My Vermont Wreaths customer complaints

Katheryn Hackett took her hobby of making wreaths and garlands into a full-time business in 1987 when a friend, who had a mail order business, passed away. Her friend’s husband wasn’t interested in his wife’s business, so Hackett purchased the list of 700 persons and used that as a base for her business.

  The company harvests the material for wreaths and garlands from local fields and forests to make their beautiful creations. At least 25% of company sales come during the Christmas holidays, with Hackett making about 1,000 wreaths in 2017.

 Hackett says she likes to think about where each wreath is going and where the person might be placing it. She finds that this busy time of year, when she often works 14 hour days, keeps her “centered.” Hackett’s mother, Betsy Cooke, helps to keep the books and the mailing list, as well as pitching in cutting branches when needed.

The company has two divisions, wholesale and retail, with the wholesale business starting in November 1st. Hackett says that she offers a 100% replacement guarantee, no questions asked. In addition to wreaths and garlands, the company offers pure Vermont maple syrup and Vermont Cabot Cheese.

Company headquarters are located in E. Hardwick, Vermont.