Immigrant brothers from Mexico, Bert and Roy Sosa, were attending college when they realized that many of their friends were unable to purchase items online because they had no credit cards or bank accounts. Using their pooled money of $750, they founded Netspend in 1999.
While the Sosa’s originally planned to sell their prepaid cards to students, they quickly realized that they could reach a much larger base by offering them online to anyone without a bank account, credit card, or those who don’t want to deal with those institutions but need another option to purchase items besides cash.
The company offers a prepaid Visa or Mastercard, which requires a small fee to open the account and charges a fee each time it is used. Netspend recently partnered with Family Dollar and 7-Eleven to sell their cards in their stores.
Netspend accounts can be managed online or via mobile phone apps. The company was acquired by TSYS in 2013 for $1.4 billion in cash.
In October 2018, the company experienced a technical issue that prevented an unknown number of cardholders from accessing their accounts or the ability to withdraw cash.
Headquarters for Netspend will remain in Austin, Texas.
I am having a major problem my account was locked and I I in the process of facing elections my refund came thru and u guys locked my account talking about fraud I have been with you guys for years no one has reached out to me or anything I cannot wait for a check I need my money now please call me someone
I’m in a hardship, Netspend sent my check to the depositor address, it was illegal since my money cleared in the bank, y’all flagged me for fraud. It’s my money, my kids suffering and I as well. Please help me, it’s only the right thing, Mr Kelly Knutson please call me 734-351-. I’m looking to take you to court to resolve this matter. But it doesn’t have to go to court if I can get you to contact me so you would get a understanding, I need my 3500 dollars, thank you so kindly, I’m in a hardship my contact number is 734-351-
Demand Letter
Copy to FDIC, BBB, CFPB
CEO: Kelley C. Knutson
CFO: Beth Deck
COO: Roger Kidwell, Jr.
My Account Number: 8060733343
This is to inform NetSpend that you have held on to my direct loan deposit from the Government
for the past 18 days and have not released the loan funds to me yet, every documents and
application they asked me for l provided, i was told on the 25th of June 2020 that the documents
that i provided will be updated by the 2nd of July, and up to now am still going back and fourth
with your company. My loan will soon be due for me to start making payments, l will very
much appreciate it if my funds are released to me ASAP today, i will start charging 20 percent
retroactive from the day Netspend received the loan from the Government. I’m a sole proprietor
and the verification process should not take more than 48 hours but i’s been 18 days now.
I can’t be making payments on a loan that NetSpend is holding on to, l filled out a two page
application and even gave them my loan approval from the Government and also the detail
information and my EIN number and yet still it’s still not enough for NetSpend but they’re still playing games and holding on to my loan deposit, l have all the necessary documents and all recordings
and names of representatives l have spoken to, if l don’t have access to my money today, l’ll
take it to the next level.
Thank you for your time.
Joseph T.
8060733343
I was the victim of identity theft they stole my debit card made several fraudulent unauthorized transactions and even though NetSpend claim to have zero liability gaurntee they refuse to refund what was stolen but refused to file fraudulent charges saying no error but I didn’t make or have knowledge of theses charges so they are complete error
Contact me so we can do a class action lawsuit. I put money on a card and they won’t activate it cause I had a card previously which is wrong, unlawful in various ways, and I had a rep state they won’t activate the card plus hung up on me with no calls back. I never opened a card with them I only use money orders unless someone opened a card in my name and they authorized it which mean netspend and their employee committed another crime against me with identity theft. I will be seeking a lawyer. I am over these fraudulent companies who violate privacy acts with sharing my information around violating their sworn oaths to protect and serve as well as various national, state , and federal banking laws hustling and scamming customers
Your company is a fraud. I am now talking to a attorney as I put money on this card to pay a bill and you are denying me access to the card and my money loaded on to this card. Unlawful practices violating various laws from a unlawful corporation.
Therefore your company has stole my money. I will not wait for a refund as this will accrue late fee and charges to the company I am trying to pay. So now I am charging you fees, late, fees, hardship fees, fraud, scamming me, and taking my identity. Each day I do not have my card activated or money back you will be charged daily for all listed above. A list of each fee charges will be sent to you asap after I speak with a lawyer. You unlawfully and wrongfully violated various rights, privacy acts, privacy laws, constitutional laws and rights. I demand my card activated for the amount I put on the card now or a refund on this card and activated and I will no longer use or refer your company to another person in my life. You have two hours. I cannot believe your rep is not even contacting me back nor is the manager I continuously asked to speak with!!!!
I DEMAND If my card is not activated I am charging your company double the amount by tomorrow 12/12/19, the next day another charge, and each day there after, 5 days and after you will be charged 500.00 a day, and fee and charges will be added to these fees each day going will be 500.00 till the next 5 and doubling to 1000.00 daily till 5 more days and then it will double to 2000.00 and will continue to increase doubling each amount till I am paid all fees and charges along with slander and defamation of character. Time is ticking I have copies of all communication. Demand of action and time of accruing fees starts now 12:31 pm 12/12/2019
Sincerely not happy,
BMeza
they took my money to they locked my card my title loan company gave me card now I can’t even get my money netspend locked it
Hello my name is Howard Blunt Jr I will be mailing a check to you for deposit. I will mail the check certified in one day
Trying to contact customer service for the last 3days. I been put on hold for hours. Trying to get access to my account that my stimulus check was sent to.
Yeah I bet that subject line made you want to open this. Listen, I have done business with your company for years and have been more then satisfied UNTIL tonight!!!! So your team found it to be appropriate to freeze my account without my knowledge. I have been out of work and barely getting by, which I told your girl tonight. That is when I called in after my card was declined leaving me very humilated and embarressed at the store, Great job there by the way!!!! So What little money I did have on the card was quickly sucked up by your company!!!. First apperantly I had a past due bill of 5.00 on the card, ok. Check 5 off, then they wouldnt lift the hold on the card I have had for YEARS!!!!! So I happened to have a secondary card already here. After I had to nearly beg her to just activate this card, She went over all my payment options……Well you know how this works, right???? Anyway I went, all the money I had just loaded today would be gone with nothing to show for it?!?!?! JUST BECUASE YOUR TEAM WONT RELEASE THE F-ING HOLD ON MY CARD!!!!!!!! REALLY????? So this is how I see it, You can either do the right thing here, and activate this new card, waiving the new first month down fee of only 5.00 because really, It is your company that is MAKING ME ACTIVATE A NEW CARD WHEN I DONT WANT TO, or you can show how money hungery you really are and I can take my business eleswhere!!! Because let’s face it, YOUre really one in a million pre paid card companies out there aren’t ya????? Oh and guess what, My facebook followers, My instagrams followers and All of my YouTube channel followers will know how sh**ty your company is!!! Because guess what, I do get paid to rate companies on line for extra cash and I will be so happy to let anyone and everyone know how much you need the 5.00 more then you need a customer that has been loyal to you for years. Happy holiday shopping Netsptend!!!!! Youre decision and I await your immediate response!!! You can find my information below!!
Tonya Riley
580-565-XXXX
tonyariley90@ yahoo.com