Reverb.Com was founded in 2013 by David Kalt, who also owns the Chicago Music Exchange. The company is an online marketplace where sellers and buyers exchange musical equipment.
The platform allows anyone, from individuals to manufacturers to small shops to list musical equipment, new or used, for sale. The company earns a 3.5% commission on all sales. Kalt began the company with a $2.3 million investment and in 2015, he raised another $25 million from Summit Partners.
In August 2019, Etsy acquired Reverb for $275 million in cash.
Reverb.Com also sells items from professional musicians, including Rex Brown of Pantera and Rick Nielson. In 2015, the company also launched a program that connects teachers to music students called Reverb Lessons. Company headquarters are located in Chicago, Illinois.
Reverb.Com was founded in 2013 by David Kalt, who also owns the Chicago Music Exchange. The company is an online marketplace where sellers and buyers exchange musical equipment.
History
The platform allows anyone, from individuals to manufacturers to small shops to list musical equipment, new or used, for sale. The company earns a 3.5% commission on all sales. Kalt began the company with a $2.3 million investment and in 2015, he raised another $25 million from Summit Partners.
In August 2019, Etsy acquired Reverb for $275 million in cash.
Reverb.Com also sells items from professional musicians, including Rex Brown of Pantera and Rick Nielson. In 2015, the company also launched a program that connects teachers to music students called Reverb Lessons. Company headquarters are located in Chicago, Illinois.
Time for a class action.
I ordered an Accoustic Amp at Danjan Gear Garage on friday 7/23/2021. Ive messaged them 3X for a status update, They/ You took the money on monday , 7/26/2021, no problem though right, of course. I want either a full refund $1012 ( I PAYED FOR SHIPPING -$250) . Damjan doest exist in any California business white/ Yellow pages . Get me my Amp or I and forwarding this to a Federal Dep’t and you will not like this, trust me.
current order # 12143565
Picked the wrong person folks, wrong person!
I am waiting on a $900 refund.
Defrauded by a buyer two weeks ago.
Reported immediately.
Got one phone call from an intern and haven’t hear squat since.
I am pisssed!!!!
Any advice from Reverb users?
dan liebtag
bluesheads@ me.com
TO WHOM IT MAHY CONCERN.
From: Adrian George
Address: XXXX N. Community Dr., Apt. #XXX
Anaheim, Ca 92806
Phone: 714-264-XXXX
Email: agmusic@ musician.org
My problem is related with REVERB.COM and is still active when after 2 month I did not receive my money as a result of selling on this site.
I will write in details what it happened and request a help from you.
So, after more than one month and a half Reverb.com continued not to pay me after I sold an item using this site. Discrepancy, ignorance, non professional, harassment, accused without reason is a term of harassment or speaking about intentionally fraude.
The facts.
1. I sold an Item and Reverb.com charged all fees and shipping label using my credit card ending in 8063. I had to wait until de item arrived in perfect condition to the byer. Anything was fine and the next step was to deposit money in my account . The amountis $108.50 (FILE #1 – ATTACHED – invoice). On this invoice is stated with stamp “PAID.” Wrong. I did not receive any money on my bank account until present time. See my FILE #2 ATTACHED that includes email from engagement customer service BEN B.
After a 2 weeks I receive this mail from reverb.com that stated:
Your Payout Has Been Approved
Hi Adrian,
Your most recent payout for $87.98 USD has been approved and is queued for disbursement shortly.
Reverb sends all approved payouts at the end of the day, Monday – Friday.
If your payout was approved on a weekend it will be disbursed at the end of the following business day (usually on Mondays).
We’ll send you another email once your payout has been disbursed, stay tuned.
Still have qYour Payout Has Been Approved
Hi Adrian,
Your most recent payout for $87.98 USD has been approved and is queued for disbursement shortly.
Reverb sends all approved payouts at the end of the day, Monday – Friday.
If your payout was approved on a weekend it will be disbursed at the end of the following business day (usually on Mondays).
We’ll send you another email once your payout has been disbursed, stay tuned.
Still have questions? Check out our Help Center article for more details.questions? Check out our Help Center article for more details.
====================================================================
I was waiting for deposit to my account and never happened.
2. Abusive Reverb.com suspended my account with a banch of reason. I contacted reverb support or help to clarify this suspention over 60 mails and no response. Here are the reason for suspention stated under my account – nothing specific just a banch of reasons:
Why was I suspended?
Common reasons for account suspension include:
• Placing orders or making offers without an intent to buy.
• Not paying for orders on time.
• Neglecting to pay your Reverb fees in a timely manner.
• Poor communication with other Reverb members.
• Attempting to buy or sell items with intent to defraud.
• Consistently poor feedback from other users.
• You requested your account be closed.
I requested details and to be contacted and nobody from customer service or management did not send detalils about this suspension. Sentenced without reason just a bunch of accusation not true.
Soon I received a response from NICOLE M. from reverb.com Engagement customer service.
Down is the email received from engagement customer service name NICOLE M
NICOLE M. customer service engagement stated on her email:
User #3571489 placed under review for reason: harassment
Nicole M. (Reverb.com)
9/20/2020 at 8:32 AM
support@ reverb.com To: adrian george
You are registered as a CC on this support request. Reply to this email to add a comment to the request.
Request #2854344 “my account is under review why?” was closed and merged into this request. Last comment in request #2854344:
i want to know about my account under review.
________________________________________
Submitted from: reverb.com/my/account
Reverb Support
Customer Engagement
Visit the Reverb Help Center
BUY | SELL | PLAY
Get the latest gear news and d
==============================================================
Nothing received regarding this issue explaining my suspention the reason.
After another week on 9/28/20 I received an email from NICK D. engagement manager from reverb.com
Who stated:
our reply above this line -##
Hi Adrian,
I apologize for the delay in our review here. I followed up with the Resolutions Team, who placed your previous account under review. Unfortunately, we are not going to be able to reopen this or the previous account.
We apologize for any inconvenience and wish you the best moving forward. Stay safe!
Best,
Nick D. | Customer Engagement Manager
The follow email from reverb.com stated on 9/ 28 20 :
Please Update Your Payment Settings
Hi Adrian,
We’re writing to let you know we have tried to process a payout of $87.98 to you, but the funds were returned.
We want to make sure you receive your payout. Please follow these steps so we can resubmit your earnings to you:
1. Double check that we have the correct information for your Reverb Payments settings by clicking the button below.
2. Under “Shop Currency & Payment Settings” select “Automatically send to Bank Account” and re-enter your bank account information.
3. Scroll to the bottom of the page and click the orange ‘Save Changes’ button.
Update Payment Settings
Once you have updated your bank account information, we will automatically resubmit your earnings.
Thank you for your attention to this matter.
I tried to follow the instruction but I HAVE NO ACCESS TO MY ACCOUNT DURING SUSPENTION. NOBODY KNOWS THAT?
I sent many emails stated I have no access to my account to modify something due to suspension.
I suggested to them to send my money using check, paypal or to give me access to modify what is wrong.
But vary strange the same manager NICK D from engagement manager sent me another email after one day on 9/29/20 that stated:
Response Required | Your Reverb Account is Under Review
Nick D. (Reverb.com)
Adrian,
I see the accounting notification that your bank information is still incorrect. We can send this out to a PayPal account in order to resolve this. Can you confirm the email address associated with your PayPal?
Thank you!
Best,
Nick D. | Customer Engagement Manager
As you see all managers did not read my emails where I stated I have no access to modify something under my account being suspended.
Nobody explained details. I sold I paid all fees using my bank card but not deposited my money on my bank
I sent to NICK D may email address related with paypal.com for deposit. And since 9/29/20 I did not receive any words from them.
Under help support I talked with 2 persons who declined any responsibility to talk about my issue. Other interrupted our discussion without reasons.
The most of the time is virtual agent assigned. I sent using it many emails with my problems. NO RESPONSE>
I tried to contact reverb.com using the phone number listed on net what is (866) 279-4489
There just tape without other info suggesting to contact reverb.com. Nothing. No human who can respond.
I saw you sold the business to Etsy new “father” company that take it over. I colled there and I talked with customer service “Joan” and was not willing for help. She knew about many complaints listed on net or at BBB Business Buro where many people have the same issue like mine.
• Account suspended without reason
• Money kept by reverb.com and not deposited
• No phone contact
• Nobody help ignoring them
All what I need is my money. I don’t want to continue with business like that.
First. Ok why you accused people after you charge money under fee taxes etc suspending their account? A lot complaints against you based upon this procedures.
You took money first as fees etc .
Secondly reverb.com suspend your accont when you have no access anymore to change or correct something.
Third , no deposit and no help from anybody ther. You can write thaunsend emails under support or help and nobody respond.
I had a false chance when that Nicole M or Ben B or Nick D from customer service superviser of engagement management or customer service of the same department or resolution contacted me in writing and never on call being naïve I will receive help in resolving my case. Totally false. I was ignored and did take advantage of no phone number for support or complaint.
AGAIN, I SENT INFO REGARDING MY PAYPAL ACCOUND PROVIDING MY EMAIL.
THE ALL EMAILS REC’D RELATED TO CHANGE SOMETHING UNDER MY ACCOUNT HAVE BEEN RECEIVED WITHOUT READING MY PREVIOUS EMAILSL
I STATED CLEARLY I HAVE NO ACCESS TO MY ACCOUNT DURING SUSPENTION – ILLEGALLY OR ABUSIVE TAKEN AGAINST ME WITHOUT DEMOCRATIC DISCUTION GIVING TO ME THE RIGHT FOR DEFENSE.
I WAS IGNORED WITH AROGANCE LIKE MAN OTHERS.
ALL I WANT IS MY MONEY ON MY ACCOUNT. I AM SO SKEPTICAL ABOUT THIS BUSINESS WHEN HUNDREDS PEOPLE WROTE ON BBB OR NET ABOUT PROBLEMS WITH REVERB. COM.
I SEE MANY PEOPLE THERE WITH HIGH EDUCATION WHO CAN NOT HANDLE SMALL PROBLEMS LETTING US WITHOUT MONEY AND NEVER CONTACTED TO RESOLVE AMIABLE ANY PROBLEMS .
ON THE ATTACHEMENT I ATTACH A FILE WITH COMPLAINTS AGAINST YOU AT BBB OR ON NET.
NOW ALL OF US CONTACTED A LAWYERS FOR A CLASS ACTION AGAINST REVERB. I HOPE YOU WILL RESOLVE MY ISSUE WITH YOU PROBLEMS ISSUING MONEY TO MY ACCOUNT . YOU HAVE MANY OPTIONS:
1. BY CHECK
2. BY PAYPAL ( I SENT MY EMAIL ADDRESS RELATED WITH PAYPAL ACCOUNT TO NICK D.
3. OR ALLOW ME TO MODIFY ANYTHING THERE UNDER MY ACCOUNT THAT AT THIS MOMENT I HAVE NO ACCESS DO TO SUSPENDED ABUSIVE IN MY OPPINION.
I HOPE YOU WILL NOT IGNORE MY MAIL WHEN MY MONEY ARE AT YOUR BUSINESS AND NOBODY TRY TO HELP TO UNDERSTAND THE SITUATION .
BUT I RECEIVE FALSE OFFER OR HELP WHEN FORGAT ABOUT CAUSE AND EFFECT. SUSPENDED ACCOUNT (CAUSE) DID NOT ALLOW YOU TO USE YOUR REVERB ACCOUNT (EFFECT)
NOT EMPATHY NOT COURTESY OR WILLING FOR HELP BUT ARROGANCE YES AT REVERB EMPLOYEE. I BELIEVED PEOPLE WITH HIGH EDUCATION AS I SOW AT REVERB EMPLOYEE COUD BE DIFFERENT. FALSE.
I AM VERY MED AND ALSO OTHER PEOPLE . I WAS CONTACTED BY LAWYERS TO START AN SUE CLASS AGAINST REVERB.COM AND ETSY THE NEW COMPANY.
ALL WHAT I NEED IS MY MONEY IN ACCOUNT.
PLEASE TREAT SERIOSLY MY LETTER AND TAKE IMMEDIATELY ACTION AND ISSUE MANEY TO MY BANK IN ANY WAY YOU WANT BUT REALISTIC AND LOGICALLY.
ADVICE LIKE GO TO YOUR ACCOUNT AND MODIFY …ETC. IT DOESN’T MAKE SENSE WHEN THE ACCOUNT IS SUSPENDED.
THAK YOU FOR YOUR ATTENTION FOR YOUR KINDNESS AND SUPPORT.
I AM WAITING FOR YOUR RESPONS.
REGARDS
ADRIAN GEORGE NOVEMBER 4a, 2020
Adrain did you ever get this matter resolved? I recently sold a bass and have not received my monies. Going on three weeks now but I am getting the same royal runaround that you described. I am waiting on $750 the buyer has received the bass and Reverb has collected their fees but they can’t seem to get the money to my bank account. They tell me it was sent and that I will receive an email if it gets bounced back. I am beginning to wonder if I will ever see my money.
I AM BEYOND PERPLEXED AT HOW THIS SEEMINGLY INTELLIGENT COMPANY IS RUN. NOBODY IS EVER IN THERE OFFICES AND THE HELP CHAT HAS A 12YO ON THE OTHER END. I just sold a very rare and unique bass for a fraction of its value. I need cash asap due to the coronaviris as i have family obligations. I undercut the market . The only other exact item was listed for $1900. Mine sold for $1275 both in superb condition. The listing ran for 31 days from list to sale. Today prior to shipping out the bass. i look at the fees/invoice due. The 3.5% commission has escalated to over 8%. The bump fees, Reverbs internal advertising exposure was 115% of the commission. This of course being exorbitant so I try to contact and remedy the situation. There is no function contact . I decided to use their chat now live helpline. … wow, whatta a dingbat I got. This guy could not understand his own invoice. He could not grasp that I was upset that the bump fees which are instantly recommended at signup for additional exposure grossly exceed the sale in commission. I wrote this 4 different times each time dumbing down how I relayed the complaint/issue. I asked for a supervisor at the end of each text(4 times). Only to be told this genius was the supervisor. I asked for his superior. He refused and said, he did not need to. I also told me that I did good on the sale as it was over $1200. Thanks “TOMMY R.” the bass appraised for $3500 and is 1 of 400 ever produced. This is the first and last time using Reverb. Maybe to buy but never sell as an independent seller. It seems I was Nickled and Dimed without explanation or any satisfaction and then you only get to have contact with sub 3 digit IQ fool. I wasted enough time with this during the Coronaviris situation. That is the only reason I gave this Bass Guitar away. My buyer is ecstatic with his purchase. So disappointed in REVERB.COM, a corporation of this stature should have more competence in its staff. I even wrote this is basic economics/business 1101, what is so hard to understand. The representative could not get his arms around the situation after 4+ attempts and refused to kick it up to someone that hopefully would & could understand. I MAY JUST CANCEL THE TRANSACTION OUT OF PRINCIPAL!
i have sold 2 items have not been paid, its been a month now, im out of work, and all i get from reverb is excuses, a horrible company, i need my money.
Extremely unhappy about how I am being treated. 100 percent 335 positive feedbacks and being treat like crap. Loc is really doing your company a disservice. Liar, and completely dishonest. Can’t have a phone conversation because he claims my phone just goes to voicemail. No one else has trouble. Suspended my account over Reverbs problem. Going to let people know about. I may get an attorney.
I am not pleased with this new policy. I have paid a PREMIUM PRICE for a product under the ORIGINAL TERMS THAT STATED ,(AND CONFIRMED BY YOUR SALES EMPLOYEES), the item can be returned for ANY reason, PERIOD. I am not one to abuse the policy. However, you have changed the rules in the middle of the game. Their are many options for me to purchase apparel and I chose L.L. Bean for the return policy. Just as I knew I was paying a premium price for a product, I also knew I was getting the support promised by L.L. Bean. This is not the case. Many other companies offer similar products,(at lower prices and comparable quality), with your new return policies. Going forward, L.L. Bean will no longer be my first choice for apparel. Land’s End,Cabella,REI, Bass Pro Shops,Penfield,etc will now be front and center .
You should have made an announcement stating that this new policy is taking effect in 3mos,6mos,or 1year etc. I am beside myself that you changed the rules in the middle of the game. You have lost a customer on that fact alone. Who’s to say tomorrow or next week the return policy is now changed to 30 days ? I am seeking recourse with this at my local level. Perhaps you would reconsider this policy and give a type of amnesty to existing customers in your database who do not have a receipt for the past 1,2,3 years? A type of phaseout. Why would you alienate an entire LOYAL customer base with such an abrupt announcement ?
On a side note . Im sure your employees will not be happy when you lay off the part timers,and some full timers, as they absorb the additional workload without the aid of their former co-workers. Don’t expect them to keep up with your expectations unless you can pitch in yourselves!
An Unhappy Patron
Tim Petit
Dear Mr. Kalt et al, here is a link to the UPS shipping info (wwwapps.ups.com/WebTracking/track?loc=en_US), tracking nbr. 1ZF6Y8416797983226 of the item sold through Reverb. Reverb very generously agreed to pay for return shipping to Canada as the item is defective. This item was shipped UPS on 1-26-18 and has been sitting at the Branford ON UPS receiving outlet since Feb. 1st because of a glitch in the UPS delivery charges. I have shipped my item back to Canada and have had multiple conversations with Cooper G at Reverb who assures me that things will be resolved “quickly”. I have heard this response since the beginning of Feb. Could you please give me an exact date when I will get my merchandise back. This Wah Wah pedal was being used by me for live performances and I need it back or I need a refund so I can buy another pedal. This pedal was retailed through All 4 Music in Branford Ontario, Canada My email is frankiec@ outrageous.net
Thanks for your time, Tommy Grattan