Cricket Wireless Corporate Office - COHQ

Cricket Wireless Corporate Office

How would you rate your experience with Cricket Wireless ?

[Total: 16    Average: 1.8/5]

Cricket Wireless Corporate Office Address

Cricket Wireless LLC
575 Morosgo Drive NE
Atlanta, Georgia 30324

Contact Cricket Wireless

Phone Number: (404) 986-9237
Fax Number: (858) 587-2648
Email: Email Cricket Wireless

Cricket Wireless Facts

Date Founded: Chicago, Illinois
Founding Location: 1999
Number of Employees: 10001

Cricket Wireless Executives

CEO: John Dwyer
CFO: Mike Zimmerman
COO: Glenn T. Umetsu

Cricket Wireless History

Cricket Wireless was founded in 1999, originally as Leap Wireless, in Chicago, Illinois. The company is a prepaid cellular wireless service provider in the US.

The company has been acquired several times, most recently in 2013 by AT&T for $1.2 billion. The transaction was approved and completed in March of 2014. Cricket Wireless operates as a subsidiary. The company previously operated on a CDMA network, but since being acquired by AT&T, it is being converted to an LTE network.

Cricket Wireless now boasts that they have broader coverage than MetroPCS, Sprint, T-Mobile or Virgin Mobile. In addition to cell phone service, the company offers data, high speed data, and coverage in Mexico and Canada for those with a plan that costs $50 a month or more.

Cricket Wireless FAQs

Question 1: What is the phone number for Cricket Wireless?
Answer 1: The phone number for Cricket Wireless is (404) 986-9237.

Question 2: Who is the CEO of Cricket Wireless?
Answer 2: The CEO of Cricket Wireless is John Dwyer.

Question 3: Who founded Cricket Wireless?
Answer 3: Cricket Wireless was founded by in Chicago, Illinois.

{ 26 comments… read them below or add one }

Ms.Dee April 27, 2018 at 6:01 pm

This will be the second month my business will lose money thanks to Cricket. I called Cricket Wireless to have my billing date changed and was told that they could not change my date until the following month. Per their instructions I went into the office to change my date and was never told it couldn’t be done from the office.
I got a notice today stating my service would expire on the 29th. I called customer service and asked why when my date had been changed. They told me they had no record of me asking for my date to be changed. I asked what could be done about it? I was told to pay a bridge pay and that would keep my phone from going off. My phone going off is not the problem. My due date not being changed and Crickets terrible customer service is the issue. I was told several times the date can only be change at certain times by the telephone center. However, the offices personnel told me the change can take place at any time. We are a military family who get paid at set times per month. It is not fair that Cricket takes your money, charges extra to reconnect, and refuses to change your billing date.


Shirley Robideau January 17, 2018 at 2:20 pm

I have had this phone for less then a month and have now called ur customwr service twice , been lied to by representives and now have spent three freaking hours on the phone with ur customer service and ur insurance company I would very much so appricate a call from ur corperate office ASAP to discuss my issues as I am done dealing with ur office monkeys who keep disconnecting me and dont want to keep my business… A call back within the hour would be appreciated


Twana Cain January 4, 2018 at 2:31 pm

The black guy at the cricket in Louisville Kentucky at store 5057-6 on poplar level road name Otis whom says hes a manager just treated me talking about I’ll guilt my job to fight. He walked out the door and went to his car. I’m thinking about going down town to take a warrant out. He’s crazy and ain’t worth me going to jail. Hard to get a hold of crickets corporate office.


Stephanie Marrero September 21, 2017 at 8:00 am

My phone was stolen a week and a half ago, so I made a claim, paid my deductible, waited for my replacement phone, then tried to activate it. I paid my bill ($67) plus the $5.00 reactivation fee, as previously instructed by Cricket. After doing so, I initiated an online chat with a Cricket associate named Relo to facilitate getting the new phone activated. In the process of this activation, the cricket chat employee (I believe) inadvertently canceled my account instead of reactivating it. He ended the chat without my knowing what had happened. I began another chat, this time with Adriana G. This associate stated I would owe another $10.00 to get the phone activated. I protested, as this was not what I had been told. I asked to chat with a supervisor. The supervisor, Anthony R., advised me the account had been canceled in error, that it was their fault, and that I would have to pay another $67 to reactivate the account. He stated that once I made the payment, they would immediately credit my account for the $67, but as I did not have another $67 in my bank, I could not make the payment. I also believed, and told Anthony, it was not my fault nor my responsibility that Cricket accidentally canceled my account. I asked to chat with his supervisor, he refused. The chat went on for almost an hour, with Anthony refusing to do anything except allow me to pay an additional month’s fee plus reactivation fee in order for them to turn on my phone. He offered an additional $15 credit, but only if I paid the extra $67.00. I could not and would not do that; as I had already paid everything I was supposed to. In total, I spent about two hours chatting online (original chat after I had submitted my claim to Asurion to make sure I could wait until my new phone arrived to pay my monthly bill and reconnect fee; second chat to activate phone; third chat to continue attempting to activate phone, then to attempt resolution of canceled account caused by Cricket’s error). I then spent 1/2 hour submitting a complaint to the BBB, and posting on Cricket’s Facebook page.

Cricket, please go back and review my chat history and note the incompetence of your associates, including your so-called “supervisors”.

With the extremely sub-par customer service I have experienced thus far, I do not expect a resolution in my favor. But, Cricket, I know you for what you are. No business can succeed indefinitely without being fair to its customers. Do you understand that it is my satisfaction that allows you to receive a paycheck? I have worked at a call center for five years. If I treated my customers at work the way I have been treated by your company, I would have lost my job within two months. Do the right thing. Give me back my $67.00 plus my $75 deductible I paid for a useless new phone, and $50 for time spent attempting to resolve your error, along with my pain and suffering as a result of your incompetence.


Twana Cain January 4, 2018 at 2:33 pm

How did you get to the chat line


David Johnston September 14, 2017 at 9:07 am

I researched family plans and found cricket wireless’s group save to be the best option for my family. We had 4 phones to port across. That required 6 hours on a Saturday in the local store before their system finally had our phones working after spending over $400 on phones and first month’s service. The next morning none of our phones worked because we owed less than $5, which was not at all indicated the day before. We spent another 4-6 hours in the local store as the local employees tried to work through the cricket wireless system before our phones were reactivated. My wife went back to the store last week to set up autopay. The store system indicated it was set up, but our online account did not. She spent another hour there yesterday, setting it up again. I received a message indicating our payment had been made for the new month, which began today. This morning, none of our phones work, because cricket indicates that we owe $20. We paid $100 yesterday for the group save plan, which is $100. This is ENTIRELY UNACCEPTABLE!!!


Marty mulder September 5, 2017 at 6:15 pm

About 60 days ago i had boost mobile. I was in the fort wayne indiana mall and passed a cricket retail. While i was there i was told if i port my number i would receive a free phone and also would receive a $50.00 credit if i stay active for 45 days and on my second billing cycle would get the credit on my line. Well i decide i would port 2 lines to cricket from boost( boost offered me credit to continue being im a loyal customer for 3+ years)
Well today being the 2nd billing cycle but when i contacted support via chat i was told that the offer is not valid . now i ask why would your sales rep tell me that i would get the credit per line if its not true. I believe verbally telling me this promotion by a cricket rep should be honored. The chat support was no help and rude
How can i get this matter taken care of because i switched from boost family and ported my number to cricket. With it being mid week in between pay checks i had to loan and go without. Because i am living up to my promise therefore cricket should to theirs.
Who do i gotta contact to make this situation how i was promised


Rosa Dunn November 8, 2017 at 6:08 pm

I called and asked for help and no one could me they want to shut my 📱 off over 38.00 dallors and told it would cost me 228 to get my phones back on I have till 11.59 tommrrow 🌃 to pay the 38 dallors and I don’t have it I have been a good customer for a year and paid on time everymonth but I get no help could someone please call me at 817-374-XXXX tonight


Antwan Warner September 3, 2017 at 1:54 pm

So my husband decided to stay with Cricket and he paid an additional $47.00 on the 24th of August in cash at the local Cricket store for them to shut off his services again 9 days later, and their excuse was my bank again sent a reversal of funds.
Now you aint got to have any common sense to know , if you pay CASH then a bank can not send a reversal of payment for them funds.
So for service for 21 days my husband paid $77.00 and Cricket is still asking for an additional $38.00 to restore services!!
So they want in total $115.00 for an additional what 10 days left out of 30-31 day month. CRICKET is a sorry a** company and their employees and managers have poor customer service and don’t know and have no common sense!! There will not be a next time! It is not right when a company continues to dry f**k their clients and expect there company to grow!!!


Juanita stansbury August 18, 2017 at 9:02 am

My problem with cricket wireless is that I broke my phone and I no longer wanted services to that phone but because I only suspended services and my bill was due they told me I had to make a full payment and then cancel the services I then asked why would I pay for a phone I’m not using and I was told because I had multiple lines on my plan well I said I’m paying for services for the other lines its just my suspended line is dont want to pay for I want to cancel it I was told the only way they can cancel that particular line is if I pay the whole bill then canceled it my problem with that is if they would’ve have said there is a cancelation fee then I would have understood that but the company wants you to not only pay the cancelation fee they are charging you the whole bill monthly payment to me in my opinion that’s a complete rip off then for some reason the only way you get any good help is if you speak to someone that can really speak English because everyone that helps you is always foregion and you don’t understand what they’re saying and they don’t understand you Cricket wireless is really not a good prepaid wire less service to have they’re good until there’s a problem with your service then no can help you my advice is not to use Cricket wireless services it’s garbage and false advertising sign a unsatisfied customer Mrs. Juanita Sransbury


Jeana K Lockwood August 8, 2017 at 9:51 pm

I’m having lots of problems with my local Cricket store. The main problem is that ten days ago I purchased a new phone for my sister and for myself. With the new phones we also purchased the case and tempered glass for each. This morning I was using my phone and the Defender told me my phone was getting hot. I cooled it via their cool down window/app. I also ran a virus scan. I’m not sure which I did first. Shortly thereafter I thought I saw a hair on my screen. When I tried to wipe it off, I realized it was a crack. I took it in to the store I purchased it from with the receipt and origional packaging. The tempered glass has a 1 year warranty. It says on the package to take it back to the origional store where it was purchased to have it replaced or to call the 800 number. The sales clerk refused to honor the warranty claiming that it would mess up the store’s inventory. I did call the 800 number but was rerouted to leave a message. Can someone in corporate please look into this? It is a Cricket phone with Cricket hardware. Why will Cricket not honor their own warranty? I will be checking with a different store to see if I can actually talk with someone who has the authority to influence my local store to honor the warranty. Please let me know the best way to resolve this issue.
Sincerely, GG


Emma Fyffe July 26, 2017 at 7:43 pm

I went in there today with my windows phone and I got me a new phone. I walked out with my windows phone and a guy name kamran at cricket took my SIM card without giving it back and I didn’t know about it till I got home. I went back up there and the same guy that took my sims card yelled at me like what kind of respect is that. That’s my last time I’ll be going to cricket like y’all are going to lose so many people with halls rude selfs.


Jessica A Griffin July 25, 2017 at 10:03 pm

Y’all are the worst company ever I am dissatisfied with y’all company


Mel B July 19, 2017 at 5:12 pm

I am part of a multi line account and I needed one of my phone numbers changed. On 7/17/17 the agent changed the wrong phone number and now refusing to fix this issue and give me my number back. I have been with Cricket for many many years and have had my same phone number this entire time. The supervisor I spoke with was unprofessional and very unhelpful. She was also to add a credit of my 15.00 that I paid for the phone number change which she did not do. It was so easy to make this inconvenient, huge error but impossible for Cricket to fix. The supervisor also said she was escalating my issue to URGENT to be resolved in 24 hours and when I contacted Cricket through Chat they continued to tell me it can take up to 5 days to resolve and they can not hold my number. Supervisor also said she would not credit my account for the trouble but for me to accept it and there is nothing she can do. The supervisor also waited to process the case until the following day! It is important that I have my old phone number back! I need someone to call me today to get this resolved! This is unacceptable! Phone number 720-326-XXXX All I want is the mistake to be corrected and get my number back!


Deena July 4, 2017 at 6:13 pm

The Corporate Office contact #for Cricket that is posted is a busy tone therefore u are unable to speak to anyone. GO FIGURE


Deena July 4, 2017 at 3:31 am

Of course not at 2 am … Why are u just now sending this?? Are u SERIOUSLY ASKING ME TO EXPLAIN MY ISSUE? R U really that so sorry stupid when there’s been numerous emails that u and I had been sending daily since a week ago. Do u not have the ability to have any common sense to GO BACK and read my problem ? And u email and tell me there is no calls available at this time. I EMAILED THAT HOURS AGO. Unbelievable. This is really pathetic . DOES ANYONE THERE CAPABLE OF DOING THEIR JOB?? I am baffled and really haven’t ever dealt with a bunch of IGNORANCE that I have with this service. Y’all are a joke .. I don’t want to have any more emails from CRICKET ITS OBVIOUS THAT ITS IMPOSSIBLE TO MAKE YALL UNDERSTAND WHATS BEEN GOING ON




William williams June 22, 2017 at 3:10 pm

I purchased a phone ported my number over to your service. I purchesed your four gig service decieded to buy a larger plan. I noticed i had some credit the prorate was lower then my credit went thru. My service was increased twelve hours or more later my service was suspended. I was told my account was overdue and i changed my due date when i started service on the first. I have my screenshot of the current time about 154 pm. It says 8 days left pay by june 30 u owe 43.67. So for my last 9 days of june i must pay 43 dollars. 563213XXXX my number help arcbound420 at


deena June 19, 2017 at 10:37 pm



Ella Fulto June 19, 2017 at 10:00 pm

My phone had no service all day today 6/19 so I called the office in Atlanta and was told to go to the location where I got the phone in Texas. It seems that someone in Tuscaloosa, Alabama brought a new phone on my account and was using my sim card leaving me with no service. I asked for a new phone and a new number. It seemed that the employers were more concerned that it was not their store that made the error than helping me out. I was given a new sim card but my number was not changed and I was not pleased. The address is 524 15th Street East,Tuscaloosa, AL 35401-3232 Phone number 205-561-6970. The sales person name is Caitlin H. The invoice number is 77092in5408. Please look into this because I am not happy and will be seeking advice from others.


Michael June 12, 2017 at 6:37 pm

stop telling your store manager that customers have to buy phone insurance.. never heard of a phone companies making customers buy phone insurance..ten bucks says I will never hear from anyone


Shawna May 6, 2017 at 5:42 pm

I am with Verizon, and recently purchased a new phone. So I decided to help an employee of mine out and give her my old one. It’s an iPhone 6. She currently is with you, Cricket. However, when we called her local branch at 2810 Ryan st Lake Charles, La, and spoke to the store manager, Olivia, we were informed that “she” would not accept any phone not purchased from Cricket. Olivia went on to say how she’d had someone bring in a Sprint phone and didn’t tell her, and that the internet stopped working on it.. We then told her that we weren’t concerned with you all warranting the iPhone, just wanted to have service on it. Olivia then stated that No, she wouldn’t do it, but that another Rep might. We then asked what was the corporate policy on it, to which she stated she didn’t know. Afterwards we looked online and see that in fact you do accept outside phones and are in fact advertising a BYOP plan! My employee prefers to stay with Cricket, but is considering switching to Verizon now as the Manager was so rude and unfair to her. It was the Ryan st branch Manager Olivia (337) 491-XXXX


Latosha for Darren May 5, 2017 at 9:21 pm

To The Corporate Office:

My brother Darren Davis has mental illnesses and I’m his fiduciary! When talking with him or just a simple interaction, you can tell that he doesn’t understand things easily!

Your store on 2420 W. Bethany Homes Rd, Phoenix,  AZ 85015, took a complete advantage of my brother and his disability!

On May 01, 2017, Darren went into your store and purchased a phone with your $60 service plan. He was charged  $130.59 totalled! 

Darren was told that if for any reason he didn’t like this phone or your service, he could cancel within 6 days of purchase and get a refund.

While looking over his bank statement, I came across the charges from Cricket Wireless of $130.59! After talking with Darren about this purchase, we agreed to return the items.

Darren took the phone back to the store today May 05, 2017, well within their 6 days exception period. Now only to be told after he cancelled the phone plan that he would only get the amount of the phone back!

Even with that being the case, he was still cheated out of more money!

Plan.          $60
Phone.       $20
Activation  $25
Totalled  about  $110 out of $130.59!!! 

Someone charged him 20.59 more than they should have! Now no one can seem to find this extra money charged!  This sales representative seen he had a person with a disability and he took advantage by ripping him off!

When I called the store on May 05, 2017 at around 3:40 pm Arizona time, the guy I spoke to said he was trying to be helpful until I asked his name! He said he would give his GM my information but wouldn’t give me the GM’s info or the person that serviced my brother!

I still haven’t received a call from the GM and when calling the 1800 cricket number, I got someone in the Philippines that could care less about my concerns! Overall this is the worst experience I’ve ever had with a cell phone contract and it wasn’t even mine!

Please look into this immediately to make sure you’re authorized dealers aren’t taking advantage of disabled people!

Latosha Lane for Darren Davis 


Tinajo Wyatt April 12, 2017 at 11:22 pm

I going to try to get a class action suit for false advertising. I hate Cricket. It is based on lies. I left T-Mobile only to see they do not have better data or anything. Won’t fix issue’s and Customers service is a joke. I lost job interviews due to dropped calls, no signal and defective phone. I over being lied too by phone companies who are out to get your money and not provide adequate service.


Glenn Eberhardt May 30, 2017 at 8:22 pm

I use my phone for work and when customers call me and I lose the call that is bad for business and I’m all my services and try to get Cricket to fix it is like a joke I got put on hold to be switched to a different person that happened 8 times and a lost call once and still nothing has been done about it


Janet Mrzlack March 4, 2017 at 10:00 am

I have been with your company now for many years I want to say 2000 , ( Sam Sarnickey)
was the area at the time and he talked me into switching to your company, and I did and up until AT&T merged with you I really never had a problem, now I am having issues and so are people I had switch to your company. I thought it was my phone and I called assuran and sent my phone to them because I kept getting a message say it wasnt able to read something and I would have to restart my phone, So I have been paying for insurance for many years and i have had to use it once because my baby put my phone in a glass of water, but that was back in 2004 , But since then I have had insurance and I paid a deductible of 130.00$ on a phone that I bought out right, samsung galaxy s4 , and I was sent a refurbished phone that was damaged and didnt work , It kept saying it couldn’t read the sim card so I called the insurance company and she had me take it to a store to replace the card, I did, and the manager told me that the phone had some damage to the phone and It was not the card. So the next day I called the insurance company yet again for them to tell me I have to send them my phone and they will look at it or pay 400.00$ and they will send me a phone and then I could send it back , well I cant afford for them to hold my money, and they say that the damaged phone they sent that was damaged when I received it was my fault and keep my 400.$ So now I have no phone. and have no idea how long that it will be before I get a phone, and If I will get another phone and is it going to be another refurbished phone that doesn’t work! yet alone I am paying my bill every month and do not even have a phone to use. at this point I am so aggravated. for as much as I pay in insurance 84 mo.( if not longer) x 5$ ( which i actually think is 7$ ( 84×5 =420 +130= 550.00$ ) is the cost of a new phone. so why am I getting refurbished phones that dont work and paying my monthly bill for a phone I cant use and now dont even have?????? I have always loved cricket and have never had phone issues until AT&T merged , I have always recommended you to people that ask , but I am to the point that I will not recommend you any longer and may even switch myself. Thank you for your time, I believe I deserve a reply. Loyal customer for at least 13 years if not longer.


Robert Eubank December 30, 2016 at 3:32 pm

Robert Eubank
Farmingville NY 11738
wabasaur at

To whom it may concern,

      My name is Robert Eubank. My wife and I have been Cricket customers for over a year (maybe even two). We love your service and your prices are unbeatable. However, we have encountered a problem.  Our phone’s are old and are starting to malfunction /not take charges. The day after Christmas we went to our nearest Cricket retailer to get some new phones. The associate informed us that all of the medium to high end phones were sold out and he would not be receiving another shipment for about 10 days.  So we tried our next closest retailer who was also sold out of phones. She suggested we order them online so we could have them in a couple of days. We ordered our phones online. I returned home last night to find a notice from UPS that they had missed us and needed a signature to deliver the packages. My wife and I both work and we have a very active daughter who needs to be shuttled about. I called UPS to inform them that we probably would not be home at the time of delivery and to ask about other options.  They informed us that it was the shipper’s stipulation that someone MUST sign for the packages. That’s fine. I understand that. These devices are expensive.  UPS said they would be happy to keep it at one of their stores so we could pick it up at our convenience as long as the shipper would allow it. I called Cricket to arrange this and they told me it is impossible to change. My wife also spoke to a representative and a supervisor later in the evening and they refused to help us. We even suggested they send the phones to our local Cricket store. Still a no.
      So, now the phones that I have already paid for, I am not able to get. I am quite upset about this. I didn’t want to order online in the first place, but I had to because I could not purchase a phone in one of your stores. I would like a solution to this matter. Please contact me when you can.

Thank you,
Robert Eubank 


Leave a Comment

Want to make sure Cricket Wireless sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: