Peloton Cycles was founded in New York, New York, in 2012 by current CEO John Foley. The company was launched using a Kickstarter campaign. The company manufactures high tech exercise bikes, operates cycling studios, and sells apparel.
The company is almost like several companies in one; high tech cycling bikes, each equipped with a 22 inch monitor and wifi, which hooks up to either live or recorded cycling classes, along with 14 locations where bikes and sporting apparel can also be purchased. The company has sold more than 30,000 bikes in more than 22 countries. Foley states that he expects to surpass $10 billion in value by 2020. Clients pay $40 a month to join live classes or access the video library, which features class leaders who have competed in Tour de France competitions.
Also in February 2020, Peloton offered free bikes to Flywheel customers after Flywheel discontinued all sales to at-home clients.
Peloton Cycles listed annual revenue in 2018 of $150 million. Company headquarters remain in New York City, near their Brooklyn cycling studio.
Good luck if you purchase a Peloton and have any issue at all!!! My bike was delivered with a bad crankshaft and 5 weeks later I still can’t get assistance all I get are empty promises from Peloton agent after agent with no resolve and NO HELP…huge wait times on the helpline and NOTHING ever gets resolved this company is full of you know what and should be ashamed of itself. It’s only a matter of time that another company comes in and gives good service and will put this company out of business. AWFUL WORST HORRIBLE SHAMEFUL COMPANY!!!!
I am absolutely dumbfounded by the lack of care given to me by Peloton thus far. I stayed on hold for over an hour and fifteen minutes to be told “I don’t know” with each question I asked and ultimately to have a “supervisor” call me back in 24-48 hours. I went to the Short Hills mall on 9/2/2020 and ordered a bike. I set up delivery for October. Only days later I cancelled the ordered and placed an order for the Bike+. The new delivery date was 10/21. This afternoon (10/20 @ 234pm) I was texted to change my delivery date. I was to be receiving my bike the very next morning!!! I immediately called customer service and to say I am disappointed is an understatement. I was told I couldn’t have a sooner date because other people were getting their deliveries. So am I!! I was supposed to get it and find this VERY unfair!!! To boot, I am receiving $100 back??? I had to miss a day of work and now I am going to have to miss another day of work. The worst part is that my physician is telling me I must exercise for my well-being and I can’t go to the gym due to Covid issues, so now this is putting my health at risk. To say that I am unsatisfied is only the tip of the iceberg. I have never felt such dismay with a company before and I am seriously considering cancelling this purchase. The icing on the cake you ask? Now I have to pay for something that I don’t even have in my possession.
I’ve been trying to contact someone in a higher level of management at Peloton because I’ve now been rescheduled another month for bike delivery. I understand that we’re going through a pandemic, but there are now two friends, one of which who lives ACROSS THE STREET from me, who have had ahead-of-time deliveries! I got an excuse from field delivery staff that it’s all dependent upon route… if that’s the case, why did my friend directly across street in the same zip get a bike earlier than my delayed one? Why was it not reviewed to see that i’m a delayed delivery customer and re-routed my way? it just doesn’t make any sense, and no refund amount can honestly justify this level of unorganization with deliveries. Please contact me ASAP to make this right, peloton.
I would like to know why I can’t use my referral code to buy accessories, only apparel? I sent you a customer and you give me a referral code that can only be used on merchandise I don’t want, and even if I did everything is out of stock on your site. Always.
I won’t be recommending you again until you fix this.
2.5 months and no delivery and lied about the 8 broken days scheduled to be delivered.
They Sub out to animal drivers who are rude and abusive and lie. Final showed up with a treadmill that look like it was blown up by a roadside bomb sitting on a truck for months.
And they have been billing me monthly. Have you noticed how you cannot get to them by phone either ? What’s that tell you? Run like they are running from you or you will be sunk like the rest of us.
I purchased a Peloton bike for Christmas. I had a scheduled delivery to first week of the new year. I waited at home in anticipation of my new bike. It never came. I looked at my email since I didn’t get a call and they asked me to confirm my address and phone two hours after the delivery time. I responded with the information. I heard nothing back. I called the next day and rescheduled delivery, they advised no dates were available for two weeks. I waited patiently for two weeks for my bike and again it never came. At this point, I called customer service for an explanation as to what the latest issue was. They had no reason. I decided it was best to cancel my order. The customer service rep advised she was sorry ad that my order had been cancelled and my refund would be issued within 7 days. I waited patiently and no email to confirm. I called today and they advised the cancellation had be started but the order was reinstated and was pending with Field Ops. The rep advised he would follow-up and issue a refund. Lets hope so as this has been going on for two months and I don’t have a bike or my money. I am really disgusted by the lack of care or even lack of an attempt to retain me as a customer and make the situation right.
On January 1st, my husband and I purchased a peloton bike from the Nashville Tennessee store location. We were told that we would receive a phone call within days in order to schedule delivery. My husband received a phone call, Monday, January 13th stating that the bike would be delivered on Tuesday, November 14th from 2:00-5:00 pm. He took off from work early this day in order to be home for delivery. We received no bike and no phone call. We are business owners ourselves and know that mistakes happen; however, we were quite confident that we would receive a phone call explaining the situation. It is currently a week later, and as of this morning we still had not received any sort of communication from Peloton. On Thursday, January 16th, my husband even completed a customer service survey that he had received via email in regards to the DELIVERED peloton bike. He stated that he had not in fact received the bike and rated his experience as 0. No one reached out to him in regards to his completed survey. What is the point in even sending these surveys if they are not addressed?
After zero communication from peloton, we called customer service this morning, in order to check the status of our delivery. We spoke with Dania and she explained that our Peloton bike had actually been delivered to our home! As you can imagine, we were confused, disappointed, and very surprised…we have paid $2,700 for a bike that we never received! After several minutes of defending ourselves, Dania decides to look further into the delivery. Our order was delivered with no signature. What kind of company would deliver a $2,700 piece of equipment with no signature, no communication, and no follow-up? We then receive a phone call from the delivery company stating that it was falsely stated “delivered” because the app system went down on our delivery date. I would like to know what your protocol for technical difficulties and failure to deliver? Because not only did we not receive our bike on the promised delivery date, we also never received any sort of phone call from Peloton to reschedule delivery.
We asked Dania to have a manager reach out to us. Elanor returned our phone call shortly after. She did apologize for the mistake. However, the only remedy she provided for us was to cancel our order. We are extremely dissatisfied with the customer service at Peloton. In order to effectively run a business, customer service should always be the number one priority. We would like to speak to someone from corporate so that this does not happen again.
I bought a Peloton bike for Christmas, and after about 7 uses the computer has malfunctioned. Upon calling customer service to request help, and then spending 20+ minutes troubleshooting to no avail, I have to wait 1 month for them to come out and fix the bike. ONE MONTH!!!! Absolutely ridiculous, incompetent, seriously understaffed. Not even an offer of a free month membership. Seriously considering returning the bike. Will be an Echelon
The Peloton company has been nothing but a pleasure to work with!
The purchase at Northpark Dallas, delivery, set-up and co-ordinating with the company, has consistently been professional/accommodating .
My Peloton Cycle has been the best investment I have made for my health and fitness.
Customer service: ask for Jake, he’s the best!
Lisa S.,
Dallas, Texas
I ordered a Peloton and due to a glitch in their web site it was down for delivery to the billing address instead of the shipping address. Their handling of the problem was APPALLING. They sent one email asking for information to reschedule. I then heard absolutely nothing. Calling their customer support means a wait of at least 20 minutes. The person I spoke with was completely disinterested in my problem. I asked to speak with a supervisor and was oriole one would call me back – this did not happen. My experience has been that tehy are incompetent, unprofessional and apathetic.
Agree. This post is fake. They are absolutely the worst I’ve r we seen. No one cares and they take the money with no delivery.
I just canceled my peloton bike order due to their inability to deliver and set up their product as agreed. Very unfortunate.
I have a similar experience. They are appallingly unprofessional and incompetent.
I have never dealt with a more poorly run company. I literally had to chase down anyone to set up my delivery. I placed my order a week tomorrow and was advised I would be getting a call to set up an appointment. I received a call on Monday morning, on my way to work, I was on the train that someone was a half hour away from my home to deliver the bike. I never spoke to anyone or made a delivery appointment. I called in the early afternoon because I had not heard from anyone. I was told that someone would be getting back to me that date and also advised they would be sending me an e-mail confirming our conversatIon. I heard neither from Nathaniel or delivery people. I called on Tuesday morning and set up my delivery for December 16. I received an e-mail yesterday, December 14 regarding the bike being delivered on December 30, between 8 and 10 am. I NEVER made that appointment. I called again yesterday and spoke to Helen from Support to see if I can any answers. I called this afternoon to inform me that Peloton’s delivery truck was broken and they could not deliver my bike tomorrow and that I would have to wait until December 30. ! If that is not the most ridiculous excuse, I do not know what is. I wanted to let someone know how the company is being handling new customers! I may just cancel the order altogether; rent a delivery truck, you’re a big company and deliver the merchandise!!!!
2 years later they are still as incompetent and incapable of getting their delivery organized properly