Dollar General Corporate Office

The EMPLOYEES at this store LACKS customer service. They were extremely nasty, vile and rude to me when they falsely accused me of stealing. They claimed someone seen me on camera. Police we called and everything. After realizing that there was a misunderstanding, employee Dasha Jones and Manager Ken Dudek refused to apologize. The police apologize on their behalf and told me they were sorry for the inconvenience. Not only was I late for work because of this mix up but I was offended and embarrassed by the chaos caused by those two employees. Poor customer service should have some type of consequence!

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someone has been changing my time in the computer what can i do because im loosing money i have reproted it to my dm and not heared anything in almost a week

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I will never shop at Martins Ferry Dollar General again. This evening my two grandsons went to Dollar General and after they left, the people at the store called Martins Ferry police to say two African Americans males left the store and they THINK they stole something. They are young teenagers and had purchased tea, donuts, and cheeze-its. When the police stopped them, they demanded their names and where they lived and they let them go after they produced receipts. I called Dollar General and they said because they looked suspicious around the drinks section they thought they took something. They said one had a back pack and they weren’t sure if anything was taken. The person I spoke with said they have been having drinks stolen and the person on duty should have told them they couldn’t have the back pack. The one with the small STRING back pack has Juvenile Diabetes and always has ic yppaht with him. I asked why they didn’t have them stay at the store until the police came to check them and he said they can’t do that. That is a lie. They only did it because they were AFRICAN American. They should have checked the camera to see if they were stealing. They can see whats going on while customers are in the store. I intend to contact the regional office to see what the store policy is. I wonder how many other African Americans have had that trouble in Martins Ferry. We’ve lived here for over 65 years and I am not a happy person right now.

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I have been in retail management for over 25 years and your Dollar General store at 843 Sharon New Castle Rd Farrell, Pa 16121 is horrible! I have been going there for many years, it’s only 2 miles from my home, and I have watched it slowly deteriorate, become messy, go thru tons of employees, and like no one cares at all about what they do! But recently it has gotten so much worse. 2 different days my Husband and then me have stopped to pick up a few items on our way home, and the store reeked of cigarette smoke so bad, I could hardly breathe. It was disgusting, We couldn’t wait to get out of there! It was so bad, if someone had any kind of allergy or breathing problem, they would of been in big trouble. Needless to say, I will never return. Here are the dates and times we were there from our receipts……………..March 1st 13:54:44 08394 02 6099 and March 2nd 13:14:04 08394 02 6496

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I returned to the Glassboro store and am happy to report the Manager was very polite and helpful. Thank you for the gift card.
Regards,
Barbara Hitman

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The DG in Bradford Ohio, I’ve been in management for over 30 years,and ive never seen such poor management than I have with this store.I seriously think the corporate office needs to review Angie I believe is her name, going against state laws on employee sanitation, making employees work while no running water,toilet,hand washing, and falsified documents !! I truely feel for the employees, and you better hope none of them are smart enough to file lawsuit’s, cause the manager you have there is playing with fire on the companies behalf.hope you take action swiftly with this one,cause its a matter of time before someone drops the hammer down on her actions, the woman is never there when she says she is, and pulling the blinds down over your eyes..good luck,and god speed!!

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tHIS IS PUT FOR STORE #3077 AT WALKERTON, iN. WE HAVE BEEN TOLD ABOUT OUR STORE BEING REMODELED SOON. WE HAVE NO GROCERY STORE IN TOWN EXCEPT FOR DOLLAR GENERAL . WE WAS HOPING IF WHILE REMODELING, THE COOPERATE COULD CONSIDER A PRODUCE SECTION IN OUR STORE! tHIS STORE IS THE ONLY STORE EXCEPT FOR STUFF IN FAST FOOD PLACES. I WORKED FOR DG ABOUT 12 YRS AGO FOR 5 YRS. AND WAS THIRD KEY. WE HAD A GREAT MANAGER THAT MADE EVERYONE KEEP THE PLACE CLEAN. OUR STORE HAS BEEN A MESS FOR SEVERAL YEARS NOW. ITS NOT CLEAN AND LOT OF STUFF IN THE AISLES. FLOOR IS MOP REGULARLY IN THE SNOW WEATHER. wHEN I WORKED THERE TANIA , THE DISTRICT MANAGER , ALWAYS SAID OUR STORE WAS LOT CLEANER THAN MOST. THE CLOTHES RACKS ,ARE SO FULL YOU CAN’T SEE WHAT YOU ARE LOOKING. ALL MIX UP SIZES. THE MANAGER CHOOSE ONE PERSON TO SEE TO THAT CLOTHES WAS KEPT STRAIGHTEN. i WAS THAT PERSON AND EVEN WON $100. IN THE CONTEST FOR NORTHERN INDIANA STORES THAT THE CLOTHES WAS ALWAYS IN ORDER. WE ,THE PEOPLE OF WALKERTON WOULD LIKE DG. TO CHECK INTO THIS. PRODUCE DEPARTMENT. THANK YOU.

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So, my daughter works at Dollar General in San Antonio near Marbach and 1604…across from the schools and previously notified her supervisor that we had a family member pass away recently and would like to be able to have some time off when the funeral or cremation was scheduled. Today we find out we are scheduled for Friday. My daughter tells the store manager and is told she can not take the time off without a funeral home letter or death certificate. Well, death certificates can take up to 3 months to be processed. No funeral home is involved with the cremation. We don’t live in the same city, so it’s not like we can just hop in the car and go get information.

I can’t believe that the CEO of Dollar General would prove of this kind of treatment. I honestly would like Todd Vasos to reply and say this is a policy he actually supports. Also, in the phone call conversation the manager actually threatened my daughter’s job without even attempting to see if other arrangements can be made.

Please get management involved and run down the chain! I have problems believing this is the norm at your operation.

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I am writing to issue a complaint regarding store # 00285. I have shopped at this store for years, but for the past few months, service and quality have taken a dramatic turn for the worst. The store is dirty, the parking lot is dirty. They have removed the trash cans from in front of the store, and people simply throw their trash on the ground. The store rarely has soft drinks (Coke products) in stock, even today- a Friday. The past few times I have been to the store, a young woman (manager ??) is always out front of the store chain smoking and the clouds of smoke are a health concern. Inside the store could be much cleaner and better stocked. If you voice a concern, your reply is a snicker. As I said, I’ve shopped at this particular store for years. However, I’ve decided that I will now stop at one of your competitors who is right around the corner. Their store and parking lot is clean, and the store is well stocked. The employees are helpful and polite. I hope that someone in management can take a interest in this store, it is not too late for it to be turned around, but not without some intervention. Thank you. I am writing to issue a complaint regarding store # 00285. I have shopped at this store for years, but for the past few months, service and quality have taken a dramatic turn for the worst. The store is dirty, the parking lot is dirty. They have removed the trash cans from in front of the store, and people simply throw their trash on the ground. The store rarely has soft drinks (Coke products) in stock, even today- a Friday. The past few times I have been to the store, a young woman (manager ??) is always out front of the store chain smoking and the clouds of smoke are a health concern. Inside the store could be much cleaner and better stocked. If you voice a concern, your reply is a snicker. As I said, I’ve shopped at this particular store for years. However, I’ve decided that I will now stop at one of your competitors who is right around the corner. Their store and parking lot is clean, and the store is well stocked. The employees are helpful and polite. I hope that someone in management can take a interest in this store, it is not too late for it to be turned around, but not without some intervention. Thank you.

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Dear Corporate,
Like you need another complaint. Mine is benign, but has cost your store hundreds of dollars, in sales. # 1. I am in my 70’s, I look it, but the store wants to “card ” me. Alabama law does not require that . Must be corporate policy. I refuse, just go up the street to Winn-Dixie.
#2. When the new manager took over a,t EastBrook , Montgomery, Al.( I live in the neighbor hood, shopping there for about 10 years or so. )She threatened to call the police , because I take the cereal out of the boxes. I don’t need the boxes, and told her so. She was adamant, that I not do that , I said I was not shop lifting and was not out of the store. She threatened me again. I paid and have not shopped there since, certainly hurting her gross, I hope. The Grocery store right next door sells what your store carries at a discount. I often go to Greenville, the store in the strip mall is great, always neat , clean and friendly.

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My local store in Etowah Tennessee is always dirty, and the shelves are usually empty in the dog food section.
I was just there about thirty minutes ago, with a coupon only good for today and the only young lady working in the store would not take the time to look for dog food for me in the back.
She told me to go to another store in another town about 5 miles away, or I could wait thirty minutes to see if she would get help.
It is obvious the store is under staffed and the management cares little about keeping the shelves stocked and clean.
I am disgusted with dealing with Dollar General anymore.
Updates won’t be worth anything. there are too many other stores with better service for me to care what happens with this store.

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My daughter and I went to a dollar general in Berea the one by sav a lot and they had so much stock out that you couldn’t see anything we asked them to move it so we could look at the shoes yea they moved it but put it right back if someone was handicapped and in a wheelchair they might as well have turned around and went out because they wouldn’t have been able to motivate in it and the racks or what ever you all call them were stacked so high they are lucky that nothing fell on a customer I took a few pictures just to show what it looked like it was so redicilous uncalled for if you are going to stock pull out one rack at a time be cautious not irresponsible and they also have so many clothes hanging that you can’t see what they have if you try to take one down then you will pull others out it’s crazy

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Date: August 2, 2017.
Weekly Visit.
The treatment that I received today warrants this email. Today on one of my weekly visits to the Dollar General Store (#15339 ) turned out to be one of my worst visits made to a franchise.
The story is as follow: I entered Dollar General to pick up some of my favorite snacks. After shopping for approximately 30 minutes, I checked out and proceeded to leave. After putting my bags in the car, I remembered that I needed a bag of ice. Because the ice container is locked at all times, I return to the store where there was no one in the front of the store. I stood at the counter in full view of the manager, who was in the back of the store stocking the shelves. I proceed to get the money from my purse to purchased the ice. Since the manager did not proceed to the front of the store, i approached her and informed her that I wanted to purchase a bag of ice. I remain inside the store while she retreived the ice. She put the ice on a different counter from the opened cash out counter and proceed to wait on a customer that had walked up to the counter while she was getting my ice. She did not ask if it was ok to wait on that customer before me. I waited until she completed the transaction, I ask her why she waited on that customer before checking me out. She claimed that the customer was next in line. But how could that be when she acknowledge me standing directly in front of the cash out counter directly in her view getting something from my purse. I guest she saw the other lady through me! which was not possible. I had direct eyed contact and I walked directly down the isle to the back of the store to ask for service. This was not why really upset me the most. What really brothered me was that she did not apoligize for overlooking me and proceed to justified that she had to stock the store and wait on customers. If another employee was at the store, I never saw that person. She continue to explain that she did not know if I needed anything since I was just in the store making a purchase. I then told her, as employee, because I was standing in front of the counter with no bags, she should have ask if I needed anything else. I told her that it was crazy to not have someone in front of the store. She became combative and I quote, “get out of my store” and ask me to “never come back”. I ask here if she own the store? She said, “I am the Store Manager”. I then informed her that this is Dollar General’s Store. I cancelled my transaction for the ice, and returned the other items that I purchased earlier for a refund. There were other customers waiting to check out, so I told her to forget it and to wait on the other customers. She claimed that I disrespected her. But I guess disrespecting the customers that makes it possible for her to be paid, does not matter. Signed, Once a Loyal Customer VA.

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I really love the Dollar General in Philadelphia, the one on Wayne and Chelten. They have many great products at awesome prices.

However, I think that you need to have more people working there, about 4-6 people a shift. They usually only have one register open, and if there is a problem, the cashier has to call the manager (or the manager on duty) over, and that seems to take a good few minutes, especially when there is a long line. And I often feel sorry for the cashiers. I can tell that they care about the customers because they hate when a mistake is made, or when things are held up, just as much as the customers do.

In fact, when I went to the store sometime around 9:00am on 7/28/2017, the lady was calling other employees to see if they could come in…even when it was their day off. Either that, or they weren’t scheduled to come in yet. I couldn’t blame those who she called for not answering. Even though they try not to show it, they look exhausted, overworked, and stressed out. I wouldn’t have answered either, if I were the other coworkers. I would be glad to be home, and I wouldn’t come unless I was scheduled to be there.

Besides that, they don’t seem to get done what needs to be done because there are only 2, 3 people in the store a shift. If they had more people, two at the register, two doing the stocks, and maybe one or two others keeping the items lined up neatly and all, maybe they wouldn’t seem so put upon.

Plus, floor looks dirty, and some aisles have the carts with products on them blocking the way. That needs to be taken care of. And the employees need to keep up with what is on sale, and what isn’t.

Other than that, I really don’t have anything to complain about. It’s one of the best Dollar Generals I’ve been to. Good going!

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Bought a few Items .. went to check out ,ring up a different price took the store manger to the rack .where the item was and showed the price marked ..on both sides of the rack .she said I could have one of the teas ..for the price marked ..but the other 4 bottles at full price .Not right ..Sharon ..of Cabool mo Store ..Shame on you ..

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went to the dollar general in yates center and could hardly get around as the store is always a mess. i have called about the problem and it is like nothing gets done. It even more of a challange for my friend who uses a mobility scooter to get around

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I have shopped in you store here many times, however, I probably won’t be back until winter now! It is and will be over 100 degrees here with about 50% humidity. I walked into your store and it was like a sauna! It was so hot, I had to leave and won’t be back. They said that corporate controls the thermostat! WHAT????? Don’t you people know that when it is summer, you need to run your air conditioners??? I feel sorry for the people who work there, I sure wouldn’t.

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On 7-5-17 at store number 08145 in Rowland North Carolina at approximately 8:30-9’ocolck p.m. my granddaughter who is 12 years old was verbally call a Fat A** by a cashier worker by the name of Lakiete Hunt. I’m a very respectable lady in my community and I shop at dollar general every week. For an adult who supposed to be professional and educated to say this to a child is not acceptable , especially when she belongs to me.I’m not sure why this lady have such a bad attitude with it come to children, but something needs to be done asap before someone get hurt. I’m really hoping the matter will be addressed and handy.

Thank You Kindly
Hazel T.

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I live in Pinckneyville,Illinois. I complaint to you that our store here in town is all we have. We call it our little Wal mart! This store is in a horrible, dangerous location!!!!!plus too small. I go thru other towns,some much smaller than ours and they have nice new stores in prime locations! I think we deserve Better,I know this must be a money making store in our town!!! It’s a shame that you have put this store in such a Lousy location! Like I said, WE Deserve Better! You can barely get thru the isles as they are packed with merchandise and etc! Thanks for listening,Please try to get us a Bigger,better store where you don’t have to worry about getting hit in your car! Phyllis Crawford

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First of all I was fired for being slow. They knew I was slow before I was hired. Chelsea said she didnt hire me. Second, they ban me from the stores in town. All due to something that was not true. And had nothing to do with work. And Isabell the B**ch. She said, what is wrong with u? I could have sued then. Now this b word Chnelsea bans me from the 3 dg’s around here. I talked to an attorney. And Texas is a right to work state. Ok, but I still shouldnt have been banned under false claims. I will talk to the news and the radio about how DG fires employees and bans them when they are gonna get ratted on. Oh yeah, Pete is a puss! And I am thinking about calling that attorney and the news. And posting all sorts of crap about this store unless something is done!

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The condition of the Dollar General in Grand Lake Louisiana 70607 south of Lake Charles is poorly ran. You all just remodeled this store and since then closed several days because of employee problems and the shelves are empty.
The manager is constantly smoking out side. One has to hunt someone down to check out.
We are to the point we won’t stop there any more.

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Nothing good happens after 10:00 at night. That is what my mother always said and it’s true. So I simply don’t understand why Dollar General would extend their hours to 11:00pm and put it’s employees at greater risk of robberies or attack.

I understand the need to provide a service to the community and to make a profit, but at what risk? Many young people begin careers at Dollar General and to have them getting off work after shutting down at 11:00pm, is just plain dangerous for all involved. It is certainly not worth the small amount of profit that will be made. In fact, it is likely to cost Dollar General much more and the employees possibly their life. Even in places considered extremely safe, in todays world easy money is tempting to those that tend to live near these stores.

Please reconsider staying open later at night, consider the safety of the employees over the few dollars extra to be made. I know that Dollar General is looking to brand it self with an entire new image but news of more robberies or worse is not going to help.

One other note of safety I would like to mention is your store fronts. The store fronts tend to be so covered with advertising that it often camouflages what is going on inside. This provides the perfect cover for someone looking to pull a hold up and not be seen from the out side. Studies have proven that convenience stores that are covered with large amounts of advertising on the windows and doors are often targeted first because of it.

Thank you for your time.

Mike

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Last night my wife finally quit(29Apr2017). There were issues before she went on Maternity leave. Two days after she returned to work, the breast feeding pumping tent that was ordered for her went missing. She has chosen to breast feed our newborn and it seems the other store employees started to look down on her for that choice. She was overlooked for an assistant manager position, I feel because she was a new mother. I encouraged her to quit after multiple nights of trying to calm her down, due to work related issues. NO job is worth the stress she was receiving from the other store employees!

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L. Looking to place a bid on doing lawn work on a store in Stedman NC in the. Bethany area off wade Stedman Rd place contact me at 910 723 XXXX or email at Mshemrick at yahoo.com thank you
Sincerely Michael Hemrick

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I bought potato chips that are in store ad that says buy 2 bags get 3rd bag free. In ad it is for Family size Lays chips. 9.75-10.5oz. bags. Also on shelf it says chips are $2/6.00. Then on bag there is $1.00 off coupon. Manager kept arguing with me that what I bought was not the size chips. She kept telling me it says Family size on bag. Yep, that’s right the Family size, 10.5 oz. Got that. Then she says those weren’t the right ones. Told her that’s funny it is written in your sales ad and on the shelf. Plus shelf has a big sign written in red writing 2/6.00. She says well, It isn’t for those ones. She was so wrong on so many levels that if the stores are going to be ran like this I will just take my business back to Wal-Mart. Also the outside of the store was so full of garbage and around the carts was disgusting with tons of cigarette butts. Very dirty surroundings. This store is located in Bellwood Pa. This person had NO business being a manager. I had been in management for years.

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I HAVE CALLED TWICE AT CORP. OFFICES, I REACHED SOME ONE IN THE PHILLINES. DOES NO ONE WORK IN AMERICA DO YOU BY ANY THING MADE IN AMERICA?? APPARTLY NOT INCLUDING OFFICE HELP!!! STORE #02786 HAS OVER GROWN TREES THEY SAY THEY CAN,T DO ANYTHING ABOUT THIS,

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Hi Dollar General Headquarters I would really like the new Dollar General store to be built on State Route 762 Orient, OH with Restroom with Dyson Airblade Hand Dryers and Touchless Faucets and Touchless Urinal for men’s?

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Store in Glassport, PA sold me a phone and the same person who sold it to me eating at the register first told me she had to call the manager waited on a couple customers then when I went back to ask about a new phone she told me there was nothing she could do. Asked to speak to the manager then tried to tell me she was the manager. Called the corporate office and got the run around there to. Needless to say still have the broken phone and had to get a new one at Rite-Aid who always have treated me with respect on a first name basis. Talk about the difference of curiosity and customer service which Dollar General lacks. Couldn’t even just replace the phone that was broke. I didn’t even want my money back. Definitely needs better management training.

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I have been trying to get with you for the snow removal at the new Edenvil store in Michigan I am an local Busness in the area and I would plow the lot for 250 for the days removal of snow I only charge for the work rendered and nothing more you can contact me at Eds Scrap Metal Collectors & snow PLowing service 6847 Flock Rd Lot 2 Beaverton Mi 48612 My cell numbers are 1-989=259=XXXX or 1-989-313-XXXX I am looking forward to hearing from you. Thank You Very Much For Your Time
Eds Scrap Metal Colectors And Plowing Service

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I have lived in Hopkinsville,Ky. For 57 years and was so glad when the Dollar store was built on east seventh. But the last dozen or so times I have entered this store it was a disgrace and so dirty. There was so much in the floor that you couldn’t use a buggy and a mop bucket of nasty water was just sitting by the bread isle. I won’t go into detail but the health department should see and smell the restroom. I have complained to the store manager only to be told that they don’t have time to do the regular task much less any extra. It’s sad that a store that isn’t very old looks like the city dump. I won’t be shopping at this location again and it’s sad that it has come to that. I know that several past patrons have stopped shopping there for this same reason. I really feel for the safety of the customers that our local health officials be notified of the problem at this location and maybe come up with a solution. Thank You

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we have had a problem with our dollar general store in Hillsboro tn for quite some time now.. in the beginning we thought they were all just not organized but as time goes on it is getting worse, now it is a health hazard to our community.. the isles are cluttered items not put on shelves some isles we cannt get thru so we go around…it is dirty unkept and a real mess..tonight I had to go there..it was worse than we had ever seen it..filthy dirty floors with clutter covering them. baskets of items sitting in the isles..the woman in line with me asked if I had ever seen the store this dirty..i told her it has been bad but tonight it was shameful there were 2 clerks there I asked the person working at the register I was checking out on if they were the only two employees there his reply was yes..i asked why no one has cleaned or swept the floors or put up the stock. his reply was we don’t have time.. the other employee was on a register that could only accept cash because her machines wouldn’t take any cards or checks.. the customers there were all commenting on the dirt and papers in the floor..i am ashamed for this dollar general to be in my home town.i would not take anyone that visits me there I would be too ashamed for them to see it….jennifer

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Writing about store #11047 on bristol pike in bucks county, managers are very rude not helpful at all. They are always either in the back office or outside right in front of the door smoking. Witch is very disgusting, the store is very dirty everything is out of place and you can never find what you are looking for, i bought bagels and they were mildew so the assistant manager told me to throw them behind the shelf when i did that i seen all kinds of food and bread open . I ask why put it there. Ans she said its for the vendor to pick up, they leave them big metal carts with empty boxes. And boxes filled with stuff infront of the shelves and you can get to anything i asked for help and noone came over. Theres always just 2 people working and noone is ever up at the register so i had to wait 15 mins until someone helped me out, when the lady came up she said she is busy and had other things to do, the floors are always packed with things from off the shelf that they just leave on the floor, i have pictures to prove it. their was another time i was un there and a guy walked out with a carrier full of stuff from the store. And noone did anything, they are always on their phones and never paying attention to the customers. The store closes at 9 and they would sometimes lock the doors at 8:50 8:55 they left one of there employees at the store for 5 hours, because noone wanted to come in and work i asked her why dont you call the manger to come in and she said she did but the manager said she wasn’t comming in, the manager wants all the employees to have a car if they wanr to work there. But she dont have one or never did as long as i been going to that store, the store was packed that day with just that young girl working customers were leaving their things and walking out. Im a regular customer and they still treat you like crap, and they are so lazy, they are ignorant when they answer the phone and when i asked for customer service number they said the didnr have it so i would have to go online and fond it, the managers names are mare and sandy. They are useless and i dont no why you would have people like them working for your store, very very bad experience and i will never go back into that store. Unless you fix all the problems and hire professional people to work there, i sware they are drunks or on drugs!

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I WAS IN STORE #08694 LOCATED IN SULPHUR, LA. TODAY TO PICK UP A FEW ITEMS ONLY TO BE ABLE TO FIND 2 OF THE ITEMS I NEEDED BECAUSE EITHER THERE WAS NO PRODUCT WITHIN THE HOME FOR IT OR IT POSSIBLY COULD HAVE BEEN ON A CART TO BE STOCKED. I DO NOT PUT THE BLAME UPON THESE HARD WORKING INDIVIDUALS BUT UPON DOLLAR GENERAL. I ASKED NO QUESTIONS AS TO THE CONDITION OF THE STORE AS I CHECKED OUT BECAUSE I AM SURE THE CASHIER WAS FLUSTRATED ENOUGH WITH ALL THE WORK PILED AROUND HER AS WELL AS THE LONG LINE THAT WAITED TO PAY FOR THEIR ITEMS. THIS IS REALLY A SLAP IN THE FACE AS TO WHAT THIS COMMUNITY EXPECTS FROM DOLLAR GENERAL AND OTHER VENDORS WHO COME INTO OUR COMMUNITY TO SET UP SHOP AND SELL TO OUR CITIZENS. WE EXPECT A CLEAN AND WELL STOCKED STORE AS WELL AS U EXPECT US TO SPEND OUR MONEY AT YOUR CONVIENTLY LOCATED STORE. BUT WHEN FACED WITH WHAT I WITNESSED TODAY I WILL TAKE MY BUSINESS ELSEWHERE.

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I always shop at Dollar general, but I won’t be anymore. I was told I could not buy cigarettes because the count was done for the night, and the store was still open. The cashier was rude and I saw no sign stating that there was a cut off time. Lagrange, Ohio

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First let me say I shop at DG EVERY other day and have been since you opened in 2010 with that being said there is an employee there by the name of “Candies”(Candice) she is a cashier and she told my 17 year old daughter(Yesterday 4/2/2016 approx. 1PM)that the next time she comes in there and steals anything she will “Beat her ass!” Then my daughter showed her EVERYTHING in her purse so she DIDN’T steal ANYTHING so you are either going too be SUED as a corporation or you will handle this “Employee” I contacted YOU instead of going in too the store and causing a scene…..She then told my daughter who is 17 too stay AWAY from her “Boyfriend” “Tim” another employee of yours at the SAME store…..You probably WON’T do anything about her behavior but THAT will be your down fall because she will say something bad too the WRONG person one day…..I do not know if I will ever return too that DG or any DG for that matter and I will go WITH my daughter from now on too THAT store and let one of them slip and say something RUDE too me!! I do ALOT of shopping in there and I know ALOT of people in the immediate area so if this “EMPLOYEE” doesn’t act BETTER with CUSTOMERS I will tell EVERYONE at my job,college EVERYWHERE how horrible DG is and word of mouth is NOT a good thing if that mouth is complaining about you!! Thank You….Joleen White

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I will NEVER go back to Dollar General in Hermann, MO!!! This was the worst customer service I have had EVER!!! Today, around 3:15, my kids and I went shopping there. Right when you walk in were 12 pks of soda with a sign that stated 3 for $9. When we went to pay, it rang up $14, I said the sign showed $9. The cashier pulled out a sticker just like the one on the sodas and rudely stated “It says through the 19th, today is the 20th!! Why was it still up then??? So, I said no, I was not going to pay that. Then, I am still in the store and the cashier and the Manager was talking, not realizing I was still in the store. Saying really rude things like “God, they cant read? It clearly states the dates on the sticker, people just dont want to read”. I put everything back up that was in my cart and I WILL NEVER EVER STEP FOOT IN THAT STORE! IF YOUR EMPLOYEES TREAT THEIR CUSTOMERS LIKE THAT, AT LEAST WAIT UNTIL THEY CANT HEAR THEM TALKING ABOUT THEM!! I will make sure that I tell this to everyone this experience.

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Leona and mistie in south main store in Monmouth il. rude disrespectiful and stupid. you hire people with no education probably paying them less but you will lose in the end. I will make sure no one I know goes there and shops again.

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604 W Bankhead St, New Albany, MS 38652.

This morning I witnessed one of the most uncalled for events that I have seen in quite a while. The manager of our local Dollar General (Ossian;IN) in full view of customers was giving an employee a verbal chewing out (for lack of a better word) for a complaint she had written to him. Granted maybe she should have been corrected, but not in front of customers. This is not the first time I have seen and heard this manager say things that should have been done in private. He could certainly use some training in how to handle employees and the correct place and time to do so.

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New modern DG store in Palmetto FL is a mess. Aisles blocked with unopened merchandise at aNY tI’m of day. It was a beautiful store until recent management changes.
We really need your store here, but it is hard to recommend to visitors and new residents when it is in this condition.
Any improvements you can make would be appreciated.

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want to bring your business back to life.
let me help you get a new face lift on your stores and get it ready for spring.
you give the inside a spring cleaning why not the outside.
here are some things that I can help you with. I can clean walkways, parking area, paint the parking strips, and wash the building top to bottom.
OFFICE 870-444-XXXX
CELL 870-315-XXXX

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HELLO,I LIVE IN A SMALL COMMUNUTY IN SOUTH MISSISSIPPI BY THE NAME OF MOSELLE. SINCE THEIR ARE DG STORES EVERY WHERE HERE,IN THE SURROUNDING AREA,WE SURE COULD USE ONE HERE.RIGHT OFF OF I59,EXIT 80. BEING RIGHT OFF OF A VERY BUSY INTERSTATE, I DO BELIEVE THIS WOULD BE A PERFECT LOCATION FOR ONE OF YOUR STORES,THE CLOSEST ONE OF YOUR LOCATIONS IS APPROX. 9\10 MILES. SURE WOULD BE NICE TO BE CLOSER. OH WELL,ANYWAY,THOUGHT I WOULD GIVE IT A SHOT. THANKS FOR YOUR CONSIDERATION, HAVE A GREAT DAY!

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I have been trying to shop in your store on Bacons Bridge Road in Summerville S.C. Your employees are GREAT. Friendly and Courteous. Your computer equipment stinks. I can’t even begin to tell you how many times that my credit card with a high line of credit with no balance has been turned down by your automated machine. I go next door to Bilo, use the same credit card, purchase a higher amount, and it gets approved on their machine. Fix your machine, Folks. It is real simple. Get it fixed or count this one customer GONE.

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I went into the Dollar General on Highway 24 in East Lawrence. I needed to get a few common things and got a couple of Google play cards to add movies and games to there tablet. Well went to and the second card to account and was never activated so got to looking and instead of the cashier scanning an item and putting it in the bag she scanned the same card twice showing that plainly on the receipt. Well go back today trying to resolve the sitution and the young manager there has to call another manager to see what to do. Then I get told that if I want to resolve the that I will have to come back again to deal with another manager even though I had explained I’m working 12 to 16 days at least the next week then he refuses to give me a corporate number. I have always looked over the fact till now that they constantly do not ring deals up on there drinks almost always charge me regular price. In simple they do not care to help cause I know there is ways the could have made this right today just refuses to help. I know I will not shop back at this Dollar General cause I have been to plenty that are helpful and are able to do there job properly.

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I’ve shopped my last time at the Dollar General in Whitesburg Drive, Huntsville, AL. 1. They lock up before 9pm; I’ve called from the parking lot at 8:15pm to verify their store hours before they would even unlock the doors! 2. I live 1 block from this store so my son has skate boarded to the store for me on occasion. He has had the cashier lie to him, saying my debit card was declined, just to call and verify that he had my permission to use my card. If he did not have my permission or if I did not trust my son, he would NOT know my PIN in order to user it! I don’t appreciate my son being accused of being a thief! 3. I just went to your store today, Saturday January 23, 2016, at 2:08pm and put $18.31 in merchandise on the counter, aftet 20 minutes of shopping, just to be told they couldn’t break a $100 bill!!! REALLY???? That is LUDICROUS!!! I left without the items I needed! I have spent thousands of dollars in DG because I purchased your products for my business. However, since moving to my new house, located 1 block from your store, I will NEVER set foot back in another DG!!

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I’m very disappointed with the customer service at DG. I’ve tried every way possible to get ahold of someone to help me change my address for a W2 and I can’t get anywhere. If you call the number representatives are always busy and instead of letting you wait for an available one it just hangs up. I’d rather wait then call back over and over again and getting nothing. The website is also no help. There are no emails to contact anyone about the issue. As for the store manager he only gave me the number that gets me nowhere. Now my question is what do I do?

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Funny how posts about the Kountze, TX, store get deleted!!!

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I can not believe y’all made Amber Reese the DG store manager in Kountze, TX!!!! What were y’all thinking?!?!?!? The customers can’t stand her and neither can the employees!!! She is hateful, rude, sarcastic, and bitchy to everyone including the employees!!! I can’t tell you how many people complain about her! Also, she talks to the employees about other employees!! She needs to watch what she says because as it so happens she and her equally bitchy assistant manager were talking about another employee and it just so happened to be where that employees family was in the store and heard it all!!! So, get ready for a massive ass chewing Amber! Want to know why your GOOD employees keep quitting the Kountze, TX, store?!?!? Call and ask them for the TRUTH!!!!!!

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The store in Kountze, TX, used to be a great place to shop, but not anymore!!! Yes, they have merchandise in stock, but the other day I literally heard the new store manager jumping on an employee in the back. The manager basically called the employee lazy. I waited to see who the employee was that came out, and let me tell you that employee is far from lazy!!!! She actually shows her customers where things are instead of telling them, she helps customers if they need it, she stocks merchandise, picks up in the parking lot, makes sure carts are where they belong, she is a sweetheart!

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ok go to our store here in Osborne Kansas both manger’s are out side all the time. Got bare shelve’s can’t get around in the store because they leave there metal cart’s in the road all the time. Our store ain’t that busy to keep them from doing there work.

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i go to the dollar general in Big Chimney, West Virginia about three times every week for groceries and cleaning supplies. I have had a wonderful experience every time every time except for the few times i was attended to by an assistant manager named Tonya. I asked for her help in finding a screen for my sink drain at the time she was sitting behind the counter playing on her phone and did not acknowledge me until i repeated the question several times and was very rude in telling me that she did not know to ask another employee and continued playing on her phone so i asked the other girl and she was very nice and showed me where the item in question was located and when i tried to get Tonya to ring me up she clocked out and went outside the other lady had to stop unloading merchandise and come help me the next time i came in the store my sixty four year old mother was with me and asked for help from Tonya and she ignored her until another employee said something when they did she told them to help her being quite frustrated at this point i have asked all the employees if its just me or if she was like that with all customers and all of them had a stream of things to say about this subject apparently Tonya calls off at least three times every month and when she does come to work she is either rude to customers or sits somewhere on her phone and does nothing every other employee other than Tonya said there DM has heard this information from all of them and treats her with immunity if she were anyone else she would be out of a job i would like to know why she is so special to your company that she is above reproach

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I had been working at the Dollar General distribution center in Scottsville, KY for nearly four months through Randstad Staffing. I had been told for a month that I was on my way to making full time. Completely unexpectedly, I received a message from Randstad on Monday (11/9/15) afternoon informing me that my assignment had been ended because I “did not meet full time hiring criteria” due to the fact that I “worked on the retail side in the past.” I did work for Dollar General store number 3527 in Lafayette, TN from August 2013 to July 2014 and was let go, but I did not understand why this would make me ineligible for a full-time position at the Scottville DC. My roommate, who currently is still working at the DC, spoke to HR on my behalf when he went to work that evening. He was told that I had been put on a do not rehire list after I had been terminated from the Lafayette store, and that the only way to fix the problem was for me to go to the store and attempt to get it appealed. It was also said that if I were able to get my do not rehire status removed they would “hire me in a heartbeat”. So, hoping for the best, I did just that. I went today (11/11/15) and spoke to the manger of the store, only to be told that she had “no authority” to either put me on, or take me off of a do not rehire list. She said she did not understand why they would tell me such a thing. She also agreed that there is no reason that my time at store 3527 should affect my hiring eligibility for the DC, and that they should not have let me work for 4 months before discovering they couldn’t hire me.

I’m just searching for any answers on how to REALLY get my do not rehire status removed, or if it is even possible.

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I guess no one at the corporate level at Dollar General has the decency to respond to my last email. You impune my reputation and good name by implying I benefited from the phone scam I was a victim of, thereby acusing me of stealing. I believe that is a form of slander. Maybe you have become so big you don’t care about your under paid employees that break their backs for you. You expect so much, in return we get no respect and kicked when we’re down. I would appreciate a response if you can find the time. Yeah right!!!! I well imagine I will be ignored.

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I have an acre lot in Coweta OK. It is 1/4 of mile down street from two schools,(1100 students) on the mainstreet of Coweta, on a state of Ok. hwy and Noooo nada, gocery store on this end of town. It has a very nice 2400 ft store building on it that could be used to test site or torn down. I will work with your people to make this a nice place for your exciting Co, Jack

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On 10/23 we were in DG 13997, yerington nv at about6:30 when there was a line of 3, when an employee of that store ( employee Amy) in line ahead of me did not have enough money, she looked drunk, the cashier had to get lead to help another sale while Amy actually leaves store with merchandise in cart, I mentioned to Tammy on duty what had just happened and she just stood there!! Letting employees just walk away with DG items is not fair. Tammy also had been in line buying items while on clock, Tammy did take lunch also but did not clock out. Check records and video I was in line and I told Dale to report but she’s to afraid of being fired, I am not!! Why is it that DG employees in yerington get a DG discount? We have been asked several times about this DG discount but can’t say anything!!

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I am a frequent shopper at the Dollar General Market in Fort Valley, Ga. Ever since the store opened, it has really gone down hill. The store is filthy and the customer service is horrible. There are only maybe 3 or 4 employees that actually do their jobs and are customer friendly. I was shopping in there last week and over heard some employees talking about another employee. They were saying,” She was just a dumb white girl who needed to be fired”, they were also saying they needed to find a way to get her fired because they didn’t like her. Mind you though, I knew what employee they were talking about and in my opinion, she is one of the only employees that will work and is customer friendly. Another thing that bothers me is every time I go in there, there is only one line open. The girl does call for back up, but almost every time, the managers or help is outside smoking. Every time I go in that store, there are ALWAYS at least two employees outside smoking. Dollar General needs to focus more on their store and employees versus going on a smoke break every 5 minutes. Also, i can smell illegal drugs on your employees when i go in there.

Thanks
Carol

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Like MOST of all your complaints on this page. I have the same problem. Burns Flat Oklahoma. The employees there, if you can find one that’s not in the back with the manager chatting about what they did the night before or the new cashier that knows nothing or the two that are sitting out on the sidewalk smoking.the store looks little a tornado hit it. The clearance sales are a Big Fat JOKE. You have carts and totes sitting outside and Big Poster board signs saying 50% Off Lawn & Garden, yet when you go pay for the potting soil that’s sitting outside with everything else.OH NO IT’S NOT ON SALE..Sounds like you need to close your doors. I’m done going to to any of your stores because they all seem to be the same..your employees show no pride in your store..but that’s okay because you are still giving them a paycheck. I know this will posted with all your other complaints , nothing will become of it and you got a good laugh.

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IF YOU ONLY READ ONE POST READ THIS ONE!!!!!!!
I AM THE WHISTLE BLOWER FOR STORE NUMBER 14232
Corporate needs to go to Dollar General Market in New Smyrna Beach Fla. OSHA would give that store a fine that would take them a month of sales to pay off. The manager at that store is rude and his behavior towards the females is VERY DEROGATORY AND HE IS A BULLY TOWARDS THE FEMALES. I was the non food manager and reported him because I was wrote up for the store not being fully recovered I told him that I could not get the team to do their job and I had no time to do the full store recovery. He stated that I have to take the fall and the write up for the team or I would be demoted to a part time sales associate. He did this to me twice the second time I sat in the office in tears for 2 hours listening to his insults and threats take the write up or be demoted. After complaining about the two write ups to HR and how unfair and discriminating and derogatory my manager was; he started to retaliate by cutting my hours then…….less than 2 weeks later I was terminated for making purchase while on the clock? I was the MOD and I was closing ALL EMPLOYEES made purchase that night while on the clock…though they were not terminated why? I will tell you why because they did not report Joe for his behavior they all know that if they do they will loose there job. I am not the first non food manager that Joe has terminated. Though this is not the end of my story. My job was posted on indeed web site on the 4th of September I was terminated on the 8th of September. The day I was terminated I was a scheduled to come in on a day shift I NEVER WORK DAYS I asked why I was coming in on a day shift and my assistant manager told me because it was terrible Tuesday and I was coming in to learn pricing; really I already know how to do pricing. Input about this is what I am seeking to find out if I am the only one. Oh and last but not least I AM THE FIRST EMPLOYEE TO EVER BE WROTE UP IN THAT STORE!!!!! BECAUSE I WOULD NOT TAKE JOE’S ABUSE!!!! Now here I sit unemployed head of house hold wife of a NAVY VET waiting to see if corporate takes all the photo proof witness proof paper proof that I have provided them and gives me back my job at a different store. I was told by corporate that maybe I should file for unemployment until they sort threw all the layers of my complaint. Oh about the people that smoke pot on their breaks about all the OSHA VOLATIONS or the DEP VOLATIONS or EEOC VOLATIONS or THE STATE OF FLORIDA COMMISION OF HUMAN RIGHTS.

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Why are you coming to Wakefield , Sanbornville New Hampshire when you have a store in Milton ? Why do you want to be in a town that does not want you and that will not shop at your store! I have done some research on your stores and find it appalling that you seem to like to destroy old historic homes and show no respect for the towns. How is it that of all the places in town that are for sale and actually better for you, you picked one of the most historical places in Sanbornville ? i worked in retail over ten years and was a manager. Please reconsider because we will not shop at your store if you come to Sanbornville, Wakefield. Thank You !

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Please contact me very unhappy with your North Port store

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I would like to know why someone gets wrote up for having their phone on the floor with them because their 5 year old son was in the hospital.. My son had to be taken to the hospital and admitted the other night.. His father kept his phone on him so that way I could reach him and keep him updated on what was going on. The Manager wrote him up for having his phone with him instead of leaving it at home or putting it in the office.. sorry but I needed to be able to reach him asap in case something got worse and our son was looking at having to maybe have an emergency surgery for appendicits.. This happened at store 869… the One in swansboro, north carolina….

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to whom this my concern; on aug 1 2015 I was at longo’s on 306 and lakeshore standing outside when one of your truck drivers tried to take a turn in a tight area he tried 4 times and the fifth time got mad and gunned the accelerator and hit the post that I was standing next toso I had to run out of the way or he would have hit me when he got out to see the damage I asked him what he was smoking and he did not answer in fact he never said anything he really kept trying to get out of the spot he was in I am really hoping that he is not back on the road or better yet if you do put him back out there get him a lot more training please! I just thought you need to know what kind of drivers you have thank you

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We dont want your store in our neighborhood. We have a dollar General at Thomas crossroads and we dont want one on Raymond hill and Fischer Rd. Go somewhere else.

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I am writing to request that you drop your effort to build a Dollar General on the corner of Fischer Road and Raymond Hill Road in Coweta County, Georgia. Traffic at that intersection is already an issue at certain times of the day, and building on that corner will just increase the volume of traffic. We chose to live in this particular area because of its lack of commercial enterprises. Please withdraw your petition to build at that location.
Thank you,
Terri Moore

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To Whom It May Concern, I am a homeowner just 1/2 mile from a location you are trying to get REzoned at the intersection of Raymond Hill Road and Fisher Road in Sharpsburg, GA. I enjoy shopping at my local Dollar General which is only 4.5 miles away, but I OPPOSE any attempt to have the aforementioned intersection REZONED for commercial use. I moved to this area because I like the rural feel of it. Do not be deceived, the locals here DO NOT want another Dollar General right on our doorstep!!!!

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dg printed that if you go to dg.com/coupons you can obtain .10cent coupon to use for canned alpo . well after giving all my info dg didn’t show the ad coupon. why do you mislead people? this is wrong .

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I live in Coldwater MS. Why are the stores in Senatobia MS and Coldwater MS so unprofessional?? These are the most unorganized and nastiest stores I have ever seen! It seems like every time I GO in the staff changes!!!! The shelves are always in disarray and never stocked right!!!! Maybe you need to reorganize and pay people properly to get the proper types of people to run your stores! Maybe a lot of senior citizens that are still able to work and have pride in their work!!!!

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got clover valley liquid creamer for my mother in law 2 weeks ago. never thought to look at the date on it, silly me. a few days after while useing some in my coffee i noticed that it had expired in march 2015. it is july 2015. took it back and took it to the manager of the store that also mentioned to another employee that it expired a while ago, never got any money back or even a new one only got brushed off as she started to take care of another coustmer. it was busy so i didnt really mind as long as this didnt happen to anyone else, it was just a dollar right… wrong, it has been 21/2 weeks and have been there about 3 times for small things that i remember and wouldnt you know it…. 2 1/2 weeks after the fact there is still creamer on the shelf that expired 3-02-15!!!!! are you kidding me?!?! took pictures, maybe they will finally do something about it!

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I have been with Dollar General for just about 3 years. I joined the team because I enjoy providing great customer service and the fact that our store is a busy store. I do have to say thank God I do not have to depend on Dollar General to pay my bills as this is a second job for me as I am an Active duty Soldier just about to retire from the military after 25 years. No one can live off of minimum wage especially when they are trying to take care of a family. Yes, I was fortunate not to start off at the minimum wage and was hired as a Key Holder only after being there 3 months. These low wages are the reason why people don’t stay with DG thus the high turnover rate of employees. DG requires a lot of manual labor for the little pay and unreasonable requirements to get product out. Who in corporate really believes that a 1200 piece truck can be put out effectively within 2 days. Not happening folks! It can happen if the store managers were given more hours to put out the truck. When you only have 2 people working, what can you really accomplish between taking care of your customers. Customers should come first! On another note, where is the safety of employees? DG should be trying to protect their assets (Employees first then product). When we have to open by ourselves or the store manager does and then close with only 2 employees, there is no way that we can be safe in the store and meet and greet with our customers. At one point we were taking unnecessary measures to protect cigarettes due to recent losses for them. DG hasn’t taken any extra measures to protect its employees nonetheless other products but they sure are cutting hours each and every week just so they can make a profit. Cutting hours only hurts the store manager who then has to work those hours with no assistance and always working over 50-60 hours per week. they have families too and a life outside of DG. Just like the Army, you take care of Soldiers, they will take care of the mission. Let’s talk about some other things., Food stamp cards, cigarettes, no shirt no shoes service/dogs. The food stamp card is for an 18 year old and older. It is not for a 10 year old to use. I called Health and Human Services to find out the rules and it is for the adult to use. A customer called the DM which I gladly obliged the phone number to then receive a phone call by the DM asking about the situation. A parent was in the parking lot and sent her kids in to buy junk food with card and I made them go get their parent. Boy was she pissed. Oh well! Some of our customers are misusing these cards and there should be a better accountability on their part and HHS when issuing them. As for cigarettes, why do we need to card an 83 year old? Come on seriously! We have regulars that are over 30 years old and yes we do ask for their ID. I can see if they are questionable of age, then yes but why am I asking a person who was born in 1933 for their ID card? As for no shirt no shoes policy. We have customers that come in the store with no shirt and no shoes. I asked the store manager about it and she consulted with the DM. DM responded that we couldn’t tell them that they couldn’t come in the store. Why are we allowing dogs in the store? These are not medically needed dogs either. Are we running a zoo or a business? What does the FDA think about this? We are selling food for God sake. If we allow our standards to drop then what type of message are we sending to our customers? Team meetings, what are they? I have been to two since joining. Why only 2, because the store manager is not given hours so that we can sit and talk together as a TEAM to discuss TRAINING, issues, concerns, what to improve on, Store Goals, etc. Dollar General needs to give more hours when someone is in training to start at the store. Employees are almost immediately thrown on the register without any training. Do your CBLS and now you are trained! Wrong answer if you want the store to be ran effectively. How about sending CEO Richard Dreiling undercover since no one knows him to see how the stores are being ran, how they look, and how employees are being treated. I would like to say in our store, we do set standards. We are too look nice and treat every customer with respect. I do believe the store manager who was thrown in the store just a year ago is doing the best she can with little support from higher management. We have come a long way since the previous management team. We need higher wages and more personnel in the store in order to become a better store. Let’s not just think about the money you are making by cutting hours but think about the employees and how their families are living.

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I received a coupon for a grand opening first 50 people would get a free gift card and bag. Needless to say when I got there they said it was for last Saturday. Told them I had just received the coupon this week how could that be. Never the less I am really disappointed I feel like they false advertised. Not sure if I will return to any on the stores. I usually shop 3 to 5 times a week.

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The manager at the Dollar General in Barboursville, WV, (Bonnie) has had the nastiest attitude since she started.
I have been a loyal shopper since moving here in 2011. I have paid for each and every item I’ve left that store with. Yet she continued to follow me around the store since she began there. All the while I watch other people steal. But she’s so focused on me, an African American Veteran of the United States Navy and a disabled citizen that this store has been robbed blind.
Other store associates have quit working there because of her. Long time customers have stopped shopping there because of her. She is quite unhelpful. And when she does help it’s usually to show off for other customers or employees.
This evening I went to the store to purchase paper towels. She stopped me and told me that she had filed a report with the local Police on me and that I was no longer allowed in the store. Due to an incident involving two women I had just met 3 days before in that store and an employee by the name of Tristan. Tristan is a known theif, shoplifter, and drug abuser hired to work there. I have on a number of occasions witnessed Tristans boyfriend enter that store and go to the back, where Tristan checks to see who’s looking and follows him. I have not seen what they were doing, accept that he usually leaves with something without going to the register.
I believe I have been profiled and targeted by Bonnie and now also by Tristan. I’d sure like to know what if anything corporate will do about this. Probably nothing. I’ll be speaking with them and an attorney next week to Guage my legal recourse.

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The dollar general in wyandotte Mi at ,3901 fort has very filthy floors now and it never was like that before . I guess I will shop else where . too dirty in there now . sad

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I WENT TO STORE #01651 AT 125 W. BELT AVE. BUSHNELL, FL 33513. CAME INTO CONTACT WITH A SHIRLEY AT AROUND 8:30 P.M. ON 5/23/15 SHE WAS EXTREMELY RUDE. COMMITTING COUPON FRAUD. FOR EXAMPLE I GAVE HER A 1.00 OFF COUPON FOR AN ITEM THAT WAS .62 CENTS AND SHE ONLY GAVE ME .62 CENTS OFF, YOUR POLICY STATES IT CAN GO TOWARD THE REST OF MY BALANCE AND SHE ARGUED WITH ME ABOUT IT AND SAID DO YOU WANT THE COUPON BACK BECAUSE I AM NOT DEALING WITH THIS. I STATED LOOK IT IS COUPON FRAUD YOU ARE GETTING PAID FACE VALUE PLUS HANDLING ON THIS COUPON AND YOU ARE TO PUT IT IN FOR THE AMOUNT IT STATES SHE REFUSED. THEN WHEN I GOT HOME I REVIEWED MY RECEIPT AND REALIZED SHE DIDN’T TAKE OFF MY $5.00 OFF OF 25.00 AND TWO OTHER COUPONS THAT WERE 1.50 OFF OF TWO. I WENT BACK INTO THE STORE SHE PULLED HER COUPONS THAT SHE HAD IN HER DRAWER AND SAID OH WELL I AM NOT DEALING WITH THIS AND PUT THEM BACK IN HER DRAWER. I SAID YOU OWE ME THE MONEY I OVERPAID AND SHE SAID COME BACK MONDAY AND TALK TO MANAGER. I SHOULDNT HAVE TO DEAL WITH THIS RUDE TREATMENT OR WAIT TO GET MY MONEY BACK. I AM OWED $8.38 AND GAS TO HAVE TO COME BACK UP THERE JUST TO HAVE HER ARGUE AND REFUSE ME MY MONEY. SOMETHING NEEDS TO BE DONE ABOUT THIS ASAP AND I WANT MY MONEY BACK ASAP.

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I THINK YOUR NEW STORE IN MD21221 EASTERN BLVD SHUTS. NO ONE IS EVER @ CASHIERS. YOU HAVE TOO LOOK THROW THE STORE TO GET HELP.

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Your store in Toledo Ohio on Secor Rd near Alexis “redeemed” my $5 off $25 mobile coupon on 5/18/15. When I got home (within 2 minutes of the store) I checked my receipt & the $5 was not taken off my total. When I called to question it, I was told that I had to bring all of my items back to the store be re-rung & have the coupon redeemed. I have a toddler & to pack him up along w/all of my items is ridiculous! Why they couldn’t just issue a $5 refund or even store credit is beyond me. We are loyal & faithful customers of this store until today, from now on, we will be doing business elsewhere.

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I live in Battle Creek, MI and the Dollar General on West Michigan Avenue is the worst I have ever been in. It is muggy, crowded, and there are boxes of merchandise all over the place. The employees look like homeless people with green and brown teeth and the so-called manger looks like a prostitute. I do not know who these new people are but they need to get some of the other employees back; at least some of them brushed their teeth and bathed occasionally.

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I have a complaint about the dollar general in my neighborhood I live in grand prairie tx. The dollar general I go to sometimes on a daily basis is horrible its never stocked it’s really messy and unorganized and there is always only 1,cashier and there’s always a long line!!! It gets frustrating when I go to other dollar general there nothing like this one!!! Please help

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After being told rudely at ten minutes to close we had to hurry. Scared her son so bad he freaked out and won’t go back. Emailed dollar general twice regarding how rude we treated while the store was still opened. At least you can watch this video and enjoy a dollar general getting chewed out as well. It is starting to become apparent to me the corporate office doesen’t even care as I have heard nothing back after 4 days…
Daniel.
Enjoy!!

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THE Dollar store in Dawson Springs ky is terrible. There is merchandise laying all over the floors, there are roll containers blocking items on the shelf’s where you can not get to the items on the shelf and the roll containers also block isles

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I just came from dollar general on BeeRidge Rd.in Sarasota Fl. You have a person working there who stands outside all day and night smoking. She does nothing ever but stand out side and smoke. This happens all the time I’m in there. She is also fresh and nasty to customers. Her name is Kelly. She told me I was a thief for eating cookies 3 before I paid for them. I said I paid for them she said thats stealing. That store has been a mess most of the time and shes always outside.All the other employees do all the work. I would appreciate a respond to this e mail.

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So, I live in a small town and there is a woman who works there that every time I go in is complaining about the other workers, thing is, when I watch her, she isn’t ever doing anything. She talks to her husband or mom on the store phone and ignores the customers and other workers. She also will spend HOURS talking to a customer, yet she complains that she has to do everything. I asked another girl that worked there what she was like, she looked annoyed but refused to give a comment. Maybe for fear of losing her job? The woman’s name is Mindy, and I always avoid going in when she is working, she has often angered me so much I almost said I’d just drive the hour to another store, but everyone else there is really nice and helpful. Mindy will act helpful if she likes you, but if you say something wrong, she will put you on her list of people to make miserable. She doesn’t ever do anything and I am tired of all her laziness and complaining. This is in Ellington Missouri.

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Just want to say that I applied for a position as a Store Manager Canadate and I passed the assesentment test.Went to my interview and waited almost two weeks before I heard anything, I had to make the call to the Store Manager/ DM. Store Manager was training for DM. I have been in retail for twenty years and I have been an Assistant at all jobs. I have been with my current employer since 2005 and I am an Assistant Manager. I am ready ro grow, was excited about the training program and was ready to turn in my two weeks notice when I received a call and said they have an Assistant Manager position opened. Same pay as I make now. I didnt apply for that position and no I didnt take it.I have no idea why the position i applied for didnt go through. never got an answer. I was looking forward to work for your company but not now since i got turned to another position that I already do.

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I don’t know about other dollar general but the one i just got hired a month ago is the most unprofessional management ever i got hired 1 month ago and i only made it to orientation when i went to my interview the manager brings me back to the office and it was disgusting it was duty there was paper and merchandise all over the place she asked me so many questions but the one that got me real angry was if i have any kids what kind of question is this so she also let me know that if she likes. me she would give me hours but if she dont i won’t get any hours and i guess she didn’t like me cause i only made it to orientation she also let me know that it was a drama free place which she was full of shit because while giving me the interview she was bashing the supervisor with the cashier she left me know about the what i had to wear just letting me know what i can and can’t wear but the things she was wearing looks really unprofessional she was wearing a polo shirt and spandex she looks like the way she went to sleep is the way she comes to work hair not done it was seriously a disaster not that I’m better then any body but i can’t work in a place like that i wish they had hotline for employees

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I am a regular customer at the dollar general store in Douglasville, Ga., where the manager who goes by the name of Sigra or Cegra, has no profrofessional sales ethic
whatsoever. I have heard numerous complaints about this manager as I experienced firsthand on 4-10-15. I came in on that day and the store was very crowded with customers waiting in a long line that reached half way into the back of the store, and there was only one person at the register. When I complained about the one cash register being open, they told me that the store manager was outside taking a smoking break. What made matters worse is that the one person who was working the register ran out of the store to tell the manager and she slowly took her time to assist. These store managers need more training in customer service on how to be more professional when on duty. They may need corporate to step in and spend more dollars in training people in this area of expertise, or, things may reach a point where the reputation of dollar general will be tried and convicted and as a result lose sales and ultimately go under.

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My name is Michelle Hampton. I was recently employed by DG on Jan 29, 2015. My manager name was Travis Perry. He hired me for the position of Key Carrier/Asst Mng. He informed me at the time the position required a vehicle but was not worried about it because I lived within 5 minutes walking distance of the store and he would work with Anthony M (District Manager) on this. I started work and was promptly thrown on the cash register with no training at all of the system. I completed a total of 5 CDL’S and no more because they needed me to fill other employees times slots for various reasons. I was constantly thrown manager duties without explanations of what I was really doing. I did not know a U boat or roll tainer was, i was just taught basics of what I was supposed to do and when it wasn’t right, I got met with attitudes about my unknown knowledge. I showed up everyday on time and did my job to the best of my ability. After about a month I was informed I demoted to sales associate and 50 cents was taken from my pay because I didn’t have a vehicle. There were two other associates who are key carriers and they don’t have vehicles and were not demoted because they were personal friends of Travis Perry. Felicia Griffin traveled with Mr. Perry to often get to work (She is a key carrier). On March 29th Mr.Perry called and asked me did I quit because in his system DG had a purple line indicating that I was terminated and he couldn’t put me in system. I told him I was scheduled to work at 3:30 and would be there. I came to work and had full access to everything thing in the system so I knew he was lying. Felicia Griffin admitted that she told Me Perry that I quit and that was why he called me with the lie he told on DG and the system. He proceed to take me off the schedule on 4/1 without telling me and then put me on again without my or the other employees knowledge. When I called to see if I was on the schedule they said no. So he terminated me for no call no show. I was never able to get into the system for my paycheck stubs and now am in battle with my leasing management about my employment. I was unable to obtain an separation notice or anything. I worked at Store 13836 on MLK Dr in Atlanta GA. I intend to bring a lawsuit for unlawful termination from Dollar General. Mr. Travis Perry is the worst manager I have ever worked with in history. You do not need someone in your organization who is unhappy to have a job.

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I am writing because I was working at dollar general in okemah ok and it was the worst place I have ever worked until i was fired today. I tried finding a number to coporate days ago and had gotten a number to call in on a few people and how the store was ran by idiots.
First off I started April 9th which I worked from 2pm-11:40 something without a break. Then worked the the next day without a break and the wAnna b manager wanted to say something to me because her so called asst. manager didn’t tell mewhat needed to b pulled in the store in the front of the store was left outside and the ice was left unlocked because I didn’t know and that day was horrible just left every day I worked there because when someone wanted a smoke break about five times a night it took 3 to 4 employees to all go outside and stay 20-45 min at a time. That is ridiculous how they can leave one person in the store while everybody else has to take so many breaks for long periods of time without clocking out. The second night I worked there I didn’t get a break and yet again they both had to work together on everything,when it was time to smoke they were nowhere around and I worked with the manager Amanda and asst manager Mickey, (great managers) yeah right!! Numerous customers complained about them outside several different nights they came in.
On April 20th, I had a line of people, but guess what nobody was in the store to help because they had yet another smoke break that involved the manager, assistant, and 2 key managers. One lady was so furious on how they can not help when things are piling up that she went out the door saying stuff to the people as she walked by or she said she was going to anways. Then 20 min later they were still outside and a woman named Bridgette walked in and was saying stuff to them because I was the only one in the store and they were still outside smoking then right after she walked in one of the key managers told me to go ahead and take my break and another key manager came to buy drinks (which I was told we couldn’t do after a couple of days) but they can, ask me how I was, and I looked upset, well when u get left in a store to work while everybody else is on the clock outside using the buddy system it’s frustrating. So I told her I was good and I clocked out. And I walked right outside and that lady named Bridgette and I looked up to try and find the coporate number cuz I had had enough. My mom and two kids came in that day and I was so mad and I told her I was gonna call coperate on them because they were the worst people to work for. I loved the job itself but the people sucked. I called my husband everytime I had a chance and complained to I’m about them and then later of course I got wrote up for it on the day I got fired.
April 21st I came in and I got throw on stocking with another lady who complained about them to me as I complained about them to her, and I told her I was gonna call coperate and she told me her husband already called them for her. The whole night was nothing but cleaning stocking and totes. While we was stocking the coca cola man got there and he has to wait on them for like 20 min to sign off on stuff and he said he was calling coperate for how long he had to wait.
Later that night a customer came up to me in the isle as I was putting vitamins and medicine on the shelves and was talking and I got wrote up for that and I was told I wasn’t doing my job cuz I was talking to the customer as I worked.
Today April 22, I walked in, clocked in and had to goto the office and she wrote me up 3 times in the same day for coming in late today, for complaining to another employee and another for using my cell phone when she just wrote a note yesterday, but it’s funny in a way becuSe when I mainly picked up my phone when they walked out I was logging everytime they was outside smoking and I even put my stop watch on one night and seen how long they was outside and it was 28min 16 sec, long cigarettes. I can understand the phone one but I never knew it was against policy to talk to a customer I the isles or to complain WITH another employees who’s husband already called coperate.
Then I had the feed store owner come in and asked when dollar store was gonna start picking up there trash at night because it was always blowing in his part and he was tired of it.
I also got told by text message from the manager that I wouldn’t get paid for the 2 days I worked because payroll was done for that time so I guess they expect me to lose almost 16 hrs, well I don’t think so…..

GOOD LUCK !!!!TO ANYONE WHO GOES INTO OKEMAH DOLLAR STORE

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The dollar general on west gulf bank in Houston Texas closes earlier and earlier. It doesn’t get dark until almost 8:00 pm and 2 days ago I went in at 6:55 and was told I had 5 minutes to shop. Today I went in at 6:25 and was told I had 5 minutes to shop. I don’t even think they have a set schedule or a general manager. The employees are great but I get off work and I detest Walmart. I know it’s a “bad neighborhood” we live in but the employees do too.

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I frequent the Minco Oklahoma store and let me tell you straight up that place is a joke.The Store manager is usually hiding in the office or in the back room when not outside smoking with the cashier.The day cashier is a young woman that acts like she is above anyone else and looks down her nose at both customers and other coworkers including those that have been there longer and are in a higher position then she is.There is non stop drama in that store and it is nothing while waiting for your purchase to be rung up to have to listen to the two of them talk down and scheme between themselves how they are going to get others that work their fired.They even broadcast the same to any customer that looks remotely interested.Seriously? how is that professional in any sense of the word? Its a retail store not high school and the District Manager needs to get a grip and handle things before many other customers who feel the same as I do take out business elsewhere.There are other DG’s that are cleaner and much more professional in how they are run.Most do not have aisles blocked with product,discarded boxes and plastic wrap from the freight..Most don’t have nasty floors that in some areas sound like your walking on ticky tape and in most..you are greeted with a smile and courtesy..but not this one..its eyerolls and being made to feel like your doing those two a favor by coming in.Corporate needs to get a handle on this or close down that store as it is giving the DG family a very bad name.

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Just got home from shopping at the Dollar General Store in Shopville, KY, Store # 12437 8480 E. Hwy 80, Somerset, KY. The 2nd isle I went down I was told by the assistant Manager, Denice that I would have to go around. She had a shopping cart with paper towells as well as packages of paper towels & single rolls paper towels in the floor. One isle had coolers & charcoal in the floor. Other isles had merchandise etc scattered over the floors. This is an ongoing problem. The customers should be their main priority not their own. I’ve been a manager & I don’t think I would have lasted until I retired if I had put the convenience of my patrons last. There was a post on Facebook last week telling people in the area they best not go to Dollar General at Shopville as the manager, Wanda was having a melt down, going postal on the customers. These issues need to be corrected. I’d appreciate some help with these issues. Please do not use my name as I read our complaints can be made anonymously. Thanks.

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The manager on airport road in Hot Springs AR is extremely rude..I over heard her speaking to a young man very rudely! I don’t know her name..but she is the manager of that store… I will be shopping some where else from now on..very yucky attitude.

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I have been to the dogwood Dr Milton Florida location multiple times and it seems one of the employees there either hates her job or is just plain rude at all times. Her name is Christine and always has an excuse for being unable to do something or even help find something, the first couple of times I gave her the benefit of her stating she was new and training to be a manager. Well as a manager you should know your store by now and your customer service should not be so horrible. If this is the type of people this company hired to be the face of their store and manage their day to day operation, I certainly will not return. I am well known in my area by many up and up individuals and I assure the word will be spread about this location and how poorly it’s ran and it’s customers are treated!!!

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We live in woodland Alabama and there is not one Dollar General in our area it would be nice to have one close to us we moved from Waco Ga to woodland Alabama this month but we shop at Dollar General when we go to Bowden Ga.

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I have been reading the FB page for couponing at Dollar General. Unfortunately, none of my surrounding stores had the 70% off this weekend. According to some posts, people were in stores couponing and the employees didn’t even know their store was doing the 70% off. Talks of cashiers being rude, refusing to take coupons, etc. Signs were posted in a store advertising the sale and had “no coupons” written on it—-customers had been using coupons at all the other stores. Something needs to be done. Every store needs to have the same rules and be on the same page. Cashiers need to know your coupon policy. Sometimes, we customers know more than they do.

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During the brief time I worked for your company the.store manager acted very unprofessinal and used profanity multipal times and made me fedl very umcofartabe. She would also speak in a negative matter about empoyess while they were not present. I regret for your company the breif time I was there.I had the misfortune of working at the location on division in Wyoming Mi

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I work at the dollar general in snow hill, I’m 8 months pregnant. As of last month my manager took me off the schedule without warning and refuses to talk to me about it. I go to the store and he literally dodges me, I call him, text, call the store and never an answer. I tell the other managers to have him call me and he doesn’t. Also, in the past 4 months I’ve worked barley 10 hours a week while his friends who are part time work almost 40. I’m not the only one he shorts in hours, the other cashiers and even one of the managers he shorts to give his buddies all the hours they need and conveniently to work the same times as he does. When I confront him about it he claims there is a “shortage of hours” Anyway, I feel like I have been discriminated against for being pregnant, I’ve never had a problem working and have always performed my duties to the best of my ability. Not once have I had a complaint from other managers nor customers. Also, he never started shorting my hours till I was about 5 months pregnant, I’ve tried to finding a new job but other companies are not willing to hire me this far in my pregnancy, which is understandable.This matter needs to be addressed or I will file legal action.

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I would appreciate if Dollar General would look into the possibility in opening a story in the Crab Orchard, Ozone, Westel, TN. area there are no stories around except gas station for about 20 miles.
Thank you for your consideration,
Theresa Hayes

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I think its pretty rude when you walk past doller general and are on the side walk and the assistant manager comes out swearing at you in front of little kids telling you to get off their property and then having the cops show up at your house five hours later this company is a joke and I will never spend anymore money with them

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I’m an ex employee whom would like to either excess the web site to get 2 information or need to know when the 2 will be sent out. And would like to know some info on the store I was unjustly terminated from by Albert Gonzlas, I was one of your employees that enjoyed my job and worked my way up from a part-time sales associate, to a full-time employee, a key carrier, to assistant manager and to the manager. I only held the manager position for 6 months until Mr. Gonzalez decided he wanted a young lady with 3 months experience to manage the store. I do know from a couple of employees that quit and your customers she found out it was harded then she thought because when she got there it was easy. Well that is becuase that I was there at least 10 to 14 hours a day 6 to 7 days a week. I did everything I could to make sure freight was out and customers were taken care of. I was a good employee and did not deserve to be done the way I was. Your company didn’t even help me in that area, except to transfer Mr. Gonzalez after the fact, he did not help us out except for sending Jeff from the Clyde store (which I found out he was there to decide if he wanted the store). I asked for help from Mr. Gonzalez for months even before I was manager, to get the store in shape, in when you hired another lady to be the manager and Cindy Barker lasted not even 2 months and she felt the same way of no help. Mr. Gonzalez said your HR department hired Ms. Barker because she had more retail experience. She couldn’t handle this high volume and hire employee turn over. #4154 in Big Spring,Texas is a complex store with alot of high volume in sales if the employees know to put high selling product out first, the high turnover for staff is due to a job that is difficult but to me was rewarding, and it is a high sink store, due to the area and no cameras in critical sections of the store. And yes I did report it and request additional cameras and was told that if we were more diligent in watching customers we could stop the shrink. That was a redondent response being way understaffed. And being understaffed was a problem due to supervisor not keeping his word of pushing applicants through and I would be waiting for up to 6 weeks or more for a verifacation on just one applicant and by that time they had obtained employment somewhere else. And I put a lady to work 3 days prior to her being completely put through the system and as I was let go she remained with the company and I understand was transferred back to a store in her home state. I might have made a mistake and asked to be
Repomanded by write up, demoted or even transfered to a local store for my mistake, and was told that termination was all he could do. I came to work at 6 am May 2nd and Mr. Gonzalez came not to long after we did, let me work a full day and right before the manager on duty came in Sandra Pinto a key carrier the employee I put to work to early. Mr. Gonzalez told me that HR had told him to terminate my employment, but I found out that was his choice, he could have reprimanded me in some other way. My opinion is he wanted this young girl from Colorado City, or he promised her the store for reasons I can only speculate (which I know how men in that position will do some younger females), I was crushed when this happened knowing that I gave my all to your company even forgetting my husbands birthday becuase of my mind being focused on the store and eventory which fell on his birthday. The store was my main focus in the 19 months I worked for Dollar General. It took me over 8 months to move on and if you can’t tell by this message I’m still not really past it. I gave my all and was kicked in the stomach by the company on several accasions, when I was up for assistant manager and the manager Joshua decided to let me do the job, run the store when he took off for several days at a time, when he went to school for a week, or he just wanted to take time off and he put me on the alarm list as the main contact because he didn’t want to answer or get up and go to the store when the police would call for a store check and a walk through. Even when the store was broken into he would not answer his phone, mine was charging in another room and the police department came to my home beating so hard on my front metal door they left indentions of their flashlight. He only came that day after I phoned his mother which lived with him and she woke him up. He showed up for maybe at the most an hour called in to have door fixed and helped me put some cardboard over where the perpetrators broke out the front glass door as they did at the store across town the day before. And left me to take care of everything else. But would not promote me until I called the home office on him, and after Mr. Gonzales came down and talked with him about it. But Joshua retaliated by my first write up by management over being 3.00 short in my register, but I found out that was company policy. And him hiring a young man named Matthew, when I asked to be the assistant he brought Matthew and I into backroom and told us both it was between us two but it wasn’t up to him whom got it and that wasn’t true at all. Which upset Matthew because he hadn’t been there but a few months and even told me he wasn’t qualified for it, and he left not to long after that. And then Joshua took off for 4 days because of being short handed for a couple of months, and told me when he came back I could have 4 days off. He never returned and I was put as interum for a while.I asked for the position as manager and Mr. Gonzales said he would do everything he could for me. Then Ms. Barker was brought in, after she left and went back to Family Dollar and no one else wanted the job I finally was told I got the manager position. I was his (Mr. Gonzales’s) last resort. But I was happy to get it sense I was and had been doing the job for months anyways. And did the best job I could with very little training by Mr. Gonzales and hardly any type of training from any other upper management accept for the manager #3220 ,Diana Perez she was such a blessing and helped me any way she could, from, the computer work, pep talks, sending employees to help, seeing my issue with the hiring so she hired a couple for me, sense I was not getting help from the supervisor in that department. Even after I got the job one of my employees gave notice because he was tired of only putting out freight everyday, so Mike email HR about the lack of help from Mr. Gonzales. Mr. Gonzales came down and offered Mike management in training, Mike turned it down, he was very shy and not interested in working and being a boss. He wanted to travel and set up new stores and do resets. Mr. Gonzales told him you had to be with the company for several years before you could do that. And then later I learned teams were being put together and hired for what he asked me and Mr. Gonzales if he could do in the company sense Mike was single and had no ties to anything or anyone. Sad he was lied to like that but Mr. Gonzales had a habit of that if it wasn’t his idea and or would benifit him in some ways. I never reported any of this because I believed my supervisor had my best interest in mind. Because of my hard work and dedication to Dollar General, and in the long run my trust and dedication got me nothing and my trust in upper management, showed me that all my hard work, dedication, and my love for the store, customers and the company. I should have taken it slower and not jumped into any management position as quick as I did. I should have learned more about the way things were done and learned how employees were treated by some of the upper management. I was even accused of not paying for products, and I provided proof and still had to talk with HR and write out a statement. I should have realized then what my supervisor was trying to do. I didn’t think he was not going to let me keep my job, he didn’t want me to have the manager position so he found a way to get rid of me, and I did put Sandra Pinto to work, I had me and 3 employees at Easter so I let her work with me. But I called Mr. Gonzales the Thursday before I let Ms. Pinto work, and left him a message about what I was doing and he didn’t call me back till Monday evening. And told me I better not or I could lose my job, so I told her what was going on and she would have to wait till I called her back. And she called Mr. Gonzales and lied on me saying I gave her keys, alarm codes and safe combinations which I didn’t. But HR believed someone whom was upset at me for a couple of reasons. Letting her start work, taking her off till HR approval and making her go by policy and really do the key carriers job. But I wasn’t trained properly and I was scheduled to go to management training or the school in Lubbock the middle of the month of May. I never got to attend it because of being let go, and there I found out I needed to learn alot in that school to be a complete Dollar General manager that could have done a better job for company. But I really need the information on 2 log information.

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