The Avenue Stores were founded in 1987, originally under the name Sizes Unlimited. The company operates a chain of clothing stores tailored to the plus size woman.
The company’s focus is on women between the ages of 25 and 55 who wear clothing sizes 14 and up. Growing slowly over the years, the company at one time had 500 locations across the US, but closed approximately 120 low performing stores in 2009. Women’s clothing size 14 and up accounted for $16.2 billion in sales in 2013. Avenue Stores was acquired by Versa in 2012 after Avenue’s parent company, United Retail Group, went bankrupt earlier that same year.
Rumor has it that Versa is considering selling the company, even though the plus sized clothing company is doing well.
In August 2019, Versa closed all 222 Avenue store locations and filed for bankruptcy.
A company spokesperson stated that the company would remain online through their e-commerce site.
Corporate office headquarters are now located in Rochelle Park, New Jersey.
The Avenue Stores were founded in 1987, originally under the name Sizes Unlimited. The company operates a chain of clothing stores tailored to the plus size woman.
History
The company’s focus is on women between the ages of 25 and 55 who wear clothing sizes 14 and up. Growing slowly over the years, the company at one time had 500 locations across the US, but closed approximately 120 low performing stores in 2009. Women’s clothing size 14 and up accounted for $16.2 billion in sales in 2013. Avenue Stores was acquired by Versa in 2012 after Avenue’s parent company, United Retail Group, went bankrupt earlier that same year.
Rumor has it that Versa is considering selling the company, even though the plus sized clothing company is doing well.
In August 2019, Versa closed all 222 Avenue store locations and filed for bankruptcy.
A company spokesperson stated that the company would remain online through their e-commerce site.
Corporate office headquarters are now located in Rochelle Park, New Jersey.
As of this email I still do not have my order as stated delivered by DHL. I have endured enough of this run around. I have been looking for this package since July 19th (DHL stated delivery date) for an order I placed on July 12th which was shipped on July 14th.
I have contacted my local post office as well as DHL to no avail and Avenue 3 times. Avenue must accept responsibility for this situation with a 3rd party carrier.
This was an order for my sister and I for our trip to the Dominican Republic on August 3rd. I am not sure what frustrates me more, the lack of my delivery or the conflicting information I received from Avenue’s Customer Service. As a long time loyal customer this falls far below my expectations!!!!!!!
Please inform me of Avenue’s next steps to resolve this situation once and for all! At this point I do not foresee placing a new order with your company.
One question who’s bright idea was it to partner with DHL? They suck enough all by themselves now Avenue is just as suckie if not more by being associated with a sub-par shipper. I was saddened that your brick and mortar stores closed. It left the consumer no other option but to shop online. Now I have little confidence in your brand… PERIOD!!!!
Worst customer service experience of my life and this is NOT an exaggeration!!! FIX THIS!!! EXCEED MY EXPECTATIONS ASAP!
Today is 8/11/2022 and I still have not received a refund and I have been calling everyday. This is F-ED UP!!!
Anne Kellam
I placed an order online with Avenue and FedEx said they handed it me on 10/21/21 and they did not. I waited a week before contacting Avenue customer service. The 1st time, I waited 30 min and hit the prompt for a call back and NOTHING. I called 3 days in a row with long 1hr hold times. The last time I called I called at 8am cost and remained in que for 45min. I also was talking via online chat at the same time which was useless. Finally customer service answered and I explained that I NEVER RECEIVED MY ORDER (I also have called FedEx who referred me back to the Ave). The customer service rep who is based OVERSEAS told me they could not guarantee a refund but may give me a mervh credit. I hit the ceiling! So today I received an email stating the are REFUSING to give me a refund but is giving me a merch credit. Online it states Versa Capitsl Mgmt owned Avenue. I emailed the CEO via LinkedIn who states they have had no dealings with Avenue for 2yrs. The NJ phone number is no longer in service. BOTTOM LINE? Avenue is now overseas owned and they DO NOT believe in
1. Good customer service
2. Refunds
Neither of which will cause me to ever give them another dime for these cheap ass clothes. I am calling my bank to see if they can help. After that I am CALLING THE MEDIA, especially after reading all of these Consumer horror stories. BEYOND PISSED!
I just had the same thing happen to me waited over 1 month to be told I can’t get My money never again. Did you get you gift card?
me too……all i wanted were my items reshipped.
I placed an order on November 29th and have not received my product. I have called 4 times and still have not gotten an proper answer. They keep telling me the warehouse is behind. I need my money back or my product.
Recently I’ve been asking them to return a bra from my girlfriend they sent the wrong product out and they put the blame game saying you did not order something we processed the correct product I said no I would never order something that my girlfriend cannot wear. So I told him to send me a return label it’s been 2 months and still nothing customer sure saying they had to get approval for return and there’s no guarantee without approval I was like 2 months later I told him I get stuff from China faster than you guys and you’re in Texas according to where the product came from even though the corporate store is in New Jersey. I called the corporate number eight times already and it keeps hanging up like they have no answering machine no dispatch nothing. I am going to be looking at making a consumer affair complaint I’ll be calling better Business Farrell and making my bank give me a return in the full amount telling them there’s no answer and reply from the company and my bank will put a investigation if this company does not comply with the investigation my bank will automatically give the money back…
Plain and simple a company like this they’re talking about doing e-commerce and that since 2019 I should have did my homework on this company they have some bad customer service over the phone want to blame the customer for every fault. I asked for a manager supervisor and they would not put a supervisor on the phone that tells me something right there they would over talk me I asked him I said if you’re going to play the blame game and once I ask for a supervisor it’s your job to cut the conversation and get your supervisor that means I no longer want to talk to you as you can no longer help me don’t keep over talking me and tell me bunch of lies and crap.
Yea its been over a month…they keep saying feedbavk in 3 days…nothing
I AM WAITING FOR A TRACKING NUMBER FOR MY ORDER!!! I FEEL LIKE I MAY BE GETTING ROBBED!
#18002550525
AND THERE SHOULD NEVER BE A SITUATION WHERE YOU CALL THE COMPANY AND ARE TOLD TO EMAIL AND THEN GET HUNG UP ON!!! WHAT THE HELL IS GOING ON??? IS EVERYTHING IN THE WORLD CORRUPT??? WHERE IS MY ORDER????? OR I WANT MY MONEY BACK NOW!!!!!
I’m getting very frustrated as no one is responding to my emails on the status of order #18002469790. If I do not receive a response w/the date the order is shipping out along w/what items will be shipping, then I will contact the Better Business Bureau and file a formal complaint. Initially c.s. replied to my email as I was inquiring where my order was at. Their response was basically the warehouse was behind, etc., etc. Then after several more emails they apologized for the issues on the order & advised me that they were going to send it out at no charge. That was on Nov. 12th & I have since sent them several more emails asking when it would be shipping out, but no repsonse. If needed, I have all of the emails I’ve sent along w/the limited correspondence. Please have someone reach out to me to asap on when this order will be shipping. Some of the items were a birthday present for a family member, but that date has since passed. I’d really like to receive the items before Christmas so I can give the pajamas as Christmas gifs. The shirts were for me & I was planning on wearing one on Thanksgiving, but since I’m still waiting on the order, that won’t be possible. ANY assistance in this matter will be greatly appreciated. Thank you!
I’ve been waiting on an order too!!! So mad right now because I feel like I may have been taken. I’m going to keep working on it. SMH.
I wish I would have read all these comments before deciding to place an online order. I submitted an order in April for swimwear, unfortunately I was very disappointed with the fit and lack of quality of the garments so I returned them.
The items were mailed back on 6/13/2020 and signed for at the return facility on 6/23/2020. It is 30 days later and my card has still not been refunded.
Numerous emails, phone calls and all I get is “we are sorry and we will escalate this to our support team.” Honestly that is just not good enough! If the product has been received you should do the right thing and refund my card and figure out whatever you need to figure out on your end.
I will NEVER spend another dollar with the brand, and will invest my money in Lane Bryant as I have never had an issue with their brand.
I would appreciate if someone would respond and resolve this issue. I have tried researching the CEO information including email address, but it looks as though I will be writing a hand written letter of complaint.
I ordered clothes on 10/25/2020, order #18002442309. Followed up on my account on 11/2/2020 and was told by the customer service rep that it was shipping today. A sidebar to that is it didn’t appear in my account. When I inquired about this I was given no answer.
I called back on 11/16/2020, I was told by 2 customer service reps that they don’t know when anything would be shipped. I have a trip on 11/18/2020 . I spoke to the Supervisor of customer service to cancel the order since they claimed they had no one to pick the order and no idea when it would ship. I will be out of town with nobody to make sure the package is not stolen. I want this order cancelled.
I returned all items for order #18002442309, a week ago. I still have not received a refund. This the tracking 9202396343472527736987. When will I receive my refund? Nobody is answering the phones. It rings and goes to busy.
This package has been returned through FedEx. Where is my refund? Below is the tracking information.
In transit
Departed FedEx location
FEDEX SMARTPOST DALLAS, TX
Get Status Updates
From
DALLAS, TX US
To
DALLAS, TX US
Travel History
Shipment Facts
Sunday , 12/06/2020
10:03 pm
FEDEX SMARTPOST DALLAS, TX
Departed FedEx location
Expand History
Monday , 11/30/2020
9:05 am
Shipment information sent to FedEx
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Delivered 932596347875dallas, TX, US powder springs, GA, US
In transit 9202396343472527736987dallas, TX, US Dallas, TX, US
I’m still waiting for my refund, this package has been in Dallas, TX since 12/06. I have called daily and no one is answering the phone.
I have also left a email and no one has refunded my money. I have also called everyday.
I was sent an email on 01/02/2021 that a refund for the above package was issued but as of today 01/20/2021 there has been no refund for returned items for order #18002442309, which were returned 12/06/2020. I still have not received a refund. When will I receive my refund?
I need someone from corporate office to call me asap. I am filing a complaint with the BBB. I have been ripped off by Avenue and won’t stop until it’s resolved!
309-657-XXXX
I’m trying to return clothes but Avenue store said no more business do I can’t return
The clothes don’t fit me
So Comentity Bank is making me pay 150
Please help me they even charged me late fee
Mary Melendez XX Curtis ave New Fairfield Ct 06812
814-441-XXXX
Account 3409 with comenity bank
Order 05503752
I ordered several pair of shoes recently in one order.
Received box and tried on all shoes and boots.
One boot I sent back for two reasons; something was in the fabric glue or something and fit. I believe I selected fit on the slip since the heel was too high. Clearly the boot has not been worn just some sort of fabric defect it appears.
I immediately returned the items which they can see by checking dates. It is obvious the packers did not check the boots for defect or damage prior to shipping so they are blaming me for whatever that is in the fabric. This is unacceptable. Also want to send the boots back to me. This is some sort of joke. They send me a damaged item then blame me when I sent it back. I guess this is the stunt they pull to get rid of merchandise.
I will photo any future purchases. However, depending on how this is handled will determine if I cancel my account. I have purchased and ordered many times in store and online with no concern.
Then a fluke occurred and they blame me?
I just want to thank Avenue for updating their website. It no longer carries a description of the item, type of fabric and length. Being tall, length is a big measurement to me. I used to check the emails daily. And order often. But without the information I cannot order. It is saving me lots of money and now I am wearing what is in my closet. Thank you Avenue. Your updates are great for my budget. No item description = no purchase.
I am very very disappointed in the customer service that I have received from this company. I ordered a bathing suit back in May for a July vacation. While on vacation I wore the bathing suite once and the strap broke. I contacted avenue when I returned from my vacation. They requested phones. I never heard back and lost track of time. I recently followed up and they requested the photos again. I sent this information. Now I am being told the item will not be replaced because it is outside of the 60 day refund and the item was worn. Of course it was worn! That’s my problem. It was defective in some way. I get all of my bathing suits from avenue and never had a problem. All I want is a credit for a new bathing suit. This is absolutely ridiculous. I’ve spoken with a manager who told me there isn’t anything they can do and will not provide me with a phone number for client support. I would like to be contacted by corporate ASAP. This is not a cheap item and have been going back and forth on this since July. My order number is 05105092. The item is not washed I have not touched it since the strap broke. Yes it is worn which is how I know the straps broke. I had to get out of the pool on my vacation because the strap was broken. I will continue to escalate this until this is resolved
A friend of mine purchased a blouse for me it was not my taste. The Avenue store in South Austin is closing soon. I wanted to exchange it for something different. But told that due to pending closures, no refunds are exchanges were allowed. But in same breath. Told I could exchange it for same item in different size. Isnt that construed as an exchange as well? Refund I understand. But I just wanted to exchange it for other item of the same value. Still had the price tag on it so I know the value. Mgr name was Bree in the South Austn Texas store on Brodie Lane. If this is what corporate is telling them. Its asinine.
I returned 6 items to Avenue that i never wore for a totoal of 158.64 and it was recieved within the window.
I wait over 3 weeks to see whats going on with my return . I then get a email from a “Diana” with customer service who tells me that i cant get a refund becuase it was not recived within the 60 day return period .
I advised her it was and your took your time processing when i called her .
she was VERY rude and siad i could not get a refund back to my Avenue card and if I wanted my stuff back I would need topay 8.95 for shipping .
I advised her that she need to escalate this to corp office or management , she siad that was not possible .
next thing I know thing is I get a email from her again stating that NO credit will be given and if i dont wnat to pay to have the items return they will donate then to charity.
Im am extremly upset with avenue and as a long standing customer I will be paying this billoff and closing the account .
I will also be contacting the better busniess buruae and a lawyer . this is aweful service .
Order # 04904011 and 05311398
Order # 04418053. Ordered waaaay back in October, thought it would be more convenient, but it has turned into a nightmare! I ordered clothing online, tried to take back to the store what I did not want to keep. Went to store, was told that they would have to “call in” to get the prices…what???? Then they called and stated that “their system was down” and they couldn’t process the return. Not happy, waste of time and gas. Next week after that, I went again to the store to return the items again. AGAIN was told the system was down when they had to “call in” again. Argh!!! That is absolutely %100 ridiculous! Store said to return it by mail, OK. Then I realized you people wanted to charge me $8.95 to return the clothing. NO! Called again and they sent me a return label. (Also, every time I have called on the phone and asked to speak with a supervisor, I was never connected to one, they just tell the rep what to do. So I sent the clothes back early December and I have heard nothing. I just spoke with a supervisor today and contrary to what the rep stated before I spoke with the supervisor, they did received my return to the warehouse on 12/7/18. The supervisor also stated that the stores do not have to “call in” to do a return, so not sure why the store did this to me twice. The supervisor I spoke with this morning stated that I should receive my refund this week. But WOW what I had to go thru to get this done is outrageous! And I still don’t have my money so I pray I do get the reimbursement this week. Terrible customer service and I will never shop at Avenue again. You have wasted my time, gas, money and a few of my brain cells just trying to return clothing!!! Really?? You really need to address your mail order division. I make many online purchases and sometimes have to return things; NEVER do I have any issues doing that. Only Avenue has made me go down this rabbit hole.
I need Human Resources to contact me asap! This is getting a little ridiculous now
Does anyone at Avenue Corporate even see the consumer posts on here????
Re: !Order# 04443176 and Order# 04485621
KS
Kristina Stephens
Tue 11/13/2018 1:43 PM
Sent Items
To:
customerservice@ avenue.com;
Good afternoon! Did anyone even bother to read my email. I know my packages and all of my orders were delivered!! I am NOT disputing that. I am extremely upset you have NOT shipped me the 4 pairs of ugly Christmas sweater earrings I ordered!!! I received all of my Ugly Sweater Pins! However, I have also received 4 ugly Christmas sweater pins which shoykd have been the ugly Christmas Sweater Earrings!!!! I WANT MY 4 PAIRS OF UGLY CHRISTMAS SWEATER EARRINGS!!! THESE ARE CHRISTMAS GIFTS WHICH I AM GIVING ALONG WITH THE MATCHING PINS!!!
I am demanding to speak with a manager!! Thank you,
Kristina Stephens
918-691-XXXX
From: customerservice@ avenue.com
Sent: Tuesday, November 13, 2018 1:02:36 PM
To: kxxxxx@xxxxxx.com
Subject: Re: !Order# 04443176 and Order# 04485621
Dear Kristina,
Thank you for contacting Avenue!
We have reviewed the order #04485621 and we are glad to inform that the package has been shipped.
We have reviewed your information and the tracking number shows that it has been delivered as of November 8th by FedEx. We kindly request you to look at the premises and verify if it was left overlooked. However, the carrier, on occasion, updates information on their website before delivering.
You can find the tracking status and details in the link below:
fedex.com/apps/fedextrack/
Our sincerest apologies for any inconvenience this may have caused you.
If you would like further assistance or have any questions, please feel free to contact our customer service department.
Thank you for choosing Avenue.
We wish you a great day!
Diana,
Avenue Online Customer Service
US and Canada: 1-888-843-2836
International: 1-925-273-6992
6:00 AM-Midnight ET.
To: customerservice@ avenue.com
Cc: customerservice@ avenue.com
From: kxxxxc@xxxx.com
Sent: Nov 08, 2018 at 10:59 AM CST
Subject: !Order# 04443176 and Order# 04485621
Dear Customer Service Dept-
Please see below. I placed two orders with your company.
The first one Order# 04443176 was placed on 10/20/2018. I have received everything from this order EXCEPT FOR THE Ugly Sweater Drop Earrings ( Item# 162703835 / Sku: 16146709 ) I called and spoke with a Customer Service Representative on 11/5 and let them know these earrings were not received. The male CSR told me one of the orders for the earrings were cancelled and the other one would be shipped out that day if not the next day. I was very angry. I DID NOT cancel anything it was on Avenue’s end. He asked me if I wanted to order the paid of ugly sweater earrings again and I said yes and provided him my Avenue Credit Card number.
I placed the 2nd Order# 04485621 on 11/04/2018. Please see the attachments.
I received every item from this order. Yesterday, 11/7/2018 I received the first part of the order. Today I received the 2nd part. Today when I opened up my FedEx package the two white boxes in there have a sticker on them stating they are 10/5 HOL DEER SHIRT PIN. Color: Multi, Product ID# 162703836, PO: 185864, Size: One Size.
One the receipt inside the FedEx package it shows I ordered QTY of 2 Ugly Sweater Drop Earrings @ $6.00 each. Item# 162703835 / SKU: 16146709.
To sum this up, as of today, I have not received any pairs of UGLY SWEATER EARRINGS!!! I feel this is unacceptable. I am one of you loyal customers who has never been late on any of my payments. I would like my earrings. I am missing a QTY of 4 Ugly Sweater Drop Earrings and would like them shipped to me immediately. Both of the customer service respresentatives I have spoken with have told me this is a issue with the wherehouse not having the correct ITEM numbers. I don’t understand this. I am sure that I am not the only one this has or is happening to either. Please make this right. These are Christmas Gifts!!
I was FALSELY accused of stealing boots in the Houston store on 7740 FM 1960 today. I wore my Guess boots into the store and out of the store.
This is a letter I just sent to the customer service rep:
Stephanie,
I talked with Jose tonight and am returning the underwear and bra that I didn’t order tomorrow. This is not my problem. I didn’t cause this mess, so I asked him to refund the $180.25 to my account. I should not have to wait for you all to receive this stuff you sent me for you to send me MY order. So…I will just find somewhere else to do business. I think I may have a couple more orders coming, so I will refuse those also. When all the dust settles, I will want the Avenue account I just opened to be closed.
I am very disappointed in Avenue and won’t shop here again. I’ve spent A LOT of money in this store, but it has become unreliable.
Dr. Paula E. Griffith
paulagriffith75@ msn.com
281-229-XXXX
I feel your pain, Paula! I, too, have had a nightmare of a time getting refund for items I have tried to return via the store twice and then through the mail. I will never shop at Avenue again. Hope everything works out for you!
i have had a “less than stellar” experience with Avenue. I have been trying to workout this situation since CHRISTMAS of last year and both AVENUE and COMMENITY have been LESS THAN HELPFUL. In FACT they have been extremely harmful. i have contacted the district manager for my area and others and i have to say that i have been severely disappointed
Hello, I’m writing to you today in hopes of getting help with a purchase I made a few weeks ago and I’m very dissatisfied. I have been a loyal Avenue customer for many years and also a loyal cardmember for over 7 years now. I finally gave in and gave Avenue a try in their bra department. I purchased 4 to go on vacation. First 3 days in the underwire popped out of the bra and begin poking me. I decided right then not to use the others I had purchased. All others are new with the tags. My local Avenue store claims we are not allowed to return or exchange. I’m extremely upset due to the cost of these bras. Please tell me you can help me figure out a reasonable solution. Thank you
HORRIBLE QUALITY IN THEIR BRA DEPARTMENT!!
i have had a “less than stellar” experience with Avenue. I have been trying to workout this situation since CHRISTMAS of last year and both AVENUE and COMMENITY have been LESS THAN HELPFUL. In FACT they have been extremely harmful. i have contacted the district manager for my area and others and i have to say that i have been severely disappointed
I, too, was told at the Avenue store that they had to “call in” to customer service in order to make the return, both times I went to the store, a week apart, they stated that their “system was down” and couldn’t make the return. Ugh. I’m still waiting for my refund despite sending my clothes back 2 weeks ago. NEVER SHOP Avenue again. No way! Too easy to shop with reputable retailers online that make shopping easy, not a nightmare!
I visited 3 of your Avenue stores between July 10 and 11, to find something to wear to my mom’s funeral, which is to be held tomorrow, July 12, 2018. At the third store, the Medford, Massachusetts store, I found 2 pair or pants and a top, paid for my purchases and was on the way out of the store when I saw another pair or pants that I wanted to try on. The girl let me in the dressing room and said I couldn’t bring the bag into the dressing room and she would leave it at the desk. After I tried on the pants, I went to the register to purchase them and a necklace and I asked the girl where my other bag was and she had no idea what I was talking about. The girl that let me in the dressing room, came to the desk and said she left it at the desk, but it was no where to be found. They then started speaking to each other in Spanish, which I found rude, as I don’t speak that language but I just needed my bag. Anyway, the girl at the desk said very rudely, “there is nothing I can do about it” and I said what do you mean, I paid over $90 and you are telling me you don’t have my purchase and too bad for me??? She then proceeded to call someone from your organization who gave me my money back but I didn’t want the money, I NEED the pants!!! She then looked on her register at purchases that were made after mine and called one customer to see if she took the bag but she never answered and so the clerk said there is nothing more she could do. She never once said let me see if I can find them in another store or tried to order them on line for me. She was rude and without compassion. I called when I got home and asked if she had heard from the other person and she said she had not. I called throughout the day and they never heard from the other customer. My last call, around 6 p.m., I asked for the girl I had been speaking to all day, her name is Jasmine, but the manager answered and told me she knew about the situation so I needed to talk to her. She too was rude and without compassion. She told me the customer never called and I asked her if she would try again, that maybe she doesn’t listen to her voice mail all the time, and maybe she will pick up. Her response to me was “we have called various times and left messages and I am not going to harrass that customer”. I know for a fact they only called her twice so there was no harrassing going on and what about me???? I am a customer too and it was my clothes that got taken!! I asked her again to please call her again in the hopes that she would answer and she said “I will call you back if I hear from her” and then she hung up. I am a LONG time customer and I have NEVER been treated like this in any store. I also asked to talk to the District Manager to see if she would overnight the pants to me and was told she was not available. I am saddened and disgusted with my treatment at your Medford, MA store. At a time when I really needed compassion, I got no help whatsoever. This experience has left me with a bitter taste in my mouth and I truly do not want to shop at your store anymore. I have tried in vain to speak to someone in your customer service department but I was told I can only fill in a complaint and someone might get back to me in 3 to 5 business days. I need help now, not in 3 to 5 days. I am so offended as to how you run your business!!!
the pantyhose no longer fit.
I have tried ee to short in seat. and eee come to my neck and are to short in the seat. the back seams are to low on my thighs. I have been buying avenue stocking for 9 years and never had any problems until Nov ,2017.
I know that you changed company of cause of the fit of the stocking please go back to the old company, if not I may have to come back to hanes. I buy 9 pair of stocking each and every month. and I have been complaining for 6 months.
thank you in advance
Jennifer willimas
I would like to receive a call from human resources so I can make a formal complaint against the store.
I am a ex-employee at The Avenue and I am being denied my payroll check. I would like to find out how I can file a grievance.
I have never in my life received such bad customer service. I was sent a top that I believe the arms were sewn in backwards. I looked at the return slip and it was almost totally white. Took it to the post office and it was unscanable. I called last Tuesday the day I received it and was told it would be 3-5 business days to get a new return slip. A week has passed and I called today and they said they would send it today. It never came. I called tonight and the supervisor Rod said he would have to order it again and it would take another 3-5 business to submit the request. This is ridiculous! Are you trying to outwait me until it’s too late to return it? I was told there’s no corporate office and that basically I’m screwed. If I don’t get a return slip in the next day, I’m calling Corp and talking to the CEO and I’m writing a scathing review on the internet about this terrible company. I want answers!
yes! Same here! This company is awful!!! Zero customer service, antiquated policies. Ge t with the program Avenue! It’s almost 2019 and you are still operating in 1983 ways. Ugh.
Please respond tp me regarding item #22710064 Daysheer panyhose they are no longer true to size. Phyllis Wheaton email pwheaton18@ gmail.com Thank your
Avenues has the worst manager at Montebello, Ca. Went there on April 17, 2018. Showed her that a brief had fallen apart on side seam. I asked for for number of customer service. She went to brief area and brough a brief. Asked me if i had a sales receipt. And that my brief was a discounted item. I adked her what was she going to do for me. She contined to say my brief was discounted. Never offered to replace or sell me another one. I asked her was i suppose to keep ever receipt. She said no. Do i have a receipt. It was obvious she was not going to do anything. Called corp offoce. Told me that her district mgr would call me. Here it is Friday. No one has called. Consumers, what do think?
I was at the avenue stor San Leandro ca On Monday April 2nd 2018 I fell to the floor on my right side,right shoulder and right hip I went to The doctor April 3rd 2018 because I was in extreme pain I called the Avenue store San Leandro ca and spoke to the store manager and I told her to make a claim she told me that she would make a claim I called Avenue customer service and they told me that the district office would call me no later than the 13th Of April I haven’t heard back from them as of today April 14th 2018 Please Have Them Get in touch with me Please
Good afternoon I recently visited your store and Maple Heights Ohio I was there with my 2 month old baby and he became very fussy and it was time to nurse him and I wanted to know if I could use one of the empty rooms to breastfeed my child and the manager of the store told me that I couldn’t do it there was no one else in the store there was only myself and somebody at the counter this sounds like discrimination to me
To Whom this May concern, my daughter lives in San Diego, can in a beautiful apt complex, 3 bedrooms. The roommate purchased a brand new wood bedframe from Ikea, it was invested with bedbugs. Her parents had to pay 950 to exterminate their apartment. They didn’t realize it was the wood bedframe they came back again, they came out and sprayed, and realized it was the bedframe. The girl through bedframe in garbage. I went on line because I didn’t believe it was true. To my disbelief Ikea has been having a bedbug issue with there brand new wood bedframes for over a year and refused to take responsibility for it. That does not say much for the integrity of your company. This should be looked into and resolved quickly!!