Papa Johns Corporate Office - Corporate Offices & Headquarters

Papa Johns Corporate Office

Papa John's Corporate Office Address

Papa John's International Inc
2002 Papa John's Blvd
Louisville, KY 40299

Contact Papa John's

Phone Number: (502) 261-7272
Fax Number: (502) 261-7272
Email: Email Papa John's


CEO: John H. Schnatter
CFO: Lance F. Tucker
COO: Anthony N. Thompson

Papa John's History

Papa John’s Pizza was founded in 1984 when John Schnatter put a pizza parlor in the back of his father’s tavern in Jeffersonville, Indiana.  The pizza was so popular that he was able to rent the adjoining building the following year.

In 1986, the company began selling franchises.

In 1989, the company headquarters was moved to Louisville, Kentucky.

In 1993, the company went public.

In 1996, the 1000th Papa Johns location opens.

In 1998, the company expands into Mexico and Puerto Rico.

In 1999, the 2000th Papa Johns location opens.

Today, Papa John’s is the 3rd largest take out and delivery pizza chain in the US.  There are currently over 4,000 Papa Johns locations worldwide (over 2,600 in the US).

{ 283 comments… read them below or add one }

Thomas Rich August 14, 2017 at 2:37 pm

I have been using Papa Johns for years mostly in the northern VA area. The Papa Johns commercial states that they will load the pizza with meats etc. Well I ordered a 17 inch pizza with extra sauce and well done and pepperoni and mushrooms. If I took all the pepperoni and mushrooms they would have covered half of the pizza. I actually had to recook the pizza at home. It was a rainy day and I actually received it 1 hour before forecasted which tells me that the pizza was not carefully made and processed to my satisfaction. Obviously no quality control. I would consider this to be the worst pizza I had received in 67 years.

Nicole Hanson
General Manager
Atlantic Beach, FL

Nicole sent me an email and left me the store phone number to contact; however, I was told she was on vacation. So I received no response to date.


Micaiah Miller August 14, 2017 at 3:41 am

I went to visit Phoenix, AZ and decided to order pizza from Papa John’s. I called one location and was instructed to call a different location. Once I called that location I was given a third location to call. After calling the last location I was placed on hold for about 15 minutes so I hung up and called back. A worker took my order card number, etc. He stated that it would be about an hour wait. I said ok. After waiting more than an hour I called and there was no answer. To me that is beyond unprofessional and I feel a worker like that should be fired. After reading reviews for this location I realized it has happened before. I will never waste my time ordering from there again.


Jody August 8, 2017 at 6:21 pm

I had 22 papa reward points I didn’t use them to order anything and now I have 12 I never used them is there anyway you can replace my points back please


ana perez August 7, 2017 at 8:13 pm

I ordered the 2 medium pizza special on 8/1/2017 order 533874020 from store 580 in Hialeah, Florida one of them was a pizza that was supposed to be extra cheese and 3 cheese blend it had barely any cheese on it!…i complained online and was told that they would right this…all i got was a email from the Gm George Leon saying thanks for the feedback…thats it NOTHING was ”righted”…Pizza Hut here i come!


Tinica Davis August 6, 2017 at 7:28 pm

Papa John’s
Store #190
Laurel MD 20707
During this weekend I have called for 2 delivers, one for Saturday and one for Sunday. Saturday I order the two medium with 2 toppings and a soda, the total came out to be $20 and some odd change (There was not a problem). Sunday, I ordered the same thing and the total came out to be $41.15 (learned upon arrival). I could not hear the total when ordering over the phone at the time. But, once the delivery guy shows up, I see the receipt says the amount mentioned. I chose to dispute over the phone and was told that I have to specifically say the “Special” while ordering. Okay, I hear that loud in clear—but, when one states, “The 2 mediums with 2 toppings” is that not the special itself? I am confused, by the end of the conversation I just told whomever I was speaking with that I did not want the items at that price and asked if I could just return the items and was asked if I had received the order. Needless to say, but I unfortunately did not receive the order because of miscommunication. I just want to know am I wrong for ordering a special, but not stating the “Special” and expecting a different outcome? Very interested in an response at your earliest convenience, just for understanding on how the situation could’ve or should’ve been from a customers point of view.

Please and Thanks


Janet Jackson August 6, 2017 at 4:46 pm

8/6/2017 4:30 PM EST
I went online to order a pizza, I saw a special that indicated 2 medium pizza’s with 2 topping for 8.99 each. When I telephoned the store, they indicated that it was not true and the pizzas were $25.00 for the total. I then proceeded to walk to the store, and spoke with the manager (did not get his name), and he indicated to me that that was not true. He also indicated that you had to order online, when I explained that the link did not work, he began to explain and called me “mama” which is disrespectful to when doing business with customers. the man is rude, inconsiderate, he uses foul language (F*** You, Mother F*****) and the likes. This will; not be a place where I will do business ever again. Customers should be respected, and when something is advertised it should be honored. I will make sure I inform the community of this restaurant and it’s inconsideration for others.


Diane August 6, 2017 at 9:39 am

Never again will I order from Papa John’s. Never.


Joanne W. August 2, 2017 at 11:32 pm

Tried to order a pizza tonight from Papa Johns in Munster
We are good customers and ordered from them quite often.
We were informed they no longer deliver to Lansing, Il. North of I-80?
When I asked why, I was told it was a Corporate decision.
Sounds like red lining to me.


Sarah Anderson July 31, 2017 at 3:28 am

I need corporates number in San antonio, tx. Or a way to contact HR ASAP! Thanks for your immediate response.


Taylor Sebastian July 25, 2017 at 2:15 pm

I am writing because I believe I was wrongfully terminated from store 449, and fully intend to get deep into it. According to them, I was fired for posting on my Facebook/Instagram. They assumed it was about that store, when it in fact was about a memory from a different store. The other post was simply to inform someone about where I was at. The video I posted? I didn’t take it and I wasn’t even AT work. It was just sent to me. And, finally, I posted about a lady tipping me sixteen cents, then went on asking why people think it’s my fault their pizza is late. Not her, not other customers. Just people in general. I NEVER got in trouble with corporate for posting about my work experiences (I’m at a franchise store now. Or, was). No one gave me any formal warnings. A manager there has received warnings and a probationary period for complaints. The old GM, accused of (and quite likely proven to have done it) stealing money, still has her job. A driver there picks runs and has taken old period promotion food home. Which, correct me if I’m wrong, is stealing from the store. Which, in turn, leads me to believe that I was fired because they don’t want to pay me what they promised, and because I’m pregnant. Which they are aware of, and is the reason I can’t run a shift at that store (the baby’s father is a driver there). I need immediate correspondence to this because I am livid. I was not fired for the reasons they are saying.


Misty July 11, 2017 at 10:21 pm

I was currently an employee for the Scottsdale Arizona Papa John’s on Indian Bend and Scottsdale Road I found out shortly after being hired that my manager that hired me walked out on the company and was replaced by another manager by the name of Jennifer Salazar and she coming down to 10 hours a week which I later found out she gave out my personal information to someone you claim to be a detective this gentleman called my phone rattled off my information like it was nothing and basically asked me if this is who I was what grounds does she have to give out my information to anybody you could be a Joe Blow for crying out loud and come to find out she borrowed my spouse from another store and gave out his information as well so she should be fired or something seriously needs to be done I would like either a response to this or I want corporates number or better yet headquarters number thank you


Jack Maxfield July 9, 2017 at 7:55 pm

Store #2960 on Farm Rd in Las Vegas, NV. I ordered a pizza for delivery and was quoted 19-29 minutes by the website. at 57 minutes I called to ask about my dinner. The phone was answered and immediately put on hold. 4-5 minutes. The girl came back and was stunned saying they tried to deliver to an address that I had never heard of. When they couldn’t complete the delivery they just cancelled the order. I asked why didn’t they try to call me to clarify the address. She wouldn’t answer. She asked me to hold again while she got a Manager (another 4 minutes on hold). When the manager finally picked up he basically blamed me for the web order giving an incorrect address and never made any attempt to reconcile the error. I asked why nobody called when they realized address was wrong. Again he blamed me for the App error and hung up.


Tiffiny July 8, 2017 at 11:09 am

Restaurant Location: 3200 Montrose Blvd., Houston, TX 77004

Date: July 07, 2017

The worse experience I’ve had with any business….ever! If there was a -0 rating, it would be used instead.

From the delivery driver leaving abruptly without delivering my online PURCHASED order to management’s deplorable customer service; it is by far the most terrible experience anyone could imagine.

Bizarre Delivery Driver:
After ordering online and tracking my delivery, I decided to stand outside to help the driver locate me. After standing out side in the dark, I witnessed the driver pull on my block but park at the end. I watched for 10 minutes, his car remained at the end of block and he remained inside of his car. After 10 minutes of him doing nothing, he pulls off but I decided to walk towards his vehicle. After confirming the order and that I was the recipient with the driver, he remained inside of his car; disoriented. He looked back at me with a deep stare, distorted facial expression of irritation; he was also covered in sweat. There was no language barrier for he was African American; he just had a terrible nasty attitude. He made no attempt to deliver or call; after asking him 4x for my order, he pulls away without responding to either request.

Management nightmare:
The worse, absolute worse, part of this experience was my interaction with the shift manager Alonzo. After the driver pulls away, I immediately called the store; as part of his phone greeting and without any knowledge of the end user, Alonzo I placed me on hold. “Thank you for calling papa John, please hold”. After holding for 15 minutes, Alonzo returns to the call which I will title a nightmare. This call was so terrible, it would be a great example for training in everything not to do in customer service. He was condescending, argumentive, rude, unapologetic and highly unprofessional. Alonzo’ s only objective during the entire call was to establish that he was a manager. I had to beg him to please stop talking and to help me; there are 3 children with nothing to eat at 1030pm at night bc his driver was disoriented and pulled away with my purchased order. Alonzo returned to talking, this time in a very condescending manner to further create a big me/little me interaction. He never acknowleded the service failure, was empathetic or apologized. After asking him more than 2x for store manager name and information, he refused to give. While I was begging him again to please listen, he disconnected the call while I was in mid-speech of asking him to cancel the order.

Where did the customer service go; the ordered that never was delivered was never cancelled and I was still charged. Appalled by this whole experience. One thing for sure, I will never eat at another PAPA JOHNS; you lost a very loyal customer.


Brenda Tannehill July 1, 2017 at 10:26 pm

I ordered a small pizza, the works. It was promptly delivered and tasted fine however, when I took a bite something hard jabbed into my gums. I pulled it out, not sure what it is. I called the manager, Justin, who did not really seem concerned. I explained to him he needed to check all of his toppings because if it happened to someone else they make it hurt very badly. The store number is 2128 the address is 10829 East 31st Street Tulsa Oklahoma phone number 918-6228 Papa. I hope that y’all will have a general manager or someone check this out. In the meantime I’m not sure if I will use that store again, the only thing is I don’t have a car and usually get delivery


Lovejuan Cheirs June 27, 2017 at 12:07 pm

I was a manager working at store 202 in Little Rock, Arkansas. This was the worst store I’ve ever worked at. All the workers were lazy including the GM who was only 25 or 26. There was another manager who I had issues with before & the GM & area Supervisor said we were not to work on the same shift together unless another manager was there with us. Sunday, June 25, 2017 we were scheduled to work together AGAIN. He started an argument with me and once again decided to clock me out early & send me home. I reached over him to exit off the team member time lock screen he pushed my hand away & pushed me by my shoulder. I told the GM that I quit because I’m tired of him steady picking on me for no reason & the GM texted me back & said “Okay.” . This is not the first time a female has quit because of an argument Dominque Sweeney started. If your managers are quitting because of this same person then something should be done about them especially when he’s putting his hands on females. The GM has never done anything about what this boy does. The GM allows them to smoke weed at work & he even smokes it with them. The store is so unorganized & dysfunctional. I’ll never work for Papa Johns again.


Professor Metze June 17, 2017 at 1:51 pm

To: Lance Tucker, CFO
From: Professor Metze
The Papa John’s store in Bowie, Maryland has been my Papa John’s store since it opened. I frequently ordered pizza for my employees and students in my work as a university professor at Howard University and the University of Maryland at College Park. The staff has always been patient with my orders and they have been a big help as I retired from university teaching to help underprivileged children. Please give a praise filled commendation to the manager and staff of the Hilltop Plaza, Bowie, Maryland store!
Professor Metze, retired


Tyrome Williams June 8, 2017 at 3:50 am

My complaint is on the driver. He should not have a job in this establishmen, he was speeding around cars in a parking lot of an apartment complex. Didn’t greet and when I tried to sign the paper he set it on top of my food and was holding it like I was going to run off with it or something. Then worse of all he sat there and begged for a tip before even giving me my order pointing at the tip section saying where’s my tip. Like what the hell I understand a person is suppose to tip and a tip is to insure proper service, but that right there was very unprofessional, he ruined my whole experience with this order and for what I paid it’s totally unacceptable….. now later on that night I look at my bank account and notice a separate transactions was done on my card for the same amount as the price of my food. I would like to know where did this second transaction come from.


Kirsten M. June 10, 2017 at 3:02 am

Ordered a pizza and a drink from here on June 9th 2017 around 11pm. My pizza was delivered like a hot a** mess with the toppings slid to the side of the pizza all over the pizza box corner. The young man whom I believe was a manager said he would have a new one made and delivered and the s**t pizza picked up and taken back. I asked for a discount or free pizza for the mistake, he wouldn’t. He said I was getting a new pizza made and that was the best he could do. When I told him that was dumb and gave him many logical options for discounts he still refused. I literally had to get out of character for him to like snap out of it and actually get it through his head that Papa Johns has made a mistake with an order and needs to not only fix it but compromise. He finally said my only option was to get a $5 discount on my next pizza while I’ll have to pay full price for the one I had to send back and have remade because they sent me one that looked like it had been chucked at the floor. After going back and forth for quite a while he said I could get a full refund, and that seemed to be the only thing I could agree with. Also he made a slick a** remark about how “I’m sure the toppings were on the pizza” like I was lying about that stupid sh**ty a** pizza. It was returned untouched and disgusting the way they brought it to me. I was told I was getting a refund. I want the $2.00 tip too. That was also charged to the card.


JENNIFER HERNDON June 6, 2017 at 5:16 am

SO…..nobody responds to email? Or suggestions?
I need my money back, for that extra garlic butter too


Monica alvarado June 1, 2017 at 11:52 pm

Horrible place!!! Horrible pizza ! Burnt . Over priced . And seriously disgusting. I lost my appetite. After a long day at work coming home and figuring out what to make for supper we decided to Oder pizza . There was hardly any toppings on the pizza . 4 pepperonis on the whole thing! And 7 small pieces of sausage. Better ingredients my a**! If u want happy customers don’t rip them off.!!!!


Judy Pittman May 29, 2017 at 12:08 am

I’m very disappointed with the Papa Johns Pizza. On Saturday, May 28th, 2017 around 9:00 p.m. we ordered pizza. XL- from Minerals Wells, Paris, Tn. The pizza was not cooked properly, Doughy, and too much sauce. It was very soggy. I think it will be a while before we go back. I ordered this for my husband who is a Vietnam Vet. Sincerely, Judy Pittman.


John May 19, 2017 at 10:45 pm

I called to order a pizza for lunch. As soon as the guy answered the phone he asked me to hold. I was on hold for 14:20. This is unacceptable.

I hope corporate monitors the activity or should I say inactivity of their stores if they want to see the more business.

NOTE: Hire better people, that have (better ingredients) for better service!


peele May 19, 2017 at 10:19 pm

tonight we order 2 of papa johns medium pizzas and one large we order on line so how did they mess the order up. Not only that but the order was supposed to arrive by 8:36 when it didn’t I called the store, they told me that the order had already left to please give it a few more minutes. After waiting a few more minutes I again called the store this time I was told that the driver had just left. At that point I explained to the clerk here I am trying to have a pizza sleep over with a group of children and there’s no pizza. I asked them to cancel the order and refund the money, I was then told that I would have to wait until the driver returned to cancel the order, just then the door bell rings and lo and behold its the delivery person I except the pizzas now wouldn’t you know that now I have three cold pizzas. Ok now I called the store back to speak with the manager and they kept putting me on hold..


Nick parsons May 2, 2017 at 7:49 pm

Candace Banks is the manager at the Berea Ky papa johns store. She was very rude to me and my girlfriend. We ordered take out, when we got home we realized that part of our order was not there. She refused to make it right or refund our money. She was snobby and really treated us as if our business didn’t matter. She has no concern for the customer at all and does nothing to make things right or talk nice. I really don’t see how she even holds this minimum wage job. This use to be a good place to eat but with employees like this it’s not worth wasting your time or money at.

Reply April 30, 2017 at 7:31 pm

Just literally got cussed out by the manager named Rick at the Shadeland store in Indianapolis Indiana. The last two times I have ordered pizza from this particular store they were very doughy. The second time this happened I called the store and spoke with the manager I do not remember the managers name that I spoke with. But he did say that they would pay for my next order. So today I try to call the store several times and there was no answer so I placed my order online. When I went to pick up the pizza I ask if they were not taking call in orders today. I stood there for several minutes without being waited on. I asked to speak with a manager because of the situation that I have explained I came to the counter and he was very rude and he said that I had started out being rude by asking if they was not taken call in orders bottom line is he called me a smart a**, he used the GD word, hr told me to go to hell!! By the time I got home my anxiety level was so high could barely eat I was very shook up I feel like getting an attorney.


Audie M Causey March 23, 2017 at 6:25 pm

Corporate office phone in case your having this problem at this holly hill store 502 261 7272


Audie M Causey March 23, 2017 at 6:22 pm

Yea we orders a pizza at 433 just got it at 600 and its cold as ice when called and spoke to manager at the holly hill store where we orders it he was worse than the wage and the cold pizza so ad ice don’t go to papa John’s in holly hill and I will contact corporate office in the morning that’s a fact


Nicholas Scott March 20, 2017 at 11:59 pm

I ordered and paid for my pizza at 1000pm on 3/20/2017 from the north Henry Blvd Stockbridge, ga location. When I checked online my pizza was due to arrive at 1035pm at 1125 pm the delivery driver called me and says that they don’t have enough drivers and that he was driving 90 miles an hour trying to get my pizza to me and that the police seem him and tried to pull him over so he outran the police and got away and he would have my pizza to my house in 8 min. At 1157pm I’m still waiting for my pizza, I tried calling the driver back but now he’s not answering and I haven’t recurved my pizza that I already paid for. This will be my last Papa John’s order!!!


Kari Bookmyer March 14, 2017 at 10:41 am

I called last night 3/13/17 to place an order at the Papa Johns located at 4700 N Federal HWY to be ready for pick up by 10:15 on 3/14/17 as it is Pi Day at my daughters school & she was bringing in pizza for her group. The mngr assured me it would be fine & be ready for pick up so I called at 10 am today (3/14/17) to make sure it would be ready & was placed on hold for 13 mins until someone picked up & simply said we’re not open yet & placed me back on hold. 3 min later she picked back up & said we’re not open & I said excuse me I placed an order to be ready for pick up at 10:15 & she said we don’t open until 11 she said her name was Amy & she was the mngr. She was so rude & said “you snap on me” I said no I didn’t “snap” on you & she than hung up on me. If she is a mngr that is a very poor showing from a mngr or any employee at that. So now my daughter had nothing to bring for Pi day to school & I will “NEVER” order from Papa Johns again.


victoria austin February 17, 2017 at 9:34 am

I’m a former employee who feels as if I got treated poorly and unfair by Manager Allan Butler @ the wilton manors location on Andrewsome in FortLauderdale fl not to mention I’ve still haven’t received my w2 and when I call or text regarding the situation and trying to find out who can I call on that note he was very rude I think By saying he doesn’t know ask the mail man etc I also have proof of unprofessional manager behavior via text!!


Susan Moore January 16, 2017 at 7:18 pm

I have been watching the TV ad that has 2 horse mascots (Miles and Blue), Peyton Manning and Papa John and they are at a party. In it I see Papa John making a pizza in a shop environment with a woman. She is not wearing gloves as she places, what looks like pepperoni, on it. I sincerely hope this is not how pizzas are made in your stores. You probably should change this ad and have her wear gloves. I know this takes money; however it looks bad and is not hygienic. It makes me apprehensive to order another pizza from you. I should not have to worry about whether or not the person making the pizza is wearing clean gloves.


Julie January 22, 2017 at 1:48 am

Gloves aren’t required to be used with uncooked food products. Look it up 😘
Since the pizza is going through a nearly 500 degree oven it’s okay


Tonia March 28, 2017 at 7:58 pm

My husband has been a cook more then half his life ( 2 jobs at very well known restaurants far above Papa Johns) and they handled raw steak and chicken and many more food items, with these two places and the others it was mandatory to wear clear plastic gloves. For all orders regardless if cooked or not. Its not always about the bacteria, the idea of a stranger handling your food with bare hands is simply disgusting.


Christy January 11, 2017 at 4:07 am

I work at a facility in Missoula, MT. Two weeks ago I slipped on some ice while delivering pizza. I went to the ER and filed a worker’s comp claim. The doctor did not give me any limitations except not to sit for extended periods of time. Since the new schedule was out I pushed through the pain and worked as a driver for the week. During said week I talked to my DM and told him I needed to come off the road, that it was painful to sit and get in and out of the car. To my surprise when I got new schedule it showed I was driving, I called the new GM and explained the conservation I had with DM and she said she would fix it. 10 hours later my schedule was not fixed so I contacted DM and he said she was working on it. It was never fixed! On Monday I went to work for my normal shift and told new GM that I could not drive, she allowed my to instore for that day. During the day I was alerted that my schedule had changed and when I looked I noticed that I had no hours for the week. Later that evening I asked and she said she would get me on schedule then asked me to leave an hour earlier then scheduled. As of 2 am on Tuesday I still have no hours. I believe that this is illegal, and since I’m not valued, I may have to quit so I can find a job that can provide me with hours.


Tonia March 28, 2017 at 8:01 pm

Don’t quit there are laws for this, you should be getting work mans compensation, they have to follow doctors orders by law. I am in same situation, I got legal help. They can not fire you while in a doctors care for a work injury.


Francisco Sevilla December 20, 2016 at 5:40 pm

cisco785 at
This is about the Papa Johns in Yuma Az, I was an employee at the local store here, and if you ask to resign due to personal reasons good luck getting paid. This staff is completely unprofessional, rude, and should not represent Papa John. I was told I would get paid the next day after I turned in uniform. The manager Alexia keeps making excuses. Now it’s payday and she claims check is not in. It is a few days before Christmas and everyone else is paid and now she claims she will mail it and I will not receive it until next week. I will never eat or work for this establishment ever


Erick M December 17, 2016 at 4:41 am

Last night Friday December 16th 2016 I was suppossed to start my shift at 545pm but when I realized I wasnt going to be able to make it until 7pm I sent a text message to my GM Brittany to let her know about it and since I hadnt received a reply from her by 643pm I sent a text message to my DO Jonathan Hernandez in which I explained to him that I was going to make it into the store at 7pm when I was supposed to make it into the store at 545pm, I was actually on my way to the store when I sent him this text message but he didnt reply back, in the text message I explained to him that the reason I was coming in late was because during my day job I had closed a big sale that landed me a big commission paycheck and that I no longer needed the job but that I was willing to work 10 more days in order to give him time to find another employee for the position but since he didnt reply back when I got to the store and parked my car outside I called on the phone and asked to talk to either the GM or the DO so the DO Jonathan answered the phone and I asked him if he had received my text and he replied yes, he sounded angry and told me that I had sent him a text message a few minutes before 7pm when I was suppossed to start my shift at 545pm, I explained to him that the explanation for this was on the text message I had sent him, I was taking care of a big sale and that is the reason I could not get on time or text him on time but I told him I had sent a text to the GM 1 hour before the start of my shift and that she never replied back to me then I told him that I didnt have a problem in leaving the job right then and there or working for him 10 more days, same hours, same everything, in order to give him time to find another employee but he said no thanks you can go home, he sounded really angry, I said ok sir your loss, not mine, I was just trying to be nice and give you a 10 day notice and he said ok and hung up the phone. The reason I am letting you know this is because even though I intend not to go back to this company in the future I want to let you guys know that my intention was to work for you for 10 more days (10 days notice) but the DO refused to accept my offer therefore it would be inappropriate for him to turn around and tell you guys that I abandoned the job because that was not the case, my last day working with you guys was THURSDAY 12-15-2016 on FRIDAY 12-16-2016 I got to work late but explained the reason I was late and gave the DO his 10 day notice right away but he sent me home and didnt want to take advantage of the 10 day notice, do I need the job?, no I do not need it, that is the reason I quit, was I willing to work a 10 day notice for your benefit?, yes I was but the DO didnt want to take advantage of my offer. My day job was becoming more and more demanding therefore I was late a few minutes after the start of my shift but now I no longer need the job. Reason For Leaving: Resignation, no longer needs the job, gave a 10 day notice but the DO didnt want to take advantage of it.
DO Jonathan Hernandez Store Address I worked for: 940 S Military Trail, West Palm Beach, FL 33406

Before I leave for good there is another complaint that I would like to let you guys know about, I didnt want to let the DO Jonathan Hernandez know about this particular case because JONATHAN HERNANDEZ and this employee are related to each other (they are family related) but I will let you guys know right now:

There is an employee, his name is ADELIN LORENZO and his phone number is 941-726-50xx (Since this is a public website I will not post the complete phone number but with the digits I provided I m sure you will be able to figure out who this person is). Adelin has been working with the company for about 5 months and I have seen this guy stealing inventory from the company plus recently he brought a person inside the store, it has not been 30 days since he brought a young woman inside the store after 1am, you can review the cameras, I am not sure the exact date but I know it was either a FRIDAY or SATURDAY and it took place within the last 30 days and it was after 1 in the morning. Also, during the past 90 days, I dont remember the date but it was close to the days when that hurricane was suppossed to hit South Florida but it ended up not hitting South Florida that this ADELIN LORENZO did something that is grounds for termination: He had his wife placed an order at a time when he knew he was going to be the one taking the delivery, the wife paid with a credit card and the total was about 10 dollars but when ADELIN LORENZO showed up with the food and the CC RECEIPT his wife wrote down 40 dollars on the receipt and he gave her 40 cash with the company money and then when he was cashed out at the end of his shift he also received 40 cash, him and his wife did this for 2 days in a row, the first day it was a 40 dollars tip and the second day it was a 30 dollars tip. Right now this ADELIN LORENZO a few days ago was placed at the store located on 2695 N Military Trail that is known as community. If you have any questions for me please send me an email to the email provided, thanks. P.S. I m not using my real name on this posting since this is a public website but if you email me I will let you know my real name and number, thanks.


Katie December 8, 2016 at 12:07 am

An employee under the name Holly Beal has broken the North Carolina Food Code Manual by allowing her friends to hang out in the back of a store till close and a little after as well. in section 2-103.11 it states :
operation are not allowed in the FOOD preparation, FOOD
storage, or WAREWASHING areas, except that brief visits and
tours may be authorized by the PERSON IN CHARGE if steps are
taken to ensure that exposed FOOD; clean EQUIPMENT,
UTENSILS, and LINENS; and unwrapped SINGLE-SERVICE and
SINGLE-USE ARTICLES are protected from contamination.

So if this girl is allowing the back of the store to become the hang out area then she is obviously breaking that law.

There are pictures of Holly in her uniform where she also has artificial nails on. In section
2-302.11 it states:
Unless wearing intact gloves in good repair, a FOOD EMPLOYEE may not wear fingernail polish or artificial fingernails when working with exposed FOOD

Moving on to the Papa Johns Code of Ethics and Business Conduct.

When I made it aware to Holly on a night she was closing that I knew about the group of friends she had hanging out in the store and strongly urged her to ask them to leave she then lied to me about it and said the only person in the back was her brother, but I knew there were multiple people. Even if the only person was her brother, however, he still is not permitted to be in the back.
About 30 minutes later I got a call from Holly’s personal number. Meaning she took my numebr that I called the store with and used it for her personal benefit.
On page five of the Papa Johns code it states:
“In addition, team members are expected to protect the confidentiality of information received from or relating to third parties with which Papa John’s has or is contemplating a relationship, such as customers and vendors”
“Confidential information (whether relating to Papa John’s or a third party) must not be disclosed by team members to anyone outside Papa John’s, except for a legitimate business purpose (such as contacts with Papa John’s outside auditors or attorneys) or where disclosure is legally mandated.”

Referring back to what I’ve said about the North Carolina Food Code, On page six of the Papa Johns Code it states :
“All Papa John’s team members must comply with all applicable laws, rules and regulations in every jurisdiction in which the Company conducts business. Any suspected or actual violation of any applicable law, rule or regulation should be reported immediately to Papa John’s General Counsel.”

The following day after I spoke to Holly I got a voicemail from an obviously fake lawyer threatening to sue me and file harassment charges against me simply because I called Ms. Beal out for her actions. Meaning she has now given out my number as well.The way this person spoke and the fact that didn’t leave a name or number are just more reasons why I know it was a fake lawyer used in attempt to scare me away.

On the tenth page of the Papa Johns code it states:
“Failure to comply with the standards contained in this Code and other applicable policies and procedures will subject a team member to corrective action, up to and including separation of employment, termination of contract, referral for criminal prosecution (where applicable) and reimbursement to Papa John’s for any losses or damages resulting from the violation (where applicable).”

Since Holly has broken this code, on more than one term, then her employment should be terminated.

I brought this to the attention of the store manager and he simply did not give me the time of day, was disrespectful, and would not hear what I had to say. He in fact encouraged me to go above his head. Apparently the employment of this one employee is more important that his whole establishment.
Since, Andrew the manager, knew of Holly’s actions and did not fire her I believe there should be negative consequences for him as well.


John Sherwood November 23, 2016 at 1:55 am

I was recently terminated from the Papa Johns in Greenwood Indiana. My wife passed away on November 2nd. On October 26th I went in to after leaving my wife with her home health aid. After about two hours I told the shift leader that I needed to go home to my dying wife (she died a week later after going through hospice care). I needed the time to grieve. I went to the store a week ago to talk to the manager about going back to work. He was obviously busy and told me to come back early the next day. He seemed agitated. I learned two days ago why. It seems, I was to give him personally two weeks notice. I was also told that the shift leader didn’t mention the event to the manager. I guess I was supposed to continue to work and then quit a week AFTER my wife died. Obviously, company policy conflicts with any notion of compassion or that the company lacks the compassion for someone who is going through what I’m going through. I have worked successfully at two other Papa Johns over the last several years and have never been treated this way. Now, I’m turning to Indiana Division of family services to help with my finances. They in turn are requiring proof that I am no longer working. I will be needing your HR department fax number so I can send forms to be filled out and sent in to them.


senada March 6, 2017 at 5:21 pm

sorry about your wife,but i can tell you one thing ,they dont care ,,not them ,not coorporate not anyone ,,all they care is money ,,unforunately my daughter had worked at papa joHns ,she put her 2 weeks notice ,just to be fired two days before her 2 weeks were up,,,from a crackhead ,a women who comes to work druged and drunk,,smokes weed at work,,yet she is stil working ,and making our pizzas ,ughhh disqusting ,,,for absolutely no reason,no argument no fight nothing ,


Janet Stephens November 14, 2016 at 6:40 pm

I posted yesterday about my manager Joseph iles. His manager will be in Amarillo Texas Friday morning and I intend to talk to her about what I feel was my termination Sunday afternoon. Mr iles overstepped his bounds as a manager by threatening to blackball me and I will not abide this. I will speak to miss sassy Friday morning. Joseph needs a bit of corralling. He’s a manager not God. Also I would like a response from someone here about this as well.


Janet Stephens November 14, 2016 at 2:10 am

Until yesterday i was an employee at the papa johns in amarillo texas at 3415a bell st. My manager, joseph iles was a great manager at first. He helped me out on rent when the government took me and my husbands income tax. He bought me two pairs of pants because I couldn’t afford them. Yet, of late he’s accused me of coming to work doing my own thing. I’ve been accused of throwing attitude at work. Saturday night i worked the register, answered phones, tagged boxes, tried to help on the makeline and cut table, accidentally throw a box at a coworker and i get told to clock out and go home. Sunday, i report to work and joseph iles and i have a showdown in his office. He said even though my accidentally throwing a box at a coworker was grounds for termination. When i argued with him and defended myself, he told me to go home. Then, he threatened me with blackballing, which is against the law by saying ill be lucky to get another job!!!! All because i accidentally threw a box at a coworker. Joseph iles supervisor is named sassy, sorry i dont know her last name but shes stationed in lubbock texas and is supervisor over the amarillo texas stores. Joseph iles started off being a great manager but after several people quit on him he turned into an ogre! I suffer from ptsd. Joseph iles is a veteran who obviously suffers from ptsd and takes nothing for it as far as i know. I stood up for myself and i got terminated and told id be lucky to get another job! Blackballing, trying to prevent someone from getting another job, is illegal and grounds for a lawsuit!


Cynthya Watkins November 9, 2016 at 5:41 pm

My name is Cynthya Watkins I was recently terminated over total nonsense and I would like something done about the situation. Papa John’s located in Raleigh North Carolina; store #1437 to be exact. When I first started working at this location, one of the managers who goes by Rick or Ricky approached me in a complete unprofessional way on my first day of work and several days after. I felt it was very unprofessional of him to be flirting with crew in the work environment. After previous conversation I let it be known that I was lesbian and that I wasn’t interested in him, so that the unnecessary talk would come to an end. Slowly but surely the flirtatious acts stopped; and turned into him acting differently towards me. I feel as though me telling him that I wasn’t interested in him and that I liked woman, maybe made him act in ways that he did. I would come to work the days that I was scheduled to work and had no problem the whole day, up until Rick’s shift started. He would come in wouldn’t say a word to me; I wouldn’t say a word to him, which was totally fine. But later towards the end of my shift he would find ways to agitate me, such as telling me to tuck my shirt in when there were plenty other crew members who always came to work with there shirts untucked, but he felt the need to get on me about it. So I did what he told me, I tucked it. A few minutes later he comes back again and tells me to tuck it again after I had tucked it the first time he asked. I became very irritated at that point because I felt he was only repeating himself to me just to come up with a reason to send me home. He says to me “you can go home if you don’t want to tuck your shirt”. So I RETUCK it just so that he would leave me alone about it. Had no more problems out of him that night.

I received another job offer somewhere else so I eventually had to stop working at Papa John’s in order to be able to work this second job. After the temporary job ended I was able to come back to work at Papa John’s. My first day back I ran into another situation with Rick. I was scheduled to get off at 9:30. I ran my last delivery around 9:15; and arrived back at the store around 9:40. I notified Rick that I was now ready to clock out. So he says “you’re going to have to wait a while because I’m busy making pizzas”. Meanwhile he’s not even touching the dough to make a pizza, so I became very irritable. He tells me to go find something to do until he’s done making pizzas. Again I tell him that I am ready to go and he repeats himself saying he has pizzas to make before be could clock me out. He walks make to the make line and starts rolling dough as if he was busy; so I go outside to sit in my car until he was ready to clock me out. AS SOON AS I get in my car good, here he is calling my name for me to come back in, so I come back in. And he says to me “I told you to find something to do until I can get to you, you can’t just be sitting out in your car like that”. So I explained to him that he couldn’t have been THAT busy if he had time to come all the way around the counter; to go outside to get me to come back inside. He asks for my tip receipts and proceeds to clock me out and tells me to not even worry about coming in the next day. I tell him okay.

The next day I was suppose to work I call the store and spoke with Edgar Flores to make sure I wasn’t suppose to come in. He says to me “Rick didn’t tell you that you were done?” (basically saying that I was terminated) I knew nothing about me being terminated until I actually called and spoke with Edgar. Edgar tells me he terminated me due to insubordination. I’m not sure exactly what was told to Edgar about the situation, but I feel like it was way more to it than what it really was. The end result of the whole situation was totally screwed up to me. SEXUAL ORIENTATION DISCRIMINATION, I should not have had to go thru all this because of my sexual orientation. Total mistreatment here. I would like something done about the situation.


Nathan November 2, 2016 at 9:27 am

So, I’m an employee in Knoxville.
I have a couple complaints. Let me preface this by saying, in no way am I homosexual. Not that there’s anything wrong with that. If you like that, more power to you. The owner makes rude jokes about me being at the gay bars. Also, a friend of mine that I work with is being verbally harassed by employees and management and the owner knows and does nothing to stop it.
Things said such as, people saying she’s a wh**e, slut, a drunk, she needs a bath, and other such nonsense.
This woman is amazing, kind, loving, with a beautiful heart. She DOESN’T deserve that.


Chris Moore November 2, 2016 at 1:36 am

I work at Papa Johns in Newton Kansas.
I asked for Halloween off to take my 3yr old trick or treating and I wasent scheduled for then. My boss is pissed I guess. He said nobody can ask off. I was getting 30-40hrs a week. Now this week he gave me 3hrs on one day!!. Ethan Oller the Gm of the store SUCKS AS A MANAGER. Ive managed 2 businesses in past and he has no business in management.


Worker October 28, 2016 at 10:57 pm

I work at the Papa Johns in Mt. Airy, MD and the people who I work with are great. But the district manager or whatever he is, is a total a**. I am trying to contact someone at Papa Johns HR and notify them of what he had done to me. He sexually harassed me, making me feel uncomfortable. Then you got an instore manager named Breanne. She is just a total bitch. She has no respect for anyone and doesnt care about anyone. So if someone reads this, can you give me an email to someone at corporate so i can notify them about me getting harassed by the district manager or whatever he is called. The guy’s name is Z or Zee. I dont know his real name if that is his real name.


A October 27, 2016 at 7:44 pm

I work at the Papa Johns in Hope Mills, NC and I just want to say that our district manager Jaime is nothing but a straight bully. She does not care about her employees at al and if you voice your opinion to her in any kind of manner she threatens to fire you or basically she sends you home. For example, tonight we had at least 25 employees on the make line, remind you due to the hurricane some of the Lumberton employees are working in our store to get hours. So she says to all of us drivers that I want you answering phones or on the make line no EXCEPTION. So when she made that comment a driver says to her you already have 25 employees on the make line now, where do you expect us drivers to fit, the kitchen and make line itself is not that big at all. So Jaime says to employee, sounds like you don’t want to work, you can go home..good night. So now we sending employees home for voicing a concern or asking a simple question. This is not the first time Jaime has done something like this, her attitude is horrible and when she comes to our store the entire mood changes because all she does is bully the employees.

We really feel that corporate needs to come down and speak with their entry-level employees. Because if you don’t have happy employees, then eventually you will not have happy customers because everything is a chain reaction as you can see from the hundreds of complaints you have here online. Just a suggestion


Jackson October 5, 2016 at 2:06 am

I work at the corporate store in GA. As a long time veteran of the pizza business having worked for all three of the major on this side of the US ( Papa John’s, Domino’s, and Hungry Howie’s) and managed at two of them, I can’t believe the most recent bull that has come down from Corporate. It used to be the driver received 1.28 per run as compensation for the fuel, wear and tear in using their own vehical. The new policy equates out to .13 cents per mile which effectively cuts the compensation in half. This is on top of the fact that they pay drivers minimum wage while they are on store and 4.35 while on a delivery. This is supposedly because millage and tips are supposed to equal it out to minimum wage which is an outright lie. In the past this may have worked but people are not tipping as they used to due to the fact that times are hard and they are under the impression that the 3.00 deliver fee goes to the driver. The new policy makes matters even worse. Many of the good veteran drivers rely on that money to help balance out bad nights and figure it into their bills. You will lose many of such individuals that fill in in various functions in the store as well working on the makeline, cut table and phones in between running their deliveries. Doing jobs that insiders should be. The newer kids who come in do not know how to do half of this. It’s another case of someone in corporate who has never done a job such as this coming up with another bad idea. It only reinforces the fact that the company.pony doesn’t care about it’s employees only on making money. Until today I did not realize how many complaints there were by employees of the company. I should have known . Meanwhile I will be searching for other employment with is incredibly difficult due to physical and mental disabilities that I now have to deal with and take into consideration but I have a family to take care of. I have done this job on and off for 30 years and have never been so disgusted with a company and I actually like my job and most of the people I work with they are a good crew. I hate to have to leave due to getting scewed by the company. By the way every manager I have talked with thinks this new policy is a bad idea.


rosie herald August 29, 2016 at 9:37 am

Im about sick of this company ive been getting the runnl around. I reported a manager i worked with for making racist comments and after i reported him lies were told about me to the point that i had to quit a job i like. Nothing wat done to this manager. And papa John’s refuse to help correct the problem i just want my job back and for something to be done about racism in the work place. If any one reads this please help me. It is not right that a racist is protected by other managers.


chris peterson August 29, 2016 at 3:33 am

here is a detailed version of what happened. the delivery man walked into my hotel room asked me if i was living there monthly, asked how much i paid for the room, then asked how many people were staying in the room. then gives me his wifes business card and says i could live in his basement for 800 dollars a month. then asks for my phone number which is on the receipt for the pizza. very scary and in my opinion harassment. all i wanted was a pizza


Michelle August 28, 2016 at 9:07 pm

Dear Papa Johns, Don’t voluntarily send cards through the mail for a FREE Medium Cheese Pizza for being late on the last delivery…sorry, not sorry! if you are not going to honor these mailers when i go to use them! How dumb must you be? Ordering from the Indio, California PJ’s tonight was a complete nightmare and the biggest insult of all was that in the end of this entire fiasco, I ended up PAYING $18.00 total for a pizza that was promised to me to be FREE! WTF? I feel robbed and completely insulted that PJ’s would so easily throw away my loyal business that I’ve given them over the past 6 or 7 years for only $11.00! How dumb must yoube? I am speechless and a little bit disgusted in how I was treated by the brainless employees from the Indio store! I must say even if it sounds mean it’s true, the delivery person was like talking to a brick wall, i got nothing, nothing at all! What is wrong with people who actually think that they should be dealing with the public on a day to day basis? It’s like we are the adults & they are all small children who are so inexperienced & just don’t know because they just haven’t lived long enough to know or in some cases, they are just plain stoopid, so sad but true. I think that by me having to pay $18.00 for a pizza that was promised to me to be FREE for their poor delivery service the LAST time I ordered, is wrong on so many levels. PJ’s should be ashamed of themselves! I am insulted that my business is not worth more than the $11.00, which is the cost for a Medium pizza, it would of been so simple to of just honored your promise and given me the $11.00 credit toward my order! Would you really of felt that $11.00 PJ’s? Really? I would of stayed a customer and it would of cost you only…$11.00!! A customer service rep who is good at her job & truly cares about the customer would of never thought twice about crediting the $11.00 to my order and I pay the difference…. it would of been second nature.
So simple. But the best part would of been that it would of cost you only the $11.00 to keep my wonderful business for years to come! If you only would of looked at the big picture and if you only would of had a clue…but you are clueless! I am shocked at the outcome of my situation ordering tonight and because the Indio Manager should never be allowed to deal with the public and certainly never be responsible to decide important issues, I am happy to never step one foot in a PJ’s as long as I live! I’ve gone through enough to last me a lifetime so no more! I work in customer service and that’s why this hit me so hard… I would of never ever ever ever of told a customer to pay $18.00 for her order after given all the evidence and mailers, etc… It was just so unfair and basically Pj’s stole my money tonight and plain swindled me out of what little money I have! It’s a shame that this so easily happened to me and that I am worth so little to PJ’s! I guess you could say it was a blessing in disguise! You guys really blew it BIG time when you lost me as a customer….and I mean BIG time!
I have only one word for you PJ’s…..Dominos!


Rodney Smelser August 28, 2016 at 8:33 pm

I ordered a pizza from the Williamsom Road, Roanoke, VA store tonight. My credit card was charged immediately however, I didn’t receive a confirmation for the order so I called the store. They did not help me at all. They gave another number to call – I called for 20 minutes – no one ever answered. I then called the customer service number and waited on hold for another 30 minutes. They said the order had caromed back. She said she would submit the order to the store. We still did not get a confirmation email. Called the store again. At this point we have been waiting for 1 1/2 hours and still have no pizza. I would like to be contacted by someone who will actually make this right. your service has been very bad and if you would like to keep a customer, I would like to have some tangible evidence that you care about your service. So far, we have wasted 11/2 hours, been charged for the pizza and still have no pizza. I expect to hear from someone within 24 hours. Thank you.


Raul Alonso Oxnard Mitsibishi August 20, 2016 at 4:54 pm

Hi my Name is Raul Alonso Internet Manager at Oxnard Mitsubishi in Oxnard Ca . I think we have the right car for your company witch could help out on your deliverys . Let me introduce you to the all New 2017 Mitsubishi mirage with 10years or 100,000 miles powertrain Warranty, You will get a Special Price to all your Papa John’s franchise owners ‘ iam hoping you could send out the message to all the Papa John’s Stores in California” Thanks again for your time and great Succes on the Pizza Business ” and Great Pizza and Service’ Thanks Raul Alonso 805 512-XXXX


Cierra August 18, 2016 at 11:57 pm

I order pizza from papa johns at least 4 times a month. Every time I order a pizza, it takes over an hr to get here. They even delivered me a pizza with no cheese. Just half baked dough and sauce. I order drinks and extra peppers..they don’t bring them and have an attitude when I redirect them back to the store. I’m so sick of this location. Something needs to be done before I change my pizza provider. This is crazy.


William Halupka July 22, 2016 at 5:02 pm


Today at 3:47 PM


aurung zeb


Message body
I tried do another order on-line (should have know better) — total came to $32.35 at checkout.
There was no way to use the 50% off credit on this amount, so I called the store.
The guy said NO PROBLEM he would take the SAME ORDER over the phone.
Took me credit card info – I was waiting for a total from him. He then told me it was over $42, and around $24 after the 50% off. I told him the on-line amount was $32 not $42. (50% would be around $16) Said he couldn’t do anything about that!!!!!!! I THE SAID I DIDN’T WANT THE ORDER — BUT — HE ALREADY CHARGED MY CREDIT CARD!!!!!!
He should have CONFIRMED the price BEFORE charging my card. Now that charge is on my card for 3 or 4 days. I HAVE NOTHING!!!
THE CHARGE BETTER BE REMOVED!!!!!!!!!!!!!!!!!!!!!!!
I guess the 50% offer wasn’t real —–
I also should have know to NEVER order another Papa John’s pizza!!!!!!!!!!!!!!!!!

** Will also be sending this to corporate —–

From: aurung zeb

Sent: Sunday, July 3, 2016 4:59 PM
Subject: Re: Papa johns’s

Hello Mr. William
As our apology please accept this coupon. I have put in system 50%off your next order. When you call please ask team members to look for a note in system for 50%off. Thank you we appreciate your business and time. Thank you once again and our apology.

Sent from my iPhone

On Jun 29, 2016, at 7:53 PM, William Halupka wrote:

> The most recent delivery was fine. The driver did an excellent job!
> It was the two or three deliveries prior to this that were the problem.
> (the driver pretty much told me what to do with my order!!?? — he brought the WRONG bottle of soda. I refused to pay because of his attitude. I’m diabetic and ordered diet soda.)
> The store manager did refund my credit card charge at that time.
> I had not ordered in a while because of this. Found out I had some points for a free pizza so I thought I’d try one more time with an order.
> Still 50/50 if I’ll ever order again.

> From: aurung zeb
> Sent: Wednesday, June 29, 2016 7:34 PM

> Subject: Papa johns’s
> Hello Mr. William
> This is salma from papa johns pizza. I have received your comments regarding our service and driver. First of all i would like to apologize for any inconvenience. Second i would like to thank you for your time and providing feedback. As this helps us to get better in services.
> The store is under new management we do hope you give us another try as we do appreciate your business.
> Please email me back directly if there is anything else you would like to share or comment on.
> You have had mentioned a comment regarding our drive if possible please do share your thoughts on that this will help me train them better.
> We as a team of papa johns’s thank you for your business and time.


Sarah gorman June 28, 2016 at 10:22 am

I was an employee for less than a week they stole my money and the manager refuses to pay me. The system automatically gives u a bank I was not informed of this so I brought my own when I was cashed out that night I was charged for a bank I didn’t use. Now the manager refuses to pay me that money and I’m about to call the cops unless someone returns it because who knows how many others he’s scrowed over…..also you may wanna handle the fact that he has his 5 year old son running around the store. Story number 759 in charlottesville va long st suite a
His name is Mike….also fyi he is blowing the hell out if ur labor.


S. Lewis June 27, 2016 at 9:01 pm

On 06-25-2016, we placed an order online at restaurant #0415 in Stone Mountain, Georgia @ 8:39 pm ($30.23) under the name Vanders Lewis. The driver delivered the 2 pizzas @ 9:30 pm. He forgot the drink and stated he would bring it right back. We live about 5 minutes from the store. I called the store @ 10:05 pm to request a credited refund for the drink, as we had not received it and no longer wanted it. The female clerk stated we could not get a refund because it was an online order. I asked why was this so, as we never received the drink that we had already paid for. I couldn’t believe what I was hearing. I told her that would be STEALING on Papa John’s part to take money and not provide a product. Then, she stated the driver was already out and would be bringing it to us. We already ate our food and had to get other beverages to go with the pizza. The driver arrived again @ 10:20 pm with the drink. I advised him we no longer wanted it and advised I had already called the store requesting a refund. It was their mistake and we certainly should not be forced to have to take the drink at this point. The driver was the only employee who was apologetic. The female clerk was very rude and didn’t care of the wait nor did she ever apologize. I advised her that I would be filing a complaint and she only stated “ok.” She had no concern and seriously didn’t want to give us our money back. I am requesting a full refund for the drink that we never received. The order # was #0156 in the amount of $30.23. We even tipped the driver $2.00 before he even told us he forgot our drink. We have placed a lot of orders with this store in the past and do not feel it would be good for us to place any other future orders. The service in the last 2 -3 months has become unbearable. To hear we couldn’t get a refund tops all other complaints or issues we have had with this store. Please refund us the funds for the drink we never received. our prompt assistance would be greatly appreciated.


Rachel January 10, 2017 at 2:27 pm

Whoo hoo $2?!!! on $30?!! Don’t pat yourself on the back just yet!!….


andre crossley June 27, 2016 at 2:47 pm

On 06/27/16 I went into my previous employers location with a loss of employment verification form to have filled out by the general manager. Atwhich time the general manager Lisa fedrolf refused to fill out the paperwork and told me she would not fill out anything that has to do with me and that i would need to contact the owner of the store. I did such and reached out to him and asked why she can’t fill out my paperwork since he is out of town and let him know that i have worked for various locations and the general manager has filled out that paperwork for employees including watching Lisa fill out said paperwork for other ex employees. I was told by the owner that he didn’t care what other papa johns do and that I have to wait until he gets backfrom vacation. I simply replied that i was only letting him know why I ythought Lisa could fill out the paperwork and that i don’t understand why she is behaving in an unprofessional manner. I advised the owner Kingsley that I am not trying to create issues at his store I just would like my paperwork to be completed in a timely fashion. The reason I am filing this complaint is because of the unprofessional manner this situation is being dealt with and I would hope that someone will step in to resolve said issues. This is my second complaint about the professionalism of this location and i hope this time I receive some kind of response to this email. Thanks for your time and consideration.


Amy June 25, 2016 at 10:52 pm

At 9:52pm I ordered 3 pizzas…at 10:06 I called and spoke with the manager and kindly asked for ranch and garlic sauce to be included with the delivery…the manager said yes and hung up without saying bye…our pizzas arrived at 10:26pm…I tipped the delivery guy and also asked if the ranch and garlic sauce was included….he said yes…I asked for the peppers and cheese and he said he doesn’t have any and doesn’t delivery them…I looked and the sauces were not included…I called back to the store at 10:28 and asked to speak to the manager…her name was Allie or Allison at the Sarasota location that’s delivers to the Siesta Keys…she said “I thought they put it in the box” I said no it wasn’t included and she stated “well I didn’t charge you” I said it doesn’t matter I ordered what I ordered…she hung up on me…I called back and spoke to Zach and asked him if this lady was the asst manager or the store manager…he said store manager…I asked him if she always hangs up on customers and his words were “I don’t know what to say and hung up on me” I WILL NEVER ORDER FROM THEM AGAIN!!!!! This manager has NO respect for their customers!!!!


beverly June 23, 2016 at 11:56 am

On June 22,2016 I went into papa johns store number 93, 136 Gallatin Road Madison Tn 37115 at 8:15pm. I order a small pizza and 10 wings. as I was waiting on my order there was a male worker, when I walked in he was on the computer and turn around and started making pizzas did not wash his hands, all of a sudden the same worker blew his nose right by the food table, then throw the paper towel took two steps and started making pizzas OMG I was sick!!!! I yelled to another employee and said he just blew his nose and he did not wash his hands, the guy look at me and said he did, and said I will talked to him ,as I was walking out the door they thought it was funny I did not get my money back and you know how many people he will make sick!!!! on top of that his hair was hanging down on his face shaking his head from the sweat on his face. I called the store to talk to the manager and when you ask for a manager there is always an employee that answer the phone and say that they are the manager, there need to be another number for the manager only so he or she will know what is going on. I am so mad!!!!!!!!!


Cheryl June 20, 2016 at 3:27 pm

I got a totally burnt pizza and they wanna make me pay another $20 NO couldn’t eat it and offered to take it in to show them ! Such a rude store and horrible customer service! Not the way to run a business!! The Bloomington Indiana stores are rude and disrespectful!


Lisa Nguyen June 7, 2016 at 12:48 pm

I work at store #700 as a manager and I would like to say that it absolutely sucks. I’m supporting myself and trying to go to college as a full time student. I’ve asked for a raise multiple times due to the fact that I am by myself and because I close 4 out of 7 nights. They keep bringing up BS excuses such as I didn’t have enough of my online training done or because I was out of uniform too much.
Recently, an accident happened where one of my coworker’s touched me inappropriately despite my wishes. I finally worked up the courage to talk to my general manager and he said that I should stop making jokes around others because that could give them the wrong idea. He did say that he would talk to my coworker but nothing has happened. I’ve talked to my supervisor, he said the same thing yet nothing has happened yet. So sexual harassment is ok here, however, I was late twice in the past month or so and my supervisor said that I would have to be written up for it???
I’ve also tried to call the HR number but all I get is an automaton telling me that no one is there to answer the phone or for me to talk to my general manager or supervisor. What is the point of having an HR number if it doesn’t work? What does that say about how much they value their workers and their safety?
So, please, tell me why I shouldn’t sue Papa Johns? This isn’t even the tip of the ice berg. Enough has happened to me here to know that this franchise could potentially be taken down due to its lack of moral integrity and how they treat their staff. Sure, I haven’t been the perfect employee, but I do my job to the best of my ability and I would not in any way allow any of my coworkers to feel as umcomfortable or attacked as I have.


Ann Jansen May 13, 2016 at 7:10 pm

It is OUTRAGEOUS that Papa John’s charges a $3 delivery fee. It is nothing but CORPORATE GREED. It used to be that companies delivered their pizzas for FREE and did just fine/ made enough $$$ from pizza sales. Now they institute another junk fee that screws the customer AND screws their own delivery employees. ENOUGH IS ENOUGH. Just because “other companies are doing it”, doesn’t make it right.
A suggestion- Southwest airlines, despite other airlines adding baggage fees and charging for seats, made a choice NOT to. I give them HUGE props for doing what is right, not just what puts more $$$ in their corporate pockets. They give a damn about their customers and middle-class Americans who are being squeezed out of existence.
If you truly want to make a positive impact on America, and families everywhere, REMOVE THE DELIVERY FEE – then you will earn our business and our respect

Mr. and Mrs. SL Jansen
Leesburg, VA 20175


Ana August 6, 2016 at 2:58 pm

Get over yourself.


jessica boykin May 8, 2016 at 12:22 pm

I am a delivery driver for Papa Johns…and its terrible. Besides the fact that I hardly make any money because there’s so many people working the management is very poor. Most of them looked like they’re high and sometimes when I get out of my car all I smell is weed. I’ve been doing this job for over a month and one of the managers said “hey, you..” to me because he still doesn’t know my name. On slow days like yesterday (I made $24 in 5 hours) the entire inside crew makes stupid mistakes and cant get it together because they’re lazy, and intoxicated.


Stormi July 1, 2016 at 1:27 am

Did u work on Yadkin in nc sounds like the store I just quit lol


Melissa May 3, 2016 at 6:44 pm

I went to papa johns as I usually do and don’t know why I keep putting myself through this trying to get them to make my pizza correct. I work in customer service so I’m aware of my surroundings and typically think that the employees wouldn’t be cursing or playing around and screwing up my order constantly. Well one of the employees remade my pizza which had to wait an extra 20 minutes at that still I was patient. Then the girl making the pizzas walks over to the computer and says the next time you call we will give you 50% off my next order. Well I call I week or two later and the employee that answered the phone said we have a 2 Lg pizza deal and you would get yr third pizza for free. I didn’t want 3 pizzas and couldn’t eat it can u give me a percentage off the deal so I don’t have 3 pizzas. Nevertheless I gave up the papa johns is on Martin Blvd and the boys name who wouldn’t work with me is Keenan. You should really do something about how people treat you and don’t remedy the situation. Send coupons do something. We will see how long that particular store will last. I’d rather go to pizza johns thanks papa johns and your employees for wasting my money never again though.


gerald calzado April 8, 2016 at 4:29 am

jupiter store makati city, Philippines
good afternoon mam/sir im gerald calzado im working at papajhons jupiter store in makati city mag complaint lang po ako sa manager ko dahil my mga oras po ako na duty na hindi po binayaran at habang ako po ay naka break ako po ay inuutusan kahit gusto ko tumanggi ayoko naman po baka kasi mapag initan ako at ang pagpalit po nila ng schedule ng mga member nila tulad ko pinapalitan ng walang confirmation sa empleyado nila alam ko po na madami na nag complaint sa company ng papajhons dahil po sa maling pamamalakad ng management itong complaint ko ay seryoso at kakasuhan ko dfin po ang manager ko ng paninirang puri dahil sa pagmumura saken at pagbibintang ng masamang salita nakahanda na din po ako mag sumbong sa labor pag hindi po naayos itong complaint ko ayoko man gawin ito pero dapat para magawan po ng action ng owner ng company na alisin ang masamang ginagawa ng management madami na din po ako alam sa mga maling ginagawa ng management wag nyo na po sana hayaan mas masira pa po ang reputation ng company nyo sa madalas na complaint ng team member nyo sana po mabigyan po ako agad ng action ng company at mabigyan po ako agad ng feedback ASAP this is my number 0946857XXXX willing ako makiapag cooperate sa mga gusto nyo pa po malaman about sa management namen sa jupiter store in makati city thank you..


Janice March 19, 2016 at 11:54 pm

The papa johns here in fort worth on Meadowbrook suck the employees look pitiful and their pizzas suck. They talk fowl to each other and they play too much in there. As many complaints as papa johns have corporate doesn’t care because if they did they would make changed they don’t care as long as their pizzas get sold. I’m done with papa johns they are ridiculous. Team PIZZA HUT ANY DAY.


jeff joseph Sr March 17, 2016 at 12:47 pm

Parked at PJ’s on Laskin,Rd in Virginia Beach. Walked to my Attnys office which is adjacent to PJ’s lot we usually have a Pizza 2 times a month @ his office . Came out after 20 minutes to get a pizza and my car was towed. After paying 145 Dollars to get the car back asked to speak with franchise owner told to Buzz off . Just called Corporate HQ waiting to see if I get any help there.


Sick of Papa Jogns March 8, 2016 at 10:25 am

Here is my last email to them
Papa Johns has to be one of the most uncaring Pizza company there is. Seems like every time we order something is wrong or the Pizza makes us sick. When I do complain no one cares. I send an email on how a promotion is not working and you return with an automated message telling me how to use a promo code??? F*ck you! I know how to use a damn promo code. How about you learn customer service! Then we give you one more chance last night and once again almost had a messed up order and the pizza made EVERYONE sick! We had to throw it all out. No more Papa Johns! I am so sick of this that I will tell EVERYONE I know, youtube, websites, you name it…I will get all my wasted money back in the form of showing everyone I can how little you care about your customers.


Varonika Whitfield February 22, 2016 at 10:34 pm

Hello my name is Varonika Whitfield. I live in what is considered a project building. I recently ordered pizza at 7:51pm and was denied delivery because the deliver person Perfecto from your store #3322 on 1732 2nd Avenue New York, NY 10128 refuse to deliver to my door. The cashier called me and informed me that they don’t deliver to projects and I have to come downstairs to pick up my delivery. I had already paid online and gave a tip. I am home alone with two kids and I ordered pizza for the simple reason I wouldn’t have to leave my apartment. What is the point of delivery if it isn’t delivered to my door. I wouldn’t have mind so much if the reason for not coming upstairs was because they were doubled parked or the delivery person was disabled in some way to get upstairs. However the reason I was given was simply because I live in projects they don’t deliver to projects. I told them I could not come downstairs leaving my 11month old and 5 year old alone. Was I to pack up my two children to take a trip downstairs to carry two large pizzas, soda and chicken upstairs by myself with no assistance. What is the point of a tip or even paying for delivery. Is this what your company stand for? I even called back to ask for names and once again the reason why they wouldn’t deliver my pizza; confirming their refusal to deliver to “my projects”. I don’t even live in an area of high crime. Most of the people who live in my building are elderly and disabled. Probably you should put a note on your website “will deliver unless you live in a project building”. They refunded my money but I don’t think that is sufficient for the insult saying since I live subsidized housing, which obviously means nothing but thieves and crooks live here so we are afraid to deliver to your door. If that is not drisciminstion what do you call it then? So what do a single mom with two little children do? I’m writing a complaint to you and to your head quarters. I’ll make a complaint to social media and to local news station and broadcast the blatant discrimination your employees shown towards me. If this is what papa johns stand for I’ll make it known and make sure your product is boycotted. At least to that particular store. I am very offended and disgusted. Thank you very much for your time

Varonika Whitfield


Elizabeth February 22, 2016 at 6:40 pm

Papa John’s was very rude to me I called to place an order and they sed they couldn’t deliver to my address but I give them a different one that is right across the street and they could deliver to that one made no since to me I work with customer service everyday and I have never give anyone the disrespect that they have giving to me tonight I just hope my food is safe when it gets and no one has put,there finger in it eeeeewwwwww can you say nasty


anonimous February 10, 2016 at 6:04 pm

theres this rude disrespectful employee who used to be a manger in papa john but now currently a pie maker and a csr her names natalie rivera and shes giving me the worst time even over the phone ive asked to speak to her gm and she would alway hang up she works in the papa johns from allerton white planes road bronx ny


Robert King February 5, 2016 at 8:03 pm

I’m VERY upset w/ Papa Johns! I’ve been a dedicated customer 4 a VERY long time and here just recently moved. I’ve been craving Papa John’s pizza since my move, I attempted this when I 1st got here, and got shot down. I’m 2.2 miles from a store, and get told they DON’T service my area! …and I’ve gotten in touch w/ 5 more, ALL w/ in a 5mile radius, and still NOTHING!!


disturbed February 2, 2016 at 9:00 pm

i would like to inform cooperate office of the managers dress attire managers behavior and trading free food with many another restaurants. prp store the female manager ERIN wears fish net stockings and crotch-less shorts.. NICK makes out with his boyfriend in front of customers and CAMERON tells everyone employees and customers to suck his gentiles.. I was a employee at this store for a couple of months. honestly i could not take the unprofessional attitudes nor the grossness of having managers (the people we are supposed to see as role models) not wearing proper clothing.. When a female bends over I do not want to see her crotch.. I did report them to upper management but yet nothing was done about the situation.. I am sorry to have to say i also have pictures to prove this true. If those 3 people are still working the prp store next week. i feel that i have no choice but to report this to the health department for this is unhealthy for the public and ERIN having her open Orpheus not properly clothes around food is a health violation..


Loy Conn February 1, 2016 at 7:55 pm

After receiving our credit card statement, noticed that there were 3 charges we did not make. While in Mo. and Ks week after Christmas, we ordered a Papa John’s pizza delivered to our room. On our credit card there were charges made from Papa John’s in Jacksonville, Florida. #1 01206.COM 904-731-7272 for $27.20, #2 00575.COM 904-743-7272 Fla. $17.54, #3 904-276-7272 Fl $33.55. We have turned it into our credit card agency which is investigating the charges. We thought you needed to know. It makes us very unlikely to order a pizza when traveling. We were not in Fl.


EPC March 27, 2016 at 8:07 am

If you pay with cash this wouldn’t happen!


Stormi July 1, 2016 at 2:41 am

What a crappy reply I recently left papa johns for a better job because of people’s piss poor attitudes like yours…. Really if u pay in cash this wouldn’t happen I was a manager there so ur supposed to treat customers and complaints against the store with care and understanding.


Mckenzie January 31, 2016 at 9:11 pm

There was a piece of chewed up gum on my pizza that I ordered today , I won’t be a loyal customer anymore at least to that store in Colbie georgia


Mckenzie January 31, 2016 at 9:11 pm

Columbus *


John wilson January 23, 2016 at 7:18 pm

My girlfriend works for Papa Johns in North Carolina. The roads are completely ice. And their district manager is telling them if they go into a ditch it’s not his problem it don’t go on his insurance they are to stay there until 1 o’clock in the morning. This goes to show that Papa Johns don’t give a f*** about its employees. I will never eat at Papa Johns again my family will never eat at Papa Johns again and my friends will never eat at Papa Johns again. Y’all ain’t nothing but a bunch of sorry piece of s*** have fun with your f****** life and I hope your business goes f****** under


Stormi July 1, 2016 at 2:43 am

They really are a sh*t company I managed the papa johns in Fayetteville no up until last week on Yadkin they are so crooked and awful. Bright side is I work at mellow mushroom go try them out I was very surprised by how different it is


Mark young January 21, 2016 at 6:38 pm

Did you know the gm of store #1380 attacked a employee


Verna sharp January 20, 2016 at 4:56 pm

I worked for store number 1556 in amarillo texas. I loved my job. A new female manager was introduced at the beginning of january named melissa.
When i met her, by her body language and the way she talked to me i could tell right away she didnt like me. The first entire shift i worked w her i came to work, she had my job already covered n told me to work on boxes. I worked hard, NO BREAKS EVER. I go to the restroom for 35-40 seconds, when i come out theres a damn policeman, and shes got my personal belongings from my bag spread out in front of everyone there. I had NO idea what was going on. She made up a lie, said they found METH in the bathroom sometime earlier that day?!?!? I never saw it, the cop told me that he told her she can not go through my things without me present, but she waited for me to go to the restroom to pull a cop out of her a** and make an illegal scene. I was humiliated. The cop was completely embarassed. She lied to him. He was apologetic. Im disabled, i just needed the job to pay rent. Since she fired me because she made up a lie n singled me out instead of searching everyone, and there are employees up there everyone knows does meth, and her and her husband kiel buy illegal prescription opiates on papa johns property every day.
Because of what shes done, ive been evicted, lost 40 years worth of furniture clothing and memories. I have to live on the street w two cats. My life cant get any worse. Shes made other females quit, called cops on them, THERE ARE WITNESSES, she is gonna get rid of all female employees because she doesnt like them around SHE TOLD ME THIS THAT VERY NITE!! Ive never been treated so badly for doing a goid job. I dont understand how someone like her can mess peoples lives up, while shes breaking policy and TEXAS LAW. She represents papa johns. What a joke. Im a disabled homeless person. My husband beat me up n im trying to restart my life without him, and i dont know how to go on at all now. Y does she get to do this to honest hard working people, while breaking the law in front of everyone, and being high as a kite at work herself. Im disgusted. And my sorrows have only begun. I have PTSD GAD, and a brain tumor. I just needed a good job to pay my rent. She fired me for petty personal reasons. She gets to go home every nite. And now i have nothing. Hope u guys are proud of her. Shes been there a while.
Thanks for not caring at all about your policy or your employees. I know a lot of people n they all know not to patronize papa johns at all because they represent EVERYTHING WRONG W THE PLANET.
Verna sharp 806-681-****


Christina January 28, 2016 at 9:08 pm

Why don’t you sue her, and the company? Main reason deformation of character, and didn’t you call head quarters? I would have had her job. And going through personnel belongings. I would have a field day.


MARK FALLON January 19, 2016 at 11:40 am

I will NEVER buy another pizza from Papa John’s because of what happened… A few weeks ago, I received coupon(s) in the mail, which stated that during the football season–I can get the large 16″ pie for 50% off on Monday nights…I bought one– for $ 7.00 , about ( 2 ) weeks ago….$ 7.49 with the tax …. I live in Bergenfield, NJ, and the location of the Papa John’s is on Portland Avenue– just to let you know which location this was at. The guy flipping the dough made it real nice for me, and said I could get another one on Monday nites– for the same price– before the end of January, or until football season ends…. Last night, on Jan. 18th–for the MLK Holiday– I braved the ice cold weather, and froze— walking about five blocks from my house to the pizzeria…. When I got there, as cold as I was– I figured it was worth the walk to get another 16″ pie for $ 7.00. I then realized that there were completely different people operating the store this time…When I took out the coupon, these “other” people looked at the coupon and would NOT honor it !! I mentioned that the other worker a week ago on Monday said that I could get the same deal again– for $ 7.00 which is half – off the $ 14.00 price. They said FUGGEDABOUDIT!! I would have to pay $ 11.00 ! ! ! — I became mad and irate, and said to them that it’s false advertising to not honor the coupon– and I told the crew there that I would NEVER buy another Papa John’s pizza EVER AGAIN !! I can’t believe that they treated me this way, and was very annoyed !! — I walked out angry,— and I MADE S U R E that some customers that were ordering pies in the store HEARD ME ! ! ! My MOTTO IS– ” SPEAK NOW– OR FOREVER HOLD YOUR PEACE ! ! ! “


Brandy January 14, 2016 at 7:32 pm

I used to work at the Papa John’s in Granitefalls, NC until my manager Angela acted liked a child and was cussing me out to other employees. And to top it off I closed the store on a Thursday and counted my deposit 3 times in front of my driver and locked it in the safe. I came to work on The next day Friday and let the manager go home for a while and she came back ahe told me she just spent 200.00 on a new alternator for her car and let our driver fix her car in the parking lot. I didn’t work the weekend and I came in on Monday everything was good to go I closed and everything was OK. I came in in Tuesday and Angela Davis told me oh by the way your deposit from Thursday last week was 200.00 short. I told her she was crazy that I knew I counted my deposit right and entered in the system right. Needless to say I know where the money went. And just 2 weeks before that she fired a female for supposedly stealing 300.00 and then the week after that she fired a shift manager for stealing another 300.00 and then came to work and told me she just bought new furniture and it cost her 600.00 flat no taxes… Hummm I should of new from the first employees she fired she would pin it on someone to make her look good. She has the Owner so snowed and blowed he believes what ever she says. No I didn’t get fired I Quit because I will not be framed for her stealing money. She doesn’t have a clue how to run a Papa John’s and was intimidated by me because I was a manager for years and knew how to run numbers. I feel sorry for anyone who works for that thief and one day it will come back to haunt her.


Verna sharp January 20, 2016 at 5:00 pm

I was treated the same way girl. Papa johns hates female employees. I was the ony female at my store. Now there are none


Debbie Panduru January 11, 2016 at 11:40 pm

I have never in my life complained on a business like this, but the above “special” is the biggest “Bait and Switch” scam I’ve ever seen with a food business. Papa John’s has long been my go-to carry-out pizza place, so tonight I went to my nearest location at 11410 Garland Rd., Garland Rd., Dallas, TX 75218 to take advantage of the above special. I ordered a large “The Works” and before I could tell my choice for the one-topping pizza, the employee told me that it only applies to buying a large ONE-TOP pizza, then you can get another large one-top pizza for 50 cents. I said “that is not what the ad says; it says “buy a large at menu price and get a one-top large for 50 cents”. I was going to order a $17 pizza, then pay 50 cents for a 2nd one-top and I was going to order the new chocolate cookie, so they were going to make much more than if I just ordered a one-top for menu price. I mean, the ad was right above the counter and as you can see, even the pizzas displayed in the add show one of the pizzas having at least two toppings, which I pointed out to him, as did the lady in line behind me! She echoed everything I said. He then repeated his same drivel. I asked to speak to the manager and was told “she was busy”. I said “I want to speak to the manager” and he finally went and got a girl who wasn’t much older than him. I said the same thing to her and she repeated what he’d said and said she’d “had to explain that to several people”. I said that is unacceptable and I will be filing a complaint with corporate and she just said “ok” like she didn’t give a flip. I’m going to share this on my FB page and just warn all my friends not to expect Papa John’s to honor this special as it’s advertised, both in print and in picture. Needless to say, I walked out without ordering anything. It’s just another huge “Bait and Switch” scam.


Rena Patrick-Castillo January 9, 2016 at 10:36 am

Wednesday 1/6/16, I ordered the Brookie, a 3 topping pizza, and some wings. It was supposed to take 30-40 minutes to be delivered. It took an hour and a half. The driver was on the phone w/ me as he was walking through my apartments trying to find my apartment number complaining the entire time and saying he was going home. When he handed me my pizza, he didn’t even say a word then walked off. No receipt or anything. I opend the box to find that it was not my order (it also had someone else’s name and address on it) and it was soaked all the way through and not edible (due to rain even though he had an umbrella). I called the store and spoke to Eloy who said he would remake my order but it was already 10pm and I was presently in a fast food drive thru because my kids needed to eat and go to bed for school the next day so I said no and asked for a refund. He said he could not authorize that and that he would contact his supervisor. I told him I thought he said he was the manager. He said he was acting manager. Then he made a point to PROMISE Saqid (his supervisor) would call me the next morning so he could help me w/ my refund. Saqid never called. I called again later that day (Thursday) twice and no one could get hold of Saqid or the store manager so I had to call again the next day (Friday). I got hold of Sergio the store manager who was very condescending and basically called me a liar by saying Eloy didn’t work that Wednesday night and that he was the manager on duty and he didn’t hear anything about that happening. Then he said because I didn’t return the soggy pizza to the store (after 10 pm mind you) that I couldn’t get a refund. How could I have known I needed to return it anyway since Eloy did not mention that to me. And who returns food?! That’s dumb. $30 funky dollars and this franchise will not return my money to me after I was unable to feed my family because Papa Johns screwed up my order and was extremely rude. I got Saqid’s number and spoke to him explaining everything. He was polite and listened very well. He told me he would call me when he got to the store to get my card number and give me my refund. How hard was that? Really. By 8pm Saqid hadn’t called so I called him. He said he had not made it to that location yet and he would call me in a few minutes. At 8:41 Saqid called me from the store and processed my refund w/ no problem. Yet Sergio was so sure that Saqid would only offer me 50% off or a free pizza but not my refund. Sergio, Eloy, and the driver that night really need to learn how customer service works. Try putting yourselves in the customer’s shoes a**holes.
Judging by all these reviews, it seems Papa John’s doesn’t care how shi**y they are.
PAPA JOHN’S #03660 281-999-4600 / 10741 N. Freeway Houston, TX 77037


scott miller January 7, 2016 at 3:30 pm

I live in Cheyenne,WY and we ordered a pizza on 1-7-16 lg pepperoni. The driver said “lemme guess,Ruben ordered”.So I asked why and he said”because he never tips and when we deliver to his work (loaf n jug) we always give everyone free coupons except him.What these people fail to realize is the man just lost his wife and kid in an accident 2 months ago and he’s barely making ends meet ! So the next time someone doesn’t tip them hopefully they can put aside their own selfish reasons and treat them like a descent human being instead of a burden ! I understand where they are coming from because I’ve managed a pizza hut before but, that’s still no excuse to treat and talk to ANYONE like that. Thank You for your time,Sincerely,Scott Miller


Mike January 1, 2016 at 9:08 pm

I just want to express my disappointment with Papa John’s customer service team. I called about some of my Papa John’s reward points disappearing and no one cared about my concerns. I all heard from them was ” we can’t give those points back because they expired”. After I explained there is no were on the app about points expiring all they offered to me was a coupon for 50% off a pizza. What I wanted was my free pizza I earned. They then said they would send it to their Managers to review and contact me about my concerns. It took two weeks to hear from them and they didn’t even call. All they did was email a 50% off pizza coupon. I am a Manager for a customer service company and if I a concern like that to a customer I know my manager would have something for me to sign. All I want is what I earned which is a free pizza. You see these commercials talking about how great this company is but their customer service ranks up there with Comcast. Google their reviews and you will see they are horrible. Worst experience I have ever had with a customer service department. I am
Willing to bet someone reads this and sends me another coupon and never actually tries to contact me to resolve this.


Suzannaha Norman December 21, 2015 at 12:33 pm

During the Holiday season we are sending out pizzas to our customers. We have used Papa Johns on all of our orders but 1. When I went to order pizza from our Henderson Ky store the Manager “NICK” refused to help me with the 50% discount and also yelled at me. For their pizza to be so good their store managers have a terrible attitude. Remember we are the reason that your in business.


Taylor December 14, 2015 at 1:42 pm

I am disgusted by the DePere WI store. They let their employees and manager run amuck and smoke in front of the store and not wash their hands after coughing all over themselves and then make food. I’ll not be going there until the manager and orange/pink? haired cashier are replaced. They seem to be the most useless.


craig December 7, 2015 at 5:31 pm

Very disappointed in my local Papa Johns. I have tried two times since Friday to place an order and have basically been turned away. The site being down was one thing, but when I called the store I was told they we’re not delivering because they didnt have a driver. Then I called back today because I couldn’t order online and was told once again that they could not deliver because an oven was down. Been forced to order from a lesser quality pizza shop. Looks like I will be taking a long pizza break…


Sophia December 6, 2015 at 8:28 pm

I ordered food earlier. My son was not home at time. I put his chicken fingers and fries on counter. 2 hours later he went to eat. There was sauce all over the chicken and the fries!! I called store, told the girl who answered phone. She said manager no replace because more than a few minutes!! So if you don’t inspect your food ASAP!!! I talked to manager who said no he could not afford the food costs….

I will not order from papa johns again. I am posting to Facebook, Twitter and asking all whom I work with at oak wood hospital to boycott papa johns!!! The food is not edible. We didn’t ask for sauce to be poured on it!!!


Sophia December 6, 2015 at 8:37 pm

Why does my comment need moderation!! It’s true call store ask the,!!!


D Maine December 9, 2015 at 3:17 pm

I worked at Papa johns before and they do not sell chicken tenders or fries. They sell wings tho


TaQuilla December 1, 2015 at 3:14 pm

Hello I love papa johns pizza however due to a new location being placed at Easton in Columbus Ohio I can not get delivery to my address I have signed up for their daily emails taken surveys and everything and I am highly upset that now I can get it delivered to my address. There are currently THREE papa John locations close to where I stay yet they made it a rule that they completely skip my area which is the northern lights area. Please change this and fast. I will unsubscribe from every single list that I receive from your website and also make it clear that the my neighborhood is always looked over because more people of COLOR stay in my area than people of no color. And honestly how it is NOW set up that is exactly what it looks like.


Adrian DeLaFuente King November 30, 2015 at 11:35 pm

Tonight at 9:47 we called to order a couple of pizzas including your new one, the young Lady Jennifer kept speaking over me and wouldn’t allow me to get my order across then asked me where I lived tell me yes they deliver to us but then says to hold and then came back to say won’t deliver here after 5 pm and hung up! I called back to speak to a Manager young lady says hold then another lady picked up says this is Jennifer asked what position she held says Acting Manager ( the same lady that picked up the original call) I informed her of what transpired then with an ugly attitude says yes they don’t deliver here after 5 pm and hung up on me again! What do people need to do or where to get Papa Johns pizza here in Houston! I said am taking this to extremes and I am! Unreal!


dave popejoy November 15, 2015 at 1:06 pm

Logansport, IN papa johns on hold and never came back to pick up. Seems employees do not care. Will be sure to make customers aware thru social media. To many pizza delivery to be treated like crap and the way papa john corp. Responds, I’m sure they don’t care either.


z November 11, 2015 at 3:24 am

I was recently fired from the Papa Johns on Spring Garden Rd in Greensboro, NC for a supposed bad attitude. I did not receive a write up or anything warning me that my attitude was unacceptable, it was basically a boot out the door. I was singled out for not having my shirt tucked in when I arrived and didn’t even have a chance to run to the bathroom and fix it. The GM James Osbourne aka Nate Osbourne had been finding reasons to pick at me ever since he arrived as the new gm. When your store has cockroaches running around it, your inventory is always off and the dish area smells like a toilet, I think something like a employee’s shirt not being tucked in should be the last of your worries, especially when his girlfriend who is also a Papa John’s employee is walking around in PJ’s with her shirt untucked, which I pointed out to him. He had employees with hats backward, other without their shirts tucked in and also with full beards which he had also gotten on me about (although mine was a light beard). And as far as your district people go they’re not much better either, the district manager Jeff Gorr came in with no hat yelling at people for the same thing, if you ask me this hypocrisy is unacceptable. I know that if this was my pizza place all of this would be unacceptable as I believe that everyone should be treated equal regardless of relation to management. Also I believe that a place that sells food should not be infested with insects and should be treat properly, which would of required halt of operations to properly fumigate the building. Granted that problem has been solved however with the mismanagement that has happened since James Osbourne took over as GM of the Spring Garden store I expect shortcuts to remain to be used and service not to be at the quality that John Schnatter preaches about in the countless ads and mission statements. Although I don’t expect to see any action taken, I just wanted to express my concern about this certain Papa John’s location.


Quentin Dulaney November 9, 2015 at 10:58 am

I used to work for this company until I got into a wreck while on the job. The manager at my store in North Carolina was great, he worked with me and helped how he could. When I left the company I found out that because of my accident, which wasn’t my fault, that my insurance company was going to drop my collision coverage because I was using my vehicle as a work vehicle. Understandable, but they told me the way to fix it was to have papa johns send a fax to the stating that I no longer worked for the company. Easy enough right? Wrong, dealing with corporate has been a nightmare. It’s been almost 3 months now that I have been dealing with them trying to gwt this fixed. At first I was told that they had all the information they needed and would be in contact with my insurance company soon. I got a letter in the mail from my insurance with my bill, it was what it has always been. No mention of collision not being on there, no warning of it coming off. My last letter I got was from my bank, saying that if I did not have collision on my plan before it renewed that they would repo my car. Now trying to get a hold of anyone in papa johns corporate is impossible. They direct me to lines that are dead, I get sent straight to the voicemail of people who do not call back, I get hung up on. This is the worst company I have ever worked for in my life. They say they care about their people but all they want is money. I can promise that if this is not fixed and my car is taken away because of negligence on papa johns part, I will be in contact with an attorney.


TaQuilla December 1, 2015 at 3:20 pm

I say sir them get a attorney and take them to court. It seems like when you TRY to be nice to these people they step all over you but once you pull the big guns out then they wanna play nice


Juliana Sandiford November 8, 2015 at 3:46 pm

The manager at the Papa John’s located on Stanley Ave in Brooklyn, store 3 2936 provided horrible service. I placed an order at 1:35 pm and at 3:44 pm my order has not yet arrived. I complained few times since he stated that they were on the driver was on his way many times but to no avail. I then told the manager I would not be offering from them again any more and he said okay which is unbecoming of a manager. He needs to be on the unemployment line.


Ja November 3, 2015 at 10:26 pm

Papa Johns customer service on 22nd Broadway is horrible and unprofessional. They talk to ghetto to and rude like they have no manners and wanna say sorry when they mess up on your order. Then lie bout doing an employee doing something when they didn’t then turn around and say I can credit you 50% percent off on you a new order…now what makes you think o wanna order a new order I think not cause yaw should’ve messed up my first order. This is nonsense and very unprofessional now I gotta 3-5/days to get my money back on my card that’s crazy cause not only did I not get my pizzas and chicken but I have to wait to get my money so I lost on both ends papa johns on 22nd Broadway sucks and needs more professional people in there and not ghetto people…sad just smh


Jerry Holland November 3, 2015 at 5:54 am

I was doing a call in order for 3 medium 3 topping pizzas cause I was having problems online. So I did a take out older call. The first gentleman was being rude and wasn’t even listening. So he got the manger, he got on the phone and same thing. I spoke up and told him my order. He said that I was wrong on my promo so I changed my older up. Got off the phone seen I was right on the promo called back let the gentleman know they were rude and cancelled my order. This was Salem VA store. My number 540 494 7718


Kellie November 1, 2015 at 5:28 pm

the customer service at Papa Johns is by far the worst!!! They don’t care if they screw your order up, they’re rude when you are trying to tell them what happened or they just hang up and you. This happened to me today. I drive to Papa Johns to speak with a manager and the girl told me she just walked out and quit and she was the only one to take too. I asked for the general manager or district manager and she told me there wasn’t one. I then asked for the corporate offices phone number she told me to look it up myself! Needles to say I will never go back but most of all I will leave a negative comment everywhere I can and I’ll be calling the BBB


Yvonne Stikeleather October 24, 2015 at 2:08 pm

Since when do you have to ask for napkins/paper plates with a delivered order. When our pizza was delivered to our business for the staff. There were no condiments or napkins/plates to eat our pizza with. When I asked the delivery guy about the items he said and I quote ” You have to order that”…Really, I replied and he commented “Really” and left…

Seriously??? Customer Service, an EPIC failure!!!


Jamie October 23, 2015 at 8:59 pm

Every time we’ve ordered pizza since we moved to Tacoma you guys screwed it up, tonight I finally called to complain. The manager was very condescending and they make it like the customer is wrong offering no solutions. Unfortunately Papa John’s is one of the only places that orders to where we live. Super disappointed and super disappointed with the store. Honestly it was waste of money. Super disappointed that this is how you treat customers.


Arthur Camacho October 15, 2015 at 3:16 pm

Ever since the comment that the price of pizza would have to go up because of ACA, I have never ever ordered pizza from Papa Johns. I’am sick of corporate greed on the backs of their employees and Papa is a prime example of this . Just disgusting


Chris Desiderato October 12, 2015 at 12:19 am

I sent a complaint about the papa johns in Bethel Park Pa. 15102 last week stateing the miss treatment of my 16 year old daughter. I spoke to the store owner Cheema. He was respectful at the time however this Sunday 10 11. 15 Cheema the owner Matt the manager and Kennan the assist. Manager were waiting for her. Cornered her . Kennan yelling… Matt did stick up for her some but the worst was the owner Chema said ” why did you have to have your mommy fight your battles” and it went on and on until my daughter said well if I’m not wanted do u want me to leave and the just sat there snearing at her.She is a minor and 16 that is why I stepped in. I told her to stick it out now I feel sick that I sent her to the wolves. How is it that 3 adults would corner 16 year old girl. Other workers watched this and texted her later how they felt so bad about how awful she was treated.what kind of monsters are these people.I have been a Radiologic Tech working in hospitals and clinics for 30 years. I know all about needing to get along with your supiriors. There is no excuse for their behavior. It’s shameful! A child being verbally assaulted by these 3 and come home crying.she showed up for her shift and they humiliated her into leaving because I sent a letter to corporate . To top it all off the owner Cheema told me he would be descreat and check into it. He ended up the worst telling all they managers who told all the employees. My original complaint was about being told she was “f-ing stupid” and yelled at because she asked why they didn’t share the tips.The story is longer but these are the main fact. Verbal abuse was the main problem and forced out for telling. Chris Desiderato 412 334 XXXX. Pittsburgh Pa 15102


Chuck Smith October 6, 2015 at 4:20 am

Oct. 3, 2015 I ordered three lg pizzas and a cheese stick, I was told that would be $55.00. I told them I had a coupon that is stuck to the box and the man told me to bring my coupon and they would take care of it when I got there. They didn’t take care of it. The manager told me it was already in the computer and there was nothing he could do. If I didn’t have 8 starving people waiting on me I would have told them to keep the pizza and went somewhere else. This was at store # 2638 in Kingsport, TN. I will never, ever, ever go back to that or any Papa Jerkass pizza ever again. And so far I have 23 people who said they would never go back. The manager of the week was such a smartass, and just walked off while I was talking to him. This was not the first problem with papa johns but I can garadamntee it will be the last.



Susanne Fanelli October 3, 2015 at 1:29 pm

We have continuously used Papa Johns, in Newnan, GA for 10 years or more. It went from pretty good to awful. Not sure if you have switched brands for your tomato sauce cheese and your toppings. I know that you will never be like New York pizza but you are so far behind them now. We will be looking for another pizza place in town especially the one that just opened recently which I heard is very similar to NY pizza. The sad thing is when I can compare your pizza with QT , theirs is much better.


Theresa October 1, 2015 at 9:13 pm

I ordered my pizza online and it stated that it would be ready for pick up in 15-20 minutes. We went to pick it up 30 minutes later, and was rudely told that it would be at least 10 min. My daughter and I went to the business next door and shopped around for ten minutes, came back and sat in the chairs and waited another 10-15 minutes. I went to ask how much longer it would be and was then yelled at, by the manager! I then tried to ask for a refund and he said, “what do you want me to do, throw the pizza in the trash?” He then stated that “he was the only person there working”, however there were two additional employees cooking the pizzas for the 25 minutes that I was there. I again requested a refund and he stated, “Refund your money?” I asked when the general manager would be in and he said “ya, i’ll give you his number”, which he never did. Another employee came to the counter and stated that our pizza and brownie was ready, however the breadsticks were not. I told her that it would be fine if they could just refund the money for the items not received. The manager again starts saying rude comments to me, and I asked him to please restrain from talking to me, as an employee with good customer service was now helping me. I asked for his name and he responds by asking me my name. I tell him my name and he states that he is going to call the police! Are you serious? A manager that is yelling at me, refused to give me a refund, refused to tell me his name, and now he is going to call the police. Ok! This whole time my hands are shaking, due to being so upset and so is the female employee. She continued being kind and apologetic for her manager’s behavior. She then requested that he give me a full refund and for me to take the pizza free of charge and the entire time he was yelling in the background at me. The manager finally voided the order and literally threw the receipt at me to sign. This is the worst experience that I have ever had, and this is the type of management that is running this establishment? I video taped the entire thing and he was aware of this, so how would I have been treated if the camera was off? Not to mention, I had my ten year old daughter with me! None of this is okay, It’s absolutely ridiculous. This type of behavior I would except to see in a prison, not a pizza establishment, and by the MANAGER?!? The female told me his name, Wayne Wheats. The female employee, should be commended on keeping a positive attitude and rectifying the situation that the manager caused. In my opinion, they have it backwards. She should be the manager and Wayne should be unemployed!


Robin Thompson Shaffner October 1, 2015 at 10:51 am

On September 30th at 5:53 p.m. I ordered online for the first time. I’m not in the habit of ordering Papa Johns but my daughter school was having open house and they were handing out flyers stating if you order Papa Johns online and use the code I’m glad you’ll get a free pizza. So that’s what I did. I was not impressed with the online ordering process at all. It took a long time to finally get my order done one reason is because they decided to do there troubleshooting or whatever if they do once a week maintenance I guess right in the middle of my ordering. And then they say that I didn’t exist after I already created an account. And then whenever I did place my order I applied my code and never got my free pizza. I was told that it was only going to take 32 minutes for my order to be delivered it took more than an hour. When I did order I made sure that I put for my pizza to be well done. When we got our pizzas they were not well done it was very soggy and had to be eaten with a fork. I wasted $45.66 on nasty pizza. Again I am NOT impressed with the whole Papa Johns experience.


cedric Hart September 24, 2015 at 7:47 am

I work for Papa John in Waco Tx #4334
This company is the worst company I ever worked for the pay sucks I work a year for this company bust my ass for this company so it was time to get a raise it took about a year an three months to get one an I tell u its was a 10cents raise what the hell is that when papa John made 426 million as of March 2015 an plus I have over 25 yrs experience so sad this company. U can got on TV an pay so called football players millions to a ad but y’all don’t take care of ur employees.I think Papa John need to understand that we as people need to be paid fairly bit as we all know all Cooperation are cheap they all about th em self. Then we have a Operation Manger of papa John that has been arrest for murder an he still works for this company how lame is that but they want hire fellons well Mr Papa John u need alot of soul searching an take care of ur employee’s.


Jennifer September 21, 2015 at 4:11 pm

Id like to bring it to anyones attn that 1. The store in brenham tx is ran so awful. I was making literally 4$ an hr. And never compensated for my hard work. 2. Noone ever bothered giving most the employees a w2. 3. There are no signs posted about wages or first aid or child labor laws as required. I waited 3 weeks for my pay to be compensated and im still waiting. I also noticed that there are boxes of old credit card recipets in a back office. This is bs. Im a single mom trying t
To better my life. Not get screwed over. What kind of joke is this?


Kiarra September 19, 2015 at 10:37 am

I’m from Dallas and the S Lancaster rd store #4515 is one of the rudest places I could go the employees are loud and ghetto, they even serve out dated food, now this I heard coming from one of the young lady’s who worked there running around talking about the expired Italian sausage, when the manager realized that I heard her, the manager tried to clear things up, as if the meat was in the wrong box, ive had problems before with my food from this papa johns don’t get me wrong papa johns has the best pizza but when you have these new business owners who knows nothing about the pizza industry doesn’t even know how to manage a restaurant, just makes you want to keep ordering from pizza hut and dominos where the better ingredients are.


shawna September 18, 2015 at 9:40 pm

I called to place an order and first each store I called doesn’t deliver to my I was bounced around for 15 minutes then our order was taken by the rudest little a**hole EVER!! Just to wait over an hour for our food and we had to go pick it up!!!!! The store that delivers is 15minutes away in downtown West Palm Beach. To he’ll with papa johns!


Jo Elefante September 18, 2015 at 2:33 pm

My comment is concerning the availability of gluten free pizza. All other major pizza chains now have gluten free pizza available. I order a lot of pizza for many church functions and I need to go to your competitor for my request for the gluten free pizzas.
Please make it easier for me and make available a gluten free papa john pizza. Just order 50 pizzas today for a church event in honor of Pope Francis. I ordered from your store located at 185 Eagleview Blvd. Exton pa. Our church just loves your employees at that store. They are always very helpful and courteous. They all get gold stars. Thanks in advance for your help.


Leslie Palermo September 17, 2015 at 1:29 am

Order #0059 Chatsworth store. I am so up set that I called to tell management that my pizza was burned. He was angry and was threatening. I’m so angry. He refused to give me his name. This is not over!


Justin September 15, 2015 at 1:25 am

I made a mistake ordering online, selecting a large instead of an extra large. Wasn’t able to get a hold of the local store after five minutes, so I called the 1800 number. The 1800 number wasn’t able to change my order, but they were able to transfer me to the local store. Upon explaining my issue to the rep, they told me they couldn’t change it in the system, but happily delivered the extra large at no additional cost.

The pizza was frigging delicious.

9/10, because I had to use the 1800 number. Both reps were professional above their pay grade. Delivery was prompt, and driver was pleasant.


Tameka Scott September 14, 2015 at 7:48 pm


I am absolutely disgusted with the fact that I was misleaded into believing that Papa Johns was a reputable company that honored their word and valued their customers. I purchased a box of pizza for my family using the promo code “winning” that was sent to my email. The ONLY reason I purchased the pizza was because of the special after being persuaded by my 13 year old daughter who, “thought it was a great deal”.

Well I ordered the pizza, only to find out that I did NOT earn 25 points as promised but rather 3 points, which I noticed prior to paying. So I drove to the location where It was being made and asked the employee why I only received 3 points and she told me that they don’t handle online specials. She proceeded to write down the customer service number down for me and told me to call. I immediately called, prior to paying. After explaining my issue to your representative, he looked up my account and then he assured me that once I paid for the pizza I would receive the points the next business day. But I would have to call back in the next business day to redeem the points. Well, I paid for the pizza and now your customer service representative is telling me that I don’t get to redeem the points because I already used the promo code winning 2 weeks ago and it only available for a one time use per email account and that I should’ve registered a 2nd email in order to redeem points. I asked her where does it state that and she replied in the terms and conditions. I read the terms and conditions and NO, it does NOT say that!!!

This is complete bullshit!!! I feel used and taken advantages of and I feel like Papa Johns and its representatives purposely lied to me just to get my money. I WILL NEVER EAT AT PAPA JOHNS AGAIN!!!!!! Horrible, just horrible!!!!! This is how you treat your loyal customers, really???

Tammy Scott


nick August 28, 2015 at 11:32 pm

I just recently reapplied with papa johns as a delivery driver and was told i Was not rehireable because i quit without notice…which is a lie. My first car when i worked there broke down due to a transmission going out and about 2-3 weeks later i started driving again with a car i got off an auction lot and it ended up breaking down and i told them when the car broke down i wouldnt be back because of the 2nd car breaking down….first car was a ford contour the second was a Honda civic.either Im being lied to or your policies on rehires is not a fair system.i asked for my personal info back upon beinh told i Wasnt being hired and she said it was gone….i would like my driving record back in my possession due to having my personal inFo being stolen before else where…thanks. i applied in fairbanks Alaska at the college rd store


Sean August 11, 2015 at 3:40 pm

As I wrote to your customer service center 8/7/2015, I spent over 30 minutes trying to place an order on your new website to no avail. I had to call your customer service number to figure out why, I get a rude agent tell me the new website has a few bugs in it and that what was causing the issues and gave me the old website to place my order. Here is part of what I got back from your customer service center today “You first want to make sure the box next to Schedule Plan Ahead Order is unchecked.” As I said both to the rude agent on the phone and in my email complaint whether the box was checked or not I kept getting an error stating “invalid time specified”. I don’t appreciate your customer service department deflecting the issue back on me as one that doing something in error. As I replied to the customer service department this whole experience has left such a bad taste with me that I will not be ordering from your company again. There are plenty of other pizza places around that I can order from for me to have to put up with this blasé attitude from your customer service department.


Lionel valdez August 2, 2015 at 2:27 pm

So let me get this straight. I order from you guys who are located 3.3 miles from me. They swipe my card and than call me back 2 minutes later and say they can’t deliver. Also telling me that it takes 3-5 business days to refund the money back in our account. So I ask to speak with a manager “Jordan” who refused to give me his last name. They guy had no solution to any of my concerns. We are customers. Take care of us and your business will thrive. How do you not deliver somewhere 3.3 miles from you? Seriously what is your limit? I will never order from this place ever again. Our dealership buys 50+ boxes every Saturday and that just went right out the window. Dominos delivered with no problem and they are almost 5 miles away a. (469) 665-7272
Dallas, TX <=== stay away from this store. Horrible service leaves a bad taste in my mouth.


Kristy Jensen July 19, 2015 at 1:10 am

First of all, I am not one to complain. I am just really shocked at what just happened with my delivery order from Papa John’s Capital Highway location in Portland. I placed an order to be delivered and was told 30-40 minutes. After an hour, I called to see if it was still coming. I was told yes and it would be here in 5 minutes. I left $$ with my 17 year old and walked down to the market by the front desk to get drinks. I charged the drinks to my room and confirmed my room # and name with the front desk attendant. I went back to my room. The pizza hadn’t been delivered yet. No big deal. We continued to wait. One of my kids is asleep by now. After 2 hours I called again. I got a different person this time. I was actually impressed with the girl I got on the phone. She was happy to track my order down. Then a man got on the phone and tried telling me my pizza came and he was told there was no such room # or name at the hotel. He confirmed he had the right name and room #. He offered to give me my order for free but it would take another hour to get it to me. That would have been 3 hours from the time the original order was placed. What I am uncomfortable with is the fact he said there was no room # or name at my hotel when I had just been at the front desk. He confirmed with me he had the correct info. We have been on the road all day. We were going to try something new but went with Papa John’s because we know they are good and have never had an experience like this before. We ended up getting room service.


Dwain A. Crump July 17, 2015 at 10:32 am

As a former employee of Papa Johns, let me first start by saying the franchise located in the Northland area of Morse Rd. In Columbus, Ohio is one of the worst ran restaurants i have ever worked. Food contamination, employees are non-professional and including managers. The backend of the site is nasty and unkept. Trash everywhere. I would highly recommend that anyone who choose to order pizza from this location to think highly before doing so.


Leonard McMinn July 16, 2015 at 2:41 pm

I had to take a few days to calm down before getting ahold of anyone. My wife and I have 3 children 2 of which are on the autistic spectrum. So when we do get to order pizza, which is not very often with our finances we would love it to be delivered in a timely manner, by someone who does not act like they are stoned.
We are a Christian family and not only was the guy who delivered our food not all there, but he had forgotten our pop and tried to convince my wife that he would just pay her for it because he did not feel like driving back with it. I called the store and the girl who answered seemed lost and had to ask the manager what to do? Then said it would be delivered.
In the meantime we ate what they called was the pizza, it was cold and tasted like cardboard. But we where hungry and did not feel like waiting for replacements (45 minutes again). The pop took about 45 min to get us as it was after calling back! And then the driver drove up on our grass and parked? We live in a Town home community not that that should matter, he should not be parking on anyone’s grass! We got no compensation, nothing. It was the worst service ever.
We went to Pizza Hut the next day, they messed up on something minor but at least they compensated us $5.00 and they did not have to.
I want to know what happen to PaPa Johns quality? I have the receipt info etc because it was all ordered online. If you are interested just get ahold of me.

God Bless
Leonard McMinn


Andrew King July 8, 2015 at 3:19 pm

Let me start by saying I have been a customer here in the past without problems, but this completely blew me away and I will never eat here again. Needing a delivery, I called with my order. The very first thing I asked them was to check and see if they delivered to where I was (in the Hualapai Mountains). They ASSURED me that the address I gave them, they could deliver too. I order 3 Large Pizzas, cheesy bread, a 2 liter bottle of soda and cinnasticks. Told that the order would be there in 30-40 minutes. Okay. An hour went by, and no delivery. I called. I was told that they could NOT deliver to me and they had been trying to reach me. Um, no missed calls on my phone people. I proceeded to argue with them as to why they didn’t let me know this in advance and they stated that they were sorry, but no delivery. Fine. Told them I would be there soon. I go down the mountain and all the way in to Kingman to pick up the order instead. When I got there, they stated that the entire order had been thrown out…they didn’t think I would actually come and get it. WTH????? While they refunded me my money (paid with a credit card), it was the fact that they told me they would deliver it and then said they wouldn’t AND that I was coming to get the order and they THREW IT OUT. What I haven’t mentioned in any of this is how rudely I was treated throughout this entire ordeal. I was treated as if I had done something wrong, that the entire thing was my fault. I haven’t been treated this badly in ANY restaurant establishment EVER. And I will NEVER give them the chance to do it again. I intend to post this bad review on every available venue on the internet that I can. Customer service is becoming a rarity and I, for one, intend to try to put a stop to it. Enough.


Latoya July 7, 2015 at 3:10 pm

I placed an order on line for my children because I am at work and cannot leave to get them food. I called in to confirm my order was received and the lady who answered the phone said she could not have my order delivered because I would not be there with the card, My co-workers sent pizza to my family while I was in the hospital and they were no where near my home so I knew that was not the entire truth. She refused to give me management’s names. She said she didn’t want to get anyone in trouble, She told me her GM was in church and that he would not be able to speak to me. My order was completed and paid for with a tip, and I should have been advised more clearly in the ordering process that I would have to be present. Even if you offered me my order now I would not accept it and you will not have to worry about me having anything good to say about your organization. Finally, the person on the line told me that she was the manager on Duty, her name is Nicole Jones and the GM that refused to speak with me is Anotnio Mendoza. i am not sure that I believe any of that since she was so hesitant to provide names initially. Also your website was very difficult to use in getting this submitted. My order number was 361281118


Jim Fowler June 29, 2015 at 11:10 am

(originally e-mailed to “Customer Service” who forwarded it to store manager, who called and denied everything (stupid policy) . PJ’s lack of response and lack of concern, forces me to cancel my account and start going to elswhere. )

June 15, 2015
I waited to send this email because I wanted to clam down before I
explained my experience…

Papa John’s Pizza has been my favorite for years. I was sad when the
first store on Palm Beach Blvd. in Fort Myers closed quite a few years ago.
Fortunately, a new store opened at Morris Shores Plaza a few years later.

I was one of the first to visit the new store and even received a Free PJ
T shirt, which entitled me to a free 2 liter soda when I purchased a pizza.
I stopped wearing it to the store after a year because I didn’t want to take
an unfair advantage.

I established an “on-line” account a couple of years ago. The quality of pizza deteriorated (skimpy toppings, messed up orders, etc.). The managers had
ZERO aptitude for dealing with and interacting with customers, including me.
I finally cancelled my on-line account and started going to Domino’s. The end result
of that was fewer and fewer pizza’s from anybody.

My wife and I were discussing what to have for dinner and we both decided to
go back to your Morris Shores Plaza store on Palm Beach Blvd. in Fort Myers, FL.
Surly after a year there would be new management… so I set up a new Papa John’s
account and ordered on-line (order details provided below)… then drove to the store.

I entered the store and walked to the counter. No one was in sight, the oven was turned off and the lights at the front of the store were off. I waited a few minutes, then
yelled “Hello” a couple of times. A young man lounging on a reclining office chair
swiveled around just enough to look out of the back office and waved his hand… but
continued to talk on the telephone for another 5 or 6 minutes.

An outside delivery man arrived, walked past me, went to a computer access point and started punching in data. Almost as an after thought, he turned toward me and asked,
“is anyone helping you?”. I responded “No”. He turned back toward the unit and
continued to input data. I was about to leave when the guy in the back hung up the phone and walked toward the counter. “Name?” I answered, “Jim Fowler”.

He picked up a pizza box that had been laying on the table, handed it to me and
said, “Ten Sixty”. There was no effort to apologize for the wait or the inconvenience.
He handed me the change from $11, turned and started talking to the delivery driver.

I opened the lid and mentioned that my order was half extra-cheese and half peperoni,
green pepper and mild sausage, but only a barely over a third of the pizza had more than cheese. He explained that when the pizza gets hot the ingredients slide and
the only way to prevent complaints was to limit ingredients other than cheese. I am
70 years old and that was NOT the first Papa John’s Pizza I have ordered in my
life time.

I discovered (on my first bite) that the sausage was NOT MILD, but too spicy to eat.
I had to pick off the sausage pieces before I could eat any pizza.

It saddens me that NO ONE in your organization has the responsibility to check on
your franchisee owners and the quality (LACK OF) that they accept in untrained employees that are supposed to Manage a store… and the absolute disrespect that
is shown to Papa John customers. I hate to say it… BUT, you would be much better off
CLOSING that store (based on the length of time the situation has existed).

It seems obvious that no one involved with that store gives a damn about the
Papa John name or Quality of product. I won’t write again because it is EXTREMELY
UNLIKELY that I will ever order from that location again. I will, however… continue to
enjoy Papa John’s Pizza when I am on vacation or in another town… where people
take pride in what they are doing.


Jim Fowler

Please find below the details of your order:
Customer ID: 58282224
Online Order Number: 356755937
Order Type: Carryout


Michael Gregory June 28, 2015 at 9:01 pm

Wow where do i start. First of all Martha at store #1977 in san diego ca is rude as hell. I just ordered this pizza over an hour ago and the pizza had not arrived being irritated cause my child was hungry i called asking where my pizza was. She said it had already been sent out, i then said okay where is it then bu the time it get here it will be cold. She assured me it was on the way. As i asked for a manager i was hung up on, i then called back and Martha answers again as i said i was hung up on she then tell me the pizza had came back awhile ago cause no one answered the door or phone number. 1 no one knocked on my door trust me i was in the living room, i also went out side 3 times to smoke a And never even seen the driver. 2 i then ask for a manager and Martha tell me she is the manager of the store. 3 I then ask her for her manager’s name and if i could speak with them she insisted she was the only manager. So i said then who do you report to and she said Jason but refused to give a last name for her or her manager. I then asked for a number to contact the superseded manager and was given a fake number. I will be contacting the office tomorrow morning.


rob emmanual June 22, 2015 at 5:23 pm

Jupiter Fl store off dixie has the rudest people ever!!! Pizza had black things in it and James the manager rude when I call back allong with Shawn driver!!


Danny June 14, 2015 at 8:59 pm

Every time I order from the Charlestown Rd store they never get my order right the last time the manager said he was sorry and they were busy. I say that’s is when you should be on your toes. My friends say order Pizza Hut but I like papa johns but one more time and I’m done! But with papa johns I save money on the tip! lol


Al Matteo June 3, 2015 at 12:25 pm

Russellville Alabama store using
out dated products and selling it
to the customers. papa johns corp
needs to do something about this


Ron May 31, 2015 at 10:27 pm

WoW! Second time I have gotten pizza from this place and let me tell you they are THE WORST of THE WORST. The ass manager (Oh I am sorry I think he meant he was the Ast. Manager) I let him know of an allergy I have and that I did not like the peppers. Randolph said that he would not put any in the box. Instead of not putting any in the box he put TWO in the box. I paid for DOUBLE EXTRA CHEESE and DOUBLE PINEAPPLES and when we got the “Extra Large” pizzas the one that did not have any PEPPERS in the box did not even look like it had regular cheese nor pineapple. So when I called the Ass Manger he told me I could wait just like anyone else and it would be 30 mins. Then a different driver came with the replacement pizzas and I asked if he was sure that the manger made sure they did not come in contact with the allergy item and he said the Randolph made them from the start to the finish. I commented that he sure did not follow through with the peppers, this idiot threw the receipts in my face and told me to “F-Off” (but he cursed with my 11 year daughter standing right beside me) he proceeded to tell me that he was Randolph and I could suck his “D” and not to order from them again because he did not need our kind of business. Well I am going to see what Mr. Schnatter has to say about his employees acting out like this.


Collin Francis May 24, 2015 at 10:38 pm

I’m never ordering from papa johns ever again. I ordered at exactly 8:50 from Papa Johns in Mount Sterling Kentucky. It is currently 10:36, and still no pizza. I tried to call them to make sure they didn’t forget. And they refuse to talk to me. And automatically put me on hold no matter what I say. They refuse to listen to me. So at this point I’m ordering from Pizza Hut. Maybe they’ll deliver my pizza.


anna May 24, 2015 at 2:06 pm

I worked for papa John’s in niles illinois for 3 weeks before getting into it with my assistant manager Ashley. Plenty of construction in our area so as a delivery driver with orders on 2 different sides of the grid, Ashley consultant harassed me to get the orders delivered and tried to treat me on phone. Then she accused me of being high I told her to drug test me nothing would make me happier. Ah but no such thing. Then it’s all family at this location but I ask to get a friend in and they said they don’t hire family or friends yet this whole franchise is all family. Half are on cocaine pills and marijuana but the innocent delivery driver gets in trouble. Then I ended up in hospital with my asthmatic daughter and Ashley threatened me to pick up her calls, #1 I’m not on clock #2 you don’t own me. How dare her. Erick ten store owner really needs to clean out this store if he wants to keep any employees!!!!!


Nik May 22, 2015 at 11:58 pm

I submitted an online order using a 50% off coupon code. The code was applied to my cart but when i submitted the order, it was removed. I called in to the store, spoke with an associate who voided the transaction and said he would text me a copy of my receipt. He did not text it so i called in again the next day to enquire. I spoke with Djuan(sp). i gave him my email address several times. I had to repeat it for him so many times, spelling it and using it in a sentence. It got to the point where I felt he was making fun of me and the issue i was having. After the last time i repeated it he just said got it and hung up on me. I called back because i did not think he would in fact email me a copy of my reciept showing that my order was voided or if he got it at all. When i called back i spoke with Jon Smith and he said he was an area mgr for 3 locations and Djuan’s boss. I told him his mgr had just hung up on me and Mr Smith did not seem to care in the least. His tone was patronizing and he had no concern that I had been charged $46.88 for an order that was supposed to be $23.××. He made no effort to offer any coupon or discount on any future order nor did he apologize for his employee’s rude behavior. I cant believe that this is acceptable conduct for Papa John’s management staff and a representation of your brand. I had a very unpleasant experience and neither mgr I interacted with made an effort to turn it around and make it a better one. Thank you for your time.


Laci Lashbrook May 19, 2015 at 11:50 am

I am fighting tooth and nail to get my money back from this company. It has been 5 days, and I just keep getting told I have not given it enough time. The money was taken out of my account, with no credit on there for a refund. I will be going down there when the General Manager is there WITH my account statement for rather a refund, or pizza. I need corporate to contact me on this matter ASAP. 270316****


Jason Barnett May 19, 2015 at 1:08 am

I work at the Corbin store as a delivery driver, and last Thursday night I was robbed by gun point. Luckily, all they took was the money I was carrying, and not my life. When I returned to the store and told the manager, he immediately called the owner, Daniel Patterson. Mr. Patterson said to call the police and make a report, then call the general manager and have him come straight in. Not once was the question of my physical condition or my health asked by Mr. Patterson. I guess the safety of the employees isn’t a very high priority. Once the police and the general manager arrived, and the report was finished, I was informed by the general manager, Jason Bible, that I am to be held responsible for the amount of $132.00 of papa John’s money that was stolen. How is this legal? I am talking with an attorney today to find out exactly this should be handeled. I have never worked for an employer who is this cruel and UN appreciative of there employees. The very people that are the heart and soul of the company itself.


Christine May 24, 2015 at 12:55 pm

That’s shameful!! I hope that you find resolution to this horrible experience and will not be held to the money you were robbed of. I’m sure Mr. Bible’s (how ironic of a name) position that you are to be aware and alert of your surroundings, etc; however, I don’t see how such a weak position can hold up considering they dispatched you to the store where the incident happened. They should hold a moral and legal obligation to vet the areas drivers are sent to for this exact reason. Best of luck in finding a different job soon for a company that has a higher regard for your well-being…


tony May 29, 2015 at 3:14 pm

As a driver myself papa johns policy and state that a driver must make drops after every return and is not allowed to carry more than $15 so not only did you put us all in danger I can that much money is now the robbers know they can get that much money from us but you also put the store and yourself at risk if I was your manager I would have fired you on the spot no questions asked


Barbara July 14, 2015 at 5:45 pm

I’m with Tony here. Sorry, but you put yourself at risk. I work at a Papa Johns Franchise. We are required to drop our cash after every delivery. We are not allowed to collect that much cash from a single order. I check every order before I leave the shop to make sure I’m not going to collect a large cash amount. If it is a large order I refuse to deliver it and have them pay with credit card instead. We are allowed to carry only a very small amount of cash for this very reason. However, they cannot legally make you pay that amount back if you were robbed. Sue them and they’ll settle. The franchisee is at fault, not Papa John’s Corporate.


Shannon Harris May 8, 2015 at 7:41 pm

I was a employee at papa John’s in bridgewater VA and my boss and management was very rude to me and mean and my boss wouldn’t do anything to help on top of that they had me work a week while sick cause I was the only closer and my boss wouldn’t take over my shift while I was contagious so I felt wrong delivering to family’s when my boss sat and did nothing


Shannon Harris May 8, 2015 at 7:39 pm

I was a employee at papa John’s in bridgewater VA and my boss and management and my boss wouldn’t do anything to help on top of that they had me work a week while sick cause I was the only closer and my boss wouldn’t take over my shift while I was contagious so I felt wrong delivering to family’s when my boss sat and did nothing


gina April 20, 2015 at 12:40 pm

I am highly disappointed. There is a coupon that is only valid today april 20 and it is not working. Called about it and they said its not in the system and they will give a call 4 to 5 days, which is ridiculous since the coupon will then be expired. Having a coupon advertised and not working is false advertisement and thats a crime. And for this false advertisement they will lose many customers today.


Eric April 17, 2015 at 11:08 pm

I was a current employee for papa johns in Corsicana when I was let go because I got into with another co worker who was trying to tell me what to do while the manager just sat there and did nothing about it


Jason April 17, 2015 at 9:14 pm

Wow, all I can say is wow, the service was terrible…… we ordered pizza they said 30 to 40 minutes, over n hour goes by a female driver showed up grumpy and high off her azz, she smelled like weed n when I called management there response was our employees are drug free
.. so I get a druggy delivering to my house, management lying to me , papa johns on ceder bluff Tennessee gave you all a bad rep… embarrassing. .. I now know that papa johns don’t care who works for them as long as people deliver pizza…. drug addiction is a shame but to hire them is even worse


Blair D April 12, 2015 at 7:48 am

I called the Papa John’s here in Decatur (columbia dr) Georgia to place a order for delivery around 9:00pm Saturday (April 11th). Whichever gentleman (I was told his name is Bill Hersey) who answered the phone asked if he could place me on hold. I agreed, but little did I know that I would be on hold for almost 30 mins (27mins exactly). I understand that things may be busy but that is no excuse to have a customer on hold for that length of time. I then asked to speak to the manager, which a woman by the name of Jamiesha stated that she was the current store manager. She said that she was out doing deliveries, so I’m still confused on who was actually responsible for the store. She really didn’t seem to be much of a help. No one ever apologized for having me on hold that long nor did I get an explanation as to why the hold time was that long. I was then told that my wait time for a pizza would be anywhere from one and a half to atwo hour wait. THAT IS JUST CRAZY! This was by far the worst customer service experience I’ve ever had and I certainly will not be choosing this or any other Papa John’s for my pizza needs. I will be due to tell all my friends and family about this as well. I hope you all can get things under control for any future customers you may have.


Latecia April 11, 2015 at 10:48 pm

I have lived in the same neighborhood for 7 years , 2 years ago I started getting prank deliveries to my home from your company. I have called your managers at the Fuqua location in texas and asked them to take my address down and if they see it come through, not to deliver to it. They tell me there’s nothing they can do. Are you serious? ???!!! This has been going on for 2 years! !!!!
The local police department recommended I write you first to have you tag my address or at least make it mandatory for them to call my cell phone number if an order is placed before delivery.
The police and I agree that there’s something you all can do to stop this. The pranks are being done from a personal computer but they give a fake name, number but use my address. They say cash on delivery. Tonight’s delivery guy was so mad that i didn’t order the pizza banged on my door and sat in front of my house for 10 minutes in his car. I had to call the Fuqua location to ask a manager to make him leave.
Hopefully this note reaches someone who will do something about it. I’m seriously tired and seeking legal counsel on this.


Becca Abrams April 11, 2015 at 11:13 am

So I ordered a pizza last night at 10 for carryout they said itd be ready at 1115 for carryout. Ok so I wait and end up there at 1115 to find they dont except carryout order after 10. They kept the money from my charge card and told me they couldnt do anything. So this morning corporate office calls my phone. So I am like ok so I try calling back five minutes later and the office is called. Id love to know what happened and id love my money back.
Rebecca Abrams


christian medina April 4, 2015 at 10:44 pm

I had called to place my order for pizza’s, they had tolled me that the price was 1 pizza for 11.99. I had said i would call back after to be sure of how many pizza’s i wanted for sure. After i had called back they had tolled me a totaly diffrent price. Which was 1 pizza for 16.99, i had tolled them that they just tolled me a diffrent price. They were being very rude about the situation, And cousing me to have to ask for the manager. When i was talking to the manager -stacey: in caldwell idaho- i had informed her in the situation, and she was making me feel as if i was the lyer she was also being very rude and was making the situation an even bigger problem. In my opinion they could have dealed this a little more better, and truly they have lost a customer-which is bad for your business- if they keep acting like this with other customers then this may be a big decrease in salory.
Thank you for your time,
Good bye
*** Cleveland Blvd, Caldwell, ID 83605


Joyce V Smith April 3, 2015 at 5:37 pm

I ordered a pizza twice from the Papa Johns store nearest to my residence. I did this twice. The third time I called the girl taking my order said they didn’t deliver to my area. I said, well I’ve ordered twice in the last month and you did. A young man came to the phone and said delivering to my address was a mistake and it took 2 trips to realize that we were just outside the delivery area. So, I was disappointed and figured that was that. About 3 weeks later a group of us was sitting in the lobby when one of your delivery guys came in with a stack of of pizzas. (We live in a retirement center.) He said they did deliver here and to call them back. The same young man was here the following day and a week later. 2 days I called again, but was told again Papa Johns doesn’t deliver to Good Shepard. I asked for the manager and after I explained why I was upset, he said ‘we used to go to Good Shepard, but we had an incident there so stopped delivering. He would not say what the incident t was. We are all over 62 so I can’t imagine what bothered a delivery person so much he would quit the route. Pizza Hut is getting our business now, but we prefer PJ’s!
Can you have someone look into this and let me know what is going on? Thanks so much!

Joyce Smith
Good Shepard Retirement Center
* Aldersgate Road, Apt *
Little Rock, AR
Little Rock, AR


Lacolby March 26, 2015 at 11:06 pm

I’m complaining about the Papa Johns in Atlanta GA on Metropolitan. I don’t know the address but the zip code is 30315. I called and placed an order March 26, 2015 at 9:33 p.m and I was told it would be 45 minutes but 10:45 p.m came around and my food never showed up. I called to see where it was and was told it should arrive soon and 11:00 p.m came and still no food. My food was $36.17 so I called back and cancel my order Now I have to wait 7-10 business days tp get my money back. I’m really upset that I waited all this time and still didn’t receive any food.


LC March 23, 2015 at 11:23 am

Papa John’s employees extremely unsafe drivers for their Queen Anne Rd location in Teaneck NJ. I have just come from speaking with the manager and driver and I am furious at their blatant disregard for safety and safe driving practices. this driver has almost hit my car and my husband;s car on numerous occasions. there are many children and pets on our block and it’s just a matter of time before someone gets run down by one of Papa John’s drivers.

this isn’t the first complaint I have made to corporate (ignored) about this location. our quiet neighborhood has been ruined by this franchise moving in. they have their 18 wheelers make deliveries and block our one way street so no one is able to get home. the police have to come and direct traffic around the trucks and we can’t enter our street for up to 30 minutes while they rudely deliver the not made from scratch items to this horrible store.

everyone on our block is fed up with this establishment. they need to be shut down.

they clearly


lisa bruce March 19, 2015 at 4:36 pm

Horrible experience since all the good workers are leaving st ann mo .no one there took customer complaint serious or would solve the problem was given phone number who did not help either .on line should be available in the store with coupon code, but they would not fix it disappointed mad .and will tell others


lisa bruce March 19, 2015 at 4:42 pm

It was march 18 around 800 or so. If u reply to my e mail i wii give u the 45 minute problem we had on the phone unbelievable, not acceptable at all.


casper March 17, 2015 at 11:34 am

I can not believe that papa johns in west plains hire people that have no driver licence and smokes pot all day and smell like pot wen they deliver my pizza


James March 16, 2015 at 4:27 pm

Good Afternoon,
I am disappointed to see all of the complaints listed on “YELP” about your Las Vegas, Nevada location at 1010 E. Desert Inn Road. I am one of the many customers who paid for a pizza and was disappointed. We followed proper protocol, even spoke with “John”, the store manager. I’ll spare you the details of the three seperate calls over a 3 week span of time. If you’re interested in him and/or that store location, see YELP.

As a result, we will NEVER order from a Papa John’s. Ever.


Mr. & Mrs. Kurschner March 15, 2015 at 11:33 pm

My husband and I rarely order from Papa johns but on this particular evening (3/15/15 Willow Grove 10:15 pm) we decided to fulfill our craving. A few minutes before our pizza arrived we remembered “The garlic sauce!” and knew we had made the right decision in ordering. Upon arrival we noticed that there was only one garlic sauce (per usual) and asked our delivery girl if she carried extra in her car. She said she did not and quickly assured us that she would be right back with more. We insisted she did not worry about it seeing that the store was closing shortly, it was a Sunday night and extra garlic sauce or lack there of would not prevent us from enjoying our pizza. We carried on with our Sunday night TV shows when 15 minutes later we heard a knock on the door. My husband and I were very pleasantly surprised to see our same delivery girl with 3 extra garlic sauce ramekins. She insisted she had one last delivery not far from us and it was no problem for her to drop of the extra sauce. My husband had to spend the next few moments convincing her to take an extra $2.00 tip (for she went above and beyond her call of duty for customer service not for an extra buck). This employee was extremely friendly and really made our night. Papa Johns is very luck to have her on their team. We will be ordering more often thanks to her!


Veda Reshell Frank February 23, 2015 at 12:20 pm

Again, my name is Veda. I have a complaint about your store in Killeen, Texas. Manager Hector. I was picking up my pizza last night around7:30pm . When the young lady putting a pizza on the done rack pushed the box to far and it fell into the trash and on the floor. She said out loud, permission to rebake? Hector goes around, picks up the pizza and he just straighten the pizza back into shape and puts it back up to send out! I said, Hector are you really going to send that pizza to someone? It fell in the trash then to the floor. I even told him that I was going to contact the main office. He still sent that pizza out and doing so. He has not only lost me as a guess but I will share with all my friends at Fort Hood. He said. OK? And walked away. You guys have to. Have to! Deal with people like that. We pay good money for your pizza and I have never gotten a bad pizza. I don’t want to find another pizza place. Papa Johns is my pizza place. Here’s hoping you retrain Hector.???? Or just leave him.


Step UP ! March 7, 2015 at 9:35 am

Wow, that’s truly disgusting and dangerous ! Did you get a reply from this company yet? If not, I will avoid them like the plague and share the word.


Kasey sherlock February 20, 2015 at 11:58 pm

We ordered from papa johns in greenfield Indiana and we have still not got our pizza its 11:56 pm and we ordered our pizza at 10:44 pm we’ve called and complained about the wait and all the manager has to say is we are sorry there’s nothing we can do we are doing the best that we can… This is unacceptable we shouldn’t have had to wait over a hour for our pizza!!! Horrid horrid service!!! We will be calling corporate in the morning!!!!


Lacolby March 26, 2015 at 11:08 pm

Crazy I had the same problem with the Papa Johns down here in Atlanta


Kerri February 20, 2015 at 6:07 pm

I am very disappointed in your manager at the papa Johns on Lebanon Road in Hermitage store #96. The weather is bad (snow, ice and freezing rain) and they do not care about the safety of their employees. They are sending them out on routes and that is a safety issue. People are not replaceable. The manager does not care about them or their way of transportation. All he cares about is the money and his bonus. I am sorry but this makes me angry.


Jack Kelly February 3, 2015 at 11:01 pm

I ordered one pizza online. I wash charged for 2 at the tune of $43.00. I seen the mistake on my bank account, and I called, and Craig, the incompetent, rude night supervisor, told me that, in order to deliver just one pizza, they would need to charge me for a third??? In fear that he may do something to my food, and understanding that Mr. Craig’s incompetence and aggressive nature, I said just deliver what you have, wanting to speak to the manager at a later date, as I had company and did not want to hear from craig how 2+1 = 1…

BTW, Craig is RUDE, unprofessional, and hangs up on customers!

So far I have called 3 times… Left 3 msgs for Mr. Alberto, who must think my money, and there mistake, is not a priority!

Zack gave him the message when I called back the third time, and even called him, yet Mr. Alberto did not return the call nor did anyone else. Great business practice

I WAS RIPPED OFF and Alberto will not even return my call for 3 days!

Zack, has been the only competent, professional, curious, person that I have spoken to there, but he has no authority…

So we just have to wait on Alberto, who DOES NOT RETURN CALLS x 3 days running!!!

I guess my time is no concern for a big shot pizza manager like Alberto!

Little does he know that I have a company with 30 employee’s who will NOT be getting pizza from this store on Pizza Fridays, EVER!

I would VERY much appreciate to speak to someone about this I want my money back, for the pizza that was forced on me, and to know that someone actually cares about a customer and your brand.

Thanking you,
Jack Kelly


Andrea February 3, 2015 at 4:34 pm

I feel Papa Johns need to evaluate their store mangers. Being most are young and immature they treat the staff unfair, which I feel reflect the staff ability to give the outstanding customer services PJ advertise to have. Your store in the Katy area at North Fry, specifically. I think just being a top selling pizza chain is not enough. The treatment of your employees should be just as important.


scott February 25, 2015 at 7:13 pm

I totally agree with this my wife works for papa johns and they treat th ere people horribly and pay terrible pay they do not care about there people only money and them selfs I hope you see this papa jon and make a change because seems like it’s more then just my wife’s location


Evan M Gatter February 3, 2015 at 2:55 pm

I was currently a driver at papa johns in 68005. I had been fired because it was Super Bowl Sunday and here in Nebraska we got a lot of snow. I had called my general manager, Jeremy a few hours before my shift letting him know my car is stuck and I’m trying my best to get it out. After trying for 20 or 30 minutes, I couldn’t get it out. So I had called Jeremy my GM back, to let him know that my car was still stuck, and if I can’t get in, would other arrangements be made. He then proceded to tell me that it’s mandatory for everyone to work Super Bowl Sunday, and then told me to “get that car unstuck and here by 3 or you’re fiired”. Keeping in mind Im going to school full time, I live with my girlfriend and I had to make ends meet WHILE I was working there. I then told him, I guess you don’t care at all about my girlfriend and I, he then hung up on me. I tried calling the corporates 8884427272 but just got transferred and transferred like no one felt like dealing with it. I’m not going to address my issue 10 times when they’re just going to transfer me to the next person that will be preferred to “help me out” hah. I want to know your policy regarding how id gotten fired. Otherwise I’m taking to court.


Yakita Richardson January 30, 2015 at 11:56 pm

I can honestly say that the Papa John’s in our area at 7832 Crowley Rd, Ft. Worth, Tx, won’t be getting anymore of my families business after one of their drivers damn near made me run into the back of another car because he stepped on the gas so I couldn’t get over in the lane. After I managed to make it without harming anyone, I saw that he was actually returning to work. So when I made the right turn at the light I made another turn straight into the parking lot to go and complain about his driving. The manager wasn’t too happy considering the idiot came in laughing about it and tried to stand there and argue with me while defending his actions. If this is the type of employee you have driving around delivering our pizzas Papa Johns you have a fucked up view on how customer service should go. If he had made me hit him or caused and accident in another manner what would your story be when the news came out. Playing behind the wheel of a car is not appropriate. What if I had my kids with me. I had plenty of time to get over with no problems but James seemed to think that staying in front just to ultimately stop and turn, was more important. NEVER will we order from this location or do business with you people again. There are too many people dying due to traffic accidents today and tonight could have been another one.


Stephanie Canar January 28, 2015 at 6:43 pm

I can promise you that after my experience today, I will not be doing any future business with any Papa John’s. I have never been spoken to so rudely in any establishment. The manager on duty would be fired if she was my employee or at the very least demoted with a lot of customer service training which Becky is seriously lacking in LaGrange. I am DONE. I will be taking my business elsewhere.


Jason Hester January 23, 2015 at 8:53 pm

I am ,in my 13th year of running stores for fortune 500 company.One of three chains and in my life,ive never spoke to four people and never got,great customer service and if a mistake was made,it never got made the same way on the secound complaint.Store 58 is rude and I wld like to buy five pizzas for the kids at church to show your company ,that morals and values are still in a town of poverty.Your store mngmt is rude,doesnt mirror the community and I beg you to check out Jason L. Hester,and my local and national out reach to poverty and to Masonic charity.Not all your customers are crooks or idiots and if your company feels that way about Anderson Indiana.Please call ,Mayors office and leave.We need people who know people and at least care.I will order the Pizzas for the First Church of Nazarene but after that ,my bussiness is done and I pray things get better for your staff.Ive revamped stores for years.I know were the rubber meets the road.Jason L. Hester F@AM


Mark January 20, 2015 at 1:15 pm

Apparently you believe in self-preservation for your corporation as you allowed the employee who was forced to defend herself to keep her job, yet you deny the right to self-preservation to your employees by refusing to change the asinine no-gun policy. The right to bear arms (i.e. the right to self-preservation) is inaleinable. If you cannot understand that and if you continue to refuse to fix your policy, then many Americans who do understand it will imply refuse to buy your product.


Alan Wakefield January 19, 2015 at 2:51 am

In the movie, Forrest Gump, when young Forrest first met Jennie, the love of his life, they were on the school bus and Jennie watched as the other boys bullied Forrest. She finally offered him a seat next to her but before he sat down Jennie asked him, “Are you stupid?” Forrest’s famous answer, “Mama says, stupid is as stupid does,” took me a couple years to fully comprehend. Actually very simple, stupid people do stupid things! The pizza delivery business is notoriously dangerous, The stupid policy setters at Papa Johns would not place their own lives in danger for the paltry money they pay their delivery drivers but they allow their high priced lawyers to set policy to protect them from some imagined liability instead of placing their highest priority on the lives of their drivers. And in that process Papa Johns violates one of their employee’s most precious Rights, the God-given Right of self defense. Thank God that young woman had the means of self defense.


gary gacek January 16, 2015 at 9:32 pm

You advertise. Gluten free. Pizza yet none around. 43713 or 22002


gary gacek January 16, 2015 at 9:30 pm

Maybe problem with pappa johns is cesspool he has to hire from a degenerate society. No morals. No values. No respect. No education. What do you expect.


Dick Looby January 16, 2015 at 12:32 pm

Buying a pizza tonight. Read a Fox News article about an employee shooting a robber and the support you are giving her. Good work John……


Robert Gatto January 15, 2015 at 4:02 pm

Dear Papa Johns,
I don’t know the young lady that was involved in that robbery/self defense situation nor do I even live in Georgia but I just wanted to say thank you for not firing her. I understand you have policy in place prohibiting the carrying of fire arms, however I am pleased with you decision to keep her employment intact with your company and even offering her counseling. I feel that was just good business on your part and shows you care about your employees as well as your customers. Thanks again and God Bless


shavon martin January 7, 2015 at 11:26 am

I’m in the hospital an ordered a online order 2 large pizzas one for my myself an one for my husband.. He ate his no problems due to my meds from sugery ,I woke up later to eat mine. I found a long hair on my called with no satisfaction.. I call again this morning an offered to send him a picture of it, I onlybatr two slices an he offered me only half off ,I told him I wasn’t happy with that I went to sleep hungry.. the manager on duty was rude an told me he guess they can waste their gas to bring me my food at the hospital an if he gave me a free pizza he bet that would make me happy ..I felt disrespected an talk to unprofessional


Tonya January 4, 2015 at 10:17 pm

Call for a delivery from Papa John’s Pizza driver delivered the wrong pizza ask for half jalapeno on it they put jalapenos all over it and we were so hungry that we ate some of the pizza just scrape the jalapenos off everyone doesn’t eat jalapenos that’s why we got have jalapenos.Call them to tell them they gave us the wrong pizza they want the other pizza back and it has to be 5 slices on it. She forgot I was on the phone I stay on hold for 30 min before she came back to the phone that’s ridiculous to keep someone on hold that long she said she was taking orders that’s not true she forgot about me on the phone.


Ray Garcia December 28, 2014 at 11:57 am

I wasn’t even at that freaken pizza place and had one of their delivery drivers speed out of their store parking lot on to the road that takes you to the city road cutting me off yelling angrily at me through his closed car window. This happened at the store in Pueblo West, CO on 12/26/14 at approx. 11AM. After this incident, I’ll never buy a freaken thing from that place.


Adam December 21, 2014 at 7:30 pm

We ordered a pizza 2 hours ago, my girlfriend called a half hour ago they said it was on its way. 10 minutes ago she called they put her on hold. 5 minutes ago they just hung up on her. Beaver falls pa papa johns. Terrible service and employees. Never call another papa johns again


Adam December 21, 2014 at 7:35 pm

Thank god for real pizza places like locally owned pizza joes. These big pizza chains won’t last cause all they care about is a dollar and not quality food


Miller January 2, 2015 at 11:46 pm

The manager Zack hung up on me and was very rude because I complain that they made me and the kids wait an hour to tell me that they could not deliver to my neighborhood, which is on the same block. Beaver Falls Papa Johns suck!!!


kris December 17, 2014 at 8:31 pm

The manager at store 649 called me a liar and was very rude and inconsiderate. They made my pie wrong and tried to refuse to place it. The boy said his name was Ricky, he also made me wait an hour for the replacement, and come down to the store. This kid is a young punk and needs to go to a customer service course. My family and I will no longer eat from papa johns


spider(shawn hadley) December 7, 2014 at 9:13 pm

Its been almost 3 weeks and no response on the service I received…. Does anyone give a Damn what there customers think out here… This was pretty damn bad of papa johns to pull this stunt on a customer…I’m sure you already have what I’m referring to here,Sent my complaint twice already and nothing…I’m not gonna let this issue sit there and die I would like something out of this thanks…so much


darrell December 1, 2014 at 7:12 pm

I use to be a loyal papa johns customer but no more and will never order from them again every time the pizza is cold and at least and hour late i have submitted complaint to the store manager and to corporate and nothing gets fixed. store number 823 in riverdale ga
DO NOT order from the terrible store


Jasmine November 20, 2014 at 11:01 pm

It has come to my understanding that there has been the same situation happening all across the nation as it is in Fort Wayne Indiana, Where papa johns stands behind their sadistic employees against their loyal customers every single day.When’s things going to change where customers are given the satisfaction that they are guaranteed by the corporate office. We make valid complaints and are ignored. The new times are among us its time for this company to step up and honor their word or step out and let a real company show u how its done professionally. Please contact me as well as all these other people back to address these issues that your company has forced us to deal with. We as customers are what makes the business. Thank you.


thomas best November 17, 2014 at 3:39 am

Im an employee at the papa johns in Fayetteville Arkansas off of maple and college and this is redeculious im about to loose my house and my car because we are not getting paid on time I have worked really hard and even been patient about the situation and now im about to be homless where and when is the money coming I dont find it fair that I would come in on time every time and even work on my days off just to have to wait on what is mine


mike November 13, 2014 at 11:51 pm

Store 1460 in Colorado Springs, CO is run by the worst GM in the industry, he yells at his employees and customers, he is a drunk, he smokes weed, and harasses his employees after hours and on their days off and threatens their jobs when they have done nothing wrong. This is bullshit and something needs to be done ASAP!!


rg November 13, 2014 at 9:14 am

papa johns in london ky owned by charles zoellers, big lawyer, steals the delivery charges from the workers, and the town, and theyalso steal delivery charges in corbin, ky and crossville i think is the name, maybe tn.


Elizabeth Law November 9, 2014 at 5:34 pm

I was robber by one of your delivery drivers. She put her own tip in and charged me more. I called the store to complain and was told I must have forgot about the tip. I know for a fact that we didnt give a tip. And no one contacted me back like I was told they would. I had to call my local police department and them go down there and she admitted to forgery and was arrested. I call back to the store and they refunded me my money but they still charged me for a order I thought they would give me for that. They should have given me a what I wanted on the house for hiring theifs. I would like to have someone call me asap thank you.


David November 1, 2014 at 6:24 pm

Worst Pizza League City Texas has to offer. Email me and I’ll send pictures of the burnt pizza. GENERAL MANAGER has a bad attitude.


Keshia spears November 1, 2014 at 5:15 pm

I am an employee at papa john’s in chicago illinois downtown and I’m currently working there my car broke down in the suburbs in Sauk village illinois and when I called in to let the manager know my car had broke and I won’t make it to work and if I do make it that I would be extra late she told me that if I call off that I’m quitting and I would like to speak to someone in the corporate office because that is unprofessional what am I suppose to do if my car broke down that is something I can not control and the way that my manager lexis Cunningham handle things is so unprofessional I come to work and do what I have to do I have never been disrespectful to my co workers or managers and I would like the same but I don’t get it and that is something that an employee should experience in her workplace so if you guys can contact me back as soon as possible I would appreciate it thanks and have a blessed weekend


Dr. Minnie L. Reynolds October 23, 2014 at 4:41 pm

I am a regular Papa John’s Pizza customer, ordering pizza and wings least 3 to four times weekly. I want to know if your stores could start including salads. I order pizza after a busy day and have to go out to pick up a salad. This is not good. Could you consider my request? Having salads will be very helpful.
Please let me hear from you. For my suggestion, you can send me a coupon for an extra large sausage pizza. Thanks for your actions.


Trevor October 8, 2014 at 3:34 pm

If a pizza is round why does it come in a square box?


Laura October 8, 2014 at 12:02 am

I witnessed the general manager in Canon City Colorado yell and cursed at one of her employees. I called corporate twice to let them know how unprofessional the GM was and something needs to be done about the situation. Corporate never returned my phone calls! Not only is the GM unprofessional, so is corporate for not returning phone calls. I would like to see the CEO actually read and take action to all of the complaints corporate receives.


Veronica October 7, 2014 at 11:57 am

this store has no customer service, and corporate office does not respond to complaints.
delivery driver harassed my 13yr and 11yr for a tip upon arrival. scared them tremendously all over a tip, if I didn’t leave one when I ordered because website says two dollar delivery charge applied why would I give another two dollars when I can pick up but if you offer delivery I will use it. this happened in the summer, sometime around June/July and still have not received a response from anyone at Pappa John’s, what would JJ Watt do if he knew????May I should send this to him…


juanita smith October 4, 2014 at 10:47 pm

I would like for someone from corporate to call me I made order at 81 pm call to check on it no where in the system drove up there manager was very rude an snotty. His name is Johnathan restaurant 3338 I order from you guys on regular basic but I move and this issue shall be resolve BC I can order pizza hut better customer service is greatly appreciated


Scott November 30, 2014 at 1:49 pm

They delevery charge is not a tip for the driver. We as drivers only make about 4-5 bucks an hour plus tips. When you don’t give a tip it is costing us to work there. I also thought the charge went to the driver until I started working at PJ. Also if you order online or on the phone the recordings tell you that. Still doesn’t excuse the driver for doing what he did. He should have said thank you and you have a great day.


Mad Veteran October 4, 2014 at 9:40 pm

Orders on line from Newnan, Ga, Temple Avenue…. waited an hour and called. They said it would be right here. The driver pulled up and immediately backed out. I called the store and the guy (Sam) said they don’t deliver to my street anymore but he would have the driver come back. Sam called right back and says the driver said he just dropped it off. … wrong no pizza here. Sam asked me to drive to the store. So after 1 hour and 30 minutes with no pizza I have to waste my gas and go to the store. OK so I go. I get there and am told an Asian man signed for my pizza and it had been delivered(I paid with my debit card on line) . So I politely said no I don’t have any pizzas and I am not Asian as you can see so can I just get a refund. The nasty rude b&%#! manager walks over and hands me a piece of paper to sign and tells me I have to call my financial institution if I want to dispute the charge or I have to wait 5 days for it to be refunded back into my account. At this point I lost all of my military bearing and went off! These people wanted to call the cops on me because they could not do their jobs. She wanted to make me more pizza but it would be another 45 minutes. NO THANK YOU!!!! As I am leaving this hell hole my daughter calls and says the pizza guy just came back with our pizza. I went back in and offered to pay for the pizzas and the nasty b!#&* says no you just got free pizza but we will no longer deliver to you! As if I would want you to, so I politely told her that she was a nasty human being and stood right there in her face and called corporate office on her. While I was on the phone with corporate she told me to get out of her store or she would call the police on me. I smiled and let the lady on the phone record her rants. Doubt they will do anything but Papa John’s really sucks.


ken90004 October 3, 2014 at 10:23 pm

It really is a shame. Papa Johns used to be a great place to get great pizza. The pizza is still good, but they have given up on quality service. It just isn’t worth the hassle anymore. This is just a great explain how an owner has lost touch with his dream. And if they are so inclined, I would be happy to explain in detail where you can put your free one topping pizza.


Ed Charite September 26, 2014 at 1:00 pm



Ed Charite September 26, 2014 at 12:58 pm


Store #3342 (1065 Columbia Dr., Decatur, GA 30034)

I placed an online order (#305851923) on 9/25/14 at 9:58pm, for delivery and with an estimated ready time of 94-104 minutes. After waiting for an hour and half, I called that store at 11:24pm and inquire about my order and a gentleman answered the phone and looked up my order and stated that my order was just sent out for delivery and in route.
I again called back several times (10 X back to back) from 11:42pm- 11:55pm, but no answer. I then called back on 9/26/14 at 12:02am, from a different phone number and the same gentlemen that I spoke with earlier answered the phone and stated that the store was current closed for business, so explained to him that I still haven’t received my order and he then up the phone on me. I then immediately called back and store employee in the store answered the phone and hold it, but made no sound, but I heard music playing in the background and people giggling, so I asked to speak to a manager on duty and then they again hung up the phone. I then called back again and the store employee would answer the phone and quickly hang up the phone. This occurred 8 consecutive times.
On 9/26/14 @ 12:05am, I then called the Papa John’s Customer Support Rep (# 1-877-547-7272) and filed a complaint against store, for the lack of customer service and to refund my money. The representative (Julie) tried to call the store (#3342), so she could get to the bottom of the incident, but the store also did not answer their phone. The representative (Julie) stated that she could not refund my money, but will file a complaint and some will be calling me in 3-5 business days. Not acceptable, because my $15.00 was not taken out of my account in 3-5 business days and I did not receive the service and product I paid for. On 9/26/14 at 10:15pm, called and spoke with Store Manager (Courtney) about situation and he rudely brushed incident off and stated that I’ve already contact corperate, so they’ll handle it. Again another opportunity missed, to show class and great customer service. I’m so disappointed.
I’ve been a proud customer of Papa John’s Pizza, for many years and never have I had to file any complaint or received this type of customer service before. This incident is a black-eye to the overall Papa John’s Pizza organization.


I need this situation resolved, my money refunded and employee reprimanded.

Ed Charite #770- 685-xxxx


paula wells September 22, 2014 at 12:59 pm

Papa John’s…I just finished watching the video of animal cruelty (Leprino Foods in New Mexico) and that was pure evil. Anyone who can do what they did…is a sick individual. I hope they don’t have any children because I can only imagine…how they treat them. And I don’t believe for a second that Leprino Foods cares how the animals are treated…as long as they are making money. With all the animal cruelty that has been caught on tape in the last several years…you would think they would have surprise visits. Myself, I would of installed cameras that would be monitored 24 hours a day. I believe anyone who worked there knew what was going on, and even if they didn’t like it…they knew not to say anything because they would loose their job. Leprino Foods…only said what people wanted to hear. And they will be more careful when they hire employees…so that people can’t video anything. Myself, I would drop Leprino Foods and find another company that doesn’t tolerate animal cruelty. So from now on I will no longer purchase a pizza or anything else from you.


stacy harris September 22, 2014 at 8:47 am

I’m sorry to report negativety but, one of your employers he stated his name was scott @ your 28 bypass new location-had a very negative attiuted and body langage on9-21-14 at around 3:30pm-as my great-grand-son was counting out his money-from his bank to buy a ppizza,we left your pizza store because we felt very intimadated and went somewhere else.


Sam Simko September 17, 2014 at 5:40 pm

I just watched the animal cruelty segment on TV in Detroit Michigan and wanted you to know we will not be ordering any of your products until we see something saying that you’ve addressed your animal cruelty problems with your suppliers


Rachael September 14, 2014 at 3:21 am

Paul too Dan,Pizza your talking about here which isn’t free ? Unless I’m missing some great deal . I don’t take time to look at this kind of stuff,but I had a bad experience and was looking to complain because it was just a bad ordeal.I was so sick at Paul’s reaction to Dan that I just idk couldn’t let it go.This is to me a awful thing to say to anyone Paul I find it sad you must be a very angry man and lucky too because you obviously haven’t had the misfortune of hard times.You said ignorant people too dumb and lazy to get themselves out of the hole they are in & they are not owed anything! These people such as yourself have obviously had a bad experience with a pizza which they paid for just like you and I. Let me say I unfortunately was like you at one time.I am a very smart some say beautiful lady 40 with 3 children all in high school Proud Mom! I’ve been humbled to say the least found out some time back I’m very ill I’ve lost my home my car my job and some other things too.Im not lazy dumb nor ignorant and what lil money I have sure as heck can’t be wasted! I’m going to pray That this hate and ignorance you have in your heart be eased as I’m sure you must be wore out from carrying it around.Oh my gosh over pizza whew I’m going to go now as I feel the need to check my blood pressure and take some Tylenol.


Dewayne September 9, 2014 at 9:43 am

In Rochester we waited 35 minutes to be told they will no longer sale pork.I will no longer go to any papa John’s until they fix this problem


Jeremy September 8, 2014 at 11:26 am

Working for Papa Johns in Hernando Mississippi was a nightmare. The GM treated her workers like dogs, cursed us out, made her worker work off the clock having the clock out to save her labor, doing deliveries so she could make tip money. I didn’t get paid my delivery fee 2 nights in a row. One night, I should of walked with $61 in tips and only walked with $37, the next night, he son was in charged, the credit card on the computer was different from what I had. Her son said he would find it and figure it out. If I would give him everything, I would of walked with $1. He wanted all my tip money. The next night, the which was 9/7/14 the Gm of the store was yelling and every other word mouth was either the “f” or cuse word saying I owed her son $16 dollars. After 4 hours of trying to talk to her, she told me to get my “f***Ing a** off out of her restaurant. I wanted my fees for the 23 deliveries I took the past 2 days. When I took the topper off my truck, it flew back hitting me in my nose and breaking it in front of the Gm. I called my wife to bring check book, cut a personal check to her son and she continued to cuse me in front on customers and my wife. I have tried to call the cooperate office and gotten a run around. I would like someone to call me or e-mail before I go to the Mississippi labor board on this issue and I would like all the money I am owed. No one deserves to be treated this way and I no this is not Papa Johns way of running things.


sick to my stomach September 6, 2014 at 9:42 pm

Ordered pizza from location on toepperwein rd. San Antonio tx. After waiting 40 min got the pizza and took a couple bites and found a mans arm hair or hair from somewhere on my pizza. Called the store and gotnput on hold for 5min. Hung up and called back told them not to put me on hold and asked to get me a manager. She offered another pizza but I would have to wait another 35min. I have hungry children. Manager did not seem sincere at all. I asked for my money back. What a disappointment. NEVER WILL I ORDER FROM THEM AGAIN!!! CUSTOMER SERVICE IS AWFUL..


disgusted September 6, 2014 at 9:39 pm

Ordered pizza from location on toepperwein rd. San Antonio tx. After waiting 40 min got the pizza and took a couple bites and found a mans arm hair or hair from somewhere on my pizza. Called the store and gotnput on hold for 5min. Hung up and called back told them not to put me on hold and asked to get me a manager. She offered another pizza but I would have to wait another 35min. I have hungry children. Manager did not seem sincere at all. I asked for my money back. What a disappointment. NEVER WILL I ORDER FROM THEM AGAIN!!! CUSTOMER SERVICE IS AWFUL..


Forest September 5, 2014 at 10:28 pm

I ordered my pizza at 6:30 from the 817 Washington avenue SE. I called at 7:30 to check on the status of my order and was told that the driver had arrived and called my cell phone my cell phone. However there were no missed calls on my phone and I called my phone from anoher number to make sure that my phone was working properly. So it is my belief that the driver had the wrong #. I was told by Josie the manager on site at the time, that my pizza would be sent back out to me and they were preparing to remake them and get them out to me ASAP. So I called back again at 830 when my pizza still has not arrived and was told the same thing that the driver had called and there was no answer. and was tohat they would just simply give me a credit for the next time around. I live in a building with a doorman and if the pizza delivery man would have simply walk up to the entrance way he would have been let in by the doorman. When I expressed my frustration to Jsie the “manager” and that I no longer wanted the pizza she hung up on me. I called back and asked for her name I was put on hold while she made up her mind to give it to me. Why did the driver return twice without calling in to the shop to see if they could try to reach me? Why did Josi hang up on me? Why did the driver never approach the entry way of the building?


matthew September 4, 2014 at 11:37 pm

They serve expired food. I’m an employee for two stores and they change dates and sell expired food.


Chezza Ferman August 29, 2014 at 10:43 pm

Well the time is 10:36 at night right now and i ordered my first pizza at 7 oclocl. It came to me wrong so i called the store and they said they would bring me another one at a 3.50$ delivery fee. My husband got on and eventually they say there would be no charge but the wait would be another hour and a half. So i wated that hour and a half and called again. They said my order left tge store eight minutes ago. So i waited and i waited until it was a little over two hours that had past. I called back and the manager said his driver told him they had came. Mind you im in my living room where the front door is about seven feet from the couch ive been on waiting waiting waiting. He said it would be redileverd but that was about thirty minutes ago. Im starting to think ill never get the pizza tonight and that they already know this. Its very disappointing that to know that once you pay for service it still means absolutely nothing.


Cassandra Fosse August 27, 2014 at 11:37 pm

I recently had a major issue in your Sellersburg, IN location. I ordered a pizza online and when I received the pizza it was incorrect. I ordered half pepporoni/bacon and half cheese. I am a vegetarian and I do not eat meat. I called the store immedatly to fix the error. When I called, the general manager argued that I was the one at fault, because I did the on line order wrong. And she was not going to do anything about it. She argued for 10 minutes that it was my fault the pizza was incorrect. I asked if she could redo the order the correct way, she said no, they were closed and she wouldn’t do anything because it is not the owners policy to redo the pizzas if they are incorrect online. I asked to speak to her supervisor or to be given a phone number. She refused and told me she was not allowed to give out any numbers. Here name was Hannah or Anna.
Finally 30 minutes later the delivery person, Jarrod returned with my money. Unfortunly Jarrod was very nice and polite, but lost his tip because of his rude supervisor. I do not understand why the “general manager” made such a big deal about the pizza. It was a easy fix to make me (the paying customer) happy.
I will not every order another pizza from your company. I have now addressed this issue on all my social media outlets. Make one customer happy, only a few people will know. Make 1 customer unhappy and a 100-200 people will know.


PDX Babu August 26, 2014 at 4:56 pm

Get the gluten free, protein based pizza dough recipe from Happy Curry Foods before it gets zapped. They have the best and a an alternative choice……………for many.


johnanthony giovenco August 22, 2014 at 10:53 pm

Papa John I challenge you. You say you’re the best pizza Chicago has the best pizza I challenge you…You’re in all of those states that don’t know.,they don’t know any better what the best pizza is yet,so I challenge you Papa John put a commercial against Chicago pizza I dare you


Dan August 18, 2014 at 12:10 am

I urge all to boycott this company. The owner has sworn alligence to the Koch Brothers and their sedition to topple the United States government. You don’t get private meetings with Charles Koch just to be social. They are destroying democracy and want to harm the American middle class by such things as getting rid of the minimum wage, block Americans from getting healthcare, ending SNAP, and a whole lot more. The American people must fight this evil, not support it out of ignorance.


Paul August 29, 2014 at 6:14 pm

Dan, it’s ignorant people like you that are destroying this once great nation. Educate yourself at some point so you can SEE what a fool you are. Those social programs are only government sanctioned theft of someone else’s money.
Social programs are a type of slavery that teach vast numbers of people that they are owed something from someone else, and that they are too dumb and lazy to get themselves out of the hole they are in. They are NOT owed anything!


jay August 14, 2014 at 6:54 am

You need to get change or no pizza fool!


Charlie Goode August 13, 2014 at 5:20 pm

Dear Papa Johns,

Me and a friend ordered a pizza Monday night at around 1150 pm, with the phone app not realizing the place closed at 1215. Shortly after the order was confirmed, we got a text from an unknown number simply saying, “FU*K YOU”, we then looked up the number on Google.. It gave us a link to a young man Facebook page full of pictures of him working at the papa johns we ordered from in Warr acres off of McArthur in Oklahoma city/bethany. We then text him to tell him we knew and we did not want the pizza anymore, because it was very rude, and a little scary. I have collected all the text messages and links to his Facebook page. It is very disheartening and my friend is scared he knows his address and phone number. I will give you the screen shots if you wish and his name. We are also pursuing legal advice pertaining to the illegal use of his phone number, and invasion of privacy and possibly damages caused by harassment and his leaked number and address. Please contact me to discuss this further. We are scared to order a pizza, and that’s just wrong.


Mary Alliene Martin August 11, 2014 at 7:38 pm

My husband works for ppj in del city Oklahoma. The gm
Manger sells narcotic drugs.people are selling all kind of drugs
From there they show favoritism they have humiliated my
Husband laughed at him.he has been there for two weeks and hates
It.i am calling the police and the labor board and healt


Kathy Rivera August 10, 2014 at 7:08 pm

This is the first time i ever order at Papa Johns and it was the WORST experience ever!!! Larry the store owner at the location at Vernon-Rockville CT, who did not want to provide a last name, was unprofessional, rude, sexist, etc. I called to order a pizza and we saw that the driver was driving around looking for the apartment. We called the restaurant to inform them that we see the driver and if he could call him to let him know that we were outside, and provided directions to help. The “Store Owner” was very rude and reported that they attempted to call and that they were going to cancel the order. We tried giving him directions to tell the driver and he says “What can I do with that information”. He was arguing and going on a tangent. I then call to have a civil and calm conversation with him and he says “I was talking to the gentlemen before you and then you got on the phone when it didn’t concern you” and then he had the nerve to say “I have the right to serve whoever I want!” Papa John’s needs to re-evaluate the people that they allow to own franchisee. Larry at the Vernon-Rockville CT store is a TERRIBLE owner with very poor customer service!!


Roxanne August 8, 2014 at 2:32 pm

We ordered two pizzas one was pepperoni and cheese and it was burnt the second one was sausage and cheese and it was not cooked all the way the cheese wasn’t even melted. I wont be ordering there anytime soon I thought your pizzas suck.


Rita August 5, 2014 at 1:39 am

Papa John’s pizza is good but I cannot say the same for the employees that work there. They are very rude, ignorant, & obnoxious and they do not treat their customers the way they should be treated the location where I always order my pizza. This is the second time I’ve had problems on the phone as far as attitude with ignorant employees. Papa John’s Corporation notes to step up & really needs to do something about the employees that work there because their attitude is very very very horrendous. I know it will not be ordering from this location again because this is not fair for being a regular customer. I should not be treated catty. I should be treated with proper respect from them while being on the phone
I asked the person on the phone a simple question about my pizza and she was very rude to me like I said something bad to her. There was nothing ignorant or rude about the question that I asked. It was a very simple all you have to do is give me a straight answer but the second time she was being very rude. Thats not fair and for a work environment that is not very professional. For customer service and for professionalism is I think Papa John’s deserves a rating of one out of 10.


Tiffany coleman August 3, 2014 at 8:54 pm

I ordered papa johns online and when it got to my house it was cold and burnt. I then called to tell the store about it and they hung up in my face and told me that it should’ve been made right because he made it and he doesn’t see why there’s a problem


john dison July 24, 2014 at 10:19 pm

Pj. iowa franchise promoted a guy who has drank alcoholic beverages on the clock to general manager. That was with the district manager cayle campbell knowing e more about it. I find this deeply disturbing beings how i was in the running for position as well and have more experience.i would like my job back. this store truely needs a manager who is willing to make business grow.they don’t have that look at the numbers.


Rebecca July 24, 2014 at 4:10 am

My mom placed an order on July 23, 2014. My mom was asking the cashier about the pizzas. The woman had a bad attitude. When the order arrived we had those little hard rock chicken bites. I called back to the store and the rude cashier picked up. I explained what happened she said she ordered it in a rude way. I then told her that she was the nasty worker. She denied it and hung. I won’t be back. I’m going to Mario’s across the street. I heard they have better service and food.


JoAnna K July 17, 2014 at 1:15 pm

We were unable to place an order on line, so instead we called our order in to the Henderson, Nv location in the Anthem Village. We chose to pick up the pizza, only to find out that the online charge was $9.72 and we were charged $15.00. This is even without our AARP discount. This is the second time we have tried this store and you can be assured that after the first tine a year ago’ disaster we will NEVER go the ANY Pappa John’s again. Last year they told us because of the screw up they would send us a coupon for a free pizza. Well we are still waiting for that coupon. There are plenty of pizza parlor around here so we will patronize those instead.


Marlon &Michelle Francis July 11, 2014 at 10:43 pm

Our experience with the Papa John’s location in Brookyn at the Sutter Ave store was deplorable. We ordered a pie tonight requesting half pepperoni and the other half with ham and peppers. After waiting for an hour, the pizza finally arrives. After the pizza is upstairs, our 9 year old runs in the room telling us that the pizza has fish on it. We tell him maybe he made mistake. When my husband tastes it, he realizes that it was indeed fish. We then proceeded to call the driver to see if maybe he might have just given us the wrong pizza by mistake. The driver’s response was “what you call me for?”, and hangs up the phone! At this time, we proceed to call the store. The young lady that answered the call lacked good customer service. Upon being told of the situation, she responds in a very condescending and disrepectful way. Non-apologetic, and eventually the just hangs up abruptly. We called back to speak to a supervisor, but to no avail. After speaking with 3 different people other than the supervisor, who we never got to speak to, we decided to cancel our order due to the disregard of our complaint. Needless to say, we will NEVER, EVER AGAIN, order from the is particular Papa John’s location. Re-training in customer service for the entire staff including having the supervisor present is greatly needed for this store in order for its survival.


jimmy July 8, 2014 at 3:36 pm

So I ordered from there two weeks ago and they messes mypizza up so bad.. I’m really gladwwe looked at the pizza cause my fiance is allergic to mushrooms and had she ate it, wd would be in the .ER for hours…. so I called to try to complain, they gave me a credit, then a week later when I tried using my credit, the high school kids in there working must have not put my credit in the computer.. .even tho the manager remembered my order, my complaint and everything he said the credit was int in the system, he toldme to call corp. Office. So I called corp. Office in Louisville Kentucky. They didn’t try to help either… what a joker… .il never order there again until they fix this


lucy rodriguez July 3, 2014 at 3:19 pm



Bobbie June 30, 2014 at 7:11 pm

I want to file a complaint about the store in Havelock, NC. My husband went there today to fill out an application. He was up front with the manager there about some trouble he got into 10-15 years ago. Your manager crumbled up his application right in his face and very rudely told him that your company did not hire people like him. I understand that he may not have been able to get employment there because he does have a record but there was NO reason for him to be treated that way. He has turned his life around and has made no other mistakes. He is just trying to provide for his family like anyone else. You can guarantee that I will tell everyone I know about this incident and will NOT frequent your store ever again. No one deserves to be treated that way.


faye lynn June 23, 2014 at 10:04 pm

Icalled your Mt Holly Belmont,NC store om June 23 to get price of 17 pizza , was told that he did not think they diver in my city of Lowell, NC. He did this without giveing me a price ,told me to call the Did. NC store,>I as for a phone number he said he did not have one. I then CALLED THE SORE ON uNION RD IN gASTONIA,NC AND WAS TOLD THEY DID NOT DIVER EVER. tHE LADY TOLD ME TO CALL bELMONT LOCATION BACK BECAUSE THE WERE TO DIVER IN MY AREA,AND THAT HE just did not want to diver to me.. I then called the Dallas NC store and without letting me say a word was told the stop diving at 9. I tol him I was trying to find a store to diver to me . He said we only come to the HOTELS IN gASTONIA. mY QUESTION TO YOU IS, WHAT TO WE DO , TO FIND A STORE TO CALL.. i THINK ALL OF YOUR EMPOLYEES WERE RUDE TO ME AND DID NOT CARE IF THE SERVE YOUR PUBLIC. is not list the way you talk on TV1


An unsatisfied customer June 20, 2014 at 9:26 pm

I want to file a complaint about a current employee named James Sledge located at Oretha Castle Haley location, New Orleans,Louisiana. On June 20th 2014 around 7:00pm after he delivered the pizza,he texted my girlfriend asking her. “Hey I usually don’t do this but you are beautiful…are you in a relationship..” He almost accidentally left the next customers order with my girlfriend cuz he was so distracted I guess. I called James back after he texted my girlfriend to inform him to be more professional and not contact my lady for any other reason besides business. He hung up on me as soon as I greeted him. I would love for the employees that your company hires to be more professional because James was not in those terms. When I called the Oretha Castle Haley location in New Orleans to retrieve corporates telephone number after the incident an employee who implied that he was the manager gave me
A New Orleans telephone number for corporate contact. After I got off the phone with the manager, another 504 number called us back claiming they were corporate for papa John’s located on Oretha Castle Haley. The lady who called us back informed us that her name was “Piñata” and that corporate office was the place of business that delivered our pizza.

Looking forward to hearing back from corporate to handle this situation or a grievance will be filed.

Thank You.


chris June 20, 2014 at 6:12 pm

We bought a large pizza and there was a long hair under it.I called to tell them about it and ask for the money back and the man said no way.then he started lauhging at me saying I was making a story up that it was lies.this was in Russell springs ky.never go back my grandmother was the one who spent the 16 bucks and she only gets disability


pink June 14, 2014 at 4:26 pm

I work for papa john’s and my manager does not give anyone benefits!!! She doesn’t even give us a brake after working for hours!!! Can you please help!! We aren’t robots we need at least a 15 min brake!


Lyn June 7, 2014 at 8:00 pm

Ordered large pepperoni pizza today…the large looked like a medium size…went to the store to pick it up….the young staff was laughing and fooling around while making someone’s pizza….very very disturbing. Got pizza home and it was horrible. ..never ever again!!!!


Raquel Gallegos June 1, 2014 at 9:33 pm

I am quite annoyed at the lack of service & professionalism we recieved from Papa Johns in Alamogordo, NM. While my son & I wanted Pizza Hut pizza, but my husband insisted on Papa Johns pizza. We gave in so he called & ordered the 3 med 3 topping special + a 15 piece chicken poppers. When our order arrived & my husband opened his chicken poppers, there were only 11. He called the store and after explaining being shorted on the chicken poppers he was told he would be sent another order of the poppers. We ate, cleared up & still waited for the poppers. When they finally arrived the driver tells my son there’s a $2.69 delivery charge. My husband went out and returned the poppers to the driver. Had this error been our mistake then we can accept the delivery charge but it wasn’t. My huband again calls the store and asked to speak to the manager. He waited for the manager only to get some guy comes to the phone and says the manager is busy and can’t come to the phone. My husband then told him “well tell your manager that I returned the chicken poppers cuz your driver says I need to pay a delivery charge. My family wanted Pizza Hut and now I look like a dumbass cuz of the service we recieved and now your manager is being very unprofessional. I’m sorry you’re getting chewed out but you can give the message to your boss. Now I got my wife saying she’s gonna call corporate. We wont be ordering from you guys again!” Less than 3 min after that call the driver brought back the chicken poppers saying “here I called my manager and he says the reciept printed out wrong”. While I don’t know the name of the manager, surely someone in district management can find out who was store manager at their Alamogordo, NM store on Sunday 6/1/2014 at 6pm.


Brian May 31, 2014 at 3:35 pm

Just wantedmto say I can’t believe you care so little about customer satisfaction. I called your complaint line 5 days ago about a serious problem with my last order and the subsequent follow up call to my local papa johns in massillon ohio and I was promised a return call from your complaint line and I have received nothing! ! since you care so little I will be using my “yelp” Status and my blog to make sure everyone knows what happened and the way I was treated by my local store and your corporate complaint line that lied to me about caring and about returning my call to resolve the issue.


sue May 25, 2014 at 6:58 pm

I was very saddened about what papajohns did to me today. My neighbor knocked on my door at about 5:50pm 25 may 2014. He explained to me thata papa johns delivery driver hit my car and quickly took off making this a hit and run. My neighbor told me that Dave from papa johns hit my car backinng out. I called the manager at the brunswick maine store at 207-721-9990 and spoke with Emily the manager. Her response was “we are not in a position to take any kind of action regarding this.”. I am very disappointed that you allow your drivers to hit our cars and take no action at all. Iam very disappointed with papa johns and its employees. Garret


Clint P May 18, 2014 at 11:14 pm

After waiting an hour for my pizza, I get a call from a number stating Papa Johns and Spanish precedes. I reply, “I don’t speak Spanish” then the person says sorry and hangs up. In the confusion I assume the driver is outside do I walk out and see him driving away. I then contact the location at 29th and Biscayne Blvd in Miami FL(305) 576-7272
where I spoke to Dube who stated he was a manager. I explained the problem and hung up on me twice, then puts me on hold and finally says “ok, come to the store then”. Let me clarify, I will never order another pizza from this place. This individual also was quite simply the most incompetent and poorly spoken worker I have ever spoken to. I will be advising all my friends, family, coworkers and the office that I make corporate orders for, to NEVER deal with this establishment again. Well, on to the better business bureau. I hope that Dube is replaced and quickly with someone that knows how to resolve a simple task.


kim May 18, 2014 at 6:27 pm

I wanted to let you know I will never be going to the Farragut store again. I observed the employees making pizza, handling cash, answering phones, swiping credit cards and then making more pizza and never washing their hands. There was flour all over the store to include the keyboards of their computers. Very disturbing.


frank May 18, 2014 at 2:50 pm

everytime we order pizza from Richmond Hill Georgia Papa John’s Pizza they said they don’t accept that coupon so I’m going to start saving up all those documents


S. Smyth May 6, 2014 at 4:48 pm

Love the pizza … love the deals … love the fast service. Exactly what I needed after a long day in the ofice and no grub in the frig. Thanks … Cheers!


dorfets ganapin May 2, 2014 at 8:56 pm

Papa John’s
40950 US Hwy 19 N
Tarpon Springs, Fl 34689

Extremely Disappointed!!!
I am a great lover of papa john’s. I always order by calling or on site. i tried using online order, and it was my most terrible experience!!! I was surprise by the waiting time 40-50 minutes for one extra large works pizza. Not to mention, you can only know the waiting time after check out. After 35 minutes, i went to pick up my order but it’s not yet ready till next 15 minutes. After 25 minutes, i went back to pick up my order ( 1hr since i made the order ). The guy in the register apologized because my order will be ready in another 30 minutes. I told him that my order is an hour already. He blame the delay for being busy and blame the website. I was so upset, and the only thing he can offer is the return my money! Before he hand me my money, he apologized again and told me that it’s his mistake, he read the receipt wrong and that it almost done. So he let me wait again for indefinite time, he went inside and help making pizza and never check on my order again. After ten minutes, i ask another guy if my order is ready. FINALLY after exactly 70 minutes, i got my pizza! Never again!!!


Lance April 30, 2014 at 4:31 pm

I went in to pick up a sime order. The phone rang and the cashier/cook answered and said the name of one part of a city, when truthfully they are not part of that city. They are located in a different city. This particular store is not in the city in which they stated when the person answered the phone. They lied. As I was walking out the door this cook/cashier called me an A** in which I heard very clearly. When I walked back in and said excuse me the look on that persons face was he heard me. I DONT do business with LIERS!!! I DONT do business with the DISRESPECTFULL!!!


Disappointed April 27, 2014 at 9:21 pm

Papa John’s has really disappointed me with the new price changes…NT ON THE PIZZAS BUT ON THE CONDIMENTS. They told me I had to pay for pepper packs because the garlic went down and the other condiments went up. WOW AND REALLY? My husband grabbed a few napkins and asked if he would have to pay for those as well. What is Papa John’s coming to? I think I will take my business elsewhere…Domino’s sounds much better right now…


Shandell April 27, 2014 at 9:13 pm

My complaint is…I never really was a fan of Papa John’s pizza until maybe a year ago now because Pizza Hut always had a better deal for your money. Today I ordered a large Pizza in Florence S.C. 2nd Loop Rd, which I also order from there since I became a fan of Papa Johns…Today I was told I had to pay for packets of parmesan cheese and crush red pepper. I think 5 or 25 cents a pack. Why should I have to pay for condiments when I just purchased a large $13.20. This has really made me change my mind about Papa John’s. I and my family will take our business back to Pizza Hut where we don’t have to pay for cheese and pepper.


Former Customer April 25, 2014 at 11:40 pm

I placed two separate orders on 4/25/14 over 10 minutes apart (two separate addresses) with my online account. Come to find out, the local store manager could not understand that I had two separate orders (with completely different pizzas and up-sales) for two separate addresses; one of which I’ve had pizzas delivered to for the past six years.

When unable to reach me by phone (Duh! if I wanted to use the phone I would NOT have been using online ordering every time for the past six years), she cancelled both orders and “customer service” sent me an email to call my local store to confirm my order some 26 minutes AFTER I placed the first order, and 16 minutes AFTER I placed the second order. Confirm what?

No problem, I called the local store manager and was EXTREMELY DISAPPOINTED to lean that he had cancelled both of my orders. I informed her that I had been ordering there for the past six years (surely she confirmed this in her computer) and I was now a former customer and said goodbye. I quickly contacted Dominos and ordered my pizzas, which were happily delivered to both addresses.

Now, I realize I’ve been ordering pizzas from the local store longer than the manager has been there, and that the Papa John’s online ordering system should not allow additional additional addresses if local stores do NOT know how to process them, so I place most of the blame for ruining my dinner plans on the Papa John’s name.

Without asking on Facebook or Twitter, how do I go about transferring Rewards Points from my account to someone else that is willing to use them?



Gabe April 24, 2014 at 1:27 pm

I was a large Papa John’s fan when thy first showed up here in Colorado, there pizza was among the best with a generous amount of cheese and other toppings! Now they seem to have joined so many other companies by skimping on the topping and delivering a “VERY” substandard product. Unfortunately, I thought it would be nice to order Papa Johns pizza on Super Bowl Sunday, much to my disappointment. Furthermore, when I emailed my complaint to their corporate office they assured me that the store I ordered from would address my concern within 48 hours I never heard a word, even after re-sending my complaint a month later. Today is Thursday April 24th 2014 lets see if they will respond after I start posting my concerns to every source available to me! By the way, should Papa John’s happen to read this on one of the many sources I have posted this to, you may respond to my original reference number of ( PJIA-9G2P9M )…


Megan April 22, 2014 at 10:22 am

I am at the end of my rope w papa John’s in Columbus Indiana, I ordered and paid cash for a pizza that was not what I ordered it had no xtra cheers no double pep and was not well done. All I’ve gotten for all my emails is the complaint tickets and the promise I would be contacted within one to five days, it’s been three weeks come on get it together if I’m not contacted today I’ll proceed to every restaurant review site on the net for guess what…a horrible review! I’ve never been treated this way by any place of business in my life and surprised it’s still open trading customers this way!!


Former Customer of store 754 April 26, 2014 at 2:53 am

Wow! Seems Papa John’s needs to cut back on their marketing campaign and use the money to provide “back to basics” training to focus on quality control and customer retention. I hope you’ve found another restaurant to get your pizza from.


Marty April 21, 2014 at 8:44 pm

I bought a ex large ex cheese pepperoni and sausage double baked pizza.
Received pizza charged for extra large however the other lable said large no extra cheese
and this is what i really received was a 14 inch… With computers running the show
how could this happen ?
And who would have the ability to change this…..
I would appreciate your answer as if this is someone putting some extra change in their till
I will never buy another pizza from Papa Johns.
This is the Orangeburg South Carolina 29115 store.


annie April 19, 2014 at 1:33 pm

it is very crazy that you guys are not open on the weekends because this is the time we order pizza the most there is a Papa John’s Pizza in Fort Worth Texas on Meadow Brook Street that keeps hanging up on people and wont answer their phones they’re giving very poor business and apparently the carpet calling system is to buy not being available for customers my phone number is 682 559 XXXX feel free to call after 3 during the week days and anytime on weekends thank you


Robert Miller April 2, 2014 at 12:19 pm

My local granite city, il store has had delivery times of about an hour so a couple monthes ago i ordered a pizza for lunch and knowing the long times i ordered two hours early when lunch time came around they were a no show i called the store they hadnt even put it in the oven yet and said they would have it to me in a half hour which was already 15-20 minutes after it was supposed to be delivered so i told them never mind im just gonna give corporatea call so i did they said they would have someone get ahold of me about the issue noone ever called so i called again same rresponse and again the same result this to me is VERY BAD BUSINESS I WILL NEVER ORDER FROM THERE AGAIN they should be out of business with their bad attitudes and poor customer service


Randy Joseph March 29, 2014 at 5:26 pm

I am retired Army 24 years veteran , while in Fort Knox in Kentucky I had the pleasure of meeting John H. Schnatter at meeting … Was really impressed with his passion to make the customer the number one thing that makes his pizza the best…
But since moving to Malabar Florida that is not the passion of his stores or his mangers ! recently sent in a complaint of store did not want to put Banana peppers on my cheese sticks at the Babcock street store near Malabar Florida,,,, Then corporate manger of the store calls (Ron) apologizes states he would make it plan to all the stores that there is know problem with that … and wanted me to take a free pizza … I told him just fix it to when we call for pizza we can order this without problem (stated he would take care of it) first time after talking good to go after talking with several people at store …. next time talk to manger at store and stated can not do , after telling of Ron statement , was then told NO , Bad business , Bad PR , and MR Ron Manger needs to have a clear understanding of his employees , even the manger of his store , does not care for what he tells them …. sorry truth is sometimes ugly ….but will be back in Kentucky in couples weeks , will make it special trip to let John H. Schnatter know that his family tradition goes out the door once you get down south …. called Mr Ron phone three times , phone message to call me back , still has not returned call , great customer service …..


Former Customer of store 754 April 26, 2014 at 2:38 am

Give Dominos a try. I ordered their pizza for the first time in 6 years after my horrible experience with Papa Johns last night. This probably won’t get printed, or it will be taken down shorter after it does, but Dominos tastes BETTER than Papa Johns. Maybe you’ll agree.


Andri A. Liggins March 24, 2014 at 3:50 am

Ordred from local Memphis, TN Papa John’s located on Winchester and hacks cross. My box clearly states that I picked black olives, mushrooms and bell peppers for my topings, BUT instead I received onions, mushrooms and bell peppers. I tried many times to get it corrected but got put on hold for several minutes or get no answer. This is bad business! Especially after previous order was a disaster, they took a paid online order but never made my pizza! I had to call to find out my order was in some type of limbo and this was 4 hrs after I ordered! THIS IS THE LAST TIME I’M ORDERING FROM PAPA JOHN’S! Oh and Manager Matthew took my order!


Brett Babcock March 22, 2014 at 7:31 pm

I am Brett Babcock. I was an employee at Papa Johns in Smithfield, VA. Brad, the head manager terminated me because I was late for the first time. I worked there for six months. I called in and Brad said for me not to come in. I apologized for calling late. I went to work on Friday and Brad told me I was terminated. He didn’t say anything to me on Wednesday, the day I was late. I would have thought he could have given me a warning, but didn’t. I was a good worker. Papa Johns called me a number of times to fill in the last minute and I did. I would ask my managers often what they thought about my performance and they all would say good. If Brad had issues with my work performance, he should have spoke to me. I feel he didn’t even appreciate any work I did for Papa Johns. I have seen other employees come in late and call and not receive the same treatment I received. I was planning on staying at Papa Johns for a long while. I am 17 years old and this was my first job experience. I really enjoyed working at Papa Johns, but having Brad as a manager has made this a bad experience. Sincerely, Brett Babcock


Regena Oiler March 16, 2014 at 10:33 pm

I am a very upset employee started at shift manager with 30 to 35 good strong hours I have been dependable no later to shifts and called off one time because of food poisoning and had no choice to stay HD to go home now after 3 months I loose hours down to 20 hours then get cut each and every shift I work I drive a long ways to work on the first hand NP now that I have taken a pay cut from 8.25 to 7.40 to 13 hours and still getting cut after only working 2 hours instead of letting the first outs go I get cut ???? Not fair employment … At all I need legal help but got to say if this company dose not get investigated for the way they run the store? Something just is not right I started 12\30/13 and the Trining I got was not at all the training I would give to any one starting a new job I spoke up explained to them what my weakness are and where I needed help to strength in up my training but was told I was pulled off to be trained a bit further ha that never happened too my position away told me they didn’t have training hours but we got to HIRE a New manager to TRAIN them ? but you don’t have training hours the other shift manager was late every day of my first 4 weeks EVERYDAY 5 to 30 mins for her shifts and gets rto come to work HIGH drive as a driver on suspended license gets caught in uniform with position of marijuana took to jail steals money from the safe get caught and not one word to her about the actions??? What’s that type of business ?? Why can they get away with that and why dose the mom with 4 kids that has to be at work to make a living and truly likes my job get busted down to this type of work??? Can anyone from a pa pa johns tell me where can you do this t .. Hair is always down never clean uniform rude to employeesnas a gm and as a shift !manager boy is that place in need of a real good looking in to …


M Foss March 13, 2014 at 3:04 pm

You have closed the Papa Johns San Fernando, California store. WHY?
I love their pizza. Every friday at 4:30 I order a large pepperoni and salad with italian dressing, for the last 2 1/2 years. I use a walker so getting out to get a pizza isn’t what I want to do. I have tried all other delivery pizzas – no thank you, I called surrounding Papa Johns – none will deliver. I am very upset. Why Why did you close this one.


Melinda March 4, 2014 at 6:22 pm

I ordered carryout and after paying for my pizza I left. Well the man that held the door open for me went in and then left your pizza store ran up behind me hit me in the back of my head and proceede to rob me of my purse. My complaint is my 7 year old daughter ran in to Papa Johns and asked them to call the police twice and after my failed attempt to run after the jerk I went back into Papa Johns and I asked them to call the police 4 times before one of the employees called on their cell phone. My thanks goes to that person but considering it was at least 5 minutes before the police were called I have never been more upset. I will never go back. The employees were working on their precious orders. How long would it have taken them to take the time to call the police on your phone and not the employees cell phone. I will never go back.


Former Customer of store 754 April 26, 2014 at 2:41 am

Now do you see why we should not be increasing the minimum wage for everyone. The market will pay those that work hard, and shed those that don’t.


Karen March 3, 2014 at 10:21 am

I ordered the new double cheeseburger pizza, and it was terrible. There were 8-10 pickles on each slice of pizza. We tasted nothing but pickle juice. I am not a happy customer.


Brenda Doerge February 27, 2014 at 4:13 pm

My husband and I enjoy Papa johns pizza a great deal but alas we will not be ordering from you anymore. We placed our order online and it was delivered in a reasonable amount of time. It was in good condition and tasted very good. It was a nice end of the week treat. it was after that we had the problem. we had used a credit card to pay for the order and one of your employees had a great time with it . He tried to buy $764 worth of goods at Walmart online , paypal $6 and other asst charges adding up to almost $800. We are not in a position to absorb these kinds of charges. My husband is a police officer and I am unemployed due to a recent disability. It saddens me greatly that the world has come to this but we cant afford to have an $800 pizza.I wish you well in your business but it will have to be without us. Sincerely, Brenda Doerge


Sara February 26, 2014 at 10:33 pm

Im so deeply concerned with your customer service as well as you hiring bad disrespectful wonder your not top name.. I won’t be ordering from you ever nor will anyone else I tell..


Carol February 12, 2014 at 4:06 pm

I will no longer order from Papa John’s in my neighborhood because of the small amount of meat put on the pizza’s, meat lover as well. When the location opened on 3602 OST Street , Houston Texas, 77021 about 1 or 2 years ago they were the best. The pizza’s were better in my opinion the Domino’s and Pizza Hut. Well I changed my mind about Pizza Hut on 2-12-14. The meat lovers pizza was full of meat, not as much sodium as in the past and very moist. I don’t know if this location is different from other areas, but they have changed drastically.
Sincerely, Carol


Former Customer of store 754 April 26, 2014 at 2:47 am

I’ve noticed a lack of flavor, a lack of toppings, and an abundance of cardboard tasting crust in my most recent Papa John’s pizzas, but I just thought I was beginning to bore of pizza. Last night, Papa’s pissed me off to the point that pushed me to order Dominos for the first time in over 6 years. I was pleasantly surprised with the taste of their pizza and I now believe I should have tried Dominos much sooner. Give them a shot.


tetreault January 31, 2014 at 12:48 pm

I suppose it is time to consult with my attorney on my son’s behalf.He was let go do to bad choices he had made in his life 7 years ago,maybe longer. He paid for his mistakes in his past.Now your company hired him knowing his history, he told you honestly on his job application.He passed up two other jobs against my better judgement,worked for your company for 2 weeks then was let go because his background check had not cleared and shouldn’t even been working.Due to your rules and regulations I suppose no one is entitled to second chances.I’ve written you before but have heard nothing , so now I will have to go a little further.


Really? February 27, 2014 at 2:19 pm

Papa John’s does not care! Get a lawyer, or better yet, contact the News Media. If exposing them (for how horrid they are) using the media, then so be it! They get your money, and then they dont correct it. I am so sorry your son was disrespected. Get it all in writing next time. CYA!


tonia hatchett January 1, 2014 at 1:06 pm

Happy New year and good afternoon. My name is Tonia im writing because i made an on line purchase last night at store#2991 at 3746 third avenue my estimated time was 30-40 minutes and that was at 9:50pm i didn’t receive my order until 11:43 only after i called the store 4-5 times only for the gentleman to tell me repeatedly the driver was on his way After the 3rd time asked that my money be refunded back to my card because i didn’t want cold pizza his response was no the driver is on his way and it would take 2-3 days for my refund i have never experience this type of service before with papajohns and was very dissatisfied i really would like for my money tobe refunded back to my accountaccount


Judy Lanoux December 13, 2013 at 8:23 pm

I was called by the delivery driver to inform me that he could not provide change for a $100.00 bill. My reply was as follows: “You mean to tell me that a billion dollar business does not have change”? Does anybody in finance realize that a hundred dollar bill is like a twenty use to be? I understand about theft, safety, and the brutal world that now exits, but do you not have insurance? My family does not do debit or credit cards. Pizza time at our house happens after the bank closes. Please rectify this absurdity.


anonymous March 15, 2014 at 3:23 am

Probably for safety reasons. Im a shift leader at Papa John’s and we do not allow our drivers to carry change for more than a 20$ bill. JUST think about the ones who have to carry money around and what potential others have to rob them.


Former Customer of store 754 April 26, 2014 at 2:43 am

Well I guess if I order a $15 pizza and all I have is a $50, your driver returns to the story with a cold pizza?


Shayla September 9, 2013 at 1:33 pm

We have been ordering from our particular store for at least 3 years of which the problems started about a year ago .First was getting the orders RIGHT, when ordering an XL pizza, we have received just larges. Another problem was when we ordered a Tuscany 6 six, we only received a regular cheese pizza and even pepperonis! This happened just about every time we ordered, and we order at LEAST once a month! The latest two complaints have been the speed from which our pizza is delivered , sometimes taking over an hour! Also the condition our pizza and other items have been received .The pizza box is folded ,or caved in as if someone dropped a bowling ball on it, and the cheese of course, stuck to the top of the box,making it a difficult task to layer it back onto the pizza.I think as a customer who has been buying your product for such a long period of time, this is unacceptable!We have never called and complained (we’re not big complainers) ,and the last time we ordered we were pushed to write to the corporate offices,which have never responded to us or compensated us in any manner.If we do not get compensated or service does not change in what little future and patience is left for this company,from us,We will NOT be buying again,and neither will anybody we know.


Sherry June 23, 2013 at 3:47 pm

My husband I recently tried Pappa Johns pizza and loved it. I guess we live a little ways away from the closest location to us as the second time we ordered I received a text from the delivery driver asking me to order elsewhere from now on as the $3 tip I provided along with the distance to make the delivery was basically not worth his while. I was completely taken aback by the odasity of this driver, never mind how he may be affecting your business. We will be taking our business else where but we did enjoy the pizza for the two times we had it delivered.


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