HomeGoods was founded in 1992 and has headquarters in Framingham, Massachusetts. The company operates a chain of discount home decor, housewares, bedding, and home furnishings stores. The company operates as a subsidiary of The TJX Companies. 
The company currently operates 526 locations across the US and Puerto Rico and has plans for expansion, with a new store recently slated to open in late 2016 in Bellevue, Tennessee.
In addition to the usual housewares and bedding, HomeGoods is known for carrying unique food items and specialty foods from around the world including coffee, candy, cookies, and crackers. The company also offers an extensive selection of artwork and holiday decorating items. 
In September 2020, HomeGoods permanently closed its Lexington, Kentucky, location.
In June 2023, the company opened a new location in Plano, Texas.
TJX Companies has had increased revenue every year except for 1. First-quarter reports show a 5 percent increase for the first quarter of 2015 of $6.5 billion.
HomeGoods maintains a corporate office in Framingham, Massachusetts.
HomeGoods was founded in 1992 and has headquarters in Framingham, Massachusetts. The company operates a chain of discount home decor, housewares, bedding, and home furnishings stores. The company operates as a subsidiary of The TJX Companies.
The company currently operates 526 locations across the US and Puerto Rico and has plans for expansion, with a new store recently slated to open in late 2016 in Bellevue, Tennessee.
History
In addition to the usual housewares and bedding, HomeGoods is known for carrying unique food items and specialty foods from around the world including coffee, candy, cookies, and crackers. The company also offers an extensive selection of artwork and holiday decorating items.
In September 2020, HomeGoods permanently closed its Lexington, Kentucky, location.
In June 2023, the company opened a new location in Plano, Texas.
TJX Companies has had increased revenue every year except for 1. First-quarter reports show a 5 percent increase for the first quarter of 2015 of $6.5 billion.
HomeGoods maintains a corporate office in Framingham, Massachusetts.
On 7/17/23 I bought a lamp at your New London, Ct store. My wife noticed the lamp cover has a significant hairline crack on its inside & outside near the chord. I didn’t notice this crack because I only checked the front & sides. The clerk at checkout didn’t notice the crack either. When I called the store from home to ask if they had a replacement, they said they didn’t have one in the store & suggested calling all your stores to find out if such a replacement existed. I don’t have the time or inclination to do that. Here is the information on the lamp. Please check to see if a replacement is available & when, The Dept. is 43. The type is 8. The cat is 0920. The lamp # is 130368. Thanks
I spent $10,000.00 last month in Homegoods at all different locations on Long Island. Every store mgr. knows my name and could back up that I spend that amount.I was in the Merrick store and they had 2 piece Dragon Statue for Gardens that was missing the third piece(the third piece).I asked because I was going to buy it. I was in the Stony Brook store where the statue had 3 pieces but it was on hold for another customer.In Merrick they said in only comes in two pieces only and I was wrong.The price in Stony Brook was 300.00 for 3 pieces and in Merrick same price 300.00 for 2 pieces.I offered to pay 150.00 for the incomplete Dragon in Merrick.I was told no and the most they would take off was 50.00.Really!I feel as a loyal customer who spends 100’s of dollars a month in all of these stores.I am hurt and feel very badly about this.I spoke to a customer service and the woman Mary just parroted what the manager Laura said.I cant begin to tell you how unappreciated I feel after what a great customer I was.
Please don’t feel bad!
I have spent thousands at Home Goods too, the other day I had a receipt with 17 items when I had purchased 15 items! All the store manager Eva Lynn did, was to treat me as a thief and told me that she needs to watch the video. After a few days she left me a message so I called her back and she said that she had watched the cashier do everything right and it’s all good so I ask her about the two extra items on my receipt? Of course she had no answer. It was obvious that she had forgotten to check the items versus the receipt and as a result kept repeating herself that she saw I left with everything I paid for except the cookie jar which they left out and I had to take the time to drive back the next day to get it. In the end I got so frustrated and yelled at her to stop repeating the same thing over and over again like a pre-recorded tape and learn how to speak to people! I told her that she needs to stop assuming that people are dumb and treating them as such! I also mentioned that as a manager she must stress when sales are not adding up at the end of the night, so how come she is not ok when they don’t add up on the client side. All I had ever implied that there was a mistake and needs to be addressed but absolutely nothing was done!
At the end of the day, here is what it has summed up for me; to take the time to watch them and their actions like a hawk, if there is a need to run to exchange something then, ask them to stop momentarily and proceed after. Also to realize that at the end of the day, Home Goods is only a discount store and not a brand or even your average supply store like Target.
They are a disaster when it comes to merchandising. The Mt Kisco, NY store always is under stocked, messy, merchandise all over and lucky if you can find retail professionals.
Those days are over, I only go there when I am desperate but not worth my time. Some of their furniture items have cracks and so poorly patched up.
I must say that the Crossroads store and Scarsdale store are cleaner and better organized.
I purchased a bath mat at the store and when I went to put it in the tub there is a notation on the wrapping about “causing cancer or birth defects or other….” Well your HUGE price ticket conveniently covers this statement. I don’t understand why you would choose to put your sticker in that exact spot! Come on, let the consumer read these warnings and make their own decision as to whether or not they wish to purchase! Very poor public relations!
Two south Florida stores Port Saint Lucie and Stuart in two days. Temp inside the store is hotter than outside which is 101. Each store has only one cash register open and checking out customers. I don’t care how good your prices, nothings worth shopping in the heat, trying get thru aisles too narrow because the store designer directed more shelving to put more crap on display that the customer can’t see thru to purchase anyway. And it’s worse that you subject your employees to work on the heat of the store as well. I’ll buy online or go to a competitor ensuring I educate myself on your family of stores so I know where NOT to shop.
Do better, for your employees first and customers second.
I was a very loyal patron of HomeGoods in Middletown NY, so much so I’d bet the store is seeing a sizable drop in annual sales since I moved 🙂 I moved to Lexington VA and miss shopping at HomeGoods. I shopped there a minimum of 2 or more times per week. I bought all of my gourmet foods and pet supplies weekly and did all my home and holiday gift giving shopping there as well. I’ve spoken to so many residents with beautiful new homes and stately older homes in Lexington VA who wish a Home Goods would open here. The area is experiencing growth with many families moving here. Lexington is a charming historical area…a HomeGoods would fit nicely here!
The Home Goods in Baldwin Place, NY was recently closed and moved to the Cortlandt Town Center in Mohegan Lake, NY and that was a BIG mistake. This new location is horrible! The quantity and selection of merchandise is sorely lacking and the store itself is not nearly as nice as the old one. It’s a shame as I was a frequent shopper but not anymore.
I recently visited your home goods store in Draper Utah and I found a lamp in there that had no price on it and we asked a store employee how much it was and he said 149.99.When we got to the register the cahier asked the manger how much the lamp was and he said it was 199.99 . I said the other employee told us it was 149.99 and would he honor that price . The manger was kind of rude and said they could not honor that price. They said the employee was newer employee and he did not know the price. Honestly that is not my problem and if the employee didn’t know he should have said he would check the price, the employee didn’t have to think about the price he came out and said it was 149.00, he never said he had to go check the price because he wasn’t sure I think this was all a lie on the mangers part and that the lamp was 149.00 and he tried to change the price . I am very upset by this and feel it was bad customer service on the mangers part and to try and rip off a customer is sad. I would appreciate a response back from corporate to my email.
Homegoods
location: Pasadena, MD
MOD: Kelly, Fri, 2/18/2022
I asked Kelly, Assistant Manager if I could do a charge hold on a lounge chair that I really wanted. She responded that they cannot hold any items longer than three days. I explained that I am moving in a week and I really do not have a way of picking the chair up before I move, and asked if she could make an exception. She was very adamant that no exceptions could be made. So, although I was disappointed, I said okay and proceeded to walk away. She then said, “Anyway, everything has to be paid for upfront”. I didn’t understand her reasoning for saying that because that was the very first thing that I said to her when I asked if I do a charge hold, can it be held for a week. So at that point, I was very annoyed and said to her, “That is not what I asked you”. I can’t help but wonder if she would’ve been so inclined to reiterate the fact that it had to be paid for upfront if I wasn’t an African American woman. I truly feel that her last comment when I was walking away was completely racially motivated. I doubt seriously that she would’ve given that same response to a white woman. This racial profiling has got to stop. It’s unacceptable and I will not continue to spend my money any place that I don’t receive the same level of respect as any other consumer.
As always many of the items for sale have a sticker right on the front so it ruins the look of the item and you CANNOT give them as gifts. You would think that whomever manages the distribution Center would train the employees not to put the sticker on the FRONT of the item. I was there today in Danbury and again stickers on the front of pretty pink body wash bottles for Valentines Day. I couldn’t buy it because I was buying it for my daughter as a gift and getting off the price sticker would ruin the front label!
I have stopped buying Christmas gifts there because of this problem and it has been on going for YEARS! Someone is not using their head. A shame. So many poor reviews. Not sure why things aren’t improving at Home Goods. Does anyone read these?
I would like to thank the staff, especially the Asst. manager Ginnie at your store in Milford,Conn.,who called me after finding my wallet outside of the store.
Ginnie was so very nice to me and she should be commended for her attention to this matter. Ginnie did her job with a big smile on her face and I couldn’t have been happier to get my wallet back all intact.
Home Goods, 4720 Sharon Rd, Charlotte, NC. I returned an unopened down duvet and Suzanne humiliated me in front of other employees and guests. I had never opened the zippered case and yet she was extremely dramatic and picking at it. I asked if there was a problem and she said “it shouldn’t look like this”. I told her I’d never opened the case and that it was feathers poking through the cloth. She threw it on the floor and then kicked it across the floor like a spoiled child. Suzanne clearly needs customer service training and should realize how she impacts peoples’ day with her rudeness. I was so upset because I was being falsely judged.
I have been going to the HomeGoods in Johnson City TN since it opened. I collect Johanna Parker and Rae Dunn pottery. The store does not have a designated spot on the shelves for these products like all other HomeGoods. They also never put any of the pottery out in the store to sell. Where is it going? I know they are shipped these products. Are the being sold in the stock room to employees to sell for profit ! How do we get these products put out in the shelf? I was so happy we were getting this store in JC. Now I still have to drive to the HomeGoods an hour away to buy the products I should be able to buy in my local store.
I am a customer at home goods cypress tx. It is connected with Marshall, there is a co worker she super sick coughing all over the place and nose running. How can they let her work while she stick. Then she touches all over the merchandise and I’m scared if I catch something like COVID . They should give her a break because she needs to rest . I feel bad for her and I also feel bad whatever merchandise she touch someone going to get sick.
Home Goods located at 13540 Hoover Creek Blvd Ste 900, Charlotte, NC 28273 gave me the most trouble picking up a few items for a couple of customers. The manager was very rude towards me as she rambled for paper work matching the the item number that I was presenting to her on the bill of laden, she refused to take from me. She said I need a pink slip. I’ve been to every home goods in North Carolina to pick up items for customers and never presented no pink slip.. lol. Literally making things harder than they should’ve been. A process that takes only 10 minutes took 45 minutes and late on delivery. Customers who paid to have there items delivered expect it for the time agreed. I should not be held up by any homegoods employees who project hatred towards a person because their race, sex, nor age. 13540 Hoover Creek Blvd Ste 900, Charlotte, NC 28273 needs better trained employees who know customer service.
Please bring Home Goods to Grand Forks, North Dakota. There are many vacant buildings it could be located in on a very busy street. TJ Maxx is here and there are usually lines of people waiting to pay, so Home Goods would do very well here. Thank you.
Homegoods at 2545 town center north Blvd , sugar Land , TX 77479 the staff was very very rude some of the staff was very very prejudice and the Asian lady was the employee who was rolling her eyes at color people which the Asian lady really really rolling her eyes at all black people and they need to fired every last one of the staff need to be fired at homegoods at 2545 town center north Blvd , sugar land , TX 77479 because they are very bad service I want to report a young black girl she did not want to help her own black’s she was very very rude young black girl at Homegoods at 2545 town center north Blvd , sugar land , TX 77479 they need to take action
First and foremost I would like to start this letter by saying “Thank you”. Thank you for keeping your stores available on-line/curbside, safe, well stocked, and available for folks to purchase those essential items during this unique time. It certainly takes a village to get through things together and we could not do it without you and your employees.
Now, for the purpose of this letter: Lorien Taneytown offers Assisted Living, Specialty Nursing, and Rehabilitation to the elder population of Carroll County, Maryland. We are a 24/7 facility and as you can imagine our healthcare staff are working around the clock to provide everyday care, compassion and consistency to our residents. As you can imagine, this can be trying and challenging given our nation’s current circumstances.
I am requesting your assistance with a special project that will allow us to show our great appreciation for our AMAZING healthcare team. We would like to make-over what we consider “mediocre” breakroom(s) and transform them into a retreat of zen and relaxation. This way our team can take a well-deserved breaks in a place of comfort and serenity.
How can you help? We are asking for donations in the form of a gift card, decorations, or small furniture.
We appreciate your consideration and hope to hear from you soon!
I enjoy shopping at HomeGoods, but do not enjoy standing on line for the checkout. It is always horrible. The lines are very long. There is never more then two registers open and the store has maybe ten registers. The location Is in Flatbush Avenue in Brooklyn, New York. I love this store, but something has too be done regarding checkout. Would appreciate it, as will other customers.
Thank you
I have never left a complaint but after the experience I had this morning and the one my husband had a week ago at the same HomeGoods location in Ladera Ranch , Ca
I decided I would .
I can go into more detail but it will suffice to say that Luanne at the register was the same woman that was terribly rude to my husband a week ago and scolded me for walking up to the register with the light on where she was standing . (I forgot to wait for an audible prompt first )
When I apologized to her she continued to scold me by almost yelling , “Just because the light is on you don’t just walk up !” . It would have been comical if it wasn’t so extremely rude . In fact she was so outrageous that the woman behind me called for a manager who by the way never showed up . . I think Luanne needs a refresher course on customer service and maybe a vacation .
Rhonda
Good Morning-
As a long time shopper of TJX Brands I feel I need to tell you about my experience at the Lancaster PA Home Goods Store yesterday. I found an Ugg knitted throw on the clearance rack that wasn’t marked with a price ticket. I had seen the same throw prior to Christmas and had liked it and was excited that it was on clearance. I spoke with an associate who offered to take the throw up to the register to get a price and told me I could let the cashier know when I was ready to check out that I was interested in the blanket.
I continued to shop and when I was finished I went to the register and asked about the blanket and the price. This is where my bad experience started. The front desk manager yelled from the other end of the row of register and told me the throw was $150. I said I don’t know how that was possible because it was on the shelf before Christmas for under $100. The front desk manager said she that couldn’t be possible. So I was like okay I don’t need to spend $150 on a clearance blanket throw that I could have gotten cheaper at full price. I finished my transaction and was gathering my bags when I noticed the throw was sitting on the floor behind the register in a Home Goods bag with a receipt taped to it. I asked my cashier if that was the blanket that I asked about . She responded that she is not getting involved. Well, it then dawned on me-I believe that the throw was marked down to a really good price and the front end manager decided to purchase it for herself and lie to me about the price. This is really, really unacceptable. It’s just a blanket but it gave me a really bad taste for shopping at Home Goods. If a customer finds a good deal the customer should not be lied to and should be given the opportunity to purchase her find. My name is Judy Trimble and I can be reached at my email at: judy.bt@ yahoo.com or 717-368-XXXX
I had gone to the store in Manassas, VA and bought 2 sweaters. After I returned home, I noticed that the Manassas store had charged me twice for the same sweater. Since I live in Woodbridge, VA I decided to go there to get my refund. I stood in line for 10 minutes in Woodbridge, and showed the cashier where I was charged twice for the same sweater. She said she would have to get approval from her manager, which I understood. She went about 10 feet and talked to a loud woman who announced for all to hear, that she had no way of knowing if I was charged twice, and that I needed to go back to Manassas. I pointed out that the SKU and price were printed twice (only $16.00 btw). I also asked how Manassas would know any more than the receipt already showed, and she said that they would have to look at the store surveillance tapes to prove that I was charged twice. WHAT??? This was a $16.00 clearance item. That would not be worth the store’s time or expense. I left and went to Manassas the next day. They gladly gave me back my $16.00, and apologized for their mistake. No security tapes were mentioned. I felt as though I was being treated as a criminal in Woodbridge, and was really embarrassed by the unprofessional insinuation that I was lying from this manager. If this was a $200 or more item, maybe this would have been justified, but this was a lousy $16.00! The management staff at this store needs better training. I wish that I had asked for that manager’s name, because I would indeed list it here for corporate to address he unprofessional behavior. Make sure you check all of your receipts from Marshalls, and don’t expect to be treated as a valued customer at the Woodbridge, VA Potomac Mils store!
I went to Marshalls/Homegoods located in Secaucus, NJ, I was buying lots of things and when the cashier told me my total was $47 I ask her to check again because only a handbag I was getting was $49 she then called another cashier and they figured out she didn’t scan most of the items already bagged…as I was ready to insert my card and pay somehow she “by mistake” entered $40 in cash (I had not given to her)and of course it was a mess they couldn’t fix, they called “the manager” he said to scan everything as a return and redo the whole transaction (at this point I haven’t paid or bought anything yet) when they did, there was some money missing and the totals were different, he came and fixed it and gave me a return receipt for me to sign as if I received $175, I refused since i didn’t return anything nor received cash money from them, he tried to force into signing the receipt and since i stood my ground, he asked me to leave the store and refused to sell me anything, they have some shady business going on there and that’s their way to justify money coming out of the register, I tried to call and speak with someone but they simply don’t care, maybe they are all in it together, THIEVES!!!!!
Maybe that’s the best they could do? Have you ever worked retail and had to put up with self entitled customers?
Went to HG store at Atlas Park in Queens N Y the store was locked on Friday at12:00pm. Saw employees in store and tried to get their attention. Finally someone waived that they were closed. Is it too much troble for your employees to put sign on door that it would be closed for the day or is this new policy for your store to ignore customers.
I called HomeGoods in Crofton Maryland today (5/18/2018), in search of a certain pillow (four of the same to be exact), and an HomeGoods Associate by the name of Francis answered the phone. In the midst of speaking, I was ABRUPTLY interrupted by Francis, who cut me off and ill manneredly said, “HOLD ON.” When another HomeGoods Associate picked up, I assume from the pillow department, I asked her was Francis a Manager, she said no. I asked the politer HomeGoods Associate who was the Manager, and she said Steven. When Steven picked up, I began to explain to him my issue with Francis. Instead of Steven (the Manager) being more sympathetic towards my unwarranted encounter with Francis (the Associate), he immediately defends the behavior of Francis, by saying she did not mean to be rude. Well sure she did, because if she did not, she would not have reacted in the manner that she did. It appears to me, that Francis is often rude with HomeGoods Customers, to be that comfortable with her antagonistic exchange. This HomeGoods location in Crofton Maryland, need to conduct Customer Service re-training for their “ENTIRE” HomeGoods Managers as well as Associates. ASAP. The focus needs to be on the significance of being more COURTEOUS, and delivering EXCEPTIONAL CUSTOMER CARE at ALL times. Yet, most HomeGoods locations are ALWAYS asking Customers to complete surveys. I have spent thousands upon thousands of dollars into the TJ Maxx, Marshalls, and HomeGoods businesses, and I DO NOT APPRECIATE nor DESERVE this type of INAPPROPRIATE TREATMENT in return
Homegoods is using a check approving company called Certegy. It should be called a check disapproving company. I wrote a check on May 8, 2018 from my checking account that contained over $250,000. Certegy declined my check. After calling Certegy and speaking with two employees who had no authority, I was told it was not based on me or my credit report, but on statistics of fraud in the area. They would not answer why
Homegoods uses a check approval company called Certegy, Inc. It should be called the check disapproval company. On May 8, 2018 I wrote a check at Homegoods in Hoover, Alabama, and Certegy declined it. I had over $200,000 in my checking account. I called Certegy who said it was not based on any information about me, but on statistics in my area. They had no answer to “why my check?” I asked if they were declining all checks in the birmingham, alabama area. I asked what could be done, and they said “nothing”. So if Homegoods is using a company that has no personal info on me to say whether I can or cannot write a check, I am not patronizing Homegoods. It scared me to death thinking someone had stolen my identity. I rushed to my bank who said there was NO reason I could not write a check. I pulled my credit report which had no negatives or suspicious activity. Boston business has written an article online about Certegy doing this to many consumers. There are forums all over the internet about this same thing happening to so many people. Homegoods, you do not need to use this company! You are going to lose good customers, including myself. I will have to boycott any company that uses Certegy, Inc. Please check into this and put another plan in action. This is so unfair to underserving people. Many retailers are using this company including Target, Lowe’s, Sears, etc. Who are these people who you are allowing to randomly decide whether you can or cannot write a check from your checking account.?
I had rather you follow Walmart and take the money out on the spot. If you are concerned about the unjustice of this practice and this company to people, please email me to discuss.
I am waiting on a call from my attorney to contact this company. They would not give me the number of their law department. I am also notifying my local tv station who try to get justice for people in these situations. I would like to include Homegoods in the people who care category.
m
I was looking up the corporate address to file a complaint and after the reviews, it seems my complaint is world wide. Store has become messy, overstocked to the point items are damaged and the check-out line is long, to the point it runs to the back of the store.
The employees are fine. I asked one cashier why they do not have all the registers open, were they understaffed? She said, no, they had plenty of help, but management runs it this way, employees are supposed to tell customers sorry. I just don’t understand why when the store could be so much more successful!
So….my option is to shop on days when everyone is at work (lines are still long) or order on-line. On-line is looking better and better. I can order from Amazon and get a delivery faster than the check-out line at HomeGoods!
Frustrated in Houston, TX
I am so frustrated with Home Goods. I bought over $100 of flower pots last spring and everyone of them are just crumbling. I have tons of pictures of someone from corporate wants to contact me. I shop at the Home Goods at Brier Creek all the time in Raleigh NC but will never again after this disaster. They are clay outside flower pots and they lasted one year. I have 5 of them and each costs like $30 to last one year!!!! Horrible quality!
I will never shop homegoods again, terrible customer service, terrible manager service at the Katy Texas location!!!
My local homegoods in Comstock Park Michigan is corrupt! I collect Rae Dunn (Not sell) merchandise. On numerous occasions I have visited the store and asked associates if they have any on that day only to be told absolutely not! During the same visit I have seen other customers come in and be brought Rae Dunn merchandise out from the back room! The conclusion: the store associates are being paid (not uncommon) to hold the merchandise for specific customers, or they are holding it for their friends. This is unfair and unethical practice! I’m tired of not being able to find items I wish to collect only to see them being sold for 5 times the amount by these people with the help of store associates!
This exact same thing happened to us today in the Steel Creek store in Charlotte NC. The sales associate named Mary is with her friend named Kim and they are splitting the huge mark up from hoarding and selling the items on EBay and Amazon. Although this behavior is against company policy.
I concur that even now, 1/2020, Spanish-speaking employees help their Spanish-speaking friends/ family/or partner in crime to hold Rae Dunn pieces strategically so it never makes it to the floor. And then, glorify their finds on social media like it was a walk-in-park. This is happening particularly in the SoCal region: Murrieta, Anaheim, Santa Ana, Temecula areas. How do I know this? Bc I have witnessed and heard with my own eyes and ears, respectively.
Please do something about these employees that are supposed to be professional representation of your company, which they are not. Please don’t let this fall on deaf ears…it has gotten to be a BIG problem
Not to offend, but where does being a “spanish-speaking” person even fall into this? It happens with everybody, even english-speaking employees are corrupt for their fellow english-speaking friends. The policy on Rae Dunn has to change in all Homegoods stores so people can’t wipe the shelves clean every day and give everybody a fighting chance to grow their Rae Dunn collection.
I agree with the last comment. In my store Ladera Ranch, CA. there are no Spanish speaking employees and the managers are the ones corrupted. They are rude when u ask for a specific item and I have heard them saying they have items put aside for certain customers and employees. It’s very sad that nothing can be done. Any other store around always has everything available.
On 12/28/17, I was shopping at the Pembroke Pines store this late afternoon. I was checking out (after being in line for about an hour) and my son was crying. The cashier pointed to my son, looked at him angrily and said firmly “be quiet”. I couldn’t believe what the cashier just did and said to my two-year old son. I immediately told her not to speak to my son that way. She told me my son was disrupting the store. I was so upset, I went to another cashier. I asked to speak to a supervisor who apologized but this behavior from this HomeGoods employer is unacceptable. How can this woman treat a customer this way and especially a toddler. I was too upset to get the name of the cashier. My son is owed an apology from your employer.
I am wondering If you would consider opening a Homegoods on Berlin Turnpike in Berlin, Ct. My neighbors and I all love Home Goods and wish we had one nearby. The Berlin Turnpike is very busy and would draw many customers.
Thanks,
Amy Stokes
My husband was headed to work this morning an I asked him to return some items I received for my 50th bday he was very insulted for not having a receipt by the employee a male at trussville,al store he’s a Birmingham Police Officer for city of Birmingham an your employer said I sent him to do the dirty work I don’t know how y’all operate as far as y’all returns but I’ll give it to the homeless yet again im gonna mail it to ya I dont never want anything else from this store in future overated as hell excuse my french im very upset cause we still live in a word if you don’t look like money they think we don’t have any but the devil is lie
I sent corporate a message not sure if it went thru. I wanted to let corporate know that I have been a customer for years love ,love, love the store until now! The last year and a half now if not longer ALL the stores have changed! I spoke to the managers they said it is Corporate!!! The floor design is so uninviting. I SHOPPED THERE almost every day from one store to another I was so addicted to your store and I spent a lot of money, now I DO NOT like to even go in there it a MESS every store! Please get it back to the way things were. I MISS Home GOODS! Sincerely, Debbie.
I was at the Marshalls/HomeGoods Store at Northcross II in Huntersville, NC last night November 13, 2017. I had the most gracious experience there with store personnel! Sales associates Cameron and Paula were so helpful and such GREAT attitudes while helping me find the items I was looking for. They both are very personable and have great customer service skills!!! The store manager Ken Hannah is remarkable! His store is so organized and clean! He was very helpful and made me feel right at home there! I drove almost an hour to shop there and will be back!! Thank you guys for your hospitality!!This store ROCKS!!!!
orbitrans426@ aol.com
Homegoods opened a new store in Staten Island
NY on Richmond Ave. Grand opening was great.
It was fully stocked. Two weeks later shelves were
Empty. On Monday , Nov 6, gave it one more chance. The store smelt like a locker room. The shelves were a mess. You couldn’t walk down the
Dog isle, all the pet beds were on the floor. The store was disgusting. Won’t be going back.
I am currently at your home goods store in Londonderry nh…the trash receptacle is overflowing with garbage also all over the place…if you want a pic of this please let me know
On October 31, 2017 at 7:30pm I am leaving your 2597 North Decatur Rd.
Decatur, GA 30030 a very frustrated and humiliated “former customer”. While shopping in your store I noticed a small vanity seat that was slightly damaged but still usable. I inquired with one sales associate about possibly getting a mark down comparable to the damaged, he referred me to his store manager. Even as she verbalized a very “over extended” explanation as to why she would not allow any additional discount (on a $35 item!) her tone of voice became abrasive, belligerent and hostile. Then she turned away from me, turned to another associate only to complain about “how ignorant some customers are”. I put the item down and immediately left your store. And while I would have likely purchased this item it was the lack of any civil customer service which was my deciding factor not to purchase. I truly hope that you can re-train your managers to act with friendly customer service behavior when dealing with customers. From a very dissatisfied customer for a $35 item…REALLY!!
I was in the new Home Goods store on Rt 18 in East Brunswick this morning t 11am with my girlfriend. A few things: I understand you need to restock the store , but you could not get down isles, as there were boxes and carts blocking the isles. I would think that restocking should be done at night or early morning. Secondly, a customer was asking a sales girl for help to try and find a similar item that she was looking to purchase. He asked for the manager ( I assume) for help- and when the manger heard what she wanted she told the sales girls you need to look around the store and don’t call me for things like that. I could not believe she would talk to her like that on the floor in front of customers. Also the store just opened and the staff is all new. Sounds to me like management needs more training on how to talk to their staff. I am a manager and would never think to treat any of my staff like this.
On a side note, I applied to a part time job there. They gave me the application on opening day. I returned it the next day and spoke to Linda the Manger. She told me since the store just opened, things are crazy and not to be upset if I do not heard back for a few days-not a problem ,I understand that. I called the following week and spoke to Linda again and told me they did not look at any of the applications but were going to that week and I should hear something or I should call back. I called again and was told manager not available and to call back yet again. As I was in the store the sign is out there NOW HIRING-SEE MANAGER. After hearing the way she spoke to the employee, I have to wonder is this a company I would work for. I was so excited when the store opened and was excited about applying for a job. I would really appreciate speaking to someone regarding this. Thank you
Patti C
On October 26, 2017 I visited the Home Goods in Allen, TX to buy a few rugs. I picked out one for $300 and one for $400. The $400 rug was cream, light grey, with dark grey accents. It had dirt all over it in clumps. Non consistent and definitely not part of the design. The manager Linda, watched me scratch dirt off and watched it fall to the floor but insisted that it wasn’t dirty and that I was a liar. She ignored me and talked about me to 2 of her employees right in front of me. She missed out on almost $800 in sales for ONE customer because of her hateful customer service.
Pictures are available if needed.
I would like to know who I talk to about store mgmt and employees controlling Rae Dunn. It’s become absolutely ridiculous! I’m furious over it.
Also where do I send pictures and proof of someone buying out the entire shipment over the phone with mgmt approval?!?!.
They don’t care! The employees have corporate thinking that everyone who has a complaint about Rae Dunn is crazy. So all of us are crazy? I wish they would send undercover boss or a undercover employee in a higher up position, so they can see with their own eyes. Some crazy things have happened that are on the customer, but Cmon not to this extent. I went to one HomeGoods for 2 weeks every morning at opening and not once did a Christmas Rae Dunn item come out. I bet if they checked inventory records they had plenty. Who’s buying it? The employees are and that’s how they supplement their incomes. It’s Christmas too! We really aren’t going to find any retail. They have to buy Presents for their kids. Not all stores or employees do this but I can count on one hand the ones that dont. They hide it, or they don’t ever bring it out. Or they have their friends and family know when their going to put it out and they come buy it. It’s sad that us customers are forced to by from up sellers at ridiculous prices and they don’t even care. The corporate leaders don’t have a clue what the stores are really doing. I wish they would at least look into it. All of the pictures and videos can’t all be made up. I’m disappointed with the corporation as a whole, and they’ve forgotten the true reason for the success of the company.
It is, in fact, a corporate policy that no Rae Dunn is to be put out during business hours. It’s not because the employees are buying it for themselves and reselling it, and it’s unfortunate that you think that. The reason Rae Dunn cannot be stocked during business hours is because of safety concerns for the employees — employees have had customers crowd around their stocking cart (dangerous, as most of these items could fall and break and result in an injury), invade their personal space (rude) and SNATCH the Rae Dunn items out of their hands (absolutely appalling behavior). It’s almost like a methamphetamine-fueled mob has taken over. It’s ABSOLUTELY unacceptable, inappropriate, and just downright ridiculous for customers to act that way and put the safety of anyone in jeopardy over some merchandise. So, yes, in short, Rae Dunn items are not to be put out during business hours in order to keep employees safe.
I went today and was told there definitely wasn’t any Rae Dunn Merchandise as I was looking at it in the store room while two store associates talked with the door open!
On July 31, I bought a 1&1/2 gallon water bottle with spout made of plastic. the bottle lasted a little more than two months. last night I attempted to open the spout to retrieve water, and the spout snapped. what an ordeal! my kitchen was like a pond, water was everywhere. It took me at least am half hour to clean up the flood. Today, I tried bringing it back to home goods for satisfaction and I’ve never experienced such a nasty-cold response from this Spanish so-called manager. She suggested that when I bought that bottle I bought it as is. I tried to reasoning with but to avail, the nastiness continued until I decided to just leave the store bottle and all. So I came home and called cooperate headquarters. I asked to speak to an executive head, I did not get her name, but she was very diplomatic about the entire event and offered to give me the amount I paid for the bottle via check by mail. Wow did I felt vindicated, needless to say she made me happy to know that I was not ripped off by that criminal of a front end manager. the bottle was not an expensive one, but I just felt that first and foremost such a bottle of that weight should not have had a plastic spout to begin with and that so-called manage should have been much more courteous to store customers. I love the store and likes shopping there, but are not sure I want to encounter that kind of experience again ever. I will just have to hear that their policies toward their customers on returns has changed.
I would like to know when Gainesville, Fl, will be getting a Home Goods, We only have a small one in the back of T.J. Max.Lots of new stores coming in on Archer Road, I’m hoping Home Goods will be one of them, Me and my two daughters love the store. Ocala , Fl. just opened one, but would love to have one right here. Please say one is coming ! Thank You, Karen
I am disgusted after my visit today at your Home Goods Store in Staten Island on richmond avenue. I went into your store about four days ago to look around, I ended up purchasing four bar stools, and I had a real hard time getting them to fit in my car, after about an hour, I got all of them to fit. When I brought them home, I realized they are too high for my bar. I called that same store this evening and spoke to someone who answered the phone, I told them I purchased something a few days ago and I can not find the receipt. Is there a way to look up my purchase on my card, that person stated yes, just bring in the items with tags and the credit card used and drivers license. So I pile everything in my car, struggle to get everything to fit, bring all items into the store. I get to the register and the lady has no idea how to complete this return. She call her manager, an african american nasty women, who states she can only give me store credit, I told her I called before I came and was told that the store can look up my items by my credit card. She said NO. I was really upset. I had to pack my car again and bring all the items home. What kind of ridiculous company does this?? I purchased items and TJ max and marshals and they were able to look up items using my credit card. I am disabled and had a difficult time. I can not believe I was treated this way in your store. I will take this all the way up to the ceo.
I would just like to inform you that your employees at the Mt Olive Location in NJ are holding select Rae Dunn items for themselves and reselling it online. The other night I went there and tried to purchase an item a very helpful sales person helped me find by going into the back room. He came out and said it was hidden back there but I found these 2 items for you. I thanked him and proceeded to the checkout. I was then approached by an employee that took it from my hands and said this was on old for any other employee and should have never hit the sales floor. Now I would have let this go if this was the first time but this is now the 3rd time something like this has happened to me at this location. How are you costumers suppose to shop if your employees are not putting items out on the floor and keeping it for themselves and reselling it online for 10 times the price. Very unethical. Please email me for the name of the Mt Olive employee that did this to me. I look forward to the follow up.
Tried to email Lisa Arminio but would not go through. Love love love homegoods. However need to travel 2hrs to get there in Wilmington. We would all love to see homegoods in Carteret County maybe in Moorhead City. The area of rt 24 where Lowe’s the planning commission want to expand commercial and use acres that are available. North Carolina needs more. In Swansboro a new Walmart is coming. But there is a lot of land for sale. This area is growing . Please give us a reason to shop here. Can you respond to the above email?
Hello,
My name is Stephanie Ahrens and I am a frequent Home Goods shopper. This past Friday, 9/22/17, I purchased a vase along with some other items as I am re-decorating. When I got home and took a closer look, I noticed something incredibly offensive about the design. There appears to be 10 shapes that look identical to swastikas on the vase!
My family and my husband’s family are both Jewish, however, I believe anyone would find this vase to be offensive. I am very curious to hear how the designers and Home Goods found this item ok to sell. Please explain.
-Stephanie
I’m so tired of the Hillsboro Oregon store giving into the same group of ladies who camp out at the store all day by the back room until the employees bring out the Rae Dunn to them. I shop there on a regular basis, I look for Rae Dunn-sometimes I find some and sometimes I don’t-I usually walk out with a non Rae Dunn purchase. It gets frustrating when you see these women get carts full of Rae Dunn or make the employees bring Rae Dunn out to them from the back room so they’ll leave! What about the rest of us customers who don’t camp out and would like a chance to get some? How about limiting the pieces you allow customers to buy so they can’t clear the shelves? How about telling your employees not to give into these women who camp out and bully them into bringing it out to them? Or maybe the employees are giving these ladies heads up on when Rae Dunn is in the store in the back room?
I am a regular shopper at the HomeGoods on Scenic Hwy in Lawrenceville Ga. Shopped there Wednesday September 20, 2017. Picked up white dinner plates ….some was apparently priced $2.99 and $3.99. Clearly the shopper was to believe that all plates cost $2.99 based on how it was packed. Two on top was $2.99 and one plate at the back was $2.99. Very dishonest. In my mine it was purposely done. Lucky for me my brother who was with me noticed while the cashier was scanning.. the other plates were ringing up $3.99. She called the manager who knows I shopped there several times. The manager basically says that she couldn’t do anything about it because their head office will not allow them. If that is so (which I know isnt) Home Goods lost a sale. No attempt or nothing. I was very disappointed because I like their stuff. Because of that experience I am not sure I will ever shop there again.
Does fremont HG no longer carry Rae Dunn merchandise? I’ve been to this store multiple times a week right at opening or even closing time and I have not seen a single piece of rae dunn item for weeks now. Do they no longer carry it? I know a lot of HomeGoods are getting more merchaise due to the holiday season. Unless the employees are keeping them? Are they allowed to do that?
I have purchased several items from home goods I have been a customer since they had open in Petaluma California unfortunately there have been two incidents this last year if we could go items I have purchased and put on hold we were re-sold and my paperwork was thrown away it is so frustrating because it is their employees that have their friends pick up furniture I can’t believe this is happening in the corporation such as HomeGoods
It turns out from the looks of things on Yelp I am not the only customer that this happens to it happens very frequently reviews are horrible I really wish corporate would do something about this Ongoing problem
I have just left the Fort Lauderdale store in Coral Ridge Mall without my merchandise due to the rudeness of the sales clerk and the attitude of the manager. After reading all the other complaints regarding the employees terrible attitude I wonder how badly employees are treated by HomeGoods that they just don’t care about the customers anymore. The only store in the mall with a line this morning and two checkout s open a third is kind of sort of open , the manager is standing there and the clerk checks out one customer and then walks away and comes back and takes a customer and does the same thing 3 times before I walked over to ask if she’s open and she never looks up, mumbles that she’s open and turns away….so I left. Please email me when your customer service improves.
I get that Rae Dunn is popular. I love it too. But when employees walking around in their uniform approms are taking it off the shelf and clinging it to their chests instead of letting the customers have it…You’ve gone too far. Shame on you Rancho Cucamonga Homegoods!
I must say, I am appalled at the poor customer service at the Staten Island/Hylan Blvd store. This particular store is staffed entirely by fat, nasty lesbians who have an obvious disdain towards the few male customers who venture inside. They are rude, abrupt, impatient, and miserable, and seem to get away with this behavior without any reprimand. I complained once, but tried to keep the complaint more or less benign so as not to get anyone into trouble. But the next time I went into the store was no different. All modern corporations can go to hell because that is what they are best at: creating hell on Earth for everyone.
Your store treats their employees terribly. I see why your corp. is so scared of unions!!! First lied to by Indianapolis rep. when interviewed I was told would be working 15-20 hrs. That only happened when we busted our butts to open the store!!!!! I went to work this morning for 55 minutes to be sent Home! Really!!! Now your management is blaming the new Ross store for slow sales!! Wonder what or who they’ll blame next!! I will never ever recommend your stores to anyone. After how I have been treated my friends and family won’t go to any of your stores. Word of mouth is a strong thing. Oh, there were boxes in the warehouse while working that blocked the fire exits. For proof check out your security cameras in the warehouse Maybe your management team is why the sales are slow…Cedar Falls Iowa store. 7/20/2017
I am totally in shock by the way i was treated in yout Buena Park CA store, by a mananger with a name tag ” George “. He was VERY. rude and condescending. I was returninngg: a gift and had no receipt. He stsrted to get upset when i asked him to explain how the item was purchaced if it was not in the system. From that point on it was a humiliating experience the man active as if I had stolen the merchandise. There was quite a few customers in the store and bad time I have never been treated so poorly in any store in my area. I think that maybe management needs to be retrained in the area of customer service. You have lost a very loyal customer and at this point I’m going to let everyone I know not to shop at any of your stores As far as the return went the gift is in my trunk and will stay there until i can throw it on the sidewalk in front of yout store as a gift to George sorry if he does.not like it no gift receipt no return
My Complaint for Home Goods is the management is running their store very badly. store
in Henderson N Stephanie. Management is so rude with costumers and employees. there’s not enough staff to help. the general manager Lessie Long harass the employees doesn’t let
the employee do their jobs properly. the cashiers will be doing their job Lessie Long comes
up interrupts in the middle of a transaction with a costumer . costumer service comes first at
night theirs only 4 people working I cant enough help. their treat their employees like XXXXX I’m
pist how poor and stress out everyone in the store. . your mangers don’t care how costumers
or employees are treated. if management is not happy they should quit their jobs period. is not fair for the employees to be working under stress . the store is amazing but enough staff to help.
Today, 7/7/2017, was my first time shopping at the Home Goods at 29th Place in Charlottesville, VA. I was pleasantly surprised by the variety of merchandise and, even more so, the low prices! I’m kicking myself for not patronizing this store before now ( my 2 sister-in-laws are to thank). I was in the store browsing for approximately 40 minutes and made a small purchase. I was also impressed by the cashier, Barbara Vest, who was professional and very courteous. Good customer service is difficult find in retail these days so please acknowledge Barbara for her quick transaction skills and friendly demeanor; both of which are included in Home Goods’ corporate mission statement. In sum, I can’t wait to return to Home Goods for more shopping and early Xmas gifts!
I’m writing re: the store in Scarborough, ME. It is so small and clustered you can’t get through an aisle. The store was trashed. I took pics on my cell but there is no way to put them here. The employees are always openly talking about how they don’t like their job and how there is no room to put out the merchandise. Stuff is piled upon stuff. You shouldn’t have consolidated with Marshalls. It’s awful and sorry to say I won’t go back.
I am writing a message to complain about an unfortunate, uncomfortable, and embarrassing situation that happened to my husband and I with a manager at the London Squares store in Miami, FL. My husband and I have been absolutely disrespected by manager Debbie Whyte. Her actions were reprehensible and clearly not what is defined in your mission statement, as found on newsroom.homegoods.com/about/who-we-are/ (“HomeGoods customer service conveniences include: friendly and helpful HomeGoods associates, 30 day return policy, gift cards, and fast checkout procedures.”) My husband and I went into the Home goods/TJ store (London Squares @ 13580 SW 120 Street) to purchase two large furniture pieces. There was a large scratch on one of the furniture pieces and I asked the polite cashier if it was possible to speak to the manager about a deep long scratch on the furniture. The cashier was very nice, she walked up to the manager and waited until she was done doing what she was doing before speaking. The manager looked at her and said to her in a strong tone “What do you want?” in front of us. Wow. I was stunned how Debbie spoke to her employee while she was patiently waiting on the side. After the employee tells her that I wanted to speak to her, Debbie walks over to me and said “what’s the problem?”. No hello, no polite tone, nothing. She RUDELY asked me “what’s the problem?”. I’m not her friend nor a family member, I am a loyal customer who has never had a problem with this store and their employees and shouldn’t be talked to in that manner. Anyways, I proceeded to explain to Debbie that I came into the store earlier in the day and saw no scratch on the furniture. I also mentioned to Debbie that the supervisor during the day (gave a full physical description of her ) was with me at the time when I was inquiring about the furniture and she is a witness of not seeing a scratch there before (I mentioned this part to help my case). Debbie immediately responded with “That’s irrelevant. I am the manager on shift and I will decide what will be done tonight.” WOW, OK that was a great response to your customer. Then my husband steps in and nicely tells her that we didn’t see the scratch before and was wondering if she can give us a discount. She turned around, raised her voice and put her hand up and said “Sir, let me do my job. I am inspecting the furniture.” WOW. This woman started the entire conversation with us at a RUDE tone and now a defensive approach for NO REASON. I could not believe this was happening to us. All we wanted was to buy our two pieces of furniture and leave the store at peace. Once Debbie disrespected my husband, I had enough of her ways and raised my voice and told her to CALM DOWN. I told her to RELAX three times. I was livid and was still able to keep my cool. I then told her “I am the customer and you have been speaking to us rudely and defensively for no reason. I have not insulted you, I have not yelled at you, I actually waited patiently for you to come inspect the furniture piece and you have been nothing but nasty with us.” After I said all of this to her (Cashier and my husband witnessed the entire conversation), Debbie did calm down and spoke to me in a softer tone. I answered her questions about the furniture and I told her “By the way, that’s the tone that I appreciate. That’s the right way you speak to your customers.” She didn’t say a word to me afterwards. She didn’t apologize to my husband and I either. She gave us a $20 discount (I thanked her for it) and she walked away from us. You can check your cameras, this entire confrontation happened on the side of the exit door. Although we got a discount, my husband and I left this store so dissatisfied and upset. We were in shock the whole drive home. We could not understand how could someone at a managerial level could treat her employee and customers in a unprofessional manner. Our entire home is decorated by Home goods. We have never EVER come across this kind of situation with any of the employees there. Having people like Debbie in a managerial role who acts unprofessional, loses patience and respect for her employees and customers IS A CANCER TO YOUR BUSINESS. I am still in shock of her disgusting behavior (we told all of our family member when we got home to share how ridiculous this woman acted for no reason) and hope she is required to participate in some form of customer service seminar. She’s going to need plenty of it. TRUST ME, you have the cameras to show you.
Hello,
I’m currently shopping in the Boca Raton, FL store. There were 2 associates checking out customers, 2 doing something else behind the counter and a line of at least 30 people waiting. I called the store manager Rose, to let her know about the situation. She was very defensive and claimed she only had 3 people available to check out customers and 1 to “go back and forth”. A few minutes later there were 7 people checking.
Rose is lacking in customer service skills. She never acknowledged the long wait time, nor did she offer an apology. I don’t know which I’m more disappointed about, the wait time or the manager of this store.
I strongly suggest a customer service refresher course for this manager. She also needs to become more vigilant about the long lines in her store and plan her staffing accordingly.
HomeGoods, Inc.
770 Cochituate Road
Framingham, Massachusetts 01701
Attention: Lori Skarpsno, District Manager for store 149
June 15, 2017
To whom it may concern;
I was in your Fort Lauderdale, FL location (store #149) on 06/12/2017 to return an item. To say I was stunned by the manner in which your “manager” on duty, Anthony, treated me would be an understatement! His actions were reprehensible and clearly not what is defined in your mission statement, as found on newsroom.homegoods.com/about/who-we-are/ (“HomeGoods customer service conveniences include: friendly and helpful HomeGoods associates, 30 day return policy, gift cards, and fast checkout procedures.”)
I purchased a pet gate on 06/02/2017 (receipt info: 0401 0149 04 0193 06/02/17 20:24:59). During this purchase, I asked for a discount due to the gate having scrapes and knicks on it. The manager on duty that night gave a 10% discount of the purchase. The associate rang it as a 10% VIP (or $6.00 off). However, the associate didn’t make a discounted ticket (or red sticker with price/bar code). I didn’t know this was the procedure until I tried to return the gate on 06/12/2017. And, up until this point, I’ve never had any issues with your store associates. Many of which will stop me and say hello when I’m shopping because I’m there so frequently!
However, on 06/12/2017, my perception of HomeGoods changed drastically and dramatically – and only due to one associate: Anthony. He was the “manager” on duty this night. When I tried to return the item, I showed the associate (Julia) what I was returning. It was a rather heavy wooden gate, so I offered and walked it down to the other end of the cash registers – mainly so Julia wouldn’t have to do so later. The purchase of the gate had been manually entered by the first associate and Julia needed to get the manager’s approval for the return. Hence, she walked down to the other end of the cash registers where Anthony was.
I encourage someone to review the store tapes beginning around 8:00 PM until AFTER the return of the item at 8:24 PM.
She approached Anthony as he was slouching against the railing and talking on his personal cell phone. She waited for 2 minutes until he acknowledged her and disconnected from his personal mobile device. (This also made me wait an additional 2 minutes.) I could hear him give her a difficult time over the return of the item and since it wasn’t marked with a red “discount” ticket. At this point, I walked down and began to explain my situation and how the purchase was made. I didn’t know he was a manager since he wasn’t wearing a HomeGoods name tag! Anthony became incensed at once – as if I was questioning his “authority”. He walked away stating he needed to find another associate who works in the department where the dog gates were sold. The person he asked to return was Rick. I only know Rick since he’s helped me, on numerous occasions, with the merchandise I’ve purchased. Anthony also came back with another gate from the sale’s floor to use as example.
Anthony was very belligerent in both his mannerism towards me and tone/use of words. He said the item I was returning was not the same item I purchased. My perception was he was calling me a liar and/or a thief. He admitted the ticket I was returning matched the same ticket on the sale’s floor merchandise he brought as example. As Rick stood there, Anthony said that I shouldn’t try to “influence his decision by asking to call the district manager”. I did say that if I were trying to “influence” his decision, I would send a tweet to my 9,927 Twitter followers letting them know about his actions and this experience!
I described in detail who the manager was that gave the discount and why it was given that day. At one point, I was so disgusted over the way he treated me, I said to Rick and Anthony I wasn’t acknowledging any more accusations he had or making any more conversations with Anthony. (I began to ignore Anthony and answer Rick’s questions only.) Rick could see that I was upset; almost in tears. And it was at this point, Rick asked Anthony to call the manager who authorized the discount on the purchase. When Anthony walked away, Rick emphatically apologized for the way his manager was overreacting and his treatment of me. He assured me he would do whatever he could to return the item too. He also expressed that, ultimately, it was Anthony’s decision. At this point, Rick walked away to talk to Anthony.
During this whole ordeal, other shoppers and your associates witnessed what was going on. They saw how I was treated. They observed your store employee, a trained “manager”, overreact, mistreat and belittle someone.
When Rick came back, he told me he would issue the refund. He explained he needed to create a red “discount” ticket in order to finish the transaction. While he was doing this, Anthony walked over to the dog gate I was returning. At first it looked as though he was taking pictures from his personal cell phone. However, I walked about midway and noticed Anthony was scratching paint off the sides of the gate! He was deliberately causing more damage. I took pictures from my phone to prove this. Rick made the discount ticket, finished the return, and continued to acknowledge the poor behavior and apologized at the entire time. I still feel bad that Anthony involved him; but, ever so grateful Rick got me out of the store as quickly as he could.
When I was leaving, I passed near Anthony. With my return receipt in hand, I looked at him and said “I hope you have a better night.” As I entered the door to leave, Anthony screamed “are you threatening me? I believe I heard you threaten me.” He declared this twice with different customers than before and the same associates stunned but looking on! I turned and said “that’s not what I said but I still wish you a great night.” I casually walked to my car to leave.
I’ve taken 2 days to write this to you because I’m still so very upset. But I also feel you should know so this won’t happen to someone else again. I don’t choose to shop Coral Ridge because it’s so close to me. I choose to because of associates like Rick and the manager who did the initial discount. They, along with other employees there, smile and acknowledge me – they ensure I have a great shopping experience. To be honest with you, I first apologized to Anthony for taking him away from his personal cell phone call. I thought maybe he was on break. In fact, I would’ve been thrilled to know he was able to take time out of his hectic schedule to speak with someone he cared about. As a director for a major well-being corporation, I would’ve been equally thrilled to know HomeGoods allowed additional personal time for this too! However, I can tell you I do not feel comfortable returning to this store to shop ever again – or any HomeGoods or TJX subsidiary Anthony is employed with. Someone who treats another person with the utter disregard he did me, and lies to say I threatened him, DOES NOT care for another human and I feel is capable of doing more harm than good. I’ve never once been in a fight in my life – nor do I want to be. After Anthony’s actions, I feel as though he would do something to me, or someone else, if given the opportunity.
This was the most painful experience, EVER. Anthony is entrusted by your company to lead and guide your employees and to embody HomeGoods mission statement. From my perception, Anthony is not a “friendly and helpful HomeGoods associate”. Anthony had a total disregard for “30 day return policy” or “fast checkout procedures”. I feel I can’t return to this location if he’s still employed there.
I appreciate your time. I am assured my contact information will not be released to the store 149 or Anthony. I look forward to speaking with store 149 District Manager, Lori Skarpsno, and someone from the corporate level as soon as possible.
Hello,
Let me first say that I love your stores and have had many positive experiences in them. Unfortunately, I am writing about the condition of your store at Flatbush Junction, on Flatbush Avenue in Brooklyn, NY. It is visually unappealing, disorganized and messy.
When this store opened a few years ago, it was everything I expected and experienced in stores in Connecticut and Massachusetts. Over the last year, the store has become disorganized and messy. It appears that staff members only add new items to the floor, never spending any time organizing or tidying up the floor.
In some isles you can’t even walk through, not to mention being able to push a shopping cart through without rolling over merchandise or having to kick it out of the way–particularly in the bath towel/bath mat isles.
I certainly appreciate that new items are frequently added, but neatness counts and shows a sense of pride in the store and makes for a more enjoyable shopping experience.
I hope that the store can return to the neat and organized store that I’ve come to expect from Home Goods.
I’m sure others have had this issue but thought it might be worth it to post out there for others. I am actually extremely surprised that this store has continued to stay in business despite some of the other reviews I’ve read & the way they operate. A few weeks ago I was in a Home Goods store and saw an outdoor table that caught my eye but I didn’t have the right vehicle to transport it home. The next day I went in to purchase it and unfortunately it had already been purchased. I asked the store manager if he could tell me when the next shipment would arrive & apparently their system isn’t set up that way – they can’t track any products and have absolutely no clue when they receive trucks or what is on the trucks. Plus, there’s no way to locate products online either. For a store this large and spread out, I can’t believe it’s continued to stay in business. Why would people continue to shop at a place like this when there’s so many other stores out there with much better customer service that provide a better shopping experience. I really wish this is something they fix because the likelihood of me ever returning is extremely low.
I am absolutely fed up with your store in west hills, ca. They are so understaffed and I mentioned this several times to a supervisor there and all I go is a shrug of the shoulders. You can have at least 15-20 people in line all day and this store has no more than 2 cashiers. Literally it takes 10-15 minutes to get to the front of the line every time I go there. And I hate it!!! That is beyond absurd. Even with a return one has to wait in that horrible long line. And please get more professional managers theses guys shouldn’t be running your store.
Can you please consider opening a store in Burbank Ca. There is a great spot in the Empire Center where you currently have a TJ Maxx. They closed a large sports authority store. Thanks ,
I visited the Homegoods store located at 2185 Telegraph Rd., Bloomfield HIlls, MI on March 11, 2017. During my second transaction that day, I purchased a bath rug, floral arrangement and a large painting. After my purchase, I somehow walked out of the store without my painting that I had paid for. It was actually 2 days before I realized it and when I did, I called the store and the young lady I spoke with knew exactly the picture I was referencing. She assured me that she would put a note on it and I could pick it up anytime. I eventually made it back to the store that Saturday, March 18th and was beyond upset and disappointed. After standing in line to make another purchase and retrieve my painting, the cashier and manager came back to inform me that they could not locate it. I was furious!!! TO make matters worse, the explanation was that maybe a customer took the tag off and purchased it. THAT’S BULL!!! How can a customer go behind the counter and purchase a PAID for item that has already been taken out of your inventory!?!? I need to speak to someone immediately because this is absolutely ridiculous!! Apparently there you all have employees that are STEALING items that were already paid for by YOUR CUSTOMERS!
I live in the 60634 zip code. The closest HomeGoods Store is several miles away. Not convenient. We have seen a number of businesses opening in our area. I really think you should look into this area and consider opening a Home Goods in our area.
I was in your store this evening 3/10/17 around 7:00- 7:30 pm. I was checking out when a lady ‘Sadi’ (on her name tag) made a mistake on the register and had to ring my items up again. The lady ‘Tia’ (on her name tag) next to her At the next register called her a big dummy’ 3 or 4 times. The employee seemed embarrassed but did not say anything. I am appalled at the lack of professionalism of some of your employees. The poor girl seemed so embarrassed. And to say it in front of customers- I was embarrassed for her! I was at the store in Abington, Maryland.
I was wondering what Homegoods and TJX Corporate was doing about the obvious unethical practices by your managers, with regards to Rae Dunn products. They are buying the merchandise and reselling for huge profits, and also working with other resellers, by holding merchandise for them. I am planning on contacting the Better Business Bureau and the Media about this problem as, your company doesnt seem to be addressing the issue with Store managers.
Rae Dunn! Living hell in Cali! Employees hold merchandise and snatch it off the shelves. I give up. You can keep it!
Hello, I visited Homegoods in Quakertown, PA recently and have caught wind that the very sought after Rae Dunn items are not even making it to the floor for customers to purchase but are all being bought out with employee discounts and are then turned to eBay and other sites to make a profit. This is giving customers very little chance to purchase these hard to find items. I would have to agree that something is going on considering this Homegoods NEVER has any of these items on their shelves!
I was in HomeGoods in Durham NC behind The Streets at SouthPoint Mall- this morning looking for Rae Dunn pieces. I asked an employee if there were any. She said no. Another customer was asking at the same time. When we went to leave we looked over and saw a shelf behind the register with a post on it with Rae Dunn pieces. The employees stated they were being held for employees who are working today. We complained bevause how does the customer find any if the trucks are purged by employees when they arrive. The thrill of the hunt for Rae Dunn should also apply to the employees. We asked the employee if we could buy the pieces and she agreed after we asked if it was Home Goods policy that dishes be held for employees on the clock because this would not be done for the customers. As we were leaving the store the three female employees were yelling at us “How much are you going to sell them for?” I don’t sell Rae Dunn. I barely have enough for myself as I had to drive to drive three hours to this location from my rural mountain home. I don’t appreciate this treatment.
I had the same issue. Some items did come out but the lady kept the cookie jars and said they were for employees? I’m confused on why these wouldn’t be sold. Its actually making me dislike home goods. I also wanted to buy a 500 dollar console but no when they called another store it took 2 seconds for the person to check?? Yeah sure. I can take my business elsewhere I suppose. Customer service is non existent at this place.
Downey CA.
I love to shop at Home Goods, I believe I decorated my house with everything from your Staten Island store on Hylan Blvd. I don’t have a problem with the store or its merchandise; I have a problem with one of your managers Maureen Russo. A manager is suppose to be courteous and attentive to customers! I have witnessed myself many times where Ms. Russo stands around talking to other workers crudely about sex and other topics or subjects that shouldn’t be spoken around customers! When I was there I seen mothers with small children in the aisle and elderly ladies that looked at me with horror and embarrassment! I tried to make complaint in the past as have other people I recently found out. Manager in your store is supposed to represent the integrity of the store correct? This store is a huge part of our community in Staten Island NY and having a manager who is crude and socially unacceptable is very disappointing. While talking with other customers and a few associates that work there I found out Maureen has poor work habits to go with her foul mouth; she comes in late often and abuses her position by giving easier jobs and better hours when she can manipulate the schedule to “her friends” at the store! She even had one of her employees Angela move into her house! So she as a manager has a worker living in her house and getting her more hours at work to ensure she gets her rent money- that’s the way many associates who work feel ! I am not sure if it’s true but there is a slim chance that it’s true because the appearance of impropriety is there! Because I take pride in my community and Home Goods provides jobs to many people who need a job it is infuriating to me to see this manager abusing power for her own benefit! I was also sickened to find out this same manager who is lazy and belittles customers also abused your company by exploiting her husbands medical crisis for financial gain and time off of work which should have been to be with her dieing husband! Home Goods sent this Manager Maureen Russo home to go spend time with her husband while he was struggling to live! She was giving time off work with pay and I personally know she went to hospital briefly then her sand the associate from the job Angela would go out for pedicure and out to eat and out for XXXXtails! Isn’t that stealing from the corporation? Being paid and time off to be with her husband but she was out having a party ! Her husband died alone she was not there at hospital and Maureen Russo and Angela were not at work either! I love Home Goods because they take pride in their store and their merchandise and work hard for the community where they have stores; I wish the store on Staten Island would take pride in whom they have working there! In this economy with many people in need of jobs I am sure they could find better workers then Maureen Russo one who won’t be so rude and crude as well! Thank you in advance for looking into this matter because myself and many other customers who pay a lot of money in Home Goods are tired of being embarrassed and ashamed when she is making distasteful comments and noises in the isles infront of mothers and grandmothers!
Thank you
Tracey
We have had an issue going on quite some time at your Farmington Utah Homegoods in regards to all of your Rae Dunn Inventory. You have employees being bribed and on a first name basis with a particular customer Erica Cooper. One employee specifically Anna who says she does all the inventory also has Erica cell phone so that when shipments come in, she is texted for her to come before it’s even out on the floor. She comes and spends hundreds of dollars on all the Rae Dunn items and then the store is left with whatever she doesn’t want or nothing at all. There are other employees that have created a list and if your not on it your not called for inventory. The store manager has no problems with this after saying to him how unfair it is. The customer is promising other customers that she will share with others what she find and only up charge for fuel. So rather than let other customers choose what they want and have any chance of picking something out we have to fall into another line to see if we may or may not get something. We are all ready to go to social media with this if it does not stop!! You call and ask if any thing is there and they tell you no but then go to the store to find two carts full of all rae dunn for one person. Out right lies, it’s unprofessional and it’s getting ridiculous. No one in that store seems to care and it’s giving HomeGoods a bad name.
Omg! I am standing in Homegoods right now talking to the Manager and while talking to him three people have called looking for Rae Dunn. Associates are taking to items out of the back and holding it for the callers. Yet here I am driving 45 minutes and arriving at 9:20 in the morning waiting for the doors to open and I’m told I’m too late! B.S. – The stuff doesn’t even it the floor. This is bad business! Homegoods it’s time to fix this!
I recently had two very bad experiences at the Home Goods in Omaha, Nebraska. I went there a few weeks ago and was going to purchase a dog stroller. There were only a few out and they were all marked up pretty bad. I asked the nearest associate if they had any in a box in the back and her response was just ‘No’, didn’t check or anything. Then I asked if they would give a discount of some sort since it has scratches all over it and she couldn’t have been more rude about her response. She said “no we don’t do discounts” umm ok? She could have at least pretended to go ask a manager. I left feeling very annoyed, if she would’ve been nice about it I probably would’ve still purchased it.
I decided to give it a second shot a few weeks later and asked an associate for a manager right away. The associate was very nice and noticed all the scratches on the dog stroller and said “Oh, that shouldn’t be an issue at all, normally we give a 10% discount if it is scratched or defective” she went to go get a manager and the manager came storming over looking annoyed like we were bothering her, she said “yeah what do you want?” I explained the situation and said would you give a discount since there are scratches all over this? She claimed to not see any, so we pointed them out and she tried to wipe them off–they didn’t come off and she said “No I am not giving you a discount for that” she was more rude than the first person I dealt with.
I come to this specific home goods all the time, I have spent hundreds of dollars here. It is safe to say I will NEVER be returning to a home goods store again, you have completely lost my business.
I felt like I needed to express my complaint because I should not have been treated the way I was, not only once but twice. It was like I wasn’t even a customer. I am still in shock about how rude the associate and MANAGER was to me. Home goods employees should go through some training classes on how to treat customers, because this is NOT ok.
Hello, I visit the homegoods in corpus christi daily. Recently, I noticed a store manager had a cart full of Rae dunn items. I asked him where he got it and he never answered. To make matters worse that same night I noticed everything he purchased was advertised on ebay. Now I know this is against policy. Something should be done because this is not giving customers a fair chance at these hard to find items. And for a Manager to abuse employee discount and make a profit via ebay is uncalled for. I hope this does not continue to happen.
This is also happening here in Brevard county Florida.
I am disgusted with this practice. When is Homegoods going to fix this?
On Tuesday, January 24, 2017, I went to the Home Goods in Rockwall, Texas to purchase a chair that I had seen on Saturday, January 21, 2017. Upon visiting the store, they did still have the chair and it had a white price tag of $299.99 stapled to the chair and a green and white tag was stapled on top of the white tag that read $229.99. I got a sales lady to assist in taking the chair to the register and when it was rang up it rang up for $299.99. I told them that is not the price that the chair shows to be. They called the manager to the front and she argued with me that the $299.99 was the correct price. I told her it was false advertisement if she did not sell the chair for what it was marked at. She ripped the tag into many pieces and said she would not sell it to me for that price that I should do the right thing and pay $299.99 for the chair if I wanted it. I told her she needed to do the right thing and sell the chair for what it was marked for $229.99 or I would sue the store for false advertisement. If you notice in the store, if she didn’t take my advice and take the green tags off merchandise to avoid a lawsuit, there are many items that are marked this way. In the end she did honor the $229.99 and I purchased the chair. Home Goods needs to stop false advertising before they end up in court.
I spent a little over 30 years in the military (Navy). My wife and I have lived and shopped in the Denton, Texas for over 10 years. We shop at “At Home”, Kirklands and many other home decor stores. Your stores (Home Goods) and just one other don’t honor the military by offering them a small discount to recognize their service to this country. My wife and I shopped at the Highland Village store and when we were told that Home Goods doesn’t give discounts to veterans, we put our goods down and shopped at “At Home”. Until you decide to change your policy, and start honoring the military, we will never shop at Home Goods again.
My wife Adriana Macías and I stopped by Homegoods 159 fletcher pkwy El Cajon ca 92020 Saturday afternoon 11/26/16 at about 6:30pm to shop after church for some pillows.
We grabbed two of them. Unfortunately, neither had a price tag on them. My wife took one to the register where Tsiana kindly found a similar pillow for $25.00
She said would ask manager about price and came back stating manager Suzanne Snyder told her price would be $29.99 for each pillow. This did not make sense to us so we asked to speak to this manager.
Long story short, Tsiana explained to us manager, Suzanne Snyder was busy. We asked again that we wanted to talk to the manager and to our surprise she refused twice.
My wife and I went throughout the store to track her down. Sadly, it seemed ridiculous a customer, the lifeblood, of any business would refuse to see a customer.
Mrs. Snyder finally can to the front register to see us. We asked why would she want to charge us $29.99 for a pillow that looked similar in size and style for $24.99? My wife and I wanted to purchase a pair.
To our surprise, this manager said she had seen one earlier for $39.99? I said to her okay? Please show me? She couldn’t and could clearly see she was lying to us.
We felt disrespected, lied to and somewhat belittled by this manager.
Is it not a manager supposed to be courteous and attentive to their customers? For us it was never about the money. My wife stop by this store at least twice a month and shop hundreds.
The main issue here is the way we were treated by Suzanne Snyder.
My wife and I left this store and decide to
Go shopping at homegoods in sports arena.
I would greatly appreciate if someone in corporate office contacts me via email or my personal cell phone (619)398-6XXXX ASAP.
This person should not be a manager and would hope she would at least apologized to us. But like she told us when she refused to come see us? I can’t split myself in half!… all my wife and I wanted was a fair price for a store we go there often.
In any sense, very sad and horrible customer service by a manager who is supposed to set an example. Tsiana, on the other hand sohould be commended as she appeared to have common sense even apologized as she did everything she could.
Your dissatisfied customers;
Mr. Palacios
Same type of experience from store in Alpharetta GA
I WORK AT HOMEGOODS AND TODAY MY MANAGER TOLD ME TO LIE TO A CUSTOMER. YES–LIE. I WAS SO APPALED. THIS IS NOT OKAY I FEEL I CANNOT MORALLY WORK HERE ANY LONGER. I am sorry for your experience. Lie for the sake of PROFIT?! no. Not. Okay.