The United Parcel Service, more commonly known as UPS, was founded in 1907 by James Casey and Claude Ryan in Seattle, Washington. The company was originally known as the American Messenger Company.
In 1913, the company purchased their first delivery car, a Ford Model-T. The company merges with another delivery company and becomes Merchants Parcel Delivery. This was unique in its day when most deliveries were done on foot or by bicycle.
In 1919, the name United Parcel Service is adopted when the company opens an office in Oakland, California.
In 1930, service begins in New York City. The company headquarters has moved to NYC soon after.
In 1975 the company began servicing all continental 48 states and Puerto Rico.
In 1988, UPS Airlines is launched. In 1991, the UPS corporate office has moved to Atlanta, Georgia.
The large volume of packages in the 1990s made the company develop new technology for better efficiency. A handheld device called Delivery Information Acquisition Device (DIAD) was created to record and upload delivery information to the UPS network immediately upon pickup by every UPS driver. In 1992, UPS began tracking all ground shipments electronically.
In 1999, the company goes public on the NYSE under symbol UPS. In 2001, the company acquired Mail Boxes Etc and the UPS Stores is introduced 2 years later.
UPS maintains its own airline consisting of 236 aircraft which serve over 200 countries and territories worldwide. Based out of Louisville, Kentucky, the airline also operates out of several major hubs throughout the United States.
In 2013, the company had more than 104,900 vehicles in operation worldwide, including nearly 7,000 alternative-fuel vehicles. In May of 2008, the company placed an order for an additional 200 hybrid electric vehicles, along with an order for 300 compressed natural gas vehicles from Daimler Trucks North America.
UPS is now using AI (Artificial Intelligence) for common customer service questions, as well as mapping routes for drivers, which can save the company millions every year.
UPS currently delivers over 15 million packages per day in 220 countries worldwide. The company had annual revenue in 2017 of $65.872 billion. Headquarters are located in Atlanta, Georgia.