Girish Mathrubootham had been working for Zoho and was developing an onsite helpdesk system when he read a news article that Zoho had raised prices as much as 40 percent and how unhappy customers were. One comment, in particular, struck home, and Mathrubootham decided to create his own corporation.
Freshworks is CRM software that is cloud-based. Generally much more inexpensive than in-house software, Freshworks is easier to integrate with all other platforms and products that the company offers.
Freshworks maintains a corporate office in San Mateo, California.