CVS was founded in Lowell, Massachusetts, by the Goldstein brothers in 1963. By 1964, there were 17 CVS stores selling primarily health and beauty items.
In 1967, CVS opened its first stores with pharmacy departments in Rhode Island. In 1969, CVS was sold to the Melville Corporation.
By 1970, there were 100 CVS stores in the New England and Northeastern US. In 1972, the chain acquired Clinton Drug and Discount, which nearly doubled the size of the chain.
In 1988, the 750th location was opened. In 1990, the chain acquired the 500 store chain Peoples Drug. The stores were converted to CVS branding in 1994.
In 2004, CVS acquired Eckerd Drug, a 1200+ store chain.
The acronym CVS was said to originally stand for Consumer Value Stores. Former CEO Thomas Ryan says it stands for Convenience, Value, and Service.
CVS has filed lawsuits in 2019 trying to prevent former employees and executives from working for a subsidiary of Amazon, PillPack. CVS and other pharmacies appear to have concerns that Amazon will, in the near future, deal directly with pharmaceutical companies and health insurers, cutting prescription drug prices dramatically.
In April 2019, the company instated a policy where they would only offer a maximum of 3 test strips for diabetics, regardless of doctor’s orders, the number of strips in a prescription, the amount covered by insurance, or patient circumstances.
In July 2018, CVS stated they planned to roll out a program called RX Savings Finder, designed to show customers that CVS has the lowest prices.
CVS announced that they would close a record 900 locations across the US starting in January 2022.
CVS currently operates over 9,800 pharmacies in the US. The CVS corporate office is located in Woonsocket, Rhode Island.
Gerald J. O'Grady says
I am receiving telephone calls in the name of CVS – but it is really Lloyds Pharmacies – 760-9915-5610, tying to sell me sexual enhancement materials. I would like the telephone calls and messages to stop. Early in the computer response, it identifies itself as CVS.
anonymous anonymous says
WHY HAS YOUR PET POLICY GONE TO HELL? DO YOU NOT REALIZE THE FEAR AND THE ALLERGY THAT HALF THE POPULATION HAS IN REGARD TO DOGS? ALSO, THEY ARE FAR FROM SANITARY AND CLEAN! THEY DO NOT BELONG IN STORES! I ALSO MUST LET YOU KNOW THAT I PERSONALLY KNOW 8 OR MORE PEOPLE, INCLUDING CHILDREN, WHO HAVE BEEN BITTEN OR SCRATCHED OR BOTH BY PEOPLE’S DOGS! I DO NOT EXPECT TO BE IN A DOG PARK WHEN I AM A CUSTOMER IN A STORE! IN ADDITION TO A SANITATION PROBLEM, IT PRESENTS OTHER HEALTH PROBLEMS! DON’T YOU REALIZE THAT SOME OF US ACTUALLY GO THERE TO FILL ALLERGY PRESCRIPTIONS? DO YOU THINK WE CAN ALL ACTUALLY HANDLE THE DAMN DOG FUR ALL OVER THE STORE? BESIDES NOT BEING ABLE TO BREATHE, MANY TIMES IN THE STORE, I THOUGHT I WAS GOING TO HAVE A HEART ATTACK! MY FAMILY, FRIENDS, NEIGHBORS, AND I ARE SIGNING A PETITION AND TAKING LEGAL ACTION IF YOU DON’T IMPLEMENT AND ENFORCE THE NO-PET POLICY!
I was in CVS Willow Street, Lancaster, PA today and a man and his three children walked in ahead of me without masks. He actually took a moment to smirk at me as I was putting my mask on. He walked past the front attended register and proceeded to the back of the store. As his children ran up and down the aisles they encountered the pharmacy techs and another CVS clerk NONE of which stopped them and told them that masks are required. They got their items and proceeded to the checkout (the clerk they walked past initially). The clerk had an extensive conversation with the man and his children exchanging pleasantries and the clerk even informed the man of a dollar off coupon that came up and asked him if he wanted to use it thereby extending their stay even longer. They left and three black young ladies entered the store and he yelled to them twice that they could not enter without masks! The girls pointed out that the man and his family just left and we’re not wearing masks and he lied to their faces saying he hadn’t noticed. I was livid and stepped in and told him if he is enforcing the mask rule he must do so across the board and not pick and choose who he approaches. He again said that he hadn’t noticed the man and his kids were not wearing masks and I called bs as they had a lengthy conversation. NONE of the employees asked this man to put on a mask thus jeopardizing the older patrons in the store as this CVS is in the heart of a large retirement community but did go out of their way to insist 3 girls of color put on a mask.
Ms. Ashley says
this happens everywhere
Oh, there it is. I was waiting for that. Sad enough for you, this is America and as an American we have a choice. A choice to take care of our own health, without the bias of the color of our skin. Masks are more harmful than they are good. And if you were so concerned, why did you stay close enough to watch all that they did and what was said? Ever heard of minding your own business? It will you a lot farther in life.
“Masks are more harmful than they are good?” What planet are you from? Surely not earth because of all the scientific proof that masks are an excellent way of one protecting oneself from the infected. Do some studying and you will surely go a lot further [not farther] in life. Is that what you are taught in Rhode Island?
None ya! says
You or anyone else can tell another what they can or can’t do with their bodies! You don’t like it, stay home! If you think masks work so great than you’re safe!!! Stop worrying about what everyone else is doing and tattling, don’t like it stay home! THIS IS AMERICA AND WE HAVE FREEDOM OF CHOICE BUT IT IS PEOPLE LIKE YOU WHO ARE ALLOWING THESE FEAR MONGRELS TO DIVIDE US WITH PSYCHOLOGICAL WARFARE! DO MORE RESEARCH ON THE HISTORY OF POLITICS AND LEARN!
Rhonda Muoio says
I’ll bet you are pro-life😂😂😂😂
Rebecca, don’t waste your time on idiots. They are seasoned at spewing “what-about” as a prelude to any answer and at “claiming” their Constitutional rights. I long for the day when all children receive a quality education.
And good for you for speaking up. I just found this comment section and will inform everyone I know about it.
Paul Boulanger says
Went to CVS very close to where I in Massachusetts to buy Qunol Ultra CQ 10. During virus, didn’t want to drive to Walmart. Price for 60 gel pills was $42.50. I thought that was quite high but the salesman told me when you buy one, the second one is free. So 2 for 1 would be total of 120 gel pills. Walmart price for the same quantity, 120 pills was $25.92. For the special 2 for 1, I paid and extra $17.58. Not a great Special. Never again will I buy anything from CVS. Can’t be trusted. I knew when CVS moved to Woonsocket. It was called Consumer Value Stores. The current CEO can put a spin on it and say that it is Convenience, Value, Service. Removing the word “value” may be a more accurate reflection of what this company is. Total Rip Off
CVS SUCKS says
CVS is on its way out!
Arnie says December 16, 2019 Store# 3626 Big Pine Key Fl.
Dropped off Prescription when opened at 9:00am, back to pick up at 2:00pm, was not ready in a timely fashion. Pharmacist said it would be ready later that evening. Tried to call they would not pick up for several hours. The automated system picked up told me the prescription was being filled and would be ready at 9 PM the Pharmacy closes at 8pm I was there at 8:45pm. Would like to know what genius came up with this automated phone system. If your life depends on these meds you’d be dead is this a new way to run a business??I think not. The pharmacist was still there eating behind the counter refused to help in anyway asked me if I would like my prescription back, and gave it back to me I will be delivering it to Walgreens in the morning you’ve lost another customer CVS. Larry (1 401 765 XXXX) grab Your golden parachute and bail your company is failing.
Ray Hansen says
I have thought the very same pain for three years about this automated system. I had called corporate and left several messages for district managers and no one has returned my calls. This company is doomed if they don’t change their ways.
COVID VIRUS UPDATE…. FROM EMPLOYEE !!!
POSTED………… APRIL 6TH 2020
CVS has done nothing for our store…
NO….promised… floor signage… for customer awareness
NO…. plexiglass between cashier and customer
NO… cleaning the carpet for past 4 years
NO…. limit on how many customers allowed to congregate ……….. on “truck day”
Get a job at Walgreens! They’re doing everything!!!
Sharon Schmidtgesling says
I agree. The store in Blanchester Ohio wants you to do everything yourself. Every time I need a new prescription they tell me to call my doctor for a refill when the doctor says have your pharmacy contact the doctors office. I am sick of this kind of treatment and I’m no longer taking my business to cvs.
I hope so CVS SUCKS.
CVS sold me a $25 DISCONTINUED hair product. When I went back to CVS three days later to get a refund the “manager” refused to give me a refund. She acted as if I had stolen the tube of hair gel.
When I arrived home from CVS to ask questions about the gel, there was no phone number to contact the manufacturer of the gel. All tubes of other products I have do have a phone number. I found a blog about the gel I had just purchased and that’s how I found out it has been discontinued. Fans of that particular gel were very upset about it.
On the back of the tube, in the bottom area, there was a sticker with some numbers and it was covering info about the company, so I thought.
I removed the sticker but no contact info for the gel company. I threw the sticker away not realizing it was CVS’s code.
When I went to get my refund, the “manager” with a very heavy foreign accent started asking me for government ID. My government ID expired and I haven’t even been to the doctor because I don’t know how safe I will be among the unvaxed.
This “manager” actually huddled with several other employees and started talking while they all actually STARED at me. I am a NATIVE New Yorker and I have this bimbo asking me for a passport, or a food stamp ID, or a driver’s license. I HAVE NO ACCENT. I don’t get food stamps. Never traveled outside of the US so no passport.
Has CVS gone mad?
I shop at CVS located at 603 S. Lake Ave in Pasadena, CA. The customer service (esp. the Pharmacy Dept.) has been the best I’ve experienced anywhere and all my neighbors agree. The store is always clean and parking is great. So I was very disappointed to hear that the store will be closing.. I hope the corporate office can relocate the outstanding crew at this store.. meanwhile I’ll be trying the Walgreens down the street.
Debie Hansen says
Ditto. No one in management cares about the problems that the automated system has created and will continue to create until the people upstairs begin to understand that their job will be lost as the company goes out of business.
Nina Levine says
I have been shopping at CVS for many many years! Today I went in to my CVS in Andover,Ma looking for the Hanukkah merchandise! I was directed to a very small display , when I asked why there was nothing much compared to last year , the manager said that this was a corporate decision!!!
So if this is the way CVS cares or doesn’t care about theirJewish customers I can assure them that I will Not be ever shopping in the store again!!
And I will make sure that everyone I know hears about CVS not caring about their Jewish customers!!!
Alejandra Mendoza says
I’m so frustrated with CVS apparently you don’t how to run a pharmacy. The CVS located in Mesquite Texas 1413 Oats Drive Is always in need of help. I can never get my medicine on time and God forbit I get sick. The pharmacist has to do all the work fill prescriptions and run the register while there’s people waiting inside and outside the store. I’m thinking about moving my busy after many years of going to this CVS. If you pay people they will be glad to work for you but no one will work for minimum wage when you work them like robots. It’s horrible and sad that you can’t run a store with more than 2 employees. Hope you have a good Holiday as we decide which pharmacy to move our busy to in the coming year. If I could I would give your headquarters no stars for effort.
Heard you support Trump! No more CVS prescriptions filled!!
Does that mean you support Biden? If so, that’s ok. And I’m sure CVS thinks the same way. However, I would love to know what you think of him now. 😛
Jan Pardue says
I see I’m not the only one complaining. The cvs that I use at 1300 Woodstock rd. Roswell ga. Has awful service. I sure if I needed a prescription to live they would tell me to sit down and wait a while. They have one good person there. His name is frank. Wow you will only let me say so much
Donna Kennedy says
I have used the CVS in Elizabeth City for a long time it is close to where I work. Customer service has gone beyond down hill the store manager I have complained to acts like he doesn’t care. There is always a long line up front and in the pharmacy where I pick up my elderly dads prescriptions. I got into an argument with the store manager over the line up front and how long it took to get prescriptions filled. He acted like this is what to expect here that they were busy during our conversation he had the nerve to answer his cell phone that kept going off you could tell it was an upset wife. I have never been so upset with a manager I walked out and now will go to Walgreens I don’t have time to deal with incompetent managers that don’t know how to run a store let alone give quality customer service you need to find a new manager for the Elizabeth City store this is a small community and I have heard others switching stores because the manager is just to busy or doesn’t care to implement changes to make the store better.
Those names of “executive officers” – their numbers are no longer in service.
I think there are customers protection laws
Tammy Robinson says
Did you put a 1 in front of the area code? The number worked fine for us
I have been using my current CVS for about 8 years. There has been such a significant decline in customer service, customer relations, etc. in the last 2 years that I am switching to another store 30 miles away. I have never been so utterly disappointed in a business in all of my life – NO KIDDING – my whole life! I can never get thru to the individual store, the phone app is a joke, the online CVS website in completely user UNFRIENDLY and I am never notified, or the scripts are not ready (even though I use the auto refill offering and have for a while) when supposed to be. I am unsure what has happened @ CVS in the last 2-3 years, but there is a glaring lack of concern and/or attention @ the corporate level. The phone number for Larry Merlo, CEO (401.765.1500) is no longer in service – this is after I was able to contact the corporate office, say his name, verify the name and wait for an answer when transferred. This company is in big trouble. If you own stock SELL!!!
Tammy Robinson says
You need to add a 1 in front of the area code. We just called and the number works fine.
Fantastic job I say, after spending 5 minutes with answering machine I had a phone dropped on me. I call’d again, actually, I called four more times, the result was the same.
Oh, and do not bother to call the corporate office. The answering service will transfer you to non-answering line
Horrible customer satisfaction. Been waiting for meds that are needed for 25 minutes in drive thru. Apparently they are cutting back hours, and not staffing up for flu shots. Last time I use CVS. Walgreens going forward. CVS’s Leadrship is failing the company. Plan, Do, Check, Act!!! Not rocket science.
Pennie Smith says
This is absolutely DISGUSTING! CVS needs to TRAIN their “Managers”
I’ve been on phone for 20 minutes waiting to refill a prescription for my 93 year old parent.this is not the first time with a problem with them at Dedham ma on Buzzy st They gave her the wrong prescription a few weeks ago if I haven’t taken control who knows what they’ve done in past Should shut that one down ! Manager is useless!!!
Linda wieboldt says
I am sick w/ sore throat and sinus headache. My dr called in cough syrup. While waiting on line for about 20 minutes I observed one of the pharmacy tech working very quickly separating labels. She licked her fingers in between each label sheet she separated. Right after that the cashier stepped to the side and began blowing her nose. Using the tissue to dig in her nose really grossly. She crumbled up the tissu in her hand thre in the trash and grabbed a pile if filled scripts to put in the bins. I just stood there thinking about the disgusting germs and bacteria that were spread by just these two people. No wonder I’m sick. Cvs Burntavern Rd Brick,Nj
I had a script written by my doctor for 180:tablets and the script was filled by the CVS pharmacy for 90 tablets and the reason for this given by a manager was they did it to save me money when in fact this more than doubles my cost. This was not done for my benefit it was done for the pharmacy benefit. Done!
Richard Olsson says
I had a dreadful bus ride on my way to San Francisco airport. Had 7 hr trip and had a bag of tortilla chips and needed salsa. Cvs was the closest to bus station. I literally was following another couple in and the gangster security gaurd shut the door manually in my face while carrying my luggage. I said excuse me could you open the door for me. He looked at me and said some jive response and dismissed me. I then calmly stated I’d like to get some salsa could you open the door. He then said not gonna happen. I then stated im a cvs card member and ask to speak to manager. Again no respect and he mumbled more jive. I want an immediate response from headquarters management. I will then explain my conversation with the store manager who i called and was even more insulted. I want an apology or i will seek representation from the aclu for profiling.
Barry Elkin says
I’m 81 years old and I of course get a flu shot every year. I learned that this year there is a new vaccine out that protects against 4 types of flu virus. It’s called a quadrivalent. My doctor recommended that I get that one (he didn’t have it in at the time I asked him about it). Yesterday Oct 1st when I usually get my shot I was told at my Walgreens that they wouldn’t have that one for a week. I should have waited but wanting to get my shot of the 1st as usual, I made the big mistake of calling CVS. They assured me that they had it.I drove down there and was told by staff that they didn’t have it. I complained after being told by phone that they did have it. Pharmacist came over and told me that all of this years vaccines were quadrivalent and assured me they all offered the same maximum protection. Why would I not believe a licensed professional? So I got the shot. Looking at the paperwork after I got home I saw that I’d been given a vaccine called Fluzone High-Dose. Checking on the internet I found that of the four available vaccines this year, the Quadrivalent was at the top of the preferred list and the Fluzone HD was third down in protection qualities. She had outright lied to me. Reading all of the comments on this site about trying to call corporate to complain, I’ve decided to contact the state board of licensing AND my local BBB. The old saying applies here. Burn me once, shame on you. Burn me twice. Shame on me. They will never get the chance to burn me twice. I won’t go near them nor allow any of my friends to either, by simply directing them to this site and letting them read the comments. These CVS pharmacies should all be closed down.
CVS is by far the worst pharmacy ! I received numerous calls from them saying my script was Available for pick up only to find it was incomplete second time wrong insurance their time pharmacy window was closed for lunch ! I could see the pharmacist at his assistance behind the screen and I asked him I was just there to pick up they said they all closed for lunch and I said nobody ever told me that when did it start and they said it’s always been like that and I told him I was only there to pick up didn’t matter and mine was for me and most of us were there just to pick up an existing script they said the pharmacist needed a break and of course he does but I’m only there to pick up not to get a prescription filled it was already been filled ! I’m going to change my pharmacy to Walgreens!!!! I’m been going to CVS for years and have spent lots of $$$$ NO More WAKE- up !!!!!😡 This is the CVS in Ship bottom NJ and do sum things about 😳😳😳
Carrie Ball says
I turned in a prescription today for my sons ADHD medication and the pharmacy lost it! When I went to pick it up they handed me an old prescription that they had filled back in August that is no longer covered under my insurance and told me that was the one I handed to them today. It was not even the same medication! So they’ve misplaced husband new medication prescription and now I cannot get a new prescription written for my son for another 30 days because it is a controled substance. The CVS in Berea Ohio is absolutely awful! And on top of it they are all so rude!
Janis Yount says
I have been going to CVS Pharmacy ever since it became CVS on Orchard Lake in Sylvan Lake, MI. Last October when I refilled my Norco I was shorted 20 pills which of course I could not prove. I called and spoke with the Pharmacist and was basically called a liar because she said it was not possible. I told her I did not expect her to give me 20 pills because of the crap going on with pain pills but thought it was super important to let them know. So nothing came out of that. Well it happened again. I got my prescription filled yesterday and I was shorted 18 pills! I did not even call them because it will get me no where. I am a widow and live alone so nobody can take them! I just think there is a serious problem there and just don’t know if I should take my business else where or what. I feel it is super important that this is addressed. I don’t expect anything out of this again….but I am given enough pills to make it though a month and this is very hard on me. I have contacted my doctor also on this. Please I think this is very important and swear to you that this is an issue. I know that mistakes can happen but they claim it is impossible???? Thank you. Janis Yount
Our family has used CVS in Niceville Florida since it moved into our town, several years. I have called regarding poor customer service, disgruntled employees, lack of staff in the pharmacy and rude pharmacists. I’ve discussed 30 day vs 90 day refills since January and they STILL have gotten it wrong. I’ve had to have prescriptions redone, only to wait several more hours. We left CVS because it’s obvious corporate lacks MUCH concern about their pharmacists and employees. I am not sorry for changing pharmacies nor do I miss the frustration of walking into the store. Very poor management and LACK OF CONCERN.
Amy S. says
Have had a lot of frustration just trying to get my regular long-standing BP med prescription filled.Its all supposed to be “automatic”. Ha! Two trips in the last 3 days due to dysfunction in the pharmacy at store #2051. It feels like that pharmacist is trying to lose my business and that of others. He’s new there, or I’ve never dealt with him before, but he holds himself as though he is the prince of pills and are you are dirt. Super arrogant. He dismissed a line of patrons when the 6 o’clock boom fell. Extremely ill-mannered systems CVS has. The computer is god in their tiny brained little world, apparently. Bits ‘n bytes trump humanity. Why, its enough to raise your blood pressure, and it did.
Priscilla Joiner says
I want to express my great displeasure with the new system used for calling the pharmacy for refills, etc and I am asked to speak my request…..the pushing of numbers is offered but all thrown in there with speaking directions….It was so much more simple when I just had to press a number…. I wish you would reconsider how this is currently being done…thank you.
Patrick J Cowen says
I visited your Carmel CA store last week looking for skin care products that I had purchased there before.
I could not find the products I used, the shelves were bare in many categories and in a dishevelled state.
This is not the first time that this has happened.
Long lines waiting to check out, one register open.
The place is badly run in my opinion.
James Morris says
As of today 9/6/19 I will no longer use CVS. They just made themselves a easy soft target to get robbed by banning law abiding citizens to carry open or concealed weapons in their stores. Jumping on the band wagon with the other stores just shows how uninformed they are about safety and the rights of the people of this country. No amount of gun control is going to solve what ails this country. We walked away from GOD and this is what we get. Getting down on our knees and asking GOD’S forgiveness and following him is the only solution.
YOU HAVE MADE A BAD DECISION.
christopher r rogers says
CVS does not care about customer service. Every time there is an issue and it takes forever to get prescriptions. I wish I had a choice but my insurance forces me to use CVS. They do not care about complaints and if they are reading this PROVE ME WRONG and contact me to see what my complaint is.
Regina Dupwe says
I’m sorry, but I can see why CVS is closing stores. Apparently, Customer Service is foreign to them. Also, CVS doesn’t have standard SOP’s across all of their stores, their pharmacists make the decisions to fill or not to fill prescriptions. My husbands former pharmacy, he had to change because of insurance, would fill his prescriptions a day or two early, or even sometimes late, but the pharmacists at CVS says it is a 30 day refill and refuses to fill the scripts even a day in advance. CVS CEO, you need to get a handle on your company and your people if you want to stay in business. You need to incorporate standard SOP guidelines, and you need to fill your stores with competent employees. There are people, unfortunately that will be taking pain medications the rest of their lives, and they need to be treated just like any other patient. But, because they are taking opiods, they are treated as second class citizens and drug addicts looking for a high. Some people cannot have quality of life without pain meds. It should be up to the doctor, not the pharmacist what is filled. The doctor is continuing care and went to school for several years to take care of his patients. When you have a patient treated poorly because of the medications the doctor has prescribed, that is overstepping the boundaries of patient/doctor confidentiality. It is overstepping the boundaries of patient/ pharmacists. Its bad enough the insurance companies believe that they are over the doctors and can second guess doctors, but when a pharmacists does it, that is just as bad. Plus, my husband was almost put into the hospital a couple of months ago because of a lazy employee that couldn’t, or wouldn’t transfer his medications so that he could get his heart and blood pressure medications, citing, that it was a state law he couldn’t do it for up to 48 hours. That was a lie. He could have transferred the medications that day, but was too lazy to do it.
I have been a dedicated customer of CVS for more than 25 years. That ends today. I discovered this morning CVS is a big supporter of Trump 2020 campaign. I cannot and will not support anyone with insufficient sense to know this administration is destroying E V E R Y single aspect of American life. Anyone supporting him is either a horrible racist or overcome by incredible greed or, maybe, both. Shame on you. Goodbye.
Trump has been good for both trying to reduce drug prices(that got stuck due to the Dem Pelosi refuses to enact anything. CVS is tied to big profits instead and. Pharmacists on his own decided not to fill a 3 day supply on pain meds right after intense mouth surgery. “Tylenol and ibuprofen 800 ? Would not work with my ulcer” the script was approved by the surgeon, his offi e and even called DEA so it would t pop up, as I am on a small dose daily of a lower strength controlled. They said fine and issued a release code. Pharmacist said code means “nothing to me” and threw it away. SOL. Pain and misery. We are being treated like sick animals. Dying? Cancer? Chronic pain from condition, accident or other ailments? TOO BAD- leave uS alone at CVS Find some street drugs… that’s what it feels like now working with them
david w says
Sent to Nancy Lasko, Store Manager Freemansburg Ave Bethlehem, PA after my original poor rating of their pharmacy on several previous visits and her attempt to “reassure me of future competence”
I decided to give your pharmacy one last chance.
I stopped in Friday August 2, 2019 around 3:00pm and inquired about 3 prescriptions not refilled. Apparently, all 3 expired July 16, 2019 with one refill remaining on each. They normally automatically refill about the 20th of the month. I watched as the tech got on the computer to request refills from Dr Xxxxx. I spoke with my doctor’s office today, Monday August 5 and they did not receive any such request until this morning. They also stated that no such request was made as of 6:00pm Friday August 2. ( I foolishly waited Friday evening and all of Saturday for a text confirmation on the 3 scripts. Nothing.) Last night I got onto the express scripts web site and filled out a profile to start the ball rolling on getting a reliable supply of medication. After work today, I saw on my phone I had confirmation from cvs that one script was ready and “Too soon” on the other two. I stopped into cvs and inquired about the filled prescription and there were none available. I proceeded to ask for a manager to discuss this ongoing dilemma. It seemed to me that the manager couldn’t be bothered and sent another tech over to attempt to help. She informed me that because of my online inquiry to express scripts, they could not process any refills.
While signing up online, I saw a “HEALTH ALERT” pop up about the 3 scripts in question. Now, if something so vague as a generalized profile can notify me that one or more are critically low or depleted, I’m very sure that your team sees these same alerts but are, sadly, BLATANTLY COMPLACENT about acting on them. At the end of the “assistance” I received, I asked if the person I was speaking with was a manager. She was not. I then proceeded to tell her to delete my profile from the computer and that I was DONE with you guys. I’m done! As I walked out, my anger said to get your heads out of your a$$. I apologize for that. But I was absolutely livid and seeing red at this point ! ! !
I may go a week without my medication because of complacency and insurance red tape, but rest assured, I will be getting my medications through Express Scripts from now on.
CVS Corporation, are you trying to work yourselves out of customers? It’s evident that my local cvs is not the only store lacking in any customer service.
david w says
If negative stars were an option, I would definitely do so
Fran Tobin says
Today I ‘visited’ the CVS at 1199 Centre St in Newton Centre MA. As I went to look at the cards I was bitten by a dog!!
I ran to the pharmacy which was close by. The clerk told me to go to the front of the store!! I said really and she called the front.
I did give out a scream and the woman dog owner was saying the words sorry profusely.
Not one employee came by to help or find out what happened. What if it was more than a dog bite? The employees at this CVS were not helpful. They definitely need some training. I asked for help. Never got it. I’ll never go to that CVS again.
Carrieanne Dempsey says
Cvs in new Hyde park Ny. Sucks still waiting for 2 months on a prescription that is on back order. Had it filled somewhere else cause I needed it but cvs still hasn’t called me on the one they have. Now here again today and out of stock on another medication. I don’t understand how a pharmacy can be out of meds. But they have a lot of groceries here. This place is a joke . Unfortunately I have to come here or my copayments are higher.
Lynn Davila says
My doctor called in my Prescriptions a week ago there still telling me on order and they call every other day when I don’t need them will not fill all together when you go to drive up and your the only one there they let you sit for 20 min before even waiting on you there is always a 20 min wait someone needs to do something with holding med from people should be against the law. This is the CVS in Central Louisiana
judith carey says
shame on you CVS for not accepting scripts for test strips for more than 300 every 3 months I am a type one diabetic and have been testing 6 times a day for years I am on the insulin pump now I can only test 3 times a day which is not good, why are you the only drug chain doing this after years of using your stores and also your silverscript and worked for your company I will have to go elsewhere I am on social security and cannot pay for them out of pocket.
Linda Porter says
I received a automated on 6-16-19 that I had a prescription ready for pickup,
at 7:00PM , today 6-17 I went to CVS to get my subscription, and was told I didn’t have any for pickup, I told the clerk I received the call yesterday so she checked and said OH THEY WERE JUST CALLING TO TELL HYOU IT WAS TO EARLY TO RENEW THE PERSCRIOPTION, how stupid and at the time were have a hard rain shower so I had go from the car into the RAIN for nothing,he automated system should be updated, and not calling people to and say something ready when it’s not. this is damm stupid, and it’s not the first time I have received a call like this from CVS.
Due to my insurance I am required to use CVS which i am extremely unhappy with. I have requested that your firm quit contacting my physicians to refill medicine without my authorization or consent on numerous occasions. It is creating issues with my physicians as they think I’m NOT taking my medicine as prescribed.
This should not be a legal practice and I wonder why CVS intentions are by requesting and filling refill prescriptions when I did not request them. It seems shady to me.
I have long avoided the automatic prescription refills because of the harassment I feared that my doctors office could receive. I am required to go to a specialist due to the medications I am on, there are some very strict “guidelines” to get the medications. Violations of these guidelines may result in termination from treatment. My doctor prescribes a 30 day supply, yes I know 90 days are less expensive but I can’t get them. If I try to refill my prescriptions early I could get in trouble with my physician. This past week I have received a text a day (sometimes 2) about automatic refills or a 90 day supply! If this were going to my physician my care would be terminated!!! I am forced to use Caremark due to insurance, stop the harassment
CVS on Mountain in Oakland California has 3 running RX’s from my doctor. I am supposed to call a week ahead of time to “make sure” my RX’s will be in stock. I do that & more. For the past 2 months, the head pharmacist, who is professional, has confirmed my RX’s. Now, BOTH times, after your confirmation, I call to see if they are ready ready on the due date, and one has “disappeared”, or “accidentally” been deleted from CVS’s computers! I need them TODAY, my doctor is out,, and this has taken me 6 hrs so far, just to find out, (AGAIN), what happened. I get no explanation except that the Rx “disappeared from the system”, when it was there, and verified by the head pharmacist 4 days earlier. I cannot go without this medication. Also, some of the pharmacy staff, one in particular, hangs up on me in mid-sentence. This person sounds very unhappy. I am the patient. My doctors don’t prescribe these medications for their health, but for mine. I actually had to miss another doctor appointment today, unrelated, because of the disappearance of yet another RX from CVS’s computer system. I am not the only one. It has been verified that at least 2 other patients medications have been seen in the system, and just disappeared. It’s hard enough getting through to our doctors. Now we have to worry and upset the entire day because of these “glitches”. Your words, not mine. I think CVS is a fine company, and the cost of my RX’s reflect that. Please fix this issue! It’s beyond annoying, it’s detrimental. It’s disturbing. My question is WHY? Why is this happening?
Valerie Buttler says
Stop the robocalls about my husband’s prescriptions. There is no way for us to stop them. We get calls on Sunday mornings at 9:00 and again just before 6:00 pm. Just received another robocall. Our local pharmacy said they cannot stop them. I am alerting the BBB. This is ridiculous. My husband okayed another refill after he had just picked up two refills, and they filled it within two days. STOP the calls.
I am going to change my phone number in their system to their corporate number 401-765-1500. I am sick of being stalked by these monsters. My voicemail box will be filled up in a week. I AM NOT THAT INTO YOU! STOP BOTHERING ME!
Allen D Cantrell says
I have call on many occasion to stop the text the phone calls about the medication I take, I’m on a fixed income and have found it cheaper somewhere else, I’ve ask I’ve begged I’ve pleaded with the pharmacy at shiloh and Walnut road in Garland Tx. If you don’t stop them from harassing Me with text and phone calls I will protest at the store till they stop, I will not block customers on the driveway but I will have a sign tilling you customers that you don’t listen or care, and from what I’ve read on this page you don’t.
Never mind you and your company can kiss my butt.
You won’t understand that ether!
natasha whiteman says
Went into my local CVS employees are great just should be trained a little better on the coupon and policy’s for you company. I went into my store this past Tuesday the 18th a coupon that’s on the website did not apply was at the store over 30mins line began to get longer and longer so after waiting for over 30mins to try and see what was going on with the coupon and why it wasn’t applying. She advised that she apologize but I could contact customer care and they would be able to assets me with getting the bucks back to cover the amount of the coupon. Called that day and after being on hold for over 20mins the agent apologize and advised that the system takes 24to48 hours to show on your end so I would need to call back anyway so they would be able to look into my acct and see what happen and why the coupon didn’t apply and they would rectify it. Called back and after being on the phone with another agent for over 30mins he stated that they is nothing they can do. Very upset all I wanted was the extrabuck for the amount that the coupon was suppose to give me as well as the $1.00 that I was suppose to receive for spending 5or more on mouthwash. I advised to agent that I don’t think its fair that you guys offer something and if it doesn’t work that’s the customers fault.
Michael Beacom says
Today 4/16/2019, I sent my daughter to pick up a pain medication because I had surgery yesterday and unable to drive. In addition to the pain medication the pharmacy gave her a prescription that I had cancelled 2 months ago. They charged her $37.39 for the medication I had cancelled. When I called the store to explain, there response was “Once the medication leaves the store we cannot take it back” and then proceeded to hang up on me. Very unprofessional and I hope someone in customer service reads this. I’m 80 years old on a very limited income. Absolutely terrible customer service.
Vicki Roberts says
Thank You for getting a new staff at the pharmacy!!! They were the best today!!! Smiling, GREAT CUSTOMER SERVICE!!!
Poplar level rd
Louisville Ky. 4/11/19
Carol Matarese says
Dear CVS Corporate:
I have been trying to contact you/responsible party for the safety recall letter I received regarding Torrent Manufacturing. Not about amending my prescription.
It has been an exercise in frustration. Your call center is ridiculous. As I kept having to call back after being placed on hold for extended periods of time. They postulated that the District Leader would not respond to me if I did not tell them the drug name I was calling about (when I queried if this was true would they really not respond – had they experienced that situation I received silence). I explained identifying Torrent gave the DL everything they needed. They would pretend they where the direct line of contact and asked for my date of birth to access my PII – ridiculous!!
They mentioned asking my pharmacy to call. I explained I did not need that. I already called my pharmacy. I was all set with my pharmacy.
In the process of 3 hours of run around I now am obligated to file a complaint with the business bureau over the CVS call center’s antics.
I have been in contact with the RI Department of Health with some questions. Through this process I am learning a lot. So I have had contact with my congressional representative.
My contact request with CVS is for process clarity. But so far it seems that you may be part of the witness protection program! (JK).
So the new concern – is CVS a hot mess? Are they heading for a corporate free fall? Do I need to move my business and should I recommend others do the same??
Scott Lantz says
The average telephone call to CVS in Prescott Valley Arizona is approximately 25 minutes. Then they answer the phone and just hang up. They are rude and not service oriented and seem to care very little about their customers. I attempted to contact the corporate office but their phones don’t work what a surprise. I’m lodging a formal protest with United healthcare and the attorney general for the state of Arizona regarding their practices and procedures.
I live in Kilgore texas . I take scripts to cvs on one day come back 24 hrs later and they are not filled, my wife waited 15 days on a script and finally took it to walgreens and got it filled . the people there are short and rude . no way to run a business . I am switching to walgreens even if it cost me more money .
Sharon young says
Your cvs on Boston at in Lynn ma has abhorrent customer service in the pharmacy shortage of staff. I had to switch from rite aid because they closed and for insurance reasons. I cannot believe how people are treated at this store.
The CVS Pharmacy in Haughton, LA never answers their phone. To check if your medicine is ready, you have to drive up their, which is 20 minutes on way. Since Judy left, this place has gotten horrible. I guess it is time to change to Brookshire’s Pharmacy.
Wesley Martins says
Just a quick note to let you know why after being a customer for close to 15 years I have finally reach the end of tolerating boorish staff, sub-par customer service and your aggressiveness in pushing drugs. Mexican cartels have nothing on you when in come to foisting medications on people, most especially seniors. Today I paid a second time for a prescription to be taken PRN of which I have more than an ample supply. I NEVER placed this medication on auto-refill, but that didn’t stop CVS and now they say it cannot be removed from auto-refill. Since you can’t, I can. That was my last CVS prescription, I’m having my prescriptions transferred to a my Publix Pharmacy, at least they have great customer service and don’t gouge their customers. Bye.
Cindy S says
CVS in Greenwood, Ms is absolutely the worst Pharmacy. I use other stores in other states and have zero problems. I live in the country about 30 miles plus from Greenwood I had a friend drop of my prescriptions for me because she was going to Greenwood that morning. I arrived that night to find out they had not filled my prescription. Not only that , they could not locate it. I am going out of the country on Sunday and Now will not have the medication I need. I STOP going once before and switched to Walgreens. Looks like I am switching once again. Corporate needs to do some house cleaning and check up on your stores. Fire some managers and get someone who is efficient. I would go to the local pharma but I travel so much it is more convenient to go either to a CVS or Walgreens. Trust me it’s not only your company. Walgreens has its issues as well in Greenwood. They are having growing pains from buying out Freds dollars store. But Al least they don’t lose my prescriptions!! ????
Bob Klinger says
I contacted your office February 4, 2019 about the filthy, dirty, unpainted, rat infested (there are two traps outside within 12 feet of the front door) CVS at 4301 Bee Ridge Road, Sarasota FL., 34231 and was told a field manager would look into the mess. I’ve posted photos on my facebook page …….still haven’t heard from CVS, and NOTHING has been done to clean up the building or the extensive filthy, dirty wall separating the building drive through from the community that the county required when the building was erected some 16 or so years ago. I don’t think CVS wants to be represented by such a mess. I’m a shareholder and embarrassed by the place……..
Vicki Roberts says
I transferred my prescriptions to CVS 3229 poplar level rd. Louisville Ky because my pharmacy closed bout 8months ago. The woman that work on the pharmacy are the rudest, and they don’t answer the phone, I have never had such bad customer service in my life??? I have to say Mike that works in the pharmacy is very nice he deserves a raise for putting up with his s coworkers!!! I have switched to Walmart this month. I am 63yrs old!!! Shame Shame on those women☹️☹️☹️
I am a customer at your Norwell Ma location. Every time I go to pickup a prescription it’s never ready. When I call it in I always choice next day pickup and I always give it a extra day hoping it will be ready. It’s never ready and have to wait at least 20 minutes. My last prescription was called in on 2/12 /19 in the early am.i chose to pickup the next day. I went to pick up today 12/15/19 at 1pm and it was not ready. They told to wait but I had to be back to work and had to catch a plane. So here am here catching a plane with no anti depressant. I don’t blame the pharmacist. It’s obvious the are under staffed. That pharmacy is out of control. You are playing with peoples lives. You are in the medication business. Treat your customers like there lives matter. 3and a half days for a prescription and it and it still was ready. Come on. And what’s with when you call in and told it will be ready at certain time and it’s not? What good is that ? Your wasting people’s time. Looking forward to hearing from you but I would hold my breath.
cvs in Ephrata pa, probably the most discriminatory place ever, not to mention giving wrong amount of pills in script giving smashed items. after speakingwith regional manager numerous times about this issue I stuck it out and was told finally I can pick one of many scripts up, I called ahead of time after being run around all week by cvs and not having my script, and the person on the phone said uhhh I cant find it? HAHAHAHHAHAHH what a joke, so I said no problem I will come down first thing sat 2-9-2019, I got there early sat at the window for over and hour finally a customer said a pharmacist never showed up??????? they have ran me around all week in 20 degree weather I wasted 92 bucks in gas and am not supposed to be driving due to a brain injury, I AM TOO ETHNIC for CVS, they constantly screw with me and my scripts, this is how companies get sued, complete violation of my civil rights and just friggin morals, been a member for over 20 years, I AM DONE CVS WITH YOU AND SIMPLE SIMON
Why am I on hold for 22 minutes only to get an extremely rude pharmacy TECHNICIAN? I’m not calling a pharmacy to enquire about the weather. I’m calling because I need your help. To have anyone on the phone for 22 minutes is outrageous, discourteous and just plain wasteful. Store manager Mike was completely useless!!!!!! Tried to explain the “pharmacy phone queue” to me like I care how their inefficient store works.
Hey pharmacy tech…if you don’t like your job find one that doesn’t involve interacting with sick people….like at a morgue. Worst reviews online and corporate doesn’t seem to care. CVS LANTANA 1581 LANTANA ROAD FL
Callie Morgan says
I am on anti rejection meds and I have always got them at CVS until now. On Decy23,2018 I was told by Jessica that they would no longer provide me with my medicine because my insurance wasn’t paying them enough money. I need these meds to live without them I will go into rejection and could die. When my husband and I tried to talk to her she became rude and informed me that this was not her problem. How can such a large company have people that just don’t care if people live or not? I still am having trouble getting my meds by thankfully I have found a pharmacy with a group of people who do care. I am on a fixed income and my husband is as well. My meds are very expensive I know but I think if CVS was going to stop giving my meds to me I should of been told before 2 days after they were supposed to be filled. I use to love doing business with CVS but if the pharmacy doesn’t care about their people any more than that then my family and I will not spend one more cent there. It’s a shame that people treat people like this shame on you CVS for letting something like this hPyto anyone. May God have Mercy on all of you.
Carin cirino says
I am visiting Naples fl. Needed a prescription. Went to cvs they told me to come back after 2pm the next day. When I got there 8 people on line all complaing that their prescriptions were not ready. One women said she had to come back two times. The pharmacist is overwhelmed. I don’t blame her it is just understaffed. It not because of the so called “snow birds “.. the pharmacy I used is on Collier and route 41.
January 9,2019 , I went into my Doctor and get set up with CVS Caremark. This has been a nightmare to say the least. First they delay filling my medication and give excuses, I managed to get my doctor to get some things straightened out. But then CVS Caremark delayed another medication for some stupid reason, I had called them several times and spoke with supervisors. Finally they shipped my medication 1 day air saver UPS. Well, UPS lost my medication, contacted CVS Caremark and the personal that was suppose to help was rude and argumentive. the second person was rude , the third which a case manger wouldn’t listen and really did’t care . CVS Caremark and their so called protocol for lost medication is a joke. The incompetence of these people is going hurt some one these days. I have been trying to get my medication for two weeks now. Medication that I’m not suppose to be without or stop abruptly , They have made me go cold turkey , due they can’t seem to get medication to me.They told me that they would have file a lost in transit and get resend approved,and get a new script from the doctor , and it would 24 to 72 hrs be anything would happen, here I am with no medication. the last person that I spoke wouldn’t connect to some one above her. They do not care about their customers. I am a permanent head injury patient that needs her medication.And these people could careless weather or not someone gets their medication or not,but they want you to pay for the medication that you haven’t received.I would like to speak to the president of this corporation. This is my first time using mail order pharmacy, so far it hasn’t been a very good expereince.
Angel Yotasha Wynne says
I absolutely HATE this CVS! This is my neighborhood pharmacy and every time I come here they are rude. No one was in line and I was the only car in the drive through. They just say there looking at me. Then the rude worker Anna came to the window and said yea!!! Are you kidding me? I asked when would my prescription be ready she said when you get a text!!! I have the flu and it’s been 4 hours already. CVS BLUEGROVE IN LANCASTER TEXAS
I have open case against CVS for giving me someone else’s prescriptions which is a breech of hippa laws & wondering can I sue them?
Nancy quarles says
I am representing my cousin Jackie Mingle who works atthe Branford Ct store. Jackie is a person with a disability and in my opinion has been discriminated against by CVS Store Manager “Dan” I personally had a 33 year career in working with people with disabilities so i I am very aware of people with all kinds of physical, developmental and mental issues. I have a Masters Degree in Rehabilitaton Administrstion and am very qualified to evaluate Jackies employment aptitude. Specifically Jackie had a brain injury as a child and is somewhat limited in some tasks. She is very capable of working and has been at this Sore for 18 years. The manager has only given her four hours a week. Most recently he told her no hours for January or February and possibly not March. Jackie has had the support of a “job coach” through the local Easter Seals when needed which I might add is a free support as needed for her at no cost to CVS). Most recently the Manager ask Jackie to work Christmas eve and day which she graciously did. After her shift he gave her the news of no more hours. He did this unprofessionally over the
phone. Can you imagine the negative impact on her self esteem. There is absolutely no reason to limit her at only Four hours a week but inspite of this she has faithfully gone to the store every week for 18 years. Most recently the NY Times wrote an article noting CVS as a leading employer of people with disabilities. In some situations this may be accurate but in my opinion Jackie has been treated poorly and deserves better . Jackie is blessed to have a strong family that continues to advocate for her best interests. I would like someone to look into this situation without fear of retaliation. Your web site says you have 22,000 plus employees which is commendable as you provide employment and income for people in the communities you serve. I think CVS can and should do better in this situation. I can be contacted st 714-240-4624. Please let me know what your going to do about this poor employment treatment. Everyone needs to feel like they are valued. My fear is that this email will go into a bin of unanswered reviews. ty. Nancy A Quarles
Sabrina Valenzuela says
I am HIGH RISK pregnancy patient that needs a thyroid medication. I have ordered this prescription for 4 DAYS!!!!!! I ordered it specifically 3 days before I ran out so it would be ready on time. I still have not received my medication. What infuriated me is CVS kept telling me tomorrow, tomorrow!!! Now it’s 4-5 days come the f**k on!!!
karla wolfe says
i wanted to know if my husband and i received the pneumonia vaccine in the years from 2013 till 2017 received? at this time cvs was combined with tricare for live. at this time we where asked to get the pneumonia vaccine shot and we are only aloud to receive this one only once after 65 of age. husband needs one 88 of age and myself 75, and no one can tell us if we ever received the vaccine shot. we need help.
sincerly karla wlfe
I have been using CVS Pharmacy here in Dade City Fl. the last 2 years. I’m 71 years old and have never been treated so badly by the pharmacist here in Dade City. Basically refused to fill a prescription that my primary care doctor had called in to the pharmacy. It was for a controlled substance that I have been using at night to sleep. I’ve been on this medication for over 14 years. She would not listen to me and kept talking over me, literally shouting in broken English at me.
I had a nephew die over the Christmas holiday and asked my doctor if I could have a few more for the long trip to Port Townsend, Wa. My doctor called in script and she denied filling it, saying my insurance would not pay for it. Well, Medicare doesn’t pay for the drug, so I have always paid out of pocket. It’s not expensive. So she lied to me. When I called her on it, she really got irate with me. Never got script from her, she had me sobbing by the time I got off the phone.
Today I tried to refill my regular script and the same pharmacist denied that one as well. I have reported her to corporate and pray they take action against her.
John V says
How about store managers who intentionally habitually sell OTC medications well past the sell date. When bought to the store managers they act surprised and advise what the store policy is. I go back the next day and the same items are back on the shelf. Policy is what the Managers do. This has been going on for two years from my experience. CUSTOMER ALERT: BE VERY SURE TO CHEWCK THE EXPIRATION DATE!!
bruce shadrick says
I live in Brockton ma.,C V S built a brand new store at 1267 main street, it opened for business about 12 months ago. I have my prescriptions as well as my wifes filled at this location because of the close proximity to my home. not only is it convenient the service is great, that’s why I chose c v s. I have a major gripe with the store, mainly cleanliness I have frequented the store a number of times in the last few weeks & I find the same problem still existing. that being F I L T H, the parking lot, the landscape gardens, the yards of the homes that abutt the store, the main entrance, inside the store the isles are filthy carpets need vacuuming, windows are filthy I could go on but I think you see my point, I even mentioned the F I L T H to the female store manager to no avail. I gave them what I thought was ample time to clean all this up but alas no change. so ladies & gentleman I appeal to you to do something to alleviate this, or I will be forced to call the board of health in & let them handle it. I thank you for your time & would appreciate a response at your convenience bruce shadrick
I realized that in my anger writing the previous post, that I forgot to include that it is CVS on County RD E, in WBL, MN that is deciding to play God, by conveniently forgetting to fill class II medications but happily fills medications that I did not request, and which did not have refills available. Therefore, they had to contact my doctor WITHOUT my knowledge or consent. Smells a little fishy.
I’m about to file a discrimination lawsuit. I’ve been on the same medication for 10+ years and going to CVS for most of those years. After I moved to a different city, my local CVS has not been filling my medication. My doctor efiles the prescriptions and the pharmacy might fill one and then give me the run around to get the others filled. They have any excuses but if you look at my history, it’s all there to see. If the prescription is sent over on the 15th, why does it take 3 weeks to get the medication in? It’s not a rare one. It’s a common drug. This unacceptable and unbelievable business practice. I NEED this medication so I can take care of my family and myself. I am irate at how the pharmacist decides which medications to fill. Somehow, the prescriptions that I need filled and which are on file, waiting to be filled, don’t get filled but medications which I never asked to be filled are! Talk about the pharmacy deciding to play God. Unethical and immoral business practices. If this only happened once or twice in the last few years, I might be more lenient but not every time for the last four months. Not ok!
Peggy Baden says
It is with great sadness that I just read that the head pharmacist at CVS in Brunswick Village, Leland, NC has resigned immediately as this is an extremely busy pharmacy and after several requests for more help the 2019 budget did not include more pharmacy staff…this area is a huge retirement community. This Pharmacist helped the community during Hirricane Florence by opening the drive thru to meet medication needs. This is an employee who cares about the safety over the consumer! Perhaps CVS could take lessons from him.
I’ve been a CVS customer for years, but disregarding the logical request for another pharmacist when there is such a need puts the local elderly population at risk. It seems that CVS is more concerned about their budget and making money than the health of the community. Goodbye CVS. Maybe Walgreens, that is only 1 mile away will care!
Angela Aloisio says
I guess people working for cvs caremark must not have an education but they also lack in common sense. After a week of waiting for my father’s prescriptions in the mail I called Caremark to see what the problem was, I was told that he had no more refills, even though he is on automatic refill. ( automatic refill means they call the doctor and get a new prescription, not rocket science). So I called the doctors office to send over a prescription to Caremark. The doctor sent the prescription to CVS pharmacy instead if Caremark. After 55 min and speaking to 3 different people and naming his meds 3 different times (cause heaven forbid they write them down), we got the prescription transferred to Caremark and the meds would be mailed out in 48 hours, so I was told. Because my dad doesn’t have anymore medication and asked what I should do. I was told by a James, that I should call back in 48 hrs after the pills were in their system and labled sent, then I could have them (caremark) call my local cvs to get 5 days worth of pills. Sounds easy right. 48 hrs later I called caremark and asked if they could get me the 5 day worth of pills and, this is what I’m told: my father’s meds cant be filled because he has no more refills (are you kidding me). Now I”m pissed off, so all I did 48 hours ago was for nothing. My blood is boiling, and I ask to speak to a supervisor because of their lack of “DOING THEIR JOB”. Supervisor was less help then the 3 idiots I spoke to 48 hrs ago. Here I am today with no pills and my Dad on day 2 with no medications. My parents moved in with me a year ago and every single time its time for refills I go through this. Their incompetence is equally disturbing, how do these people keep their jobs when they can’t do a simple task.
Annoyed in Glen Burnie MD
Terri Masten says
I sat on hold for the CVS in Southport, NC to talk with pharmacist for 31 mins…I decided to drive over while still on hold…when I arrived I shared with the pharmacy staff how long I had been waiting…the pharmacist, David well ok..no apology…no sense of urgency. Thank goodness for the pleasant, concerned Julie. There is no excuse for such rudeness…the pharmacist should not be allowed to deal with people…such rudeness should not be tolerated. This pharmacy needs additional help…short staffed majorly!
W Lentz says
Pretty much the same thing here in California, excuses are same, short staffed, not enough hours. Nobody at CVS cares.
The same way at the CVS in Haughton, LA
Brenda Clay says
I live in Birmingham Al. Since Aetna bought CVS, my prescriptions experience has been a nightmare, Customer Service is terrible, they don’t answer phones, I personally have seen them hearing the phone ringing and don’t answer. Ask questions get conflicting answerers. Maybe a Customer Service Class may help.
Amy Williams says
On October 18, I picked up a prescription in Mayfield, KY, that smelled of sulfur—I thought that I had stepped in dog poop when I was going home with it in the car. I have taken Bupropion for several months now, and it does NOT smell like this. I waited several weeks to take it back because I work out of town and could not get back by 6 PM. I did not (and I WILLNOT) take any of this prescription. Upon attempting to take it back yesterday, I was told by the pharmacist or assistant or whoever he was, “That’s just the way it smells.” This IS from a different manufacturer since the pills are purple and I have usually had green. However, it is not supposed to smell that way, and he was very belligerent about it. Now, I must take a day off work to go to my doctor to get this straightened out.
Robert Donovan says
That is terrible what you guys done to Linda Jackson,as Don Nimmer this girl was to buy 30.00 worth of items,as she did not, and he left her have the free case,as she was not to get it. Store number 6556 in Danville Indiana He also does put products in the right place where they go.
Alex F. says
CVS in New Albany Ohio 175 W main st.very poor management. Can’t get my prescriptions filled completely, properly and timely. LeavingI Cvs as a customer for over 25 years.And by the way I do have very good insurance. Alex
Joni knight says
I have been a customer of cvs for at least 20 yrs. Never have I been so dissatisfied with cvs as I have been in the past couple yrs. They never have my prescription ready when I get to store and trying to call ahead is a joke !!! I’m on hold for 15 minutes before anyone answers the phone!!!! I’m checking with my insurance co to see if I can switch pharmacies. I’ve had it with no one answering phones!!!
Tony Isabella says
Tried to return a product that stop working that I had for 30 days and they re-wrong it and charge me more. I never knew use headsets screwed up policies. Then I can’t try to complain to the corporate office and get disconnected three times. You guys have the worst customer service I’ve ever seen. I guess I will have to start going to Rite Aid now!
Debra Holiday says
I previously submitted two (2) complaints and was contacted by a district manager and was very satisfied that my issue/complaint would be resolved. I was told the the district manager would work with my CVS and get back to me today: 10/22/18. I have not heard from anyone today. I visited my CVS today and purchased more prescriptions. A call to tell me they were still working on my issue would have been nice. I have been a loyal customer for over 30 years. Thank you.
Sandy baldridge says
Since your store opened in Benton Arkansas, I have had problems with your pharmacy department especially with your main pharmacist. When he was transferred away for a short period of time it was a much more pleasant experience. Last week my doctor did a procedure on my back which has been ongoing for 2 years. The pharmacist told me it was not covered under my insurance. I called United insurance and they advised it was approved. The rep called the pharmacy and gave him the coding info to use. Your pharmacist was very rude to her and told United he didn’t have time to deal with the situation. Then I talked to my doctors office and they had spoken with your pharmacist and he was again rude to them. He was adamant about a prior approval which per United was not necessary. I have heard other complaints about this man. His behavior certainly doesn’t make your organization look good
Arlene Siver says
I brought my mother to your store on Amherst road in Nashua NH to fill a prescription. The prescription was for qty 40 for an opioid for which she only needed 1 or 2 so I told the pharmacist to only fill for qty 20. I opened up the medication 2 days later to provide 1 to my mom prior to her MRI and there were only qty 10 in the bottle. The bottle was in a bag and sealed with a staple and in my procession the whole time. I called the store pharmacy manager to report the shortage. They indicated that their qty’s were accurate. As such, you may want to investigate the pharmacy in your Nashua NH store since someone may be “skimming” pharmaceuticals.
Graham W. Ward says
sir/madam: from your Linden St., Wellesley, MA 02481 store my wife, Mary H Ward keeps getting unwanted reminder calls. We have repeatedly requested removal from the automated reminder list to no avail. I am reluctant to go as far as moving our medicarerx blue cross insurance to another insurer, but I will do so. Please assure me you can remedy this irritant and that it will by done by date X. Thank you. Graham Ward, Oct 2 2018
The cvs pharmacy in hummelstown pa 17036 has Consumer discrimination for insinuating I am Drug addict Bc I need to purchased needles because I have to take vitamin B shots once a week. They constantly refuse to allow me to purchase needles them because of their own personal believes and views. I spend a lot of money on all my Medication and I print about 2000 pictures the year. And to be treated as such is an embarrassment!
I am in North Charleston sc. Your store on Ashley phosphate is still closed on Sunday morning. The recording says you have finallly opened. I go to the store and still nothing. We switched to you because we just move right down the street from this store. My Husbands meds we tried to pick up since weds all closed for 4 days. Most of our weather from hurricane Florence has been non existent. Sunny most of the days and a breeze and a little rain on Saturday. This is ridiculous. Folks need their meds. It is for depression and you probably put families through a lot of unnecessary problems and concern. Even though I just moved everything to cvs……..this will be the first and last time we will being going to any cvs regardless what it’s for!!!!!!!
I want to know who the genius was that CLOSED THE CVS STORES in upstate SC, 4 days before a hurricane that was coming close to the coast but turned and went into NC. Day 5: not a cloud in the sky, very slight breeze and no rain.
Thanks to you, my diabetic husband is without his insulin, my child is without his meds and I’m out of all my meds. We’re screwed – thank you for nothing. After our commitment is filled with your store, we’ll be switching to another establishment that doesn’t slam doors on their customers early. This is ridiculous and I bet you anything that their are people out there in the same situation as us but way worse. If my husband has a heart attack because of lack of medications, you better believe you will be hearing from my lawyers. Bad bad decision, you made your bed now you’ve gotta lay in it. I hope everyone in the Ladson SC area sees this message and follows suit. Let me remind you, 4 days, not a cloud in the sky, no rain or threat of storms and your store is CLOSED! Way to have my support (not)
Worst policies ever. No managers in store and a her word sort of a manager knew nothing. Bought 24.00 of candy. One chocolate bar from your premium end cap was not edible. Brought back The unopened one to chance for a regular bar and had another 20.00 on counter. Because I didn’t bring a receipt on the 3.49 bar they were going to give me less than I spent – even though I just wanted to exchange it. This means – no fooling – that YEARS of purchasing, and many thousands of dollars are not gone to you over less than a Dollar. And I ask for management to make a management decision but a “Real” manager was not in the store. What a waste of time and such a bad decision on your part. Thousands of dollars and good will gone in one instant over a stupid , indefensible position for a company in today’s marked. sHAME on you as a company. What a betrayal of public trust.
The CvS property located in Plaquemine Louisiana 70764 is in desperate need of grass cutting and flower bed maintenance.
This is not the first time this issue has been brought to your attention. Be a good neighbor…..
Hello, this is regarding the CVS store on Main Street in Ridgefield, CT. There is a woman who works behind the drugstore counter named Leah who is rude and confrontational to customers. She has been there for a while and I have seen her interact with all customers in this manner, practically scaring people. I am not sure why the store tolerates this behavior, it is absolutely inappropriate. In this day and age of high competition for customers, where is customer service and cordial behavior? All of the marketing in the world will not make up for nasty employees.
Vicki Oleson-Downing says
I just want to thank CEO Larry J. Merlo and CVS for their wonderful stores, products, and the excellent personnel who serve us customers. I shop many different CVS locations and I want to draw attention to a young man named Alanzo (name tag AL) who was recently
working the 60 N. Valle Verde Dr. Henderson, NV, 89074 store. He should be a manager. He has assisted me many times at different stores too and he’s positive, professional, personally concerned with his customers and he’s great with boosting your sales and being sure there’s always time and attention if we want to buy just one more thing. Keep up the great work CVS. From a “customer valuing service”
Sara S says
A drugstore employee just spoke rudely to me and hung up on me. Worst customer service ever.
Reason=member didnt pick up the meds and OR expired. only allowed to have 30 days supply but tech will not give me a d30 day rejection/ 90 days pays but the plan says 30 is the max for mailorder. argue with me over the 30 days. refused to give me a 30 days rejection .
ann prussel dob 4/3/1959
I work for UHC.at Optum RX. this tech was not very nice when I explained the rules as far as the plan goes. This member is only allowed 30 days fill at retail. not 90. Phillip refused to make a 30 day rejections the plan states for a mail order OR./
Phillip does not make policy and can not over ride the contract.
When a member of the Pharmacy calls the help desk, we are here to help. but you must follow the guidelines made by the contract.
please take corrective action about this. remember 90%=+ of the medicade and medicare members are only allowed 30 day fills at retail
. Thank you .Josette
Cheyenne A. says
I have always been a very loyal customer to CVS stores across California but after my recent experience, I’m not so sure. I went to my much trusted CVS at 222Market St in Inglewood California Store #8837 to buy my mother shampoo and conditioner using her card. I got to the counter and inserted my moms card when the women working the counter (Black, 40-50s, very red chalky lipstick) asked me if I was paying credit or debit. I said credit and she said that she would need to see ID. Knowing that this is my moms card and she sent me to buy these things, a common practice many parents these days do, I said I didn’t have any but that she was my mom. She said I wouldn’t be able to purchase the items as the receipt printing my items came up, signaling everything had already been purchased. At this point I was thinking they could just let me take the items and go, as my moms money had already been deducted from her account and put into this company. She then said that she would have to return the items and made me wait about 10 minutes as she returned them and wasted not only my time but the people in line behind me’s time as well. I understand that identification would be needed but this worker went about this all wrong. She should have asked me this before I instered the card and let my moms money get taken away. We could’ve been on our last $50 and this woman would’ve let $32.84 be taken out of my moms account until God Know’s when. And even if I were trying to steal using someone else’s card, your worker moved very slowly to address the situation. Terrible experience and I am not likely to be back any time soon. I hope something will be done about this.
worst CVS ever in Ephrata pa on 440 north reading road, gave me yet again the wrong script and was supposed to call me right back 4 days later nothing, CVS is not only rude but could careless, they have put cardboard covering the drive thru window saying closed at 9 am in the morning, they give wrong scripts, last time I was given birth control and when I stated it was not mine, I got yelled at like a child in front of customers? they definitely discriminate, I look 13 at 40 due to hormone problem and continually get disrespected, talked down to and treated like utter garbage? I have never in my life treated anyone like I get treated for no reason other then based off how I look, people feel I look like a kid and should be treated and or talked to as such, CVS you are disgusting, store number 5721, the store manager never even bothers to address the situation
Kathy Baumann RPh says
I called my CVS this morning to explain that I had changed physicians and would need new prescriptions/refills for 3 prescriptions. The pharmacist I spoke with was very nice and said she would take care of it. Got a text today that prescriptions were ready. Went to pick up only 1 of the 3 was filled. Didn’t know anything about the other 2. One of the interns called a couple of months ago and wanted my 3 prescriptions to be filled at the same time…I agreed. The question I have….do the pharmacists at CVS ever look at the patient profile??? My profile also states that I prefer Lipitor Brand – no copay. Every time I go in…they have filled it with atrovastatin explaining they have to order Lipitor. I have been a hospital clinical pharmacist for over 30 years….I would never verify an order without looking at the patient’s medication profile. In the era of much more competition customer service should be a top priority!! Anybody can use mail order…. This store is located on 135th Street in Overland Park, KS
Lois McLaughlin says
Very upset with CVS! I am a 66 year old woman who has gone to CVS over 50 years because I am from Lowell MA. I tried to return bio-oil today with a receipt and my return was denied by your 3rd party. This 3rd party denies without reason and refuses to allow customer to speak to a supervisor. I understand fraud but this unopened package with a receipt is not fraud. Customer Care was not able to help with this 3rd party. If I am not able to return this 14.33 purchase with a receipt then I will never shop in CVS again. Shame on you CVS. Change your Logo from “ExtraCare” to “ReallyDoNotCare”
Kevin Dunbar says
I’m writing in reference to the CVS Store, number: 2418, located at 2121 15th St. North, Arlington, Virginia 22201, phone: 703-243-4239. According to the employees at this store the MoneyGram machine, #KS0003786, will only allow customers to send money. According to employee’s they can’t give you money that was sent to you by someone through this machine. So, they refuse to dispense money. This has been going on for approximately 5 months. In January, I was able to receive money at that store through this machine. There’s even a bigger problem, there is NO SIGN on the machine telling a customer that they can’t receive money. Therefore, if you go and process your request to receive your money and they won’t dispense it to you at the register, it creates hours of calling money gram, getting the manager at the store to assist in this matter is virtually impossible. Then you have to wait for verification from money gram so you can go to another location. This has happened to me twice. The problem with this is, I have to walk 30 minutes to another CVS which is located at 3141 Wilson Blvd, Arlington Blvd, 22201, phone: 703-524-2635. I have a disability as a result of a heart attack and wear a brace on my right leg. At time this is a very difficult walk for me. The CVS at 3141 Wilson Blvd, has never refused to dispense money that was sent through the Money Gram machine. If there is a problem which is rare, they put a sign on the machine and explain the situation. Why do the customers that live around the CVS at 15th Street North have to be inconvenience because the employee’s of this store refuse to accommodate them and do their job? CVS has allowed these machines to be in their store to help the customer, but it seems as those the employee’s in this store are incompetent and refuse to do their job. They have been extremely rude at times not only to me but other customers that frequent the CVS at this location.
Laura Hafner says
Do you know how fortunate you all are with this AWESOME team you have at this store, Liberty SC? Woah, I can not praise them enough!!
Sometimes theyre over whelmed because they have a long line but they handle it so well!!
They really could use some help!!!!
I’ve been to many CV’S but this store takes the lead, first place, the rock, their AWESOME!!
The whole team is unbelievable but in front her name is Laura. Her personality, handling the customers is unbelieveable!! Pharmacist Karen Woods, is AWESOME , knowledgeable friendly helpful and I cannot say enough about her!!!!
Amy White is my favorite, she so knowledgeable and down to earth and knows what you need before you even ask!!
I love this store and the people but please reach out to Laura, Karen Woods and Amy White because they are the ones that go way beyond call of duty!!
Laura K Hafner
Shannon Tilley says
Worst drugstore ever ! Is it so hard to find competent pharmacist that speak English ? I am forced to use this drugstore threw Teamcare. Don’t plan on getting your prescription in less the a week if you’ve had surgery it’s almost impossible same day service. The Worst Ever !!!
Kelly Hauk says
OK So I get a prescription from my vet for my cat, I call CVS to find out how much it will cost. The tech puts in the medication, strength, and quantity and tells me it will be $296, but tells me I may want to check for a coupon so I can get it cheaper, she recommends GoodRX. I go online and see there are coupons for other pharmacies that give the after coupon price, CVS just gives the coupon group and bin number making you have to contact them to get an after coupon price. I call CVS to give them this information so they can tell me the cost and I’m told I have to come in for them to look it up ugh, they seem to always take the route that inconveniences the client. I go to CVS give them the script and coupon and am told that after coupon cost is $301, what? I explain that I called last night and it was $296 but told about the coupon, now it’s more with the coupon the tech tells me it was never $296 it’s $500 and $301 after the coupon. I said “that is what I was told by one of your employees/representative last night” She replies “well she lied”(great business tactics to send a message to the client that is already doubting the companies integrity that you as a representative would rather reinforce the doubt and trust of the company and their representatives just to prove the price you’re giving is correct)
Well I went on to the CVS APP and put in the medication(strength, quantity, etc) to see what cost comes up and it shows me a price with insurance (YES, I realize it’s going to be cheaper with insurance because insurance is picking up some of the cost) but if you look at the screenshot my cost would be $10.00 and the insurance will pay $24.73 for a total of $34.73. I can’t use my insurance it’s for my cat but I would be more than happy to pay my portion AND the insurances portion so CVS still gets the $34.73. I’m told it doesn’t work that way because the insurance gets an extra discount. Ok so the insurance is given an additional nearly 90% discount that can’t be extended to the loyal client? She kept saying you can’t compare one is with insurance and one is without, which would sound reasonable if the insurance was paying the remainder of the cost after the client pays their portion, but in reality end result CVS will be getting a total of $34.73 total from both payors but won’t take less than $301 with one payor paying the entirety of the cost? So going back to the coupon site and looking at other nearby pharmacies the coupon can get you with no insurance the medication for as low as $53.81, therefore here I am walking out of CVS once again to get my medication elsewhere (this seems to be happening frequently due to price, availability and errors)
I went to the Medicine Shoppe a few blocks away, they don’t use the coupons but their price for this medication without insurance is $79 (a lot less then $301 after the coupon!) I asked the Pharmacist how the same exact medication could be $500 at one retail drugstore and $79 at another blocks away, he responded “I worked for Eckerds and when CVS took over Eckerds some 10 years ago I left because of reasons such as this.” Well to this I would like to say that we were with Eckerds when CVS took over and due to the horrible experiences like this through CVS we too will be leaving!
Just a thought…when we’re experiencing a storm and someone tries to sell a $5 pack of water for $15 it is unacceptable because the water is needed and it’s unfair to take advantage of the person in need BUT pharmacies are allowed to take a medication (a needed, detrimental to your health medication) and mark up their price 10-12 times the cost, and if you’re in a vulnerable position of not being able to use your insurance you will especially be taken advantage of!
Judy Moore says
Dear cooperate office. I am writing about the CVS store located on Laurel Rd and Knights Trail in Venis Florida. This store was recently closed but we desperately need it. I live in a new development Toscana Isles on Knights Trail opposite corner of drugstore We will have 700 houses in this development and 300 appartments when completed. Another new development approximately same size is being constructed on Laurel road about one half mile from this store. The town has just gotten approval for the new hospital on Laurel road with approx 100 beds about I mile from this drugstore This area is on the move and we all agree that we definetly need and want this store if possible. It was just set up a little to pre mature but this area warrants it now. Having to travel to Taianni trail for the nearest CVS I have talked to many neighbors and friends and we all agree and love CVS for our prescriptions and other needs. We would appreciate you taking this into consideration Thankyou in advance for your co operation. Judy Moore
June Stokes says
May 18th 2018 I went to CVS on Wise Avenue in Dundalk MD to complain I was given the wrong medicine .The pharmacist told me they are human .She said anyone can make a mistake .It’s June 4th and I notice another mistake.
Barbaa Muscovitch says
Had a perscription felled the other day. Now it was the right pills but they put the wrong label on it. Since I have been taken it for a long time I noticed it read for pain. Well that is not what it is for. So I went to the CVS and told them about it, response was “Oh the wrong label was put on there” really. Not even a week ago a person in my family got the wrong medication. which she took because she figured it was right. Well lucky it did’t kill her. When she called them their response was “Oh we are so sorry” again SORRY ! This CVS is located in Hanover Twp PA 18706 570 825 9811 I told them they should be more careful.
Michael Holder says
CVS, Please be advised of the following complaint just filed against Megan at the CVS store located at 609 N. St. Joseph Ave., Evansville, IN 47712
On this date I went to CVS to pick up a prescription. Megan informed me that she needed my phone number and I replied that I have been a customer for over 10 years why do you not have it? She just shrugged her shoulders. I gave it to her and she then said that I needed to ok this information. I asked why I have to ok my phone number which you should already have? She then said that to approve text messaging to my cell phone and other ads. I felt betrayed by a scam artist. I told her to take the phone number out of that system and now before I pay for my prescription or I would go elsewhere. I also said that I did not approve this and she then replied, “you gave me your phone number”, and then I said, “you did not tell me why you were asking for my number.”She then said that she could not but could at the end of the transaction from another computer. I did not pay until she went to another computer to remove it. I then told her that I would file a complaint with Indiana Attorney General and she said in a sarcastic tone, OK. I then replied, “it has to be because you can do nothing about it.” She supposedly removed my cell phone number but I do not know if she did. I am almost 65 years of age, retired, an American citizen and Military Veteran. I cannot believe that we Seniors have to guard ourselves from being scammed by a national company that Fortune 500 in 2016 ranked as the 7th largest company in the United States. When I turned to leave the store Megan again said in a sarcastic voice, “you try and have a good day”, instead of apologizing and admitting to her true character. I believe that she intentionally tried to mislead me.
J Diehl says
The lawn, bushes, and mulch beds are an eyesore at your CVS store at 426 Robinson Ave. Barberton, Ohio 44203. Businesses need to take care of their properties responsibly, as they set an example for the rest of the surrounding community. Thank you for your prompt attention to this matter.
Harriet Bornstein says
Attention: Mr. Larry J. Merlo, CVS CEO
On August 13, 2001 I had a complete hysterectomy. Immediately after the surgery, while still in the hospital, I was given the Estradiol Patch to control symptoms of surgical menopause. I have been on it ever since at a dosage of 0.05 mg which was to be applied “once weekly.” Had I not been given this patch I would have experienced horrific symptoms as the normal progression of the loss of estrogen wouldn’t have happened gradually with normal menopause.
Up until this day, I have remained on hormone therapy to control symptoms and protect against osteoporosis. I have added Vitamin D and Calcium to my diet, exercised and ate calcium enriched foods.
On April 10, 2017 I picked up a refill of my prescription. The prescription read 0.05 (Sandoz) “once weekly” Each time I was given the prescription throughout the years it would be written as such, 0.05 “once weekly”
After approximately 1-2 weeks I started having severe hot flashes which I had never had experienced to this level. They were becoming debilitating. I also developed severe insomnia, irritability, depression, mood swings, fatigue, and panic attacks.
CVS “never” informed me of anything new about this product. My symptoms worsened over time and I called my primary care doctor at Mass General Hospital and made an appointment. She ran blood work on 7/13/17 and all seemed fine. I became completely frustrated and she questioned that I might see a psychologist. I had seen someone prior due to family issues, but, now something was different.
On Sunday, September 3, 2017 I started researching the estrogen patch 0.05 from Sandoz. Something just popped into my head after almost six months of being on this patch and I was desperate for answers. While researching I was “shocked”. The information provided said it was to be used “2X weekly” to achieve the 0.05 mg dose. For almost six months I had been given this incorrect dosing. If I had not found this out myself I can’t imagine how long this would have continued.
After having a bone density test on 10/27/17 my primary care physician sent me a letter noting “these test results are abnormal” and recommended me to a bone specialist for further management. I also saw an Endocrinologist who at first said I had “some” bone loss, but, later determined “significant” bone loss.
The package insert states with regard to osteoporosis “prevention of postmenopausal osteoporosis”.
I had submitted a claim to your company and have been working with Shannon Ortiz an examiner in the Risk Management Department. She has been, in my opinion, very disrespectful to me. When I first spoke with her about the issue she commented that she herself had hot flashes and it was completely normal associating it with menopause. I told her I understood that, but, it was being treated with the estradiol patch for over sixteen years. She belittled my symptoms and kept referring to herself. I told her the severe symptoms were due to the decrease which was cut in half over all these months. She offered me $5000 and said that’s it! I spoke with an attorney several times who I have not retained up until this point. I called her on several occasions and forwarded all my medical records, etc. It shows all pertinent information regarding onset of depression while noting no severe depression prior to stopping the correct dosage. Also, other reports of my bone density, etc.
After she reviewed my medical records she said “we’re not going to offer you anything more, you can take it or leave it and if you get an attorney we won’t be paying you any more.” The issue is her nasty tone throughout all these conversations.
Look! CVS caused this problem, not me! I don’t deserve to be treated like this. I didn’t give the incorrect dosing over six months. Now, I’ve become paranoid about medications and each time I receive “any” medications, I’m checking and rechecking the pharmaceuticals they come from, color, shape, size, dosage, and side effects CVS might not be telling me about.
I will change pharmacies and go to the media if nothing is done and given the respect I deserve as a “customer”.
I have much more to mention, but, these are the highlights of what I’ve forwarded to her.
Richard Gambatese says
I want to send a note to give high praise to your pharmacist, Max, who works at the CVS drugstore on Bee Cave Parkway in Bee Cave, TX.
Max is always very professional and consistently maintains a positive attitude. He exhibits a high degree of knowledge regarding not only the prescriptions he dispenses but the complexities of insurance reimbursement. I can’t tell you the number of times he has gone the “extra mile” to help my wife, Connie, and myself with our prescriptions. Max represents CVS to the highest degree and we are so glad to have him as a “partner” in helping us manage our heath care needs.
Regards, Richard Gambatese, Bee Cave, TX
Maureen McKerracher says
Attention: Mr. Larry J. Merlo, CVS CEO
Today I had an incredible visit with your NP Marcie Ambrose at my local Minute
Clinic. In all the years I have been living here, I’ve not met a more thorough and
thoughtful health professional. With employees like her, your business is sure to
enhance it’s reputation for above board care.. Thank you! Maureen McKerracher
Charles K. Hyde says
Dear CVS HQ staff:
There has been a nearly total “meltdown” in service at your store located in Pittsfield, MA
at the corner of West Street and Center Street. This has been going on for two weeks or more. There has been a terrific turnover in the staff, apparently because most of the pharmacists have quit. I find that they need at least two full days to fill a prescription made using your phone system. At minimum, CVS needs to add a message to the automated phone system warning customers to expect a two-day delay in getting prescriptions filled..
I have been a loyal customer of CVS for more than forty years, mostly in Michigan, but more recently in Pittsfield, MA. I am now beginning to consider other pharmacies for my business unless these problems are promptly fixed.
To Whom this May Concern,
I just returned from a visit from my local CVS located in Byram Township NJ. I have been a customer since it’s original opening on the corner of Acorn St. and Rt. 206 N.
As I entered the store, I was greeted by the loud scolding the store manager was giving to the sales clerk “Pedro”. For the 10 minutes or more, the condescending verbal lashing filled the store. Other shoppers shared raised eyebrows and obvious solidarity in the absolute unprofessional nature of the event all were enduring. One other shopper and I shared our concern for the clerk who was subjected to such public humiliation.
As I was towards the back of the store, closer to the drugstore, the verbal lashing loomed closer as the manager continued her assault on the clerk as they moved through the store.
Upon checkout, the clerk greeted me warmly and professionally. I commented that I felt the situation and behavior of the manager was highly inappropriate. He repeatedly apologized, however I felt it necessary to extend my sympathies for what he was subjugated to.
Byram CVS has always had the feel of community and friendliness however if this is the direction of change it is going, I will seek another establishment for my purchases.
William Weber says
I received a $5.00 Extra bucks reward from CVS I went to 2 CVS stores and neither would honor it. I then called corporate and spent 20 minutes on the phone with a person who refused to help me., I can not find out why I was given this reward and it is not being honored.
My husband required infusions at home in June 2017 and Coram required a credit card payment of $700 plus for advance payment which we did. Then we received a bill for $554 in Oct. 2017. I called and got no straight answers but figured new person and figured it would be attended to. Then I called back in Dec and was told they hadn’t received medicare processing until that week. I expected our refund to be processed within 30 days. After I hung up I verified that medicare had processed in June of 2017 and no record of it being resubmitted. Today I called and still not processed but would request it today and will be another 4 weeks to the credit card. That bill had been paid and repaid since last June. The least you can do is process a check to us directly when it has been a full 7 months, a wrongly sent patient due bill, being given incorrect information about Medicare billing and last inaction for issuing a refund! This is no way to treat your customers. It appears to me that you are holding money for reasons that are not good. Or, are your business practices just bad? On top of that there is no way to contact your corporate offices to rectify these issues. Therefore, I am using this public forum!
K Borst says
I often visit CVS to fill my prescriptions for my family and have excellent care. But whenever
Nikki serves my daughter and myself, she is always extremely RUDE and unhelpful! Because of Nikki, I want to take my business somewhere ELSE!
Sharonda Wilson says
I am very upset with CVS. They have a typo on their end on the website and as a customer I am thinking that I will receive what I ordered. The three customer service reps was not helpful at all and I am a unsatisfied customer. The reps did not say sorry this is a typo and that they will take it down and compensate me with anything. Awful customer service. I will not do business with CVS again it was not handled the right way.
Unfortunately if you are sick and try to get a prescription filled at the CVS in Burtonsville Maryland your pain will quadruple with this poor service that you received at that particular drugstore . Unfortunately I had to go there several times and I’ve never been able to get my prescription without having to return to 34 times a day and maybe get it the next day or the day after I have been on the phone for four hours today trying to get my prescription they told me they were going to contact the doctor never dead I ask them the question that they wanted to ask the doctor they said I cannot get them that answer they have to contact the doctor once again they never did so now after spending over four hours I contacted them back and said would it be OK if I have the doctor call you well of course now the doctors office is closed so I will suffer with this ulcer pain in my stomach for the rest of the evening because of their incompetence. Never wish anyone any discomfort but I sure wish those find Mrs. Whitfield the paint that I have to feel when I get up set of just trying to get a prescription filled by them maybe then CVS will upgrade their services to its customers it’s ridiculous that they fired all of these employees with the mounds of money that they are making and then turn around and give their customers the worst service of any any store that I have ever entered. customers should boycott make a hell of a lot of noise in order to bring back quality service it’s time for this to go on the news
J. I says
Your minute clinic took advantage of a 72 year old American with polio by telling him his insurance would cover all of the flu shot. A bill came in the mail for $95 dollars, which is now in the hands of a collection agency. After speaking with several people under the CVS umbrella, nothing was rectified. deceitful practices will be met with lawful litigation. SHAME ON YOU
My husband’s insurance company made us change to CVS Specialty drugstore and it has been a nightmare for over a year. Just trying to get a copy of his new insurance card to them has been virtually impossible. They are the most incompetent company we have ever dealt with. They are going to kill someone with their incompetence.
Caremark has not been able to get anything right in getting four drugs script-synched since back in April of this year; cust serv “specialist’s” Sherri and Brian have not followed through on they stated they would do even after leaning messages and no return phone calls.I need an immediate ret call by someone in extreme upper management to make them aware of my unnecessary plight caused by the inept staff at CareMark…
Craig Steinberg says
I have been trying to enroll a new drugstore with CVS Caremark for many months.
Can not talk to anyone concerning the delay.
Please Email me with the a contact person.
Maryann Ruiz says
I faxed over a verification of employment form for one of your employees who is trying to get a mortgage. I was given the fax# of 847-554-XXXXX. As of today, I have not received this back. Please advise on status or who I can call to follow up with. Your employees closing will be delayed without this.
Craig Taylor says
We received the dreadful news yesterday that CVS has severed its relationship with the
practically life saving’ Blink Health company. Obviously CVS has once again put its
ever increasing profits well ahead of its customers well being. This is not news is it !
In Nevada, Walgreen’s and CVS enjoy the luxury of a duopoly. Those two own it !
Unfortunately for consumers, most especially seniors, these two shameless companies
want nothing to do with any websites or dot coms whose purpose is to save you money
” Rape, Pillage, and Profiteer ” the mantra of both CVS and Walgreen’s (its evil twin !)
Johnnie B. Schliegelmeyer says
I write to you today with regards to coupons with the dollar/dollars off coupons or the coupons with percentage off on the coupons. These coupons always expire before I am able to use them. Always in the middle of the month. I am on a fixed income so I can only get my prescriptions in the first week or so of the month. Many, many of these coupons I can use. Like today, when I got my prescription, all the coupons were expired or I couldn,t use them for one reason or another. Can your company come up with a solution? These coupons surely save me much in Dollars. I can’t stretch a penny any more than I am now. As for as your employees at the store in Ponchatoula, LA, you have the BEST there is. All go out of their way to make sure the customer has what they need. The store is exceptionally clean and not cluttered. The druggist and others know most people by name and face. This is an exceptional trait. I love it. The store # 5294
Diane Moore says
I worked in the Auburn,Ma store for over 13 years. I have seen many changes,most not for customer service,and recently was very embarrassed at my church. We set up a flu shot clinic at our church for yesterday,October 9th…..We had all of the forms filled out and the people waiting….NO ONE SHOWED UP. Our Parish Nurse stopped at the store before church to verify!!!!!! What has happened to your care of clients and the community?????
✓ Successfully redeemed coupon code CVSREWARDS1
$50 Dollar Reward Offered To Me From CVS HEADQUARTERS!
Sent IN EMAIL: GallDoe at yahoo.com
Please Send Me The $50 Dollar Gift Card To My Mailing Address Please!
Sincerely, Allie GallDoe at yahoo.com
Bijoux Faraj says
Seriously? You are going to go above and beyond what the CDC guidelines dictate, guidelines that were written by PROP and Kolodny and host of other less than honest people spreading misinformation about this whole opioid “epidemic.” You are not going to practice medicine, apparently. I’m thinking that would be illegal.
As a company providing a product that sick and pain-ridden patients rely on, you are doing your customers a disservice. You have no business overriding a legitimate prescription written by a doctor who works hand in hand with their patients. How DARE you.
CVS needs to step back and rethink this policy, because I am willing to bet it is going to rear up and bite you in your corporate behind. By restricting opioids to pain patients who desperately need them, you are going to contribute to the suffering of many people whose only crime was to incur an injury or illness that causes them to suffer from terrible pain. Believe me, most of us have tried Yoga, Feedback, NSaids (which often contribute to the destruction of the stomach, liver, kidneys and intestines), Neurontin (which kills new brain synapses), electronic stimulators and a host of other treatments that in many (most) instances DO NOT DO SQUAT FOR PAIN. The reason why opioids are still being used is BECAUSE THEY WORK.
I am urging everyone I know (and I have a very lengthy list of followers) to boycott CVS. And I know they will.
Susan Kimberly Johnson says
Hello CVS Corporate Office,
I write to you today with regards to prescription bottles.
CVS seems to try to be fairly responsible when it comes to no longer selling cigarettes which must have hurt your bottom line. You have a phone program that reminds patients of upcoming prescriptions.
However, there are two things that CVS could do more responsibly.
1. Even if I only buy 1 thing, I still recieve a receipt that often measures 9″ to 11″ long. Seems like a tremendous amount of paper when nearly everyone leaving the store throws in the regular garbage cans. This waste oes to the dump and frequently is not recycled.
Go paperless and/ or shorten the receipts significantly. I know this is a marketing opportunity in your minds but it’s really not.
It’s just wasted paper and ink.
2. My spouse and I have been collecting empty pill bottles for 14 months now. We have over 40 bottles in a grocery bag hanging in our linen closet. There doesnt seem to be any place to recycle them. When i think about all of those bottles and the multi millions of them that are handed out…it blows my mind.
I can think of a few ways to reduce the costs, reduce the truck loads of bottles and be an even more thoughtful company about our environment and the massive impact you could have by doing some of these things.
I would love to speak with someone about putting some of these ideas into play.
Please contact me at
Femagirl1 AT aol.com
Rosie carreon says
Hello, my name is Rosie. I have an issue that I would like to address. I have been a patron of CVS for over 15 years and have never had any issues. I had back surgery and it’s very difficult for me to get around so I usually use the drive-thru as much as possible. Your store located at the corner of Bitters Road and Nacogdoches, in San Antonio, Texas has had the window in the drive-thru broken and not replaced for over two weeks. This is very inconvenient and and unacceptable. I had to get down from my car which made it very difficult. When I went in the store I asked the store manager when the broken window would be fixed. He just raised his hands in the air and looked at me and said nothing. Any assistance that can expedite this issue will be greatly appreciated. Thank you.
There must have been a transition at the Winfield, Illinois store because the last two months my prescription that I have been getting there for the last 5 years, wasn’t ready again. They once again didn’t have the common pills that everyone else has on hand. In addition my long time Pharmacist has been replaced with a rude young man with a foreign accent that apparently thinks talking to people like they’re children is a great management style. Whatever happened here; this has become a drugstore I don’t want to deal with. Sad.
5 STARS IN MADISON CT
My family goes to CVS in Madison, Ct, we recently had a very serious health issue, the Pharmacist there, John, treated us like old family friends, he was helpful and went above and beyond the call. All the other pharmacists are helpful as well and the staff is great.
erlene mccoy says
Had a manufactures coupon for $2.00 off a purchase over $2.00 When i tried to use it on a $4.00 purchase the cashier said the coupon did not look valid and called a manager . She looked at it upside down , inside out . held it up to light etc and said it was not VALID. I told her I have used similar ones in every store and never any problem. She just repeated amount due for my purchase and walked away. Very humiliated. Used elsewhere after with ZERO problem. Wesley chapel fl. store.i have attempted to send E-mail  times to coporate pffice and would not go through
Carmen Rosillo says
I have never in my life felt so humiliated. I was shopping at the CVS store on135 Pierce in Daly City with my daughter and pushing my son in a stroller. We had been shopping for about 30 mins,
My daughter in the makeup section with me son. The whole time she said the employees were looking at her the wrong way. I was walking around the entire store looking at everything. We finally made it to the cashier and paid for all the products we had chosen and it was weird how the cashier (Javin) was stalling us as if my credit card wasn’t working. Once time passed my payment went through and as I was walking out of the store I was approached by two police officers stating that the employees had said that me and my daughter were suspicious of shoplifting. We were faulsey accused of a crime me nor my daughter committed. Thr police officers asked to search the baby stroller and they found nothing. They searched me and my 14 year old daughter and found nothing. I felt so embarrassed and humiliated. CVS employees racial profiled me and my daughter and they didn’t even have the decency to apologize after they known they were wrong. They discriminated against me and my daughter and not a damn sorry from neither the employees or manager.
Lots of complaints but in our Gurnee IL. store there is a pharmacist Jeff. He goes the extra mile to serve the customer !!! I could not be happier to have CVS CAREMARK as my provider for Meds. Also the mail order Palatine IL. is very good at helping me with any problems. Love the E-mail renewal plan also and notices . Keep up the good work !!
Deborah Hargett says
We were made to switch to CVS Specialty drugstore by our insurance company in January 2017 and it has been a nightmare from day one. From delivery problems, infusion issues and billing we have had nothing but problems. Whenever I call I have to talk to a different person and get different answers. Nothing is ever resolved. Now CVS refuses to send any further medicine for my husband because we owe them over $2000. that would have been paid if not for their continued mistakes. CVS does not want to admit that the left hand does not know hat the right is doing. They only want to penalize their customers for mistakes their workers are making. CVS Specialty doesn’t care or they would fix the problems.
Louie Whitestone says
You are absolutely correct. It got so bad with Caremark that we got permission to get maintenance drugs through CVS. They change Pharmicsts like we do socks. Not much better but it puts a face with the errors. Worth a try.
I’m a stage 4 cancer at one of the leading cancer institutes in the world. My Oncologist prescribed a supplemental to go with my chemo that was scheduled on a Monday. The Friday before cvs/Caremark called and told me the drug was denied. Thanks for making my weekend so my chemo has been cancelled.
I called to discuss this with the cvs/caremark Oncologist but there isn’t one, so then they want me to appeal my case but I’m not begging them for my life.
So, will someone please put me in contact with the cvs/Caremark cancer team so I can find out what they recommend for my treatment ? They obviously know more than my Oncologist (who happens to be a professor of oncology and a resident at one of the leading cancer institutes in the world)
So please !!! Someone anyone help me to contact these medical savants ?
One bit of comfort knowing the sXXXX CEO of this company is comfortable making $12.6 million per year.
I doubt this this will make it to the desk that will handle this issue but I feel I need to bring this to attention of your corporate office.
I live in a small rural town called Arcadia, Florida. CVS stores sits at the busiest intersection with traffic coming from the west coast to the East coast and traffic going North or to the next intersection to go West. At any rate, it’s a busy intersection everyday.
My complaint concerns the outside and inside appearance of the store. The grounds are not kept and I mean there is trash outside the front entrance and along the highway. Hedge is unkept and parking lot always has trash lying around. Grass is not mowed. Inside of the store is not much better. Don’t think the floor has been cleaned since it opened.
Just to the South of this intersection is a bank that maintains their grounds and directly across the street from CVS is a city maintained splash pad.
CVS is an eye sore for our little town and this busy intersection. The city has a main street organization that takes pride in the appearance in the downtown. We have revived our downtown businesses with antique stores and during the winter months our little town is bustling with winter tourists.
I’ve stopped shopping at CVS because I just can’t stand the sight of the store and unkept appearance.
I hope this matter of concern will be handled in a timely manner.
Sandra Siebert says
Hi, I have been taking my business to CVS in Albertville, Mn 55301 aim very, no extremely disappointed in this drugstore. I have been waiting for 3 weeks, if not longer for this drugstore to receive my clear nicotine patches. The associate’s keep saying they will order them, but they never do. I called them yesterday, the associate told me they should be in between 12-12:30 yesterday. So I call them this morning. I ask the guy who answered the phone, if my clear patches came in yesterday. He says hold on, without getting any of my personal info. And left me on hold for 15min. He still has not come back on the phone. So I hung up, and called back, this time a gal named Asian answered. And I explained I called and was put on hold for 15 min. Well then she says, can you hold I don’t know how to check for sure. Iam yes I can. Well she left me on hold for another 15 minutes. So again I hung up and called back. This gal who answered took my information and checked. She said no we didn’t get them. Iam fit to be tied. Cause I called in the begging of the week. And talked to Jim the Manager. And explained to him what has been going on. And I also explained I’ve been dealing with this for 3 weeks, if not longer. All he did was kinda laugh and said he would give it to his girls, or take care of it himself. I stated I prefer you take care of it. Well he gave it to his girls. And here I sit still waiting for them, iam very disappointed with this CVS. Iam sencerly thinking of going to a new drugstore. And this is not the first time I have had to wait and wait for my order. Thank You for your time. Sandra Siebert (612)-219-XXXXX. My email address clearcreakcowgal at msn.com
I would like to apologize to Timothy, one of the Managers at CVS in Oxon Hill, MD. I called the store and posted a statement last week that when I left the store on June 17, 2017 and later that night I looked into my CVS bag to get my Father’s Day cards out and gift cards, I saw that (3) of my gifts cards were missing. Yesterday I looked in a bag that was in my vehicle that day and at the bottom of the bag between some clothes, I found the (3) missing gift cards that I reported missing. Again, I apologize for any confusion that I may have caused. Thanks!
Janet Fuller says
When there is a problem between ordering refills on the home computer and picking them up half the time the order doesn’t go through. I receive a confirmation email but when I go to pickup I am told they never received the request. I ask for help and all they say I should call unstead because it it easier. I ask them why have refill option online and they say not their problem. It is a problem for me. I don’t get a phone call or email saying it didn’t go through…… I do get an email saying the request went through. Herriman Utah CVS tells me they can’t fix the problem. I ask them to tell someone so it can get fixed. If they let me know there was an issue I am happy to help resolve it but I didn’t know so frustrating
Barbara Normyle says
Someone in the corporate office decided to take Benicar off the “list” of formulary drugs with their SilverScript brand insurance,therefore I had to file an formulary exception to continue on Benicar. My prescription last month was $27.00, with the exception it is $107.00 because CVS wants to protect the bottom line instead of protecting consumers. I signed up for SilverScript in February and as of June 1, CVS corporate decides to change policy instead of waiting until the year is up. This is not what I signed up and therefore I a breach of contract. I have no choice , do not take my meds , pay the higher price or go generic. Someone who is not my doctor is making a decision for me and my health .There is a generic available but I don’t believe in generics especially where my health is concerned. This generic did not just appear and has been available for quite some time. So why now in the middle of my contract. I want the individual or individuals who made that decision to contact me and explain their decision. Whatever lies I will be fed you know it to line the pockets of executives for their executive package. Barbara Normyle
Ed&Betty Voyton says
Recently, we(my spouse and I) were there, as we travel a lot since we are retired, and it is disgusting.These stores claims to be claims to be consumer friendly, yet, the employees are treated unfairly. Case in point, I know for a fact, for my spouse and I were lied to, by a manager about security,only to see and hear employees were fired for trying to protect us, but, we find out, we weren’t the only ones lied too. Employees were fed lies, that they be protected, and were they? NO! One employee, my spouse and I witnessed, being jostled by a shop lifter and we find out they were fired for their being submissive in the altercation. When asked, about security. CVS did nothing, to protect us or them. We erred, you ,cvs, did something, two weeks after that happens, the prices went up, anywhere from mere $.05 for candies, to $3.75 for the likes of toiletries and laundry and dish detergents! Seems, CVS you want’s to avoid lawsuits from the employees only to lie to them. You had employees be threatened in likes of other states, i.e., NY only to be given “oral counseling” only to be let go. An employee in California had her hair yanked out by a shop liter, and was sole bread winner since her husband has terminal cancer, and has three young children age of ten be let go, after her manager also promised security in the store! Another shift leader was let go, locally, for reporting to the police a complaint another customer,besides ourselves,had of seeing a shoplifter not only put things in a duffer bag, and take out, put back in, what he was stealing, only to make it easier to take out a sawed off shotgun possibly to try keep hidden from our view, but but he seemed threaten someone, possibly that a non-CVS’ employee say him(asin my spose and I) and he threaten that CVS employee and you loss prevention team, did NOTHING! Or mistake your LP fired that cvs employee trying to put us out of harms way. Lately, we have noticed, several stores are now only sataffed with an overnight cashier and pharmacst in your 24 hour stores! And no security guards either! WTF! Another location, you had two employees were given “oral counseling” from their fear of their life of a person was labeled suspicious, and be told to “profile all suspicious persons, do not put themselves in harms way, called 9-1-1, in New York ! Yet you tell us consumers our employees are not to “shadow” or “just follow ” potential shoplifters. What???
Not only were these employees later fired! Our issues we demanded to speak to a regional GM! When we called,to be informed the time he be there, we happen to arrive earlier, than the promised time, we asked to see, him. Well, apparently they did not anticipate us, and my spouse actually caught him and who we later was told his appointed manager to this store,(and perhaps,his wife or girlfriend, or tramp on the side hussy, my spouse saw her, wipe off lipstick off his cheek, and he had to pull up his trousers, tuck in his shirt, and zipper up his pants!! Yet, you have other employees, having tit-a-tet’s in break rooms, restock expired merchandise on the sales fllor, just make others like myself get ood poisoning ! In fact, when he did see us in a particular store. And “expressed concern and addressed” our concerns! NOT! Who was/are you kidding, CVS? If your employees. are trying get bonus’ by being short staffed, or those employees that have a clear conscious, only to be let go, I say to CVS, you are not our favorite store, nor my families, nor our friendly and drugstore of choice.. You, CVS,seem to protect those thieves, more so than their your own employees. Another location, one pharmacist looked like she was in her third trimester, and asked to make sure no bleach be used to cleaned the ladies room, her plea was ignored as she asked they ventilate the rest room or install an exhaust fan! Her request, denied! Not good cvs. Not good!
You, cvs, on the other hand are breeding ground of what is wrong with America!
YOU, CVS are not well manned, and yet in the stores we been to, nationwide,there is a constant, stench in the store of not only cigarettes in the stores, and you claim to be “smoke free” !?! Waste baskets are filthy, the front off the store trash are constantly over flowing every day, and even these claim to be new stores, the toilets apparently only cleaned once a month, and expired food put back on the shelves! We have seen this too! I am sure you have OSHA several, violations, go unanswered, for I retired from OSHA! Seems today’s OSHA reports go unanswered for OSHA can’t come in unannounced, today’s OSHA, must give those stores a head’s up before they arrive, so the warnings cannot be issued. These so-called shift leaders could care less for those that are hard workers. Case in point, one employee we witnessed, was told to “shut the f*** up”, “not necessary to inform the customer on “our”return policy”! Another time, to deliberately, do a complete about face, when a theft was happening, they be told, ‘let them walk(in this case run)without paying for the stuff they are stealing”, bumping me and pushing my grand-children to the ground, to get a clean get-a-way. Did your employees check up on our grand kids or tke state,ment! The management told us, we don’t do that here, you shop at your own risk!?!? after 10pm at night?!?!?! It’s no wonder CVS prices go up on the stuff gets stolen! The employees are frowned upon, trying to make an honest wage, and the management, oh DON”T GET me started, it’s no wonder you stores cant keep people! Even your local LP do nothing. They simply tell managers under their direction sweep it under the table and all under their reign of terror, get their corporate bonus, they pass it down to RG an GM’s, not the employees. We erred, thge employees who keep quiet get a measly raise. Those worked more ten plus years and bound to make more money than a store are let go, just because, they are employees “at will” i call that a week reason to have turnaround! Cvs you they have high turnaround! You do a nice job of playing favorite too, for those you keep, The hard workers, be treated with no respect, you enforce nepotism be the core values instead of of dying breed, of the hard workers, you don’t care! Yet, insist on hiring young kids, for positions they can get away with policies you, yourself do not enforce! CVS doesn’t stand for Customer Value Service, stands for Convoluted/conceited vindictive SOBs!
Lety your stock brokers what are doing wrong? I double dare you be upfront to them!
CVS and it’s drugstore at routes 29 and 73 in Zeiglerville, PA is a joke. They are unprofessional and totally ignorant. I was helping a friend just released from a hospital post surgery. On the way home from the hospital we went to the drive through to fill the needed prescriptions. We were in line behind another car well before 6 PM. When we got to the window at just before 6 PM. A redheaded guy/pharmacist said they closed at 6 but he would fill the order. A mousey brown haired girl came to window to hand out the order but, it was only half completed which she new but, started to close the window any way. I rang the buzzer and another mousey brown haired girl came up to the window and insisted on closing the window. I asked for the original pharmacist who took the order – the store manager came to the window and said that pharmacist had left already which was not true. These people just wanted to close the drive thru at exactly 6 pm – even though we had been told the order would be filled and even though we were at the window well before 6PM. A real bunch of unprofessional jerks. The manager of that drugstore should be fired.
I bought a liquid foundation 2 days before returning. When I wanted to return with the receipt in hand, Carol adamantly denied me a refund at first and said it was impossible. She advised to wait for the woman that helped me the day before. I waited patiently for 30-45min just to make an exchange. While waiting, she persisted to argue with me and blamed me for her temper. The next day, I came back to return the makeup for another one (same brand) because that color did not match either. Carol yelled and told me no. I remained calm but was disturbed by her total disregard and disrespect for me as a customer. After explaining again, that I have only made a return a few times, she angrily said ok but she would never allow me to make a return again. I was appalled by her delivery and words and shocked that CVS would allow this behavior. To reiterate, I only returned makeup twice because the colors didn’t did not work out for my skin tone and my skin is very sensitive. The return and/ or exchange was made within one or two days of purchase. As a customer I have a right to make an exchange or return if something doesn’t work out for me. The manager Carol was extremely rude to me and made accusations that I make returns too often even though I’ve only been to this location a few times. I simply wanted to return makeup I bought 2 days ago and then exchange it for a different color of the same brand. Every time I have gone to this 14735 Ventura Blvd. Sherman Oaks, CA ( which have only been a few) the manager or supervisor Carol has uttered rude comments to me and was unwilling to help me with simple concerns or questions. She has discriminated against me based on race. I feel extremely uncomfortable going back to this location. She is very rude and others have witnessed her cruel behavior. I will never come back here again. I’ve spent thousands of dollars at CVS but this experience was too traumatic to want to come back. Carol was prejudice and completely discriminated against me based on race .
flora page says
i went to my doctor on may 2, 2017 Tuesday and had a shot in my neck for a nerve problem that I have been having. they called or faxed a perscription to CVS in Dillon S.C. at about 11:30 that morning, I had to go the beach about 2 hours away and did not get back until about 5:30 in the afternoon to pick up my med when I went to get them they said that they did not have them and no one had called or faxed them in. i. called the doctors office the next morning and they had sent them about 11:30 Tuesday after I left the office. I called the CVS on Wednesday and they sad the would have them ready about 1;00 Wed. I ask her why they did not have them on Tuesday when I went by she checked the computer and said that the order cane in on Tuesday and did not know why I could not have gotten it Tuesday AND I DONT UNDERSTAND IT EITHER BUT THIS NEEDS TO CHANGE BECAUSE THIS WAS PAIN MENICIAN FOR ME . IF THIS EVER HAPPENS AGAIN TO ME IWILL CHANGE DRUG STORES. THANK YOU FOR READING AND I HOPE YOU CHECK ON THIS. MRS . PAGE .
flora page says
I would like to here from you
I’d like to say that the parking lot landscaping at the Turlock, CA, Geer Road store is awful. It is not only a bad reflection on CVS but doesn’t help Turlock look any better either.
Janet Goding says
My husband and I had our prescriptions filled at the CVS at 401 E Mercury Blvd Hampton VA until TriCare notified us of a change back to Walgreen’s. I called the drugstore to transfer both of our prescriptions and was hung up on (month of Feb 2017) so I drove down to take care of this in person. I was told that I had “too many” but my husband’s was done on the spot. I attempted to take care of this on the web site, which is no help and doesn’t have anywhere to cancel/transfer. I have sent text messages to no avail. I again tried to call to fix this problem and hung up on. Again I drove down in person and was told that it could not be done in the store. That is a lie since my husband’s information was taken care of. Since then, I have received texts, phone calls, and on, April 18, I received a voice mail saying that my doctor’s office had been contacted to renew my prescriptions (which there is a charge to do if not at the time of an appointment) and my prescription was ready for pick up.
We have to go where the insurance covers our medications. This unnecessary harassment needs to stop. I know someone can delete my information or transfer it or make a note regarding the change.
Thank you for taking care of it.
Yours truly, Janet Goding
Tacara Barrington says
The cvs drugstore on little creek road and Chesapeake Blvd in Virginia is by far the worst customer service I have ever experienced. Every time I come here the customers service is horrible and the wait time for an already filled prescription is ALWAYS longer than 30 minutes. If you are in the drive through and you put in prescriptions three days prior there is still a tremendous wait time. There will not be a third visit. I can go to Walmart for cheaper and faster service. I’ll deal with the nasty attitudes. At least there isint a wait.
B. Booker says
I have used CVS for many years. I am now 70 yrs. old and have difficulty walking. As a result, I have a couple of people who shop for me. Yesterday, I sent one of my helpers into our local CVS with a $4 off coupon for Zyrtec D. I have done this many times before and had no problems. The helper shows his ID and signs, uses the coupon, and I get my Zyrtec with the discount which is a great help to my budget since I take many medications. But yesterday, my helper was told the coupon could not be used my him, only me in person. Therefore, I did not get my discount, and I am very angry. Does this mean the coupons you send me for being such a good customer will never be used again because I cannot walk into your store myself? This is discrimination of the highest order, and I will not fail to report it. Please respond.
Joshua L Sullivan says
Hi my name is Joshua i currently work for your company in plainview texas and i am constantly being pushed around by the managers there… yeah i know its there job to tell you what needs to be done but being pushed around like i know how things work in the store while the managers are in the office or back room while dealing with alot of customers in the front being checked out..Never take the time to come and help you out they just get mad everytime you call one to the front they sigh and roll there eyes like really its my job to have someone there to help me out not just be there alone… I really need something to be done about this thanks
Richard Hoyte says
After calling the DO NOT CALL FOR PRESCRIPTION REMINDERS on THREE (3) seperate days in different months I HAVE BEEN RECEIVING UNWANTED ‘reminders”. Massachusetts allow for up to $500 FINE PER CALL AFTER phone numbers are suppossed to be REMOVED from your calling lists. So far that fine is up to $4,000 for CALLS REVEIVED AFTER 48 HOURS HAVE PASSED.
This MUST BE FIXED NOW as the State Attorney General WILL GET this information IF I receive any more phone calls from CVS Pharmacey after this date: 3/16/2017.
I WILL be transfering ALL my medications to Rite Aide drugstore as they DO NOT hassle people with “constant reminders”.
Ms. Nora E. Lee says
ATTENTION ATTENTION ATTENTION ATTENTION ATTENTION ATTENTION
TO THE PRESIDENT OF CVS drugstore: Please pray you reply to Mr. Gary Martin Hayes emails to get the list of the pharmciies he and Dr.Robert Monett is asking for. And please , I pray you answer the emails sent by: Mr. John Morgan, Mr, Motlick, Governor Nelson Rockafeller, Mr. Perry Ellis. .Yours truly, Ms. Nora E. Lee Please do not reply to my email address, no emails at all.
Diana Lewis says
I received an email that says I was selected to take part in our Anonymous Survey about CVS for $50 CVS drugstore Rewards. I thought I could enter and see if I win. I always have good customer service from CVS.
This ‘survey’ is not in good standing in my opinion.
You take the quick survey and then have a list of products you could get a free trial and pay shipping only; I picked a vitamin supplement and paid for the shipping only to find out that it was a monthly order, which I called to cancel.
I thought you needed to know what you are associated with.
If some could send me an email address, I could forward the email. If a person really reads into this, it seems it is not necessarily CVS, but it has your logo and gives CVS a bad name.
Karen yalian says
I live by CVS
Alysha Mokuau says
I am a cancer patient and I live in the Bronx. On Feb.16, 2017 my Oncologist e-scripted a prescription for OxyContin to your drugstore store #2437 in the Bronx.Today is Feb 27 and they do not have my medication. The Pharmacist there did not order my medication on Feb 16 so I have been in pain for over a week. When my husband called the pharmacist he had 100 excuses and decided to try to blame us, but still I do not have my medication. I called on Feb 23 and Stanley the head pharmacist was not there but I was told by someone else in the drugstore that he never ordered it.I wonder if this was a white neighborhood would this have been handled differently.I was told they would have it by March 1. Imagine making someone who is getting radiation 5 days a week and chemo once a week wait for this long for her pain Medication. Shame on you for this kind of treatment!!!
The answer is NO. A “White CVS Neighborhood” would not have changed the outcome. However a more competent CVS team might have changed your horrible customer service experience. Read just a few of the complaints listed. This is every state and all types of customers with many different issues. I don’t think color had as much to do with it, I do think everyone should find a different company to do business with. From what I’ve read, none of these complaints have been / or are being addressed. CVS has just gone down hill. I’ve been complaining about the same issue that started November of 2017 and here it is August and not one thing is or will be changed. There is no going to corporate here. This is as far to the TOP as it goes and the ears at the TOP are still deaf and still don’t care. I hope that things changed for the better for you.
Patricia cook says
I will never go back there and be treated like a drug addict again . I’m thinking about talking to a lawyer.
I just want to say, You have product: It is called CVS Health “womens underwear”
I have tried Posie’s ,but never comfortable so by Accident picked up the wrong ones, decided to keep, They are the BEST of any, COMFORTABLE AND SIZE IS PERFECT.
COVER WELL. please don’t change.
Went to the CVS on Mineral Spring Ave. I N .Providence @6:05 on 2/11/17. Employee Mike Menessa was extremely verbal at the check out stating “This Company Sucks” and other inappropriate remarks that when for some time . This is not expectable. The other employees working at the checkout were visibly uncomfortable with his behavior. I have never encounter this in the 25 years at this location. This individual needs to be spoken too. Perhaps this is not the environment for him with his attitude and perhaps find employee elsewhere.
…or acceptable for the matter also!
Sharon Sheils says
I am appalled at the CVS drugstore at 7th St. & Union Hills Rd. in Phoenix, AZ. I moved prescriptions to this location so I could utilize the drive-thru. I’ve tried 2 or 3 times and the wait was so long I was aging rapidly. The last time I used drive-thru, I waited 20 minutes before I was acknowledged. I actually blasted my horn to get attention. I’m not that kind of person. I prefer to use the CVS inside Target at Bell & 7th St. The staff is so great, fast, polite, friendly, and helpful. Learn from this staff on how to treat customers and how to speed up service.
Not even sure where to begin. I have spent all day trying to call to get some assistance and obtain my account number as I believe I have a bill that needs to be paid. I have called approx. 6 different numbers and not one person helped me. Most of those numbers I was thrown into a cue for 30-45 minutes waiting for someone to pick up. Not one person did. If CVS wants their money, then they should pick up and assist someone with this information. I shouldn’t have to spend my entire day calling several numbers so that I can pay a bill. This is totally 100% unacceptable for anyone to have to deal with. It must not be that important for them to get the money that is owed if they don’t help, assist or pick up the damn phone. Going on 5 hours now trying to get someone to help me and no one will pick up the phone. This is the worse company with horrible customer service practices I have ever seen in my life besides Simon Med Imaging. Is it that much to ask that I get someone to pick up instead of leaving me sitting in a que? Provide customer service. I don’t have the kind of time to just sit there waiting for people to do their job. I asked for a simple account number so I can pay a bill.
I had visited CVS in Clovis,Ca.Willow/Nees. The first time at 11am was to pick up a 150.00 money gram,the manager was rude and said there isn’t enough money in the store safe. The second time was to use the restroom.T here was an employee in there also.No toilet paper,soap dispenser did not work.The sink had black all inside and outside.I told the cashier that the bathroom was discussing and he didn’t say anything.
Jerry K says
After taking my pain med to CVS in Buford, Ga. One of the pharmacists last name KOO refused to fill my prescription 3 times. We sat and had some words and finally I told her I was taking all of my meds elsewhere and then she changed her mind. OK, I’ll fill it. After talking to my doctor he told me to take it to another drugstore and I did. I take some very expensive meds like Lyrica and Movantic.
To put it bluntly Transferring all my meds, my wifes meds, my moms, brothers and Sisters, it just cost CVS a whopping $24,570 worth of business because of a loud mouth pharmacist with an attitude and her company CVS a lotta $$$$. So miss KOO if another 1,000 people do what I did, you may take note. I doubt if one word will be said to this woman.
Rich Muccia says
This morning I requested that my local Walgreen drugstore call the CVS Store in Bernardsville NJ to transfer a prescription that needed to be filled for my wife. Walgreen’s pharmacist called three times to request the transfer and three times she was told that the CVS pharmacist was too busy to take the call and to call back. Just before 9 pm the Walgreen’s pharmacist called again, talked to the CVS pharmacist who told her that she was closing up the department and that her ride was waiting and would not discuss the transfer of the prescriptions. She refused to tell the Walgreen’s pharmacist her name and hung up the phone. This is reprehensible behavior and could well cause my wife’s heath to suffer. I will phone Larry Mealo CEO of CVS in the morning, this pharmacist should be fired and CVS would be wise to give their pharmacist’s training on how to take care of customers. It should be noted that we have used this CVS drugstore for the past five years, my wife unfortunately is very ill and is required to take 15 different prescriptions a day. As being recently retired our supplemental Drug plan through AARP has better pricing through Walgreen’s then CVS.
Robyn Restivo says
I was shopping in the Main Street, Hackensack, NJ Store yesterday and purchased 2 bags of items with a 25% off coupon. The cashier inadvertently left out part of my purchase and when she attempted to ring it up separately, the sale price didn’t ring up so she called the supervisor “Christine” to come over to help. Christine’s came over with a completely bothered attitude and said…”what”!!! When the cashier explained to her what she was trying to do she just stood there and looked at me and said “no”. I suggested re-ringing my purchase and she got really annoyed and in the nastiest way, told the cashier how to ring it up, and began walking away complaining that it wasn’t worth the 25 cents or whatever it was and to just give it to her, over and over. She didn’t even look at me and just walked away complaining about me to the poor cashier. It was very uncomfortable for everyone and very unprofessional. I’ve been a good CVS customer over the years and I found this experience to be very appalling and unnecessary.
I’ve worked in retail in the past and would never even dream of treating a customer with such a nasty, disrespectful attitude. Let me preface this by saying that I have always found all the employees of this store to be extremely helpful and kind. Everyone has a bad day from time to time but I truly hope that Christine will learn to be helpful and kind to customers in the future.
Clifford F. Zeman says
I am emailing you today to let you know about a problem with my Rx. My Rx is 1639923 for BD syringes 0.5ML 12.7mmX30G one box at a time (100 syringes) or ten, ten packs. I am not requesting a replacement for the missing syringes. Upon opening the box which by the way wasn’t sealed, there were only 90 syringes in the box. My wife is diabetic and uses anywhere from min of two to up to four or five a day depending on her glucose level.
My wife didn’t want me to contact CVS looking for a replacement 10 pack which I am not. I just wanted to let you know of the shortage and if anyone else has had problems in this CVS. The CVS is located at the following address:
1346 Pennsylvania Avenue
Brooklyn, New York 11239
My wife is going to call this location just to let them know about this shortage. Thanking for your time and effort for further looking into this CVS location.
Clifford F. Zeman
Brooklyn, New York 11239-2307
cfzeman at optimum.net
David Nugent says
Please help! For the past 8 years my home phone has been called by several fax machines from your company. We just need this to stop immediately! I have continued to contact CVS Caremark about this and nothing appears to help! My number can be provided via email! But I’ve provided it many times before! The two fax machines calling us now are…480-391-4600 and 972-813-3910. I’m going to have to take legal action against your company if this continues.. I have no other option! We have 8 years of phone records to show proof of these calls… Please, we didn’t want to go to court over this..
Dewayne Dezalia says
I dont suppose Ive learn anything like this before.
I called in a RX on Tuesday gave RX number, etc to drugstore automated system.
Wednesday I went through the drive thru and picked it up. Went and ran some errands, came home, take the RX outt of purse and its not the one I ordered.
I was very upset. The one I called in was a “controlled” subtance.. I called and raised hell with them. I called the store manager today, she was very nice, and she was going to try and see what happened. I told her, you can get somebody killed doing this. I thought of my father who is legally blind. He can’t read whats on his RX, totally depends on the drugstore to get it right.
Corinne Hess says
WAY TO GO CVS . . . I think you have done a wonderful thing by making a generic Epi-pen available to customers at an affordable price. I have family and friends who rely on an Epi-pen and carry one with them everywhere for themselves or their children. Myself and my family and friends were absoutely shocked that Mylan Pharmaceutical would put peoples lives in jeopardy by asking an outrageous price that I am sure they knew working middle class people could not afford nor did they care. So thank you CVS. I am your customer for the rest of my life.
Yes I was in the CVS Store on first and shields in Fresno California and as I was shopping I needed to use the bathroom which I was denied because I was told it was for employees only. Therefore I had to leave the store without purchasing any items. You might want to rethink that policy because I’m sure that it’s happened with other people and you may lose business because you lost mine. I have not had this problem at any other CVS store that I have frequented. However, I will choose another store before CVS now.
Thank you very much ,
Conni Yaeger says
has been your local Pharmacist with Eckerd’s and then CVS for over 40 years serving West Columbia and the surrounding areas before retiring two years ago. He has a servant’s heart, great sense of humor, one of the hardest working men we know, and has made a difference and real connections with so many people. Two days before Thanksgiving he was rushed to the hospital, diagnosed with Pneumonia, Sepsis and Heart Failure. He was admitted to ICU where he remains to this day. The last month has been very difficult for him and his family, praying, worrying, taking shifts at the hospital so he’s not alone. All money donated would be used to pay steep medical bills, personal bills (electric, water, gas, insurance) for his home, and travel expenses (food, gas) for his wife Cynthia. We are asking for support and prayers for a man who has served this community faithfully, made countless friends and colleagues, and has made a difference in so many lives. Lets lift him up, pray for and encourage him and his family like he has done for so many! Any amount in your donation is so greatly appreciated, and we are very thankful for the outpouring of support and prayers during this time. Words can’t express how filled with love and awe he will have for all the support and well wishes! Thank You !!
Help spread the word!
There is a Go fund me account set up to donate
Last night at the CVS in Martinez GA at corner of Belair Rd and Columbia Rd-the shift manager Nancy was very rude insisting I could not use a CVS and a manufacturer coupon on the same item and refused to allow it. I shop CVS multiple times a week and usually with coupons. CVS needs to educate managers and shift supervisors of their coupon policy!!!
Bobbie cook says
Cvs got in just a few lifesize santa holding a lifesize tree I’ve saw them last year and wanted one for my senior apt this year but can’t find any all sold out and can’t get info on how to order one . No one in any of the stores knows how to order one
hello. i called our neighborhood cvs (santa monica blvd @ la cieniga blvd — west hollywood, ca) recently to complain about the danger lurking in their underground parking lot on the santa monica blvd. side of the store. i was appauld today when i went back to the store and saw what appeared to be homeless men on the spiral staircase selling drugs (crack?) and setting up home. this is EXTREMELY dangerous for women, and it’s just a matter of time before cvs has a lawsuit on their hands for not providing sustomer safety. i’ll be using the neighborhood riteaid from now on. i pay too much money to live in my neighborhood, just to go to the store and feel as though i’m living in the ghetto. just a heads up.
On December 6th in your CVS store westroxbury MA I was spoken to incredibly rudely by who I later learned was your store manager. It was clear to me and the other patrons that this person “Jeff Aderton” could use a revisit in hospitality toward customers.
Customers gathered outside to voice their discuss of his behavior . I frequent this store on a regular basis. It was degrading and enough to cause confrontation. I asked him what was the need for your abrupt and rude behavior, he stood there stating my dog is nasty,
Yes I had my dog (Yorkie) and asked staff who know me can I grab my cardiac med which I was told to come and retrieve, I was given ok his behavior caused other patrons to get involved as he was addressed by multiple persons including his staff.
It appears he is running a mean spirited operation. Please save your staff and the public from this tiereny. We will meet again I hope an apology is in order, simply a disgrace for the brand
Melissa Milligan says
I recently saw this on Facebook and I am very offended that your company has managers like this. My husband was in the military and fought for her and everyone elses freedom in this country. He was injured in the military and can now no longer work. They get so little from the military that companies appreciate what they have done and are doing. Some of them don’t come home or they come home injured and are not able to go back to the life they had before. I really hope this is not how your company feels about the military and I hope that this manager no longer has a job or her position. I don’t think this is how you want you company represented. I will not shop at your store and will relay this to everyone that I know and repost it on Facebook. I wll sent the comment in another email it will not fit in this one
Heather lemerond says
I’m sending you this because ever time i have tried filling my pain meds at this cvs they tell me they are out of them. But ever time my mom has went to fill hers pain meds after getting dental work they will fill her’s……..she thinks that it’s because I go to use Walgreens is why they tell me no but that shouldn’t be like I don’t know why … it’s store 5384 504-888-9000 she was trying to fill my because I just got out the hosptil I had pancreatitis and it’s very painful and now I’m in severe pain today is the 8th of nov .I don’t wish for you all to use my name only because they still fill other stuff 504-913-7666 my house number in case 504-889-XXXXX
Michelle Showalter says
I am really glad to know your company doesn’t care about the customer is have read reviews of this company and you have a half a star that’s really bad I filed a complaint yesterday and again today because this company is the worst drugstore I have ever dealt with in wooster ohio I believe it’s time you either fire all in this store and start over or close the store because hiring incompetent employees is going to result in more problems later the pharmacists at this store is a liar she never called my Dr office about a refill and no one in upper management has called me about my complaint so maybe you personally don’t care about the customer just the money but I know how corporate world works and if these complaints continue at the rate they are you too will be looking for a new job good luck with that because track records will follow you
Taniha Medina says
No where in the policy says that it has to be a USA id
Taniha Medina says
To whom it may concern;
I went to cvs at the 182 S Ridge st. In Port Chester NY location at around 9:00 am I was there to return a few cosmetics that did not want I didn’t have a receipt i explained that to the girl that was at the cashier, than she asked me if I had an id so I said yes and gave her my Mexican passport she looked at it than went to talk to someone else than that other girl named Selena asked what I was returning and so I showed her than she right away said no we can’t take this type of id(Mexican passport) and I asked why I said to her this is not the first time I’ve used it at a cvs location and she said we are not allowed to take foreign identification it has to be a USA passport or a drivers license I told her I didn’t have one at the moment so she didn’t take my return because of my foreign Id I felt very discriminated it’s very sad that people like this woman Selena still exist. I feel very disappointed about this situation I had never had a problem at this store and I go frequently. This woman just needs to say thing in a professional way it’s ashame the way she said her recist comments.
Debora Carrino says
Last week I sent in a complaint re store 360 Ridge Rd No Arlington
Just a few days ago I was again shopping in that particular CVS purchased @ $ 46.00 of products. I saw the girl in cosmetics who I complained about and she asked if she could help me, my response was no.
Today I again was shopping at store 360 I purchased $50.04 of facial and body products.
The girl Beronica that I had an issue with weeks ago, again she asked if she can help me and I said YES, she found products I was interested in a recommended other products.
We began to talk about the incident back in August we talked very civil I told her how I felt about what had happen. And just want you to know that she was kind and helpful and again I explained that I did not like her remark that I try SAMPLE BOTTLEs every time I am in there, and she had no right to do so no knowing how much money I spend at the store. I don’t know whether some one spoke to her about my complaint I did tell her I sent in a complaint and I told her today I wanted to send e mail to CVS that I am pleased she acts more professional. I will continue to shop CVS No Arlington as well as CVS in Elmwood Pk NJ
Debora Carrino dcarrino at optonline.net
Debora Carrino says
ATT HEADQUATERS COMPLAINT On Aug. 18th 2016 at 2:30 pm I was at your North Arlington NJ CVS Ridge Rd store #360. I have been shopping CVS stores over 20yrs
I use the CVS by my home and when I visit family in No. Arlington I shop that store. If pull up my customer # I probably spend prob. over $ 1,000.00 a yr at CVS. This day 8/18 by cosmetics ( Vichy products ) there are sample bottles and of other high end products. There was a box of Vichy eye cream, COULD TELL THE BOX had been opened numerous times the top flap was crushed, bent etc….. most likely people were using as tester. So I opened the top and IMMEDIATLY can tell and fell the product bottle was NOT a full bottle seemed like prob. 1/4 left can tell. Your associate Beronica, approached me and said You can not open that box.. I told her look at the shape of it looks like been opened many many times. She PULLED the box from my hand and said NOW YOU RUINED THIS PRODUCT. I am going to tell you I was furious, I told her feel the bottle it is so NOT a full bottle. She continued to scream at me, and she had the nerve to say I have seen you in this store many times tying samples. I don’t care how many times she seen me in store trying product MARKED SAMPLE, BUT DOES SHE SEE ME WHEN I AM AT REGISTER MAKING A PURCHASE FROM CVS whether it is cosmetics, shampoo, toys, food, RX, facial, etc…… etc….. and that particular day I was in store with my grandfather who BOUGHT $ 46.00 worth of merchandise. She continued to tell me I ruined the box and when I asked her name she walked away, I stepped in front of her and saw name tag BERONICA. I asked for manager and told her about the situation and she said she would speak to her. And I want you to know that I was just recovering from a sprained finger and by BERONICA pulling product from my hand, hurt my finger. Again this was at North Arlington store Aug 18th 2:30 pm, YOU ask your mgr on duty that day re this complaint. Today is 9/9 but I did not have time to e mail HQ after incident, my kids had vacation and back to school preparation. I EXPECT some kind of apology and compensation, to being treated with such dis-respect by this associate. Next week I will be by family in North Arlington and I will be in that CVS. I usually shop by my home in Elmwood Park, and any CVS when I am out and about and frequent the No Arlington store prob. 2xs a week when I visit family. I am furious over this situation, and I have pictures of my bruised finger that ended up with a small black and blue. I expect a response on this. Again I spend prob. over $ 1000.00 a yr at CVS and that’s not including RX. I will make sure none of my family use CVS and or my grandfather next time I am with him I will tell him lets go to Walgreens.
Elmwood Pk NJ 07407
dcarrino at optonline.net
Again I am furious on how that associate spoke to me and pulled product from my hand and refused to ADMIT feel the bottle its almost empty and any idiot can see the box was opened and already a mess. I can not tell you how mad I am and I plan on posting on FB what happen at store # 360 I want someone to get back to me and when I go into that store most likely next week I want an apology from BERONICA I guarantee if it were a friend or family she would act different, she DISCRIMINATED against me.
Olga Fortun says
Copy of reply to Florida Department of Agriculture and Consumer Services:
Dear Ms White,
In reply to the attached letter from CVS:
My prescription which was refused at CVS drugstore should not have raised any of the “flags”
used as an excuse by the pharmacist to not fill the prescription which was filled at Walgreen’s without any problems.
I suffer from osteoarthritis and have little cartilage left in my knees.
I am presently waiting for an appointment with an orthopedic surgeon,
Dr. Carlos Alvarado in order to schedule knee replacement surgery. My condition can be verified by
my primary care physician Dr Rosa Huguet.
Because of my condition my knees locked up on me and I had to call 911.
The Miami-Dade County Emergency Rescue took me to Baptist Regional Emergency
where I was prescribed oxycodone/acetaminophen 5-325 mg quantity 10 no refills
rx number 2749279-11939 Joseph Scott MD
The hospital can verify this. The Miami-Dade County Emergency Rescue can verify this
especially since they are still billing me for my co-payment for their $900 bill.
We went to CVS on the way home from hospital because my insurance company, Molina Healthcare
which can also verify my condition accepts CVS drugstore.
I do not meet any of the red flags which the pharmacist alleges caused him to refuse filling my prescription.
The only medical prescriptions I ever fill at CVS drugstore are for thyroxin for my hypothyroid condition
and 800mg ibuprofen for my arthritis.
There were no combinations of other medicines prescribed other than an antacid in case the oxycodone upset my stomach.
My address is Miami, Florida 33155. The CVS we went to is at 8695 SW 24 ST 33155
so there are no “geographic anomalies” as the store is basically 16 blocks from my home.
As you can see from the prescription it was not for a large quantity nor was I going to pay cash.
The prescription was not altered as it was filled at Walgreen’s.
The prescription was new with no refills so it wasn’t an “early refill”.
The prescription was not multiple.
The prescription was from a licensed emergency room physician at a licensed hospital.
There were no red flags for the pharmacist to reconcile.
Moreover, the pharmacist did not offer to verify the prescription by calling the hospital.
He RUDELY said that there was a problem with the physician’s DEA number
which is bogus because I specifically asked the pharmacist at Walgreen’s
to verify the DEA number on the prescription.
The pharmacist was rude, treated his coworkers as if they had done something wrong
by speaking to me in Spanish and threw a prescription at one pharmacist assistant.
The pharmacist puffed himself up, raised his voice and tried to intimidate my husband when he asked for an explanation.
My husband complained to store night manager whose last name escapes me but her fist name is Liudmila.
Furthermore, CVS Customer Service refused to address this issue and hung up on us
when after they told us they would be recording the conversation we told them
that we would be recording also. Apparently they can record but customers can’t.
We’re in the habit of recording all our calls, especially when we’re being recorded.
Since we did not pay anything due to being refused service
and considering the prescription was filled at Walgreen’s (across the street from CVS)
I am not seeking remedy. My desire is for this complaint to be filed in your records
so that the next time a customer runs into a similar problem a pattern will be established.
as there is a likelihood that as long as that pharmacist works at CVS it will happen again.
Thank you for your attention.
Olga L. Fortun
The Hollywood, CA CVS on Hollywood Blvd is a tourist spot…because of that CVS no longer offers discount or weekly specials. You can no longer use your discount card for points. Prices at this store are higher than the other stores. So disappointed. I go to CVS because of the brand, I trust the brand so much I have stock in CVS. Now when I look at the flyer I have to get into my car and drive to another CVS store if I want the discounts, Walmart, Rite Aid are also on my drive. Not cool Mr. Larry J Merlo. Profit is one thing but I have been able to walk to the CVS on Hollywood Blvd now I have to pay higher prices because you want to take advantage of tourist. Not cool – sad face
john grier says
lately the drugstore service at you sanford maine store has been terrible due to a lack of help. when my wife is out of meds it shouldn’t take two days to get the precription filled. the time has come to hire the help needed to provide good service. I read some of the reviews from customers and see a trend that is saying improve now or you will be going out of business, and that would be a shame. We have been faithful customers for several years, please take care of your problems.
Nancy Empfield says
I would appreciate it if you would stop with the reminders for refilling our prescriptions — it is very annoying. I can refill my prescriptions myself for my husband and myself. I had one time when CVs called our physician to get a refill on one of my husbands medications. We ended up with a refill of over 300 worth of pills. I called my doctor’s office to complain and they told me that they do not refill any of our prescriptions without our knowledge. So I am hereby notifying you to stop with the calls for reminders for refills for me and my husband.
Nancy and Ed Empfield
Diane Moore says
You have the worst customer service department I have every dealt with!! Then you give no information where to complain who to talk to or offer someone that can do something rather than repeat a script given to them. They should never tell anyone that there is nothing they can do, they should be allow to show some common sense to make the customer at least think that they and CVS care and they should be allowed to make a decision. I know you don’t care but I will never shop in a CVS again you are a big corporations you obviously don’t care but if you keep treating people like I was treated hopefully that will change. I have never had a problem at a store just Corporate it is amazing how bad your corporate people are, must be the leadership
mary Jane Elkie says
To Whom it may concern:
I placed a call on Tuesday July 27, and spoke to a Shannon about a serious complaint with your pharmacist on Greenfield and Gaudalupe and I was told that a Tracy from corporate office will be calling us back,
This is the second time no one follows through with complaints that need to be .
Mary Jane Elkie
Sherry Okamoto says
Wednesday my Dr electronicly sent my opanna to CVS prundale, CA and the drugstore called me to say they couldn’t get it till friday, my husband went to pick it up today and was told it wouldn’t be in till monday. Opanna is not a med you can go on and off with, the last me they did this not only did I suffer from the pain but also went into seizures, now I’m furious the pharmacist lied about when she recived the electronic percription, and the care team said there was nothing they can do. This is not there life they are messing with, they don’t go threw the pain or the seizures or the withdraws. I will be writing the corp office and if I go into seizures again will be speaking with an attorney. Enough is enough
Good for you and I hope you win. Good luck says
If u do file or get an attorney I hope u
Win the case and good luck to u. Lol
carol Hanson says
Since CVS has seen fit to associate itself with Target I feel I can no longer shop at CVS.I will have nothing to do with Target because of their Transgender rest room police . I am sorry to have to make this decision ,but a corporations value system is important to me .
Noonya Kaleka says
You sound like a homophobic a$$hole. I bet you never cared before if a person of the opposite gender, who looks like your gender, shared a bathroom with you. I bet you never even gave it a second thought. But now because some policy maker wants to make an issue about it you want to roam thru the aisles of Target and scream “SHAME!”
How dare you A$$HOLE! Take your holier-than-art-thou self a short walk off a very steep cliff. None will miss the likes of you. I hope when you hit the bottom you are still alive to feel the pain and die a slow and painful death. THAT would be merciful for the likes of you; those who would deny others the dignity of existence.
Colleen Finley says
Wow. So when someone does not share the same opinions as you, you feel entitled to slam them and wish them dead??!! Does that put you on a higher plain or earn you more favor? I’d like to know who the he** told you everyone must think and feel like you do? And, who told you it is absolutely OK to berate, slam, and wish someone death if they don’t?
I don’t like people who think and act they way you did either. She did not attack YOU – you are way out of line attacking her.
I have been going to Target drugstore in Shorewood,Il since they have opened. I have had excellent service from the two main employees Alison (pharmacist) & Angle (tech). Since CVS has taken over, it is AWFUL (store #17001). My husband brought a prescription in to be filled, when these girls were off or on vacation. We dealt with Mark (pharmacist, he was rude. Told my husband he could not fill a prescription since it was just filled. Explained the 5mg were for morning and 2.5mg were for after 3pm as the prescription was written. Refused to fill the 5mg. I am an RN & I called explained this he still refused. Would not listen. It was his way or no way. I have dealt with other pharmacist, at this location that have been the same. I don’t have to go here, but go for connivence. It is not worth my frustration. If I talked to people in this manner I would not have a job. WHAT IS CUSTOMER SERVICE???????
Stephanie Austin says
I have never posted a public comment before but I am very disappointed that CVS has discontinued the CVS brand of refreshing shower and body gel without any explanation sending me to several stores and chats with managers who got no notice either. I can only assume sine the similarity was so much like Neutrogena it was a lawsuit or legal issue. The cost was a significant savings and I had been a Neutrogena user for 30 years so I was thrilled with the CVS brand. But…… Like so many others CVS must have been threatened. If this is not the case please put some mention on your site. My friends had become fans of your product only to think it was so popular we could no longer find it in stock…????
First I would like to thank Christopher Childers in customer service in the Oklahoma office who directed me to the proper site so I could post this testimonial. He was polite, cordial and kind.
The purpose of my testimonial is to pass on my gratitude to Roshea Lewis, a drugstore technician in Fort Lauderdale Florida, CVS store number 00410. Ms. Lewis went above and beyond to assist me last night. I am currently suffering tremendous pain from a bad case of shingles. With our current state of economics, many of us find ourselves without the proper health insurance to help cover necessary medications, some which are very expensive. I presented a discount card that I came across hoping this would deter some of the cost. However the ER doctor did not provide the necessary information on this prescription in order for me to use the discount card. Not only did Ms. Lewis try to contact the doctor to get the necessary information but she was able to figure out a way of using CVS’s resources to make this necessary medication affordable. Ms. Louis couldn’t have been nicer and I am so grateful for her tenacity in resolving this issue when she realized that finances were an issue for me. Because of her I will be returning to CVS and I want to be sure she is recognize for her kindness and exemplary customer service using CVS’s resources to make this necessary medication affordable. Ms. Lewis couldn’t have been nicer and I am so grateful for her tenacity in resolving this issue for me when she realized that finances were an issue. Because of her I will be returning to CVS and I want to be sure she is recognized for her kindness and exemplary customer service. Kudos to Roshea!!!
SHERRY SAVOY says
CVS 1506, 6200 Central Avenue Seat Pleasant Maryland 20743 telephone number 301-350-8008, at Addison Plaza is pathetic. The lines are always long lines, the staff is not customer friendly. Prescriptions are never ready, the wait is unbelievable. Standing here listening to the clerk tell customers to include myself that medication will not be ready they have a backlog that’s always the store every time you frequent the store my medication was called in by my doctor at 10 o’clock this morning it is now 6:45 and they’re telling me that my medication won’t be ready until another hour from now that is unacceptable totally unacceptable and I like to file a complaint I like for someone to contact me regarding this issue with this CVS it is pathetic.
SHERRY SAVOY says
CVS 1506, 6200 Central Avenue Seat Pleasant Maryland 20743 telephone number 301-350-8008, at Addison Plaza is pathetic. The lines are always long lines, the staff is not customer friendly. Prescriptions are never ready, the wait is unbelievable. Standing here listening to the clerk tell customers to include myself that medication will not be ready they have a backlog that’s always the store every time you frequent the store my medication was called in by my doctor at 10 o’clock this morning it is now 6:45 and they’re telling me that my medication won’t be ready until another hour from now that is unacceptable totally unacceptable and I like to file a complaint I like for someone to contact me regarding this issue with this CVS it is pathetic.
Livonia Michigan 7 mile and middle belt your store outside looks terrible lawn i(weeds) foot high! Don’t feel good coming here!! Wish I could send picture!
Jeffrey Ke says
CVS in San Jose is cheating on their coupon policy. They give me 30% off coupon. But when I went to their store to buy the items I wished to purchase. Their manager told me that item is discounted (discount is 20%) can NOT use 30% off coupon. 30% off coupon can only be used on non-discounted items. When looked around in that store, almost everything I wished to buy already has some small discount. This is really cheating. In other stores, if discount is smaller than coupon, customer can choose waiver store’s discount and use his/her coupon’s discount. But CVS’s manager told me CVS rigidly don’t let customer choose. So their small discount blocked my coupon!!!
When I questioned CVS discount coupon policies, their manager’s conceited voice let me feel I am difficult to understand CVS’s fair policy.
Alan Strickler says
I came to CVS at 3:35 pm May 4, 2016 in Panama City Beach Fl.If you watch the video it’s plain to see how I was discriminated against.This is the same woman Iwas already discriminated against one time before.I was behind a customer politley standing there.It was my turn next and a woman came in after me. The teh looked at me and simply said she would wait on me after she took care of this new lady.It couldn’t be worse, it was as if I was a black man in the 50’s sent back to the back of the line.Discriminated against the second time she has out right showed hatred and ptegious toward me.Is that how you want your employees to act? Look at video from pharmancy.I’ll see if mu UAW lawyer can do something and yall should be ashamed.Store#3629 at the Y.I demand something to be done!
I sent a deal to my extra care card 6 off 30$ spent it didn’t say it had to be regular priced items I got 5 tides at 5.94 and it didn’t credit please tell me why I wouldn’t have done the deal if I’d have known it wouldn’t work I’ll even go back and buy 1 more if that’s what I have to do to get the deal I still have my receipt
Nancy perez says
I went to cvs today to get my medication of metaforin for diabetes
That I take twice a day …60 pills for the month
When I go to take my pill
the seal was broken which concerned me Sooo much
and shocked me and added fear as well
I looked inside and it look like pills were missing
I counted them sure enough
There was only 25 pills in the bottle 35 pills are missing
I called the cvs spoke to the assistant there he wanted me to bring it
Back to give me new medication
I explained to him I was just there and for him to speak to the person
Who handled my pills
He says to me he wasn’t there yesterday and doesn’t know who
Filled my pills
That they have many floaters working there
And only way for him to help me is for me to bring the bottle in
So I can get the right count
I expressed my concerns about the seal being broken and pills
Taken out but he just said bring the bottle in
That he will be on the drugstore
I’m very disappointed and very concerned about this
I will now be with out my medication today and half of tomorrow
Till I can go back to bring this bottle Bsck
That was their mistske
I told them send someone to get it and they refused
Someone has to held to held responsible on who filling this pills and if it’s done right
Someone can be stealing and selling this medicine
And not first time I have problems
few times I was short on pills
And had to go back to get the difference
But now breaking a seal to take pills out
They crossed the line
Donna Willis says
CVS drugstore apparently closes when they feel like it rather than at the time on the door. The drugstore in Barnesville Ga. Refused to help me because they had closed out their registers before closing time. As a nurse that works 13 hour shifts, it would be nice if I could just decide to leave work when I felt like it.
Russell Harris says
Your customer service is in bad shape . I am very dissatisfied with the way you management resolved my issue. It was not a resolution. But I have a solution I will spend my dollars with your competitors. And explain on social media why I decided to change pharmacies!
deborah aikens williams says
The CVS in Honea Path SC I went there 1212-16 @ 6.30 there was no one waiting in line stood there 5 mins before anyone asked if they could help me!!! Then one of the tech went to wait on the drive thru!!! Then one of the black techs came from the back and she asked had I been waiting on I said no. Then she helped me! Thank God for her, You have some techs that have been there for yrs and they are nasty as day one and I have been going there for 20 yrs and I’m sick of it!!!!!
Jacquita Fedup says
Why didn’t you post my complaint from yesterday 4/20/16??? You need to tell your pharmacist, Grace from cvs 1600 n buffalo Dr. Las Vegas, nv 89128, that she is not God!!! She refused to fill my son’s prescription, which I had our Dr call her to confirm his prescription, and she still refused to fill after speaking with the Dr!!!! And she told our Dr that my son should be on morphine!!!! What is her problem????? She cannot determine, if its my son or any other patient, who should get their meds!!! PLEASE LOOK INTO THIS TRAVESTY!!! Thankfully, a real pharmacist was on duty today and happily filled his prescription!! Thank God you hired some good people!!
Jacquita Fedup says
I went to cvs on 1600 N. Buffalo Dr in Las Vegas, NV 89128, our usual store to have my son’s prescription filled. I was told by Grace the pharmacist that she could not get a hold of our doctors office (it was lunch time) & that “she did not feel comfortable filling this prescription”. I told her that it was lunchtime and she should try later. She refused to call our doctor later & said that we should go somewhere else to fill it. Once I got home I called our doctors office and left a message regarding this situation. My doctors office called cvs back & informed Grace that the prescription was valid and the nurse was told by Grace that instead of Norco our son should be given morphine but still refused to fill his prescription. Who does she think she is overriding our primary care physician & thinking she knows what to prescribe to my son??? She should be fired!! I’ll never go back to that cvs ever!! You guys in corporate need to do something about this kind of behavior!! Grace is not a physician nor should she be allowed to do this!!
Robert Hayes says
Robert J Hayes 610 500-XXXXX tell your machine to stop calling my house. I was a customer. Moving up state have different drugstore now.
GRETCHEN HEPIS says
THE WOMEN MANAGER AT THE APOLLO BEACH STORE IS VERY RUDE AND NOT A PEOPLE PERSON WHAT HAPPEN TO THE DAYS OF GOOD CUSTOMER SERVICE
Willy Garcia doesn’t know nothing drugstore tech
Angela Fedup says
All of the CVS pharmacies in Indianapolis Indiana suck that offer MoneyGram services but when you go to pick up a MoneyGram they never have any money it’s kind of pointless and I am going to debate this with MoneyGram is well that they pull their services from the stores there’s no point in offering a service that you can’t provide
JAnice Farris says
I have had so much trouble getting my meds at the cvs in palmetto Fl I get a message from them saying it is ready then when I go to get it they say I don’t have one I also use the cvs in Cleveland tenn so sometimes they get my prescription so the one in Fl will tell me they call to get it but don’t please check them out at the drugstore so many don’t know what they are doing
mandie bishop says
I have had multiple bad experiences at the cvs un farmville nc 27828 there employees r very rude even the manager mike i always have trouble with my coupon transactions and my regular transactions i have been going to this cvs for 8 years and the manager mike wants to say he has never seen me before im in that store at least two times a week very disappointed with thay cvs wish there was a close different one i can go to because that is just very rude
Christopher Reed says
OK HOPE YOUR READY FOR THIS ONE!!!! I just left your drugstore in Lancaster Ohio well I spoke to the lady at the counter handed her my prescription the first thing she asked was can I see your ID I said yes and handed her my ID as she looked up my prescription I told her I would like to know if they have them and if so how much I am a self-pay customer and a new customer she said yes they have them but she would have to check with the pharmacist to see if she could feel it they have a lot of problems with that prescription( drug) so she took it back to the pharmacist thirty seconds later she walks back up to me and says I quote yes we have them we don’t have that many I could come back tomorrow because the pharmacist is not comfortable filling for that doctor now I’m not sure what all that means but I didn’t understand how they would ask me to come back tomorrow to try to fill it and I didn’t know you can pick and choose what doctors you feel 4 can somebody please help me understand this … ???????
Bonnie Dostal says
I am writing to complain about the service I have received from CVS in regard to my prescriptions. I have personally asked the store drugstore employees here in Pensacola (Nine Mile Rd. and 9th Ave.) at least 10 times to remove my name from automatic refills. Each time I was assured my account would be updated to remove the automatic medicine refills as I requested BUT today it happened again at the Nine Mile Rd. CVS location. I don’t want ANY prescriptions automatically filled without my request EVER but, although I am assured it won’t happen again, it continues to happen anyway over and over. How do I get this finally settled other than taking my business elsewhere? Can you finally settle this matter for me? I don’t understand why this keeps happening, regardless of my direct requests to CVS drugstore employees to stop the automatic refills. This is such a frustration and it has irritated me majorly! All CVS is doing is trying to push my meds on me when I don’t want or need them. PLEASE TELL ME YOU CAN STOP THE AUTOMATIC REFILLS FOR ME. PLEASE!!!
gladys sherman says
No One should emphasize their preference for male or female,,but the manager in wycoff nj is a lesbian that communicates this to all the people…..talks down to non americans… hope that she gets caught on camera……its a fact that she exhibits this demeanor……..
Marie Caress says
Store # 536 in Palm Springs Fl looks very unkeeped on the out side. Beer bottle., plastic bags, paper, cans all over the parking lot. The building it self is faded and needs paint. Stop sign on property leaning over. Landscaping is old and straggly with tired mulch. Some wordage on the drugstore drive through is missing. It use to be a nice looking store. But, there is not good representation of CVS anymore.
Scott Weaver says
I just read where your company fired a veteran for trying to stop a robbery in the cvs store he managed. I am a combat veteran myself and was a dedicated cvs customer. Notice I said “was”. Cvs will never receive another dime of this veteran’s money again.
Scott, First let me say “thank you for serving”, and to follow you in supporting a permanent “boycott” of CVS. It’s bad enough that vets are suffering mistreatment at the hands of the VA but for a corporation to fire a vet for doing what comes natural…protecting those around him, is unforgivable. To CVS executive management: give this man his job back with an apology as well.
Michele Alexander says
Ditto! From what I’ve read below, though, it’s not surprising. CVS needs to get its act together.
Bill Williams says
I read where you idiots fired a veteran that tried to stop a robbery at one of your stores, what the hell is wrong with you people? As a Korean veteran, I totally resent your actions and hell will freeze over before I set foot in a CVS again. The upside here is that this veteran you fired is way better off for it, I suspect he will get a better job, rather than work for corporate dumb bells like CVS.
I don’t know where to start. I am soooo pissed right now. My girlfriend WORKED at this company for TEN years. She was off for a year for medical reasons. She returned to work and after four days she was set up by the company. They sent a person that was under age into the store to buy alcohol and she accidently put the wrong numbers into the computer. So she was written up and suspended until further notice. Her boss called her in today and said that corporate said that she was fired. No warning , nothing. Just fired. TEN YEARS OF DETACATED WORK. And they fired her. What a bunch of low life sXXXX. She has two kids to raise. Now she has this on her record, making getting another job almost imposable. Okay, letting her go is one thing but to take away her chance of getting another job is just wrong. She had a perfect record. I don’t know if anyone from corporate even reads these comments. I’m thinking not. Big wigs don’t care about no one but their self. But just in case one of them does. HEY FAT CAT. I AM GOING TO MAKE IT MY LIFES GOAL TO RUIN YOUR NAME. I promiss you this . before I am done you will all know who I am. How do you even sleep at night ? SXXXX bags, all of you.
Good for you and I hope you win. Good luck says
U no I feel the same as u do but in my case I called the customer a b*tch and I was the
Only cashier up front had been working from
11pm to 7am and only had one hr to go and
To this day I still think it was a set up but in comes this blonde headed b*tch having a
Nick a teen fit and I mean a nick a teen her
Hands were trembling and I just couldn’t find
The kind she was looking for and to make
Matters worse she said to m; if it wasn’t for
M, I wouldn’t b working here so I lost my
Temper called her the b word slammed the
Gate and told my boss I quit and he
Wanted it in writing and he ran to the fax
Machine and to this day that is why I think
It was a set up to force m to quit because
No body comes in at 6am like that woman
Did and did what she did to m. I really miss
Working at that cvs store to. Have a nice
Amanda Rivers says
The store in Ardmore Oklahoma is horrible! The drive thru is ALWAYS closed because they are short staffed and they need to better serve the customers. Well some of us can’t come in and the drive thru is our only option. Half the time they say they don’t receive prescriptions from the doctor. It’s sad so many people have to choose other pharmacies because of your XXXXXty service!!
Della Simmons says
CVS in Roanoke VA store 7577 has the most RACIST staff ever!and apparently thinks its cute to LAUGH at the conditions of someone who needed their medicine!!And this corporate company supports this sh*t.With staff thats lies,shorts medicine,tries to dictate when and when you cant get your medicine even though the perscription from the actual DOCTOR perscription says otherwise.Oh and this so called head pharmist will write all on the perscription,not once but twice now,this is the ONLY place that does this because pre-judging someone because of skin color.What else could it be is what i ask because anyone else there will do it,but he will do everything in his power to degrade a paying customer.Had to go 70 miles BACK to the doctor office just to get a new script because that so called head pharmisit didnt want to fill it after HE wrote on it.And you know the bad thing is,is that this happened to not me but my man.And that sh*t where your employee LAUGHED because of his condtions,he is PERMANTLY physically changed with screws all in his body,internal issues and long a** list of what all happened.And this is how you do repeat business?With your smart a** emplyee head pharmisit making fun of handicapped people.Yea we will be going elsewhere from now on.Just thought someone from corporate should read how horrible your employees treat people.
They don’t care
No luck or help
Have tried to fill my prescription at drugstore in Miami located on 27th Ave. My insurance is only covered with CVS and Walmart. This is what I’ve been prescribed for many years and have been able to get at Walgreens. Now with new insurance through ObamaCare, I’m told at every CVS that it can’t be filled. I’m dumbfounded with the responses….’limited supply, can’t fill that script’…. Thank you for not supplying. I can’t shop where my business and medical needs are not wanted.
William Cassida says
I went to the CVS at 206 North Azusa Ave. ,Covina, Calif. and pickup my prescriptions and Told the lady I was coming in Monday with the same new prescription for Percocet from my doctor like I do every month. She said they were out and that I would have to bring in the prescription first before they could order it and it would take 3 to 4 days. Last time I went in there the Pharmacist said to call 5 days ahead. The right hand does not know what the left hand is doing. I’m going to call the Federal Trade Commission and ask why I can’t get my medication when I tell the pharmacist ahead of time.
One pissed customer says
To whom it may concern:
On January 28th I went to your cvs located in methuen ma on swan st to refill also drop off and pick up prescriptions.. The women at the counter Amil seemed flustered by all the patients waiting to drop off and also because she had to call for another patient to figure out insurance… My sons Doctor is very old school and still writes out his prescriptions.. So there was an issue with my sons prescription pertaining to the quantity that needed to be dispensed.. So Amil than tells me if you call your doctor and ask we will fill the prescription.. So I waited in line again till I got my sons Doctor on the line.. Finally when I got to the counter she stated that she had to call the DR. herself and couldn’t speak to him on my phone, after she had just asked me to call the DR.. At this point I was upset and started to yell at Amil because she could of just simply told me she could call the DR. And possible tell me to come back at a later time.. As all of this is going the store manager or possibly the drugstore manager who I couldn’t get her name jumps in the conversation and says to me to SHUT UP, and tell Amil to not accept my prescriptions and that they will no longer fill my prescriptions.. Which frankly I could care less because every time I go to fill a prescription I get attitude and some type of issue.. At this point I was so pissed off excused my language because I’m an manager myself and never in my life have I ever told a customer to shut her mouth or shut up… This manager also called the cops on me because I refused to shut my mouth.. I refused to shut my mouth because never in my life have I been treated or ever treated anyone in that matter and I’ve worked in customer service since I was 14 years old! And I wasn’t going to shut my mouth just to please her! I hope you teach this manager and her employees how to handle high volumes of patients and also to have some more patients as when we go to drop off or pick up prescriptions it’s never on a good note..
I have had a problem with my drugstore rewards showing up in my account since 1 January. I have called them several times and responded to an email they sent me to let them know that it is still not been corrected as of today with no response. They obviously don’t care about what customers have to say or about getting the issue corrected. I will give them until February 3 when my next prescription is due and then if it is not corrected I will just transfer everything over to the Walgreens across the street from the store. I’m not so upset that they haven’t been able to fix it, as I am that they have not responded to me and it just ignored the issue. So starting February I’ll ignore them
Attn:CEO: Larry J. Merlo,
Just had to give a shot out to two fantastic and very patient cvs employees. Over the weekend I had the pleasure of meeting and receiving much needed help at the kodak kiosk center located inside cvs. Sara at the Salisbury, MA store and Dianne at the Newburyport, MA store. Both were so kind and helpful as I am just a bit challenged when it comes to modern technology. Wish there were more people like them.
Samuel Mckinney says
I have always had my prescriptions filled with cvs,and have heard other people complain,but I hadn’t had any problems until now.I dropped a prescription off yesterday at cvs hwy 19e Elizabethton TN,as I always do,the lady said it would be a few hours,I told her that I had text alerts so I would know when it was ready.It was 11:30 the next day and still nothing.I called the drugstore and the gentleman said it hadn’t been filled and would be tomorrow before he could even get it.A courtesy call or text would have been nice.So in the future I will move my prescriptions to Walgreens,which is just as conveinient.I just thought you might be interested in how this matter was handled.Thank you.
Not sure if Samuel is an employee paid to defend CVS sorry service, but does anyone have LARRY Merlo’s email address? Need to send a nice descriptive email regarding insane service poor attitudes in canton ga locations.
Rita Taylor says
We are on vacation in Tennessee. I needed my perscription refilled so I walked in. I was asked if I ever been to this drugstore before I said not this one the one in Virginia beach. The girl told me it could not be filled because they don’t fill out of town meds! What is that ? I can’t go on vacation ? I have to fill all my meds before I leave because cvs won’t refill them in a state I don’t live in? How stupid! I continue to have problems with CVS. Most of the time they don’t HAVE what I need ! Thus tire don’t care about their customers!
Angel Merancia says
I dropped off my prescription on 12-16-2015 at the new el centro ca. There were approximately 30 clients waiting so I left since I suffer from anxiety. Today 1-12-2016 I called in for a refill and the drugstore manager told me I couldn’t refill it since I went to pick it up 2 days after without my fault since there staff is not professional. There excuse was that they couldn’t fill it for 1 day without my it will be my last time I go . It will be my last time going there. Last time I go to this drugstore PERIOD!!!!! Cvs is a joke
constance Alford says
I use a CVS store near me. I’m a cancer patient and find it hard to get out. Everytime I try to fill my scripts they are out. I can only use pharmacies in my county. Today I went to every CVS (6),and no one has it. They know I come in every month. Why can’t they have it??!! I came home 5 hours later with no medication. I’m very tired and upset. What do you bet they never contact me??? We’ll see.
Alexandre Wilcox says
A VERY UNHAPPY CUSTOMER.
I just left the CVS store #8972 located at 285 Columbus Avenue, Boston, MA 02116. I have been a loyal customer for nearly 10 years, from the first day I came to Boston for my studies. I lived in Providence, RI, the East Side for 3 years, and still visit my parents. We have always shopped at CVS for all our needs, including our pets needs. Now I live in the city, and still do my shopping at CVS. I am heartbroken that your store would not allow customers to bring in their dog inside. I have been told that a customer complained and the health department had been called in. This particular store is in the heart of the south end in Boston, Massachusetts, and 85% of the south end population owns a dog, and we are not about to tie our dogs outside, in the cold while we shop at your store. There is no harm done or being done for bringing in our beloved pet. Your store sells pet products and dogs and cats food. For someone to complain that “it is unacceptable to shop with people with dogs running around” is mean. Most people who shop at this particular store would either carry their loving dog or the dog is on a leash. There are several “consumer value stores” in the Boston area, in the city that we can go to for our needs and our pets’ needs. Unless CVS changes this new “rule” and allows our dogs to come into the store, we will be forced to go to Walgreens on Boylston Street. I am posting this and will also email to Larry J. Merlo, David M. Denton and Per G. H. Lofberg and will also fax this to (401) 762-2137, and Randy Ellis.
It is cruel to expect someone to tie their dog outside in the cold…where the dog may get stolen. Would CVS also turn away a disabled person with a dog? A grand-mother shopping with her beloved pet? You carry pets products, pets foods, and you won’t allow us to bring in our beloved pet. Please explain this. I have always brought in my dog with me, and it has always brought joy to everyone inside your store. Turning paying customers away because hey have a dog with them is a form of discrimination. I do hope you reconsider this new “rule”
Get a life
Hey Kevin. Who are you? Ono of the low life CEO wana be? They care nothing about anyone . not even you. You are the bottom all ready. Why don’t you get a life and a real job?
Jane Davis says
I would like to make a complaint about the CVS store located at 201 South Main Street in New Carlisle, Ohio 45344. The store number is 3457. Ever since they built this new store and relocated the drugstore department service has become horrible. Everytime I take a prescription there to be filled they never have it available. Also when they call and tell that my prescriptions are ready and available for pickup, I go and still have to wait for them to be filled or they tell me that it is not available at this time or out of stock. I’m constantly having to make multiple trips to pickup my prescriptions that should be filled in a day’s time. So after I pick up my prescription tomorrow when the shipment arrives, I am finding a new drugstore for prescriptions to be filled at.
Vivian Seale says
I have been trying to call back Corporate office which they were suppose to call me back in 48 hours and now days later still no call back. The CVS in Murrieta messed up my Prescrition putting TWO DIFFERENT PILLS IN MY BOTTLE AND THEN THE PHARMACIST DENIED IT STATING THAT THEY DON’T CARRY ONE OF THE DRUGS THERE. THEY LIED BECAUSE MY DAUGHTER CALLED LATER AS I WAS LISTENING IN THAT THEY DO CARRY THAT DRUG. I WILL NEVER TRUST THAT STORE AGAIN. THE PERSON WHO SCREWED UP WAS AN ASIAN WOMAN.
I just left store#8141 This store only had two carts. The store was very busy so business is doing well, so waited and was patient for a cart that I had to retrieve from outside. But, again being patient, while shopping I was being followed by a man I did not know. Shampoo asle make-up asle deoradant alse, the third alse I felt I had to protect myself so I pulled out my pepper spray he notice and walk away till I notice him watchinge from across the store. I ask the cashier if they had Security she said no. And that I should call Headquarters to complain did that was on hold for 18 minutes till I gave up. If that store had any security the carts would not get stolen, and what are the cameras for. Maybe it will prove my story.
Frustrated customer says
Yesterday, I came from an Urgent Care Clinic to CVS on Sheldon Road in Tampa around 5:00 p.m. I left the Clinic and arrived 15 minutes later to find CVS had not yet received the prescription for my 11 year old daughter’s eye drops for pink eye. I was told to get in line behind three other there to get shots in the Consultations line. After waiting 10 minutes, I decided to come back later to my 24 hour CVS drugstore. I arrived back at 9:12 p.m. thinking this was a 24 hour drugstore. The actual drugstore closed at 9:00 p.m. I could see people inside the drugstore walking around though they did not even look in the direction of the drive up window when I pushed the call button. I called the store and the 19 year old manager told me there was nothing she could do. I went online and found a real 24 hour CVS drugstore and called them asking if they could transfer the prescription. First, they said they could not. Next, they said they could but the insurance had already been processed and I would have to pay nearly $90 out of pocket for the drops. I arrived at CVS on Sheldon Road this morning at 9:20 a.m., 20 minutes after they opened and the prescription was not ready. I had to wait 10 minutes. We’re not talking about purchasing toothpaste here…holding someone’s prescription hostage speaks to an antiquated internal system and poor customer service. Maybe CVS should consider becoming a wine store as new aisles of wine are being added weekly and let others handle the delicate matter of prescription medication.
LORIE LEE says
I had recently picked up a prescription at CVS drugstore in Paris, Texas. Store # 7490. The persons name that I was unfortunate to have helped me is Melinda. I am complaining about how she seemed to be put out with me that I came to pick up my prescription.
I had my new insurance card in my wallet and she immediately said it wouldn’t work that I should have another card on hand. I informed her that it was the only ins card that was sent to me and that no other card has ever been mailed. I called my husband to ask him if we had received another card that I wasn’t aware of. She is in my other ear still complaining and throwing her arms around, while my husband was telling me that we received no other card but that he would check into it. I told the lady that I would be turning her in, and that was when she tried to speak in a soft voice that she wasn’t upset. I told her I’ve watched her body language the entire time I was in the drive through and that only then she was trying to change it when I said she was being rude. “Ass” is what I said.
I understand that it is chaotic at the beginning of the year with ins changing. However, there is no need for the employee to be rude or act like it is a major inconvenience when the customer is only trying to get their meds.
I called my husband back and we will be discussing changing drugstore’s.
D Schroeder says
I’m going through a rough time and am in need of Tena Pants. I want to my nearest CVS and tried to obtain 5 packs of Tena Pants a week prepay of course for them. I was told they don’t do preorders its what every there sent. I was hoping for some help instead i have more frustration. I hope this helps you change your practices alittle i could really us the help. Thank You
Donald Allen says
Dear CVS/drugstore.Thank you for being my number one drugstore
Donald Allen says
I have been one of your faithful customers for over 20years.
to me CVS Is Like a one stop shop.what ever I need I can find it there at great savings.I love using my CVS/drugstore Extra Care Card.it is truly a blessing to me
Denise Keyes says
I utilize the cvs drugstore in Auburn, Ma. Worst drugstore ever. First of all no matter what medication you try getting filled they never have it, this is frequent not just occasionally. Today I went to fill a script for Oxycodone which as usual they didn’t have and said they probably wouldn’t have it until sometime next week. I asked the woman how long a script for Narcotics was good for as I know there is a timeline. She said she would have to ask the pharmacist and off she went. When she returned she said she was waiting for his answer. After waiting about 5 minutes I asked her what the problem was about him answering a simple question that as a pharmacist he should have known. Her response was that they were way too busy to answer questions and told me to come back another day. Are you kidding me ? Not only will I not come back another day I will not go back at all. For refills it’s just as bad, you can call at 6am and go to pick it up at 9pm and it’s never ready. Staff there are the rudest people I have ever seen, not one pleasant person in the place and no matter what you ask help with no one can be bothered. I will now have a new drugstore that’s actually a drugstore, you can shove cvs (you know where)
Absolutely the worst customer service for drive thru drugstore. I have been a CVS Customer for 20 years; started using while in New Jersey and stayed with this company through the transition and take over of the pharmacies in Georgia. I don’t understand why you don’t care about your customer service. I just spent 20 minutes sitting at the Drive Thru window on North Cobb Parkway in Kennesaw Georgia. The prescription was ready for pick up because a text message was sent. Yet I had to wait 20 minutes at the Drive Thru. After waiting 20 minutes and dropping off pain medication prescription and to be told come back in 30 minutes to pick it up! Really??? When asked who was in charge of the drugstore told by the clerk that the person quit. I guess they did. I have never written on a website to complain about a company however this was my first priority today when returning home. Now I have to go back again and wait on line for a prescription!!!!!
shawn w. says
Wow, looking at these comments I thought I was the only one who had a major problem with CVS, but obviously I am not alone. I had an issue with medication being filled for me, over the last week, and the district manager in NYC called me yesterday and insulted my intelligence, plus the whole location is truly “INSENSITIVE”!
Angelo lombardo says
We have been with your drugstore in Commack long Island for over 15 years and I have to tell you it’s been a real big problem. Your phone refills doesn’t work your email prescription service from Dr to your drugstore works 30 % of the time. I have had times when u went to pick up my prescription and they are out of the medication with no phone call to us. I have neighbors and family that have gone elsewhere and I am close to following.
I was ultimately given 8 toll free numbers and 3 fax numbers to obtain a mail order prescription. I’m still I’m waiting to get a call back to confirm that my order has actually been placed and will be filled. Corporate offices are unobtainable – the system is a complicated maze with no customer service‼️
I called my daughters heart medication into the CVS location in Clinton Mo. on Monday. It’s supposed to be on the automatic refill list but for some reason this has been an issue for a few months now and when I ask about it I was told that they don’t do that one on automatic refill but they have a bunch of times. Monday they said it would be in Tuesday because it takes a day after its ordered. I still didn’t receive a call it was ready on Tuesday so midday we’d I called to see when it will be ready and now they say not till Thursday. Did they just forget to order it?!? So now my 7 year old daughter is without heart medicine that should be taken every 12 hours it will be about 34 hours before I can get her meds. When I ask what I should Do I was told by CVS to call around and see if someone else has it. Really?!?!? I’m now in tears calling all the pharmacies in about a 60 mile radius of us and none have it. Very disappointed in CVS and will be looking for a new drugstore that will do compounds
I suggest that you ease off on your employees, store managers, and district bosses. Because of you people-LP, VP, CEO, and whoever else, employees, store manager, and district bosses have no time for themselves or their families. There is no quality of life! All you do is stress them out and take away from their families and them!
Husbands don’t get to see their wives vice versa, fiancès don’t get to see each other, families don’t get family time, etc. All you care about is what is in it for you, what benefits you. ENOUGH OF THIS MADNESS! Give your employees, store managers, district bosses some time off! Seems like the only way to get time off is if the work from 7AM-10PM or if they are sick, hospitalized!
WAKE UP! THIS PROBLEM IS ALL ACROSS THE BOARD! CVS SUCKS! WHY DO YOU THINK PEOPLE ARE GOING TO WALGREEN OR WALMART? SINCE CVS TOOK OVER LONG’S, IT’S BEEN NOTHING BUT PROBLEMS AND DISSATISFACTIONS!
Geri Ablan says
My husband went to Minute Clinic on 11/10/15. He has had severe cold like symptoms for 8 days. Lots of congestion, severe sinus pain, coughing, etc.
He saw Melissa Baumgart at 15115 Dove Trail, visit ID 243698632.
She did absolutely nothing to treat, prescribe anything for him, other than advising him to seek a higher level of care.
She lectured him on smoking, yes he does realize that is bad, thank you very much.
He had to wait an additional day to see a PCP and find out that he has a SINUS INFECTION and BRONCHITIS, and was given 2 prescriptions.
WE WILL NEVER EVER got to minute clinic again.
If he needed a lecture on smoking, I could have done that!
VERY, VERY unsatisfied with the Service provided. Pretty useless.
We will be contacting our Insurance and advising them on the NON-CARE provided.
Seriously, perhaps your care providers should focus more on patient care, than tossing out there own personal views on patients!!!
Walking into to your store an older man approached my boys and asked them to come with him and he would buy them treats. I told him to get away from my children he came closer I yelled at him to get away and ran into the store. I went up to the front register and asked for the Manager the Supervisor Cathy was standing there assisting a customer. When I told her what happened she said “That is not our problem its your problem call 911 sorry.” I was utterly shocked! I called later that night and spoke with Cathy I asked for the Manager but he wasn’t in and she told me that she was “so concerned for the safety and well being of my children.” I said you absolutely were not you told me it was my problem not yours and she insisted that I “was wrong and not telling the truth.” My husband called the Saugus Police and was told that CVS could have called them to say there was a man loitering and bothering their customers two of which were children.Is this the type of person CVS has employed????
MS. Elan says
Resident of Lake Station, IN says:
Your CVS located at 5301 Broadway in Merrillville IN has the Pharmacist KIM MCDONALD policing your customers prescriptions. My friend called in their prescription, about 3 minutes later Mcdonald called and told them they could not have their prescription, when this person ask why not McDonald told them you know why. Mind you this was also the same hour my friend got the call that their dad had just died and they would need to fly out to bury him. So my friend went to the CVS to find out what the issue was. Only to be told that they’d gotten prescriptions filled before at two other places on the same day or close to the same day. Why should this matter to her(McDonald) as long as it was paid with cash and it is legal, why is she policing customers, and why is she so horrible to your customers, not just my friend. She told my friend they can not come there anymore, that they have to go else where, mind you in the mean time my friend who suffers from PTSD has to have their medication. My friend was able to get one prescription sent over to another store so that they would have their medication while out of the country. I really think KIM MCDONALD needs to mind her business and learn some people skills as well. She didn’t even tell my friend why or what if anything was done wrong to boot. All of my friends percriptions are still on hold at CVS located at 5301 Broadway Merrillville. Have tried calling to discuss this issue with someone in Crown Point, but to no avail. I wrote here hoping for help, But i get the feeling my friend is going to end up having to just lose the prescriptions and sign-up at a new drugstore after 15 plus years of doing business there, this is so sad. I see from the above letters and comments It seems no one ever get’s a proper response.Hope this won’t be the case. As I stated my friend paid cash at the other two places and only used insurance at the CVS. The last 15 months have been really hard for them traveling to and from other states and out of the country to bury their dead, If there was an issue then I feel the women KIM MCDONALD should have had the common courtesy to tell my friend what was wrong and then let them know not to let it happen again, no instead McDonald embarrassed and humiliated my friend and told them they could never come back to the store. My Friend is so upset by this and still we don’t understand what if anything was done wrong. I will HOLD MY BREATH and see if CVS will fix this and reinstate my friend. Life happens mistakes are made. Just say you cant do that and it’s done, but don’t band a person for not knowing that they’ve done something wrong to begin with. Okay I will close out now. I really hope a real Human being with a beating heart will read this and make this right. Thank you for your time.
Brenda Bellew says
My doctor sent a prescription request to the CVS in Monroe, NC. This store is located in Monroe Corners. This was a prescription for 60 tablets of Lorazepam 0.5mg. This was filled on October 28th and I picked it up October 29th. When I got home and was putting my pills in the pill case I noticed that the quantity did not look right. I counted them out and there were 30 pills in the bottle. I called the drugstore on October 29th and explained my problem. The lady I talked to said I needed to talk to the pharmacist that filled the prescription and she would be back in the store today October 30th. I called today and spoke with Tiffany and I was told “every prescription is double counted and there was no way the quantity was not right”. I told her they must have idiots counting the pills because the bottle said 60 and I received 30. I also told her I would not be back to CVS. My prescriptions can be filled at Walgreens which is closer to my house.
I have had this prescription for almost two years and I was to take one in the morning and one in the evening but I never had to take two a day. A 30 day supply always lasted me two to three months. Your pharmacist made it sound as if I was a liar or looking for a way to get more pills. There was absolutely no other explanation since they never make mistakes. I didn’t call to get the additional pills but I wanted them to know there was an error and the pharmacist did not handle it professionally. I did not say anything ugly until she told me there was no mistake. This prescription # was 781266.
Joseph Urban says
Hi! I am an inventor. I have created a medical device for man. No more ambarassment for not controlling the urinary tract. It is easy to wear it, easy to maintain it, cleaning etc. I call it the DRIPPER.
I would like to market it. I would like to find out if CVS will be interested in this medical device and marketing it.
I would be more than happy to send you a sample for an inspection or a try out.
Thank you very much Joseph Urban.
Taiwo Akinsanya says
I am interested in talking to CVS top management in taking CVS to Nigeria (and indeed Africa). Nigeria has the largest economy and is the most populous country in Africa.
According to the United Nations (2012) Nigeria has a population of approximately 170 million and a GDP of 262 billion (US dollars). The middle class is fast growing with increasing earning and purchasing power. While the health industry is changing and people are becoming more knowledgeable and taking active role in their health, the problem of fake drugs continues to be a bane in the country. This is where CVS can help Nigerians and in doing so help its shareholders.
Another problem that is prevalent in Nigeria is corruption. This problem is now taking a center stage with the new government taking the fight to the door steps of corrupt public officials. The United States government and other developed countries are assisting in making sure that this war on corruption is won.
Many American Companies including Walmart, Citibank, Ford (to name a few) are presently doing business in Nigeria so CVS will not be the first American Company to do business in Nigeria.
My name is Taiwo Akinsanya a Nigerian by birth and a United States Citizen. I have been in the healthcare industry for 21 years both as a Registered Nurse and a healthcare executive. I presently reside in Waikoloa on the Big Island of Hawaii. I can be reached via the phone at (708) 307-**** and via email
Thanking you in advance and hoping to hear from you soonest.
Taiwo A. Akinsanya HND (Food Technology) RN, BSN, MHA (MACHE)
Mike Ard Cutting says
CVS Caremark Corporation
1 CVS Dr
Woonsocket, RI 02895
CEO: Larry J. Merlo,
CFO: David M. Denton,
COO: Per G. H. Lofberg
I became a CVS customer and ExtraCare member about nine years ago. When my neighborhood CVVS drugstore was relocated I followed to the new site which was actually closer to my home than the previous one.
I enjoyed all the savings with my card and regularly took advantage of sales and specials but also spent quite a bit on products for which I paid full price.
In recent months I spent several hundred dollars on some of my shopping sprees at your stores.
Then, about a month ago, I went to load up on candies and other products on sale, and my card was rejected. The bill I got didn’t give me any of the sale prices nor the extra bucks. A note at the bottom of the bill asked that I talk to a manager or call an 800 number.
I came home and called the number. The person I talked to told me my card was cancelled and that I would have to apply for a new one. I was shocked and angry to hear that no reason was available to her and that my purchase record was deleted so not even a manager or someone higher up would be able to give me an explanation. She spoke as if this was standard procedure for the company. I applied for a new card but with very special intentions.
First I went to the CVS drugstore and cancelled my prescriptions there and talked to a floor manager to tell them that I would no longer be shopping in this or any other CVS store. She was very puzzled by the actions taken by the corporate offices and told me she had never heard of this happening. She was especially puzzled that I could not be given any reason for the card cancellation, especially since it’s not a credit or ATM card that can be misused. She agreed with me that a new card would not be of great value because all my acXXXXulated points had been erased.
I went across the street to a big Texas competitor and had them contact my doctor’s office to record the prescriptions that I get refilled automatically every 90 days. I have also told co-workers and friends about the incident. It will soon be in social media with a picture of the new extra care cards cut up and sent back to you.
I don’t need a response nor do I want any kind of gift or response to ameliorate my discomfort and the bother this has caused me.
I’m happily returning your cards in a jigsaw format. I expect that my 60K followers on Twitter might be interested in this story as will my other social media contacts.
I have no negative remarks to make about our CVS at Easley SC. We have Wendy, Every CVS needs a Wendy, I’ve visited other CVS in various other states and always ask “where’s Wendy?” We are not related in any way she just makes the visit, to make pictures mostly, most enjoyable. I suggest corporate headquarters have her train other employers on customer service, she is great.
Can you tell me why cvs not close on major holidays. It seem they don’t want people to spend time with there family. And all about money.they don’t care about the employees ideal on customer taken advantage of the cvs extra bucks&your refund policy need to change. Your rain checks should last for 30 days only not don’t expire at all customers take advantage of that. They need arm security at there stores
That’s what is comes down to. People up there in corporate are GREEDY. All they care about is themselves.
For me, I almost never see my fiancè. They have him working from 4:30AM – sometimes 10:30 or 11PM. I read another comment where the husband never sees his wife. People there in the corporate office are GREEDY SNAKES! Makes you wonder why so many are quitting. There is no life.
I was on hold for the CVS on Grand Street in Fleetwood for 23 minutes tonight (starting at 11:09). The call was in reference to drug interactions. This is not the first or even the second time that this has happened. I don’t mind holding but I think it is ridiculous for a 24 hour drugstore to put calls on hold for that duration of time. Thanks to the store on Main Street in New Rochelle I was able to get my question answered. Fleetwood dispensed my medications so I expected them to answer the questions pertaining to it. They need to do better.
Allen bolden says
To whom it may concern
I am writing this letter in regard to one of your mangers in your brockton stores
I happened to be rushing one morning and dropped a large sum of money, $500.00 dollars from my pocket, and decided to retrace my foot steps and return to cvs. As I was walking through the store looking on the ground Kristin Nolan stopped me and asked if I lost something. I replied yes and she asked what did I lose. I told her money and she asked how much and describe if it was in small or large bills. Once I told her it was all hindered dollars bills she walked me into the mangers office and gave me an envelop with my five hundred dollars in it. I wish and pray that there were more real and honest people in this world. Your corporation should be pleased to have employees like her in the company, and on your team. If possible please recognize her for her value and commitment for customer service , she was my night in shining armor .
I have a complaint regarding the store on OLD SPANISH TRAIL in Houston Texas
I have been on hold now for over 15 minutes listening to this awful music this is after
I was disconnected the 1st time after holding for 20 minutes. My complaint is I have my
mother’s medication set up for auto reill, I get a text thay the refill is ready but when I
call to confirm they have not ordered. I know this liquid form of medication is difficult to
find but I followed there suggestion to do auto refill. It is now 23 minutes and I am still
holding. There is a Walgreens directly across the street I think I am going to have to
move my business, it is just to hard getting good service from this location. Also as a side
note it took them over a month to sweep the trash from the drive through, and yes i am still holding! This is truly not a way to run a business and to keep loyal customers. Still
holding. I don’t know if this type of information interest you but at least I have gotten it off
my chest! Still holding and I will be transferring my business to Walgreens.
David Towns says
Today 10-8-15 I was heading to work on us41 just outside Morriston fl. While traveling south on us 41 I had a CVS truck drive right up on my bumper and stayed there he was about 10 foot and kept speeding up closer then would back off a little. This type of action is totally uncalled for by anyone specially truck drivers if I would had to stop quick he would have killed me. Is this the way of CVS.
I have tried to contact your Human Resource Office at CVS Headquarters but the lines are always busy.
sue ann says
Caremark was to ship lomitol, instead they shipped generic. After 2 weeks they finally shipped the correct drug. I spent over 3 hours on the phone trying to straighten out. They told me “white” lies” all along the way. They admitted they (caremark) made the mistake. Why can they can ship the correct drug once the mistake was made.
Very unhappy and a waste of time.
Jane Ott says
I am in the process of trying to reach someone in a corporate office to discuss the horrendous experience I had yesterday with a totally inept employee. Be careful using the CVS Caremark drugstore service. I am a nurse and the person I dealt with was everything short of an idiot. I don’t know what kind of people they are now employing there but this woman is most certainly too dumb to sweep the floors. Too bad I did not get her name or I would plaster it all over this website. Stay tuned for updates on this one … I am not done with this place yet!
alan levine says
looking to make contact with person that I could relate an idea that could enhance your professional image eve greater. I am a former pharmacist that sold my drugstore to CVS and worked as a floater in Mass. and New York 2001-2003. Greg Sciarra was my d.m.
Unsatisfied CVS drugstore Customer says
The complaint about CVS drugstore regarding the rude African American manager took place at store number 8042 in belleville, michigan 48111.Am sure there has been several complaints about his bad attitude towards customers before because he speaks in a condescending manner and his personal demeanor is rude..too much waiting period as well.
Unsatisfied CVS drugstore Customer says
I am writing to complain about cvs drugstore African American Store Manager who was very rude towards me when i visited recently to take my passport photos…there was no apology whatsoever after rudely argued with me in a condescending manner thus humiliating me infront of other customers in addition to making a public scene in the store when i expressed that my photos were not taken satisfactorily.I paid for both attempts made and left unsatisfied.I dont think such a manager understands how valuable your customers are and the main reason why he has that job.He should be trained to build positive long term business relationships with customers as opposed to scaring customers away.My husband works for CVS at a different location for 10 years in photo department and his positive attitude towards customers has won him recognition from the company.Therefore i expect the same from his fellow team members to make cvs drugstore customers have a more pleasant experience shopping as opposed to such tyranny.Please look into the matter.Thanks
They must hire The stupid people at your drugstore store number 1662 I have nothing but problems at this store prescriptions not ready but you get a telephone call that says it is they tell you that They have product in stock and you come by to pick it up and they say they’re out of it totally ridiculous I think I’m a go somewhere else for now on
Connie Aleman says
CVS in San Marcos, Texas on Wonderland #5776. Was helped by a cashier named Karli and was given excellent customer service with a beautiful smile. She went way and beyond helping me and also said THANK YOU!
IT IS GREAT TO HAVE SOMEONE REALLY CARE ABOUT CUSTOMERS NEEDS.
THANK YOU! KARLI
Velia Castillo says
My 88 year old mother use CVS/caremark to get her medicines, she did her phone order of Livalo few days later her doctor order to stop take the medicine that had been order. When she received the medicine she took it to the local post office to sent back the package without
opening it. Later she received a bill of $105.00 I then called and let them know she had sent it back Ms. Janette stated CVS did not tell us to sent it back that was not the way to return medicines and they had no record of the return I called on 9/9/15. Today 9/29/15 I called
again because i have a product tracking & report from the post office. I spoke to Brandon
and he said my mother had to pay $105.00 and yes they have record of the medicine being
returned. I ask to speak to a supervisor spoke to Andrew the same thing yes they received the medicine but your mom has to pay for not returning the medicines as CVS wants
CVS you have the medicine but she has to pay for it. If it was sent wrong why not sent it back so we could have sent it the right way.
This is my mother information order number 2142869596
Chagrin Falls, Ohio location… The drugstore is totally understaffed and the good employees seem not to stay that long.. Everything changed about over six months ago. The store and staff were great and it was a pleasure to stop there. Now the store shelves are dirty and unkept by the drugstore. I’m sure this relates to a short staff with not enough time to get it all done. I have been using this store since it opened and it makes me sad to have to write this letter…
Susan wiley says
My advice to you’ instead of complaining about others’in stores’ gov..offices’ doc. Offices’ Hosp’ and the list goes on.. get into a good christian church & worry about your soul being safe instead of what these other people doo too others’.,,,my thinking is the reaper is at hand’,,to much evil in this world & no justice…
concerned consumer says
I am a long term customer of your branch on 1 e. Merrick Rd Valley Strm NY. I have several concerns about your employee Tara. She used to be very helpful but the last several months(since February 2015) she has been very off. Stumbling over her words,losing her balance, not being able to focus on products or her surroundings. I believe she has some issues. As a customer i am not satisfied with her performance and I am wondering if your company does actual back round checks on their employees. Apparently she either has an alcohol or drug problem. Is this really the type of employee you want servicing your customers. I would think the managers at the store would be more aware of how their employees present themselves, apparently not.
Mike Razor says
This may be a duplicate submission but I don’t know if the first one posted or not.
Your Mt. Sterling Kentucky CVS store #6337 has some of the rudest drugstore staff I have dealt with. They also are very slow, taking hours to fill a script and make no bones about being slow. They never have a script ready at the stated time. It is not what they say but how they say it. They act as if they are doing me a favor by filling my meds. Yesterday it was so bad that I asked for the scripts I had just given them back and took them to Kroger. CVS drugstore employees were rude, slow and not helpful at all. They wanted my wife’s SSN for one of the scripts and I could not remember all the numbers. When I took them to Kroger I explained that I didn’t remember all of her SSN but they checked and had it on file. Couldn’t the CVS folks check since we have been getting our scripts there for two years? I explained to CVS that my wife had six teeth pulled and needed the pain meds. They were very uncaring and said it would be at least two hours. Explained it to the Kroger drugstore and they got it filled in 30 minutes. If the Mt. Sterling CVS doesn’t improve by year’s end I am taking my business somewhere else.
My wife had surgery today on her leg. It was outpatient surgery and after 8 hours they released her to go home. There is a C.V.S. at the corner of John Young Parkway and Americana Blvd. in Orlando Fl. 32809. This where my wife has had the majority of her prescriptions filled. We’re above retirement age and we have at least 4 active ones for her there. Went to get the pain medicine prescription filled which was NORCO 5/325. We don’t have it. So Igot her home got on the computer and started calling other CVS pharmacies close by. The one on Orange Blossom Trail, Orange Ave. Kirkman Rd. Conroy Rd. all of them said we don’t have it. I called the one on Sandlake road and a Technician told me we’re not allowed to give out that information. when I explained I had called that location before and was able to get that information previously she becamed enraged and said not at this location. I asked to speak to the pharmacist she was equally as rude. I asked her to look up my wife’s name as we’ve gotton prescriptions there when the store on John Young didn’t have the supplies. Again she was rude “I don’t have to look up anything”. The original location we’ve shopped at is right around the corner from where we live and is frequently out of the prescriptions we need. You need to bring the presciption in and if we have we’ll fill it. I explained I didn’t want to drive through rush hour traffic 4 miles if she didn’t have it. SOLUTION: Went across the street from John Young Parkway and Americana blvd. store got the prescription filled at Walgreens with a Lovely Pharmacist named Lauren. when our prescriptions need to be renewed we will take them to Walgreens. CVC bought out Eckerd Drugs which I worked for during high school. Jack Eckerd would have FIRED anyone who would have treated his customers in this manner. We are done with CVS.
I recently was directed by ohone to goto aCVS Store#831 and make a money payment to the Rocheter Gas and Electric Corp. I went there and as I tried to figure out why they were asking me to send a moneygram, your employee Eric Verstraete said to me “it sounds like a scam!!” I was so shaken he called the rge for me who verified it was a scam that had been hap00pening all day. Eric saved me $500.00 and I want you to know that you have an employee who loos out for the good of his customers. Thank you Eric
shami vandyke says
Cvs can and will deactivate prescriptions. I had a friend’s rx transferred. which cvs did not do. they left one out and deactivated it. which was done after the rx. wer transferred. it was done illegally. there are two refills left on the rx. I was informed that it was my fault. REALLY? All cvs is doing isblaming others for their screwups.
Gilberto Vega says
We were big CVS spenders, and I’m here to let CVS headquarters know, that we will not step a foot in another CVS ever again. My family and I have never been treated so bad in a store ever. Store Tampa # 3650 has a young ladie name GWendolyn with very poor people skills. Very disrespectful, and if you don’t watch her scan, you will notice that she doesn’t scan all your coupons, and she double scans your items on purpose. I never been so disrespected by a cashier ever. And when we confronted her, she got very upset, called a manager refused to ring the rest of our items, trying to make us the bad guys of the whole situation. We were quietly furious inside, and felt unappreciated after so much business we bring to this CVS.There were customers waiting in line, we ask to the cashier to just finish our transaction , so that she can help the rest of the people waiting in line, but she refused to help us, making the whole store wait until a manager comes to ring us up. Then after the young ladie try to make us look like the bad guys, the manager on duty acted like she didn’t care about our complaint. This is the second time this ladie does this to us, so we decided to confront her this time. We left the store very unsatisfied, with regret of spending a penny at this store, after the thousands and thousands of dollars that we have spent at CVS, This cashier just comes and treated us like we didn’t matter. We ask her for help, she gives us wrong information, She doesn’t like people to buy with coupons when a coupon is available for a certain product. so we, ask ourselfs why do you guys put up specials and coupons if you don’t like the customers to use them??? Something that she will also do is will tell us that we can’t buy more than 2 items of the product. So she will grave the item and tell us that we can’t purchase it. If we ask her a question she will easily get aggravated, so we will tell her; “nevermind”, just to prevent any escalation of the situation. We notice that cashier name GWendolyn has very little patients and tolerance, and treated other customers the same way. My question to CVS headquarters. WHERE DO YOU HIRE THESE PEOPLE?? and why do you put up weekly specials so that your employees act this way towards customers??? Why do we need to go throw this as customers, with management not even caring about how we feel as well? We feel unappreciated, and this STORE# 3650 in Tampa FL, are very good at making us customers feel this way. I don’t really get it !!! specially with all the competition out there. Walgreen’s will surely love to have our money. We never had this type of experience there.
I posted this up, in hope that someone that really cared about us the customer with take some type of action in this regard, but I got to confess, that after the way the manager on duty 09/11/2015 at 6:04 PM responded to the whole situation, like she didn’t care I have little hope that someone in CVS headquarters will read this and care as well.
I just really wish someone will take initiative and and actually decide to do the right thing and try to correct the issue.
i would like to say that I am extremely against cvs drugstores because of not only my personal experience, but because of the experiences my community as a whole have delt with because of the staffs inability to do the job correctly, in my community numerous people have switched drugstores due to the poor quality of service we receive , it is my intention to make it known that cvs is a chain that places no value on human morals or ethics whatsoever, in conclusion I am confident in my decision to switch drugstores, not only for the health and well being of my child but for a peace of mind. Thank you.
Dolores Eastman says
Pharmacist made an error on my prescription. Directions stated ” put 3 drops in eye for 7 days”. I have been putting these drops in my EYE’s for months, and have had a horrible red burning eye with discharge , my eyesight is blurry, and my eyes are sensitive to the sun. These drops were actually EAR drops with instructions to put in my EYE! I am seeking out an Attorney as we speak.
CVS is KNOWN for playing games, that play with your health! Their generics are the worst in the industry, they DO NOT CARE ABOUT YOUR HEALTH. Just look at their stock prices.
They promise script at a certain time, and they are not ready or IF YOU ARE ALLERGIC or SENSITIVE to a brand THEY DO NOT CARE, nor do they watch the interactions. BEEN THERE in the E.R. THANKS CVS!
Lynne page says
This is the reason I am leaving cvs after 52 years. Daughter drop off script at 230 to be ready at 430 me glammie goes to pick up script. At 545 told it was not ready ok ready in 15 minutes. Walk around the store heard name called went to counter was told to get back in line 15 people deep at this time nope all done no customers service at all going to neighborhood drugstore Fred’s drug Cranston r.i. OUTRAGIOUS. CVS
Lynne page says
I will also be mailing my tags back too you in Woonsocket hope you find a solution for the problem hope the next 80 or 90 year old person does not have to step back into line. Just don’t want hear miss page we are sorry Fix it big corp
I was on the phone for 25 min. trying to talk to someone at the CVS drugstore in Elizabethtown Kentucky. I finally hung up because my time is important too. They don’t have enough people working in the drugstore. It is the worst drugstore I have ever dealt with. If you leave a prescription you have to wait 3 hours and if you need to talk to someone they leave you on hold so long you finally hang up. I have been to other CVS and not one is as bad as that store. I hope you can find a solution to their problem.
Joyce Ott says
Hi Lucy Maehl, Weaverville CA. Manager, please note the community support is behind cashier Charles McErloy, long time employee, community member and a senior
I work for Trinity County and am 71 yrs old People here rely on consistant friendly faces
With all your (CVS) current local troubles, boycott and loss of respect by the community Don’t add additional reasons to our local CVS’s countywide boycott by letting Charles go.
I went to pick up a prescription for Norco for my daughter and was told that they were out of stock but would have some in 4 days. I asked if them whether any nearby CVS stores had them and was told that they were not allowed to tell me that. If they themselves called, the pharmacist at the other location would refuse to tell them. When I got home I called another CVS and hey refused to tell me whether they had any in stock. The drugstore tech told me that “This is a highly controlled medication”, but was unable to tell me how letting me know if they had any in stock would compromise that control. So although my daughter’s insurance contracts with CVS, we went to Walgreen’s and simple paid cash. My own insurance contracts with CVS Caremark for long term medications, but I always get any short term medications from Walgreen’s because they usually have the medication in stock, they are quicker to have the meds ready, and they are MUCH more friendly, even when they are very busy.
Barbara, I would bet my right arm that they most certainly had the medication in stock; its just that the Tech, or the Pharmacist, didn’t want to give it to you. Knowing folks on the ‘inside’ of CVS has helped me understand exactly how much they play games with people when it comes to Controls (narcotic-type medication). It is MOSTLY up to the SUBJECTIVE JUDGMENTAL OPINION of the staff. I’m sure your daughter genuinely needed the medication. They can look you up in the Crisp database to see your prescription history…and I’m sure they would find that there is no abuse behavior (respected doctor prescribed, no doctor shopping, fill at same place all the time, etc) And, Norco isn’t that strong of a medication compared to the Oxy-class and others. Playing devil’s advocate though, pharmacies are only allowed to order so many controls per month – however the Pharmacist does have waiver-request authority to order more if he/she determines that their drugstore does a high volume of sales for those meds. The DEA, etc. frown on that though. Back to reality though…it’s the staff’s OPINION that will determine whether you get your meds or not. Because, all of the sudden, they become doctors with super powers that enable them to diagnose you on the spot to determine that you don’t need that powerful of a drug. Again, it is mostly SUBJECTIVE, JUDGMENTAL OPINION. Personally, I am so sick and tired of the absolutely horrific treatment patients are subjected to at pharmacies, especially CVS and Rite Aide. My advice, transfer as many prescriptions out of CVS as you can. Find a ma-and-pa place that will treat you like you should be treated – with respect and understanding.
Paul R Smulian says
TO THE DECISION MAKERS AT CAREMARK:
Recently a medication that I have been taking for years and recieveing 90 day supplies for has been deemed a non maintenance medicaton. Well pardon me Caremark, but you do not know who I am or anything about me. I have spoken to 3 levels of people at your company and no one really cares they just cite the rules. Well the rules need to change.
Instead of a board who knows nothing of me, deciding which of my meds is a non-maintentence med, have your computers check my history and let them decide. If you do not want to take the time to do what would no doubt save you millions of dollars in processing costs for exceptions, then let the local pharmacist decide. At least that person knows who I am and knows whether or not I am abusing the drug.
Over the past 2 years my health insurance has cost an additional 40% yet the service that I get has decresed 20%. If you are going to cost me more and give me less, I can get that from a no name company that charges significantly less.
If you are smart, you will share this with Care First Blue Cross and have them Approve of you doing this as it will save them millions of dollars too as doctors are now charging to fill out forms.
Paul R Smulian
United States Army , Retired
James Trangmar says
another store franchise has fail to liberal way of thinking they refuse at thier bakery to bake a cake with a confederate flag.what they fail to see 170 years plus ago that is history the battle flag of the Confederacy is flying high today one reason is that flag will never let The Stars and Stripes be taken down. if it wasn’t for the veterans ancestry on both sides that joined up and defeated the Germans in both wars cvs would be baking German cake with a swastika on it are possibly the Rising Sun I’m asking all with courageouswill stop doing business with this franchise I have ride along with Walmart.
A CAKE? WITH A FLAG? OMG
cheryl hull says
I live in Riverdale Illinois and cannot belive the cvs in my village claims they have lost my prescription, I drop my prescription off sunday 8_23_15.lwas told that they did have my medicine, I would have to return on 8_25_15.well my husband goes and don:t even have me in the system, I have never ever heard anything like this in my life.they don’t even know my prescription is, please help, l need my medicine.
Deborah Palmer says
As it seems again ,I am not the only person that has a problem with the cvs drugstore staff. I was informed for the last week or so that my meds were ready for pick up but not approved for payment. When I spoke to the woman at my insurance company she stated that she oked the payment. Today I call and was told that they have been filled,oked for payment but I couldnt get them for another hour to 2 hours as they have to be run through the system again and they do not have time to do that now so I have to wait yet some more. Come on CVS,get your XXXXX together as you may not be the one in pain but the people that need those prescriptions are. While typing this message,I just received a call from the automated caller saying my prescriptions are ready for pickup. Thats a laugh cuz if I go now ,I will still have to wait forever.
Thank you so much for the very horrible service and giving me a reason to go to Walgreens or Publix from now on
barbara V. says
Prescriptions here are expensive. Before going to a CVS store, call Costco for a price and see the BIG difference also, if you did pay too much, return the unopened bottle and receipt for a refund. The pharmacist will tell you that you cannot return any drugs, but there is not a federal law on this. THEY CAN BE RETURNED! they just cannot be re sold. Stand your ground. Thank you.
Alexander Hammer says
I would appreciate receiving the contact information for your corporate procurement office.
Thank you for your kind assistance.
Today I picked up my prescription at your San Clemente, CA drugstore. In my previous encounters with the drugstore folks, including the pharmacists, all have been great. Today I had the misfortune of dealing with one of your techs, hair shielded name tag but store manager called her a name beginning with the letter A. She is 50+, long black hair and a perpetual look on her face as if she had eaten a big pile of dog poop for lunch. She is also Anglo. It should not be that difficult to locate this employee. She not only did not great me, she avoided eye contact as she waited for the store manager to make change. I had to initiate contact with this individual. She could not scan my CVS card on my iPhone and became even more unpleasant as she just glared at me to figure out how to complete this transaction. She could not pull up a phone number and once again glared at me. I gave her my phone number which is also on the paperwork, but that did not help. I asked her if she could just manually enter my CVS card number and she just let out a sound not becoming of anyone. Eventually, she asked for another’s help and the other gal just scanned the card on my iPhone without any difficulty whatsoever. In addition, I did not even get a “thank you” for being so patient and not uttering a word of complaint. I did receive a “have a nice day” which sounded much like a big F U!!
Perhaps if this employee is so unhappy dealing with the public, she should go in the back and unload the trucks? Everyone has a tough day now and then, but please don’t take it out on customers. Customers will shop elsewhere.
Thanks for your time.
I was informed that my subscription order was ready to ship but I noticed the price was wrong so I called customer care and was notified that the discount for subscriptions was lowered from 20% to 10%. I asked when that happened and she said the the corporate office made an arbitrary decision about a week ago. I was a little upset because no one notified me of this change, not one e-mail letting me know that a change just happened. I would think that a change such as this would prompt someone from corporate to send out notices to their valued customers. I really thought that the change would be made on my order to reflect the fact that I received no notice. I hope this is just an oversight on your part.
LEE LUTZ says
August 3 over ONE hour shuttled between your 401 765 1500, 1800 746 7287 , transferred 3x, dropped once, terminal hold o my complaints – plural – the last being 527 0575 was dropped and return number is the menu
our store on Beltline in Garland TX has FOR YEARS made errors – I cannot get back if Kim if that is her real name
next stop is to notify my drs , my felloe sufferers on the internet for help
Deborah Palmer says
I have been using the drugstore in Deland,FL at the corner of Woodland Blvd and Plymouth for months now since being released from the hospital. Because I am on a special payment program,I can not go elsewhere. Every time I go in or call in about my meds,they are never in stock. I realize that these people dont care about what pain I am in but to have to wait almost 2 weeks for my script tobe filled is ridiculous. Even when I ask when they may have it,they respond “probably another week or so “. CVS,you need to fic these situations soon or I can see your stores as having “going out of business “signs. Who wants to put up with this bullXXXXX all the time. Not me and I can tell after reading the other complaints ,there are others that wont either. Do you even train your employees.
Lola James says
The CVS on the corner of Crenshaw and Collisium in Los Angeles is the worst CVS I have ever been to. I frequent there because it is close to my job. There are never enough cashiers at peak hours. The shelves are never restocked, yet the boxes of unopened product line the isles. SMDH!!!
In the past, I have had “issues” with CVS. There is never a time where I do not get some sort of nonsense from the drugstore department. Today took the cake. The pharmacist said, “lady, go to another drugstore if you don’t like it!” Last night I was told the doctor gave the ok to fill the prescription. Today, it was a different story. They were waiting for an ok from the doctor for a 5 milligram increase. If the doctor gave the ok last night, then why is it not ok today. When I asked the pharmacist about it, her snotty response was ” lady, I work a 13 hour day today, personally, I don’t care”. Yep, their customer service really sucks. I would rather drive 20 minutes down the road that to deal with those idiots again. CVS sucks in Bensalem.
Jamiel White says
I think it is absolutely unethical, unprofessional and unheard of for 2015 that the CVS on 320 40th St. NE, Washington, DC 20019 can not handle e-prescriptions. It is always a battle between the physician’s office and the CVS as to who’s telling the truth about if the prescription was sent or received. The only one suffering is the patient ultimately. I have been on both sides of this situation but more so now as an advocate for patients. CVS is a major corporation who needs to understand there is much work needed with their e-prescription system. Too often Executive no nothing about the daily problems that occur and affect people’s lives. It’s no wonder so many people are switching over to smaller, private and more personable pharmacies that actually have passion. I wonder if the owner of that store has reached out to corporate about this CHRONIC ISSUE. e-scripts, electronic medical records, patient portals and meaningful use are all part of the new healthcare mandates…..GET IT TOGETHER!…PATIENTS DESERVE BETTER THAN THIS.
Diane Bainbridge` says
It has been an unpleasant experience for us this past Thursday through Sunday night receiving over 46 contacts from your fax machine – as late as 10 pm, and as early as 6 am.
Please do something to ensure that your equipment works properly. Electronic devices should not be making personal phone calls!
ANDRE T. BLANCO says
I went to that cvs on 23th street and i swipe my food stamp card and they said the card did not went throuth and after i realise the thugs still ,from my food stamp and my rewards cupons card as well that aint the only place NYSC Gym they too charge ya double and triple and there is no one to talk about it the employess certain ones some managers as well but not all stalk me all over the place they snoop at your locker and your personal identity the YMCA got the same problem, Crunch as well, one day one guy claimingh to be a employee demmmanded i should put the towel in the bin or he would hit me all this is very disdturbing in the public libriries yesturday i a idiot stare at me i stare back now he got mad netspend card got others too who are part of the scam western beef on west end by the lincoln center has a couple of sicothic maniacs too one of the them the manager who push the carts violently against me the other day on beth Israel on 14 th street the guards injure me in my nees and when the cops took me to beelvui to being seen by a doctor it was a nurse who sow me no a doctor and said all is just fine and here i am limping and hurt and I have 1000 more horror terrible stories done to me they all will go to jail weather they claim to be this or that i will not stop file claims make complaints every day push the envolop if any of you are legit you will see the result goodness will come and the thugs will pay
OMG what ru on?!! This has to be the LONGEST RUN-ON in history!! I read it…crazy as I am for that! Still I have NO CLUE what the point was! Just a bunch of meaningless gibberish! Pointless!
U know, people read reviews to gather LEGITIMATE INFORMATION about a specific business or item! What is this mess?! For crying out loud my 5 yr old has better grammer/spelling & can write in a more complete sentence!
This post/comment/review or whatever the heck it is needs to be DELETED!! Total waste of white space!
Please, who ever wrote this…get of the Lucy & go back to grade school!
Just start over…Jeez!
Deborah Palmer says
I too started to read it and then fortunately I moved on to the next
When going to CVS to have film developed, I was told that they do not give you your negatives back. Negatives, no matter where you go were always given back to you with your developed film. Why would they ever change this when they have been giving negatives back for years? People have devices where they can make slides from their negatives and what if they want to make additional copies from their negatives? Those negatives are the customers personal property and always should be given back to them. They paid for them when they purchased the film. The camera cannot take pictures without the film. All you have to do is dry the negatives (holding them and snapping the water off is one way in addition to letting them hang to dry). People want their negatives back with their photos. This also prevents theft of their personal photographs.
My family and I spend hundreds of dollars weekly and have been loyal consumers of our local CVS drugstore in Ringgold GA on Battlefield Pkwy. However, I recently had to go to the Cleveland Clinic Mellen Center MS specialist. The dr there, Dr Stone gave me a rx and I took it to my local CVS to get it filled. The pharmacist refused to fill my rx because it was out of state and the tech was extremely rude to me. I am suffering because I cannot get a needy legitimate medication. This is very negligent behavior on CVS’s part!!!!
Sharon Johnson says
CVS your store made a terrible terrible mistske in my opinion serious with a prescription for my 25 year old son. Lucky for us he refused to take another pill. His heart feeling as if it was jumping out of his chest!!!
We made a visit to the emergency room as well.
After contacting his Dr. The store was called.
How safe do we feel? Especially the fact that our ins. carrier forces us to use CVS. RX1098741, store phone 973 726 3422.
I intend to contact my carrier with this complaint.
This was a serious problem that could have been a serious outcome. ” unbelievable “.
I’m curious how you plan to respond and or how often this happens in your pharmacies? Scared parent in NJ.
Sharon 973 896 ****
Given our own experiences with CVS giving in trier medications and/or incorrect dosing instructions (multiple times), I am confident you are not alone. I would even say that it is beginning to become apparent that this very well could be a systemic problem with CVS as a whole.
I want an explaination on why and how could someone at store #4 in Georgia could use my credit card without swiping the card. This is down right fraud at it finest. If a card is not presented at checkout then a card number should never be accepted. This could be an inside job. I expect a call immediately first thing in the morning 469-964-****.
lynda Kimpel says
I recently switched over from RIte Aid to CVS for my husband and my medications. I am unhappy with the drugstore at CVS. My husband had a stroke a year ago and he is on at least 8 different medications and I repeatedly have to ask that his meds be put on automatic refill and I always need a 90 day supply. My husband cannot drive so I am doing all the running back and forth to the drugstore. I am really close to going to another drugstore for his meds. Can’t believe how poor the service is at CVS. I am not a complainer but this is just uncalled for. Miss my RIte Aid. I use the CVS in Woodlyn, PA.
Denise Carpenter says
I don’t know what is happening to CVS. They’re customer service appears to be going downhill fast. A month ago, I took in my prescriptions in to be filled. They told me that they didn’t have one of the medications that I needed in stock and that it would take them 3 days to order the medication. I patiently waited the 3 days. When I went back in, I was told (yet again) that they didn’t have enough to fill my prescription and it would take yet another 3 days to order and receive my medication. They expected me to wait an additional 3 days (which was going to set me back another 3 days, now making it almost a week.) I could no longer wait for my medication and asked the tech if it was possible to give me what they did have in stock and then once the order came in, I could get the remainder of my medication. The tech told me that they couldn’t do that and I would have to forfeit the remaining amount of my prescription. (An additional 20 pills) I have NEVER known CVS, Walgreen’s or Rite Aid ever doing that in the past. My doctors were even surprised when I told him what had happened. I was extremely bothered at because after being told the first time that they would have to order the medication, they never did and now I was expected to wait an additional 3 days in order to get my prescription filled. Falling behind 6 days on a medication that I need to take regularly as directed/ordered by my physician, is not something that many of us are able to do. We have chronic illnesses that require us to take our medications. Someone at the drugstore dropped the ball and who ends up paying the price? Your customer! Lately I’ve been having a hard time getting my medications/prescriptions filled. What I also find a bit disturbing is the fact that the pharmacist has to ask me if the generic medication is the same as the name brand. He’s the pharmacist, why would he ask the customer of the name brand and genteric name of a medication is the same thing? Needless to say, I will be taking my business elsewhere.
I gave the Ronkonkoma NY store one more chance at filling my prescriptions for my children. Needless to say Carol that wa sat the drive thru window is still he most annoying , phoney, obnoxious and rudest person you have worling at this location. Your Store Manager Richard is another loser at this facility. Both these employees don’t know the work of respect or customer service. How does CVS employee such bad employees? Is that the qualifications these days ?
I am appalled at how your staff pharmacist Binsy treats your drugstore staff. Why are these people still employed ? It’s mindboggliing how CVS can get rid of these best employees or they just simply leave . That should say something ? Get with it CVS Corporate big wigs. You are losing customers left and right.
You say you ar ethere for the customers which is hogwash. I’d rather shop at Riteaid for now on.
Stephanie parker says
Just wanting to no why I haven’t been getting email such as coupons and promos could you please tell me or just start sending them ease thank you have a great day 🙂
Bonnie Davis says
Witnessed a disturbing situation at my local CVS store yesterday. As I was waiting in line, I saw an employee using her bare hands to count out pills for a customer, she then proceeded to step up to the cash register and take care of another customer. When I questioned the clerk taking care of me, she said, “all pharmacies do that”????? She just gave me a look when I asked about how sanitary that practice was. I’m wondering what CVS thinks of this procedure.
Liz London says
I left my dog, Katy, in front of your Alameda, CA store (on Santa Clara Ave.) on 6/16/15. It is not a proud moment to admit I forgot her there and did not realize she was missing until late that evening. When I returned, the store was closed and she was gone. I returned on 6/17/15, 6/18/15 and 6/20/15, talking to store personnel, giving them my contact information, and posting signs with my contact information. On 6/17/15 a young female employee called to tell me that someone on 6/16/15 had contacted the Alameda Police Department about the dog. (I called them and they said when they arrived the dog was gone.) On 6/18/15 I spoke with an older female employee who said she saw a woman and her son take my dog into their car. I again gave her my contact information. On 6/20/15 I spoke with a male manager. He said he had the contact information of the woman who took my dog. He reported the woman was not comfortable about returning my dog, although he did give me her contact info.
I applaud your employees that they contacted the police department when they noticed a dog outside of their store who had been there for several hours. Through that action they were showing compassion for a living creature and wanted to insure the dog’s safety. What is concerning, it appears, is that they withheld information, or at least they made no effort, to reunite stolen property with its rightful owner. From the reaction of your store manager, he felt that it was reasonable for a strange woman (Janet Thomas 510-465-***) to take someone else’s dog.
Please review policy and procedures with your employees regarding stolen items on your property.
PS – it appears that the “good Samaritan” Janet Thomas, has taken my dog out of state to Oregon. The prospect of having my dog returned to me is looking slimmer by the moment.
Susan Do says
Several months back I made the decision to no longer utilize the CVS drugstore in Mounds View, MN due to their lack of service. My doctor called in a prescription last Friday and their office has inadvertently left the CVS phone number in my profile ( I had previously asked them to remove it). I received a voicemail message on my home phone that stated the following: this is the CVS drugstore and the callers name. Your prescription is ready to pick and you need to bring an insurance card cause this prescription costs hundreds of dollars. Wow – not the best message or customer service – it did reaffirm my decision to no longer go to the CVS store though!
Don J. Beville says
On June 15th, I picked up my prescription at your drive thru on Robious Rd. in North Chesterfield. Paid with my AMX $1. Ins. picked up the rest. On June 18th, at 7:48 PM, an employee at that store tried to use my AMX card # to charge $204.95 and then 18 seconds later tried again for $104. AMX denied the charge and contacted me through e-mail and a phone call. I notified the store manager the next day. She didn’t seem to be too concerned nor did she apologize. The Chesterfield, Va. police, Fraud and Identity Theft dept. took a report. My AMX card was canceled which means I had no credit card for the next week.
Leenel Holloway says
The CVS in Opelika, AL across from east Alabama medical center hospital. I notice an heard the heavy set black lady being very demanding to a customer that was the elder of everyone there at CVS if her blood pressure was up already it sure is up even higher now uncalled for an very ignored also unprofessional. The CVS pharmacist has an personal problem that needs addressing outside of the job because all people come there in trust that they will be greeted with respect an love an care that being your profession. why she has such a smart mouth I do not know but she is always like that even with myself the very first time I approach her about my medication she drives a black ford explorer four door hatch back. that why I shop at CVS in auburn ,AL. these people are real professional an gives reason why I am shopping at CVS auburn,AL on GLENN an DEAN. I feel better an the elders fill better they work hard an get your medication fast an soon ass possible. where is under cover BOSS under cover BOSS. this go to show how black people treat each other with prejustice against there race. people of color to let you black peole know are not looking for free hand out we work go to college an have houses an vehicle so cut the bull XXXXX. talking to black people that fill that the only way to talk to people is to be loud an smart mouth rolling her eyes I want her fired that elder of us all was very upset
MARILYN TOBIN says
How can we solve this frustrating situation??????? This isn’t the first time something is advertised on Sunday but you get to spend rest of the week USING YOUR GAS to go to all the CVS in area ( AND THERE ARE MANY) to try find product…..we are talking about META there should be enough available to start the week and continue to renew stock…..lots of excuses and it’s not the personnel of the store fault. This was an ongoing problem with eggs never in stock was told it was dairy fault by calling dairy this some what seems to be solved. Thanking you for your cooperation in this matter.
N. Billings says
I was very dissapointed when I went on my lunch to get a item that was just advertise in your new weekley add. The item item I was looking for was the Bunch O Ballons. This item is new to the store was told that it is on back order before it even hit the store. So pretty much why would you advertise a item and not even have it in stock or advertise a prduct you are not sure that you will have before printing a ad. I am so not happy with CVS, I needed these as gifts.
Ivan Perez says
CVS should be a shame of how they lie in their advertisements. I also ordered a product off their website and was told it was on back order. My order was supposed to have been at my house in 5-10 business days. My money was taken out of my bank account almost instantly now I have to fight for MY merchandise. WHAT REPUTABLE COMPANY DOES THIS? Its been 11 business days and I haven’t gotten a email to explain what’s going on , I had to find out on my own. CVS customer service is horrible. They never know anything. I am livid with CVS and will do what ever it takes to make sure CVS stop what they’re doing to their customers.
Robert depew says
How many time do I have to tell the store at 38th and Pine Ave in Erie Pennsylvania to stop calling me? I have asked them to stop 5 times. I told them if the called again I would change pharmacies. Guess what they called me again today.
They push push meds. Example #1y wife’s antibiotic expired the got it renewed without permission again. No wonder people are resistant to antibiotics.
When I need apedria (insulin) it is never in stock it has to be ordered.
I no longer shop there for anything else
My credit card information has been stolen and CVS was the last place I used it. Coincidentally, a friend had the same thing happen to her from another location of CVS. In both incidents, charges originated from San Francisco. Since we both had used our cards at a CVS drugstore as a last transaction, we conclude CVS has a breach of credit card information!
Dorothy McCurdy says
I am truely hurt, embarrassed,and absolutlely livid by the events of returning products to the cvs store in Lake Havasu City, Arizona. On June 5th 2015!!!! I did not have both reciepts for make-up that I had purchaced over a span of 2 weeks prior to that day. The cashier asked her superviser what to do, the superviser went to do a price check and when she came back I asked her what she could do. She then out and out accused me of stealing because her numbers were off with ONE of the (8) products! She replied that she would keep all my items and told me not to EVER return… I was totally shocked and embarrassed as there were other customers present i looked at her almost in tears and said are you serious? By this time on almost in tears still in shock I explained that i come in frequently late at night because of my schedule and have always liked cvs and they are a 24 hour store here…I guess she thought about her accusation and gave me store credit which was all i wanted in the 1st place…but it was already out there and now not only hurt and embarresed im PISSED I took my credit and spent it plus another 50.00. She also had admitted to her cashier out loud that her program had been messed up on her computer and just got fixed. Well maybe they didnt fix it right or she didnt relize that I am NOT the only person who buys make-up in thier store.
So I am informing you that I intend to file a defamation of character suit against cvs and the suppervisor as well. If there are any other recourses I will also take those to the limit as advised by my Attorney.
Lake Havasu City is a fairly small town and I have lived here for 17 years and know just about everyone so when a friend had heard about this incident and asked about it. I asked her where she heard such a thing and was told she was also there later that day and they (the supervisor and another employee were talking about it at the register!!!!#%&%$&% there were about 8 or 10 people in line for gods sake…they had even used my name. This is what has convinced me to file this suit. I am 57 years old and do not deserve to be treated with such out and out DISRESPECT!
I will NEVER do bussiness with this store again…online possibly but not here EVER!
I could not be MORE FRUSTRATED with the lack of professionalism and expertise and the out right rudeness of the drugstore personnel at the CVS drugstore at Big Pine Key, Florida!
For the past four months I have been diligently trying to get them to update my mothers med profile. She is on medications that if taken incorrectly could result in heart failure and or a diabetic coma. After several calls, extensive in nature, and having the doctors office send the newest profile on her scripts they filled ALL of her prescriptions, even one she no longer used and charged her insurance company, which was paid by provider, and let her walk out of the location with all meds, even AFTER I had called and talked with the pharmacist who assured me she would only walk out with the two that she needed!
The next call was to the pharmacist AGAIN, a male, who after I explained what occurred, even after he had assured me this WOULD NOT HAPPEN, he responded with “I speak with a lot of people, what do you want me to do?” in a very rude, load and acerbic manner. I then stated that I wanted his name and the number to corporate headquarters! At this request he changed his tune, said he would try to assist me, promised a credit on her meds in the form of a “store card”…since the meds had left they could not be returned so this was an agreeable fix, and then DID NOT FOLLOW THROUGH WITH ANYTHING!
I went in to get the card, and was told nothing was there and nothing had been done and there was no record of the situation and to take it up with someone else!
I am now taking it up with a licensing board, as should others. While I was there the last time there were two other people who had received the wrong medications, “filled in error” for prescriptions they COULD no longer take, on a glaucoma patient and one a heart patient. People are generally suffering from a condition, sick and in a weak state when they go to the drugstore, you would hope that the drugstore personnel and pharmacist are attentive to their positions!
I am informed by pharmacies and physicians that people should use one drugstore so that they can keep track of prescriptions and ensure that the is no interaction or reaction for patients for their medications, thus they keep a profile for the patient, and this protects doctors, patients and the registered drugstore to keep track of a patients medicine and distribution. Yet this drugstore and some of the personnel continue to dispense without checking profiles and frequency of medicines filled. As long as they submit to the provider and it is paid, they do not seem to care. Not only is this the attitude that they display and are very vocal about, but the almighty dollar they receive seems to be their only concern.
They TV adds state that they are concerned about their customers health, they proclaim that they have removed tobacco products from areas so that they are not so visual….GREAT how about dispensing your medications correctly!
They advertise when they are hiring that they are “looking for customer friendly faces”…how about common sense too!
I am so frustrated it seems that it may be time for person who also experience this treatment and these situations to think about a class action suit! CVS DOES NOT CARE! Does it seem that these people are not only frustrated but exposed to very disgruntled and unhappy employees, lack of qualifications are across the board.
Yesterday when I called to try and resolve the dispensing issue and was greeted by the pharmacist in a rude and loud manner, I responded in like tones and mentioned what I felt my next step would be. The pharmacist then responded by telling me he was a nice person and kind and why did I feel this way? He never mentioned competent and knowledgeable…which is what I should have heard first and then followed by please allow me to see what can be done and I will call you in a few days to see what we can come up with for resolution. It was all just personal, towards him and nothing about the egregious errors made. ENOUGH! What does CVS intend to do about all of the errors, rudeness and inept personnel? I would like to see some form of resolution?
I take 14 different medications and I was trying to get help from corporate in order to get the medications. About 4 of them are controlled substances because I have HIV and Cancer. I was told by Cindy who answers to the CEO: Larry J. Merlo that there was no way to work with me. I was not looking for all my medications to be there 100% of the time. However I need all my meds everyday and a lapse in filling them could cause some major damage to me, maybe even death. The only reason I was looking to go to CVS was because I got new insurance and Walgreens doesn’t take it. So in essence CVS is only interested in the mildly ill people and not chronically ill people. Otherwise they would have consumer advocates to help the chronically ill.
Carolyn J. McBride says
After reading the customer comments regarding experiences at CVS, I realize a change in efficiency and customer is needed . I will not comment at this point, however, I will pursue my complaint regarding the rudeness that I encountered at the CVS drugstore on 31st St and Halsted in Chicago.
Cvs in Jackson Alabama would be a nice job to work but the head manager is so so rude I really dislike going to the store But I guess feedback or comments aren’t really read because ive left comments on her for years she doesnt speak unless your another race thats why I switched to walgreens And have gotten some of my family to switch also only because of her everyone else is so friendly…
Debora Cohen says
I return some stuff and cashier gave me a MoneyCard with ZERO balance instead of $27.00. I called 10 different departments and no one can help me. They are stealing people’s money. I normally spend over $500.00 a month but now I am going to STOP shopping from CVS. Horrible customer service.
CVS in Sunbury, Pa. 17801 Forth North St. drugstore staff are great. But the rest of the staff don’t care about the customers.Leaves the shelves empty,just stand around or/and talking on there cell phones and are rude to customers.
Katie Starr says
I have used CVS drugstore in Marshall, TX for over 7 years. This past week has lead me to make the decision to move to another drugstore for both myself and my husband. My husband had an aneurysm to burst and surgery to repair it in 2009. So we take his medication schedule very seriously. I called his medication in on Sunday May 31, 2015. The automated system told me that the dr would have to be notified because there were not any more refills, and they would have it ready by Wednesday. I got a text notification that my husbands medication was ready along with some of my own (note: one of mine had to be faxed for approval to another dr). I went to pick up the meds Wednesday afternoon and all but the heart medication was ready. So the young lady tells me she is refaxing it right then but it may help if I call the dr’s office in the morning to confirm they got it. Thursday I called the dr.’s office they had gotten the fax from wednesday and faxed it back thursday morning. I go Thursday afternoon at 5:30 pm and ONCE AGAIN (third time in as many weeks) that the drive thru is “OUT OF ORDER”. Strange but it appears to break down at the same time of day every time it breaks down. So I went inside, and guess what… still NO medication. I told the young man I needed at least 2 pills to get my husband thru until this morning when I could back in touch with the dr. He gave me 3 “loaner” pills, I am very grateful for that as my husband had not had one since tuesday night. Friday morning (today June 5th) I called the dr. office first thing and she said that it had been faxed yesterday and again this morning, 5 minutes after I called the dr’s office the nurse from his office called me and told me she had faxed it to CVS. I tried calling CVS 3 times and it would only ring, no automated system (as usual) and no answer. 12:30 (lunch) I go thru the drive thru (amazingly enough it is now in proper working order). The young lady tells me she does not have my husbands medication. Needless to say, my blood pressure is now on the rise, my nice button has NOT been pushed, and the pharmacist (a lady this time) is telling me that she will call the dr’s office but I have to pull around as there is another car behind me. I am NOT moving! Then she keeps repeating herself like she didn’t understand I was not leaving without this issue being taken care ..ie.. full prescription! Then she says again, I will call Dr. myself… TOO LATE LADY, I am calling them right now. She tries to give me more loaner pills and promises me she will call the dr.’s office herself and will have my medication in 10 minutes but I need to pull around. NOT HAPPENING! I get my dr’s nurse on the phone and the pharmacist will not talk to her. So I went in! Put it this way… I bet she wishes I would have stayed in my car. The nurse tells me she will call them. I am standing there waiting and my cell rings.. it is the dr’s office (nurse) telling me she is calling CVS and all it does is ring. I can hear it over the intercom “drugstore line 1”. I told the nurse I thought the pharmacist was on the phone calling her office. The nurse said wait a minute, I heard her pick up the other line and talk to the pharmacist. The nurse told the pharmacist that she had faxed the approval herself this morning, and to fill the medication. The pharmacist then tries to tell me that when they have to get authorization on medications that if they do not hear back from the dr, they fax them every 10 hours and call 2 times a day! YES that pharmacist looked me dead in my face and told me that, she had to know I knew she was lying. Sunday, Monday, Tuesday, Wednesday, Thursday and Friday morning. that would be at the very least 11 faxes and 11 phone calls. I think there is a problem somewhere!!! Then the young lady who rang me up apologized for the wait and blamed it on the system. I told her they had more than one system that needed fixing. The drive thru, and the fax system are apparently in bad need of being replaced, or CVS is in bad need of hiring more people who are smart enough to know how to use them. Can you say fed up? I can!
Mary Ellen Casey says
I live in Bristol, Conn population about 60,000. There are 2 CVS drugstore. One is downtown that services that area. The other has a drive through and is located on route 6 (Farmington Ave.). They are in the process of building another store in a location that is very busy during the day. Traffic in that area is a pain as there are a lot of stop lights. Who ever did the traffic study (if one was done) must have done it at night when the traffic is lighter. Seriously CVS???
I believe the recent claim that the media unveiled that CVS has told their employees to watch Blacks and Latinos “because they steal.” I had an incident at CVS when I asked the manager a question – can’t remember exactly what it was last year-2014. His reply to me was that “everybody steals”. I was offended. I have never encountered such a statement from any other store I have gone to. I was appalled!!! Tarring and feathering everyone with the same brush. How disgusting.
I have just had the worse experience at CVS on Rt 135, Natick, MA 01760.
The pharmacist, Kathleen, gave me so much grief when picking up my medication. I was told yesterday that it would be ready June 8 and I expressed to her it was to start on June 4th.. When I get there, she tells me I cannot pick up until the 16th. The perscription reads to start on the 4th. I told her I was going to go to WALGREENS, she told me to go ahead and that she cannot please everyone.
It is bad enough what one goes through to get pain medication, but to have someone question you constantly is unacceptable. I have been a customer for years. I am a 64 year old woman who has had 4 back surgeries and need my medication. CVS needs to rethink how they train people who are in customer service. I am very disappointed in CVS.
Katie Starr says
Jean, it appears the problem with customer service at CVS pharmacies is nation wide!
If you read my post its not customer service but the corporate office that is to blame. Thats where all the decisions are made.
I am appalled at how CVS treats their employees. At the store I shop at in Ronkonkoma, NY on the corner of Portion Road and Holbrook Road. I can’t get over how your company lets go one employee who was the most helpful to any customers. If a customer couldn’t find it ONLY Kelly was able to locate it immediately by walking me to the product. Everyone else in that drugstore couldn’t careless but call the manager Rich to help. Meantime the product was right in from of them. The manager seemed to be annoyed to help, had no smile and he should have wiped the food he was eating from the side of his mouth. Carol Campbell in the drugstore is the worst employee to work there. She is the only one I have dealt with that is confrontational with most customers, including me. Her professionalism on the phone is next to none. She has an attitude every time you have to speak or deal with her. HOW in the world does CVS get rid of the most personable employee but yet keep suck a ride individual ? Every month I have to go pick up my kids prescriptions and on occassion I have to deal with miss nonpersonalilty Carol.
I liked it more when Kelly was there at pick. She immediately greeted everyone with a smile. Kelly was helpful in everyway. Now I hear Erika and Erin is leaving and they said it’s because of how Binsy your pharmacist treats them and talks down to them. Binsy should be the one to be fired so the ones that are leaving stay and kelly should be brought back. Kelly was the one that kept us returning to your store, up until I found out your company let the best person go. CVS should be ashamed of themselves. I will be transferring my medication to Walgreens. How many customers does one have to read on this to hear how unsatisfied they are with CVS and the way you treat the best employees CVS has or had. CVS should be ashamed and embarassed on their practice. Does the CEO know what his managers and district managers are doing to their best employees. Most likely not.
phil ghee says
re: CVS and racial profiling,
When I lived in Silver Spring, Maryland, I was a frequent shopper (several times a week) at the main CVS store on Fenton ave. After a while, I begin to noticed that every single time I shopped that some (undoubted bogus) call (to the area to which I happened to be perusing) and/or a code number would be announced over the PA system. Such call would generally be followed by a supposed shopper, the same guy, every time, showing up and staying conveniently close by to wherever my path would follow. I am a middle age, African-American male. I was always dressed either in business casual dress or smartly attired in my hospital scrubs (as often I would be on my way to or from work).
I soon ascertained that the voice behind the call, was always this smirky, just barely out of his teens, white, store clerk. I was incensed that such a young snob had the luxury and privilege of making such an unwarranted value judgement on me, solely based on the color of my skin.Upset and humiliated as I was, I still decided to take the high road. I begin to engage the young man, who was totally a privileged flinging snot regardless of this issue, in friendly and casual conversation each time I would arrive at the register area. Guess what? Nothing changed. This kid knew who I was thereafter, and continued the behavior, simply because CVS had given him the authority to do so. I did not abandon CVS altogether but I stopped going to that store 100%.
* S. Calle Polar
Tucson AZ 85730
I am a now former customer of CVS in Ronkonkoma store 2286. Carol who is your drugstore technician is the rudest, most obnoxious person you have working in that store. She has zero tolerence for customer inquiries, zero patience with customers on the phone or at the drive thru window. She has absolutely no customer service skills that represent CVS and his policy. Carol has used profanity at my family members at the drive thru when they had a complaint why their scripts weren’t ready. Carol became verbally abusive and called the store manager to the drive thru to fight her battle.
The pharmacist at the same store binzy has zero personality and talks down to the customers as if she is better than everyone being a pharmacist at such a young age. SHe shouldn’t be a manager. She belittles her employees infront of customers.
The best employees you have at that store in the drugstore are all quitting. Wonder why ? Kelly, Erica and Gina in this store were the best people CVS ever hired. 2 out of 3 are either gone or about to leave.
Does CVS do proper back ground checks on their employees ? no your store manager therehas a criminal record out of state.
Joseph Bianco says
I experienced outrageous and unacceptable behavior by 3 employees at CVS, located at 8430 New Utrecht Avenue, Brooklyn, N.Y. 11214 on May 26, 2015 (Store # 644). The following day, I called the customer service number and provided details about how I was treated and spoken to by these employees. I specifically requested to be called back by the Regional Manager, named Steven because I wanted this investigated at a higher level and not swept under the rug, Instead, I received a call back from the District Manager. I told him how a clerk named Farrah did not want to help me and then made inappropriate comments about my age being that I am a middle aged man, etc., and how another employee named Kris told me that if I did not like that she voided out my transaction to just get the hell out of the store. She may have a psychiatric problem to behave so illogically or perhaps Farrah had told her about our interaction minutes prior. Then the Supervisor of that location by the name of Alishia overheard Kris yelling at me and did absolutely nothing about it, instead she took a tone with me and asked me what my problem was, as if my being disrespected and yelled at by her was my fault. This was all began because there was a bar code missing from the item I was trying to scan and purchase and required some assistance. I feel their was a strong degree of age discrimination going on here specifically by the initiator (Farrah) and verbal abuse by Farrah who continually referenced what she thought was my middle age status and then mentioned that I was probably even older than that when I told her I was not that age. What is the world did my age have to do with anything? This is something I will be speaking to an Attorney about since CVS has not taken this seriously at all. CVS must realize that inappropriate comments such as these can have an emotional impact on someone resulting in what is referred to as a hostile environment and pain and suffering. I also shop there several times per week but will not anymore and will surely tell everyone I know about this. CVS is responsible for an employees behavior since they hired her and she must abide by CVS work place codes and ethics policies. Steven never returned my call and is actually going to cover for these insubordinate, rude, and disgruntled employees and allow them to get away with this behavior even though I confirmed it is all on video. I am now following up with a letter to the Corporate Office in Rhode Island. This is not the first time I have heard of this behavior in this particular store from these CVS employees. These employees SHOULD be TERMINATED, NOT merely reprimanded since this is egregious behavior which I am sure Corporate will not be happy about when I send them a certified letter, shortly.
Thanks to Obamacare our employer selected CVS as our designated drugstore switching us into complete chaos and incompetence we never experienced at Walgreens. Waiting through long lines, getting 1/2 the medication the physician ordered are just to name a few. I was just in the location on West third in Los Angeles across from the Grove and waited in line patiently for the “chatty” pharmacist who was conversing with all of the “regulars”. When it was finally my time she told me she was going to “mix” my childs antibiotic I told her the doctor intended pills as we had discussed it yesterday in his office. We were traveling long hours in a plane and the antibiotic would not be effective unless refridgerated. She seemed defeated that I rejected the meds and became smug and angry. She called the doctor and told his office the patient’s mother is demanding pills not suspension as if I was being difficult. Although the physician had electronically emailed the wrong medicine would it have really been a big deal to get another order. She made such as stink and was truly unpleasant. I abhore this second rate, under staffed group of un-professionals and if we had a choice I would never return. I only ask that everyone check their medications before they leave as they make many mistakes and are truly unforgiving. I am in the medical profession and hear patients complain about petty issues no warm blankets, long wait times in the ER but honestly what is more important than giving the individual the proper medication.
To; Whom it may concern,
I had no plans on writing to anyone let alone CVS. However, after hearing the news this a.m. that CVS is no longer supporting “19 Kids and counting”, I just had to voice my opinion. I am shocked at the number of company’s that are dropping them so fast. I understand that these company’s probably do not want their names out there supporting a show that has any sexual content. But, I really must tell you as well as the others I plan on writing to. First, I never particularly liked Josh, there was just something about him that rubbed me the wrong way. Perhaps deep down inside I knew something wasn’t right about him, however, I have to say (not in support of him), but really, he was TWELVE YEARS old!!! How many of us have done things that we are not proud of today as we are older? Every family has skeletons in their closets. EVERY FAMILY, even yours. What I am upset about is that the entire family is suffering for this. That was a “family issue” not to be shared with the world. All I can say about the person who made sure the world knew about it is he/she must be one very angry, jealous, last but certainly not least “NOT a Christian” as they proclaim! He/she will answer to that one day when they go before their maker. This happen when Josh was a kid. It was done to his sisters (just to let you know I do not support him, he sickens me) and it was dealt within the family as it was a “family affair”!! We all have something we are not proud of but I thank God that not everyone knows the things I’ve done!!!!!!! No, I am not a child sexual predator but again, he was TWELVE!!!!! My heart goes out to the family. They truly are wonderful people, God fearing people, who live by the Word and for the Word. I can only imagine how Michelle and Jim must be feeling. If you have a child yourself, just put yourself in their shoes, just for a moment……yes, he is a predator, however, he is still their son and they love him just as much as they did before this happen. The family took care of it in their own home and yes, there were consequences for that behavior. Again, in their own home of which I cannot blame them for not telling the world when it happen, would you???????? Just wanted to voice my opinion as my heart goes out to the family. No, it does not go out to Josh, as I already said “I never really liked him”, and I esp like him less now!!!!!! Just think about what you are doing. Perhaps everyone will no longer go shop at CVS because of this. Now, think about that, would that be fair???????
The CVS store at the corner of MacArthur View and Nacogdoches in San Antonio, TX is one of the dirtiest stores inside and out that I have done business with. Is there anything that can be done about cleaning this store up?
OOPS I wouldn’t shop there anymore!!!!!!
tony r says
Store on brown and recker needs to give their manager a course on customer service.She is a fat women who never smiles and rudely answers your questions. She thiks she’s the company president and aways looks like she hates her job.I will stop going to that store and become a walgreens customer where they treat their guests like human beings. She and you should be ashamed of yourself for having an employee work for you who hates people. She is a disgrace to the profession of management.Her name is Sheila de losa.
I am a supporter of a healthier living experience through healthier choices as well as CVS promotes, however I have noticed that CV
I totally support living healthier through healthy choices. When CVS decided not to sell tobacco products I was surprised but supported their choice. However, I see ongoing advertisements and commercials depicting CVS as trying to make their organization one that supports healthy living while I see nothing but large signs and billboards at the individual CVS locations that advertise their sales on alcoholic beverages. Seems as if there is a mixed goal between what is portrayed on television and what is actually going on with the individual stores. I think CVS is going after the wrong market of customers. In summation, I just wanted to comment that I have never heard of anyone accident being attributed to someone smoking while I have repeatedly heard on the news that alcohol was the deciding factor in the death of many people through accidents. I have lost family to drunken drivers but never to a smoking driver….I think CVS should get on the right wagon and try to discourage the sale of alcohol as well as tobacco.
Sounds like “double standards” to me….HMMMMMMMMMMMM
I don’t want to discredit drinking and driving, but on average, 350 people die every year from drunk drivers and I’m sorry for your loss. 6 smokers in my family have died from smoking in the last 2 years. 443,000 people die every year from smoking. So I would have to agree with CVS.
Patricia Bass says
CVS Old Spanish Trail
This is the WORST drugstore I’ve ever been involved with. My mother had a stroke a year ago her meds are on auto refill and I still have to call when it’s time to refill them. They never ever answer the phone. My father is 82 y/o so I handle his meds. They will tell him 2 hours on a pick up. He goes back the next day and it’s still not filled. This is unexceptable. That is a Senior Community and those people catch Hell over there. I help my parents so who help them?
Dennis morey says
I pity the elderly with the future expansion of this piss poor corporation!!!! First off the people at corporate don’t follow through with any complaints!!! They obviously don’t train their so called managers (sic) in drugstore dept. I live right across the street in titusville Fl. and will do everything in my power to steer people away from this XXXXX ty corp. Signs & all will be posted on my property & my business. You definitly don’t care about people & their meds. I will always keep people from spending a dime in your worthless stores and give other shops my business!!!!
Donna Self says
I’m sure no one really cares but the CVS on Antle Drive in Hillview Kentucky is the worst drugstore I have ever done business with!!!! Is is sad that they don’t care enough to do something about it. i was behind a car in the drive thru today May 22, 2015 around 11:30am. The car at the drive thru window in front of me had been there for about 15 minutes. The lady in that car pushed the call button at the window 2 different times with her cane that I seen. After a little longer and after cars behind me started blowing their horns, I got out of my car and walked up to the car in front of me to see if I could help her get their attention. She said they had not even acknowledged her presence at the window. I pushed the button for her several times with no response. Her cane was a clue that it was better for her to use the drive thru. I then got in my car, drove around and went in. Yes, I was very upset!!! I told the manager on duty at that time that there was a elder lady that had been at the drive thru window for over 15 minutes and they had not even acknowledged her. He said “How do you know”. OMG!!!! This was not the first time I have spoke with someone there about their customer service. Tired of dealing with this. I’m going to try the mail order route. I hope they care more than those people that work there. My insurance forces me to use CVS or I would have been gone a very long time ago. I will not only get my prescriptions through mail order I will NEVER make another purchase with CVS stores for anything else!!! LIKE I SAID IM SURE NO ONE IS GOING TO CARE BUT I HAD TO VOICE THIS, ONE OF MANY ISSUES WITH THEM,!!
Diane Thomas says
I just left your store in Arlington,Tx on Park Row the pharmacist Richard did not want to explain my medicine to are anything. They had a lady in the window who was not even a drugstore technician and every time I asked a question about my medicine she couldn’t answer it so I took my Prescriptions back and went to Walgreen’s couldn’t believe the service that I received there
Jacque Dudley says
Let me began telling you I have never experienced with CVS such a poor excuse for a pharmacist. I went from the Duncanville, TX store where the customer service was exceptional to the CVS on highway 26 in Bedford, Euless, N Richland Hill which also had exceptional customer service to Roanoke, TX CVS. The young man that is the pharmacist there is the rudest, unprofessional and laziest I have ever come across. I am on a medication that if doses are missed there are sever side affects. I have now been without my medication for 3 days due the incompetency of the pharmacist I mentioned above. I called the refill in on May 5th and finally after my calling my doctor and finding out that they sent the refill the next day and 2 times since, but wow it has not shown up on the fax at CVS. Not the first time I have experienced this on this same script. All the other refills my husband and I have sent seem to make it to the CVS just fine. I called the DR. today and was told the information above. I call you arrogant pharmacist above and tell what I was told and the DR would okay over the phone if he would put in a call. His response was what am I suppose to ask them when I call. When I asked him Sunday how many times I had to call to get this prescription filled he asked me are you talking to me? I don’t know you policy on prescription on out of date scripts but I have never had to call the doctor to have one renewed but he told me that was the policy since he had been at CVS. I don’t want to go to another CVS but his young, arrogant pharmacist is about to drive me from that CVS.
Dennis morey says
Your store on Garden St. In titusville is piss poor. The worst drugstore manager & total lack of customer service. Not once but twice back to back months they wouldn’t fill a prescription. Telling me they are out & would be up to 2 weeks before it might get filled yet a person drives up thru drive through and gets the same exact script!!!!!. My wife & I have shopped for years at CVS but absolutly no more. We own a shop and will tell all our clients about the total lack of service we got. I called corporate the first time & got a ref. # but nothing was done. Just today it happened again & I called corporate again & heard a lot of bullXXXXX!!!!! I will make sure I talk enough people into not shopping at any of your stores & put the post on Facebook so everyone can make their decisions. I hope you will lose all kinds of future clients because of your lack of following through with issues & in house problems!!!!!
I’ve been a customer at your Modesto store on Oakdale road in California for years.
What I’ve experienced has not only been unprofessional it’s actually invaded by personal rights by one of your Pharmastist scolding me about one medication I take.
He actually asked me if I drive and shouldn’t.
Let’s continue, my doctor faxes over my medications to be refilled every month. I go through the same process that they haven’t received the faxes. Every month.
I deal with this. Right now with a medication I need and have to wait until Monday its Saturday.
I’ve been hung up on and yelled at.
Now, let’s talk about what your Pharmastist’s and employees have done recently at this store and another in a town close to mine. Your stores were caught for selling drugs on the black market. My store had sold the most.
So, in closing tell your Pharmastist’s and employees not to preach to me how or what to do with the medication’sI take.
They are not my doctor nor do they know what I’m diagnosed with.
I had the dame prob. Mine was the cvs in shoemakersville. Pharmasist named Mike. I changed drugstores and needed my scripts trans.
when my husband went to pick up the scripts the were holding he took them to the new pharm. They gave him a note the pharmasist at the new pharm. Took a msg from Mike. The bad pharm. It stated please call mike. Customer abuses meds. I have the note. I have stsrted the complaint process with the bosrd of pharmists. He called all over basicly blackballing me from local pharmacies. I phoned him. He was very unprofessional. Bad bedside manner. He dies nit even h ave a vlue how dick i am. I jusr had gama knife dine then brain surg because thst did not work. I also suffer from cronic depression and angziety. As well as reactive hypoglycemia. When i told him him i would be reporting him he became even mire condescending. He also called my Dr office. After he asked why i would drive an hour to see my dr. Well i used to live in that area. I have seen her for 23 years.
He should do his job and fill scripts. N ot mind everyones business he knows nothing about.
Reading your response I to have had the same stimga labeled on me by most Pharmacies where I live.
It’s pretty sad that now the Pharmarmist
dictates your medication now over your Doctor instructions when they don’t even know your medical condition.
OH, Really??? And they have the nerve to drop “19 kids and Counting”!!!!!! Maybe they should drop the selling of drugs in the black market and start “counting” on doing the right thing!!! I hate those who have double standards!!!!!!!!
Bruce c/o Midtown Eye Care says
Your store at 650 Ponce de Leon Ave Atlanta , Ga. 30308..Needs Attention by you to have the Parking Lot Policed..To Keep the drunk vagrants off the property…They are URINATING..AND DEFICATING ALL OVER YOUR PROPERTY..It Smells..It Is NOT HYGENIC..And CAN Spread Disease…Then they are also harassing the female customers..THEY Are DRINKING ALL DAY LONG ON YOUR PROPERTY..IF I Get Attacked By ONE OF THEM I WILL BE TAKING LEGAL ACTION AGAINST CVS..FOR COMPENSATION…YOU BETTER GET SOME ONE DOWN HRE NOW !!!!
marisol plaza says
I usually go to CVS east main Street in Bridgeport ct but I decided to take ago in main street in Bridgeport and let me just start by saying I will NEVER go into that store even if everything was free. The lady in register had waiting for 15mins bcuz she said that my coupon didnt match the picture. I had $1.50 off 2 ANY febreeze product but bcuz I had a febreeze candle and there was no picture of the candle on the coupon she said no. I asked to speak to manager twice she said he’s busy.. She left us st the register for 15mins not once but twice still no manager. Horrible customer service, horrible management.. Just the store itself is horrible. I do have to say I LOVE all the employees at east main street.. From Dave, Gary, Kevin to the rest of the employees I didn’t mention. They are awesome love love love them. They take pride of their work, they are always excited tosee me. Did I mention I much I love them. The best store ever!!!!!!!
Jo Griffith says
I have been taking hydrocodone for restless leg syndrome for about 10 years. With new FDA regulations I need to present a written Rx each month. When I attempted to fill the prescription at a CVS in Louisa, VA, I was first told that it couldn’t be filled because it was “out of state.” Excuse me? Then I asked to speak with the pharmacist on duty, who arrogantly told me she “didn’t know” the provider and the Rx didn’t have a diagnosis code. Again…excuse me? I explained to the pharmacist that I normally have the Rx filled in northern VA, and I would run out of the medication before I returned there. She called my doctor’s office who verified the Rx and that it was prescribed for RLS. The pharmacist reluctantly agreed to fill the prescription “just this once” because she didn’t want to “inconvenience” me. But she said she would not fill it again because she didn’t think hydrocodone was a “appropriate treatment” for RLS. According to my doctor, one of the most reputable sleep docs on the East Coast, and the National Institutes of Health, opioids can indeed be used to treat RLS. I have a very severe case and this pharmacist had NO IDEA about how RLS can affect one’s entire life. She made assumptions she had no right to make. Her attitude made me feel like a drug addict when I left the store. Later, though, I realized it was only her ignorance and arrogance that made me feel that way. How dare a pharmacist presume to know more about my medical condition than myself and my doctor. I will no longer shop at CVS anywhere.
From my experiences with CVS, I can assume these messages are for show only. I can’t imagine the boys in charge read them, much less care about their customers.
I read your message and take the same medication as you do.
I get the same attitude with CVS as you do about taking this medication and they make it difficult to refill every month.
Just wanted to let you know I could of written this on top of the one I already did.
Thank you for writing this and wording it so perfectly.
Tina from California
Irish Harmon says
I live in the Hampton Roads area and usually go to the CVS in Virginia Beach. Any time you are having an opioid filled, they always make these assumptions. I take oxycodone and methadone and have doXXXXentation why it’s needed. At one point I thought it was due to the color of my skin why I am always treated like this, but I know it’s their ignorance & stupidity. There was an article today in Huffington post about Kelly Price, R&B singer who was refused service at CVS, stating they didn’t feel comfortable filling the narcotic script, in that particular neighborhood. I actually came on this site to get the number for corporate, but after reading all of these unanswered complaints, wow, where does one go from here???
JOHN LOPEZ says
to whom it may concern: for about a year now I have been shopping at your stores in San Francisco. Every time I go there, I’m constantly followed by your security. You’d think that they would now know that I’m not there stealing from your store. I never e-mailed you all about my concern because I have tried to just let it go. Enough is enough! On 7/9/2015, 7:22 PM. I confronted your manager and security about it. I asked her to talk to the security guy about it. I hope that your people at headquarters will do something about it. I feel like I am not wanted there. Please take notice of these! Thank you!
CVS dispensed me a steroid @ 50mg instead of 50 mg of a hormone medication. When it was caught by me going and seeing the original RX the only concern was did I have any serious medical problems because of this. My concerns are for what may come up in the future, hopefully nothing. There concerns were for liability and not for human race. You should buckle your belts and remember who makes your company.
Anita Neal says
C V S drugstore doesn’t care about their customers because I took a horrible fall going to my car after making a purchase in their store number 6917 due to the fact they don’t have a handicapped ramp or any ramp for their customers. I fractured my toe and sprung my ankle.
YOUR STORE AT 280 SOUTH MAIN ST NEW CITY NEW YORK IS THE WORST EVER.
THE drugstore COULD NOT CARE LESS ABOUT THE THE CUSTOMERS. EVERY SINGLE TIME YOU GET A PRISCRIPTION FILLED OR REFILLED IT IS NEVER READY.
EVEN 24 HOURS AFTER THE PROMISE TIME. MOST TIMES THEY SAY THE DOCTOR NEVER SENT IT IN, WHEN YOU ACTUALLY SAW THE DR SEND IT IN WHILE AT THEIR OFFICE. I AM GOING TO ASK MY DR TO GIVE ME ALL NEW SCRIPS AND I WILL NEVER GO TO CVS FOR ANYTHING EVER. I TRIED TO CALL THEIR CORPORATE OFFICE TO REGISTER A COMPLAINT WAS PUT ON HOLD FOR THIRTY MINUTES. I GUESS THAT IS WHY THE EMPLOYEES DON,T CARE BECAUSE EVIDENTLY UPPER MANAGEMENT DOES NOT CARE EITHER
My sister needed to refill a prescription and uses the CVS at grant and academy in NE phila. They said they didn’t have it in stock and could transfer it to the one down by my house at XXXXberland and aramingo Ave. The girl called them while she was standing there and asked me if I could pick it up. I went over to pick it up and the gentleman behind the counter said they didn’t have it. So I call my sister to tell her and she calls her CVS to see where they sent it. The pharmacist at grant locations says O I didn’t transfer it I just called to see if they had it.. so as she’s on the phone with them I’m talking to the girl at the aramingo location, the lady is checking to see what happened, the other girl I didn’t get to see her because she hid behind the counter window says “she can say whatever she wants we don’t have it” I used to use CVS all the time, and for some reason they must of switched staff or whatever the case is.. they are rude, do not care about their clients and don’t care what happens as long as it don’t effect them.. sorry but I’m done with CVS and will never refer any one to them any more ..
This is to CVS corporation!
I was a former worker at CVS drugstore for a year now and I had just put in my two weeks notices. CVS company is the worst of all, by all means it was a very bad experience working with CVS in the drugstore. They did not treat their co-worker there with any respect or dignity! People that had work there either didn’t put there two weeks in or did a no show no call, that’s how much they hate working there. I have never ever worked at a place that I didn’t enjoy at all. Usually a job that I have had I would be so excited to walk in to work but CVS corporate had not care to ask employee how’s there work experience or relationship with CVS is. They obviously didn’t care what we as co-worker think. I know many potential co-worker that I have know from day one since I started had been treated so bad! It was a low paying job where we as co-workers bust or ass working there (excuse my language) also didn’t get recognize for the things we do at all. Pharmacist there was not helping at all, they always telling us that we couldn’t use our phone while working (and that goes to all jobs) but how come they were able to talk with there wife and husband on the work phone and not helping there team! CVS is a negative place to work they don’t care about there employees. I have more to say. I do hope that corporation to contact me, because I sure have a lot of things to say!
Brenda Adrine says
I called my prescriptions in on May 4, 2015 at about 11:00 p.m. The system asked me what time I wanted to pick them up. I entered 12:00 p.m. That way I knew they would have been opened for a while and they should have time to get the prescriptions ready for the time I really intended to pick them up. My husband went by to pick them up at about 5:30 p.m. and was told that they were not ready yet. We drove back at about 7:30 and I went inside the store. I stood there while two young women were busy laughing and talking instead of doing what they could do as fast as possible because there were at least 3 customers waiting. When she FINALLY got to me, I asked for my prescriptions and I asked why they had not been ready when promised? Her response was short, because we’ve been busy. I then asked what good is having a system that gives a time when it’s NEVER ready at the specified time. Her response was , “They cut our hours, that’s why.” I inquired if there was a mail order program for CVS, she said yes if your insurance will pay for it. I told her that my insurance uses CVS Caremart only, so if there is a mail-in program I would like to know. She said, “Call your insurance company and find out” I replied thank you and she replied ,”Have a wonderful day.’ this was not said in a courteous or respectful manner.
I was so angry that when I got to the front of the store to pay for some other stuff, I told the young man who waited on me, about how unprofessional she was, he asked me which one was it, I didn’t know her name, but when I described her he knew right away that it was Mary. He apologized and said he would speak whit her and the Pharmacist and try and make sure that it didn’t happen again.
We all have bad days sometimes, but working with people (especially sick people) she needs to learn to put a smile on in spite of her cirXXXXstances.
Natalia Robinson says
I have been a customer of the CVS drugstore, #9143, located at 5800 Santa Rosa Rd. Camarillo, CA, 93012 for years. The manager, Jerry Bond, once the owner of his drugstore, sold his business to Longs, and then Longs was taken over by CVS. Mr. Bond was indispensable for his expertise, work ethics and good nature. The drugstore is located next to a senior community where 3,000.00 residents depended on assistance by a knowledgeable pharmacist and Mr. Bond always provided the best service. Recently we were shocked to discover that Mr. Bond was demoted from his position as a manager and was available for us only once or twice a week. The changes that followed were not very encouraging: we stopped receiving phone reminders for refills, calls to confirm the Rx was ready for a pick up, the staff was irritated by numerous questions about Jerry, started getting rude, snappy, raised their voices, yelled at customers, hung up when we called. We could not get any valuable advice anymore as the staff usually refer us to the official info attached to the drug. That was a blow for many of us as doctors often refer us to pharmacists to get details about drugs and now all we got was indifference of the machine at the drugstore. They even avoid looking at us and make an impression that the best thing we can do is to leave as soon as possible. Mr. Bond served his community with honor and dignity and we just hope that one day he would come back and would be available for us as before. We would sure appreciate if such a decision would be made.
My complaint is very similar to some of the ones here. I have been a customer since 2012, and have seen the CVS drugstore in Randallstown MD is a state if steady decline in Customer service, care, and concern. Last week, I visited the drugstore for a prescription refill &drop off a new prescription, and was told it would be ready the following day at 9AM. I returned the following day in the late afternoon, and still had to wait for my prescriptions (this is the norm in this drugstore – never ready, in spite of assurances). I questioned that, after all – they had set the expectations. I waited for the prescription to be filled and only left with one – the refill. The new prescription was not ready, and I will be returning to pick it up – for the following reason. When the clerk first checked on my prescription, she said she only saw one. The new prescription according to her was not in the system and asked me to go to the Drop off counter. The clerk at this counter, while serving me, coughed right into the palm of her hand, and continued to work on the key board. She also told me that she would fill my new prescription. I Don’t Think So!! I asked to speak to the Pharmacist and told her what I had just observed. When the Pharmacist talked to the clerk, she gestured with her elbow, (I guess showing her that she didn’t use her hand but her elbow). She then proceeded to work on a few packages, moving them here and there, using the computer, etc. before finally walking off to the back of the room and briefly disappeared behind a door. I also noted that none of the 5 employees behind the counter wore disposable gloves. This is a pharmacist. Do they need to be reminded of the minimum, reasonable hygiene standards? This is outrageous, especially while handling patient medications. Something needs to be addressed and urgently at this store. We deserve better than this.
Nikki Burkhalter says
I shop CVS all the time for sales on personal items. I almost always pay by check. On today I tried to purchase $37 worth of items by check and was told by an employee that the purchase could not be made because my address on the check didn’t match the address on my Id. I ALWAYS correct the information to reflect the address on my Id. I never have issues at CVS or any other store. I was told this was not so much a corporate decision but a personal call. Since when do personal calld trump store policy!?! I am highly upset and disappointed in this employees lack of understanding of store policy and customer care. All employees, especially managers need to know and understand corporate policy and implement them throughout all stores to lessen confusion and situations like this won’t happen.
I have been a customer for years. The cvs in holiday fl..there is the one male pharacist that usually doesn’t know how to explain things to you…always mumbles. Usually doesn’t run the rx through the insurance. That is the only problem I have with that store. There is however the 2-3 hour wait after am rx was sent over.
2nd the fairly n ew store that opened up on Curlew Rd and 19….the lady Monica answered the phone I explained that the other cvs’s doesn’t have a script in stock that was electronically sent over by pediatric dr and was told to contact her store to see in stock. She was very rude after she told me.she has it in stock but when I asked how much it would cost she told me I had to call the other stores however I was told they couldn’t tell me what the script would cost as they didn’t have the rx in stock…..I let Monica know that….she got very nasty with me telling me she I’d the only one here and she had to put the phone down to help the line of customers. I was on hold for 10 mintes. before here.putting me on hold I mentioned I was contacting her supervisor after bei ng treated the way I was and she wanted to be very apologetic to me. However I understand you are stressed, your the only one there, u have phone calls and drive through but you need to multi task. Bring your stress level down and stop taking it out on the patients. I work with pts all day and I’m sorry but you need to control the stress level. If your job is stressing you to the point your yelling at your pts on the phone then that job is not for you. I will be switching my services elsewhere. It’s so nice to get the help and script filled for my daughter who was diagnosed with croup and this was suppose to help with her airways….thanks to cvs she has to go without the script tonight. Lovely customer service skills!!!! NOT
CAROL MILLER says
I AGREE W/DAVID LONG’S REMARK
Bill Pinson says
I am a transplant patient who takes tacrolimus. I found out today that the generic manufacturer that you use – Dr. Reddy is under investigation by the FDA due the capsules that they made actually do not actually contain tacrolimus. I called my local CVS and they blew me off so I am now contacting the attorney general in my state as well my transplant center, PCP and my attorney. This is a very valid concern as this has affected many transplant patients by putting them into rejection. I expect that my money that I paid for this prescription will be refunded so that I can purchase it from a safe manufacturer as Tacrolimus is very expensive, I am also going to share this information with the transplant boards that I belong to online and administrate. It is your responsibility as a health care provider to provide safe medications to your customer and know that your suppliers are safe.
jim k says
I have watched your store in Baltimore burned and looted. It is very interesting that your company has remained quiet about this. I guess better safe then sorry. Perhaps this should be taken as an opportunity for your company to embrace the customers you have lost in that city. In a time of bottom lines and corporate greed. It would be a very sound statement from your company to acknowledge your support by announcing you will rebuild that store for the citizens. Of course this may not be a safe or financially secure way to approach the situation. Quiet withdrawal is much easier. A concerned citizen in Ohio.
David long says
I hope you bulldoze and sell your property you lost in Baltimore.Then i hope you sue the City of Baltimore for loss of inventory and the store. Baltimore City provided no police or fire protection for your employees or property, they could have cared less.You are foolish to re-build in that City.
jim k says
Small minded people have small minded opinion
G. M. says
Because the cost to rebuild and cost of replacing merchandise, we, customers from other CVS stores around the country, have to pay for these thugs and idiots who burned the Baltimore store. It is not fair that others have to pay with CVS higher prices that you have to charge to help recoup your losses. Do not rebuild your store in Baltimore. This will show to these thugs that you will not stand for this kind of destruction to private property.
Tonitta Bradshaw says
I dropped my son’s prescription off last week and was told it would be ready the following day. Howeve, six days later, the prescription is still not ready. To make matters worse, the staff continuously gave me incorrect information. My son is out of his medication completely. I’m not sure if complaints are taken seriously by CVS but I do hope someone reads these comments and encourage better quality service. Not receiving prescibed medication in a timely manner could be detrimental to someone’s health. Do better CVS!
Diannie Parmely says
Today is April 26,2015, my prescriptions were submitted on April 21st, when I got to CVS I still had to wait thirty minutes for my medicine and they still did not have all my prescriptions. I am seriously thinking about thinking about transferring my prescriptions after about 20 years.
David Levitch says
I have been a customer of CVS for over 12 years I have always got great service there however today was an exception
Kale Helped me and went above and beyond it was a very pleasant experience
I am 12 businesses in Tucson Arizona and I wish I had an employee like Kale in everyone of them
Diannie Parmely says
I have been a customer of the CVS, on Indian Head Highway, Oxon Hill, Md. Lately the service at the drugstore has been terrible you have to wait an average of four to five days for your medicine. This morning I went there at 10:15 and the drugstore was not open. The service at the drugstore is very terrible now, as a concern customer can you please look into this matter. Thank you
Kenneth Donelson says
I have been a customer of your drugstore for a number of years. I made the poor choice of doing business with your Carrilon Center, Naples, Florida store (unfortunately for me, it was geographically nearest). There are usually 2 employees, answering phones, preparing prescriptions, waiting on the drive-through, calling insurance companies, and attempting to answer questions. Needless to say, there are always a half dozen or more customers waiting -(normal wait time 30 to 45 minutes). I generally have to return at least once due to erroneously filling 30 days when the prescription specified 90 days—–Or, the most common problem of being out of a sufficient number of pills to fill the prescription completely. I live in Naples for 8 months and Ohio the other 4 months. There are Walgreens and Wal Marts near both homes. You’re making me very tempted
Mary Escobedo says
Have several prescriptions filled by CVS on South Congress & Stassney and for the last several years, have had nothing but problems. Last year started with a different charge every time I picked up a prescription. Finally I contact the corporate headquarters and was given a list of my medications with the charge, whereas I could take in every time I picked up a prescription. This month I refilled several prescriptions and I was charged $18.00 for Livalo. I have been using this medication for the last 2 years and not been charged due to the fact that I had Blue Cross/Blue Shield (primary) and Tri-Care (secondary). I was informed that it had been runned by both places and Tri-Care had probably rejected it. I contacted Tri-Care and was informed that this prescription was never run through them, if it had, and they had rejected it, it would have shown up on their records. To call CVS back and tell them to rerun it and because if it had been run through them before it was not done correctly. I called CVS to let them know to check on this and the person who answered, checked on it, told me to come by and pick up my refund and hung up on me. I hate to say CVS has being going downhill more and more.
For one thing when my husband had problems getting a prescription filled there, he said something like “with all the problems we have with CVS maybe I should switch pharmacies” and the response from the CVS employee “maybe you should”. I am definitely getting the feeling our business is no longer appreciated at CVS. If, by chance your office responds with “take your business somewhere else”, we will be more than glad to oblige CVS.
Julie Rounsville says
I have been a customer for a while now. The last 6 months or so, they have been under staffed, and I was told they are still cutting back. I don’t understand how or why they would do this. They have ONLY 2 people on staff. They even had to close drive thru! This store is located on Franklin Ave and Nicolette Ave Minneapolis
Ms. L. Cruz says
I went to CVS store # 1364, which is located at 6514 Georgia Avenue N.W., Washington D.C. to fill my prescriptions. It was after 9pm and the store was empty. The pharmacist stated that it would take an hour to fill my prescriptions. However, the store was empty. He was unhelpful and in the end did absolutely nothing to ensure that CVS kept my business. In the end, he told me to take my business elsewhere.
With modern technology, why are customers waiting even an hour for prescriptions to be filled. There are machines, being utilized at hospitals and CVS competitors, that fill prescriptions in less than 5 minutes. With the amount of pain paying customers experience, we do not want to encounter such long wait times nor disgruntle employees. I did ask manager and who the store manager was to address my concerns with that individual. I was never provided with that information and instead the shift supervisor spoke with me for less than a minute. She was rather dismissive and did not act in the best interest of the company to resolve my concerns or provide good customer satisfaction.
Instead, after speaking with the un-busy pharmacist prior to speaking with me, she told me that there was nothing she could do. She then returned to the office. My question regarding this interaction is why did she not even attempt to address or resolve my concern. At the L’Enfant Plaza CVS I have witnessed store managers and supervisors assist the pharmacist to speed up the process.
I then asked a cashier, by the name of Haimanot Yaiew, what was the name of the manager. She was belligerent and combative, and her response was the worst experience of that night. She informed me that the supervisor’s name was Sara. She also informed me that it was not her job to provide me with names nor write them down. When I asked her again, she mockingly informed that that she does not know how to spell.
In the end, this interaction became less about the slowness of the drugstore and more about the overall treatment of me as a customer in the store. If a supervisor does not implement a standard of conduct, work and interaction with customers then the employees will follow suit. There appears to be no accountability for employees and they are too quick to argue with customers or actually work.
I ended up taking my prescriptions to a competitor (Wal Mart) which is less than a mile from the store. They filled them in 20 minutes and without incident. I assure you that they have lost my business and I will never shop in that store for any reason again. The company should know how the CVS brand is being represented and that it has lost business. Best Regards!
Douglas Cahill says
I just went to the CVS on Bay Street in Staten Island to get a script filled. I get the same thing every month. The pharmacist said that it was on order and “would probably be delivered tomorrow and be ready after 4pm.” When he said that he could not guarantee the delivery, I asked if he could contact another location to see if it was available. Hr said no that’s not company policy. So let me get this straight, I have been a multi year customer looking for customer service. BUT I have to run from one location to another on the chance that the meds in the dosage that I need is available. Calling corporate was no help. This is what happens when the ledge corporate mindset permeiates down to the customer level. I’m retired and don’t have the money to spend for gas going from one location to another to see if the meds that I need are available. I’m taking my business elsewhere. There are a LOT of other places to go to.
Whose bright idea was it to stop printing the weekly flyer? Every Sunday morning I would go into CVS and pick up the weekly sales flyer but this morning I was told that CVS has decided not to print the flyer but to only list it online. There were three other customers there at the time also looking for your flyer. Needless to say we were all upset about your policy of only listing the sales items online and not have printed copies available. This is VERY inconvenient. You will lose business. In New York we have a drug store on every block and it is very easy to go somewhere else.
mary c says
we have been loyal customers for multiple years. Bringing the same prescriptions continuously for years. It is a nightmare for them to never have enough supply to fill my prescriptions and refuses to keep the paper script.
No one has time or gas money to make multiple trips to the drugstore to get a needed prescription or even just to drop one off. I talked to corporate who says this practice is up to the drugstore. Not only does this cause anxiety for the patient but can create health issues for someone unable to wait for their continuously filled medications. Loyal customers should not have to deal with this type of issue.
I went to the CVS store April 1, 2015 at 4:31pm on Rosco and DeSoto. There was an asian Supervisor with salt and pepper hair (Hung Winn) who rang me up. I bought a ruler and after he rang me up he asked me “Are you going to spank someone with this tonight?” I said “Eww you’re disgusting” he said “haha just kidding.” That comment was very in appropriate to say to any customer.. I would definitely not be shopping at CVS any more…
CVS South Station 900 Atlantic Avenue:
To both CEO, CFO and Ms. Helena Foulkes, I would like you to know about my experience at this store with Mike, the Manager. In the past I ran many companies and I must say who you place in management positions is a statement to your standards. My compliments to you for having Michael Sciappa as the store manager. He has always gone over and above for me and other customers, I am sure. I had a problem with a gift card and he figured it out and then explained it to his support staff. I could say so much more, but do not know if this is the forum. What I can say, you have a gem.
The CVS store in Riverside, CA Mission Grove has the most incredibly bad customer service. They are incompetent, uncaring, no pride in their jobs and VERY rude. Their automated service calls and asks if I want a RX refilled. I say yes. When I go to pick it up its NEVER ready. How does that happen when THEY called ME?????? Then they treat you like you are an inconvenience because they don’t have it ready. This has happened not once, not twice but EVERY time. Trust me…if my prescription insurance didn’t force me c to use them…I would DEFINITELY go back to savon. When I call for a refill that needs to be called in to my DR, they never follow through. It can take weeks for them to handle a refill. I never or rarely had that happen at Savon. My Drs are very conscientious and if CVS really sent over a request, they would respond within 24 hours. They always have with Savon. If the C in CVS was supposed to stand for Convenience…you guys have not only missed the mark, you trampled all over it and threw it away. I’m very close to filing formal complaints to regulators. Worst company ever!
C. A. Russell says
My wife called CVS in Dublin, GA this morning to get a med, the reply from whomever answered was, “the Pharmicist is stuck in Atlanta traffic (120 miles away), and we don’t know when he will be here.” When asked how that happened, the reply was.. “He lives up there” !!!
That in itself should explain a lot about the structure of this company.
Mr BEASLEY says
I bought a money order from CVS on 9 an Kelley in eastpoite Mich for 95.00 dollars! Plus tax!! Now I felled it out to the courts! But I over paid!! So they sent it back to me! At no time any employe told me an there where no sign up saying no refunds!! No manger said anything but of course the manger was in her office seating on her lazy ass!! So with that said I have all the right in the world entitled to a refund!! So give me my money please or I will call lawyer an sue for PPD AhAD I can’t work sleep because of the way I’ve been treated!! Like a wold dog!
This morning I tried to go into the CVS store on Niblick St., Paso Robles, CA and changed my mind as soon as I saw 6 homeless individuals, laying on the sidewalk by the store’s entrance. The store manager should be aware of this situation and since it is private property he or she should act accordingly and take the right measures so we the patrons don’t have to be approached nor harassed by these people.
I have been trying to get a script filled for over a month now. I called and talked to customer service and they tell me the drug is in their formulary and to have my Dr. fax it to them. I did that and and received a letter from them telling me it was covered. So I called the drugstore and they are now telling me that in order to receive that script I cannot have it faxed to them like all the other scripts I have and that I have to go to the Dr. and pick up the script and mail it in. This have been going on since January. UNBELIEVABLE! Well it is believable for me after dealing with them and no one knows what they are doing
I went into the CVS located in Carson, CA to get my prescription, I had checked online 2 days before going to get the prescription. Got there and the prescription was not even on their computer it was like it was deleted, they had not even processed the prescription. The first lady that helped me couldn’t remember my last name or my date of birth. I was told that it would take 5 minutes to be ready I ended up waiting more than 30 minutes, and this is a 24 hr store. I was very dissatisfied with the service. The previous employee that was helping me said the she was off at 5 O clock, and that was it. Another employee had to finally help me while she was waiting on a lady to write her check. Where are all of the employees at the drugstore part?
arlene g says
what is going on with cvs corporate? cutting staff, shelves empty, drugstore operating not fully staffed,. disgrace, all in the name of GREED. could result in drug errors and law suits. horrible greed on the part of the corporation. please address this issue.
Lisa Dawn Hardy Willimas says
It let you know about of someone did was stolen of my rewards cards of CVS but it will be renewal okay period also I can’t permission with who are crush of a period as that is a point!
Thanks of your cooperate it
JG Rellim says
I’ve been reading these comments and complaints and found they all have one thing in common. They were all written by people who are functionally illiterate. What a collection of incoherent nonsense! Words misspelled, sentences grammatically incorrect, and punctuation improperly applied. This is a sad commentary on the state of American education.
Judy Helms says
I was in our local CVS Chipley, FL32462 and I’ve never been so shocked as to the condition of the combined bathroom Women/men . It stunk, trash everywhere, toilet paper holder broken, sink, toilet filthy and the floor was so dirty, did not look like it had been cleaned in months. At checkout I informed the cashier of the problem. She said it was cleaned every 3 days. Are you serious, do you not think that this is a health hazard? I do intend to make another visit soon and I promise you I will go to authorities to see this drugstore is shut down due to existing health hazard or I will send samples to lab to be tested. Please Corporate give us a break in Washington County and take immediate action to take care of this problem like a daily cleaning. Please and thank you.
stan clark says
My wife and I were at our local cvs in windsor california she was looking for the kiss acrylic gel nail set….as usual your out of stock…..I ask the cosmetic girl stocking the department if there were any in back she said yes but its in the warehouse on the bottom the stack an it will be out tomorrow…..this is a bullXXXXX answer….but the same attitude all the cvs stores in our area have. I worked for longs drugs 30 years ago and i would have been fired for treating a customer like this. we will be looking for the product at other retailers. I’m no longer putting up with crappy service…
Susie Peters says
First I want to say we are very easy going people and never have filed a complaint or an abuser on our meds. Thursday I went in to pick up meds and fill my script for Hydrocondo and as you no you have to see your dr ( he’s a specialist) so therefore I have to pay more to see him each month to get this script because of the new laws. I dropped it off ( now I will look at everyone’s name that has anything to do with our scripts ) script and she the short very blond hair and mid size said it will be 10 mins do you want to wait and I said yes . A few minutes later they announced Peters to drop off. When I got there she said they don’t have enough to fill it ( which I thought was strange cause usually the y fill it with what they have and it say parcel script and that they will let you know when the rest is ready ) but he would be in in the morning and ask if I had enough to get by and I said yes . So a little later I got a text saying meds were ready but My husband didn’t go in till Friday but when he got home the script was in with the rest and I assumed it hadn’t been taken out of the basket and filed so he went back Sat and he called from the store and said they have nothing for me . I talk to the pharmist on and she said she looked and there was no paper work ( script ) or was it on the computer . So I against called her to ask what I was to do , I mean I’m a chronic pain patient and also what would my dr think or could he even by law write another . She just said she didn’t know and she was starting to get s little testy . Our conversation went on for a while and I ask if she could call the lady at home that took the script after I discribed her and she said. ” I will NOT call her on her day off and she would be in Monday !!!! ” Her voice was getting stronger so I thought what was best and I discribbed to her by all means ( well at that time before her voice was getting a LOT more stronger with accents ) ( I told her I want to contact you and see what could be done) I wasnt using her name (when I ask for it )in a negitive way but want to be able to tell them what and who I spoke with . That she wasn’t the one that lost my script ex…. She said strongly , ” I WILL NOT give you my name . I work here ( I think she said 8 yrs but by that time I was getting flustered and nervous) and nothing like this has happened until you today and you are CONFUSED !!!!! Anyway I got her name and I don’t know but it sounds just like this Den-L . So here I am in a took flare up with my FM and no meds. Also Thursday while I was waiting I thought I no my Easter shopping and there was like NO selection and I ask an employee about it and was told cvs cut hours so much we have no time to get it out . Mind you I still spent over $300 ( no Easter and no meds ) and that’s the average for me everytime I walk in your door . Easters are special at my house I fill 12 baskets for the grandkids with tons of candy and a few toys each . I fill 13 adult basket and each couple get an Easter decoration ( which weren’t many out so didn’t buy) then kids have a 350 eggs to hunt filled with candy and 6 piñatas . The adults also have egg hunt only thing is some are filled with money and others candy . So I spend a lot on candy and decoration for the day . I hate to leave but I will not and cannot allow a pharmacist or one of your employees to make me suffer in pain because of their mistake or will I allow the pharmacist to be rude and say , “YOUR A CONFUSED PERSON!!!!” . I hope you will check my care care to see how much not counting meds I spend with you . I hope that you contact me and I pray that something is done about this so no one else has to suffer.
Thank you for listening , Susie Peters extra card # is4878404374036
Barb S. says
I cannot believe how unprofessional this drugstore is any time my Doc calls in a prescription they tell me or text me to pick it up and then when I go there they tell me they don’t have it in stock. It doesn’t matter what kind off medication they never have it in stock and they will not call other CVS pharmacies and ask if they would have it so maybe we could pick it up somewhere else. I just feel like CVS doesn’t care about their customers I hope I can find some other drugstore with my insurance so I never have to go there any more. What a shame.
Deborah Crabtree says
You know I have NEVER been so upset. This whole company is worthless. I really don’t know what else to do. I had another insurance but was on my husband’s policy also. I quit my job so now have Caremark. I can’t seem to get anything done. I’ve been given the wrong number, scripts have been put on hold and nobody tells me until I call a week later. ( one is a life threatening medication), put on hold, and now two hours later still nothing done. HELP
Shereaka Jones-Wilson says
Attention Larry J. Merlo, CEO, David M. Denton, CFO, Per G. H. Lofberg, COO
First things first: It really is a shame that I have to resort to this platform in order to gain someone’s attention at CVS.
Abbreviated version: My husband purchased a $500 American Express gift card from CVS as a gift for me. When I checked the balance on the card, I was immediately transferred to customer service. Upon speaking with the representative, I was advised that CVS never activated the card, so I would need to visit the store where I purchased the card and have them activate it. (Seems pretty easy to remedy, right?) Nothing could be further from the truth.
We did not save the receipt as we have been purchasing Amex gift cards for the past five years with no issues. Upon visiting the store, the manager asked for our receipt; we advised him that we did not have one, but we did show him proof (via Bank of America’s web site) that the funds had been debited from our account. Immediately, he referred us to Amex explaining that CVS did not receive the funds–this did not make sense to us since the debit transaction showed CVS (including the store number no less) as the supplier of item(s) in the amount of $505.95.
While in the store, the manager contacted Amex customer service and they informed him that they did not show that the card was properly activated and that we would need to fax all sorts of doXXXXents (including the packaging for the card!) to them in order for the amount to be placed on the card. Again, sounds so simple.
We requested a copy of the receipt from CVS, waited two weeks, and then faxed all required doXXXXents to Amex. Later, we called Amex to confirm receipt, and at this point we were informed that the receipt that CVS sent us was not sufficient as it did not have the proper receipt number on it. So, I called CVS to request a “journal receipt” and they advised me that they could not provide one. I called Amex back and advised them of this, and they basically told me they could do nothing to help me without the proper receipt.
At this point, we don’t know what to do. We have spoken with supervisors and those who claim to be competent enough to help us, but we still do not have monies on the card that we paid for. CVS blames American Express, and American Express is pointing the finger right back at CVS; they both claim they are not in error. Ok, well, who is? Me, the consumer who has had $5XX.XX taken from my account with nothing to show for it?
Needless to say, my husband and I have decided that we will no longer patronize CVS or American Express in ANY capacity.
JG Rellim says
You didn’t keep a receipt from a $500 purchase? What an idiot!
Lynn Leigh says
JG> Rellim glad to see you are perfect…
S. Jones-Wilson – dispute this with your bank you will receive your monies.
shaniqua nesbitt says
Im a florida state resident and ive been to plenty of your establishments,and never experienced such unprofessinal behavior.Expessially not from a manager.Scott Bishop manager of store#6037.Is the rudest person ive meet in a long time.He hung up the phone in my face not once but twice!!!! In the mist of me asking to speak to an employee.After i informed him that it was a serious family matter.I would like for something to be done about this.
Sincerly, a pissed off guest!!!
Terry Gilliam says
I am a state employee which means I work for the state of Florida. I does not mean the my health insurance is a state or federal program. I pay monthly for my health insurance each and every month. The state has picked CVS/CAREMARK as out prescription insurance. I went to pick up my prescription and was not allow to use a coupon given from my doctor. I do not have a choice in the matter because if so I swear I would not use CVS at all.
This happened @ the CVS on the corner of SR 52 & Little rd in Hudson Florida. Someone from the corp. office needs to explain the difference between Obamacare programs(state & federal) and health insurance that is paid for monthly. Nothing against Obamacare (state & federal programs) BUT MY INSURANCE IS NOT A PART OF ANY STATE OR FEDERAL RAN PROGRAM! I PAY FOR MY INSURANCE!
carolyn provins says
Sirs, i am writing in reference to Mr. Salui, and Mr. Busgith. I feel if you company employes a person who doesn’t respect the views of other religions, and he represent you, then I can think that your company must have the same sentiments, I therefore can not patronize your establishment.
I read previous comments,obviously you big ceos do not care about our comments. DONT YOU ALL VISIT YOUR STORES ONCE IN A WHILE? OK welcome to Miami at 127th ave sw and 88th Street…I invite to visit this Store on a saturday or a sunday and pretend you are a customer…there is no one around, the lines are incredible and of course the supervisors if any are hiding all the time…guess WHAT? At the drugstore only one person this Saturday,nasty as hell,is this one of the REQUIREMENTS TO APPLY FOR A JOB HERE? What ARE THE CEOS DOING NOW? HOP ON A PLANE AND COME TO XXXXXING MIAMI TO VISIT YOUR WONDERFUL STORE.
Wow…. your website is just as efficient as your pharmacies. I press the email caremark link and it says I’m lost at sea. I don’t think I’m the one lost at sea it’s your stores. I had my prescriptions sent to your drugstore at the Fremont,CA store and have never had my medication on time. I call them in and come back 3 days later and they’re still not filled. I had a new prescription today and waited in that line. Then I asked if my previous order was done and she says yes but I have to wait in another line for another hour. That’s not customer service that it is a joke and I am not laughing. Some people have trouble standing in line for hours and I am one of them, and all that lady had to do was get my medication and give it to the cashier and I could have just stepped right over and got it. I’m sure you won’t care that I am going to do business elsewhere because you have plenty of people that put up with your business practices but I am not longer one!!
Waiting inline to get medicine would be a welcomed event.
Finding a “good” drugstore is not hard once you quit going to CVS.
I waited over 3 weeks for medicine from Dearborn, MI CVS in October 2014.
Only to take the paper prescription away to Walgreens and have it filled within 12 minutes.
I Unfortunately Have CVS Caremark Prescription Insurance ?
In December the same CVS got my prescription on the 2nd. On the 22nd I went to the store. Numerous calls were a waste of time. IT WAS NOT READY AND POSSIBLY THAT MEDICATION MIGHT NOT BE IN UNTIL WHEN EVER ?
CVS Caremark was called to fill a mail order prescription, Dec. 23rd, that went well. The CVS Caremark Customer care representative was fantastic. She listened to my story and even called the Bad CVS store, mind you the all happened the next day from me driving physically to the store . CVS CC rep put me on hold and called the store. She care back online and told me that it had been filled. A Miracle? She did state the pharmacist was rude. And when she questioned why I was not called ? They ? had not gotten around to that yet… I went in and picked up my 21 day overdue medication that I am prescribed to take daily ? I told the pharmacist that he was “unprofessional”. I also told him he should be ashamed of himself for the way I had been treated.
He Yelled at me , “YOU’RE DONE, YOU’RE DONE – HE SAID THAT 4 TIMES. THEN STATED HE WOULD NEVER FILL MY PRESCRIPTIONS AGAIN… I TOLD HIM I WOULD NEVER GO BACK THERE.
CVS – FOLLOWED UP 3 TIMES – 2ND PERSON did a sad excuse of an apology.
Third guy Andy, seemed to care. I just took my 2 prescriptions to a different CVS store.
I handed them my driver’s license, my CVS Caremark Prescription card and the two prescriptions. Pharmacist quoted one at $163.60 and the second one at $436.73 = $580.33 not including tax and a week wait to fill the prescription…
I went to Walgreen’s and had them both filled for $128.48 !!! WHAT IS WRONG WITH CVS ? THE MASSES THAT MAKE IT THE NUMBER ONE drugstore CHAIN IN THE U.S. HAVE NOT BEEN ABUSED – YET …
Kathy Edwards says
Store # 4964- Morgan Rd Bessemer, AL
The drugstore has major problems. Average wait in drive through is 15- 20 minutes.
Yesterday I phoned a refill in at 5 AM. At 5:15 PM I waited in line until 5:40 before I was at the window. I ran the bell and waited and waited and waited. The lady behind the counter kept looking my way but never acknowledged me there. Finally I rang the bell again and someone came to help me, just to tell me my order that was phoned in at 5 AM was NOT ready. Service at this drugstore is getting worse and worse to the point I am going to pull all our family medications and move to another drugstore that can get prescriptions ready in a timely manner. Customer service is lacking and they don’t even care.
Yolanda Delgado says
store #5422, located in Fresno, California, off of Peach and Kings Canyon Rd. Needs Help! It needs major improvement’s immediately! My refills on my medications are always late, even though I get your text message alert and a phone to advise me that my medications are ready for pick up. Since this has become an ongoing custom of your drugstore to not be on point, I have always call in advance to make sure my medications are ready, never fails there are always behind… way behind schedule even if I request my refills 5 days prior to running out., I even expedite my medications and there still not ready! You drugstore technicians have stated that they are over 600 medications behind schedule, reasons why, because of corporate changes. They stated that they are under staff for the volume of medications to be taken care of, especially since the flu season was so high this year. In fact this store has very rude staff, severe discrimination on those who have California state insurance ( Cal Viva ), I have witness your drugstore belittle customers because they have Cal viva! Your drugstore staff has stated since Walgreens is no longer accepting Cal Viva member there are know receiving all Cal Viva members who were at the two nearest Walgreens now to your facility. Consultation information is not allowed between certain hours because of drugstore staff personal businesses, which really does not matter since they are never giving consultations either way. Every time I go to pick up my medications your staff is rude, talking, laughing with each other, answering personal phone calls from their personal cellphones, unfortunately it’s obvious that nothing is getting done, so why blame corporate, cal viva members or Walgreens?? Personally if this was my business, my CVS and if i felt that the amount of staff members were accurate on the demands of work flow, I would insure that my customers are getting treated fairly with respect and especially focusing on giving customers their medications on time, not days late or weeks at a time, this can lead to major lawsuit if someone has a stroke, heart attack or death for not getting their medications on time from your facility. Either have more employees work to help deal with the high volume demands or fire your current staff and hiring new employees that are able to keep up with high volume demands.
Peter Enquist says
I purchased one box of 4 Heat wraps with strap….First off the warning for people over 55
is a joke…I tried what the directions told me that DID NOT work so then I tried the product
next to my skin…The result was NO HEAT what so ever it seems that your have a defective
product here…Looking forward to your comments…
Peter Enquist (74 years young)
* Campus Dr
Snyder NY 14226
Your bathroom was so nasty trash can running over poop on commode no towels or toilet seat papers what are ya trying to do make us sick!
Andrea Caracofe says
To whom it may concern,
I recently had my husband to pick up a precription at cvs store # 4621 on Norton Rd Galloway Ohio yesterday. I opened the prescription and noticed that the bottle seemed lighter than what the label said should be inside which was 30 total pills. I counted only 12 so I immediately called and spoke to a woman by the name of Ebony. I told her the situation and she put me on hold. When she came back on the phone she told me she went and counted the pills from where my prescription was taken and there was no overages. She then asked me if I picked up my prescription and I told her I didn’t but it was brought to me with the bag still stapled. She said she would count them again and call back today but I called first thing this morning and still nothing. I am emailing to let you know that you might want to review this matter, I just had major surgery and I am short 18 pain medicines. I Just want someone to know how my experience with this company turned out. Now I get to set here in pain, Thanks! You might want to review whoever filled that presciption, I guarantee you wont see 30 pills go inside the bottle!
Your store on hamilton ave in cincinnati is a joke. They keep saying that my mom is getting her medicine and she is not and several of the store workers are rude. Don’t try to contact the District Manager because that is a joke also. He will call you back and if he doesnt get in touch with you that first call he will not call back again. This store is awful. I think I should them in for fraud.
Margaret Smith says
I smashed my ankle into many pieces Monday night -had surgery Tuesday late afternoon and released form the hospital Wed late about 5 PM 2 scripts were call in to the CVS on Date Palm Dr In Cathedral City I think it’s your store # 9616 We stopped on the way from the hospital to picj up the meds and they hadn’t received anything. The lady my husband spoke with was extremely rude and offensive to him – she said he needed to bring me in the store and he explained I can’t walk and just out of surgery . She was then even ruder and told him he needed to get better info and when she had it he would have to wait at least 30 minutes for anything at all. We left and came home and I called and the Docs re faxed the info then called to verify. I called this morning and spoke with Erma also very curt and rude. They had the info and I offered to give her my info on the phone so she c -could get the stuff ready – no dice she wouldn’t take any info and insists that my husband has to go up there. At that point I asked if she could possible transfer the Rx s to my regular Rite Aid across the street – she was not please but said if they called she could do it. I had Rite Aid call – he said when I asked him to call CVS that it’s a nightmare calling that particular store – anyway the meds are ready now at my regular place Rite Aid . Also your store my husband said is dirty and merchandise not tidy or clean either. I will never be in that location again and if you don’t do something about the management in general and the people in the drugstore dealing with the public you won’t be there for long!! It’s a really disgusting store – as you see I am a vocal person and if service is really good I am just as vocal – your location is horrible!
Tori Cottier says
I am so sick of the store at 202 Grayson Hwy Lawrenceville, GA. I call in my refills n tell them when I want to pick them up n half the time they are not ready n I still have to wait. I call them in a day or 2 in advance. Come on. Get it together. I use to be a drugstore tech for CVS. Maybe I need to hop behind the counter n show them how its done.
Ashland, Ohio Store
While shopping at this store i witnessed the manager i believe his name is Ricky make one of his employees cry as he stood over her telling her she wasnt working hard enough or fast enough for his liking. in my opinion he was harassing and down grading this employee. i will never step foot in this CVS again as long as he is there.
Never using CVS again !!!! Had to go all day without my medication because it took OVER 11 HOURS for them to fill them . Apparently they don’t care about there customers at all . Luckily it wasn’t heart medication or something like that . If you ever get an injured back and are waiting for surgery , try going without your medicines and see how it is .
David Hicks says
Your store’s drugstore in Lehigh Acres Florida has turned into a cesspool of lazy, incompetent people, who you continue to pay! You need to check and see why they don’t answer the drugstore phone for starters. I was there yesterday (Saturday 07 Feb) at 7AM and requested a prespscription for Spriva be transferred from Express Scripts and filled, gave them all my information, and I am in the CVS system by phone number. They told me it would take 24 hours, even though i told them it was an urgent, daily medication, and that express scripts is open 24 hours per day! Today, Sunday, since I had not heard from anybody at CVS, I called them at 11:15 AM – had to wait 5 minutes to speak with someone in the drugstore. So, the woman told me the she had to call Express Scripts to resolve the problem (EXACTLY WHAT I TOLD THE YOUNG WOMAN ON SATURDAY SHE HAD TO DO). This woman was condesending to me on Saturday, and was inferred I did not understand anything and she knew better!. You need to fire this person, and hire somebody that understands that they are dealing with peoples LIVES, and thy are not just working in a retail store selling potato chips! This kind of service at YOUR STORE is exactly why I transferred ALL my MEDS. to Express Scripts. WAKE_UP and fix your personnel problems!!!!!!!
The CVS drugstore On Darrah Lane and Rte 1 in Lawrence Twp NJ is a daily joke!! I have had privacy issues over the last two years with these people as well as they are constantly low staffed! Ex Yesterday~~ I saw a pharmacist I have never seen before and two staff people behing the counter with 16 people standing and fours sitting in the only waiting chairs for scripteswith the Drive Thru window closed~~This isnt the first time! Many elderly were disabled and there was one person at the reigister and customers waited for over two hours! I myself came to pick up three scriptes I was told were ready and ended up leaving with one! The Man working there could only find one! He looked for 10 minutes dor the other two and made an attempt to put the one I did get in the bottle haphazardly and show it to the pharmacist I am wondering if I even got the right pills! Another script I had for refill wish I called in yesterday am at 10am for 1pm was still not available at 4 pm when I went in! Several days before my husband went through the same thing getting a script a Dr called in at 2 pm of which was not available until 9pm/.. Another time I got a script of which was refilled with the wrong medication and was told by the same man that its was “close enough” to what I was getting to the origional! I was allergic to it and thank God I saw the name of the med before I took it or I would be dead! I am very unhappy as well as many other people at this place and will swith my whole family to another reliable drugstore period! What a damn joke this place is!
The experience’s that we have been having lately with CVS is ridiculous.1. The lack of professionalism that your drugstore tech show is out of control. 2. Using old prescriptions when the doctor submitted a new prescription that is different from the old. Combative behavior and the mistake occurred on their end. This has been going on far too long and I have had it. Moving my mother prescriptions to abother company. Praying this experience is different and less stressCVS Cascade Road Atlanta, Ga. really is bad business for your company reputation.
About ready to start going to rite-aid or Walgreen for our medicines. This having to wait 6&7 hours to get my prescriptions is not working for my health , and that’s WHEN they even have our medicines . After being loyal customers for years , we cannot tolerate the incompetent new staff . From messing up prescriptions to even lie to us is not good . Can you please bring back the incredible service we used to get ?
Thanks just what Im doing!!!!
Albert Marnell says
Is the “new CVS business model” to steal?
Even with a 30% off coupon and two hours in the store, I don’t find any real bargains that are worth the money, time or work. At best I get to an average price after a great deal of effort.
I will shop elsewhere.
Lower Your PRICES!
Ed Zachary says
Good move getting rid of the cigarettes. Now how about getting rid of the homeopathic quack cures and fake herbal remedies. You have such a good business selling legitimate health products, why tarnish it with snake oil?
Steve Walther says
I don’t understand why you quit selling cigarettes (and keep bragging about it) while you continue to sell beer and other harder alcohol?? As a matter of fact those who smoke cigarettes ( especially outside) are primarily only hurting themselves but those who buy alcohol from you and over drink tend to injure or kill others. If you are really concerned why not quit selling alcohol??
Beginning of this week I had CVS on portola pkwy in irvine ca fill a prescription for my husband. Not only did they dispense a wrong medication but it was a medication that my husband was allergic to. Thankfully, we noticed the error before he took a 2nd dose. When I called the pharmacist she insisted that it was a generic and therefore ok to take. When I continued to tell her she had dispensed the wrong meds, which would cause severe allergic reactions she wondered why the doctor would prescribe it. Finally I had to take all the bottles over there and make her understand their error. We have trusted CVS 100%. but now I am not that sure. Clearly their records show all his allergies and yet they did not catch their own error.
I just spoke with a wonderful customer service rep from the Product Quality Team, names Elsa. I need to know the active ingredients on your “JUst the basics, All-Purpose Cleaner” and there are NONE. There are warnings about skin, breathing & possible eye irritation, but no listing. Even more interesting is when Elsa looked up the product, she found no more information internally. She has put in a request to contact the supplier for the list of ingredients. She told me to expect a call back from her in a few days. I am amazed that you can sell products with irritation warnings and yet not tell us the ingredients.
Sonya brown says
Hello, I recently came across a store manager of yours asking people to pay her a thousand dollars and she will load 4000 onto a reloadable card. She advertised this on Facebook and even left her number. I was able to screenshot it for you but will need an email to send the picture. Please respond with an email address for me to attach the picture of her comment. This is fraud that you should be aware of.
Adele Aiken says
I don’t know if anyone will see this – I hope someone does. I’ve been a CVS customer for many years, but I’m thinking of changing. My reason for changing is a recent ad that your company is running. I hope I’m mistaken about the ad – please tell if I am. The particular ad that I’m upset about show several “happy” scenes – a child eating ice cream, and other family scenes and then it shows a lesbian couple getting married. Now maybe I just didn’t see what the ad really showed – maybe it wasn’t what it appeared. It was, after all, a very fast shot. I am upset at this because your company is using your ads not just to promote your company but to promote a political objective. Showing a lesbian cople is so unnecessary. I can think of ten or twelve other “happy” photos you could show and tht doesn’t include show a heterosexual marriage. Why us your ad to make such a statement? I’m offended and I really don’t want to do business with a company who is intent on pushing a political objective – no matter what that objective is. So, unless I hear from you telling me I didn’t see the ad clearly, I’ve done my last shopping at your store. I don’t know – maybe you don’t even care about losing long term customers.
Just thought you should be aware (if you don’t already) that 2 of my local CVS stores are falling by the wayside with their customer service! CVS Store #9146 drugstore assistant, Margaret, was exceptionally rude and displayed a negative attitude! I went in [yesterday] to pick up my Rx but was told they were behind and to come back in a couple of hours … upon returning, she informed me that they didn’t have 2 of the 4 Rx’s. I had to request if another store might have these; which she reluctantly called Store #9687 and told the them she would fax over the Rx. She informed me that the wait time would be at least 20 min … when I arrived at the other store they had no knowledge of or seen the Rx. Again, I had to deal with another extremely rude Pharmacist Assistant (I did not get her name … blonde, 30-ish, unclean uniform, somewhat over-weight) who clearly did not want to be bothered. By this time, I left the store in tears! Seeing a trend in their public relations interaction, I will NOT be going back to another CVS since our community has several other local options.
Just thought you should be aware how these people are driving customers AWAY from your business.
Alice Peterson says
This has happened to me three times now. They don’t even have the courtesy to let you know that they don’t have all the scripts, etc. and I’ve never in my life waited so long to return to pick up meds that still weren’t ready. They are by far the worst drugstore I’ve ever dealt with and no one higher up gives a damn. These XXXXXXes need closed down.
Linda Pillar says
I have been a CVS customer for 8 yrs. Recently the customer service in the Milton Florida store has taken a nose dive. It takes over 15 min to get the drugstore to answer the phone. Then they act like I’m a bother. I am moving my business to Walgreens. I understand that the decision to stop selling tobacco products let an impact on budget and they have cut hours. This is no excuse for customer service to be so poor. They need to call is customer abuse now. My business and my money is out the door!
LOVE my local Wabash, IN CVS drugstore!! They are always quick and friendly. One cashier loves to buy with coupons and her discount and resale on FB sites, but just won’t buy anything except prescriptions when she is working. Not letting one bad apple destroy my image of the remainder of the store. BUT CVS/CAREMARK insurance is a completely different story!!!! My son is on an expensive A.D.D. medicine and when I went to get it filled on Friday I was told that it needed a prior authorization. What????? We went through several weeks of hell to get it filled the first time, but it works well for him. He has taken his last dose today; not sure how he is to work his 12 hour shifts this week. WHY were we not notified by January 1st that a new prior authorization was going to be required??? Now they are saying it is the fault of the Dr’s office because they haven’t sent the paperwork yet. Sorry, they are busy also and can’t drop everything because the insurance didn’t notify us earlier. What if this was heart medicine?? So very unhappy with the insurance end of this company!!! Maybe we should take his prescription across the street to Walgreens to have it filled from now on…..at least no additional profit for the corporation.
Cindy Shapiro says
Your store #791 is buying up the property adjacent to their current location to expand their current store. They will be replacing a reverend community space, the Flourtown Farmer’s Market and a neighborhood dry cleaners. I listened to your comment on the news report this past week and it stated that this was between the owner of the space and CVS. Well, I respectfully disagree with you. You are attempting to disband a community gem for what…to have more shelves in your store? To make more money for the CVS corporation? If you were truly a community concerned company, you would see that we don’t need a “bigger” CVS in our small town at the expense of our local community farmer’s market. You would see that there is overwhelming response for you to take into consideration the needs and wishes of the community and not to be selfish for your benefit. The honorable thing for CVS to do, since they already acquired the building space, is to continue to rent the building to the venders of our Farmer’s Market and respect and maintain goodwill with the surrounding community. I for one will have no problem driving down the road a short way to get ALL my drugstore needs at Walgreens and I hope many other people will do the same if you choose to go through with your plans. I am disappointed that your company, which I have loyally supported for all of my adult life, would choose your needs over and above the wishes of the surrounding community whether it was financially beneficial for you or not. I can’t imagine that the CVS store #791 doesn’t do well just the way it is. YOUR IMPEDING DECISION IS NEITHER HONORABLE OR ADMIRABLE! DO THE RIGHT THING CVS…
Rachel Cain Halligan says
ATTENTION!!! BEWARE OF CVS drugstore IN ARAB, ALABAMA!!!!
I have had ENOUGH!!! I am tired of doctors, pharmacists and pharmaceutical companies making costly, damaging, life altering and even DEADLY mistakes!!! As you all know…I have been through HELL because of a “doctor” who misdiagnosed me, treated me with deadly medications/weekly treatments and a body maiming surgery. I had to travel to St Louis to have this pelvic mesh removed from my body that had caused an obstruction through my urethra and bladder and had eroded into my vagina because there are only two surgeons in this country that can successfully fully remove this toxic XXXXX from my body. I get back from St Louis and the surgeon sent my prescriptions by Escript to CVS in ARAB, AL.
My daughter picked my prescriptions up and one of them was for an Estrogen vaginal cream called Premarin. My surgeon prescribed me to take 1 gram vaginally on Monday, Wednesday and Friday. CVS in ARAB, AL put on my prescription for me to insert 1 APPLICATOR FULL on Monday, Wednesday and Friday. So, CVS in ARAB, AL had me taking nearly four times the amount I was prescribed to take by my surgeon!!! I have been nuts the past two weeks from my hormones out of control! I had to go to the doctor and have labwork done because my lymph nodes had swollen up, my breasts hurt, I was crying at the “drop of a hat”, my heart has been racing, anxiety through the roof and NOW I know WHY!!!!! Another XXXXX up by medical “professionals” who are supposed to be taking care of us and NOT hearding us through like cattle!!!
Needless to say…I am waiting on someone from CVS in ARAB, AL corporate to contact me. I am pissed and I have had enough! It is time to fight back now!!!!
Moral of the story: TRUST NOONE!!! QUESTION EVERYTHING!!! CHECK AND DOUBLE CHECK ALL MEDICATIONS!!! MAKE YOUR DOCTOR GIVE YOU HANDWRITTEN OR TYPED PRESCRIPTIONS INSTEAD OF ESCRIPTING SO YOU KNOW WHAT YOU ARE SUPPOSED TO GET BECAUSE PHARMACIES ARE SCREWING UP!!!!
Tracy Thompson says
before Christmas I ordered 2 photo blankets, I have already picked them up and gave them as Christmas gifts on Christmas day…every week since then, cvs’s automated call system calls my cell phone to tell me that my order in the photo shop is ready for pick up. I asked the sales clerk if theres something there in my name that I don’t know about…he said no. so I would like the phone calls to stop please…thank you
CVS in Ferry Road in Doylestown does not follow up or give good customer service. Have had to order the same prescription twice and still no follow up or information as to why I do not have the item that I need. I have left my phone number and name 3 times with the drugstore. The first time I ordered they said product would be in the store next day. 3 day later no product. Ordered it again. Now another 3 days and no product. Put on hold for over 10 minutes and then told I am not as important as the other people calling into the drugstore. Time to switch to another drugstore!!!!!
james neese says
Would you please explain why your customer survey ask for the 17 numbers on the survey when you only print 16 numbers on the receipt? Is this the reason there is no one to answer the phone at your corp office? I can’t see how my insurance provider selected you to give me a discount on some of my prescriptions when you can’t even get that correct. Yes,I’ll go back to Walgreen’s unless I get an answer to this uinquiry.
Jeffrey bloking says
It sure would be nice of the pharmacist in Cheshire ct.to stop acting like they know more than my doctor and stop treating me like a piece of XXXXX with their dirty looks when I go to fill my prescription, never had a problem in Middletown in fact that’s why I sometimes use Cvs. My medical condition is not their business filling my order is.one more try tomorrow and any XXXXX I will only use rite-aide
Jeffrey bloking says
Today was great at store 2502 the pharmacist was kind and helpful, the other store never ever. If I can complain I can surely praise. And today was praise
YOU THINK RETAIL CVS IS ROTTEN SERVICE. NEVER TRY MAIL ORDER CVS CAREMARK SPECIALTY drugstore, UNLESS YOU WANT TO WAIT 3 MONTHS FOR YOUR MEDICATION TO BE SENT. WE ARE TALKING TRANSPLANT DRUGS, CHEMO DRUGS AND BREATHING MEDICATIONS, MULTIPLE SCLEROSIS MEDICATIONS. YES AND YOU WILL WAIT 3 MONTHS, TILL YOUR INSURANCE IS VERIFIED AND THEN THEY CALL YOU BACK AND WANT A METHOD OF PAYMENT BEFORE ANY MED IS SHIPPED, AND WHEN THEY HAVE THE TIME IF IT IS TO GO TO YOUR DOCTORS OFFICE THEY CALL TO AUTHORIZE SHIPMENT. I THINK THIS COMPANY BIT OFF MORE THAN THEY CAN CHEW, AND IF WORKING CONDITIONS WEREN’T SO HORRID, AND MISMANAGED, THEY CAN’T KEEP EMPLOYEES BECAUSE OF THE WORKING CONDITIONS. DOES ANYBODY EVER READ THESE, ALL THEY SEE IS DOLLAR SIGNS AND MAKING MORE MONEY,THEY DONT CARE ABOUT THE PATIENTS, THEIR SLOGAN SHOULD BE “SHOW ME THE MONEY”
I called my son’s prescriptions in at 3:45 in the afternoon. Im here now for pickup at 6:25 in the evening and they are FULLY staffed with 5/6 pharmacists and assistants combined. I was told my sons meds are ready but they are not bagged, it will be another 15 minutes. REALLY!!!! you have to be kidding me. My son takes 3 breathing treatments a day and he needs those TIME ON TARGET. This is the location in Rock Hill, SC. Lets see how fast someone sees this comment and responds. Im taking my complaint higher. This is unacceptable.
Sally Russell says
This CVS drugstore# 5483 this drugstore is not one anyone should have to deal with. I am so disappointed with this drugstore, I just can’t write anymore. don’t get sick with the flu or any other sickness, CVS in Van Nuy , California is not the drugstore you will want.
Stephanie Rose says
Several years ago I quit dealing with CVS, Just started going back this past fall. My Great Grandson gave me a shopping list , a few things he wanted from Santa,Tarangela, the big spiter, CVS had a remote controll one . as I put it in my closet I was looking at it and 2 legs were broken off it. After Christmas I took it back, well I could not find my reciept . So after paying 20.00 for this thing they gave me back 10.00. So I’m done with them again.
I want to sing praises to Jessica and the staff at the CVS on Cedar Lane in Teaneck, NJ (the one with the drive through). On 12/31/14 I was running late to a dinner date with my husband for our Wedding Anniversary. I ran into the store to get him a card and small gift. After purchasing my gift I went to my car to arrange it and I couldn’t get the tag off he box. I walked back in the store and Asked for help. The clerk in the front called Jessica and she and Mei came out and found a scrapper and got the tag off. They were so kind and patient with me and my silly request.
I have to say Jessica is always helpful. She always says hello, and offers to help each time I go in. There are two other CVS ‘s in my town but this one really shines:)
Jessica thank you so much!! Happy New Year!
Here’s to a sweet young girl who takes her job very seriously!
mark struman says
DO I NEED A LAWYER !!! ARE YOU A LAWYER ?
THE ABUSE I HAVE ENDURED AT A DESRBORN CVS IS BEYOND BELIEF. I NEED TO ATTEMPT TO GET TWO EXISTING REFILLABLE PRESCRIPTIONS OUT OF THAT STORE.
ON DECEMBER 23 I WENT TO GET MY MEDICINE THAT THE PRESCRIPTION WAS DROPPED OFF ON DECEMBER FIFTH. THIS IS THE SECOND TIME HAVING A PRESCRIPTION IN THAT STORE FOR CLOSE TO 3 WEEKS.
I CALLED CVS CAREMARK TO HELP ME.
THEY STEPPED UP AND CONTACTED THE STORE WHILE I WAS PUT ON N HOLD. GUESS WHAT 18 DAYS AFTER I TOOK PRESCRIPTION IN , IT WAS FILLED. NO CALLS.
I SPOKE WITH THAT STORE ON THE 22ND, PRESCRIPTION MEDICINE WAS ALEDGEDLY ORDERED BUT NOT IN. CLERK WENT ON TO SPEAK OF ANY FUTURE CHANCE OF MEDICINE EVEN BEING DELIVERED BEFORE THE END OF THE YEAR.
I IMMEDIATELY WENT IN TO GET MY MEDICINE. I TOLD THE PHARMACIST THAT HE WAS UNPROFESSIONAL AND THAT HE SHOULD BE ASHAMED OF HIMSELF FOR THE WAY I WAS TREATED. HE TOLD ME “YOU ARE DONE” , “I WILL NEVER FILL YOUR PRESCRIPTIONS AGAIN”. I REPLIED THAT IS NOT A CONCERN, BECAUSE I WOULD NEVER STEP INTO ANY CVS EVER AGAIN… THAT VINDICTIVE HATER HAD THE AUDACY TO WISH ME A MERRY CHRISTMAS AND GRINNED LIKE HE WAS SOME ARROGANT LORD OF THE STORE. AT THIS POINT I HAVE MY CELL PHONE OUT AND AM CALLING CVS CAREMARK. DECIDING NOT TO MAKE A HORRIFIC EXPERIENCE EVEN WORSE I LEFT. I WAS STILL ON HOLD WITH CVS CAREMARK. 28 MINUTES AND 53 SECONDS I GOT A LIVE PERSON ON THE PHONE. THEY GRACIOUSLY PASSED THE BUCK… STUCK ME WITH ANOTHER PHONE NUMBER TO CALL.
I HAVE HAD AN ISSUE OVER A MONTH EARLIER WITH WORSE RESULTS. AFTER 3 WEEKS I WENT INTO SAME STORE TO PICK UP MY PRESCRIPTION. THE COMPUTER SAID IT WAS FULL, THEY LOOKED THROUGH ALL ALHABETICAL BINS TO NO AVAIL. THEN DECIDED THAT IT WAS NOT FILLED. I CALLED MY DOCTOR’S CELL NUMBER – HE NEVER POCKED IP. I LEFT HIM DETAILED MESSAGES. I FINALLY ASKED AND GOT MY PHYSICAL PRESCRIPTION PAPER FROM CLERK. THEY INFORMED ME THAT MY MEDICINE ORDER WOULD BE “CANCELLED” ??? WHY WOULD THAT MATTER AFTER WAITING OVER 3 WEEKS?
I TOOK THE PRESCRIPTION TO THE WALGREEN drugstore. THEY FILLED IT WHILE I WAITED.I WAS AND HAD BEEN OUT OF THAT MEDICINE THAT I AM PRESCRIBED TO TAKE MANY TIMES PER DAY. IT COST ME ABOUT $30 MORE TO FILL AT WALGREENS THAN CVS.
MY PROBLEM IS NOW I HAVE 2 RENEWABLE PRESCRIPTIONS STILL AT THAT CVS FROM HELL. HOW DO I KNOW THAT THEY WILL RELEASE THE PRESCRIPTIONS TO WALGREENS?
IF ANY OF MY RIGHTS AS A CUSTOMER HAVE BEEN VIOLATED AND OR IF THAT DEADBEAT PHARMACIST VILOATED ANY LAWS OR MY RIGHTS AS A CUSTOMER – I WANT TO FILE A COMPLAINT AND DO WHATEVER I CAN TO STOP HIM FROM ABUSING ANYONE ELSE IN THE FUTURE.
ANYONE HAVE ANY SIMILAR ABUSIVE EXPERIENCES, KNOWLEDGE AND ADVICE ON WHAT TO DO ? I CANNOT BELIEVE THAT I WAS TREATED SO HORRIBLY. I WILL NEVER STEP INTO A CVS STORE AGAIN. IT WAS A $115 PRESRIPTION. I CAN NOT RUN THE CVS COMPANY INTO THE GROUND ENOUGH – BUT I DOING MY BEST TO SHARE MY EXPERIENCE.
I WILL NEVER ALLOW MYSELF TO BE TREATED LIKE THAT AGAIN. IF CVS HAD ANY CONSCIOUS THEY WOULD FIRE THAT DEADBEAT IMMEDIATELY AND VIDEOTAPE HIS DIMISSAL AND SEND ME A VIDEO DVD… I STILL WILL NEVER WALK INTO A CVS STORE.
UNFORTUNEATELY I HAVE PRESCRIPTION COVERAGE THROUGH CVS CAREMARK.
THEY CAN MAIL MEDICINE AND WHAT THEY CANNOT I WILL GET FROM WALGREENS.
Oh. My. Gosh. Calm down and relax. You and customers like you are so annoying. You’re so melodramatic and I can tell you love drama. Have some respect for yourself and stop making a scene and bothering these people. There’s probably a good explanation to all that but you just refused to listen because you didn’t hear what you want to hear. Shut the F up, become a pharmacist and fill your own prescription. It’s probably never been called in by the doctor and the doctors just lie and blame it on pharmacies because the secretaries at the doctor’s office don’t do XXXXX. Merry Christmas
Yes, I am in a very similar mess with the CVS in West Baden, Indiana.
DO YOURSELF A FAVOR AND NEVER WALK INTO CVS IN BELLPORT, AT LEAST…. I have used this store for many many years for family member that was critically sick.
Anyone had problem with Danielle Portuese of the Bellport NY CVS please list it. I’m a RN with almost 30 plus years of experience. Slandered by her and called the police on me because she and her drugstore error at getting my prescription filled 11/21 to 12/17.
I have been threatened by her and Corporate presidents office refuses to address the abuse. All the video tapes in the store would prove her abuse and my prescription thrown at me. her filling scripts while on the telephone how many errors does she make doing this?
11/21/2014 I brought in a prescription for Lyricia and 12/17/2014, still have not gotten. Stated they called my doctor 7-8 times my doctor says that’s a lie. Their own records show 2 times they called doctors office. Refuse reason and later told it was because it was a No fault prescription and needed that information, but never called the client/ patient. Later told the police I threatened her that I did not but anyone can lie, look at the the store taping and it proves the abuse. I am refused the rights to meet with the local Suffolk County Supervisor to prove my case. CVS could careless about the public in general..
I was told I was a narcotic abuser, they error and screw up and I’m the abuser. Corporate says the pharmacist has 100% rights and patient/client has none. They totally told me today they will not respond to me in writing as to my complaint. NOTHING.
It is a total lie, but corporate could careless about the client 11/21/2014 I had a prescription for 90 Valium and 60 Percocet, 12/17/2014 I still have 82 valium and 44 Percocet left as per a local drugstore and Walgreens pharmacist. I brought the prescription to east Patchogue to prove the number of pills I had left and that I don’t even use them because I’m afraid of addiction. CVS Bellport LI NY Danielle called the police and threatened me to the police and lied. All is on their video tapes and telephone calls to corporate but refuse to address the abuse. They stated today Lisa the supervisor of president Larry Merlo’s office that they will do nothing and do not care.
legal office refuses to speak to me as to the slander, police called and out right lies. CVS no one should go to. In the past 2 years I have gotten 12 prescriptions, two from their NP staff for shingles, two from Stony Brook Univ ER, and one from Brookhaven Memorial Hospital ER after major burning pain and possible shingles and a hit and run accident 9/16/2014. that where I was told to get off Long Island and see a Columbia/Pres Hospital for a quality doctor for extreme post concussion syndrome that he felt was CTE. I now have extreme fibromyligia and possible MS. Extreme spinal issues and us almost nothing in medications other than Tylenol and Motrin with therapeutic Massage therapy to deal with the extreme pain. She even trashed me to my Internal Medical doctor and Insurance adjuster.
CVS stated clearly today on speaker phone that I will get no response to any of my comment and they will do nothing. I will call NYS department of Education and Professional conduct and report the complete situation. CVS each store has it’s own License so they don’t care if you make a comment. They have a full staff of attorneys but the public is refused to have the rights to receive Tapes of everything that happened in the store or when you went to another local CVS to request they count the pills. The police walked me out and told me if enter any store through out US I would be arrested.
I called the NYS attorney General office and they said they have something on line for drugstore’s or doctor to check drug abuse ISTOP but the public is not allowed there own information. TOLD TO ADDRESS CVS because they have there own website in stores thru USA to slander clients.. That the public and attorney general can’t get that information. Do I have to sue in order to get justice and not have my reputation slandered. I rarely us medication for the extreme pain but I guess the pharmacist now super seeds the doctors orders. I only us Bellport drugstore and no other one so they have a list of every medication I take and extremely limited.. Want the complete list I will publish it to prove the abuse.
CVS drugstore and corporation is completely out of control. This is trhe honest to GOD truth and abuse that they refuse to look into.
Anna Witte says
I am so disgusted how I was treated at the Leland nc location. We went to minute clinic and my kids got tested for the flu. The flu test came out positive. So went and got meds and they took advantage of me extra 400 dollars. The drugstore guy name William HICKMAN never mentioned the liguad meds were dbl the price. I am so disgusted that he wouldn’t mention it. I could have gone Wal-Mart and saved 400 bucks. I don’t understand why the pharmancy guy wouldn’t mention it. This was a night mare service. I guess you can’t even trust the pharmacist not take advantage of you.
I have been a customer of the Danville, KY CVS Store for several years. The drugstore is severely understaffed and is desperate need of additional employees. I dropped a prescription off on 12-16, was told it would take 2 hours. I returned the following day, the 17th, and only one prescription was ready. I overheard a clerk call some and state that they were in “crisis mode”, and that they had 18 pages left to fill, the lobby was full (I counted 21 people waiting to pick up their medicine), and that she was leaving in 9 minutes. I heard several remarks from the customers waiting in line, that they were going to have to change stores, and that they all hoped Walgreens would be coming soon. The staff here are as helpful as they can be, but you can only do so much with so little.
I recently went to purchase insulin for my dog at your Centereach, NY store. I am appalled at the price for the insulin compared to Walmart’s price.
How does CVS have the nerve to charge $137 dollars a bottle when Walmart’s price is $24.99?
Can someone please explain this to me!
Because God knows what kind of low quality stuff Wal-Mart is giving you.
Okay, I’m really confused and am getting a little frustrated – here’s the dilemma. Every CVS store I go to the coupon policy is different. I like to prepare before I go to any store. I write my list of things I need to get and current deals that are running at the store I go to. (And yes, I am a coupon-a-holic.) I have been told by every CVS employer something different. Some say CVS coupons are always excepted even if they are expired. Other employees say only 30 days after the expiration date only to find other employees say “Oh I’m sorry but the expiration date on the coupon has already expired.” It’s hard to plan ahead of time and save money too when I have no idea what every employee’s coupon policy is in each store. Can every store PLEASE stick to the same rule for each coupon? I feel that the times the employee says they will honor the CVS coupon no matter what the date on the coupon says is the best way (of course) because I am more likely to shop at CVS and use those coupons. Plus, the employee’s say they abide by the “No Expired Coupon” policy is because it keeps the customer coming back. Can Corporate please set this straight? I just want it to be the same at every store, with every employee there saying the same thing. Email me back a response whenever you can please.
Today my husband received a phone call from your corporate headquarters in RI. The woman asked about a prescription that he has been taking for years for his cholesterol. Other than trying to get the script refilled, I can see no other reason why anyone would call and ask personal information. We normally get refill calls from our local CVS about refill reminders which is fine. Why are we now getting these strange calls from CVS. I am quite angry and annoyed because healthcare has become very intrusive all together, now this. I would like an explanation please.
CVS CORP. PRESIDENT LINE says you have no rights to know or get a response to any question, even if it’s sent certified. The legal department also refuses to address major threats. Bellport LI NY never filed a doctors prescription and had no reason other than their errors so they threaten you. Corporate says they have 100% rights and the client has none. Your doctors orders mean nothing to them.
You are even refused the rights to meet with the local Supervisor. You have no rights.. I had the police called on me and 100% I did not one thing. I am a medical professional RN critically sick and no one I know will use CVS again and I will not stop telling my story of abuse.
I don’t even drink and have never used a illegal drug and don’t use even the ones given to me because I’m so afraid of medications.
Mary Fletcher says
As a cvs customer for approx 43 years I am disgusted with Corporate and the Managers that allow such abuses of store clerks who work hard to do the best that they can do to keep you all Happy and rich! With the Holidays upon us I recently visited 4 of your stores in Woonsocket ,N.Smithfield ,Bellingham and Blackstone looking for special Hallmark ornaments for gifts and in each store I had no luck but in my travels I found especially the NEW Bellingham store and N.Smithfield stores very understaffed. In one store the clerk not only had to wait on customers ringing them out but also work the photo area and help work the computers for the printing of photos….Some customers in all the listed store were abusive and inpatient …some of the clerks also stock shelves in between and were alone doing it all. I witnessed this first hand and feel these are mostly young people who are doing the best job anyone could do and it looks like CVS could care less about them. I also saw people shoplift and I was not going to be the hero or expect a person who is already doing the job of 3 people to try to stop them, This abuse by CVS needs to be addressed or I know I will take my business of 43 years elsewhere…Show your employees some appreciation and respect..and your Customers
Mary Fletcher says
Why hasn’t my complaint been responded to? This is not a good way to run your monolopy! I’m sure we can always go to Walgreens and Rire Aid and Walmart to take our businesses to !!! And many more.
I have never been treated or spoken to so unprofessionally. The drugstore staff at 66 High Ridge Road in Stamford Connecticut is not only rude but cannot grasp the realm of their job. They should all be let go and new staff hired that can actually do what they have to and should do. They have continually filled medication wrong for my grandson. Instead of owning up to their mistakes, they choose to be rude, nasty and belligerent. I just pray that they don’t hurt someone or worse due to their negligence!!!!!!!!
Thank you for taking a stand to quit selling cigarettes. I commend CVS!
Bonnie, it is good that CVS stopped sell cigarettes, but they still sell alcohol, and it destroys more lives, and families than cigarettes will ever do. Why don’t they stop selling alcohol?? Money, money, money. They probably make more money on alcohol than they do prescriptions. They are hypocrites of the first degree. Glad that I don’t shop with them.
John Loving says
CVS is screwing my wife, we had a garnishment in 2009, and filed bk and got it dismissed now in 2014, cvs has decided that it thinks it should start taking the money out of my wifes check. Never mind that our lawyers have told them to stop, that the collection was cancelled, but the original collection company, and the LASD has also contacted HR and told them to stop collections because its a closed case. However, cvs feels that they can do whatever they want, and has already taken 1000.00 out of her checks. And to make it even worse, hers is the only income, since I am disabled, and still fighting with ssi.
Bill Clinton says
It’s bad enough they’re taking money out of your wife’s check. But, now they’re screwing your wife? That’s your job. Perhaps they’re screwing your wife in lieu of monetary payment.
Terry boyle says
Do you need snow shovelers at your properties around the Boston area? We also do full service snow removal Thank you, Terry
You state you’ve taking out cigarettes out of your stores to help make people healthier!
Cigs do not cause accidents.
Alcohol does… When will you take alcohol out of your stores!!!!!
This would make More sense than cigs!!