Jeff Bezos was working for D.E. Shaw and Company, a prestigious Wall Street Firm, when he decided that he didn’t want to have regrets later on for not trying his hand at the booming internet business of online sales. He quit his job and moved to Bellevue, Washingon, to start his original business idea in 1994. The original company was called Cadabra, which Bezos later changed to Amazon.
The company was run out of Bezos’ Bellevue, Washington garage and was an online bookstore. Within two months, sales were over $20,000 per week. The original business plan was working under the assumption that the business would not make a profit for 2 to 5 years. Amazon survived the dot.com crash of 2000 and turned a profit for the first time in 2001.
In 1996, the company reincorporated in Delaware and by 1997 had its IPO. The company is publicly traded on the NASDAQ under the ticker symbol AMZN.
The company completed many acquisitions in the late 90s including PlanetAll, IMDB, Alexa, CD Now and Joyo.com
In 1999, Bezos was named Time Magazine’s man of the year. 
By 2011, the company had 30,000 full-time employees. By 2016, that number had climbed to 180,000 in the US alone. Worldwide, the company employs approximately 307,000 persons.
Amazon began selling in Mexico in 2013. Although the idea is the same, prices and products are different than the US-based site.
In recent years, the company has grown rapidly with the release of the Kindle, Kindle Fire and other tablet and e-reader devices.
In 2017, the company acquired Whole Foods. 
In late 2017, the company announced that it was going to make a second headquarters, called HQ2. Cities with more than 1 million inhabitants needed to make their presentations before October of 2017 as to why they should be chosen. The estimated $5 billion dollar headquarters would need to employ another 50,000 person minimum. No date has been set as to when the chosen city will be officially announced, although Amazon did say that out of 238 candidates, they have narrowed it down to 20 top picks.
In June of 2017, Nike announced a partnership with Amazon and stated they should be selling their products at exclusive prices in 2018.
Amazon owns over 40 subsidiaries, including Zappos, Shopbop, Diapers.com, Kiva Systems (now Amazon Robotics), Audible, Goodreads, Teachstreet, and IMDb.
Amazon reported that they expected to reach $10 billion in sales by the end of 2018, this just after reaching 1 billion in sales in 2015.
The company was slammed for selling infant clothing that featured phrases that encouraged pedophilia. Amazon has since removed these items.
These sales numbers, especially since Amazon began offering business to business sales, has some companies, like Grainger, worried.
Amazon.com is the world’s largest online retailer offering everything from groceries to used items, books to musical instruments.
I would like you to reevaluate using Chase bank as your credit authorazation. I use paypal credit constantly not through Chase. I purchase so many goods through Amazon and I find it so aggravating that Chase will not approve me for your credit card. I want the credit card due to the rewards you offer. I have a solid over 700 credit score and can literally secure credit with anyone except Chase. The bank is flawed in so many other ways. A big company that is supposedly cutting edge should be using a much more saavy bank for today’s needs.
Hello,
My name is Lauren with The VA Group, I provide entrepreneurs and businesses with Virtual Assistants.
Are you currently looking for help?
I live in Miami and am looking for job opportunities with amazon is there anything available – I am sales and Marketing expert.
My name is Cynthia Bettner my cell is 786-355-XXXX
I am sending this in probably a futile attempt to have an executive look into the poor and inadequate training of your customer service employees. I’d have a hard time trying to recall a worst customer service experience. The issue was I could not get Prime on a 2nd TV, I’d put i9n the required code provided and then a screen pops up to says I’m temporally locked out of my account and to call Amazon. I did and got a “…this mailbox is full…”, I opted to contact via Chat, big mistake! Long story short, I spent 45 minutes was passed off to 2 additional people and none could resolve the issue! I strongly encourage you to review the “chat” and use it as a training tool on what NOT to do! I clearly am not the first person to have this happen to them, you’ve have a dedicated phone number to call so this must happen a lot! I am begging you to fix this issue of inadequately trained customer service representatives. In today’s environment the US is full of smart, willing, trainable people who need jobs, I’m pretty sure that all three of those individuals based on the spelling of their names are Indian, so there could have been an issue not understanding or have the ability to read english, but why would they be hired or put in those roles? I pay a premium for Prime but I certainly didn’t receive premium service and that’s a problem. How does this get resolved? What I hope, perhaps naively, is that someone with an ounce of pride will not only look into this but actual implement steps to fix the issue. Your the biggest company in the world and I’m just a consumer but when you pay for premium service and don’t get anything close to that, you start looking at other options. Take responsibility and see that your employees are properly trained before you let therm interact with your customers. It’s not rocket science, just plain old common sense!
I have Amazon music. I received an email from Amazon music saying that they did not receive my payment. I looked at my bank records and the payment was taken out. I tried to mail them the proof of my payment and the letter was sent back because the Post office said it was the wrong address. That is not true. the corporate address is 410 Terry Avenue North Seattle Washington. I then talked to them on line .I got very suspicious when I heard the names of the operators .The first one was Phani. She could not understand English so I then talked to Cavaugn. . It turs out this was a fake website. These people were impersonating Amazon. They had all Amazon websites that looked real. They wanted me to cancel the service and then asked me for my bank information. Amazon was taking my payment through the bank so they already knew the information . So I cut them off and spammed them. What I don’t understand is why the letter came back saying wrong address when it was the right one.
It’s a shame That some who work at any Amazon Location will toss trash and cigarette butts on the ground along with once used safety gear. It make matter worst when some of the people in question are in Leadership Positions. After they tossing the gear they will spit into the trash can. As for food they eat from the car parking lot full of 24/7 camera’s with live feed,They will still toss what ever left overs on the ground. As millions in this world are with out a job, poor, Hungry and in need of a very small chance to prove them selves. They feel blessed when a door opens at amazon for them. As some fear not calling out those in leadership some areas can not go on overlooked. In closing thank you from the bottom of every heart for given that change to those who needed one.
What is Amazon doing about the price scalping currently rampant with respect to face masks. MANY vendors engaging in this and they should be removed from their ability to sell on Amazon.
Why are you letting people from China send merchandise into the U.S. I ordered hand sanitizer and received an email it was being shipped POST CHINA. I am 69 and my husband is 77. This was for us and also to be used on our grandchildren. With the corona virus this is extremely dangerous.
Usually I find that amazon customer service is helpful. Today, NOT!
I placed a Whole Foods order at 2?30pm which was to be delivered between 8pm and 10pm. When it appeared that the order was not yet fulfilled, I called customer service and was told that the driver had been contacted and would arrive in 10 to 15 minutes. 40 minutes later, nothing.
I called customer service again and was told the order had been cancelled – no explanation, nothing. I was also told that it had been cancelled 3 hours earlier and an email sent. Why would they send an email when all other order statuses are online and by text. The rep who earlier told me she had contacted the driver lied. The reps cannot contact the driver.
No matter how they screwed up, amazon takes no responsibility for making the situation right. There is nothing a rep or a supervisor can do except apologize which leaves the customer with no order and with no access to the funds in their account which have been put aside to cover a pending authorization.
This is a multi billion dollar company. How is it that it leaves its customers stranded with no option except to try to fix the problem themselves?
To Whom may have a brain in there head.
I want to know who give Amazon the right to steal money from customers that DO NOT give permission to charge there cards. I ordered an item, and added the prime membership. At check out used one card to pay for both items. Because of an issue with the credit card that I approved to use for payment. The order was declined. But then they went and charged another card on my account for just the prime membership. The card they charged was not approved by me to use. NOR was it the card I have for there “DEFULT” card. I spoke to customer service. The first lady I spoke with tried to help. The supervisor was not helpful at all. NO WHERE ON THE WEB SITE DOES IT SAY IF YOUR CARD IS DECLINED IT WILL CHARGE EVERY CARD ON THE ACCOUNT. YOU STOLE MONEY FROM ME THAT WAS NEVER APPROVED. I WANT ALL MY MONEY BACK. I WILL NEVER USE YOUR RIP OFF COMPANY AGAIN. ATTORNEY WILL BE CONTACTED.
Please make it a requirement for all vendors to state where products are made. I spend so much time asking where a product is made and waiting for an answer. Sometimes I never get an answer, which means you lose a potential sale as well.
anyone know how to sell indirect supplies to the distribution warehouses? the web info is only for how to sell on Amazon, not sell to Amazon for their facilities. Any advice?
Amazon was truly the Scrooge and Grinch for Christmas 2019 by sending me an email on Christmas Eve, terminating my contract as an Amazon Flex Driver. I understand that I am not perfect and will be the first to admit if I failed at my job. But according to my weekly summary from amazonflex-support@ amazon.com, it is not clear how I failed at my job. My weekly summary rate during the week of 12/1-12/7/19 was: my Reliability rate is 100%; Delivery Success rate is 100%; and on-time rate is 93%. I did appeal the decision because I totally disagreed with the decision to terminate my employment but they replied back stating they stand by their decision to terminate my contract.
The termination stated how my delivery history shows I was not meeting Amazon Flex service standards for delivery completion, on-time deliveries and ensuring that packages marked as delivered are received. Can someone please explain to me, what is the acceptable level according to Amazon standards. And how am I being held responsible for delivering packages late, if I am already picking up packages that are either late due to the trucks arriving late to the warehouse or maybe a previous driver was responsible for a particular block and missed the block; and I picked up their block that was already marked late, when I swiped to start to travel.
I am truly devastated by this decision as I am being wrongfully accused that I was not performing my job—a job that I truly enjoyed and desperately needed to stay afloat. Earning this Amazon income truly aided in me being able to provide for my family.
I am a full-time Teacher Assistant within the New York City Department of Education working with Autistic children; I am also employed part-time with Old Navy as a Brand Associate. And yes, I was hard at working the third job as a Driver for Amazon. I am an energetic, caring and hard-working grandmother who takes great pride and enjoyment in working. I have an extensive history of 40 years of employment in a variety of settings and I have never been wrongfully accused and dismissed the way Amazon did me. This is so very wrong and unjustified.
Mr. Bezos or whomever is reading this email, I wish that the outcome was different and I would greatly appreciate it if someone on another level would be so kind as to look into my situation and at least provide me with the true reason for my termination. It really is not fair how I was terminated.
I hope this email will not be dismissed but thoroughly investigated and would like to thank you in advance for your time with this matter.
I look forward to a reply.
Sincerely,
Grace Hodge
I have been an Amazon customer for snout 13 years. Today, I cancelled my prime membership and will never purchase another item from Amazon.
Over the last year my prime packages have been dumped at the tiny local post office in the zip code 81224. There is no USPS house delivery service in this zip code. This is not a USPS failure; there simply isn’t a USPS delivery service here in the area of rural Colorado. Despite USPS not being a carrier to the homes in this zip code, Amazon states they are unable to stop their computers selecting USPS as a carrier of myPrime packages. I am stuck with driving miles to pick up Prime packages up from the post office on a regular basis, thereby negating any benefit of having prime. in addiction the small post office is not staffed to handle Amazon Prime package volume. Often the packages go straight back to Amazon because they are addressed for street delivery and the Post Office is not required to figure out PO Boxes for street addresses packages.
Amazon’s inability to correct this sjipping issue for deliveries to rural communities such as Crested Butte, Colorado would appear to be a corporate decision to cut costs on service to Prime customers in rural America where delivery costs are obviously higher.
Today, the Amazon supervisor told me there is no way to resolve the shipping issue to remove USPS, a non carrier, as a shipping option on my account.
Moving on to find a business which can deliver on the contract to the customer.
I placed an order and cancelled it upon see delivery would be Jan. 6 to Jan 13, order was placed on Dec 26, cancelled 17 minutes later. However My card was charged 8 hours later after I received a confirmation e-mail saying order was cancelled. This is just the start of an ongoing issue with no end in sight and no patience left. What happened to Amazon?.No customer satisfaction what so ever, The truth good luck getting that from Amazon customer service. Corporate no help either, two calls to corporate first one showed some hope, was told Kaloric (the seller) would be put on report( oh boy that will teach them) NOT as in nothing happened. Was told through an email seller left a contact number to call about any issues, which corporate said to call and see if we could get this straightened out. So I called, Kaloric not very friendly or helpful and I was told they have my money and I have to wait for accounting dept.to issue refund. I told them you have my money to make it easier just send me my order and it is done. Kaloric said if I wanted my order I would have to shell out another $174.18 even though they have $174.18 already. My response to them “Take care Brush Your Hair”. I called corporate back and spoke to some sort of supervisor who told me order was not cancelled, some supervisor did not even read notes, lazy supervisor teerible attitude and response. So here we are unauthorized charge no item, money stolen and Amazon could not care less. By the way their Ato Z policy to help customers should be named “O” policy for customers suppose to have two filed and nothing yet, still have my money and I have to wait. They don’t wait to take it but give it back that’s another story, aren’t you tired of that crock customers. More to come, Stay Tuned
Follow up just spoke to corporate. No help again refund is issued but have to wait 2 to 3 days then 3 to 6 days for an amount less than what I was charged. No what can we do to make it right or anything. So I will write here on the full story and responses or lack of responses from Amazon. As of now in excess of 20 emails and phone calls on my behalf 20 plus, my time is just as important as all of ours is. Shame on Amazon. I am not a beaten man just an angry customer who will not cease fighting for customer satisfaction. Jeff Bezos how can you be happy operating like this, take the blinders off Jeff.
Amazon
I am sending you a string of emails regarding a serious issue and your staff is not helpful at all they only say they will send a message. Please read this email and can someone call me. No one I have talked to has been helpful or able to resolve this issue. I have been trying to resolve this for a week and no one will deal with it.
As a shareholder I am very disappointed with this entire mess. Finally as a Vet I paid early this year for Amazon Prime discount because you say you want us Vets as customers and can’t even use it. So I have paid for something that I cannot use.
Summary
Status of our account is suspended because of a dispute by our bank over the charge, however, our bank has no dispute and does not see any charges related to the purchases. We have the items and never disputed anything and we do not have a Visa ending in 94 as they indicate below. It is clear to me that someone else’s Visa card was charged and they are disputing yet I can’t get in to my account or talk with anyone to even see what card I have attached to my Prime. I have spent countless hours calling and emailing with no resolve. Now we receive this below email tonight unrelated to previous emails.
Next steps
I have went to our local News Station tonight and next is with California Consumer Complaint Against Amazon with the California Attorney General and Federal Trade Commission tomorrow if not resolved by tomorrow afternoon. We cannot login to even begin to figure this out and you are clearly charging someone else’s account.
Steve
My phone is 415*** ****( in my account) I have sent numerous emails and countless hours you will see my phone
I can’t wait for Amazon to FAIL! They will soon. They are racist pigs. I don’t like that at all! Good luck!
I ordered a Queen Bed on Cyber Monday and was excited to see it was delivered yesterday as it is a Christmas gift for my daughter and son-in-law. When I got home my husband and I noticed it showed that it was a 58in Barn Door Console and not the bed I had ordered. I contacted Amazon immediately and was told that they can not reorder it for me that I will have to do that. I asked them if it would be the same price due to it being a Cyber Monday deal and they assured me it would be. I went to my orders and choose the option to “Buy Again” assuming that it would be the exact same order and seller from the original order. I had already hit the buy now and noticed that there was a $30 difference. I was sure Amazon would make it right…. but nope. I spent over an hour on the phone with customer service and realized no one was going to help me. This was no mistake of my own and they stated that I bought it from a third party seller and that is the reason that they were unable to honor the price difference. I explained that I did not go to a third party site I went through Amazon and Amazon is what shows up on my credit card statement. I know $30 does not seem to be a lot of money to some or to a multi-billion dollar company but it is a lot of money to some. I followed the customer service representatives orders by reordering the same bed and now because Amazon directed me to a “different third party seller” even though I went through the original order…the customer gets punished
last week we were in las vegas and amazon had around 85k people there these are the most arrogant people and rude. they think they own the world if this were my company I would fire them all they have no common courtesy. they walked around running into people because the couldn’t take there eyes off there phones [ hope they don’t drive this way ] or hang around in groups and block all the aisles. the ceo should be embarrsed of these pepole
I have had the worse experience with Amazon for the past 4 days. I ordered a package, a Samsung Galaxy Note 9 Ocean blue (renewed) for 279, I had been searching for a while and ran across this deal, it said that it was in stock. I place the order and thirty minutes later I receive an email saying it was cancelled due to technical issues so I called Amazon and started the 4 day process to get it resolved. The price shot up after the cancellation and of course I wasn’t having that considering there was a 100 dollar price difference. So I called, they originally said that they would discount the new one no matter the vendor, and
that I had nothing to worry about, that was a lie, they gave me back the refund at it was 50 dollars more than I paid, so of course I called to again try and have the issue fixed. One guys ended up cancelling the order as I set there and tried to explain my issue and get it fixed. He said no, I asked for a manager, at this point my package had been cancelled. I told the manager what was happening and he said that if I purchased the product from Amazon directly not a third party seller her could fix everything but of course they don’t have the phone through Amazon, just third party sellers, so I say is there someone else I can speak to and off I go to another manager. This time I am told the package has been shipped but someone cancelled it and there is a refund being processed. So of course, I freak out, I am telling her that I want to the package because I really need to the phone. She says don’t worry about, get the package and she will handle it from there. Well of course, as luck would have I miss the delivery of the package because it said that it would be delivered later at night. So, the package is sent back to the carrier. I call the carrier about the package and they inform me that they have to send the package back to the seller. I call Amazon to get all of this fixed twice and both times they say that it is fixed and I can go pick up my package, but of course I wasn’t able to. So I call Amazon again, and they say that everything is cleared, this is where it gets really crazy, I still didn’t get my package, so I make another call and they say that I can’t get the package because of the cancellation. I’m like, I was told to come and get the package by a manager at your company. This starts a long battle of back and forth about the stupid phone. They refuse to give me the original deal and they definitely wouldn’t even consider the second deal. So now I am stuck without a phone or an option, because I am not going to go back and pay more for a phone that they screwed up on. I have spoken to people, confirmed chats and phone conversations, I have also emailed Jeff Bezos to let him know what was happening. And now I wait for the seller, Jeff Bezos and myself to come to some sort of agreement.
I ordered some Items from Amazon Wish List for my Grandkids and was
surprised that at the order time the price had gone up by $6.00 on one item
and $3.00 on another item.
Amazon being a Huge Company with a Huge inventory must keep a HUGE
promise to keep the Price same as Quoted on the Wish List.
Amazon must also understand that once a Wish list is prepared and accepted
it becomes a BINDING CONTRACT between AMAZON and the Wish List
Originator.
To me this looks a lot like BAIT and SWITCH and does not bode well for
Amazon.
I wish Amazon would keep to their word and play a fair Trade Game.
By the way after calling Amazon Customer service and I was not satisfied
by the Associates inability to solve my issue, I asked to speak to a Supervisor
or Manager and also give me the Email Address of the C.E.O., I was cut off
after few minutes besides being told the wait would be 1 to 2 Hours for which I agreed.
By not proving the Email or contact info for top Management I think that the
Top does not Know what the Bottom is doing and I was wanting to make
the TOP aware of what is happening at the Bottom, so the Top can Educate
the bottom how to handle Customers properly.
I also suspect that contact with Top Management is not available to the General Public and then My question becomes-HOW CAN MANAGEMENT/CUST.
RELATIONS improve–after all we the Customers make a Great Company
and not the Management–Management is there to manage the day to day running of the company and we do not buy from Managers but from the Sales Person
Actually……your wishlist (or mine for that matter) is not a binding contract; it is just what it states. You see something you like and don’t want to lose track of it so into your wish list it goes. Prices fluctuate and I have had things actually go down (but not often).
It’s like going o the seafood restaurant in February and getting the lobster deal and expecting to get the same deal during the high season.
Amazon does a great job, stop and think how shopping was and it is fantastic today, some people blaming amazon for polluting with all the delivery’s,, duh, most brick and motor and shopping malls are closed, now there is much less traffic, less pollution from people retraveling,
I am Surprised—-all the Mom and Pop shops are gone
No more quick runs to the corner grocery store to
pick up salt, butter, and cigarettes.
No more walking to the store–creates more fat coach
potatoes,
No more local employment–ALL gone and youths are
brawling on streets fighting for DRUGS
Since Amazon has decided to use it’s own delivery service I will never order from them again. Those charged with delivery have absolute no sense of security of items delivered. The last two times Amazon’s own delivery people delivered items the first was thrown over my gate and left. After complaining and then receiving no real response the next item was left outside of my security gate in plain site of a public state hwy. outside of my fenced property on the hwy easement. Great job Amazon idiots!
I AM ABSOLUTELY LIVID THAT SOME FREAKING, ASSININE MORON FROM WITHIN THE WORLD’S #1 MARKETPLACE OF GOODS DECIDED TO APPROVE THE SALE OF THE DESPICABLE PEDOPHILE INFANT ONESIES AND YOUNG CHILDREN’S T-SHIRTS EMBLAZONED WITH PHRASES SUCH AS “DADDY’S LITTLE F**K TOY” AND “DADDY’S LITTLE S**T,” AMONG OTHERS!!!! WHAT THE HOLY HELL WERE YOU STUPID SONS OF B’S THINKING????!!!!!!!!!!! WHO APPROVED THE CONTRACT WITH THE CANADIAN CO. VANBER????? IT’S GOOD THAT THE ITEMS HAVE NOW BEEN YANKED, BUT WHY ON GOD’S GREEN EARTH DID IT TAKE MORE THAN 4 MONTHS AND PUBLIC OUTRAGE FOR AMAZON TO PULL THEM??? THEY SHOULD NEVER, EVER BEEN PROMOTED IN THE FIRST PLACE!!!! IS YOUR PRES, YOUR CEO THAT HARD UP FOR $$$$ THAT THEY HAD TO ENDORSE THE SALE OF THESE ITEMS???? OH, WAIT—-MY DUMBA** JUST ANSWERED MY OWN QUESTION!!!! OF COURSE!!! IT WAS DONE OUT OF GREED FOR THE ALMIGHTY DOLLAR–BECAUSE EVERYONE KNOWS AMAZON IS HURTING, RIGHT? BE FOREWARNED THAT THIS EDUCATOR, THIS FORMER CHILD ABUSE INVESTIGATOR WITH THE DEPT. OF CHILDREN AND FAMILIES, THIS CHRISTIAN DAYCARE/PRESCHOOL OWNER WILL PERSONALLY. INITIATE A WORLDWIDE BOYCOTT OF BOTH THE SELLER AND AMAZON IF IT’S THE LAST THING ON EARTH I DO!! SHAME ON YOU, AMAZON!!! I AM SAYING A PRAYER NOW FOR THE POOR CORPORATE CUSTOMER SERVICE REP THAT GETS MY PHONE CALL!!!! PROVODING THAT I CAN MAKE CONTACT WITH SOMEONE WITHIN THE BLACK HOLE!!! Y’ALL MUST BE SHORTHANDED BECAUSE NO ONE IS ANSWERING THE PHONES AT CORPORATE!!!!!!!!!!!!! Y’ALL HAVE NEVER HEARD FROM THE LIKES OF ME, BUT BY GOD AND ALL THAT IS HOLY, BEFORE THIS DAY IS OVER, MINE WILL BE A HOUSEHOLD NAME AND AROUND THE ‘OL WATER COOLER AT EVERY SINGLE ONE OF YOUR FACILITIES!!!! BTW, EPSTEIN DID NOT COMMIT SUICIDE.
We called and the number is valid. It was answered on the first ring. Be sure to put a 1 in front of the area code.
I recently learned that your drivers will mark the status of an order as ‘delivered’ when in fact the order was NEVER delivered. This recently happened with an item I purchased. Because the order was marked as ‘Delivered’ I spend time looking for the item. I have a Ring doorbell and cameras and I know for a fact the order was not delivered to my house. A rep told me sometimes drivers update the status so they can make their quota before packages are delivered. I want to know why Amazon is allowing that to happen. Your services were much better before the USPS or your drivers started making deliveries. This is allowing the drivers to lie to your customers. Is that something you want to continue? I’ve been a customer since 2004 and recently I have not been to pleased because I can never rely on the date my orders are to arrive. The holidays are coming and I’m afraid if this is not addressed expediently and aggressively it will show a lack of concern for customers by Amazon.
YES, I had an incident with Driver Ahmed…..I was tracking him waiting for the arrival of my package. He circled around 15-25 mins on Camplelton rd and delowe dr. He got to the gated location and sent a message to me “at the gate for access” which I text back to park and will meet up with him near leasing office. Within mins he text message back delivered package. WOW!!! unbelievable. They need to screen applicants or carriers..
Dear Amazon Representatives
I am writing because we are having issues with the delivery of packages in Columbia, MD 21044. I had two orders placed, one in September and one in October, in which the Amazon driver claimed that he/she delivered the item when it was false. On the October delivery, the Amazon driver claimed he handed the package to the receptionist at the rental office on October 18 @ 3:04pm. Well guess what, the Rental Manager checked the cameras and the office was closed from 2:30pm-3:30pm so the package was never delivered. So Amazon please, check this matter because I had to get a replacement package and you pay the price. Check your drivers because they are having a field day in Columbia, MD 21044.
My husband ordered items which we knew were going to have to be returned before we even got them. I was able to refuse the one which was delivered by UPS ground. However the other came through the post office and was in my mail box. I went online to get instructions to return the item. They have a new system. It uses a bar type code and is only accepted at UPS stores. I could have paid about $4 to do a drop off elsewhere or $11 for a pick up. That not being crazy enough the closest UPS store to me is 25 miles. When I use to be able to print a label and drop off at a ups drop off center I only had to go 9 miles. Guess i won’t be ordering from Amazon.
My complaint is actually the same as Marie Guzik (see above)
Can not print my label from home
Ups drop off is 10 miles away.
Customer service is bad unless you are able to talk with a rep that you can understand and who can understand you.
Not Happy and will not renew my Prime
membership unless there is a change.
Debra Keffer
P.S. I dislike calling customer service for help, I have hung up on them 3 times because of miscommunication.
They will not let you talk with a supervisor.
I saw the latest Amazon Prime spot using the hymn, ‘Ave Maria’ just a few days ago, and I regret not writing this sooner. I am glad others have expressed their anger and dismay using a sacred hymn for a commercial! Amazon, you should be ashamed! Absolutely intolerable, a lack of respect for the Catholic faith. I am a former Catholic and know the faith quite well, but I know many will be offended by this and simply boycott and not use Amazon for anything, but with Christmas just weeks away, I suspect this ‘choice of music’ for a spot showing Amazon customers ‘relaxing with earphones, enjoying their purchases and just knowing they made a great decision buying with Prime’ is going to cost them plenty! They are profiting so much, but for those who are offended and feel Amazon was disrespectful and misused this music, which is about the Blessed Mother, you need to remember and take your business elsewhere! Tell your family and others the same. I am not really fond of the company anyway, but I am definitely not going to be buying from them!
This is one tacky media creation, and Amazon needs to offer an apology, as even many non-Catholics recognize they committed a sacrilege in using the Ave Maria music and promoting Amazon! Whoever produced it should be fired and lose their account, but likely they are not Catholic, maybe not even Christian! Some things cannot be ignored, and this one ranks in that category! Shame on Amazon!
I cannot believe with all the unrest within our Nation you chose to release a commercial with a Catholic Hymn. What are you thinking? Do you just assume Catholics are beneath having feelings or will just accept being insulted. I have been dealing with Amazon for many years. I take great pride in my Faith as do many of us. I resent the advertising department for releasing this commercial. Especially with the Holidays approaching. This was brought to my attention at a recent religious gathering. I hope you reconsider continuing to show this commercial, that hymn strikes the soul of every Catholic. Thank you so much for your time and consideration.
Amazon had the worst shipping drivers and horrible customer service manager, identified as Aidan R. Aidan refused to refund my order and claimed the U.S. postal service carrier couldn’t locate my city address. Aidan had the audacity to say the postman didn’t know where I resided. I GET MY MAIL DAILY! He further stated, he was the last point of contact and couldn’t help me. Fortunately, I re-contacted the chat line and Manager, Albert S. was able to assist. However, I’m very disappointed about my items. Amazon is suppose to be the best, but this has happened twice!!!! WRONG…WRONG…and…WRONG!!!
I also cannot believe that Amazon Prime is using the beautiful, sacred Ave Maria in their commercial. This beautiful hymn is a song of adoration to the Blessed Mother, and certainly should not be used as a comedic prop. It is insulting to all who sing this song at worship. It is a true example of anti-Catholicism! Please resolve this Amazon error and remove this TV commercial. You owe a public apology to all who hold this song sacred.
I look forward to Amazon’s response. Mary Duffy
Just curious is anyone has replied. I cringe every time I see that ad. I believe it to be extremely disrespectful and as a Roman Catholic, disrespectful to my faith. “Hail Mary” is a prayer to the Blessed Virgin and should not be used for a laugh. Tomorrow I’ll be contacting the Prime marketing executive demanding this ad be removed. Thanks for expressing your opinion.
I am another customer who is appalled and offended at the use of the Ave Maria in your television commercial. This is a sacred hymn, and to use it to push drum sets, hair gel and headphones is offensive and disrespectful beyond belief. Kindly pull this advertisement immediately. What kind of idiotic market company came up with this travesty, and who in Amazon approved it?
Ave Marie used in a marketing campaign for Prime? You must have paid big bucks for the Mother of Jesus to endorse your products. Ave Marie is a hymn and is the prayer, “Hail Mary” put to song. You guys have managed to offend the entire Catholic community. For your sake I hope you haven’t upset her Son!
Please stop using the hymn, “Ave Marie” for your advertising. I find it in very poor taste and sacriligous. Ave Marie is a prayer and is one of the top hymns in Catholicism, not to mention Christianity in general. Don’t use something considered sacred as part of a marketing campaign.
I am appalled at Amazons insensitivity with the new Prime commercial on TV. Playing the Ava Maria which is a beautiful hymn played at weddings and funerals for a Prime commercial is no more than sacrilegious. There are billions of songs out there and you’ll went with the Ava Maria. Poor decision on somebody’s part. Very disappointing!
Amazon.com charged me $47.99 to my UK credit card (converted to £39.80).
I sought information from so many help sources and customer services sources with amazon that I have lost count. All with no success.
Surely it is not possible that a company can charge me and not tell/know what this is for? If so then it needs federal investigation.
Here are the details as they appear on my credit card (18th July 2019)
Amazon Seller Repay
Amazon.Com/Bill
$&.99 U.S. Dollar, USA, Exch Rate 0.8293
Incl Non Sterling Tans fee of £1.16
My question to amazon. What is this for? Who has charged me?
I await this information.
I received one of those emails… base on your browsing history we thought you might be interested in these. What was on the email were bb’s, more bb’s, a battery, wiring, and some herbicide. Looks like bomb making equipment if you ask me. I contacted customer service and they said there was no email like that sent to me. I have the email with the Amazon logo. I’m also probably on a watch list and will have the FBI knocking on my door or terrorist activity. Will call the above number tomorrow and probably get no where. I guess my Prime account doesn’t mean much to this giant retailer.
Amazon, you have lost a customer and you frankly don’t care.
To add to the issue, you cannot speak to anyone who is in the US.
Then the response I am given by an overseas call representative to my log on issue (which I have been told is the Amazon policy), is frankly appalling.
Who in the world keeps expired credit cards on hand to answer a security question with?
As far as I know the credit card that I am being asked to provide the expiration date to could not even be mine as I do not have any credit card in my possession with that number. Seriously, Amazon you need to reconsider your “security” questions which I have been told are totally random based on history, NOT based on answers that have been provided by the person whom set up the account.
Then to be told the only resolution is to open another account using the same user ID. That is ridiculous and fraught with possibly of fraud in itself.
Shame on you Amazon for a flawed “security” protocol and for not caring about the people whom generate your revenue. I guess Jeff Bezo’s must thinks he is rich enough…. so it is no skin off his nose to lose customers.
Worst customer service ever. Your store lost a 2000 dollar item we returned through them and no one will help us. Customer service representatives are horrible and rude. Someone needs to help us. Please.
I love Amazon. I ordered Bimini fishing pant for my husband and received them 2 weeks ago, he loves them. On 7/18/19 I received a package from China. It was a fishing pant with zip off leg and waist 38, same as I had ordered from Amazon. No invoice included, label is in Chinese. How can this happen? Is China hacking into your IT system? I need to know answers before I order again from Amazon. I am a prime member.
Age 80, Nam Era DAV/ptsd, sight impaired…a LOYAL AMAZON PRIME CUSTOMER SINCE 2008. I purched a first gen AlexaEcho thru staples, boone nc, 3 yrs ago. NO PROBS all this time..but that came to an end some 3+ weeks ago when amazon interferred with my Alexa. I have wasted well over 3 weeks going thru the WORST user unfriendly effor to make live contact as none of my efforts has put my much NEEDED alexa 1st gen device. I am COMPLETLY disgusted that there is NO WAY to access amazon alexa support BECAUSE you have bolloxed mypsswd with no possible way for this disabled Vet senior to get past and into live pf # alexa support.
I have spent THOUSANDS of $$$ ….THOUSANDS for which your CEO became a gazzillionaire. BETO has ABANDON ALL HELP TO?FOR THIS !(%* USAF NAM Vet and frm what other vets have shared with me I am NOT ALONE.
So Ihereby demand that Amazon reset my 1st Gen Alexa back on line. I used alaexa as my basice contact device (daily alarm, my entire music
I bought an item from a third party seller. I asked for photos of the item, the seller sent photos of a perfect item. So I ordered it. A piece of junk came. I gave the seller 1 star rating, he retaliated with posting my name, address and phone number on his feedback page. He called me Amazon scammer. I have contacted Amazon twice and my personal information still hasn’t been removed. They said they will investigate. How about removing my information and then investigating it? Amazon doesn’t control the website, doesn’t provide protection of any kind. Few words about the seller. He told me he has factory in China and the item came from address in China. I have received another junk from another seller prior to this one from the same address. I googled both sellers, all leads to Amazon but when I googled the address it pops up in over 1000 complaints all over the world. Basically, the scammers set up fake websites that look like Italian or German or US. Customers buy thinking this is real and safe website but instead they receive junk from the exact same address. When they go to the website, there is nothing there, the website is gone. Some complained about unauthorized credit card charges. So, am I a scammer or is the seller? Is Amazon serious about protecting customers from fraud? When other people see seller posting private information about customer, where they can report that information? Nowhere. Shame on you, Amazon, shame on you!
I am and America in Italy. The short version is, I bought a SONY sd card for my Sony camera in November of 2018 from Amazon.it which just stopped working for no reason 2 days ago. It is clear it is defective and should be replaced. The camera works fine with the spare card I have.
Amazon claims that even though I bought if off their site, it was sold by a third party and therefor Amazon.it has no responsibility to help me. Have you ever heard of such a thing? I got a terse SOL letter from Amazon Italy today after two days of writing to them, ” we can do nothing more for you.”
I then wrote the seller in the UK, ECOM National Limited, who told me it is not their problem, I need to talk to Sony. The SONY website is a Kafka experience. I asked Amazon to talk to the seller for me. They never responded to that request. I subscribe to PRIME for Godsake. All this is blatantly against EU consumer laws which on paper are much more consumer friendly than those in the US. As an example, all appliances sold in the EU must come with a guarantee for two years. Amazon America has no clue that laws are different in different countries. Isn’t it amazing how arrogant the hugely successful can be? I called Amanda at Amazon Cust Service in Seattle. All she could say is she could do nothing. It was like talking to Big Nurse from One Flew Over the Cuckoos Nest.
Yes I know that I can write to Jeff. The way things work now, that can get you killed. They have no policy of keeping your complaint confidential. They send the letter to who you are complaining about. Amazon Seattle is like a fortress with a siege mentality. They tell you they are not allowed to give you any information, even though it is all over the internet if you are tenacious enough to seek it out. Amazon Seattle has that prison thing of not being able to say anything. They can not give you the name of a person to write to. Amazon has put up walls to keep clients and complaints out. You can write to Jeff so someone speaking on his behalf can tell you they are not accountable. AMAZON does not appreciate its success and hires hard uncaring customer service people.
Your Amazon Associates program is a very very difficult program to use because no one is knowledgeable about the program when you call for simple help. I spent from January to late May trying to get the tax application form filled out. I finally got help from a young lady with a very simple solution. I was putting in my ein number on the tax form. The young lady explained that I needed my social security number not the ein number. I was waiting for the clearance on the tax form which I did not get. Now, you said I am closed out because I did not sell enough.
Please discontinue my account with Amazon. After being scammed by you I no longer wish to be a member. I was informed by Amazon that I’d built up enough credits to qualify to receive a gift for only the cost of shipping. The list I was given to choose from was offered and I selected a watch and some beauty products for my wife. Today I saw that the manufacturer of the beauty products charged me $172.00. I contacted them and they basically said tough. So, again, please discontinue my account with Amazon.
Sincerely,
Bud Simpson
Several questions. 1) Why don’t you have complaint/question site like this one on your website. Sure beats getting the runaround and never talking to anyone. This is not very good.
2) With my Kindle Unlimited, the system keeps giving me titles I have already read. I choose to not choose those I think I have already ready read, not knowing for sure. To me this is a very bad non-use of technology.
Please advise!
I would like a direct email/ phone number for the Bellevue, WA location, where I may converse with upper management in regards to an idea I have regarding product waste. I do not wish for public view of this comment and would just appreciate the information in private email to myself.
Thank you
This is a second, follow-up comment to the one I just posted. I forgot to mention that I don’t understand why Amazon has customer call centers in foreign countries. One of those countries is Honduras. Don’t we have a problem with Hondurans leaving their country because of poor economic conditions? I am concerned that my personal information will be compromised by representatives working in foreign countries like Honduras. To be fair, the I.R.S.also contracts out to foreign countries which is just mind-boggling. It is bad enough that we are all subject to Big Brother monitoring our conversations. Do we have to worry about foreigners stealing our financial an other information as well? Please consider this a formal request to bring back all jobs to citizens subject to U.S. law here in the U.S.A.
I ordered a gift card. Your software decided I was a scammer. I called and thought I straightened everything out. I followed the instruction of your representative and reactivated my account and placed a new gift card order. Nothing happened. I called again and was advised that despite my previous call the software and personnel rejected my order on the ground that my account had been compromised. My account was not compromised. Now they want me to jump through all the hoops I jumped through before. This has been a nightmare. Customer service said the only way I could complain to corporate headquarters was through snail mail. I tried to file a complaint about the technical people, but no one woud acknowledge it. Has Amazon gone completely off the tracks? I share the pain of all the other customers who have reported lack of service on this page. Amazon allegedly partners with the CIA and FBI. If this is the quality of service Amazon provides, then I fear for the welfare of my country. Can I please get someone to clean up this mess without additional time and effort on my part? I have already spent up to three hours and my blood pressure has spiked several times during this ordeal.
I have been a very happy customer for probably 10 years or so, until tonight.
I ordered a Echo 2nd generation from Kohl’s on clearance but brand new.
On 6/19/19 it arrived, I could not set it up on my WiFi. I called the customer service number and after over an hour spent on the phone unsuccessfully with customer service. They asked me 4 times to go onto my site and order gift cards. 2-$75, 1-$50 card and one 1-$75 card that was not going thru as it was flagged by the bank. A total of $200. Seemingly lost simply for calling in for customer support on one of your products that did not work properly.
With hindsight not the brightest thing to do, but they said they were with Amazon customer service so I trusted them. Long story short, I spoke with a “supervisor” named Mike (phone # 800-666-9564) 3 times as we were disconnected twice. At one point he assured me the gift cards on my account would be cancelled. I never used any of them.
He wanted me to update my card on my account with another card I told him no. He assured me of this over and over. He told me he would send me a replacement Echo and some gift cards. I then received an email from Amazon, to update my card account number as the 3rd $75 card didn’t process.
I told him to simply put it back on my card on file. He said he couldn’t. I asked him for some confirmation email of what has happened he refused at first then on our last conversation he said he would email me. As yet no email.
He wanted me to update my card info to scam me out of more money.
I wanted someone to be aware of people on the other end of Amazon’s customer service operations…
I initially called to resolve this issue about 7:15 pm this evening, and it is now 10:30 at night! Unbelievable!
As for me, it looks like I’m out $200 that I can’t afford.
One of your drivers sped down our street going at least 40 miles per hour.
Residential street at 3:35 pm
For years I have shop Amazon first when I was shopping the Internet. Recently my email address changed (choover17983roadrunner.com) to the address given above. All I wanted to do was make a change in the email address. When I was blocked by your system of doing do, I tried to apply for a new account. That code nonsense is the worse invention I have ever seen. As I had to leave the page in Amazon, to retrieve the code on my email address. When I tried to enter this code; I was blocked. I repeated this 7 times in the last 24 hours. So, there is nothing more to do or say, except. Good bye. I will find another internet source to buy everything from clothing to books to home furnishings. I need some unusual sizes of mini blinds so will have to shop elsewhere. With a prayer, I hope you get your system change Pronto. Chaplain Peg.
$129 was just deducted from my account for ‘Prime Membership’. It used to be $70 and the service and tech support was MUCH better then than it is now!!
I placed an order 31 days ago and I’m STILL waiting for the delivery!! Supposedly, “the driver lost the order”:..
It’s no longer possible to email Amazon for help – just try it and you’ll be in a maze that keeps looping you back to “chat” or “phone call”.
I’M VERY DISSATISFIED WITH AMAZON AND THEIR LOUSY CUSTOMER SERVICE (and I use the term “customer service” loosely!)
On Friday 5Th April I was unable to login to my account. I tried for three hours. I finally gave up and phoned amazon for help. That was a complete waste of my time. I told the representative just to close my account and was then treated with a barrage of phone calls to my home phone number for over half an hour. The phone rung non stop with different representatives phoning me and abusing me on the phone. I have sent an e.mail complaint to amazon and been completely ignored. I had explained to the first representative that I suffer from a Brain Tumour and these, matters that are trivial to others cause me a lot of distress.
What’s up with amazon prime anymore. 3 times in the past year I’ve ordered products to be delivered in 1 to 2 days via Amazon Prime and the product was not delivered as promised, (one was going to be almost a month later and customer service canceled that order for me) . The last one was just 3 days ago where they promised next day delivery. The next day, no delivery. Looked up online and said it may not get here until 4/10/19, (1 week later). I look the product up again online to verify I read the delivery date correctly and it still read next day delivery, but as of today, 3 days later, still no delivery. The day the delivery was suppose to happen I called customer service. I was told delivery is dependent on where it comes from. Say what … ! If they can’t get it to me in my prime time delivery time period shouldn’t it say so?! We pay a lot of money for 2 day delivery only to find out it doesn’t mean buckas! and on top of it you make it sound wonderful to make it 1 day delivery for no extra cost and still 1 week delivery. What the frick is up! Get your prime time straighten up or give truth in delivery dates at time of order.
I was considering applying for a job at Amazon but after hearing how the policies are I changed my mind, amazon HR put an employee on suspension without a letter stating the reasons why, that employee is out of wages for a long time now, even after requesting a letter from the HR department numerous times all they are doing is giving the run around.
So if you are considering joining Amazon team of workers I would encourage you to think a thousand time before you do, Headquarters need to look into the behavior of their HR departments.
After wasting an hour of my time on your chat helpline, I found that the only assistance that JC and Divyesh S were willing to do was refund my money. I placed an order on 3/2 and still haven’t received it as of today 3/16. Both kept insisting I reorder from the same vendor after I continually said I didn’t want to deal the them again, I wanted from a different vendor. I do not think these 2 people fully comprehended what I wanted to do or how to do it. I do not think they really cared either. I kept getting the impression they just wanted me to reorder and be done with the transaction. Never once did I feel like they were or wanted to help fix the problem of finding my package or getting the merchandise from someone else. All they kept repeating was to reorder and they’d give a $5 credit for doing so. Please enlighten me on how this helps me to receive what I ordered and how do I trust reordering ensures I’ll receive it? These people need further training in problem solving when customers have an issue with not receiving merchandise. I have a copy of the entire chat if you are interested in it. Just tell me who to email it to and it’s on it’s way. As a Prime member, I feel like I received nothing for the membership I paid for.
Hello,
Here’s a copy of the chat transcript
Initial Question: I placed an order yesterday and requested 2 day shipping as I am a prime customer but the order says that I will not receive it until Monday the 18th of march, which is not 2 day shipping can you explain
10:03 AM PDT Reshma(Amazon): Hello Richard, my name is Reshma. I’m here to help you today.
I am sorry to know that.
Is this the item BenQ 27-inch 1080p HDR10 ?
10:04 AM PDT Richard Cormir: yes
Monday, March 11, 2019
ORDER #
701-5097482-3241052
10:04 AM PDT Reshma: Thanks for confirming.
I will look into this immediately. Can you bear with me for a moment?
10:04 AM PDT Richard Cormir: yes
10:06 AM PDT Richard Cormir: Shipping speed
Two-Day Shipping
10:07 AM PDT Reshma: Thanks for your patience.
I have checked and see that the item is not readily available our website. I see that we have reversed your order and we have planned to ship your order from another distant fulfilment centre. I see that your order has entered the shipping process and is currently being packed for delivery. I can confirm that it will be shipped soon.
Our delivery estimates are based on the item’s availability and the delivery speed you choose. If an item is “In Stock” and you choose an express shipping method, you’ll receive it more quickly than if you choose Standard or free shipping.
10:08 AM PDT Reshma: Once the package pick up by the carrier, you will receive an exact delivery date via e-mail.
If an item isn’t readily available, selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we’ve shipped your order, but won’t impact how long it takes us to obtain the item or prepare it for shipment.
10:10 AM PDT Richard Cormir: This information you are giving me was not available to me yesterday when I purchased it , I was oferred 2 day shipping because I was a prime customer, this is very misleading
10:11 AM PDT Reshma: I am sorry to know that.
I see that the your package entered to shipping process and will be delivered before Monday, March 18, 2019. It is just an estimated delivery date. Once the carrier pick up your package you will receive an exact delivery date.
10:12 AM PDT Richard Cormir: Thank You
Thank you.
Amazon.ca
Good Afternoon,
I am sorry you are banning Tommy Robinson’s book “Mohammad’s Koran.” Since the Koran is openly antisemitic, anti-Christian and anti any other non Muslim belief, I assume you are now openly antisemitic and anti-Christian. Actions speak louder than words. If you have not noticed the Koran is also anti LGBQT as well.
I will be passing this along to my Christian friends, especially those who do business with you. I am sure they will be interested.
Sincerely,
David Sanders
Hey Amazon how about coming to Texas. We would love to have HQ2.
I would like to request that Amazon Corporation considers limiting or eliminating single-use plastic products for you product line. Perhaps add some educational message around the removal and then add reusable products hemp or cloths bags for a small price. Be a leader in fighting the the never ending plastic contamination of our environments – land and sea, highways and the great outdoors. Thank you.
Please come to Pueblo, West, Colorado! 3.9% taxes and all other taxes extremely low, wide open available land, in the center of the country so you can ship in all directions, on a major freeway, an airport that can handle large aircraft, low average wages at 10-12$ an hour, and high unemployment!
I am furious, In good faith I sent my partner a 700 USD gift card to do some shopping before returning home from overseas. YOU will not send it! WHY// you have never given me a reason. I put it on my mastercard and did everything right and still you would not send. Then you sent a message to say you could not find the email address twice more I sent it and ensured it was correct as I send to it all the time. Still you did not send. He is flying home today and has never received it (the card). I have contacted you four times to try and work out what is wrong and you never tell me. I have also asked you to cancel it and acknowledge the cancellation and you will not even do that! I will NEVER shop with Amazon again EVER and I will tell anyone else who asks why! You are incompetent and incapable of sending a gift card. I want notification that this is cancelled and I want it today! if you do not I will go to the law this is discrimination. You are a disgrace,
I understand that Amazon has acquired Whole Foods. I’d like to suggest that you not make any changes in the quality of the foods that customers can purchase there. Albertsons–or was it Safeway purchased Mariano’s Foods and the quality of the merchandise immediately took a nosedive. There are people in this world who don’t care about cost–we care about quality. Please don’t make the same mistake with Whole Foods. When I have friends from work or my in-laws over, I want the best I can buy not the cheapest stuff available. I love Whole Foods because I can go in there and purchase any cut of the most prime cut of meat on the planet or the finest cheeses that France has to offer. Please, please don’t destroy that in the interest of being a discounted grocery store!
I’ve been a customer since 2007; purchased a LOT from Amazon. Lately, I find the changes on your website and total lack of customer service appalling, especially when Prime costs me $100+ every year! Contacting Amazon VIA email is preferable to calling and being put on “hold”. Now, there is no way to contact Amazon if the products are unsatisfactory – which most of my recent orders have been. This is unacceptable.
You better wake up because you are quickly losing your loyal fan base.
On 5 January 2019, I placed an order with your firm. At 11:56 AM CST, I received an email notification that the order had been shipped with an arrival date of Saturday, 12 January. This morning I checked the status which according to your site was Out for Delivery. Double checking using the provided USPS Tracking number, I found that there was a single entry on the USPS site showing that on 7 January 2019 the USPS was awaiting delivery. Later, I checked the USPS site and found that the package was received at a Kearny, NJ, facility at 12:45 PM, 12 January 2019. Anticipated delivery date is now 19 January. Speaking with your off shore Customer Service center, I find that the item was originally not available at the fulfillment center and had to be obtained from a different fulfillment center. The delivery timeof this order certainly exceeds the period quoted for the shipping method. What I really wish to know is why if the order could not be filled within the time was I not at least informed by email of the delay? I am also curious as to why your tracking system did not update. As of 1830 hours today, it was still announcing the package out for delivery. While I do not expect it, a reply to this would be appreciated.
I am a frequent customer of Amazon. About a month ago I received an item from Amazon that I did not order. I double checked my order history to ensure that I had ordered it mistakenly and I had not. Amazon billed our credit card $357 for the item, which our bank paid (we missed flagging this because in the Christmas rush, my wife and I did not question one another about it.) I contacted Amazon several times. One of their representatives took my information and ensured me that a refund would be posted in 3-5 business days (that was three weeks ago) and that I would receive an email regarding returning the item. I received neither. When I contacted Amazon again I was referred to the accounting department. I received a form letter from them to which I replied asking for more information. I received the identical form letter in reply with no answer to who I should next contact to resolve this issue. I really hope that someone from Amazon, with the actual power to act, would contact me .
I have been a customer for 3 yrs and chase card co sent me a letter saying for a late payment they will charge 39.00 I am on a fixed income and I get paid the 3rd Wednesday of every month its not on the same day every month and I cant afford a late charge so they blocked my card and I cant charge anything so I cant shop at amazon anymore
Ordered Christmas gifts for kids. Order was placed and said 2 day shipment. two days later, no order received. Check online and said order cancelled. Called to find out why, was told account was hacked therefore had to change account and reorder. Was told 24 hours Amazon would contact me. No contact. Wrote several emails, no reply. Got an email Christmas eve said I had to reorder gifts. Called customer service and lady was very nice and understood, but supervisor told her nothing can be done. Now I have nothing for kids for Christmas. Wife just went out. 2 o’clock Christmas Eve to find something. And kids will not get what they asked for. No Santa for them and one very upset father. Been with Amazon for 10 years but they don’t care. All about money, not people. Thanks Amazon for ruining m kids Christmas. Never again. Hope this never happens to anyone with kids. Try explaining it to them..
I am so disappointed in Whole Foods Darien, CT I have been shopping at Whole Foods in CT from when they first opened. The first that opened use to be the best one in Norwalk/Westport CT but it has since gone down hill. It is very dark, dirty and does not carry everything the other stores carry. The one in Darien CT and Greenwich CT were the nicest. I live in Darien CT so as soon as it opened I have been a loyal customer shopping there several times a week. The customer service has become rude and obnoxious since Amazon has taken over the manager a female has always been rude but the rest of the employees were nice now they are all rude just like the female manager in the Darien Store. It is hard to take things back you have to have a receipt and you are given an interrogation it is awful! I think I will have to do more shopping at Trader Joe’s and Grade A since the CEO of Amazon is not doing a good job of running Whole Foods it has gone greatly down hill since Amazon has taken it over!
Good evening, I am one of your customer and I have 9330$ inside my amazon account, I have an issue with my amazon account since last week Thursday and I have been talking to the customer service since then but they don’t find any solution to my problem, my amazon account is locked since last week and I need to unlocked my amazon account for me to order some products with my money on it, please help me out with this and unlock my account for me because I don’t have any money with me anymore, all my money is inside my account …..kindly help me out with this
Long time Amazon customer…never had issues contacting Amazon regarding order issues…and that was when you accepted emails as a method of communication. Now, you h ave blocked and have switched to a “chat” method or “we call you” method. This does nothing but shield your company from having to address any concerns! Case in point: I have attempted to check return status on 5 different occasions…same question, same orders! Each and every time, the agent gets on chat..Ii.e Cristel or Vivek) and after a few moments of researching, blah blah…they type that they are “transferring me to a Customer Service Associate”…they have immediately hung up WITHOUT even advising me as to WHERE this chat conversation is now going…and I HAVE WAITED SEVERAL MINUTES and no one ever gets online! I have even asked the representative at the beginning of our CHAT sessions to NOT transfer me…they all say they wont…and then BOOM , there is the damn “we are transferring you to a Customer Service Associate”!!! What is this? Some kind of sham??!! I have always shopped from your Company, for practically EVERYTHING in my household…but you know what? As convenient as you are…this is total Crap…I have just become totally frustrated..and just not willing to deal with this rude and unprofessional way of handling business as you are. Why do you even EMPLOY customer service representatives? They dont do a damn thing any longer! I am checking, by the way, on two orders that I returned that do not have order updates and I am concerned. Do you think someone at your Company can actually HELP me with this!!?:?? Order numbers are: 114-9392114-0926662 and 114-5334058-3418655. I guess I will hope for the best, but I am not holding out too much hope to get a answer. Next stop is directly to Jeff Bezos. Since electronic communication seems to be a problem with your company…I will just communicate the old fashion way, through the US Mail. At least you guys actually gave us the office address!! Good day
I too am. having the same problem placed an order with a Visa Gift card, but I owed .11 so I called amazon to try and pay the .11 cents with another method, the person I spoke with said he would waive it and because I had such a hard time trying to place the order, he gave me a $5.00 credit so he placed the order for me and said it went through. Now I order another item with the credit and it goes through. two days later I receive an email stating it was declined. So far, its day 4 and all I get is “I’m so sorry for your inconvenience Valerie”, but there is nothing I can do. So they take the order send it to the seller and they decline the card and im out $25.00, now maybe the big shots in the corporate office have no money problems, but out in the real world $25.00 to many of us means a lot. Im so discusted that they hire people who then put them through a special training to make you lose your shit. I’m done with amazon.
This delivery guy of your needs to be fired. This link is a video from my surveillance system of your delivery guy delivering my package today 11-9-2018. He just threw it 7 feet up to my porch because he was too lazy to walk up the stairs. This package was heavy and had electronics in it. His license plate number is AMU6907. If I could do attachments to this email I would but you can contact me from any other pics or videos.
Here is the link to the video I uploaded to YouTube so you can see it for yourself.
youtu.be/rVReHATJ7SU
Would you please send my checks to my home address @ :
James A. Hamester
Colorado Springs, CO 80909
Delivery of Order # 113-8130779-1895440 has not been made yet.
Order was place on 11/1/2018
I am prime member.
Regards.
Mario
I had fraud on my account and the charges were credited back to my card by Synchrony after their investigation confirmed the fraud. Amazon has frozen my account. I am unable to make purchases nor can I access the many movies I paid full price for. I am unable to speak to anyone with any intelligence or authority about this. The only resolution, according to Amazon, is for me to give them back the money from the fraudulent charges. I have spent thousands of dollars at Amazon over the years and am shocked at the lack of customer access or service in an effort to get access to my purchases and account.
Hi, my situation is my new washing machine exploded, it also damaged my new dryer , I let customer service know this and this was June of this year. I told them I am very sick, battling Cancer and that I cannot have any stress fighting for my life right now. Later I got an email I have to resolve this myself and call the general electric, oh I thought I was talking to customer service and today as I write this October 19, 2018 this is still not resolved. Today I get an email they never got my message, ,wow I am speechless. I guess I need to seek a lawyer, such bad customer service and sad to say this was not the first time!!!!!!!!
STILL NOT RESOLVED!
I bought 1700.00 dollars of Amazon gift cards from Walgreens, CVS and 7-11, below are the card numbers:
6124648576398656
6144750189513071
6144591279489002
6144591279471583
6137989268287036
Once I got home to redeem them, they stated that these cards have already been redeemed on another account. It was sent up to the Escalation team with a copy of the receipts and a picture of the back of the gift cards as requested from Amazon. Yesterday I received an email from the escalation team stating the funds have already been used and there is nothing they can do witch is bulls**t! When I talk to Amazon on 11th they told me that they had found what account they went to and placed there account on hold and stopped all activity. I physically have the cards and the receipts, I do not understand why I am getting a hard time about getting my money back. I did nothing wrong and I need this money for my daughters wedding. If someone else scanned these cards that is not my fault or responsibility, its Amazons. I need someone to call me and let me know when I will get my money back ASAP! My name is Gary Raines, 682-429-XXXX and my account is under tee2green@ outlook.com.
Thank you
To Amazon Headquarters/Amazon Complaint Desk:
On Oct 1, 2018 my order was to be delivered. Two orders.Since I am not at home on that day I requested for them to deliver it on Saturday, so that I can be have when it is delivered. Just this week alone, has been a trying week. rerceived a message on my phone.
Hi Joycelyn, your package will arrive:
Monday, October 1
I called to have it ordered on Saturday, 10/6/2018 . I live in an apartment. Leaving at the door is not an option. Too many people live near me. Anyone can walk by and take the merchandise. It happened, merchandise stolen, because FED-X left the package at the door after being told numerous time not to do so.
Here is how it went as follow: With Amazon
Received an email the day the merchandise was to arrive, stating:
“10/6/2018-Sorry, your package was lost in transit. Please contact Amazon for the next steps.
***10/6/2018-Spoke with Emon(CSR), Told me , Yes, the merchandise was lost by the Carrier. She transferred me to Likco(Logistic Rep) who told me again,merchandise was lost by the Carrier. and that since this was orders through a 3rd party, that I would have to re-order the items myself again. Also she stated that she could REFUND the merchandise to my credit card or to a gift card, which I should receive in 1 to 2 hrs., if not 24 hrs, than I can make a purchases at Amazon. Total amount returned, including shipping and handling and taxes. amt 76.65.
Contin:
10/6/18 ,10: 34am- Spoke with Emon (CSR) and Likco(logistic Rep) , about the 2nd order, was told ,that the merchandise is on it way. That I should receive it . before the close of the day. Don’t know the time, but that it should be received. As I stated before ,I was told that tracking no# TBA3011993703000, carrier lost the package. Even thou, I was told on my phone it was on the way, and on the the Amazon app. For tracking no# TBA3011993703000. This is the 2nd package to be received on Saturday 10/6/2018, as well . Tracking no# TBA304200078000. Emon (CSR) and Likco(logistic Rep) stated that the 2nd package was on the way. Because of “No Show” called again at 8:35pm, 10/6/2018…spoke with Marco (CRS) and Christina(Logistic Rep) they said the same thing. Christina(Logistic Rep) stated that she will REFUND me the $7.72 shipping and handling for my inconvenience. She stated that the 2nd order will be delivered tomorrow. 10/7/2018. That she cannot give me an extract time, but that it will be delivered. No Show.
10/07/2018….3:35pm Spoke with James(Logistic Rep) he stated ****That the package was never scanned in . That it never made it to the Amazon station*** Therefore it never was on its way… He stated that it was on HOLD. I had already told them days ago, to delivery it on Saturday, 10/6/2018. Asked to speak with his (Logistic Supv.) Melinda, she verified the same thing , then stated that she was going to REFUND me my money of 47.25, plus a $15.00 promo bonus for shipping and handling.
I asked her what is she going to do about the total incompetent of her employers. She stated that she was going to check into it. I asked her that this is not UPS or FED-X., that this is Amazon itself. why did it take me to speak to 3 CSR and 3 Logistic employers and finally, 1 Supervisor Melinda (herself), to find out that the package never made it to the Amazon station. This is unacceptable. This is the worse Customer Service I have ever experience. From the Customer Service Rep’s to the Carriers. She (Logistic Supv.) Melinda, advise me to speak to someone in Leadership the next time I order anything to be shipped from Amazon. So that they will keep an eye on it, so that they can make sure it is delivered to me. Why should I have to contract a Supvisor every time. What are the other Reps are there for.
You have good products. Your Company is growing and getting bigger, but is it better? You must ask yourself that question. Now that your company is growing , you cannot meet the demand of the products we are ordering. If this is the case, you need to hire more and better people. Listen to the complaints of your customers, don’t ignore them. Companies that do this. Eventually another Company will take it place. Look at Sears and Bell South.They are not big like they once was. This just to name a few. You who are HEAD of your Company/CEO. The people you hirer, can either make you great or break you. Listen to our complaints. We are not happy with your service. Right now the service gets a grade of “F/U”- meaning Failing/Unsatisfactory. I don’t want to have to keep re-ordering the product you fail to deliver, I want it to be delivered right the first time!!!!! I should not have to receive numerous posting on my app that the merchandise is on the way. When I call CSR, Logistic Rep’s are stating that it on the way, but it is not on the way. I want good quality service. Is this too much to ask of you?????
I have been ordering from you since 2014. If you would check, I have spent a lot of money for purchases with your company, to be treated in such a manner. No one should be treated like this. I appreciate the gift cards, for services not rendered but I prefer to having my order, when you state a particular date and time I should receive it. Believe it or not. I still have confidence that Corporate will see this email and will review what is going on, and will fix this situation immediately. You can do it. I believe that you will.
Thanks you,
Ms. Joycelyn Dunn
I recently ordered Civil War Men Action Figures, Big Bucket of Civil War Soldiers, 100 piece set, $19.95. This was for my grandsons birthday, he is really into knowing everything about the Civil War.
He was so happy opening up his present until we noticed a note from Amazon stating the “Confederate flag” would not be included because the company didn’t think it was the right thing to do.
Who is Amazon to dictate what is right for everyone? If the company feels this strongly, then they should not be selling this item at all. Whether we like it or not, the Confederate flag was a part of history.
My grandson had intended to take this item to school for a project but after knowing Amazon had altered it, meaning, a red flag instead of the appropriate one, he chose to do something else.
He suffers from anxiety and PTSD. Can you imagine what the other children would have said about this if he had taken it in as his project? Smart remarks and some bullying?
Just wanted to let you know how disappointed I was by all of this. Would it be possible to somehow receive a “real” Confederate flag from your company?
In the future, if I order anything from Amazon, I will be more careful to read all the fine print.
Thank you for taking the time to read this.
M.K. Ballou
My name is Ricky Brown owner of platinum level solutions LLC Scac code BRWQ, we have carried 5 loads for Amazon, I worked my Drivers to get the trailers move on time best we could for it being our first run for Amazon, now we have been blacked balled , bocked from spot market , no chime communication, after all the money I spent on tractors and insurance, staff and more, it hurts as a small business owner in Atlanta, I’m am a community leader wanting wanting to show others that we can do it and that failure is no an option, please help us get back on track My contact number is 4047598650, office 4048905815, thank you. Ricky Brown nextstepstaff.com
I have been a customer of Amazon for many years. During this time I have only 2 issues and both within the last year and both times it has driven to contact your corporate office. Neither time should this have been the case. Both times the issues could have and should have been resolved on the customer service side or at the very most with the assistance of a supervisor. This tells me your training team is very poor staffed. I myself have actually worked from home for major brands and the training makes or breaks a customer experience. In this particular case the issue is your worthless review team. In the time I have been an Amazon customer I have reviewed only a few books. Mostly because I usually end up writing something on FB on the authors pages and the other reason is I read A LOT. So I don’t have time to write reviews for everything I read. But in the beginning of June I purchase a book listed under Romance and generally the type I like to read. This book had no trigger warnings, which does not normally bother me one way or another because as I said it was a romance. Now this particular book centered around a Motorcycle Club which as you can imagine would have some violence involved. I have read numerous ones. But this one book was over the top brutal. I stopped reading it a few chapters in and did scan it for what I was hoping was just a one time issue and the rest of the book would smooth out. That did not happen and when I flipped to the end the physical abuse the hero suffered left him permanently disabled. OK it’s a book. Definetely not what should have been categorized as a Romance and absolutely should have had triggers. I was so disgusted by the book I decided to write a review and let others know that if they had any issues with that kind of physical abuse inflicted they should stay clear. Now having said that I know your ratings on reviews run from 1-5 stars and I have seen MANY reviews for all kinds of products of people that were not happy for one reason or the other. This review did not contain curses or threats. There was nothing in the review except my honest opinion of the book itself. I did not realize it at the time but I ended up being blocked from future reviews. I found out accidently when a product I purchased by a third party texted me and asked me if I would submit a review. I had to wait over a week to finally get someone to reply to several phone calls and finally today your review team emailed me. The end result. I was bad, they will not discuss it and it is permanent. My question is simply ‘ Who died and made them judge and jury?” That email was not much above totally rude and completely underserved. They pulled the review which I do not agree with, but in addition I am forever blocked from reviews of any kind and it’s none of my business why. So you can take my money when I buy on your service and then treat a customer like this because you have 1 author of all the 300 plus books I have read in the last 6 months alone complain about a review??? You know this isn’t even about the review or the author Jordan Marie complaining. It is about the principle. It is about Amazon having a review page and then controlling customers opinion of products. It’s about not disclosing why and it’s about taking people’s money and in turn having the WORST customer service that it has ever been my misfortune to run into. Check that author in the beginning of June a book called Devil. Then I believe you owe your customers a response on how that goes against your supposed Guidelines. Because quite honestly I believe one of your undertrained got the complaint and took it among themselves to play hero remove the review and block me.
There are plenty of book services and a couple of dozen author pages I am friendly with on FB and I will be posting this issue.
Attn Mr. Bezos: I worked for Verizon Call Center for over 18 years, Selling, moving services, DTV DSL, internet. I called your customer service last night and got a rep from Jamaica, I have no problem with Jamaica but i do have a severe problem when I get an Email at 10:pm saying my prime is being cancelled do to my c.c. not funding this prime from amazon? first I never would or did I know what prime was. The rep asked my name and I gave him the info he then said my name back to me and started busting out laughing, I asked the male rep are you laughing at my name and he still did not stop. In turn for a company so big I would at least invest in noise reduction head phones for your reps so as a customer I do not have to hear the whole office having a party and not doing their jobs, or smoking pot and all laughing at the expense of my last name, i really did not care at that point I was wanting to know why and when and how it was added to a cc I have not used since Sept. of last year, He would not explain and with all the noise in back ground he really did not want to I asked how long has it been on my account he said 1 month, I said wrong I have not even been on AMAZON OR USED THE CC for along time, he then said I canceled it and before I could even say another word he just hung up. If any of our reps even put a customer on hold and laughed or said anything about a customer to another rep we would of been fired. I call back to a different number and now I have Philippines and she says she can’t help me, but will transfer me to a different department which then i said can I have number she puts me on hold comes back on line and gives me the same number I just called, I said thanks and hung up. I then called the same number again and got the Philippines again and that rep stopped the Prime but from reading all these articles, it sounds like I am just 1 of millions who get treated like this. And that brings me to why I was even on Amazon in the first place, I had a home warranty plan thru a home warranty program and my original card was compromised after buying items from your site, their were charges for a hotel in the Philippines which I did not put that together till tonight, but since my credit card was used it had to be stopped and new card issued so that month my home warranty plan was not paid thru my bank, and 3 days before christmas i smell gas on my stove top so I turn the gas off, then I here a big bang in my garage, ya water heater blew up. So water is covering a 3 car garage with artist equipment that is over 100 boxes all wet, so I spend half the night trying to salvage what i can come back in house freezing, and the heater is not working! wow I just sit down and drink a glass of wine and say to myself what next? well that’s what next I call my home warranty and they say nothing is covered because of non payment due to the canceled card, wow what could be next this was my daughter’s very first Christmas at home since 15 years old she has been in the hospital every year during Christmas Thanksgiving, and her Birthday in January well I had every thing perfect until now thinking this was God’s way of saying your daughter is getting better and going to spend holidays at home. She had to move 3 hours away to be buy the right hospital so this was very important for me, also her therapy dog. And then I also have 4 french bulldogs. But now no hot water no heat and gas company said needed a new stove top which is why i was on Amazon in first place and I paid extra for delivery before christmas but of course I don’t have to tell you it did not come, then when it did come it was dented, and not even the right size, I put in request to send it back on line and it said distributor does not pay shipping so i mailed it back thru post office then about 3 weeks later it comes back to me. So I call and rep says the company moved their location and send it to a different add I said I am not paying shipping again, then for the next 3 months back and forth with your great reps asking for a shipping label finally the last rep said oh he sent you one really I said where is it? he then say’s it canceled now I said nope Ive been on that account looking every few days their was an email saying he accepted the return but no where for me to print any thing to ship back, I said so now what he said it’s past the dead line to send back wow is all I could say after spending over 82 hours on phone with all those so informative smart reps that love to laugh and make jokes and you can here the whole room, wow is all I have to say, SO WHEN I SEE YOU OR ANY THING TO DO WITH THIS COMPANY THAT JUST ADD STUFF TO CC and DON’T TAKE BACK DAMAGED GOODS WHEN YOUR SITE SAYS MONEY BACK GUARANTEE UNTIL YOU GIVE UP IS MORE LIKE IT. MAYBE WHEN FORBES MAGAZINE HAS YOU ON THEIR ABOUT HOW RICH AND GREAT YOUR LIFE IS REMEMBER THE KIDS THAT ARE IN HOSPITALS THAT MAYBE GET TO SEE 1 CHRISTMAS AT HOME, MAYBE YOU WILL REMEMBER MY DAUGHTER COULD NOT EVEN BE HERE BECAUSE OF NO HEAT NO STOVE, NO HOT WATER, AND I COULD NOT EVEN GET A REFUND FOR THAT CRAPPY STOVE TOP WHICH I STILL HAVE IN THE BOX SITTING IN GARAGE, SINCE I HAD TO TOSS 90% OF MY DAUGHTERS ART SUPPLIES AWAY DUE TO THE WATER HEATER YA I KNOW NOT YOUR PROBLEM, BUT WORDS OF ADVISE ITS GREAT YOU ARE RICH AND HAPPY AND SMART BUT WHEN YOU TAKE ADVANTAGE OF PEOPLE MAKING IT BARELY DUE TO SICKNESS, WATCHING YOUR CHILD DIE FROM THE INSIDE OUT YEAR AFTER YEAR, AND STILL NOT ABLE TO SPEND 1 HOLIDAY IN HER HOME, BECAUSE OF THE SHIPPING AND THE STOLEN CC INFO. THEN THE ADDED XTRA CHARGES. MAYBE FORBES CAN PRINT ALL THESE REMARKS UNDER YOUR PICTURE BECAUSE BIGGER IS NOT ALWAYS BETTER, AND TO MOVE JOBS OUT OF U.S.A. WOW IS ALL I HAVE TO SAY WHEN THEIR ARE AMERICAN VETS LOOKING FOR JOBS AND THEY COULD ANSWER A CALL WITHOUT LAUGHING AT SOMEONE’S NAME AND AS AN AMERICAN MAKING ALL THE MONEY YOU MAKE FROM USA TO HAVE A COMPANY DO THIS IS JUST WOW! GIVE YOUR SELF A BIG PAT ON THE BACK!
I bought a camera thru Amazon, the seller was SUPER-SAVERS. The picture quality was very poor and after a month of trying to deal with it I asked to return the camera. They said I could and even sent me a free return label. I was not informed that there would be a restocking fee but in reality that would have been fair. I was credited just less than half of the price of the camera and when I questioned the amount I was told the difference of my refund was for restocking fee and THAT THE CAMERA WAS DAMAGED!! I can handle the restocking fee but if the camera was damaged, it was defective when it came to me. Maybe that was the reason the picture quality was so poor- who knows. On my last call to customer service Daniel (Dan D.) assured me that I would be getting the balance of my refund within 24-48 hours yet the next day I had my 2nd appeal denial. AMAZON OR SUPER-SAVERS- AFTER TAKING OFF THE RESTOCKING FEE, YOU STILL OWE ME $116.80! (And I don’t go away!)
As you know, my family and I do quite a bit of business online with Amazon, but I have a real problem with you folks beginning to censor things “Christian.” I keep seeing things popping up that are patently moves by you to punish people who express Christian values.
I know that our purchases are nothing more than a drop in the bucket for you folks, but trust me, if this discrimination keeps up in your business we are GONE!!
God and things Christian have as much right in the public square as anybody else, and if viewed from the proper perspective (God owns all of you, all you possess, all of your life, all of your rights, etc. as well as all the rest of the universe and everything in it) God and those who serve Him have MORE right in the public square than anyone else!
I’ll be watching!
Very Serious,
Bob Myers
after I four hour long conversation about charge to my account I was told by the end of business on the 29th the money would be in my account wake up today and there is still no money in my account from Amazon to refund they were supposed to refund me a total of $98 and of $25 when in their own policy it’s only supposed to be 20% of the item which would only came out to this company is ripping people off and the federal government needs to step in and take them down a peg they think they can get away with everything because they are a multi-billion-dollar which is a criminal act in breach of contract as well via their own policies I was trying to be mr. Nice guy and told the gentleman I was going to forget about it if it was but if not I will contact my lawyer I guess they have Resort result 2 me having contact a lawyer to sue and I think I need to sue for pain and suffering turmoil stress an unforeseen medical expenses $98.51 this could get costly to them because I will reverse all charges that I occur.
I have become aware through social media that you currently carry Trump brand product lines. I will not shop on Amazon or at Whole Foods until I hear from you that you have cut ties with the Trump organization. I have shared the link I received on social media as well as your contact information. I sincerely hope you will sever your ties with the Trump organization.
A Message From Claudine M. With Amazon Customer Service
Inbox
x
Amazon.com Customer Service
7:50 PM (50 minutes ago)
to me
Your Account
Amazon.com
Message From Customer Service
Hello David,
I’m sorry to hear about your experience with your recent order. I’ve researched your account and can confirm that, although we processed your order on [SHIP DATE], your bank account payment was not successful and was returned by your bank after we shipped the items.
TeleCheck Services Inc. and TRS are payment processors for Amazon.com, and are authorized to assist you with this issue. Please call TeleCheck at 1-800-697-3170, so they can complete the reprocessing of this transaction. The call should take no longer than a few minutes provided you have your banking information available when you call.
TeleCheck will also be able to provide you with additional information regarding this transaction, including when check-writing privileges will be restored. Typically, issues such as this don’t affect your credit rating.
Payment may be denied for a number of reasons, such as:
— Insufficient funds in the account
— Account number was entered incorrectly at the time of purchase
— Account is not authorized for online transactions
— Recent changes to your financial institution’s ABA Routing Number and/or account number structure
Again, I’m sorry for the frustration this order has caused, but hope this information helps.
We look forward to seeing you again soon.
Best regards,
Claudine W.
Amazon.com
David Warrington
8:39 PM (2 minutes ago)
to cs-reply+A3034.
I reached out to Amazon over this issue a total of 3 times, first 2 attempts was through phone calls and the 3rd was through online chat. The first 2 calls no one at amazon or TRS, Telecheck could help me and had no records of any payments that were not successful transactions. I had even got Amazon to call TRS on 3rd party line with all 3 of us talking and still no one had records of a failed transaction. The 3rd time I tried chat and was able to finally get someone that found the issue (Claudine) and gave the information to get this issue resolved. I was able to go to TRS recovery online and pay the failed transaction and resolve the non payment or fail payment issue. What I still do not understand is the no records on file at Amazon or at your recovery service (TRS) on the first 2 calls to resolve this even after emails and a letter. Suggestion for future reference, Make sure both Amazon and your recovery service has information regarding the transaction before emails and or letters are sent out.
Thank you, Claudine for you help and resolution on this matter.
My most strong dissguss and completely upset way for the customer way to correct a simple complain, didn’t know it takes a master degree to figure this out and to complete an analisis and flow chart display to understand my complain.
I did get charged on 29 January 2018 for $200.00 charged to my bank account from Banco Popular de Puerto Rico, account ending :0697 and debit card ending :5390.
I’m disgusted in the times I have requested this refund and keep getting a respond that the matter will be sent to the proper section and will receive a respond within 3 to 5 days. My patient is running thin, I have a sent so may messages and chats with out any proper response.
You are now connected to Akshay from Amazon.com
Akshay:Hello, my name is Akshay. I’m here to help you today.
Me:Can you verify my account or the history of how many times I have comunicated to your services ?
Akshay:We are extremely Sorry for the delay in the process Javier .
Me:Are you really going to help or peply that it needs to be referred to another section as every one has responded
How extremely sorry are you,, you don’t process this nor have any conttrol
Akshay:I see that you have contacted us many times for the same issue .
Me:PLEASE VERIFY HOW MANY MESSAGES I HAVE SENT AND THE RESPONSES
So, which response wil you give me ?
You will forward this situation ? AGAIN !
hOW MANY TIMES BEFORE i SEARCH FOR LEGAL ASSISTANCE ?
There are many legal services showing on TV !!!
Akshay:I see that the we are currently working on your issue with priority .
Me:Where is the priority ? To whom is the priority ?
Akshay:We have forwarded your issue to our account specialist team as the order that was charged was suppressed due to unauthorized activity on your account it is for the safety of your account Javier
Me:The bank is Banco Popular de PR, the account ending :0697, debit card ending: 5390
Akshay:Please do not worry we are solving your issue Javier .
Be assured we won’t let you to be at loss by anymean.
Me:How many times ? Is this a real person responding or a machine that gives me the same respond over and over !!!!!!!!!!!!!!!!!
Charged on January 29, 2018, today is March 13, 2018
Akshay:If I relate it to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.
Me:Whos intention then ?
How many more days are YOU going to tell me to wait now ?
How many times does this message needs to be forward ?
Should I get out of your communication system and try a different approach ?
Akshay:No Javier trust us we are currently working on your problem and I am also escalating this issue .
Me:By curiosity, can you see all the times I’ve communicated ? Is that a normal amount of messages for a problem already identified by your sections ?
Akshay:No Javier I can totally understand that you have contacted us multiple times for the same issue .
I can understand how such repeated inconvenience can color your expectation.
Me:so !!!
which will be your answer ? the same as the others ?
Just need to keep my self frustrated and keep waiting right ?
Akshay:No Javier we do not want to disappoint you we are solving your issue I have also escalated your issue .
Me:ok, so. Are you going to write again that everything is been forward and escalated. Hello Javier,
I relayed your information to the team trained to handle this scenario. You should hear back from them in the next 1-2 business days.
We hope to see you again soon.
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Shantoya B
Amazon.com
Akshay:I have escalated the issue our account specialist team will get back to you in next 24 hours for sure .
Me:Jajajajajaja
Like I never read before
Hello Javier,
I relayed your information to the team trained to handle this scenario. You should hear back from them in the next 1-2 business days.
We hope to see you again soon.
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Shantoya B
Amazon.com
______
Hello,
Thank you for telling us about the unauthorized activity in your account. To protect your information, the credit card details in your account cannot be accessed via our website. We also do not display full credit card numbers in your account.
We recently processed these charges on your visa ending in 90:
— $200.00
We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.
We have taken these steps to restore your account:
— Disabled the password to your account.
— Reversed any changes made by this party.
— Canceled any pending orders.
Please allow 5 hours for these actions to take effect.
After 5 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select “Forgot password?” and follow the instructions. After you enter your email or mobile phone number, you will receive an email or SMS message containing a personalized link. Click the link and enter your new password.
If you have any trouble resetting your password, call Customer Service at:
Customers in the U.S. or Canada: 1-866-216-1072
International customers: 1-206-266-2992
You will also need to:
— Re-enter your complete payment method information the next time that you place an order.
— Re-enter any addresses that you recently added to your account.
— Check your subscriptions, if you have any. You may need to update them.
We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user’s keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as “phishing”).
To learn more about safe online shopping, visit the “Security & Privacy” section of our Help pages.
Sincerely,
Account Specialist
Amazon.com
—–
Hello,
Thank you for telling us about the unauthorized activity in your account. To protect your information, the credit card details in your account cannot be accessed via our website. We also do not display full credit card numbers in your account.
We recently processed these charges on your VISA CARD ending in 90:
— $200.00
We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.
We have taken these steps to restore your account:
— Disabled the password to your account.
— Reversed any changes made by this party.
— Canceled any pending orders.
Please allow 5 hours for these actions to take effect.
After 5 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select “Forgot password?” and follow the instructions. After you enter your email or mobile phone number, you will receive an email or SMS message containing a personalized link. Click the link and enter your new password.
If you have any trouble resetting your password, call Customer Service at:
Customers in the U.S. or Canada: 1-866-216-1072
International customers: 1-206-266-2992
You will also need to:
— Re-enter your complete payment method information the next time that you place an order.
— Re-enter any addresses that you recently added to your account.
— Check your subscriptions, if you have any. You may need to update them.
We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user’s keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as “phishing”).
To learn more about safe online shopping, visit the “Security & Privacy” section of our Help pages.
Sincerely,
Account Specialist
Amazon.com
—-
ieraponte77@ gmail.com>
Feb 13
to account-alert
I have talked several times with customer service and am still waiting for my refund. How much longer ? How many times do I need to request prompt assistance ?
I’M EXTREMELY TIRED !!!!! What’s going on to my credit !!!!!!!!!!!!!!!!
As I asked, why is taking so LONG ???????
—–
Javier Aponte
Feb 13
to account-alert
I already notified about this situation, I NEVER MADE THIS TRANSACTION !!!!
Do I need to call every couple of hours ? Do I need to keep sending e-mails ? Should I get another e-mail in corporate ?
Sent from my iPhone
—-
Javier Aponte
Feb 13
to account-alert
I have talked several times with customer service and am still waiting for my refund. How much longer ? How many times do I need to request prompt assistance ?
WHY DO I KEEP RECEIVING THE SAME EMAIL ????
WHATS GOING ON WITH MY ACCOUNT ?????
THIS IS UNBELIEVABLE, DISRESPECTFUL AND EXTREMELY ABUSIVE !!!!!!!!
——
Akshay:I can realize your frustration and its apt to the situation. I’d have reacted the same keeping me in your place.
Me:So, now what?
Akshay:I would request you to wait for 24 hours for the account specialist team to come up with a resolution .
Me:ok
As a longtime. Customer I found my account was being hacked. Someone was accessing my account and requesting refunds on big item purchases I made 1 to 2 years ago. Amazon offered to reimburse them, the hacker asked that the money be applied to a gift card. Well certainly. I called Amazon for weeks reporting this spoke to 4 or more Leaders in Service, when I finally got Kim J who was nice enough to tell me this is a common practice that goes on. Well thank you Kim J I will take advantage of all the different opportunities to scam Amazon that you were so kind to share with me. You are a true Leader in Service. iPhone X, I can’t wait. It will be a wonderful Christmas in our household thank to the lack of a fraud department and no monitoring that set off warnings. I will order with my 2 day prime, receive, call months later to claim I did not receive, money so kindly applied to gift 🎁 card. Thank you jeff@ amazon.com.
Hope Amazon doesn’t cave into pressure to remove NRATV or any other ties to them. I may not own a gun, but I’m not so privileged that I am as blind as those who “cannot imagine” (yes, we are all well aware of such people’s ability to achieve awareness beyond the end of their nose, but why should the world suffer for it?) of why there would be a need for someone to have a semi-automatic.
Single people who need to protect themselves against simultaneous, multiple intruders would be ONE simple, no-brainer example.
Please don’t care in to whiners who scream about one thing and ignore every other device like cars and prescription drugs and hospital malpractices that kill each more people than guns ever will. Do they holler to curb prescription drug dosages or distribution? No. Car sales? No. Surgeries scheduled? No. Do they ever consider how many lives are SAVED, and personal safety protected by guns, including semi-automatics? No. They just emotionally react to their TVs. That’s all they know how to do. They’ve long forgotten how to think anything through.
I am disappointed you offer the discount to NRA members. I live in Florida and once lived 3 miles from Stoneman-Douglas. I know 17 people, (14 teens) felt the same way. Before you decide, imagine the survivors, imagine them having to see their dead teachers and class mates, having to walk through their blood. Just think about it, ask you kids how they would feel, friends, neighbors. That image will live with them forever. AR rifles are weapons of war and meant to kill. If the NRA feels otherwise tell them most Americans disagree with them. STOP GIVING THEM A DISCOUNT!
Hoping Amazon breaks any ties it has to the National Rife Association.
Thank you.
After the threat to Delta over the NRA, hopefully you will scratch Atlanta off your headquarters search list.
Anyone else out there angry about the 33 MILLION the bozos Brezos gave to the DACA people? Our purchases are funding this. That ends up being about $33 thousand to each person or more. No one helps our kids! Not that most of these are kids anymore. The real AMERICAN kids have to pay huge student loans with giant interest. I understand wanting to help people but this has gone to far. I will NEVER buy anything from Amazon again. There are other places to get the items. Even if I have to pay a little more, so be it! BOYCOTT AMAZON!!
My daughter and I have been trying to reach my husband who is an Amazon employee for over an hour for a family emergency. The phone number where he works has a full voice mail box and you can’t even leave a message. Tried calling Seattle for assistance go transferred into a menu about W-2s, employment, etc. after explaining the receptionist that my father-in-law is on his death bed! Called back, explained the urgency again, was asked what his employee email was which I don’t know. I was then given a sermon on how things work at Amazon and just hang up on Simone! This is ridiculous and outrageous! I still have not heard from my husband. We have tried calling every Amazon in Pennsylvania to try to get assistance. No answers the phone at any location!!!
Why does amazone not allow pay pal for purchasing?
amazon is despicable.
anyone wanting to join me in suing them, please contact me at duellingdame@ gmail.com
dips illegally into my credit card whenever it feels like.
spent hours on phone and chat, zero resolution.
How is this not theft?
$1000 !!?!!?!! 2 of my $500, “each” amazon cards were stolen through an amazon sales rep!!..Immediately Amazon found them!! Both loaded in separate customer accounts!!””” I HAVE THE CARDS””” !! Amazon apologized for my lose…. Said the whole amount in both accounts were spent while being under investigation!!!!!!!
I made an order for vitamins on Nov 8th 2017 Ups lost it order # 112-9167387-4633853 I spoke with a rep at 327 pm today, I was told i would get a refund in the form of a gift card on my account. Instead I received emails saying I was getting refunds on two incorrect orders that i’m pleased with. orders 112-0506447-1906650 and 112-3670574-327446 Then a second rep said he would have to wait till tomorrow to give me the correct refund on order 112-9167387-4633853 I asked for a supervisor then after several minutes I was told that none were available. I told the second rep to have a supervisor call text or email me. So far no return response. WHAT KIND OF SERVICE IS THIS?
I recently ordered the [Liberator] Throw for my daughter-in-law who is having her first child. Unfortunately, the page on Amazon does not provide an accurate description of the throw or its intended use. Waterproof…Water-Resistant…my thought…what a perfect gift for her and my newest grandchild. Fortunately, I did not send it directly to her and received the package a couple days ago. Upon opening the box, I found a package covered in half-naked bodies and a description of the actual use for the Liberator Throw…which is to catch all those nasty body fluids while screwing with your mate around the house…or wherever. How embarrassed I would have been to have her receive such a gift. Today, I sent it back after Liberator (who represents Amazon) so generously approved the return…and my paying the return postage. Pretty well disgusted at this point.
I worked for amazon passed background check everything decided that I wanted to deliver for amazon my felony is ten yrs ols I got two suspended licsenes for not paying fines. which was related to my criminal charge, this time they did not hire me to deliver for them its the same background nothing has changed I don’t nderstand how they did that and the why cant get any info. I was told to put in a 2 week notice which I did. I waited almost a month I called both amazon fex and the ERC number they said they had no recored of job app yet I was on the system for onboarding background kept saying pending today ti said un approved. I hurt emotionally finaically it was a bad exp that I will never forget
When FedEx was growing at breakneck speeds in Memphis they once threatened to move to another location if he City Council didn’t approve it’s expansion and move the National Guard facility next to the sort hub so they could expand their operation. The rest is history. FedEx is major industry in the Mid-South and has expanded and built facilities around the world.
The location suggested by Fred Smith was maybe the defunct Air Force base in Blytheville, AR. This is a prime location for large distribution operations. Located near the Mississippi river, equipped with its own long runways, and with access to manpower from St. Louis, Memphis, Little Rock and other densely populated areas in East TN, NE AR, and South East MO. Labor is cheaper in the South and Blytheville is within driving distance several major metropolitan populations.
I don’t live there, I just know, as did FedEx, that Blytheville has a lot to offer for some great organization like Amazon. Much easier to deal with contractors, unions, and government officials in the State of Arkansas.
I am writing as kind of a grass roots effort to attract your business warehouse or corporate site to our area in Ohio. I live in Port Clinton Ohio. We have a great industrial park that would be a great site for another location for you. We are right on the lake, have direct access to Rte 2 and close access to Ohio turnpike for shipping, traveling, etc. We also have an international airport in our area. Take a look at our area and consider joining us here in Port Clinton Ohio. We have a great school system also.
I ordered a book from Amazon and I am now 16 days from the time tracking said it was “on the way” from Cincinnati to Mt. Washington, Ky. TWO HOURS AWAY. I could have WALKED to Cincinnati to get my package! I have callled the US postal system without any help. Called Amazon TWICE with no help! I WILL NEVER ORDER THROUGH AMAZON AGAIN. TERRIBLE CUSTOMER SERVICE!
I am having an issue with Amazon and it’s A to Zero policy, it is apparent to me that A stands for Ahhhhh and Z for Zero Help.
I purchased a gift in April for my daughter, which I gave in late May or June, guess what it was defective. I followed Amazon’s instructions by contacting the third party seller, to which I received no reply (twice). Nor could Amazon get a response, but still denied my a refund because of time passage in August. Well I am buying Christmas presents early, care to guess where I will not be buying?
Today I placed an order that said it was guaranteed same day delivery. As an Amazon Prime member I have placed several orders and have been satisfied. Today changed everything. The order never came and when I called what Amazon feels good to call Customer Service it was the worst experience ever. Amazon is waisting whatever money they THINK they’re saving by placing a call center in Jamaica, or at least that is where they said they were. “Ryan K., the customer service manager of the only Jamaican center.” I was given the punishment of over an hour of absolutely no answers or customer service of any kind. For that and more time on the equally inept text transaction. For all this mess of representation and no answers I was lied to in writing that it was my fault because I did not order on time for a same day delivery. When I spoke to the incredibly unprofessional “customer service” they waisted about 10 minutes of my time asking me over and over how my day was even though I had answered “not good because of not getting my order” each time. The person had no idea what they were doing. When they finally connected to where the shipping company they disappeared leaving the kind shipping lady very confused to why they disappeared. She was very kind and even though advised that the package seemed to “be lost” still made thew call pleasant (she did not work for Amazon). After about 10 minutes the Amazon “customer service” came back on the line where both myself and the shipping company expressed our displeasure and confusion as to where the heck they went and why they didn’t say anything. After this I was offered a 5.00 credit…seriously, $5.00. Then no explanation, no answers, just an offer of one month extension to Prime….(why the heck would I want more of this). Then I asked to speak to the manager, this “Ryan K. no employee number, no service center number. The only Amazon customer service center in Jamaica.” Still no answers, just typical scripted verbal vomit out of a very unpleasant guy who could care less and made it known. The final offer he advised was nothing other than what was offered “to compensate”…until he changed his mind and decided that he could offer me $20.00 because “that is what it would cost me for shipping” (you know, if one hadn’t paid for a prime membership and already got free shipping). Seriously, this is their logic. I am extremely disappointed. All I wanted was answers and appropriate compensation for waisting my day expecting my package and then waisting over an hour of my time where I come away with not one answer to where the package is or when it will be here. I am disgusted and find this completely unacceptable. I was told straight out that none from Amazon corporate would contact me for any reason. You may be a giant corporation but you certainly just destroyed any confidence or respect I may have had for this company. I will continue to make sure everyone is aware of the horrible experience I had. Not that it will make a dent in Amazon, but any place worth anything should care about treating their customers right and respecting them and their time. Until the day Amazon contacts me from corporate with respect and decency I will be sure to share my negative experience every chance I get. 20.00 doesn’t make up for the mess I just experienced…keep your money.
It occurred to me today when I was charged $99 for the annual Prime Membership, that I have been purchasing from Amazon for 20 years and have spent tens of thousands of dollars. Surely at this point, you can cut your long-term customers a break in the prime fee? Other companies find ways to acknowledge loyal customers. It seems a bit greedy of Amazon not to do the same. Just something to think about!
Regarding Amazon HR ONT6 Moreno Valley,
First of I apologize for the use of the ‘N’ word (I have never directed or even brought this out to anyone in the past) and it was based on the news piece I was discussing (a lot of stress that week with my mother an illness discovery) because I was in favor of trump she would always say every day she saw me practically I want him impeached, I ignore everything and it wasn’t even meant for this shorter black lady then before we were always talking as co-worker friends. A complaint was built based on seven (7) team members against me and I had only seen two (2) of them.
Moving on, people make mistakes (I definitely regret it) and I have been employed there since March 16th 2016 and a hard worker at that, too. Hoping my hard work with a high track record to show will save me and get me back to work.
Point I’m trying to make is since Sunday August 13th 2017 I have been suspended and Brenda in HR (Above location) told me when she walked me out 9:30 pm she would contact me around that time the following night (never happened). An attempt to try and get a hold of HR through phone an e-mail, no response until last night around 6;30pm. Brenda replied I will contact you tonight. Once again – never happened!!
Any Amazonian will understand about UPT (Unpaid Time Off) , I have 4 days accruing of negative time. No answer and today August 17th I have e-mailed ONT6 twice today once before 9am and in the afternoon at 1:15pm along with phone calls and no one picks up.
Managers – on the FHN’s team Sunday – Wednesday, Duny there now this week on days, Claudia, Nick, & Travis all know me from Pick to Stow and more. Check my track record and I would like/love an excusal (the only mistake I have made since my hire) for this powerful word that slipped out – NEVER AGAIN!!
Love Amazon, the hard work, the challenge and the employees but most HR are slow or I have never before this new crew been ignored or at least been given a response. Still out of work and I would like to resume normal work duty A.S.A.P.
HR has poor communication and have never updated me with what is going on, why??
Thank you very much for all you can do, in advance!!
Mike Bond
have you tried the appeal process i am a fellow fullment center employee
Ordered a kayak at the beginning of July… through the tracking notice on the order, it appeared to have shipped from the warehouse to the shipper 2 days after the order- perfect! right? wrong. After 3 weeks I emailed asking when I was going to receive the kayak – I had made plans for that thing. This morning I get a cancelation – we’re sorry – out of stock. It took 3 weeks to figure out you didn’t have any? This is a problem on several levels- #1 shows a complete lack of organization/knowledge of your stocking levels and #2 shows a complete disregard of customer communication. You had to of known that you didn’t have the kayak. I purchased it because #1 – it fit my delivery window (or so I thought!) and #2 it met my price point.
I called your customer service team this morning – was “disconnected” twice and spoke to a service manager the last time. He tried giving me excuses. When I told him I didn’t care about his excuses – I wanted to know how they were going to make it right – he told me I could reorder – through another seller- at a higher price – with no guarantee of delivery. Now there’s a solution! I told him that I HAD (notice past tense) plans that I now was cancelling – that I was very unhappy – and they were not offering a solution. Higher price, delayed delivery is not the way to make me happy.
I am a prime member – I buy a lot of stuff…. this is the first time you have disappointed me like this – and just so you know – it is a BIG disappointment,.
Nancy Cunningham
Have anyone followed up with you about this situation?
Order # 026-8695954-1164317
Dear Amazon,
I am tremendously disappointed and very angry.
Last Tuesday I ordered a large piece of bedroom furniture (with the above order number) to assist in accommodating guests who were arriving on Sunday (today). I selected to have expedited delivery with an arrival day of Thursday.
Issue number 1 – On completion of my order I saw that the delivery date was now Thursday – Saturday. There was a little clickable link stating that the delivery period was extended due to the item being delivered by a third party vender. We are now in 2017, and it is a very easy process using software, to plan and predict the logistics process time required for an item to be delivered from anywhere in the world, why in Gods name are you telling me that you/ or your vendor needs a window of three days to deliver something within the same country? Also why are you using a supplier or vendor that cannot meet your standards of tracking and delivery, that should be a very basic requirement for them to get the contract, otherwise there may be situations where they totally mess up, like this one.
Issue number 2.- Because no time of delivery was given, I had no choice but to wait at home for these three days for this large item of furniture. How can A vendor not inform the buyer of a time for delivery? I have ordered items from China and the deliverer has provided a few hours as delivery window.
Issue number 3. – By noon on Saturday, I needed to leave my home and make some further preparations for my guests, I tried to contact the seller via the information on Amazon.com to get an ETA, The phone number went to a voicemail that said the offices were closed until Monday, and the Amazon email process led to an auto email that also advised that they were closed on the weekend. How can Amazon have a vendor that says that they may deliver something on a Saturday, but no one from that organization is available to comment/explain/ escalate/resolve any customer issues that arrive during the delivery process?
Issue number 4. – As I was concerned that I may not receive this item before my guests arrived on Sunday (even though the Amazon order advised Thurs- Sat) I contacted the customer service desk, they done the best they could but it appears that they didn’t have a number to contact the vendor either. This is concerning that Amazon has no way to contact a vendor during the hours that they are still delivering, this is a very bad practice, which will be a problem if there is ever an emergency.
I am requesting that someone from the management team contact me. I will be certainly sharing my negative experience with Amazon across social media, and other places particular those focused on customer service, as other members of the public need to be aware of the risk of this “third party vendor “ trap.
Who is managing your vendor operation, it sounds like it needs a shake up and some direction. I previously managed vendors for major international IT company, and such a shambles and lack of communication and no sense of urgency that I have witnessed with Amazon, would never have occurred. I trust that someone is focused on getting the item to me ASAP. I also look forward to hearing from a member of the management team.
Well, I have been a huge amazon shopper for years. I have gotten several friends and family to sign up too. I have a prime membership, and the doctor I work for has a prime membership. On prime day, I ordered a Roomba for myself on my account and then ordered my boss one on her account at her request. I got a message that they cancelled my Roomba because I fraudulantly ordered too many. I talked to customer service twice trying to make them understand she ordered one for herself after I told her what a good deal it was. We each have our own account with our own credit cards. They would not budge and would not tell me how they could prove I personally ordered them for myself. I am going to try Walmart for more items – I have been using them since this happened and I like their service. I’m gonna call discrimination!!
I am very disappointed in Amazon’s policy not to price match items that go on sale within the return window after purchase. Instead, Amazon makes their loyal Prime members go through the hassle of returning and rebuying items that are in fine condition and they are perfectly happy with. This policy is wasteful of my time to re-box and drop off the item and the cost to return the item, as well as Amazon’s time to receive the item and disposition it according to its condition, which in my case, is in perfectly working order, so now Amazon has to commit time and personnel to refurbish, restock, warehouse and resell the item. It makes absolutely no sense. This is all because one item I purchased when on sale for $40 cheaper, another $20 cheaper. After shipping I will still save almost $50, which is worth the hassle to me, I guess, but a company that values their members wouldn’t make them go through the hassle and be wasteful of perfectly good merchandise. Horrible policy that makes me doubt my entire Prime membership.
Disappointed to learn that Amazon is still enabling that mouthpiece of hate and vitriol — Breitbart News. Please do the world a favor and sever your relationship. Use your absurdly large footprint to stomp out suspicion, bigotry, and irrationality, not spread it.
My name is Angelica Lindo and I am a Veterans Services Business Representative with the New Jersey Department of Labor and Workforce Development. One of my responsibilities is to outreach to employers on behalf of veterans with an effort to get veterans employed.
I would like to invite you to post your job opportunities on our website at no charge.
We have over 10000 veterans registered on our website and we match their skills with all the jobs posted. We have interviewers that work with our veterans every day and help them in job placements.
I think it will be very helpful for both of us to work together on behalf of the veterans.
Feel free to contact me if you have any questions.
Thank you,
Angelica Lindo
Hello,
I have a courier business in Jacksonville Florida and have been in business for eighteen years. I would like to know if you could put me in touch with someone who is heading up the logistics department in Jacksonville. I would like to handle some of your local deliveries in surrounding areas. Phone contact is 904-545-XXXXX.
Thank you,
Terry Kelly
I have a Pizza Program by the name of Opie’s Pizza and I would like to speak with someone about the possibility of your company adding this to the Whole Food’s locations.
I believe we have the highest quality pizza on the market and I am willing to work with you if you want to brand our pizza to the Whole Food’s name or Amazon. We are in Supermarkets in a small way currently and I see a huge opportunity for high quality pizza being offered in your stores. It can be marketed by the slice in the deli, take and bake in the case, take and bake made to order, and fresh baked to order. Please contact me so we can discuss the possibilities. Thank You, Bill Brittain Owner/President Opie’s Pizza Inc. 620-224-XXXXX opies_bill at yahoo.com
I bought a phone from amazon prime which does not working. I go in service centre and see that processor is burn. I contacted amazon chat for a long time but they said that I must return this phone I told that I cannot because I do not live in america and in my country is it very hurd and also expencive but they do not understand me. so I lost all my money, also a phone and for this phone I pay 239 dollars. and I also pay for Customs clearance 60 dollars. in chat they said me that upload photos there but I do not know how I can upload photos and I hope that someone will help me. thank you waiting your answer
Very good article. I definitely love this website. Stick with it!
People!
This has totally gone too far! It has now been 22 days since I’ve sent Wblue, back it’s Lenovo Vibe P1 phone that I purchased from them. I sent it back in its entire package, two days after having it because of it malfunctioning.
I have communicated with Wblue and Amazon.com Leadership team on numerous occasions. I am demanded my full refund of $294 on several occasions. I have opened an A-Z claim that was closed without my permission.
At this point, and as of today the 23rd of May 2017. By COB today, I will officially close out my Prime Membership and seriously consider closing my entire Amazon.com account.
I don’t advocate this horrific issue on all of Amazon.com for surely in the past, I have had excellent service from some of the staff at Amazon.com. But after talking with a lady from the Leadership team today at 2:32 PM EST. I didn’t catch her name and she probably didn’t make any notations on my account.
I felt totally belittled as a customer! She made me feel as though, you’re just one of millions of customers, so why should I care! I even felt a vibe of prejudice in the air! This I cannot tolerate!
I would rather be less happy shopping on Walmart.com or TigerDirect than be humiliated by your Leadership Team.
Respectfully,
We are seeking contact to your M & A dept. offering 2 very successful VR companies for sale. These companies will revolutionize your 3D shopping experience. No reply from front door emails.
Amazon Corporate.
Subject: “Reimbursement”
Wasted use of PTO/NPTO. “Team MecH”
Does anyone think Amazon, actually, reads these??? I have been lied to by two business representatives about a gift I returned that was purchased on Amazon, but through a third party. I would think Amazon would vet these third party sellers, or stand behind them. But they don’t. All Amazon does is push me along to another Amazon rep., who gives me additional unless information, but does nothing to get my refund. The first rep told me to wait 3 to 5 working days, now it’s 10 working days. I wasn’t the purchaser, I am the receiver and explained that to both reps. It, now, seems the seller credited the buyer, not the receiver. I don’t think there was a language problem, just horrible customer service, with reps not really trying to help. I have been a member of Amazon since 2009.and believe me when I say this is not the way to treat members. Maybe Amazon got to big to care about us little people, anymore.
I must beg the difference with you. I have been dealing with Amazon for a long time.
Some time things go wrong at no fault of anybody. Every time there has been a problem Amazon could not have fixed it any better or faster. I know they are the best I have
ever dealt with. I purchase 12 bottles of bug killer. Due to the third party doing the shipping half of them leak. I contacted Amazon and told them the story. I only requested they refund me the money for the ones that leaked. I was told by Amazon the shipper would contact me in a few days if not call them back. I call and inform the rep that I did not hear from them. To my surprise I was offered a full refund for the entire order. with no question asked.
I’m dealing with exact same problem!!! I sent back a gift and they refunded the purchaser and telling me I have to contact the purchaser to get it fix! I’m like, are you serious?! Amazon messed up and doesn’t want to fix it!!!
Dear
Sir/Mam
I placed an order on 10/ 03/17 under order no.-
(#171-7172715-5465141) I received a conference message regarding the delivery of the article against the above mentioned order till 16/3/17.
Still I have not received the article till now. I has been discussing the issue regularly with customer care executive of Amazon for last 4 days each time they ask me to wait for next 24 hours. I am facing a lot of inconvenience in all this mess. this is one of pathetic online service I have ever faced and now I am fed-up of all this.
This May be my last attemptd to resolve the issue. Please look in the matter and arrange the delivery of the article by 20/3/17 otherwise I have to go to the legals.
Hope to will do need ful …..
This is my second time signing up for prime. Almost half way thru the first year they locked me out of my account and told me I had to cancel my subscription but failed to inform me my refund would be pro rated. Later I signed up again at at my sixth month mark they changed my password and my free 2 day prime shipping turned into 3. Eight month in they changed my user name and hacked my cell phone and rerouted all calls to them. I complained to the FTC,FCC & FBI and got no help. My cell phone provider tells me it’s a third party issue that someone I purchased from Amazon has hacked my account and cell phone. I began receiving text messages, emails and harrassing phone calls all with numbers connected to Amazon headquarters. I believe this is a tactic against those of us who order frequently so they get us so frustrated we cancel the account and they keep our money and no longer have to pay free shipping. The number for customer service listed on the internet is fake. I’ve gotten the same GIRL over 6 times now. Her name starts out being formiliar with the first name she gave then slowly changes to another but the annunciation isounds like the previous names. I’m almost to the end of my subscription and already filed a lawsuit with the help of a $900.00 an hour private detective and a $350.00 an hour lawyer.. We shall now see whose sword and shield is mightier. Good luck in get your money back it happens frequently if your a prime member or meet their $35.00 minimum for free shipping often.
I just confirmed that you do, in fact, advertise on breitbart.com. Your “amazon associates” tracker was running when I went to the site just now.
Breitbart is a white supremacist, racist, misogynist, anti-LGBT, fake news hate site.
This is beyond shameful. You will not get one dime more from me until you prove to me that you have severed all ties to Breitbart.
WW
Everything listed below has been happening since Oct. 2016
I am not being mean here but I really want an American Representative to read this and follow up with me, I like Amazon and really don’t want to make Amazon my last choice as a supplier but if I do not know when my order is coming or if it’s coming at all I will have no choice.
I do not care if it is by phone or email I need an American Representative I won’t call anymore because I cannot understand most Amazon reps and by their response I do not think they understand what I am saying either
AMAZON DELIVERY PROBLEMS
To whom this may concern:
For about the last 10 years Amazon has been my supplier of choice. The main reason for this has been delivery times Amazon never used to let me down on delivery dates, and even though I have always been Prime I have always allowed and extra day and on a weekend order 2 extra days so that meant most of my orders came early. Now my prime orders arrive in 2 to 7 day’s if they arrive. I appreciate that Amazon takes responsibility for the delivery of all items and either re-ships or refunds any order without question either right away or allows the shipper 3 to 4 more days before doing so. What Amazon does not understand is the shippers that Amazon is paying millions and millions of dollars to don’t care. U.P.S. will buzz me I buzz them in and they still either leave the package outside or leave it on the floor in the public area of my condo building where anyone can take it, LaserShip most of the time does not even buzz like last night:”3-1-17 so I’m sitting watching TV waiting for my order, about 7 P.M. I decided to go to the store as we are walking through the common area in my condo building my wife said look someone dropped a package and she picked it up and said oh this is addressed to us !!!!!!!!! It was just lying on the floor as you enter the building for ANYONE to pick up” shipment tracking says “5:26 PM Your Package was left at the front door or on the porch. Cornelius NC US” I live in a condominium there are 24 condominiums in the building all of our physical addresses are at our doors not outside the building or in the hallway of the entrance of the building to our condos there are 24 separate addresses in the building. Federal Express is the only one who does there job and delivers to the address, I could understand if I was not home and they could not get in and as U.P.S. used to do they would leave a door tag stating they had been there with a delivery and no one was home and gave me options for re delivery or going and picking it up not just setting it outside where anyone can take it so Amazon or whoever can replace my $25 to $500 or more order. I guess what I’m saying Amazon has to fix this problem, your shippers should respect Amazon deliveries you are most likely the BIGGEST customer and if Amazon cannot fix the delivery problem I will have no choice on any order I need within 5 days Amazon will not be my supplier of choice, even though I am Prime Member.
Side note the local news had a report about people following delivery vehicles and when they saw a package left outside at the front door or on the porch they would call someone with the address and the next vehicle came up and the person would act like they were delivering flowers go to the door and take the delivered package because they knew no one was home! How many MILLIONS have activities like this cost Amazon?
P.S. look at my account and how long I have been having this problem this is NOT a onetime occurrence, about a month ago I talked with a local manager for U.P.S I am pretty sure his name was Gary, about my problem his comment was the drivers are very busy they don’t have time to wait for you to come to the door so they will knock or ring the bell and just leave the package outside it’s much quicker than waiting for the customer to answer the door. I said that is not what U.P.S. is paid to do, I am a member of UPS MyChoice so you tell me when my package is coming just like Walmart, Sams Club and Amazon do so I make sure to be home for my delivery, he stood behind what he said at the start our drivers don’t have time to wait for you, before I bought my condo I lived in an apartment building and nothing was left outside or in an entrance it was delivered to my apartment.
I am not being mean here but I really want an American Representative to read this and follow up with me, I like Amazon and really don’t want to make Amazon my last choice as a supplier but if I do not know when my order is coming or if it’s coming at all I will have no choice.
March 2, 2017
Thanks Jon Williams
Sent 3-2-2017 PM What you and Amazon are not understanding is “Amazon needs to MAKE there shippers deliver the package all the way not JUST leave it close to the address but DELIVER it to the ADDRESS” Amazon needs to talk with their shippers and tell them they need to deliver to the address on the package not leave it outside of a building or 50 yards from the delivery door address. If Amazon enjoys reshipping and refunding for lost and stolen items I really need to find a new supplier, my complaint is about the shipper leaving my packages where people can steal them or mistakenly pick them up thinking it’s one of theirs. My package weather it’s worth $5 or $500 needs to be delivered to my address not just kind of close to my address where it can be stolen or as I also said mistakenly picked up by someone else.
Sent 3-2-2017 @ 5:38 PM I have been home all day and no one has rang my bell, as my wife got home at around 4:30 PM the bus had dropped off a bunch of kids as my wife was walking to the entry of our condo building she heard one of the kids say there’s another one and ran up to the door laying outside was a package the boy was picking it up when my wife ask what he was doing he dropped the package and ran, you guessed it, it was our package left outside for anyone to take LASERSHIP is now worse than UPS
Attn: CEO or whom it may concern at Amazon
I have been a loyal customer of Amazon for yrs. I make purchases at least 2 to 3 times wkly. But if you stop selling Ivanka Trump products, you will lose me. I just tried to purchase Ivanka perfume on Amazon this morning only to be informed that it’s no longer available. I have been hearing that Amazon will be joining the companies out there that are banning her products and we all know that is for political reasons. This is soooo un-American and I truly hope you do NOT fall into that category. Please keep me updated
Joyce Russo, Dix Hills, NY 11746
Lately, I have had problem with orders whether it was communication, given the incorrect information about my prime account or shipping problems. The latest was a shipping problem. On 2-15-2017 I went onto the Amazon website to order a gift for a baby shower. On the website it was offering Prime members 1 day free shipping, which I am. Well, because of the long hours I work, I thought this would be great. I placed my order and online it stated that my order was Guaranteed delivery date: Feb. 16, 2017 if I place my order within a certain time line, which I did.
Well, here I am on Feb. 16, 2017, I get a text informing me that I would receive the shipment on Friday, February 17, 2017 instead. So, I call customer service I don’t think the person on the other end understood and she continued to tell me Prime members only get free shipping for two day shipping and that I chose two day shipping, and I can see why she was telling me that after going back and checking the summary. But if you look at the attachment you will see that I chose 1 day shipping which was free. I explained that I had chosen one day free shipping and had expect to receive the items today (2-16-17). I became very frustrated as I am looking at the paper and knowing what I chose only to continue to be told that I chose 2 day shipping.
Okay, I hang up and call back after all it was just a couple of weeks ago, I called about being charge for 2 day shipping and was told that
the only way I could get free shipping is if the item was shipped and sold by Amazon (REALLY!!!). Ok, I digress.
I call back and speak with someone else. The gentlemen understood, but when he check the system he too saw two day shipping and we went back and forth. I explained that I chose 1 day free shipping, I’m looking at the paper. He did however try to make good on the issue but the system would not allow him to do so.
By now I am absolutely off the charts!!!!!! The system has a lot of problems lately. Now, here I am looking like a liar at a baby shower with no gift. And I’m to renew my Prime account? I think not!! Why would I continue to have a prime account it’s like getting screw without even getting a kiss.
I am complaining on behalf of my 17 year old daughter who sent a recorded parcel to yourselves containing her new but faulty phone. You received it on 17 Jan at your Edinburgh Sorting Office. Several weeks later and several on line chats later, my daughter has still not received word as to where her phone has gone. Each chat said wait a month for Amazon to find the parcel, yesterday we were informed by your useless inept customer services that after a month nothing more can be done. I am seeking some form of resolution on this matter. We have stated we wish to complain and I have yet to see any form of action taken to even try and look for the parcel. Disgusted Customer
To Whom It May Concern:
I will keep this short, sweet and to the point! Until you no longer carry any product by Ivanka Trump, I and a growing list of family and friends, will no longer do business with your company.
It is an outrage that you put profits above edging the right thing and we will not help to fill the pockets of such a woman. You may think I am just one out of millions, but I can assure you that the impact will be felt and hit you where it hurts most…in your pocketbook.
Do the right thing or deal with the consequence’s.
Sincerely,
An EX customer
Tony, not only are you clearly a snowflake given your whining about Ivanka Trump merch (as if your purchases could make any impact) but you posted on a website that ISN’T Amazon and that Amazon doesn’t monitor – this site provides corporate contact info for thousands of companies – use that info to send your goofy whiny communication directly to Amazon – they’ll toss it, but you can feel good sitting in your little safe space
Amazon and other companies do monitor this website, Angel. Nice assumption, though.
Amazon Corporate CEO Staff
CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke
Please direct my complaint / concern to above management team
I am a prime member in good standing. With the ever growing on-line purchasing options it is important to adhere to program policies and most importantly rely upon the commitment and assurances of transactions through contact of sales. When consumer choses Amazon Prime and accepts terms of use, primarily committing to pay annual membership fees, when other similar online services are offered at no cost, the consumer would expect a higher level of customer care and corporate commitment. With that being said, I will admit being an Alaska resident I chose Amazon Prime for its Free Shipping commitment on “Prime” items. Additionally in regard to free shipping for Alaska addresses your policy states:
FREE Standard Shipping
• Items fulfilled by Amazon that are regulated as hazardous materials.
• Items fulfilled by Amazon with special shipping characteristics such as large treadmills, basketball hoops, televisions that are 48″ or larger, and heavy furniture.
• Addresses in Alaska, Hawaii and Puerto Rico (3-7 business days).
• P.O. Boxes in the continental U.S.
• APO/FPO addresses with U.S. ZIP codes
So, upon placing order for SHOP VAC listed as PRIME ITEM, 70lbs – larger box (though not excessive) I had trouble completing order so I requested call fro Amazon CSR. I was contacted immediately and the CSR assisted in completing the order. I will say every aspect of that transaction was a complete failure from that moment on. The multitude of phone calls and communications with Amazon customer service reps and escalating to Supervisor, Management members as well as the shipping company with repeated assurances for delivery of item resulted in my item being delivered on the door step / front pouch of an undeliverable address as identified at time of order placement. the details are too numerous to list and bottom line is my order was never fulfilled, credit for merchandise was given but that compensates nothing for the loss of confidence and frustration I have in the Amazon Corporation. I agreed to your terms of membership which allowed for certain privileges. As condition of that membership I am required to pay your annual membership fees – in return for that payment Amazon has agreed to provide its members certain benefits, primarily, and as boasted “Free Shipping” on Prime Items. What constitutes a contract of sale? Is it the exchange of funds between consumer and retailer? Amazon CRS accepted and processed my funds in exchange for said item with numerous and repeated assurances of delivery of item to my address in Alaska. This contact of sale was not fulfilled, be it not for my diligence in tracking this item, I would still be waiting for a product. I would request at this time as demonstration of your commitment to me as a paying Prime Member, that you each take the time to review the details of this transaction and review the multiple communications of this failed transaction. Yes I am disappointed to not have my item, but I am more angry of the wasted time, and financial losses incurred by not receiving my purchased item which was intended as commercial use. Thus forcing me to locate items though other sources, loss of work time, additional shipping costs, and delay of delivery. I repeatedly asked your management team what their contractual commitment to me was as they receive payment from me for a Prime membership in exchange for promised privileges. I will not go one about my frustrations I will leave you with the transaction details and #’s as received from the last customer service manager that I spoke with, as I assured him I would be brining this matter and failed contract of sale to the Corporate attention. I would hope that you do review the recorded and emailed correspondence and take the time to reply in regard to and acknowledgement of this matter.
**** PLEASE SEE BELOW FAILED TRANSACTION CORRESPONDENCE/COMMUNICATION EVENTS… ***
contacts related with Amazon to the order #104-2998645-6497051. The contact ID is a unique number assigned to every communication that you have with Amazon.
Wednesday, December 28, 2016
2:04 PM (US/Pacific) // A2ML5QSJDUBKB // Daniel S
Friday, December 30, 2016
6:28 PM (US/Pacific) // A1BNK42EM74GF5 // Lyne
Wednesday, January 4, 2017
4:30 PM (US/Pacific) // A2YJL83PHE7AS
Wednesday, January 4, 2017
4:58 PM (US/Pacific) // AVUNLHJ2DW9YA // Jeanna P.
Saturday, January 7, 2017
1:23 PM (US/Pacific) // A2HG3I4MQ51OY1 // Items cancelled in order 115-4261250-5701816
Tuesday, January 10, 2017
12:16 PM (US/Pacific) // A16035D3ZYJIS0 // Camilo F
What have you if not your commitment and word – my frustration, annoyance, and disappointment by your misleading policy and failed customer service commitment is valued far above the fact that items clearly posted as fulfilled by Amazon and listed as Prime Eligible denied me as a paid prime member – considered by me a breach of your commitment to me as a prime member.
HOLDING MY BREATH FOR RESPONCE AND AKNOWLEDGEMENT
PRIME MEMBER
L. DAVIDSON
*** You Have my Contact Email & Phone #
I should hope that you take the time to review the transactions and to hear from you in regard to this as CEO of Amazon you have duty to full knowledge and response.
Thank You
Love your products and services. I just wish you would stay away from political comments. Where were you when Obama banned people from Iraq for 6 months. 6 presidents have banned people in the past from entering the United States. This is a 4 month ban. Your view isn’t shared by an majority of Americans. I would hate to go somewhere else to by products and hate to give up my kindle. Boycotting might be the only way though. I stand with America, and our president
Lately I have been placing reviews on producrs I have bought on Amazon with attached photos. I have received many email stating my review was not allowedas it contains nudity or offensive content. Now the funny thing about this is my review photos are no different from the photos in the adds for the product but it seems all my reviews are being done by this one rviewer Kath A. Know matter wht time of the day I submit my review I never get a response till it seems Kath A does a review. I have emailed the customer service department about my reviews not being allowed to be reviewed and low and behold Kath A. Is the one thay responding to my emails even when asking it to be moved to upper management. This reviewer seems to be very bias and discriminating becuade of her own personal beliefs or feelings. Know I had a few times after Kath A denied my reviews emailed and other reviewers agreed I was with in Amazon guid lines and published my reviews. It seems now she ha block any one other then her to be allowed to review my reviews. I truely feel pin pinted out on my reviews and being discriminated against by this person becuase no matter what review I submit if it has a photo she will not let it be published. I have read the review guid lines and meet them in my reviews. I have asked in emails to be contacted by upper management and the same person response back and yep it is the review Kath A. That seems to get all my emeils. Amazon does not follow ther own guide lines and seems to allowe there staff to base there decision on there pesonal feeling or beliefs.
I am an Amazon Prime customer and have been for a number of years. I am also an Amazon stock holder. I order from Amazon weekly since I live in an area far from convenient shopping.
I would like Amazon to consider dropping all products made by the Trump family – Donald and Ivanka. Since Amazon is based in the Pacific Northwest, the corporation knows that we represent what is good about our country, diversity and equality. The Trump family does not represent our values. Please consider dropping their products. I would like to continue being an Amazon customer and stock holder.
I am a LOYAL Amazon customer. I place an order at least once a week. I’m also a certified makeup artist. So I like to find good deals on cosmetics. I recently ordered three Maybelline eye shadows for my personal use. When I buy this product in stores, it comes with a manufacturers seal. However, when I ordered these items the other day as add-ons, they arrived OPENED. The manufacturers seals were broken on all 3. The tops and bottoms of the seals didn’t align on the eye shadows which lets me know that they were deliberately opened, as opposed to the seal just breaking. I purposely ordered from Amazon fulfillment and NOT a third-party to ensure they would be quality assured. But here I am with gnarly makeup, probably crawling with herpes, conjunctivitis, fecal matter, and God knows what other viral filth. What’s worse, this is the SECOND TIME this has happened. I ordered a different brand of eye shadow from amazon a year ago and it arrived with NO seal on it. I believe you’re selling used cosmetics. At the very least, they’re compromised. I’m forwarding this correspondence to the state attorney general’s office because your company is trafficking in filth. Although your customer service rep was kind in offering me a replacement, my issue is that I’ve already received filthy makeup from you before. ALWAYS getting compromised eyeshadows. I don’t want to send something back if it comes back disgusting again.
My other complaint is that the post office or Amazon is falsifying delivering records and sending notices that packages are subject to carrier delays and therefore can’t be delivered. I have items sent to my po box. When I track the packages, I’m shown that they have arrived at the post office, but will be late because of a carrier delay. But the post office tracking shows the item has arrived there. The post office claims not to know what package I’m talking about. I’m tired of getting refunds issued to me for lost stuff and having to wait for my money to clear and having to reorder. Can you please look into this? Why is the post office scanning in my items if they aren’t available? Or why is Amazon claiming my item has been shipped if it hasn’t?????
Amazon hasn’t paid me for multiple products I have sold on their online store. I have talked to 3 different people from India and they can’t give me a straight forward answer. It’s hard to understand them with all the background noise. It amazes me that Amazon demands payment up front but doesn’t practice what they preach. Basically they keep your money until they are forced to pay it by the legal system
Just spent 45 minutes on the phone with a customer service manager (allegedly) who could not explain why Amazon would not honor its stated policy of delivering by “end of day Dec. 24th” for items purchased with Prime by Dec. 22 (tomorrow). Instead, I will not receive my item until the 27th or 28, he’s not sure which. The fact that the item is listed as “in stock” and eligible for Prime (and for which I paid $99 this year!) is irrelevant. He’s sorry but there’s nothing he can do. Really??? A manager? Refusing to honor a contract (purchase of Prime membership) AND a written policy about holiday deliveries? How is this possible???
Please have an actual customer service Manager contact me as soon as possible.
Thank you.
Bezos had better be checking his coffee creamer for the next decade or so if I don’t get a full refund on that crap his fraudsters sent to my home. ~C
Amazon also rips off on returns. I sent an expensive book back because I didn’t need it anymore it was $153.00 and I had to get into a chat with them as I only received $75 back. The reps gave me some b s about a $75 restocking fee. I had to ask for the rest back. Bloody crooks!
Amazon service is THE WORST on this planet. They are unprofessional and pathetic. I am sick of the garbage and won’t be spending much money from this point. The reps are incompetent morons.
Congratulations on your commercial with the priest and imam. It is courageous and humorous. Keep up the good work in these challenging times.
Today I arrived at work to find a package delivered to my office; this package was delivered by Amazon Logistics. The destination address was NOT my address. I called Amazon customer service; originally Richard answered. He was short and impatient when he requested me to give him a tracking number located on the Amazon box. I read off several numbers and because none of them were helpful to him he told me to dispose of the package?????? I then asked to speak to a supervisor. A female rep got on the phone and I again explained; arriving at work this morning (6am) there was a package left here and it was delivered to the incorrect address. I gave the supervisor the name and address on the Amazon package along with my address where the package was. The supervisor was a bit more patient with me however, wanted me to give her my personal information including shipping information related to my Amazon account. I refused because I did not want to be tied to this package or have any further connection with it. Since Amazon logistics delivered it to the incorrect address why should I give my personal Amazon account information? Since I did not want to give out my account information and billing information I was instructed by this “SUPERVISOR” to dispose of the box (which by the way was a fairly big box) and if I was uncomfortable with throwing it away I was told to donate it to charity? I am absolutely appalled at this suggestion and the ignorance of these so called customer service representatives. HOW DARE THEY? This item is someones belongings. It was ordered and paid for by an AMAZON CUSTOMER and this is how we the customers are treated after AMAZON makes a mistake?????? Now this package was not mine. HOWEVER, I order from Amazon alot! I love having the convenience of Amazon but that money you take out of MY account is my hard earned money!I TOOK THE TIME TO LOCATE THE YOUNG LADY WHO’S PACKAGE WAS IN THE WRONG LOCATION. I WAS ABLE TO TRACK DOWN THE OWNER AND RECEIVER OF THIS PACKAGE. I DID. ON MY OWN TIME. I MADE ARRANGEMENTS FOR THIS CUSTOMER TO RECEIVE HER PACKAGE. It took me all morning and alot of my time BUT I DID IT! And she was so grateful. Thank GOD I wasnt the selfish heartless customer service reps that your company has. She ended up being a young student at Temple University here from another state. Disgraced by Amazon Customer Service.
Fail to believe it is company policy to hire people only to turn around and call a week later to say there is no longer a position open. My stepson Marc was hired this past Monday and exited about working for the company only to be called today and told sorry all positions are full. He is the third I know who have all received such calls this weekend. Great way to start business in Edwardsville IL Amazon. Need to fire your staffing agency, great time of year to get people’s hopes up and some after a two weeks notice was given. I wonder if corporate is even aware of the tactics going on at their new site. I love Amazon, cannot believe a company would knowingly hire people with no intesions of following through. Mr Bezos are you aware the Amazon fulfillment center in Edwardsville IL has defaulted on offered positions? One of those three happens to be an excellent manager and a missed opportunity for Amazon to have a dedicated team member who knows how to take care of her people.
After 24 years in the military I hope this is not the type of back handed tactics being conducted by companies. My question is does the company even care a staffing agency has caused such distress?
Respectfully,
Scott
My Problem With ONT2
My name is Gregory J. Bowens and I was hired at Amazon on September 26, 2016. I had no intention of ever working for Amazon, after my bad experience with SMX and me quitting SMX. However, my mom told me that SMX is no longer working for Amazon and Amazon is doing their own recruiting. As a result, I was happy and excited to work for Amazon as a Seasonal Associate and getting my blue badge in around four weeks. I wanted to work for Amazon while I am a full time student attending a liberate art school. During my first two weeks at Amazon, I was having a blast. I gotten the hang of things, everything was being brought to my amazement the thrill of scanning any and all kind of items in the grip of a hand. My position starting was in ICQA. An ICQA is responsible for handling the product on shelves; to make sure everything is in order and put in the right place. An ICQA has to also make sure the products are in proper standing, meaning it is not damaged, destroyed, broken, stolen, or misplaced in the wrong bin, and lastly we count by making sure every item is being granted the right amount of conduct by following the procedures to check out every item and if necessary go back and begin to recount. Our scanners are there to take note of what is being processed by the inputting number; we count each product carefully and soon move to the scanner by entering the correct amount of items that were counted. If the scanner makes a beeping sound, it indicates that the wrong number of items have been entered into the processor, although if you go back to recount you will find that the same number is what is correct then have confidence that it is the right amount of items being taken from the bin and being processed into the scanner.
It appears that people begin to feel the need to grab an item off the floor and put them into the wrong bin or somehow take an item from another shelf and put it into another shelf due to laziness. This is a problem I seem to face as lately my scanner sends me to bins that are either broken or filled with damaged or incorrect items. During my orientation, I was guided on each and every process of the tasks that should be done, how to do it, and where to take them next. What they did not teach me were the proper care and how to handle product and it was not due to inactivity or miscommunication, but to the lack of showmanship. This is not my first time working at Amazon, I have worked at Amazon on a part time basis at Ont5 in the building across from Ont2 in San Bernardino, California and during my time at Amazon I have never encountered a mistake. In fact I was the best worker and have never gotten a write up, point, or notice of termination. It was to my knowledge that I have been making rate, on time, and entered the workplace with an attitude to get the job done in the best way possible.
However, on October 03,2016, After I was making my count thirty five minutes before lunch, an Area Manager approached me with his computer, he was a young Caucasian, small beard, glasses, and brown eyes, along with a computer in his arm and a brown short hair wave in a average build, came to me and said “follow me, we will be going to Amcare, to discuss your errors, and following shortly HR”, In my mind I knew this couldn’t be good. Shortly after we went over my errors, I was walked over to HR to discuss my action in the department and the further process of what the job was being held. The HR man was Asian, short black hair, brown eyes, and a chub build, said that after seeing all these actions being taken place we will have to terminate your employment and basically that wrapped up the discussion, I was given my final pay rate, and was asked If I had any questions and basically that was that. The problem though was that I wasn’t given any warnings, write ups, or notice of errors of Defect Per Million Opportunities (DPMO) and this made me feel like I was discriminated for what I am, what I have done, and my overall time spent during those two weeks. I see other associates within the workplace dropping items, not count the items, and put items in the wrong bin and I seen it happen in front of Ambassadors, Safety, and Managers. Another thing I see inside the warehouse is that there is a sense of favoritism, disorganization, lack of support, and disloyalty. Amazon in certain aspects is starting to become a place filled with favoritism, sarcasm, power, and disorganization and this needs to stop. They say the customer is first but how is the customer going to be first if we are focused on ourselves and not the brand, what the company was brought up upon is starting to become a shamble.
I want to resolve this problem which is a serious matter; because I believe that I was discriminated against, because of my race. The Area Manager and Human Resources personnel told me that I will never, ever be able to work at any Amazon around the world, because of my errors. To my understanding if an associate gets three write-ups or six points as a Seasonal associate, it means that they can be terminated. And besides that, I was told that I was on a four weeks training period. These problems need to be resolved, I am 19 years old and I know when I am discriminated again and I also know and recognized racism in the workplace. This problem should be taken seriously and fixed, since this does not seem to make since with no warning and being banned from working at any Amazon. With all the problems that other people seem to have, they are playing it safe. As a result, I have to say it goes to unfairness due to again favoritism. All I ask is that my issue gets resolved, because overall I wasn’t treated fairly as a seasonal employee at Amazon.
Did they resolve your issue are you eligible for rehire I was a seasonal too and have been trying to reapply but all I get is rejection emails and my application not moved forward
I have been a customer with Amazon since 2003 and I want to let Amazon know that I have never dealt with ANY other company that was so PRO customer. Amazon Prime 2 day shipping, Sunday deliveries and the incredible policy of giving back refunds unbelievably fast and it seems always siding with the customer are all unheard of in this corporate culture we seem to all live in. I will continue to do almost all of our household shopping with Amazon and thank you Jeff for creating such a good business model.
Thanks Dennis K.
I’ve been a loyal #Amazon customer since 2001. My first and foremost love is reading, a category that Amazon has played a very important role in redefining in the 21st century. As an enthusiastic user of a Kindle Paperwhite, I was looking to upgrade to a new Kindle. However, my options have been dwindled thanks to an ethical oversight made by Amazon.
With technology, we cannot let our hearts be outpaced by our creations. We cannot be irresponsible for the sake of convenience. Tech companies bear a heavy burden in the slippery slope of ethical responsibility, as new devices set the standard of the future that unfolds every day. Our most ethical responsibility is our respect for life, which is unfortunately absent from the Kindle Oasis.
The debate of using animal products in commerce is complicated. As a society, we are constantly evolving out of using animal products when our technology makes them obsolete; the byproducts we have extracted at the expense of whales, horses, and elephants have all but ceased in favor of synthetic materials that are actually cheaper and easier to make. Fashion has a deep history with animal products, hence the complexity of the situation. But technology, by its very definition, is a field that should reflect humanity at our most ethical, our most evolved, and our most humane.
Here’s the problem: The Kindle Oasis is the only Kindle that comes with a case. This is its main selling point, as the case is also a backup battery. I think this idea is awesome. I think the Kindle Oasis is a beautiful product. The idea of having an entire library that fits so eloquently in the palm of our hands, in the form of a sleek, ultrathin product– this is great. However, the case that comes with the Kindle Oasis is leather. We can choose between three colors for this case, but we cannot opt-out of having a leather case. The fact that the most impressive technological breakthrough in the history of reading comes wrapped in the most technologically obsolete, barbaric and archaic of casings is mind-boggling. How could such an oversight be made?
If you want to buy any other #Kindle, you have to buy a case separately. And in those cases, your options in the material of your case is endless. Or you can choose to have no case at all. But the Kindle Oasis comes in leather. And that’s it.
Other competing tech companies, such as Apple, do not ship their tablets with cases. And while there are leather options for an iPad case, Apple also makes NON leather options, such as polyurethane.
So why is this option absent from the Kindle Oasis? Products like Kindle exist because they are technological advancements. By nature, they are meant to be economical, ecologically friendly, and they are meant to be the future. And our future should be led by our conscience above all else.
Does Amazon believe the future of technology should mandatorily come at the expense of life?
If they do, then I have been wrong about what kind of company Amazon is for a very, very long time.
Sean McGurk:
Since I created my own business in early 2014, my emphasis has been to represent Top Performing technologies to enhance Real-Time Situational Awareness.
I believe major clients need two types of analytics:
1. Robust Rules Based Analytics for cameras focused on critical areas, and to detect specific behavior of concern
2. Auto-adaptive, Non-Rules based anomaly recognition for the masses of cameras, especially effective monitoring busy/complex scenes
On the subject of #2, I am coming to Seattle this week, Thursday and Friday, September 1st and 2nd.
iCetana Dynamic Live Monitoring
We’ve completed our first 100 channel project at University of California, San Diego – Successfully
This technology is excellent where organizations are attempting to manage large volumes of cameras proactively, 24/7/365.
I would like to meet with you and your group this week, if possible.
Please let me know if you have availability?
Sincerely,
Bruce Whitaker
Owner
Whitaker Advanced Solutions, LLC
623-215-XXXXX Cellular
Bwhitaker at whitakerco.com
FILING LAWSUIT AGAINST AMAZON.COM AN J.BEZOS FOR FRAUDULENT ACTIONS FOR REFUNDS OF $200.00. THIS COMPANY DISREGARDS THE ELEMENTS OF CONTRACTS AND SALE.
PENZY SCEAM
On 26 June I ordered two items for $18.07 each. The add the n the item showed Amazon prime with their logo and I selected free 2 day shipping for the order . At 9:44 PM that night I received an order confirmation with “delivery date pending in the arriving box. Since I placed my order late Sunday night I thought nothing of the date pending entry. On 27 June at 9:52 PM I received an email stating that my delivery date was changed to Friday July 01. I called customer service and spoke to a man (unknown name) who said he would help me. He advised me to cancel my order and reorder the same item on the Amazon website, but before ordering click on the words in stock. When I did that the same display came up except the price was now $20.63. I told this to the customer service man and he replied that the original order was from another vendor but shipped by Amazon and that Amazon had the item in stock at their where house but their price is $20.63. He further advised me that if I did not canc l then reorder I might not even get the items on 01 July. I asked to speak to his supervisor and another man told me the exact same story. I asked to speak to his supervisor and was put in contact with a woman named Jennifer P (would not give me her last name). She spent 20 minutes trying to justify amazons policys and never once even asked me how she could help me. When I asked to speak to her supervisor she refused to do so. With such non responsive customer service representatives your company will suffer greatly. I know of one customer (me) who will no longer be doing business with Amazon.
I want to file a formal complaint about the way you treat customers. My order was supposed to be delivered on Friday 6/24. The driver never made an attempt at delivering the package despite what he said. The doors were unlocked and he had instructions directly to my door. Logistics lied to me four times and told me it would be re-delivered at different times and nobody ever showed. At this point you should give me my order for free. I will never do business with Amazon again for any reason.
I called 1-866-634-8379, 6-1-2016. there were errors on my statement. I waited 15 minutes “on hold” then A latino speaking person, she had not a clue what was talking about. Hung up. called same number waited 20 minutes on hold got English speaking person and she had no knowledge about the unauthorized $99.00 charge and said it was all my fault. She could not explain the Fee of $1.71 charged monthly to my account. I asked for her supervisor and waited 15 minutes on hold. Got supervisor and she said I donot understand your complaint the charges are your fault and the fees are your fault. I asked to be transfer to a customer service agent for Amazon and after 10 minutes on hold, got a female that I could not hear. She took my phone number at 8:30pm and would call back immediately. After waiting for two hours I never got a call back from Amazon.
The Synchrony Bank/Amazon is a total mess!!!!!! today 6-2-2016 @ 2 PM tried to call the Corporate office and got nothing but a computer telling me to call other numbers or e-mail addresses. THE IS NO ONE ALIVE TO SPEAK WITH ABOUT MY ACCOUNT.
AFTER ALL THIS MESS I WILL BE CLOSING MY AMAZON ACCT. Very poor customer service from the bank in Florida and the Amazon Customer Service non-response.
5/20/16: I spoke to several people today to follow up on an issue I thought was resolved a week ago. On 5/13/16 I spent several hours trying to get a duplicate $86.95 charge resolved. I finally talked to “MIke P” in billing who said he authorized the refund to the card that the charge was made on. He assured me the money would be in my account no later than 5/18/16. On 5/20 it was still not there. I called to find out when the money would be in my account and I was told there is no authorization for the refund, then I had to go through the whole process again. I had to deal with “Eddie” who repeatedly interrupted me, refused to transfer me to a supervisor then hung up on me. I dealt with people who could not speak English well enough to A) Understand what I was saying and B) for me to understand them. THE ONLY DECENT PERSON I DEALT WITH WAS FELICIA IN CHARLOTTE, NORTH CAROLINA. My issue is still not resolved but she did everything she could to try to find the authorization that “Mike” said he made. She spoke with “Unknown Charges” and “Billing” in an effort to resolve my issue. Unfortunately those people would not speak with me.
On 5/13/16 I confirmed that I was charged twice with my bank.
On 5/13/16 I had an Amazon employee confirm I was charged twice.
On 5/13/16 I had an Amazon employee tell me he was authorizing the duplicate charge to be refunded to the card charged.
On 5/13/16 I had an Amazon employee tell me the money would be back in my account by 5/18/16.
On 5/20/16 the money is not back in my account and I SPENT MORE OF MY TIME GOING THROUGH THE SAME PROCESS TODAY THAT I DID A WEEK AGO. Only to be told I was not charged twice.
My profile preferences were changed for the second charge. THAT MEANS I WAS STOLEN FROM. I WILL BE CONTACTING THE STATE OF WASHINGTON ON MONDAY, 5/23/16 TO FIND OUT WHO I NEED TO TALK TO IN ORDER TO PURSUE CRIMINAL ACTION. IN ADDITION, I WILL BE FINDING EVERY OUTLET POSSIBLE TO WARN AMAZON CUSTOMERS THEIR FINANCIAL INFORMATION IS NOT SAFE AND AMAZON WILL NOT PROTECT THEM.
I have had 2 buying accounts on Amazon. Each with over 100 purchases, I spend about $500.00 a month on your site. I returned a laptop which was defective, it still had my name in it and I was afraid that my credit card info and checking account info was at risk. I opened a new Amazon account, and asked customer service to transfer my Prime membership from my old account. They said they could not do that. I am closing my new account, and when my 4 orders come on my old account, I am closing that too. You are losing a very good customer, and it could have been easily avoided. If I wanted to be treated like this, I would have stayed on EBAY.. Thanks for giving me the SHAFT and now I am losing my almost 1 year of Prime.
My complaints:
1. They’ve removed their customer service telephone number from their website.
They claim it’s a “digital age” and no one needs it live help anymore. The truth is that it will never be a digital age as long as humans are physical beings. When the internet goes out and you want to check on the status of an order, you should be able to call an Amazon representative without going through a screening process that rivals an NSA background check just to get a person on the phone to help you.
Humans are not digital, therefore this is merely an attempt to cut corners, have less staff to pay, and hear less complaints from clients so Amazon doesn’t have to take responsibility for the changes they make without the public’s knowledge.
2. The staff is completely out of their league. (Not to mention the majority of the staff is outsourced to third world countries.)
When I call in with a technical issue, the staff usually takes 45 minutes to an hour before they understand what I’m talking about. Amazon’s staff should be on top of every, single new development because frankly…it’s their job and they can afford it.
When I go to login to Amazon, I put in my username and password and the page refreshes to yet another login page, with a verification box. At first, I thought I’d typed in my password wrong. Then after weeks of trying to turn off this feature on my own, I called them up and they tell me this new feature is “for account security “.
I replied, “If someone’s trying to hack into my account, they will know how to type in my password twice and read a 4-character security code. The only thing that’s changed is my time being wasted by the lengthening of a once quick and easy process.”
If I have a password that’s 13 letters, 2 special characters, and the blood of a virgin, my account is no safer than it was before. The improvements to a website’s account security come from their end, not mine.
They replied, “Well no one’s ever made the complaints that you’re making.”
I provided them several petitions that have been started about the very issues I was calling about and then proceeded to remind them that they’ve removed their telephone number and feedback section from the website. That doesn’t mean people don’t have complaints. I advised them to do some research on what the public wants.
Amazon was one of those companies that used to give me faith in corporations. For years, it has been my go-to place because of their excellence, their easy-to-use platform, their telephone customer service, etc. Unfortunately they are starting to cave to the man in ways that are severely dangerous to the well-being and longevity of a successful business.
I hope they stop before it’s too late.
I began working at Amazon in December through ISS and was transferred to Vendor Returns the end of January. In February, I was given a contingent full time job offer and attended the meeting where I began paperwork for background check and completed drug screen. I received a call from a lab in Florida a couple weeks later informing that I had tested positive for marijuana and i proceeded to explain to the woman that it’s not marijuana but rather Dronabinol, an anti-nausea medication that has been prescribed to me for years. It is not marijuana, medical marijuana, and is FDA approved for a million years now. I take this medicine for Crohn’s disease and ulcerative colitis. Is asked to email pics of my prescription bottle and did so immediately. I was also told that my screening would be marked as passed but if I was in a safety sensitive position, I may be required to take a physical. I had no problem with the physical as I work very hard to remain healthy, I was the safest person of everyone I worked with, and I’ve had way more safety sensitive positions climbing on dump trucks, tractor trailers, operating forklift, you get the point. The MRO’s who reviewed my DNA hair follicle drug tests in the past always called and spoke to me about my disease and then immediately passed my screening.
So, after reading on my job page that I had “failed contingencies,” I immediately went in person to see Jessica S. in HR at my place of employment. She looked at the email while I was there and told me that the MRO had recommended a physical and I told her exactly what I started earlier… that I am more than ok with any tests they want to give me. She told me to go back to work and she would let me know what to do next. That was on Sunday February 21st. I worked the next 5 nights and on Saturday was called by ISS and told that they had received an email from Amazon stating that they had been instructed to end my assignment. Obviously flabbergasted, I explained to the ISS employee what was going on. She then placed me on suspension for 7 days to get in touch with the MRO. I spent the next days trying to reach the MRO, even sending a heart-wrenching email trying to explain my position to him. Missing work even for those few days could be detrimental to my survival, I have no other income. He never contacted me back. On Thursday, 5 days into my 7, I contacted ISS to inform them that I still could not reach the MRO, that he would not reply to me. The ISS employee that called me back said he would have to escalate the call and I would receive a call back. 10 minutes later, another local ISS employee called to tell me that they had received another email from Amazon to end my assignment. I never received the call back from the escalated call. The following day, the same ISS employee called AGAIN, TO FIRE ME AGAIN!!
At this time, I told her I had exhausted every effort to reach the MRO and that I felt extremely slighted and wronged in this situation. I told her I had also been penalized points for the days I was not allowed to work. She said she would remove but did not. I was pointed just enough to make 7 points, with 6.5 being the number of points to be terminated…???? When I call Amazon HR, they say they can’t help me because I’m an Integrity employee. Integrity says they have no say in the matter, they just do what Amazon says. I, however, am the one whose life is being ruined by this mess. I do have Crohn’s disease AND I worked harder than anyone there to ensure thdoXXXXentation be held against me. My rate was always impeccable, I have 0 time off task, NO safety infractions or any written doXXXXentation of any disciplinary actions. I had one point going into this and I feel that I have completely and utterly been robbed in this situation. No one deserves to be hired more than me. I was a model employee and told regularly by all superiors that they were more than impressed with the job I was doing and how they wished all of the people worked as hard as me and had my attitude. The medicine I take is the smallest dosage possible and does not affect me in any way. I’m sure it’s no secret to you that many employees walk around nearly incoherent from narcotics, whether prescribed or not. A good indicator of a person’s performance are the numbers, the write ups, the time off task etc, which I’m certain are there for the purpose of rating, but why would that not work in an employee’s favor when deserved!!???
Furthermore, if this were a liability issue, why wasn’t I given any options for returning to work. I could’ve tried a different medicine, I could have applied to a nearby Amazon call center, a position I’m more than qualified for with 5 years of college and call center/customer service experience. I’m also, I’m assuming though awaiting yet another callback, that I can’t work through ISS for any position now, even though the MRO for that drug screen passed me no questions asked. But I was just fired, with nothing but a bad job reference to go with me .
THIS IS NOT OK.
Treating people like they are no one when they work so hard to get full time is not ok. I will be speaking to anyone that will hear me concerning this matter until this is made right with me. If someone would like to speak to me, you may initiate contact through this email and we will go from there.
Thank you for your time.
Is the first payroll check a paper check? It’s been 3 weeks that I quit my first 3 days working there and I haven’t got paid
I worked at phx6 for 4 years. I was physically threatened by my manager drew on the shipping dock. I was accused of being part of isis by the dock clerk Philip Gutierrez and he even attempted to hit me with a pallet rider. I reported every thing to hr. I was a Amazon employee not integrity. I was suspended for 7 days after i reported the isis accusation. I was fired for work place violence for raising my voice. Within 2 weeks after i lost my apartment car and had to give away my cats. Amazon is the worst company ive ever worked for and the general public is clueless. I feel for you.
HI this is direct to Amazon.com President and CEO. My name is Norberto Torriente, I have been a client of yours as a buyer as well as a seller of used items. Recently or on Feb 25,2016 to be exact, I received a notificaton: see attachedShip by: 03/01/2016
Item: Kodak 650H Slide Projector
Condition: Used – Very Good
Condition note: Mint conditon. In addition to the carouel you are getting three slide trays
Listing ID: 0216QEC1M6W
SKU: E3-EPBN-EPND
Quantity: 1
Order date: 02/25/2016
Price: $149.99
Shipping: $11.99
Amazon fees: -$14.19
Your earnings: $147.79
I went ahead and delivered the above item at my extra cost via UPS. The buyer decided to retunr the item that he said did not work to his specifications. You notified me and I agree to receive the item back and then refund this buyer. Ever since you went ahead and refund the buyer without my authorization and have pursue after Norman Morris the buyer to return my merchandise. to me that is MAIL FRAUD!!! I have been an honest and reliable customer for many years. Every time I have tried to contact someone at your end, which is also very difficult to do, I get the same response a case number 1671226421 but no one care or get back to me. I thought you people were more professional and responsible for the kind of service you offer. Hope to hear you since I will not rest till I get a satisfactory answer.
I have a suggestion which for me would make my day have less anxiety. When I place an order all I am interested in is the day I will receive it, not a phony day that your site says it will ship. I have placed many orders and after the order was placed I clicked “Track Package” to see when it will ship and a day is listed. The the next day when it was supposed to ship it didn’t ship, and shipped the next day. Please remove the phony shipping day and just tell us when it will be delivered and let us know the day it shipped with the tracking number. I don’t need to be aggravated by false information.
The 2nd brick and mortar bookstore that Amazon opens should be in the West San Fernando Valley in Northern Los Angeles. The communities of Chatsworth, West Hills, Canoga Park, Woodland Hills, Northridge, Granada Hills, Winnetka, Reseda, and Encino are middle class and upper middle class, and contain over 500,000 residents. And there are *no* brick and mortar bookstores in those communities at all. Some have to make an hour round trip drive to buy a paperback!
There should at least be more Amazon lockers for the residents in the west SFV. Currently the closest one to us is about 6 miles from us and is more than 10 miles away for many residents of the west SFV. In the eastern side, in the North Hollywood area, there are 6 lockers within about 4 miles of each other, so there are many residents that have a locker within 2 miles. Lockers are a good solution to the security problems people are having; my brother actually witnessed a package being stolen from our neighbor.
I doubt this will even be read but somebody needs to read what im about to say:
Im a temp with ISS working on assignment at BWI2 in Baltimore Maryland.
I’ve been there since 11/12/2015 .I am a 41 year old single mother, who is a veteran of the Armed Services ( USAF) and was referred to Amazon through the VA at Perry Point. Ive been an above and beyond employee who has maintained a perfect record, with no points, never been late, and attendance record. I have worked in Pack A.F.E maintaining production Rates between 160 to 232. I’ve helped production in Gift Wrap during peak season, pack singles, pack multi, and now transferred to I.C.Q.A. I recently was denied my application for a conversion and i’m angry, heartbroken, and so sad. Ive been so disrespected, embarrassed, and pushed to the side as if i’m just a number, a body, to push products out the door and not a person who has been mistreated, and been put through unneccesary mental and emotional turmoil for nothing. Where is the CEO? Does the corporate office care if they loose their V.A. programs because of reported complaints backed up with emails that Amazon sent to prove that the left has no clue as to what the right is doing? If nobody wants to help me or listen surely I will not stop until someone cares. Im not gonna be homeless with a 4 yr old son all because of a dishonest leader that should not be employed or because Im being discriminated against. I have well over 2 yrs warehouse experience, my job performance is nothing short of superior and I was told I was getting hired and lastly sent an email congratulating me for being offered a permanent position and emails from Amazon HR in Seattle to back that up. I was told to explain a child neglect charge that was found during my background check and back up if possible with doXXXXents which I did. I told everyone since the day I applied 11/10/2015 about my 4 year old son who is developmentally delayed and dealing with mental health issues who 10/12/2014 after I went to bed, got out of my bed and went downstairs and unlocked the deadbolt on my front door and exited my home and was found outside at 7:30pm alone for 10 mins in front of my house.I awoke to 5 sheifs in my bedoom arresting me and I was very confused because the last thing I recall was putting my son in my bed because I knew he didnt want to go to bed.This is why I was charged with being neglectful. If I may ” what does this have to do with working at amazon? there are 4 convicted felons at BWI2 and 2 P.A’S with theft charges on their record but they were hired 8 months ago.. Anyways, I then was told of a 1ww that was filed against me for not making my rates during peak. I witnessed a supervisor for the 18 time verbally abusing the women working beside me. She was very upset, crying and angry asked me if I would go to the immediate supervisor and back up her version of events. I did do that because this gentleman is abusive, he belittles women, humiliates employees in front of everyone and nobody does a thing about it. When Integrity approached me while working 1/12 I didnt sign it because it’s a lie but why would I get written up toward the end of January for something that happend in the middle of december before Christmas? How can I get a written reccomendation for my production rates and job performance during the peak season before Christmas and at the same time get written up for not making my rates? He went and filed a false written warning against me because I reported his abuse to other leaders, used another supervisor name ( my immediate supervisor is the name he put on the doXXXXent basically making it appear to have been filed by Patrick Downs who never filed it. This abusive employee forged a supervisors name and clearly lied because Ive always made my rates ( I believe Patrick Downs might be one who wrote a recommendation i’m not positive) . Leadership has watched me work and have verbalized how I am an asset to the company and Ive never given any less than 150 percent when at Amazon . I was told the warning was being removed from my record, but when I got transferred to ICQA everyone forgot about all of this. I have been put through needless , emotional, chaos for almost 2 1/2 weeks. On 1/20/2016 I received an email congratulating me and offering me a permanent job and 5 hours later shockingly I get another email stating that I will not be getting hired,when asked to be given a reason it was communicated to me via email that “Due to a 1st written warning i’m no longer eligible for conversion” Ive emailed corporate, BWI2, a few other fulfillment HR and nobody cares. I have recieved 1,224.00 for a service connected disability Ive dealt with for almost 20 years and when I was told by two supervisors and an Integrity staffing supervisor ( temp) that I was gonna get hired hands down I gave up that money from the state because working full time at Amazon I make over the amount allowed while getting that money. I surrendered it. Now I’m a single mom who because of a Supervisor that abuses his authority as a leader to humiliate, abuse, embarrass, and belittle employees all who are women was angry that I reported him to HR he not only lied about me not making my rate but forged another supervisors name and filed this false,bogus, fradulent doXXXXent purposely so I wouldn’t be hired actually accomplished his goal. So now me and my toddler are loosing our apartment, medical ins, and vehicle because if Ive got no job, gave my social security check back believing that I was converting, and I cant support either one of us. Is this how Amazon treats all military veterans who are possibly coming out of a disability they acquired while serving? I also was a military wife for my husband who was in IRAQ for 2 years and now works at the pentagon /NSA. This is so wrong, unprofessional, dishonest, and sad! I need someone to care about my experience and know that Im not a number. Ive worked so hard, Ive gone way over what’s been required as a temporary associate, and I’m a veteran and I’m not good enough to be a perrmanent employee? if I become homeless and I loose my child because Ive got no job for no reason besides lies and abusive leaders that nobody wants to do anything about i will go as far as I can possibly go in order to be vindicated and acknowledged that Ive indeed been mistreated. Ive already sent an email to the Veterans administration in Washington D.C. since it was the V.A. who referred me to apply in the first place. Amazon ought to realize that I’m a huge tax deduction because I’m a Vet and because I have received Social security due to a disability acquired while serving in the USAF. I’m so sorry at this point i’m repeating myself over and over again. Ill leave you with this..I love my job and I enjoy working for Amazon as a whole. Ive been a faithful shopper and wanted to work here because of the community service and Military programs Amazon has. I’ve overcome insurmountable obstacles in my life and I also do alot of volunteer work with drug addicts.While working at Amazon I got my hope back and my faith in humanity again. Working at Amazon gave me the confidence I needed to gain faith in myself and believing I have alot to offer. Now alot of that is not the same because of the past 2 weeks. I pray this reaches someone who knows what its like starting from the bottom and I hope whoever reads this strives to put employees first, building them up and encouraging associates to work hard and advance. I hope Amazon realizes that you’re employees if they were gone then there would not be an Amazon. How you treat you’re employees always determines how successful you’re company becomes.Thank You, Best Regards Adrienne Ingram
Did you send a copy of this to the corporate offices in Washington state?
I’m sorry to hear this has happened to you this also happened to my daughter last night she received an email stating she was terminated but she was already at work they said she had nine points in which her schedule was changed but it was never updated in the system so they were giving her points for the day she was scheduled off on her new schedule but still on her old schedule she sent the email to HR asking them to correct it because she only have four points and she just received the promotion I don’t understand why you cannot verbally talk to someone about issues like this that could potentially affect people livelihood she was a seasonal employee and then eventually turn to part-time permanently and they still never updated her status this is just completely unacceptable I work in human resources and this is not the way things should be done someone really needs to contact the Baltimore BWI for Film It Center and get this resolved she sent the email no reply I know Maryland is an at-will state but you cannot wrongfully terminated from one if they complied with all the requirements to keep their jobs
You need to file a lawsuit.You should also be aware that Amazon is breaking the law by not have a valid phone number for their HR dept, do not have actual HR people, and their “chat” is located in India.
This chat transcript between me and 3 – count ’em – 3 customer service drones says it all.
It gets good at 09:45…
Amazon Your AccountAmazon.com
Message From Customer Service
Hello,
Here’s a copy of the chat transcript you requested:
Initial Question: Looking to reconnect with Raj…
09:18 AM PST Richa(Amazon): Hello, my name is Richa. I’m here to help you today.
09:19 AM PST Bill Englander: Can I chat w/Raj?
09:19 AM PST Richa: I am sorry Bill, It is not possible to transfer chat to last representative. I will try to help you in this.
09:20 AM PST Bill Englander: Good grief!
09:20 AM PST Richa: I have checked that you have re-register your kindle.
09:21 AM PST Richa: Now please go ahead and go to your pandora app.
And check if it is working.
09:22 AM PST Bill Englander: Already tried it. Doesn’t work, still.
09:24 AM PST Richa: In that case, Let me connect you to a member of our kindle specialist team. It will only take a moment.
09:25 AM PST Vanessa(Amazon): Thank you for contacting Amazon.com. My name is Vanessa. I’ll be more than happy to assist you today.
Hi Bill! How are you?
09:25 AM PST Bill Englander: Good. Yourself?
09:26 AM PST Vanessa: Glad to hear that you are doing good today Bill! I’m doing well also, thanks for asking.
Would it be fine with you if I place you on hold for a few minutes while I check on the conversation you had with the previous representative?
09:26 AM PST Bill Englander: Of course…
09:26 AM PST Vanessa: Thank you!
09:28 AM PST Vanessa: Thanks for waiting.
I’m sorry to hear that you are encountering issues with the Pandora app on your device. I do see that you have performed some troubleshooting steps already for this issue.
09:29 AM PST Vanessa: On this case, I will need to transfer you over to the App store department to further assist you with this concern. It will just take a minute or two. Please stay connected, thanks!
09:30 AM PST Amazon: Hello, my name is Akhil, I’ll be glad to help you today.
09:30 AM PST Bill Englander: Go ahead…
09:31 AM PST Amazon: Thank you please allow me a moment whie I read your concern.
09:33 AM PST Amazon: Thank you for waiting.
09:34 AM PST Amazon: I understand your concern that “Pandora” app is not working.
I apologize for the inconvenience that you have faced.
I will try my best to help you in this matter.
09:35 AM PST Amazon: May I know the device that you are using?
09:35 AM PST Bill Englander: You are the expert…
Hmmm.
Kindle
09:36 AM PST Amazon: Yes.
Thank you for the information.
09:38 AM PST Amazon: Just to confirm, are you referring “Bill’s Kindle”?
09:38 AM PST Bill Englander: Negative.
09:39 AM PST Bill Englander: Bill’s 2nd.
Why don’t you know that?
09:41 AM PST Bill Englander: I’m beginning to think I’m getting the run-around…
09:41 AM PST Amazon: I am sorry, but I have checked your account, there are two kindle registered, “Bill’s Kindle” and””Bill’s 2nd fire”.
09:41 AM PST Bill Englander: Go ahead…
09:43 AM PST Amazon: Please, let’s try some troubleshooting to fix the issue.
09:43 AM PST Bill Englander: Go ahead…
09:44 AM PST Amazon: Please follow these steps:
1. Swipe down from the top of your screen and tap “Settings.”
2. Tap “Applications,” and then “Manage All Applications.”
3. Select “All Applications” in the drop-down filter.
4. Select “Video.”
5. Tap “Force Stop,” and then “Clear Data.”]
09:45 AM PST Bill Englander: Video?
09:45 AM PST Amazon: app*
09:46 AM PST Bill Englander: What does app* mean?
09:47 AM PST Amazon: Option 4. Select “app”.
09:48 AM PST Amazon: Once you’ve cleared your app data, restart your device by pressing and holding the power button until you see an option to “Shut Down.” Once your Fire Tablet is off, press the power button again to turn it back on. You should then be able to access and watch your video from the “App” tab.
09:49 AM PST Bill Englander: Are trying to be obtuse, because you doing a great job…
This is Pandora.
09:50 AM PST Bill Englander: How do I file a complaint?
09:54 AM PST Amazon: Thank for waiting.
I am sorry for the hassle you haev faced with this regard.
I will try my best to assist you with this Bill.
09:55 AM PST Bill Englander: How do I file a complaint?
09:57 AM PST Bill Englander: Also, how do I submit a warranty claim?
09:57 AM PST Amazon: In that we need to try factory reset of the kindle device again and try to fix this issue.
09:58 AM PST Bill Englander: How do I file a complaint?
09:59 AM PST Bill Englander: BBB?
10:00 AM PST Amazon: May I know which compain you want to file?
10:01 AM PST Amazon: complaint*
10:01 AM PST Bill Englander: No.
10:02 AM PST Bill Englander: Why are you stalling?
How do I file a complaint?
10:03 AM PST Amazon: May I know which complaint you want to file?
10:04 AM PST Amazon: If you wish I will assist you further for more troubleshooting steps and try to fix this issue.
We need to try last troubleshooting steps and try to fix this issue.
10:05 AM PST Amazon: Shall we start?]
Thank you.
Amazon.com
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
I have been a customer of amazon’s for over 13 years. My husband and I spend 10s of thousands of dollars with you every year (I will be more than happy to provide my account information).
Today all my reviews have been “suppressed” as review appeals stated and said I would no longer be able to review products purchased from you.
I find it interesting that a.) you trust my money, you sure still accept that but, don’t except my honest review. b.) that you won’t give an example or reason as to why or what I did wrong that I am no longer able to review products.
Do you not want your customers to know the truth behind your products? I assure you I am very professional when I write my reviews and always list helpful ways in which products can be improved without tearing apart your products in a destructible manner.
As a self employed person that also runs a corporation myself, I am dumbfounded on how you think you will retain consumers AND merchants if you continue to run your business in this manner, especially towards one of your most loyal customers.
I hope you will have a sit down with your appeals department to teach them the importance of knowing a true customer that is important to the survival of their job and this corporation.
I may be just one person but, something tells me there will be a lot more concerned and lost consumers if you continue to allow your departments to be ran in such a way.
-Naomi Johnson
Did you ever get a reason?
I have been reviewing items I purchased and all my reviews were posted. I hadn’t had any issues with submitting my reviews until just recently. Some of my reviews were not posted so I contacted costumer service numerous times. Each time they said they would submit a form to the communities department to inquire why this is happening. I then received an email stating that data from my account matches data from another account . I asked for clarification and received an email stating they would not discuss this any further. I called customer service again and asked for a number to this department so I could speak directly to someone. I was told that I could only communicate with them through email. How ridiculous. My reviews followed all the guidelines . After my last email to them they removed every review I had written. Even the ones that were posted and informed me I can no longer review any of my purchases. They ask for honest reviews but their practice is dishonest. I’ve never done business with a company that you were not allowed to speak to someone. You would think a big company like Amazon could do a better job with dealing with costumers. I would like an explanation as to why my reviews were removed. I would like to see what other account matches data from my account reviewing the same product.
I have, within the past 3 weeks, had such terrible customer service, I doubt I will be back to Amazon for any more large ticket items. On Jan 13th, I purchased through Amazon a Canon 100-400mm lens- $619.99 (#*…3579) which was cancelled within 2 hrs by seller for “technical reasons”. When I called about the cancellation I was told I wouldn’t be charged, but I was. It took over a week and we called the credit card company to insure it wouldn’t be released.
Calls to your customer service department resulted in major frustration with people who had no concept of what I was talking about. They didn’t even live in and weren’t from USA.
3 days later I found another lens ($831.99 (#*…7046), purchased it and waited to hear from the seller. When I finally contacted him via email, I was informed the item had been sold so I replied that I was the buy and it WAS coming to me, wasn’t it? No reply. I requested updates via the tracking number. The last email regarding the delivery of this item was that it had been delivered – not to Florida, but to Nigeria!! So, Once again I called Amazon and got the out of state customer service, who explained that it was coming from outside the US and delivery would take longer! When I explained that Florida was just down the road from Maryland they had no concept of what I was saying. I then requested a customer representative Supervisor in the US.
I still have not received my money back. I finally went to another company and purchased a lens. It will be delivered today.
Meanwhile Amazon tells me that since it was a “third party seller” they couldn’t give a refund. They would have to “investigate” and then refund my money – 10-14 days later.
TWICE IN LESS THAN 2 WEEKS…. both “third party sellers”, through a company from whence I have been buying for years and now I find you don’t “vett” your sellers?? And you have to “investigate” complaints and refunds?! I cannot tell you how difficult it is to reach a seller and/or Amazon customer service. It’s as if Amazon has to insulate itself from their business base – customers.
Well, you’ve lost another customer for any big ticket items from this extremely unhappy, long term asset – known as a CUSTOMER.
Sandy Goshorn
Dear Amazon Corporate,
As a Prime member for several years and an avid proponent for Amazon, I am appalled at how my issue was handled by your customer service today. I purchased a laptop from Amazon.com as a Christmas present, after 5 minutes the hard drive crashed. Dell explained that I have to speak with Amazon. Amazon will not exchange the product. Instead they will do a return and allow me to pay an extra $131.00 to get the product I need. This is not right.
To start, Amazon does not make it very clear customers are actually doing business with a 3rd party. My account is with Amazon, I go to the Amazon site, I pay Amazon. The exchange can not happen because there is a 3rd party vendor in the equations. My point is two fold. 1. I am doing business with Amazon. I don’t care about the 3rd party. 2. Now I understand there is a legal aspect of inventory involved here and concede the fact you can not pull from another companies inventory, but why cant we call the company that sold the questionable product and see what they can do? I am left holding the bag of crap that was apparently created by the Amazon 3rd party vendor. It seems wrong to punish a customer for the mistakes of a vendor. How is this vendor held accountable? Customer Service could not answer that. I am not asking for anything special here. I just want the product I purchased. I don’t need credits or free expedited shipping. I just want the damn computer.
Second, you apparently have 5 levels of customer service. That was explained very clearly to me. The first person I spoke with was Erin T. She was amazing. Please give here a promotion. She truly wanted to help, but made sure she stayed within protocol. The other people I spoke with however were not nearly as helpful. One in fact was possibly the rudest person I’ve spoken with at a large company. Worse then Verizon. Have you ever called Verizon? Its bad. Now back to the customer service process. When I reach the last person he offers to give me $65 on my Amazon Account. I was proud to tell me he was meeting me half way. While I appreciate the offer, this is not half way. I can not actually use this money to buy the new CPU that happen to now be $131 more. I, in fact, have to use it on other products. So now I spend my extra $131.00 for the CPU and then shop on your site some more. That is wrong. You have not fixed the issue, you have created more business.
Third, once I had exhausted every thing the last person was either authorized to do, or willing to do; he told me that he was the last person. His boss was not in the country and would not take my call. Now you are telling me at Amazon, the last line of customer service is level 5 (his words, not mine). But that isn’t even the best part; no no. He then tells me that if I want a different resolution I can call the customer service number and go through the process all over again. Because those people may have a different scenario. What? You want me to go through the hell again? You want me to spend that amount of time again? At what point do we pick up the damn phone and call the 3rd party vendor?
I can tell you that I only shop at amazon during the holidays.In fact, With exception to groceries, I nearly exclusively shop on the site throughout the rest of the year. I’ve purchased TV’s, tablets, chargers, ski gear, a hover board that can spontaneously catch fine (mine is doing fine by the way), and about 100 or more air compressors for my company. My entire family now shops on your site. I have received bad product before, and I understand mistakes happen. In the past you have always at least tried to make it right. That is all I can ask for. In the last year things have really changed. This in the second time in a few months your customer service department has blamed an issue on a 3rd party vendor and basically told me to kick rocks.
So I finish with this, Fool me once, it is on you. Fool me twice, it is on me. I can promise there will not be a third. I will pay off my balance on the credit card and take my business to a company that actually cares about my business. Amazon has now grown to the point that my family’s, my company’s, and my personal business does not matter to them. This is a sad situation. And for the first time after spending hours with a customer service department, I felt it is necessary to speak out on social media. My promise to you is that I will continue to speak out against your service and policies
Ex-Amazon Customer
Chad Smith
I ordered a DVD for a Christmas gift. It neve arrived after a reasonable amount of time. I left a bad review for the seller.
The seller refunded my purchase price and shipping.
I ordered it from another seller and it came within 4 days.
BUT finally (after almost a month) the first order arrived.
I contacted the original seller to let them know it had arrived. I told the seller that if I had their address I would send the DVD back to them. They provided me with the address, and also refunded me the amount that I paid to return the DVD.
So, now I would like to post a GOOD review, or amend my original review to show that this seller DOES make good on issues. But I can find no link to post a good review.
I think it would be a good idea if there was a link to pst another review, so that other buyers know the seller did the right thing. AND I think that there should be a way to link the GOOD review with the BAD review, which would tell the whole story.
And, why is it so hard to contact AMAZON anyway? When I tried to post this info or find a link to post my good review even though i searched the option, I did not find anything.
Was scammed twice by sellers who suppose to mail cases of XS Energy Drinks to me.I warned Amazon that I can report then to BBB if this continues.A disgrace cheating people out of money like myself
I just wanted to let you know that I am very un-happy and on my way to being put on the street because I was contacted earlier this year by someone who claimed that I could make money selling on Amazon. I had just been laid-off from my job and I thought that this would be a great opportunity for me to make money until I could obtain another job. This transaction cost me over $9,000.00 dollars. In may of this year, I was told that I would start making money in 120 days or 4 months after my account was set up. I am writing to you now to let you know that I have not seen a dime and that I could certainly use my money now since I have still not obtained employment and I’m sure I will never see my investment again. I just wanted to let you know that I wish you had more interactions with your associates to ensure that they do not continue to get scammed out of their hard earned money and are left in limbo, broke and on the street.
Thank you
Melinda Lyons
Falicia Walton Amazon you really hurt me with my undelivered items
Like · Reply · 1 · 7 hrs
Amazon.com
Amazon.com Oh no! Maybe we have some band-aids around to help! Can you tell us more about what’s going on?
-Mason R.
Like · Reply · 6 hrs
Jeffrey Mitchell
Jeffrey Mitchell well that’s rude comment…. mason
Like · Reply · 1 · 3 hrs
Elizabeth Curtis
Elizabeth Curtis He was being funny, and making a point to say he will try to fix it. Get a grip!
Like · Reply · 1 · 2 hrs
Carole Niloff
Carole Niloff Amazon.com Screen Shot smart ass
With every other company I have dealt with (Comcast, Marriott, Whirlpool, At&T and a dozen others) thru diligence and time I have managed to have a dialogue with a PTB (Power That Be) when poor customer service people could not help me…often thru no fault of their own.. Decades ago Bill Marriott and I had an ongoing dialogue about my reviews and suggestions for his hotels (not always heeded but always appreciated)..
This is the ONLY time where I have gotten to THE CORPORATE OFFICE and there was nothing…..no reply from anyone with the authority, courtesy, autonomy and guts to respond.
I had a lot to say about the way that kindle does not stand behind its products but now that I see a litany of complaints with no apparent answers, will not waste my time.
However, IMHO Amazon has always been SUPER responsive to my complaints, requests for returns, etc. I wonder if sellers are having more problems with Amazon that buyers. I specifically buy from Amazon BECAUSE of their customer service,
That having said, their unwillingness to stand being their kindles is shameful, selling kindles they KNOW will break and replacing it with “refurbished” ones and do not extend the warranty. As the representative told me, if we extended the warranty for replacing defective items, how would Amazon make money?
DUH!!!!!!!! How about making kindles that last a year and counting on customer to upgrade to better bigger more bells and whistles? How about standing behind a product to last for at least one year? (The fix, —and I’ve gone thru 5 kindles- is cheap and easy. make the metal box that the power plug goes into more sturdy..that’s all)
BTW I have an AMAZING 40 year old stove/cooktop that beats anything sold today. If anyone knows how to change the avocado color, let me know!
somehow i expected a response since it said my comment was being “mediated”
Stupid Stupid me
As a very frequent Amazon buyer, I am appalled to hear that you have published an ebook by Paul Bernardo, a child rapist and serial killer from Canada. I am joining the call to boycott Amazon unless or until this book is removed from your site. Surely you must have at least *some* morals?
AN EXAMPLE OF THE CUSTOMER SERVICE AND A TYPICAL AMAZON CUSTOMER SERVICE REP: Misters Bezos, Szkuak and Wilke as well as stockholders should be embarrased to have these people representing you. Please read the transcript carefully. If this was my company making these errors with that attitude you can be sure they would be fired in an instant.
You are now connected to Daniel V from Amazon.com
Me: there will be noone after 6 to accept delivery
I was on the phone with AMAZON cust service and got cutoof so now I am chatting.
Your service person SCREWED UP AND DELIVERED THE PACKAGE TO MY HOME ADDRESS AT ___________. I am on my way to NY. This should have been delivered to BY 5 PM to _____________. THis was a replacement for a messed up order.
What are we going to do?
My suggestion would be to get that package to me BEFORE 530 today in NYC or send me another one to Calfornia which is where I will be tomrrow.
Daniel V: Hello this is Dan, how are you today?
Me: This never should have happened if AMAZON had sent the right item to begin with.
Daniel V: what delivery address did you select?
May you verify the order id please?
Me: item 115-966-4841XXXXXXXXx
Daniel V: _______
__________
United States
this is the delivery address I see placed on this order
Me: I was on the phone with AMAZON yesterday for an hour and the agent had me ADD THE NY ADDRESS FOR DELIVERY I WAS VERY CLEAR ON THIS AND HE SAID HE UNDERSTOOD IT WAS TO GO TO THE NY ADDRSS AS I AM ON THE TRAIN TODAY TO NY
Daniel V: I see ok so let me see if I got it right
you sent it to Massachusetts and then requested it to be redirected to NY
but it was delivered to massachusettes
Me: That order is now going to NY by 8pm bcause your AMAXON PERSON TOLD ME HE UNDERSTOOD AND HE DIDNT . I WANT THAT ITEM DELVIERED BY 5
I DID NOT SEND IT TO MASSACHUSETTS YOUR AMAZON PERSON DID> HE ASKED ME TO ADD THE NYC ADDRESS AND UPDATE THE CREDIT CARD WHICH I DID> I ALSO RETURNED THE WRONG ITEM> BUT THE POINT IS HOW DO I GET THE CORRECT ITEM AS I AM ON THE WAY TO NYC
and I am glad there is a copy of this transcript because I will be calling AMERICAN EXPRESS AND AMAZON CORPORATE RELATIONS TO DISCUSS POOR LISTENING AND CUSTOMER SERVICE UNLESS YOU CAN SOLVE THIS DANIEL
are you there DanielV?
hello?
Daniel V: the amazon rep placed the order for you?
Me: yes
Daniel V: unless it is a replacement order J no one can place an order for you
Me: he was located in the phillipines IT WAS A REPLACEMENT ORDER!!!!
Daniel V: so the original order was going to Massachusetts correct?
looking into the replacement order
it is in Massachusetts and I do not believe it will get to NYC by the end of the day J
Me: the orginal order which was the wrong item because it was too large. for the 6 plus I ORDEREED THE 6. it went to marblehead yesterday and I sent it back by UPS. I called AMAZON AS I SAID AND THE PERSON TOLD ME HE WOULD SENT THE CORRECT ITEM TO THE ADDRESS IN NYC
so AMAZON HAS MADE NUMEROUSE ERRORS
1st wrong item
2nd Delivered to wrong address in ________
3rd is now trying to deliver to NYC after 5 when noone is around.
You are now reconnected with Daniel V.
Me: Why dont you ask your supervisor what YOU are authorized todo. This was a gift for a friend.
Daniel V: go to see you’re back, J
in this case as you may have noticed this item is not going to NYC
I’m well aware of what we can do J
right now what I would recommend
Me: I am riding the train to NYC and I do not want to lose connection. EIther we can wrap this up or I will buy the item in NYC and cancel all my AMAZON PRIME AND MEMBERSHIPS AND CALL AMERCIAN EXPRESS TO DISPUTE PAYING FOR ALL THESE MISTAKES
Daniel V: is a refund and you to place the order to the address you need it to get to by tomorrow
Me: Is this being now delivered today to NYC OR NOT?
Daniel V: not
that is why I recommend a refund
Me: why did I get a text sayingthe case will be delivered today by 8pm then?
Daniel V: to NYC?
at least on my end I see it going to MA
Me: DO YOU NOT SEE THE NYC ADDRESS IN ACCT?
Daniel V: I do not see it on the order J
Me: Iam logged into account. I see it being delvered to my home address TONIGHT BY 8. YOU MUST HAVE A RECORD OF THE AMAZON PERSON I SPOKE TO FOR AN HOUR YESTERDAY. HE IS A COMPLETE MORON AND HAS RUINED THIS GIFT IDEA AND WASTED TWO HOURS OF MY TIME> GET YOUR SUPERVISOR TO OK A REPLACEMENT TO BE SENT TO CALIFORNIA BY TOMORROW
I WILL BE IN CALIFORNIA TOMORROW
I WANT A GIFT CARD AND A TOTAL REFUND FOR ALL THE MISTAKES AND WILL CONTACT YOUR CORPORATE PEOPLE AND CANCEL ALL AMAZON RELATIONSHIPS> THIS CUSTOMER SERVICE IS THE WORST IVE EXPERIENCED IN YEARS
Daniel V: you want a gift and besides a total refund? did I understand correctly? ma’am we can’t do a replacement over a replacement that is why I offer you the option of a refund for you to either purchase locally or order it to the address in CA
Me: I am not a mam YOU IDIOT and as it appears you do not have the smarts to figure out a solution you and he should be shoveling manure in the circus.
Let me speak to your supervisor
Daniel V: thanks for the feedback
if you continue with this langauage i will disconnect your Chat
Me: Let me speak to your supervisor
Daniel V: J can be sir or ma’am I believe
wouldn’t you say?
Me: J can be either but if you had looked at the account you would see its a sir.THIS TRANSCRIPT IS GOING TO CORPORATE.
LET ME SPEAK TO YOUR SUPERVISOR
Daniel V: I apologize for calling you a lady J___
my mistake
Me: OK ENOUGH OF THIS. HOW ARE YOU GOING TO MAKE THIS RIGHT?
Daniel V: want to consider the option? or want to give me career advice?
Me: OPTION IS FOR AMAZON TO CREDIT FOR ALL THE ERRORS AND SHIP A REPLACEMENT ITEM TODAY TO CALIFORNIA FOR DELVIERY BY NOON TOMORROW
Daniel V: SIr I can issue the refund and you can place the order to the correct address what do you think of that, that is by the way your best option in my opinion
Me: OK and if this was my company I would be trying to keep the customer by straightening this out so the customers time is not wasted any further. You sir are obviouvly unable to do this I ASKED FOR YOUR SUPERVISOR THREE TIMES, YOUR SARCASM ON WANT TO GIVE MY CAREER ADVICE IS SARCASTIC AND YOU WOULD BE FIRED IMMEDIATELY,. SO HERE IS LAST CHANCE. GET THE SUPERVISOR ON THE LINE TO FIX THIS ISSUE OR WE ARE DONE. THE TRANSCRIPT IS GOING TO CORPORATE AND I WILL GET HOLD OF A HIGHER UP AS ENOUGHT OF MY TIME HAS BEEN WASTED FOR ME TO MAKE A BIG ISSUE OVER THIS INCOMPETENCY. ARE YOU LOCATED BY CHANCE IN THE PHILLIPINES AS WELL OR IN INDIA?
COMPANIES WITH THIS KIND OF SERVICE AND SOLUTIONS WILL NOT BE LONG FOR THE WORLD.
did anyone at corporate even acknowledge you complaint?
This is one big pit of liers and do nothings.
They promised to do something and they lied.
They refuse to answer my emails, they refuse to tell me if there going to issue me a refund.
They promise the sky and they give you dirt.
Now that I have corporate phone number, I’m going to call them until I speak with someone that has a brain that works.
Ordered thru Amazon Prime a BB-8 app-enabled Droid by Sphero. It was listed in stock when I ordered & paid for it. When confirmation came thru it showed 6 day delivery. I called and was told there was a glitch in system but it would come in 2 days. Next day still showing 6 days and now out of stock. Called again this time was told they had them when I ordered it but were now out & mine was coming from NEXT delivery. Feel like the ole bait & switch, getting me to order something you don’t even have. Now I have to order directly from Sphero and pay MORE to receive by Sat. for a 10 yr. olds birthday. NOT HAPPY WITH PRIME AT ALL. Why lie to me…
I just wanted to let the corporate office know that the current Amazon commercial with the little Maltese dog with the cast on his leg is absolutely the best commercial I have ever seen. The way things are now in America, it is so wonderful seeing a commercial that leaves you with a happy wonderful feeling. Congrats to the team at the marketing table that came up with this inspirational feel good commercial. Please don’t ever take it away. Love it so much. Thanks for listening.
They will hang up on you because they are all a bunch of low-life pussies who refuse to help you resolve your issues, will purposefully send damaged items so you are forced to send the items back and waste your time looking for another one to buy, and will sometimes even lose your stuff altogether. Many people who have said anything here are right. This company is horrid with all of its recent disappointments in the last several years. They’ve lost their consistency as well as their humanity. Are they worse than Comcast who transfers people to as many people as possible because it’s like a game to them…? Probably no. But both companies suck. Even that crappy Overstock.com website is better than Amazon now. You want to bring smiles back? Get back your morals and principles!!!!! And high quality undamaged items!!!!!!!!
This message is for the COO: Jeffrey A. Wilke,
Today I ordered 4 tires through Apple’s Amazon App, and within 30 minutes of placing the order I realized the tire size I selected was wrong, and subsequently the order needed to be cancelled. Within 30 minutes of placing the order I attempted to cancel it using the app, but it was unclear if I was successful or not. I then called a spoke to customer service and her supervisor (Jones D) who both said the order (now about 1 hour old) was too far along the order “process” to be cancelled. Even though it was not due to be shipped until Tuesday Oct 13th 2015. Jones D stated that she would make every effort to monitor the order and once the shipper was assigned, she would try to cancel the shipment then. However, it is possible the shipment may still show out, and I would need to refuse it should it arrive.
Mr. Wilke your “process” is stupid! There should be a way to ensure an order cancellation within the “process” until the item leaves the Amazon warehouses. In my case today, the order was placed before noon on Sunday, and is not shipping until Tuesday, so you have ample opportunity to stop the shipment and return the item to the bin before it leaves the warehouse. This is a far better business practice than shipping an item, and like a boomerang, waiting for it to return. It’s a wasteful process and needs your full attention.
In the mean time I would welcome someone there taking ownership of this issue and stop this shipment before it leaves your facility. I am willing and able to speak with your representative and provide them with the order information.
Thank you in advance.
Dear Sir/Ms
My name is Raymond Dale, I have already written to Amazon over a very serious issue, and no response. One of your ” GOOD CUSTOMERS” a Marie Seltenrych, I think thats how you spell her name. has cheated me, and robbed me of my book, ” THANK GOD I’M HERE” as i told your company before, a couple of years ago, I trusted her,I was hard up for money, she said to me,I will help you out, I want to read your book, and see if it needs editing, ( I had already paid plenty doing this before), then she said, I will put it on my account, and what comes in we shall share, That was about 2 years ago. I have emailed her on this issue, phoned her, left a message on her answering machine, wrote a letter to her, knocked on the door of her home, I even saw the curtain move greatly, but she has ignored me and avoided me in every way. That book ” THANK GOD I’M HERE’ she has literally stolen from me, this is not good for her, or for Amazon, As said before in my letter to Amazon, I would like you to take ” My Book Out Of Her Account, and I would like her to pay me what is a just amount on monies for any royalties. Very soon SBPBR from Texas will be contacting you to put my book with you, I am the right ful owner and Mrs Marie Seltenrych has no right to have my book with you. Please will you do something about this mess, and the dishonesty of your Dear Customer, Mrs Marie Seltenrych,. Surely you cannot have 2 books with you in 2 accounts, surely it must go to the rightful owner and writer. Thank you for your time in reading this email.
Kind Regards
Raymond Dale
T shirts funny … F*** the police(men’s T shirt) being sold on Amazon … THIS NEEDS TO BE REMOVED!! It is disgusting!!!
I ordered a very delicate item. Amazon will not remove it from my order history.
I’ve contacted them, they said it would have to stay. But there was no way to do that
I believe we should be able to hide anything that we’ve ordered from our history if we wish to. Especially if discrete or delicate items . Some things aren’t meant to be seen by everybody.
They did not care that they might lose a customer over this. Even the companies that sell these items are very discreet. I’m humiliated, embarrassed, and mortified. It is right there for everyone to see. We have an option of hiding items on our order Records . For that matter Maybe I don’t want the customer service people to see that I ordered it in the past. It is the most recent order I ordered. So it is right there on top.
The supervisor I spoke with seems like they don’t even care that I might have to cancel Amazon account altogether just to keep this item off my record. They blew me off. I have been with Amazon for many years. I continuously order from them more and more each month. I used to love them. I saying their praise . I recommended them to many many people . I used to have so much good to say about him it was crazy . I was known as the Amazon Queen . Not anymore. I’m very upset hurt embarrassed humiliated. I will not recommend Amazon any longer. I used to do all my Christmas shopping I got other people to do it I will tell them to stop because if there’s anything they want to hide from someone they will not be able to. They used to be 5 stars for me. Unfortunately I’m going to have to give them 2. I am going to miss them dearly.
Colleen
IS THE OVERALL HEALTH OF A FC LESS IMPORTANT THAN THE HEALTH OF CUSTOMER RELATIONS. IT IS OF THE MOST IMPORTANCE THAT THE HEALTH AND WELL BEING OF A FC IS MAINTAINED, AS WE ARE NOT JUST EMPLOYEES OF AMAZON, WE ARE CARETAKERS OF AN ENTITY THAT HAS NO ABILITY TO BE SUCCESSFULL ON ITS OWN . IT IS NOT UNLIKE CAREING FOR A CHILD OR ELDERLY LOVED ONE, THE DICISIONS THAT ARE MADE AFFECT THE GROTH AND HEALTH OF THE FC, WHICH IN RETURN CAN HAVE A GREAT IMPACT ON OUR CUSTOMER BASE AS WELL AS POSSIBLE CUSTOMER GROTH. AMAZON IS A GREAT PLACE TO WORK AND IT IS MY HOPE THAT MY LEADERS COME TO UNDERSTAND THAT LAPTOPS AND RADIOS ARE JUST TOOLS AND THAT THEY NEED TO BE MORE ACTIVE LEADERS, I HAVE SEEN THEM DO IT, HOVEVER NOT OFTEN. I FEEL THAT THE EMPLOYEES WILL REACT IN A MORE POSSITIVE MANNER WITH A MORE PROACTIVE LEADRESHIP. WITHOUT THE OVERALL HEALTH AND WELLBEING OF THE FC IT WILL BE THE CUSTOMER THAT SUFFERS AS THE END RESULT.
Will Amazon really hire anyone with any education level? How disappointing.
Today- August 10, 2015 I received THE ULTIMATE RAT PACK Collection and played the DVD VIDEO. It was the worst video I have ever witnessed.It is so full of pauses, stops, incoherent words, skipped portion, black outs that it is completely miserable i have NO INTENT TO PAY FOR THIS TRASH !!!
Replace it immediately.
DONALD B ADAMS
Immoral and unethical. Fired days after revealing medical diagnosis to site Leader, Norman Dunkinson. I was terminated they said for threatening a coworker. They Lied about evidence and witnesses. I received unemployment, not possible for my so called violation. They said you dont even have to do what your accused of to be fired, people just have to perceive you did it. WTF! I was there 3 years and believed there lies. The ERC and ethics are just for show to make employees feel like they have some recourse. This is set up so employees don’t unionize. You should be ashamed Norman Dunkinson, Drew Beckett and HR, especially Sabrina. There’s also amazon hiring events everywhere. Since no one has contacted me ever. I’ll think I’ll go stand out front with my picket sign. The local news will be with me. After learning my diagnosis, you cancel my insurance. It’s odd timing too, firing me before my stocks vested. It’s also odd that the stock has almost doubled. Firing disabled and pay topped out employees on perception. My perception is your company is evil.
Tom Silva, contact me. I had the same thing happen to me. They set me up and I actually quit. They then wrote on their web page I was terminated due to violating company policies??? WTH.
Email me so we can talk!
Julie
Mr. Silva, Amazon did the same thing to my daughter, she informed her manager on a Monday that she is pregnant and Tuesday morning she was terminated stating,she didn’t make 100% rating (she made92%). They kept referring to the policy and procedures manual that was never given to her. Yes, Virginia is a right to work state, however, you can not discriminate. My husband and I are first filing with EEOC office, and then filing a law suit.
Would like for CEO: Jeffrey P. Bezos, CFO: Thomas J. Szkutak and COO: Jeffrey A. Wilke
to read this if at all possible.
I see where you are looking just to the west of Columbus for your new site to build in central Ohio. First I think it is great that you could consider central Ohio for your choice to expand. However I would love to see you build in the Sunbury Ohio area, or just off Interstate 71 and Routes 36/37 where the Tanger/Simon outlet mall is being built. I think this area would sever you better as for traffic issues, location to interstates, tax base and employment pool.
I am a Village Councilman for the Village of Sunbury, we have annexed land around this intersection where we are going to start marketing. A new exit ramp will be built and you would have your selection of land to build upon.
At least give this a thought as you may still may have time to select one of the hotest spots in centeral Ohio to expand. It is expected to be one of the largest developments in central Ohio for the next 10 years of so. I would love to hear from you.
David Miller
Village of Sunbury Councilman
My card was charged for an amazon prime account on July 10th, something I did not sign up for. I call customer service to dispute and they tell me that they have no way of knowing who used my card for an account. I am extremely upset because how can a big corporation not know or can trace who used my card. The supervisor tells me well dispute with your bank. Well hell yeah I will. Albert/Alfred whatever his name was is very rude and curt. He did absolutely nothing to try and help. This is poor business practices for a company of this caliber. I will continue to report this on every website I can find.
Not much for doing business with cowards. Never again another penny of mine to these people
I am noticing a petition asking that your company boycott Donald Trump for his views on immigration. What he said was his right. If you boycott any of his merchandise, I will no longer buy anything from your corporation. I will also ask friends and family to not use your company. Amazon you need to stay out of politics.
Agreed. While I don’t like Donald Trump, he’s only saying what a majority of voters are thinking, and Amazon needs to step off. His popularity is due to his honesty of which most politicians are incapable. Amazon is dangerously entering into an arena it has no business involving itself. I don’t like Kanye West either, but he’s popular and has a right to Freedom of Speech as protected in the Constitution. Amazon CEO’s should read a copy of it………
I will no longer shop Amazon. You chose to ban the sale of the “stars and bars” items but allow the sale of ISIS and gay pride items. Not only will I not do any personal shopping, but I am requesting everyone throughout our GLOBAL company to stop all further business with Amazon. I hope the choices you have made leads to the end of Amazon.
WOW. I didn’t know that you also censored the comments you get. I’m sure my previous comment will get the same response from you self-righteous, two-faced Obamaites that the Stars and Bars got.
Email them to Jeff B directly. Jeff@amazon.com
What hypocrites you are.
Are you really so ignorant as to the REAL meaning to the Stars and Bars (obviously you are).
You idiots ban the Confederate flag because a bunch of uneducated retards call it racist. Yet you continue to sell much worse items– XXXX, mass murders- and every sort of evil.
You are just ignorant asses with no ability to think.
Sieg Hiel, Amazon, Seig Hiel.
I personally feel that the Confederate Flag is a symbol of states rights vs federal powers, and not a symbol of racism.
For those that consider it a symbol of racism, consider that George Washington, Thomas Jefferson, Andrew Jackson, Ulysses Grant and Benjamin Franklin all owned slaves. So it would seem that the bills that carry their face are symbols of racism. Not to mention their pictures, statues and names on schools.
Perhaps people (and Amazon) should be more careful in their decisions to brand symbols as racist…
I would just like to say that Amazon has shown it’s stupidity for the company’s stance on the Confederate Flag issue. This company has forever lost my business for continuing to sale XXXX flags while banning the sale Confederate Flags. If Amazon bans the sale of one flag it should ban the sale of all flags or anything that anyone might find offensive, but then I guess this company wouldn’t last long would it lol. Amazon just can’t be an online retailer, it had to get political. Does this company realize the XXXX’s are directly responsible for the deaths 46 million Europeans, 292,000 America and the destruction of much of Europe.
Due to the fact that Amazon SUPPORTS TERRORIST ORGANIZATIONS such as Hezbollah and Hamas by SELLING THEIR FLAGS and due to the fact that Amazon SUPPORTS THE MURDER OF 6+ MILLION JEWS by selling Adolf Hitler coffee mugs and XXXX SS flags, I will NO LONGER BE USING YOUR SERVICES and, as an author with a readership of over 5 million monthly, we are now organizing a MASSIVE PROTEST against Amazon FOR THEIR SUPPORT OF TERRORIST ORGANIZATIONS and their SUPPORT OF THE MURDER OF over 6 million Jews.
Both the Amazon corporate owners and Amazon investors have done a grave disservice in removing confederate flag merchandise from stores. Such a knee-jerk reaction promotes fascism and violations of civil liberties of the worst kind. For you to acquiesce to a political agenda is deplorable, for the confederate flag did not kill anyone. To associate the flag in any way with a heinous crime committed by a person, obviously mentally ill, is illogical. You at Amazon are now in the camp with those who promote the ‘divide and conquer’ mentality. You should rethink your position and restore confederate merchandise to your customers, who both respect the tradition of the confederacy and the lives lost during that time and who abhor any type violence such as the type that happened in Charleston, South Carolina.
Both the Walmart corporate owners and Walmart investors have done a grave disservice in removing confederate flag merchandise from stores. Such a knee-jerk reaction promotes fascism and violations of civil liberties of the worst kind. For you to acquiesce to a political agenda is deplorable, for the confederat flag did not kill anyone. To associate the flag in any way with a heinous crime committed by a person, obviously mentally ill, is illogical. You at Walmart are now in the camp with those who promote the ‘divide and conquer’ mentality. You should rethink your position and restore confederate merchandise to your customers, who both respect the tradition of the confederacy and the lives lost during that time and who abhor any type violence such as the type that happened in Charleston, South Carolina.
If you are going to ban the confederate flag? Then you ban all flags or lose my business! Its called freedom of choice, not your job to limit choices. But you still sell XXXXX that offends other races or religons. You guys don’t have a clue, its just whatever is popular at the time.
I am a 72 yr old vet, wounded in action, not a racist, Prime Member, and I am ashamed of the small mindness of the Leaders of this Corporation. Really selling XXXX goods and saying no more Confederate Flag. That’s what they did in Germany, rewrote history. I thought this Company was the pinnacle of Excellent Business, but instead I see pandering and weakness. I am glad none of you were in my Foxhole. I will have to revisit my business dealings with you people. Bradley L Simon, Southner,Veteran , Non Racist, Cajun, and damn proud of all of my Country
So you ban the American Civil War Flag of the Northern Army of Virginia, what people are wrongly calling the Confederate Flag, but you still sell Communist merchandise.
Communism the most abhorrent and failed idea every conceived of organizing humanity that killed a 93 Million plus people.
Maybe people should stop doing business with Amazon.
I am a frequent customer of Amazon, but it seems this is about to change. It is not Amazon, it is the company subcontracted to deliver products. This company, Prestige Delivery System is terrible. I had one package take a month to be received. I was to receive a package today, so I took a day of work, I am an hourly worker, to receive this package. I conferred with Amazon and Prestige to verify the package would come today, 06/23/2015. At 5:31 P.M. I looked in the tracking mode and it said the package had failed to be delivered. I have been home all day, now they want me to take another day off work. This is unacceptable. Amazon will be losing customers. Profit should be a lower priority than customer satisfaction. I hear Amazon is looking into letting customers deliver their goods, what is wrong with your tracking system? Not the one that tracks packages, the one that should be tracking all the data of your company, such as how many packages are arriving on time, and maybe use a end user survey to get real input from the people this issue affects, the consumers.
I am sharing this on this site as I am finding it impossible to get corporate attention in this matter. I hope that someone that cares sees this or at the least other customers to your site read it and understand the risk they are taking.
Dear Sirs or Madams,
I am writing this letter in hopes that it will enact some policy changes.
Recently I had to misfortune of having a large purchase of Pentax product though Amazon Prime go very wrong.
My Uncle purchased several items from Amazon and most were Pentax products. Of course buying though Amazon and buying the name Pentax we assumed that this was a legitimate purchase and a safe investment of our time and money.
When the camera (a K50 model) arrived at my home I at once noticed that the owners manual was in Japanese. I immediately called Amazon and asked for a replacement manual in English. Although the customer service representative was very kind and professional he informed me that a manual was not available and my only recourse was to down load an online version of it.
For the amount of money spent this was unacceptable. When you are in the field using a camera finding a computer to look up information is not an option. So I of course called Pentax directly.
This is when I had the misfortune of speaking to a man named Randy.
Mr Randy informed me that if my manual was in Japanese that I had purchased a “Grey market” camera. He made me feel as though I had done something illegal. He also suggested that I just return the camera for a refund. This would have cost a sale to all companies involved and left me without a camera until a replacement could be found. The customer service call was a total waste of my time, leaving me far more upset when I got off the phone than when I had called in the first place.
I called Pentax once again in hopes of reaching a supervisor and instead spoke with a Ms. Monique. Ms. Monique was at the very least kind, compassionate and professional and made me feel like she cared about the issue at hand. However her answer was the same. I had gotten a grey market camera and not only could I not get an operators manual in English but Pentax could not register my equipment nor could they offer me a warranty.
To say that this information upset me was an understatement. This was by my families standards a large purchase and I felt as though I had just bought a case of snake oil.
I called customer service at Amazon and spoke with a man named Chris. Mr Chris was by far the most helpful customer service representative that I had spoken to that day. He went above and beyond to try and explain to me what a Grey Market camera was, why Amazon was selling it and what solution he could offer for my troubles.
He did offer a warranty through a third party and offered to offset the cost out of pocket by giving me a Amazon credit in the amount that the warranty was going to cost.
It is my understanding that what happened was, a company by the name of Tsurugi Japan, buys Pentax equipment. They then sell through Amazon and Amazon stores their products in their warehouse and then is able to ship said product to Amazon prime members.
Because the unknowing customer is not purchasing the equipment from Pentax directly, the company can not and will not stand behind its products. Because it is not Amazon selling the products and only storing and shipping the said merchandise they too are not required to stand behind said purchases leaving their customers Caveat emptor.
This situation is the beyond unacceptable. There are three companies involved in this deception and none are willing to step up and own up to how this was handled.
Why would Pentax sell their cameras to companies knowing full well that they will then sell to the public only to not stand behind their products once they are on the market?
Why would Amazon willing set up a grey market under their good name? Knowing that the public would trust purchases because they were buying product from Amazon prime, only to have them find out in the end that they are left with a high end purchase with no support?
Why would Tsurugi Japan willing go into the unscrupulous business of selling the public Grey market products?
This experience has made me doubt Amazon as well as Pentax forever. Both companies are to blame for knowingly allowing a third company to mislead the public all in the name of profit. I truly believed that Amazon and Pentax were above such things.
I am sending a copy of this letter to customer service at both Amazon and Pentax. I am asking that Amazon forward a letter to Tsurugi Japan as they will not allow customers to contact them directly.
Sincerely a duped customer,
Teresa Hunter
I have made several requests that Amazon make it clear when an item is not locally sourced to avoid misunderstanding.
This is another example of why my request is imperative.
of all the complaints, this one bothers me the most. I specifically buy from amazon as opposed to ebay or craigs list or private vendors because i never thought i would have to worry about this. When i returns a product, the nice ups man comes to my home with shipping label in hand. When i have to replace an item, the nice ups man comes with new one and takes away the old.
is this changing? can we count on nothing anymore?
Here is a conversation with the chat feature on your site. I have tried chat,e-mail and phone conversations for 2 days and got no where with my issue . Same ole run around .will you please help me .My little boy loves his device but it shattered when it hit the wood floor in our kitchen even though it shows in your ad it falls off a car and doesn’t break.
Me: I was on here yesterday chatted ,E-mailed talked to 10 people and still haven’t got anything resolved!
Juliet: Hello Todd, my name is Juliet.
Me: good morning Juliet
Juliet: Good morning too Todd.
I hope you’re doing good today. How may I help you?
Me: my little boy broke his screen on his kindle
I guess you need more information about his device
there should be notes
Juliet: I am sorry that the item had been broken, I’ll be more than happy to check this and see what I can do to help you.
Can you help me with the order number, please so that I can check?
Me: 112-0060080-6855404
my email is har****@ yahoo.com phone is 7402132**** and my address is * eddy ave Woodsfield ,ohio,43793
Juliet: Thank you for the details.
Me: his email is Br****@Gmail.com
Juliet: The item is a kindle. For you to be better assisted, a member of our Kindle team will need to help you with this. Can you please hold while I transfer you? One of our Kindle Specialists will assist you shortly.
A Customer Service Associate will be with you in a moment.
You are now connected to Michelle from Amazon.com
Me: thanks
Michelle: Thank you for contacting Kindle Customer Care. My name is Michelle. I’ll be happy to help you.
Me: Hi Michelle
good morning
Michelle: Good morning Todd.
I’m sorry to know that the Kindle screen of your son’s Kindle is cracked.
Me: it shattered
Michelle: No worries, I’ll do my best to check for the possible option that I can do for you.
May I ask for the email address where the Kindle is registered?
Me: Brad****@Gmail.com
Michelle: Thank you.
Me: Brady’s fire
Michelle: Can I have the full name and complete billing address on the account Bra*****@Gmail.com?
Me: it is one of these three his mom cant remember which one she used * sr * Woodsfield,ohio 43793 ,* e church st. Woodsfield,ohio43793 or * eddy ave same city
Michelle: Thank you.
Me: you are welcome
Michelle: May I ask for the complete name on the account?
Me: Brady Ludwig
Michelle: Thanks.
Are you referring to Brady’s Fire?
Me: yes
why is this so difficult ?
Michelle: Based on the information that you have provided, it seems that this issue need to be reviewed by our Tech support team. I’ll transfer you to them so they can find the best solution.
A Customer Service Associate will be with you in a moment.
You are now connected to Mythily from Amazon.com
Mythily: Hello, My name is Mythily. I’ll be happy to help you.
Me: hello
I went through this yesterday all day what else can I do
Mythily: I’m really sorry, I’m unable to see your account details due to system issues.
Me: imagine that
Mythily: In this case, I will connect a call to our specialist team.
Could you please provide me your phone number?
Me: they will just disconnect my call twice yesterday
Mythily: I will connect it now.
Me: may I have the number to the central office of amazon please
Mythily: Here are our customer service phone numbers:
– U.S. and Canada: 1-866-216-1072
– International: 1-206-266-2992
Me: how about the CEO office
Mythily: I’m really sorry, we do not have CEO office number.
Me: ill find it thanks
Mythily: Thanks for contacting Kindle support, have a great day.
We look forward to seeing you again soon. To close this window, please click the “end chat” link.”
Mythily from Amazon.com has left the conversation.
Send
It’s barbaric with the same repetitive script they use over and over and over. Really….?
How international sellers try to use Amazon to con you.
1.Seller from China ships counterfeit screen, probably cost him $5 or less to get, government pays shipping to USA.
2. Screen arrives defective, seller does not care since it is a pain for the customer to get money back.
3. Seller does not follow Amazon policy for returns, Amazon does not care because it’s just another commission, who cares if they get commission or not.
4. Seller tells American “Pay to ship it back.”
5. American is not stupid enough to pay $100 to ship back $100 item with no guarantee of receiving refund.
6. American has to dispute charge on credit card since Amazon has vested interest in sale staying complete. Creates more hurdles for buyer to return and get money back.
7. American disputes credit card and gets money back on credit card, this saves seller from paying $100 in return shipping for sale that cost $5 or less.
8. Seller only loses $5 instead of $105, while credit card company has to waste resources disputing charge.
Horrible service from the so called customer service dept. some moron by the name of rob was more interested in telling me how wrong I was as opposed to just answering my questions. This is what happens when you ” outsource” your customer service dept. his supervisor wade did not even know where amazon corp offices were located. He was no help either. Disappointing as I was just trying to find out about a gift I recieved through them so I could thank the sender. Hello EBAY!!!!
I had an issue with my fire kindle ,decided to call amazon kindle support, a gentleman speaking Indian from India answered, I explained my problem, he then told me if I have a PC he must access it remote and give him the permission to do so, in order for him to fix the problem on a external device not relating to my PC.
Kindle support is out of country(India)I know so,because I ask the gentleman where he was,he then demand to access my PC?? By remote to help you fix my kindle. SECURITY ISSUES!!!.I told him NO I cannot do that, I have all my banking and personal information there and I do not do that, he then said with a tone in anger it is the only way to help me, to get into my laptop and browse my passwords and info.??This is the first time have I ever witness this, especially from out of the country(USA) support. Amazon should review their support practices for Kindle Devices, and on top of that it is a 206 number and you have to pay for the call.
No outside company besides your internet server carrier should have or request access to control your PC remote to fix a external device, and even that is by choice. Especially a online selling and buying store. They need to revise their habit, that is security breach into their customers internal private information. That is a set up for a foreign hacker…
OMG was on tour at Amazon April 22 nd in Middletown De and was totally amazed to see this young lady with a fake leg and working the way she works it inspired me and amazed me. Realizing you don’t have to give up and you can do anything if you put your mind,heart and sole to it. Amazon you have my business thanks for helping the disabled and tell that beautiful young lady she inspired me. More people need to see her do working there. Greatly inspired.
I worked at the fc. Whenever we have news cameras or local politicians or anyone come in for tours we are told where to be standing where not to go and are treated like XXXXX cleaning and sweeping work areas to make it look nice. It is not like that on w regular work day. The associate with the fake leg whom name i wont add was put in plain view on purpose. I quit that job after my manager bumped shoulders with me. He was treating me unfair so i told hr. He must have found out because with me standing still and my back turned filling my water bottle he walked past me and bumped my shoulder hard enough to spill some water. And yes he looked back and said “make sure to clean that up i wouldnt want you to get hurt”. My wife is a doctor and makes good money. She asked me to quit my job because she didnt want anything bad to happen. I work at the airport now. Amazon was the worst place i ever worked. I have been yelled at and treated bad at other jobs but never felt in danger like i did at Amazon. Btw i quit that day and hr said that the incident wasnt in camera view so i had so poof. Thats the real amazon.
When i worked for the company we threw away thousands of dollars in vendor returns. I understand throwing away expired food but we were throwing out up to date text books and cloths. Amazon does not have a charity that they will donate these items too. Ive see pallets of unused computer keyboards, usb phone chargers, toys, music instruments all thrown away and destroyed in the compressor because amazon will not give to charity or even to their own associates. When you order on the website we know all your information and a lot of orders get made fun of and put on display. Most people ive worked with will send out broken items because they get no down time to replace the broken item and you can be fired for not getting your rate. I was threatened to a fight by my manager and when i went tk hr they made me wait 2 weeks to weeks to have a sit down with someone to report the incident. When i told them on the spot what happened they said I HAVE TO WAIT untill the hr manager comes back from vacation. None of this is a lie. Working for Amazon was the most stressful time in my adult life. I know you can buy stuff cheap on the website but if everyone really knew what goes on behind closed doors and what Jeff Bezos and is practise of threatening small companys so he can buy them out is all about i would hope people would stop buying from Amazon. Last summer two amazon associates died in the warehouse in the same month. When we asked what happened they actually said they were idiots and they didn’t represent the company. And again none of this is a lie. Shame on you Amazon.
Former ebay associate:
your story tells me you had a bad working experience with Amazon and I’m sorry to read what you have written but so you know Amazon may not be right with everything they do but I can tell you I don’t believe Amazon to be half the corrupt corporation that ebay is. Ebay employees have died (inside and outside the work place) girls have been raped (by management). Security (an outside source) threatened to take me outside because of what I saw and heard. All to common preventable accidents in the work place is costing good people their jobs. The abuse and workers rights violations from management is so unbearable employees quit at a staggering rate. That’s the idea behind the abuse, to intimidate some employees to quit, maintain a high turn over rate so no one would be able to gather enough information or write about such horrible working conditions. To eBay’s surprise they wrongfully fired the wrong person (me). I was the perfect employee (not the only one) but had worked there long enough to gather enough information to write. The writing is ugly from start to finish and is true to the best of my knowledge. It was said “ebay would destroy themselves from within”…I’m the one to make this happen and I will…Watch Me.
Iwas recently contacted by phone by a company known as The building Money Network they said the represent Your corporation ,Visa,Mastercard, and Discover !they offered kickbacks from advertising for a certain investment from advertising ! does this company located in Albuquerque Ne w Mexico represent you? thanks Randy Nick
ATTENTION. MR. DAVID FOSTER
jason guzman 10:48 AM Keep this message at the top of your inbox
To: dfo***@trentonian.com
Hello MR. FOSTER. My name is JASON GUZMAN, my best friend RUSSELL STEELE, advised ME to contact you as you are the reporter who he talked to about his issues with the STATE LOTTERY, and the contaminated tickets he had to handle after hurricane KATRINA. I’M contacting you to see if you’re interested in a story concerning AMAZON.COM, and their new FULFILLMENT CENTER in ROBBINSVILLE, NJ. IT most definitely concerns the TRENTON area, where I was born and bred, and just recently moved away from to live with my fiancee in LEVITTOWN, PA. That F.C. was opened just last year, and employs many TRENTON residents, which they even provide transportation to and from work. I in NO WAY, want to affect the employment opportunities of anyone, I simply have always been an individual that must speak out when something isn’t right, and people are being treated unfairly and taken advantage of due to lack of limited employment opportunities. I am reaching out to you only because during my employment with AMAZON.COM, I tried time and time again to resolve issues internally and not only did nothing change or improve, it continues to get worse, as I still communicate with some former co-workers that are still employed at the AMAZON.COM F.C. in ROBBINSVILLE, N.J. I voluntarily walked away from my position with AMAZON approx. a month ago, and they offered many options for me to stay ON BOARD, which is unheard of, being as MY EXPERIENCE in that industry was apparently very valuable to them, as I have been working in that field for the majority of my working career, and I am currently 40 yrs. young, lol. I would simply like consumers of AMAZON.COM to be informed as to what cost to AMAZON.COM associates, they receive their goods, same day, next day, 2nd day etc… etc…. ALSO, how that AMAZON F.C. makes it very clear to all associates that work there of the fact, that they only care about their products, productivity, and operations, and have no concern for the safety and health of the associates. Just a few topics that F.C. has already SWEPT UNDER THE RUG, lawsuit against their ridiculous SECURITY to leave the building, but NO SECURITY whatsoever to get in the building, a bomb threat, a gun threat by a disgruntled employeee, and the favoritism/nepotism that runs rampant at that F.C., reverse racism, prejudice, and unethical practices concerning EQUAL RIGHTS(favoritism for the female employess). I have already spoken with MY LAWYER, and until any agreement concerning this correspondence is reached, this information is to remain confidential.
Please if you know anyone else willing to report what they have experienced working for amazon please encourage them to write about it. The public is clueless to what this company does to people and the effects it was on thier well being. Thanks for your comment.
Immoral and unethical. Fired days after revealing medical diagnosis to site Leader, Norman Dunkinson. I was terminated they said for threatening a coworker. They Lied about evidence and witnesses. I received unemployment, not possible for my so called violation. They said you dont even have to do what your accused of to be fired, people just have to perceive you did it. WTF! I was there 3 years and believed there lies. The ERC and ethics are just for show to make employees feel like they have some recourse. This is set up so employees don’t unionize. You should be ashamed Norman Dunkinson, Drew Beckett and HR, especially Sabrina. There’s also amazon hiring events everywhere. Since no one has contacted me ever. I’ll think I’ll go stand out front with my picket sign. The local news will be with me. After learning my diagnosis, you cancel my insurance. It’s odd timing too, firing me before my stocks vested. It’s also odd that the stock has almost doubled. Firing disabled and pay topped out employees on perception. My perception is your company is evil.
I wrote to headquarters regarding an issue with a product that I was being charged $18.50for when in fact that product, Gerber baby food (1- 2.5 oz jar) goes for an average of .99!!! They told me I was confused???? I am closing out my account!!!!!!! And this is after several phone calls and e-mails. Then they asked me to write a review, which I did, and they told me it was denied!!!!! I’ve been a member for 10+ years. No more!!!! I’m cancelling!!!!
Do you realize you are encouraging criminal activity by selling Kerri Rivera’s book? You are encouraging this quack to teach parents to give children with Autism, bleach enemas and swallow a bleach solution making many sick with some even dying. Just read some of your reviews on this horribly dangerous book with some really dangerous so called cures. Autism is not a disease, but a Neurodevelopmental Disorder which is associated with the brain. I see these bleach mixture is given to children with other issues too. I encourage you to stop selling this book that is advertised on CD Autism as well and start caring about those children whose parents are so gullible they are following the advice of this dangerous book.
I have been charged $99 2 times for some Prime Member XXXXX!!!!!!! I have called them both times to get them removed!!! I have never signed up for the program and definitely never authorized anyone to take $99 from my bank account. I was told by an Amazon employee… the first time it happened that Amazon took it upon themselves to give me a 6 month trial……Then I was charge $99. I asked them how I could go about cancelling the membership(THAT I NEVER REQUESTED) and to please refund my money…..never did. So, I called back and they said it was refunded..that I needed to talk to my bank. The money was never refunded. Now it has happened again and the person I spoke to at Amazon this time….said that it is happening to a lot of people. Well….I intend to talk to my lawyer and have him look into what is going on…maybe we need to start a “Class Action Lawsuit” since this is happening to many other people!!!!
advising anyone with problems as buyers or sellers who have been scammed for your money or items from this site to file a complaint with the BBB online!!!!! The public needs to be aware that there is something you can do to make these corporations be held to their own rules!!!!!
Attach it to the CEOs You have an employee working with a fake identity his name is Michael Joshua Madigan which his real name is Joshua Aaron Madigan run Tulsa security number again and run the fingerprints it’s in the Tracy facility
I have been a seller on Amazon for several years. Throughout the last couple years, I have had endless problems with seller support and seller perfomance. Every answer you get varies from one person to another. Their policies vary from one sller to the next ie; one seller can sell in a particular arena , yet another is discriminated against and products are pulled down or banned.
I as a seller have endless cases of responses and so called “policies” for every different person I talk to. And if sweller performance decides to pull down a product, forget an=bout it. They can’t be reached by phone, only email. When I expressed (appropriately) my distaste for their actions, they went though my inventory and pulled and banned more products, claiming that these products are not allowed for sale on Amazon, yet there are hundreds of sellers in this category with same types of products.
Now that I have been targeted, discriminated against, and have been subjected to harassment from the seller support team, I am now emailing Jeff Bezos in hopes that he can help. Its no wonder that he has lost 7.4 billion dollars this past year.
If Amazon makes approximately $5000 off me as one seller -and I am a small seller, per month, then in 12 months , they have lost $60,000 of income from one seller. Imagine if they do this to 20 small sellers a month, which I guarantee is a low figure, 20 x $5000 =$100,000 per month equaling over 1 million dollars a year because of the random and unscrupulous practices of their own employees. How about when they do it to much bigger sellers. I submit that this messed up system loses millions of dollars per year, or hundreds of millions of dollars per year, because their policies and actions vary, depending on who reviews that particular day.
Oh and I forgot to mention that cancelling a seller or pulling/banning products will cause DEVASTATING INCOME LOSSES to the seller!
Wanted to know the proper steps to see if there is an opportunity for delivering your product as a local or regional delivery company, we are located in Oklahoma and Arkansas. Thanks for any information!
My name is Don Harris. My associates and I have started a mfg plant that produces a grocery specialty item. At present we are capable of producing several 40 foot trailer loads per day with growing capability. This item can easily be sold nationally as well as globally. The product comes prepackaged and delivered on pallets.
I would like to meet with a company representative to discuss various options that Amazon has to offer and hopefully decide which avenue might be most beneficial to both Amazon and my client. We are located in the Charleston TN area.
Would someone please contact me concerning this matter? 865-250-**** or in****@aol.com
Amazon USE to be a pleasant experience for shopping and checkout, now, we are harassed with endless popup’s, “deals”, “hot deals” which block out what we are trying to do and navigate. Then when we try to “opt” out that too won’t allow us to actually shut down or shut off these annoying, intrusive marketing and ads that now make shopping at Amazon.com a real hassle, bombarded with all kinds of interruptions. Please get rid of these latest annoying unpleasant ads, suggestions , since we take the time to search on your website to eliminate and contain this intrusion and it simply doesn’t “curb” any of the pop-ups, spam, and Hot Deals that you seem to think will bring more folks back to your website ! This is really annoying now !! Check it out for yourself, and please forward this to your corporate administration and the CEO. Thank you for your time in this serious and annoying experience at Amazon.com Michael Timothy Gehret
I have a potential business opportunity to discuss with Amazon executives. The opportunity is a corporate retreat cottage. Please contact me if interested.
I am in much disgust with this selling site, as a new seller getting into figuring out how the site works, it has been a journey, but recently account was closed from a claim that an item was not received and the person was given a refund after i had proven my case, with insurance tracking number and proof of delivery this buyer was still refunded the money, my account was closed. There is no one in this company that you can speak to outside of a email concerning these matters, not to mention the fact all the money i have in my account has been put on hold for 90 days….didnt amazon get paid immediately? why do i have to wait 90 days to get MY money after my account was closed due to a scam artist who was aloud to use this site to do scams on people for their exspensive items. Sellers are not covered by this corporation from scam artist, There has to be something that can be done to make these corporations accountable for letting scam artists use their sites to scam ppl out of merchandise and money!!!!!!
PLEASE HELP !!
IM TRYING EVERYTHING TO GET MY CLOSED AMAZON ACCOUNT
RE OPENED AGAIN, JUST LIKE JEFF, I ALSO STARTED MY ON LINE ACCOUNT
HERE IN MY GARAGE (11/15/14) AND TOOK OFF LIKE A HOUSE ON FIRE
WITH MORE ORDERS COMING IN THEN I COULD HANDEL..
AFTER 3 ORDERS THAT WHERE SENT OUT (DEFECTIVE) I WAS CLOSED UP
BY AMAZON STAFF MEMBERS IN THERE “SELLERS PERFORMANCE” TEAM
—I HAVE LEARNED THE HARD WAY—-AND NOW KNOW WHAT IS IN PLACE TO
SELL AGAIN–AND HAVE 100% SALES !! AND HAVE NO USED ITEMS FOR SALE NOW….ALL NEW AND IN RETAIL BOXES— I HAVE CLOSE TO $150,000 IN NEW ITEMS…TO SELL AND JUST NEED MY STORE”””BLAKECO MEDIA””””” RE OPENED AGAIN ..AND I WILL PROVE MY SELF TO AMAZON…..IM READY ….ABLE AND WILLING……PLEASE HELP !! ME, —” JEFF” !!—- IM SURE YOU WENT THUR SAME “”START UP””” ISSUES LIKE ME AND I NEED YOUR HELP—I HAVE CLOSE TO 1500 ITEMS ON A CLOSED AMAZON STORE—AND JUST NEED SOMEONE AT AMAZON TO HIT ON KEY AND RE INSTATE MY SELLERS ACCOUNT… BLAKECO MEDIA
On February 6 2015 I wanted to purchase an item form at that time the listed price was $199.00 and clearly stated (AMAZON.com Price as of February 6, 2015 at 8;13 am) . Yet when I go to pay the price is ten times the amount of the add. I have contacted Amazon and sent them screen shots of not only that site but others offering the Amazon price of $199.00 with time and date stamp assuring the price of $199.00. Each time I try to checkout it triples the price . I have been in contact with them each day for three days and they are either stalling so there is none of that item available or are in hope that I quit. Not going to happen filing with the Better Business Bureau and others. This is wrong
Dear Mr Bezo,
I recently agreed to want a part of Amazon. I gave your company 250.00 only to be contacted by a Zane Powers that wanted even more money. It just seemed like a to good to be true scheme.
I am very frustrated and confused! Why can’t I have money back?
Why am I bomb barded by people that want even more money? That amount is the difference to making sure I pay my rent! I was guaranteed!
PLZ PLZ help me!
Beth Klatt
kl***@gmail.com
I am writing in regards to the disability payments I have made for the past 2 years…I am not able to contact any one within the Amazon or their GE. for reason why I cannot contact anyone concerning the insurance. The next problem GE has hired a collection agency which has no problem expressing social hostile bias of what they preside to be a weakness…I am of color and I do not appreciate anyone treating with the amount of disrespect I have recieved. I am not irresponsible nor do I want anyone on the other end from another country using the name John Smith and calling me a low for collecting government support…by the way I am not but if I did I would never consider collecting such a support lazy and irresponsible…contact us through the email so I can address my concerns and move forward…I am sorry my husband is handling these issues
After a lot of thought I decided to try and reach out to Amazon regarding the word game, Every Word. I was really surprised by the word “NIGGAS” showing up on the word list. I have tried other words that are considered offensive and they were not listed so I never even thought of trying that word. When there was only one space left and I could not figure it out I hit the button to move on to the next level and there it was. I was shocked. I want Amazon to know about it and remove it from the word list. And yes, I took several pictures.
If you have any problems with amazon, I suggest a complaint with the local Better Business Bureau, as well as the general USA one, and specifically state that if the matter is not resolved fairly to your satisfaction and promptly, that you will contact the Federal Trade Commission and file a complaint with them. At that point, if money or items that are worth money are involved, file another complaint with the Consumer Financial Protection Bureau. Make sure you are as thorough as you can be in the description of the incident, and make sure to include emails, phone transcripts, screenshots, etc…, as there is the option to upload files (most BBB’s allow uploads as well). Do not ommit any doXXXXents which may make you look bad or may not be in your best interest as the opposition will bring those up and dispute your character and intentions, stating that you can not be trusted to tell the truth and that your only motivator is money, and that you are ready and willing to cheat, lie, and backstab in order to try getting what you want, irregardless of whether you are in the right.
The Consumer Financial Protection Bureau (CFPB) will issue you an answer fairly fast, and should they believe that you are right and that you have been wronged by the commercial entity, they will most times issue you a suggestion, and when that is the case, 8-9 out of 10 times, they will straight our tell you that you may have the right to seek legal help and that you may take legal action against the company that has wronged, abused or defrauded you.
Usually when that happens, the company contacts you immediately, and most times before you even have a chance to take any action , and they will try to settle your differences the fastest way that is possible. If you find their offers unsatisfactory, keep on negotiating, however you should refrain from illogical and unfair demands since not only will the company stop any further negotiations, they will withdraw all their previous offers and most times, they will even stop responding to you.
If the matter ever goes to court, they will use your unfair demands to demonstrate to the arbitrator and/or judge that all you are really after is money. And of course, they may end up suing you in return for wasting their time, stating that extortion was your only intention all along. Plus, when confronted with a team of dozens of high paid corporate attorneys who are among the best in their respective fields, neither your attorney(s), nor you yourself, will stand much of a chance.
However complaints to federal entities seem to result in the most beneficial and fruitful outcomes for you.
I wonder how you might proceed with a complaint if you are living in another country. like Canada. I’m trying to order certain books. There is an Amazon.ca website for Canada – but the listings are very limited and I CAN’T find what I want – the site shares nothing with Amazon.com in the US.
Amazon is losing money, because I can’t even get set up to get orders shipped to my address – even though the seller is set up for international selling. >:-( I’ll call it for what it really is: STUPIDITY… ’cause, folks it sure as hell ain’t intelligence.
WTF – Amazon’s so-called “Customer Service” are such a bunch of clueness nitwits, that they can’t see this to fix the problem?! GET SERIOUS!! I’ve been around in sooo many circles with them, that I’m starting to get dizzy. @.@
The “Earth’s Most Customer-Centric Company” is a load of BS. They are CORPORATE-CENTRED!!!
The reason I am writing is I have ordered books for my son who is in jail. They have no PO box number. Your company knows that only USPS is allow to deliver to institutions. You have a letter stating that. The jail has to receive it straight from the publisher. Why do you continue to send my last two orders UPS which were refused. That was 100.00 dollars you lost. The service was good but its officious that it was going to an jail for inmates. Hello booking number! Please correct the problem. Thank you! Deborah Morris.,
Woody Allen is a pedophile. Amazon has hired Woody Allen for a Tv series. Amazon condones pedophilia.
I consider pedopiles as evil people. I do my best to reject all evil. I am cancelling my amazon subscription.
I have been using amazon to download music for many years now and I have never been treated so rudely as I was with my most recent purchase tonight with one song called Photograph by Def Leopard. I called in to the tech support to find out why I could not get this song downloaded properly, and the first representative I spoke with was so rude for absolutely no reason. Your representative was short and talked down to me as I carefully followed his instructions. In addition it seems that every couple of months when I decide to purchase a song I am finding that the downloads software does not work and it has to be updated again. It has now become such a problem that I will not be using amazon for music anymore. It’s one thing to download a new software again, but to be treated rudely is another. I thought I should let you know that you have lost a customer in this regards.
All the best!
Elizabeth Vought
I am a seller at amazon and i am very upset with the terrible customer service (the reps are rude, unprofesstional and useless) as well as certain amazon seller policy. Specifically, Amazon requires individual sellers to provide their taxpayer info when they reach 50 transactions in a calendar year, while the IRS policy clearly states: “Due to Internal Revenue Service (IRS) regulations, U.S. third-party settlement organizations and payment processors, including Amazon, are required to file Form 1099-K for U.S. taxpayer sellers who meet the following thresholds in a calendar year: More than $20,000 in unadjusted gross sales, and More than 200 transactions.” I spoke to a supervisor named Anya and asked her what amazon will do with my information if my sales don’t reach 200 transactions, and she replied “Absolutely nothing”! And that’s my point exactly – amazon doesn’t need my info unless i reach 200 transactions and yet they ask for my Name, DOB, Address, Social Security number and other personal information that will be sitting in their database avail to any hacker or any employee who could potentially abuse it. I am not a professional seller, i sell stuff that i bought or got as gifts and no longer need, so i will never have to file or pay any taxes, and yet they want to know my Social Security number. I AM OUTRAGED. Another issue i have is i bought postage thru amazon for shipping of an item i sold and requested a refund on the same day after i decided to ship on my own via a different method, it’s been a month since then and i still haven’t seen those $20 back, so i basically paid twice for shipping. When i called i got a runaround – amazon reps tell me to contact usps, and usps says it has nothing to do with them i need to contact amazon, so no one wants to do their job. it’s 2015 now and my listings still have not been reactivated and i haven’t seen the shadow of the postage refund. WORST CUSTOMER SERVICE AND SELLER SUPPORT I’VE EVER HAD TO DEAL WITH. It’s a hassle for me transfer all my listings to a different site, but if i were new to selling i would not sell with amazon, i’d go with a different service. Selling on Amazon has been a very frustrating experience, not to mention the 15% commission they take from you as transaction fees. For the money they make on us the least they could do is make our experience easy and pleasant. Not the case!!!!!!!
Amazon has become the worst third party retailer on this planet.
I have had nothing but issues and problems from these people since my Prime account expired which was right after Xmas. I placed several orders with in the past week which totaled over $200. some went through with no problem, then my Prime sub. went out and Amazon made sure I knew it. One order sat in pending mode for 5 days, and that was enough for me so I canceled the order which put my money back into my free account immediately which in turn tells me that shipment was going to continue to sit in pending mode. I had money on the free account so I figured I would need to spend it and not waste it or just give it to Amazon. I placed another order. And yet again an item was ready for shipping but the other item was still sitting in pending mode which has stopped the order once again from being shipped. Mind you the last 2 orders I placed were Amazon LLC items which according to amazon are at their own distribution centers and were in stock. So I placed another order and here we go again, one item in prepare ship mode and sure enough the other item in pending.
To my knowledge and experiences this is how this crappy company works.
One can obtain a free account with Amazon but they expect you to buy into their Prime services and if not your business with them will become a total headache.
If you place money/amazon gift card into your amazon free account you can only purchase amazon backed or amazon sold items; third party venders will not accept money from your free account but from a different payment method. Why can’t amazon use the money you placed into amazon free account? Because their greedy and want the money for themselves and refuse to pay anyone else coming from that free account in which you put real money into. So by buying an item from a third party vender requires some type of other payment and it slows down process of you receiving your item, they then set the bar of when they choose to send your item. I had one delivery expect time frame of 40 days. It only takes 3 days to ship across the US. So now involved with a third party vender any real issues you have to deal with them because amazon has no real relations with external business procedures, actions, or methods. All they can do is send them an email asking about the issue.
Amazon is not as big as they portrait themselves to be nor is their warehouses they supposedly carry product. If one was to cut out all the third party venders from the website it would cut product availability by 75-80% of product choice availability leaving amazon looking like some little gift shop business. With out the third party venders Amazon would not exist. That is why their there. That is why any money in a amazon free or prime account can only be spent using amazon LLC items.
And when one calls about an issue it is always out of country. Speaking with them is irritating enough. They are paid to lie and say what ever to calm down a customer. They do not care if an issue is being fixed or not; they are paid either way and they are basically paid for hearing pissed off customers complaints. Granted their families have to eat too so amazon uses them to lie at what ever means to defuse an irate customer.
I called about my first issue items sitting in pending for 5 days and the foreigner told me she solved the issue and would all items would be sent out by end of day. Next morning they were still sitting in pending. When and if I ever receive my last four items I am done with Amazon, they are just some gift shop with extended external third party venders.
If I do not receive my items that means they screwed me out of money, once was fooled, twice would make me a sucker.
I have been gathering information needed to expose them. I have taken screen shots daily of product sitting in pending for a week at a time, how long they sit in prepare to ship mode, and how long it takes to ship and receive. My cell phone automatically records phone calls (love android based phones) so I have some lovely recordings of these foreigners bluntly bold face lying for amazon. I have notice good hype towards amazon with media stories and commercials which is portraying them to be some great business; I have all the proof otherwise which proves they lie, steal your money and time, and don’t really care.
I don’t know how they have made it this far. But I am sure Karma will catch up!
As far as deals or saving money; I have found cheaper prices in town from many companies such as Walmart, Best Buy, Fry’s, etc…
If they continue to screw with my orders I will just not bother with the money in my account and call it a loss. Quit wasting my precious time, money, and effort and just shop in town. When enough people finally accept the fact that amazon is just some pathetic online gift shop and quit bothering with them then Amazon will feel the punch of the public.
3 beautiful words; Good By Amazon!!!!! Not going to be another sucker and support your business.
COMPLAINT!! FRAUD!!!!!!!!!! After 15 e mails, 23 calls & 4 recorded calls, (that I am aware of) I am reaching out to amazon corporate as I am getting no where with your staff on the phone. This has now escalated to a rather serious LEGAL issue & I am going to file charges with the Better business bureau, consumer affairs & whoever else I need to get YOUR ATTENTION!!! I need someone to reach out as I refuse to write anymore letters or call & speak to “so called supervisrs” at amazon regarding this disgraceful breach of ethics There is a three way recorded call with MYself, Amazon.com & chase bank regarding this matter. THIS REQUIRES IMMeDIATE ATTENTION from someone of authority!!! Thank you Ila rabinowitz (amazon long time GOOD cusotmer for years & prime) & now cancelled as of today) 516 705 ****
TO CEO and Management of Amazon
I am very upset with how Amazon handles there business. I had placed an order on Dec12,2014 for 2 tablets for my kids for christmas. On dec 18th my credit card had an auth hold put on my acct for the total amount of the purchase. in the mean time I placed another order with amazon for a topside creeper which again an auth hold was placed on my card for the total amount of that order. I updated my shipping address and then amazon tried repeatedly for another auth code for the full price which was denied. I called customer service to get this settled even did a conference call with my bank to let the rep know it was approved to have your rep disrespect me and hang up. then I called back and of course a new person and had to go thru everything again to be told its my bank and heres a code to call them to have released. My bank said no amazon needs to have it released. I fought back and forth since dec18. I had reps from amazon lie to me and tell me all was good and I will receive my items by dec 21. I had reps tell me that they would send me to the billing dept and get back to me and didn’t. I have spoken to at least 15 amazon reps trying to get this resolved to no avail. I have asked for supervisors,managers, corporate to get a mailing address. It took me looking it up on the internet to finally find this. Do to your mistake I will not have Christmas gifts for my children you have holds on my acct so I have no funds. Even if the funds were released today I would have to pay more than I was with amazon to get these items. That is not fair to me or my children. I expect to get something other than a $10 credit for all the trouble you as in amazon has caused me. I know how credit cards and auths work so this bs about its my bank holding the funds is not correct. Thanks to amazon my kids will wake up Christmas morning to nothing. You can look up my acct and see how many times I have called and how many lies have been told to me and how many policies your employees have broken. Your system is messed up and I as the consumer has to pay the price. I will be contacting the news channels and BBB. anyone who will listen to my story to get the word out that amazon does not honor their customers. I had told them to send me my items then I would pay because that it exactly what you are doing. holding my funds and not sending me my items. Then to top it off refuse to call my bank to get it taken care of. As a merchant thats what you do. I am not rich or have tons of credit cards to just be able to switch to another payment method. That all I kept hearing from you until my funds are released from Amazon I have no funds. Take responsibility for your mess up and fix it.
Sellers are penalized for lack of customer feedback? Are you kidding me?
I’ve often been a happy purchaser, but never leave customer feedback because I don’t have time for that!!!
I find myself this website because I can’t get a hold of a real person that understands the English language. Don’t get me wrong, they can speak good English they just can’t seem to understand it well enough to complete simple tasks that have left me frustrated and angry during the holiday season.
Hello there. I know a lot of sellers on Amazon has had bad experiences with the company. I am just going to get straight to the point. I like Amazon. Cheap prices, a lot of traffic, a lot of sales, etc. Great selling platform. However, your policies are not so great. I have to say I left Ebay because of minor issues with selling but Amazon, you guys, are much much….much worse. When I first started selling on Amazon, I made my first sale of $200 on a desk chair. Exciting! My payday was 4 days later. Everything went smoothly. I then started selling big ticket products in a single day of $400, $600, and $800. Amazon then put my account under review and my funds on rolling reserve. However, I found through search that this was regular for new sellers. No issue. When my account was completed from review, I had 14 sales in throughout the month of November. I was supplying tracking numbers for the customers and responding to all inquiries. Fast forward to the 25th of Nov. A day before my payday. I had 3 sales that day. Each for $700. Three hours before midnight/Payday Amazon removed my selling privileges, suspended my account, and put a hold on the funds that I spent money to make! Amazon notified me of the same email I got when my account first went under review. I emailed the review team multiple of times to find out why this happen and 5 days later, they told me via email that I needed feedback from customers. Now, I understand that having customer reviews is a good thing for business. However, that does not justify you to suspend my account and hold my funds! So far, I received only two reviews from 25 fulfilled orders/customers. If a customer is satisfied with their item, he may not take the time to fill out a review that has too many actions. If a customer is not satisfied, he/she will write a review to get what they want. I supply tracking for the customer and so Amazon can see that the orders/items are shipped to the customers to avoid any issues but to no avail. So, because I have a lack of feedback from satisfied customers that I even requested feedback from, my account is suspended and funds are on hold. I reported this to the BBB because Amazon was not responding to my emails and it is just not fair to me as the seller, bringing Amazon traffic and sales to their platform. It seems Amazon only responds when I add information to my case on BBB. That’s not good. I don’t dislike Amazon, I just feel like I have been ripped off and thrown under the bus. Amazon responded with little to no information about what I requested. Now, I am heavily considering taking this case to court. I had over $5,000 due to me on Nov.26th and still have not been paid. This financial chaos has caused emotional distress to my family as well as financial distress. Because of this issue, my car was repossessed, lights turned off, lost of trust from family members who invested into me, and not being able to give my children the Christmas gifts I promised them. Amazon does not care about their sellers. It is not my fault that customers don’t take the time to leave reviews. I request from corporate or whoever is in charge of seller accounts to immediately reinstate my account, transfer my funds immediately and not on the next pay date to my card, and $4,000 for the financial chaos that Amazon has caused on my family and I.
I worked for one of the amazon fulfillment centers in phoenix arizona for two years. I personally witnessed associates spit in packages and send out orders they knew were broken. I saw one amazon associate hit a temp. with a electric pallet jack because he was high on marijuana. The temp. Was let go because he was limping around and he didnt want the other younger amazon employee to get in trouble. I reported it to a third party company to remain confidential but its been 8 months and the kid just received a minor promotion. Ive seen packers slam kindles on there work stations and thrown them into the boxes they’re to be shipped in because they were tired of packing so many kindles. Ive seen people who load the trucks puke in trailers with coustomer orders in them because they were hung over. One amazon assosiate took a piss in a trailer. I saw a assoicate who was Sikh tormented in his department to the point he broke down in the restroom and believe it or not he was called into hr and walked out for unstable or violent behaviour. One of the cleaning personnel made a personal choice to stop praying (she was Muslim) and I know it was because people actually made comments and mock impression of muslim people as she did it. We make fun of your names and orders and sometimes delay your shipment because the order is funny and t has to make its rounds to someones friends at work. Your information is not confidential. I know it sounds bad but if you order lube and a dildo we know your name address and its always a laughing matter. I was approached by a new area manager and asked questions about the holocaust because as he approached my station i was packing a copy of The Pianist. Im of Syrian decent and have a full beard because hey i love this religious guy named Jesus and like the look. I told him when he asked about what i thought about the holocaust (he didnt know im Christian) that “its very upseting what happened back then and it sucks that there is still a lot of hate that seems misguided towards muslims for what the XXXXs did to the jews”. I was callex into hr the next day and question about supposed ant-semitisim. I denied anti-semetic comments and told them that “arabic people like me are Semites and i dont care if your a jew”. I was fired three weeks later for missing two days of work back to back even though i called in to report my absence. The final reason i got was we just want to seperate you from the company. Arizona is a right to work state and my lawyer said they can do that it it will cost me everything i have and some to battle in court with them. So Christmas is a few weeks away. I hope people hear this story and stop buying from this giant company. All the work practises i shared are true. Ask any former associate and i guarantee they have witnessed something unbelievable they never seen with any other company. Ok everyone marry Christmas happy Hanukkah and allah akbar.
You closed my selling account because I could not satisfy my customers to the standards you would of liked me to. Ok! I get it. Amazo closed because of missing shipping by a few days or not contacting the customer the next day. I will not argue that I made some small errors but everyone got their money back in thirty days. You closed my account and have held my money for 90 days. I do not like it but I know that is on the contract so I did not say a word and waited my 90 days. That means you have had my money and I am sure allot of other peoples money earning you interest for 90 days. Now you have my Checking account number to transfer my over $4000 into and you tell me today that you need a credit card from me to transfer my money into my checking account. I was selling with you for 6 months and you had no problems taking money out but you seem to have problems putting money in. So I have to say your customer service sucks and I would like to have CEO: Jeffrey P. Bezos fired for poor customer service. I was a seller, apparently not a good one in your eyes and you fired me for doing allot less. Now you are stealing from me and I bet allot more people.and the amount you are stealing from me makes this a felony so I would also like to have CFO: Thomas J. Szkutak arrested and put in jail for Grand Theft. Then you tell me that I have to wait another two weeks for my money because the payment process is automated. Alright I would give a rough guess that you have $162 million in money being held hostage of mine and other who fell for your scam. So that means I will not only be expecting my $4100 dollars but also a check for interest from COO: Jeffrey A. Wilke.
Dear sirs:
I am glad to take advantage of this mean that I have fortunately found by searching the web to express my disappointment about Amazon and the way you treat your customers as well as the poor attention provided by your Customer Attention Service. I do regularly purchase in Spain, where I reside, a variety of goods on-line using many available websites and I have, few days ago, tried Amazon.es by the first time. The nightmare did commence when, after processing my order I did receive an e-mail message indicating that Amazon was unable to process my order since the payment by VISA credit card was rejected. I was advised to check the relevant card data (number, expiry date,..etc) in order to assure everything was OK. First problem is that the poorly designed Amazon site does not allow you to check the card no. you have entered there -it only shows last 4 digits-so you are prompted to “create” a new credit card, thus repeating all card data and, unfortunately, starting the process againg from zero, with the subsequent delay in the processing of your order. Then, I checked with my bank to ensure there are no problems with the credit card. The bank confirms that everything is OK and then I contacted Amazaon again through the phone: An employee says he is unable to help and I should “create” again a new (basically the same) credit card record. I did so, but the system responds an hour later that Amazon is unable to process the payment. I did receive a call from the Customer Attention Center and they offer me to re-enter the card data through the telephone system and this time it appears that the telephone process works better than the website; the employee confirms that now everything is OK and the payment has been correctly processed. I did receive few minutes later an e-mail confirming that, which after so many troubles, makes me feel a little bit better about Amazon. The only problem is that my order would arrive some 3 or 4 days later due to all these inefficiencies in the process. But this temporary satisfaction ends abruptly when I check through the website “my order” and see that it is still pending due to a payment problem. I write to Customer Attention and they simply answer that I should check again the credit card details and if necessary create a “new card” onve more! It looks like I am trapped into some diabolic circle of confusion…I am not sure if this could be resolved, but I am quite sure I will never use Amazon again.
Sincerely,
Guillermo Sarmiento
Zaragoza (Spain)
CEO and claims dept refuses to acknowledge the common scam of third party sellers using a different edition of the book as the product image and the reviews of that edition and putting the item description of another edition. I tried purchasing a book from a listing that used the 3rd edition as the product image and reviews because any reasonable person would assume a listing that pops up when searching for the book title + 3rd edition and uses the 3rd edition image/reviews would be selling the 3rd edition. But no. Not Amazon.
When I received the 2nd edition, the seller tried to charge me to refund it. They denied my claim twice and kept insisting that I ordered the 2nd edition. It took me talking to 7 different customer service reps to get help. The one at corporate then told me to email the address that the CEO monitors so I did so with my concerns that this is a scam not being recognized by the Amazon claims department. They then emailed me back the listing to tell me I was mistaken and purchased the 2nd edition when I wanted the 3rd. The link they sent me clearly showed the 3rd edition being used as the product image/reviews and the 2nd edition being used in the product description so this tells me that they aren’t even looking at the listings that are being disputed!
This is a scam designed to mislead customers and they refuse to recognize it. I will take my business elsewhere where I will be protected as a consumer.
I ordered “George Marshall: A Biography” which was released on Oct 27 to the Canadian market. I ordered this the 15th of November. This is a new book which should have been stocked at your amazon.ca warehouse because it was a new release. I am told they can’t get it and don’t when, but yet when I go onto Amazon.com, the book is available. Why have you not procured significant quantities of this book to allow for order for your Canadian subsidiary. This is bad order fulfillment execution. Nobody can give me an answer. Who is the person at your headquarters who oversees your supply chain, because it ain’t working very well. Remember, this was a newly released book. I’d like an answer. CM
Hello,
My name is Lawrence Scott, owner of Scotts Gum Removal and Power Washing Service, LLC.
We specialized in Pressure Washing, Building Cleaning (Interior and Exterior), Vehicle Cleaning, Carpet, Tile and Grout Cleaning Etc…
Who can I contact to become a vendor to perform these services to your companies located anywhere in Virginia, Maryland, DC, North Carolina and South Carolina? Thank you.
I AM DISGUSTED WITH THE FACT THAT I PURCHASED MY SON A KINDLE FIRE HDX FOR HIS 6TH BIRTHDAY IN MARCH AND NOW IT ISN’T WORKING AND CUSTOMER SERVICE IS TELLING ME THEY CANT DO ANYTHING ABOUT IT BECAUSE I CAN NOT REMEMBER HIS EMAIL ADDRESS…I’M SORRY BUT DO YOU KNOW HOW MUCH MONEY I SPENT ON THIS DEVICE!!!! I CAN GIVE YOU ANY OTHER INFORMATION BUT YOU ASK FOR BUT NOT HAVING THE EMAIL ADDRESS IS HINDERING MY SON FROM GETTING HIS KINDLE FIXED IS JUST CRAZY!!!!
I think Prime should be free for customers who spend over a certain threshold. They could pay the $99, then have it credited back when the threshold is reached.
Amazons web service is allowing people to post m personal information name, address and cell number and a full police complaint form online and it has been there for years. after 18 EIGHTEEN calls to amazon they still wont help me or allow me to talk to either their legal department or AWS to find out who is violating my privacy. This is against the law and I have received numerous calls calling me cop hater and hang ups for filing a complaint with the Bellevue police department. Amazon REFUSES to help me even though this information is posted through the Amazon web services web site.
The Amazon Unbox! Not!!??
Old Dell Laptop…this is what I use to watch my movies on. Well, now I cannot as Amazon has decided to not utilize the Unbox program anymore. I have spent several hundred dollars over the past few years to have the ability to purchase and download movies to watch at home. Now I have movies available on my Amazon account that I can only watch streaming to my Kindle. This is not acceptable as I do not utilize the Kindle for movies. I may watch a movie every few months on it as the screen is small and the sound is terrible.
So I used to lug my old Dell to my local Library (6 miles aways) to log on and access my Amazon Instant Video to download movies to my Unbox. Now I cannot do that. You at Amazon need to understand that I do not have Internet access where I live. I live in a remote (very rural) area of Kansas. I have to drive 6 miles to the “local” Library for an Internet access and that is when the Library is open from 3 p.m. to 6 p.m. 3 days a week. I read more than I watch thus the Kindle for reading!
So, I suggest that you speak to the upper echelon at Amazon who make these decisions (had to be a marketing decision)…please refund the remainder 20+ movies I have on Amazon Instant Video. Just refund them and give me an Amazon credit on my account or in a Gift Card. I will use the funds again, just not for Amazon Instant Video.
Sending me directions to download the Unbox from a different source is not going to work for me. It will not download, I have tried a few times. I am at a friend’s house putting this little gem together for you. Then I go back home to my abode with no Internet service to read a book on my Kindle.
Please have someone okay the refund on Gift Card…it will probably be used up before the end of the week for Christmas! Please have someone get back to me as soon as you can.
I am having a problem getting my product back from amazon i sent it to amazon and they got it on the 17th of Oct 2014 at 11:00 pm UPStracking #1z0y5r529020572926 it was sent to amazon by mistake it was to go to the seller i called amazon as soon as it was ship that it had there label for return on the bos and i was told by amazon thet as soon as it got to the center it would be sent back to me right away they told me not call ups because they would handle it . now they cant find my shipment then they told me they have it and are sending back to me then it dose not come then i call them they say they have not found it yet i have been given the runaround for a month on this my return item is 106-6764266-7733002 please help me i use this item for my job and it cost $1,300
Can someone help me? I have talked to several people at Amazon regarding the nonpayment of royalties of my ebook EMP Los Angeles without success. I am extremely frustrated because it appears no one is addressing my problem. It is now over a week past when they were supposed to pay me including the extra 5 days to process deposit. Please contact me to resolve this problem.
Frank LaFlamme
Did u ever resolve this? Is so, how?
Hi. My name is Stephen Millsap. I am a pretty good customer at Amazon. I would like to bring to your attention a terrible discrepancy found on your own website. Yesterday, November 4, 2014, I purchased the Samsung UN46H7150. I also purchased an adapter plate for a TV mount I purchased just a few days ago for this TV. I found out about this required adapter plate after purchasing the actual TV mount. So I paid for a mount plus an adapter to make it suitable for this TV’s 400X400 mounting pattern. You sold me the TV for $1,097.99. I paid $106.10 for the mounting plate on October 30, 2014. Yesterday, I found out I had to purchase an adapter (MOR/Ryde TV1008H Adapter Plate) for this mount. The cost was $36.02. On your own website here: amazon.com/gp/product/B00IDXIL7K/ref=oh_aui_detailpage_o00_s01?ie=UTF8&psc=1 you will see by clicking on this link for the section you call “Customers viewing this page may be interested in these sponsored links”
an advertiser offering this same TV for $909.00 with a free wall mount and a with a full USA warranty. So, based on your own website, I paid a total of $1,240.11 to get this TV and mounting assembly. Again I feel as if Amazon owes me credit in some manner of $331.11. I would hope you act on this quickly. I find highly irresponsible, embarrassing and demeaning to me and other customers. Please credit my account with a gift certificate or whatever in the amount I should have saved…i.e. $331.11. I plan on copying this message and send it to Amazon corporate offices. Thank you and I ask that the decision for this be given the upmost attention by someone in customer service at the supervisory level. Simply put, this is wrong!
Hey, just wanted to say that I love you guys! You make my life easier, less expensive and more joyous. Thank you for allowing those of us who live far afield to enjoy all the perks of big city shopping from the comfort of our own homes. You are fabulous. (hugs)
If only u knew the cost of the convenience so many enjoy, the revitalization of slavery and feeding on desperation is the real reason Amazon has grown.
FROM—- INDIA
>Dear sir
>
I ordered Micromax canvas-2 colors on 14th of October and that time you offered me COMBO
of screen guard + flip cover + canvas 2 Color mobile and now u cancelled my order without
my permission, now will you explain me without mobile phone what is the use of accessories
which you shipped me. Your order confirmation mail as you described has the approx
delivery date is 29 Oct 2014, and before 29 Oct how you cancel my order. Now you raised
the price of your item after dumping my money for lot of days in your account…….
I request you kindly to re-place my order with old price with 10% cash back which you
offered that time. Please take this mail on priority basis otherwise i will be bound to
take the LEGAL ACTION against you in the CONSUMER COURT.
Its my humble request to re-place my order with the same price what i was getting at the
time of booking earlier.
complaint forwarded to-
…………………….
1). National Consumer Disputes Redressal Commission.
2). Indian Consumer Complaints Forum.
3). Jago grahak jago | Department of Consumer Affairs.
4). Consumer co-ordination council.
5). Online Indian consumer forum and complaint registration.
6). India Consumer Forum, submit consumer complaints.
7). Legal – National Consumer Helpline.
8). Nationalconsumerhelpline.
9). India Consumer Complaints Forum
In Sep 11th, My associate account was closed. I received e-mail that
You are not in compliance with Participation Requirement Number 29
(https://affiliate-
program.amazon.com/gp/associates/help/operating/participation) because
purchases resulting from Special Links on your site have been for
personal use, resale, or commercial use. After a lot of e-mails
exchanging and many times of argument via telephone call , I received
response from Associates Enforcement team manage.
Hello,
My name is CXXXX and I manage the Associates Enforcement team. Your
recent e-mails and experience were brought to my attention. I’ve
reviewed your account and the details around why your account was
closed. Your account was closed for violating the terms of the
Associates Operating Agreement. In May (also in January) we withheld a
portion of your advertising earnings due to violations of our terms.
You contacted us at that time and we explained that you violated our
terms and we were not paying advertising fees on orders that were
referred through your links as they were not eligible. Even after that
warning and deduction of partial fees the activity and violations of
our Operating Agreement continued. Due to the continued violations of
the Associates Operating Agreement we were left with no choice but to
terminate your account.
Due to account confidentiality I can’t discuss specifics of other
accounts but I can provide example order 002-2687739-1480252 as it was
placed by an account of yours which is different from your Associates
account but under the same e-mail address. Our terms clearly state that
this violates our terms and we’ve previously explained our policy to
you regarding this matter. The orders you’re referring to us aren’t
aren’t originating from the blog you have listed on your account or the
links you have posted on other websites. As our Operating Agreement
also states the information and websites listed on your account must be
accurate at all times.
I hope this explanation provides clear information on why we took the
action we did.
Best regards,
My response was:
Hello Mr/Ms,
Thank you very much for your review of my account.
Only one time ( In Feb, 2014 ) a portion of advertising fee was
withheld. I contacted Amazon CSC at that time and the reply is as the
following:I can understand your concern in ensuring you are being paid
for eligible sales referred to the Amazon.com website. In order to
assist you with your inquiry, I reviewed your Associates Account ID:
shoatusa-20’s Reports for the dates of: February 1, 2014 – February 28,
2014. I found many of the items listed in your account’s Orders Report
were marked by our system as ineligible for Associates advertising
fees.
I have not yet understood why the items were marked by your system as
ineligible.But Since then, I am more careful and following strictly the
terms of the Associates Operating Agreement.I am sure that I am
misjudged by your Team. The reasons are the following:
First, as I have explained to you is that Chinese customers had a habit
to buy many products of the same type. The Chinese customer who lived
nearby introduce good products each other through internet or mobile
phones and purchase as a group or alignment. It’s normally that one
person order several products instead of others and deliver to him/her
then distribute to others to save the transport fees. But it is not for
resale or commercial use. The products only used by their own.
Second, somebody forwarded the special link not only via blog or some
certain websit. Sometimes, they post the special link via chating or
message of mobile phone. It’s difficult to track where it coming from.
These situations are out of my control.
Third, I searched my orders history, the order 002-2687739-1480252 you
provided does not exist in my account. I’m wondering where did you get
this order number.
Best regards,
Thank you.
Amazon didn’t provide the specific reason for my account closed by
force. I requried several times for the truth from Amazon, sometimes
they repled me said I’m not in compliance with Participation
Requirement Number 29;sometimes they said I purchased by the link of my
own;sometimes they said I violated terms twice but they were not
correct at all.
In Feb 2014, I was deducted some amount indeed. I wrote an email to
them for inquiry, they replied me that some of my relatives purchased
by my promotion link. But the shipping address was a forwarder address,
it’s public and very easy for sharing. It can’t be the evidence which
indicated my link used by my friends and relatives.
And the order No.order 002-2687739-1480252 which mentioned in the email
is not belongs to me, it is not listed in my account. After these
emails from amazon, they never replied and explained any more and told
me they won’t pay the adversting fee from July to Aug 2014. I have the
reason to believe that amazon forced to close my account deliberately
without any reason becase they considered I’ve earn the very high
amount of my advertising fee in July and Aug. Amazon realised I broke
the rules which they thought by themselves in September why they can’t
pay my advertising fee of July and Aug? It’s the robbery actually!!
I worked very hard for Amazon Associates program during the past, now
my account was forced to close deliberately and I had a big lost. It’s
unfair for me!
Attention: Jason Coren / Director, Loss Prevention and Security @ Amazon
Hi Jason,
The Secure Stores Forum, taking place February 17-10 in Miami. I’d like to invite you to be my guest, at no cost to your company.
The Secure Stores Forum is uniquely intimate; it’s limited to just 50 LP executives from national retailers. The small format lets us really roll up our sleeves and talk directly with each other. We’ll have roundtables, peer-to-peer conversations and technology presentations from solutions providers.
Everyone will be my guest at the Biltmore Resort; we’re covering airfare, hotel and meals. No cost to you.
I hope you might join us, as we build a great group of retail LP professionals in specialty, apparel, shoes, sports, home and other stores.
If the dates work, and you want me to hold your spot, you can register at http://www.securestoresforum.com/register or just give me a call.
Thanks Jason.
Peter
(brochure attached)
PS: Just some of the national retail chains sending their top LP executives are: Louis Vuitton, Michael Kors, Sports Authority, Lane Bryant, Dunham’s Sports, Kay Jewelers, True Religion, the Children’s Place, and a lot more.
—
Peter Null / Delegate Relations
THE SECURE STORES FORUM
February 17-19, 2014 – The Biltmore Resort – Miami, Florida
Eaton Hall Exhibitions
Columbia Turnpike
Florham Park, NJ 07932
(973) 514-****
(800) 746-****
Cell (973) 255-****
I have contacted customer support a number of times to resolve an issue with an order. The level of support for the customer ( myself ) has been atrocious. The third party seller has engaged in false and misleading advertising which Amazon seems to condone by not forcing the seller to supply what they’ve advertised. I keep getting the same response. They need to either supply what they advertise or remove the seller from their site. If I can’t get a satisfactory result concerning this purchase I will be ceasing to use Amazon for future orders.
Jeffrey Bezos,
I was really happy to used Amazon and being able to order the products that I need without leaving the country where I live…. however I was disappointed when I saw a charge in my account that I was not expecting….causing me to worry thinking that somebody had access to my finances and forcing me closed my card and spend time where I was not planning to … after speaking with the representative of my bank he suggested to call the costumers service line where he guarantee that I wouldn’t be any issues with Amazon, after getting in contact with Amazon costumer service line the representative did not even care about it ???? He just said a refund is want you want it will be in your account after 3 business days. I asked him that I didn’t appreciated me been trick and get a $99 charge for a membership that I wasn’t even aware I suggested to bring that information to the attention of his leaders and come to a different approach about a membership where your costumer don’t have to go through this just because the system automatically checks mark an option where accepts a memberships and your client don’t even noticed …. if your clientele are looking for a membership they will ask for it you don’t have to forced it. Amazon is a great company where anyhow you will always have client because of the type of service that you offer… I will worry more about coaching and developing employees for a positive reaction instead of refunding money left and right.
Thank you very much for your attention and I hope you continue with a great and positive service and approach to your clients
Francy Pacheco.
Dear Folks at Amazon,
If you take the time to review my orders, I’m sure you will find that I’m one of your most frequent and fateful customers and buy just about everything I can from you. During a recent News Report, I was surprised to find that you have applied Politics in your Advertising! If I could be so bold, let me suggest that you let your Customers determine what they feel is Racist! I have read and watched Tom and Jerry as a child and Never felt or even believed it to be Racist. I’m sure if I took the time to inventory all your products and services I could find something that I would not agree with and possibly offend me. That being said, I do not frequent Amazon to have someone on your staff force their beliefs on me, a valued customer. So, let’s stick to what Amazon does best, providing the most diverse, high quality products and World Class Service in the industry. A Response Appreciated.
William Faulkner
A Valued and Fateful Amazon Customer
to Executives
CEO:Jeffrey P.BEZOS
CFO:Thomas J.SZKVTAK
COO:Jeffrey A.WILKE
Dear Sir,
I have some positive coments on one of your customer service agents.I was so discussded because I recieved a wrong order that i needed tomorrow.I was ready to quit ordering from Amazon period.Then I contacted the chat service,and much to my supprise a lady by the name of Twinkle turned every thing around for me,solved my problem,and was so very nice about dong it.She has some impressive people handleing skills.You should check this lady out,and have her training agents.Along with a nice raise for a job well done.Who reallyknows how many customers she has saved for you.Please look into this.I have been a long time customer.
Gary W. Hodge
To the corporate staff;
You allowed my personal information to be allowed out of your ” secure boundaries “. A charge of over $400 was made on my credit card by a site that is hosted by and payment made thru Amazon. This was reported to Amazon. In response, you closed my account. It appears you have done nothing about the website you host. You are making me feel like the criminal. I have been told that I have to establish a new account. What about the website ( Andrea nared store ) that processed the transactions? I have emails from account specialists that contradict each other. I have gotten commitments from supervisors that the matter would be resolved. It has all been lip service. At this time I will not use Amazon again. Your system is not secure or you have somebody internal that is stealing info. Those of you that sit in your little white tower rely on us customers for your paycheck but yet barricade yourself from the real world. Why won’t you talk to me?
Ron and/or Amazon staff,
I also had an unauthorized charge of $403.49 hit my credit card, courtesy of the Andrea Nared store. I’m working through the issue with my credit card company, but it required cancelling my card and some other unpleasantness.
If you check out the Andrea Nared store it’s pretty sparse, they only sell one item. These folks look like scammers, and I’m disturbed that this firm would be able to bill my account at all, let alone a full month after Ron complained about them. You may want to look into this “store” a little further, as these types of issues tarnish your reputation as a seller.
Thanks!!!
To executives,
I know that no one really cares about these complaints at Amazon, but I want to vent anyway. Your customer service is terrible, and you make no effort to resolve anything, and your customer representatives are taught to pass the buck. You make known you are only a distributor. However my account and transaction were done through Amazon, and not someone else. So I guess as you state I should do my purchases through the company and not through Amazon. I am still waiting on a call from a 3rd tier supervisor who has missed the time frame of the call. WHAT A JOKE
This is for CEO Jeffery P Bozos . I January I purchased a program from The PDM Group out of Arizona that was a program from Amazon. I was listed as vertualmall4444 ad the people that visited this website I was to receive a commission from AMAZON. I had the program for 6 months and there was 15,000 visitors and I never received one penny from Amazon. The pdm group said they would set it up and the payment would come from Amazon. I spent over $4,000.00 on this and never heard from Amazon. I filed a complaint with Amazon at a cost of $25.00 and got no satisfaction. I feel that Amazon owes me more that $20,000.00 in commissions. My next course of action is to file a legal action Amazon. I filed a complaint againist PDM with VISA and they said that there was nothing they could do for me that my problem was with AMAZON. That’s where I should look for and get help…I hope that some one from Amazon will contact me before I proceed any further…
Amazon sells books by Holocaust deniers such as David Irving. The CEO obviously has no reason to do so other than to instigate hatred. The CEO should be removed from that position immediately
Very disappointed in Amazon.com, I messed up my checking account number and was told I needed to fix a problem with payment. Went to my Amazon.com account and could not open. Called customer service and was told account on hold, I said fine, how can i fix my mistake if I can’t access my payment method, they said call TRS recovery service, I have tried, either auto attendant hangs up on me after 5 minutes waiting because of high call volume or no one answers and I sit on hold. I want to fix but no one wants to help me fix.
I am not only a seller on Amazon, but a buyer on Amazon. I have purchased many of my textbooks and holiday gifts from your site without issue. I have also sold my old textbooks without issue, until now. On 8/19/14 I took 7 books to my local Staples to be shipped via UPS. Staples made a mistake and shipped one of the students two books instead of just the one she purchased. Instead of contacting me. I find out 2 weeks later from the student that did not receive the book, that was sent to the other student, that she never received her book. I politely contacted the other student asking her to ship me the book, and I received no response. I called Amazon seller support, only to be told it was my problem to deal with. How is it as a seller that I am not protected!!! I have contacted my local news station about this and I hope to get a reporter to hear my story in order to expose Amazon for the lack of support they give their sellers!!!! Your Company needs to be ashamed of themselves!
i think Staples is liable since they shipped it on your behalf.
Amazon has nothing to do with this mess. Staples has to be accountable for the mistake, Staples is a huge company as well, and the local news reporter if clever, will not agree to expose the wrong company. Also, you should threat to charge the student again if she/he wants to keep the extra book, if the student refuses to return it to Staples. Believe me, you will hear from the student after you threat to charge for both books if you don’t hear from her/him by certain date. Good Luck
to Executives
CEO:Jeffrey P.BEZOS
CFO:Thomas J.SZKVTAK
COO:Jeffrey A.WILKE
I am declared to be a winner of the second price of AMAZON FIRE PHONE LOTTERYHUB (usd 1,750,000,00) throughf the electronic balldraw organized by your estimate company.
Thanks for That if true
Eleven days ago I spoke with a Kindle rep re Kindle not allowing me to type in book titles to purchase. Went thru all the usual fixes, didn’t work. He said he’d refer to engineers & they’d get back to me. Nothing. Called supervisor who said same thing & would get back to me. Nothing. Posted complaint on FB & amazon person whose job it is to protect amazons rep said he’d look into it. Nothing & did not respond to my emails on link he’d provided. Called amazon HQ to speak w office of VP of customer relations. Apparently customers aren’t allowed to communicate with that exalted personage. What’s clear is that amazon does not care about customer service. They have blocked all attempts to fix the problem, just try to wear me down by pretending to look into it repeatedly & hope I give up. This is actually the worst treatment I’ve ever received from a company, and I didn’t expect that from Amazon.
I purchssed a gift card for $57 to make a purchase on Amazon.com. when I scratched the back to reveal the code and it came off with the bar that covers it there was only a partial #. I have contacted the service department 6 times they had me scan both sides of the card & and scan receipt. I complied with what they requested and have had no satisfaction. I have sent emails, called and wrote a letter. They keep telling me we will get back to you in 24 hrs. We will get back to you in 1 to 2 buisness days. It has been two weeks with no solution. I planned to go on social media, consumer affairs, the better buisness bureau and contact the network new consumer reporter. This is no way to treat a customer for $57.
Hopefully this will reach and executive of amazon. I am beyond upset with
amazon right now, and quite frankly sick to death of explaining myself to
the point where im ready to take amazon to court!! I will briefly explain
whats going on.
About a month ago I ordered a car part from one of your sellers on your
site. It said that it ships next day. After four days it still had not
shipped so I cancelled the order saying it wouldn’t arrive ontime due to we
needed the part now. so amazon contacted the seller, he emailed me saying
to refuse the delivery and would refund me. To this day Ive got nothing but
the run around. I purchase from amazon ALL the time so I trusted the
company to take care of this for me, to no avail they have not. After weeks
and many emails and calls to both seller and amazon, still no refund. I
ordered something else, and while I was on the phone with your rep, I
cancelled my order because one, it had not shipped yet, and two because I
will not order anything from amazon until I get this resolved. Now the way
I feel, I will NEVER order from amazon because of the newest development,
which is the “pending transaction” on my account I was told would fall off
in the morning, it didn’t. Now another day, and not only has it not fallen
off my account but one of my bills went through and I was charged a $35 NSF
fee because you guys have failed to do your job. This is the first and only
NSF charge in my account history, and Im MAD to no end. I may not have a
lot of money in my account, but I pay my bills ontime and I pride myself on
not having any derogatory marks with my bank. and now I do!!!
I want to know what amazon is going to do to fix this, and fix it now!!
and I expect a call from someone who can actually fix this, NOT customer
service!
this is the last you will hear from me, next will be my attorney
To whom it may concern:
I’ve been a welcomed buyer for many years. My complaint is concerning your Selling dept. I don’t understand why in the world your Selling guidelines are so over the top. In my case I made one sale and my account gets suspended. Even more silly is you don’t state WHY! This is the only company i know who operates like that. Even worse is my account was in good standing when it was suspended. Maybe because there was no good reason for suspending it in the first place i keep getting denied a reinstatement. If i can SPEND money why deny me to MAKE money? Not like the company doesn’t benefit from the high fee rate. Even EBay tells you why there’s an issue and they give you second and third chances to make it right. You have to protect buyers yes but from people who actually are taking advantage and not when your account is in GOOD standing….what sense does that make…and i know and other people have brought items from Amazon and i wouldn’t rate it nearly as good. You really need to update or reconsider your Selling policy because right now it makes no sense like really. Be careful i won’t name the website but it’s coming up on Amazon and when they start giving honest people the opportunity to sell….well…that’s all i have to say about that.
THIS IS A VERY SAD DAY FOR ME AMAZON WAS JUST IN THE NEWS A COUPLE MONTHS AGO ABOUT BAD CUSTOMER SERVICE HAVING BEEN A CUSTOMER FOR YEARS AND YEARS I GAVE THEM THE BENEFIT OF THE DOUBT BECAUSE MISTAKES HAPPEN AFTER DESTROYING MY BIRTHDAY TRYING TO SURPRISE THE FAMILY TO HAVE A DUCK DYNASTY FAMILY DINNER THEY DESTROYED IT BY TELLING ME IT WAS ON ITS WAY 5 TIMES IN MY TEXT MESSAGE ON MY IPHONE 8-25-14 ONLY TO WAKE UP 8-26-14 TO HAVE A NOTICE SAYING THEY ARE ON THERE WAY BACK TO THEM BECAUSE THE WERE BROKEN BUT ONLY IF THEY KNEW HOW TO PACKAGE RIGHT LIKE QVC DOUBLE PACKING!! I BELIEVE THIS COMPANY NEEDS TO REVISE REPROGRAM AND RE THINK BECAUSE THEY ARE NOT ON THE TOP OF THERE GAME SO THERES AN OLD SAYING 1 STORY YOU CAN HEAR IT CAN BE A LIE BUT WHEN EVERYBODY START SAYING THE SAME THING THIS SHOULD BE LOOKED INTO AND AT CORPORATE HEADQUATERS AND MRS. BRIANA WAS VERY RUDE 🙁 AT CORPORATE ARE YOU SERIOUS MY SHIH TZU DOG BUGSLEY FROM WEST MINISTER WOULD BE HAPPY TO TAKE HER JOB HE IS VERY LOVING KIND SWEET DOG AND IF A DOG CAN WAG HIS TAIL AND BE HAPPY THINK ABOUT IT MRS. BREE YOU GET A PAYCHECK
(REALLY)
Benjo — You do realize you can undo the “caps lock” on your keyboard, right? Also, there is a key that makes a character called a “period” or “full stop,” which looks like this —–> .
This period character indicates the end of a sentence, while a capital letter typically indicates the start of the next sentence. Your typing renders this centuries-old convention of English to be useless. You’d make life easier for people trying to read your rant, and maybe even help you, if you’d type like an educated human being instead of a monkey who found a keyboard.
No, I’m not with Amazon; I’m just trying to help fight illiteracy in America.
To Executives
CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke
on 8/19/14 I placed an order for a CD, paid extra to have this make it to me by 8/21/14. This CD was going to used for special one time life event celebration in calling Amazon I was told that the item was lost or misplaced. However, when calling FedEx I was told by FexEx that Amazon never shipped this item. So, Amazon lied to me I have heard this but didn’t believe it know I do. After speaking to several Customer Service Representative, at Amazon no exceptions can be made to accommodate me, no will call, no overnight, nothing. This music was going to be for a special celebration one life time event, Amazon drop the ball multiple times. I believe this is mail fraud and I will be filing a complaint with the attorney general, I don’t believe you can charge something and say you sent it and have a consumer believe a transaction has taken place but not provide item/service.
After this awful and terrible experience and the poor customer service along with lies I received from Amazon I will not be shopping here and will also tell my family and friends how I was let down and how Amazon dropped the ball in every way possible. I have dealt with smaller companies that will make exceptions when this happens.
If any executives are reading my complaint, you may need some training on Customer Service and making exceptions.
Respectfully,
A complete let down consumer that will never use Amazon again.
I have had a great customer experience with Amazon however, their Kindle fire HD first generation is a piece of crap. I am on my 7th replacement and I will keep getting them replaced until the warranty runs out but I do not understand why their engineering team has not figured out the problem. It just stops charging. The current replacement I have right now has a different issue. It keeps shutting off. When you look through the help forums, other people are having the same issue.I am posting this on the corporate site but I really don’t expect anyone to read it as the corporate office just does not care about their customers.
I’ve been an Amazon Prime customer for years..Over the years, anytime I receive an item damaged due to the shipper or due to poor packaging on Amazon’s part it gets returned to Amazon – usually unopened and always withing the 30-day return window. I recently had issues with shipments that were damaged – small items for my new smartphone. I had multiple returns due to damage – three(3) returns. Today I received an e-mail notification from Amazon that my Prime membership was cancelled and further informed that I could never do business with Amazon again. These were cold and blunt e-mail messages. Upon contact with an Amazon Prime phone rep., I was told the main reason for my Prime Membership cancellation was that over the years, looking at the total amount I spent and the total amount of revenue Amazon received from me put Amazon in a $100 loss situation. THIS WAS NOT MY FAULT! It was Amazon’s own internal accounting and shipping processes that caused this negative revenue situation. HOWEVER, I’M THE ONE BEING PUNISHED FOR IT BY ABRUPT CANCELLATION OF MY AMAZON PRIME ACCOUNT! I’m not sure where to go from here. I’ve always had a great customer experience with Amazon Prime. Now, that has been taken away from me with no warning and no way to appeal Amazon’s decision. THIS IS NO WAY TO TREAT A LOYAL CUSTOMER. Guess I’m out of the Amazon “ecosystem.”
Why does Amazon have a corporate HQ phone? When you choose an option, it repeats the recording then prompts you to choose the same number, then the line goes dead! What gives? After a horrific 2.5 hour ordeal with placing a simple order, I gave up. I SHALL NOT USE AMAZON FOR ANY OF MY HOLIDAY SHOPPING THIS YEAR OR EVER AGAIN!
wow i would defently tell everyone do not order from these people they will rip you off i ordered from them twice the first was good the second time they charged me for the same thing twice its been 2 weeks now and its not been refunded back to me they can take your money in seconds but will not return it in seconds iam pissed i work hard for my money and for them to act as though its no big deal is unacceptable customer service was rude and did not help me making it out as its my banks fault he was no help at all…..but i will keep calling everyday til they refund me my money back just for everyones fyi they ar a bad company do not order they will rip you off!!!!!!!
the service at Amazon India is nothing but ruled by a gang of stupid team who allowed themselves to change my default address without my knowledge; it’s been 1 month that i have returned an item and till now i haven’t received my money. they keep giving me a bunch of sweet lies thinking this is the meaning of a good service well dealing with a regular supplier on the street would have been better.
Amazon is so horrible! I’ll never buy anything from these crooks, ever again. I recently purchased a phone case for my Samsung Galaxy Mega. I made the payment, which was successful, and I got the e-mail notification, for my payment. I was excited to see that it said “Preparing For Shipment”, when I checked about a half hour later. Some time passed by. I would say, about a few hours, or so, passed by. I tried to sign in to my account, but I couldn’t. These con-artists blocked my account. They tried to say that my account information didn’t match my credit card details. The worst part is that these con-artists still charged me, as well as blocking my account, and didn’t even bother refunding me, my money. I can’t even contact these incompetent thieves, because I have no account to sign in to. I will be going to the Better Business Bureau, or even, filing a lawsuit. The schemes you crooks are playing are unjust, and definitely uncalled for. And they certainly WILL NOT be tolerated.
im disgusted with this company. i ordered a GC and they put it on hold for 4 days now.
no one would tell me why i had to bug them 7 times too see whats going on. Still today nothing has been resolved. “Account Specialist” is joke! more like a ghost because no one can speak to them. Ebay is the way to go guys! make the move! amazon is a rip off!
never experienced such horrible “customer service” from them. can’t get anything done, no issues resolved. what a downer.
i agree!
Today i had to make another phone call to amazon! About 2 months ago I returned an item and it was never processed properly! So my account was charged for that Item I believe a second time! I was glad the young lady on the phone took care of it effortlessly. And I was happy to talk to someone who I could understand the second time around! I do have some issues with you guys though: I don’t like the fact that the amazon membership shot up 20 dollars for things that I will never use! The amazon music is just another for of iTunes. I have already invested too much money in this and am not switching over to you guys. I use Netflix because they definately have better programming than amazon video. It’s cool that you guys offer the HBO tv but it’s very limited! I can understand if all HBO content was available then I would be ok with paying extra a month for that!
I don’t see a value for us to add the extras and even though we won’t ever use all the extras we do benefit from the shipping because we have a young family with 2 kids! So forcefully we have to pay extra because “features were added to the service”. Well maybe you should have 2 forms of primer memberships! One with and one without the extras!
Even though the customer service agent was great. I did not like the fact that she hid behind the policy! In fact the customer service rep kept repeating to me that if it didn’t work for me I should cancel! That’s not what customer service should be about, it should be about finding the right option and solution to maximize customer retention and satisfaction!
Whatever happened to caring about the customer experience? Had amazon grown so big that it no lingers about the people who helped it grow? I hope that’s not the case.
Sincerely yours. M
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Regarding my Order 109-9460792-5470647. If you examine the order you will note that the shipping address is to my Bolivian PO Box, and that I requested Standard International Shipping. For some unknown reason your shipping office decided to send my package by DHL, directly to my home address,not to my Post Office box, instead of the regular way. By not using the US Post Office system they cost me an extra charge of 331.50 Bolivian Pesos. After a very long CHAT season your employee finally agreed to send my VISA account a rebate of $46.93. If they had followed the instructions on my order this would not have happened. I hope that this sort of error is rare, but I would recommend that you investigate why this error happened and correct your procedures to insure that it does not happen again!
I tyred to place an order for a uniden scanner and for some reason your people have suspended my account . They have been extremely unhelpful and no one seems to know why this has happened . They keep sending me the same emails saying they want all this stuff faxed to them . HELLO I don’t own a fax machine nor does anyone I know so I emailed them a copy of my visa statement and a copy of my credit card . Still this was no good for them . I am disabled with a broken back so leaving the house is extremely painful and hard for me to do and takes also of time . As a result of this I went to my bank and they have faxed my account details to the number provided at a cost to me then there is all the international toll calls I have made totaling close to $100 I am out of pocket because of this . The bank have faxed them the information and still I get another email saying they want a fax with my info . This has been done . Your company has caused me extreme hassle and severe pain due to my disability’s and you staff seem heartless and don’t really care . I am very tempted to go to the NZ consumer mag and tell my story to them and how much trouble and stuff Ur company has given me . This issue is still not fixed and I want this on record as an official complaint please and would like something done about it. The radio was a surprise for my cousin who loves radio scanning and is in hospital with leukaemia and it was going to be here by wed next week for his birthday . Now because of this mucking around its not going to be .
A reply from you would be greatly received
OK seriously why offer same day or next day if the company delivering CANNOT DELIVER IT!!!! I DO NOT HAVE A GATE FOR A GATE CODE!!!!!
This is day 2 of a SAME DAY DELIVERY and STILL I DO NOT have my items.
I called the vendor and they gave my items to the SAME DRIVER!!!!!!
ARE YOU INSANE!!!!????????????????? PLEASE GET A NEW LOCAL DELIVERY SERVICE IN PHOENIX AS THIS ONE IS USELESS. AT THIS POINT I ALMOST DON’T EVEN WANT WHAT I ORDERED. I COULD HAVE JUST GOTTEN IT AT A LOCAL STORE. I WILL NO LONGER BE ORDERING ANYTHING FROM AMAZON. PERIOD UNLESS THIS IS RESOLVED. 2 DAYS FOR A SAME DAY DELIVERY IS
UNACCEPTABLE!!!!!!!!!!!!!
BUT HEY YOU ARE RICH AND HAVE YOUR MONEY RIGHT?
8PM OF DAY 2 AND GUESS WHAT???? STILL NOT DELIVERED!!!!!!!!!!!
WHY AM I LAST (WELL AT THIS POINT NOT AT ALL) WHEN IT’S ALREADY LATE!!!!!!!!!!!!!
I have purchased several watches through Amazon. I always assumed because they came from Amazon they were authentic. Upon having many mechanical problems with most of the watches, I took them to my friend who is a jeweler. He took them apart and found they were all Chinese knock off’s! Needless to say, I have been angered beyond belief. I have tried contacting Amazon on;y to be given the run around by inept agents in the Philippines. I actually avoid working with companies that have overseas call centers. I am an attorney and plan on hitting Amazon with a major class action suit. If any of you have experienced these same type of problems, please contact me with your issues. I can be reached via e-mail (timmad@XXXXx.net) The media will soon hear about this as soon as I file a case. I need more people who have experienced the same issues.
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I am so mad I bought a kindle fire and after a little over a year it quit charging (a known issue with kindles) amazon sent a replacement at no charge. We’ll the replacement started doing the same thing. And they were not willing to send a new cause it is out of its warranty. Now all the money I have spent on book,apps, and music I don’t have access to it. All they can offer me is to buy a replacement (why so it could do the same thing) or I can access from a different device. I have know other people that have had 3 replacements for the same issue out side of warranty. I will never recommend a Kindle fire to any one. Worse experience ever all the money I have spent on the device as well as the books apps and music is just worthless now
Not only that they were rude saying the first was a curtsy. And said it could be something I did. They did not want tot take responsibility for their equipment. They just basically said I was at fault and it is my problem
I have the exact same experience with the Kindle Fire my daughter gave me as a Christmas present. Unfortunately I reported it after the 1-year warranty expired.. Amazon can certainly track when there was zero activity in useage because it just went completely dead to verify if it died before the warranty expired. The best they could do was offer a $10 discount on the replacement which they suggested I should buy. Obviously I was not encouraged to buy a replacement. It was suggested to me to that I return my dead Kindle back to them. Why I should if they’re not fixing it escapes me.
A very discouraging experience with Amazon. I expected a replacement.
Attempted to order a Diamondback Lustre 24″ MTB for my daughter today. Price was listed at $199.98, so I grab a screen shot and then add it to my cart only to find the list price is now $251. So I get on Amazon Customer Chat to voice my concern only to be called a liar by not only the customer service rep and his supervisor. They continue to tell me the lowest the price has been is $299 when it is currently still $251. I then ask if I can send them my screen shot and am told they cannot receive them via email but if I post it to the blog they will review it. I ask for the link to the blog he mentioned and am told he doesn’t have it and can’t provide any help. I have used Amazon for years both personally and for US Air Force purchases. I think I will be finding a new source for my items even if it costs me a few extra dollars. It is really bad business to call the customer a liar.
Kindle fire HD videos I take are appearing upside down when exported to pc and opened with premiere pro, wmp,vlc.
Dec 1 2014 is the first date of a forum post pertaining to this issue.
http://www.amazon.com/forum/kindle?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdThread=Tx395PDSYVRAHF0
how long untill this will be corrected? phone support offers no answers other than we are working on it? eight months no fix.Thinking about returning this because to reencode videos of grand baby is a long process.
Well was told I would be contacted back and never was. So I call for the 4th time to try and resolve false advertising and discrimination against Amazon.com. they were taking pre-orders for a book that they only had a limited stock and even though I pre-ordered the book it was not shipped to me and I was not notified my email that there would be a problem regarding my order. Now I call the exact same number for corporate Amazon and the person tries telling me this is not corporate number even though I spoke to them 2days in a row. Because customer service is the worst I have ever seen at a company. They not only did not know answer’s to simply question but made up answer’s that made no sense , when they were called out on it , they hung up on me. Supervisor’s are completely worthless as they have no answer’s or help for you. This company really has gone downhill and I see alot of others are having problems with them too. Hopefully my lawsuit will stop this. They blatanly sold pre-ordered items they did not have and have no answer’d as to be the problem will be rectified. Then you have someone deciding who gets the limited quantity of books they did recieve. Hopefully upperstaff of Amazon are reading these stories and complaints, because it does not make them look to good to a consumer!!!!!!!!!!!!!!!!!!!!!!!!
well I ordered 2 phones canceled one in a matter of seconds,and they still charged me,got one phone sent it back,ordered june 11th an it is the 26th an still haven’t got
my refund,something bout pin less credit card,I’ve been buying everything from here and all of a sudden it takes this long to get my $$,I’M DONE WITH AMAZON,!!!
I received a package not meant for me. This has happened to me twice in the last two weeks. I had to go out of my way to get the item back to the company. They were accommodating and courteous so I did it.
This package arrived and I thought is was a preordered item I was waiting for, it was early but thought maybe it released early. The items were nothing I ordered. The packing label had a bar code where the name of the orderee should be.
I was not pleased to have another order come to me in error. I contact the chat line to tell them and I gave them the Order ID on the packing label and then was told to describe each item…. Next I was told Yes it was an error and to send it back.
Not my error but again I have to go out of my way.
I ask to have a manager call me as I was not pleased. The manager did not call but then when on to chat. He asked to review the previous chat then asked if there was a name on the label or on the outside of the box. I told him only a packing order and my name on the outside of the box. He then asked if maybe someone in my house ordered these items.
Not a good Chat from that point forward. I need someone to contact me to talk about this issue.
I still have the box with the items that are not mine and I do not want.
I pre-ordered a book 6 weeks before its release date. The pre-order button was up until the 14th of june 2014. June 15th was the release date. Then the item was never shipped to me, no email explaining why I did not get a item even though I pre-ordered it. Then I call Customer service. Horrible they have no clue what they are talking about. 1st they said they never had the book. I explained they did and now it out of stock, then they said I didn’t pre-order it in time. Like that is what pre-order means. To order it before it comes out so you can get it when it comes out. Many gaming companies do this as well as for dvds blu rays etc. Well since they didnt have it and where still advertizing it the day before that they could get it, that is called false advertising. Also there is discrimination here also. So even though i pre-ordered i did not get the book. But others who may or may not have pre-ordered the book got it. So since there is no pre ordered que who makes the decision on who and who doesn’t get the book. Amazon has really gone down with their customer service. Could you at least train them to know what they are talking about. And you also should not be false advertising that you have something when you really do not. Due to this I will be filing with the BBB about your tactics.
I have been an Amazon customer now for 11+ years and the only time I have ever been charged sales tax is when I have had an order shipped to my daughter in Washington State.
I just placed this order for the Bird Feeder and was charged sales tax. I called Amazon and was told that Florida is one of the states that now charges taxes. How can that be? I just received an order from you several days ago that was placed about 10 days ago and there was no sales tax on that item. I was told by your representative that they had no clue as to why no taxes were charged on that item but taxes were charged on this particular item.
So does that mean that depending on what you order taxes could or could not be applied? Since when? Who decides what gets taxed? This is a very unfair practice
and I would like an answer which I did not get from the representative I talked to. They had no idea of why I was being taxed and what items in the future would be taxed.
No way to run a business Amazon. If this is what you’re going to do in the future then you must inform your representatives of this new practice so they can inform their customers as to why some items will be taxed and others will not.
This makes no sense to me, please research this and send me an answer that I can
make sense out of.
Thank You
This is the response I received from Amazon.
Hello,
I understand your concern in this regard.
To see if your order will be subject to sales tax, add the items to your shopping cart and click “Proceed to check out.” Follow the instructions until you reach the order summary page. Here you will see the total amount of your order, including shipping charges and applicable sales tax. To complete your order, click the large yellow “Place your order” button. NOTE: Your order is not complete until you click this button.
For a list of states where Amazon.com LLC and Amazon Digital Services, Inc are required to collect sales tax, please visit our Tax Help Pages at:
amazon.com/gp/help/customer/display.html/ref=hp_468512_bid_1598751?no…
Amazon has teamed with many other sellers and your order may contain items from one or more of these online sellers. Each of these online sellers may have different sales tax collection obligations depending upon their business procedures and the location of their operations.
We calculate sales tax on the sellers’ behalf in accordance with their instructions, which may vary depending on the tax laws in each state. It’s possible that some items in your order may be taxed, while others may not be.
I hope this information helps! We look forward to seeing you again soon.
Best regards,
Aishwarya
Thank you.
Amazon.com
So I wrote back.
This really does not answer my question. This is an answer that is given without doing any research into my case. I was very explicit in my explanation, I guess it was not read properly. I know how to order from your site, I do not need instructions regarding that, you are insulting my intelligence.
Now, have someone with some knowledge look into this for me, and I do not need another ‘pat’ answer.
Some of these people are just plain lazy that answer e-mails. I’m rethinking Amazons Customer Service is not all it’s cracked up to be.
.
Regarding Amazon Chase Credit Card:
The way the card works makes Chase look small and Amazon’s name is associated with the card, so if it is important to you that a customer use their AC card although you also accept other credit cards, here is the problem regarding the AC card. If a loan exists against the card, there may be no interest charge as long as you make the minimum payment and pay off the balance before the interest rate changes. If you make a purchase on the card, it automatically charges interest against the new purchase, even if you payoff that purchase before the due date and make the minimum payment against the loan. That discourages any further purchases with the card as long as there is an outstanding loan balance. Other cards charge no interest as long as you pay off any purchases and make the minimum payment against the loan also. The interest charged may be very small, but the Chase action is repugnant. And, it could also shine a questionable light on Amazon whose good name is associated with the credit card.
Thank you.
The Fire looks cool. Firefly looks AWESOME! Now make me a 7″ phablet. A true cell/tablet! Travelers dream. Outside sales WET dream. Samsung came close with Mega 6.3, but not quite big enough for business apps. Nexus 7 almost hit it, but left off cell.
You can do it Jeff. Build it Jeff….we WILL buy it.
I started working at an Amazon warehouse as a sorter on May 24, 2014. On May 26, I sustained an injury. AmCare offered me an icepack and Tylenol or ibuprofen. Then the “nurse”, my manager, the SMX staff representative, and a man from Safety interrogated me for almost an hour. I have a small hernia, and I told them that, but the pain was nowhere near my hernia. They decided it was a non-work related injury and wanted me to go back to work on the line. I refused. I told them that I wanted to go to the hospital emergency room to be examined. The ER doctor performed a CT scan to verify that my hernia hadn’t enlarged or torn and diagnosed me as having a work-related abdominal wall strain. When I returned home after leaving the hospital, I called the warehouse and spoke to Wendy. She was a total XXXXXX. The ER doctor wanted me to follow up immediately with my PCP the following day. She said I had to come to work and fill out some forms and have their doctor examine me. We argued for an hour at 3:30 in the morning. It has gone downhill from there. I am furious with the way they have treated me and I am going to get a lawyer and file a suit against them. I have everything doXXXXented. I am tired of being railroaded. They want me to quit, but I refuse. I will make them fire me, then sue for unemployment and add that to my lawsuit. You wouldn’t believe the things they do in that warehouse.
I had purchased my second Kindle back in Feb 2014 for the sole purpose of being able to view netflix since my first one did not support it. I also purchased the 3 yr warranty since it was stated “I would be able to swap out if anything went wrong with it”. Every since I had the newer Kindle, there’s been problems, i.e., volume turns down completely and have to re-start to turn back up, and now it cuts off completely while watching a show (as least three to four times during viewing). When I called to discuss issue, they suggested I bring and let them send it away. First, I purchased the warranty because they said I would be able to “swap out”. Secondly, I have purchased netflix and PRIME on my Kindle. Who will reimbuse me for the time lost while they repair something that they said they would “swap out”. I’m losing money by purchasing the new Kindle. Please help. This Kindle is not old enough for them to be sending out. It has not been dropped nor damaged in any way. I enjoy my Kindle for relaxing and it has become more frustrating than anything. Assistance to this matter will be greatly appreciated.
Follow-Up: Went into Best Buy where I purchased my Kindle, and after re-setting it and playing a movie to see if my issue remained, they too were able to experience the Kindle shutting completely off. I now have a new Kindle. Now, my only issue is that I had to re-purchase my insurance agreement. If a device is not up to standards of what a consumer should expect and receive, why should we the consumer have to still have some sort of out-of-pocket expense? Especially, if it was through no fault of mine which I can now come to the conclusion that it was a defective device. I can say that I am happy that it was replaced without to much unnecessary ordeal. Thanks.
For years I have gone to Amazon for absolutely anything everything. I’m in total shock after reading article after article after article (there are MANY) regarding how poorly you treat your employees!!! Worse than Walmart (a store I won’t even walk into because of how they treat their employees). You make billions off the backs of these people! You should be ashamed. I’m ashamed that I use you!
It just got worse for us. Now if you use the time they give you to take off work they punish you by excluding you from making the monthly bonus. Talk down to when asked a question, childish antics like in high school when it comes to promotions or any level of transfers. By far the worst company I have worked for and ive work for some that were notorious for being sued for there business practices.
recieved email stating that i had an outstanding balance to a seller account of which I had cancelled over a year ago…
Tried calling several different times to resolve and was hung up on and placed on hold without any answer…..
unable to access cancelled seller account :ie over a year ago to verify my credit card number to access said account to resolve….
when on phone was passed back and forth between depts and technical support to which you can’t get any….
Why does Amazon front for sellers that can’t be contacted regarding the function or operation of the product bought thru Amazon ?
When I needed to speak to someone re. The wiring of a video intercom doorbell, which was brought from Broward Deal(???) I spent more than an hour on the phone with an Amazon customer service person who really tried to get me the contact info for the seller ( while paying an electrician on standby) – only to be told that that info was not available anywhere. I then called the corporate offices to see if I could speak with anyone regarding this shocking policy of refusing to allow any form of contact with a seller- under the pretense that this info on the seller does not exist(really?) and after more time spent I was then re-routed back to the same Customer Care that I had already wasted much time!
I was recently telling my friends that I was so pleased with Amazon that I would be doing most of my shopping there. – HAH !! How can I trust a company that fronts for a seller regardless of their quality and transparency? I can’t and won’t .
At least treat me with the respect of a knowledgeable return phone call.
Margot. 919-651-XXXXX
In January 15,2014 I purchased from The PDM Group in Arazonia a package that I would get paid for all the visitors a commission that come to my page. Well I was supposed to get paid from Amazon but nothing ever come PDM said that they had to change something in the advertising. The following week the numbers went way up. but still no checks from Amazon. It has been 5 months now and No money. As of today I have had 9899 Visitors and no money. PDM said that th
My experience is terrible. Started by ordering a stove. HCcost who stated delivery was coming on Saturday 31th. Never called and never delivered the product. I waited outside a home I am in the process of buying for 3 hours. I called Amazon requested to speak to a manager . I have asked On Saturday to Taylor / than Catina another service department/than Joe another supervisor informed me that there is no manager.Than Holly requesting how to contract HCcost I was informed on Saturday 3 rd party and Amazon not responsible .Spoke to kathy gave me the email address of azservice@hccost.com find out when are they coming.
On Monday a supervisor NOT Manager call me asking about what happen. Does anyone write down anything? I req. a manager again and I dothing t want the item ? I contacted my credit card she stated that would be the easiest for me to do. I ask her for a survey never received one but she sent me a e-mail informing me the truck broke down and they are calling me for delivery. ARE U KIDDING.
Than I called spoke to supervisor Tasha requesting manager and survey she stated one will call me back, ask me the latest I would be up NO PHONE CALL NO SURVEY.
I called again hoping to contract a manager informed them i do not want the product, connected to Chris in the Philippines ask for a survey stated no placed me on hold and disconnected me. The 1st Amazon will not get a manager for the poor service 2 will not send out survey when requested 3 DO NOT PURCHASE ANY ITEM THAT CAN NOT BE Delivered in a envelope. It is 36 hours after the 1st phone call and still waiting for manager / survey / refund.
I faxed over a form from my company to be fillled out and faxed back to me. Please contact me at City of Hope 626 359-8111; X68109. I would like to process my order for my doctor. Thank you.
I just wanted to say the the representative I spoke to today was a breath of fresh air. The previous experiences I had with this issue were a complete nightmare. Although Ken could not answer my question, he at least did not act like he knew something he didn’t. He was very professional and respectful.
Back to the issue at hand. All I wanted to do was get the correct hours of operation for the Amazon Locker located in Seattle, WA on Boren Ave N. On the evening of 5/23 at approximately 10:15 pm Pacific Standard Time. I requested to chat with an Amazon Representative about this issue. The very 1st response I received was a bit shocking. She told me she couldn’t give me that information. She said she doesn’t have access to it. So I asked her, do you have internet? She replied yes, but we only have limited access. I replied, the information you need is on an Amazon site. Don’t you have access to that? On the printout that Amazon.com had me print out for my return had hours of operation on it. The only problem is, there are two different times on that page. That is why I wanted to clarify with someone from Amazon. So, after she misspelled my name twice (Tiny & Ton), she ended up asking her supervisor and came back with an answer of they are open 24 hours. Then I replied, are you sure? She says, I confirm it is open 24 hours. On a side note, the coupon that Amazon says to put in your email for and you get $1 off Naked Juice. I did that, and in my email, I get an expired coupon. NO THANKS.
After ending the chat with Abby, I wasn’t convinced. So I put in a phone call to Amazon.com. I forget the person’s name who I talked to, but she said she didn’t know the answer, but could transfer me to a Amazon Locker specialist. After being transferred to Gerald, I believe his name was, he sounded very confident in his knowledge of Amazon Locker. He quickly looked it up and came up with the hours of operation, saying they close at 12:30am. He was certain he was correct in that answer. Until I told him I have that same information on the paper I am looking at. Now look about 2 inches to your left of that and 1 inch up. Another set of times for the Lockers. It says their hours are from 0700 to 2200. Which would have them closing at 10pm. Oh ok Gerald says. That must mean that the place the lockers are located closes at 10pm but the lockers are still open til 12:30am. But again, he wasn’t sure. The reason all of this is an issue for me, I live about 25 minutes away from any Locker location. I did not want to go all the way down there to find out I could not get in. Also, the item I am returning is right on the deadline of 30 days. So I wanted to make sure I got it in on time. So Gerald reassures me to just go ahead and wait until the next day and he would make sure he would extend my deadline.
Now to Saturday. I pull up to the building. It is actually called Amazon campus. The whole building is Amazon. I find a spot right next to the building. The area is empty because it is a Saturday. So me and my 8 year old son go up to the first set of doors we see. LOCKED. Oh no. So we trek up the hill to the next set. LOCKED. Oh no. Then we see a FedEX guy going up to the building. The security guard came to the door to let him in. So I asked her about the lockers. She told me that they were down the hill around the corner. Then I thought to ask her the hours of operation for the lockers. She had no idea. What is going on???? I mean I have had nothing but respect for Amazon.com. The customer service has always been professional and knowledgeable. Oh well, so we trek down the hill and around the corner. Sweet, we found the lockers. It is actually a pretty nice setup. We got up to the screen and put in the code. The locker opens up. (My son thought this was pretty cool). I put the package in. Done deal.
As we were leaving I thought to check the door to see if there is the hours of operation. No such luck, nothing. Then I went to the other door coming from the garage. NOTHING. O.K. The hours must be on the big map of the building right on the corner. Nope, no such luck. Why the secrecy on the hours?? Was this intentional?
I am just dumbfounded. The mystery continues….
After taking pictures of the doorways and the map, we head back to the truck. Mind you all of this took place in the matter of about 7-10 minutes. What do you know, a ticket on my window. The nightmare continues. He must of been waiting around the corner for some sucker to come and drop off a package at the LOCKER!!
I did not park in a handicapped spot. Or a loading zone. I guess there was a meter there. Even if I saw the thing, I didn’t even think they were in affect. After looking further at the meter. They only take credit cards anyway. Which I did not have with me. I only use it for shopping online. Needless to say, I am pretty frustrated after all this.
Anyway, if someone could figure out when this place opens and closes I would appreciate an email
One other thing, when I was looking for a close locker location, I found only 4 within 30 minutes of my home. Of course all 4 were located in Seattle. 3 of the 4 are all close together. I haven’t looked into how long this locker thing has been going, but it sure is an epic fail in my eyes. It could be something really convenient for customers if done right. Thank you for hearing me out.
A loyal Amazon.com customer,
Tony
Dear Amazon
I am informing you that i will not be doing any purchases from Amazon from this day forward. That you treat publishers so brutally and act like the god of commerce is reprehensible to me. the publishers are your partners and have helped make your company what it is today. to try and squeeze an already fragile business as you are – see todays online nytimes.com.
until you change your ways i will find other vendors to purchase from.
I ordered a book (Where the Red Fern Grows) to be sent to a young man, Fernando Ramirez) in prison in Safford. He comes from a loving, caring family and we go to the same Lutheran Church in Phoenix. The family does not have much money. I just found out that when they have ordered things from Amazon, if it doesn’t say Amazon.com on the package it is considered Contraband and tossed out or whatever. The grandparents just visited him in Safford and found out that he had not received anything from them either. I just spoke with the Dept. of Corrections and they confirmed the “Contraband” policy. I have not receivd a credit from Amazon so I doubt that the package was sent back. I just would like you to know at the Corporate level so that you can hopefully address this issue and direct these type of purchases to your main site. Thank you.
Having recently moved to France I purchased a swing which has not on,y not arrived but all my attempts to get a response from amazon France have been ignored.
Hi! I am Gopal and i live in Delhi, India. This is an escalation mail for the unacceptable service rendered by Amazon Transport Services (ATS) in India.
I ordered a parcel (vide Amazon.in order #404-1727691-0466729) and the seller being ProAudio Home. This parcel was handed over to Amazon by the seller on 1st of May,’14 and Amazon confirmed me through mail that it will reach me by 7th May. All these series of mails are a testimony to it. The said Parcel did not reach on the date specified which is Reason stated: wrong destination. Possibly, one can let go. two more days passed by. NO clue. No call, No intimation – can one let go? I did.
I get a call on my mobile on Sunday (11th May) from a courier guy mentioning he is from amazon and has my parcel to be delivered. Knowing well, it has the office addess he asks me if I’ll be there in office – tells a story of the professionalism of the ATS. On my mentioning, I’ll be in office on monday (following day) and it will really be good if delivered before 1.00pm to which the guy agrees. I wait the whole day – monday. No parcel, NO Call either tells more about the story of professionalism of ATS India.
Called up thrice to the customer service and spoke to three different agents : ‘Ikram’ , ‘Kareem’ and ‘Devanand G’. All three showed hope, talked sweet, courteous and tipped it off with their professional makeover BULLXXXXX.
STOP doing this to your customers. I dont want any memos written on comp. I dont want no smooth talking, your customer service can only be seen by your actions and not by the make-up of smooth talk.
Why NO Call on monday? Why NO Call on Tuesday from ATS? If the address was untraceable (despite my mentioning of complete address with landmark) why did no one call me to check the address?? This is not unintentional. This is taking customer for granted.
I am dismayed. Amazon is disgraceful. “”ATS is BULLXXXXX””
If this is customer service then you have lot to learn from the colony grocery shop guy who manages it flawlessly.
Get off your bullXXXXX corporate euphoria and get real in customer service of which you have no clue.
Dissolve ATS or sack the country head and the Delhi chief for sure, else DOOM is inevitable.
Then on Tuesday I called up customer care again.. naratted the whole sordid story of ATS services to yet another person called jaideep C.
He as usual like a hollow soul with polished make-over language tried to salvage saying the ATS is faciing backlog due to IPL. however, he’d surely align to reach parcel on wednesday. That was a nice thought over language in his mail as expected, not new to me from people working with so called reputed organizations – advantage of education seemingly.
Past 6.00pm Wednesday, I waited.. I waited day long.. no parcel.. no call.. no update.. JUST LIES.. I wrote a mail to Jaideep then I called. Luckily, he only picked the call. Same smooth talking with shallow promises.. However, no call from ATS.
And by the way, this is not my first experience.
And yes, this reminds me a line that I’d love to forget (because it doesn’t hold water) -“Amazon.in Your feedback is helping us build Earth’s Most Customer-Centric Company.”
Nice words – ‘Earth’s most customer centric company’, where did the organization pick it up from..?
My suggestion: Sack the ATS head, sack the Delhi chief, let others learn delivering services in time is core to business else why hire them..
Think, it’s time to leave you here with some thoughts..
“If core is quality, whether service or product, never compromise on it by focusing on marketing or fancy talks, cause it will fail you one day, surely”
– Anonymous
Regards,
Gopal
+91 99102 61723
AMAZON …. JOKE !!!
FED UP WITH YOUR SECRETIVE CRAP BUSINESS MODEL …
AMAZON FIRST [NO PROBLEM] … SELLERS SECOND [NO PROBLEM] … CONSUMERS LAST DEPRIVED & OFTEN SCREWED [BIG PROBLEM] … IF YOU’RE GOING TO BE A THIEF [AND WHO IN BUSINESS ISN’T SOMEWHAT?] … BE A ‘SMART’ THIEF … NOT A ‘DUMB’ THIEF …SO WHY INVEST [BUY SHARES ETC.] IN A BUNCH OF ‘DUMB THIEVES’? … ANSWER … THERE IS NO REASON TO INVEST … ‘THE WORM TURNS SLOWLY’ … BUT IT DOES TURN … THINK BLOCKBUSTER // NETFLIX … NOT TO WORRY THOUGH … GUESS THE TRUSTEE CAN ALWAYS GET A FEW PENNIES FOR THE NAME … RIGHT?
D
My niece purchased an New XBox thru Amazon.com. it arrived 5 days ago broken. Amazon and the online Company that sells thru Amazon refuses th give her a refund or a new XBox.
They say send it to Microsoft to have it repaired. She doesn’t,t want a repaired one when she purchased a new one. She went thru all the appeals processes on the Amazon website, without a resolution except to send it to Microsoft; Therefore it is our intent to bring the case to Washington State Small Claims Court unless you respond to this with a resolution. Fortunately we live in Washington State.
My phone number is: 360-690-XXXXX
I am an employee at SDF8 and I am having a hard time getting back to work due to my FC not wanting to accomodate my restriction of no prolonged walking.I work in receieve that is a stand job yet they say they cant accomodate me? There is another employee who sits on a stool everyday and does the same job.There is also a one handed employee who is able to work even though in his department it is required to push or pull carts with TWO hands.All my podiatrist is putting on my restrictions is to not have me walk prolonged periods of time even though in my department I dont..thus makes no sense to me.
What a great Forbes Article: Amazon’s Wholesale Slaughter: Jeff Bezos’ $8 Trillion B2B Bet.
What I see:
1. Up-tick in American made goods being sold from Manufacturers (Made in American)
2. Commercial property continues to take a hit
3. Less Wholesaler jobs (sales personnel, order-desk people and warehouse workers)
4. More money for Manufacturers and less money for the middlemen – more core jobs and stronger R&D
5. More visibility for US Manufactures – locally and Nationally
6. Best warranty and best product must be seen by buyers, since lowest price may have some drawbacks
7. Industrial Buyers will need to be more than just price-evaluating accounting people. Otherwise, their lack of knowledge effects Amazon’s model (i.e. Maintenance Mechanic will know more about seals or bearing purchases than Bean-Counters)
8. Wholesaler no longer wagging the dog – punishing suppliers for earns-and-turns numbers – best value/product must win
9. Less handling of goods, if Amazon ties the manufacturer directly to large Buyers – ergo just-in-time delivery beating WalMart and Grainger in many markets.
10. Goodbye Alibaba IPO – selling every piece of junk and counterfeit item known to mankind online
11. 24/7 open for business – e-commerce takes most 8 hour-order-desk personnel out of the equation
12. Fewer under-the-table Wholesaler deals, which drives up operation costs
13. Products provided online go one-on-one, without other soft influencing factors
14. Reduction in advertising costs for Manufactures and less administrative costs thereto attached
15. Construction Companies should see decreases in their building costs that they never dreamed of
HELLO..Mr. Bezos, Mr. Szkutak, Mr. Wilke. My name is Rod Sapyta. from Tampa Florida. If you want a Man with 34 years in Transportation Logistics. UPS, FED-EX and UPS freight to Manage your Two new locations in the Tampa bay area I would be that man. I will treat people with respect and dignity that I work with .In my team, I do not take no or cant for and answer to get the job done.813-458-XXXXX Thank you for your time. R.S.
Hello,
I was just notified by my bank that my ATM/Credit Card and 2 purchases that were not authorized. I am notifying you that I have only made a few purchases through you. I am
not sure where the card number was taken but I thought I should notify your company.
Thank you
WJ Santuci
Mr. Bezos: You’ve now become a full-scale corporation’s corporation; one of your ugly heads reared recently re: treatment of warehouse personnel. As mentioned, warehouse work means heavy, repetitive lifting, hands-on, repetitive packaging and a half hour break is only fair to regain one’s sense of being a human being. The employee search should be clocked on Amazon’s time and a supervisor can wait 30 minutes to criticize an employee or discuss business. Also, regarding supervisor-employee relations, “praise in public, criticize in private”…always.”
Please tell me why you think that hiring a washed out drug addict like Gary Busey is going to get me to buy your TV services?
Good afternoon.My name is Jacquelyne Donaldson. I am the President of Critical Security Management, Inc., a Maryland based Veteran / Minority / Woman owned Security Guard and Private Detective Agency. We are seeking direction in becoming a Vendor and in being added to the Bidders List with Amazon. I may be contacted at either 301-220-XXXXx (Office) or at j.donaldson@XXXXx.com at your earliest convenience.
Thank you in advance for the time and attention that you will afford this matter
I am building a new machine. For this machine I am using a new in box fx-6200 and two R7-240 graphics cards running crossfire x (a modest build I know). I purchase the graphics cards and the processor from amazon.com. The graphics cards were depicted as being a part of the bronze promotion which mean they each should come with 1 free steam download. I have a screen shot of this that indicates the cards are a part of the promo. Amazon will not honor the promo, and I am very disappointed!! I could have purchased these from Newegg.com with no problem. I am writing this to inform you that Amazon as a corporate partner of AMD is fraudulently advertising promos. I would grant them the benefit of it being a simple mistake of a sign not being taken down, but just like any other retailer I would expect them to honor that mistake.
1 download per card I mean
Ordered and received a computer WITHOUT a printed receipt in box. Called Amazon and asked them to send me one, they REFUSED due to security reasons. They suggested I print out email order conformation as a receipt. If I do not own a printer I should ask a friend or family member to print it OR go to a hotel or local libraries to print- sometimes they do that free of charge. What an asinine suggestion! I’ve ordered toe nail clippers and got a paper receipt in the box but Amazon said this computer product does not come with one. I said just send me one and they refused. They can drop off hundreds of dollars worth of items at your address without a signature but cannot send a printed receipt to your address because of security reasons. I asked just what the security concerns were but they refused to give me an answer. Talked to 3 customers reps, 2 supervisors and the last one refused to connect me to his boss Kelly. Something is fishy refusing to send out receipt that should come with products ordered.
I have a problem with Amazon and one of it’s sellers. Apparently Amazon does ignore complaints from the people who keep them in business. I have been shopping with Amazon for over 5 years now and never had a problem, until now. You are no better then me Amazon. Do you want me as a customer or not.
I’ve always had superior service with Amazon, it’s customer service and deliveries. I’m a long time customer and buy almost anything I can from Amazon with full confidence!
I think you should be aware of what a horrific job of delivering amazon packages Progistics delivery company is doing. i am the building manager for a condo builidng located at 1870 Jackson St, San francisco. This progistics delivery service is leaving amazon packages outside the building doors! This has been going on for about 2 months. that is my understandinging of how long they have had their contract with you. Several packages have been left outside the building to be picked up by any one passing by. Please find a new delivery service. they are a true blight to amazon’s reputation.
I bought something from amazon today and I contacted amazon support to have my delivery options changed so that I could pick the package up. your dumb customer service representatives had my package returned to sender. this is the sencond order this has happened to and I’m pretty pissed off. how about you hire americans with degrees or at least a brain. these idiots you have working for you are going to run you guys out of business. this is horrible customer service and business in general. being told that I have to wait a week extra for something I was supposed to get in two days with prime is unacceptable.
Dear Mr. Bezos,
You apparently are so far removed from the day to day at Aamzon you must not know how poor customer service and Kindle product control is.
My wife bought a Kindle Fire. Last month, just inside the one year warrenty expiration, her Fire began to crash. I called support was very professionally dealt with and they promptly sent out a reman unit. Number one replacement arrives and while it charged it wouldn’t boot. Wife calls and spends two days trouble shooting this problem and is promised a brand new unit. Number two arrives, it too is a reman and it won’t charge. Customer service runs her around denying anyone would ever say that Amazon would send a new unit out, yada yada, blah blah. Mysteriously after I call corporate HQ and speak to Danielle, who promises her supervisor Allie will call back shortly, my wife gets a call from a purported Kindle supervisor named Gianna advising her there is now $139 credit in her account.
Corporate never calls back so I called again the same night, about 5:30 on the West Coast and am told the supervisor Allie will call back shortly to discuss concerns. This was all last week. Fast forward to Monday Aprl 14 2014. I call at 11:35AM Eastern and am promised a call back by 3:00 PM Eastern. Supervisors come in at staggered times and there is a 10 AM meeting that ends at noon (PM Eastern). 5:08 Eastern Victoria says she has no way to transfer the call to a supervisor but would be happy to forward my information on.
Jeff, do you care?
Sir / Madam:
I am outraged that you put YOUR ERROR back in me!!!!!
As I told your agent ” Michelle B ” yesterday I am the ONLY authorized user of the card in question.
Per her suggestion I changed my account to a new email address & changed the password.
Since, as I told her, I am the ONLY authorized person & my card # is stored on your system …… the fault & error is YOURS!!! …. OR even more outrageous … someone working YOU did this.
I now have op cancelled the card & deal with that ./..YES … this is an “inconvenience” ….
Why should I use your site in the future??? As a long time user on Amazon I would think you would at least try to help with this.
I will be coping all the sites I can find to show others you LACK of “customer service”!!
Andrew K Cooper
XXXXX Sugar Ridge Road
Meadow Vista, CA 95722
Office Phone: 530-878-XXXXX
Fax: 530-878-XXXXX
Cell Phone: 916-952-XXXXX
Email: ken@XXXXX.com
—–Original Message—–
From: Amazon.com [mailto:payments-verification@amazon.com]
Sent: Saturday, April 5, 2014 11:48 AM
To: arch@XXXXxx.com
Subject: Your Amazon Payments Account
Greetings from Amazon Payments
We are writing as a follow-up to your phone conversation on Jun 25, 2011.
We have investigated the charge of $120 made to your credit card. Our records indicate that the this payment was made towards a kickstarter project named “SnapRays LLC”.
Kickstarter transactions are processed only once the goal (pledged amount) is reached at the end of the project duration.
Sometimes these situations occur when another authorized user of a credit card–for instance, a co-worker, family member, or a child away at school–places an order. If you’ve asked the authorized users of the card about this charge, and they’ve confirmed they didn’t place an order, you’ll need to contact the bank that issued your credit card to report the charge as unauthorized.
We’re unable to release any further details in regard to the charges in question directly to you. If the issuing bank contacts us, we’ll be happy to help with their investigation
Also, we have restricted your account. We request you to write back to us and confirm that these charges are unauthorized and we shall close this unauthorized account.
We apologize for any inconvenience caused to you.
Sincerely,
Account Specialist
Amazon Payments
https://payments.amazon.com
===========================
Hello Amazon.com Executives
CEO: Jeffrey P. Bezos
CFO: Thomas J. Szkutak
COO: Jeffrey A. Wilke
I do not understanding why you guys keep kicking my claim back for a refund. I contacted Customer Service by email, by phone and I get no right answer. I used my Amazon.com Store Credit Card and I know you want to be paid back, but why should I pay for something that does not work properly? Now if I don’t paid for the Amazon.com Credit Card you guys would try to take me to court. Well I have been ripped-off by your company for selling me a item from a seller that do not work. I informed one of your customer services agent that I will be pursuing a lawyer to file a lawsuite if this can’t be resolved asap. I have sent your company copies of the email transaction between me and the seller (Concept R Electronics). When I go to Amazon.com website to my account and view order status, I see the following for the order; with a big sign next to it “FAKE”
ORDER PLACED
November 20, 2013
Order Details | Invoice
ORDER #110-7210803-3237843
RECIPIENT Eugene Guidry
TOTAL $513.00
DELIVERED ON Tuesday, November 26, 2013
Delivered
Contact Seller
Return or Replace Items2006-2010 Ford Explorer 2007-2011 Ford Sport Trac 2007-2012 Ford Expedition In-dash DVD GPS Navigation Stereo Bluetooth Hands-free Steering Wheel Cont
Copy of invoice:
Final Details for Order #110-7210803-3237843
Print this page for your records.
Order Placed: November 20, 2013
Amazon.com order number: 110-7210803-3237843
Order Total: $513.00
Shipped on November 21, 2013
Items Ordered Price
1 of: 2006-2010 Ford Explorer 2007-2011 Ford Sport Trac 2007-2012 Ford Expedition In-dash DVD GPS Navigation Stereo Bluetooth Hands-free Steering Wheel Cont
Sold by: Concept R Electronics Canada Ltd (seller profile)
Condition: New
$676.00
Shipping Address:
Eugene Guidry XXXXX SOUTH BLVD VIRGINIA BEACH, VIRGINIA 23452-3314 United States
Shipping Speed:
Expedited
Item(s) Subtotal: $676.00
Shipping & Handling: $87.00
—–
Total before tax: $763.00
Sales Tax: $0.00
Gift Certificate/Card Amount: -$250.00
—–
Total for This Shipment: $513.00
Total paid by Gift Certificate/Card: -$250.00
—–
Payment information
Item(s) Subtotal: $676.00
Shipping & Handling: $87.00
—–
Total before tax: $763.00
Estimated tax to be collected: $0.00
Gift Certificate/Card Amount: -$250.00
—–
Grand Total: $513.00
Payment Method:
Amazon.com Store Card | Last digits: 8720
Gift Certificate/Card
Billing address
EUGENE D GUIDRY XXXXX SOUTH BLVD VIRGINIA BEACH, VA 23452 United States
I have copies of emails that was sent to the seller before December 26th 2013, I sent them a email December 8th 2013 was and is within the 14 days. The seller did not respond until December 11, 2013 and here is the copy of the email that was sent to me;
In a message dated 12/11/2013 1:29:12 P.M. Eastern Standard Time, XXXXxx@gmail.com writes:
Dear Sir
Thanks for contacting us with your concerns.
We’ll surely help you to your satisfaction.
We will send you a new replacement ipod cable to you. Actually we recommend you use Bluetooth to pair your phone with this unit to play music.
We also recommend you put your music files onto a USB drive. One of its beauty is that its USB ports support large capacity USB drives. We tested 250GB and 500GB and all work perfectly. Most other unit supports only 8G or 16GB USB drives. Just note that USB drive should be format to exFAT format, not FAT32 format.
thanks and keep in touch!
Rick
On Wed, Dec 11, 2013 at 10:44 AM, wrote:
Hello AGAIN!
I purchased the 2007-2012 Ford Expedition In-dash DVD GPS Navigation Stereo Bluetooth Hands-free Steering Wheel Controls Touch Screen iPod iPhone-Ready Deck AV Receiver CD Player Stereo Video Audio Square S SS-9080FX Rear View Camera option OEM Replacement from you through amazon.com. Amazon.com order number: 110-7210803-3237843 that was placed November 20, 2013.
I installed the equipment everything seems to be working correctly accept the IPOD only have right side audio output. I tried disconnecting and re-connecting the IPOD cable, also notice audio output level is very low, I have to raise the volume up loud.
I have sent 6 email to you guys and I have not heard anything. All want is to get my system working right.
Elder Eugene D Guidry
cell:7576155132
Now that is proof that they didn’t respond to my email until December 11th not December 26th as noted in your email. Second the item was return to them for repairs not replacement.The following is a copy of the email sent from the seller on January 31, 2014 after I requested had they received my item back, and his response was they will fix problem;
In a message dated 1/31/2014 3:58:07 P.M. Eastern Standard Time, d4yk8vsrzptzr4f@marketplace.amazon.com writes:
Order ID 110-7210803-3237843:
1 of 2006-2010 Ford Explorer 2007-2011 Ford Sport Trac 2007-2012 Ford Expedition In-dash DVD GPS Navigation Stereo Bluetooth Hands-free Steering Wheel Cont [ASIN: B00DTFF2EW]
————- Begin message ————-
ok will go pick it up and test it.
If it is a product issue, will fix it for you and make sure it works flawlessly before shipping back.
thanks
— Original message —
Hello
You should have the head unit as of yesterday at 10:59am . The delivery
was made yesterday according to USPS TRACKING: _CJ 185 926 974 US_
(https://tools.usps.com/go/TrackConfirmAction!input.action?tLabels=CJ185926974US)
Elder Eugene D Guidry
XXXXX South Blvd
Virginia Beach, VA 23452-3314
Phone: (757) 431-9296
Cell: (757) 615-5132
Email: [e-mail address removed]
Elder Eugene D Guidry
Email message dated 2/9/2014, a Lisa tells me the unit was repaired, not replaced, and they upgraded the firmware. Here is a copy of the email;
In a message dated 2/9/2014 4:07:15 P.M. Eastern Standard Time, d4yk8vsrzptzr4f@marketplace.amazon.com writes:
Dear Eugene
Please note that your unit is fixed and we also upgrade it to latest version firmware which supports both 12-hour time and 24-hour time for you.
will ship back to you on Monday.
thanks
Lisa
On Thu, Feb 6, 2014 at 5:27 PM, Concept R Ltd wrote:
Dear Eugene,
Sorry for late due to the extreme weather in Canada.
We’ll get everything fixed and tested and ship back to you by Monday.
And a UPS tracking# will be sent to you.
thanks for your great patience and have a nice day!
Lisa
With this information, this proved my case. Now is Amazon.com going to promote sellers who is not honorable. A sign on your website says “FAKE”, so did Amazon.com sell me a item that is a FAKE???
In a message dated 3/21/2014 6:16:17 P.M. Eastern Daylight Time, buyer-guarantee@amazon.com writes:
Hello from Amazon.com.
My name is Chris S. and I am the Team Lead for the A-to-z Guarantee Claims Department. I am responding to your email regarding order 110-7210803-3237843.
I have reviewed your claim and concluded that your order is no longer eligible for return.
You received this item on November 26th. To be eligible for return, defects must be reported within 14 days of receipt. Reference our policy at:
http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201436470
You contacted the seller on December 26th. While the order is generally no longer returnable if the defect is not reported within 14 days, Amazon does have an extended holiday return policy which ensures that purchases made in November and December are returnable until the end of January.
The item was returned and a replacement was shipped. The replacement was received on February 17th. Again, from the date of the replacement received you have 14 days to report defects within the item to be eligible for return. You contacted the seller again on March 15th, which fell beyond the eligible time frame to report the item defective.
Under such conditions Amazon is not able to compel the seller’s willingness to accept the item as returnable, and we would ask you work with the manufacturer directly under the product warranty for further assistance.
In review of this claim I see that we have investigated this matter four separate times, and each time we have arrived at the same conclusion. I understand you disagree with the decision rendered in this case, however we are no longer capable of sending responses to you regarding this transaction.
Please contact the product’s manufacturer for assistance with the defective item, per the terms of the item’s warranty. Contact information for warranty service should be listed on the item’s packaging.
We will be unable to proceed with your claim unless the warranty status of your item has been verified with the manufacturer. If you are unable to obtain warranty service, please respond directly to this message with the manufacturer’s contact information, the serial number of your unit and their response. We will require this information in order to take any further action.
Thank you for your understanding.
—
Chris S.
Account Specialist
A-to-z Guarantee Program
Here is complaints against the seller(Concept R) that you promoting online to sell items to your customers..
Concept R Complaints & Reviews – Radio robbed by r-concepts out of canada
Concept R Contacts & Informations
Concept R
Posted: 2012-07-06 by Vigilane
Radio robbed by r-concepts out of canada
Complaint Rating:
Contact information:
Concept R
United States
I bought a double din radio off an e-bay member R-CONCEPTS for $600.00 for my 08 f-150 truck. I had a problem with the unit not working the first time out of the box-unit was suppose to be new. Seller wouldn’t pay shipping back to Canada from West Palm Beach, FL. I had to ship it back once with USPS for $65.00 and the second time with UPS for $41.00 and yet the radio still doesn’t work properly. First the touch screen wouldn’t work along with only getting half the radio stations to play. Then the CD wouldn’t play all the songs and still the radio stations won’t come in. I ask them several questions and only get responses to the ones they want to answer-beware they seem to be a shady company to deal with. Now the seller won’t return my emails. This seller is R-CONCEPTS OUT OF CANADA. Reported to E-bay. Buyer beware!!
my name is tom i work for probation in Dover DE 26yrs my son Matt Ciampa 3022223380 keep applying for jobs at the middle-town center he work for Dover PD 12 yrs and move to another job making more money then the company folded he is now looking for work Matt has been applying f or 6 months his email mattcXXXXX@gmail.com can you please consider him thanks he has very good work habits and good at administration work
I’m trying to find the street address for your trademark department. Do you have such an animal? Thank you!!!
Dear Mr. Bezos, Mr. Szkutak and Mr. Wilke,
After waiting for an account specialist to contact me for a week, even though I was promised 24 hours and chatting numerous times with incompetent customer service representatives, I have decided to throw the towel and move on. All I want is to have a refund on my Amazon Prime Membership. Amazon is the only company in the world, that, according to Sherine, your own CSR, that there are no phone numbers where I can call to ask a question about my account, there are no e-mails to send an inquiry (because I have to wait to be contacted first so I can hit reply) and apparently the only way to communicate is through via chat… for which I get the same incompetent person reading the same script that the first person read a week ago. Oh and by the way … Amazon is the only company that apparently doesn’t have supervisors because one can’t never be transferred to one.
It is incredible that a company with this kind of customer service grew up to be the monster that it is today. One would imagine that the three of you would stop for a second and treat every customer today the same way that you did when this company started back in 1994. One can only hope that with this customer service, one day you have the same fortune that Blackberry did… and you can go away leaving room for true customer service oriented organizations.
Sincerely,
Phil
AMEN Phil ……I am so angry. When asked to speak with a Supervisor or Manager….”Ma’am, we are really sorry, this is not how our company works” I was ‘threatened’ after asking 137 times for a manager – with they would block my phone number. In response was…if they block or better delete my credit card number, then I wouldn’t call anymore – PROMISE!
Kim
Please discontinue my product from Amazon UK. I have sent you many correspondences regarding the ineffecient way you have conducted business. You wish me to send you product, at my cost, only so that you may return it to me at your cost, only to see me send it to you again at my cost. This makes no sense and I have sent you at least two e-mails regarding this recently. Instead of addressing the problem you have sent me a cancellation of order. I had asked you to verify the amount of inventory you have on hand, but you have not. Perhaps you have sold it and not paid me, or have lost it. I cannot say as I find your operation of Amazon UK very poor. I have dealings with Amazon USA and Amazon Canada and these operations are run professionally, which is more than I can say about your operation. I will be sending a copy of this corresondence to Amazon Corporate as I feel vendors issues are being totally ignored. Thank you, Edward Karam
I am sick to death of getting those small windows that tell me my computer wont allow Amazon’s browser to take over my computer. I DONT WANT AMAZON’S BROWSER OR TOOLBAR or anything else! Stop annoying me with these pop-ups or I will close my account and never shop with you again.
Unfortunately, our senior developer left the company and did not leave us with credentials or noticing when our next payment was due. We switched credit card companies and our payment was due, we didn’t know it. We have tried to come on many times to reinstate the service, but all we get is that it has been suspended. We asked for customer service but that was over 5 days ago and we have never heard from Amazon. We literally have millions of dollars of software in their service, potentially to be lost. This could be avoided if they would just contact us.
I am following up on my first complaint regarding the HP Envy PC. It is sitting in the NAIA warehouse in Manila and now the 2d part of the order which the matching HP Envy 27 monitor is sitting in the Pampanga warehouse. In both cases I had paid an import fees deposit and the Amazon shipping department evidently DID NOT indicate that on their customs forms. They did not tell UPS that the SENDER, Amazon, was paying the customs fees. So the entire order got screwed up. And when I complain to Amazon and finally find someone there who understands English and what I am trying to say ….. well good luck. Try having to write back to Amazon and getting the same person again!!!! It is so damn frustrating with how Amazon customer service works. If I have a follow up to my problem with the order I always get some other person who replies and then I have to repeat things all over again. So now I am waiting for a refund on the 2d part of my order, the HP Envy 27 inch monitor.There has got to be a better retailer somewhere who can do things better than Amazon!!!!!!!!!! Does anyone at Amazon Corporate HQ read these complaints???????
A very pissed off Glen Collier
Where is my products!
I am an upset customer of amazon. I placed numerous of orders! Im going to file a law suit againist anazon entire compsny.th amazon .com. been a long time customwr their service stinks. I placed all of my orders online on my galaxy s3 brand new cell phone it took all of my infomation my debt card information which is my payment . My money ay that time was then on my debt card when amazon told me it wad shipping to my home address. What happen dont ask me. Awaiting the arrival of my products was very frustrating. Rhey never arrived at all. I placed one of my very first oders 2 bottles of mineral rich with aloe amazon was suppose to then charged my debt card the same day thhey didnt do it. I been checking all of my emials almost everyday from amazon office. I was told online my order went through it accepted my debt card payment which is onamazon file right now.I also placed the same day order of whey protein shake and sciatic vitamins 5 pack it never arrived. Amazon took the money out of my account no produsts. Yes
I am posting this message so that others may not have to go through what I am right now. Please be cautious and think if you are planning to use the Amazon Global Priority shipping process. It is where Amazon collects the estimated customs fees from the the customer at the time of the order and then Amazon arranges for either DHL or UPS to process the package through the local customs of the country where it’s going.
I have been ordering from Amazon US heavily ever since I was given 100% VA disability so I have had a few times where things did not go right and Amazon shipping did not notate the customs paperwork saying the sender, that is Amazon, was to pay the customs fees. Though the packages in each case were delayed, they eventually were processed and delivered to me.
This latest and I should say FINAL straw for me, involves Amazon and UPS. I have a package stuck in Manila at the NAIA warehouse with UPS Philippine Border Clearance sending me emails saying I am the one who has to clear the package through customs which also means I would have to pay customs fees a 2d time on it. Evidently to me, Amazon shipping again messed up the customs doXXXXentation and did not tell UPS that the sender, that is Amazon, was paying the customs fees. The package is an HP Envy desktop PC and a 2d part of the order, the HP 27 in. monitor is en route to Manila and God only knows what will happen with it in customs.
I emailed Amazon and told them to just have UPS return the entire order, both PC and monitor, because I just cannot handle the undue stress this is putting me through. I mean here I have UPS in Manila saying I must complete the customs paperwork and pay the fees (a 2d time already!!!) before the end of 30 days or it is forfeited to the Philippine government.
The bottom line is this. When things go right, Amazon is a blessing for old farts like me broken down in a foreign country. But when things go bad such as now, Amazon customer service is really useless. I really think that many of the customer service reps do not have a good understanding of the English language. And sometimes the customer service replies are totally absurd such as what I got today asking me to call the UPS using their US toll-free number to straighten out a BIG problem that Amazon and UPS created. I cannot access US toll free phone numbers here in the Philippines and secondly, it is not my place to have to do Amazon’s work for them.
I have to wait and see what happens and when I will get my refund back of $2,160.42. I have to ask ….. is there anyone at Amazon Headquarters reading these complaints of ours? Do you care about your customers at all? My name is Glen Collier in Cagayan de Oro City, Philippines, and I sure wish to hell I could get some sleep with this going on.
STOP PLEASE!!!! Making unauthoirised charges to my account.
ihave called and tey are still continuing. This is fraud. I am a transplant recipient that can barely afford my anti=regection meds, you have now made tis impossible and have placed my life in danger. MAKE THIS STOP, PLEASE!!!
Michelle
I’ve not put my real name here as I’m sure Amazon will retaliate and remove my book from their website. If the below story is any indication of their mentality then one, sadly, has to stay anonymous:
I’ve seen some really stupid things in my time. I’ve dealt with some
real idiots. But after all these years of experiencing a variety of
stupidity, I’ve decided to give Amazon.com the number 1 spot. I spent
twenty years writing a book, I’m not here to promote it and I wont.
What I am here to say, is that being an unknown author, almost EVERY
review that I’ve been given is by someone who knows me and read the
book. They’ve loved the story, enjoyed the read and it took them to
places to which they’d never been.
Sounds great until you deal with
Amazon.com. According to this ridiculous company and that’s about the
best word that I can come up with, any person whom the author has ever
came in contact with, hence family, friends, co workers, neighbors, a
person you spoke to at the bus stop, sat next to in a plane, are
friends with on the internet, met while in a mall, etc, etc, CANNOT
leave a review on any book where they know the author. Need I say
anymore on this subject? Talk about pure stupidity at its best.
Hi,
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MyValidator
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I am very frustrated regarding purchases I made on Amazon from the seller Medical Store. I ordered a Personal Hydraulic Lift w/sling. I purchased this to help me with caring for my disabled husband.
I received the sling first and a few days later I received a large box which I assumed was the lift. Inside the box was a rod (approx.4′ long) without any attachments. I waited a few more days to see if the attachments would come but never received anything else.
What I received is useless to me the way it is.
I e-mailed Amazon & Medical Store (with pictures) and was told, because this is a health related item it cannot be returned. I understand that, but if what I received is not the correct/complete item, I don’t see how this relates. These items cost $500. and of no use to me.
I need help from someone in your corporation who can rectify this problem.
FALSE ADVERTISING ALERT!!!! do NOT trust 1 day delivery!!! I was guaranteed one day delivery, even called and spoke to two representatives to confirm that yes I will be receiving the item in one day…. 5 days later I still have not received it. Spoke to one supervisor who did nothing. Was a loyal customer, will NEVER purchase anything from amazon again! & am considering returning my gps that was just purchased last month!! AMAZON SUCKS- get smarter reps & don’t false advertise.
Anyone know how to get w2 from last year if no longer employed.
I have to tell you that I have always raved about Amazon – to the point I am in my second year as a Prime member.
Yet after the experience I just went through trying to get a package delivered/redelivered to me – I have started to question my loyalty.
I was waiting for a replacement Kindle – it was due to be delivered on Monday the 3rd. Yet I got a notice telling me it was to be delivered on Saturday the first – well I waited until 8:00 pm in my living room (which is right next to my front door – I live in a row house!).
NO ONE ever rang the door bell, Knocked or even left a “missed delivery note”.
I went online saw the missed delivery and saw that it was to be redelivered on Monday….. well it is now Wed. NO DELIVERY – I called customer support after talking with SIX people I was then told I needed to call the USPS to reschedule the delivery as it left their/your facility? That’s CUSTOMER SUPPORT?
I was shocked to learn that Amazon did not offer US service men & women a military discount. A soldier deployed in the middle east at present, uses Amazon when he has the rare opportunity, to purchase items that he needs. Imagine my shock and dismay when he told me that there was no military discount offered by a company of Amazon’s magnitude, that is one of the primary accessible providers of goods and services for those deployed soldiers. He can certainly prove his active military status, simply with his mailing address. Is it possible that Amazon might offer some discount to those men and women who are serving our country and putting themselves in harms way with little ways and means to access both neccesities and creature comforts?
Dear Mr. Wilke,
Is Amazon interested in purchasing or leasing a warehouse in Palm Springs, CA. If so, we have the perfect one….adjacent to a FedEx distribution plant.
For Sale by Owner:
This 5180 square foot, free standing building is located in North Palm Springs Business Center, a 60 acre master-planned business park with easy access to/from the I-10 freeway and CA 62/Dillon Road leading to the high desert areas.
The interior consists of 3 offices, 2 restrooms, a kitchen area, and a large warehouse area which can be divided. The warehouse area has two large truck doors, skylights and evaporative coolers. The offices and kitchen area are air conditioned
The building was constructed in 2006 and fully landscaped w/automatic sprinkling system. Terms and conditions of sale, lease, or lease option are extremely competitive. Owner may help with sale financing.
Other business/distribution facilities located in this center include FedEX, EnXco (Now EDF Renewable Energy: http://www.edf-re.com/about/about_edf_renewable_energy/ ), Frito Lay, WECS Electric Supply: http://www.wecselectric.net/) and Palm Springs Windmill Farm and Tours: http://www.southpoint.com/states/ca/windmills.htm )
Near-by Local Business and Attractions include:
Motel 6 Palm Springs North #1262: <1mi
Denny’s Restaurant: <1mi
Spa Casino: 5.7 mi
Palm Springs Convention Center: 6.1 mi
Two Bunch Palms Hot Springs: 6.1 mi
Whitewater Trout Company: 7.5 mi
Palm Springs Aerial Tramway: 7.8 mi
Knotts Soak City-Palm Springs: 8.6 mi
Big League Dreams Sports Park: 9.7 mi
Desert Oasis Golf and Tennis: 10.7 mi
Casino Morongo: 15.7 mi
Cabazon Outlet Mall: 16.3 mi
Airports:
Palm Springs International Airport: 6.1 mi
San Bernardino International Airport: 42 mi
Ok, Amazon, I’ll be moving on to another retailer. It is very obvious, after watching Alpha House that you do not like anyone who is not a progressive moron. Well, I am neither progressive or a moron; I am a conservative.
But it appears, via your website and the prime account that gives a person the right to watch this thrashing of republicans you don’t want my business. And now, you won’t get it.
Too bad, it has been a long relationship, but now that I found out it is controlled by morons, I’ll move on. There are plenty of online retailers that can fulfill all the orders you did.
For those not sure what I’m talking about, per the series Alpha House, produced by and for Amazon, it portrays all republicans as lazy bums, who hate everyone, and are too ignorant to run a government. Completely disregarding the morons on the other side of the isle like Harry Reid, Pelosi, and a few other morons.
So, goodbye and I hope you all rot in hell.
I am beyond upset with what has happened this morning. I was on the trial membership of amazon prime and forgot to cancel it. The 79.00 charge came out of my account this morning. I called in to cancel and get refunded. They told me 2-3 business days.I was completely happy with this, untill i checked my back account online less than two hours later. i was charged AGAIN for 79.00, it is on an authorization hold with my bank. I called back in, even asked to speak to supervisor. I was told the second charge was all their fault but the only thing they could do is another refund which will take another 2-3 days. My bank will only allow one overdraft fee. Which means only one of my bills will be processed now, at a thirty dollar charge. My other ones will be denied, and I wont have this money back in my account for another 2-3 days. I understand the first charge, I was not upset at all. But for this second charge to be put on by ACCIDENT by your staff and now for my weekly bills to be in jeopardy is just unacceptable. Some people may be able to afford an extra eighty dollars taking out of their account for a couple of days for NO REASON but i live paycheck to paycheck. I can not afford this and I have my mind set to never order again from amazon and to tell everyone I know about this experience as well. I have never felt so frustrated and havent been able to do anything about it, I just can not understand how you accidentally charge someone another eighty dollars. It is unacceptable.
To whom it may concern..
We have been an Amazon Seller for 2 years with 100% seller rating and 4.9 star feedback rating.. Suddenly out of no where we received an account suspension notice mentioning we are selling counterfeit items on Amazon.com. We did appeal the notice and provided all the necessary proof and licenses but they said that they would not reinstate our account and would not communicate with us further in this matter. That is so frustrating.. We also had our manufacturer contact the copyright department and provide all the legal information but the copyright department said that it was something else.. No one would communicate with us or call us and tell us what the actual matter it.. It has been really frustrating and a loss of so many jobs for our employees with no reason.. Hope someone gets back with us else we will have to further see how to contact the executives..
when are the w2’s being mailed out and emailed if possible i like to start my taxes some time soon.
I was injuried on the job 9-28-2012 while working on the receiving line – I have herniated disks between c4 and c8 and right shoulder/arm damage that has left me permanately disabled however to make matters worse – you have cancelled my insurance through the company and will not pay for any medical bills because of the clauses in the state that I was injuried in. So I am now left in pain, unable to work, unable to seek medical treatment, and unable to maintain my life due tot he injuries incurred while on the job. Several times I have contact HR departments at my facility, homeoffice and LOA teams to no avail of any answers. If you truly appreciate your employees and what we can do for you then STEP up and take responsibilty of someone that wants to work however cannot anymore do to the injuries obtained at your facility. All I ever hear is numbers and how much money you are making what about the few that are left unable to work because of loopholes in state laws that say you don’t have to pay for injuries for repititious movements… BS!!!! I was hurt and now in pain and suffering!
How do I get information on getting on the approved vendors list to do service contracts with amazon??
To whom ever may see this I received a kindle fire for a gift I loved this gift everyone thought it was my third arm until one day it stop working lucky for me it was under warranty and had to be replaced now it hasn’t been a year yet and the replacement is doing the exact same thing it will not charge I did call customer service they informed me that the only thing that could be done was a replacement at a reduced cost and my reply to this was if the reduced cost was free im all for it but after researching this I have seen a lot of people with the same problem with the kindle fire that only tells me that there is a defect with this product and this product should’ve been recalled and just think I was considering buying one for my daughter NOT NOW I would have understood this if it was something I had done but that wasn’t the case so now I guess I will have to shop else where or with a company that will stand behind thier product and do the right thing and replace them warranty or not and if not they should STOP selling them.
That’s why you should get a Samsung tab. ♥
Amazon
Your Account Amazon.com
Message From Customer Service
Hello Bruce,
Here’s a copy of the chat transcript you requested:
——————————————————-
6:49 AM Initial Question: “We hope our online resources meet all your needs. If you’ve explored the
above links but find you still need to get in touch with us, please click
the “Contact Customer Service” link on our main Help page.
”
I was charged a $79.00 fee, which I did not approve and which has now put my checking account in O/D status. If the bank charges me a O/D fee I am holding Amazon responsible. I never understood there was any charge and I did not authorize the charge. I need the money returned to my account ASAP nor 2-3 days as stated on your web site.
Bruce Johnson.
6:49 AM Supriya (CSA) : Hello Bruce.
6:50 AM Supriya (CSA) : I checked and can see that the charge was for the Amazon Prime membership and I apologize that is wasn’t clear that the amount would be charged to you right away.
6:51 AM Supriya (CSA) : The refund can’t be expedited since it takes about 2 to 3 business days to be processed through your bank, but I assure you, the complete funds would be issued back to your card.
6:53 AM Bruce Johnson : Don’t give me that nonsense I have has illiegal charges returned to my account in 10 minutes when I threatened to call the FBI, so don’t give me that nonsense.
6:53 AM Supriya (CSA) : I’m really sorry Bruce, but we’re unable to expedite the refund process.
6:54 AM Bruce Johnson : If the bank charges me an O/D fee you will be in trouble.
6:54 AM Supriya (CSA) : If your bank charges you an overdraft fee, please get back to us and we’ll look into it for you.
6:54 AM Bruce Johnson : Let me chat with a supervisor
6:54 AM Supriya (CSA) : Okay, Bruce.
6:55 AM Supriya (CSA) : Please give me a minute to connect you to a supervisor.
6:56 AM Bruce Johnson : Please explain to the supervisor what the problem is all about.
6:56 AM Bruce Johnson is on hold.
6:56 AM Supriya (CSA) is no longer connected.
This chat was transferred.
Transfer Notes : Prime refund. Customer not willing to wait for 2 to 3 days.
6:56 AM Bruce Johnson is off hold.
6:57 AM Noel (CSA) : Hello, my name is Noel. I am the floor supervisor.
6:57 AM Bruce Johnson : are u aware of my problem
6:57 AM Noel (CSA) : Please give me a minute or two while I check the above conversation.
6:59 AM Noel (CSA) : Thanks for waiting, Bruce.
6:59 AM Noel (CSA) : I am really sorry for this.
6:59 AM Noel (CSA) : But there isn’t a way for us to expedite the refund process.
6:59 AM Noel (CSA) : As informed earlier, if you have any Over Draft Charges, please contact us and let us know, so that we can help you.
7:00 AM Bruce Johnson : Welll that is really unfortunate. So you may as well add $35 to the $79 because I am sure the bank will be charging an O/D fee
7:01 AM Noel (CSA) : Sure. Once you see the Over Draft fee, please contact us and let us know, so that we can help you accoredingly.
7:02 AM Bruce Johnson : That is not good enough. You should give me the $35 and I’ll return it if the bank doesn’t charge me.
7:02 AM Noel (CSA) : I am really sorry, we’ll not be able to do it. But please be assured that we’ll issue refund, if you see any extra charges for this.
7:03 AM Bruce Johnson : Here I am dicking around with this nonsense on Xmas day when I should be enjoying myself
7:04 AM Noel (CSA) : I am really sorry for that, Bruce.
7:05 AM Bruce Johnson : Ok now you have me in a position where I amm going to raise holly hell with your senior management and I know how to do it. It’s really too bad, the bank is going to really be pissed since I just got 3 O/D fees returned due the there jerking me around.
7:07 AM Bruce Johnson : Please provide me with the Amazon corporate headquarter address and phone numbers. I addition I would like the email address of the CEO
7:08 AM Noel (CSA) : I can understand your concern, Bruce.
7:08 AM Noel (CSA) :
Our corporate mailing address is:
Amazon.com
PO Box 81226
Seattle, WA 98108-1226
USA
7:08 AM Noel (CSA) : Since the auto-renew option is turned on, we’ve charged you for this.
7:09 AM Noel (CSA) : As informed earlier, we will make sure to issue refund for the overdraft fee.
7:10 AM Bruce Johnson : It isn’nt a concern It is with pure discussed that you are handling this matter as you are. I never was aware of any fees involved with Prime, I live on a limited budgeet and that 79 dollars would never had been a consideration due to my financial status.
7:11 AM Noel (CSA) : I can understand, Bruce. We’re already processing a refund for this. Please be assured that we will help you regarding the overdraft fee too.
7:13 AM Bruce Johnson : If you had any real interest in resolving this matter you woul explain that you would contact the bank (wells Farg0o) and explain this situation and not charge me a fee, since you haven’t even offered that is why I think you are insincere,
7:15 AM Noel (CSA) : We’ll not be able to do it, Bruce.
7:15 AM Bruce Johnson : wELL i AM NOW GOING TO TRY TO TRY AND ENJOY MY HOLIDAY. yOU HAVE CERTAINLY MANAGED TO GET ME REALLY UPSET.
7:16 AM Bruce Johnson : PLEASE SEND A COPY OF THIS CONVERSATION TO MY EMAILL ADDRESS IRONDUKEXXXXX@GMAIL.COM
7:17 AM Noel (CSA) : Sorry for the inconvenience.
7:17 AM Noel (CSA) : I will surely send this conversation.
7:18 AM Bruce Johnson : HOPE U HAVE A LOUSY XMAS
7:19 AM Noel (CSA) : I hope you give us another chance to serve you better.
7:19 AM Noel (CSA) : Have a good day!!
7:19 AM Noel (CSA) has left the conversation.
7:19 AM Noel (CSA) is no longer connected.
——————————————————-
I hope this helps. We look forward to seeing you again soon.
Best regards,
how in heck do you get in touch with corporate????
To whom it may concern:
I am writing to express my deep disappointment with the atrocious customer service I received from Amazon regarding my recent order. It is especially frustrating and unexpected, given Amazon stellar reputation, and my own long and happy history as Amazon Prime member and satisfied customer.
On November 30 I bought Dimplex BF392SD 39 inch 2 sided electric fireplace on Amazon.com which was advertised for $328.48, 81% off list price. I was very happy, but not particularly surprised, given the deep discounts all over the Internet during after Thanksgiving sales.
Shortly after that I received email from the seller (Wayfair) that I ordered glass door for this fireplace.
I tried to explain that I did not order the door, and even chatted online with Amazon CSA Amarpreet, who assured me that I will receive what I ordered. (I have written transcript of this chat).
Subsequently, I received email from Wayfair that my door (!) was shipped.
I again contacted Amazon customer service, and spoke to the supervisor, Anna, I emphasized that I am not interested in the refund, I am interested in Amazon and Wayfair honoring the sales contract, and sending me the fireplace at advertised price. All this time the fireplace stayed posted on Amazon.com at the same price. The price was finally changed to $1,999 on 12/5.
This morning, I received an email from Amazon stating that the seller issued full refund, and my claim is closed. I was stunned.
It sounds like nobody at Amazon pays even slight attention to what I have to say on the matter. It is not even lack of the resolution to my satisfaction which is frustrating, but complete inattention to the details of the dispute.
I hope this letter will lead to the more attentive attitude on Amazon part to the desires and needs of loyal customers.
I completely agree about the customer service! Untruths, misinformation and unanswered customer questions are just a few of the recent experiences I have had begging the question “what the heck has happened to Amazon and what the fudge is going on?” Amazon…REALLY! Come on when I can Google an answer but your foreign speaking employees can’t even answer the question…REALLY! WOW! I wont be surprised when you bite the dust!
Mr.Jeffrey P Bezos,CEO
I am an employee of the USPS in Philadelphia PA. I know of the contract that AMAZON has with the Postal Service. I just want to inform your company that Philadelphia Post Offices are not being honest with the scanning of the parcels they are responsible for delivering. Look into the practice, if your customers only knew that there packages are being scanned delivered when they are actually still in sitting in the offices.
Dear Mr. Bezos.
I have been working for your company for almost a month now and for the past 2 weeks I have had nothing but harassment, discrimination and rudeness from my fellow manager and employees… I have gone to HR just to be followed by my manager to be yelled at for going over there! I have spoke with HR on several occasions but still have not gotten a response.. I like working for amazon but do not like the harassment nor the discrimination. I work and i enjoy working for amazon but need to speak to someone I regards to this matter… Please email or message back
I’ve experienced the same thing, I’m trying to find out how to file a complaint with corporate. For me it was mostly the SMX “coaches”
I have experienced the same thing with discrimination, rudeness and arrogance… I was injuried on the job and has permanant damage to my dominate hand and herniated disks in my neck … I receive nothing from AMAZON, no medical insurance, no phone call … every time I ask to speak to someone at home office they hang up on me … It has been almost 2 years without the use of my dominate hand and rehibilation for using my left arm and hand so I can write and eat. This is not a company I would recommend to work for EVER!!!! They DO NOT CARE FOR THEIR EMPLOYEES ONLY NUMBERS!!!!
As a minority business owner – supplying vendor on site/ temp staffing & career placement; I can’t seem to find your diversity supplier registration page. Can you give me direction?
Best regards,
Please be aware of Android Google thieves and wire parasites from this mobile phone today 11-27-13. Purchase of book from my attempted review from aka Fern requested. I am not an Apple tech consumer but sent a couple of messages out today from Amazon.com. Maui 96761 96708 aka Fern
why when i could not after 3 months of trying to buy old regular books in a seres of 32 made in 1960’s when I could not get them all I of course sent back what I did have a few week’s later a rude note no warning told me my account was blocked and therefore I can not buy for my two kindles. Now is this being fair to customers that has invested hundreds of dollars in cases, books, lights etc., now I can not buy any book even a regular book.
now are you going to play “BIG BROTHER” and stop us with a punch of a button and block us where we can not buy for what you sold us?
Amazon even cleared my kindles of all books and after I told the CEO sectary as she told me she was they were shown by me this is against there on policy so she or another person has put 50-60% back. I want them all even the classics’s.
your murderess to our hard earned money and thieves.you dont put them back on the kindles that was GIFTS TO E, PURCHASES FROM ME AND BEFORE MY MOTHER DIED SHE SENT ME A LOT AND THERE ALL GONE .
so you have out 11 to choose from WHY BUY? that was purchased back. Grab the money and forget you is there motto.
This has been going on now 2 years and I will not stop until Amazon has corrected its wrong doings.
spread the word don’t by a kindle.,they have to much control of it if you do a little something the don’t care for.
When this happened to me I was a stock holder and I had my assets rolled into another thriving company because if Amazon keeps this up no ones going to be able too use there account and kindles.
Tis is happing more and more and only give you a run-around. my emails do not even get answered.
do not give up spread the word o all you know what there doing. I have a box full of copied rude emails. so yes Mr CEO JEFF,THOMAS,AD JEFF A WILKE YOU BEEN TOLD AND YOU KNOW SO IF THE BIG BAD UNDER PEONS KEEP IT OUT OF THE BUSINESS AT HAND. WHY DONT YOU HAVE THIS AT YOUR BOARD MEETINGS THE LAST PERSPECTIVE i RECEIVED EVERYTHING WAS RUNNING GREAT…YEA RIGHT WHEN PEOPLE ARE DROPPING THERE STOCK SOMETHING NOT RIGHT CORRECT?NOW HOW ABOUT FIXING THESE ISSUES AND ESPELLY MINE WHEN I ONLY RETURNED TESE LESS THAN 200 PAGE OLD BOOKS AND T ADE IT LOOK BAD DUE TO AS SHE SAID “IT DOES NOT LOOK LIKE I AM HAPPY WITH THE AMAZON SERVICE. WHAT A LAME EXCUSE TO BLOCK ME.
ALSO WHY DONT YOU PUT AMERICANS TO WORK INSTEAD OF GOING OVERSEAS AND LET THEM ANSWER THE CUSTOMER SERVICE PHONES AND THEY FAX THE PROBLEMS/CALLS BACK TO AMAZON you will not even hire the most people buying from you put out of work AMERICANS to work!
J.BRASWELL
Hi Julie, I’m sorry about your Mom. She’s definitely in a much better place than we are. Sweetheart, if I were a reader, and I’m not, I would buy REAL Books printed on real paper. If these b******s like amazon have their way, someday real books will no longer exist. Why give this communistic power to them to simply destroy what is rightfully yours? This is no different than the XXXX burning of books in pre-WWll Europe. Real books will stand the test of time and be more dear to you as you get older. Bless your heart for what you’ve been through. But keep your chin up.. and try not to be too dependent on this techno / impersonal internet age we unfortunately live in. Take care, kurt
Dear Investor Relations;
Occasionally we conduct “secret shopper” calls to insure our family trust portfolio is aligning with companies who shares our standard of professionalism and commitment to quality. Sadly Amazon receives failing marks on all account.
Eventually the public will sour on the one-sided communication portals and the below average customer service. Customers and investors alike will move their business elsewhere.
It’s to bad Amazon could not be as innovative with their customer and investor communications as they were in developing their original business model.
Our board was unanimous in unloading Amazon in favor of more innovative companies who have their sights set on the long term health of the company – i.e. customers communications.
Mr Jeffrey P Bezos. CEO
AMAZON
Dear Mr Bezos
I apologise for addressing this to you however having had no satisfaction over the last 3-4 years, I have no other option. Some 3-4 years ago my wife purchased me a Kindle. After some initial hesitation I learned to love the easy access it provided to ebooks. I found the Fiction range of books to my liking and trawled/surfed its pages of titles (each page has 6 titles and there are 140000 pages, containing some 180000 titles).
After a few months I found that my Kindle would ‘crash”, eg the page with titles I was on would freeze and then disappear, only to be replaced by the opening page with the boy beneath the tree reading a book. After many months of frustration I contacted Amazon and was (eventually) advised to purchase a new Kindle, as the warranty on my unit had expired.
Did that. Received my new Kindle, trawled/surfed through the Fiction range of book titles and actually reached page 16000+, when it crashed. Back to the opening page. Start from page 1 again. Thinking this was a small glitch I started from page 1. Reached page 3000+, crashed again, back to the opening page. Onto a Amazon’s Customer Service Officer. After a while referred to another CSO, then another who said that although it was nearly out of warranty, Amazon would replace my Kindle free of charge. I replied that I was not so much looking for a new Kindle as for someone within Amazon who was prepared to address the issue and fix the problem.
Received my 3rd Kindle. On 23/24/9/2013 doing my usual trawling/surfing through the Fiction book title pages, this time at page 6254 when the screen went blank and a message appeared saying there had been an error. I found that my ‘page back’ button restored the screen but reversed my pages by about 200 pages. After using the ‘page back” button 3 times I was at page 3242. Instead of continuing I retrieved a book from Archives and read until 27/9/2013, when I opened the Kindle to continue my trawling/surfing. Opened normally, got to page 3242, page went blank, flickered a few times and ‘crashed”, sending it back to the opening page of the boy beneath the tree.
This time my 3rd Kindle is well within the warranty period and I can undoubtedly invoke that. But having now experienced this with all my 3 Kindles, and wasted a considerable amount of time on trying to have this issue of “crashing’ resolved, I have to ask whether anyone has taken any notice of my numerous previous complaints relating to this issue?
My Kindle advises that it has 140000 pages of titles, which I, by virtue of purchasing a Kindle, should be able to access, yet this has not occurred. It is no good exchanging my Kindle if the problem is not resolved. Can I please have someone address this issue so that, at some time in the future, I may be able to examine all 140000 pages of tiles.
In the interim what are we going to do with my crashed Kindle?.
Again, my apologies for addressing this to you however so far I have had no satisfaction, so hopefully better luck this time.
Yours sincerely
Jack Mackaay
Perth, Western Australia
30/9/2013
HOW CAN I CONVINCE THIS GENERATION THAT THERE ” AINT NOTHING LIKE THE REAL THING, BABY”. ESPECIALLY WHEN IT COMES TO BOOKS ! ELECTRONIC AGE BE D***ED …
I have 1000 sections of Penco brand clip type shelving in like new condition. 8′-6″ tall X 12″ deep X 48″ wide to 400 lbs capacity per shelf. 10 shelves per section.
Units can be spliced if necessary for a mezzanine application. I am asking for $65.00 a section or roughly 1/4 of what Penco charges for new.
I am in Edison NJ and it is my understanding you are building 2 new distribution centers.
Please consider my company.
We install, dismantle, purchase and sell, new and used storage rack and shelving systems. Thank you for your time. PS I’m also a customer. 🙂
Amazon CEO& To Whom it may concern:
I purchased a refurbished computer last year on Amazon and got a extended warranty for the computer as well. Almost, 11 months to the date the computer is having some problems and it’s inoperable. I contacted the square trade warranty office just to find out that the warranty I purchased wasn’t valid. Square Trade only covers refurbished e-bay, tiger mart and Amazon warehouse products. Funny, I was prompted to add this with my order at the time of purchase making it hard to determine that it wasn’t valid. Also, the Square trade warranty contract that I received didn’t specify that only certain vendor products would be covered. I contacted everyone linked to this transaction Square trade, the MPC_deal and Amazon to only be told we’re sorry but, no one wanted to assume some level of accountability. I guess he thought I was making the incident up as if I have nothing better to do. I started my attempt to resolve this on Sunday Aug. 4th got a great Amazon Agent Michael who assured me that I would receive a refund in the event the dealer that the purchased was made through wasn’t able to satisfy my concern. I called on Monday as directed by Michael since I received a reply from the dealer who told me that they couldn’t resolve my issue. During the call, I got another representative who told me something totally different and said that no option for a warranty came up at the time of my purchase. I then asked for a Supervisor and Flo spoke with me concerning the issue only to ignore the basis of my complaint which is there is a “glitch”, in their system that needs to be repaired. To prove that this is in fact a issue I went back online to Amazon on Aug. 5 reenacted a similar purchase and wouldn’t you know it an option to apply a warranty to my purchase from Square trade was offered. Although, this refurbished computer wouldn’t be covered it was still offered. I then took a screen shot of the issue and sent it to the following agent for an escalated issue this agent’s name was Charlie. I inquired to Charlie when would I received feedback on the escalated issue and he said i wouldn’t be informed thought that was strange so I informed him I would call back in a week per his estimate on the time it would take for this special dept. to evaluate the issue. Flo sent me a email with their refurbished equipment policy not that I ever contested it I just wanted the company to identify that this is in fact a “glitch”, in their system that needs to be fixed for any further customers. I can only imagine how many people have purchased items through Amazon and prompted to buy warranties that aren’t event valid. To think a company as credible as Amazon has allowed consumers like me and others to be hustled and provided the source for false advertisement on products is truly unfortunate. I was passed around and told basically it’s unfortunate but, there’s minimal we can do about your issue. I filled out a customer satisfaction Survey and received a call back and finally I got Roberta, an Amazon agent who finally got what the issue was and offered a Good will gesture of a $100 promotional credit just to be used on Amazon it was nice but, not really enough for the hassle and time this process has caused me from something that should never have happened. I just think a refund of my warranty is not enough nor a promotional credit that can only be used on Amazon’s website.
Dear Amazon,
Your business is in the process of opening up call centres in America,i was wondering on how you could perhaps divert one call centre to our shores here in South Africa.Please forward this email to the relevant people in the new headoffice in Seattle.
Please direct this message to the appropriate executive in charge of public relations and marketing. I am writing you because of Amazon.com’s history of generous support for public television program production. I am working with academic centers of Georgia Southern University and Emory University toward production of a program intended for PBS. The film will chronicle the history of an important but under-recognized American ethnic group in an especially creative and entertaining manner. Would you look at more information and consider a sponsorship request? If so, how can I send it to you. Thank yo for your consideration.
Amazon Corporate Office & Headquarters
To Whom It May Concern:
I just recently received this email yesterday evening and was appalled by it. I am not only an Amazon Prime Member, but as a disabled American, I constantly purchase merchandise from your online web site for its convenience, excellent customer service, and ease of returns when necessary. Please kindly read. I received this email from one of your anonymous Account Specialists, with no contact information or method of responding back to this negative notification. I was shocked because no questions were asked; just a “warning” email sent to my email address.
Please then read my response below the dashed line, and please respond back to me regarding my concerns with your Amazon personnel as soon as possible.
From: “cis@amazon.com”
To: “alissa92612@yahoo.com”
Sent: Wednesday, June 26, 2013 10:48 PM
Subject: Notice: Policy Warning
Hello,
We are writing because our records indicate that you have returned a significant number of your Amazon.com orders.
In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary.
Our policies prohibit placing an order for any reason other than a genuine attempt to purchase the merchandise. Failure to comply with our policies may result in the closure of your Amazon.com account.
We appreciate your cooperation.
Best regards,
Account Specialist
Amazon.com
—————————————————————————————————————-
June 27, 2013
Dear Amazon Anonymous Account Specialist:
I just spoke with one of your customer representatives, Keyshia, explaining my reasons for returning certain items, such as glasses I ordered recently, but when I tried the glasses on, they were crooked and didn’t fit my face correctly. Your customer service representatives have always encouraged me to try items, and if they aren’t what is described in your catalog, or for instance, Amazon has an imaging error and displays the wrong product image with the incorrect ASIN number, that I should return your items. I have spent probably close to thousands of dollars now to Amazon by purchasing from your inventory.
I am truly offended by your email, especially that there is no name attached or anyone that I may speak to regarding this issue. Amazon continuously sends me emails, asking for my suggestions, stating, “Amazon wants to continue to be a great company, and how can they improve?” And Amazon also “hopefully wishes that will I continue shopping with them.”
As a disabled American with Essential Tremors, like Parkinson’s Disease, that means I cannot always drive, therefore, I need to order many products online. Amazon has recently started charging taxes, while at other web sites the customer does not have to pay taxes. If Amazon prefers that I purchase products from other online companies, then I will take my business elsewhere.
If this is the kind of email and negative comments I am going to be receiving from your company, then I only wish to continue watching instant streaming on Amazon Prime, which I enjoy. Please instruct your customer representatives to not tell customers to purchase items, that it is Amazon’s policy that it is really not acceptable to return incompatible items in 30 days, or that you do not honor your A-Z guarantee if a seller does not honor the purchase.
In fact, I have purposely been using your buyer-seller emails to inquire about products at storefronts, so that mistakes in ordering from either the seller or buyer are not made and are doXXXXented by Amazon.
Furthermore, please make sure your images match the titles of your catalog items so that I won’t have to return purchases that were incorrectly displayed. This just happened recently. Almost every two weeks, I buy 90 Fortiflora packets for my cats’ food from Amazon, which costs around $65.00. The title displayed said: “Fortiflora, 30 packets, 3 boxes,” yet the incorrect Amazon display image was of “three, feline ointment boxes for diarrhea”. I called your customer service, and they confirmed that your catalog image was wrong.
There are other companies, such as Bed, Bath and Beyond, that will also accept returns forever with or without a receipt, and usually credit back the account, or at least give store credit without a receipt.
Please provide me with a name of the Customer Account Specialist that sent me this email, so that I may personally resolve this issue with him/her and their manager. I find it odd that there is no name attached to this offensive email so that I may not respond back properly.
In the future, I will only use Amazon for instant streaming and not buy products if that is what your company prefers.
Please promptly respond back so I will quickly remove my items I recently entered into my shopping cart. I would like to keep my Amazon Prime for instant streaming only. Perhaps I may be charged less for Amazon Prime since I won’t be purchasing merchandise from your online catalog, and only using it for instant streaming since your Anonymous Account Specialist suggests I am returning too many items.
Thank you for taking the time in resolving this matter.
Ms. Alissa Solk
10 Via Ricasol, APT #A430
Irvine, CA 92612 USA
949-553-1633
I have my second Kindle Fire 1st generation and it was a replacement for my first one. The second one is having the exact same problem as the first, a loose port. It will not charge. I have chatted with your customer service online and on the phone and have gotten the same answer, “we can replace it with an upgrade starting at $169”. Is this some kind of scam to keep selling your product? You tell people you will give them a “discounted price” (which is no cheaper than the store) and they think that you care about your customers and back your faulty products????? I am beyond infuriated. I feel like I was ripped off. I can not afford the “upgrade fee” to replace a product that already cost a lot of money. When a product has a known issue, a company that cares about their customers should replace that product, at no charge to them, and if that product is no longer available it should be upgraded at no charge. I work in customer service and I strive to make my customers very happy. I hope that Amazon works the same way.
Dear Sirs:
It has most recently been brought to my colleagues and my attention that a review has been posted on our book sale site at Amazon. that is both slanderous and a malignment of my character and consequently our book. Said individual has also posted a similar diatribe on YELP which we are addressing. This individual represents a heinous family matter we represented several years ago wherein restraining orders were filed to protect the health and welfare of all involved. This individual appears again to pose a risk to self and others. At this juncture we are hoping to avoid utilization of legal recourse to have this review withdrawn from your site.
I have consulted with counsel, as has Dr. Pickard and Linda Eisinitz, who have also been slandered by this patient. We will be exploring combining our forces to address this problem of unmonitored postings on your site that negatively affect the financial stability of those targeted and effectively diminish a practitioner’s reputation and professional standing. We all expected more from Amazon in this regard.
In acknowledgement of the above we are requesting the removal of the offensive, slanderous review immediately from your sight. If this is not accomplished in a timely manner (within the next 7 calendar days) we will seek legal recourse to have the review removed, the anonymous poster (Justice & Fairness) identified and relief for professional, personal and mental health damages.
Sincerely,
Michael A. Fraga, Psy.D., MSCP
We do not see things as they are, we see things as we are…”
The Talmud
Michael A. Fraga, Psy.D., MSCP Certified Clinical Neuropsychologist Neuropsychological Associates Clinical Neuropsychology, Forensics & Psychopharmacology Director of Neuropsychology and Assessment Department of Medicine Division of Neurology Highland Hospital Campus Alameda County Medical Center PSY 17169 / NM 1041 National Register 51473 National Medical Reserve Corp http://www.NeuropsychologicalAssociates.org Facebook: http://on.fb.me/nDjuA2 LinkedIn: http://linkd.in/jyyF41 Ph: 707.526.5424 Fax: 707.526.5900 CONFIDENTIALITY NOTE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Protected Health Information (PHI) is personal and sensitive information related to a person’s health care. It is being emailed to you after the appropriate authorization from the patient or under cirXXXXstances that do not require authorization. You, the recipient, are obligated to maintain it in a safe, secure, confidential manner. Re-disclosure without additional patient consent or as permitted by law, is prohibited. Unauthorized re-disclosure or failure to maintain confidentiality could subject you to penalties described in federal and state law. Thank you for your cooperation.
Is the story about the amazon biosphere bubble true?
Thanks
Mr.Jeffrey, P. Bezos. CEO
I have been trying to open a corporate account since January 2102. The red tape that is involved is mind boggling. First you can not veryify the name of the account. Then you can not verify the telephone number of the account. Correspondance from your cooperation sends mixed messages. Nothing is in black or white. It is very confusing to contact Amazon to get this account opened. As the CEO, I thought you would be interested in knowing about kinks in your system. Not good for business. I am sure every account counts, and you have lost a lot of business since January because in the delays to open this account.
I order quite a lot on amazon. I just hate shopping outside the house anymore. With that said I have had problems with only one thing. Coffee! I have ordered maybe 100 kinds in the last 6 months and favor a few companies. Some companies like coffee master sells a pack of 4 for one price, la crème 2 bags for one price and brew la la 3 bags for 1 price. The problem is the Brew La la coffee. It is sent to amazon in 3 bag boxes that are not to be broken. If I place an order for coffee that says it a sold 3 bags for one price I would assume I would get the coffee no problem. Hell no, the order pullers break the bundles and send me 1 bag instead or 3, or if I order it twice that’s 6 bags I am owed. So my nightmare is this I order it 2 times expecting 6 bags I receive 2 bags, then I call and then they send 2 bags again so now they still owe me 2 bags. I call to Chat the day I order it and ask them to make sure they look at the product unit of sale so I have no problem, then I call amazon the day after I order to avoid this problem and still I have the same damn problem. I ask for a supervisor and he fumbles around looking and I have to have him look at the product information and still he cant get my issue. ————-Then I copy previous complaints from other customers of amazon from customer reviews on the same product, and they state they wont buy any more product until this problem with the shipping of the coffee is fixed— I then copy the product description which clearly states a pack of 3 from 3 different coffee products. I am a military man and after the first complaint I would have the product bin clearly labeled to not break the bundles sent to amazon by brew la la,. I don’t see the complexity of the issue nor to I see why I have to spend a good 8 hours combined on the phone to just receive a correct order. I would further suggest training for any individual who fails to correctly fill an order that results in addition charges to amazon. I my case when it takes 3 shipments to complete 1 order. The same training should be passed on to the people who chat with me and fail to follow up on my concern. I am a customer, I don’t want any more than I ordered nor do I want amazon to incur unneeded expenses. I do not understand a supervisor who cannot understand the problem, understand the product and how it is sold and how to fix it. Its not rocket science and the problems can be fixed if someone jumps in and addresses the problem. Please some one contact me and fix this.