Zenni Optical Corporate Office - Corporate Office HQ

Zenni Optical Corporate Office

How would you rate your experience with Zenni Optical ?

[Total: 1    Average: 5/5]

Zenni Optical Corporate Office Address

Zenni Optical, Inc.
150 Alameda Del Prado
Novato, California 94949

Contact Zenni Optical

Phone Number: (415) 226-1976
Fax Number: (415) 883-7020
Website: https://www.zennioptical.com/
Email: Email Zenni Optical

Zenni Optical Facts

Founder: Tibor Laczay & Julia Zhen
Date Founded: 2003
Founding Location: San Francisco, California
Number of Employees: 1048

Zenni Optical Executives

CEO: Tibor Láczay
CFO: Mia Vecina
COO: Julia Zhen

Zenni Optical History

Zenni Optical Advertisment

Originally founded as 19dollareyeglasses.com in 2003 by Julia Zhen and Tibor Laczay in a San Francisco, California, garage. When the company started, it seemed impossible to sell prescription eyewear and sunglasses online. Today, with annual revenue of approximately $3 million and more than 4 million pairs sold in 2017 alone. the idea seems to be a profitable one.

The company offers frames for eyeglasses and sunglasses, starting as low as $6.95. Company software allows clients to upload a picture of their face and choose a pair of glasses that suits the shape of their face.

zenni optical ad 1  Zenni Optical offers more than 2,500 frames and styles available to choose from, offering a unique look for every customer. Zenni also offers single vision, bifocal, progressive and workplace progressive lens options, and is a leading-edge developer of Beyond UV Blue Light Blocking lenses, which provide all-day protection, both indoors and out, from the harmful effects of high-energy visible (HEV) blue light and UV rays.

zenni optical web page

Zenni has sold more than 20 million pairs of glasses to clients in the past 15 years. Company headquarters are located in Novato, California. The frames themselves are made in Danyang, China.

zenni logo

 

 

 

Zenni Optical FAQs

Question 1: What is the phone number for Zenni Optical?
Answer 1: The phone number for Zenni Optical is (415) 226-1976.

Question 2: Who is the CEO of Zenni Optical?
Answer 2: The CEO of Zenni Optical is Tibor Láczay.

Question 3: Who founded Zenni Optical?
Answer 3: Zenni Optical was founded by Tibor Laczay & Julia Zhen in 2003.

{ 5 comments… read them below or add one }

Mary Blickhahn April 2, 2019 at 1:01 pm

I ordered a pair of glasses, they were not effective. I sent them back and now your lab has lost them.
I want my money back NOW!
You had a stellar reputation and sadly you have tanked it!

Just give me my money back!
Mary

Reply

Tina Marizetts March 27, 2019 at 11:17 am

I love your glasses, and have ordered for a few years now. This last order for 2019 was horrible, I ordered two pair of glasses both were defective confirmed by you, would not replace, had a very hard time getting a refund, customer service does not t care about the company , their not helpful, and I’m scared tp order now, because of the hard time I had , and no one caring if I have glasses or not!!!

Reply

William Duffy February 8, 2019 at 4:10 pm

February 07, 2019

To: Tibor Lacsay,
CEO for Zenni Optical

For over 10 years, we have purchased prescription eyeglasses from Zenni. Recently, I had my eyes examined because the glasses never felt right and I thought my eyesight
was deteriorating but the exam showed minimal change in my eyesight. However, the optometrist politely informed me that the lenses were placed in backwards which he suggested was partially the reason I thought my eyes were becoming worse. I called your customer service was informed that even though the glasses were incorrectly put together, there was nothing they would do as they guaranteed them for st 30 days. He even suggested that “I” take the lenses out and turn them around myself. I was disappointed to find that your company was not willing to do anything to make things right. I mean I’ve had these glasses since March 17, 2018. I paid $153.90 and the order is #0589360116.
I would have at least expected a replacement but was surprised to hear that nothing could be done. I am not trying to be difficult, but it was not the response I expected.
My perception was that your company was better than this and therefore I expected the least that would be done was that they would be replaced. Since this was an error by your company and not anything I would have known about, had I not gone and had my eyes examined a second time, I would have expected a better outcome from your company. Please advise.

William Duffy

Reply

LaTisha Cowans January 17, 2019 at 11:10 am

Good morning,

I need someone from your corporate office to contact me asap as I am not getting anywhere with your call center staff. I was promised a refund and my glasses to be ordered. I have called and emailed the service@zenni optical with no resloution. The guy John pretended to transfer me to a supervisor in which I was left on hold 19 mins a piece from them both and I took pictures of this. Then they so called supervisor tried to tell me it stops with him and he doesn’t report to anyone else and that he doesn’t have another email adddress or phone number where I could try to get this resolved. Please play the recording back so you can hear the behavior from your employees. I shouldn’t have had to research this information myself to find out who the owner or CEO is. It was my belief that I would be a long term customer and this first impression is utterly disappointing. This is ridiculous that I am getting the run around and have now waited almost over two months for a pair of glasses that I am now told by your rude, inappropriately trained staff that you won’t honor what was told to me in WRITING in the email they sent me which I will be more than happy to provide to you as I keep doing to the other email address listed on the zenni website. The mistake is in no fault of mine, yet instead I am the one who is customer that is suffering by waiting on glasses that apparently weren’t really on the way or reordered and have been spoken to rudely by your staff for a mistake you guys made.

Please look into this and address it immediately. Thank you

Reply

PATRICIA LEFF December 11, 2018 at 9:10 pm

My insurance company, Aetna Medicare PPO has told me that they will reimburse me for my eyeware expenses as long as the company (you) are licensed to sell said prescription eyeware in the United States.
That is my question, Are you?
I have glasses from you and have been very happy with them, also have my eye on another pair after I see my eye doctor. However I cannot afford overlook the offer to get my glasses paid for. I am a disabled senior citizen on a tight budget.

So are you licensed to sell said prescription eyeware in the United States?

Pat Leff
West Valley Utah

Reply

Leave a Comment

Want to make sure Zenni Optical sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: