Rene Martinez January 8, 2015 at 11:21 pm

I have never been treated so disrespectfully by any company in my life. They do not care about the one customer it is all about the bottom dollar. Thanks Fedex for ruining my daughters birthday and then letting your supervisor laugh about it when I called. I have never been so frustrated with a company in my life. I am opening up a twitter account, a facebook and anything else that I can just to let the world know NEVER to use this company. I will make sure that everyone out there understands what a joke of a company you are and how you could care less about the consumer. Useless company! UPS will be the ONLY option for myself, my friends and my family. Good to know you even care.

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Saji Paul December 20, 2014 at 11:46 pm

Fed-ex is the most unreliable courier service in India. They do everything according to their convenience only. Voice of customer / choice of customer is never heard. PLEASE, NEVER EVER USE THIS FEDEX SERVICES
Even there is no use of complaining also.
Even after repeatedly complaining for more than 1 month, nothing has happened in favour of me.

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shawn December 19, 2014 at 1:54 pm

EBAY & AMAZON DO NOT USE FEDEX! WHY???? They are the largest shippers in the U.S. and know NOT to use FEDEX. They use UPS & USPS. FEDEX is unreliable, incompetent, dishonest. Don’t learn the hard way. DO NOT USE FEDEX.

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Health and Beauty (business) December 5, 2014 at 4:01 pm

I am shocked by Fedex’s terrible work and horrible attitude. I am a healthcare provider who ordered products for my patient. She waited until receiving a Fedex’s tracking number to book her flight to overseas. But on the scheduled delivery day the Fedex driver did not send the package because it was raining day. While we both were waiting for the package, we watched the Fedex tracking information changed from Estimated delivery to “customer is not available or business is closed” which was lie. We contacted Fedex immediately to report we were waiting for the parcel urgently but was told the customer service has no contact with the driver. My patient has to left the country without the important healthcare product I ordered for her. Next day when I received the parcel I went to a Fedex store and found it cost $280 for them to shipping to my patient in overseas plus over $400-$500 custom duty tax. I called Fedex to ask them help with sending the package to my patient in overseas and I will bear the cost of custom duty tax. I spent over four hours spoken with their staff Elaine of Huston CAT, manager Chris and supervisor Wilson at SALRC (They refused give more than that info), they just said they can not help. But when I asked to talk to their upper level manager, Wilson said “they don’t take calls and we don’t have a policy to cover that”. I asked him does that mean, our customers have to suffer from Fedex’s wrong doing or dishonest, their top managers do not care and his job is to say “no” to customers so that to kick customers out? He said “yes”.

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Ken weaver November 18, 2014 at 12:52 pm

Do not believe fedex ground will deliver anywhere. Ups and fedex overnight will but fedex ground contracts with drivers that only deliver where they want and if the package is sent to a P. o. Box you will never get it. Even though your phone number was on the package, the shippers phone number was on the package, and you are the only listing under your name in the phone directory. They definitely do not go the extra mile for you. The owner was in Vietnam and if he handled attitude of people there like he does his company, as another Vietnam vet, I can say I am glad I did not serve with him.

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nisha Washington November 13, 2014 at 7:29 pm

The fedex driver stole my $400 package and now the claims department denied my claim because the shipper didn’t require a signature! this is the worst fuckin company ever

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L.BalaMurali November 11, 2014 at 2:34 am

Most Horrible experience. From last 9 days I am contacting them by the toll free numbers, but no one gives me satisfied answer and yet not got my shipment. God know when I will get it. The worst service and worst customer service. Do not opt for Fedex ever. They have to shutdown and review their processes. People in India office are very poorly trained. Their response is pathetic to say the least. I think the senior executives are living in a pipe dream and do not know what is actually happening on ground. They are not at all customer centric, but self centered. Hiding and cover ups are not going to help them. They need to come upfront and deal with the problem. Fedex please grow up!!

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n November 12, 2014 at 12:11 pm

You know you have the right to ask to speak to someone from USA American speaking

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lexie October 17, 2014 at 10:31 am

STAY AWAY UNLESS U WANT NO BOX PICKED UP. GET EVERY COUNTRY AND NO HELP

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lexie October 17, 2014 at 10:29 am

Stay AWAY……..DO NOTHING RIGHT…..DO NOT SHOW UP..GIVE WRONG INFO
ONLY STRESS U OUT. 10X

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Anonymous October 9, 2014 at 7:40 pm

FedEx is the worst company ever!!! FedEx management is Horrible! First of all, they care nothing about the worker there. They disrespect and treat their worker like animals. The Safety Management at the Shipping Center in Madison, Alabama is sleeping around with workers under her; single and married and Human Resource seem to turn their head and watch, talk, and laugh about her. This is Disgusted!!!! This is so disgusted on so many levels that a company would allow a Safety Manager to do this while other employees watch. When I came to work for this company I thought it had high standards and morals for their employees and customers but I were wrong. This manager should be Fired!!! I do plan on writing to the CEO and if they don’t make good on this, it will be blasted all over social media. I guess they rather have negative publicity them positive.

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none November 6, 2014 at 2:43 pm

The same shit goes on in indianapolis . And unless you kiss ass and brown nose you will never move up they let their leads stand around and do nothing and get paid for it people get position s that they didn’t earn while the ones that have busted their ads get nothing because they won’t lower their standards to kiss ass the good workers they have finally get tired of it and don’t give a Damn anymore I think it’s sad that workers who honestly cared had to finally just give up because they go unnoticed and get pass down for jobs while some lazy ass move up one manger is always talking down to the workers and the higher up mangers know about it and do nothing but make excuses for him

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used to bleed purple February 12, 2015 at 11:43 pm

I have worked for both fedex express for 12 years and now a contracted driver for fedex ground – home delivery for 5. I agree 100 percent, i have seen it all. People sleeping with other people to managers threatening employees bodily harm. Higher ups don’t give a shit, its all about numbers and bonuses. Fedex used to be a great company when i started but it has gone down the toilet. I hear so many complaints from customers, which i try to take care of my customers and resolve their issues. I have no problem calling management on the carpet, contacting higher ups even going so far as to contact the wall street journal, stockholders even if costs me my job and which it has. Wake up fedex, CUSTOMERS make our company, not numbers, bonuses or ass kisses to get a non deserved position. Customers pay our checks. CUSTOMERS ARE OUR AND SHOULD BE OUR NUMBER ONE PRIORITY.

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JEAN November 13, 2014 at 5:18 pm

AVOID THIS COMPANY FOR ANY SHIPPING NEEDS LIKE THE PLAGUE!!!

THEY ARE THE WORST EVER. VERY, VERY, VERY POOR CUSTOMER SERVICE.

THEY ALSO MISREPRESENT. THEY SAY THEIR DELIVERY TIME IS BETWEEN 9A-8P, BUT THEY REFUSED TO DELIVER A PACKAGE TO MY ADDRESS AFTER 5P.

I DON’T KNOW HOW THEY STAY IN BUSINESS. A CAST OF IDIOTS!!

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R Keane September 28, 2014 at 6:26 pm

Too bad FedEx does not care about there customers. I had a package alledgly stolen by the FedEx ground driver. Supervisor told us 4 different stories why the package is missing. Noe of these stories made sense. Contacted local FedEx, they just don’t care!! DO NOT SHIP FEDEX. THEY WILL STEAL YOUR PROPERTY AND NOT COOPERATE IN GETTING ITS RETURN. THEY ARE THIEVES!!!

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Norma September 16, 2014 at 4:19 pm

Today my husband and I were traveling west on interstate 70, and one of your local drivers nearly caused an accident.
First let me just say that my husband and I are both truck drivers as well. So, this more than irritated me because if my husband had not been paying attention, we’d be in ICU in some hospital… Your driver first off never checked his mirror, then jerk the truck & both trailers over in front of us. I was thrown off the bed & into the floor, we braked so fast & hard to keep from hitting the FedEx truck.
As we finally got around him , I look over and no wonder he didn’t see us. He had a window shade hanging up blocking the sun from his ” precious face…
I have 3 daughters and 3 grand children and a huge family I’d love make it home to each week. But with drivers like that, my chances get slimmer every mile.

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marie September 6, 2014 at 11:59 am

I was at a local casino, and saw what i was assuming an employee of fed ex as he was wearing the shirt with the fed ex logo on it, walking around drinking a beer, and as it looked to me he was pretty darn toasty. I hope that you dont allow your employees represent your company in this manner.

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Donna September 2, 2014 at 11:10 pm

Fed-Ex needs to look closer at the contractors they use for their freight trucks. One Contractor, BMD just caused the death of my husband as they were more concerned about getting the freight back to the terminal then to either call 911 while he was on the road or to get him to the nearest hospital. My husband died 19 days ago. I am currently in suit with them and plan to seek additional damages from Fed-Ex ground.

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marie September 6, 2014 at 12:01 pm

Im realim sorry for your loss.

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Elizabeth August 5, 2014 at 5:20 pm

Fed ex ground does not care about their employees. I found out i was pregnant and they told me they dont consider that light duty for me to bring a note saying i need to be on light duty. I got the note just for them to tell me it has to be more specific. That want i am doing now. Which is picking off might be considered light duty. I am lifting heavy boxes all day how is that light duty? Not to mention it has been a few people up here that had a miscarriage because they will not move them. All fed ex is worried about is MONEY! !

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Sayer of Thangs August 2, 2014 at 5:23 pm

Thinks they’re shitty to their customers, try working for them. Ten years of loyalty rewarded with maybe 3 dollars in raises, eighteen years to top pay, managers literally can treat you like absolute dog shit with little to no consequences. Employees aren’t looked at as people but as numbers on a spreadsheet. They can barely deliver on their commitments in my area at least. They have there multi million dollar ad campaigns for new services like this scheduled delivery system, since it has been implemented I have seen it used less than ten times. Instead of giving us our paltry raise they blow millions on a service no one uses. Basically a company that onto cares about it’s share holders and profit margins, so if you’re a loyal employee or customer don’t be because they would and will drop you in a second, but I guess this is what corporate America has become. I wouldn’t wish this job on Stalin, Hitler or Mao.

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K sandesh July 15, 2014 at 5:09 pm

Hi, I shipped a motorcycle part from England to India in November 2013. it was shipped in Courier mode however it landed up in Cargo mode & I was asked to do the clearance by my self. when I declined & wrote a mail to Mr.Federick Smith. the operations manger said that he will do it. clearance process was not started until march of 2014. I was only lied by one employee who deserted the company doing fraud. then there local head Mr. Hardik got a customer agent to go the clearing this agnet asked me a bribe of Rs.50,000/- for clearance for a part which costed me Rs.20,000/- when I declined he said the Deputy Commissioner is not releasing the shipment & wanted me to meet Deputy Commissioner along with him. when I have been trying to meet Deputy Commissioner with clearing agent, clearing agent is postponeing the meeting giving all lame reasons. today when I went to fedex office here the clearing agent abused me in a vulgar language & told me that my shipment will not be released until I pay the bribe of Rs.50,000/-. Mr.Hardik Thosani who is looking after this case here doesn’t pick up the phone or respond properly. I have recorded messages from the clearing agent that Mr.Hardick Thosani is not handling the case properly & clearing agent asking me for a bribe. Can anyone in FedEx please look in to this case.

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Kirby Rooks July 9, 2014 at 6:06 pm

I paid good money for a Fedex Priority Overnight Package that had to go 2 hours from my home. It was supposed to be delivered by 10:30 this morning. it was delivered at 3pm this afternoon. 28 hours to go 2 hours. So I called customer support and the lady told me I would have to call back in 5-7 days because the information is not in the computer yet. When I asked why she just said that is how long it takes which is a pretty lame excuse. So I called FEDEX office locally they said it was late because of weather. I guess sunshine blinds the drivers. Another lame excuse. Then I go on corporate website and find I can file it online which I did. No response yet to that. FEDEX needs a real overhaul in the customer support area. I can deal with mistakes, or even honest assessment of any problem you guys might be having but not the bull crap I got today. By the way this package was for a military family trying to finalize there departure overseas. They deserve better.

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jenn July 11, 2014 at 7:53 am

I ordered a something and it hasn’t been updated on there tracking since the 5th of July and I called turns out they have no idea where my package is and I asked to talk to a supervisor and I got a so called “manager support team member” who was less than useful and I asked for the number of the last scanned facility she said she doesn’t have that information but that they had contacted them? So I asked for the information they used to contact them and she said she doesn’t have it. Really do they think people are that dumb??? So I ask for her supervisor and she refused so I asked for the corporate office number and she said they don’t have one. Funny how a company as big as FED EX and she wants me to believe that the corporate office can’t afford a phone. So I got her name and employee ID # and now can call corporate and file a complaint and let them know I don’t care if one of them has to ride their bike around the state someone will be getting my product to my house or I will call that corporate office everyday til someone fixes this or learns what customer service is meant to be. So I feel your Pain Kirby.

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anonymous June 23, 2014 at 11:11 pm

I have been working for this company for over 26 years. It is a disgrace How the mangers treat there employees. They have a no cell phone no blue tooth policy but yet They give you a Nextel to ANSWER there calls. If you don’t ANSWER They HARRIS you and write you up? There is always a double standard here. It’s disgusting How we are treated. Not to mention we had an employee who was injured fell to the ground was unconscious and was bleeding fron the back of the head, another employee called 911 for an ambulance and our senior manager called off the ambulance cause He Did not want his facility to be hit with an injury that needed an ambulance. So They moved the employee put him in a van and took him to a medi merge not even a hospital. To make a long story short this employee now has permanent nerve damage and yet the senior manager is still employed here. I have to write all this anonymously because of the fear of retaliation. There are so many more things I Can write but will limit it to Just a few things. By far the worse company to be employed by. No wonderful the spend millions to keep the unions out, because no union would allow this to happen.

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Doris Cintron June 20, 2014 at 8:44 pm

Hello, I’m a Fedex-Customer for (30-years) or more! I have a Complaint about on of the Female-Worker at The location of 532 “C”Street.,(Downtown San Diego, Ca 92101-5208 The Young-Lady’s Name is (Oneeda), I had, approached her in a kind and nicely Spoken, Mannorisum and She’d spoken, To me, as thought I were an Animal, with ON-Concern to the Visious-loudness, with was not, necesary, Merely, That, it is apparent, That, In the True-Reality, She had been bought-up, As a Hate-Crime, Evil Person, And On the Refliction, Of How, She in General, Treated Females, Over Man, Is Unbalanced and a Under-Statement!
Whatever, Our Issue, She had not had the Right, Nor cause, To have, Exaggerated Her conduct!
Which, is a way of discouraging, The Customer, As Well, That, She is Definetely-Prejudice and practicing her Racistism on the Job, Is Unpredicable in her behalf!
She, Embarrassed, me, Humilated me, Challeged me, and was Premedicated That, Would While, until the first-Opporunity, Moreover, The Inner-of What may have happened between her and Employees, Well, It Spill, On to us as Customers, Which is Taking out inner aggression, She Classified as a Mexican and I am Not !
But, There is something, Wrong, with her Mature-Mental-Experiences, Which is Had on the People, and she can’t seem to Control her feeling!
She, seem to get “Flash-backs” and is horribly and Improperly behaved, I’m Asking, That, she be Punished and Terminated as immediately as possible-today!
I was a Nurse, And wheather, she’d make-up the Story, That, They’d had meetings today, could have been a Phony-lie, What There is another Comparison, Is the fact , That, She is a Person, Will to be in creatable – Wonderful to man, But, With Women, A Bi-use, Type of person, She is an “Imposter” She isn’t fouling the Customer, Nor the Minority-Employes.
How, She is represent the Entity of this Job, Is Horrible!
Thank you,
Doris Cintron
P.S. Maybe, She Hate-Crimes, The Employee, So much that, Takes, It out on Customers! Very Fast and Quickly!

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Laki June 14, 2014 at 4:26 pm

All my father wanted was a chain and pendant that says #1 dad. I searched 14 stores and none had the pendant. I did not want to purchase the gift through an online website, because I was afraid that it would not arrive in time for Father’s Day. Instead, I made the purchase through a jeweler. Unfortunately, he had to have everything shipped from their warehouse. I paid to have the package sent 2 day mail. It was supposed to be here by Thursday, but it never arrived. Now, it is Saturday and my package is still not here. We called customer service and were informed that there was a system error on Friday, so no packages were delivered. My package was supposed to be delivered the day before, so I didn’t understand why the issue on Friday would have impacted my delivery. Customer service stated that since FedEx does not deliver on weekends, and due to processing times that my package would not be here until Tuesday. FedEx should put in overtime and make deliveries over the weekend to correct for the mistakes the company made. Now I have to explain to my dad that even though I planned in advance I do not have a father’s day gift for him, because FedEx doesn’t care about their customers enough to deliver the services that their customers pay for. I wish I could say this was the first time FedEx ruined a holiday or family event for us, but it wasn’t.

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Romal D Booker June 6, 2014 at 9:57 am

The route driver for Fedex stole part of my shipment. I had ordered a computer tower, key board and mouse. He comes after three claimed attempts, no tag left on the door, with part of my computer just the tower and no mouse or key board. The tower was in another box bigger than it. He told me I can’t open it I did when it was open already( a piece of tape on the side) and remove the tower nothing else was in it. He said I will take it back and so I let him. Once again not CLOSE TO SERVICE OR QUALITY SERVICE !!!

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SC KANE June 2, 2014 at 10:08 pm

THE WORST company to do business with! We have daily pickups for our business, yet the driver doesn’t stop literally half the time. I have to call the 800 number to find out where he is. I have paid for extra insurance on our items; we get damages almost daily, yet Fed Ex will not pay. They have decided that we no longer qualify for coverage, yet when I’ve asked for a refund on the extra insurance, they refuse. This is ILLEGAL! They have terrible customer service and really don’t give a tinker’s dame about you or any of your problems. Can someone please explain to me why these clowns are still in business???

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SERGIO ORTIZ DELGADO May 30, 2014 at 7:09 am

I would jus like to said ,I send documents ..paper…for 47 dlls. to delivery nex day , I send this on Tuesday may 27..todayis Friday and don’t have my documents …this documents was for imigracion appointment ..now I los my appoinment ..THANKS TO FEDEX …used ups befor and never have aproblem…

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Koi M May 20, 2014 at 3:53 pm

The fed ex building at Cleveland St Hutchins Texas 75142 is the most disgusting place to work from the hideous work environment to the lousy managers. The facility is overwhelmed with an exuberant amount of packages on a daily and severely understaffed. The pay does not match the work expectancy. They offer btw $9-10 an hour, the idiots don’t realize if they pay at least $15 an hour they would not have such a huge daily turnover in staff. Most don’t make it pass the 1st week not only because of the work load but because of the silly managers that stalk the building yelling out loud like morons all day long. You are threatened to unload at least 4 trucks a night single handed on a 4-5 hr shift. The trucks have anywhere from 2000 boxes that weight as high as 150lbs. The bathrooms are disgusting blood, feces, used tissue and towels all over. No toilet paper and little soap. It’s gross! The work load is so enormous and there is so little staff most staff are out sick for at least a week at a time due to injury, pain, stress and frayed nerves from the managers who walk around drinking coffee all morning and looking to start trouble. My time there was short however it was a horrific experience I will likely not forget soon. There was absolutely zero incentive to stay longer than I did approx (3) months the pay is ridiculous and does not cover minimum expense in an adult person life. This company is ran by fools or maybe the owner is to high on his horse to realize his company could do so much better if they were not so misery and cheap. The worst place in the history of JOBS.

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Felicia Rogers May 19, 2014 at 11:08 pm

I would just like to take the time to let you know how disgusted I am with fed ex drivers.
I live In a rural area and have a little long of a driveway and am really tired of my packages being left at our mailbox by the main road where anyone can just drive by and take them. I am really tired of my packages being thrown in the weeds near our driveway in which you literally have to search for, but I guess the driver thinks that is a better place to deliver??? The final incident in which will be my last happened today I have an order that is supposed to be overnighted well apparently when fed ex overnights something you get it when ever they feel like bringing it to you because the excuse was they couldn’t find our road which is not hard to find and then when I talked to the woman about this incident the very rude woman on the phone acted like she did not want to help and said the driver is on her way back to ROANOKE and it would be another day before I would get my package!!!! but to top it off I went down my driveway to find a note stuck to my mailbox to sign that said 4:00 when I was down there at that time and with no sign of any vehicle being up my driveway but my own I am very disgusted and will use another delivery service from now on (UPS) because at least when I use them my packages are brought right to my door step I mean that is what you pay for isn’t it.
Thank your for your time

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DEANNA May 16, 2014 at 3:22 pm

FEDEX IS THAT BIG CORPORATE MONSTER THAT COULDN’T CARE LESS ABOUT THE INDIVIDUAL CUSTOMER. THEY ARE ONLY CONCERNED WITH THE BOTTOM LINE. I LIVE IN A SMALL TEXAS TOWN WHERE, ON MOTHER’S DAY, A WILDFIRE COMPLETELY DESTROYED 159 HOMES, DAMAGED 1200 HOMES AND BURNED 1500 ACRES. WE WERE ONE OF THE LUCKY ONES WHO ONLY HAD TO EVACUATE FOR 24 HOURS. OUR HOUSE WAS UNTOUCHED. I WAS EXPECTING A PACKAGE FROM FEDEX, WHICH WAS NOT A BIG DEAL WHEN ONE CONSIDERS WHAT WAS GOING ON WITH SO MANY PEOPLE HOMELESS, EXCEPT, FOR THE WAY FEDEX RESPONDED. FEDEX COULD NOT DELIVER THE PACKAGE BY THE DIRECT ROUTE BECAUSE OUR ROAD IS BLOCKED OFF BY THE AUTHORITIES TO KEEP PEOPLE OUT OF THE WORST PART OF THE FIRE AND TO CUT DOWN ON LOOTING. ACCORDING TO THE INFO ONLINE, FEDEX KEPT LOADING MY LITTLE PACKAGE ON THEIR BIG TRUCK ONLY TO BE TURNED AWAY. THEY KEPT PUTTING DOWN “DELIVERY RESTRICTIONS; DELIVERY NOT ATTEMPTED”. I UNDERSTOOD THEIR DIFFICULTY SO FOR THREE DAYS I SUGGESTED ALTERNATIVE WAYS TO GET THE PACKAGE DELIVERED. I OFFERED TO GO THE TWO MINUTE DRIVE TO MEET THEM AT THE BARRICADE. NOPE THEY COULDN’T DO THAT. I SUGGESTED THEY DELIVER THE PACKAGE TO THE POST OFFICE, LIKE THEY DO SO MUCH OF THE TIME. (AGAIN NO) I OFFERED TO TELL THEM ANOTHER ROUTE THEY COULD TAKE BUT THEY WOULDN’T DO THAT. I SAID IF THE DELIVERY DRIVER WOULD JUST CALL ME I WOULD MEET HIM IN TOWN. (NO AGAIN) I EVEN REGISTERED FOR A FEDEX ACCOUNT ONLINE SO I COULD CHANGE MY DELIVERY DIRECTIONS. THE ONLY OPTION I WAS GIVEN WAS TO PICK UP THE PACKAGE AT THE FEDEX OFFICE 40 MILES FROM HERE. I TOLD THEM I HAD AGGRAVATED MY BACK DURING THE EVACUATION AND COULD NOT TRAVEL THAT FAR. NOPE, IT HAD TO BE ME WITH MY ID SHOWING THE ADDRESS THAT WAS ON THE PACKAGE. MY DAUGHTER LIVES 5 MINUTES FROM THE FEDEX PLACE BUT THEY WOULD NOT LET HER PICK UP THE PACKAGE, WHICH WAS FOR HER DAUGHTER ANYWAY. I CALLED THE PEOPLE WHO WERE SHIPPING THE PACKAGE AND THEY COULD NOT GET FEDEX TO DO ANYTHING EITHER. IN FACT, FEDEX WAS RUDE TO THE SHIPPER’S REPRESENTATIVE WHO ONLY SHIPS THROUGH FEDEX. SO I TOLD THE SHIPPER TO JUST HAVE THE PACKAGE SENT BACK BECAUSE THE BARRICADES MIGHT BE UP FOR MONTHS. FEDEX SAID THEY HAD TO ATTEMPT TO DELIVER IT ONE MORE TIME BEFORE THEY COULD SEND IT BACK. WHAT MADE ME MAD, WAS WHEN I CHECKED ONLINE TO SEE IF THEY HAD TRIED TO DELIVER THE PACKAGE. THE DRIVER HAD PUT WE WERE NOT HOME TO ACCEPT THE DELIVERY. A BOLD FACED LIE. I HAD SAT WITH A HEATING PAD ON MY BACK ALL MORNING WATCHING THE GATE. I HAD EVEN PUT THE DOOR TICKET, WITH MY SIGNATURE ON IT, ON MY GATE SO THE PACKAGE COULD BE DELIVERED IF, GOD FORBID, I HAD TO LEAVE MY CHAIR FOR 5 MINUTES. THE DOOR TICKET IS STILL ON THE GATE. PLUS, THE ROAD BLOCK IS STILL UP. MORE PROOF HE DID NOT ATTEMPT DELIVERY. WHEN I SAW WHAT THE DRIVER HAD PUT ONLINE I WENT BALLISTIC. UNTIL THEN, I HAD ONLY BEEN ANNOYED AND FRUSTRATED. I CALLED FEDEX. I GOT THROUGH ALL THE AUTOMATED JUNK BUT WHEN I GOT TO THE, SPEAK TO A REPRESENTATIVE PART, I HEARD THEY COULD NOT PROCESS MY CALL AND TO PLEASE CALL BACK LATER. IMMEDIATELY, I GOT ON MY CELL PHONE AND NO SURPRISE MY CALL WENT RIGHT THROUGH. YOU FIGURE IT OUT. I TOLD THE WOMAN THE DRIVER HAD NOT ATTEMPTED THE DELIVERY AND HAD LIED ABOUT IT. I ASKED HER TO PLEASE HAVE THE DRIVER CALL ME BEFORE HE LEAVES TO RETURN TO FEDEX SO I CAN GET THE STUPID PACKAGE. WELL YOU KNOW WHERE THAT WENT. NOWHERE. I CHECKED ONLINE THIS MORNING AND FRIDAY IS NOT EVEN LISTED. THE NOTATIONS END WITH THURSDAY. SO I DON’T KNOW IF THEY SENT MY PACKAGE BACK OR JUST THREW IT IN THE TRASH. I CAN’T TOLERATE LIES. AS FAR AS I AM CONCERNED A LIAR IS NOT WORTH THE MOISTURE IT WOULD TAKE TO SPIT ON HIM OR HER. I WILL NEVER USE FEDEX AGAIN. I WILL NO LONGER DO BUSINESS WITH PLACES THAT ONLY OFFER FEDEX AS AN OPTION. OTHER CARRIERS WERE DELIVERING PACKAGES OUT HERE. THEY’RE ALLOWED TO USE THE BACK ROADS. THEY CAN DO WHAT IT TAKES TO GET THE PACKAGE WHERE IT NEEDS TO GO. PERHAPS I AM OVERREACTING BECAUSE OF THE STRESS OF THE FIRE THAT FEDEX ONLY MADE WORSE. BUT A LITTLE COMPASSION WOULD NOT HAVE BEEN OUT OF LINE. I FELT NOTHING HUMAN IN THE CORPORATION. NOT EVEN FROM THE PEOPLE I SPOKE TO AT FEDEX. THIS IS NOT THE FIRST TIME I’VE HAD DELIVERY PROBLEMS WITH FEDEX BUT IT WILL BE THE LAST. MY HUSBAND AND I OFTEN JOKE WHEN WE SEE A FEDEX TRUCK THAT THEY MUST BE LOST. THEY SHOULD STOP AND ASK DIRECTIONS.

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Robert Gilmore May 16, 2014 at 2:35 pm

May 1, 2014 art federalexpress

I want refund my money for 11.6 back since I cant use to seel my alphabet cards is no good so I was upset since no asl interpreter present.

I will call frederick w. smith soon and against judy refused to pay my money back is simple better than go to court so will cost to her mistake for my loss so thank you for pay attetention to this matter.

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Lucy Molina May 16, 2014 at 1:18 pm

That is so sad that . FedEx reputation is gioing dowm every day since they are having a poor but really poor customer service. That is horrible !!!!.
The customer service doesn’t know how to resolve a situation even the BCAT department, they give you an information in the morning and in the afternoon the information was completely wrong and they thing that saying , excuse us or Im sorry that is resolved. That is ridicules in a company like FedEx. The big emporius also comes to the floor.

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Bob May 12, 2014 at 11:10 pm

To Whom It May Concern

On May 9, 2012 a FedEx driver mistakenly delivered a package to my house. I understand mistakes happen. What I do not understand is how incompetent your customer service representatives and Kennesaw Distribution Center is. Once I noticed the incorrect address I immediately called the FedEx Customer Service at 1:37 PM (this was five minutes after the driver delivered the package). I provided my information to the customer support. Your rep asked if the package is express or ground. I told the rep the package was ground. The rep said somebody would be out that day to pick up the package. Of course nobody from your Kennesaw Distribution Center picked up the package.

So I called customer service again at 3:43 pm today and wanted to know why nobody picked up the package last Friday. I provided a phone number and address and asked if the package is express or ground. I told the rep the package was ground. I return home at 8:43 PM to find the package still sitting on my front porch with a note saying the following: “Call back and tell them it a Ground package and not Express”. I immediately call customer service and ask to speak with a Manager. Instead of putting me in contact with a manager I am transferred to another customer service rep. I ask her to transfer me to a manager. Instead of listening to me, I am transferred to another rep. The third person I speak to will not transfer me until I explain the situation. I explain the situation and finally transferred to a Manager. After explaining the situation to the manager, I asked for an explanation as to why the individual sent to my house did not pick up the package. The manager explains we do not pick up ground packages and I should have told the customer service rep the package was ground instead of express. I told the manager I did tell customer support the package was ground. Then the manager keeps quiet when I ask him what I should do with the package since it is quite obvious FedEx could care less if the package is delivered to the correct address. In so many words I told your manager how incompetent and worthless FedEx and especially customer service is. So I delivered the package to the customer myself since it is quite obvious any one in your company is unable to perform such a simple task.

The lessons I have learned, never have FedEx deliver a package for you. Instead have UPS deliver the package. Finally the Kennesaw Distribution Center and Customer Service are as worthless as the US Postal Service. Would you please explain to me how your company has stayed in business for this long? One more thing I expect to be paid since I had to deliver the package to your client. Never mind your company would deliver the check to the wrong address anyways.

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Leisha Brown May 12, 2014 at 5:13 pm

Hi, I Sent my daughter money and an I-pod to her from Riverside county to UCLA. It was delivered to Oakland and that’s were the tracking ends. She is a student and I sent her money for a tutor. My claim was denied because “currency” is a prohibited item in the Federal Express Handbook, like i’m going to read the handbook before sending anything fed-ex? Ok, forget about the currency my i-pod is missing and that is an acceptable item to send Fed-ex. They have denied the claim in its entirety because currency was part of the shipment. I will, too, send a letter to the CEO looking for resolution or switch courier services.

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Raquel Carroll May 7, 2014 at 5:03 pm

Still waiting to hear back from the “claim agent”. So I have been assigned a case # and I am told it is being investigated. I sent my mother a mothers day gift for her church group trip & when the package was delivered this morning it was ripped & the contents stolen. Luckily the individual accepting the package noticed it was ripped as the driver started to walk away & called the driver back over. Both the driver & the person receiving the package took pictures of the package. Somewhere in route the contents were taken. It gets better, in talking to customer service this morning I was told sometimes security when scanning packages takes the content. WOW, how’s that for customer service. So they took the contents but let the Happy Mother’s Day letter inside. I’m trying to have faith in the system and trust that they will do the right thing, but again I say….wow!

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Michele Bennett May 9, 2014 at 3:17 pm

I had sent my daughter an Easter basket to her college dorm since this is her 1st Easter away from home. The package was totally destroyed and the contents inside were stolen. They even got hungry cause her See’s chocolate bunny was all dismantled. We took picture of everything and submitted a $135.00 claim to Fedex. Yesterday I received a letter denying the whole claim claiming that there was Prohibited Items. But yet it’s ok to steal within the Fedex family. We do plan on writing to the CEO and if they don’t make good on this, it will be blasted all over social media. I guess they rather have negative publicity then positive. Good luck and hopefully you have a better outcome.

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Dorine May 7, 2014 at 3:32 pm

I have a compliment for the driver named Mat or Max Madurno.
He works out of the Armory Dr. Murfreesboro, TN office. He is the only one
who attempted to go up our driveway. Even when our driveway was in excellent condition
not one driver would make the attempt. That is why we always tried to go UPS first. UPS would always come up the driveway.
This driver should receive a pay raise or bonus.

Dorine

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MARIA May 4, 2014 at 4:31 pm

I AM VERY DISPLEASED WITH THE WAY I HAVE BEEN TREATED BY THIS COMPANY THIS WEEK. I HAVE A PACKAGE I AM TRYING TO RETURN TO HEWLETT-PACKARD SERVICE CENTER TO BE REPAIRED.. I CALLED 1-800-3339 THURSDAY MAY 1, 2014 AND ASKED WHAT I NEEDED TO DO TO HAVE THE PACKAGED SHIPPED BACK AND WAS TOLD IT WOULD BE PICKED UP AT MY ADDRESS. THE MAN SAID IT WOULD BE FRIDAY BETWEEN 8 AM AND 8 PM (PRP1691641210) … AT 8:45 PM I CALLED TO SEE WHY THE PACKAGE HAD NOT YET BEEN PICKED UP AND WAS TOLD THEY WOULD MAKE A NOTE AND THE PACKAGE WOULD IN DEED BE PICKED UP THAT EVENING. AT 10 PM CALLED AGAIN AND WAS TOLD THE DRIVER WAS AT ME HOUSE AT 4 PM BUT DO NOT KNOW WHY HE DID NOT GET THE PACKAGE AND THAT I WOULD HAVE TO SCHEDULE ANOTHER PICKUP… AND IT TOOK ME CALLING BACK 2 MORE TIMES TO DO SO BECAUSE I KEPT GETTING HUNG UP ON THEN WAS TOLD IT WOULD BE SATURDAY AGAIN BETWEEN 8 AM AND 8 PM (PRP1595041220) … AT 8:20 PM I CALLED TO SEE YET AGAIN WHY MY PACKAGE HAD NOT BEEN PICKED UP A SECOND TIME A LADY TOLD ME DISPATCH WOULD NOT ANSWER AND THEREFORE MY ONLY OPTION IS TO SCHEDULE ANOTHER PICKUP AND IT WOULD BE TUESDAY BEFORE I COULD GET IT. I AM NOT WAITING ANOTHER 3 DAYS TO HAVE HIM YET AGAIN NOT PICK UP MY PACKAGE!
I AM VERY UPSET OVER THIS TO SAY THE LEAST AND FIND IT UNEXCEPTIONABLE TO HAVE WASTED 2 ENTIRE DAYS FOR NOTHING AND THEN STILL BE TOLD I WOULD HAVE TO WAIT AN ADDITIONAL 3 TO
HAVE MY PACKAGE PICKED UP AND NO GUARANTEE OF IT BEING DONE THEN. HP SHOULD ALREADY HAVE MY PACKAGE BY NOW. THIS PACKAGE IS MY DESKTOP COMPUTER. THEREFORE I DO NO WISH TO TOSS IT IN A DROP OFF WHICH IS THE ONLY THING WITHIN A HOUR OF WHERE I LIVE, NOR WILL I SIT ON MY FRONT PORCH TO BE PICKED UP BY FED-EX DELIVERY DRIVER. THE CUSTOMER SERVICE PEOPLE I TALKED TO WAS TOLD THIS AND ASKED IF THE DRIVER NEEDED TO KNOCK ON THE DOOR AND I SAID YES SO THERE IS NO REASON HE DID NOT PICK MY PACKAGE.

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amelia May 2, 2014 at 3:30 pm

Worst service EVER!!!
Unable to get my package for the last 4 days.
I keep calling customer service and no one seems to know what they are doing.
They have no way to track their drivers (so they say) so who knows when my delivery will get to me. FRUSTRATING!

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KATY April 16, 2014 at 2:52 pm

On March 12th, 2014 the package was picked up at my job site. It was to be delievered accordingly. On the 19th of March I received a phone call regarding the address which I called them right back and made verified the address. It sat if a Fedex facility for 9 days then was to be shipped back to our office (no address correction was even noted in the records). I was told by several of Fedex employees that not all the databases are connected with each other (bull). I contacted a supervisor (Brian) and he stopped the package before it got returned to us and sent it express to where it was to be in the first place. When the company received it it was damaged almost beyond repair. I have been fighting with Fedex for almost a month now. Now they tell me that they are only going to pay $100 plus the shipping cost. The unit was insured for $1000. I told an executive in the executive office that I will email and fax the information as soon as I receive it (that was today). Then I received a call telling me that it is closed and that the check has been issued for $132.44. Are you kidding me??? Now I am patient waiting (always waiting for someone from there to contact me) to get this back open. What kind of business are you running anyway. I keep records of when and whom I have talked to since the 19th of March and not one of your employees kept any records until the 28th when I found out that it was getting shipped back to us. This is UNACCEPTABLE!!!!!!!

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d vasquez April 13, 2014 at 4:55 am

Great News everyone.
Companies that don’t serve their customers needs eventually go away.

Thank God for Amazon….working with the Post Offices for 7 day package pick-up.
Those of us that work will know exactly where our packages are and won’t be dependant
on the truck guy that can’t follow instructions. And we won’t need to call an 800# and speak with someone that doesn’t care at FEDEX. We know Jeff Bezos cares and sees an opportunity out there.

By reducing all these big trucks driving through the neighborhoods perhaps there will be less fuel usage and cleaner air. Remember global warming?

This looks like a win-win situation for the consumer.

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sergiofausto April 11, 2014 at 12:43 pm

To who may concern. I have been a professional truck driver over the road for the last 26years. And I see all the changes that trucking industry suffer. We have a new generation of drivers that doesn’t have the ability,heart,and mind to b a good truck drivers. All companies have same issues. Unfortunately one of your driver was involved in a accident where 10 people die
I believe this is a wake up call for your safety department to put attention to the drivers. I can not count how many times see your drivers pushing the speed limit. Changing lanes and no turn signal. Talking on the phone with no blue tooth,or earphones listening music,just park anywhere,the worst in bad weather Jack nife all over the place. No idea and how to drive on iced road or snow. And again this problems is with all companies. But yesterday 10 people die. Still time to change things around.

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Etta Pegues- Pattersons Sheridan LLP April 8, 2014 at 11:10 am

NOTIFICATION of ADDRESS CHANGE – EFFECTIIVE APRIL 13, 2014

PATTERSON SHERIDAN, LLP acct # 2022 6XXXX

XX GREENWAY PLAZA
SUITE XXXX
HOUSTON, TX 77041
I have made attenpts to speak with a representative without any success. Please make a notation with your billing department as well as pick-up and delivery agents of our new address. I can be reached at 713-623-XXXX

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Monalisa Das March 26, 2014 at 5:52 am

I have sent an consignment from Kolkata to Guwahati in India with consignment No 805598317467. These were very important document and I needed them to reach the consignee the next day . It is 3 days now but the consignment has not reached . All representatives & customer care ppl are highly untrained and irresponsible.They also charge pretty high ……but give horrible service. They have customer care nos and online chat , phones n all , but all is a waste.

An extremely dissatisfied customer.
Kolkata
INDIA

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Amy March 16, 2014 at 9:12 am

March 16th, 2014

Dear Sir/ Madam

I am writing this letter after a long night of tossing and turning.
I have already filed a complaint with Fedex, however
it does not feel I have accomplished anything in doing so.
Let me explain why. First off I order from Amazon for
many reasons. One being they carry many products that
a person can not just run into a store and buy. So with that
in mind, I ordered my sons birthday presents from Amazon.
The first problem with Fedex occured a couple of weeks
ago, when they had tried to deliver a package, or so they said
and no one was available to sign. In my case, they had attempted
delivery to the office which was closed for lunch.So instead of the
driver simply driving around the corner to my Apt which was clearly
stated on the label they left. When I called Fedex, they said they
would reattempt delivery the next day, and that it could be any
time from 8am to 8pm. When I explained that if they went to the
office and not my apt. they might be closed.The customer
service rep said they will not go to your apartment, but no clear
reason why, so while I attempted to explain I do not know
when the office staff goes out on property or out to lunch
The reply, directly from Fedex customer service “If it is so
important then sit out there and wait for it.”
So now we move to yesterday Saturday March the 15th,
2014. I had ordered a package from Amazon with delivery
for March the 15th, 2014, by 8 pm. So I went with my best friend
to the office at 8am with chips and a drink in hand, and began my
wait. From 8am I not once left the front of the office, which is a
clear direct view of the ONLY way in and out of where I live.
As people passed that I knew of course why I was there came
up, and another friend of mine decided to stand with us for a few
and just chat. Another resident who lives right next to the office
decided he would barbque since the weather was nice. When lunch
rolled around, my friends son went to buy us Arbys, which we ate
sitting on the hard cement where we had already sat for 5 hours.
On Saturday the office closes at 2 in the afternoon. So when the
manager locked up, he said he hoped the truck came soon, so we
could go on in, as rain was on the way. The manager lives on the
prperty so I saw him numerous times throughout my wait, as he
even left to run some errands after he closed. He saw me still there
when he returned. Now during all this time I have had a few others
come and ask why I am sitting there, and after explaining my last
experience with FEDEX, and how these 3 packages were my sons
BIRTHDAY PRESENTS, and how I could not afford to miss the truck
this time. For in these packages were the gifts my son should be
receiving today on his Birthday.
Let me explain why he will not be getting them. Around 6pm it was
getting dark and time for dinner, well I ran up here to my apt which by
the way there are only 6 rows of apts, its small, so small you know
almost everyone living here if you choose to. So I said I will fry up a
few burgers which should not take me more then ten minutes. So
my best friend who had sat with me now a total of 10 hours stayed
there talking with another resident. All the while keep in mind there is
ONLY ONE ROAD IN, AND ONE ROAD OUT of our apts. Which is
directly in front of the office. Well I log in to the Fedex track your
package page to see if maybe it will say what time since its already
so late, we hace only 2 hours from this point. And low and behold
You can not believe what I saw.

STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804380520706769146
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’

Tracking Information:
STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804195373309606073
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’

STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804201223304549489
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’

WHAT DO THEY MEAN DELIVERY ATTEMPTED???? I CALL FEDEX
because I can not believe my own eyes. This means the driver knew
this route, and knew the office closed at 2pm. What he did not know
was that at 2:36 there we four people waiting for him, and his truck
never even came down the road to TRY and deliver anything. Much less
to the office.
The driver is an outright Liar.

I called Fedex and I explained evrey detail, and do you know what
they did. NOTHING. NOT ONE SINGLE THING.

My sons birthday is today, and his gifts are still on the Fedex
truck which is driven by a LIAR.
I can understand if I had not sat there for 10 hours and watched
with my own 2 eyes every single vehicle in and out. But I did not
move from that spot, not did my best friend. I have FOUR yes 4
witnesses who spent many hours waiting with us, along with others
who just knew why I would not leave that spot. This is for me
Heartbreaking, I am a single mom, and I love my son, and I made
sure he would have his presents today. But because of a Liar who
decided he didnt have to do his job, I have nothing until Tuesday,
because the drivers only work Tues thru Sat. THEY DO NOT WORK
ON ANY SINGLE DAY.
I was supposedly transferred to the main offfice and I filed the
so called complaint but what does that help? What does that fix?

I am going to email this to the main office of Fedex and then I will
send this to Amazon so they understand who they deal with. And I
promise I will never use Amazon again if my packages are to be
shipped by Fedex. I am sending this letter to UPS, so they can feel
good about the job they do, and also the USPS, and any one else I
can think of to let everyone know how Fedex really works.

I hope the driver who had time to go out and do who knows what
is happy with himself. I hope the company Fedex, who can not do any
thing about it is also happy with themselves for doing this.

Meanwhile as a mom, I didnt sleep one bit last night. I feel sad today
and I just cant believe the person who caused this will get away with it.
I am positive the complaint doesnt do anything except maybe go in the
trash.

So I dont know what else to say. I just hope when anyone out there wants
to mail a package, please dont use Fedex. They will not even really try
to deliver your package, and if they do you just got lucky.I have found
many many many complaints about Fedex, and now I see why.

Well happy birthday baby, thank Fedex for making is so
memorable.

A very unhappy Customer-Amy

FWSmith@fedex.com
Fedex CEO Fred Smith

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Prerna Verma March 6, 2014 at 4:04 am

Dear Sir,

With reference to above AWB No. 584073870136 shipment has been picked up on 10.02.14 and the same arrived in India on 13.02.14 for clearance (what we can see in FedEx tracking).

In the meantime, we have already provided all the required documents in soft copy as well as in hard copy using FedEx domestic services as required by FedEx for clearance. We have all documentary proof of FedEx tracking report.

Now the problem is this that after passing 25 days, FedEx agents are not able to clear the shipment and it is still in New Delhi.

No body is updating the status and on FedEx tracking nothing has been updated after 14.02.14.

It’s too long for such a small shipment. We do regularly export the goods but our customers never faced such kind of services by FedEx – Export.

Its really worse experience with FedEx clearance done by Jeena and Co., 25 days are over, its like a sea shipment not by air. Due to this this we are facing production loss.

Please do the needful urgently.

Regards
Prerna Verma

Creative India

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Anna Lesniak February 15, 2014 at 3:54 pm

I ordered a Valentines day gift for my significant other on Monday and paid roughly 50 extra dollars for two day shipping so that my package would arrive by Wednesday which would leave ample time to make sure it arrived by Friday (Valentines day). Nothing Wednesday. Nothing Thursday. On Friday I received an email saying that I had provided them with the wrong address and that the address provided was an unoccupied dwelling. The address I gave them was correct, the only reason they assumed it to be unoccupied was the fact that my plow guy hadn’t made it over yet. He easily could have walked the package to the door and left it there but he was lazy and chose not to. When I called Friday I spoke with two different representatives who apologized and assured me that they made correct notes to the account and it would be delivered today, Saturday. When I tracked the package today it showed me that the package is STILL SITTING in the fed ex facility. I called to file a complaint and the representatives were rude and unable to give me a reasonable explanation of why I was told the package would be delivered today when that’s obviously not what happened. Furthermore, I now have to drive over 20 miles to pick up my package myself and the representatives I spoke to refused to credit my account for the 2 day shipping I paid because they couldn’t set me up an account because they couldn’t “establish my identity” I don’t even know what the hell that means.

Not only this but last week my boyfriend ordered a package and they delivered it to a completely different address! Luckily, the man was trustworthy and was able to track down my boyfriend by the address on the package.

NEVER ORDERING FROM THIS COMPANY AGAIN. No organization skills, the drivers need gps lessons clearly, the representatives are rude and unhelpful. NOT QUALITY SERVICE!!!

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Neil Adams March 28, 2014 at 7:50 am

My Daughter ordered a book for University studies for Christmas 2013, never received it, complained to Company, Driver said he had delivered it to her in person, though she was in University all day, Driver sent round after this was pointed out, his attitude was one of ‘couldn’t care less’ and stood blowing smoke in to her face. She was left out of pocket, and no book, but worse, said she felt like a Criminal. E-mailed local UK Office twice, giving tracking number/info. needed, to date not even an acknowledgement of either. I am sure years ago the founder of Fed Ex would have been disgusted, but now it seems nobody cares, but we, nor any of my family will ever use Fed Ex again. All they seem interested in, we’ve taken payment, end of story. I would be ashamed to be associated with them!
Neil Adams (Father of disappointed Daughter in UK)

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Dave Shuman February 14, 2014 at 12:30 pm

Called local Fedex store to find how to ship internationally. Got stupid, useless voice responses, could’t get through to a person. Called UPS, got a person first try, no stupid menu, no time wasted listening to useless stuff. Guess where I spent $200 on shipping?

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Bruce Neal February 14, 2014 at 9:09 am

FedEx delivers to my home practically every month. Each month we go through a ritual of them calling me to tell me they can’t locate my home. I tell them where it is and it is always the same, “Oh I don’t deliver there”. Last month I had to drive 35 miles (one way) just to pick up my medicine which I needed. I asked the drive to mark my records so this did not happen again. Obviously it has since I got a call this morning that they were unable to find my location. I am in the process of requesting that my medication be sent via UPS since they ALWAYS find my home. Interestingly enough UPS delivers to my home much less frequently that FedEx but I have a recurring issue with FedEx. Don’t you guys have computers there that you can enter data specific to any location so I don’t have this issue each month? I’m very frustrated and would never use FedEx nor would I recommend they be used based upon my experience.

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Lisa Trevino February 13, 2014 at 5:35 pm

FedEx
I had received an email telling me that the package i ordered was delivered to my doorstep , but i did not receive my package nor did the FedEx truck come to my apartment that day i was supposedly received my package today February the 13 at 2:33pm i was in my apartment all day waiting for the FedEx truck to come by but they never did nor did i receive my package that supposedly had been delivered to me , so im guessing that it was delivered to the wrong address . and i called customer service to see if they could track it not only where they rude they didn’t have a care in the world that it was misdelivered i heard laughing in the background from other employees that worked in customer service so my main concern is getting what i ordered to me instead to someone else. this is utterly the worst experience I’ve had with any mailing service . i want someone to find my package email me letting me know they found it and get it delivered to me . if leaving a comment on this page wont get me any support from FedEx then i doubt the lousy employees of the company will either

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Bill Miller February 10, 2014 at 4:22 pm

Hello FedEx,

Just a suggestion, but with all the trucks you guys have WHY NOT start a delivery service.
I don’t know what you think you are doing now, but its not working.

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Luis Perez February 5, 2014 at 8:55 am

I am manager of a large aviation company that makes landing gear parts (AVMAT) And I have called allmost all the major office managers and no one has return a phone called like I was promise. I would like FEDEX to tell us what happen 2-3-2014 that your driver did not PICKUP or even gave us a phone saying that something went wrong.

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bj Sexton February 4, 2014 at 6:20 am

On December 20th a Fed Ex Ground Driver backed into my driveway and broke my basketball hoop in half and shattered the backboard. This was cemented in the ground.
The driver was very nice and apologized but I have an issue with the way Fed Ex has handled this. I had to keep calling to get a claim number then to inquire what was needed to file a claim and received different responses. After I did fill out the proper documents I then received a phone call from a claims adjuster and she left me a wrong e-mail address and a phone number that only a child answers. I am still trying to resolve this and find someone that really would like to fix this as I tried to call and spent 45 minutes on the line. No one seems to know what to do if your claim goes to an adjuster and who to contact.

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annonymous January 31, 2014 at 1:31 am

My husband has worked for you for 15 years +. Now that the stock is good and you are getting your bonuses, how about you trickle down that money for your commited employees. He has to work with a shop manager who doesnt do his job but allowes two otrhers to run the shop with poor results. FexEx is waisting money on these “bosses” and it makes for a very hostel work environment. Even his boss knows this but doesnt care, they are drinking buddies. I cant believe your still in buisness with this going on. You are loosing money on these “no work” employees. My husband works twice as hard, and doesnt get half their pay

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Mrs Yvonne Fish January 25, 2014 at 4:15 pm

FedEx case# 0125113235

Hello – I am filing a complaint against your female driver. Her nasty note (pictures are attached) is unacceptable and unprofessional. Until she pays my mortgage, she will not dictate what I do at my home.

I have notified all of the vendors that send me packages that your FedEx driver unlawfully took my packages and FedEx is responsible to replace them.

She should do her job that you pay her to perform. Your driver is lazy and needs to walk up my driveway and bring me my packages.

Our home has been vandalized several times, is she the one doing it?

She should be FIRED!

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Littlehands February 10, 2014 at 4:55 pm

Ditto That! I am in California, and you can add defensive and practicing avoicance to the other adjectives. Something happened starting January 1 2014, and its not good. I’m sorry for your experience

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Anonymous January 16, 2014 at 10:50 am

HI ,I’m another person who had something shipped through fed ex.
my iphone was stolen in shipment.

one of your staff members in the woodside,queens ny fedex corporate office updated their website (on the tracking page) stating that they made 3 delivery attempts
but i never heard my bell ring nor did i receive any doortags!

and i was home! the day it was supposed to be shipped

absolutely 0 doortags
my package was never delivered.

luckily enough Apple offered me a new phone after an investigation was done and whomever stole my phone won’t be able to use it!

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kim yachera January 5, 2014 at 2:40 pm

On December 30, 2013, i called fed ex to pick up my medical speciman to be delivered within a 24 hour period. i placed it in a cooler with a ice pack to keep a nice tempreture as the wheather tempreture was varying. I called by 8:30 am and got a conformation of espa 44, . i went to work and came home at 5:30 pm and it was still there. called them again and spoke to someone else and got another run around and they said i was not even in the system . They put me in for pick up and they never showed now 8:30 pm they give me new info and said i could drop it off myself and i later found out specimans can only be picked up. i put it back in refrigerator as Desiree said they would be there on New Years eve between 7 and 10 am .. wrong again .. so another call into fed ex and spoke to someone who finally knew his job….i think his name was Armand .. who knows what state i was speaking to and they dont have operator numbers to place. I hope your company does spot checks and starts retraining over and over so this does not happen again. By the way, my test sample cost 300.00 dollars and i hope was not messed up. My time was greatly inconvienced also. The package was finally picked up by 12:30.. with regaurd Kim Yachera

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Robert Bazhaw December 31, 2013 at 8:41 pm

I would like to request that FedEx stop shipping cigarettes in New York City.

http://www.reuters.com/article/2013/12/30/us-fedex-newyork-smoking-idUSBRE9BT0O220131230

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Robert C. December 31, 2013 at 7:03 pm

I’m disappointed to hear on the news that the NSA intercepted electronic packages to install spying equipment on shipments going through your company. When the lawsuits start I hope they sue FedEx too for violation of privacy.

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Natalie Long December 24, 2013 at 9:06 pm

On 12/21/2013 we had our Christmas package to be delivered from Jacksonville, FL to Canton, GA and paid $91 dollars for a 2 days delivery and now its not happening they are telling me that its gonna be delivered after Christmas and they refuse to give us a refund this service sucks and not cool. we drove from Jacksonville to Canton to surprise the kids and now they gonna be sad because now there’s no presents to open on Christmas day. never again I will be using Fedex we will stick to regular mail its a lot cheaper and I will know that my package will be delivered ON TIME!!!

Date/Time Activity Location
– 12/24/2013 – Tuesday
7:41 pm
At local FedEx facility
ALPHARETTA, GA
11:11 am
On FedEx vehicle for delivery
ALPHARETTA, GA
9:42 am
At local FedEx facility
ALPHARETTA, GA
1:55 am
At destination sort facility
ATLANTA, GA
– 12/23/2013 – Monday
5:20 pm
Departed FedEx location
MEMPHIS, TN
3:36 pm
In transit
MEMPHIS, TN
12:07 pm
Arrived at FedEx location
MEMPHIS, TN
– 12/21/2013 – Saturday
4:25 pm
Left FedEx origin facility
JACKSONVILLE, FL
2:54 pm
Picked up
JACKSONVILLE, FL
11:33 am
Shipment information sent to FedEx
Select time zone
Shipment Facts Hide
Tracking number 797482304522
Weight 8 lbs
Total pieces 1
Invoice number PKG ID: 11986
Packaging Your Packaging
Service FedEx 2Day A.M
Dimensions 21x13x13 in.
Total shipment weight 8 lbs / 3.6 kgs
Shipper reference JASON LONG
Special handling section Deliver Weekday, Residential Delivery, Weekend Pick-Up

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Sandra December 24, 2013 at 1:50 am

On December 19th I went to the West Dundee, IL office at 10:30 a.m. to have a 2 DAY delivery…. I was informed that my package would be delivered on Monday (which I had no problem with) When I called my daughter to see if she received her Christmas gift, she stated nothing was there yet. Decided to look on the FED-X website and was informed that it would not be at here home till after Christmas on December 28th. So – ground service is 4 days,then what is 8 days called? I will be writing to whom ever I can to get this cleared up. My daughters Christmas will be very disappointing, & I am sure the Fed-X corp could care less about others as long as they are getting their money. Just like any other corporation. Customer Service Satisfaction is no longer possible they are striving for DIS-SATISFACTION… From the looks at all the comments above – I would say they are succeeding at least in one of these areas! They have taught their reps and managers to cover each others back, but not the customers. The Fed-X website brags about 365 days a year delivery, but I guess that it just smoke & mirrors..
I believe we need to go to the U.S. Post Office and pay their prices, but at least we get on time delivery. Tracking # 797456474395 Hey Fed-X if you care, here is my info, please tell me why a 2 day delivery turns into an 8 day delivery!

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Joe December 20, 2013 at 2:36 pm

On November 24, 2013, I ordered Christmas gifts from Hallmark located in Kansas City to be given to my granddaughters on Christmas. FedEx picked up the items from Hallmark on November 27, 2013 and took the items to its Kansas City, MO location for shipping. According to FedEx tracking documents, My granddaughters’ Christmas gifts remain at the FedEx Kansas City, MO location. After I filed a complaint, FedEx Customer Service informed me on December 19, 2013 that due to the Christmas Season, it didn’t have time to waste searching for lost packages and that they were so sorry and wished me a Merry Christmas. Mean while my granddaughters won’t be receiving their Christmas gifts and FedEx does not care.

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Angela December 10, 2013 at 8:44 pm

I’m contacting you by email because I order a item on (11/29/2012)that was suppose to be delivered on 12/3/2013. I called the office after it wasn’t delivered on that day, only for them to say there was no known street address. So I called back and spoke to someone at Fedex & they told me I need to call the place I ordered my item from so that they (the company) could correct the address, So I did the company called fedex and had the street name corrected. FedEx said that my package would be delivered on 12-7-2013, only for my item not to have been delivered by this past Saturday (12-7-2013). I called back to fedex to see what was going on with my package this time they said that the street numbers was wrong so the person I spoke to said they changed it to the correct address in the computer. I called back within a hour to change my contact number & I asked again what address did they for the package to be delivered to & still yet they had the same address I had just asked them to change. This time I asked to speak to a supervisor (Charlie Martin) a customer advocate he said that he corrected the address and it should be delivered on 12-10-2013. I received a call yesterday 12-9-2013 saying that the item I ordered would be delivered today.. Only for my package not to be delivered today due to the weather… I’m very disappointed with the service at FedEx!

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DAVID January 26, 2014 at 5:19 pm

Angela I am having the exact same problem with fedex they told me they could not find my house instead of calling me they took my package back to their office they said the company wrote 1 digit wrong and did not have my phone number the company looked it up read to me my correct phone number and address they said they were putting it on the truck would get it next day by noon still nothing it shows it is suppose to be delivered in 3 days will never order anything that fedex is involved in!

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angel raso December 4, 2013 at 1:37 pm

i work at fedex ground. i just need payrolls number to change my dependents.

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Ozod November 20, 2013 at 9:58 am

I paid for overnight delivery $29.95 two days past and I don’t. Have my package, contacted FedEx yesterday representative tells me package been shipped to Georgia on stead of New Jersey and will be delivered this morning, I called this morning and unprofessional representative by name Kassie been very rood and tells me I will receive my package at 3 pm. And hang up on me. I called again and different rep. Shawn try to help me but there is no time when I will gets my package.
Very bad service, some representatives are not unreliable.

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Jane Smith November 18, 2013 at 10:01 am

My mother-in-law recently used FedEx to send a package and it never was delivered. She called them to see where the package is and from my understanding they supposedly “came and left a tag” on the door. I was home all day that day and there wasn’t any knock or a drop-off in the apartment complex office. Luckily the package was still in the city so I made sure they kept the package there so I would be able to pick it up. From now on it’s been decided that we are no longer using FedEx but UPS.

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Matthew Troutman November 6, 2013 at 8:57 pm

These people are completely and utterly unprofessional and rude! They lost my package because the driver decided not to deliver my package to the correct place. The driver was suppose to deliver it to me by hand and I was suppose to sign for it and instead this moron tied it to a random mail box. I have been on the phone at least 5 times with these people after I paid to OVERNIGHT my package and all they can say is that they can file a complaint for me. I then called the Tuscaloosa, AL office of were my package went through to be delivered to me and the GM was a complete disrespectful for lack of a better word bitch. I told her that this package needed to be here now, because my job depends on it and if I didn’t have this package I would be out of a job because it was for a work truck. She yelled at me then hung up. So NOW I’m on the phone AGAIN just to have this same incompetent company as a whole tell me all they can do is file a complaint for me. Never again will I use FedEx, because their employees are degenerate rejects who can’t do a simple job, then are completely disrespectful and unprofessional when you call. They should really choose wisely when it comes to their employees because the ones I’ve had the displeasure to talk to tonight were God awful.

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Modesto October 30, 2013 at 6:17 pm

Henderson, Nevada will be home to Fed-Ex’s new 296,000 square foot Distribution Center, currently under construction @ the South 15 Industrial Center. As a Nevada resident, I am pleased to hear that this construction will bring much need work to residents here in the Las Vegas Valley. Unfortunately, as a Union Representative I cannot approve of Fed-Ex’s or General Contractor: Panattoni Construction, Inc’s decision to award this roofing work on the basis of cheap labor, no Health Benefits to roofers, no Pension or no negotiated working conditions for the workers. I am calling on Executives from Federal Express to call for a fair bidding process, where Union and Non-Union Roofing Contractors are given a “Level Playing Field” to bid and be awarded the Roofing project. Thank you,

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Christopher Lovullo October 16, 2013 at 1:38 pm

Fed Ex will never be used by me again. First and last time. I have been trying for two days to get someone to acknowledge the fact that your driver intentionally lied and falsified his report that he was unable to deliver my packages to me. I watched your driver pull up to my home at 5pm. At 502pm he drove away. He never exited his truck. He never attempted to deliver to me. He claims he went to the wrong address, but he is lying. He never got out of the truck. He never attempted delivery. I waited here 10 hours for my work gear, and am still waiting 36 hours later. He claimed to have put a tag on my door because I wasn’t home. He is a liar. HE NEVER EXITED THE TRUCK AND DROVE AWAY AFTER ONLY 2 MINUTES! Why does nobody care that your driver is dishonest and not doing his job? Why would I be scheduled for LAST delivery on the next day (2 days late), when you know you dropped the ball and didn’t make this delivery?? Shouldn’t I have been FIRST DELIVERY after your driver didn’t do his job the day before?? I paid for a specific day delivery and wasted an entire day of my life, which I value more than your driver apparently, and nobody cares. That’s a hell of a way to do business. Here I sit 2 days later hoping he will feel like dropping of my gear today sometime so that I can go to work. AN EVEN BIGGER FAILURE ON YOUR COMPANY THAN YOUR DISHONEST DRIVER, IS THE FACT THAT NOBODY AT FEDEX WILL EVEN ACKNOWLEDGE THE PROBLEM.

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Accounts Payable October 16, 2013 at 10:19 am

Our company that is project driven is having problems getting its payments posted properly by FedEx Office, because it is applying credits without our knowledge to open invoices.

I have been in a back and forth trying to get someone to understand that this unacceptable and need our payments posted as paid. But, all I keep getting is notices telling us about the $14.49 that we owe and can jeopardize our account. A difference that would not exist if our payment had been posted properly and we had been sent the invoice they applied our open credit to.

This issue needs to be resolved.

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Teddie Goldsmith October 8, 2013 at 7:42 pm

I absolutely do not recommend FEDEX/ SMARTPOST ! I never received a package that was shipped to me. On numerous times I contacted FEDEX and they said they would trace the package. They never got back to me. I traced the package to their facility in Dallas where it suddenly disappeared. After 2 or more weeks I contacted SMARTPOST. They said too much time had passed and they couldn’t find any information on my package. This is the most inept company I have ever had to deal with ! If anyone out in never never ‘FEDEX’ land has seen tracking #925117215141777, please send it on or let me know!

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annonymous September 30, 2013 at 10:29 am

Mr. Smith , it is very upsetting that your are hiring more employees when majority of your present employees are not making their 40 work hours a week. When you don’t take under consideration your employees needs the same employees that for years have contributed with their hard work to see the growth of your company a company that alleges that it is family oriented. Your Fed Ex Freight employees this year were dined the well deserved 2012, 2013 promised bonus, The company stated that the funds were use to make up for the loss of the terminal, we met our goals and we are paying for something that we are not at fault for. We were promised why are we the ones paying for it. Invest in the people that help you gain your wealth take it out the funds to cover for your loss out of the millions of dollars you spend a year for sports events. Also DOT should be aware of the pressure that you are putting upon your drivers to increase the amount of drop off’s before 12 noon for your drivers to comply. Indirectly your forcing your drivers to speed and if you they don’t complete the task in a timely manner they will lose their route.

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Ronald September 30, 2013 at 8:32 am

I do not recommend fedex because This the second time in about a month that said they made an delivery stop when they did not stop. I f I remember correctly that they are to leave door tag that states they tried to leave the package.. When I called to make a complaint I was told that the office was closed for the day and would not open until Tuesday morning. The people @ fedex I talked to Saturday tried to tell me the driver tried to leave the package and they were rude to me even calling me a liar waiting on a phone call from corporate office about a month ago when the same thing happened to me had a hard time reaching some one in corporate office when I reached some one in corporate office the local terminal was all ready ready closed for the day had to wait until for some one to return my call like I was told they would..The excuse they used the last time was the driver went to wrong address..I would not recommend fedex I would recommend USPS or UPS before I would recommend fedex……I guess fedex don’t care how much I want through over getting the package delivered not counting long distance calls to corporate office and having to wait on the return phone call they told me they could not pay me for my long distance phone and my time waiting on return call

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Christopher Lovullo October 16, 2013 at 3:09 pm

DITTO. I’m living the same experience right now. Every single bit of it! FedEx drivers are permitted to lie and not do their jobs with no consequences whatsoever. I’m on my second day of lost work because of this liar they employ, AND NOBODY AT FEDEX CARES. HELL OF A WAY TO DO BUSINESS!

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Jenna September 29, 2013 at 10:02 pm

FEDEX driver left several hundred dollars of products I ordered from a store such as a: futon mattress, dressers, night stands, on a busy street in the alley way. When inquired why would a driver leave heavy furniture in the open ( first delivery) when I was not home (on travel), Mr. Kim said, the store didn’t require a signature so they can leave it on the street if no one is home. I think the staff are stealing the products.. And someone should investigate their potential fraudulent activities.
Carrier:
FedEx
Estimated Arrival Date:
NA
Date/Time Activity Location Details
9/25/13 10:51 AM Delivered Reading,PA Left at side door. Signature Service not requested.
9/25/13 4:55 AM On FedEx vehicle for delivery EXTON,PA
9/25/13 3:54 AM At local FedEx facility EXTON,PA
9/24/13 10:04 PM Departed FedEx location HAGERSTOWN,MD
9/24/13 8:12 PM Arrived at FedEx location HAGERSTOWN,MD
9/24/13 12:09 AM In transit CHICAGO,IL
9/23/13 9:11 PM Left FedEx origin facility MADISON,WI
9/23/13 4:36 PM Arrived at FedEx location MADISON,WI
9/22/13 5:00 PM Picked up MADISON,WI
9/22/13 4:14 AM Shipment information sent to FedEx

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mitchel January 30, 2015 at 12:28 am

why the hell would you order something that would be delivered while you are away traveling in the first place. you are just stupid and deserve to have it stolen

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Tiffani September 29, 2013 at 11:04 am

FedEx is the worst company EVER!! I used them ordering from amazon. It took 6 days for them to deliver my package to THE POSTAL SERVICE!! Not my address. When I called customer service I was hung up on. I called back to speak with a manager named Angie who laughed and cut me off the whole time.Because she claimed not to even see my package in the system. Then some how she found it under my boyfriends name which it wasn’t even ordered under. She then told me I have to wait for the US Post to send it to me! She also laughed when I asked her name would not give me a last or extension. Saying ” I’m sure if they want to fire me they can find me”. SERIOUSLY!!! THAT WAS CUSTOMER SERVICE!!! I WILL NEVER USE FEDEX AGAIN THEY ARE ALL LAZY A**HOLES!!!! ALSO I WILL BE WRITING TO AMAZON!!!

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Teddie Goldsmith October 8, 2013 at 7:46 pm

Sounds pretty much the experience I have gone through. I ordered from Amazon and after several weeks FEDEX/SMARTPOST said they couldn’t find any information on it because too much time had passed. I wish they would disappear like my package did!

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wendy c g September 27, 2013 at 10:07 pm

Fed ex just delivered a plasma tv, driver rang bell then left, didn’t give us time to see the box before he drove off. Box has been laid down on side, walked all over by work boots, screen cracked in 6 places, Styrofoam in box in pieces, looks liked they jumped on box. I know the driver had to see the prints on box and know that it was more than likely damaged. This was a gift for my husband and now not only is he upset he has wait for Fed ex pick it up and the company to send him another one. On top of that when I called the customer service number he acted like it was no big deal. Then couldn’t get anyone to come get until Monday. Super visor was able to schedule pick for tomorrow she was somewhat helpful. I am very disappointed in Fed ex, I cant believe this is acceptable in your company.

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Donyale September 7, 2013 at 12:01 am

I’m very unhappy with the service and customer service at Fed Ex. I was expecting a package to be delivered to me today and paid an additional charge to have the item process and send overnight. The company supplied me with a tracking number and whenever I tried to track my package on the Fed Ex website it said the same thing all day, yet it had an estimated delivery time of 8:00 that evening. My husband works second shift so he was home all day and minutes after he leaves I come in. THERE WAS NO PACKAGE. When I call Fed Ex I find out they had lost my package, but somehow the customer service rep kept saying if it’s found that it’s our mistake we can do a Saturday delivery “IF” the package is found. If it’s your fault, whose else could it be????Then I called back hours later to see if there was any updates, only for this customer service rep to repeat everything the first rep and I had discussed not answering my question if there was any updates to my lost package. Then she had the nerves to ask me did I hear what she said. And I informed her yes I heard you repeat what me and the first rep discussed but I didn’t hear you give me any updates. I was put on hold while she contacted the lost package rep or something. After several minutes she comes back to tell me the person that was assigned to research my lost package was gone for the day and they couldn’t tell me anything until Monday. WHAT…you all lost my package and now I have to wait until Monday for you all to say we can’t find it. I was blown away.Then I asked for the address and telephone to the corporate office. I was definitely going to send a letter and call to see if I could speak to someone about the horrible service from fed ex. I was then put on hold again for several minutes only for her to come back and tell me she was not allowed to give out the address of phone number to the corporate office. WOW….did she think that would stop me from putting in the complaint??? You can find anything on the internet. They lost my package and they want to make me wait and act like I’m worrying them. Now when I click on my tracking it has estimated delivery n/a and no one management or anyone else has called me. I work in a corporate office myself and we ship hundreds of packages each month and I will do everything in my power to make sure Fed Ex never gets the business from our company because they service is horrible. And by the time I get finished venting to BB&T they will be looking to use another carrier as well.

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Joe Richardson August 19, 2013 at 7:38 pm

Global Light manufactures parts to repair Motorola handheld terminals that the FedEx drivers carry. I know that FedEx repairs these in their center. I have tried and tried to get someone from that repair center to return my calls and email. None have been returned to-date. Please have someone contact me. jrichardson@global-light.com or 360-656-XXXX I can save FedEx a lot of money!! Thank you, Joe

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Frank Smith August 14, 2013 at 12:06 pm

8 / 14 / 2013

I just want to say, while I am sure most of the people who work for FedEx are honest people, my son in law works for someone who is a cheat, a liar, and does not keep his word or promises. He hasn’t paid my son in law for I believe over a month. He comes up with 1 excuse after the other. I am sure FedEx does not want to be represented by a person like this. My son in law is a very hard worker, and has never brought back any packages at the end of the day. He makes sure he delivers every one of them, and is usually done by 2:00 pm. However, the person he drives for has decided he can’t pay him. If you are truly a Corporation who thrives on honesty, you will contact me with a time and date in which I can give you all the information on this person who is dragging your good name in the mud.

Sincerely Frank Smith

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David Withee August 13, 2013 at 1:40 pm

You have a management problem.

You located your European hub in Paris. That alone should get someone fired.
Everyone who deals with Europeans knows the place virtually shuts down for summer holiday.
Yet your management does not plan for this.
Nor for the backlog of shipments that will come to you when all your customers get back to work.
As a result my pallet has been bumped not once but at least twice at last count (going from Denmark to Canada).
And all of your minions (no offense, but it they can’t take names, kick butt and make something happen they are a minion, like me), your minions all KNOW of the problems in Paris and freely admit the problems, to customers! This tells me your minions are frustrated management doesn’t fix this problem! (Hello!? Anyone there? Is this thing on? Do your executives actually get paid to ignore problems?)
So YOUR management knows there is a problem in Paris but refuses to do anything about it.
I’m curious; can you recommend a freight carrier which actually knows how to ship expedited freight in an expedited manner from Europe to North America? Because your company doesn’t know how to do it.
And to think I just within the last month raised hell with my Danish company to return to FedEx because the carrier to whom they had switched wasn’t performing. Guess the joke’s on me!

The sad thing is this won’t even get to you. If the email address is even accurate, someone will intercept this message so you won’t have to be bothered by an unhappy customer.

Well, I’m also a vindictive customer. I will raise hell over this because MY customer is poorly treated because my company trusted you to perform.

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Eric August 9, 2013 at 6:09 pm

If others are looking for corporate use this number and ask for the customer service in the office of the vice president.

901-369-3600

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none July 27, 2013 at 8:41 am

You are kidding me! I just seen on GMA about the FedEx employee throwing the packages, This is not an isolated incident, this happens all the time. FedEx makes million of dollars and pay their employees chump change. We are time on unloading/loading, containers, trucks and planes,We are always short in personnel, resources and broken equipment. But the biggest slap in the face is FEDEX is not giving their employee a PAY RAISES!! WTF I’m quite sure that Corporate received raises and bonus!. Whats wrong with this picture!! Again the ones that do the work get paid least so until we get paid more,

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mila July 25, 2013 at 1:45 pm

On 7/3/13 I was expecting package # 414109286874776 to be delivered to me via FedEx. I checked the website by tracking to see it was delivered at 12:00pm. When I got home at 5:00pm there were no package on my doorstep…just a little sticky note from FedEx saying it was delivered but it didn’t have anything filled out (recipients name, date, package location: front door, porch, garage door, neighbor, etc.) So I once again looked outside hoping I would see it sitting there…no package.
Then I contacted FedEx only to learn that it indeed had been delivered to my exact address and I was promised that it will be confirmed with the driver. Then a few days later I got a message on my voice mail: “This is FEDEX home delivery. We would like to verify that YOU HAVE your package.” How anybody can verify that I HAVE my package if I never hold it in my hands?
Question: why the package that contained expensive merchandise from Saks Fifth Avenue was left on my doorstep without requiring a signature?
Question: why the package that contained expensive merchandise from Saks Fifth Avenue was left on my doorstep without requiring a signature?

Sincerely,

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Fdxg employee August 9, 2013 at 7:36 am

The reason why your package didn’t require a signature is because that’s how the shipper set it up. Once you place your order with whichever shipper, it’s up to them to choose if there’s a signature required or if the package is able to be driver released. What I would suggest you do is call 1800-GO-FEDEX to file a claim on a lost/misdelivered package. I would then contact the shippers customer service number and request a replacement to be sent out, at no charge, and to make darn sure that they set it up as signature required or have it shipped to an alternate address (like work, parents, etc.). Be prepared if they will have to call you back as they probably have to contact FedEx for the specific claim information, or they may accept the claim number/information directly from you. Unfortunately, this society is full of people who feel its ok to take things from others without permission. It’s hard to trust these days. Good luck…

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Ashley July 24, 2013 at 4:20 pm

Fed ex GROund claimed they attempted service Saturday when I was home a day never heard a knock came upstairs to a note on my WINDOW called and they said they couldn’t send the driver back even though it was within an hour, said would deliver Tuesday come Tuesday nobody knows where my package is FINALLY at 8pm I get a call from a supervisor (I had already spoken to 6 people prior) stating my package was left on a couriers truck AT HER HOUSE. She called off sick today -so he got someone else to deliver my package at 945PM! I will NEVER EVER EVER use this service again!!

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Kathryn Cole July 24, 2013 at 1:01 pm

For the last two days I’ve been trying to reset my password for my profile in Careers. However, I never received an email in order to reset my password. I emailed careers.admin@fedex.com and all I get are instructions to do exactly as I have done to reset my password. Worthless.. I also read that I may have an account to doesn’t permit reset and to contact Human Resources at Corporate, however, I can’t find the phone or email to contact them. When I call the corporate office, I’m requested to give my id.

I need to speak to someone to solve this problem.

Kathryn

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Mayur Industries Ltd. July 15, 2013 at 7:26 am

Dear Sir,

I am Arvind Agrawal, Unit Head of our Uttarakhand plant in India.

Due to the reputation and reliability of FedEx, we have started to send all the couriers / parcels through your company. We have handed over following packets to FedEx on 12-07-2013:

1) 796213238802 ( for Jaipur, India)
2) 796213235538 (for Noida, India)

First of all your representative (Rudrapur, Uttarakhand) Mr. Monish is not responding on this issue and saying that FedEx cant do anything and is telling us to break the business.

Sir, we are OEM parts manufacturer and have to be very particular for the supplies on Just In Time basis. After getting such response we are shocked because these parcels having very important documents and without those we will not be able to get the raw material and the OEM line will be stopped.

I request you to please take necessary action to deliver the consignment at the earliest.

Thanks and Regards
Arvind Agrawal
+91-8447752814

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Niki July 12, 2013 at 1:13 am

Fedex management is horrible. I work at one of the fedex hubs and was threatened to be fired for reporting an injury and going to the doctor to be seen for it. How do report this?

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Ookamisuke November 19, 2013 at 7:05 am

I would contact the Occupational Safety and Health Administration (OSHA) if you live in the USA. Whoever it was that threatened you, you might want to go to their superior. And if that person still says the same thing, keep going up the chain.

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Ermo Saarna June 29, 2013 at 3:31 pm

Package for me was sent from Kansas City Missouri USA on June 3. 2013. I didn’t get any notes about it and start on line tracking by the No: 898779142930.I found that consignment arrived June 10th 2013.When I called to Fed EX Office then answer was that they didn’t have any contact information.Neither the sender or the recipient of the data.After few minutes I got the phone call from some other Fed Ex employee who said that on this shipping list,Commercial Invoice,is written addresses but handwriting is illegible.I contacted with my friend in US and she said that everything was completed in accordance with the form.Exclusivity my phone number and e-mail address which she did not know.Next day I went to customs declaration to formalize and pick up my parcel then I saw that on Commercial Invoice was very clearly stated my address.Also senders address and her contact phone.And when I pointed out to them and said that by refusing to pay for the pack of the storage charges as they demanded from me,got very arrogant reply that the package is not competed on time and not part of their responsibility to notify me in writing if it has arrived in Tallinn.Because they do not have my phone number.After explaining that I got from Fed Ex often written note when lived in USA.And have always had a very pleasant experience with Fed Ex and now here in Estonia most first-hand experience so very unpleasant.Again very cocky response that US.Fed Ex and Estonian Fed Ex are two different companies and the rules are different.And if I do not come to pick it up take away my package than tomorrow morning it goes back to to U.S.So I paid this late fee or storage charges and got my package.Jut very unpleasant experience with Estonian Fed Ex branch.First they have no addresses at all.Then handwriting was in-comprehensive and finally they even do not have to notify if there is no phone number.It all was very unpleasant surprise.I can not believe that happened with Fed Ex.

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Lakeisha Bass June 11, 2013 at 8:50 pm

I ordered an cell phone from virgin mobile and FedEx was due to deliver my package to my home today at 3:00 pm. Once I realized my package was late i begin tracking my package online at FedEx.com. There i was told that “I” had given the wrong address to them which was incorrect. I gave the right address whomever the FedEx driver was went to the wrong address now i still don’t have my phone and i am being told that I can not be helped. I didn’t make any mistake FedEx did and I want my package delivered like I was told!

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Vic G. Rice June 7, 2013 at 10:36 am

EMERGENCY NEED HELP ASAP!!
I AM IN A WHEELCHAIR AND YOUR DRIVER HAS TRAPPED ME IN MY HOUSE!!!

THIS IS NO JOKE! I NEED EMERGENCY HELP!!

THE DRIVER WAS SUPPOSED TO DELIVER 54 POUND BOX INDOORS>

INSTEAD, HE USED THE BOX TO BLOCK THE DOOR AND I CANNOT OPEN MY DOOR!!!

I AM TRAPPED IN MY HOUSE!

I AM HANDICAPPED AND IN A WHEELCHAIR!!!

FEDEX HAS NO WAY I CAN CONTACT THEM FOR HELP!
I AM AFRAID!

IF YOU DON”T GET ME RESCUED WITHIN FOUR HOURS I WILL SUE FEDEX AND WILL MAKE THIS A NEWS STORY, SO HELP ME GOD!!

MR. Rice
225 273-2687

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William M.Pfitzer May 31, 2013 at 3:36 pm

Donald Parker- donaldparckerr@yahoo.com.hk 0000ffffffff@yahoo.cn sent me an email,stating that a diplomatic agent was stranded at Houston’s George Bush Intercontinental Airport,with a consignment box valued at over 1M US Dollars,& was asking me for a copy of my Florida I.D. & my contact information,including the name of my local airport.He said the package was a consignment box,labeled “family treasures” & that he needed to confirm I was going to accept.Usually an email such as this is accompanied by a request for a fee,but,I never got that part of the email. The other email,was from Mr.Festus Anderson,& the address to verify this email was given as fedexexpress2012@qq.com.Fedex package #60359.Can you please,verify if these package emails are for real,or some kind of scam. I would appreciate it.

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Suzee Quince September 26, 2013 at 12:34 pm

It’s sad to see that you haven’t figured out how to pick out a fake email address. The first was on a Yahoo! server in Hong Kong (yahoo.com.HK). The second is a Yahoo! server in China (yahoo.CN). I’m not sure the third one is even a working address, since the domain is qq.com.Fedex, which isn’t even a real domain, but is a cobbled attempt to use qq.com.

Since the addresses given are in Hong Kong, China, and a dead-end, I don’t think Fedex sent this message. I’m guessing a criminal in China . . .

I hope Fedex pursues the sender, but I expect they’ll do nothing at all.

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Daniel Zambrano May 30, 2013 at 3:58 pm

Ok I have a problem I ordered a phone Monday it shipped Tuesday was supposed to make it here Wednesday got an email sayin it was delivered but what do my eyes see web I open the door not a goddamn thing then web I call and ask someone in montgomery al wtf is goin on they give me the runaround I’ve called four times today and three yesterday tha fuck is goin on if u have time to get off ur high horse and call me do it. Sincerely a UPS user from now on 205-294-2136

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joecarbonello May 2, 2013 at 6:46 pm

i just got a call from a collection agency, in regards to set of golf clubs shipped from embassy suites john wayne air port to marco island fl. feb 2013, used credit to ship clubs ground transport, there telling me i owe 460 dollars ? never recieved any notice about this problem, call came 5/2 2013 all shipping arrangements were made by embassy suites with credit card info, further more ground transport only cost around 100.00 dollars i never otherized any other means of shipping,embassy suites was responsable for this mess, i left calafonia jan 22 1013, my clubs did’nt arrive till feb, and had knowlege of any outstanding payment due, something tells me clubs shipped by air ?
,

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Brenda April 24, 2013 at 2:24 pm

My concern…. I returned to my Apt. in Mobile Al. to find perishable berries in front of my door in 80 plus degree heat… We have an office where this package could have been left. In this day in time to leave a package unattended is not safe.

People will tamper with items……I also tried to call and was asked for a pin… Companies need to know how their products are being treated. Folks pay money for this services and it seems as if it taken for granted……

Brenda

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Sheila and Doug Musil March 26, 2013 at 11:52 am

On Tues. 3/12/13 a package was delivered to my home the box was 12inch square box was put between the storm door and the inside door with 30 mile a hour winds. We got home and the storm door was bent, glass broke, screen torn and the outside light broke on the house. We called and complained to several people and had been told someone with the insurance company would contact us and we have yet to hear from anyone. We are retired and live on a fixed income and the cost to get a new door and light and someone to repair this for us cost us 400.00 which may not seem like much to a big company but to people who live on a fixed income and hadn’t planned on a new door and light it is a lot. When I order anything on line I will make it clear I won’t order it if it comes from fed ex if this is how they are going to treat people. The delivery driver should of known a box that size shouldn’t of been left between doors with the winds or even if it wasn’t they shouldn’t of left it there. The routing number on this package is 9612804 0414929 71198966 it came from The country house addressed to Sheila Musil. I don’t expect this to be addressed but wanted other people to know the careless ways that fed ex treat there people they deliver to.
Sheila and Doug Musil
404 Walnut
Eskridge, KS 66423
785-449-2304

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Ken Merbler March 20, 2013 at 1:50 pm

I am trying to call to complain about your office at 350 W Fairbanks – tried to ship a box
an got no help or even recognition I was in your store so I went to UPS down the street
and gave item my $54 to ship a box.

I try to call the corporate number to complain and get a silly voicemail wanting my PIN?
You guys have now lost my business now and for a long time.

Never seen such a “Poor Customer” care system – you don’t have one.

Ken Merbler
Mobile: 650 269-7488

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sameh kamal January 25, 2013 at 11:07 pm

I had a bitter experience with FedEx Egypt last month I patient suffered a stroke and inflammation nerves and bought the drug from America for the treatment of two cases and sent me trucking number 794147820751 a special drugs to me and personal use and can not be sold again and although it continued my suffering with FedEx Egypt for a whole month every dayrequest and seek help outsourcing company and after suffering ill-treatment and to complain to your section in Dubai have been released for shipment. I had the rest of the medication I asked the company behind the drug sent to a company other than FedEx because he suffered, but they said to me that they have confidence in FedEx and the previous time is Ghalta transient and sent medicine on shipments from the U.S. and Malaysia under the numbers 794520362303 and 801911425108 and reached Egypt on 17 and 18 January toanother journey Today asked me to bring approval of the Central Administration of Pharmaceutical and if they do not bring it up on Monday, January 29, will be executed shipment and I live in Assiut south of Cairo, 375 kilometers and weak movements foreign comapny Fastaant as already in the previous charge Iaty that found approval of the previous timbegan suffering with slow procedures requested medical reports and prescriptions for sending it to them immediately.. We asked FedEx to send papers shipment via fax or computer until you company quickly get approved they answered that System Company disabled as well as fax how this FedEx depends where System Company and fax hang and go back to back 20 years to send me the papers by car on Saturday to reach Assiut Sunday meanswasted on time 5 or 6 days because the employee does not want to send papers by fax a and computer is this interested rid shipment or not, and that there is a threat to death shipment on Monday if it does not reach them Approving I’m not certified that this FedEx global company I hope interest in this because I’mpatient and thank you very much

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