Aubuchon Hardware was founded in 1908 by William E. Aubuchon, a French Canadian immigrant with a 5th-grade education. Today, the company operates more than 109 stores throughout New England and the upper state of New York.
The company’s focus is on do-it-yourselfers and home repair, rather than new home builders and contractors. Unlike many other retailers, the company fared the recession of 2008 with a healthy bottom line, although the company did close one distribution center in August of 2017. The company is the oldest family-owned and operated hardware store in America.
Aubuchon Hardware is still owned and operated by the Aubuchon family, with grandson William E. Aubuchon III currently acting as CEO.
In March 2022, Aubuchon Hardware acquired Welch’s True Value Hardware for an undisclosed amount.
Aubuchon Hardware maintains a corporate office in Westminster, Massachusetts.
I stumbled across this page while looking for a mailing address for Corporate.
I wanted to send some praise to the Lunenburg Aubuchon store. The attitude, knowledge and attention that is given to every customer who enters that store is incredible. Bob Alden clearly promotes the values that Aubuchon prides itself on. His service has been the deciding factor for me to shop at that location on many occasions.
Although Maki Lumber, Rocky’s Ace, Sabourin Hardware and even Home Depot have been convenient options (and sometimes cheaper), I would rather support a business that clearly strives to serve the community. I am in the Lunenburg store multiple times a week and have always been met with a positive attitude and willingness to help me find what I need to complete my project, whether it be available in store or not.
Like Walter King, I had a bad experience at that same store.
High handed, arrogant and rude.
Lisa the manager didn’t apologize, just excused her rude employee by saying “there’s a pandemic going on”!
Really?
NOW you realize that?
I’m done.
I complained to corporate, and have heard NOTHING back yet.
Fine, I guess you don’t need my business.
There are plenty of other little hardware stores that will appreciate my business.
Today I went to Aubuchon Hardware on Cotuit Road in Sandwich. I’d placed a telephone order for curbside pickup but when I got there, they weren’t answering the phone so I put on my mask and went in. What I saw shocked me. Not a single employee wore a mask or face cover. I asked a young man who worked there why that was. His answer (in my face not two feet away) was a defiant “it’s not required”. I am totally furious beyond words!!
I understand that wearing a face covering isn’t REQUIRED but we don’t wear them to protect ourselves, we wear them to protect EVERYONE ELSE! That includes our doctors, our nurses, our police and fire personnel and our families. The arrogance is mind boggling. I can’t for the life of me understand why a company like Aubuchon doesn’t require their employees to cover up. I have been a loyal Aubuchon customer for years, always choosing to shop there rather than the big box stores because I’ve been committed to supporting local businesses. NOT ANYMORE! Starting right now, I will no longer give them my business and I encourage likeminded members of the community to do the same. I will not return as a customer until such time that this company makes a public commitment to enforce this policy for the good of the community and their employees. I encourage people who feel as I do to contact the company CEO, M. Marcus Moran, Jr., the CFO, Jeffry M. Aubuchon and COO, Daniel P. Aubuchon at corporate headquarters. The general corporate email address is: corporateofficehq.com/aubuchon-hardware-corporate-office/ and the postal address is: W.E. Aubuchon Co., Inc., 95 Aubuchon Drive, Westminster, MA, 01473.
LOVE hardware stores! Had been receiving via email( once a month ) a coupon for one free paint sample size. This is the 3rd month that I have not rec’d one. It happened one month in 2018 and when I called was told they had discontinued the program…. but since I was already on the program I would continue to receive the coupon monthly by email. And I did until July of this year. I just called and he operator said program had been discontinued……. I know that…so asked to speak to someone in corporate…Left a voicemail…and hope to start receiving the monthly coupon again. I would hope that if they were going to stop the program for those who have been on it for years they would at least let them know by an email… but business is not run like it used to be.
I finally called the Executive Office yesterday 9/13/19 and explained the situation to them and the lady that I talked to asked Bernie Aubuchon, if we could have the display cabinet and he said yes. I asked if she would call the Tupper Lake store to notify the Manager about it and she said she would call him and notify him that we could have the display cabinet for our museum! It pays to make a phone call to the Executive Office.
I am Vice President of Tupper Lake Heritage Museum. In June, one of our board members saw an unused display cabinet in an open storage bay outside your store. She went in to ask the store manager if it was available for sale or donation as our museum was opening and we needed display cases. He said he would contact his boss and let her know. She would go back to the store and he would say his boss had not been available, was on vacation or always had an excuse why he couldn’t contact him. I went in during the first week in August and asked if I could have the phone number of the corporate offices.as I wanted to find an answer about the display cabinet. At first he said no, then smiled and said he would ask as everyone was very busy. He said to come back in a week and he should have an answer. I went back and he said he thought they were going to donate the display case to someone in Mass. and he was going to suggest that since it was already in Tupper Lake why couldn’t they donate it to the Tupper Lake Heritage Museum. After having been in the store numerous times asking about the display case and never getting a straight answer, I decided to write to your corporate office to see if I could get a n answer in a timely manner. We even had an previous employee of your store stop into our museum and suggest thar we try to get the display case as it was just sitting in the bay unused.
Thank you for your time in reading this e-mail.
Dian Connor