PetSmart Corporate Office

PetSmart Corporate Office Address

PetSmart, Inc.
19601 N 27th Ave
Phoenix, AZ 85027

Contact PetSmart

Phone Number: 623-580-6100
Fax Number: 623-395-6517
Email: Email PetSmart


CEO: David K. Lenhardt
CFO: Carrie W. Teffner
COO: Joseph O’Leary

PetSmart History

PetSmart was founded in 1987 by Jim and Janice Dougherty as PetFood Warehouse.  The first two stores were in Phoenix, Arizona.

In 1989, the company name was changed to PetSmart.

In 1992, the 50th store was opened.

In 1993, the company went public.

In 1994, the 100th store is opened.  Stores also begin to offer pet training classes.

In 1996, the chain expands to Canada.

In 1998, the 500th store is opened.

In 2002, the first PetsHotel is opened in Phoenix.  By 2008, there are 100 PetsHotels.

In 2004, the PetPerks loyalty program is launched.

In 2007, the 1000th location is opened.

Today, there are nearly 1300 PetSmart and 200 PetsHotel locations in the US, Canada and Puerto Rico.

{ 6 comments… read them below or add one }

Natasha April 29, 2016 at 9:42 pm

I visited the location on Millerville Rd in Baton Rouge, LA and I will NEVER bring my puppy here again!! I brought him in for his first full groom, he was only getting baths before, and they butchered him!! I asked that my long haired Rottweiler be trimmed and his nails ground down. I came back 4 hrs later to a puppy that looked like a bootlegged poodle. They used a number 10 blade on him!!! He was cut to the skin, uneven, left with holes in his fur, a huge dent in the back of his head, and all his long hair was still on his head and ears. The manager offered to fix it, AKA have to cut him even more so it’s at least even, but when I wanted a refund as well she refused to fix it. I’m beyond furious!! In spite of all the bad reviews, I still continued to bring him there since I hadn’t had a bad experience. Now I completely understand what everyone was saying. I’m not the 1st customer in the grooming department that has had a severe issue such as this and if something isn’t done to address this, I won’t be the last.


L Harth April 23, 2016 at 10:35 pm

Petsmart in Chattanooga, TN allows a so called “rescue” (who is also a breeder) bully the HES and several other true rescues trying to find good homes for homeless pets. The manager allows this just so he can meet his “quota” of adoptions. This “rescue” sells her dogs and lets them go to anyone who has the cash! No one should be allowed to sell dogs at Pet smart if they are so pro adoption!


Jill Williams April 18, 2016 at 10:50 pm

My son and I went to PetSmart in Bullhead City, Az to buy a cat which we picked out and was going to fill paper work and pay but they said they took cash only so we went to bank (which took under 10 minutes) when we returned the cat was being purchased by someone else who couldn’t make up their minds all week until today. Since when is cat or dog on hold until they make up their minds. I will never go in there again. How unprofessional.


Lynn mahan April 17, 2016 at 10:29 am

Rude groomer in Towson petsmart. Told me I was an hour late for appt for my dog they’ve groomed for 12 years. No eye contact. Just “you’re late”. Maybe my mistake, maybe not. Don’t care either way. Lost a 12 year customer because who needs THAT?!?!


Lynn Garza April 4, 2016 at 8:58 pm

Was in local PetSmart, Dothan, Alabama, around 2pm today. Have always bought my fish and aquarium supplies from there. Never had a problem. Today, however, my husband and I were purchasing some fish and planned to also buy a large coral decoration that was on sale for around $45. Ended up putting it back due to being so rudely treated by a male associated that we asked to assist with the fish we picked out. I was trying to point out which ones I wanted and not only would he not even acknowledge that I was speaking to him (he never even looked at or spoke to me at all), he was also throwing the aquarium decorations around inside the fish tank. Clearly annoyed at having to assist us and annoyed in having trouble catching them. I spoke to him multiple times, he completely ignored me! I’ve never been treated this way at PetSmart. Because of his rudeness, you lost a sale and a customer. Will buy at Wet Pets from now on. Good rule of thumb, those who clearly don’t enjoy working with the public should maybe find a new profession. Your customers won’t spend their money in your store when they are rudely treated.


John April 3, 2016 at 4:19 am

I walked into my local PetSmart in Victoria Tx last Thursday night to pick up a flea comb and treats for my four cats. When I entered the store, there was a line of dogs and owners being led by a petsmart trainer walking up and down the centers two isles, totally blocking access to the pet food department. Before anyone says, “oh you just don’t like dogs,” BS, I love dogs; I just don’t like inconsiderate fools running a store. I tried to pay for my items, and there were 5 or 6 dogs/owners in line at the register; I thought they were paying for the service, come to find out they were lined up for the lady behind the register to pet each and every dog. I finally said “I can’t wait for this,” and set my items down, at this point the register lady said “I can check you out now,” I said “no, you can’t,” and left.


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