AT&T Corporate Office

AT&T Corporate Office Address

AT&T Inc.
208 South Akard St
Dallas, TX 75202

Contact AT&T

Phone Number: (210) 821-4105
Fax Number: (302) 655-5049
Website: http://www.att.com
Email: Email AT&T

Executives

CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey

AT&T History

The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell.

In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.

SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company.

In 2006, the company acquired BellSouth.

In 2008, the AT&T corporate office moved from San Antonio to Dallas.

There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm.

AT&T is currently the largest provider of fixed and mobile telephone services in the US.  The company current serves over 100 million mobile customers.

{ 431 comments… read them below or add one }

Michele July 2, 2015 at 4:45 pm

In June of 2014 I signed up for a 1 year U-verse Promotional Offer. The Field Rep. handling my account stated at the time that after this period I could be eligible for a future discount based on Payment History, etc. Everything was great until the initial Promo expired. I spoke with the “Customer Loyalty Dept.” which approved me for a new Promo totaling $94/month (previous promo was for about $65/month). The July bill came with an amount due of $130.48. I called Att Customer Service about 2 weeks later. I explained the situation to the Rep. After a lengthy phone call I asked the Rep. to tell me how much my July Bill would be.The Rep. said $105, and that the discount I was supposed to receive would be reflected in subsequent bills. I asked if my account would be updated with this new info., and the Rep. said yes. I checked my account online a couple of weeks later, and the Amount Due was $130.48. I was forced to make a payment arrangement in this amount because the bill was due the next day. I decided to try “Live Chat.” The “Live Chat” rep. said there was no record of the promotional deal, and that I would need to call Customer Service. I called Customer Service the next day, and the Rep. told me my July bill was only $92.22. When I checked my account online later that day, the correct “Amount Due” was posted. I would first like to say that each Customer Service Rep. was professional, enthusiastic, and courteous. However, I don’t understand what Att’s customer service model is. There shouldn’t be four different people telling a customer four different things about their account, with subsequent Reps.stating that there is no evidence of the conversations you’ve had with previous ones. This is truly bad form.

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Kim Gildow July 2, 2015 at 11:07 am

my parents live in Marietta Ohio – in the country and they are constantly having telephone issues, the local AT&T office has told them that AT&T is trying to do away with land lines. They are in their 70′s and need this land line! they do have a cell phone, but it does not work well because they are so far out in the country. My father would like a telephone number and name of someone that he can speak to about all the line issues that they have been experiencing. Thank you -Kim

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Valeria Palmer July 1, 2015 at 12:43 pm

Sent to ATT customer relations:
I got up this morning and discovered that I had lost internet somewhere around 4 a.m. I called your “help desk” only to be told that there was an outage in Atlanta that would be fixed Friday. Now, excuse me for being snarky, but when I went to bed Tuesday night, I was pretty sure that I was living in a major metropolitan area of the United States of America in the year 2015 – not Albania or Rwanda or Paraguay. There really is no excuse other than an alien invasion or the zombie apocalypse (neither of which appears to have happened) for the largest telecomm company in the world needing 2 plus days to fix DSL service in a major metropolitan area.
Needless to say, this is making me very very very cranky and very very very unimpressed with AT&T’s “service”. One would think that since Google Fiber is planning to service many Atlanta suburbs in the near future that you would be bending over backward to build customer satisfaction and loyalty. Instead, you have a near-impenetrable voicemail system and an attitude of nonchalance and unconcern that is … stunning. And not for a good value of stunning.

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David June 26, 2015 at 4:42 pm

Mr. Stephenson,

I realize I am contacting you about a matter that may seem trivial to you. However, I feel that it is a problem that needs to be addressed from the TOP down.
I contacted your customer service today about having my account credited. The Supervisor, “Jim” stated he can only credit me $40.00.
The issue here, is not only that I have been over-paying AT&T for services I have not received, but that when brought to the attention of those who are “Responsible” I am treated as if I was/am not important. I get it, I realize a business needs to make money, you cant afford to credit everyone’s account and still remain the CEO. What bothers me the most is that I am supposed to be receiving an 18mbps package, please note, I have never once reached that speed. I order HD movies from Amazon.com or other providers and I am unable to watch them because of the poor connectivity. Why should I pay for a service I am not receiving? I had to stop playing video games because of the latency issues. Currently my speed is about 2.5mbps. Really?
I would like to receive a credit for the past year or so, that I have been overpaying for a service I have yet to receive. Because, your customer service manager “Jim” was so rude to me, I am going to gather all of the receipts for HD movies/tv shows I have rented and have AT&T reimburse me for the difference in costs of HD to SD. I would also like for AT&T to position a “node” closer to the surrounding area here. Currently, I am just over 5400 ft away.
Also, the tech that came out to fix the issue. He needs a raise. The guy did everything he could to help me, and was extremely professional and polite. Unlike your Customer Service Dept. I am amazed that AT&T has stayed in business this long with a Customer Service Dept like yours.
I am a small business owner, and based on the interaction with your Customer Service Department, I do not feel confident in AT&T handling my business needs.
Please return my email and a point of contact so that we can settle this matter, and hopefully I will have the service I am paying for.

Respectfully,

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Bob Gorton June 25, 2015 at 9:09 pm

I can only state that from reading the other posts that I am not the only unhappy customer.
I have been having issues with u verse. The signal freezes and pixelates. A technician came out (6-21-2016)at the last minute of the 4 hour window (8 p.m.). Nothing was resolved.
It is now 8:00 p.m. on 6-25-2015, the technician that was to return between 1:00-4:00 hasn’t arrived. I had called the support # and asked to speak with a supervisor at 5:00. I was informed that the supervisor was on another call. I asked that the supervisor call me back. It is now 8:08 p.m. no technicianand no call from the supervisor.

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Randy Gelsinger June 11, 2015 at 5:37 pm

Is there any chance AT&T will get the equipment listed below so it’s UVerse customers can get local weather information from The Weather Channel ?

No “Local on the 8s” on Weather Channel

ATT-Uverse does not carry “Local on the 8s” on the Weather Channel. I contacted the Weather Channel to ask if it was possible. Their reply follows:

Thank you for contacting The Weather Channel Interactive.

AT&T U-verse is a wired system, just like cable, except that it uses phone lines to deliver the signal. Currently, AT&T U-verse subscribers will get what amounts to our direct broadcast feed; basically, a series of current
conditions and forecast products for the forty-five largest television markets, as well as regional radar and satellite depictions for the nation.

AT&T U-Verse has the capability to deliver local if they choose to do so. They just have to get IntelliStar computer units. AT&T U-verse has never signed an I-Star agreement with The Weather Channel; therefore their subscribers will not receive a local forecast experience on the eights of the
hour. (The I-STAR or WEATHER STAR computer is the piece of equipment that provides our cable affiliates with a local weather product on the eights of the hour, as well as on the weather strip along the bottom of the screen.)
In the best interest of their subscribers, The Weather Channel would like to see them add these I-STAR units, and we are more than willing to work with them on
it, but the decision is entirely theirs. Our advice would be to contact AT&T U-Verse, who is usually very responsive to their customers, and let them know that you would like to see them provide a local weather experience on the
eights of the hour.

We are always happy to hear from our viewers and hope you will continue to watch The Weather Channel for many years to come.

Sincerely,

Chris Hoitsma
Solutions Center/TWC

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Kay rouse June 4, 2015 at 9:21 pm

I’m sick and tired of having to reset my uverse cable box. I will be watching a recorded show and it will stop with a statement saying this recording is unavailable. Also, I am sick and tired of having my bill jacked up every 3 months. I call thinking I have what package I want and know what my monthly statement will be, only to have my bill increased a few moths later. Apparently the reps gave me a rate only good for 3 months when I TOLD THEM THAT I WANTED RATES THAT WHERE NOT ON SPECIAL TO STOP THE MYSTERY BILL THAT IS ATT. ALSO I JUST HAD THE SAME PROBLEM WITH THE BOX INTURUPTING WATCHING A RECORDED SHOW, CALLED 1800 # THEY WERE CLOSED AT 7:00 THE SITE STATES A 24HRS CUSTOMER SERVICE NUMBER. YOUR SERVICE IS CRAP FOR MY $200 A MONTH.

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clementine hardaway June 4, 2015 at 11:57 am

Good morning. On today, June 4th I called AT&T to ask if a 1 time restoration fee of $49 could be waived. Mr. Oscar, badge #OR77OO74 which may or may not be correct said that wasn’t possible. I in turn asked to speak to a supervisor, asst supervisor, floor mgr, office mgr or custodial engineer that could possibly help me with my request. Oscar #OR77OO74 replied that with the exception of the custodial worker all were in meetings. I then asked for the # for the corporate office, he had considerable difficulty locating it. While he was searching I googled the #. He finally returned to the phone agreeing to my 1 time request of waving the $49 restoral fee. As he was ranting earlier with no, no, no I was writing my email to you. Oscar #OR77OO74 after doing his due diligence returned to the phone again with the # for the corporate office which I am about to confirm. Just called the #. There were absolutely no prompts which would allow for comments, no alternate info was given to report agent or other issues. Needless to say #OR77OO74 did provide bogus info. I’ll stop now because I am so angry I could go on and on. Sometimes people need to ask for help. I’ve never asked before but, I did today because I needs the help. I’m very disappointed in the treatment I received today from #OR77OO74 Mr. Oscar. Looking forward to hearing from you. Clementine Hardaway (773) 826-**** or (773) 895-****.

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Pam Brisco June 1, 2015 at 1:34 pm

To whom it may concern:
My name is Pamela L Brisco-Harper, on March the 13, 2015 I call AT &T to get my phone number transferred to my new
@ 5298 Blue Ash RD, Columbus OH. I spoke with a you lady by the name of Chyanne, and a new young man she was
Training they were in Tenn. Well she talked me into getting u-verse, plus my land line, plus internet.
I called from my office phone, (I work for Chapter 13 Trustee ph# 614-436-****) the price was right.
Chyanne set everything to be turned on; on the 18th of March a tech by the name of Mike can out set it all up
He set up the u-verse, the internet then he tried the phones, Mike asked me what was my home phone number.
I told him the one that was to be transferred was 614-299-****. Mike look at me and said that’s not the number that
He have for being transferred to my address, he said it was 614-436-****, I told him that’s my work phone number.
He called AT&T they said they would have it changed by the end of the day on March 18th. Mike continued to work to finish
The insulation by 3:30 he called AT & T back they said they couldn’t change it then they would try again on the next day
• Which was Thursday March 19th? , in the meantime all of the calls that should have been going to Chapter 13 Trustee
Were still coming to my home. Mind you the phone number 614-299-5701 was still on that should have been turned off
On March 18th, that phone stayed in in my name till April. On March 20th since no one from AT & T could help me
Get a telephone line set up correctly (after I had been with AT & T home phone for about 34years)
I told tell to Cancel everything and I took all the equipment to UPS to return
I spoke with a young man name Josh; I explained what had happened for three days 614-436-6700 phone calls
came thur my phone line, the phone line that was to be transferred was still on.
Now I’m getting bills saying I owe u-verse $154.00, I also received one saying that U-verse owes me $49.00.
I don’t feel I owe anything after all AT & T took me through and I even got reprimanded at my job for their error,
Cause for 3 days 614-436-**** was not getting any phone calls and this is a Bankruptcy Business, we deal with
Judges & attorney and the debtors on a daily basis so the phones are a major part of our office.
If whoever is reading this letter understand what I’ve been thur could you please have your company correct their
Wrong cause I don’t want this on my credit. I’ve been a valued customer for many many years.
Sincerely
Mrs Pamela L Brisco-Harper
614-282-****

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RJMoore June 11, 2015 at 4:32 pm

Write the Better Business Bureau. They will respond quickly and help you get your problem resolved.

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Lisette May 28, 2015 at 9:47 pm

I was on the phone with customer service after waiting for almost 25 minutes my call was disconnected I call again and as soon as a agent was on the line my call Dixon extend again. You think they would have called me back to see why I was calling in the first place. I tell you they are so rude can’t wait to terminate my service with them.

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Brandy Sandefer May 26, 2015 at 12:32 pm

I need corporate office to contact me. I have called and talk to numerous people and they are rude and they pretty much told me I can take my business else where. we have been with yall for 5 years almost we have our wireless and internet and cable with att. I have had numerous issues with my Samsung I got 2/14 and on my fourth device now. i do not like this phone it has been nothing but problems.

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Vic Groner May 23, 2015 at 8:19 am

There is NOTHING worse in any company than to lie to a consumer, mistakes happen but a lie is inexcusable. I was awoke to day by a young man selling AT&T services. He stated”We just finished a fiber optic upgrade to your area and have a special offer” I said Fiber optic upgrade? He then proceeds to explain to me like I was a two year old what fiber optic does and how it works.
“You just did this upgrade?” i asked and he replied oh yes just finished the upgrade.
I had fiber optic service 4 years ago from AT&T, I know this for a fact because I had to wait 3 months for the line to be installed so they could hook me up. If the bills had stayed in line I would still have it, they priced themselves out of my budget.
Don’t fill my mailbox with crap offers then send a liar to my door. I dont care 100% for Comcast but now have to second think a return to AT&T.

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Tameka Stewart May 22, 2015 at 11:44 am

My family and I have been with AT&T for a very long time. I didn’t have any issues until I added an second account for internet only. Well they have yet send send a bill for one of the accounts and every time I call I get the run around. They gave me a new account number and is not billing that account. They are billing the old account that no longer works. No one seems to know what they are doing and acts as if they do not know how to bill to separate accounts but wants to turn you off. I get see the bill online and they keep saying that they mailed it. Sorry you have not mailed my bill. If I can’t speak with someone that is going to correct this and give me some type of courtesy credit for the trouble that I have to go through, I will be disconnecting two accounts wit AT&T

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Amy May 21, 2015 at 5:09 am

I’ve been with att since 2009. I’ve had multiple phones and upgrades.
I have a grandfather plan. Somehow they messed it up. I upgraded another line without any changes. I signed a contract. They should be happy. For some reason they want to charge me forty more dollars a month. Hello.
I bought the phone, I didn’t make payments. Why would this company overcharge me than prorate

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Barbara Lindsey May 14, 2015 at 8:55 pm

To whom this concerns,
I was a great customer who really needed internet service and I choose att internet
I have had nothing but trouble with the modems and customer service
I haven’t had a month go by that I haven’t had to call because the service go’s out
The modems stop working and I have even had the line jack you installed get hit by lighting and cause damage to my home because it wasn’t grounded properly by your employee and I have put up with it
But enough today I waited for a tech who never came even though when I called in he was running late I was told until the 7 th call when I was informed no one was coming at 815 pm my last call and this started at 9.am your company wasted my day waiting for someone who was never sent! We home school and have live class online so we missed classes and also missed karate class which we pay for because I couldn’t leave my home waiting for your company !
So we may miss another day tomorrow but when I call brighthouse to get internet service at least I know the customer service office is around the corner and the modems usually work we have then at my office and never have an issue
Goodbye att it has been awful so glad to say good bye

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bettina May 14, 2015 at 6:30 pm

i wanna to tell u right now, at&t uverse are a bunch of crooks, we canceled their service in feburary an because we bundled our bill they are trying to tell me that i was a month behind due to the way they do the billing cycle, that part i can understand but if they paid at&t wireless on time, an at the time that we canceled they DID NOT send at&t my payment, so therefore we were getting harassed by at&t wireless that we did not pay for the month of feb-march,an was going to shut my phones off so therefore, we sent the the money for those months, OKAY, we told u-verse of their mistake, so therefore they too sent at&t a payment as well, now u tell me why i have to pay uverse back the money WHEN IT WAS THEIR MISTAKE!!!!!,i wouldn’t have be behind if U-verse would have sent at&t wireless the payment they are were supposed to in the first place, i don’t see why i have to pay at&t $183.29 an Pay u-verse $183.29 also for again THEIR MISTAKE!!!!!,I WANT THIS RESOLVED IMMEDIATELY, THEY ARE THREATENING ME TO SEND ME TO A BILL COLLECTOR!!! i would very much appreciate it if u would investigate this very thoroughly because if u-verse does this to all their customers then someone is makeing a hell of a lot of money off hard working people who have to budget their money!!!!

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LACHAE May 12, 2015 at 1:13 pm

5/12/15
HELLO MY NAME IS LACHAE GEORGE I AM A CUSTOMER. I AM A MOM OF 5 KIDS AND I’VE HAD SOME HARDHSIP AND I JUST RECENTLY MOVED AND WHEN WE MOVED WE HAD NO WAY OF WATCHING TV SO I USED MY HOTPOT TO CONNECT TO NETFLIX TEMPORARILY, NOT KNOWING THAT IT WOULD USE ALL OF MY DATA WITHIN 3DAYS. SO FOR THE REST OF THE MONTH I RECEIVED $15.00 CHARGES FOR EACH 5GB LIKE EVERYDAY & THAT WENT ON FOR THE REST OF THE MONTH. HOWEVER MY BILL IS EXTREMELY HIGH I CANNOT PAY THE BILL OF $1,493.45 ALL AT ONCE I NEED SOME HELP WITH ARRANGEMENTS SO THAT MY SERVICE WILL NOT BE INTERRUPTED. I DO NOT WANT TO CHANGE CARRIERS SO I AM HOPING TO GET SOME ASSISTANCE FROM ATT. THANK YOU SO MUCH.
A MOM IN NEED OF HELP.
LACHAE. 626-644-****

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Ms Karon A. McCtee May 5, 2015 at 5:43 am

I need someone.from ATT.CORPORATION to.call me concerning the Fire phone that I paid for from ATT Corporate OFFICE in Washington D.C.
My name is Karon McCree and my home number is (202) 550-*** and cellphone is,
(202).733-****
In HIS PRESENCE,
Ms Karon A. McCree

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john doe April 30, 2015 at 11:19 pm

I live in the 92119 zip code of San Diego, CA and am tired of the poor internet and TV quality of AT&T. AT&T needs to check their technicians in this zip code because their giving associates and people on section 8 free AT&T internet service and TV.

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V April 11, 2015 at 11:48 am

I have the HTC One M7 and loved it. However, recently went through software update with AT&T, the camera default to ‘selfie’ mode only, unable to switch to ‘back’ camera. Spent over 6 hrs with AT&T between retention and technical team, did master reset twice, and they refused to provide a replacement. All suggestions were to upgrade and spending more $$$. I’m wondering was the software update necessary, or was it intentionally messed up the phone so you have no other choice to but to spend $$$ for new devices?

I’m definitely filing a complaint with the FCC via the link provided above. Also, when asked for fax number to file complaint letter, AT&T send you around and around in circle, rep after rep but same story line.

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Pat Borders April 9, 2015 at 3:51 pm

To make a long story short (you may be able to get the whole story by checking my file) I feel I was unfairly treated trying to set up a U-Verse pkg last week. Talking to your rep I was promised a free new 39″ TV, a $100.00 Visa gift card and the channel line up I requested. Needless to say after talking to several more of your reps I end up without the above promises. The rep also assured me I would get Hallmark channel, I found out through other reps at AT&T they don’t even offer Hallmark. The final rep I dealt with was polite and tried to be helpful. I ended up with a pkg that will cost more than I hoped to pay, without HD and still no Hallmark channel. Not a very good week for an old lady.

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Belinda Wallace March 28, 2015 at 1:15 am

I have been trying to resolve an issue with my services. I recieve a text that my current bill was $876. I have done everything I was told to do by AT&T and Bestbuy. My son up graded his phone and was given a new line instead. This wasn’t what I wanted so we returned the phone
Back to Best buy 12/25/2015 and in return the up grade was done to my phone line of 936 569-****. For some reason the correct return wasn’t relaid to AT&T. I have emailed the reciept of both trans actions thinking this would take care of the problems. I have cried alone with praying that this matter be handled. I do not have 2 Iphone 6 plus phone I only have one. I don’t understand why this matter hasn’t been resolved. I truly feel as no one wants to help me with this matter. I know the charges I’m to pay isn’t fair for I’ve returned the merchandise in question. These have been the most confusing 3 months dealing with Bestbuy and AT&T I really feel that I’m Being mistreated for the whole situation. Lord I dont know what else to do when everybody closes the door without handling the problem. Please in the name of Jesus help to resolve my problem.

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Sam Sites April 17, 2015 at 3:19 pm

I know EXACTLY what you’re saying! I too upgraded and they promised me a gift card of $120, and a credit in 2 months. They sent me the wrong cell phones, and new numbers instead of keeping the same number I’ve had for 10 years with AT&T! Also my old SIM card would not fit the new phones anyway so I was told I had to send the phones back at buyers remorse, and there would be no restocking fee. I sent ithem back in less than a week of having them and of course I never activated them! I had to go to the AT&T store to get my new phones, so on March 8th I got the new phones, changed my plan to the mobile share and and also paid my bill so my balance was $0. 2 weeks ago I got a bill from AT&T for almost $2,000!! I freaked out! They charged me for all 4 phones even tho 2 of them were returned immediately and they charged me for both mobile data plans, pro-rated charges and restocking fees! I called them, was on the phone for almost an hour and she informed me after taking off some charges that her supervisor would have to approve it since the charges she took off was so high, and she would have to call me back….she didn’t call back so the next day I called them back, got a guy he read her notes and said it had moved up
to a higher level and they would have to call me back but it could take up to 14 days because the supervisor handling it was backed up almost 2 weeks and in the meantime my services could be interrupted!! I was furious, I talked to yet another higher up and he put a hold on my account so they couldn’t shut it off. I just got this bill less than 2 weeks ago and at the AT&T store when I got my new phones I paid my bill and my balance was 0 so this is crazy!!’ I’m going to file a complaint also!! I will not pay what I don’t owe. Even tho I’ve been with AT&T for almost 10 years I’ll go to Verizon if they do not resolve this and fast!!

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Schmidt April 23, 2015 at 5:56 pm

I feel your pain. I am going through a similar situation with AT&T. They tacked $500 on to my monthly bill saying I did not pay for the two cellular phones I purchased way back in August of 2014! I too sent them every form of documentation I had at least 10 times now. It has been over a month and I have gotten nothing but excuse after excuse and no refund and was told I need to wait until the “back office” looks into this. From reading other comments, it looks like this is their practice.

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Rosa Pitti March 14, 2015 at 2:18 pm

FECHA: Marzo 17, 2015

DE: Rosa Pitti
** S.W. 210 Terrace
Miami, Florida 33177
Email:rosa.***@comcast.net
rosi***@bellsouth.net

PARA: AT&T

ASUNTO: Queja por Cargo de Llamadas Intl-directa a Panama

REF.: Celular AT&T # (786)417-2209
Nombre: Luisa E. Lima
Cta # 423235359074

ANTECEDENTE
1. Despues de decadas de ser cliente de AT&T del servicio de Telefono Residencial # y Cta (305)256-7425 961 0445 a nombre de Jose Rosa L Sierra., contaba con el plan basico no incluia llamadas internacionales ni otros adicionales.
2. Con frecuencia realizaba las llamadas Internacionales a Panama con tarjeta de llamadas BLACK 011 del telefono de la casa, sin ningun problema de cargos por llamadas directas u otro inconveniente. Siguiendo los pasos a. marcar # de Tel. de acceso, b. Marcar el # del Pin, c.Informacion de Balance Disponible d. Marcar el # Intl-Panama, e. Al concluir la llamada,nuevamente marcaba el # de Tel. de acceso,para confirmar el balance disponible para la proxima llamada.
3. Cancele el servicio telefono AT&T Residencial, de igual forma el servicio de internet, debido al incremento de la Cuenta y la necesidad del ajuste de mi presupuesto.
4. En Diciembre,2014 necesitaba hacer 2 llamadas internacionales a Panama al celular #011(507)666-00546 con la tarjeta de Llamada BLACK 011, le pedi el celular # (786)417-2209,Cta AT&T # 423235359074 a mi cunada Luisa E.Lima y realice otra llamada en Enero, 2015 al telefono de casa # 011(507)226-5462 en Panama . Segui el mismo procedimiento para efectuar las llamadas #011(507)666-00546 SITUACION ACTUAL
1. Mi cunada,Luisa E. Lima recibio la cuenta AT&T #523235359074 del periodo 12/04/14-01-03/15, donde aparece reflejado el cargo por $62.52 por las 2 llamadas Internacionales a Panama al celular #011(507)666-00546, las cuales se habian hecho por medio de tarjeta de llamadas BLACK 011.
2. Hicimos varias llamadas a At&T- servicio al cliente, tanto mi cunada(Luisa E.Lima), como yo(Rosa O. Pitti) solicitando una explicacion sobre la cuenta y esta fue la respuesta:
A. AT&T supone que probablemente se marco de forma incorrecta haciendo uso de la tarjeta BLACK 011 de llamadas internacionales, Les explique la forma como la hacia siguiendo los pasos a. marcar # de Tel. de acceso, b. Marcar el # del Pin, c.Informacion de Balance Disponible d. Marcar el # Intl-Panama. Que cerre el telefono despues que me dieran la informacion del balance disponible y despues marque a Panama directamente. Yo les asegure que no era asi.
B. Al explicarles que anteriormente habiamos usado la misma tarjeta de llamadas Internacionales BLACK 011, de un telefono AT&T en casa (#305 256 7425), sin tener ningun problema con cargos adicionales a la cuenta del servicio mensual. Nos dijeron que la tarjeta de llamadas no fue detectada. Por lo que le dijimos, que no era responsabilidad de nosotros que el equipo de AT&T hubiera fallado al no reconocer el uso de la tarjeta de llamadas internacionales BLACK 01.
C. AT&T, nos propuso eliminarnos el cargo de $62.52, de las dos llamadas a Panama (a cellular) de Dic.,2014 quedando pendiente el cargo de la llamada a Panama (a tel. residencial) de En.,2015. Si aceptabamos cojer un plan de $5. Mensual para el celular #(786)417-2209 Luisa E. Lima. Esta propuesta no la aceptamos porque mi cunada que es la duena del celular, no realiza llamadas a Panama.
D. AT&T, al nosotros no aceptar la propuesta del plan de $5. para llamadas Internacionales a Panama, nos dicen que el cargo de $62.52 es correcto y que es responsabilidad de BLACK 011, que la tarjeta no funciono.
E. Contactamos a la compania BLACK 011, presentandoles el contratiempo que tuvimos con AT&T al realizar una llamada internacional a Panama. Dandoles el Pin de la tarjeta y detalles de lo sucedido y nos confirmaron que tienen un Sistema grabadas las llamadas fecha, minutos etc. de las llamadas realizadas, que es el proposito de la compania mantener la confiabilidad con los clientes, que si estabamos dispuestos a presentar un reclamo ellos estaban disponibles.
F. En resumen el cargo por 2 llamadas a cellular y una a telefono en casa a panama, efectuadas con el celular (786)417-2209 Cta #523235359074 Luisa E. Lima, las cuales se realizaron con tarjeta de llamada internacional BLACK 011 es por un total de $125.17,con el siguiente detalle:
Cta. Dic4/14 – En.03/15 = $62.52
Cta En4/15 – Feb03/15 = $62.65
CONCLUSION
Como actualmente, no soy cliente activa de AT&T, no puedo escribir en la pagina web para presentar mi caso. Hasta la fecha me encuentro en espera del un cheque de reembolso por el servicio de Internet Cta # 120816251, el cual cancele porque el cargo no se ajustaba a mi presupuesto.
Tambien. escribi un Post en la ventana de AT&T Facebook, solicitando una explicacion al cargo.
Solo, queremos dejar constancia, del descontento que sentimos como clientes de AT&T. Cuando tuvimos el servicio de internet y de telefono residencial siempre llegamos via telefonica o via Chat a un entendimiento razonable.
Efectuamos el pago completo de las dos ultimas cuentas del Celular(786)417-2209 #523235359074 Luisa E Lima, para evitar recargo y corte del servicio,para posteriormente comunicarnos con AT&T, presentandole nuestra inconformidad.
Ante todo, consideramos, que no es correcto que AT& T, evada una responsabilidad de un error al no detectar la tarjeta de llamada Internacionales BLACK 011.
Les deseamos exitos a todo el equipo de AT&T en las funciones para mantener a los clientes satisfechos para este ano 2015 y siempre.

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Steve March 13, 2015 at 12:12 am

I have never felt so unappreciated and disrespected in my life. I have gone into several stores for resolution and each time i leave more upset about my situation then when I got there. i can’t get anyone to help me or even call me. I am a veteran and have been treated better overseas by people who hate america than I have been by at&t these last few months, Please contact me at 801-791-6924. If nobody answers plese leave contact information I can call back on. This is my last effort before taking it to next level! Please hurry and respond! Thanks.

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Marie Hartzell March 10, 2015 at 3:46 pm

Good Afternoon Mr. Randall L. Stephenson,
I am writing to you to let you know what terrible customer service I have received from the employees in your company, since January 8, 2015. I am so frustrated with my AT&T service, I have considered changing companies.
It started on January 8th; my service went out, (when I say no service I mean both internet and U-verse). I work from home, lost a day’s work. Tech came out, did not give me his name. Came back on late in the day. Went out again on the 9th at 7:30pm to Noon on the 10th after Tech worked on it (Rodger 440-986-0257). Morning of 15th no service, morning of 21st no service. February 3rd no service. Tech Anton W. (440-570-3781) and his Manager Tony C. (216-749-8086) show up and try to figure out what’s wrong. Sent out Tom the line tech to check outside lines. No one seems to know what the problem is, service comes and goes. February 5th, Mike (216-212-8378) came to house. No service, 13th out for most of weekend. On Sunday 15th another Tech and Supervisor came to the house, did not give me their names or numbers! Said it was an outside line issue. They sent out a 2nd line tech, Bob, on the 16th (Bob 216-392-1565, his manager John 216-749-8040).
No service on 17th, Jeremy (440-715-5645) and his Manager Charlie H. (440-715-3229) show up. Replaced all my equipment, modem, DVR, wires, data line…. Confident that the problem is resolved. They tell me don’t call anyone else or customer service, we will help you from here on out. No service on 19th Jeremy comes back. No service on the 20th, 21st and 23rd. Called both of them. No one calls me back!!
I call the customer service number they send out the third line Tech, Jared (216-392-4417) on the 21st. He said he was going to change my port. I told him, he is the 3rd Tech to do that.
No service on the 27th, called all 3 of the last techs, Jeremy, Charlie and Jared…..no call backs. Charlie has no business being a manager.
So 8 weeks, 12 Techs, and multiple calls to customer service, lots of inconvenience and time lost from work. I still pray every day that my service does not go out again. Since I have not been told if they did fix the problem or they still do not know what the problem is.
This is no way to run a company; I don’t care how big you are. I am totally frustrated and will not recommend AT&T to anyone.
Sincerely,
Marie Hartzell
#125262830-9

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corlis March 10, 2015 at 11:39 am

( Jan.16 entry date ) I explain to the rep what kind of cell phone I wanted. She said I was a good customer ( over 30 years and was due for an upgrade. The phone I wanted like my sisters was $600.00. I immediately told her I didn’t want a phone for $600.00. The rep said oh you only have to pay the taxes on this phone, Long story short, I get my bill and Its about $49.00 increase. I wanted to return the phone but was out of the 14 day return policy..Mind you I didnt know about this payment plan until I got my bill in Mar. The new rep said I would be paying $30.00 monthly for three years. I never agreed to fiancialing a phone or setting up payments to get this phone( It’s the principle of the matter ). I never went to Att website before today, Mar.10,2015. I know smart phones aren’t cheap but this rep lied to me and all of the reps including corporate keep telling me I agreed to this transaction which I didnt..This was trickery. I am not text savvy enough to pay $600.00 for a phone. Surely Att can play this conversation back and listen to this the rep and I. What a low blow to make a Att bill of sale…There is more to this ,Im just frustrated and praying for a magnificent outcome.

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JG March 7, 2015 at 12:45 am

I bought a I phone 5 s and returned it to the Jeffersonville In location when I called to Cancel service they told me they could not cancel it because it looked like I never returned it due to Lack of training by Alice Clark at this location she never sent the Return Papers to AT&T so to them it looked like I had stole the phone I had the return papers and as soon as I gave them the Numbers off the return Slip my phone was shut off Immediately. I had been a Faithful Customer for 15 years. To say the least they will never regain my loyal customer ever again. Thanks Jeffersonville In location. also I have U Verse and I guess AT&T has a Floating rate System like a house loan I have had this Service for 3 months my bill has been 111.00 Jan 131.00 Feb 144.00 March. when I signed up for U verse was Quoted 99.00 Plus ta. I have called and ask for the fixed rate they said the prices has went up how can you go up when you are in a Contract with them. Disappoint Customer . That you will be losing Time Warner come on Back.

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Jeff Kolden March 2, 2015 at 10:01 pm

Whats up with not airing the Nascar race on saturday and putting a boring dart tourment on , do yall understand how many people watch Nascar – millions !! How many sponsors they have and followers. Sounds like yall do not care about loyal customers. Looks like its time to change cable service if this type of programing keeps up. Very unhappy customer.

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dave wilgus February 28, 2015 at 12:13 pm

My elderly mom didn’t know what phone plan she had even Walmart ass. didn’t know so just guessing picked at&t 25.00 refill card went home tried to install , found out it was a trac phone. spent total about 6 hours fighting with at&t. 1 rep told me to find someone to sell to …….think about it random person trying to sell a scratched off card ???? corp told me thanks for donation . on the back of the card it says non refundable but its different when the card cant be able to upload the money will never leave the card . 1 rep from at&t got my wifes cell phone no. told me to go to wal mart and he will call my wifes phone in 40 mins I get there and he never called he stood me up but while there Susie from wal mart I explained to her all the problems and she made it right . ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,TO AT&T YOU KEEP UP ON THE PATH YOU ARE GOING YOU ARE DOING A GREAT JOB BY PUHSING YOUR CUSTOMERS AWAY YOU BURNED YOUR BRIDGE WITH ME ALWAYS REMEBER,,,,,,,,,,,,,WORD OF MOUTH IS YOUR WORST ENEMY GOODBYE FOREVER AND GOOD LUCK WITH THE 100 CUSTOMER YOU HAVE LEFT

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Louise Fulton April 1, 2015 at 10:45 pm

Want to resolve this quickly and easily?
Go on line and file a complaint with the FCC here: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
You will be shocked at how quickly AT&T fixes your problem! You won’t hear from the FCC, but AT&T will want to get this done in a heartbeat. They will assign someone from Corporate Support to resolve it and you won’t even have to raise your voice!!!! I promise it will work!

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