Tropical Smoothie Cafe Corporate Office - Corporate Office HQ

Tropical Smoothie Cafe Corporate Office

How would you rate your experience with Tropical Smoothie Cafe ?

[Total: 8    Average: 2.6/5]

Tropical Smoothie Cafe Corporate Office Address

Tropical Smoothie Franchise Development Corporation
12598 Us Highway 98 W #200
Destin, Florida 32550

Contact Tropical Smoothie Cafe

Phone Number: (850) 269-9850
Fax Number: (850) 269-9845
Email: Email Tropical Smoothie Cafe

Tropical Smoothie Cafe Facts

Date Founded:
Founding Location:
Number of Employees:

Tropical Smoothie Cafe Executives

CEO: Mike Rotondo
CFO: Barry Schnur
COO: Barbara Valentino

Tropical Smoothie Cafe History

Tropical Smoothie Cafe was founded as a single fruit smoothie shop in 1993 by Eric and Delora Jenrich, along with David Walker. By 1997, the company had grown and was offering franchises. By 1999, the company began to offer other health food items, such as sandwiches and wraps. By 2007, the company was growing at a tremendous rate, with a store opening, on average, every 7 days.

The company was purchased by a private equity firm, BIP, in 2012. The company rolled out new menus, offering items to vegans, and a non-GMO meat substitute called Beyond Meat. Beyond Meat is a blend of protein powders.

Tropical Smoothie Cafe rolls out limited time offers of special drink blends or combo meal prices, three to four times each year. The company states that 50 percent of their sales come from food, the other half from fruit smoothies. There are currently more than 500 Tropical Smoothie Cafe’s in the US.

Tropical Smoothie Cafe FAQs

Question 1: What is the phone number for Tropical Smoothie Cafe?
Answer 1: The phone number for Tropical Smoothie Cafe is (850) 269-9850.

Question 2: Who is the CEO of Tropical Smoothie Cafe?
Answer 2: The CEO of Tropical Smoothie Cafe is Mike Rotondo.

Question 3: Who founded Tropical Smoothie Cafe?
Answer 3: Tropical Smoothie Cafe was founded by in .

{ 18 comments… read them below or add one }

Amanda January 15, 2019 at 2:26 pm

Not sure where to start nor who to contact with this situation. Today I entered the location in Cartersville Ga to order a baja chicken wrap. Got this to go and proceeded with my day. I get to my office and begin eating my lunch where I bite into my wrap spit it out on my desk to find a whole cricket. A whole cricket. I contact the store manager as well as the store owner who tells me I can get my money back but nothing else can be done about this.
I would love for someone to get in touch with me regarding this issue.


donald smith October 19, 2018 at 4:19 pm

I am contacting your company to see if they are expanding into the Middletown, Ohio area, as I do have a commercial lot for sale, (formerly Rally’s) and next door to Wendy’s and on the other side is Subway. If interested, please call me back, or email. Hope to hear from you. Thank you, Donald W. Smith, 513-417-XXXX


Patty July 29, 2018 at 9:01 am

I am very disappointed in the Tropical Smoothie Café Fort Myers location. I’ve been a customer there for a few years and always enjoyed their smoothies until the bad experience I had last week. On Sunday July 22,2018 my wife and I had ordered a couple of smoothie and a breakfast wrap via the online app, which I’ve always done. We placed the ordered and paid for it, the total was $8.46. When we went to get in the car to pick it up, my car would not start. We had to call and wait for assistants to replace battery. I immediately called the Tropical Smoothie Café location and they assured me that the manager would refund my money to my card. Three days had passed and no refund. We called again and again they assured us the manager would call us back and he never did. Several days went by we tried again and was told that the managers name was Alfredo and that they would leave a note for him and asked us to call between 9-3 when hi is there. With work getting in the way it is difficult for me to call between those hours. Luckily my wife was able to call on Thursday July 26. 2018 and there was no answer. We are very unhappy about how this whole situation was handled. We were expected a call back or a refund. This all went ignored. I hope this letter to you, does not fall on deaf ears. I don’t want to have to fight this with my bank so please take care of this as soon as possible.

Very disappointed


Tropical Smoothie Employee April 28, 2018 at 4:37 pm

I only worked for Tropical Smoothie for a few months under Benjamin Nudel, he owns a Tennessee Street location and Ocala Road location both in Tallahassee, Florida. He conducts his franchises in a very unprofessional manner, he openly favorites the Ocala store and treats the Tennessee Street like complete garbage. He buys higher quality equipment for the Ocala store, cheaper options for Tennessee then when they break easily, he threatens to then fire the employee who unintentionally broke the item. The only communication he conducts with the store is through the GroupMe app, where is calls out employees for small mistakes for no purpose other than embarrassment. Many employees feel like he places too much responsibility on them for a job that a manger should do, when they are only making minimum wage. I had a family emergency and could not make it for a shift and instead of trying to help find someone to cover, he interrogated me regarding the issue that was immensely personal and none of his business. As a manager, he is never in the store to help or offer training, he simply comes in and prepares smoothies and food items for himself then leaves. When it comes to paychecks, he is unreliable as to what time they will be in the store, once even did not make it with them until after 8 pm. When asking if he could offer direct deposit, he simply said it was too much trouble despite the fact that many employees are college students who go home for summer. One employee asked him to mail her last check to her home address and he said he would, then when she checked up he said no and she did not receive her check until she came back up for the fall. When making the schedule for finals week, Benjamin asked for everyones availability, yet completely ignored some and scheduled them during exams or even much needed study time. There was an armed robbery in the store next door and a female employee was closing by herself and did not feel comfortable staying open until 2:30 am that night. The only thing he was worried about, was that she still did all of the closing work and made sure his items were taken care of before she could leave. The Tennessee Street location is simply disgusting, it would not pass any health inspection. We get scheduled for eight hour shifts and do not receive a break of any kind. All Benjamin cares about is the check averages for the store, if they are not up to $8.50, he threatens to cut the hours of the people who are working register. He never orders enough for the shipments and we run out of nearly everything by every Thursday and is incredibly unhelpful when we try to figure out what we can do. I am hoping by saying these things that a change can be made to make Tropical Smoothie a better work environment for the remaining employees.


Tropical Smoothie Employee NC025 October 11, 2017 at 1:25 pm

I have been working at Tropical Smoothie for 3 months now under the management of Falon Grimstead. She is the most caring, hard-working manager I have ever come across in my life. She works from sun up to sun down maintaining her cafes, and she makes sure to cater to every employees requests and needs. She is accepting of all and hires employees from all ethnicities, orientations, and walks of life making for an extremely diverse and empowering work environment. She ensures that every employee feels that they are important while making sure everything gets done timely and correctly. Her customer service when she is in the cafe is impeccable and she really makes the customers feel welcomed and brightens their day, which is exactly why I applied for a job here after visiting almost daily for a few weeks! She would be exceptional no matter where she goes with this company and I cannot wait to watch how far she goes!


Tropical smoothie employee August 24, 2017 at 4:07 pm

I am a shift leader at tsc I make 8.50 and I am overworked. The owners at the oaks location don’t show up til they feel like it. They don’t know the menu and can not help with any customer question. These people do not make the night crew do any work and are giving raises to new hires while all the rest of us get nothing. They do not help us with any issues when we need help and tell us to figure it out on our own. I can not work under these conditions anymore and something needs to be done .They also bring their personal issues to work and let family disputes determine if their children work that day or not. PLEASE DO SOMETHING!!


Dayne December 15, 2017 at 1:59 pm

Where to start? I was an employee for tropical smoothie for about 8 months. I was fired on Sunday the 10th of December and was told to clock out leave my door key and leave my tips. I asked the manager if I was fired and I had to ask her two days later just to get a response. Today is the 15th and I’ve received emails everyday about open shifts so she hasn’t taken me off seven shifts. I still 5 days later have not received my tips I had to leave and I got my check through direct deposits when she told me she was getting my check. Throughout my entire time working for tropical smoothie I’ve witnessed 15 employees come and go in the store and I’ve also heard her call every one of them very bad names. She also decided to tell me what I think is very confidential stuff about two employees and what their doctors note said and why they didn’t come to work. Not only did I feel like a bad person cause I knew but I felt so uncomfterble that I couldn’t say anything to her cause I knew she would tell everyone else. Please contact me via email.


borhan August 5, 2017 at 3:40 pm

I ordered one smoothie yesterday In leesburg store with yougurt they gave me one quart of glass smoothie and they charge $ 6.50 . I ask them like little beat smoothie in cup. They reply because we make your smoothie with yougurt. It’s very bad


Kim June 30, 2017 at 8:28 pm

please contact me via email regarding a credit card issue
Thank you


Shanna Chandler June 27, 2017 at 9:39 pm

Over the time that I have worked at TSC here is what I have observed:
The manager works Over time and does not get her state mandated time and a half.
The owners refuse to take action against harassment from one coworker to the next.
The owner that operates the store did not have state mandated OSHA posted until I pointed it out, even though it was in his possesion.
Operating owner also violates OSHA by refusing to fix A/C unit because he can’t afford it, but will drop 2G’s on cameras to watch the staff the temperature is in excess of 80° most days and the standard is for 76° maximum.
I also have no way of finding out how to co tact the HR delartment.


Mikki Abrams May 24, 2017 at 7:26 pm

Please bring back the SPICY TERIYAKI WRAP AND THE SIRACHA CHICKEN WRAP. Would like to see these items on the everyday menu, not seasonal. Thanks!!


H Marcine King May 18, 2017 at 4:20 pm

Today, I called in my order ahead for kids meal chicken cheese quesadilla, kale salad, and a smoothie.

I picked up my order pulled off and realized the quesadilla was pizza quesadilla. I called back told them and went in to get the order. I left and realized it was a pizza quesadilla again. I didn’t return but wanted to let someone know. I took a picture of the first order and it looked like a slop bowl of quesadilla. Very messy looking bowl of food.


Tropical Smoothie Employee May 7, 2017 at 7:51 pm

HI, I’ve been working at Tropical Smoothie Cafe for almost 2 months now and everyday that I work, my managers make me stay overtime. The crazy thing is, I do not get paid overtime. I am mentally and physically exhausted. I am still in school and staying later than I am supposed to, causing me to not be as focused and very tired everyday. Honestly, I love my job! The only concern I have is that I am not getting paid and I am working my butt off.


Haley September 6, 2017 at 11:23 am

you’re legally obligated to overtime pay if you work over 40 hours per week, not usually for working half an hour past your shift.


Rachael Benassi April 30, 2017 at 8:52 pm

Hi, I’ve been working at Tropical Smoothie for three weeks now, two payperiods. I’ve been to work everytime I am scheduled and i have yet to recieve my paycheck. I’m a bit concerned because everyone else has recieved theirs and also when i questioned my boss asking when are we supposed to recieve our paychecks. She simply ignored me. I don’t knkw what to do like i inderstand shes my boss, but I am not going to be working for free here.


Janet David March 16, 2017 at 11:00 am

Hi, my daughter went into the store located at 7700 Telegraph, Taylor Mi, 48180 to apply for a job. When she cheerfully walked in eager to be interviewed, (she really wanted to work there) she was met with a huge sigh and a okay, as Gabrielle started to talk not even 2 minutes answering her question, she was rudely stopped by saying, ” stop right there I’m looking for some one with out your personality. Gabrielle said okay thank you and left. Gabrielle is beautiful, confident, qualified. This person who is employed was obviously intimidated by Gabrielle’s well groom appearance. Set up for yourself some one to shop this individual. She is not good for your business and we will NEVER buy a product from there again. We will also tell people of that employee. Who needs to clean up her manners and her appearance. Thank you for listening. Janet Davis


Andrei Estrada January 14, 2017 at 9:59 pm

Cafe #NV040
Check # 2932
Date: Jan 14, 2017
Time: 06:24pm

I just ordered thru the drive thru, I ordered a Jamaican Jerk with no onions and when I got it had onions. I called the manager and told me I have to come back to the location so they can make me a new one. He said (the manager) that it’s new rule, they can’t refund for the incorrect item and I must go back to the location for a new one. I don’t want to drive back to get a new one, I just wanted a refund since my order was incorrect.

Is that even a new rule with tropical smoothie?

Hope to hear from someone soon about this issue.


Andrei Estrada January 14, 2017 at 10:09 pm

Reason is I am allergic to onions


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