AT&T Corporate Office

AT&T Corporate Office Address

AT&T Inc.
208 South Akard St
Dallas, TX 75202

Contact AT&T

Phone Number: (210) 821-4105
Fax Number: (302) 655-5049
Email: Email AT&T


CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey

AT&T History

The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell.

In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.

SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company.

In 2006, the company acquired BellSouth.

In 2008, the AT&T corporate office moved from San Antonio to Dallas.

There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm.

AT&T is currently the largest provider of fixed and mobile telephone services in the US.  The company current serves over 100 million mobile customers.

{ 475 comments… read them below or add one }

J. M. November 25, 2015 at 4:28 pm

Since April 2015 I called ATT and told them to disconnect my DSL services. Since then, I’ve had no internet; it was disconnected within hours of my call. Since April, I have been calling every single month to let them know to stop charging me for internet service I no longer had. They kept saying the same thing over and over and over and over, “This time it is disconnected, don’t worry”, and they took off the charges and again, through the same thing every month. On October 2015, I called again for them same reason, and the so called man in charge said that there was no record of me ever saying I wanted to disconnect, only records of the account being credited and that’s it. So he said that I would have to pay the whole amount and that the month of November was going to be nothing, well, surprise, surprise, It is still something. So after almost a year of headaches, what do I have to do stop this? Sue ATT for mental distress, because believe it or not, calling every month and ending on the phone for almost 2 hours just to get charges off for services that you don’t have, it is very stressing!!!!


Renee November 17, 2015 at 5:08 pm

AT&T is a joke!!!! I really, really HATE I have to use this service but it is connected to my email address and that is the ONLY reason I have stayed. I only have DSL service with them because I REFUSE to have any other type of services they offer. If they can not accommodate with DSL why try anything else. I only ASKED if I could get my DUE DATE changed and was told over and over again they can not change my DUE DATE with DSL this makes ABSOLUTELY NO SENSE. I am a customer who has been with AT&T for years and only ask for my due date to be changed to a later date and that can NOT accommodate. THIS is so frustrating having to call each month to ask for an extension so my internet service is not disconnected & charged a reconnect fee ALL because they do not want to change the due date. I’m going to change my DSL service to a more customer friendly and accommodating service like NETZO, VERIZON, TIME WARNER because AT&T sucks!!! & the customer service reps who barely speak English.


Dr. Henry October 26, 2015 at 1:15 pm

AT&T has taken my userid that is used of all of my online accounts and let someone else have it. They took it without any notification or anything. Last month, I logged on to pay my bill. This month, I can’t do so.

Customer service attempted to convince me that I was so intellectually stymied that I just forgot. It took me a little bit to figure out what they had done. Finally, someone admitted it to me.

So, they have provided another person with my userid that is used on numerous accounts. Talk about privacy. So, half the battle to breaking into one of my accounts has now been provided by AT&T. Think they would correct the matter? Nothing doing. They took it from me without notification or permission and don’t have the courage to make this right.


September H Bennett October 25, 2015 at 6:56 pm

I’m quite disappointed with the customer service provided by AT&T. After being told by a representative that they would NOT even try to satisfy my maintenance scheduling requests, I was then lied to concerning communications to the technician. In addition, in spite of a line issue beyond my control that deemed me without service, my bill was not adjusted, nor was there even an offer.

I also asked that my billing due date be modified to avoid continued payment issues. The request was omitted from the system and fees were subsequently added to my bill. The exact issue I tried to avoid!

To add insult to injury, I can’t even PAY MY BILL without issues! Customer service reps are not available 24 hours, nor is there an automated system. I called 3 different numbers to reach automated bill pay. Each of them looped me back to a closed office. I even “lied” to the system, saying that I needed tech support, but was still sent to the “closed office” line.

After my morning attempts, I came home this evening to find that my service had been partially interrupted while I was gone. I attempted to pay AGAIN, this time online, but received an error message saying that systems were down for maintenance!!! It’s like they don’t WANT my money unless it comes with the ridiculous re-connection fee!! I see what you’re doing, AT&T, and I assure you, once this is contract is over, I will not return to your trickery!!!


Teresa Thompson October 22, 2015 at 11:21 pm

I have never been so mad in all my life. My oldest son got married last year. His contract on our wireless account won’t be up until Dec. so we have kept him on our account. They have graduated from college and started jobs in their chosen field. Because he has a phone on our account, and because he has to give a contact phone number, he gave them the number he has on our account. And now every time he tries to pay his bills for u-verse and direct tv, they try to post it on my account. The first 2 times it happened, I didn’t realize who was doing it and told them that I didn’t make a payment and they had better not take money out of my ck’ing account. The next time it happened, I actually got enough information from the agent I was speaking to that I finally figured out what was going on. So I told them to not post it as a payment to my account because it was for their account. They said that he would have to call again and give their account number rather than a phone number. I told him that, but it happened again. They said it went through, so I sent my son the money to cover it. Well I went to make a payment on my account and the balanced seemed high. So I checked and the payment had not gone through. So I tried to make a payment with my checking account on the pay my bill number. It said it didn’t go through. So I asked to speak to a customer service person and they said that because I had blocked payments from coming out of that account, that my checking account is blocked for 6 months and I can’t make payments from it. And that if I didn’t pay my bill by today, that my phone would be cut off. I said if they cut our phones off, I would contact a lawyer tomorrow and sue their butts. Tomorrow my youngest son and I are going to an ATT store and try to get this straight. If not, I live less than an hour from Corporate and will be headed there on Monday and sit there until this gets straightened out. I seriously doubt anyone from ATT ever reads these reviews, but if they do, they better get this figured out ASAP.


Crystal October 20, 2015 at 7:15 pm

AT&T, you have got to be kidding me. First, I get a new phone and I’m told it’s a 12 month installment plan. I then inadvertently find out 12 month installment plan means 20 months in AT&T world. I stood in the store with an AT&T employee when purchasing my phone. We sat there and did the math to figure out how much I would pay in total for my phone. He had a calculator out. He then went over the terms and conditions with me. I said, “is all of this the same as what you just told me?” he said, “yes.” So I imagine you understand why I’m annoyed. I call “customer service” which is a joke. I was transferred to a supervisor and then hung up on. I called again and was told they could not do anything. I have gathered from my phone call that AT&T does not give a flying fuck what their employees say, they will not be upholding it and the customer gets screwed. I then asked for the corporate office address and phone number. I was told multiple times that that information cannot be given out. It’s a PUBLICLY HELD corporation. You have to be kidding me. So, through my real intense search on Lexis I obviously get your phone number and address, thank God the “customer service” refuses to give out that information. I was assured that a manager, who does not care about what I have to say, will be calling my in 72 hours and I can escalate this higher if I want. I asked if we could escalate over the manager that already said “we did take responsibility, we said sorry. That’s all we can do” and was told no. You guys are absolutely the worst and I really hope you plan on fixing this.


Steven October 18, 2015 at 2:29 pm

Worst business practices ever seen. They lie to get your business then when you call to figure out a resolution NO ONE IN CUSTOMER SERVICE CALL CENTER HAS ANY AUTHORITY. The only way to get any service is to file a complaint with the BBB, and even then you will get the run around again. This company is engaged in criminal business activity, they falsify the business contract agreement and do whatever they please with your account. I WILL NEVER BE A CUSTOMER AND WILL MAKE SURE THAT PEOPLE ARE WELL INFORMED ON A DAILY BASIS OF THEIR CRIMINAL ACTIVITY. The FCC is the next place i’m going if the BBB can’t help me. Then file a class action lawsuit against them for fraud and distress they caused. I’ve been dealing with a simple issue with them for over 2 months and still no one with any power have contacted me. I won’t rest until the people making the decisions and setting up their customer service practices are in jail for fraud.


C M Horrell October 16, 2015 at 1:42 pm

A year ago I got AT&T/Direct TV service. 1) Neither one takes any responsibility for issues raised. Each refers you to the other without response or resolution. 2) In direct opposition to their contract Direct TV allowed an unauthorized person – without asking for the required password – to access my account & purchase additional programming without my knowledge or permission. 3) AT&T failed to credit my account the July 2015 payment I made to them after numerous phone calls to them and numerous faxes verifying from the bank that the monies had cleared the bank, via electronic transfer, but AT&T has refused to investigate or credit my account. 4) AT&T is billing me over $300 for services they did not provide (and I am now getting billed from AT&T and Direct TV) for bogus services they have just added to the final billing statement. 5) Direct TV as of Aug said I only owed $53.00, but AT&T continues to add fees and refuses to credit my account for the July payment which cleared my bank in July.
I have heard from other people that AT&T takes money from people’s bank account for services they did not provide. This company is criminal. They are very willing to take if it means $$ in their pockets, but virtually impossible to get through to rectify their billing errors. I think it is high time to institute a Class Action Suit against AT&T for fraudulent billing practices and ‘stealing’ monies from their customers’ bank account.


slp October 12, 2015 at 6:42 pm

I am now changing my service. My account was about to run its 24 month course so I received a notice. I went into my account and signed up to continue my service. I selected TV, then decreased my internet and then TV. I was given the charges in the 3 part system to approve. After finalizing my upgrades, I was given a worksheet that my services would be $98.00 a month. With that I approved. I received my bill a few days later and it was $184.00. I gave them the Order # and was basically told that it was incorrect. How could I be held to something that was incorrect? I asked for the processing address as I plan to file a fraud complaint in smalls claims court. They couldn’t give that information out. I guess I will have to go to the JP’s office to see how AT&T will be served. I will also notify the FCC and BBB, but first I just canceled my service and will be going to TWC for service. As much as anyone complains about TWC, I was never treated this by by them. They were always up front with my service.


Esther Stark October 9, 2015 at 10:59 am

Since my last comment on October 7th I have had 2 people from the “presidents office” call me and tell me that it was being taken care of from their office however their office is in California and I live in Texas so now I realize that epic proportions of disregard for paying customers has risen to an time low. These 2 men call and talk like they have some kind of pull in the company but I have yet to receive any kind of relief from my problem it seems that the at&t corp presidents office is only there to deal with “problem customers” They seem to believe an emotionless tone of voice in an even unemotional tone will placate the customer and calm the person they are talking too the first man I talked too Mr.Hutchcroft obviously felt he couldn’y deal with me so he had Mr.Kaughman call neither person even knew what kind of training or background checks at&t gave their employees or what they were doing to eradicate the problem still not sure what or how they were going to take care of the problem in Texas from California


Joseph minard October 9, 2015 at 10:26 am

This company is giving my mom a hard time with her service we had service in Nashville tn now we have moved to east point ga been trying to get internet and phone service for 3 days now these people can’t get off there lazy asses to fix it they keep saying it’s fixed and it’s not getting tired of this please if you say something is fixed then mean it


Esther Stark October 7, 2015 at 5:14 pm

I have had a problem with my service being interrupted daily for 21 days in a row in 21 days I have 6 tech support people every 3.5 days in my home over a period of 21 days I have contacted tech support and gotten hung up on promised ,call backs , had people tell me there were no issues even though my service has been interrupted,had a billing manager transfer me to to tech support after telling her I had already contacted tech support had a customer support rep robert #042Ra play childish games saying I’m having problems hearing you sorry maam can’t hear you put me on hold for extended time because he didn’t want me to report him to his manager I had one customer service rep all in tech support ask me if I was having problems why hadn’t I contacted at&t obviously I had over a daily basis of 21 days but he wasn’t listening. My service still isn’t fixed tomorrow will make 22 days since your techs are dispatched on the last interval of 1-4 from what I was told. I want to know why it has taken now 22 days a problem when I have on networking service person saying he knows what the problem is but it hasn’t been fixed why I have had 6 service techs in my home and all but 1 including a managing supervisor left out dated equipment and “fixed a power problem with outdated equipment with the managers permission. and my problem still isn’t fixed


Gerald Steverson, Sr. October 6, 2015 at 4:11 pm

Having subscribed to Bellsouth landline phone service after returning from overseas active military duty in the nineteen seventies, I’ve been a continuous Bellsouth/AT&T landline customer for more than 40 years. I currently use a cable Internet Service Provider (ISP) but wanted to subscribe to AT&T DSL service to use as a backup ISP. I called an advertised AT&T number on/about 9/28 to inquire about obtaining DSL service. After the AT&T agent did some checking, he told me U-verse Internet was available at my location and that AT&T did not offer DSL where U-verse was available. So we discussed U-verse Internet service and, after considerable discussion, I ordered 18Meg U-verse Internet service which was to be installed 10/5.

During our discussion, the AT&T agent told me the installer(s) would run a fiber optics cable to a box mounted on the outside of my house and run a cable ‘larger than the current phone line’ into my house. I pointed out to the agent that fiber optics cable had been installed in my neighborhood some time ago but that it had not been run down my street and that the nearest fiber optics cable was located at least 600 feet from my house on the street my street intersects with. I also told him that in earlier discussions about obtaining U-verse services, a door-to-door U-verse sales person had told me the fiber optics cable would NOT be run to my house but that my existing wire would be used and tied in to the fiber optics at the nearest node and that at that time I had decided against subscribing to U-verse because, in my mind, a chain (circuit) is no stronger than its weakest link (component) and so there would be no advantage to fiber optics in the neighborhood if my house was served by over 600 feet of standard copper wire. But the agent whom I called to inquire about DSL service assured me that if I subscribed to U-verse Internet service, the installer would run a fiber optics cable to my house. So with that information, I decided to sign up for U-verse Internet service and figured I would make it my primary ISP instead of getting the DSL for backup ISP as I had initially planned.

The agent also offered to ‘bundle’ my landline phone service with the Internet service, but I declined that offer because I want to keep a ‘wired’ phone.

When the installer arrived at my house at the scheduled time, we discussed the plan, and he told me he would not run fiber optics to my house but that he would use existing wiring to the house, a different box on the side of the house, and a cat-5 type cable from the box into the house. He also said my phone service would be carried by the same cable carrying the Internet service. Still believing that a chain (circuit) is no stronger than its weakest link (component), not wanting an Internet phone, and dismayed at having been mislead, I cancelled the installation.

I still would like to subscribe to AT&T Internet services, either DSL for a backup or, preferably, U-verse Internet to replace my current ISP. But I need to know what constitutes a proper installation of U-verse Internet service without affecting my ‘wired’ landline phone service. Could someone who can address this matter authoritatively please call me with that information? My number is 850-623-0607.

Thank you.

Gerald Steverson, Sr.


Ben Kenner October 1, 2015 at 12:07 pm

Please have some one to call me about a business matter with AT&T Corp. please. 972-832-****


Maria Hope September 30, 2015 at 4:08 pm

Please have some one to call me about a busyness matter with AT&T Corp. Maria Hope, 954-296 ****. account: 523015521631. Thank you.


Lee Adams September 29, 2015 at 4:54 pm

I would like to commend Chris Cary from the Midwest Center on his attention to details concerning our order N065-OY-795549 which was placed on 9/17/2015, which is now order number GBLEXT1766979. He understood our frustration concerning the ordering of this item. We order this item originally on 9/17/2015 and was advised it would ship overnight. I then called back into the AT&T call center on 9/18/2015 to question why it was not overnighted. I was advised this model was not available for overnight. When asked what he should do I told the call center agent not to do anything until I got guidance from my manager. When I came back into work on Monday 9/21/2015 I got an email from AT&T stating my order N065-OY-795549 had been cancelled. I called back into the center asked for a floor manager and was advised that the only thing they could do was to make a new order.

After, being assured that the phone would ship on 10/05/2015 with the same number that was on the original order, I signed the terms and agreement on 9/25/2015, on 9/26/2015 I received an email stating my order had been placed, at which point I went on line to see what ship date had been assigned only to note it stated between 11/08/2015 and 11/16/2015 or there about.

This is when I called back into the center and got Mr. Cary. We talked about this device and it being sent out to the stores since it was a new promotional item. He also advised me that should I be able to find one in a store near me we could set it up on the phone number I had, but not to do anything until I actually had the device in my hand. I checked every store within a 200 mile radius and found none.

I appreciate Mr. Cary’s honesty and his willingness to help in any way possible. He is very good employee and AT&T should be proud of him and his efforts.

As, for the AT&T handling of this matter in general, I am not pleased. First, the cancelling of my order was not authorized by me as stated in your cancellation notice. Second, I was told the item would be overnighted when I ordered it, only to find out that it was not even available for shipping until 10/05/2015. Thirdly, being informed that the new order would ship on 10/05/2015 only to find out after signing the second term and agreement for the new order it would not ship until between 11/08/2015 – 11/16/2015 has left us with a bad taste for AT&T customer treatment during the ordering process. Mr. Cary has displayed more drive and ingenuity to help resolve this situation by providing possible solutions. Were it not for the fact our newly hired manager, who is left without a cell phone due to an AT&T agent error in cancelling her order, and another giving incorrect information at the beginning of the process.


James October 1, 2015 at 4:51 pm

How come every area on the internet where you can read reviews about AT&T they all are very negative. Why would anyone in their right mind do business with this company?


ntbright September 22, 2015 at 1:04 pm



Mrs.MCKNIGHT September 25, 2015 at 11:19 am

Amen to that…they re awful!!I d just started an contract
account. My bill was 300.00 more than. Provided. I have filed through The FCC and BBB!!!!


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