Metro PCS Corporate Office

MetroPCS Corporate Office Address

MetroPCS Communications, Inc.
2250 Lakeside Blvd
Richardson, TX 75082

Contact MetroPCS

Phone Number: (214) 570-5800
Fax Number: (214) 570-5859
Website: http://www.metropcs.com
Email: Email MetroPCS

Executives

CEO: Roger D. Linquist
CFO: J. Braxton Carter II
COO: Thomas C. Keys

MetroPCS History

Metro PCS began in 1994 as General Wireless, Inc.  The company was founded by current CEO, Roger Linquist and Malcolm Lorang.

In 1998, MetroPCS filed Chapter 11 bankruptcy and emerged from bankruptcy in 1998.

In 2004, MetroPCS Communications began a subsidiary of Metro PCS as part of their restructing.

In 2009, a 3G network was launched.  This was followed by the launch of an LTE network in 2010.

MetroPCS is currently the 6th largest wireless network in the US with 9.5 million subscribers.  Although the company is a Delaware corporation, the Metro PCS corporate office is located in Richardson, Texas.

{ 130 comments… read them below or add one }

Ernie Devey March 3, 2015 at 10:06 am

In February of 2015, upgraded my daughter to a new phone, and was going to switch carriers at the same time. So we ported her number to the new carrier. After a couple days of talking with MetroPCS and the other service, came to the solution of her new phone would not work on the new carrier. So wanted to port her old number back to MetroPCS, After hearing of an excuse of having to wait, then MetroPCS computers was having trouble, now 2 weeks later. Getting the excuse of the old number is already given out to someone else. Not good customer service. Another reason to leave.

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tim young February 10, 2015 at 12:19 am

on1-31-2015 i purchased a zte zmax cellphone from 65 douglas ave holland mi , 49423 i brought the cellphone home and i noticed that it had no volume , i took it back to store and was told that the phone was defected and that i would receive a new one in three days.. i went back to that location to pick up the phone and was told that they are out of stock ….today is 2-11-2015 and the store has not ordered me a phone ..i was told that they will check with the destributor every day for a phone .i am looseing money daily due to this matter and i feel that it is unjust due to i received a defected cellphone and i watch them daily see the same phone and they will not exchange mine…..

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Laurie January 31, 2015 at 2:19 pm

For four years I’ve been making my payment online using my MasterCard debit card. All of a sudden Metro PCS can’t accept my payment because the system says my card isn’t valid. I spent two hours last month on the phone with supervisors and ended up paying my bill using a credit card–which was the last thing I wanted to do. The supervisor did at least waive the $3.00 late fee because by then my payment was late. Now, this month, I’m trying to pay on time and the system won’t accept my card. I was told by a rep that Metro PCS just updated its system and now my card isn’t recognized. Then I was told that I made too many attempts to use the card and THAT’S why I can’t use it. I have thousands of dollars in the account, my bank says there’s nothing wrong with my account, I’ve had the card for over 20 years, I use it every day, and Metro PCS is the ONLY merchant that can’t accept it. I’m told I have to go into a Metro PCS office and pay my account and PAY THE $3.00 SERVICE FEE! Or, I can pay using my credit card and pay interest. Talk about a racket. I called the home office hoping to get a resolution and when I said I was ready to drop my account, the guy actually said to me, “So, you want to close your account? I can help you do that.”!!!!! They don’t even care that customers are walking away! What a crap-*#&%! company.

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Richard W. Lewis II January 27, 2015 at 5:59 am

Had service 6 months phone still not working right!!!!!!!!!!!!!!! They do not care!!!!!! But be late on the bill! Cutoff!!!!

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kristin January 22, 2015 at 4:17 pm

Im have problems with the Alcatel one touch fierce 2 and its freezes and the charging port is lose and I hard to master reset my phone factory reset it and it getting worse and I try to get a new pne and still no phone I should of went to a different company I called the metro company and they said if I want a different phone I have to pay for one but im sick of this company I told my friends and family not to get this company its not Good

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Krystal shelton January 11, 2015 at 6:26 pm

I bought a phone January 4 2015, my calls were all distorted so I went back into the store they said it must be the phone so still under warranty but over a hour of talk time they ordered me a new phone said it would be in in 3 days. This was o. The 7th of january its now January 11 still no phone. As the days go on my phone gets worse. All my calls are being dropped when I have full reception. And still I can’t get picture messages.all the girls that work at the metro PCs store located at 6160 Arlington ave riverside ca 92504, except the one who originally sold me the phone are rude unhelpful. The guy I believe is Daniel and the girl I think her name is Lovie. Are the only ones who are great and helpful. They are the only two who know there jobs and what they are doing.I’ve never had a cell phone company treat me as rude and inconsiderate as this one.

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Rod Young January 9, 2015 at 3:36 pm

I find it very hard to understand if I had a phone for 4 days and it gets stolen why can’t I get my money back for the network I didn’t use I’m feeling like metro pcs just played me. And please start hiring other races because I’m tired of not being able to understand some of yalls employees and there real rude. So I’m officially done with pcs and I feel everyone else should be too because this is a problem. And if u don’t have pcs don’t get it …. BIG WASTE OF TIME AND MONEY…. THANK YOU

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LUCY January 8, 2015 at 9:38 am

We have been customer for a long time, since ya’ll started selling in Corpus Christi, Texas and we were told no matter what our plan would not change, well you company has LIED! we have purchased new phones and each time our plan change but like your rep Sandra #8413 said we have been lucky to have other reps give us the discounts. my son just recently purchase a phone and an expensive one at that, and our plan changed went from $75 to $105 and Sandra would not change us back just advised us that we were lucky and when I asked if I could speak with her boss she advised me she didn’t have a boss, then asked if I could get the number to corporate office she told me she couldn’t give that info for personal use, which that didn’t make sense to me. My next step since nobody will help me is to contact better business bureau, and tv media maybe the town would like to hear about what is really going on Metropcs. I have done nothing but spoke highly about this company and had some people switch to them now I don’t know about them. their reps are not well trained and rude. need someone to help please!

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Christine January 7, 2015 at 3:09 pm

I have been trying for three weeks to purchase a phone at my local stores (plural because it was more than just one) just to be told they don’t have it and will be getting it “soon”. Now that the promotion is over ,of course, they have the phone but at a higher price. When I called customer service on Monday they assured me that they would help me get the phone at the promotion price, however, when the time came, no one helped me and I was told that the corporate office “respects” local stores discretion and I should wait for another promotion. What about respect for your customers???? I am highly disappointed in what your company considers “customer service”.

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Marina Pena January 6, 2015 at 11:32 am

Long story short: My last visit to Metro store at Vanderville Rd. and Airport Rd. in Naples, Florida, about Dec. 11, 2014 I was mistrid by one of your employee Freddy who, because I complain about that they were taken other people before me he said to me that he will take me out of the store for me it was a treat to get fisical. I can see when a man thisrespet woman because his upbringing. I am a sinorcitizen for him act that way. I hope that this complain goes in his file and please get more educated and respecfull people to work for you company. Thank you Marina Marlene Pena

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Heriberto Garcia December 29, 2014 at 6:32 am

I sending this tex to see if metro pcs consider renting some of my property to put a antenna

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derrick December 24, 2014 at 2:16 pm

Yoi guys suck… you dont know how to run a business… customer services hangs up on u….you guys need to contact me cause im bout to sue the hell out of you

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