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AT&T Corporate Office

AT&T Corporate Office Address

AT&T Inc.
208 South Akard St
Dallas, TX 75202

Contact AT&T

Phone Number: (210) 821-4105
Fax Number: (302) 655-5049
Website: http://www.att.com
Email: Email AT&T

Executives

CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey

AT&T History

The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell.

In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.

SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company.

In 2006, the company acquired BellSouth.

In 2008, the AT&T corporate office moved from San Antonio to Dallas.

There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm.

AT&T is currently the largest provider of fixed and mobile telephone services in the US.  The company current serves over 100 million mobile customers.

{ 508 comments… read them below or add one }

MG February 4, 2016 at 3:50 pm

I’ll keep this short – its basically the same story as others have listed, but this is for DirecTV. I was a customer for 17 years – obviously content with service until AT&T acquired. Rates sky rocked (jumped $50/month with no change in programming) along with little fees (seemed to keep coming every month). Finally a 55 cent fee for Regional Sports Tax was added. I didn’t have a sports package, but was told its a new requirement in my market. That did it. Canceled service and had Dish installed in less than a day. If you think customer loyalty counts with AT&T – think again.

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Gwen January 27, 2016 at 3:09 pm

After looking over AT&T’s reviews, I can see I am not alone with the dissatisfaction of AT&T’s customer service but here goes:
On 1/14/16 I placed an order with AT&T for Internet and home phone. After spending nearly an hour and a half on the phone with the sales rep (verifying the availability and setting up the order) everything was good to go according to him. He set up the order for the 21st as it was going to be the earliest date to send a technician out to set up service. He stated that he would send me an email with all the information, which I never received. They did place the order and sent me the modem, as well as instructions on setting up the service. On the 21st, they activated the home phone but delayed the internet connection until the 25th with no communication on their behalf to inform me of the delay or change. During the week’s time, I called countless times as well as speaking with live chat agents to verify the service and see what the delay was. After talking to multiple reps that kept transferring my call due to it being another depts responsibility and each rep giving me a different story as to why there was a delay. One rep said the outside equipment needed to be fixed and they would send a technician out to fix it, two different reps stated that the service would be activated at 8pm on two separate days, a phone tech said it was a defective modem and he sent another one (despite the fact that it clearly showed on the interface that the problem was the connection was down), multiple other reps sent me to other depts with no answer and no resolution. Finally on 1/27 a level 2 specialist from AT&T contacted me to inform me that the service is not available at our house (I had to request several times to get anyone to even look into it). She stated that the sales dept must not have known that when they offered it to me and set up the order. When I asked her when the service would potentially be available, she said I needed to talk to the sales dept. Hold up, the same dept that placed an order for a service that is not available?? No Thank you! All and all I have to say IMO, AT&T’s customer service, sales team, and tech dept are some of the crappiest I have ever dealt with. I personally do not see how they maintain any customers with the way they run their business (oh yeah they have a monopoly over the internet in many areas). I still cannot understand how they can place an order, process the order, and have a paying customer in limbo for nearly two weeks and NO ONE AT THE COMPANY could find that information. I am also dumbfounded by the fact that nearly each person I talked to had a different reason or excuse as to why the service was not connected. When I requested Corporate’s number, I was told it was not available, but I could send a letter.

This has impacted my work as well as my husband’s. Internet is a requirement for our jobs and the 2 weeks I spent dealing with AT&T and their dysfunctional company has cost us time, money, and stress. A simple, sorry it’s not available would have been better than wasting my time when I could have been looking for another provider.

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Imelda Fresquez January 25, 2016 at 8:40 pm

September 23, 2015, I canceled my mother’s cell that was under my plan because she couldn’t get a signal based on where she lives (rural). They allowed me to cancel and “would void the early contract termination fee” due to a lack of signal.
After numerous attempts to remove this charge and reassurance that “all is resolved” along with case number(s) and a disconnection in December, this charge keeps returning.
As of today, January 25, the disputed amount is now considered “past due” once again and they have charged an additional $30 for restoring our DSL that was also disconnected in December DUE TO THIS CHARGE THAT IS DISPUTED AND NOW PAST DUE.
What the heck is going on there?

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Michael Alexander January 24, 2016 at 2:43 pm

I am not getting the right satisfaction I deserve AS A AT&T customer. I have the htc 610 phone and I have had to replace this phone 5 times because the phone was bad, and was told on today 1/24/16 that this phone I have is bad too I now must go to court to show why I deserve a new phone but not HTC I will never buy anything of theres again. I have people I work for who have had the same problem and just let it go but I have paid good money for this phone only to find out its a piece of junk that they are passing on to you all to sell I your stores and they are knowing this phone is bad. I will deal with this matter the right way as I know at&t does not have time to deal with my issues unless its in a court of law. Thanks for at least reading this email.

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Dilip Patel January 18, 2016 at 4:25 pm

Talked to the office of the President on 01/18/2016 regarding a local training center that constantly bad mouth a property and takes a business away they have a code of ethics according to company CEO which does not mean anything I suppose.

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Mark Malatesta January 18, 2016 at 2:46 pm

How can one company be so INCOMPETENT?

I have been trying to set up privacy manager for 7 DAYS!!!

The 888-591-5191 number has not been working for 7 days.

I call EVERY day because I am getting a FAX call from a PRIVATE NUMBER at 3am, EVERY NIGHT!!!
Every time I call AT&T they tell me it will be fixed that day but it NEVER HAPPENS.

This number is a national number to activate privacy manager and it does not work. For over a week now. How is this possible with a multi national company like AT&T?

And every time I call you pester me to buy something from you.

Why would I ever use AT&T for my cell service when you cannot even get my landline service squared away?
It seems your service reps and even their supervisors are so POORLY TRAINED that they have no idea what I am talking about. I have to walk them through how your privacy manager system works. How can one of your customers, maybe not for long, know more about how your services work than your own employees?

Mark Malatesta

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Trish Thomas January 13, 2016 at 11:51 am

What a nightmare. AT&T needs to remember their customers SIGN their paychecks.
AT&T “Sold” a product that they couldn’t produce 100% out in our area; yet they have no problem billing for the service or should say Lack of service. AT&T needs to become more personable – the call in automated system can get a semi calm customer irate before every talking to a Customer Service rep.; then all the Customer Service rep can do is say “I am sorry you are having problems” I will be happy to help you resolve this” I am sorry that you are frustrated” and on and on. Well most of us WORK and we don’t have the HOURS to send on the phone with AT&T; along with having to take all the time off to meet tech support to work on service OVER and OVER. AT&T your customers time is valuable too. You pay your people, you need to be prepare to refund you customers for time above and beyond the regular couple times a year “repairs” Then today I was trying once again, to fix the nightmare caused from being force to switch to Uverse phone – after all the “auto” questions/prompts and being sent to wrong dept (having to go thru ALL the security questions each time AT&T sends you t the wrong person) I get a rude “customer Service gentlemen” in Tech support. Frustrated with going through all the prompts AGAIN – I said to him, why do you need a cell number, if we get disconnected AT&T NEVER calls their customers back – Your customers are forced to go thru the automated nightmare AGAIN. He then says I will not put up with profanity (which I never used – call should be recorded) which upsets me because I did not use any profanity, my voice got louder but that is it. Then he says “you need to calm down” REALLY who is he? Not a Customer Service person by any means. What customer calls in that isn’t having problems or frustrated after all the prompts FORCED to go through over and over????
ID# RX891W way to make your customers happy. Then you have the AT&T service rep’s that say I am not allowed to give you my ID# – well if you were kind and helping, would need to ask for it. AT&T needs help – funny how many have posted on FB and twitter how horrible AT&T truly is. Word of mouth can be your best friend or worst enemy.

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Benton December 31, 2015 at 3:36 pm

i have a little story about sprint … i just want to thank AT&T for a signal on a phone while i’m in my house

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Benton December 31, 2015 at 3:36 pm

contact me AT&T if you want the story

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WW December 26, 2015 at 9:18 pm

For someone who’s been with att for over 20 years, I am so disappointed in how we’ve been treated when my family and I are loyal customers (who choose to keep the expensive service for piece of mind). We have 6 cell phone lines, internet, u-verse, and digital life. To think I have to call every month to pay the digital bill that they can’t seem to put on auto correctly. Every other bill comes out automatically with them, but this new one (att digial life)has been a hassel… I always find out it’s not active when I try to open my garage with my phone, or check the cameras because I have dogs, so I look to see how they are doing during the day. I’ve called 6 times since it was installed and every month they say it will get fixed to auto. Last time I called the rep had the nerve to say it was cancelled and I had to pay a reactivation fee, then verifyed the card that was already on file! Today, I called and spoke to a Lisa who says her supervisor was too busy (after waiting over 10 min for her to get on the line). She then informed me that she wouldnt be calling me back today, but possibly Monday. When i asked for the number to corporate, she said. I don’t know the number to corporate (which I know isn’t true).” For anyone who needs the Corp # it’s : 210-821-4105 opt 6. Lisa then said the other rep should have told me that they can’t do auto when setting up the account again after deactivation..The last rep said he would wave the fee since he saw we call every month. REALLY ATT! For anyone reading be happy that your calls are recorded because the reps aren’t taking notes as I found out today when I asked. She said,” there are no notes that you called to ask for auto”, but recordings don’t lie…possible ENRON situation… If that’s no longer available I will be sure to let the readers know….I’m just tired and I spend too much money with att to get treated any kind of way. We are a military family who needs the digital working at all times.. I wonder if BBB will be interested in my concerns since att doesn’t seem to care. I will be sure to tell others about my experience. I will also try to contact corporate to see if they are concerned about how there loyal customers are treated. TBC

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daniel December 30, 2015 at 11:07 am

first thanks for the number, this is my experiance today

so 210 821 4105 opt 6 seems to be a worthwhile number, when the man transferred me he connected me to a man who was very sad, i ruined his year, complaining at the end of the year, i ended his year sooo badly, so funny, att executives write me a letter saying ic all customer service too much, and he is angry,,,,, he also claimed, at 11:01 est, that he wanted me off the mailing list so att wouldnt have to deal with my complaints any more, i told him att has NEVER dealt with my complaints, he THEN CALLED ME A LIAR,,,,,HE CALLED ME A LIAR,,,,,ATT is such a great customer oriented company,,,,,

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Jean December 26, 2015 at 10:44 am

I am in the customer service field and I must admit AT&T representative needs additional training on how to deal with customers concerns and complaints. They are just there to read scripts which are annoying to customers. Management needs to look into how existing customers are treated when it comes to increasing bills. New customers can get the least expensive offers while customers who have been paying their bills on time for the year are treated badly. When explaining your concerns representative are still trying to sell you products although you are unable to pay the existing bill with them. PLEASE Management look into concerns of existing customers. Another thing is when representatives are asked for Corporate Office telephone numbers we are told on numerous occasions there is none. One representative gave me a number which was for billing concerns. How can you have a fortune 500 company with no corporate office numbers – that shows how much customers are taken for granted by these company.

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Dina Gray December 13, 2015 at 7:53 pm

I was looking on this website to get an address so I can write a letter about the poor service I have gotten from ATT over the last two years. After seeing all the comments it is obvious that I would be wasting my time and energy, ATT does not care about their customers. Time to sell my ATT stock as management is asleep at the wheel.

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Richard Baca December 11, 2015 at 10:14 am

I just wanted to give some praise to three of your employees from a store in Albuquerque NM. The store is at 10250 Cottonwood Park Dr NW 87114. The employees Jason Ward, Leonardo Moreno and Monica LeBlanc went above and beyond to provide amazing Customer service. We came into the store furious at Verizon and wanted to change carriers. The three individuals gave us great customer service which was our convincing point to change to AT&T. These three need recognition from corporate. Thank you so much to them for taking care of us.

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Kem Dvornik December 22, 2015 at 1:49 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manger of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.

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Daniel Island December 10, 2015 at 5:44 pm

I have recently got a phone from an AT&T store well 2 months ago and been trying to get ahold of someone that can help me with my problem… Ok I purchased a phone from a AT&T store in the mall near me kept it for 2 days took it back for a return at first they informed me I couldn’t return the phone after talking with so many people I finally got to return it but for some reason the store didn’t contact customer service and inform them that I did a return so you guys are trying to charge me for a phone I don’t have my bill is 854$ I went to the store talked to the manager that sold me the phone and she also took care of the return I told her my problem and told her all she had to do was call customer service let them know I returned the phone she told me no because last time I talked to someone over her about my complaint that I had to talk to that person so I said that’s fine of course only problem she don’t work in that store and I can’t get her number!?? Can someone please help me

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Kem Dvornik December 22, 2015 at 1:50 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.

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will brasseur December 9, 2015 at 1:30 pm

All I wanted to get was upgrade from 3mb to 6mb DSL connection.
I got automated phone call it was done yesterday. and ETA first was 8 this morning.
still not faster.
so called AT&T and got transferred from one place to anther, and finally someone said there wasn’t an upgrade request on order, only a promotion change.
then called order department again, and they said it is on order.
what a mess.

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Kem Dvornik December 22, 2015 at 1:50 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.

Reply

B. Nealon December 7, 2015 at 11:37 am

In August I walked into an AT&T store to enquire about upgrading my cell phone. That’s when the nightmare began.
The rep sold me a bundle that included replacing my home phone service, but allowed me a discount on the newer cell. After a week of no reception, I returned the equipment. Had I realized it was a wireless setup, I would have known it would not work. An AT&T tech told me that if the rep had looked at a grid of my address, she, too, would have known it wouldn’t work.
I then attempted to port my home phone number, which I have had for 15 years, from AT&T back to my original provider. Twice weekly for 2 months, I and reps from both AT&T and my original provider went back and forth about failed attempts to port the number. In the interim I was without home phone service and callers received a message from AT&T saying that I “wasn’t accepting calls.” I can only wonder how many important calls I missed.
Then, in October, I received a statement from AT&T charging me for home phone service but stating “Payment is Not Required.” However, 2 weeks later I received another statement for $600+. Intending to spend time resolving the issue, I sent a minimum payment through my bank. Despite this, my cell phone service was discontinued a few days later.
As I was in the car when this occurred, I stopped in an AT&T store to determine the problem. After relating my issue, I was put on the phone with another rep. After repeating the problem, I was put on hold while another supervisor was consulted. When the call was resumed, I was told they could not verify my payment and my account was not “old enough” to discern a payment history. I’d only had it 2 1/2 (!!!) years!
The following Monday, I once again contacted AT&T, related my story, and learned that AT&T had me under not fewer than 3 account numbers. When that was discovered, I was once again put on hold. Finally, someone said, “Can I help you”? Heaven help me! I disengaged from that call and looked up an AT&T Corporate number.
I think we may have resolved the issue and resumed the cellphone service. We’ll see. Meanwhile, I long for the days when AT&T was “king,” and knew how to take care of its customers. Like so many of you, I’ve lived too long!

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Antonio Nelson December 4, 2015 at 6:27 pm

i am furious right now. i switched over to AT&T from sprint after being with them for 13 years. i work for DirecTV & now we are owned by AT&T i decided to go see if switching swithing my 5 lines over will save me money. basically i go into an AT&T store where i greeted by sales woman Aleshia T (which has been fired for giving fraud info to new customers auch as myself). i told her i was just coming to gather information and not to do no switching at the time. but the main reason i would not switch was because of i had to pay-off my sprint account 1st. she told me that all she need is my account info and that AT&T will handle all the balance that i have with aprint. so i was like really. so i was sold. i traded in my aprint phones for cheaper phones & switched over. that was 3 months ago. just sunday i gets a call from sprint about sending my balance to collections. i was stunned. i have talked with serveral reps & managers since sunday. they rather loose me as a customer than to at least meet me halfway. but they are telling me that EVEN THO OUR EMPLOYEE TOLD YOU THAT AND GOT YOU TO SWITCH OVER AND OWING SPRINT $1,265.51 there is not nothing we can do. when i left my bill was $216 & i told her i owe for the phones. but she goes on to tell me that WE got you covered. so from august to now i have had no contact with sprint until sunday when they call me about the bill before sending it over to collections. and AT&T doesnt care about the position i was put in by their employee that was fired do to situations such as mine

Reply

Kem Dvornik December 22, 2015 at 1:50 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.

Reply

Michele Morgan December 3, 2015 at 12:23 pm

I am so FRUSTRATED!!!!
We have not service since SUNDAY!!!!
I am sick of getting a runaround!
I cannot reach a LIVE person!
Technician arrived yesterday and determined it was an outside problem.
I am STILL OUT OF SERVICE!
No cyber shopping! No phone! I AM TIRED OF WAITING!!!
This is ENTIRELY UNACCEPTABLE!
I want service ASAP!

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Marian Feld December 1, 2015 at 7:46 pm

Sorry, original date of order was 11/28/15. Frustration accounts for my not noticing the incorrect date.

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Marian Feld December 1, 2015 at 7:44 pm

I signed up for AT&T bundle on 10/28/15 and requested installation ASAP as we are elderly and have health problems. I was given the date of 12/10/15. However, I was told I could call the installation line on Monday and they could put us on an expedited waiting list. Sunday I got an email that the installation date would be 12/11/15 at a time which would not work for us. Monday, I called the hotline, finally spoke to a supervisor who was able to schedule us for today, Tuesday, 12/1/15. When the technician did not show up, I called and was told there was no other order than 12/11/15. After being on hold and with the representative for 22 minutes, he said that a supervisor would call me back. After two hours, I called back and after 21 minutes on hold and with a representative, I was disconnected. I called back and after 25 minutes on hold and with a representative, I was disconnected. Again, I called back and after 29 minutes on hold and with a representative, I was disconnected. Tomorrow I will be cancelling my order, unless I get some help and quickly. I thought Time Warner Cable was bad. This has been much worse.

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Kim Simmons November 28, 2015 at 1:51 pm

On 11/25/15 I called and Spoke to Arturo in customer service explaining that I has received my ATT Uverse bill and it had a charge of $60.00 for an OnDemand charge for a boxing match. I explained to Arturo that my father (83 years old/dementia) had accidentally pushed the button and ordered the movie. He (Arturo) said he would give me credit for the amount and I thanked him. Today 11/28/15 I get on ATT to see if the credit is there and a BIG FAT NO!!!! I called customer service and spoke to Tam (Emp#MT318R) and explained the whole thing over again. She said she would/could only give me $30.00 credit. I asked for a supervisor and received Nicole (Emp#NT38TP) and explained again the situation with my father, that he was just visiting for the weekend. She (Nicole) explained that they could only give $30.00 credit, so I basically said that my 1st phone call and speaking with Arturo that he had just LIED to me to get me off the phone.
I absolutely HATE calling ATT customer service!!! They are the worst. I have been a customer for a really long time. In fact, I was the 2nd household to get ATT Uverse in my city when it was being introduced years ago. They spent 14 hours and 5 people to just get it installed.

Reply

Kem Dvornik December 22, 2015 at 1:51 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.

Reply

Mike C November 27, 2015 at 10:02 pm

In 2008 I bought my first smart phone, already with ATT for 5 years, I stayed with them. I upgraded twice since then, never changing my data plan, which was unlimited. my Last upgrade being in Sept 2014. in Oct 2015, I get a message saying that I was getting close to my data limit, which I found hard to believe being I had unlimited. I called ATT and 45 mins later, the customer service rep said that I had changed my data plan when I upgraded. I told here I hadn’t and that it needed to be changed back. She took all my info and said she would “forward” it up the line and that I would receive a call within a week. No call, but a text 3 days later basically saying I was out of luck. On Nov 27th, I called back again and asked to speak with a retention rep. I explained everything to this person and she said that my phone I have now, a Samsung S4 did not support unlimited data and I was basically out of luck. I asked to speak with her supervisor, named Caleb. He proceeded to tell me when I did my first upgrade, in 2011, my unlimited data was changed, even though in Oct 2015 when I went to the ATT store here, I physically saw on the tablet the rep uses, that my unlimited data was still active in June 2014. So ATT reps tell one lie after another I asked. Caleb then proceeded to argue with me. I then asked to speak with his supervisor which he replied that this person was unavailable. I then asked for their supervisor, getting the same response. I then asked for ATT corporate office number, which he would not give but only said he could put in a “request” for them to get back to me within 72 business hours. I am betting I get no call. ATT has the worse customer service I have ever seen in my 48 years.

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J. M. November 25, 2015 at 4:28 pm

Since April 2015 I called ATT and told them to disconnect my DSL services. Since then, I’ve had no internet; it was disconnected within hours of my call. Since April, I have been calling every single month to let them know to stop charging me for internet service I no longer had. They kept saying the same thing over and over and over and over, “This time it is disconnected, don’t worry”, and they took off the charges and again, through the same thing every month. On October 2015, I called again for them same reason, and the so called man in charge said that there was no record of me ever saying I wanted to disconnect, only records of the account being credited and that’s it. So he said that I would have to pay the whole amount and that the month of November was going to be nothing, well, surprise, surprise, It is still something. So after almost a year of headaches, what do I have to do stop this? Sue ATT for mental distress, because believe it or not, calling every month and ending on the phone for almost 2 hours just to get charges off for services that you don’t have, it is very stressing!!!!

Reply

Kem Dvornik December 22, 2015 at 1:51 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.

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Renee November 17, 2015 at 5:08 pm

AT&T is a joke!!!! I really, really HATE I have to use this service but it is connected to my email address and that is the ONLY reason I have stayed. I only have DSL service with them because I REFUSE to have any other type of services they offer. If they can not accommodate with DSL why try anything else. I only ASKED if I could get my DUE DATE changed and was told over and over again they can not change my DUE DATE with DSL this makes ABSOLUTELY NO SENSE. I am a customer who has been with AT&T for years and only ask for my due date to be changed to a later date and that can NOT accommodate. THIS is so frustrating having to call each month to ask for an extension so my internet service is not disconnected & charged a reconnect fee ALL because they do not want to change the due date. I’m going to change my DSL service to a more customer friendly and accommodating service like NETZO, VERIZON, TIME WARNER because AT&T sucks!!! & the customer service reps who barely speak English.

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Dr. Henry October 26, 2015 at 1:15 pm

AT&T has taken my userid that is used of all of my online accounts and let someone else have it. They took it without any notification or anything. Last month, I logged on to pay my bill. This month, I can’t do so.

Customer service attempted to convince me that I was so intellectually stymied that I just forgot. It took me a little bit to figure out what they had done. Finally, someone admitted it to me.

So, they have provided another person with my userid that is used on numerous accounts. Talk about privacy. So, half the battle to breaking into one of my accounts has now been provided by AT&T. Think they would correct the matter? Nothing doing. They took it from me without notification or permission and don’t have the courage to make this right.

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September H Bennett October 25, 2015 at 6:56 pm

I’m quite disappointed with the customer service provided by AT&T. After being told by a representative that they would NOT even try to satisfy my maintenance scheduling requests, I was then lied to concerning communications to the technician. In addition, in spite of a line issue beyond my control that deemed me without service, my bill was not adjusted, nor was there even an offer.

I also asked that my billing due date be modified to avoid continued payment issues. The request was omitted from the system and fees were subsequently added to my bill. The exact issue I tried to avoid!

To add insult to injury, I can’t even PAY MY BILL without issues! Customer service reps are not available 24 hours, nor is there an automated system. I called 3 different numbers to reach automated bill pay. Each of them looped me back to a closed office. I even “lied” to the system, saying that I needed tech support, but was still sent to the “closed office” line.

After my morning attempts, I came home this evening to find that my service had been partially interrupted while I was gone. I attempted to pay AGAIN, this time online, but received an error message saying that systems were down for maintenance!!! It’s like they don’t WANT my money unless it comes with the ridiculous re-connection fee!! I see what you’re doing, AT&T, and I assure you, once this is contract is over, I will not return to your trickery!!!

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Teresa Thompson October 22, 2015 at 11:21 pm

I have never been so mad in all my life. My oldest son got married last year. His contract on our wireless account won’t be up until Dec. so we have kept him on our account. They have graduated from college and started jobs in their chosen field. Because he has a phone on our account, and because he has to give a contact phone number, he gave them the number he has on our account. And now every time he tries to pay his bills for u-verse and direct tv, they try to post it on my account. The first 2 times it happened, I didn’t realize who was doing it and told them that I didn’t make a payment and they had better not take money out of my ck’ing account. The next time it happened, I actually got enough information from the agent I was speaking to that I finally figured out what was going on. So I told them to not post it as a payment to my account because it was for their account. They said that he would have to call again and give their account number rather than a phone number. I told him that, but it happened again. They said it went through, so I sent my son the money to cover it. Well I went to make a payment on my account and the balanced seemed high. So I checked and the payment had not gone through. So I tried to make a payment with my checking account on the pay my bill number. It said it didn’t go through. So I asked to speak to a customer service person and they said that because I had blocked payments from coming out of that account, that my checking account is blocked for 6 months and I can’t make payments from it. And that if I didn’t pay my bill by today, that my phone would be cut off. I said if they cut our phones off, I would contact a lawyer tomorrow and sue their butts. Tomorrow my youngest son and I are going to an ATT store and try to get this straight. If not, I live less than an hour from Corporate and will be headed there on Monday and sit there until this gets straightened out. I seriously doubt anyone from ATT ever reads these reviews, but if they do, they better get this figured out ASAP.

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Crystal October 20, 2015 at 7:15 pm

AT&T, you have got to be kidding me. First, I get a new phone and I’m told it’s a 12 month installment plan. I then inadvertently find out 12 month installment plan means 20 months in AT&T world. I stood in the store with an AT&T employee when purchasing my phone. We sat there and did the math to figure out how much I would pay in total for my phone. He had a calculator out. He then went over the terms and conditions with me. I said, “is all of this the same as what you just told me?” he said, “yes.” So I imagine you understand why I’m annoyed. I call “customer service” which is a joke. I was transferred to a supervisor and then hung up on. I called again and was told they could not do anything. I have gathered from my phone call that AT&T does not give a flying fuck what their employees say, they will not be upholding it and the customer gets screwed. I then asked for the corporate office address and phone number. I was told multiple times that that information cannot be given out. It’s a PUBLICLY HELD corporation. You have to be kidding me. So, through my real intense search on Lexis I obviously get your phone number and address, thank God the “customer service” refuses to give out that information. I was assured that a manager, who does not care about what I have to say, will be calling my in 72 hours and I can escalate this higher if I want. I asked if we could escalate over the manager that already said “we did take responsibility, we said sorry. That’s all we can do” and was told no. You guys are absolutely the worst and I really hope you plan on fixing this.

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Steven October 18, 2015 at 2:29 pm

Worst business practices ever seen. They lie to get your business then when you call to figure out a resolution NO ONE IN CUSTOMER SERVICE CALL CENTER HAS ANY AUTHORITY. The only way to get any service is to file a complaint with the BBB, and even then you will get the run around again. This company is engaged in criminal business activity, they falsify the business contract agreement and do whatever they please with your account. I WILL NEVER BE A CUSTOMER AND WILL MAKE SURE THAT PEOPLE ARE WELL INFORMED ON A DAILY BASIS OF THEIR CRIMINAL ACTIVITY. The FCC is the next place i’m going if the BBB can’t help me. Then file a class action lawsuit against them for fraud and distress they caused. I’ve been dealing with a simple issue with them for over 2 months and still no one with any power have contacted me. I won’t rest until the people making the decisions and setting up their customer service practices are in jail for fraud.

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Linda December 3, 2015 at 8:11 pm

You aren’t alone – they used to be a good company to deal with but over the past few year they have evolved into a nightmare!! You are soooo right – NO ONE IN THEIR CUSTOMER SERVICE CALL CENTER HAS ANY AUTHORITY and won’t even attempt to give credit when it’s justly deserved! If you file a class action lawsuit, please let me know!!

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C M Horrell October 16, 2015 at 1:42 pm

A year ago I got AT&T/Direct TV service. 1) Neither one takes any responsibility for issues raised. Each refers you to the other without response or resolution. 2) In direct opposition to their contract Direct TV allowed an unauthorized person – without asking for the required password – to access my account & purchase additional programming without my knowledge or permission. 3) AT&T failed to credit my account the July 2015 payment I made to them after numerous phone calls to them and numerous faxes verifying from the bank that the monies had cleared the bank, via electronic transfer, but AT&T has refused to investigate or credit my account. 4) AT&T is billing me over $300 for services they did not provide (and I am now getting billed from AT&T and Direct TV) for bogus services they have just added to the final billing statement. 5) Direct TV as of Aug said I only owed $53.00, but AT&T continues to add fees and refuses to credit my account for the July payment which cleared my bank in July.
I have heard from other people that AT&T takes money from people’s bank account for services they did not provide. This company is criminal. They are very willing to take if it means $$ in their pockets, but virtually impossible to get through to rectify their billing errors. I think it is high time to institute a Class Action Suit against AT&T for fraudulent billing practices and ‘stealing’ monies from their customers’ bank account.

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Linda December 3, 2015 at 8:15 pm

Lots of other people are fed up with the dishonest actions of AT&T and their flunkies in the Call Center, so think about a class action lawsuit and don’t give up. You and I are but two of hundreds or thousands who are fed up with their dishonest methods!!

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slp October 12, 2015 at 6:42 pm

I am now changing my service. My account was about to run its 24 month course so I received a notice. I went into my account and signed up to continue my service. I selected TV, then decreased my internet and then TV. I was given the charges in the 3 part system to approve. After finalizing my upgrades, I was given a worksheet that my services would be $98.00 a month. With that I approved. I received my bill a few days later and it was $184.00. I gave them the Order # and was basically told that it was incorrect. How could I be held to something that was incorrect? I asked for the processing address as I plan to file a fraud complaint in smalls claims court. They couldn’t give that information out. I guess I will have to go to the JP’s office to see how AT&T will be served. I will also notify the FCC and BBB, but first I just canceled my service and will be going to TWC for service. As much as anyone complains about TWC, I was never treated this by by them. They were always up front with my service.

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Esther Stark October 9, 2015 at 10:59 am

Since my last comment on October 7th I have had 2 people from the “presidents office” call me and tell me that it was being taken care of from their office however their office is in California and I live in Texas so now I realize that epic proportions of disregard for paying customers has risen to an time low. These 2 men call and talk like they have some kind of pull in the company but I have yet to receive any kind of relief from my problem it seems that the at&t corp presidents office is only there to deal with “problem customers” They seem to believe an emotionless tone of voice in an even unemotional tone will placate the customer and calm the person they are talking too the first man I talked too Mr.Hutchcroft obviously felt he couldn’y deal with me so he had Mr.Kaughman call neither person even knew what kind of training or background checks at&t gave their employees or what they were doing to eradicate the problem still not sure what or how they were going to take care of the problem in Texas from California

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Joseph minard October 9, 2015 at 10:26 am

This company is giving my mom a hard time with her service we had service in Nashville tn now we have moved to east point ga been trying to get internet and phone service for 3 days now these people can’t get off there lazy asses to fix it they keep saying it’s fixed and it’s not getting tired of this please if you say something is fixed then mean it

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Esther Stark October 7, 2015 at 5:14 pm

I have had a problem with my service being interrupted daily for 21 days in a row in 21 days I have 6 tech support people every 3.5 days in my home over a period of 21 days I have contacted tech support and gotten hung up on promised ,call backs , had people tell me there were no issues even though my service has been interrupted,had a billing manager transfer me to to tech support after telling her I had already contacted tech support had a customer support rep robert #042Ra play childish games saying I’m having problems hearing you sorry maam can’t hear you put me on hold for extended time because he didn’t want me to report him to his manager I had one customer service rep all in tech support ask me if I was having problems why hadn’t I contacted at&t obviously I had over a daily basis of 21 days but he wasn’t listening. My service still isn’t fixed tomorrow will make 22 days since your techs are dispatched on the last interval of 1-4 from what I was told. I want to know why it has taken now 22 days a problem when I have on networking service person saying he knows what the problem is but it hasn’t been fixed why I have had 6 service techs in my home and all but 1 including a managing supervisor left out dated equipment and “fixed a power problem with outdated equipment with the managers permission. and my problem still isn’t fixed

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Gerald Steverson, Sr. October 6, 2015 at 4:11 pm

Greetings;
Having subscribed to Bellsouth landline phone service after returning from overseas active military duty in the nineteen seventies, I’ve been a continuous Bellsouth/AT&T landline customer for more than 40 years. I currently use a cable Internet Service Provider (ISP) but wanted to subscribe to AT&T DSL service to use as a backup ISP. I called an advertised AT&T number on/about 9/28 to inquire about obtaining DSL service. After the AT&T agent did some checking, he told me U-verse Internet was available at my location and that AT&T did not offer DSL where U-verse was available. So we discussed U-verse Internet service and, after considerable discussion, I ordered 18Meg U-verse Internet service which was to be installed 10/5.

During our discussion, the AT&T agent told me the installer(s) would run a fiber optics cable to a box mounted on the outside of my house and run a cable ‘larger than the current phone line’ into my house. I pointed out to the agent that fiber optics cable had been installed in my neighborhood some time ago but that it had not been run down my street and that the nearest fiber optics cable was located at least 600 feet from my house on the street my street intersects with. I also told him that in earlier discussions about obtaining U-verse services, a door-to-door U-verse sales person had told me the fiber optics cable would NOT be run to my house but that my existing wire would be used and tied in to the fiber optics at the nearest node and that at that time I had decided against subscribing to U-verse because, in my mind, a chain (circuit) is no stronger than its weakest link (component) and so there would be no advantage to fiber optics in the neighborhood if my house was served by over 600 feet of standard copper wire. But the agent whom I called to inquire about DSL service assured me that if I subscribed to U-verse Internet service, the installer would run a fiber optics cable to my house. So with that information, I decided to sign up for U-verse Internet service and figured I would make it my primary ISP instead of getting the DSL for backup ISP as I had initially planned.

The agent also offered to ‘bundle’ my landline phone service with the Internet service, but I declined that offer because I want to keep a ‘wired’ phone.

When the installer arrived at my house at the scheduled time, we discussed the plan, and he told me he would not run fiber optics to my house but that he would use existing wiring to the house, a different box on the side of the house, and a cat-5 type cable from the box into the house. He also said my phone service would be carried by the same cable carrying the Internet service. Still believing that a chain (circuit) is no stronger than its weakest link (component), not wanting an Internet phone, and dismayed at having been mislead, I cancelled the installation.

I still would like to subscribe to AT&T Internet services, either DSL for a backup or, preferably, U-verse Internet to replace my current ISP. But I need to know what constitutes a proper installation of U-verse Internet service without affecting my ‘wired’ landline phone service. Could someone who can address this matter authoritatively please call me with that information? My number is 850-623-0607.

Thank you.

Gerald Steverson, Sr.

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Ben Kenner October 1, 2015 at 12:07 pm

Please have some one to call me about a business matter with AT&T Corp. please. 972-832-****

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Maria Hope September 30, 2015 at 4:08 pm

Please have some one to call me about a busyness matter with AT&T Corp. Maria Hope, 954-296 ****. account: 523015521631. Thank you.

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Lee Adams September 29, 2015 at 4:54 pm

I would like to commend Chris Cary from the Midwest Center on his attention to details concerning our order N065-OY-795549 which was placed on 9/17/2015, which is now order number GBLEXT1766979. He understood our frustration concerning the ordering of this item. We order this item originally on 9/17/2015 and was advised it would ship overnight. I then called back into the AT&T call center on 9/18/2015 to question why it was not overnighted. I was advised this model was not available for overnight. When asked what he should do I told the call center agent not to do anything until I got guidance from my manager. When I came back into work on Monday 9/21/2015 I got an email from AT&T stating my order N065-OY-795549 had been cancelled. I called back into the center asked for a floor manager and was advised that the only thing they could do was to make a new order.

After, being assured that the phone would ship on 10/05/2015 with the same number that was on the original order, I signed the terms and agreement on 9/25/2015, on 9/26/2015 I received an email stating my order had been placed, at which point I went on line to see what ship date had been assigned only to note it stated between 11/08/2015 and 11/16/2015 or there about.

This is when I called back into the center and got Mr. Cary. We talked about this device and it being sent out to the stores since it was a new promotional item. He also advised me that should I be able to find one in a store near me we could set it up on the phone number I had, but not to do anything until I actually had the device in my hand. I checked every store within a 200 mile radius and found none.

I appreciate Mr. Cary’s honesty and his willingness to help in any way possible. He is very good employee and AT&T should be proud of him and his efforts.

As, for the AT&T handling of this matter in general, I am not pleased. First, the cancelling of my order was not authorized by me as stated in your cancellation notice. Second, I was told the item would be overnighted when I ordered it, only to find out that it was not even available for shipping until 10/05/2015. Thirdly, being informed that the new order would ship on 10/05/2015 only to find out after signing the second term and agreement for the new order it would not ship until between 11/08/2015 – 11/16/2015 has left us with a bad taste for AT&T customer treatment during the ordering process. Mr. Cary has displayed more drive and ingenuity to help resolve this situation by providing possible solutions. Were it not for the fact our newly hired manager, who is left without a cell phone due to an AT&T agent error in cancelling her order, and another giving incorrect information at the beginning of the process.

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James October 1, 2015 at 4:51 pm

How come every area on the internet where you can read reviews about AT&T they all are very negative. Why would anyone in their right mind do business with this company?

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ntbright September 22, 2015 at 1:04 pm

IT IS TIME FOR A CLASS ACTION LAWSUIT!!!!!!!!!!!!!!

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Mrs.MCKNIGHT September 25, 2015 at 11:19 am

Amen to that…they re awful!!I d just started an contract
account. My bill was 300.00 more than. Provided. I have filed through The FCC and BBB!!!!

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Penny November 29, 2015 at 12:57 am

I agree, something needs to be done.
This is the letter I am sending to Call Kurtes and all the other places I can post it. BBB too.
I was offered a Bundle of phone, internet and Direct TV. I agreed to get a Bundle. After the Bundle was started. They informed me that they are going to change my phone line. To an internet line. I did not want my phone changed to internet. As it will go out during an emergency. We are disabled, and can not be at anytime without a phone. I wanted to keep my land line, no batteries or electric needed.
They did not bundle me. Full price all along. So I called to turn off the Direct TV, (7/5/2015) cause I can not afford it. They put it on suspension, as if I was not paying my bill. I asked them why I am being billed for something I do not have? Direct TV (10/14/15) and they turned it off. But it’s been off all this time? Then informed me that I owe $300.00 penalty.
I was told this Bundle, included the phone. They did not say I would have to change my phone from land line to internet. When they called to put me on intrenet phone I would not let them.
First bill of Bundle Jan 5, 2015. Very confusing bill. We were told that we would get HBO, STARZ, SHOWTIME, and CINEMAX free. The bill shows a $48.00 charge for these channels. Made call for assistance many times trying to fix this bill. None of the assistance did what they said they would do to fix it. Made many calls to get it finally taken care of. Spent hours on the phone every month due to billing.
Charged me $42.48 for phone that was suppose to be only $35.00 when bundled. U-verse did not show up in this billing. Bundle means all together. Many calls we made to straighten this out. Never could understand what they were trying to do?
We bought our own router for our U-Verse to save money. But At&t was still trying to collect on the one we sent back and they received. More time on the phone, 3 or 4 times. They never did what they said they would do to fix it. Each person we spoke to had a different story. Each time would take an hour or more to try to settle the problem.
Spoke to Robin, Sam, Samora, Wyatt, Brenda, started to take more than names. Dorian 18889082509, David 18885734107 Max EEY77N and ect.
U-Verse on different billing. Sorry but that is not bundling. All ready getting late payments for some reason, I do not understand. This is outrageous. Where do you see me saving any money on this Bundle that is not a bundle.
I don’t see the bundle I was promised. I don’t see the savings I was promised. So why should I be penalized for a bundle deal that was not there?
Also, why in the heck was my Direct TV bill so different every month. It should of been one price every month. $70.77 1/2015, 54.19 2/2015, 89.35 3/2015, 133.67 4/2015, 36.79 5/2015, 82.68 6/2015, 82.68 7/2015. Every month something different. How can I ever balance my bills, when they keep adding things to my bill.
I have been with AT&T back when it was Ma Bell. I have had this same phone number for 40 years. I own my home and my Husband and I are both Disabled Seniors Citizens. We need you to help figure out what to do about AT&T. I can not afford to pay $300. penalty for something I never got. And I never got a Bundle or a good deal that they promised.
Got a call today that they will turn my phone off if I don’t send them $199.00 today. Also received a disconnect letter for $191.02, if not paid by Nov. 20th. I sent extra money over my current bal. to pay on some of the $300. Yesterday they really broke the law trying to collect this money. They took $295.92 out of my Sons PayPal account without permission. On top of the fact he is not even on my account. He dose not live here, he is my IHSS Worker and he helps me by talking to AT&T, as I can never understand where they are getting their balances.

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Fustrated December 1, 2015 at 6:41 pm

WE NEED TO JUST HAVE CLASS ACTION LAWSUIT AGAINST AT&T… TO GET ALL OF THESE PROBLEMS RESOLVED…..

BECAUSE AT&T SURE ENOUGH ISN’T LOOKING TO RESOLVE ANY OF OUR COMPLAINTS – DUE TO THEIR NEGLIGENCE WITH THEIR INCOMPETENT EMPLOYEES FROM THE BOTTOM TO THE VERY TOP OF THE POLE…

WE ARE CLEARLY BEING RIPPED OFF BY THEM… ESPECIALLY THE CUSTOMERS WHO HAVE BEEN WITH THEM FOR OVER 7 YEARS OR MORE…

AND NOW THEY WANT TO DO AWAY WITH THE GRANDFATHER PLANS THAT HAS BEEN ESTABLISHED AND IF THEY CAN’T DO THAT THEN THEY WANT US TO PAY AN ADDITIONAL FEE ON OUR PLANS FOR UNLIMITED DATA… AND WHATEVER ELSE!!!!

THIS IS JUST RIDICULOUS AND THERE ISN’T AND MORE MORALS OR CUSTOMER SATISFACTION – AND THE CUSTOMER IS ALWAYS RIGHT ANYMORE… COMPLETELY GONE OUT THE WINDOW!!!!!

BY THESE MONEY HUNGURY CREATURES….

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