Staybridge Suites is a franchised hotel chain by parent company Intercontinental Hotel Group. The chain opened its first hotel in Alpharetta, Georgia, in 1998. The company has expanded quickly, reaching 75 hotels by 2004. This growth rate far exceeds any other chain.
The company is known for its all-suite, residential-style rooms, which often boast indoor pools and gymnasiums, as well as kitchenettes in some buildings. As of this writing, the company has more than 200 locations, both in the US and internationally. The chain was the first hotel to offer free wireless internet service in all rooms and areas of the hotel.
J.D. Powers and Associates listed Staybridge Suites as one of the highest-ranking extended stay hotels in their survey of Hotel Guest Satisfaction. Forbes also listed the Staybridge Suite Hotel in San Francisco, California, as the #1 choice on their list of 9 Best San Francisco Airport Hotels.
The hotel chain has headquarters located in Atlanta, Georgia, and combined with the other hotel chains owned by IGH, has more than 375,000 employees.
My family and I stayed at the stay bridge in Tallahassee Florida. The breakfast cook ms. Lillian was very rude and targeted me not once but twice. First time I let it go. Remind you in Alabama where we’re from we have southern hospitality and respect. After she cussed at me the twice next I decided to confront her letting her know I was calling corporate on her. Then got her name from front desk and told them I was unhappy with disrespect. Just to be disrespected again by this lady. My family decided we should just leave early so at checkout front desk was rude not a word spoken I asked for a receipt. She said room number hands me a paper and that was it. Other than having rude employees everything else was fine. But we will never stay there again. It’s the employees for me!!!!!
The booking person was very nice, but the reservation he confirmed for me was not reserved when I contacted the hotel a week or so later. I stayed at the Staybridge Hotel in Tomball, Texas When I made a new reservation and arrived at the hotel, they had no reservation for me. When I tried to pay for two nights (June 28-29), they wouldn’t take my Discover Card. I don’t have any other card. The Hotel talked to my Discover Card company and come to find out that they, the hotel, didn’t take Discover. I had three cousins coming , for a reunion, so I had to use almost all the cash I had on hand until they got there with more cash. I was humiliated as these two nights were to be my treat. We finally got two rooms for two nights. One room was nice, the other room smelled of smoke so they changed rooms for two of us. I have stayed at Staybridge about 5 times, but NEVER again!!!
First of all, I booked my room on hotels.com. I came to the hotel prepared with my confirmation number. They said they could not find it… I had too many numbers. I pulled up the confirmation on the website, and they said they couldnt find it and basically scoffed at me for booking at hotels.com because they cannot find reservations from that website… I wondered to myself if they have ever reported this issue so it could be fixed because it turned into a hassle, and so they just put me in the room. Then, I was concerned that I would be charged twice because they did not book under my reservation.
Thankfully I was gone the majority of the first two days, but on the third day, a dog that sounded like a BIG dog, like a german shephard barked the entire day. I finally called, and they said oh, yes. The lady who is staying there must have left because that is the only time the dog barks.
That is completely unreasonable for the guests of a hotel to listen to that. If they are going to allow dogs, it needs to be enforced that a constantly barking dog cannot happen whether the guest is there or not. They let that dog bark for hours without doing anything. The dog was not even on my floor, so I cannot imagine the impact on guests nearby that room.
On 8/13/2020, I left a box prelabeled for fedex with the sweet young blonde at the front desk. She said her manager would be in shortly and she would tell her. I flew into Omaha on a private plane, so needed to send that separate, but used FEDEX so it would arrive quickly as I had a work presentation inside. When it did not arrive, I got concerned and checked the tracking info. It had never even been sent. I called the hotel in a panic as I have important items in that box – like my livelihood. The nice girl answered and said she knew the box and it was still there. She said no one knew who it belonged to (can no one search who the guests of the hotel are/were?? She said she would have this “manager Cassie” call me today. I get home after work, and no call. I call the hotel again, and the sweet girl tells me she was the one I gave the box to and she told her manager twice already that it was supposed to go out fedex. It is as simple as making a phone call for pickup. It is STILL THERE, and I asked CASSIE to call me tonight so she can understand how critically I need that box…. crickets. I travel all the time and have never had a similar problem. The presentation that I had been working on for the past week was in that box, so I had to completely do it all over again in one day because I did not have the box. It is nearly two weeks now sitting in the back room of a hotel which is outrageous. I do not know if this manager is lazy or just doesn’t care, but this needs to be rectified immediately. She is NEVER ever there. I have called 5 times and she is never there. ON 8/25, my secretary was back from vacation and able to give me the tracking number so I was able to call fedex on my own to ask them to pickup the package. I have still never heard anything from that hotel, and the staff has written a note, emailed, and texted Cassie to call me. Never happened. I will never ever stay there again.
Never stay at a staybridge again
I stayed at the Little Rock Med Center in July. I had RTE food shipped there as I have an extraordinarily strict diet for health reasons. There was a giant sign on the box that directed them to refrigerate it. Not only did it sit in the lobby and thaw, they never even tried to contact me, using my info, which was provided.
It’s been over 2 months and neither Ryan nor Katrice, whom I was told could help me, will reply to my emails. Apparently they’re the managers there, and choose to ignore me.
Because I couldn’t adhere to my diet I ended up in the hospital.
This juvenile and disrespectful behavior speaks volumes.
Apparently other people have had bad experiences too. What an awful
place.
The front desk attendant lied about a charge and manager did not correct the issue he just blew me off it was the Altoona location. I will never stay at a Staybridge again
Please contact me at717371XXXX. Just stayed at your new facility outside of Nashville. Very disappointed. I have pictures of some issues. The cleanliness we tried to get resolved, unsuccessfully. Furthermore the workmanship/finish work is not something I would be proud of if I owned the company. Whoever did the punch list must have done so with their eyes shut!
If you would like to see what I saw/experienced, please contact me
By the way…the reason we stayed was due to a stay in your hotel outside of Pittsburgh. It was GREAT! I have told many people what a nice facility you had. Now….not so sure.
My name is Robert Leone And I frequent a Staybridge in Franklin Wisconsin and was recently charged for a night at the hotel 1-17-2019 in which I was not a guest at the hotel. After multiple attempts to get the situation figured out with the bookkeeper by the name of Debbie we have been unable to correct the mistake. I was told there is no record of me staying there on the dates I was charged and Debbie is unable to tell me why my card was used. I do have a profile with the hotel and a card on file and I believe an error was made by a desk clerk entering the wrong info considering you need an I.D. And credit card to check in and I am in possession of both those things. I do stay at the hotel quite often and personally feel like more should be done to figure out the mistake and refund the charge of $118.65 to my account . There has been no sense of urgency and I do not appreciate that considering it’s my money being used without my consent. If you look at my records of staying at this particular Staybridge you will see i use the hotel often. That may have to change now due to the lack of effort that has been put in to this situation. I would appreciate somebody and something being done to rectify my complaint which is valid and to be taken serious. I hope to hear back from somebody promptly.
Thanks,
Robert Leone
414-241-XXXX
I am looking for a name, phone number, email of the HR department that handles
the Staybridge Suites in Schererville, Indiana.