Staybridge Suites is a franchised hotel chain by parent company Intercontinental Hotel Group. The chain opened its first hotel in Alpharetta, Georgia, in 1998. The company has expanded quickly, reaching 75 hotels by 2004. This growth rate far exceeds any other chain.
The company is known for its all-suite, residential-style rooms, which often boast indoor pools and gymnasiums, as well as kitchenettes in some buildings. As of this writing, the company has more than 200 locations, both in the US and internationally. The chain was the first hotel to offer free wireless internet service in all rooms and areas of the hotel.
J.D. Powers and Associates listed Staybridge Suites as one of the highest-ranking extended stay hotels in their survey of Hotel Guest Satisfaction. Forbes also listed the Staybridge Suite Hotel in San Francisco, California, as the #1 choice on their list of 9 Best San Francisco Airport Hotels.
The hotel chain has headquarters located in Atlanta, Georgia, and combined with the other hotel chains owned by IGH, has more than 375,000 employees.
Never stay at a staybridge again
I stayed at the Little Rock Med Center in July. I had RTE food shipped there as I have an extraordinarily strict diet for health reasons. There was a giant sign on the box that directed them to refrigerate it. Not only did it sit in the lobby and thaw, they never even tried to contact me, using my info, which was provided.
It’s been over 2 months and neither Ryan nor Katrice, whom I was told could help me, will reply to my emails. Apparently they’re the managers there, and choose to ignore me.
Because I couldn’t adhere to my diet I ended up in the hospital.
This juvenile and disrespectful behavior speaks volumes.
Apparently other people have had bad experiences too. What an awful
place.
The front desk attendant lied about a charge and manager did not correct the issue he just blew me off it was the Altoona location. I will never stay at a Staybridge again
Please contact me at717371XXXX. Just stayed at your new facility outside of Nashville. Very disappointed. I have pictures of some issues. The cleanliness we tried to get resolved, unsuccessfully. Furthermore the workmanship/finish work is not something I would be proud of if I owned the company. Whoever did the punch list must have done so with their eyes shut!
If you would like to see what I saw/experienced, please contact me
By the way…the reason we stayed was due to a stay in your hotel outside of Pittsburgh. It was GREAT! I have told many people what a nice facility you had. Now….not so sure.
My name is Robert Leone And I frequent a Staybridge in Franklin Wisconsin and was recently charged for a night at the hotel 1-17-2019 in which I was not a guest at the hotel. After multiple attempts to get the situation figured out with the bookkeeper by the name of Debbie we have been unable to correct the mistake. I was told there is no record of me staying there on the dates I was charged and Debbie is unable to tell me why my card was used. I do have a profile with the hotel and a card on file and I believe an error was made by a desk clerk entering the wrong info considering you need an I.D. And credit card to check in and I am in possession of both those things. I do stay at the hotel quite often and personally feel like more should be done to figure out the mistake and refund the charge of $118.65 to my account . There has been no sense of urgency and I do not appreciate that considering it’s my money being used without my consent. If you look at my records of staying at this particular Staybridge you will see i use the hotel often. That may have to change now due to the lack of effort that has been put in to this situation. I would appreciate somebody and something being done to rectify my complaint which is valid and to be taken serious. I hope to hear back from somebody promptly.
Thanks,
Robert Leone
414-241-XXXX
I am looking for a name, phone number, email of the HR department that handles
the Staybridge Suites in Schererville, Indiana.