UPS Corporate Office - Corporate Offices & Headquarters

UPS Corporate Office

UPS Corporate Office Address

United Parcel Service, Inc.
55 Glenlake Pkwy NE
Atlanta, GA 30328

Contact UPS

Phone Number: (404) 828-6000
Fax Number: (404) 828-7666
Website: http://www.ups.com
Email: Email UPS

Executives

CEO: D. Scott Davis
CFO: Kurt P. Kuehn
COO: David P. Abney

UPS History

The United Parcel Service, more commonly known as UPS, was founded in 1907 by James Casey in Seattle, Washington.  The company was originally known as the American Messenger Company.

In 1913, the company purchased their first delivery car, a Ford Model-T.  The company merges with another delivery company and becomes Merchants Parcel Delivery.

In 1919, the name United Parcel Service is adopted.

In 1930, service begins in New York City.  The company headquarters are moved to NYC soon after.

In 1988, UPS Airlines is launched.  In 1991, the UPS corporate office is moved to Atlanta, Georgia.

In 1999, the company goes public on the NYSE under symbol UPS.  In 2001, the company acquired Mail Boxes Etc and the UPS Stores is introduced 2 years later.

UPS currently delivers over 15 million packages per day in 220 countries worldwide.

 

 

{ 168 comments… read them below or add one }

William Hinson March 4, 2017 at 12:06 pm

teamsuper73 at yahoo.com

I had tickets to an event that have been showing as on the truck for 2 days. Then the driver says the package was refused…..not true. Call the 800# and was told my package was at local customer service center and I could pick them up on 3/4/17. Well the local customer service center does not have a local #, just the 800#. I wait on hold and give the lady my tracking # and case#, that’s when she tells me that the customer service center is closed today and that the package is in Tennessee! Was told last night that the package was 15 minutes away from me in Atlanta!?!? I asked the lady if there was someone or someway to speak to someone locally at the center and she told me that she was in Central America and was unable to give me local contact information because of security reasons! I was told that someone would contact me on Monday, 3/6/17…….tickets were for Sunday, 3/5/17. Bad moves all the way around UPS! I get to miss an event because your staff can’t do their jobs!

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Jones March 3, 2017 at 8:49 pm

Ups need to learn how to treat their customer with respect. The managers need to go back to training class and learn how to help customers better than what they are doing. I am going to call yhe corporate office of ups on Monday morning to tell them about the poor service i got today

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kevin January 24, 2017 at 10:24 am

juat walked out of a UPS store in Pompano Beach ! pissed there was a senior citizen trying to ship 4 little toy cars to his grandson . they wanted amost 90.00 to ship with packing ! i suggested that his options were to eithier pay that price or try some place else like the post office – well the sales clerk came out of the side of her neck nasty and rude ! when i was only trying to be help full ! She ( sales clerk ) got mad said i was tring to take buisness away ! from UPS ! ARE YOU KIDDING A world wide company ! and their worried about 90.00 ! im or now was a regular customer ! NEVER AGAIN !

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Jacky Schultz January 19, 2017 at 6:01 pm

I AGREE 100 PERCENT. THEY LOST MY MONEY ORDER FOR MY RENT. HAD SENT IT OVER NIGHT ONLY HAD TO GO 10 MILES AWAY, AND AFTER DAY 3 OF IT NOT BEING DELIVERED I STARTED MY CLAIM TAKES 8 DAYS SUPPOSEDLY, BUT TODAY IS DAY 9 AND THEY WON’T RETURN MY CALLS AND EVEN SAID THEY HADNT MADE CONTACT CAUSE THEY DIDNT HAVE MY INFO AND ASKED ME TO PROVIDE MY FULL NAME, WITH SPELLING, AND MY #, OF WHICH I GAVE THEM THIS EVERY DAY DURING EACH OF MY CALLS TO CHECK ON THE STATUS OF MY PACKAGE SINCE THE CLAIM STARTED. THEY WONT EVEN CALL ME BACK LET ALONE REFUND ME THE $10 I PAID TO HAVE THEM LOOSE IT. THEN GET CHARGED ADDITIONAL LATE FEE + EVICTION AND SOON TO BE ROOM AND BOARD COST IF IM LUCKY ENOUGH TO SCRAP UP HOTEL CASH.

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Alexis Robinson January 6, 2017 at 7:16 pm

EVERYBODY SHOULD FILE A LAWSUIT AGAINST UPS! IF WE ALL SUE THEM WE WILL CATCH THEIR ATTENTION AND WE WILL RECIEVE WHAT WE DESERVE. I’m not asking ups for millions of dollars I’m simply asking them to reimburse me with the value of my package since they admitted that my package being lost was due to their mistake but they can’t even give me that. Next week I’m going down to the news station and letting the public know what ups has done to me and my family.

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Jacky Schultz January 19, 2017 at 5:42 pm

I AGREE 100 PERCENT. THEY LOST THE MONEY ORDER FOR MY RENT. HAD SENT OVER NIGHT ONLY HAD TO GO 10 MILES AWAY, AND NOTHING. THET WONT EVEN CALL ME BACK LET ALONE REFUND ME THE $10 I PAID TO HAVE TGEM LOOSE IT. IM A SINGLE MOM AND BEING EVICTED. NONE OF THESE F-ERS CARE TO EVEN APPOLIGIZE OR TO LET ME SPEACK TO A SUPERVISOR! I LITERALLY HAVE NO WHERE TO TURN.

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Alexis Robinson January 6, 2017 at 3:34 pm

UPS has lost over $3,500 of me and my family’s person items. On November 17th 2016 my package was wrongfully delivered to an incorrect address. I’ve talked to over 50 of UPS customer service representative, the claims department and the investigation line and they all told me that my address was redirected to the correct address. I definitely provided the correct address, even have a picture of the tag that was on the box. UPS changed the address without my consent. Me and my family moved from California all the way to New York.. our whole life was in that package. My husband collects Jordan sneakers for himself and my daughters, in the. Oz there was 8 pair of sneakers which ran from $250-$400 each. I am a makeup artist and I had tons of brand new high quality makeup. Not to mention BIRTH CERTIFICATES, HIGH SCHOOL DIPLOMAS, 2 YEARS OF TAX REFUND PAPERS, MARRIAGE LICENSE, HOSPITAL RECORDS along with my daughters toys, and irreplaceable pictures that I no longer have access to. I’m devastated because literally our whole life was in this package.. it weighed 108lbs and was big enough for a driver to know not too leave in front of door without signature. UPS is giving me the run around and keeps telling me that there needs to me an investigation. They have done 3 damn investigations and still won’t let me file a claim. Finally today I decided to call again and “Brenda” in the claims department told me that they could only reimburse me with a total of $100 but because the package hasn’t been paid for and it’s about $85 I would only be able to receive $15. Are you kidding me? I would care if it was a small package but my family’s life was was in that box. Me my husband and my kids are all at sake for identity theft but still ups doesn’t care. This is wrong. UPS made a mistake and don’t want to take fault for it. This is not over.. until I receive what I deserve! If anybody is going through something similar please email me abarreto2015 at yahoo.com

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Gwendolyn January 5, 2017 at 9:40 pm

I am having a serious problem with my delivery. First of all, on December 24, 2016, driver lied and said that he delivered my package. No package at my home or driver on that day. So, I called the bank that issued my package and the bank sent another one on January 3, 2017 and it was suppose to be delivered on January 4, 2017, when I woke on January 4, 2017, I received an email stating that the delivery date changed to January 5, 2017–Deliver time WOULD BE THE END OF DAY–NO TIME STATED. I waited all day long and was working on the computer and a message popped up stating the My package had be delivered and was at the front door. So I ran to the front door, because my package needed a signature, should not have been left at the front door in the first place. So, I know for sure it is the DRIVER stealing my mail. He is very clever.
Please help, I will notify the Bank.

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Galina January 4, 2017 at 12:05 pm

Your idiots drivers refuse to deliver packages in correct manners, they never knocks, nor ring any door bells of the customers, they just place the information sticker on the front door, that they were there with delivery attempt, while no one actually knows that they were there, as they do not ring the door bell, nor knock! Then they quietly chase off, and after 3 attamps they ship package back, so no one can receive any mail! Your phone and fax number inaccurate and faults numbers presented on the website. YOU MUST CHANGE THEM ASAP, AS YOU MUST CHANGE OF WAY TO DELIVER THE PACKAGES!

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Josephine Schmitt December 30, 2016 at 10:31 am

Children are waiting for Santa to deliver the gifts….

I was told that the packages is in the facilities at the Edison NJ location. I went there 3 times and i was told that its in the building but they have not put a “sticker” on there yet. I’ve called customer services numerous times and they told me that its on hold for me to pick them up and i can go there at anytime. I got a hold of a number at the Edison location and spoke to a woman named CARLA JOHNSON and she was so RUDE and Obnoxious and VERY UNPROFESSIONAL and was not very helpful AT ALL!!! Her response to me that the packages are in a trailer and that they can’t get to it…I told her “how did that become my problem”…I paid for the packages to be delivered and its MY problem that they can’t get to it…UNACCEPTABLE!!

How do i explain to my children that their gifts from “santa” is being held captive at the Edison NJ location??????

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RUSSELL Farr December 5, 2016 at 1:54 am

I am a mechanic at slic 4575 I was directed to file a complaint to the corporate office. I have a issue with a bully supervisor a few years ago this supervisor Noah Akins let me go without heat until my regular supervisor got back form medical vacation. Now he is one of the only two supervisors over what they call hillside. My other supervisor just quit or retired now before he retired Noah called asking questions about my pmi forms in which I texted my supervisor about it and ask the other mechanics if Noah called them about their forms all reply no . I am now getting a letter and a day off on my record which is strange I am getting the day off put on my record but have to work it which to me falsely a document. Since my supervisor is gone as of the 2nd of December now besides all of that Noah is harnessing about my overtime in which my other supervisor made me work as in his words he got tired of the center supervisors calling him about me red tagging vehicles not having time to repair the pkg cars now going thru my time cards why I did this or that calling me a lair to now harassing me about how I answering the phone so when I call another center they don’t answer the phone the way he told me to I ask if he corrected them they say no. What I see he is retaliating against me because of submitting a open door policy . Then I found out that Noah was a preload supervisor and had trouble with harassing the employees and had to switch to a maintaince supervisor also not only that I found out he is or has harassed mechanics from other centers. I have to deal with no heat cussing over the phone even to his meddling into my job causing service failures of trailers leaving the lot after I had arranged for a wrecker telling me to cancel them. After working for UPS and knowing the history I wonder how the founding fathers would feel that their is a supervisor that would let a employee freeze, cuss and vulgar language over the phone falsely records constantly lying to the employee also one last thing Noah bring past issues up that has been resolved by my last supervisor to the present.

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KIM November 29, 2016 at 1:48 pm

I LIVE IN HOUSTON TEXAS, THE UPS DRIVER IS THE ONE STEALING THE PACAKGES. AFTER RECEIVNG AN ALERT THAT MY PACKAGE WAS DELIVERED I CALLED TOLET THEM KNOW THAT NO DRIVER EVER SHOWED UP. HE SCAN IN THE PACAKAGE AS IF HE DELIVERED IT, BUT LITTLE DID HE KNOW I WAS HOME AT THE TIME HE SAY HE LEFT IT AT THE DOOR, SITTING ON MY PORCH. FIRST OF ALL HE HAS TO COME THROUGH THE GATE TO GET TO THE DOOR (1ST LIE) AND CAMERAS FROM NEIGHBORS HOME SHOW THAT THERE WAS NO UPS TRUCK OR DRIVER NEAR AT THE TIME HE SAID HE MADE THE DELIVERY. AFTER CALLING AND SPEAKIN TO SEVERALY CSR’S I WAS TOLD TO CONTACT THE SELLER. THE SELLER SENT THE PACKAGE, THEY DID WHAT THEY WAS SUPPOSED TO DO. IT WAS UPS DRIVER WHO STOLE THE PACAKGE. NO ONE EVER RETURNED MY CALL. WELL A FEW DAYS LATER I SAW THE DRIVER ONLY HE WAS PUTTING PACKAGES INTO A PARKED CAR ON THE DEAD END OF THE STREET. I CALLED BACK TO LET THE SUPV. KNOW AND THEY STILL WOULD NOT PUT IN AN INVESTIGATION INTO THIS DRIVER. SO I GUESS THEY UPHOLD THE THEFTS FROM THE DRIVERS…

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KIM November 29, 2016 at 1:57 pm

THE UPS STATION IS LOCATED IN STAFFORD TEXAS. THE DRIVER DRIVES IN THE BRENTWOOD SUBDIVISION. SO IF YOU HAVE PACAKGES COMING YOU BETTER CHANGE YOUR DELIVERY PREFERENCES. THIS COMPANY NEEDS TO CLOSED DOWN…

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Solange Gonzalez December 22, 2016 at 8:47 pm

I will start by saying that I have not had issues with UPS in the past. However, in the space of 2 days 4 of my packages have been lost or stolen. Today alone I have spoken to at least 4 different customers service reps like “Dimples” yes that’s her name hopefully, who are all very apologetic and nice on the phone but are no help. The person delivering my packages has faked delivery signatures on 4 packages and since I have a UPS my choice account I received an email instant he maked them as delivered. To make things worse the individual from the delivery center that I was assured would contact me within the hr. to investigat what happened to my packages has yet to contact me leaving this thief to continue ripping people off. Now at 3 days before Christmas I have no chance of having venders reship items to me in time for my items to make it under the Christmas tree.

Thanks UPS for ruining Christmas for my family
Solange G

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Lena November 28, 2016 at 9:17 am

UPS HAS THE WORST CUSTOMER SERVICE EVER!

After today UPS will no longer receive my service, after spending $400 on a package to be shipped thru UPS it has been a LIVING HELL. NO NUMBER to reach corporate is another problem. AS of today the package still hasn’t reach its destination…Called customer service received the worst services ever. DO NOT USE UPS I would suggest using another carrier to have your package shipped. The number Corporate has listed will forward you to Customer Service. I CAN’T RECEIVE THE HELP I NEED FROM UPS!

I will forward this complaint to the BBB as well!

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Amy Duckworth December 9, 2016 at 12:34 pm

I am recovering from heart surgery but I thought I would call corporate this morning and tell them what a wonderful driver we have in our area especially since most people are complaining about drivers right now. After spending almost two hours of energy that I don’t have I got “NO” where ! You cannot get a human being on the phone while you are on hold with your own dime. Someone did finally answer, but they would not say anything. You could hear people in the back ground ,but no one on my line! They say ” this may be recorded and then it dumps you to more recordings. What is there to record? I offered to do a survey in hopes of getting a human to speak to wrong. How can you help people if you won’t even speak to them? Do you think you are doing such a crappie job that you won’t talk to customers? Sad, very sad and to think I was just calling to complement a great driver. Now you have left a very bad taste in my mouth. I feel sorry for those with real problems.
Merry Christmas, Amy Duckworth

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Lena November 28, 2016 at 9:05 am

UPS HAS THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!

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mark November 15, 2016 at 4:29 pm

problem with Middleburgh heights location. Driver left Dell computer at my house outside all night. They throw packages and offer terrible service and the managers lie also

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mark November 15, 2016 at 4:30 pm

I tried calling corporate phone number and someone from the Philipines answers the phone and refuses to transfer me to the US. Customer service does not even speak English

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Taylor Tornabene November 2, 2016 at 11:30 am

Hi UPS,

I am located here in Memphis,TN and I run a local vending company out of Memphis. I do not know if you guys know that your employees at the Memphis UPS Hub are getting the worse vending service possible. I know UPS has a corporate contract with Canteen to do all locations, but as we both know it cost nothing for better service. I can provide that outstanding service to your employees. I know UPS cares about their employees as I can for my customers. I would love to have a chance to speak with someone who oversees the vending throughout UPS. This will be a very beneficial move for UPS and it’s hard working employees. Also, Christmas is just around the corner and those packages will be coming faster than ever. Lets get together and make sure your employees have something to eat/drink while working so hard to make UPS the best.

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Christina Mason November 1, 2016 at 6:52 pm

In early October 2016. my son took his computer to the UPS store #6068 in Calera Alabama to have them pack it , insure it and ship it to me in Florida. This was a custom built PC specifically for my sons college classes, not one that can be just picked up at the local Walmart. We had them pack it thinking it would be safer that way. When it arrived the box was damaged and that was noted by the driver at the time. When we opened it there was at least 3 inches of space between the top of the box and the computer with no packing materials at all. I took pictures of the computer before we ever took it out of the box. I started the claims process with the store and was instructed to send photos of the damages and specific photos of the box and the inside of the computer which i did on October 5, 2016. The next week they requested receipts from when the computer was purchased and we sent them the next day. On October 19 they said the receipts were too old and they wanted a comparable computer from a website so they could determine value. we sent this October 20, 2016. Now today after being told that no one in claims will return calls to Colleen at store 6068 we hear they now want a detailed letter from a verifiable PC repair store, (Like i have been lying this whole time), about the cost to repair or replace them unit. They also said if it has to be replaced they want the PC shipped to them. I told them the hard drive and ssdi cards had personal info and research info that belonged to my son. They said we will need it all.
We let them pack it, they insured it, shipped it , broke it and still after more than a month, they refuse to finish the claim and pay for the repairs. I am an Army widow on a budget and all I hear is we need more info we need more info. This is crazy. I am not asking for more than we insured it for. Just what we paid for. It is sad when a company this size cannot even be trusted to honor there services, even when they pack it and they screw up and damage it.
So much for caring about the customer and standing behind their services.

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Timika B. September 27, 2016 at 8:59 am

Yesterday my packages were delivered to my front door and left on my front step and both of them were stolen. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED!!! After going to my local UPS store located at 6501 Quad Ave Baltimore The driver was notified and states he left it there because it was supposed to be delivered UPS air and he seen the note that I left on my mailbox stating please do not leave packages I will come and pick them up. This Driver has been doing these type of things for over 1yr now. He throws my packages into my neighbors yard and leave them with people that I don’t even know. MOST OF THE TIME HE WILL NOT EVEN KNOCK ON THE DOOR JUST LEAVE A UPS NOTE OR SOMETIMES NONE AT ALL. HE SAID HES DOING ME A FAVOR BY LEAVING THE PACKAGES IN THE YARD OR AT A NEIGHBOR HOUSE One day he even attached it to my light fixture at my house. This Driver is out of Control. I spoke to Naomi at the call Center who was very rude to try to get some clarity on the whole situation and she couldn’t tell me anything but to contact the Shipper which I explained to her i already Did.SHE EVENTUALLY HUNG UP ON ME. I called back and spoke to a Guy who told me that UPS was not suppose to deliver the package it should have been taken to THE USPS for Delivery. NOW YOU TELL ME WHO FAULT THIS IS!!! I AM OUT OF MY PACKAGE AND HAVE BEEN INCONVENIENCED FOR THE LAST TIME BY UPS. I WILL NO LONGER USE YOUR SERVICES. UPS NEEDS TO HIRE PEOPLE WHO WANT TO DO THEIR JOB INSTEAD OF JUST GETTING A PAYCHECK. THID RIVER NEEDS TO BE ADDRESSED.

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Gary Liebling September 9, 2016 at 4:59 pm

On Sept. 7, 2016 my daughter took my cell phone to the UPS Store no. 1331 in St. Pete., Florida to have it shipped to me overnight in Tavares which is two hours away by car. Not only did I not receive it the next day, Thursday, but today, Friday, I was informed that my phone is in Kentucky and it would be delivered to me Monday September 12., five days after it was to be delivered a distance of two hours away.
I called the Atlanta, Ga., headquarters and spoke with a nonsensical woman who couldn’t be understood beyond “you will have to wait”. After listening to her “supervisor” tell me I would have to wait I demanded to speak to her supervisor. She stated that she didn’t have one. I explained to her in no uncertain terms that everybody has a boss and I want to speak to her boss. My pleadings were being wasted until I threatened a law suit and that UPS would pay for consequential and incidental damages caused by my not having my phone this weekend. After being on hold for 34 minutes the “supervisor” came back to the phone to tell me the phone was being shipped overnight and I would receive it tomorrow. This remains to be seen.
In any event, the lack of service given by UPS is far beyond incompetent.
P.S. When I applied for a refund of shipping charges I was told by the shipping store that they couldn’t process the request until they have evidence that I haven’t received the phone when it was due. Seems ridiculous since they know it hasn’t been delivered.
Fed-ex is looking very attractive.

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Lynda P. July 8, 2016 at 10:54 pm

I have this loser on my cameras. He not only faked a delivery, he faked again! On cell phone the entire time! I called customer service they were great and told me what was being delivered. NO WAY HE COULD HAVE KNOWN! I lodged a complaint. Then this losers supervisor calls me and lies on “his” drivers behalf (said he knew who the driver was) and tells me it was not a package but a “call tag”. I asked him then how did the customer service person know who the package was from and what was in it? This supervisor (JC)… Is a bold faced lier. DO NOT USE UPS!!! To busy on cell phones, supervisor lies to defend his “bro”. Going to corporate for sure!!! Here is their number if anyone else wants to call.. (404) 828-6000. Maybe if they get enough calls on the corporate level these drivers will be kept to a honest and ethical standard as we all should be! As far as I’m concerned UPS stands for (unreal pieces of Sh-t).
I agree with the other person GO WITH FED-EX!! That’s who we use at work too, as do others now. Used to use UPS, to many non-deliveries.. Probably stolen and tossed by the loser driver I have on video!!!

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fran June 29, 2016 at 5:49 pm

I ordered a 13 foot ladder from home depot and was to be delivered by UPS. Well, UPS claims that the company made up a ticket but UPS never given it. I spoke to ladder company and they stated UPS picked up yesterday (6/28) at 6PM. UPS states the ladder company only made up a ticket. In God’s name, can some tell me how UPS lost a 13 foot ladder

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Lynda P. July 8, 2016 at 10:58 pm

They are liars and thieves!!!! Read my email. I provided everyone with corporates number. Good luck!

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Rita June 2, 2016 at 5:58 pm

Absolute poor service.Will never use any business or person who uses UPS to deliver packages. I have never had an issue with FedEx or USPS but UPS they do not knock when delivering packages to let me know that it is at my home. This is irritating to me since I waited all day for the package and I had a notice stuck to my door. I did the live chat option on 5/31 and asked them to have it redelivered to my home because I was home and the driver didn’t knock on the door. Now on 6/2 there is an address issue. I am beyond upset this has happened multiple times.I was supposed to get my package on 5/31 now its 6/2 and still no package or phone call from a manager.

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Paul Groos June 2, 2016 at 10:37 am

WHAT DOES IT TAKE FOR THE CONROE, TEXAS UPS OFFICE TO RETURN PHONE CALLS?

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Derrick Ewing June 2, 2016 at 9:46 am

I had the most Horrible time Looking for a package from UPS Poor Delivery Service Ups had me go to an address that the driver left on my door i drove to address the package was not at that store i called UPS the Service rep toald me the package was at another address in a Container .i will never use them VERY POOR SERVICE.

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Nathaniel Morciego May 31, 2016 at 11:24 am

Good morning,

I am emailing UPS because from now on i do not want any other type of communication with UPS unless I can register it. I called UPS on May 19 or the 20th i believe for the fist time to get a package picked up from my house and returned to sender. I was told 48 hours to pick up. since i worked I asked for the package to be picked up from my front porch. that did not happened, i called again and profuse apology was extended and pick up rescheduled. that did not happened either. another called was place 2-3 days later and this time the person responding the called promised to own the case until complexion, that did not happened either. by now you would understand my lack of credibility in UPS , by now the package has gotten wet several times waiting to be picked up and the box is ruined. not sure it would be accepted by the seller as it was never opened by me but the box is in poor conditions. the tracking number is 1ZA95V570395964751, the box contains a set of jeep brackets for which I paid $54.95 and for which I expect to be fully refunded. by now you probably noticed that this amount is not worth my time and effort, but I want it out of principle. by the way the address linked to this tracking number (home) and business address linked to my email, will not be dealing with any vendor using UPS as a carrier either, out of principles as well, business address Collin avenue Miami FL, 33139, in case you care to know what i am referring too.

Nathaniel Morciego

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Lynda P. July 8, 2016 at 10:56 pm

Good for u!!! It’s not the price it’s the principle!!!

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Shenece May 21, 2016 at 10:52 pm

Hello,
I just moved to Louisville and I’ve had a few deliveries sent back to the senders with 3 days of it getting back to the store and it is suppose to be there for 7 days. The customer service is awful and snotting acting teen boys. They didn’t even look up my tracking number before they told be it already they have new rules as of 30 minutes ago that home delivery will stop according to their manager Josh Sneddon of store 5354 on Dixie Hwy. I’ve sent two different emails to John Sneddon twice with no response with package information attached. If I could use a different company to deliver my packages, I would do it in a heartbeat. This store’s workers are not about the customers, it’s about knowing they are the leading delivery company so your feelings about them doesn’t matter. I will just have my packages go through the actual postal services. It’s like the big banks, too big to fail.

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melissa May 3, 2016 at 12:28 pm

ATTENTION TO UPPER MANAGEMENT, OR SOMEONE WHO CARES, YEARS AGO I WORTE A LETTER TO HR ASKING TO REVISE YOUR AETNA HEALTHCARE POLICY THAT YOU CURRENTLY OWN FOR YOUR EMPLOYEES BUT GRANDFATHERED SO MANY CODES THAT YOU ACCEPT AND DIAGNOSIS CODES YOU DONT ACCEPT, UPS IN A VERY POPULAR LARGE COMPANY WITH MANY EMPLOYEES AND IM SURE THOSE WITH FAMILIES HAVE FAMILY MEMBERS THAT HAVE DISABILITIES, INCLUDING MY CHILD, MY EX- HUSBAND IS EMPLOYED BY UPS AND MY CHILDREN ARE UNDER HIS INSURANCE MY YOUNGEST HAS AUTISM HE RECIEVES MINIMAL SPEECH AND OT AT SCHOOL, I HAVE ASK FOR THIS TO BE ADDED TO YOUR POLICY BUT FOR A MULTI MILLION DOLLAR COMPANY YOU CANT CHANGE THOSE GUIDLINES IN YOUR POLICY, ITS ALMOST UPSETTING TO KNOW A COMPANY WORLDWIDE FOR SO MANY YEARS HAS NOT EVEN BEEN PART OF THIS AND TO WATCH OTHER MAJOR AND NON MAJOR COMPANIES CONTRIBUTE AND BE PART OF THIS BIG PROBLEM THAT IS GROWING WITH CHILDREN BEING ON THE SPECTRUM AND YOU PUTTING A DISADVANTAGE BECAUSE FAMILIES CANT AFFORD TO PAY OUT OF POCKET FOR THESE SERVICES. ITS NICE TO KNOW THAT THE CEO, VP & ALL UPPER’S ARE FINANCIALLY SECURE TO MAINTAIN THIS IF THEY HAVE AN ISSUE TO DEAL WITH BECAUSE FINANCES WOULDNT BE PROBLEM. BUT AS YOU TRICKLE DOWN TO WHAT MAKES YOUR COMPANY WORK YOU FORGET ABOUT THOSE PEOPLE AND THERE FAMILIES, UNFORTUNATELY THATS TODAYS WORLD, IM SURE YOUR LIFE IS HECTIC WITH HOW MUCH SQUARE FOOTAGE IS WITHIN YOUR HOUSE, OR IF YOUR HIGH END CAR NEEDS TO BE REPLACED FOR A NEW ONE OR YOUR SUIT WASNT FITTED TO THE T, BUT LIVING WITH AN AUTISTIC CHILD WHO IS NON VERBAL AND TRYNG TO FIGURE OUT HIS EVERY DAY AND IF HE WILL SLEEP THROUGH THE NIGHT OR WILL NOT HAVE A TANTRUM TODAY OR WILL IT BE A GOOD DAY OR SOMEONE WILL NOT LOOK AT YOU DIFFERENTLY NOT IS MY STRUGGLE, I CALLED TODAY FOR ABA THERAPY FOR MY SON BUT WAS LET DOWN BY THE NEWS OF “IM SORRY YOUR SON INSURANCE DOES NOT COVER DOES SERVICES” THANK YOU UPS FOR LIVING UP TO THE MODERN WORLD OF COURIER AND DELIVERY BUT NOT TO YOU EMPLOYEES AND FAMILIES

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Don Richards March 18, 2016 at 9:20 pm

Dear UPS; I have no complaints:lost one compliment and one request.

1) Compliment: I live in Milwaukee WI. Recently I met John Whittig, recently retired long time owner of Good Hope Full Service (Citgo, then Mobil), 4300 West Good Hope Rd. in Milwaukee. He was/is totally reliable. The fact that you hired him speaks well for UPS. I fully believe his presence helps UPS business.

2) I now live in a retirement community of 500 plus persons. Since moving to my present address at Milwaukee WI, 53234. I have had a used “Express Pak” attached to the front of my 4 wheel walker. It is about 14 by 14 inches and holds “stuff” like datebooks, phones. and smart phones, etc.. Unfortunately it has torn and been stapled so many times that I can barely use it.

Could you please send me a new one? Please, no larger than the dimensions above. I’ll be very happy for any good advertising that accrues to you. Thank you!

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Bruce Badeau February 29, 2016 at 11:59 am

Good Morning:
I need to contact the office of Alan Gershenhorn — Your Chief of Sales And Marketing — I need to talk with the department developing Drone Package Delivery. We are USDrobotics.com and we have some Intellectual Property (Patent Applications on Autonomous Command and Control) dealing with TrackPaths, Stacking and Delivery and more, that could be useful and valuable to UPS. Lets Talk!

I studied for an MBA at U of Houston and know Ken Jones. Alan is a graduate of the Bauer School

Bruce Badeau
281-236-XXXX
Houston, Texas

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Stephen Nesbitt February 2, 2016 at 5:37 pm

Wow you f-er s**k have to call like 20 tumescent on Feb 2 concerring the $ 20 dollar check that is due to me buy sat Jan 30th never came so I waited to Monday Feb 1 and no check in the mail I was told on the phone 0n Jan 28 it is in the mail and I would have to wait 5 to 7 business days for my check and I did no check and this is ridiculous I had to call you about 20 times to see where my check is and getting the runaround and again getting misstrateated over the phone buy many different people and I called 404-828-4900 and 1-800-742-5877 and quite of the few customer service people and the supervisors like to treat someone with a mental illness rudely and with no consideration of such illness and disrespect towards him. Also I tell you that you are violating an Americans with disabilities act law and seems all people from reps to supervisors don’t care and getting the wrong info and not being informed of such until I call back that check went out on jan28 when I was told 0n the 28th my check was processed and mailed out on the 22.please have someone from only the exutivite team contact me right away

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michael horowitz January 15, 2016 at 10:34 am

I want to speak to someone in corporate and someone to explain why customer service feels that if a package disappears in their possession they are not responsible and it is not their job to look into it. ups answer is call the sender. IT IS IN YOUR POSSESION NOW IT IS GONE .and of course there is no supervisor for me to talk to. REDICULOUS

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Wanda Shade January 9, 2016 at 4:16 pm

My husband had several packages due that were coming in on three consecutive days and he did not want to have to be at home waiting all three days. I called 800-742-5877 to have the packages held at the hub on Lincoln Ave in Urbana, Il. I was told an ID with the same address and last name was all that was required to pick up the packages. Our daughter was admitted to the hospital the night before and I called ahead to have the packages ready when I got there so that I would have time to go up and see her before I had to be at work. The woman at UPS told me I had to have my husbands ID to pick up the packages. Now he had been called into and was already at work, who goes to work without their drivers license? I explained to her that I had been told that as long as I had the same address and last name I could pick them up. Her attitude was very arrogant and I got upset and asked her how some of the packages could have already been left at the address with no signature at all yet she was requiring an ID that simply does not exist. My husband goes by his middle name and all the packages were ordered in the name of Calvin Shade…my husbands legal name is Paul and all his legal documents are in Paul. I called the number above and they e-mailed the manager at the facility who called and said I could pick up the packages but she didn’t know why they were telling me only the last name and address had to match because that is not how they are supposed to do it. As I thought this number (above) was for corporate and I even had someone recite to me the proper handling of local pick up, I wondered how a hub could implement their own rules over ruling corporate procedure. When I picked up the packages, I was on the phone with my husband and I told him that I could see his monitor was there behind the desk. I was on the phone with him specifically in case I had any issues. Another man came in behind me (although it was obvious I was on the phone WITH my husband) and she took him first, using phrases such as “may I help you?” When she turned to me because this man did not have his tracking number, there was not a “may I help you?” a “hello” or any other type of greeting. Yes, when I was on the phone, I did refer to the packages already left at my house with a derogatory name, but at no time did I call her a name and her arrogance was exasperating and infuriating!! She placed the packages on the counter with no particular caution and plopped the signature gun down with disgust. I had to carry the monitor out separately as it was rather large and came back for the other two packages. It was then I asked for her name as when I had spoken with someone at the above number to get the packages released, I had explained that she seemed to thoroughly enjoy her position of control, they asked for her name. Her response to me was she did not have to give it to me. I told her I would let corporate know that and again with arrogance and total smugness she replied “you go ahead and do that”. She obviously thinks that she can’t or won’t be reprimanded for however she treats her customers. Then, to make matters worse, I called that number above and two nights in a row, 1/7/16 and 1/8/16, waited for a call to file this complaint. I called again today to be told that they are not corporate but that the hubs/stores themselves are above them at that location and they could not help me with my complaint. This, after many hours on the phone and waiting for a return phone call they tell me they cannot take a complaint? I had told them that complaining to the manager at the Urbana, Il location was futile as she backed up the lady at the desk that my husbands ID was required. I finally, of course, looked up on the internet to find that there actually is a UPS corporate office and a way to file complaints above the hubs/stores managers. This has been an exasperating experience and whenever possible I plan to ask that all my packages be delivered by someone other than UPS. However I might have not been so headstrong about filing the complaint but when I told my husband about my experience at the hub, he described the woman at the desk to me. He knew exactly who I was talking about, as he had dealt with her before too and said she is a real (we’ll say tool). Apparently, she is all too comfortable treating customers so poorly as either she believes we have no other alternative other than UPS or she believes that UPS will not do anything about how rude and arrogant she is. My name is Wanda Shade and the primary tracking number linked to this situation is 1ZX799380388723501 and any further information you may need should be in all the notes in relationship to all the phone calls I have made over the last 3 days. But for me to be told that there is no one that your hubs /stores has to answer to was a complete insult to my intelligence. You have some pretty arrogant/controlling people under you misleading and misdirecting your customers. I hope to hear back some sort of resolution to this situation soon. The female that refused to give me her name is a large built black woman and I believe she had on black framed glasses and what appeared to be hair extensions working around 10 am on Thursday, 1/7/16.

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Ralph Stephenson December 24, 2015 at 12:49 pm

I’m being sent two packages as a result of a elaborate scam. I have no real idea of the real identitiy of the scammer, could be a prank, scam for money, or a terrorist. I have no idea what is in the packages, could be trash to a bomb. For two days I have been in contact with UPS tryjng to get them to scan, open, and examine the packages to make sure there is nothing sinister in them. They are totally focused on their rules and have no protocols for handling a potential bomb threat. I am totally shocked that a company that handles only God knows what has no system in place to handle threats to the security of their employees and their clients. I did contact Homeland Security.

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lynn hill December 18, 2015 at 1:50 pm

Just have to say I appreciate the prompt investigation of my lost package. I got a tracking # thanks to Carol Jacobs and the company is going to process my refund. Thank you again Carol your a valuable employee!! Lynn

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Patricia Tipton December 16, 2015 at 11:23 pm

After reading the comments below, it seems silly to add mine. Apparently drivers not showing up and leaving packages without ringing doorbells is just the way UPS operates. I had documents sent next day air. UPS notified me that delivery would be before 10:30 am on 12/16. Because I had no idea when the documents would be ready for shipment I had no advanced notice of shipment. When I got the UPS notice that my package would arrive before 10:30 am I changed my schedule, stayed home until 11 am waiting for the truck. You guessed it, the truck never came. Around 3pm I got a text message saying that a delivery was attempted but the package could not be left as a signature was required. I called the service center and again this comes as no surprise I got profuse apologies and lies. I talked with a supervisor named Irvine who after 2 hours finally got back to me to inform me that my package would be delivered between 7pm and 8:30pm 12/16. I rushed home through evening rush hour traffic arriving around 6pm in plenty of time to meet the delivery. I noticed that the previous attempt at delivery was made to my garage door (the driver had to walk by the front porch to get to the garage door which does not have a bell) so I called the local service center to ask them to notify the driver to come to front door on porch so I would be aware that he was there. The lady with whom I spoke did not say anything about the driver not delivering package tonight or anything other than she would call the driver to let him know. Seems like they were expecting to make the delivery, right???? Well at 8:45 pm when there was no sign of the tightest ship in the shipping business I called the local facility which is open til 9pm and of course no answer (silly me thought businesses stayed open their published hours). Then I called the service center again. More meaningless apologies and handwringing and gee I wished there was something I could do from Mel the supervisor.
Her brilliant solution was to have the local center call me sometime tomorrow (I needed the documents today). I suggested that she call her boss at home who could then contact the person in charge of the Landover MD facility who was the screw up in this little drama and get the problem solved tonight. Inconvenient for them yes, but my changing my schedule 2 times in one day, having my sick husband run a needed errand for me so I could remain available to sign for the package was very inconvenient for me so I felt they should make it happen. But of course Mel was unable/unwilling to do more than have someone call me tomorrow, sometime. I have learned something from this episode: first USPS is not so bad, second use FedEx when ever possible and thirdly a requirement to be a supervisor at UPS is the ability to lie to customers sincerely and believably. I have been jerked around and lied to all day and if I have a choice in the future I will NEVER use UPS for anything. I have also notified Lexus/Nexus the company sending the documents of the terrible service UPS provides. But in reading other comments my experience is just the standard of service UPS provides and obviously the company does not care about a good reputation or good customer relations. I have had my share of packages left at wrong addresses, left on porch without ringing bell, late deliveries, and other problems but this is a serious problem for me and I do not know how to solve it or if there is a solution that does not require my taking days off, setting at home and waiting. Changing delivery address is not an option because I do not trust them to get it right. I doubt if anyone from UPS will read this but if there is someone who values the company I would be happy to talk with you about the Landover MD center and the lack of customer relations.
I am royally ticked off. It seems the weakest link in our brave new world of e commerce is the shipping business. Until Amazon and other huge users demand better service for their customers we are doomed to such shoddy service. Being able to go on line and order needed documents or goods from all over the world and have them shipped to your front door seems like a miracle to some of us “oldies” but not if one has to spend hours just getting the delivery made on schedule and at the correct address.

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C Costa December 14, 2015 at 10:24 pm

I am absolutely disgusted and exhausted with the sub par service that UPS has continuously provided. There is simply no trust or confidence inspired in your ability to deliver packages safely. Your carriers have a consistent habit of simply dumping packages in open visible areas without knocking on door to see if anyone is home, even when there are multiple cars in the driveway. Hundreds of dollars of merchandise has been left on my porch dozens of times. This is just the first time it has been stolen. A $700 dollar laptop and Christmas gift was taken off my porch where you carrier left it in open view of the street. He didn’t even attempt to knock on the door and someone was home to receive the package. Your carrier’s lack of responsibility and regard for my property is a shameful but sadly consistent reflection of your service. Limited options online many times prevent me from simply picking up at a service location and I refuse to upgrade and pay 3.50 for a service that would essentially require less work from you and more from myself by having to go and get it from the service location. I have rarely heard of such stupidity. To ensure that your irresponsible and careless drivers don’t dump my packages off for thieves, I have to pay 3.50 for you to leave it at the pick-up center it gets checked into. The supervisor’s tired and unsurprised tone at my misfortune is just another nail in the coffin of my opinion of UPS. This happens frequently all year round and particularly during the holiday season when these types of theft always experience a rise. Your dearth of action to combat this issue is further testament to your poor customer service. Agreeing with me and yessing me to death over the phone did absolutely nothing to alleviate my anger, the cost, the inconvenience and now the problem of replacing an expensive gift, two weeks before Christmas and while I wait for a reimbursement for the stolen one, once the vendor’s investigation is complete. Someone should have been fired or docked the cost of the item. The laziness and carelessness of your employees have cost me considerable time and money addressing this preventable issue. There is no accountability to the customer or restitution for the substantial failure of your service. That is bad business.

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rick December 8, 2015 at 4:57 am

try to get a response from customer service. you go on their site to track your package says it should be delivered 12/3 and it is now 12/8. You send an email through their system. They send you an email that says you will here back from them in 4 hours. you then go on facebook and post something. they tell you to send it to an email address. when you do they send an email that has been altered from the first one you received to say that it is only during certain hours M-F. when you write something on the facebook page surprise they delete all your comments including the messages they send you and block your from posting on their page.

WOW – CUSTOMER SERVICE AT ITS BEST…

MERRY CHRISTMAS UPS

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Lynn Hill December 7, 2015 at 8:45 pm

I had a 75lb. box picked up at my home on October 27, 2015 in Whitewater, MT to be delivered to McHenry, IL. I paid for the pickup with a CC. The distribution center in Wolf Point, MT created a label for the box but forgot to tear off a copy of the shipping label and therefore had no tracking # to give me. It has been six weeks and the box has just disappeared. They do not know where it is and say they can do nothing to help me because I have no tracking #. The item cost $400.00 and had it been delivered before November 27, 2015 I would have received a refund from the company. UPS obviously accepts no responsibility for any loss, so you use their services at your own risk.

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Denise Fernandez October 24, 2015 at 7:09 pm

I want to advise you of the worst experience I have had with UPS this past week in Boulder City, NV, in hopes of improving your service. On Tuesday 10/20/15, I received a notice on my door that an attempt was made to deliver a package from CDW Logistics Inc. Info notice # 938836827098. The driver checked the box he will try again next business day. I called UPS that night to advise them not to have the drive make another attempt until Thursday, 10/22/15, since no one would be home on Wednesday 10/21/15, and I was trying to save your company time and money by making a delivery that would again be missed, since no one would be home to sign for the package. The young lady assured me she documented this in the system and the next attempt would be Thursday 10/22/15 (She did not document one word in our system of this conversation or change in delivery date). Well that apparently did not happen and the driver again made the second attempt to deliver on Wednesday, 10/21/15 Info Notice # 93523036445. This time he checked the boxes that someone had to accept delivery and sign for the package on the next business day. I called on Wednesday night to make sure they documented the record to let the driver know that there would be someone waiting home on Thursday all day to accept the package (Again, this conversation was not documented or any notes on file). At 7:00 pm on Thursday 10/22, I called to track the package only to find out it was still on the truck, after waiting all day for delivery. I was told by the first agent, it was still on the truck and delivery would be made that evening, and they can deliver even after 9:00 pm (This conversation was not documented n your system). I waited until 9:00 pm, and called again, and was advised it was still on the truck, and had to be delivered on Thursday, get this….he said due to 1000’s of deliveries that had to be made on Friday, the driver had to deliver all the packages he had on the truck on Thursday, and they could be delivered even as late as midnight. Now that was creative, and clever, and utterly ridiculous (It does not surprise me that this conversation was not documented in your system). When midnight rolled around and no delivery, I decided to call Friday morning at 6:30 am. I asked to speak to a supervisor McCoy. He apologized for this unsatisfactory experience, and sent an email to dispatch asking if delivery could be made after 5:00 pm Friday so my husband could get home from work, he said he could not promise that, but that I would receive a call by 10:00 am and dispatch could confirm this (He did document the case of this discussion and his email to dispatch is documented). I did receive a call from a woman I assume in dispatch (Keisha?) I explained my situation and she too apologized, and felt terrible about the lack of service since Tuesday. She confirmed that due to the delivery restrictions, she would make sure the driver did drop the package, after we determined there was no other secure location in Boulder City to deliver my package, even the UPS store on 806 Buchanan in Boulder City was not an option. She mentioned the drivers name and it seemed as though he was standing near her, as she was having a discussion with a man and I heard him tell her he would not be in Boulder City after 5:00 pm, so she told me to go ahead and sign the release on the back of the 2nd missed delivery notice, and she would make sure the driver left the package. I did that, and stuck it to my front door. (She also documented this discussion and instructions to me) I called 2 neighbors to alert them I was waiting for a delivery and asked them to take the package and hold it for me. I am sorry to tell you, no attempt was made to deliver the package Friday 10/23 as promised. My neighbor told me the UPS truck delivered to a house across the street from me, and did not deliver my package. He said the UPS driver came down our street a 2nd time and delivered to another home a few doors down, and still did not deliver my package. I am sure you can understand why I am sending this notice. This driver in Boulder City, NV, is incompetent and should be written up, monitored closely, or fired. In speaking with several of my neighbors, there is a common complaint concerning UPS deliveries. Drivers that drop packages, without ever ringing the bell when customers are sitting home waiting, drivers that never show up, and damaged items due to the neglectful handling of packages. The reviews I have read today, all seem consistent with my complaint. I called UPS again today, and spoke to another supervisor, who sent another request for a call back to me on Monday morning by 10:00 am. I also see that the package is again scheduled to be delivered on Monday, and again no one will be available to sign and accept the package. I am hoping that someone at your company investigates these drivers in Boulder City, NV. They are not helping UPS reputation, and I for one do not trust UPS because of drivers like this. I also hope that improvements can be made in your call centers to make sure agents are documenting these calls, and information is being sent to the drivers and dispatchers to avoid mistakes, missed deliveries, and unsatisfactory service.
I would hope that any shipping costs associated to this purchase and delivery, be refunded immediately. I would also expect that someone contact me to set up delivery of this package. I have already alerted CDW Logistics of the delay in delivery of this package. Thank you

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Randee October 23, 2015 at 3:32 pm

Had issues with our driver when we moved in 2 years ago, was leaving our packages by the garbage. That issue was taken care of and haven’t had any problems, until now. UPS driver states he left a package at my door last night, 10/22/2015, at 7:36pm. However, we were home all night and the doorbell never rang, nor did my dog bark to let me know the driver had arrived. This particular driver actually backs up into my driveway, which I thought was a no, no anyway, but he does it because I’m guessing he doesn’t want to walk up a 1/2 acre of land to deliver. I’d really like to know where my package is, as the seller paid for 2 day shipping and now it’s missing. I think 8 business days to handle such a claim is ridiculous. Contact the driver and ask him where he put my package. It’s usually always the same guy, so there is no reason why this can’t be done. Is UPS going to reimburse my shipping costs because it didn’t arrive when it was supposed to? Probably not. I always thought UPS cared about the customers and things shipped, this makes me think that they don’t care at all.

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Carlisle Evans October 5, 2015 at 7:24 pm

UPS driver deliver my package to the wrong location I had some custom made items coming to my location he sent it to the wrong location he came back the next day I argue with me and told me ups going to be responsible of my finance. will I get my money back he said yes ups going to reimburse me. Not the merchandise but how much I was going to make off of the merchandise this is what your driver said I’ll put in a claim over a month ago nobody ever going to touch with me nobody made investigation nobody came I had to talk to my neighbors nobody came I talk to my girlfriend I got witnesses I got people wrote up statements I’m ready to go to small claims court so can somebody please get back in touch with me ASAP

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Thomas E. September 16, 2015 at 11:16 pm

UPS has lost two of my packages, the second package was a replacement
from the first that was missing from the system and also opened with
items all missing. Customer service is horrible and representatives
never call you back when they state they will. Customer service calls
are answered by foreigners working in Pacific Asia or India who have
poor training and do not know company policy. I will do everything in
my power to damage UPS’s reputation and do my best to hurt their
profits. UPS has horrible security and hires employees who are part of
organized crime. Both packages went into Salt Lake City, UT and
disappeared. You are thefts!

1Z89F3534249004640
1Z89F353A890983756

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Anthony Lake August 24, 2015 at 11:43 pm

I am writing regarding my frustration I waited all day for my much needed package to be delivered tracking# 1Z7640VV0389561455 which no one showed. The package is scheduled to be delivered again tomorrow & I’m being requested to wait all day again which is unfair. I should not have to be inconvenience again by waiting all day. I called customer service as well as chatted online with customer service and no one can authorize the package to be delivered at a pick up center tomorrow which normally happens when a delivery attempt was unsuccessful or waive the fee for a two hour appointment window. This is not the first time this has happened. I order on line constantly and I feel that I should not have to be inconvenienced every time I get a UPS package. Can someone help me resolve this issue? I can be reached on 718 409-**** or 917 526-**** Your immediate respond would be greatly appreciated.

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Richard D Cundey August 22, 2015 at 4:13 pm

Bad experience at UPS store #5677 at 2803 Wrightsboro Road
Went there on Friday 08/21/15 to mail a drawing board to Newbern Alabama – where my son is studying architecture at Auburn University. Was assisted by a young man who took various measurements etc – we asked him to give us an idea of what it would cost- he told myself and the 2 other boys with me around $70- I told him to go ahead. But they did not have the appropriate box to pack it in- only box was at Fort Gordon location- we were in route to Fort Gordon when I was able to reach my son in rural Alabama ( spotty cell phone coverage) he indicated he did not need it right away so we went back to the store on Wrightsboro Road to mail it- this time we were told it would be $193.00 approximately- I told them I would cheeck with my son and get back to them on Saturday since it would not go out until Monday anyway. Took the package back to be shipped on Saturday and to my amazement it was now $260.00 plus!! I had asked two boys who were working for me on Saturday to take it up there for me- called the owner or manager
and he basically said not his fault etc, etc . I would like to speak with someone from the corporate office regarding the bait and switch techniques or the incompetence at this store.
Thank you,
RIchard D Cundey

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BARAN LULECI August 17, 2015 at 10:05 am

I am the owner of a company in Istanbul – Turkey who had worked with UPS beginning from April 2013 and began to discover around september 2014 that we have been cheated by UPS Turkey. We had been trying to understand and solve issue but they did not even reply us, then we sent warning via our lawyer legally, then they contacted us. After that we have checked all data for 2 years back and we found an incredable amount and demand this amount from them, they accept that they have errors in datas and try to pay less then half of the amount and close the issue but now we are in the edge of sue UPS turkey because of QUALIFIED FRAUD reason. We just trust the name and qualtiy of UPS and see what happens !

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Denis Hachquet August 14, 2015 at 12:53 pm

I would like to report racial threats from a part time supervisor from your East Chicago store. I have screen shots of his racial threats on a pubic post on Facebook. I’ve contacted every outlet I can find for UPS regarding this issue. When you go to his page it states publicly where he works.

His name is Devonte McKnight. His statement was made on a public post on 8-13-15. I have reposted his comment and his Facebook page stating his place of employment. You can see both on my public page by looking up my name, Denis Hachquet. I would appreciate an immediate response. Thank you.

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Megan Eulett August 6, 2015 at 3:54 pm

Ups took 3 days to lose all my new summer dresses, never wore one of those dresses, before I trusted ups and ups lost them they just dissapear Thank you ups for taking care of your customer

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Regina A. August 6, 2015 at 12:49 am

Ups is horrible!!!! I waited for a box for three days at my apartment and the box never arrived, I called the supervisor at the Van Nuys branch in CA and still no help, the driver never came up to the 3rd floor to deliver the package, his lazy behind claim that he made 3 attempts, which in fact he did not,the red flag should of been when I was applying for this apartment unit was all the UPS stickers that were place on the front outside glass of the apt. building. What is so frustrating is the way the supervisor named Kevin stated that the box would be return to the company and I should have them resend the item. If Corporate office and the customer relation department continue to let loser work for them and get away with screwing their customers, UPS will be out of business. Something needs to be done about the way things are handle with this company soon.

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N watters July 20, 2015 at 10:31 pm

Highly disgruntled.

I had a package that your company tried to deliver today. I stood on my doorstep and watched your driver drive past. Checked and the package was marked as attempted to be delivered and recipient not home. This is the 5th time I have had your drivers do this to me, I attempted to call about it and was told there was nothing your service reps could do about it…that I needed to come pick the package up at the main werehouse(45 minutes drive each way) or it was going to be returned to the sender. I requested that someone from corporate office contact me and they refused. I requested a phone number that I could contact corporate at and they also refused. I ended up chasing down your driver who would only give me the name Vivian..no last name…and she claimed that she was going to come back later and look for my address. Then she told me tha I didn’t have any business confronting her about all of this. Someone from corporate headquarters needs to contact me about the ongoing problems with this route…I have had your drivers leave up to 5 packages for my neighbors at my door…i am fed up with the lack of customer service

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Vic July 7, 2015 at 12:46 pm

Just a tip for everyone: when you go into a UPS store, they give you what they claim is supposed to be the cheapest price. This is not the case, as packages with the post office are almost always cheaper, have trackable packages, and they have greatly increased their reliability compared to years ago. At the UPS stores, they have a surcharge for p.o. packages, whereas if you go to an actual p.o. you’ll get the lower rates. I am an employee of ups for over 20 yrs., and I can honestly say I’m not proud nor happy to work there. Recently a manager decided to leave behind over a dozen wooden pallets full of next day air packages at a customer they have rather than send an additional driver to the airport with them. It is not a good company at all to work for, unless you’re in high school and/or college & it’s a temporary arrangement. Unfortunately this reflects on morale.

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mac mcvicker June 24, 2015 at 11:10 am

Package has been at the nearest UPS terminal for almost a week because we have a bridge that is flooded on a state hwy. There are 2 alternative routes that can be used but evidently UPS isn’t smart enough to figure that out. I have been trying for almost 2 hours now to get the phone number of the terminal to inform them of the alternative routes, but NOBODY at UPS is smart enough to find the phone number. All the customer service people keep saying is “we’re sorry for the delay” and “can we have your tracking number”. I’ve given them the tracking # so many times I’ve just about got it memorized. And of course they read to me the exact same tracking activity log that I can read for my self. FRUSTRATING! FRUSTRATING! FRUSTRATING!

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keith June 4, 2015 at 8:04 am

UPS has screwed us over many times. of course they are a 55 billion dollar company they take the small guys money and give the big guys all the shipping breaks.
I now get charged a out of area fee of over $3.00 and a residential fee of over $3.00
so when we receive a package it costs $20.00 to us for a small envelope.
WE WILL NEVER USE UPS for any of our shipping.
after much complaining about the residential fee they agreed we are NOT residential, BUT we cannot get a refund. nice going UPS!!
you could deliver our packages for FREE and we would STILL NOT USE UPS. We have honesty and principals here obviously UPS does not.

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Glen McLemore May 14, 2015 at 12:56 pm

I own and operate a very small retail sportings goods supply store in a rural area of Montana. I’ve had a business account with United Parcel Service (UPS) for about six years and things have been routinely fine up till recently. For whatever reason they’ve just recently reclassified my account as being in a residential area, so now every package I ship, and/or receive from UPS includes a residential surcharge of $3.10. That’s not a great deal of money, but being as most of my orders are small, that senseless surcharge significantly impacts my profits. I’ve explained to my UPS account representative there probably 15 other legitimate businesses on my roadway besides my own and it’s not reasonable and very unfair of UPS to charge businesses residential fees just because our geographic area is classified as residential by the USPS. I asked my UPS Account Representitive Mr. B. Hill three times to please have his manager contact me in hopes of our getting this resolved and my account status reset back to business. It’s been at least six days and now three requests for his manager to call me and yet ……..I’m still waiting!! What ever happened to good service and te concept of returning customer calls within one business day?

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clyde April 30, 2015 at 6:30 pm

Yes I spent over 7 hours trying to get UPS Sierra Vista Az to delivery to me all that I got was LIP SERVICE and sent back and forth to others talked to supervisors managers all I got was Lip Service and no help. To me If Ups goes back to the CORE VALUES they will come out of it I think UPS does not understand THE CUSTOMER is always right

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Susan April 20, 2015 at 9:43 pm

Shipped package with UPS, 2 day ground from Atlanta to Florida. 4 days later it arrives, costs about 100.00 as a fine. I call UPS, they have no record of it, lucky I have receipt and tracking number. They are so sorry. spoke w gentleman, they will refund the shipping 9+ dollars. They want me to go to the UPS store and talke w them. They acknowledge they did not follow their own policies not their code of business conduct they have published on line. I am still on hold to speak w a supervisor, 32 minutes, and that was offered when I told them I would go to to the media and tell them about it…along w the BBB. They keep apologizing and making excuses that this cannot have happened. I am on hold again. We will see.

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Mary April 10, 2015 at 12:15 pm

First I’d like to say…”Wish I could put a thumbs up on some of these comments.” They are right on the mark. Secondly…DO NOT PAY FOR 2nd day shipping. I had a 2lb small box that I shipped 2nd day on April 7th. My receipt stated it would be delivered on April 9th. The cost for this service was $31.16. The box was delivered on April 10th. I did the online chat and the automated person stated the obligatory “It is left at the discretion of the driver, sorry.” WTF I didn’t request that a signature be required and I didn’t request that it personally be given to a person at the door. I have packages left at the door ALL the time! I can see if I requested a signature or if it was say from Omaha Steaks (which I have sent) but this was just a small package that wasn’t a big deal. I didn’t even put insurance on it. I paid for 2 day…I want 2 day…period! Don’t charge for it it you aren’t going to honor it!!!

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Lsa April 3, 2015 at 4:58 pm

BE AWARE ! !
UPS does not put the Customer First…Very Dissatisfied with this company.
My pkg. from Houston, Texas shipped to receiver one hour north overnight will not be here for FOUR days. When you call this Georgia based company you get to speak to a lady in the Philippines ! She sweetly states she is So Sorry ….. My sender tells me he will request a refund of over one hundred dollars, UPS will state they cannot predict the weather…
Why do you ship a pkg. from Houston, TX to Kentucky and back to Houston ?
No wonder this company Needs New Management !
I’ll Be Sure Not to use UPS therefore they cannot take advantage of my funds, time or patience.
BE AWARE ! !

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john david March 14, 2015 at 1:35 pm

On 3/14/2015,in pray lakes location line for over 1 hour 1 employee no lights on and I had to wait because I didn’t have a appointment. CEO Scott Davis have A seat and retire because your customer care is just below a high school degree CEO.

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susie March 13, 2015 at 3:09 pm

Delivery guy left medical delivery of small pieces for recovering husband UNDER THE RUG WHERE ANYONE COULD HAVE STEEPED ON THEM, these are essential for his feeding tube and he had been without food already for awhile, so if something had happened it would have been very bad. We live in an apt. near medical care and the walkway is shared by 3 other apartments, so it’s not like the rug is in a private entrance to our home, etd. He was walking away from the door when I got there, I called after him but he wouldn’t return. After calling to complain, his superior called me in the evening and was barely sympathetic, but agreed package should have not been under the rug! Well guess what, the same dude had a delivery to me today, and he harassed me for complaining about him, saying he workede 10 hours a day and doesn’t have time to talk to people when they call after him so I even slammed the door on him. Notice he had plenty of time to talk to me when he wanted to harass me about complaining. I hat UPS, going to aske the all deliveries be mede Fed Ex in the future.

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charles bridges February 3, 2015 at 5:32 pm

hi my name is Charles bridges and I had a very expensive package damaged and notified ups claims the package was considered damaged by UPS ups they took fault and turn me over to Crawford and company for payment in that Crawford and company has given me the third degree totally trying to find ways to not pay and I’m very unsatisfied I purchased the insurance and yet they will not pay off the bad thing is the amount of insurance that I purchased was not enough to cover the damage that was done to my package please help Charles 770294 1675 yes i do have pictures to prove all damages and facts before it was shipped and after I received it back I have been shipping from this residence from 27 yearsand never had a single problem out of ups which is my number one only carrier for my small business I am sorry to say but I am starting to have doubt about ups thank you

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charles bridges February 3, 2015 at 10:25 pm

shipment id mad9k0v41zuh shipper # 320×07

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TJude January 22, 2015 at 9:48 am

On my scheduled delivery day, I stayed home all day. I kept monitering UPS on the status online for any changes. At about 6:30PM, the status was changed to “attempted delivery”. That was not true. There were two people at home, and a video security camera on my front porch. No one from UPS showed up and no notice was left. After two calls to customer service, nothing was done. UPS does not care about their customers on either end. With several shipping companies competing for business, only customer service makes the difference. UPS DOES NOT CARE ABOUT SERVICE, ONLY THE MONEY THAT THEY CAN MAKE. Continued business as usual will eventually cause their stock to be a poor investment, which will cause them to go out of business.

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Lena January 30, 2015 at 10:46 pm

I agree totally, this happened to me in December it took a week to get my package. I believe it was only because I called corporate and spoke with someone. Well here we go again received notice this morning that my package was on truck. Delivery by end of day well the time is now 7:11pm and end of day no package, no notice that they were hear and I’ve been home all day so that I would not miss them. I will be calling corporate on Monday.

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kathy January 16, 2015 at 6:38 pm

What happened to my comment that was under moderation? Do they disappear from the screen until they are approved. Or, did I hit a nerve?

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Kathy January 16, 2015 at 5:54 pm

After using my last nerve today with my local UPS office (Lake City, FL.) in regards to a four years of problems; I find out today through Live Chat and a call to UPS that there is no phone number or e-mail available for Corporate in Atlanta. So, I will have to send certified letters to the COO and CEO. I have never dealt with so many incompetent people who really don’t care about their customers. Seems the not caring starts at the top since numbers and e-mail are not provided. Corporate gets theirs so I guess that is all that matters.

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Terry Z January 8, 2015 at 2:25 pm

Dont EVER take a seasonal position with them in Arizona. They lied & said that I would be working 10 hours a day mon-fri & sats if I wanted. LOLOL that was a joke. I had to get off unemployment to take this position so i could pay bills & feed my family. They messed up my first paycheck. After being called a liar from one of the managers I finally got the driver to tell them yes i worked the hours, only to have them then make me wait almost 4 weeks. I had a $100 paycheck, a $33 paycheck & a $280 paycheck. They are finally giving me my last check for the money they shorted me today. BUt that wasnt without it’s issues. First they told me there wasnt a check, then they called me on my way home and told me to come back they found it?! THey are very unprofessional & unorganized at the Arizona branches I dealt with and I’m still fighting trying to get my unemployment back after I was laid off on 12/23/14. I will tell everyone who mentions UPS about the disorganization. I’m thinking that if one area is disorganized, how can the others organize. Watch out for the dishonesty. Then just try to find someone at corporate to talk to about issues like this, its a joke. They cant be reached!!!

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Taylor December 26, 2014 at 1:35 pm

I had been waiting home all week to discover that I had 2 delivery attempts which no notice was left on my door or anything I called customer service they said driver tried to deliver 2 times no one was home so I contact the local office to speak with a woman named Alpha who claims to be a supervisor only to tell me there was a gate issue I said if that’s the case when he reported that why didn’t anyone call me and why is it not on your website she specifically told me it was not their obligation to notice me. I complained with customer service about her only to call me back and say I was a liar. I asked for her supervisor still haven’t gotten back to me. If UPS is a company that works with customers they really need to re evaluate their customer service policy no one should be treated in such a manner not once did that supervisor apologize to me basically said its your own fault with all these complaints sounds like some changes need to be made

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nykkeicha December 18, 2014 at 11:32 am

when is it ever appropriate to tell a customer that it is their fault for their package being stolen for one of your drop boxes. I drop a package in your drop box on Monday December 15 2014. Four days later, there has been no sign of my package. when i was contacted by your customer service department that my package has been stolen and i must file a police report. what will filing a police report result in?
I was told that there is nothing you can do to help and as a matter of fact i was told that i will receive no help from UPS. Your customer service personnel were rude and unprofessional. UPS is letting me know that its drop boxes are not their property and i must suck up my losses. This is unacceptable!!!

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Tina November 18, 2014 at 12:39 am

So frustrated with our UPS driver!! He/She keeps throwing our packages over our 7ft driveway gate. We’re retired and are always home! They don’t even bother ringing our doorbell! I ordered a Wolfgang Puck Pressure Oven, this thing easily weighs 35lbs, and our UPS driver thought it a good idea to throw it over our 7ft driveway gate! I opened it hoping it was still ok despite the fall but it was wishful thinking! It was so dented that the door wouldn’t open! Every package delivered by UPS is now thrown over our gate. This is obviously not a highly educated individual but also lacks common sense!!

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Tina November 18, 2014 at 12:43 am

Forgot to mention that we lost out on the deal as the oven was sold out. So we’re screwed, HSN, got stiffed with a broken oven, and the idiot driver still remains employed! How is this tolerated by such a prestigious company? At least UPS used to be prestigious when they held the bar high for customer service.

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get used to it November 8, 2014 at 5:36 pm

I am a 25 yr. retired driver…..I have seen service steadily decline and CEO salary steadily rise since public takeover…….don’t even want to mention driver abuse

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Chri Randolph November 7, 2014 at 4:53 pm

I believe UPS is a Great Company. They make mistakes but so does FedEx. UPS handles a lot more packages than FedEx does. I have used FedEx, UPS and USPS and have had a lot more problems with USPS than all the others. I know and understand that there is not a perfect delivery company. I do know that UPS is committed to taking care of their customers.

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Disne Curry February 11, 2015 at 7:41 pm

Chri, I assume it’s not Chris as there was no s on your post. I have dealt with both UPS & FedEx as well as the USPS. I have to say not only has my experience with the Post Office been worlds better than either private company, but on those rare occasions that I had a problem, I have never been treated as badly as with UPS. Their complete lack of concern for the problems they have caused their customers is unbelievable. Unbelievable,
that is until you read these comments. My question is are you being paid to post, or are you just worried about your UPS stock price?

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lesley May 28, 2015 at 6:00 pm

Get real!!!

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Marjorie DeLuca October 31, 2014 at 10:37 pm

I’ve used UPS, as well as my suppliers, for decades. But, of late UPS has gotten sloppy.
One problem surfaced two weeks ago when a shipment was late due to a trailer breakdown. This was not a critical shipment, and problems do happen.
But we had a critical shipment of a hard drive for a critical job tomorrow afternoon and evening due here today, Friday, Nov. 1. But guess what? UPS “mis-sorted in New Jersey causing at least one business day delay.” It’s Friday night, the day it was scheduled to be delivered, and I see that shipment 1Z6W187E0335690430 arrived at UPS’s Wadsworth Facility just 15 minutes from me this evening. I can use the hard drive no later than tomorrow morning, but “Louis” (agent 98161) from UPS’s call center in Asia tells me I’m out of luck until Monday. So I can’t do the job and what’s worse…. B&H photo will charge me a restocking fee for this critical hard drive I no longer need. Thanks, UPS. Great job, again.

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LEON October 16, 2014 at 3:23 pm

This company is the most frustrating to deal with. They lose a package that was insured by them and all you get is a run around. It has been almost 8 weeks now and I have not been able to speak with a responsible individual. I have spoken with 20 different ‘customer service reps’ from different countries as well a in the US. Never the same one twice. I have to relive this event over and over again. I have been told they know the item has been stolen. I have been told the investigation is over. I have been given a claim number. I have called the claims dept. I am told they do not have the claim. I am beside myself with frustration. This has become a nightmare. You can’t even get through at their corporate headquarters in Atlanta. Is there anyone there that cares about a customer?

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get used to it November 8, 2014 at 5:37 pm

not any more

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clyde April 30, 2015 at 6:18 pm

Yes they are I just spent 7 hours on the phone and chat at UPS I am so frustration and no pack. There customer service is no good at all they pass the buck to someone else and no help at all. To me they seem great for LIP SERVICE and that is all still no help

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Mary September 25, 2014 at 3:14 pm

They fire people for going over on their bathroom breaks and 50 and 60 year old women who is on medication are running around scared of losing their job and benefits for infraction over a 5 min break infraction. The Hr. team and management team all go out together and gossip and slanders employees name in the company and plant inferior in the employees. The LEAVE supervisor is a racist bigot and half the department went to HR on her and nothing has been done! She gets pleasure out of seeing employee’s fired and gets promoted for being narcissistic person! Coaches has demoted themselves and go out on Short term disability for stress from the Racist supervisor! That they do nothing about in the Overland Park UPS SITE!! It’s so sad!! Somebody must investigate this site! They need to do a internally investigation on this site!!

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Mary September 25, 2014 at 3:06 pm

This IS by far the worst company to work for in the world! This company is known for the worst management team in the world! They are diabolical and GOD will judge this company! Especially the UPS Site in OVERLAND PARK, KS!! THE SITE MANAGER IS A MODERN DAY SLAVE MASTER!

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Tamaiiko September 5, 2014 at 10:42 pm

On 09/05 I was waiting on a pkg to arrive, as I was leaving out of my apt to check my mail I notice a UPS sticker on the door with just the date and B1 which is my neighbor downstairs. As I’m approaching my neighbor’s apt, he comes out and advised me that UPS just went outside, he didn’t leave any pkg there with them. I go outside and approach him, he tells me he has it in his truck. Okay, he goes in the truck, scans the pkg and I have my neighbor carry it down the block and up 4 flights to my apt, only to get in & realize this is not my pkg. I call UPS cs as soon as I realize the error @5:39, they advs I will get a cb in an hour. NO CB. I call back again @7:02 I cld again, this time I spk to a csr who advsd they were doing an investigation. I lost it, I said that makes no sense since I gave them all the info for my pkg and the pkg that was misdlvd. I asked for a supv and spk to a woman named Deb who was very apologetic and she seemed helpful, I appreciated that, but I advsd her as I had advsd the previous csr that I cannot wait for rdlvy on 09/08 when it was not my mistake that the driver msdlved the pkg. I originally cld to alert the to the msdlvy and advsd her I just want this resolved and my pkg dlvd to me today. I paid for dlvy 09/05 because I needed this for class Monday morning 09/08. Deb advsd me she spk to a supvr at the station & advsd him/her of the situation and was told the driver would come back around 8pm. I waited until 8:48 and called again, once again I spk to cs and a supvr named Julie who I asked how do we get this resolved? I have been more than patient and I just want my pkg. Supv Julie stated that there was nothing she could do & I would have to deal with Monday dlvy. I must admit, I became very upset and advsd Julie that this is totally unacceptable. It is not fair to me because the driver made a mistake (I don’t believe he did it maliciously) I would have to suffer, or take that option and that’s it! I told her I will not be home on Monday, the pkg that was middlvd will be left outside (oh yeah, she advsd me that not only will I get my dlvy on Monday, but that is when they will pick up this misdlvd pkg as well) Really??? I even asked for Sat dlvy & pick up of this pkg and she said no, it will be Monday and that’s it or I could pick up my pkg myself ( I stated that was never even offered to me at all, I was still waiting for a cb!) I lost it and I did explain to her that I’m really not taking it out on her, but had I had received that option prior to me talking to her, this could have been resolved already. Instead, this has been going on for over 4 hours and it couldn’t be resolved in one day?!?!?! I advsd her that I will be writing a letter to the COO of UPS (Julie then hung up on me), and I will be letting Mr. David P. Abney know exactly how his representatives handle simple problems for small customers. Totally unacceptable and shameful!

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Janet Draffin October 27, 2014 at 6:28 pm

OMG this sounds like a very similar experience to what I have been enduring!!!! I have always been a great UPS customer. Lately, they have been failing to deliver my son’s medication because they insist on attempting delivery in the mornings, when we can guarantee no one is home! I joined the My Choice thing, and I called UPS three times last week! Plus, I did a live on line chat with a rep. Each time, they assured me they would “attempt” to deliver my son’s medicine when someone is home (really? attempt? a DELIVERY company can’t DELIVER?) and each time they came back in the morning! They finally let my 17 year old sign for the package when she got home from school, and then returned ALL MY other packages to the senders! Anniversary gift, birthday gift, etc. Then they tell me “whoops- sorry – you have to reorder your gifts. A new guy was on and made a mistake”. A week later, I get a postcard telling me they “attempted” delivery and returned my son’s medicine. What??? I contacted some companies I deal with and told them its FED EX or USPS or no more business from me!

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clyde April 30, 2015 at 6:20 pm

YES explains it all we get lip service

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Harold addison August 26, 2014 at 12:08 pm

Need work employment historyfor Addison

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abby August 20, 2014 at 2:18 pm

I went to ups today to get a notary and was shocked to find out that I had to pay double because may papers had to be stamped twice. One on one an one on the second paper. Got to the counter to find our that I had to pay over 15 dollars for the same document. I mean I could understand if I have 2 separate documents but I didn’t I only had one. Im pretty upset about that and I don’t think that was right.

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MICHAEL RICCO August 19, 2014 at 1:02 pm

U P S DOES NOT SUCK , IT’S THE SHITTY WORKERS THEY HIRE.
MOST NEW WORKERS JUST ENTERED THE COUNTRY AND ARE LAZY.

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clyde April 30, 2015 at 6:22 pm

Don’t belive that is is UPS policy that does it

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Quinton August 4, 2014 at 12:26 pm

if they are not willing to help go to the Better Business Bureau(BBB) because I know I am

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J Marc July 30, 2014 at 4:14 pm

I am looking for phone number for Human Resource
I would like to speak with someone about their job process

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strawberri July 18, 2014 at 3:30 pm

i got an info notice from ups yesterday stating that some one will be here between the hours of 2pm and 5pm or after 5pm. I took the day off went out this morning and when i returned home at 12:30 pm there was a notice on my door where ups had came already and said they would be back on monday from the hours of 10:30am -2pm or 2pm -5pm or after 5pm. In order for me to make myself available for the monday delivery I have to take another day off of work. I called the 800 number and was told that the local office would call me back and when they did they said they ask the driver to come back and he said no. So i called the number that was listed for corporate and it took me back to the call center where they once again asking the driver to come back. I feel the driver should come back since it he came before the time that was stated on the info notice and not be given a choice of if he wants to come back. If i dont get my package today then i took a unnecessary day off of work and no one is going to pay me for my lost pay then to take another one off on monday for this package. its unfair that a company can treat their customer like garbage and that we are non factors. I will never order from another company that uses UPS as their shipping company. Will post if i get my package today or it i will allow them to send it back to the sender cause i refuse to lose another day of work.

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Janet Draffin October 27, 2014 at 6:29 pm

I agree – recent experiences have been similar. I won’t use them again if I don’t have to.

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get used to it November 8, 2014 at 5:33 pm

get used to it November 8, 2014 at 5:30 pm

Your comment is awaiting moderation.

it is the new greed driven publicly owned bank

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get used to it November 8, 2014 at 5:41 pm

corporate greed and loss of Jim Casey’s vision

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kimberly sandersen July 18, 2014 at 12:31 pm

i paid for 2nd day air ,i didn’t choose ups the company i ordered the product from chose ups,today is the 2nd day when i actually should recieve my package(“2ND DAY AIR)”ups shows monday as delivery date ,yesterday package was sent at 11;30 am ,it didn’t move until 9;43 pm that night (no justifyable reason for it sitting) ,according to customer service yesterday didn’t even count count !yet the package was in ups’s direct care as of 11;30 am ,tell me how yesterday doesn’t count .i truely hope ups goes out of bussiness ,so companies will stop using them to ship,what a croc ,you pay extra for shipping to recieve by a certain day ! not for a package to sit!fed ex and even usps blows ups away both for service customer service!you know what that is ups!,and their(fed ex and usps) ability to move a package quickly responsably for more reasonable fees .ups are crooks and garbage delivery service .no contact #’s for corporate offices according to customer service ,…right .

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Ezekiel Markwei July 18, 2014 at 11:20 am

This is the most incompetent company I have ever had to deal with. It has been almost 2 months now since I made a forwarding address for my mails. I got a confirmatory notice and yet not a single forwarded mail. My sister went to Atlanta hence asked to follow up on the issue for me. she was told i got a number of mails. yet till today i have not received it. I called all week this week just to be told a load of BS. No one seems to be able to help. telling me they don’t have access and stuff. Up till now no one is able to tell me what is happening to my mails. they out me on hold for hours the first time. Seriously? Where is the CEO? What is he doing? Do you realize how useless and incompetent your employees are?

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Bim July 15, 2014 at 1:46 pm

Have you ever noticed how you can not get a hold of anyone that cares , are can fix the problem, That’s corporate America for ya , and the republicans think that they can run the country better then the government , it’s all the same bull shit….

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ken September 5, 2014 at 4:15 pm

UPS is a bunch of lowlife liberals. That’s why you can never get anyone on the line who gives a shot about your problem. That’s the way the federal government is run. They have your money, you’ve got nothing and a bunch of fat ass union liberals don’t give a good dam about you. Get the govt in the hands of Republicana who will clean up their act and run them efficiently. Same needs to happen to UPS and the USPS then these problems will go away. That’s how it really works, for you ignorant fools who hear the empty change you can believe in lies and fall for the shit.

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Bob Robella July 7, 2014 at 9:17 am

My package was scanned into a distribution point in Illinois on July 2nd at 1:30 PM. I was told at 3 PM, only 1 1/2 hours later, that because of a late trailer, it was delayed. 12 hours later, at 3:34 AM, it was scanned OUT of Illinois and in transit. It is now 4 days later, and they’ve rescheduled delivery for the following day, which causes me to try to reschedule my work hours to be present. This is a very rural area and the package contains sensitive electronic equipment.
Someone at UPS need to tell me why a 1 1/2 hour delay can’t be made up in a 5 day period, regardless of holidays and weekends, when it admittedly, their fault.

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Sherry Martinez June 12, 2014 at 2:32 pm

I Think it’s a shame that UPS thinks they are so large that they can’t provide decent delivery and decent customer service I was yelled at by and agent and when I asked to speak to a supervisor I was on hold for 30 min with no supervisor ever picking up.I don’t understand how and business entity like this can exist with the attitude that they have with their customers, from now I will use Fed Ex and the several thousand dollars I spend on shipping will go to them.

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Sal Colletti June 9, 2014 at 1:54 pm

A UPS parcel was delivered erroneously to my home 3 TWIN BROOk DRIVE ,it should have been delivered to 35 TWIN BROOK DRIVE. Please take the necessary action
to correct this delivery.
Sal Colletti

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Nina Maguire June 2, 2014 at 12:41 pm

UPS is no longer what it used to be- not even close. Problems began during the Christmas holiday- packages left at wrong address or buried in snow because it was left outside- when there is enclosed vestibule. We had a respite for two months and now problem has begun again. When tracking a package from Bloomingdales, I was told it had been delivered to the front door- well I questioned which front door- not mine. Driver said he couldn’t remember which house he delivered it to- excuse from Elmsford UPS center- “well you know how some men are- sometimes can’t remember what they had for breakfast.” I was stunned by this answer- your a delivery service- how can you conduct business this way.
I have lived at this address for 40 years and am appallled as UPS should also be! Disgraceful.
Nina Maguire

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Very Unsatified Will Stop using May 29, 2014 at 5:47 pm

I spent days on the phone on hold. One woman bothered to type in the problem named Vanessa who supposedly was a supervisor and gave me an employee number. Name and employee number is useless. A man named Thomas calls says a Charles Williams is head of the Jackson, MS office and he would make sure he calls 5/29/14. This is the end of the day and of course it did not call and cannot be reached if I call. Vanessa cannot be reached even with employee Number. We had 500 checks that were never delivered and are being cashed all over central Mississippi No one at UPS care or gives a flip. We will always use FED EX Ground from now on. I have spent a minimum of 15+ hours holding on the phone on their 800 line and only Vanessa attempted to help. I have been hung up on after waiting an hour with someone who said “what do you want” after another woman did give me a chance to speak and said hold on a moment I will be right back. 15 minutes later this woman comes back, different voice and say what do you want and doesn’t say another word for and other 15 minutes and never placed me on hold, but hung up after 15 minutes. The Jackson, Miss Office never responds to problems. Yes the USPS as bad as they are at least attempts to fix their problems. The company that shipped these checks are going after UPS for all liability incurred, we are just trying address years of throwing packages out on the road in the middle of no where or, employees who are keeping the packages instead of delivering them. But UPS doesn’t care. They figure their insurance will handle it so what if someone if is causes damages to those not receiving the packages because of their poor service in both time and money

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Marco P. Debe` May 13, 2014 at 10:35 pm

Today (Tuesday 05/13) I received an email stating that the UPS driver attempted to deliver my package from Radko’s Galaxy Store at my residence at 2:43PM. It stated I was not available to accept the package. This is an outright lie by the driver. I was at home at that time. I was home all day You contact me by intercom system over the telephone. I have call waiting. I had to go to the depot to get it. It would not be there until after 7:00PM. It took me a good 40 minutes to get to the depot from my home at that time of day. Also, NO slip was left at the building entrance where they usually are. Again, the driver lied in saying they tried to contact me. I would like a response from someone in authority I can give my phone number to, so they can call me about this.
Thank-you!

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Carol Hegener May 1, 2014 at 2:12 pm

We are celebrating our 40th anniversary as a 501C3 company, who continues to feed our community in Poughkeepsie, NY 12601. In 2013 our 3 food programs fed 222,000 meals in our community. I am looking for financial help to continue our mission. I can not find any
information on your “Human Resource Dept”. Can you provide me with that information?

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Teresa Blackwell April 29, 2014 at 7:42 pm

MY son, Daniel, was born with Downs Syndrome. He is 17 now, and has been offered the chance to fly to Austria for the Grand Opening of the Downs Syndrome Center in Leoben, Austria. BUT…..UPS lost his passport, and we are unable to get his ticket without it. It has lost since Monday, April 22, when it reached Fort Worth, Texas. I have called every day….UPS says they can do NOTHING but investigate….and will not declare the passport lost until *8 BUSINESS DAYS after the investigation began….WE do not have that much time. WE must get his ticket. The passport agency can do nothing until UPS declares the passport lost. PLEASE HELP US

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Kelvin McGowan April 29, 2014 at 9:03 am

We have a large fuel allocation of D2 fuel forsale, I would like to speak to the person or persons that make the fuel buying decisions, we will beat all competitors prices.

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X April 25, 2014 at 12:28 pm

I would like to know who is the regional director for Illinois and what is his number.
I have a complaint and I would like to talk to him in person.

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Tina November 18, 2014 at 12:31 am

Hello X,
I’m from Chicago and also trying to locate a regional and/or corporate level director to speak with, have you had any luck reaching someone?

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James Young April 17, 2014 at 3:28 pm

Customer Service will sustain a corporation during an unstable economy. I worked for UPS while attending college. Integrity 25 years ago, has the same meaning today. Please instill the same core values in your personnel that built the corporation that you hold today.

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clyde April 30, 2015 at 6:25 pm

YES if they will but do they have Integrity as they pass all to others , don’t seem ton want to help people

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David Martin April 16, 2014 at 10:32 am

It should be obvious that I am writing this because of yet another series of very poor action of UPS in which a delivery was bungled 4 times in a period of 5 days. These included attempted deliveries when UPS was told no one would be there, and failure to deliver at promised times when there was someone there. Further failures include failures to make promised phone calls, and in general, an absolute lack of concern for the customer. I don’t know what has happened to this once fine company, but I will never count on them to deliver a package for me in the future, and will specify that the companies I do business with use either the Post Office, or Federal Express.

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Joshua April 2, 2014 at 7:53 pm

I’m not too sure that all the shipping companies aren’t full of crap from the top down. I’m a transportation service, if I lied, even if it was a accidental one, I’d fix it. I ordered phones 3 times since December. The first time they delivered to my old address on a friday, I had to intercept it at the apartment complex office after the new tenants left it for pickup on Monday. The second time it was sent to my actual address and before the delivery attempt I had them bring it back to the shipping warehouse to avoid a 60 mile drive to pick up the package that could be picked up 2 miles from work. No problems.. This time I ordered 3k worth of phones and even made sure my current address was on the paperwork. Sprint screwed up but what happened next was all UPS. I went by the shipping warehouse to ask them to bring it back for a ‘will call’ they told me to pick it up after 7. I get there at 6:45 and was told it was put back on the truck for a return to shipper. I was told to get it I would have to wait another 2 days for them to update and reroute it back to my address, even though it was still ON FRACKING SITE. UPS has the laziest customer service people I have ever encountered.I then asked for a executive complaint department and was referred to the toll free number, that they don’t have a corporate number which is a blatant lie. In the mean time I’m losing business from this whole fracking mess.

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Laura March 19, 2014 at 4:56 pm

UPS is a bunch of thieves, unintentionally provide poor training to their counter service agents so they can pack $50 or $60 dollars from their customers. They accepted a package from me knowing what it was inside the box. Now, they are returning the package to me and keeping my money while I am being blamed for not calling customer service before sending the package. Their counter person gave me the wrong information, and that, as per their version, is my fault. Thieves that is what they are …

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Lashunda Stubbs March 14, 2014 at 7:59 pm

Im very disgusted with ups rightnow, because I sat home waiting on my package to come and I get a email saying it will be redelivered, because no one was home. When I was home all day. Even took off to get the package, this is the second this has happen and I reay hate getting anything delivered through UPS. If I may say so, UPS is making fedex look real good rightnow. The facility in Unadilla, GA has very unprofessional people working there and disrespectful. The drivers are paid to deliver, so thats what they should do and not lie about delivering, when they did not. Im a very pissed off customer.

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S. Alexander March 24, 2014 at 6:37 pm

Ms Stubbs

I just wanted to say I totally agree with you being angry. I’m a 60 year old lady and that just happened to me today. I took the day off to wait for a 45lb package. At around 4p.m. central time I checked the status to find out it had been delivered to the complex office. I called the company I purchased the product from who immediately contacted UPS and made them redeliver within 1 hour.
If anyone reads this reply, I would recommend you not call UPS and they’re a joke. Call the company with whom you purchased the product. UPS is not trying to loose their vendors and respond much more quickly if they call.

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Jean Kosch March 6, 2014 at 8:04 pm

In the past month, I was promised (by email) on 2 separate occasions that a delivery would be made on a certain day. Both times, UPS Laurel, MD warehouse failed to deliver my packages on time. The first delivery, they said that the regular driver was out sick and the alternate exceeded his driving hours and had to return to the warehouse. Although I understand the safety aspect, why did the Laurel management not make sure there were sufficient drivers to deliver as promised. I received the package 4 days later than what I was told in the email. I NEVER received an email to tell me that the delivery would be delayed. The second delivery, I was sent an email and was told that the delivery would be a certain day. I did not receive the package. I called and was told that the trailer was not unloaded and therefore did not get on the truck for delivery. This is not my problem that the Laurel warehouse can’t do their jobs. Again no notice of the change in delivery. I called and asked to speak to a supervisor. After waiting 33 minutes, I hung up because no supervisor answered the phone. I called back and finally got to talk to a supervisor. She said that they delivery would be a day late! I asked why I wasn’t told of the change since they knew this at 9 AM and it was 6 PM when I was talking to her. She said that I should get something tonight after the system refreshed itself – UNACCEPTABLE!!!!! She told me that Laurel has a high volume of packages and can’t keep up with the load. Again this is not my problem but UPS. I don’t want to hear excuses. If this was an isolated incident, I could understand but this is twice in less than a month. Add Christmas and you have a complete debacle. Corporate needs to take action. We are paying for the service and not getting SERVICE. It’s hard to contact UPS because I don’t have faith that my comments are passed on to someone who can take corrective action. I ask if someone at Corporate will contact me and tell me what actions are being taken to preclude future delayed deliveries???????????????????????????? I won’t hold my breath.

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Dirk February 27, 2014 at 10:13 pm

UPS seems to be very insensitive to the concerns of their customers. They have been sending me emails suggesting a delivery window from 1:15 p.m. to 5:15 p.m., but I seldom get my packages within that time frame. If you go to their website and track your item, it will say that delivery can be until end of day, which apparently means 7 p.m.. When I finally, after trying several phone numbers, got to speak to someone live, it was a foreign agent. Naturally I got no help from that person. I finally tried another number and got through to an American Agent. That person said that the delivery time could be from 9 a.m. until 7 p.m.. My item arrived this evening at 6:14 p.m.. Another day wasted waiting for UPS. I don’t have that problem with USPS or FedEx. I’m going to start asking my shippers to use any service other than UPS. If UPS can’t deliver within a four-hour time frame, then they should hire more drivers. They certainly charge enough for their services, so they surely can’t be suffering from a “lack of funds”.

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CJ February 19, 2014 at 12:38 am

I am a very dissatisfied customer. Basically my package is in a hostage situation. I sent my niece a gift basket for Valentine’s Day. She doesn’t have parents and I wanted her to know that she was loved. The package was sent from Carbondale IL on Saturday. It was supposed to arrive in Chicago on Tuesday. On Tues evening I tracked the package online. A message was posted by UPS saying they made 2 attempts to deliver the package when they did not. I called to speak with a supervisor. He told me that the recipients name was not on the apartment directory. The apartment lists the apartment numbers that correspond with the the address on the package, so I didn’t understand how this could be a hinderance, especially since the truck never showed up. Homes on my block don’t have names on them, so why is such a policy being directed towards apartments? The supervisor took the information and put the family name on the ticket to dispatch to the driver. The following day a posting was put on the tracking website saying UPS attempted another delivery when they did not. They claimed the same excuse that the recipients name wasn’t on the directory. I called to speak with another supervisor. He apologized and assured me that the package was to be put on the truck the next morning for delivery. He told me to call back after 10am. I was in a funeral line when I called UPS back to check and make sure this package was on the truck, to my dismay the customer service rep told me the package had been labeled for the recipient to come and pick it up.. This was on Valentine’s Day, when the package was supposed to arrive. She told me that an attempt would be made to deliver my package on Monday, Feb 17th. I was disgusted that the recipient didn’t get their gift when they were supposed to. On Monday, I checked the tracking website and I called the Claims Department of Staples where the package was shipped from. They told me they would help me track the package delivery. The package was not delivered on Monday. UPS posted a message that there was emergency conditions that prevented delivery. The Staples Claims rep told me that UPS would not let her begin a claim for me to recover my insurance on the package since it had not been delivered on time. I filed a complaint with the Better Business Bureau. I contacted UPS again on Tues to see where my package was and when it would be delivered. After being on hold for 30min when I explained my situation the customer service rep hung up on me. I called back later that evening. The customer service representative told me the same excuse about recipients name not being on the apartment directory, he then combined it with another excuse saying the package has been pulled off the truck for recipient to pick it up (while on the tracking website USP listed the parcel as being out for delivery). I am ready to contact law enforcement at this point to get my property from this company.I asked if FedEx could pick my parcel up for me and they told me no. This is a troubled company, I think a class action lawsuit is in order as well. When service gets this bad it obvious that this company is on its last legs. I’ll be watching the news for the bankruptcy announcement because its obvious this company cares nothing about serving its customers. And it really is galling that supervisors would lie to customers and that they would post false statements on their tracking website. UPS has no integrity and I am very disgusted.

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Joe February 18, 2014 at 2:01 pm

I had never had any problems with UPS until this week Here is my bad experience:
I ordered flowers to be delivered Valentines Day to my wife at the public school where she works. I received a message from the shipper that due to inclement weather the package would be delivered early which ended up being Thursday February 13th when the Northeast and particularly Delaware received a foot of snow
I called UPS that day to find out what would happen the next day and was advised 1) the local UPS was closed which the whole state was and 2) couldn’t change the address for delivery due to something called shippers release 3) couldn’t put a hold on the package for pickup as store was closed
So I checked the next morning and found out package was on truck for delivery at 630AM and now couldn’t be held
Although all public schools in the area were CLOSED something known to the whole state of Delaware administrators being essential personnel still had to report. So I figured ok she is at the school the truck has been out at 630 the distribution center is only 20 minutes away and even if the driver has to make up deliveries surely he or she would start at the farthest part of the drive being the school in Northern Delaware
Hours pass Updates online keep saying on truck for delivery Finally my wife comes home at 330 and doesn’t say a word so I ask her and she says nothing delivered I checked online and still “on truck for delivery” and tried to call UPS and over 15 minute wait time, which is understandable due to situation and all I got was on truck for delivery
Finally I received this email notification:

Tracking Number: 1Z6X99X4P295790358
Delivery Date / Time: 14-February-2014 / 4:21 PM
Delivery Location: FRONT DOOR

4:20PM ON A FRIDAY AFTERNOON THE DRIVER LEFT FLOWERS (CLEARLY MARKED) AT THE FRONT DOOR OF A CLOSED PUBLIC SCHOOL WHICH WAS DARK AND NO CARS ANYWHERE

I understand about the shippers release (not really and went around and around with the shipper about that who flat out told me UPS would not let them change addresses so not sure who is telling me what) BUT:
430 in the afternoon at a closed public school!!!! Closed for the weekend! and closed for the public holiday Monday. That package if it was even there by Tuesday would have been sitting outside for 3 1/2 days. And then what would have happened? Who would take the fault of not receiving the package if it was stolen from the front door of a closed school? The company who shipped them?? UPS who technically did their part and “delivered” the package? Or would I have been out the cost of this order because everyone involved did their part and well you know the weather really impacted everyone etc etc blah blah blah

Again I know there are rules and this weather event confused everything BUT the driver couldn’t and hopefully not didn’t realize that school was closed and would be closed???? He or she couldn’t call the office and ask what to do as he or she didn’t feel right leaving someone’s Valentines Day flowers outside in the dark and cold??? Yes shippers release that’s the reason I kept getting when I finally got through to UPS customer service However again really 430 in the afternoon at a school that was closed????? Any modicum of common sense would have led the driver to question this action or is UPS all about the delivery and not customer service.
Luckily (?) I saw the notification and was able to drive over to the school in the dark on a Friday evening to retrieve the box clearly marked flowers . I am aware that although the whole surprise and valentines day special was ruined through the weather event I can only imagine if it was something valuable (like the previous writes Mac)or urgent needed by the recipient and it was left at a closed building at 430 on a Friday afternoon
I am really confused by UPS actions in all this I would have much preferred a notice saying package was undeliverable rather than it just being left on the front door of a closed school As I said before I know there are rules but there must have been (should have been) discussions about what to do about certain deliveries if the driver believed the package was not able to be delivered And I do not believe dropping off a package at a closed school building at 430 in the afternoon on a Friday as “delivered” although on technicality the driver was able to scan the package and check off done and on his or her way
As I said I did eventually get the package although with much stress anger frustration and annoyance from everyone involved and also that UPS may have bigger priorities but just wanted to make you aware of this incident I have learned my lesson and will not for the sake of a few bucks use an unfamiliar company and buy local but still do not believe the attitude and lack of assistance from UPS
And this was their response when contacted So thanks for nothing but aggravation UPS

Thank you for contacting us. Due to high email volume, we apologize for the delay in this response. Your comments are very important to us. Feedback such as yours allows us to continually improve our services. I completely understand your frustration, and I sincerely apologize for the delay in the delivery of your package.
UPS has a Shipper Release shipping option which directs our drivers to deliver packages without a signature at no additional cost.
The Shipper Release procedure enables UPS to complete the delivery on the first attempt by allowing the driver to leave the package at any address (residential or commercial) without obtaining a signature.
These terms of service apply to Shipper Release:
– UPS will only make one delivery attempt.
– UPS will not obtain a signature upon delivery.
– A UPS delivery record will be conclusive proof of delivery.
– The shipper accepts liability for any loss or damage to the package after delivery.
Please contact us if you need any additional assistance

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Tami Stodghill February 1, 2014 at 1:10 pm

They totally “lost” our laptop package and really do not care. WE were the ones that discovered it was out for delivery in Columbus, MS when the ship to address was Littleton, CO. We called when we saw that and they claimed they would put a redirect to the correct address. Nothing after that at all except can’t locate. Well, I’m here to tell you—this is probably what happened to our laptop: https://www.youtube.com/watch?v=j6aIPIsUE5I

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Annette Wilson January 29, 2014 at 9:17 pm

UPS InfoNotice – 935715013591
Good night,
I am writing to detail the treatment I have received or not received regarding the picking up of a package. A pick up was issued to the UPS office located at Foster Avenue in Brooklyn, NY. I was at home all day on 1/28/2014. My bell was not rung but a notice was placed on the outside door of the building, I live on the 7th floor of a Condo, indicating that an attempt was made to pick up the package. I called UPS and advised them that I was at home all day. They advised that a second attempt would be made on 1/29/2014. Because I knew the driver was not ringing my bell I kept watch at the window. At about 1.00 pm I saw the UPS truck. By the time I got downstairs it was gone. No notice was left on the door. On checking the website it indicated that a second attempt had been made. I immediately called UPS and they got in touch with the office at Foster Avenue. The office in turn got in touch with the driver on the truck who advised that he would pick up the package at 8.30 pm on 1/29. At around 8.00 pm I called UPS hoping that they could ascertain if the driver was coming. I was told it was not yet 8.30pm and I should wait. I called UPS at 8.40pm and the agent got in touch with the local office. She was told that all the drivers had gone. I am so frustrated because I do not know what to do to get this package picked up. This will be the third attempt. This is no way to treat a customer. The pick up is for a package weighing about 147 lbs. There is no way I can take it to the office. I am kindly requesting that something be done regarding this kind of treatment that was meted out to me. It is not fair. You can reach me at sanctuaryXX@verizon.net. Thanks for your kind assistance.

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Chris Van Dyke January 28, 2014 at 2:11 pm

I am not in the habit of writing letters, but circumstances have motivated me to write.

I live in Bend, Oregon 97701.

For several years we have had a driver support our considerable personal shipping needs. His name is Dexter Bryson.
Because of the outstanding job he does, week in and week out, we no longer even consider doing any of our shipping business with Fed Ex or the US Postal Service. Dexter is that good. He is friendly, helpful, courteous, smart, punctual, careful with our shipments. We are disappointed when we place orders for products from companies who use one of your competitors. Because we live in a rural area on some acreage and have a gate entrance to our property, we know that unless Dexter is making the delivery that there will probably be issues. Simply put, we are completely spoiled by the quality of support we get from Dexter.

I was in a local UPS office shipping a package a couple of weeks ago and asked how I give UPS feedback on an employee. I was asked who the employee was and when I mentioned Dexter’s name, the UPS employee said she knew him and that he regularly gets great feedback. Three people in line also interrupted and said they knew Dexter. They, too, had the same to report about Dexter; he is fantastic.

I am a lawyer by training and worked as a senior marketing executive at Nike, Inc for nearly 20 years. At Nike we went out of our way to recognize employees who did exceptional work. It is my hope that Dexter will get similar recognition from UPS. He is nothing short of outstanding. He is UPS’s competitive advantage in our area.

Thanks for your time. And thanks for having employees like Dexter Bryson. Please feel free to use my feedback and comments in whatever way may be helpful.

Chris Van Dyke

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kimfa carrington January 14, 2014 at 5:34 pm

Good Day, For the past three days I have been trying to get a resolution to my package that has not been delivered. Tracking 1za469y3p268658187… I was told inaccurate information several times. I was assured that I would receive a call back from local center and that my package would be delivered the next day .. I was told this each day I called 1800-833-9943. I called on 1/10, 1/11, 1/13. Spoke to a supervisor that told me ” basically representatives told you what you wanted to hear”. WTH is that the modes operandi of that customer service center. What is the likelihood that four separate customer service agent would respond that way. Obvious symptom of lack of leadership in that department. Where is the quality customer service ? I want my package and I want a refund for shipping . I want this center supervisor retrained. UPS offers a service easily obtained by another carrier , quality customer service is what keeps people coming back. UPS is unreliable and customer service agent are lacking any customer care.

ps I was also disconnected twice or did they hang up on a customer!!!

Thank You,

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Lynn Johnston January 10, 2014 at 5:55 pm

Guess what? This is an update to my earlier post. After all the aggravation with UPS it appears either they lost the package or it was stolen. Seeing that it was a brand new iMac I’m bucking for stolen by a UPS worker. The last scan stated “Late Train” and “no delivery information available at this time” And when you talk to UPS, they can’t answer any questions for you. I even got Apple involved. Needless to say, they have to replace my order since they’ve charged me for it. But I told them if it’s sent ground and sent by UPS just cancel my order. Apple assures me it won’t be ground but still can’t assure me it will go FedEX. I get the feeling I won’t see iMac #2. UPS YOU SUCK!!!! HOW THE HELL ARE YOU STILL IN BUSINESS? With no real way to track packages with vague explanations you’d think with all the technology we have at our finger tips you’d at least be able to keep sight of your packages like FedEx can. Again, YOU SUCK!

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Keith Edwards January 10, 2014 at 2:24 pm

When I got up this morning I looked on my computer and seen that “U.P.S.” Was suppose
to have my package today Friday 01/10/14 By end of Day. But the package is in Oklahoma City since 3:32 a.m. But I live in McAlester Oklahoma and it is not hear and they can not say that there was any Holiday back up problems or even weather problems because all it is doing hear is raining. And after I called them the put this up on there tracking page!!!!! So What is there “Excuses” now. For all of us that don’t get are packages on time that they say we will get them and the one’s that they open or destroy are packages. get together and take them to court and Sue them for “BILLIONS” then maybe then that will cause them to have to shut down so “Responsible and Reliable” other “Companies” with there head on there shoulder’s can show them how to do there “Job ” wright. But as far as I’m “Concerned” I will never use them again because they “Stink” when it come to being “RELIABLE OR RESPECTFUL TO US PAYING CUSTOMERS”!!
“Exception”
Change Delivery
Request Status Updates
Scheduled Delivery:
Scheduled delivery information is not available at this time. Please check back later.
Last Location:
Oklahoma City, OK, United States, Friday, 01/10/2014

What time will your package be delivered to your home? Get FREE Delivery Windows on most UPS packages.
Continue

I am already a UPS My Choice Member

Additional Information
Shipped/Billed On:01/07/2014Type:PackageWeight:0.50 lb

Shipment Progress
What’s This?
Location Date Local Time Activity
Oklahoma City, OK, United States 01/10/2014 4:30 A.M. Network disruption due to prior weather conditions, check ups.com for further updates.
01/10/2014 3:32 A.M. Arrival Scan
Wichita, KS, United States 01/09/2014 11:32 P.M. Departure Scan
01/09/2014 9:42 P.M. Arrival Scan
Oak Creek, WI, United States 01/08/2014 2:04 P.M. Departure Scan
01/08/2014 2:18 A.M. Origin Scan
United States 01/07/2014 7:39 P.M. Order Processed: Ready for UPS

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Anonymous January 10, 2014 at 1:16 pm

I wish to extend my many thanks and appreciation to the UPS employee, Brandon Dobmeyer. His immediate willingness to offer help to someone in need serves as a worthy example for others, including myself, to follow.

Anyone currently living in the Midwest knows that our weather conditions as of late have been anything less than ideal. The feeling of being trapped in a snow globe would be a rather accurate way to describe it. Being an elementary teacher in a local school district with four consecutive snow days this week have given me as well as many other families with school-aged children an unrelenting case of cabin fever. This impatient feeling from being inside too long was the reason for my eagerness to venture out into the whiteout this evening.

After completing a few errands, I pulled out of the grocery store parking lot and, believe it or not, began heading to the nearest UPS store to drop off two packages. As I pulled onto the main road, I immediately began to hear the unwelcoming rhythmic thud of a flat tire. Having no clue how to change a tire myself, no family in Indiana, and knowing very well that few people would want to even consider offering their support in changing a tire in these extreme conditions, my immediate thought was a rather sarcastic, “Oh, wonderful!”

I pulled into the closest parking lot, which happened to be at a CVS. I then get out of my car to look at the tire as I simultaneously called my dad in a panic asking him what to do. He suggested I call one of my little brother’s friends who lived in the area. Just as I was looking up his number in my phone, a big, brown UPS van pulled up in the parking lot. Without any hesitation, Brandon walks up to me and says, “Where’s your spare located? I can get it changed for you in no time.”

For the next thirty minutes or so, Brandon very knowledgeably maneuvered around my vehicle to detach my spare, jack up my car, remove my flat, and replace it with my spare all the while being pounded with snow in the 23 F wind-chill. This entire process would be a lot to ask out of anyone let alone a stranger and in these extreme conditions.

As he finished tightening the lug nuts and removed the jack from underneath my car, I asked him where his UPS truck was. He then informed me that he had already completed his deliveries for the day and his driver had dropped him off here to get his own vehicle to head home to his wife.

As I drove home, I came to the realization that this good Samaritan had not only offered his willingness to help someone in need, but also his time. One might have thought Brandon was wearing a brown UPS cape rather than the well-known trademark brown uniform.

Being a UPS employee has to be a tough job especially under extreme weather conditions. I am so thankful that UPS has employees like Brandon who are willing to come to the aid of others in situations like mine. Please extend my thanks to the Dobmeyer family as well as all UPS employees for their outstanding dedication and efforts.

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Lynn Johnston January 9, 2014 at 8:37 pm

I ordered a computer on the 28th and found out it was being delivered by UPS and not FedEX. I can’t tell you how mortified I was because if you want something absolutely not to show up on time or in acceptable condition, then go with UPS. Well, the package left on the 30th out of CA and onto OR. Once in OR it stayed at a facility where they misplaced it apparently for 4 days. They never notified me that this was the case. I found out from one of the outsourced help desk employees. Well the next entry for the item to be sent wasn’t set for another 4 days, the 8th where they assured me it would be delivered on that Friday the 10th. So now we’ve got 8 days it sat at a facility in OR. It was originally supposed to be delivered by Tuesday. So Friday didn’t make me very happy especially considering the damn thing was left at a facility they had apparently misplaced it in. Now, it’s sitting in IL where it will most likely be lost again. What I’d like to know, why would something that needs to go South be sent through the north west where there’s snow and possibly more delays. You know what the f-ing tracking information says now, there is no delivery information at this time and it is sitting on a late train. WTF does that mean? I stopped using UPS for these kinds of issues when I have the choice but I can tell you, if I ever order something online again through a company that uses UPS I will cancel the order immediately. I expect if the package is EVER delivered it will be in no condition to actually work. I hate this company and the fact that you can’t even complain to anyone at the corporate office because the employees state they have no corporate office phone numbers, just an address. ARE YOU KIDDING? Snail Mail to complain? This is one of many things that is wrong with the company. The executives need to hear first hand how horrible their customer service is and how incredibly incompetent their delivery personnel are. I am going to cancel my order from Apple because of this fiasco and this will end up costing Apple money. Congratulations UPS. Once again you’ve managed to suck at your job!

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Jack Holmstrom January 8, 2014 at 11:42 am

Lazy UPS driver avoids open driveway and sidewalk to pull 200 pound load on a hand truck through rain soaked front yard leaving 2 large “wheel ruts” to the front door. Total lack of respect and shows how company and employees don’t really care about customers. To fully appreciate this, you need to see the picture I took but this site will not let me post it. There are many more options out there in the package delivery business and this kind of disrespectful service will eventually take its toll on UPS. I contacted their website ( sent email ) and their 1 800 number about this two days ago. No response has been received yet. Good job UPS. Keep it up. The USPS is looking better and less expensive everyday.

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Kerry Lilly January 4, 2014 at 12:18 am

I ordered boots for Christmas for my daughter and was told that they would be delivered December 20th. I waited all day and no package. I called the shipper and got a tracking number and found out it had been delayed until December 23. I received no notice it would be delayed. I signed up for UPS my choice so it could be delivered at another address and was assured it would be delivered at the second address on December 23rd. Guess what? No package that day either. Was told it would be delivered December 27th. It came and I did not check the package until the following day and that is when I discovered it had been opened and that the packing slip, return slip, and all the packing around the boots had been removed and the box had been left unsealed. I called the shipper to let them know what had happened and they assured me they would find out about the situation. I also called UPS and was told that it was a policy that they could open any package for inspection without notifying the buyer. I do not appreciate their policy and hope everyone else checks carefully when UPS delivers your packages. I am very upset about this practice.

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Gina Hamilton January 1, 2014 at 1:04 pm

I visited my sister in Florida early in December. While there I picked up some items for Christmas and shipped them to myself in Michigan from Naples, FL the day I flew home which was December 12, 2013. On December 20th I checked the tracking for my package because it had not arrived yet and noticed that it left Naples, went to Jacksonville, FL then rather than continue North as it should have it took a left turn and was in Ontario, California! I contacted customer service to inquire…what a joke. After over 30 minutes on hold I was able to speak to a man (Brandon) who I could barely understand who kept telling me ‘I don’t know’. Since then I have made multiple calls to UPS and spoke to at least a dozen people. My package has been to Ontario, California 3 times and Honolulu, Hawaii twice! I have even requested an intercept on the package to ‘return to sender’ (which is me by the way, I wrote my own home address for both the deliver to and return to) and still it goes in circles from CA to HA. I am told that they don’t always perform a ‘physical’ scan of packages so they are unsure of the packages location. I have been in contact with a ‘superviser’ named Alex who continues to tell me that it’s either in CA or Hawaii and he is ‘waiting to hear from that location’. The last thing he told me on December 27th is that my package ‘may be lost’. Not only does my package have brand new clothes in it but a very expensive gift that was meant for my husband for Christmas! I am more than disgusted at the level of customer service I have received. Every call I make takes over an hour because after I wait endlessly on hold for a person they put me on hold again and disconnect me, I really think they do it on purpose. Alex keeps telling me there is no ‘manifest’ on my package. I used a prepaid barcode label that came from UPS and wrote my home address for both the deliver to and return to. I have never shipped a package using a manifest with UPS. I want to know at what point the physical delivery address gets entered into their system and why it traveled to California and Hawaii when it should have come to Michigan? I am so furious and frustrated! As of today, January 1, 2014 my package has been somewhere within the USP system for 20 days.

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Udo, Ifeanyi uzor December 31, 2013 at 2:13 pm

I went to the Ups office Ikeja,Lagos state Nigeria to confirm how many days it takes a parcel from USA to get to Nigeria but was told 3 working days….UPS, my package was sent on thursday 26 & till date, i haven’t received a dime…pls, how many days for real does it take a parcel get delivered? I traied tracking it but still in philadephia Us…

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Carol D. Smith December 30, 2013 at 11:11 pm

Tracking#’s 1ZW470V80334786417, 1ZTT04220391095745 & 1ZX9W6730345325364

After using UPS for our business for 20+ years and deliveries at our home, I’m Extremely Disappointed in the fact that for the past 2+ weeks you guys send me an email telling me that all three of the packages will be delivered that day & then it dies NOT & I’m still waiting. The next day I’ll get an email that 2 packages are out for delivery & 1 was FORGOTTEN, OVERLOOKED, WHATEVER excuse you can think if, you guys have used it.
I’ve made several calls to Customer Service who has contacted the Mesquite Location, they log my complaint & tell me someone from the Mesquite Location will call me back in an hour, but that has not happened until this afternoon when MARY ANN called with an attitude and more or less acted like it was my fault because the area I live in (Cedar Creek Lake are) is the one they’re having the most problems with & TOLD me I probably need to call my Dr. about the package from IWP (Injured Workers Pharmacy) because she cannot find the package they’ve had since Dec 13, 2013! She then went on to tell me that nothing will be delivered to me until Thursday Jan 2, 2014 because New Years Eve will be dedicated to AIR packages only & the new day in New Years Day!
I’m sick & tired of the BS, treatment I’ve received & I’m DONE with UPS & FedEx for that matter & will be using USPS priority Mail from now. It’s certainly arriving within an acceptable time AND the Mail Man KNOWS where our front door is unlike UPS who I’ve left DETAILED instructions for & they still continue to leave at the back of our property. That makes it difficult for me because I’m recovering from back surgery (Caged Fusion aka: Stainless Steal Cage that surrounds my spine) & major shoulder surgery not to mention that I’m fighting a Ear/Sinus infection AND Bronchitis so this has stressed me out completely. Unfortunately one of the packages was a Christmas Present for my 94 year old Mother (really her dog that is afraid of storms). I’m VERY UNHAPPY!!!

Carol D. Smith
caroldsXXXX@live.com
903-887-XXXX

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PHC Bookstore December 27, 2013 at 1:42 pm

Our business shipment left the vendor in Missouri for a 3 business day delivery to Virginia. It arrived 12/24/13 at 4am in your Manassas terminal and there it sits……despite multiple unpleasant phone calls with your “customer service ” representatives, and the local terminal supervisor promising it would be delivered by 2pm today (5 business days later). The local terminal supervisor ASSUMED we would not be here working but staff gave up their holiday time off just to be here for that shipment and now day two=fail. UPS will not be my freight carrier any longer

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June Fauver December 27, 2013 at 8:56 am

Good Morning!

I know that currently there is a lot of bad publicity for UPS in reference to the delivery of Christmas packages not arriving in time for the holiday.

I wanted to let you all know how much I appreciate all the effort I see and experience with UPS. I had packages delivered to multiple places around the US this year and those packages all arrived on time!

The UPS driver in my area is always GREAT and the driver here where I work is also GREAT!

I wanted everyone to know I really do appreciate the hard work and dedication of the drivers and I will continue to use UPS!

Sincerely,
June Fauver
A satisfied customer

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WWATSON December 26, 2013 at 10:19 am

To those saying it is “lazy” people who are complaining, sorry, no it isn’t. I sent my package on Dec 7th with a promise delivery of 5 days. December 13th rolls around and the recipient had not received the package. The person who was to receive the package proceeded to go to a UPS center 3 days in a row after that to pick up the package. They were told many different things. one, the package was delayed due to weather, even though it showed it had been received at that center. They were finally told that it was lost. I called back when I heard this and started a lost package claim. 5 days later I called back to check status, was put on hold for 1/2 hour and then told no new updates and it could take up to 8 days. I asked to speak to supervisor and was put on hold another 30 minutes so i hung up and sent message asking that a reimbursement claim be started and that it be noted if the package found it was to be sent back to me and not delivered. By that time I ordered another product ($600 mind you) to make sure that the boy that was to get it wouldn’t be disappointed on Christmas. The second delivery made it fine. at this point in time I am still waiting an update on where the package is, if a reimbursement claim has been processed and if they have noted NOT to deliver the package if found. I could potentially be out $1100. I sent my package in plenty of time for xmas delivery and have had the WORST customer service experience EVER!

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Doug Hibbs December 25, 2013 at 3:32 pm

Hope you all had a Merry Christmas UPS because lots of your customers did not and that is because UPS FAILED to meet a commitment that they made when they accepted packages for shipment and most importantly TIMELY DELIVERY.
When I make a commitment I do all in my power to meet my promise. I have worked many Christmases in order to do so and so should you have.
But do not concern yourself with this happening in the future because I personally will help you out. You may never be burdened with extreme high volume again if others do what I am going to do in the future, and that is…
I WILL MAKE SURE THAT EVERY SELLER THAT I BUY FROM USES EITHER THE USPS OR FEDEX TO DELIVER EVERYTHING THAT I PURCHASE AND I WILL DO THE SAME WHENEVER I HAVE NEED TO SHIP PACKAGES TO MY FAMILY AND FRIENDS.
If we all do that maybe UPS will get the message that they failed us all and did NOT go the extra mile to correct their failure, And don’t blow smoke up our butts that it was the ice storm, UPS simply did not plan for what was needed to deliver and they refused to correct their failures.
ADIOS UPS AND SHOULD EVERYONE SELL THEIR STOCK IN UPS TOO BECAUSE IT IS GOING TO DROP LIKE A ROCK.

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Frank Haag December 21, 2013 at 12:28 am

I was promised a delivery, today and was told to stay home as my signature was required. I stayed home all day and upon checking my mail box I found a note from UPS saying that a package was attempted to be delivered but that no one was home. I contacted UPS customer service 4 times and at one point was told that the package might be delivered if the driver could be reached. No one called to tell me the package could not be delivered. The service reps were polite; the two supervisors were rude and condescending. Looks like I will have to pick up my own shipment tomorrow after waiting home all day for a promised delivery. Management please see case # 1-353-608-3972 to verify my treatment. I know my interaction with your representatives was recorded. I am an unhappy customer and stock holder.

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Frank Haag December 21, 2013 at 12:08 am

I was advised that a package I ordered from Costco would be delivered today; I was told that my order would be delivered in the latter part of the day. I stayed home all day and when I went to the front door to pickup my mail I saw a message from UPS stating that a delivery was attempted buy that no one was home. My wife and I were at home the entire day. I contacted your office at approx. 4 PM and talked to a service rep. and then to a supervisor. I explained my situation and indicated my displeasure of having to stay home all day and asked that the package be delivered later in the day. I was told that someone would contact me later in the day which they did. The person I spoke to was rude, he told me that he would attempt to have the package delivered this evening. When I had not heard from anyone, at approximately 8 PM I called the customer service office and was told that the package could not be deliver this evening. No one called to tell me that. In an earlier conversation, I told the first person I talked to that it looked like I would have to pick up the package myself. I was given some hope that the package might be delivered tonight if the driver could be contacted. No one called to tell me that that was not an option. A note on your activity section at 4:04 shows that I planned to pick up the order. I did not make that promise. A 4:18 entry shows me agreeing to pick up my order in the evening. I did not agree to that. A 7:19 entry shows me changing my request to pick up my order at a UPS facility. Please listen to my tape recorded messages to you call center.
I was told to give the following case number: 1-353-608-3972. I am an unhappy customer and stock owner.

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Filis Forman December 19, 2013 at 2:27 pm

I really like the reply, “I’m so sorry for the inconvenience, Ma’am. Let me switch you over to claims” and then they disconnect you. That’s why people sell there stock. I was not surprised to see NYC shipping depot on 43rd st and 11th avenue EMPTY last night, usually there are 10 people in line at a time during the Xmas season.
Don’t they get it?

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Filis Forman December 19, 2013 at 2:21 pm

How can I “Like” UPS when they don’t value a Customer’s time.
I’ve devoted 4 hours so far with trying to deal with a claim for apackage that was left at the door during the holiday season and client has not received Whatever happened to 3 attempts and leaving a note? Driver too lazy? That’s what you’re charging extra money for residential. Post Office certified return receipt is looking pretty good right now!~

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Tessa Barlow-Colvin December 18, 2013 at 4:17 pm

I to am waiting for a package that I shouLd haVe recievedd yesterday My tracking number is 1Z47W6A91340628767. i tracked my package all day yesterday and was told that it was out for delivery. I did not recieve it . i have called the 800 number at least 8 times and have recieved different response everytime. This last time I called and was told that i could pick it up and that i shoudl get a call in an hour. no call So i called the number again and was told that the package was out for delivery. it is now 3:09 so i decided that I would track it. The Next Customer Service Rep told me that it was scanned last night after 7 pm to destination which meant that it woudl be delivered today. but than it looked like it was placed back into the container, than after10 pm it was scanned again to Destiantion. So It should be on its way. But its noted that its back at the Distribution center. So, since i know Customer Service is made up of departments all over the US. and that they are not local. They dont know when or where the packages will be delivered . They go by whats being entered into the system. It seems to me that they have a lot of incompetent individuals working for UPS and they dont give a rats tail about the customers. Why should we pay extra if we are not going to recieve our package overnight. And, why cant a Driver be contacted, when there is a problem that needs to be expedited Technology has come along way so I know thaey coudl have contacted the Driver to see where my letter was. I would have even met him to get it.

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Hank Umemoto December 17, 2013 at 10:44 pm

I received an e-mail that the following packages were delivered: 1Z6W20951334750251, 1Z88FY50340206506, and 1Z1Y2A991367754275 were left at my doorstep at 5:26 P.M. tonight. I never received these packages, and I never saw an UPS delivery person in the neighborhood during the late afternoon hours.
This has happened at least six times over the years. With the previous case, I wrote a letter to the Customer Service Department at Atlanta Georgia Headquarters, but apparently it was totally ignored since I never received a response to the situation. I also contacted the local UPS station at Gardena previously but also ignored.
Is UPS too big now that they can ignore us little people who rely on receiving the items on time?

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dave December 16, 2013 at 8:17 pm

WOW! Hello UPS. Does ANYONE actually know why you guys use tracking #’s at all? I thought I was the only one you were treating like this. LOL!!! After 5 days of “tracking” my package, 3 phone calls, 2 live chats, all meaningless wastes of my time because NOBODY supposedly knows how to reach a driver(I heard that these days we have these things called cell phones,GPS units,and cell phones with GPS units)which put you in instant contact with what you want to find….OR all the UPS support staff are reading from the same tracking site we are looking at and regurgitating the info we already know! It says “out for delivery” every morning. If you would like to hire me, I can fix this problem for you.In the meantime, could you POSSIBLY get my little package the 13 miles to my home?

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Stephanie Brown December 13, 2013 at 2:16 pm

The only reason I “liked” this page is so that I could come on here and tell you what a HORRIBLE company you are. From your processes to the customer service, doing any sort of business with you within the last 5 years has left me nothing but headache and frustration and wasted time. Case and point with the latest incident: ordered a tv last Friday and paid for 2 day shipping; it was supposed to be delivered this past Monday Dec. 9th. We got a notification saying it would be delayed by a day because of the storm. Cool, no problem, I get that. However, it is now Friday Dec. 13th and STILL NO DELIVERY. This is after calling UPS no less than 10 times over the course of the last 3 days, only to be either blatantly lied to or hung up on by customer service reps. Everyone keeps saying oh the storm, the holiday rush, the this, the that. Guess what?? HOLIDAYS HAPPEN EVERY DAMNED YEAR AT THE SAME DAMNED TIME. Telling your customers that you basically were unprepared is not a good business tactic, nor is it our problem. I paid for the item, I paid for the shipping, and UPS won’t even come let me pick up the damned thing when it’s been sitting at a warehouse 5 miles away from my house for the last five days. FIVE FLIPPING DAYS. At this point, I am beyond the point of angry and annoyed. And clearly something is up with your MASPETH, NY location because it has been problem after problem after problem with them. You really need to do a better job with tracking and issue resolution and make your people more accountable.

I will absolutely be using FedEx and USPS whenever possible just to avoid having to deal with UPS again. It’s really too bad that Amazon.com doesn’t offer their customers the choice to select their preferred carriers because I would NEVER EVER choose UPS again.

Oh, and by the way, I was on hold with customer service for an additional 52 minutes because they were STILL trying to find out why my package hadn’t been delivered. Yet, I was not allowed to go and get it. Isn’t that theft by UPS?

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Unhappy customer December 13, 2013 at 10:48 am

Your service is horrendous. I have spent the past week being blatantly lied to by both reps, managers & the website. My package has been out for delivery for 2 days now.This is after sitting at the destination sort facility for 2 full days with ZERO movement. Managers have done nothing to help. One of them told me she was calling the sorting center & put me on hold. After 5 minutes I was dropped right back in the queue. What kind of backwards organization are you running. UPS, here’s some sound business advice: Christmas comes EVERY year, December 25. Plan accordingly. Absolutely pathetic service

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Ann Newell December 13, 2013 at 8:56 am

An update on my previous comment. My tracking number is 1Z1R297WA893408565

This morning, my tracking info said this:
‘Chantilly, VA, United States 12/12/2013 10:13 P.M. The package was damaged in transit. UPS will attempt to notify the sender with the details / All merchandise discarded. UPS will attempt to notify the sender with details of the damage’

Gosh, I wish someone had just honestly communicated that information to me yesterday and saved me what was literally hours of phone calls (and being on hold). Accidents happen, but I was led over and over to believe that everything was fine, the package was definitely coming, and I was clearly just being a worry wort. There is a serious problem when your customer service and local supervisors are just MAKING STUFF UP to tell your customers. I certainly hope this was an accident and not something someone did out of spite because I was a customer who refused to be blown off.

Assuming someone really does read these comments, please forward this one to your COO and tell him UPS has product handling issues as well as customer care and communications issues. For myself, I will be contacting the Napa Winery who sent the package to encourage them to switch to FedEX as so many other wineries have started to do lately.

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Stephanie Brown December 13, 2013 at 2:19 pm

Well said. I can’t tell you how many times some lazy and sloven customer service rep. simply hung up on me when I asked to be escalated to a supervisor. That’s even worse than them just making stuff up, which they were also doing. I have YET to have a good experience with UPS and at this point I am just done, done, DONE. I may have to rethink purchasing from Amazon in the future, since they clearly have a contract with UPS and I can’t select another carrier. THAT’S how much I dislike UPS at this point.

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Ann Newell December 12, 2013 at 11:39 pm

The people in your customer service department are unfailingly polite. Clearly they have been very well trained in dealing with frustrated people. Unfortunately, even though they are very polite, they do not seem to be able to actually solve a problem. I don;t think this is their fault. I think your structure makes it impossible. The best they can do is have a local supervisor call you. the supervisor, in turn, can only text a driver who may or may not respond. If the driver responds, the driver may or may not do what he has said he will do in his response. I have been staying home for two days to sign for a package that has been ‘out for delivery’ for three days, but never delivered. Yesterday, after being out for delivery, UPS noted it was not delivered due to non-existent ‘dangerous conditions’, then after 9:00 at night, UPS noted that in fact the package had been over-looked in the warehouse and was never actually out for delivery at all. Today I sat home all day again waiting and finally called customer service in the afternoon to make sure the package really was out for delivery. I was told it was 10 stops away and would be there in 15 minutes. I went outside to wait, and I waited and waited. Called customer service again. Was politely told that they didn’t know where the driver was, but that they ‘promised’ it would be there today. I called at 8:00 and asked them to get in touch with the local supervisor. They told me if it wasn’t there at 9:00 to call back and they would do that. I called at 9:00 and they told me the local supervisor would call me within 15 minutes. I called at 9:30 to say that I had not heard from anyone. They told me sorry, but everyone had gone home in the local office and that they would call me between 8:00 and 10:00 tomorrow to discuss the package that they PROMISED would be delivered today. They did say, however, that packages could be delivered even as late as 11:00 p.m.–in other words, I should continue to keep and ear out and wait! It is now 11:29 p.m. and of course there has been no package. Do you really think anyone has the time to wait at home for THREE DAYS while you dither over delivery of a package and do not honestly tell them what the real status of their delivery is? While I understand that this is a busy season, it seems to me that when people need to stay home to sign for a package, perhaps those deliveries should get some sort of priority. I am not a happy customer right now. In the three days UPS has failed to deliver my package, FedEX has delivered packages to me three times and USPS has delivered two packages. It does not seem so hard for them…

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John Moriarty November 16, 2013 at 9:11 am

1Z4546W50368626986
So today I am tracking and waiting for a UPS package that I desperately need today (well actually yesterday Friday). At 7:57am the status says scanned out for delivery. All day the status is out for delivery. 5:00pm still out for delivery. I do a live chat at 5:30pm and am told, you will get your package today by 7:00pm, we are showing that it is on the truck for delivery today. 6:45pm I go to live chat again and am told “relax” you will get your package tonight.
At 8:22pm status changes, the 7:57am Out for Delivery disappears and Destination scan appears Lauderhill, FL . I call UPS customer support and am told it is at the local hub (Lauderhill) and denied that it had been on the truck for delivery all day. I ask that they hold it at the terminal (Lauderhill) for pick up and they change the status to hold for pick up at 8:56pm. I drive to the terminal at 9:15pm and after an hour and a half they tell me they can’t find the package but it is on the premises (Lauderhill) and I can come back on Saturday and maybe someone can find it but probably it would be until Monday. At 11:21pm it says departure scan. At 11:59pm it says arrival scan in HIALEAH!!!!!! HIALEAH???? What the heck is it doing in HIALEAH????? Will I ever get my package???? I am very unhappy with the quality of service at UPS.
This is completely unacceptable.

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CATALINA November 14, 2013 at 12:47 am

I’m was expecting a package to be delivered on 11/13/13 it was going to be a total of 4 packages.The three packages came so I was still waiting for the last one so me and my boyfriend chilled outside on our porch for two hours (6 pm-8-pm) and waited for UPS to arrive. I was checking my phone for any updates at the same time. Then I called their customer service and she told me that he is still out for delivery so I said okay and she assured me that my packaged was still going to get delivered. So we waited until 8 pm and no delivery. I checked the status online once again and it said that the driver has made his first attempt at 7:25 and that no one was there. So I quickly called UPS customer service back and this rude operator was telling me exactly what I have read and I told her that report was a lie and that the driver had made no attempts whatsoever because I was outside the whole entire time and I have cameras in my house so there is no possible way that i would have missed the delivery. She kept cutting me off by telling me that my stuff was going to get delivered I just don’t trust that because the last time they told me that they are going to do a second delivery they sent all my packages back. THE POINT IS THAT THE DRIVER LIED BY PUTTING FIRST ATTEMPT ON THE REPORT KNOWING NO ATTEMPTS WAS MADE AND ALSO FOR THE RUDE CUSTOMER SERVICE REP YEAH SHE JUST MADE ME FEEL ALL COMFORTABLE INSIDE [NOT!]
-MAD Customer! 1Z9777350301159238

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vic November 7, 2013 at 2:14 pm

Amazing the consistent messaging that UPS provides. “Go with Brown” Oh in my case it is Go with brown and get s—x on. Trying to get a resolution to a problem for the last six months and keep getting sent back and forth and back and forth. UPS store to corporate, ups corporate to ups store.. I highly recommend that you put ups on the list of never to use again.

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enrique garcia November 5, 2013 at 10:33 am

good morning

I have a claim with ups two months ago, for a package you send to chile and so far, I just say wait and wait, the track number is 1z3f84x06754381321, will ship in October and still have no answer ups .
Every time I call 2914 the agency, always wait until 11 am, for any information,

I think that has been a long time for UPS to take charge of the problem, throw the ball to each other, I say it’s problem UPS store, I approached UPS to ship a package and do not care that you have separate sections, I want solutions to my problem, which extends for 2 months now.

Please give me a repsuesta.

Enrique Garcia
phone: 786222XXXX

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Rich Bellante October 30, 2013 at 4:48 pm

Hi, I’m very frustrated w/policy/practise of driver not honking, but just knocking on door to deliver. I missed delivery as I was in garden, 50′ away from front door – honk would have done it. Instead, saw driver leaving – too late. I have wasted a day, and guess I’m expected to waste tomorrow as well. Have had very little support from Cust. Service staff at 800 # – wasted more time w/their efforts. Sent email but came back as non- attended — I live in a rural area, difficult for driver to begin with, poor time management/dedication of resources to come back. When I said to CS staffer, Patricia, that policy of not honking might bear review as a result of customer feedback, she stated that wasn’t how policy affected…

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todd benoit October 30, 2013 at 4:20 pm

I recently sold an item on Ebay. It is a water blending tank. I sold it for $600.00 with free shipping. I expected to pay over $100 to ship it but not $215. Especially considering your company uses some kind of mathematical formula that basses shipping costs on what “could” fit within a box and not the actual weight. On the other hand, when I tried to see what your freight division would charge for my item it turns out they do use the actual weight so my package didn’t qualify. I didn’t like any of that but I figured lesson learned. I decided to pay the $215 in shipping. Time passes and my customer in Washington State receives the item. They open the box to find one of the three water tubes on the tank broken off. They contact Ebay which tells them to open a dispute for an item not being as described. It was as described when it left me. (I live in Maine.) That causes Paypal to freeze all the money in my account which caused no end of problems for me. However, to keep this short I will just stick with your end of things.

When my customer e-mails me and sends me photos of the damage I contact UPS. The person I talked to said they would send someone around and make at least three attempts to recover the damaged item. I was also told when the item was retrieved that it would be taken somewhere and evaluated. (Please keep in mind that I have had to do all the calling to UPS. Only once did someone contact me first and that was a lady from claims, and it was because she didn’t know that I had already faxed the required paperwork in a few days before.) I didn’t hear anything for a couple of days so I called back. Once I waded through your endless supply of foreign customer service agents I finally got transferred to a “Paul” at extension 1042160. He informed me that UPS would not be paying anything because the box wasn’t wrapped securely enough. That led to about a 40 minute argument with me doing most of the yelling. The box had made it to me from SEARS without being damaged. It had it’s internal retention cardboard in it and on top of that I used additional cardboard and 1 and 1/2 rolls of wide clear packaging tape. to protect the end of the box that had the water tubes. I also put arrows on the box for “this end up” and SEARS had the word fragile written on the box. “Paul” informed me that your operation is so automated that your machines can’t read the word “fragile” or understand “this end up arrows.” I asked him how that was “my” fault? After some more harsh words from me he put me on hold. “Paul” l returned later with what he was calling a “one time” exception in my case. UPS would allow the claim and I would be refunded. Later in the day I did get an e-mail with the claims procedures attached. I gathered all the required paperwork and fax it back. Then it gets worse.

On Sunday the 20th I check my PayPal account and find out that without my permission UPS has charged me the return shipping costs for the package that your company broke in the first place. Meanwhile that amount is being held in my Paypal account and I have bills coming due. UPS is also charging me $16.91 for an “item larger than described” fee. I believe the dispute in size was 1/2 of an inch. I haven’t seen the box in two weeks at this point so how should I know how it was re-wrapped by the customer or UPS after their “inspection.” I end having to go through some more telephone unpleasantness being told that because I originally shipped with UPS UPS has the right to charge my card as they feel is needed. I told them that charging my account without my permission after my originally shipping the package was fraud and likely actionable. However, your little minions wouldn’t budge so I had no choice but to have PayPal block the charges. That eventually worked out. However, I checked my Paypal account this past Sunday, (The 27th of October 2013) and find that UPS has once again charged my account for the $16.91. On top of all that I was checking the tracking number for the returning package a couple of days before and discovered it had been delivered and left in the garage. The thing is though is that I don’t have a garage and I DON”T LIVE IN NORTH CAROLINA!

At some point during this whole mess I decided I couldn’t trust UPS so I better call and see how the claim was coming. The lady I talked to said that everything was fine and a check would be issued within five business days. A couple of more days go by and I get my only call from UPS. It is from another lady in claims that doesn’t know anything about the first lady and tells me she doesn’t know who that would be as no check would be issued until at least 10 business days had gone buy. The new woman also wanted the listing number of my Ebay auction so she could have proof of what the item sold for. I give her that plus informed her that I have already faxed all the required information and paperwork days before. She didn’t seem to know about that either. Then I decide to ask her about the check amount because in my haste to get my customer refunded I had forgotten to add the original cost of the blending tank to me. (Please understand that my customer needed the blending tank to get her house water going again, and is waiting for a refund.) Your claims person informed me that non of that matters because UPS will only pay $100. Not the $600 my client payed me and not the $600 I’ll be out. Not to mention the original $1300 I paid for the blending tank. Apparently, (while using your customer support to help answer some of the more confusing shipping questions) I failed to check the “declared value” box in the process. As far as any of your employees are concerned that is the bottom line. They will not help beyond that which is why I have written to you. I have talked to Julia at UPS legal (who’s phone number now says that she is not available to answer her “Magic Jack” number.) 404-826-6000. Julia sent me to Jean in corporate relations at 404-828-4900. (Who is also holding the company line.) Jean told me that she would have a regional rep call me to see if something could be done but not to hold my breath because the rules are the rules. No one has called me! Today (October 30, 2013) I called back to find why I was being charged the “box larger than described” fee yet again and talked to another lady. (Sorry, I didn’t get her name.) She too held the company line, and told me there was nothing else I could do. I asked about contacting someone in the executive branch of UPS but she told me that there was no one higher to talk to. I’m not one to give up so I did some internet research and found your e-mail address. I would have preferred a phone number but at this point any contact with someone who doesn’t read off a card of pre-printed rules would be nice. The lady I talked to did let me know that a check had been cut today for the $100 plus the shipping in a total amount of $481.31. Check number: 0004778510. Not the amount my client paid and not the money I am loosing because your company messed up so badly. Then it gets worse.

I got my package back from it’s extended travels today. (October 30 2013) Not surprisingly it is even more broken than it was when it was picked from my customer in Washington state. The other two water tubes are broken off and are in pieces. I don’t know what has happened to UPS but your company is not what it was. My experience with your company has been that UPS can not ship from from the East coast to the West coast without breaking items. UPS can not ship items from the West coast back to the East coast without delivering them to the wrong person and to the wrong state. Doing even more damage. After an initial shipment UPS feels it has the right to continue to charge one’s accounts for any amounts and at any time as UPS chooses. UPS’s shipping equipment is to automated to handle specialized items that are marked for extra care. Customer service has been outsourced to foreign lands. Most UPS employees are card reading robots. Finally, and certainly not lastly, I have discovered that UPS has no compassion beyond the bottom line. Believe me I shall remember all of this when selecting a shipper for my future needs, and so will everyone else your company does this to. UPS has issues of detachment that need fixing.

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charles danforth October 16, 2013 at 11:37 am

ups store # 5156 in san Antonio sent a check for a damage package, that they receive from ups insurance writer in the amount of over 1100.well guess what ,it just came back as insufficient funds.. Call ups store headquarters and they basic said its my problem…I just want yall to know that you all must be the biggest black hole in the galaxy,cause I can feel the suckin from here. This is just an example of how big corps.crap on the people.. Next call is the Bear county sheriff department,then a lawer,which I hate more then ups

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Lamar Hough September 6, 2013 at 8:35 pm

You know I have been ordering stuff from online a few times and for some reason the UPS Driver in my area always lies about coming by my condo. Last time he camd by I was waiting on a box because it was a birthday gift for someone & this driver lied and said he couldn’t get in the building which is kinda crazy when there is a call box rite at the front door in which he can dial any number and say hey its UPS and anyone can look on the camera and let him inside but it’s cool I called customer service and gave them my number so no matter what I could buzz him in the building. Now today I was tracking my package and saw that it was out for delivery every since 4:55 am in which I was home all dam day but no package. I even went down stairs and set in the lobby waiting for this guy to show up every since 6pm no UPS truck but when I go to track it on my phone again this ass put in there not ready for pickup on 1st try at 7:28pm What The Hell… 1st off Ii was down stairs since 6:30pm 2nd he knew how to get in the building because I gave the customer service people my number 3rd now I can’t get my package until monday. Now not only will I be emailing the news channels about this but if my package gets to me after the sun has gone down please let the driver know never to come over here again because I will have my condo area ban him and all UPS drivers from coming over here again if we can’t get out stuff on time. We have cameras every where and trust me your driver was never ever here. I need a high ranking manager to call me ASAP before this driver shows up here on monday period! !!

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Juanita Baker August 17, 2013 at 9:18 am

On Tuesday 8/14/2013 I went in the UPS location in Beltsville Maryland and paid 71.72 to have a package shipped to Miami Florida delivery date 8/16/2013. My delivery party waited home all day for the box and I called UPS Customer Service at 8:29pm was promised that the package would be delivered on 8/16/2013. I checked the status an half hour later and saw that the package was returned to be delivered on 8/19/2013. I called UPS back and was told I would be refunded for the delivery. I could care less about the money, I paid for a service I did not receive. My niece who starts school on 8/19/2013 has nothing to wear to school and no school supplies and etc are all in the box. I asked that my sister pick up the box on Saturday 8/17/2013 and was told it’s not possible due to the facility is closed on Saturdays. This is my last time shipping using UPS services. I will use USPS or FEDEX and so will my family. UPS is not reliable and is a rip off. Their customer service representatives and supervisors did not have any sympathy for the matter. I will write UPS corporate on this matter and cc. FEDEX whom I have used in the past and packages was delivered in a timely manner as promised. Fedex customer service representatives are professional and friendly. UPS keep operating at this rate they are sure to be out of business soon.

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Jody Raio July 18, 2013 at 1:26 pm

Today a package was delivered, and as I went to answer my door the driver was in his truck and driving away. Where is the customer service? Sadly, I believe that numbers have become the driving force. I do not blame the driver for this way of conducting business.

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Ann Casey June 3, 2013 at 4:42 pm

UPS does great the majority of the time but if they make a mistake – forget it! I have spent hours to get a problem – that they created- straightened out. I have spent hours to speak to a manager over the greenville, sc location. After sending emails and talking to people that will have a person over the person that gave me grief low and behold it was that person that called me back. This is not taking care of the problem. You can do a good job but it’s how you deal with the problem that says what kind of a company you are. After hours and hours on this problem – still no call from a manager of the location. Finally another “supervisor” same as the person, I was informed manager on vacation this week, and a truck manager could call me. Does UPS not have a manager over a branch, does UPS not have someone besides other co-workers to cover for each other to handle the situation? APPARENTLY NOT…VERY SAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Tim Kirchmeier May 29, 2013 at 9:46 pm

My package was sent back to the sender by mistake. It should of been held at the local warehouse for 5 business day so It could of been picked up.
Tracking # as follows 1Z905VF64271592027 your help in getting this problem solved would be appreciated.

Thanks
Tim Kirchmeier

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ken stephan May 25, 2013 at 3:18 pm

Hello Eileen Giles , Do you work for ups ,If you do I would like to talk to you . My name is Ken Stephan and my phone number is 828-206-0212 ,Thank you
Ken Stephan

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Eileen Giles March 13, 2013 at 2:46 am

What recourse do I have when one of your franchises refuses to pay a legitament . insurance claim?.

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