AT&T Corporate Office - Corporate Offices & Headquarters

AT&T Corporate Office

AT&T Corporate Office Address

AT&T Inc.
208 South Akard St
Dallas, TX 75202

Contact AT&T

Phone Number: (210) 821-4105
Fax Number: (302) 655-5049
Email: Email AT&T


CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey

AT&T History

The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell.

In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.

SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company.

In 2006, the company acquired BellSouth.

In 2008, the AT&T corporate office moved from San Antonio to Dallas.

There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm.

AT&T is currently the largest provider of fixed and mobile telephone services in the US.  The company current serves over 100 million mobile customers.

{ 551 comments… read them below or add one }

Sallee October 10, 2016 at 10:19 pm

I wanted to inform AT&T Corporate Offices about an AWESOME AT&T telephone service representative named Goddex W., who works out of your Alabama office.
He was the most patient, kind, informative and helpful customer service representative that I have ever had the pleasure of dealing with, bar none. I feel so blessed to have had the opportunity to deal with such a wonderful person as Goddex. I just had to find a way to bring it to your attention, as I was so impressed with the high quality of customer service I received from Goddex W., that I felt it was important to let you know.
NO Complaint here, only genuine PRAISE for AT&T Customer Service Representative Goddex W. in Alabama. Please thank him again for providing me with such excellent service. He is an absolutely wonderful human being, and was genuinely helpful in every way. Special Kudos and Blessings to Goddex W.! Bless you forever! ~SSY


M. Goria October 3, 2016 at 10:31 am

Dear ATT,

You have been the worst company to have services with for 1 reason, BILLING!
will you ever get the bill right? all you care about is overcharging people. I had a previous account that I waited on a refund for 3 months now and haven’t got my refund yet, but when you guys want your money, you know how to charge me well. It’s been a terrible experience, you have the worst customer service, you don’t care about your customers or their business.
I’m sick of wasting hours every month because you over charged me and messed up my bill. do you ever read the customers complaints? what are you going to do about this? NOTHING, AS USUAL. biggest douchebags in the industry.
I just want to say that you guys are the worst company ever and I’d be happy to see you get sued till the last penny in your pocket.


Girish Malhotra September 20, 2016 at 3:10 pm

AT&T has the worst record of customer service. Since they bought DirecTV they have ruined a good thing. Neither knows anything about billing and the left hand does not know what the right hand is doing.

To make mockery of the the customers who put food on the table of AT&T employees they have this automated system and they hide behind it so they would not have to face their own stupidity of creating things that do not work.

I have spend TWO hours trying to fix my bill and no one after five transfers could fix the issue. I lowered my services to lower the bill but the bill went up.

I think Randall Stephenson and his team should pay attention to customers as I will be history when my contract ends.


i cruz September 16, 2016 at 1:29 am

does this business even give a sh*t about customers? do you even read the the complaints? about direct tv and your own? it took me 3 days to realize that this is a horrible company that scams ppl and just take their money. they only things i hear about this company is or are horrible things I will never use you again and will always tell my friends and family that this company and customer service are a joke. Need to fix your own problems so you ca have happy customers


Mark Murrell September 9, 2016 at 8:03 pm

I have had your u-verse service for five plus years. One day on or around May 29, 2016, I called into your Digital Life department after seeing a commercial on television. The commercial said, “Get Digital Life for only .99 cents.” I spoke with your customer service representative by the name of “Clinton”. I explained to him that I have been with my current alarm company for 10 plus years, and I pay $226.00/year for their services, but they didn’t offer a video camera system. I have my own personal video camera system with 5 cameras, but couldn’t view it from my phone, and I wanted to be able to use my smart phone with my system. I explained to him with my u-verse bill it’s about $198.00 with tax included. With the two bills, I’m paying about $215-$220.00/month. I asked him several times could he match that price or beat that price. Clinton told me he could. He started explaining what you all had to offer. He told me that you were running a promotion for .99 cents which included the cameras and a key pad door lock and or garage door key pad. I chose the garage door pad because we use the garage door more than the front door. He told me he could give me my u-verse for $140.00 plus tax and Digital Life for $55.00 plus tax which would be about $195.00 plus tax. (Clinton never explained or said the digital life only came with one camera and I would be charged $199.00 for each additional camera). We scheduled for you all to come out and install your digital life in my house.
Around June 6, 2016, a rep came at the scheduled time; he uninstalled my alarm system and video system, and then explained that I was only getting one camera. I told him what Clinton and I had discussed, and he told me that’s not what his order says. I told him to take it back, and reinstall my cameras and alarm system. He asked me to give him a minute; that he was calling his supervisor. He came back into my house and said for the additional cameras he could give them to me for $99.00, and if I buy one, they would give me one. I agreed. He told me I would have 14 days to cancel my service. I called three days later telling the support team I couldn’t use my services through my smart phone. They ran tests, and told me they would schedule someone to come out. After the tech came out and witnessed me not being able to use the phone, he put another junction box in the wall; it worked for a couple of days and started doing the same thing all over again. Example: As I’m pulling out of my garage, I don’t have WIFI service. I have to get out of my car, and push the manual push buttons on the garage door to get it to close. As I’m coming home it works just fine because I’m using others’ WIFI, but leaving my house I can’t use it. I called in again. They scheduled a tech to come out again. Once the tech was here, he ran his tests, and told me nothing was wrong with the system even though he saw me not able to connect to the WIFI standing in the back of my house. Your tech suggested that I spend $40-$50.00 in a WIFI booster, which I refuse to do. I called in again, and spoke with a u-verse supervisor by the name of TOM. We were on the phone for over an hour and 45 minutes. He explained Clinton could not drop my u-verse bill. He didn’t have authority to do so. He called digital life and spoke with them, and said he could only bring my bill down to $158.00, plus tax. That was the best he could do.


Derek August 29, 2016 at 8:12 am

Good Evening,

I’ve been a long time Verizon customer and know they have phenomenal service, but yet they are a bit pricey in comparison. In fact, I switched to Sprint for a day a few years back and they cut my bill in half but had absolutely no service at home. So I came back to Verizon with open arms and they even bought everyone new phones to show us how happy they were to have us back. It has been a few years and I hear some of my friends and family have AT&T and say the service is comparable, but the bill is a little cheaper. Hearing this, I am like okay…let me go ahead and give them a shot.

On August 19th, I bring my family to the AT&T store with an appointment scheduled for 10AM. There are a few people standing at the door for the Note 7 release, but not to worry I was at the store the day prior and they said not to worry, there will be plenty of phones. Doors open at 10AM and we are the 3rd customer to be greeted. I said, I scheduled and appt, but that doesn’t seem to matter. The representative said, well actually we take you first in that case. I informed them that I let the check in person know, but wasn’t handled any different than a walk in. Anyhow, my wife and I got the 2 last Note 7’s that were in stock. Unfortunately we had to stay there as hostages from 10am-2pm. Most ridiculous process ever. Supposedly there were server problems preventing phones from being able to be purchased. I was at a AT&T company store, not a retailer. Why did it feel like I was in a 3rd world country? I asked for an S2 Classic Gear Watch and they said they were out, but they would order me one and ship it to my house. I was like, okay that is fine. Between my phones, tablets, and watches…they had to get some kind of override to prevent me from paying $150 deposit. It took like 5 minutes and it was done.

Fast forward to today(Aug. 27th)…the watch is on back order for at least another month. I was advised to come to the store if that was the case and they would get me the S2 Gear Sports watch with no problem. I go back to the AT&T store, and get this arrogant customer service representative that apparently hates his job. He said he could cancel my order and get this done. I said, Great. 2 min later he said it is going to cost me $150 dollar deposit. I said there is no way I am paying $150 dollar deposit after having it waived previously. I’ve been inconvenienced by your company not having the watch, then setting false expectations of having the watch in a week which was ordered, and now telling me I am going to have to pay $150 deposit that was previously waived and approved. He said he could try to waive it, but it could take day. I asked, how could this take a day when it took 5 minutes last time? I informed him, I am going to lunch and shopping…but when I get back I expect the approval to be completed and the watch be in a bag for pickup. I came back 2 hours later to check on the status of the watch where he immediately told me he doesn’t have the approval. I asked for a manager and he told me there is nothing that he can do. After explaining the whole situation above, the manager informed me it was approved an hour ago. So how is it than in 3 minutes, I go from no approval, to it was approved an hour ago. Then the representative had an attitude with me and asked me very rudely if I would like a bag. I told him he has already been helpful enough. We won’t mention the fact that he (Alex M) didn’t even open the watch to verified it worked, show me anything, or offer insurance. The look on his face and the body language he provided was very unbecoming of any customer representative I have seen before. Even though I am with ATT at this moment, I can’t say that it has been a pleasant experience or that I can advise anyone else to go through this stressful experience. This transition period has taken away 8 hour of my life in your store. That is ridiculous. The worst part is, that I am having to spend my time with people that don’t even want me there. Verizon told me they were sorry to hear me go, but they would make it worth my while to come back. As a representative of AT&T, what can you do to ensure you have my business?

My thoughts are to waive all activation fees at the very least! I make over $50 an hour, and my time being forced to sit in your store would equate to a minimum of $400 plus not to mentioned the tension felt with dealing with such rude representatives.

Acct# 177061354447)

Store No. D19E (3460 West FM 544 Suite 500, Wylie, TX, 75098 (972)633-5256 )

OM Tablet No. 22

Transaction ID: XD19E1NGMABMH


Best Regards,


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Yvonne August 18, 2016 at 6:54 pm

Back up Battery for Uverse. When we bought Uverse voice and internet we were told to buy a backup battery. We had a power outage for 2hrs and the computer stayed on but our cordless phone did not -becuz there was no power. The back of the bill says to get a backup battery for voice services including 911. Go to website and see how yo “connect cordless phone base station to battery backup” I went to the site & the pictures don’t look like the “Belkin” battery I have and there was no way to connect my phone to it. I was on the phone first with sales (because I assumed they sell the battery backup when you buy Uverse) who sshot me over to Technical Support, and I was on the phone for 54 minutes with a woman with an Indian accent who assured me there was no way to hook a cordless base to the battery. She kept putting me on hold to go and ask the technical people, she wouldn’t let me talk to them, and then she’d come back and say it couldn’t be done. I gave her the website and she looked at the picture and still said it coildn’t be done. I hung up on her in frustration. How can you have people working there that don’t know what’s available to the customers!! I called the concession dept. and begged this person to help me. She wanted to send me to Technical Support and I begged her to listen to my problem first. She did and switched me to someone who said we needed another part to attach to the battery so that the cordless base could be plugged into it. Please teach your people!!! This is so frustrating! The first Technical people didn’t even know this existed!! Please teach your people!!!


Jan Samples August 18, 2016 at 1:53 pm

I so wish I had read all of the c/o’s related to your company before I made the mistake of purchasing your services. I signed up on the 8th. On the 9th an individual came out to set up my phone/internet/Wi-Fi. He stated everything was installed before he left. When I tried to use the phone a few hours later, it was not working. I called the installer back the next day and he told me he would check with his supervisor and get back with me. I never heard another word from him.
After numerous attempts to reach a live customer service representative, I finally used the automated system. I went thru all of the recommended steps, still no service. I finally reached a foreign representative who I could hardly understand and again we went thru several different steps, still no service. At least she scheduled me for another appt. on the following day. When he came out he asked me if the previous tech had finished installing the phone and I said that he had told me it was all hooked up prior to his leaving. This new installer told me he hadn’t finished the job and had left a bunch of his stuff out there. So, once again the installation process began, however, once again he could not get my phone hooked up. First he tells me there is something wrong with my lines and it will cost me $200 to fix them, then he tells me there is something wrong with my phone and will need to get another one. (By the way, I have 2 phone outlets in my house. Only one was ever hooked up, so he said I will need to get a sat phone.) I remarked it was strange that I had had Cox phone service for years without a problem with “wires” or my phone. When he left I had what was once my kitchen phone hooked up directly to the modem in the spare bedroom so it would work. No kitchen, no master bedroom phones. In addition, I have been unable to set up my voice mail as every time I go thru the steps I was instructed to do, all I get is a busy signal.
The next Wednesday after this Sunday, they were supposed to come out and bury my cable. I got home from work, the cable had not been buried. After screaming at the automated system that I wanted to talk to a live rep, I was finally transferred to a real, English-speaking rep. I told him about all the problems I had had, including the fact that the cable had not been buried. He checked and said the invoice stated it had been done and he asked me to check! I said the cable is lying on the ground and has not been buried. He again scheduled someone to come out the next morning to bury the cable and told me he would call me at noon today and make sure everything had been done. After returning home from church that evening, I went out into the back yard again and saw where a cable had been buried, however, that cable wasn’t hooked up to anything. The end at the house was draped over the ATT box, they had buried it from the house, to the pole, saw it was not hooked up to anything, coiled it up and left it lying on the ground, also leaving the “real” cord lying on top of my yard. It is now 1 pm and I have heard nothing from the rep I spoke to yesterday. I am also concerned because the cable is not attached in any way running up the pole and will be left hanging and blowing in the wind if it is not, as well as with the fact that I cannot set up my voice mail. I am just appalled that a national company like ATT could be such a sorry corporation and that you seem to care so little for those who (foolishly) purchase your services. I am to the point that I am going to check with an attorney and see if, based on what has happened so far, I can get out of my contract. This has been one of the most stressful situations I have ever dealt with. Cox Cable is expensive, but at least I get the services I pay for, and good customer service on top of that, and without having to spend $200 for new wires or buy a new phone. I so regret ever getting involved with you.


Bob Loether August 15, 2016 at 8:12 pm

Upset, no, disappointed is a better term. I heard an ad from ATT for what sounded like a discount program for disabled folks. Came home and called ATT, yes there is a discount program but it is for folks on Food Stamps. I explained I was a 100% disabled vet and asked what programs did I qualify for — None. Food Stamps — yes. Disabled Vets — No. Silly me, I always thought the A in ATT stood for American ????


MNB August 8, 2016 at 1:18 pm

I have been a customer with AT&T since I got my first job and left home in 1983. I have never missed a payment until recently when my husband lost his job.

I received a notice on Saturday, 08-06-16 that “services may be temporarily disconnected” if payment was not received by Friday, 08-05-16.

I called AT&T on Monday, 08-08-16 to make payment arrangements so internet service would not be cut off. My husband depends on it to search for and submit job applications and our daughter depends on it for school. She has learning and emotional disabilities that make it difficult for her to attend regular classes. She attends virtual academy which are on-line classes offered by our local school.

Surprise – To paraphrase my conversation with AT&T – We already cut your service off. Sure, we will be glad to make payment arrangements. We will not turn internet back on until payment is made in full. Your husband cannot look for a job. Your daughter cannot attend school.

Let me get this straight. I can make payments. I still will not have service. Therefore, I have no reason to make payments.

I will begin looking for a new internet provider today.

I assume my account will be sent to collections. I can easily afford to pay $5.00 a month. That is way, way, way less than I was proposing under a payment plan. My account will eventually be paid in full and it’s not like I can lose my service since it is already gone.

Thankfully, I do not have a contract with AT&T for internet, home phone, or TV.

My husband does have a cell phone contract and he uses the phone for business. However, since he is out of work, he really doesn’t need it. If we don’t pay on that long enough maybe AT&T will cut it off too. We can then also make $5.00 a month collections payments for that instead of what he pays now. When he gets another job, he can get a cheaper plan elsewhere.

Thank you, AT&T, for how you reward loyal 33 years customer.


Disgusted Driver August 4, 2016 at 9:04 am

Driver complaint–Canton, Michigan
Driver of vehicle (B596511) goes through with an unprotected left turn while I was attempting to go straight through my green light. I had to stop short in the intersection to avoid being hit (T-boned) by the truck. The driver didn’t even notice me, because he was TALKING ON HIS CELL PHONE! I have called ATT to complain and reported it to the Canton Police department.


Robin August 2, 2016 at 6:00 pm

My son works for At&t, I thought what a great company. Wrong!!!! I had a heart procedure it was a last minute thing. Because of the risk, heart attack or death. He felt he should be there.
Well I found out after getting home that he was put on suspension the next day without pay for taking off to be at the hospital for my procedure. They want responsible hard working employees and then they treat them like dirt. I wonder if he hadn’t taken off, and I died on the table if they would have waited until the end of his shift to let him know. That to me is as low as you can go. If that’s not policy I think you should be watching your supervisors.


lori myers August 1, 2016 at 5:16 pm

I have been trying for 3 days to cancel my uverse. All I do is get put on perpetual hold. I took my equipment back to the AT&T store today only to be placed on the phone with an agent … amazing how the people in the store don’t get placed on perpetual hold, and was given a diffferent price per month for uverse then the price they billed me for this month or the price that I was given when I tried to get a lower monthly rate. I then came home and tried to call only to be placed on hold again. got on the website to cancel with live chat and of course couldn’t cancel on the live chat either. RIDICULOUS! it shouldn’t be this difficult to cancel my uverse service


C Daines July 29, 2016 at 10:52 am

If you are choosing to do business with AT&T, then you are choosing to do business with one of the most dishonest companies in America. They have no need to offer proper customer service or care whether or not you use them. They own the phone line rights. So, say you go a competitor, AT&T still makes money because the competitor has to pay AT&T for the use of the lines, etc. Wake up people! AT&T has a monopoly. That is supposed to be illegal but they also happen to service the US Government, so they pretty much get to do whatever they please.


disgusted July 27, 2016 at 10:24 pm

I have been fighting with att customer svcs since March, switched from Verizon to ATT,


vj August 2, 2016 at 5:03 pm

Experience same issues and the procrastination was originated by AT&T as the processing center is incompatible and dont know how to read the PDF attachment. Until I escalated to the supervisor twice from denial, he then realized there were 5 pages and the required data were on page 3 & 4. Besides, the store manager lied about the liability from AT&T who will pay off the last bill of my ex-carrier. The salesperson and I went through every criterion on her ipad since different salesperson has his or her own interpretation for selling the switch promotion. Now Sprint put me under collection since May as I expected as that time I should received the rebate card to pay off the final bill. I mailed out in early April 2016. It’s painful and horrible experience to deal with this scam. Now the third time I spoke with the processing center, they told me I had to pay off the final bill from Sprint from the first place. This is a joke and horrible. I read what I saw and the sales manager reminded me not to pay until i received the final bill from Sprint. Now, who’s suffer! I am under collection and AT&T said they will take another 14 weeks to process the same claim AGAIN…..Totally unbelievable and horrrible person! They made the mistake for reading impairment and continue to procrastinate my process. What a horrible corporation!


Jane July 25, 2016 at 10:56 pm

i have billing issues and was on hold with five agents trying to get to a supervisor. C’mon at&t I can take my business elsewhere! Highly discouraged customer!!!!!!!!!!!!


Bennett July 14, 2016 at 5:03 pm

I have never had a pleasant experience when calling. The English from the ATT Reps are sub par. I have spoken to 5 reps and nothing is resolved. ATT moved my cell number to my home like an idiot. Now I have a U-verse phone and landline phone, but not cell phone.
I’ve been transferred 10 times and nothing resolved as of yet.


Rich July 14, 2016 at 1:49 pm

Tried to order their U-verse high speed internet service on line. I was assured that the service was available in my area. Technician did not show up for first appointment. Called AT&T and was informed that the service order had been cancelled. Replaced the order, and also signed up for Direct TV to take advantage of a bundling offer. Rescheduled for both technicians to come out at the same time to do the necessary installation. Technicians didn’t show. After calling AT&T customer service again, I was eventually informed that, despite the AT&T website stating that the U-verse service is available in my area, it isn’t. Again, there was no call from AT&T that the technicians would not be arriving and that there was an issue with providing the internet connectivity I was looking for.

Bad news does not get better with time. I never could get an answer from any of the AT&T people that I talked to as to why I was not informed, and why the first appointment was cancelled by AT&T without notifying me.

AT&T needs to validate all the information that they put on their website, to include the availability of all services in all areas.

AT&T Corporate will be getting a letter from me (not that it will do any good), and a copy will also be furnished to the Better Business Bureau.


jessie billy July 7, 2016 at 5:10 pm

i hv been complaing to AT&T for the last 5 days i request a refund for the phone tht tnhey hv charged me double for and all they do is tell me its not there problem equesting tht my money b refunded all i ask wz for ths how long do i hv to fight AT&T it did not take you 5 days to take it out of my account so it should not take five days to return my money you hv double charged me for a phone in which i payed for online and now i can not get my money most people would just sit and wait but i am not tht person gv me my money and bk it wz on &/2/2016 whn u took it off also on 7/4/2016 whn you took another payment off gv me my money bk if they say AT&T say its not there problem well mayb someone needs a new job or i will take further action


Mr. King June 30, 2016 at 7:14 pm

Wow! I am so blowing away, after reading all the negative comments, but yet still AT&T does not care! After being a loyal customer for 14 years, I have gotten nothing but grief, one of the things that truly blew me away, when I called and ask for a corporate contact number, the individuals just basically hung up on me! I was like wow, I cannot believe that just happen, but it did. Really not expecting to get my problem resolved, no time soon, either find another service provider,or just continue to deal with the drop in service!


Mr. Tabibur Rahman June 27, 2016 at 10:52 pm

I have a Important Information for your AT&T company . Please send your E-mail Number or AT&T Chairman E-mail Number. My E-mail no is: tabiburepi at

Mr. Tabibur Rahman


joseph seward June 20, 2016 at 2:22 pm

This is to inform trhe CEO,CFO,AND COO of AT&T/DIRRECT TV. of an exting safetyissue that I have been trying to have resolved since the storm last week 16 June 2016. There has been a line down in the street since the storm and there has been nothing done about it. I have called a number of times about the issues and have been pretty much gaft off. I was told today that there was no indication in the past ques about the issue. This truly a safety issue and it will not be long before a cars bumper catches it and pulls the line off the powerline and building. I am hoping that no one gets hurt from ATT&T DELAY in response time to fix the issue. I was told today that a tech would be out today between 4 pm and 6 pm. Not Good for Business


Lizzybeth Martinez June 13, 2016 at 6:24 pm

What do I have to say that is not been said here already. Worst company, worst customer service. My story started April 7 2016 when I went to a store close to my house to do a merge (TOR) from my account to my husbands. Two weeks later I received an email saying that my account (the old one) was sent to collection due to an unpaid balance…wth, the account was never cancel or close, just merge. After they did that all the numbers on my account whent available on the system so anyone who needed a new number, guess what? would get mine…yes, any of my three lines. With different carriers. Tracfone, Cricket, GoPhone. So I will continuously loosing my service because every time someone pull out my numbers and activate it in a new service I will stop having service myself. Crazy right….and this is being happening since that date, on an on, a different number at a time. They just didn’t believe at the beginning, one of the reps even called me crazy. No one heard about that before, son I was just insane. Had to prove myself asking them to call my number so the other person could answer them. They have tried constantly to change my number, but this is my business number, I’m already losing money. And I’m losing my patience too. I’ve already change the numbers of two of the lines. But I can’t do anything else. I don’t have to say that I’ve talked to every department. No one knows what to do. Or how to help me and stop this. Ive had to explain so many times that is annoying. No one seems to be able to read the notes or figure it out. 90 out of 100 of the reps are disrespectful and not well trained. The last thing that they did was open a new account under my name and transfer my number to see if that would do the job and fix everything. But no, now I’m getting text messages that I have to refill my gophone number. I dont have a prepaid phone. When I called to TS they told me that my number was a prepaid with two others ones, OMG…had to go crazy trying to explain that I dont have a prepaid number neither less 2 others account. The guy that was talking to me just hung up on my face instead of transferring me to his supervisor so I could have more information. Walked for the hundred time to the store and the manager was able to talk to the fraud department and get the account of the lady that has my number connected on her prepaid account. Yes my number is now on 2 different accounts with two different names. How’s that possible, who the hells know, neither ATT. Thats why I’m still having all this disconnections every week. The local store manager have no idea how to help me, we have been on the line with technical support for hours and days. Nothing yet. Im going insane. I had a nervous breakdown yesterday. This is causing me a lot of problems at work and home. I need someome to be able to give a response and a solution for this, not a promise. I dont believe in promises anymore. I’ve tried my best to stay calm but I can’t any longer. I’ve waited enough. DO SOMETHING NOW!!!!


Laurie June 8, 2016 at 8:12 pm

Absolute worst customer service known to man!!! I have spent appx 25+ hours on phone with every cust service location they have… i.e., every country BUT the US!!! This issue is regarding my husbands biz line. So he’s losing money everyday. Yet, I had to take breaks in between trying to get a resolution to avoid a nervous breakdown!!! Unbelievabley incompetant! The only thing these people know how to do is transfer u to another dept! Of course, it’s always the wrong dept! Asked almost everyone I spoke to, that they stay on line with me and explain issue to next person that can supposedly help me, so they can explain in terminology they would understand as well as saving me from having to explain, yet again! Was told several x, that they cannot do that–“can’t have addl person on line.” What?!?! You’re a freaking phn company and u can’t have more than one person on the line at a time?!?! BS! That, was bc they are told to hurry with the calls and spend as little time as possible. And especially don’t use up 2 idiot cust serv reps! Hell, doesn’t even matter given in this case, 2 heads are better than one, doesn’t exactly apply! Bc they’re all idiots! Do they even get trained? Going on 3 months without husbands biz line functioning now!!!!! Even tho all paid in full. So finally, need to go thru ordering to get nbr reinstated, ok let’s do that I say. Gotta go thru whole “new ordering” process. Fine-just do it. Then, they say there’s an old outstanding balance from “something” but we don’t know what it is–do you? They fg asked me if I know what husband owes for? Are you fg serious?!?!? You’re saying its outstanding, how about you tell me what it’s for?! They don’t know, I don’t know–end of call, they cannot help and reinstate biz (linked nbr) bc there’s “something” still owed. So, I thought I was mentally ready to tackle it again, few weeks later mind u. Same thing… There’s a balance from 2011 of a final bill. Ok, simple, send me copies of some of those bills as well as the final bill, I will check all my records, including bank records to see if in fact we do owe (which would be no prob, I would gladly pay if we actually owe it), I get, well, I’ll have to see if we can get that info to send to u, it’ll be about 5-7 days! Uh, no, u figure out today or by tomorrow latest IF we owe it, along with copies of everything u have, by tomorrow!!! So, left with, customer service person I was last on call with (out of Philippines mind u), “I’ll call u tomorrow,” well, I won’t hold my breath! So, biz line after 2+ months still not working even tho all paid, and no end in site for a resolution!!!!! 20+ hours of my time, losing biz due to their issue, and supposedly we owe something that they really can’t show us anything to prove we owe it!!! Wonderful. AT&T, YOU SUCK! You are the worst company I have EVER dealt with!!!! Oh, and a fam member worked for them for about 25 yrs in their offices, was told either transfer to headquarters in Dallas, or u have no job! After that many yrs of solid dedication, she is screwed!!! They don’t care about their employees, they don’t care about their customers. So what is it they actually care about? Oh, getting as fg big as possible (not spending money on training their foreign employees, and making sure they have enough fg money to load up execs bank accts!!). Doing a great job execs in making sure you are the only ones benefitting from any of your bullsheeeeiit!!!! I HATE YOUR COMPANY!!!! Oh, also have the bundled service set up at my mothers. Do u think the bill could be consistent? Nah! Let’s make it increase little by little so cust doesn’t really see that for a few months and they have to call in to figure out WHY THE F the bill is just going up and up and up!!! Yep, line those pockets A-Holes! As long as y’all have your fg money then all is well with the world right? While I’m getting screwed with my moms bill from u, and we are losing biz left n right bc of some “2011 balance for something u can’t explain!!!!” Great job A-holes!!!! Now, I’m pretty certain it’ll take a lot less that 20+ hours for me to find other providers for both my moms place, and for our biz lines. So y’all can F—–OFF!!!!! I truly cannot stomach your company and your downright greed! Maybe you should fix your fd up company before you just keep buying up others?? What’d ya think? Huh? Take a break from just trying to be the biggest. Maybe work on being where you’re at for now, and work on being the best. Or at a minimum, decent with your product and better with ur service! Can’t stand your biz ethics and fact that all u do is screw your customers! Hope y’all are happy there in Dallas! No doubt y’all with the fully loaded pockets are. Sickening…


tim stoudt June 8, 2016 at 9:00 am

The billing issue i am having was not resolved. I explained the discrepancies and not once did agent ask the manager for clarifications. I still do not have an understanding for how i could be charged an installation fee for moving services (i hooked up all equipment) and ATT remotely “turning on” my internet. I was told i had to have a technician turn on and install the equipment so an appointment was scheduled. The appointment was not kept by ATT though and my wife had to miss work for nothing. When i called in to find out why the appointment was missed, i was promised that a tech would arrive between 2-3pm to assist. When the tech arrived, he said the internet was already “on” and he did not understand why he was dispatched. He was in my unit for less than 1 minute. Apparently a remote signal was sent to my unit to turn on the internet. For all the trouble my wife and I had to go through to just move my internet service 5 floors down, i am being charged a $99 new internet installation charge, and $.93 proration charge. Unbelievable! This company really knows how to treat its customers.


HARRY KRICHBAUM June 2, 2016 at 4:22 pm

I have tried to ‘come back’ to AT &T phone and internet service for over three weeks and have been unsuccessful. We had AT&T phone and internet service for over 29 years in Canton,Ohio .
We switched to Warner Cable because it sounded like a great deal. I’m not impressed by their phone service or internet and I’d like to come back to AT&T. Your computerized call system keeps trying to transfer me to the ‘repair’ center, and when I finally did get a real live person they said that no account ever existed for my name or number.
Our old address for 29 years (with AT&T was Canton,Ohio 44708. Our phone number for much longer has been 330-455-XXXX our present address for the last 8 years is Canton,Ohio 44708 with the same phone number.I even paid extra when we moved to have more phone jacks installed. Now you don’t know me ?
What’s the problem ?

Harry R.Krichbaum
Canton,Ohio 44708 phone .330-455-XXXX



Constance Jones May 18, 2016 at 4:18 pm

Oh how wrong I was. I wrote this morning of the problems I had had with ATT and the supposed resolution. Of course I was wrong. After the rep this morning assured me he had made the changes on my account to stop the bank draft bill payment and switch me to a paper bill in the mail, I checked my email and learned I had been switched TO paperless billing. I had to call all over Asia again and God knows where else and talk to several people. I was put on hold to “check” something multiple times and each time started over with a new person who had no idea that someone was supposedly “helping” me. Each one agreed to correct the information and apparently failed to do so. Each next person had some slightly different piece of information. As it stands right now I learned that the amount I was previously told that I now owe for 2 months of service is actually for just one month ! So my bill went from $76.91 a month to $172 a month !! This is because the promotion rate expired and I now have to pay “the prorated fees” that I was never told about. More straight up lies from AT&T. I am exhausted, angry and completely out of patience. This company is shamefully, abysmally mismanaged. May your CEO be fired and your stock value plummet.


Constance Jones May 18, 2016 at 12:52 pm

I agree with the prevailing opinion here that AT&T: 1- does not know the definition of “customer” (the guy who pays your salaries), or “service” (doing what’s necessary to have the customer successfully use what you sold him and under the terms you sold it); 2- does not show evidence of integrity; 3- nor of competence. I do not see any evidence that they are concerned about items 1,2 and 3.
I am a long, long time ATT customer. When an ATT person called and offered (unsolicited) a change from DSL to Uverse for internet service I initially said no. Then this person told me it would make no change to the services I already had and would be much cheaper. I questioned this but was told the reason it would be cheaper was because ATT was trying to switch as many customers as possible to uverse. I was quoted a monthly price during the promotion period that was $30 less than I was paying then and was also assured that after the promotion ended my bill would only go up $10 a month. I’m no math whiz but this is still $20 less than I was paying. Still I was hesitant because I had been misinformed (read “lied to”) before by ATT about their prices and asked questions for assurance. Eventually I took the plunge and had no significant problems for months.
However suddenly they failed to draft my checking account for the March/April payment. Then my doctor’s office informed me that they had been leaving voice mail messages to try to schedule my surgery for over 2 weeks though I had not received any messages. I had also noticed I was getting an annoying tone that sounded like call-waiting even though I hate call-waiting and had gone to the trouble long ago to have ATT remove that feature though at the time they informed me it would cost me more to remove it.
That’s when my “customer service’ experience began. First, the automated system that we all know and despise. Then the representatives in southeast Asia who are probably lovely people but who were not able to answer the questions I had or solve the problems I described and may or may not have understood me any better than I understood them.
There must have been a dozen of them all talking at once to all their customers in the same room and I could hear them all. I’d just as soon conduct business in the football stadium during Super Bowl. If you have trouble understanding one of them it is not easier when all talk at once. My second contact with Southeast Asia was quieter and the representative was a little easier to understand and the first useless answer he gave me sounded like corporate training, i.e., that the problem was the bill was not drafted due to “some issues in the system”. He assured me my account will be drafted for 2 months this time . When I asked why he quoted me an amount that is more than 2 times my usual bill he explained that’s because the promotional period has ended. And you probably guessed it…. the bill went up to as high as it was before I got this dandy service and was promised it would be so much cheaper. He assured me he did take care of my requested change back to paper billing and I will have to wait to see if that actually happens. He was unable to answer questions re: my mysteriously added call waiting or mysteriously missing voice mail but eventually transferred me to a tech support person IN THE USA !!!
This person was very helpful, courteous, understood what I asked and by all evidence has actually resolved those 2 problems.
In all I seem to have done better than most of you because it only took me a few days and several hours to have part of the problems ATT caused resolved, and it only increased my bill about $25 to $30 a month! Of course I’m probably speaking too soon.
By the way, I too discovered this site while looking for a phone number or address for corporate headquarters. Word of mouth is probably more effective than contacting them anyway.


Mrs Woods May 10, 2016 at 12:52 am

I am requesting you honor your agreement with me completely. However, if honoring the agreement is not feasible for you, then obviously my business is not valued. Therefore, please know that there cannot be a binding contract or business relation with us with any of the ATT/ Direct TV services I currently have.

Your records will show that I have been a loyal customer with ATT since before it was named ATT. My home-line, internet, and cellular phone service have been with your company for several decades. This loyalty to your company should not be in vain this reason. It truly should not be in vain especially now that I extended my loyalty to include my television service and agreed to bundle them all in one monthly service bill.

Speaking with a representative named Ms. Sha-ni (spelling) in Florida; we agreed to a 24 month contract that ATT/DIRECTV was to provide me with the following for the monthly price $203.00:
DIRECTV – Ultimate Package w/ unlimited data/ DVR for up to 4 rooms, and for three months – the premium channels HBO, Showtime, Cinemax, Starz (after the 3 months, these premium channels was a quoted to cost me $13.99 per month)
Wireless (cellular service) – unlimited data, texting, and calls (including the monthly iPhone purchase payment)
High Speed Internet – wireless home service – 24 mb
Land-line telephone – National service
Plus, I am to receive a $300.00 cash reward card after installation. The installation occurred 8 March 2016. So far, I have only received a $100.00 cash reward card from DIRECTV.

Now, to my dismay, since this bundling/ services agreement made 3 March 2016, many things encompassing this agreement in reference to cost and services has gone array. Much of the technical issues have since been resolved thanks to Mr. Rich, Mr. Shaun, Mr. Phil, and Mr. Carlos. However, the charges quoted me now are far exceeding what was agreed upon on 3 March 2016 and exceeding what I paid before the agreement. This is totally unacceptable!

It must be said that with all the calls (speaking with Ms. Shani, Mr. Dave, the installation technicians and supervisors – Mr. Rich, Mr. Shaun, Mr. Carlos, more calls with Ms. Kim, Mr. Phil, Ms. Asia, Mr. Autoro, Ms. Aaron, Ms. Shauna, Ms. May, and lastly Ms. Payton) which were many hours (more than 20 hours) spent trying to resolve the cost, service, and rewards issues, this agreement has not held true on the part of ATT.

I request you re-assess the events of this agreement and honor the agreement as originally made on 3 March 2016. The agreement was to provide me with all the services mentioned above for $203.00 per month.

Your honoring my request would show that I am treated as a valued ATT customer who is sincerely appreciated so that my loyalty may become restored and not be in vain.


Frances Cordova May 4, 2016 at 4:38 pm

On January 27th 2016 I went to AT&T to add a line to my cell phone account for my mom, I was told that I couldn’t add a new line because I had an overdue balance owed on my Direct TV account of $185.00, (apparently Direct TV and AT&T have merged). I explained to the AT&T rep that was helping me that I didn’t and never have had a Direct TV account, she looked up the Direct TV account and it is a LA address, West Covina and the person’s name is Francis Cordova, my name is spelled with an e not an i , She said that somehow when you merged they Direct TV attached that other persons account to my cell account. To make a 4 hours and 6 people story short, people from both AT&T and Direct TV, Fraud management, to try to figure this mess out, and their fraud Investigator told me the same thing, they attached that other persons District TV account to my account just based on our similar names, nothing else matched, address, phone # or SSN. I was told it was going to take 10 to 20 days to get this off my credit now and they promised to fix this mess and gave me a long, long apology, 10 minutes after I hung up with the Direct TV’s floor manager, I received a call from Direct TV’s collections department regarding the unpaid balance on my account!!! And how the heck did direct TV collections get my home number, it is not listed! AT&T must have added my phone number to that other persons account I have never received a call before this issue came up.
On April 27th agene I tried to add a new phone line to my existing Mobil account and again I was on the phone for 2 ½ hours having to start all over with this exact issue, I was promised a call back since it was taking so long to try to fix this issue, I never received a call back.
Today May 4, 2016 I have been and am still on the phone for the last 2 hours 45 minuets trying to resolve this same issue all over again. What is it going to take to fix this mess that you all created? I have a total of 9.50 hours and I am still on the line, trying to get this issue corrected. What in the world do I have to do to resolve this issue?


edna woelpper May 4, 2016 at 2:37 pm

This is the worse company I have ever dealt with and reading the other comments, I see I’m not alone..The service they offer is nil and after almost 2yrs of back and forth calling for help with bad reception on my phone I gave up and cancelled them …All calls go on deaf ears and after spending 4hrs trying to get help, I finally gave up…I called corporate ofc and spoke with M rMmitchell but as yet nothing has been resolveded.. I always had high regard for AT&T but take my advise and steer clear of them…Thier trouble city…


Ramesh kapur April 18, 2016 at 3:40 pm

This is a stupid company , transferring all the calls to damn Phillupines who in order to disguise started saying theory are in BNew Jersey. We can barely understand let alone resolving any problems.

These people lack clarity and fumble all the time.

The crazy man acquiring the CEO position must wake up and rather quit. With poor quality of service, calls being directed to damn Philipibes and no recourse, he is slowing digging the grave for this company.

FCC must come in picture and impose hefty fines.

Further more, Att advertise online for $30 but when you call it is not available for that price in your area and almost charge double.

It is a shameless company headed by a stupid CEO


Brandon A Anderson April 15, 2016 at 1:35 pm

AT&T has the worst customer service. You cannot even pay your bill without it being a hassle. The phone customer service system is the worst. I canceled my service and 2 months later they are still billing me.


Sue April 28, 2016 at 5:14 pm

I could not agree more. It has been nothing but headaches. And the absolute most incompetent “customer service” I have ever had the misfortune to conduct business with. I am stuck with this shyster company for another year and a half. The Directv service is horrible, but attempting to get a representative to do anything than brush you off is an exercise if futility. When we switched from uverse to directv, they continued to charge me even though it had been canceled. Then not 1, but 3 different reps told me they would send out the recovery bag to send back the unit. I said “aren’t att & dtv the same company? why wouldn’t the installer take the unit back? Idiots, all of them. I cannot wait until the contract is done.


Cheryl Anderson April 2, 2016 at 10:49 am

I would appreciate some help. The televisions kept freezing up, then losing signal. I called technical support and they said they would send someone…. (this is in January 2016). The day off the NFL playoffs, the person showed up.

Tech Man #1 – Replaced all of the indoor equipment and unplugged my alarm system…. Put in a new router/modem and nothing I owned was connected to the internet. Said he would fix it; but didn’t. He left, everything still froze and I couldn’t watch TV. So I called again…

Tech Man #2 – Said the lines had water in them; but AT&T wouldn’t replace them because of the cost associated with it. He connected a new port that killed the signal to my house completely. Said he would have to put in a work order for a lineman to come out. Oh, did I mention that he replaced the line from my house to the pole and left it lying in my yard; although ALL of my utilities are buried… (This is still January)

Line Man #3 – I saw him parked down the street when I came home from work. He never made contact with me, so not sure what he did; but the TV still didn’t work. (and the cable was still lying in my yard)

Tech Man #4 – The first thing he did when he came into the house was UNPLUG my surround system. The AT&T equipment is on the other side of my basement. Not quite sure WHY he felt the need to bother my surround sound, but once he unlugged everything, he couldn’t get it back together…Once he was done with that and went to the equipment he should have been dealing with, he said that I was only getting a signal via one line not two… He inspected what was already done and replaced. According to him; the wires were not connected correctly and they were touching each other which resulted in interference.. So he re-connected the cables. He said the outside cable should not have been left lying on the ground and he would put in a work order. I asked him about the wire that Tech Man #1 left unplugged from my alarm and he said that he didn’t do the alarm system….I called AT&T and told them that he unplugged my personal equipment and didn’t fix anything and that my alarm system was not functioning. I was told tha a supervisor would call me within 3 days. NOBODY ever called.

Tech Man #5 – Left work again to be home for my appointment to have someone fix my alarm…. Well guess who shows up… Tech Man #4. So my first question was; Why are you here if you don’t work on alarms and don’t know where the wire belongs. He must have taken a crash course because he was able to re-connect it. So now that that’s done…. Lets talk about the TV that still doesn’t work. Hmmmm. Still not getting a full signal to my house. So he replaced the router again. (and he was kind enough to ask if I was able to get anyone to come and re-connect my surround sound system; which I hadn’t) He said that he would put in a work order for the cable lying across my yard….

Tech Man #6 – Showed up and said that since the people in Tech Support reset my system that he would not be able to tell what the problem was. He looked at the cable in my yard and said they shouldn’t have left that like that… (Ya THINK) But he was kind enough to send in a work order. It took him longer to put cones out around his truck than his conversation with me. Not sure why he came since he didn’t look at ANYTHING but the cable on the ground.

Tech Man #7. Here we are today… April 2, 2016… Had to call again because none of the TV’s worked and the new router / modem thing is flashing red. According to the girl at Tech Support, I’m not getting a good signal so she’ll have to set me an appointment for a Tech to come out… She wanted to set it for Friday and I told her that I will not be taking off from work AGAIN. So, I got a Saturday appointment. He is supposed to be here between 8-12, so I guess I’ll just sit here and wait to see if they come or if I’ll still be waiting (since FEBRUARY) for a supervisor to call…


Robert Fagnant March 31, 2016 at 2:24 pm

They are the worst. In Smithfield, RI, they even threw us out for asking too many questions… they hire the worst of people, buy or GET OUT! This guy below here threw us out!

Josh Ashworth
Client Solutions Executive
AT&T – Business Integrated Solutions
P: (401) 298-0010

…So we went to Verizon’s and got a good plan! We were just about to go with their new plans. Josh also told us he already answered a question before and would not answered it again, but we forgot the answer. He also was upset that he spent a lot of time with us the first time, he said two hours. My wife was with me, it was less than 30 minutes. He’s a bald headed rude sales persons that is also the manager. We think he was mad because his low level salespeople sold us on their services and maybe he wasn’t going to get the commission. We used to be with Cellular and then Cingular. AT&T needs to discipline their managers because we will never go with AT&T!

I would have got going by phone but the calls to this store were never. No one ever answers. There is no voicemail, yeah, in this day and age! I called sales person’s phone number and got some dude that didn’t even know her. So, we had to go to the store to get answers to simple questions. We were just about to sign up but he kept telling us that he already answered our questions before!!!


L. Bajorek March 28, 2016 at 10:32 am

I have been trying to get my U-Verse fixed off and on for at least 3 years. I have had numerous linemen , prim techs and one tier 3 guy out. In this time, I have had my modem changed, a new DVR and guys out removing squirrel and water from their black cases on the lines and one linemen that said the the line was being squished between 2 poles. ( Which I am sure is till happening since it is still between the poles.) I have not gotten the problem fixed yet! On 3/27/2016 my DVR went out. My son in-law who use to work for AT&T checked it out and said my DVR was no good. So I called on 3/28/2016 first thing explain that I need a new DVR, and the guy on the phone tells me to reconnect the DVR so he could test it. I go through all the steps he asked me to do and he says yes it is the DVR (YOU THINK!). What surprised me was when he told me that I would have to wait for the DVR to come in the mail, and than I would have to return the old one to a UPS store to be shipped back. I requested someone to come out and replace it today and he told me it would cost $149.00 to do that. After everything that I have been through with AT&T these past few years, you would think that they would come and install this to make sure it is working properly. I have had enough of AT&T and their lack of consideration to their customers. I sure don’t see them correcting my bill with them for the time my system was down or I was having problems. So, in conclusion, If things DO NOT change with my service, I will have no other choice than to cancel AT&T and go with another company.


Ann Lee March 27, 2016 at 11:20 pm

Wow! Well, here’s my can’t-believe-it–att fact: I signed up for their DSL internet service in 2014. The modem cost $100 (no problem). The warranty expired a year later, and guess what? So did the modem. Shocker, right? After that year, my internet kept going out, and I had to spend over an hour every other month on the phone with a technician to help me get it back on. Finally, I was told that to keep from having to call them, there seemed to be a problem with the modem, and I needed to buy another one. That’s right, pay another $100 in less than two years of service to purchase another one .

You’d think that with all the extra fees and my rates going up twice in one year, mind you, that they’d realize I received a defective modem and generously send me another one free of charge. Especially, since I’ve been a loyal customer since the early 70’s. But obviously that doesn’t mean anything to att. The only thing they care about is how much more money they can get out of me. And I just know I’m going to receive yet another rate hike soon!!


Anthony short April 2, 2016 at 9:01 am

I’m not a customer just a person who work for a company that deals with at&t wireless retailers here in Mississippi. Now the work we did was renovation and upgrade there store. Doing the whole time I worked there I maintain a good work performance. At the end of the job how about I was arrested for Embezzlement. Affavidate sign by the manager here in Hazlehurst, ms. Now there’s no evidence of me taking anything from the store. This accusation has affected my life completely. I’ve lost two jobs because of this and I’m having a rough time dealing with this. I’m the guy that needs someone to answer this question. Where are the phones that’s worth so much that has ruin my life. Ask the manager of At&t wireless retail store in Hazlehurst, ms.


Jay Herring February 17, 2016 at 3:29 pm

I switched home service from DSL to U-verse and I am being double-billed. I call each month, on the phone for an hour and half only to be told it is corrected…it hasn’t! Absolutely the worst customer service I have experienced.


MG February 4, 2016 at 3:50 pm

I’ll keep this short – its basically the same story as others have listed, but this is for DirecTV. I was a customer for 17 years – obviously content with service until AT&T acquired. Rates sky rocked (jumped $50/month with no change in programming) along with little fees (seemed to keep coming every month). Finally a 55 cent fee for Regional Sports Tax was added. I didn’t have a sports package, but was told its a new requirement in my market. That did it. Canceled service and had Dish installed in less than a day. If you think customer loyalty counts with AT&T – think again.


Gwen January 27, 2016 at 3:09 pm

After looking over AT&T’s reviews, I can see I am not alone with the dissatisfaction of AT&T’s customer service but here goes:
On 1/14/16 I placed an order with AT&T for Internet and home phone. After spending nearly an hour and a half on the phone with the sales rep (verifying the availability and setting up the order) everything was good to go according to him. He set up the order for the 21st as it was going to be the earliest date to send a technician out to set up service. He stated that he would send me an email with all the information, which I never received. They did place the order and sent me the modem, as well as instructions on setting up the service. On the 21st, they activated the home phone but delayed the internet connection until the 25th with no communication on their behalf to inform me of the delay or change. During the week’s time, I called countless times as well as speaking with live chat agents to verify the service and see what the delay was. After talking to multiple reps that kept transferring my call due to it being another depts responsibility and each rep giving me a different story as to why there was a delay. One rep said the outside equipment needed to be fixed and they would send a technician out to fix it, two different reps stated that the service would be activated at 8pm on two separate days, a phone tech said it was a defective modem and he sent another one (despite the fact that it clearly showed on the interface that the problem was the connection was down), multiple other reps sent me to other depts with no answer and no resolution. Finally on 1/27 a level 2 specialist from AT&T contacted me to inform me that the service is not available at our house (I had to request several times to get anyone to even look into it). She stated that the sales dept must not have known that when they offered it to me and set up the order. When I asked her when the service would potentially be available, she said I needed to talk to the sales dept. Hold up, the same dept that placed an order for a service that is not available?? No Thank you! All and all I have to say IMO, AT&T’s customer service, sales team, and tech dept are some of the crappiest I have ever dealt with. I personally do not see how they maintain any customers with the way they run their business (oh yeah they have a monopoly over the internet in many areas). I still cannot understand how they can place an order, process the order, and have a paying customer in limbo for nearly two weeks and NO ONE AT THE COMPANY could find that information. I am also dumbfounded by the fact that nearly each person I talked to had a different reason or excuse as to why the service was not connected. When I requested Corporate’s number, I was told it was not available, but I could send a letter.

This has impacted my work as well as my husband’s. Internet is a requirement for our jobs and the 2 weeks I spent dealing with AT&T and their dysfunctional company has cost us time, money, and stress. A simple, sorry it’s not available would have been better than wasting my time when I could have been looking for another provider.


Imelda Fresquez January 25, 2016 at 8:40 pm

September 23, 2015, I canceled my mother’s cell that was under my plan because she couldn’t get a signal based on where she lives (rural). They allowed me to cancel and “would void the early contract termination fee” due to a lack of signal.
After numerous attempts to remove this charge and reassurance that “all is resolved” along with case number(s) and a disconnection in December, this charge keeps returning.
As of today, January 25, the disputed amount is now considered “past due” once again and they have charged an additional $30 for restoring our DSL that was also disconnected in December DUE TO THIS CHARGE THAT IS DISPUTED AND NOW PAST DUE.
What the heck is going on there?


Michael Alexander January 24, 2016 at 2:43 pm

I am not getting the right satisfaction I deserve AS A AT&T customer. I have the htc 610 phone and I have had to replace this phone 5 times because the phone was bad, and was told on today 1/24/16 that this phone I have is bad too I now must go to court to show why I deserve a new phone but not HTC I will never buy anything of theres again. I have people I work for who have had the same problem and just let it go but I have paid good money for this phone only to find out its a piece of junk that they are passing on to you all to sell I your stores and they are knowing this phone is bad. I will deal with this matter the right way as I know at&t does not have time to deal with my issues unless its in a court of law. Thanks for at least reading this email.


Dilip Patel January 18, 2016 at 4:25 pm

Talked to the office of the President on 01/18/2016 regarding a local training center that constantly bad mouth a property and takes a business away they have a code of ethics according to company CEO which does not mean anything I suppose.


Mark Malatesta January 18, 2016 at 2:46 pm

How can one company be so INCOMPETENT?

I have been trying to set up privacy manager for 7 DAYS!!!

The 888-591-5191 number has not been working for 7 days.

I call EVERY day because I am getting a FAX call from a PRIVATE NUMBER at 3am, EVERY NIGHT!!!
Every time I call AT&T they tell me it will be fixed that day but it NEVER HAPPENS.

This number is a national number to activate privacy manager and it does not work. For over a week now. How is this possible with a multi national company like AT&T?

And every time I call you pester me to buy something from you.

Why would I ever use AT&T for my cell service when you cannot even get my landline service squared away?
It seems your service reps and even their supervisors are so POORLY TRAINED that they have no idea what I am talking about. I have to walk them through how your privacy manager system works. How can one of your customers, maybe not for long, know more about how your services work than your own employees?

Mark Malatesta


Trish Thomas January 13, 2016 at 11:51 am

What a nightmare. AT&T needs to remember their customers SIGN their paychecks.
AT&T “Sold” a product that they couldn’t produce 100% out in our area; yet they have no problem billing for the service or should say Lack of service. AT&T needs to become more personable – the call in automated system can get a semi calm customer irate before every talking to a Customer Service rep.; then all the Customer Service rep can do is say “I am sorry you are having problems” I will be happy to help you resolve this” I am sorry that you are frustrated” and on and on. Well most of us WORK and we don’t have the HOURS to send on the phone with AT&T; along with having to take all the time off to meet tech support to work on service OVER and OVER. AT&T your customers time is valuable too. You pay your people, you need to be prepare to refund you customers for time above and beyond the regular couple times a year “repairs” Then today I was trying once again, to fix the nightmare caused from being force to switch to Uverse phone – after all the “auto” questions/prompts and being sent to wrong dept (having to go thru ALL the security questions each time AT&T sends you t the wrong person) I get a rude “customer Service gentlemen” in Tech support. Frustrated with going through all the prompts AGAIN – I said to him, why do you need a cell number, if we get disconnected AT&T NEVER calls their customers back – Your customers are forced to go thru the automated nightmare AGAIN. He then says I will not put up with profanity (which I never used – call should be recorded) which upsets me because I did not use any profanity, my voice got louder but that is it. Then he says “you need to calm down” REALLY who is he? Not a Customer Service person by any means. What customer calls in that isn’t having problems or frustrated after all the prompts FORCED to go through over and over????
ID# RX891W way to make your customers happy. Then you have the AT&T service rep’s that say I am not allowed to give you my ID# – well if you were kind and helping, would need to ask for it. AT&T needs help – funny how many have posted on FB and twitter how horrible AT&T truly is. Word of mouth can be your best friend or worst enemy.


Benton December 31, 2015 at 3:36 pm

i have a little story about sprint … i just want to thank AT&T for a signal on a phone while i’m in my house


Benton December 31, 2015 at 3:36 pm

contact me AT&T if you want the story


WW December 26, 2015 at 9:18 pm

For someone who’s been with att for over 20 years, I am so disappointed in how we’ve been treated when my family and I are loyal customers (who choose to keep the expensive service for piece of mind). We have 6 cell phone lines, internet, u-verse, and digital life. To think I have to call every month to pay the digital bill that they can’t seem to put on auto correctly. Every other bill comes out automatically with them, but this new one (att digial life)has been a hassel… I always find out it’s not active when I try to open my garage with my phone, or check the cameras because I have dogs, so I look to see how they are doing during the day. I’ve called 6 times since it was installed and every month they say it will get fixed to auto. Last time I called the rep had the nerve to say it was cancelled and I had to pay a reactivation fee, then verifyed the card that was already on file! Today, I called and spoke to a Lisa who says her supervisor was too busy (after waiting over 10 min for her to get on the line). She then informed me that she wouldnt be calling me back today, but possibly Monday. When i asked for the number to corporate, she said. I don’t know the number to corporate (which I know isn’t true).” For anyone who needs the Corp # it’s : 210-821-4105 opt 6. Lisa then said the other rep should have told me that they can’t do auto when setting up the account again after deactivation..The last rep said he would wave the fee since he saw we call every month. REALLY ATT! For anyone reading be happy that your calls are recorded because the reps aren’t taking notes as I found out today when I asked. She said,” there are no notes that you called to ask for auto”, but recordings don’t lie…possible ENRON situation… If that’s no longer available I will be sure to let the readers know….I’m just tired and I spend too much money with att to get treated any kind of way. We are a military family who needs the digital working at all times.. I wonder if BBB will be interested in my concerns since att doesn’t seem to care. I will be sure to tell others about my experience. I will also try to contact corporate to see if they are concerned about how there loyal customers are treated. TBC


daniel December 30, 2015 at 11:07 am

first thanks for the number, this is my experiance today

so 210 821 4105 opt 6 seems to be a worthwhile number, when the man transferred me he connected me to a man who was very sad, i ruined his year, complaining at the end of the year, i ended his year sooo badly, so funny, att executives write me a letter saying ic all customer service too much, and he is angry,,,,, he also claimed, at 11:01 est, that he wanted me off the mailing list so att wouldnt have to deal with my complaints any more, i told him att has NEVER dealt with my complaints, he THEN CALLED ME A LIAR,,,,,HE CALLED ME A LIAR,,,,,ATT is such a great customer oriented company,,,,,


Jean December 26, 2015 at 10:44 am

I am in the customer service field and I must admit AT&T representative needs additional training on how to deal with customers concerns and complaints. They are just there to read scripts which are annoying to customers. Management needs to look into how existing customers are treated when it comes to increasing bills. New customers can get the least expensive offers while customers who have been paying their bills on time for the year are treated badly. When explaining your concerns representative are still trying to sell you products although you are unable to pay the existing bill with them. PLEASE Management look into concerns of existing customers. Another thing is when representatives are asked for Corporate Office telephone numbers we are told on numerous occasions there is none. One representative gave me a number which was for billing concerns. How can you have a fortune 500 company with no corporate office numbers – that shows how much customers are taken for granted by these company.


Dina Gray December 13, 2015 at 7:53 pm

I was looking on this website to get an address so I can write a letter about the poor service I have gotten from ATT over the last two years. After seeing all the comments it is obvious that I would be wasting my time and energy, ATT does not care about their customers. Time to sell my ATT stock as management is asleep at the wheel.


Richard Baca December 11, 2015 at 10:14 am

I just wanted to give some praise to three of your employees from a store in Albuquerque NM. The store is at 10250 Cottonwood Park Dr NW 87114. The employees Jason Ward, Leonardo Moreno and Monica LeBlanc went above and beyond to provide amazing Customer service. We came into the store furious at Verizon and wanted to change carriers. The three individuals gave us great customer service which was our convincing point to change to AT&T. These three need recognition from corporate. Thank you so much to them for taking care of us.


Kem Dvornik December 22, 2015 at 1:49 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manger of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.


Daniel Island December 10, 2015 at 5:44 pm

I have recently got a phone from an AT&T store well 2 months ago and been trying to get ahold of someone that can help me with my problem… Ok I purchased a phone from a AT&T store in the mall near me kept it for 2 days took it back for a return at first they informed me I couldn’t return the phone after talking with so many people I finally got to return it but for some reason the store didn’t contact customer service and inform them that I did a return so you guys are trying to charge me for a phone I don’t have my bill is 854$ I went to the store talked to the manager that sold me the phone and she also took care of the return I told her my problem and told her all she had to do was call customer service let them know I returned the phone she told me no because last time I talked to someone over her about my complaint that I had to talk to that person so I said that’s fine of course only problem she don’t work in that store and I can’t get her number!?? Can someone please help me


Kem Dvornik December 22, 2015 at 1:50 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.


will brasseur December 9, 2015 at 1:30 pm

All I wanted to get was upgrade from 3mb to 6mb DSL connection.
I got automated phone call it was done yesterday. and ETA first was 8 this morning.
still not faster.
so called AT&T and got transferred from one place to anther, and finally someone said there wasn’t an upgrade request on order, only a promotion change.
then called order department again, and they said it is on order.
what a mess.


Kem Dvornik December 22, 2015 at 1:50 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.


B. Nealon December 7, 2015 at 11:37 am

In August I walked into an AT&T store to enquire about upgrading my cell phone. That’s when the nightmare began.
The rep sold me a bundle that included replacing my home phone service, but allowed me a discount on the newer cell. After a week of no reception, I returned the equipment. Had I realized it was a wireless setup, I would have known it would not work. An AT&T tech told me that if the rep had looked at a grid of my address, she, too, would have known it wouldn’t work.
I then attempted to port my home phone number, which I have had for 15 years, from AT&T back to my original provider. Twice weekly for 2 months, I and reps from both AT&T and my original provider went back and forth about failed attempts to port the number. In the interim I was without home phone service and callers received a message from AT&T saying that I “wasn’t accepting calls.” I can only wonder how many important calls I missed.
Then, in October, I received a statement from AT&T charging me for home phone service but stating “Payment is Not Required.” However, 2 weeks later I received another statement for $600+. Intending to spend time resolving the issue, I sent a minimum payment through my bank. Despite this, my cell phone service was discontinued a few days later.
As I was in the car when this occurred, I stopped in an AT&T store to determine the problem. After relating my issue, I was put on the phone with another rep. After repeating the problem, I was put on hold while another supervisor was consulted. When the call was resumed, I was told they could not verify my payment and my account was not “old enough” to discern a payment history. I’d only had it 2 1/2 (!!!) years!
The following Monday, I once again contacted AT&T, related my story, and learned that AT&T had me under not fewer than 3 account numbers. When that was discovered, I was once again put on hold. Finally, someone said, “Can I help you”? Heaven help me! I disengaged from that call and looked up an AT&T Corporate number.
I think we may have resolved the issue and resumed the cellphone service. We’ll see. Meanwhile, I long for the days when AT&T was “king,” and knew how to take care of its customers. Like so many of you, I’ve lived too long!


Antonio Nelson December 4, 2015 at 6:27 pm

i am furious right now. i switched over to AT&T from sprint after being with them for 13 years. i work for DirecTV & now we are owned by AT&T i decided to go see if switching swithing my 5 lines over will save me money. basically i go into an AT&T store where i greeted by sales woman Aleshia T (which has been fired for giving fraud info to new customers auch as myself). i told her i was just coming to gather information and not to do no switching at the time. but the main reason i would not switch was because of i had to pay-off my sprint account 1st. she told me that all she need is my account info and that AT&T will handle all the balance that i have with aprint. so i was like really. so i was sold. i traded in my aprint phones for cheaper phones & switched over. that was 3 months ago. just sunday i gets a call from sprint about sending my balance to collections. i was stunned. i have talked with serveral reps & managers since sunday. they rather loose me as a customer than to at least meet me halfway. but they are telling me that EVEN THO OUR EMPLOYEE TOLD YOU THAT AND GOT YOU TO SWITCH OVER AND OWING SPRINT $1,265.51 there is not nothing we can do. when i left my bill was $216 & i told her i owe for the phones. but she goes on to tell me that WE got you covered. so from august to now i have had no contact with sprint until sunday when they call me about the bill before sending it over to collections. and AT&T doesnt care about the position i was put in by their employee that was fired do to situations such as mine


Kem Dvornik December 22, 2015 at 1:50 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.


Michele Morgan December 3, 2015 at 12:23 pm

I am so FRUSTRATED!!!!
We have not service since SUNDAY!!!!
I am sick of getting a runaround!
I cannot reach a LIVE person!
Technician arrived yesterday and determined it was an outside problem.
No cyber shopping! No phone! I AM TIRED OF WAITING!!!
I want service ASAP!


Marian Feld December 1, 2015 at 7:46 pm

Sorry, original date of order was 11/28/15. Frustration accounts for my not noticing the incorrect date.


Marian Feld December 1, 2015 at 7:44 pm

I signed up for AT&T bundle on 10/28/15 and requested installation ASAP as we are elderly and have health problems. I was given the date of 12/10/15. However, I was told I could call the installation line on Monday and they could put us on an expedited waiting list. Sunday I got an email that the installation date would be 12/11/15 at a time which would not work for us. Monday, I called the hotline, finally spoke to a supervisor who was able to schedule us for today, Tuesday, 12/1/15. When the technician did not show up, I called and was told there was no other order than 12/11/15. After being on hold and with the representative for 22 minutes, he said that a supervisor would call me back. After two hours, I called back and after 21 minutes on hold and with a representative, I was disconnected. I called back and after 25 minutes on hold and with a representative, I was disconnected. Again, I called back and after 29 minutes on hold and with a representative, I was disconnected. Tomorrow I will be cancelling my order, unless I get some help and quickly. I thought Time Warner Cable was bad. This has been much worse.


Kim Simmons November 28, 2015 at 1:51 pm

On 11/25/15 I called and Spoke to Arturo in customer service explaining that I has received my ATT Uverse bill and it had a charge of $60.00 for an OnDemand charge for a boxing match. I explained to Arturo that my father (83 years old/dementia) had accidentally pushed the button and ordered the movie. He (Arturo) said he would give me credit for the amount and I thanked him. Today 11/28/15 I get on ATT to see if the credit is there and a BIG FAT NO!!!! I called customer service and spoke to Tam (Emp#MT318R) and explained the whole thing over again. She said she would/could only give me $30.00 credit. I asked for a supervisor and received Nicole (Emp#NT38TP) and explained again the situation with my father, that he was just visiting for the weekend. She (Nicole) explained that they could only give $30.00 credit, so I basically said that my 1st phone call and speaking with Arturo that he had just LIED to me to get me off the phone.
I absolutely HATE calling ATT customer service!!! They are the worst. I have been a customer for a really long time. In fact, I was the 2nd household to get ATT Uverse in my city when it was being introduced years ago. They spent 14 hours and 5 people to just get it installed.


Kem Dvornik December 22, 2015 at 1:51 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.


Mike C November 27, 2015 at 10:02 pm

In 2008 I bought my first smart phone, already with ATT for 5 years, I stayed with them. I upgraded twice since then, never changing my data plan, which was unlimited. my Last upgrade being in Sept 2014. in Oct 2015, I get a message saying that I was getting close to my data limit, which I found hard to believe being I had unlimited. I called ATT and 45 mins later, the customer service rep said that I had changed my data plan when I upgraded. I told here I hadn’t and that it needed to be changed back. She took all my info and said she would “forward” it up the line and that I would receive a call within a week. No call, but a text 3 days later basically saying I was out of luck. On Nov 27th, I called back again and asked to speak with a retention rep. I explained everything to this person and she said that my phone I have now, a Samsung S4 did not support unlimited data and I was basically out of luck. I asked to speak with her supervisor, named Caleb. He proceeded to tell me when I did my first upgrade, in 2011, my unlimited data was changed, even though in Oct 2015 when I went to the ATT store here, I physically saw on the tablet the rep uses, that my unlimited data was still active in June 2014. So ATT reps tell one lie after another I asked. Caleb then proceeded to argue with me. I then asked to speak with his supervisor which he replied that this person was unavailable. I then asked for their supervisor, getting the same response. I then asked for ATT corporate office number, which he would not give but only said he could put in a “request” for them to get back to me within 72 business hours. I am betting I get no call. ATT has the worse customer service I have ever seen in my 48 years.


J. M. November 25, 2015 at 4:28 pm

Since April 2015 I called ATT and told them to disconnect my DSL services. Since then, I’ve had no internet; it was disconnected within hours of my call. Since April, I have been calling every single month to let them know to stop charging me for internet service I no longer had. They kept saying the same thing over and over and over and over, “This time it is disconnected, don’t worry”, and they took off the charges and again, through the same thing every month. On October 2015, I called again for them same reason, and the so called man in charge said that there was no record of me ever saying I wanted to disconnect, only records of the account being credited and that’s it. So he said that I would have to pay the whole amount and that the month of November was going to be nothing, well, surprise, surprise, It is still something. So after almost a year of headaches, what do I have to do stop this? Sue ATT for mental distress, because believe it or not, calling every month and ending on the phone for almost 2 hours just to get charges off for services that you don’t have, it is very stressing!!!!


Kem Dvornik December 22, 2015 at 1:51 pm

Kem Dvornik December 22, 2015 at 1:47 pm
Your comment is awaiting moderation.

I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.


Renee November 17, 2015 at 5:08 pm

AT&T is a joke!!!! I really, really HATE I have to use this service but it is connected to my email address and that is the ONLY reason I have stayed. I only have DSL service with them because I REFUSE to have any other type of services they offer. If they can not accommodate with DSL why try anything else. I only ASKED if I could get my DUE DATE changed and was told over and over again they can not change my DUE DATE with DSL this makes ABSOLUTELY NO SENSE. I am a customer who has been with AT&T for years and only ask for my due date to be changed to a later date and that can NOT accommodate. THIS is so frustrating having to call each month to ask for an extension so my internet service is not disconnected & charged a reconnect fee ALL because they do not want to change the due date. I’m going to change my DSL service to a more customer friendly and accommodating service like NETZO, VERIZON, TIME WARNER because AT&T sucks!!! & the customer service reps who barely speak English.


Dr. Henry October 26, 2015 at 1:15 pm

AT&T has taken my userid that is used of all of my online accounts and let someone else have it. They took it without any notification or anything. Last month, I logged on to pay my bill. This month, I can’t do so.

Customer service attempted to convince me that I was so intellectually stymied that I just forgot. It took me a little bit to figure out what they had done. Finally, someone admitted it to me.

So, they have provided another person with my userid that is used on numerous accounts. Talk about privacy. So, half the battle to breaking into one of my accounts has now been provided by AT&T. Think they would correct the matter? Nothing doing. They took it from me without notification or permission and don’t have the courage to make this right.


September H Bennett October 25, 2015 at 6:56 pm

I’m quite disappointed with the customer service provided by AT&T. After being told by a representative that they would NOT even try to satisfy my maintenance scheduling requests, I was then lied to concerning communications to the technician. In addition, in spite of a line issue beyond my control that deemed me without service, my bill was not adjusted, nor was there even an offer.

I also asked that my billing due date be modified to avoid continued payment issues. The request was omitted from the system and fees were subsequently added to my bill. The exact issue I tried to avoid!

To add insult to injury, I can’t even PAY MY BILL without issues! Customer service reps are not available 24 hours, nor is there an automated system. I called 3 different numbers to reach automated bill pay. Each of them looped me back to a closed office. I even “lied” to the system, saying that I needed tech support, but was still sent to the “closed office” line.

After my morning attempts, I came home this evening to find that my service had been partially interrupted while I was gone. I attempted to pay AGAIN, this time online, but received an error message saying that systems were down for maintenance!!! It’s like they don’t WANT my money unless it comes with the ridiculous re-connection fee!! I see what you’re doing, AT&T, and I assure you, once this is contract is over, I will not return to your trickery!!!


Teresa Thompson October 22, 2015 at 11:21 pm

I have never been so mad in all my life. My oldest son got married last year. His contract on our wireless account won’t be up until Dec. so we have kept him on our account. They have graduated from college and started jobs in their chosen field. Because he has a phone on our account, and because he has to give a contact phone number, he gave them the number he has on our account. And now every time he tries to pay his bills for u-verse and direct tv, they try to post it on my account. The first 2 times it happened, I didn’t realize who was doing it and told them that I didn’t make a payment and they had better not take money out of my ck’ing account. The next time it happened, I actually got enough information from the agent I was speaking to that I finally figured out what was going on. So I told them to not post it as a payment to my account because it was for their account. They said that he would have to call again and give their account number rather than a phone number. I told him that, but it happened again. They said it went through, so I sent my son the money to cover it. Well I went to make a payment on my account and the balanced seemed high. So I checked and the payment had not gone through. So I tried to make a payment with my checking account on the pay my bill number. It said it didn’t go through. So I asked to speak to a customer service person and they said that because I had blocked payments from coming out of that account, that my checking account is blocked for 6 months and I can’t make payments from it. And that if I didn’t pay my bill by today, that my phone would be cut off. I said if they cut our phones off, I would contact a lawyer tomorrow and sue their butts. Tomorrow my youngest son and I are going to an ATT store and try to get this straight. If not, I live less than an hour from Corporate and will be headed there on Monday and sit there until this gets straightened out. I seriously doubt anyone from ATT ever reads these reviews, but if they do, they better get this figured out ASAP.


Crystal October 20, 2015 at 7:15 pm

AT&T, you have got to be kidding me. First, I get a new phone and I’m told it’s a 12 month installment plan. I then inadvertently find out 12 month installment plan means 20 months in AT&T world. I stood in the store with an AT&T employee when purchasing my phone. We sat there and did the math to figure out how much I would pay in total for my phone. He had a calculator out. He then went over the terms and conditions with me. I said, “is all of this the same as what you just told me?” he said, “yes.” So I imagine you understand why I’m annoyed. I call “customer service” which is a joke. I was transferred to a supervisor and then hung up on. I called again and was told they could not do anything. I have gathered from my phone call that AT&T does not give a flying fuck what their employees say, they will not be upholding it and the customer gets screwed. I then asked for the corporate office address and phone number. I was told multiple times that that information cannot be given out. It’s a PUBLICLY HELD corporation. You have to be kidding me. So, through my real intense search on Lexis I obviously get your phone number and address, thank God the “customer service” refuses to give out that information. I was assured that a manager, who does not care about what I have to say, will be calling my in 72 hours and I can escalate this higher if I want. I asked if we could escalate over the manager that already said “we did take responsibility, we said sorry. That’s all we can do” and was told no. You guys are absolutely the worst and I really hope you plan on fixing this.


Steven October 18, 2015 at 2:29 pm

Worst business practices ever seen. They lie to get your business then when you call to figure out a resolution NO ONE IN CUSTOMER SERVICE CALL CENTER HAS ANY AUTHORITY. The only way to get any service is to file a complaint with the BBB, and even then you will get the run around again. This company is engaged in criminal business activity, they falsify the business contract agreement and do whatever they please with your account. I WILL NEVER BE A CUSTOMER AND WILL MAKE SURE THAT PEOPLE ARE WELL INFORMED ON A DAILY BASIS OF THEIR CRIMINAL ACTIVITY. The FCC is the next place i’m going if the BBB can’t help me. Then file a class action lawsuit against them for fraud and distress they caused. I’ve been dealing with a simple issue with them for over 2 months and still no one with any power have contacted me. I won’t rest until the people making the decisions and setting up their customer service practices are in jail for fraud.


Linda December 3, 2015 at 8:11 pm

You aren’t alone – they used to be a good company to deal with but over the past few year they have evolved into a nightmare!! You are soooo right – NO ONE IN THEIR CUSTOMER SERVICE CALL CENTER HAS ANY AUTHORITY and won’t even attempt to give credit when it’s justly deserved! If you file a class action lawsuit, please let me know!!


Linda McCollum September 1, 2016 at 9:07 pm

I’ve spent the last few months dealing with AT&T who conned me stoled for me lie to me my calendar is completely screwed up I get sawsan dollar cell phone bills and nobody has done a thing direct ify anything and I’m going to file a lawsuit against them so if you’re interested let me know as these guys are doing now is Illegal in a multitude of areas I think the local news would be interested as well for them to be pulling a con on customers absolutely blows my mind did they stooped to that level of fradulently lying to people and conning them into a sale by telling them they’re giving you a gift and then they charge you for it and then they lie about it and then they keep pulling money out of your account and won’t stop I look forward to hearing back from you on this matter. .I will be contacting several types of social media and i’m gonna get the word out to as many people as I can get so Customers are where of the type of company they’re doing with I am disgusted with AT&T as they are thieves, liars, con artists and really don’t give a crap about any of their customers so I think the public should know this and I really think the public needs to know about the tablet scam they’re doing now that’s a big one and taking money out of my accounts without my permission that’s a huge NONO. I just can’t believe they cooked up such a massive con thinking they weren’t going to get caught.

Excuse the grammar I’m using the voice typer haha we know series stupid she was made by AT&T anyhow have a wonderful night



C M Horrell October 16, 2015 at 1:42 pm

A year ago I got AT&T/Direct TV service. 1) Neither one takes any responsibility for issues raised. Each refers you to the other without response or resolution. 2) In direct opposition to their contract Direct TV allowed an unauthorized person – without asking for the required password – to access my account & purchase additional programming without my knowledge or permission. 3) AT&T failed to credit my account the July 2015 payment I made to them after numerous phone calls to them and numerous faxes verifying from the bank that the monies had cleared the bank, via electronic transfer, but AT&T has refused to investigate or credit my account. 4) AT&T is billing me over $300 for services they did not provide (and I am now getting billed from AT&T and Direct TV) for bogus services they have just added to the final billing statement. 5) Direct TV as of Aug said I only owed $53.00, but AT&T continues to add fees and refuses to credit my account for the July payment which cleared my bank in July.
I have heard from other people that AT&T takes money from people’s bank account for services they did not provide. This company is criminal. They are very willing to take if it means $$ in their pockets, but virtually impossible to get through to rectify their billing errors. I think it is high time to institute a Class Action Suit against AT&T for fraudulent billing practices and ‘stealing’ monies from their customers’ bank account.


Linda December 3, 2015 at 8:15 pm

Lots of other people are fed up with the dishonest actions of AT&T and their flunkies in the Call Center, so think about a class action lawsuit and don’t give up. You and I are but two of hundreds or thousands who are fed up with their dishonest methods!!


slp October 12, 2015 at 6:42 pm

I am now changing my service. My account was about to run its 24 month course so I received a notice. I went into my account and signed up to continue my service. I selected TV, then decreased my internet and then TV. I was given the charges in the 3 part system to approve. After finalizing my upgrades, I was given a worksheet that my services would be $98.00 a month. With that I approved. I received my bill a few days later and it was $184.00. I gave them the Order # and was basically told that it was incorrect. How could I be held to something that was incorrect? I asked for the processing address as I plan to file a fraud complaint in smalls claims court. They couldn’t give that information out. I guess I will have to go to the JP’s office to see how AT&T will be served. I will also notify the FCC and BBB, but first I just canceled my service and will be going to TWC for service. As much as anyone complains about TWC, I was never treated this by by them. They were always up front with my service.


Esther Stark October 9, 2015 at 10:59 am

Since my last comment on October 7th I have had 2 people from the “presidents office” call me and tell me that it was being taken care of from their office however their office is in California and I live in Texas so now I realize that epic proportions of disregard for paying customers has risen to an time low. These 2 men call and talk like they have some kind of pull in the company but I have yet to receive any kind of relief from my problem it seems that the at&t corp presidents office is only there to deal with “problem customers” They seem to believe an emotionless tone of voice in an even unemotional tone will placate the customer and calm the person they are talking too the first man I talked too Mr.Hutchcroft obviously felt he couldn’y deal with me so he had Mr.Kaughman call neither person even knew what kind of training or background checks at&t gave their employees or what they were doing to eradicate the problem still not sure what or how they were going to take care of the problem in Texas from California


Joseph minard October 9, 2015 at 10:26 am

This company is giving my mom a hard time with her service we had service in Nashville tn now we have moved to east point ga been trying to get internet and phone service for 3 days now these people can’t get off there lazy asses to fix it they keep saying it’s fixed and it’s not getting tired of this please if you say something is fixed then mean it


Esther Stark October 7, 2015 at 5:14 pm

I have had a problem with my service being interrupted daily for 21 days in a row in 21 days I have 6 tech support people every 3.5 days in my home over a period of 21 days I have contacted tech support and gotten hung up on promised ,call backs , had people tell me there were no issues even though my service has been interrupted,had a billing manager transfer me to to tech support after telling her I had already contacted tech support had a customer support rep robert #042Ra play childish games saying I’m having problems hearing you sorry maam can’t hear you put me on hold for extended time because he didn’t want me to report him to his manager I had one customer service rep all in tech support ask me if I was having problems why hadn’t I contacted at&t obviously I had over a daily basis of 21 days but he wasn’t listening. My service still isn’t fixed tomorrow will make 22 days since your techs are dispatched on the last interval of 1-4 from what I was told. I want to know why it has taken now 22 days a problem when I have on networking service person saying he knows what the problem is but it hasn’t been fixed why I have had 6 service techs in my home and all but 1 including a managing supervisor left out dated equipment and “fixed a power problem with outdated equipment with the managers permission. and my problem still isn’t fixed


Gerald Steverson, Sr. October 6, 2015 at 4:11 pm

Having subscribed to Bellsouth landline phone service after returning from overseas active military duty in the nineteen seventies, I’ve been a continuous Bellsouth/AT&T landline customer for more than 40 years. I currently use a cable Internet Service Provider (ISP) but wanted to subscribe to AT&T DSL service to use as a backup ISP. I called an advertised AT&T number on/about 9/28 to inquire about obtaining DSL service. After the AT&T agent did some checking, he told me U-verse Internet was available at my location and that AT&T did not offer DSL where U-verse was available. So we discussed U-verse Internet service and, after considerable discussion, I ordered 18Meg U-verse Internet service which was to be installed 10/5.

During our discussion, the AT&T agent told me the installer(s) would run a fiber optics cable to a box mounted on the outside of my house and run a cable ‘larger than the current phone line’ into my house. I pointed out to the agent that fiber optics cable had been installed in my neighborhood some time ago but that it had not been run down my street and that the nearest fiber optics cable was located at least 600 feet from my house on the street my street intersects with. I also told him that in earlier discussions about obtaining U-verse services, a door-to-door U-verse sales person had told me the fiber optics cable would NOT be run to my house but that my existing wire would be used and tied in to the fiber optics at the nearest node and that at that time I had decided against subscribing to U-verse because, in my mind, a chain (circuit) is no stronger than its weakest link (component) and so there would be no advantage to fiber optics in the neighborhood if my house was served by over 600 feet of standard copper wire. But the agent whom I called to inquire about DSL service assured me that if I subscribed to U-verse Internet service, the installer would run a fiber optics cable to my house. So with that information, I decided to sign up for U-verse Internet service and figured I would make it my primary ISP instead of getting the DSL for backup ISP as I had initially planned.

The agent also offered to ‘bundle’ my landline phone service with the Internet service, but I declined that offer because I want to keep a ‘wired’ phone.

When the installer arrived at my house at the scheduled time, we discussed the plan, and he told me he would not run fiber optics to my house but that he would use existing wiring to the house, a different box on the side of the house, and a cat-5 type cable from the box into the house. He also said my phone service would be carried by the same cable carrying the Internet service. Still believing that a chain (circuit) is no stronger than its weakest link (component), not wanting an Internet phone, and dismayed at having been mislead, I cancelled the installation.

I still would like to subscribe to AT&T Internet services, either DSL for a backup or, preferably, U-verse Internet to replace my current ISP. But I need to know what constitutes a proper installation of U-verse Internet service without affecting my ‘wired’ landline phone service. Could someone who can address this matter authoritatively please call me with that information? My number is 850-623-0607.

Thank you.

Gerald Steverson, Sr.


Ben Kenner October 1, 2015 at 12:07 pm

Please have some one to call me about a business matter with AT&T Corp. please. 972-832-****


Maria Hope September 30, 2015 at 4:08 pm

Please have some one to call me about a busyness matter with AT&T Corp. Maria Hope, 954-296 ****. account: 523015521631. Thank you.


Lee Adams September 29, 2015 at 4:54 pm

I would like to commend Chris Cary from the Midwest Center on his attention to details concerning our order N065-OY-795549 which was placed on 9/17/2015, which is now order number GBLEXT1766979. He understood our frustration concerning the ordering of this item. We order this item originally on 9/17/2015 and was advised it would ship overnight. I then called back into the AT&T call center on 9/18/2015 to question why it was not overnighted. I was advised this model was not available for overnight. When asked what he should do I told the call center agent not to do anything until I got guidance from my manager. When I came back into work on Monday 9/21/2015 I got an email from AT&T stating my order N065-OY-795549 had been cancelled. I called back into the center asked for a floor manager and was advised that the only thing they could do was to make a new order.

After, being assured that the phone would ship on 10/05/2015 with the same number that was on the original order, I signed the terms and agreement on 9/25/2015, on 9/26/2015 I received an email stating my order had been placed, at which point I went on line to see what ship date had been assigned only to note it stated between 11/08/2015 and 11/16/2015 or there about.

This is when I called back into the center and got Mr. Cary. We talked about this device and it being sent out to the stores since it was a new promotional item. He also advised me that should I be able to find one in a store near me we could set it up on the phone number I had, but not to do anything until I actually had the device in my hand. I checked every store within a 200 mile radius and found none.

I appreciate Mr. Cary’s honesty and his willingness to help in any way possible. He is very good employee and AT&T should be proud of him and his efforts.

As, for the AT&T handling of this matter in general, I am not pleased. First, the cancelling of my order was not authorized by me as stated in your cancellation notice. Second, I was told the item would be overnighted when I ordered it, only to find out that it was not even available for shipping until 10/05/2015. Thirdly, being informed that the new order would ship on 10/05/2015 only to find out after signing the second term and agreement for the new order it would not ship until between 11/08/2015 – 11/16/2015 has left us with a bad taste for AT&T customer treatment during the ordering process. Mr. Cary has displayed more drive and ingenuity to help resolve this situation by providing possible solutions. Were it not for the fact our newly hired manager, who is left without a cell phone due to an AT&T agent error in cancelling her order, and another giving incorrect information at the beginning of the process.


James October 1, 2015 at 4:51 pm

How come every area on the internet where you can read reviews about AT&T they all are very negative. Why would anyone in their right mind do business with this company?


ntbright September 22, 2015 at 1:04 pm



Mrs.MCKNIGHT September 25, 2015 at 11:19 am

Amen to that…they re awful!!I d just started an contract
account. My bill was 300.00 more than. Provided. I have filed through The FCC and BBB!!!!


Penny November 29, 2015 at 12:57 am

I agree, something needs to be done.
This is the letter I am sending to Call Kurtes and all the other places I can post it. BBB too.
I was offered a Bundle of phone, internet and Direct TV. I agreed to get a Bundle. After the Bundle was started. They informed me that they are going to change my phone line. To an internet line. I did not want my phone changed to internet. As it will go out during an emergency. We are disabled, and can not be at anytime without a phone. I wanted to keep my land line, no batteries or electric needed.
They did not bundle me. Full price all along. So I called to turn off the Direct TV, (7/5/2015) cause I can not afford it. They put it on suspension, as if I was not paying my bill. I asked them why I am being billed for something I do not have? Direct TV (10/14/15) and they turned it off. But it’s been off all this time? Then informed me that I owe $300.00 penalty.
I was told this Bundle, included the phone. They did not say I would have to change my phone from land line to internet. When they called to put me on intrenet phone I would not let them.
First bill of Bundle Jan 5, 2015. Very confusing bill. We were told that we would get HBO, STARZ, SHOWTIME, and CINEMAX free. The bill shows a $48.00 charge for these channels. Made call for assistance many times trying to fix this bill. None of the assistance did what they said they would do to fix it. Made many calls to get it finally taken care of. Spent hours on the phone every month due to billing.
Charged me $42.48 for phone that was suppose to be only $35.00 when bundled. U-verse did not show up in this billing. Bundle means all together. Many calls we made to straighten this out. Never could understand what they were trying to do?
We bought our own router for our U-Verse to save money. But At&t was still trying to collect on the one we sent back and they received. More time on the phone, 3 or 4 times. They never did what they said they would do to fix it. Each person we spoke to had a different story. Each time would take an hour or more to try to settle the problem.
Spoke to Robin, Sam, Samora, Wyatt, Brenda, started to take more than names. Dorian 18889082509, David 18885734107 Max EEY77N and ect.
U-Verse on different billing. Sorry but that is not bundling. All ready getting late payments for some reason, I do not understand. This is outrageous. Where do you see me saving any money on this Bundle that is not a bundle.
I don’t see the bundle I was promised. I don’t see the savings I was promised. So why should I be penalized for a bundle deal that was not there?
Also, why in the heck was my Direct TV bill so different every month. It should of been one price every month. $70.77 1/2015, 54.19 2/2015, 89.35 3/2015, 133.67 4/2015, 36.79 5/2015, 82.68 6/2015, 82.68 7/2015. Every month something different. How can I ever balance my bills, when they keep adding things to my bill.
I have been with AT&T back when it was Ma Bell. I have had this same phone number for 40 years. I own my home and my Husband and I are both Disabled Seniors Citizens. We need you to help figure out what to do about AT&T. I can not afford to pay $300. penalty for something I never got. And I never got a Bundle or a good deal that they promised.
Got a call today that they will turn my phone off if I don’t send them $199.00 today. Also received a disconnect letter for $191.02, if not paid by Nov. 20th. I sent extra money over my current bal. to pay on some of the $300. Yesterday they really broke the law trying to collect this money. They took $295.92 out of my Sons PayPal account without permission. On top of the fact he is not even on my account. He dose not live here, he is my IHSS Worker and he helps me by talking to AT&T, as I can never understand where they are getting their balances.


Fustrated December 1, 2015 at 6:41 pm








Katrina Velasquez September 21, 2015 at 9:25 pm

I do not like at&t they over charge you way too much.
Every time I check my bank accountthey take out $600.
One month.

The next month they take out $786.
I’ve called multiple times to see what’s going on with my bill. The rep can never help me I asked for manager manager can ever help me.
I asked for them to give me a corporate number.
They said they sent the email to corporate to contact me I never got a contact back.
So I checked my email today I got an alert from my bank.
AT&T took out $1000. Plus some.
I’m not even with AT&T no more I’m with T Mobile.
But I’m still getting billed. I need all my money back I’m a widow raising three girls on my own.
I feel like I’m being robbed from AT&T constantly.
I did not get authorization for used to talk to my bank account..
I need for someone to contact me ASAP


Jerry L. Zendner September 14, 2015 at 3:17 pm

Jerry L. Zendner
Account number: 19972165

Recently my wife and I went in to a local AT&T store for a problem with my wife’s phone. While the AT&T associate was repairing the phone he inquired about DirecTV. We have been with DirecTV for 15 years. He looked at our account and said we are eligible for an upgrade. After discussing this, we decided to go ahead with the upgrade. A new account was established under my wife’s name. According to the AT&T associate the upgrade would only cost $33.00. A time was scheduled for a technician to come out and complete the upgrade.

When the technician came to install the new equipment, he discovered our equipment was wireless. The work order he was issued indicated we had land lines. I would have thought that the AT&T associate would have noticed we were wireless when he checked our account for the upgrade. We were charged a $107.00 installation fee to continue with a wireless system, and the technician had to go out and get a couple of components he didn’t have in his truck. The technician was very professional and did a great job in setting up the upgrade. We were told by the AT&T associate and the DirecTV Technician that all I had to do was call DirecTV and cancel my current account, once my wife’s account had been established.

When I called DirecTV to cancel my account I was asked why I was leaving DirecTV. I explained I wasn’t leaving DirecTV. We had another account setup under my wife’s name by the AT&T associate with the upgrade. He asked why I didn’t come to them, saying he could offer the upgrade. We thought it was all one company now. I told him it had already been done at The AT&T Store. When he persisted in this vain, I explained that it was just a quick stop at the AT&T store to have my wife’s phone checked and the AT&T Associate went on to offer the DirecTV upgrade. I asked what difference it made where it was done since AT&T and DirecTV were now the same company. The Customer Service Representative (CSR) then wanted me to have the two accounts merged instead of canceling. I asked how that would affect the billing? He said we would be charged monthly for the extra units we just replaced. Why would I pay for something I can’t use. I kept trying to close the account because we had a new one in place. The CSR wanted me to continue with the current account and kept giving me options that really wouldn’t benefit my account. When I finally told him to just close the account, he told me there will be a $160.00 charge for closing my account early because I upgraded to the Genie Wireless in May, even though he had just told me he could have offered me the upgrade. Why would we be charged a fee from the same company that just offered us the upgrade? And, why weren’t we informed that there would be a cancellation fee by the AT&T associate when he offered us the upgrade? He had all of my account information in front of him. Why did the CSR offer the upgrade if I wasn’t eligible? I don’t believe we should have been charged for the installation fee because the AT&T associate failed to annotate that we are wireless. I also don’t believe we should be paying for closing the account early when both the AT&T Associate, and the DirecTV CSR offered me the upgrade. This upgrade went from a simple $33 upgrade to a $300.00 fiasco.

Any assistance in resolving this issue would be appreciated.


Chelsea Elliott September 14, 2015 at 3:00 pm

I’ve never been so livid in my life! I got screwed on my phone because a manager didn’t do his job correctly the first time. I shouldnt have to wait 10 more days for a phone I should’ve walked out of the store today with my new phone that I’ve waited a week for now another week. At&t will be losing a customer.


Linda Plemons September 9, 2015 at 8:52 pm

On Aug. 06, 2015 I called AT&T to renew contract and see if there were any promotions on my U-Verse. I was immediately connected to direct TV and after long conversation I asked the lady to please switch me to U-verse as I didn’t want Direct TV. I spoke to a lady by the name of Lovette out of Pensacola Florida. I was assured a new promotion and to make a long story short the Sept bill was never adjusted. When I called At&t again Sept 08, 2015 the gentleman’s name Christopher out of Sacramento California told me that it was not possible what Lovette had quoted me. I gave him the confirmation # and told him that I had gone over the bundle contract three times. I am a senior citizen on limited income and have always had good service with AT&T. I am very upset with the way this was handled. Now I have to wait a year before I can change services as I can’t afford the fee to cancel. Just very disappointed and I know it wasn’t due to me not understanding the promotion as I asked the rep. three times to go over contract with me and the amount of money I was going to be
charged. Should I contact the FCC?


Lee Ramos August 20, 2015 at 7:40 pm

After being hung up on twice and on the third attempt sent to the wrong dept I was finially connected to Ms Shakiera Taylor in customer service on my fourth attempt.This young lady was extremely courteous and thorough.she stayed on the phone with me through several attempts at getting my fax issues resolved..If your first three customer service representatives had shown this amount of dedication and excellence I wouldn’t of even of considered terminating your service in my home.Although she could not resolve my issues because that dept was closed for the day and we missed them by seven minutes.It was for Ms Taylor sake I didn’t get rid of my service.Thank you,Lee Ramos (330)480-9577


Jim August 20, 2015 at 10:37 am

Acct# 113065005. I have had ATT dsl then moved over to Uverse when it became available so I have been with ATT for many years always signing up on August 20 for a 12 month term and ATT always makes sure to remind me that if I cancel there will be an early termination fee. No problem.

Last August I renewed for 12 months and took an increase. As I am preparing for my new 12 month agreement, I noticed that ATT increased my price in January and continued to bill and take my money for more than our agreement. When I called ATT for them to correct and refund me the amount they over billed they said it was valid.

Apparently ATT’s idea of a 12 month contract is that it only applies to the customer. They used a ridiculous argument that their agreement is that they give a discount and I still received the same discount BUT ATT increased the base rate thus the increase.

To make this even worse, 2 days ago and just 2 days before my current 12 month agreement terminates, I called in to make sure ATT cancelled my service at the end of this term. Their Representative said I had to call back on the day it expires to cancel to which I told them they could just terminate it that day (two days before the end of the 12 month agreement). The representative said if I terminated it that day (two days before the 12 month agreement expired) they would bill me $30 early termination fee.

So here we have ATT not honoring their side of an agreement and overcharging me $56 over 8 months and then they still have the audacity to threaten me with a $30 early termination fee 2 days before MY agreement is set to end.

I made sure to ask that each of my calls to ATT are being recorded so you can verify my story is just as I write it here. First Rep was Gloriane ID #GB0803.

If this is how ATT now operates I want absolutely ZERO to do with them. $56 cost them years of future business. That shows you the leadership fallacy and why their CEO and Executives staff does not deserve their enormous salaries.

Hello TWC internet and OTA.


kerry August 13, 2015 at 5:02 am

went on the inter net yesterday 8-12-13 to try and get my son a new phone 45min later I still didn’t get one the page froze to were you couldn’t use it. so I called in was on the phone forever I asked if it could be done over the phone and she said no you have to do it on the computer. Well how are you to do it if the page dose not work right… Why do you have the people in the offices if they don’t do anything? this is what makes people go to someone that really wants a job and help you get what you want. I wish I could get that job just sit on your nass and only answer the phone and do nothing at all for you. when you want to get payed for your services you get your money don’t you!!!!! Time to switch to someone else after 19 years. very very disappointed!!!!!!!!!


Gerri Williams August 10, 2015 at 10:40 am

This company PROMISED no hassle when I place my order. It has been a nightmare since. And corporate customer service is as bad as the basic customer service-pretending they can’t hear your-stating that when you ask for their manager-“it’s not relevent”. Terrible Terrible Terrible customer service. Will look to cancel this immedicately.


John L. Adelman August 5, 2015 at 10:37 am

As and AT&T/Cricket Customer I have experience violations of FTC in the Sales Practice Area, promised the full AT&T Wireless System at time of sale. Games Stop refuses to sell me a phone which I can use the number transportability act. Tech support is non-existent. Customer Service is rude and doesn’t understand complaints of crosstalk and duplexing on telephone calls.

As a Disabled American with brain damage. I am excluded from your Center for Disabilities because 1) I am not hearing impaired. 2) I am not vision impaired. 3) I am a prepaid customer. These concerns are violations of the Americans with Disabilities Act, and especially Section 504 of the Rehabilitation Act of 1974, I think.

Since I am your customer, treated badly, and being hung up on by Customer Service is not unusual. Promises made by call center managers are not kept. Never do I get an answer to system questions of non-performance like dropped calls and no signal in areas shown as strong areas.

I was unable to reach anyone on the telephone about these questions. It appears you operate outside of what is called “Laws Federal or State which to Protect the Citizens of the Commonwealth of Massachusetts”; Massachusetts General Laws Chapter 93 Section A.

I look forward to your response, please don’t make me send a Pre-Legal Demand and Title III Action against you, I am trying to find solutions. You have the Readily Available Affordable Technology (RAAT) to solve most of these problems but you are not using your technology to give me access to services.

My prayer is to hear from an Executive Response Person who will treat me with dignity, respect, good faith, and fair play absent discrimination against me for my station in life, age, and physical/mental limitations.

Thankyou for letting me share my experiences on FaceBook.

Warmest Regards,

John L. Adelman
978-744-**** Phone
978-336-**** Fax
*** Puritan Road
Swampscott, MA 01907


Crystal Johnson July 26, 2015 at 11:40 am

I would like to know what kind of business att Store number k936 1505 Texas Ave S College Station Texas 77840 is running there last I thought it was a wireless store,not a business for employes ie ( Dina Valdez ) to be using as a means to hook up with married men . Miss Dina Valdez guess she thinks it ok to store her personal number into my husbands phone during a new phone purchase and tells him to call her to go out . The audacity of this woman doesn’t stop thereiit has been 2 months now and she repeatedly text messages my husbands phone asking him out for whiskey. Does att not have any work place ethics or morals I mean come on your at work to sell service and equipment not trying to secure a date, sex,or sugar daddy’s while at work .


Sabrina Gunther July 22, 2015 at 3:50 pm

I am so upset I don’t know what to do I ordered a home land line 2 weeks ago was advised by the agent if I didn’t have my debit card handy she looked up where I was to pay it she did a Kroger and I did everything I was informed to do with a copy of a reciept tracking number ect…. I was scheduled on the 15th between 8 n 12 to get our service on an no one showed I called an they Informed me someone would be there by 8pm no show I called Thurs Fri Sat Mon Tues and todat Wednesday I have a heart condition an have to carry nitro 24/7 I have no cell service where I moved if I was to wake up in middle of the night having another heartattack I have no way of contacting 911 for help is all I am asking for is my home line to be installed that I paid for I have begged asked them to turn it on have been told my tech support is all they have to do is flip a switch ? Why would they take the chace on my life ? Please give me what I have already paid for god forbid I did wake up in middle night with a heart attack again ?


Sabrina Gunther July 22, 2015 at 3:54 pm

Not to mention we have a 39 yr old son that is in an out of WVU for cancer is not well and have no communication about him once I reach my home in the evening . The 15th the day I was to be hooked up my niece passed away no one could get ahold of me to be with my sister until after 9pm that evening due to me waiting on at&t until 8 went out of the ridge to see if they had left a message that I couldn’t get due to no cell service but got the tragic news of my niece 10 hours later this is totally out of hand


William Gintzel July 22, 2015 at 2:15 pm

I had a very bad experience with UVerse and was without any of the three services for five days. This was due to a severing of the hardwire lines underground by a boring crew who were installing conduits for you guessed it….ATT . I need to have an email address for the person who can address what kind of adjustment they want to offer for the trouble they caused me and the outright lies which I and my wife were told by ATT customer service personnel.

I have been an ATT customer at my current location for almost 41 years.


T Rose July 22, 2015 at 9:46 am

My Mother saw the add for AT&T bundle with DirecTV. She is 76 years old and was on the phone for over an hour having to call separately every part of the bundles components. HughesNet (?) charged her bank account. DirectTV kept calling but it didn’t say “AT&T” on the caller ID so she didn’t answer. The AT&T phone/Internet guy came out on the 20th of July and did that part. He “Didn’t know what to do about the DirecTV” part.” He just does AT&T phone/Internet. Now it is all messed up and we can’t get anywhere. Iy AT&T is going to offer a bundle, they need to do “one stop” shopping and not drive my poor Mother nuts. She even said “How can they do this to an old woman!!” “I wish I’d never done this!”
Thanks for the lousy service.


Abel Price July 21, 2015 at 4:57 pm

Dear Corporate Office,
My name is Abel Price my account number was 523170414896. I was an ATT user for many years. About a year or more ago I semi- retired in Panama, Central America. I didn’t want to lose my number so I kept trying to keep my number by placing the number on low rates. I didn’t use the number for 6 months but paid on a monthly basis, eventually I saw where my rate when back to normal so I called to cancel and I was convince to cancel at the end of the month because I would have a credit. the end of the month came and they kept charging me, and had to cancel for the second time. ATT continues to insist I owe a last month that if someone checks I had not use the phone for 6months or more, I had cancel not once but twice. Every time I called I attempted to talk to a supervisor and I was told the supervisor was busy or I got disconnected, when try to get a number for corporate I was denied a phone number. Although I had many years of satisfaction service with ATT, today I am so disgusted with ATT, it appears they get mad when you cancel service, all my dealings where pleasant until I decided I was going to cancel service. Although I requested an investigation, they are now sending me letters saying I am going to collection. So Sad.


Keila Cavicchi July 16, 2015 at 10:49 am

Your “manager” Lindsay, who works out of your Oklahoma City call center, took my wireless telephone number, email address, and my name and entered it into the National Do Not Call Registry’s database without my permission. She failed to realize I would receive a confirmation email from the federal government, notifying me that I needed to complete steps to complete this process. I had already informed Lindsay that my wireless telephone number has been registered with the National Do Not Call Registry for 10 years and NEVER gave her permission to use my personal information anywhere!

This is against AT&T’s policy. You do not allow your employees to abuse or misuse customer’s information without their permission. What else she might do with my information, I shudder to think about. Your customer service is horrific, and your customer service reps don’t have good note taking skills, nor does AT&T seem to understand the seriousness of the issue at hand. I do NOT trust you with any of my information. I just started service with you less than three weeks ago, and I WILL be leaving imminently!

Tell me, AT&T, is this how you train your “professionals?” Totally disgusted! Your escalations department promised to call me, and to date I have not received any communication whatsoever. Your company will slip further into the toilet as you continue to treat your “loyal” customers like pond scum!


Mrs. Russell Myers July 14, 2015 at 1:36 pm

On 6-9 -15 I received bill from at &t and mailed check on 6-9-15. On 6-15-15 my bank statement showed that AT&T proceeded check electronically and was paid thru my bank. I now receive a past due statement for same amount plus late charge. I spent 2 hours on phone waiting to speak to rep. Who was absolutely no help, was disconnected on transfer to supposedly someone who could help. Waited an other 30 minutes and was disconnected again. I called again and after another 20 minutes I got another rep. Note that each time you have to explain your call all over again. I was finally passed on to a payment claims, explained the situation and was instructed to fax to them copy of my bank statement. I did within 15 minutes. Next day Saturday I get call from at& t with regard to past due acct. Left number for me to call. I called and was told number I called was not a working number. Called office again got a most rude person I have ever spoken to in my 81 years and was very rudely told that the they needed copy of front and back of my check. I explained that I do not get my checks back from my bank and that according to my bank AT&T have my check thru the process of the electronic check. This explanation was not good enough for AT&T rep.. My bank then gave me a trace number to give them and advised me that they were more than happy to hold a telephone conference call with them to resolve this problem. I have always paid all my bill’s the same day received for many years and this is first time I have ever had a pass due on any bill or my name. AT&T reps really need to learn that the customers pay their salary and deserve better attitudes and service . AT&T you would show more interest to customers complaints and especially those that pay their bills on time for years.


Mari July 10, 2015 at 3:37 am

Beware I suggest at this point when a representative makes a promise you demand it in writing . I have dealt with probably five plus reps 2 of which were managers . All make their set of promises and surprise not so. Now I have to start the game again . A huge bill!!! Not what I was promised . I have already been misguided to a store , two canceled orders and and incorrect backdate to top it off. Nightmare service.


Valerie D. Wienke July 9, 2015 at 3:48 pm

I’m a retired and have a concession which benefits told me it would not change. My internet service has been charge three dollars a month more. I called benefits and they told me to call customer service? I had to talk to four different people until one told me that everyone has to pay more? Were is my concession, and why do I have to pay MORE? Why doesn’t benefits know what I’m suppose to pay? A friend of mine also a retired telephone worker is paying eleven dollars for his internet, why am I paying nineteen?


Laurie Ausley July 9, 2015 at 3:04 pm

I was on the phone with ATT customer service just now for over 20 minutes. I was told the international dept could help me and I would be transferred. I was transferred to the wrong dept, and was placed on hold again for an extended period of time. I finally just hung up and called back. I asked for a supervisor because I dont have the time to be on hold again, and guess what? I’M ON HOLD!!! I’ve been a loyal customer since 1999 and ATT just sent me a bill for $687, and when I call to discuss, I WAIT! Can’t wait to DUMP ATT!!!!


Lisa Rollhaus July 8, 2015 at 8:07 pm

I contacted your customer service to report a payment I had made today as my account is past due by $30.80. I called at about 13:23pm CST on July 8th and spoke with a young lady to report my payment of $45. She wasn’t very clear on the phone and I kept hearing movement or shuffling so it was very difficult to hear her. She mentioned that they would need to put a note in their system for a payment plan. When I asked her what this entailed and to go into further detail, she just kept repeating herself. I even tried to be specific in asking if this meant that I had to give my bank account information or a credit card or if simply telling her about my promise to pay, as I stated as the purpose of my call, was enough. She only kept repeating what she had said before and went in circles. When I felt that this was going nowhere, I requested to speak to a supervisor. A gentleman got on the phone immediately, who was equally vague and became very rude very quickly. He identified himself as Justin Labord. I simply stated that I wanted to report my payment that I had made when he proceeded to repeat what the agent had previously said. Then he continued to speak over me when I attempted to ask him to also go into detail and also threatened to shut my service off if this payment wasn’t reported. What should have been a simple conversation turned into a frustrating ordeal – all over an amount that is less than $50.
I am requesting you review this call and investigate this young man’s behavior so that you can understand how this so-called supervisor is treating your consumers. I can guarantee I’m not the first person to encounter such behavior from him. It made me want to cancel my account with your company and go elsewhere since respect is not what your company provides. I did not ask to be treated this way and felt that the agent and supervisor overreacted to my questions to elaborate on your procedures. I feel sorry for any other customers who have to encounter this gentleman. I personally feel he has no place interacting with the public when he lacks the most basic sense of propriety and kindness. I would also like a response to my request so that I know that this is being taken seriously. I just want the same type of customer service I give my customers and I don’t think that is too much to ask.


John. Hassen July 7, 2015 at 1:31 am

Sorry to inform you of the bad service everytime I call to find out about my bill thy keep putting me on hold for 30 min I can’t keep calling back 7 times a day and not get answers , I been with att for 20 plus years not sure why endless delays this year recently
Please call me if u have further questions about the service my cell phone 850559**** john
Have question about bill and got no awnser no help just awful. Thks for your kindness to this matter john


Michele July 2, 2015 at 4:45 pm

In June of 2014 I signed up for a 1 year U-verse Promotional Offer. The Field Rep. handling my account stated at the time that after this period I could be eligible for a future discount based on Payment History, etc. Everything was great until the initial Promo expired. I spoke with the “Customer Loyalty Dept.” which approved me for a new Promo totaling $94/month (previous promo was for about $65/month). The July bill came with an amount due of $130.48. I called Att Customer Service about 2 weeks later. I explained the situation to the Rep. After a lengthy phone call I asked the Rep. to tell me how much my July Bill would be.The Rep. said $105, and that the discount I was supposed to receive would be reflected in subsequent bills. I asked if my account would be updated with this new info., and the Rep. said yes. I checked my account online a couple of weeks later, and the Amount Due was $130.48. I was forced to make a payment arrangement in this amount because the bill was due the next day. I decided to try “Live Chat.” The “Live Chat” rep. said there was no record of the promotional deal, and that I would need to call Customer Service. I called Customer Service the next day, and the Rep. told me my July bill was only $92.22. When I checked my account online later that day, the correct “Amount Due” was posted. I would first like to say that each Customer Service Rep. was professional, enthusiastic, and courteous. However, I don’t understand what Att’s customer service model is. There shouldn’t be four different people telling a customer four different things about their account, with subsequent Reps.stating that there is no evidence of the conversations you’ve had with previous ones. This is truly bad form.


Kim Gildow July 2, 2015 at 11:07 am

my parents live in Marietta Ohio – in the country and they are constantly having telephone issues, the local AT&T office has told them that AT&T is trying to do away with land lines. They are in their 70’s and need this land line! they do have a cell phone, but it does not work well because they are so far out in the country. My father would like a telephone number and name of someone that he can speak to about all the line issues that they have been experiencing. Thank you -Kim


Valeria Palmer July 1, 2015 at 12:43 pm

Sent to ATT customer relations:
I got up this morning and discovered that I had lost internet somewhere around 4 a.m. I called your “help desk” only to be told that there was an outage in Atlanta that would be fixed Friday. Now, excuse me for being snarky, but when I went to bed Tuesday night, I was pretty sure that I was living in a major metropolitan area of the United States of America in the year 2015 – not Albania or Rwanda or Paraguay. There really is no excuse other than an alien invasion or the zombie apocalypse (neither of which appears to have happened) for the largest telecomm company in the world needing 2 plus days to fix DSL service in a major metropolitan area.
Needless to say, this is making me very very very cranky and very very very unimpressed with AT&T’s “service”. One would think that since Google Fiber is planning to service many Atlanta suburbs in the near future that you would be bending over backward to build customer satisfaction and loyalty. Instead, you have a near-impenetrable voicemail system and an attitude of nonchalance and unconcern that is … stunning. And not for a good value of stunning.


Laurie Ausley July 9, 2015 at 3:10 pm

Exactly. I’m going with Google Fiber here in ATL as soon as it is available in my area.


David June 26, 2015 at 4:42 pm

Mr. Stephenson,

I realize I am contacting you about a matter that may seem trivial to you. However, I feel that it is a problem that needs to be addressed from the TOP down.
I contacted your customer service today about having my account credited. The Supervisor, “Jim” stated he can only credit me $40.00.
The issue here, is not only that I have been over-paying AT&T for services I have not received, but that when brought to the attention of those who are “Responsible” I am treated as if I was/am not important. I get it, I realize a business needs to make money, you cant afford to credit everyone’s account and still remain the CEO. What bothers me the most is that I am supposed to be receiving an 18mbps package, please note, I have never once reached that speed. I order HD movies from or other providers and I am unable to watch them because of the poor connectivity. Why should I pay for a service I am not receiving? I had to stop playing video games because of the latency issues. Currently my speed is about 2.5mbps. Really?
I would like to receive a credit for the past year or so, that I have been overpaying for a service I have yet to receive. Because, your customer service manager “Jim” was so rude to me, I am going to gather all of the receipts for HD movies/tv shows I have rented and have AT&T reimburse me for the difference in costs of HD to SD. I would also like for AT&T to position a “node” closer to the surrounding area here. Currently, I am just over 5400 ft away.
Also, the tech that came out to fix the issue. He needs a raise. The guy did everything he could to help me, and was extremely professional and polite. Unlike your Customer Service Dept. I am amazed that AT&T has stayed in business this long with a Customer Service Dept like yours.
I am a small business owner, and based on the interaction with your Customer Service Department, I do not feel confident in AT&T handling my business needs.
Please return my email and a point of contact so that we can settle this matter, and hopefully I will have the service I am paying for.



Bob Gorton June 25, 2015 at 9:09 pm

I can only state that from reading the other posts that I am not the only unhappy customer.
I have been having issues with u verse. The signal freezes and pixelates. A technician came out (6-21-2016)at the last minute of the 4 hour window (8 p.m.). Nothing was resolved.
It is now 8:00 p.m. on 6-25-2015, the technician that was to return between 1:00-4:00 hasn’t arrived. I had called the support # and asked to speak with a supervisor at 5:00. I was informed that the supervisor was on another call. I asked that the supervisor call me back. It is now 8:08 p.m. no technicianand no call from the supervisor.


Randy Gelsinger June 11, 2015 at 5:37 pm

Is there any chance AT&T will get the equipment listed below so it’s UVerse customers can get local weather information from The Weather Channel ?

No “Local on the 8s” on Weather Channel

ATT-Uverse does not carry “Local on the 8s” on the Weather Channel. I contacted the Weather Channel to ask if it was possible. Their reply follows:

Thank you for contacting The Weather Channel Interactive.

AT&T U-verse is a wired system, just like cable, except that it uses phone lines to deliver the signal. Currently, AT&T U-verse subscribers will get what amounts to our direct broadcast feed; basically, a series of current
conditions and forecast products for the forty-five largest television markets, as well as regional radar and satellite depictions for the nation.

AT&T U-Verse has the capability to deliver local if they choose to do so. They just have to get IntelliStar computer units. AT&T U-verse has never signed an I-Star agreement with The Weather Channel; therefore their subscribers will not receive a local forecast experience on the eights of the
hour. (The I-STAR or WEATHER STAR computer is the piece of equipment that provides our cable affiliates with a local weather product on the eights of the hour, as well as on the weather strip along the bottom of the screen.)
In the best interest of their subscribers, The Weather Channel would like to see them add these I-STAR units, and we are more than willing to work with them on
it, but the decision is entirely theirs. Our advice would be to contact AT&T U-Verse, who is usually very responsive to their customers, and let them know that you would like to see them provide a local weather experience on the
eights of the hour.

We are always happy to hear from our viewers and hope you will continue to watch The Weather Channel for many years to come.


Chris Hoitsma
Solutions Center/TWC


Paul Kalamaeras July 11, 2015 at 4:03 pm

As myself being a uverse customer and meteorologist. I cant understand how your TWC network got away with a contract for 24 hour weather service. When now I see programs like fat men in the woods and stupid weather shows and rednecks.

You know i boycotted the weather channel ever since they put all the soap opera shows on there now.

Shame on you TWC.



Marie July 22, 2015 at 6:50 pm

I am so mad at AT&T , the service they provide is so bad, after reading 26 complaints and counting that other customers write in, I decide to contact these people to start a nation wide campaign against AT&T I have lost so much business because of AT&T, and I still have to find the money to pay them my bill next month AT&T shame on you for treating the people who keep you in business so badly.


Kay rouse June 4, 2015 at 9:21 pm

I’m sick and tired of having to reset my uverse cable box. I will be watching a recorded show and it will stop with a statement saying this recording is unavailable. Also, I am sick and tired of having my bill jacked up every 3 months. I call thinking I have what package I want and know what my monthly statement will be, only to have my bill increased a few moths later. Apparently the reps gave me a rate only good for 3 months when I TOLD THEM THAT I WANTED RATES THAT WHERE NOT ON SPECIAL TO STOP THE MYSTERY BILL THAT IS ATT. ALSO I JUST HAD THE SAME PROBLEM WITH THE BOX INTURUPTING WATCHING A RECORDED SHOW, CALLED 1800 # THEY WERE CLOSED AT 7:00 THE SITE STATES A 24HRS CUSTOMER SERVICE NUMBER. YOUR SERVICE IS CRAP FOR MY $200 A MONTH.


clementine hardaway June 4, 2015 at 11:57 am

Good morning. On today, June 4th I called AT&T to ask if a 1 time restoration fee of $49 could be waived. Mr. Oscar, badge #OR77OO74 which may or may not be correct said that wasn’t possible. I in turn asked to speak to a supervisor, asst supervisor, floor mgr, office mgr or custodial engineer that could possibly help me with my request. Oscar #OR77OO74 replied that with the exception of the custodial worker all were in meetings. I then asked for the # for the corporate office, he had considerable difficulty locating it. While he was searching I googled the #. He finally returned to the phone agreeing to my 1 time request of waving the $49 restoral fee. As he was ranting earlier with no, no, no I was writing my email to you. Oscar #OR77OO74 after doing his due diligence returned to the phone again with the # for the corporate office which I am about to confirm. Just called the #. There were absolutely no prompts which would allow for comments, no alternate info was given to report agent or other issues. Needless to say #OR77OO74 did provide bogus info. I’ll stop now because I am so angry I could go on and on. Sometimes people need to ask for help. I’ve never asked before but, I did today because I needs the help. I’m very disappointed in the treatment I received today from #OR77OO74 Mr. Oscar. Looking forward to hearing from you. Clementine Hardaway (773) 826-**** or (773) 895-****.


Pam Brisco June 1, 2015 at 1:34 pm

To whom it may concern:
My name is Pamela L Brisco-Harper, on March the 13, 2015 I call AT &T to get my phone number transferred to my new
@ 5298 Blue Ash RD, Columbus OH. I spoke with a you lady by the name of Chyanne, and a new young man she was
Training they were in Tenn. Well she talked me into getting u-verse, plus my land line, plus internet.
I called from my office phone, (I work for Chapter 13 Trustee ph# 614-436-****) the price was right.
Chyanne set everything to be turned on; on the 18th of March a tech by the name of Mike can out set it all up
He set up the u-verse, the internet then he tried the phones, Mike asked me what was my home phone number.
I told him the one that was to be transferred was 614-299-****. Mike look at me and said that’s not the number that
He have for being transferred to my address, he said it was 614-436-****, I told him that’s my work phone number.
He called AT&T they said they would have it changed by the end of the day on March 18th. Mike continued to work to finish
The insulation by 3:30 he called AT & T back they said they couldn’t change it then they would try again on the next day
• Which was Thursday March 19th? , in the meantime all of the calls that should have been going to Chapter 13 Trustee
Were still coming to my home. Mind you the phone number 614-299-5701 was still on that should have been turned off
On March 18th, that phone stayed in in my name till April. On March 20th since no one from AT & T could help me
Get a telephone line set up correctly (after I had been with AT & T home phone for about 34years)
I told tell to Cancel everything and I took all the equipment to UPS to return
I spoke with a young man name Josh; I explained what had happened for three days 614-436-6700 phone calls
came thur my phone line, the phone line that was to be transferred was still on.
Now I’m getting bills saying I owe u-verse $154.00, I also received one saying that U-verse owes me $49.00.
I don’t feel I owe anything after all AT & T took me through and I even got reprimanded at my job for their error,
Cause for 3 days 614-436-**** was not getting any phone calls and this is a Bankruptcy Business, we deal with
Judges & attorney and the debtors on a daily basis so the phones are a major part of our office.
If whoever is reading this letter understand what I’ve been thur could you please have your company correct their
Wrong cause I don’t want this on my credit. I’ve been a valued customer for many many years.
Mrs Pamela L Brisco-Harper


RJMoore June 11, 2015 at 4:32 pm

Write the Better Business Bureau. They will respond quickly and help you get your problem resolved.


Lisette May 28, 2015 at 9:47 pm

I was on the phone with customer service after waiting for almost 25 minutes my call was disconnected I call again and as soon as a agent was on the line my call Dixon extend again. You think they would have called me back to see why I was calling in the first place. I tell you they are so rude can’t wait to terminate my service with them.


Brandy Sandefer May 26, 2015 at 12:32 pm

I need corporate office to contact me. I have called and talk to numerous people and they are rude and they pretty much told me I can take my business else where. we have been with yall for 5 years almost we have our wireless and internet and cable with att. I have had numerous issues with my Samsung I got 2/14 and on my fourth device now. i do not like this phone it has been nothing but problems.


Vic Groner May 23, 2015 at 8:19 am

There is NOTHING worse in any company than to lie to a consumer, mistakes happen but a lie is inexcusable. I was awoke to day by a young man selling AT&T services. He stated”We just finished a fiber optic upgrade to your area and have a special offer” I said Fiber optic upgrade? He then proceeds to explain to me like I was a two year old what fiber optic does and how it works.
“You just did this upgrade?” i asked and he replied oh yes just finished the upgrade.
I had fiber optic service 4 years ago from AT&T, I know this for a fact because I had to wait 3 months for the line to be installed so they could hook me up. If the bills had stayed in line I would still have it, they priced themselves out of my budget.
Don’t fill my mailbox with crap offers then send a liar to my door. I dont care 100% for Comcast but now have to second think a return to AT&T.


Tameka Stewart May 22, 2015 at 11:44 am

My family and I have been with AT&T for a very long time. I didn’t have any issues until I added an second account for internet only. Well they have yet send send a bill for one of the accounts and every time I call I get the run around. They gave me a new account number and is not billing that account. They are billing the old account that no longer works. No one seems to know what they are doing and acts as if they do not know how to bill to separate accounts but wants to turn you off. I get see the bill online and they keep saying that they mailed it. Sorry you have not mailed my bill. If I can’t speak with someone that is going to correct this and give me some type of courtesy credit for the trouble that I have to go through, I will be disconnecting two accounts wit AT&T


Amy May 21, 2015 at 5:09 am

I’ve been with att since 2009. I’ve had multiple phones and upgrades.
I have a grandfather plan. Somehow they messed it up. I upgraded another line without any changes. I signed a contract. They should be happy. For some reason they want to charge me forty more dollars a month. Hello.
I bought the phone, I didn’t make payments. Why would this company overcharge me than prorate


Barbara Lindsey May 14, 2015 at 8:55 pm

To whom this concerns,
I was a great customer who really needed internet service and I choose att internet
I have had nothing but trouble with the modems and customer service
I haven’t had a month go by that I haven’t had to call because the service go’s out
The modems stop working and I have even had the line jack you installed get hit by lighting and cause damage to my home because it wasn’t grounded properly by your employee and I have put up with it
But enough today I waited for a tech who never came even though when I called in he was running late I was told until the 7 th call when I was informed no one was coming at 815 pm my last call and this started at your company wasted my day waiting for someone who was never sent! We home school and have live class online so we missed classes and also missed karate class which we pay for because I couldn’t leave my home waiting for your company !
So we may miss another day tomorrow but when I call brighthouse to get internet service at least I know the customer service office is around the corner and the modems usually work we have then at my office and never have an issue
Goodbye att it has been awful so glad to say good bye


bettina May 14, 2015 at 6:30 pm

i wanna to tell u right now, at&t uverse are a bunch of crooks, we canceled their service in feburary an because we bundled our bill they are trying to tell me that i was a month behind due to the way they do the billing cycle, that part i can understand but if they paid at&t wireless on time, an at the time that we canceled they DID NOT send at&t my payment, so therefore we were getting harassed by at&t wireless that we did not pay for the month of feb-march,an was going to shut my phones off so therefore, we sent the the money for those months, OKAY, we told u-verse of their mistake, so therefore they too sent at&t a payment as well, now u tell me why i have to pay uverse back the money WHEN IT WAS THEIR MISTAKE!!!!!,i wouldn’t have be behind if U-verse would have sent at&t wireless the payment they are were supposed to in the first place, i don’t see why i have to pay at&t $183.29 an Pay u-verse $183.29 also for again THEIR MISTAKE!!!!!,I WANT THIS RESOLVED IMMEDIATELY, THEY ARE THREATENING ME TO SEND ME TO A BILL COLLECTOR!!! i would very much appreciate it if u would investigate this very thoroughly because if u-verse does this to all their customers then someone is makeing a hell of a lot of money off hard working people who have to budget their money!!!!


LACHAE May 12, 2015 at 1:13 pm

LACHAE. 626-644-****


Ms Karon A. McCtee May 5, 2015 at 5:43 am

I need someone.from ATT.CORPORATION me concerning the Fire phone that I paid for from ATT Corporate OFFICE in Washington D.C.
My name is Karon McCree and my home number is (202) 550-*** and cellphone is,
Ms Karon A. McCree


john doe April 30, 2015 at 11:19 pm

I live in the 92119 zip code of San Diego, CA and am tired of the poor internet and TV quality of AT&T. AT&T needs to check their technicians in this zip code because their giving associates and people on section 8 free AT&T internet service and TV.


V April 11, 2015 at 11:48 am

I have the HTC One M7 and loved it. However, recently went through software update with AT&T, the camera default to ‘selfie’ mode only, unable to switch to ‘back’ camera. Spent over 6 hrs with AT&T between retention and technical team, did master reset twice, and they refused to provide a replacement. All suggestions were to upgrade and spending more $$$. I’m wondering was the software update necessary, or was it intentionally messed up the phone so you have no other choice to but to spend $$$ for new devices?

I’m definitely filing a complaint with the FCC via the link provided above. Also, when asked for fax number to file complaint letter, AT&T send you around and around in circle, rep after rep but same story line.


Pat Borders April 9, 2015 at 3:51 pm

To make a long story short (you may be able to get the whole story by checking my file) I feel I was unfairly treated trying to set up a U-Verse pkg last week. Talking to your rep I was promised a free new 39″ TV, a $100.00 Visa gift card and the channel line up I requested. Needless to say after talking to several more of your reps I end up without the above promises. The rep also assured me I would get Hallmark channel, I found out through other reps at AT&T they don’t even offer Hallmark. The final rep I dealt with was polite and tried to be helpful. I ended up with a pkg that will cost more than I hoped to pay, without HD and still no Hallmark channel. Not a very good week for an old lady.


Belinda Wallace March 28, 2015 at 1:15 am

I have been trying to resolve an issue with my services. I recieve a text that my current bill was $876. I have done everything I was told to do by AT&T and Bestbuy. My son up graded his phone and was given a new line instead. This wasn’t what I wanted so we returned the phone
Back to Best buy 12/25/2015 and in return the up grade was done to my phone line of 936 569-****. For some reason the correct return wasn’t relaid to AT&T. I have emailed the reciept of both trans actions thinking this would take care of the problems. I have cried alone with praying that this matter be handled. I do not have 2 Iphone 6 plus phone I only have one. I don’t understand why this matter hasn’t been resolved. I truly feel as no one wants to help me with this matter. I know the charges I’m to pay isn’t fair for I’ve returned the merchandise in question. These have been the most confusing 3 months dealing with Bestbuy and AT&T I really feel that I’m Being mistreated for the whole situation. Lord I dont know what else to do when everybody closes the door without handling the problem. Please in the name of Jesus help to resolve my problem.


Sam Sites April 17, 2015 at 3:19 pm

I know EXACTLY what you’re saying! I too upgraded and they promised me a gift card of $120, and a credit in 2 months. They sent me the wrong cell phones, and new numbers instead of keeping the same number I’ve had for 10 years with AT&T! Also my old SIM card would not fit the new phones anyway so I was told I had to send the phones back at buyers remorse, and there would be no restocking fee. I sent ithem back in less than a week of having them and of course I never activated them! I had to go to the AT&T store to get my new phones, so on March 8th I got the new phones, changed my plan to the mobile share and and also paid my bill so my balance was $0. 2 weeks ago I got a bill from AT&T for almost $2,000!! I freaked out! They charged me for all 4 phones even tho 2 of them were returned immediately and they charged me for both mobile data plans, pro-rated charges and restocking fees! I called them, was on the phone for almost an hour and she informed me after taking off some charges that her supervisor would have to approve it since the charges she took off was so high, and she would have to call me back….she didn’t call back so the next day I called them back, got a guy he read her notes and said it had moved up
to a higher level and they would have to call me back but it could take up to 14 days because the supervisor handling it was backed up almost 2 weeks and in the meantime my services could be interrupted!! I was furious, I talked to yet another higher up and he put a hold on my account so they couldn’t shut it off. I just got this bill less than 2 weeks ago and at the AT&T store when I got my new phones I paid my bill and my balance was 0 so this is crazy!!’ I’m going to file a complaint also!! I will not pay what I don’t owe. Even tho I’ve been with AT&T for almost 10 years I’ll go to Verizon if they do not resolve this and fast!!


Schmidt April 23, 2015 at 5:56 pm

I feel your pain. I am going through a similar situation with AT&T. They tacked $500 on to my monthly bill saying I did not pay for the two cellular phones I purchased way back in August of 2014! I too sent them every form of documentation I had at least 10 times now. It has been over a month and I have gotten nothing but excuse after excuse and no refund and was told I need to wait until the “back office” looks into this. From reading other comments, it looks like this is their practice.


Rosa Pitti March 14, 2015 at 2:18 pm

FECHA: Marzo 17, 2015

DE: Rosa Pitti
** S.W. 210 Terrace
Miami, Florida 33177


ASUNTO: Queja por Cargo de Llamadas Intl-directa a Panama

REF.: Celular AT&T # (786)417-2209
Nombre: Luisa E. Lima
Cta # 423235359074

1. Despues de decadas de ser cliente de AT&T del servicio de Telefono Residencial # y Cta (305)256-7425 961 0445 a nombre de Jose Rosa L Sierra., contaba con el plan basico no incluia llamadas internacionales ni otros adicionales.
2. Con frecuencia realizaba las llamadas Internacionales a Panama con tarjeta de llamadas BLACK 011 del telefono de la casa, sin ningun problema de cargos por llamadas directas u otro inconveniente. Siguiendo los pasos a. marcar # de Tel. de acceso, b. Marcar el # del Pin, c.Informacion de Balance Disponible d. Marcar el # Intl-Panama, e. Al concluir la llamada,nuevamente marcaba el # de Tel. de acceso,para confirmar el balance disponible para la proxima llamada.
3. Cancele el servicio telefono AT&T Residencial, de igual forma el servicio de internet, debido al incremento de la Cuenta y la necesidad del ajuste de mi presupuesto.
4. En Diciembre,2014 necesitaba hacer 2 llamadas internacionales a Panama al celular #011(507)666-00546 con la tarjeta de Llamada BLACK 011, le pedi el celular # (786)417-2209,Cta AT&T # 423235359074 a mi cunada Luisa E.Lima y realice otra llamada en Enero, 2015 al telefono de casa # 011(507)226-5462 en Panama . Segui el mismo procedimiento para efectuar las llamadas #011(507)666-00546 SITUACION ACTUAL
1. Mi cunada,Luisa E. Lima recibio la cuenta AT&T #523235359074 del periodo 12/04/14-01-03/15, donde aparece reflejado el cargo por $62.52 por las 2 llamadas Internacionales a Panama al celular #011(507)666-00546, las cuales se habian hecho por medio de tarjeta de llamadas BLACK 011.
2. Hicimos varias llamadas a At&T- servicio al cliente, tanto mi cunada(Luisa E.Lima), como yo(Rosa O. Pitti) solicitando una explicacion sobre la cuenta y esta fue la respuesta:
A. AT&T supone que probablemente se marco de forma incorrecta haciendo uso de la tarjeta BLACK 011 de llamadas internacionales, Les explique la forma como la hacia siguiendo los pasos a. marcar # de Tel. de acceso, b. Marcar el # del Pin, c.Informacion de Balance Disponible d. Marcar el # Intl-Panama. Que cerre el telefono despues que me dieran la informacion del balance disponible y despues marque a Panama directamente. Yo les asegure que no era asi.
B. Al explicarles que anteriormente habiamos usado la misma tarjeta de llamadas Internacionales BLACK 011, de un telefono AT&T en casa (#305 256 7425), sin tener ningun problema con cargos adicionales a la cuenta del servicio mensual. Nos dijeron que la tarjeta de llamadas no fue detectada. Por lo que le dijimos, que no era responsabilidad de nosotros que el equipo de AT&T hubiera fallado al no reconocer el uso de la tarjeta de llamadas internacionales BLACK 01.
C. AT&T, nos propuso eliminarnos el cargo de $62.52, de las dos llamadas a Panama (a cellular) de Dic.,2014 quedando pendiente el cargo de la llamada a Panama (a tel. residencial) de En.,2015. Si aceptabamos cojer un plan de $5. Mensual para el celular #(786)417-2209 Luisa E. Lima. Esta propuesta no la aceptamos porque mi cunada que es la duena del celular, no realiza llamadas a Panama.
D. AT&T, al nosotros no aceptar la propuesta del plan de $5. para llamadas Internacionales a Panama, nos dicen que el cargo de $62.52 es correcto y que es responsabilidad de BLACK 011, que la tarjeta no funciono.
E. Contactamos a la compania BLACK 011, presentandoles el contratiempo que tuvimos con AT&T al realizar una llamada internacional a Panama. Dandoles el Pin de la tarjeta y detalles de lo sucedido y nos confirmaron que tienen un Sistema grabadas las llamadas fecha, minutos etc. de las llamadas realizadas, que es el proposito de la compania mantener la confiabilidad con los clientes, que si estabamos dispuestos a presentar un reclamo ellos estaban disponibles.
F. En resumen el cargo por 2 llamadas a cellular y una a telefono en casa a panama, efectuadas con el celular (786)417-2209 Cta #523235359074 Luisa E. Lima, las cuales se realizaron con tarjeta de llamada internacional BLACK 011 es por un total de $125.17,con el siguiente detalle:
Cta. Dic4/14 – En.03/15 = $62.52
Cta En4/15 – Feb03/15 = $62.65
Como actualmente, no soy cliente activa de AT&T, no puedo escribir en la pagina web para presentar mi caso. Hasta la fecha me encuentro en espera del un cheque de reembolso por el servicio de Internet Cta # 120816251, el cual cancele porque el cargo no se ajustaba a mi presupuesto.
Tambien. escribi un Post en la ventana de AT&T Facebook, solicitando una explicacion al cargo.
Solo, queremos dejar constancia, del descontento que sentimos como clientes de AT&T. Cuando tuvimos el servicio de internet y de telefono residencial siempre llegamos via telefonica o via Chat a un entendimiento razonable.
Efectuamos el pago completo de las dos ultimas cuentas del Celular(786)417-2209 #523235359074 Luisa E Lima, para evitar recargo y corte del servicio,para posteriormente comunicarnos con AT&T, presentandole nuestra inconformidad.
Ante todo, consideramos, que no es correcto que AT& T, evada una responsabilidad de un error al no detectar la tarjeta de llamada Internacionales BLACK 011.
Les deseamos exitos a todo el equipo de AT&T en las funciones para mantener a los clientes satisfechos para este ano 2015 y siempre.


Steve March 13, 2015 at 12:12 am

I have never felt so unappreciated and disrespected in my life. I have gone into several stores for resolution and each time i leave more upset about my situation then when I got there. i can’t get anyone to help me or even call me. I am a veteran and have been treated better overseas by people who hate america than I have been by at&t these last few months, Please contact me at 801-791-6924. If nobody answers plese leave contact information I can call back on. This is my last effort before taking it to next level! Please hurry and respond! Thanks.


Marie Hartzell March 10, 2015 at 3:46 pm

Good Afternoon Mr. Randall L. Stephenson,
I am writing to you to let you know what terrible customer service I have received from the employees in your company, since January 8, 2015. I am so frustrated with my AT&T service, I have considered changing companies.
It started on January 8th; my service went out, (when I say no service I mean both internet and U-verse). I work from home, lost a day’s work. Tech came out, did not give me his name. Came back on late in the day. Went out again on the 9th at 7:30pm to Noon on the 10th after Tech worked on it (Rodger 440-986-0257). Morning of 15th no service, morning of 21st no service. February 3rd no service. Tech Anton W. (440-570-3781) and his Manager Tony C. (216-749-8086) show up and try to figure out what’s wrong. Sent out Tom the line tech to check outside lines. No one seems to know what the problem is, service comes and goes. February 5th, Mike (216-212-8378) came to house. No service, 13th out for most of weekend. On Sunday 15th another Tech and Supervisor came to the house, did not give me their names or numbers! Said it was an outside line issue. They sent out a 2nd line tech, Bob, on the 16th (Bob 216-392-1565, his manager John 216-749-8040).
No service on 17th, Jeremy (440-715-5645) and his Manager Charlie H. (440-715-3229) show up. Replaced all my equipment, modem, DVR, wires, data line…. Confident that the problem is resolved. They tell me don’t call anyone else or customer service, we will help you from here on out. No service on 19th Jeremy comes back. No service on the 20th, 21st and 23rd. Called both of them. No one calls me back!!
I call the customer service number they send out the third line Tech, Jared (216-392-4417) on the 21st. He said he was going to change my port. I told him, he is the 3rd Tech to do that.
No service on the 27th, called all 3 of the last techs, Jeremy, Charlie and Jared… call backs. Charlie has no business being a manager.
So 8 weeks, 12 Techs, and multiple calls to customer service, lots of inconvenience and time lost from work. I still pray every day that my service does not go out again. Since I have not been told if they did fix the problem or they still do not know what the problem is.
This is no way to run a company; I don’t care how big you are. I am totally frustrated and will not recommend AT&T to anyone.
Marie Hartzell


corlis March 10, 2015 at 11:39 am

( Jan.16 entry date ) I explain to the rep what kind of cell phone I wanted. She said I was a good customer ( over 30 years and was due for an upgrade. The phone I wanted like my sisters was $600.00. I immediately told her I didn’t want a phone for $600.00. The rep said oh you only have to pay the taxes on this phone, Long story short, I get my bill and Its about $49.00 increase. I wanted to return the phone but was out of the 14 day return policy..Mind you I didnt know about this payment plan until I got my bill in Mar. The new rep said I would be paying $30.00 monthly for three years. I never agreed to fiancialing a phone or setting up payments to get this phone( It’s the principle of the matter ). I never went to Att website before today, Mar.10,2015. I know smart phones aren’t cheap but this rep lied to me and all of the reps including corporate keep telling me I agreed to this transaction which I didnt..This was trickery. I am not text savvy enough to pay $600.00 for a phone. Surely Att can play this conversation back and listen to this the rep and I. What a low blow to make a Att bill of sale…There is more to this ,Im just frustrated and praying for a magnificent outcome.


JG March 7, 2015 at 12:45 am

I bought a I phone 5 s and returned it to the Jeffersonville In location when I called to Cancel service they told me they could not cancel it because it looked like I never returned it due to Lack of training by Alice Clark at this location she never sent the Return Papers to AT&T so to them it looked like I had stole the phone I had the return papers and as soon as I gave them the Numbers off the return Slip my phone was shut off Immediately. I had been a Faithful Customer for 15 years. To say the least they will never regain my loyal customer ever again. Thanks Jeffersonville In location. also I have U Verse and I guess AT&T has a Floating rate System like a house loan I have had this Service for 3 months my bill has been 111.00 Jan 131.00 Feb 144.00 March. when I signed up for U verse was Quoted 99.00 Plus ta. I have called and ask for the fixed rate they said the prices has went up how can you go up when you are in a Contract with them. Disappoint Customer . That you will be losing Time Warner come on Back.


Jeff Kolden March 2, 2015 at 10:01 pm

Whats up with not airing the Nascar race on saturday and putting a boring dart tourment on , do yall understand how many people watch Nascar – millions !! How many sponsors they have and followers. Sounds like yall do not care about loyal customers. Looks like its time to change cable service if this type of programing keeps up. Very unhappy customer.


dave wilgus February 28, 2015 at 12:13 pm

My elderly mom didn’t know what phone plan she had even Walmart ass. didn’t know so just guessing picked at&t 25.00 refill card went home tried to install , found out it was a trac phone. spent total about 6 hours fighting with at&t. 1 rep told me to find someone to sell to …….think about it random person trying to sell a scratched off card ???? corp told me thanks for donation . on the back of the card it says non refundable but its different when the card cant be able to upload the money will never leave the card . 1 rep from at&t got my wifes cell phone no. told me to go to wal mart and he will call my wifes phone in 40 mins I get there and he never called he stood me up but while there Susie from wal mart I explained to her all the problems and she made it right . ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,TO AT&T YOU KEEP UP ON THE PATH YOU ARE GOING YOU ARE DOING A GREAT JOB BY PUHSING YOUR CUSTOMERS AWAY YOU BURNED YOUR BRIDGE WITH ME ALWAYS REMEBER,,,,,,,,,,,,,WORD OF MOUTH IS YOUR WORST ENEMY GOODBYE FOREVER AND GOOD LUCK WITH THE 100 CUSTOMER YOU HAVE LEFT


Louise Fulton April 1, 2015 at 10:45 pm

Want to resolve this quickly and easily?
Go on line and file a complaint with the FCC here:
You will be shocked at how quickly AT&T fixes your problem! You won’t hear from the FCC, but AT&T will want to get this done in a heartbeat. They will assign someone from Corporate Support to resolve it and you won’t even have to raise your voice!!!! I promise it will work!


Jeff Koller February 26, 2015 at 4:52 pm

I have been an AT&T customer for 14 years with an average monthly bill according to Quicken of $118.37 and purchased many products along the way. In a recent upgrade I was charged a $40 “activation fee” as a result of an upgrade with a new 2 year plan. My account is already activated as I have said for a very long time. I got supervisor Josh Holton who vehemently insisted he would not credit the $40 fee and referred me to customer relations who promptly asked me if I wanted to cancel my account. Who put these people in charge or stymied them to the point they can’t make effective decisions? I was asked to cancel my account over $40. Do the math…$19,886.16 plus phones and peripherals. I’m hoping you people actually read these and I get a better appreciation of my past account with AT&T. Do you know that Mr. Holton actually told me that AT&T paid over $700 for the phone I paid $300 for and needed 24 months to recoup the loss? Seriously? I own a small company where we “service” our customers. Something that seems to have been lost at some point for you people!


Mohammed Shariff February 26, 2015 at 11:12 am

My biggest mistake was to get Uverse. This is the worst possible phone and internet service which I ever had.


Lakisha Harkless February 25, 2015 at 5:08 pm

Absolutely the WORST company with the WORST customer service ever!!!!! I contacted customer service on January 20 to request an agent to lower my bill that was $200 for basic cable and internet. The representative SUPPOSEDLY gave me a discount. Her pitch was the more you have the more you save. She advised that if I added/bundled a home phone that my bill will be lowered. Needless to say when I received my bill it had skyrocketed. No one had any notes from the previous conversation but that the reason for my call was to lower my bill. Well it don’t take a rocket scientist to see that If I was calling to lower my bill that I would not have added anything that would higher my bill. After talking to 6 other reps my bill still was not adjusted and my services was suspended and for non payment of an INCORRECT bill. After spendig 3 hours on the line a manager acted as if she was doing me a favor by giving me a $60 credit. Well its been 9 hours and I still don’t have service and when I called back the next manager said “well we gave you a $60 credit” so just because your customer suck and you give me a credit I suppose to just shut up when you are the reason it was suspended. Then the manager hung up on me and when I called back I was not able to reach the correct person and on top of all that they decline to escalate your issues further. Once I am done with this company I will NEVER give them service again!!!!!!!!! And if you don’t have them as your provider please, PLEASE, PLEASE go with someone else!!!!!!!!!!!!!!


Michelle February 24, 2015 at 4:47 pm

I will attempt to keep this short and sweet as I really question whether anyone at AT&T cares about their reputation of poor and deceitful customer service. In brief, I contacted AT&T about canceling my service, after I had fulfilled my contract with them, due to financial constraints. I was very open about my situation with the lady on the phone, family of 5 trying to survive on $8.15/hr with government assistance. Obviously, cable television is no longer an option. Internet is still a necessity but has to be cheap. She quoted me Internet for an amount which I questioned repeatedly as I had to be certain it was inclusive of everything…no surprise extra charges. I specifically asked that includes taxes, equipment fees, my bill will be that amount not a penny more each month? She assured me it would. Nope! It went up $10 after a month or so due to equipment fees being added to my bill. After poor treatment from Mike, an executive in Texas, whom put the blaim on me for the miscommunication and him offering me the service for even MORE money, I was finally told that I wouldn’t be charged a early termination fee nor anything more and could send the equipment back. Well, bill came and I called and confirmed no I didn’t owe anything. Months pass. Here we go, a big bill for an early termination fee! I call and on the phone again for 20 minutes before I just hang up as the girl has me waiting while she attempts to pass me on to another person above her. What a joke! For whatever it is worth, I paid very high cable bills with AT&T for years and always on time. Equipment returned promptly. I am in a temporary setback but when I can afford cable again, I am willing to pay an extra hundred a month to never deal with AT&T again! Poor, poor, customer service!


Andrea Davila February 23, 2015 at 5:21 pm

My issue started on 02/05/2015 when the first rep lied and said I was getting things I wasn’t going to receive. I am under a 14 day thing to where i can cancel my service and not habe to pay a early termination fee. So I call to cancel and they tell me I am going to have to pay a 99 restocking fee. which is not right considering i did not get anything they told me I would be receiving when it came to the home security system. I am trying to talk to corporate and can not find away to do it someone please help. Please reply to this if you know away to contact them or I am going to go to a lawyer as they can pull the phone call but refuse to do so.


Keawe Fo February 3, 2015 at 9:52 am

My issues with AT&T started from the very beginning (April 2013) when I was lied to by the first representative to get me to switch carriers. I was told that my bill would be $160 a month. I specifically asked the CSR if that was including all of the monthly fees and charges and he stated that yes it did. To my surprise when my bill came in I was paying a lot more than $160. So I left my previous company, lost my unlimited data/talk/text data package to only pay more. I left Sprint because I thought their customer service was lacking, I could have NEVER imagined that it would be so much worse with AT&T.
Fast forward to January 27, 2015. I utilized the AT&T chat to inquire about adding another line to my account and purchasing a new device via the “Next” program. Harlene Davidson assisted me with this. I then called in on that same afternoon to get everything set up. After being on the phone for half an hour (23 minutes) I was told that I could not complete my transaction because the number I was switching over was from a TracPhone and that I needed them ID# off of the phone which I did not have readily available. CSR apologized profusely that I had not been given correct information on previous call and chat. I called back in on 01/29/15 and spent another hour (59 minutes) on the phone with a representative to now set up the line since I now had the ID# from the TracPhone. I had to change my billing address in order to have the phone shipped to the address I needed it shipped to. The CSR assured me that updating my billing address would ensure that the phone was sent timely to the address I needed it shipped to (a family member’s address). The CSR advised that once the phone was received that it was to be taken into the store to be ported and have the number transferred over from the TracPhone. I was also advised that AT&T actually DID not need the ID# on the phone, so they had wasted my time on the first call. The CSR advised that AT&T actually “owned” the phone number from the TracPhone so it would be “no problem” to have it switched once the phone was received. I paid extra to have this phone shipped 2 day air, this was on 01/29/15 so the phone should be received on 01/31/15. CSR advised that they would waive the $40 activation fee on the tablet that was being sent to me for setting up a new line because I’d had to deal with so many issues caused by AT&T. CSR apologized profusely for having been given wrong information. On 01/31/15 I logged into my AT&T account to check the status of the order since the device had not been received only to find that the order had been CANCELLED!!!!! Order was cancelled and I was never even contacted. I called in to the AT&T Customer service number (1 hour 22 minutes) and during this call I missed my daughters’ basketball games and part of a family friend’s child’s birthday party. The first CSR I spoke to apologized and said that it was AT&T’s error and that they had a “system glitch” and that’s why my order was cancelled. There was no explanation on why I wasn’t advised of the cancellation. CSR apologized profusely for my inconvenience caused by AT&T. I was then forwarded to “Richard” who researched and then told me that my order was cancelled due to fraud investigation!!! (so was it a system glitch or a fraud investigation?) He advised that it was cancelled because the phone was being sent somewhere that didn’t match the billing address. WRONG! Read above and you will see where the previous CSR told me I had to change my billing address so that the device could be shipped and I complied and it STILL did not ship. I advised Richard that he was incorrect and he found that what I said was true and he wasn’t sure why my order was cancelled. I told Richard that I wanted to pick the phone up at the store so that I didn’t have to waste any more time without a phone. Richard advised that if it was picked up in the store that I would not be eligible for the $150 new line promo so I had to do it on the phone. Richard apologized profusely (are you seeing the trend here?) and sent me to the sales department so that I could place ANOTHER order. I then spoke to “Elizabeth” in the sales department. I had to go through the SAME EXACT motions with Elizabeth that I had already gone through to place my order. “Elizabeth” offered me a $25 gel case for all of my troubles caused by AT&T. I was not happy that AT&T valued hours of my time at $25. “Elizabeth” then transferred me to her manager, “Evelyn”. “Evelyn” went over the details of my order again and PROMISED me that she would PERSONALLY see to it that my order went through. “Evelyn” also promised that she would overnight the phone at AT&T’s cost. Once again the taxes on the phone had to be paid, there was still no reimbursement for the first time the taxes AND 2 day shipping cost that was paid. “Evelyn” apologized profusely for the unacceptable customer service that I’d received thus far. This was on 01/31/15 so the devices (phone and tablet) should have been received on 02/02/15. I received an automated voice mail on 02/02/15 that my order had been CANCELLED YET AGAIN!!!!!!!!!!!!!!!!! So once again I was lied to because “Evelyn” promised that she would PERSONALLY see to it that my order was processed. So once I got off of work I had to spend more of MY personal family time on the phone with AT&T (1 hour 27 minutes). I first called in and spoke to “Fernando Z”. I asked several times to speak to a manager and my requested were basically ignored. I was asked THE SAME EXACT questions that every CSR had asked me prior to “Fernando Z” even though every CSR before him advised they had notated the account with very detailed notes. I was told that I HAD to make someone an authorized user on my account in order for them to pick up the phone in another state, even though this was only happening because of AT&T’s incompetence. That was completely unacceptable that I had to give someone else my pass codes and access to MY account because of AT&T’s error!!!!!!!!!!! I approved for this person to pick up the phone and after HOURS on the phone I’m told basically “you’re out of luck and we don’t care how it inconveniences you”. I told Fernando once again that I wanted to talk to a manager. I conceded as I had no other option as this phone that was supposed to be received 3 days earlier that hadn’t even been shipped yet was for needed for employment. “Fernando Z” then advised that I could in fact have the device picked up at the store and still receive the $150 for the new line, which I was told days earlier that I could not! “Fernando Z” yet again apologized profusely for this misinformation by AT&T. “Fernando Z” told me that ALL of the managers were TOO BUSY to speak to me. “Fernando Z” did PROMISE me that his manager would call me back by the end of the night. I DID NOT receive a call from anyone last night, nor have a received a call today!!!!!! I was then forwarded to “Darius” in the Sales Department so I could place the order for the THIRD time for my tablet. “Darius” went through the whole process of completing my online order for my tablet. I verified that the $25 gel case would be sent as well and advised “Darius” that “Evelyn” stated she had noted EVERYTHING in the notes when I spoke to her on 01/31/15. “Darius” advised that there was nothing in the notes about the tablet case, but would still send it anyways. I also verified with “Darius” that I was advised days earlier that the $40 activation fee would be waived because of all of the issues and inconveniences caused by AT&T. “Darius” advised that actually it was being waived because of Employee Benefits and had nothing to do with the issues that I’d been facing. Yet another lie. I then asked “Darius” if it was still going to be sent via overnight mail to me at AT&T’s cost as “Evelyn” had promised. “Darius” said he didn’t know why I had been told that because AT&T doesn’t even send ANYTHING overnight and the fastest they ship is 2-day air (which he didn’t even offer to do), so once again ANOTHER LIE. Also, I received an email saying that I made changes to my paperless billing, which I did not, so I had to spend more of my time correcting ANOTHER issue caused by AT&T. Why are you making changes to my account? I didn’t approve of that. Do I need to hire an attorney? So when my family member went into the actual store to pick up the phone that was never sent he had to ONCE AGAIN pay the taxes on the phone (3rd time). The previous two charges AND shipping costs have STILL not been reimbursed yet so he is out $253.45!!!!!!! Additionally he was told that his monthly bill on MY plan was going to be $47.15 by the store associates when I was told a COMPLETELY different amount by 3 different CSR reps when I called in to set up the account. I demand someone higher than your basic “supervisor” level contact me to rectify this situation. I will also be posting this to your FB page and will be cancelling my 6, yes 6, lines of service with you all after my 2 year contract is up. I hope that the ineptness, carelessness, and ignorance of your CSR improves or you will lose many, many more customers. I will make sure that all of my friends and family who haven’t already had poor service with you all know how much you TRULY value your customers. You say we’re #1, but treat us like a piece of #2!


Sam Copeland February 3, 2015 at 9:31 am

THANK you to Deb for taking the time to work with me today on at your Dallas office on a 6 month old account that was closed out to the best of my knowledge in July but I am not 6 months latter told I owe 31.98 and have been turned over to a collection agency. I did call upon recieving the bill and after one and a half hours was told I just had to pay it. I asked that some detailed information about the account be sent showing I owed and I would pay but I need something showing that since I was told upon closing out that account that I had a credit balance.
She was wonderful to deal with and I appreciate her working with me!!!!

I still have my same cell phone under that was a different account with ATT and have added Uverse at my new address under a new account number. I hope we can continue this long relationship dating back to my first cell phone in 1971

Sam Copeland
**** Low Oak
San Antonio TX 78232
210 247 ****


dee January 31, 2015 at 2:18 pm

Wow!wish I had read this 1st b4 going wireless! Had a landline for over 40 yrs
never ever had a problem EVER! Got wireless a month ago a simple mistake
apparently cannot be fixed. Phone cut off w/o warning even with proof I paid still no
phone service . Same story tell it over over over do this do that no results. Fed up
w/wasted time & effort and no phone no solution can flip your phone off at will but can’t flip it back on w/ proof of payment. Jump thru endless hoops to end up with
no solution ! A LOYAL customer for 40+ yrs this is what I get!!!???? I had hope it
could be resolved to MY satisfaction very old school when businesses APPRECIATED
customers & showed it. Not true today! Had planned to see this thru and stick w/ them BUT now see there is no customer appreciation. It would be STUPID to remain
loyal to a business that takes the $$$$ & runs and runs you down too. They could
care less so why should I?


Keshia Shines January 23, 2015 at 1:30 pm

I have been trying to get internet services at my home for 3 years!!! The wiring stops right before my neighborhood, so no one past the first house can get services!!! I have called several times with the only option being given to me is to get a hotspot and to pay $80 a month which is absolutely ridiculous!!! You would think that AT&T would want to get new business, but I guess not!!!


Christy January 24, 2015 at 4:16 pm

I’m having the same problem in ohio iis at both endsof the road. I know at least 10 more that would sign up too


Ray January 14, 2015 at 5:01 pm

When I subscribed to landline and DSL Internet service I was not provided with software on a disc to set up the DSL on my desktop. I tried to download the software and discovered the DSL setup interfered with communication between my computer and fax, scanning and printing systems (weeks later a disc was sent). I promptly cancelled the phone and DSL service. AT&T would not send a service person to disconnect the phone line.

I called AT&T to request information for returning the DSL modem and was told an Email with UPS return label would be sent to me. The Email did not contain an attachment with the return label. I had to call AT&T again to request the return label. I sent the model back via UPS the next day and kept the receipt.

I received an Email from AT&T demanding payment of $97.73. When I called, the AT& T agent said AT&T would not charge for service that did not work and that she would adjust the bill to show a “zero balance.”

I received a letter dated December 30, 2014 stating that “We recently sent you a final bill…” which was not true. This letter from accounts receivable demanded payment whereas AT&T’s agent had said I did not owe.

When I spoke with Renate, agent RC987P, on January 5, 2015 she stated “A revised final bill will be sent within the next billing cycle. It will have a zero balance.”
On January 14 , 2015 I received a phone call from Bay Area Credit Agence stating that AT&T had referred the account to collection. I spoke with Keisha, agent KF102, who said “There is a bill – I just wiped it out and it was approved.”

It is very clear that AT&T’s agents are either 1) grossly incompetent, or 2) viciously playing with customers by lying about their actions.

There is a department in AT&T headquarters that hears customer complaints. The service agents do not tell the customer about this opportunity to rectify mistakes when asked how to contact AT&T main office.

In over 50 years of dealing with corporations, both as a customer and as a prominent Wall Street Securities Analyst, AT&T stands as the worst experience both from a product and service point.

The Corporate number in Dallas is 210 821 4105 – ask for customer problem resolution.


thomas grabowski January 10, 2015 at 10:14 pm

see what happen u rip me off all way i am not happy with your att the they remove me insurance for my phone but they refuse replace so i wont pay for your bill so your att are suckest in the world not good busniess and they dont care deaf people so i wont pay for it but i will resend your bill back to company that your bill at all dont reply me back i am not happy damn att people of company isnt good busniess cuz they dont know what deaf people want but by way dont reply bill to me any more so i wont pay for till u replace the phone first thank u dont be sorry at all bye have day


Angela January 9, 2015 at 12:13 pm

Does anyone know the actual corporate phone number? I don’t want to talk to customer service anymore! I have issues with the way AT&T are doing people if they sign a contract! If you break the contract, I know you have to pay, but this being punished by charging $40 a month for the phone is ridiculous!!! Anyone else feel this way? For an I-phone 5, I will end up paying $960 for it!!


gus chavez January 20, 2015 at 3:51 pm

The Corporate number in Dallas is 210 821 4105 – ask for customer problem resolution. Talk to Jeanette. very attentively she took my complaint!
Good Luck!


carli January 7, 2015 at 2:03 pm

I had scheduled an automated payment for January 16th in the amount of $198.99. This payment was taken out on January 5th. When i called and asked that my money be returned to me i have been told numerous things, and everyone keeps telling me that my funds are not able to be returned. I have been on the phone for 2 days, made one trip to the bank.. When i was told that i was not able to get my money back i called the corporate headquarters where i spoke to someone who set up a claim and told me that i would hear back before the afternoon. when i called back after not receiving a call, I spoke to a man who informed me that since i called earlier he would not be talking with me, when i tried to speak he told me he was ending the call and proceeded to hang up on me. I called back and got another gentleman who listened to me but then told me that i lied about the first gentleman giving me a time. Gave me an attitude and hung up on me as well. All this coming from the office of the president of the company. I will be the first one to admit in the past 2 days there may have been times where i wasnt the most pleasant on the phone, im panicing because im hoping i have enough money in the bank to cover what they took out. But the way that i was talked to and hung up on by representatives from the presidential office is inexcusable. To not have a sense of compassion for a customer who is having a issue and proceeds to yell at them in my book is not customer service. Then when i asked to speak to their supervisor i was told that no he wouldnt be transferring me and that i wouldnt be getting his/her name. Then hung up on me. Is that who you want representing your company!???


Michael Depp January 2, 2015 at 10:41 pm

I ordered the web and phone Dec. 27 on January 2 they were supposed to show up. After 6 hours of being hung up on by supervisor’s, lied to by customer care reps and AT&T took $200.00 off my debit card without my knowledge. Now I got to wait 3 to 5 business days for MY Money to be place back on my account which was never authorized to be removed by me. AT&T are thieves. Customers beware AT&T will hire a fool off the street to work in customer service. Damn shame.


D Brown December 24, 2014 at 4:36 pm

December 10,2014 called ATT was on hold for 2 hours to transferred 317-***-**** charged $199.00 to install 1 telephone line and internet, was told I didn’t qualify for the reward

card of $300.00 when I read it to the agent that it said 1 or 2 services would qualify, scheduled the services for Dec 12.14 1:00pm the day I closed on my new home, we me the tech

@ 1:00pm He worked for about 2 hours and said he was having issues and called for a tech to come. 3:30 the came and they climbed poles and still no phone services, 6:00pm I

went to the truck and told the tech I needed to leave, The agent said he didn’t have a clue what was going on. Dec 13.14 we are @ the house and the other tech came by said he

left @ 4 because it became to dark for him. 12/13 The supervisor Bob called and stated that the squirrels had eat the wires and they needed to replace some wiring, the same tech

came back and connect the phone and internet. I moved my mom in and she wanted to keep her phone number I called ATT and I was told she could keep her number and they

would be there December 18.14 and the Salesperson(Rusty) offer a great deal to get the u-verse TV and we would bundle the 2 lines, U-verse TV and internet. $112.00 a month

for 12 month.2nd tech Cody came and hooked-up everything asked about a telephone he said the number should just pop in with in 24 hours. Friday Evening we get home and

their is no TV services called ATT spoke with Cliff(Another 2 1/2hours) we re-booted and unplugged all 4 telephones he said someone in-tech support had push the wrong button

needed to send another tech out now the 3rd tech 12.20.14 4pm has to come out and he was there for about 20 minutes and we had TV again. 12.23.14 called to check the status of

the telephone number 317 ***-****, I have received a bill and where is the wireless portion they have been together for over 10 years. Mary told me I wasn’t suppose to have

cable TV and immediately disconnected it, I Explained that the tech had been there on 12.20.14 2 4pm and re-connected the cable, she said it wasn’t on the account then why have

3 tech been here and I now have holes in my new house for installation and 4 digital boxes and a corner of modem and ATT Towers and Battery back-up boxes all over my

bedroom if I wasn’t supposed to have U-VERSE TV. I asked to speak with a supervisor and was told one was available she was told I would wait. while I told her to forget the

telephone number for now just re-connect the TV, She told me she couldn’t and went off. She disconnect it and she could re-connect it she refused and hung-up the telephone

while I was speak to her. I called back and spoke with Dominque who offered the worst customer service he said that the supervisor was in dispose and no other supervisor would

touch the account and he told me I was listening to him. Again I asked for any supervisor, he said someone would call be back within the hour it’s now 1:13pm 12-24 and I Have not

heard from a supervisor and he hung-up also. I called the number on the welcome package and it was the sales department he listen and transferred me to someone in Miami

who was very nice and helpful he said that The TV and Telephone has nothing to do with each other he asked me to describe my boxes I have 4 boxes with ATT with remotes and a

corner of your equipment. he then transferred me to Tech Support and it 2 hours later no TV and I had to tell her the entire story all over again. She asked for my cell phone in case

we were disconnected. And said she hope she remember how to reboot the lines and the TV. unplugged the black tower and the telephone services, she told me I had a install

date of 12.24.14 no maybe 12.29.14 I asked her who sat that up I didn’t no arrangement had be made for those dates, well looks like another tech may have to come out. Tech #4 in

14 days 3x the TV has been turned off, several rude Reps and still no return calls from 12.23.14. I just bought my new home ATT has taken all the joy of home-ownership away

from meal the commerical about re-think the possible I did and Mary and Dominque confirm the possible. you can send me the prepaid label and box to return the 4

digitals boxes,4 remote controls,black tower, battery pack and the modem they said I did have it and really I guess I don’t deserve it. I the holes that wa drill in my home was

unnecessary, your tech support was uncaring and unlogical of what the account stated. ATT= ASS TODAY AND TOMORROW

I’m paying Bright house cable because your tech keep tellingto no to close the account and each day it’s like we are using their services, I’m over my minutes because we are using the cell phones,when you guys turn everything off, I have a ATT bill for services that keep being turned off waiting on ATT TECH

as of 12.24.14 3:34pm CHRISTMAS EVE I HAVE NOT RECEIVED ANY TELEPHONE CALLS, NOT WORKING, No u-verse television Company coming,
Mary and Dominque accused me of stealing your boxes and hooking up cable, check with Bob or Barry and see the dispatch log 3*** l****** crt.Indianapolis In


I Had trusted in ATT because my Mom worked for the company for about 22 years and she receive a penison check every month. In thOSE years we had a happy lifestyle I saw all her friends thrive from ATT raise children and send us to college.. I now have friends who have retired after 30 years with ATT.

I Only want the following items


Mark Shipman December 23, 2014 at 10:53 pm

To whom it may concern;
I am very unsatisfied with AT&T. All I need is a simple answer and all I got is I don’t know. Multibillion dollar company that doesn’t know how to answer to their patrons on how much extra cost is incurred by taxes and surcharges is not believable. All AT&T replies is, “Its different everywhere and you will find out when you receive your first monthly bill”. I’m tired of this kind of attitude towards the public. I believe there is a bigger picture. It is not that you can’t figure it out; it is you’re afraid that if the public would be told upfront the total cost, they would not purchase certain services from you. This is an outrage that should be publicized. Please see a copy of my chat from AT&T on 12/23/2014.

I just wanted to understand the taxes. The information your company gives out is not comprehensive. I asked help to no resolve. It is simple. AT&T charges an amount, I pay. What is the amount? No one can explain the tax charges on my account. Its like AT&T is saying, “Shut up, Pay and Don’t Worry About It”. It is unethical that AT&T does not explain charges and how it is applied. AT&T can’t just charge a tax amount and not understand how they come up with it. It is poor business on their part. Do you honestly think I believe that a computer generates the amount charged and your reps don’t know how to check it? I guess I should send a copy of the chat to IRS and the NYSE:T.

The public expects business to pay their fair share of tax and know what to charge, which may not necessarily be the same as what the law required or allows. What is “FAIR”? Check out the 2008HMRC. They state this. “We want to make sure that the tax burden does not fall unfairly on taxpayers who play by the rules and pay their fair share”. I feel that AT&T won’t explain cost and has excuses on why they can’t explain cost just to avoid sticker shock from new patrons. If I study on this longer, I’m sure I can bring up more questions on how AT&T appears to be operating unethically.

You can see the chat I had with an AT&T rep on 12/23/2014. If you need a copy, I have one.

Please Respond
Mark A Shipman


Andrea January 5, 2015 at 6:01 pm

I upgraded my service from DSL to Uverse because they said I had Uverse on many occasions. It was cheaper. 5 calls made in less then 30 days on now on the phone with 6 people over 2 hours now. Funny how everyone is employed at this company yet NO one knows ANYTHING. I have talked to my sixth person now since 4 pm. What a joke!!!! This is the worse then giving birth with no epidural!! oppss. i stand corrected 7th person now.


Andrea January 5, 2015 at 6:04 pm

I upgraded my service from DSL to Uverse because they said I had Uverse on many occasions. It was cheaper. 5 calls made in less then 30 days on now on the phone with 6 people over 2 hours now. Funny how everyone is employed at this company yet NO one knows ANYTHING. I have talked to my sixth person now since 4 pm. What a joke!!!! This is the worse then giving birth with no epidural!! oppss. i stand corrected 7th person now. Saddens me to know this is how loyal customers get treated. My time is worth more then this and the overages that I paid vs what I was told, I could have been with comcast and paid more without the damn hassle.


Sheema December 21, 2014 at 10:07 pm

To whom this may concern,
I’ve been an AT&T customer for atleast 8 years. This year I purchused the IPhone 6 for myself and later decided to purchase another line for my teenage daughter. I purchased her phone under the two year contract as a Christmas gift. After speaking with my daughter I decided to change my daughters phone to the NEXT plan. To my surprise, I cannot do tht. I called AT&T and pleaded with them regarding the unused, unopened Christmas gift and my decision to change the plan. ( there is a 14 day grace period that I had no knowledge of)I have decided to leave AT&T based on the treatment I received today


Debby December 19, 2014 at 10:15 pm

I HATE HATE HATE their wireless service so i paid my past due in store and never knew that i would need to cancel the payment coming out of my bank account two days later. You would think with all this technology those payments would find a way to negate one another. No not at all now i am sitting here with a suspended account thanks to computer error and the lack of effort to repair it. I am less than a one year customer and will never make it to the full year because i am picking my wireless prospects and moving to another company.


Jay December 17, 2014 at 3:32 pm

I have had service since May 2014 and I transferred over leaving Direct Tv because AT&T had a better deal and the representative at the time sounded promises. I canceled my services with Direct Tv and paid my early cancellation. Since them all the promises have gone out the window. Every other month I am having to call to get my account adjusted. They keep charging me a very high price and unbundle plan. I called yesterday and they lady keep me on hold for over 30 minutes and came back on the line saying that she has to review with the manager and instead of waiting they will call me back in 15 minutes I ask her that is 7pm she said yes. Will long and behold it was 7:45 and hour later no one called back. I called and the office was closed. I talk to IT and after an hour they fix the issue but I had no service. They promised a call back and no one did. There are no customer oriented. The are sales shark they make promises and they don’ uphold to them. I am done with them. I would not recommended this you all to nobody when ask. If this is how they are going to treat people. (Sorry for all the errors I am to upset to proofread)


Keith Hunter December 16, 2014 at 6:41 pm

Most of the time I have been satisfied with the support I have received from AT&T. HOWEVER… there is one issue that no one has been able to address or answer. That is the question of when faster internet speeds will be available in my neighborhood. I moved to my current address 5-1/2 years ago to the near downtown area of Indianapolis from the suburbs. My former location had faster internet than my current. Right now, today, there are fiber lines two blocks from my house, but there is still outdated 28 gauge twisted pair to my street.

I have wired my home with CAT5 and would gladly install fiber optic lines if there was a chance I could get faster internet. I would even pay for the installation of fiber to the junction that is two blocks away. No one that I have spoken with at AT&T seems to have any knowledge concerning this issue.

I have spoken with customer support numerous times over the past five years with no success. I have spoken with several layers of supervisors, managers and technicians with no answers. I have attempted to go to the main offices in downtown Indianapolis only to be turned away by a flunky security guard who is just following orders and will not assist with finding a local contact representative. I have even written a paper letter to the “Complaint Department” at the corporate office in Dallas and received no response.

I am absolutely positive that there is someone in the AT&T corporate hierarchy that has an answer. Someone in some office somewhere has the responsibility of infrastructure planning. I could only wish that someone could be contacted and would supply a real world answer.

I have been an AT&T customer for many years in many different states (even prior to “the breakup” and the forming of the RBOCs). I maintain a landline, cellular and internet service through AT&T. The day is about to come when I will shift my internet carrier over to my local cable company, but I don’t really want to do that. 2015 could be the year of change though.

So what will it take to get an answer from AT&T? I don’t know, AT&T probably doesn’t know and I seriously doubt that will ever happen or even that the corporation cares. Please prove me wrong.


Krystle Lentz December 15, 2014 at 2:11 pm

I absolutely hate att I keep calling this stupid number and your representatives messed up my account and now in paying more than I have to!


Bill Wolfenberger December 12, 2014 at 4:59 pm

I have called the ATT company several times been made promises that have not ever come true been mistreated on the phone lied too an abundance of times and had my time wasted spesifikly by one of your management team. I do not know where to go or whom to speak with and I am tired of getting the run around every time I do. I have had issues with my home line for a better part of 4 years. Why I chose to stay with your comapany I am not sure other than I have always been with your company. I have had multile and long conversations with Different staff from different services you offer and everytime that I do the wait time is insane and even one of your representatives sat on hold for a hour and a half waiting for the correct departments and like my seof when i do inquire for a spesific department I am often and always transferred to another and the rotation starts over again. When i told my services are fixed and the following day a reoccurring issue happens. I have had technicians come to my home and claim to fix things and the last one actually yelled at me and and more or less called me an idiot. A manager told me my Cell phone line was fixed but in order to get it restored I had to go to an ATT store to have it fixed and when i went there 40 min down the road I was told they had no ability to do so but were nice enough to help and call in to the same department I had gotten off the phone with before I left and fixed the issue for me.. But on the phone……. I have been told representatives would call me back in a given time and days later I do not even get anything from them or anyone else. For years my phone line would not understand things like push 1-0 to for whatever it was I was doing because of the static in my lines and still at times it is that way. The Gentleman i spoke with on monday I believe had offered me better raits for my phone tole me all things were fixed with my home service made me feel great the the following day all was the same or worse he spent his time trying o sell me something and that it worked and was offering a resolution to some of my issues by dropping my home phone 0ing out my account and getting me a cell phone which is odd because I gave my cell away years ago and never wanted or needed one since. When I asked him to call me back in about an hr he said no problem and he would do so because I wanted to discuss it with my wife before doing so. I never heard from him leaving me with the opinion that he was only about the sale and notching else and not even putting in his notes after claiming to have done so anything regarding our conversation other than the Cell Phone service change I had even received text messages stating what he had done yet I was told there was nothing in the notes by that same manager. My apologies if this is jumbled and sounds crazy but for as much as ai have been offered or told over the past years and several months I do not know how detailed you need me to be or what i need to say other than to ask if the better business bureau is whom I should be contacting because the people you have working in the offices are either 1 non compliant with tings they offer they lie or send you one a wild goose chase just for their own twisted sort of fun. My Wife’s cell is 817 845 9180 and I would like to speak with someone as soon as possible. I need to know is this is the sort of business I am to expect and appreciation I am going to get in the future r what is going to be done to fix the situations. I mean seriously I was told the reason I had bad cell phone service in my area was because of moss that was growing on a tower…….


S stoeber January 8, 2015 at 11:24 am

Call 1-800-403-3302. This is a Corporate number. I have been dealing with att customer service for over 24 hours now. I have maded over 7 calls and wasted almost 3 hours of my time. I have a defective modem and just wanted replacement for it. The number for complaint department states no longer in service. But it will give you the number to customer service. Call the number above. It is a corporate office and at least their are polite and state they are case managers. While I’m waiting to see what happens next I will be looking into other companies in my area for service.


Natalie Wilson December 12, 2014 at 1:22 pm

Long story really short…I just became an at&t customer this year Sept. 2014. My phone went bad in Nov. 2014 (callers couldn’t hear me but I could hear them) I put in a call (waited over an hour)… the rep advise me to go into my local at&t store to just exchange because I have insurance on my phone…once I traveled to my local store (waited over another hour) I was told by the rep there that I needed to contact yet another 800 number…I went back home called (waited addition hour) just for the rep to say we have to first hard reset your phone first before putting in a claim…he did…the phone still didn’t work…so the rep placed an “Warranty claim” instead of an “Insurance claim”…my new phone came in with instructions on how to send back my broken phone…after a few weeks the old phone was returned with a reject letter stating my account will be charged $320. bc an “warranty claim” was placed instead of an “Insurance claim”…I wanted and thought the claim was through the insurance that I’m paying…I called today spoke with Ruth @ 7:08 am, Sup; Precious Robinson 7:33 am, RC w/LG at 7:48 am, back to Vanessa w/at&t @ 8:06am, Jennifer Stewart, Sup; Sara Potter, and lastly Mr. Matthew around 9ish all to be told that it’s my fault that their rep put in Warranty claim and not Insurance claim eventhough they saw on my account that I had insurance..


Trish Acct#137062599 December 10, 2014 at 11:11 am

• In July 2014 I spoke with a representative that offered me a $250 gift card and a monthly bill of approx. $85/month to switch my services to AT&T. Those services were for the U300 package, 2 receivers, 1 wireless receiver, the highest speed internet you offered and HD services.

• When the technician came to install, he advised us that because of some technical challenges my home was not able to receive the highest speed of internet offered. I then had to call you back to receive a new rate to adjust for not being able to get the high speed internet and was told my bill would be $76/month.

• The first representative failed to add the HD services as I requested. I had to make another call to get those services added.

• My first month bill was incorrect and had to call to have that bill adjusted

• I only received $100 gift card in the mail and not the $250 that was promised to me. I had to make 2 additional phone calls to follow up on the $150. I finally received another gift card for $100. I had to make another call for the $50 and was given a $50 bill credit.

• In September I added the NFL Redzone. That is all I wanted, that is all I requested. At this time my package was changed from the U300 to the U450 and my bill was now $221.16.

• I called on October when I received the bill. I was on this call for over an hour. I was told to pay $70 for that month and they would work on adjusting my bill and getting the promotions put back on my account. I was advised it would take a few days and someone would call me back. I NEVER RECEIVED THE CALL.

• I called back on Monday, December 8th and again was told that they needed to get the promotions back on my account. After speaking with 2 CSR reps in an hour period I was told that the supervisor was the only one that could correct the issue and he was wrapping a call with another customer and would call me back in 15 minutes. I NEVER RECEIVED THE CALL.

• This morning I called and after speaking with 2 reps I was again advised that the supervisor was the only one that could help and they were wrapping up another call and someone would call me back. I refused to fall for that trick again and asked to hold until she completed the call. That supervisor was offering to make adjustments but I am not sure that she understood what I was requesting because her best and final offer was a monthly bill of $111 for 3 months and then $127 after that. I am requesting my bill be adjusted back to the original amount I agreed. That is not my fault that AT&T has not been able to get my account right from day one and those promotions are no longer available. AT&T screwed it up and AT&T should be the one to fix it. She blatantly advised me “That is not going to happen”. I then told her “To send a truck to pick the shit up”. She transferred me to yet another department. That representative came on the line, asked me for my account number and passcode again. I provided that information and guess what????? The line was suddenly disconnected. Hmm, what a shock huh!

I have seen AT&T in the news recently for other unethical and unlawful practices and unfortunately I feel as if I am a victim of some of those behaviors as well. In addition, an organization as large as yours has the absolute worse customer service processes. It is obvious the old someone will call you back is a tactic that is being trained to the masses because I find it very odd, that this is the resolution offered to me most times I have contacted the center. It is also incredibly frustrating to continue to repeat my concerns over and over and over again to every person I speak with. Do you guys not keep a log of the calls for reference? Why are the calls and situation not introduce to the next person when you are transferring calls.

This is my last and final plea for help. I would like my monthly billing adjusted back to the original promotion reflecting a total of $76/month including taxes. I added the NFL package for an additional $7.99/month. Which would total approx. $85/month after taxes.

Lastly, please know that if you are unwilling to honor my request, I need for you to come and pick up your equipment and cancel my service. After that I will be consulting my resources to see what options are available to me as I do not plan to pay a dime for these predatory charges and any cancellation fees you may try to add to my account.

Please review and let me know your resolution no later than the close of business on Thursday, December 11, 2014.


Luc Hoang December 10, 2014 at 2:51 am

From Luc Hoang,
JJJ Empire Central LLC

To AT&T Corporation

To whom it may concern,
Dear Sir/Madame
I am Luc Hoang, owner of the property (commercial building JJJ Empire Central LLC) at 1327 Empire Central Dr. Dallas TX 75247.
I would like to make the complaint that your construction company dug two holes near our parking lots. They caused big mess for over ten days without finishing up. These messes not only reduce the value of our property, but also cause a lot of inconvenience for the tenants to park their cars. We have already called you to complain but we have never had any response from you.
So we would like you to fix your problems as soon as possible within two days until 6: oo pm December 12th, 2014
If you do not fix it by the deadline, we will have our attorney to process the lawsuit to your company
We hope that we can hear from you as soon as possible to solve this problem without involving the lawsuit.
We request that from now on whenever your construction services come to our property to work, they have to give us their bonds and insurances

Best regards,

Luc Hoang
Phone: (206)724-****
e-mail: ****


Conni December 4, 2014 at 2:23 pm

Good Afternoon,

We have been a faithful AT & T U-Verse customer for over three yrs. We recently bought a new home and when I called to transfer the service I was told that U-Verse was not available in the area that we where moving to. Well 2 days later I saw an AT & T repair Truck just houses down from our new home so I called back and after an hour and a half I had the new service finally set up to be transferred to our new address.

Service was to be set up on 11/14/14.-a Fri. I took the entire day off and was assured the tech would arrive between 9-11:00am. When no one was there by 12:30pm I called and after being on the phone with a representative for another hour, I was told that they had us on schedule for disconnect on the 14th at our old home and connect at the new home on the 15th.

I would not have set it up that way with a laps in service because my husband works from home and needs the Internet to log into his work computer for contracts ect. This I knew was not fact and demanded a supervisor call me about this error. I waiting all day on the 14th and no one ever called me.

On the 15ht the tech arrived and showed me the phone numbers he had on his service order. Non where even remotely related to us. He did a great job with the set up and prior to leaving took all of our older equipment with him.

With moving into a new home we had a lot on our plates and just let the entire set up error go, especially since no one ever called me back.

Well I got a letter in the mail on Sat. 11/29 saying I would be hit with severe fines if I did not return my old equipment. Back on the phone and after being on hold for 35 min. I spoke with a customer service rep who them proceed to tell me to disregard the notice, that my account now shows that the equipment was returned. Here on a busy Monday now 1 hr into another AT & T phone call trying to fix yet another AT & T error. Now I fuming and when I expressed my concerned to the tech he offers me $5.00 in compensation, then it went to $10.00 and then to $30.00. I had to repeatedly tell him that I wanted to speak with a supervisor and that he was insulting me with his “auction” type response to my request to speak with a supervisor. When I told him I was done with this conversation he told me point blank that he could not guarantee me that a manger would call me back. With that I let him know that I was going to contact AT & T corporate and if need be I would send them the recorded phone call on my end as I had to do this all on my lunch hr on a work phone line, of which all calls are recorded.

NOTE ASLO, that I have also pulled the call when I set up my new service and not once was the 15th ever mentioned in the entire phone call for new service set up, yet another AT & T error.

Your new commercials state no one would ever go into a waiting comma waiting on AT & T. well over the past three weeks I have easily spent over 8 hrs of my work day waiting on AT & T. to do it’s job correctly.

Frustrated Customer, to say the lease.


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Orlen McHanney December 3, 2014 at 5:42 pm

I am on a fixed income and switched my home phone 318)445-**** from AT&T to Suddenlink in Alexandria, LA. For 34 years I have had this number. On 10/15/14 my service was interrrupted for nonpayment and restored on 11/3/14 with a new number 318)704-****. After 18 days, Suddenlink stated the number was migrated to its original owner. Since 11/3/14, I have not been able to find the location to return my number. Both Suddenlink and At&t says they do not have 318)445-8566. Can you help me locate the number? I am ready to setup an account with At&t to get my number back. I can be reached at 972)697-****. Thanking you in advance for your help.


todd December 2, 2014 at 2:49 pm

i have been trying to get internet at 4 locations for a fire dist. for over a year up to this day every dept and reps have drop the ball. tis is sad that att does not support plublic safety


Cummins Allison Corp. December 2, 2014 at 1:03 pm

I truly hope this email reaches your corporate president. We are very disappointed in the service we have received from AT&T. We are a large corporation that deal with providing services to financial institutions and businesses. We do 80% of our daily business on the phone, and dispatch calls from our customers to our technicians throughout the day. We relocated to a new location on December 1, 2014. I called AT&T on November 8, 2014 to notify them of our move, because I wanted to make sure they had plenty of time to make our move a smooth transition. I explained to them that we could not afford any downtime on our phone lines because of the nature of our business. They said they would provide us with temporary lines at our new location so we could keep our phones up and running at our old location until we moved over on the first of December. On December 17, 2014 I went out to meet an AT&T technician at our new location so that they could connect our temporary lines. I saw him working at the phone box and he said he was connecting our 5 lines. I asked him if he needed to come inside to test the lines and he said no that everything would be done from the box on the outside of the building. He left and supposedly our lines were up. I called AT&T again and told them that we needed our original phone lines transferred over on November 28, 2014, and they would replace the temporary numbers they had given us. They said that would not be a problem. Mind you every time I called I had to speak to a different representative and repeat the whole story again even though I had ticket numbers that they could look up and see what was going on with our account. November 28th no one showed up at our new location, we were calling all day and we were told someone would be out before the end of the day, no one came. On Monday morning December 1st was our first day at our new location and we did not have any phone service. I called AT&T and asked to speak to the person I had been speaking with on Friday and they told me she had been moved to another department. Needless to say I was very frustrated, and had to explain everything again. They connected me with repair and they said they would send a technician out before they went to any other jobs, because the were not able to get to us on Friday. NO ONE SHOWED UP ALL DAY!! I was on the phone with ATT on and off most of the day. The last thing we heard from them on December 1st is that our order was scheduled to be repaired on Wednesday, December 3rd!! In the meantime we are losing precious time servicing our customers, our home office is getting calls from irate customers, and we are still without phone lines as we speak. This is unacceptable customer service. We have been a customer for over 20 years and this is the gratitude that we get from your company. We feel like you have taken advantage of our patience and tolerance with this issue. We have been very calm on the phone with all the reps but this is ridiculous! AT&T manipulates it’s customers because they know that they are the only company that can provide phone services for businesses. This is so wrong!! I am including the names of the representatives that I spoke to, they were real people who are obviously incompetent of performing adequate service orders for the customers. I hope everyone reads this complaint comment and learns not to trust in your company, just as we have. The following are the Representatives I spoke to in San Antonio, Texas.

Joey De Leon – Leveraged Service Representative
Naila Mubarak – Leveraged Service Representative
Audrey Gipson – Telebranch Service Representative
Andre Collier – Supervisor


Thomas grabowski November 25, 2014 at 9:02 am

Here att all your customer of att are very poorest business and I try ask if I pay 27.56dollar and I told them replace they say can’t replace me new one and they remove my insurance for rereplace sound rip me off and I am not going pay bill if I see I will return to u u pay your own company pay bill not me anymore att are suckest network and text and etc too many time unhook phone and back on not good idea it bad idea if problem again I would never pay att anymore first thing replace new phone then I keep going pay only 70.00month no more over hundred understand also att store are very rude poorest business and I ask replace won’t doing I am not Happy with att at all so recpect deaf people if not u done business rid me off alot thing also u must tell your employees respect deaf people understand


angrymom November 19, 2014 at 4:47 pm

At&t suck. They owe me 115$ and refuse to pay me but they sure can take


angrymom November 20, 2014 at 8:32 am

Now they have turned my phone off. Now they owe me 175 because I just paid my bill


Dana Miller November 19, 2014 at 2:02 pm

Pretty funny… I am to find a # to call for executive customer relations to file a complaint. I called the number listed above (210) 821-4105, selected Business customer, report trouble, and selected the south region, then received the “number is disconnected” recording. Lovely customer service


S stoeber January 8, 2015 at 11:33 am

Call 1-800-403-3302. Corp office of the “president”. At least they are polite and willing to give you their last names and direct lines.


Charles Smith November 17, 2014 at 5:04 pm

Mr. Randall L. Stevenson, I pray you see this post and contact me at this email **** Some of the employees are not trying to keep the customers with AT&T… Just thought you would like to know. We are disabled and that is a sad situation.


Charles Smith November 17, 2014 at 5:01 pm

I am very disappointed at the way they do with their disabilities customers. I tried to file a grievance and they kept heading me off and not telling me how to file a grievance with the head office. If anyone knows can you email me please. I am tired of people giving me the run around. They have very little respect for the consumer.


LINDA November 17, 2014 at 1:47 pm

I have been a loyal customer since 1979, but right now I am considering changing all of my services with ATT due to the lack of customer care service that I am receiving from their customer support team. I have been calling support for almost 2 weeks now with different issues. My call should be really long now. I have issues with my Uverse, home phone line and my wireless billing being incorrect.

My Uverse issue has now been resolved, apparently when it was setup the tech did not change my data card the tech that came out on 11/8 was able to solve the problem that I had with my tv screen freezing up. When my tv screen would freeze up, my UVerse phone line would go dead. During ths time I could not call nor receive calls.I was on the phone on Saturday 11/8 for over 2 hours. I was transferred to the wrong department several times, placed on hold. While on hold since with was a Saturday and my day off and my daughter’s birthday and it was taking so I put my phone on speaker and I was able to take a shower, wash my face, brush my teeth and get dress all while being on hold. The end result of that phone was
1. A technician came out that and resolved my UVerse issues
2. A technician was schedule to come out on Friday, 11-14 to
transfer my phone back to analog in the morning time window
Friday, 11-14-14 around 9 a.m. I realized that I had not received a conformation call from a tech. Here I go again calling this tim I was on the phone for only 1 1/2 hours.. The agent informed me that she could not locate my phone in th system(account). I told her that I had that number since 2005 ). She said she could not help me because she could not locate my account. I asked her several time to speak to a supervisor, finally I told her as a customer I had the right to speak to a supervisor since she could not help me. Supervisor name Angela came to the phone and scheduled a tech to come out that morning. While on the line Angela she thougt that we had gotten disconnect so she called me on my home phone. She mention to me that she just tried to call me and I informed her that phone did not right. I then picked up my home phone there was no dial tone.
The tech came out that same day switch my phone from voice over ip
back to analog.

Well I called again today gave Anna my information to confirm that this is my account that I was calling for. She asked my for the 3 digital code on my phone bill. I informed here that I did not have that infor. She told me that she could not help me without. I was calling to confirm my phone plan since I no longer have voice mail.

ATT this is not worth the stress. I will switch to another company rather than deal with this stress.


Linda Crosby


Myrna November 17, 2014 at 12:43 pm

Worse service ever been with them for over 12 yrs and I’m finally done worse customer service In stores and over the phone. Never returns calls nor emails… Don’t get service with them……


paul guptail November 16, 2014 at 5:49 pm

I have five phone with them and never had a problem till now. They usually take care of everything and have very good customer service but it seems like this month they got something stuck up there and they don’t want to do anything about it seems like my money is not good enough for that I’m bout tired of it my primary line it’s supposed to be 160 they got it set at 200 I’m supposed to have each additional line it’s supposed to be $40 they have those at $100 what is going on and then every time they want to go look in your notes no one knows how to put notes in their notes never correct and what they tell you this is getting old I spend more time talking To at&t then my family.t seem they are breaching their contract but then now they’re going to try to try to charge me a fee for early termination this is ridiculous sounds like they’re robbing me Let see what happens. I might have to get a lawyer


Ashton Talley November 14, 2014 at 11:37 pm

Hi I just wanted to tell you about a situation that we have delt with over the past few days. We placed an order to add a new time to our account. We have talked to 13 different people trying to get everything taken care of and we have gotten the run around. I can deal with most of it even though it is very frustrating. When we called the last time the lady listened to what we said said she put us on hold and never came back on for 30 minuets then popped back on and when we asked for a supervisor she said ok hang on and put us on hold for another 40 minutes. After all that she finally came back on and when were explaining to her that we were at our wits end and we demanded to speak to a supervisor she hung up on us her id# is JL079M this person is very rude and inconsiderete of customers. We choose to be at@t coustmers we do not have to be customer of yall and i think that yall need to work on your coustmer service repesitives and update your systems to help coustmers more and update the website it never works either. I know most of the time corp. has these little complaint line to make the customer feel better but i sure hope this gets seen and taken care of.


christy bannan November 24, 2014 at 2:56 pm

How do you contact there main offices?


debbie ciolli November 14, 2014 at 12:40 pm

OK going to TRY this again..We want to Thank SONIA from ATT for Helping US and spending the time to Insure we were not only satisfied but COMPLETELY and helped us find a phone for my husband and a NEW PLAN that also Helped us tremendously! This ATT rep should be COMMENDED and should TRAIN other ATT reps on How to Have not only Patience but she showed REAL Concern for OUR Being Happy! SHe is a GEM for ATT, Hope you know how Fortunate ATT is for SONIA. Today is 11/14/2014 at noon time florida Melbourne Fl Thank you SONIA!


lOU November 21, 2014 at 3:38 pm

How do I reach her.No one will help me.


Michael November 14, 2014 at 8:22 am

Your customer service reps really suck and can’t help, that and they resort to canceling your phone line. I’ve had your service for almost five years. Now I’m thinking of taking my money to someone that can help, that speaks where I can understand them and doesn’t have an attitude. At&t I would never go with any of your home devices knowing what I know now about your company. Thanks again for you not so friendly service….


Terrie November 14, 2014 at 6:23 am

I don’t know whether it’s just me or if everyone else experiencing issues with
your website. It appears like some of the written text within your content are running off the screen. Can someone else please comment and let me know if this is happening to them as
well? This could be a issue with my browser because I’ve had
this happen before. Appreciate it


Thomas grabowski November 13, 2014 at 9:52 am

Now i am not happy with u all att all are very poorest and i dont give damn all att change plan etc thing i talk that person cant change my plan paynent wont doing i still not going to pay damn phone i want u all att i am not happy with i will switch straight talk u wasted my money i am not going pay u nothing 198,00 dollar i wont pay for it i talk other agent wont change my plan also i have few problem with att never change what thier problem i dont care iabout your phone suckest in world ever i had now i want switch straight talk now no bill ok thank u i am not happy undrrstand me


Thomas grabowski November 12, 2014 at 10:23 pm

U know that again i am not happy with i ask for change plan i want3rd of month now if they don’t change i wont pay phone again anytime u ask for bill no i am done with att i told them today i already pay76:00dollar and is again turn off i will get pissed off all att going in trash i never pay u again so i want leave on till dec 3will pay half if u don’t listen then you done ok thank u att if u dont listen them i will go back switch straight talk ok


Anas AlQawasmeh November 10, 2014 at 4:26 pm

I ordered/purchased two devices (I phone 6) with two lines (2 GB Shared plan) from Woodbridge AT&T branch on 10/18/2014 and I received and activated my devices / plans on 10/23/2014.
The sales representative and the branch manager promised to waive the security deposit amount (445 $) to complete the order and they waived it. But what happened that they did not waive it properly from the system and the amount is still appears in my bill as a payable.
Someone from the customer service called me after that and informed me that I should go to the store and ask for the store manager to waive the deposit amount properly. I went to the store but the store assistant manager informed me that he can’t waive it right now, because the line is already created!! And he needs to send an email to the area manager to waive it. (Still pending from 10 days)
My issue now that this amount should be waived before the due date of my bill on Nov 23 to avoid any problems. The store informed me that they will call me but they did not. I’m wondering why I should spend all of this time trying to correct the sales representative error!!
Anas Al Qawasmeh, phone number 732-501-1862


Kenneth L. Williams November 10, 2014 at 4:13 pm

Attn: AT&T Corporate Office

I am writing to ask your help with what may seem to be an insignificant matter to you but it’s really not so for me, it’s a “It’s the principal!” kind of thing. Simply put, I request either a refund of my $53.96 which I paid for a Motorolla Whisper Bluetooth that fails to work hands-free or a swap out of that device for a different model that does work with my iPhone 5.

I bought the Whisper at an AT&T store on June 7, 2014, failed to note the 14 day return policy (displayed on the back of my receipt in extremely light, hard to read typeface at that!, and, who reads the BACK of a receipt unless directed to do so???), therefore unknowingly went past the 14 days for my first intended use (daily walks to maintain my health), and found then that the Whisper did not function well.

Thinking it faulty, I arranged for it to be swapped for a new one by Motorolla, but, weeks later, the new one worked no better than the first. Both played back my music and phone calls ONLY when I hold my iPhone at waist level or above and on the same side as the ear in which I had placed the device. Any other location, i.e., on my hip in my iPhone hip-holster, on my arm in an armband iPhone holder, or just swinging my arms normally as I walk, caused both devices to skip repeatedly or stop relaying the music totally. So, I had to keep my right arm bent before me so that the device, which I affixed to my right ear, would playback my iPhone music without skipping.

Unfortunately, a visit to the AT&T store where I bought the device – at the stores recommendation, after I had asked for which device works best with my iPhone 5! – and a call, while there, to AT&T Customer Service, who transferred me the Retentions Dept., who then forwarded me to the Warranty Dept., all proved futile. No helped me with true customer service, i.e., satisfactorily resolving my problem of having a Bluetooth device that doesn’t function as intended and not redressing that issue!

The store refused because of the 14 day return policy, and the others because the device wasn’t malfunctioning due to technical issues. Yet, here I am, a long time AT&T customer (you also have both mine and my wife’s home and mobile phones – and emails – accounts, and have for some time now) holding a device that does not work for me, with no recourse but to “eat” the cost of the device before spending more money on another one. Does this sound fair and true customer service to you? I think not!!!

So, please address my problem so that I may remain a satisfied AT&T customer. Otherwise, I may have to take all of my business elsewhere and never to return to AT&T. Why lose a good customer over $53.96? I’m sure that you will agree that this just doesn’t make good business sense. Thanks for your consideration of this request and I await your reply.

Kenneth Williams


stacey November 9, 2014 at 12:09 pm

I am so upset with the lies I was told by AT&T associated! When I try to get it resolved… the supervisor just stops responding all together. Here is what was said and this was over an hour of talking. I would wait ten to twenty minutes for a response. After waiting 10+ minutes for a response at the end I finally disconnected. I am very upset with everything and now I am locked in to payments I did not agree upon, with my phone I purchased a few weeks ago and now the cable.

Thank you for choosing AT&T. A representative will be with you shortly.
You are now chatting with Mellissa K.
Mellissa K: Hello my name is Mellissa K. Thank you for allowing me to be your specialist today. How may I assist you?
STACEY: Can I speak with a supervisor please?
Mellissa K: I understand that you want to speak to my supervisor about your concern, Am I correct?
Mellissa K: Thank you for the confirmation.
Mellissa K: I will do it for you right away.
Please wait while I transfer the chat to Alex .
You are now chatting with Alex .
Alex : Hello Stacey,
Alex : I am reviewing your chat details.
Alex : Could you please help me with your concern?
STACEY: I am extremely upset. I went and signed up for a phone with yall and the person who enrolled to me lied and did not tell me about all the fees that were associated with the plan and the monthly payments were higher than agreed upon. So when I called the sales person that helped me, also started talking about enrolling in the internet and uverse. They assured me my first payment and monthly payments would be less than 80 a month!! It is $164.00!!
STACEY: Plus they told me the tumble was free which it is not! I called about that and I was assured I would get a return call about it and no one ever called me back. Now I just received the bill and it is 164.00
STACEY: Plus I did not even sign up for automatic payment. The sales person said my card would be charged only if I did not pay and that is was not auto pay
STACEY: I want the phone called to be reviewed and i want all the promises she made me to be reflected on my bill. This is not right
Alex : I am really sorry for the inconvenience you had.
Alex : Let me check your account details.
STACEY: that should of said less than $80 a month
STACEY: Everyone I told I have sign up for a phone plan, internet and cable with AT&T said I would regret it and they are right. I am shock this is happening a second time in less than a month.
Alex : Your monthly charge is showing as $89+ taxes and there is a $49 activation fee to set up your account by a technician on your address. That’s why your bill is $164.19 for this month, from next month onwards the bill will be $89+ taxes.
STACEY: She told me there would not be an activation fee the first month.. I asked her three or more times. “Are you sure it is 80 a month?”. If you review the phone call and listen you will see
STACEY : 89+ tax is not even what I agreed with. She said less than 80 with tax!
STACEY : I am sorry but it’s just not right that the sales people lie
Alex : I can understand your concern, let me check what the best i can do for you.
STACEY : Even with the Tumble things. She swore it was a free thing on uverse and it is 5 dollars a month
STACEY : Then she enrolls me in the auto bill pay after promising it was not that. It was just in case I did not pay it would charge after a few weeks.
Alex : I’m sorry for the delay. I’ll be right with you.
Alex : I can remove the activation fee from your bill. and for your monthly charge I am checking for options to lower it.
Alex : Now your balance is $107.38.
Alex : I can lower the monthly bill to $81+ taxes by removing the fee of a additional reciver.
STACEY : But that is not what I agreed upon, I don’t mean to be an ass . It is just that my funds are tight but I want this for my kids and the sales people talked me in to it. But it is mostly because it the fact that they told me one thing and they charged me and are charging me a different price. If you do this to me there is no telling how many people y’all are lying to.
STACEY : I need my credit card information removed from the auto pay as well, and the tumble program. Why did she lie about that?
STACEY : I still want my call reviewed by a supervisor. Sales people should not be lying to the customers. It is bad for business and wrong. It was bad enough that the people that sale the phones lied, but when the uverse section lies as well it is just wrong.
Alex : Is that okay for you?
STACEY : are you taking me off auto Pay>
STACEY : Hello?
Alex : Stacey, are we still connected?
STACEY : yes i was waiting for a response for the other questions I asked you.
STACEY: Are you going to respond?


Trish Acct#137062599 December 10, 2014 at 11:14 am

This seems to be a pratice as I experienced a very similar situation. They are quick to say someone will call you back to get you off the line. They do not have intentions of calling you back. Today I refused to disconnect and said I would wait and they eventually hung up on me.

Have you received a response?


Keawe Fo February 3, 2015 at 9:48 am

They promised me a call back from a manager last night. Did I receive a call? NOPE. Have I received a call today? Nope. I verified with Fernando Z THREE times that a manager would be calling me back.


Keawe Fo February 3, 2015 at 9:46 am

This same thing happened to my husband AND myself!!!!!!!!!!! He signed up for the internet and u-verse and was told a certain amount and when the bill came in it was completely different and their fix to this issue (their training issues and hiring LIARS) was to take off channels until it met the price that was promised!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank God my husband knew one of the execs and she handled it BUT I had the same freaking issue with my wireless service and they screwed me royally and the lady couldn’t do anything for me because she only handled the internet/u-verse side. I advised them to pull the phone call and to listen to the lies by their rep and they refused. His name was Anthony, he is a LIAR. AT&T are liars and thieves and they do not give a crap about their customers. Worst phone company ever.


Sandy November 4, 2014 at 6:55 pm

I have had nothing but issues since becoming a Direct TV/Att U-Verse member in April. They have made appointments and not shown up. (This happened several times.) I have had trouble with the billing department numerous times. This month all of a sudden I get a bill from Direct TV. It seems my bundle has just stopped for no apparent reason. I spent over an hour being bounced around and finally spoke to someone who could explain things to me. It seems because of their error, I will be unable to get my discounts this month and I have to pay the two separate bills. I am on a different cycle with Direct TV then I am with AT&t and will have to make sure I get Direct TV paid before end of their cycle (even though I just paid my current bill). If not, no bundle for me next month either. They could not fix this error on their end, so therefore I get the punishment (seems right to me). I am at the point of canceling my service, oh but wait they have me under contract and I can’t. I am so glad that AT&t cares so much for their customers. I would not recommend AT&t or Direct TV to anyone. All that awaits you is frustration.


stacey November 9, 2014 at 12:12 pm

I know the feeling. I never complain about anything but this is just wrong.


Peggy O'Connor November 2, 2014 at 12:45 pm

LOL…..when you submit your complaint it apparently changes your words a bit with mis spellings etc! Awesome job AT&T!


Peggy O'Connor November 2, 2014 at 12:40 pm

AT&T is scaring people out of their money. If you have paper billing, you will occasionally not receive your bill and when you call to question them they verify your address and claim the issue is not with them, you then pay your over due bill via credit card. my June bill was $183.17 pc by check, July $169.01 check 9174, August no bill was received, call customer service they verified my address and determined it is not their issue! Paid by credit card $187.74. September bill I paid $218.37 by check 9208. October bill was received on 10/25/14 opened on 10/31/14 (Halloween and very appropriate for what I find). The October bill is for 9/20/14 thru 10/19/14 And I am PAST DUE….WHAT? It shows my September payment of $218.37, but some how in October I am past due and owe $424.56. I had no previous balance in September, I paid the full amount bill in September, but in October I am past due and being charged a $9.00 late fee! You call customer service and they will spout of dates and date ranges, and you can’t make heads or tails of what they are trying to communicate to you, or what month was not paid. You had better believe this is a racket. I am done dealing wit her them. I am keeping the service just longe enough to get more documentation. I will then use the BBB, FCC, and every other regulatory agency I can find. ATT billing practices are criminal and they are stealing from you every chance they get.


K.McElligott October 31, 2014 at 2:57 pm

We, my husband and I have been trying to talk to someone about our excessive charges per month for phone, cable and internet service. We’ve been told we need passwords or pins BUT WE DON’T HAVE THEM! Isn’t enough we are calling from our listed phone number? I’m sure nobody at AT&T gives a rat’s ass about us or any service problems.
Maybe the bottom line will wake them up.
P.S. We are in our 90’s. Is that why AT&T doesn’t care?


Kellie Lee October 29, 2014 at 10:06 am

I’ve been trying to get my phone replaced since july all att sends me are more phones that don’t work and one broke phone they charged someone else’s account paying way to much called this morning and lucky me she hangs up phone so she doesn’t have to fix the problem I’ve had it going to take all correspondence and taped calls to the media sad 26 people and not one of them could fix it just add more to my bill no help going to complain to the fcc as well


ronald taylor October 28, 2014 at 9:13 pm

I know what everybody is talking about is the true I am going thur the same thing with the 10gb for 160 a month plan


ronald taylor October 28, 2014 at 9:10 pm

I have been getting the got damm run around every sense a ported in from verizon on april the 30 when I sign up for the 160 a month 10gb plan but this is the last straw if they down get it right they can have there 4 lines I am paying 292 for 4 lines that I was told that I was support to be 160


mark E October 28, 2014 at 10:22 am

Today’s phone call is close to 200 trying to get a bill for dsl service that was replaced by the much slower but oh so coveted u-verse 4 months ago. But having the distinct displeasure of speaking with off shore customer service. That talk over you, interrupt, and tell you what you want to hear so they can hang up. But still want a paycheck from the increasing rates for slower service. Not to mention the oh so pleasant and useless customer service. Maybe if you’re company would use it’s own internet to combine departments so 25 transfers and hour plus calls wouldn’t have to take place to accomplish nothing. I would much rather pay the inflated prices of the competition than deal with incompetent and rude phone representatives. Curious about phone representative college, if there is a course in how to be rude and incompetent, or are those the master or PhD’s of att customer service college. Makes you think if one could call a central place that could handle the issue, whether it’s dsl or uverse, it might not lead to rude customers and actually lower the ever increasing cost of service. But that’s only wishful thinking. Caveat: wouldn’t have to talk and drive if you would employ doers instead of Sayers….


mark E October 28, 2014 at 10:34 am

I should have taken the time to read the comments, or basically complaint section. Be it that American Telegraph and Telephone is the oldest company doing this business. I doubt they give two damns as long as they keep making a profit. Certainly differs from the ideal A. Bell had years ago. But now it’s about stuffing the greedy idiots with no American care. But when their job is outscored and they are selling phones in the outlet store speaking the second language they had to learn to get the job. It was only your idea to outsource you morons. And yes your wife is probably sleeping with the hired help and it’s probably enjoyable. Have a great day at the office…..


Erica October 27, 2014 at 8:10 am

AT&T has the worst telephone customer service out of any company that I have ever had the experience of dealing with whether it was wireless or another type of company. I just ported 3 phone lines from another company 30 days ago and I have gotten misinformation from each and every customer service rep that I have spoken to. Most recently today I called and spoke to customer service about activation fees that were supposed to be waived due to the company that I work for. I was told that because I did not set up the activation through the online process that they could not waive my activation fees. I dont give a f*** how they were purchased if my company has an agreement with AT&T to waive activation fees then it should be done. I am telling everyone I know about how bad AT&T is as a company and the terrible 3rd party customer service representatives that they are paying to represent them.


Alex October 23, 2014 at 6:09 pm

I order and paid for my new iPhone 6 + on October 7, 2014 in my local ATT store in Victorville California from a rep named Anthony M. On October 13, 2014, I received a confirmation email from ATT stating my iPhone is scheduled to ship between November 14-25. However, one of the phones in the order is incorrect. So I called ATT customer service and they told me they cannot change the order and I must return to the store and have the make the correction. I returned to the store on Thursday October 23, 2014 and was told by the mgr Luis Gonzalez (760)-843-0048 that they can cancel my order but it will void my promised delivery date above and I would have to wait another 6 weeks before my phones will be shipped. Needless, to say I was not please. They actually made the mistake on my order and is now punishing me. I asked for him mgr name and number and he gave me a business card for someone name Christian Herrera (404)-386-1279 in Atlanta Georgia. I called and left a detailed message on his voicemail and advised him I will be calling Corp in the interim. I called the Corp number: 210-821-4105 several time and got a prompt stating someone will be taking my complaint shortly. However, after about 2 minutes the call drop. This happened 4 times. If they do not make this right I have all the time in the world to fill complaints with the FCC, BBB and the PUC. Furthermore, I will blast them on Yelp, Facebook etc. I will be relentless I promise you.


Clm October 22, 2014 at 10:27 am

I called and filed a complaint on 10/21/14 the rep told me that I should receive a call back in 24-48 hrs! I hope this is true cause then if not that truly shows how much loyalty and appreciation you guys have for your customers!


Vedat Asrak October 22, 2014 at 7:02 pm

Its a lier..they never call back..I recently post a comment regarding a issue that I have with AT&T customer service manager…she said she is gonna call back but it is now 5 day’s I havent heard anything from them…they just want you to sign the contract and then you are on your own….I think they did removed my comment because I cant see it here anymore..that’s fine I made a big complaint at BBB abd FCC …good luck getting a call from them…


Gloria Butler October 21, 2014 at 11:36 pm

For the past two months I have had problems with AT&T. My payment was not applied to the right account…I have two phones. I have contacted the company and they realized the error but, continue to threaten to cut off their service. I have been with them for years, but it seems their business and professional practice leaves a lot to desire. I can not believe I or anyone should go through what I have experienced!


Vedat Asrak October 21, 2014 at 8:54 pm

I am sure those money hungry cows sitting at the HQ don’t read this there no sense for ever to write our complaints…


Thomas grabowski October 20, 2014 at 3:56 pm

I am not happy with att aand they dont change my plan and still too high price your busniess is dirty and i want dicount price or not sound all att play around with me sound dont careabout deaf peoplealso i apply complain over att mixed up all damn bill are differance and i want hook up now back or not i wont pay for nothing understand it your att is not qualified not good busniess you try give high price so if u dont hook back on then i stop payment ok


Thomas grabowski October 20, 2014 at 4:00 pm

Your busniess are dirty busniess and i try payment but they won’t doing so i stop payment till u discounts my account


Paula Taylor October 20, 2014 at 10:43 am

I have been a loyal customer for home, internet, TV and mobile for more than 20 years. Loyalty is no longer appreciated or rewarded by ATT. Discounts and deals are given to new customers not the ones who have been true to the company.

I recently upgraded my phone and took out another 2 year contract. I lost my discount for mobile sharing and will now pay $40 a month for this service in addition to the other fees charged on my bill. I was informed by the customer service rep…who was the only good thing about ATT as she did her job in a courteous way and went above and beyond, that there was nothing to do.

Having been loyal for so many years, the discount needs to be carried over to any new contract any customer has

I now know why so many of my friends and family do not like ATT and choose other carriers. I guess I will be next……. unless someone high enough up the chain calls and applies the same discount I previously had…. or ATT develops a loyalty program for long time customers..


Tim W October 22, 2014 at 1:29 pm

I have the exact same problem and have also been with them for 20+ yrs and did the same up grade. I even called them prior to doing this and was told nothing would change. I argree someone with big enough stone to do the right thing!!!


Larry October 16, 2014 at 10:04 am

I lived thru the monopoly breakup of AT&T and this needs to happen again. I switched to “Sage” for half of what I was paying at ATT.


Lynda Paquette October 13, 2014 at 8:25 pm

I posted this blog post link on ATT’s Facebook Page, and got some bland promises that it will get addressed ~ WORST customer service in my entire life!


ross skinger October 13, 2014 at 12:12 pm

I went to an A T T Store at 9761 Quivira in overland park Kansas and they treated me like I was a piece of crap… Waited over 1 hour had the worst customer service I have ever had they treat people like cattle …


Nicholas October 12, 2014 at 5:59 pm

Att has gave me the worse service I have ever had…..
ever since I moved in to my home they seem to never get it all worked out they keep canceling my serice every Month so Wich means I spend over 2hrs on the phone to get it resolved Wich they all ways apologies. .and tell me its been fixed…bull….this has been going on for months. …I also till this day never received a statement Wich I have gave them each time I have to call even have them repeat it back to me….but they do send a disconnection notice. .this is the only thing they have done right…so here I go again my service was cut on a Sunday in Wich the number they want you to call is only good for Monday thru Friday. …….Please someone in corporate HELP….


richard martinez October 11, 2014 at 8:05 pm

I need someone to call me. Asap. My number is 210.639.**** representative of your Company was here . And he was a ##### . So call me. Now now now


aaron wheaton October 10, 2014 at 3:58 pm

I had personal damages done to my property that att said they would fix and they put it in writing. It’s been almost a year since the damage has been done and I now have the local police department running them off as well as filing claims for me since they seen the damages that have been done. Now they keep telling me that they have started sending me checks to compensate the quotes for the damages. Well that’s been three months coming and now I am starting to realize that I am gonna have to go file a claim in small claims court in order to get anything done about this whitch is not some I wanna do so if anybody can help me out here I’m gonna give this a week or two to see if this helps!


Debbie October 6, 2014 at 10:26 am

I had ATT…I had switched to cable because of fianances and when I thought about going back to ATT…the cut the internet speed in 1/2 offering me a .768 or 1.5 speed…they told me that is all they are offering in the area…my neighbor who runs off the same telephone pole as me has a 3.0 and now ATT is offering her a 6 mbps speed….tell me something isn’t right…I call ATT and they said we have to be is separate areas and ask to talk to a supervisor and never get one…the guys from ATT are working in the area…I ask them and they say I should have the same service….It doesn’t have to do what is in the area…it is because I left ATT and want to go back they are punishing me….how awful is that…I would think they would want my business at one point they used to.


Debbie October 6, 2014 at 11:05 am

I checked all my neighbors…they are all getting offered the 3.0 and the 6.0…so what is up with that


Erin Dunn October 2, 2014 at 8:12 am

Bate & Switch!!!! I had an iPad on a separate plan for over 2 years paying 25.00 monthly. I go to a local store, change it to a 10.00/month part of my cell plan. NEVER told me about the 40.00 activation fee. So I call to remove that fee. NOBODY will help. Patricia Robins (agent) was no help. Tells me to login and see what the charge was for! DUH that is why I called for help, I already saw the fee!!! She claims she is unable to help. Supervisor Keisha Santo took over the call. Guess what, she says she is unable to help either!!! Well I am now going to Verizon this weekend and taking all 3 lines to them. Thanks for the 5 years of service, you have now lost a customer who was on AUTOPAY and was never late for 5 years paying average 200.00 monthly!!!! Your customer service is HORRIBLE and people thought Comcast was bad? You are just like them!


Wilma shropshire September 30, 2014 at 8:06 pm

I have been complaining bitching gripping the whole nine yards. I am a very dissatisfied customer right now and will be for a very long time if something isn’t done about the almost $5000 dollar data charges to my account. I have nothing good to say about at&t account the present time. I have spent the last 3 hours online in the chat session area trying to get my bill straightened out. Only to be told the charges were valid, that when you are connected to WI fi the mobile data connection has to be turned off, this was never explained to me and first I have heard of the bullshit. Just as soon as I can I probably will switch to another cellular phone company. AT&T is such a large corporation that it’s gotten more greedy over the years thinking they can get away with highway robbery with no one doing anything about it. The reason att bought Cingular wireless is because of the civil suit brought against them. Well guess what I am the one who started it, and I may just bring one against att if the $5000 data charges aren’t taken off my bill


Harry Burchell September 30, 2014 at 4:58 pm

Like so many others before me here, I too have had nothing but horrible customer service from AT&T. I went into a local store in Stuart, Florida to see about bundling my services. A brand new sales person Joseph worked with me. He told me about a new program to use AT&T internet service and wired phone service for $49.99 per month. Not bad, I thought, but I already have AT&T wireless in my house for phone service. He said “no problem” since it’s all AT&T anyway. He failed to mention that there would be a termination fee. So, I agreed and the service tech came a few days later and did the installation. Well, I just got my bill and there is a one time charge of $62.00 for terminating the contract for the home wireless. I immediately thought this was just a simple mistake and brought this to the store to have it removed from the bill. That’s when I realized that I was dealing with very dishonest people. The Manager, Jennifer, told me that there was nothing she could do and I would have to call the billing people. After talking to a women named Jasmine, very nice women, she referred me to her supervisor Patricia Baer, who had the authority to fix the mistake in my bill, but, she said it was company policy and she would not fix my bill. After saying there was nobody else to talk to at her facility who had the power to fix my bill, she finally put me on the phone with her supervisor Michael Meade who again repeated the AT&T policy. I asked him if all this was being recorded so I could find someone in a higher position to listen to the recording and see how poor the customer service was. His response was “maybe”. He has given me Mike Lature’s name as a vice president in Tennessee and a PO box to write him a letter. He said Mike Lature doesn’t speak to customers and only responds in writing. At this point Michael Meade was so arrogant, he should be reprimanded along with Patricia. I spent 30 minutes speaking to these people in the store and another 45 minutes on the phone with Jasmine, Patricia and Michael. It’s not that the $62.00 is going to break me, it’s the deceit and lack of customer care that’s disturbing. Note: I’ve been with AT&T for over 25 years. They just don’t care.


Darren Williams September 29, 2014 at 9:24 pm

Its been 15 days since my uverse was set up. And not 1 whole day if service. 11 techs already, everything in the house has been replaced. The gateway has been swapped 3 times. The line from the pole to the house has been replaced, port swaps on the large network box has been done. The improper ground one of the techs did, has been fixed. And yet not even for 1 day can I get service, but the bill was sent to me already. That my friends is called, service.


Thomas grabowski September 29, 2014 at 4:39 pm

Att are suckest ever I had on my mobile and they don’t change plan for me but they say I suspended my phone I don’t like that way and I try discount for deaf people nccd are very poorest they don’t change my plan they always denial formally
Andi won’t pay for it too high money also rip me off that problem Att people who work there mix up everything but the money is to high dirty business I ever see sound rip me off I won’t pay for that wait till u discounted I will pay for it if u not doing that forget it I won’t buy Att store anymore understand it so thank u


C Moore September 28, 2014 at 10:11 pm

I am a disabled person (hard of hearing, poor vision, severe arthritis and heart problem) and I have a land line phone with AT&T because my arthritis makes it too difficult to use a cell phone, and I rely on this phone to get help if I need it. For over a month this phone has gone out whenever it rains, leaving me with no way to summon emergency aid should I need it. At&T has been called a total of eleven times regarding this problem by me, my daughter, and two other people who check on me, and yet AT&T have continuously failed to fix the line in over a month. They have been told repeatedly it only goes out when it rains and that they need to come check it when it is out, they promise to come when it is out and then delay for 3-4 days until the phone is working and claim they can find nothing wrong. The next time it rains the phone goes out again.

This last weekend the phone was out for over 48 consecutive hours. AT&T told a friend of mine who called for me that they would try to get a repairman out on Saturday the 27th, no one came. My daughter called this morning the 28th and asked to speak to a supervisor. The supervisor, Patrick, said they would try to get someone out today and would call with updates throughout the day to a contact number they had. They did not call the contact number a single time and when my daughter tried to call AT&T again t find out why it was not being fixed she was unable to get past a message that said no more complaints would be taken on my number.

This failure of AT&T to fix the problem with my telephone line is literally putting my life at risk because with my disabilities I have no other way to summon emergency help than my landline telephone. Furthermore AT&T is charging me for service I do not have whenever it rains. I would appreciate help in getting AT&T to fix my line so that it works when it rains. Meanwhile since I am disabled I have filed a complaint with the FCC and will file another with the corporation commission of my state.


Dennis Watkins September 28, 2014 at 6:21 pm

Dennis Watkins
* Barnes
Jackson, Ms. 39206
Home Phone 601-981-****
Cell Phone 601-953-****

AT&T’s Corporate Office Headquarters
208 South Akard Street
Dallas, Tx 75202
Dear AT&T’s Corporate Office Headquarters:
I have been a cell phone customer with AT&T since sometime in April of this year. At this time I am on the ten cent a minute plan. The purpose of this e-mail is to report my cell phone 601-953-1232 has been taken and given to a Mr. Cordell Walker. This will the fourth time that I to address this problem with AT&T. I would great appreciate the assistance of the Corporate Office on issue.
Tuesday 09/23/2014:
My cell phone would not work. I was getting a slim card not provision error when placing a call. I went to my local customer service center here in Ridgeland Ms. My customer rep was a lady named Margareta. Margareta was kind a concerned with my needs. Margareta accessed my phone’s IMEI # 013779002438541, and I believe the slim card number as well. According to that information, the name on the account was now Cordell Walker from; I believe Macungie Pennsylvania. She was surprised that an active cell phone number could be given to someone else. Margaret then called over a manager, and he was surprised too. Both told that this has issues has never happened to either one of them. Margareta got my phone working again. She applied notes to my account stating that 601-953-1232 was Dennis Watkins cell phone number.
I checked my minutes before I went home. That is when I discover I lost $45.00 from my account, leading me to believe that Mr. Walker is on $ 45.00 monthly plan. Margareta told me to call 611 from my cell phone, and they would help me. I went home and called 611 as instructed got disconnected the first time. After about 20 minutes on the phone my $45.00 was added back to my account. Tuesday spent a total of about hour and 20 minutes with this problem.
Thursday 09/25/2014:
I made a late-afternoon text to my boss, about issue with one of our customers. My boss always answers my texts. I thought, well he was working with one of our customers.

Friday 09/26/2014:
Friday morning is when I discover my cell phone was down again, and my text had failed. I went back to the Customer Service and asked this time to speak to a Manager. I had to wait 30 minutes to sit down and speak to Kismet. Kismet was kind and concerned with my needs. Before I talked to Kismet, a manager came over and expressed her concerns with my problem. I did not get her name. However, it was about 2:30pm. The best way that I can describe her was a short lady with dark hair very nice as well. I asked her why would someone over-ride the notes that Margareta had put on my account and once again give my number back to Mr. Walker. I would think notes would also say not to use this number. I understand she could not give me an answer.
Kismet text to call the center with my problem as, I sat down with her. My phone was turned back on once again. Notes again I assume were added to my number. I asked Kismet about AT&T giving me some minutes for all the aggravation. Whoever Kismet talked to offer to understanding was 450 minutes.
Saturday 09/27/2014:
I came back to Customer Service to see about compensation. It was around an eleven in the morning as best as I can recall. My phone was working. I talked to a young African man. He informed me Mr. Walker name was back on my account. He walked over and talked to Kismet. After talking to Kismet, he told me I could a get a new number. In my mind, I am being too much trouble for AT&T only being on the ten cent minute plan. I told him that was unacceptable. I have this number for several months. I further told him you are a man; walk in my shoes what would you do if you were me. He was apologetic. I need raise my voice at this time because I was mad.
I went home and called 611 once again. Had a new password installed your agent was very helpful. Possibly more notes added to my account.
Sunday 09/28/2014
Sunday I got lock out of my phone. I called number listed on your website and got a man called Malachi. What I thought was AT&T asking for code was, in fact, my Breeze phone code. Malachi helped me through this issue for which I am grateful. All of your Customer representatives have been extremely helpful, courteous and a genuine caring about my problem. I want to thank you personally for that.
I would appreciate someone from your office look into matter of why my cell phone number is continually being taken from me. With all the notes in place, someone is still disregarding those notes. My question would be why? Thank you in advance for your help.
Dennis Watkins


ken faust September 28, 2014 at 3:27 pm

Called AT&T to find out about my wife’s cell phone, the man I talked to would not transfer me to a supervisor to find out the why the problem had not been fixed.He refused and transferred me to a translator. He was a very good example of an AT&T employee that sets a bad example for you. I will not be renewing my account when my contract expires,even though I have all AT&T services They will be gone as soon as possible . I’ve had AT&T services for many years but this guy I talked to on Sunday shows that you don’t care about your users.
Ken Faust


Georgia Flanagan September 26, 2014 at 4:26 pm

I called technical support on September 8, 2014 @ 10:45AM and spoke to David; I needed to make some changes to lower my bill. We discussed some options and I even changed my high speed internet to save $10.00 a month; he offered me a promotional for 3 months that would decrease my bill and we went over all the pricing and I asked, “are there any charges that you haven’t mentioned?” He said, “no, that even includes all the taxes.” I said, “that’s great, this will bring my bill down, let’s do it.” WELL, today I get my new bill and guess what? IT’S ONLY A FEW CENTS LESS!!! SO, I call them and try to explain that this is not the deal I accepted and was told, “sorry, but there’s nothing we can do, you’ll have to pay this for the next three months.” THIS IS WHAT I HEARD; OUR EMPLOYEES CAN LIE TO YOU, MISLEAD YOU, DO WHATEVER IT TAKES TO GET YOU OFF THE PHONE AND MOVE ON TO LIE TO THE NEXT PERSON IN LINE AND THERE’S NOTHING YOU CAN DO ABOUT IT!! This is wrong, wrong, wrong! Nothing good comes from a lie; it will boomerang!


latosha gadsden September 26, 2014 at 9:21 am

i went to at&t lastnite on dorchester road in wescott in summerville south carolina shopping center because i couldnt work my new iphone and the ladies in there were awesome… they had great customer service, patience, and was very friendly, althought the store closed at 8 they were there 35 extra minutes just to make sure i was satisfied with everything and i really appreciated that… i havent had customer service like that in a looong time so i tip my hat to you ladies… martyne gibson and elizabeth mcelveen ( i hope i spelled the names right) keep up the good work and i hope you guys have a great day!!!


Dana Cox September 24, 2014 at 4:43 pm

Hi, thank you AT&T we have fought over the fact that I bought my phones from Viaero Wireless. We have receipts. Then we made the mistake of getting AT&t. They could not port my phone numbers or activate them but they turned it over to a collection agency. Which you know what this did to my credit. They said oh it was just a glitch. I was trying to get a loan at the time, that failed. Thanks for alot of hours on the phone and waisted time. I hope some one in this company cares to try to fix this. It also tooki about 6 monthes to get them to understand we did NOT buy our phones from AT&T.


Carol Jackson September 19, 2014 at 8:19 am

You think the customer service is bad, the retired employees are being thrown off our insurance. The “exchange” wants to talk to you but can’t tell you what it will cost!!!!!!!!!!! Our insurance (secondary) fee the some former employees have been able see to are “outrageous”, our benefit office is off shore and could care less…………….were are on fixed incomes!!!!!!!!!!! AT&T WE ARE BEING RAPED BY YOU AND AON!!!!!!!!!!!!!!!!!!!!!!!


Dyan September 18, 2014 at 11:24 pm

Heather at the AT&T store in Ponderay, Idaho is GREAT! She is courteous, knowledgable, and professional. She, and people like her, have kept me loyal to AT&T for 22 years!


Tammy September 16, 2014 at 12:37 pm

I need help on my cell phone bill because of loss of work and need it as soon as possible because this is my main number for work and doctors


Lindsay Wyburn September 16, 2014 at 11:21 am

After submitting my comment and reading the other comments I don’t understand this website where we can add comments. It is obvious that the CEO, CFO, and COO don’t give a crap or there would be better service to their customers.


Lindsay Wyburn September 16, 2014 at 11:20 am

I want to let you know that AT&T uverse is the worse company I have ever dealt with!! I have had an issue with my cable for approximatly 2 weeks. I have had 2 techs come out when they actually showed up. I have had 2 no-shows without a phone call to tell me they are not coming. That is BS!!!!! Now I am being told there is all the “sudden an outage” in the area so they will not send someone out to me house to fix the inside until that has been fixed. I am so fed up with your company. I have an appt with Time Warner and will be cancelling your services as soon as I can. I will also be spreading word to not have services with your company. Your techs on the phone don’t know their heads from their butts and do not communicate with each other. I know in my record it probably states I was rude as well but that is because your techs lie and don’t have the correct information. They set up appts and make you waste your time waiting on them to not show up. I will NEVER have this service ever again. I have never been so disgusted with a company before.


BOSE T IDICHERIA September 16, 2014 at 10:30 am

People never ever order any phones through AT&T, you will get trapped.I am suffering more than a week, I don’t have any cell phone. The new iphone I received was deffected returned, nobody is taking responsibilty now.I am prearing letter to submitt the CEO and other direct board members.WORSE CUSTOMERS SERVICE WENT THROUGH MY LIFE!!!!
We’re AT&T customer for over a decade. On September 1st we called AT&T to upgrade existing 4 wireless lines plus add one more line for our daughter, then customer service offer over the phone 4 iphone and 5 lines as family next plan for 18 months. We ordred 4 iphone 5cs and one regular line. When we received the phones we called to activate the lines, the monthly amount and terms completely changed, we become trapped. Then one off my phone was defected, and when try to returned according to 14 days return policy, and called customer service more than a week straight 4-5 hrs on phone, tokk one day off from work to just call this co.,no help I want the responsible party to check my I’ll put it in my email or letter, how many hrs I spent last 7-10 day with customer service.


Curtis Bell September 15, 2014 at 2:49 pm


AT&T has installed a large cable ( app 2 inches in diameter ) onto my property from the building immediately adjacent thereto. This cable comes off the neighboring office building and goes into the ground ( my property) presumably to the street.





kaleo paiaina September 14, 2014 at 12:41 pm

I have a problem.. I sat on the phone for 3hours and no body could help me … I have two phones one business and one personal that I use .. I have two more phones that we use with you guys…. my personal phone the import for the charge broke and i have insurance so why do i have to pay 200.00 to have it fixed when i didnt break it .. whats the point of insurance that i pay every month for it …. so. Well im on the phone with customers. Service. They are rude one hung up on me the other had me on hold for a half in hour and then I asked for supervisor/manager I tell him my problem and he hangs up on me too what kind of people you have working for you.. if you ask me your customers Services is very poor.. if i didnt have a 2year contract with you guys i wouldn’t recommend your company to anyone ….


Teri Grimmer September 14, 2014 at 10:58 am

I am a bundled AT&T customer. I have been an AT&T customer for over 45 years. I am now without my landline service and there is no help available for 72-96 hours. The level of service has dropped drastically in the last several years. Now, all that you get are the scripted apologies from employees, many who do are from outsourced phone centers and have a very poor command of the English language. There are not enough employees for repairs leaving many of us without access to 911. I live in an area where the AT&T cell phone service is terrible so even my “backup” service is poor. There should be prioritization or repair calls for those of us that live in more rural areas and are a distance from neighbors. I was NEVER ASKED IF I WAS SICK, DISABLED, HAD A MEDICAL CONDITION OR IN NEED OF ANY HELP. I was simply told that I had a “ticket” for a repair in 96 hours which was moved to 72 hours after one of my adult daughters called and complained. While you sit in your corporate towers and attend your many “important” meetings, please remember your customer base is made up of people just like me. Oh, I forgot to mention, I am also a registered nurse(40n years experience) in the operating room of a large Level II trauma center and they are not able to reach me in the event of a disaster. Call forwarding to my cell phone by AT&T only allows the cell to ring once and the call is neither recorded or shows up on my cellphone. For legal reasons, I have copied all chats and have had my account documented.


Vicki Stock September 14, 2014 at 12:36 am

I (Vicki Stock) contacted AT&T about the $160 4 lines, unlimited text, unlimited talk, 10 GB since were paying this amount for 2 lines and 4GB of data. The agent said my husband’s (Carl Stock)plan – acct#534146141167- was eligible for the upgrade and proceeded to walk me through the process. He advised that the best way to do this was to create a new group with the 10 GB plan, then when the phones came in I was to call and make sure they switch the 2 existing phones to that plan. On 7/27, after receiving the 2 phones that I picked from the website because they were listed as free with a 2 year contract and the agent confirmed this was a website “deal”, I called and asked the two existing phones to be switched. I asked the agent if the bill would be $160 going forward and stated that it should be, not including taxes and fees. I got my first bill after the new plan was put in place, but I already sent in 160.52 based on my previous bill. When I called to ask what was the reason for the $299 bill, the agent explained my bill was incorrect, made the credit adjustments and stated that I still owed 97.62 for the remaining prorated amount. After I paid that she assured me that my future bills would reflect the $160.00 plus taxes and fees. I got my second bill since the plan change and bill came out to $296.24, when I called this time, the agent told me that my phones on the 4GB plan were not eligible for the discount to make the bill $160 plus taxes and fees. That those phones preceded the date for this plan. (I verified when I first ask to upgrade to the 10 GB plan that the phones were eligible and was told they were.) I believe the agents I dealt with were deceptive to get me on the 10 GB plan, based on the way they asked me to set up the 2 new phones and even though I was assured time and time again that my bill would be $160 plus taxes and fees, that was not the case. I believe that the representatives of this company are not transparent and clear about what future billing amounts are leaving customers at their mercy to where they stuck with whatever they come up with later, They refuse to honor assurances they provided over the phone. Their phone conversations are recorded, so I hope that someone will take the time to review the my phone conversations over this matter and stop them from continue to practice business in this manner. To make matters worse because I can’t return the 2 new phones, they would only suspend them for 6 months and stated they can put my 2 other phones back on the 4GB plan. All this means is I am paying the equivalent of 2 4GB plans. I am reconsidering all my business with AT&T. I have also filed a complaint with the Federal Trade Commission.


Paulina September 11, 2014 at 7:19 pm

It is not surprising that the Wall Street Journal rates AT&T customer service as the worst in the industry. Today I called in with a question about my wireless account. I will be traveling for the next seven months and have put my account on hold for six months. I will be paying the $10 fee and I will continue with my contract when I return but I will never renew the contract. I asked the representative to make an exception for my circumstances and unlock my phone, even though my contract is not completely finished, so I can use it in Asia. After almost 2 hours of being passed around between people and got the floor supervisor and in North Carolina store. He would not give me any of his information nor his full name. Finally after another 15 minutes of arguing with him I was able to get his name, Ryan Wyles. I am not sure how this man ever became a supervisor. He said to me that I can leave the company because I’m not getting my way and what I was asking him to do was just trying to get my cake and eat it too. I work in customer service is a while and would never talk to a customer like that. Att would have had my business for a very long time but after this experience I will most certainly not be renewing are returning to this awful company. The fact that they do not have a email, a corporate customer service representative or a phone number where you could call them back at is ridiculous. But I suppose that’s because they would be overwhelmed with the amount of unhappy customers that they have. A loyal customer over the span of a lifetime is much more valuable than a $185 cancellation fee. I have been with the service for almost 4 years and that will be the end of it. You really should train your customer service representatives a little bit better on how to talk to the customer


carmen montes September 10, 2014 at 8:15 pm

My service for my home phone line connection was today from 8am to 5pm.tecnition never came or call my mom is 79 years old i can belive that att have so poor customer services so sad no wonder att customers go to a diferent companies for cell phones.i wish an other companie probide home thelephone so i dont have to deal with this inconvinients.the worst companie and service ever i call customer services the wait time almost 40 minutes.the second call from department to and other one.


Frankie Freitas August 31, 2014 at 7:37 pm

My service area is Fresno California. I had an appointment on August 18th to have the phone jacks in my residence repaired so I could have basic residential phone service. The technician never came to my residence only completed work at the box. Called AT &T on August 19th to report that the technician never showed up to repair the phone jacks inside the house. I was told the technician was unaware that the phone jacks needed to be repaired but that I would be contacted to schedule a date and time for the technician to come out. I waited for a phone called and never received one. On August 25 called AT&T again. I was transferred from department to department and was on hold throughout this process for over 1 hour. I was told a message would be sent to the appropriate department and someone would be calling me. On August 27th, still no call so I called AT&T. Again, I was transferred from department to department and this process took 2 hours. I was told there was a problem with the lines and it could take 2 days to a week to get the issue resolved but someone would contact me. At the writing of this post, I am still without basic residential phone service and I have not heard from anyone at AT&T. I have never experienced such incompetence in my life. I would appreciate you looking into my account because I can’t have my Directv, internet or my security system installed until my landline issue is resolved. I can not move into my home until I have the security system installed. I am tired of sleeping on my daughters couch! Please HELP!!!!! My account number is 5592377031. I hope this type of customer service is not acceptable. Very Dissatisfied Customer !!!


Sharon Walker August 28, 2014 at 12:38 pm

I can’t believe as a long time client since 97 that I called to get a new device due to the defected samsung 3 . They always send me used replacement which is not working, then i tell the rep I need a new phone,now she tells me I need to pay 25 dollors ontop of the already expensive fees to cancel. No choices, Poor services, bad customer service help and HIGH bills.


Karen Lee Hyatt August 27, 2014 at 7:08 pm

I am a long time customer with bundled services – TV/Phone/Internet. I have been out of service for 72 hours at this point – my 3rd appointment for a technician is today between 4-8. Hopefully, they are able to make it tonight. Previous appointments were cancelled because the technician was too busy and could not get to my by 8 p.m. I have serveral question that I want answered and the answers will determine my next steps. I require either answers to these questions or a contact who will answer them directly and honestly. I have been told I am a priority over new installs but I find it very difficult to believe ATT Uverse has so many issues it takes 72 hours – or more depending on whether I see a technician tonight – to correct all service calls. So, my questions are:
1 What is my “service area” How much territory does a technician have to cover
2 How many technicians work in my area?
3 Has there been a reduction in the number of techs in my area – or other areas?
3 How many new installs have been compelted in may area Monday thru Wednesday this week – 8/25 – 8/27.
I am sure you can see where I am going with these questions. There are several factors I know however, I believe greed is the controlling issue. Because of the bottom line – I believe your are running a very tight ship and not maintaining enough technicians to provide even adequate customer service and, in an effort to continue to build revenues you are prioritizing new installs above service requests of you loyal customers.

A response is requested and if not received I will take the next step.
I am a professional and consider customer service may main selling point. All calls/emails are responded to within 2 hours and with my clients, if the resolution is not made a priority – the client is lost.


Tommy Saxon August 27, 2014 at 1:40 pm

Do you read and respond to these emails?
I am having problems with getting my att services restored to my satisfaction.
I have been attempting to get help since 2100 hrs 26 Aug 2014. my att email accounts have been frozen, locked out. I have been trying to restore service since 2100 hours aug 2014. I have called 877-303-2243, 800-288-2020, 800-331-0500,800-288-2747, more times than I can count. The animated service is no help, forgets where he is at and request acct info to many times. I need help to resolve this issue. CAN YOU HELP?


Leslie September 9, 2014 at 10:01 pm

I canceled my service with AT&T effective 6/30/14; because I relocated to an area AT&T does not have U verse service. To date I have not received a refund of the credit on my account for $129.28. I have put in 4 request for the credit to be refunded called 800#. Each time told it will be 7-10 days and still no refund. It has been over 60 days since I canceled my service. But u guys were quick to take your payment for the final which I never received. I could not access my account online to see how much the final bill was. I even gave you guys my forwarding address- no final. Then you debit my checking account for $210.00 , final bill per your reps. This caused my checking account to be overdrawn, had I received the final bill or been able to access my account to budget accordingly. I called your office and requested the debit be reversed. Your reps tell me I was o. Auto pay and that I could not have removed my account from auto pay. Well I did and I even deleted the checking account before I canceled service. The rep also refused to reverse the charge of $210.00 . Which I dispute because our service was interrupted 2 wks prior to cancelation. I restored my service 1 week prior to moving because I wanted to keep the service. So I would like to know how does 1 week of service = $210.00?

Today I called again regarding my refund and spoke to another rep, I asked for a manager. I then spoke to Tony, manager San Diego office said the first request was rejected didn’t say why. Told me he would submit my request again and I now again have wait another 2-3 weeks for the credit to be refunded. THIS IS REDICOLOUS!!! I WANTED MY $$$ THAT IS OWED TO ME !!! I WANTED IT EXPEDITED VIA OVER NIGHT EXPRESS MAIL NOT WAITING AN OTHER 2-3 WKS. I HAVE BEEN PATIENT LONG ENOUGH; IT DOES NOT TAKE OVER 60 DAYS TO REFUND $$. Hell you guys took your money out of my account. So I want the same thing. PISSED OFF, UNHAPPY CUSTOMER


Jeremiah Messenger August 27, 2014 at 1:23 pm

Att customer service is a joke. Only had service for a few months and never had such a problem with the people regarding the numerous problems I have endured. I just wish that I could call and talk to someone here in the U.S. not a damn call center in the Philippines. Even though what in home services are offered sound great at the beginning. If I would have known everything will have to go through someone in another country to resolve an issue with an American based company, I would have never signed up. I will be sure to let everyone know how crappie and annoying ATT is. So pissed.


Brandi Acison August 27, 2014 at 12:21 pm

I have been trying for EIGHT YEARS now to get DSL. I have nearby neighbors who have it, I keep getting the run around. I would like DSL please.


patty manley August 27, 2014 at 9:45 am

I have had the worst customer service these last 3 weeks. I ordered a wire less receiver and I got hung up on 4 times, got lied to about the box coming and never showed, switched from person to person. I just want the wireless box and it took 3 weeks to get it. Finally today we have someone coming out and bringing it. Please please work on your customer service. I feel that we were not treated as a customer. My account number is 135241916 I would appreciate you look into this for me and get back to me.

Thank you patty


Richard Sheppard August 26, 2014 at 5:55 pm

I have a big problem with the 150 Gigabyte Cap that is set in place for dsl service. This is the 21st Century and there are multiple gaming products computers and Laptops. They all use bandwith. There needs to be a serious over haul to this Cap Limit. Say in the 250 to 300 GB range. Most Xbox one games can range and be above 35GB. So please raise this limit I’m sure that I’m not the only one suffering from this.



Ronald Wood August 25, 2014 at 1:10 am

Randall L. Stephenson,

You have a SERIOUS PROBLEM with your U-verse Television System in that when I do a Search or a Program Lookup, I often get INFORMATION NOT AVAILABLE AT THIS TIME!. What a CROCK of BULL S–T. You know the name and it appears on your index but you CAN’T FIND IT? Your system has a BIG BUG and you had better get it fixed it you want to keep your customers. I would NEVER let software get into production unless it was TESTED. Obviously, someone did NOT DO THEIR JOB. Frankly, I think ATT owes ALL THEIR CUSTOMERS FREE SERVICE UNTIL YOU FIX THE ERROR.

I’d love to hear from you about this problem but you’ll try to sweep it under the rug by ignoring this message and hope that I’ll go away. YOU WISH.



Susan Swanson August 22, 2014 at 8:35 pm

I am contacting your corporate office because I your company has been unresponsive. AT&T contacted me to switch the boxes in my home for my home telephone and internet. Within a few days of installation, I lose telephone and computer service for hours at a time. I live in a rural area, so cell phone service is not guaranteed. Therefore, without my home telephone, I have no way to contact anyone for emergency services. I have a family member residing in the home with a serious medical history, and another family member who lives nearby and relies on me as primary support, because she does not drive. The lack of telephone service is a real issue. I also lose internet service, negatively impacting communications for school work and employment. i have contacted the company 4 times to get this repaired. The first time, the appointment was between 4-8 pm. No one showed. The next day, the appointment was supposed to be between 8-12. This was then delayed until 2. By 4:30, no one showed. I needed to get medication and could no longer wait. I contacted AT&T and they said no one could still come that day but they would come the next day between 8-12. I waited from 8 am until 8;30 pm and no one showed. My last attempt was for service today, between 4-8 pm. It is now 8:28 and no one showed. There is no live person to speak with. Although I have been a customer for many years, I am about to give up on your company as a service provider. You have failed to meet your contractual obligations to me as a customer. It saddens me that an organization that was once so reputable has now become completely unresponsive and unconcerned with its customers. I hope you address these issues soon or your company will fail to continue to exist.


tera goode August 22, 2014 at 7:23 pm

My first bill that was due not long after we got our phones was $272 which had unexplained data overages we were supposed to have ten gb for two phones so finally after four people and two hours on and off hold Bill Alan gives me credits for all the hassles which makes my first Bill $104 which is nice and he promises me he will correct these errors and fix my data problems before my next Bill because he needs help from another supervisor.and that I will not have any data overages on my next Bill show up Well lo and behold I get my next Bill and bam it’s $321 with $75 of it in data overages. I call and get spoken to rudely like I’m stupid and I get no resolution just the run around. Why is this not corrected somebody fix this please !!!!!!!!!!!!!!!!!!!!!! No wonder u lose so many customers I’m about to go back to Verizon so over this damn hassle !!!!!!!!


starr August 22, 2014 at 6:47 pm

I received a brochure saying if you got Internet for 24.95 you could get a xbox or TV or tablet an I called in about it no ware on the paper does it say u have to get home phone too. So I called in I was on the phone for two hours they transfered me threw six ppl an just to be told qualifying Internet means bundle. I mentioned that on the community chat site an was basic lyrics made fun of because I can’t read very good It says qualifying Internet speed not bundle package an I read it right. It’s syber bullying to make fun of ppl I was in special needs classes from 1 grade till high school an I was degraded in front of everyone when I have reps saying I’m right. AT&T has poor customer service an what ever happened to customers always right.


LaTafta Miles August 21, 2014 at 5:51 pm

I have tried several times to contact AT&T’s C.E.O.’s Randall Stephenson”s office. I have been trying to file formal complaints, but I am assuming that since you can’t talk to anyone, that they don’t have a Complaint Resolution Department.

I bought a Windows 8 Nokia Lumina 925 cellphone June 10, 2014. The phone completely stopped working on August 20, 2014 at 11:15AM. I called customer service the same day from a co-workers phone, and AT&T Tech’s Department walked me through the steps to try to fix it The phone began to work, but quit working 10 minutes later, and it has not worked since. Later that same evening, I called AT&T again. The representative told me to take the back cover off my phone to make sure the battery was OK. She also had me to try several other things to get the phone to work. I did everything she told me to do; consequently, nothing worked. She advised me to take my phone to their Warranty Division in Baton Rouge, and I did. There, I was informed that the SIM card was bad. They tried several SIM cards, and none worked. Then, an employee told me that they could not honor my warranty because the back cover was taken off. I informed them that I was told to take it off. They stated that they could not give me another phone until a manager was there. I returned today, thinking I would receive a replacement cell; however, my warranty was not honored. I made them call the Warranty Division for AT&T, and I was told that someone would call me on Monday afternoon.

I must say that AT&T does not give a DAMN about its customers; however, I do have a question for Randall Stephenson? “Does your cell phone work?” If it does, then you must not have AT&T as a carrier!!!!

Your company sucks!!!!!!!


Bradd August 18, 2014 at 8:54 pm

Good Evening,

first off after reading the massive amounts of comments with somewhat similar experiences I am not even sure if this is worth typing or that I will get a response. I have filed a complaint with the better business bureau in addition I will be forwarding all typed correspondence to media outlets and to the Military channels to warn other Service members as well. My phone was stolen on June 21st 2014. On June 22nd 2014 I purchased another iPhone and reported the stolen phone through AT&T via the store and then customer service on there “blacklist” or so it is called. On August 17th my stolen phone was recovered by law enforcement at a local pawn shop through the leads online system they are required to use. Never the less I received my phone back what happened next underscores mismanagement and a total lack of care or compassion by AT&T. I went into the branch with both phones to speak to a customer service representative and it was pointless. I was told there is nothing they can do unless we are close to our upgrade. The representative told us he cannot help us and that he does not have authorization we would have to call customer service. We at that point called customer service to no avail, the person was rude, un knowledgable and lacking in competence at their job. When we tried to get the blacklist block removed we were told that it was never initiated. When ask to speak to a manager we were denied that right. I find this type of customer service implore able and disorganized to say the least. I would think treatment of customers would have been better considering the size of AT&T. Please contact me for a resolution.


Pat August 17, 2014 at 1:10 am

My first question…Does AT&T corporate office respond to all of these numerous complaints?
I am thoroughly frustrated with trying to get an issue resolved that has gone on for over a year!
I had a bundle with AT&T and Direct TV where AT&T was only providing the wireless service in 2012. Monthly bills were only sent by Direct TV. The Direct TV bill is paid in full since the service was terminated in August 2012. A bill from AT&T for $349.00 has gone to collections (and I have always had excellent credit) and AT&T continues to give me the runaround. I get hung up on, disconnected (this is supposed to be a phone company), the customer service is beyond horrendous and representatives have committed to send copies of the bills so this situation can be resolved. I spent two hours on the phone with them today since I have not received the bills that were promised a month ago. When I was told that I would need a COURT ORDER to receive copies of the bills that were over two years old, I COULDN’T BELEIVE THIS. I have been trying to talk to someone that could handle this since the contract was terminated over a year ago. Over the past twelve months, I have spoken to Amy, Teresa, Thame, and today, Chris among a dozen others. None of the customer reps appear to know what they are doing or have been told to keep money from customers at all costs. Please know that I am going to see this to the rightful end! I need someone from the corporate office to contact me via e-mail ( on Monday, A ugust18, 2014 with a direct number that I can call a customer service corporate executive and take care of this immediately.


kgm August 16, 2014 at 6:14 am

AT&T put on a surcharge after I paid my account in full last month with no explanation and then sent me a late notice for 31 cents. I called to ask what the surcharge was and they said that I was in California and that my next bill would have an explanation for it. The next bill came and there is no explanation. My mother got a surcharge of 26 cents. If everyone in California gets a surcharge and no one notices or can’t get an answer AT&T will continue to make millions from these small surcharges that they tack on everyone’s accounts! Watch your bill you probably got hit with it.
There is absolutely no way to contact AT&T and get an answer! Calling didn’t work and there is no e-mail listed on any web site to send in a complaint.


Samir Radi August 11, 2014 at 8:59 pm

If you think you had a bad customer service experience; read this:
It all started when I had a sticky key on my AT&T Blackberry Bold and called customer service for help and spent a good two hours with them before they agreed to send me a warranty replacement phone.
After receiving the new phone and started the activation; the phone failed to send or receive any data.
Again I called AT&T customer service and spent numerous hours with different technical support and got different answer/solution from each one of them and by that time I was ready to cancel my service but unfortunately I was about to leave the country on business trp.
One of AT&T technicians suggested changing to a different newer model phone (Blackberry Z10) and he will try to get his manger’s approval (he failed to inform me that this will automatically renew my 2 years contract which I found out later from my company). I agreed and asked him to expedite the shipping.
Sure enough I received the phone the second day but to my extreme surprise it was the same old Blackberry Bold.
Again, after few hours on the phone with customer service they admitted that they have made a mistake and will go ahead and ship the new model which meant that I have to leave the country with a partially/limited working phone.
Three weeks later and after returning from my trip and checking on the new phone I found out that they have sent it without the battery or the SIM card because someone at AT&T did not realize that the new model is not compatible with the old one.
Again, very frustrated and angry I called customer service and had to request a manger to explain what happened to get them to send me a full package including the battery and SIM card.
After few days I received the new package, but it did not include the SIM card.
Again, I called customer service and they advised me to go to the nearest AT&T store and get a SIM card.
At AT&T store they told me that they could not give me a SIM card because I have a business account and I need to call them back and request them to ship me a new SIM card.
Again, I called and explained what happened in the store and they promised to ship me a new SIM card.
I did receive the SIM card the second day, but it was the wrong size SIM.
Again, on the phone with customer service and they advised me to go to a different AT&T store to get the correct size SIM card and again the store manager gave me the same answer as they did before despite the fact I had to request that AT&T customer service call the store manager before I go.
By that time I had no doubt what so ever in my mind that I will never ever do business with AT&T and went to my business manager to cancel my service and move me to a new carrier.
If you’re that AT&T big shot who smacked someone down with very poor customer service, you’re in trouble.
The news of just one negative experience can travel to thousands of people within minutes these days. We have all sorts of tools at our disposal to spread the stories, the gossip, the rumors, and not just within our circle of friends or peer group.
Think about that a minute. You screw up with one customer – without even realizing you did, or maybe even with full knowledge that you’re pissing that person off – and suddenly someone halfway around the world knows everything about you.
That person will never do business with you again ever.
Big deal; He was pain in the nick anyways, right?
Wrong. You lost the client that you had, and you lost every client that could’ve been – all because these people heard you sucked. Within 24 hours, you’ve lost tens, hundreds, even possibly thousands of customers you could’ve had.


Don Amthabhai August 8, 2014 at 10:51 pm

I have no words to describe the service I am getting from AT&T Uverse! From July 18 to now (and it is still going on), I have been without internet service for 10 days, land line phone connection for 12 days, TV service for 12 days, and even though I bought Max Turbo internet package on August 4, 2014 in hope for getting better upload stream and was suppose to get installed and checked on Friday between 1pm – 3pm (no one showed up and I have email to confirm that someone should have been here between that time), I am asked to wait for tomorrow’s appointment between 4pm-6pm. I am still getting less than 1 mbps speed for upload and I have spoken to over 25 people at AT&T without resolution. Every time you call, you have to start over again and again. I am not sure if Randall Stephenson is reading these reviews for his company, and I hope he does, but no one should have to tolerate this type of service. No one is capable to taking ownership of the situation and no one follows up. If you have a choice of of obtaining other service providers, please do so and don’t get stuck like I did since they are the only providers where I live!


Mary Fairlie August 8, 2014 at 6:10 pm

AT&T gets a zero in my book for customer service. This company makes promises to get your money, but they do not provide service in an efficient and timely manner. When you try to talk to someone on the phone, they keep you waiting (they kept my husband on the telephone for one hour last night) and still do not resolve the problem. If it were up to me, I would cancel our service right now.


Bridgette Taylor August 8, 2014 at 1:14 am

I would rather deal with a Life Line cell phone than to deal with AT&T. They have the worst customer service than any phone company I’ve ever dealt with , and their representatives try an put on like they can help you no matter how many times you hang up and call back everybody got the same line’ I’m sorry to hear that but I can help you that’s just to be nosey and give yhem permission to look in your account. I wouldn’t recommend AT&T to a dog. But imma solve my own problem and cancel my service.


JANE MCCOY August 7, 2014 at 7:11 pm

It is disgusting how AT&T quotes one price on conversations that are claimed to be taped, and bill you at a totally different rate!!! If you ask for ANYTHING in writting – they are very quick to say, “NO, we do not do that”. Furthermore, if you request they refer to or access the “taped conversation” they totally disregard the option. Outrageous. If anyone has figured out how to take a complaint to the top, as another customer posted above, take it to someone who CARES at AT&T – Please respond. Otherwise, I am committed to sharing my AT&T night mare to everyone, every where. I will go to coffee shops to access the internet and resort to paying bills snail mail.


mike August 19, 2014 at 10:42 pm

I have been over billed for four consecutive months and between my wife and myself have spent almost 10 hrs on or in customer no-service


Tracy McIntosh August 7, 2014 at 3:56 pm

Executive Group,
I received your email last night regarding ATT decision to end the smart limits data service. This is the last straw for me. Your CS rep convinced me in March to move my family’s phones from individual unlimited plans to a family plan to cut cost by having to Data limits feature. Now several months later you turn it off. NICE GREEDY MOVE. I’ve been a loyal customer for 10 years even switched from comcast to u-verse at the same time. We’ll I will be leaving shortly. I will also be disconnecting u-verse as soon as the contract is up.


Lonnie R. O' Neal August 6, 2014 at 12:00 am

I am writing AT&T Corporate Offices to address my concern with the level of customer service that I have received from your organization as of late. I have been an AT&T customer for decades and have never experienced the level of poor customer service you are currently providing to your loyal customers. I would like to be contacted by a AT&T Corporate Executive to further discuss my concerns and frustrations. THAT IS IF ANYONE AT THE CORPORATE LEVEL CARES ABOUT THEIR CUSTOMERS!


Eva Ellison August 4, 2014 at 2:13 pm

So I wanted to upgrade my phone, was no longer under contract so I decided to do the At&T NEXT so that I was not going back under another 2 year contract. I never purchase the insurance on phones but decided this time due to the price of the phone with no contract it would be a wise thing to do “WRONG” I am now paying $600.00 dollars for a $400.00 dollar phone and am on my 5th replacement phone because the ones that they send out are not new but refurbished but if you question the reps for the insurance claim about the phone they tell you they cant give you that info and then finely one says no they are re manufactured phones , Well hello that is the same thing they are sending me someone else”s broken phone… Really I am paying $10.00 a month for this rip off insurance it would have been cheaper and less of a pain in the rear to have just went and purchased a new phone at cost, And now they don”t even have the phone I purchased so I had to choose a different phone without seeing it first. So here is to hoping number 5 phone at least works properly. Because once you start a claim with this company you can not stop it, even if you are willing to send back the phone. I must say at the end of 18 months I will be looking for new options for cell phone use, even if I have to go with pre paid, Att You need to re think customer care and service. And your insurance is a joke….


G... August 1, 2014 at 1:13 am

The most unbelievable & discusting customer service ever. One hand does not wash the other for sure!!!!!!!!!! No one knows what the heck is going on at all not even management. They have brought me to tears & let me tell you this is not easy to do!!!!This company sucks!! If you are reading to see if you should or should not use this company for ANY service at all. STOP right here!!!!!!!!!!!!!!!!!!!! DON’T even loose any of your precious time out of your day & Life. Life is too short to waste on these morons!!!!!!!


Brenda Scott July 31, 2014 at 10:52 pm

Bottom line AT&T offers third world customer service and frankly they do not, I say do not care about their customers. After reading the various compliants I realized it’s not just me other have experienced the same humilated treatment.


James gray July 31, 2014 at 10:16 pm

It so sad you can not talk with someone at the corporate office ,on your web, it give you the corporate phone num and the CEO name the CFO name and the COO name, maybe I need to find someone who care about the people , Rev.JamesGray


Skye Borges July 30, 2014 at 1:21 am

I recently decided to go with At&t and went to the website and wanted to order Galaxy Note 3 for my husband and I as a anniversary gift. Well the wrong phones were sent to us! We called and they apoligized and promised we woukd get them the next day and we waited and still no note 3’s. We called again and they said they were in back order and now we will receive in two more additinal days!! A rep sent us to a local att store and said there they woukd give us the phones but was tokd differently and no resolution! ! Called att again and eas transfered 4 times and was on phone for 1 and a half. A rep said she would throw in a Samsung Galaxy Tab at no charge and she processed order but then was tokd I had to pay like 55 dollars??? What is going on? I need some one from corporate to please call or email me on how they can make this right and quickly.


p. sidran July 28, 2014 at 9:02 pm

Did you see the movie with Bill Murray called “Groundhog Day”….all about the same day over and over. That’s what I’m going thru with uVerse. Got a great offer when I went to the store; better service more options better price. How can you say no? Switched to UVerse after 40+ years with the same number. Worked great….I could call anywhere…the incoming calls and the inability to use ringmaster on one of the lines (fax and tel on same line..different tel no. for fax to pick up…..not available on UVerse. No incoming call for 3 weeks. Switched to old att on the fax line and then the other line stopped getting calls.. seems that it was disconnected from UVerse. but ATT says not our phone, UVerse says not my phone. Tech here today says UVerse but reps at tel say not possible. So this goes on daily..put on hold when you ask for employee ID then disconnected, call corporate to speak with executive and disconnected.. I could not have written a better comedy except that I am a doctor…maybe yours…and cannot get home calls from family, patients, friends. Yes my cell works but just a limited number of people have that number.
Each time I try to explain to a service tech they connect me with a retention tech and in the past month no less that 27 hours of on hold, explanations by me…getting cut off or being told by a recording after holding 25 min. that the office is closed and to call the next business day….ATT GIVE ME BACK MY OLD PHONE !!!!!


Nonya July 26, 2014 at 6:42 pm

I spoke to receivable, billing, and tech support and it shows in there system on my account that I had returned the equipment and still my account cannot be adjusted for 20 business day.


Nonya July 26, 2014 at 6:39 pm

Because my ATT uverse account shows that I owe a past due amount on my account which I do not because I return the equipment, I am unable to get an iphone or ipad with the ATT wireless service. I already have the ATT wireless serivce but want to add to more lines. ATT will not credit my account for the return until 20 business days after I returned the equipment. You call that good customer serivce, RIGHT!!!


Nonya July 26, 2014 at 6:22 pm

I return equipment after I cancelled my tv service and kept my internet service. I cancalled the TV service because I had automated payment and ATT would debit my account when ever was convenient for them ie. skip a month and double up the next month. So through my frustration I cancelled my tv service. I returned the equipment which was a total of 3 pieces of equipment. They would only credit my account for 1 piece of equipment per billing cycle although I returned all 3 pieces at the same time. so it is taking 24 days or 20 business days to credit my account. However if i dont pay my bill for the remaining service I have they will discontinue my services. ATT is the largest in it industry and should be looked at as the #1 Mob or Gangster


shauna July 26, 2014 at 12:04 am

I have paid off an outstanding balance to try and get my services back on. I had called previously and asked how much it would cost to get it turned back on was told a certain amount so ok paid that off then talked to someone else they said I had a bill that needed to be paid off from a while back ok something I must have forgot about fine, asked if there was any possible way to make a payment arrangements so I can get my services back on and they told me no!! Come on really I’m willing to pay it but your not willing to work with me then you will send me bills threating to put it on collections so now I can’t have my services on because your company is not willing to work with me and you wonder why you have outstanding acvounts !!!!! If your accounts are not combined then I should be able to have my services on and a payment arrangement made and be told no!!!! This is poor customer service in which I know because I work in customer service and where I work we do what we can to make the customer as happy as they can be. Your associates should read “GIVE THEM THE PICKLE” or “QBQ QUESTION BEHIND THE QUESTION” so they will know how to appropriately appease your customer especially when one is trying to make things right!!!!!!


carolyn July 25, 2014 at 11:43 pm

purchased ipone 5 1 day later find out i have a defective phone was given a refurbished ipone and charged for new iphone watch out for att&t


Kathy Masella July 25, 2014 at 8:30 pm

I am absolutely discusted with the service I have received with AT & T. I have a shared plan and my phone is the primary account holder and the person who pays the bills. I was upset with the fact that there is no warning about data overages and then I receive a text message that my account is billed $15.00. Why am I unable to have a say whether I want the extra data? Why do you get the right to automatically bill me without my consent? Next, I am told my bill is 236.00 this month (billing cycle is the 23rd of each month. Today is 7/24 and my bill is 36.00 more than last month? I tried to speak with your customer service rep that could not seem to answer any questions without saying “I don’t know, I have to do some research on that”. Next I got the “supervisor” that kept saying to me that he “could fix that” and then hung up on me. WHAT KIND OF CUSTOMER SERVICE DO YOU HAVE! I am absolutely pleased to say that I have taken the liberty of making sure I have told all my friends via facebook that I will never be an at&t customer again! I will begin shopping other plans as of today. Thanks, you really made my mind up for me.


Sherry Bourassa July 25, 2014 at 3:33 pm

I purchased a Go Phone on 4/24/14. I have had nothing put problems. The salesman said it was the best. I purchased a Nokia 520. I have lost service for days at a time . Constantly on phone with service being told by forty different people to do all different things. Went to store last month and David helped me very nice man. He new I was angry, Wanted to swap phone out but they wouldn’t let him at the service dept, Went to store July 22.2014. I spoke with Brett store manager. He got service on phone They said because I have purchases a go phone, They needed 115.00 on credit card to fix my phone. This is crazy. They have documentation of every phone call, I NEEDED A PHONE NOT A HEART ATTACK!. I have contacted the States Attorney and FCC to have a complaint logged .Paying for service and not getting it,


Lex July 25, 2014 at 12:40 am

First, I walked into a local AT&T store in my area and seen my name and number written down on a card and had no idea why. I had not been to the store since the week prior. My information was out in the open for everyone to see, which really pissed me off. Secondly, I stood there for about 15 minutes before someone greeted. Exactly 4 AT&T reps looked at me and not one offered to see how they could help me.


Collette July 24, 2014 at 4:30 pm

My parents have been with at&t for years. So when I went to up grade my dad service I decided to get a Wi-Fi box. When I asked the rep I don’t want anything I have to install sure you’ll love it. Waited a week it arrives I have to get a phone line installed. Immediately went to post office an returned equipment back the same day. Never used or activated service. When I signed up I signed up for the equipment and a month’s service spent over $200. They immediately refunded me my money. This was February, in April checking my account I have $51.33 missing at&t charge. Called up they never closed the account told me I had to wait 90 days for the account to close. Never activated sent equipment back immediately but they charge me for service I never use. Rep stated she could not refund me my money back to my card I had to wait 30days. A check will be in the mail on 5/26. No check called back owe you have to wait 10business days it will be issued 6/13 no check. Called again speak to superior will be on 6/26 no check called again speak to supervisor I will personally have it on 7/11 no check called on 7/17 speak to supervisor oh I apologize it will be there 7/24 no check. Called today got into it with rep would not let me speak to supervisor. Rep name Cory said he would handle it an that there was no supervisor to talk to. Told me there no corporate number an no supervisor to talk to. He was rude an disrespectful an outrageous had to hang up an call back to speak to another rep who immediately let me speak to a supervisor Karen said she will get to bottom of why I have been waiting four months for a $51.33 refund check. Will see August this been since April. Worst service ever I will never purchase use or recommend there service to anyone EVER


Evon Banks July 23, 2014 at 8:04 pm

I just spent 3 hours on the phone with AT&T regarding a refund on my account in the amount of $96.90 on an AT&T account number 216-561-2403-386-5. The matter is still not resolved. I recently went to Uverse and this credit balance is on my old AT&T statement.


Eric July 23, 2014 at 7:03 pm

The WORSE CUSTOMER SERVICE I HAVE EVER RECEIVED, BEYOND DISGUSTED WITH THE EMPLOYEES YOU HAVE WORKING FOR YOUR COMPANY. If i would have know this is the way you guys treat customers i would have never signed a contract with you guys. I’m beyond upset and going to need some one to contact me immediately! I was told one thing when i was signing up and i asked multiple times if i would get charged anything other than the service on my first bill, was told no, now i receive my bill and its higher than what i was told it was going to be, you LIE to your customers to sign up once signed up you want to add FEES UNACCEPTABLE!, and now i get put on hold for 45 minutes by one of your reps because she said nope theres nothing she can do and told me to CANCEL service with your company, REALLY thats the easiest way you deal with your customers?!


Denise July 22, 2014 at 6:43 pm

I am but one customer to you ATT and have not had the best experience with services you offer. I need someone in management to contact me.

Let’s see how far this goes!!


Lee Kolenda July 21, 2014 at 10:30 pm

CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey

I am attempting to contact you to once again, inform you of terrible service, and dropped calls. Please allow me to cancel my contract, due to unsatisfactory coverage. I have made this problem known several times to your customer service reps. I signed up for cell coverage and have yet to receive acceptable service. Thank you.


Airport Transportation Service Inc. July 18, 2014 at 6:13 pm

I am a current AT&T customer in need of help I went to the Norwalk Connecticut AT&T Store than to customer Care desk I was the only one standing I noticed ( 4 ) ATT&T Sale person taking care of other so I waited and waited by the help desk 20 min has past and I still waited than one sale person finished with his customer and he walked away the other man also was finish right next to me and he walked away to help the next person that walk in. so I said to the man do I need a Number to stand by your customer care desk now its over 25 min . I walk out of the store with my wife never to return to it. Tell me is this the service you need!! .


Airport Transportation Service Inc. July 18, 2014 at 6:18 pm

This Store is Located at 777 Connecticut Ave ,Norwalk CT 06854.


Tan Akles July 18, 2014 at 4:16 pm

I have been on the phone a total of 4 hours trying to figure out why I put data block on my phone. I have been a customer a total of 12 years and to be hung up by a manager really puts the icing on the cake. In addition I got billed separately for a international data plan after you have a record of me calling but no record of the customer service rep. telling me she added it. Yet I can’t get my bill corrected. Smh . Your customer service is going downhill fast. Smh.


Dan Maher July 18, 2014 at 3:27 pm

I have been on hold for over 1 1/2 hour, still no phones, we are a Branded Hotel, we would be out of buisiness if our guest waited 1 1/2 to check in. But, since I could not get any help, I did call and say I wanted new service, wow, they called back with no problem, ready to to TAKE money but not ready to earn it….If we did not have to have them I would NOT…


Rae July 17, 2014 at 6:40 pm

A short story. Long wait time, problems not resolved on the first call, transferred to many different departments, given inaccurate information, customer service representatives refusing request to speak with supervisors, confirmations not offered, no follow up from AT&T- It took three months to have one service removed from my account. A service that I was not receiving but I had to pay because the first representative failed to submit the order and I was not given a confirmation number. I have been a customer of AT&T for 50 years and have never experienced so many employees that do not know how to perform the job they are hired to do. It used to be Customer Service- now it is Customer Aggravation!


PAMELA MILTON July 17, 2014 at 2:46 pm



Joseph Funnell July 16, 2014 at 3:53 pm

I am a retiree with 32 years of service with the phone company. I worked for Ohio Bell, Ameritech and AT&T. I am a stockholder in AT&T. When my contract ran out with Direct TV I signed a contract with AT&T to have U-Verse Installed as my carrier. I have recommended AT&T to my neighbors who have had U-Verse installed on my street. I signed up with U-Verse a month ago and still have yet to have my U-Verse service installed. I have made 3 calls to Customer Service and spent hours on the phone trying to get some answers. We were told that the Engineer for this area did not put in enough circuits so we are unable to be hooked up. I could not even get any kind of a date as to when this facilities issue would be fixed. Evidently the Engineer is in no hurry to do his job so we can be hooked up. We were also told we could cancel this order and find another carrier since no one seems to be able to tell us when and if we will get U-Verse service. Since we have had no TV service for two weeks now we will have to make some kind of decision soon. As a stockholder I can’t believe that AT&T would want their business to go elsewhere!!! All I am asking is for a timeframe as to when something will be done. Calling Customer Service is useless as they cannot get the answer from anyone in the Engineering Department. If someone would like to contact me in regards to help expedite this situation I would be very grateful.


Mark July 16, 2014 at 12:46 pm

I just want to know why I still keep getting junk letters and emails after I clearly said I do not want their service and take me off all their email and mailing lists. I don’t know what part of that they don’t understand. Maybe the Better Business Bureau can do something.


Kathy Smith July 15, 2014 at 4:10 pm

Would it be deemed a breach of contract when your agency selects a date for a service and that date no service is established, or a later date is selected that is for the convenience of your company not taking in concern the impact that it may have on your cliental?, Seriously I spent hours on the phone and one person after another hung up, or left me on hold. I make 35 dollars and hour. Will you reimburse me for the 6 hours I was on the phone with AT&T, with nothing accomplished?, I don’t even have your service yet and am ready to scream at the top of my lungs how unprofessional this is, if I had time to acquire the capital to give you some competition I would. It would amaze you I am sure of every one that would jump ship considering your customer service reputation. it is amazing how easy they lie to just get you off the phone, for real, Yes I am putting this out about AT&T, I think I will start a Face Book Page or A Twitter, I want to know how many people you have had place there world on hold believing AT&T would actually provide service as promised. I’d get sued if I breached my contract, and a verbal contract is that, perhaps a class action suit is in order, Ideal!


Tai July 15, 2014 at 2:50 pm

Acct was suppose to be corrected 5-14 from rep Constance error on 3-26. No resolution. Calls to customer service aee 3-4hrs with no correction. I am told contantly that my bill will be corrected but it is not. Please assist.



Amy July 14, 2014 at 11:04 pm

U-verse Issue

I do not have the time to answer a survey that does not even come close to being applicable to my experience with AT&T especially after spending approximately 6 hours of time with 17 different people and 3 web support/chat sessions. Let me sum it up for you much more quickly because I type 100 wpm…….. AT&T – Awful Technical Techies……………..

I requested a technician to get a supervisor on the line which was person number 13 out of 17 on the list I had dealt with, was going to charge me for services even after I told her I had been passed from one person to the next and the entire ordeal as well as how long I had been dealing with the matter. She started talking having nothing to do with resolution so I finally hung up. Is it really worth making that $50 bucks or $15 bucks to lose a customer who has used AT&T for years and now U-verse too? One phone bill alone when I was out of the country in 2012 for work was $2500 dollars. I pay for the phone alone and always have $120-150 per month which is ridiculous especially when I am lucky to get two bars. When I travel internationally for work, the cost is usually in the 4-digit range. I can add up the amount even reaching back to the when you guys were Bell South. The supervisors and clerks need to use some common sense. If your parameters are so tight that you can’t say, “Hey, we are going to lose this customer, if we charge her”, then something needs to be done.” Whoever set these parameters I would like to stick my cowgirl boot so far up their butt that they would be tasting leather. I have documented everything. I was passed around like a hot potato. The only good potatoes in the entire bunch were Ilene (U-Verse department) and Jackie (not certain the department). One guy told me well, we are in a different department so we have to charge. My response was no, I will not accept a charge after all the hassles and time I have wasted. He again repeated the reason. I finally said, I don’t give a crap what department you are in. All these departments I am being passed around to fall under the umbrella of AT&T do they not and I hung up. I hung up on the supervisor too. Can people not rationalize anymore? $50 bucks or lose a customer who has been totally harassed by being passed back and forth between the same multiple times departments. Not only do you collect money for support, you guys pass the buck too. Yep, that’s right….I can’t solve the issue so let me pass the buck to another department. It was like playing volleyball except AT&T nor myself won. You guys use SAP don’t you? It is on real time and everything pulls from the same database. Anyone should be able to look at the events that occurred with this AT&T helpless desk journey and say hey, don’t even think about charging her.

Geez, any technical magazine, CIO, CEO or even Forbes would publish this story. And if I get really lucky, the Wall Street Journal would take it on.

In the end, I fixed the problem myself. It took time, but I got myself back online.


Manny July 14, 2014 at 1:52 am

3rd Class Service & Customer Service .
this company is too big, don’t care about customer service , they lie , I got u verse installed on june 24 for voice but I haven’t received my service till today ( June 13) ,
3rd class customer service making hoops and hoops , no body knows what to say
just lie.
very very, very disappointed, WITHOUT Getting a Service I got $251 dollars bill , Manger are rude , and hang number of times,
if anybody serious abt this issue I will give proofs how long I been on line(on hold) on different times . but FAIL , everybody blaming others . all BS
Computer over voice is biggest concerns .


mary lunt July 13, 2014 at 8:43 pm

I called the Executive office on June 16, 2014. My case number is CM20140616-89756552. The person on my case Stephanie Wilson. She called my husbands phone number and he gave me hers. I called her and she had many issues going on in her personal life. She told me she would get back with me and i have only spoke with her one other time. I just want to solve my problem.
I feel that Att could care more for there customers. I have been a customer since 1998.
I feel in January I was treated unfairly at the ATT store. There is something going on at that store. The person that helped me had stalker there that was bothering her. That shouldn’t of been going on. As a customer I was victim in this store and lied to by this employee. I even called the store in the 14 days and said that i had just paid for the phone and never got know contract on buying phone. I just want to get a different person to help me that cares and listen to me. I have spoke with the Executive office twice yesterday and they could only email Stephanie Wilson or let me leave a voice mail message. I just thought maybe I could bring this to your attention. I hope someone will call me


Geof July 11, 2014 at 6:15 pm

This company is to big. The ceo Randall Stephenson is so well insulated that even though they list his phone number it doesn’t connect and disconnects all phone calls to that office. It even says you can call his Secretary and you can’t. My son has not been able to get service repaired for over a month. One excuse after another. They are verbally abusive and when they can’t resovle a problem they disconnect you. Service has not been working for about a month, he is the only one in his apartment complex that does not have service. They say the problem is outside. They now say he is top priority however they can’t send someone until Monday. (Top priority?). They will not let you talk and speak and when you do they speak over you. This company is pathetic, customer service is the worst. I will find another company.


Chris July 11, 2014 at 12:01 pm

HAVE CALLED AT&T 7 TIMES!! THEY LIE OR HANG UP ON ME EVERY TIME I CALL TO HAVE MY SERVICES CORRECTED!! Why isn’t the FTC doing anything to ensure fair competition instead of subjected us to a monopolistic situation??

May 27, 2014:
I called AT&T to request phone service as I already have internet. I specifically requested a traditional landline, not VOIP. “Toya” told me that this was no problem at all. She did tell me the VOIP would save me money but I insisted on the traditional landline. she quoted me a $99 tech instal fee and a $49 connection fee. Well, what choices do I have?? Not like the FTC is ensuring fair competition–the ONLY other “phone” provider is TWC and they only offer VOIP AND WANTED TO DRILL HOLES IN THE BRICK OF MY HOME TO INSTALL CABLES THAT WOULD RUN DOWN THE OUTSIDE OF MY HOUSE. Again, thanks FTC for ensuring consumer choices. “Toya” also stated that the landline would cost $39/month, or $5 less I could do VOIP–I chose the landline. Also, said I wanted to keep my number that is with MajicJack–any problems with AT&T porting the number? “Absolutely not”. Set up the appointment–total call took 45 minutes. 45 minutes to set up phone services–glad I get a lunch hour! Techician came out and set up VOIP–UVERSE!
MAY 30, 2014:
Called the actual technician that installed it and he said all he could tell me was the UVERSE was on the order form. 15 Minutes on the phone
Called AT&T customer service “Michael” to inquire why they ordered UVERSE and why didn’t they port my number? Told me that UVERSE was ordered–NOT!! Told them of my conversation with “Toya” who stated a landline was no problem. The guy I was speaking with said they can’t do landlines anymore and I have to use UVERSE so I asked him how come “Toya” is not aware of AT&T incapabilities–no response. Told me he would have my number ported – 35 minutes on the phone
JUNE 11, 2014:
Still number not ported over. Called AT&T, “Angelina” told that “port had a problem” but will be completed by 8:00 am on June 12. — 45 minutes on the phone.
JUNE 26, 2014:
Still number not ported over. Called AT&T, and “Mike” said he would submit my ticket and have someone call me withing 2 business days. Rejected offer to wait another 2 days for someone to call so he said he would transfer me to a technician. Spent 35 minutes on the phone with “Mike”. Transferred me and someone told me there was a problem with the port then then I was disconnected. 10 minutes: Total time 45 minutes.
JULY 11, 2014:
Called AT&T switchboard, 210-821-4105, said I wanted to speak with someone that could actually help me and do what they say they are going to do and was told I would be transferred to a manager–was transferred to Billing. The woman that answered said she could “try” to help and I stated I was done speaking with those that could only “try” and insisted on speaking with a manager. She said she would transfer me but instead disconnected me.
Called AT&T switchboard again and was told they would transfer me to a manager–was disconnected.
Called AT&T switchboard again and got a recording stating all agents were busy and someone would be with me shortly–instead disconnected.
Called AT&T switchboard again and got a recording stating all agents were busy and someone would be with me shortly–instead disconnected.


Edward W. Norwood July 11, 2014 at 8:33 am

I am a current AT&T customer in need of immediate assistance. My family has enjoyed the Uverse services for a number of years and despite our decision to sell our home, we wanted to continue the services in the next house as well. As a result, I contacted a customer service representative to assist with the transition. I explained that we were selling our home and building another that would not be ready for a few months. The representative explained that there was no problem retaining the equipment since it was only a few months and clearly understood what I requested. I received a confirmation letter explaining that I would be charged $5.00 a month until the services were restored.
No long after, I received an email instructing me to return all of the equipment. I called customer service and explained the situation. I was pleased when I was told not to worry; however, I received another notice, called customer service and the situation worsened. I tried to explain that the equipment was locked in a storage POD in a location unknown to me. Unfortunately, the representative did not understand that I was in no way trying to steal the equipment, or “get over”. I was obviously misinformed by the other representative and asked to speak to a manager. Again, the situation got worse when the representative told me that it was too bad, that I needed to pay for the equipment and then hung up in my face. After calling back, I spoke with a manager (Alice) who apologized, assured me that the employee would be taken care of and the situation was now in her hands to resolve. She was very reassuring that everything would work out.
After receiving the next notice to return the equipment, I called back only to discover that the customer service representative had no idea about a manger named “Alice”; however, she was extremely courteous and stated that the issue would be “escalated” and I would be contacted by a representative to discuss the matter further.

Recently, I opened the mail and received a bill charging $150.00 per unit. Here is what concerns me (1) I am not trying to get over, or cheat AT&T, (2) I enjoy the service and want to keep AT&T as my cable, internet and phone service, (3) the equipment is stored in a POD, (4) the house will be ready at the end of the month, and (5) all I’m asking for is a little time to set up new service.

With so many others services to choose from, I am trying to remain a customer, but this is very concerning that I cannot make it past a customer service representative that cannot assist me in this matter.

I’ve tried everything that I know to do, but I don’t feel like the organization is doing the same. After posting this same information to the AT&T Facebook page, I was contacted by an AT&T Social Media Manager who stated, “…I am really sorry to hear that you were misinformed. This is an unusual situation so I will have to investigate this and see what our options are.” Even after explaining the situation yet again, the manager provided the following:

“Thank you for the information and I am really sorry that we have not come up with a solution. Here is what I know to this point and have a suggestion on how to handle this. Your account has been cancelled and if equipment is not returned within 90 days you will be charged and the charges cannot be reversed. There is no way for me to stop this since this is done automatically by our system. So my solution is to have you return all the equipment that you do have. We do no need any of the wires or remotes. We just need receivers and modem.”

I honestly thought that my request was very easy to understand; however, a portion of my last reply to this manageris can been seen below:

“I cannot tell you how disappointed I am that logical human beings can do nothing to change “the system” that they have created. Despite the apologies and the acknowledgment that I was “misinformed” by an AT&T CSR, I hear a solution that follows basic protocol for an “unusual situation” (your words). Since this is so unusual, has there been anyone in senior leadership aware of the situation? If there is nothing you can do about “the system” I’d ask that you put me in contact with someone who can; I’d like to speak to someone in leadership who can make a decision beyond the system.”

In addition, I’ve asked for the following:

“Since this is so unusual, has there been anyone in senior leadership aware of the situation? If there is nothing you can do about “the system” I’d ask that you put me in contact with someone who can; I’d like to speak to someone in leadership who can make a decision beyond the system.

You have helped me with the decision to discontinue services completely, so I’d like to ask you to use the system and remove any/all future marketing correspondence. I see that you are a manager of Customer Care; please let me know if you can take care of these two items:

1. Use the system to remove any/all future marketing correspondence.
2. Provide the name, position and direct contact information of someone in senior leadership.
3. If 90 days is the deadline, please provide that exact date.
4. Since I NEVER cancelled any of the services, please tell me the date you’ve chosen to serve as the starting point of the 90 day calculation.

Please let me know what you are able to take customer care of and thank you for your time.

E. Norwood


tony bixler July 10, 2014 at 10:40 am

Randall, hope all is going perfect for you. Glad your buying Directtv. Its as close to a Union company as I could get and I’m a loyal customer. Other than TV I have all AT&T products. I’m up 38 miles from Crater Lake but I will never from AT&T. Please say hi to Bill Blasé for me.


Christine July 9, 2014 at 7:21 pm

So what’s the purpose of this place for complaints. So the big shots can sit around and have something to laugh about. How their making money off all of us this is really sad. I will pray for you all.


Christine July 8, 2014 at 9:44 pm

Leshae M. Wasted one hour of my time thinking she cared or was going to help me. Sorry to say I feel she was worthless.


Christine July 8, 2014 at 9:11 pm

Yes march 10,2014 Someone named Marvin told me and my son that if we switch from the grandfather plan to 5 gb we would be saving at least 40.00 a month. We’ll we believed him and then found out he lied. We only got 2 gb . I tired to get AT&T to understand. Then I was told to get 4 gb it would only cost 12.00 more a month. Found out when I got my next bill it was 40.00 more for the extra 2gb then AT&T made a mistake and didn’t bill me so I got a bill this month for 365.33 I was only expecting it to be no more then 280.00. Lashae said she would help me with this problem yet did nothing. She said she even talked to her supervisor and he said pay the bill. I called back and Lauren was very understanding and helpful gave me a 25.00 credit. I feel it should of been more but I’m thankful for anything I can get. I have been with AT&T cell for at least 16 yrs I believe. And to be done this way here lately is sad. I guess att has so many customer. They don’t care if anyone is happy. Anyway you need more people like Lauren instead of Lashae.thank you


Harold T. McGeorge July 8, 2014 at 2:16 pm

Starting in 2014 Att has been deducting 160.00 per mo. for my insurance..I retired in 1998 with Bell South and life was good..Att purchased Bell South and in 2014 started deducting 20.00 per mo. for insurance..When I retired I thought a responsible company would take care of my pension and insurance..ATT has abandoned its retired employees..Never would nor could I envision this corporate greed..My wish is that someone with the authority to stop this charade and leave the retired employees to some comfort level of existence would do so for we have never received any cost of living compensation and our pension check have been consumed with inflation..


Leonard Hale July 7, 2014 at 5:05 pm

I called as I have my telephone and internet service with Bell South and I received an email from AT&T stating that I would need to change my settings of Microsoft Outlook so I changed them and can no longer send mass email over 50 names. In this process the AT&T Representative said I could save money by converting to U-verse for my telephone and internet services. I told him as long as I did not have to pay any installation fees I would be glad to change to the new service. I should have known as I received a bill from AT&T for $209.50 for installation fees and when I called of course there was not any notes stating the fees would be waived so they told me I was responsible for the bill. It appears the code of Ethics at AT&T is not worth the paper it is written on and the will tell you anything to sell a product. It is the next thing to robbery in my opinion. I will be writing to Randall Stephenson, the CEO but he will probably never see the letter. Will start a blog and post information on U tube if I can’t get this issue corrected!


Tom Moran July 7, 2014 at 3:52 pm

Correction to my previous comment.
I am paying for 3Mbs download service NOT 300 Mbs.


Tom Moran July 7, 2014 at 3:33 pm

I have been trying, for months, to get my U-Verse service corrected. I am and have been paying for 300 Mbs download service. I typically get around 250 Kbs (one tenth of the speed, I am paying for) The AT@T technicians have been out several times. The have told me it was my house wiring, my U-Verse modem and my computers. The modem has been replaced three times. My modem has been connected directly to the AT&T incoming wire, which has been replaced also. One of my computers is almost brand new. I use my computers with a mobile modem with NO problems. My son has tried his computer and even plugged in directly to the modem (ethernet cable) Same results. SLOW. AT&T has regular telephone wires, on poles, coming to my house. I have had problems, in the past using DSL with these wires; but they were always able to fix them.


dan cervenka July 3, 2014 at 3:11 pm

I cannot tell you how flabbergasted I am at the service I have received at the hands of your phone representatives. Incompetetance would be an understatement!

Three months ago, my mother passed away. Shortly after that, her mail was held at the post office and couldn’t be retrived without a court order. Subsequently, her bills weren’t being paid.

A week ago, I noticed I could no longer retrive my e-mail. I went to your website, and after several attempts, finally got the info I needed. The account was delnquent.

This past Monday, an executor to the estate was formally appointed. She has been busy getting bills up to date. She went to an AT&T store in San Antonio, but could not pay the bill….she did’nt know the password!

I called AT&T yesterday morning and, after being handed off several times, finally got someone to help me. I was told that if I paid the past due amount, that my e-mail would be restored within the hour. We also terminated the phone service at my mothers’ home.

My e-mail address was not restored…..

So…I called AT&T again around 4:15 pm. After another go round of being handed off to several people, I was told that my e-mail account had been cancelled! WHAT?!?!?!?

After I had some choice words about what I had been promised earlier, she told me that her supervisor would call me before 9 pm that evening.

I never got the call.

This morining I called back. Sane thing….handed off to several people who didn’t or couldn’t help. Finally I demanded someone higher in the oprganization. A supervisor came on line. I repeated my story for the 25th time. She put me on hold for 20 minutes until my battery went out!

So…..I called back yet again! This time I am told that my e-mail account is gone….the only way I can keep my address is by subscribing again to an at&t internet service. Service that isn’t offered in my neighborhood.

So….after ALL of this….I have lost my e-mail address of 20+ years….all the correspondence therin….and was given the runaround for hours by your company….besides being outright lied to.

Is this the way you guys treat everyone?


James Duncan July 3, 2014 at 2:34 pm

I have automatic debit, yet my phone has been cut off twice. On top of that I am being charged for two (2) lines and only have one. This has been discussed numerous time but to no avail. I changed my plan to no avail. Still being charged for two lines and no new plan.
I received a message on my home phone about my account and called. I explained again what is happening and received no satisfaction. I asked to speak to a supervisor and was told they would call me back. NO phone call. Phone disconnected days later. Called today, asked for a supervisor, was put on hold for 46 minutes the last I looked until I was disconnected. I only want what is fair. I would like to discuss this with someone who may take decisive action. Either cancel my service or straighten out the problem. I have been a customer for 40 years between Bell South and AT&T long distance.
Asking for a manager or supervisor does not work!!! None have answered or spoke with me. Calling corporate offices does not work, you get a recording “no one picked up” “goodbye”.
The phone number in question is (803)279-XXXX. You may contact me at (706)993-XXXX.


James R. Duncan


Kenneth Morrison June 30, 2014 at 2:00 pm

Well, after trying several numbers, listening to countless menus, having menus telling me they don’t deal with existing customers and the two live people I got telling me there was nothing they could do to simply answer a question, I think I will now start looking for another carrier. The service has been less than satisfactory and the support has been abysmal.


Jamie Pike June 28, 2014 at 11:36 pm

I used AT&T internet for a while and was very impressed, it was fast and I hardly ever had difficulties with it. However I had to have my internet disconnected, so I called AT&T and the person I spoke to told me I could get it turned back on whenever I was ready. So a few months later I called back to go get it turned back on and I was not able to because there were no “Ports” in my area. So for the past few months I would call AT&T, at least 4 times a month, just to see if I was able to get my internet reconnected. They still tell me its not available in my area. Here recently I’ve been going in the AT&T website and the website is now telling me that there is no “Service” in my area. I’ve spoke with a few people on the live chat and they are usually helpful, however the last person I spoke with was not helpful at all. He told me that he could not help me and I would have to call a 1-800 number, and he gave me the number, he said it was because it was not in his level of expertise. His name was Andrew Sa. I don’t understand why I was told that I could get it reconnected when I was ready if you all don’t have an unlimited number of ports. What are you going to do to make this right?


MARTHA S June 27, 2014 at 2:51 pm

Called today to just get some basic info & was transferred 3 times, because persons speaking to had no answers, finally thought they transferred me to correct dept & it was accounts receivable, who was not what I was looking for & then tells me she cant transfer me or give me a better number to reach, that I would need to call back again & try all over again.
WORST CUSTOMER SERVICE EVER !!!!!!!!!!!!!!!!!!!!


Kathleen June 26, 2014 at 1:35 am

Hopefully someone in the Corporate Office will see this. On 11 June 2014 I took my son on his offer to be added to his account which he gave me permission to do. I spoke with an agent to find out what I needed to do and what the additional cost would be, to be paid by myself. I was as my sons name and phone number, and he called him. My son gave him permission and told him that he needed to do a credit check. My son asked him a few questions and we were done. Since I had my own AT&T number, the agent asked me to read of number from my iPhone ad guided me through where to find it. He then gave me my new cell phone number and Confirmation number, He then asked me for my credit card number which would be charged for the shipping of the SIM card. He also stated that all other charges would be waved except for the $5.95 shipping charges.

After two heart attacks I was released from the hospital, since it seemed to have just been a scare, I still had no SIM card after 14 days and wanted to call him to update him on my health condition. I no longer have a cell phone because I cancelled service in anticipation of the SIM card. I even paid a fee for breaking the contract.

I called customer service and was told the order was cancelled and the agent was unable to tell me why. I asked for a manager, who took her sweet time to answer the phone although the agent told me she was standing right next to him. I had to repeat my story and she asked for my son’s last 4 of his SS#. I did not have it, nobody had ever asked for it before. She said she could not help without it and was quiet rude. Frustrated I responded in kind. I then called customer service and repeated my story and received the same answer, no SS#, no help. I asked for a Manager again. By then I was hysterical and crying, but she was able to help. I had to provide two phone numbers on my sons account. She then saw that the phone number given to me had been in fact reserved and all other information I provided for that account was accurate. She said she was sending an e-mail to the agent’s supervisor when we were cut. off. I called back and asked to speak to the manager again. Still, the same story, no SS# no help, but a supervisor would call me back. After two and a half hours still no call and I called again. The young lady was trying to be helpful but couldn’t do much….you guessed it…no SS#. She did get a manager though saying that he could better help. Same story, no SS#, He offered to call my son, but by them it was 11 pm in Virginia and I did not permit him to call at that late of an hour. By then I went into my basement and through about every paper in my file case hoping I had his SS# some place….YEAH, I eventually did find it on a power of attorney. Now opening the account he could follow everything that had transpired. He gave me the reason .for the order having been cancelled. The billing zip code and shipping zip code. Of course they would not, the bill was going to my son in VA and the SIM card to me. Instead of contacting either my son nor myself the order was just plain cancelled, He offered to send an e-mail to the sales agent so he would call me back. I respectfully declined because it is now 1115 Mountain Time and I still have not received the previous promised call.

I cancelled my other cell phone because I was not satisfied with their customer service . I have been with that provider for eight years and every time it came for renewal an enormous time was spend on pressuring me to upgrade my plan. But my experience with AT&T today triumphs all bad customer service of bad customer service. I never requested any information that would have violated the privacy act. I merely wanted to know why and how my order was cancelled and be made whole again. I card shipped so I could use a phone. But worst of all is that you don’t want to violate a customers account yet have no issue with asking for a credit card number, which can lead to extreme abuse and identity theft even by your valued employees, which seem to be more valued than your customers, which do pay your salary with their patronage, I am happy a supply all names of the people I spoke with, SS#,f or my son’s account, promised cell number and order number as soon as you reply. I would very much appreciate a response and solution. Sincerely Kathleen Calahan


eshel hudson June 25, 2014 at 10:24 pm

I am a new customer to at&t . Already dissatisfied with your services and I don’t even have them yet!!! Service start date was the 18th of June hear it is the 25th still no Internet in my house. Been on the phone with your operators a few time and told different dates. Yesterday I get a call from your operator telling me it would be July 1st before my services would be on. So I called your corporation headquarters and talk to an operator an made a corporate complaint about the way you do business. She told me she try to get it on quicker and push the data forward. She would call me today to let me know a date. GUESS WHAT NO CALL!!!! You as a business are not dependable. YOU ARE NOT MY BOSS, I AM YOUR BOSS. ONE MORE MISTAKE YOUR FIRED.



J. Weller June 24, 2014 at 7:00 pm

AT&T doesn’t care. I’ve seen pages & pages of complaints. After dealing with them recently I realized that none of these matter. As long as people are still giving them money they aren’t going to care one way or the other. They are getting what they want.


Chris July 11, 2014 at 4:46 pm

AT&T does not have to care as they are the only option, at least in my area, so they know there is no where else for us to go. They can mess with us all they want because they have managed to monopolize the phone and internet serve in my area and they know there is nothing we can do about it; unless we do not want internet or phone service.


Karen June 21, 2014 at 6:23 pm

AT&T do you read these ????
I had my last nerve tramped on by AT&T today, I purchased 2 Nokia windows 8 phones, have been trying to activate them, had a regular monthly plan but wanted to switch to pay as you go. They change theirs plan rates (charges) on the web site so the plan you bought isn’t available when you go back. I have been trying for over a month to get them activated. I purchased a unlimited talk and text, for both but mine I purchased more data. called the # to activate them was told had to go to corp. store, went to store then told oh no you have to call the # , back and forth, till finally did go early in the morning an the guy activated them but by now the sim cards were no good , the plans I bought on the web were invalid , so he changed it to different plan which was to be unlimited talk and text, the very next day one phone no longer could make calls , my husband had forgotten to hang up when trying to get use to the phone, which ran out of talk minutes, which I was told unlimited , called back again 5 times now, she said oh no your talk time is only 250 minutes, had to up my plan another $20 to correct, I don’t blame the Representatives , I work in similar surrondings different company, I know what they are going through, it is Reps can only give you what they have, it is the big corporate guys going out to lunch , cracking a few cold ones while the little guys bears all the complaints, hold your complaints for corporate, use the address to MAIL a letter, in the company I work for that is the direction you want , office of the president, and enough letters flood their office maybe they will take every one serious


Eliza June 21, 2014 at 4:19 pm

Hello I had the worse customer service treatment in Fair Oaks Mall Fairfax va 22033. The little man Pakistani manager in the fair oaks store was mean racist , nasty person to deal with. He refused to give me the upgrading the manager at one of at and t store approve it for me saying go on line . I not going to approve u for a phone while he approving most of Pakistani customers from his country giving them discounts free products and great service. He overcharged my bill I suppose to pay at and t 60$ monthly payment I end up paying 167$ monthly payment also he blocked my account from any credit I deserve for overcharge payment . It happened twice so far and this month too they overcharged me my bill 60$ end up 74$ that’s ridiculus and theft . U overcharging me a lot more than what I use . U blocking me from any credit I deserve . At and t the worse customer service they rob u the service they giving me I can get it for 50$ plus to deal with their unprofessional un experience mean evil few managers in their stores like the one in fair oaks mall fairfax va 22033


Willie Lawrence June 18, 2014 at 3:25 pm

I have been an att customer for 4 years. I got a 2nd line for my girlfriend under my account. 4 years later we are not together and are in the middle of a custody dispute. I phoned att and explained the situation. I didnt want to be spiteful and disconnect the line but i no longer wanted her on my account and wanted no responsibility for her bill. I called on two different occasions speaking to two different representatives and explaining the situation. The TBR (transfer of billing responsibility) was completed. At no point did either representative tell me that even after transfering billing responsibility she was still an authorized user on the account. My ex went to att and tried to get her number put in her name. She didnt have the credit to take over the line so att wanted a 500 dollar deposit to put the line in her name. She kept her number under my account and then bought a 650 dollar phone under my account. Ive spoken to 3 different managers and the only thing i get is were sorry that happened and we understand why you are upset. If i suspend or cancel the line im still responsible for her phone…. thanks for nothing att….im going elsewhere


K. Ruby Blume June 18, 2014 at 3:05 am

Dear ATT
I was appalled when I received your promotional mailing today. Whose great idea was it to print your latest promotion on a thick glossy piece of PLASTIC? This is an obscene use of a non-renewable resource. Most people will see this as junk mail and toss it, generating tons of plastic into the landfill. I guess ATT has no pretence pf being A “green” company with concern for the planet in any way.
Here is one cutomer logging complaint. Please preint your promotional mailings on paper–post-consumer waste preferred!
Ruby Blume


Lori Mencer June 17, 2014 at 8:00 pm

June 17, 2014

After spending most of today trying to resolve my issue with my new Samsung 5 I am so disappointed with AT&T. Each time I called I listen to the advertisement discussing the Samsung 5 but they do not mention the cover for the charging port may break after less than a month. I have been a loyal AT&T customer for many years. AT&T also handles my home services which I will change if my issue is not resolved to my satisfaction. I need my phone repaired which should be an easy task. AT&T no longer values their customers. I spoke to Kevin the Floor Supervisor for Android who was not empathetic or concerned about my issue. His suggestion was for me to pay $199 to fix a phone that I purchased a little over a month ago. I do not feel like a valued customer and plan on switching my wireless service.


Wendy McNally June 16, 2014 at 7:23 pm

I accidently dropped my phone after having it for only 9 days(and it was in a case) and the screen shattered, this all happened on 06/15/2014, I called customer service right away and the guy that answered the phone (not sure what his name was due to the heavy accent, but I told what had happened that I dropped my phone and he of course appoligies for this and he pulled up my acct. and told me seeing how I have only had the phone for 9 days I could go to any AT&T store and it would be replaced for free (This was per his supervisor it is still under the 14 day warranty that the guy at the AT&T store Jason told us that if we did not like the phones or if something happens to the phone within the 14 days it would be replaced for free or we would get a full refund), so on 06/16/2014 I went to the AT&T store and the guy that I told all this to he said no we don’t just give you a free phone even though its pretty evident that the face on the phone was shattered, he pretty much blew me off (His name was AARON at the Byron Center, MI location. so I called AT&T back and talked to a guy named Brent and he told me that the phone conversation that was called in on 06/15/2014 was not recorded and he pretty much told me being the customer I was in the wrong!!!!!!!!!!!!!! Really, customer is always right???????? So I hung up on him and then AT&T called me back and I explained this to the new person on the phone and they pretty much told me I was a liar!!!!!!!!!! Really!!!!! So she put the supervisor Pete on the phone and I told him everything again and he flay out told me I was a liar, so that was it our whole family switched over from Verizon to AT&T, but after all this I wish I would have never switched, I have never been and felt so degraded in my life by anyone at Verizon as I was with 5 different people at AT&T. I am just in awh…… I have gone through the process of paying 200.00 for a replacement phone with I think is Bullshit, seeing how I have had to put up with everyone at ATT&T calling me a liar!!!!!!!! This is UNACCEPTABLE!!!!!! and I want a phone call IMEDIATLY!!!!!!!! over this.


My Info June 16, 2014 at 2:45 pm

I have been an ATT customer for many years now and have been 100% satisfied until the last couple of years. Customer service is no longer a concern to them anymore, just money! I went into the Longview Washington store to buy a new phone and the employee that was helping me would not even show me the phone I wanted to buy. I asked to see a manager and before I knew it I had three employees surounding and threatening to have me arrested if I did not leave. All I wanted to do is BUY A NEW $700 PHONE! After leaving and walking across the parking lot of the Mall two Police Cruisers surounded me and was approached by the two officers and almost arrested for wanting to buy a new phone. The only reason I was not arrested is because the two Officers said that this was not the first time this has happened at that store.
Another time I went in to change my service plan because the new plans were cheeper. The ATT associated showed me the new plans, I chose a plan that was supposed to be approximately thirty dollars a month cheaper but it ended up being almost thirty dollars a Month more expensive. When I tried to get it corrected I was told there was nothing that could be done. I called about another billing error several months later and decided to mention it to the associate I was speaking to and she found the error but for months I paid more than I should have and was not able to to recover the extra money I paid or even have it credited to my next bill.
simply put ATT IS NOT THE COMPANY THEY USED TO BE! Now they are just a company that cares about nothing but money. They have gone from Elite to dud! this is what happens when you lose site of the people who made you what you are! THERE WOULD BE NO ATT FAT CATS IN THOSE OFFICES WITHOUT US


jaesha June 14, 2014 at 5:47 pm

at&t can kiss my a** I hate dealing with them people are rude and don’t know what to do in regards to can u cut a cell phone bill off when everything is paid up to date and you go through there insurance assurion, and they still charge you for the bill. the will diffently loose my service with them.


toni antonacci June 12, 2014 at 7:33 pm

After reading several of the complaints below I am more discouraged than before. I will just say that after being with att for over twenty years and no problems the party is over. The way I see att now is a company that is more interested in scamming the consumer more than providing good customer service. I was lied to, ripped off and offered zero explanation except “sorry about your problem” which was caused by att itself. So my advice is steer clear of att, find a different company, there are others. What a shame because att use to be an excellent company, not even close anymore. Do Not believe the lies that spew out of the mouths of their reps, check and double check before agreeing to anything they promise. More than likely its a total or at least half lies.


Traci June 10, 2014 at 12:40 pm

My journey with AT&T started in March 2014. I tried to schedule an install for basic phone service for my elderly father who is on oxygen 24/7 and is homebound. The first appointment for the install, I had to hire someone to stay with my father because I could not get the day off work. They could not give me a time frame that the technician would be there. After all day……….the technician was a no show. From that point on it has been a nightmare. I have spent over 3 hours speaking with customer “non-service” representatives. I finally received help when I called the corporate office and the woman I spoke with actually took the time to find the best program for my dad. She set up the install. When the tech actually came, he did not install a jack where we requested. He used an old one in a part of the house that my non mobile father can not get to. But….they charged us for a jack install. We got our first bill and instead of $15.00 like we were told, it was $298.00. So I called billing to get the billing errors removed. I was promised that these charges would be removed from our bill and that we had a balance due would be around $42.00. How can $42.00 be due when he is on a $15.00 per month plan. Well the issue had to be sent to upper management but I was reassured that the fees would be waived and the bill adjusted. Fast forward to this month. My father has spent the last 21 days in the hospital. I was going through his bills and found a notice from AT&T that his account was now delinquent and owing $326.01. No credits were applied to his account. AND……they turned off his service. When speaking with my customer kinda service rep today. I was assured that father’s bill would be adjusted by $304.97 and things would be billed correctly from this point on. I asked when phone service would be restored and was told up to 3 days. I insisted that this was not acceptable and that it was their error not my fathers. He put me on hold to talk with another department and guess what?????????? I was DISCONNECTED. AT&T….you bite!!!!!!!! If something happens to my father and he is not able to get help…we will see you in court!!


Barbara Lacy June 9, 2014 at 10:05 pm

My complaint started on June 2, 2014 when I took my cell phone to the El Dorado store located on N.W. Ave to have the speaker volume checked, signed on my phone by putting passcode in, gave to the consultant to check after she stated, phone needed to be updated by downloading updates, well trying to make a very long story short, when my phone was given back to me, it didn’t worked anymore, somehow she had cracked my screen, but denied doing it. New phone was ordered at their expense, but my cards with all my photos and phone numbers were thrown away by the consultant at the store , I have called 5 people who have stated that someone in upper mgmt. would called me, this has gone on for a week now, no return call. Have been a customer for 12 years.


holly groszs June 1, 2014 at 6:18 pm

In the past 15 years I have paid AT&T over $26,000.00 for monthly cell phone service. I have yet to calculate the amount I have spent in monthly internet and telephone service. Needless to say, I was quite unhappy to hear that they would not replace a defective cell phone I had recently purchased from them and still under warranty. I had come in from work one evening and plugged the dead phone on the charger that it came with. When I returned 2 hours later the charger was stuck in the charging port. I finally wiggled it out and took the back of the phone off. All around the charging port was melted. AT&T said that I caused the physical damage and that they would not replace it because they have no control over electricity. So I guess they are in control of all their dropped calls and software disasters. I cancelled all 3 cell phones on service, home phone service, and internet service that day. They chose to save on a $200.00 replacement cell phone over a customer who has been with them for over 15 years and consistently paid $300.00+ in services every month. Pretty stupid if you ask me and I tell everyone I can just that.


jwest May 30, 2014 at 1:07 pm

I have never been so disappointed in AT&T. In the past they were always so helpful and really appreciated their customers, but over the past month, I have seen a decline. I called to see if they would push my bill back 15 days to pay in full and they refused to help me and said that there was NO one there that would be able to be helpful. I have been with AT&T for over 20 years and have always praised them. Now I just feel that they are refusing to help people anymore. How sad! I definitely am going to start looking elsewhere.


bob bradley May 29, 2014 at 1:41 pm

best joke in the country–robbing people without a pistol. charging me for overage on data and I don’t use it. talk to folk like you like you have a tail and I finally told to them to go to HELL. can’t wait for contract to be up so that I can move on.


Terry Shortt May 28, 2014 at 8:00 pm

Dear AT&T,

I’m leaving my comments here as a last resort, since I have been unable to get my issue corrected with various customer service and retention personnel.

On 3-18-14, I signed up for a DSL installation at a home that we had just purchased in a different state. At that time, I explained to the representative that it was crucial that I have service activated by a specific date. It was explained to me that I would be receiving a follow up email with contact information for the installation team and that I could specify the date with them. I had opted to self install and provide my own modem so this seemed reasonable at the time.

The following day, I received the email, which indicated that the installation had been set for a date well outside of what I had indicated as my requirement. I called the rep and was told that my issue would be elevated and that I could expect a call within 24 hours to discuss my options.

48 hours later, still with no contact back from AT&T, I called back, spoke to someone in the retention department (I have her name and employee ID number, but will not post it here). She was very friendly and apologetic, but ultimately unable to help me, so I cancelled the installation and purchased service from Cox, who met my time frame with no problems.

On 4-7-14. My wife arrived at the home and discovered a note on the door saying that cable had been laid in the back yard, but was not attached to the house due to the Cox equipment already being installed. It went on to say that technicians would return in 7-10 days to trench and bury the cable.

The technician’s local number was on the note, so I called him directly to indicate that it was a mistake and please retrieve his cable and under no circumstances was he to dig up my back yard. I also spoke to another rep from the retention dept. and explained the entire issue again. She apologized and told me that she did see where service had been cancelled prior to install, but somehow a duplicate order with a different account number had been created. She had no explanation as to how this happened.

On the same day, I also spoke to someone in charge of trenching orders and he also told me that the order was under the second account number. He rescinded both the installation and the trenching orders at 8:55 am on 4-7-14

After multiple calls to multiple reps and supervisors, I was told that this had definitely been corrected, with both the original order and the duplicate order showing as cancelled.

Unfortunately, that appears to not be the case. Today, I received a letter from AT&T collections department stating that I was overdue on payment of a bill in the amount of $24.95 and that I needed to make payment immediately to avoid further action.

The only phone number on the letter is the generic customer service number (800-288-2020). I was on hold with them for over 30 minutes waiting to speak to a representative, and finally had to hang up and move on to other things.

I will try to contact them again tomorrow, but at this point, I have zero confidence in anything that I’m told over the phone by any AT&T rep.

I don’t know if anyone at AT&T actually reads these comments, or cares about their customers, but if so, I would appreciate an email response. I will be happy to provide names and employee ID numbers for each of the people with whom I spoke, as well as the times and dates that these conversations took place.

I’m doing my utmost to resolve this issue in a timely and professional manner, but so far, AT&T’s customer service, attention to detail, and overall professionalism is not up to par with what I have come to expect from a reputable and competent organization.


Gene Inman May 23, 2014 at 12:27 pm

In regards to my post on May 14, 2014.

I may have found an alternative to my long on going phone problems with AT&T. It’s called Wireless Home Phone. A system that allows you to convert your home landline to wireless. Simple to install and seems to work, so far. The problem is that no one at the AT&T corporate headquarters knows anything about it. For that matter most of AT&T doesn’t know that it exists. For being a communications corporation AT&T doesn’t communicate very well. The landline section sure doesn’t communicate with the wireless section as I quickly found out.

Plagued with terrible phone service for years that AT&T couldn’t or wouldn’t fix I began to search for an alternative solution. I found references to this Wireless Home Phone system, but not much information on it. Calling AT&T proved unproductive and frustrating plus their web sight was a joke. All I found was a picture of the wireless box and a blurb about how great it was, no information on compatibility, operation, set up, etc.

Days later I ran into one of the many repairmen who had attempted to fix my phone in years past. I asked him about this Wireless Home Phone. He said he didn’t know much about it and thought that I would be better off checking with one of the AT&T wireless stores. Days later and a 50 mile drive I hit pay dirt. The person an the AT&T wireless store had all the info.

What a way to run a communication corporation, keeping something that may be of interest to a customer damn near a secret.

I purchased the Wireless Home Phone system and hope that it cures some of my problems. At least my phone isn’t connected to wiring that may be 50 to 75 years old. The system has some drawbacks, can’t use a FAX , have to dial area code on local numbers and a few more gotcha’s, but better than what I had. Of course it’s still just cell phone operation with dropped calls, noise and those other little annoyances cell phones produce. Time will tell how well it works for me.

If you’re interested in checking one of these out don’t make a phone call or try AT&T’s web site just head for the nearest AT&T Wireless store. They are the only people that have any information concerning this product.


S Flaherty May 20, 2014 at 9:16 pm

AT&T is the WORST ever. What a joke! You pay them big dollars for their service and they do not deliver. You get nothing but the run around and end up at the same place. No service for your money. I have had enough. I hope Time Warner is better. But I am not holding my breath. But at least AT&T will not get any more of my money.


wm schlenk May 20, 2014 at 5:41 pm

att and bell-south are a complete joke and incompetent!! no one knows what the hell there doing!!!! ive talk to over 30 people change to universe it was and is a complete nightmare!!! do not do it if your a business… you will be so mad that you may loose a lot of business and be lied to on cost!! i have a one guy told me today it is what it is ! way to go att good business practice! if you get a price forget it they will charge what they want and if someone made a mistake tough tidy you still will pay what they want to charge you,….. …by the way i been with bell-south and att for ever!!!!


Tom Naylor May 18, 2014 at 3:13 pm

I would like to know why AT&T is considering spending money to buy DirecTV (or any other company) rather than spending the money to upgrade the network and the in-home equipment to provide better, more reliable TV and internet phone service?


Sarah May 18, 2014 at 2:58 am

Why on earth would anyone in their right state of mind send 829 emails back to back harassing someone to switch to AT&T? Can you just PLEASE LEAVE ME ALONE? When I was a customer or yours it would be long hold times just to speak with a live representative and 99.9% of the time you could not understand what the heck they were saying. Go with Cox Communications they have better customer service skills and more importantly you can understand what they are saying on the phone. Please check your bills and make sure that you are not being charged for OUTSIDE repair/maint .


gregory allen May 17, 2014 at 8:55 pm

the worst coustomer service i have ever been exposed to i have been on hold for a hour and half.i was told it would be 10 min.i have bundled service but i am getting rid of have deceptive business practices and cannot be trusted to honor your takes forever to reach a real person and most of the time you cannot understand them, more to follow.


Arthur Hill May 14, 2014 at 7:51 pm

I got my iphone in Jan. of 2013. My service has been horrible every since. Before getting the iphone, I had a simple samsung. I had reception issues then, but nothing compared to the 4G Iphone. You would think the technology of the phone would make for better service… It does not. I was sold this phone under false pretenses… I live in a rural area in TX and the store that sold me the phone knew this. During a recent investigation that I conducted, I found out that 4G technology is not necessarily good unless you live in a metropolitan area. Otherwise, you are S.O.L… I have had a case open with ATT for about a week now with no resolution; I am a sick man (cancer patient) and I need the services of my phone. I have had to go 10 miles away from my home in order to make and receive calls. I don’t think ATT is giving me any options other than to look into other services that may be available else where. I have been a loyal customer for 20 plus years and would hate to sever ties, but i need to have reliable service.


Gene Inman May 14, 2014 at 11:06 am

A bit of background first.

Since 2006 I have had some sort of phone problem on and off. It started with not being able to get the internet. After months of no internet I was then informed that I could get it, which I did. Along with the phone I had somewhat less than adequate operation of both. Loss of service was common, but I was assured that it would improve, it didn’t. Sometime thereafter AT&T took over from Bellsouth.

With AT&T my service got worse. Long stretches of no phone or internet. Every time it rained I lost service. It continued to get worse as time went by. Months passed into years with many calls to AT&T and still the same problems persisted, I finally had enough. I contacted the Louisiana Public Service Commission and complained. I got a plethora of phone calls from various AT&T personnel all saying that the problem would be fixed, it wasn’t.

Phone lines to the house were replaced with no effect along with many trips to my residence by phone repairmen. Then I was told that the problem was in some cable buried about a half mile from my house. I was also informed that this cable was not available at the local level and would have to be special ordered. Meantime a temporary cable would be run, that was a joke. The temporary cable was ran across two driveways and was cut several times in the year or more for spent waiting on the special cable. Not to mention that when it rained I still had no service.

Some time during all this I contacted the Louisiana Public Service Commission again. Once again I got the same song and dance from AT&T personnel, but no action.

Finally I was told that the “cable” had arrived and several months later it was installed. For a while I had fair service. Not good because I still had outages now and then, but they weren’t frequent. However it didn’t last. Within a couple of months it was back to the same, when it rained I lost service. I finally just about gave up trying to get repairs. If it rained I was without a phone for a day or so until it dried up. I just quit calling repair service because when they showed up several days after the rain it was working again.

It is now 2014 and when it rains my phone is out of service for days, it has gotten worse. The last episode was Friday, May 9, 2014 and lasted till Monday, May 12, 2014, when it dried out and went back to working. Your repairman called me after this episode was over.

This morning I decided to try and obtain wireless home phone service from AT&T. I hoped that this might help solve the problem, I was wrong. This turned out to be one of the most frustrating experiences I have ever encountered.

First I played phone tag for a couple of hours calling numbers on your internet site, none of which was the proper one. I would call one and would be directed to another that I had called earlier. No one knew who to call about this wireless home phone. Finally getting thru I got a woman on the line that could barely speak English. Add to that the connection was so bad she sounded like she was in a waterfall. As hard as I tried I could not understand her and I’m not sure she even knew what I was talking about, I just said goodbye.

Trying again this afternoon I got a woman who again spoke broken English, a bit more understandable than the first, but the phone connection was just about as bad, no waterfall just no volume.

For an hour I tried get a bit of information on this wireless home phone. Every question I asked took many minutes to be understood and much time more to be answered. It appeared to me that she was reading it from somewhere and had no idea what she was talking about. Things that she told me were disjointed and not very clear. All I wanted to know was how much, how soon, would my number stay the same, etc. From the answers I got she had no idea. After about an hour of this I asked to speak to a supervisor. She said OK, but after 15 to 20 minutes, no supervisor. The last thing she told me was something about this wireless thing not working with internet service, I never found out what she was talking about. I had had it. I told her to cancel whatever and said goodbye. An hour later my phone quit working, saying it had been disconnected…..????????

Totally frustrated with this whole episode I had my wife call the Louisiana Public Service Commission and launch another well deserved complaint.


timothy ginejko May 13, 2014 at 3:07 pm

Stan at the Clovis California store Address: 1030 Shaw Ave #103, Clovis, CA 93612
Phone:(559) 324-0156 has the worst disposition of any sale person I have ever came across. It was near closing ” 29 min before closing to be exact ” on Sunday 5-12-2014. I wanted to know just some basic questions on the phones. If you want good service do not go to Stan.


Eileen May 10, 2014 at 4:27 pm

I bought my iPhone 5S at AT&T Sacramento, CA, and signed up for their $45 per month special. One month later Im told that the special does not exist and since then my bills have been between $280-$600 plus….of course having burst a blood vessel over this, it seems that AT&T are a rip off corporation, greed being the key word here. I have Xfinity WiFi at home so barely use the iPhone and yet it seems I am being charged for some outrageous amount cutting into ones budget to say the least….not a company to recommend and I wish I had listened to my daughters advice and hooked up with Metro PCS $50 unlimited everything….what a farce and rip off…hopefully you overpaid CEOs will see this and do something about it….


Johnny Gibson May 9, 2014 at 10:32 am

The recent service that I have received from an AT&T. As a military member, I have travelled all over the world and in countries where you would not believe they would have cell phone service, but yet right here in the U.S. I have talked to numerous AT&T reps who have told me If you bought your device in a AT&T store it could possibly be refurbished. Upon further investigation and talking to another supervisor, yes, the person who told me that was a Floor supervisor, I was able to get the defective phone ( a replacement for the first one I bought and it crashed), replaced. Well, after all of that the delivery was scheduled, but I am being told that the address was incorrect and that they phone was returned. I call the AT&T and explain this to the rep and her response was “You can go to Target and purchase a GO Phone until we can get this cleared up. This is by far the worse service that I have ever received!! I have been with AT&T for well over 10 years and never have I had this type of service. By far the MOST unprofessional service!! I would not by any means refer any Soldier (New or Old) to use AT&T!! At this point, I am ready to move on and take my chances with one of the other mobile services that AT&T claims that they are better than.


randolph dillard May 9, 2014 at 9:28 am

Att experienced a network outage for two days in my area. I work from home and Lost two days of work. I asked for a credit on my account and the rep said he could apply 5 dollars. I said that doesn’t compensate me for my loss service or work. He transferred me to a supervisor who told me to take it or leave it. Sure refused to give her name and said i should have taken it and then hung up.


donna blue May 8, 2014 at 11:48 pm

I have been a customer of AT&T for over 40 years and for the most part it has been a good experience. However, on April 1st (could have been the 2nd), 2014 that opinion drastically changed.
In January, 2014 we moved into a new house. I received a past due notice for February, March and April. The letter stated my internet would be disconnected if the amount was not paid immediately. That is quite understandable. I immediately called and spoke to one of your internet representatives. I explained we has moved and I felt the statements had either been lost in the mail or I simply misplaced them. I fully admitted I owed the past due amount. She stated I would have to pay the amount, plus a late fee. An argument ensued. Having been a long time customer I didn’t think I should have to pay a late fee. She said you will have to pay the amount plus the late fee, “forget you” and hung up on me!!!!!!!!!! I was completely shocked by the rude response!!!!!!!
Hopefully, a company of your prestige would want to be informed of such an incident. I can not imagine that you would want to keep such an employee.
I have my cell phone, internet and until recently a land line with AT&T, but truthfully after this experience I feel to continue service with your company is condoning rude and unprofessional behavior. Please check my payment records.
Donna Blue


Shanoah Clark May 8, 2014 at 11:58 am

I am sending my complaint to fox investigates and or 3 on your side. I purchased a phone for my son whose birthday was March 25th. All he wanted was a phone for his birthday. I ordered the phone and when I received the phone it was the wrong one. I called At&T which stated that I could take the phone into the store to return it. I returned the phone to the store but was charged a restocking fee which was credited to me (thanks). However, the phone did not work out for my son so a couple days later I contacted At&T and was told I could send the phone back due to buyer’s remorse. I returned the phone the next day. I called At&T to see if they had the phone a week later but they said no. 2 weeks after that I contacted At&T again which stated they did not have the phone still. Finally, a couple of weeks ago I got a rep who said they did have a phone but it wasn’t the one they sent me. I explained to her what happened. I also asked her why I was being billed when I had returned the phone within the time frame given. She reviewed the acct and said that I should not be billed for this. She tried to apply a credit but it would not go through. The rep sent my acct to have the adjustments made on it but the adjustment department said the billing was correct. I am very upset because I am paying a bill on a phone that was barely used the couple of days my son had it. I am contacting my local news station because I am sure there are others that this has happened too. At&t is wrong and their reps can’t even explain why this occurred. They just continue to say you are responsible for this but I work in billing and I know that this phone was sent back in the correct timeframe plus they bill a month ahead. I will be heard if they chose not to listen.


G. Thomas May 8, 2014 at 10:39 am

I needed 10 cents to keep my voicemail on , on my phone, I have prepaid, I needed to go to the store to get a new phone, hardware was not acting right. I also forgot that my time expired on my phone. I CALLED CUSTOMER SERVICE TO ASSIST ME THIS , I NEEDED 10 cents to keep my voicemail on until I got to the store today to get new phone and to add money, THEY TOLD ME NO!!WOW!!!!! over 10 cents . …. just to keep voicemail on , so if someone called or needed me they could leave a voice mail… no help from customer service , can anyone tell me why ???? I have had service with att for a long time, horrible experience…….


Kathy anderson May 7, 2014 at 7:23 pm

At 4:49 I finally reached a resolution thanks to Doug.


Kathy anderson May 7, 2014 at 5:06 pm

Today at 11:15 I called AT&T. MISTAKE it is now 4:04 and I’m still on there.


Paul May 3, 2014 at 2:55 pm

What do a televangelist and an ATT rep have in common? They are the only people who can make millions of people jump up and shout “JESUS!!!!”

They have the worst customer service in the history of American capitalism.

NEVER will I EVER use Uverse again!!!!!


Kathy anderson May 7, 2014 at 5:04 pm

I totally agreePaul


Christina Samuel May 2, 2014 at 8:22 am

My DSL modem went out 04/28/14 I called customer service only to find out that I would have to pay $100.00 to get it replaced, of course I think it was unfair for me to pay for their equipment, the only options given to me was to get a ‘FREE’ upgrade to uverse with Free modem and installation. I heard many bad things about uverse and after 1 hr of talking to Reps and Supervisor finally agreed to have the services switched. My installation was suppose to take place 04/30/14 between 1-3pm. Well needless to say this did not happen, I checked my email to see if my date was still on only to find out that ‘I need to contact customer service’ AFTER 1 HR AND 45 min on the phone with them I was told that there was a TECHNICAL issue and my apt needed to be rescheduled to Sat 05/03/14. This was of course unacceptable since Wifi is needed in my house to run several things. Well after a long discussion my Apt was changed to Friday 05/02 1-3… I knew I was going to have this issue but yet thought well let me give it a try… Stupid me why did I even get involved with ATT again I started to switch that night but thought well since I WAS PROMISED EVERYTHING WILL BE TAKEN CARE OFF I give them another try.. WELL AT&T YOU DONE IT AGAIN. I even doubt if anybody reads these comments or even take action. I want compensation for the last 5 days that I did not have any service. Its final time for school my teen was unable to use the Laptop Thanks to your incompetence in providing Customer Service. Very Very Dissapointed in you. I have been a customer for over 30+ years and you WILL loose me and I will post this on other sites if I dont get some type of call back or compensation.


Dave May 2, 2014 at 4:27 pm

Christina, you may want to check with Conic.Net to see if they can provide ADSL to you home. You may still have to have ATT for phone but this ISP is far more reliable and service is the best I have seen. They “love” to yell at ATT for or with you when there are ATT issues.


Jared May 1, 2014 at 2:01 pm

Thank you for choosing AT&T. A representative will be with you shortly.
You are now chatting with Max.
Max: Hello my name is Max. Thank you for allowing me to be your specialist today. How may I assist you?
Jared Goolsby: Hello Max, why does my bill indicate that I have a promotional upgrade offer for -$32.00 for 6 months when I have been promised by several associates that this promotion is supposed to stay on my account until the year 2096. Also the upgraded internet speed is also supposed to be discounted until 2096.
Max: I can help you with that.
Max: Please allow me a moment to review the promotional offers on the acccount.
Max: *account.
Max: I apologize the promotions on the receivers are the ones until 2096. The promotion for the TV is for 3 months and the promotion for the Internet is for 6 months.
Jared Goolsby: Yeah that is a BIG problem. I have printed the previous chat sessions promising me that the promotions would be applied to my account until 2096 as that was the only reason I agreed to the upgrade. I need this corrected on my account asap so that it reflects what I was promised. There is also supposed to be a $150.00 credit being applied to my account that I was promised due to the issues I had after the upgrade installation.
Max: I apologize we do not have promotions for the TV and Internet that last until 2096. May I know when you were promised the $150 credit?
Max: I haven’t heard from you in awhile. Do you wish to continue this chat?
Jared Goolsby: yes I do
Max: Thank you for waiting. I’ll be with you in just a moment.
Jared Goolsby: I am sorry as well because an I am sorry from you is not good enough right now. I want what I was promised because I have now spent way too much of my time on this. I want the promotions added to my account until 2096 like I was promised and agreed to. I was promised the credit last week and then again earlier this week.
Max: I do see that you were promised a $50 credit. I can go ahead and apply this credit. I apologize I do not see you being promised a $150 credit, we also do not have promotions for the TV and Internet that will last until 2096. I apologize for the misinformation regarding the length of the promotions.
Jared Goolsby: This is insane. I need you to have a manger call me not a supervisor I want what I agreed to. There is no misinformation regarding the length of the promotions. I have the digital documented proof of what I was promised and I want it honored.
Max: I will transfer you to my manager now.
Please wait while I transfer the chat to Polina.
You are now chatting with Polina.
Polina: Hi,my name is Polina. I’m sorry for any delay in reaching me. I see that you have been speaking to another representative. Please allow me a moment to review your previous conversation and I will be happy to assist you further.
Jared Goolsby: Thank you
Polina: I’m sorry for the delay. I’ll be right with you.
Jared Goolsby: Ok
Polina: I’ll be right with you.
Polina: Thank you for waiting. I reviewed your account info, and I can see you were offered an upgrade and this promo has an expiration date.
Polina: The only permanent promo you were enrolled in is a waiver for 3 receivers.
Polina: I can provide you with aditional12x$5.00 off for your U-voice 200 plan.
Jared Goolsby: The expiration date was supposed to be the year 2096 I have the chat session printed and saved as a pdf showing that I only agreed to the upgrade to U450 and higher speed internet access if it was applied until 2096. I have also documented chat sessions where this was verified by an AT&T associate after the upgrade took place. In the conversation I specifically said that I do not want to have to cancel a promotion to avoid paying more and that I would only agree to the upgrade if the promotional period lasted until the year 2096 like the receivers I have on my account. I want this honored as I have spent way too much of my time trying to hold AT&T accountable for the promises made.
Jared Goolsby: At this point I don’t even care about the $150.00 I was promised I just want my account corrected to reflect what I was promised and what I agreed to.
Polina: I’m sorry for the delay. I’ll be right with you.
Polina: I understand your concerns , but each promo has an expiration date, and representative who offered you this upgrade told you about lengths of the promo. He mentioned 6 months. in 6 months you can call us , and I am sure we will be able to provide you with great promo prices.
Polina: But this specific promo lasts only for 6 months.
Jared Goolsby: If that is the case then one of you associates made an unauthorized adjustment to my account. I specifically told Shane and I quote: “Ok I will take the promotions, as long as, if I do not cancel them until 2096 my bill will no go higher than $190.00 + taxes.” Shane responded: “I have provided $32 promotion on your TV and $10 on your Internet. Belive me you are getting best promotion on your account. just you will be paying $180 + taxes”. So if this specific promo last only for 6 months I need you to change it to a promo until 2096, issue me as many credits as you possibly can for falsifying agreements made and the complete inconvenience this has caused me, my family, and my time. Also have a manager call me like I asked previously.
Polina: I’ll be right with you.
Polina: Mr.Goolsby, I can assure you that you were provided with great promo prices for 6 months, and as I said I can add 12x$5.00 off for U-voice 250. And what representative said about changing promo till 2096 it was about free receivers only.
Polina: Today we issued an adjustment for $50 .
Jared Goolsby: No sorry you are completely wrong. it had noting to do with the receivers. I would appreciate if you have someone with the ability to correct the situation call me within the next hour that is in my local area.
Polina: One moment, please.
Polina: Mr. Goolsby, unfortunately we will not be able to provide you with such a promo you are requesting about. if you would like to talk to my manager, I can only transfer chat to him. He will not be able to call you back.
Polina: Would you like me to add promo for your U-voice ,as I offered you before 12x$5.00 off.
Jared Goolsby: Unfortunately you are incorrect with that as well. The associate I spoke with over chat yestday called me on my cell phone while I was on the chat with him to verify the credits that were supposed to be applied. I need you to either have your manager call me or provide me with a direct phone number to someone that can provide resolution for me so that I don’t have to wait on hold or go through a call tree. P.S. I am not requesting a promo I only want what I agreed to to be honored.
Polina: Thank you for waiting. I’ll be with you in just a moment.
Polina: I understand you perfectly, and I am sincerely sorry for this misunderstanding. ATT does not have such a promo, and manager will not be able to prolong this promo till 2096 as you are requesting. I can only transfer chat to my manager.
Jared Goolsby: Then transfer me to your Manager… I really thought you were a manager and was why I was transferred to you.
Polina: There is no such a promo which can lasts forever. We have different which has expiration in 3 , 6 or 12 months.
Polina: OK, let me transfer you to my manager. Thank you for your patience.
Please wait while I transfer the chat to Islam.
You are now chatting with Islam.
Islam: Hi, I’m sorry for any delay in reaching me. I see that you have been speaking to a representative. Please allow me a moment to review your previous conversation and I will be happy to assist you further.
Jared Goolsby: Good afternoon Islam. I would appreciate a manager whom can make account decisions/adjustments permanent or promotional to contact me via my cell phone at the following number: 505-280-7995 I would like to discuss my account, what was promised, and how AT&T is going to correct the situation. Thank you.
Islam: I do apologize but there is no way that a company could offer a promotion for 82 years. I understand that this might have been told to you but i assure you that this must have been a misunderstanding.
Islam: I will not be able to call you, I am sorry about that!
Islam: I understand that is the reason you accepted the upgrade but if this current promotional rate isn’t of your liking we can change your package back down as it was.
Jared Goolsby: I don’t care who calls me. Someone from AT&T needs to contact me about my account immediately.
Islam: We are talking about your account now through chat as you had come in to chat about your service.
Islam: If you would like to have a conversation over the phone we do have phone Managers available but you would have to call in to talk to one.
Jared Goolsby: I can assure you that there was no misunderstanding from me as to what I agreed to. There is a way a company can offer a promotion for 82 years because that promotion is on my account for my receivers due to an error on AT&T’s behalf. I also do not care what you have to do to honor what the previous 4 associates I have spoken to have promised/verified in the previous days before this chat session. There is no misunderstanding about it. All I am seeing now is that promises were made from your company to me and now they are not be upheld at my expense.
Islam: I am sorry but there is no possible way I have to apply such a prolonged promotion to any account.
Islam: We can bring you back down to the previous bundle you had before if you want, but there are no promos that for that long
Islam: I am sorry about all of this!
Jared Goolsby: Islam, I would like for you to explain to me very detailed what you are going to do to fix the issue I am experiencing as a customer. How is AT&T going to uphold promises that were made to a customer. Who is going to be held accountable for unauthorized account adjustments etc.
Islam: I can give you a $20 credit for being originally promised something that doesn’t exist, and I will be sure to have the representative that provided this information coached appropriately by his manager.
Islam: You should have received a confirmation for the changes that the representative did, either by email or post when he upgraded you. And also on your bill that had the upgrade, the most recent bill, has the exact dates of when the promotions on your account will expire.
Jared Goolsby: Really?!?! This is how much AT&T cares about providing customer service and ensures that expectations are met and exceeded? I can assure you that I have never dealt with such a crooked and corrupt company in my life. yYou can apply the credit to my account along with making sure that the other credits I was promised in the total amount of $150.00 is also applied. I will continue to escalate this issue until someone contacts me via telephone. Nothing else is to be done with my account without my authorization.
Islam: Once again I am sorry but there is no possible way anyone or any company could apply on a promotion for 82 years. I will apply the credit as I promised.
Jared Goolsby: Then apply it for as many years as you can.
Islam: No this is not something i can do either.
Islam: I will only apply the $20 to your account and I am sorry but I am unaware of the situation of the $150 credits I only have record of a $50 credit from 4/24/2014 and Max has applied that already to your account.
Islam: I have applied the credit to your account and as of now you owe $138.10 for the current charges.
Islam: As far as the company, we send out confirmation to changes that are done to any account so that the owner of the account doesn’t get any wrong information or any misunderstanding. If the representative misunderstood and gave the wrong information we provide you with the correct info so that you would know what you have signed up for or changed just in case.
Islam: For example if you were to look at the bill, under any of the services, it will have the day the change happened, what was removed, what was added, and if there is a promo on a service it will say how long it is there for.
Islam: I haven’t heard from you in awhile. Do you wish to continue this chat?
Jared Goolsby: $50.00 for each time a service technician had to come to my house to fix the faulty equipment that was installed during the initial upgrade. Beside the point now…. What are you going to do to retain me as a customer and save the reputation of AT&T from the thousands upon thousands of people that will be made aware of legally binding agreement made by an AT&T representative and a customer. To respond to your resent messages, this is why I initited this chat session. I saw my bill with incorrect informtion.
Islam: I’ll be right with you.
Islam: I have applied the $20 one time credit to your account for the problems that you have had. We have provided you with the correct information of what you are signed up for.
Islam: For any additional credits dealing with the technicians that came out for repair, you would have to contact them, we applied $50 as a manual credit because we did have a note on your account stating that this was to be applied but never was.
Islam: I can transfer you over, through chat, to contact them and see what is going one with the remaining $100
Islam: I haven’t heard from you in awhile. Do you wish to continue this chat?
Jared Goolsby: Correction, you have provided me with the information that I did NOT sign up for. No need to transfer me I will just begin with sending email with the chat sessions attached to the corporate leaders of AT&T.
Islam: Thank you for waiting. I’ll be with you in just a moment.
Islam: This is the correct information; Neither AT&T nor any other company can guarantee you a promotion for 82 years. It might have been a mistake that was said by one representative but that doesn’t make it a real promotion, unfortunately. You have been a customer with Uverse for the past 4 years and the reason that you never heard of this promotion in the past was that because it never existed and it will not exist.
Islam: Is there anything else I can assist you with?
Jared Goolsby: Yes you can can explain to me what I need to do every time a promotion is about to expire to have a new promotion applied to my account to continue to receive the same monthly charges I have now as was alluded to by several AT&T associates.
Islam: I’m sorry for the delay. I’ll be right with you.
Islam: This is not a the policy of AT&T to keep applying promotions to customer accounts year after year. We give you an introductory rate when you first sign up and after that promotion is over we bill you the full rate of the service.
Islam: You have been accommodated and given promotion after promotion just to satisfy you and keep you as a customer.


bev April 30, 2014 at 10:07 pm

I’m from Michigan and we have had Uverse well since it came into our area and love it. We’re down in Florida visiting and they have Bright House. Man does it suck, sorry for the language. The guide is slow to pull up the shows, if you forward it to see what’s on later it goes blank until “it catches up”. Why can’t Uverse come down to Florida? It seems like Bright House has a monopoly here and I think they should pass go and NOT collect the $200.Just saying.


Randy April 29, 2014 at 9:48 pm

My name is Randy. I live in Milwaukee Wisconsin and my family and I have had uverse for over 5 years now. We love the service, but as of late I just want to say we have been very dissatisfied with the service and connectivity. In the past few months I have had my main DVR box crash 2 times, I’ve had techs come out 3 times to fix the wiring which we were told has been done wrong all along, have had multiple connectivity issues with the secondary receivers, and over the last 24 hours I’ve had to restart the modem on 5 separate occasions. This issue should be resolved by now. I want to keep using uverse but all of these issues make it extremely difficult to want to stay a loyal customer.


Sheketa April 29, 2014 at 11:16 am

they said I have cerdit since 2012 up until 2013
And i am having data issue and want help.
AT&T is charging me more money for another plan
Plus $15 plus $20 a month. I need a plan that is
Conducive to my price range every month…
I need a plan that allows me to pay anywhere
Between 50 to 70 dollars a month…


Darcie Wilson April 28, 2014 at 2:30 am

This is ridiculous my bill is so high I sould just go back to Cox because they were not that high. And every time I call I get some one on the phone who us rude.. the worse customer service. You are over charging me.


Lisa Fletcher April 26, 2014 at 4:19 pm

I recently switched my plan with AT&T to their new $160.00 a month plan for 4 phones. I talked to someone at AT&T who said it was no problem and they had taken care of everything. When I received my first bill it looked like there was a problem I called them only to find out there are things I was never told. My daughter had upgrade her phone on February 7th 2014 and the plan rules went into effect I was told February 2nd 2014 so her phone is not eligible for the discount because she paid the $200.00 when she upgraded and didn’t finance the phone through AT&T. Also when our other phones break or are lost and we have to get a new one unless I pay full price and finance it through AT&T that line will also not be eligible so eventually all of the lines won’t qualify for this plan and you can’t go back to your other plan. I was never informed of this when I called to switch plans and they could clearly see that my daughters phone was recently upgraded, I wasn’t hiding anything. The supervisor told me that all of their reps were trained to explain this to customers (I guess my rep was absent on this day) I told them since they record these calls pull the recording and they would see that this wasn’t told to me and they said they couldn’t do that. Nobody would agree in this stupidity why would any parent fiance a phone through them and pay full price to be on this plan? Why isn’t there a disclaimer in their commercial stating to have you ask if your line qualifies and to be aware of future upgrade costs? This is very misleading and I am filing a complaint with our Attorney Generals office and have already filed with the FCC. So parents BEWARE if you go on this plan and your child loses or breaks their phone the line will probably not be eligible for this discount anymore. This is so underhanded and sneaky it’s pathetic and after many years with AT&T I will be moving on to a new carrier I will gladly pay the cancellation fees to be rid of such a low life company.


Debbie Staats May 7, 2014 at 8:42 am

Similar thing just happened to me and when you call, not one person I talked to could I understand and of course, they offer a “one time credit” and think that is going to solve it all. I am so upset and I have 5 lines and a tablet with ATT. I will be moving on also unless they rectify this issue on my account. All the rep could say was, I can read you back the agreement, and I told her I could educate her on the agreement but when we exchanged the phone that was under warrenty, and suggested we upgrade to 5S, they told us that it would not effect our plan and I also called a rep at ATT and verified. They told me that this rep would be re educated and they had it all in their records but would not change the plan back on my one line. I am furious and unless fixed will encourage everyone to go anywhere but AT&T. In the past year they have gotten more shady in their transactions and every month, my bill changes.


Krista Holt April 25, 2014 at 7:57 pm

I have had uverse internet service for one month. It has been a horrendous and frustrating time. I have made so many calls to technical support that I know get routed to the head tech in tier 2 support automatically. I have had 3 tech visits. Also had 2 others ones that were scheduled but cancelled by the techs because I was not home even though I was assured by the reps who setup the appointments I did not have to be home. I have been promised callbacks and text message follow ups and have yet to receive one. I had to wait for over 5 hours yesterday for a tech because the “appointments” are scheduled from 8 am to 8 pm. The last agent I spoke with on the phone seemed to quickly identify a line problem that is not in my building. Everyone agrees my service is bad. I just paid my first bill which was over $200 for all this aggregation. I am trapped because AT& T is the only provider I can get. I want to escalate this fiasco to a corporate level. Do you really want me to share this post to get more attention as I am being encouraged to do right below this form?


James April 23, 2014 at 11:33 pm

AT&T is the worst phone carrier. My wife and I left T Mobile after been a long time customer. I been having a problem with this company for a very long time . I even talked to a senior manager in She was no help. She supposed to called me back within 24- 48 hours in she have not attempted to email or call. I have talked to over 5 reps and my problem is still not solve. Before I continue to deal this unprofessional company I will move to another phone carrier. AT&T is a company full of lies and uncaring workers. I’m really hating I left T Mobile. Well t- mobile I ‘m on my way back!!!!


lisa April 23, 2014 at 9:22 am

I have been disconnected so many times trying to resolve an issue with your company….First of all I’m trying to communicate with people who don’t speak fluent English and I keep getting different answers to the same problem. I will be changing to another wireless company who offers a better price for the same service….yes I’m breaking my contract but you have also not supplied me the service contracted to me. This is a shame because I’ve been a valued customer for many years and I will not be paying any fees….


jackie April 18, 2014 at 2:24 pm

Another long term customer who is very unhappy with customer service at AT & T. They are scripted and are not problem solvers or service people. My problem is still unresolved even with many phone calls to At & T. Even received a commitment to contact me on 4/16 at noon from a gentleman in the “Retention Dept” who has yet to contact me. I will not renew my contract with AT & T after what I have been through. Very disappointed. Hello Verizon!


Bobbi Wright April 18, 2014 at 11:25 am

Well I have just about enough of it all. I spent my whole day yesterday being transferred to one person after another just to get answers on my account. I personally spoke to Dan, Carol, Christopher, Peter, Gloria, Katie, Carla, Jay, Eric, Kevin and Sebastion. I have a problems with my account for so long, but the big one stated couple months ago. They were installing Uverse in our neighborhood, I called put in 6 trouble tickets my phone was messing up. They know because I purposely called from my home phone so they could hear it. They set up so many appointments and no one showed up. I tried over and over to explain that while phone out so is my wifi, without the wifi all my Iphones are working off the plan and costing me more money. That’s why I had bundles everything to begin with. I was mad I had sat at home so many days waiting, I paid a portion of the bill and said as soon as someone came and fixed it I would pay remaining. I wake up one Sunday half naked walking thru my house to some random man in my yard looking thru my window waving he’s working on it. And as it was they had spliced the line down the street while installing Uverse, go figure, like I already didn’t tell them that. So I did what I said paid remaing bill, however no service turned off for non-payment. Of course called complained I didn’t even have service you blew me off for 3 weeks. I told them I want a credit for that time frame on my services, instead got charged reconnection fees. So now as I have been paying my bill monthly I still refuse to pay for that month. As I now have all my Iphones turned off, no TV and spending my time on the phone trying to get this fixed. I made it very clear I WAS NOT paying February bill. I may be a stay at home mom, but I have a large family and my time is worth that. When I worked if I didn’t show up to a clients even once I would had lost my job, unless and emergency….BUT 6 times then come unannounced. The man was wearing just regular clothes, what if I thought he was a burglar and took drastic measures, would have been sad for all. But I running to put clothes on noticed the truck out front. So here in Texas a lot of families have guns, I have small children we don’t. My husband was sleeping but he woke up when I screamed, he was angry, but told him let it go, he’s fixing it. That is what we wanted even though the situation was embarrassing, I eventually had phones and wifi that day. My husband works for a computer company that he can work from home instead of driving an hour back and forth everyday, but most have internet. During this time he had to drive to the office. His company also has an agreement with AT&T for discounts. We went in person and gave them paperwork, to this day I have not had one credit. I did not originally set up this account, my 15 year old son did at the time. Who lets a 15 year old sign a contract?? So I bundled everything, moved all my current services and put under my name, that was 4 years ago. As a communication company since 50% OF THE PEOPLE I SPOKE WITH DID NOT SPEAK ENGLISH, maybe you should add a button to push to claim which language your customers prefer and buy them some new headsets, you can barely hear a darn thing. I currently have no services and angry and frustrated that nothing has been done, another day wasted. When I finally gave up yesterday they said I had 21 reports just for that one day, this has to be fixed or I have to waste today moving all services. Happy Good Friday, I have better things to do.


James R. Vinson April 17, 2014 at 6:26 pm

Recently I switched from Cox Communications to AT&T U-verse. The cable from my home to your pedestal is buried somewhere between 1 inch and 1/2 inch. if at all. When my neighbor complained about it, I checked it out. To say it is a lousy job, is an understatement. More like they swept it under the rug. When I called in about the problem a service technician looked at it and said, we are not responsible for the contractors work. I have heard this statement several times from AT&T customer care representatives.

I called about problem with my service a few days ago. After 5 calls lasting over 30 minutes each, with someone from another country that barely spoke English. They would put me on hold and finally hang up on me. On the fifth attempt I reach a very pleasant young lady from the US and the problem was solved in a few minutes. She said the overseas contractors should have fixed the problem.

I am attaching a photo that I may put on Face book to inform those thinking about changing their service. They should know what to expect.

I wanted to speak with a V.P. of operations but unfortunately ATT doesn’t make this easy. Perhaps he or she is in Bangladesh.

J. R. Vinson


Commander Ritchie Hugh Belser III April 16, 2014 at 8:59 am

From: Commander R H Belser III
To: Mr Stephenson
Subject: SC Case number 1400739

It’s April 15 2014. I’ve attempted to unscrew erroneous ATT billing since November 2013. I have done so via three letters directly to you and wasted many, many hours over the phone with a rep named “Cleo” in San Diego and another rep in New Haven, Connecticut named Daphne Cobb.
In case you cannot i.d. the case number, check SC 1400058 or 1400369. Those case numbers, as well as the 2013 case number were unilaterally cancelled by ATT though the over -billing continues at my beach house rental property. Re-read that last sentence: ATT unilaterally cancelled the complaint case though there was no resolution.
I clearly stated in my three letters that I want only what your sales team promised: a combined package for telephone, internet, and Direct TV at the rate of “less than $96.00 per month” . I have been overcharged over $300.00 to date and the March 2014 bill was $138.00 .
I have been unfailingly polite and civil in all my communications but enough is enough. The mendacity of ATT is
equaled only by the ineptitude of your resolution team. One example of that ineptitude is the fact that ATT has continued to use the service address and phone number to contact me EVEN THOUGH I HAVE MADE EXPLICIT that the house is a seasonal rental property; I do not live there, receive mail there and infrequently visit there. When the summer rental season is complete, on Labor Day, I am pulling the plug on ATT permanently. If I did not have renters in the house now I would do it today.
Disgustingly giving up on recouping the money you have ripped off, I remain , Sincerely-
Ritchie Hugh Belser III
Commander, USN, ret.


Jim April 15, 2014 at 9:38 pm

AT&T “PUC” to whom ever reads this know this, that if ever my patticence have been tried it has been by AT&T, however know this the author of this notice does not give up, understand does not give up I will go as far up the ladder as I have to will go public will own you if you think I am kidding try me. Better yet I challenge you to after all you have for the past 45 days and guess what you have my attention and now I am going to get yours. You say you are going to contact me and resolve the issue well you have exactly till 11:AM on 04/16/2014 if not resolved my actions will take place not a threat but a promise. Oh and by no means do I mean a harmful promise in a physical way, but I will have the final say so on this with the proper authorities who will listen and will resolve. Been a customer of AT&T since 1988 and it is absurd to be treated in such a manner.


Bob April 14, 2014 at 2:08 pm

Long time customer of AT&T (over 20+years). Back in September of 2012 I had my home number changed and requested AT&T show it as unlisted/unpublished. I was told by the AT&T Rep that this could be accomplished. Reason for this service was due to an “Order for Protection” that I had placed against an individual stalking my family and myself. My request for AT&T to change my service was at the direction of the court and the local police. Sometime in November 2012 I noticed I was getting many calls from individuals that would have not known my new number. I called 411 Directory Assistance, and low and behold, I was not only given my Unlisted/Unpublished number by the operator but they also gave out my address.

I called AT&T immediately and voiced my concern. The Rep that I talked to apologized for the problem but could not tell me why it happened. AT&T’s response to my complaint was to have me change my number again. So again, I had AT&T change my home phone number and show it as Unpublished/Unlisted. Again, I called up those individuals that have a “need to know” my number and embarrass myself like I was trying to stay a step ahead of the bill collectors or whatever with these number changes. This was in November of 2012. Things seemed to be going well until one day I received a call from a local charity asking for a donation. Interesting thing was they asked for me by name. I queried the individual as to how they got my number and they advised me through Directory Assistance. Approximately two days later, I received another call from an individual that had lost my Cell Number and went to Directory Assistance to get my home phone number. I immediately placed a call to AT&T to advise them of the problem. I also called Directory Assistance to confirm that my home phone was able to be accessed. I also checked the internet and discovered that my phone number was published under the 411 listings for AT&T and in their White Pages Directory. The customer service Rep transferred me to the Office of the President and I was put in touch with several Reps at that location.

I was contacted by a Kim Clements (sp) whom identified herself as the Manager of the Office of the President. She apologized for my inconvenience and had me hold while she confirmed that my number could be accessed through 411 Directory Assistance.

She explained that she would look into the matter and that I would get a call in a couple of days. This was March 5, 2014. I will add here that AT&T has been charging me for a service that they have not provided since September 2012. Two days later I received a call from an individual representing themselves as working for Kim and they proceeded to ask me what my problem was. I restated the complete story to them once again, and was given the same old “I am sorry” line. The Rep said that they would have Kim call me back in a couple of days. Two days later I received a call from Kim and was told by her that she was still looking into the problem and would get back with me. Approximately two days later I received a call from a person named Gigi representing themselves as working for Kim and asked me once again to repeat my whole story to them. By this time frustration was setting in just from the perception that I was getting from these customer service reps and my problem. That was that they just did not care. I told Gigi that if she needed to have me restate my problem to the same department for the third time I needed to talk to someone that had the power to help a customer. Gigi told me that the only thing she and AT&T could do is have me change my number again. She told me I would get a call the following week. About a week later I received a VM from Kim Clements (sp) again but it showed up on my caller ID as a Blocked Number. I called back to the Office of the President to advise them of this and Kim called back and apologized for the number being blocked but is was her home phone and she was working out of her house. How convenient, her Blocked Number seems to work just fine.

We discussed my problem and she said she would get to the bottom of it and once again Apologized for my service. Approximately March 18, 2014 I received a VM from Kim telling me she had some information for me. I returned her call within 10 minutes and was put into her VM. I left her a message as to the best time to call me. Never got another call back.

Last week I called the Office of the President to ask if someone was going to get back with me. I was advised that Kim had closed my complaint on March 12. And that her resolution to my problem was to change my number again. Kim also put in notes that the customer never returns her calls so that was another reason for her closing the complaint file. I asked why she called me on March 18, six days after I am being told that my complaint was not longer valid, and I was told that they did not know. While I was on the phone with this person they told me that Kim would be calling me in about a half hour to explain. Then this individual in the Office of the President told me that Kim was calling me right now and that I should hang up to take the call. I advised them that I had “Call Waiting” and that no call was coming through. With that they said they were sorry again and hung up. Today is April 14 and I have yet to receive a call from anyone from AT&T.

So there you have it AT&T. So much for your Office of the President to try and make the customer feel like they are dealing with an “Important” group. I see this as nothing more than a smoke screen to keep the customers away from those that run the company.


Still waiting as a paying customer AT&T!!!!


Sandra Housel April 14, 2014 at 2:02 pm

I am upset with your company with regard to combine billing and wireless service. I have been with AT&T for over 10 years. I had my combined bill stopped on Feb 18 or 19, 2014. I paid my January combine bill on February 7th. but now am receiving the January wireless bill back on my April wireless bill which your company is stating I never paid but when I contact the combine they state I have paid. I have now been disconnected because you collected my money back on February 7 for the combined billing which included my wireless charge but you now show them outstanding on the wireless side and now one in your organization can seem to get this correct for me. I have been calling since Mar 24th trying to get this resolved but get a case # CM20140411-86522318 on Friday April 11th after having my services put back on Friday only to have them disconnect me again today. After 2 hours on phone again this morning neither combined nor wireless can get this corrected and I am still disconnected from my wireless. I want some to check into this matter to see if this is how you treat your consumer worldwide because this has left a bad complaint about AT&T the way I have been treated by your representatives. Telling me to just pay my bill and they will put my services on again. I am sure your company received my payment that I went to my bank friday after being on the phones with your representative only to call back from my bank with the my bank representative on the phone with you for another 2 hours to get a case # CM20140411-86522318 and was advise that someone would contact me but that didn’t happen they just disconnect my cell phone services


Tambra Hollamon April 14, 2014 at 11:45 am

I have internet only service in my home. On Sunday, April 6, 2014, my internet service stopped working. Monday, April 7, I called into technical support and was told there was an outage. I called in Tuesday, April 8, and was told that the problem was being investigated. Wednesday, April 9, still no service, called in in and my line was checked. I was told that my line was good, but my modem is still blinking red! Each day I call in I was told to reset my modem, which I do to no avail. Thursday April 10 I call in (same thing, “reset your modem”). I told the technical department that something is wrong because all of my family and friends that have at&t in my town have their service working and my modem is still blinking red. I am attending school online, and at this point, I have missed 4 days of school. Also I am using the 4g network on my smartphone because my internet modem in my house is not working, thus I am paying for data through my cell phone company. I finally convince the rep to send out a technician to my home. He came out and was at my house for approximately 15 minutes. MY MODEM WAS BAD….
I know it will probably be said that I should have gone somewhere else to log on, but why should I when I am paying for service in my home!
I chose AT&T because I thought your company was a good fit for me. I starting to doubt that very seriously.
Hopefully your numerous customers across the country will not be subjected to the service that I did not receive!


Roberto April 12, 2014 at 4:15 am

Two weeks ago, I ordered the new Galaxy 5 phone. It was supposed to arrive no later than April 11 at home via UPS. However, it never arrived. When I tracked UPS on line, I noticed that the driver had delivered the phone at an incorrect address. Then, I contacted AT&T to explain the situation. The AT&T representative suggested me to go to a “Corporate” store and get a new phone. She made me an appointment to get the phone. However, after waiting for more than one hour, the store manager told me he was not responsible and offered no solution to this issue. After I left the store, I contacted customer service again and, at this time, I asked to talk to the supervisor on duty. And, again, she did not offered any solution and said that the store that sold me the phone was responsible for resolving this issue.
I called the store and Juan, a salesperson there, told me that the store was not responsible and said that they could not send me another phone because “I would end up with two phones for one price” and that would be unacceptable. He also said that I had to contact UPS in order to resolve this issue.

I finally called UPS and they told me that they were investigating this issue and that there was no timeframe to get it resolved. They advised me to contact AT&T to get a solution.

As you might see, none of the responsible parties gave me any solution. I’m very frustrated about the poor customer service that AT&T offered me. Nobody wants to take responsibility of this situation. Terrible customer service!! I would like to get a solution. All I need is my phone!!


Dhaval Rasania April 11, 2014 at 9:16 am

Long time wireless customer for ATT and never file any complaints against ATT before, its first time. Because of recent promotions by other operators, I decided to switch to other company as I was getting lot better offer than my current ATT plan (in terms of both features and price). Since I am on contract with ATT, I decided to open chat session with ATT to find out what will be my ETF (Early Termination Fee) per line. (Kristine Young was the rep on chat session), During conversation she was curious to find out why I am leaving ATT and she was wondering if her manager can give me a call to see if ATT can give me options, She arranged a conference call for me, I got a call from ATT customer relations and after 26 minutes of conversation it was decided that ATT will honor me Unlimited Calls + Unlimited Text + 2GB of data SHARED BETWEEN 4 LINES, and total cost = 26 x 4 + Tax, this was not a great offer (as compared to what I was getting from T-mobile) but I still decided to give it a shot and try it out. During the conversation I made it very clear and repeated that make sure I should not be charge more than what was discussed and the rep repeatedly said 26 x 4 + tax – shared mobile data between 4 lines and rep mentioned it will be effective from 17-APR-2014.

Next day (04/10/2014), when I looked at account, it was already updated with new plan. When I clicked on view plan details, I saw $130 as my new charges for that plan, this made me confuse and I connected to a rep on chat session (Shelby Johnson). I had to repeat whole story all over again to Shelby and she said, she is not seeing any other details on my account other than “Mobile shared data plan” and she was not able to confirm the price that I discussed day before – she said price would be 124.60 + Tax !!!
I was really going mad at ATT and she says lets do conf call again, OMG, one more half an hour session. This time some lady from ATT calls me and says “I am here to resolve all your concerns” really, ok lets start, long story short – she was NOT able to help me out at all – so I asked her to put me bak on my previous plan.

Now I want this comment/complaint to be reviewed by ATT officers and answer couple of questions.
I) Is this how you treat your long time customers ?

II) What kind of people ATT has hired – one day they talk one thing and next day they talk different, no consistent stories ???

II) ATT lack marketing skills,they made me talk to them as I decided to switch to t-mobile, they offered me some package with some price tag that was discussed and now next day they come back and says “Ohh that is not possible”, att can not honor that price tag!!!
ATT made me confuse completely, either I am stupid or ATT customer care officers or both !!! I have a strong feeling that because of lots of customers are leaving ATT, ATT has started playing dirty games with loyal customers to retain them!!

Bottom line sooner or later I am going to leave ATT and will never come back again as they lack professionalism.

I hope, my concerns will be addressed and ATT will take actions against inconsistent behaviors by their customer care relations and stop playing dirty games with customers.



Anna April 9, 2014 at 10:03 pm

I am trying to upgrade my phone. I have had the same phone for two years now it is a used iPhone 4 and neither one of the buttons work 80% of the time. I simply want to upgrade my phone to another iPhone bc I rely on my iPhone to sync with all of my other apple products for work and also school. (I am a full time college student) however when I went to upgrade I was informed I would have to pay the $100+ for the phone AND my bill each month would increase from $15 a month to $40 and if I did not want my bill to increase I would have to pay full price for a phone and just pay for the phone in monthly increments, so either way my bill would increase $25 or more each month, and that is just for one of my four lines. I have been a loyal customer with AT&T for over 10 years (one of the lines has been active for over 20 years) I am very disappointed that AT&T would treat customer this way and over charge a customer who is already paying a large amount each month just to buy a phone that worked. They were not willing to work with me or try to do anything to help me get a working phone when I contacted customer service. This gives me a whole new out look on the AT&T company. At this point I would not refer any of my friends or family to AT&T. As a business major I would like to say this is a very poor way to treat a customer and very poor customer service. I hope that this will help the company to realize their poor choices and can help current and future customers to think twice about what they are getting and to realize that they should do something to help loyal customers like my family who simply just wants a working phone Ito be able to function in this world that relies in smart phones to function.


A. Howard April 9, 2014 at 1:24 pm

I’ve been a customer since 1975 when I got married and still have the same phone number. These last couple of years have been a nightmare if you need customer service. I spent 1hr 15 min. today trying to resolve a problem with my bill. They transferred me multiple times to the wrong dept., most of them in CA and I live in TX. They also kept transferring me to depts. that answered the phone in Vietnamese and had no idea of what I was trying to explain. My problem was never resolved and I finally gave up. AT&T has turned into the worst customer service I have EVER experienced. I now understand why so many people are opting for other providers. It’s time to take my business to a company that actually appreciates their customers.


Mike Ayers April 8, 2014 at 10:20 am

My mother passed away on 9 Feb 2014 and I am her executor. I have her mail forwarded to my address but between her death and finally receiving a bill from AT&T the bill was past due and more charges added. I called to have her service cancelled and try and get them to credit some of the charges credited since the service was not being used. No they could not do that but would credit the amount from today to the end of the billing cycle. How nice!? Also, when I told them that mother passed away they said sorry for your loss and then the next thing out of mouth was is there anyone who wants to continue the service. How callous and tacky. I am glad I cancelled there service years ago since their customer service has not changed.


Kristen April 7, 2014 at 9:20 pm

Why did you hire and allow to stay employed an unscrupulous, corrupt, and controlling AT&T employee named DOUGLAS MILLER who works in Customer Service? After AT&T charged kept charging me over DOUBLE the normal amount every month (NOTE: The reason they charged me double was because when they switched me into a “cheaper plan”, DOUGLAS MILLER forgot to cancel my original service so I got charged for both. I called an told him last month, but he refused to fix it. He was over-charging me by $400 a month. So, when I called again this month to ask why my bill was almost $1100 for 2 months, employee DOUGLAS MILLER refused to tell me why my bill was over $525 every month instead of the $125 I was promised (or almost $1100 for 2 months instead of $250 I was promised for 2 months). Each time I nicely asked him to explain the bill and I requested a “correction” to remove the extra $400 each month for 2 months, he said AT&T can not give away $400 a month in “courtesy adjustments”. When I said I do not consider a “correction” to be a “courtesy adjustment”, he got really angry and made threats and said he would be giving me $0 and black-balling me in their database so any time I call, no one will help me. When I asked to be transferred to Billing, he refused. When I asked to speak to management, he said he was management. He said he is the highest level person and no one else at AT&T would be wiling to help me. Even though I had paid $243 on Saturday (which was $100 over what should be owed to date), he said I had to pay the rest of the $1100 that was “owed” (remember this is an undisputable error that everyone else I spoke with at AT&T agrees is clearly an error except DOUGLAS MILLER) before my children and I could have AT&T service. He angrily threatened me that if I tried to go around me, he would shut off our service again and again. Then, when I called the local store manager who had made the mistake to see if he would correct it, he apologized and corrected his mistake which resulted in a correction (credit) to my bill of $400 times 2 or a total of $800 (which is what they overcharged me). A total of 5 AT&T employees from the local store managers to AT&T Billing tried to back out this mistake, but then within hours, the corrupt EMPLOYEE NAMED DOUGLAS MILLER cancelled out their correction and shut off both my and my children’s cell phone service. each time he left me an angry message that said if I do not pay $1000 for last month’s bill, he will keep shutting off my service personally. He says he will be checking on my service every day and each time he finds out someone in billing changed HIS decision, he will cancel our service again and put back the $1100 balance. Again, this is almost all an error because they double-billed for 2 months, I have paid the 2 months in full for the correct amount but he refuses to listen. All he cares about is getting the upper-hand over me and ruining my life–rather than providing good customer service by simply correcting THEIR billing error. I am a victim of their billing error and now this evil-doer customer service agent who seems to take pleasure over torturing an innocent single mother who is simply trying to have phone service to communicat3e with their kids. My God, how can such a person work in Customer Service. I have saved all this threatening voice messages if you would like to hear what he threatens me. Also, simply check my phone records to see every time a Billing corrects my bill, he backs out their correction then calls me with more threats. Please explain why you have an employee like DOUGLAS MILLER working in Customer Service. please explain immediately. Thank you for your anticipated time AT&T.


Linda Horton April 3, 2014 at 10:33 am

Monthly there are overcharges on my bill. I signed up for economy service for my 2nd home in Florida. Routinely ATT changes the service I agreed to and levies standard rates for long distance calls! Each time I call to complain I’m transferred to numerous people, none of whom can help. There is nowhere for customers to get immediate redress thus I am tracking down the CEO. Randall Stevenson in Dallas, TX. plus posting my experiences online. Below is what a typical “help chat” looks like on their site. It’s my real life experience yesterday~ it is CRAZY!!!:

Thank you for choosing AT&T. A representative will be with you shortly.
You are now chatting with Amy.
Amy: Hello my name is Amy. Thank you for allowing me to be your specialist today. How may I assist you?
linda: I was overcharged on my Mar 2nd bill.
Amy: I can help you with that!
linda: I have International Basic Rate plan, one rate nationwide calling. My monthly rate as quoted on your Nov 26, 2013 personal letter to me is $28.93.
Amy: May I have your account number please?
Amy: Is that about your cell phone?
linda: no. landline
Amy: Thank you for the information.
Amy: May I have your full address please?
linda: XXXXXXX
linda: ft lauderdale fl 33311
Amy: Your inquiry requires contact with a specialist who handles accounts in your area. Allow me a moment to connect you to a representative who will be able to assist you.
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Wesley.
Wesley: Hi, I’m sorry for any delay in reaching me. I see that you have been speaking to another representative. Please allow me a moment to review your previous conversation and I will be happy to assist you further.
linda: thanx
Wesley: You are most welocme.
Wesley: welcome*
Wesley: Linda, are you logged in to your online account?
linda: no i am not. I am looking at the bill
linda: i don’t have time for user names and passwords, please help to settle this now.
Wesley: To protect your privacy, we have enhanced our Online security features. For your security, you must be logged into your account in order to obtain help with your inquiry.
linda: att makes it impossible to have user friendly service for customers!!!!!!!!!!!!!!!!
Wesley: I apologize for the inconvenience you have experienced.
linda: and what? I need help
Wesley: In order to protect your private information, please provide me with a verification item from the list below.
• 3-digit customer code showing after your account number / telephone number
• Amount of your last payment or last bill amount
• Last four digits of the account holder’s Social Security Number
linda : with pleasure
linda: XXX, $360.08, XXXX
Wesley: Thank you.
Wesley: Linda, I can see that your bill was $360.08.
Wesley: It was high because you were charged $327.55 for long distance.
linda: do you also see that I am on a n international basic rate plan and one rate nationwide calling. i am holding the document sent to me by att dated nov 26, 2013 confirming all of this as fact.
Wesley: I will check it for you.
Wesley: I am working on your account.
linda: Is this not in your computer terminal- i am losing valuable time
Wesley: I apologize for the inconvenience you have experienced.
Wesley: Yes.
Wesley: You are on an International basic rate plan.
linda: ???
linda: and what about my credit for the overcharge as well as nationwide 1 rate plan overcharge?
Wesley: Linda, it is showing that you exceeded the International minutes usage, that is why you have been charged extra.
linda: what is the minutes usage limit amount and what is the charge beyond the minimum limit? THIS IS RIDICULOUS!
Wesley: I apologize for the inconvenience you have experienced.
Wesley: I will check it for you.
linda: ATT ROUTINELY OVERCHARGES ME. I AM ALSO LOOKING AT A CREDIT FOR $1802.22 ON MY AUG 2 2012 BILL. (have a look in your computer) there are others as well. Every month there’s always an overcharge and I plan to seek legal redress if this is not sorted out immediately!
Wesley: I’m sorry for the delay. I’ll be right with you.
Wesley: Linda, I am escalating your concern to my manager.
Wesley: So please bear with me.
linda: Observe, there is a continuous pass the buck- also a characteristic of att
Please wait while I transfer the chat to Sam.
You are now chatting with Sam.
Sam: Hello.
Sam: I am manager.
Sam: Please allow me a minute to read the chat you just had.
linda: It will be my 4th agent of the afternoon, thank you.I am fed up with att overcharges, excuses and passing me on one person to the next. You have computers and know what I’m talking about.
Sam: I apologize for the inconvenience you have experienced.
Sam: Linda, I can see that you are on basic rate plan.
Sam: You do not have any international and nationwide calling package.
linda: then please do the right thing and set up my credit andlet me get on with my business day, pleeze1
Sam: If you make any call you are charged $0.07/minute.
Sam: I can undertand you.
Sam: It is because you made a lot of International calls.
linda: THERE are 2 international calls, total 57 min @ .07 is $3.99!!!!!!!!!!!!!
Sam: Your bill is high because you haven’t taken any package to lower down the cost of international calling.
Sam: So you have been charged $0.07 per minute.
Sam: apart from that you are charged tax on the usage you made.
Sam: This is the reason your bill is high.
linda: Your explanation makes NO sense.
linda: 2 interntional calls both on same day for total 57 min. at 7 cents per minute. what are you not getting?
Sam: Please allow me a moment to access and review your records.
Sam: I will double check this information for you.
linda: Jan 19 56 min. to Bermuda, 1 additional call, same day, 1 minute= 57 minutes @ .07 which totals $3.99- Are you trained to frustrate customers. This is a no brainer.
linda: If you subtract the chargeable rate for 57 min then subtract it from the total billed, I am charged $255.92 for domestic calls!!!!!!!!!!!!
linda: I need to speak with CORPORATE. This should not be happening!
Sam: The calls you made to Bermuda in that you were charged at the rate of $3.38 /minute
linda: The rate I have always been quoted is .07 otherwise I would NEVER have talked by phone. I have SKYPE.
Sam: I apologize for the inconvenience you have experienced.
linda: i want this overcharge sorted out, no apologies, please
linda: I am looking at a bill dated Aug 2, 2012
Sam: Linda, if you want this concern to be sorted out please call at 1800-288-2020
linda: Calls to Bermuda were overcharged at .19 and .38 respectively- a far cry from $3.38 you just confirmed. Even at .38, the bill would be $57.00 but it’s not the rate I was quoted.
Sam: They will sort out your concern the best way possible.
linda: So now I’ve wasted close to an hour without resolution? You can’t help me either_ the Manager, did you say???
Sam: I am sorry I am unable to help you with credit for the calls you had made. You will need to call us at 1800 288 2020 to have a word with manager on the call.
Sam: I appreciate your understanding.
Sam: Is there anything else I can assist you with?
linda: I will waste no time posting this email thread online to warn customers about ATT!!!!!!!!!!


John Fahy April 2, 2014 at 5:03 pm

Why complain about the shortcomings of a company. They are boring and lack the immediate fascination of short-lived reality stars. AT&T management has constructed a barricade of platitudes interwoven by cut-rate scripts that isolate management from providing service to the customer. Gimmicks, low introductory rates, bundles, and our acceptance of poor performance have congealed into the New AT&T.
This customer service model closely resembles turn-of-the-century hucksters focusing only on the sale, not adding value. AT&T has turned customers into commodities, faceless, nameless peons, resulting in an Orwellian vision of endless masses masochistically gulping swill from the altar of mediocrity. If AT&T expressed genuine concern, rather than constructing disingenuous platitudes, customers may see a glimmer of hope. Having your hope destroyed is disheartening, but adding insult to injury, you have to speak with a representative who is also force-fed the company gruel. Each call is controlled focused on a deafening reverberation of the melancholy mantra: “I am sorry for the inconvenience, but…”. This compulsory groveling coupled with mandatory repetition erases all self-esteem. The Machiavellian minions of management mislead, muddy, mollify, and then transfer customers in a jerky circular fashion reminiscent of a secret society initiation. AT&T must have a round board room to instill a consistent corporate culture of the jerky circular process.
If we accept mediocrity then we are doomed to become mediocre. I reject AT&T’s mediocrity and vote with your wallet.


Brenda Mann Ponder April 2, 2014 at 4:42 pm

I must agree with so many of the unhappy long time customers sharing their comments about this company. It is truly a sad situation when a company as large as AT & T is, doesn’t care enough about the consumer to take these comments serious. I will be so glad when my contract is over because not only is the service poor, promises broken and not to mention you nickle and dime a customer to death for every thing offered. I have been with AT & T over 20 years I have Uverse (boxes on 4 tv’s), Internet, cell phone and home phone service and when I call to inquire about adding a wireless connection to one more tv you want to charge me a $49 one time fee not to mention I will have an additional charge each month for the extra receiver. When does a customer get anything waived. You know I’m going to have the service for at least a year so why charge a one time fee for anything when you all ready have as many services as I do and have had for so long. It is understandable why COMCAST is so appealing. I can’t wait to change my service. they were glad to offer me a plan for the one tv and has offered to pay to move my other services if it’s worth it for me. Now I’m in the process of try to get out of my contract without having to pay an arm and leg or have my credit all “JACKED-UP” because you are famous for that type of punishment I hear too.


Bradley BRYAN HARSTON April 1, 2014 at 10:08 pm

Your company has the worst customer/technical service I have ever seen, I have not even had my equipment installed and have already been disgusted by the service I have received. My problems started when a technician decided he didn’t want to complete my 4 box install after that my dsl was disconnected because uverse was “supposed” to have been installed since then I have been subjected to lies, update Calles at 11:00 at night , people not calling be back as was promised, and 2 more appointments being canceled without notification. I even went as far as to take off of work to make sure there was no issue only to be canceled o. I have been a charter customer for years and am currently regretting my decision to change service providers.


Caren C. Newman March 31, 2014 at 1:31 pm

I agree w/every complaint mentioned above. Did finally make it to a person in the office of the President, she worked out my problems and gave me a great new rate . That was over a month ago, and now she isn’t returning my calls. I have been complaining about their customer service for years!! Never changed. Caren Newman.


CS March 30, 2014 at 12:50 pm

I have been an AT&T customer for almost 10 years. I WAS the happy customer that always told friend, business associates, etc. about the goo service and products at AT&T.

That has now changed. In July 2014, when moving from my home, AT&T Uverse contacted me with a good offer at my new address. However, I was told I could not move my service, as I had done many times before. I had to order new service, so I would need to disconnect and turn in my equipment.

I contacted Uverse and did so, I received instructions for returning my equipment and did so. I received my last bill and paid it. Several weeks later I received another bill; I contacted Uverse and they apologized, explaining that the initial representative did not cancel my service correctly. I was assured it was not cancelled and I would receive no further bills for the old address.

A couple months later, I received another bill. I again contacted and requested a supervisor, who told me pretty much the same thing. This continued for several months; I received phone calls, I also contacted the person(s) that I received my new service from, I sent an email to AT&T online, I communicated via a chat, I opened a compliant ticket with customer service, etc.. etc. etc. The bottom line is that I have continued to receive a bill for my old address and NO ONE from AT&T has ever called me back even though I have requested this time and time again.

I have made every possible attempt to resolve this issue, with no response from AT&T. In the meant time I have a family plan wireless account, wireless home phone, internet, Uverse and IPad service with them, that are all current and paid each month.

It is unreal that they have not resolve this issue or even attempted to contact me to resolve it. These fraudulent charges must be removed immediately.

I need this email communication to go to Lori Lee, VP Home Solutions; she is responsible for Uverse service. As one VP to another, this is totally unacceptable service. You must provide your existing customers with good service, while you continue marketing and gaining additional customers.

I need to receive a response within 48 hours. My next letter will be sent to Randall Stephenson CEO, with a copy to my attorney and the attorney general’s office.


Joseph April 12, 2014 at 1:09 pm

Hello CS, can you email me so I have your contact info. i am having a huge billing problem as well, and plan on seeing the attorney general this week. It would be nice to know how you are proceeding with your problem, my email address is


Carlindjya Alexis March 29, 2014 at 9:09 pm

I have been lied to since started with at&t i was promised $65 monthly payment each for 4 people, I have been having problems with att every month. Two girls dropped the line because of the dishonesty of att leaving my bill high, i called to add an extension , because i am not able to pay the balance that is remained on my account, I have paid my monthly bill but i was told that it was not enough. In the process of resolving my situtaion i have been hung up about 10 times and been left of the phone for about 4 hour i have for people whom witnessed how i was being treated by the att employees. This not fair for me because there are actually people who care about the credit i see that att is trying to, to do so.


Katherine March 28, 2014 at 8:46 pm

I see we all have the same identical problem….I’m looking for a solution. In September, like a dummy, I called AT&t about combining all my service….it has been a nightmare…here it is March and I’m still having to fight with them….the biggest problem I have is the U-verse…they do not offer it in my area….set me up for installation to find out it’s not offered. I was also told about cell phone (that I didn’t need), but because the bundle package was so good I went ahead and got the phone…..terrible mistake…39.99 for nothing…fist bill over $100.00…I called to complain…somehow I ended up with another u-verse box (which not offered in my area. I returned the system…a month later I get Collection letter. I called AT&T again and again and again…I’ve never seen such a missed up company…..finally thought I had the collection part taken care of until tonight I get another notice from the Collection agency. They’re no help, will not tell me how to or who I can contact at AT&T…My blood pressure is going through the roof….Can we not as American Citizens Boycott or Sue AT&T…This is ridicoules. Now on Monday I will have to spend all day again to try and straighten this mess out again.


betty miller March 27, 2014 at 10:31 am

I have been an ATT customer for years. I have 5 phones on my plan. I heard that ATT had lowered there plan rates.. I called to inquire and the lady at the other end checked into it .. switched me over.. and that was it.. no explination of anything else. the problem now is my son’s phone broke and he is away at college so I checked to see if I had a upgrade option and I did. I was going to have him go to Walmart and get a phone with the 2 year extension to my contract. When I called ATT they informed me that his line would go from $15.00 a month to $40.00 because of the plan that I had. None of this was ever explained to me when I switched my plan.and I do not like having him away from home with out a phone. I am so un happy with ATT that I think its time I take my business to Verison.


Rita Mason March 26, 2014 at 11:33 pm

I have spoken with 5 different agents in the last 24 hours and still no resolution. The supervisor lied when she promise to resolve the issue. These fool changed the phone number without my mother knowledge and act like they can’t change it back. She is a senior citizen and have had this number for 20 years. The problem with changing from u-verse back to land line they have no experience. The customer service sucks and something needs to be done. I will take it farther with reporting to everyone I can from news broadcaster to state leadership. Someone will be held accountable.


Mae Reed March 26, 2014 at 5:49 pm

I had AT&T wireless service for less than 1 month. Everything was working fine. Out of the blue today while I was driving I received a call from an 888 number. I was in traffic so I answered. I heard AT&T and began putting my ear piece in. After getting everything together I heard the person on the other end was asking me to verify my address. I gave my address and the lady asked me why did it take so long. I went on to tell her that I was in traffic. Long story short…. 15 minutes later….both of my lines were cut off!!!!! I have a daughter that is also on my plan. I called AT&T and the fraud department tells me that they cut the phone off becuase I could not verify my address which was a LIE. I provided my information. They then told me that I needed to fax over a copy of my driver’s license as well as a utility bill! I explained that I did not have a driver’s license that matched my address, but I did have a lease. They lady that I spoke with was RUDE. I switched my service from Alltel and my daughter’s line from T-Mobile. We both have resumes that lists our numbers. I am PISSED. They told me that I could not get the services back on with providing them a Texas i.d! I may not remain in Texas so why should I have to go purchase an i.d?!?! I am upset, disappointed and frustrated. AT&T was a HUGE dissapointment. Now I have to get a new number and switch to ANOTHER carrier, all because they BELIEVE fraud was being committed. I even asked if I could go in a store and show my i.d and let them SEE me, they said NO. This is ridiculous!!!!!


Bill March 26, 2014 at 1:06 pm

On 3/20/14 my 80 yrs old aunt contacted at&t to to let them know she was moving and requested her phone be switched to her new address, she asked would she be able to kep the same number, she was told that the service would be connected and that if there was an issue with keeping the same number that they would contact her. The connection date was 3/25. On 3/25 I went to the apt and found that the service was not hooked up, I called and was told that no appointment was ever made, that SHE was suppose to call back, there is a record of her call, but again no appointment was made. My aunt keeps records of all the things she does and had a complete list of all the calls she made regarding her move. I called back again and got DONNA, , she was about as nasty as anyone I have ever dealt with, refusing to get a supervisor, I was then put on hold , when she came back on (almost 15min) she said the “supervisor said” , I again requested to speak with the supervisor. after another long wait I got JAMES, he said he was not a supervisor but was above DONNA and will get me a new appointment, then suddenly his phone cut out, after a few sec. (15-20) the phone came back on and he claimed to be having a problem with the phone, as I started to speak again , out it went again, then he came back laughing, no doubt he was muting the line and claiming phone troubles( good plug for at&t) well after some back and fourth he said he would get me another appointment but that he would have to call me back, I gave him my number , that was three hours ago. This is an 80 yr old woman who is a bit hard of hearing and lives alone, oh and did I tell you she is a longtime AT&T employee , retired of course.Well god forbid anything should happen to her and she is unable to contact 911, we will then see how funny JAMES and DONNA would find that, for shame AT&T. I tried three more times to contact some sort of supervisor or someone to speak to regarding this matter, to no avail, thats why I have to post this.


Joan P. Owens March 25, 2014 at 11:41 pm

After discussing my refund situation with workmates, family and others. I have found many that never received their payment. All of the above comments are true because that is what I experienced. Yes this is ridiculous, fraud and need help in the Accounts/Receivable/Payable Dept., and some direct customer service dept that all complaints could get help.


Fred March 25, 2014 at 4:17 pm

I have had the WORST experience with AT&T where my phone lines was disconnected for over two weeks when I took out UVERSE service. I am trying to find the phone number(s) of the complaint and legal departments but AT&T has cleverly hidden them and when you call customer service they say they don’t have access to them. If anyone knows this information please send me an email. I have probably made 30+ calls to AT&T and spent at least 20 hours on the phone trying to get my problem resolved. I am going to bill them for my time and take them to court if I have it.


William Painter March 23, 2014 at 9:57 pm

We’ll I am glad to see I am not the only ones having these problems. It’s sad that we pay so much for inferior service. And it is not any better any were else. I wonder if the president or other high ranking theifs have this problem, this WWW is a scam and we are all being taken. Would like the old phone system back. Get rid of digital and go back to analog. It is not worth it. It just gives the FBI, NSA and so on. the ability to track our movements. There is no more privacy as we use to know. I thank God that he will soon make things right. Amen.


charles rawlinson March 22, 2014 at 4:38 pm

as a retired employee with 35 years of service with ATT who retired before lucent tech. was even a company in 1996 I am being told I am not entitled to a retired employee discount because lucent handles my pension. I think this very unfair since I never worked a day in my career for lucent. I started in June of 2013 by faxing the paper work to national discount center and even mail a letter to Mr. Ralph de la Vega that was returned person not known. Any help that you can provide would be greatly appreciated
You may reach me at 516-594-XXXX or my cell at 917-859-XXXX


Michael Gonzales March 22, 2014 at 4:00 pm

I have been Looking at some of the thing people have to say about at&t & its so SAD that AT&T GOT so BIG that they don’t give a crap about the People Who they walked all over to get to where they are ( Randall L. Stephenson ) I bet You have a very nice house & car well I can not get a home loan because AT&T sent Me to collections for some thing I did not get I have call so many times that I thing JUST about Every person Has heard My name , I have been told it was taken care of BUT HELL no can anybody from AT&T call Me E-MAIL Me for My # thank You


Michael Gonzales March 22, 2014 at 3:35 pm

At&t I have had AT&T for so long & I can not get a home loan , because of a bill I have can The the big man give Me a call & no I know God can not call I’am talking about the AT&T big man or somebody in billing send E- mail for My # thank You


Betty March 20, 2014 at 6:08 pm

I have spent hours upon hours trying to get one issued resolved, and to date, AT&T did nothing but give me the run around regarding funds that we taken from me that were not authorized. Several people from the AT&T customer care team stated that they did not have an address, phone number and a fax number to give me for corporate headquarters, but I was given a P.O. Box 755, Atwater, CA 95301 and my letter I planned on sending would get routed to the correct place. Not to sure about that but I complied. Now I did some digging around and found this information. Let’s see if I get a response and how long it will take. The customer service is horrible and I never really know who I am talking to and what country that person is in. The long and the short of it, money was taken and held from me from 3/6 to 3/18 with out my permission. I expressed how upset I was and still no one could give me a solid solution.


tammy brown March 20, 2014 at 12:38 pm

Dear Mr Stephenson The value and services that at&t relaibly gave in the past have so quickly changed to a poor graded company on so many levels due to imcompetance
and lack of customer support for a once stellar company. I am writting in hoes that someone within the management team can resolve issues that relate to a contact billing error as a result of outside partners selling at&t products without any support. In a world
of so many companies add on products and services the key factor in success is truth in product delivery and service not sell and dump . I can be reach at 954-605-XXXX or email


randy johnson March 18, 2014 at 5:05 pm

i would like the president of the company to contact me or the ceo to contact me the people you al have working in your office saying they are im the office of the president wow i recorded them also and this one guy said i was trying to hack in to att system by taking to him over the phone so i will say this from the recordings that i have from the regular customer service to the office of the president how rude they are and listening to them i am not rude up set or any thing with them now i will await 48 hours before i release this info to the public and yes everyone need to know the truth about att the customer service area need to be redid if the top have bad customer service skills the bottom cant have them they follow the top. Just to show when we need a higher department we should stay with a regular employee and for them to say your call go no farther i think everyone need to know the truth about this and again on every social site i will post the recording if this isnt resolved from the president or ceo them selves intact even there legal department . is my contact info


Sheila Helms March 17, 2014 at 6:25 pm

This will not let you type correctly…injects in the middle of the sentences… is just like the rest of your service. I will send a letter to the FCC and the corporate office.


randy johnson March 17, 2014 at 5:45 pm

i have been on the phone with office of the president i spoke to a person whom stated they were from there i allowed them to listen to a recording of a manger of att who was rude for no reason and after asking for there manger they hung up and to top it off a person from the office of the president called and was speaking to me about things that i didn’t call in about which was also recorded and the gentleman was rude and also recorded and i can provided these to you all or you can listen to them through youtube facebook and many other social sites this have to stop att is way better than this and i have been with att for 5 years and this is so sad i am about to pull my business account from here as well along with 2384 other phones since our business don’t mean any thing but we as customers are held accountable for the mistakes of your employees. all of att customers need to know the truth and they will and if you want to reach me


Sharon Hesse March 11, 2014 at 9:16 pm

LAST NIGHT (Mon 3-10-14) I was on the phone for almost two hours with someone who could not speak proper English. My e-mail had been hacked and while I was notified on e-mail, I could not pick up my e-mail on my mobil or internet.
I cannot imagine that you dare to call yourselves a communication company. Eventually, they solved the problem and I got a new password. By the end of the conversation, I was so upset I asked to talked to person’s supervisor and he also could not speak proper American English. I am elderly and disabled,but I am not dumb. Since the days of party lines to now I have stayed faithful to you folks. Why do you not believe in customer service? Why are those taking the call in America or if off-shore, why cannot you get someone who can communicate. I must have U-verse where I live, I have wireless and I have my mobil. I guess you think you have no competition. I my case, you don’t … just don’t rub my face in it.
OK, I am steaming again so I must go


Jeanette Rivera March 11, 2014 at 12:26 pm

Dear AT&T Uverse
I have been with this company for 4 years and the last 8 months I have been treated so badly from you customer service representative to your supervisors!!

The last year and a half I have been in treatment for breast cancer and unemployed. I have been struggling to pay my bill and have asked several times to help me lower the payments. I even discontinued so of the services to lower it. But it just seems to get higher and higher and when I call for arrangements 50% of the time it is ok but then recently I have been treated awful. I ask for courtesy to allow me more time and I get hunged up on serveral times within that one phone call or put on hold for a long period of time??? It so ridiculous!!!!

I have been thinking of cancelling my account because of the treatment this company has given me in the hard times I have been going through. I do not need added stress in my life!!! I have 4 children and I am a single mom. When I try my very best to make this payments I would like it if it is acknowledge and that I am not treated like a dead beat for not paying in my past or getting disconnected. Life has been tough but I am grateful to be alive and I don’t understand how some of your customer service rep. like Josie or supervisor Kim Porter can be so cruel and not compassionate. I made a payment but not the full amount due to 2 deaths in my family and I called to see if my payment can be changed to help me pay the balance at a later time, more time than just 4 days. Also I asked why my bill was so high of $356??? I NEVER pay that much and if it too can be divided into 2 payments I was treated like I had no right asking? If this cannot be handle in a professional and caring manner I would have to take my business somewhere else. I have asked several times to speak to corporate or someone with authority and no one knows who?? I can’t believe a big company like this has these people working for them that cannot resolve this in a positive and professional manner. I don’t ask for discounts or to waive anything just for help in making longer payments that are smaller. That’s it? what’s so hard?


Sandra Flint March 25, 2014 at 12:59 pm

I am sorry that we bith are hsving a problrm I to have been in trement fir zBC I am so anger with this vompany I can scream I am going to just find a cheap cell plan this is so sad I didlike this company eith sll that is within me……I wish u good health


Charles Evans March 8, 2014 at 9:24 pm

I would like to start by saying I have had ATT for 8 yrs and never been late or missed a payment , now with that being said I was working for a company that agreed to pay my phone bill as a perk of working for them , now in doing so they made payments on time as I did for about 6 months ( I worked for the company 5 yrs but got a promo ) upon my dismissal from the company ( voluntarily ) on 12/31/13 my bill was current and in good standings BUT now 3 months later I get a bill for the last 3 month of service saying I never paid , so the company I worked for disputed charges and ATT refunded them ….. That’s not the bad part the bad part was I had 3 days to come up with $500+ dollars due to this vindictive act made toward me and I didn’t expect ATT to cover it I just simply asked to be put on a plan to clear it up by me paying extra on my following bills and the response I got from ALL customer service agents was that they would be willing to listen to me and help me if I paid the 500+ dollars that I currently did not have .. But I was unaware that they were refunding the $ and was treated like I was a POS by everyone and not one person would even listen to what I was trying to say or willing to help me does anyone know of what I can do ??? Oh and finally from all this I HAVE learned that if you have a ATT account and already have bad credit and won’t mind a little more on your record then start having someone else other then you pay the bill , like give your brother cash and have him pay with cc and then at the end of the year dispute ALL the bills paid and ATT WILL give you ALL your $ back !!!! I think if 100,000 ppl that have a $200 + bill would do this and blast them at the end of the year there’s 2 things that would happen one they would be out roughly 20 million dollars and 2 they would for sure start investigating refund / fraud cases a lot closer and explain to the ppl that willingly put their cc info in to pay someone’s bill that it’s a civil matter and not give them a refund and only give the account holder 4 days to pay ….


Bob March 5, 2014 at 9:43 am

In early 2012 I requested an UNPUBLISHED/UNLISTED Phone number from AT&T due to an Order of Protection. AT&T required that I change my phone number to a new one and with that they could show the new number as UNPUBLISHED/UNLISTED. Six months later I called 411 to see if the new number could be accessed through directory assistance, and to my surprise, I was able to get both my number and address through AT&T directory assistance. I called AT&T and told them what happened. They agreed to refund the charges I had been assessed for the service for the past six months and suggested I change my number again so they could put it on the UNPUBLISHED/UNLISTED list. Today (one year later) I happened to check my name and new number on the internet and discovered that I could access my AT&T number at several locations including 411 and White Pages directories. I was also able to access it by calling 411 directory assistance, and noticed that it was published in the AT&T phone directory. All of this for an additional charge of $2.70 per month from AT&T for UNPUBLISHED/UNLISTED services. At this time, after waiting for over 45 minutes for an AT&T rep to answer my call, they tried to explain what happened (after a bunch of excuse making and trying to blame me) the rep said that they did not know how this happened not only once buy twice. So much for service from AT&T. Still waiting to hear from AT&T to see why type of excuse they can come up with.


Fernando Leal February 27, 2014 at 1:07 pm

Over a month ago, I walked into an AT&T store wanted to see if I can save money on my bill. The representative was very helpful and gave me options on how I can save on my bill, one option was dropping my minutes plan, getting U-verse, Internet, and Digital Life. Which was going to save me about $70 a month. I was over excited of all this. After leaving the store I was excited of all the savings but then there were things promised to me by the representative that never happened. I was promised HD channels, HBO, Showtime, and U300. I was also concerned with holes in my wall for the Digital Life, the Rep assured me that their will be no hole in the walls. Come to find out, there is a big box that needs to be mounted to the wall and hole all over where the cable going around my door. Then when the Uverse came to install there wasn’t and HBO, Showtime, HD Channels, nor U300 they only gave me U200. When I called the Rep he assured me that he will take care of it. Waited about a week and it never happened. When I called back to ask why he hasn’t made the changed and he assured me he will take care of it, if I can be at my house on a thursday in the morning for a technician to go to my house to install the HD, I agreed. I took the day off from work to be sure to be at my house while the technician was there but he never showed. When I called the Rep, he told me out he took care of it and that the technician didn’t have to go. I was furious, not only did I take a day off of work but he wasted my time and never called me with an update telling me I didn’t have to be there on the thursday he asked. Also with the combined billing, the online system requires me to link my accounts, while doing so he wasn’t letting me see my wireless bill online just my uverse bill. I would call the support center but they couldn’t find the solution. After a week of working with the support center one rep was about to fix the problem for the inconvinence the agreed to credit my account for $60.52 immediately. I checked my account the day after and no credit was applied, so I called billing to ask about it and the floor supervisor let me know because I have combined billing it will take up t 5 business days. 7 days later I checked my account and still there is not credit applied to my account. I call billing again and no they are telling me it can take up to one billing cycle. What is this? Every time I call I get a different answer and different story. I have been a faithful customer for about 10 years and to be give the run around like this is UNACCEPTABLE!!!! Not only, am I still working with the AT&T store to straight out my account. But the billing call center is not any better! I am so frustrated and getting to the point when I want to cancel all of my services with AT&T and go with a better service. Please email me soon! I want to get all this resolve and get conpensated for all this time and effort on the phone trying to get this resolved. Each call I make to the billing department I am on the phone for 30 minutes or more and half of the time is on hold being transfered from department to department! This is ridiculous! please help!!!!


DeWanda Davenport February 25, 2014 at 3:06 pm

I need to speak with some one that has general concern to help me about my current situation. AS of this date I’m very dissatisfied and frustrated. I have been with At&t for the last two years or so. I may not pay my bill on the due date but I always pay my bill in full every month. I made my January payment on 1/13 in the store and the CSR debited my account for two full payments. I did not notice this on my account for about a week so when I did I called in to At&t and was told that my payment couldn’t be reversed since it was finalized. I was told to go to my bank for a credit. Which I did on the 1/24 and I received a credit of one payment on 1/31. When I went to make my February payment I was told I owed $500. I then called in and was told that two payments were credited to my account and not one. I have called into At&t with my bank rep on the phone, faxed over my bank statements any and everything for them to tell me that I still owe this money. Every time I call in I get a different story about my situtaion. I have been talked to so rudely, by CSR’s and Managers that is suppose to be there to help the customer. I talked to one Manager on this past Friday and I thought I saw a light at the end of the tunnel just to call in today and to be told that they didnt know what he was talking about. Where do I turn? I am thinking about contact my local news station and going to another cell phone company.
This hard working mother of 4,,,,,is not going to settle for this! I don’t care how long it takes I am going to get my money back for having to pay a bill twice.


Amy Stieren February 25, 2014 at 12:41 pm

RE: 210-842-8747 CC: 730 2
I have called your customer service numerous times regarding the “re-activation” of an account that was closed back in October of 2012, due to selling the property. I did not re-activate it in January 2014 but I did disconnect. How was this done and I do not wish to pay this $60.32 bill received with a BD 2/13/14! If that was the case where was this bill the entire year of 2013? Looking at old files – I don’t have any AT&T bills (although other utilities).

When I call I get only Indian people who have no clue what I am talking about. You are AMERICAN telephone and telegraph. Not India. Please use Americans but also please dissolve this bill. I DO NOT owe for something I never ordered.

We have our wireless service but really, this raises questions regarding the credibility of your company. Your customer service is endangering your customer base.

PLEASE resolve this.
Amy Stieren Smiley
ACCT# RE: 210-842-XXXX CC: 730 2


Adrienne Jones February 20, 2014 at 5:27 pm


I am writing in reference to my AT&T UVerse service. I have phone, internet and TV. However, every couple of days my service has gone out. I had had to make a service call almost each week since January. I have had technicians come out and stay at my home almost 3-4 hours repairing my problems. I have also had the modems replaced, finally the last technicians was able to tell me the following “the upload and download capacity is at MAX” that was almost 2 weeks ago. He said that I would need a technician to come out and replace a circuit or something. At any rate, I have not been contacted yet by an AT&T rep to come to my home and set that service out. Therefore in the meantime I have to unplug my receiver almost everyday to get the service to work properly. I work from home and need to have internet service for my job and on the day that my internet service was out I had to use my phone for a hotspot where I incurred an $80 charge on my wireless bill for data. I spoke to the rep and was only credited $10 for service interruption. I am highly disappointed in AT&T. I switched my service from Comcast where I did not have any issues. However, I received in the mail TODAY $200 gift card to switch back. Needless, to say I am considering it because no one has called to neither apologize nor rectify the problem.



Audrey February 19, 2014 at 7:13 pm

I am reading all of these comments and complaints which is fine and dandy, but are any of you ever getting a response from anyone?


tammy February 24, 2014 at 2:32 pm

No answers!!! I am going to comcast.


Hugh Lochrane February 19, 2014 at 2:14 pm

I have been trying to get AT&T DSL service for over 30 days because I don’t want to work with Comcast any longer. AT&T keeps telling me that DSL is not available in my area because there are no available “ports.” Also, U-Verse is not available. Serveral neighbors have DSL. If there are insufficient “ports” to satisfy demand then upgrade the equipment.

The most frustrating part of this whole experience is being bounced around from one agent or department to another. They all have a stock answer and are not willing to help. On Feb 12 2014 I spoke with a technicial who “promised” that he would escalate the matter and personnally keep me informed about what was happening. It’s been a week now and no new information.

After reading about all of AT&T’s good service in this comment area I’m inclined to forget about AT&T all together. Maybe staying with Comcast is the best solution.

Hugh Lochrane


Mark S February 17, 2014 at 4:46 pm

AT&T has a very serious and most troubling accounting practice. I was a longtime customer of AT&T for several reasons. The company I worked for had a corporate account and when I left that company the Go-Phone service worked perfect for my budget and needs for the time.

Now to the point for writing this complaint. I canceled my Go-Phone account and had a credit balance in the prepaid account system. I took advantage of another cell phone company’s offer for one reason or another. I called your customer service to see about getting the credit back. The 2 call takers and 2 supervisors I spoke with stated I was not entitled to that money back and was forfeited.


I find this absurd that a respectable and worldwide company like AT&T would tell anyone that if they had a credit balance when they canceled their account that they were not entitled to their money back. The final customer service supervisor (Mark) informed me he was the highest person that I could speak to and was very sorry he could not forward me to anyone else even after I asked multiple times to speak to a manager or director.


I am hoping by posting this a higher authority at can help me get resolution to this matter.
“One can only hope”


rori February 18, 2014 at 1:06 pm

hope all comments are passed on. I have heard by word of mouth how awful service with att is now. when I finally after an hour got someone to talk to to cancel service I got a insincere apology of sorry it didn’t work out. Years of doing business and they didn’t even care then told me I must remind you that if you use your cell phone be sure to not text and drive. what do they think we are stupid children out of text and litterally none of their business after what the conversation was. No thank you for being a loyal customer just too bad. The internet service is lousy. fix it and maybe less would complain about your service dept.


Ron February 14, 2014 at 1:22 pm

Frustrated to the Max. I had switched to AT&T over two years ago when my wife left because I needed to get her off my Verizon account. I had problems from the start but stuck with it mostly because I liked the phone. Recently, I went back as my contract was ending. I have a terminal condition and did not want to sign up for a new contract. I asked them if they had a no contract plan, and they told me NO. I said then I was leaving. I switched to Consumer Cellular which believe it or not was worse -(they are an AT&T reseller for AARP). It was the same plan but without the contract and a lot cheaper. Well after they almost killed me by shutting my phone off and not allowing a call to Emergency Services, and not wanting to correct the problem I knew I had to switch again.
I was in a Target store and happened to see SIM cards for both T-Mobile and AT&T. The T-Mobile said that traffic was prioritized and no contract holders were at the bottom which could cause a loss of service. I asked the clerk since my phone was a brand new unlocked AT&T Samsung Galaxy S3 if the SIM card would work. She said she thought so, but called AT&T to be sure. They told her yes. I purchased the card, and a few days later installed it in my phone according to directions. I didn’t get the new number that was supposed to happen so I could port my number back to AT&T.Had an online chat which seemed to have good information. I did what was suggested and did receive a new phone number. Activated the phone, added money which was confirmed, but still doesn’t show in my account. I went back and had another online chat with a representative who assured me it was fine, several times and with the new number I could easily port the number from Consumer Cellular and gave me the number to reach that department.
I called that department and spoke with a representative who was rude and yelling over me. I asked for a supervisor, and she simply put me back into the line. It had been over 30 min. for them just to answer, I had been online and on the phone for over 6 hours. I waited another 30 min. and hung up. The next day, I called back, and immediately asked for a supervisor. I did actually get one. He told me I needed a new SIM card! I said I just bought a new card as instructed. He said yes and that is assigned now to the number….I told him, that was the number that I was just given the day before and told it was a temporary number so that outgoing calls would go to that number and incoming calls would still go to my original number while it was being ported. He said that was correct which was why I now needed a new SIM card. I said that was absurd and if I put in a new SIM card, then the same thing would happen, I would get another new number and have the same problem. He said that was how I had to do it. I told him that made no sense and I am handicapped and in the middle of a blizzard and was not going to the store again. I asked that a SIM card be sent to me with the number ported, and sent on an overnight mail to me. He refused.
I then went back to the online chat, had another representative that “wanted to help”. He listened, said he would do what he could. Soon told me the same thing that I needed another SIM card. He then to his credit got another supervisor without my asking. She called the porting department and spoke to the same person who I had already talked with, and guess what… was told that I needed a new SIM card. I said the same to her that I would have the same problem, and her only response was that was all she could do because it was the wrong department! So far now, 2.5 days to figure out the sim card without a resolution, and I still haven’t solved the fact that I have confirmation of putting money on the phone, but it showing up as having no money! Absolutely terrible service. Time to try calling corporate headquarters and hope that I can reach someone that is reasonable.


Mike C February 11, 2014 at 11:38 pm

Another dissatisfied customer, going on 3 years having been with Verizon for 8 years. I’ve already spoke to T Mobile about breaking up with my current carrier (AT&T). I’ll either be switching to T Mobile or definitely going back with Verizon.


bobby jackson February 7, 2014 at 7:15 am

help getting internet 478553XXXX


MICHELE February 6, 2014 at 4:02 pm

I’ve been an AT&T member for many years. They harassed me to get into contract w my cell phone. I finally did after going ever single thing with the rep (make sure no hidden fees) I was 1 month behind on my bill, they didnt just suspend me, the cancelled me completely and charged me a month in advance and 250$ cancellation fee! I called the reps (whom are NOT friendly @ all) and got sent to a supervisor. Supervisor stated she would remove 1 month advance and cancellations. Well, ya think? I didnt have that service usage for a month Im certainly not paying for it. They wouldnt pull the phone call where the supervisor said she would fix THEIR error…. just Asked if i wanted to be reinstated- i declined because being a customer after almost 10 years, ya think Id get a 30 day leeway, so I went with T-mobile whom I love btw!!! Cheaper, CSR’s are GREAT.. Anyhow, so I get a letter today- they never removed that stuff, they just reported to my credit! I just emailed the head CEO Randall Stephensen… let’s see if this company can actually honor something. They’re starting to get a bad rep with people from what I hear!


rori February 18, 2014 at 12:56 pm

I had nothing but problems with this company after all my life using this company. lack of caring and make it inconvenient instead of since it is a communication company it does not communicate, My internet service was bare minimal and instead of since I have had them at this address for 13 months making me happy, attitude was too bad we don’t care. went to another internet company and am getting the service I asked for.


Rhett Harrison February 3, 2014 at 12:48 pm

OMG where to start. I have been a customer since the iPhone launch and I have stayed a customer, upgrading every 2 years. On December 19th I upgraded my phone to the 5s iPhone. Since that upgrade I have been fighting with your company to fix an issue. The issue is the caller ID. It is showing a name that is not mine on caller ID. I use this phone for business and can you imagine how it feels when someone I call on regular basis asks me who this person on the caller ID is? I have been into the store several times only be told that it will be fixed in 72 hours. Well I am going on my 8th week of this issue and being told 72 hours it will be fixed. To be told it is the land line carrier is not a good answer to me. It is a bug on your side and I keep being told everything looks good. Here is what happened. I had the 4s, the caller ID was fine and has always been fine until I upgrade to the 5s and guess what..Not my name on the caller id. To say I am livid is an understatement, I don’t think I can even describe how I feel but really super hostile to AT&T right now and I am about 1 minute from canceling this plan and jumping to another carrier. You don’t hold contract anymore on iPhone which is really the only reason I came to AT&T in the first place. I have talked to Apple and they agree that it is the carrier issue. I expect some call from someone in your leadership to take care of this issue. If I don’t hear back from someone TODAY to resolve this issue. If I do not hear back I will cancel my plan, get a new number and a new carrier. 8 weeks is way to long for this to be going on. I will not pay my bill this month and if I don’t hear from someone today I will be canceling my service with you and I will not be back.

A totally upset customer,

Rhett Harrison


mike Oliver February 10, 2014 at 7:18 pm

I have the same issue. Ive been divorced for 4 years and opened my OWN acct, under my name.
I started datring a lady in Tampa and when i called her she asked who XXXXXXX which is my EX’s name showing up on the caller id/
She is not on my NEW plan and never will be. Still today 4 yrs later XXXXX shows up.
Then im lied too about my PLAN Change.

Good Luck


K Pratt February 1, 2014 at 2:50 pm

In November 2013 we switched to Att uverse, upon doing so the sales rep talked to my husband about possible switching cell phone services. I took over the phone call at that time to make sure if we decided to switch it was beneficial for our family we had been with Sprint for 10 years! NO ACTIVATION FEES and we wouldn’t be switching until our next bill cycle! Plan was sold to us at 56 per line! Activated on 12.23.2013 ATT charged me a November service bill when my phones where not even turned on I was still under Sprint and activation fees which they waived on 01.31.2014 ONLY after I supposedly spoke who they call assistant to the president, They shut my phone off after having ONE month and gave me a 535 invoice I was with Sprint for ten years!!!!!! Mind you in order to straighten this out I had to call from another phone because my services were shut off! This was their mistake and lack of customer care because even when I called them to get fixed they REFUSED only accepting payment of 331 to get activated in addition admittedly NO notes on my account from Dec 17 and Dec 23 phone call to there Customer service Dept My daughter was traveling to Knoxville TN yesterday and I had no idea my phone service had been disconnected until 2pm and NO ONE at ATT was willing to help me unless I made a payment in which I made 205.5 for a November Bill in which I WASNT EVEN USING AT&T!!! ACTIVATION DATE WAS 12.23.2013!!!
I want my account credited for November in which I never used your services, in addition Micheal S your Team Manager really needs customer service training! I hope that call is recorded! For Randall Stephenson CEO assistants to the Presidents LOL, I am sure he doesn’t take home assistant President pay, you sir may be good at politics but you need to get a better organizational structure for how to treat employees, then maybe you wouldn’t need assistants because it starts on the front! Would never work@ATT


Carl T January 28, 2014 at 5:25 pm

Update to my earlier rant. At 8:20 am AT&T was going to restore my service they turned off with a push of a button because they messed up, and this has nothing to do with paying the bill. They switched me back to Uverse without me authorizing it as of yesterday. After several calls today and tons of apologies, which are not sincere. I have switched my service to another carrier. AT&T sais they would restore my service tomorrow and we told them forget it. This was the last straw, and please if someone at corporate AT&T sees this, contact me. I do want to let you know how poor your customer service is. Bounced around ten times today.


Carl T January 28, 2014 at 9:56 am

This is the first time I have ever written comments about any service, but AT&T is so poor that I have to write and I hope the corp. people review these. About 2 months ago we got a phone call telling us that uverse was now in our area and w could upgrade from DSL. We did and that is where the nightmare began. They installed uverse, and it worked on and off for a while. After 4 techs coming to my home over the next two weeks and “fixing it”, we had t removed and switched back to DSL. The last tech here said our signal was too weak because we were too far away from the hub. They hook my DSL back up, have to start a complete new account and over the next few weeks it won’t work right either. When one of the techs was at my home, he tore out a bunch of wires to get things to work and it hasn’t. Now as you can imagine, I have had several calls to AT&T with the bounce around factor and the “Oh I’m sorry” statement. All they do is apologize on the phone, don’t care at all. Just yesterday my DSL went down, I called and they told me that I am being switched to Uverse. I didn’t authorize it, who did? Since the first change everything is screwed up, my service, my bill, and it is the most frustrating dealing with this poor service and most of the time getting someone on the phone who barely speaks English. Needless to say I am looking into another provider. As a matter of fact I am sending this via my cell phone, because they have my service off until they can figure out what they did. POOR, POOR, CUSTOMER (lack of) SERVICE. STAY AWAY!


Maurice Sloane January 17, 2014 at 2:01 pm

All I want to do is be able to talk to an agent here in the USA about my problem. This seems to be an impossibility and the foreign agents can not understand or answer my questions. They read for a prepared script and only want to sell me different services that I do not want or need.

AT&T has become like the Post Office. Raise prices and lower service. Well I am going to drop them and go to Verizon.


Richard January 15, 2014 at 11:22 am

Wow no different from than those before me, was having dinner and then att arrives at door , nice young man stated the construction that was happening a couple of months ago was for the fiber optics and that now I am so lucky to have them available. I use to work for Verizon FiOS so I have history with what fruits and troubles fiberoptic services provide. Once we conversed nothing special paying same amount with current provider, after. 3 rebuttles stated he can save me 60 dollars a month great. Guarantee install and no trouble or hassle . so I took it , being a responsible consumer transition provider ending cycle with install date, install date comes, att arrives after 20 mins stated weak signal , weird I thought, was told fiber optics were to my home knowing they connect to a distribution box, rescheduled due to work outside, next day I took off so I can wait for them and nothing all day I get a call at night stating they attempted to work but didn’t have access, I argued was here all day no one came no one was around the neighborhood, 2 days went by nothing same song reschedule no access was fed up and started to argue back, come to understand as they rescheduled back end they noted (the technician) that they were waiting for me to talk to my neighbors for access being the transformers lay on properties and not on neutral alley ways. At no point was this relayed to me until I squeezed info out of them, didn’t hear from them for another couple of days then att stated that engineering got involved and that I wouldn’t be able to receive u verse after all that my property is too far to receive it. This individual nearly a week ago came and promised services that were in no way feasible ,according to the engineering team, to be my family and home business. Att left me trying to either reconcile with my previous provider, find a horribly fee in fueled counterpart of the same company, or the alternative which most frown upon. Either end att taught me a lesson never trust them, they interrupt ur life with a half a**ed assement on the area to then state sry but we have to cancel ur order due to engineering problems. They stated they would compensate for the matter, collectively on the phone for 3 hours and having to paint this scenario to about 5 to 6 reps a call shows me no one cares here paycheck to paycheck


thatsouthernasianchick January 14, 2014 at 1:00 am

To whom this letter may concern…that is, if AT&T is ever concerned of their customers, not to mention, their business because apparently, it seems that they don’t. AT&T seriously sucks s*** out of a**. I’m not even sorry to say but I am sorry for the people who work for AT&T, though. I really am. I am sorry that you people have to deal with angry customers like us all the damn time because your so-called “high-speed” internet f***ing sucks. I normally don’t use offensive language but in the rare times that I do, I really mean it and am really angry because it really calls for it. Who knows? AT&T executives could be laughing their a**es off right now as they are reading this letter and every letter out there that is a complaint. But guess what? AT&T should be the ones giving two s*** because we apparently don’t care. You suck? We ditch. Problem resolved right there. If anyone who works for AT&T and is passionate about this company, I suggest you step it up and talk to the big guys about ridiculous slow internet service. If I worked for AT&T, I would develop new genuine and actually intelligent ideas to cater exceptional, top-notch internet service to everyone worldwide, starting from the U.S. Take notes, AT&T because if good customer service and internet service is a top goal and priority, some serious work has to be done for AT&T to be even qualified as good. Right now and for the past many years, AT&T internet is just nothing. I must admit that I am dumb to even give this company a second chance but considering this is the 21st century, I thought this “large, worldwide” company would progress forward. Wrong! Seems like AT&T is moving backwards while other top-dogs out there are climbing the ladder to reach the top.
I actually took the time to write this with hopes that AT&T executives, headquarters, corps, or whatever will notice it. If you happen to be one of the above and is smart, I expect that you will actually read it and take notes. As a matter of fact, pile up all of these customer complaints and read them one by one carefully because it might actually consist of everyone (customers) who used, have used, or currently dealing with s***ty DSL.
On another note, AT&T might want to consider all of their customer complaints, whether it be: their total joke, DSL “high-speed” internet service, phone lines, etc. Future improvements might make the company that much better…might, if anyone who works for AT&T even cares…because I do, on the behalf of everyone who has trouble with AT&T.


Veronica January 13, 2014 at 10:12 am

I am sooooo sorry I ever decided to deal with AT&T. I tried out the internet service, I’m always getting kicked off the internet. I don’t know what stupid pill I took, to encourage me to try their cable service . I talked with the operator to place with order for over an hour, I explained to her that I’m not able to get dish where I live because of the trees. The operator insured me, that no ma’am this is not dish. Why did a Direct TV tech come to my door this morning to install ? I called AT&T this morning and all I ever deal with is ignorant operators (EVERY TIME I CALL) I was told, she has to transfer me to Direct TV to get my refund, she transferred me to another AT&T operator. I again had to explain the problem, SHE told me, she had to transfer me to Dish and that she would wait on the line until she gets a live operator. After waiting on the line for 20 minutes, the line goes dead. I’m really fed up. Every time I call AT&T it because of a problem. Every time I look around they have to adjust my account. Called cooperate office this morning, will see how this goes. This is crazy….. I agree with the person who stated, they wouldn’t recommend AT&T to a dog.


Gerald January 8, 2014 at 2:20 pm

Does anyone from AT&T actually respond to any of these comments or complaints?


Gerald January 8, 2014 at 1:17 pm

This is the 3rd Corporate complaint letter that I’m sending. I’m sending to the attention of Randell L Stephenson this time! Let’s see if AT&T responds this time or if they will continue to lie and ignore me as a customer!

Dear AT&T,
I’m so disappointed that I don’t even know what to do or where to start! As you can see by reading the enclosed letters that I had mailed previously, I have complained to you, yes to you! And dear AT&T you have done nothing short of ignoring me and all my letters?
On October 9th, 2013 I mailed a Corporate Complaint Letter to an address given to me by one of your telephone representatives, Ben Parker, Jennifer and supervisor, Benjo. I had enclosed the transcript from the conversation in the 1st and original complaint letter. The letter came back as No Such Address, the address given to me by your supervisor Benjo! So I then wrote the second complaint letter and enclosed the original letter and envelope so you could see for yourself that I was again given incorrect information. Now two (2), yes two months later I still have not heard a word from you AT&T! I went online to lookup your corporate address and mailed the second Corporate Compliant letter to:
AT&T Corporate Office & Headquarters c/o Corporate Complaints
208 S Akard St
Dallas, TX 75202
Now I’m sending my 3rd, yes 3rd Corporate Complaint Letter, to the same address above but to the attention of CEO Randell Stephenson. I just can’t believe how I have been lied to by your corporate store associate, then your supervisor, denied purchasing a phone with my credit; then not receiving even an acknowledgement of my complaints! Unfortunately I do not have a copy of the transcript to send to you regarding my conversions online with Ben, Jennifer and Benjo. Some in your Corporate office has the letters and transcripts, maybe they threw them away because of all the documented facts enclosed, or perhaps the letter got lost and is sitting somewhere in your Dallas Texas headquarters; whatever the reason 3 strikes and you’re out!
This is your last opportunity to make all this right! I expect a letter with what you’re going to do to make all this right to me as your customer within two weeks! I don’t think that is too much to ask for!

Upset, Angry and Disappointed Customer,


Gerald January 8, 2014 at 1:14 pm

This is the second Corporate complaint letter that I sent to AT&T, only to have never received a response or even an acknowledgement that I had been received!

Dear AT&T Corporate Office,
As you will read in the enclosed letter, your service and customer service leave a lot to be desired! Not only did you have my money and denied me the right to purchase and iPhone with it, but your customer service folks lied to me when I asked for the address to file a Corporate Complaint, I should have known that they wouldn’t be upfront and honest with me!
Please see enclosed letter in envelope, not only have you provided an undue and rude service; you have also lied and given me a bogus address as you can see on the printed conversation page! I cannot believe the way you run your business. It would be a miracle to get me to stay with you! The only way would you could possibly get me to stay is if you offered me the iPhone 5’s for free! Your company leaves a lot to be desired and would take a lot to get me to stay. I work for United Parcel Service and if we treated our customers like that we would not be in business today!

Extremely Upset and Very Disappointed Customer,


Gerald January 8, 2014 at 1:12 pm

This is letter that I sent to AT&T, to the address given to me by their online supervisor Benjo Lindo – The letter came back to me a week later as No Such Number! I’m so disappointed with AT&T and their Customer Service…………………….. Then to have been lied to is another issue! AT&T beware of the Corporate conglomerate.

To: AT&T Mobility Customer Relations
From: Gerald L Hibdon Account # 33703790XXXX
Re: Extremely Upset and Dissatisfied Customer
Date: October 9, 2013 (Date of Occurrences 09/26/13 and 10/1/13)

AT&T Mobility,
I’m writing you letter as a Corporate Complaint about your company and the way you do business with us private individuals. It all started on September 26th when I finally decided that I was going to upgrade to the iPhone 5s and renew my 2 year contract with you. I went to one of your corporate owned stores at 1788 S. Victoria Avenue in Ventura California 93003. I went in because I had been online with my AT&T account the night before and saw that I could receive $200 for my iPhone 4s. I thought wow; I can use the $200 to pay for renewing my contract and upgrading to the iPhone 5s. Only to be told at the AT&T store that the only way I could use the $200 towards an upgrade was only if they had the iPhone there in the store at the time I turned in my iPhone 4s! If I turned in the 4s and received the credit on a gift card I could not use the gift card to purchase an iPhone 5’s down the road. I was disappointed to hear that I could not use the gift card towards the purchase of a new iPhone 5’s and didn’t understand the reasoning behind it but the sales person was persistent that that was the way it was.
Being disappointed I figured I would go online and see if I could purchase or upgrade to an iPhone 5s with the $640.56 that I had credited towards my AT&T Account #337037903896. I decided to talk with your online chat (Ben Parker) because I couldn’t see a way to upgrade the phone with my credited $640.56 and I also noticed that my September 10th payment was never posted to my account, or least it wasn’t showing as credited online! Ben assured me that the payment on September 10th had indeed been posted to my account but couldn’t explain why it wasn’t reflecting that online (you can see the entire conversation as I printed it out for my records, it is attached). To shorten the story, Ben told me that there was no way I could upgrade to the iPhone 5s using my credit of $640.56; it just couldn’t be done because the system was not setup to do it that way! So then I told him what the sales person told me at the AT&T store, that if I traded in my iPhone 4s I couldn’t use the gift card to upgrade to the iPhone 5s. Ben disagreed and told me that was totally incorrect, that the gift card could be used towards any purchase or product including an iPhone 5s. So Ben explained that only solution would be to have my credit of $640.56 refunded back to me, and then I could take the money and upgrade to an iPhone 5s! So as Ben explained that that was the only solution I agreed to have the $640.56 refunded to me. Ben assured me that the transaction would only take 3 to 5 days to complete the refund (Refund Reference #CM20130926-73933111). I was not happy with the solution pushed at me and totally couldn’t understand why, if AT&T had $640.56 of my money, why I couldn’t use $199.99 of it to upgrade to an iPhone 5s. Because of my frustration, Ben agreed to waive the onetime upgrade fee of $36.00 on my account when I upgrade. So, not getting what I wanted, Ben at least made me feel a little better waiving the onetime upgrade fee, even if it was only $36.00.
I decided to log back into my online account on October 1st to check and see if my credited $640.56 had been deducted from my account, hoping that the check would arrive any day as Ben had stated it would only take 3 to 5 days to process. To my surprise, when I logged into my account I still had a total credit of $640.56 setting there! What! What the heck I said to myself! I logged on to your online chat again and this time spoke with Jennifer Lindt and her supervisor Benjo Lindo on October 1st. To make a long story short, they both told me that the refund had not been processed or even placed into the que to be processed! They both told me that if I went with the NEW Service of a one year contract I could use my $640.56 to upgrade to the iPhone 5s, but U explained to them both several times that I Did Not want the one year contract (AT&T Next Program) where you pay for the phone monthly but get to upgrade at the end of that one year contract to a new phone. After what seemed like hours of going through what had happened at the AT&T Store, then with Ben Parker and now with Jennifer and Benjo I was fit to be tied to say the least. I mean what the XXXX, you have $640.56 of my money, sell me a damn iPhone 5s using my credit! No way, that just can’t be done I’m told again and again! Your only option is to take a refund (wow, starting all over again!) and purchase the iPhone with your refund money. I agreed and insisted on getting my refund to I could get an iPhone5s, but at this point I’m feeling like why would I upgrade and renew my contract with AT&T when they can’t do anything for me? I even told Jennifer and Benjo that I was considering leaving AT&T after all this head ache! All I got was a sober “I apologize for all the trouble this has caused you”. I don’t want an apology; I want a damn iPhone 5s! To no avail could anyone at AT&T neither high nor low help me upgrade to an iPhone 5s with my $640.56. So again I agreed to a full refund of my credit, but in order to do this Benjo said I had to fax a copy of my Bank Statement showing an AT&T payment to them before they could process the $640.56! What I said! There is no way I’m faxing, emailing and sending a copy of My Bank Statement to anyone at AT&T! Finally after several minutes (what was now almost an hour talking online) Benjo agreed to refund my $640.56 without a bank statement. I was told it would take 7 to 10 days to process and that there was no way to speed up the refund. I made it very clear that I was not happy with the resolution and that I was considering going back to Verizon, whom I was with for over 15 years and never, ever, ever had any problems except one time with a pager and they gave me a pager for free to make up for the inconvenience. Now I’m here with AT&T that has $640.56 of my money and they can’t do a damn thing for me!
Well, I’m still waiting for my refund (October 9, 2013), and I have not decided as to whether I will go back to Verizon (now that they have the iPhone) or not. The only thing I have decided is to write you this letter of complaint and give you the opportunity to make this bad situation into a win-win for all of us! I did all I can do, I trusted AT&T with $640.56 of my money, believing that I could upgrade to an iPhone 5s only to be let down several times by you. What can you do for me?


Teresa January 6, 2014 at 4:23 pm

I have been a customer of AT&T Uverse for a couple of years. Last month I called to “reup” as my contract was about to expire. I was given a new contract and price for one year. I went over this with the rep. on the phone in detail as I have had problems before with price quotes from them. The rep. (James) assured me that I would continue with the same exact service as I have now, with the only change being that my internet would be upgraded for no additional cost. I was even given a order number. I called back today because I just received my latest bill and it is almost $100 more than I was told. figuring that it was just a simple error I called AT&T, only to be told that there was an error and I do not have a contract.(What happened? Did it just vanish?) I was also told that they can not give me the price that they guaranteed, but they can set me up at a higher price.What the hell? I was told that I had a contract. I did not violate the contract. I told them that they needed to review the phone call. Which will verify everything that I have said.They then told me that (conveniently) they only keep phone calls for two weeks and since mine was over three weeks ago, it has been deleted. I was told my only choice was to sign up at a higher price (assuming they can be trusted as they lied to me about price and my contract last time) or I can cancel. Way to go! Great customer service. If I had violated the contract, you better believe they would have been able to find that and the phone call and then come after me for early cancellation fees. Can not believe they are able to stay in business this way. Unreliable and untrustworthy.


Bill January 4, 2014 at 4:38 pm

I just purchased two LG A340 phones as an upgrade for my parents, as part of our family plan.

After finally getting someone in tech support (voice) (online chat was a waste of time) we finally figured out how to utilize the AT&T online Address book. [Had to individually set up each phone with a separate account (user name/password). Nowhere on the website on online chat had tech known to do this or give me the proper link to enter the info. The link on the website also does not send you to the right link (

So here are my 2 complaints:

1. An adult needs to review all the references the online chat and phone techs use to make sure it all matches AND the website(s) reflect the proper steps in completing this action. The instructions are not clear enough.. Just says to log into your AT&T site. Nothing about having to create a new user ID is posted. Nor did the girl at the company store know of or how to do this as well.

Complaint #2.

In the contact list, there are 7 different lines of * codes to check bills, minutes etc. They are listed as AT&T *******, which puts them at the top of the list.

Apparently someone decided to lock in and/or block these 7 items where I cannot delete them ! I do these checks online with my computer, especially where I know I have more security over the info being transmitted. Using the phone I have no way of knowing this data is secure.

As such, I am really pissed that someone in AT&T IT software programming thinks, like that idiot at 1600 Pennsylvania Avenue that they, in the words of the company store saleswoman said to me “IS A BENEFIT TO ME” !!

Not giving me the option to keep or delete an item is NOT a benefit of my choosing, rather one made for me. I am damn well old enough to make my own decisions.

AT&T.. You guys blew it with this one, and I expect to call and speak with Mr. Stephenson about this on Monday and find out if this was his decision or an underling.. And not really expecting that he knew of this, but hopefully he will direct me to the right VP so I can get this fixed.

The “work around” is just to list all my contacts with an “A.” before each name and force the AT&T crap to the bottom and out of my way.

Really sad to have to invent a way to get around corporate crap like that.. But I will make my anger known shortly !!!


SC January 4, 2014 at 9:03 am

I would not recommend ATT to my dog. I went into the local store because I had seen a package online and wanted more information. The salesperson I spoke with was unaware of any of the programs on line. I made sure to mentioned to her that “I was not a tech savvy person” and that that was the reason I came to the store I was emphatic that I did not want a contract (2yr, etc.). The online package said that it did not require a term contract. I wanted a phone, but I did not want a cell phone. The salesperson sold me a base. The little unit that has an antenna and can supposedly be used without a phone line. I tried everything for several months to find a way to pay the bill online, chat, called 288-2020. No one could even find the account, so now they have cut service and inform me that I owe an early disconnect fee of $142.00. It is my fault that no one told me that I had to register the account in order to access it??? I am a senior citizen, I went to the store to get help from a real person and all I got was someone trying to make a sale at any cost. I will never do business with att again. They will do and say anything to make a sale including lying and misrepresenting their contract.


Lawrence Williams January 2, 2014 at 3:14 pm

n December 17, 2013 my wife contacted your company to switch our services from Comcast to AT&T. We were only requesting internet service at this time and would add home phone (2 lines – we both work from home). We decided not to make the switch because for each service a credit check was required, which was not a requirement with Comcast. I called on the same day and cancelled the order. We were advised a refund would be received within 48 – 72 hours. We have been calling practically everyday since then regarding this refund. We were advised by one rep that the charge of $100 was processed, reversed and then charged again on the same day. I don’t understand how that can happen on an order that was cancelled within hours of the original request. I was also advised that because of this, the charges cannot be reversed a second time and I would have to contact my bank regarding these charges. My bank charges $36 for any type of check transaction. My account has gone negative because of this charge by AT&T along with overdrafts as well. I am out a total of $172 as a result of not being refunded by your company. I need AT&T to provide me with a check in the amount of $172 ASAP.

I’m requesting that someone at AT&T contact me to resolve this issue . . . if there is anyone at AT&T who cares to resolve this issue. With the way things have gone I’m not too confident anyone will call me!


tina January 6, 2014 at 10:42 am

call this number corporate off 1-800-403-3302
corporate office give it a try good luck


Mary Knight December 27, 2013 at 4:50 pm

acct no 377285885940. I am writing so I can actually talk to someone who knows what they are doing.I would like to know why just changongvuour phones number a lot is a fraud which is stupid and cancelled my contract.The only reason the phones on my account was changed some much was cause being harassed and theart all time by my daughter and her boyfriend which was with all the phones would change the number then they would find out the number and do it all over .Was in a Court deal trying to get my Gran daughters was in a bad deal.So why is it have to be called fraud .I am not that way got so back I had to put out a restraining order.So please someone in corporate please get this straighten out Cause the people I have been dealing with have been rude and hateful will not send Mr any paperwork so I can see what is going on.


Mary Knight December 27, 2013 at 5:00 pm

Also I was with AT&T for almost 8 years with no problems so why accuse me of something like this I think of is so stupid too needs to be taken care of att has me really upset


Reynold December 22, 2013 at 7:07 pm

Complaint – I have been a customer for over five years without any issues that is until last Friday (13th). I went into the Northpark Store in Dallas to inquire about an upgrade and the rep Candace told me that I was eligible. When I received my bill I noticed that she upgraded me to the next program (payments of 32.20 x 20 months). I visited the store the next day and spoke to the asst. store manager who told me that Candace was trying to do what was best for me…the last time I checked I am the one who decides what is best for me…I told him she never discussed any options with me….AT&T sales reps are dishonest and unethical. I am currently out of a phone because I had to have them reverse the entire transaction and when she told me I was eligible for an upgrade I traded in my as it stands I am currently out of a phone until my “real” upgrade which will be in April. What a bunch of crooks and cheats. After my contract ends I will be removing all services with AT&T. They could have avoided all of this if they had just offered a simple fix by acknowledging they made an error – offer to override the upgrade because it’s only 4 more months and let me pay my $199 and get my new IPHONE.


Crystal December 12, 2013 at 11:28 pm

sorry i placed a email that can be removed i dont trust sites that asked for websites and email just to post to a blog that is not maintained by att at all. how ever i seen a lot of comments and really its how you talk to att and how you need to keep up with them to ensure i have had more worst services by the home dept then i have ever had with the wireless area, i also received 2 checks by att with my preferred name not legal billing name and that it self is an att screw up not mine 15 times to talk to them went to far now im contacting the ceo, if i want i can also order a legal audit on att if i have to, to ensure corrective payments get made to those whom has been wronged in receiving the credit amount in return, this would make 3 times att has done this it has pissed me off and it is my turn. this is about the only problem i have with att. but for real all i have not really had bad dealings, because i will pester someone when it comes to my accounts and i will make sure its met my needs as they expressed. 4 times they tried to back out of deals, i made them fix and correct screw ups they had done so know someone was pissed enough they made changes to my billing name and made it to my preferred name and boy am i pissed, i ended up with 2 checks because i left the home phone went to wireless, and was credited nearlly 75.00 but damn i cant use it now, my bank rejected to cash because of idiots att has working for them, im like dude if its that easy to let a dumb ass in att. it shouldn’t be to hard for someone like me that has 25 years in how to mang customers and all att services that i have had to deal with, i know most of att’s policy and thats sad.


Lisa Jursik December 12, 2013 at 4:02 pm

I am writing because I am very unhappy with AT&T. I have AT&T Home phone, Uverse Internet and a wireless account with 4 phones. The Uverse internet is costing 46.00 per month. I have called several times to check on a less expense service, there is none available unless I was a new customer. This is also true with the home phone. Two of the cell phones have been upgraded in the last 2 months and when I called to ask to have the activation fee of $36.00 waived, I was refused. I was told that it came down from corporate that customer service is not allowed to do that anymore. I will tell you that that is one of the main reasons that I stayed with AT& T. They have always waived that fee which I appreciated since I was a long time, good paying customer with more than one of their services. Also, any time I had problems with billing, it was always handled. I have been with AT&T for many, many years and am very disappointed. The fact that if I was a new customer, I could get good deals but since I am a current customer I guess you don’t care. I am certainly contemplating on switching all of my services I believe that treating your current and long time customers would be just as important and new ones. Please let me know what you would be willing to do to keep me as a customer. I would appreciate someone addressing theses issues.


Martha Lebron December 10, 2013 at 9:52 pm

I am writing because I am unhappy with AT&T service. I have been with AT&T for many years and am contemplating on switching to Verizon wireless because I have horrible service. I have downloaded ATT on the spot to report issues many times and even so my service is the worst service espeically if Im in an area with no wi-fi. I am looking to cancel and willing to pay the early termination fee because I feel like I have a cell phone and pay a monthly fee for absolutely no reason if my service is horrible. Its to the point that I am extremely annoyed borrowing others cellphones because my cell phone has no service. Can you please email me at if you have a better resolution for me, if not I will be canceling my contract with your company.

Thank You
Martha Lebron


Laurie Thompson December 3, 2013 at 5:39 pm

I am writing to compliment an employee at the Att store in Jacksonville beach ,FL. whose name is Mr Todd Mugford. Todd was very professional, courteous and showed excellent customer service to me by helping me get Wifi for my recent purchase of a tablet. He helped tremendously with his excellent skills,and patience,and people skills. There was even people waiting to just see him while I was there , and I can certainly see why. He is a great asset to ATT, and should be commended . Thanks, Laurie Thompson


sandy kleinhenz December 2, 2013 at 7:30 pm

To Chris Percy,
I work out of my house and have awful home cell coverage issues since 11/2012. I also have both my daughters on my service. I can no longer continue with AT&T as my customers complain they can’t hear me and I’m dropping in and out (from anywhere in my house with only 1 bar). I’ve literally spent months, not days, trying to get my home cell phone service to work and now being told by AT&T there’s nothing they can do!!!

I’ve been working with David Sterckle in Urgent Care (ICU) since 8/8/2013. He sent me my 4th microcell on 11/27. I’ve had conference calls between TWC, AT&T and Netgear. I’ve had 2 different Time Warner Cable managers to my house and they replaced modem. I even got Netgear to send me another router and charged me $80, of which I have yet to be reimbursed, nor for my months of research on this. I’ve spoken to many AT&T managers; Evelyn King, Ben Kringetta and Barbara Fusco #BF6332. Barbara wrote a “Network quality ticket” today as did Brian on 11/23, ticket #3477793, but I’m not holding my breath. Why do the local towers have poor coverage or change their antennas?

Again today, I had TWC manager come to my house and spoke with Barbara Fusco for 1 hour and 15 minutes. They concluded neither one can do anything and technology isn’t compatible. They are basically all telling me that most people in my area have microcell’s and guessing they are NOT AT&T and there’s nothing more that can be done. I do know both neighbors had AT&T battling same issues and have since switched service!! You must be losing hundreds/thousands of customers.

I plan on writing in my neighborhood newsletter to see how many customers have AT&T and have issues along with calling our local news channels and newspapers. I only know that I had great home coverage until 11/2012. I would think you will want to look into this and also see what kind of compensation I can receive for my months of trying to get this corrected, to no avail. I would, however, like to compliment David Sterckle for his great customer service and dedication in trying to solve this issue.

I can’t imagine that as VP and GM of the Tennessee, Kentucky and Southern Indiana areas, you wouldn’t want to research this and look into it further.
Sandy Kleinhenz


Lloyd Woodruff November 26, 2013 at 1:09 pm


I would like to express my frustration and disguise with the servicing I have been getting from AT&T in the past few months. I don’t know where to begin. When I took over as the apartment manager here at this apartment complex I inherited a mess with the corporate unit, corporate accounts etc. office accounts, and I have been trying to fix them EVERY since. All of my phone lines here at my complex are with AT&T and I sell AT&T to all of my current and new residents. However, in the past week I have had a service technician to my property every other day and each day one comes out they leaves, another issue shows up. I have an internet account on my maintenance shop that I’ve been paying $75 a month for but apparently not getting the service for it. I have two accounts and bills that I have been paying and receiving ($350.00 a month total) that apparently they don’t go to anywhere or the service technician couldn’t tell me where they go to or what serve they provide. My phone lines for the office are over another $1000 a month!!!

This morning I call because my office internet is out in my computer lab (I believe caused by a technician unplugging something or messing with something in the electrical room) and they send a technician to an apartment to set up an account that I already had set up last Friday. So now I have to call in again to request their mistake to be fixed and they are telling me I cannot get it fixed till tomorrow. Every time I call AT&T (even if on the same account) I have to go through a million of the same questions as if it is my first time. There has to be a better way to provide customer service.

I am at a standstill – I am tempted to cancel everything AT&T and starting over with another company if I cannot get these issues resolved. I cannot continue spending $2000 a month to AT&T when the service is horrible. I WANT SOMONE TO TELL HOW I CAN FIX ALL OF THESE ISSUES AND ACCOUNTS. I DON’T WANT A TECHNICAN I WANT SOMEONE WHO CAN COME MEET WITH ME AND HELP ME RESOLVE THIS PROBLEM OR I WILL BE FORCED TO CANCEL EVERYTHING AND GO WITH ANOTHER PROVIDER. MY CORPORATE OFFICE HAS 40 APARTMENTS COMPELXES THAT USES AT&T AND SO I HOPE WE CAN FIX THIS.


Lloyd Woodruff


Debra Mosley November 25, 2013 at 6:11 pm

To the wonderful professional team at AT&T (if there is any)
I feel as if I’m being raped by Dracula and their great customer service supervisor team rep. just hung up in my face. I’ve been a customer with Southern Bell/Bellsouth/ AT&T for over two decades and this is how I get treated? Been asking for 12 months to remove an extra phone line and it’s been hell every since. A bunch of screw ups and broken promises.


R H Belser III November 14, 2013 at 10:52 am

From: Ritchie Hugh Belser III (CDR USN ret.) 13 November 2013
Copy to: Karin Belser Gleaton
To: ATT Customer Service/ Complaints Resolution Department
Subject: Account 13106XXXX, for service at XXXX Myrtle Street Edis