PetSmart Corporate Office

PetSmart Corporate Office Address

PetSmart, Inc.
19601 N 27th Ave
Phoenix, AZ 85027

Contact PetSmart

Phone Number: 623-580-6100
Fax Number: 623-395-6517
Website: http://www.petsmart.com
Email: Email PetSmart

Executives

CEO: David K. Lenhardt
CFO: Carrie W. Teffner
COO: Joseph O’Leary

PetSmart History

PetSmart was founded in 1987 by Jim and Janice Dougherty as PetFood Warehouse.  The first two stores were in Phoenix, Arizona.

In 1989, the company name was changed to PetSmart.

In 1992, the 50th store was opened.

In 1993, the company went public.

In 1994, the 100th store is opened.  Stores also begin to offer pet training classes.

In 1996, the chain expands to Canada.

In 1998, the 500th store is opened.

In 2002, the first PetsHotel is opened in Phoenix.  By 2008, there are 100 PetsHotels.

In 2004, the PetPerks loyalty program is launched.

In 2007, the 1000th location is opened.

Today, there are nearly 1300 PetSmart and 200 PetsHotel locations in the US, Canada and Puerto Rico.

{ 132 comments… read them below or add one }

patsy bailey May 18, 2015 at 12:17 pm

hello to everyone, my name is patsy and my baby’s (dog’s)name is zulu, I would like everyone to no about my experience with pet Smart in jackson Tennessee on Sunday May the 17th, apt. Time 8:30am.groomers name brooke, her comment’s on zulu were, I got as much hair out of his ears that I could, might need to take him to the vet!!! First of all I made myself VERY CLEAR about what I wanted done to zulu, I told her my main priority was zulu ears, he is a poodle and has to have the hair pulled from ear conal’s, this is with all poodles. I am sooo very upset with this girl and pet Smart for miss leading me and telling me that they would do the job. Well they did not! Instead they shaved him and the ears and left the ear Conal still impacted with hair, absolutely none of the hair has been removed from the ear conal. Now it’s time to pay the bill, I got charged a total of $83.41, and didn’t even get what I took him there for. I feel like I have been played for a fool!!! I’ve been robbed. I’m sooo angry and they could care less. I am a good person and honest, I only want to be treated like I treat people. Well just wanted to let everyone no about our treatment and beware. Please let everyone you no to beware of this place and they have lost 6 customers from my friends and family. Good day to all, patsy bailey

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Rosemary May 13, 2015 at 12:25 pm

I recently applied at one of your stores.I had 1 interview with a mananger .During that time I was told about the job description and asked about the pay. I then asked if there was any chance for a raise. She said not really. She asked if I could come back in for another interview with some one else.So I had it scheduled for the next day. After thinking about the pay i was not sure if I took the job if I could make my budget. So I called the next day the day of my interview and just spoke to whoever answered the phone and said I needed to cancel the interview because of the pay. I was never told that this call would disqualify me from ever working at a petsmart for 6 months. One week later I called to say that I changed my mind about the job. I was told my application was already put in the no hire group and i would need to reapply. I feel that this policy is ridiculous. You mean to tell me I can not change my mind? It had only been 1 week! I am very upset by this policy. I really wanted to work there. Now I am banned. Ridiculous.

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Nadine Berry May 21, 2015 at 5:24 pm

I was visiting my daughter in San Diego and took her to PetSmart because she wanted to inquire about a job in the grooming dept. I have been grooming for about 40 years and she has pretty much grown up in a grooming shop.. although she isn’t a full fledged groomer she knows quite a lot and really just needs to learn some finishing…anyway we spoke with a man who is the assistant manager and sat with him in an interview and said he was VERY impressed with her, told her to submit her application on line then call him so he could lock her into his store…she did…she went in for her 2nd interview and he told her she just needed to come in for a drug test…she would start as a bather and they would send her to their grooming academy etc…she called on the day she was going in for her drug test and a woman manager answered and told her she didn’t pass the online application …that it was marked as unhierable … WTF!! That she could reapply in 6 months. What really gets me is that she is a very intelligent, well spoken, articulate and well groomed young lady. I don’t know how she failed an online application,but doesn’t make sense that she would pass the physical interview with flying colors…the face to face interview where her true self showed through…maybe this is why PetsMart has so many customer complaints regarding their grooming..as a grooming shop owner maybe I should say thank you for sending so many clients my way..as a matter of fact just last week a woman brought her dog to our shop DIRECTLY after picking it up from PetsMart to have us fix it…and it was a bath and brush, not even a haircut. PetsMart needs to clean house and rethink their hiring system and apparently their groomer training.

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Tony Uczciwek April 30, 2015 at 11:46 am

On the 27th of April 2015 we had 2dogs groomed it petsmart at 2221 oakton ave in Evanston illinois we have had our dogs groomed there the last 7to 8 years never had a problem this time we do 1 dog was OK. The. Other is not someone in grooming hurt my dog as soon as he was put in the car he made a cry out. and he would not move till we got home he could hardly. walk WE told him to the vet. the next morning she gave him a shot and some pills tranulol ? And said to come back in a week, now on the 29th we see he is not barking like normal his voice is very horse and his neck hurts we call petsmart on the 29th to talk to the manager we got the a extent manager she said bring her a copy of what the vets bill we did she said she would send it to corporate. some one at your store hurt my dog and if you ask of course they say they didn’t ,eather. someone had his collar to give or he fell some knows. we have a call to the vet about his not barking.

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Tony Wilk April 7, 2015 at 8:31 am

Walking through the mall I recently passed by a Build-a-Bear Workshop. Thinking to myself, “if people can create their own plush toys for their kids, why is there nothing available to create plush toys for their furr babies”. I think it would be a great idea to create a station within pet smart that would allow you to create a one of a kind/personalized stuffed toy for animal lovers best friends.
Steps:
1. Select a skin
2. Stuffing station (stuff your toy)
3. Select a squeaker or noise actuated device
4. Close up/sew your new toy

And of course dogs would be welcome to join in the creation of their new favorite toy

Tony

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Lucinda Montoya April 1, 2015 at 6:12 am

yes, I a major complaint on the grooming at the petsmart at the san diego rosecrans location on March 27th, 2015 & today March 30, 2015. Last Friday I had an appt. for my cat Harley May, to be groomed as I have always done for the past two years. Iv never ever had a problem. If fact the the groomer named Jen, told me my cat was the best well behaved kitty she has ever groomed. Unknowingly, Jen had left the rosecrans location very recently. There for, someone else groomed Harley. As I’m shopping in the store, I get a call from the groomer, telling me that my cat is really, really stressed out & pooping everywhere. I told the the groomer this is a first time ever that harley has acted like that. I didn’t know wtf was going on that my cat was so stressed out. So I bought some calming spray which was over $15.00! Id never had to buy a product like this until now. It was the only thing i could think of to maybe help. Dropped it off to the groomer & left. About 40 minutes later, the groomer called to say Harley was ready for pick up. When I arrived, the grooming manager said she didn’t know why i was told Harley was ready, because, Harley is really wet still & got my cat anyway to return to me. the grooming manager then said if i came back early next week, she personally would bath, groom, & dry her properly & it would be at no cost to me. I made an appointment, in which was today. The groomer calls me 25 minutes later, saying Harley again is really stressed out and hissing & also scratched the grooming manager so bad, that she had to be treated at the Banfield hospital next door! They said they have to stop & can no longer continue & finish Harleys grooming. I was really concerned of why this was happening with Harley. this is when i found out that the girl Jen, that had always groomed Harley no longer worked there anymore. Jen was always able to bath, clip her nails, & blowdry Harley with no problems in two years. so wtf is really going on?! My Poor little Harley went home for a second time almost soaked again! harley look like she had seen a ghost & was so stressed out & scared. I called the corporate office as soon as i got home and reported my complaint. Never going back to that location ever again!!

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Richard March 26, 2015 at 10:50 am

RECENTLY I HAVE SEEN PETSMART TV ADS FEATURING MIXED RACE COUPLES AND THEIR PETS AND I FIND THIS VERY INAPPROPRIATE FOR THE FOLLOWING REASON. CHILDREN BORN TO MIXED RACE COUPLES THAT PERHAPS IN THEIR FUTURE MIGHT NEED AN ORGAN TRANSPLANT HAVE A LESS THAN 1% CHANCE OF FINDING A DONOR SINCE THEIR DNA IS MIXED. SO PROMOTING MIXED RACE COUPLES ON YOUR TV ADS JUST TO SELL MORE PRODUCT IS SOMETHING PETSMART SHOULD BE ASHAMED OF DOING. IF YOU WANT PROMOTE PRODUCTS TO A PARTICULAR RACE THEN, FEATURE PEOPLE FROM THAT RACE IN YOUR ADS!!! TAKE DOWN THOSE ADS!!!! SHAME ON PETSMART!!!!

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Me April 21, 2015 at 4:18 pm

LOL Richard you’re an asshole. If only closed minds came with closed mouths…

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JG April 27, 2015 at 5:35 pm

Richard, you are an idiot.

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