MasterCard Corporate Office - Corporate Office HQ

MasterCard Corporate Office

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MasterCard Corporate Office Address

MasterCard
2000 Purchase Street
Purchase, New York 10577

Contact MasterCard

Phone Number: (914) 249-2000
Fax Number: (914) 249-4326
Website: http://www.mastercard.com
Email: Email MasterCard

MasterCard Facts

Founder: Several California Banks
Date Founded: 1966
Founding Location: Los Angeles, California
Number of Employees: 13400

MasterCard Executives

CEO: Ajaypal S. Banga
CFO: Sachin Mehra
COO: Ajaypal Banga

MasterCard History

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MasterCard was created in 1966 by several California banks as a competitor to the BankAmericard issued by Bank of America, which later became the Visa credit card.

mc plus adding machineOriginally MasterCard was called “Master Charge: The Interbank Card.”

In 1969 the company teamed up with Eurocard, creating a strategic alliance that gave MasterCard access to the European market.

mc with quartersToday MasterCard Worldwide is a multinational financial services corporation whose principal business is to process payments between banks of merchants and the card-issuing banks or credit unions of the purchasers.

MasterCard provides its services in 210 countries and territories and its cards are accepted at 35 million locations worldwide.

mc logo on bildingBoth Mastercard and Visa have paid approximately $3 billion in damages resulting from a class-action lawsuit filed in January 1996. The litigation cites several retail giants as plaintiffs, including WalMart, Sears, and Safeway.

In November 2019, Mastercard announced that they would begin allowing transgender people to use their preferred names on their cards starting in 2020. 

MasterCard has been a publicly traded company since 2006, trading on the New York Stock exchange under the symbol MA. MasterCard is a member of the S&P 500, is #384 in the Fortune 500, is #113 in FT Global 500, has 13,400 employees and had $12.497 billion in revenue in 2017.

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MasterCard FAQs

Question 1: What is the phone number for MasterCard?
Answer 1: The phone number for MasterCard is (914) 249-2000.

Question 2: Who is the CEO of MasterCard?
Answer 2: The CEO of MasterCard is Ajaypal S. Banga.

Question 3: Who founded MasterCard?
Answer 3: MasterCard was founded by Several California Banks in 1966.

{ 17 comments… read them below or add one }

Calator Roman December 2, 2019 at 1:56 pm

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calator.tel

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Ira Sterling November 18, 2019 at 2:58 pm

No complaint—just making sure that you are advised of cancellation of a debt on my November 10th statement> Blue Mountain is supposed to send you notice of the cancellation of their charge of 10/28 in the amount of $29,99. Customer service said o go ahead and pay it, and the charge would be deducted from my next statement.

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Julie McCreedy September 19, 2019 at 11:55 am

I am disgusted by the Visa/ Master Card sales call I got this morning. The call came from the University of Iowa Hospitals. (319) 356-2149. Does your company have any ethics? You have no idea what is going on in people’s lives, are you thinking that medical emergencies may prompt people to answer your sales calls? Additionally the call center was extremely rude.

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Gilbert Santiago September 15, 2019 at 2:04 pm

Comenity Capital Bank transferred all HSN Credit Card and HSN Mastercard Customers over to Synchrony Community Bank. In Error, my account was not transferred. I am now without a HSN Mastercard. Both Comenity and Synchrony Banks said there is nothing they can do to help me. PLEASE HELP ME !!!.
If further information is needed please e-mail me at GilbertSantiago376@ Hotmail.Com or call me at 1-787-868-XXXX.
Respectfully
Gilbert Santiago

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Cheryl Beckmann July 6, 2019 at 11:25 am

I don’t have a comment or a complaint. Just looking for an e-mail address to send my question to. I have read A LOT of information in regards to master card and I don’t see me question or a answer for it. Thank for any help you can give me.

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Cheryl Beckmann July 6, 2019 at 11:28 am

I DON’T UNDERSTAND WHAT YOU ARE ASKING ME TO DO?

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marty b May 29, 2019 at 6:47 pm

EPPICARD IN NEW JERSEY ARE A BUNCH OF CREEPY PEOPLE> THE STOLE MY MONEY..LOOK AT HERE WEBSITE GO TO NJ EPPICARD. GO TO LOG IN…THE GO TO FEE REMINDER.. IT SAYS FOR EACH DEPOSIT YOU ARE ALLOWED 1 FREE WITHDRAWAL…( 1 for 1 ) INSTEAD THEY GIVE YOU 1 WITHDRAWAL AND THEY CHARGE YOU A FEE..EPPICARD IS RIPPING US ALL OFF EVERYDAY…THE CUSTOMER SERVICE I EVER EXPIERENCE IN MY LIFE…THEY DONT EVEN HAVE A CUSTOMER COMPLAINT PHONE NUMBER OR ADDRESS THE BBB RATES THEM A F.
anyone can help !!

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Mary J Ziegler April 26, 2019 at 3:34 pm

Will mail this complaint with details. On Wednesday, March 27, 2019 I made an online payment of $223.53. On Friday March 29, 2019, I discovered either I had made a mistake by pressing an incorrect button or your website (which I find difficult to maneuver) and the entire balance of my account ($9,575.26 was submitted to my bank for payment. That submission was returned to Mercury for insufficient funds.I contacted Mercury Customer Service immediately and was assured by a female who identified herself as “Ivy” that this would be “taken care of” and the amount of the intended payment ($223.53) would be deducted from the balance due.(Work Item Confirm. #9674100.) This was never done. On April 4, 2019, I contacted Mercury Cust. Srv. again. A Rep. identifying herself as “Angelina” forwarded my situation to another Mercury Cust. Serv. Rep “Makala,”. who stated that “We have submitted the insufficient funds amt.” to my bank again for payment. I inquired why that had happened Makana stated that “We always send it twice.” Mercury has already charged me some kind of a fee for $27.00. I requested that fine be reversed. Makala stated that it had been reversed April 2, 2019. I am more than a little confused.On April 6, 2019, I contacted Mercury once again to attempt to get this straightened out. The male Mercury rep. put me on hold and stated that he was speaking to his supervisor who told him to instruct me to NOT ATTEMPT TO MAKE another payment, that the supervisor had said “This will be corrected,” and that I would be receiving a letter. Makala had also instructed me not to try and make another (correct) payment. My bank was very helpful and although the rep.could not determine my Mercury was doing this, she apologized for the trouble and reversed the two processing fess for the two Mercury submissions for payment. I waited for the letter. On April 24, 2019, once again I contacted Mercury Cust. Srv. and spoke with a rep. who identified himself as “David.” He listened closely and simply said, “You owe” another fine for “late fees.” I request you listen to these tele conversations that I believe were recorded, check my account – and PLEASE help me clear this up. I was given incorrect information by two of your reps.and “David” simply repeated himself several times. He also stated to me that I had been the person who submitted the second request for payment to the bank. This is 100% false. When I spoke with Makala on April 4, 2019, she confirmed that it had ALREADY been submitted to my bank a second time and that it was a standard practice of Mercury to do so. I request this be looked into. Plz contact me at my email above or my cell phone: (408) 505-XXXX. Thank you. Mary Ziegler

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Sheila Burnett October 2, 2018 at 4:10 pm

called the supposed corporate number to no avail, just kept running in to road blocks. the issue is that many merchants systems are blocking credit debit cards from running as credit therefore blocking our cash back cards that require that they not be run with a pin and even when we do run them as credit with or without signature they are still being processed as a debit-pin purchase instead of a credit or signature purchase. the card issuer in this case is Paypal and they are blaming the merchant systems. this has become an issue since I received a new card with a chip in August with one merchant, Krogers, since mid September with many more. Who do I contact to get results and have this issue corrected? Thanks this is costing your customers cashback on all fronts.

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carlton September 13, 2018 at 7:13 pm

REF: Activity 907818p17 Disputed charges : I was triple charged for a motel stay, I disputed the two duplicated charges but the charges are added back to my accou8nt. I have made several attempts to get the motel manager to provide evidence that the two extra charges are valid or to remove these duplicated charges. Apparently the motel will not provide this evidence to Mastercard either. ( I have not been provided with any evidence that Mastercard has even contacted the motel). I have called card services several times but never get the same person and they were no help.
I have canceled my card which I have had for about 20 years.
Thanks for your attention

Carlton Ard

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Maurice Gilbert August 22, 2018 at 2:58 pm

I would like you to look in on the handling of my account. I had changed acct number in april 13 th 2018 to make sure that i would not be charged by a number of meeting sites bandits but Cana dian Tire honored all of those debits to date without advising me . i would care if this was only a small amount but the debits ran up to nearly $800.00 this tells me they helping those crooks running their business. If this cannot be resolved quickly I intend to tell my story to the cybercrime police and put my story in av every newspaper in Canada!

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bernadette kokosinski April 17, 2017 at 1:22 pm

DISTRESSED; Disturbed and disillusioned these are just a few words I have to use for MASTER CARD/ my card has been compromised three times. Now, I must turn in another card . The level of trust I am experiencing with this company is nil , It was issued by the Provident Savings bank in Hoboken NJ Are they aware of this sort of activity? I hope so. Something must be done to insure the security of card holders.
BERNADETTE KOKOSINSKI

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RICHARD SCOTT March 23, 2017 at 10:35 am

`My wife just recently passed. After numerous attempts to reach your estates division and over 1 and a half of holding I finally got to talk to some one. They told that the card was cancelled and that the balance was $171 also there was $118 in points .I asked them to apply the point to the bill and I would pay it off. Was told only the primary account holder could redeem the points. She is dead and can not redeem . They told me once the account is paid out I could request they send her a check. Again I told them she is dead how can she cash check. Told well this is the policy (This does not make any scene you cannot redeem points and they will send a check to a dead person). Talked to 2 managers and was told same thing they could not help me. I asked for a number to talk to some one at the corporate level who could help me with this and they REFUSED! I would really like to get some help or a much better understanding of this policy. Would some one please call me. This only the short version of what happened.

PHONE 813-215- XXXXX EMAIL AT DARLENEDSCOTT at AOL.COM
Thank you and hope to hear from you soon.
RICHARD SCOTT

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Frances Morgan February 8, 2017 at 4:54 pm

I purchased a 100.00 MasterCard gift card for a grandchild’s Christmas present. I was totally embarrassed when they went to by something and there was nothing on the card. I purchased it at a Grocery store still in its package. I have been trying to find a MasterCard voice ever since to help me. 95.00 had been spent to Infinity Ins.and 5.00 to Warner cable.

I sent an email and called card activation program replacement and they wanted me to give them my credit card number and they would send me another 100.00 gift card. I am a senior citizen and can’t take a chance on losing another 100.00. The card no is5428 37208093 3043. I have my personal bass pro master card with no problems. Who can I get to send me one for a replacement. Card activation and replacement hung up on me 3 times because I won’t give them my personal credit card no. I have called every number I could find with MasterCard and there are no humans.

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Gene summ April 18, 2016 at 7:25 pm

I’ve been a good customer for almost thirty years. You voice recognition system is infuriating and I’ve been reporting it for several years and with many promises to make changes, it never gets any better. I cannot remain as a customer unless you make it easier to use.

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Jennifer Lane June 26, 2018 at 5:47 pm

Please email me a number where I can speak to a senior supervisor with discretionary power to make decisions. I have been getting the runaround for 2 days by calling 800 950-5114. It shifts to another number and I am speaking to employees in the Philippines and India who are unable to pass my call to a supervisor other than themselves who can only cite “the system won’t let me….” do x, y, z. I have been a Mastercard holder for over 30 years and this is a big recent change from the past. We will drop our cards if we cannot speak to senior management soon.

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Tammy Robinson June 28, 2018 at 10:26 am

Jennifer- the number to the corporate office is in our listing. Scroll up above the comments.

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