FedEx Corporate Office

FedEx Corporate Office Address

FedEx Corporation
942 S Shady Grove Rd
Memphis, TN 38120

Contact FedEx

Phone Number: (901) 818-7500
Fax Number: (901) 395-2000
Website: http://www.fedex.com
Email: Email FedEx

Executives

CEO: Frederick W. Smith
CFO: Alan B. Graf Jr
COO: David J. Bronczek

FedEx History

FedEx was founded under the name Federal Express in 1971 by current CEO Frederick W. Smith.  The company began by offering document and small package service to 25 cities via Falcon 20 jets.

The company was incorporated as the FedEx Corporation in 1997 when the company acquired Caliber Systems Inc.  This lead to a larger service offering than just express shipping.

In 2000, the company acquired Tower Group International.  In 2004, the company acquired Kinko’s and re-branded them as FedEx Kinko’s.

Today, the company operates several divisions worldwide including FedEx Ground, FedEx Express and FedEx Freight.  The company currently employs nearly 300,000 workers.

{ 156 comments… read them below or add one }

John Salmons August 20, 2015 at 7:39 pm

Never on time. Sometimes no delivery at all. Waiting on one 2 days late now. Ludicrous excuses, High Water, (during a dry spell) Snow (in another state) delivery was to be from THIS state where there was no snow, Couldn’t find me, (they have GPS in the trucks) or so I am told by the Fedex people I talked to (in Indonesia, Taiwan, or where-ever they are that they can’t speak understandable English), Now they say I gave the wrong address, then I finally confirmed that it was right with them through all the broken English by phone. WTF!!!!!!!!!What happened to Fedex? They used to be a good service. In the last 4 years, to say that they NOW suck ape shit, is a monumental understatement, (or a compliment) I have a neighbor that won’t buy on line from anyone who ships with Fedex. From now on, me too. Fedex, get your ducks in a row. There is no way of explaining how totally incompetent your service is now.

Reply

John August 18, 2015 at 3:25 pm

Most of these comments illustrate nightmares that should not have happened. I have worked for FedEx Express for years, made my share of mistakes I’m sure, and have tried hard to provide good customer service between the time the package gets on my truck until I deliver it to you. All I ask here is that, in venting your frustrations, you specify FedEx Express or FedEx Ground/Home Delivery. These are 2 very separate businesses and one should not be castigated for the mistakes of the other. Just be fair.

Reply

Connie Ayers August 13, 2015 at 10:21 pm

This makes twice fedex has lost/disposed of my packages.. my packages was suppose to arrive Sat. AUG.8 and nothing, so I contacted fedex everyday this week, and I was told they would be tracing my package and keep me notified.Not once did they call me….. This morning I called, and they said it was delivered. Really? I was here all morning and not once did fedex show up at my house… So I’m getting out word what fedex is doing since this makes twice, and I was told the fedex guy was seen with other women in his truck and they where not in uniform… So I called fedex to let them know what was going on, and he is not doing his job and guess what they hung up on me…. All I can say is fedex is a sorry service and I pray they get investegated again.

Reply

Franchesca fox August 7, 2015 at 9:27 pm

Very disappointed with FedEx yesterday on the 6th of August they tried to deliver a package my husband called 5 minutes after you left the door tag knowing seem to know where the truck was how to contact the driver or anything like that so then I called back and I was told that it would be on the 7th of August so I waited till noon I called and was told that it was not even on the truck that it would be put on the truck at 4 o’clock to go ahead and take care what I need to do no worries well I come back 40 minutes later there is a door tag on my store I call back they say they will call me within an hour and they never call back I called back again they tell me now I have to wait till Monday which I won’t be home and they cannot reschedule it for another day until they talk to somebody Monday there for now I am waiting 5 days for an item that I should have received today their customer service is less than par and there ability to communicate is even less than that will never use FedEx to send a package ever

Reply

Marina August 6, 2015 at 10:01 pm

Fedex is useless , full of ignoring and careless workers. I sent package to Canada. First, they made mistake in address on label and blamed me. Then never contacted recipient and lied that nobody was home. My aunt still didn’t receive a package. I even emailed my problem to CEO, but seems he doesn’t care too. SAVE YOUR NURVES AND STAY AWAY OF FEDEX

Reply

Willie A Law August 1, 2015 at 3:54 pm

I am very disappointed in the service provided at FedEx. The driver that has my package on his/her truck was very dishonest and did not attempt to deliver the package. I will never use FedEx again!! The ethics of this company is beneath the surface of cow dung. FedEx in unreliable and can not be trusted with the least of societal possessions.

Reply

Robert Linnartz July 25, 2015 at 4:27 pm

Fed-Ex is a joke, my package was scanned in for the truck at 741am and then at 805am the driver says he can not find address, pretty funny seeing I live 45 minutes away from where it was scanned,and when I called them about it there boss Kelly in the Saginaw warehouse tells me that the driver never took the package out of the warehouse,and this package had next day delivery on it now I have to wait till Monday to receive it,I will never use this company to deliver anything for me,seeing the driver has the right to deliver only the packages that he/she wants to deliver,have made a case on this at too points,but as we all know,they will do nothing about it,I guess it is time to contact an att. on this and get people fired,and at the same time go after the wages that I am losing do to there incompatince, fed ex you have my number but I know as well as every other person out there you are not going to do anything about it,maybe you should just change the name of your business from fed ex to usps 2 seeing you both are alike and don’t deliver what you promise.

Reply

Tonya July 25, 2015 at 11:16 am

Ordered a package from a company I always order from and never had any problems until this driver came along on this route. The drive claimed he delivered my package Wednesday, July 22 at 10:38AM. I checked there was no package and no door hanger to say he attempted deliver. I then checked the package tracking on FedEx.com and it says “Package delivered: no signature required”. Called customer support to find out what was going on/what could be done; Opened a “Driver Fault” case and they gave the driver 48 hours to “Retrace his steps”. WTF! So on Friday morning they called and left a voicemail stating that I should contact the sender of my product because they drive stated that he did indeed deliver my package. Well…. why don’t I have it? because he didn’t deliver! They suggested it was stolen…BS. I get tons of packages from UPS, DHL, and everybody else left at my door and no neighbor or anyone else in my apartment complex has ever messed with my packages.

I called back to see what the consequences the drive would face…NONE! They just said “Sorry, I recommend contacting the shipper”. No one wants to here sorry after they have spent their money; and I still don’t have my package. The fact of the matter is he didn’t deliver, and probably still has my package.

Reply

Lucy July 16, 2015 at 3:39 pm

I’ve had an ongoing problem with FedEx and FedEx Smartpost and here’s the reason why. I am a disabled senior. I order items online and ask for delivery – it is usually either USPS, FedEx or UPS. When the ordered items are sent, it usually begins with FedEx and then it is transferred over to FedEx Smartpost meaning the local post office gets my package. On all emails when ordering I write instructions for delivery and also on the FedEx tracking I request notifications to me so I can track the package. I always put in the following: “I am disabled. Please ring Buzzer #6, come up one flight, turn left. Do not leave in Hallway” – NOT ONCE has FedEx forwarded to FedEx Smartpost my message regarding delivery to the local post office and the package is never delivered to me personally. What else can I do to have FedEx Smartpost comply? Exhausted and disgusted with the service.

Reply

Keith Rivera July 11, 2015 at 2:55 pm

The worst company . I am being evicted because of there lack of integrity and incompetence. The driver said he came to my apt, well I was in the lobby. He or she lied. After calling and speaking with the reps and getting the 6 hour run around, they told me at 2;00 in the afternoon that the driver is back at the station ( 15 min from my apt JFK airport) and I will have to wait til; monday morning. They were fully aware of the urgenvy of this delivery and still gave me the CYA run around. As a result, I have to tell my landlord I wont have the rent for monday morning. I will be evicted. They claimed all day and they couldn’t get in touch with the driver…..really….A truck full of packages and they couldn’t find him. They have gps systems built into there vehicles…They are heartless and shouldn’t be allowed to conduct business. They are liars. This is what happens when companies get to gig. Please anyone, everyone stop using them. The only way to have an effect on a company this big is to unite and show them who is really in control. Us the consumer. Dy the way, the driver, the call center persons, the dispatcher all will get there checks this friday. Just a footnote, they need to have clear speaking people on the phones. Regardless of there ethnic background, they should be proficient at speaking clearly and fluently. The first two people I spoke to had horrible english . I was constantly asking them to clarify there words….As a direct result of FED EX and there integrity issues.

Reply

Anonymous July 7, 2015 at 11:25 am

As a long time employee in the Big Apple district I am saddened as to how far FedEx has fallen. We used to be innovators, we were bold, brash, cocky. The company had faith in it’s employees, and was loyal to them. As a result, the loyalty was returned. We had pride in the fact that we provided service for our customers EVERY day. Rarely days of late freight, rarely sick calls.WE were the company others tried to emulate. Airborne, Puralator, Emery, DHL, and yes, even “Big Brown”, UPS. NOW, we’re trying to be like UPS! We’re nothing but a shell of our former self. Mr Smith, THE BIG APPLE DISTRICT IS IN SHAMBLES!!!! EVERY station has problems making service, we are being worked like slaves, given unrealistic goals, being set up to fail, and THEN being reprimanded for not making our goals or service. Grown men and women being insulted and disrespected by being treated like children. WAVES of late freight EVERY DAY, now they want to emulate our competitor by trying to ween out the pick up side of the operation! ARE THEY CRAZY?!?! As a result, people are being burned out, and stressed. So you can imagine there are sick calls all over the district. Management is no help. The director is inept. Personnel is useless. Employees quitting and going to other companies, or taking state and city jobs. Is this what you want? Do you like the bad publicity? Do you even see that this district in NYC is crumbling before your eyes. Mr Smith….PLEASE DO SOMETHING TO HELP US OUT!!!

Reply

Jesse July 2, 2015 at 10:02 am

FedEx is a bad delivery service. I’m still waiting for my package to arrive after a week of these people telling me, “Your package will arrive today sir.” Every day for 4 days in a row after they said it would be delivered a week before that. I find It pathetic that these people can’t do their job.

Reply

william plantz July 2, 2015 at 9:53 am

this was once a company to be proud of.MR. SMITH was be so ashamed to need all this kind of feed back , or hes to busy building sport centers to care about his company so sad!!!

Reply

Debbie July 1, 2015 at 3:03 pm

I had paid extra for a shipment to arrive at 8 am. It was very critical, and once again FedEx did NOT come through. The driver scanned in that no one was at the business and that they would deliver again at 11 am. well once again FAILED!! no one was willing to help me when I called the service center 3 times. Well I know one thing I will NO LONGER USE FEDEX and will let others know of the horrible service they have so they don’t bother using them either! UPS will now get my business since they are more than willing to go the extra mile for me. Its a shame more people should complain to them maybe then they will get the picture.

Reply

Veronica June 11, 2015 at 10:47 am

I recently had a package being delivered to my home. The driver left the door sticker for me to sign and he would leave the package the next day. Day 2 the driver approached my porch with another slip and no package he did not attempt to deliver the package. My neighbor said he went up the steps with no package in his hand. This driver did not attempt to do his job nor did he attempt to take the slip he left the previous day. The driver would rather I pick my package up from the Camp Creek location oppose to him doing his job. I called the Camp Creek location in East Point, Ga. spoke with Khadija in which she had no idea of what the driver was referring to in regards to my package being left at the Camp Creek location. I also spoke with customer service rep at 800-463-3339 and she indicated there was no way she could contact the driver from Home Delivery they do not have up to date technology in their vehicles. She suggested I set up a customize delivery and pay an additional $5 for their in adequate service. THIS IS THE WORSE DELIVERY COMPANY… This company is always on the news in regards to the delivery driver having accidents and this company has a lot of incidents as well. This company should screen the employees after the hiring process to see if their doing what they were trained to do. This company could benefit for the Undercover Boss show where the executive is checking on the little man to see if he or she is doing their jobs…

Discussed with the poor service in Atlanta,

Veronica

Reply

B May 27, 2015 at 12:30 pm

I have to agree with Unknown. I have worked at FedEx Freight for a little over a year and all they care about is how many bills per hour you do. They don’t care about how damaged the freight is. I see skids of freight for a major big box store and 9 times out of 10 the shipment is damaged beyond belief. Supervisor red shirts are so damn lazy. But you fart in the wrong direction and believe me they will know about it! I will never ever ship something through them! Whatever you need shipped make sure you do it through UPS. Even though it may be a little damaged, but at least you won’t have to waste the time to reorder your shipment because FedEx freight destroyed it!

Reply

Brian Canar May 27, 2015 at 9:40 am

Well I really never liked FedEx they have sent my packages to wrong address lots of time I’ve had to ask my sellers not to send it by FedEx because they suck then I buy a Alienware computer from dell I get the tracking number say’s it will be here by Friday np then they change the date to today so I called FedEx and ask what the deal is I told him it shows it was pickup in EL PASO, TX on the 22nd then it show today that it was shipped today but it also shows it left FORT WORTH, TX today so I called and lets say the rep there was dumb as dirt he tells me this song and dance that it was ship from Mexico but that part no where on the tracking page so they lied about where it was shipped from why? they lied about the dates it was sent why? And rep could only say sorry I don’t want sorry I want to know why there website tracking is lying. So I called Corp that’s a joke they have a computer voice asking to press this and that but nowhere to talk to Corp person this company blows and Tom Hanks shame on you for making a move working for them in castaway where you make it look like they care for people if they did everyone should be able to call Corp and talk to them but I guess the CEO’s don’t care about there company they just want to make money sit at there desk and look important I hope this company fails one day because it isn’t worth crap to me and I see a lot feel the same. I will say one last thing UPS blows you away big time FedEx I have never had one problem and they do care because it us the people that pay there wages not Corp the people if we don’t use them they wouldn’t have one dime. Heck my local post office ships better then them and cheaper lol.

Reply

unknown May 13, 2015 at 2:09 pm

I got hired on with FedEx Freight with all these promises. Mind you I left a good companie making 85 thousand a year getting told I can make way way more as a road driver. So dummies me i take this position. Well know I on my way for bankruptcy because I am not working when I was promised and they won’t let road drivers work on there dock. So if you have any FedEx employee try to get you to go and work with FedEx well I would have second thoughts. There doc sucks all doc workers have no respect for the freight its jam the freight wear it will fit, even supervisor will tell you to do so. Upper management dontncare bout there employees allnthe y care bout is getting there vhevjs . I as an employee of FedEx frieght am not to satisfied with the way they do things and will never ship anything with them in my life.

Reply

Tricia Green May 5, 2015 at 2:53 pm

I want to take this opportunity to comment on a previous negative post that I’d put on this page. I’d had a less than stellar experience with FedEx overall and due to the loss, I just couldn’t let the denied claim go without further pursuit. I decided to post on this page and to email upper management and I can only say that I was both overwhelmed and overjoyed by the response and subsequent outcome. I was contacted almost immediately, after sending my email, by Miss Maxie Kincade who is an Executive Management Assistant. Miss Kincade was a godsend and I truly hope FedEx realizes the treasure they have within their employment! Miss Kincade empathize with our situation and how our small community suffered from the initial product loss and denied claim. In a nutshell, we are a non-profit organization that sells paddlefish caviar. All profit from the caviar sales go into a Grant Fund that organization can apply for when they are doing improvements and additions. This program has done wonders for this community and with suffering substantial losses, we did not have any funds for grants this year. Miss Kincade was able to submit for a one time goodwill gesture reimbursement check for which we cannot be more grateful! I was literally in tears when I opened the envelope and saw the check for the full amount of our loss! In light of our original frustration with the situation that caused the loss, I cannot be more thankful for this amazing outcome. I think when you are diligent about your cause and stay persistent in trying to reach the right people in charge, the right outcome is inevitable! Sincere thanks to Maxie for her understanding of our plight and her display of genuine concern! The community of Glendive thanks you for your generosity!

Reply

Olsen May 4, 2015 at 1:12 pm

This last week, i had a package that was delayed from the shipper. I had expected this package by Thursday it was a must have before the weekend, the shipper did not ship in time, and turns out it would not show until the following Monday or Tuesday. I called FedEx Customer service, and i know it was not their fault at all, but they couldn’t help. I called my local FedEx branch here in The Dalles OR, and spoke to the Senior Manager, Mrs McKinsey, she was on and off the phone with me for two days. She tracked it down and saw that it would show at their hub at 5:30am Saturday, she ended up coming in on her day off and met me at 7am to open up the truck that came in that morning. The package was supoose to be on the back of the trailer, little did we know they put it in the front ahead of thousands of packages. After about an hour, I ended up giving up and said thank you but i understood and that it would have been too much to ask for her to unload the entire truck alone. We left, and about 2 hours later i get a phone call from her, she had gone back, unloaded the truck, found the package, and by they time i was out of town, she took it one step further and delivered it to my house in her personal car. It was sitting on my door step Saturday when i got home. This was so amazing of her. I work for a company that ships and receives a lot of packages, and i will be using FedEx a lot more, because of her. This was above and beyond what anyone could ask for. Thank you so much!

Reply

Biff and FEDEX SUCKS May 1, 2015 at 5:10 pm

WOOOOOOOOW I just spoke with three fedex supervisors and got NO help on the first call, hung up on by the second supervisior and nasty attitude by the third!
They suck!!!

Reply

Craig B. April 24, 2015 at 8:37 pm

A Fed Ex Truck recently backed down my driveway and ran into my car that was parked and unoccupied. The driver quickly exited the location and left the area. My gardener heard the crash from his location in front of the house, noticed the damage as he entered the driveway and even obtained pieces of white paint that came from the Fed Ex truck. I immedaitely contacted FedEx and they put me in touch with their claims people (apparently they are self insured) . They had me fill out forms,get a statement from the witness, take pictures and get two repair estimates. We provided the day and time of the accident, the exact location where it happened and a description of the driver. All the information was sent to them so they could begin their “investigation”. Four days later I received a letter indicating that they were denying the claim because they didn’t know what division of Fed Ex was responsible. They have the date,the time, the location and a description of the driver. This is a very technologically advanced company that can track things all over the world . Perhaps a day or two investigation wasn’t long enough? I am now faced with a $2,000 repair bill because an employee of Fed Ex decided to turn around on my private property, damaged my private vehicle and took off without accepting responsibility for his actions. It seems pretty easy to understand where he picked up that trait from. Nice job FedEx! You have lost a long time and loyal customer and I will spread this story to every person and business owner that I know. I will also see you in small claims court.

Reply

Ali April 23, 2015 at 6:35 pm

Very bad experience, never us fedex again

Reply

Tricia Green April 21, 2015 at 3:49 pm

After reading all of the comments posted on this page, I’ve decided to share our organization’s experience. We are a Chamber of Commerce & Agriculture in a small town in Eastern Montana. There are not a lot of readily available shipping options but having used FedEx in the past, we opted to use their service. Within our Chamber of Commerce, we also sell paddlefish caviar. This organization is non-profit and we do not profit from any caviar sales either. Any proceeds from caviar sales are put into a grant fund that is open to organizations, churches, schools, etc to apply for funds to complete a project. This project benefits the entire community and not this entity. We scheduled a pick up on December 22nd, 2014 for an overnight shipment of 3 boxes containing almost 60 lbs of caviar. The driver completed the necessary airbills and we requested $8,300 of insurance. We assisted the driver by carrying the boxes to her vehicle. At that time, we noticed that there were slight snow flurries. Without any indication of concern from the driver, we returned to business as usual. That was until we received notice from the recipient that they had not received the shipment as scheduled. Upon tracking, we were able to see that our packages went from Glendive, MT to Great Falls, MT where it sat for an extensive period of time. The packages then went from Great Falls to Wolf Point, MT and from there to Memphis, TN and finally to California which was it’s final destination. Our boxes are specially made to say contents are perishable and it states that it is paddlefish caviar. Our shipments are always carefully packed with ice packs and the boxes are lined with insulation in the form of custom fit Styrofoam. Needless to say, a perishable product not being kept at the necessary temperature, is of no value once it finally reached it’s destination on December 24th. When I attempted to file a claim, I was told that the flights were grounded in Great Falls due to severe weather and therefore, regardless of whether we had insurance or not, FedEx was not responsible for an act of God. I was also told that it was my responsibility to know the route of my package(s). I don’t know how I’m supposed to know that information. All I know is that I’m sending it from Montana to California and don’t feel it’s my duty to know it’s exact route. I understand that FedEx does not have control over the weather, however, I believe there are other ways of handling these types of scenarios. They should offer refrigerated/frozen facilities at their depots for the packages that are noted as perishable so that the product does not get comprised. Or perhaps, with modern day technology, FedEx checks the depots that the customer’s packages will be heading to and ensure that there are no weather or mechanical issues that may delay their shipment. If the driver, who accepts your packages, has access to see the conditions of the depot your packages are headed to and can see major delays and/or flights grounded, then they should be responsible for denying your shipment. I would’ve respected FedEx more if they’d advised me of the impending delay, denied my pick up and we reschedule pick up when weather was permitting. Making small companies or non-profits such as ours eat the cost of lost products can make a huge financial impact on any company or in our case, the community. Losses, such as these, can be devastating to a small company. We have been so disappointed in the manner in which this claim was handled that we have chosen to never utilize FedEx again and we do quite a bit of shipping for a small organization. Please be cautious when using their service and read all the disclaimers regarding their liability.

Reply

DGriffin April 14, 2015 at 2:57 pm

Sent 2 packages “first overnight” on 4-13, both to Florida, which means it should have been there before 10 am today. One package makes it-going through Memphis hub. The other critical packae was for a multi-million-dollar proposal due by a dropdead date of 4-14 at dropdead time of 2:30 pm. As I write this my blood is boiling, it is 2:49 pm on 4-14 and the package is still sitting in INDIANAPOLIS-already 1 hour past the due date/time in Florida. I’ve talked to 6 different FEDEX reps from bottom to corporate and all they say is “we’re sorry, don’t know why it is still in Indianapolis, and we can see there were no weather delays. We can’t get it on a plane until late this evening, and the package MAY arrive 4-15.” (24 hours late and being thrown out by our prospective client)! Sad thing is that FEDEX doesn’t care, can’t make it right, and this will probably happen again. Their employees do not care about quality control otherwise someone should have redirected the package with their bright red tape on it that says FEDEX FIRST OVERNIGHT. I’m fed up with their entire organization.

Reply

Bt March 25, 2015 at 7:36 pm

B**ch *ss FedEx,,,,Yall lame as f*** how yo employees hanging up on ppl,,,,important papers ain’t came in we been up since 7 dis morning now our package on its way back to the station WTF!!!!!!!,,,,Yall playing I hope yall see dis sh** to somebody FedEx building finna get shot up or blew up it’s finna be hella of yall out of a job,,,,,,I bet u B**ches improve yall f*** service den,,,,,Hoe *ss B**ches how the f*** u pay for a over night shipment but dat mf dnt come,,,,,So yall gat my money & my damn package Yall ni***s trippin

Reply

Kelsey March 25, 2015 at 11:42 am

I paid for express 2Day delivery 7 days ago. I still have not received my package, and it is the new IPhone, so I can guarantee an employee took it and my phone is long gone by now. I was being lied to every time I called. They kept telling me it was in Memphis due to “bad weather” and finally today they told me they could not find it, and they opened a claim for me. It is ridiculous how poor of a company they are. I always use UPS, and never go to Fedex. What a joke. I absolutely hate this company and the company I work for ships a lot all over the states, and we are SURE to use UPS or USPS. I hate Fedex, I cannot believe they lost my phone, and chances are that I wont be able to get another one. So if you have $500.00 that you want to lose to a shipping company, please by all means use FEDEX.

Reply

aashley March 20, 2015 at 10:58 pm

Well, it seems FedEx has history of poor service based on these comments, which are similar to my experience. Just seems they do not have the capacity to handle the demand. For them this is good, for the payi g customer this is terrible. I had an express package arrive late, no way to determine why; no knowledge until mortgage co, informs me my payment was late. Really didn’t believe, just assumed higher would result in timely service. Just discovered it didn’t happen after several calls to customer service, this is no better than uses just more costly!

Reply

Michael Schulteis March 18, 2015 at 1:43 pm

We ordered a new I-Phone and had it shipped overnight air on March 7th. After 3 phone calls and many apologies, it arrived on March 16th, nine days late. Was given many excuses but no help. Think I will use UPS in the future. Nobody at Fed Ex cared. Very sad.

Reply

Johnny K Kendrick March 16, 2015 at 11:26 am

ON MARCH 13,2015 , MY WILE WAS ENROUTE HOME FROM ATLANTA GA ON I-285 WHEN A FED EX SEMI TRACTOR PULLING DOUBLE TRAILERS ALMOST REARENDED HER NOT ONICE BUT THREE TIMES , TYHE TRUCK WAS TRAVELING TOO FAST FOR THE AMOUNT OF TRAFFIC ON THE ROAD AT RUSH HOUR AND IN A LANE WHERE SEMIS ARE NOT ALLOWED, AFTER FILEING A COMPLANT WITH FED EX ON 3-13-15 I CALLED BACK ON 3-16-15 TO FOLLOWUP TO SEE IF THEY HAD INFACT TALKED TO THE DRIVER , AFTER BEING PUT ON HOLD FOR 10 MIN AND THE TALKING TO SOMEONE THAT COULD NOT SKEKAK VERY GOOD ENGLISH I WAS GIVEN A NEW COMPLANT NUMBER AND INFORMED THAT THE DRIVERS SUPERVISOR WOULD BE INTOUCH, WHAT A JOKE.

Reply

S Coffman March 11, 2015 at 11:27 pm

FedEx Home Delivery is a joke. CSA lied to me three times in one night and denied they could contact FedEx Home Delivery and then said the driver would be in my driveway any minute. never happened and I waited all day. The time lapse of departure and arrival at the Richland, Ms terminal was altered by someone after I complained that it showed the FedEx Home Delivery truck not leaving the terminal until after 2PM and another site on E bay said it was 7:44AM which is what the original departure time on FedEx site. Each time a different customer service agent sounded like they were reading a script. The first said it would be delivered by 8PM until I told her it was already 8PM and she said “oh”..

What a waste of time and too much aggravation by a company that I once thought was a good company that would at least tell it’s customers the truth and not lie while finding the root of the problem. . . .

Reply

Lucretia March 10, 2015 at 3:49 pm

Reading all the comments motivated me to share my experience about FedEx I was a victim of theft this pass December I provided all the information required and fedex denied my claim because the did not see where my package was scan but how can you find it if your driver never scanned it so I took it further we went and took pictures of the drop box it was placed in sent it to them and they have yet to respond to my email. They has a customer service rep by the name of Alex who basically told me we were lying and hang up the phone on me because I would not tolerate him calling me a liar why would I lie if I was the one who has to pay for these jackets yes their driver that pickup up at the Philadelphia cargo city location stole my jackets, a manager by the name of Jay promise to give us a call back after we conferenced them with North Face because they were playing the blame game his tone changed but never returned my call. its ok because I maybe have lost $400 but I still have my life and my job and if this is the type of service an injustice that FedEx has to offer their clients they stand to loose a lot more because I will never ship with them again. FedEx hire these dishonest people and protect them who is protecting us and paying us for our lost because their are LLC and only liable to pay you $100

Reply

Kevin Patrick March 6, 2015 at 3:50 pm

Some months ago I ordered some 9mm pistol ammunition from a company out-of-state. FedX delivered the package but 94% of the ammo was missing; it had been stolen somewhere in the FedX chain of custody. I reported the theft to FedX and supplied them with everything they required to replace the missing bullets. As of today, nothing has been done. Unfortnately, shortly after the theft a FedX employee came to his station and killed another employee, then himself. The ammunition used was 9mm and I imagine the shower used the ammo he took from my package.
Since then, I have written directly to the Chairman of FedX, Frederick W. Smith, in hopes of recovering my ammunition or the money I spent to buy it. I sent photos of the torn box and remaining ammunition but I heard nothing. I’ll try one more time but may have to press charges. Not a good experience.

Reply

Brian Canar May 27, 2015 at 9:47 am

That’s bad they got a lot of dumbass working there and it shows on here call the federal trade commission and report that to them they will help you.

Reply

Fred Cohen March 4, 2015 at 2:05 pm

On Wednesday, March 4, 2015 at 1:43 p.m. on 108th Street between Madison and Park Avenue in New York City I watched a man wearing a FedEx jacket, standing alongside his hand-truck, toss his empty Snapple bottle into the snow on the street. (I provide the details so that you may identify this man.) Your employees are ambassadors for FedEx. This particular ambassador should be recalled. I will be using UPS and the USPS at least until I know you have a policy in place extending to your employees forbidding this kind of behavior. It is bad enough when residents treat their neighborhoods (and mine) with disrespect but to have your employees add to the problem is not acceptable.

Reply

unknown February 28, 2015 at 5:35 pm

I’m a employee at Fedex and was sexualey harass and management don’t give a shit especially if your black and a male and the person who did the harassing is white and a male they tell you that you should shut up and deal with it because we don’t care about what was done to you

Reply

Steve Shields February 25, 2015 at 10:19 am

I was appalled at a manager in your Knoxville, Tn office. I called her this morning and I have to say this has been the 10th phone call i have made wondering where my package was. It was sent out of the 17th of February and sat in Knoxville, Tn office on the 20th before we had the snow. When I talked to her this morning she told me that there were 2,000 packages that need delivery in this area and that businesses get first services and residential was the last of their deliveries on their agenda. Thanks for putting us last. When I tried to ask her other questions about the order, which yesterday they said they couldn’t even find, and she became irate and spoke to us in a very condescending way and then hung up on me. I called the vendor and told them what happened as I have never been treated so hateful by anyone that delivers packages. UPS has never once given us any trouble and I hope I never have to use your service again, and I will tell everyone I know, of my experience and how badly we were treated. Shame on your manager for treating us like we were second class citizens.

Reply

Lee February 25, 2015 at 7:54 am

Another FedEx accident in Columbus OH. A FedEx double trailer is currently blocking over six miles of stopped traffic on I71 north in Grove City, as usual. I have to drive 50 miles a day in Columbus and see aggressive FedEx drivers all the time. Frequently, I see FedEx trucks engaged in driving that is clearly dangerous, such as excessive speed and lane switching. Think about a huge two trailer rig weaving aggressively through traffic. I see it all the time.

I will now invest in a dash cam and a rear cam so I can illustrate my comments via hard proof.

Reply

Brian Canar May 27, 2015 at 9:42 am

They don’t care this company is a joke.

Reply

Leave a Comment

Want to make sure FedEx sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: