iFit was founded in 2013, but the parent company has been in the health and exercise business for far longer. iFit is an interactive, internet-connected platform that can bring together all exercise equipment under one log-in service.
iFit software is also connected to Google Maps, so users can experience a more natural workout. Personal trainers are also available. The current training programs are led by Elisabeth Hasselbeck and Jillian Michaels.
iFit also offers a line of wearable devices that work similarly to Fitbit or Jawbone. Wearable devices are compatible with both Android and IOS systems.
Peloton, which was launched the same year as iFit, was the popular choice, but that changed in 2019 when iFit took the lead and surged past Peloton.
In March 2023, both Peloton and iFit were hit with a US import ban on streaming technology.
The corporate office for iFit is located in Logan, Utah.
iFit was founded in 2013, but the parent company has been in the health and exercise business for far longer. iFit is an interactive, internet-connected platform that can bring together all exercise equipment under one log-in service.
iFit software is also connected to Google Maps, so users can experience a more natural workout. Personal trainers are also available. The current training programs are led by Elisabeth Hasselbeck and Jillian Michaels.
iFit also offers a line of wearable devices that work similarly to Fitbit or Jawbone. Wearable devices are compatible with both Android and IOS systems.
History
Peloton, which was launched the same year as iFit, was the popular choice, but that changed in 2019 when iFit took the lead and surged past Peloton.
In March 2023, both Peloton and iFit were hit with a US import ban on streaming technology.
The corporate office for iFit is located in Logan, Utah.
I called the company in November approximately 11/29/23 because i moved and wanted to have my Weider pro 8700 equipment reassemble after moving to Florida. My credit card was charged 199.66 fro theist of putting my equipment together. i was directed to a service person who did not have any appointment times, then i was told that it was around the holidays and i had to wait until after the holiday due to staffing. The servicing of my equipment was delayed from november until until about March when the service person came to my home. He could not put it together because he state that he did not have the correct manuel and he needed to order it. He finally received the manuel and then stated that there were parts missing and i need to purchase the parts, he stated that i may not be able to get the parts because my equipment was an older modelt. By the time i was able to order the parts because i had to wait until the technician send in his report, it was already 6 month from the date i ordered the date the service was ordered due to the technician delays. i was told by the technician that he was unable to put my equipment together because One screw could not be ordered from IFIT. I was able to find that screw on amazon but he refused to use it because it was not from IFIT. I then ask for my money to be refunded because the service i paid $199.66 had not been done. I was told that so much time had lapse and they would not refund my money. I just don’t see how this is fair, they are the one that delayed the repairs, not me and they get to keep my money fro equipment they never worked on.
I would like to have my money back. I am going to report this to the better business bureau
Good afternoon ,
My name is ———-I am writing to you regarding order number 2406992 for the NordicTrack bike. My original order was placed on June 2, 2023. After waiting for 3 weeks for my delivery, my order arrived very damaged with multiple broken items listed as follows; back cover plastic, handlebars, and brain board. Upon receipt and inspection of what was broken I called in and was given a return label and promptly returned the item. I have had several calls with customer service as it’s been 31 days since my initial purchase and I still do not have my order, each time its a different story and was very clear that they had no idea how to proceed on the matter and the whole process has been unprofessional. I spoke with Mgr. Isabelle and was later transferred to Supervisor Debbie Balls who told me that the timeline would no longer consist of June 2 as now that order was closed from the return and the new order date is June 29 and I would have to wait an additional 3 weeks for my order because the company does not provide expedited shipping. I had no fault in this situation and I feel it’s extremely unprofessional and bad protocol that I would have to wait over 2 months for my order because your company sent me a broken item. I was in need of a stationary bike for therapy following a recent knee and tibia surgery and it is a shame such a reputable company has proceeded this way. There is a lot of competition in this market, and I decided to go with the NordicTrack brand but I can clearly see how big of a mistake it was. I’ve been left frustrated and without a resolution unclear on how to proceed.
I will appreciate if you help me to solve this problem.
Customer service is crap and the machines they are selling are crap. Unfortunately, I purchased an Proform Elliptical (9/2022) and it has completely quit on me 2x. 1st time it was a faulty console that was easily replaced. This 2nd time, the technician ordered a new console, card and upright wire. Instead of an upright wire, I was sent the housing unit. Called to order the correct part and yet the still send me an incorrect part. It’s been over a month now, and I haven’t been able to use my machine. Yet, my warranty is running out and my iFit membership is going unused. Yet no one is able to rectify this situation at all. At this point, I’m ready to set this piece of junk on the curb. These people should be ashamed of themselves for selling crap.
Also due to problems the company is facing with Peloton there are many capabilities that are cut off from the annual subscription such as live classes, the leader board and more. Nobody notified us about this changes..
It is a shame the customer service this company delivers.
I have been trying to get someone on the phone for the last 35 days. Nobody replies. When I got an answer in twiter and they ask me to call that they can not do anything.
I need to request a service technician and no answer.
I am frustrated. I have IFIT annual subscription. I have a Nordictrack S22i Bike a ProformPro Treadmill
I am a loyal customer. But I don’t see that the company values their customers. I hope that with this I cam get them to contact me.
I ordered a treadmill one Nov 16 and the white glove installation I paid for has apparently “lost” the machine and I was finally contacted by a Haylei Tremayne at IFit Sales who promised, with the help of her supervisor, to get this rectified. I have called twice and emailed three times for updates with no resolution or even an update on managing this situation.
I already own one treadmill at my lake house but this experience has been a nightmare.
An anyone tell me how to email the ceo?
Don’t worry he will not replyI contact him and nothing.
Worst customer service ever!! I was double charged for the same iFit service. Customer service refuses to take responsibility and reverse the charge! The first rep said “sweet” when I told him of the problem then disconnected me when I asked to speak to a manager. I called back and spoke to a “Samantha”. She refused to refund me. When I told her this is poor customer service and I will be sharing this experience on social media she said I was “threatening “ her! I finally got a manager named “Jack”. He also refused to refund me the monthly charge even though I had already paid for a year in full! Outrageous!
I am having problems too. Keep pecking away at them! Be the squeakiest wheel. I’m ready to email the board members, chiefs, officers- pretty much everyone associated with iFIT. Are they BBB members?
I needed to put my iFit membership on hold due to an injury and spoke with Tangie from Utah. Exceptional customer service and I really appreciate that. She also corrected the membership plan. Thanks so much for a customer service rep. as pleasant as Tangie.
I cancelled my ifit membership before the automatic renewal. I was advised by AdrianG on January 13th that I would not be charged and that my account did not even have a credit card attached. I found today when I logged into my checking that IFIT overdrew my checking account charging me for a membership I had cancelled and was assured I would not be charged. I called and spoke with KristyF who, in a nut shell said her supervisor could not do anything about it and I would have to wait 7-10 days for a refund. I asked for the supervisor TrevorF and was told I could not talk to him but i could email him. I was extremely aggravated as I felt IFIT just did not care that my account is overdrawn and the best I was getting was that I had to wait 7-10 days. The transaction can be cancelled. She provided an email and I emailed, yet it will not go thru. I get a message saying it could not be found. I read it back to her when she gave it to me and verified. How it is that IFIT can make an unauthorized transaction, yet does not have to put priority in fixing it. You are completely at fault in this. I cannot wait 7-10 days.