Domino’s Pizza Corporate Office

Domino's Pizza Corporate Office Address

Domino's Pizza, Inc.
30 Frank Lloyd Wright Dr
Ann Arbor, MI 48105

Contact Domino's Pizza

Phone Number: (734) 930-3030
Fax Number: (734) 930-4346
Email: Email Domino's Pizza


CEO: J. Patrick Doyle
CFO: Michael T. Lawton
COO: Scott Hinshaw

Domino's Pizza History

Domino’s Pizza began when Tom and James Monaghan bought DomiNick’s Pizza in Ypsilanti, Michigan.  In 1965, the company name was changed to Domino’s Pizza.

In 1967, the first franchise location was opened.

By 1978, there were 200 locations.

In 1983, the company expanded to Canada with a store in Winnipeg.  The 1000th store also opened this year.

In 1985, the first UK location opened in Luton.  A location also opened in Tokyo this same year.

In 1998, Tom Monaghan retired and sold 93% of Domino’s to Bain Capital.

In 2004, the company went public.

In 2006, the 5000th US location was opened in Huntley, Illinois.

In 2012, the company dropped the word “Pizza” from it’s name to enhance its other food offerings.

Today, there are more than 10,000 Domino’s location in over 70 countries.  Domino’s is the 2nd largest Pizza chain in the US.



{ 224 comments… read them below or add one }

Ellen October 2, 2015 at 7:23 pm

We ordered pizza from the Domino’s in Rogers MN, When the pizza arrived the pizza was all wrong. When we called back to inform them what happened the response we got was down right rude, there was no sorry can we replace the pizza. This is not the only time this has happened. The staff there has always been disrespectful with treating there customers like they are always a burden. I walked in there one day and I never got a hello can I help you, not a glance. I waited 14 mins for someone to say do you need something.. The female cook that was preparing pizza that day was coughing and sneezing on the pizza she was preparing. When I said something the manager said just don’t worry about it ” Hilary ” I believe she said her name was. is fighting with her boyfriend and has been just crying. She is just upset and she is not sick… This is outrageous.


N September 28, 2015 at 9:12 pm

I used to order Dominos once a week, something I really looked forward to. There’s a location down the block, little over a mile away. I could literally walk there and back in 30 minutes but I was willing to pay a premium for convenience. I ordered a pie a few weeks ago and after 45 minutes called the location and they said it was almost here. At an hour and a half, I called them and told them to cancel and then I ordered Papa John’s. Frankly, I think PJs sucks but I was hungry enough at that point to suck it up. They’re three times as far away and showed up in 20 minutes. And it was hot, something Dominos lost the ability to produce a while ago.

This location has degenerated quickly over the last few years. Cold pizza. Incorrect pizza. It’s just not that complicated, and I order online. Virtually impossible to screw up. Never underestimate the creativity of idiots.

My neighborhood is being developed quickly, definitely the worst possible place you could get a bad rep. Twenty years ago you guys could deliver pizza to Antarctica in 30 minutes or less, what the hell happened? We have infinitely better technology now, how can it be possible to screw up something so simple?

Enjoy it while it lasts guys. Worse tasting food is going to beat you because you can’t cook and deliver a pizza in less than an hour. When corporate won’t even respond, even to a bad Yelp review, it’s clear that you just don’t care and you think your historical significance will save you. Lot of companies thought that.


No Meat...Really? September 18, 2015 at 12:02 am

I would like to send you pictures of the 2 philly cheese sandwiches I received a few minutes ago. Please contact me and I will be happy to upload them for you. Unless of course you would prefer that I upload them on Twitter instead? One of the sandwiches literally has 5 tiny burnt strips of steak on it and nothing else. The other probably has 7 tiny burnt strips of steak. There’s clearly much more burnt bread than there is steak. As a matter of fact you can barely see the steak. I have been a customer for many years and the Roxbury store has always been plagued with problems. When I called the store and spoke with Fredy (according to your website he made the sandwich) he offered to send a replacement order. To make matters worse, I entered my phone number in 2 areas when I placed the order on your website. But the delivery man told me he received the wrong phone number. He said he’d been calling me repeatedly. I never received a phone call. The only way I knew he had arrived is because I happened to look out of the window, just as he was returning to his car to drive off.

I called and asked for the manager. And wouldn’t you know it, the guy who (according to your website) prepared my order happens to be the manager as well. Fredy barely speaks clear english and had the nerve to speak really fast. Customer service works two ways. Fredy understood my words but I couldn’t understand his. How is this serving the customer? The only words that I understood clear enough was “I will make another one and deliver it to you now”. It’s fiunny how he was able to say this more clearly than anything else. And I had to ask him to repeat himself 4 times before I could even understand that! I told Fredy it’s too late at night and I need to rest for work tomoirrow. He continued to apologetically offer me a replacement meal. I can understand if the oversight was made with 1 sanwich…but both of them? Really? If I didn’t know any better I would think he knew he was in the wrong, while he was making those burntwiches you delivered to me. I actually had to ask Fredy to refund my card. He said it has been refunded. But of course I won’t know for certain for another 3-4 days. That’s probably when I will find out you charged me a second time instead. Yes, that’s my expectation of this store. The Roxbury Massachusetts Dominoes constantly forgets to send the correct or full order for deliveries. I will admit the store showed notable improvements last year. There was a young man named Andru, who tried hard to improve the service. But of course he’s gone now. Always some type of drama with that store’s service. If they were a reality show, you would definitely get good ratings. And I would watch it too…as long as I didn’t have to order from them. I’m really tired of the numerous mistakes this store makes. I am seriously considering walking away from Dominoes permanently. If I do, I will be sure to tell everyone I know about the poor service at the Roxbury store. When is someone from corporate finally going to visit that store and realize the dead weight working there? There’s far too many good hard workers out here looking for a stable job. So, why is that store unable to hire them? Meanwhile, please at least re-train the ones curently working there, especially Fredy!


Mr. Nice Guy September 10, 2015 at 11:53 pm

WoW!!! where do i begin okay so i ordered 2-pizzas from National City Ca 91950 location the side of box has the #os 481465 Total tonight 8-10-15 was $16.32 total delivery .i ordered it at 7:04 pm it arrived at 8:10 pm Cold ,all bread hardly no cheese topping not one but both Pizza pies were dry like card board , and they put 6-7 slices of Jalapenos on entire pizza “really” . So far this location is batting 0-4 all four times they always forget to send something we ordered out always running late for one Excuse or another.
“NOT COOL AT ALL”. 12 after 3 strikes i should have stopped ordering but being the nice guy i am i thought i would give you guys one more try “WOW” your staff needs help Bad ,its mind boggling i use to enjoy Dominos Pizzas now iv’e lost faith in you Guys.


Dawanda Johnson September 2, 2015 at 5:20 pm

Hi my name is dawanda Johnson . one of your employee at your stores. Names Kendra Reed very rude young lady . when she told me to look her up on Facebook. The things I have seen I don’t think that’s Lady like or improper for corporation status. Retraining is needed and background checks. I love to come back to that location. Last 9 months can’t even enjoy my loving place for good pizzas. Thank u for listings.


Ericka August 30, 2015 at 8:27 pm

I placed a order on August 20th 2-15 I have my online receipt and my bank statement to prove my order and to look up who was working around 8pm and it was a female that i spoke to. I ordered a Philly cheese steak pizza and it had NO steak on it. I called and she said I would have credit for another pizza the same in a future order. I called last night August 29th and was told that I never ordered anything and I have no credit. So I called tonight approx. 8pm spoke to Jacob the manager whom was extremely rude and very unprofessional and was told this is the only time he is going to credit me and to make sure I ask who im talking to otherwise it wont happen again. Not sure how they are trained but this is far from being a manager and far from all the commercials that are falsely portraying friendly service. Never will I order again from this store to be treated like a fool. As I said above I have my receipts to show I did in fact order!


Dorthy August 24, 2015 at 2:18 pm

The store at N 7th Street and E Union Hills Drive in the Bashar’s shopping center there allows their delivery people to park in a drive thru lane between the store and the ice cream shop which is painted red and yellow curbs. So, to get from the back of the building and into the shopping center, you have to turn left onto a 6-lane road, get into the turning lane to turn into the area of the grocery store. Dangerous to do so during rush hour!


Jacqueline August 13, 2015 at 9:24 am

I called 3x one evening & talked to the order taker 2x. I then talked with the manager, Josh at the Ladysmith, VA Dominos. They refused to sell me a buy one get one free gluten free pizza from a card that is a fundraiser for school. Clearly it says Buy 1 get 1 free pizza. The manager said he would sell me a large regular pizza. I explained to him that this was not legal to discriminate with people who have dietary issues as well as if it is printed they are obligated to honor what the coupon says. I called & talked to Larry the head guy the other day. Once again, I was offered to buy a regular large pizza. Don’t you think if I could eat a regular pizza I would? Total discrimination & not legal. I am done with Dominos until they decide to fix their problem.


Chelsea August 14, 2015 at 9:43 am

That is just how our coupons work. Its stupid, but that’s how it is. We can’t do those on the small pizzas-gluten free or not.


Ed August 3, 2015 at 10:56 pm

Ordered 4 pizzas only received 3. Tried calling the store for over 30 mins before giving up and decided to drive over there. Girl behind the counter was rude and refused to let me speak to a manager then changed her mind and decided that she was the asst. manager. This should have been something easy to fix but not at that store.


Kimberly Jones-Wyatt August 2, 2015 at 7:18 pm

I called Domino’s Friday evening to place a order and they were not sure if they delivered to my home. Finally they said yes I placed my order paid for it with credit card. They didn’t ask me my phone number as I offered to give but they declined. They stated it would be arriving in 40 minutes I said cool a hour went by a hour and half went by. I called back omg they had no recollection I placed a order I was pissed I told them never mind and hung up. I called bck cause I used my credit card and wanted it stopped they told me they had the wrong address and asked if I still wanted it I ask them was it free because they messed up not me they told me they would bring our order which was now over 2 hrs late for free but would not make a fresh order for free I was like wow so my family suffers cause Domino’s messed up I was livid. I told them they were not customer friendly and customer service in my opinion is a F-. The person who took my order Liam was not nice and the manager on duty Desiree would not get on the phone this the Domino’s in Tri county in Cincinnati,ohio. Very sad. I will never know what Domino’s taste like yea it was my first time and this how I was treated.


Katie smead July 24, 2015 at 6:30 pm

I have an idea for you folks. Offer Sunday Brunch delivery and make breakfast pizzas such as:
Egg and cheese pizza, quiche pizza, cinnamon pizza, bacon and cheese pizza, Hawaiian pineapple crisp pizza.
Please name one after me lol


uranus July 22, 2015 at 7:35 pm

I always have an awful experience with my order. Domino’s can care less about their customers. I have complained on many occasions and nothing was ever done to resolve these issues. I actually was there in Domino’s waiting on my pizza was scheduled to be ready in 20 minutes. I ended up being there for an hour because, one of the drivers there at a few slices of my pizza. Yesterday (7/21/15) while placing my order, the person that was taking my order starting yelling at me and asking who would order topping like that. How professional can you be by yelling at your customer; using the words like what or oh my God while they’re placing an order. Needless to say, my pizza was not how I wanted it fixed. The person did not even take my name when I placed the order.


Chelsea August 14, 2015 at 9:44 am

It just depends on the dominos. The one I work at, we get s*** taken care of as soon as there is a problem .


Eugene marconi July 18, 2015 at 8:40 pm

I had waited for1hr called to find out where my pizza was they said i told them it was a pic up so i asked them to please just deliver my pizza i understand we make mistakes a hr gose buy still no pizza and more happened i Ben complaining to corporate for over two weeks they tell me someone will call me and still nothing going on three weeks shame on you dominos


Herbert Langer July 10, 2015 at 7:36 pm

I called my local Dominos this evening to have pizza and cinnasticks delivered but was told that my address was in the gray area (no delivery). I asked why and was told that they deliver to a road “just past” mine but do not deliver on my side of the road which, they have to pass to go back to their store. They have delivered here in the past. I spoke to the manager which was a waste of time. I called corporate and spoke to an individual in customer care who said he would forward my complain and have someone get back to me. I then called another Dominos in the same franchise area and spoke to a GM about the issue and he said he would call the local Dominos I initially called and get back to me. So far no call back. A really poor experience. I wonder if I’ll hear back? I have my doubts.


Cindy June 30, 2015 at 9:09 pm

1910 Washington St, Manitowoc, WI 54220
Phone:(920) 683-3881: Danielle Lighy and Kelly Gulseth are managers of Domino’s need investigated for smoking pot in bathrooms during work also drinking alcohol when closing store! And are very rude to customer’s!


Dissatisfied customer June 21, 2015 at 2:16 pm

The domino’s in Hinesville GA and the supervisor name Glenda through a box at another employee and called her a “Cunt”. I was very upset and refused to go back. I Love Dominos Pizza So Much I Had My Husband To Go IN Another Time ANDROID He Can Back Saying The Employee’s Was Arguing ANDROID One Walked out. What type of business or they running in Hinesville ga?


Vuemanchu June 9, 2015 at 5:11 pm

I ordered two large pizzas with 3 toppings last night for 7.99 each as advertised. The tulare california store told me they were charging 8.99 each and refused to honor the ad price of 7.99. I told the lady that’s false advertisement and she said they get that all the time. Will report them to the corporate office and bbb for false advertisement. Oh and will go to little Cesar or round table from now on. Bye dominos.


Brittany George June 7, 2015 at 7:53 pm

I ordered 2 pizzas sausage and pepperoni, and they added onions. As I am allergic I was not thrilled. However I spoke with Sandy and she was so pleasant and assured me she would fix it. I called to redeem my two replacement pizzas and the manager Chris basically belittled me by telling me “make this story short” and “what exactly do you want me to do?” I tells him oh I don’t know maybe be respectful to paying customers. This was at the location in dallas,ga.


Susan Guzman June 3, 2015 at 1:04 pm

I want to explain my last two order experiences with Domino’s #5844, Forest Rd., Hueytown, AL 35023, (205) 744-0900.
I ordered a delivery on May 9th, Order #262594. When the delivery person arrived, he was missing 2 items that I had ordered. He had to return to the store, pick up the items, and returned, again, to my home. I called the store, because I had been following the process online, and saw they had a Quality Control check, which obviously had not been done. I was told I would get a free pizza with my next order, to compensate.
I made another order on June 2nd, Order #265389. I order 2 items and requested my free pizza: Large Italian Sausage, with a Thin & Crispy Crust. When I received my order via delivery, I noticed that the free pizza was a hand-tossed crust, and it wasn’t even sliced!! I called the store; obviously the Quality Control check was not done. The manager argued with me, and told me they always slice the pizza when it comes out of the oven. I asked him if he was calling me a liar, to which he responded that I always complain. I then had to correct him that I had only complained one time previously, because I did not receive my entire order. I asked him to come pick up the pizza, so he could see it for himself. He said he would have to charge me to come back out, so I was stuck with it!


Luther May 30, 2015 at 11:33 pm

I ordered dominos pizza yesterday I had two pizzas and they were so overcook it was awful and I talk to a manager Eric and he said there’s nothing they can do about it just was at the Carrollton location off of Josey Lane and Rosemead I am totally not satisfied with dominoes


Shelley Williams May 27, 2015 at 9:59 pm

I went to Domino’s tonight, and felt like I stopped at a gas station to pick up my pizza. There were 6 guys working, 3 or 4 of which had chew in their mouths. The man who waited on me couldn’t really talk he had a big wad in his mouth. I almost told them I didn’t want my pizza. It grossed me out very much. Therefore deciding that I will not be stopping there to get pizza again. I don’t want coupons for free pizza what I would really like is a refund for my pizza. The sauce was really spicy. I bought 2 large pizza’s. I had a coupon buy 1 get one free.The total was 15.36. The store number is 4763. The manager was even there. I feel this is not professional, and are not taking their customers into consideration. There should be a policy in place of usage of tobacco on work location.


Tameka May 13, 2015 at 11:47 pm

I am from Pulaski,Tn and I have been a customer all my life, my daughter is an employee there now and since she has been there it has been nothing but a headache, as to how they determine who gets management position I have no idea because she has put up with so much from those unprofessional people! How do you expect to keep employees if your attitude is as unrighteous and unmeaningful than anyone I have ever meant. There is a way to talk to people and they are the rudest people I have ever seen in customer service, my daughter has been mistreated, talked to like an animal and not to mention a manager tells her that he doesn’t need her because he already had enough people there anyway, but she has been there since November and I guess that was a threat. There has been many countless times that she has mentioned in which she has been disrespected, mind you she is 17 still in school, has a dance career and other responsibilities outside of work that they knew about before she started. There is no justification of why people are so mean, maybe they are unhappy with themselves or just so under trained as to knowing how to manage their staff and to have great customer service. When you walk in no one is smiling, everyone looks unhappy to be there, no greeting, nothing, but for a manager to say that he can’t get me a district manager number because he busy making pizza but their is the other staff looking around at him like they scared, wow! I have always been a civil person, but tonight I seen things with my own eyes as to why they can’t keep a staff, My daughter has choices and Dominos will not hear the last from me, some people are not made for managing positions and I hope that one day that boy will humble hisself, God grant him that!


james May 10, 2015 at 12:40 am

I used to work for dominos I just recently quit in the past couple hours does not pay enough to work there run your car to death place is very very dirty I have pictures that I took they do not buy for sweep the floors at night during closing does not take the trash out for several days the freezer walkin cooler is leaking water the toilet is leaking around it pushing the tile up because they don’t want to spend the money in fix a rubber gasketso if you’re from byesville Ohio don’t stop in byesville dominos go to Cambridge cleaner and nicer. I fell walking into the door where their drivers door is for employees only I fell and hurt my ankle because of that tile was busted up better have something to cover my bills


John and Julie May 6, 2015 at 6:55 pm

We’ve tried to stop your emails – unsubscribe !
We keep getting the emails over and over as a result have no desire to ever order from dominos ever again- we used them every Friday for years but really…..
I don’t understand why we still get emails.


Della Roberts May 2, 2015 at 5:15 pm

My son just ordered 2 medium pizza’s, pepperoni, bacon and xtra cheese. When he got them home, we live approximately 30 mins from the Somerset location, I noticed there was no sauce on the pizza. I called the location, talked to Keisha, (sorry if the name is spelled incorrectly), I told her that the pizza had no sauce. Her immediately response was “You are a liar, I know there was sauce on them, I made them” and yes she used the word liar. She told me she had been there 4 years and was the manager. Kept calling me honey, even though I told her my name. She then said I did not have to be rude, when I told her I was not her honey. Needless to say I am very upset right now, and will NOT be returning there as long as there is management like that. Everyone makes mistakes, but I guess if you are a manager at Domino’s you know every pizza you make, and are mistake free. And why would I call and report it, I didn’t ask for a refund, all I wanted was to make sure they were aware of the situation. There could have been a person that wanted it that way and now they have a saucy pizza.


Terry west April 27, 2015 at 10:00 pm

Tryed ordering 2 14 wings. Then I was told I had to order med pizza sandwiches or 3 drinks. AL I WANED WAS 2 16 PAK OF HOTWINGS.AND IT WAS BLACKMAIL! Never again


Paul Tomlinson April 25, 2015 at 8:36 pm

I will never go to the dominos in my home town ever again. I went for a pick up order, left a tip and I heard the employee complain about the tip. Let’s be reminded, this was not a delivery. I could have left nothing. Never going there again.


Jay April 27, 2015 at 1:27 pm

I had a pizza delivered to me at work, ran out got pizza and didn’t sign nor fill out total amount. I called the place back and told the delivery guy I’m sorry I will bring him a cash tip when I get off in a hour. He wrote in a 10.00 tip on his own. I called the store and the manager said “What do you want me to do about it?”


kathy April 24, 2015 at 7:54 pm

I ordered a sale deal. Large pizza and wings. It was a good deal. When I called was not informed of delivery charge. So not a good deal. 10 dollars for delivery could have gotten me a whole side. Thanks for not informing customers of extra costs. I will not order again and tell everyone what a scam you are. Thank you


Jenny August 11, 2015 at 10:39 pm

I work for WINNDIXIE, and our liquor store is right next door to Domino’s… We get a discount from them… I ordered a pizza tonight, med 2 toppings, I prepaid over the phone like I always do… Since I was working by myself I asked if someone could walk it next door to me… They get there, and the charge on my slip was $14.27??? I understand the additional topping charge… I called back and asked for the manager, I asked her why my charge was sooo high… They charged me a $2 delivery fee to walk it next door… WTH…


Ayan Mobley April 17, 2015 at 6:40 pm

One of the 1st jobs that I had as a young adult was at Dominos. Fast forward several years later until now I have just experienced the worse customer service that I have ever received from any restaurant. Not only did I never received my pizza when I called to inquire about it and was put on hold excessively and treated rudely. I expressed my frustration and the Assistant Manager told me that he did not care and that it was going to take me 72 hours to get my money back. Called back to speak with the GM, I was given a story about the driver coming out to my house. The only missed call I received was from the store. If the driver was unable to reach me why did he not call me when he was at my residence? So basically a driver can lie about a delivery that was not made and management takes their word for it. Not to mention I paid via credit card and these people that were so rude to me, now have my credit card information to do what they want with it. I will never order from Dominos again!!!!!!!!


Ruslan April 12, 2015 at 3:14 am

I placed an order at 12:45 am, and waited until 3:10 am, no pizza no nothing. Called 15 times no answers called again a dude picks up talks to me rude and hangs up by saying I gotta wait. What for what a pizza for 3 hrs? What the hell is this the worst place to ever order pizza. Ppl need to take legal actions on dominos and how youR employees talk to customers, you are a fail fail fail fail , the store STORE #3647
1216 Cortelyou Rd
Brooklyn, NY 11230
(718) 692-0900
Should be closed down and change all the employees there. Worst piece of crappy service. People will die out of hunger ordering dominos and never getting it and then we get charged on credit cards for food we never get. Will never ever again order dominos I’ll report you at BBB


Chelsea August 14, 2015 at 9:51 am

Maybe you should cook your own food, fat lazy.


Michele Hollis April 7, 2015 at 5:38 pm

I LOVE your pizza! Unfortunately, I haven’t had any for years (we live in the middle of Nowhere). I noticed many complaints, which are likely from separate store owners; work ethic is different in each. My suggestion, however, references your TV advertisement. You might get better response if you changed presentation of your extended – menu items. The food looks less palatable on the brown am-I-a-piece-of-bathroom-hand-towel mats on which the food is placed. It doesn’t highlight the food, which was the goal it seems. It makes you kind of internally gag as you view supposedly delicious food on what looks like bacteria-ridden placemats…from a public restroom! Yuck!


Kirsten April 4, 2015 at 6:17 pm

I was wondering why you changed the marinara sauce. It now tastes like ketchup. Please change it back.

Thank you


Nathan Keith March 29, 2015 at 4:06 pm

It’s funny how people take the time to complain but never take the time compliment. I however would like to compliment the service I received from store #6712 @ 13402 West Ave. #101 San Antonio, Texas 78216. I have only ordered twice from this location but they can definitely expect more orders from me. In both cases my order was delivered in less than 20 minutes and it was prepared to perfection! I wish people would compliment as much as they complain but I know that will never happen. Thank you for taking the time to read this.


Paula July 8, 2015 at 11:40 am

Good food and customer service is expected, don’t you think? I mean… that’s what we are paying for as the customer, am I wrong? We “compliment” both their service and food by tipping generously and re-ordering in the future. Unfortunately, most of us aren’t lucky enough to have shared the same experiences with Dominos as you have.

Many of us are saying that we love the actual Dominos pizza but customer service is the reason why we are choosing to buy our pizzas elsewhere. We are not complaining but rather attempting to reach out to corporate to address what seems to be a major flaw in their operations.


Chelsea August 14, 2015 at 9:53 am

Customers are a big part of employee attitudes though.

Do you think we care that “your family can’t eat tonight” because you’re too lazy to cook for them? -not you specifically, just a broad generalization-


Sunil March 27, 2015 at 1:03 am

Dear Dominos,

We booked an order on 26Mar2015 at 1: 44 pm and contacted the store where they assured that the order will be delivered in 30 minutes.

Later it has been delayed hopelessly by One and a half hour and there is no proper response from the store when it is contacted via phone. The store manager spoke very rude and asked us to contact his reporting manager on the given number (9986624901 – Krishnaiah). On arrival of the Delivery guy after one and a half hours, we asked him to mention the date and time of delivery on the bill to raise this issue as a concern. He said that he could not do that and had his manager speak to me where the manager bluntly rejected to provide documentation for the late delivery and told me that documentation could only be provided by the Head quarters. Now at that point do you expect me to contact your Hq in US and ask for documentation ? When somebody is owning a Franchise, then it is their responsibility to handle and resolve issues. We cannot contact your Corporate Hq for these issues.

There is not even the minimum courtesy of your staff to address the concern of ours in diligent way. Also, they denied to accept the fact that the order was delivered very late.

Since the order was made to office location, we are forced to leave the premise before they delivered the order to us. We have paid the complete amount to Dominos through Debit Card and there is no refund of amount for the same. We have contacted the Customer Care and store thereafter several times to get refund, but nothing has been reaped out of such efforts instead we got unpleasant wordings and shouting’s from your Staff.

It will be appreciated if your company provides suitable training on Communication skills and better customer service to your staff and educate them appropriately on their behavior with Customers. Also please take note that the Store should be properly trained on how to speak to lady customers as in this case the Store has been very rude to my female colleague.

It is requested to refund the amount immediately along with suitable compensation for your horrifying act in the matter failing which further Legal action will be initiated for your torture and service deficiency in this matter.


jon st louis March 26, 2015 at 5:00 am

i love your business model. here is an idea to expand your sales to people that have bowed out of the pizza eating enjoyment. a low carb pizza . now that the american heart association has given the ok to the carb free diet i think it would be a great idea for u to develop this product since most of the ingredients of a pizza are carb free cheese mushrooms bacon salami. so the key is the crust where 80% of the pizza carbs lye. i have experimented with making my own carb free pizza and would love to share them with you. if you are interested contact me at the above email. jon st louis


Maria March 24, 2015 at 1:07 pm

Very disappointed in Domino’s. I was responsible for ordering food for 75 people last Friday (3/23) to have while watching the NCAA game. I went online the day before and ordered 14 pizza’s to be delivered the next day at 12:15. The next morning realizing that won’t be enough pizza’s, went online and ordered an additional 11 pizzas, for a total of 25 pizza’s to be delivered at 12:15. I was concerned about whether the two orders would be put together, so I called the store as soon as they opened and verified the order. Yep, they have all 25 pizza’s to be delivered at 12:15. At 11:50 I get a call – nope, the pizza’s will be 15-2 minutes late. I told the person that wasn’t acceptable because 75 people are waiting for them…doesn’t matter, I’m told that they have 80 pizza’s to deliver by then, and ours will be late – sorry, but our pizza’s count for 25 of them. Regardless, they will be late. Around 12:35 the guy walks in and starts putting the pizza’s on the table. I ask where are the rest of them? He said, that was all. That we ordered 14…no, I ordered 25. Of course what I was afraid would happen..did. The delivery guy then goes back to the store to see where the rest of the pizza’s are. In the meantime, I try calling the store to find out what’s going on? And that there should be some kind of compensation for the fact that they were late…and they didn’t bring all of them. I waited on hold the entire 15 minutes it took for the guy to go and get the other pizza’s. No one EVER answered my call. I was listening to the “canned” spiel about how great Domino’s is…blah..blah..blah. The delivery guy comes back and says, they were short handed…excuses…that was not my problem. Anyway, he said the manager would give us $50 off our next order. This order was almost $200. I told him there wouldn’t be another order. Basically everyone told me NOT to order from Domino’s…we should go with Jet’s – which we have all the time…but no, I have to order from Domino’s….It was humiliating and embarrassing to have all those people sit in the room and wait…and wait..and wait…for their lunch. Had I not called to confirm the order, then I would be mad at just myself…but I did call and it was confirmed 25 pizza’s to our address at 12:15. Needless to say I will never order from them again. I do have to admit the pizza’s were very good…but it didn’t matter. Their problem became our problem I believe that we are entitled to compensation for the lack of doing their job correctly. But I’m not willing to take a chance and order again from there.


Sherry Hutchins March 21, 2015 at 7:49 pm

I placed an order on 3/21/15 at around 10:30PM at the dominoes location of 1105 NW 22nd Avenue in Miami Florida 33136. I only got 1 large Half pep and Half cheese pizza.
However I waited til 12AM, and they never showed, so when I called them 11 times to check and see what was going on, they never answered (ALL 11 CALLS). So I didnt know what else to do and so I waited til today 3/22/15 @ 7:00PM, I waited so late because I had a bunch of appointments today, so I called and asked for the manager and yes they actually answered and the lady put me on hold for about 7 minutes and then when the manager got on the phone, he couldnt even speak English (I dont know spanish). So I spoke with another lady who was relaying the message to the manager in spanish, and she asked me if I would like to order again, and that I would have to pay for it. I told her no, that I should be compansated for waiting so long and still never got my order that previous night. I remember it came to like $16.90 or something. And the lady put me on hold for about 28 minutes and I got tired of waiting and so I hung up and attempted to try to call again. I called three times and of course; NO ANSWER!! Never Ever Goin to Dominoes Again!!!!!!!!!!!!!!!!!!!:((


Peter Schmidtke March 16, 2015 at 8:01 pm

I hope you actually read this and unsubscribe me from your emails or I may have to complain to the BBB, Better Business Bureau.


kg March 11, 2015 at 12:46 pm

never again will i go there
i just got off the phone in your office the care center and the lady says cant help me because the stores can do what ever they want i guess i will use another pizza place
i used one of your stores 4 times a week but never again !!!!!!!!!!!!!!!!!!!


Vibhuti patel March 10, 2015 at 9:19 pm

We live in holyoke,Speaking the manager and owner of america’s best value inn.we are 18rooms small property and We have been going through an issue with dominoes in Holyoke.
The delivery person is delivering pizzas but they doesn’t drop the front desk reward card and thats been going on for years. I complained about it so many times but they didn’t do the needful and i called them yesterday at the store and the assistant manager(named sherry)was being rude and was proving me wrong and she kept saying that you are supposed to call us the same day when they don’t drop the card and i did but she told me that nobody was in the office but i live here and i am here 24×7. She also told me that the delivery man is dropping off the card but we didn’t get any card. So wheres the card going? When i tried to explain her about this issue,she flipped out me and shes telling me that shes not gonna send me cards anymore. I wanted to talk to the store manager or owner but she said i don’t need to talk to anybody else about this issue as,according to her, she can take all the decisions.
So no more deliveries on my property; and i am also going bring this issue to dominoes headquarters.


Peter Schmidtke March 16, 2015 at 7:49 pm

I have tried repeatedly to unsubscribe from your emails. I moved to the Philippines and there is no dominoes near me. I wish to unsubscribe but the link in your emails does not work. Please remove me from your email list and fix your unsubscribe link.


The jones family March 5, 2015 at 9:15 pm

I ordered food for my family of 5 on 3/4/15 for delivery and it was a pretty extensive order….the man that took my order told me it was deliverable but that it would take a little longer due to weather/road conditions….I told him I understood and that he could take as long as he needed because I am in a hotel and do not have a car to travel in the weather to get my family food….he even told me he would be the driver. After I placed my order, which was difficult to do because the man taking my order was acting as if he didn’t know what I was ordering or as if it wasn’t on the menu, I hung up the phone and automatically got a text message from my bank saying the money 49.04 had been removed from my funds. However not even 1 minute later a female at the store called me back saying her manager said my order was undeliverable because of the road conditions and that it would have to be canceled…when I asked her to let me speak to the person who relayed this message she passed me over to someone else who identified himself as a manger…he was very rude and even promised me my money back in 24hrs. (49.04) I told him this does nothing for the fact that I have a family to feed and now no way to feed my family as I would have to walk in the snow to find something to eat. He didn’t apologi or even sound like he cared so in result I exclaimed that because of his behavior and e inconvenience that I would like my order compensated to me on a day that it could be delivered…he told me he couldn’t do that…I asked to speak to his manager and he told me the owner of the store had left for the the night and at he couldn’t give me any information as far as the owners name or corporates number….and hung up on me

Fast forward to today 3/5/15 I called back to speak to a manager because my money has not even been pended as going back and it’s been 24hrs. He told me unconvincingly that he would talk to the person who was rude to me and that he would inform him that it could actually take 2-3 business days for the money to be returned….then when I asked what else could be done for me since I wasn’t able to feed my family as I again am staying in a hotel and don’t have cabinets stocked with food he asked me what I would like to be done….I asked him to compensate my order since now I haven’t seen my money nor my food…he told me he would but he doesn’t see the order for me from the night before….and that without the order he could not compensate me as they can’t confirm what was ordered…I listed what I had ordered and the amount it should come out to and he then proceeded to tell me that he would not be able to compensate my order…..I then asked what form of manager he was or if there was anyone higher ranking. He said he was the gm of the store (located on council rd and Hefner in OKC, ok) and that he would like to make me happy but doesn’t know how….he kept cutting me off when I conti to ask for a compensated order and he told me he could only return the money…..we went back and forth for about 3 minutes and then he started saying that acts of God can not be compensated…. Then he shouted the supposed number to corporate and hung up in my face….and I wasn’t even using foul language with or towards him….the number he shouted was 1-800-dominos which when I called I was told that it was a store locator and was given the correct number to corporate

7743 W Hefner Rd okc, ok 73162

I would like my order to be compensated….

1medium pizza pepperoni and sliced Italian sausage
1 medium pizza bacon and ham
2 pasta bread bowls chicken Alfredo
14 hot wings doubled baked
8 bbq wings double baked


Raven March 3, 2015 at 1:43 am

The first time I ordered from you guys the order didn’t get to us until almost 3 hours later when the delivery guy finally got here he had his little girlfriend in the car with him. When I called back his number after he called to tell us he was downstairs and we found that he didn’t show up he said he thought we didn’t want the order and went back to the store. He didn’t bother to call back to find out what we wanted nor did we get an apology. Today we ordered at 11pm it is now 1:37am not only did they not answer the phone after 3 hours but the manager did not come to the phone when asked to speak to him and we got hung up on 3 times. Now we have to wait 3 to 5 days for our refund this is very unacceptable I will not be ordering from here again. This is the dominos on Webster ave in Bronx, NY. Horrible Service.


Michael/cheyanne February 27, 2015 at 5:35 pm

Let me just start by saying we love dominos pizza and probably eat more of your pizza than we should, but for some reason it take your employees 2 or 3 time to get our order right. Not sure whats so hard about making 2 medium 1double pepperoni with no garlic (allergies) and 1 regular pineapple and ham. When delivery gets here what is delivered to us is 1 double pepperoni with garlic and 1 regular pepperoni with/without garlic, or regular pepperoni with garlic and the other without garlic etc… The order is always the same 1 meidum double pepperoni without garlic and 1 pineapple and ham and every time without fail the order is botch-up.Weve been to the hospital twice for food allergies, i use to actually work foryouguys and know its not that hard to make that order, the delivery we just ordered will be our last. We are not complaining to get anything, we dont want anything, just try to hire people that know the difference between garlic and no garlic and also know the difference between double pepperoni and ham and pineapple so other customer dont have to go through the hassle too, and im not kidding every time we order,


Jason Bradshaw February 22, 2015 at 5:28 am

Me and my family live in Creedmoor NC last night we called our local domino’s pizza to place a large order and we were met with the rudest person we ever talk to so we will not be ordering from there ever again it’s sad that people forgot what customer service is


kim February 18, 2015 at 10:21 pm

I really hope some one from corporate see’s this. I’ve been dealing with the same domino’s for years, located on New Garden Rd in Greensboro NC. My family and I order from there once a week. Everyone loves pizza night. I have to say they are the nicest people there. I usually get the same driver, I believe her name is Marisa, always very polite and always speaks to my kids you guys need more drivers like this. I have delt with John and I believe Kristen again you need more people like this. Both very perfessional. My pizza is always on time and aways right. I did have one time where they forgot to add bacon. I called them up and right away a new pizza was being made. My kids said to me tonight as we got our pizza, mom they sure are nice you should let them know so they can get a surprise. My children made me realize that every now and then you need to show your appreciation. Our delivery girl came out in the ice and snow still with a smile on her face. Please pass this on to corporate and also to that store let them know they are doing a fantastic job.


Christie February 16, 2015 at 11:43 pm

My name is Christie and I had order 2 pizzas from Domino’s in Austin Texas on oltorf I placed my order at 9:11 and is now 10:35 and still im yet to see a pizza this is bad business they did refund me but I will not order from here again very very dissatisfied.


Christie February 16, 2015 at 11:53 pm

yall act like you really care about all customers in the commercials but in reality u guys really don’t I should have went to pizza hut.


Nathan Keith March 29, 2015 at 4:11 pm

Wow, you might want to stop ordering pizzas and pay for some proper grammar lessons.


Marvin treanor February 15, 2015 at 12:58 am

Second time I have waited hours for my delivery, when calling the store they blame the online ordering, but THREE hours to get a pizza. That is unacceptable, and the first time this happen. Both pizzas were cold. I sent a complaint, but got no response, do you really want feedback or is that just a front to make your customers feel you care, well I guess not since you don’t respond to complaints. This particular location is in need of some customer service skills. At this point they won’t get a third chance, unless I given some reassurance.


Don Kwasny February 14, 2015 at 12:04 pm

What kind of an sleazy operation is your company running . Employees not paid ,bullied ,taken advantage of. I am referring to the recent article on CBC news where 2 young men are owed thousands in back wages and are being threatened by the owners of your franchise operation in British Columbia . You need to put in place safeguards that ensure that employees are paid and working conditions are up to standards . Your company standards leave much to be desired .


maria pierlioni February 14, 2015 at 11:23 am

Why don’t y’all have a cancel button on your website I’ve been on hold with the location that I ordered from on line and they still haven’t answered I don’t want to waste food or y’all money but they never answers the phones


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