Mediacom Cable was founded by Seth Miller in 1995. The company provides internet service, cable television, and telephone service to 23 states. The company was previously publicly traded but became a privately owned company in March of 2011 and is now owned by CEO Commisso.
In April 2018, Mediacom launched in Pakistan. ShareChat, India’s social media platform that is similar to Facebook, hired MediaCom to handle its media mandate in June 2019.
The company is the 5th largest provider of cable television services in the US and serves 22 states. The company’s focus is on rural areas and small towns and is the largest broadband provider in Iowa.
The FCC ranked Mediacom one of the top 4 internet service providers who actually delivers the internet speeds that customers pay for in 2012. However, that same year, a survey done by Consumer Reports lists Mediacom as one of the worst cable providers in the nation. This, according to a survey of 50,000 persons.
Mediacom Cable has approximately 4,500 full-time employees and an annual revenue in 2009 of $1.460 billion.
I am so frustrated with Medicom I would love to get rid of them. First they cost way to much. But for now my complaint is they did an upgrade and people cannot get on the internet and multiple people have called for days and days and everyone is told there is not a problem. There is a problem. Most of us have to work from home. No internet we can’t work. Risking our jobs. Then they say no one can come out till the end of the week. Again no one can work, risking their jobs. But there is not a problem according to Medicom. When most of the town I live in has nothing internet for a week now. There is a problem! I get tired of calling and getting someone from another country that does not speak good English that really could care less if we have internet or not. They are all scripted they all say the same thing. So why hasn’t Medicom sent a truck out this past week to check on stuff? Oh wait because there is not a problem. I can’t even get credit for the time it is down. So my appointment was for Monday then told no it is not till Wednesday. Like I can wait that long. So it will be 11 days no internet by time they get here. Others in town have appointments days after mine. Again no one can take this much time off I work. When they do come we are told someone has to be home from 8:00am to 5:00 pm. So they show up when ever. Medicom has become a big joke. Don’t care about customersz we got rid of cable because they kept raising our monthly bill. My internet cost went down for 1 month then doubled. We were told we were being punished for getting rid of our cable so we have to pay double for internet. So done with this company. If only I could find someone else. Small towns don’t always have options.
27 May, 2020
Mediacom Communications Corporation
One Mediacom Way Mediacom Park
New York, New York 10918
This is a customer complaint about MediaCom service for Davenport, IA.
Our neighborhood at Emerald Ct., Davenport, IA has been without TIVO services and for some customers, without internet or digital phone service. The local support facility has been reasonably responsive in sending technicians out to help but the frustration for members of our neighborhood is that there is apparently no communication between your phone support people and the various levels of your advanced repair people. Each of us in the neighborhood has called several times to point out that the service calls to our houses have not resolved our problems because, the technicians say, there is too weak a signal from the main line. Some maintenance people have been out but the problem continues and when we call again to support, they can find no record of our previous calls or of calls from others in the neighborhood. And the support people have no knowledge of what, if anything, the maintenance or construction crews have done or when, if ever, they will be out to fix the problem.
The responsiveness of your phone support counts for nothing if they cannot escalate the problem to maintenance or construction and cannot inform customers of the current state of the repair response.
MediaCom service has been pretty good this past year but MetroNet has now laid cable in the area and you may be risking some of your customers because of this repair chaos.
Thank you,
Gary Roewe
I have been sitting here reading all of the above letters and have experienced everything that has been written about. I started with mediacom when they first came out my way in mississippi in the 1990’s. Service was bad back then too. Switched to direct tv. Their prices skyrocketed and went back to mediacom cause of the promotion. Well the prices keep going up, the service is awful and the people you speak with are there to just collect a paycheck and couldn’t an owl’s hoot about the customers. They do what they have to do just to get off the phone. And i’ll tell you something else. I had one of the techs making personal comments to me that i should have reported but didn’t. I am elderly, live only on ss and the minute you get your minimal increase from ss there is someone like mediacom to take that away. Stop being greedy. At least put a cap on charges for the less fortunate and elderly even if you have to ask for proof of income. Trying to figure out, as i write this, what i am going to do since my contract is up. Step up mediacom and quit worrying about your high maintainance lifestyle and expensive vacations. Think about the little people who don’t get to enjoy those luxuries and at least let us have what we need to have to exist. That is how this miserable world works now days.
I am a resident of Seaboard NC and I have been told for almost a month now that it can take anywhere from 1 week to 3 months to have Internet, Phone and Cable fully restored. Are you kidding me? I know i live in a rural area but I should not have to suffer because the company cannot come out in a timely manner to get the job done. I currently have a work from home job; which I could loose because of this. I don’t understand why you cover the entire Eastern Seaboard if you cannot handle it. I have been with the company since 2014 and that is the type of customer service i receive. I just want to matter resolved so i can WORK !
so last month which was Dec. I got my cable pay said i owed 41 dollars for the month. I knew it was wrong so i hit 0 from the phone bill pay and waited for someone to help. Some guy that works there asked me my problem I told him this amount can’t be right but in Nov. I had a problem with my bill and found out my contract was up i was never informed about it but I spoke with a manager of some kind which he said it was the correct amount because some fees were waved and I asked him again are you sure because in Jan. I don’t want to be hit with a big bill and he said everything is fine and next month you will pay your new contract amount. So i paid it and got my bill for this month and guess what it was bigger. So i called a the guy started in about late fees and so on got tired of him and was mad so I wanted to talk to his boss because I was mad and they sent me to the escalation dept. cause i didn’t want to listen to him talk in circles and I told him so. Then this lady comes on says I owe that amount told her how I called in Dec. I knew the bill was wrong but the guy said over and over that’s what I owe. But I told him if it’s messed up next month I’ll be pissed and he said everything is fine and he will put in notes about the call. Well no notes where put in only that I called and then started over on how I owe that amount because i didn’t pay enough in Dec. Once again i said it’s your mess up I called talked to him and kept saying I didn’t pay enough. She just talked in circles not taking the blame for the mess up or the fool who didn’t put it in the computer with notes like he said he would do. Then I noticed the way she spoke english can i speak to someone who knows it better she said she was some kind of level on knowing english but sure don’t sound like she did when all she did was still talk in circles and couldn’t understand what I was telling her. Iv’e been with media com for about 9 or 10 years and i have never lost my cool with them over all the other mistakes they make atleast 4 or 5 a year. Like how i pay for 5g internet and because of the fiber cables they rent from a phone company and they are old and i can’t even get the full 5g or my internet just drops like crazy. or after 5 years on having the same modem and some how this past summer my internet went bad and found out someone on their end messed up and had my modem in someone else’s name for about a month and never made it right to me paying for bad internet and I called them i can’t even remember how many times and they blamed it on everything but the real problem.
Our cable service has been out for over a day and when I did report the outage I was given a 5 day out service call. For the rate I am paying this is not acceptable. As a former VP with the old Bell System, I cannot believe you would even offer this kind of repair date. Am looking at Dish and will not doubt change. Does this kind of comment even phase you???
As you can see, I used a reliable email instead of the one from mediacom. I really don’t expect a resolution to this problem, because its apparent to me that mediacom just doesnt give a damn. Not even getting started on email problems, just going straight with your customer service. For the most part, the techs try to resolve my issues. If I get someone out of the U.S., I hang up until I get someone stateside.
I have been a customer for over 25 yrs, and have had numerous problems throughout those yrs. I am now a Sr citizen, and have a special needs son. 1st, its a shame that you dont have SR discounts for people on limited income, but again, that is another story.
Every 2 yrs when my contract is up, after paying an enormous amount for the “triple play” the 2nd yr of the contract, I call customet service to renew the contract to get a better “deal “. I did this last night and gave permission for the rep to talk to my daughter since I had a migraine and my temper can come out when people get on my nerves. She was talking to “Victor” from Iowa to get the price down for me. Just before they were concluding, my modem decides to reboot itself, which disconnects Victor. I waited until it rebooted and called back knowing it would not be Victor who I would connect with again. As I was waiting, Victor was trying to call me, but when I clicked over, he didnt answer. This happened 3xs. I told him I wasnt sure if he would call back, and so I was calling mediacom again, well he got snotty, and said he had been trying to call and kept getting a busy signal. I let that pass but was thinking that yeah, if modem reboots nothing works. Guess he couldnt figure that out.!! Anyway, gave phone back to daughter to finish up, and when he gave her all details, she told him she would let me know and get back to them. Then modem reboots again. He did not call back again, told me 1st time he called back that he got off at 7:30 and didnt work 1 second past that time.
FYI, when I 1st called to get an agent, the robo asked if I wanted to pay my bill, No, want agent , then said I had an appt for tech to come out, but didnt want to know when, so finally got put thru to another agent. Asked her about tech being on schedule and said she didnt see anything. Told her about modem rebooting and needed to schedule one, ok. Then got sidetracked asking questions about bill etc, and she told me I could call back today to talk to Victor, that she knew him and he was nice guy. Oops, my mouth overloads and said I thought he was a little short with me. Guess what ? Modem reboots again !! Humm !!
Well, I call back again, got a young lady in FL, and told her what was going on. We got to laughing so, things were going good, getting me out of my mood. I tell her I need a service call and she was setting it up for today. After that was set, I started asking a few more questions. Come to find out ole Victor put in his notes, service was cancelled by me ( the new contract deal). And the other girl from Iowa said she didnt make service call because she couldnt give me a date or time like I asked. Went from happy to instantly pi$$ ed again. Why they both would blatently lie is beyond me !! Appolgized to current agent, wasnt mad at her and she understood. And guess what? Modem didnt reboot while talking to her. And hasnt on any calls after that. Sure makes a person wonder. Will find out when tech gets here in pm. Would ask for a supervisor if and when I call back, but would probably get someone pretending to be one.
Well, enough ranting for all the good it will do. Seems like corporate doesnt give a good rats behind if their customers are taken care of or not !! Good luck to all of you out there with your problems.
If you did not raise the rates on good customers you could SAVE a ton on PAYROLL as you would have no need for a retention department..It is that simple. Any company who need to beg and have a retention department has been cheating or gouging their customers…
I have had Mediacom internet service since 2006. Until about 2 years ago I had no complaints. Service was decent, not perfect, but acceptable. Never had to call for a repair. Then – service became intermittent numerous times a day, everyday. Found my neighbor was having the same problem. We are the only 2 houses on the box by the road. To date, one or both of us has had a Mediacom tech out at least once a month. Some have been very knowledgeable & polite. Some didn’t appear to have any more knowledge than me and no customer skills. Still no resolution. I’m tired of dealing with Mediacom. My other 2 choices are dial-up or satellite. Looking into satellite today.
I have had it with this poor quality service and even worse customer service, they are always right even though I have screen shots of there lies and changes to my bill I never gave permission for, they can admit they are wrong and after almost 20 years im looking for other service, im done ive had it Mediacom you and the worst ever from coporate to customer service, Rude hateful and full of yourselves, my bill is zero so lets see what false charges you can drum up next month, liars.. thieves and bullies… missing calls that I know was made theres a lot missing and it benefits Mediacom for them to be missing… im done…
Can someone please explain to me why Mediacom is so damn expensive and why they claim to be a 24 HOUR SERVICE when all they do is route calls to FOREIGN COUNTRIES where foreigners constantly lie, misunderstand, and DON’T do their jobs???
You want to bill me in US DOLLARS, then make DAMN SURE MY CALL GETS ANSWERED BY A US REP!!!!! This is so damn frustrating when dealing with illiterate, inexperienced foreigners who say one thing and do the opposite!!
I need to connect the FCC about the terrible service from mediacom. Since my wife and I are retired, we ditched DIRECTV to save money and stream only. Since we did, Mediacom’s internet’s service goes off and on all day… I scheduled an appointment for today and waited all afternoon. The technician called me to tell me he was coming but his phone was garbled when I answered. Consequently, he cancelled my appointment. The entire community hates mediacom. Our local government is working on replacing them when the contract runs out. If you have another service in your area don’t choose mediacom.
Awful customer service and reliability of internet. We have had mediacom for years. Everytime we have issues and we call them, they give us the run around. Their internet is not reliable. Supposedly…..according to Doreen Grace that works there……customers are not allowed to contact supervisors. They don’t have time for customers.
and mediacom is so awful……they have a facebook page called ‘mediacom sucks’ actually……there is more than one page. So people are complaining and voicing their opinions and concerns, but mediacom does not care enough to do anything about it.
03/22/2019
Mediacom,
My name is Laura Alexander-Atkins and I reside at XXX Willow Oak Ct in Albany, Georgia. Mediacom is basically the only reliable internet service provider in our area currently. I ordered internet services with Mediacom back in February 2018, the technician came out and installed the internet, everything was working fine and I was satisfied, finally happy to have internet!. Two weeks later when a technician came out to bury the line, he without warning cut the services stating the drop was more than 300 ft. from my home and it should not have been installed. So my family was without internet for an entire year, until I decided to check to see if services were now available for my area, a sales representative in February of this year and she ASSURED me that my area was now serviceable, and I would not have any problems, so once again I ordered internet/phone service with Mediacom and a technician once again came out installed the service, everything worked perfect as it did the previous time then BOOM when it was time for the line to be buried AGAIN the technician cut the services stating the same thing the drop was more than 300 ft. from my home which deems my home unserviceable. My neighbor who live literally three house down has Mediacom services. I need to know what can be done to have a drop placed closer (OR WITHIN 300 FT) to my home so I too can receive these services. Mediacom promotes to be the best service provider around yet the services are LIMITED and not available to everyone! That is FALSE ADVERTISEMENT. I have children who need to utilize the internet for school. I need to utilize the internet for work purposes! If I have to pay to have a drop place closer to my home that will be fine I just need a solution for this problem.
Sincerely,
A disappointed potential customer who just wants internet!
For many years I had the complete package( phone, internet, and TV) with AT&T) it quickly went to the “outhouse” regarding service. I changed to Mediacom and for awhile it was OK! However today my TV went out (Video). I tried several times once with a ROBO woman. I called back and talked to a woman again and she politely tried , at no avail to solve the problem. I told her that surely there was a technician out and around town that could come. She said the earliest was next week. So no TV this weekend. I’m going to check out Dish and several others. This is the pits
Greetings – I have an issue regarding one of my televisions; if I don’t solve it, my wife will leave me. (or all least make life miserable…)
Here are the particulars:
I had a great tech guy come to my house and solve a TIVO problem with 3 of my TVs.
When he left, one non-TIVO set no longer works (this is my wife’s set…)
Mediacom then sent another fellow out who was unable to solve the problem, suggesting I needed to hire an electrician!
I’ve requested another tech to see if he can help and was told that if he can’t solve the problem I’d be charged a fee by Meidacom
In short, the first guy did something that shut down that TV – when he came it worked, when he left it didn’t. The second guy couldn’t figure it out, and now I’m looking at no TV for my wife, the hiring of an electrician (?) for some unknown reason, and a service charge From the company. And all I did was let these technicians try to solve problems..
Please help! Dick Meisterling 319.360.XXXXX
Go To consumercomplaints.fcc.gov/hc/en-us and file a complaint with the FCC. Then you will get attention from the company. Their legal office will have to follow up on the problem. Just don’t take NO for an answer. When you call in always ask for a supervisor and refuse to take no for an answer.
shanesnonnie@ aol.com
I have had Mediacom in the past, for the most part the quality of the product isn’t too bad, it definitely is better than AT&T! When I had Mediacom in the past to get them to come out to repair the service can take a week to weeks or more! I ended up canceling the service and going to AT&T even knowing that the product would not be as good! When it comes customer service, It is absolutely deplorable!!!! Yesterday February 19, 2018 Mediacom‘s customer service yet again the Day I get the service in less than three hours later My Husband came home & turned on the TV much to my surprise the TV did not work we have DirecTV for TV service & Mediacom for Internet service! So my husband and I called Mediacom to get the tech to come back, they would not send him!!? They said they don’t know if he really did it & that they’re not allowed to touch another companies equipment! but they’re allowed to touch another companies equipment to unplug it to disconnect to connect their own equipment they’re allowed to disconnect the cables of another company but if they make a mistake and disconnect the wrong cable which was my DirecTV cable then silly me I thought that they should be accountable, but apparently not!!!??? Not only would they not come and fix the problem the first agent We spoke to was not understanding not forgiving almost sarcastic! I ask this young agent to connect me with a supervisor! She says kind of snotty she says well what kind of supervisor would you like to talk to!??? My reply is the kind of supervisor that can fix issues like this, that’s the kind a supervisor I would like to speak to, she had the nerve to actually snort into the phone and says I will find a supervisor to connect you with and we then waited on hold for more than a half hour I had to call Mediacom from my husbands phone to tell them that he still waiting on hold!??? We finally get to talk to a supervisor Home in my customer service opinion should be retrained for supervisory a position to know how to talk to a customer rather the customers right or wrong and not be argumentative and be so willing to let us go and give us our money back! He goes on to say that there is nothing that they can do! He says there is no way that he can know for certain that it was his tech that did something to my cable TV! I told him that the TV was on just before the tech got here and I turned it off when he came up the driveway it was working fine! Yes it definitely was a mistake! But what kind of customer service is that with them knowing we had problems in the past & they wanted to make good on it and then the day that I called them to try them out again in hopes that the customer service improved well that was just a dream because it got worse! That supervisor should not be a supervisor, he was cold he was rude to my husband, wasn’t compassionate all or apologetic as to what happened and just offered to basically get rid of us and give us our money back!!!??? THANK YOU Mediacom for such quality service!!!!???? Sorry for the sarcasm! Mediacom’s Product definitely is better than AT&T as for their customer service, Mediacom has the worst customer service that I have ever had to deal with!!!! I have been in customer service my whole adult life so I’m kind of a critic but very understanding! This just baffles my mind of their lack of professionalism & common courtesy to their customers!!!!?? They just want your money, soon as they get your money they just don’t seem to care!! My next call will not be to talk to a supervisor it will be to the Better Business Bureau & talk to someone that is up the ladder CEO Maybe!!!? Mediacom customer service needs to be fixed! I’ve had media COM for years in New York and now I live in Georgia and it’s just as bad if not worse! Mediacom should be ashamed & embarrassed!!! They need to take a little more pride in their company & provide much better customer service!!! Maybe mandatory training would help!!!? Mediacom has a long way to go and will continue to lose customers until they get their customer service fixed! I would rather have lesser quality product if the customer service is Quality customer service!!! Customer service is everything sets the tone of the whole transaction ! Good luck in the future Mediacom! I hope you can resolve these issues so your company can strive without all these negative comments that I’m reading on this site! The amount of Negative Comments On here are absolutely pathetic and unacceptable! Mediacom someone actually read these comments and try to fix all the issues that your customers are complaining about? Mediacom get your stuff together ASAP!!!!!
Like I’ve said before. It’s important that if you don’t get results from them locally. Go to consumercomplaints.fcc.gov/hc/en-us And file a complaint with the FCC. Be specific and don’t just bash them. Tell the issue and the steps you have taken to try to resolve it and what this excuse for a cable company has tried to do and then hit send. The more people that complain the more attention it draws to the company and sooner or later the FCC will get tired of it. They will put pressure on them to start getting their act straight or they will get fined.
Outraged with customer see and service period. It has been since December 26th 2017 I have had part or none of my service working. I call get an appointment weeks away the tech comes out fixes for a couple days I have to cal back get another tech apt weeks away. They come out same thing within days it isn’t working again. I just had a tech out Friday they said issue fixed but here it is Monday still not fixed. I am supposed to have a line test today but they canceled that apt without my knowledge and I tried to tell a so called supervisor and he over talked me to the point I’m having to scream back just to be heard. He tells me I’m incompetent and didn’t get the apt on Friday was the apt today I said no two different things he basically said I was stupid and kept over speaking me and told me he would just cancel my service he has that power. I asked for his supervisor he said I’ll out you in the queue for 2 day call back. I refused asked for retention dept he refused still being hateful etc. I told him I was recording his call he still is being hateful refusing to help me all he is saying is he has the power to cancel my service. I told him I can cal back get someone else that is willing to do their job and if he touched my account that would be his job. I wanted his name which he never stated when he got in the line etc so I could report him. I ended up hanging up on him to not have to listen to the verbal abuse anymore. I am outraged and in reading all the similar comments want to know how this company still does business. It’s sad and highly unprofessional and I am reporting to better business bureau again and local media. Something has to be done because customers shouldn’t be spoke to in this manner and this company needs serious help
BEYOND FURIOUS!!!!!!! Just had your Very Experienced Tech out here earlier today…He was in contact with Supervisor…Told another person had the same problems we are having..OKAY ENOUGH IS ENOUGH!!!! Again Can barely use the phone was not heard when I called in…The phone so crackling…TV is still TOTALY TILED OUT…Internet paying for HIGHSPEED and we are on Dial Up Speed again…Our Highspeed…29 Ping..7.72 Download 6.04 Upload….Why and When is something going to be done…I am still waiting for the TECH to call me back to see if I can receive any calls and that has been almost 15 minutes now…We have been given so many excuses as to why our service is so bad only why is it that it can not be addressed to a final repair…The Tech that was here is Excellent…His Boss is Excellent and his Boss well I will have to call him now and this is just not suppose to happen…No it is not of the Tech on site fault at all..Have to pay a bill and have the lousy service…Yes FURIOUS and have every right to be…
Have been without cable since BEFORE 10 A.M.. Fiber optic cable was cut somewhere between Jefferson City, Mo and Holt Summit ,Mo. Recording saying they were aware and service would be restored by 6:30 pm. Is now 7:30 pm and still no cable. The equipment is terrible. I signed up for your Extreme Package and the price I pay is HIGHER than what I was quoted. Hoping your company will ADJUST my bill next month or I will be switching to CenturyLink, This is a constant problem with Mediacom service!
Man called me about a scheduled service appointment and wanted to give me a hard time about a channel in the TiVo guide that had the wrong information. I had called about this three different times had two technicians to my house for a problem that they could not solve when all they had to do was call TiVo and tell them to get proper information in right place in the guide for that particular Channel there was no need of this person trying to give me a hard time I’ve only had this series back in my house 3 months and it is a constant problem. Service is poor and sometimes people on the other end of the phone want to give you a hard time which there is no need of at all. People at call center need to get themselves together
Mediacom is the worst cable and internet provider I ever dealt with. Customer service is the worst. Been over a week without cable and internet. Now they want to reschedule over a week from now. That’s bullcrap.
Mediacom Internet service has sucked on my street for years!.. I’m sick of paying for crap I don’t need because ya’ll want to bundle s**t I don’t want.. Then you wanna offer me a phone.. At a discount price for a limited time period.. Why IN the hell would I want your phone services when you can’t even keep my internet going??. I’ve complained several, SEVERAL times and sure enough, after a week you send a tech… Sadly enough over the years I’m still complaining and waiting for techs… What is the damn problem? I pay out the a** for my internet and expect it to work.. Your small bill credits aren’t worth the damn aggrevation… My income is under 12,000 a year.. This sad s**t costs me 142.00 a month .. PLEASE GET MY S**T FIXED, ONCE AND FOR ALL!!.
We bought our home last October and chose to bundle landlines, internet, and cable television. These services have not consistently worked for the past year. Record keeping locally is so poor that there are few records of all of the calls made here. We have had technicians come 3 times with no idea of why they were there–and forget having whatever is needed to fix our problems. We have been given a myriad of excuses. We recently had a technician come who stated that we needed a new piece of equipment. We ordered that piece, and when it arrived we had to call for a service appt. While on the phone, the employee told my husband that he could “talk” him through hooking things up. When that was finished, No tv, no internet, no landline worked. After having a fit, a tech was sent out the next day. This tech was able to get the internet on intermittently, the landlines working, and one of five televisions working. He left without remedying the problem. That is how we were left. Now we are told that someone “may” come on the 17th. This has been our situation for a year. We are, frankly, fed up with being treated as a problem client. Please help us.
To whom it may concern,
First let me say that I am disappointed with your so called supervisors and call center staff in the regards of people and their bills. It should be easy to some degree to explain why you charge what you charge however it seems that it might be a foreign concept for some. Secondly if you can’t explain why a charge is there and why the is no reason for that charge then just say ” I am so sorry and I will take care of that.” That would be so much easier then saying I don’t know why you have that charge but I can take it off because it is such a low amount. That is just dumb on your part. I know that there are certain things you as employees have to follow but seriously do not patronize your customers cause in the long run all you are doing is pissing them off. I don’t really care about the charge its the fact that you can’t explain it to me. Now it makes me go back to the beginning of my service and see where I am being charged extra on things. Did you know that you have to pay for the “Regional Sports Network Surcharge” even if you do not want Sports channels? Just because it is apart of your bundled service. I didn’t get told about it but I have a $2.30 charge every month for it. I just think you really need to train your staff better and make sure you can explain everything for your customers. Yes, people make mistakes but since everything is going to the technology world why would there be any mistakes? Since you as a company are the leaders in the high tech world why would your systems be flawed in anyway?
Sincerely,
A very angry customer
Serious issue in that your employee have been involved group stalking. Very very serious crime of the state of Iowa.
I have caught this employee targeting myself while sitting in my car. Texting their stalking group. This must be brought to attention before someone is charged. I am allowing your business to take action before law enforcement becomes involved.
Seriously
Dear Sir;
This is in response to another “miss-communication” from your employees. I sent a complaint which was responded by Mr. Robert Parker on 28 May 2017. We were told yesterday (30 May 2017) by your people in Marion, IL that the “cable” would be installed in the conduit (which has been in use for about 15 years due to constant critter” damage) on 6 June 2017. Your people said that due to the waiting period of when the “cable was laid” that the 6th was the “THE day”. They also said the “cable was laid” on 28 May 2017. The fact is that it was laid “14 April 2017” about 4:00 pm. by one of your people and has been laying across sidewalk, fence, deck etc. (see my complaint of 28 May 2017 for details.
Now, either your employees are incompetent and/or dishonest for reasons unknown to me. This I believe constitutes “denial of service” since it is now 37 days since the “cable was laid” and causing a safety hazard as well as accessible to our local “critters”.
My account Nr. 838 362 101 002 400 1, located at , Carterville, IL 62918
Anxiously awaiting your considered response as to your employee’s ineptitude and what you are going to do about this long standing situation.
P.S. – it should take about 10 minutes maximum to thread the new cable through the conduit and make the connection. But this seems too much to ask of your employees ! YES ?
Mary Hackett Brieschke
I see I’m not the only one with a bad experience with Mediacom. My order was installed November 2.2016. However my outside box on the street was broken so they hooked me up at my neighbors three doors down. It was to be corrected in 5-7 work days! The cables run all around the Cul de sac and across several drive ways. Now I have another cable in my yard and the box at my neighbors is open and the cable hook ups exposed to the elements. This is a safety Hazzard and I let the Representative know.
The maintenance crew has been here at least 10 ! Times the look and leave or tell me when I come out they don’t fix that!!! If you don’t have the crews to correct this then you don’t need to be in business. I acre with the above statement worst service ever !!!
I have had Mediacom technicians out here 3 weeks and being two weeks ago they come back a week later they came back another week later now they’re telling me that I won’t have cable for another week Mediacom is the worst cable in this city they think that there is not other cable companies every time I call the first thing they say is I do you want to make a payment account is always paid in full I’m sick and tired of Mediacom they’re just a bunch of jerks and when you call Mediacom they send you to Malaysia where nobody knows nothing about this country all they can do is look at a screen and tell you what the screen says a bunch of blame idiots
I ordered cable in dec. They said I would be connected on feb. 4th. That they would send the boxes I needed in the mail for the tech to hook up. For my t.v.s and internet. Tech came opened the boxes they sent all modems. Instead of t.v. boxes and modems. I still paid the wet they asked for and the cable lady the tech talked to said she was sorry and would send the right boxes and new appt. A few days later. After 4 DAYS of waiting. I went to local office. I wasn’t even on list. So they again made an oppointment for jan.19th or 20th. In the meantime they sent me a bill for 16.92. After I allready paid the 225.00 on the 4th. For cable I didn’t have the boxes for or could watch on three tv.s. I showed the lady at the office. She said she was sorry for the inconvience. That she would get rid of the 16.92 Bill and credit some other money to the next bill for the tv.s. I didn’t have hooked up yet. The day they were supposed to hook up the right boxes. Tech said they didn’t send right modem for the tivo. Also couldn’t get the system to work. Made new appt. For the 23rd. Of Feb to fix it. Finally got whole system in. Now just got a bill not only did they not credit me for anything . They also said I still owed past due of 16.92 I called the billing office. She didn’t care because she said it wasn’t in the computer. What’s going on here? I asked for corporate office number. She said I’ll get a supervisor. Then said I’ll have one call you. Nothing. Plusses they left all my wires hanging in the basement and my ceiling tiles down. Can they do that. Also charge for service you didn’t even get. Need an answer please.
Goodevening,
On January 2nd I called and ordered new service wifi,cable and home phone. Since I’ve just moved to Georgia.The repesenative said that the next available appointment would be January 13th which I thought was a bit far out, but okay since there is nothing I can do about the scheduling. She also said that the tech would be here between 1 and 5pm. Forward to today January 13th. I’ve been home all day waiting for the tech. The kids get home at 4:15 asking about the wifi since they have homework and need the Internet to do research. I tell them he has until 5 so he’ll be here soon. 5pm comes. The kids are watching the clock. They say its 5pm. I tell them I’ll give him 15 minutes then I will call Mediacom. At 5:11p.m. I receive a call from Mediacom. I answer the phone. The recording tells me to please hold while they connect me to a tech. While on hold there are 2 beeps. I think I’m being connected to the tech. I look at my phone to see how long I’ve been waiting. I see a missed call from Mediacom which I thought was weird because I was still on hold for the tech. I realized they left a voicemail which I didn’t want to check at first because I was still on hold waiting to connect with the tech. After a couple of more minutes on hold waiting for the tech I said to myself ” let me check this vm. I’ve been hold waiting what like seemed forever”. It turns out to be another automated message telling me since I wasn’t home they may need to reschedule. I’m thinking what the heck. How is that possible when I was waiting on hold for a tech this whole time. I quickly call customer service and explained to them what had happened. The representative places me on hold to call a tech. She comes back and says since I didn’t answer the call the tech moved on to the next appointment. How could this be I when I has on hold waiting to be connected to the tech the first time they called. Now the representative is telling me they have to reschedule the appointment until the 24th which is crazy. My kids rely on the Internet to do home work and are cell phone data is slowing down and they can only do so much on it. According to my call log. Not even 10 minutes had gone by from the time I answered the first call and waited on hold to the time I called customer service. It hadn’t even been 15 minutes since the representative contacted the tech. It makes me think he originally forgot about me and had already went to the next appointment. After of all the years of having cable and being married to an xfinity contractor. I find this experience very upsetting. At this point I’m considering seeing what other options are available for me as far as wifi, cable and maybe even satellite. I just thought I would share my unpleasant experience as a first time customer or at least trying to be a customer. Not sure if Mediacom even cares, but thank you for your time.
I find it funny when people say that there kids cannot live with out the internet. My answer to you is tell them to get off there butts and go outside and play, or maybe read a book to find what they need for there homework. I also find it funny that on these websites nobody has anything good to say. I have been a Mediacom customer for about 15 years. I have had very few issues, and when I do Mediacom does everything in there power to get things fixed and in a timely manner. For all of you haters no company is perfect ask anybody with a different cable company and they all have issues. You have to remember you are not the only one that they service and you may just have to wait for them to get to your address to fix your problem. Which some of you may have created yourself.
I am respopnding to Monti who is singing the praises of Mediacom. I think this is simply a mediacom executive who instead of fixing these problems responds with a fake email that tells how for 15 years Mediacom has provided him xlnt service with few problems. He says that on the rare occasion that a problem happened with their service, Mediacom bent over backwards to take care of him. He also says that he disapproves of one mothers complaints that her children rely on the internet to do research for their home work and the internet is not available to them when needed. He advises that the children should shut up and go outside to play. What age is Monti from. These days, children ‘do’ rely on the internet for research. What a bunch of crap. I have had Mediacom for eight years and it has proven to be terrible service with crappy equipment and requires constant and repeated service calls just to keep it barely working. I have had eight service calls in the past 90 days and still no solutions to my crummy service. In my town, Mediacom has no competition and I don’t know anyone who doesn’t complain about the crummy service they receive from this unsoffisticated company. Fess up Monti; are you a stock holder, an exec of the company or just one of the 2% of customers that has lucked out.
I was lied to when I talk to Mediacom rep. I’m really not happy and I haven’t even had the service for a month. The customer service lady could see that Mediacom made the mistake but yet, she wouldn’t do anything to resolve the issue.