PetSmart was founded in 1987 by Jim and Janice Dougherty as PetFood Warehouse. The first two stores were in Phoenix, Arizona.
In 1989, the company name was changed to PetSmart.
In 1992, the 50th store was opened.
In 1993, the company went public.
In 1996, the chain expands to Canada.
In 1998, the 500th store is opened.
In 2002, the first PetsHotel is opened in Phoenix. By 2008, there are 100 PetsHotels.
In 2004, the PetPerks loyalty program is launched.
Today, there are nearly 1500 PetSmart and 200 PetsHotel locations in the US, Canada, and Puerto Rico.
PetSmart has used their locations as spaces for pet rescue organizations and shelters to offer animals for adoptions, rather than sell animals from breeders. The company also offers free pet supplies, such as cat litter and dog toys, to rescue organizations.
PetSmart Charities Inc. is set to award the Austin Humane Society the first of three grant installments totaling $227,000 to assist in funding the city’s new Feral Cat Spay/Neuter Program.
As of March 12, 2015, PetSmart, Inc. was taken private. PetSmart, Inc. is now a subsidiary of Argos Holdings Inc.
Annual revenue for the company in 2014 was $6.9 billion. PetSmart employs more than 50,000 persons full time.
Due to the coronavirus pandemic, the company had originally closed their grooming locations, while leaving the remainder of the store open, but this was only a temporary measure. Petsmart reopened their grooming shops in early April 2020, stating that pet grooming was an essential service since some pet owners were unable to groom their pets themselves.
In an effort to encourage people to stay home during the COVID-19 quarantine, Petsmart also offered 10 percent off all home deliveries of pet products.
Company headquarters remain in Phoenix, Arizona.