Metro PCS Corporate Office

MetroPCS Corporate Office Address

MetroPCS Communications, Inc.
2250 Lakeside Blvd
Richardson, TX 75082

Contact MetroPCS

Phone Number: (214) 570-5800
Fax Number: (214) 570-5859
Email: Email MetroPCS


CEO: Roger D. Linquist
CFO: J. Braxton Carter II
COO: Thomas C. Keys

MetroPCS History

Metro PCS began in 1994 as General Wireless, Inc.  The company was founded by current CEO, Roger Linquist and Malcolm Lorang.

In 1998, MetroPCS filed Chapter 11 bankruptcy and emerged from bankruptcy in 1998.

In 2004, MetroPCS Communications began a subsidiary of Metro PCS as part of their restructing.

In 2009, a 3G network was launched.  This was followed by the launch of an LTE network in 2010.

MetroPCS is currently the 6th largest wireless network in the US with 9.5 million subscribers.  Although the company is a Delaware corporation, the Metro PCS corporate office is located in Richardson, Texas.

{ 178 comments… read them below or add one }

DENNIS November 20, 2015 at 6:02 pm



patricia November 17, 2015 at 9:34 am

Metro pcs dose suck. I was working for them and they said I was going to get paid salary and I only got chunk change for 2 weeks what the hell is up with this.


Samuel Thomas November 3, 2015 at 1:49 pm

I am sending this email to whom it may concern at the Head Offices of MetroPCS

Chairman, MetroPCS

Dear Sir,
I have been a faithful customer of MetroPCS since 2010 and have had no reason to complain until recently. In September 2015, I retired from the U.S Federal Government Service and decided to move to another country. Since this moved required the termination of my relationship with MetroPCS and the cancelation of my services, I requested two simple things:
1.- The code to unlock my recently purchased LG345 phone and
2.- Authorization to transfer my actual U.S telephone number to a new service provider.
First, I was informed that the phone would be eligible to be unlocked in 15 days, by that time that I would have already left the U.S. When I called back from overseas on five different occasions, I was befuddled by the various responses I received from MetroPCS. I was told that the information could not be emailed to me, that there was an app on the phone for such purpose (which required that I am in the US for it to work), that only the OEM could provide me with such information, and the list goes on.
After I gave the new service provider all the required information for the transfer of my MetroPCS phone number to their system, they got back after 15 days saying they could not honor my request since, after two attempts, they were unable to get MetroPCS to release the phone number I have been using for the last four years.
I am very unhappy with the unfortunate response from MetroPCS and hope that somehow your office could look into the matter and provide me with the needed assistance to solve this problem.


Samuel Thomas


Kimberly November 2, 2015 at 7:26 pm

I’m totally disgusted with Metro PCS. They scammed me. Sold me a phone that started having problems within the first week. I called the store, visited the store, spoke to customer service by phone and online and I can’t get any help. It’s been 3 weeks of this. I had to buy another prepaid phone through another carrier just to have a working phone. Total scam artists. STAY AWAY FROM METRO PCS!!!!!!!!!!!!!!!


Lisa Romano October 3, 2015 at 10:53 am

HORRIBLE HORRIBLE SERVICE!!!! All the reps do is read a pre written script and apologize on command. They never fix the problem. When you ask for a supervisor they just leave you on hold and every two minutes they come back on the line apologize and say there still looking for a supervisor to assist you. I’ve been on the line with METRP PCS for over an hour. I’ve still gotten no supervisor. The sad part about this whole matter is there is nothing I can do. There is no complaint department. So my only option is to continue to wait and wait and wait…..


Lee Midyette September 28, 2015 at 1:38 pm

On Friday 9-25-2015 I signed up for new service for my family one of your employees took the information he received during the setup and contacted my 16 year old daughter to hit on her. I have screenshots of the message he sent her. I contacted the police who was talked with your district manager and he said he is going to suspend the employee for a week. This grown man used your companies data to contact an underage girl and that is the what you are going to do? Do you screen your employees?

I can be reached at 919-454-****

Thank you,
Lee Midyette


bree September 24, 2015 at 3:40 pm

i was over charged , they refunded my card told me ten days it has been almost four weeks
they have no customer service and no leadership worst decision ever.. i guess i have to take them to court it will cost them way more than the $50 dollars they owe……
so disgusted


Tiffany G. September 23, 2015 at 3:27 pm

A little less than a month ago, I was unjustly fired from Metro PCS for something I did not even do. I didn’t get a chance to tell my side of the story. They were suppose to fire me and the manger that was there that day but they only fired me. I tried contacting the corporate office but they never emailed or called me back. If I ever had the chance to work at Metro PCS again I would certainly not.


Kathy November 1, 2015 at 6:11 pm

Contact the EEOC.


Timothy Bicknell September 17, 2015 at 4:37 pm

I purchased an HTC phone from your company on August 17, 2015. About a week after I purchased it, it started acting up, it shuts itself off in the middle of phone calls, my apps do not work half the time, and my texts do not work half the time either. I have tried 4 times to take the damn thing back to the store I purchased it from and they refuse to do anything about it, i went last night (9/16/2015) back to the store as I was instructed to do by Metro PCS customer service and was told that I have the wrong plan and that my phone does not work because of the wrong plan, bullcrap, my service plan has nothing to do with my phone shutting off. I now have called the customer service line 6 times and they refuse to do anything about this either. I am sick and tired of this poor service from your company. I am going to forward all of the information to the Better Business Bureau and to the Attorney General’s office, as this is fraud completely. I bought a phone from your company with the clear understanding that if it does not work, I have 30 days to return it no questions asked and that is simply a lie. Your own website states the following: Within the fist 30 days, If the cell phone doesn’t work properly when you receive it or stops functioning for a reason covered by the warranty, you may return it for a free warranty exchange. Just bring your cell phone to a MetroPCS store or authorized dealer and if the problem is deemed to be in warranty, an exchange will be made.
Your company is a fraud and your customer service is poor. I now have a phone that does not work and no one seems to give a crap at your company. F**K MetroPCS and there crappy service. Never again.


Ana September 1, 2015 at 11:09 pm

You are nothing but thieves. My 84 year old mother bought a phone on saturday. Unfortunately the phone didn’t meet her needs. She went to return it today and was told to come back next week when the manager was there because he had to authorize it. She only has 7 days to get a refund. Then when I called to ask why she was not given a refund today. The nice uneducated and rude clerk hung up on me. I then called their 888 number to complain and they told me that they don’t have a phone number at corporate head quarters. I googled it and indeed all numbers were disconnected and their email does not work. So thieves thieves and more unscrupulous thieves. I hope your mothers and grandmothers get the same team treatment my mother got to today you scum bags.I will see you in court and I will fund a way to get that clerk fired.


Mrs Calder September 10, 2015 at 10:47 pm

Yes, such big liars!!! The rep, Patrick, we signed up with flat out lied to make more money (Magnolia Ave in Corona next to Stater Bros)but we will be moving all lines. This service is nothing more than a bait and switch gimmick. You shouldn’t have to lie to get customers???? Or do you?


Rose P. August 25, 2015 at 6:23 pm

I had to turn my cell phone in 21/2 months ago due to the fact Metro had to update there towers. If not I would not have service. So, I trade my good cell in for a free Leon they, offered..I go in the Metro PCS store on 8/25 no computer working to sign in so, they have a list to sign in…ok sign in & wait wait wait…..FINALLY, call my name….the lady helping us no personality not even a hello…Yohana I believe from her name tag…..So, I explain the situation to her that, I DROPPED MY CELL CRACKED SCREEN….Need to fix? NOT AN OPTION she says….ok well then, I get another cell. So. I find one & Yohana says Oh it is full price…I said why is that? She says not her fault I dropped my cell..NEVER BLAMED HER FOR MY MISTAKE….SO, I SAYS WELL NOT RIGHT I HAD TO SWITCH MY CELL DUE TO TOWERS OF METRO..She said there policy..WHAT POLICY? No where in the store?? Asked to speak to MGR…Tiffany comes out & basically tells me I have to wait till September 4th to get a discounted phone….Cause I got a free phone 75 days ago….WELL I DID NOT WANT TO GET A FREE PHONE 75 DAYS AGO. METRO REQUIRED ME TO FOR THE TOWER CHANGE OVER…..Then she says its policy ok where is this POLICY WRITTEN? Here goes Mgr. saying the same words to me that Yohana did not there fault that, I dropped my phone…..I said history repeating itself which she pissed me off I THEN TOLD HER NOT MY FAULT THE TOWERS OF METRO HAD TO SWITCH…..I GAVE IN A BETTER PHONE WAS TURNED IN….She new I was right but, she stuck to some policy? Knowing I am a customer for a very long time approx. 8+ years…I asked Johana for the Corporate office phone number gives me a receipt Store #2018 4427 Cleveland Ave Fort Myers Fl 33901
877-719-2345.. So, I said fine I will pay 149.00 for a phone that you have on sale for new customers for the 39.00…Need a phone right….She says out of stock. Are these pl kidding me….. On way out of store told mgr Tiffany very disappointed in all this..So, in car call the 1-877 given to me. on hold again 35 minutes….explain all I wanted was the Corporate phone number gives me some bogus ADDRESS!! She keeps giving me the address of the store I had an issue with. Anna #908644….This one really was the icing on the cake for me….I don’t know how many time I can ask for a Corporate number…I said every Co. has Corporate numbers she continued to beet around the bush not giving me the number…..I WAS EVEN MORE PISSED….Then, she gives me the 877-719-2345 number again to call that number.. I said why? just call that, number…I SAID THIS IS THE NUMBER I CALLED YOU….SO, HAD BOYFRIEND CALL THE SAME NUMBER ON HIS CELL…SAME HOLD & WAITING PERIOD. SAID TO ANNA OK WE ARE ON HOLD FOR WHAT? Well she says go to 4125 cleveland avenue to see what they can do? For what? TOTALLY PISSED ME OFF I’M DONE…..SO, ANNA HAD NO KNOWLEDGE OF HER CORPORATE PHONE NUMBERS OR NAMES? INTERESTING WHEN YOU WORK FOR A COMPANY NOT KNOWING WHO ACTUALLY IS IN CHARGE…REQUESTED 7X CEO OR CFO OR COO NUMBERS NAME SHE ANNA GAVE NO KNOWLEDGE OF KNOWING THE CORRECT ANSWERS….SAD…..KEEP HIRING GREAT HELP….IT ALL STEMMED FROM A POLICY? SO WHEN I HAD TO TRADE MY CELL IN DUE TO THE TOWERS NOBODY MENTIONED THIS POLICY….ALL THIS COULD OF BEEN AVOIDED BY A MGR TIFFANY SHOULD OF HELPED THE SITUATION & NEVER SHOULD OF LET A CUSTOMER LEAVE WITH A BROKEN CELL….SHOWS JUST DON’T CARE…..SO,WHY SHOULD I CARE…..Glad I told them what I think of there service…


Ondrietta August 22, 2015 at 4:16 pm

Been on the phone for months and on line for months trying to get my bill paid online. The comments of others below mirror the treatment I received and, similarly, the lack of resolution. It’s a huge scam. The call center staff/supervisor says “I’m sorry” to me 30 times, in one hour, but no results. Needless to say, it’s truly frustrating. I suppose the other similar carriers operate in the same fashion. The corporate world is so toxic. What a huge shame.


Amirah Gilmore August 10, 2015 at 6:14 pm

I am a very pissed off customer first off I switched from boost mobile where I was a customer 10yrs listening to metro sponsores thinking I was going for a better prepaid phone my phone goes black after two weeks so I go to metro store where I bought the phone they said they couldnt help me after I explained that customer service said I have a warranty still no help so I call back they send me to another store I go finally I get help far from where I stay they order me a new phone my phone arrived August 5 the day b4 my birthdAy come I take my phone home charge it and go to bed only to wake up and see my phone is not charging so they basically replaced my broke phone with another broke phone I was so in tears the day of my birthday no phone and I already waited a week so I call today to see if it has came and the owner tells me its pending when I paid for my phone metro didnt give me shit and I want my f***ing money or my f***ing phone this is the second f***ing week with no f***ing phone I am going to sue the f*** out of metro if someone dont give me my sh*t going back to boost when I get my f***ing phone f*** metro pcs they need to b shut the f*** down pissed off customer


Corey & Bridget July 15, 2015 at 10:52 pm

I’ve been an on and off customer since 2003. Currently we pay $110/mo. for two phones. I can’t believe how lousy our service has been. She has called about her phone at least six times. All they claim they can do is reset the phone. We use GPS, and in the span of an hour-long trip, it lost the signal seven times. Calls are dropped. Text messages are either not received, or received way later. This is what we get for $55 a month??? Really??? How long have you guys been around now?? And you still can’t get it right?? All I ask for is consistent talk, text, and web for my money. Your commercials talk about “blazing fast 4G LTE”. Yeah, right. A few glitches here and there is understandable. After all, nobody’s perfect. But all the time?? We got a supervisor on the phone today, Justin-905628, who actually told my girl to “take her service elsewhere”. Wow!!! I guess when you have 9.5 million subscribers, what’s two lousy customers, right?? But what happens when those two unhappy customers keep multiplying?? Pretty soon you won’t have a company to speak of. I mean they did go bankrupt in ’98. I know what good customer service is, and this ain’t it. Take some pointers from more successful companies like Verizon, and FIX YOUR F***ING SERVICE!! Or you will go bankrupt again. Make the people who pay your salaries happy!!


Jessica June 27, 2015 at 8:30 pm

My father 77 yrs old walked into metro to tell them his phone wasn’t working . The accosiate told him that the phone is no longer affiliated with metro that they will give him a new one for no coast . My dad agreed and told them he wanted the same type meaning a simple flip phone with key pad . Instead the accosiate sent him home with a touch screen Android . He sent a 77 disabled man with a touch screen phone . My father went back the same day and told him it’s the wrong phone he doesn’t know how to use it and they laughed and he left . I have been calling my dad for two days and finally felt something was wrong and I got to his house and he was just sitting there in his room with contact to no one and my dad take medication and he needs me . I broke down in tears and when he told me they laughed at him I was so upset . I went to talk to the manager and told him my situation he told me he could do.anything and schrugged his shoulders and smiled at me . I will not let this goo even if I have to go to the court room and pay 300 hundered to file on metro pcs for making my dad feel less because he can’t use newer technology . The address of the manager named Moss is at 5405 s texas ave Orlando Florida 32839 . (No Limit talk 2 Americana ) they should be ashamed of their self


me August 13, 2015 at 11:32 am

Reading this, I wish I could shake the hand of the manager for having to deal with you. My grandpa is 89 and disabled and learned over the last 2 years how to use a smart phone. Also with andriod their is a basic setting where all you do it email, text, and make calls. So you click the phone and dial the number. If he can’t figure that out then he probably should go to the eye DR. before getting a flip phone. He may be old and resistant but he isn’t mentally handicapped, don’t belittle his intelligence.


Kimberly November 2, 2015 at 7:18 pm

That is disgusting that you think her and her father’s misery is funny. She clearly stated her father is a 77yrs old and disabled. Just because whoever you know at 89 can use a touch screen phone doesn’t mean everyone is the same. He has a disability. Learn how to read and furthermore, keep your rude comments to yourself. Wow, shame on you.


Timothy Lamb June 25, 2015 at 7:18 am

I walked into the metro pcs in Barberton ohio to pay my bill, Which was the first time I did this because I have paid by credit card for well over a year. First of all I walk in and there was rap music blaring so loud I could actually hear it from the parking lot. (I mean loud). I’m standing at counter to pay my usual $66.00. The man behind the counter tells me that it’s $69.00. So I say what’s going on, I usually pay $66.00. So he says it’s $3.00 more to pay in the store how in the fuck do think we keep the lights on. And starts acting like a ghetto thug. Using his body language forward trying to intimate me. Im thinking what the heck is going here. So I paid and left. Needless to say. This was so unprofessional I am appalled. I would suggest a better hiring process. This was on 06/24/15 @ about 2:00 or 2:30. I will never walk in to pay again. PLEASE DO SOME THING.


Michael D Francis June 23, 2015 at 11:44 am

I called granite city ill store about a problem and the man was rude and hung up on me will someone please call me before the 30th so I will keep your service I like it and would like to keep it but I didnt like being hung up on my name is mike FRANCIS please call me 618 709 ****


Maria Teresa Munoz June 18, 2015 at 11:09 pm

I found out today that my identity was stolen at a metro store I wasted 4 hours of my time and no one can help me or give answers. This was someone from metro because they are the only ones with access to my account. There is no answers when you call even in person. I will make a police report and see if I can check with a lawyer to sue this company for identity theft.


Eric Jones June 3, 2015 at 3:37 pm

I had and have been having such a horrible experience with a Metro PCS store in Westland, Michigan. I’m a new customer to Metro for only 2 days now and regret the switch. I was given a phone that all of the functions promototed do not work. The indicator does not come on when I receive a call or text. I was told on 6/2/15 to come back with the box and receipt and the phone would be exchanged. When I walked back in today, I stood in line for an eternity only to be greeted by a front count person who was extremely rude and kept cutting me off as I tried to explain why I was back. She immediatly told me that I needed to see a manager and to step to the side while she waited on more customers. She then yelled across the store to another employee half explaining to her why I was back. I tried asking her if she could check the store inventory for another piece of equipment or a different type and her reply to me was “I told you that you have to wait for a manager”. WOW. At this point I just want my old service carrier back and not worry about the $8 a month savings. Not worth the customer service nightmare. I am currently working in an Executive customer care capacity for another large corporation and would immediatly remove an agent for that type of behavior. The manager came from the rear of the store and heard me asking someone for the lady’s name and did not bother to interject at all. He sat at a work station and just yelled “next”…WOW again…I’m trying to spend more money or get what I originally paid for to work and this is what I get?? I’m sure that I wont hear back but this forum seems to be the only way to make contact as no other phone numbers or emails are posted.


Charles Johnson May 23, 2015 at 2:08 pm

First of all, I like your service but your tech dept. SUCKS ASS!!! It’s been two weeks talked to 8 agents, 3 supervisors and the same stupid shit is repeated over and over and I still can’t access my account. The terms of conditions page pop up after I sign, it give me the option to accept or decline. If I decline of course I can’t move forward. If I accept I wait 5 seconds and in the bottom left corner under the decline tab in red “unable to update the terms and conditions”. If the idiots you have under your employ can’t figure it out you need new idiots! I’ve had service with your company for many years and if I was able to retrieve my call log after dropping your service you’d be so f***ing fired! Your dummies are too stupid to write a temporary patch to disable the terms and conditions page to allow me access to my account? This is some dumb shit! You won’t fix the problem or come up with a temporary solution. I’m so f***ing tired of calling these numbskulls who won’t or don’t make a note on the account about the problem/complaint so I’m not forced to do the same dumb ass dance with the idiot who answers the phone.


dora June 2, 2015 at 12:54 pm

I have the same problem, did you solve it?????


Charles June 3, 2015 at 5:41 am

No!!!! these jerks have not fixed a thing!!!! it’s been 3 weeks. I’m STILL waiting on these goons!


Charles June 3, 2015 at 5:43 am

On the phone with another agent doing the same dumb ass dance!


Joe May 20, 2015 at 3:53 pm

I am writing this to bring to your attention a Metro PCS store that is giving your name a horrible reputation. If I had a company and had a dealer conducting business this way, I would shut them down or take away their right to sell my product. I have read several reviews about Metro PCS and sorry to say, most are negative. If there are more stores conducting themselves the way this store is, I can understand the poor reviews.
The store is Metro PCS (C and K Wireless) 7495 W. Atlantic Blvd, Delray Beach, FL 33446.
The sales girl was Gabriella and the Manager is Mohammad T.

To be brief, the store sales girl and manager outright lied to me. I am a T-Mobile customer. My daughter is a Metro PCS customer. It was her birthday and I thought I would do something nice and buy her a nice phone because she always had to use an inexpensive phone. I was interested in a Samsung Galaxy hoping to find a Galaxy S4. I know 5′s are out and 6′s coming soon, so I thought if I could find a new 4, the price should be coming down.

I walked in the store near my home and Gabriella took care of me. She said she had a new Galaxy S4 and the price was $450. I felt that was a bit high, then Mohammad jumped in and confirmed the phone was new and lowered the price to $400. I took it and gave it to my daughter the next day for her birthday. A few days later, she went to her local Metro store to get it activated. That is when she was told it was a refurbished phone and called me to ask if I knew that, and I said no, it was new! I took out the receipt. The credit card receipt was stapled over the store receipt blocking the text under it which said refurbished on it. I never saw it. I was lied to and duped. I called the store and they said it says it is refurbished on the receipt so there is nothing they can do. I asked for the owner and talked to a Mike, they would not give me his last name. After expressing my anger he finally agreed to give me my money back, however, when I went there they charged me a $47.81 restocking fee which he said nothing about over the phone. So it cost my daughter $15 do activate the new phone and then $30 to reactivate her old one again, plus the re-stocking fee for a total cost of $92.81 and I have nothing. They are liars and use deceitful practices and has given your name a poor reputation.


jerry j June 1, 2015 at 11:33 pm

They cut my phone off after 3 weeks


Kevin C May 17, 2015 at 3:47 pm

I have been with Metro for 3 years. I have been extrenely happy with them. HOWEVER. I was forces to change phones because of he merger with T-Mobile and was told that i would have to pay a small price difference to get a new phone to stay a customer. Lets see I am a loyal happy customer and now they want me to pay them to stay a customer thats not how it works with me, you are making changes that i do not care about and really do not want so no I will not pay a dime.

I was told that the new network would be a lot faster in both 3G and 4G. I went in to see what i could do cince i had no extra money for an “upgrade” to a comperable phone and was told that the next day a promotion was starting for a free comperable phone. Went back the next day and they wanted to give me an Alcatel. I have known no one that did not have nothing but problems with them. I had an LG Motion the comperable was the LG Optimus F60 they gave me an L70 and said it was comperable, I told them it wasn’t and why. They insisted it was I said fine but if it was not I would be back and expected a comperable phone. It was the piece of crap that i expected and ould not do what i neded it to do. Less than half the memory, no usb tether capablity but it was a bit larger phone. Went back to the Hudson FL and spoke with someone that told me that he was a close to a manager as i would ever talk to. As I spole with him he had a smirk and stood like a bouncer at a rock concert. Then he told me nothing would be done and to get out of his store. I asled his name and was told he wuld tell me when i left at which time he said i did not need to know his name.

Had the one I talked to not acted as he did i would have just dealt with it and went to Boost or wally worlds plans mext month. Instead I rode 2 miles to another store in the same franchise and explained the situation, the guy there described the pompous jerk to a T and said his name was Raul. After a few different routes to try to help and eventually called one of the area reps who after hearing the whole situation called the first store and told them to do what they should have in the first place and that was comp me the F60.

Now the issue is that you have to pay extra for the hot spot, the data in 4G is still not much faster than it was before, 3G is slower and even setting a new access point using the t-mobile network actually made it even slower. I was geting speeds of 15kb/s in 3G which is capable of close to 1Mb/s, not faster network runs at closer to 4kb/s. I was told to go to the corperate store 30 miles away and see if they could help. I am on a bicycle so that ain’t happening. Finally for a number for the Tampa corperate store, but it takes me back to th same place as 611 does. Next i am calling corperate in WA and see if they really want to retain a customer or not.


H Bub May 15, 2015 at 5:32 pm

Okay here goes. I was told i had to upgrade to a TMobile phone. monday 5/11 I went into Manteca CA store 1166 n. main street. The sales person talked fast and low and was hard to understand. She talked me into a “bundle”. Today i went to return the accessories i did not need.. The same person was there. I asked to speak with the manager. She said she is the manager. The receipt says Gabriella, but who knows if that is true. She said ” No returns..All sales final” . I told her i did want extras. I was just upgrading phone because Metro told me to. Yes, i signed a yellow contract, but she added AFTER i signed it that “all sales are final”.. I ended up paying $131 for an upgrade that should have been FREE…..I asked her for the name and number of the OWNER of the store….she said she doesn’t know who it is………this is bad business.!!!!!
That is only part of the story. I got home on 5/11 and the phone did not work. I took it back to manteca store. She tried it and it worked fine. I got home and it did not work. I called Metro.. (ended up being like 4 times) They did troubleshooting, more troubleshooting, refreshed and refreshed nothing worked. This morning i spoke with a metro supervisor (after being on hold for a supvr for 45 minutes) This is now Friday 5/15. I went to the Tracy metro store and he told me that i need to use wifi where i live. (im out in the country) Yet, Metro had said that my coverage is excellent. Tracy Store also told me that the Manteca store ripped me off…. that i should take the accessories back… He also told me to go to the Stockton store on March Lane, which i did. They issued me a new phone. They also said the Manteca Store ripped me off. I have spent so many personal hours driving from store to store and also talking on the phone to Metro PCS.
And guess what ??? the new phone does not work either. I have to use wifi at home in order to make calls. If i find that i am being charged for WIFI i will be DONE with METRO PCS ………………….. BTW, my old metro phone worked just fine.
I am totally fed up and disgusted with MetroPcs.


Marlene May 15, 2015 at 5:03 pm

This is so far the information if have acquired. Metro PCS is making us upgrade to new phone because of a new network. Meanwhile, I paid $500.00 for my phone and they want me to dish out another $200.00 for the MANDATORY UPGRADE. This is ridiculous and unacceptable.
MetroPCS Corporate Office 2250 Lakeside Blvd, Richardson, TX 75082-4304 (214) 570-5800 (spoke to 61047 Lianna) the CSR was of absolutely NO help.
I was not able to get any phone numbers. But I did email and am waiting for a reply.

CEO: Roger D. Linquist, CFO: J. Braxton Carter II, COO: Thomas C. Keys
Thomas C. Keys – Executive Vice President and Chief Operation Officer, MetroPCS Business Unit
John J. Legere – President and Chief Executive Officer
David R. Carey – Executive Vice President, Corporate Services
J. Braxton Carter – Executive Vice President, Chief Financial Officer
Peter A. Ewens – Executive Vice President, Corporate Strategy
Jon A. Freier – Executive Vice President, T-Mobile Retail and Direct Channels
Thomas C. Keys – President, T-Mobile Indirect Channels
Gary A. King – Executive Vice President and Chief Information Officer
David A. Miller – Executive Vice President, General Counsel and Secretary
Larry L. Myers – Executive Vice President, Human Resources
Nevill R. Ray – E,V,P, and Chief Technology Officer
J. Andrew Sherrard – E,V,P, and Chief Marketing Officer
G. Michael Sievert – E.V.P. and Chief Operating Officer
Board of Directors
Timotheus Hottges – Chairman of the Board
John J. Legere, W. Michael Barnes, Thomas Dannenfeldt, Srikant M. Datar, Lawrence H. Guffey, Bruno Jacobfeuerborn, Raphael Kubler, Thorsten Langheim, Teresa A. Taylor, Kelvin R. Westbrook


Josiah Hendricks May 13, 2015 at 11:08 am

Wow as if this experience could possibly get worse. After calling all morning and the phone not being answered they finally picked up. I was immediately put on hold for 45 minutes. I hung up called back and informed the young woman who answered that I was put on hold for 40 minutes. She actually laughed. She found this amusing. I asked for the store manager evidently she was in a meeting and was unable to speak. I would like assistance immediately. I am trying to PURCHASE YOUR SERVICE and I am literally being ignored. I would like to conference call the Corporate Metro PCS store location on Lincoln St in Worcester, Massachusetts and have somebody witness the absolute negligence of these employees. You have a promotion on your website that advertises a good deal. I drive 45 minutes from my job to go purchase your service and these CHILDREN you have running the store are LOOSING YOU MONEY. Seriously this needs to be resolved and I have had nobody contact me despite hours and hours of speaking with several CSR’s and requesting managers nobody seems to know the store policy. I do because its advertised in the store they have the same terms and conditions as the promotions online. Please HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Josiah Hendricks May 13, 2015 at 9:40 am

And one last thing for good measure I’m calling the store to speak with the REAL MANAGER and they are flat out ignoring the calls. You need to resolve this asap you have store of inept employees. (508)852-**** is the number see for yourself. I called last night and they did answer.


Josiah Hendricks May 13, 2015 at 9:27 am

Just to elaborate this occurred at the Lincoln St. location in Worcester, Ma. In addition to Greg’s refusal to allow me to do the new promotion he also demanded to know what I was going to do with MY phones. The two phones I PURCHASED AND OWN. I found it intrusive and overstepping. I need to reiterate my account was canceled I was not a Metro member and Greg refused to let me purchase your service and products. After he refused myself my fiancé then attempted to open an account as she has never been a member of Metro. Greg denied her on the grounds that she walked in with me. As if my fiancé was merely an accessary to myself, a possession. It is 2015 and behavior like this is detrimental to your company’s already poor customer service reputation. I think if your website is directing me to a CORPORATE LOCATION to get these promotions I should not be falsely advertised to get in the door. Make this right metro.


Josiah Hendricks May 13, 2015 at 9:05 am

What awful customer service and customer appreciation. I have been with metro for 2 years. I was considering switching to boost for a cheaper plan. As I went to cancel my plan with Metro I saw that a new promotion was available BOGO for select 4g phones. I also saw that they now offer $50.00 for 2 lines. I walked into a Corporate Metro PCS location which advertised all of said promotions. I requested opening a new account and buying a phone adding a line and getting the second phone free exactly as advertised. The rep Greg Tejeda (Claimed to be the manager and was not) said I “Was just trying to take advantage of the promotion.” to which I responded yes Greg that is exactly what I would like to do. As a returning customer why should I not be able to use the same promotion as a new customer. That concept is so counter intuitive to keeping your customers around. I spent 3 hours on the phone with “Customer Service” who knew nothing about the promotion or the stores policy. Unfortunately I was better informed then anyone I spoke with. I have read the terms and conditions to the deals and nowhere does it specify that anyone who has ever been a customer is excluded from the promotion.
Greg called it negative growth. I think negative growth is losing a customer. I think you should make this right Metro and get your Corporate locations on the same page at least adhering to some form of policy.


chaatina m. May 7, 2015 at 9:32 am

I had a horrible, unforgettable experience at Metro PCS on 05/04/2015. I went into the Metro PCS at 3100-4 N. Main St. in Jacksonville Florida to upgrade my old phone. I had a SD card in the old phone with 3,000 photos ranging from my pregnancy progression with my only child, her birth and current milestones through life. The Hispanic Metro authorized agent told me he could transfer all my pictures from the SD card to the new upgraded phone but added it would take some time. I agreed to leave my phone overnight so he could transfer all 3,000 photos to my new phone. When I returned the next morning to get my phone, I noticed the agent only transferred 700 plus pictures to the phone and a lot of my sacred pictures were missing. I demanded to know where the other 2,000 plus pictures were and asked where my original SD card was. I opened the new phone and noticed he had not put the SD card back in the phone. He ran to the back office grabbed a SD card and put it in my phone. After scrolling the phone’s gallery, I realized this was not the original SD card I gave him. I repeatedly asked him what happened to my daughter pictures and my pregnancy photos. He kept telling me he transferred them to the new phone and refused to admit he still had my original SD card somewhere and had swapped/switched out my SD card with all my pictures on it for a blank card.
Moral of the story, the Metro agent stole my original SD card with my personal pictures on it and disputed me down he had given it back to me. I hate I ever went to this store and I am angry the Metro agent lied about my SD card to use for his own personal gratification. To make things worse, I called Metro customer service to make a complaint and nothing has been done. It makes me wonder how many Metro agents are dishonest and keep people SD cards with their personal pictures on them to use for their own reasons? Needless to say, I am dropping their service and going with a more secure cellular carrier.


Bbabbs May 5, 2015 at 3:23 pm

Bunch of Buffoons that call themselves Metro PCS Customer Service Representatives. 5 different answers to a problem & none of them correct. REALLY??? Obviously, it is a 3 ring circus….. and they love to act….so, enjoy their show! Their incompetent employees!


joey montana July 6, 2015 at 4:15 pm

sometimes customers make it hard for the customer service rep to do its job. they have the ability to read the manuals and to go thru there phone but nooooooo!!!!!!!!! they call for everything and anything . have you ever thought that the reason behind the issue is yourself and not the metro agent maby you customers need to be a little more intellectual.


Anonymous1 July 7, 2015 at 9:55 am

After 3 weeks of dealing with “customer service” believe me it is metro pcs not the customer.


LORRAINE April 16, 2015 at 2:19 pm

DON”T walk RUN away from this company. If there is a problem the people are nasty and rude and its virtually impossible to get anything resolved . Glad I don’t have a contract any other company HAS to be better than Metro pcs and I am in the process of changing now.


Analisia April 12, 2015 at 9:59 am

Had the WORST CUSTOMER EXPERIENCE TODAY at your New Braunfels location…
This may get deleted but I hope not because I am hoping to save others from this experience….Today I went to a local purple prepaid phone place and literally was almost assaulted because of their mistake. When I first went there, they had music playing with cuss words and were cussing themselves. (I had my 4 and 2 yr old with me) They were eating greasy chicken while activating my phone. That incident, I brushed off… (stupid me, I know) This time, there was an issue with my phone (no human error found) so they ordered a new one. When the phone did not come in (when told it would) they did not notify me at the primary number (the working line). They also wanted to charge an activation fee for something already activated. I called Metro and expressed my concern just to find out there should be nothing charged. I told the girl working there that I was going to report them and walked out. The girl walked after me outside and charged at me and started yelling at me. I had my children in the car witnessing this tasteless human beings actions and crying. (Their father was with them) She also had the nerve to tell me NOT to come back to HER store…lol seriously? So I now I am out a phone that I paid for and the best Met..I mean that purple prepaid phone service could do was offer $20 off my bill(which doesn’t even matter to me)….It’s the principal of the matter. So if yall go there please watch out.


jason acree March 21, 2015 at 7:15 pm

I just went into the metro pcs at the corporate store on SANTA ROSA AVE in SANTA Rosa california and the manager jose was completely out of line. Ive been a business man in sonoma county for many years and ill tell you what, ive never fired anyone but this guy absolutely needs to be demoted. Right away he got angry and hostile with me. I have never been treated so rude he even got in my face like he was going to hit me.


mike March 17, 2015 at 7:52 pm

Me and my wife were just very disrespected by customer service. We called with an issue and while on the phone the reps were burping into the phone and treating the issue as a joke (tony #2311) all I can do is advise everyone to contact the better business berue and complain and get metro to learn better business and not be rude to their customers


navon gassett March 11, 2015 at 7:50 pm

I’ve had my service for two weeks.. everything was great up till today… i’ve been with out service since 1:30pm I’ve called an talked to a bunch of folks talking bout they can help the problem umm yea that was so untrue.. I’m pissed with the service an customer service I was giving I ask for corporate number she tell me I can write them ummm like Wat type of game is this.. so I asked for my money back but yea she tell me she can’t do that either den say if I don’t keep it professionally she will end the call.. hold up now this is my hard errand money u talking bout hanging up on like I want to knw how can I get all my money back … I’m mad as hell like 1st off this is my job @state I’m a manger an must hve my phone on @all times yea pcs makes that a issue. But wants crazy is u want your money on time or my service will b off no shape form is that right… I’ll b gladly waiting on u to contact me bout my money back! Would give u my phone number but yea the phone dnt work so I’m going to tke my money an go else were. Bad service bad business bad customer service jus all BAD BAD BAD.


Meshallie March 10, 2015 at 5:31 pm

Heather Denise Browning
28 mins ·
My Google Reviews on MetroPCS on Seymour Highway.
Neither my husband nor myself had service from the time we activated our phones, Wednesday, to Monday (5 days), but kept being promised by Customer Service it was because our numbers had been ported in and the towers were just taking a while to pick up the lines. False!! I went into this store to get a refund and the girl working was VERY RUDE, would not let us talk without cutting us off, and complained about how they would now not be able to resell the phones. NOT my problem! She then told me I could not get refunded for my case also purchased that day, mentioned how it would fit her phone, and then it disappeared! She never apologized for ‘losing’ it, just said “I really don’t know what I did with it. Oh well…you didn’t want it anyway, right?” UM HELLO…I PAID FOR IT. YES I WANTED IT! I had made a joke about throwing it away since I would no longer have a phone to fit it. She said “You shouldn’t have told me to throw it in the trash then.” Well first of all, I wasn’t talking to HER. I was joking (frustratedly) to my husband. I asked the guy she was training to help her look for it. And she said “He’s not going to get his hands dirty by digging in the trash. There’s nothing we can do about it. It’s not our problem.” Funny. It IS your problem! YOU STOLE IT!!!!!!!!! I’ve NEVER been so disrespected, unappreciated, and on top of all that, I got robbed right in front of my eyes. The manager is equally as hateful. Horrible, horrible place of business. I have contacted corporate and will do everything in my power to make sure no one else is treated this way. Would give 0 stars if I could but it wouldn’t let me so…


Ernie Devey March 3, 2015 at 10:06 am

In February of 2015, upgraded my daughter to a new phone, and was going to switch carriers at the same time. So we ported her number to the new carrier. After a couple days of talking with MetroPCS and the other service, came to the solution of her new phone would not work on the new carrier. So wanted to port her old number back to MetroPCS, After hearing of an excuse of having to wait, then MetroPCS computers was having trouble, now 2 weeks later. Getting the excuse of the old number is already given out to someone else. Not good customer service. Another reason to leave.


tim young February 10, 2015 at 12:19 am

on1-31-2015 i purchased a zte zmax cellphone from 65 douglas ave holland mi , 49423 i brought the cellphone home and i noticed that it had no volume , i took it back to store and was told that the phone was defected and that i would receive a new one in three days.. i went back to that location to pick up the phone and was told that they are out of stock ….today is 2-11-2015 and the store has not ordered me a phone ..i was told that they will check with the destributor every day for a phone .i am looseing money daily due to this matter and i feel that it is unjust due to i received a defected cellphone and i watch them daily see the same phone and they will not exchange mine…..


Laurie January 31, 2015 at 2:19 pm

For four years I’ve been making my payment online using my MasterCard debit card. All of a sudden Metro PCS can’t accept my payment because the system says my card isn’t valid. I spent two hours last month on the phone with supervisors and ended up paying my bill using a credit card–which was the last thing I wanted to do. The supervisor did at least waive the $3.00 late fee because by then my payment was late. Now, this month, I’m trying to pay on time and the system won’t accept my card. I was told by a rep that Metro PCS just updated its system and now my card isn’t recognized. Then I was told that I made too many attempts to use the card and THAT’S why I can’t use it. I have thousands of dollars in the account, my bank says there’s nothing wrong with my account, I’ve had the card for over 20 years, I use it every day, and Metro PCS is the ONLY merchant that can’t accept it. I’m told I have to go into a Metro PCS office and pay my account and PAY THE $3.00 SERVICE FEE! Or, I can pay using my credit card and pay interest. Talk about a racket. I called the home office hoping to get a resolution and when I said I was ready to drop my account, the guy actually said to me, “So, you want to close your account? I can help you do that.”!!!!! They don’t even care that customers are walking away! What a crap-*#&%! company.


Matthew Molodecki March 13, 2015 at 11:47 am

the same thing happened to me. I attempted to make multiple payments online answer my telephone app but it kept saying that my card was not good. then, I was told to call customer service by today so that my phone would not be disconnected and if the system could not take my phone payment to request a 48 hour extension until the system was working again. however, today I attempted to call customer service to make my payment request my 48 hours extension but the system will not let me through saying that I have to pay my amount owed I was going to get disconnected today. Therefore, I was forced to go to the store today and the salesperson told me that they could not do nothing about it and that I have to pay $3 or I was going to get disconnected. I asked him to call the company and he said that he couldn’t do that. Therefore I have to pay $53 on my bill $3 extra and then I called customer service finally getting through and I was told that I should have the guy call for the back line to the dealer support line. the customer service representative of the telephone told me that she could not refund the $3 but a secured credit my $3. I don’t think that this is fair even though it’s only $3 it’s the principle of the thing. I’m also very upset that I couldn’t get to anybody at the corporate headquarters.


Richard W. Lewis II January 27, 2015 at 5:59 am

Had service 6 months phone still not working right!!!!!!!!!!!!!!! They do not care!!!!!! But be late on the bill! Cutoff!!!!


kristin January 22, 2015 at 4:17 pm

Im have problems with the Alcatel one touch fierce 2 and its freezes and the charging port is lose and I hard to master reset my phone factory reset it and it getting worse and I try to get a new pne and still no phone I should of went to a different company I called the metro company and they said if I want a different phone I have to pay for one but im sick of this company I told my friends and family not to get this company its not Good


Krystal shelton January 11, 2015 at 6:26 pm

I bought a phone January 4 2015, my calls were all distorted so I went back into the store they said it must be the phone so still under warranty but over a hour of talk time they ordered me a new phone said it would be in in 3 days. This was o. The 7th of january its now January 11 still no phone. As the days go on my phone gets worse. All my calls are being dropped when I have full reception. And still I can’t get picture messages.all the girls that work at the metro PCs store located at 6160 Arlington ave riverside ca 92504, except the one who originally sold me the phone are rude unhelpful. The guy I believe is Daniel and the girl I think her name is Lovie. Are the only ones who are great and helpful. They are the only two who know there jobs and what they are doing.I’ve never had a cell phone company treat me as rude and inconsiderate as this one.


joseph White Eagle March 24, 2015 at 1:32 am

I wish I would have read these reviews before I went to metroI can see why metro says no mass lawsuits the first 4 reviewsI have experienced all phases of this including the zmax piece of crap phone it only has 11 gigs not 16 I was lied to by the dealer. service sucked when I hit Arizona and Texas no data for a month and a half paid the bill second month still no resolution because of misinformation given by the company on several different issues I got stuck in Arizon metro store or service center customer service keeps giving different information and various issues offer me two weeks of credit last week but because I can’t get ahold of corporate offices and asked for them to go ahead and do that temporarily today my phone bill is due they told me to jump in a lake 3 times today ain’t happening I spent from 3 till nine last week on the phone trying to get ahold of a supervisor metro always was it crappy company merging with T Mobile just brought tmobile their problems maybe this consistent service issue by the people obviously that everyone found this site to complain on but because of this company I have lost close to $600 due to missing information and having to rent a hotel for 3 weeks because I have no data service at all in Arizona after I was told by them I would I’m currently stranded until next month because I had to spend $300 on a hotel in a small town just so I had WiFi service so I could do my church work they are fully aware of all the problems here in the lies that I’ve been told and az up tonight I probably won’t have a phone number tomorrow because they refused to even give me the two weeks credit they promised me last week it sounds like their customer service is in India or the Philippines like about three dozen other company corporations that I’ve dealt with in the last 2 years why I know where your jobs are going overseas to people who couldn’t care less do you have no recourse against that’s why you get the crap you do from these customer service numbers 99% of these corporations have outsourced their customer service and taking away your ability to communicate with them so they don’t have to be honest in the United States with our service and/or their product this is been my experience you can see by metro no Group lawsuits the thing or fully aware of what they will be doing and making it impossible for a group of people with similar problems to come at them full strength I had friends they had metro seven years ago the things that go on now went on then and they haven’t changed I’m so pissed that I’m going to put my phone number on this webpage so we can talk about what we should do these corporations for screwing us did you know the t mobile rep ceo as a 400,000 dollars salary but get a total of over 12 million in bonuses kick back to stock up sinceI’m so pissed that I’m going to put my phone number on this webpage so we can talk about what we should do these corporations for screwing us did you know the t mobile rep ceo as a 400,000 dollars salary but get a total of over 12 million in bonuses kick back to stock options a year according to t mobile site metro is owned by T Mobile contrary two statements by metro that their separate and by T Mobile service their separate as well… This phone number may be disconnected temporarily but it will be back in service so keep trying I believe there may be something to massa can do I’ve been ripped off the light to treated like garbage by corporations I’ve done business with with crappy products and service for 5 yearsbut when I saw the T Mobile executives excessive bonuses off of our sweat in our resources that kind of infuriated my little person the Philippines India Colombia Jamaica Brazil these are just a few of the places that I have spoken to customer service for United States corporations and knowing the pay scales of this country these people got no reason to be pleasant to you except to keep their jobs however I have to be on the fair side I have met some great people in conversation from these countries on the phone and don’t be too hard on these people especially the ones who answer because they are bound by a set of guidelines that they cannot bypassI truly feel that all companies who have out of country customer service should be boycotted by the people of the United Statesuntil such a time as they quit hiding their corporate numbers and start hiring locally in the country so that people who understand the hardships involved with the excessive amounts of money these people charge us for our services most of them think that contracts or only enforceable by them in your contract on your in you can kiss there booty MetroPCS is not seen by me do you have done anything but get worse with their merger to tmobile please feel free to copy this and send it to everyone in the country you think might be willing to join in a boycott I’m sick of being screwed by corporations who won’t keep their end of the contract I know people who have had problems with service lies not getting service promised and these companies are just a few that I know of you’ve heard of her testimony about or dealt with personally… a Zeus technologies .metro pc’s .AT&T ,,net10 which also has five other companies attached to the same corporation,they are straight talk safelink tracfone and 2 others you can get their names by calling your customer service number at net10 and it will list all the companies that emerged under that corporation my phone number tonight is 989 – 443 -**** my email is simplew***** ……use my email if the number doesn’t work call me crazy but I’m so Pio did corporations in their robbery of the people may be together we can figure a way to solve this problem as a country it’s time corporations new without you they wouldn’t have their yachts and mansions and be eating caviar well you can’t put a price on the table for your kids that’s not what this country stands for it’s about time you realized you don’t have to do this a fair market is what I asked Dish Network was also another one who gave 60 stations and said a hundred twenty caught them in the act several years ago and ended up getting a credit charge for over $500 for equipment that was supposed to be mine refused to correct the false advertising even when the state consumer agency wrote them a complaint and their answer was stated as unsatisfactory remember this people there are two sides to every contract the problem is with the pennies involved the lawsuit are high enough for an attorney to bother with corporations know this so they’ll screw up your credit if they can’t rip you off this is my personal opinion based on experiences that I and others I know I have had happened to uswell I found a place to voice my opinion maybe T Mobile will take action against metro when it reads the complaints on this website because this kind of behavior could bring their reputation down as well since they are actually part owners according to the T Mobile website of corporate offices check it yourself and please notify me if I made an error good luck to all you people out thereI’ll let you know through my email site if I find any companies that actually care about their reputation with their customers so far I ain’t found one if I had the money I would start a site to deal with these kind of problems but being older and retiredand having this last incident wipe out the entire month income over 3 months. I’ll be lucky if I can pay this phone bill do the excess amount of money there lies cost me at MetroPCS I asked for arbitration three times over the last 7 days but they say mail it in why the hell would I do that when I’m having a billing problem there should be simple to this solution remember you’re dealing most of the time with foreign countries with programmed robotic entities who are trained to respond in our language most of the time aren’t familiar with any of our actuality usage of slang other types of usages of words they’re not used to and they act like robots because their programs like robots ask them to go out there programming and they get bazaar just remember that when you deal with them well good luck everybodyI’m going to be at this a few more hours hopefully I won’t lose my number todaymetro won’t even give me the two weeks credit they said last week both dealer rep and customer service so more than likely I’ll just have to buy another unlimited phone service to save myself some time metro know this you should read your reviews and get honest because your customer service representatives give bad information wrong information change information all in all you have a minus 1000 in customer service as far as I’m concernedwhen I’m sitting on a bus between San Antonio in El Paso Texas in a t-mobile customer is talking on his phone and I can’t even access customer service on mine or have any data for 2 months and you still suckin my bones dry…but I guess what I should T Mobile’s executive care what metro doing with a $400,000 salary and it $12,000,000 total payout a year in bonuses according to the website hope you’re looking pretty hope you feel good about your customers being so pissed off on your merged company that you’re not paying attention to who is attach themselves to you metro used to be in Sunset Florida they suck then they haven’t changed at all you should do more research when you merge with a company T Mobile but the information is sketchy on the merger my question is do you own metro or not..well got to make calls or I won’t have no phone


Rod Young January 9, 2015 at 3:36 pm

I find it very hard to understand if I had a phone for 4 days and it gets stolen why can’t I get my money back for the network I didn’t use I’m feeling like metro pcs just played me. And please start hiring other races because I’m tired of not being able to understand some of yalls employees and there real rude. So I’m officially done with pcs and I feel everyone else should be too because this is a problem. And if u don’t have pcs don’t get it …. BIG WASTE OF TIME AND MONEY…. THANK YOU


LUCY January 8, 2015 at 9:38 am

We have been customer for a long time, since ya’ll started selling in Corpus Christi, Texas and we were told no matter what our plan would not change, well you company has LIED! we have purchased new phones and each time our plan change but like your rep Sandra #8413 said we have been lucky to have other reps give us the discounts. my son just recently purchase a phone and an expensive one at that, and our plan changed went from $75 to $105 and Sandra would not change us back just advised us that we were lucky and when I asked if I could speak with her boss she advised me she didn’t have a boss, then asked if I could get the number to corporate office she told me she couldn’t give that info for personal use, which that didn’t make sense to me. My next step since nobody will help me is to contact better business bureau, and tv media maybe the town would like to hear about what is really going on Metropcs. I have done nothing but spoke highly about this company and had some people switch to them now I don’t know about them. their reps are not well trained and rude. need someone to help please!


Christine January 7, 2015 at 3:09 pm

I have been trying for three weeks to purchase a phone at my local stores (plural because it was more than just one) just to be told they don’t have it and will be getting it “soon”. Now that the promotion is over ,of course, they have the phone but at a higher price. When I called customer service on Monday they assured me that they would help me get the phone at the promotion price, however, when the time came, no one helped me and I was told that the corporate office “respects” local stores discretion and I should wait for another promotion. What about respect for your customers???? I am highly disappointed in what your company considers “customer service”.


Marina Pena January 6, 2015 at 11:32 am

Long story short: My last visit to Metro store at Vanderville Rd. and Airport Rd. in Naples, Florida, about Dec. 11, 2014 I was mistrid by one of your employee Freddy who, because I complain about that they were taken other people before me he said to me that he will take me out of the store for me it was a treat to get fisical. I can see when a man thisrespet woman because his upbringing. I am a sinorcitizen for him act that way. I hope that this complain goes in his file and please get more educated and respecfull people to work for you company. Thank you Marina Marlene Pena


Heriberto Garcia December 29, 2014 at 6:32 am

I sending this tex to see if metro pcs consider renting some of my property to put a antenna


derrick December 24, 2014 at 2:16 pm

Yoi guys suck… you dont know how to run a business… customer services hangs up on u….you guys need to contact me cause im bout to sue the hell out of you


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