Chewy.Com Corporate Office - Corporate Office HQ

Chewy.Com Corporate Office

How would you rate your experience with Chewy.Com ?

[Total: 29    Average: 2.2/5]

Chewy.Com Corporate Office Address

Chewy, Inc.
1855 Griffin Road Suite B328
Dania Beach, Florida 33004

Contact Chewy.Com

Phone Number: (954) 793-4142
Fax Number:
Email: Email Chewy.Com

Chewy.Com Facts

Founder: Ryan Cohen and Michael Day
Date Founded: 2011
Founding Location: Dania Beach, Florida
Number of Employees: 5000

Chewy.Com Executives

CEO: Ryan Cohen
CFO: Jim Grube
COO: Sumit Singh

Chewy.Com History

Chewy 1

Chewy.Com, often called simply Chewy, was founded in 2011 by Ryan Cohen and Michael Day, originally under the name Mr. Chewy. Cohen had wanted to open an animal rescue site but once he saw the number of sites already in operation, he thought he might do better to open a pet food and supply business and donate cash to the rescues already in operation. Chewy donates a portion of every sale to various rescues around the US.

The company is an online retailer who offers more than 30,000 pet products, mainly for dogs and cats. Its primary product is pet food, and it offers a range of options from gourmet to discount brands of foods.  Other products include leashes, grooming tools, toys, and strollers. Delivery for purchases over $49 is free and customers can also opt for scheduled food deliveries. Orders can be placed online or by phone.  Chewy 3

The company lost money their first 6 months in operation but turned things around. In 2012, Chewy had an annual revenue of $25 million. The next two years saw an increase in customer traffic of more than 500%. The company opened two new distribution centers, one in Florida, the other in Sparks, Nevada, to help meet customer demand. In 2016, after being in business for only 5 years, the company stated annual revenue was $900 million.

Chewy 4  In addition to sales, the company also employs artists and writers who are given the task of composing hand-written postcards for all new purchases. Artists also paint detailed images of customers’ pets at random. Customers who submit photographs of their pets to customer service, or through Facebook or other social media sites, such as Twitter, are entered into a drawing a special gift.

In April of 2017, Petsmart announced that it had entered into a definitive agreement to acquire Chewy for $3.35 billion, which is the biggest E-commerce acquisition in history. Chewy 5

In an article dated February of 2018, Forbes stated that Chewy.Com had surpassed Amazon in pet food market sales.

Not everyone is happy about the acquisition of Chewy.Com Several manufacturers are pulling their products from Chewy’s line up, including Fromm Family Foods, based in Mequon, Wisconsin, and Champion PetFoods, headquartered in Edmonton, Alberta, and Tuffy’s Pet Foods, which makes NutriSource, PureVita, and Natural Planet. All three companies believe that this move is about money and volume sales, not quality and meeting the needs of their customers’ pets.

  Chewy 2

Chewy.Com FAQs

Question 1: What is the phone number for Chewy.Com?
Answer 1: The phone number for Chewy.Com is (954) 793-4142.

Question 2: Who is the CEO of Chewy.Com?
Answer 2: The CEO of Chewy.Com is Ryan Cohen.

Question 3: Who founded Chewy.Com?
Answer 3: Chewy.Com was founded by Ryan Cohen and Michael Day in 2011.

{ 24 comments… read them below or add one }

Valerie August 27, 2019 at 3:36 pm

I love you guys. I’ve never received faster shipping from anyone. Most the time I have my order within 12 hours. Always been pleased with what I have received but not as much as my fur babies.


Carol August 27, 2019 at 12:24 am

I am a loyal customer, all good things to say, fast shipping, decent prices
BUT you need to use 2 PIECES of tape on the Bigger cartons.

I prefer my carton to arrive not all ripped open and crushed.
I spoke to the Fed Ex driver and they claim one piece of tape is Not strong enough, when other boxes are stacked on yours. It might cost your company more, but I have to think it can’t be as much as the cost to replace damaged items.

I will be doing multiple orders, so only a medium sized carton can be sent; e.g. one Honest Kitchen box at a time.


Claudia J Smith June 16, 2019 at 9:55 pm

My complaint is I have 2 orders to be delivered, the first was 11?2 weeks late and now I have another that is still sitting in Az. It has been there June 13th and hasn’t moved. Ever since Pet Smart bought them out the service is very bad. I have written to I believe is the corporate office and told them about it. I talked to one guy on the phone and he told me he is getting phone calls that others people are not getting their orders. If I ever get my order I will be closing my acct. with them. I live in Washington State and the guy from corp. told me that they do not have a contract with FedEx to deliver for them well he is wrong that is how I use to get my orders.


Sarah May 1, 2019 at 9:29 pm

Every time I order from chewy my orders are screwed up, staff has no clue what they are telling you. In talking to at least 3 people all three had different answers to a simple question. I asked for clarification on a chat and the person says can I call you to explain. I replied no read your reply to me you have two different answers in one chat. Train your people to know whats going on, you keep saying give us another try, his many tried are we to give you before saying nope I’m don’t trying?


Cece Terry January 23, 2019 at 11:21 pm

Dear Moar & the Chewy Family,
Words cannot express my heartfelt gratitude for your very lovely token of sympathy, & empathy, in acknowledging the passing of our beloved cat. She was with us for 19.5 years & your tribute to her, as a pet, & to us as her caregivers was more than I could have expected. Your words of solace were comforting & it is my opinion that all of you are what makes Chewy as great as it is. I’ve never had one problem ordering or receiving & customer service has always been pleasant to work with & most agreeable. When we are ready for our next “fur-baby”, there’s no doubt she/he will be a Chewy pet.
Thank you,
Cecelia (Cece) Terry


Mary Filiault January 18, 2019 at 11:57 am

I would like to sayThank you, to Lydia and the staff of Chewy for the beautiful flowers sent to me in memory of my beloved Beatrice. I have been a customer for at least 5 or more years and I have found the company goes above and beyond in service.
I will always be a customer
Thank you


Cat Castle January 6, 2019 at 11:13 am

I have nothing but good things to say about Chewy! Everything that I had ordered was spot on, and my pets and myself have never been happier; especially when it comes to pricing and affordability. Power to the players! (And yes, we’re all gamers here.)


Barbara December 3, 2018 at 12:35 pm

Dear Chewy: I am a customer who really likes your products and service.

But what I’m really contacting you about is the contributions you make to needy animal shelters and rescue organizations. I watch a good number of animal rescue programs on TV and have seen your name as a contributor to them. Makes me very proud to be one of your customers. Thank you for doing so much for those organizations who need so much.


Jo Woodworth November 29, 2018 at 10:30 am

I am close to losing my 2 service dogs b/c I cannot afford to feed them the prescription food the Vet has them on. I’ve been a customer of Chewy for many years and I love what you do for all of the Animal shows on TV. The 3 of us are big fans of Pit bulls and Patroles as that is all we do, watch TV as I am disabled. I am only alive b/c of these guys. Because I have PTSD, my anxiety effects them to the point they need Hills w/d and I can’t afford $2.79 a day. I live off of food pantries and food stamps. Can you please me? Anything that you can do would be so appreciated.
Thank you for your time.
Jo Woodworth
Sarasota, FL. 34242


Lee Duncan November 13, 2018 at 3:41 pm

I was so excited to use Chewys for my pet needs and I even recommended my son to work there. He recently was rear ended and unfortunately had to go to the doctor for whiplash. The doctor put him on a weight restriction for 10 days. My son turned in the doctor note and the specific Chewy medical form 3 weeks ago. He still has not heard anything about work. They said it would take 24 hours. His weight restriction is now over and has been over since 11/2. No one will return his messages or take his calls. It’s so frustrating to us all. Any help would be appreciated. Phone number is 317313XXXX. Drew Duncan our of The Clayton office


rodgers November 3, 2018 at 1:51 pm

Rcv’d marketing flyer n mail 2 deceased father. Called 800#, name & address removed from mailing list. Suggestion 2 corporate: Try using term “Resident” 2 protect future customers privacy until they become actual customers. Then u won’t receive requests 2 remove name & address. Thank u.


stan October 21, 2018 at 7:01 pm

corporate description on net says good things about chewy from 1911 through 1917 until it was bought out by petsmart for 350 billion. Several companies have left or are leaving chewy because they say the purchase is all about money and volume and not the customers. I give chewy much credit because they donate some of each sale to rescue organizations which is pretty nice. I’ve always had good luck with chewy.
Btw, I checked with some of the companies leaving and most all had sky high prices with most products in the 50 dollar range no matter the pounds or ozs. purchased.
Coursely most were high in meats, but one can afford only so much. Chewy has some cheap along with higher prices if one wants to pay that much. Thumbs up generally for Chewy.


Denise Nystrom October 8, 2018 at 9:55 am

Dear Mr. Cohen;

(please forward to Mr Cohen)

If I have reached the CEO of, that is what I intended to do.

I recently rescued two kittens and decided to give chewy a try. It’s much easier to have my litter and food delivered than to stock up at the grocery store.

Of four cartons of Friskies (32 cans in a carton) that I ordered, an entire carton was damaged, made up of several cans from each carton. The cans were significantly dented, and I threw them away. The cartons were simply not adequately boxed for shipping. The box contained very little packing material.

I called chewy. The customer service rep was lovely. I told him that I would purchase three more and asked if he could replace one carton. He gave me all 4 for free.

Today I received my order. Almost three full cartons were damaged. There was one piece of packing paper in a somewhat large box.

It’s your business, but I wanted to let you know that a lot of your product is being thrown away. I would like to continue to order online, although I doubt I will even if the cans are being replaced for free. It will become easier to go to the store and not have to worry about it.

But as a business owner myself, I cannot imagine that you want this amount of product, hence money, being thrown away.

I will be interested to hear from you to see what the remedy will be. Then I can decide if I should keep ordering online.

Denise Nystrom

Naples, Florida 34120
Home: (239) 348-XXXX
Cell: (516) 633-XXXX
Email: denicelynne@


Meghan Johnson October 1, 2018 at 8:50 am

I need a phone number for chewy headquarters to talk about my problems


N/a September 19, 2018 at 5:09 am

I need to speak with someone about being hired at Chewy in Louisville KY for the drugstore CSR position. Can you please point me in the right direction so that i may voice my concern. I was hired and passed everything needed and was to start training 9/17. I was 45 mins late to the class because there was a bad accident due to the weather and they would not let me come in. I was contacting my recruiter the entire time when i was in traffic. I was under the impression, after being told i could not come in the class, that if i reapplied she woukd get me into the next training class, now i cannot get a response from her and after reapplying i got an email saying they were not going to consider me for the position. I am completely devastated and i just want another chance. The reason for my tardiness was completely out of my control, but i still made it there. I have a friend that was in the class and she said for the first hour, they didnt even do anything but wait for the trainer to start talking, but my recruiter said that the first hour was crucial because so much information was given. I turned down 3 jobs while waiting for Chewy and i just dont understand this at all. I believe id be a great asset to your company and i would just like another chance. I just cant give up so easily so i am trying to reach out to anyone that i can to try and redeem myself.


Doreen Strumpf September 13, 2018 at 12:28 pm

I have been a loyal customer of Chewy for a few years. The past 6-9 months your shipping has been absolutely horrendous. The contracted company Laser Ship driver’s cannot read a label. Chewy has replaced my lost shipments 5-6 times. WHY? Laser Ship just drops off boxes anywhere in the neighbor hood. My neighbors no longer come to my home with packages and why should they. My address is clearly on the shipping label. Shipping Label also clearly states, private road, put box on front porch. Every time I call Chewy, I get a replacement and sometimes the replacement is not delivered!!! I ask for a supervisor. I get, we cannot control who we ship through. I shop with many other on-line retailers and never have a problem with UPS, Fed-EX or USPS. Only Laser. I see from other posting above you have other complaints about Laser. Why do you continue to use them? I need HELP or I am going to have to purchase my pet supplies elsewhere. I hope that I am reaching someone at corporate. HELP Await your reply


linda September 8, 2018 at 7:39 pm

Hello I have been using chewing for food and treats as it is easier for me never had an issue up until this last order the order date was placed in corrected on chewy’s part which affected my banking I spoke with chewy at least 10-15 times always with I will look into the issue and return call call never returned do to there mistake was to receive full refund charges ran up to 200.00 still no positive action with return calls and/or response this was the first negative dealings but this has left a lasting impression.


joseph frank salerno August 30, 2018 at 12:57 pm

good day im joe a disabled senior i have been a loyal costomer for 4 years but for 2 month im havebeen choiseing between food dor myself and my cats lucky and little i was hopeing you can help me with the items in my cart 201 705 XXXXX account number if not i undewrstand and will alway seek hightly about chewy


Linda Fulton August 15, 2018 at 12:45 pm

I loved Chewy when I first started ordering. I started having problems with delivery in January. I live on a hill with a long driveway and I can’t see my mailbox from the top of my driveway and FedEx has left my order by my mailbox at least 4 times. Each time I reported this to Chewy and each time I was told Chewy would contact FedEx and the problem would be resolved. The last time I reported this to Chewy I was told that someone would get back to me within 48 hours. I waited a week and no one called so I called back and this person said he would call me back personally the same day I called. I heard nothing. I waited another week and called Chewy and this young lady said she would definitely call me back the same day. She said that Steve from FedEx was suppose to call me too. Now over a week layer I am writing this. FedEx is a problem but Chewy makes promises they don’t keep. Not one person kept their word. What great customer service! No front door delivery and Chewy doesn’t call back. I’m done with Chewy and FedEx. I will share my experience with everyone!


Gary Barnes July 25, 2018 at 2:25 pm

Chewy has been wonderful to deal with the last few years. However I feel your delivery partners are a part of your customer service. Chewy has failed in this regard. Fed ex and Laser scan are terrible. I am disabled and can’t get to my driveway without help. Even though the package says deliver to door they always leave in the driveway. Laser scan deliver a package yesterday which was again left in the driveway in a torrential rain. It was ruined. As I said the delivery is part of customer service and Chewy has failed me in this regard. When you sign your next delivery contract remember this complaint.


donald kindle July 14, 2018 at 3:15 pm

hello , my names Donald kindle **** w. pearl st. Granbury tx 76048 . Im a disabled vet my money is tight. im bound to a wheelchair my right side don’t work very good I was wondering if yall might have any thing that might help me something like demo stuff that don’t get used anymore I would appreciate if yall could help me out if you could . please excuse my typing thank yall very much if you can


donald kindle July 14, 2018 at 3:30 pm

my drain bamage is setting in I forgot to tell you im trying to work with a Australian shepherd puppy shes 8 weeks old , I could use anything if you can thank you


Jessie Dotson July 10, 2018 at 11:23 am

I cant believe how fast your shipping is.I have no reason to shop anywhere else for my pets food.two thumbs up for and Thank You.


Jason Pradel May 18, 2018 at 1:00 pm

I recently took the day off because of health reasons and I got a call today saying I was terminated because I exceeded the point system they have set up, there is numerous people including management and leads that are well over 12 points and they are still there….


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