WalMart Corporate Office

WalMart Corporate Office Address

Wal-Mart Stores Inc.
702 SW 8th St
Bentonville, AR 72716

Contact WalMart

Phone Number: (479) 273-4000
Fax Number: (479) 277-1830
Website: http://www.walmart.com
Email: Email WalMart

Executives

CEO: Michael Terry Duke
CFO: Charles M. Holley Jr.
COO: C. Douglas McMillon

WalMart History

Wal-Mart Stores Inc., usually just called WalMart, was founded by Sam Walton in 1962.  Walton opened a WalMart Discount City store in Rogers, Arkansas.

By 1967, the chain had 24 locations across Arkansas.  In 1968, stores were opened in Missouri and Oklahoma.

In 1970, the Walmart corporate office and distribution center was opened in Bentonville, AR.  The company also went public the same year.

There were 1200 Walmart stores by the companies 25th anniversary in 1987.

In 1988, Sam Walton stepped down as CEO and was replaced by David Glass.  In 2000, H. Lee Scott took over as President and CEO.

By 2005, there were 6200 stores worldwide.

Walmart currently operates nearly 9000 stores under 55 different names in 15 countries and is the largest retailer in the world.

 

 

{ 486 comments… read them below or add one }

John January 16, 2015 at 1:40 pm

In November of 2013, I slipped and fell in a WalMart store located in Las Vegas. The fall occurred as a result of liquid dish soap that according to the assistant store manager had been ” squirted on the floor by a child” . I broke a tooth,had several chipped teeth,injured my neck,lower back. After hearing nothing for weeks I contacted them. They put me in touch with Sedgwick, their insurance carrier. I was given a claim number of 7042868.They told me not to worry, everything would be resolved without an attorney. My out of pocket expenses exceed $1,000, none of which have been paid. The adjuster, a Sue Szanfranowicz, requested a a medical release form, which I mailed to a Chicago,Il. law firm at her request. After hearing nothing I contacted her in October,2014. She claimed she had received absolutely no paperwork. On Oct 9,2014 I mailed a complete set of records in my possession to a Lexington, Ky. an address she requested at that time. She called me on November 13, 2014 and said she had still not received any paperwork, saying she would check back with me in one month. I waited until January 9.Not having returned my call I called and left a message requesting a call back. Not having the call returned.I called her on January 13. I inquired as to why she had not returned my call, her response was ” so I didn’t call you, so what”. She went on to say she had still not received any paperwork. When I offered to hand deliver the paperwork her response was ” we don’t divulge our location.” At this point I wished her a good day,said goodbye and hung up.
Their (Sedgwick) job is to stall long enough so you just go away or 2 years so that you can’t sue
Bottom line is, should you be injured due the negligence of WalMart, DO NOT TRUST THEM. Do as I am doing RUN, DO NOT WALK to a personal injury attorney…

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John January 16, 2015 at 5:35 pm

I’m uncertain how you are using the word “moderation”.

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JerryPgh January 13, 2015 at 6:23 pm

Tried using gift card exchange………………….waited three days for a .01 credit to be made to my checking account for verification. Nothing happened so i replied to Walmart email tnat told me the transaction would be complete in 2hrs or could be as ling as 48hrs or longer????? Question: how long? Their reply was i did something wrong. So i tried it again and waited 48hrs. Tried to find a phone number to find out what i’m doing wrong…..there isn’t one. Called every Walmart number I could find and when I got lucky and talked to a real person they did not know what I was talking about or couldn’t help me and transferred me to another number sometimes the last number I talked to. I was so frustrated I called my local Walmart and talked to a Manager named Jake (from Century III Mall, West Mifflin, Pa…..The first person I talked to with a brain and who really wanted to help, I thank him. He told me to call im back in 20min……………I did. He got me the number for Walmart Cardcash which is not listed on the website. I called that number and I was told again by a computer that I was the 29 person in line????
If you want a successful promotion get yourself enough operators.
List a phone number on your site.
Make sure you have a way for customers to check their status.
Make other departments aware of the program.
Make sure other depts transfer customers to te right area.
Sef from Customer Service………….useless
Steve from Corporate Office………………useless
Anika from Proirity Assistance……………useless
Switchboard from Corporate Office …………ignorant
Soraida from Priority Assistance………….helped me file a complaint/ helpful
Jake from local Store…………..only person besides Soeaida who was professional and is worth a salary.
Numbers I called and still have no answers
18885375503
18009256278
4792734000
4126553404
18002274214 this is the number with the 29 person before me wait???

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Dibenedetto January 13, 2015 at 11:32 am

On 12/08/14 I was shopping in your store number2286 and fell after tripping on a pallet and landing on another on your overcrowded cluttered front end and hurt my right knee and shoulder as well as my left hip there were numerous witnesses including 2 employees who told me to fill out a incident report which I did fast forward the claim number is7364010 I went to a walk in clinic but couldn’t be seen because my private union insurance won’t cover this type of injury. I told this to cmi and even though the incident is on store video was told by Michael Johnson a case manager for cmi that they felt Walmart was not responsible and he was cocky about it I’ve missed 3days of work so far and am still sore. I’ve written a letter to Greg foran and haven’t heard any reply yet all I did was shop in your store and now have all these problems. I’m trying to solve this without getting a lawyer and sue walmart as it is time consuming and costly in the meantime I’ve been urging all my friends family and church congregation not to patronize your stores I am know in the process of contacting a local news station as well as local radio stations and my Suffolk county legislators on walmarts attitude toward customer safety and it’s lack of concern with all the competition out there

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u dang fabu January 11, 2015 at 1:35 pm

Phuck walmart. Lazy rude people work in customer service. Jackoffs!

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u dang fabu January 11, 2015 at 1:36 pm

Way to go udang! How right you are.

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Steve January 10, 2015 at 9:24 pm

The Wal-Mart Store in Silver Springs Shores, Florida the Manager RITA needs to be replaced ASAP I have been in that store twice and I spoke to RITA about there not being any under 20 items lane being open. And she was PROFESSIONALLY SNOBBY. I’m an ELECTRICAL CONTRACTOR and I HAVE WIRED 3 SUPER WAL-MART and I never complain I understand how some business goes unfortunately me operating a ELECTRICAL COMPANY. But I have never ran into any DEPARTMENT HEADS OR STORE OPERATORS. I have dealt with a lot of Wal-Mart big guys in better words. RITA has put the ICING ON THE CAKE. I myself want her to be FIRED NOT DEMOTED RIGHT OUT A TRUE PINK SLIP OUT THE DOOR. I’m only one shopper now but I guarantee that every person I do business with or talk to I will tell them not to shop there. I hope this reaches the right person. There is a lot of people qualified and need a job and will not do that and be grateful they have a job this time and day. Please take time to read. Have a good day.

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Latasha Lewis January 2, 2015 at 9:12 am

I will never shop online with this company and I will be posting to facebook as well about my bad experience with your online company.I am calling and filing a complaint with the Better Business Bureau to let them know about the way walmart conducts business. I was thinking that it would be easier for me due to me working from home to place an online order with Wal-Mart. Wrong! I order an item and paid extra to make sure it it got here before Christmas. Well I never received the item and called to inform wal-mart and they gave me a big run around. Here it has been a week later and still have not received the item and now they still sending me through hoops to get my money back. Spent the whole day after Christmas on the phone with them and my credit card company and not once did they say that I would need to do a police report now here it is seven day later and they telling me to file one. Then after that they telling me that I still might not get my money back.

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Janessa January 5, 2015 at 10:30 pm

Omgosh i’m having a similar issue i have already waited 7 days to get my money back and i called again tonight (my 5th call) and i was on the phone for 35 minutes getting run around for them to tell me i have to wait another 7 days and then i kept insisting to talk to a manger and then he put me on hold for about another 5 min then hung up on me.. So frustrating!

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formerloyalcustomer January 1, 2015 at 3:57 pm

I had a WalMart money card for 2 years and my account was closed because I questioned a red box charge this fake supervisor who couldn’t even spell his name called Louie said I didn’t have a choice …..in other words f!$k you and your loyalty I never requested to have my card closed he said he had to do it for my protection I told him no I will deal with red box because mistakes happen and i have money on the card I desperately need again telling me I don’t have a choice worst customer service ever for that I m never shopping or dealing with Wal mart again and I suggest this for everyone I m even talking to a lawyer.

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Bruce December 31, 2014 at 8:20 pm

I am done with walmart. I spend about 2500.00 a year there but when I heard they contribute to al sharpton’s racist organization . Not with my money . I have many like minded friends as well who will not be shopping there anymore. This message is spreading like wild fire from other people on Facebook as well.

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Rebecca McCutcheon December 30, 2014 at 4:12 pm

On 12/9/14 I purchased a 1.7 cu. ft refrigerator from your Moundsville WV store(store #2852) for my 13 yr old son for Christmas. As some families do I purchase my kids several small items and one big…this refrigerator was his big item. Christmas morning he was very excited to get his refrigerator and very promptly took his refrigerator to his room even before finishing opening his other gifts. He hollered for me to please come here..when I entered his room he said Dad where did you get this at? and pointed to his refrigerator. I was so appalled, shocked,embarrassed and very angry at what I saw. His refrigerator smelled very badly of cigerettes and beer when it was opened and it was very dirty with biker stickers on the outside of it ! I got up early the very next morning and went to the Walmart where I got it and asked to speak with the store manager..the cashier advised that she would call” him” but he probably would not come down he always has “her” come down. She arrived and asked what the problem was..I explained the situation as I just did above and her response was” Oh stuff like this happens from time to time”..there was no apologies as a matter of fact very rude.. the name on her tag was Robin. The other customers around me were just as shock for the lack of compassion. She just told me go back and get another one. Really?..this is how you treat a customer that just explained how upsetting experience was? I think she should have put herself in my place. What if it was her child that opened such a horrible gift Christmas morning.. I would say her reaction would be different. i was stopped in the parking lot by customers I didnt even know that witnessed it telling me how horrible they felt for me and I should contact the local news. I just feel my whole experience the day after Christmas was uncalled for and could have been handled so differently. Maybe you can have your store managers take some classes on how they can be more available when they are requested and whoever Robin is give her some customer service classes!

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Noel December 30, 2014 at 12:58 pm

It has come to my attention that Wal-Mart is actively supporting Al Sharpton’s NAN organization. How can you support a race baiter like him who advocates blacks to kill white cops?! I will never do business with your store again!

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Becky Friend December 30, 2014 at 8:27 am

On 12/9/14 I purchased a 1.7 cu. ft refrigerator from your Moundsville WV store(store #2852) for my 13 yr old son for Christmas. As some families do I purchase my kids several small items and one big…this refrigerator was his big item. Christmas morning he was very excited to get his refrigerator and very promptly took his refrigerator to his room even before finishing opening his other gifts. He hollered for me to please come here..when I entered his room he said Dad where did you get this at? and pointed to his refrigerator. I was so appalled, shocked,embarrassed and very angry at what I saw. His refrigerator smelled very badly of cigerettes and beer when it was opened and it was very dirty with biker stickers on the outside of it ! I got up early the very next morning and went to the Walmart where I got it and asked to speak with the store manager..the cashier advised that she would call” him” but he probably would not come down he always has “her” come down. She arrived and asked what the problem was..I explained the situation as I just did above and her response was” Oh stuff like this happens from time to time”..there was no apologies as a matter of fact very rude.. the name on her tag was Robin. The other customers around me were just as shock for the lack of compassion. She just told me go back and get another one. Really?..this is how you treat a customer that just explained how upsetting experience was? I think she should have put herself in my place. What if it was her child that opened such a horrible gift Christmas morning.. I would say her reaction would be different. i was stopped in the parking lot by customers I didn’t even know that witnessed it telling me how horrible they felt for me and I should contact the local news. I just feel my whole experience the day after Christmas was uncalled for and could have been handled so differently. Maybe you can have your store managers take some classes on how they can be more available when they are requested and whoever Robin is give her some customer service classes!

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Tina Beverly December 27, 2014 at 9:22 am

On December 2,2014 I was shopping at my local Walmart in Asheboro NC. I was needing some assistance with locating information about a flat screen TV and a Wii. When I approached an associate to ask for help, all I got out of my mouth was “excuse me’ when the associate rolled her eyes at me as she was turning to look at me and did a deep breath. I said “never mind I would find someone else to help me”,but I was so ticked because of her attitude that I emptied my cart,went to the customer service desk and told them about the incident. I told them that it was just Dec 2 and that the associate had 23 more days til Christmas ,that her attitude could ruin other customer’s shopping experience like mine. I told them that this Walmart just lost a big sale and left and went out of my way to another Walmart in a nearby city for my purchases. Then my daughter order a coat from Walmart’s website. It arrived on time( but without any paperwork or packing slip) but the coat was missing a button, 2 buttons were hanging on by a thread and 1 fell off as I tried it on.. Now I have to make another out of my way trip to Walmart to return the coat which I am not happy about. I will not shop at the Walmart in Asheboro NC again nor will I purchase anything online. If I want to shop at Walmart I will go out of my way to a nearby city , which I do not plan to do often. I will find another store for my purchases locally. I was a frequent Walmart shopper but not any more!!!!!!!

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B. Dal December 24, 2014 at 8:23 am

Son and wife went to buy a lot of items in Walmart and forgot they had 2 items in bottom of cart and the security guards grabbed them when they walked out of the store- told security they just forgot the items and that they would go back in to pay but they called the police instead and got arrested-moral of the story never forget anything on bottom of cart or Walmart will have u arrested-will never shop their again.

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b.bailey December 28, 2014 at 7:32 pm

You know you can file a law suit against them and here in Athens alabama they had a guy arrested for a 28 cent dough nut and walmart is the sorriest. Place to shop their products are out dated and they charge you a lot for it

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cherpy December 22, 2014 at 4:58 pm

I ordered all my Christmas gifts on your website and was told they would be here the 19th,well it is the 22nd and I am missing 11 items out of my order first I paid shipping to have them here in 3 days and that is so wrong second they sent an email saying one item was on backorder the day it should’ve been here so this is all the things I have for my kids this Christmas and now there will be nothing thanks so much for making this so much more stressful than it is in the first place

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charfonya January 1, 2015 at 4:01 pm

First I hate going walmart. I be looking like bum to. 7/14/14 I went through the automotive cuz i dont like talking to people Cuz i got dis businesses it requires me to look as a bum. Anyway back to the first incident my seven yr. Old daughter wanted a TV I brought her d TV do lost prevent grabbed me up and I was pinch nerves n my neck he grabbed my TV dat I just paid for I got two witnesses and begging me to not let them treat me like that the cashier pushed the button she knew I paid but this fool didn’t do his homework. I couldn’t left anyway because the alarms was on it. I turned around it took him forever and I talked one of the mangers and they do not care. 12/24/12 doing a little last bit shopping I order my kids stuff from amazon. While I was leaving the store my daughter and i. A walmart greeter tried to take my bag because i didnt show him a receipt. D way it is by the phones you have to go behind d walmart money and steal the keys to open the phones. I have pinch nerves in my neck and he hurt me to where I had to go get help and had to go the doctor to give me meds.the hospital didn’t give us nothing for pain the police who came to take a report was racists also. But I’m Goin get his name. I’m sick of them they never caught me doing nothing in there store. Now my neck shoulders and back killing me now. They haven’t called me are anything my 7yr a phone. It used d navigation on it. It got me texas but win came back it was broke.

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whatareyoutalkingabout January 7, 2015 at 10:47 am

Couldn’t make heads nor tails out of your post! With all the “dis” “dat” “d” “I be”…If you would just write your complaint without all the goofy talk, people might sympathize with your problem, if they could understand what you’re saying. Don’t know what businesses you have that requires you to look like a bum though. So you were grabbed (at a store that YOU HATE) on 7/14 and got pinched nerves in your neck. But then you went back – to the SAME STORE THAT YOU HATE, and you get grabbed again, and it hurts your neck again. Nobody helped you and the “racist” cops would’t help you. It’s everybody’s fault but your own! Ramble, ramble, ramble…

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L. Adrianzen December 22, 2014 at 11:57 am

I have been contacting customer services representatives since December 11th regarding a futon that I ordered on walmart.com on December 6th at the sale price of $99.00, totaling to about $106.00 and some change. I have been lied to consistently about the shipment, then treated like a thief by the customer service manager Malian (Refused to give me his manager’s name. Said he did not have a supervisor). In my effort to retrieve the Futon product that I ordered, I have called the 1800 customer service six times. On December 13th, after contacting a representative at Walmart.com named Desiree, my card was used at Olive Garden in San Francisco and J.C. Penny in Texas. Now, Desiree was nice and appeared to be helpful by submitting a special ticket to get my order shipped out. (This was not done by the first representative that I contacted on December 11th). However, after speaking with Desiree, I still had not received the product and my card was used all over the U.S.! After being contacted by CHASE, I had to cut up my card. That was seven days after I ordered the product on December 6th! I have the emails from my bank to support this fact, making it a necessity to cancel my card. Afterwards, I continued to contact walmart about the shipment of my order. Eventually, I spoke with a supervisor by the name of David, I believe on December 18th. David promised to give me 20% off of the product because of the tardiness of the delivery and said he could cover the cost of shipping to my house if I call back with a different card to cancel the order and reorder the product. Considering that they said the product was on the way, I continued to wait for the product. However, on December 20th, I still had not received the product and called the 1800 number about the product and was told it was delivered to the store that morning. I went to the store and was told that it had not been received yet. I called this morning, 12/22 and was told that my card was declined on December 20th, when an attempt to ship the product was made. Mind you, I was told that morning that the product was delivered to the store in Glenwood, IL. I had borrowed a truck for the 2nd time and attempted to retrieve the product from Glenwood. When I talked to the store representative that morning, it was my understanding that the charge had cleared my account, the product had been shipped and was currently in the store. Standing in the store in Glenwood, I was told that the product was not there. After insisting that Walmart.com indicated that the product was there, the store representative indicated that the order might need to be processed in receiving and they did not know how long that would take. Again, after two days, I contacted customer service and was told that the product was not shipped because my card was declined on December 20th! Frustrated, I asked to speak with a manager. The young lady refused to put me through and stated that I should go to my checking account while she was on the line even though I continued to ask to speak with a manager. After learning that my card was declined, then the young lady switched me to a supervisor by the name of Malian. This manager was nonchalant about the prior incidents and no responsibility about the frustration and confusion that I had experienced. His attitude was insensitive and patronizing to the point that he indicated he “PERSONALLY” felt I did not have a complaint. In trying to get the product, the manager, Malian insisted that I must pay the increased current price of $129.00 and that he would not honor David’s suggestion of 20% for the delay and time I have wasted in dealing with this situation. Malian said the card was declined and he “PERSONALLY” does not feel I should receive the discount. In addition, he explained that he does not have to honor the discount because it is up to the next person that receives these notes as to whether or not they have to honor the request. Malian’s attitude and treatment of a customer was unacceptable. I have been calling for weeks now and would have willing to give another card number to the representative that I spoke to on morning of December 20th!!!!! However, that representative lied to me and told me that the product was in the store. At that time, I’m thinking the charges have cleared and my product has been shipped and received. On the contrary, now I learn that not only does your managing representative have no empathy for that drama that a customer had to go through to receive a product, but I find that I am treated as if I tried to steal something from Walmart by your customer service supervisor Malian! WHAT CUSTOMER SERVICE?!?! I HAVE YET TO RECEIVE ANY!
It seems that big companies like YOURS, where the company representative is a just a voice over a telephone, hire representatives that are insensitive and unbelievably nonchalant about the situations that they put their customers in. Malian was arrogant in the fact that he couldn’t be reached, contacted or receive follow-up consequences for his behavior. What a shame!
While I may not be the richest customer, I do have a voice. In addition to spreading the word about Walmart representative, as a school district representative that purchases items on behalf of my district, henceforth, I will do my best to utilize supplemental companies such as Oriental Trading, Positive Promotions, Staples, etc. Furthermore, I am filing complaints with consumer-action.org, business consumer alliance and of course, the Better Business Bureau. The behavior Walmart representatives during the Christmas season is reprehensible. You should be ashamed of yourselves!!!!!!

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Iris wattenberg December 19, 2014 at 7:01 pm

I will never order anothe thing from Walmart ever again! I order a mini iPad on line and never receive it. FedEx conclusion was that it is lost item . But that is not good enough for Walmart! I most have a police report . the police said they can’t gave me a report. I never signed for the package it was supposedly was left in front of my door but yet I never received it and I’m responsible for the mini iPad. Where is the justices in this. It is the holidays I’m suppose to be happy not all upset . First of all I feel any item over a hundred dollars should require a signature not left in front of your door where anybody can take it. Even the delivery person can say anything.! I will tell all my family and friends not to shop at any Walmart. Now a little girl will not have her mini iPad to open for the holidays ! Thanks a lot Walmart cuz I don’t have enough money to purchase other mini iPad .

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Aqua December 22, 2014 at 10:07 pm

um, this is not Walmart’s fault! Have you watched the news?!? Thieves are going right on ppl’s porches & stealing packages right off the porch! They follow a UPS or Fed Ex truck! Police so can give you a report too.

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Zaphod December 19, 2014 at 10:46 am

Walmart has pulled a bait and switch. I received an email for that stated that the price was $404.99 Schwinn 270 Recumbent Bike, Black. When I clicked on the link in the email the web price is $484.98! I have screen shots of both the email and the web site.

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Carolyn Holland December 18, 2014 at 5:26 am

I went to you store in Amarillo of Tascosa Road and Amarillo Blvd. I parked in the garden department …went into to grab 2 stockings go my great-granddaughters…There were % people in front of me with 1-2 items in there hands too….The cashier Kim…didn’t get last name…was working …I asked her could you get some help as now there were 15 people behind me…She called and got a manager she she was waiting on so she could finish the transaction …and needed a managers key….That lady did what she needed and took off out of the line of view before we knew it..I asked again after 15 minutes with 5 in front of me ??? Can you call and get some help there are 15 of us in line!!! She acted like she didn’t hear me… after almost 20 minutes I got up there the check out ….I asked her were the other helper went to she said I don’t know…Then I asked her what her name was …SHE SAID I DON’T KNOW !!! I then said that is your manager and you don’t know her name ??? I then told her I don’t believe you…and I will go and find out !! I left walked to the front and asked a guy to call a manager up front….. then as we were walking I saw the lady that went back to the garden center…I walked up to her a man in a suit and mother very well dress employee and another woman I have seen there ,,I know was a manger…I as what she high tailed it out of the garden center when she knew there were over 15 people standing in line??? I was told she was running the front end of the the store…I then asked why she only had 4 checkers d Stephanie if the girl in the garden center knew here name and all of the mangers looked at each other like I was nuts and said why yes she does…. I told them I as her and she told she didn’t know you name….they all looked confused…Told the they just lost my business will be going to another store….I don’t like being lied to…so since I parked outside the garden center I walked back and stopped to tell Kim …I don’t like to be lied to and your a lier….you did know that lades name …Then told her God doesn’t like people that lie….The line of people that were still standing in line starting clapping…SERIOUSLY HIRE SOME HELP….KIM IS A LIER AND EVERYONE GOT TO FIND OUT THE TRUTH..
An ex customer of Walmart…there are other stores in this town that are a lot nicer and do lie to the customers.
BYE WALMART !!

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sharon December 16, 2014 at 2:25 pm

I got a ipad mini 3 at walmart in sierra vista az and it was to come with a $100.00 gift so i but it on layaway and was told i would get the gift card when i put up the ipad.on dec.3 i did pick up the ipad but it was the ipad mini and not the ipad mini3 the csm gid fit the poblem and we got are gift but now for two weeks the zsm marable says we should not have gotten the gift card so i am tacking all of the gift i got my faimly back to walmart and i will never shop in a walmart again.i would like to thank walmart for marking are chistmas a nigthmare

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Patty December 14, 2014 at 3:41 pm

I know people who work for Walmart in my area & they treat they’re employee’s like SHIT! Someone needs to straighten out upper management. Like under cover boss . They have bad attitudes . if someone calls out one person has to all thry’re work too. you need to alternate your holidays too ! One person should NOT have to work every holiday! You know like work thanksgiving get Christmas off . Some people have little one & they cant spend them with they’re kids. Your employees are people too if you give respect you get it back . Im sure you will encore this .

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be smitn December 12, 2014 at 11:42 pm

I called the Walmart on smiley to check on my pick up date for my television because I didn’t receive an email. I talked to customer service she didn’t know what I was talking about. I asked for her manager , Heather got on the phone and very rudely told me that I needed to call the 1-800 Walmart and hung up. I spoke with Zack at 1-800 he asked for my information and told.me that he could not track my information and told me to call to the store that I prepaid for the television at. I advised Zack they sent me to them and I was getting the run around .Zack reply to me is there anything else I can help you with. Your supervisor was my response. According to Zack he was not authorized to transfer or give me the name of any supervisors. I and refused to let me speak to any one else. I called to customer relation and spoke to Larissa, I explain how rude the store and 1-800 was and all I wanted was information regarding my prepaid purchase on Thanksgiving which was over 3 weeks ago. She was cut of the same cloth as all the other rude employees at Walmart. These are the most rudeness of all customer service people that I had ever had the experience of speaking with is the whole company rude?s rude. Larissa told.me that she could do nothing,
I reminded her that my complaint included bad customer service and insisted that she take my complaint . I asked if she want my address for u can get a response , she responded if I wanted to. Walmart I didn’t want this for nothing.i want information regarding why I didn’t receive a email back . Walmart there are several good customer service training available for your staff such as fish and magical I strongly suggest that you invest additional training into your staff, because the tone of a person voice represents the company. And I need to know about my prepaid purchase
I

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Barbara Cameron December 12, 2014 at 11:24 am

I returned an in item to your Manchester, NH store on 12/5. I spoke to the storeo on Monday they told me 3-5 days to s show the credit on my debit card. I received a call from the manager after my complaint on this policy he told me 3-5 BUSINESS days and that it is on my bank to release the money to my account. I called my bank today and was told the credit was applied but then reversed IMMEDIATELY. I called Walmarts 800 number and it is out of service. I call the store and I am now told 10 days and they can’t imagine it was reversed it was my bank. I asked to have the transcation verified and they will do so. Basically when they feel like it, no urgency it is not their money. She was not even going to take the transaction information I had to insist she do so. I am done with Walmart this is ridiculous. What I returned was unopened, well within the 90 day window and I had my receipt

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Dolores davis December 12, 2014 at 2:17 am

I am very frustrated with Walmart Employees. I placed an ordered on the 18th of November, right after I got email from your company that it was paid I contact via email about this order# 2677035323610; the women said she will fix the old adress to new one to 2114 6th Ave Apt 4, Rapid City, SD 57702. But the item/Pokemon Movie was being shipped all over the state and last place I say was in TN. She place another order # 2677206335964 and promised it be shipped to new address and get a refund on the whole order and get rush order. But she didn’t fix the address again!!! So I called again waited over 1hr for services on the phone. So the guy placed another ordered and said I get the rush delivered. I get it by next week. I asked to speak to the manager twice and said they were too busy to help me out. The new # 2677062339424 and charged me $18.50 additional the what I already paid before of $14.26; I should be refunded $32.76. For both ordered. I should not have to pay for this her hurrends mistake that your employees have made, total lack of customer service on each order three orders your employees could not get rate in I had to pay five dollars to UPS to ship it from Spearfish to Rapid City so I should also given additional five dollars u from the $32.76 so new total of $37.76 is what I need to be refunded to my credit card.

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coleen December 9, 2014 at 11:04 pm

i ordered 2 sets of dishes. instead of sending them to the designated address, you sent them to me. they are a Christmas presents. when i called your customer service rep “hector” he said it was my problem and nothing he could do. now, how stupid is that? you did not send the order to the right address, and then you tell me it’s my problem? how are you going to fix this? Order Number: 2677021-945577

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Glenda Daniel December 9, 2014 at 2:43 pm

On November 10, 2014 my husband and I parked in the Wal-Mart parking lot on Mall
Ave in Fayetteville Arkansas. An L cart hit the front of our car causing by estimates of $750 damage. An employee had us fill out forms and took pictures of our car (2008 Ford Fusion). A day or so after we received a call from CMI leaving a claim number and stating that she had to view the video from the store before proceding. After contacting Wal-Mart’s corporate office last week we finally get a call back this morning December 9, 2014, with a report that she had viewed the video from the store and that Wal-Mart’s employees had handled the cart responsibly and from the video it did not hit our car and they are not responsible for any damages because they have commercial insurance. The Wal-Mart employee that moved the cart witnessed that he moved the cart from the front of the car, and the employee that took the pictures saw the damage where it hit our car. I have pictures that I took of the damage to the car when we returned home. If possible I would post them here. With Wal-Mart’s billions they could take care of damages caused by their property.

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darlene December 9, 2014 at 8:53 am

I purchased an item on 11/27 online after calling into Walmart.com to make sure that the offer that was in their ad for the Xbox with the $30.00 gift card was the same offer online and was advised I would receive the gift card but it would be in a e-gift card vs the physical gift card if purchased in store. I went ahead and placed the order for the product and never received the e-gift card. I contacted walmart.com via email and have been told both yes I would receive it and then no I would not be getting it. Called and spoke with a supervisor Devin and he was rude and said I would not and there was no one above him that I could speak to and that was the bottom line, I kept requesting for another supervisor and he told me that if the conversation kept getting repetitive he would have to hang up on me! What kind of service is this! I had the ad that stated a free $30.00 gift card with purchase, I purchase the item and paid for it and now the are not standing by their own ad! I emailed for a supervisor and was told it would be 5-7 days for them to call me back and it is now 9 days with no call.. I sent another email and was told sorry it is 7-10 days for the returned call. They are constantly changing everything. I have in writing via email that I was to get the $30.00 and then they came back in the email and said no I was not getting the card. I have at this point stopped shopping at Walmart and will not shop this store again unless they find a way to make up for this issue and the countless days and hours I have spent trying to get them to stand by their own ad.

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Cerene Peters December 5, 2014 at 10:00 pm

I made my purchase online Thursday, December 4, 2014. The total purchase price was $488.29. Online it showed my order would be ready today, Friday 12/5/14. I received a email thursday night stating i need to call customer service to confirm my order. I called Friday, they confirmed my order and said it should be at my walmart but I should call ahead. I went to walmart, they said i had to come back bc the site to store pick up didn’t open until 10am. I came back at 10, they were very disorganized with the site to store pickup, one lady was taking the order number then going to look in the back for the product. I waited at walmart for over an hour and they informed me my merchandise was still on the truck and I should come back Saturday. Right now, Friday Night, I get a email that my order was cancelled due to it being out of stock. This is very upsetting, how in the world can i place an order online and my account get debited if you don’t have the product. Is this a scam? Is walmart now involved in fraud and misleading the consumer? I call customer service and they say I won’t get a refund until 7 days! Again, what type of game are you playing walmart. You take my money, falsely confirm my product is on the way but then cancel the entire order and keep almost $500 of my hard earned money in which I can’t even go out and buy another one, until I get my refund. This makes me not want to shop at Walmart at all, and stick with Target and Meijer. Very bad business practice. I can live without Walmart and will start doing so.

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pat Joy December 5, 2014 at 1:14 pm

Change their ETHICS WALMART! I ordered on Cyber Monday a Samsung tv on Walmart.com at 5:30pm 12-1. Didnt think order went through ordered another 6:09 pm 12-1.Found out both orders went through 8228062-953093 and 8228062-986841. Received emails 5:46am and 6:26am 12 /2/14 thanking me for my orders tv’s on Cyber Monday was $319.99 plus tax I received emails 12/2 at 5:46am and 6:26am I will be sent email or txt when I could pickup my orders at the store in Sandusky Oh.. At 8:22am and 8:55am 12/2 received emails orders were cancelled Pickup email and cancellation email same morning??????.Never on other sites ordered on line and received order numbers to find out NEXT DAY ORDERS CANCELLED. Email said sorry for inconvenience if i was still interested they might be available at other store or home delivery. I called customer service and rep said if i found 1 they would do price adjustment. I found one in Elyria, Oh right away. I called customer service again now tv is $447.99. I called for price adjustment. Was on phone over an hour to to Rep’s that their English was not understandable. They both said NO WAY! Second rep only name he would give was Fernando no last name badge nu nothing. He said I NEED TO UNDERSTAND THAT COMPUTERS CANT KEEP UP WITH ORDERS! I SAID NOT MY PROBLEM. Customer service is ZERO. How can I have ordered Cyber Monday and got order numbers emails that tv’s ready to pick up soon. And that WAS NEXT DAY 12/2. Then Cancelled. I should been put on wait list or rain check. But I found the other tv Dec/2 8228063-202881 fast. Walmart made zero effort to solve this. This tv is $447.99 plus tax. I am EXPECTING TO GET PRICE ADJUSTMENT. It is ready for pickup 8228063-202881.They took my CYBER MONDAY AWAY. I could of found 1 somewhere else. I usually deal with HSN DEFINITELY A CLASS ACT! Maybe WALMART CAN LEARN FROM THEM! I am going through all the channels to get results. The FEDERAL TRADE COMMISSION, BETTER BUSINESS BUREAU,LOCAL TV ,FACEBOOK.How dare you take someone’s Christmas Wish Away! You took my Cyber Monday and a Christmas Wish away from someone I LOVE SO MUCH and WORKS VERY HARD. His BASIC PLEASURE IS TO COME HOME AND WATCH A LITTLE TV IT IS OLD. WALMART has taken THE AMERICAN DREAM ALSO FROM THEIR WORKERS! They are the Christmas SCROOGE.! Change it up for everyone.You live 1 life and mine is to make a difference to someone that’s down on their luck.One needs to be HUMBLED to find out whats IMPORTANT.So Walmart make it right. I will not give up I have morals, dignity, and honest. Walmart site says they do. Do they? Happy Holidays Everyone! Be the Voice! 12/5/2014. Pat A.Joy Never Give Up!!

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pat Joy December 5, 2014 at 7:22 pm

walmart get it together and get on my complaint. How I had two tv,s ordered Cyber Monday. Have the emails to prove orders and it was charged on my credit card. Next morning emails about pick up tv,s. Then emails orders saying canceled. Who told you to cancel them? Emails say find another store or home delivery available. called customer service he said i would get price adjustment .cyber Monday tvs $319.99 after that it is $447.99. It took 1 call to store Elyria ,Oh so are the tv’s sold out HUH??? Called your so called customer service to talk to two Reps I couldn’t understand. They said NO PRICE ADJUSTMENT! How did I go Dec.2 morning to thank you for your orders, they will send emails when to pick up (Dec 2), to CANCELLED. My tv that took me 1 call to get I need to pick up .8228063-202881. I need my price adjustment price difference $128.asap. Have all emails to prove Walmart has BIG ISSUES! You stole my Cyber Monday you are not taking a Christmas Wish from one of my children!. So fix YOUR ERROR and I will NEVER SHOP AT WALMART. The job i had 35yrs closed forever so u added to my STRESS!

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Canute December 4, 2014 at 12:49 am

I am a customer and tonight I overheard three of your sales staff competing about not receiving their “customary bonus” this year. A bonus of $200, which was expected this Friday. WOW, Ebenezer Scrooge. Pay them the money.

The Store is in Littleton, Colorado on West Bowles Ave.

and you can email me, providing you do what’s right

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Theresa December 3, 2014 at 2:02 pm

My mom bought 3 RCA Tablets on 11-26-14 for 49.99 each. However they were lost in transit so they did a refund for 2 of them which I would have been fine with a different color. I ask Walmart.com to just make it for 2 different colors but they told me that they already did the refund so I would have to purchase again (mind you the price went up by $10 each) and they would adjust the price as I was purchasing the same thing. I have an email from Walmart.com stating they would and then all of a sudden they cant honor the price after I repurchased.

I just want the adjustment of the item that I purchased.

I have attached all the emails from Walmart.com

The difference was from 111.28-127.18 = $15.90 to be adjusted

Here are all my order numbers
12-2-2014 (repurchase) 2677040-004634
12-2-2014 (lost intransit order replacement number) 2677237-179613
12-2-2014 returned of all items Uggh) 2677202-911436

Thank you

Theresa Eastham
561-951-****
***@yahoo.com

Recently you requested personal assistance from Walmart.com Customer Care.
Below is our response and a summary of your request.

Reference#: 141201-022181
Response email (12/02/2014 05:46 PM)
Hi Mary,

We reviewed our records and unfortunately we are unable to adjust the order 2677040-094634 because this order was placed on 6/27 and the item we should adjust is not on this order.

If you have additional questions, please reply to this email and we’ll be happy to assist.

Sincerely,

Luis R.

Walmart.com Customer Care

Customer email (12/02/2014 02:12 PM)
How long will the adjustment take to do?

Theresa

On Dec 2, 2014, at 2:08 PM, Walmart Customer Care wrote:

Customer email (12/02/2014 01:56 PM)
Please let me know when item is adjusted thanks

Theresa

On Dec 2, 2014, at 2:08 PM, Walmart Customer Care wrote:

Customer email (12/02/2014 01:36 PM)
New order number 2677040-094634

Please adjust to make equal from previous price paid thank you

Theresa

On Dec 2, 2014, at 2:08 PM, Walmart Customer Care wrote:

Response email (12/02/2014 01:08 PM)
Hi Mary,

Thank you for contacting us back. If the item is in stock you can place another order for the items that you want as a refund was already issued for the items and we will do an adjustment for the inconvenience.

If you have additional questions, please reply to this email and we’ll be happy to assist. (here is the email for the adjustment)

Sincerely,

Diana A

Walmart.com Customer Care

Customer email (12/02/2014 12:57 PM)
I just checked Walmart.com in regards to the purple is available can you please repurchased now I want my purple ones

Theresa

On Dec 2, 2014, at 12:47 PM, Walmart Customer Care wrote:

Customer email (12/02/2014 11:58 AM)
I don’t want to pay more than I originally purchased them at so can we go ahead and get two different colors at 4999 the exact same amount as what I paid for before

Theresa

On Dec 2, 2014, at 12:47 PM, Walmart Customer Care wrote:

Customer email (12/02/2014 11:57 AM)
Can we get two more in red or one in pink and one in blue because they just went up in price to $59.99 instead of the 49.99

Theresa

On Dec 2, 2014, at 12:47 PM, Walmart Customer Care wrote:

Response email (12/02/2014 11:47 AM)
Hi Mary,

We apologize because we couldn’t fulfill your order and we are truly sorry for this whole situation, but we can advice you to visit a local Walmart to see if they have the items available so that you can purchase them in there.

If you have additional questions, please reply to this email and we’ll be happy to assist.

Sincerely,

Diana A

Walmart.com Customer Care

Customer email (12/02/2014 11:37 AM)
This is a big inconvenience I should’ve just left everything alone and just waited

Theresa

On Dec 2, 2014, at 12:30 PM, Walmart Customer Care wrote:

Response email (12/02/2014 11:30 AM)
Hi Mary,

We are truly sorry for this issue and be assured that we are trying to fix this. Unfortunately, we do not have items in stock so we cannot sent them to you. In this case, you can look for the items in stock as we already made a refund and we stated in the previous email that if one item is out of stock it would be refunded as you deserve to get your money back.

If you have additional questions, please reply to this email and we’ll be happy to assist.

Sincerely,

Diana A

Walmart.com Customer Care

Customer email (12/02/2014 11:22 AM)
This is not acceptable I ordered all 3 as these were gifts I expect 3 replacements not just one

Theresa

On Dec 2, 2014, at 11:50 AM, Walmart Customer Care wrote:

Response email (12/02/2014 10:50 AM)
Hi Mary,

We are glad to honor your request. This is why we have replaced the following item in your order.
• “RCA 7″ Tablet 8GB Quad Core with Keyboard/Case; Color: Red (1)

You will receive an email with your new order number shortly. As soon as your order ships, you can track it online at Walmart.com by clicking “Track My Orders” at the top of our home page.

As for the other items, we’ve issued a refund of $111.28 as the items are currently our of stock. The refund will post to your original method of payment within 7 days. If you have questions about your refund, please contact your financial institution.

Refunded Item(s):
• RCA 7″ Tablet 8GB Quad Core with Keyboard/Case; Color: Purple (2)

If you have additional questions, please reply to this email and we’ll be happy to assist.

Sincerely,

Diana A

Walmart.com Customer Care

Customer email (12/02/2014 10:07 AM)
Please send replacements

Theresa

On Dec 1, 2014, at 11:52 AM, Walmart Customer Care wrote:

Response email (12/01/2014 10:52 AM)
Hi Mary,

We’re truly sorry for the items that you did not receive. Please let us know whether you’d like us to send a replacement for your item or if you want a refund.

If you request a replacement and the item is no longer available, a refund will automatically be issued to the original form of payment.

Please reply to this email or call us at 1-800-966-6546.

Sincerely,

Diana A

Walmart.com Customer Care

Customer email (12/01/2014 10:45 AM)
if I purchased an item and it stated shipment processed shipped. but that was several days ago why has it not sent yet?

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Katrina December 2, 2014 at 6:57 pm

To whom this may concern:
I visited your Walmart store # 745 located at 5600 North Henry Blvd, Stockbridge ga. 30281 today 12/02/2014 at 4:00pm. The current time now is 6:18pm! I placed an order on Walmart.com on 11/15/2014. I received an email and text message stating my order was ready for pick up! When I arrived at the store to Walmart.com services/layaway, the cashier/young lady stated my order was not ready for pick that people were receiving emails although there order was not ready for pick up! I ask to speak to a manager and it is now 6:23pm and I have yet to see a Manager! I called Walmart Corporate Office in reference to my order and the services the staff at Walmart were providing! As a loyal customer to Walmart, I must say: this type of service is unacceptable! The store only had in cashier in layaway and over 20 plus people standing in line! Other employees are walking by making fun of the long line!
Corporate have me the store manager name Tisha Reeise who is not on the store today! Although I have yet to see or speak to A Member of Management! They have paged the Store Manager to Electronics a total of 7 times and he has yet to show up!
I did have one gentle try and assist me by the name of Mr. Corey! Who later came back and told me my order was still on the truck! And that I could come back tomorrow. I told Mr. Corey that I had drove from Warner Robins Ga., that I had received a text message and a email stating that my order was ready for pick up! Now I’m being told that my order isn’t even on the truck! After being in the store for 2 hours and 35 min Mr. Corey just told me that my order is not on the truck! So I have driven an hour and a half to Store 745, Stood in the Store for approximately TWO HOURS & FORTY THREE MINUTES to be told my order is not in the store! There is still over 20 PLUS PEOPLE IN LINE AWAITING SERVICE!

Finally after 2 hours and 44 minutes the Store Manager Mr. Hunter come to tell me my order is not on the truck he doesn’t know where it ! If I had to rate this Store 745 on a Scale of 1 to 10, I would have to give the Store, Mr. Hunter a -0!!!! I would however give Mr. Corey a 10+, because he went out his way to assist me!

Your Corporate Office really needs to do something about the service that is not being provided!
Thanks
Katrina

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Perri J. December 2, 2014 at 6:25 pm

I recently purchased the Nickelodeon Nabi online for my granddaughter on Cyber Monday. Of course I was told that only three (3) were shipped to the Wal-Mart in my area for the Black Friday Sale. To my understanding, if an item is out of stock, the order should not go through. Well my order went through and after waiting to be prompted for pick-up after 3 hours I emailed customer service. I was told the item was out of stock and it would be available for pick-up Dec. 15th. Later that night I received a text stating that my order had been cancelled and to check my email. I contacted walmart.com and to no avail, no one could give me a legitimate answer for this occurrence. I took it upon myself to contact several other Wal-mart’s for this item and found one in Niagara Falls, NY (my sister lives there) and asked if I could pay for the item and have her pick it up. I was informed I could not and if I wanted the item I could not get it for the Cyber Monday price. What a joke. This is poor customer service and bad business practices on Wal-marts behalf. This company should really re-evaluate their practices and work more to take care of their customers who keep their business running. I was made feel like it was my fault the order was cancelled. Someone needs to address this issue and from my understanding, the young lady I spoke with on the phone stated they have been receiving calls all day about orders going though the system and then cancelled with no explanation.

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Minh December 2, 2014 at 9:31 am

There’s a lot of negative comments on here and I fully agree! Walmart has grown too big for its own britches! They advertised an HP laptop for black Friday stating in the ad that it would start going on sale at 8pm on Thursday…I was by the area where the laptop was supposed to be sold by 7:15pm and I was told that those “wristbands” were given out at 6pm. Wow….really? So, I left the whole cart I was going to purchase right in the aisle and left. What kind of scam/con artist does this? This kind of experience is the kind you get in a New York subway when the person cons you into playing three card molly. Needless to say, I left a nice flat screen tx and a whole bunch of other items that I didn’t necessarily need, but just wanted. I will boycott walmart from now on and hope that others do the same. What happened to the old saying “the customer is always right?” I hope other stores start developing that gives walmart a better run for its money than Target. Until then, I will honor Target as the go to store. I went to their black Friday sale afterwards and they greeted their customers in a much more dignified way. Another added bonus was how neat and organized their stores were set up for the rush of holiday shoppers.

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Jasmine December 1, 2014 at 10:35 pm

To whom it may concern
I’m writing this in concerns to your store in Las Vegas New Mexico 1380 I believe there are some inappropriate behaviour going on between the store manager and several associates and co managers and other associates what are the co managers is a female who was recently hired to that store from Arizona I have personal belief that she is racist and also a sexist there is a male associate that she targets daily and she is constantly targeting him trying to get him fired for no reason what so ever and he’s there almost 2 years he’s a good associate he’s always on time he’s never late.. This manager Jennifer that’s at this store she is very unprofessional I was an associate there myself before I quit because how rude she is she’s very unprofessional she comes up to her Associatess yells at them she disrespects them she makes them feel like they’re really small she be little them in front of everybody and she is not concerned as to how she makes them feel on another occasion Co manager Jennifer and the other co manager Ernie them to have some type of relationship going on there have been several accounts where several associates and several customers themselves have seen her and him walk behind each other and spank each other in their bottom you know which is very unprofessional any workplace and big is walmart.. there have also been strange sounds coming from within the office when Ernie and Jennifer are alone together also the store manager Matt at the store there is believed that there is some type of sexual activity going on between an associate due to the fact that there has been several sighting of this associates vehicle at his house and a day after her vehicle is spotted at his house she was promoted to a department manager… I was associate for almost a year at Walmart until Jennifer came along and started showing disrespect and I believe that my rights and the global ethics rights for me were violated.. I went through the chain of command to see about a schedule changing for my children schedule for schooling I’m a single mother I have no family there dads not around in the picture I have nobody to help me with my children and I went to the chain of command and asked for a change in my schedule and it was refused by each and every single manager there including the store manager Matt when I talk to Matt about changing my schedule he told me I cannot change your schedule all department managers have to be here at 7 till 4 o’clock in the afternoon my children have to be at school at 7:30 7:45 there was no way I was going to make it to work at 7 o’clock in the morning… the Walmart store 1380 was a really good store to shop and was really fun workplace until she came along Jennifer the co manager that is there she is targeting the male associates that work there any female assosciate she comes across while she’s walking the floor doing her walk threw and she’s very polite she’s very collective she shows them respect she comes into contact with a male associate and her whole demeanor is different she changes her attitude she’s rude she disrespects and one associate in particular she is targeting him for some unknown reason he’s been there for almost 2 years and I don’t think it’s fair to him or to any other male associate that works there… my main concern is this store is going to fall deep down to the ground because Jennifer and Ernie and Matt all three of these managers are not being professional with their work..their work is very very unprofessional you can see all the associates are clearly unhappy with the work place because these three managers do not know how to manage a store especially when the global ethics concern is there especially with myself when I had to deal with it I had to quit because of the refusal of the schedule change… I’m a very concerned Ex associate for the 1380 store and also a customer of the store… and also to mention there is also is an assistant manager by the name of Donald who was arrested and served time for theft at a store and he is the assistant manager at the 1380 store.. the global ethics and the chain of command is not being met by neither Matt the store manager Jennifer the co manager Ernie co manager and Donald the assistant manager.. Walmart global ethics and walmart policies are not being met by neither Matt Ernie Jennifer and Donald…. my main concern is the sexual activities that are happening between assosiates and managers and co managers that’s a big concern

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Justin P December 1, 2014 at 8:14 pm

I purchased a card on 11/30 for 3.00 and paid 500.00 cash to load it. I was advised the card would be available for immediate use after registration, and was told by the lady at customer service to do so by website, it was easiest. I immediately registered the card via their website while sitting in my car minutes after i bought it, and walmart at first stated that they could not verify my identity with the information provided during registratiton, or that certain information they have one file did not match their file, and would have to request a copy of ss card and state issued id. what file is this? i do not know, as i have never had a walmart.com account or a walmart credit card, registered money card etc. i explained to the customer service rep that i added the money to pay utilities and car payment that i had due, the card packaging does not indicate that they could potentially hold your funds for 11 days while they process the verification. I explained that i understood the need for them to do this, however they should disclose to customers that their is potential that they may not have access to use the CASH money they load on the card for nearly 2 week, or 10 business days. The representative told me to fax the info and call back within a couple hours and they could expedite verification. I faxed it 3 times on 12/1, provided them the fax # it was sent from, and i was told by the representative today that they could not access the fax box because it was for my security. then why did she tell me to call back to verify the fax? just to get me off her line? i asked for a supervisor, and the csr insisted that they were one, and there was NO ONE higher than them i could speak to. After i refused to leave the line without speaking to their manager they put me on hold 2 minutes and said they would find someone, but they could not. they said a manager would call me back in 2 days, i said this was unacceptable, so they lied and told me they would get someone to call me back by 5pm ET on 12/1. No one called. I called them back, and once again was told i could not speak to a manager, i explained one was supposed to call me back and did not, then they put bryan on and he claimed to be a manager. He said that there was nothing they could do, that i have to wait 11 days for them to verify. he stated multiple times he could not advise what information needed to be verified, or what files they have they use to verify against. Again, i told him this was unacceptable. Walmarts terms and conditions for the temp card specifically state “If we are unable to verify your identity, you will not receive a personalized card in the mail and your temporary card will not be reloadable. We will return to you the amount loaded or at our option allow you to use the temporary card until the balance on the card is zero” I asked Bryan to please allow me to use the balance, as i just put enough on to make my car payment and utilities. That is when he said unfortunatley that term would not apply because there was unusual activity on the card, mind you i just bought this at a walmart customer service desk the day before and did nothing but load it, and register online as instructed to start using the card. Bryan states that he could not tell me what “unusual activity” he just referred to. I asked Bryan “the manager” to connect me with his supervisor, and he refused, and told me that they do not have the number to Walmart Money Cards corporate office, nor could he connect me, and that there is absolulety NOTHING they would do for me. Walmart does not disclose (other than on a sheet INSIDE the packaged card) that there is potential for customers funds to be held for nearly 2 weeks, that is something that they should disclose, rather they advertise it as fast, easy, convienent and does not require credit checks etc. The website also stated that they are required to verify identity BEFORE opening a account, however they wait until you load the card and go to register to verify ANYTHING at all, and of course absolutely refuse to refund the customer in the store where the money card was purchased. The cardholder agreement states the following regarding the account verification:

“Temporary Card. You may not use your Temporary Card: (i) for any purchase at a merchant that uses a manual
imprint machine; (ii) at ATMs or for cash access or (iii) at merchants outside of the United States (including internet
websites based outside the United States). Your Temporary Card may not be used for recurring transactions. Following
additional identity verification, we may, in our sole discretion, allow you to use your Temporary Card with some or all
of the features of a Personalized Card (such as ATM and cash access), and we will notify you if we do.”

it also states:

“Personal Information You Will Need to Provide. To help the government fight the funding of terrorism and moneylaundering
activities, federal law requires all financial institutions to obtain, verify, and record information that
identifies each person who sets up a Card. When you set up your Card, we will ask for your name, address, date of
birth, Social Security number, phone number and other information that will allow us to identify you. If we are unable to verify your identity, we may choose to permit you to use the Temporary Card
until the money on the Temporary Card has been fully spent, but you will not receive a Personalized Card. ”

but no where does it say they can or will block you from using the cash they just took from you (with absolutely no chance for a refund in store), or that they can or will take up to 10 days to verify your identity before the card is fully active or available to be used. it says if they fail to verify you with the info you have provided, then can/may close your card acct, and allow you to use the funds to zero on the card and not allow it to be reloaded.

i have been denied the opportunity to speak with or file a complaint with their executive/home office, and cannot find a number to them without it looping me in circles if i dont have a direct extension to whom i wish to speak to there. I am making this my last resort and hopefully someone over there at Walmart Corporate will read this and attempt to contact me. I filed a case with the BBB (389128) as well in hopes to get this resolved before i end up in the cold and dark because my utilities have been cut off, and have the repo man looking to pick up my car in the night, and not to mention the finance company reporting late payment (which i just modified my loan and finally show in perfect standing with them).
Honestly what customer would use a prepaid card service in time of need knowing that once you deposit that money to your card and walk out you could have to wait 10 days to use it. I dont think many would. I know i wouldnt have, if i was made aware of their backwards, seemingly non-existent verification policies, which do not even reflect in their own cardholder agreement.

-Irate in Ohio

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Jennifer December 1, 2014 at 1:59 pm

I went shopping on Thursday Nov 27th. I went in for the 32″ Samsung tv they had them sitting by electronics and some tvs sitting between food and clothing. Well the one by clothes said $98 it wasn’t like that when I got to the register the employee Kim was rude. She didn’t even see if there was more back there just said ‘I can’t sale it to u for that price’. I had the sign and they just said someone put the wrong sign there. Well I guess I won’t go black fri shopping again. I went tot a small town walmart so I didn’t have the craziness. I like shopping there but no more will drive another 15 miles.

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Arevia December 1, 2014 at 8:01 am

I went to Walmart store number 2605 in Gallipolis Ohio for the Black Friday sale and they refused to sell me athe Iphone that was on sale ..first I was told that ATT advised them not to sell to people who lived more than 3 states away I called ATT they said they never heard of such. then I was told it was a store policy still did not under stand. I have aplan with ATT was adding a 2 year contract…the final reason was that Walmart had been scamed did not understand what that had to do with me…they even refused to allow my brother to buy the phone for me and he lives in the city.Not only did the sales associate Sean mgr Teresa and Asst Mgr Jared tell me this and all refussed to sell the phone….still want to know why but really I want the phone at the black friday price of 79.00…and a apology I really think there was a different reason but the can tell mne the real reason…

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geraldina tamayo December 1, 2014 at 2:07 am

Dear Corporate Walmart,
I am so displeased and disappointed in the service i have received. i recently purchased 2 dolls online for my daughter’s birthday and the shipment went to Texas, when i live in California. When i spoke to the manager at that location (ricky) he told me that he would ship the dolls to me residence personally and take care of the shipping cost. Stating it would arrive at my address on Wednesday. I have yet to receive it. I then emailed the Texas Walmart location and stated my concerns and disappointment. All my daughter wanted was these 2 dolls for her birthday. And your Walmart service failed i full filling my order/purchase. I then receive a email responding that i will receive a full refund and the process has already been done. I never not once stated in my email that i wanted a refund. I simply wanted my order. So i am now furious and am contacting you personally. You have lost a long term loyal customer. It saddens me that you have unprofessional employees and managers. Not once have i ever have to deal with this situation. I will be waiting for your response to my email. I would be expecting something done about this. -Thank you

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Janetta Hammond November 30, 2014 at 2:11 pm

I spend a lot of money at this store, my house burnt and I have spent thousands of dollars there. You have an assistant manager named Ron Ford, is a very useless person. He stands outside all day long smoking cigarettes. I have been on hold for 20 minutes and I drove up to the store, still on hold. Pulled up and of course he is outside smoking again. This is not the first time I have had that problem. Try calling that store as a customer and see if you get helped. This is ridiculous. I am so sick of his lack of being a team manager that I am not going to shop at that store no more. I have been in retail my whole life and I would never treat a customer like I am treated at this store. Something needs to be done. I would prefer you contact me about this situation. Half of Cahokia don’t even shop there no more because of your manager. Store # 747 Cahokia, Il. 62206

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Ken Thomas November 30, 2014 at 11:42 am

Called over Saturday to Somerset,Pa. WalMart to ask if Wrangler Blue Jeans were still on sale from Black Friday! Customer service confirmed they were! Drove over 20 miles 1 way to find out the store raised pice back up to reg. price of $16.?? what ever cents it was after I found 4 pairs my size and went to the cashier! So I took them back and put them back on the shelf and left! Drove 40 miles round trip for nothing! If your customer service don’t know what they are talking about then don’t let them answer the phone and give out this wrong Information! Thanks WalMart for wasting my time and money for gas for nothing! Ken Thomas / Meyersdale, Pa.

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orson Imfeld November 28, 2014 at 7:59 pm

Dear Corporate Walmart
I purchased a Egift card for my friend to use for black friday. The email you sent to my friend was blank! She could not use the egift card you sent her! When she goes to a wal mart stoe near arlighton texas the employees tell they cannot do anything about this. I called about 5 times to solve this issue over the phone which was no help! I spent 81 dollars on a egift card that was never activated and your employess cannot help me with. I demand a Refund or an actual egift card that is not blank! how could you guys do this? Ive sent target gift cards that worked fine and as soon as i send a gift card that i bought from Wal mart I have a problem. I work hard for my money being a college student so now there is a 81 dollar gift card that cannot be used and why? I paid it was sent, it came up blank, no phone assisatance could help me and your employees cant help me. Is this a scam? no of course not! i did buy it from your website! I understand the no refund policy however you can’t send me a gift card that doesn’t work! There is false advertising here where the giftcard is a collateral for items in your stores; sending me a blank gift card is not what i spent my money on. Please look into this as i am very frustrated in your company. Hey as proof here is even my 2677225-803039
You guys can see if anything was spent or if it was ever activated, you can see that you charged my debit card for 81 dollars.

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linda November 28, 2014 at 11:42 am

My family and friends and I will not ever shop at your store as long as you’re manager Robert takes in drug heads
You have an employee by the name of Antonio backes he does marijuana and his mother Jennifer backes allows it!!!! I have CALLED the DEA OFFICE against your employee !!!!! Sincerely your use to be costumer Linda…..

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Jeff house November 28, 2014 at 11:23 am

Hi this is Antonio Backes cousin. I know he uses pot before work and after and some times during work and the manager Robert from the 1360 center drive will not hold up to the no drug policy that you set and I will let all my friends and family know and will not shop there any more

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KCHARLEY November 27, 2014 at 8:37 pm

To whom this may concern:
I visited your Pell City, Al Walmart store # 5113 today 11/27/2014 early morning. I am sending this email in reference to my customer experience. As I am a valued customer at this/my local store, and spend ample amounts of money monthly. The the encounter I had with one of your store managers named Rick was unacceptable and inadequate. He was very rude, confrontational and disrespectful towards i and your employee Megan M. I actually heard him call her vulgar names and was disrespectful to her. I have worked in customer service before and know this kind of behavior is, unethical and eligible and and shouldn’t be tolerated at any company especially at one as big as yours . I would like and appreciate for someone to look into this matter please, because if your Manager Rick will behave like this in front of customers. What is he doing when valued customers aren’t around. I am a femal and I am concerned for the wellbeing of your employee Megan M. and would like to apologize on his behalf. I can be reached at ***@bullldogs.aamu.edu if you have any questions or concerns about this email I am sending you. Thank you for time.

Concerned customer,
Kcharley

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keith rohde November 25, 2014 at 2:58 pm

After having a new set of tire installed on my van so that i was safe on the hyw. I found out 150 miles from home in the middel of nowhere that the walmart service center did not tighten the front lug nuts on my car.thanks to a indiana state tropper stoped and yelled at me for driving an unsafe car on his hyw.untill i showed him the service report that tires had just been installed.witch he thankfully put in his report.since walmart corp.office will not return any of my calls reguarding this matter.i have filed a claim with the store that did the work.with same result. After being told twice by store manager somone will be in contact with me.it has been allmost two weeks and many calls latter i am no closer to geting this issue resolved.

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susan travous November 25, 2014 at 11:18 am

I know you big wigs really don’t care if you have my business or not but you lost me as a major shopper 5 years ago. But now you have really stooped low FALSE ADVERTISING! ok so the majority of the country has been BRAINWASHED by the WAL-MART WAY. Your weekly ad had a 1/2 cut boneless pork loin for 1.97 # I visited many many stores to find this item. In matter of fact took the ad pointed it out to the store managers and meat dept. mgr. 2 of them actually told me the exact item that they had that was advertised was what they got for the promotion but they were marked 3.38 per # . They would not honor the price in the ad because everything is pre-marked. SO how many unsuspecting shoppers did you take advantage of in this little game of yours? here in the central valley of California with its population- probably quite a few- and they never even realized it. So the Christmas shopping I have done so far is going back and I hope to never return to Wal-Mart again you are scoundrels! Oh and by the way I take many handicapped and elderly shopping they won’t be going there either but you have millions of dedicated sheep to take advantage of so at least I have had the chance to vent my disdain for your practices and thank you for that.

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Diane November 24, 2014 at 7:30 pm

WARNING CHRISTMAS SHOPPERS : I bought these 2 Christmas Gifts and had them shipped up North. I am appalled at the way they came. They were Not put in a shipping box , All it had was a shipping Label ,Delivered by UPS And the Gifts were brought in the house by the Receivers of the gift so now there’s NO CHRISTMAS SURPRISE . I’ LL HAVE TO FIND SOMEONE TO BRING THEM BACK . WHY BUY A GIFT TO SURPRISE SOMEONE IT A BUNCH OF DUMMIES DONT KNOW HOW TO DO THEIR JOBS. WHAT IF IT WAS FOR A CHILD WHO HAD THEIR HEART ON SANTA BRING IT AND IT COMES 5 WEEKS EARLY ! I shop at Walmart.com all the time and I do intend to get in touch with the Corporation regarding this matter . I’m Very Upset and Disappointed . THEY DROPPED THE BALL ON THIS ONE !!

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Angela November 24, 2014 at 7:28 pm

As a customer I am sure you could care less what I think as long as many other people will shop at your stores. Who am I but to complain about my experience as a customer. Well I say this whether you care or not with several bad business dealings with wal mart I continue to shop but as a today I will not longer as long as I live shop at walmart ever. I went to several stores in hopes of getting the tv advertised sales however no stores had them nor would they give a rain check for the tv, disappointed I am and as stated you may not care but I will shop and spend my money at other stores and certainly I don’t care about a price match is what one of the store managers told me. How can you price match if you can’t even sell the items that you advertise to sell. As stated you have just lost a customer for my life time and certainly my children and grandchildren will know this story as to never shop at walmarts either.

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Bridgette November 28, 2014 at 4:17 pm

Angela,
I agree with you Walmart is a fraud! I went to the store to purchase that same 50″ tv which was advertised to start on Thursday at 6:00 pm. I got to the store at 5:05 pm, mysteriously the store was handing out 1 hour guarantee receipts in which our receipt reads 18:31:07.. which is 6:31 pm and that’s after standing in two separate lines. I should have stuck with target I don believe that they are into committing false advertisement and consumer fraud. I to will never shop there again. I hope people will learn and research walmart and their fraudulent dealings with consumers.

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