iFit was founded in 2013, but the parent company has been in the health and exercise business for far longer. iFit is an interactive, internet-connected platform that can bring together all exercise equipment under one log-in service.
iFit software is also connected to Google Maps, so users can experience a more natural workout. Personal trainers are also available. The current training programs are led by Elisabeth Hasselbeck and Jillian Michaels.
iFit also offers a line of wearable devices that work similarly to Fitbit or Jawbone. Wearable devices are compatible with both Android and IOS systems.
Peloton, which was launched the same year as iFit, was the popular choice, but that changed in 2019 when iFit took the lead and surged past Peloton.
The corporate office for iFit is located in Logan, Utah.
I ordered a treadmill one Nov 16 and the white glove installation I paid for has apparently “lost” the machine and I was finally contacted by a Haylei Tremayne at IFit Sales who promised, with the help of her supervisor, to get this rectified. I have called twice and emailed three times for updates with no resolution or even an update on managing this situation.
I already own one treadmill at my lake house but this experience has been a nightmare.
An anyone tell me how to email the ceo?
Worst customer service ever!! I was double charged for the same iFit service. Customer service refuses to take responsibility and reverse the charge! The first rep said “sweet” when I told him of the problem then disconnected me when I asked to speak to a manager. I called back and spoke to a “Samantha”. She refused to refund me. When I told her this is poor customer service and I will be sharing this experience on social media she said I was “threatening “ her! I finally got a manager named “Jack”. He also refused to refund me the monthly charge even though I had already paid for a year in full! Outrageous!
I am having problems too. Keep pecking away at them! Be the squeakiest wheel. I’m ready to email the board members, chiefs, officers- pretty much everyone associated with iFIT. Are they BBB members?
I needed to put my iFit membership on hold due to an injury and spoke with Tangie from Utah. Exceptional customer service and I really appreciate that. She also corrected the membership plan. Thanks so much for a customer service rep. as pleasant as Tangie.
I cancelled my ifit membership before the automatic renewal. I was advised by AdrianG on January 13th that I would not be charged and that my account did not even have a credit card attached. I found today when I logged into my checking that IFIT overdrew my checking account charging me for a membership I had cancelled and was assured I would not be charged. I called and spoke with KristyF who, in a nut shell said her supervisor could not do anything about it and I would have to wait 7-10 days for a refund. I asked for the supervisor TrevorF and was told I could not talk to him but i could email him. I was extremely aggravated as I felt IFIT just did not care that my account is overdrawn and the best I was getting was that I had to wait 7-10 days. The transaction can be cancelled. She provided an email and I emailed, yet it will not go thru. I get a message saying it could not be found. I read it back to her when she gave it to me and verified. How it is that IFIT can make an unauthorized transaction, yet does not have to put priority in fixing it. You are completely at fault in this. I cannot wait 7-10 days.