In October of 1939, former farmers James and Cal Turner opened J.L. Turner and Son with an initial investment of $5,000 each. The switch to retailing from farming resulted in annual sales above $2 million by the early 1950s. By the mid-1950s, this father and son team had 35 department stores in Kentucky and Tennessee. The first store actually called Dollar General wasn’t opened until 1955, with the idea that all items in the store would be $1 or less. The idea took off quickly and all J.L. Turner stores were changed to Dollar Generals. The chain reached 29 stores by 1959. 
J.L. Turner died in 1964 and Dollar General went public in 1968. In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company. Cal ran Dollar General until 2002.
In 2007, Dollar General was acquired by private equity firms and taken private. 2 years later, in 2009, the company was made public via IPO.
In 2014, the company was fined $52,000 by OSHA for health and safety violations in a Brooklyn store for blocking fire exit doors with merchandise. The company was fined again in 2016 also for blocking fire exits, as well as for exposing employees to possible electrocution by removing or not replacing face plates on electrical outlets. 
In mid-2015, CEO Rick Dreiling announced his retirement and was replaced by COO Todd Vasos. That same year, the company posted annual revenue of $20.369 billion.
The company announced in September of 2016 that they had plans to hire an additional 10,000 employees and open 900 new stores in the next year, as well as an additional 1,000 in fiscal 2017.
The company acquired Family Dollar in 2017 and has stated that at least half of these stores will be rebranded to the Dollar General name.
In June 2019 FedEx and Dollar General announced a partnership which would allow customers to drop off packages at Dollar General stores for FedEx pickup and drop-off.
Dollar General settled a lawsuit in Vermont, which found more than 300 cases of stores listing one price on the shelf but charging a different price. The company agreed to pay $1.75 million but did not admit to any errors.
In 2016, the company has over 12,500 stores in 43 US states. The Dollar General corporate office is located in Goodlettsville, Tennessee.
I went to a store in Windsor Illinois tonight and like no other time different the assistant manager was so hateful. I went back n a few weeks ago and asked her if they had US razors and she looked right at me and walked away.
I asked her tonight if she could get something off a tall shelf and she told me no you only hav 5 minutes to get out! I told her that I know I had 5 minutes before the store closed but I really wanted this item. She said no you have 5 minutes I’m tired and I’ve worked all day.
I asked her why she is so hateful to me all the time? At that time the manager came out of the office and asked what the problem was? I told her I wanted this pack of cups down off the top shelf..she asked me where and got a ladder and got them.
I told her I was tired of this Mechelle treating me like trash! Do I look like her husband’s ex wife or something? Mechelle then told me she was single. I told her I know why she’s single because she’s so hateful. I have never been treated like that by anyone before. She does not need to be working with the public. I spoke with my neighbor and she told me I’m not the only person she treats like that. She runs everyone off that works there. My neighbor also told me that they’ve have about 15 people quit in the last 6 months. Wow!
I tried calling this Mary the district manager before but she has never returned my calls.
I know this probly won’t help but I’m so tired of it!
I worked corrections when I lived in Tennessee at Trousdale and we treated our inmates before.
I shop Dollar general and do the 5/25 every week. I’ll go to Shelbyville Illinois from now on. I love the manager there! She’s really sweet and helps me anytime. I only am in that town once a week but will visit it from now on.
I’m not trash! I worked a 12 hour shift and I was tired too!
The DG store located at 534 Main street in Poughkeepsie New York has a very friendly staff. However when it comes to keeping the shelves stocked they are lacking badly. Many shelves including whole refrigerators are completely empty. It is really disappointing to walk out with nothing to carry. It forces myself and countless others to go to Stop & Shop and other supermarkets in the area knowing that it’s worth the trip because we will walk out with bags full of groceries etc. They seem to reorder items after they are completely sold out. That’s not an efficient way to run any type of retail business. I worked in the restaurant business for nearly twenty years and that would never happen when I was around. With today’s technology it’s much easier and more efficient to maintain plenty of inventory in stock at all times. Hire me and your store will profit. Also a happy and loyal employer is one that is treated and paid well. Money will always make you money. That will never cease to change. Thank you
Store located at Dollar General # 18734, 3795 Summer St, Mims, FL 32754. I am writing you to let you know that your Manager, Samantha Parsons has some issues. 1). She smokes pot on the lot in her car while on the clock. Usually between the hours of 8 am to noon. She uses a pipe. She has made the statement that it’s the only way she can get through the day. 2). No one last long as an employee there because she is contantly firing about everyone that has worked there. 3). She fires them for what she does. She literally gives away items to the customers for free such as sodas, at least 5 chargers, eats the food whenever the mood hits her. She fired a Vet accusing him of stealing. He quit his other job because he went to work at DG. a). He forgot to pay for the juice, which he later paid for and b) a customer took the Vet’s phone to work on and brought it back and handed it to the Vet. She then accused him of stealing it. What? His own phone!!! 4). She had the assistant mgr. fire the Vet. She had the asst. mgr. tell the Vet he was banned from coming to the store. First of all she should have been the one to fire this Vet, not the asst. mgr. if the Vet needed fired. Secondly, She had the asst. mgr. tell him he was banned from the Store. She should have been the one to ban him, not the asst. mgr. Thirdly, if he wants to shop at DG, he has to go 6 miles from his house, instead of the mile where DG is located, Scottsmoor. You need to look into this matter. I am going to be telling people at the Scottsmoor Assn about her conduct if something is not done about her. Also, I don’t know what your position is on employees carrying guns, but she takes hers to work with her.
The person I am talking about is Michael Johnson
Apparently you don’t care about our Community. The Manager is still there, still smoking dope on lot, came in drunk on 10/19 in tank top and flip flops, go home while on the clock to take a nap, then doesn’t come back. She really has some serious issues with having power as a Manager and yet you still do nothing. Guess I will start going to Aldi’s to shop. People are talking here in Mims and Scottsmoor. Shame on you!!!!
A lady named Brandy in the Valliant, Oklahoma store is the same way, she smokes that crap on the side of the building and is high all the time.
I have shopped at your store on HIghway 14 in Millbrook Alabama for several years. In the past it has been an excellent store, clean and well managed. Yikes, I went in yesterday, 10-4-19, with a list of six things. (I had bought these items there in the past) the shelves were sparse and unorganized. Of my six items I found only two available. Merchandise was not available in several areas and what was there was a “mess”. Boxes sat in the floor, general housekeeping was not evident. I asked at the cash register if the store was closing and was told no.
Don’t know whats happened, but it’s not good………
This DG is always has stock in the way that has not been put out. They are in the way of doing your shopping. The manager can be found mostly outside smoking instead of working. The employees park up front which should be only for customers. Had to wait in line behind about 15 people trying to check out. Whoever was covering was at lunch. It was shortly after 5 the busiest time of the day. Please do something about this. Also one employee was off that day and was there following around her boyfriend (asst. manager) around while he worked. And I think she is an assistant manager too. One of the workers is a mouthy boy who needs to not talk to customers.
Now let me give a good report on the Smithfield store located on Brighleaf Blvd in Smithfield, nc. The manager there blonde headed girl she is awesome. Her store is so clean and stock is put up and not in the way.
The Dollar General store in Lima,Ohio at 310 N. Jameson Ave. is right next doodoor to my house. There is always garbage everywhere along the side of the building where the dumpster area is. The store has a 6 foot wood stockade fence that is boarded both sides to permit seeing through the fence for security purposes. The lawn mowing crew should be fired. It se me that all they wish to do is sit in a mower and ride. They blantently just run over the debris and garbage, shred it, and blow it through the fence on to my property. EVERY TIME they mow. I take very good care of my home and yard. The lawn is well kept and neatly trimmed. I DO have pride in my house and property. The trash that is blown into my yard is rediculous and unacceptable. I have spoken to the different managers of the store. I have yelled and screamed at the lawn crew. I’ve reported it to the city SEVERAL TIMES. And it just keeps happening. I am a good neighbor to my fellow residents. And I do shop at the store on a daily basis. It’s convenient. Yet. They give the employees barely enough time to stock the shelves. Let alone pick up around the outside of the store. It used to be that store owners took pride in the way their stores looked outside and in. I guess that has changed. Dollar General stores are not good neighbors. And their stores are trashy outside. I would very much appreciate them putting screen or mesh along the bottom of their fence to stop this disgusting mess.
I shop at this local DG store often (#02805). On 9-25-2019 I brought my pre-school son with me to the store for some school supplies and he saw a box of cereal he wanted. The shelf had sale pricing labels on the cereal shelves for all brand cereal, labeled $3.00/box or 3 boxes for $6.00. So, feeling this was a good deal, instead of buying one box, I bought 2 of one brand and 1 of another brand. ALL THE SHELVES HAD THE 3 for $6.00 labels. Once I got home, I had not notice that the cashier had not charged me the correct price, the sale price, but individual box prices. I went back to the store the next day to explain the error and there was a different employee and she expressed that she could not “help” me, I would need to speak to the store manager; who was “in the office on the phone”. She graciously tried to remedy the problem by offering to pay me with her own money and I refused it. So she went to get the store manager. The store manager said the reason for the pricing was because the sale had ended and that the tags should have been removed last week and that I should have read that in the FINE print at the bottom of the tag; I wasn’t upset about it until I perceived her as accusing me of fraudulently trying to get a “whole $3 refund on a box of cereal” and minimizing my being upset about it. I try to patronize the stores in my community, but this incident was humiliating.
I’m writing in reference to store:
# 3305
1142 N Kingshighway St
Cape Girardeau, MO
Today as other days, I shopped at this store as I have done for so many years and again had to fight opening the door while trying to navigate a shopping cart through the door, over the threshold and trying to hold the door open at the same time!
Dollar General is setting themselves up for a lawsuit because someone is going to get hurt, if they haven’t already. It is bizarre
Then of course after fighting your way in, the customers have to navigate shipment boxes because there are apparently not enough employees to handle the job.
I must say that I’ve finally had enough, there are other stores that I can shop at who do put their customers first.
This company just opened a new store on the Avery Island road in New Iberia Louisiana. It is so hot in this store I stopped shopping in it. You sit in a air conditioned room all day. I bet you don’t sweat. Then all you employees park in front of the store. The costumers have to park on the side of the building. Why aren’t the employees parking on the side so the costumers can park in front? Please handle this problem are you will lose a lot of costumers.
To whom this may concern and the corporate office in headquarters I’m filing my complaint on store 5690 west 70th street in shreveport La 71129 store manager P.J on July 27,2019 he hired me fix the schedule told me he will work with me on everything I needed to know about the store and what I didn’t know he will teach me in training me on how to do so will wednesday august 11,2019 come I call in for me schedule to see when he won’t me to come in he tell me wednesday for 1;30 well I get to work he tells me I was supposed to been there for 6:00 when his never there his self for 6:00 to opening ther store up never but he know he told me 1:30 become my mom heard him tell me that and the schedule didn’t even say 6:00 for me to be there so that’s a lie so he tells me to go back home call him later to see when he want me to come in I do he said wednesday august 21,2019 for 4-10 ok I get to work I clock in for work he tells me to come to the office so we can talk I dId he tells me I be moving slow and it take only 30min to sock the store and I left three box when I been off for four day because he only give me 18 hour out the week how that anytime to taining anybody for a job then he always gone and he never on time hisself to opening up the store the customers always waiting on him but he FIRED ME FOR NOTHING
I love the products and prices at Dollar General.
HOWEVER, I have observed so many problems at various Dollar Generals, over the past few years. On one occasion, I was waiting in the car for my husband to purchase something inside a Dollar General on Noland Road in Independence, Mo. I called the local police department, because there appeared to be only one clerk and I watched numerous people coming out the door with bags, hopping into their cars and speeding off, without going through the checkout. That store has since remodeled, with better lighting, more staff and clearer views of various parts of the store for employees.
The following types of problems have been noted:
1. Poorly staffed (targets for stealing)
2. Boxes stacked everywhere to be shelved…employees can’t keep up and don’t!
3. Broken Air Conditioning systems
4. Dollar General promoting Literacy and not sufficiently staffing (or supporting) their employees.
5. Little if any sign of anyone who appears like or functions as a manager.
TODAY, on Main St. in Grandview, MO. I stopped into the Dollar General quickly for one item, on my way to work. When I pulled up and parked just outside the door, a soda delivery person was going in and out carrying products. It was just after 8 a.m. and I wondered if the store was open for customers too. I was glad to see that they did open at 8.
I went in and there was no clerk in sight. I started to search for the salad dressing and a clerk appeared and led me to the right aisle. The store did not carry the sugar-free dressing that I wanted. I stopped to look at coffee, but did not see the exact kind I wanted. I exited the store with nothing (which is rare for me).
As I was getting into my car, that same clerk came to the door, propped it open and asked “Did we not have what you were looking for?”. I explained that I needed sugar free dressing, which they didn’t have. She acted disgusted, shut the door, held up her cell phone and took a picture of me and my license plate (I assume).
I am a School Psychologist in Grandview, who was just on my way to work. I am also a Senior Citizen, who isn’t looking for mischief. I could have been the mayor, for all the clerk knew. Although she was rude, I blame Dollar General for not properly staffing and training employees and not monitoring their interactions with customers. The employees are put on the defensive, trying to protect almost unmanned stores.
Now, WHAT CHANGES IS DOLLAR GENERAL going to make? HELLO, we are out here asking you to make things right for your employees and your customers!!!!!!!
I shop at Dollar General store #02709 the manager always smell like Alcohol and the store looks bad , This week Aug. 3 till Aug. 10 the manager is on Vacation and the store has been the clean’es I have seen it since she became Manager. The ladys that work there take Pride in there work and the store to look good . I don”t agree with just 1 person working by there self until the next person come to work . waiting on customers and putting things out s hard to do I think there should always be 3 people there to get it all done 2 work and 1 checking customers out . Just letting you know what I see .I have really enjoyed going in to the store this week the Atmosphere has been such a warm and careing place with out that Manager there wish u would get a new one . Thanks .
I AM PRETTY SURE THAT THE MANAGER IS REMOVING MERCHANDISE FROM THIS STORE.DAMAGED OUT ITEMS HAVE BEEN REMOVED FROM DUMPSTER AREA AND PUT IN HER VEHICLE TO BE TAKEN TO WHAT SHE SAYS IS A DONATION BUT DOES’NT THIS HAVE TO BE APPROVED BY CORPORATE? MAYBE YOU NEED TO INSTALL A CAMERA AT THE BACK DOOR.THIS LOCATION IS AT 2417 JOHN WILLIAMS BLVD.
i went to the store in laSalle Illinois..store number 02014
bought 10 power aids..sign said they were $0.65 cents each
got to the register they told me they were $0.95 each
i told the person about the signs that were posted and they told me
they are not in the right place..i think i’m entitled to a refund of $3.00
Robert Wozniak Sr.
Took the survey, as always you get a great review. Waited for an opportunity to lodge a complaint. Didn’t happen, so I came to this site.
This store in on Route 10, West Swanzey, NH # 13534
Hard workers, clean inside, sometimes carts in the aisle, but I expect that is because you are hiring to fill the need.
BUT outside the store from door to 20 feet in any direction, there are
Cigarette butts all over. Doesn’t impress me at all. Turns my stomach.
Worry about that trashing attitude might show up inside. But like I said in survery inside is good, clerks are great, it that ugly site before I go in that could squash good thoughts of customers going in. From last year it has improved, but never less that 50 butts.
Tonight (Saturday 7-13-2019) at your store located at 3015 East Pike in Zanesville, Ohio, I am a guy and was treated VERY RUDELY by a b*tch that I am assuming was the manager on duty. I was checking out at the time and she told me “next time you come in make sure you are wearing clothes”. this was very rude of her as I WAS wearing clothes. I was dressed in a t-shirt and a pair of coaches shorts. The shorts were a little tight fitting, but that IS NOT the point. The point is what she she said to me. She repeated herself as I was walking the door in front of customers who seemed to be in shock in what she said to me. Would she have said the same thing to a female dressed similar. I do not think so. This woman needs something done to her. RUDENESS from an employer is very unacceptable. Especially one that is in charge. There was NOTHING wrong in the way I was dressed! I should expect an apology from your company.
not sure how this gal is stepping up her name is Kim. Beresford SD dollar general store . she is a bully, not a customer person, how can someone have this type of person as assist. and maybe going into manager position that goes beats up a boy that 13 or 14 years old along with her daughter and others and really pick on that kid a lot .. and also allows her daughter to hurt every single boy she claims her boyfriend . and also how can you allow a person that uses the store name in with bullying claiming she has pictures from your store security camera that three kids was stealing ( when I know for a fact it never happen ) I had the police checked this story out . when no kid was confronted by a police .. she uses this has her scared tacking . I wish can go into more of other stuff but HOW CAN YOU HAVE A WORK HAS A ASSIT OR TO BECOME A MANAGER IN THE STORE.?????? She is not professional at all lot of workers quit because of her . and I am one of them is not shopping there anymore .. sad ..last time I was in there she SAT on her ass and there was a long line waiting to be checked out . SHe was looking on her phone you can see her sitting there ignoring everyone!! what kind of worker is that . that was my last time I shopped there I drive to another town to get what I need .. tired of her crap !!
Does DG have any idea how STUPID it makes an employee, to card some guy over sixty years old, before he is permitted to purchase a pack of cigarettes? Seriously, people, if you looked at me crosseyed, you couldn’t possibly believe I was under aged. Even if I threw sand in your eyes, I would still look like a grumpy old bastard. If it is DG’s intent to support a police state, well, OK, but it’s stupid.
Store on FM 134, near 242, Conroe TX
I just visited my store at the end of my street and this employee named Andrea was completely disgusting. She smelt and stinks like cigarettes and was smoking at the front door when I came in. Then when I was checking out, she was the one at the register. I brought up the smoke a the front door when I walked in and how it bothered me. She just laughed and said “oh it’s just a cigarette get used to it. People are so stupid about it these days.” I was horrified and felt like she had just called me stupid in front of two other customers. Even though they agreed about the stink and her poor attitude. I ha e shopped at this store since it opened and I will not shop here any longer until she is gone. I’ve never seen here here before and she is a terrible reflection of Dollar General. Having someone so trashy and inconsiderate to paying customers….just terrible 😔😔😔😔😔
I have had the opportunity to speak to several of the people in my area and they all have expressed the desire to have a Dollar General Store located in our area. A suggested location is at the intersection of Lee State Park Road and Hwys. 15/34 in Lee County S.C. outside of Bishopville going towards Hartsville. I have thought of contacting someone for quite some time but did not know how to contact someone. I trust that this message will get in the proper hands. Thank You!
i was at my neighborhood dollar general at 4279 Mayfield Rd., south euclid, ohio 44121. i was selecting cards. i asked the associate in that aisle if i could use the restroom. she said i needed a key. i went to the cashier. she said there was no bathroom. i told her the other associate said i needed a key. she directed me to the manager. i asked him for the key. he said the toilets were broken. i said -“i guess i’ll have to go home, I’ll just leave my cards here and be right back.” i got to my car and realized my list was with those cards. i went in to get it and he had already put my cards back and threw away my list. all but the first associate were VERY rude.
Would love to work for DG…but I have never in my life found something so difficult as the application process…you would think that they would make it simple…I finally gave up..the site freezes… and I said after days of trying…the hell with it…they don’t want any help!!
I DID shop regularly at the store on Washington Ave in Wheeling WV. Don’t know what’s going on but the store the last couple of weeks looks like a bomb went off. Full carts in isles, Bare shelves, spilled merchandise on the floor. What a mess!!! from reading the comments maybe this is their business style? Corporate should shut the store.
The Dollar General Store in Bonne Terre Missouri is an absolute disgrace. It is filthy and nasty. I cannot imagine why anyone would want to step foot in there to spend money. IT IS NASTY!!!!!!!!!!!!!
I visit one every week and have been to three different ones in my area there is one that I visit the most but I get so tired of trying to get down isles with carts full of products to be put on the shelf why can’t they keep them in the back room until they are ready to stock the shelf or have the people do the stocking after closing someone may get hurt one of thee days then what
By the looks of this page and contact details this company will not accept responsibility for its actions. The store I go to is #18251 in Rhode Island. This will fall on deaf ears or blind eyes. It has nothing to do with employees. I’ve seen sale prices posted next to the everyday price on items and what I’ve seen is these sale prices are higher than the everyday price. It leaves one baffled that’s for sure. What gets me is that it’s stayed this way for the entire month. Now yesterday I found the expired item I returned back on the shelf. Brown salami is unmistakable! Then there are things like redbulls for $2 each. On the bottom shelf there’s a tag for four packs of 8oz redbull for six dollars and change. If I get stuck buying singles I end up paying $8. I’m going to ask the cashier to honor the four pack price. Walgreens does. I understand stores like dollar general need to make a profit. But cheating customers isn’t the way to do that. Keep items stocked at busy locations. I know our store is very busy. There’s a large apartment complex across the street. No one is going to pass up good prices. So yes stuff sells quickly. For the most part items are restocked. All but redbull, popular items, iron on clothes patches. People will hopefully stand up for what they need.
I have a dollar general gift card that n has $5.00 on it . I have tried to use it twice the cashier puts the numbers in and what ever else has to be done,it will not take it says it is not a dollar general card ,it says right on the card dollar general, I have tried to use it twice no luck. so what do I do now . Answer please?
I was in store #6372 at 1193 Hwy 42 Petal, MS 39465 on Saturday April 20, 2019. My bill was $87.32 and I brought in 2 coupons in hopes that one would work. Well needless to say, neither one would scan. I suggested to the cashier, Madison, that she type it in. She did not, she kept trying to scan it. When that didn’t work, she went all over the store yelling for the other employee working. When she came over to the register she simply told Madison to key it in, but Madison had already gone too far in the transition for the computers, which she told everyone in line how the computers are so old and don’t work right. Then she had the nerve to say “it’s not my fault, I’ve done everything I could “ which I knew she had not. She told me that these coupons did not work and were no good. I just assumed that with a bill of $87.32 and 2 coupons earned during the week, that she could have tried something different. Then to make matters worse, as I was leaving, she told me in a sarcastic tone to have a nice day.
She is the rudest cashier I’ve ever seen! Maybe some more training on the register could help her and also learning about customer services!!! I will not go back to this store again!
I am making this complaint on the Dollar General Store in Centreville Alabama. Today my husband and I went to get a few items their and noticed a sign that said “Due to lack of respect for our Dollar General Employees our restrooms will no longer be used by our customers”. This is an outrage and this is not fair for the customers. I would like to see that this store is investigated by someone who is over this store. I also would like to add that the employees like to have earbuds in while checking customers out. I do not know what us customers did that was sooo bad that they shut down the public bathrooms for us to use.
To whom it may concern
I am a parent of an employee that is currently employed by Dollar General therefore I’d appreciate to remain anonymous regarding this matter.
With that being said I also work in the retail business and understand the ups and downs that can accrue on a daily basis in this type of industry. Now what I can not I understand is how a Store Manager (Alana) can so freely express her feelings to an individual out in the open regarding her customer base and how the people are all on welfare getting food stamps and how the community has turned to trash cause the government is allowing the “blacks” from Oak Cliff to move to Heartland all this is being said with another individual that may have been a vendor but shortly after Alana showed this 2nd person a message that she had on her phone from her (Alana’s) boss. Where Alana began laughing cause her “boss” agreed with her and she had the proof as she called it. The Store Manager begins to add that these people come in bragging about getting food stamps and by nothing but junk. At this point I couldn’t bare to listen any longer nor could I continue to finish my shopping there as I have done for almost 3 yrs now. I can honestly say sadly that I won’t be continuing my business at this store any longer.
See I am a 46 yr old widow white women who lost her husband in the line of duty 8 months ago
Since that time I myself have had to get some assistance with food for my family and I’m not ashamed of it but nor am I proud! So is she classifying me as ghetto as well? My husband was black my children are mixed and this is not healthy for her people that work for her or anyone else that enters those doors. I can’t see any company permitting this in a place of business. I requested a number to call and was given a cell number of a Jeff Graden instead of the complaint number yet the issue still hasn’t been resolved reason why I say it hasn’t been resolved is cause my neighbor came to me furious and crying after hearing the Store Manager talking to the man dropping sodas off the other morning laughing again as she down talked the “black” people of this community
That’s is why I began to research contact information on someone else with Dollar General in hopes to put an end to this racial discrimination once and for all.
I can be emailed with a reply at
tgeralds57@ gmail.com
Went to DG on Quintard Avenue in Anniston, AL on Friday March 22, 2019 at 5:00 p.m. to buy dog food and various other things. The price shown on the canned dog food is $.75 a can and has been at that price for several months now. When you get to the cash register it rings up $.85 and a manager has to come show the cashier how to fix the problem. This has happened about 4 times and each time I tell them that they need to change their posted price however it has not changed yet. I get to the check out with my items and am the third in line. Gentleman at the cash register wants ice and the cashier has to get manager to unlock the ice machine. The manager comes to the front and is talking about she is unloading a truck and can’t keep coming up front. (why would you start unloading a truck at 5:00 on a Friday?). When I get to the register the first can rings up .85 and I tell the cashier that “no it is listed for $.75. She reply is that she can’t change the price. I tell her that this is approximately the fourth time this has happened and the manager can change the price and show her how to do it.The cashier proceeds to yell from the front of the store to the back for Tamara. ( By this time there are 8 people behind me to check out. ) Finally one of the customers goes to back and gets Tamara who comes up front gripping about “her truck and the back door is wide open”. When I explain the problem to her she promptly goes to another cash register and opens it up and tells everyone behind me (by now about 13 people) that she will check them out. When I question her about my check out she says she will get me when everyone else is taken care of. In the meantime she asks my cashier is the “man” had gotten his ice and the cashier told her she did not go unlock the machine for him so she did not think so. The manager threw my cashier the keys and told her to go unlock the ice machine for the man. (this was about 10 minutes after he had purchased it). In the meantime Tamara is still talking about she is only one person (don’t know what she thought my cashier was) and she could not do it all. By this time I was furious and made the remark that maybe is she did not try to unload a truck at 5:00 on Friday or is they changed their posted price there would be no problems. After Tamara continued to take people from the store who had just walked up and got in line I rather loudly told her that I was leaving and that I would be in touch with Dollar General about her and their practices come Monday. Her response was do what you have to do. So after wasting 35 minutes in your stores I went to work. One of the people in line at the store was at my work and asked me was had happened. I told her and she said “well I won’t be going there again. By the way I went to a different DG on Saturday (Snow st in Oxford) and their prices were posted at $.85. Had a very nice talk with the cashier and she told me that they had had people complain to them about “that” store before. I can tell you that I will never use that store again and will tell everyone I can about this experience. I am also posting this on my facebook page🤬😠
Dollar General is in violation of the Americans with Disabilities Act. People who cannot use smart phones because of disability are refused the discount coupons. Those coupons are only available texted to a smart phone.
The customer who complained was refused a discount by the manager. The manager said it is a corporate decision. I am interested in replies from anyone who had the same experience at any DG store. The other people affected by this discrimination are religious minorities like the Amish who do not use mobile phones.
check the website for NothingLess.us There is more info there.
I have the same problem, my phone is just your old fashion flip phone and it works just fine so come on.
You need to take attention to your newly opened store in Adair, Ia. It’s only been open 3 days and there is already a local trouble maker hanging out there….smoking with the manager right in front of the entrance. If this person continues to take up residency’ at this store I can guarantee you it will keep the locals away. We have been looking forward to this opening…
I work at DG and I LOVE my job,BUT I do not like how I am treated and how the customers are treated. I get tired of telling customers that I am sorry the manager was rude to them! I tried to tell corp.and the reg.manager and nothing was done! I am the asst. manager and I swear I don’t understand why they won’t do anything about her??? She called the cops on a woman’s husband that works for Driveline and he did nothing wrong! She got up in his face and was yelling at him and telling him that he needed to leave because he was in the coustomers way. She ran one of Cokes supplier off because she did not like him lol. He said she was pure evil and I agree! That store is going to get sued if she stays!!!She talks about every customer and about every employee. The Pink haired key holder we have never gets in trouble and she never does what she is told to do! I am fed up!
I hate Dollar General. The manager in the New Albany store is very rude and treats the customers and employees like crap! I have called our Dm and he does nothing about it. I have been with DG for 4 years now and I am looking for a new job.I get talked to like I am a dog and she has made me cry more than once.She is rude and hateful to everybody and the reason her surveys have 100% on them is because she fills them out herself or sends us a pic of the reciepts and makes us do them for her! I am sick of customers fussing about her being so rude.She needs to be FIRED! But of course they ain’t gonna do it.
It took half a day for the parking lot LED lights to be worked on, and now it has been 3 weeks that have complained to your customer service, Minonk, Illinois DG manager, and the Minonk City Manager.
This has gone on far too long!!
The lights need their back guards on and they need to be pointed down to the parking lot, and not the surrounding neighborhood.
We did not ask for your store to be built in front of our house, and what was once a street feels like an alley.
Our house faces the back of your store. Can’t wait to sell our house as it is now devalued.
Please get these lights corrected quickly, as they have disrupted our Christmas lighting and now lights most of our back yard and the properties south of your store, and houses behind our house.
We will be talking to our police chief and filing a complaint.
Mike & Lisa Zimmerman
Burlington, KS 66839. The woman Heather needs fired. She does not know what she is doing. Rude and says that people are bad people. What she is a crime calling people stalkers. She should not open her mouth at all and go to jail. She can get the stuff out of aisles, rude, and stupid. Fire her!!!
The worker, Heather, why is she so rude? She talked about and calling people stalking and all they do is customers. Is it a crime shopping, comparing? Do you give anyone an apologizing? Most of your workers are on the drugs smoking pot and you enable them, like Lori Reid ex management. You could get more money by apologizing banning customers that did not deserve it. This was Burlington KS 66839 Dollar General Store complaint. Fire heather.
This is from City of Country Club Hills Building department trying to reach the district manager for the Dollar General store located at 4039 183rd St Country Club Hills IL 60478 the store has multiple violation concern it is kept in very poor condition usually under staff we have written the store warning for its condition but they have not been resolved the issue has continuing to get worse over the past year I have residents complaining about the store constantly we strive to provide support to all of our local businesses if there is anything the City can assist you with to bring this store back to its original clean and great atmosphere please contact us
sincerely
Aaron Jones
Director of Inspectional Service
4200 w 183rd St
Country Club Hills IL 60478
office 708 798 2616 Ext 2050
I am a former employe, and I think store 15567 is a mess and the manager is a bully
I’m a sales associate at dollar general 11 W Nelson st, newton, new jersey . I have been working there for a year and I love it. I’m reliable, always on time, open availability, cover shifts, and do anything extra I can to do to help. I have had a lot of health and family emergency’s over this past year but still go to work. I have went to work with kidney stones 3 times and the flu once and still had to go in cause I couldn’t find coverage. The last month and a half my health issues have gotten worse, and more family emergency, still went to work. fast forward to today 9/30/18. My illness worsens and family emergency again. My shift was from 3pm-10:30pm. I messaged all associates, key holders, and managers to let them know I was not going to be able to make it in, can anyone cover? associates: “no”,
key holders “no”. So ask my assistant manager, “already working”. Texted my manager he said ‘Waiting to hear from pt key holder’. ME: ” I thought our pt key holder cant work sundays”, Manager: ” your mistaken sir”. ME: “Ok, we’ll see”, Manager: ” Cody let me make one thing clear, I will not tolerate or allow any connotation of another employee from you or anyone else, it is your responsibility to show up for work and or find coverage if you cannot, all that extra oh pt key holder won’t and all that is 1 unacceptable and 2 uncalled for, I understand your sick but if that’s how your going to behave towards your fellow employee and not for noting someone above you, I promise you. you will not be employed. so sit and think before you say something else towards the people you work with”. Me: “I didn’t mean it to be mean or negative. I always show up for work and always cover shifts whenever I can. but its hard for me to get coverage when I really need it. I never call out unless I absolutely have to. I kept my availability at all times never requested days and always reliable. I have a lot of health issues right now and still work, I love everyone I work with but sometimes I feel taken advantage of”. manger: taken advantage of , how so? you asked me for hours I gave them to you, you put yourself out there and now don’t want to be bothered but we take advantage of you? then to top it of now you say cant work nights or weekends but we taking advantage of you? ME: ” every time I try to get coverage I cant, how many times have I came in with kidney stones and the flu cause I couldn’t get coverage. plus I have a lot of health and family issues going on right now that’s why I cant work nights and weekends. there’s a lot of personal and health issues I have right now that you don’t know about”. I have not received any message back. I’m not trying to get this person in trouble but I think the situation should have been handled better. I’m just not about how to handle the situation with my manager? or if I’m still employed? have screen shots available if needed.
I’m a sales associate, for dollar general in newton, new jersey. I have been an employee with the company for a year. I’m always on time, cover shifts, don’t call out, complete availability and do anything extra I can do to help. Recently I have been having a lot of health and personal problems, so I have tried to call out and find my own coverage but most times cant and have to go in anyway. I have had to go in to work with kidney stones twice, and the flu once. Today 9/30/2018 I tried to get coverage for illness and family emergency. I asked all other associates, and part time key holder for coverage she could not. I told store manger no associates can cover for me and the part time key holder cant because I didn’t think she could work Sundays. He stated ” your mistaken sir”. i said ” ok we’ll see what happens. he stated ” cody let me make one thing clear, i will not tolerate
Please Help US:
Dollar General Executives
CEO: Todd Vasos
CFO: John W. Garratt
COO: Jeff Owen
Good Afternoon!
I am Doris Minton McNeill, President of Westside Neighborhood Association. We are very concerned that we might be losing a great store manager at 16th and Holmes, Richard. The community loves Richard and we would like to keep Dollar General in Our neighborhood. We have lost so many stores due to poor management. We need this store and fear that without Richard’s managements style, we are at risk. The store is always neat and clean, the staff is friendly and courteous, if the customers has an issue to address Richard is always quick to respond and very present to concerns. Please consider our request to keep Richard at the 16th and Holmes location in Indianapolis Indiana.
Thanking you in advance for any consideration that you give our request.
So many complain about the bad, our request is about the good. Please reply to this request.
I am,
Doris Minton McNeill, President
Westside Neighborhood Association
Indianapolis, IN 46222
317 702 6587
I was currently at dollar general in West lafayette, ohio. I had to deal with a long wait in line b/c the manager, Bonnie was overwhelmed with everything she had to do in the store thatnight. She kept talking harshly to the employees. I asked for the GM name but she wouldn’t give it to me. The younger girl that was working looked embarrassed b/c the manager was talking down to her. Like she was nothing. I feel so bad for her. I always go to the dollar general and this isn’t the first time I seen this happen. Jen the AGM is rude to the customers everyday. Just snappy..
The Store in Marlboro NY is absolutely horrendous. The shelves are improperly stocked for starters, yesterday, September 13th 2018 my fiancé got sick because she bought a bottled ice coffee beverage from the cooler that had expired in MARCH. That beverage sat on the shelf, or in storage for 6 months AFTER its expiry date and was allowed into the hands of a customer.
The store is CONSISTENTLY filthy. chipped floor tiles causing a tripping hazard in certain aisles, caked up dirt and mud all over the floor as if it hasn’t been swept or mopped in months, AC that didn’t work for half the summer making employees and customers alike very uncomfortable.
I do not blame Employees for these issues, I Blame upper Management. I was a regular at this store for some time due to it’s low prices but am boycotting after my fiancé was able to purchase a dairy product that was 6 months past expiration.
Every employee I’ve known there doesn’t last long, and it’s not because they’re irresponsible people. it’s because they’re unsupported by their leadership in corporate roles, heavily overworked due to understaffing and exhausted beyond reason. for the low wage they’re probably being paid, its just not worth the headache. whenever I go, they’re just sad. They seem depressed, defeated and distraught.
In conclusion, it seems to me their employee quality of life is miserable and unfair. Upper management needs to take pride in the storefront they put together and present to the public, instead of relying on their low prices. I grew up in this town and have watched as the store has degraded more and more over time. It’s become a real eye-sore on the neighborhood, the sign on the front of the building is even dirty and probably 40 years old.
If your employees were treated better, had more support from additional staff (Which you need to hire) and you invested in maybe updating the floor tiling from the 70’s which is all but crumbling away, they MAY be interested in sweeping, mopping and checking expiration dates.
Get it together Dollar general, you’ve lost me as a customer until that store see’s some improvement.
Sincerely, Someone you’ve pissed off.
Dollar general on dothan, al the store manager Michelle is not store manager material she complains all the time about having to do her job she treats her employees like crap and she does it with the support of the distract manager phillip the store is always in a mess you can barely get down a aisle without hitting something this use to be the neighborhood favorite store and everyone has started going across town because this store is never stocked nor is it clean
Dollar General Burlington, KS. The management Misty is rude and lying what she is doing. The place is dirty and not on the shelfs so we can buy. We have watched and the stalking she says is needed to be removed. We will be much better if she is removed. We do not need to go in and buy.
My Granddaughter was working at the Glen Miss. store and was fired because the Manager got funds out of her cash drawer and blamed my granddaughter. Other employees said that it has happened to other employees. SOMETHING SHOULD BE DONE…
I was in Burlington KS 66839 the Dollar General. The management Misty is the most hazard of the management and was rude in the world. When are you going to straight up the Dollar General. Everyone there should be fired and go do something of their best attitudes. I can not believe that people can not buy anything in the store. Dirty and Misty rude was not doing her job.
Hello DG I was an employee at one of your Saint Augustine stores off of sr 207 I believe the store # was 15119 I just wanted to say that I was hired and worked at this particular store for about 10 days I’ve never seen such confusion and downright disorganization in my life I know a little bit about organizing I work in a kitchen where everything has it’s place I was not told to do a “drawer drop” until after my 3rd day by my manager Melissa who by the way try’s very hard with the tools given her thieving runs rampant in this store the are clothing and other items on the floor at all times of the day and night making it virtually impossible for the 2 people who are working to clean it properly what needs to happen is that people like myself with great potential and eager to help should receive a lot more training not on se computer answering silly questions but actual time on the register first before you open being given real live scenerios like oh no I don’t want this can you take it off I don’t have enough money the new cashiers usually don’t know how to do that I know that I didn’t and other things like can you split the payment between cash and debit I didn’t know how to do that and has a result I was made to look like an idiot and the person in my case wouldn’t explain any thing to me he would just rush over to my register and click a bunch of buttons and not EXPLAIN anything and at the same time making me look even more incompetent. Has result I walked off my shift and went home all of that could of been avoided if DG would of simply had a better training program in place and competent people in charge of the training not like the supposingly asst. manager named Pete sorry don’t have his last name who only cares about making himself look good and putting himself ahead and above the success of the store acting like the “hero” when he comes over and corrects a problem for me sure the customers think he’s wonderful and competent the only problem is he doesn’t explain his self to me although I eventually get the problem by watching him do it fast three or four times but,it makes me look stupid and I don’t think that’s the image you want to project to your customers.If you really want to see for yourself go in the store between 5:30 and 6:30 and you can see for yourselves. thank you and have a great day chris southard
I had been hired on , back in 2011. The store is located at another location, so I can t remember the address. They had build a knew store and that address is 801 north Hwy 64. Anyway I was hired and the manager at that time was very hateful to me and the customers. The second day I came in , again she was hateful to me. So at that time I was to open the store, I was a key holder. Well I gave her the keys back, and told her no thanks. So since then I can not be hired again by Dollar General. Rite Now they need people who show up on time and work hard. That s me. But because of this woman treating me and the customer the way she did, I can never be hired at Dollar General again. This is Guymon Oklahoma. Thank You.
The new manager has gone thru 3 asst managers in the 8 mos she has worked for Dollar General..she came from Walmart an only hires people who have worked at Walmart. She might give you 2 cbls to watch before she throws you to the floorfor tge other associates to train for her. She never cleans up after herself the associates do that. She still does not understand how to schedule…an yells constantly about one minute over yet scedules closers to 10pm knowing it takes till 10:30pm to close the store…store closes at 10pm. She always finds ways to ditch the DM or highers on their store visits. She will tell or give you a order yet when it turns out to cause a problem..she denies she did. Now she has told all keys if you do not have a car you have 10 days to get one or you will be demoted.
May I ask what store this was at?
Seasonal item return complaint: I bought a wind chime at Dillar Genwrak on May 1st, 2018 to put on my mothers grave on May 5th. Unknown to me, her friend and neighbor had also bought some from.Dollar General and we used hers instead. Since I have hummingbirds, I didn’t want one that might scare off my birds so within the same week I was just going to return it when I bought my standard purchase of milk, TP, paper towel, etc pitchases at the local DG store located at 1390 n main in Vidor, TX..
Lo and behold, when brought it in I was st first rather rudely told I couldn’t return it at all until I informed her I had just purchased it just days ago and I had the receipt. She then said okay it would have to be an exchange so I went and collected my staple supplies and brought them to the counter which was when I was told I could only exchange it for a seasonal item. Now this is a VERY old DG store I WAS doing business with in spite of being located practically right next door to a brand spanking new super Walmart.
So, by now I was pretty aggregated, and I told her she could have it all back and left EVERYTHING for her to put back up including this $5 wind chime I had no use for. I summarily went to the much newer and nicer DG store right up the road where we (cashiers and customers) had a huge discussion on the matter. The cashiers weren’t sure but the customers all said they refused to go to the other store because their customer device skills were just so poor.
So one day recently I had to kill time till another store opened, I stopped back in there just to pick up this ONE item I knew DG carried and I tried to explain what happened and how with them being located next to this new WalMart and just down the road from a MUCH newer and friendlier Dollar General might negatively impact their own jobs because I thought maybe someone there might actually care or see the writing on the wall but this employee rather rudely informed me it was DG’s policy. NOW THIS WAS OVER A FIVE DOLLAR WINDCHIME BOUGHT JUST DAYS BEFORE BEING RETURNED WITH TAGS ON AND A RECEIPT!!!!
Well, needless to say, I am done with this store and I won’t darken their door ever again. And I will NEVER purchase a seasonal item again from any DG store until this policy is revised at least to include some exceptions regarding time frame, item condition and receipt inclusion since apparent DG cannot trust their employees cannot trust their employees to apply common sense in these situations?
Anyway, I thought someone might want to know.
dgpr@ dollargeneral.com
Mailing Address:
Dollar General Corporation
100 Mission Ridge
Goodlettsville, Tennessee 37072
Dollar General,
Before I begin, allow me to mention that I am all for free enterprise and for the right of a property owner to sell his or her property to a developer.
However, I do take concern when the erection of another Dollar General is going to be built at a corner that was intended to be a welcoming site to visitors and tourist.
The area I am referring to is the State road intersection of Routes 78 and 18 in New York of which the legal accesses belong to the State and not the Town of Newfane. Although, I suspect this is not a total issue with the State for reasons I cannot fathom.
Incidentally, the Town of Newfane already has two Dollar Generals and two Dollar Trees with one of the latter clearly failing as all of these stores are now competing against one another under the same township.
The creation of urban blight is nothing new but to eradicate a green space for the sole purpose of yet another non-aesthetically-pleasing CMU box that will clearly fail due to poor business planning leaves me speechless.
In addition, the retention pond on a property where underground springs exist will defeat the whole purpose of a retention pond: we will have a lake of stagnate spring water hosting a smorgasbord of mosquitos promoting more west Nile virus!
The five families, who reside on the west side of Franklin Street, with the exception of the one who sold you the Lake Road right-of-way for $10,000.00, do not want your building erected here. We all take pride in our homes and we are all longtime residents and we certainly do not want your proposed stockade fence or a building that will sit empty from now until eternity after it fails.
If you need to build, I suggest you approach the owners of the former Harbor Motel & Restaurant on the west side of the 18-Mile creek bridge and subdivide the property as needed. This is already a commercial strip with plenty of room for the sea-of-tarmac you plan on placing over our green space.
This may be a done-deal but it is certainly not a good one and I ask that you be a good neighbor and consider the alternative that I suggest.
Regards,
Mark Williams
Apparently DG does not give a Hoot.
I was hired and excited to work at the New Bloomfield Pa store until the store manager started lying about me asking for days off when I did not, he also switched days and said if I did not follow what he had hand written he would have to take disciplinary action. I was left at the store for 4 hours on my second day and many hours after that. I was told to call with questions but the store manager would give attitude saying it was his time off and that’s if he even answered at all. After I quit I had a few friends who so there ask the manager where I was and he told them I didn’t want to work the hours (which was untrue) when he should have been a personal and just said I no longer work there. Now people are asking me questions and I feel embarrassed and stressed out. If he does not stop I will take legal action. What happen to being a personal and doing your job.
My daughter worked for store number#14658 in Florida and is currently graduating from high school. My daughter has tried multiple times to reach out to her manager to request time off. Another employee explained to my daughter that the manager blocked her from contacting her. I had my daughter leave her class room today again and call the store to speak to the manager. The manager refused to get on the phone to speak with her. She had another employee tell her that if she didn’t show up for work that she was going to get fired. This was super unprofessional from a manager. I didn’t want my daughter to quit her job but we truly had no other option at this point. Super sad because it was perfect for her with the hours.
Yesterday, May 6th, I stopped to pick up some bottled water. While waiting in line, the young clerk was making change for the customer in front of me. She said to her manager, “I need more change.” The manager did not respond, so the young lady checked in her own billfold to see if she had change. Then she apologized to the customer and said, “I am sorry, I will have to give you 20 pennies.” The manager came over and said, “Just take this money.” She took the money from a plastic container that customers had put their change in to help needy children. I was shocked. Then after I checked out and walking away, the manager said, “Just take all this and put it in your drawer.” She did not count the amount, just put the money in the drawer. I don’t believe that is what the customers put their change there for. The young clerk was trying to do her job, but the manager was obviously not able to do hers. This happened in Forest City, Iowa on Sunday at around 10:20 A.M.
My wife is a manager of a Dollar General in N.C.. She caught an employee on camera stealing from a customer and was not allowed to fire the employee. Loss prevention officer that came to the store and interviewed the thief, Stated that the employee did not understand that stealing was wrong. I bet if she stole from Dollar General she would have been fired. I guess that it is ok to steal from your customers . she took the cash right out of out of a donation box. as soon as the guy put it in and left.
I filed a complaint agist management at your store in Thaxton, Ms. last week and recieved a messge that they were glad i notified them, and said they were going to look into the situation. They answered me pretty quick about saying this but i havent gotten a responsse from them yet concerning what i needed to know from them. I was just wondering are they still checking on this or are they just going to let my concern go? could you please advise? hhandymaan20000@ gmail.com
The EMPLOYEES at this store LACKS customer service. They were extremely nasty, vile and rude to me when they falsely accused me of stealing. They claimed someone seen me on camera. Police we called and everything. After realizing that there was a misunderstanding, employee Dasha Jones and Manager Ken Dudek refused to apologize. The police apologize on their behalf and told me they were sorry for the inconvenience. Not only was I late for work because of this mix up but I was offended and embarrassed by the chaos caused by those two employees. Poor customer service should have some type of consequence!
it seems to me that a lot f stores are losing touch as to what customer courtesy, and service are. with some lately i believe the manageent cares one iota to what customers want or need.
Can a drug test happen for the manager at Piney Green Jacksonville, North Carolina location happen? Getting sick of her being weird on customers. Bad vibe from her, tweaking out constantly, doing deals behind the building. Makes your company look bad… I think so!
Since you don’t have a email I can send this to I’ll post it here.
Thanks
someone has been changing my time in the computer what can i do because im loosing money i have reproted it to my dm and not heared anything in almost a week
I am confused how Dollar General would place a person in the position of power like Brittany Systma at the Dollar General on Post Belmont Dr in Michigan. I have overheard her talking to her staff incredibly poorly. She also doesn’t treat customers well. She is short tempered and moody. She apparently does not have a background in management.
sounds like lucy at dollar general in thaxton, ms.
I will never shop at Martins Ferry Dollar General again. This evening my two grandsons went to Dollar General and after they left, the people at the store called Martins Ferry police to say two African Americans males left the store and they THINK they stole something. They are young teenagers and had purchased tea, donuts, and cheeze-its. When the police stopped them, they demanded their names and where they lived and they let them go after they produced receipts. I called Dollar General and they said because they looked suspicious around the drinks section they thought they took something. They said one had a back pack and they weren’t sure if anything was taken. The person I spoke with said they have been having drinks stolen and the person on duty should have told them they couldn’t have the back pack. The one with the small STRING back pack has Juvenile Diabetes and always has ic yppaht with him. I asked why they didn’t have them stay at the store until the police came to check them and he said they can’t do that. That is a lie. They only did it because they were AFRICAN American. They should have checked the camera to see if they were stealing. They can see whats going on while customers are in the store. I intend to contact the regional office to see what the store policy is. I wonder how many other African Americans have had that trouble in Martins Ferry. We’ve lived here for over 65 years and I am not a happy person right now.
I have been extremely hesitant and patient about writing this email, in regards to the Dollar General on Dewey St. in Sapulpa, OK. This is THE ONLY store (grocery, cleaning, health/beauty, etc…) on the North side of our small city. We have 3 locations and, by far, this is the worst one. The shelves are NEVER stocked, the store is filthy, and there are ALWWAYS the huge carts used for stocking in the centers of the aisles with empty boxes or nothing on them. The employees are never educated regarding the weekly ads or how to utilize the digital coupons. On any given day there could be 8-9 customers in line and the cashier will call for assistance and not one other employee will ever show up for register assistance. As of now, there is a freezer that has been broken for two weeks which does not appear to be on the list to be repaired any time soon. The aisles are in shambles with products laying all over the floors and employees would sooner walk over them than reach down and pick them up. The Health/Beauty department has clearly not been stocked since Christmas and/or cold/flu season started. This store is an embarrassment to the Dollar General corporation and the residents of Sapulpa. Management needs to be replaced ASAP and the entire staff needs to be replaced with a new crew hired and trained for maximum customer satisfaction. This store is an absolute disgrace.
I have been in retail management for over 25 years and your Dollar General store at 843 Sharon New Castle Rd Farrell, Pa 16121 is horrible! I have been going there for many years, it’s only 2 miles from my home, and I have watched it slowly deteriorate, become messy, go thru tons of employees, and like no one cares at all about what they do! But recently it has gotten so much worse. 2 different days my Husband and then me have stopped to pick up a few items on our way home, and the store reeked of cigarette smoke so bad, I could hardly breathe. It was disgusting, We couldn’t wait to get out of there! It was so bad, if someone had any kind of allergy or breathing problem, they would of been in big trouble. Needless to say, I will never return. Here are the dates and times we were there from our receipts……………..March 1st 13:54:44 08394 02 6099 and March 2nd 13:14:04 08394 02 6496
I have been shopping your store on rosewood drive in Columbia SC for several years. I have written to headquarters a few times. This store is a total disgrace. Which is a total understatement. The shelves a never full and are never stocked. How many times do you have to be told that your sales and profits are out the window. The cashiers are very nice .
WHO EVER MANAGES THIS STORE SHOULD BE FIRED
I returned to the Glassboro store and am happy to report the Manager was very polite and helpful. Thank you for the gift card.
Regards,
Barbara Hitman
I shop a store in a small northern california town Alturas… (96101) … These folks work their tails off. Why not pass on a bit of the huge tax savings recently experienced by businesses across this country…. It would go a long way in maybe a little respect towards your corp.
The DG in Bradford Ohio, I’ve been in management for over 30 years,and ive never seen such poor management than I have with this store.I seriously think the corporate office needs to review Angie I believe is her name, going against state laws on employee sanitation, making employees work while no running water,toilet,hand washing, and falsified doXXXXents !! I truely feel for the employees, and you better hope none of them are smart enough to file lawsuit’s, cause the manager you have there is playing with fire on the companies behalf.hope you take action swiftly with this one,cause its a matter of time before someone drops the hammer down on her actions, the woman is never there when she says she is, and pulling the blinds down over your eyes..good luck,and god speed!!
Burlington KS 66839. The management Misty was rude it is unbelievable. I was just in there for just a little bit ago and they were yelling at the counter register. Everyone heard it all. I do not buy from your Dollar General because you have banned so many people in the past for no reason. We wish Dollar General would close in the country.
tHIS IS PUT FOR STORE #3077 AT WALKERTON, iN. WE HAVE BEEN TOLD ABOUT OUR STORE BEING REMODELED SOON. WE HAVE NO GROCERY STORE IN TOWN EXCEPT FOR DOLLAR GENERAL . WE WAS HOPING IF WHILE REMODELING, THE COOPERATE COULD CONSIDER A PRODUCE SECTION IN OUR STORE! tHIS STORE IS THE ONLY STORE EXCEPT FOR STUFF IN FAST FOOD PLACES. I WORKED FOR DG ABOUT 12 YRS AGO FOR 5 YRS. AND WAS THIRD KEY. WE HAD A GREAT MANAGER THAT MADE EVERYONE KEEP THE PLACE CLEAN. OUR STORE HAS BEEN A MESS FOR SEVERAL YEARS NOW. ITS NOT CLEAN AND LOT OF STUFF IN THE AISLES. FLOOR IS MOP REGULARLY IN THE SNOW WEATHER. wHEN I WORKED THERE TANIA , THE DISTRICT MANAGER , ALWAYS SAID OUR STORE WAS LOT CLEANER THAN MOST. THE CLOTHES RACKS ,ARE SO FULL YOU CAN’T SEE WHAT YOU ARE LOOKING. ALL MIX UP SIZES. THE MANAGER CHOOSE ONE PERSON TO SEE TO THAT CLOTHES WAS KEPT STRAIGHTEN. i WAS THAT PERSON AND EVEN WON $100. IN THE CONTEST FOR NORTHERN INDIANA STORES THAT THE CLOTHES WAS ALWAYS IN ORDER. WE ,THE PEOPLE OF WALKERTON WOULD LIKE DG. TO CHECK INTO THIS. PRODUCE DEPARTMENT. THANK YOU.
The Burlington KS Dollar General. You can not sell anything to me because you can not act like a normal person. No money from me. You can not seem to be a righteous person. Try it some day.
The management was so rude and everyone heard. The Misty’s should be fired. It is so hard to go in and buy anything.
i quite agree with your opinion here, they really need to do something real fast.
Please help if you can. I am trying to find out who the district manager is for Dollar General located at the Charlston, Tennessee (store # 6355 I believe)
Thank you so much
I have shopped at the Farmington ny store since the opened 3 yrs ago…that store in the last yr has gotten worse and worse.the manager was never there..the assistants Kathy and Lisa ran that store.i shopped there every day..Kathy left and Lisa has done an amazing job pulling the store together and is always so pleasent..my problem is with a new girl that has started .she says she is the assistant too..her name is shannon..I refuse ro go there when She is working..she is extremely rude..she tells u to. Wait for a cashier even though she is standing right there..she is never doing any work..she is always flirting with her cashier don’t know his name.he has mentioned he is from another store..she leaves the customers. In the store so she can go smoke..I have never seen a worse employee at this store..I spend alot of money at this store but if She is working I will not even shop there..she is a bad seed in a garden thats trying two bloom again..
You all pick areas to place your stores where tweakers go . They look like tweekerville. In your Murphy Oregon store, vehicles get stolen, vandalized and and most recently, you have had a maroon mini van Oregon lic plate WEA 655 parked in the lot for 2 weeks! Tow the thing out of there! It creeps me out it is there; it creeps me out your don’t do anything about it. Your management needs some serious training.
There is an older lady with blonde hair at the dollar store in desoto KS I don’t know her name but the only blonde that works there everytime she works when I go in she won’t check me out at the checkout for no reason she has the manager or assistant manager stop what there doing to come and check me out everytime it’s discrimination and harassing I told the manage it’s b.s.. And he won’t do anything she should be fired
My daughter fell at the Dollar General and trip on rugs that were in the isle on the floor, we filed an incident report and he doctor said to bring her in that day to be seen and I did. She had a 6 inch gash on her side, I was contacted by Lisa White from claims management and she asked if I would email her the pictures I took, I did she never responded so I emailed her again and she responded back ” I find it hard to believe she didn’t see them on the floor”…no sympathy, no apology whatsoever, I am furious I emailed her back for her supervisor information and told her under no cirXXXXstances in my 7 yr old responsible for the rugs on your company floor or the fact that she fell and was hurt! How dare she treat my daughter or I in that manner! Rude and disrespectful to say the least!
I fell inside the store near a pop display on the slick floor. I was not helped but, but was asked if the clerk who went by me, if I was okay. She offered to help me carry my stuff to the checkout. I told her I would be contacting her if I wasn’t ok. This happened on a Sunday morning. I called back to the store, and was chided that I had left the store. When I talked to the manger, she went, “Hey, what’s happening?” and they act like it is not a big deal. I have called the store 4xs and have left 4 msgs with the Risk Management. I have not heard anything from them. I went to a chiropractor and he is helping me. But no way should I have to pay for these bills since I fell in their store. I finally found out I have a claims rep, but she has not called me. I have tried all times during the day. I guess the next step is their corporate office?
So, my daughter works at Dollar General in San Antonio near Marbach and 1604…across from the schools and previously notified her supervisor that we had a family member pass away recently and would like to be able to have some time off when the funeral or cremation was scheduled. Today we find out we are scheduled for Friday. My daughter tells the store manager and is told she can not take the time off without a funeral home letter or death certificate. Well, death certificates can take up to 3 months to be processed. No funeral home is involved with the cremation. We don’t live in the same city, so it’s not like we can just hop in the car and go get information.
I can’t believe that the CEO of Dollar General would prove of this kind of treatment. I honestly would like Todd Vasos to reply and say this is a policy he actually supports. Also, in the phone call conversation the manager actually threatened my daughter’s job without even attempting to see if other arrangements can be made.
Please get management involved and run down the chain! I have problems believing this is the norm at your operation.
Hello my name is Taneshia Sumpter and I was working at Dollar General in Anderson, SC for 6 months when I was working there I was telling my use to be store manager that I was leaving to another state so mainly I was putting at least a two weeks notice in but I didn’t quit until I had an miscarriage with my unborn child I didn’t went back to work because I was leaving to go to a different state so Kevin the use to be district manager put on Not Eligible For Rehire for no reason at all and he was fired for doing something Illegal ever since he did that I can’t work at all because of him I was honestly a excellent worker I came to work on time and I always did what I was told when my store manager needed help I always ran up to the store even in the early mornings especially taking care of two kids I was hoping the district manager can please help me out I was a hard worker and always satisfied with the store I was mainly the only one who would help out the store manager
i had an issue like this back in 2011 and am still trying to get someone to contact me about it because i actually enjoyed working for this company. i had been telling my manager for a few weeks i was going to be moving to another county 2 hours away (from Randolph County NC to Burke County NC). She wouldn’t transfer me to a store in the town i was moving to. And when i moved she put me down as non rehirable. I have called corporate office they gave my message to the district manager in the town i usto live in that person called and said i had o speak with the one in the county i am in now was told they would let that district manager know to call me but that is as far as the situation went…. Hope you have better luck then i have been having with it.
Always fax a letter over to corporate about your notice. Never trust the store manager. If u never gave written notice there is no paper trail that you can prove. Now it becomes he say she say
I am writing to issue a complaint regarding store # 00285. I have shopped at this store for years, but for the past few months, service and quality have taken a dramatic turn for the worst. The store is dirty, the parking lot is dirty. They have removed the trash cans from in front of the store, and people simply throw their trash on the ground. The store rarely has soft drinks (Coke products) in stock, even today- a Friday. The past few times I have been to the store, a young woman (manager ??) is always out front of the store chain smoking and the clouds of smoke are a health concern. Inside the store could be much cleaner and better stocked. If you voice a concern, your reply is a snicker. As I said, I’ve shopped at this particular store for years. However, I’ve decided that I will now stop at one of your competitors who is right around the corner. Their store and parking lot is clean, and the store is well stocked. The employees are helpful and polite. I hope that someone in management can take a interest in this store, it is not too late for it to be turned around, but not without some intervention. Thank you. I am writing to issue a complaint regarding store # 00285. I have shopped at this store for years, but for the past few months, service and quality have taken a dramatic turn for the worst. The store is dirty, the parking lot is dirty. They have removed the trash cans from in front of the store, and people simply throw their trash on the ground. The store rarely has soft drinks (Coke products) in stock, even today- a Friday. The past few times I have been to the store, a young woman (manager ??) is always out front of the store chain smoking and the clouds of smoke are a health concern. Inside the store could be much cleaner and better stocked. If you voice a concern, your reply is a snicker. As I said, I’ve shopped at this particular store for years. However, I’ve decided that I will now stop at one of your competitors who is right around the corner. Their store and parking lot is clean, and the store is well stocked. The employees are helpful and polite. I hope that someone in management can take a interest in this store, it is not too late for it to be turned around, but not without some intervention. Thank you.
I will b calling headquarters in the morning!!!
The manager Darius… in the pearl river ny store is an idiot!!
No people or management professionalism!!
I was buying 2 bags of chips & third one free & the sign was under the shelf I was buys from!!
Darius would not budge for anything!!
I returned everything! Told him I would not shop here anymore and he replied ok??
A real jerk! The people on line couldn’t believe it!!
Dear Corporate,
Like you need another complaint. Mine is benign, but has cost your store hundreds of dollars, in sales. # 1. I am in my 70’s, I look it, but the store wants to “card ” me. Alabama law does not require that . Must be corporate policy. I refuse, just go up the street to Winn-Dixie.
#2. When the new manager took over a,t EastBrook , Montgomery, Al.( I live in the neighbor hood, shopping there for about 10 years or so. )She threatened to call the police , because I take the cereal out of the boxes. I don’t need the boxes, and told her so. She was adamant, that I not do that , I said I was not shop lifting and was not out of the store. She threatened me again. I paid and have not shopped there since, certainly hurting her gross, I hope. The Grocery store right next door sells what your store carries at a discount. I often go to Greenville, the store in the strip mall is great, always neat , clean and friendly.
The Saucier, MS store #15474 is not rotating or putting up their stock in a timely manner. I was going to purchase some vitamins and they expired 10/2/3017. Stock has been blocking the isles and sitting on the carts they come in on for 2-3 weeks. THE DISTRICT MANAGER NEEDS TO MAKE A SURPRISE VISIT!!! The shelves on the laundry detergent isle is always empty. The manager Nadia is telling her employees that if a manufacturer coupon does not scan do not manually put it in even if the correct item is being purchased and it’s on the coupon. I have been shopping at this store from the time they opened but today is my last day. Nadia is very rude and has been given a store to manage without the skills and knowledge or retail experience need to function effectively. I have been the district manager for a huge retail store for over 13 years and I have never ran into a “so called manager” like Nadia. Rookie manager can do a better job!! She has been verbally rude to me, and other customers on more than one occasion. She lacks people skills, management skills, and retail skills. Stock should never block isles and remain on their carts for 2-3 weeks. She’s been at this store for a month and told me the stick was there when she got there. I told her you’ve had a month yo put it up so what’s your excuse??? She said I don’t have the time. She’s not only going to bring the store down further she is going to force customers to go to the Dollar General on Oneal Rd in Gulfport or the Dollar General on Central Ave in Saucier. Someone needs to take care of this store problem and get mangers with retail experience and know how!!!
My local store in Etowah Tennessee is always dirty, and the shelves are usually empty in the dog food section.
I was just there about thirty minutes ago, with a coupon only good for today and the only young lady working in the store would not take the time to look for dog food for me in the back.
She told me to go to another store in another town about 5 miles away, or I could wait thirty minutes to see if she would get help.
It is obvious the store is under staffed and the management cares little about keeping the shelves stocked and clean.
I am disgusted with dealing with Dollar General anymore.
Updates won’t be worth anything. there are too many other stores with better service for me to care what happens with this store.
How can we get a Dollar General in our community? It is 10 miles North,12 Miles South, 15 miles West, and 22 miles East to the nearest towns. I have seen a lot of Dollar General stores in smaller community’s then ours. I should have started with my location which is in a small community in Southeast Alabama called Hacoda and yes we are on the map. With our location, as stated above, it would be a blessing to all of us to have a store in our area. What do we have to do to get one?
Dollar General JUST got built in Sweet Home,Oregon. According to the history of Dollar General, everything WAS suppose to be $1.00. We are a small town and devoted to our businesses. Hoping for a good relationship and involvement with Dollar General.
Dollar tree!
I’ve read a few of the comments here. I’m not corporate. I’m an employee in a store. From what I’ve read here this seems to be a company wide problem. We love our customers, but, I see many areas that the company needs improvement on/in. It’s a shame really, it didn’t use to be like this from what I’ve heard from long time employees. We are short staffed in the stores, even when they say we are fully staffed. No matter how busy the store is, each and every employee is expected to do the work of 2-3 employees. I personally have written an almost 900 word, 2 page letter stating some of the things that we have to deal with. I have posted it on our Board of Directors page, although I’m not sure it will make the public comments. As of today I have also directly emailed this same letter. I have no idea if it will make a difference, I can only hope.
I’am writing in reference to a family member that worked at the Dollar General Store on College Park Rd in Ladson
, S.C. This one person was the most dedicated employee that I have ever seen. She didn’t make much money (which was ok with her) after several months she got the position as a Key Holder! She still didn’t get much of a pay raise but certainly more responsibilities!.She was pleased and excited! She was always on call and to our family seemed to always be working!! She adored her customers and they loved her!! She missed so many family events due to the fact she was the one that always worked on the holidays and mostly nights. We tried to encourage her to move on with a different career but she loved what she was doing and didn’t want to leave her customers! Just recently they put a new Manager in the store who was rude and very insulting. Along with her came her sister-in-law. The manager told this employee that she was probably going to demote her and take away her key (no reason)This new manager was hateful and disrespectful. We had a terrible storm here due to Irma and the manager told her to come in but this employee did not want to drive in the wind and rain (of course the store ended up closing early!} This employee has cried every day going to work and coming home! I know this for a fact because I spoke with her every day!!! A few days later they fired her and said she had left the safe opened the night she closed!! That never happened!! Since that manager has been there she has been trying to get rid of this employee! This totally breaks my heart that someone who is so loyal and dedicated has to endure such meanness. This is so unfair and certainly not good for the company for I’m sure when her customers find out what happened they will not be happy.
I had a very bad encounter with your new manager today 9/6/17 at store 5148 in Rayne, la. 70578
Very rude and nasty my purchase consisted on 4 items that were marked on the shelf as 4.50 was charged 5.00 this has been ongoing for 2 months! I’m sick of these attitudes when I purchase what I need! She argued the point with me and affirmed next time it won’t be that price that I better deal with it! What a XXXXXX! Needless to say I will not go back to that store ever again and will do business st family dollar from now on! I’ve been a store manager for a few dollar stores and have never treated anyone that way! She was very rude and ugly to me as if I did something wrong! Won’t ever go back and I’m damn well sure you will lose a lot of customers since she is there! Track your profits and losses from 2 weeks ago! Done!
I went into the store number #06873 1300 Campbell Rd PO Box 1103 Warner, Ok 74469-1103 phone number (918)-463-2015. I visited the store on Sept.2, 2017 to purcheses a phone card, and had to stand in line for 10 minutes, there was only one cashier. I use to work for Dollar General and I know that there is not suppose to be one employee in the store at any given time. This is the worst store I have ever been in, and they just reopened from being closed for 2 weeks. This problem needs to be addressed. Thank you Tonya Starr
I’m a former employee that worked for DG a total of 1 week and 2 days at the Insbruck Mall DG in Asheville, NC & now I’m having trouble getting my pay. Oh, they paid me the hours I worked, but I can’t get the travel expense money they owe me because they hired me for one store & because this other one was so bad no one would work there & I was asked to fill in for a couple of weeks till they could hire someone. They kept telling me it was in a bad area and the customers were why no one would stay there, but that’s not it at all. It’s because of the manager & assistant manager who are 2 of the biggest XXXXXXes ever to hit a store. And if you don’t kiss their big a**es & play pretty with them, they don’t want you there & give the new employee a hard time by putting them at the front register, with no experience whatsoever, walking away & disappear. The assistant is the one who got me. She was there. All the time! When she worked, when she was off work, all the time. And she’s one of those people who bully other people around with her position. She tried it once with me & I do mean once. But she showed up one night after we had closed, cause she was off and has no life, because the moron I was left with screwed the computer up while cashing out. And she did the same thing the night before cause she really don’t know a damn thing and thinks she does. She said it was because corporate messed them up all the time. Anyway, they have this rule about 2 employee’s being there leaving together, but wouldn’t let me leave after she showed up. Said she couldn’t cause she was off, but had to come check on the bed she was having moved in the back room so she could finally live in her dream home. DG!!! No, seriously, yes she acted this way, but when we were leaving there was this young couple outside, sitting in front of Big Lots that’s a good bit away from DG. And they weren’t sitting nowhere near DG, but Ms Big A** Bullfrog Bully (looks like a bullfrog when she jerks her head back & that huge double chin pops out) she comes out of the store hollering at these people how they had to leave the primises, but now she wasn’t even workimg. Of course the guy got pissed & told her they was no where near DG & he was correct in saying they were none of her business. It was when he stood up & she saw the aluminum baseball bat he had that she started hollering she will call the police & she did. They did nothing to deserve that one bit! He didn’t do anything but curse her as he was leaving before toe police got there but that situation could of gotten real bad real quick & I feel like she put me & the other employee, Twinkle Toes, in a life threatening situation because she’s a big a** bully. Other than them 2, cause the manager lies for her constantly not thinking, HELLO cameras watch your a** too!!! Ok any advise what type of attorney I should get to sue their a** for her putting me in that situation?
I think that someone needs to talk to one of your employees at store #8962, on Wayne and Chelten Avenues, or fire her. Her name is Latoya B. I found her to be very rude one evening (I think it was Saturday or Sunday, 8/26 or 8/27. I shop there regularly.) The cashier needed to have an item voided for another customer in front of me, so she had to call the manager-on-duty. (James O. wasn’t there that evening.) Latoya came up to the register and mutter “God” under her breath. And then, when I came back to the store soon after, having forgotten something, she told the cashier who was trying to help straighten up the aisle, that she was going to write her up for not finishing that aisle fast enough. I thought that that was unfair because it was a busy day that day. Plus, she should have been more kind and helpful when the cashier needed her assistance. The cashier (her name starts with a K, but I can’t pronounce it) was considerate in spite of all that.
I am president of the American Legion Auxiliary Unit #385 In Moran, Kansas. We are looking for a tax exempt card from Dollar General. we file a 990EZ e-postcard every year.
We buy a lot of products from you and I need to know what I need to do to receive this tax exemption status Please contact me at the above e-mail or send the forms at:
Nancy Gardner
American Legion Auxiliary
PO Box 246
Moran, KS 66755
Dee would rather not provide good customer service. She would rather talk to Janice about hooking up with a guy or hooking up with something else.
Dollar General store # 19010 telephone number (901)362-0609
6195 Winchester Road Memphis, TN 38115 Time: 19:52:50
I will first start off with background information about me and the assistant manager at my store, M. I’ve had problems with her both times working at this location. The first time I left, in large part because of her but I put my 2 weeks in and left on good terms. When I was rehired the store manager D told the assistant manager, T to contact me to ask me to put an application in because he needed another cashier. M constantly talks down on me and makes me feel like I am stupid. She tells me personal information about other employees, even after asking her to not involve me multiple times. She looks up background checks on my family, more specifically my husband and completely embarrassed me by talking about it on the sales floor with customers around us. She has also looked up background checks on other employees, and their families and shares the information with employees and customers. I have talked to D more than once about the way that M treats me and the way she talks to me and he always responds that he will take care of it. Nothing ever happens and the same behavior continued to go on. She would constantly tell me to do things other than what the store manager directed me to do. She would ask me to do the tasks that she was responsible for before I did the stuff that I was supposed to do. She constantly interrupts my work to ask me to stalk people through out the store because she thinks they are stealing (99% of the time this is not true) and sometimes sits and watches the camera for an hour at a time because she thought someone stole something.
Next I will go to an incident that happened on August 16, 2017. It was the day we got the truck and I was working on stocking the cereal, I fell off the ladder and injured my ankle and also still have a bruise on my leg. After about 5 minutes I picked myself up off the floor and hopped to the backroom where the store manager, D, was working. I informed him that I had just fallen off the ladder and that my ankle was hurting. He responded “Do you want some ice? Oh wait, I don’t have any ice.” So I said ok, and went to the fridge where I grabbed a bottle of water and went to sit in the office while holding the bottle of water to my ankle. I then asked the assistant manager if we had a first aid kit or an ice pack and she told me that we didn’t, but she would store use one for me. I got a rubber band and secured the ice pack to my ankle. I sat down for 10 minutes and then slowly went back to work. The next day when I went in for my shift, I told the other assistant manager, T, that I had fallen off the ladder and that my ankle was still hurting, and showed her the bruise that was on my leg. She asked me if I filled out an accident report, I told her that I did not, and I said when I told D about it he did not say anything about doing so. She informed me that it was too late to do now since it happened the previous day and next time anything happens I will know to fill it out.
On August 22, 2017 I arrived to work at 3pm. I went straight to the backroom and informed the two assistant managers, M and T that I was not feeling well. They told me they would call someone in for me so that I could go home. M informed me that she spoke to J, and that he was not at home but he would come in around 5pm. I told M that I would try to stay until he made it in because I would feel too bad if I had to go home and leave them short handed, even though there was another cashier there with her. I always take my job very seriously, I’m never late, I never call off, and I always come in for extra shifts when asked. M went to lunch at 5:05 and I was at the register providing back up because the line was getting long. A lady on a cell phone approached the counter and asked if I was open, and I responded “yeah”. She then starts talking on her phone about how rude I am, and how I look confused and there is something wrong with me while giving me disgusting looks. I feel that she was being rude and verbally attacking me and this made me very uncomfortable, I decided the best thing to do was remove myself from the situation. I walked away from the register, at this time the customer continued to speak about me in a negative manner, and I walked to the back room of the store closed the door and went and sat in the office.
At this time M was on video chat with her husband and I waited about 5 minutes for her to finish her conversation. I was hesitant to speak to M about the situation because of past issues, and I do not trust her. When she speaks to me she is very condescending and makes me feel stupid which makes it extremely hard to have a good working relationship with her. She was the only other person there that I could talk to, so I decided to talk to her and let her know what had happened. When we finished talking (in the back room, with the door closed) the customer starts yelling through the door that she “just happened to forget something” and heard the whole conversation. She then started yelling that she was going to call corporate, and she knew my name was S and that she heard me cussing and all this nonsense.
At that point M decided that she was going to speak to the customer. I’m still sitting in the office so I closed the office door as M opened the back door. M was talking to her saying that she can call corporate (said this more than once) , and also told her to call D in the morning because she didn’t want to deal with it. I stayed locked in the office until I was sure the customer left. After entering the back room I did not know that the customer had followed me to the back, and I did not know that she was standing outside the door listening in. I did not speak to her once I entered the back room. T was also in the store at this time shopping with her daughter, and saw the customer at the back door. She told me she got the impression that the lady was looking for trouble, had a huge fake smile on her face the whole time, and that she was really rude.
My assistant manager T had texted me and said she had spoken to Michelle who said that if the customer did not call with a complaint she was going to act like it never happened. If the assistant manager who I don’t even believe likes me, can basically say that it’s not a big deal and she was going to pretend that it never happened, how is this considered an offense bad enough to be terminated? The thing is – it wasn’t a big deal, because that customer never called to complain, I believe I was fired because of SHE said the manager.
On August 24, I went to Dollar General to buy some cereal for my children. I was with my husband and my son, I was not scheduled to work that day. The store manager approached us on the sales floor and informed me that I no longer have a job because he can’t have employees talking to customers that way. He had no interest on asking me my side of the story, or if what happened was true, or what happened at all. If you look at the camera on that day it will show you that I walked away from what I believed to be a verbally abusive customer, and went to our back room and into the office to speak privately with my manager. I had no knowledge of the customer following me or listening outside the door. Once in the back I spoke to my manager and said NOT ONE word to the customer who was unknowingly on the other side of the wall!
How is it fair to be terminated with out anyone hearing what had happened from me? How is it fair to be embarrassed by being terminated on the sales floor 2 days AFTER an incident, with my family and customers around? Am I not allowed to privately speak with my manager in the office, behind closed doors when I’m upset over a situation? This whole situation has me completely confused, how can you treat people this way and get away with it?
Currently waiting on call backs from HR, DM, and Lawyer.
I live in Nashville, TN 37214, and there are three DGS locations near me. My complaint is stock. You put Pepsi product 12 packs on sale regularly 3/$9 and that’s a great deal, but it would be nice to have 3 of those products in stock when you do. This has been going on for the last year. We have asked/managers and employees over and over, but they either don’t get it or don’t know what they are doing. I’m done with them. Walmart always has them so we will just drive the extra couple of miles to not have to go somewhere for nothing over and over. I would just suggest you educate your managers on how to order and stock items. Plain and simple.
My daughter and I went to a dollar general in Berea the one by sav a lot and they had so much stock out that you couldn’t see anything we asked them to move it so we could look at the shoes yea they moved it but put it right back if someone was handicapped and in a wheelchair they might as well have turned around and went out because they wouldn’t have been able to motivate in it and the racks or what ever you all call them were stacked so high they are lucky that nothing fell on a customer I took a few pictures just to show what it looked like it was so redicilous uncalled for if you are going to stock pull out one rack at a time be cautious not irresponsible and they also have so many clothes hanging that you can’t see what they have if you try to take one down then you will pull others out it’s crazy
went to Dollar General store in Raymoore Mo store 187 is what they said. I went in to get used boxes, girl told me on row 9. she was to busy to walk with me. so dame dark in their whats up with that?? I walk back to where she was at. ask her where was the used boxes. She must of understood what i said that time. She said if i wanted any boxes i had to buy the ones they had. I talking for over 20 years i could walk into a DGS and get any USED box . know you are being a Tight $$$$ you need the money . You lost a sale to i was going to get tape paping paper, wraping paper. OH no I could not reuse a box for real wal-mart, dingers, price chopper, all will let you have the old boxes. Last time i will stop into a lazy — store where it $$$$$$$$$$$$$$ workers are to busy to even say hi how are you.
I came into my home town i stop at another DGS I ask them do you have any Used boxes. The girl said yes. I ask her if i could have some. She walk me to where at.I been Giving the churches, clothes i could not wear or wanted, I was thanked for giving .
Date: August 2, 2017.
Weekly Visit.
The treatment that I received today warrants this email. Today on one of my weekly visits to the Dollar General Store (#15339 ) turned out to be one of my worst visits made to a franchise.
The story is as follow: I entered Dollar General to pick up some of my favorite snacks. After shopping for approximately 30 minutes, I checked out and proceeded to leave. After putting my bags in the car, I remembered that I needed a bag of ice. Because the ice container is locked at all times, I return to the store where there was no one in the front of the store. I stood at the counter in full view of the manager, who was in the back of the store stocking the shelves. I proceed to get the money from my purse to purchased the ice. Since the manager did not proceed to the front of the store, i approached her and informed her that I wanted to purchase a bag of ice. I remain inside the store while she retreived the ice. She put the ice on a different counter from the opened cash out counter and proceed to wait on a customer that had walked up to the counter while she was getting my ice. She did not ask if it was ok to wait on that customer before me. I waited until she completed the transaction, I ask her why she waited on that customer before checking me out. She claimed that the customer was next in line. But how could that be when she acknowledge me standing directly in front of the cash out counter directly in her view getting something from my purse. I guest she saw the other lady through me! which was not possible. I had direct eyed contact and I walked directly down the isle to the back of the store to ask for service. This was not why really upset me the most. What really brothered me was that she did not apoligize for overlooking me and proceed to justified that she had to stock the store and wait on customers. If another employee was at the store, I never saw that person. She continue to explain that she did not know if I needed anything since I was just in the store making a purchase. I then told her, as employee, because I was standing in front of the counter with no bags, she should have ask if I needed anything else. I told her that it was crazy to not have someone in front of the store. She became combative and I quote, “get out of my store” and ask me to “never come back”. I ask here if she own the store? She said, “I am the Store Manager”. I then informed her that this is Dollar General’s Store. I cancelled my transaction for the ice, and returned the other items that I purchased earlier for a refund. There were other customers waiting to check out, so I told her to forget it and to wait on the other customers. She claimed that I disrespected her. But I guess disrespecting the customers that makes it possible for her to be paid, does not matter. Signed, Once a Loyal Customer VA.
The dollar store in Marysville Pennsylvania has not been open having signs they’re staying open it Saturday Sunday Monday 8 to 5 and it’s 8:24 AM and they’re not open this is getting ridiculous
I really love the Dollar General in Philadelphia, the one on Wayne and Chelten. They have many great products at awesome prices.
However, I think that you need to have more people working there, about 4-6 people a shift. They usually only have one register open, and if there is a problem, the cashier has to call the manager (or the manager on duty) over, and that seems to take a good few minutes, especially when there is a long line. And I often feel sorry for the cashiers. I can tell that they care about the customers because they hate when a mistake is made, or when things are held up, just as much as the customers do.
In fact, when I went to the store sometime around 9:00am on 7/28/2017, the lady was calling other employees to see if they could come in…even when it was their day off. Either that, or they weren’t scheduled to come in yet. I couldn’t blame those who she called for not answering. Even though they try not to show it, they look exhausted, overworked, and stressed out. I wouldn’t have answered either, if I were the other coworkers. I would be glad to be home, and I wouldn’t come unless I was scheduled to be there.
Besides that, they don’t seem to get done what needs to be done because there are only 2, 3 people in the store a shift. If they had more people, two at the register, two doing the stocks, and maybe one or two others keeping the items lined up neatly and all, maybe they wouldn’t seem so put upon.
Plus, floor looks dirty, and some aisles have the carts with products on them blocking the way. That needs to be taken care of. And the employees need to keep up with what is on sale, and what isn’t.
Other than that, I really don’t have anything to complain about. It’s one of the best Dollar Generals I’ve been to. Good going!
DG store here in Harlingen, TX had a problem giving out receipts for four days said they had no tape. The clueless people couldn’t figure out how to call another store and borrow some. I got a call from the regional manager (first time after several complaints) he said he didn’t know that this was happening. The bearded so call manager on duty in the evening doesn’t have any idea how to run a store. He over charged me for milk from the listed price on the door and said he has no control over milk because it comes from a vendor and I would have to pay the price that the comes up on the checkout.
Last year I went in the store in a matter of minutes killer bee’s had swarmed above the automatic door to enter the store. All four woman running that were working in the store were once again clueless as to what to do. The fire dept is right across the street. They all debated if they should call the fire dept. I told them to turn of the automated door so the bees would not come inside they looked at each other and said they didnt know if they could do that. OMG protect yourself.
We all know DG doesn’t employ the best of people or many with common sense. You can come here and read story after story of stupidity.
If you are looking for a job at DG it looks like they will hire anyone that is breathing ,
Bought a few Items .. went to check out ,ring up a different price took the store manger to the rack .where the item was and showed the price marked ..on both sides of the rack .she said I could have one of the teas ..for the price marked ..but the other 4 bottles at full price .Not right ..Sharon ..of Cabool mo Store ..Shame on you ..
The new sale flyer came out and there was a phone on there that I wanted too purchase . So I went too several Dollar General stores too purchase this phone and none of them had them in stock they said they were all out of them and I said to them on the first day of the sale that is impossible !!!! So how could they advertise a sale on a item that they do not even have that’s false advertisement !!!!!!!!!
went to the dollar general in yates center and could hardly get around as the store is always a mess. i have called about the problem and it is like nothing gets done. It even more of a challange for my friend who uses a mobility scooter to get around
!!!THE WORST SERVICE EVER BY A STORE MANAGER!!!!
It is unimaginable that I would be treated with such disrespect and vulgarity while attempting to make a simple purchase at the Dollar General located at 1377 S. Dixie Hwy in Deerfield Beach, FL 954.246-3164 on Monday, July 17, 2017. We encountered Theresa who identified herself as the Manager on duty.
My sister in-law and I went to purchase some dial soap with valid manufacturer coupons that we downloaded and printed from the internet. The couple ahead of us purchased approximately 20 bundles of dial soap using a combination of manufacture coupons and store coupons. The male store employee helping them was not able to use a few of the coupons and requested assistance from the female store employee. In return, the female employee behind the counter kept coming over interjecting snide remarks and commenting that she was going to contact the general manager because customers, who were using the $3.00 off coupon, were getting the product for free.
Theresa became so frustrated with the couple ahead of us that they ended up leaving half of the soap products behind. When my sister-in-law and I got ready to purchase our products, the male employee behind the counter started to assist us. However, Theresa left the customer that she was dealing with and begin interjecting verbal assaults directed at my sister-in-law and me.
Theresa then began to yell in front of a store full of customers once again by saying we could not use the $3.00 coupon. We attempted to explain that the $3.00 coupons in our possession were different from the other customer. Theresa approached us with a profane attitude because of the previous customers. We told her not to take out her frustrations out on us. She said, “let me see your coupon” in a very nasty tone. We informed Theresa that she was giving us a hard time for no reason, based on that she denied my sister-in-law and I service and told us to get out of the store. Everybody in the store was shocked that she dismissed us like that. We walked out but decided to go back in because there was no reason that we should have been refused service.
Consequently, Theresa cursed out and called my mother a XXXXXX for having me serval times. When the guy started to ring us up she ran over and said, “I told you we were not serving you”. “You wouldn’t let me see your coupons so leave”. As my sister-in-law started to video the encounter, she told us that we could not video the encounter and that she was calling the police. Mind you if the store cameras work then we were being recorded too so why would we not be able to record as well.
We said how stupid is that for you to want to call your general manager because people were using coupons be it manufacture or store coupons getting items discounted or free. Theresa became even more irate and proceeded to call us XXXXXXes and that we were born from XXXXXXes and that she didn’t give a s**t whether she had other customers witnessing this encounter at all. She literally stopped checking out customers just to argue with us about coupons. Which by the way, takes NO money out of her pocket whether we get it for free or pay a discounted portion of the total cost. But she continued to talk loud all over top of customers. Everyone was shocked that Theresa, who called herself a manager stopped helping the line that she was working, which had grown to about 8-10 customers. This entire experience was extremely unprofessional, rude and embarrassing. I cannot fathom that Dollar General, Inc., would allow its employees to subject customers to this type of hostile environment and harassment. In addition, placing the responsibility of resolving customer service matters into the hands of a low level inexperience manager who lacks professionalism, integrity and courtesy is unexeptable
Theresa at one point claimed she’d called the police, which we encouraged and waited outside but no one came. If this is quality of management, service and/or non-service, than we will never patronize another Dollar General Franchise or otherwise and my expressed concern will not end with this letter.
I have shopped in you store here many times, however, I probably won’t be back until winter now! It is and will be over 100 degrees here with about 50% humidity. I walked into your store and it was like a sauna! It was so hot, I had to leave and won’t be back. They said that corporate controls the thermostat! WHAT????? Don’t you people know that when it is summer, you need to run your air conditioners??? I feel sorry for the people who work there, I sure wouldn’t.
I am writing this due to the treatment i REPEATEDLY receive at your North Huntingdon store in Pa. I have been going to this store and others for years. Well I should say HAD been going. I will never step foot in the door in that store again! I was in tonight at ten til Eleven. Now it was late I do understand. However the store states you close at eleven. I was going for medicine for my sick wife. Once again this is not the first time this has happened . If I step foot into the store ANYWHERE EVEN close to closing your employees are SCEAMING and yes screaming! “We close at eleven”! Now I am aware that this store closes at eleven. I can read!! I was there as a emergency run for my sick wife. I was rushing as fast as I could looking for the three items I needed as these two employees yelled back and forth to each other across the store, to make sure I could hear. “DOES HE KNOW WE CLOSE AT ELEVEN”? Now this is NOT the first time they have yelled at me or my wife or many other customers anywhere after 10:30 how “WE CLOSE AY ELEVEN”! I was also treated very rudely when I was asking where an item was so I could get out of the store as quick as I could. Because I know and so does half of the township from the yelling “WE CLOSE AT ELEVEN”, that the store was closing. Instead of your employee assisting me she waved her hands as to swat a bug in the air and stayed ” it’s down the end of that isle somewhere”! Again this rude treatment from these two employees has happened on several occasions. I get it was close to closing time. However the store was not closed yet and the treatment is beyond unbelievable!!!
On 7-5-17 at store number 08145 in Rowland North Carolina at approximately 8:30-9’ocolck p.m. my granddaughter who is 12 years old was verbally call a Fat A** by a cashier worker by the name of Lakiete Hunt. I’m a very respectable lady in my community and I shop at dollar general every week. For an adult who supposed to be professional and educated to say this to a child is not acceptable , especially when she belongs to me.I’m not sure why this lady have such a bad attitude with it come to children, but something needs to be done asap before someone get hurt. I’m really hoping the matter will be addressed and handy.
Thank You Kindly
Hazel T.
I live in Abilene tx and there are several dollar general stores here but i live by the one on mockingbird and i have to say this is the most ghetto one here the store is in a shopping center that is ghetto all around i cant believe theyre still open and to top it off people are stealing products on a daily basis and they dont do anything i see packages open from customers stealing all over the place and they got to do better about management ive heard the manager talk about other people and employees i didnt know she was even the manager until i asked the cashier and she told me she was the manager and her name was michelle she talks about people like its going out of style which is very unprofessional she needs a little advice God dont like ugly and as quick as he can bless you is as quick as he can take it away.
I live in Pinckneyville,Illinois. I complaint to you that our store here in town is all we have. We call it our little Wal mart! This store is in a horrible, dangerous location!!!!!plus too small. I go thru other towns,some much smaller than ours and they have nice new stores in prime locations! I think we deserve Better,I know this must be a money making store in our town!!! It’s a shame that you have put this store in such a Lousy location! Like I said, WE Deserve Better! You can barely get thru the isles as they are packed with merchandise and etc! Thanks for listening,Please try to get us a Bigger,better store where you don’t have to worry about getting hit in your car! Phyllis Crawford
Went into Dollar General in Fredonia, Kansas while in town for a wedding, to purchase items and saw some clothing that I thought was on sale. When I went to cash out the items were not on sale. I mentioned to the cashier that I thought they were on sale. He rudely said where did I see the sign. I told him out outside rack. He proceeded to go outside and I followed him. He told me to read the sign, it does not say clothing but shoes. At this point several people were in line, no other workers came up to help. I told him to just cash me out and I would figure it out later, because of line. My sister was next and had the same issue with “supposedly” items on sale. He spoke very loudly to both of us, in front of 5-6 customers that we needed to learn to read. I was so embarrassed. Went in next day to speak to manager and complain about the cashier that waited on us but found out the cashier was the manager!! The employee that told me who had waited on me, expressed, yes he is very rude sometimes. My family member went in two days later and was treated again very rudely by the same “cashier” manager. If Dollar General hires managers like this, I will drive 30 minutes to shop at Walmart. Fredonia is a small town and I would hate to see it close because of unfriendly employees.
I took a survey they said I won a $60 coupon didn’t receive any email or call from Dollar General yet can you please help me out
The coupon is a fake, and so is the survey you took. Dollar General does a customer first survey and the coupon id for $3
First of all I’m in dollar general almost everyday all the associate know me, and know I’m a very nice friendly shopper!! But, I refuse to be disrespected! As, I’m checking out I tell the cashier Niea I need to add an at&t phone card to my purchase she said ooo I will have to do another transaction for that…(WITH A ATTIUDE) I never even pay yet!! WHY? was my simple question to her NIEA became extremely outraged! Then started to speak to the lady behind me talking about me, absolutely childish & unprofessional!! I’m in complete shock at this moment!! She became Ghetto said “I don’t know her” is that a threat?? Really lady I won’t want to know you WOW!!! So, therefore the manger Cameron finished my transaction. Has Niea continually talks about me like children in middle school would do!! GROW UP PEOPLE – STOP BEING SO IGNORANT!!! VERY RUDE AND UNPROFESSIONAL!! I WILL NEVER DO BUSY THEIR AGAIN DUE TO HER ACTIONS @CECILIA DOLLAR GENERAL#12624!! I have never been so humiliated in my life!! Niea threw her hands up and spoke to another lady about the color of my skin and my place of employment!! Due, to the fact that I shop there daily (she saw me in my uniform)! My place of employment knows about this because I took this as a threat! Because, Niea spoken about it again when I walked out the store but returned back looking for my receipt to walk back in the store to hear her once again being disrespectful!! I came home then called their location (337)667-6275 and spoke with Cameron whom was the manger at that time, who did apologize for her behavior and stated he will have a meeting with the other mangers in regards to this matter! I’m simply writing you to inform you on the behavior of the store associate name Niea whom is very rude, unprofessional with no customer service skills!
this is the second time I’ve posted this and will keep posting it until I have a reply.. I know dollar general doesn’t care about sexual discrimination and all, but before I contact a lawyer I will give dollar general one more month to contact me with an arbitration date. if I have to I will show up at the corporate office until I have an answer. and just for posterity… my other post was stating that dollar general doesn’t give a crap about anyone other then themselves.. .when I was an assistant manager with them I got written up for doing my job and finding money, complaints about the store manager were never addressed by the area manager, and these complaints were sexual in nature as well… Flora Dollar General should be avoided at all cost.
To whom it may concern,
I know sexual discrimination isn’t that important to dollar general, I have been waiting to be contacted about an arbitration date for three of for months now. I would suggest someone contacts me soon before I do contact a lawyer. I have been understanding, then patient, now i’m a little irritated. You have my contact info
I went to the dollar general in afton Tennessee, the store number is 17297, several weeks ago I heard a manager say she will never hire a guy. That is discrimination. I don’t know what the company policy is for unnatural hair color but there is a worker that has blue hair, I don’t think that’s professional for a dollar general employee. There are 2 employees that always id me for cigerettes and the others don’t, I asked one why she was needing to check my id and she said that was the policy. I can understand policy but why don’t the others check for id. There is one worker there, I think she is the assistant manager she is shorter than the other ladys that work there, she is very rude and hateful to everyone. I have heard her yell at a cashier more than once. The cashier didn’t yell back she just took it. My heart went out to her. I have been in that store a lot and the one that got yelled at always works hard and she is always helpful and I don’t appreciate another worker yelling at her. Its very unprofessional to correct a employee in front of customers. The shelves always look like a mess. I have noticed at other dollar generals that the items are pulled forward but not at the afton store. This store needs a new store manager and a new assistant manager.
Hello,
Warm Greetings from Tompo Inc, am writing in respect of our interests in purchasing some products from your company. Before we proceed further i would like to know if your products are authorized to be shipped out of your country to mauritius .
If its okay for your products to be shipped to this location then i will be pleased if you can get back to me with the following information so that i can proceed with the order. A catalog of the items you have available a website to view your products, a price list if possible.
Please also be advised that our preferable means of payment for this order has to be via credit cards, so i need to know the kinds of credit cards you accept for the payments. I await the requested information so i can proceed.
Kindest Regard
Williams
I went to visit my neice in Clark,SD and was very impressed by the look of their store there, how welcome I felt when I was there and how nice and helpful at least most of the employees were . I was not impressed by the store manager at all she was rude and disrespectful .
I felt really sorry for the cashier who was at the register one afternoon when I came in. The manager openly scolded the cashier from what I am assuming is her office and told the cashier that she needed to get back to the office and fix her stupid mistake…
She was so demeaning and disrespectful to the cashier, who’s name I will leave out incase this is posted publicly. The pregnant young lady, who voiced that the cashier was her mother, was very upset and voiced that ” no one talks to my mother like that.”
I could tell by the look on the cashiers face she felt so bad and her face was red. From what the manger said from her office, loud enough for customers in the entire store to hear, the matter in question was all because the cashier had opened a role of coins.
I came in later to see her and to see if she was ok.
I asked her if she knew how I could get ahold of the higher ups to voice my complaint and concernse. She teared up and asked me to please not say anything she didn’t wasn’t to get introuble more than she already was
No one should ever be taked to like that especially infornt of customers or infront of their children.
For that reason my neice and her family will only be coming to the store when they know the manager is not at the store..
My question is, how can you have a store manager who acts inappropriately and demeans her employees in public stay in the store.
At a family gathering later that week the store manager was brought up again and from what I know the community really dislikes the store manager and wishes that they had chosen someone who knew how to treat employees and customers.
You are very lucky she hasn’t been sued for harassment and that young lady has a huge heart of gold.
I am stationed at a base that has a dollar general very close and I frequent often. I NEVER hear or see anything like what happened in South Dakota.
My digital coupons never come off. I have them clipped but when they total my purchase, the coupons don’t come off. I use the right phone number and cashiers say they don’t know why. Can you help me to be able to get my digitals applied?
The digital coupons NEVER seem to work at the Dollar General store that I shop. Today I had over $100 in merchandise that all had coupons – 1/3 of the digital coupons would not work and the cashier said she couldn’t do anything about it. I held up the line and made her remove the items that the coupons did not work. I paid $33 dollars. So Dollar General lost the sale as I went to Walmart two miles down the road and purchased the items. They also lost the sale from customers behind me who gave up waiting in line while all of this took place and left. I then called the customer service number and they could not help me either. Gave me an email address to send my concern to. Nope just won’t go back until they resolve the problems. Don’t have time for this nonsense.
First of all I was fired for being slow. They knew I was slow before I was hired. Chelsea said she didnt hire me. Second, they ban me from the stores in town. All due to something that was not true. And had nothing to do with work. And Isabell the XXXXXX. She said, what is wrong with u? I could have sued then. Now this b word Chnelsea bans me from the 3 dg’s around here. I talked to an attorney. And Texas is a right to work state. Ok, but I still shouldnt have been banned under false claims. I will talk to the news and the radio about how DG fires employees and bans them when they are gonna get ratted on. Oh yeah, Pete is a puss! And I am thinking about calling that attorney and the news. And posting all sorts of crap about this store unless something is done!
I was recently employed at Dollar General in Summerville, SC on Dorchester Road. My 1st and only day as an employee was horrible. The manager was transferring to a store in Dallas, Texas and could care less if I was properly trained. Her 1st MOD was suppose to be training me but wouldn’t acknowledge that I was even in the store. Both were very unprofessional and things in the store were referred to as “Dollar General’s broken down s**t”. I overheard the manager telling a customer that the employees were ” ignorant and couldn’t read” when something had been stocked in the
Wrong place. New employees should not be shown poor attitudes such as this and made to feel that its a terrible place to work. You will have to pay me more than $8 an hour to be completely ignored and ill trained.
WORST 4 WEEKS IN MY LIFE. THE MANAGEMENT NON EXSISTING, NO TRAINING AND AND WITH THE OUT DATED REGISTER, A JOKE. THEY EXPECT YOU TO KNOW EVERY THING ABOUT THER STORE THE FIRST WEEK. AND WHEN YOU ASK QUESTIONS THEY GET MAD AT YOU. MANAGER CONSANTLY TALKS ABOUT EMPLOYEE TO THE VENDERS. THEY DONT EVEN PAY 8 BUCKS WHICH WAS A LOT OF WORK FOR THE LOW PAY. POOR MANAGEMENT, AND UNFROFESSIONAL
I saw on a Facebook page that people are saying dollar general gives rain checks. Is this true.
The Dollar General store in Springwater, New York needs to mow the lawn, it’s about a foot high. I’m not the first to notice!
If you complain to the city they will send a notice on lawn care and will enforce the local ordinance
I live in antlers on at your
The condition of the Dollar General in Grand Lake Louisiana 70607 south of Lake Charles is poorly ran. You all just remodeled this store and since then closed several days because of employee problems and the shelves are empty.
The manager is constantly smoking out side. One has to hunt someone down to check out.
We are to the point we won’t stop there any more.
The Dollar General on State Route 235 Indian Lake Ohio is the most unorganized Dollar General I have ever been in! It is dirty. You can not even push your cart down most of the aisles. There is alway merchandise on the floor in shopping carts that need to be stocked. I don’t know what has happened to this store but it is a real mess. Please send someone to clean this place up. It is embarrassing!
Nothing good happens after 10:00 at night. That is what my mother always said and it’s true. So I simply don’t understand why Dollar General would extend their hours to 11:00pm and put it’s employees at greater risk of robberies or attack.
I understand the need to provide a service to the community and to make a profit, but at what risk? Many young people begin careers at Dollar General and to have them getting off work after shutting down at 11:00pm, is just plain dangerous for all involved. It is certainly not worth the small amount of profit that will be made. In fact, it is likely to cost Dollar General much more and the employees possibly their life. Even in places considered extremely safe, in todays world easy money is tempting to those that tend to live near these stores.
Please reconsider staying open later at night, consider the safety of the employees over the few dollars extra to be made. I know that Dollar General is looking to brand it self with an entire new image but news of more robberies or worse is not going to help.
One other note of safety I would like to mention is your store fronts. The store fronts tend to be so covered with advertising that it often camouflages what is going on inside. This provides the perfect cover for someone looking to pull a hold up and not be seen from the out side. Studies have proven that convenience stores that are covered with large amounts of advertising on the windows and doors are often targeted first because of it.
Thank you for your time.
Mike
Hello, i was wondering when you going to hire in Stinnett, Texas. i filled an application on line and have heard nothing. The store is going up fast i would love top start with the new store. can you give me any feedback? ty I appreciate your time.
Last night my wife finally quit(29Apr2017). There were issues before she went on Maternity leave. Two days after she returned to work, the breast feeding pumping tent that was ordered for her went missing. She has chosen to breast feed our newborn and it seems the other store employees started to look down on her for that choice. She was overlooked for an assistant manager position, I feel because she was a new mother. I encouraged her to quit after multiple nights of trying to calm her down, due to work related issues. NO job is worth the stress she was receiving from the other store employees!
Our Dollar General in Shelbyville, Illinois recently relocated to a brand new/larger building across the street from where it was previously located. Not sure what the idea behind moving to a larger building if the only thing to be accomplished was a larger area to be disorganized and junked up. Been to the store twice and it is a disaster! Can’t find anything, no clear reasoning for how things are stocked, and outright junky. Stock is laying in the aisles (have to walk around it) and some shelves are completely empty. If you think I am the only one disgruntled by our Dollar General, I am not. Several people in Shelbyville have voiced their disapproval. It would seem in the best interest of your corporation to come in and take care of the disfunction of this Dollar General.
L. Looking to place a bid on doing lawn work on a store in Stedman NC in the. Bethany area off wade Stedman Rd place contact me at 910 723 XXXXX or email at Mshemrick at yahoo.com thank you
Sincerely Michael Hemrick
I was just in the at The Dollar General Market @ 2905 South Maryland Parkway, Las Vegas NV 89109 at 3:15pm and have never been so disappointed in a store and employee.
I walked in and picked up 5 items, I knew what I needed and it took me only a matter of maybe 5 minutes and then walked over to register #3 which is the main register by the front door. When I walked up the line was 11 customers deep I made it 12. I waited 5 minutes before I asked a store worker who was in the area if the could not open another register. She said she did not have one and the cashier (Dawanna) could call for help. After waiting another 5 minutes I asked the cashier (Dawanna) is she could call for help and she final did and shortly just a couple minutes later another cashier came out and opened but instead of calling over the people who had already been waiting better than 10 minutes and there was still 5 of us before we got to the front and at least another 5 people behind us, they allowed all the people that had just gotten in line to go thru the new line leaving us still waiting and the cashier (Dawanna) encountered a customer with coupons (not her fault) but it took a long time for her to go thru the items. By the time I had finally I was VERY frustrated after waiting another few minutes. I said to Dawanna when I got to the front and she started ringing up my items- I said ” I realize this may not be your fault and I am not mad at you, but its ridiculous that there is not another cashier than can’t open when you have line that long. ” she’s just finished ringing up my grocery’s and I was getting ready to hand her my $20 bill to pay when she looked and me and said ” Well its not my fault and I can’t help it THAT SOME PEOPLE ARE PATIENT AND SOME PEOPLE ARE NOT. I pulled my $20 bill back and said you know what you can just keep the grocery’s I don’t need them that bad. I expect something to done about this young women. I called store and spoke to assistant manager named Junior and he indicated that he would talk to her, but he also recommended I still report to corporate because apparently they have talk to her before and it did not good. I do expect a response I have been going to Dollars Stores for better than 20 years and have never been treated like this. Uncalled for. Thanks you for your time, Sonja Fletcher
Ma’am I am so sorry to hear about your situation, I know exactly where your coming from…….
I have had a recurring problem with one of the managers at my local Dollar General Market. I have made complaints to the store manager and twice to corporate office on this one particular woman and I have still yet to receive a call from the district manager nor has anything been done about her poor attitude to customers. This woman has embarrassed and humiliated me for the last time in front of my child. She has been mean to my daughter which is at the young age of 7…….The list of complaints goes on and on with this one woman. If something is not done about her I will write to every person I can that has some kind of authority to have something done about her
Still no w2 and its april 5th. Taxes need to be done in 10 days this is complete bs
Me and my family are frequent customers of the DG store in Greers Ferry, Ar. I was told that this store was the 7th store built back in the early days. I was also told that our store is rated as 7th as the most selling stores in the whole USA. It is the only store for many miles around our town and we are a resort town on Greers Ferry Lake. I am begging headquarters to please update and enlarge our small store. So many people depend on this store and Its the same size as it was when it opened 30 yrs ago. I avoid the delivery days (Tues) because there’s no room for the baskets to manuver the aisles. I then choose to drive 20 miles to the closest store because then I can enjoy shopping DG. PLEASE PLEASE consider making our store the same size as other towns because so many people come to enjoy our lake during the summer months. During the summer the AC is always not working, The cooler section that stocks milk, ice cream, etc is never cold enough. Please reward your long time customers with a UPDATED store. Thank you for your consideration, Susan Laminack
I would like to share a terrible, awful, humiliating experience I (Pocket) had at our local (New Madrid) Dollar General store this afternoon….😡
My debit/credit card got hit this morning and was shut off. The only place I really use it and had used it last was at our DG.
I want to express the frequency I go to this DG—sometimes daily. I can honestly say I come close to spending at least $100 weekly if not more!
I go there today to pick up a few things. While checking out I told the cashier about my card getting hit. She said there had been some employees who are no longer there that had been stealing numbers and that she wanted me to tell the manager, Michelle. Another employee, Joseph was standing close and heard the conversation also. There were several people in line. The manager walks up and asks what the cashier wants. Cashier tells her about my card getting hit. Manager looks at me, points and says, “you are not even suppose to be in my store, you are a thief, you are barred from this store, now get out!” I look around thinking I know she’s not talking to me. She looks back at me and tells the cashier I’m a thief and a liar and not suppose to be in her store. Embarrassed, I asked her if she’s talking to me and she said yes, I caught you stealing the other day now get out! Employee Joe says NO, that’s Pocket! I think he repeated it several times. The manager looks at me, asks my name, I said Lynn and she starts apologizing saying I “looked” like someone else. Then wants to know about my card issue. I’m pushing my cart to the truck and she’s following me telling me she’s sorry. I told her to get away from me and I wouldn’t be back! She said, “look, I said I was sorry, what else do you want?” I told her again, to get away from me. I’m on the verge of tears from the embarrassment of the whole issue!
I come home and tell Jimmy. Needless to say he went and confronted manager Michelle and I’m sure made her feel as bad as she made me feel!!! I wasn’t there but I know my husband (so do a lot of people). Management was called, complaint was filed, case was opened. Who knows what will happen from here. But as my husband said, “people in management cannot treat people like that…”
Btw, this wasn’t all that was said just the highlights with the cuss words left out.
I will NOT be returning to that store! Leann Hunter Branum
#dollargeneralNMsucks
#shameonmichelle
#somadandhurt
#byemichelle
PS…I posted this on our Facebook page and will be posting it on twitter, instagram, Snapchat, etc.
and a gift card with an apology letter isn’t close to the humiliation I experienced today!
#mylawyerisnext
I shop at the Dollar General store in Wickenburg, Arizona about once a month. This store is a disaster & I am surprised that it hasn’t been closed or everyone fired. Boxes still in the shipping net line the aisles, shelves are empty or in disarray, & some items haven’t been stocked in months. Yesterday I was advised that a new manager has been hired from the Basha’s supermarket. Good luck………please clean up & stock this store!
On March 26th I visited the Dollar General Store#14066 in Mantua, New Jersey. When I entered the store it was very difficult to get around due to all of the merchandise and boxes scattered throughout the store. When a comment was made about the condition of the store the assistant manager on duty commented that there was only two of them in the store because cooperate doesn’t allow more than two workers to be their at a time and constantly reminded us of how tired she was because she was there since 6 am. After shopping I had a return to make and also wanted to make a purchase. At the end of my transaction the register did not print a receipt. This turned into an 1 1/2 hour ordeal. While on the phone with the tec department (10 minutes in) I informed the assistant manager that I was willing to leave the receipt if she would just call her manager and make her aware of the situation just in case I needed to return one of the items purchased. She refused. After an hour she finally contacted her manager who had to walk her through the process of printing the receipt. After waiting all of that time I was told by the assistant manager that she voided the transaction and said she had to ring the items again. My concern was that I would be charged twice. She refused to give me a copy of the receipt. At this point she started to raise her voice and took my items out of the bag and threw them on the counter and stated she refused to ring me up and she was calling the police. This is after I waited an 1 1/2 hours for a receipt I never received for merchandise I paid for. When the police arrived she continued speaking in a disrespectful tone and ordered them to remove me from the store. They did not. I explained to the officers what happened, the amount of time I was in the store and the fact that I was concerned about being charged twice. At this time the officer noticed there was a copy machine in the office and suggested the assistant manager make a copy of the receipt. I am not sure why this was not done when I asked her for the receipt originally. After again refusing to assist me the officers advised her to just give me a refund for the envelopes I wanted to return so I could leave. She told them I had to get back in the line. We were all perplexed because why would she suggest I get back in the line after already being there for that amount of time. After stalling for time, speaking loudly about the situation and going to the safe to count money she finally returned the envelopes. The money and receipt for me to sign was placed on the counter(not in my hands). After signing the receipt I picked it up and she grabbed it from my hands. I was very embarrassed and this is an example of poor customer service. At the time of this incident there were several customers that left the store.
I recently was hired at the dollar general on Hansel Ave in Edgewood. I could not get my application for the drug test so I can be hired. I have a new address so could you please resend the application for drug test at the following email: bonniesperry5 at gmail.com. Please send it asap so the manager could put me in to work. thank you
Well they sent me an e-mail saying I was a good candidate for a job and when I filled out the application it says I am on a no rehire list, because of a crazy manager that put me thee cause she didn’t like me and always called me a trouble maker ,curse me out in her office and threats were made that she would call the corp. office and have me fired on the spot and I had not done anything . talk to the Dm and he sided with her, did even want to hear my side of what happened. But I really need a job and if I can not get it back please stop with the e-mails just gets my hopes up that I an go back to work there. Really need a job ,but DM don’t care he has a job.
Dear Ms. Hall. I know the feeling, I worked at A Dollar General in Jonesburg MO. I walk out because the so called Asst. Manager kept changing my schedule or take the cashier off the schedule when I had called someone else in to cover my shift. I was a lead sales associate,then I would have to find another cashier, she was hired after me I was with the comp. all most a year, now I’m on the no rehire list also, I wish I could find out why. A store assisted manager from another store walked out twice an she got her job back.
I have never been treated so bad by Noxapater ms dollar general as an employee in my life. I called in one day due to vehicle problems so my manager completely took me off schedule for a whole week and i called she would not tell me why. I called corporate they made her give me a worning put me back on schedule. Months later i had more car trouble i called in days before to make sure she gad someone working in my spot then called in day i was going to miss she told me i was fine. Then for 2weeks i havent been on to work at all i call to ask why she wont tell me i call corperate theres a new lady over the stores she says my boss already told me if i missed another day im fired i told the lady thats first time i have heard that she never spoke to me she says well she said she did so you are fired. I will be contacting the ceo they are rude workers and corperate workers i dislike dollar general
I bought potato chips that are in store ad that says buy 2 bags get 3rd bag free. In ad it is for Family size Lays chips. 9.75-10.5oz. bags. Also on shelf it says chips are $2/6.00. Then on bag there is $1.00 off coupon. Manager kept arguing with me that what I bought was not the size chips. She kept telling me it says Family size on bag. Yep, that’s right the Family size, 10.5 oz. Got that. Then she says those weren’t the right ones. Told her that’s funny it is written in your sales ad and on the shelf. Plus shelf has a big sign written in red writing 2/6.00. She says well, It isn’t for those ones. She was so wrong on so many levels that if the stores are going to be ran like this I will just take my business back to Wal-Mart. Also the outside of the store was so full of garbage and around the carts was disgusting with tons of cigarette butts. Very dirty surroundings. This store is located in Bellwood Pa. This person had NO business being a manager. I had been in management for years.
My husband and I shop the DG on hwy 5 Douglasville , Georgia several times a week. Over the last 6 months it has become one of the worse stores in the area. The staff (Bonnie, Brandi and another young girl) are rude and never at the register. When they finally come to the front they act so irritated. They yell to each other from one side of the store to the other and smoke right next to the door. I am sure this is NOT the expectations your company sets.
There are stock carts always blocking the aisle which is dangerous and difficult to get merchandise. The outside of the store is disgusting with empty bottles, plastic bags all over the area.
I am hoping that sending this note will somehow find its way to a Manager that can make a difference with the staff and store before they lose a loyal customer.
I purchase the 15 dollars worth of P&of product and I received a $5 coupon on my receipt I went to make a purchase and the cashier wouldn’t take the coupon. I will like my 21.84 back I spent. This was purchase in your store not online on nothing else if I don’t get a refund I will call 6 on your side….
You can’t even construct a halfway proper sentence. Go back to school before you complain.
I would like to know why Caro, Mi. Can’t have a new Dollar General? I see new ones going up in all the towns around us! Ours is in an OLD GROCERY STORE, it’s dirty, disorganized etc. We deserve a nice new clean store too! Send your people to check it out! The doors don’t even work!
pine level, nc store needs a remodel. the u boats are always on the floor with trash and empty boxes also on the floor. the bathrooms needs a updo also. needs to hire new management. some of the management is rude to customers. corporate needs to visit without dm or store members knowing when they are going to show up.
Please turn on all your outside parking and building lights in the BRONSON FLORIDA, DOLLAR GENERAL MARKET STORE that brings in around $80,000 plus a week turn off your timers and cater to your customers that are paying the bills. Town of BRONSON FLORIDA thanks you for a DG MARKET store we just want outside lighting!!!
I can tolerate someone being petty but hearing them talking on the phone about you i will not stand for….. Dollar General Store 17105 Rosedale Va Violet Rattlif Needs to be FIRED for these negligent and pathetic actions.
Do Dollar General franchise?
Thanks,
Tommy
Have emailed DG many x’s & did online surveys about this store#10367. Awful, cluttered, trip hazards etc unshoppable
I have never bin treated so bad by employee. The manager a lady about 50 even actually lied to me and made rude comments to me and other customers. I had several items on a receipt and she wouldn’t give it back to me stating company policy. This isn’t the first time either, we were all waiting in line one day and she opened another line and didn’t notify us. Then stated are you all just gonna stand there looking stupid or come over here. She needs to be gotten rid of. If Something isn’t done I’m gonna blast social media about it. I would take this for real.
Hello
well is it common practice for a District manager to text his team at 430-5 am ? the Las Vegas District Manager Jim Is disturbing all the store managers family’s waking them with messages at these rediculess hours and this has been going on for months . I have spoke to all the managers and everyone is afraid to say something in fear of retaliation
He needs wrote up and told to apoligize to his team and only use EMAIL for now on or just FIRE HIM . This is not a nice way to treat a team that needs there sleep in order to work the hours we do and to wake my FAMILY IS UNCALLED FOR
I spoke with Las Vegas Metro Police and they say this is considered Harassmant
I have been a customer of Dollar General stores for over 10 years in the Indianapolis, IN metropolitan area. Within the last year, I have witnessed a very negative change in my experiences. They include:
1. Safety Hazard in the store. There are carts of merchandise in aisles blocking my
movement around the store. These carts also block the access to obtain products.
2. Shelves and hooks are improperly stocked or not stocked at all. There have been
times where products were out of stock for weeks.
3. The website has issues:
A. We are unable to access Print At Home Coupons
B. To take the survey to give our opinion, it is required to enter the sweepstakes
We need the option to opt out of entering the sweepstakes.
4. The sales receipt no longer gives a coupon for purchases on a future date. We
must have a SMART PHONE for digital coupons. This is discriminatory for us
Senior Citizens and lower income people. We cannot afford the cost of the smart
phone or the cost of the service.
5. Stores are not appropriately clean. I have seen/felt products with dust on the
packaging. Stores have dirt/trash on the floors and not all of the light bulbs are
functioning.
6. I have experienced employees who are helpful, friendly, courteous as well as
employees who are nasty to patrons.
Keeping customers is easier than marketing to get new customers. Dollar General is failing. Family Dollar, Dollar Tree, Everything a Dollar, Walmart…..are some of the stores
available to meet our needs instead of Dollar General. It is imperative for Dollar General to improve.
D Goldsmith you can do digital coupons on any computer. You don’t HAVE to have a smart phone. You only need a valid phone number to associate with your account.
I HAVE CALLED TWICE AT CORP. OFFICES, I REACHED SOME ONE IN THE PHILLINES. DOES NO ONE WORK IN AMERICA DO YOU BY ANY THING MADE IN AMERICA?? APPARTLY NOT INCLUDING OFFICE HELP!!! STORE #02786 HAS OVER GROWN TREES THEY SAY THEY CAN,T DO ANYTHING ABOUT THIS,
I am an avid shopper of Dollar General but lately the store In Orange City IA has started to look super trashy.The manager is so rude I dont want to go in..I am signed up for digital coupons and they never come off my bill manager said wasnt her problem.If I do use a coupon she argues about me using it .I think your corporate staff should check into why digital coupons dont work and maybe have a customer service training day
Hi Dollar General Headquarters I would really like the new Dollar General store to be built on State Route 762 Orient, OH with Restroom with Dyson Airblade Hand Dryers and Touchless Faucets and Touchless Urinal for men’s?
i would like to know the labor law in bowling green kentucky for dollar general reason being is i know a employee that has worked 10 hours a day with out a lunch or break but yet has been taken out of their check as they took one but i have proof they have not cameras are in every store and would like to know why this is happening and where i can get answers as to who is going to change this situation
thanks
Store in Glassport, PA sold me a phone and the same person who sold it to me eating at the register first told me she had to call the manager waited on a couple customers then when I went back to ask about a new phone she told me there was nothing she could do. Asked to speak to the manager then tried to tell me she was the manager. Called the corporate office and got the run around there to. Needless to say still have the broken phone and had to get a new one at Rite-Aid who always have treated me with respect on a first name basis. Talk about the difference of curiosity and customer service which Dollar General lacks. Couldn’t even just replace the phone that was broke. I didn’t even want my money back. Definitely needs better management training.
MY COMPLAINTS ARE THE SAME AS EVERY OTHER ONE I HAVE READ.
VERY DANGERSOUS. AISLES ARE ALWAYS FILLED WITH STACKS OF MERCHANDISE WAITING TO BE PUT ON SHELVES, BOXES IN THE AISLES & REALLY JUST A MATTER OF TIME FOR SOMEONE TO TRIP & FALL.
WHY DO YOU NOT RESTOCK AT NIGHT TIME WHEN THE STORE IS CLOSED?
DRIVING INTO THE PARKING LOT LAST WEEK I SAW SOMEONE OUT BACK GOING THRU THE THINGS THAT WERE OUTSIDE….I SAID SOMETHING TO THE MANAGER BUT I GOT A CHUCKLE!
I’VE NOTICED THERE ARE ALOT OF PEOPLE IN MY AREA SELLING MERCHANDISE PRIVATELY ONLINE & THE PRICE TAGS ARE “DOLLAR GENERAL”!!!!
MAYBE THAT HAS SOMETHING TO DO WITH THE PERSON OUT BACK GOING THRU THINGS.
CORPORATE DEFINITELY NEEDS TO MAKE SOME SERIOUS CHANGES & QUICKLY!
ERIAL, NEW JERSEY STORE
I have been in the Dollar General store in Mount Pleasant , Iowa several times and every time the people are never at the register and don’t greet you. I was just in there today and 2 employees were standing in the aisle and would not even move so I could get around them. I usually have to go track someone down to get rang up. This is so frustrating when shopping on my lunch hour and don’t have a lot of time. Hopefully someone will do something about this it is a very unfortunate experience every time I go there. If you are not going to provide good customer service why even be open for business.
I am in Smithville,NJ DG almost every day. The manager Jeff and all the employees are super nice and always helpful. But the store is too small and we have an empty grocery store in the same strip mall, my input would be to put a Dollar. General market. In that empty store. Thank you
Originally I shopped at the Dollar General in Eden, NY. The service was always excellent. The store and the bathroom meticulous. Racks and shelves net and orderly. No items and clothes on the floor. Two women of middle age ran the store (hopefully still do) as if it was their own and they wanted to please the customers.
I moved to the Angola, NY area and close to Brant, NY –so I can shop at either store. This has been a brutal 4 year experience. At 76 I have seen a lot over the decades. I am appalled at the lack of adequate training and support the staff have from the corporate end of the business.
I am appalled at the lack of humanity Dollar General has for its’ workers including managers. Going in to these two stores is like shopping in a battered third world country, feeling ownership is just a Ponzi for money with no concern for ethics or personal pride for worker or customer health and safety.
These stores stock during business hours, not at night when the store is empty of customers. Almost every aisle is impossible to get down without negotiating your body like a gymnist to get through and if you are an elder it is not often possible.
The stores are understaffed for both stocking and taking care of customers. Most of the stocking is done by women of enormous boxes who can’t even see where they are going the boxes are so large.
The stores are dirty and enormously cluttered on the shelves and the floors.
The staff is young and constantly must deal with the complaints of many customers to the point of unnecessary psychological stress –for probably minimum wage!
I am amazed there is not a customer or worker injury everyday due to poor corporate management and ethics. Possibly there are and I just don’t know it.
For reasons I do not know Dollar General has started over the last few years of stocking absolute unnecessary junk without the shelf or floor space to properly display. Just junk that is certainly cluttering up the store not to mention the Planet. Abominable! Trash products!
A district manager assured me it was going to be all cleared up soon. The problems were being worked on. This was two months ago as myself and another woman were complaining.
If the corporate hierarchy is deficient you can’t fix the problems period. It is not the workers who are always quitting. Why take that kind of minute by minute psychological and physical stress? They are too young to meet the dysfunction of the corporate hierarchy.
I spend actually 1/2 of what I used to spend per month at Dollar General. Why? It is too hard trying to sort through all the junk as well as dangerous. A fall at my age could be crucial. Also I always feel real for the manager and workers who have to field all the complaints from customers on the condition of he store and its stock.
There is a Family Dollar a little further I can go to and have begun to do so. It is cleaner, less junk, and appears to be operated by a corporate structure with more ethics concerning their workers and customers.
It is wonderful to be of an age that can remember when the U.S. businesses were the most superb on the Planet –when they tried to please customers rather than Ponzi consumers.
I will submit this letter to the two Town Boards and local fire departments requesting inspections for safety of both workers and customers.
From comments from October 2012 until August of 2017 –all sounding the same I know my testament will do no good. Thus my attempts to the Town Boards and Fire Departments.
Shame on corporate Dollar General and their Board of Directors
Dollar General has some very nice stores and good prices on most items. Unfortunately the store nearest me on S. Polk Street in Pineville, NC (store #09418) is not one of them. The store is consistently filthy and the restroom is down right nasty. After using the restroom there today, I came home and took a shower. The store consistently looks like a disaster area. Boxes of merchandise stacked in every aisle while shelves are bare. I would not be surprised to learn the store is being sued by multiple customers for falls, boxes falling on them or other disasters. If the CEO of DG would make a trip to this store he would tell his family members never to enter the store. I will just pass this store and go to Wal-Mart, Family Dollar or a well maintained DG store in another area.
I have been trying to get with you for the snow removal at the new Edenvil store in Michigan I am an local Busness in the area and I would plow the lot for 250 for the days removal of snow I only charge for the work rendered and nothing more you can contact me at Eds Scrap Metal Collectors & snow PLowing service 6847 Flock Rd Lot 2 Beaverton Mi 48612 My cell numbers are 1-989=259=XXXXX or 1-989-313-XXXXX I am looking forward to hearing from you. Thank You Very Much For Your Time
Eds Scrap Metal Colectors And Plowing Service
I tried to shop at one of your stores today.The store is located in West Union, Ohio. It was at least 80 degrees in that store. Definitely not conducive for breathing much less shopping. I said something about reaching out to the corporate office to her and she replied other people have tried with no results! I have asthma and could not remain in that store. Can you guess where I went? Wal-Mart! Nice and cool and clean with no isle clutter. The Dollar General in our town is hot, cluttered and just plain bad! I realize we are a small town but we deserve a shopping experience in a comfortable, uncluttered store. Please pay attention to this email and I anticipate a better Dollar General for us in West Union, Ohio. Thank you for your time. Please don’t neglect this email.
I have lived in Hopkinsville,Ky. For 57 years and was so glad when the Dollar store was built on east seventh. But the last dozen or so times I have entered this store it was a disgrace and so dirty. There was so much in the floor that you couldn’t use a buggy and a mop bucket of nasty water was just sitting by the bread isle. I won’t go into detail but the health department should see and smell the restroom. I have complained to the store manager only to be told that they don’t have time to do the regular task much less any extra. It’s sad that a store that isn’t very old looks like the city dump. I won’t be shopping at this location again and it’s sad that it has come to that. I know that several past patrons have stopped shopping there for this same reason. I really feel for the safety of the customers that our local health officials be notified of the problem at this location and maybe come up with a solution. Thank You
I’m. writing this letter to advise you of the poor and disastrous state in which the new store in London Tennessee on Why 72 has come to. You are loosing business because of the condition and the appearance of the facility. This store is a new store, but patrons are going elsewhere because continuously the shelves are empty, new stock is not being put out because it’s still in the box on the cart. I have. Personally watched employees step over merchandice laying in the floor, and just keep walking. This facility is nasty. I’m not sure who is over this store, but there needs to be some serious changes made. I shop at the Dollar General Market in Lenoir City, and the price difference for items just amaze me. The. London store has many items marked quite higher for some reason, and it’s the same product. Pricing signs are hand made at the store in Loudon for some reason. Most people that live here appreciate the new store, but are going elsewhere because of the condition of the Loudon store. Please investigate the problem with the facility in Loudon. This was a really nice store when it opened up, but not the case no longer.
we have had a problem with our dollar general store in Hillsboro tn for quite some time now.. in the beginning we thought they were all just not organized but as time goes on it is getting worse, now it is a health hazard to our community.. the isles are cluttered items not put on shelves some isles we cannt get thru so we go around…it is dirty unkept and a real mess..tonight I had to go there..it was worse than we had ever seen it..filthy dirty floors with clutter covering them. baskets of items sitting in the isles..the woman in line with me asked if I had ever seen the store this dirty..i told her it has been bad but tonight it was shameful there were 2 clerks there I asked the person working at the register I was checking out on if they were the only two employees there his reply was yes..i asked why no one has cleaned or swept the floors or put up the stock. his reply was we don’t have time.. the other employee was on a register that could only accept cash because her machines wouldn’t take any cards or checks.. the customers there were all commenting on the dirt and papers in the floor..i am ashamed for this dollar general to be in my home town.i would not take anyone that visits me there I would be too ashamed for them to see it….jennifer
It’s been 2 weeks since I started working here the manager didn’t put me in the system right away so I didn’t get paid and so she paid me out of her pocket. Then this second week comes up and I get a payroll card and when I go activate it I notice that it’s expired now here I am another week struggling. I didn’t get paid and when I told my manager about this problem she looks like it bothers her that I keep asking for her to fix all this including my hours . I don’t go work for free so I’m not sure if I should take this into HR . any suggestions?
Steve, Trust me when I say, don’t worry about your card and GET OUT!!!. You do not want to work for this company. I was hired about a year ago making 8:50 an hour. That wage was fine, but then I found out after I started that they give out raises once a year. Yeah, I know, you’d think, wow, if they give out raises just once a year, it’s probably a good one. WRONG!! If you happen to be one of the ones who makes it to a year, they’ll give you a quarter. Imagine that, a cute little quarter. Here’s something else that you’ll probably find appalling……. As if finding out you only get a quarter after a year wasn’t enough. The Dollar General Store has a NASCAR that they sponsor, #20, driven by Matt Kenseth. The Dollar General Store, along with other sponsors pay between 300-500k per race to these people!!!. Don’t they sound like a fine company to work for???
To who it concerns, Iam the owner of McGovern Landscape Mgmt in Columbus, Ohio. It would be my pleasure to due Grounds Maintenance on your Stores in the Columbus Area.Mowing Trimming, Etc.the Mowing of the Propertys would be the same no matter the Location. If we Receive the Contract it would be very reasonable. Thank You for your response. McGovern Landscape Mgmt, 495 Courtland Ln, Pickerington, Ohio, 614-833-XXXXX
I recently interviewed for a job at DG in Gladstone, MO, I was told I had the job, but I had to wait until they emailed me info, its been 2 weeks and I’ve yet to receive it only an assessment test, I need to start work asap, but cant start until this is done, please advise…
Yolanda, Please see my comment to Steve from 7.14.2016. Forget about working there.
Me and my husband were treated wrong they have us mixed up with someone else so now i have to take legal action against store on linnwood kansas city mo. 64128
I want accused of stealing when I put my eyeglasses into the case and put the case in my pocket. I have talked to an attorney and will be suing also.
We were treated very rude on the phone and in the store by two female employees at the hickory Hills illinois store #10671. They had no training and no idea how to use PayPal credit. They told us we had to swipe our PayPal debit card and it will go to PayPal credit. That is wrong completely. I called PayPal credit and they gave me a code number to give to the clerk to refund the debit card charge and put it on the PayPal credit balance. THE CASHIERS AND MANAGERS REFUSED TO REFUND THE AMOUNT AND THEN PUT IT ON PAYPAL CREDIT. THEY SAID ITS GOING TO TAKE 7 days TO GET MY MONEY BECAUSE THE DEBIT ALREADY WENT THROUGH.
WHEN I TOLD THEM I NEEDED THAT MONEY FOR PART OF MY RENT TOMORROW THEY SAID WE TOLD YOU 7 days 7DAYS SIR.
THIS WAS OUR FIRST TIME EVER AT DOLLAR GENERAL AND WHAT A TERRIBLE EXPERIENCE
Reply
Roger Lis
Dollar general in Dos palos California sells rotton chicken constantly. We have tried to get fresh chicken there several times and each time its rotton ! We bought some last night, thinking to give them the benefit of the doubt, and it had the date of July 7th on it which is a week away and it was still rotton ! Their gonna kill someone ! This needs to stop
The dollar general on schillinger rd across from winn dixie near flea market, is to where we all dont want to even go anymore. the manager sits on her personal cell phone, all while boxes are sitting in middle of isles, the shelves are in disray, half the time they are completely out of items, she has 1 register open, I counted 14 people on coupon weekends ahead of me. she refuses to come out and open another register, you walk by the office and shes loudly laughing, with her feet up, we see her getting in her car alot and leaving & coming back hours later, shes rude and talks down to people, yesterday was my final blow with dollar general, i made a qucik stop for hostess 2 bags of donuts, the girl in my islle was very sweet and i asked for a pack of pyramid cigarettes for my friend where i was heading, she accidentaly gave me pall mall, so she gave me reciept and asked me to go over the other counter (where shockingly there was another register open) she seen me walk over and i explained the other girl gave me wrong brand and i needed to exchange for proper brand, when i asked to speak to manager, i was told Boldly that she was acting manager and she would not exchange brands, and there was nothing she could do about it !! I stated so i am stuck with a almost 5.00 pack of cigerettes, she snidely said I GUESS SO and walked away from me!! i stated it was your fault (as she was 1 who handed the other girl the cigarettes from case) she once again said i dont know what to tell you, i said your basically telling me to buy the right pack, so i thankfullly had another 5.00 on me and bought my friend the proper brand, then she procceeded to leave the pack on counter and walk away !! I will Never or my friends shop there again, who’ve also had many problems, they park in lot is full of carrages, grabage and she stood there one day telling some people in line how easy it is to shoplift from that store!! your corparate people need to go in unexpectedly also many people have left the 1 open register and left their carts, there are other dollar generals with much better service and non lazy employees in the area worth driving to !!
today I went into the dollar general store in Marysville California and the cashier (PJ a.ka pete) told my son that he was going to take his belt off and whoop him repeatedly, upon me contacting the manager (frank) and the manager speaking with the employee he promptly denied the entire situation and I was treated like a lier even though my five year old son told the manager him self what had happened and that he was frightend the manager asked me what I wanted him to do about it and I said FIRE HIM, the manager said well I have to protect my employee and losing his job would ruin his employees life. so he ultimately plans on doing absolutely nothing because its a he said she said situation! TOTALLY DISGUSTED!
how do you find out district managers addresses for complaints about their stores they are in charge of? Volusia County,Florida-I believe his name is Brian Leery. Or doesn’t anyone even read these things?
They don’t follow-up on the complaints they get from customers.
I had problems with a store on N 441 Ocala, Florida. I complained to corporate office and a district manager called me. Said he was sorry which I didn’t want to hear. I wanted the men who wrongly accused me of stealing to say to me they was sorry. The district manager did follow up but saying he was sorry did not solve the problem.
My daughter in law was killed in a car crash on her way back to work. She had left for lunch and informed her supervisor that she had a family emergency. Her supervisor told her to just take the rest of the day off but to come back in to count down her drawer. On the 1 mile trip back her car was struck and she was killed. When asking the supervisor why she made her come back just to count the drawer, she stated that she could not go into the drawer. Strangely though, she was able to count that drawer after Michelle Greene died in the accident. I think it was just pure pettiness to ask the employee to come back in and count the drawer after telling her that she could take the rest of the day off. Is there some rule that doesn’t allow the managers to count the drawer. After the accident, the manager DID count that drawer. I think the manager took it upon herself to assume Michelle’s situation and was being selfish when she asked her to come back for just to close out the drawer.
First off Shilesta, Im incredibly sorry to hear about your sister in law. Secondly, I worked at Dollar General for 2 and a half years and I will say that the only reason a manager might decline to count another managers drawer, is simply to protect themselves. If the drawer had been short, it would fall onto both managers. But I also want to say that managers are responsible to count sales associates drawer. In fact, in my district, sales associates were not ever allowed to count down their own.
It seems like a situation where, the superviser felt that it was going against a DG policy. Perhaps not entirely understanding that managers do indeed and can count down anothers drawer. Especially upon the cirXXXXstances of her needing to immediately leave work.
I wont say the superviser was trying to be malicious. Its tragic what happened and if I were said superviser, Id live with the guilt forever. I hope this information helps you.
The Dollar General Store at Ribaut Rd in Beaufort, SC is the former Piggly Wiggly and is always maintained in a deplorable state, in and out. The Manage obviously does not care and the employees do not care. One can rarely find an employee when in the store and they are rude and short. This place is usually dirty inside and the outside isn’t much better. Lights on the front of the building are out so it looks like they are not open. There have been 2 robberies there since last year so one would think they would light the place up. Storage carriers with cardboard are staged on the side of the building and there are many of them and they are left there for weeks. The cardboard is tattered making an unsightly appearance. It looks Ghetto and they do not make any attempt to store them behind the store where one could not see them, they are in plain view on an extremely well traveled rd. A brand new store was recently opened about 2 miles up the road so I was hoping they would close this dump of a store down. Last summer the store was closed during the day because they had no air conditioning. I stopped shopping there long ago but the eye sore in my neighborhood continues. Corporate obviously does not care about how this unsightly store affects the Community as this has been mentioned previously.
I wont ever defend rude managers or employees. Even in the worst of times and conditions, when you work in customer service that is what you do. You serve the customer. That being said, Corporate doesnt care, but I will tell you why. Every store is given a max amount of hours a week. It ranges from 110-140 typically. The store manager is salary so their hours never go against this max amount. However, when you break down open to close hours, 7 days a week, this is not enough hours to staff any store properly. I only ever worked alone or with one other person who ran the register. The reason why its impossible to find anyone is usually because on top of serving the customers, both employees or lone worker, are still required to perform multiple tasks everyday.
I cant tell you how many times my store was busy. Just myself and one cashier and I have customers asking for help on the floor while a line piled up and not only had customers frustrated cos they needed help either finding something, finding a price or asking a question but customers wanting to leave screaming at you to open another register. Its this type of activity that absolutely slaughters moral and can shut a manager and employee down. After constantly being belittled about the state of the store, the lack of help, people assuming that I just dont want to help them, I had a literal mental breakdown and was forced to leave the company.
Most of corporate, the district and regional managers, can only help to the extent that the company allows. When sales are down, hours are cut, to keep profits high for shareholders. The problem with this mentality is that the reason sales are down is mostly due to the disgruntled employees, the state of the store, the lack of help for the customers, so cutting hours only amplifies this problem. What you can do as a customer is call the 1800 number on your receipt and when issuing a complaint, be sure to mention that you notice how impossible it is for employees to do their jobs, make note that this is a corporate issue for not allowing more staffing hours. What sucks the most is when people complain about a store, its dealt with as a complaint on the staff and not where blame should be placed which is at a much higher level.
i will never shop at dollar general ever again i went to buy 4 pair off socks i only need two pair so i went back to the store in 10 mins to return that one i didnt needed i said to the manager with my receipt i said i said the him sir im gonna return this pair off socks he said to me y i simple said i tought i needed 4 pair we where going skating an the next couple had they socks so i wont need it . i didnt open it im just gonna return it the manage said i should off tought about that before i bought it he is not taking it back been a a** because im a black male i said sir i just got it an there is a return policy i bought it 10 mins ago he started to talk slick an he,s not taking it back that manager needs to not have a job very very poor management an i will never shop there again ive bin shoping there for years this manage is a racist he was a white male an the address off this store is.
{ DOLLAR GENERAL STORE #02782 / 1942 SPARTANBURG HWY HENDERSONVILLE, NC 28792 / DATE 2016-06-24 – TIME 21:23:46 AN IM GONNA MAKE IT MY POINT OFF DUTY TO CALL CORPORATE TO GET TO THE BOTTOM OFF THIS HAVE A GREAT DAY
the scurry texas store one of the worst stores ever . the manager does not care about customers.always in bad mood only cares about smoking outside my daughter works there she cant cash us out but manager will walk outside on phone all of sudden saying it will be 30 to 45 before will cash us out.this is a small town and nobody here likes her wont shop here rather go to kaufman store she has a bad attitude towards every body in town dollar general needs to do something about her or they will customers employees quit on her all the time you cant complain to dis.manger because her and store manager are best friends.corporate needs to do something about her.
store management at the butler is not the problem.it’s the DM not giving the manager the proper amount of the to run the store.example.the store is open 89 hours a week the DM give the manager 200 hours a week for the top selling store in the district and one of the largest stores in the region.that is 2 people and some times a 3 at any given time too stock,clean and take care of customers.just don’t add up.i think the DM is hold back hours just to get a larger bonus.just not the right way to treat am employee that has been with a company for 20+year.the DM is now moving her to another store the she has run well for about 12 years until the DM started cutting hours for what i think is for his own personal gain rather than company gain.she is love by all her staff and a good friend to her customers and will be greatly missed.i believe the store will lose most of the current staff and a lot of customers once she is gone.we do have a family dollar in the town of butler ga, and i plan to encourage everyone i can to shop at the family dollar if this is how they plan to operate DG.
After seeing so many negative comments here, let me mention a positive: The DG stores in Lafayette and Tully NY are pretty well run. Okay, not perfect, there are times when incoming merchandise clogs up the aisles and it takes a while for the items to be shelved. But generally, the stores are in good shape and the employees are friendly and try to be helpful.
I was in store #10151 today and purchased $45 worth of items. It wasn’t until I got home that I noticed more than half of my items purchased were expired. I called the store number, but it simply rings and rings with no answer. The time it takes out of my day to return to this store, request an exchange, just to possibly find out all the expired items I purchased have companions on the shelf that are expired also is further a waste of my day. These aren’t “just expired” items. These items expired in March, April and May 2016. Is this common practice at Dollar General Stores? I would think paying full price for expired items a bit underhanded and I should be given a choice. Someone please let me know. Thank you.
You should have contacted th Health Department. If you ever see that again, don’t say a word. Call them. Someone could get ill…especially children and elderly. Save a life and call.
Still trying to get my “double-dipped” debit card charge back. No results as yet. Started this process June 3, 2016. No answers back from anyone after 8 tries. Today is June ll, 2016. Next stop Senior Affairs, State of Connecticut and TV8 Hartford, Connecticut.
Writing about store #11047 on bristol pike in bucks county, managers are very rude not helpful at all. They are always either in the back office or outside right in front of the door smoking. Witch is very disgusting, the store is very dirty everything is out of place and you can never find what you are looking for, i bought bagels and they were mildew so the assistant manager told me to throw them behind the shelf when i did that i seen all kinds of food and bread open . I ask why put it there. Ans she said its for the vendor to pick up, they leave them big metal carts with empty boxes. And boxes filled with stuff infront of the shelves and you can get to anything i asked for help and noone came over. Theres always just 2 people working and noone is ever up at the register so i had to wait 15 mins until someone helped me out, when the lady came up she said she is busy and had other things to do, the floors are always packed with things from off the shelf that they just leave on the floor, i have pictures to prove it. their was another time i was un there and a guy walked out with a carrier full of stuff from the store. And noone did anything, they are always on their phones and never paying attention to the customers. The store closes at 9 and they would sometimes lock the doors at 8:50 8:55 they left one of there employees at the store for 5 hours, because noone wanted to come in and work i asked her why dont you call the manger to come in and she said she did but the manager said she wasn’t comming in, the manager wants all the employees to have a car if they wanr to work there. But she dont have one or never did as long as i been going to that store, the store was packed that day with just that young girl working customers were leaving their things and walking out. Im a regular customer and they still treat you like crap, and they are so lazy, they are ignorant when they answer the phone and when i asked for customer service number they said the didnr have it so i would have to go online and fond it, the managers names are mare and sandy. They are useless and i dont no why you would have people like them working for your store, very very bad experience and i will never go back into that store. Unless you fix all the problems and hire professional people to work there, i sware they are drunks or on drugs!
I recently had hip replacement surgery and was in the SACRAMENTO KY Dollar General Store. The cashier BRENDA could tell I was struggling. BRENDA not only put my bags in my cart she helped me out to my truck. I could not have ask for anyone to any kinder or more helpful. It is so nice to come across someone with such genuine concern for others. BRENDA went above and beyond. I really hope that someone in corporate or management takes notice of such a wonderful employee! Again someone so helpful and kind really made my Dollar Store experience alot more pleasant.
The store is so hot everytime I’m in there it is hard to stay long due to heat.
I WAS IN STORE #08694 LOCATED IN SULPHUR, LA. TODAY TO PICK UP A FEW ITEMS ONLY TO BE ABLE TO FIND 2 OF THE ITEMS I NEEDED BECAUSE EITHER THERE WAS NO PRODUCT WITHIN THE HOME FOR IT OR IT POSSIBLY COULD HAVE BEEN ON A CART TO BE STOCKED. I DO NOT PUT THE BLAME UPON THESE HARD WORKING INDIVIDUALS BUT UPON DOLLAR GENERAL. I ASKED NO QUESTIONS AS TO THE CONDITION OF THE STORE AS I CHECKED OUT BECAUSE I AM SURE THE CASHIER WAS FLUSTRATED ENOUGH WITH ALL THE WORK PILED AROUND HER AS WELL AS THE LONG LINE THAT WAITED TO PAY FOR THEIR ITEMS. THIS IS REALLY A SLAP IN THE FACE AS TO WHAT THIS COMMUNITY EXPECTS FROM DOLLAR GENERAL AND OTHER VENDORS WHO COME INTO OUR COMMUNITY TO SET UP SHOP AND SELL TO OUR CITIZENS. WE EXPECT A CLEAN AND WELL STOCKED STORE AS WELL AS U EXPECT US TO SPEND OUR MONEY AT YOUR CONVIENTLY LOCATED STORE. BUT WHEN FACED WITH WHAT I WITNESSED TODAY I WILL TAKE MY BUSINESS ELSEWHERE.
Can you include a diet Dollar General brand cola. Preferably 2.5 liter.
AFTER WRITING MY COMPLAINT I TOOK TIME TO READ A FEW OF THE OTHERS AND WAS AMAISED AT THE NUMBER OF NEGATIVE ISSUES THAT ARE SENT TO U. I WONDER IF THESE ARE FOLLOWED UP ON. IF NOT I CAN UNDERSTAND WHY THERE IS NO CONTROL TO MAKE CONDITIONS BETTER FOR ALL CONCERNED, EMPLOYEES, CUSTOMER AND LAST BUT NOT LEAST DOLLAR GENERAL. YES I WOULD LIKE TO RECEIVE AN UPDATE AND PRAY MATTERS FOR ALL ARE ATTENDED TO.
I have been buying candy for the salesmen at the dealership I work as receptionist since January 2, 2016. After a few attempts, I settled on the fancy mix of hard candies. It comes in an 10oz bag for a $1. Last night, I didn’t see any of the fancy mix at the Dollar General Store Market as I stopped in after work. I, then, visited the Dollar General Store closer to my house, only to discover they didn’t have any fancy mix either.
I have come to the conclusion that DG no longer produces this mixture of hard candies anymore. I hope that I am wrong in my assumption. I would love a response either way so I can either come up with a different mix or expect to find the fancy mix on the shelves soon. I, of course, prefer the latter.
Does anyone really think DG reads thee comments? I’m not siding with DG don’t get me wrong but as a shopper that was spending around $300 to $500 a month at DG I think my money is better spent where your not accused falsely of things, or yelled at, or talked to like your trash. Every DG has different policies so it’s crazy from one store to the next. Just not worth it to me.
Funny, I have the same experiences in the General Dollar store on Haddonfield Road in Pennsuaken, NJ. Tonight they claimed I was harassing them for asking them to hold an item which they had no price on, and did not know the price … they called the police on me and had me banned from their store. I am in this store every day and I harassed no one and the manager is so rude and ignorant. She called the cops on me to tell me their policy is not to hold items? An item she couldn’t even sell me because she did not have the price. Isn’t that what the manager’s job IS? Or do managers just call the police when they don’t want to deal with customers now?
I need to know who the district manager is for this store and funny, this information is nowhere to be found and of course the store will not give me this information.
Please respond with this information. My next step is the better business and file a law suit of my own. for harassment and false call of the police and discrimination.
I always shop at Dollar general, but I won’t be anymore. I was told I could not buy cigarettes because the count was done for the night, and the store was still open. The cashier was rude and I saw no sign stating that there was a cut off time. Lagrange, Ohio
Your manager Patricia in Winterville NC is very rude. U don’t call no one phone early in the morning threatening to call the cops on them over a damn rug doctor that was returned on time and claiming it was dirty. The mess was dirty when I got it. She really needs to learn how to talk to people period being in management position. I will not shop at another Dollar General again. Her attitude should not be tolerate at all.
First let me say I shop at DG EVERY other day and have been since you opened in 2010 with that being said there is an employee there by the name of “Candies”(Candice) she is a cashier and she told my 17 year old daughter(Yesterday 4/2/2016 approx. 1PM)that the next time she comes in there and steals anything she will “Beat her ass!” Then my daughter showed her EVERYTHING in her purse so she DIDN’T steal ANYTHING so you are either going too be SUED as a corporation or you will handle this “Employee” I contacted YOU instead of going in too the store and causing a scene…..She then told my daughter who is 17 too stay AWAY from her “Boyfriend” “Tim” another employee of yours at the SAME store…..You probably WON’T do anything about her behavior but THAT will be your down fall because she will say something bad too the WRONG person one day…..I do not know if I will ever return too that DG or any DG for that matter and I will go WITH my daughter from now on too THAT store and let one of them slip and say something RUDE too me!! I do ALOT of shopping in there and I know ALOT of people in the immediate area so if this “EMPLOYEE” doesn’t act BETTER with CUSTOMERS I will tell EVERYONE at my job,college EVERYWHERE how horrible DG is and word of mouth is NOT a good thing if that mouth is complaining about you!! Thank You….Joleen White
The store in New Braunfels, TX located on Walnut street. Since its been updated it’s the only store I visit now. In my 57 years never have I had better customer service!
I will NEVER go back to Dollar General in Hermann, MO!!! This was the worst customer service I have had EVER!!! Today, around 3:15, my kids and I went shopping there. Right when you walk in were 12 pks of soda with a sign that stated 3 for $9. When we went to pay, it rang up $14, I said the sign showed $9. The cashier pulled out a sticker just like the one on the sodas and rudely stated “It says through the 19th, today is the 20th!! Why was it still up then??? So, I said no, I was not going to pay that. Then, I am still in the store and the cashier and the Manager was talking, not realizing I was still in the store. Saying really rude things like “God, they cant read? It clearly states the dates on the sticker, people just dont want to read”. I put everything back up that was in my cart and I WILL NEVER EVER STEP FOOT IN THAT STORE! IF YOUR EMPLOYEES TREAT THEIR CUSTOMERS LIKE THAT, AT LEAST WAIT UNTIL THEY CANT HEAR THEM TALKING ABOUT THEM!! I will make sure that I tell this to everyone this experience.
HELLO, i LIVE IN A SMALL COMMUNITY IN WESTERN KY HOME OF JEFFERSON DAVIS STATE PARK WHICH IS LOCATED ON US 68-80 A FOUR LANE HIGHWAY AND THE PARK IS OPEN FROM APRIL 1ST TO NOVEMBER ?. IT HAS A LOT OF TRAFFIC AND THE CLOSE D.G. IS ABOUT 6 MILES. WE LIVE IN A MENNONITE COMMUNITY. I THINK YOU WOULD DO A GOOD BUSINESS. HAVE A GREAT DAY.HARVEY GEE
Leona and mistie in south main store in Monmouth il. rude disrespectiful and stupid. you hire people with no education probably paying them less but you will lose in the end. I will make sure no one I know goes there and shops again.
store in South main st. Monmouth Illinois. very rude and disrespectifull management. if you hire people with no education that’s what you end up with. You may face a law suite soon if she keeps it up.
604 W Bankhead St, New Albany, MS 38652.
This morning I witnessed one of the most uncalled for events that I have seen in quite a while. The manager of our local Dollar General (Ossian;IN) in full view of customers was giving an employee a verbal chewing out (for lack of a better word) for a complaint she had written to him. Granted maybe she should have been corrected, but not in front of customers. This is not the first time I have seen and heard this manager say things that should have been done in private. He could certainly use some training in how to handle employees and the correct place and time to do so.
Your store #14574 in Kosciusko, MS is the rudest and nastiest store I have ever been in. The manager is rude. She will follow you around making you feel uncomfortable in there. You can not get down the isles due to carts full of merchandise from the truck last week. The floors are nasty. I got some penny items and have been accused of stealing. Manager said I was banned from HER store because of this. When did shopping get you banned? I plan on hiring a lawyer
New modern DG store in Palmetto FL is a mess. Aisles blocked with unopened merchandise at aNY tI’m of day. It was a beautiful store until recent management changes.
We really need your store here, but it is hard to recommend to visitors and new residents when it is in this condition.
Any improvements you can make would be appreciated.
This is Michael J.’s I sent your company my business flier and cover lettler for my business. we do it all. I can take care of the following stores #.’s 6149,16075.16135,10708,15250,38942,7863,6178,15250,892,15219,1271,698,2116,951,874,11872,7566,14647,15089,5721,2668,4842 my phone # is 1-304-703-XXXXX. please call me so I know you got this, thank-you for your time.
want to bring your business back to life.
let me help you get a new face lift on your stores and get it ready for spring.
you give the inside a spring cleaning why not the outside.
here are some things that I can help you with. I can clean walkways, parking area, paint the parking strips, and wash the building top to bottom.
OFFICE 870-444-XXXXX
CELL 870-315-XXXXX
You need to pay your employees what they deserve
HELLO,I LIVE IN A SMALL COMMUNUTY IN SOUTH MISSISSIPPI BY THE NAME OF MOSELLE. SINCE THEIR ARE DG STORES EVERY WHERE HERE,IN THE SURROUNDING AREA,WE SURE COULD USE ONE HERE.RIGHT OFF OF I59,EXIT 80. BEING RIGHT OFF OF A VERY BUSY INTERSTATE, I DO BELIEVE THIS WOULD BE A PERFECT LOCATION FOR ONE OF YOUR STORES,THE CLOSEST ONE OF YOUR LOCATIONS IS APPROX. 9\10 MILES. SURE WOULD BE NICE TO BE CLOSER. OH WELL,ANYWAY,THOUGHT I WOULD GIVE IT A SHOT. THANKS FOR YOUR CONSIDERATION, HAVE A GREAT DAY!
I have tried to leave other messgaes but some reason after taking a while to text them I click send it takes me to another page, I don’t feel like typing it all again, I need to talk to someone in corporate and needs to be soon, it’s about my 13 year old daughter being harassed and accused of stealing being banned even after searching her purse and seeing she was not stealing and then two days later same lady said she watched the video and it wasn’t my daughter who opened a package my daughter had an item in her hand and her money and was still in the store when she was accused in front of many people was embarrassed and has had many issues sense, she was told yesterday that she is still banned even though the woman knows she was not stealing once again she was humiliated in front of people we live in a small town everyone knows everyone and my daughter is suffering from the slander this woman has caused, I want to speak to someone in charge I talked to a lawyer today who informed me of so many things this woman done in the wrong manner and I don’t plan on letting this slide
I have been trying to shop in your store on Bacons Bridge Road in Summerville S.C. Your employees are GREAT. Friendly and Courteous. Your computer equipment stinks. I can’t even begin to tell you how many times that my credit card with a high line of credit with no balance has been turned down by your automated machine. I go next door to Bilo, use the same credit card, purchase a higher amount, and it gets approved on their machine. Fix your machine, Folks. It is real simple. Get it fixed or count this one customer GONE.
My daughter was shopping at the Dollar General in Bristol, Florida. When she paid for her items, she pressed the “yes” key for a donation in error. She is on disability and is not able to make donations. She immediately asked theem to correct that and give her back the money. They refused and told her once it’s done, it’s done. It doesn’t seem right that they cannot correct that.
I went into the Dollar General on Highway 24 in East Lawrence. I needed to get a few common things and got a couple of Google play cards to add movies and games to there tablet. Well went to and the second card to account and was never activated so got to looking and instead of the cashier scanning an item and putting it in the bag she scanned the same card twice showing that plainly on the receipt. Well go back today trying to resolve the sitution and the young manager there has to call another manager to see what to do. Then I get told that if I want to resolve the that I will have to come back again to deal with another manager even though I had explained I’m working 12 to 16 days at least the next week then he refuses to give me a corporate number. I have always looked over the fact till now that they constantly do not ring deals up on there drinks almost always charge me regular price. In simple they do not care to help cause I know there is ways the could have made this right today just refuses to help. I know I will not shop back at this Dollar General cause I have been to plenty that are helpful and are able to do there job properly.
Will no longer shop that store they hire managers on drugs you get harassed when you go in manager hollars at employees its always a bad experience shopping there its nasty not a well managed store
I’ve shopped my last time at the Dollar General in Whitesburg Drive, Huntsville, AL. 1. They lock up before 9pm; I’ve called from the parking lot at 8:15pm to verify their store hours before they would even unlock the doors! 2. I live 1 block from this store so my son has skate boarded to the store for me on occasion. He has had the cashier lie to him, saying my debit card was declined, just to call and verify that he had my permission to use my card. If he did not have my permission or if I did not trust my son, he would NOT know my PIN in order to user it! I don’t appreciate my son being accused of being a thief! 3. I just went to your store today, Saturday January 23, 2016, at 2:08pm and put $18.31 in merchandise on the counter, aftet 20 minutes of shopping, just to be told they couldn’t break a $100 bill!!! REALLY???? That is LUDICROUS!!! I left without the items I needed! I have spent thousands of dollars in DG because I purchased your products for my business. However, since moving to my new house, located 1 block from your store, I will NEVER set foot back in another DG!!
Dollar General in Green Forest, At. What a joke. Manager has no clue what she is doing. Assistant manager should be manager and just get rid of the manager. She doesn’t know how to be a manager. The employees in there are not to bright either. They don’t do there job, especially the male. All he does is stalk all the women in the store, walking around in circles, talking to himself.great way to represent Dollar General.
I’m very disappointed with the customer service at DG. I’ve tried every way possible to get ahold of someone to help me change my address for a W2 and I can’t get anywhere. If you call the number representatives are always busy and instead of letting you wait for an available one it just hangs up. I’d rather wait then call back over and over again and getting nothing. The website is also no help. There are no emails to contact anyone about the issue. As for the store manager he only gave me the number that gets me nowhere. Now my question is what do I do?
I had to get my car fix because I bought windshield fluid from three degree rd and I bought the 32 )and plus and it damage my car . All I did was tell the manager to take the 32 and plus off the floor before it happens to anybody else and just put .them in the stockroom until spring and she told me she has to wait till corp calls tells them toremove it off the floor..She is a great manager and I work there. Karen McMillan
Funny how posts about the Kountze, TX, store get deleted!!!
I’ve been a customer for years. I was so excited when the brand new store opened 2blocks from my house on Culebra and Laven drive. Last night was our first visit. My friend needed some feminine products. We both went straight to health beauty. We were like only 2 minutes in went straight to cashier. That’s when the lady “Teresa” asked as my friend was paying…”you didn’t need the nail glue after all”? My friend and I looked at each other so confused. She was accusing us stealing nail glue. First of all, we never stopped in cosmetics. My friend then told her. “I KNOW WHAT YOUR SAYING, THAT WE’RE STEALING” she said back “take it how you want to?”. I told her check your cameras..that is so wrong of her to falsely accuse in front of customer’s. I have never been so embarrassed and humiliated like that. She was rude and claimed to be the manager. Where did you find this “qualified manager with bad work ethics?” Before she accuses anyone she needs to get her facts straight! She never once apologized. I’m never going back. So disappointed when I was so excited to see this new store being built in my neighborhood. I’m not sure if I’ll get a response. I hope someone speaks to this manager. I hope she went back and looked at cameras and sees how wrong she is. We just went in and out, paid for our 1product. May never get an apology. If corporate ever does check cameras. Accusation was made Tuesday 01/12/15 around 830pm. Brand new store opened last week. Hope to hear from corporate. Sincerely
Trust me DG does NOT care!!!!
My 13 year old daughter was accused months back of stealing was hauled to the front of the store while this so called manager accused her had her dump her purse after having my daughter in tears with all of her personal things dumped out in front of everyone stand there watching all of this the lady telling my daughter she can call the police then she sees my daughter had nothing in her purse that was stolen then she still says my daughter is banned and then says to me 2 days later that she watched the video it wasn’t my daughter that opened a package, so I thought it was all cleared up until today when my daughter goes it to buy a bag of chips and this woman tells my daughter she is banned and embarrassed her all over again, my daughter has lost friends because of it she’s had kids at school pick and say things about it to her she’s cried herself to sleep many nights over it, I don’t plan on just letting this woman get away with it.. The little white girls get to go in even the little white girl who opened the package my daughter is Hispanic and white maybe this white woman has a problem with my daughter because of race idk but i plan on getting to the bottom of it if I have to go to every news channel in Mississippi if the lawyer wants to work just to get paid I don’t care I will not let my daughter be treated this way
I was an assistant manager and got wrote up for doing my job and finding money.. this company has serious issues
We use the Dollar General store in Vienna, Illinois. I would like to inform you that there are problems with this store. It is no longer clean. The floors are dirty all the time. The gasket where the milk is in the cooler is hanging off. The ceiling leaks all the time. The employees are friendly, but perhaps a dress code would be helpful for all the employees to look nice. We are a small town that tourist use frequently along with the rest of our community. Please look into this matter with this store. We want to make a nice impression to everyone. Thanks.
Reference# 1024228927 Store# 11570
I hope this message gets to Allison, the General Manager.
Thank you Allison, you restored my confidence in Dollar General Stores.
I normally shop with Dollar General about 3 times a week.
I always thought they were great stores. But I had a situation on this past Saturday that took me for a loop. I commend you for responding to my concern and addressing my issue with professionalism. You are a great General Manager.
Thank you again, and again.
I was a customer that went in your store at least 3 times a week.the experience I went threw on 1-9-2016 was so uncalled for and I shall shop else where NOW.I took a receipt in to show that I was over charged for 1 pack of Christmas lights. I just wanted it fixed and get my balance back. The woman that was in charge was rude and didn’t care.
There was me and another woman in line to buy more Christmas items.( thought a mistake must be honored IT WASN’T). There was 2 signs on the display one was 70% off and the other additional 50% off. Instead of receiving it the woman tore the 50% sign up and walked away. I know if the manager was there he would have honored it and fix my receipt.I like your store and all but I will not put up with this.her name was LISA and she shouldn’t be in charge at all.that was the first time ever I had a problem. Something needs to be done or I shall make sure I tell all my friends to stop going there.ihope some games this seriously cause if not I shall keep sending this to ever dollar general store on line.
Object fell off shelf hit my shoulder and no one seem to care just told me they was sorry to hear that (laundry detergent bottle
They should have filed an accident report
I can not believe y’all made Amber Reese the DG store manager in Kountze, TX!!!! What were y’all thinking?!?!?!? The customers can’t stand her and neither can the employees!!! She is hateful, rude, sarcastic, and XXXXXXy to everyone including the employees!!! I can’t tell you how many people complain about her! Also, she talks to the employees about other employees!! She needs to watch what she says because as it so happens she and her equally XXXXXXy assistant manager were talking about another employee and it just so happened to be where that employees family was in the store and heard it all!!! So, get ready for a massive ass chewing Amber! Want to know why your GOOD employees keep quitting the Kountze, TX, store?!?!? Call and ask them for the TRUTH!!!!!!
The dollar narket store in Franklin ky is a mess rotten produce and very under staffed . I been to that store 10 times out of the 10 times I get stuck with 1 counter open the 10 items or less but of course seeing how it,s the only one open the get out of the store quick isle customer’s with 50, 60,+ items clog it up I was standing in isle today again 2nd in line for 20 mins just.to exchange a bag of rotten fruit they have no help a week ago I stood in line for 30 mins a lady in front of me with 100 items she decided she couldnt afford everything same 10 items or less no other isles open they had to fill out a report to return her money back on her card ?!::&&_ f**k people were backed up halfway down the store !!!!!!!! It,s freaking bullsh*t nuts ! Futher more this is my 2nd complaint there wont be a 3rd I be advertising my experience to others !!!
I was in your DG today, not sure store number,I will find out if need be. It is a fairly new store outside Columbus,Ms, on Hwy 45 N, near Columbus Air Force base. I work on Columbus AFB, have been there 8 years, and I frequent this particular store because it is convenient, I come in this store at least twice a week. I ride a motorcycle, as do many people on the base, so I carry everything for work including my lunch in my backpack. I never take it off,except at the register to put my purchases in it. Today I walked in the store, and was about three aisles into the store when I heard the clerk at the register yelling for my attention. She said I had to leave my backpack at the register. When I asked why she said new company policy due to thefts. My response back was, you need my money, I can buy what DG has on base tax free, and left. My biggest problem with this is, I am 52 years old, grandfatherly looking, and I never take off my backpack. If you saw a person removing their pack I could see how you would have concerns, and that is why you have cameras. Maybe it is now a company wide policy, but I feel common sense should play a part. If you have any more questions you can reach me at (662)364-XXXXX. Thank you.
JUST WANTED TO KNOW IF YOU EVER GOT A RESPONSE FROM DG? I am putting my money on you Didn’t
Today, January 2, 2016 I shopped at your Dollar General Store #13372. It is located at 205 E. Waco Dr.in Waco, Texas. The time was 343p.m.When I first walked into the store, one of the employees was behind the counter texting and looking at her cell phone. I needed to check the price of an item and I walked up to the counter and said to the girl excuse me and the employee turned around and looked at me upset that I was interrupting her conversation with the other employee.She did not have on a tag so I cannot give you her name. By this time, both employees were on their cell phones. The one that was quite rude was a black women with long red curly hair that was working as a cashier.They were on their phones as if they had nothing to do. The store was in disarray and was quite in shambles. Their were boxes everywhere and you couldn’t even shop comfortably because the store was in such a mess. I believe this matter should be addressed because as a frequent shopper of DG customers should be treated with respect and be number one priority. Also, the same girl was rude again when I asked for my receipt. She hatefully said that I’m giving you your receipt. The prior customers were not given their receipts unless yhey asked for it as well.
I have shopped several different locations of DG and they are quite a few in disarray. The one located on LaSalle, and also on Franklin are quite messy.
Today I also visited the DG store located at 2415N. 18th St. The store was very neat and clean and the employees were just a breath of fresh air!
I would appreciate if you would contact me by phone to address this matter. My contact information is Rose Pena 254 235-XXXXX. Thank you very much!
Sincerely,
Rose Pena
JUST WANTED TO KNOW IF YOU EVER GOT A RESPONSE FROM DG? I am putting my money on you Didn’t
The store in Kountze, TX, used to be a great place to shop, but not anymore!!! Yes, they have merchandise in stock, but the other day I literally heard the new store manager jumping on an employee in the back. The manager basically called the employee lazy. I waited to see who the employee was that came out, and let me tell you that employee is far from lazy!!!! She actually shows her customers where things are instead of telling them, she helps customers if they need it, she stocks merchandise, picks up in the parking lot, makes sure carts are where they belong, she is a sweetheart!
Since my daughter’s car was stolen due to the store being robbed can dollar General check with there insurance to help her out…your company had insurance for the money taken but liability insurance doesn’t cover her loss….my daughter is very cautious of every thing and everyone…
Mr. Owen: Send me a confirmation email if you READ THIS! I am starting to believe that the CORPORATE administrators do not care.
Your store in Columbia, Missouri located at 3020 Paris Rd. has been reported for many months now with problems. I have made a report last year. I have spoken to other customers who also told me they have made reports. I even have spoken to other store location managers and operation managers who have made reports about the Paris Rd store. I no longer shop at that location and am forced to shop at the Vandiver location.
The Paris Rd location/store always has litter and trash in the parking lot and in the surrounding bushes and entrance. I counted a dirty baby diaper was stuck in a bush for over 2 months. The front doors are always filthy and obstructed with handwritten signage. The floors are beyond dirty with visible dirt, debris, and the aisles are cluttered with boxes or merchandise that has fallen off the shelves, making walking a hazard for potential tripping and falls. The merchandise on the shelves is mostly non-existent and not available, leaving every aisle with areas of empty shelves. Most of the soft merchandise ie. towels, linens, etc. is disorganized and thrown on the shelves in piles.
The worker’s seem to hate working there too. They are mostly silent when customers shop or checkout. I would really like to shop at the Paris Rd location as it is more conveniently located. I have shopped there for years in the past, so have seen the store in disarray for about 3 years now. I guess if CORPORATE office doesn’t care to improve the store, perhaps the Better Business Bureau or even the Health Department might respond to the problems there?
Did Jeff Owen COO respond to your complaint. I’m guessing he didn’t nor did anyone from corporate. I would like to know….
I want to report a very rude manager at your store at the 4963 SpringBoro Pike West Carrollton, Ohio store. She was so rude. I bought 100% Clover Valley Apple Juice and it was marked $2.00 on the shelf. When she rang me up it was $2.65, i told her and she said i will have to see myself. There was a line so i went and looked again to make sure. I got back in line and i said the sign said $2.00 she said again i will have to see for myself so we both went over to the shelf and it said $2.00 but there was something about the numbers well i do not know anything about the numbers i just look for prices. She kept talking about i can give you your 65 cent back i will see who stocked the shelf. We get back to the check out and she still talking about everybody make mistakes and just going on and on, she then ask do you want the juice i said yes. Still she going on, I said i just know what the sign said and i don’t want anything that does not belong to me but i want what is mine. She said the flyer said $2.65.. I did not have a flyer i stop in there to pick up some Apple Juice because my grandson has text me and said that was what he wanted with his breakfast in the morning. So when she said the flyer said $2.65 I said the sign said $2.00 She said really nasty you have a Merry Christmas. I was so upset i started to act a fool in the store but thank God i did not. When i got out side i say a lady that worked there and I told her what happened and i wanted Corporates phone number she was so nice she apologized. It bother me so bad i was almost in tears. I had had a good day just left the homeless shelter delivering gifts and she just ruined it. I call the store back and ask to speak to her and told her how rude she was and that i was having a good day until she treated me like that and she said i was having a good day until you come in here going on about 65 cent. She was yelling the whole time. I told her i was calling Corporate and she said you go ahead because i already called them on you. Now why she would do that i do not know unless the lady told her i was going to call and she tried to get her 2 cent in first. I tried to tell her that it is not my fault that someone stock the shelf wrong. And all i was going by was the sign, it was not a sale sign it was an everyday price. She was rude and really ruined my Christmas spirit. I have to pray really hard people like that should not be working with the public if they have an attitude like that. But i wish her well and hope she get it together because one day she is going to run up on the wrong person. I thank God that is not me anymore. Please let me know if you get this e mail. I really do not think i will be going back to that store again.
I am a frequent shopper at Dollar General there are 2 within our small town OAK HILL, WV. One is about 1 minute from my job and we always run down there for drinks and snacks etc. That store has become horrible it is a total wreck. It looks like a tornado went threw it. The floors are nasty. The other day I went to get my boss a drink, had to stand in like at least 20 minutes only one cashier. There were 2 I know in the office. one came out looking for something saw all of us waiting and went right back in the office. When I got to the cashier I said this is absolutely aweful. I said the floors look like they havent been mopped in over a week he said OHH its been longer than that. The dollar General at the other in of town is not like this. They are making your company look bad. I would be glad to go in and take pics with my phone and send them to your company. Just think somebody needs to get this mess straighten up.
I’m writing this about a rude employees at dollar general in maquoketa iowa. One is julie and the other is a shae. When I went in the store I got nothing but rudeness from both of them. I had asked if they had a phone charger. One said yes over there and the other kinda made a smart remark as if it was any closer it would of bite me. I bought one and asked if this isn’t right I can bring it back and shae was her name Said yes why wouldn’t we take it back. The other one said no receipt no return. Snotty way. Wow I haven’t been in since then. When I heard the one got fired I was like good now maybe the other one will. I may go back in again. I go all the time. It’s not all bad there. There is this girl named michelle and she was so kind to me and had a beautiful smile. She was really friendly and that made my day. She is a keeper.. don’t ranting. Good day
I am Juliee and I did not say any of that to you. I wasn’t even there when this was written. As for Shae she is not rude either. Please enlighten me as to what exact day this happened? Michelle is awesome and sweet. Too bad Shannon Peters and Amber Yarolim are trying to screw her over.
Really my comment needs moderation because I am defending myself and my friend. I know that this did not happen. The DM, Aaron Tagwerker’s favorite saying is CYA, which in normal terms means cover your own a**. Which is why I am no longer there and he has two puppets running the store. Maybe he should ask Shannon why she through everything out to the garbage instead of damaging it out, which is proper protocol. And why Amber’s boyfriend gets to go in the office which is not allowed? CYA Dollar General, you are not using me, Shae or Michelle as your scapegoats. So moderate this!!!!
Oh “Linda” why haven’t you replied to my comment??? Oh wait because your real name is either Shannon Peters or Amber Yarolem. You better step back and realize your DM Aaron Tagwerker will let you take the fall for whatever goes wrong because his motto is CYA and believe me he has done a lot of covering his own a** because he doesn’t know good help when he has it.
ok go to our store here in Osborne Kansas both manger’s are out side all the time. Got bare shelve’s can’t get around in the store because they leave there metal cart’s in the road all the time. Our store ain’t that busy to keep them from doing there work.
I am a constant shopper at the Dollar General #07148 in Raleigh, NC and I would like to commend the Manager and his staff there. One of the cashiers named Jocelyn, who is one of the best customer service individuals I have seen in a while. On one of my visit 12/16/15, I watched as a customer gave her a fit about some gift cards she was purchasing. The lady was rude and inconsiderate of everyone especially cashier Jocelyn, who maintained an outstanding customer service. The manager came just after the whole ordeal was over, so, I just wanted to commend the young lady for her outstanding customer service, not just for that one incident, but each time I have been there she is always in outstanding form. People always like to report the bad; however, I strongly feel the Good needs to get props also.
i go to the dollar general in Big Chimney, West Virginia about three times every week for groceries and cleaning supplies. I have had a wonderful experience every time every time except for the few times i was attended to by an assistant manager named Tonya. I asked for her help in finding a screen for my sink drain at the time she was sitting behind the counter playing on her phone and did not acknowledge me until i repeated the question several times and was very rude in telling me that she did not know to ask another employee and continued playing on her phone so i asked the other girl and she was very nice and showed me where the item in question was located and when i tried to get Tonya to ring me up she clocked out and went outside the other lady had to stop unloading merchandise and come help me the next time i came in the store my sixty four year old mother was with me and asked for help from Tonya and she ignored her until another employee said something when they did she told them to help her being quite frustrated at this point i have asked all the employees if its just me or if she was like that with all customers and all of them had a stream of things to say about this subject apparently Tonya calls off at least three times every month and when she does come to work she is either rude to customers or sits somewhere on her phone and does nothing every other employee other than Tonya said there DM has heard this information from all of them and treats her with immunity if she were anyone else she would be out of a job i would like to know why she is so special to your company that she is above reproach
I wrote a complaint about a girl name amber and I forgot to put what store it was in maquoketa iowa.
My name is Blaine Stevens, Kansas City MO 64119, cell:770-235-XXXXX:
Today, Saturday December 12th, 2015 at 10:52 am I entered your Dollar General store #02610 to purchase some items and found the store’s appearance to be a complete disaster. Conditions I found were as follows:
1. Inventory carts loaded with boxes of un-shelved merchandise were blocking passage and view of purchase items in virtually every aisle of the store.
2. Clothes were strewn all over the clothing aisles floors.
3. Multiple shelves with un-stocked/out-of-stock items were present throughout the store.
4. There was only one associate that I observed in the store at the register up front with no one else visible attempting to address/resolve the unkempt store conditions.
5. After eventually finding the items with difficulty that I came to the store to purchase, I reached the cash register upon which I informed the cashier of my observations of the store’s condition, describing it as though a tornado had struck making the store a total mess. She told me that she was just recently hired and told me that the prior store manager had quit, and that the store was under the management of the assistant manager named Tyler. She could not remember his last name.
6. I asked her if was Dollar General’s standard procedure to require that the District Manager periodically visit stores under his/her management to ensure that store cleanliness, organization, and availability of store merchandise standards are enforced. She said she believed so but could offer no further information.
In short, I view this as a total failure of Dollar General management over this store’s operation and the store’s district management to enforce policy and procedure with sufficient rigor and discipline, and to take immediate remedial action(s) when/where appropriate.
In my opinion, this store should close and a team of competent associates with competent supervisory and management oversight needs to be detailed to remedy the conditions I found today, perform root cause analysis as to how it happened in the first place, and to take the necessary measures to ensure it never happens again. If I again find this store in such neglected condition, I will be left to believe that Dollar General is uninterested in serving the customer base they claim to serve, and will direct my purchasing in another direction accordingly.
Blaine H. Stevens
WELL SAID MR. STEVENS..COULD NOT HAVE DONE BETTER MYSELF. THIS LETTER COVERS JUST ABOUT ISSUE IN EVERY GENERAL DOLLAR STORE I’VE EVER BEEN IN!!!
The store in Needville, Tx used to be a great store one of the cleanest I had ever seen but the past year has been horrible there is always those bins full of boxes in every aisle u cant get around to shop, there is always long lines I waited for 15 minutes the other day and the lady told me she was the only one there, so I left, I have even heard the manager cussing at her employees for calling her on her day off I have seen dirty mop water in the aisles, they need to hire ppl that wanna work.I will never go back….
I would just like to say, for 1 thank you “Janet” for giving me the opportunity to work for you. You rock. For 2, all of y’all complaining about Dollar General I am sure some of it is poor public skills.But for the most part I believe in my heart XXXXX trickles down. But for a D.M. to come in a store an treat someone like idk, maybe the way they was treated as a child or how there spouse treats them is beyond me, hope you can rest well at night James O. comes in the store with no knowledge of whats going on in the past 3 hrs, lies about a line of customers, expects me to be a mind reader and leaves to call my manager to call my asst manager to fire me for drinking a dr.pepper. get some balls fatboy. anyhow, my conclusion is, at dollar general they are rules they have to go by. but as fr as the nasty dirty ones an rude employee’s,maybe they need my ex d.m. to visit
store #14868 5325 highway 81 N williamston,sc 29697 is the worst store i have ever been in, it’s dirty and always a mess and the staff is rude, saw an employee flip off a customer walking out because if say he did not want to donate that day and there were others behind me in line that day. please teach the employees some respect to other
store #14868 5325 highway 81 N williamston,sc 29697 is a nightmare, trash all over the store and in the parking lot, employees always outside smoking and when you are ready to check out, you have to wait til they feel like checking you out. the whole staff is rude general manager to all the employees and forbid you ask for help looking for something. talking on the phone on personal calls and text, how can you check out somebody and tell the to hold on while you talk on the phone? rude
dollar general store #14868 needs a new staff a whole new staff, the GM only works days and never weekends and the store is a mess, boxes all over the place, roll carts that are not put up and in the way. trash in the parking lot and the staff outside smoking and waiting to check out there was nobody around.the staff is rude and rolls their eyes when you ask for helf
My grandmother called the dollar general on East Harding in Pine Bluff, AR. She was asking about a light projector for Christmas lights. They said oh okay let me look. After being on hold for over twenty minutes, we heard the sales rep make comments like ” If she really wanted to know she could have drove here and looked herself” and “write her number down so the next time she calls we don’t have to answer”. The rude and unnecessary comments could have been avoided by just taking two minutes to look to see if they had any in stock! My grandmother didn’t want to drive all that way (it’s in another town) before knowing there were some is stock. Signed a very upset customer!
There is a dollar general in Montgomery, AL on Normanbridge Rd and the store manager is such a rude woman. She doesn’t help her employees, the store is always a mess, boxes,totes,and rolltainers are spread every where around the store. Employees constantly complain about how she is frequently leaving the store to fraternize with employees from other stores in the shopping center. Her employees are improperly trained and she is so rude she has to constantly hire new people because no one can’t tolerate her attitude. I could go on and on but I won’t. I’ve said enough already. I’m refusing to shop at a store with such poor service. As long as she is employed there I will no longer shop with dollar general.
You have a store in Brooklyn Michigan that is cashing in literacy donations for gift cards to give to the local food bank. The store manager has been doing this for years. Why is asset protection not in on this? Literacy is for literacy, nothing else!
Y’all seriously need to take a look at the Kountze Texas DG!!! There are only FOUR women working at that store!!! They bust their butts stocking, cleaning, and giving AMAZING customer service especially Amber and Terri!! They are so friendly and sweet……BUT they are overworked, overwhelmed, and exhausted!!! They are lucky if they get one day off!!! They need a good raise!!! Y’all also need to fire the DM Cindy and the RM Deb, they are rude, hateful, and sleep with anyone!!
Hello I am a ex employee or dollar general and need to tell you about my experience with your company because it has effected my life very much in April of 2014 my store got robbed at gun point and even though I was not there for the robbery I had to go in as a manager to review video and burn 3 copy’s my store got robbed right as we was closing so I had to stay until about 2 am with local police officers these videos was very disturbing to me and bothered me so bad I did not sleep at all but the worse of all of it about 4 weeks before the same people tryed to rob us and broke are window out and it did not get fixed and left us open for this robbery anyways I went back to work the next day and worked until 5pm and went home my Dm called me and told me if I did not come back it was job abandonment at this point I was scared to work alone and very much tired from evening up for more then 24 hours so I bring her my keys this made me fall in to a bad depression and I could not even stay at home alone I receive no counseling or unemployment and with my depression I could not even think about what I should do I been dealing with this on my own since then and even though I am getting better I am still having problems in wanting to go back to work and have dreams of beening robbed this is truly effecting my children and my life this company needs to help there is employees and I as a exemployee believe that you could of done more than what my Dm said to me this was not unexceble a corporation and a company that holds there customer service to a top priority would truly look at how they treat there employees because every employee is a customer and as I read about how bad there customer service skills are is because of the way you treat the employees they are hand and hand I have been a Manager for 14 years and I truly thought I would loved growing with dollar general but I never thought I would ended up being let down and discarded as a box or plastic bag when I could of stayed with my former company and grow with them I was with them for 6 years and the same with company before that I can not express the damage mentally this company has caused me but I know that this company need to know what it has done to me and I sure there are others out there that can not express what has been done
I live in Sonora, Texas, we only have one store in Town. Dollar General Management and Corporate Office does not care. They tread Employees and Customers like dirt. It is so sad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. It will never change!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would just like to express my disappointment that Dollar General stores will be open on Thanksgiving Day. It is so sad that monetary gain for a corporation has become more important than taking a moment to be thankful and letting employees be with their families. If the reason is that they are “open to serve the public,” then I would say that if people can’t plan a day ahead for the store to be closed, then they are just out of luck. Would like to know if the DG executives will be working Thanksgiving Day also. I highly doubt it! I urge DG to do all they can to respect and encourage family time on holidays.
so I was at the dg in mount joy pa and it was filthy. I saw roaches and mice. I went to get some chips and the 3 bags I picked up had holes in them from the mice chewing on them. I told the cashier SUSAN that was working about it and she stated OH WELL NOT MY PROBLEM and got real nasty with me. so if anyone is in that area I would rather go to the Elizabethtown dg they are a lot cleaner there.
On 11/16 I was suspended from my DG cashier job at Yerington Nevada ,#13997, by coperate Tina , I recorded our talk where she first says I am over13.60 and then she says I’m 200. Short, I requested copy of suspension and Tina denied this and then I asked how long she then refused to say. I only work 8 hrs a week but this is not right, Tina was there all day, I came in at 8 am and was given register with no change when I asked mod for changed she said there was none because Friday’s deposit did not get done, the register would not let you drop money because of off line? I have not heard from coperate dg, they will not call me back, I am a military veteran , I have the write up Tina did two wks ago on me for my truck being to loud and also her accusing me of using Facebook? Maybe corporate should watch corporat? Also on 11/16 we were without cameras?? Who’s cheating who?
11/16 we were at DG in YERINGTON, NV and this was our second visit this week, it as 29 degrees , and the doors are wide open just like in summer, they do not close, only register one open which is right by door, it gets pretty cold on you as you cash out, some people in line actually left, it’s cold!! I asked manager dede why this is so, she said coperate won’t let doors be closed however heat has been turned up!! DG being a corporation should pay attention, all that heat going out the door and customers leaving because check out near door is cold.
The store in Morris, Alabama is not kept up at all. There are always products in the floor and the shelves are always in disarray. Nothing is organized. The parking lot is a disaster with all the potholes in it. The line to check out is always long. I just moved out by this DG and thought I would enjoy going to it but it is so nasty. Most of the employees are not friendly or helpful.
I have visited other DG stores and most of them are very clean and organized and the staff is very friendly and willing to help you.
You guys have a store in Temple TX, off West Adams (2305) and the manager was very rude to some workers. Apparently they had parked in a reserve space and walked into the restaurant next door, instead of simply going over and asking them to move, she called their boss and threatened to have the vehicle towed immediately. I do not know her name but she is short with long black/brown hair and glasses, older. She was very rude. They lost customers that day.
Well two more days have gone by since my last comment and still no one has responded. Dollar General is real big on their employees extending customer service, yet you don’t do it yourself. Does anybody at Dollar General even read these? I’m beginning to wonder. I believe my next step is to call the Corporate number. Getting real frustrated with the lack of service. Maybe if I shared my comments on Facebook and Tweeter I would get a response.
Why on 11/10 at 7:00 at dollar general in YERINGTON, NV, was a man getting over 176 items for a penny each? Yes they were rang up, but the man showed me the yellow tags, why isn’t the public aware and offered this chance to buy marked down items for .01? It’s a shame the way this store is run, we need a dg store that is run professionally!! So we all could benefit on sales but we are not aware of these sales and products are not even marked on sale. At this store manager should be held accountable as well as coroperate Tina. Store is never full and retainers are on floor all the time. Most of help is in parking lot smoking! Coroperate has been asked to check things out but they don’t, they send Tina who does nothing as you see complaints all the time. This is a small community so let’s clean it up and get some better management!!!
Roger, the man was buying penny items. A penny item is something that is being discontinued from the store. Every Tuesday the manager and/or employees get a ‘pull list’.. a list of things that are to be pulled from the shelves and then discarded. If they don’t pull and/or miss pulling some things they will ring up as a penny.
I had been working at the Dollar General distribution center in Scottsville, KY for nearly four months through Randstad Staffing. I had been told for a month that I was on my way to making full time. Completely unexpectedly, I received a message from Randstad on Monday (11/9/15) afternoon informing me that my assignment had been ended because I “did not meet full time hiring criteria” due to the fact that I “worked on the retail side in the past.” I did work for Dollar General store number 3527 in Lafayette, TN from August 2013 to July 2014 and was let go, but I did not understand why this would make me ineligible for a full-time position at the Scottville DC. My roommate, who currently is still working at the DC, spoke to HR on my behalf when he went to work that evening. He was told that I had been put on a do not rehire list after I had been terminated from the Lafayette store, and that the only way to fix the problem was for me to go to the store and attempt to get it appealed. It was also said that if I were able to get my do not rehire status removed they would “hire me in a heartbeat”. So, hoping for the best, I did just that. I went today (11/11/15) and spoke to the manger of the store, only to be told that she had “no authority” to either put me on, or take me off of a do not rehire list. She said she did not understand why they would tell me such a thing. She also agreed that there is no reason that my time at store 3527 should affect my hiring eligibility for the DC, and that they should not have let me work for 4 months before discovering they couldn’t hire me.
I’m just searching for any answers on how to REALLY get my do not rehire status removed, or if it is even possible.
Your store in ogallala has really gone down hill in the last few months. It’s dirty, several people have complained about seeing employees smoking in front of the store. They are not very professional. And if you look at ogallala debates you would also see that the unprofessional manager is banning people left and right for pretty things. I’m concerned that if you don’t take hold of your business you will end up going out of business . I know several including myself have chose to quit shopping there because of one employee particular kayla is what her name tag said, she’s not very polite, her hygiene isn’t very good, and she is always on her phone instead of helping customers or just doing her job, or even have seen this employee smoking by the front door several times. The only 2 employees that are great w customers are an older gentleman and Tammy. I really would suggest you take a look at who you have managing and their people skills . Have a blessed night.
I guess no one at the corporate level at Dollar General has the decency to respond to my last email. You impune my reputation and good name by implying I benefited from the phone scam I was a victim of, thereby acusing me of stealing. I believe that is a form of slander. Maybe you have become so big you don’t care about your under paid employees that break their backs for you. You expect so much, in return we get no respect and kicked when we’re down. I would appreciate a response if you can find the time. Yeah right!!!! I well imagine I will be ignored.
As of November 6, 2015 I was let go by Dollar General (Store 14009 Rising Sun, MD) because I fell for a phone scam. I not only became a victim of the scam but a victim of Dollar General. I called and talked to our Regional Manager Glen and he stated it was Company policy because they felt I had benefited from the scam. In other words they felt I had stolen from Dollar General. I have never stolen anything in my life and stressed that fact to him. He said he knew I hadn’t stolen but it was Company policy to let me go. I asked if I had any recourse and he said no. Therefore I am being penalized for something I had no control over. I gave this company 110% everyday I worked and this is the thanks I get. It would be different if I didn’t take pride in my work, but I was a very dependable employee. Maybe it’s time to contact an attorney for unlawful dismissal.
Same thing happened to me while I was working as an acting SM. I had been working 70+ hours a week and it happened at 9:50 pm on Dec 4, 2015. I called my DM and he said he was calling LP but really called our old DM. When he called me back I told him I had started a return w/o receipt and he said that wasn’t what I should I have done but as long as it gets stopped. I was to email if all the info from that night. When I tried to ring up an employee’s items and hit total it said I owed her $393.58 so I knew something wasn’t right so I aborted the transaction. I emailed all of this to my DM and all he did was send out a mass email for people not to do anything with cards over the phone. He continued to let me work still at 70+ hours, plus gave me an 85 cent an hour raise all during this time. Never once checking as to why I had to abort that transaction and if we got the scam stopped. On Wed Dec 16, 2015 when the ERB’s came out LP wanted answers. He first said he didn’t recall our phone conversation. Then he sent a girl named Shannon from the West Liberty, IA store up to figure it out. I passed out from sheer exhaustion and stress that not on the floor of our backroom and had to go to the hospital by ambulance. They gave me two days off to rest and when I came in on Saturday Dec 19, 2015 he had Shannon come in, he discussed the issue with me and told me that being involved in a phone scam is an automatic firing regardless whether they get it stopped or not. Then he fired me and proceeded to tell me he was going to make me the store mgr. Shannon new of all of this the whole time. My question is, why if it is an automatic firing then why did I get to continue to work all through the holiday season and only get fired once somebody figured it never got stopped. He wasn’t going to fire me until LP found out and were questioning him. So if I have to lose my job he should to. Since he knew I was still learning everything and I did not give out all of the card information. He said he waited until he had all of his ducks in a row when really what he did was not do anything about it and had no plans to fire me until he was being held accountable for it. My store is in Maquoketa, IA and is store 2295 and the DM is Aaron Tagwerker. He would not give me a copy of the paper I signed when he fired me. Sure would like to hear from corporate on this matter.
I am secretary of the Freeburg/Washington Recreation Association and am inquiring about donation of coloring books and crayons for Santa to give out at our annual
“Christmas in Freeburg”. We the members are all volunteer individuals involved in community activities.
Please reply. We are only talking about 75 books and crayons.
Thank you!
Joyce Klingler, secretary
I know a young lady who works in a pa DG and is being sexual harassed and when she told her manager all she did was say I tell the DM and nothing was done about it. I think its wrong for yous to treat good people bad the dm told her to write everything that was said down put it in envelope and leave on desk in office so anyone could get it and read what is going on. It is store in mount joy pa. DM names is Curt something needs to be done about this.
Store #13997, YERINGTON,NV, I was fired last week because dede the manager changed the schedule without telling me and then says I’m a no show. So I might as well tell you that manager dede pays us cash for keeping the stock thrown. This money she gives several times a year, even when her husband is in jail.though she has told us all she is taking the job at DG in Hawthorne, she hasn’t yet! Don’t your cameras work, dont you count the money? Heads up DG , it’s the manager not the employees.
how is it at dollar general someone gets hurt in the store , breaks bones because a back shelf was not done right , and person fell and broke bones wins the lawsuit but wont send the check to this person, all dollar generals are trashy stores, they leave stuff in an isle, all the time for people to fall over, I haven’t been back since I was in a macon Georgia store one time and sat there 3 hrs for black Friday add, and when the dorrs opened they had no black Friday items , I was livid,, they called the manger of a Lizella store , and he was a real a**hole by lisenibg him to talk, on phone to other manager it is getting to the point to only go to dollar tree , instEAd of dollar general it has gone to the dogs , CLEAN UP YR DAMN STORES, AND PAY THE PEOPLE Y OWE . YOU DEGENERATES ..HIRE ENPLOYESS THAT CARE .
DG in yerington has employees that steal because manager steals, store a mess, stock needs to be put out, carts in the isle. Why doesn’t coroperate check cameras?
Check the back door too. There is more merchandise going to employee theft then customer theft!!
I understand that a woman by the name of Chance Blanton is being considered for a position at the Lone Oak, Texas store. If this woman is hired to work there I can assure that you will lose at least two families. I will take all my business to other stores in Greenville, Texas. She is very abusive.
I need to know how to get in touch with CEO: Todd Vasos, CFO: John W. Garratt or COO: Jeff Owen. I have tried contacting local accounts payable dept as well as corp accounts payable dept multiple times regarding past due invoices owed to our company. I would like to get their emails so that I can include them all on the email. I have searched your website and have not been able to obtain the emails.
You people have a store in Baldwin, Louisiana your manager there is Ms. Yolanda before her was a lady named Angie, a Stephanie Boudreaux { common place wh**e, crack head) local from Franklin, La living in Charenton, la goes in and robs the store all the time Angie caught her but stopped calling the police because another lady a Linda somebody begged Angie not to, so Angie let her go then Ms Yolanda was manager and not told of the incident Im sure and hired this Stephanie{crack head} who just got out of jail in Avoyelles Parish, to work there Stephanie Boudreaux is robbing yall blind she goes in when shes not working loads up on things over and over again I know she is on camera doing this several tines over the last couple of months. She is awaiting a court date in St Mary parish for drugs and theft. How can yall hire people like this no background check no drug testing to employ them. you all have plenty of evidence to have this girl fired and arrested please take this lying thiefing person off our streets please help our community one man is dead because of her in Charenton now. Please help yourselves as well as our community be rid of this awful human being. Thank you for your time and consideration in this matter. URGENT URGENT URGENT URGENT URGENT URGENT
Check your cameras people you have them but don’t use them She is all over them so goes in when she is not working to steal lots of cosmetics etc, DO SOMETHING PEOPLE. SHE MAKING OF FOOL OF YALL AN YOUR COMPANY EVERY THIEF HERE WANTS A JOB THERE COME ON PEOPLE
I have an acre lot in Coweta OK. It is 1/4 of mile down street from two schools,(1100 students) on the mainstreet of Coweta, on a state of Ok. hwy and Noooo nada, gocery store on this end of town. It has a very nice 2400 ft store building on it that could be used to test site or torn down. I will work with your people to make this a nice place for your exciting Co, Jack
I moved to Angleton, TX in March, and right away Dollar General became one of my favorite places to shop. However, things have gone south in the past couple of months. The level of unprofessionalism I have witnessed while shopping leaves much to be desired. My shopping experience in the early hours of Saturday, October 24, left a very bitter taste in the mouth to say the least. The store was stuffy and so hot I had to fan myself, and one of the associates saw me and was complaining that she was hot too. Right there within earshot of customers, one other associate was screaming, yelling, telling another associate to “shut up,” and asking if one of them had a tampon! I had applied to work at this store twice already but now I know why I am not being called for an interview. The manager hires people she can control and order to go buy a taco in the early hours of the morning, without a care on presenting a good image to customers or representing the interest of Dollar General. I would really appreciate if something is done about this issue so I can at least shop in peace without having to know if someone needed a tampon or not! I am still interested in working at Dollar General. I have a graduate degree and minimal retail experience, but I am a fast learner and do not mind starting with a level entry position. My past work experience include working in corrections and a little bit of academia. Thank you.
On 10/23 we were in DG 13997, yerington nv at about6:30 when there was a line of 3, when an employee of that store ( employee Amy) in line ahead of me did not have enough money, she looked drunk, the cashier had to get lead to help another sale while Amy actually leaves store with merchandise in cart, I mentioned to Tammy on duty what had just happened and she just stood there!! Letting employees just walk away with DG items is not fair. Tammy also had been in line buying items while on clock, Tammy did take lunch also but did not clock out. Check records and video I was in line and I told Dale to report but she’s to afraid of being fired, I am not!! Why is it that DG employees in yerington get a DG discount? We have been asked several times about this DG discount but can’t say anything!!
We need a dollar General in Stinnett Texas. We don’t have anything but one grocery store and 2 convenient stores. I’m sure it would be used by many!
What about when the store gets dirty and carts loaded with items for the shelf sitting in the isles? What about when you are wrongly accused of stealing? What about when the employees start getting rude with you? Mark my word, the store will be nice for a little while then it goes down hill.
I have heard that the manager at the Hamilton, Ill store #12071 will be leaving. I and some of my friends shop serveral times a month at that store do to it being clean, good service and friendly help. Every time i go in there the manager is always there and she is very nice to me and all the people i see. I dont know what she makes but for the hours she works im sure it isnt enough. I was in the store while back and the district manager was in there talking about his boy friend. In a comunity like this thats not a good thing. If the manager leaves me and my friends will not be using the store again. Since Jill took the store over it is alot better than any other store in the area. I just thought the company should know how we feel around here. Thank you
I Laura McKnight I was told by the assistant manager at Dollar General in Rolling Fork, Ms. that they were hiring. She told me to go put in a application online. This is the only Dollar General in Rolling Fork, I was shopping in there another time and the same assistant manager asked me did I submit my application. I told her yes, on Saturday October 17, I again went to shop at this Dollar General it several people that work there have other jobs. I felt the manager Martina Lewis knew that I had apply for a job. She was not visible when I first walk in, I spoke to everyone who were in front of the store, the cashier Maggie, other customers who were checking out, this is a routine habit when entering into a business. Once I came from the back the manager Martina Lewis were waiting by the counter opposite side of the cashier talking, she knows my voice or one of the other worker told her I was in there.After she has finish talking. I kind of ask her to step to the side to tell her i had put in application I’m sure she knew already. When I ask her to give me a chance to prove to her how good I would be in stocking , cleaning etc. She started loud talking saying I’m not hiring got 11 people who need to work because they have bills to pay some do not have that many hours i just can not hire anyone else they all start laughing at me like I did something wrong. My feeling were hurt as I left the store saying I ask her in private it would have been nice if had told me the reason why she could not hire in private. i just finished my associate degree with Indiana Wesleyan University. I’m starting my Bachelor Class in December. I needed extra money to help me in class. i would have been the best stocker and keep the place in tip top shape. by working with all of my might. but I was insulted for trying to get a job.Just want to let someone know this manager conducted herself, in front of customers
Hello, I am a sales associate at store #1457 located in Wamego Kansas…I am wondering if there is an address that I can send an email to regarding the way I am being treated and some things that are going on in the store that is against the handbook. I am afraid if I call in and actually talk to someone I will start crying.
Thank you for your time. Laurie Lewis
My best advice is keep a detailed record of everything going on (journal, pictures, audio recordings). And get enough to make a strong case.
I was an ASM and got fired after i complained to hr about being forced to work off the clock.
Dont trust anyone, especially managment
Keep a record and take it to board of labor
So I am a regular shopper at Dollar General and I happen to be in one of your store which was store #15244, telephone # 678-324-9563 on October 15, 2015 around 7:31pm. I came in for some ambi fade which had a sign under the fade cream 4.45 when I get to the register it came up to be 4.95. I told the cashier what the price was and she proceeded to tell me I would need to go get the sign which I felt she should have called another employee to do so. Then when I get the sign that was clearly under the ambi fade cream she tells me that this sign is for the ambi exfoliating wash. I then tell her that the sign was taped under the fade right over the original price of the fade cream and that the price should be honored b/c that’s false advertisement! She tells me she can’t do. I feel that if the store can’t put the right prices on the right sign please don’t put signs up at all.
You guys at corporate will more than likely not read this or even care enough to take action, but I feel like this situation needs to be addressed. I work at the Fort Valley, Ga store, number 13604. I have been working there several years and in this short amount of time, things have taken a drastic change. First thing is first, lets start with the employees. I work with some of the laziest people I have ever seen. Lets start with the Front End Lead and Assistant Front End Lead. They have some of the worst attitudes in the entire store. They will talk bad about other employees behind their back and they will talk bad about other employees to the customers. They will be on their phones in-front of the customers talking about personal matters. They wear a blue tooth device and cover it up with their hair so it is not noticeable. They do not do pick ups like they are supposed to. I have had almost $2000 in my drawer before because they don’t do pick ups. I have seen them deliberately not give another employee a break before, but yet, the break still gets taken out of their check. Where is that fair? They are ALWAYS 30 minutes late to work, but when someone else in less than 5 minutes late, they get on to them and say hateful things about them. Lets move on to the manager. He is late all of time. He goes in the break room and sleeps for an hour or two every morning. The Pepsi guy has found him sleeping in the back before or reading a magazine or on his phone watching YouTube. He goes out to his truck multiple times a day to smoke a cigarette or clams he is going to the bank. When he does go to the bank, he ALWAYS comes back and says he has forgotten quarters or something of that nature. He leaves several times, he claims, to go get a burger, but yet, he wont let employees go on breaks. He just lets them leave early. It has been brought to his attention about other employees attitudes and how they treat one another, but he continues to do nothing about it. The store looks like a tornado went through it and needs to be cleaned up. When he finds out the DM is coming, he panics and makes everyone work over time, to save his job. Their have been several occasions where customers have called corporate or the DM because they suspect or have seen the manager drink on the job. He has a terrible attitude towards the customers, employees, and the distributing guys. I have seen for myself him get very hostile with someone over a simple $10 return or him having to do a void because the customer cant afford the product. I have seen him deliberately lie to the DM so he didn’t get in trouble. But in the mean time, he threw another employee under the bus and said they did it, so he wouldn’t get in trouble. In my opinion, the store needs to be shut down for a while, cleaned up, have all new staff, and definitely a new manager. Like I said before, this will probably get nowhere, but is worth a try.
Sincerely,
A frustrated employee
Its pitiful that everytime that I try to go to the store in El Reno, OK on Sunset Dr its closed and its suppose to be normal business hours. You might as well shut the store down, you can never keep employees nor is the store ever clean or items stocked on shelf.
I would like to tell you that your attention needs to be turned towards a Sutton, Nebraska Dollar General employee named Barb, with her lack of professionalism and her nasty, rude attitude.
She lacks in many departments as a retail employee, and that is sad as it is a reflection of your store.
I, as a frequent customer, do not really appreciate her degrading previous customers that have been in, in front of other customers. It is wrong, rude, and quite disturbing that it has been allowed to go on. I understand as a retail employee, you will not always have pleasant customers and you will have your opinions about them, but as an employee it is her right to keep them to herself and not to anyone who walks in there. I feel there needs to be a course of action with her, as I am not the first person to feel this way about her. Another issue I find horrific, is her need to go flaunt around the store, bragging that she got an individual banned from there. Seriously, what corporation would allow an employee of the such to represent their name!?
Please take in to consideration that it is a small town, with an older generation who are quite stubborn and talk to one another, and having such an employee that may upset one will only lead to a domino effect.
I contacted your 18004569446 about the claim 201512635 i spoke to your customer relations as well and made a formal complaint about your clover valley products i purchased from your store that my brother and i got extremely ill from and the can of tuna was expired ive called and left messages repeatedly to some gentleman i suppose is the claim adjuster that has failed to get in contact with me about this matter i no other choice but to try to get in contact with someone here. this is completely unexceptiable and perfessional if i dont hear from anyone pertaining to this matter ill have no other choice than proceed this to a higher person.
I would like to let you know that your employee by the name of Kelley Myers who resides in MO needs to be given an attitude readjustment or fired.
This morning I witnessed the most awful thing a retail employee can do to another retail employee, or anyone really.
This woman from the moment she stepped foot into the hotel lobby to check out was nothing but awful and rude!
She seemed to have a dispute about the charges for her stay, and the girl behind the counter was trying her best to figure out what had gone wrong. It seemed like this woman from the moment she was getting ready to leave was looking for something to yell about, and she sadly found it. The poor girl behind the desk was trying her best to resolve the issue, stating “I haven’t had this particular issue come up. However, my assistant manager will be in in about 20 minutes,” (around 7am) She clearly stated the issue and a resolution. But Miss Kelley was NOT having it!
She yelled at the employee that she had a nine hour drive and this girl was wasting her time. She continued to be rude until the A.M showed up. And then she began to yell at the A.m!
The woman wants to complain to coorprate about these two women who were doing nothing but trying to resolve whatever the issue was she was having. I don’t believe this is fair for her to go unjusticely punished also for the way she acted towards them.
At first I thought she was just a rotten person, but having over heard she was a DG employee, I was shocked! This is the kind of people you hire?
If she’s working register or the floor, she’s probably driving people out of the store and losing you profits! I hope you are able to do something about this sad excuse for a woman, mother, and most importantly, your employee. She doesn’t make your store look good at all. I’m afraid to go into any DG if people like this are who I may be interacting with.
just left our local store in The Colony,Texas and am furious. I felt the same after shopping there on Friday. The manager is very hard working–over 60 hrs. a week, very underpaid and demanding a transfer or she will quite. Her acting assistant is in the same shape. This store is never a mess, stock racks are not in the aisles like in the old store, and shelves are generally full because of these two. They are not allowed to work or get paid for overtime so they bust their butts while in the store. They are also not allowed to hire extra help or give overtime to employees.
Two employees in store today, one cashier -six people in line. The same last Friday. People don’t like to stand in line and will leave to never come back. This is the highest volume store in the district. Many good employees have left because of being overworked and underpaid. I’m in there a lot so I get acquainted with them, they know me by name. Obviously corporation doesn’t care. They want to brag about their race car but give poor employee and therefore, poor customer support. I know what it is like to work being unappreciated by corporate. You don’t do it for long and you don’t give your best while on the job.
I get emails every week with coupons which must be transferred to my account but the digital coupon setup in this store hasn’t worked in months. Corporate won’t fix it. The coupons can’t be printed out because there is no bar code to scan at the register. Again, obviously corporate doesn’t want the customer to use them. I tried taking in two coupons today but the cashier couldn’t scan them. The way I see it; Dollar General owes my 4.50 and more because the digital machine doesn’t work. There are signs at the register stating this that are turning brown with age. You built a new store this year and already you are not supporting it.
All of the problems in the other comments here go directly to corporate non-support of local stores. Pull your heads out of you-know-where and clean up your mess or close up shop and let your customers and employees go to someone who cares.
Mineral springs Arkansas was a most awaited dollar general for our community but in the year that it has been open it has so many problem with its debit card or credit card reader being out that i now don’t take a chance to go to that store and drive an extra 10 miles,People these days don’t carry wads of cash and when you spend 30 min shopping then 10 min in line only to be told the card reader is down “again” it is a waste of time going .
need to get these things fixed if you want people to keep coming to your store
Went to a dollar general store #15560 in Jackson, TN. It was 9:54pm the store was NOT closed and I only went in to purchase a drink and get cash back but when I went in both “associates” were counting their registers NEITHER person acknowledged my presence nor did they ask me to wait. Out of frustration I left my merchandise and stormed out. In my experience in retail you count your register AFTER the store is closed and the doors are locked. I’m very disgusted with this stores associates and their behavior towards me as a customer. Not only will I be complaining here but I will be contacting the store manager tomorrow morning with a complaint as well. It is ridiculous to have both associates counting the only 2 registers at the same time BEFORE the store is even closed! And they were arguing with each other over a receipt in the wrong draw! Rude rude rude!
It seems after scrolling through all the comments made here, that I am not the only one with a complaint about DOLLAR GENERAL….
here in UNION COUNTY,GA where we have FIVE, count ’em…FIVE….DOLLAR GENERAL stores….all selling CHEAP CRAP FROM CHINA….
apparently DOLLAR GENERAL CORPORATE doesn’t care about CUSTOMER SERVICE…because I sure didn’t seem to get any when I went to one of your local stores…
on Sunday, Oct 4 2015, at approximately 3:40pm, my sister and I went to STORE #03810….there were stacks of boxes out front with BIG SIGNS that read 70% OFF…..
we even inquired of one of the employees….a young man dressed all in black with NO NAME TAG….about the sale, and we were assured that everything in the boxes was indeed 70% off….
my sister and I then proceeded to fill our baskets with all kinds of cheap crap from china….
when we went to the register, my sister went first, and I really didn’t pay much attention to her purchases…. then when it was my turn, as soon as items began ringing up, I asked about the 70% OFF….I couldn’t see the register screen because of glare from the overhead lighting, and the readout on the card slider screen didn’t show the discounts….the young man ringing me up said that items were ringing up at 50% OFF….I pointed out the fact of the BIG SIGNS OUT FRONT MARKED 70% OFF….he then called over a manager, another young man in black with NO NAME TAG….HE then looked things over and said to me, “that sale ended yesterday, but I can give you 50% off.”
FAILURE ON DOLLAR GENERAL’S EMPLOYEES TO PROPERLY DO THEIR JOB, IE:REMOVING SALE SIGNS WHEN THEY ARE NO LONGER APPLICABLE…. IS NOT MY PROBLEM….HAVE THEY NEVER HEARD THE ADAGE, THE CUSTOMER IS ALWAYS RIGHT?? THERE WAS NOTHING ON THE SIGNS SHOWING THE DATES SALE WAS EFFECTIVE THROUGH. THE CORRECT THING FOR THE MANAGER TO HAVE DONE WOULD’VE BEEN TO HONOR THE SALE PRICE, THEN TAKE SIGNS DOWN AFTER CUSTOMERS HAVE LEFT….
From what I’ve been reading here….DOLLAR GENERAL doesn’t seem to care a whit about it’s customers, only about the bottom line, $$$ and selling cheap crap from china.
I personally WILL NEVER SHOP AT ANOTHER DOLLAR GENERAL AGAIN….I’D RATHER SPEND MORE MONEY AT A DIFFERENT STORE WHERE I GET TREATED BETTER…. LIKE FAMILY DOLLAR….
DOLLAR GENERAL….WHAT A SORRY-ASS EXCUSE OF A STORE CHAIN….
I live in Youngstown, Florida. I believe Dollar General hires the rudest, most uncooperative and unfriendly people ever. At this store, the manager, named Ashley, was extremely rude to a mentally handicapped person while i was standing on line – a very long line with only 1 register open because the cashier was on a smoke break – out in front of the store. Anyway, she was so rude and disrespectful the person left. I also left with my intended purchases still in the cart. I will drive to Family Dollar next time
The Dollar General in questions is 5731 Newton Rd., Albany, GA. I went into the store Friday, October 2, 2015 after work. There was one register open with at least 12 people in line. I got what I was looking for and got in line. They then opened register #3. That register’s drawer was broken. When she totaled out the order she had to grab the drawer for it to open and then had to push it a certain way to make sure it closed. Now, I went in again the next day and I do not know why the items cannot be stocked. There is always merchandise to be put on the shelves in every row. You have to hunt, dig and search for what you are looking for because the dollies block so much stuff and this goes on in several rows. Why can’t they have more that 2 or 3 people working at the time to get the shelves stocked and to get people through the registers?
I just found out my fiance has been messing around with her store manager. My fiance and i have a 2 1/2 yr old and the when i discovered about the affair she not been home since, 3 weeks have passed that shes abandoned her daughter while finding out the store manager has had sex with her on company property and manipulated her schedule to do so. He is a married man also. So i was wondering what is dollar generals policy in such a matter
I had a call from a store # in my county. Recording was : If you have a credit debt for over 10 thousand dollars , I have the right card for you ! Before I could ask for my # to be removed, she hung up. When I called the number back , it was an actual Dollar General Store !!! ???????
Hello, I am writing today to let you know how disappointed I am in my locale Dollar General store, Dollar General # 13014 5076 County Road 218 Middleburg, FL 32068-3552 Phone: (904) 406-4532. This store is a mess. There is merchandise all over the floors causing tripping hazards. This store has become very disorganized with merchandise and merchandise carts everywhere. Most isles you can barely get a cart down. My mother uses a wheel chair and she cannot go into the store because a wheel chair will not fit down the isles due to all the merchandise laying around. The parking always has trash all over. When this store first opened it was a nice store to visit. I was excited to have a convenient location to shop. I hope to see my locale store cleaned up.
I agree with your comments totally. I have lived in this area my entire life and it is disgusting to have a store is such unacceptable conditions. The parking looks like a dump and I never see anyone cleaning the outside or the inside.
It is very upsetting to me as a consumer to shop in such clutter, and I will not shop here again until this store is cleaned up.
FYI there is a Family Dollar coming soon right down the street.
I am a frequent shopper at the Dollar General Market in Fort Valley, Ga. Ever since the store opened, it has really gone down hill. The store is filthy and the customer service is horrible. There are only maybe 3 or 4 employees that actually do their jobs and are customer friendly. I was shopping in there last week and over heard some employees talking about another employee. They were saying,” She was just a dumb white girl who needed to be fired”, they were also saying they needed to find a way to get her fired because they didn’t like her. Mind you though, I knew what employee they were talking about and in my opinion, she is one of the only employees that will work and is customer friendly. Another thing that bothers me is every time I go in there, there is only one line open. The girl does call for back up, but almost every time, the managers or help is outside smoking. Every time I go in that store, there are ALWAYS at least two employees outside smoking. Dollar General needs to focus more on their store and employees versus going on a smoke break every 5 minutes. Also, i can smell illegal drugs on your employees when i go in there.
Thanks
Carol
I am a frequent shopper at the Dollar General Market in Fort Valley, Ga. Ever since the store opened, it has really gone down hill. The store is filthy and the customer service is horrible. There are only maybe 3 or 4 employees that actually do their jobs and are customer friendly. I was shopping in there last week and over heard some employees talking about another employee. They were saying,” She was just a dumb white girl who needed to be fired”, they were also saying they needed to find a way to get her fired because they didn’t like her. Mind you though, I knew what employee they were talking about and in my opinion, she is one of the only employees that will work and is customer friendly. Another thing that bothers me is every time I go in there, there is only one line open. The girl does call for back up, but almost every time, the managers or help is outside smoking. Every time I go in that store, there are ALWAYS at least two employees outside smoking. Dollar General needs to focus more on their store and employees versus going on a smoke break every 5 minutes.
Thanks
Carol
Like MOST of all your complaints on this page. I have the same problem. Burns Flat Oklahoma. The employees there, if you can find one that’s not in the back with the manager chatting about what they did the night before or the new cashier that knows nothing or the two that are sitting out on the sidewalk smoking.the store looks little a tornado hit it. The clearance sales are a Big Fat JOKE. You have carts and totes sitting outside and Big Poster board signs saying 50% Off Lawn & Garden, yet when you go pay for the potting soil that’s sitting outside with everything else.OH NO IT’S NOT ON SALE..Sounds like you need to close your doors. I’m done going to to any of your stores because they all seem to be the same..your employees show no pride in your store..but that’s okay because you are still giving them a paycheck. I know this will posted with all your other complaints , nothing will become of it and you got a good laugh.
It is with disappointment that after a month I have not yet received an answer from Dollar General’s corporate office nor the District Manager responsible for this store. Here I go again:
Is not very often that I write a review about a store or service, but being in the service industry myself, and in a management position, I understand that feedback is necessary for improvement. It is necessary too for you to understand that what I am about to recount here is an ongoing problem at this store that could sooner or later lead to litigation against Dollar General as a company.
We are residents of Pompano Beach, and part of the thriving Pompano Beach middle-class community, and really enjoy shopping at your stores. For the past six years we have shopped at the Dollar General store at 1000 South Powerline Rd #2, Pompano Beach, FL 33069. We have seen first-hand the operational challenges you have faced with this store, but after all, you have managed to get the store somewhat under control, reason why my friends and families continue shopping there, as well as us.
On 09.02.15 at around 6:30, we decided (as we have done for the past six years; three to four times a week), to do our casual shopping at this store. We pulled into the parking lot and grabbed one of the many shopping carts that were scattered in the lot. We noticed the shopping cart we had grabbed had in it a product wrapper with a dollar sticker on. We entered the store and saw a line of people at the register so my wife grabbed the wrapper and placed it on one of the shelves. Franco, the store manager, had just passed us by, and despite him being familiar with us as regular customers he did not greet us in any way or form, as usual… but not a big deal. We went on with our business of shopping, picking up a few essential items. While shopping the aisles I could see Franco coming in a menacing way towards my wife, accosting us, and inquiring loudly and from two aisles away, about the wrapper she had placed on the shelf, he was visibly angry. We asked him to calm down, and explained to him that the empty wrapper was in the shopping cart in the parking lot and that my wife had placed the wrapper on the shelf because there was no one available to give it to. Franco’s body language and attitude towards us were menacing, accusative and disrespectful, implying that we had shoplifted a dollar item. He turned his back mumbling, leaving us there wondering about what had just happened. This is not the first time Franco has accosted my wife in this way. Earlier this year he had also approached her disrespectfully after she had inquired about switching a product because she had gotten the wrong item.
Feeling disrespected and embarrassed we decided not continue shopping and leave the store. Before leaving I saw Franco in one of the aisle and I decided to speak with him about his unprofessional behavior and poor service skills. As I started to speak with him he immediately summoned a store employee to be a witness to our conversation, something I considered bizarre and again unprofessional. I reminded Franco that my wife and I are regular and loyal customers of his store to which he agreed by nodding, I asked why he would treat his loyal customers as criminals. My wife intervened and told him that she felt embarrassed, humiliated and discriminated; he said he was sorry she felt like that, but he had a job to do. We were so disgusted with his arrogance and lack of genuine concern for his customers that I told him we will never step into his store again as long as he is the manager there. On our way out we overheard other customers commenting about Franco’s behavior and that he had no right to treat us the way he did, one customer went the extra mile and apologized to us on his behalf.
I have witnessed this behavior from Franco in many occasions with other customers. He follows them throughout the store, spying on mostly Blacks and Hispanics, and then confronting them in the shopping aisles. Given the right occasion, time and customer, this is the kind of actions that could cause Dollar General a civil lawsuit because of racial profiling and discrimination.
Big-Box retail establishments understand this better than anyone else in the industry because they have experienced first-hand hefty lawsuits that have forced them to better train their management staff.
As we said, we will not shop at this store as long as the current store manager continues there, and will relay our decision and root cause to our friends and families as well.
We sincerely hope you address this issue accordingly.
Thank you.
I live in Ocala, Florida. Back last month I also was accused of stealing. All I was doing was putting my eyeglasses in the case which the employee could clearly see. After complaining to the manager he said the employee was doing his job. Not by clearing seeing what I was doing then accuse me of stealing. The employee laughed and told me there is nothing I could do about it. There is because I am suing for being falsely accused of stealing and discrimination. I’ve seen here that in other states the same thing happens at DG stores.
Here is another complaint to the list for DG, first I have to say I was so happy when are little town of Gardner, I’ll got a dollar general store, where I didnt have to make a round trip of 15-20 miles to get a few things from the store, I make several trips in there a week, sometimes a couple time a day, where as every time I or my husband goes in there, you have to stand and wait till the cashiers come walking from the other side of the store where they are stocking shelves or talking to some one, I can excuse a few times, but it’s every time you go in there, it’s very rud an annoying to make people wait, that’s not the way to run a good business , would really like to see it resolved, or I will find another store to shop for sure,
I find it really disturbing for someone asking me for an ID to purchase cigarettes. I am 54 yrs old and another person with me is 72 and we were asked for iD’s to make the purchase. I should have asked the cashier for his ID to be sure he was the proper age to work. I do not getting a treatment as if I am a child/boy. I believe Dollar General should review and revise this to ask the younger generation. Any other store no ID is asked for and especially when it is visible that an adult is making the purchase.
I live in a small town, Port Henry, NY. We have a Dollar General here and I shop there several times a week. I would like to register a couple of complaints. There is never anyone at the register when it is time to check out, you need to ring a buzzer to get someone to check you out. They are usually stocking shelves somewhere in the store. Also, the checkout lines are usually very long, very seldom are two registers open. The shelves are usually pretty empty and the aisles are filled with boxes, making it very hard to get around. Seems to me that this matter could be adjusted with the holidays coming.
I’m writing a complaint….. The dollar general located in a very small town, sneedville tn… First off, dollar general is one of three places to shop at in this town, not much choice.. So when I go into your store, it is discusting and at least four isles are COMPLETELY packed with overstock, and not neatly… You can not even see down the isles! Almost to the top of the shelves! U can’t even think about walking down them. What few isles that are walkable, you can’t tell what you’re looking at because the workers have just shoved things on the shelves. Main isles, forget trying to walk them!! The freezers have many times tore up and defrosted and ruined food… And took forever to restock. You shouldn’t even have this store opened!!!!! Family dollar, way more organized and clean!!! And you can see and walk nicelydown their isles. You need to take care o this problem, because its in a poor area and its all most people have and can’t afford much else. Ashamed of this store guys!!!
Hello My name is Joseph Fulford and I was recently hired at the store in Point Township, Northumberland PA. I only worked there a day and a half and on it was a few days apart. I was improperly trained on the register and nobody was with my while I was working the register and I was not shown how to properly run the register when It came to coupons and other transactions. Due to this my drawer was short and when I called Judy about my hours she said I was fired due to the drawer being short. I then went into the store and said I wanted this in writing and she, Judy, said she didn’t have time for this. I am going to the department of Labor and industry and filing a complaint. If you have any questions or concerns please contact me at 570-809-****.
Thank You,
Joseph D. Fulford
Tonight i was casually shopping at the DG in Franklin, VA when out of nowhere i was approached by the manger and a police officer. The manager accused me of shoplifting! says she saw me in that store before trying to steal merchandise and she described the car the person drives that was trying to steal from her store, which was nothing like mine. I was with my two year old son and was made to empty my whole purse which of course contained not a single item from this store. I was falsely accused and escorted out of the store by the police officer. I did not, nor have i ever taken anything from this or any other Dollar General store. this experience has somewhat ruined my opinion of DG. It was a very embarrassing situation and it just blows my mind that this woman would out of the blue accuse ME of shoplifting when i was simply taking a shopping trip with my son to relax a little and get him a new toy and a few things for around the house. her name is Pam and she is the manager of this location. i would love for someone to check the cameras and when they reveal that i am completely innocent i feel that she should be relieved of her duties as an employee of Dollar General. this encounter may seem like its not that big of a deal to someone reading this but it was absolutely absurd.
i simply walk into the store put my kid and my purse in the cart, shop around for about 15 minutes then out of frickin nowhere a cop tells me to empty my purse while the manager stands there saying completely false statements about me. i have been to this store one other time in my entire life and i was not driving a GREEN HONDA and i didnt steal anything!
Tara Johns,
I had the almost same experience as you did yesterday at Dollar General in Lexington Ky. She even had a box cutter and threatened to cut my throat. She went through my purse and took stuff that was mine. Her name was Pamela Brown, it could very well be the same woman and people like this do need to be relieved of her duties and maybe even charges against the woman because they are not allowed to go through your purse like she did mine and they sure are not allowed to threaten a person life.
IF YOU ONLY READ ONE POST READ THIS ONE!!!!!!!
I AM THE WHISTLE BLOWER FOR STORE NUMBER 14232
Corporate needs to go to Dollar General Market in New Smyrna Beach Fla. OSHA would give that store a fine that would take them a month of sales to pay off. The manager at that store is rude and his behavior towards the females is VERY DEROGATORY AND HE IS A BULLY TOWARDS THE FEMALES. I was the non food manager and reported him because I was wrote up for the store not being fully recovered I told him that I could not get the team to do their job and I had no time to do the full store recovery. He stated that I have to take the fall and the write up for the team or I would be demoted to a part time sales associate. He did this to me twice the second time I sat in the office in tears for 2 hours listening to his insults and threats take the write up or be demoted. After complaining about the two write ups to HR and how unfair and discriminating and derogatory my manager was; he started to retaliate by cutting my hours then…….less than 2 weeks later I was terminated for making purchase while on the clock? I was the MOD and I was closing ALL EMPLOYEES made purchase that night while on the clock…though they were not terminated why? I will tell you why because they did not report Joe for his behavior they all know that if they do they will loose there job. I am not the first non food manager that Joe has terminated. Though this is not the end of my story. My job was posted on indeed web site on the 4th of September I was terminated on the 8th of September. The day I was terminated I was a scheduled to come in on a day shift I NEVER WORK DAYS I asked why I was coming in on a day shift and my assistant manager told me because it was terrible Tuesday and I was coming in to learn pricing; really I already know how to do pricing. Input about this is what I am seeking to find out if I am the only one. Oh and last but not least I AM THE FIRST EMPLOYEE TO EVER BE WROTE UP IN THAT STORE!!!!! BECAUSE I WOULD NOT TAKE JOE’S ABUSE!!!! Now here I sit unemployed head of house hold wife of a NAVY VET waiting to see if corporate takes all the photo proof witness proof paper proof that I have provided them and gives me back my job at a different store. I was told by corporate that maybe I should file for unemployment until they sort threw all the layers of my complaint. Oh about the people that smoke pot on their breaks about all the OSHA VOLATIONS or the DEP VOLATIONS or EEOC VOLATIONS or THE STATE OF FLORIDA COMMISION OF HUMAN RIGHTS.
I for one like and appreciate your store. I live outside town of clarksville and wish there was a store closer to us. My town is called Boxelder. Texas. Thank you for your time. LELIA DIXON.
I’d like to make a complaint about this COMPANY in all.. I began to work with this company June 22nd 2015.. I was a hard working employee. I never called in, I was never late, I always came in early, on my days off, stayed late, etc if needed for my manager. My first week there our Key Holder quit and I stepped up to the plate. This was my first ever retail job and I am scared for any future employees of this company.. When you first walk in every dollar general store you will see them saying come grow with us and becomes a part of the dollar general family. Yeah but then when you go to take your cbls which is the only training you will recieve from them It says they blame around 90% of their theft from their own employees. So from the start they have ZERO TRUST for their own employees whom have done nothing to loose this trust. This is only the beginning. My first time on register I had no training… I was just thrown to the wolves so to speak.. Thank Goodness I’m really good at math because I had no idea it told me what the change was.. At one point I was asked to restock and recover the store. I did exactly as told and Pull the first 2 things forward and face it correctly. The next day I come in to a write up which i did not sign because apparently it wasn’t how the company expects it to be done but this was how i was trained to do so…. oh my friend this isn’t all… There is no team work, there is no care, there is no general care for this companies employees. They wanted my manager to hire all of us and then they cut our freaking ours down where there are barely any hours. each employee was lucky to see 20 hours.. how the hell do you expect us to survive on this kind of money. Our checks were maybe 200 a week…. MAYBE. ouch. My final straw but not all I was fired yesterday September 14th, 2015 because i had fell for a credit card scam. Scary right?? Yes very scary. A man claiming to be corperate by the name of Angelo Davis calls into my store and tells me he is corperate and needed cards removed. I always ask what is my managers name and my district managers names dealing with calls from corperate and which both he knew. So i followed directions and i got in trouble. I’m not saying I wasn’t in the wrong but I didn’t have a clue as to what I was doing because I was never trained on this.. The CBLS have absolutely zero information on how to handle situations like these. I was told by my lost pervention team and corperate that the money had been retreived and was coming back to the company and then the day I was fired I was told different… The district Manager Marty had absolutely no care in the world for me.. No care in the world to sit down and speak to me about this situation or anything. I was fired i feel for no reason.. This company is an awful company to work for.. I am so upset that this situation was handled this way and I refuse to be treated this way. I will fight this!!!!
STAND UP AND FIGHT I AM My brother in law is Ronald K Gardner one of the countries top corporate attorney’s. Though he can not take my case in Fla he is leading me in the correct direction. I am working with a pro bono VA attorney regarding my case now. I am giving corporate a chase to make my situation legal correct by giving me my job back. Please read my post it is I was management and it is worst than yours
Same thing happened to me in Maquoketa, IA but the DM thought I had managed to stop it but I had to abort everything and I sent him the email regarding it. He did nothing and let me work 15 more days at 70+ hours a week until LP wanted to know why our deposit was short. First he told me he didn’t remember our conversation, then made it sound like I stole the money, them said it doesn’t matter it is an automatic firing. Since when does automatic firing mean 15 days later after you have passed out on the backroom floor and went the hospital by ambulance. Not to mention he gave me an 85 cent raise the same week he fired me and had the nerve to tell me after he fired me that he was going to make me the store manager. His reason for waiting was that he had to make sure he had all of his ducks in a row and was doing everything by the book. What he was really doing was first of all he would have never fired me if I would have managed to stop the transaction, which he should have followed up on, secondly the girl he had helping me learn everything is now the new store manager, and finally he has now got employees that were my friends not to talk to me and think that I treated them wrong. I call foul on DM Aaron Tagwerker, DM for district 628, store 2295 in Maquoketa, IA in region 58.
Somebody needs to get down to the Lapaz, IN. store. It IS FILTHY! Dirty floors, counters, stuff all over, 2 litre cases sitting in front of the coolers empty. There’s a trip hazard. You won’t hire me but you’ll hire these lazy asses.
Why are you coming to Wakefield , Sanbornville New Hampshire when you have a store in Milton ? Why do you want to be in a town that does not want you and that will not shop at your store! I have done some research on your stores and find it appalling that you seem to like to destroy old historic homes and show no respect for the towns. How is it that of all the places in town that are for sale and actually better for you, you picked one of the most historical places in Sanbornville ? i worked in retail over ten years and was a manager. Please reconsider because we will not shop at your store if you come to Sanbornville, Wakefield. Thank You !
I am a very loyal customer at Dollar General in Albany, GA. I live round the corner from the DG on Hill Rd. This store is becoming unorganized compared to the opening days of the store. Every week there are new faces, they discriminate on their employees. DG should be concern with the different employees being hired and quitting , management needs to be trained again if you ask me. The managers are so rude, they treat their employees unfair. I’ve watch the store manager and district manager being very rude to the bread vendor. The store manager drinks alcohol while on the job and watches women like he’s undressing them, not professional at all. Should he got fired with the last store manager with his sexual harassment acts? Yes. They were in together. Anyway, the store is starting to look like all the other crowded, junky stores. I’ve came twice to the store and it was not open at its normal time,how convient. Please get some well trained honest managers !!! Also, I will be letting some of the employees in the store know how to contact EOE/ Georgia Department of Labor because being at a workplace and being mistreated, hours took away because of favoritism, and discriminated is wrong by law. No one deserves to mistreated or lied on . Every employee at This Dollar General except for management positions are being mistreated and this can result in a lawsuit if those employees are smart. I think you all should pay more attention to why employees are getting hired and quitting and/or wrongful terminations. I will be contacting someone in a higher position about this store because just because you are in management does not give u the right to mistreat employees. There were many good workers at this store I noticed , and all complained about getting mistreated . I actually witnessed some of the acts, as if the employees were children. Get it together Hill Road Dollar General or I’ll be shopping with Family Dollar or Wal-Mart. Oh and please advice your store manager not to drink on duty or ask to buy moon shine from customers, in front of the customers.
Thanks
I had the most horrifying experience ever at Store #15547. I honestly think I have a case for harassment. I also have witnesses, of which, two, offerred their information to testify in my defense. They witnessed her horrible mistreatment and dissatisfactory customer service. This is a new store and this was my second visit. The first time I had a hard time too, but I thought maybe it was because she didn’t know or have proper training on coupon usage, but she told me that I could not use a $1 coupon on $1 product because I couldn’t get it for free. I stated to her that this coupon was money and that I was going to pay sales tax. She stood her ground and insisted she was right. I tried to tell her that I’ve used coupons at Dollar General before and that it was the correct coupon for the correct item and that sometimes it just has to be keyed in and she stated that if it didn’t scan then it wasn’t going to be accepted. She then turned to her subordinate and asked her about what I had just stated and the lady agreed with what I said and showed her how she had to key it in. I also found items in the markdowns section that she refused to sell to me at the markdowns price because she stated that “anybody could have put them there.” As you can see her tone emersing. I couldn’t focus on my purchase because of her attitude. She continue to scan items and put them in my bag and then when I told her that those were in markdown and I needed them to be removed because she didn’t want to sell them to me at the markdown price, she huffed and sarcastically said “so what don’t you want?” The first time was difficult, but the second time was way worse. From the moment she saw me, she had a look of discontent. I felt uncomfortable from that moment. Then, when I proceeded to the register she was standing next to the cashier and after the cashier greeted me, she asked “do you have coupons?” with an attitude. I said “Yes.” Then; as we proceeded I had a coupon that stated “one coupon per purchase”, and for any of the particular item. After the second ring for the coupon matched with the item, didn’t ring,,she shoved the coupons back to me and said, “these aren’t for the right item.” I knew then that wasn’t correct. The first one scanned and the reason the second didn’t scan was because she needed to manually key the coupon in. After the cashier stated to me that “the coupon was one per purchase”, I replied, “that just means I can use one coupon per purchase, “meaning an item”, and that I could purchase as many as I’d like.” At that moment, the manager snapped with an attitude and said, “you can only use one or you don’t have to get it, now what do you want to do?” I attempted to reply, but I guess when she didn’t get a direct answer, she snapped off again, raising her tone and saying, “I’m not going to argue with you! Now you’re either going to make a purchase or you’re going to leave.” I could go on and on how customers approached and witnessed her coming around the counter within arms reach of myself and harassing me about this being “the third time I’ve done this,” in which I replied this was my second time there and that I was just trying to explain to her; but she didn’t want to hear what I had to say, and interrupted, exclaiming, “I’m not going to argue with you!” I have witnesses who saw her harsh treatment towards me. One particular customer even said something to her about having been in customer service work and never treating a customer like she treated me. I also asked for her name and she refused to give it to me. I told her that I needed it to call corporate so that they could talk to her, but she said “I’m not giving you my name!” And went to the door and held it open for me. I took a picture of her because it was the only way I could identify her and she really didn’t like that. She said “Oh and you’re going to take my picture?!” And then acted like she was going to come towards me. I then went toward’s the door to leave, and I said in my defense, “And what are you going to do? I have to have something to tell corporate who you are because you won’t give me your name.” I then left. I am appalled that this manager is in this position and really don’t see the value in her treating customers the way she treated me today.
As a A.M of dollar general in MS I’d like to so how sorry I am for some one doing that to you that is not how are company policy goes the customer is always right and as for the coupons you are beyond right I’m a couponer myself but it doesn’t matter the price of a item if you have a coupon that matches that item then it can be used the only thing is dg doesn’t give money back for the coupons I myself have used the store coupons plus another coupon on a item after it was already marked down so that woman should not be in her position by any means again I am truly sorry for your experience but it can be a good store if it is in the right hands
As a single disabled veteran I shop at Dollar General regularly. I have been to store #9256 several times over the past 2 months. The store is always warm. Living in Florida that is not pleasant. Imagine my horror when I visited 2 days ago and found the employees drenched in sweat and the store like a sauna. Fans have been placed around the store. But with temps in the 90’s it’s not enough. Why hasn’t corporate jumped on this? Why are the employees forced to work without air conditioning? I am outraged for them. And pissed that I have to shop this store in these conditions.
I am a wife of a vet from store number 14232 and I was wrongfully terminated by my manager. The employees have to work in the condition they do because if they complain they will loose their jobs like I did. Thank you kindly for showing that you can about humans and not pleased with how corporate acts. I do believe that Dollar General is trying to beat Wal Mart at being the worst company to work for; though in todays economy so of us that do not have collage backgrounds and good credit scores have to take what ever jobs we can get for what ever pay we can. Managers only make 60k a year and work 50 hours a week. I was an assistance manager making only 10 an hour and I was a key holder.
During my lunch today I stopped by store # 05734 and while at the register I noticed the cashier was very busy. I asked could she get someone to open the other register and she replied yes and called Brandy. I said thank you and moved to the other register along with several other customers. Brady arrived and proceeded to assist the other cashier with a issue then turned to assist customers at the newly opened register. While ringing up my items she told me if I didn’t have time to stop and wait I should not have come in the store. I said I had time to shop but didn’t have time to stay unnecessarily. She then proceeded to scream more instructions of how we (customers) should wait and be patient. The customer behind me reminded Brandy that we are customers and don’t appreciate being spoke to in that tone. I asked for the manager and Brandy replied “I am the manager and she didn’t have to listen to rude customer comments”. It’s obvious that Brandy needs to attend training classes in customer relations and management ASAP.
No she needs to be fired first of all customers should always be first priority, and no employee whether manager or not should speak to a customer like that she needs to be fired.I use to be a manager of a shoe department and i never spoke to a customer like that and would never think to speak like that to a customer. I favorite thing was to wait on the customers , i hated being manager because all the paperwork had me in the office lots of times so i hated the paperwork loved the customers. I loved being able to help them and if we did not have what shoes or size they needed i would call one of our others stores and if they did not i told them to try the competition that they probably had it.Yes i have called a competitive store to see if they carried what the customer was looking for. My district manager knew i would and that is why he liked my store for i went all out for the customers and loved it. i even would go to one of our stores a hour away on my own time after work to go pick up a pair of shoes for a customer who said she would just go on the bus to get them way down to that store . I said no i would go get them and bring them back here to our store in the morning. She was older and should have to go get shoe an hour away when i could go get them and all she would to do is just come to our store and pick them up. That is customer service , you treat your customers how you want to be treated and go that extra mile or two or three for them. Never speak badly of a customer never treat a customer badly.
I live close to your store at 10810 McCombs in El Paso, Texas and they are ALWAYS busy, but I have always been greeted with a smile. Every time I ask for assistance I’m kindly assisted and no matter how busy the store is, I’ve never had to wait extended amounts of time in line. Please make sure to relay this positive feedback to the store’s employees so they can keep up the good work!
I will no longer be a costumer at any Dollar General establishments ever again due to the way they treat employees! I’ve been a faithful customer for years now and can’t believe that they don’t care about their employees as they should. The Dollar General employees in Bastrop, La work their asses off for little pay and a company that can care less about the employees well being. I stepped into the one on North Washington and nearly fainted! They have no air and it feels better outside in the blistering sun than inside. It should be against the law to have people working and shopping in a hot ass place like that. Not to mention they wear all black. I couldn’t stay in there any longer than a minute. It’s just not right. Dollar General should be ashamed of themselves. This just goes to show that they don’t care much about the employees. Money…the only thing that matters. Every single one of them are great and deserve some sort of appreciation. They still provide us with perfect customer service even though we know they are suffering! They should get paid time off until the air is fixed. If these young people wanted to work in the heat, they would’ve never considered a indoor employer.
2nd post…I built my house in this neighborhood and on this property 20 years ago because it is one block from an elementary school and a middle school. I am in a homeowner association neighborhood and we are fined when we don’t maintain our properties. This is done to ensure that property values don’t plummet because of bad neighbors. Well, this year you built your store directly behind my house and have become that bad neighbor. I commented on an earlier post about your flood lights, the 5 A.M. garbage pick-up, the dumpster way too close and directly behind my property and the uncut weeds that may lead to infestation. Now, we also have the random, strewn trash that is only partially pickup when the grass around your building is mowed. Once mowed, the paper is left to blow around and acXXXXulate til the next time. I have also made formal complaints to the county but either they have not served your store a notice or your manager has ignored them. This has been going on for sometime. Low and behold, inaction has paid off; I JUST FOUND MY FIRST FEW ROACHES ROAMING IN MY KITCHEN AND MASTER BATH AT THE REAR OF MY HOUSE. Also, my thirteen year old in-door dog, that only goes out 2 or 3 times a day to use the bathroom has JUST GOT HER FIRST TICKS. I am the only owner and occupier of my home, this neighborhood has a low turnover of home owners/renters (people stay once they move in) and I know my neighbors well. So, I can reasonable assume that the infestation has not occurred because of transitional families. I was emailed a copy of the planned property plot and I voiced my concerns to the county about the dumpster’s proposed location “BEFORE” the store’s construction was completed. And, oh how they assured me all was well and no problems would occur. However, since you chose to put your dumpster adjacent to my back yard, I feel confident that your store is going to have a negative impact on my property value.
Dollar General recently opened a store about 50 feet from my house and installed a lift for trucks to unload merchandise, however most of the truckers have no understanding that some of us work nights, sleep during the day, what happens is the truckers slam the the metal plate from the lift on to the trailer of there truck which makes a VERY LOUD NOISE waking day sleepers. Can we do something about this? Brentwood,Ca. 94513 store
This is a second complaint about the Dollar General Store you inconveniently built behind my house, in a residential neighborhood. The store is located on the corner of Marbach road and Pue road in San Antonio Tx. The property is separated from our houses (back yards) by a privacy fence that is commonly erected by your company and our back yard fences. However, the privacy fence is well into the stores property, subsequently hiding a part of the stores property that has now and remains overgrown with weeds, poses a fire hazard and will likely cause rodent infestation when the weather gets cooler. Additionally, the property is covered with random trash that the employees must see everyday as they come and go tom work. Also, I made a complaint to your company about the location of your dumpster, directly behind my house (bedroom window), where the garbage company keeps picking up the trash at 5 A.M. As I have stated before, (1) this store does not have enough daytime traffic to require early morning pick-up and (2) the residential trash company doesn’t pick up until after 8 A.M. Finally, your flood lights are still illuminating my backyard. These lights serve no purpose other than to illuminate the store brighter than every thing else in the neighborhood, houses. I can’t fathom why it is difficult to pick up trash daily, cut the grass, remove or realign the flood lights and move the dumpster to the other side of the store or simply tell the trash company to stop picking up at 5 A.M.
at the Dollar General On Judson Road in longview tx but I quit because the manager and Kay holder did not know what they was doing so yell should look in to it and plus I’m still owned for 51 hour that I have not got yet
I just wanted to let you know that I recently purchased a garden mix salad at your N. Fruit/ Fresno location and I have to admit that this product stayed fresher and was extremely more flavorful that other products that I have purchased from a different store. I am always alerted to the best purchases when I encounter employees. Thank you D. G.
well this c omplaint is about treasure hunt DVD that you sell in your store….. not about the DVDs… I love them and have purchased them in 4 different stores on Panama City Beach fla …and found that one store takes the black label which says $4.95 on it …off of the boxes and sells them for the underline price that’s on the boxes which is covered up in every other store but there’s.. so I guess their profit margin will be $2 more or whatever for all of their DVDs that they’re selling out of their store …when manager was question she says that’s the way they come in just seems funny to me that the other 4 stores all have them at $4.95 and that store sells them for $6.95 and more because that’s what’s underneath the plastic… so I feel that people are being ripped off by that store….I’m sure this isn’t the only item that they are upping the price on… so I will not be shopping at That store and I’m sure that’s what’s going on …it makes me mad to be ripped off and I’m sure that’s what’s going on…I shop these stores every day so I know the difference in the prices…..just wanted to bring it to your attention….what else could be going on …if they’re ripping the customers off?thank you for listening Debra Hartmann
There is a new Dollar General Store that recently opened down the street from me. It is located on Jupiter Blvd., Palm Bay Florida, 32907. First of all, the manager Brenda is a very rude unfriendly person. I have been in several times and never does she smile or welcome anyone. The store is always cluttered with merchandise sitting on flat beds crowding the isles. The store is always very unprofessional layed out and nothing is ever stocked on the shelves. It is always blocking isles on the flat beds. Several times I have seen her out on the sidewalk smoking and talking on her phone. I was there on Saturday and a customer had a $5.00 off coupon, she asked the cashier about it and the cashier proceeded to ring her items and then she was going to put in her EBD number. All of her items were accepted with the EBD so she never had a chance to put in the $5.00 coupon. The very nice cashier asked Brenda about it and Brenda’s first response was…
Well, did she tell you about the coupon before you rang her items. The answer was yes. Brenda then proceeded to say very hateful, well now we have to void the whole thing and re-ring it. By this time, I was the second person in line and there were 4 other people behind me. I asked if someone could open another register and she just stared in my face hatefully and said, YES someone will open another register in a minute. The she told the customer who she was going to have to re-ring everything for, you will have to move over here to another register…again in a hateful tone. The lady behind me made the remark that is terrible treatment. I asked the nice young lady who was going to wait on me, if she had a number for corporate and she said, no. Then she asked Brenda if she had corporates number and she just responded yes. I told the girl, don’t worry about it just tell me her name and she said, Brenda. I said, she is very rude and she said, yes. In my opinion Brenda does not need to be in a position as a manager to make people feel unwanted in the store and display such a negative attitude for a company who has been in business for such a long time. She is a bad example of a manager and should be replaced. Thank you for your time and I hope I don’t have to go elsewhere to do my shopping because of an unprofessional, rude, sour and mean person who has been put in a managers position to represent your company. The store is brand new, looks nice on the outside but is horrible looking on the inside and very disorganized. Thank you, Jan
We have a dollar general store in Union West Virginia that is the nastiest place in town. You cannot get up and down through the store for racks and boxes. If you want anything you have to dig for it. It is so unorganized it is a disgrace. The help is rude, and do not know what they are doing. The line will be half way through the store to check out and one person standing watching the other saying it’s not my job. The store in Fairlea WV not 20 miles away is a little cleaner but you still can’t get checked out there either. A lot of people go to the store in Union, but are going to stop because of the above named problems. It is overstocked, dirty, cramped up and a total disaster. Hopefully someone will read this and can fix the problem.
RE: Dollar General Store#15014…100 Palmetto St Poinciana Fl 34759…Date 8/29/15@ 3:04
My husband and I live 2 blocks from this store and I have to say this store is dirty, the employees are a mess, unprofessional,unfriendly,and there is NO pride taken in this store. I managed a million dollar Family Dollar store for 10 years on 5 employees including myself and NEVER did my store look like this and my store was 3xs the size of this one. I applied for this store back when it first opened but didnt hear back. This store has NOT even been open a year and it looks like a bomb went off in it. We went in to buy a few thigs and there was only one register open with three employees behind the counter and there must have been around 15 to 20 people in line. Please look into this store because you have a great spot for a store but you need to get the right people running that store and implement recovery, and remind the employees that without customers, there is no jobs.
Several weeks ago, I was waiting outside Store #07414 at 12125 Hwy 271 in Tyler, Texas while my daughter ran in to get a couple of items. Two of your employees came out and were standing at the corner for a smoke break when they were joined by the store manager. When my daughter finally returned, she said it took a long long time to check out because there was a very long line at the one register that was open! While I realize the employees are entitled to their breaks, I find it unacceptable that three of them, the last one outside being the manager, would take their breaks at the same time when they clearly were needed inside the store!! I actually took a photo and can provide it if you are interested.
your over pricing policy
No one will probably read this, but I need to write something…
I am/was an assistant manager at dollar general.
What the customer needs to understand is that many stores are understaffed/possibly mismanaged. It is a common practice in competitive retailers to follow a shrink/volume formula in regards to policy and -payroll-
shrink- Any store loss due to theft/mismanagement/damages/wrong entries on the register
volume- profit (volume is the term used because it measures product movement/ not just Retail/Cost)
Stores with low shrink and high volume actually get LESS payroll allotted; less payroll means less store hours; that means longer wait times and less efficient/courteous service. More theft occurs here.
Corporate waits until the store shrink increases before giving that store more hours.
What does this mean to you, the customer?
When you go into a dollar general and see only 1 employee in the entire store during busy hours; and have to wait in line, or when a once glowing cashier snarls at you, it is because of this practice.
What does this mean to the employee?
Well today marked the end of the back to school period. I was alone instructed to finish up 3 rolltainers (about 2000lbs of store product), Stock 10 ‘totes’ (an average of 150-200) shelf items, inbetween ringing up customers that are frustrated because they have to bring their kids into the store to point out school items which are mandated by florida schools and curriculum.
I do well and then a pepsi vendor comes in. I have to scan in the vendor, check his product in sections, run back to the register to ring-up customers, go back and scan another stack; repeat.
The problem is that I am one of the people who care. The job itself is possible to complete; I am fast and competent. But I am mindful of the mom waiting at the register who was hopeful of finally making her purchase and leaving; the vendor who is at the end of a very long shift and has lifted probably more freight than I have that day, the rolltainers(freight) that I have been assigned to stock; the employee who is going to come in later, that I have to make clock-in early and assign a break too.
The bottom line is that it is too much for employees to take on a consistent basis. Corporate follows the formula and those that adapt stay and those that dont leave. Ive adapted to meet performance but I cant handle the stress anymore. I realized that if I stayed I could make my 11 an hour but would have to become one of those people who dont care. I would cheat in my work, and avoid customers or wait to get fired so I dont have to feel like blowing my brains out at the end of the day…
Some of this could have been avoided; store hours could be managed somewhat better; the amount of customers and their needs could have been anticipated but the bottom line is the formula which only cares about the Bottom-Line; shrink/volume doesnt account for the needs of the employee or the customer and doesnt consider that number performence may overlook the impression you leave on customers and whether or not they will come back.
I said to my manager, ” It seems like this practice punishes stores that do well and rewards those that dont.” He said, ” thats nothing you can do anything about.”
I dont like those kinds of answers and I dont like working this way. I do better at my job, the store improves, sales go up, shrink decreases so -everyone- is punished by the store receiving less hours.
It’s just business.
So is this… I quit.
STR: 14583
Exact same problems in a small store in Vincent Ohio. Added to my reasons for putting in my two weeks notice, the store manager was allowed to run the store anyway she cared too , with the district manager approval..Sad just sad. I loved my job, but that was not the way to run a business.
I can relate to this comment. I had been
With dg for about 2 weeks and when they saw how well i worked and how fast i learned, they put more work on me so not only did i do all the work they gave me i also took care of customers with a smile. The people i worked with noticed i was outshining them and started causing problemes for me, telling the manager things that weren’t true and she believed them because i was the “newby”. I went into work tonight, scheduled 4 to 10:30pm, got there at 3:30 so i could go through what had to be done for the night and to count in my drawer, 2 minutes before i was to clock in the manager informs me that i was scheduled to start at 6:30. She had a very bad attitude from the minute i walked through the door and never said anything about my scheduled time till 2 minutes before i was to clock in. I went outside to make a phone call and she came out to the parking lot screaming in my face, with customers coming in and out of the store saying i said this and that, all of which was untrue, having 2 of the other employees lieing for her. A few minutes went by and she came back out screaming at me again pounding on her chest reminding me that shes the boss. I was fired for things that didnt happen… So i was wrongly terminated. Every night at work was like working with middle school children, not a very nice work envirment. DG needs to start looking at the management in their stores. Some of them go on power trips and over step.and the employees are suffering for it. I liked my job and never complained and now i dont even want to shop there.
Str 14675
Talk to a the labor board of your State see what they say.That manager had no right to be screaming at you no matter what.
She should have listen to what you had to say to.
I also worked for DG. The store I worked at just hired an associates fiancé as an assistant bc it’s what the SM wanted to do and she does what she wants. They need to check the store managers and what they are doing. I busted my Ass for that place. I couldn’t take it anymore and walked out. I am not the person who would just walk out, but I couldn’t handle getting treated like XXXXX.
it is the first job I’ve ever quit at. I didnt like the feeling of being ‘beaten’ by a job, but I realized the situation was absurd. I know a lot of retailers put pressure on employees and limit payroll. I just thought DG would be different; that at least it would not be stupid-hard job with rediculous wait times for the customer. If its a manager issue, that’s probably because DG can’t seem to keep good self-respecting people.
yes! i agree, i work at dollar general in hot springs arkansas, and i hate it! not only are we underpaid, but they just built 3 more dollar general stores in a 20 mile span. i want to work but my hours keep getting cut iam sick and tired of this i go from 30 hrs to 18 becouse the company decides to just take our hours away..HEY DOLLAR GENERAL WHILE YOUR SITTING IN YOUR OFFICE MAKING MORE THEN WHAT I MAKE IN A WEEK REMEMBER WE HAVE FAMILYS TOO, WE NEED TO MAKE IT TOO, WHY DONT YOU GET OFF YOUR BUTTS AND TRY TO DO WHAT WE DO FOR A CHANGE, BUT YOU WONT COUSE DOLLAR GENERAL DOES NOT CARE FOR THE EMPLOYEES, ITS ALL ABOUT BUILDING MORE, CUTTING HOURS JUST TO MAKE A BUCK!!!
Dollar General,
It appears your company has acXXXXulated many valid complaints from loyal customers but are not receiving any satisfaction from your headquarters. Why is that? My story is similar in that I have frequented the Dollar General on South 47th Street in Kansas City, Kansas, store #01603 for over 15 years and it has always been a clean and well-stocked store with helpful clerks until recently. I went into the store yesterday to purchase several items for a special occasion for my young daughter. As I was browsing near the back of the store I could hear a male store clerk say some off-handed remark to one of the female clerks and I thought it was awful that he made any derogatory remark to her at all as I know she has worked at the store for quite some time and he has only worked there about a week (as he blatantly reported for all to hear). As I was standing at the registers checking out by another male clerk who appeared to be homeless, the loud-mouth male clerk came over to assist in an over-ride and when he did, I noticed on his right forearm a tattoo of a naked woman as big and bold as could be! I was so offended I almost left all my items and headed for Walmart. I was offended because I am a Christian woman, the tattoo was sexist in nature, and I thought this was a family store, What if I had my daughter with me and she saw that tattoo, how could I explain it to her when its not acceptable in a public store? The clerk had many tattoos on his arms and up and down his legs (he was wearing shorts) and I’m not against them but if they are offensive then they should be covered. My problem is with the caliber of sales staff/clerks your company is hiring. The male clerk in question left a bad impression on me as though he were saying, “Here I am. Deal with it!” I always try to give people the benefit of the doubt so maybe this clerk is immature and doesn’t know how to speak in a decent tone or respectfully to the other female clerks? Maybe no one told him to cover his tattoos? In either case, you not only have a problem with this clerk but with the other clerks and supervisor who elected not to correct this guy in the first place. I have many friends who shop at your store and we are all considering going to WalMart, the Dollar Tree, or Family Dollar until this problem is resolved.
I would like to bring it to someones attention I have lived in Sarasota Florida and there ARE ALOT OF GOOD PEOPLE HERE WITH THE EXCEPTION OF A FEW , TODAY MY DAUGHTER AND I VISITED THE DOLLAR GENERAL ON MCINTOSH AND BEE RIDGE RD.!!! AT FIRST THERE WAS NOT A PROBLEM !!! I USUALLY TAKE MY DAUGHTER THERE IF SHE IS HAVING A GOOD WEEK SHE HAPPENS TO BE AUTISTIC AND THAT IS WHY I TAKE HER THERE BECAUSE I KNOW THE DOLLAR GENERAL SUPPORTS AUTISM AND THEY HAPPEN TO CARRY MONSTER HIGH DOLLS SHE LOVES THEM!!! AMONG WALKING AROUND THE STORE NOTICED THAT THE LINE WAS NOT MOVING ,SO WE CONTINUED TO SHOP TRYING TO OCCUPY HER SHE HAPPENED TO FIND THE ONE AND ONLY DOLL THAT THEY HAD SHE WAS VERY HAPPY,NOW IF THE DOLLAR GENERAL SUPPORTS AUTISM THEN WHO EVER IS READING THIS KNOWS THAT PATIENCE IS NOT THE BEST!!! WELL IT WAS FOR ABOUT 15 MINS WAITNG IN THE LINE SHE STARTED TO GET UPSET !!! I HAPPENED TO HAVE A SMALL BOTTLE OF SODA IN MY CART I FIGURED MAYBE A SIP WOULD OCCUPY HER AND THE LINE WOULD START TO MOVE ! WELL ANOTHER 10 MINS GO BY AND 5 MORE CUSTOMERS IN LINE IT’S STILL NOT MOVING ,WANTING TO STILL GET HER THIS DOLL I ASKED THE MANAGER IF I COULD PARK MY CART AND I WOULD BE RIGHT BACK I WAS PARKED RIGHT OUTSIDE THE FRONT DOOR FIGURED THAT I WOULD HAVE MY DAUGHTER SIT IN THE CAR TO CALM HER DOWN! SHE TOLD ME THAT I COULD NOT LEAVE UNTIL I PAID FOR THE SODA ,I UNDERSTAND WHERE SHE WAS COMING FROM BUT THE SODA WAS I THINK MAYBE .95 I GAVE HER $2.00 DOLLARS SHE REITERATED TO ME THAT I COULD NOT LEAVE BY THIS TIME MY DAUGHTER WAS HAVING A MELTDOWN!!! PEOPLE STARTED STARRING AND SNICKERING I AM QUITE USE TO IGNORANT PEOPLE BUT SHE REFUSED TO TAKE MY MONEY SO I LEFT THE COKE ON THE COUNTER AND WALKED OUT TO MY VEHICLE MY NERVES WERE ON END HOW SOMEONE COULD GIVE SUCH A HARD TIME OVER SUCH A SITUATION!!! I THINK THAT THE DOLLAR GENERAL HEAD QUARTERS SHOULD HAVE SOME KIND OF EDUCATION TO THERE EMPLOYEES IF THEY HAPPEN TO SUPPORT A CERTAIN ORGANIZATION!!!!! I WAS VERY OFFENDED AND WANTED TO CRAWL IN A HOLE !!!!! NEED LESS TO SAY MY DAUGHTER WAS ALL IN TEARS AND DID NOT GET HER DOLL !! THE REGISTER WAS DOWN FOR A LONG TIME ! I SAT IN MY CAR JUST WAITING TO SEE THE CUSTOMERS WALKING OUT WITH THERE ITEMS THEY GRADUALLY STARTED MEANDERING THERE WAY OUT SO I THOUGHT OK ITS TIME TO GO GET YOUR DOLLY!!!! WALKED BACK IN AND THE LINE WAS MOVING AND THEN IT HAPPENED AGAIN”THE REGISTER WAS FROZEN AGAIN !!!!! I AM SAD TO SAY THAT I GUESS I WILL HAVE TO FIND A DIFFERENT STORE TO REWARD MY DAUGHTER !!!!!!! WELL I KNOW THAT I’VE SAID TO MUCH BUT I LEFT THERE AS AN UPSET PARENT AND MY DAUGHTER CRYING THAT SHE DID NOT GET HER DOLL!!!!! THANK YOU FOR YOUR TIME BUT PROPER MANNERS ,EDUCATION ON PEOPLE WITH DISABILITIES ,HANDICAPS ,ETC SHOULD BE # 1 🙁
seriously thinking that i am going to call the local new station about this situation!!!!! if i/ my family does not get a reply to this!!!! maybe they should have an episode on under cover boss!!!!!!! customers should never be treated badly !!!! no one should ever have to explain their situation to anyone and be talked to like a piece of dirt!!!! signed A VERY UPSET PARENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My daughter was promoted to Manager of one of these store and was excited and enthusiastic about the promotion. I haven’t seen her since!!!!!!!! We live approximately 2/1/2 hours apart and I miss her!!!!! I call and text, but always the same answer..sorry Mom i’m working. I know my kid and she will work hard but I’m concerned and think that corporate needs to take a really deep look into the staffing and security in these stores……….!!!!
All the manager had to do is just take the two dollars she was leaving to pay for soda go try to fix the registers problem then went it came back on , ring in the sale and bring out the receipt and her chan
ge to the customer in the car and apologize to her for the long wait go back in and apologize to all the customers for the delay.
I am a big fan of dollar general stores…they are great to have in small towns when there is nothing else,but I am very upset with our store in Murfreesboro ar.every time you go in I CANNOT shop because there are so many rack and buggies full of freight up and down every isle that you cannot push a buggy ….and if you want to get something you have to try and move that freight out of your way and 9 out of 10 times what you want is not on the shelf…..to top it off when you pull up to the store out front you will find half the staff sitting in chairs smoking…..you walk in and there is one staff at check out and she has a line half way to the back of the store…..they say they don’t have a place to put the stuff but if I wasn’t getting in what goes in empty space I would turn that label around and fill it with something just so my customers could find a way down the isle to shop…….I have seen stores you can shop but most around our area all look the same….like a junk store…and that is mildly said……we are a tourist town bad reflection on our town to let them see this place…….
My disposition on the aggravated assult this is the email.I really need this job please consider my application. Thanks Tatasha nohnson
I will never shop at dollar general ever again!!! I shop at the dollar general market in niles ohio at least 4 times a week and today I was utterly humillated by the very unprofessional sales associates that work there. I went there this morning to get coffee creamer for my morning coffee. I walked in and went straight back to the dairy cooler and grabbed 2 coffee mate hazelnut creamer. I cut through an aisle to head to the register to check out. 2 sales associates stops me in the aisle and one said to me ” let me look in your purse because you are shoplifting!!” Needless to say I was stunned and absolutely embarrased!! I threw my purse on the floor and told her go ahead and look through it. She then told me that wasnt neccessary to look through my purse. That upset me even more!! The other employee said someone seen me stealing. So, if an ” employee” seen me stealing why didnt they stop me right then and there?? So thatmakes me think they said that to me because iI was in my jogging pants and t-shirt running to the store real quick so I can have my morning coffee. I have never stole anything in my entire life!! I bebe worked for 20 years (since I was 16 and able to work). I make more money than both those girls put together. The fact they approched me like that was and is unexceptable!! You call me a thief, tell me I AM shoplifting, then tell me it won’t be neccessary to look in my purse when I give you the opportunity. I called and spoke to the manager and asked for the corporate number to the store. She said she doesnt know the number(lies). She gives me a number to a cell phone for the store manager I can talk to and no one answered or has returned my call. I will go to amy length to get justice for my embarrassment I encountered today. It was uncalled for. I had customers staring at me like I am a criminal. Both of those girls should be fired as well as the manager. The girls should be fired for being unprofessional and walking up to an innocent customer accusing me of stealing then acting like it was nothing cuz I told them to look in my purse. The manager should be fired for lying to me about not having a corporate number to give me and not doing anything about the situation. Saying I’m sorry does not make the situation any better or my feeling of embarrassment go away. I spent hundreds and hundreds of dollars in that store and wouldnt spend a Penny in there ever again. They should be ashamed of themselves and I will not rest or quit until I get justice (in any form) for what I went through. I still cannot believe that even happened to me. I am still in shock. So, someone who has high authority at dollar general corporate office needs to return my phone call.My name is Lisa Miller and my email is lmm1210@yahoo.com. I would appreciate for someone to contact me. I will definately pass on this experience to everyone I know so that will be more business to lose thanks to your unprofessional employees working for your company!!!!
Lisa-I just read your comment about Dollar General and I am appalled. Here is the information for the corporate office. How you get some response:
100 Mission Ridge Goodlettsville, TN 37072 615-855-4000
Please contact me very unhappy with your North Port store
I’m very disappointed in the Dollar General store in Wayne, Ne. Yesterday I made a purchase for $32.92 at 10:05am and the transaction was ran twice through my checking account. I’m not sure why this happened since my card was not swiped twice. I called my Bank ( long distance call) this morning and was told to call the Dollar General store in Wayne ( long distance call) and have them credit back the 2nd charge. I called and talked to the manager by the name of Renee and was told that she could not credit my checking account back since my debit card was not swiped twice. Basically was telling me if I’m lying then her store would be out the $32.92 but that is okay that I the customer can be out the $32.92 until you get this resolved(who is going to cover the fees if my checking account gets overdrawn?) She gives me this 800-678-9258 number to call which I did only to get told I need to call this number 615-855-4757 which is the 3rd long distance call I have to make on something that is not my error. I call this number and then get told I will have to call back again tomorrow because they will not have the transactions from yesterday until today to see where the error is. This is the worst customer service I have ever experienced. Why should I the customer have to make all these phone calls on something that is not my error. Your manger should have taken care of this and gotten back to me if this is your process. This has cost me 5 extra long distance phone calls plus all the time I have spent making these phone calls. I’m no longer a customer of Dollar general and will make sure to let my family and friends know about the bad experience I have had.
She could have cancelled your transaction and started all over again
Three people do it the same thing same same day one gets suspended what the duck is doing on in my that sharpsburg store got rid of the one that had permission from boss and the boss did it also. We were all wrong but just one. Took fall one take s. Money to pay phone bill Thursday pay back Fri. Th other one takes mone for gas an cigs thurs pays back Fri another takes cigs an candy on thurs pays Fri only one gets suspended how is any of that shut right
I just visited your store 1556 First St. Garland,Tx 75040, for a store that was closed because of rodents was bad & to have remodeled a few months ago your store is so bad again. Stocks carts on every lane you go down if you can get down it. Gum & dirt on floors. Checker talking to man while you checking out no customer service and really that’s only employee you see in store. Either you don’t care what conditions your customers have to shop in, or their liabilty falling over cartt & items in floor,or you hire people who just don’t care about anything , but getting pay check. I would be ashamed to say I worked in store that nasty & unorganized. I’ll be taking my business to Walmart or family dollar in future.
Per the race on Sun. 8-16-16 the 20 Dollar General car won and the statement was made by the driver at the end Mattt K that on Mon. 8-17-15 all items sold at Dollar General stores would be 20 percent, after futher checking i fould out it had to been online which i think is showing bad respect for elder people that does not have internet as i spent $48 at
the store close to my house and recieved nothing off also Make it fair for all or just dont do it, just my fellings
.. how does one get suspened for doing the same thing that coworker and astmgr does on the same day and also when another co-worker does nothing. Dollar General goes threw empolyes like crazy because the don’t like people that care they seem to keep the garbage around because it’s cheaper u upper mgt in that company is a joke
I would like to report that the store in Mt. Pleasant, Ms. needs help. Badly! They are closing at 5:00 pm. right when folks need things. The inside of the store is a junked up mess. In the past employees have been rude and unhelpful. I have sent the corporate office complaints and heard nothing in return. The sad thing is, it could be a wonderful store. There are plenty of people who would shop there.
I live around the corner from my local Dollar General store in Cambridge City, IN and shop there often. A couple years ago the store was in deplorable condition. Then it got better for a bit and now it is even worse than before. It is not clean or neat. There are carts all over the place blocking several aisles and counters making it impossible to shop for anything. I think I’ll go take pictures because God forbid there was a fire. No one could get out.
After 6 weeks , I returned to Dollar General in Sonora, Texas. Our great Manager Diseree Hall Was terminated on June 30, 2015
Dollar General Management, one called Michael and the other called Adrian do not know how to manage, Adrian terminated our great Manager Diseree!! The store is a dump, no merchandise any where. Containers all over the place full with merchandise. It is a shame, that we have to be subjected to such a dump!!!!!!!!!!!!!!!
Upper Management like the CEO will not even take calls. The Operator at 615-855-4000 is not able to connect any one to the Corporate office they will be terminated if they do,
What kind of a company is this???????????????????????????????////
I applied at the Dollar Gemeral in Galveston County, TX. I was not even give a chance for a interview. I am a college graduate, as well as continuing my education for BS in Human Resources. I know of a another girl applying with only her GED was asked to come in for an interveiw. I will never answer WHITE FEMALE again. I believe they completely by passed me because I am not the common race in the area… Screw DG racist again women and white enoloyees! I already know when the new store opens there will not be one white person working there!! I’ll wait to graduate and find a real job!
Typos:
Sorry Dollar General and employees… just really mad right now…
I would like to know why someone gets wrote up for having their phone on the floor with them because their 5 year old son was in the hospital.. My son had to be taken to the hospital and admitted the other night.. His father kept his phone on him so that way I could reach him and keep him updated on what was going on. The Manager wrote him up for having his phone with him instead of leaving it at home or putting it in the office.. sorry but I needed to be able to reach him asap in case something got worse and our son was looking at having to maybe have an emergency surgery for appendicits.. This happened at store 869… the One in swansboro, north carolina….
The contact form on the website is not working. I filled out the form three times before I got frustrated and came over here. My comment is regarding the Dollar General store at 3100 Military Parkway, Mesquite. Terrible, terrible store. Very poorly managed. You can’t even find what you came for because there are so many carts of merchandise in the aisles. This area is not in the ghetto but this store is filthy with trash everywhere (both inside/outside the store – especially outside the store!). RUDE staff with very POOR customer service skills – and I believe the woman I was speaking to was the manager. I understand this isn’t Neiman Marcus, but you can still take pride in your job. I HATE, HATE going to this store. I am so glad that a Family Dollar went in down the street. I know it is new and it’s cleanliness won’t last, but hopefully it won’t be as bad as Dollar General. I am writing to the Mesquite City Council to complain about the quality of this store. I LIVE IN THIS NEIGHBORHOOD AND I AM NOT GOING TO LET THIS STORE BRING DOWN MY NEIGHBORHOOD.
to whom this my concern; on aug 1 2015 I was at longo’s on 306 and lakeshore standing outside when one of your truck drivers tried to take a turn in a tight area he tried 4 times and the fifth time got mad and gunned the accelerator and hit the post that I was standing next toso I had to run out of the way or he would have hit me when he got out to see the damage I asked him what he was smoking and he did not answer in fact he never said anything he really kept trying to get out of the spot he was in I am really hoping that he is not back on the road or better yet if you do put him back out there get him a lot more training please! I just thought you need to know what kind of drivers you have thank you
I live in curry ala the manger at the dollar store in curry all how can u let her bring her kids and boyfriend stay all day at dollar how can she run a store and letting her baby girls touch cigarettes at store take them off shelves I would fire her and she steels food off shells she open them up and put them under counter yall need too fire her now store not clean or stuff not put up if u ask them for something in the back they won’t get for u something got to be done I’m calling abc about the kids touching cigarettes
West liberty 6336 finally looking great been awful for about a year. I met the new manager Jody and was was happy. Greeting everyone. Just could tell she would have the store in great shape in a month or two. My friend just called me she doesn’t work there anymore? She was the best thing that happened to this store and town bad decision
Keith thank you so much for your kind words. I feel like I let a lot of people down and I apologize to everyone. I love west liberty and all the customers I had the opportunity to meet. I’m upset about how things worked out. Dollar General DM and I had different views of the future for the store. As happy as the customers were I was told I wasnt doing anything and spent too much time in the office. I was crushed by leaving the store however I put my all into trying to make the store customer friendly and felt as I had accomplished major goals in the two weeks I was there. It wasn’t enough for dollar general as I was focused on customers and was told I didn’t know what I was doing. Evidently the customers do not matter to them.
Hope it works out. Thank you. Jody
The dollar store off highway 4 12 in Inola, OK is a joke second time I went in there to grab a couple of things before I went home, and most employees are just standing around talking about there personal life when the store is nasty, and when you ask where something is they just point cause they are to lazy to walk you to it. They should take a class on how to be professional and how to handle and treat customers. For now on I will go out of my way and take my business else where.
We don’t know what has happened to the Vicksburg Michigan store, but what a joke! The employees are always on the phone on personal calls and don’t even get off when checking out a customer. On one recent visit, the young lady was on a personal phone call at the register, which was having difficulties processing credit cards. She is telling the person, “Ya, I’m at work trying to get this stupid computer thing to work,” and chatted on and on. In the meantime, the customer had to keep re-trying their credit card and the line grew to 4 people. The other employee came up and the lady at the register gave her phone to the other girl, who continued a personal conversation! The store has been a TOTAL AND COMPLETE mess, yet they always have time for phone calls. We have asked the girls on their personal phone calls where things are and they don’t even get off or walk us to where the item is, just half-look at us and tell us where they “think” it is – where many times it isn’t. We have had to actually go outside where both of the employees working are having their smoke breaks to get help inside the store where there are no employees. Once, a young man was working at the register whose hands were filthy it was beyong belief. He was having trouble with the register and the line backed up to 5 people. There was a young lady right night to him, just stacking cigarettes and didn’t offer to help in any fashion – just kept looking at him and the line and stacking those cigarettes. We have been to this store 4 times this month and EVERY SINGLE TIME there have been employees issues. Someone needs to figure out what is going on at this store because it ISN’T working . . .
I just patronized your store in Saltillo, ms at the corner of highway 145 and Birmingham Ridge Road. Your “manager” named Queen threw my ticket at me and never offered to put my purchase in a bag. I saw a sign posted after the fact that said customers were to put their money in the hands of the cashier and not on the counter. I made the mistake of gently laying my money on the counter and I was treated rudely because of it. This is not the first time that I have encountered an employee who was either rude or just didn’t care. At this store. Maybe your hiring practices need to change. I, for one will not be good advertisement for you.
Dollar General should be ashamed of the way they treat their employees! Scheduled to work 14 hours and the only break they get is one hour for lunch!! Unless you smoke. Then you are allowed to take a break to go smoke!!That’s wrong! Not to mention they get talked to if they have to use the restroom! Employees are written up for productivity if all the freight isn’t worked in said amount of time, but with only 2 people working in the store! They seem to forget that in that said amount of time, these employees also have customers to take care of! There are times when there is only ONE person in the store. Completely stupid and dangerous! !
They are also written up if they are called to come in on their day off, but can’t. Blocked from promoting as well.
Dollar General treats their employees worse than most retailers I’ve seen!
This is just one store that I know of personally, but if one rude store manager gets away with doing these things, I’m sure lots of them do.
SHAME ON YOU DOLLAR GENERAL! YOUR EMPLOYEES DESERVE BETTER! MOST ARE HARD WORKING PEOPLE JUST TRYING TO MAKE THEIR WAY IN THIS WORLD!
NOT THAT WHAT I SAY MATTERS, OR THAT MY MONEY MATTERS TO YOU BUT I WON’T SHOP IN YOUR STORES AGAIN!!
I have to agree with you about the way they treat the employees. Tonight I just came from a dollar general in Thibodaux, Louisiana. I have been in the store several times and have never been treated rude by any of the employees working in the store. The airconditioning in the store two to three weeks ago wasnt working properly and inside the store was hot and I do mean hot. Well here we are three weeks later and still waiting on an airconditioning repairman to fix the problem. i would highly doubt that at the corporate headquarters if the airconditioning was out for three weeks that something would have been done sooner for those people I mean this is ridiculous. The high here has been 100 and 101 with the heat index from 112 to 120. It is sickening . I will not go back inside another dollar general again. The employees ought to go home and let corporate headquarters come down and take the place of those employees. i promise you a sign would be put on the door real quick closed for repairs. I will not set foot inside another dollar general store again.
We need a Dollar General in Monee, IL. There is plenty of growth and buildings available,
No grocery stores and every town surrounding us has a Dollar General which are smaller than our town. What’s the problem???
We dont want your store in our neighborhood. We have a dollar General at Thomas crossroads and we dont want one on Raymond hill and Fischer Rd. Go somewhere else.
Please do not ruin our redidential community. Let our tax money speak for what we want. I assure you we shop at the 2 DG that is less than 4 miles both ways. Tyrone, Ga/gresion trl area in the newnan area. Obama is ruling us , Don’t let DG rule our needs and wants. Thank you!
I am writing to request that you drop your effort to build a Dollar General on the corner of Fischer Road and Raymond Hill Road in Coweta County, Georgia. Traffic at that intersection is already an issue at certain times of the day, and building on that corner will just increase the volume of traffic. We chose to live in this particular area because of its lack of commercial enterprises. Please withdraw your petition to build at that location.
Thank you,
Terri Moore
Dollar general in inola Oklahoma is horrible, the store manager is rude. Will never take my kids in there since the store manager is allowed to cus in front of customers. Worse store I have ever been in.
To Whom It May Concern, I am a homeowner just 1/2 mile from a location you are trying to get REzoned at the intersection of Raymond Hill Road and Fisher Road in Sharpsburg, GA. I enjoy shopping at my local Dollar General which is only 4.5 miles away, but I OPPOSE any attempt to have the aforementioned intersection REZONED for commercial use. I moved to this area because I like the rural feel of it. Do not be deceived, the locals here DO NOT want another Dollar General right on our doorstep!!!!
Was in the seymour, wi store at 7pm on 7.31.15 and no employees in the front of the store. The two employees were in the back. The store had at least ten customers in the store. When I called for the manager in the back she was very rude to me. I don’t think the store shouldn’t have anyone around to help customers. I understand their is a bell to ring at the register, but I thought the manager was extremely rude, and then she told the assistant manager to deal with me. Way to delegate responsibility.
dg printed that if you go to dg.com/coupons you can obtain .10cent coupon to use for canned alpo . well after giving all my info dg didn’t show the ad coupon. why do you mislead people? this is wrong .
My family has been a customer of both the previous and new Dollar General stores in Clarksville, IN. The new store was a welcome addition and we began buying most of our groceries there, however beginning a year or so ago the store’s stocking became so bad that my family as well as others we talked to began shopping elsewhere. Several months ago, Carol Copas began working at the store and apparently was in charge of ordering and stocking. Almost immediately we noticed the shelves and coolers were being stocked as they should be and over the past couple of months we again began buying most of our groceries there. My wife and I were shopping in the store today and were shocked to find that Carol had been fired over a policy infraction. She’s the best thing that’s happened to that store in a long time and we believe she was the one primarily responsible for turning it around. Let’s hope her dismissal was justified because I seriously doubt the store will bounce back from losing her.
I live in Coldwater MS. Why are the stores in Senatobia MS and Coldwater MS so unprofessional?? These are the most unorganized and nastiest stores I have ever seen! It seems like every time I GO in the staff changes!!!! The shelves are always in disarray and never stocked right!!!! Maybe you need to reorganize and pay people properly to get the proper types of people to run your stores! Maybe a lot of senior citizens that are still able to work and have pride in their work!!!!
The store I frequent, in Hughesville PA, is like an oven. The employees and managers deserve to have some respite from the heat. Lukewarm water and a box fan is not adequate enough, in my opinion. Give these poor girls some air conditioning, please. It is absolutely ridiculous. I’ve even heard that an employee there PASSED OUT because it was so hot, and they had to shut the store down for the rest of the day. It is an extreme health hazard and it needs to be fixed, soon, if you carry any concern or appreciation for your employees and customers.
EBONE EAST
JUSTICE FOR THE POOR (JFTP)
POST OFFICE BOX ***
SAN BERNARDINO, CA. 92402
1.760.524.****
Dollar General Store
803 E Baseline St
San Bernardino, CA 92410
In re: Racial Discrimination and Denial of Service Claim
Dear, Dollar General Store
On July 8th, 2015 I was denied service by “Female” Management personnel MICHAEL and Customer Service Representative KAREN of DOLLAR GENERAL STORES located at 803 E. Baseline Street in San Bernardino, CA 92410… “stated that I had to leave my backpack behind the store conner before I could shop. After I left my backpack on the side of the store conner, I walked to the Restroom where I observed a sign posted telling customer to get store personnel assistance for use of Restroom, I asked service rep. KAREN if she could open the Restrooms and she said “No”….I asked her why and she said that it was store policy and that the DM (District Manager) “Jerald” had enforced this policy.
After I called Corporate, I was then allowed to use the Restroom. And as I’m on the phone talking to corporate…..A White Teenager walks in with his backpack and KAREN or MICHAEL never approached or said anything to this other customer…until I complained. On July 8th, 2015 I entered this location to purchase some KARMEX and to get change for the bus, not to be racially discriminated against..
However, this incident was caught on camera; please reserve such footage for a later date of review for discovery process.
Dollar General Store personnel MICHAEL and Customer Service Representative KAREN conduct and actions violated the California Civil Code Section(s) 51, 51.5, 51.7 and 52.
Pursuant to California Civil Code Section 51.5
(a) This section shall be known, and may be cited, as the Unruh Civil Rights Act.
(b)* All persons within the jurisdiction of this state are free and equal, and no matter what their sex, race, color, religion, ancestry, national origin, disability, medical condition, marital status, or sexual orientation are entitled to the full and equal accommodations, advantages, facilities, privileges, or services in all business establishments of every kind whatsoever.
Pursuant to California Civil Code Section 51.7
51.7. (a) All persons within the jurisdiction of this state have the right to be free from any violence, or intimidation by threat of violence, committed against their persons or property because of political affiliation, or on account of any characteristic listed or defined in subdivision (b) or (e) of Section 51, or position in a labor dispute, or because another person perceives them to have one or more of those characteristics. The identification in this subdivision of particular bases of discrimination is illustrative rather than restrictive.
Pursuant to California Civil Code Section 52
(a) Whoever denies, aids or incites a denial, or makes any discrimination or distinction contrary to Section 51, 51.5, or 51.6, is liable for each and every offense for the actual damages, and any amount that may be determined by a jury, or a court sitting without a jury, up to a maximum of three times the amount of actual damage but in no case less than four thousand dollars ($4,000), and any attorney’s fees that may be determined by the court in addition thereto, suffered by any person denied the rights provided in Section 51, 51.5, or 51.6.
(b) Whoever denies the right provided by Section 51.7 or 51.9, or aids, incites, or conspires in that denial, is liable for each and every offense for the actual damages suffered by any person denied that right and, in addition, the following:
(1) An amount to be determined by a jury, or a court sitting without a jury, for exemplary damages.
(2) A civil penalty of twenty-five thousand dollars ($25,000) to be awarded to the person denied the right provided by Section 51.7 in any action brought by the person denied the right, or by the Attorney General, a district attorney, or a city attorney. An action for that penalty brought pursuant to Section 51.7 shall be commenced within three years of the alleged practice.
JUSTICE FOR THE POOR (JFTP) is a private owned customer service and litigation resource organization. We help pro se litigants fight against corporate and governmental corruption. We assist pro-per litigants in oppression, fraud, discrimination and harassment cases. Our main concentration is customer service complaints against big business corporations. We seek justice for those in need of our help and pride ourselves in helping our protected members. We assist in Private litigation cases, State or U.S. constitutional rights violations cases, as well as Customer Service Consumer rights issues.
INORDER TO SETTLE EBONE EAST CLAIMS, AND THEREBY PREVENTS THE NECESSITY OF TURNING TO A MORE FORMAL AND COSTLY MEANS OF RESOLUTION, EBONE EAST DEMAND THE FOLLOWING FOR SETTLEMENT OF ALL CLAIMS AGAINST DEFENDANTS:
Dollar General Store
803 E Baseline St
San Bernardino, CA 92410
PLAINTIFF PLEADING DOES STATE FACTS SUFFICIENT TO CONSTITUTE A CAUSE OF ACTION
Supporting facts of CCP 51.5:
EBONE EAST claims that [ Dollar General Store denied [him] full and equal [accommodations/advantages/facilities/ privileges/services] because of [his] [RACE]. To establish this claim, [EBONE EAST] must prove all of the following:
1. That [ Dollar General Store] [denied/aided or incited a denial of/discriminated or made a distinction that denied] full and equal [accommodations/advantages/facilities/privileges/ services] to [EBONE EAST];
2. [That a motivating reason for [ Dollar General Store]’s conduct was [its perception of] [EBONE EAST]’s [race, color and sex];]
[That the [race, color and sex of a person whom [EBONE EAST] was associated with was a motivating reason for [ Dollar General Store]’s conduct;]
3. That [EBONE EAST] was harmed; and
4. That [ Dollar General Store]’s conduct was a substantial factor in causing [EBONE EAST]’s harm.
On July 8th, 2015 I was denied service by “Female” Management personnel MICHAEL and Customer Service Representative KAREN of DOLLAR GENERAL STORES located at 803 E. Baseline Street in San Bernardino, CA 92410… “stated that I had to leave my backpack behind the store conner before I could shop. After I left my backpack on the side of the store conner, I walked to the Restroom where I observed a sign posted telling customer to get store personnel assistance for use of Restroom, I asked service rep. KAREN if she could open the Restrooms and she said “No”….I asked her why and she said that it was store policy and that the DM (District Manager) “Jerald” had enforced this policy.
After I called Corporate, I was then allowed to use the Restroom. And as I’m on the phone talking to corporate…..A White Teenager walks in with his backpack and KAREN or MICHAEL never approached or said anything to this other customer…until I complained. On July 8th, 2015 I entered this location to purchase some KARMEX and to get change for the bus, not to be racially discriminated against.
However, this incident was caught on camera; please reserve such footage for a later date of review for discovery process.
There are several ways in which this matter can be resolved, including the following:
Civil litigation. Litigation will be time consuming, extremely expensive for both parties and could result in adverse publicity. Note, of course, that the complaint filed in this matter will be a public doXXXXent, and the press could show great interest in the facts of this case, something neither party is really interested in.
Discussion. The least expensive way to resolve this dispute is if Defendants DOLLAR GENERAL STORES Counsel and/or you and this office discuss the case through an exchange of correspondence, telephone calls, meetings, etc. Our experience is that if both parties are reasonable and act in good faith, they can settle matters such as these.
Mediation. The parties can agree to a private mediation with someone skilled in the employment area. This option works only if both sides are motivated to resolve the case.
If you have an insurance carrier with respects to claims such as this, you may want to contact them at this time. This letter is written solely for the purpose of furthering settlement discussions.
YOUR IMMEDIATE REVIEW OF THIS MATTER IS REQUESTED.
We look forward to your reply on or before August 9th, 2015. OR A CAUSE OF ACTION WILL BE FILED IN A COURT OF LAW.
Very truly yours,
By: _____________/S/____________
JUSTICE FOR THE POOR C/O EBONE EAST
Letter of Demand prepared by:
Ebone East
JUSTICE FOR THE POOR
P.O. BOX *** SAN BERNARDINO, CALIFORNIA 92402
(760) 524-****
ebo***@gmail.com
PLEASE can we get the stores to get molasses you do have it at christmas but we need all year
Thanks
We need a Dollar General in Myrtle Missouri. It is a rural area, but the people who live around the area have to drive 12+ miles to get to any store. I honestly feel there would be enough residents in the surrounding area to make it a success
Just for every bodies information. I was told today, that Dollar General Corporate Office does not read this web side. They requested that we go to I have tried but could not find were we could leave a comment. If some one has more info please tell all of us
Here are the new Officers from the Executive Offices
CEO TODD VASOS
CFO JOHN W, GARRATT
COO JEFF OWEN
Just called the Executive Office Phone number. The Operator is refusing to connect me to any of the Executive Offices. I guess the change in Executive Officers has made no difference, What a shame. I guess we will have to get hold of the Stock holders and Board of Directors of Dollar General
Two of the employees of the dollar general store in robeline,la was at work on Facebook harassing people.they spent three hours on there and mentions the stores name and location in their statements more then once. They are not getting paid to play on a social media network.I do have the screen shots and be willing to FAX all of it to y’all. The names are Corie Allbritton and Heidi Garcie. These two should not be allowed to keep their jobs.thank you for your time and waiting to hear back from you.
I want to inform you that your manager of dollar general on hwy.62 in franklinton Louisiana, Charlotte wiggins, will soon cause you to loose business. She acts so unprofessional and down grades your customers. I have been going to this store since it was put in this area. I used to enjoy going to this store, but because your manager feels the need to down grade me and others, others as well as I, will take our business else where. We no longer want to even look at this store because Charlotte has made it impossible to walk in the store and feel comfortable. We refuse to spend our money somewhere it is not appreciated.
Store 06974, Sonora, TX
When I started working at this store it was a complete disaster. The shelves were bare, there were boxes of unopened merchandise, rolltainers, totes and u-boats full of merchandise all over the store and there were 475 totes in the stockroom in addition to many other rolltainers and u-boats. The store was supposed to open at 8am and close at 10pm. Before I started working there many days the store didn’t open until 10, 11 or 12 because the previous manager was hungover and wouldn’t/couldn’t get out of bed. When I started working there 3 employees quit which left me with only 2 employees. We had signs all over the store and I talked to many people and let them know that we are in desperate need of employees. Nobody would work at our store because the starting pay was minimum wage and Stripes (there are 4 in our small town) started out at $11.00 per hour. Family dollar started out at $8.50 per hour and Lowe’s started out at $9.00 per hour. After reporting this information to Jeff who was our regional director at a time he had a meeting with Micheal Mullins our district manager and it was approved for new employees to start out at $9.00 per hour due to competition in this town. Finally I started getting employees. I was told after the employees were there a couple of weeks payroll budget would increase for the new employees – I thought yeah finally some relief. Maybe I won’t have to work from 6am to 6pm by myself all he time!!! The problem then came that payroll did not go up enough and my full time employees started getting only 20 hours a week We worked on the store got things on the shelves, started working on the totes in the backroom. Things were really started to look good. If only we can get more hours so that the store will start looking great. I asked about payroll going up so that we can finish getting the store in order. I was told that when sales go up, payroll will go up. Word got out in our little town that we are really working on the store and the sales went up to number 1 several times and in the top 3 many times. I asked about payroll again. I was told you are not going to get more payroll your people make too much money. THE STARTING PAY WAS APPROVED I WAS TOLD TO PAY $9.00 FOR STARTING SALES ASSOCIATES. Two of the employees have been there for 8 years of course they are going to make more money. One asst manager was transferred from another store already making $12 an hour. I think that has to do with the fact that she was hired by her mother out of Junction. If the part time employees got 20 hours a week and the full time employees got 30 hours a week payroll for each week would have to be 3045 at a bare minimum. Unfortunately payroll is generally about 2100. Which means unless it is T+1 or T+2 I am most likely working by myself from 6am to 6pm. During that time it is impossible to even take a restroom break because I am the only person in the store. Because of me not being able to have a bathroom break I went to the hospital due to side affects of not being able to use the restroom for so many hours during the day. We have done a lot of good to the store. The totes in the back went from 475 to 269 since I have been there however it is impossible to get the store in order with the payroll budget that I have. I really wish that payroll in district 92 would come out like it is supposed to which means in hours instead of in dollars so that maybe someone would have figured out that there are not enough hours to get the store looking perfect. Unfortunately we have a new regional director in our area. When he came into the store for the first time he was shocked. My district manager told him that he keeps sending the smart team in my store to help me and they had the back down to 5 rolltainers. I can tell you that is not completely true because it did not happen when I was working there. Due to the fact that my DM did not tell the entire story the RD told the DM to fire me. I worked my butt off for Dollar General working 65 to 80+ hours a week and I was fired because of a lie. I tried to call the DM to let him know the store is much better than when I started, the payroll does not support even the full time people getting 30 hours and our store has never been down to 5 rolltainers since I have been there but Adrian Casillas (the RD) will not return my calls. I am not sure how well this DG store will do now that I am no longer there. The town is very small, very loyal to it’s people and they really love the progress that has been done to the store since I started working there. Many customers cried and are showing up at my house to talk to me. Most of them have started going to Family Dollar or driving an hour to San Angelo to go to Wal-Mart because they are so upset that I was fired.
I am one of these Customers who has not gone back to Dollar General. I will be a witness for Diseree Hallk if she ever needs one. She should file with the Texas Labor Board working so many hours. When she became the Manager the store was bad in any way. Containers all over the store you could not walk. I talked to RM, he is not very smart and the same goes for the DM. The RM lives in San Antonio what would he know. I was trying to met with both to no avail. I support, together with many Customers every thing Mrs. Hall has written. All I can say SHAME ON YOU CORPORATE OFFICE OF DOLLAR GENERAL. You do not know how to run a business. Management of Dollar General, you must blind deaf and Dumb not to read all the comments from all over the United States concern the mismanagement of your stores. I have taken my business to Wal-Mart and Family Dollar.
I have tried to call the labor board and i cant get NO help. I use to work atvDollar General 15022 in china Texas. The manager Miracle is so unprofessional, she curses the employees and the customers. The district manager Gabe will not helping at all. If you make a complaint to her about Miracle she tells her what was said and who said it. Those that is still at the china store needs the help. They are being abandoned out there in the workforce. The executives get all the money and we got the mistreatment. I just quit the store and went somewhere else. Executives there are good workers in the field but they need your help.
Nasty store employees smoke in front of the store while we wait in line inside. I will not return to this store at 15797 hwy 36. Covington Ga. 30014.
I am letting you know that one of your stores near my house is a wreck. The store is ALWAYS a mess..merchandise in the floor, dirty floors, new merchandise to be put up in boxes all over the store. I took pictures tonight and almost every aisle is a mess. I can’t believe you allow your stores to be managed like this. Do you not have someone check on these stores to make sure they are presentable. Makes it NOT a good shopping experience. Store # 10122 3309 Pelzer Hwy, Easley SC 29642 (864) 306-8003
I walked out of my job at Dollar General last Wednesday. My last pay period I worked around 30 hours at 2 different stores. I got a message saying my check was only going to be 75.00 I get paid 8.50. Which means I am only getting g paid for 10 hours. What is the corporate payroll number??
I hardly ever get a break and they still take that out of my check. I was scheduled to work 43 hours one week and I was only paid for 33 hours. I only was allowed to take 3 breaks that week, which were only an hour a piece. Where did my other 7 hours go? I cant say anything to my manager because he is the one doing it…
got clover valley liquid creamer for my mother in law 2 weeks ago. never thought to look at the date on it, silly me. a few days after while useing some in my coffee i noticed that it had expired in march 2015. it is july 2015. took it back and took it to the manager of the store that also mentioned to another employee that it expired a while ago, never got any money back or even a new one only got brushed off as she started to take care of another coustmer. it was busy so i didnt really mind as long as this didnt happen to anyone else, it was just a dollar right… wrong, it has been 21/2 weeks and have been there about 3 times for small things that i remember and wouldnt you know it…. 2 1/2 weeks after the fact there is still creamer on the shelf that expired 3-02-15!!!!! are you kidding me?!?! took pictures, maybe they will finally do something about it!
One of the worst companies ever…I cant believe I worked there for as long as I did.. I was a damn good employee, brought up sales, cleaned up the store, I was treated unfairly from the get go…I think it’s because I was a hard worker and could do a better job than the Manager. DM is worthless and rumors have been flying around for years that he takes sexual favors for advancement…All the stores in my area are Managed by woman who didn’t even take their own Tests because they wouldn’t pass…Corporate needs a serious overhaul of its Management. There is no such thing as an “open door policy ” if you tell every employee what was said and even other stores… sad sad sad… even better it took 4 people to replace me!! And all I wanted was “hey, thanks for all your hard work.” Lead Sales” is a joke more like keyholder or closing manager…count all the money, lock up the store and take money to the bank for less than $9/h, slap in the face….well at least I know my regulars no longer shop there..sales have dropped and the store looks awful… it’s all because DG don’t care, profit over people all the way..
I have been with Dollar General for just about 3 years. I joined the team because I enjoy providing great customer service and the fact that our store is a busy store. I do have to say thank God I do not have to depend on Dollar General to pay my bills as this is a second job for me as I am an Active duty Soldier just about to retire from the military after 25 years. No one can live off of minimum wage especially when they are trying to take care of a family. Yes, I was fortunate not to start off at the minimum wage and was hired as a Key Holder only after being there 3 months. These low wages are the reason why people don’t stay with DG thus the high turnover rate of employees. DG requires a lot of manual labor for the little pay and unreasonable requirements to get product out. Who in corporate really believes that a 1200 piece truck can be put out effectively within 2 days. Not happening folks! It can happen if the store managers were given more hours to put out the truck. When you only have 2 people working, what can you really accomplish between taking care of your customers. Customers should come first! On another note, where is the safety of employees? DG should be trying to protect their assets (Employees first then product). When we have to open by ourselves or the store manager does and then close with only 2 employees, there is no way that we can be safe in the store and meet and greet with our customers. At one point we were taking unnecessary measures to protect cigarettes due to recent losses for them. DG hasn’t taken any extra measures to protect its employees nonetheless other products but they sure are cutting hours each and every week just so they can make a profit. Cutting hours only hurts the store manager who then has to work those hours with no assistance and always working over 50-60 hours per week. they have families too and a life outside of DG. Just like the Army, you take care of Soldiers, they will take care of the mission. Let’s talk about some other things., Food stamp cards, cigarettes, no shirt no shoes service/dogs. The food stamp card is for an 18 year old and older. It is not for a 10 year old to use. I called Health and Human Services to find out the rules and it is for the adult to use. A customer called the DM which I gladly obliged the phone number to then receive a phone call by the DM asking about the situation. A parent was in the parking lot and sent her kids in to buy junk food with card and I made them go get their parent. Boy was she pissed. Oh well! Some of our customers are misusing these cards and there should be a better accountability on their part and HHS when issuing them. As for cigarettes, why do we need to card an 83 year old? Come on seriously! We have regulars that are over 30 years old and yes we do ask for their ID. I can see if they are questionable of age, then yes but why am I asking a person who was born in 1933 for their ID card? As for no shirt no shoes policy. We have customers that come in the store with no shirt and no shoes. I asked the store manager about it and she consulted with the DM. DM responded that we couldn’t tell them that they couldn’t come in the store. Why are we allowing dogs in the store? These are not medically needed dogs either. Are we running a zoo or a business? What does the FDA think about this? We are selling food for God sake. If we allow our standards to drop then what type of message are we sending to our customers? Team meetings, what are they? I have been to two since joining. Why only 2, because the store manager is not given hours so that we can sit and talk together as a TEAM to discuss TRAINING, issues, concerns, what to improve on, Store Goals, etc. Dollar General needs to give more hours when someone is in training to start at the store. Employees are almost immediately thrown on the register without any training. Do your CBLS and now you are trained! Wrong answer if you want the store to be ran effectively. How about sending CEO Richard Dreiling undercover since no one knows him to see how the stores are being ran, how they look, and how employees are being treated. I would like to say in our store, we do set standards. We are too look nice and treat every customer with respect. I do believe the store manager who was thrown in the store just a year ago is doing the best she can with little support from higher management. We have come a long way since the previous management team. We need higher wages and more personnel in the store in order to become a better store. Let’s not just think about the money you are making by cutting hours but think about the employees and how their families are living.
Your new store #15432 in virden . Needs cleaned up.trash on floors as well as outside.it sad the management don’t care.
I received a coupon for a grand opening first 50 people would get a free gift card and bag. Needless to say when I got there they said it was for last Saturday. Told them I had just received the coupon this week how could that be. Never the less I am really disappointed I feel like they false advertised. Not sure if I will return to any on the stores. I usually shop 3 to 5 times a week.
As predicted on May 24, 2015 comments on this Web side, our store Manager was terminated as of 7-3-2015. Management in TN does not care. The only thing what will hurt Dollar General is to take our business some where else. Our store number is 06974 and located in Sonora, Texas. I have been shopping for a long time in this store, but as of today that will end!!!! Every month, I have left around $500.00 at this store but not any more. I am going to Family Dollar, and so will a lot of other Customers living in Sonora. Why would we support a company like Dollar General. Based on the information on the Internet the three top Management persons are:
RICHARD DREILING, CEO
DAVID M TEHIE, CFO
GREGORY A. SPARKS, COO
The operator when you call 615-855-4000 will not connect you to the CEO’s office. What kind of a company is this, who does not care what goes on.
The manager at the Dollar General in Barboursville, WV, (Bonnie) has had the nastiest attitude since she started.
I have been a loyal shopper since moving here in 2011. I have paid for each and every item I’ve left that store with. Yet she continued to follow me around the store since she began there. All the while I watch other people steal. But she’s so focused on me, an African American Veteran of the United States Navy and a disabled citizen that this store has been robbed blind.
Other store associates have quit working there because of her. Long time customers have stopped shopping there because of her. She is quite unhelpful. And when she does help it’s usually to show off for other customers or employees.
This evening I went to the store to purchase paper towels. She stopped me and told me that she had filed a report with the local Police on me and that I was no longer allowed in the store. Due to an incident involving two women I had just met 3 days before in that store and an employee by the name of Tristan. Tristan is a known theif, shoplifter, and drug abuser hired to work there. I have on a number of occasions witnessed Tristans boyfriend enter that store and go to the back, where Tristan checks to see who’s looking and follows him. I have not seen what they were doing, accept that he usually leaves with something without going to the register.
I believe I have been profiled and targeted by Bonnie and now also by Tristan. I’d sure like to know what if anything corporate will do about this. Probably nothing. I’ll be speaking with them and an attorney next week to Guage my legal recourse.
A lot of reasons why especially the store in Bradenton, fl off of 15th st doesn’t have any decent employees and why you cant keep them is because the manager and supervisors do not know how to treat the employees with respect and yell at them. I also have the experience to ask the manager repeatedly about my paystubs and have never received them. This is completely wrong. I have tried to email you guys about this problem but for some reason it just will not go through. The manager at that store is unorganized and does not know how to talk to his employees the correct way. I was there for 3 months and never received a name tag and just for a lonely cashier towards the end of my employment before I quit yes I was receiving 40 hr a week but my manager was not taking in account that I had 3 children at home to take care of. When I asked for a day off or called in I received a guilt trip and possibly yelling because it was my fault that I had made his work load bigger, when all he had to do was hire more employees and treat them with respect. And the other issue is that for the first 2 months I was working there and never received a 30 or a 15 min break at all until my last couple of weeks.
The dollar general in wyandotte Mi at ,3901 fort has very filthy floors now and it never was like that before . I guess I will shop else where . too dirty in there now . sad
To whom it may concern dolIIar general has the dirtiest and most unorganized stores I have ever been in.The employees are not professional with appearance either. You cannot get through the aisle for stock in boxes that was never put on shelves.You have to watch cashier because thet will pad the bill.If you want to stay in business clean up the mess and hire decent looking people.NOT TATTOOED OR PIERCINGS EVERYWHERE AND LONG FINGER NAILS.TNAILS.YNAILS.YOU NEED TO MAKE YOUR COLORS YELLOW AND NOT GOTHIC BLACK.TBLACK.THE STORES IN CONWAY SC ARE AWFUL
this store is in need of a good manager. this store is so dirty. The isles are so cluttered shelves are so bad. I feel bad for the people who work their, Employees on the phones while waiting on you. eating behind the counter. and the trash that you see behind the counter. this is a shame, I used to enjoy dollar general.. not so much anymore…
what store is this , in what city and state
On June 25 2015 I sent my husband to get some house hold items at the dollar general on captain cade road in Coteau Louisiana. I sent him with a hundred dollar bill to pay for the items and we didn’t realize until after he got home that the cashier hadn’t given him all of our change back the change amount should have been $82.38 but he got back $62.38!!!! So I called the store to ask about it the manager said “ma’am we close at 10pm and I will defiantly give you a call to let you know if the cashier drawer was over……guess what she nevered called back and when I tried to call back they would answer the phone and I could hear them talking about how “haha she ain’t getting that 20 haha” are you serious!!!!! I wouldn’t recommend that store to anyone in this area and trust me I am not done with the situation I want my money that was kept from us…..if anyone with the authority reads this I would like the matter taking care of a.s.a.p!!!!!
Dear Mrs. Romero, I wonder what the chances are of finding an attorney or a firm who will take this as a class action lawsuit. At some point Dollar General needs to be reminded that it’s loyal and long time customers that keep them in business. Maybe if they a good taste of how the law protects us customers from the low practices they have, perhaps they will get a clear enough message to clean up their act. Please feel free to contact me at any time.
This is an answer to Geof Oliver Yes, you are right!! A class action lawsuit would be the answer. We, the Customers should be protected. Dollar General Corporation and its Management team does not care. I, for one will no longer shop at Dollar General, regardless what bargains they have. I am taking my money where, I am appreciated.
Seagraves tx dollar store has been closed …. when will it open again.. I was told to hurY and shop at 5 in the afternoon.. then the doors where locked and closed..PLEASE GET THEM SOME HELP….. WHY HAVE A STORE IF IT’S NOT GOING TO OPEN
I go to your store #12984 at 5175 sw 8th st, in Miami regularly for about 5 years since it opened.
About 12 to 18 months ago I wrote you another e-mail like this about the terrible and fall dangerous condition your store was in, You may be able to find that email by searching my name, Today it was much worse !
Today as soon as I walked in I saw small pieces of papers all over the floor, Brown incoming stock boxes on the floor all over the store, Small, Medium and large, Full, Half full and empty, Boxes in their shelf display boxes on the floor, Many of these boxes were not just in isles where you could see them and not trip over them, But just around corners at the ends of the isles so it was even easier to trip over them !
The items on many shelves were all disheveled and facing in any direction and items in totally wrong locations.
Other shipping boxes actually being unpacked and stocked on shelves appeared to be unpacked and their contents just spread out across the entire isle in the women’s hair colors or treatments department. Later when I asked a question trying to find a home room temperature thermometer, Not one employee spoke English.
I don’t expect you to believe me, You may think I got in an argument with a manager Etc. (Hard to do without them speaking English) And I am just trying to cause them problems ?
But I see you have security cameras, Please have a higher level manager preferably out side Miami- Dade County look at them (Camera recordings) in the store in person or if possible remotely on line and see what this store looks like !! ? You need a supervisor from outside the area because all the immigrants which it is seen very well by them that they only hire their own 100% will cover for each other no matter how high a level “local manager” it is that you send in there,
I hope your security cameras are watchable from your home office !
Another thing that happened when I checked out I thought I gave the cashier a $20.00 bill for my 4.17 purchases ?
I got change back for a $10.00 bill, I am not 100% sure I gave here a $20.00 bill ?
But as soon as I questioned my change and told her I was fairly sure I gave her a $20.00 Bill (this was the one employee who spoke a very little English) Even though she had finished the cashiering of my purchase and had closed the cash register drawer, She picked up a $10.00 bill from out of my sight and showed it to me ?
If that is the way you train them, To keep the bill out of the register then that would seem normal, But if it is Not then it seems she may have had it there so she could quickly go to it and show it after actually accepting a $20.00 bill ?
Again I am not 100% sure it was a $20.00 bill, But I always know how much money I have in my wallet and I thought it was $20.00 + a one dollar bill. So because I am not 100% sure please don’t take this situation too seriously but please just keep track of it and see if this happens with her more often than would be normal mistakes. My purchase was at 2015-06-23 16:28:09 as printed on the bill (Maybe you have a security camera looking over that cashier’s shoulder when she accepted the $10.00 or $20.00 bill ?)
Also your stores all of them in Greater Miami are wide open for a EEOC hiring discrimination Civil Suite because all of your employees are one Race/Nationality. How do I know all your stores are like that ? Because all stores in Greater Miami are like that Walgreens, CVS, Walmart etc. etc. And these are American owned stores, The Hispanic owned businesses are even more discriminatory in their hiring.
Thomas Buyea, Miami, Fl.
Having recently moved to the King NC area, I have gone to the Dollar General there, store #07517, and was not only disappointed in the service, but appalled at the sloppy nature of the store. There is always a long line of customers waiting at the register, the cashiers are slow and not very courteous, many items are out of stock, and the overall store is a huge mess. Not only do they seem to have management problems, but whoever is the district manager is not doing their job either.
I went to Dollar General Store #08646 in Lake Charles, Louisiana. I went in to purchase a OneVanilla Prepaid card, I told the Cashier I needed 105.00 put on the card. I had a few more items and my total came up to $120 something. When I got in my vehicle I looked at the receipt and saw she “added” 100.05 to my card NOT $105.00, I went immediately back into the store and the Cashier called the Manager. The Manager said their was nothing that could be done, except me give her $20.00 more and she can add the 5.00. I told her that was not my mistake, it was her Employee mistake and I shouldn’t have to spend more money to fix her mistake. I called Dollar General Customer Service and they informed me a REFUND could be given on the prepaid card. The Store Manager said that Dollar General Customer Service does not know their system and the way the Cash Register is set up so they shouldn’t say that.
By this time I was very upset and just fed up with the whole situation. When I went back to my vehicle to pay the bill over the phone with the OneVanilla prepaid card, the Company kept declining my purchase. I knew since a good 2 hours had lapsed that would have given more than enough time to hit the card. I called OneVanilla Customer Service and they informed me the CASHIER AT DOLLAR GENERAL DID NOT ACTIVATE THE CARD CORRECTLY AND NO MONEY WAS ON THE CARD!!! I was LIVID by this time. I walked back into the store and told the Manager I WANTED MY MONEY BACK NOW. The Cashier did not activate the card correctly and I can’t even use the $100.05 that I PAID THE CASHIER. The Manager explained the Cashier was “New” it was only her 3rd day and maybe she did make a mistake. We’ll I’m so sorry Dollar General DOES NOT TRAIN THEIR EMPLOYEES WELL, BUT I WORK HARD FOR MY MONEY AND DO NOT APPRECIATE PEOPLE PLAYING WITH IT. I had to call OneVanilla back and do a claim, I had to fax over my ID and Receipt and once the department looked over the claim, they would put the money on the card within 3 business days. ARE YOU SERIOUS WHO HAS 3 DAYS TO WAIT????? I called Dollar General Customer Service line AND STILL WAITING TO RECEIVE A CALL BACK REGARDING THIS SITUATION!!!! I’M STILL WITHOUT MY MONEY AND NOBODY SEEMS TO WANT TO RIGHT THE SO MANY WRONGS!!!!!
Dollar store in Powderly ky. Is pathetic. Store us a mess and they have 3 check outs but rarely no more than one is ever open. People lined up and they always say it’s the store they won’t hire enough people to run this store. It’s awlful.
You all are wasting your time complaining about Dollar General to Corporate because all these things you all have mentioned has been going on for years…Yet nothing has been done to fix the problem. You have some DG stores that are well managed and clean but 85% of them are a total disaster. By that I mean, under staffed..freight needing to go out..carts or products in aisles..dirty floors..products in wrong place..shelves bare…AND THE BIG ONE…YOU CAN’T RUN A STORE /RESET THINGS WITH ONLY 2 PEOPLE ON SHIFT AND EXSPECT IT TO LOOK NICE ALL THE TIME. When you have a busy store like DG, like it can be for some, it’s hard to do the things that needs to be done. Several DG stores are busy from the time their doors open till closing time. This company has the biggest turnover with employment because of: lack of pay, hrs, and over worked. If DG was really concerned about all these issues coming from their customers and/or employees, they would of done something about it already. Dollar General gives certain amount of HRS to each store each week based on that stores buisness. If they get alot of buisness/$ then that store gets alot of hrs to work with for the employees of that store but it that store doesn’t get a certain amnt of buisness then that store gets less HRS. If you think about it , it’s not fair to the employees or the customers if a particuliar store gets less HRS to work with because that store will continue to hurt, which will continue to effect the buisness. DOLLAR GENERAL IS A MILLION/BILLION $ COMPANY WHO SHOULD BE ABLE TO SUPPORT THEIR EMPLOYEES AND CUSTOMERS BETTER THEN THEY DO. THEY ARE SUPPOSE TO BE ALL ABOUT THE CUSTOMERS BUT SO FAR ALL I HAVE SEEN IS THEY ARE ALL ABOUT THEMSELVES.
What is the deal with the Digital Coupons? I’ve been trying to use them for two weeks and my luck has not been very good! Frustrated customer!
On June 1, 2015, at Dollar General Store No. 10126, Independence, OH 44131, I purchased three items totaling $6.50 + 0.52 tax = $7.02. I gave the clerk $10 + .02 and received $3.00 in change. My receipt I received indicated that I had given $100.32 and received $93.30 in change. I did say something about this to the clerk who made light of the error but did not make any attempt to correct it.
I don’t know if this was a legitimate mistake or if the clerk was attempting to do something illegal and thought it should be brought to your attention. I still have my receipt and can send you a copy if you would like to see it.
THE DOLLAR STORE #06466 IN RINEYVILLE, KY 40162 HAS GOT SO WORST YOU ARE NOT ABLE TO GET THOUGH THE AISLES WITH STOCK TO BE PUT OUT….SHELF ARE NOT ORGANIZE, PRODUCTS NOT IN THE RIGHT PLACES, AND IS DIRTY….IT HAS BEEN THIS WAY FOR MONTHS ON MONTHS….THIS IS ONLY PLACE THAT PEOPLE CAN GET THINGS ON WAY HOME ETC….SEEM THE MANAGER ANGLIA NOT INTERESTED IN WORKING WITH EMPLOYMENT TO DO THEIR JOBS, A LOT OF WASTED TIME…. SEEM TO BE ME THE STORY NEED TO HIRE EMPLOYMENT FOR ONLY STOCKERS (1 FOR DAY, 1 FOR NIGHT) 2 CASHIERS, DAYS AND NIGHTS). I HOPE SOMEONE WILL READ MY CONCERNS AND CHECK ON THIS STORE UN-ANNOUNCE TO SEE HOW BAD THE STORE IS….RINEYVILLE A VERY SMALL COUNTRY TOWN ONLY A BP AND MINI MART AND THE DOLLAR STORE, BANK, SCHOOL, AND FLOORING COMPANY…WE DESERVE BETTER…THANKS
I don’t know what exactly is going on in Dollar General store 12253 in DeKalb IL, but whatever it is it’s making me uncomfortable as a customer. One MOD is always on the phone complaining about other workers at night. Now, I don’t usually shop at night, but lately I had to, and I don’t ever want to do it again. That MOD at night is extremely rude, tells customers to wait because she’s on the phone, talks down to the other workers, and is always talking horribly about her boss. There is no excuse for that. She should not be complaining to customers about her work problems. I’m not your therapist. I’ve also heard some negative terms used to describe their workers who are black, and this upset me greatly. Obviously this MOD needs some retraining or to get out of this store. As a customer I was uncomfortable, and I cannot imagine what it is like to work with such a negative nancy. I believe her name tag said Lisa, but I’m not sure.
Dollar General has many issues where i am located. lets see, first all the employes that work there think they need to park in all the parking spots by the door, so us as customers get to park far away. thats great when we have horrible rain storms. we get soaked!!!!!!! also the managers think they need to have there kids come into work with them and stock shelves, take garbage out, clean parking lot. really!!!!!!all the cashiers are the rudest people i have ever met, dont think about asking them where something is, its like i am bothering them when i ask. and there not even supposed to be there! something needs to change with this store asap!
I am from Moultrie Georgia. I shop Dollar General stores frequently in serveral towns whereI travel. My office in Moultrie on 1st Ave SE. The Dollar General store on 1st ave is by far the worst store that I have incountered, unfortunantly it is the one that I am closest to most of the time. It is so junky!!! There is always stuff in the isles blocking the shelves and the emplyees are constantly changing and usually appear to be uneducated about how they should conduct themselves at a business. It is the topic of conversations frquently by pepole of this area. Maybe you should look into this matter. Another thing that I have been bothered by in several of the stores are the yellow baskets that are provided for shopping. They are so dirty that I hesitate to put my items in them, very dirty. Can’t there be some method of soaking them or some way of cleaning them. Just thought that you should know.
Dollar general Momence Il. This is a true story. So there was a girl who worked here named Dana. Started as cashier worked up to being in charge in the evenings. Then manager left. She was in charge of store until new manager showed up. Doing a great job. Ask District Manager if she could be Assistant manager. District Manager said i would think about it. Then district manger brings in New General Manger and Assistant Manager. I was told on Tuesday by a cashier working. On Monday the New General Manager Fired her. There is something seriously wrong with the way you treat employees.I feel sorry for her. She busted her but for DG only to get fired. She was a very nice young lady.
i don’t usually complain about rude cashiers being one myself I understand how it feels to have some complicated customers from time to time but today I went to the dollar general store# 04204 in Jackson Tennessee and the cashier jerks the merchandise out of my hand I tried to over look it and politely asked “how are you?” She doesn’t reply and when she finished ringing me up she turn around and faced the other direction I paid with my card and when the receipt prented she barely turn to give it to me I said have a nice day and she replied “oh I will” now I’ve worked in fast food and retail for about 4 or 5 years and if there’s one thing I know not to do that’s turn your back on a customer no matter how bad your day has been I just don’t think that’s away to run the place or treat your customers because if your rude to them all they don’t come back and if they don’t come back and business gets slow at that store they can’t run it then a lot of people loose their job all because she was having a bad day thanks
To Whom it May Concern:
I would like to thank you for building a store here in Lancaster, KY. This store has my shopping a lot easier and saves me from driving to Stanford to shop. There is a problem with the new store that myself and others believe you need to address: The store is getting to be a mess; the stock is sitting in the aisles making it almost impossible to shop! The store is dirty! By this I mean the floor is covered with stuck down chewing gum, and debris. The bathrooms are filthy and continually one is out of order and they send everyone to the same bathroom! I think you all can do better than this! If you can’t maintain, clean, and organize you will soon FAIL! I am just trying to help you make a better place for all of us to shop. I have already started driving to Wal-Mart in neighboring towns to escape having to deal with the nastiness and general lack of concern for customers! Signed Colin Powell
Did you find a way to not accept my comment by continually saying error for everything I type!!???
I really don’t know how the Dollar General in Edgemere Maryland and I frequently shop there, however I still some complaints about the general manager named Karl. this manager does not deal with complaints and he acts like he doesn’t care about anything the store. There is a shelf that is about to fall on the floor because someone place a container of kitty litter on the top shelf and it could fell and hurt someone. I informed the general manager and he didn’t do anything about this problem, so that is a safety hazard for anyone. The pin pads don’t always and they need to be updated but the general manager doesn’t make an effort to order and update equipment. He orders too much of a particular item and he doesn’t order the merchandise that he needs to order so there some empty holes on the sales floor. I was informed by a manager that she couldn’t order the correct amount of inventory however the general manager cannot order everything that the store needs. The sliding doors are broke and the air conditioner is constantly running so all of the cold air just goes right out the door. I was in the store one night shopping and I saw three individuals stole something from the store and the only thing the general manager said at least it wasn’t expensive merchandise. He doesn’t care about how much inventory goes out the door from shoplifters and there is a limited amount of people working the sales floor and running a register so the employees cannot catch them. I have also seen the general manager going out the door and taking multiple smoke breaks and when I need the manager to void something out for me he’s is either outside in the backroom and I shouldn’t have to ask a customer to hunt them down.. Please you need to something quickly because I don’t think that I can endure anymore
The Dollar General here in DeSoto Ks. was opened about two years ago.Thanks to the cities code requirements the store has landscaped a good portion of space close to the building and on outer edges. Quite a beautiful site. This year we have had good rains and the plants and trees are growing well. I can only estimate the added cost of the city requirement was in the tens of thousands of dollars.
Now in the fully mulched beds there are thistles two feet tall ready to bloom and spread there seed to all the boundaries. Weeds have completely taken over. I in all my 56 years
have never seen such a waste of money. The place changed from garden to dump in one spring.I assume that it must be pure greed on the owners part.A gallon of weed killer at fifteen bucks and a hour and a half labor twice a month must have not been budgeted.
I worked retail for over 50 years and very seldom complain but I have had it with my neighborhood store. It is located at 621 North 28th St, Van Buren, Ar 72956. The shelves are never stocked. Sometimes I am in there three times a week hunting dog food. The shelves are always empty. There are always big cage carts and Z carts setting every where. You can’t get down half the isles and forget using a buggy. I have ask several times if they will go to the stock room and get me a case of dog food and every time they roll their eyes and take deep breaths like I have ask them to jump off the building. I am always told they are sorry but they can’t get to it. Today I ask and I got the same rude gesters like I am bothering them but one lady final went back got in corner where she thought I could not see her and just stood there. She then came out and told me same story. The only problem is I could see the boxes of dog food and all she had to move was a big plastic covered pkg of dry dog food. You probable won’t miss my $200 a month I spend in there but I won’t be back. Fred’s is just as convenient but they did not carry my dog food. I was told today they would start ordering it for me. This store needs a overhaul and some new help that wants to work. I might add also when I was in there both women were behind the register desk and there was one other shopper besides me.
TO WHO IT MAY CONCERN:
YOUR MANAGER IN THE MONTPELIER LOUISIANA STORE IS A JOKE. HE IS RUDE AND IS CONSTANTLY ON HIS CELL PHONE AND IS NEVER THERE TO HELP CUSTOMERS. ALL HE DOES IS SET IN THE OFFICE OR TALK ON HIS CELL PHONE. HE IS VERY RACIST HE HAS FIRED HIS WHITE EMPLOYEES. I AM PRETTY SURE HE IS COVERING SOMETHING UP. ITS ODD THAT HE FIRED ALL THE KEY-HOLDERS WITHIN A MONTH. MYSELF ALONE SPEND AVER $1000 A MONTH IN THIS STORE BUT AS OF NOW I WILL NO LONGER RETURN TO THIS STORE ALONG WITH NONE OF MY FRIENDS OR FAMILY. AND YOU WILL LOOSE BUSINESS BECAUSE OF THIS WORTHLESS MANAGER. HE IS RUINING YOUR STORE. IT IS UNORGANIZED AND ALWAYS FILTHY. SOMETHING NEEDS TO BE DONE ABOUT THIS MANAGER. YOU ALSO SHOULD LOOK INTO THE WRONGFUL TERMINATION OF SOME OF HIS EMPLOYEES. IF THINGS ARE NOT MADE RIGHT WITH THOSE EMPLOYEES I KNOW FOR A face they will contact further action. so the ball is in your court now. this store will and is being ran in to the dirt and something needs to be done.
I have reported this store already but i see nothing happening to the one that needs attending to. im refering to the dollar store in montpelier louisiana the store number is 12595 the manager is a *sshole . i went there today and same thing so i will be taking my business some where else and my family too and i saw where he got rid of the best worker there he was John i dont know his last name but he always helped me there so since hes gone no help at all ..goodluck with your manager and he really needs to be gone from there ..,hes runing your business there i had lots of people complaing about him
our s. military hwy. store here in Chesapeake, Va. is just fine but where did all the GARLAND JACKS SECRET SIX BARBEQUQ SAUCE go. I would love to see it sold again. It had wonderful flavor and was priced very reasonable. The best barbeque sauce around hands down!!!!!
I’m a shopper at your Momence il store. Very happy with the employees. However our manager left and now we have a new general manager and Assistant manager. I don’t understand why the women who was running the store until the new manager arrived couldn’t be promoted to Assistant manager. She is friendly lives in town and everyone likes here. I guess what. See will now go back to being cashier. After she was like night manager. I also don’t think your new District Manager is nice. The old one Tina would always talk to me when i seen here. The new one acted like she was to good.
This is a complaint about your store in Llano, Tx. Sorriest store I have ever been
in! Shelves are never stocked! You should be ashamed – if you cannot run it
properly, close it for pete’s sake!
DG’s corporate model needs a complete overhaul.
Cashiers cannot::
1) utilize the register for a price check
2) cannot void a transaction
These simple actions relate to long lines, unsatisfied customers, and cashier frustration
Cashiers are “required” to:
1) scan, bag, take money
2) stock (away from register)
3) sweep/mop/clean (away from register)
Cashiers should be just that ‘cashiers’, AT the check out line. As well given appropriate authority to price check items ON the register and not the handheld, void a transaction, refund and/or exchange items.
Truck deliveries on late Fridays require personnel to be throwing freight, stocking during open hours on the weekends. Seriously? Throw freight and stock Friday night at closing so the store is stocked and ready for Saturday morning.
Pay scales should be changed. Frankly, cashiers should be making more than Assistant Mgrs. Keyholders, simply because they are THE FACE of DG. They are the greeters at the front line.
This is simple common sense.
I agree with you 100% on everything you’ve said. DG has their priorities completely mixed up. I work for DG and right now I’m not a very happy employee due to the lack of hrs and pay they provide for a Cashier. Everything I said in my comment on DG is true because I personally live it right now. The only thing keeping me there right now is my kids and the fact that I have a job….Jobs are very hard to come by when your a single mother.
I also agree. I work there now and the lack of hours and money is killing me. My manager is only giving us 16 hours and is expecting us to be happy. I make 100 dollars a week of I’m lucky. She also leaves me carts mounded with merchandise that is all located all over the store to do as well as run the register. We are the ones who get the ear full that we are slow and not at the register. They need to quit being cheap and get more than 2 people working at a time. This is ridiculous. I am a cashier but I will be applying other places hoping for a new job soon. The way these stores are ran is absolutely awful. The manager NEVER closes and is absolutely NEVER there in the afternoon at all. She gets the schedule she wants but when someone is truly sick or for some reason calls in or asks off she is rude and acts like she is too good to help out. It’s bad. Cooperate doesn’t care because they still get money. They depend on the stores located in small areas that the Dollar General is the only option for elderly or parents who don’t want/can’t drive to a larger store.
I was in the dolllar general in bonner springs, ks around that time they were having a sale there was a coupon online and a coupon they sent to your phone and the manager there was using both of them and they were both 50% off so she got like $300.00 worth of items for like $10.00. I heard another lady tried it and was denied but I have heard of several people using them the first day. The point I’m getting to is that she new it was wrong but still did it because she wanted a good deal I will never shop there again its a very dishonest store and very trashy!
Hi,
I am a regular customer at the Dollar General store in Mount Vernon, AL. I would like to make a complaint regarding that store manager. The store manager for that store is Elisha Sanks. I have reason to believe that she is some sort of drug addict and alcoholic. I have witnessed her buying and receiving marijuana from other customers in the store parking lot. I am really concerned about the safety of the customers at that store, as well as the employees. The store manager Elisha Sanks appears to be way too irresponsible in that store, especially to hold the title as manager. Not only does the store manager Elisha Sanks currently consume illicit drugs while working at Dollar General or appears to do so, she is also always extremely late when she is suppose to be opening the store. Every time I have come to that store, I see this woman throwing up in the parking lot from what appears to be a hangover. Also, I am under the impression that Elisha is lesbian, which I have no problem with her sexuality, however, my problem lies with the constant winking and flirtation when I walk into the store. Her behavior makes it extremely difficult and uncomfortable to shop at ease. I’m sure your corporation has some sort of system in place to where these alligations can be proven, such as cameras and clock-in times. I advise your corporation to really investigate this woman because her behavior is a complete disgrace and turn-off to customers. Seeing this woman hungover and on drugs trying to run a store is not a good look for your corporation. I believe the district manager for the Mount Vernon, AL area to be a woman name Sarah. I apologize that I do not know her last name, but I believe that Sarah has the same suspicions as myself regarding Elisha Sanks. Sarah has actually seen Elisha fraternizing with customers and buying marijuana from them. I believe it will do some good to contact the district manager Sarah to follow-up with her in regards to Elisha Sanks. As a concerned customer, I am highly upset to have to deal with a drug addict every time I enter the store. I am sure that your corporation has some sort of protocol against this type of behavior and I trust that this situation will be eradicated very soon due to the danger that customers and employees are placed in when visiting the Mount Vernon store in Mount Vernon, AL. Please look into this situation with the district manager Sarah. Thank you.
In Charles City Iowa my sisters boyfriend works at the dollar general and he was outside didn’t even look like he was working that day and my husband saw one of his friends walking past and yelled to his friend and my sisters bf thought that he was yelling at him (this happened only once mind you) and i get a message from my sister saying that we are kicked out due to harassment when we weren’t even talking to him!! The workers name is Brandon…He is only starting trouble and i want something done ASAP this is bulls***!!! The shelves are a total mess and when i go up there he doesn’t say one word to me not even “Did you find everything ok?” He never even called the cops but yet supposedly has authority to kick us out.
I am a current employee of Dollar General, my position is Sales Lead FT (full time). First off I am lucky if I see 19 hours a week, the managers excuse is always, “I don’t have enough hours in the budget”. How is that when the PT (part time) employees get more hours then I do? The manager of the store 99% of the time don’t even do her job, the store is a mess, shelves are empty almost always, almost every employee is lazy, employees trash talk other employees to the customers (at times in front of the SM and she says and does nothing about it), most of the cashiers are rude to the customers. It has also been brought to my attention that the SM will go into the computer and change how many hours you work for the week so she is under budget hours. So if I work 25 hours I am only getting paid for 19 because she is going into the system and taking my hours, isn’t that illegal? I have taken pictures of the condition of the store, the SM has been reprimanded several times for these things not being done, and still nothing is getting done. Now she is being forced to step down or lose her job.
your scottdale pa location has had their milk cooler down for weeks. a lot of elderly people rely on that location to have the product. unfortunately that is not the case. hope you can resolve the problem soon. Thanks for your time .
I go to the dollar general store in Shelbyville Il, everytime I am there the empoyees are right outside the door smoking, I thout that it was against the law to be that close to the doors. well anyways my daughter and I done our shopping went to check out, couldn’t find any employees for 10 min were looking for someone. I finaly look outside there she was smoking. she said I am so sorry I didn’t no anyone was in the store, I said it is your job to no that. and said I could of rip that store off. And Yes she was the store manager. I am sick of having to wait on them to get done with there cigs while I wait.
Store number 12248 in Odessa, Texas, is a joke. It is a very busy store, being the only one in our area of the county. Yet the shelves are bare, and the carts of merchandise from the weekly truck sit in the isles and in the back for days. I have to drive to another Dollar General to shop, which is very inconvenient. It was not always like this.
Police officer/security complaints. I am new to this area. I visited the general dollar store located at 1551 Government St. in Mobile Alabama 36604. When arriving at check out the police officer/security came around from the opposite side of counter and stood behind me. When transaction was complete and upon my leaving he returned to where he was stand before. I had my money and anything else the cashier asked for. ID because I bought an item requiring it and a number of other things. I did not give him any reason to target me. I understand there are people who steal but to be singled out for no reason. I also understand that this store will always have a problem with thief because no honest person would ever shop there. Immediate target from the officer on duty 05/29/2013 at 20:12:50. I will never shop there again. You will always have problems with this store because change is not welcomed. Any honest person in their right mind would NEVER return to this store. The sad part is its not the fault of the cashier/manager but the ignorance of their security. I don’t have a drug problem and general dollar does not have anything I would risk going to jail to steal. I will go out my way to avoid the infantile behavior of their security. Family Dollar will get my business from this point on, let the thieves have general dollar. Good luck with your attempt to stop the stealing from your store. The actions of your so called security will never allow a honest person to shop there even with your camera monitoring and anti-thief announcements. Ignorance breeds ignorance.
I went into the D G in Scott’s Hill Tenn the other day I was shocked to the condition of the store was in it was not the standards of the other stores I have been in it shocked be of the condition I just thought this needed to be brought to y’all’s attention thank you
5/28/15 I went to the dollar general in tyler tx on broadway, while I was shopping 3 employees were talking loudly about a supervisor from another who sucked, then down the aile one yells do you have to be bitting my butt, very unprofessional, no respect for your company or themselves. I don’t think I will be back to that store
hi i have a problem with the dollar store in montpelier louisiana the store number is 12595,
they have a manager there that is hateful and rude and doesnt help the other workers …his name is Kiron…they had a line all the way to the back of the store and he sits in the office on his phone never helping the others this sucks……i go in there alot and i never see him doing anything at all besides the cell phone to his ears ..its a shame the others have to do all the work there and he sits there and then i heard him XXXXXXing at the workers there ..he needs to be gone from there cause if he isnt im not going there anymore and i will tell all my family members not to go there either… please do something about this man hes ruining your business but you do have 2 nicw workers there i think their name is Johnathan and amy im not real sure of their names but they are so nice and helpful there ..thank you
today, 5/27/15, at 11, AM, I entered the Dollar General store in Toledo, to buy a pack of cigarettes, for a friend. The ladies behiind the counter told me that she was not logged in on the register, that only the lady who was going through a box in front of the counter was able to ring me up, and then told the lady that she had a customer. The Lady in front of counter never even looked up, let alone acknowledged, my presence, or said I’ll be with you in a moment.
Then another lady stepped behind the counter, and again told the cashier, that she had a customer. Once again, she never looked up, or spoke.
The a male employee steeped from around the corner, and told her the same thing, and again, she never looked up or spoke.
I then said I would just go to Casey’s, just down the street, and left, to purchase the pack of cigarettes. I would have been fine, had the cashier, have looked up, and said “I will be with you in a minute, or something to that effect, but she never said anything, or looked up. It was quiet in there, and was told 3 times, that she had a customer, so I am positive that she heard all three statements, and just didn’t feel that she had the time to respond.
I went to the dollar general today in Griffin Ga Store #01325 it was by far the most dirty unorganized store I have ever been to. I even think I saw rat feces on the floor. I will never go to that location again!
They stole my 40 hours of vacation…. I deserve it and will fight till I get it. One way or another I’ll get my $400!!
I live in Sonora, Texas . We have on Dollar General Store #06974. We have a wonderful Manager in our Store. The problem is the Director who is in charge of our Store and the Corporate Office in TN Management. They tread employee’s like second Citizens. When our new Store Manager was hired, the store was a disaster . She has worked many hours, but the budget is being cut and she can not hire the man power she needs. Corporate does not care, the Director Michael does not care and the new person from San Antonia, Texas Adrian does not care either. I am afraid Michael is going to terminate our wonderful hard working Manager. What is wrong with Dollar General Management and Corporate Office. All Corporate has to do is read all the comments and complains on the web-site like I have. If our Manager is going to be terminated, I, and several other costumers will no longer shop at Dollar General. We have Family Dollar in Sonora, TX and they care about there employees and costumers. I am sure I will not hear from Management. Maybe the Texas or US Labor Department should investigate Dollar General Stores for over working the Managers and Employees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I went into our DG in Ardmore Tn yesterday and was over charged for a clearance item,the cashier checked my mother out behind me and realized the same item I had bought rang up at full price.She corrected it and told my mom to come get me out of the parking lot so she could refund the difference back to me.I go in and the manager was taking over the register and told her to go sweep the parking lot.I stood there with my item and receipt in my hand and there was a huge line,I had already stood in that line and it wasn’t my fault I was over charged so I stood at the front of the line and waited he seen me and ignored me,I let him check out SEVERAL ppl and then explained the situation,he said oh it rang up right,I said no it didn’t and explained AGAIN.he WAS SO RUDE AND REFUSED TO DO ANYTHING FOR ME.He embarrassed me in front of all those ppl in line and was just plain hateful to me.I WILL be calling corporate office and reporting him,I’ve been told since this happened that he’s not a friendly person.He needs to learn some manners if he is going to work with the public,the girl that was manager before that worked there was VERY loud and wore VERY little clothing to work! Most of her shirts showed more than any customer needed to see…I don’t know what happened to her,but she’s been gone for a while.We have a Dollar General Market right down the road from this store and they are very professional.I will never go back into this store again after the way I was treated.I don’t care if it was just $3 it is MY $3 not his!! He gave me the attitude like I was nothing,like he was looking down on me,nobody should ever be made to feel that way when you are spending your hard earned money in their store.we are what is keeping them in business!! without us NONE of them would have a job or at store..I pray they look into the way he treats his customers..
the manager’s name is Joel.
My wife was checking out and the product she wanted wouldn’t scan correctly so one of the employees slowwwwwwwly went and got another product of the same price and gave it to the cashier . When she got home she found out that she had been charged the incorrect price and also the correct one. Wasn’t much money but it’s the principle. You might want to look at your hiring process also.
I WENT TO STORE #01651 AT 125 W. BELT AVE. BUSHNELL, FL 33513. CAME INTO CONTACT WITH A SHIRLEY AT AROUND 8:30 P.M. ON 5/23/15 SHE WAS EXTREMELY RUDE. COMMITTING COUPON FRAUD. FOR EXAMPLE I GAVE HER A 1.00 OFF COUPON FOR AN ITEM THAT WAS .62 CENTS AND SHE ONLY GAVE ME .62 CENTS OFF, YOUR POLICY STATES IT CAN GO TOWARD THE REST OF MY BALANCE AND SHE ARGUED WITH ME ABOUT IT AND SAID DO YOU WANT THE COUPON BACK BECAUSE I AM NOT DEALING WITH THIS. I STATED LOOK IT IS COUPON FRAUD YOU ARE GETTING PAID FACE VALUE PLUS HANDLING ON THIS COUPON AND YOU ARE TO PUT IT IN FOR THE AMOUNT IT STATES SHE REFUSED. THEN WHEN I GOT HOME I REVIEWED MY RECEIPT AND REALIZED SHE DIDN’T TAKE OFF MY $5.00 OFF OF 25.00 AND TWO OTHER COUPONS THAT WERE 1.50 OFF OF TWO. I WENT BACK INTO THE STORE SHE PULLED HER COUPONS THAT SHE HAD IN HER DRAWER AND SAID OH WELL I AM NOT DEALING WITH THIS AND PUT THEM BACK IN HER DRAWER. I SAID YOU OWE ME THE MONEY I OVERPAID AND SHE SAID COME BACK MONDAY AND TALK TO MANAGER. I SHOULDNT HAVE TO DEAL WITH THIS RUDE TREATMENT OR WAIT TO GET MY MONEY BACK. I AM OWED $8.38 AND GAS TO HAVE TO COME BACK UP THERE JUST TO HAVE HER ARGUE AND REFUSE ME MY MONEY. SOMETHING NEEDS TO BE DONE ABOUT THIS ASAP AND I WANT MY MONEY BACK ASAP.
Dollar general In taveres Florida. I am over this store. There is constantly boxes and crates spread throughout the aisle. Stuff that I am looking for is either out of stock or I have to move a box or ask for assistance to get to the item once I find it hidden. There was one employee who had a name tag on (Doreen I think was her name). Another employee(no name tag) said the item I was looking for was probably in the back and not restocked. Told me me to come back in a few days. I don’t have time to come back because I work full time and I certainly don’t run my business they way this store is being run. Or not run as it appears. I went to check out and the register was down…really?? It like an Easter egg hunt to find anything in there. No signs depicting sales and is like a maze with obstacles in the way. I always shop at DG and this is seriously one of the worst stores I have ever been in.
I THINK YOUR NEW STORE IN MD21221 EASTERN BLVD SHUTS. NO ONE IS EVER @ CASHIERS. YOU HAVE TOO LOOK THROW THE STORE TO GET HELP.
Have been trying to get a tax-exempt cert. for over a year but no help
Your store in Toledo Ohio on Secor Rd near Alexis “redeemed” my $5 off $25 mobile coupon on 5/18/15. When I got home (within 2 minutes of the store) I checked my receipt & the $5 was not taken off my total. When I called to question it, I was told that I had to bring all of my items back to the store be re-rung & have the coupon redeemed. I have a toddler & to pack him up along w/all of my items is ridiculous! Why they couldn’t just issue a $5 refund or even store credit is beyond me. We are loyal & faithful customers of this store until today, from now on, we will be doing business elsewhere.
Hello, This is about shopping carts, the Dollar General on Lafayette in Terre Haute Indiana, needs some badly. There is not one in the store, as people that do not have cars, walk off with them all the time, and they are all gone. This is hard on the elderly. I was in there the other day, and a elderly man, was having a real hard time, with the basket he was carrying. If you can, please help them to get carts. Linda
I live in Battle Creek, MI and the Dollar General on West Michigan Avenue is the worst I have ever been in. It is muggy, crowded, and there are boxes of merchandise all over the place. The employees look like homeless people with green and brown teeth and the so-called manger looks like a prostitute. I do not know who these new people are but they need to get some of the other employees back; at least some of them brushed their teeth and bathed occasionally.
This is a complaint regarding “Customer Service @ Wis Rapids, WI Dollar General location.
This store needs ” New-Management”. The store manager has a serious “Attitude” disorder. She is not friendly, constantly complains & rips into the employees in front of customers..Who wants to see or hear that? If she properly trained the employees & was passionate about “Her” position her employees would be able to perform better. I was in the store on Tues. 5/12/15..there was a new employee trying to do her job & this manager ripped items from (new empl’s) register & yelled at her. The mgr is chking out customers at the other register while the new empl was tidying up the mess on the counters etc., & the mgr started in on her again..come to find out this was the 1st day on the job & to be treated as such @ any time is inexcusable. You as a corporate office needs to have your stores in better standards, the stores are a mess & you can’t hardly walk through, the re-stocking should b/done when the store is closed..it’s a mess. My concern is also as to how the employees are being treated & pd. Min. wage doesn’t work @ any location..but no one deserves to b/humiliated for any reason..Get her (mgr) out of there..unless your company doesn’t care about “People”, the people that keep your store in business!!!! I could do a much better job making that store a success..because I understand “People”…If I ever encounter this situation again I will report this as abuse…..I’m sure that you want to correct these issues!!!!!Thank you. I’ve been a constant customer several days a week since the store opened & have also had a very disrespectful response several times..but I understand sometimes things happen. However, one needs to have better control of their anger issues!!!
I have a complaint about the dollar general in my neighborhood I live in grand prairie tx. The dollar general I go to sometimes on a daily basis is horrible its never stocked it’s really messy and unorganized and there is always only 1,cashier and there’s always a long line!!! It gets frustrating when I go to other dollar general there nothing like this one!!! Please help
I’ve been applying for a job with Dollar General for 3 weeks. I’ve even had other people help. Please send me information on where to go.
After being told rudely at ten minutes to close we had to hurry. Scared her son so bad he freaked out and won’t go back. Emailed dollar general twice regarding how rude we treated while the store was still opened. At least you can watch this video and enjoy a dollar general getting chewed out as well. It is starting to become apparent to me the corporate office doesen’t even care as I have heard nothing back after 4 days…
Daniel.
Enjoy!!