Lance Camper was founded in 1965 in Lancaster, California. The company manufactures and distributes campers for truck beds, 5th wheels, and offroad hauling campers.
The company is best known for manufacturing custom made campers to suit a customer’s exact need. Camping models include mounted on truck bed campers, fifth wheels or towing trailers of various lengths and sizes, as well as trailers for hauling “toys”, usually off road vehicles and motorcycles. The company distributes their campers to authorized dealers in all 50 states.
Lance Camper offers factory tours, roadside assistance, and various warranties, depending on the product purchased. Headquarters are located in Lancaster, California.
Steve Sadlak says
A friend has purchased a Lance Truck camper and the business he bought it from is turning out to be the worst mistake he has made based on lack of service, failure to take car of warranty work on problems that there existing when the camper was purchased, lies about the status of claims and failure to respond to inquiries about the status.
The first problem experienced was a backup camera that only worked until the first time it rained. It leaked water and is now unusable because of a permanent internal fog. the next items noticed was a reading light above the bed on the passenger side does not work and neither does the external speaker towards the rear. The next big item that was found was a leak near the bathroom vent. The first attempt to use use the awning over the rear door almost resulted in someone getting hurt. The awning was closed with a tie wrap and when the lever was released and the cord used to extend the awning was pulled the awning dropped to the ground instead of unrolling as it should. Since there was no tension on the spring mechanism, the awning had to be retracted by standing on a ladder and manually rolling the tarp up.
Tavelcamp in Brooksville Florida, where the camper was purchased said that the trailer would have to be brought in for servicing. let me point out that the Brooksville location is a 6 hour round trip drive. We took the trailer there and because they were busy all the could do was look at and verify that the backup camera was not working. They could not replace because the camera had to be ordered and would not even look at the other items reported unless we left the trailer there. We already had a 6 week road trip scheduled as well as a couple day test drive to north Florida, We discovered during the test drive that the refrigerator would not work off the trucks heavy duty alternator because the travel camp failed to run a required heavy gauge wire to the battery and even replace the pigtail with one withe lighter wiring so that it matched a connector on the truck.. WE solved that by replacing the original pig tail, added a new connector to the truck to accommodate and installed the wire to the battery itself. before the trip to Maine which saved us major issues while on the road.
While in Maine we got the call that the replacement camera had arrived (tech knew we would be in Maine). When we got back to Florida and made the trip back to Travelcamp we were informed that not only was there no camera waiting for us. According to the person we talked to to there was no report of the problem, nor evidence of any order being placed and been place and the the first tech we dealt with was no longer employed there. We then pratically had to force them to examine and document all the problems so they could get resolved, These problems existed at the time of purchase and will no longer be warrantied by the time someone gets around to fixing them Now it it is difficult to even speak to anyone at Travelcamp in Brooksville. All Jim gets is a busy signal but where he immediately borrowed a friends phone the call was picked up immediately.
Months have gone by and still no resolution. If I was Jim, the fiend who bought the camper, I would be looking at getting a lawyer involved. But since it is not me I will be doing a write up on my website discussing the problems with Travelcamp and Lance campers unless a suitable resolutions is obtained. quickly. We are planning another road trip to the Grand Canyon and the Utah area this year and we will be talking to a lot of people and I am sure a lot of people will be visiting my website during that trip/. We travel with Jim’s truck camper towing my small hand crafted wooden tear drop camper which draws a lot of attention.
I currently do not have anything good to say about Tavelcamp. My opinions regard Lance will be greatly decided on whether or not Lance decides to intervene to protect their reputation or simply ignores this letter and lets Tavelcamp to continue ruining their reputation by association with the dealers.
Ernestine Cochran says
I need to talk with someone about a title on a Lance camper which I own. Do you have a toll free number I can call?