Metro PCS Corporate Office

MetroPCS Corporate Office Address

MetroPCS Communications, Inc.
2250 Lakeside Blvd
Richardson, TX 75082

Contact MetroPCS

Phone Number: (214) 570-5800
Fax Number: (214) 570-5859
Website: http://www.metropcs.com
Email: Email MetroPCS

Executives

CEO: Roger D. Linquist
CFO: J. Braxton Carter II
COO: Thomas C. Keys

MetroPCS History

Metro PCS began in 1994 as General Wireless, Inc.  The company was founded by current CEO, Roger Linquist and Malcolm Lorang.

In 1998, MetroPCS filed Chapter 11 bankruptcy and emerged from bankruptcy in 1998.

In 2004, MetroPCS Communications began a subsidiary of Metro PCS as part of their restructing.

In 2009, a 3G network was launched.  This was followed by the launch of an LTE network in 2010.

MetroPCS is currently the 6th largest wireless network in the US with 9.5 million subscribers.  Although the company is a Delaware corporation, the Metro PCS corporate office is located in Richardson, Texas.

{ 136 comments… read them below or add one }

jason acree March 21, 2015 at 7:15 pm

I just went into the metro pcs at the corporate store on SANTA ROSA AVE in SANTA Rosa california and the manager jose was completely out of line. Ive been a business man in sonoma county for many years and ill tell you what, ive never fired anyone but this guy absolutely needs to be demoted. Right away he got angry and hostile with me. I have never been treated so rude he even got in my face like he was going to hit me.

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mike March 17, 2015 at 7:52 pm

Me and my wife were just very disrespected by customer service. We called with an issue and while on the phone the reps were burping into the phone and treating the issue as a joke (tony #2311) all I can do is advise everyone to contact the better business berue and complain and get metro to learn better business and not be rude to their customers

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navon gassett March 11, 2015 at 7:50 pm

I’ve had my service for two weeks.. everything was great up till today… i’ve been with out service since 1:30pm I’ve called an talked to a bunch of folks talking bout they can help the problem umm yea that was so untrue.. I’m pissed with the service an customer service I was giving I ask for corporate number she tell me I can write them ummm like Wat type of game is this.. so I asked for my money back but yea she tell me she can’t do that either den say if I don’t keep it professionally she will end the call.. hold up now this is my hard errand money u talking bout hanging up on like I want to knw how can I get all my money back … I’m mad as hell like 1st off this is my job @state I’m a manger an must hve my phone on @all times yea pcs makes that a issue. But wants crazy is u want your money on time or my service will b off no shape form is that right… I’ll b gladly waiting on u to contact me bout my money back! Would give u my phone number but yea the phone dnt work so I’m going to tke my money an go else were. Bad service bad business bad customer service jus all BAD BAD BAD.

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Meshallie March 10, 2015 at 5:31 pm

Heather Denise Browning
28 mins ·
My Google Reviews on MetroPCS on Seymour Highway.
Neither my husband nor myself had service from the time we activated our phones, Wednesday, to Monday (5 days), but kept being promised by Customer Service it was because our numbers had been ported in and the towers were just taking a while to pick up the lines. False!! I went into this store to get a refund and the girl working was VERY RUDE, would not let us talk without cutting us off, and complained about how they would now not be able to resell the phones. NOT my problem! She then told me I could not get refunded for my case also purchased that day, mentioned how it would fit her phone, and then it disappeared! She never apologized for ‘losing’ it, just said “I really don’t know what I did with it. Oh well…you didn’t want it anyway, right?” UM HELLO…I PAID FOR IT. YES I WANTED IT! I had made a joke about throwing it away since I would no longer have a phone to fit it. She said “You shouldn’t have told me to throw it in the trash then.” Well first of all, I wasn’t talking to HER. I was joking (frustratedly) to my husband. I asked the guy she was training to help her look for it. And she said “He’s not going to get his hands dirty by digging in the trash. There’s nothing we can do about it. It’s not our problem.” Funny. It IS your problem! YOU STOLE IT!!!!!!!!! I’ve NEVER been so disrespected, unappreciated, and on top of all that, I got robbed right in front of my eyes. The manager is equally as hateful. Horrible, horrible place of business. I have contacted corporate and will do everything in my power to make sure no one else is treated this way. Would give 0 stars if I could but it wouldn’t let me so…

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Ernie Devey March 3, 2015 at 10:06 am

In February of 2015, upgraded my daughter to a new phone, and was going to switch carriers at the same time. So we ported her number to the new carrier. After a couple days of talking with MetroPCS and the other service, came to the solution of her new phone would not work on the new carrier. So wanted to port her old number back to MetroPCS, After hearing of an excuse of having to wait, then MetroPCS computers was having trouble, now 2 weeks later. Getting the excuse of the old number is already given out to someone else. Not good customer service. Another reason to leave.

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tim young February 10, 2015 at 12:19 am

on1-31-2015 i purchased a zte zmax cellphone from 65 douglas ave holland mi , 49423 i brought the cellphone home and i noticed that it had no volume , i took it back to store and was told that the phone was defected and that i would receive a new one in three days.. i went back to that location to pick up the phone and was told that they are out of stock ….today is 2-11-2015 and the store has not ordered me a phone ..i was told that they will check with the destributor every day for a phone .i am looseing money daily due to this matter and i feel that it is unjust due to i received a defected cellphone and i watch them daily see the same phone and they will not exchange mine…..

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Laurie January 31, 2015 at 2:19 pm

For four years I’ve been making my payment online using my MasterCard debit card. All of a sudden Metro PCS can’t accept my payment because the system says my card isn’t valid. I spent two hours last month on the phone with supervisors and ended up paying my bill using a credit card–which was the last thing I wanted to do. The supervisor did at least waive the $3.00 late fee because by then my payment was late. Now, this month, I’m trying to pay on time and the system won’t accept my card. I was told by a rep that Metro PCS just updated its system and now my card isn’t recognized. Then I was told that I made too many attempts to use the card and THAT’S why I can’t use it. I have thousands of dollars in the account, my bank says there’s nothing wrong with my account, I’ve had the card for over 20 years, I use it every day, and Metro PCS is the ONLY merchant that can’t accept it. I’m told I have to go into a Metro PCS office and pay my account and PAY THE $3.00 SERVICE FEE! Or, I can pay using my credit card and pay interest. Talk about a racket. I called the home office hoping to get a resolution and when I said I was ready to drop my account, the guy actually said to me, “So, you want to close your account? I can help you do that.”!!!!! They don’t even care that customers are walking away! What a crap-*#&%! company.

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Matthew Molodecki March 13, 2015 at 11:47 am

the same thing happened to me. I attempted to make multiple payments online answer my telephone app but it kept saying that my card was not good. then, I was told to call customer service by today so that my phone would not be disconnected and if the system could not take my phone payment to request a 48 hour extension until the system was working again. however, today I attempted to call customer service to make my payment request my 48 hours extension but the system will not let me through saying that I have to pay my amount owed I was going to get disconnected today. Therefore, I was forced to go to the store today and the salesperson told me that they could not do nothing about it and that I have to pay $3 or I was going to get disconnected. I asked him to call the company and he said that he couldn’t do that. Therefore I have to pay $53 on my bill $3 extra and then I called customer service finally getting through and I was told that I should have the guy call for the back line to the dealer support line. the customer service representative of the telephone told me that she could not refund the $3 but a secured credit my $3. I don’t think that this is fair even though it’s only $3 it’s the principle of the thing. I’m also very upset that I couldn’t get to anybody at the corporate headquarters.

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Richard W. Lewis II January 27, 2015 at 5:59 am

Had service 6 months phone still not working right!!!!!!!!!!!!!!! They do not care!!!!!! But be late on the bill! Cutoff!!!!

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kristin January 22, 2015 at 4:17 pm

Im have problems with the Alcatel one touch fierce 2 and its freezes and the charging port is lose and I hard to master reset my phone factory reset it and it getting worse and I try to get a new pne and still no phone I should of went to a different company I called the metro company and they said if I want a different phone I have to pay for one but im sick of this company I told my friends and family not to get this company its not Good

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Krystal shelton January 11, 2015 at 6:26 pm

I bought a phone January 4 2015, my calls were all distorted so I went back into the store they said it must be the phone so still under warranty but over a hour of talk time they ordered me a new phone said it would be in in 3 days. This was o. The 7th of january its now January 11 still no phone. As the days go on my phone gets worse. All my calls are being dropped when I have full reception. And still I can’t get picture messages.all the girls that work at the metro PCs store located at 6160 Arlington ave riverside ca 92504, except the one who originally sold me the phone are rude unhelpful. The guy I believe is Daniel and the girl I think her name is Lovie. Are the only ones who are great and helpful. They are the only two who know there jobs and what they are doing.I’ve never had a cell phone company treat me as rude and inconsiderate as this one.

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joseph White Eagle March 24, 2015 at 1:32 am

I wish I would have read these reviews before I went to metroI can see why metro says no mass lawsuits the first 4 reviewsI have experienced all phases of this including the zmax piece of crap phone it only has 11 gigs not 16 I was lied to by the dealer. service sucked when I hit Arizona and Texas no data for a month and a half paid the bill second month still no resolution because of misinformation given by the company on several different issues I got stuck in Arizon metro store or service center customer service keeps giving different information and various issues offer me two weeks of credit last week but because I can’t get ahold of corporate offices and asked for them to go ahead and do that temporarily today my phone bill is due they told me to jump in a lake 3 times today ain’t happening I spent from 3 till nine last week on the phone trying to get ahold of a supervisor metro always was it crappy company merging with T Mobile just brought tmobile their problems maybe this consistent service issue by the people obviously that everyone found this site to complain on but because of this company I have lost close to $600 due to missing information and having to rent a hotel for 3 weeks because I have no data service at all in Arizona after I was told by them I would I’m currently stranded until next month because I had to spend $300 on a hotel in a small town just so I had WiFi service so I could do my church work they are fully aware of all the problems here in the lies that I’ve been told and az up tonight I probably won’t have a phone number tomorrow because they refused to even give me the two weeks credit they promised me last week it sounds like their customer service is in India or the Philippines like about three dozen other company corporations that I’ve dealt with in the last 2 years why I know where your jobs are going overseas to people who couldn’t care less do you have no recourse against that’s why you get the crap you do from these customer service numbers 99% of these corporations have outsourced their customer service and taking away your ability to communicate with them so they don’t have to be honest in the United States with our service and/or their product this is been my experience you can see by metro no Group lawsuits the thing or fully aware of what they will be doing and making it impossible for a group of people with similar problems to come at them full strength I had friends they had metro seven years ago the things that go on now went on then and they haven’t changed I’m so pissed that I’m going to put my phone number on this webpage so we can talk about what we should do these corporations for screwing us did you know the t mobile rep ceo as a 400,000 dollars salary but get a total of over 12 million in bonuses kick back to stock up sinceI’m so pissed that I’m going to put my phone number on this webpage so we can talk about what we should do these corporations for screwing us did you know the t mobile rep ceo as a 400,000 dollars salary but get a total of over 12 million in bonuses kick back to stock options a year according to t mobile site metro is owned by T Mobile contrary two statements by metro that their separate and by T Mobile service their separate as well… This phone number may be disconnected temporarily but it will be back in service so keep trying I believe there may be something to massa can do I’ve been ripped off the light to treated like garbage by corporations I’ve done business with with crappy products and service for 5 yearsbut when I saw the T Mobile executives excessive bonuses off of our sweat in our resources that kind of infuriated my little person the Philippines India Colombia Jamaica Brazil these are just a few of the places that I have spoken to customer service for United States corporations and knowing the pay scales of this country these people got no reason to be pleasant to you except to keep their jobs however I have to be on the fair side I have met some great people in conversation from these countries on the phone and don’t be too hard on these people especially the ones who answer because they are bound by a set of guidelines that they cannot bypassI truly feel that all companies who have out of country customer service should be boycotted by the people of the United Statesuntil such a time as they quit hiding their corporate numbers and start hiring locally in the country so that people who understand the hardships involved with the excessive amounts of money these people charge us for our services most of them think that contracts or only enforceable by them in your contract on your in you can kiss there booty MetroPCS is not seen by me do you have done anything but get worse with their merger to tmobile please feel free to copy this and send it to everyone in the country you think might be willing to join in a boycott I’m sick of being screwed by corporations who won’t keep their end of the contract I know people who have had problems with service lies not getting service promised and these companies are just a few that I know of you’ve heard of her testimony about or dealt with personally… a Zeus technologies .metro pc’s .AT&T ,,net10 which also has five other companies attached to the same corporation,they are straight talk safelink tracfone and 2 others you can get their names by calling your customer service number at net10 and it will list all the companies that emerged under that corporation my phone number tonight is 989 – 443 -**** my email is simplew*****@gmail.com ……use my email if the number doesn’t work call me crazy but I’m so Pio did corporations in their robbery of the people may be together we can figure a way to solve this problem as a country it’s time corporations new without you they wouldn’t have their yachts and mansions and be eating caviar well you can’t put a price on the table for your kids that’s not what this country stands for it’s about time you realized you don’t have to do this a fair market is what I asked Dish Network was also another one who gave 60 stations and said a hundred twenty caught them in the act several years ago and ended up getting a credit charge for over $500 for equipment that was supposed to be mine refused to correct the false advertising even when the state consumer agency wrote them a complaint and their answer was stated as unsatisfactory remember this people there are two sides to every contract the problem is with the pennies involved the lawsuit are high enough for an attorney to bother with corporations know this so they’ll screw up your credit if they can’t rip you off this is my personal opinion based on experiences that I and others I know I have had happened to uswell I found a place to voice my opinion maybe T Mobile will take action against metro when it reads the complaints on this website because this kind of behavior could bring their reputation down as well since they are actually part owners according to the T Mobile website of corporate offices check it yourself and please notify me if I made an error good luck to all you people out thereI’ll let you know through my email site if I find any companies that actually care about their reputation with their customers so far I ain’t found one if I had the money I would start a site to deal with these kind of problems but being older and retiredand having this last incident wipe out the entire month income over 3 months. I’ll be lucky if I can pay this phone bill do the excess amount of money there lies cost me at MetroPCS I asked for arbitration three times over the last 7 days but they say mail it in why the hell would I do that when I’m having a billing problem there should be simple to this solution remember you’re dealing most of the time with foreign countries with programmed robotic entities who are trained to respond in our language most of the time aren’t familiar with any of our actuality usage of slang other types of usages of words they’re not used to and they act like robots because their programs like robots ask them to go out there programming and they get bazaar just remember that when you deal with them well good luck everybodyI’m going to be at this a few more hours hopefully I won’t lose my number todaymetro won’t even give me the two weeks credit they said last week both dealer rep and customer service so more than likely I’ll just have to buy another unlimited phone service to save myself some time metro know this you should read your reviews and get honest because your customer service representatives give bad information wrong information change information all in all you have a minus 1000 in customer service as far as I’m concernedwhen I’m sitting on a bus between San Antonio in El Paso Texas in a t-mobile customer is talking on his phone and I can’t even access customer service on mine or have any data for 2 months and you still suckin my bones dry…but I guess what I should T Mobile’s executive care what metro doing with a $400,000 salary and it $12,000,000 total payout a year in bonuses according to the website hope you’re looking pretty hope you feel good about your customers being so pissed off on your merged company that you’re not paying attention to who is attach themselves to you metro used to be in Sunset Florida they suck then they haven’t changed at all you should do more research when you merge with a company T Mobile but the information is sketchy on the merger my question is do you own metro or not..well got to make calls or I won’t have no phone

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Rod Young January 9, 2015 at 3:36 pm

I find it very hard to understand if I had a phone for 4 days and it gets stolen why can’t I get my money back for the network I didn’t use I’m feeling like metro pcs just played me. And please start hiring other races because I’m tired of not being able to understand some of yalls employees and there real rude. So I’m officially done with pcs and I feel everyone else should be too because this is a problem. And if u don’t have pcs don’t get it …. BIG WASTE OF TIME AND MONEY…. THANK YOU

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LUCY January 8, 2015 at 9:38 am

We have been customer for a long time, since ya’ll started selling in Corpus Christi, Texas and we were told no matter what our plan would not change, well you company has LIED! we have purchased new phones and each time our plan change but like your rep Sandra #8413 said we have been lucky to have other reps give us the discounts. my son just recently purchase a phone and an expensive one at that, and our plan changed went from $75 to $105 and Sandra would not change us back just advised us that we were lucky and when I asked if I could speak with her boss she advised me she didn’t have a boss, then asked if I could get the number to corporate office she told me she couldn’t give that info for personal use, which that didn’t make sense to me. My next step since nobody will help me is to contact better business bureau, and tv media maybe the town would like to hear about what is really going on Metropcs. I have done nothing but spoke highly about this company and had some people switch to them now I don’t know about them. their reps are not well trained and rude. need someone to help please!

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Christine January 7, 2015 at 3:09 pm

I have been trying for three weeks to purchase a phone at my local stores (plural because it was more than just one) just to be told they don’t have it and will be getting it “soon”. Now that the promotion is over ,of course, they have the phone but at a higher price. When I called customer service on Monday they assured me that they would help me get the phone at the promotion price, however, when the time came, no one helped me and I was told that the corporate office “respects” local stores discretion and I should wait for another promotion. What about respect for your customers???? I am highly disappointed in what your company considers “customer service”.

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Marina Pena January 6, 2015 at 11:32 am

Long story short: My last visit to Metro store at Vanderville Rd. and Airport Rd. in Naples, Florida, about Dec. 11, 2014 I was mistrid by one of your employee Freddy who, because I complain about that they were taken other people before me he said to me that he will take me out of the store for me it was a treat to get fisical. I can see when a man thisrespet woman because his upbringing. I am a sinorcitizen for him act that way. I hope that this complain goes in his file and please get more educated and respecfull people to work for you company. Thank you Marina Marlene Pena

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Heriberto Garcia December 29, 2014 at 6:32 am

I sending this tex to see if metro pcs consider renting some of my property to put a antenna

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derrick December 24, 2014 at 2:16 pm

Yoi guys suck… you dont know how to run a business… customer services hangs up on u….you guys need to contact me cause im bout to sue the hell out of you

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