When Fredrick Smith was attending college at Yale in 1962, he was arguing with a professor about a business model for delivery service. He imagined that he could ship packages at night when airports and roads were less crowded. That idea lead to the founding of one of the largest delivery services in the world.
FedEx was founded under the name Federal Express in 1971 by current CEO Frederick W. Smith. The company began by offering document and small package service to 25 cities via Falcon 20 jets.
The company was incorporated as the FedEx Corporation in 1997 when the company acquired Caliber Systems Inc. This lead to a larger service offering than just express shipping. In 1981, the company became the first to offer the Overnight Letter service.
By 1983, the company had reached $1 billion in revenue; the first company to do so without mergers or acquisitions.
FedEx purchases The Flying Tigers in 1989 to expand their international capabilities. 
FedEx officially adopts their well-known moniker as a replacement for Federal Express in 1994.
In 2000, the company acquired Tower Group International.
FedEx Express and the U.S. Postal Service forge a public-private alliance in 2001, one which allows FedEx Express to provides air transportation of some U.S. mail and places FedEx Drop Boxes at post offices nationwide.
In 2004, the company acquired Kinko’s and re-branded them as FedEx Kinko’s.
In June 2019, Dollar General and FedEx announced a partnership which would allow customers to use their local Dollar General store for pick up and drop-off services.
The company announced weak quarterly results in June 2019, losing $2 billion. FedEx warned that continued weak global trade will hurt overall profits in the coming year.
On July 3rd, 2019, FedEx announced that it would not renew its contract with Amazon.
Today, the company operates several divisions worldwide, including FedEx Ground, FedEx Express and FedEx Freight. The company currently employs nearly 400,000 workers.
In 2016, the company posted annual revenue of $60.319 billion. 
History
When Fredrick Smith was attending college at Yale in 1962, he was arguing with a professor about a business model for delivery service. He imagined that he could ship packages at night when airports and roads were less crowded. That idea lead to the founding of one of the largest delivery services in the world.
FedEx was founded under the name Federal Express in 1971 by current CEO Frederick W. Smith. The company began by offering document and small package service to 25 cities via Falcon 20 jets.
The company was incorporated as the FedEx Corporation in 1997 when the company acquired Caliber Systems Inc. This lead to a larger service offering than just express shipping. In 1981, the company became the first to offer the Overnight Letter service.
By 1983, the company had reached $1 billion in revenue; the first company to do so without mergers or acquisitions.
FedEx purchases The Flying Tigers in 1989 to expand their international capabilities.
FedEx officially adopts their well-known moniker as a replacement for Federal Express in 1994.
In 2000, the company acquired Tower Group International.
FedEx Express and the U.S. Postal Service forge a public-private alliance in 2001, one which allows FedEx Express to provides air transportation of some U.S. mail and places FedEx Drop Boxes at post offices nationwide.
In 2004, the company acquired Kinko’s and re-branded them as FedEx Kinko’s. In June 2019, Dollar General and FedEx announced a partnership which would allow customers to use their local Dollar General store for pick up and drop-off services.
The company announced weak quarterly results in June 2019, losing $2 billion. FedEx warned that continued weak global trade will hurt overall profits in the coming year.
On July 3rd, 2019, FedEx announced that it would not renew its contract with Amazon.
Today, the company operates several divisions worldwide, including FedEx Ground, FedEx Express and FedEx Freight. The company currently employs nearly 400,000 workers.
In 2016, the company posted annual revenue of $60.319 billion.
No wonder this “company” has no searchable profile with the BBB. I have a laundry list of grievances with them for driving by my house while being chased down, as they mark my package with “recipient not home.” Wow…75% of the delivery completed, I mean they drive right by my house!
My recent is BLATANT FRAUD WITH INTENT TO RECOVER DAMAGES. We had an expensive item sent to us by Fraudex. I can’t believe today anyone contracts this business to 75% deliver anything. The item was scanned as sitting in my hometown for a few weeks. We called about it, and were told it was lost. Let me guess why….because it was a heavy box? Very likely.
Next step, we called the shipper and were refunded our money for the product and its extended warranty, and the shipping cost, over $400.00 USD. Then oddly enough within a week received a notice that our package was delivered. Really? OUR package? Barcode scanned and left on our actual property?
Are pigs flying in Hell? Answer = NO.
The package scanned was a small inexpensive order for a person down our street (I looked, it was not a $400 comparable item, but YARN inside the box.) SHADY maybe? Trying to get out of paying back the business its $400.00 in LOST items?
How did the driver scan that our $400.00 package was delivered, but handed us someone else’s $2.00 crap? The answer FRAUD. Needless to say, NOBODY EVER CAME TO PICK UP THAT PERSON’S ORDER, so that store also experiences financial loss!
Bought a rare collectible for my brothers birthday present Sept 4th. Seller shipped it 2-3 day Fedex on Sept 7th. It crawled across the country at a snails pace, until it finally came to The Dalles Oregon, and hour and twenty minutes from my house in Portland on sept 16th. The last scan was Friday Sept 17th as “en route to portland”. Then nothing. Vanished. “No expected delivery date”. So when I called Fedex, they told me to file a lost package claim, to “speed it through” the system so it would be delivered faster. today on sept 20th when I call back to find out what is going on, customer service tells me they couldn’t find it and that I need to contact the seller to initiate a claim. How exactly does a package sent 2-3 day mail take over 2 weeks to Almost reach its destination? And then how does it make it all of the way across the country to almost within an hour of its destination, and then vanish entirely without a trace en route to its final delivery? What kind of delivery company considers that acceptable? You have fulfilled no part of the services you were paid for, and acutally not only not delivering a time sensisitve important package on time, but end up losing it entirely withing an hour of its final destination. There should be footage of the facility where it was scanned through, and you should know the name of the driver who last handled it from the scan. I expect something to be done about this. I have put up with sub par ahipping services from you for years, but this is absolutely unacceptable.
tracking number is: 283371946797
FedEx is a freakin joke! They were 2 days late on a prototype for a big music company and I lost a million dollar deal. I asked for a refund and 1st got the run around and dealt with some EXTREMELY rude customer service ppl, THEN was told I couldn’t get a refund. All because the Midland, TX warehouse CANT freakin read! I will NEVER use FedEx again. I will also be discussing this with my lawyer. I have more then enough evidence to sue.
Good Afternoon Mr. Subramaniam,
I would like to share an incident that happened to me today that involved reckless and unprofessional actions of one of your drivers. Since early this morning, and throughout much of the day, I had been on the phone / FedEx because I was awaiting a package (a work computer) that was supposed to be delivered 08/02/2021. To my surprise, NO ONE I spoke with could or would make an attempt to call the facility and speak to someone on that particular hub.
According to the tracking information, the driver stated they made a second attempt, yesterday 08/02/2021 (but this was the first “so called” attempt and didn’t knock on the door or anything, just walked up the driveway and put a tag (the first such tag, nor was a previous door tag recorded)on the door). At the time they said they were there (scanned the package , obviously off site), I was sitting in my driveway watching the kids play in the yard and talking w/ my husband. I had been there for 15 minutes prior and remained there for 15 minutes after. Then my husband and kids were still outside for another 30-45 minutes. Once inside, they were right near the door.
Forward to today. Approximately 1:10/1:25, I heard a CRASH in my driveway and ran out to see the FedEx truck had hit my drive/ with their back bumper as they rushed to back up in my driveway, from a busy street. They never got out of the truck, but instead, leaned out to see what they had hit. I yelled down the driveway (20ft from my doorsteps) that I was there and started to walk down the driveway. When they saw me, they barely got back upright in their seat before they put the truck in gear, spit rocks and “hauled freight” out my driveway and down the street so fast that by the time I got to the end of my driveway (which wasn’t easy for me because I have RA), he was so far down the street that I couldn’t even see him. Thank goodness I wasn’t closer to the package car, and that there were no vehicles or pedestrians in their way or this would have been much more serious.
I immediately contacted customer service… again.. but finally contacted someone that cared about their customers, named Yevette (in Philadelphia), who contacted the hub and she called me back to say that they were making the driver come back..it is now 3;06 and I haven’t seen them. I have been sitting in my drive this whole time. WHO DOES THIS!!! FedEx of Winchester, VA .. that’s who…
I don’t even live in Winchester. I live an hour + away.. (so not sure why it was sent to that hub)… But I do know that the management and the drivers at that center are NOT ABLE TO DO THEIR JOB…!!!! This facility has a poor rating and many reviews like mine. So you can look into it more closely,.
Thank you for the attention that I am sure you will give to this serious matter.
Dear Chris Jackson:
You can email him directly, they don’t read this stuff! His DIRECT EMAIL is RSUBRAMANIAM@ FEDEX.COM
Good Luck!
This Corporation is the worst.
The Corporate Number is
(901) 369-3600, REQUEST EXECUTIVE SERVICES…They will also escalate your concerns.
510948797977 Order Updated to a later delivery date….I stopped using FedEx, personally, several months ago. Delivery service has failed. Maybe 4 out of 10 packages would arrive on time. That is a terrible hit rate…unless you are a MLB player…Ha!
This package was sent to me so I had zero control how my precise item would be delivered. I get the schedule delivery date of today, 6-17. I checked it yesterday nothing had changed. I check it today. the day of delivery, and it has changed to tomorrow. While it just sits in the same spot for nearly a day just an hour away.
Again, I personally have stopped shipping with FedEx because of this exact handling of my package.
I was debating whether I should put my tracking number in my email to you, because after reading several of the complaints below it just seems like you don’t care at all about your customers. But I’m putting it in anyhow, maybe just maybe you read this and follow through so that this doesn’t happen to anyone else. Tracking # 513854724138.
How can FedEx still be in business this long? This is the second time that this has happened. This package was second day air and when tracking it several times today, it stated all day long to be delivered by 8 pm, at 7 30 pm I checked again and it came up incorrect address and guess what it was put in around 3 49 pm today, this is what happened to another package that was overnight and it was medicine, which I never got . I get a call from the Waukegan, Illinois office telling me it was an incorrect address. I called the shipper back and told them to cancel the order. It was medicine for overnight delivery. Tonight same crap, but they did Google my address and yes it was correct.. it’s ironic that each time address came up incorrect it was put in around the same times it is because the driver wants to go home and doesn’t want to deliver remaining packages so he takes them back and said incorrect address. Yet they still get paid for overnight and 2 day air but packages are not being delivered by the correct time frame. Tonight I called up the Waukegan office and told him that this is the second time that this has happened and he said that they googled my address and yes it was correct. I told him i know that it’s correct, I’ve been coming to this address for 18 years! Either they need to get this driver GPS or fire him and hire someone who’s willing to do the job. Or is it FedExs fault with time constraints that this driver can’t meet and any packages not delivered go back to Waukegan, Illinois office with some flimsy excuse. Now it’s to the point that I’m going to ask how they ship and if they say FedEx, sorry can’t do business with you. I believe that FedEx must really offer some low rates for a lot businesses to ship with them even though they also have a lot of complaints about FedEx too. Wake up FedEx how much longer do think you can keep up this charade before these corporations get tire of all the complaints! And yet you’re still in business!!!!!
To whom it may concern,
I hope this letter find the appropriate person to handle what I think is a major injustice. To make this short as I can I shipped a company package (Nissan North America) in June 18, 2020. This package was a very important and essential part of our production. This package was overnighted and was requested to have it overnighted back to ensure that particular part of our production stayed steady. When it did not arrived in a couple of days, we immediately got on the phone with FedEx. We was told that it could have been a mixed up in the Memphis hub. I notice that it did not arrive the next day after that so I called FedEx again. After three phones calls in the month of July, we was told that the missing package was being investigated. FedEx assured us that they would contacted us as soon as they found something. That third phone call we was told that the package was found and to call 901-369-3303(FedEx overage dept.) and arrange for them to return the package back to the sender which would happen to be me. I called that number, spoke with a Jacob and supplied my name, number, and return address. No one never called me back. The month of August produced another investigation and still no return phone calls. After a few more phone calls in August, I still received the same promises to call with updates on the package. September came our way and prompt me to call again. This time I was told that the package was found AGAIN and would be on it way. When the package arrived, it was not even my package. We sent that package back, gave FedEx another call, and had to hear the “WE ARE INVESTIGATING AND WILL GIVE YOU A CALL WHEN WE FIND OUT WHATS GOING ON”. Same as before no calls to explain the situation. I ship hundreds of package a month so I am very familiar with FedEx and never experience a problem like this before. In November, I called again and now they FedEx explained that the package was destroyed months ago. I could not believe it after all the phone calls I made personally. I filed the claim immediately. One problem I have with this is that I wanted to file the claim months before it got to this point, but I was told not to until the investigation was done. I Finally File a claim in December and waited for FedEx to get back with me. January I called back and did not take the “I will call you back “message and asked to speak with someone in charge. I ended up getting patch over to a Judy. She explained that she was part of the customer advocate team. She assured me that she would get the claim to the right person responsible for handle the claim. The month of February came and I spoke to a Josh. He told me that he works in claims and he could not figure out the problem them transferred me over to Keith in the claims dept. I feel Keith honestly tried to better the problem but explain that it was some type of technically error taking place and he had to forward it to his supervisor Janice. I call back right at the end of February and spoke with Jake from claims and he mentioned the same error Keith did and he would forward the claim back to Janice. I call again at the beginning of March and was fortune enough to speak with Jake again. I was told again about some technical error and he would again forward the problem to Janice. I then get a call for a Terry in claims and she told me that my claim was denied because I waited too late to file the claim and they had no communication from me until November. This is simply not true. After that she didn’t have any compassion or understanding about this list of communications with FedEx that I have been penning and compiling since June 2020. After she denied my claim, she kept repeating the same phase “sorry for your inconvenience but it is nothing we can do”. I believe this is very unfair to the consumer who spends thousands of dollars a year with your company. I would be pleased if someone reached out to me to help explain why this problem occurred especially when I was contacting FedEx serval times a month. Than y you for your time and effort it is truly appreciated.
Tarrin Gibbs
Senior Calibration Technician
Nissan North America
(601) 407 8247
Tarrin.gibbs@ nissan-usa.com
Tracking Number: 8142 3626 6392
I would report to the BBB and report them to the Attorney General in your state. When you pay to have packages delivered to customers or you yourself and you get the “pass the buck” answer, time to go higher and let the above 2 do the work. FedEx customer service reminds me of the movie “ The Rainmaker “.
My package was dissipated after departed the office
Feb 4, 2021 6:30 AM Departed FedEx location FEDEX SMARTPOST EDISON, NJ
Shipment Details
Ship date: Jan 27, 2021
Destination: POTTSVILLE, PA, US
Service type: FedEx SmartPost Returns
Weight: 2.1 lbs / 1 kg
Shipment Travel History
Date/Time Activity Location Details
Feb 4, 2021 6:30 AM Departed FedEx location FEDEX SMARTPOST EDISON, NJ
Feb 4, 2021 12:25 AM Arrived at FedEx location FEDEX SMARTPOST EDISON, NJ
Maybe someone can help me, please?
Yeah fedex is a joke terrible at shipping ill never use them again
FEDEX SMARTPOST EDISON, NJ
My package №9202394653082936159378 was in the FEDEX SMARTPOST EDISON, NJ ,February4 2021 and after never was delivered to shipping addres in Pensilvania.
Maybe someone can help me ?
I am writing this is email because I am very frustrated not only with the FedEx delivery driver that is on my delivery route but how my problem has not been rectified after I have made several complaints through FEDEX customer service. I have footage of his blatant disrespect captured on my Ring doorbell of the FEDEX driver on my route. He has left a 65-inch television on my porch and is constantly leaving packages on my porch when I have advised for all packages to be left at my rear door via the FEDEX app. I also put a note in bold letters on my front door because the delivery driver continues to do it. I spoke with the driver he was apologetically nasty and told me he wasn’t doing anything and to have a nice day. I live on a very busy street and my packages get stolen because it is such an easy target because my porch faces a busy flow of traffic. I have not had this situation rectified so my next step is to bring this issue of concern to corporate. I have about seven videos through the ring doorbell which shows the driver leaving packages and how he becomes more vindictive after I called and made a complaint. He started throwing my packages hard on my porch which damaged the contents inside. I pay for FEDEX services and I will try my best not to use FEDEX in the future because of how I’m treated for a service in which pay for.
As a public service worker, I am often not home to obtain my packages. As a Law Enforcement Officer, I deal with people daily and I am never nasty to civilians as he was to me when I requested my packages be left in a safe and secure area of my home.
I’m sending these videos so that you can see that he is not following the instructions of the app or the fact that I have a sign posted on my front door to leave packages at the rear. Now since I’ve complained he just doesn’t leave the packages at all. I just don’t understand why these games are being played with things I have purchased and paid to have delivered. It’s not fair to the customer at all. Also, in one of the videos after my complaint you can see him clear as day throw a package on my front porch had causing the contents inside to be damaged.
I’ve attached a ring coverage in this email because I would like FEDEX to be aware of what type of delivery driver they have.
Yup they dont care about you or your package they suck at this
On 12/8/2020 at 6:06pm they scanned my package as delivered and didn’t. My husband was in front of the house at the time I received the notification. No FedEx truck or package in sight. Called the useless customer service only to get scripted service and judging by the emails I’m receiving instructing me to contact the shipper on 12/11/2020, it doesn’t look like any effort will be put in to locating it. Now that my delivery has been scanned as DELIVERED, there is no way for me to track it. It could be dumped, lost or stolen by the FEDEX employee responsible for delivering it. Where is the accountability and repercussions for the drivers who fail to uphold your companies mission to the consumer? Just because the consumer/merchant can file a claim for the missing deliveries doesn’t make it alright. It is deceitful and disgraceful to allow this type of business practice to continue year after year and make no effort to put an end to it. The drivers are either over burdened, lazy or thieves. I have experienced this frequently over they years and I’m tired of the nonsense. Next stop is the media. My tracking number is 399503302843. This is my third attempt posting my complaint on your corporate site and it keeps disappearing. What gives? I will continue to cut and paste this until I get a response or my delivery.
On 12/8/20 at 6:06pm they scanned my package as delivered and didn’t. My husband was in front of the house at the time I received the notification. No FedEx truck or package in sight. Now that it has been scanned, I can’t track it. It could be dumped, lost, or stolen by the FEDEX employee responsible for delivering it. Called the useless customer service only to received scripted assistance. Judging by the emails I’m receiving instructing me to contact the shipper on 12/11/20 if my delivery doesn’t arrive, it doesn’t appear that I will receive it. Where is the accountability and repercussions for the employees when they purposely fail to deliver on your company’s mission to the consumer? Just because the shipper/merchant can file a claim for missing deliveries does not make it right. It is deceitful and disgraceful to allow these types of business practices. Year after year it continues and your company does nothing to change. Next stop will be the media because I’m tired to the nonsense. My tracking number is 399503302843.
Same thing happens to me all the time ! I’m so over it
I am disgusted at the drivers employed by FedEx. I scheduled a delivery today as the package needs to be signed for. I was on my porch, watched the driver drive by and park 2 houses down, and then mark my package as undeliverable; as I was on the sidewalk calling to the driver. I spent 50 minutes arguing with a customer “advocate” and was put on mute for 24 minutes. Second call, I was promised a callback by a local supervisor and NOTHING. I’ve spoken with 6 people and now have to wait on my porch for 12 hours and hope the driver decides to do his job tomorrow.
Hello FedEX, It has come to my attention that you pay your employees on a Pay Card account. This is very new to me. So, I also see that by doing this you are doing your hard working employees a disservice. Specifically, you are denying them the right to build a good credit score, because are saying on banks fees. Shame, Shame, Shame on you. Memphis as a whole is in a detrimental economic crisis and has been for decades. I’m not saying there’s not responsibility on the person, however you have set them up for generational failure to improve their economic lives. I’ve been visiting your cities for work for the last 4 months and don’t understand how You and the politicians continue to allow this to happen. This type of institutional process keeps people in dire economic straits. One of my mentors always told me, that you can never go wrong by doing what’s right. You know the damage this does to the citizens of Metro Memphis, yet you continue to do it. Why? I can only surmised it’s because of your greed for money and to keep the people down. You may deny this, but the facts state differently. I understand that You are not the only company that has this practice, but you are the leader, so why not change your practice. The Truth hurts, but it will heal the people and you therefore will reap the benefits. You also have work directly through several Temp Agencies which allows you to save on payroll and benefits to those individuals. Yes, I believe you have a great benefits package for your people. If you don’t believe what I’m saying is true, then do your own unbiased research. The answer is to stop allowing your people to have their pay early on this pay system & help lift them out of poverty. Then you will truly become greater than you think you already are. Remember, the system that you current have, forces your employees to be charged all types of fees for actually transferring the money into a Brick and Mortar Banking Institution. It doesn’t allow many of them to improve their lives. Your are not only to hire them, You are to improve their lives with education and learning. You know the power of human behavior, giving them a carrot but there’s poison on the tip and the end, but they can’t taste it, so they keep eating. I beg you to do the right thing
My package is five days late. Fedex doesn’t care. I’m tired of lies and promises. Been on phone all week. Me calling. Not one call from them
Yup apparently the word fragile on a package means “lets see how fragile” they destroy everything i ship im out of business because of them
My wife and I encountered a RUDE delivery employee today (5/20/2020). We saw him coming and were standing on our door step. He started to walk across our mulched and freshly planted yard and we asked him to stop. In FACT, I put my hand up and said “NO – don’t walk there it was just planted.” He walked THROUGH THE YARD and then said, “if it was freshly planted, you should have had tape up.” I have had SEVERAL deliveries at this house and NOT ONE of the delivery personnel have EVER walked across the yard. He would not provide his name but his license plate number is Minnesota plate number YBN3951
IN ADDITION – he delivered packages to our house that belonged across the street! So he was RUDE and inefficient at the same time
I rarely use FedEx due to the lack of customer support/concern and incompetence of the employees. This is the second time an important package had been “delivered” to the wrong house. Not only was this package delivered two days late, the driver delivered it to the wrong house. I called customer service and the reps were rude and uncaring about the entire situation. The fact that theses packages were expensive items that were delivered to the wrong house is upsetting. The customer service with this company completely sucks and the way they handle issue THEY MESSED UP ON is unacceptable. I am losing out on business and money due to the pure negligence and incompetence of this company.
FEDEX has no knowledge of outstanding customer service. The virtual assistant was pointless! I am concerned about a package with the ETA “at the end of April 29, 2020. It’s 7:55 pm., California time. I would like my package before the alleged “WALKOUT” on May 1, 2020. No wonder your employees don’t support your organization.
Tracking Number: 61293150658741922673
FedEx, just received a package this afternoon. Driver did not knock. Left package between screen door and entry door. My door has a note posted, for the last 5 years that states to not leave packages unattended. Drivers don’t like the neighborhood because it is ‘bad’ but the leave unattended packages. If a package is stolen, because they did not complete the delivery, FedEx would be liable. I am disabled and my note is in big letters stating to knock and if no answer, which neighbor to leave the package. DO NOT LEAVE PACKAGE UNATTENDED. This note is address to all delivery services, UPS, USPS, and FedEx. If a driver can’t read or refuses to follow instructions, he/she should not be in the business of delivering packages. What I order is valuable to me. I don’t need my packages stolen. I also order my medication through mail and can arrive through any of the listed carriers. If your driver cannot cooperate, they should be terminated.
I am writing simply to express disappointment with Fedex home delivery. I have utilized fedex delivery manager online website instructions to set my preferences to “All deliveries to rear door.” Not the front, as my fedex deliveryman feels he wants to ignore the specific instructions he saw and also the sign on my front door that says, “ALL DELIVERIES TO REAR DOOR” not the front, the back!! what is so difficult. So, today he ignores all of those setting preferences and leave 2 packages ON THE GROUND where it had been raining and expected to rain at the front door!!! Just unreal the incompetency of fedex delivery. And no chat available, 2 hour wait on toll free number, and also no comment box other then this one to notify fedex of this terrible customer service. thank you.
At the beginning of February 2020 I sent a package to Beijing for my wife. FedEx needed a phone number to process it so, like a dummy I gave them my home phone number.
Now I get daily telephone calls from a FedEx person about a package I know nothing about going to a person I never heard of. I ask them what number they are calling and they give me a number I have never heard of.
When I tell the FedEx person they have a wrong number all that person does is hang up. Hours later I get another call from another FedEx agent with a different number and a different person it is going to.
I am sick and tired of getting sometimes two and three calls per day and all about packages I have nothing to do with going to someplace I have never heard of. When I ask to speak to someone higher all the do is hang up.
This has become harassment by FedEx and they continue to call.
I have tried to talk to their Home Office but they put me on hold for several hours and I never get anyone.
THIS MUST STOP!!!!
I didn’t choose Fex-Ex ground the supplier did. However knowing their reputation of mistakes and slipshod deliveries I put both my PO Box and my street address in the address I gave to the supplier.
Can you believe they still screwed it up? The last that was seen of the fuel pump I bought was when it was alleged given to the Post Office in McCall Idaho. I live in Cascade Idaho, and a fed ex truck drops packages to be delivered at the Cascade Post office. The package was last seen at the time it was turned over to the USPS in McCall.
I talked to a customer service representative named Devon, who kept blaming the Postal service and saying that is the route and the way they handle it. Now not only is that a lie it is a very stupid lie, because I talked to the Fed Ex driver who delivers on that route and he had just come from McCall before going to Cascade.
When I started insisting that I didn’t care about Devon’s pre-scripted explanation because I had talked to their driver and he said there was no reason for the package to be dropped at the McCall post office, and I wanted to talk to a supervisor He said he would not do that and then hung up on me.
I have been trying relentlessly to track this package down for over 8 day now, and made multiple calls to their customer service center. So, the last thing I wanted was to be told to go to the post office when Fed Ex ground gave it to the wrong post office in the wrong town. At present I am being ducked and my calls are being rejected, i.e. blocked at the computer by their customer service representative.
But that is Fex Ex’s customer service at their finest. What other companies call horrendous service, Fed Ex calls “standard Company policy.”
If he had been my employee I would have fired him on the spot, but I retired 10 years ago.
1/20/20
Although FedEx finally approved my claim (after 4 attempts) I wanted to let FedEx know how utterly messed up the Cargo Claims department is. Your people do not know what they are doing. They lie to customers, they make stuff up, and they all do this while trying to be as nice as possible. I did deal with some professional people that were completely hampered by your horrible system. That is, not everyone in the chain has access to the same information. This causes big problems. Team leader Trayvond in the DCA department was completely useless and is a poor example of what a “team leader” should be. Perhaps FedEx could fix the systems and communications problems and then train its employees to do a better job. After all, my claim was extremely straight forward. I did EVERYTHING that FedEx asked of me only to be denied for completely bogus reasons. It seems to me that you have set up a system to totally frustrate your customers so that they give up and go away. Please remember, I have choices. If you upset enough people, you won’t have much of a business.
My letter to the company about how horrible their company is.
On October 12, 2019 I placed an order at Walmart that required me to pay for 2 day delivery. On October 14, 2019 when the package was supposed to be delivered the driver pulls up to my house. My boyfriend goes out to get the package. After 20 minutes of the driver looking for the package he says “I am supposed to have a package for you but I cannot find it. Do you want to look for it?” Cosby said no obviously. The driver said that when he found it he would bring it back by the end of the day. At the end of the day I get an exception notice from your company stating that you had the wrong address. When I call to discuss the issue they had the correct address and the driver had lied and said he couldn’t deliver it because of a bad address. It was delivered first thing the next day.
I would like to point out that we never had any issues with receiving deliveries from your company until this point. Since this point however it has been nothing but continuous delays and the latest on really takes the cake per say.
My delivery that was scheduled for November 1, 2019 did not show up until November 2, 2019. My delivery for November 19, 2019 wasn’t delivered until November20, 2019. My package that was scheduled to be delivered on December 15, 2019 wasn’t delivered until December 16, 2019.
Here is where I have made the attachments and have cancelled the order because of your companies inability to do what they say they are going to do. My package that was set for delivery on Saturday February 8, 2020 never showed up with no explanation. On Sunday February 9 I received another email stating it would be delivered on that day. Again, the package did not show up and there was no explanation. I called yesterday and spoke to several people about this. On lady said she would make sure the package was delivered yesterday. It did not arrive and I got an exception email saying that it was because of the weather. The weather was in no way an issue for Sunday or Monday. Your company told me they would make sure I would get my package yesterday and I didn’t. I have contacted the seller by this point and told them what was going on. I also told them that I will return the item because I am tired of dealing with your companies constant lying. I received another email today saying my package will be delivered for a fourth day. I called and told your company to return it. If you cannot deliver it within 3 days I don’t want it anymore. To be honest if you cannot do it right the first time I don’t want to deal with it anymore.
I have told the seller that as long as they do business with you I will never order from them again. I will make sure I never order from a company that uses your company for delivery again. I realize that in the grand scheme of things it isn’t going to hurt your company in the least. I honestly do not understand why your driver doesn’t want to come to my home but I am fed up with it.
From experience I know that if the package hasn’t been delivered by 4:30 pm I know it isn’t coming. From speaking with your representatives so many times I know that the emails saying your package will be delivered is only generated when the package has been scanned to be put on the truck. There has not been any weather issues that would cause this package not to be delivered. I have been home the entire time and can tell you that your truck never even went by by house let alone try to come in my drive way.
I have never seen such poor service. I think if your company had reached out to me and been honest I would have been willing to work with them. But that never happened.
FedEx has gone down hill tremendously. Driver’s lie and say people aren’t home when they don’t want to pick up your package that’s been sitting on your porch waiting for 3 days. Customer service reps place you on hold with no intent of coming back to your call. Used to be a leader in delivery service, now they are the bottom rung – and they don’t even care.
Jim says …..on January 9th and 10th and today the 13th
Package is being sent back. Because fed express can not do there jobs ………JUST LAZY@!!!!!
100 % agree with you Dionne, I had a lazy fed express man just leave a note or garage door open january 9th , said they would return by 10:30 the next day, they did n it return by 11:00 , did not even ring front door bell ….never show up when they say they will , managers lie to cover for drivers
I use United States postal service , because Fred smith and his band of delivery idiots and service reps just do not care
Fred smith CEO 901 818 7500
Cazenovia , New York
I agree with you wholeheartedly. Lazy is an understatement, in my case they are LIARS. As will be understood by my comment: I just received an URGENT envelope that was for overnight delivery. 12 days it took. FedEx drivers are LIARS. The first driver said I was not home on 13 Jan 2020 when he tried to deliver. I was at my door as he was getting back in his truck, as my cameras will prove. He did NOT leave a thing on my door saying he was here, again as my cameras will prove. Since I had seen him, I tried three times to contact FedEx only to be told they could not help me without a tracking number. I had nothing, I didn’t know who the envelope was from. Today I received the URGENT envelope. I called the sender, advising I had just received it, and FEDEX had advised the sender that they attempted delivery on the 13th and 21st of January. A LIE which can be proven by my cameras. I was home all day on the 21st, and I have my RING doorbell and my security cameras to PROVE FedEx people did NOT come to my home. This envelope was of grave importance and the drivers lied about such a thing. I have NOT even been out of my home except for church on Sundays. That’s pretty bad that there are such incompetent people working. They should be left without a job, maybe then they’d learn what honesty is. I never expected this from FedEx.
FED UP with FED EX! I agree, drivers and other employees lie, make decisions without the customer authorizing those decisions… I bought a replacement phone for my LIFELINE service benefits. TracFone shipped it FED EX. FED EX delivered to wrong address. After I tracked my phone down an employee at the local Green Bay WI station sent the driver to retrieve the package then the driver was to bring it to my address (2 minutes down the road) Instead the driver scans in “refused” and brings it back to the station who then ships it back to sender.
Almost 3 weeks later I’m still trying to clear this mistake FED EX made, have them admit accountability, but they keep blaming the shipper! Refusing to refund me the extra money I paid to buy a temporary phone until they brought mine! Not to mention the time I spent tracking down my package, I’m like a private investigator now!
When I get to a certain point with an employee or agent or try to submit my documents and receipts they either disconnect, redirect and even lock up the website! I’ve talked to 6 or more employees including the local staff as well as “customer care professionals” and STILL get no where near a resolution!
Contact the Better Business Bureau to file a complaint on your behalf (I am) also I am contacting the FCC (Federal communications) because my complaint contains an interruption in a government based service allowing eligible people to have a phone and limited free minutes… Literally my “free” phone is my Lifeline. That’s the service they messed up called Lifeline.
I hope this reaches others who may have had poor service or had FED EX cost them extra expenses through no fault of their own.
I’m also mailing in all of my proof since the website won’t allow emails or online complaints to go through!!
Sincerely
Cathy in Green Bay WI
In addition find out which state you need to file a small claim ( up to $10,000) small claim filing costs only about $100.00 in Wisconsin. but I have to make sure I know which county and state to file against. Is it Memphis TN or Brown Co Green Bay where the delivery was screwed up? Sometimes you have to be careful how you file.
My packages get delivered by third party “contractors” for FedEx. Hoopties, rental cube vans, etc, the vehicles look unprofessional as do the people delivering out of them. No uniforms. So the last few packages I’ve had sent to me never get delivered when claimed. Tracking shows the item, loaded in a vehicle and out for delivery but doesn’t make it. At 8pm (eastern time) the website then switches to pending. Same thing all over again the next day. I eventually get the package. Then a week later, I get emails saying a package has been delivered. WTF? Try calling FedEx and talking to a human – that isn’t in some third world country with operators that barely speak English. For the fiscal year 2018, FedEx reported earnings of $4.572 billion, with an annual revenue of $65.450 billion and this is how you run your operation? From now on it’s UPS all the way baby. FedEx has indeed gone to sh*t.
I have gotten three notices from collection agencies that I owed money to FedEx. Never having opened an account with FedEx, nor using them to send any packages ever, I called FedEx to find out what this was about. What I learned was that when I purchase something online and it comes from another country, and it says Free Shipping, what that actually means is I will get a bill from FedEx for duties and taxes, without ever having been notified from any source this would happen. Since I don’t have an account with FedEx I didn’t open their envelopes entitled “Your FedEx Account,” assuming they were solicitations. I only ended up with collection notices, and for minimal amounts (one today for $6.49). FedEx has no communication process whatsoever for buyers to be informed in advance, as an option before purchasing, they will owe duties and taxes on “free shipping.”
In the past I never had a problem with Fed Ex. I paid to expediate my delivery and this has been an experience. First, I received delivery window text messages after the window had already closed on three occasions. On three occasions the driver stated that an attempt was made but someone was home at my private house. And what is confusing is I never received a ticket indicating that they had come as in past experiences. Each time that I receive the text message I run out side looking for a truck. My neighbors and I are online shoppers so usually I can catch the truck. Since I needed this delivery for an event I had my whole family posted looking for my delivery. No blinds closed and only one bathroom can be used at this time. I have made two formal complaints without any change in my delivery status. Is it too painful to ring the bell? Leave the redelivery ticket? Or the box since it does not require a signature? I am positive that no one has been to my house. I am most disappointed with Fed Ex.
It must be said that the new surcharge on employee insurance of $150 is so wrong!!
The FedEx employee who has a spouse or partner that works, you will now charge the FedEx employee $150! Any employee who does not have a spouse or partner does not get penalized! Wow! Total discrimination! ESPECIALLY for anyone who works permanent part time – $150 is almost 1/4 of their pay!!! This is so wrong! This charge hurts the lowest paid employees the most Way to keep the ‘man’ down, FedEx!!
My vehicle was hit by one of your insured vehicles on Friday, November 1st. Your driver had probably run a red light, was speeding, and lost control. He claimed his wheel locked and later told me that he had that he had told his boss he needed power steering fluid and a new box. Even though I was in no way at fault and was simply waiting at a red light when my vehicles was hit, in order to expedite the process, since it was not only my vehicle that was struck, but four others as well, I used my insurance coverage. I was not physically injured in the accident, however, I have been extremely inconvenienced, have anxiety while driving that I’d never had before, and now have diminished value on my 6 month old, less than 5,000 miles vehicle. How are you going to make this right?
I drive an SUV and I leave a bit more room between me and the car in front. Twice today I’ve had a FedEx driver cut me off. Since we were all stopped for the light I had time to get the number of the van that put his nose in front of me in the left turn lane and left the rest of the vehicle sitting out in the lane to the right, while behind us was a string of cars also waiting to turn left. In case it matters, the vehicle number is 13169. This happened about 2:30 pm on October 31, 2019, getting onto Highway 18 from Maple Valley, WA.
I ordered some medication for my wife because she has back issues and this was the worst experience I have ever had with a shipping business. Fed Ex Smartpost sucks. The package went back and forth at Grove city OH several times. It eventually ends up being delivered by the USPS. I called Fed Ex customer service several times and the people are always rude. I asked to file a complaint and the rep said she would and she didn’t. She lied. Another rep told me that the package didn’t have my wiles name or our address on it and that was a lie too. Just a horrible experience.
I am in a wheelchair and rely on mail and Fedex as I do not drive.I waited all day Thursday for a package from my Bank I live in a 55 plus Secure Senior Apartment. I was told the package was delivered I have a doorbell and I live on the first floor I was told it was left at front door?? Where ??in the front of my 90 apartment complex?Sorriest service and response there is a phone and doorbell at my apartment and I was home
Denise Stanton
XXXXX Ceres Aye Apt 104
Fontana,Ca
92335
909-452-XXXX phone
Tracking number
I am having the same problem, fedex will deliver the package on 12/11/19 then tell me its pending, I think they have it out for me because I filed a complaint against fed ex, now its getting personal, I have to say one thing to fedex, I use to be a driver for a courier company, and never played games with customers and their deliveries because you never know what is in the package, medicine, etc. fed ex corporation needs to get a handle on their drivers, I would fire that person. example on 12/12/19 fed ex drops package off across the street, and keeps going, check my front door for my package nothing there, I am disable, my dog is a service dog, what do you think is in that package from chewy.com, fed ex has no idea, they need to hire responsible drivers, and be punished for their actions. ITS CALLED DOG MEDS, THANK YOU FED EX!!!!!!
I’ve waited all day for my package. The rep America to my house this morning and didn’t deliver my package. The deliver came back after lunch. My front door was open and he didn’t knock or ring the bell, he/she just left a door tag. I called FedEx and they rescheduled for today between 3pm and 5pm, customer service called and canceled at 3:27. It has upset me that my time has been wasted, but FedEx can’t be inconvenient. Sorry service.
I worked for many months for the comps tracing Dept and the blame of issues with pgk being misdeliver are the drivers esp the contractors then the case mgrs get the abuse from recepients. Cursing and case mgr can’t defend themselves that’s abuse til you snap
The problem is at the stations. California terminals don’t answer calls you get their vm really No one works hard anymore and the ones that care and the one that work hard get fired because after being cursed out they cracked
My son worked for FedEx 21 years and loved working for you, but so call manager
knew as the terminator only thinks of himself. From what realize he has said a lot of talk about his workers. He works out the LA airport. I think you should look into
this person for I believe this so wrong after 21 years and only one warring and nothing in writing.
UPDATE….
Fedx should be ashamed of themselves with the way they treat their consumer. I was given a call that my package was in the truck what was a good window I told her 10:30 till 2. (The Fedx facility it literally 10 minutes from where I live…. don’t you think I shd have been first delivery??) she said she would call the driver and he would be there no later then 2. Fifteen minutes later she called back…sorry can not guarantee… then I was trying to talk to her…. I was loud because I was talking on speaker and wanted to be heard and she said I was yelling and just hung up on me. Really… you guys mess up and it is my problem… you didn’t even try to help resolve this issue…again you should be ashamed of yourselves. I will never do business with a company that uses Fedx.
Well went there today to have a resume printed off and 1hr later being told I stole a mans phone they had me on tape and there calling the cops if I’m not there in 10 minutes live a minute away go up there say u have ke on tape steal a phone I’d like to see the f-ing tape go ahead and call the cops I’ll gladly wait for them I got nothing but time dude pulled up my resume after I left and called numbers off of my resume until they got me how the f**k is that even legal and but yet u never called the cops u wouldn’t show me the tape when I went in there they are a piece of sh*t have no consideration for anyone’s personal information
I was sent an email that my package would be delivered 9/18 by 8pm; someone had to be here to sign. Changed my whole day commitments to Thursday and waited for my package which never came. I called the 800 # as advised on the web site and all I got was a rude individual who said…can’t help you as the package has not even arrived in my state and to call back in the am and “no” they will not call me back. Didn’t have an answer why tracking # said it would be delivered. As she was absolutely no help can’t understand why web site says to call??? I called this am and once again a rude man yelling at me that I should be happy they are giving me a 6 hour window and not 12 hrs. When I asked to speak to a manager I got hung up on. I stayed home all day yesterday…. I kept my end of the deal Fedx screwed up yet take no action to correct this problem so now I have to stay home another day?!?! Obviously Fedx thinks there time is more important then mine!!! So unacceptable…. I really do expect better from a company this big. I called back and spoke to a manager and he said he would get me a better window…. my home town is not very big……we will see what happens.
I sent 2 packages from Orlando by, Mail & More, and was shipped thru FedEx to Tennessee and I am very displeased with the service. I shipped a $1,000.00 Banjo and another box. Both items were insured at $1000.00 and with signature required. The FedEx driver propped the Banjo against the fence on 9/16/2019 and signed the receipt himself, as the Banjo was not discovered until 9/17/2019 against the fence over night by, recipient. As of this date I have no confirmation of delivery of 2nd box. I called FedEx and was given the runaround and misstatements. Tracking number 789760917373. Needless to say I will not use FedEx again this is how they treat $1000.00 items. As a owner of companies, I would fire any of my employees that treated my customers items in such low regard.
I ship packages over four months ago and the response received back from this company isn’t quite what I would expect for such a company like FedEx. A recent package shipped last week is being held in some warehouse along with two other packages shipped some four months ago. FedEx has gone from number one in my book too number 10 as one of the worst companies I’ve ever had to deal with on customer service. From lost packages, fraud, and security reasons for not returning these packages. Just so damn tired of all the ridiculous excuses at this point and wondering its just better to look into another shipping company for my international shipments.
Why do you have call centers overseas? Don’t you understand that cultural differences greatly impact your service?
The people overseas respond with a deluge of of niceties and zero results. The people who work customer service here in the U.S. understand that we want results far and foremost. They are nice and business get the results we seek.
It’s aweful when you ask a question and they respond with questions.
And more often they can’t listen attentively, rather they want to be heard.
Where’s your common sense?
Daniel in Guatemala Customer Center is handling this matter (0813950820), so I hope I get my luggage today, not tomorrow..
And I should NOT have had to call and he should not have to waste his time.
The driver DID NOT COME to my house as he/she claimed. I know because (1) he/she didn’t leave a tag and (2) I was on the ground floor of my house with the door WIDE OPEN when he/she allegedly came.
I hope Fedex conducts an investigation and IF, as it appears to me, the driver lied about attempting delivery, he/she is fired, suspended, or otherwise disciplined.
On Aug 13, 2019, at 3:00 PM, TrackingUpdates@ fedex.com wrote:
FedEx®
We were unable to complete delivery of your package
Delivery requires a signature from an adult (age and required identification vary by country)
We made a delivery attempt: 08/13/2019 2:48 pm. Don’t wait until the next business day for your delivery. Pick up your package(s) today after 6:30 pm at XXXX ECKINGTON PLACE NORTHEAST.
See “Resolving Delivery Issues” for recommended actions
See “Preparing for Delivery” for helpful tips
Tracking # 77595536XXXX
Ship date:
Mon, 8/12/2019
Newark, NJ
US
Delivery progress bar
Delivery exception
Scheduled delivery:
Wed, 8/14/2019 by 8:00 pm
TAKOMA PARK, MD
US
Shipment Facts
lynnburchard@ verizon.net They really really don’t care! You pay extra for “rush” delivery and they deliver it to the wrong address. I called them and they really don’t care. We need to refuse to buy from anyone that’s uses their service. Hit them in the pocket
UPS is no better!!!!! Mechanical failure after mechanical failure…don’t bother sending your pay stubs to employees with a “next day early a.m.” delivery and expect it to be delivered then. Furthermore, don’t try to dispute the charges, they will tell you about some hidden sentence in their terms of agreement.
I had a package sitting at the fed ex office waiting to be delivered. Well management to me that i needed to sent money to them in the form of a gift card. I ended up sending the seven gift card. totaling the up it total $705. The person
just kept wanting gift cards. It turns out that I never received my package. I really don’t think this is right.I am on social security. I don’t get much to live on. I think I should get my money back since another carrier is handling it now.
Having same problem who do I call
That’s sad on both parties end. Who sends gift cards as payment to a nationally recognized company. No refund should be granted due to the lack of verifying that it was legit. You must have had enough ssi to afford $705 in gift cards. I figure you didn’t keep your receipts right. Sad. Really sad.
I’ve had a very frustrating experience with FedEx. They lost my package they left door tag going to deliver my package next day however 3days past by I called FedEx Corporate Office advised me to call the seller let them know FEDEX lost my package shame on this FedEx
I’ve had a very frustrating experience with FedEx. They lost my package in the Ladson, SC office and then questioned me about why I had placed a sticker over the shipping address with a new GA address. This was a Ridiculous question since the package never reached me. Then, when I tried to file a claim I had to jump through multiple hoops and never once would FedEx take responsibility for the lost Package. They make it so difficult to file a claim that it almost makes you wonder if they are hoping you will just let it go! The customer reps are great at reciting the party line but not helpful to the customer they are suppose to be serving. I finally got a claim filed but it was rejected because the Office Depot that completed the file did so incorrectly so FedEx just let the ball drop and once again took no responsibility. I was not contacted. I called to check on the status and was told it was denied! This whole experience has been a nightmare! My package contained my iPad which was probably stolen at the Ladson office. I am extremely disappointed with FedEx!
GETTING -PHONY E-MAIL ABOUT SHIPMENT THAT CAN’T BE DELIVERED
SEND ME YOUR E-MAIL AND I WILL SENDF YOU WHAT I AM GETTING
Indian Lakes Apt. complex, Mishawaka, In. 46545.
– May20th 2019 @11: 16 am I approached traffic circle at which time Fed x truck arrived at said traffic circle , the driver took a left onto traffic circle as I was headed the same direction coming from the right. I caught up with the driver at Walmart making her delivery, I said . DO YOU KNOW YOU WENT THROUGH THAT TRAFFIC CIRCLE ILLEGALLY UNSAFELY AT INDIAN LAKES? Her reply was , nodding her head , ITS OKAY
My husband was an employee of Fedex and passed away of pancreatic cancer. I stayed on his Cobra benefits through Fedex, Wage Works. Wage works has cancelled my prescription medication insurance, OptimRx four times for NO REASON! FOUR times I have went to my pharmacy and been told sorry it’s cancelled. I then call Wage Works, the wonderful company Fedex does business with, to be told we are sorry but our help desk doesn’t know why it’s happening, maybe call Fedex!!! LOL But don’t worry you will have it updated and active again in a lovely three to four days!! Meanwhile I sit here without my blood pressure and heart medicine which specifically puts me at risk for a stroke and heart attack so when something happens to me who do you think my family is going to sue??? Hmmmm??? Fedex needs to find another company to contract with. They and Wage Works are putting lives at risks everyday!!!!
WHAT DO I NEED TO DO TO GET SOME ASSISTANCE?
UPDATE: May 6th, 2019. Still No Check or valid response from FedEx. I don’t even think I can even put into words how aggravated I am. I can try my best. Its day 77…. Yes, day 77…Since my package was incorrectly delivered. I am not tracking down a $25.00 check. I trying to track down a check over $300.00. For the average person, this is a car payment or two! This is can be half a month rent or mortgage payment! This could pay childcare! Or put food on the table for their family. To FedEx, this is just a joke! They are not taking my concerns seriously. They have no way to expedite this process nor will they utilize their own overnight shipping service to ensure I receive my repayment. I spoke to 3 different people today was provided with no real resolution other than “We will mail out another check. However, It could take USPS another 21 days to get it to you.
UPDATE: April 20, 2019. Still no response from corporate and I still have not received my claim check. Last Friday I called FedEx Claims department in hopes of speaking to a supervisor, which they say they do not have available. I was transferred to various people who were unable to supply me with any updated information. Finally, I reached a young woman who actually sounded like she had cared. She informed me that she could see that they were in the process of sending a new check but they have a wait period of UP TO 21 days to physically place it in the mail. you read that right…..twenty-one days…. Therefore this could still be one someone’s desk from March 28th just waiting to get a stamp… She suggested that we wait one more week, until April 20, 2019 before we place a stop payment on this check too. She would hate to see that we start this painful process all over again. Its extremely frustrating and saddening.
Original: March 26, 2019 I have been working with Fedex on an ongoing case of the incorrect delivery of a package I sent since February 18, 2019. I have been jumping through hoops, resubmitting forms, live chats, various phone calls to no avail. I have been very calm when working with each and every representative which I have come in to contact with, as I understand its not their fault (which are recorded). However, today.. day 37 into my case an extremely rude, non-compassionate, and short tempered Miss Rodgers was third person I was transferred to. She continuously cut me off, and wasn’t willing to just listen. She informed that now 37 days into this case, that NO case forms were in my file. She confirmed that she saw NO updated information and it was my fault that they were not there. I have various conformation emails and spoke to many other resps who say otherwise. She provided me with her email address and asked that I resubmit all my paperwork again. She, with her very short temper snapped her address to me, which does NOT accept incoming email! So here we are on day 37…. with no resolution. I am desperately trying to reaching out for help! I have all my notes, pages and pages of notes on this case, yet I cannot get the help I need. This was the FIRST time I used Fedex and horrified with the treatment I have received.
Fedex continues to deliver my packages to the WRONG address!!!! After 5 separate claims & complaints regarding this happening with all my other packages, it still continues to happen!!! Now i do not have my items for my flight tomorrow!! Customer service managers are a joke!!! All they tell me is “im sorry but it will take a couple days to investigate” WHAT THE F**K!!!!! NO, ur drivers are ignorant and incompetent & unable to READ the correct address, make it right!!!! And aparently corporate is doing NOTHING about my complaints & claims because it continues to happen!!! FEDEX is HORRIBLE!!!!!
Fed Ex is an accomplice in a theft of several thousand dollars of mine. I was stupid fell for a scam. Contacted and cancelled with many calls Even told it was to be delivered tomorrow. Which tomorrow never comes. They constantly ignore me even though they acknowledge my package as cancelled and paid to have it returned. The cancelled package was delivered to the Scammer not at point of delivery But at their office in Garland Texas like others on here The fault is mine and they ignore my letters to Corporate Office as we the consumers are nothing but little piss ants That they; “The Big Boys” can stomp us for their entertainment. It is time that they like Google Facebook etc have had to answer to Congress Fed Ex Needs To AS WELL
Yesterday my husband received a text stating FedEx would be delivering a package requiring a signature today before 10:30am. We were not expecting anything but I stayed home so I could be here when the package came. After 10:30 I called FedEx and questioned them about the package. I was told the package had been verified as delivered. The address they gave me was not my address, in fact is in a different town. I questioned who sent the package. The man I spoke with was no help (and very hard to understand due to a heavy accent) so I asked to speak with a supervisor. I explained why I was calling. He had no explanation as to why we got a notification for a delivery that had nothing to do with us or our address. He had no concern that we had been sent a notification in error and as a result I had changed my schedule to be available to receive a package that would never come. He just told me that it was not their fault that they had been given incorrect information. He could not even indicate in any way that he regretted that I had been inconvenienced greatly because of them sending me the notification that I needed to be home to receive the package. He was quite rude and passive aggressive and obviously didn’t give a rat’s behind about my concerns. I did some research and found that the address where the package was delivered belongs to a man who has the same first and last name (different middle initial) as my husband — but we don’t live in the same town. My husband’s email and call phone number are listed under our company’s name, not even his name. It makes no sense that the sender would give out my husband’s email or phone number when they are not listed under a person’s name. FedEx apparently does not understand the concept of Customer Service. Their “customer service” person was rude, condescending, and insulting.
On Tuesday April 30 my order from Walmart was delivered to the lobby of my condominium apartment. The delivery person did not have a hand-truck with him to bring it up to my sixth floor apartment. He told the receptionist he would return the next day with a hand truck.
He never came – I had to cancel two meetings waiting for the delivery. At around 1:00pm I contacted Walmart who gave me the Fedex number which I called and was assured it would be taken care of. I called Walmart again around 4:00pm who contacted Fedex while I was on the phone. The Walmart rep said Fedex would call me in ten minutes and let me know when to expect the delivery which would be before 8:00pm. I never heard from Fedex.
Yesterday, May 2 I called Fedex as to when would delivery be made. I was told their record had the item delivered. I explained that it was in the lobby waiting to be brought up to my apartment. The lady I spoke to took down all my exasperating experience, gave me a case # 0502942447 and assured me I would receive a call. At 3:00pm I called down to the receptionist to see if someone would bring the carton up to my apartment. She called and said one of the workers would but it was large and heavy and wanted $25 which I paid to bring it up.
I called Fedex today – 1-800-463-3339 to let them know I had it delivered and that it cost me $25. I was connected to someone in the delivery office in Baltimore who said they were not able to compensate me my $25 – and said what I should have done was to contact Walmart who in turn would refund me for my purchase, have Fedex pick up the item, Walmart would then have a replacement order for me and have it delivered to me by May 8th. Now how was I to know that was the procedure.
This afternoon I called Fedex again and finally after three phone calls I spoke to someone who while I was on the phone read my case, cursory speaking. He in turn was going to give me the same person in Baltimore that I spoke to yesterday. Finally, he said the manager would call me back. It has been three-quarters of an hour and no call.
I have been captive in my apartment for four days. I have had to cancel two meetings on Wednesday, the afternoon meeting was not only critical dealing with a health issue for the elderly, but was costly in its arrangements. I was fortunate to be able to reschedule for next week and hope that the full cast will show up.
I am 92 years old and have had a great many experiences in combat in WWII and dealing with Central American nations, and putting together the entire ground communication system for NASA space flights and I never had an experienced anything close to the ineptitude of this Fedex delivery.
All I want is to be compensated my $25 outlay. Oh, let me say technically the item was never delivered as I never signed off on it so you may owe Walmart.
This seems to be a growing trend. A package I was sending was delivered to an entirely different city and never retrieved.
I wish to remain unknown…I value my job and like what I do. I am currently an employee with FedEx in West Valley, Utah at the BTFA station. I can not sit down anymore. I have confirmed proof that the managers at my station falsify company records regularly and have been for years! They will enter a “checkride” onto employees timecards, when they in fact never did ride with us. I am not sure what it does to have that coded onto our timecards? What I do know is that I will be terminated if I falsify my timecard or “throw” a package.
I am pretty sure this is a NO NO!
Take it one step higher ……to the media/ courts. they can fire you for anything even if you do nothing wrong. It’s about time we quit being intimidated by crooks and take legal action. Your a driver? If you have more than two years experience you can get a job anywhere driving. If you have five or more years try UPS . There is no reason not to ring these people by their balls.
Spending 45 years in law enforcement, I
Will not let this go. My package containing my IPhone was set to be delivered to my home on March 19, by 8pm. The fedex driver posted on tracking that it was left at my door at 2:59 pm on March 19. This is not true, no delivery was made at all . The driver either left the package at the wrong address or possibly this is a fraudulent act by the driver. 1) my wife was home all day
2) my front door video camera shows no delivery at all
What are we going to do about this?
All I want is my IPhone and for this driver be investigated due to the fact he stated he made the delivery and this is not true. I’m retaining my video evidence.
I’m willing to assist in this investigation in any way.
I live way out in the country. So when Customer Service say to made a claim. They wouldn’t even call the driver to find out where he drop it off at? I just call the Sherriff to make out a theft report. I’ve decided when the driver doesn’t show up in my 1/4 of mile lane. And after my trail cameras didn’t pick up the Fedex truck coming down my lane after saying they drop off my package at my front door. I’m not driving miles to my neighbors farms looking for my packages. Who knows, driver might have kept it? Let the Police found out what happen to it. That’s what you pay your taxes for.
Federal Exptess Corp Blog
Paid FEDEX on 12-24-18 for shipment
Federal Express – Encino , California
from D B Freedman – 17412 Ventura Blvd
#137 Encino , California 91316 or residence
address 3516 Alana Dr Sherman Oaks ,
California 91403 to Receipeant
Anita De Francisco – 2334 South15th St.
Phila.Pa. 19145
Shipment was delivered on 12-30-18 .
Shipment was stolen from Ms Francisco’s
address 2334 South15th. St. Phila.Pa.
19145
I personally made Claim w/ FEDEX
during First Week of January 2, 2019 .
I was advised through Fed Ex tracking that my replacement IPhone would be delivered by 8pm, March 19th, 2019. My wife was home all day and there was No Fed Ex deliveries to my home…… BUT, the Fed Ex driver reported that he left the package at my front door at 259 pm . This driver fraudulently reported a delivery and should be criminally accountable.
I have a video camera in the front of my home, and clearly shows there was no Fed Ex deliveries to my residence.
Since when did a courier service get so big that their little drivers just DECIDE THEY WILL NOT FOLLOW INSTRUCTIONS I HAVE GIVEN TO THE FBI ABOUT HOW TO DELIVER MY PACKAGE!!?? Overnite at that. Um, NO FED EX, you will come back out to my house TONITE AND DO IT RIGHT.
The driver just decide NOT to come out to my house at all, but lied and said Customer not avail or business closed! I will never use Fed Ex for myself. Their call center is waaay in Jamaica! And furthermore, WHY was my package sent from NEVADA to Tennesee then to Oakland CA then Pacheco, CA before coming BACK to Antioch, CA? What A Conglomerate JOKE!!
AMERICA FIRST! BOYCOTT THESE FAT CATS.. MAGA
This is a add on to my original post. After 3 days with reasons my package cant be delivered I get a text saying it will be delivered today 2/28. Well 1:45 rolls around and yet again theres another text sent to me saying my package wont be delivered. I call again and the lady Michelle tells me there is no such address. Umm hello that is the postal address its been that address for some time now. There is noone they allow you to talk to and no number they will give you to speak to someone
I was supposed to receive a package on 2/26. the tracking said it was out for delivery. By the end of the day I received a text saying it was the wrong zip code and would be delivered tomorrow. This is always a issue with Fed Ex. They always call saying they cant find my address. I live just outside of the city on a well known road (they deliver 3 houses down with no issues) The morning of 2/27 I decide to call the 1-800 customer service number and give them directions. The rep said he would give the driver the info and it would be delivered between 12:30-5:30. I asked to speak to his manager to make a complaint about my deliveries never getting to my house therefor they are always held up. He said he was not allowed to do that. I then asked for the corporate number He again said he wasnt allowed to give that information. He did say he would submit it to the manager and someone would call me. I waited for my package. at 430 I receive a text saying my package wouldnt be delivered until 2/28. I call the customer service number once again. He now tells me my package was marked suspicious and has to be checked before they can deliver it. I try to tell them that it was just a kids table. He said it wont be delivered that day. At this point I am getting frustrated. If that was the case then why wasnt it marked the first 2 days it was supposed to be delivered. It seems since I made a complaint now I have something wrong with my package. Fed Ex needs to update their GPS or something. I have no issues with DSL or UPS fining my house for packages. I get the same driver each time you would think 5 packages in 2 months he would remember the house as well. I dread when I see the company is sending my package with FED Ex!!
On 02/04/19 my package ( an electric hot water heater, note during all this I have no hot water of which FedEX was informed many times.} was sent out of Miami and I was told it would be delivered by 02/08/19, then 02/11/19, then 02/12/19 then 02/15/19, then I saw on the tracking that it was sent back to the Burlington site, 2 hour drive from my home on 02/15/19. We saw FedEX trucks 3 miles from our house. No one could tell us why it was sent back to Burlington or what was going to happen next. I made several phone calls to them during this time and never got any real answers. They called the Burlington station and were told it was taken off truck, but did not know why and had no idea what was next. Nest I was told it was not taken off the truck and when I asked why I was told that, she came back with yes it was taken off the truck. They blamed the delay on the weather, but the interstate had been clear for 3 days, and UPS was delivering in our neighborhood. And the weather did not take it off the truck. They had put a trace on the package a few days before, but that really didn’t result in my getting the package or a believable explanation or info on what happens to the package now that it was taken of the delivery truck and returned to the station. They seemed to think it was just fine that they could not tell me what was going to happen or what we are suppose to do. During my discussions with them I explained making a trip to Burlington to pick this up is not what I paid for and is a hardship for us and maybe an impossibility, I am 67 yrs old and my husband is 72, making that drive is difficult, especially since there are FedEX facilities 4 miles from our home, which makes it very unclear to me why it went to Burlington anyway. When Burlington 1st came up I told them no, no, no and why. No real help on that. No one ever knows anything at FedEX and their tracking system is inadequate. They do not return calls and really they do not care. They do not call to check before they take a package off a delivery truck, let alone explain why. They could call or text or put an alert on their website. They do not care, they got your money and they do not care if you get the package. Some of the workers are nice and some are not. Neither cares. And no one finds out what is going on and they cannot tell you what to do next. This is the worse delivery experience I have ever had. UPS and USPS do much better. I would never choose them again.
Please contact me about a possible missing or stolen package. There have been four days this week the package was supposed to be delivered and at the last minute I am informed there is a delivery exception. “No attempt to deliver was made”.Now the tracking says delivery by end of business day which is 2/15/19. However, just above it is also says delivery by end of day 02/19/2019 or next Tuesday. I have talked to 1 dozen people in customer service and ground. There are a couple of people the have been up front, the others don’t know or want to share information about my package.
Rusty Hogan
RH Machine & Consulting, Inc.
On February 1, 2019 I was expecting the delivery of a laptop computer through Fedex. I checked the tracking number and found out it had been reported as being delivered at my front door at 10:29am during a time I was home. I didn’t leave the house until 1:30pm and still no delivery. I was livid to find out the delivery person signed off a morning delivery while I was at home! The package was delivered after 1:30pm and before 8:30pm. There definitely was a false report made in this delivery. How many times has this happened to others? Where is the integrity of this company? I am very disappointed with Fedex and don’t plan on using this service any longer.
The pharmacy in KY, did not use FedEx when they shipped my epi pen (since I was going in for testing)as a safety precaution. Shipped 1/29 and was suppose to deliver 1/31. Didn’t get delivered, nor on 2/1. Called 2x on 2/1, was to get a call from super. No one called. Claim bad weather. FedEx was delivering and I went to work(an hr away from home). I would have had my epi pen if FedEx was the carrier. I saw your trucks delivering. 2/1 was not bad and 1/31 was just cold.You can use this “actual event” in your ad. Your FedEx does deliver UPS doesn’t
I am writing concerning a package that was to be delivered yesterday, but Fedex decided upon themselves to deliver the package I was waiting on to another office in our building. And the office that the package was delivered to is no way associated with our office. And now Fedex wants me to do leg work here when it’s fedex that should be contacting the shipper, and make arrangements for me to get my package. I have been on the phone all morning, and yesterday to get answers. And I am getting the same thing. That an investigation has been started, and it may take up to a week to get answers. But here is my answer. Have Fedex contact the driver that decided he didn’t want to walk up 5 sets of ramps, get my package, and get it to me. Very Very Very substandard service.Tracking number is: 459049908250. I would like some solid answers here.
Dennis P. Murphy
Today I was to receive a guaranteed delivery by noon.
I took the day off from work waiting for the package.
I monitored the tracking online. At 12:05 the tracking online stated the delivery could not be made.
I was home sitting in my kitchen, left the outside light on.
After many phone calls – it looks like the delivery was made to the basement door.
Why did the driver not come to the front door especially since the package needed a signature.
Several of the responses from your call center said they sent the driver a message to
deliver the package to the front door. It is now 5PM and no package has
My day was wasted. I would have preferred to hear the truth that they have no intention
of delivering the package properly to the front door. Since I do not want to take another
day off from work for a package that may or may not be delivered, I have no choice but
to drive to pick it up. Another hour of my time wasted. Very dissatisfied with the service.
I think the drivers need some training on how to find the front door for delivery.
Tracking number: 784695617618
Unhappy Customer
Christine Bizukiewicz
FedEx delivered a package no one was available at office to sign for it so they left it SOMEWHERE, unfortunately they can not or will not find out where the driver left the package. I have been to every business in the complex no one knows anything about it. The package contained Xmas gifts and FedEx seems incapable of finding where they left it. Will never use FEDEX for anything ever again.
Keep hounding them. Same thing happened to me but I made the biggest stink about it and my package magically appeared but the label “ had fallen off”.
Stay on top of them!!
This is the “route” (below) FedEx took to get my lightweight, smaller package from OfficeMax in West Miami to Miami Beach (maybe 15 miles). (At the store I was told it may be delivered the next day.) The FedEx phone customer reps basically said “this is what we have to do … that it has to go to the Orlando hub to be routed correctly…” (and one said what do I care about the route)??!!! Seriously, in America, in 2018? Will not ship ground ever again with them … Come on competitors — you can do better!!! (NOT UPS either–they lose/delay too much!!) For those who don’t know — FedEx Homestead is FURTHER South of Miami by about 30 miles … of course Orlando is near the top of the State, hundreds of miles. Common sense, energy/fuel conservation, professionalism, expediency, customer service … anyone???
Thursday , 12/27/2018
6:21 am
MIAMI, FL
On FedEx vehicle for delivery
6:15 am
MIAMI, FL
Arrived at FedEx location
6:13 am
MIAMI, FL
At local FedEx facility
Wednesday , 12/26/2018
3:01 am
ORLANDO, FL
Departed FedEx location
2:10 am
ORLANDO, FL
Arrived at FedEx location
Tuesday , 12/25/2018
5:48 pm
HOMESTEAD, FL
Left FedEx origin facility
Monday , 12/24/2018
5:42 pm
HOMESTEAD, FL
Arrived at FedEx location
12:12 pm
HOMESTEAD, FL
Picked up
Saturday , 12/22/2018
8:15 pm
Shipment information sent to FedEx
I placed an order for a Christmas wreath on 12-4-18. On Saturday 12-8-18 I tracked my order and the travel history stated that it was on a FedEx Vehicle for delivery in Ashland, VA and would be delivered on Monday. On Monday, I tracked the package again, and it said the delivery date was changed to Tuesday. On Tuesday, the delivery date was changed to Wednesday. On Wednesday, the delivery date was changed to Friday. I have spoken to a least 6 customer service reps this week and no one can help me get this package. The rep I spoke to this evening said it should be delivered the next business day which is Monday or I can drive to Ashland and pick it up myself. I absolutely cannot believe I paid $18.00 shipping for this package and it was suggested to me by FedEx that I drive and hour and a half to pick it up. I really hope the CEO of this company reads this and other issues that customers are having. Perhaps FedEx needs to update their business model from the 1990’s due to the emergence of online shopping. Both UPS and the USPS run circles around FedEx. The wreath I never received was from Wreaths Across America for my father who passed away this year. So sad for me that FedEx couldn’t deliver something so important to me.
Well as of 10pm Friday Dec. 7 the packages that were guaranteed by a supervisor to be delivered today have still not been delivered . I am so so pissed and as far as I’m concerned Fedex is full of crap. they make promises they can’t keep and there customer service is worthless. I never thought I would feel this way about fedex. I always thought they were the best but they have now proven me wrong. The stress this has caused is unacceptable. My grandkids and my daughter are without there Christmas gifts. Thank you Fedex for disappointing. I want to know what your going to do about it.
I shipped 2 boxes 3day business on sat. Dec. 2,2018, they were picked up on Monday the 4th and should have been delivered no later than Thursday 6th. The notifications said it’s been on the truck for delivery since 3:13am on the 6th. As of last night 9:30 pm they still have not arrived, that means they have been on the truck for delivery over 16hours wow. Then we get a notification saying the address is wrong, the address is not wrong. the driver drove pass the house twice and never slowed down. I have spoken to customer service 4 times and my daughter called them 3 times. I was assured by a supervisor they would be delivered today the 7th and as of 6pm they still have not arrived. I know there is tracking on these trucks but customer service can’t do anything there a waste of time. they see what we see as customers. that can only send a email to the facility. what good is that. They need to be able to locate and contact the drivers directly. I given them my number and my daughters 4 times. Initially that was if there was a problem they could call my daughter from the truck. that has done no could. I’m so pissed right now and demand compensation.
I have been expecting my packages since Wednesday November 28. For four days, tracking has said they are out for delivery. This is unacceptable. Your customer service really sucks. All they can tell me is that they are out for delivery. It’s about time you start making sure packages get delivered on time. I will never ship anything with your company. It is Saturday and your customer service said if they weren’t delivered today, they would be tomorrow. How can you run your company like that? I guess if your driver doesn’t feel like delivering them, they just don’t
Mine to.. once even said no attempt made! This is day 6 my package has been on truck for delivery and then that night it’s back to facility
Paid big money to have package shipped. Should have had 3 days ago. Driver is going to the wrong street. No one at FedEx can get this thru their heads but then again they are not from the U.S. and they don’t comprehend what you are telling them. Then you have to decipher some kind of half English gibberish. Now I get to wait another 3 days and for what reason I have no idea. I asked for an American and got another simi-english speaking guy. I have serious doubts that I will ever see this package.
Prior to meeting with Zak and another gentleman in Vandalia, Ohio 45322 I spoke with Zak on the phone and confirmed that this was a part time/full time position consisting of hours: 6:30-12:00 Monday through Friday with benefits, but when I sat with these gentlemen it wasn’t an interview at all. They completely told me just the opposite of what I was informed of on the phone in that the job consisted of a guarantee of 17-1/2 hours per week with no
guarantee of any more hours unless (depending on the load) needed. I have a good work record, good driving record, attendance record, no police record, been working as a delivery driver for the past 4 year with no accidents, a good family man and physically and mentally capable of performing that position. I personally feel I have been discriminated against due to my age. Just wanted you to be aware of this situation and my disappointment and inconvenience in this matter.
Dale Kistner
Is this a real Fed x address
FedEx
. Got this E mail but it wants me to click on a link.
Thank you,
John
I ordered a gift for my niece’s 21st birthday. I ordered it 9 business days before her birthday.
Ordered on Oct. 8. Processed on Oct. 9. Left the company I ordered it from on Oct. 10th. I received an email with a tracking number on Oct. 11. With a estimated delivery date of Oct. 17. On the morning of the 17th I double checked the delivery date and now it says the 23rd. REALLY!
I called company and all they are says is they have 7 to 10 business days to deliver it and the 23rd. Will be 10 days. WOW! One day past my niece’s birthday.i can not believe that you get an email saying that it is on the way with delivery information and everything, and then all the information changed and so did the date.
It should be readily apparent to any shipper or receiver who needs assistance or information from FedEx that FedEx is exclusively in business to satisfy their ends and needs. No amount of written comments such as this can be expected to have any influence with a company whose management team and style is strictly inwardly focused. As a former IBM Corp. systems engineer, marketing representative and marketing manager, I find FedEx’s attitude, orientation and approach toward customer service unconscionable. It is, at the very least, in a competitive marketplace, suicidal. IBM survived and thrived in the face of domestic and foreign competition due to its unwavering commitment to providing outstanding customer service that was second to none. Obviously, the FedEx management team and their employees feel that less customer oriented approaches are tenable and acceptable. Time will tell. With two seriously botched shipments of badly aircraft parts to FedEx’ credit, we will be specifying a shipper other than FedEx for future orders.
The worst experience I have had trying to mail 2 packages–one to Texas (never delivered) and one to California. Package weighted l lb. 5 oz. Fedex agent weighed it as 15 lbs. and I was charge over $28.00 (freight) for this small item. Called today and spoke with an agent and said he could not find my tracking number although I have numerous papers and email with the tracking number. FEDEX will not refund or reimburse me for my losses. Never again–do not use Fedex Smart Post.
I live in Downers Grove,Il. 60615 and we are having a continuing problem with one of your delivery drivers who is too lazy to go around the block and instead is backing his large delivery truck into ours and other neighbors driveways to turn around.This driver has already damaged our driveway by making part of the asphalt sink down from the weight of his truck.He is causing these problems after delivering to St Mary of Goslym church and we have already reported him to the local police but as of yet have not been able to get a number off his truck.If your driver continues this practice this matter WILL END BE TAKING LEGAL ACTION.
Your company lies online and also the customer service representatives lie on the phone. Your website says package will arrive 1-5 business days. Tracking number said 7. I called in and the representative told me he would expedite my shipping over night to receive my package the next day for the inconvenience. He lied and never even made a note I called in. I spoke to management today and the manager even said we can’t expedite shipping and basically you are screwed and will have to wait. Now my package will be late for my event when it was promised to be here on time. Never will be doing business again unless promise it fallen through with. DO NOT LIE TO YOUR CUSTOMERS.
On September 20, 2018, I spent $127.67 sending a small a 1.4 pound package from Reno, Nevada to Jerusalem, Israel to arrive the 26th or 27th. No package….
FedEx says it is customs and customs says duty has to be paid or they will destroy the package after 5 days. The receiving party must sign for the package but have never been notified..
I called 13 times at least for help and have had people lie to me or give me false info.
I asked Kim in Tennessee for her Fedex ID number but she refused and said she does not have to give it out. Multiple time I called and tried to speak English but these are Mexicans or from El Salvador and cant speak English well enough to work at Taco Bell.
Only one person was help and in all, I’ve spent over two hours on the phone with bottom of the barrel workers at Fedex..
I’m sending a letter to CEO Freddy Smith to see the resolve.
Bottom line…if package is not delivered, I ill get a credit back on my credit card plus the cost of the items inside.
Trust me Mr. Smith…….
from now on…USPS or DHL or UPS…
Reading over the above complaints, this is starting to look like a class action situation. Have you thought about that?
Package scheduled for delivery yesterday. Text message from Fedex said wrong address. I called, locat facility in Knoxville supposed to call me by 5PM? Never happened. I called again this morning, local facility supposed to call. Never happened. Where’s my package? And what’s happened to you? You guys used to be really good at this. Now it’s a tossup between Fedex, UPS, and USPS. That’s sinking pretty low.
Your so called “delivery” service is pathetic. A guitar was delivered to my mailbox. Left out in the pouring rain. I might mention my mailbox is 300ft. from my house. I was under the impression packages are to be delivered to my door……….perhaps I’m wrong. This is not the first time and I’m quite sure it will not be the last. If there was anyway I could NOT use this so called “delivery” company I would. UPS always comes to my door. TAKE SOME DELIVERY LESSONS FROM UPS. Since I’ve complained previously about the same situation it’s rather evident as long as you make your money you don’t give a damn about your customers.
Carole September 18, 2018 at 4:43 pm
Your so called “delivery” service is pathetic. A guitar was delivered to my mailbox. Left out in the pouring rain. I might mention my mailbox is 300ft. from my house. I was under the impression packages are to be delivered to my door……….perhaps I’m wrong. This is not the first time and I’m quite sure it will not be the last. If there was anyway I could NOT use this so called “delivery” company I would. UPS always comes to my door. TAKE SOME DELIVERY LESSONS FROM UPS. Since I’ve complained previously about the same situation it’s rather evident as long as you make your money you don’t give a damn about your customers.
your system is worthless. I ordered a saw thru home depot. your system told everyone it was delivered on 9-14-18 and it wasn’t. actually, you can find it! due to fed ex incompetence I could not install shelves at my new home which is 4 hours from where you were to deliver saw and I lived there two weeks after you said it was delivered. what is wrong with your system? now, I have to contact shipper to get refund. get lost. UPS is great. Jesrael A, one of your on line folks should be gone. You need to check out your stuff. never again!
no matter what comes by fedex never comes. frozen food that needs delivered by a certin time comes 15 to 18 hours later and they try and tell me its good boxes come messed up or someone else signs for it at a different address and they wanna fight with you well this has put the topping on the cake the have my address but deliver to a total different address an hour or two away can’t do nothing cause its a holiday they then tell me to go get it HELLO where the house you left it at burned down 2 months ago
Fed Ex is the poorest delivery service, it has been my misfortune to use. For over 10 years, now, anything I order that is delivered by FEEB EX ALWAYS comes after the promised date, and delivered by the Post Office. It’s a sad thing, when even USPS can do the job better than you. Feeb Ex seems to have forgotten the reason they are in business: to provide a service to their customers. Do the world a favor, and go out of business. You on’t be missed!
I had a $400 package misdelivered because the driver could not find the address and left it on the front door of an apartment he assumed it went to even though the address on the package was for the front office which does exist! Instead of taking the package to the front office to try and find the correct correspondence(which would have been there) he leaves it at the incorrect door step intentionally knowing it was wrong! Now my package that was $400 and a gift that I need for next week is missing and no one can seem to locate it! I have never in my life heard of someone being this incompetent!
I have been trying to close account #019 127907 for 2 years. The account once belonged to FMC Technologies which went out of business in January 2017. Fed Ex told me it was closed but a company in Germany is using this number to ship to the US. Here is the Invoice number 1-721-54674. If anyone at FedEx is really reading these emails, please close this account number & bill the company in the invoice.
I had a very time sensitive, perishable package shipped that was delayed due to a storm. The package did arrive at the fedex shipping location within driving distance to me and arrived during their open business hours. I called to let them know I was going to drive their to pick it up since is was important to have this package due to its perishable contents and was denied. My package sat at the Sacramento shipping location for 3 days causing me to lose the very important, time sensitive and perishable contents inside. Very disappointed in how Fedex handles their time sensitive packaging.
Had a package delivered Friday 7/27/18. Driver pulled into my long driveway. When backing out went through soaked yard ( after all the rain we had) putting ruts for 40′. Never stopped to tell us. Called in now 6 days in a row. 7/28-28-29-30-31 AND 8-1 STILL NO STAISFACTION. All I get is they will call you or even call back they are busy. Like my 6 times I had to explain situation and wait wait wait. Worst customer service ever. Hope Fred Smith gets this to shake some people up. Finally have a claim number 0727835795. now it would be nice if you would have someone call and guide. Should have been repaired already!
Today the FedEx delivery person left two good sized packages from Chewy in my garage I guess since the garage door was open. I back my car in the garage and the drivers side is against the wall. He left it at the back tire of the drivers side. My husband walked around the back of the car to get in and not knowing the boxes were there fell over them and hurt his back. Called customer service to complain and was told to resister for delivery manager on their website so I can put delivery instructions on shipments. Of course I have tried for hours to do this but the system is unavailable……go figure. They have always put the Chewy deliveries on the porch but I guess they needed a short cut. I am emailing Chewy and requesting another source of delivery or I will buy elsewhere . This was unforgivable FEDEX!
I need help. FedEx is claiming that I accepted and signed for a package. I did not. I have been going back and forth with them for some days now. Here is the issue: I placed an order with Comcast. I was given a FedEx tracking number. When I looked up the tracking number, it said that my package was delivered to and signed for by me. It was not. When I called FedEx to correct them, I was called a liar, and my integrity was questioned. I was first told that my package was delivered to me on the second floor. There is no access to the second floor.The next day, I was told that they gave my package to someone claiming to be my uncle. The nest day, I was told that they gave it to my nephew. I HAVE NO RELATIVES LIVING IN MY BUILDING! I asked them why would they not verify the person’s identity before handing over my package. I was told that they are allowed to give the package to anyone who answers the door.I argued with them,saying that they have either made a mistake, or the driver kept the package for himself and marked it as delivered. My apartment building is collection of close knit, elderly people, none of which would steal someone else’s packages. I told them that if they have a signature, it is easy to compare the signatures. They said that they don’t have to prove anything.They denied my claim, saying that the delivery was made, that I signed for it, that I am lying. Why is FedEx allowed to give a package to anyone without verification of identity? If this is their policy, then why can’t they accept that mistakes can be made? FEDEX ARE THE ONES WHO ARE LYING.I NEVER SIGNED FOR ANYTHING, AND I WANT MY PACKAGE! There are 6 units in my clearly marked apartment building. Each unit has a doorbell with is clearly marked with unit number. Entry into building is impossible without ringing the apartment number doorbell. Anyone wishing entry must be buzzed in by the occupant of the apartment. I was sitting in my living room at the time that my package was supposedly delivered.There is nothing wrong with my doorbell. There is nothing wrong with my hearing. Why is the delivery person allowed to give a package to anyone without first confirming that person’s identity? I just can’t understand this policy-it makes no sense, and I really don’t appreciate my integrity being put into question because of a mistake made by FedEx. I did not sign for this package. I never received this package. It is not fair that they can do this and I am helpless to do anything about it. After days of trying to find answers, I have learned that it happens often with FedEx. They seem to be untouchable in these instances.
Not the first time Your driver has given my package to a neighbor!!!! I love being told i was a LIAR by the driver!! who said he drop off my package at my door!!! i set at my desk all day waiting for a package that was NOT delivered.I can see who drives by, who walks up to my house.. I got on line talk to a fed ex. Just because the driver said he drop off the package DOES NOT MEAN I AM A LIAR!! I had a NEIGHBOR WHO LIVES down the street bring me my package to my house at 7 pm. I called this morning. FED EX once again told me i was a LIAR! That the driver drop off my package at my door. I told the FED EX than if he so dame sure of dropping off my package ask him what color is my house? the person he drop it off at has 9 numbers different than my house numbers/ So who is the LIAR??? HIS word was tooken as FACT. I told FED EX they can ask my neighbor if they got my package!! that the FED EX DRIVER SAID he DROP OFF AT MY HOUSE.. People say there package was stolen. makes me think that FED EX takes the drivers word for it. who to say he kept it… or give it to someone. I have a neighbor who is a worm/ who i have caught stealing ,if they get my package its gone. When i called this morning Once again I was told i was a LIAR ,, That the driver delivered it. when i said how is it that my neighbor was the 1 who walk to my house carring my package that was NOT delivered AT MY HOUSE!!!! that makes me think if you report a lost package THEY DO NOT GIVE A RATS A** if you never get it.
Chat Reference Number : 14201529
Inquiry Description : i did not get my package
Chat Started: Tuesday, June 26, 2018, 16:28:59 (-0500)Chat Origin: VA US DOMAgent Ma Lejani C( 1s ) Ma Lejani C: Hello, sue. Thank you for visiting fedex.com. I will be happy to assist you.
( 17s ) sue: where is my package
( 25s ) Ma Lejani C: I received your inquiry. I would be glad to be of assistance. I regret any inconvenience you experienced as a result of this situation. May I have the tracking number of your package?
( 29s ) sue: 73721088- – –
( 33s ) Ma Lejani C: Thank you, Sue.
( 1m 11s ) sue: 737210880- – – –
( 1m 18s ) Ma Lejani C: Our records indicate that this package has been delivered today June 26,2018 at 03:38 PM and was left at the front door at the address indicated on the label.
( 1m 40s ) sue: no i did not get it
( 2m 0s ) sue: Thats why i am talking to you
( 2m 18s ) Ma Lejani C: Truly sorry that this happened with your package. Allow me to send a message to the facility about this incident for them to do further investigation. This may take a minute, but please stay online. Please bear with me as I ask some question. These information will help our trace team address the issue faster. For verification process, may I have your phone number and complete address?
( 2m 59s ) sue: yes i am asking my neighbors
( 4m 7s ) Ma Lejani C: Thank you, Sue. Is this the best email address where we can send notification, m- – – – – – @yahoo.com?
( 4m 18s ) sue: yes
( 5m 49s ) Ma Lejani C: Thank you, Sue.
( 6m 2s ) Ma Lejani C: Can you give me a short description or the content of the package, please?
( 6m 24s ) sue: yes, so far my neighbor do not have it
( 6m 59s ) Ma Lejani C: Thank you, Sue.
( 7m 10s ) Ma Lejani C: For verification process, may I have your phone number and complete address?
( 7m 23s ) sue: i think it is a test for a survey
( 7m 58s ) sue: – – – – – – – – st p- – – – – mo 64- – – –
( 8m 7s ) sue: 816- – – – – –
( 8m 16s ) Ma Lejani C: Thank you, Sue. Can you give me a short description or the content of the package, please?
( 8m 35s ) sue: no
( 9m 19s ) sue: i do not know what is in it.
( 9m 35s ) Ma Lejani C: I am sorry but I need the content of the package for me to be able to process a case.
( 10m 33s ) sue: how i have no way of knowing what is. no one sends gifts any more
( 10m 52s ) Ma Lejani C: I understand, Sue.
( 11m 41s ) sue: this is not the first time a package has been given to ??
( 11m 42s ) Ma Lejani C: No worries! I sent the message to our facility and your case ID is 062685- – – Please be advise that our facility will call back within 2 hours. Rest assured that our facility will call you regarding this package and give you the updated status of the investigation. Thank you so much for your patience!
( 11m 48s ) Ma Lejani C: Is there anything else I can assist you with today?
( 12m 24s ) sue: i want my package that you all lost
( 13m 19s ) Ma Lejani C: Yes I understand, this is the reason I created the trace case.
Fed Ex customer service is ridiculous. I received a text that stated an item was delivered to my home at 3:43 p.m. 6/25 and left with the owner. Not sure who the owner was because nobody never came to my home to deliver anything. I called Fed Ex customer service and they advised me that I would receive a call two hours later regarding the status of my lost package. No one never called. I called customer service 6/26 and asked why I never received a call the guy stated he had the wrong number unsure how that happened as he repeated my number back to me. I was supposed to receive a call from a manager too date I have not received one nor my package. I give up if they don’t care about me I will not give a company like this my business. Angry customer…..
I have been having problems for months. Every time I order something and track it the first day it says out for delivery by the end of the day it says wrong address, 2nd day back out for delivery by the end of the day it says delivered , where was it delivered to ? Not my address I call and complain they give the driver 2 business days to find it and deliver it I never hear back from anyone and never see my package. Funny thing is 2 times in the last month both my son and I were expecting packages his arrived but mine is always on another truck with driver who says the address is wrong then puts he delivered it and never does. Customer service is the worse ! U.P.S has no problem the U.S.P has no problem only FEDEX. I will leave you my last 2 case numbers 0822865071 and 0818811820. I have spoken to Robert who was a supervisor and Andrew no help what so ever . I will start asking companies who they use for shipping is it is your company they will lose my business.
I have been receiving medical supplies for several years monthly delivery this month I received a text notification of delivery but it never showed. after numerous calls to fedex my package is still being held hostage in Hammond Indiana and they refuse to deliver it, they claim they could not locate recipient, funny several years of monthly delivery at the same address and now they cant locate me, I need my medical supplies
Anyone having issues with FEDEX….go on twitter…..@FedEx and @FedExHelp……
Start complaining publicly….they will have to listen!
I am having terrible issues with FEDEX delivery. Numerous deliveries are promised for “X” date, so I wait, I watch because I want to make sure I get it inside before an animal drags it off. Each day after business hours I get the “Delivery Exception” and they promise the next day and the repeat happens. Three days to a week goes on before my package gets delivered.
Yesterday, I was waiting for food for my pets from Chewy.com and of course it didn’t show. Now it just says PENDING. Pending what? When you feel like putting it on a truck and sending it out here? I can see its at the depot that is 30 minutes from my home, and yet it just stays there till FEDEX feels like it?
I’ve resorted to writing to all of the companies that choose to do business with FEDEX. Perhaps if they start complaining FEDEX will listen, because every complaint I put in goes to deaf ears.
UPS doesn’t seem to have an issue with timely delivery…what is the issue with FEDEX???
To whom it may concern:
Your delivery person inadvertently left a package at my front door: (Tracking # 4264 4520 3160). My address is Greensboro, NC 27407.
The package label shows the correct shipping address is: XXXX Gwaltney Road, Greensboro NC 27407. Besides, the label shows that this is a perishable item.
In addition to sending an email to webmaster@ fedex.com (Incident: 180517-001109), I have also called your customer service desk and reported the incident twice to no avail.
I feel that a little prodding from you might help to get this issue resolved, since I am certain that my unfortunate experience is not in alignment with your reputation or mission statement, which I know is of high caliber.
Thank you,
Anthony
I wonder if Mr Fredrick W Smith will receive this
Good Day Mr.Limon,
I contacted FedEx as you stated and I was given the following Call Tag # 997020900044161. I was told that that the earliest that they could pick up this damaged shipment would be Monday April7.2018 between 9AM and 3 PM .
We will see
By the way This it totally unacceptable and a huge inconvenience as I have a 72lb 6ft x3ft box setting in my house for 2 weeks and have to maneuver around This item. Thank You,
Raymond Mcgee
Sent from Mail for Windows 10
By the way This was to be a MOTHER”S DAY GIFT
Further more I was to receive 2 packages Tracking #’s
43124310836 and 4361124310825
It Was stated that they were delivered FedEx ground Not true . I contacted the Shipper and they sent out replacements for these. I had informed FedEx I have a Camera focused on my doors.
On 4/23 tracking # 43124432248 arrived Damaged(I sent photos to Mr Limon about this matter aftr contacting fedEx with no results
I once again contacted the shipper and tracking # 436124602089 Was Claimed to be delivered on 5/1 2018 Which was a lie . Attached you will see camera and damaged Packages
From: Esteban Limon
Sent: Friday, May 4, 2018 6:32 AM
To: Raymond McGee
Subject: RE: Re Smcgee100@ mail.com
Good morning Sir,
After looking into this further I have discovered the call tag has expired and will need to be recreated, unfortunately that is not something I can do.
The number to call to request a call tag is 1.800.463.3339 just ask for a call tag for your package and they should be able to help you.
I apologize for your continued inconvenience please let me know if this does not get resolved or if your packages continue to not arrive as scheduled.
Thank you,
Esteban Limon
Operations Administrator
East Baltimore 209
FedEx Ground
410.388.2397 office
From: Raymond McGee [mailto:Rsam21224@ outlook.com]
Sent: Thursday, May 3, 2018 6:31 PM
To: Esteban Limon
Subject: Re: Re Smcgee100@ mail.com
Importance: High
Good Evening sir,
No one came by to pick up the damaged Package as of 6:30 P.M. today
From: Raymond McGee
Sent: Thursday, May 3, 2018 2:32 AM
To: Esteban Limon
Subject: Re: Re Smcgee100@ mail.com
Good morning Mr. Limon,
Thank You for responding to my email.
There is an alley behind my house, but one would not be able to get a truck up there. besides UPS, Giant, Safeway ,Amazon, Value City Furniture, U.S.P.S all deliver in to my front door. As for picking packages at other locations, I have a Medical Issue in which I’m unable to drive at this time Trust me If I was able I would not need to other locations, Besides I paid $136 to have these packages delivered to me and not for me to drive 3-4 miles to pick up packages. Most of the time FedEx stops across the street of my house and has to dodge traffic( when you have a package weighting more than 40 lbs./18.15 kg one should not stop across the street
I wait and watch by my door when I know when I’m expecting any packages from any carrier.
The driver can call me at 443-531-XXXXX
Thank You again Have a Blessed day
From: Esteban Limon
Sent: Wednesday, May 2, 2018 12:02 PM
To: Raymond McGee
Subject: RE: Re Smcgee100@ mail.com
Good afternoon Mr. McGee,
Thank you for your photos!
We have located the driver who has your call/return tag to pick up the damaged item, he should be by tomorrow.
Please email or call me tomorrow if it still has not been picked up.
I wanted to check with you, I pulled up a picture of your location and I can see you are right off a highway and your front door is not the best place to leave a package as it is in a major thoroughfare, is there a backdoor or side door or another location we can leave the package. We can also put a phone number for the driver to call, or FedEx now has partnered with partnering Safeway’s to receive and hold packages or any FedEx Office location can receive packages.
If any of these options sound good we can put this into effect for future deliveries. Whichever you prefer.
Esteban Limon
Operations Administrator
East Baltimore 209
FedEx Ground
410.388.2397 office
From: Raymond McGee [mailto:Rsam21224@ outlook.com]
Sent: Wednesday, May 2, 2018 10:51 AM
To: Esteban Limon
Subject: Re Smcgee100 mail.com
Good day For some reason I keep receiving a failed message here are the photos I mention
I am mad as anything with Fed Ex. Your driver passed my shipment from Amazon to USPS who then sent it to a different Post Office (that I used to have a po box at) My package was addressed to my home (not a po box, in fact Amazon said it could not be delivered to a Po Box). USPS received it at 10.29 (Monday) I spoke to an agent at Amazon he said he was sorry & it would be delivered tomorrow (Tuesday) Never happened, in fact one post office sent it to my Po box location!!! Today it is supposedly coming back. I am a Prime member & because of your incompetent service I still do not have my shipment. Your customer service (don’t make me laugh) do not do what they should do, they evade questions completely & lie. I worked for DHL for some time & what’s going on here is nothing like the service you are supposed to give!
I am a former driver for FedEx Ground…and before I continue I am hoping someone from FedEx sees this and contacts me asap. For the past month and a half I have been calling every number on the websites and I keep getting a run-a-round. “A Driver” (and no it was not me) decided to roll across the conveyer belt that carries the boxes to the routes they are supposed to go on. The Maintenance Supervisor witnessed this and came over and started to yell at him, (rightfully so, he was wrong) he then asked who he worked for. The manager (who is 68-70 years old) turns and says me. The Supervisor then started to scream at him. It got to the point where he got into his face and started to point his finger at his face. I asked him to step away and tried to calm everyone down. (KEEP IN MIND, IM ON THE OTHER SIDE OF THIS 5 FT WIDE CONVEYER BELT), The supervisor asked me my name and I declined to give it to him. He then threatened to fire me. Words were exchanged between both of us. He threatened my lively hood and I wasn’t letting this supervisor talk to me the way he was talking to everyone else. The management in that terminal is out of control and they talk to the drivers like they are garbage and they belittle them. (ALSO KEEP IN MIND PER CONTRACTOR CONTRACTS, MANAGERS OR FEDEX EMPLOYEES ARE NOT TO TALK TO THE DRIVERS) This is an ongoing problem. I was raised to never let another man disrespect or talk to me like I’m nothing. Words are words, I would never lay a finger on anyone. Anyway, getting back to the point, I embarrassed this guy in front of other people and he decided to tell the terminal manager that I threatened to beat him up. Those words never came out of my mouth and I had 5 witnesses, including the manager who was really being threatened. The terminal manager made my contractor suspend me and they had a meeting the following Monday. I was called that Monday and told I was no longer allowed to work for FedEx. My employer told me no investigation was done and no one who witnessed the incident was questioned or asked what happened. Now I ask you this why was I fired for sticking up for a 68 year old man, but this person (I will not refer to him as a man) who was the aggressor was allowed to keep his job? If I was so threatening, why did the supervisor continue to ask me my name, instead of getting help? If I was so threatening and/or disruptive, why wasn’t I escorted out of the building by security that morning? Why did FedEx allow me to go out and operate a 24,000 lb truck and start and finish my 8 hour day, if I was disruptive and threatening? Should I have not said anything? maybe. But I wasn’t going to sit back and watch this man threaten a fellow driver and manager and not try to calm the situation down. Anyway, I hope everyone sees how screwed up they treat people who are not even their employees. Maybe Ill get a FEDEX Employee to finally contact me back since this is a negative post.
Mr C Blaylock
the similar situation just happened to me in fedex office but I was just told a team member said things abut me and I was terminated after a no investigation..
I was suppose to receive my package from chewy.com for my dog, fedex was suppose to deliver it on march 7th then made up an excuse, then they said they were going to deliver it on march 8th 2018 well their excuse was I was not at home, when do you need to be home to receive a package from chewy.com, excuses after excuse, I guess the customer is always wrong, and now they are with the NRA lose my business, so what is your excuse now, my friends will now know what service you offer.
I too was expecting a package from Chewy.com yesterday, March 27, 2018. Not delivered and no explanation as to why. Was informed it would be delivered today, March 28. I received an email stating they couldn’t attempt delivery due to bad weather at the recipient’s location. Today was cloudy, mid-to upper 40s. Go figure.
I too am having never ending problems with Fedex and my monthly deliveries from Chewy.com I live in a 7 story building that is strictly for elderly and infirmed tenents in Baltimore City. Everyone knows the crime rate in Baltimore. Yet, Fedex feels it is absolutely appropriate to enter the building and leave the 70 lb boxes in the lobby and not even attempt to let me know they have delivered. I am home bound and not well. I get to know the boxes are in the lobby when a neighbor will knock on my door and say there are boxes downstairs. Chewy is great and understands and has even printed on the label to deliver to customer directly. When I call Fedex I am told that is their new policy. They also delivered one box and not the second in March. When I inquired as to why, I was told it was due to bad weather. How did they deliver the first box and yes, it was windy. Am I crazy or should we all campaign for UPS
With your continued association with the NRA and it’s advocacy on behalf of gun and ammunition manufacturers to the detriment of American citizens’ lives and particularly our school children, I will no longer use your services.
Ma’am you watch wayyy too much television.
For all the rest of you, can you not see that there is a common denominator here? (Mostly)
I have PERFECT FedEx service here in Oklahoma and always has but CHEWY never makes it on time.
Has anyone considered the problems could be the shippers and not the delivery? Just wondering.
As for getting off topic about the NRA…IF, IF every gun on the planet managed to get destroyed, people would plow into crowds of students as the lady did on the Oklahoma State University campus killing people instead.
I advise you end “today’s programming” immediately and throw out your TV.
What does the NRA have to do with package delivery?
Nothing!
As a former stockholder (sold all shares, as of your announcement regarding business as usual with the NRA), I no longer want to have any future contact with your company. You imply that you are helplessly unable to “discriminate” in responding to whatever policy positions a “legal entity” may have, but your shareholders and customers can choose to do business with those who are more willing to take a public stand & draw a line for the sake of humanity.
Thank you FedEx for every hunting rifle I own being safely delivered in perfect condition to my F.F.L.
My .22 Henry
.357 Henry
.30-.30 Marlin
…AND my .45-70!
Every single purchase delivered on time, in perfect condition, and worked flawlessly.
I will CONTINUE to use your services and if given an option, I will purposely choose FedEx as my delivery service.
For every person in here who swears they will never use you again, I will choose you for all of my delivery needs.
I am smart enough to make sure my package arrives on time and gets to me in one piece as it always has. Your competition has delivered me packages torn, half open, and even not at all once.
Your stock will only go higher as I am certain that others such as myself see the quality in your business and decide to replace “former” stock holders such as Laura by now buying more stock than I am sure she sold.
Yours is a high tech, fast, friendly and safe delivery service with reasonable prices. In my experience (TRULY), I have never found UPS to ever be cheaper in prices.
GREAT JOB!
I am disappointed by your statement to continue your relationship with the NRA. I will no longer be a customer. UPS will now my loyalty.
The question was “How do you rate your EXPERIENCE with FedEx?”
You answered that question based on a statement. Not based on an experience.
You do not have an experience, you have an opinion which is empty.
FedEx is the absolute best at package delivery. Bar NONE.
I have always used your company but in light of your support & alliance with the NRA I will no longer be doing so. I would like to see company’s support and stand up for change that will keep our children safe. It’s a small step that can make a difference some day.
Was your packages late?
Was your item broken?
Did you have any missing pieces?
Was your package delivered to the right address?
The question is about your experience with FedEx.
Did you find children in your package?
That is the only way your statement about FedEx keeping our children safe can be taken seriously and would be considered an experience.
As a long time customer, I applaud your company for standing up to the current “anti NRA” emotional outburst and maintaining your policies as stated in your response to the situation.
I will continue to support and recommend your company. I included your response because we need companies that will conduct business with integrity, and fairness regardless of individuals beliefs. Thanks again.
FedEx is a common carrier under Federal law and therefore does not and will not deny service or discriminate against any legal entity regardless of their policy positions or political views. The NRA is one of hundreds of organizations in our alliances/association Marketing program whose members receive discounted rates for FedEx shipping. FedEx has never set or changed rates for any of our millions of customers around the world in response to their politics, beliefs or positions on issues.
BRAVO!!!
I urge you to reconsider your position on NRA boycott. The PR is not helping your company. We need gun reform in this country so that our loved ones are not murdered in the streets. Pls. support legislation to ban assault rifles and ammunition in the US and its territories.
Bye bye FedEx. We need to break up now. I now know where your priorities are and they are not with our children. Unless the environment is changed children will continue to die and your refusal to try and enact change will make you complicit with next mass murder.
Please tell me how do children end up being a subject in package delivery service?
It shouldn’t be in here.
Thank you for not submitting to the blackmail of the left! We are licensed gun owners, our son is a LEO, and a firearms instructor. We appreciate you standing with the NRA and sincerely hope you continue to support the rights of legal gun owners.
Mr. Graf,
I am your former neighbor at en Provence in Longboat Key where I still have a home – Villa 3 B 5. I am absolutely dumbfounded as to why Fed. Ex. has not severed its relationship with the NRA. That organization is governed by right winged fanatics whose agenda is all based on raising money for gun manufacturers. I hope your company will re evaluate its position as I and many others cannot support a company which has so little regard for human life and the consequences of such limited regulation over guns. Other companies who have distanced themselves are very reputable companies and they have responded in a logical, respectful manner – why can’t Fed Ex?
Thank you FedEx for having a spine and not cowering to social media bullies regarding your stance on the NRA. I appreciate your bravery and will support you anyway I can.
As a small business owner I have called upon FED EX for my shipping needs.
Unfortunately now that you refuse to sever relations with NRA I must discontinue
my business and personal relationship with your company.
I will not even order anything that will be shipped by FEDEX.
FedEx is the best there is or you would have never used them in the first place. Now you are forcing a lower standard as an option which is akin to pushing your bicycle to another state instead of flying.
Wow!
You said you are a small business?
You are about to lose customers because of your choice of delivery service but you will figure that all out REAL FAST as your customers decide your service is too slow and poor.
All of a sudden you will quietly ignore your so called boycott and quietly sneak back into the ranks of FedEx and I would bet a few pennies you won’t EVER come back in here to admit you were wrong and changed your mind!
Smart people stick with FedEx.
As a small business owner with a FedEx account since the ’90’s, I was horrified to learn of the partnership that exists between the NRA and a company that has provided such excellent service for so many years.
Despite your company’s excellent range of services and reliability, I will cancel my account in the next ten days unless FedEx breaks its ties with the NRA within that period.
Would you please notify me of the policy decision made by the Corporate Offices by March 10th?
I appreciate your assistance, and pray that CEO Frederick Smith, CFO Alan Graf, Jr. and COO David Bronczek will make the crucial choice of humanity over the dollar. Is the FedEx bottom line worth the death of a single child, much less all who have died in 2018 alone?
Mary Wood I hope you cancelled.
I will support FedEx in your place.
Did you even read the original question?
Looks like joining the herd was easier than reading the question.
Once again I’d like to know how everyone loves bringing up children into this “How do you rate your EXPERIENCE with FedEx” question.
Can you cite for me how many children were saved because a licensed gun carrier stopped a psycho from killing children?
No you can’t because you didn’t see it on TV.
Go ahead, make my day. Go look it up.
FedEx delivered that licensed gun carriers gun ON TIME so he was able to eliminate the threat.
UPS delivered it at 8 pm and it was too late. F.F.L. was closed until the next day.
Go look it up before repeating CNN! It happens more than you realize! People getting saved all over the country (except California) due to law abiders being sharp and taking out a very very bad person trying to ruin someone else’s life.
With the FedEx support of NRA I will never use FedEx again. Bye bye.
I AM THRILLED THAT YOU WILL NOT BE BOYCOTTING THE NRA. HOWEVER, PLS EDUCATE YOURSELVES RE: WHAT AN ASSAULT RIFLE IS
nssf.org/msr/
as a life time member of the nra and a long term user of fedex I would like too thank you for your current stance. I will no longer use any other express mail or shipping service
I will not use any FedEx services until it eliminates NRA perks and disassociates
itself from the NRA….I own a shotgun and support the 2nd amendment but the NRA is
unwilling to raise the legal age to 21 for semiautomatic weapons and it encourages the sales of semi-automatic and automatic weapons and also has relationships with members of the Russian government going back to at least May 2016.
Such IGNORANCE!
Do you not realize the NRA is NOT your government?
Call your CONGRESSMAN young man and put away that shotgun FOREVER until you learn about it!
The NRA has no say so AT ALL about the legal age of purchasing firearms!
If you are too lazy to read and understand the 2nd Amendment AND your current states firearm laws, AND who makes such laws, you ARE the reason why there is a firearms age limit kid!
If you are too irresponsible to go find FACTS about a gun organization, too irresponsible to know who decides law, and too irresponsible to as much as do an online search to discover that guns made in other countries are sold here and vice versa, then you are too irresponsible to own ANY gun. I cringe that you admit you own a shotgun.
Your statement is worthy of being called…unworthy of this response.
Please do the right thing and disassociate your company with the corrupt, immoral, NRA. You are doing a disservice to the children and citizens of the U.S.A. by continuing to identify with them. SHAME ON YOU.
No they aren’t.
I am both a customer and a stock holder. I am writing to ask that you stop all support or relationships with the NRA. I will be watching. For now I will NOT use Fedex services. If you do not separate from the NRA I will sell all my stocks.
Thank you for attending to this.
Please have someone in your real estate division contact me about a great distribution hub location directly on I95 1 hour from Columbia, 30 minutes from Florence, 1.5 hours Myrtle Beach and Charleston
Mike Ferris
Carolina Commercial Real Estate
843-655-4750
Former gas station directly off of I-95 in Lynchburg. Underground gas tanks are certified until 2030 and canopy is in excellent shape. Property is one of two stations visible directly off of Interstate. Seller financing is available with as little as ten-pecent down. Previous owner averaged eighty thousand gallons of sold fuel per month, fifty thousand average inside sales without hot food and had thirty six lottery spaces. Also had an on site a ABC Store which had monthly net average of thrity eight thousand dollars. Also available for sale is rear lot with five point thirty- five acres. This space would be great for a dealership, storage facility, warehousing, logistics center and many other uses. Seller Financing is available with as little as 10% down with competitive interest rates and terms.
Why is it that when you guys drop the ball you won’t do anything about it? my package was on the truck for delivery today 01-19 by 8PM never arrived. The driver quit saying that roads in my area where bad and that’s a lie because the roads in my area were just dry as it could be. Then being told I had to wait until Monday? No you had the package on the truck for delivery and did not do it. The driver should be made to come in and complete the Friday deliveries that were not made. No Customer Service!!!
What a bunch of Morons it amazes me how this company stays in business. So I have a package waiting on my porch and it is not my package after trying to do the right thing and tell customer service the package is still here with me 5 days later. 5 days later what is wrong with this picture. I should just keep and sell this thing whatever it is. But I live by set of principles and morality obviously this company has non.
I arrived at the Gardena location, to pick up a package. There were about 6-7 people in line. There were no customer service agents inside. Apparently they were all outside for a good 15 min, taking a portrait. I understand that it is Christmas time and they want to take a Christmas picture, however do that on your own time, your office hours are for the customers to be serviced. By the way after they were done all of the agents came in, not a single rep said sorry for the inconvenience, or thank you for waiting, as a courtesy to the CUSTOMERS. I find that very rude. I would suggest that your company provide a reminder to your staff on customer service etiquette. Thank you go taking the time out to read this.
My $420.00 package was delivered to the wrong address. After 48 hours and inquires to their driver they listed it as a lost package . They then assured me all I needed to do was get the supplier to file a claim and I would get my money back. I ordered the same $430 part for my jeep and it was properly delivered . 3 months later and dozens of phone conversations later fed ex denies my claim per company because they listed it as “delivered properly”. They no longer need a case number because they have my name linked to speak to the person handling the claim and he states they are not responsible because I did not request it to have a signature or give directions of what to do with package . They verbally read to me from their computer that the driver did not drop my package at the right address and when he went to retrieve package no one answered the door. They told me that they were not responsible . I asked to please speak to someone else about the claim and he said there is no one else. I’m a hard working single mother and I can’t believe that this how is. No voice for being wronged. $430 is a lot to me and hey gave me 5 mins of I’m sorry mame there is nothing we can do we are not responsible . They made me feel like it was my fault they dropped package off at the wrong address . If that’s the case every head package can just be dumped on the side of the road if they don’t want to walk a flight of stairs like my package was to be deliver because it was heavy!
The following is an email sent to Fedex CEO Fred Smith. I’m sure he will never know anything about it so I thought I would share it here.
Mr. Smith, the following is only one of the multiple messages I have sent to your company related to ineptitude of your carriers and their failed services. Not sure how often any of the multiple complaints you actually see.
I have lived in Florence South Carolina for five years now. In a years time I receive anywhere from 20 to 30 packages(150 in 5 years). About half of those are scheduled for delivery from FedEx. No package that has ever been scheduled for delivery by FedEx has ever reached my door. I have a package sitting in Florence since Friday December 1 it’s now December 5 and I still don’t have the package. And no one at FedEx can tell me when I’m going to get it. I have met FedEx drivers in abandoned parking lots, at a muddy outdoor flea market and have flagged them down on the side of the road ( when I have seen them drive right by my apartment, and not stop)to get my packages. So, sorry Amazon.com, sorry Belk.com, sorry EBay, sorry Lilly Pulitzer.com, sorry christianbook.com, sorry Walmart.com and sorry anyone else who uses Fedex as their carrier, when I see that a package I HAVE PAID FOR!!!!!! will be delivered (or should I say again, scheduled to be delivered) by Fedex, I will immediately request a refund , I won’t have to worry about Returning it, because I’ll never receive it in the first place. FedEx, whatever I can do that will cost you business. Including contacting the above mentioned companies and telling everyone that I know about the incompetency of this company, I will do it! #fedupwithfedex
My Apple I phone was damaged and unrepairable. Apple sent me a pre-paid label with an empty box to ship it to them to receive my replacement device.
I placed my Apple I phone 7 plus in the box that Apple sent to me, correctly packaged and sealed per the instructions. I work at a California State Facility, as I am a state worker. FedEx comes daily to drop off and pick p packages, so I felt it would be the safest way to send it via FedEx. After the phone was picked up by Fedex, apparently when it was delivered to Apple, the phone was no longer in the box. I feel that a fedex employee stole the phone, as that Is the only explanation. Giving the employees the benefit of the doubt, perhaps it somehow “fell” out. Either way, the phone in the box was in FedEx possession and care and trusted to deliver this item to Apple.
FedEx is trying to say that the package weighed the same at pickup, which is highly un doubtful because the phone was in the box. I am sure they are confusing the weights, and comparing the empty box weight upon initial delivery to me, and then the weight again once it was discovered the phone was missing and refused by apple and sent back. It was a broken phone that Apple agreed to fix/replace, so I have absolutely no reason to lie, and being that the phone was broken, I had no use for it. Not sure why fedex would think that I would send an empty phone, when the reason it was being shipped was to get a new phone. I want a new phone, and over two months have passed, still not resolved, and still out of my 4960 phone.
FedEx has provided HORRIBLE customer service and I have filed a complaint regarding this. I had to follow-up once a week as I never received updates. And then after over two months of following up, they tell me that Apple has to file the Claim since they are the shippers. Why was I not advised of this two months ago? This is a very expensive phone I am missing, and still paying for service on. Worse service with any company I have ever dealt with. I will never use Fed ex again either, and advise others be cautious as well.
I live very rurally and over a mile from my mailbox, the Fed-Ex driver continually leaves my packages either tied to the mailbox, in the mailbox or beside the mailbox, I don’t know the packages are there, they are in plain sight and anyone can take them! I have contacted FedEx customer service, the store that I bought the items from, the US postal services and the state attorney general for assistance as this happens a whole lot and no one seems able to do anything about this! I can not go to my mailbox every day, I am a disabled Vet and for shopping, I use the internet due to my disability. Why is the same driver allowed to continually do this and not terminated? I have filed multiple complaints and still, packages are up at the mailbox just hanging there! I’m sorry he doesn’t feel the need to drive the extra mile to deliver the packages but isn’t this what he is being paid to do? PLEASE DO SOMETHING BEFORE THE PACKAGES ARE RUINED BY THE WEATHER OR TAKEN BY SOMEONE.
1. You said you live VERY rurally so the chances of your packages being stolen is almost nil.
2. You live over a mile from your mailbox. You admit you don’t check it everyday but it is not from being handicapped. Ill explain how I know shortly.
3. why did you call the post office? Are they FedEx cops?
4. The guy TIES it on your mailbox? Your driveway is a muddy or sandy wreck. USPS won’t use it, you won’t use it, and FedEx I’m sure has gotten orders NOT to or they will end up stuck.
He does you a favor by tying it instead of just leaving it in the mud.
5. If you aren’t out there how do you know it’s the same driver and would it make you happy if he lost his job? If he tries to make to your house his 14 hour day now turns into 16 hours and my CHEWY is late! Does his life matter? No. You just think he has a responsibility to put it on your porch which is not necessarily the case! If someone has a loose aggressive dog you won’t get your package either.
He gets to work before the sun comes up and gets home after dark and you expect catering.
6. You live “very rurally” so no it’s not his job to deliver the package to your porch!
If a driver can’t deliver it, they leave a card in your mailbox offering another delivery try the next day and after that YOU have to go get it from them.
7, PLEASE DO SOMETHING?
Americans are so arrogant, self absorbed, and spoiled! Do you think you are privileged because you are disabled? Well so am I and I don’t expect ANYBODY to give me special treatment!!!
IT IS YOUR RESPONSIBILITY TO DO SOMETHING!
Time for you to do what other rural folks have to do. BUY a crate for your packages, make a crate for them, or ask someone (church) to do it for you.
Put a sign on it asking all delivery drivers to lock it after a delivery and if you really want to know, ad a ringer they can push to make you aware you have one waiting in your waterproofed locked box.
OR you can fill in your driveway with gravel and you might get it delivered to your door but I do know if they don’t porch it it’s because they can’t. Get your trees and bushes near the drive trimmed also. Back when I could work a snake ended up in my truck.
maybe have crate with rear wheels then your chair or riding mower can pull it to the house and back,
You have a million options, but getting a driver who respects you and his job enough to tie your package, FIRED is just WRONG!
I forgot to add that my phone tells me when packages arrive. No excuses anymore and the driver can’t be blamed. All blame on you.
Bought a pc from HP. HP shipped 2 weeks earlier than stated so I had to deal with Fedex to delay delivery in order to avoid having it left on my front porch while I was out of town. Everything looked good until I got e-mail from Fedex that they tried to deliver but no one was available – the time on the notice was 10:53 which was exactly the time that I was on my front porch while my dog was relieving herself in the front yard! Called the local branch and was told that the package was in their warehouse with a note stating that it was not to be delivered until Monday. The branch manager had called on Friday to confirm Saturday delivery. She could not log into their delivery system so no help there. The main Fedex staff told me that they don’t deliver to residential addresses on Monday.
I will check in future on all orders and if the company uses Fedex, I’m cancelling the order. I like to watch the 3 stooges, not deal with them.
We have horrible experiences with your services and we are complain of your service of two incidents,
On Nov 7 your driver delivered a 20lbs package to my next door house and asked my neighbor to bring over the 20lbs package instead for him to complete his responsibility and
delivered it to our home. The tracking number is 407953610250879, I would like you to check out your driver and give us an answer of why he is not doing his job.
Secondly, we ordered a product from Apple on 11/7 and should been delivered on 11/9 and we are continuing received a message of wrong address was given and can not delivered the package. We have this address since 1998 and never had any issues of received our mails or packages until this incident. We are being asking to send correct address for them to deliver the package and the package should been arrived 11/9 and it has been reschedule to 11/10 and now to 11/13 and this is the third time to reschedule the package and it has delay my study and here is the tracking number 415543950569 and I would like to know what was the problem that my package has been delay again and again and why the package is being reschedule to next Monday instead of this coming Saturday ? Is this your good customer service and I am very disappointed with this two incidents !!
Me. Philips,
Why is it so difficult to locate the site to compliment your employees? You guys are doing a Great job.
I frequent Fedex at
Columbia, South Carolina 29206
Center # 2148
New Manager, Kyle has a Great Team.
Aurea and Amy. Always ready to assist with a smile and even laughter. The Mgr that just left had a wonderuful attitude and enjoyed his crew. Kyle is fitting right into the positive, helpful and enjoying his job.
It is a plesure doing business at Forest Acres with this group.
Please commend their work ethics and joy of employment.
Thank you,
Betty Kay Etue
Etuebettykay@ aol.com
Began the process on oct 16 in Amarillo tx. Dropped off items at FedEx office on Olsen circle in Amarillo tx. There were 2 fragile lights at $1000 each and several other items. I was contacted later and told they were packed in three boxes. I approved the shipment and insured them for $2000. They have been sent to Houston, returned to amarillo, separated in transit, supposedly returned to Houston, and as of today have not been delivered. I have spoken to customer service 3 times, gone to the fedex facility on I-40 in Amarillo (at the direction of fedex ccustomer service) to no avail. My client, the recipient has spoken to customer service in Houston numerous times and has not gotten accurate, consistent information either. The number of packages, per FedEx paperwork has gone from 3 packages, to 2 packages and now I’m getting info from FedEx that says there are 2 packages in anarillo and 3 in Houston. I have finally found the corporate phone number in Memphis and will be calling them. I would like to have the correct number of packages either delivered in Houston today or the shipping fees of over $200 returned as well as the $2000 declared value of the items.
DELL sent me a replacement computer for the one they have been trying to repair. The FEDEX tracking number is 731539727085. DELL sent it Priority Overnight. It was supposed to be delivered on 10/26/2017, 10:30AM. It has NOT been updated or delivered as of today. 10/30/2017. I’ve called FEDEX several times, they foundout it had NOT been shipped out and was still in TN on 10/27/2017, I was assured it would be updated, picked up and delivered on Monday, 10/30/2017. It has not been updated, or delivered. I called this morning and was told the label had come off, and inside they had no papers to identify until I called on Friday and they found it. REALLY, DELL sending a computer with no paperwork, I don’t think so. So this morning I was told the lady would call me back, as Charles had said on Friday (never happened), never happened with her either. I hadn;t used FEDEX for about 3 years, I remember I trusted them , they delivered on time, never had to call about anything. WHY has the service gone so downhill? So I am still sitting her, no updates, unable to do my online college courses, and no comuter and FEDEX is still lying to me.
Case Number# 1028717399 Where is my package. Was supposed to be delivered yesterday. Told that business was closed. It is not a business and it is open 24 hours. Driver is a liar and just want to go home early
You are absolutely correct; they would lie and say the business was closed which is a residence…no slip was left to say that they even attempted to deliver.
Placed an order on Oct 19th, 2017, order was shipped out on Oct 19th, Fed Ex ground, I checked status of order, said, should be delivered Thursday Oct 26th, Oct 26th I checked to see if order was out for delivery, only to see it said pkg was delivered Wed Oct 25th at 5:06pm, I check my property and there is no package outside my door. I checked my surveillance cams, low and behold, at 2:44 pm on Wed Oct 25th, I see the FED EX truck in front of my location, driver gets out..walks to back of truck, then walks back to front of truck, looking around inside of truck…then gets back in the drivers seat and drives away…he never delivered my package nor even walked onto my property. He drove up the street and never stopped. The package said it was scanned at 5:06 pm and that it was left at my front door, I check my surveillance cameras and there is no sightings of any FED EX delivery trucks in my area at that time nor after that time. Now it’s the sit and wait game for them to get back to me. In the meantime, I already paid for my items, and do not have them, nor do they know where my package is.
I was supposed to have a package delivered on October 10, 2017 but never received it due to the drivers negligence of him delivering my package to a business and they never retrieved my package so I is now considered lost and they are telling me I have to wait 10 to 14 business days because they lost my package I am so mad with this company they are the worse still nothing is done after day 6 of waiting with me calling into this company everyday
My two different orders that were due to arrive today was not delivered by FedEx with the lame excuse that my address was wrong.
This is the fourth time in a row that they have failed to deliver with some lame excuse.
I have mechanics on site waiting for these parts, now they want to wait until Monday to deliver?
I guess my address really is not that wrong. The driver probably probably wants to go home early to miss the traffic.
Since UPS delivers several times per week here, please use them in the future.
DUMP FEDEX – Why should I continue to shop at Rock Auto? Delivery is part of transaction and FedEx is making you look terrible.
I WILL NOT use FedEx anymore as long as you continue to sponsor NFL.
I am contacting each NFL sponsor and putting them on my DO NOT USE list, as
long as they sponsor an anti-American sport…sad it has come to athletes ruining a game we loved, but we are free to protest with our wallets. Please consider dropping them as sponsors.
My exact reason for being on this site contacting Fedex. I too have a list of all NFL sponsors and I will not be using their services and/or products. The USPS has overnight delivery, as does UPS, if I need something to be there overnight.
As a previous customer stated:
“Americans are watching if you support the complete disrespect of our Country and Servicemen and Women by the NFL. If you SPONSOR THE NFL, we will BOYCOTT your product as we are already Boycotting the NFL! DO NOT SUPPORT THE NFL BY SPONSORING THEM, Be smart and Stay Neutral by AVOIDING THE NFL!!!!!”
I couldn’t say it any better so I quoted a previous post to you. I agree fully and as we are rural and utilize a lot of on line purchasing opportunities, we have many, many fed ex deliveries. We don’t have to. We can specify UPS or USPS or just drive into town. You need to be aware of the vast, not too silent, majority in this country.
Holiday season is on its way and I realize it will be a very busy time of the year for you. Something for you to consider.
I would think that FedEx is not pleased with the NFL right now. Let them know. Let the press know that you do not stand with these over paid, spoiled teams. Love your country and be patriotic.
Thank you for your consideration.
Cindy Burton
Americans are watching if you support the complete disrespect of our Country and Servicemen and Women by the NFL. If you SPONSOR THE NFL, we will BOYCOTT your product as we are already Boycotting the NFL! DO NOT SUPPORT THE NFL BY SPONSORING THEM, Be smart and Stay Neutral by AVOIDING THE NFL!!!!!
I received a email from FedEx on 9/21 informing me that my package will be delivered 9/23..after sitting home all day and no delivery I called FedEx and was informed I now will get my item 9/26..My entire day litterly wasted Saturday.. Very POOR customer service.. Sure they were working and being paid so they don’t care.. If my delivery was canceled and changed why wasn’t a NEW email sent to me this morning.. P. S.. The item left Orlando around 2or3 am today.. That’s only 3 hrs from here.. I sincerely hope someone from corporate looks into this matter..
I signed up for Fedex Delivery Manager. Every day for one week I get a call saying my package will be delivered. Every day for one week I do NOT get my package. Customer service is worthless and the managers don’t return your call. I guess Fedex never heard of the rule of 250: joegirard.com/posts/girards-law-250/
I am dissatisfied with Fed Ex deliveries. I live in a secure building, that you have to use a call box to enter. Not rocket science. The phone number is on the label of the package to be delivered most times., If not you have the person’s name which is listed on the callbox, Driver would locate the name and press call, it would will ring my phone and I press nine to open door. This is tough. I am sitting outside now waiting for a package and have been for two hours. I should not have to do this because your employees are too lazy to use the call box. Not that you care but I am in a motorized scooter number one it’s very uncomfortable and I cannot sit in it all day long and wait for packages every time I have one coming. We cannot be the only secure building in Nevada I wish you would train your employees better.
I sent a package, because of a mix up, funds for the shipment got messed up.
I found out, tried to make inquires, no notes had been written. No amount mentioned owed, no information, and FedEx, sent the package to Memphis Tenn, instead of point of origin.
I offered to pay at the point of origin, and get the package moving, denied.
Offered to have package to get shipped back to origin, and pay, denied.
Company wants me to create an account, requiring a credit card, I do not have.
They are stealing my package, worth a few thousand dollars.
I have wasted a few hours dealing with them, and no solution but to file criminal charges against them for my package.
I would like to see all the customer service people who handle this in jail, along with the CEO, for grand theft.
I just want you to know that FedEx has truly let me down. I have used FedEx for over five years. I travel for work and have shipped packages from all over the country with no problems until now. I shipped a bunch of packages from Cape Cod in July I did not get home until august which is in Florida. The first four packages that I shipped on July 17,2017 never made it to my home. In August once I realized that the packages were missing I called FedEx, at first they told me the packages were delivered, but once I said to them that they were not delivered to me they then told me that the they were notified that the packages were delivered to the wrong address, at which I said why were they not retrieved from the wrong address. I was told they would try to find out but after I called the third time i was told it was deemed lost and that I have to put in a claim.. I put in a claim three weeks ago and called today 9/13/17 to get status I was told they just got it and that they need 5-7 days to review. I asked to speak to corporate as was given to someone else to let them know that I was not happy about this. I told him why was I not contacted when FedEx was notified in July that my packages were delivered to the wrong place, I was told that it is not FedEx job to call.. Had I not called they never would have told me the truth. I just want you to know that it should be FedEx responsibility to notify the sender if they are aware that packages were lost or delivered to the wrong address. After the response from your spokesperson I am not sure if I will use FedEx agin. You had my phone number I should have been notified. I would hope that you would let your people know that in the future if they are aware that a. Package was delivered to the wrong address or person that they let the sender aware. I would not have been so upset over one package but four come on.
Last night I was awaiting a dog cage… The driver pulls up and yells to me from the street -“are you refusing this”. And I said NO. He brings the package and shows me his hand held and it says “leave at front door Package refused”. So I want my package and he does not know what to do. He calls the office. They say they have NOTHING IN THEIR SYSTEM ABOUT REFUSAL…They tell him to leave it and have me sign for it…
I come in and call fedex. I get groceries from WalMart and that is FEDEX usually. I am disabled.
So I call in…I explain the situation to a disinterest agent. He tells me there is NOTHING he can do. But call back if it happens again. Tonight I am on the toilet and the driver is ringing the bell… I catch him and he shows me his hand held and Well OF COURSE SAME PROBLEM..
So I call Tec Support…Nothing they can do they do not see any problems…So I call and get a supervisor online “GEORGE” and he says well it was delivered..And I tell him that is not the point..Why are two different drivers seeing the same thing but he does not and the office here does not….SO
I am at the point where I will just shop elsewhere that guarantees that fedex not be used…
Everyone wants me to call again tomorrow. IT IS YOUR PROBLEM, YOUR RESPONSIBILITY.. YOU NEED TO TALK TO THE DRIVERS THAT MAKE THE DELIVERIES ABOUT WHAT IS SHOWING UP ON THEIR HAND HELDS…..The station in BOssier does not see any issues, 800 tec support does not see issues, and GEORGE WAS TREATING ME LIKE I WAS A Liar……
ONE TRACKING NUMBER, Tonight’s is 406035416287. Last night was…787644516250
30 days ago I refused a delivery…Since that time I have had many deliveries…This began last night…I refuse to waste another moment on it..CALL THE DRIVERS AND ASK THEM IF IT HAPPENED….
FedEx hires contractors to deliver packages does not know how to deliver packages can’t do their job been waiting 2 days for my package call them 9 times still have not got package do not use FedEx
Sent doXXXXents to APHIS in Albany, NY USA with a PREPAID return FEDEX label and envelope.
It was doXXXXented as “delivered” to my address in NJ USA ….. Not there.
Called FEDEX with tracking number, was transferred to tracking ‘supervisor’ in El Salvador!!!
Not only did he not speak English well, but he said he had the erroneous address where it was delivered. Asked where that was, and he said he was not allowed to tell me!!!!
Called FedEx again, 800# got someone in God knows where but NOT in USA….again, he spoke very bad English and could not understand three times that I wanted the erroneous address so I could retrieve my package. He put me on hold for 15 minutes then the line went dead!!!!
FedEx is ridiculous and at fulfilling commitments. Twice in one month I have had tow packages that were not delivered. The first one was claimed to be attempted to deliver but no one was home, but get this NO CALL TAG WAS LEFT ON THE DOOR, the same package was claimed to be attempted to be delivered 2 hours later but no one was home, lies, I was at the front door. Now yesterday I had a package that was supposed to be delivered not even one attempt and I kept getting the run around when I call the customer service number then mysteriously no one knew why the package had not been delivered, I want this resolved asap. I have reported this to the Better Business Bureau because if we as customers pay for certain shipping and are promised a date it should be fulfilled.
Great Customer Service! I appreciated that when I called one dept but needed to speak with another, the first person while putting me on hold, explained to the next person why I was calling and gave him all of my information. Within minutes, I had the doXXXXentation I needed via email. Thank you for such great Customer Service 🙂
TERRIBLE! I paid for a package to be delivered between the hours of 5-8 today . Confirmed everything yesterday. The driver decides to deliver it at 3:40pm and then stated no one was home . Which wasn’t the truth ! No I’ve missed out on things I needed to get done this evening , along with getting my package and taking it to an appointment I had . I want my special delivery fee plus the $230 I paid on the product . Then I call and Customer Service tells me there’s nothing they can do because the driver is gone and no Manager is around to resolve the issue. So pretty much they don’t care and I’m still without my package . I’m calling Corporate until I get a resolution.
I had a package that was suppose to be delivered today. Mind you FedEx normally gets to my location around 1-2pm so at 4 I knew it was a sub and called only to hear “driver has til 6 to deliver” 6 comes I then hear “driver has til 8 to come” 6:15 as Im sitting in my office waiting I get a notification that package is delayed because no one was available to accept. Idiot driver never rang the bell or even entered the gate so now Im hearing “we will deliver it by end of day TOMORROW” hell no you will keep it and reimburse me my damn $700.00 you just cost me So done with this sorry company!
I NEEDED TO FAX VERY IMPORTANT DOXXXXENTS. SINCE IT WAS CLOSE TO CLOSING, i WANTED TO SEND THE MOST IMPORTANT DOXXXXENTS THAT SUPPORTED ALONG WITH ACTUAL PHOTOS. THERE WERE FAX MACHINES IN FRONT OF ME, WHICH U COULD PAY WITH CREDIT CARD. I AM NOT SURE WHY I WAS ASKED TO TAKE THE DOXXXXENT TO THE REGISTER FOR THE SALES ASSOCIATE TO FAX. IF I COULD HAVE FAXED THEM MYSELF, I WOULD NOT HAVE RUN INTO THIS VERY UNFORTUNATE, UGLY, UNPROFESSIONAL EXPERIENCE.
I PAID FOR MY ITEMS WHICH RAN UP TO $52.54. I WAS SO EXCITED THESE DOXXXXENTS WERE SENT. IT HAD CONSUMED MY LIFE FOR 4 MONTHS AND FEELING RELIEVED. IN ADDITION TO FINDING SOME PHOTO/LIGHT HANGER. MY DAUGHTER HAS BEEN ASKING FOR MONTHS. WHO KNEW- TO FIND THEM IN A FED EX STORE? I WAS ACTUALLY HAPPY FOR A MINUTE.!!! I PROCEEDED TO CHECK OUT. I EVEN OFFERED THE SALES MAN IF I COULD BUY HIM A COCA COLA THE SODA BOTTLES/ ICE BOX WAS RIGHT NEXT TO ME, FOR HIS TROUBLE.? i CAN TELL HE DID’NT WANT TO BE THERE, I COULD TELL HE WAS IN A FOUL MOOD.
(YOU NEVER KNOW WHAT A PERSON IS GOING THROUGH, SO WHY NOT BE KIND TO ALL U COME ACROSS)? I CERTAINLY HAVE BEEN GOING THROUGH HELL FOR 4 MONTHS WITH MY MOM’S FAILING HEALTH. SO WE FINISH THE TRANSACTION. i SAID , ‘THANK YOU AGAIN FOR YOUR HELP, HAVE A GOOD NIGHT’. i WALKED OUT OF THE STORE. GOT TO MY CAR, MY DAUGHTER WAS WAITING AND FELL A SLEEP, SO I SHOWED HER THE LIGHTS/CLIPS I PICKED UP FOR HER. i THOUGHT THE SALES MAN SAID TO ME ALL OF YOUR OTHER STUFF IS IN YOUR BAG. THINKING MY 3 PAGES OF DOXXXXENTS WERE IN THERE WHEN I ASKED TO SEE THE CONFIRMATION SLIP;HE SHOWED ME WHERE ON THE SHEET SAID” 4 PAGES, OK”.WITH ONLY THE PHOTO DOXXXXENTS. I ASSUMED THE WRITTEN DOXXXXENTS WERE IN THE BAG. WHEN I CHECKED THE BAG AT THE CAR, I REALIZED THAT THE MOST IMPORTANT PAPERS WERE NOT INCLUDED WITH THE ITEMS I PURCHASED. “oH no’! MY DAUGHTER SAYS TO ME, ” THE MAN JUST LOCKED THE DOOR”. i HAD NO CHOICE TO KNOCK ON THE DOOR TO ASK HIM ABOUT THE MISSING PAPERS. HE DID LOOK AROUND THE FAX MACHINES BEHIND THE REGISTER AND TOPS OF TRASH CANS….HE SAID, ‘NO i DON’T HAVE THEM, CAN’T FIND THEM, I BACK TRACKED’, HE SAID….I ASKED HIM IF THE CAMERAS WORKED? HE SAID THEY DID. CAN WE REWIND AND SEE WHAT HAPPENED TO THE DOXXXXENTS? REMEMBER I SENSED HE WAS IN A FOUL MOOD EARLIER? YOUR EMPLOYEE THAT CLOSED ON JULY 25, 2017, WENT NUTS. HE PUT HIS LEG UP ON THE SHELF AND LIFTED HIS SLACKS UP TO HIS KNEES AND SAID’, WHAT THE H3LL, THERE NOT UP HERE, AND STARTED SLAMMNG DOORS AND COUNTER TOPS AS HE WAS PRETENDING TO LOOK FOR THEM, VERY LOUDLY ….. HIS EYE BALLS BULDGED..AND LITERALLY WAS IN MY FACE. i REMAINED CALM THROUGH THE ENTIRE EPISODE OF YOUR CRAZY EMPLOYEE, WE WERE BOTH STANDING BY THE PHONE, HE PUT HIS HANDS ON THE TELEPHONE HANDLE AND WAS THREATENING ‘ I ”LL CALL THE COPS, LEAVE!, ‘GO AHEAD’, I SAID TO HIM.’ PLEASE DO, ILL TELL THE POLICE U STOLE MY DOXXXXENTS” AT THIS POINT, HE COMPLETELY WENT OFF !WTF? AFTER LOOKING,MYSELF, OF COURSE I GOT FRUSTRATED..WOULDNT YOU? HE WAS IN MY FACE WITH HIS EYES BULDGING OUT, IN AN DEFENSIVE WAY, LOUDLY SAYING, ” UR CALLING ME A THIEF? NO ONE CALLS ME A THIEF”. i THOUGHT , “wtf? I WAS JUST TRYING TO GO THROUGH MY DOXXXXENTS AND FAX IT BEFORE MY DEADLINE. I WENT THROUGH A LOT OF TROUBLE TO GET THESE DOXXXXENTS… SO NATURLY, I AM SAD AND UPSET. i SAID TO HIM, ‘ THERE IS NO NEED TO TREAT YOUR CUSTOMER POORLY, AND ACT CRAZY, SLAM THINGS AROUND, MOST IMPORTANTLY ACT IN A VERY UNPROFESSIONAL MANNER” LISTEN, IVE BEEN AROUND AND SEEN THIS TYPE OF NEGATIVE, UGLY BEHAVIOR FROM MEN ; THOUGH, I LIKE TO THINK I AM POISED AND VERY FEMININE AND TRY TO BE KIND TO ALL THAT I COME ACROSS, i AM TOUGH, i CAN TAKE IT. BUT HAD THIS BEEN A WOMAN THAT HAVE NEVER EXPERIENCED THESE TYPE OF MEN, THIS TYPE OF SERVICE? WOULD HAVE BEEN FREAKED OUT. i DID NOT NEED THIS TYPE OF BEHAVIOR. THERE WAS NEVER ONCE, “i AM SORRY, NOT SURE WHAT HAPPENED, IF WE FIND IT, WE WILL CONTACT YOU.THERE WAS NOTHING OFFERD!!! I HAVE NEVER HAD AN EMPLOYEE ACT LIKE THIS LUNATIC. WOW! UNBELIEVABLE.. I REALIZE IT WAS ALMOST CLOSING TIME. IF YOU CAN’T TREAT YOUR CUSTOMERS WITH RESPECT AND ASSIST THEM TO THE END. THEN I SUGGEST TO FED EX,….. FIND ANOTHER CLOSER. I HAVE BEEN GREATLY INCONVENIENCED, SOMETHING THAT COULD HAVE FINALLY TURNED MY LIFE AROUND AND MAKE BOTH MY MOTHER AND i VERY HAPPY. I WALKED OUT OF YOUR STORE SAD, IN DIS BELIEF I HAD JUST BEEN TREATED THIS WAY. HE IS A NUT JOB. i WOULD LIKE VERY MUCH IF YOU COULD REWIND YOUR STORE VIDEO TAPE, TO SEE WHAT EXACTLY HAPPEND TO THE DOXXXXENTS? DID HE INADVERTENLY, BY MISTAKE, PLACE THEM TO THE SIDE TO FAX THE PICTURES OR BY MISTAKE PUT THEM IN THE TRASH OR HANDED IT BACK TO ME? AND WHILE YOU ARE AT IT…PLEASE WATCH HOW YOUR EMPLOYEE WHO CLOSED ON JUL Y 25TH, WAS SLAMMING THINGS AROUND, IN A CUSTOMERS FACE, WITH HIS EYES BULDGING. iS THIS FED EX? HE REPRESENT fED EX IN A VERY NEGATIVE WAY AND I DO INTEND ON SHARING WITH EVERYONE I KNOW ABOUT THIS UNPLEASANT EXPERIENCE AT YOUR STORE WITH YOUR CLOSING EMPLOYEE. WOW, I STILL CANT GET OVER IT. HE DID WALK HALF WAY DOWN, AFTER I DECIDED TO NOT ENTERTAIN THIS CRAZINESS, HE WALKED DOWN TO LOCK THE DOOR BEHIND ME, AND APOLOGIZED. NOPE, NOT GOOD ENOUGH. I WOULD LIKE TO HEAR IT FROM HIS SUPERVISOR. THAT WAS THE MOST UNPLEASANT EXPERIENCE.. I WOULD LIKE TO CLOSE BY COMPLEMENTING CHRIS, THE ASSISTANT mANAGER. hE WAS VERY HELPFUL, ATTENTIVE AND COURTEOUS. HE OFFERED TO HELP ME. PLEASE THANK HIM AGAIN AND PAT HIM ON THE BACK. HE EVEN CAME TO TELL ME THAT HE WAS LEAVING FOR THE EVENING BUT SO AND SO WILL BE TAKING CARE OF ME. EXPLAINED HOW YOU WANTED TO PAY FOR THE FAX . tHAT IS THE KIND OF SERVICE UR EMPLOYEES SHOULD GIVE TO YOUR PAYING CUSTOMERS…IN CASE YOU FORGOT, WE PUT MONEY IN YOUR POCKET.
I used to work for ground several years back. My next potential employer is trying to verify my employment with FedEx and can’t seem to. I’ve tried several numbers and several people. No one seems to be able to get me what I need. My start date is fast approaching and this is holding me up. It shouldn’t be this hard.
Fedex loses an overnight priority package to be delivered Monday so the company resents it OVERNIGHT PRIORITY to be delivered Thursday, July 20th and it’s STILL sitting at the Indianapolis terminal at 8:50a? Now I am told you are sorry for any inconvenience but it won’t be here at promised time again? Sorry does not fix a screw up twice in the same week to the SAME destination!
It would surprise me to get this resolved judging by the other complaints that have never been answered so I won’t hold my breath. Would love to see the CEO living under a bridge he clearly cares about no one but himself.
Your automated system is horrible! I need to get a contact name and number for your company representative that takes care of all DOT requirements I need a 49 CFR 49 Part 40 Drug and Alcohol form signed by FedEx on a previous employer and can’t get anywhere on your automated system to find where I fax this form to……uuuggghhh
cliftoncollins57 at yahoo.com
I scheduled a package to be delivered today last week. I come home early from vacation so I could receive the package. I sit here all day long waiting and continue to check my phone for the status of my package. It said my package would be delivered today. So I waited. And at 2 o’clock I call FedEx and they informed me they forgot to put my package on the truck. And it won’t be deliveried till Monday. So I asked to talk to a manager. Who informs me that they do not have a driver that can bring me my package. So now not only did I waste a day of vacation. I now have to miss a day of work so I can be here to sign for the package. I still do not understand how this is my fault and why I have to suffer for someone else’s lack of responsibility.
73952683XXXXX
This company is AWEFUL, staff and drivers are unable to do anything well or problem solve. Executive offices are unavailable and all of them should be fired. The fact that no one responds to these comments. Pathetic.
I was driving on 295 west in jacksonville florida around 6:10 pm on June 3rd, 2017, this driver was tail gating me, all I seen was the roof of the engine, he was also dodging in and out of traffic, I tried to get a picture of the truck number and the license plate but was unable to do so. I did see the driver, he was a black male around late 20’s early 30’s, thin, both side doors on the right side of the truck was open, he almost ran another driver off the road trying to get by them, we were all going 75 mph, this guy is a danger, I have seen other drivers in the past do the same thing, something should be done, there are devises that records the speed and their driving so this doesn’t happen again, they will cause an accident or even kill somebody driving like this,
The Seattle area FedEx does not understand the concept of delivery. This is the second time in less than a month FedEx was unable to deliver an expedited delivery. And they keep the money. I have notified both companies that I ordered from not to ship my purchases via FedEx. FedEx sucks. And to contact customer service is a joke. Nothing but dumba**es there.
this is the 4th time i have had bad service with fedex in the last month and a half there very disorganized unprofessional staff and supervisors are not trained very well i get several stories from each one and no where with the actual issues first off the damaged my $2500.00 new one off custom guitar and are doing nothing but giving me the run around to get the issue solved and all they want to do is argue with me make me feel like its my fault they dropped my package the custom case is a total loss its ruined the guitar will have to be looked over by a professional again at kiesel and I’m in okla there in cali and after waiting 2 months to get this special guitar i thought i would have it for a special weekend with a family gathering to bring and play for the holiday weekend but not now it is jacked up and I’m so frustrated and getting lied to by fedex several different stories telling me they would only cover the parts for the guitar and not the complete cost seriously thats bs to the highest degree so I’m done with these lowlifes at this failure of a compony never again will i have or use there uncaring delivery drivers freight services its very appalling to say the least I’m so at a loss for words and angry this guitar can never be replaced or replicated in no way its a special master grade 7a top poplar burl top and head stock with an amazing stain and paint job and walnut neck thats tung oiled its my dream guitar but now its junk thanks losers at failex unbelievable
I have a package to return to a company to repair or replace something. Fed Ex ground sent me a label to put on the package to have the package shipped. I called Fed Ex to get the package picked up and I was told the company I was sending the package too gave me the wrong label. Fed Ex sent me the label from there web sight. They said the label should have a box in the corner with a letter in it. My label did not have that. The customer service guy from Fed Ex hung up on me. I called back and a lady answered this time and she said the label said Fed Ex ground on it so it did not need a letter in the box. The driver came to pick up the package and said the label was not correct that it needed a bar code on it. I had a copy of the e-mail from fed ex and I showed it to him and there was no bar code. He did something with his hand held computer and all of a sudden he could take the package. I check this morning with Fed Ex tracking and it only showed the label was sent. Then later today a Fed Ex driver came to get the package. I told him it was picked up yesterday and he said their system had no record of it. Another call to customer service gets me an English speaking challenged person. He could not answer anything. I asked for a supervisor and he got on the phone. He located the package in there hub and it was sitting there because of no bar code. it would sit there for years because of no bar code. The supervisor looked into his computer and agreed I was sent a wrong label. He was going to contact the hub and most likely have a new label printed and call me with the new tracking number. He was going to get back to me in 20 minutes. that was 41/2 hours ago and I do not have anything including a way to call this guy back. These people are totally incompetent.
Like · Comment · 12 hours ago · 15 Reviews · facebook.com/profile.php?id=100000088713346&fref=ufiAl Arvia I called Fed Ex customer service today hoping to get a person that had or has a clue to how to run the shipping agency. The jury is still out but The new guy today after hearing the story asked me if I still had the package????? Just how stupid is that question. Fed Ex is in denial ????? This guy did call back and said he too found the package sitting at the Ocala hub so I guess he knows I do not have it !!!!!! I am still waiting for another call back as they are trying to create a new label that is correct this time and get things moving. Just as I reminded the Fed Ex folks , it took the pony express 11 days from the midwest to California. Fed Ex has taken 7 days so far to move my package about 4 miles and it is still in Ocala Florida. You gotta love progress????
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facebook.com/profile.php?id=100000088713346&fref=ufiAl Arvia Just think , Fed Ex is having a hard time creating a shipping label from there own company from there own hub??? This was told to me??? Maybe they just can’t get one that will work this time. The company that the package is going to paid for this crap. Time for Fed Ex to evaluate there people and get people that speak fluent ENGLISH. This is America !!!!!!!
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Al Arvia
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While on the phone with your supervisor Luis and while he was telling me Supervisor had found the package and was going to get a express number and send the package because of all the foul ups my door bell rang. It was the Fed Ex ground driver that picked up the package at my home days earlier. He had the package in his hands and said it has been on his truck. He said they would not put it on the belts because of the label. That means I was standing in my home being lied to with the package in my hands that 2 of your supervisors said the had and were going to ship for me. Fed Ex is nothing but a room of mirrors run by liars and deception kings. I took the package and had it shipped paying for it myself. Unlike you liars who like to deceive I am telling you I spent almost $40.00 for what should have been paid for shipping and I am going to file BBB complaints and whatever else I can come up with.
I am an 11 year veteran of ground 432/429, seeing some change that’s not to good… seems all you care about is TLH !!! I take pride in what I do .. the work I have to do is hot , my stuff makes service !! I run my ass off doing it , and it gets done …. Now just recently you handed out hoodies for perfect attendance during peak of ’16 .. If you check my records you’ll see that I have NOT called off since 2006.. scared too death to do so , fear of getting written up!! Vacation days , that’s a bunch of XXXXX too .. I have had QA clerks say ” glad you’re back ” !!! Really? Hire twilight unloaders !! Tired of seeing 3 unloaders trying too create 8000 boxes per hour and only get too 5400 .. then all you hear is “We really gotta get it back” this half … I TLH is obviously all that matters !! Oh yeah what happened too the QRP program ???? It’s like you just don’t care about the customers or your employees!! Numbers , numbers , numbers …
Back again today. No help from Fed Ex….Tracking # 786586171797
The people took my package and now it cannot be found, I have spend numerous hours trying to work with customer service, but no help. The package is no where to be found. I have received different answers from different customer service reps.
I hope now that it’s been more then two days trying to track the package, I hope the management can step in and do something about it.
There are two passports with Saudi Visit visas on the, it is nearly impossible to get 2nd visa when already one is stamped on the passports.
I have lost a lot on money on the tickets also.
Please help…….My cell # 281 235 XXXXX
Tracking # 786586171797…..was suppose to delivered on May 17, 2017 to Stone Mountain GA, after spending 16 hours with customer service, first no one has returned my calls, and the manager in Houston Location Ms Jacqueline at 14056 Southwest Freeway, Suite 100, Sugarland Texas 77478. This manager I just tried to get help and she started laughing at me on the phone, is this how your office treats customer who’s package has been lost by their office. I have been calling the customer service since May 17, @ 2:00pm and nothing as yet, and a staff member of Fed Ex is laughing and enjoying a customer’s cry.
Wow what a customer service from Fed Ex.
FedEx is not the best company to get packages from they are rood when you call to get your packages redeliver to you they just come once a day and will down right refuse to come out you have-to what to the next day and you have-to be there all day if you go out for just a hour and they come you are out of luck with them till the next day so do not call for a re delivery you will have-to what and then that is if they wont to do it
Fed Ex claims they delivered my income tax return to my front door. MMMMM not true. Driver claims same thing. MMM I live here, can assert with certainty not so. thusly my personal information is out on the street. “They assume no responsibility” and deny the claim and will not provide identity protection for their mis delivery. Costs 360 per year. What is their annual gross?
‘Fed ex when it absolutely positively has to almost get there almost’
Your tractor #132116 traveling North I-5 through Sacramento on 05-06-2017 @10:30am was caught going over 80mph and passing traffic in the #1 lane more than once. If you would like the video, just ask.
I was told by a FedEx customer service rep to go to FedEx.com fill out form then go to manager and leave message for driver because they don’t read large printed signs in a window that says UPS, FedEx, and U.S. mail to rear porch where this is a door bell and I would have answered door and signed for package but this is not why I’m writing in I filled out the form on FedEx.com then a list of questions came up that I had no idea what the answers were so I called back and Alyssa told me to guess I said no this is Identy theft. She said they use a third party data base to access there info and there’s no way to correct it.
There has to be away to stop Identify Theft or fraud.
DJ
I will be writing letters to Mr. Smith and Mr. Bronczek. I am an extremely angry and frustrated customer. I was supposed to receive delivery of my medication Thursday 3/16/17. I am required to take my medication (for Crohn’s Disease) the same time (Thursday morning) every two weeks. My drugstore shipped my medication Wednesday 3/15 using overnight delivery. I contacted Customer Service Thursday night after not receiving my medication. I was told there was a backlog due to the storm in the Northeast. I explained to the rep that I need my medication. He apologized and informed me that he would mark my package a priority and I should receive it on Friday 3/17. I received a phone call later that evening from another gentleman apologizing again.
I contacted Customer Service again on Friday 3/17 after not receiving delivery of my medication. At this point I was two days late taking a medication I need to take on time and was beginning to experience discomfort. After the rep gave me the same unacceptable excuse, I asked to speak with his supervisor. The supervisor kept reiterating the same excuse. I explained the importance of my receiving the medication. He kept repeating the same lines and that there was nothing he could do. He then told me I would HOPEFULLY receive my medication on Saturday 3/18 and if not I would receive it on Monday 3/20. I told him this was irresponsible, unprofessional, and incompetent on Fed Ex’s part.
I finally received my much needed medication today, Monday 3/20. This is five days after I should have received it. This is totally unacceptable, irresponsible, incompetent and shows how little Fed Ex cares about it’s customers.
I would like to know why Federal Express does not have protocols in place for delivery of important packages such as medication. in cases where there are backlogs, delivery of medication should take priority over other packages, especially those sent overnight delivery.
Again, I will be writing letters to Mr. Smith and Mr. Bronczek expressing my displeasure with your company. I am extremely angry and frustrated over your company’s lack of caring and lwhat you identify as “customer service”.
I am filing a formal complaint to the headquarter and CEO of this fedex company. My package was delivered to the wrong address. Spent 2 hours on phone to correct your stupid mistake Customer service promised that man will pick it up the next day and re-deliver immediately to my address. Man never showed up. I am FED UP with fedex and I am asking only for UPS to deliver from now on. item number 72726557XXXXX
Soon to be former employee,
I have been working for Fedex for almost a year now, mother of three and busting my back (literally) for your compony when i got injured on the job after transferring locations and my “trainer” put a couch box on the rollers of the truck for me cause it was too big and heavy for myself to move then left me to finish up and the box then falling over knocking me down and injuring my back. Management tried to then fire me claiming no call no show until i proved wrong and I said if you’re now trying to find reasoning to fire me cause i am using my workers comp that you take out of my pay i will sue, they did termination error and put me on full workers comp leave after doing so i didn’t get paid from oct. 31-feb.25 i am now dealing with chronic back pain blew through my saved money to get to the appointments i could afford to attend and once my funds ran out they said well you didn’t go to your other appointments so why should we pay you, mistreat after mistreat all for what me using my benefits you take from MY PAY. Needless to say you look over your hard workers because you have high turn over rate and you can replace them the same day, that’s why you lose so many good hardworking people because you neglect the ones you have chasing new ones, i fully am now forced to look into a lawyer to get what i deserve for now having to suffer with this chronic back pain changing my day to day life all because you neglected me, i have a voice too i am a somebody too i am not to be neglected and ignored. Sad to say i thought i would be able to move up in this company and make a difference now its just turned into a waste of my time trying with a company i once thought cared about me.
Another thing. Wish this terminal didn’t focus much on their “bonus spending limit” & actually spent money hiring good employees no matter how many it took. Seems that’s always their excuse that they don’t have enough ppl. I wonder why. They’re too focus on them & not on the drivers & how many stops we have to do in so short of time. How about for once give the delivery drivers the credit.
To whom it may concern,
I’ve been working for FedEx Ground as a delivery driver for 5 years already. I am in the Santa Maria, Ca area. To get to the point, we are always getting out sooo late from the terminal and yet “fedex” expects us to do a great job in delivering packages on time. And somehow we do but i don’t thing it’s fair “they” get all the credit & we are the ones that are busting our butts to keep our customers happy. I think we REALLY need somebody that can actually be “terminal manager” & really take care of this terminal. The L.A guys just come & go but it seems they just brush off things cause were considered a small terminal. A small terminal? But yet no manager can handle this job. We still end up leaving late from terminal. I would like to challenge anybody with management skills & take care of this business. BTW, the real ppl that need to be drug tested are the package handlers. Thank you & hope to see a response this year.
hi
I write to say I am frustrated and angry with fedex delivery service to my drugstore business in Northwest DC . For less than 4 weeks of opening my drugstore on 5 different occasions the drivers claim they miss me when they come to deliver my items whilst still in the store. This is a blatant lie. The most 2 recent were Monday Feb 2 and today sat Feb. 4th.
The store was open today at 9:30am this morning and an item that was suppose to be delivered today at 12pm with tracking # 709071704840 was still not delivered even after 1;22pm. I Called the 1-800– to ask why and I was told the driver claims he missed me when he came to deliver the item. This is a blatant lie , a cover up and laziness. He never came and he claims he missed me.
Today’s medication is a pain medication for a cancer patient. Thursday’s was a medication for ADHD patient and these are all medications to be taken on schedule. Again this is a new business and these untoward behaviors by these drivers is denting our image and affecting our customer service big time and it is not good for a business I have invested over $100,000 to open. Please query the drivers and ask the local office and the manager here in northwest DC to make a note on my location and deliver my items promptly going forward. I covet your full indulgence in this matter.
my cell 571-309-XXXXX, store number 202-241-1491
Hoping to hearing from you soon.
Dr John Forson
Founder
North Capitol drugstore
I wish to applaud your employee, Matt Uhrin, for his stopping the flag burning In Iowa City. What a brave thing to do! I respect his courage to do what is right. A true Patriot!
Dear FedEx,
I applaud the courage of your employees that bravely took our American flag and then walked away from the confrontation! Please protect these young men from any backlash and stand behind them.
Thank you,
Sheila Blevins
thank your man for saveing our flags from being burned ,and for letting him still have his job,well done thanks
Thank you Fed EX for supporting the driver that was able to rescue one of our nations flag. We stand with him and now we stand with your company and will support Fed EX.
I saw a news cast this morning about Mr. Uhrin saving our American flag.
In the news they mentioned he might be disciplined because of his actions . As an American an company I would think you would commend him for his Patriotism. Not punish him. I would hope any of my employ’s would be so brave. Also I would like you to know , if he is punished as a business owner I will request my suppliers stop doing business with you.
I just read the article about the FEDEX delivery man Matt Uhrin who rescued several American Flags from protesters who were attempting to burn them. I as a veteran applaud and support Mr. Uhrin’s actions. So I would highly suggest your company, if you are truly American, do the same and support Mr. Uhrin by honoring and “NOT” firing him.
If the employee who saved the flag from being burned gets fired I will stop doing Business with FedEx. Enough of this nonsense. If this had happened during WWII the Protestors would have gotten far more disclipine
Fedex customer service is HORRIBLE. I submitted a complaint on the website in December 2016. No one has contacted me.
I contacted Fedex customer service on the phone. The guy made excuses and lied to me.
I contacted Fedex via Facebook messenger. I keep getting passed off to other employees who ask me to repeat what I’ve already written to them.
I caled customer service a second time. The employee told me she could not find my complaint, even though I was given an incident number by Fedex. That employee told me someone else was going to call me regarding the complaint. That has never happened. Another Fedex lie. More crappy service from Fedex.
Fedex is playing crappy manipulative games over this complaint just to irritate me enough to drop the complaint.
I am demanding a full refund of my shipping costs because an employee in the Lewistown Montana Fedex shipping center led me to believe I was getting next day delivery that didnt happen. Fedex employees are intentionally trying to get me to drop the complaint.
I am demanding a full refund of my shipping costs due to all of the lies Fedex emp,oyees have told me.
The reason FedEx cares nothing about your complaint is because when someone files a complaint with them the first thing they do is take $100 out of the pocket of the contractor/driver that the package was assigned to. Hell, complaints are like bonus money to FedEx. What do they really care if anyone complains about service. This from a former contractor/driver.
True management at their terminals is non existent. If the terminal manager shows up at all it’s probably around lunchtime after all the real work/headaches are taken care of. He leaves his staff of minions and malcontents to run around like a bunch of chickens with their heads cut off trying to sort out the mess during dispatch every morning. Soooo glad to be out of that place.
Tracking number: 785180000844 Case #: 0113741966 I mailed a package to Jean-Luc Coster c/o Larry Phillips, 4100 Okeechobee Blvd., West Palm Beach Fl, on Dec 30, 2016. The package was “returned to the shipper”–me–on January 12th, 2017 with the statement: “Requested for return by shipper.” I have been trying for over a week to work with FedEx to find out who in West Palm Beach Fl was told to ship that package back to me and why. I’ve spoke with the FedEx customer service folks, the complaints department and supervisor–and all have been an absolutely worthless. I was told one time they would be contacting the West Palm Beach Ground ofc to get my information, I was told the supervisor in West Palm Beach was contacted and would work it and contact me via email within 48 hours (as of last 16 Jan) I have filed an official complaint with FedEx via your website (note case number) and I uploaded my supporting doXXXXentation as required, and then I get an email back telling me the complaint can’t be processed because I didn’t upload my doXXXXentation. I was beyond furious, and still am. I call today to see what information FedEx had found out from the office in West Palm Beach, and I get more tap-dancing: they have no record stating the West Palm Beach office would be contacted; they can’t get me my information because of “security” reasons, they tell me my package was returned to the shipper. Well, I’m the bloody shipper and I DID NOT request my package be returned! One guy had the audacity to tell me he didn’t have a phone number to the West Palm Beach office, and when I asked him how he would contact them if he needed to, and he started tap-dancing and finally said “I can’t give that phone number for security reasons.” I am BEYOND furious….I’m finding it hard to stay civil. I’m the one who got screwed over here, I should be able to find out who did this and why. This package was going to a child in foster care in West Palm Beach, and as a result of the total incompetency of FedEx, he did not receive it. This is not being dramatic–this package was going to that child in foster care care of his caseworker Larry Phillips. I’m being told I don’t have the right to know who did this and why. That is bloody nonsense. I want to know what happened here and I feel I have a right to know. I’m so bloody mad right now, I hope this makes sense.
The employees at the West Bridgewater Ma. facility are thieves. My package was stolen by an employee and no one could give me any answers. How did my package disappear after being scanned at that location? Very unprofessional and untrustworthy employees. People trust your employees with their packages and expect them to deliver. Very horrible customer service.
This EXACT same thing has happened to me. I shipped an item to be returned to the seller, have the exact weight on my mailing receipt, and the box was empty when received. I filed a claim with FedEx, with all the pertinant detailed information, and got the runaround the ENTIRE time. I’m out $125.00 all due to a FedEx worker stealing the item in the box. They closed my claim with no communication and no payment. And what about that insurance I paid for? Yeah, that didn’t seem to apply either. I will NEVER ship FedEx again and I will tell others to use other companies as well!
Something has to be done to replace the FedEx partner operator in Portugal. Their company name is Rangel Expresso SA / FedEx. Phone: 707244144. They are the worst in the world! Customers are humiliated every time we deal with them. Customers had to train their staff to become professional! Then the staff told the customers that they are only paid 500€ per month, which is less than in Eastern Europe, so they openly said they are not interested in doing their job right. That’s FedEx, the “speed” courier training!
Customers posted reviews on Range Expresso Facebook page. Later the page was emptied by Rangel Expresso and now they don’t have a Facebook page. It is very hard to reach them in Portugal! What kind of “speed” service is that? How a visitor to Portugal or on a business trip am supposed to send doXXXXents from Portugal to another country? Rangel Expresso are constantly having teir system down or they stop speaking to you if they don’t like to, they hang up the phone and all kinds of weird stuff going on there. Once customer paid cash to them, they also charged their Fedex account (double billing). Took 4 months to get the money back via Fedex USA! Absolute lack of accountability and responsibility!
I would like to take a minute out of my head today to make mention but one employee at FedEx from executive services who went above and beyond for me to make sure that I could save my accounts save my job and make it home in time to have Christmas with my family. I represent a small company in Arizona. And my job is very demanding one and customers generally do not want excuses from me. So I called and spoke to John Ackerman. And I can tell you first-hand this man is an asset to Federal Express and their customers. I feel very fortunate to have been put into contact with mr. Ackerman. And my children and family will be very happy to have me home in time for Christmas. Thank you very much John happy holidays.
Package shipped Priority Overnight, wasn’t delivered on time, and was lied to. Tracking #785069588698 Package was shipped Monday for Tuesday morning by 10:30am delivery. By 1:30pm package hadn’t been delivered and only a scan from the departure location the previous evening. Used FedEx Chat to open a tracking, Case ID:1220668630 and promised a call within 2 hours with an update. Had a missed call and returned it, to be told they were only calling me to ask questions they hadn’t done anything yet. This was at the two hour mark. Received no further communication, then a scan appeared early am on Wednesday showing the package in Memphis. Later Wednesday morning the package arrived in my area in Phoenix, then sorted and onto my delivery office in Tempe at 1030am. Another call to customer service proved fruitless as to what happened and what is happening they only recited tracking to me, then said I would receive a call back from the person actually working my case. This while saying well it’s busy and there are a lot of packages as their excuse for no service. Never got a call back, but then at 3pm received text indicating the package would not be delivered until Thursday. Shortly after that the FedEx app notified me that the package was on a truck for delivery. I rearranged appointments and lost a client due to this, to receive the package to only at 6pm see another scan saying the package was back at the local office. I called again, escalated to a Manager at the local office with more excuses saying the driver “ran out of time”. He would make sure it got out to me on Thursday. This deceptive notification practice has not only cost me time, but money and business. This morning, Thursday I finally received the package however, the complaint still stands as FedEx was mishandling, misrepresenting their service, lying about what was going on and all of their call center reps were rude and very standoffish. They also indicated that my company would have to follow up days after the package had been delivered in order to request a refund. More time lost due to FedEx’s screw ups.
File a BBB Complaint. The only way to get their attention is if enough people actually follow through with complaints more than just on their Facebook. Get FedEx attention that we’re tired of it and we want them to pay attention.
Where to begin…….Once upon a time FedEx used to make deliveries to my home in a semi-rural place served by their “home” delivery service. Deliveries were so screwed up that the manager knew me by name. Once I called FedEx because I was sitting on my porch and watched the truck go by but not stop. When I called the manager he said the driver reported he attempted delivery but no one was home and that he left a notice on my mailbox. That was mighty peculiar because I don’t have a mailbox at my delivery address as my mail has always gone to a PO Box. The manager drove the package to me personally. I thought that was the right thing considering his driver was a liar.
Today, though, has taken the cake.
1. I Paid Amazon extra to get delivery between 12/16 and 12/20
2. Package went out for delivery on 12/16 but never made it here due to bad weather. OK BUT tracking continued to say 12/16-12/20 anytime up until 8:00PM, signature required.
3. Monday 12/19 FedEx Tracking reports that delivery will occur “today by 8:00 PM”. So I sit around ALL day and at 8:05 PM I called FedEx and they said no delivery it will be delivered next day (today as I write this),12/20. I advised them of personal time constraints I had and please could he have the delivery happen after 3:30. He said he would advise the local manager, couldn’t 100% guarantee the timing but would ask the local manager to call me this morning 12/20. I received no call.
4. Today 12/20 at 4:00PM I called FedEx to follow up and find out if everything was on track. Meanwhile tracking shows the package out for delivery today. FedEx then advises me that I won’t be receiving it today. They connect me locally to confirm this. Now they say tomorrow, 12/21, by 8:00PM.
Do they really expect me to not go to work for a full day on Monday, a partial missed day today AND a full day tomorrow. I mean really, even the cable company gives a three hour window and then a twenty five dollar credit if they are late. For God’s sake, the package has been local for six days. The manager locally just told me that the trucks are generally out by nine AM. Assuming I was first in line, that would be a 9:30AM delivery. However, if I am last in line, I have to wait potentially 10.5 hours each day of three days. Glued to the delivery address for 31.5 hours. Holy *&^$^%&* Batman!!
So, since I can substitute by buying elsewhere, all I could do was advise the vendor that I will accept delivery through the morning only, expect a refund for shipping and will refuse delivery after 11:00AM as I cannot reconcile giving anyone an unpaid 10.5 hours more to wait for something I can get elsewhere with fewer headaches. I most certainly will make purchase decisions based upon the seller NOT using Fedex in the future.
Not that I feel so badly for vendors but in Amazon’s case, they could lose my family as customers if our only real shipping choice is FedEx and we have been reliably lucrative for them.
Regarding an “OVERNIGHT” order paid extra shipping costs that was supposed to arrive by 10:30 AM Tuesday the 20th of December 2016…it is NOT HERE. It contains medical supplies to keep my son ALIVE each day. It NEEDED to arrive by today to keep my son OUT OF THE HOSPITAL!!! Through multiple representatives – who say “sorry” and “IT’S AN INCONVIENANCE!” – I have now learned that the package will NOT be delivered until THURSDAY!! the 23rd of December!!!! after 10:30 AM sometime?!!! And no one…NO ONE…knows EXACTLY!! where it is and THERE IS NOTHING ANYONE CAN DO ABOUT IT!!! By the 23rd of December, my son will for sure be taking a trip to the hospital. This is UNACCEPTABLE! I want acceptable answers as to WHY!!!???
I don’t use FEDEX by choice! I order from Bed Bath and Beyond and they use FEDEX! This is the SECOND time that I have had problems with FEDEX!! Back around August 2016 I ordered something and when it was delivered; it wasn’t left at my front door or placed on my porch!! No! It was thrown over my fence left in the Rain!!!! Now December 13, 2016; my husband and I were both at home and my husband just happened to look out of our window and saw that the FEDEX driver put the package on his truck and YES in the RAIN again!!!! Now keep in mind that his truck was in the yard, but just a few feet away is a patio table under a covered patio that the driver could have put the package!!! FEDEX doesn’t care how their driver’s treat packages. I did call Fedex in Baton Rouge and sent an email with pictures showing how the package was left and that there was a place covered that it could have been placed!! There was no knock or car honk to let us know that it has been delivered!! I was told the manager in Baton Rouge would get back in touch with me, its been a day and I still haven’t heard back from them… There is NO EXCUSE!!!! The manager’s name is Larry I was told by Debra Nelson I was given her email to send to them to show how my items were treated!!! I spoke to Larry the time before apparently he has no respect from his employees and he doesn’t have control over them from the looks of things!! Some I’m trying to get a hold of someone that possibly has control over their employees!!!!!!! If I can get a response from someone in charge I will be more than happy to send the same email that I’m sent waiting on some response from their so call manager that is in Baton Rouge, Louisiana.
Thanks
Monica Campbell
I placed an order only to read online shipped Fed Express. With that trust I have placed with the Fed Ex thinking my package would be delivered safely and on time, it was a very big disappointment. I found out that Fed Ex took the money an package and hand off to another postal carrier without any notification of my package. I arrived home only to find my packages was tossed onto my lawn. Now, my last is at a holding in TN and has been there for a week waiting for another service to pick it up and deliver to Texas in possible two weeks. Apparently retailers are getting good deals and not focusing on their ADS, ship in two to three days and when you paid extra only to be screwed by Federal Express. I am sharing with others so hopefully they will reconsidered using another company before choosing Fed Ex and watch out for Retails with theirs ads.
Waiting for a package containing a wheelchair was supposed to be delivered 12/8/16. Tracking showed it was delivered but not to my address. Called Fedex Thursday, spoke with Tish and Kelsey said driver would retrieve it from incorrect address and bring it Friday 12/9/16. on Friday I called and spoke with Leah, Shakara, Gavin and finally Joyce who said she was at the warehouse in Middletown Pa and the package never went out. She assured me it would be delivered today Saturday 12/10/16. I waited all day thursday and friday and so I called today and was told by Shania that the scan showed the package would be delivered Monday because Fedex doesn’t deliver on Saturdays. I found that hard to believe since Fedex always delivers here on Saturdays. I just want to know where my package is and when is it really getting here. The case ID is 1208669909. This is a wheelchair for God’s sake, it’s not a little package that got lost in the shuffle.
Got a call from a guy named Brad who said he was a manager and that it was definitely going to be delivered today. Well the Fedex guy was here with another package and the wheelchair package no where to be seen.
I’m parked beside straight truck # D9132 in New Braunfels Tx n woke up to the sound of Urine being poured out right outside my door n on my truck by this Piece of sh*t Driver!!!
I took a day off from work on Wed 12/07/16 and cancelled an appointment based on unreliable information provided to me on Monday 12/05/16. I was advised by representative from the customer service line that my package would arrive on 12/07/16. I checked the tracking information on Tuesday 12/06/16 and the package was still scheduled for delivery on12/07/16. I checked the status of my delivery on 12/07/16 and also called and was advised by end of business on the 7th the package would be delivered. At 4:00 P.M. the package still had not arrived. I checked the computer and the package was scheduled for end of day 12/07/16. I called and was advised by Tonia and supervisor Eric that they were really sorry but….the package was not going to be delivered on 12/07/16. I explained I took the day off from work, cancelled an appointment and was very upset at this information. They offered insincere apologies and Eric felt it a good idea to argue with me. I asked if there was any way, due to the cirXXXXstances, if possible we could set a time frame up for delivery, so I did not have to take another day of from work to accept the package. The response was no. What I could do was leave a note for the driver as long as I sign it, the driver will leave the package. I advised him that I was uncomfortable having the driver leave a package at my door. I explained if I provided permission I would be responsible if the package was stolen and I wanted to be home for the package. Well Eric explained packages don’t get stolen. I had nothing to worry about. Thanks Eric I used to work in electronic claims for a leading financial institution and know that packages do get stolen. Anyway I asked to speak with Eric’s supervisor and he doesn’t take calls. I asked his name and Eric cannot provide that to me either. Well to make a long story short the computer tracking system still shows the package is coming by end of day, I know otherwise and Eric and the other wonderful people at Fed Exp are sorry but are not willing to do anything to assist and make a customer happy. All I asked for was to have a call before the package was coming or schedule a time to be home. I will never use Fed Ex again and I will tell my friends, family and supervisors at work who send packages how unreliable Fed Ex is and also how if they fail to meet a deadline they do nothing to try to make it right.
I have had an ongoing problem with Federal Express. I live in a 6 unit apartment building. The Fed Ex drive keeps ringing my door bell and disturbs my sleep (I work midnight shift) even though the package is not for me/in my name.
I called Fed Ex and they told me that they would take care of this problem and that was in early October. But unfortunately they did this again this morning on 12/7/2016.
Why does Fed Ex engage in this practice? I am not a professional package handler. I am not going to be held responsible for someone else’s package.
FedEx driver stops at my house while I’m outside. He can’t find my package on his truck. After searching, he realizes he delivered it a mile away. My package is 40 times bigger than the package still on truck for the address he left mine at. He says he’ll go back and get it right away. Six hours later, nothing. I call FedEx and they tell me he still has a few hours to deliver. Meanwhile, my order is marked delivered and merchant tells me it’s not their problem, call FedEx.
The nice people who got my big package tracked me down and I had to pickup my own package the next day -Sunday. FedEx left them a rather cryptic door tag that the package wasn’t theirs. I tried calling them to say I picked it up but they’re closed. I’m not wasting my time trying to contact them again.
BTW, the driver never did deliver the package by 8 pm as I was told he would. Perhaps a call from FedEx indicating he couldn’t get the package back would have been nice.
My purchase of Thanksgiving gifts value $100. was NOT delivered to me.
Investigation claims it was delivered to my driveway. NOT to my front door where they are normally delivered. Fedex claims it was delivered.
Package was not in my driveway, or anyplace else. Fedex will not accept responsibility for their leaving it in my driveway, if they did actually deliver the package.
Customer service investigation results not acceptable. Package was NOT delivered to my front door or anyplace to be found. It was not here. Someone is lying to me.
I wanted to let you know that I am sorely disappointed in the FedEx Freight service.
Found out the day of Delivery which was 11-22-16 the following from our freightquote liason…
The shipment has been delayed and will not deliver until tomorrow.They are going to try to have it to you by noon. The terminal number is 800.424.5749 x3 they thought they had to have a delivery appointment. I told them that was not necessary we just need the shipment.
After receiving the email I called the above number immediately explaining we had to have it the very next morning. I was told by Whitney at FEDEX in Knoxville, TN that it would be here BETWEEN 10AM-12PM Wednesday the 23rd. I made it very clear to her when I called that it needed to be here that I had a crane operator scheduled to be here @ 1pm to lift the hot tub.
ON Wed. 23rd this is what happened…
Dispatch called to let me know that it would be another 1 1/2 hours til the delivery could make it. (2:00PM)!
The excuse that Maria gave me when I called them back was that the Supervisor left us off the early delivery list!! I asked for the Supervisor’s name and she would not give it to me that they were a “team” and it was all their responsibility. However, she did give me her name.
I did tell them that this was unacceptable and that I was very disappointed….That we had used UPS to pick the Hot Tub up the 1st time and they were ON TIME as a matter of fact, they were extra early!
I just wanted to let you know that by far UPS had the best customer service!!!
I will no longer be using fedex
I have tried numerous times to get a job with Fed-ex, whenever they have positions
open that I feel I am qualified for I apply and, I send them a resume and every single
time I receive a email back with them saying they have decided to go with another
candidate. It is ridiculous because, they haven’t even arranged for a interview with
me so how do they know I wouldn’t be a better choice than the person they picked.
It is like almost impossible to get a job with them.
Believe me, your better off without them.
They are the worst in my opinion and many others. I have waited on a shipment today that states delivered via their website. I immediately went to my front porch but there wasn’t a package in sight nor a FedEx truck. I spoke to multiple customer service representatives and still no resolution. This is a nightmare!!!!! It’s a shame that you can’t order anything online because you don’t want to continue to experience this horrible reality that no FedEx driver does there freaking job!!!!!!
I would just like to know why Fed Ex doesn’t knock or ring the door bell when they deliver something. EVER. You would think with all the theft and stuff that happens they could at least knock or ring the door bell when making a delivery so that if you are home you know that they dropped your package off at the door. UPS and USP does it every time. So please could you change your policy or instruct your delivery drivers to do this. What is the reason that they don’t do this?
People, FedEx does not have to ring your doorbell or knock. Now am i saying every delivery is perfect, no. They deliver twice as many packages as UPS and only limited time to do so. Stop all your B******* and complaining. Things happen, pkges are late sometimes. get over yourself. now if you have truly had a bad experience then so be it but at the end of the day there is still human error and people need to be more considerate about things.
Don’t know where you got your info that they deliver twice as much as UPS but I call BULL**IT on that claim.
My husband has been working for the IT department for 2 years, 8 months ago he put in a ADA request. His spinal injury from the service had worsen. His direct manager total him he had to go out on STD even though he did not want to. His STD was denied then his ADA was denied. Your HR ignored my husband for months until I finally email CEO and email was passed along to Tamara Turner that passed along the Keesha the HR personal that had been ignoring him. They spoke several weeks ago and she said she was taking the issue back to her manager. Then again ignored him until Tamara was contacted again which again was passed along to Keesha. She phoned my husband and said there is nothing they can do. How can a Army Veteran with a disability be denied ADA then be ignored for months then told he must secure another position in a 4 week period or he will be let go?
Let me guess they have Cigna for STD. They suck and deny everybody. Even if you get a lawyer they still deny.
your service is a jjoke
Took off work to receive package and received a door tag instead; again took of work and lost income to receive my daughters b-day gift from my sister. Now on hold for another hour trying to resolve their incompetence; delivery driver to lazy to knock instead threw down the door tag at my front door. Now, being told that sender will have to pay additional fees to deliver on Saturday. I would not recommend their service for personal or business deliveries.. Go to UPS or USPS!~
Again the service is questionable got to the greens road office to pick up package that was not delivered and now I’m being told the package is no where to be found? Been here now 40 mins and drove 30 minutes to only find out they can’t locate my package will never use fedex or refer any to use their services
One of their trucks totally knocked down my mailbox, They HAD to FEEL that they HIT something, but, just drove off!!! A Police Report had to be filed, AND, someone HAD to be HIRED to fix the damage that FedEx truck did!!!!!!
I have a copy of the police report, along with photos of the damage that FedEx truck did!!! I WANT REIMBURSEMENT, PLUS PUNITIVE DAMAGES!!!!!!!!!
Why would FedEx waste time with asking people to come in for an interview when they know that they probably won’t hire you. I wasted time and money going to FedEx for an interview twice with the hope of working for them. Do not waste your time if you have anything on you record that dates back to 2004 felony or misdemeanor. FedEx gives no information as to why they do this only that they reserve the right to do so, four misdemeanor charges from 12 years ago is letting me know that they have something else going on at their company. This has only made me want more for myself and let’s me know how blessed iam to see that when there is something better for out there you don’t need the small stuff. How can a man in America who never quits loose. He doesn’t !
Now I find that the package that was suppose to be delivered today, that has been sitting in Canada for the last 5 FREAKING DAYS, instead of being sent to Windsor so it could come to me (even though it was a day late and was supposed to be delivered on the third of Aug) NOW I find out that the MORONS at FedEx have decided to send my package to TORONTO instead of sending it to Windsor to be sent to me.
I will be contacting the shipper and I can assure you that you have lost a customer! And I WILL make sure that I tell everyone I can about your XXXXXty service!
Sadly I have to say I will NEVER use FedEx ever again. Twice I ordered packages and was assured that they would be delivered by a specific date and the date was clearly marked on their webpage. Once was a birthday gift from Penn for my nephew and was supposed to be delivered on his birthday. He was up here from Dallas Texas to spend his 11th Birthday with his great grandmother. As of 1:30am the Fedex webpage still said it would be delivered on Saturday (it was being sent to the post office and they were suppose to deliver it to me) As of 9:30am Sat, some cubical critter decided to change the date to the following monday, and even then they screwed up as it didnt get delivered until the following tuesday. And while they apologized, how was I suppose to tell an 11 year old child that his gift would not be given to him until I got it from FedEx? I then had to take the gift, rewrap it and then send it overnight to Dallas thus costing me over $50. more just to get the gift to my nephew that should have been delivered when they said it would have been.
Then like a fool I tried to give them a second chance. I ordered a hand carved wooden walking cane with a picture perfect bulldog as the handle for my brother. Again I was assured that the set delivery date was for today 8/2/2016. Yet it not only isnt here, but its still in Canada and has been there since the 29th of last month according to their webpage. And even though they clearly state that the day this was to be delivered is today on their webpage, they are now trying to to tell me that I have to click on something to see the real delivery date of tomorrow, and that they cannot assure me that it will be delivered on that date either.
I dont know what they are pulling, but I can assure you this is the last time I will EVER use this company. And in fact I am making a complaint with the Federal Trade Commission as this is an oral contract that they are breaking, and even the people in memphis stated that they have to on a regular basis, refund money to shippers because they either wont or cant get the package delivered on the date they claim.
I work for a volunteer fire department in a very small town and have a package that has to be sent over night. I called federal express before lunch and was told they would pick up before 2:30. Around 2:00 I saw the Federal Express truck drive by I did not think much about it because I assume they would come back after dropping or picking up a package somewhere else. At 3:50 I called Federal Express only to be told they had spelled our street name wrong and wrote my phone number down wrong, they said the driver could not find us. HOW DO YOU MISS A FIRE STATON YOU DROVE RIGHT PAST!! They then told me I would have to wait another 1 1/2 hours for the driver to come back by. As I sit here getting madder and madder I see him drive by again without stopping!!! HOW DO YOU MISS A FIRE STATON TWICE. When I called Federal Express a third time the said they would have the driver turn around and come back. I’m not very confident that they will get my package delivered. This is so unacceptable!!!
FedEx has changed over the years. Calls are not returned, pick up information is not provided and pallet p/u without authorization one day ahead of schedule. As a seasoned logistician I would rate FedEX 3 -10. Not good.
My Fedex packages got put in local mail by mistake and mail lady picked it up and took to the post offices and said they gave it to Fedex driver back in Jan and gave they say they gave to Fedex driver that picked up there at Post Office. And at this point my package Vanished. I called post office they gave me name of Fedex driver I call Fedex back advised they told me no one works there with that name . So I sent escalations and emails to everyone I could find for USPS and Fedex the last few months. Today USPS advised again they gave to the Fedex guy and gave his me his name again and said he still picking up there and to tell Fedex that he is a contract driver that picks up at Venus Post Office. So I call FedEx back and told them and they told me they do not pick up at local post office. They will not call and talk to local post office and was told that even if they find this driver he will not remember back in Jan and if not scaned in then they never got it. Will not call post office are try to find driver to see what happen Even though I have filed complaints and escalations no one there ever know what the others did I have been told no complaint filed by me then talk to someone else and they see it. Talk to USPS and filed complaints to try and get help from them and just told they gave to the Fedex guy.
So I have a 700 dollar phone just vanished. But what gets me the most is Fedex just keep saying they do not have Fedex pick up at the local post office and no one by that name. So either there is someone faking to FedEx since Jan picking up or Fedex just does not want to help. And to be told if not scanned then they did not get it is just crazy. Someone has my phone and no one seems to care. Are even try to help. After 6 months back and forth and emails back and fort had to call Apple and get my serial number of phone for Fedex. Why was that asked for in Jan. I went though 4 managers and today was told there was no one else there I could talk or a number for anyone higher I could talk to tomorrow . Just very upset 6 months later no closer to finding my phone and now being told no one higher I can go to. It is just not right. Everyone knows I do not have the phone but no one especially Fedex will help . It is. It my fault they lost it.
Thanks
Sabrina Jackson
Fed-EX is the worst and I mean the worst company ever!!!! I paid 58.00 dollars for overnight delivery on July 8th. I was sent a texted on the 9th that the package would arrive by 1:30 PM. AFTER 1:45 pm. I called customer service I was informed that there were road closures and there was a delay ok, I said thanks for the update they said if package not there by 2:30 call back again …so I called back @ 2:45 asking for an E.T.A. cause being Saturday I needed to go to the bank and it was closing early they called driver and the driver said he would be done with all his delivery’s by 4 pm. at 4:20 I called AGAIN!!! customer service then tells me wait until 8 pm.WHAT 8 pm.? I said the driver said he would be done by 4 pm. she told me sorry dispatch is closed…no way to get in contact with them.I waited until 6 pm. then left the house still no delivery and when I returned at 9 pm. there was a ticket and what got me angry was that this ignorant driver lied about the time he had come to my residence he put on the ticket 5:35 pm.A bold face lie!! I wasted 58.00 dollars for overnight Priority shipping!!!!!! now I will make major complaint come Monday and I hope you Corporate people making your millions of dollars sitting behind your DESKS truly value your consumers business because I”M DONE WITH FED -EX FOREVER.
I can tell you now as an employee of USPS…They keep those FedEx packages most of the time….and then tell everyone they gave it to FedEx to make FedEx look bad.
Worst service ever!..the delivery person did not even come knock on y door. I had family waiting at home all day for my package to only find a door tag on the ground by the mail box. I try to contract customer service (which sucks also) to see if I can get the package held at one of the office in my area. To find out it will not be available until Monday when I been waiting a whole week for the package already! I have order many times from this company and never have they used FedEx this was the first time. I will be contacting this company to let them know they need to go back to UPS or DHL! Them when I try to call to cancel the hold just so they can try to delivery my package the next day I got the run around! I do not understand why FedEx is so difficult! I never had a problem with other delivery service. Now I know to avoid any company that ship through FedEx! To request for a different delivery method. I rather pay extra money to have my package delivery through other company then through FedEx again!
I am a Fedex employee…ummm, idk if I should say which facility. So, I won’t. I work for a local Fedex post and the management staff is horrible. They treat us like we are slaves.There is NO COMMUNICATION with us on times of finishing until the last minute. We are made to work past our scheduled time, they stop sort in the middle to slow down the sort so our time there is spent longer. We are part time employees made to work 6.5 to 7 hours with no breaks. During this time of year the warehouse is like an oven, tempers flare, inappropriate behavior still continues to be present, the shift is made to move around and when there is no need to have people working a certain area when there are plenty of other people on the area site. Explain to me, what is part time? Is it 4 to 5 hours or is 6 to 7 hours. The managers act as if there is not another shift coming in. I need to report this, but don’t know where to go.
If you had read you offer letter and your employee handbook you would #1 known who to call with this complaint. #2 You would also know that a part time employee signs on knowing that each day is based on supply and demand. Meaning? If one days shipments are low in numbers you go home early. If the next days demands are much higher then you stay longer. Also note that a part time employee can be worked up to 8 hours per day. You can also call you Mgr and let them know either a day before or early AM how long you are available. Also you can meet with you mgr and let them know that you are only available for so many hours, if that doesn’t work go to your Sr. Mgr. If that doesn’t work go to HR. It really is that simple. Another solution to your problem? Quit! Find another job that is better suited too you. Know one is making you stay. You are not a SLAVE at Fedex. You signed the offer letter and probably agree’d to the 24 months. You can leave anytime you like. There is always someone else waiting right behind you who is ready and willing to work hard.
No Lolly B you are wrong. Managers should not schedule part timers more than 6 hours per day and 35 hours per week. They can not make you work more than 6 hours per day. They can ask you if you would like to work more than 6 hours per day but they can not make you work more than that.
You are right. They cannot “MAKE” you work more then 6 hours per day. But they can ask you to stay longer. Part timers are only guanteed 17.5 hours per week. But most are willing to stay and work because guareenteed pay does not pay the bills. But, bottom line is? This person who is complaining. Needs to move on to a job better suited for them. I love my job.
Wow. Who at a company talks to an employee like you just did. Yes he is a part time employee who seems upset over hours that he didn’t expect to be working and didn’t know who to or how to find the right person to speak to about it. And you respond letting him know how take care of the situation and that should have answered his question. Then after that you become a B****. Who goes tells an employee from corporate to quit. Wow. You should be fired for your response. Who in their right mind would want to work for a company like this who treats their employees with absolutely know respect, All I have to say is Wow Wow Wow. Unbelievable.
and I’m a nobody just reading comments on a corporate page.
Denise, I am a former employee of FedEx. The contempt that Lollie showed in her responses is exactly the way all FedEx management that I ever met showed to their employees. If more people knew about the “slave ship” that FedEx runs it might put them out of business. I doubt it though because people are always looking for cheaper shipping options. Go UPS, it’s worth the extra $$$.
Fedex is the worst company, they should be banned or get a better sysytem or new people because whoever is in charge is not doing there job at managing. I stayed home all day on Saturday June 4th 2016 waiting for a package and as I was looking out the window I watched the truck pull up on my street stand there for like 2 seconds and pulled off, when I checked the status on my delivery it said nobody was available to recieve the package and talking on the phone with somebody at fedex is no better they never know anything or can’t help you. All you get is an apology and it will be delivered the next day, really!
Fedex picked up my packages June 2, 2014 CPU1341501.Two King High back Lion Head Chairs total ammount 796.00
Problem Date June 02, 2014, Purchase Date 5/20/2014, Model Numbers Chairs 60″x36″x30″ Mahogany on Black Faux Leather, Sales Rep KOK Atlanta INC. Order Numbers 0826913974, Payment Amount $796.00, Payment Method Debit Visa card.
After five months Danielle Jones (djones7 at fedex.com) advise me my package never left FedEx warehouse and there was no tracking after it was checked into the warehouse. Nine months later Mar 11, 2015 Danielle advised me to complete the prepopulated US Claim Form she sent via email. On April 20, 2015 Maryann.Marshall at Fedex.com from claims stated that the tracking number was invalid. I sent numerous emails to Danielle Jones requesting her assistants. Fifth teen months later Sep 9, 2015 Danielle responded stating she was no longer with the department and they don’t communicate via email. As per her request I replied with my phone contact information. I waited for a phone call still no return call.
The only thing that is true about FedEx is that it is an arrogant, utterly abusive, arrogant company who is a miserable member of the community. I live in Tampa, and on an alley, a a narrow alley. It is not intended to be a cut-through. Anyone with any common sense or any regard for safe driving would NEVER drive through it, much less the way these FedEx Express drivers do. The city put a 10 mph sign at the beginning of it but it is an alley, so one must hope people will self-regulate. Most people who do cut-through — and they are so very few — drive very SLOWLY because common sense says hey, it’s 16 feet across and there are houses each side.
But the yahoo from FedEx — never UPS — just FedEx — blasts through here and it is deliberate. This is the mentality of this man, to behave like a child doing an oh so naughty thing when in fact he is endangering people, pets, and yes, children. I have called FedEx no fewer than four times over the course of a year, in fact I sent video, and photos showing how bloody close this truck is to the houses. THEY DON’T CARE.
One day you are going to hit my house, the light pole, God forbid, my cat, someone’s car, you will cause damage to my property and I will sue the pants off you. Then explain to your customers why you have to raise rates AGAIN.
That anyone would act in such disregard for people’s safety is outrageous. But in a world where it is all about him, the driver should be fired. What crazy company would keep a liability like that? FedEx is a second-rate company who is only concerned about making a buck, not about whether its employees are careful with other people’s safety.
You are so arrogant here at your Tampa Hub, not once has the management called. What is even worse is that the destination your imbecile driver goes to here has a much better access via West Street, his destination is on the corner of West and Woodrow. You people are paying a rude, abusive reckless driver to put people’s lives in danger. We never see UPS coming through here like that.
Such arrogance. This is why companies get sued. I am so disgusted with this driver whose actions are deliberate, like a naughty little boy. Arrogant little boy who is a walking lawsuit. Anyone with an ounce of common sense would not take an alley. But FedEx, the idiots do. Take your business elsewhere rather than give it to this crackpot company.
These guys are the worst… We have a diabetic dog, so it important to receive our packages on time. Today i was tracking my package that suppose ably was delivered last night. I was home last night and it never came. Checked the tracking number and it was delivered to another city>>>>Are you serious!! this is the third time dealing with this problem. Neighbors have had same experiences. Time to find a new carrier. We well contact Chewy and let them know. Also Ceo of Fed Ex!!!!
I came home after cleaning the church building on Saturday, as I turned into my driveway I noticed a box in the dirt by my driveway. I stopped and picked it up and it had my name on it, it was my Mother’s Day gift from my daughter who I haven’t seen in 2 years. It was dried fruit. You can see my cabin from the road, FedEx has been to my house many times. I live 40 miles from the nearest hospital by myself. I told Amazon about it and they’re replacing my gift but when I called fedex , they said they’d file a report and maybe the driver would have to pay for the cost of the item. They didn’t offer to reship for free or let me know if the matter was addressed or even apologize. Unbelievable. I will never knowingly use this company.
I was punched in the face by a Fed Ex female employee, no, she was not working at the time, but can you imagine, I am 67 yrs old, permanently disabled, fighting stage III breast cancer, had a bi-lateral mastectomy, and because she was drinking ( every day/evening) she was driving erratic in her vehicle in our parking lot; and I went out to film her, per my complex managers advice, and then…. when she parked, she began pounding on her vehicle’s trunk, then my vehicle’s trunk, and the next thing I knew , I felt her knuckles on my cheekbone. I am now going to Criminal court, as I filed against her, she has a Battery Offence against her, and this women, 53 yrs of age, works for Fed Ex. I live in Las Vegas, NV, you think you hear and see it all…but this was really bad. She even tried, along with her boyfriend to get a Temporary Protection Order against me, and my 74 yr old roommate…it was denied!
hi.
why were you ” punched”??? did you do something to instigate it ?or was she so out of it or just so erratic she just walked up and “punched” you. there is more to this than you lead on . is it because you’re a defenseless Permanently disabled person and she just really hated you…did you instigate this? or is this all a trumped up way of getting attention???
what does it have to do with FedEx as a Company anyway ??? You wrote that she was off the clock !!!! this has no bearing on FedEx as a Company or are you trying to Harass this person or get them Suspended or worse Fired !! you appear to be a vindictive old bitter person… I Know from interactions from Employees they have drug and alcohol testing regularly. So. I doubt your actuations, Oh, by the way it’s Battery Offense not Offence ,,,,,, and she is a woman not Women because there is only one person.
Maybe she needed a restraining order to protect you from your dead dog. After all you’re just a poor innocent little old lady right?
or a protection order from doing stupid sh*t like this…
You’re old so you’re going to die soon anyway. Who cares if someone punches you? Probably doing you a favor trying to end it early before the cancer gets you.
FedEx has the worst service in history. I ordered a new cell phone and I live in the city in an apartment and these idiots leave my package on the step and it was taken. I then call and I am told my apartment number wasn’t listed are you kidding me. Then I’m told they leave packages at there discretion. Well these drivers must not be very smart cause I live in the city with people walking by all day everyday. FedEx does this all the time AND NO ONE RESOLVES ANYTHING. THEY ARE ABSOLUTELY HORRIBLE.
I share the same opinion. I have submitted a complaint and be sure that I will NEVER use FedEx again. Sounds like they have serious issues.
Please be aware that, Fedex Ground IS NOT REALLY FEDEX!!
I shipped a very very sentimental package of 20 years of photographs and memorabelia to my son in KC, MO, via Ground, with tracking etc. This was an irreplaceable shipment!!
The Ground “contractor” and their “vendor” (NONE of these are FEDEX employees) claim to have delivered the package to my son’s house, and when my son’s live in girl friend returned home, about an 1 hr after the supposed delivery, the packages were not there!! There were Google contractors working around the house and NONE of them remember seeing a Fedex truck int the area, anytime that day!
When the tracking was started on Fri. 4/22/16 (the day after) the Ground “contractor” claims the driver “was in the area” during the delivery time (GPS). We asked the contractor to verify that and they sent the driver back to the area (so now that driver can describe the area) and the driver “confirmed” that’s where the package was delivered. BS!! NOW comes the part where the real Fedex security persons begins investigating and he advises me that they have to go through a “protocol” via the contractor’s managers, down to the sub-contractor then to the driver, AND they (FEDEX) have no real authority to question the driver directly! So my very sentimental package is missing and NO ONE CAN FIND IT. KCPD, advised that it was 99% certain that it was NOT taken from the front door. Not in that neighborhood! So, NOW, we have to have KCPD charge the driver with theft by deception and hope that he at least tells us where he disposed of it. It was a heavy package and the box could have broken open and the driver may have just thrown it away. WE WANT TO SEE GPS VERIFICATION THAT THE DRIVER WAS NEAR THE HOUSE, NOT JUST “IN THE AREA”! Fedex cannot provide this.
Fedex Ground is false advertising, They are NOT FEDEX, they are independent contractors who hire more contractors to delivery.
Honestly glad you lost your pictures. You sound like you’re over reacting anyway. Hope you lose another sentimental shipment soon.
Your disgusting. Evidently you’ve never had something of sentimental value stolen. This company is a friggin joke. Their drivers are hired of the streets and they’re thieves. My package was scanned and on the truck never delivered and when he returned to the station the driver said he doesn’t know what happened to it. Convenient right. I bet I know. THIEVES. They continue to let this happen. I will also be getting a lawyer and since the delivery of this package cost a loss of pay for my contractors, We will also be requesting way more money than the contents of the package.
i paid fedex to go to the us coustomer place in california to pick up a package and delevery to me but so far they have not done so and today is thursday they were suppose to pick it up on monday can any one tell me what is going on with that fedex courier? i need answers my name is doris ealy i live here in the states the fedex people are not reliable they are not good on their jobs i need the answer to my package
I have called 3 times and each time I received a different story. I was home on 4/26 but my delivery last time I checked was for 4/27. At 7pm I decided to just check if package was still scheduled and it said it was delivered at 10:31 am. So I called right away to tell them either driver didn’t deliver or delivered to wrong address or even stole my package. As of 4/28 I still have no answers from FedEx or package. So I will never us FedEx again.
I’m waiting on a package that was shipped by FedEx Smart Post. It hasn’t been delivered. I called Fedex Tracking. They told me with this service that they deliver to the local post office, which they claim they did, so I need to call the local post office. Trouble is, I’m in Ohio and they delivered it to a random post office in TX. If I wasn’t so pissed, I’d find humor in this. I could have driven to TX and gotten the package quicker. Does anyone at FedEx care about these issues?
Twice they leave a notice,they don’t knock on my door or leave pkg.I call,I email and don’t want the pkg,to deal with them,forget it,I had Herman Archie,supervisor tell me I did want it.these disturbed people want to be put away pedopjiles
Wow! I had not realized that Fed Ex’s poor -terrible service was so far reaching. After having a rude Fed Ex delivery person I also immediately experienced a rude customer service rep on the phone. It looks like I am not alone.
Fedex Need to close their company. They had lost my package and want me to do everything for them as I’m being held responsible for losing the package. I’m hoping Mr. Daniel Smith from corporate will call me today.
After having to deal with poor customer service by FedEx Covington, my package was finally delivered by a rude woman. After telling her that she will be looking for another job, she started cursing me, and picked up something from the ground and threw it at me. I called her supervisor and told him to fire her or I would have her arrested
I am very disappointed in Fed ex. I sent a package from Lubbock Texas to Paraje NM. It was sent 25 miles to a different address. This was very poor way for your company to do business. No attempt has been made to recover the package and re-delivery has not been attempted. I will think twice before I use Fed Ex again.
FEDEX IS BEYOND INEPT.
AFTER TWO HOURS OF BEING TRANSFERRED FORM IDIOT TO IDIOT GET A MESSAGE FROM AN ESCALATION WHO LEFT HIS EXTENSION.
I SPEND 2 HOURS ON THE PHONE TRYING TO REACH THIS EXTENSION, BUT NO ONE KNOWS HOW TO DO IT. THE SOLUTION? HANG UP ON THE CUSTOMER.
HELLO, AS A WAREHOUSE WORKER FOR FEDEX WE VALUE YOUR BUSINESS. AT OUR HUB WE UNLOAD 80,000-130,000 PACKAGES PER DAY. WE HAVE A RELABLE AND RETAPE DEPT. FOR DAMAGED BOXES IN TRANSIT. WE HATE TO SEE DAMAGED FREIGHT AS IT SLOWS THE DUE DATE AT TIMES. WE GET TO IT THAT HOUR IT IS FOUND. NOW, UNFORTUNATELY THE DELIVERY DRIVER DIVISION IS A CONTRACTED OUT TO OUTSIDE OWNERS-AND HIRED BY THEM, DELIVERY DRIVERS. THEY DELIVER APPROXIMATELY 100-150 PACKAGES PER DAY. NO EXCUSES FOR THEM, JUST TRY TO UNDERSTAND SOME SITUATIONS AND ASK THE DRIVER FOR HIS SIDE THRU OUR AVENUES OF COMMUNICATIONS. THIS IS A VERY FAMILY ORIENTED BUSINESS TOWARDS ALL, AND I PERSONALLY HOPE THAT WE WILL SERVE YOU AS YOU DESERVE. THANKS FOR READING MY THOUGHTS TO YOU…..
ban the fedex. u guys suck
Your full of sh*t!! Lmfao! I work for Fedex And they don’t give a sh*t about their employees or customers freight!
not true. just because u do not get treated the way u think doesn’t mean they treat u terrible. get your life right
I worked for FedEx and they are awful about packages . things get thrown all day long even with fragile stickers posted , some fall places and may lay there a few days or longer . the managers are a joke . no one knows what’s really happening in these warehouses . you ask questions and the answer from them is I don’t know . its pathetic .
Also they kind of go on their own terms , they have an attendance policy that they pick and choose whom to apply it to . I suggest you don’t upset anyone you work under because no matter how good of a worker you are they will take their first chance or find away to have your job taken away . I wouldn’t suggest using FedEx for anything other than getting a good laugh at their commercials stating that they are a reputable company . its seriously the worst place to send or receive packages and to work at . I think its time corporate starts receiving complaints and grievances on the stupid people running their company in the ground .
No wonder they have such a high rollover rate with their employees .
It seem that FedEx has a problem with their drivers not ringing the doorbells and giving their customers time to get the door. I contacted their customer service and they also told me that the driver was out of the area already. They were not accommodating and very short. I sorry I had someone at my home to get my package, and I am also sorry that the person I had to collect the package could not move fast enough for your driver. Some people have disabilities and are not so quick.
I changed my scheduled meetings and waited at my home for my promised delivery (sometime between 8 am and 8 pm), and checked tracking 3 times during the day. Online tracking indicated delivery today, 2/5/16. I had to wait because our FedEx drivers refuse to leave packages at the door if no one is home. Finally, I checked online tracking at 6 pm, and the delivery date was changed to tomorrow. I am irate!!! Fred Smith, you’ve worked too hard to have your company turn into a second rate delivery service. I have never had a problem with UPS or USPS.
I am here reading all these comments and I am flabbergasted. I have been so upset at FedEx for the last couple of days because I feel like I am dealing with a bunch of idiots. I was supposed to receive a package on January 22nd but because of the snow storm, they couldn’t deliver it. I am completely ok with that because I don’t want anyone jeopardizing their life. Ok, this is where it gets a little crazy. They tried to deliver the package on Tuesday (1/26), the message on the tracking was “customer was not available…”. What the hell does that mean??? I don’t have to sign for the package. They just have to leave it at the door. I call to find out what the problem was and to make sure they have the right address. They had the correct address and I informed them to please leave the package at the door. One other thing to note is I didn’t have a door tag indicating that they tried to deliver the package. The next day, same message. The next day (4th day) same message. I am calling every time to find out what the problem is and each time no door tag. I am convinced that they are trying to deliver the package to the wrong address. Today is February 4th and still no package. What is the problem??? Can someone please explain why it is so difficult to deliver my package???
Shipped 2 pkg on 12/23 from wi to Fl. I tracked both to Chicago & only 1 box made it to Fl. The other box went back to Wi fir no reason & ended up in lost & found. Big THANK YOU TO SARAH B. CORPORATE OFFICE ESCALADED CLAIM for finding the box for us today. She is the only person that assisted, followed thru & called back as she promised. I wasted many of my minutes calling Customer service back as they never returned calls, each person gave different answer.
Appears no one knows their job. Susan in claims hung up on me. I could go on & on about this BAD EXPERIENCE. Don’t ever give up on your claim, escalate it to Corporate for resolution. BIG THKS AGAIN TO SARAH B. BRISTOL CAP GROUP..
Today a package was thrown off at a locked gate. By the time we knew about the package the contents were gone. We found an empty box. Called customer service and the person on the phone was rude. What kind of inconsiderate, incompetent company delivers a package to a locked f-ing gate?
After reading a few of the complaints above I realize this is normal business for FedEx! Obviously the above CEO, CFO and COO do not get this kind of incompetence and consider their customers a complete joke! All it takes is making their employees accountable for their actions to change these issues. I guess the customers paying their salaries don’t matter to them!
I won’t use fedex in the future and will make sure my company uses UPS from now on. UPS actually takes the item back and contacts the customer instead of tossing it on the ground not caring if it actually gets to the customer. Failure for FedEx – great job UPS.
CEO Fred Smith of Fedex may need to consider contacting UPS to learn how to competently deliver packages and that the customers have value!
We paid extra to ha e an item delivered today and for some reason its sitting on the table since 3amthis morning and wont be ddelivered till tomorrow and I had a package mailed to me from the city that was to be delivered yesterday and for some reason the driver supposedly couldnt find my house so the manager said the driver is almost back to the post and it will be redelivered today the tracking says it will be tomorrow guess im calling the corporate office and spend the day on the phone talking to lazy people now I know why UPS is much better than fedex
FedEx came to my front door today , left a notice of attempted delivery, and left without ringing the doorbell. I called Customer Service who confirmed they attempted delivery FOUR MINUTES earlier. They also claimed the truck was no longer in the area, which was a lie. Forty-five minutes on the phone, mostly transfers and disconnects, and the local station manager said the driver was willing to meet meet at Ace Hardware, which is six miles away. So I was supposed to drive twelve miles because the delivery person did not ring the doorbell.
I have two hundred clients and am asking them hence-forth not to use FedEx, they are too unreliable.
Today, (January 19, 2016) I was expecting a package from Lowe’s; another terrible company that makes excuses for their unprofessionalism when it comes to shipping your packages on time as THEY state and putting most of your order on back order when this information should be stated at the time of purchase on their website, I was given a tracking number by the representative at Lowe’s, I contacted FEDEX directly and was told by a representative that my package was delivered at 10:34 AM to my door today (January 19, 2016) and it was never delivered to me at all. The Driver, Delivery Person Lied! Then I was told by the representative that someone will call me back within a two hour window. Well, I got a call back from the Driver’s Manager, Ms. Anthony yelling in my ear stating that “MY PACKAGE WAS DELIVERED TO MY DOOR!” I tried to speak to Mr. Anthony letting him know that I never received my package and if it was left at my door, where exactly because I’m standing in my hallway and there is no package outside of my door; which would be very unprofessional if any packages are left outside an APARTMENT COMPLEX door where there are 14 floors to this residential complex building and on each floor it’s exactly 12 apartments, which is 168 residents that lives in the building and that’s not including how many people dwell within each apartment. I finally contacted Corporate Office and spoke with Mr. George from the “Customer Advocate Team” Department. Mr. George had me on hold back and forth for over an hour while he get in contact with his dispatch and spoke to Mr. Anthony; the aforementioned person above, and was told that the driver will come out to make another attempt to locate the package and bring the package directly to my front door; via my APARTMENT DOOR within two hours. My thought is, “IF THAT PACKAGE WAS DELIVERED TO MY DOOR, WHY WOULD THE DRIVER NEED TO COME BACK TO MY ADDRESS AND LOCATE THE PACKAGE AND BRING IT DIRECTLY TO MY APARTMENT DOOR?? I really feel as though I was insulted with this statement and still NO RESOLVE! Now, I will be writing a letter to file a formal complaint with the CEO, Mr. Frederick W. Smith, the CFO, Mr. Alan B. Craf JR and the COO, Mr. David J. Bronczek because this unprofessionalism has to STOP! What will actually be done about the behavior of their drivers as well as their Driver’s Manager, I DO NOT know for sure. But I will get my complaint to where it needs to be and I will send a message letting them all know at FEDEX that I am not the one that will sit by and be played with! I spend my hard earned money on items of my liking, pay for delivery and DO NOT get my package AT ALL. This is one company that I will also file a formal complaint against with the BBB. Sincerely, Monita Johnson
Fedex delivery sucks. Everything Im suppose to get a 2 day delivery the driver finds some excuse to not deliver. This time it was because of an inch of snow. I now can’t do my job because I don’t have the supplies from the delivery. They need to hire competent divers that aren’t afraid of a little rain or snow. I will be reporting to better business Bureau and sending a bill for lost work time. Get competent drivers.
Eden delivery sucks. Everything Im suppose to get a 2 day delivery the driver finds some excuse to not deliver. This time it was because of an inch of snow. I now can’t do my job because I don’t have the supplies from the delivery. They need to hire competent divers that aren’t afraid of a little rain or snow. I will be reporting to better business Bureau and sending a bill for lost work time. Get competent drivers.
“Thank you for your inquiry. We regret any inconvenience this has caused.
FedEx delivers to the address indicated on the airbill at the time of shipment, not to a specific person. At many businesses, apartment complexes and universities we deliver to the main mailroom, apartment office or shipping and receiving area, so that they may distribute within their internal departments accordingly. ”
Are KIDDING ME? ” The address indicated on the air bill ” ?????
The ADDRESS ON THE AIR BILL IS MY GODD*** HOME. MY APT .
The OFFICE has a COMPLETELY DIFFERENT ADDRESS.
So NO. you DID NOT deliver it to the correct address. I dont live at the godd*** office!
THIS PLACE DOES NOT HAVE FRIGGIN DEPARTMANTS OR A CENTRAL MAILROOM.
ITS AN APT COMPLEX. PLACES WHERE PEOPLE LIVE AND WORK. NOT A COPORATE F-ING MAILROOM. B*****S.
So because we live in an apt complex, were.. what? F-ing cattle? the office people dont notify the residents here. its not there f-ing job. ITS YOUR F***ING JOB to deliver a godd*** package.
We dont deserve the same courtesy because were not f***ing home owners? were just people you can s*** on?
UPS comes to my door. right to my godd*** door.
NOT some lazy godd*** s*** like FEDF***.
So if there were a bunch of packages addressed on one street, resident and apt, you would just dump them out, right? because you found the street, and who cares if they godd*** get to anybody. becasue you delivered them to the street. and folks can just wonder what happned to their doXXXXents or s*** they bought on amazon. Cuz YOU found the street. Thats all you needed to do.
in thouroghly discusted with fed ex and you personally.
i dont even know you and hope you rot in eternal hell.
My mom gets monthly medicine. I had fed ex doXXXXent in notesat first delivery to
Deliver to back door between door and screen. FedEx delivered to wrong address. When calling they described the house and it was her neighbor who got moms meds. This is unacceptable. You need to train your drivers on ensuring they know where they are before delivering.
I paid for an over night delivery by noon of a construction bid that had to be there on Fri. Nov. 6 no latter than 3 pm. It did not make it on time. They said they tried to deliver at around 5 pm. Too late. I would have been low bidder but it wasn’t there. I’ve asked for a refund and they tell me that it was late because of the weather. The letter went from sacramento to redding ca, and I was told that it would go by truck. I went back over the weather for those two days and there was no adverse conditions. Now they tell me that it went by air. Who thinks that they would use a plane to go 175 miles? Besides there was no adverse weather. This is over $26 and they use such a lame excuse instead of admitting that they were just slow that day. I will never trust FEDEX for anything ever again. How stupid can fedex be? Things can be checked and verified. I want my hard earned money back fedex. signed: Liedtke Construction
Dear Mr. Fredrick Smith,
Something needs to change. We were expecting a package. The driver doXXXXented that he delivered the package. My husband was standing on the phone with dispatch outside. The driver drove by. This behavior is unexceptable. I’m disappointed in the lack of service. You are paying drivers who are not doing their job.
Tay Manzoni
I ordered an item that was to be delivered on Dec 24th. It was one of my grandson’s big gifts from Santa. One for his sister was ordered and received a day before due to be delivered to a different address. But Santa couldn’t give one child and not give to another, so therefore neither received their Big gift.
I tracked the gift and it said Delivery Dec. 24th, then Dec 26th. So I started tracking it on the 26th and at 8:56am it left on vehicle for delivery. At 4:05 it said ‘delivery exception: Local delivery restriction. Delivery not attemped-Delivery will be re-scheduled when conditions improve. That is a lie because we weren’t having any bad conditions. Dec. 26th was the best day we had in 3 or 4 days.
So not only did my grandchildren not get their big Santa gift, but your company has also lied to me.
Do I think you will be contacting me,NO! So I will be also sending certified letters, restricted receipt to corporate offices.
This company is very unprofessional I still Haven’t received my package and I had 2-day shipping ordered last Friday. They told me my package will be delivered today and it still hasn’t came. I hate fedex!!
THIS COMPANY SUCKS!!!! TOO MANY COMPLAINTS AND NO ACTION BY FEDEX CORPORTAION…STOP USING FEDEX UNTIL THEY ACKNOWLEDGE THEIR CUSTOMERS WITH RESPECT BY DOING SOMETHING ABOUT THESE UNPROFESSIONAL DRIVERS….MAYBE A CLASS ACTION SUIT WILL GIVE THEM THE PUSH NEEDED!!!!!
I am disgusted. I sent medical specimens via FedEx for Priority Overnight delivery only to discover that FedEx simply decided to delay my shipment and hold my specimens packed with ice in a hot Memphis warehouse for an extra day, thus delaying a medical diagnosis for two patients and forcing two people in agony to have to redo an entire testing process and pay hundreds to ship these items again. They were unwilling to help and customer service was non-existent. The worst part is that these were obviously medical specimens and no one even bother to call and advise me of the delay!!! How do you simply decide to ignore a priority medical shipment?? I could have used UPS, DHL or the Post Office and gotten better results. This is horrifying. I fully intend to escalate this to the highest level! I thought UPS was bad, looks like I will be switching exclusively to DHL from now on and just pay for the reliability.
Ordered gifts scheduled for delivery today 12/22. Setup notification to send me emails upon delivery, exception, delay. Checked the status online using the tracking number and the package still says “in transit”. As most people know if your package doesnt say “out for delivery” the day its scheduled to be delivered something is wrong. Called customer service and spoke with Hector. From the beginning he sounded like he was mad. In customer service you should sound cheerful, helpful, or at least not annoyed that you are doing work. Gave him the tracking number and asked why it wasnt say “out for delivery”. He puts me on hold, after 2-3min he comes back and tells me he tried to call the location that has the package but no one answered. He continued saying that my package would probably be delivered tomorrow and that its been rerouted. When i asked why was it rerouted he said i dont know i couldn’t get through on the phone. I told him this was unacceptable, that maybe and probably is the wrong answered, and that i understand if he cannot help me so please get me someone who can. He told me i could pick the package up, or the recipient could pick it up. Wrong response. He put me on hold for about 1 minute and then transfers me. Didn’t say im transferring you to this person, nothing. After pushing buttons for customer service on the number he transferred me to i was placed on hold and then disconnected. I know that customer service reps or anyone can transfer you to an active line or non active which typically does what this one did to me. Its a dead transfer where the line doesnt connect thru.
I call back and get a different rep, and low and behold the package isnt even at the delivery facility, it was delayed someplace else so there is no place for me to pick it up. The package isnt going to be delivered by its scheduled date, she doesn’t know why it hasnt been updated to reflect the new information and there is nothing anyone can do.
Beyond the piss poor customer service, wrong information, delay in my item reaching it destination I am more upset that i wouldn’t have known unless i called. That whomever should, manual or automated, your tracking information gets updated it didnt happen. And no one cares. Im just another pissed customer at the holidays who is stuck with it.
The drivers are the worst. My neighbors and I have left notices in our building to deliver the packages to neighbors and they leave the packages in the hallway. HELLO THIS IS THE CHRISTMAS SEASON…WHAT DID THEY EXPECT? I am home on vacation waiting for the my Christmas packages and the driver lied and said they were here and no one answered. Not only that but when I went downstairs at 6pm there was no door tag. I have called FedEx 4 times and each time I’m told someone will call me back….No one ever does. I think the FedEx person is upset because I have not received 4 packages they have left in the hallway and filed a complaint. THERE HAS TO BE SOMEONE WHO IS READING THESE NOTICES AND TELL US HOW WE CAN TAKE A CLASS ACTION SUIT OUT ON FEDEX….This hS got to stop. I order regularly Saks…Neiman Marcus….Bloomingdale and Walmart and will request my package be sent by USPS.
first of all would be nice if i could actually understand the customer service reps…every time i have called i can hardly understand them because they do not speak very good english….so i was going to spend 300.00 or so in shipping but needed to know the price per weight…i called after looking the prices online..just wanted to double check my math…and the guy gives me off the wall prices…so he finally gets close to the numbers online, but still not there…he was 10.00 off and on another price he had switched two of the numbers around that i got…so after getting so many off the wall numbers …like 1000.00…800.00 etc instead of the 128.69 from what was right in front of me online plus when he got close to the one price online i asked him to double it and he could not do math he was 18.00 off with basic addition so i asked to speak to the manager/supervisor…he proceeds to tell me that they did not have one….and i said so you mean to tell me that not one manager or supervisor is working with you tonight …and he says no we do not have one…and i said ok dude im gonna ask you one more time to please put a manager/supervisor on the phone..i have worked in centers like yours before and i know for a fact that they do not leave employees by themselves without a manager/supervisor so for the last time please either put the manager/supervisor on the phone or i will go straight to corporate..so he said ok ok hold on and he goes and gets one..well he gets on the phone and again i could barely understand him…he was not from the US at all neither one of them was…in fact none of the fed x reps i have spoken to in regards to other packages none of them were from the US…but anyways i explain this to the manager/supervisor and he starts giving me prices that were off as well…on the one he was like a dollar off..ok no big deal…so the other price he was 20.00 higher than the first guy and online was 20.00 less than the first guy i spoke to….so after this many false answers nobody on the same page…i told them if they could not get on the same page that the other guy working under him was cheaper in price than he was..that they just wanted to make up prices to float their boat…that i would be taking my business elsewhere….does not hurt my feelings none..after this week with other items i had ordered and they screwed up multiple times with loosing my packages and now this and not being able to understand any of them but to make stuff up off the wall stuff…these people make me think they are gonna steal my identity or something..glad i did not give them my credit card info…yep fed x you have lost my business…
Wow you suck your mother f-ing driver refused to deliver my wifes package to our address in honolulu hawaii 96837 with my wife Kelli L keawe on the shipping label and so for me Stephen nesbitt no packages to be delivered to me but starting today remove my name from the can’t recive any delivery to my house immediately and put allowed to recive any and all packages from fed ex.also I am asking for an out of a court settlement which can discussed later and to fire the individual driver immediately.if any questions please call me Mr Stephen Nesbitt 808-782-XXXXX or 808-853-XXXXX
COMPLAINT # 01359421-UNANSWERED -3RD REQUEST.WHY NO REPLY?
I’m leaving to go to my daughter,s in Nj while my husband undergoes 7 weeks of radiation. I called FedEx to set up an account so my neighbor can send my mail from my residence in MD to NJ. She asked me three personal questions that had nothing to do with me or anywhere I’ve been. Of course, I said I never heard of those places. She said she couldn’t open the account because I answered wrong. I asked her what public records she got the so called info from. She finally told me she got it from the dmv. I called my dmv in Maryland and they said they had no such records of me that your agent said she got the info from. I don’t know where she went for the info but she was wrong. I have lived at the same address for 16 years in Ocean City, md and for 20 years previous to that at a different address also in Ocean City, MD and before that for 20 years in Kensington, md. What kind of stupid questions do you ask anyway. Why didn’t she go to the credit bureau. She should be fired
14 telephone calls. 5 So-called Delivery attempts. Dead end street with myself and another witness Verifying no FedEx truck in the vicinity all week, no FedEx notices attached to any front door. no $1,100 rocker recliner. and yet the online tracking service shows that there were five delivery attempts but no one was home at the business or address. Finally got hold of the local distribution office manager who refused to find a delivery person on Saturday evening and she herself would not deliver it either.. when I asked for her name number and position she hung up on me. I then called the police and filed a report for theft of mail. I also called the corporate office and receive the telephone number of the senior security specialist for my local unit of Mr Hagen worst customer service I have ever received in my 55 years of living… worst consumer advocacy that I’ve ever received in my life!…. still waiting to find out if I will ever receive my chair or………………. I apologize for the grammar and spelling but even their website that I’m writing this on is not cooperating.
contacted the corporate office security department and was given the telephone number of my local senior security specialist
I have never in my life read so many negative comments about a company. I too have a horror story & personally will NEVER use Fed Ex again, ever! Whether it will matter at all I am writing the CEO in the next couple of days. I have been in business for over 30 yrs selling on many sites online. I have always used USPS, UPS & wanted to try Fed Ex for a large heavy package. While they were the least expensive you get what you pay for. They destroyed a customers purchase & then refused to honor the insurance claim. Fed Ex let me be clear, I will tell all my business associates & anyone I know to never, not even if you were the last delivery company on earth, to use Fed Ex.
Gloria A. Schwenderlauf
** Stanhope Ln. #**
Hayward, CA. 94545
FedEx Corporate Office
FedEx Corporation
ATTN: CEO: Frederick W. Smith
942 S Shady Grove Rd
Memphis, TN 38120 October 08, 2015
Dear Mr. Smith,
I am writing this letter to you in regards to the horrible service that I have received from your company. This is not the first time, but certainly by far the absolute worst experience I have had to date.
First I want you let you know that I am disabled, I have had a total left hip replacement which left me with my left leg 1 inch shorter than the right. I have to use a cane to get around at all times. I am also wearing a knee brace due to a bad knee that will also be requiring surgery at year end. I am at home at all times unless I have a doctor’s appointment.
Thursday October 01, 2015
My sister had ordered me a desk that I wanted from Walmart; it was shipped on September 29, 2015. The expected arrival date was Thursday October 01, 2015. On that day our lobby door was not working correctly, the FedEx driver had called up (by dialing #156 to reach my apartment) but was unable to get into the building. This was at 10:10am. I went downstairs (my apartment is on the first floor) but he was gone by the time I made it down. There was door tag left # DT708943363364. I called FedEx and let them know what had happened and was assured that the driver would be back on Friday. I was also told that I would be his second delivery.
A locksmith was out to our building and the door was fixed and everything was working normally by 1:00pm.
Friday October 02, 2015
I specifically stayed in the front room right next to the phone so that I would not have any problem with getting my delivery. I waited until my sister called me at 12:45pm and told me that she had just checked the tracking online and saw there was a delivery exception at 12:25pm, “customer not available or business closed”. I was shocked to say the least, as the telephone never rang. I then went downstairs and there was no door tag on the door at all. The driver DID NOT come to deliver the package! I came back up to my apartment ad immediately called FedEx. I was on the phone with them from 12:52pm to 1:15pm = 24 minutes. After speaking to a young lady and telling her I was disabled and would not be able to pick up this 88lb package, she says to me well we could hold it at pickup for you. I told her she didn’t even listen to what I was saying. All she would say is well the driver attempted delivery at 12:25pm. I finally asked to speak to a supervisor. I was then transferred to an advocate. She called the Newark, CA. facility and was told they would have the driver try to come back that day. I knew that would not happen. I asked her to have it scheduled for delivery on Tuesday October 06, 2015 as I had a doctor’s appointment on that Monday.
Tuesday October 06, 2015
Once again I am in my front room waiting at the phone. 8:23am the phone rings, it was Amazon with a delivery,
I buzzed them in and my delivery was made.
I go back to waiting for FedEx to call up. My sister calls me and tells me there was another delivery exception “customer not home or business closed” at 9:23am. Now I really couldn’t believe this since an hour earlier I got one delivery just fine and I was right by the phone all this time. I went downstairs and once again there was no door tag… this driver DID NOT come to deliver my package for the second time. I called FedEx again, I was on the phone with them from 9:36am to 9:48am = 12 minutes, the person I spoke to called the Newark facility and was told they would have the driver come back to deliver my package. So I go back to the waiting game of sitting by the phone. After waiting for 4 ½ hours I called FedEx again. I was on the phone with them from 2:29pm to 3:01pm = 32 minutes. By this time I am very very irate, the gentleman I spoke to called Newark and was told the driver would only come back if he had time. Then he asks me to hold for a moment, I told him ok. The next thing I know he comes back online with yet another advocate. So now I am even more ticked off at just being shuffled around and not really achieving anything regarding the delivery of my package. So I go through the entire record with him as to what was happening. Now I am asking how I am supposed to get my package since this was “the third attempt”, although I know beyond the shadow of a doubt that this delivery person DID NOT attempt to deliver to me. This advocate also called Newark and was told if the driver had time he would stop back. This advocate marked my issue as an exception and told me it would be delivered on Wednesday October 07, 2015. He also took my cell phone number so that he can call me to make sure I received my delivery.
Wednesday October 07, 2015
I have been up since 4:45am. I am once again playing the waiting game, phone on my desk as I type this letter… I have sat here all day waiting for the FedEx driver…. The other days that he supposedly came by were before 12:30pm. I called FedEx at 1:56pm asking the status of my delivery, they assured me my package was on the truck and would be delivered to me today. At 6:03pm my sister called to let me know that the shipping report online had changed to say estimated delivery would be Thursday October 08, 2015. This is just over the top! Of course I called FedEx at 6:12pm. This time I am told that the driver called them at 3:28 and told them the package was not on the truck. Yet on the FedEx tracking report it says that at 3:24am package was “on FedEx vehicle for delivery”. I then ask to speak to a manager. The gentleman places me on hold and comes back online with yet another advocate. This is now the 4th one I am speaking with. Of course I now have to go through the entire history of this disaster with him. I told him this was ridiculous. He wanted me to wait 2 hours to have someone give me a call back. H called Newark and was told that I would have the package delivered tomorrow by noon. I told him I am not waiting for anyone to call me back, I am certainly not going to sit around till noon waiting for something I do not trust to come any longer, I have had it. I told him to let the folks at Newark, Ca. facility that I would come to pick up the package, he did and that was that.
Then at 6:46pm someone from FedEx called me, he apologized for all the problems and then said that the call may be monitored. At this point I said oh good, I really hope it is. I want you to tell the managers above you to actually listen to all of the recordings from October 1st through today, 2 and 3 calls a day of me asking about my delivery, and consistently being lied to about getting my delivery. I told him the way all of the staff there at FedEx treat the customer is deplorable, each time I spoke to a different person and each time I got the run around, absolutely disgusting. I said I was not going to talk to him or anyone else any further, I had already made arrangements to pick up this package. At that point I said I was done and said goodbye.
I am going to go and pick up my package October 08, 2015 at the Newark, CA. facility. If anything happens to my hip or knee due to picking this up when I should not be doing so I will contact an attorney and have FedEx pay any incurred charges. I let each person know I was disabled and they completely ignored that fact.
There is a serious lack of training, or of terminating these drivers who apparently don’t want to work. There are a lot of people out there willing to work and to work hard, fire these incompetents and get some new people in place.
In reading the comments on the FedEx Corporate Offices and Headquarters web page it is obvious that this is an ongoing problem which spans across many States. I can’t understand for the life of me why the word of the customer is not believed, especially at the rate of the same complaints over and over by so many different people. When we are telling you that no driver showed up or even left a door tag, we are not joking around. It is employees like these who will drive your business right back into the ground from where it began.
As for me I am certainly going to send a letter to Walmart asking them not to use FedEx any longer, and that I will no longer order anything from their store until they change their delivery service. I will urge all of my friends and family to do the same. It is not worth the shoddy service, the agents representing your company not actively listening to what a customer has to say and then getting nothing but a run around for a week and then having to actually go and pick up the item yourself because you now know you cannot trust their word on yet another delivery date. I would think that someone in a management capacity would have gotten the package off of the truck and delivered it themselves to show that the company does care about their customers. I have been shown otherwise for this entire week.
This is one less customer who will use any of your services again. Good luck that your business doesn’t fail due to the people you are hiring, it is really sad.
Sincerely,
Gloria A. Schwenderlauf
Cc: posted on web page as well as mailed to CEO
4am: the sort is about to start and the sort manager does not know what to do but he keeps sorting the packages into the wrong belt and line anyway. The loaders are confused because the packages are coming so fast for them to be able to load into the truck, so they don’t load but just throw/dump the packages like a pile in the truck waiting for the driver to come and sort it out
7am: the drivers start coming in and is frustrated that he has to do the loader’s job. He complains to his boss who approach the P&D manager-who laughs annoyingly and walk away without doing anything.
930am: the driver finally merge from the mountain of packages, tired and sweating. He drives off cursing and dejected because he is helpless as well as the contractor . he is not expected to bring any package back even though he is having a late start.
The terminal staff have no idea of what should go where, the driver has packages that should not be on the truck, and he wont be delivering it-it is out of his work area.
The terminal management will charge the contractor for non-delivery, and the driver will loose part of his income too
Fed ex is the worst delivery company EVER. i WAS SUPPOSE TO RECEIVE A PACKAGE FROM WALMART ON SEP 25. FED EX DRIVER CLAIM THAT HE CAME ON SATURDAY SEP 26 , I DIDN’T RECEIVE A DOOR TAG. WHEN I TRACK THE PACKAGE ON SUNDAY I SAW WHERE THEY CLAIMED THAT THEY CAME ON SATURDAY.
WHEN I CALL FED EX ON SUNDAY THE CUSTOMER SERVICE AGENT SAID THEY CAME ON SATURDAY AND WOULDN’T BE ABLE TO MAKE ANOTHER ATTEMPT UNTIL TUESDAY BECAUSE THEY ONLY DO HOME DELIVERY ON TUESDAY AND SATURDAY. I TOLD HER TO MAKE SURE HE LEAVE A DOOR TAG IF IM NOT HOME BECAUSE HE DIDN’T LEAVE ONE ON SATURDAY.
ON TUESDAY MY HUSBAND WAS HOME WAITING FOR THE PACKAGE UNTIL 2:30 BUT THE DID’T SHOW UP. HE LEFT A NOTE ON THE DOOR FOR THEM TO LEAVE IT WITH MY NEIGHBOR. WHEN I CAME HOME MY NEIGHBOR DID’T RECEIVE IT AND AGAIN THERE WAS NO DOOR TAG. WHEN I CALL THEM AGAIN THE SAID THE DRIVER CAME AT 1;44. I TOLD THEM THAT’S A LIE BECAUSE MY HUSBAND WAS HOME AT THAT TIME. THEY ALSO SAID HE CAME BACK AT 5PM. I ASK THEM SO WHY HE DID’T LEAVE A DOOR TAG.
THE DRIVER IS A LIAR. HE DID NOT CAME TO MY HOUSE. ALL HE DID WAS PUT IN THE SYSTEM THAT HE CAME WHEN HE DID NOT.
I TOLD THEM TO HAVE HIM DELIVER IT ON WEDNESDAY AND TO PUT A NOTE FOR HIM TO RING MY BELL AND IF IM NOT HOME TO LEAVE IT WITH MY NEIGHBOR. WHEN I CALL THEM ON WEDNESDAY AT 8PM THEY SAID ITS OUT FOR DELIVERY AND SHOULD WAIT. WHEN I CALL THEM BACK AT 9 PM THEY SAID IT DID’T LEAVE OUT BECAUSE THEY ARE WAITING FOR MORE INFO, I ASK THEM WHAT MORE INFO THEY NEED THEY HAVE MY ADDRESS AND EVERYTHING ELSE. IT’S THURSDAY OCTOBER 1 AND I STILL DIDN’T RECEIVE IT.
DON’T EVER TELL THEM WHATS IN YOUR PACKAGE. WHEN I MADE THE FIRST CALL THEY ASK ME WHAT WAS IN THE PACKAGE. I TOLD THEM A PHONE. I THINK THEY WANT TO STEAL IT THAT’S WHY THEY DOING ALL THIS. THEN THEY ARE TELLING ME THEY MADE 3 ATTEMPT ALREADY I WOULD NOT DO ANY MORE, WHEN ALL THIS IS NOT MY FAULT.
I WOULD NOT RECOMMEND THEM NOT EVEN TO MY DOG. THEY ARE THE WORST I MEAN WORST. DO NOT USE THEM
Frankly, after reading the other comments, I doubt FedEx will read this or even care. But, going forward I will avoid using this service. OK. Who cares if I take my business elsewhere – but if there are enough of us . . . .
Briefly, my package was signed for by someone who doesn’t live here and perhaps doesn’t live anywhere on the planet. (Building of 150 apartments.) And, of course, that person just walked away with my package. This happened outside my building – the driver couldn’t even come inside? Plus, there was one tag left – only one with three dates – and this was the final delivery. PLUS, to top it off, the tag left on the door was scribbled in illegible red ink – writing was all over the tag in childlike huge letters – totally impossible to read. Whom do they hire?!
Why has there not been a class action lawsuit filed by the thousands of consumers who have experienced nightmarish delivery practices by fedex? In regards to distinguishing between fedex express and fedex delivery, I have had terrible experiences with both. (Even caught a fedex express driver asleep for an hour and a half in front of my home). In 2013 a 4,000 page Federal Trade Commission fedex consumer complaint doXXXXent was published. I am astonished that fedex has done nothing to improve their delivery practices– in fact, they are getting worse. I may be really far off, but could it be possible that fedex has avoided such a class action lawsuit for unreliable delivery of packages because blame could simply be shifted to the drivers? Until 2014 fedex drivers were considered to be contracted workers and NOT employees? Were the corporate heads able to just lay blame on the drivers and not be held accountable because they were not “employees” of fedex? Now that the courts have determined the drivers ARE employees of fedex, can a class action lawsuit be filed against the corporation for their horrendous delivery practices? I will not begin to go in to detail regarding my experiences with fedex–just read the previous posts and they will summarize most of my negative experiences.
–Frustrated with FEDEX
Never on time. Sometimes no delivery at all. Waiting on one 2 days late now. Ludicrous excuses, High Water, (during a dry spell) Snow (in another state) delivery was to be from THIS state where there was no snow, Couldn’t find me, (they have GPS in the trucks) or so I am told by the Fedex people I talked to (in Indonesia, Taiwan, or where-ever they are that they can’t speak understandable English), Now they say I gave the wrong address, then I finally confirmed that it was right with them through all the broken English by phone. WTF!!!!!!!!!What happened to Fedex? They used to be a good service. In the last 4 years, to say that they NOW suck ape XXXXX, is a monumental understatement, (or a compliment) I have a neighbor that won’t buy on line from anyone who ships with Fedex. From now on, me too. Fedex, get your ducks in a row. There is no way of explaining how totally incompetent your service is now.
Most of these comments illustrate nightmares that should not have happened. I have worked for FedEx Express for years, made my share of mistakes I’m sure, and have tried hard to provide good customer service between the time the package gets on my truck until I deliver it to you. All I ask here is that, in venting your frustrations, you specify FedEx Express or FedEx Ground/Home Delivery. These are 2 very separate businesses and one should not be castigated for the mistakes of the other. Just be fair.
John,
You are very correct In asking that the customers should specify whether it is FedEx express or FedEx Ground/Home delivery. If I was in your shoe I will not want to be placed in the same pot with bad people.
However, if you were working with either of the other entity that you talk about, and experience the following; I will like to know your response:
-in the Potomac region, the managers are inept, incompetent and unqualified
-They indulge in chronism by employing their friends and family who have absolutely no business working in the terminals. The only reason some of them are working in those places is because their brother or sister is a manager there.
-They do not load the trucks as they are supposed to, instead they just dump the packages on the floor, and expect the drivers to sort them out; and then deliver-this result in damages, mislead and accidents
-The contractors/drivers are been pressured to deliver at all cost even when it is impossible to do so, they are also pressured to apply codes that are applicable. for example, if you as an express driver go to a business outfit to make delivery and you are unable to deliver; you can leave a door tag and go back another time. A ground driver with about 300 packages and 100 stops does not have that luxury. Deliver or loose your contract.
-When a contractor apply to work at Fedex, they buy the route, they are constantly been hounded by this so-called managers. If the contractor does not play ball, he can loose the contract; and the routes can be given to a proxy who can run the route for the managers.
-the system of compensation of the terminal(Volt) staffs encourage them to be envious of the drivers because most of them depend on “so called” performance bonus which is not in any way related to their actual performance ;but greed.
-there are lots of good drivers who have come and gone from FedEx Ground/Home because of the enormous frustration associated with the way the terminal workers perform their own duty.
-if you have Sort manager who can not design a good flow chart, consistently load the wrong package on the wrong truck, or wont even load it at all you wont be able to ask for nothing but fairness
-packages don’t arrive at the right time or day because they are misloaded, but drivers can not scan a package misloaded on the truck as such; they must pretend that the address is wrong and then the customer will complain about non-delivery.
I can continue to write until next year, but it is not a pretty system.
This makes twice fedex has lost/disposed of my packages.. my packages was suppose to arrive Sat. AUG.8 and nothing, so I contacted fedex everyday this week, and I was told they would be tracing my package and keep me notified.Not once did they call me….. This morning I called, and they said it was delivered. Really? I was here all morning and not once did fedex show up at my house… So I’m getting out word what fedex is doing since this makes twice, and I was told the fedex guy was seen with other women in his truck and they where not in uniform… So I called fedex to let them know what was going on, and he is not doing his job and guess what they hung up on me…. All I can say is fedex is a sorry service and I pray they get investegated again.
Very disappointed with FedEx yesterday on the 6th of August they tried to deliver a package my husband called 5 minutes after you left the door tag knowing seem to know where the truck was how to contact the driver or anything like that so then I called back and I was told that it would be on the 7th of August so I waited till noon I called and was told that it was not even on the truck that it would be put on the truck at 4 o’clock to go ahead and take care what I need to do no worries well I come back 40 minutes later there is a door tag on my store I call back they say they will call me within an hour and they never call back I called back again they tell me now I have to wait till Monday which I won’t be home and they cannot reschedule it for another day until they talk to somebody Monday there for now I am waiting 5 days for an item that I should have received today their customer service is less than par and there ability to communicate is even less than that will never use FedEx to send a package ever
Fedex is useless , full of ignoring and careless workers. I sent package to Canada. First, they made mistake in address on label and blamed me. Then never contacted recipient and lied that nobody was home. My aunt still didn’t receive a package. I even emailed my problem to CEO, but seems he doesn’t care too. SAVE YOUR NURVES AND STAY AWAY OF FEDEX
I am very disappointed in the service provided at FedEx. The driver that has my package on his/her truck was very dishonest and did not attempt to deliver the package. I will never use FedEx again!! The ethics of this company is beneath the surface of cow dung. FedEx in unreliable and can not be trusted with the least of societal possessions.
Fed-Ex is a joke, my package was scanned in for the truck at 741am and then at 805am the driver says he can not find address, pretty funny seeing I live 45 minutes away from where it was scanned,and when I called them about it there boss Kelly in the Saginaw warehouse tells me that the driver never took the package out of the warehouse,and this package had next day delivery on it now I have to wait till Monday to receive it,I will never use this company to deliver anything for me,seeing the driver has the right to deliver only the packages that he/she wants to deliver,have made a case on this at too points,but as we all know,they will do nothing about it,I guess it is time to contact an att. on this and get people fired,and at the same time go after the wages that I am losing do to there incompatince, fed ex you have my number but I know as well as every other person out there you are not going to do anything about it,maybe you should just change the name of your business from fed ex to usps 2 seeing you both are alike and don’t deliver what you promise.
Ordered a package from a company I always order from and never had any problems until this driver came along on this route. The drive claimed he delivered my package Wednesday, July 22 at 10:38AM. I checked there was no package and no door hanger to say he attempted deliver. I then checked the package tracking on FedEx.com and it says “Package delivered: no signature required”. Called customer support to find out what was going on/what could be done; Opened a “Driver Fault” case and they gave the driver 48 hours to “Retrace his steps”. WTF! So on Friday morning they called and left a voicemail stating that I should contact the sender of my product because they drive stated that he did indeed deliver my package. Well…. why don’t I have it? because he didn’t deliver! They suggested it was stolen…BS. I get tons of packages from UPS, DHL, and everybody else left at my door and no neighbor or anyone else in my apartment complex has ever messed with my packages.
I called back to see what the consequences the drive would face…NONE! They just said “Sorry, I recommend contacting the shipper”. No one wants to here sorry after they have spent their money; and I still don’t have my package. The fact of the matter is he didn’t deliver, and probably still has my package.
I’ve had an ongoing problem with FedEx and FedEx Smartpost and here’s the reason why. I am a disabled senior. I order items online and ask for delivery – it is usually either USPS, FedEx or UPS. When the ordered items are sent, it usually begins with FedEx and then it is transferred over to FedEx Smartpost meaning the local post office gets my package. On all emails when ordering I write instructions for delivery and also on the FedEx tracking I request notifications to me so I can track the package. I always put in the following: “I am disabled. Please ring Buzzer #6, come up one flight, turn left. Do not leave in Hallway” – NOT ONCE has FedEx forwarded to FedEx Smartpost my message regarding delivery to the local post office and the package is never delivered to me personally. What else can I do to have FedEx Smartpost comply? Exhausted and disgusted with the service.
The worst company . I am being evicted because of there lack of integrity and incompetence. The driver said he came to my apt, well I was in the lobby. He or she lied. After calling and speaking with the reps and getting the 6 hour run around, they told me at 2;00 in the afternoon that the driver is back at the station ( 15 min from my apt JFK airport) and I will have to wait til; monday morning. They were fully aware of the urgenvy of this delivery and still gave me the CYA run around. As a result, I have to tell my landlord I wont have the rent for monday morning. I will be evicted. They claimed all day and they couldn’t get in touch with the driver…..really….A truck full of packages and they couldn’t find him. They have gps systems built into there vehicles…They are heartless and shouldn’t be allowed to conduct business. They are liars. This is what happens when companies get to gig. Please anyone, everyone stop using them. The only way to have an effect on a company this big is to unite and show them who is really in control. Us the consumer. Dy the way, the driver, the call center persons, the dispatcher all will get there checks this friday. Just a footnote, they need to have clear speaking people on the phones. Regardless of there ethnic background, they should be proficient at speaking clearly and fluently. The first two people I spoke to had horrible english . I was constantly asking them to clarify there words….As a direct result of FED EX and there integrity issues.
FedEx does not provide all the support you are talking about to Ground or Home delivery. The rule says that they can not deliver to Apartment . The people you spoke with most have absolutely no idea of what the driver is doing or suppose to do.
All the people in the office do is like police work
As a long time employee in the Big Apple district I am saddened as to how far FedEx has fallen. We used to be innovators, we were bold, brash, XXXXy. The company had faith in it’s employees, and was loyal to them. As a result, the loyalty was returned. We had pride in the fact that we provided service for our customers EVERY day. Rarely days of late freight, rarely sick calls.WE were the company others tried to emulate. Airborne, Puralator, Emery, DHL, and yes, even “Big Brown”, UPS. NOW, we’re trying to be like UPS! We’re nothing but a shell of our former self. Mr Smith, THE BIG APPLE DISTRICT IS IN SHAMBLES!!!! EVERY station has problems making service, we are being worked like slaves, given unrealistic goals, being set up to fail, and THEN being reprimanded for not making our goals or service. Grown men and women being insulted and disrespected by being treated like children. WAVES of late freight EVERY DAY, now they want to emulate our competitor by trying to ween out the pick up side of the operation! ARE THEY CRAZY?!?! As a result, people are being burned out, and stressed. So you can imagine there are sick calls all over the district. Management is no help. The director is inept. Personnel is useless. Employees quitting and going to other companies, or taking state and city jobs. Is this what you want? Do you like the bad publicity? Do you even see that this district in NYC is crumbling before your eyes. Mr Smith….PLEASE DO SOMETHING TO HELP US OUT!!!
the problem is that the so-called P&D managers in the terminals that service DC metro are incompetent, imagine a manager who can not properly design a flowchart, and is always misleading packages, everyday. arrogant but incompetent.
If a driver mislead a package once the terminal will be asking that the driver be fired, but they do it every day. They don’t know what packages go to what truck, and when they mislead they harass the driver. put wrong addresses on packages, don’t load trucks but just dump it in thereby damaging the packages-but the customers don’t know it is not the drivers fault
FedEx is a bad delivery service. I’m still waiting for my package to arrive after a week of these people telling me, “Your package will arrive today sir.” Every day for 4 days in a row after they said it would be delivered a week before that. I find It pathetic that these people can’t do their job.
this was once a company to be proud of.MR. SMITH was be so ashamed to need all this kind of feed back , or hes to busy building sport centers to care about his company so sad!!!
I had paid extra for a shipment to arrive at 8 am. It was very critical, and once again FedEx did NOT come through. The driver scanned in that no one was at the business and that they would deliver again at 11 am. well once again FAILED!! no one was willing to help me when I called the service center 3 times. Well I know one thing I will NO LONGER USE FEDEX and will let others know of the horrible service they have so they don’t bother using them either! UPS will now get my business since they are more than willing to go the extra mile for me. Its a shame more people should complain to them maybe then they will get the picture.
I recently had a package being delivered to my home. The driver left the door sticker for me to sign and he would leave the package the next day. Day 2 the driver approached my porch with another slip and no package he did not attempt to deliver the package. My neighbor said he went up the steps with no package in his hand. This driver did not attempt to do his job nor did he attempt to take the slip he left the previous day. The driver would rather I pick my package up from the Camp Creek location oppose to him doing his job. I called the Camp Creek location in East Point, Ga. spoke with Khadija in which she had no idea of what the driver was referring to in regards to my package being left at the Camp Creek location. I also spoke with customer service rep at 800-463-3339 and she indicated there was no way she could contact the driver from Home Delivery they do not have up to date technology in their vehicles. She suggested I set up a customize delivery and pay an additional $5 for their in adequate service. THIS IS THE WORSE DELIVERY COMPANY… This company is always on the news in regards to the delivery driver having accidents and this company has a lot of incidents as well. This company should screen the employees after the hiring process to see if their doing what they were trained to do. This company could benefit for the Undercover Boss show where the executive is checking on the little man to see if he or she is doing their jobs…
Discussed with the poor service in Atlanta,
Veronica
I have to agree with Unknown. I have worked at FedEx Freight for a little over a year and all they care about is how many bills per hour you do. They don’t care about how damaged the freight is. I see skids of freight for a major big box store and 9 times out of 10 the shipment is damaged beyond belief. Supervisor red shirts are so damn lazy. But you fart in the wrong direction and believe me they will know about it! I will never ever ship something through them! Whatever you need shipped make sure you do it through UPS. Even though it may be a little damaged, but at least you won’t have to waste the time to reorder your shipment because FedEx freight destroyed it!
Well I really never liked FedEx they have sent my packages to wrong address lots of time I’ve had to ask my sellers not to send it by FedEx because they suck then I buy a Alienware computer from dell I get the tracking number say’s it will be here by Friday np then they change the date to today so I called FedEx and ask what the deal is I told him it shows it was pickup in EL PASO, TX on the 22nd then it show today that it was shipped today but it also shows it left FORT WORTH, TX today so I called and lets say the rep there was dumb as dirt he tells me this song and dance that it was ship from Mexico but that part no where on the tracking page so they lied about where it was shipped from why? they lied about the dates it was sent why? And rep could only say sorry I don’t want sorry I want to know why there website tracking is lying. So I called Corp that’s a joke they have a computer voice asking to press this and that but nowhere to talk to Corp person this company blows and Tom Hanks shame on you for making a move working for them in castaway where you make it look like they care for people if they did everyone should be able to call Corp and talk to them but I guess the CEO’s don’t care about there company they just want to make money sit at there desk and look important I hope this company fails one day because it isn’t worth crap to me and I see a lot feel the same. I will say one last thing UPS blows you away big time FedEx I have never had one problem and they do care because it us the people that pay there wages not Corp the people if we don’t use them they wouldn’t have one dime. Heck my local post office ships better then them and cheaper lol.
I got hired on with FedEx Freight with all these promises. Mind you I left a good companie making 85 thousand a year getting told I can make way way more as a road driver. So dummies me i take this position. Well know I on my way for bankruptcy because I am not working when I was promised and they won’t let road drivers work on there dock. So if you have any FedEx employee try to get you to go and work with FedEx well I would have second thoughts. There doc sucks all doc workers have no respect for the freight its jam the freight wear it will fit, even supervisor will tell you to do so. Upper management dontncare bout there employees allnthe y care bout is getting there vhevjs . I as an employee of FedEx frieght am not to satisfied with the way they do things and will never ship anything with them in my life.
I want to take this opportunity to comment on a previous negative post that I’d put on this page. I’d had a less than stellar experience with FedEx overall and due to the loss, I just couldn’t let the denied claim go without further pursuit. I decided to post on this page and to email upper management and I can only say that I was both overwhelmed and overjoyed by the response and subsequent outcome. I was contacted almost immediately, after sending my email, by Miss Maxie Kincade who is an Executive Management Assistant. Miss Kincade was a godsend and I truly hope FedEx realizes the treasure they have within their employment! Miss Kincade empathize with our situation and how our small community suffered from the initial product loss and denied claim. In a nutshell, we are a non-profit organization that sells paddlefish caviar. All profit from the caviar sales go into a Grant Fund that organization can apply for when they are doing improvements and additions. This program has done wonders for this community and with suffering substantial losses, we did not have any funds for grants this year. Miss Kincade was able to submit for a one time goodwill gesture reimbursement check for which we cannot be more grateful! I was literally in tears when I opened the envelope and saw the check for the full amount of our loss! In light of our original frustration with the situation that caused the loss, I cannot be more thankful for this amazing outcome. I think when you are diligent about your cause and stay persistent in trying to reach the right people in charge, the right outcome is inevitable! Sincere thanks to Maxie for her understanding of our plight and her display of genuine concern! The community of Glendive thanks you for your generosity!
This last week, i had a package that was delayed from the shipper. I had expected this package by Thursday it was a must have before the weekend, the shipper did not ship in time, and turns out it would not show until the following Monday or Tuesday. I called FedEx Customer service, and i know it was not their fault at all, but they couldn’t help. I called my local FedEx branch here in The Dalles OR, and spoke to the Senior Manager, Mrs McKinsey, she was on and off the phone with me for two days. She tracked it down and saw that it would show at their hub at 5:30am Saturday, she ended up coming in on her day off and met me at 7am to open up the truck that came in that morning. The package was supoose to be on the back of the trailer, little did we know they put it in the front ahead of thousands of packages. After about an hour, I ended up giving up and said thank you but i understood and that it would have been too much to ask for her to unload the entire truck alone. We left, and about 2 hours later i get a phone call from her, she had gone back, unloaded the truck, found the package, and by they time i was out of town, she took it one step further and delivered it to my house in her personal car. It was sitting on my door step Saturday when i got home. This was so amazing of her. I work for a company that ships and receives a lot of packages, and i will be using FedEx a lot more, because of her. This was above and beyond what anyone could ask for. Thank you so much!
WOOOOOOOOW I just spoke with three fedex supervisors and got NO help on the first call, hung up on by the second supervisior and nasty attitude by the third!
They suck!!!
A Fed Ex Truck recently backed down my driveway and ran into my car that was parked and unoccupied. The driver quickly exited the location and left the area. My gardener heard the crash from his location in front of the house, noticed the damage as he entered the driveway and even obtained pieces of white paint that came from the Fed Ex truck. I immedaitely contacted FedEx and they put me in touch with their claims people (apparently they are self insured) . They had me fill out forms,get a statement from the witness, take pictures and get two repair estimates. We provided the day and time of the accident, the exact location where it happened and a description of the driver. All the information was sent to them so they could begin their “investigation”. Four days later I received a letter indicating that they were denying the claim because they didn’t know what division of Fed Ex was responsible. They have the date,the time, the location and a description of the driver. This is a very technologically advanced company that can track things all over the world . Perhaps a day or two investigation wasn’t long enough? I am now faced with a $2,000 repair bill because an employee of Fed Ex decided to turn around on my private property, damaged my private vehicle and took off without accepting responsibility for his actions. It seems pretty easy to understand where he picked up that trait from. Nice job FedEx! You have lost a long time and loyal customer and I will spread this story to every person and business owner that I know. I will also see you in small claims court.
Very bad experience, never us fedex again
After reading all of the comments posted on this page, I’ve decided to share our organization’s experience. We are a Chamber of Commerce & Agriculture in a small town in Eastern Montana. There are not a lot of readily available shipping options but having used FedEx in the past, we opted to use their service. Within our Chamber of Commerce, we also sell paddlefish caviar. This organization is non-profit and we do not profit from any caviar sales either. Any proceeds from caviar sales are put into a grant fund that is open to organizations, churches, schools, etc to apply for funds to complete a project. This project benefits the entire community and not this entity. We scheduled a pick up on December 22nd, 2014 for an overnight shipment of 3 boxes containing almost 60 lbs of caviar. The driver completed the necessary airbills and we requested $8,300 of insurance. We assisted the driver by carrying the boxes to her vehicle. At that time, we noticed that there were slight snow flurries. Without any indication of concern from the driver, we returned to business as usual. That was until we received notice from the recipient that they had not received the shipment as scheduled. Upon tracking, we were able to see that our packages went from Glendive, MT to Great Falls, MT where it sat for an extensive period of time. The packages then went from Great Falls to Wolf Point, MT and from there to Memphis, TN and finally to California which was it’s final destination. Our boxes are specially made to say contents are perishable and it states that it is paddlefish caviar. Our shipments are always carefully packed with ice packs and the boxes are lined with insulation in the form of custom fit Styrofoam. Needless to say, a perishable product not being kept at the necessary temperature, is of no value once it finally reached it’s destination on December 24th. When I attempted to file a claim, I was told that the flights were grounded in Great Falls due to severe weather and therefore, regardless of whether we had insurance or not, FedEx was not responsible for an act of God. I was also told that it was my responsibility to know the route of my package(s). I don’t know how I’m supposed to know that information. All I know is that I’m sending it from Montana to California and don’t feel it’s my duty to know it’s exact route. I understand that FedEx does not have control over the weather, however, I believe there are other ways of handling these types of scenarios. They should offer refrigerated/frozen facilities at their depots for the packages that are noted as perishable so that the product does not get comprised. Or perhaps, with modern day technology, FedEx checks the depots that the customer’s packages will be heading to and ensure that there are no weather or mechanical issues that may delay their shipment. If the driver, who accepts your packages, has access to see the conditions of the depot your packages are headed to and can see major delays and/or flights grounded, then they should be responsible for denying your shipment. I would’ve respected FedEx more if they’d advised me of the impending delay, denied my pick up and we reschedule pick up when weather was permitting. Making small companies or non-profits such as ours eat the cost of lost products can make a huge financial impact on any company or in our case, the community. Losses, such as these, can be devastating to a small company. We have been so disappointed in the manner in which this claim was handled that we have chosen to never utilize FedEx again and we do quite a bit of shipping for a small organization. Please be cautious when using their service and read all the disclaimers regarding their liability.
Sent 2 packages “first overnight” on 4-13, both to Florida, which means it should have been there before 10 am today. One package makes it-going through Memphis hub. The other critical packae was for a multi-million-dollar proposal due by a dropdead date of 4-14 at dropdead time of 2:30 pm. As I write this my blood is boiling, it is 2:49 pm on 4-14 and the package is still sitting in INDIANAPOLIS-already 1 hour past the due date/time in Florida. I’ve talked to 6 different FEDEX reps from bottom to corporate and all they say is “we’re sorry, don’t know why it is still in Indianapolis, and we can see there were no weather delays. We can’t get it on a plane until late this evening, and the package MAY arrive 4-15.” (24 hours late and being thrown out by our prospective client)! Sad thing is that FEDEX doesn’t care, can’t make it right, and this will probably happen again. Their employees do not care about quality control otherwise someone should have redirected the package with their bright red tape on it that says FEDEX FIRST OVERNIGHT. I’m fed up with their entire organization.
XXXXXX *ss FedEx,,,,Yall lame as f*** how yo employees hanging up on ppl,,,,important papers ain’t came in we been up since 7 dis morning now our package on its way back to the station WTF!!!!!!!,,,,Yall playing I hope yall see dis sh** to somebody FedEx building finna get shot up or blew up it’s finna be hella of yall out of a job,,,,,,I bet u XXXXXXes improve yall f*** service den,,,,,Hoe *ss XXXXXXes how the f*** u pay for a over night shipment but dat mf dnt come,,,,,So yall gat my money & my damn package Yall ni***s trippin
I paid for express 2Day delivery 7 days ago. I still have not received my package, and it is the new IPhone, so I can guarantee an employee took it and my phone is long gone by now. I was being lied to every time I called. They kept telling me it was in Memphis due to “bad weather” and finally today they told me they could not find it, and they opened a claim for me. It is ridiculous how poor of a company they are. I always use UPS, and never go to Fedex. What a joke. I absolutely hate this company and the company I work for ships a lot all over the states, and we are SURE to use UPS or USPS. I hate Fedex, I cannot believe they lost my phone, and chances are that I wont be able to get another one. So if you have $500.00 that you want to lose to a shipping company, please by all means use FEDEX.
Well, it seems FedEx has history of poor service based on these comments, which are similar to my experience. Just seems they do not have the capacity to handle the demand. For them this is good, for the payi g customer this is terrible. I had an express package arrive late, no way to determine why; no knowledge until mortgage co, informs me my payment was late. Really didn’t believe, just assumed higher would result in timely service. Just discovered it didn’t happen after several calls to customer service, this is no better than uses just more costly!
We ordered a new I-Phone and had it shipped overnight air on March 7th. After 3 phone calls and many apologies, it arrived on March 16th, nine days late. Was given many excuses but no help. Think I will use UPS in the future. Nobody at Fed Ex cared. Very sad.
ON MARCH 13,2015 , MY WILE WAS ENROUTE HOME FROM ATLANTA GA ON I-285 WHEN A FED EX SEMI TRACTOR PULLING DOUBLE TRAILERS ALMOST REARENDED HER NOT ONICE BUT THREE TIMES , TYHE TRUCK WAS TRAVELING TOO FAST FOR THE AMOUNT OF TRAFFIC ON THE ROAD AT RUSH HOUR AND IN A LANE WHERE SEMIS ARE NOT ALLOWED, AFTER FILEING A COMPLANT WITH FED EX ON 3-13-15 I CALLED BACK ON 3-16-15 TO FOLLOWUP TO SEE IF THEY HAD INFACT TALKED TO THE DRIVER , AFTER BEING PUT ON HOLD FOR 10 MIN AND THE TALKING TO SOMEONE THAT COULD NOT SKEKAK VERY GOOD ENGLISH I WAS GIVEN A NEW COMPLANT NUMBER AND INFORMED THAT THE DRIVERS SUPERVISOR WOULD BE INTOUCH, WHAT A JOKE.
FedEx Home Delivery is a joke. CSA lied to me three times in one night and denied they could contact FedEx Home Delivery and then said the driver would be in my driveway any minute. never happened and I waited all day. The time lapse of departure and arrival at the Richland, Ms terminal was altered by someone after I complained that it showed the FedEx Home Delivery truck not leaving the terminal until after 2PM and another site on E bay said it was 7:44AM which is what the original departure time on FedEx site. Each time a different customer service agent sounded like they were reading a script. The first said it would be delivered by 8PM until I told her it was already 8PM and she said “oh”..
What a waste of time and too much aggravation by a company that I once thought was a good company that would at least tell it’s customers the truth and not lie while finding the root of the problem. . . .
Reading all the comments motivated me to share my experience about FedEx I was a victim of theft this pass December I provided all the information required and fedex denied my claim because the did not see where my package was scan but how can you find it if your driver never scanned it so I took it further we went and took pictures of the drop box it was placed in sent it to them and they have yet to respond to my email. They has a customer service rep by the name of Alex who basically told me we were lying and hang up the phone on me because I would not tolerate him calling me a liar why would I lie if I was the one who has to pay for these jackets yes their driver that pickup up at the Philadelphia cargo city location stole my jackets, a manager by the name of Jay promise to give us a call back after we conferenced them with North Face because they were playing the blame game his tone changed but never returned my call. its ok because I maybe have lost $400 but I still have my life and my job and if this is the type of service an injustice that FedEx has to offer their clients they stand to loose a lot more because I will never ship with them again. FedEx hire these dishonest people and protect them who is protecting us and paying us for our lost because their are LLC and only liable to pay you $100
Some months ago I ordered some 9mm pistol ammunition from a company out-of-state. FedX delivered the package but 94% of the ammo was missing; it had been stolen somewhere in the FedX chain of custody. I reported the theft to FedX and supplied them with everything they required to replace the missing bullets. As of today, nothing has been done. Unfortnately, shortly after the theft a FedX employee came to his station and killed another employee, then himself. The ammunition used was 9mm and I imagine the shower used the ammo he took from my package.
Since then, I have written directly to the Chairman of FedX, Frederick W. Smith, in hopes of recovering my ammunition or the money I spent to buy it. I sent photos of the torn box and remaining ammunition but I heard nothing. I’ll try one more time but may have to press charges. Not a good experience.
That’s bad they got a lot of dumbass working there and it shows on here call the federal trade commission and report that to them they will help you.
On Wednesday, March 4, 2015 at 1:43 p.m. on 108th Street between Madison and Park Avenue in New York City I watched a man wearing a FedEx jacket, standing alongside his hand-truck, toss his empty Snapple bottle into the snow on the street. (I provide the details so that you may identify this man.) Your employees are ambassadors for FedEx. This particular ambassador should be recalled. I will be using UPS and the USPS at least until I know you have a policy in place extending to your employees forbidding this kind of behavior. It is bad enough when residents treat their neighborhoods (and mine) with disrespect but to have your employees add to the problem is not acceptable.
I’m a employee at Fedex and was sexualey harass and management don’t give a XXXXX especially if your black and a male and the person who did the harassing is white and a male they tell you that you should shut up and deal with it because we don’t care about what was done to you
I was appalled at a manager in your Knoxville, Tn office. I called her this morning and I have to say this has been the 10th phone call i have made wondering where my package was. It was sent out of the 17th of February and sat in Knoxville, Tn office on the 20th before we had the snow. When I talked to her this morning she told me that there were 2,000 packages that need delivery in this area and that businesses get first services and residential was the last of their deliveries on their agenda. Thanks for putting us last. When I tried to ask her other questions about the order, which yesterday they said they couldn’t even find, and she became irate and spoke to us in a very condescending way and then hung up on me. I called the vendor and told them what happened as I have never been treated so hateful by anyone that delivers packages. UPS has never once given us any trouble and I hope I never have to use your service again, and I will tell everyone I know, of my experience and how badly we were treated. Shame on your manager for treating us like we were second class citizens.
Another FedEx accident in Columbus OH. A FedEx double trailer is currently blocking over six miles of stopped traffic on I71 north in Grove City, as usual. I have to drive 50 miles a day in Columbus and see aggressive FedEx drivers all the time. Frequently, I see FedEx trucks engaged in driving that is clearly dangerous, such as excessive speed and lane switching. Think about a huge two trailer rig weaving aggressively through traffic. I see it all the time.
I will now invest in a dash cam and a rear cam so I can illustrate my comments via hard proof.
They don’t care this company is a joke.
Dear Mr. Frederick W. Smith: CEO
I have to tell you I am not pleased with way your company conducts itself in your Hiring process. A relative of mine had applied for one of your truck driving positionsfor Fedex Freight in KS. He is VERY much qualified for this position. He had applied for the position before Christmas. When he speaks with the local terminal manager he tells him that your Corporate office had extended the time to take applications. I can understand them doing this ONE time, but not for 3 months. When my relative either calls or goes over to the office, the terminal manager has told him for the past 3 weeks that he had emailed the Corporate office to close the JOB and he would not be taking any more applications for this position and that my relative is still being considered for the position. He has not done this. At one point he tells him that he has 3 applicants he is considering and then 3 days later it’s 6, then its 3. He told him on Monday, Feb. 22, that he is leaving the job open longer for more applicants and that he has been to busy and hasn’t had time to make a decision on who he is going to hire, but that my relative is still being considered.
Mr. Smith, it isn’t whether my relative gets hired or not, yes it would be great, don’t get me wrong. But more importantly, your terminal manager should not be stringing potential employees along. We are not sure if he is lying and he just doesn’t want to hire my relative or if he is still being considered for the position. Get on with the hiring process. If you have a VERY qualified applicant, then why would you need to continue to keep the job open. You should look into this matter and address the way the managers conduct themselves. They should have more integrity and respect for others.
I am surprised that you are not aware that fedex is the biggest chronism company now. The reason why the service is terrible is because the people working at the hub are families.
they will not employ him because they might need someone who is a stakeholder for them; what it means is that , they employ a contractor who will be running the business on their behalf. It is another way of job-laundry.
I have no problem with people hiring their brother or sister if they can do the job.
It Is very rampant in DC metro area
I cant tell you how disgusting fedex customer service is, first they deliver valentine day flowers 1 WEEK Late and now they are going to leave a very senssitive package on a truck in the below freezing temps that will probably ruin it. I call speak to someone who is telling me about God, are you kidding me fedex you have fools working in your centers if I want to hear about God Ill go to church not to fedex so called customer service which is worthless.Get me someone who can get my package to me not some fool talking to me about God.
I ordered a package from Amazon on 2/14/15, the package was sent by UPS but do to recent bad weather my package was delayed, so I figured it was no big deal because I was having the package delivered at the Fedex office/shipping. So on 2/19/15 my package was delivered by UPS , on 2/20/15 I went to pick up and guess what……Fedex cannot find my package. They told me they don’t except UPS packages but that was a lie…he said we just hold the packages, so I told him a employee by the name G. Boyd signed the package because UPS sent it to by email. The manager told we don’t have it because it was never delivered and I need to check it UPS in like does an employee by that name work here and they told me yes and she was here that day so when they called her…she denied it of course. But I have the confirmation her signature. I called customer service and filed a complaint, let’s see how this goes
I placed an order through a company out of Cali. They shipped it throughout FedEx. Still till this day I haven’t got it, even thought I have the tracking number. Well guess what upon contacting FedEx the rep told me it just disappeared, fell of the truck. WFT, now i have to wait 3 more weeks because the company has submitted a claim and I’m the one that has to wait. this item was shipped 3 Feb……and the sad part is I’m a military member and should get a better answer than ” oh I’m so sorry sir it just disappeared, fell of the truck?!?!?!
My son was supposed to receive an iPhone. Fed Ex ground deliverer let an unauthorized guy loitering infront of my sons apartment sign for phone 9/23/2014. My son called and reported he never got phone to Fed Ex. He gave a physical description of himself which didn’t match what driver left phone to ( a skinny blonde guy with piercings) my son also immediately reported it to Verizon. My son is getting huge bills from Verizon now for a phone he never touched, currently $685. For phone and early termination of contract. Verizon said they will ‘work’ with us but first Fed Ex has to send us something saying you refuse to pay up for problem and you’ve closed case. We have called Fed Ex over 6 times, your customer service says we won’t, go to Verizon loss prevention. We are going in circles between 2 companies getting no where. Verizon now put matter into collections, damaging my son’s credit.
Mrs. Novick,
I am currently in the middle of the same type of situation with FedEx. The lazy delivery guy didn’t even go to the Suite # to which it was addressed, or even the intended recipient. Only in my case, it was a ring, untraceable and just plain LOST and FedEx has denied my insurance claim. However, in your case, the phone has a IMEI number, it should have been reported STOLEN IMMEDIATELY AND SHUT DOWN. Argue with Verizon why this wasn’t done the INSTANT YOU REPORTED IT!! And do ont let up until they resolve it to your satisfaction. GOOD LUCK!!!!!!!!
I will never ship with FedEx again, and here’s why:
I purchased an amplifier from someone in Utah. He shipped it to me in NC. When it arrived, the box was damaged and the amplifier damaged. I filed a claim. FedEx denied the claim, saying there was no damage, despite the fact my 9 year old son saw it with no problem. FedEx then shipped my amp back to the seller without my permission. Now the seller has my amp and my money. I have called “Customer Service” twice and asked to speak with a manager about my case. Both times I was told a “supervisor” would call me back in 24 to 48 hours. Nobody has called back, and I don’t expect them to.
F**K YOU FEDEX!
I don’t know what is happening at FedEx but you have the WORST customer service.
For the past 2 weeks I have been trying to get someone to contact me about increasing our business, to see if you can assist with our worldwide suppliers and our distribution centers in Brazil.
After failing to get anyone to answer my e-mails or phone calls, I actually stopped by one of your locations a week ago and was told “I can’t give you any information, you have to call the 800#”. I left my business card with the rep and I am still waiting far someone to contact me.
If that wasn’t enough, today i get the following e-mail in response to the first inquiry I sent:
Discussion Thread
Response Via Email (Eduardo B.) 01/11/2015 05:46 PM
Dear Mr. Domingues:
We received your e-mail. Thank you for contacting FedEx.
We regret that we are unable to address your concern. However, you may leave a message at our Sales- AE Voice Mail at 1-800-448-9961.
We hope this information is helpful.
Eduardo B.
FedEx Customer Service
Has FedEx become too big or too arrogant for their own good?
Is this how you treat all your customers?
Either way, we will not be contacting you again and will remove FedEx from any consideration in the future.
I have never been treated so disrespectfully by any company in my life. They do not care about the one customer it is all about the bottom dollar. Thanks Fedex for ruining my daughters birthday and then letting your supervisor laugh about it when I called. I have never been so frustrated with a company in my life. I am opening up a twitter account, a facebook and anything else that I can just to let the world know NEVER to use this company. I will make sure that everyone out there understands what a joke of a company you are and how you could care less about the consumer. Useless company! UPS will be the ONLY option for myself, my friends and my family. Good to know you even care.
Fed-ex is the most unreliable courier service in India. They do everything according to their convenience only. Voice of customer / choice of customer is never heard. PLEASE, NEVER EVER USE THIS FEDEX SERVICES
Even there is no use of complaining also.
Even after repeatedly complaining for more than 1 month, nothing has happened in favour of me.
EBAY & AMAZON DO NOT USE FEDEX! WHY???? They are the largest shippers in the U.S. and know NOT to use FEDEX. They use UPS & USPS. FEDEX is unreliable, incompetent, dishonest. Don’t learn the hard way. DO NOT USE FEDEX.
I am shocked by Fedex’s terrible work and horrible attitude. I am a healthcare provider who ordered products for my patient. She waited until receiving a Fedex’s tracking number to book her flight to overseas. But on the scheduled delivery day the Fedex driver did not send the package because it was raining day. While we both were waiting for the package, we watched the Fedex tracking information changed from Estimated delivery to “customer is not available or business is closed” which was lie. We contacted Fedex immediately to report we were waiting for the parcel urgently but was told the customer service has no contact with the driver. My patient has to left the country without the important healthcare product I ordered for her. Next day when I received the parcel I went to a Fedex store and found it cost $280 for them to shipping to my patient in overseas plus over $400-$500 custom duty tax. I called Fedex to ask them help with sending the package to my patient in overseas and I will bear the cost of custom duty tax. I spent over four hours spoken with their staff Elaine of Huston CAT, manager Chris and supervisor Wilson at SALRC (They refused give more than that info), they just said they can not help. But when I asked to talk to their upper level manager, Wilson said “they don’t take calls and we don’t have a policy to cover that”. I asked him does that mean, our customers have to suffer from Fedex’s wrong doing or dishonest, their top managers do not care and his job is to say “no” to customers so that to kick customers out? He said “yes”.
Do not believe fedex ground will deliver anywhere. Ups and fedex overnight will but fedex ground contracts with drivers that only deliver where they want and if the package is sent to a P. o. Box you will never get it. Even though your phone number was on the package, the shippers phone number was on the package, and you are the only listing under your name in the phone directory. They definitely do not go the extra mile for you. The owner was in Vietnam and if he handled attitude of people there like he does his company, as another Vietnam vet, I can say I am glad I did not serve with him.
The fedex driver stole my $400 package and now the claims department denied my claim because the shipper didn’t require a signature! this is the worst XXXXXin company ever
Most Horrible experience. From last 9 days I am contacting them by the toll free numbers, but no one gives me satisfied answer and yet not got my shipment. God know when I will get it. The worst service and worst customer service. Do not opt for Fedex ever. They have to shutdown and review their processes. People in India office are very poorly trained. Their response is pathetic to say the least. I think the senior executives are living in a pipe dream and do not know what is actually happening on ground. They are not at all customer centric, but self centered. Hiding and cover ups are not going to help them. They need to come upfront and deal with the problem. Fedex please grow up!!
You know you have the right to ask to speak to someone from USA American speaking
STAY AWAY UNLESS U WANT NO BOX PICKED UP. GET EVERY COUNTRY AND NO HELP
Stay AWAY……..DO NOTHING RIGHT…..DO NOT SHOW UP..GIVE WRONG INFO
ONLY STRESS U OUT. 10X
FedEx is the worst company ever!!! FedEx management is Horrible! First of all, they care nothing about the worker there. They disrespect and treat their worker like animals. The Safety Management at the Shipping Center in Madison, Alabama is sleeping around with workers under her; single and married and Human Resource seem to turn their head and watch, talk, and laugh about her. This is Disgusted!!!! This is so disgusted on so many levels that a company would allow a Safety Manager to do this while other employees watch. When I came to work for this company I thought it had high standards and morals for their employees and customers but I were wrong. This manager should be Fired!!! I do plan on writing to the CEO and if they don’t make good on this, it will be blasted all over social media. I guess they rather have negative publicity them positive.
The same XXXXX goes on in indianapolis . And unless you kiss ass and brown nose you will never move up they let their leads stand around and do nothing and get paid for it people get position s that they didn’t earn while the ones that have busted their ads get nothing because they won’t lower their standards to kiss ass the good workers they have finally get tired of it and don’t give a Damn anymore I think it’s sad that workers who honestly cared had to finally just give up because they go unnoticed and get pass down for jobs while some lazy ass move up one manger is always talking down to the workers and the higher up mangers know about it and do nothing but make excuses for him
I have worked for both fedex express for 12 years and now a contracted driver for fedex ground – home delivery for 5. I agree 100 percent, i have seen it all. People sleeping with other people to managers threatening employees bodily harm. Higher ups don’t give a XXXXX, its all about numbers and bonuses. Fedex used to be a great company when i started but it has gone down the toilet. I hear so many complaints from customers, which i try to take care of my customers and resolve their issues. I have no problem calling management on the carpet, contacting higher ups even going so far as to contact the wall street journal, stockholders even if costs me my job and which it has. Wake up fedex, CUSTOMERS make our company, not numbers, bonuses or ass kisses to get a non deserved position. Customers pay our checks. CUSTOMERS ARE OUR AND SHOULD BE OUR NUMBER ONE PRIORITY.
AVOID THIS COMPANY FOR ANY SHIPPING NEEDS LIKE THE PLAGUE!!!
THEY ARE THE WORST EVER. VERY, VERY, VERY POOR CUSTOMER SERVICE.
THEY ALSO MISREPRESENT. THEY SAY THEIR DELIVERY TIME IS BETWEEN 9A-8P, BUT THEY REFUSED TO DELIVER A PACKAGE TO MY ADDRESS AFTER 5P.
I DON’T KNOW HOW THEY STAY IN BUSINESS. A CAST OF IDIOTS!!
Too bad FedEx does not care about there customers. I had a package alledgly stolen by the FedEx ground driver. Supervisor told us 4 different stories why the package is missing. Noe of these stories made sense. Contacted local FedEx, they just don’t care!! DO NOT SHIP FEDEX. THEY WILL STEAL YOUR PROPERTY AND NOT COOPERATE IN GETTING ITS RETURN. THEY ARE THIEVES!!!
Today my husband and I were traveling west on interstate 70, and one of your local drivers nearly caused an accident.
First let me just say that my husband and I are both truck drivers as well. So, this more than irritated me because if my husband had not been paying attention, we’d be in ICU in some hospital… Your driver first off never checked his mirror, then jerk the truck & both trailers over in front of us. I was thrown off the bed & into the floor, we braked so fast & hard to keep from hitting the FedEx truck.
As we finally got around him , I look over and no wonder he didn’t see us. He had a window shade hanging up blocking the sun from his ” precious face…
I have 3 daughters and 3 grand children and a huge family I’d love make it home to each week. But with drivers like that, my chances get slimmer every mile.
I was at a local casino, and saw what i was assuming an employee of fed ex as he was wearing the shirt with the fed ex logo on it, walking around drinking a beer, and as it looked to me he was pretty darn toasty. I hope that you dont allow your employees represent your company in this manner.
Fed-Ex needs to look closer at the contractors they use for their freight trucks. One Contractor, BMD just caused the death of my husband as they were more concerned about getting the freight back to the terminal then to either call 911 while he was on the road or to get him to the nearest hospital. My husband died 19 days ago. I am currently in suit with them and plan to seek additional damages from Fed-Ex ground.
Im realim sorry for your loss.
Fed ex ground does not care about their employees. I found out i was pregnant and they told me they dont consider that light duty for me to bring a note saying i need to be on light duty. I got the note just for them to tell me it has to be more specific. That want i am doing now. Which is picking off might be considered light duty. I am lifting heavy boxes all day how is that light duty? Not to mention it has been a few people up here that had a miscarriage because they will not move them. All fed ex is worried about is MONEY! !
Thinks they’re XXXXXty to their customers, try working for them. Ten years of loyalty rewarded with maybe 3 dollars in raises, eighteen years to top pay, managers literally can treat you like absolute dog XXXXX with little to no consequences. Employees aren’t looked at as people but as numbers on a spreadsheet. They can barely deliver on their commitments in my area at least. They have there multi million dollar ad campaigns for new services like this scheduled delivery system, since it has been implemented I have seen it used less than ten times. Instead of giving us our paltry raise they blow millions on a service no one uses. Basically a company that onto cares about it’s share holders and profit margins, so if you’re a loyal employee or customer don’t be because they would and will drop you in a second, but I guess this is what corporate America has become. I wouldn’t wish this job on Stalin, Hitler or Mao.
Hi, I shipped a motorcycle part from England to India in November 2013. it was shipped in Courier mode however it landed up in Cargo mode & I was asked to do the clearance by my self. when I declined & wrote a mail to Mr.Federick Smith. the operations manger said that he will do it. clearance process was not started until march of 2014. I was only lied by one employee who deserted the company doing fraud. then there local head Mr. Hardik got a customer agent to go the clearing this agnet asked me a bribe of Rs.50,000/- for clearance for a part which costed me Rs.20,000/- when I declined he said the Deputy Commissioner is not releasing the shipment & wanted me to meet Deputy Commissioner along with him. when I have been trying to meet Deputy Commissioner with clearing agent, clearing agent is postponeing the meeting giving all lame reasons. today when I went to fedex office here the clearing agent abused me in a vulgar language & told me that my shipment will not be released until I pay the bribe of Rs.50,000/-. Mr.Hardik Thosani who is looking after this case here doesn’t pick up the phone or respond properly. I have recorded messages from the clearing agent that Mr.Hardick Thosani is not handling the case properly & clearing agent asking me for a bribe. Can anyone in FedEx please look in to this case.
I paid good money for a Fedex Priority Overnight Package that had to go 2 hours from my home. It was supposed to be delivered by 10:30 this morning. it was delivered at 3pm this afternoon. 28 hours to go 2 hours. So I called customer support and the lady told me I would have to call back in 5-7 days because the information is not in the computer yet. When I asked why she just said that is how long it takes which is a pretty lame excuse. So I called FEDEX office locally they said it was late because of weather. I guess sunshine blinds the drivers. Another lame excuse. Then I go on corporate website and find I can file it online which I did. No response yet to that. FEDEX needs a real overhaul in the customer support area. I can deal with mistakes, or even honest assessment of any problem you guys might be having but not the bull crap I got today. By the way this package was for a military family trying to finalize there departure overseas. They deserve better.
I ordered a something and it hasn’t been updated on there tracking since the 5th of July and I called turns out they have no idea where my package is and I asked to talk to a supervisor and I got a so called “manager support team member” who was less than useful and I asked for the number of the last scanned facility she said she doesn’t have that information but that they had contacted them? So I asked for the information they used to contact them and she said she doesn’t have it. Really do they think people are that dumb??? So I ask for her supervisor and she refused so I asked for the corporate office number and she said they don’t have one. Funny how a company as big as FED EX and she wants me to believe that the corporate office can’t afford a phone. So I got her name and employee ID # and now can call corporate and file a complaint and let them know I don’t care if one of them has to ride their bike around the state someone will be getting my product to my house or I will call that corporate office everyday til someone fixes this or learns what customer service is meant to be. So I feel your Pain Kirby.
I have been working for this company for over 26 years. It is a disgrace How the mangers treat there employees. They have a no cell phone no blue tooth policy but yet They give you a Nextel to ANSWER there calls. If you don’t ANSWER They HARRIS you and write you up? There is always a double standard here. It’s disgusting How we are treated. Not to mention we had an employee who was injured fell to the ground was unconscious and was bleeding fron the back of the head, another employee called 911 for an ambulance and our senior manager called off the ambulance cause He Did not want his facility to be hit with an injury that needed an ambulance. So They moved the employee put him in a van and took him to a medi merge not even a hospital. To make a long story short this employee now has permanent nerve damage and yet the senior manager is still employed here. I have to write all this anonymously because of the fear of retaliation. There are so many more things I Can write but will limit it to Just a few things. By far the worse company to be employed by. No wonderful the spend millions to keep the unions out, because no union would allow this to happen.
Hello, I’m a Fedex-Customer for (30-years) or more! I have a Complaint about on of the Female-Worker at The location of 532 “C”Street.,(Downtown San Diego, Ca 92101-5208 The Young-Lady’s Name is (Oneeda), I had, approached her in a kind and nicely Spoken, Mannorisum and She’d spoken, To me, as thought I were an Animal, with ON-Concern to the Visious-loudness, with was not, necesary, Merely, That, it is apparent, That, In the True-Reality, She had been bought-up, As a Hate-Crime, Evil Person, And On the Refliction, Of How, She in General, Treated Females, Over Man, Is Unbalanced and a Under-Statement!
Whatever, Our Issue, She had not had the Right, Nor cause, To have, Exaggerated Her conduct!
Which, is a way of discouraging, The Customer, As Well, That, She is Definetely-Prejudice and practicing her Racistism on the Job, Is Unpredicable in her behalf!
She, Embarrassed, me, Humilated me, Challeged me, and was Premedicated That, Would While, until the first-Opporunity, Moreover, The Inner-of What may have happened between her and Employees, Well, It Spill, On to us as Customers, Which is Taking out inner aggression, She Classified as a Mexican and I am Not !
But, There is something, Wrong, with her Mature-Mental-Experiences, Which is Had on the People, and she can’t seem to Control her feeling!
She, seem to get “Flash-backs” and is horribly and Improperly behaved, I’m Asking, That, she be Punished and Terminated as immediately as possible-today!
I was a Nurse, And wheather, she’d make-up the Story, That, They’d had meetings today, could have been a Phony-lie, What There is another Comparison, Is the fact , That, She is a Person, Will to be in creatable – Wonderful to man, But, With Women, A Bi-use, Type of person, She is an “Imposter” She isn’t fouling the Customer, Nor the Minority-Employes.
How, She is represent the Entity of this Job, Is Horrible!
Thank you,
Doris Cintron
P.S. Maybe, She Hate-Crimes, The Employee, So much that, Takes, It out on Customers! Very Fast and Quickly!
All my father wanted was a chain and pendant that says #1 dad. I searched 14 stores and none had the pendant. I did not want to purchase the gift through an online website, because I was afraid that it would not arrive in time for Father’s Day. Instead, I made the purchase through a jeweler. Unfortunately, he had to have everything shipped from their warehouse. I paid to have the package sent 2 day mail. It was supposed to be here by Thursday, but it never arrived. Now, it is Saturday and my package is still not here. We called customer service and were informed that there was a system error on Friday, so no packages were delivered. My package was supposed to be delivered the day before, so I didn’t understand why the issue on Friday would have impacted my delivery. Customer service stated that since FedEx does not deliver on weekends, and due to processing times that my package would not be here until Tuesday. FedEx should put in overtime and make deliveries over the weekend to correct for the mistakes the company made. Now I have to explain to my dad that even though I planned in advance I do not have a father’s day gift for him, because FedEx doesn’t care about their customers enough to deliver the services that their customers pay for. I wish I could say this was the first time FedEx ruined a holiday or family event for us, but it wasn’t.
The route driver for Fedex stole part of my shipment. I had ordered a computer tower, key board and mouse. He comes after three claimed attempts, no tag left on the door, with part of my computer just the tower and no mouse or key board. The tower was in another box bigger than it. He told me I can’t open it I did when it was open already( a piece of tape on the side) and remove the tower nothing else was in it. He said I will take it back and so I let him. Once again not CLOSE TO SERVICE OR QUALITY SERVICE !!!
THE WORST company to do business with! We have daily pickups for our business, yet the driver doesn’t stop literally half the time. I have to call the 800 number to find out where he is. I have paid for extra insurance on our items; we get damages almost daily, yet Fed Ex will not pay. They have decided that we no longer qualify for coverage, yet when I’ve asked for a refund on the extra insurance, they refuse. This is ILLEGAL! They have terrible customer service and really don’t give a tinker’s dame about you or any of your problems. Can someone please explain to me why these clowns are still in business???
I would jus like to said ,I send doXXXXents ..paper…for 47 dlls. to delivery nex day , I send this on Tuesday may 27..todayis Friday and don’t have my doXXXXents …this doXXXXents was for imigracion appointment ..now I los my appoinment ..THANKS TO FEDEX …used ups befor and never have aproblem…
The fed ex building at Cleveland St Hutchins Texas 75142 is the most disgusting place to work from the hideous work environment to the lousy managers. The facility is overwhelmed with an exuberant amount of packages on a daily and severely understaffed. The pay does not match the work expectancy. They offer btw $9-10 an hour, the idiots don’t realize if they pay at least $15 an hour they would not have such a huge daily turnover in staff. Most don’t make it pass the 1st week not only because of the work load but because of the silly managers that stalk the building yelling out loud like morons all day long. You are threatened to unload at least 4 trucks a night single handed on a 4-5 hr shift. The trucks have anywhere from 2000 boxes that weight as high as 150lbs. The bathrooms are disgusting blood, feces, used tissue and towels all over. No toilet paper and little soap. It’s gross! The work load is so enormous and there is so little staff most staff are out sick for at least a week at a time due to injury, pain, stress and frayed nerves from the managers who walk around drinking coffee all morning and looking to start trouble. My time there was short however it was a horrific experience I will likely not forget soon. There was absolutely zero incentive to stay longer than I did approx (3) months the pay is ridiculous and does not cover minimum expense in an adult person life. This company is ran by fools or maybe the owner is to high on his horse to realize his company could do so much better if they were not so misery and cheap. The worst place in the history of JOBS.
I would just like to take the time to let you know how disgusted I am with fed ex drivers.
I live In a rural area and have a little long of a driveway and am really tired of my packages being left at our mailbox by the main road where anyone can just drive by and take them. I am really tired of my packages being thrown in the weeds near our driveway in which you literally have to search for, but I guess the driver thinks that is a better place to deliver??? The final incident in which will be my last happened today I have an order that is supposed to be overnighted well apparently when fed ex overnights something you get it when ever they feel like bringing it to you because the excuse was they couldn’t find our road which is not hard to find and then when I talked to the woman about this incident the very rude woman on the phone acted like she did not want to help and said the driver is on her way back to ROANOKE and it would be another day before I would get my package!!!! but to top it off I went down my driveway to find a note stuck to my mailbox to sign that said 4:00 when I was down there at that time and with no sign of any vehicle being up my driveway but my own I am very disgusted and will use another delivery service from now on (UPS) because at least when I use them my packages are brought right to my door step I mean that is what you pay for isn’t it.
Thank your for your time
FEDEX IS THAT BIG CORPORATE MONSTER THAT COULDN’T CARE LESS ABOUT THE INDIVIDUAL CUSTOMER. THEY ARE ONLY CONCERNED WITH THE BOTTOM LINE. I LIVE IN A SMALL TEXAS TOWN WHERE, ON MOTHER’S DAY, A WILDFIRE COMPLETELY DESTROYED 159 HOMES, DAMAGED 1200 HOMES AND BURNED 1500 ACRES. WE WERE ONE OF THE LUCKY ONES WHO ONLY HAD TO EVACUATE FOR 24 HOURS. OUR HOUSE WAS UNTOUCHED. I WAS EXPECTING A PACKAGE FROM FEDEX, WHICH WAS NOT A BIG DEAL WHEN ONE CONSIDERS WHAT WAS GOING ON WITH SO MANY PEOPLE HOMELESS, EXCEPT, FOR THE WAY FEDEX RESPONDED. FEDEX COULD NOT DELIVER THE PACKAGE BY THE DIRECT ROUTE BECAUSE OUR ROAD IS BLOCKED OFF BY THE AUTHORITIES TO KEEP PEOPLE OUT OF THE WORST PART OF THE FIRE AND TO CUT DOWN ON LOOTING. ACCORDING TO THE INFO ONLINE, FEDEX KEPT LOADING MY LITTLE PACKAGE ON THEIR BIG TRUCK ONLY TO BE TURNED AWAY. THEY KEPT PUTTING DOWN “DELIVERY RESTRICTIONS; DELIVERY NOT ATTEMPTED”. I UNDERSTOOD THEIR DIFFICULTY SO FOR THREE DAYS I SUGGESTED ALTERNATIVE WAYS TO GET THE PACKAGE DELIVERED. I OFFERED TO GO THE TWO MINUTE DRIVE TO MEET THEM AT THE BARRICADE. NOPE THEY COULDN’T DO THAT. I SUGGESTED THEY DELIVER THE PACKAGE TO THE POST OFFICE, LIKE THEY DO SO MUCH OF THE TIME. (AGAIN NO) I OFFERED TO TELL THEM ANOTHER ROUTE THEY COULD TAKE BUT THEY WOULDN’T DO THAT. I SAID IF THE DELIVERY DRIVER WOULD JUST CALL ME I WOULD MEET HIM IN TOWN. (NO AGAIN) I EVEN REGISTERED FOR A FEDEX ACCOUNT ONLINE SO I COULD CHANGE MY DELIVERY DIRECTIONS. THE ONLY OPTION I WAS GIVEN WAS TO PICK UP THE PACKAGE AT THE FEDEX OFFICE 40 MILES FROM HERE. I TOLD THEM I HAD AGGRAVATED MY BACK DURING THE EVACUATION AND COULD NOT TRAVEL THAT FAR. NOPE, IT HAD TO BE ME WITH MY ID SHOWING THE ADDRESS THAT WAS ON THE PACKAGE. MY DAUGHTER LIVES 5 MINUTES FROM THE FEDEX PLACE BUT THEY WOULD NOT LET HER PICK UP THE PACKAGE, WHICH WAS FOR HER DAUGHTER ANYWAY. I CALLED THE PEOPLE WHO WERE SHIPPING THE PACKAGE AND THEY COULD NOT GET FEDEX TO DO ANYTHING EITHER. IN FACT, FEDEX WAS RUDE TO THE SHIPPER’S REPRESENTATIVE WHO ONLY SHIPS THROUGH FEDEX. SO I TOLD THE SHIPPER TO JUST HAVE THE PACKAGE SENT BACK BECAUSE THE BARRICADES MIGHT BE UP FOR MONTHS. FEDEX SAID THEY HAD TO ATTEMPT TO DELIVER IT ONE MORE TIME BEFORE THEY COULD SEND IT BACK. WHAT MADE ME MAD, WAS WHEN I CHECKED ONLINE TO SEE IF THEY HAD TRIED TO DELIVER THE PACKAGE. THE DRIVER HAD PUT WE WERE NOT HOME TO ACCEPT THE DELIVERY. A BOLD FACED LIE. I HAD SAT WITH A HEATING PAD ON MY BACK ALL MORNING WATCHING THE GATE. I HAD EVEN PUT THE DOOR TICKET, WITH MY SIGNATURE ON IT, ON MY GATE SO THE PACKAGE COULD BE DELIVERED IF, GOD FORBID, I HAD TO LEAVE MY CHAIR FOR 5 MINUTES. THE DOOR TICKET IS STILL ON THE GATE. PLUS, THE ROAD BLOCK IS STILL UP. MORE PROOF HE DID NOT ATTEMPT DELIVERY. WHEN I SAW WHAT THE DRIVER HAD PUT ONLINE I WENT BALLISTIC. UNTIL THEN, I HAD ONLY BEEN ANNOYED AND FRUSTRATED. I CALLED FEDEX. I GOT THROUGH ALL THE AUTOMATED JUNK BUT WHEN I GOT TO THE, SPEAK TO A REPRESENTATIVE PART, I HEARD THEY COULD NOT PROCESS MY CALL AND TO PLEASE CALL BACK LATER. IMMEDIATELY, I GOT ON MY CELL PHONE AND NO SURPRISE MY CALL WENT RIGHT THROUGH. YOU FIGURE IT OUT. I TOLD THE WOMAN THE DRIVER HAD NOT ATTEMPTED THE DELIVERY AND HAD LIED ABOUT IT. I ASKED HER TO PLEASE HAVE THE DRIVER CALL ME BEFORE HE LEAVES TO RETURN TO FEDEX SO I CAN GET THE STUPID PACKAGE. WELL YOU KNOW WHERE THAT WENT. NOWHERE. I CHECKED ONLINE THIS MORNING AND FRIDAY IS NOT EVEN LISTED. THE NOTATIONS END WITH THURSDAY. SO I DON’T KNOW IF THEY SENT MY PACKAGE BACK OR JUST THREW IT IN THE TRASH. I CAN’T TOLERATE LIES. AS FAR AS I AM CONCERNED A LIAR IS NOT WORTH THE MOISTURE IT WOULD TAKE TO SPIT ON HIM OR HER. I WILL NEVER USE FEDEX AGAIN. I WILL NO LONGER DO BUSINESS WITH PLACES THAT ONLY OFFER FEDEX AS AN OPTION. OTHER CARRIERS WERE DELIVERING PACKAGES OUT HERE. THEY’RE ALLOWED TO USE THE BACK ROADS. THEY CAN DO WHAT IT TAKES TO GET THE PACKAGE WHERE IT NEEDS TO GO. PERHAPS I AM OVERREACTING BECAUSE OF THE STRESS OF THE FIRE THAT FEDEX ONLY MADE WORSE. BUT A LITTLE COMPASSION WOULD NOT HAVE BEEN OUT OF LINE. I FELT NOTHING HUMAN IN THE CORPORATION. NOT EVEN FROM THE PEOPLE I SPOKE TO AT FEDEX. THIS IS NOT THE FIRST TIME I’VE HAD DELIVERY PROBLEMS WITH FEDEX BUT IT WILL BE THE LAST. MY HUSBAND AND I OFTEN JOKE WHEN WE SEE A FEDEX TRUCK THAT THEY MUST BE LOST. THEY SHOULD STOP AND ASK DIRECTIONS.
May 1, 2014 art federalexpress
I want refund my money for 11.6 back since I cant use to seel my alphabet cards is no good so I was upset since no asl interpreter present.
I will call frederick w. smith soon and against judy refused to pay my money back is simple better than go to court so will cost to her mistake for my loss so thank you for pay attetention to this matter.
That is so sad that . FedEx reputation is gioing dowm every day since they are having a poor but really poor customer service. That is horrible !!!!.
The customer service doesn’t know how to resolve a situation even the BCAT department, they give you an information in the morning and in the afternoon the information was completely wrong and they thing that saying , excuse us or Im sorry that is resolved. That is ridicules in a company like FedEx. The big emporius also comes to the floor.
To Whom It May Concern
On May 9, 2012 a FedEx driver mistakenly delivered a package to my house. I understand mistakes happen. What I do not understand is how incompetent your customer service representatives and Kennesaw Distribution Center is. Once I noticed the incorrect address I immediately called the FedEx Customer Service at 1:37 PM (this was five minutes after the driver delivered the package). I provided my information to the customer support. Your rep asked if the package is express or ground. I told the rep the package was ground. The rep said somebody would be out that day to pick up the package. Of course nobody from your Kennesaw Distribution Center picked up the package.
So I called customer service again at 3:43 pm today and wanted to know why nobody picked up the package last Friday. I provided a phone number and address and asked if the package is express or ground. I told the rep the package was ground. I return home at 8:43 PM to find the package still sitting on my front porch with a note saying the following: “Call back and tell them it a Ground package and not Express”. I immediately call customer service and ask to speak with a Manager. Instead of putting me in contact with a manager I am transferred to another customer service rep. I ask her to transfer me to a manager. Instead of listening to me, I am transferred to another rep. The third person I speak to will not transfer me until I explain the situation. I explain the situation and finally transferred to a Manager. After explaining the situation to the manager, I asked for an explanation as to why the individual sent to my house did not pick up the package. The manager explains we do not pick up ground packages and I should have told the customer service rep the package was ground instead of express. I told the manager I did tell customer support the package was ground. Then the manager keeps quiet when I ask him what I should do with the package since it is quite obvious FedEx could care less if the package is delivered to the correct address. In so many words I told your manager how incompetent and worthless FedEx and especially customer service is. So I delivered the package to the customer myself since it is quite obvious any one in your company is unable to perform such a simple task.
The lessons I have learned, never have FedEx deliver a package for you. Instead have UPS deliver the package. Finally the Kennesaw Distribution Center and Customer Service are as worthless as the US Postal Service. Would you please explain to me how your company has stayed in business for this long? One more thing I expect to be paid since I had to deliver the package to your client. Never mind your company would deliver the check to the wrong address anyways.
Hi, I Sent my daughter money and an I-pod to her from Riverside county to UCLA. It was delivered to Oakland and that’s were the tracking ends. She is a student and I sent her money for a tutor. My claim was denied because “currency” is a prohibited item in the Federal Express Handbook, like i’m going to read the handbook before sending anything fed-ex? Ok, forget about the currency my i-pod is missing and that is an acceptable item to send Fed-ex. They have denied the claim in its entirety because currency was part of the shipment. I will, too, send a letter to the CEO looking for resolution or switch courier services.
Still waiting to hear back from the “claim agent”. So I have been assigned a case # and I am told it is being investigated. I sent my mother a mothers day gift for her church group trip & when the package was delivered this morning it was ripped & the contents stolen. Luckily the individual accepting the package noticed it was ripped as the driver started to walk away & called the driver back over. Both the driver & the person receiving the package took pictures of the package. Somewhere in route the contents were taken. It gets better, in talking to customer service this morning I was told sometimes security when scanning packages takes the content. WOW, how’s that for customer service. So they took the contents but let the Happy Mother’s Day letter inside. I’m trying to have faith in the system and trust that they will do the right thing, but again I say….wow!
I had sent my daughter an Easter basket to her college dorm since this is her 1st Easter away from home. The package was totally destroyed and the contents inside were stolen. They even got hungry cause her See’s chocolate bunny was all dismantled. We took picture of everything and submitted a $135.00 claim to Fedex. Yesterday I received a letter denying the whole claim claiming that there was Prohibited Items. But yet it’s ok to steal within the Fedex family. We do plan on writing to the CEO and if they don’t make good on this, it will be blasted all over social media. I guess they rather have negative publicity then positive. Good luck and hopefully you have a better outcome.
I have a compliment for the driver named Mat or Max Madurno.
He works out of the Armory Dr. Murfreesboro, TN office. He is the only one
who attempted to go up our driveway. Even when our driveway was in excellent condition
not one driver would make the attempt. That is why we always tried to go UPS first. UPS would always come up the driveway.
This driver should receive a pay raise or bonus.
Dorine
I AM VERY DISPLEASED WITH THE WAY I HAVE BEEN TREATED BY THIS COMPANY THIS WEEK. I HAVE A PACKAGE I AM TRYING TO RETURN TO HEWLETT-PACKARD SERVICE CENTER TO BE REPAIRED.. I CALLED 1-800-3339 THURSDAY MAY 1, 2014 AND ASKED WHAT I NEEDED TO DO TO HAVE THE PACKAGED SHIPPED BACK AND WAS TOLD IT WOULD BE PICKED UP AT MY ADDRESS. THE MAN SAID IT WOULD BE FRIDAY BETWEEN 8 AM AND 8 PM (PRP1691641210) … AT 8:45 PM I CALLED TO SEE WHY THE PACKAGE HAD NOT YET BEEN PICKED UP AND WAS TOLD THEY WOULD MAKE A NOTE AND THE PACKAGE WOULD IN DEED BE PICKED UP THAT EVENING. AT 10 PM CALLED AGAIN AND WAS TOLD THE DRIVER WAS AT ME HOUSE AT 4 PM BUT DO NOT KNOW WHY HE DID NOT GET THE PACKAGE AND THAT I WOULD HAVE TO SCHEDULE ANOTHER PICKUP… AND IT TOOK ME CALLING BACK 2 MORE TIMES TO DO SO BECAUSE I KEPT GETTING HUNG UP ON THEN WAS TOLD IT WOULD BE SATURDAY AGAIN BETWEEN 8 AM AND 8 PM (PRP1595041220) … AT 8:20 PM I CALLED TO SEE YET AGAIN WHY MY PACKAGE HAD NOT BEEN PICKED UP A SECOND TIME A LADY TOLD ME DISPATCH WOULD NOT ANSWER AND THEREFORE MY ONLY OPTION IS TO SCHEDULE ANOTHER PICKUP AND IT WOULD BE TUESDAY BEFORE I COULD GET IT. I AM NOT WAITING ANOTHER 3 DAYS TO HAVE HIM YET AGAIN NOT PICK UP MY PACKAGE!
I AM VERY UPSET OVER THIS TO SAY THE LEAST AND FIND IT UNEXCEPTIONABLE TO HAVE WASTED 2 ENTIRE DAYS FOR NOTHING AND THEN STILL BE TOLD I WOULD HAVE TO WAIT AN ADDITIONAL 3 TO
HAVE MY PACKAGE PICKED UP AND NO GUARANTEE OF IT BEING DONE THEN. HP SHOULD ALREADY HAVE MY PACKAGE BY NOW. THIS PACKAGE IS MY DESKTOP COMPUTER. THEREFORE I DO NO WISH TO TOSS IT IN A DROP OFF WHICH IS THE ONLY THING WITHIN A HOUR OF WHERE I LIVE, NOR WILL I SIT ON MY FRONT PORCH TO BE PICKED UP BY FED-EX DELIVERY DRIVER. THE CUSTOMER SERVICE PEOPLE I TALKED TO WAS TOLD THIS AND ASKED IF THE DRIVER NEEDED TO KNOCK ON THE DOOR AND I SAID YES SO THERE IS NO REASON HE DID NOT PICK MY PACKAGE.
Worst service EVER!!!
Unable to get my package for the last 4 days.
I keep calling customer service and no one seems to know what they are doing.
They have no way to track their drivers (so they say) so who knows when my delivery will get to me. FRUSTRATING!
On March 12th, 2014 the package was picked up at my job site. It was to be delievered accordingly. On the 19th of March I received a phone call regarding the address which I called them right back and made verified the address. It sat if a Fedex facility for 9 days then was to be shipped back to our office (no address correction was even noted in the records). I was told by several of Fedex employees that not all the databases are connected with each other (bull). I contacted a supervisor (Brian) and he stopped the package before it got returned to us and sent it express to where it was to be in the first place. When the company received it it was damaged almost beyond repair. I have been fighting with Fedex for almost a month now. Now they tell me that they are only going to pay $100 plus the shipping cost. The unit was insured for $1000. I told an executive in the executive office that I will email and fax the information as soon as I receive it (that was today). Then I received a call telling me that it is closed and that the check has been issued for $132.44. Are you kidding me??? Now I am patient waiting (always waiting for someone from there to contact me) to get this back open. What kind of business are you running anyway. I keep records of when and whom I have talked to since the 19th of March and not one of your employees kept any records until the 28th when I found out that it was getting shipped back to us. This is UNACCEPTABLE!!!!!!!
Great News everyone.
Companies that don’t serve their customers needs eventually go away.
Thank God for Amazon….working with the Post Offices for 7 day package pick-up.
Those of us that work will know exactly where our packages are and won’t be dependant
on the truck guy that can’t follow instructions. And we won’t need to call an 800# and speak with someone that doesn’t care at FEDEX. We know Jeff Bezos cares and sees an opportunity out there.
By reducing all these big trucks driving through the neighborhoods perhaps there will be less fuel usage and cleaner air. Remember global warming?
This looks like a win-win situation for the consumer.
To who may concern. I have been a professional truck driver over the road for the last 26years. And I see all the changes that trucking industry suffer. We have a new generation of drivers that doesn’t have the ability,heart,and mind to b a good truck drivers. All companies have same issues. Unfortunately one of your driver was involved in a accident where 10 people die
I believe this is a wake up call for your safety department to put attention to the drivers. I can not count how many times see your drivers pushing the speed limit. Changing lanes and no turn signal. Talking on the phone with no blue tooth,or earphones listening music,just park anywhere,the worst in bad weather Jack nife all over the place. No idea and how to drive on iced road or snow. And again this problems is with all companies. But yesterday 10 people die. Still time to change things around.
NOTIFICATION of ADDRESS CHANGE – EFFECTIIVE APRIL 13, 2014
PATTERSON SHERIDAN, LLP acct # 2022 6XXXXX
XX GREENWAY PLAZA
SUITE XXXXX
HOUSTON, TX 77041
I have made attenpts to speak with a representative without any success. Please make a notation with your billing department as well as pick-up and delivery agents of our new address. I can be reached at 713-623-XXXXX
I have sent an consignment from Kolkata to Guwahati in India with consignment No 805598317467. These were very important doXXXXent and I needed them to reach the consignee the next day . It is 3 days now but the consignment has not reached . All representatives & customer care ppl are highly untrained and irresponsible.They also charge pretty high ……but give horrible service. They have customer care nos and online chat , phones n all , but all is a waste.
An extremely dissatisfied customer.
Kolkata
INDIA
March 16th, 2014
Dear Sir/ Madam
I am writing this letter after a long night of tossing and turning.
I have already filed a complaint with Fedex, however
it does not feel I have accomplished anything in doing so.
Let me explain why. First off I order from Amazon for
many reasons. One being they carry many products that
a person can not just run into a store and buy. So with that
in mind, I ordered my sons birthday presents from Amazon.
The first problem with Fedex occured a couple of weeks
ago, when they had tried to deliver a package, or so they said
and no one was available to sign. In my case, they had attempted
delivery to the office which was closed for lunch.So instead of the
driver simply driving around the corner to my Apt which was clearly
stated on the label they left. When I called Fedex, they said they
would reattempt delivery the next day, and that it could be any
time from 8am to 8pm. When I explained that if they went to the
office and not my apt. they might be closed.The customer
service rep said they will not go to your apartment, but no clear
reason why, so while I attempted to explain I do not know
when the office staff goes out on property or out to lunch
The reply, directly from Fedex customer service “If it is so
important then sit out there and wait for it.”
So now we move to yesterday Saturday March the 15th,
2014. I had ordered a package from Amazon with delivery
for March the 15th, 2014, by 8 pm. So I went with my best friend
to the office at 8am with chips and a drink in hand, and began my
wait. From 8am I not once left the front of the office, which is a
clear direct view of the ONLY way in and out of where I live.
As people passed that I knew of course why I was there came
up, and another friend of mine decided to stand with us for a few
and just chat. Another resident who lives right next to the office
decided he would barbque since the weather was nice. When lunch
rolled around, my friends son went to buy us Arbys, which we ate
sitting on the hard cement where we had already sat for 5 hours.
On Saturday the office closes at 2 in the afternoon. So when the
manager locked up, he said he hoped the truck came soon, so we
could go on in, as rain was on the way. The manager lives on the
prperty so I saw him numerous times throughout my wait, as he
even left to run some errands after he closed. He saw me still there
when he returned. Now during all this time I have had a few others
come and ask why I am sitting there, and after explaining my last
experience with FEDEX, and how these 3 packages were my sons
BIRTHDAY PRESENTS, and how I could not afford to miss the truck
this time. For in these packages were the gifts my son should be
receiving today on his Birthday.
Let me explain why he will not be getting them. Around 6pm it was
getting dark and time for dinner, well I ran up here to my apt which by
the way there are only 6 rows of apts, its small, so small you know
almost everyone living here if you choose to. So I said I will fry up a
few burgers which should not take me more then ten minutes. So
my best friend who had sat with me now a total of 10 hours stayed
there talking with another resident. All the while keep in mind there is
ONLY ONE ROAD IN, AND ONE ROAD OUT of our apts. Which is
directly in front of the office. Well I log in to the Fedex track your
package page to see if maybe it will say what time since its already
so late, we hace only 2 hours from this point. And low and behold
You can not believe what I saw.
STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804380520706769146
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’
Tracking Information:
STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804195373309606073
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’
STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804201223304549489
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’
WHAT DO THEY MEAN DELIVERY ATTEMPTED???? I CALL FEDEX
because I can not believe my own eyes. This means the driver knew
this route, and knew the office closed at 2pm. What he did not know
was that at 2:36 there we four people waiting for him, and his truck
never even came down the road to TRY and deliver anything. Much less
to the office.
The driver is an outright Liar.
I called Fedex and I explained evrey detail, and do you know what
they did. NOTHING. NOT ONE SINGLE THING.
My sons birthday is today, and his gifts are still on the Fedex
truck which is driven by a LIAR.
I can understand if I had not sat there for 10 hours and watched
with my own 2 eyes every single vehicle in and out. But I did not
move from that spot, not did my best friend. I have FOUR yes 4
witnesses who spent many hours waiting with us, along with others
who just knew why I would not leave that spot. This is for me
Heartbreaking, I am a single mom, and I love my son, and I made
sure he would have his presents today. But because of a Liar who
decided he didnt have to do his job, I have nothing until Tuesday,
because the drivers only work Tues thru Sat. THEY DO NOT WORK
ON ANY SINGLE DAY.
I was supposedly transferred to the main offfice and I filed the
so called complaint but what does that help? What does that fix?
I am going to email this to the main office of Fedex and then I will
send this to Amazon so they understand who they deal with. And I
promise I will never use Amazon again if my packages are to be
shipped by Fedex. I am sending this letter to UPS, so they can feel
good about the job they do, and also the USPS, and any one else I
can think of to let everyone know how Fedex really works.
I hope the driver who had time to go out and do who knows what
is happy with himself. I hope the company Fedex, who can not do any
thing about it is also happy with themselves for doing this.
Meanwhile as a mom, I didnt sleep one bit last night. I feel sad today
and I just cant believe the person who caused this will get away with it.
I am positive the complaint doesnt do anything except maybe go in the
trash.
So I dont know what else to say. I just hope when anyone out there wants
to mail a package, please dont use Fedex. They will not even really try
to deliver your package, and if they do you just got lucky.I have found
many many many complaints about Fedex, and now I see why.
Well happy birthday baby, thank Fedex for making is so
memorable.
A very unhappy Customer-Amy
FWSmith@fedex.com
Fedex CEO Fred Smith
Dear Sir,
With reference to above AWB No. 584073870136 shipment has been picked up on 10.02.14 and the same arrived in India on 13.02.14 for clearance (what we can see in FedEx tracking).
In the meantime, we have already provided all the required doXXXXents in soft copy as well as in hard copy using FedEx domestic services as required by FedEx for clearance. We have all doXXXXentary proof of FedEx tracking report.
Now the problem is this that after passing 25 days, FedEx agents are not able to clear the shipment and it is still in New Delhi.
No body is updating the status and on FedEx tracking nothing has been updated after 14.02.14.
It’s too long for such a small shipment. We do regularly export the goods but our customers never faced such kind of services by FedEx – Export.
Its really worse experience with FedEx clearance done by Jeena and Co., 25 days are over, its like a sea shipment not by air. Due to this this we are facing production loss.
Please do the needful urgently.
Regards
Prerna Verma
Creative India
I ordered a Valentines day gift for my significant other on Monday and paid roughly 50 extra dollars for two day shipping so that my package would arrive by Wednesday which would leave ample time to make sure it arrived by Friday (Valentines day). Nothing Wednesday. Nothing Thursday. On Friday I received an email saying that I had provided them with the wrong address and that the address provided was an unoccupied dwelling. The address I gave them was correct, the only reason they assumed it to be unoccupied was the fact that my plow guy hadn’t made it over yet. He easily could have walked the package to the door and left it there but he was lazy and chose not to. When I called Friday I spoke with two different representatives who apologized and assured me that they made correct notes to the account and it would be delivered today, Saturday. When I tracked the package today it showed me that the package is STILL SITTING in the fed ex facility. I called to file a complaint and the representatives were rude and unable to give me a reasonable explanation of why I was told the package would be delivered today when that’s obviously not what happened. Furthermore, I now have to drive over 20 miles to pick up my package myself and the representatives I spoke to refused to credit my account for the 2 day shipping I paid because they couldn’t set me up an account because they couldn’t “establish my identity” I don’t even know what the hell that means.
Not only this but last week my boyfriend ordered a package and they delivered it to a completely different address! Luckily, the man was trustworthy and was able to track down my boyfriend by the address on the package.
NEVER ORDERING FROM THIS COMPANY AGAIN. No organization skills, the drivers need gps lessons clearly, the representatives are rude and unhelpful. NOT QUALITY SERVICE!!!
My Daughter ordered a book for University studies for Christmas 2013, never received it, complained to Company, Driver said he had delivered it to her in person, though she was in University all day, Driver sent round after this was pointed out, his attitude was one of ‘couldn’t care less’ and stood blowing smoke in to her face. She was left out of pocket, and no book, but worse, said she felt like a Criminal. E-mailed local UK Office twice, giving tracking number/info. needed, to date not even an acknowledgement of either. I am sure years ago the founder of Fed Ex would have been disgusted, but now it seems nobody cares, but we, nor any of my family will ever use Fed Ex again. All they seem interested in, we’ve taken payment, end of story. I would be ashamed to be associated with them!
Neil Adams (Father of disappointed Daughter in UK)
Called local Fedex store to find how to ship internationally. Got stupid, useless voice responses, could’t get through to a person. Called UPS, got a person first try, no stupid menu, no time wasted listening to useless stuff. Guess where I spent $200 on shipping?
FedEx delivers to my home practically every month. Each month we go through a ritual of them calling me to tell me they can’t locate my home. I tell them where it is and it is always the same, “Oh I don’t deliver there”. Last month I had to drive 35 miles (one way) just to pick up my medicine which I needed. I asked the drive to mark my records so this did not happen again. Obviously it has since I got a call this morning that they were unable to find my location. I am in the process of requesting that my medication be sent via UPS since they ALWAYS find my home. Interestingly enough UPS delivers to my home much less frequently that FedEx but I have a recurring issue with FedEx. Don’t you guys have computers there that you can enter data specific to any location so I don’t have this issue each month? I’m very frustrated and would never use FedEx nor would I recommend they be used based upon my experience.
FedEx
I had received an email telling me that the package i ordered was delivered to my doorstep , but i did not receive my package nor did the FedEx truck come to my apartment that day i was supposedly received my package today February the 13 at 2:33pm i was in my apartment all day waiting for the FedEx truck to come by but they never did nor did i receive my package that supposedly had been delivered to me , so im guessing that it was delivered to the wrong address . and i called customer service to see if they could track it not only where they rude they didn’t have a care in the world that it was misdelivered i heard laughing in the background from other employees that worked in customer service so my main concern is getting what i ordered to me instead to someone else. this is utterly the worst experience I’ve had with any mailing service . i want someone to find my package email me letting me know they found it and get it delivered to me . if leaving a comment on this page wont get me any support from FedEx then i doubt the lousy employees of the company will either
Hello FedEx,
Just a suggestion, but with all the trucks you guys have WHY NOT start a delivery service.
I don’t know what you think you are doing now, but its not working.
I am manager of a large aviation company that makes landing gear parts (AVMAT) And I have called allmost all the major office managers and no one has return a phone called like I was promise. I would like FEDEX to tell us what happen 2-3-2014 that your driver did not PICKUP or even gave us a phone saying that something went wrong.
On December 20th a Fed Ex Ground Driver backed into my driveway and broke my basketball hoop in half and shattered the backboard. This was cemented in the ground.
The driver was very nice and apologized but I have an issue with the way Fed Ex has handled this. I had to keep calling to get a claim number then to inquire what was needed to file a claim and received different responses. After I did fill out the proper doXXXXents I then received a phone call from a claims adjuster and she left me a wrong e-mail address and a phone number that only a child answers. I am still trying to resolve this and find someone that really would like to fix this as I tried to call and spent 45 minutes on the line. No one seems to know what to do if your claim goes to an adjuster and who to contact.
My husband has worked for you for 15 years +. Now that the stock is good and you are getting your bonuses, how about you trickle down that money for your commited employees. He has to work with a shop manager who doesnt do his job but allowes two otrhers to run the shop with poor results. FexEx is waisting money on these “bosses” and it makes for a very hostel work environment. Even his boss knows this but doesnt care, they are drinking buddies. I cant believe your still in buisness with this going on. You are loosing money on these “no work” employees. My husband works twice as hard, and doesnt get half their pay
FedEx case# 0125113235
Hello – I am filing a complaint against your female driver. Her nasty note (pictures are attached) is unacceptable and unprofessional. Until she pays my mortgage, she will not dictate what I do at my home.
I have notified all of the vendors that send me packages that your FedEx driver unlawfully took my packages and FedEx is responsible to replace them.
She should do her job that you pay her to perform. Your driver is lazy and needs to walk up my driveway and bring me my packages.
Our home has been vandalized several times, is she the one doing it?
She should be FIRED!
Ditto That! I am in California, and you can add defensive and practicing avoicance to the other adjectives. Something happened starting January 1 2014, and its not good. I’m sorry for your experience
HI ,I’m another person who had something shipped through fed ex.
my iphone was stolen in shipment.
one of your staff members in the woodside,queens ny fedex corporate office updated their website (on the tracking page) stating that they made 3 delivery attempts
but i never heard my bell ring nor did i receive any doortags!
and i was home! the day it was supposed to be shipped
absolutely 0 doortags
my package was never delivered.
luckily enough Apple offered me a new phone after an investigation was done and whomever stole my phone won’t be able to use it!
On December 30, 2013, i called fed ex to pick up my medical speciman to be delivered within a 24 hour period. i placed it in a cooler with a ice pack to keep a nice tempreture as the wheather tempreture was varying. I called by 8:30 am and got a conformation of espa 44, . i went to work and came home at 5:30 pm and it was still there. called them again and spoke to someone else and got another run around and they said i was not even in the system . They put me in for pick up and they never showed now 8:30 pm they give me new info and said i could drop it off myself and i later found out specimans can only be picked up. i put it back in refrigerator as Desiree said they would be there on New Years eve between 7 and 10 am .. wrong again .. so another call into fed ex and spoke to someone who finally knew his job….i think his name was Armand .. who knows what state i was speaking to and they dont have operator numbers to place. I hope your company does spot checks and starts retraining over and over so this does not happen again. By the way, my test sample cost 300.00 dollars and i hope was not messed up. My time was greatly inconvienced also. The package was finally picked up by 12:30.. with regaurd Kim Yachera
I would like to request that FedEx stop shipping cigarettes in New York City.
https://www.reuters.com/article/2013/12/30/us-fedex-newyork-smoking-idUSBRE9BT0O220131230
I’m disappointed to hear on the news that the NSA intercepted electronic packages to install spying equipment on shipments going through your company. When the lawsuits start I hope they sue FedEx too for violation of privacy.
On 12/21/2013 we had our Christmas package to be delivered from Jacksonville, FL to Canton, GA and paid $91 dollars for a 2 days delivery and now its not happening they are telling me that its gonna be delivered after Christmas and they refuse to give us a refund this service sucks and not cool. we drove from Jacksonville to Canton to surprise the kids and now they gonna be sad because now there’s no presents to open on Christmas day. never again I will be using Fedex we will stick to regular mail its a lot cheaper and I will know that my package will be delivered ON TIME!!!
Date/Time Activity Location
– 12/24/2013 – Tuesday
7:41 pm
At local FedEx facility
ALPHARETTA, GA
11:11 am
On FedEx vehicle for delivery
ALPHARETTA, GA
9:42 am
At local FedEx facility
ALPHARETTA, GA
1:55 am
At destination sort facility
ATLANTA, GA
– 12/23/2013 – Monday
5:20 pm
Departed FedEx location
MEMPHIS, TN
3:36 pm
In transit
MEMPHIS, TN
12:07 pm
Arrived at FedEx location
MEMPHIS, TN
– 12/21/2013 – Saturday
4:25 pm
Left FedEx origin facility
JACKSONVILLE, FL
2:54 pm
Picked up
JACKSONVILLE, FL
11:33 am
Shipment information sent to FedEx
Select time zone
Shipment Facts Hide
Tracking number 797482304522
Weight 8 lbs
Total pieces 1
Invoice number PKG ID: 11986
Packaging Your Packaging
Service FedEx 2Day A.M
Dimensions 21x13x13 in.
Total shipment weight 8 lbs / 3.6 kgs
Shipper reference JASON LONG
Special handling section Deliver Weekday, Residential Delivery, Weekend Pick-Up
On December 19th I went to the West Dundee, IL office at 10:30 a.m. to have a 2 DAY delivery…. I was informed that my package would be delivered on Monday (which I had no problem with) When I called my daughter to see if she received her Christmas gift, she stated nothing was there yet. Decided to look on the FED-X website and was informed that it would not be at here home till after Christmas on December 28th. So – ground service is 4 days,then what is 8 days called? I will be writing to whom ever I can to get this cleared up. My daughters Christmas will be very disappointing, & I am sure the Fed-X corp could care less about others as long as they are getting their money. Just like any other corporation. Customer Service Satisfaction is no longer possible they are striving for DIS-SATISFACTION… From the looks at all the comments above – I would say they are succeeding at least in one of these areas! They have taught their reps and managers to cover each others back, but not the customers. The Fed-X website brags about 365 days a year delivery, but I guess that it just smoke & mirrors..
I believe we need to go to the U.S. Post Office and pay their prices, but at least we get on time delivery. Tracking # 797456474395 Hey Fed-X if you care, here is my info, please tell me why a 2 day delivery turns into an 8 day delivery!
On November 24, 2013, I ordered Christmas gifts from Hallmark located in Kansas City to be given to my granddaughters on Christmas. FedEx picked up the items from Hallmark on November 27, 2013 and took the items to its Kansas City, MO location for shipping. According to FedEx tracking doXXXXents, My granddaughters’ Christmas gifts remain at the FedEx Kansas City, MO location. After I filed a complaint, FedEx Customer Service informed me on December 19, 2013 that due to the Christmas Season, it didn’t have time to waste searching for lost packages and that they were so sorry and wished me a Merry Christmas. Mean while my granddaughters won’t be receiving their Christmas gifts and FedEx does not care.
I’m contacting you by email because I order a item on (11/29/2012)that was suppose to be delivered on 12/3/2013. I called the office after it wasn’t delivered on that day, only for them to say there was no known street address. So I called back and spoke to someone at Fedex & they told me I need to call the place I ordered my item from so that they (the company) could correct the address, So I did the company called fedex and had the street name corrected. FedEx said that my package would be delivered on 12-7-2013, only for my item not to have been delivered by this past Saturday (12-7-2013). I called back to fedex to see what was going on with my package this time they said that the street numbers was wrong so the person I spoke to said they changed it to the correct address in the computer. I called back within a hour to change my contact number & I asked again what address did they for the package to be delivered to & still yet they had the same address I had just asked them to change. This time I asked to speak to a supervisor (Charlie Martin) a customer advocate he said that he corrected the address and it should be delivered on 12-10-2013. I received a call yesterday 12-9-2013 saying that the item I ordered would be delivered today.. Only for my package not to be delivered today due to the weather… I’m very disappointed with the service at FedEx!
Angela I am having the exact same problem with fedex they told me they could not find my house instead of calling me they took my package back to their office they said the company wrote 1 digit wrong and did not have my phone number the company looked it up read to me my correct phone number and address they said they were putting it on the truck would get it next day by noon still nothing it shows it is suppose to be delivered in 3 days will never order anything that fedex is involved in!
i work at fedex ground. i just need payrolls number to change my dependents.
I paid for overnight delivery $29.95 two days past and I don’t. Have my package, contacted FedEx yesterday representative tells me package been shipped to Georgia on stead of New Jersey and will be delivered this morning, I called this morning and unprofessional representative by name Kassie been very rood and tells me I will receive my package at 3 pm. And hang up on me. I called again and different rep. Shawn try to help me but there is no time when I will gets my package.
Very bad service, some representatives are not unreliable.
My mother-in-law recently used FedEx to send a package and it never was delivered. She called them to see where the package is and from my understanding they supposedly “came and left a tag” on the door. I was home all day that day and there wasn’t any knock or a drop-off in the apartment complex office. Luckily the package was still in the city so I made sure they kept the package there so I would be able to pick it up. From now on it’s been decided that we are no longer using FedEx but UPS.
To: Daniel G. Allen Senior Manager, Flight Technical – Air Traffic Operations
Continuous Descent Final Approach
Advocacy White Paper
The FAA has studied Continuous Descent for more than Twenty Years. In recent years with the advent of GNSS, WAAS, and ABAS all based upon Satellite Navigation, it is time for a disruptive initiative to modernize the 80 year old landing protocol of the dangerous and demanding stair step guidance procedure for landing a modern aircraft.
The extraordinary conservation benefits of reduced emissions, pollution, conservation of jet fuel, reduction if not the elimination of airport noise for landing aircraft cannot be ignored. “Quiet Skies” advocacy groups have filed more than 400,000 noise complaints tied to NexGen’s RNAV causing route changes bring aircraft into neighborhoods previously immune to noise from landing aircraft.
The FAA recognizes that CDFA is quieter and safer if the vulnerability of Satellite based system to random guidance errors, unintentional and intentional (terrorist threat) can be eliminated. The FAA has stated an independent precision guidance system is needed. This system would use a combination of Distance Measuring Equipment (DME) and Very High frequency Omni-direction Range (VOR) to provide independent verification of the GNSS.
This “new” system sounds like Microwave Landing System revisited thirty years later. The cost and schedule delays would require a long (twenty year program) to fully implement.
We believe that the “independent verification” can be done much faster at a fraction of the cost by considering “a glass cockpit” concept, which would use a down looking imaging system to identify the FAA Airport Landing System at the approach to every runway certified for IFR landings.
Infrared Imaging system have made great technical advances, combined with artificial intelligence of image recognition algorithms we believe a 99% success rate can be achieved using our patent protected PALS.
HarmAlarm the owner of the PALS intellectual property is prepared to offer our technology to the FAA to foster a consortium of Aircraft OEMS, and Airport Authorities, ATC Controllers to make CDFA an operational reality.
We would like to advocate OSHA regulatory legislation be considered requiring CDFA be made available at all major airport in the USA by some future date. And, on a national level a subsidy should be given for reduced landing fees for all landing when use a CDFA landing approach. This subsidy would pay immediate benefits by the adopting of CDFA on a national level. This concept of providing an incentive to promote changes that have pronounced benefits to the nation is an accepted role of government with apolitical support.
HarmAlarm is pleased to play a pivotal role in bring this much needed advancement to General Aviation.
Gary Ball, Pressident
Gary@ HarmAlarm.com
Robert Schneider, Information Director
Community and commercial Affairs
bschnei809@ aol.com
These people are completely and utterly unprofessional and rude! They lost my package because the driver decided not to deliver my package to the correct place. The driver was suppose to deliver it to me by hand and I was suppose to sign for it and instead this moron tied it to a random mail box. I have been on the phone at least 5 times with these people after I paid to OVERNIGHT my package and all they can say is that they can file a complaint for me. I then called the Tuscaloosa, AL office of were my package went through to be delivered to me and the GM was a complete disrespectful for lack of a better word XXXXXX. I told her that this package needed to be here now, because my job depends on it and if I didn’t have this package I would be out of a job because it was for a work truck. She yelled at me then hung up. So NOW I’m on the phone AGAIN just to have this same incompetent company as a whole tell me all they can do is file a complaint for me. Never again will I use FedEx, because their employees are degenerate rejects who can’t do a simple job, then are completely disrespectful and unprofessional when you call. They should really choose wisely when it comes to their employees because the ones I’ve had the displeasure to talk to tonight were God awful.
Henderson, Nevada will be home to Fed-Ex’s new 296,000 square foot Distribution Center, currently under construction @ the South 15 Industrial Center. As a Nevada resident, I am pleased to hear that this construction will bring much need work to residents here in the Las Vegas Valley. Unfortunately, as a Union Representative I cannot approve of Fed-Ex’s or General Contractor: Panattoni Construction, Inc’s decision to award this roofing work on the basis of cheap labor, no Health Benefits to roofers, no Pension or no negotiated working conditions for the workers. I am calling on Executives from Federal Express to call for a fair bidding process, where Union and Non-Union Roofing Contractors are given a “Level Playing Field” to bid and be awarded the Roofing project. Thank you,
Fed Ex will never be used by me again. First and last time. I have been trying for two days to get someone to acknowledge the fact that your driver intentionally lied and falsified his report that he was unable to deliver my packages to me. I watched your driver pull up to my home at 5pm. At 502pm he drove away. He never exited his truck. He never attempted to deliver to me. He claims he went to the wrong address, but he is lying. He never got out of the truck. He never attempted delivery. I waited here 10 hours for my work gear, and am still waiting 36 hours later. He claimed to have put a tag on my door because I wasn’t home. He is a liar. HE NEVER EXITED THE TRUCK AND DROVE AWAY AFTER ONLY 2 MINUTES! Why does nobody care that your driver is dishonest and not doing his job? Why would I be scheduled for LAST delivery on the next day (2 days late), when you know you dropped the ball and didn’t make this delivery?? Shouldn’t I have been FIRST DELIVERY after your driver didn’t do his job the day before?? I paid for a specific day delivery and wasted an entire day of my life, which I value more than your driver apparently, and nobody cares. That’s a hell of a way to do business. Here I sit 2 days later hoping he will feel like dropping of my gear today sometime so that I can go to work. AN EVEN BIGGER FAILURE ON YOUR COMPANY THAN YOUR DISHONEST DRIVER, IS THE FACT THAT NOBODY AT FEDEX WILL EVEN ACKNOWLEDGE THE PROBLEM.
Our company that is project driven is having problems getting its payments posted properly by FedEx Office, because it is applying credits without our knowledge to open invoices.
I have been in a back and forth trying to get someone to understand that this unacceptable and need our payments posted as paid. But, all I keep getting is notices telling us about the $14.49 that we owe and can jeopardize our account. A difference that would not exist if our payment had been posted properly and we had been sent the invoice they applied our open credit to.
This issue needs to be resolved.
I absolutely do not recommend FEDEX/ SMARTPOST ! I never received a package that was shipped to me. On numerous times I contacted FEDEX and they said they would trace the package. They never got back to me. I traced the package to their facility in Dallas where it suddenly disappeared. After 2 or more weeks I contacted SMARTPOST. They said too much time had passed and they couldn’t find any information on my package. This is the most inept company I have ever had to deal with ! If anyone out in never never ‘FEDEX’ land has seen tracking #925117215141777, please send it on or let me know!
Mr. Smith , it is very upsetting that your are hiring more employees when majority of your present employees are not making their 40 work hours a week. When you don’t take under consideration your employees needs the same employees that for years have contributed with their hard work to see the growth of your company a company that alleges that it is family oriented. Your Fed Ex Freight employees this year were dined the well deserved 2012, 2013 promised bonus, The company stated that the funds were use to make up for the loss of the terminal, we met our goals and we are paying for something that we are not at fault for. We were promised why are we the ones paying for it. Invest in the people that help you gain your wealth take it out the funds to cover for your loss out of the millions of dollars you spend a year for sports events. Also DOT should be aware of the pressure that you are putting upon your drivers to increase the amount of drop off’s before 12 noon for your drivers to comply. Indirectly your forcing your drivers to speed and if you they don’t complete the task in a timely manner they will lose their route.
I do not recommend fedex because This the second time in about a month that said they made an delivery stop when they did not stop. I f I remember correctly that they are to leave door tag that states they tried to leave the package.. When I called to make a complaint I was told that the office was closed for the day and would not open until Tuesday morning. The people @ fedex I talked to Saturday tried to tell me the driver tried to leave the package and they were rude to me even calling me a liar waiting on a phone call from corporate office about a month ago when the same thing happened to me had a hard time reaching some one in corporate office when I reached some one in corporate office the local terminal was all ready ready closed for the day had to wait until for some one to return my call like I was told they would..The excuse they used the last time was the driver went to wrong address..I would not recommend fedex I would recommend USPS or UPS before I would recommend fedex……I guess fedex don’t care how much I want through over getting the package delivered not counting long distance calls to corporate office and having to wait on the return phone call they told me they could not pay me for my long distance phone and my time waiting on return call
DITTO. I’m living the same experience right now. Every single bit of it! FedEx drivers are permitted to lie and not do their jobs with no consequences whatsoever. I’m on my second day of lost work because of this liar they employ, AND NOBODY AT FEDEX CARES. HELL OF A WAY TO DO BUSINESS!
FEDEX driver left several hundred dollars of products I ordered from a store such as a: futon mattress, dressers, night stands, on a busy street in the alley way. When inquired why would a driver leave heavy furniture in the open ( first delivery) when I was not home (on travel), Mr. Kim said, the store didn’t require a signature so they can leave it on the street if no one is home. I think the staff are stealing the products.. And someone should investigate their potential fraudulent activities.
Carrier:
FedEx
Estimated Arrival Date:
NA
Date/Time Activity Location Details
9/25/13 10:51 AM Delivered Reading,PA Left at side door. Signature Service not requested.
9/25/13 4:55 AM On FedEx vehicle for delivery EXTON,PA
9/25/13 3:54 AM At local FedEx facility EXTON,PA
9/24/13 10:04 PM Departed FedEx location HAGERSTOWN,MD
9/24/13 8:12 PM Arrived at FedEx location HAGERSTOWN,MD
9/24/13 12:09 AM In transit CHICAGO,IL
9/23/13 9:11 PM Left FedEx origin facility MADISON,WI
9/23/13 4:36 PM Arrived at FedEx location MADISON,WI
9/22/13 5:00 PM Picked up MADISON,WI
9/22/13 4:14 AM Shipment information sent to FedEx
why the hell would you order something that would be delivered while you are away traveling in the first place. you are just stupid and deserve to have it stolen
FedEx is the worst company EVER!! I used them ordering from amazon. It took 6 days for them to deliver my package to THE POSTAL SERVICE!! Not my address. When I called customer service I was hung up on. I called back to speak with a manager named Angie who laughed and cut me off the whole time.Because she claimed not to even see my package in the system. Then some how she found it under my boyfriends name which it wasn’t even ordered under. She then told me I have to wait for the US Post to send it to me! She also laughed when I asked her name would not give me a last or extension. Saying ” I’m sure if they want to fire me they can find me”. SERIOUSLY!!! THAT WAS CUSTOMER SERVICE!!! I WILL NEVER USE FEDEX AGAIN THEY ARE ALL LAZY A**HOLES!!!! ALSO I WILL BE WRITING TO AMAZON!!!
Sounds pretty much the experience I have gone through. I ordered from Amazon and after several weeks FEDEX/SMARTPOST said they couldn’t find any information on it because too much time had passed. I wish they would disappear like my package did!
Fed ex just delivered a plasma tv, driver rang bell then left, didn’t give us time to see the box before he drove off. Box has been laid down on side, walked all over by work boots, screen cracked in 6 places, Styrofoam in box in pieces, looks liked they jumped on box. I know the driver had to see the prints on box and know that it was more than likely damaged. This was a gift for my husband and now not only is he upset he has wait for Fed ex pick it up and the company to send him another one. On top of that when I called the customer service number he acted like it was no big deal. Then couldn’t get anyone to come get until Monday. Super visor was able to schedule pick for tomorrow she was somewhat helpful. I am very disappointed in Fed ex, I cant believe this is acceptable in your company.
I’m very unhappy with the service and customer service at Fed Ex. I was expecting a package to be delivered to me today and paid an additional charge to have the item process and send overnight. The company supplied me with a tracking number and whenever I tried to track my package on the Fed Ex website it said the same thing all day, yet it had an estimated delivery time of 8:00 that evening. My husband works second shift so he was home all day and minutes after he leaves I come in. THERE WAS NO PACKAGE. When I call Fed Ex I find out they had lost my package, but somehow the customer service rep kept saying if it’s found that it’s our mistake we can do a Saturday delivery “IF” the package is found. If it’s your fault, whose else could it be????Then I called back hours later to see if there was any updates, only for this customer service rep to repeat everything the first rep and I had discussed not answering my question if there was any updates to my lost package. Then she had the nerves to ask me did I hear what she said. And I informed her yes I heard you repeat what me and the first rep discussed but I didn’t hear you give me any updates. I was put on hold while she contacted the lost package rep or something. After several minutes she comes back to tell me the person that was assigned to research my lost package was gone for the day and they couldn’t tell me anything until Monday. WHAT…you all lost my package and now I have to wait until Monday for you all to say we can’t find it. I was blown away.Then I asked for the address and telephone to the corporate office. I was definitely going to send a letter and call to see if I could speak to someone about the horrible service from fed ex. I was then put on hold again for several minutes only for her to come back and tell me she was not allowed to give out the address of phone number to the corporate office. WOW….did she think that would stop me from putting in the complaint??? You can find anything on the internet. They lost my package and they want to make me wait and act like I’m worrying them. Now when I click on my tracking it has estimated delivery n/a and no one management or anyone else has called me. I work in a corporate office myself and we ship hundreds of packages each month and I will do everything in my power to make sure Fed Ex never gets the business from our company because they service is horrible. And by the time I get finished venting to BB&T they will be looking to use another carrier as well.
Global Light manufactures parts to repair Motorola handheld terminals that the FedEx drivers carry. I know that FedEx repairs these in their center. I have tried and tried to get someone from that repair center to return my calls and email. None have been returned to-date. Please have someone contact me. jrichardson@global-light.com or 360-656-XXXXX I can save FedEx a lot of money!! Thank you, Joe
8 / 14 / 2013
I just want to say, while I am sure most of the people who work for FedEx are honest people, my son in law works for someone who is a cheat, a liar, and does not keep his word or promises. He hasn’t paid my son in law for I believe over a month. He comes up with 1 excuse after the other. I am sure FedEx does not want to be represented by a person like this. My son in law is a very hard worker, and has never brought back any packages at the end of the day. He makes sure he delivers every one of them, and is usually done by 2:00 pm. However, the person he drives for has decided he can’t pay him. If you are truly a Corporation who thrives on honesty, you will contact me with a time and date in which I can give you all the information on this person who is dragging your good name in the mud.
Sincerely Frank Smith
You have a management problem.
You located your European hub in Paris. That alone should get someone fired.
Everyone who deals with Europeans knows the place virtually shuts down for summer holiday.
Yet your management does not plan for this.
Nor for the backlog of shipments that will come to you when all your customers get back to work.
As a result my pallet has been bumped not once but at least twice at last count (going from Denmark to Canada).
And all of your minions (no offense, but it they can’t take names, kick butt and make something happen they are a minion, like me), your minions all KNOW of the problems in Paris and freely admit the problems, to customers! This tells me your minions are frustrated management doesn’t fix this problem! (Hello!? Anyone there? Is this thing on? Do your executives actually get paid to ignore problems?)
So YOUR management knows there is a problem in Paris but refuses to do anything about it.
I’m curious; can you recommend a freight carrier which actually knows how to ship expedited freight in an expedited manner from Europe to North America? Because your company doesn’t know how to do it.
And to think I just within the last month raised hell with my Danish company to return to FedEx because the carrier to whom they had switched wasn’t performing. Guess the joke’s on me!
The sad thing is this won’t even get to you. If the email address is even accurate, someone will intercept this message so you won’t have to be bothered by an unhappy customer.
Well, I’m also a vindictive customer. I will raise hell over this because MY customer is poorly treated because my company trusted you to perform.
If others are looking for corporate use this number and ask for the customer service in the office of the vice president.
901-369-3600
You are kidding me! I just seen on GMA about the FedEx employee throwing the packages, This is not an isolated incident, this happens all the time. FedEx makes million of dollars and pay their employees chump change. We are time on unloading/loading, containers, trucks and planes,We are always short in personnel, resources and broken equipment. But the biggest slap in the face is FEDEX is not giving their employee a PAY RAISES!! WTF I’m quite sure that Corporate received raises and bonus!. Whats wrong with this picture!! Again the ones that do the work get paid least so until we get paid more,
On 7/3/13 I was expecting package # 414109286874776 to be delivered to me via FedEx. I checked the website by tracking to see it was delivered at 12:00pm. When I got home at 5:00pm there were no package on my doorstep…just a little sticky note from FedEx saying it was delivered but it didn’t have anything filled out (recipients name, date, package location: front door, porch, garage door, neighbor, etc.) So I once again looked outside hoping I would see it sitting there…no package.
Then I contacted FedEx only to learn that it indeed had been delivered to my exact address and I was promised that it will be confirmed with the driver. Then a few days later I got a message on my voice mail: “This is FEDEX home delivery. We would like to verify that YOU HAVE your package.” How anybody can verify that I HAVE my package if I never hold it in my hands?
Question: why the package that contained expensive merchandise from Saks Fifth Avenue was left on my doorstep without requiring a signature?
Question: why the package that contained expensive merchandise from Saks Fifth Avenue was left on my doorstep without requiring a signature?
Sincerely,
The reason why your package didn’t require a signature is because that’s how the shipper set it up. Once you place your order with whichever shipper, it’s up to them to choose if there’s a signature required or if the package is able to be driver released. What I would suggest you do is call 1800-GO-FEDEX to file a claim on a lost/misdelivered package. I would then contact the shippers customer service number and request a replacement to be sent out, at no charge, and to make darn sure that they set it up as signature required or have it shipped to an alternate address (like work, parents, etc.). Be prepared if they will have to call you back as they probably have to contact FedEx for the specific claim information, or they may accept the claim number/information directly from you. Unfortunately, this society is full of people who feel its ok to take things from others without permission. It’s hard to trust these days. Good luck…
Fed ex GROund claimed they attempted service Saturday when I was home a day never heard a knock came upstairs to a note on my WINDOW called and they said they couldn’t send the driver back even though it was within an hour, said would deliver Tuesday come Tuesday nobody knows where my package is FINALLY at 8pm I get a call from a supervisor (I had already spoken to 6 people prior) stating my package was left on a couriers truck AT HER HOUSE. She called off sick today -so he got someone else to deliver my package at 945PM! I will NEVER EVER EVER use this service again!!
For the last two days I’ve been trying to reset my password for my profile in Careers. However, I never received an email in order to reset my password. I emailed careers.admin@fedex.com and all I get are instructions to do exactly as I have done to reset my password. Worthless.. I also read that I may have an account to doesn’t permit reset and to contact Human Resources at Corporate, however, I can’t find the phone or email to contact them. When I call the corporate office, I’m requested to give my id.
I need to speak to someone to solve this problem.
Kathryn
Dear Sir,
I am Arvind Agrawal, Unit Head of our Uttarakhand plant in India.
Due to the reputation and reliability of FedEx, we have started to send all the couriers / parcels through your company. We have handed over following packets to FedEx on 12-07-2013:
1) 796213238802 ( for Jaipur, India)
2) 796213235538 (for Noida, India)
First of all your representative (Rudrapur, Uttarakhand) Mr. Monish is not responding on this issue and saying that FedEx cant do anything and is telling us to break the business.
Sir, we are OEM parts manufacturer and have to be very particular for the supplies on Just In Time basis. After getting such response we are shocked because these parcels having very important doXXXXents and without those we will not be able to get the raw material and the OEM line will be stopped.
I request you to please take necessary action to deliver the consignment at the earliest.
Thanks and Regards
Arvind Agrawal
+91-8447752814
Fedex management is horrible. I work at one of the fedex hubs and was threatened to be fired for reporting an injury and going to the doctor to be seen for it. How do report this?
I would contact the Occupational Safety and Health Administration (OSHA) if you live in the USA. Whoever it was that threatened you, you might want to go to their superior. And if that person still says the same thing, keep going up the chain.
Package for me was sent from Kansas City Missouri USA on June 3. 2013. I didn’t get any notes about it and start on line tracking by the No: 898779142930.I found that consignment arrived June 10th 2013.When I called to Fed EX Office then answer was that they didn’t have any contact information.Neither the sender or the recipient of the data.After few minutes I got the phone call from some other Fed Ex employee who said that on this shipping list,Commercial Invoice,is written addresses but handwriting is illegible.I contacted with my friend in US and she said that everything was completed in accordance with the form.Exclusivity my phone number and e-mail address which she did not know.Next day I went to customs declaration to formalize and pick up my parcel then I saw that on Commercial Invoice was very clearly stated my address.Also senders address and her contact phone.And when I pointed out to them and said that by refusing to pay for the pack of the storage charges as they demanded from me,got very arrogant reply that the package is not competed on time and not part of their responsibility to notify me in writing if it has arrived in Tallinn.Because they do not have my phone number.After explaining that I got from Fed Ex often written note when lived in USA.And have always had a very pleasant experience with Fed Ex and now here in Estonia most first-hand experience so very unpleasant.Again very XXXXy response that US.Fed Ex and Estonian Fed Ex are two different companies and the rules are different.And if I do not come to pick it up take away my package than tomorrow morning it goes back to to U.S.So I paid this late fee or storage charges and got my package.Jut very unpleasant experience with Estonian Fed Ex branch.First they have no addresses at all.Then handwriting was in-comprehensive and finally they even do not have to notify if there is no phone number.It all was very unpleasant surprise.I can not believe that happened with Fed Ex.
I ordered an cell phone from virgin mobile and FedEx was due to deliver my package to my home today at 3:00 pm. Once I realized my package was late i begin tracking my package online at FedEx.com. There i was told that “I” had given the wrong address to them which was incorrect. I gave the right address whomever the FedEx driver was went to the wrong address now i still don’t have my phone and i am being told that I can not be helped. I didn’t make any mistake FedEx did and I want my package delivered like I was told!
EMERGENCY NEED HELP ASAP!!
I AM IN A WHEELCHAIR AND YOUR DRIVER HAS TRAPPED ME IN MY HOUSE!!!
THIS IS NO JOKE! I NEED EMERGENCY HELP!!
THE DRIVER WAS SUPPOSED TO DELIVER 54 POUND BOX INDOORS>
INSTEAD, HE USED THE BOX TO BLOCK THE DOOR AND I CANNOT OPEN MY DOOR!!!
I AM TRAPPED IN MY HOUSE!
I AM HANDICAPPED AND IN A WHEELCHAIR!!!
FEDEX HAS NO WAY I CAN CONTACT THEM FOR HELP!
I AM AFRAID!
IF YOU DON”T GET ME RESCUED WITHIN FOUR HOURS I WILL SUE FEDEX AND WILL MAKE THIS A NEWS STORY, SO HELP ME GOD!!
MR. Rice
225 273-2687
Donald Parker- donaldparckerr@yahoo.com.hk 0000ffffffff@yahoo.cn sent me an email,stating that a diplomatic agent was stranded at Houston’s George Bush Intercontinental Airport,with a consignment box valued at over 1M US Dollars,& was asking me for a copy of my Florida I.D. & my contact information,including the name of my local airport.He said the package was a consignment box,labeled “family treasures” & that he needed to confirm I was going to accept.Usually an email such as this is accompanied by a request for a fee,but,I never got that part of the email. The other email,was from Mr.Festus Anderson,& the address to verify this email was given as fedexexpress2012@qq.com.Fedex package #60359.Can you please,verify if these package emails are for real,or some kind of scam. I would appreciate it.
It’s sad to see that you haven’t figured out how to pick out a fake email address. The first was on a Yahoo! server in Hong Kong (yahoo.com.HK). The second is a Yahoo! server in China (yahoo.CN). I’m not sure the third one is even a working address, since the domain is qq.com.Fedex, which isn’t even a real domain, but is a cobbled attempt to use qq.com.
Since the addresses given are in Hong Kong, China, and a dead-end, I don’t think Fedex sent this message. I’m guessing a criminal in China . . .
I hope Fedex pursues the sender, but I expect they’ll do nothing at all.
Ok I have a problem I ordered a phone Monday it shipped Tuesday was supposed to make it here Wednesday got an email sayin it was delivered but what do my eyes see web I open the door not a goddamn thing then web I call and ask someone in montgomery al wtf is goin on they give me the runaround I’ve called four times today and three yesterday tha XXXXX is goin on if u have time to get off ur high horse and call me do it. Sincerely a UPS user from now on 205-294-2136
i just got a call from a collection agency, in regards to set of golf clubs shipped from embassy suites john wayne air port to marco island fl. feb 2013, used credit to ship clubs ground transport, there telling me i owe 460 dollars ? never recieved any notice about this problem, call came 5/2 2013 all shipping arrangements were made by embassy suites with credit card info, further more ground transport only cost around 100.00 dollars i never otherized any other means of shipping,embassy suites was responsable for this mess, i left calafonia jan 22 1013, my clubs did’nt arrive till feb, and had knowlege of any outstanding payment due, something tells me clubs shipped by air ?
,
My concern…. I returned to my Apt. in Mobile Al. to find perishable berries in front of my door in 80 plus degree heat… We have an office where this package could have been left. In this day in time to leave a package unattended is not safe.
People will tamper with items……I also tried to call and was asked for a pin… Companies need to know how their products are being treated. Folks pay money for this services and it seems as if it taken for granted……
Brenda
On Tues. 3/12/13 a package was delivered to my home the box was 12inch square box was put between the storm door and the inside door with 30 mile a hour winds. We got home and the storm door was bent, glass broke, screen torn and the outside light broke on the house. We called and complained to several people and had been told someone with the insurance company would contact us and we have yet to hear from anyone. We are retired and live on a fixed income and the cost to get a new door and light and someone to repair this for us cost us 400.00 which may not seem like much to a big company but to people who live on a fixed income and hadn’t planned on a new door and light it is a lot. When I order anything on line I will make it clear I won’t order it if it comes from fed ex if this is how they are going to treat people. The delivery driver should of known a box that size shouldn’t of been left between doors with the winds or even if it wasn’t they shouldn’t of left it there. The routing number on this package is 9612804 0414929 71198966 it came from The country house addressed to Sheila Musil. I don’t expect this to be addressed but wanted other people to know the careless ways that fed ex treat there people they deliver to.
Sheila and Doug Musil
404 Walnut
Eskridge, KS 66423
785-449-2304
I am trying to call to complain about your office at 350 W Fairbanks – tried to ship a box
an got no help or even recognition I was in your store so I went to UPS down the street
and gave item my $54 to ship a box.
I try to call the corporate number to complain and get a silly voicemail wanting my PIN?
You guys have now lost my business now and for a long time.
Never seen such a “Poor Customer” care system – you don’t have one.
Ken Merbler
Mobile: 650 269-7488
I had a bitter experience with FedEx Egypt last month I patient suffered a stroke and inflammation nerves and bought the drug from America for the treatment of two cases and sent me trucking number 794147820751 a special drugs to me and personal use and can not be sold again and although it continued my suffering with FedEx Egypt for a whole month every dayrequest and seek help outsourcing company and after suffering ill-treatment and to complain to your section in Dubai have been released for shipment. I had the rest of the medication I asked the company behind the drug sent to a company other than FedEx because he suffered, but they said to me that they have confidence in FedEx and the previous time is Ghalta transient and sent medicine on shipments from the U.S. and Malaysia under the numbers 794520362303 and 801911425108 and reached Egypt on 17 and 18 January toanother journey Today asked me to bring approval of the Central Administration of Pharmaceutical and if they do not bring it up on Monday, January 29, will be executed shipment and I live in Assiut south of Cairo, 375 kilometers and weak movements foreign comapny Fastaant as already in the previous charge Iaty that found approval of the previous timbegan suffering with slow procedures requested medical reports and prescriptions for sending it to them immediately.. We asked FedEx to send papers shipment via fax or computer until you company quickly get approved they answered that System Company disabled as well as fax how this FedEx depends where System Company and fax hang and go back to back 20 years to send me the papers by car on Saturday to reach Assiut Sunday meanswasted on time 5 or 6 days because the employee does not want to send papers by fax a and computer is this interested rid shipment or not, and that there is a threat to death shipment on Monday if it does not reach them Approving I’m not certified that this FedEx global company I hope interest in this because I’mpatient and thank you very much
Two years ago I took a fishing trip to Canada and had my fish processed and packaged there. I followed my tracking number and when I was advised that the packages were out for delivery I had to stay at home to ensure that I was present to receive the frozen fish. Waited all day but no delivery. I called Fed Ex and was told that due to some confusion the package would be delivered the next day. Waited all day but no delivery. That evening I decided to go in person to the Fed Ex station origination point and upon presenting my tracking number to the clerk was told that the packages were in the back. I was asked if I would care to have them. I certainly would but could you tell me how long they had been there. The answer I got was 3 days. Fortunately, the fish were so well packaged that they were still ready for the freezer. No fault of Fex Ex that this was not a disaster. This year disaster. My tracking number is 572780055407. My frozen fish has been enroute 6 days and is still traveling.