Pizza Hut Corporate Office - Corporate Offices & Headquarters

Pizza Hut Corporate Office

Pizza Hut Corporate Office Address

Yum! Brands, Inc.
1441 Gardiner Ln
Louisville, KY 40213

Contact Pizza Hut

Phone Number: (502) 874-8300
Fax Number: (502) 874-8323
Website: http://www.pizzahut.com
Email: Email Pizza Hut

Executives

CEO: David W. Gibbs
CFO: Enrique Ramirez Mena
COO: Joe Kim

Pizza Hut History

Pizza Hut was founded by brothers Dan and Frank Carney in 1958 in Wichita, Kansas.  The brothers borrowed $600 from their mother and opened a small restaurant in downtown Wichita.

In 1959, the first franchise opened in Topeka.

The business grew quickly in the 60s through aggressive marketing.  By 1966, there were 145 franchise locations.

In 1972, Pizza Hut went public and rapid growth continued.  The company merged with Pepsi in 1977 and became a division of the soft drink company.

In 1986, the 5000th franchise was opened.

In 1994, growth finally began to slow.  In 1997, Pepsi packaged all their restaurant holdings which included Pizza Hut, KFC and Taco Bell and spun them off as Yum! Brands.

As of 2016, are currently over 11,000 Pizza Hut locations operating under Yum! Brands in 94 countries worldwide.  The Pizza Hut corporate office is located in Louisville, Kentucky.

{ 552 comments… read them below or add one }

latonya trotter July 21, 2016 at 4:01 pm

I like the food at pizza hut but I’m tires of the poor management and very bad customer service. I never get my deliveries on time, I call and I feel like I’m talking to a 3 year old. No one takes responsibility for anything. If it was only one location I could say it is local management but because I continue to have bad experiences at other locations/states; this tells me it is from the top down. I would rather go to my local pizzeria

Reply

Evelyn menekou July 20, 2016 at 1:36 pm

Obviously no one in management takes a real good look at the Gibson city Illinois
Pizza Hut
It’s run like a day care center !
The very young manager now has his girlfriend working under him with 36 hours while workers there for almost 2 years, my grand daughter are given 2 hours for the week ? Being dropped from 31 hours to 2 hours due to this manger having his girlfriend get 36 hours. It’s dirty it’s hot ac does not work well I think there’s favoritism here. I never get involved with this sort of thing but this is so not professional I am incouragring her to file a formal complaint with whomever is necessary this is my phone number if corporate cares enough 618-315-XXXX

Reply

Tianna Taylor July 8, 2016 at 2:35 pm

If you guys care anything about the Pizza Hut brand you really need to do some investigating at your East Point,GA location on Washington Rd. This has got to be THE MOST horrible Pizza Hut i have ever witnessed. After my first complaint (#0101129820) i thought you guys would address the issue, nope! The Manager is still RUDE, Still not welcoming, and WOULD NOT take my coupons for pizza that was sent by corporate. She totally disreguarded the fact the reasons why i have coupons for 2 large pizzas to begin with. I WAS DELIVERED TWO UNDONE PIZZAS TO BEGIN WITH! She is too busy being a bully to the customers to give good customer service and this store will definately loose business and suffer. Its sad that getting a pizza with a smile is so hard…smh

Reply

Darlene Reed July 2, 2016 at 5:54 pm

I am very concerned as to why Pizza Hut in Gary Indiana require an additional cost for Parmesan Cheese. In middle class neighbor hoods, Pizza Hut offers the complimentary packs of Cheese for free.

Gary Indiana is a struggle city, and many people rely on reasonably price meals. But to add cost where as offer complimentary, I am confused.

Reply

Ken June 30, 2016 at 7:37 pm

I just found out how much that your company is ripping people off….. I order a large pizza and got a medium in a large box… I thought your large was 12 slices and the pizza came with 8 slice… I will no longer be ordering from pizza hut ever again.. And I will be tweeting and facebook about pizza hut.

Reply

Jill June 26, 2016 at 6:40 pm

I ordered from the location at 8380 Seminole Blvd. Seminole, Fl 33772 and received half an order of burnt breadsticks, a pizza that had spots all over it with just bare crust and no sauce or cheese and full of bubbles. It was also the size of a personal pan pizza and was supposed to be a medium. When I pointed out the complaints that all of my order was not there she looked at me and said “I am sorry yes there should have been more breadsticks I don’t know why they aren’t there” and went to walk away. I asked if she was going to get me the rest of my order and she said no I would have to pay again so I proceeded to ask for a refund and she said “well….refunds take like 5-7 days to get back to you”. She had no intention to correct the issue or find a solution. I said I would talk to the manager and she said ” good he will be in tomorrow morning”. I don’t know how they have any business with employees like this and serving food that is over cooked and looks like it was made by a child. How do I go about getting a refund for my purchase?

Reply

lan June 25, 2016 at 6:54 pm

The delivery driver with the long ponytail at the 2306 W. Green Oaks Blvd. Arlington, TX location decided to give himself a tip using my credit card. There is no telling how many other customers he has STOLEN from. This happened a few months ago. I notified the store manager and the GM and I was refunded my money after the original receipt was pulled and it was evident the driver had added a tip. Well low and behold, the thief is STILL working there. After seeing this, I have decided to move forward and the story detailing this incident will be airing on the local news. It seems that Pizza Hut promotes stealing from customers.

Reply

Martha June 25, 2016 at 12:19 pm

I was in Thursday afternoon in Miramar beach and manager lady walked out on employees then tried to run over one of the employees when he seemed to be trying to find out why she was leaving. This is totally unacceptable. She was back working yesterday, how is this acceptable. She should not be allowed to work!!!

Reply

Sue June 17, 2016 at 8:08 pm

Rude call center lady. I told this women I was in Downtown Des Moines, and she asked me my phone number. The next thing I know the Davenport Pizza Hut is calling my phone wondering where I was at. I told the call center lady that I was in Des Moines, all she cared about was my phone number, I have been in customer service for over 20 years and never have had such a rude person on the other line.

Reply

scott young June 17, 2016 at 7:34 pm

Today I ordered a pizza I ordered 36 piece wings and cinna stix. I told the RUDE so called manager that we had a $30 credit to our account due to them messing our order up yesterday. I spoke with her she said OK. When the delivery man got here 45 minutes later he said the total was $29 and some change. I said that was wrong we have a $30 credit to our account due to our order being messed up yesterday. I asked the delivery man how much was the cinna stix he said $4.99 I gave him a $5 bill for that. He said it was a mix up and that he would take care of it when he got back to the store. I don’t know what he said when he went back to the store the manager called us back here at the workplace being very rude and nasty as if i did not have a conversation with her about our $30 credit. She told me I didn’t have to be rude and which I was not, I was upset that she was even calling us back as if we did something wrong because pizza huts driver said it would be taken care of when he got back to the store. We spend a lot of money at Pizza Hut and If she was not going to give us the $30 credit that’s all she had to say and we would have gladly paid with no problem for our food. But who ever the manager is that is working tonight (6-17-16) at the Pizza Hut on Preston Highway in Louisville Ky was very rude and very unprofessional with us. Customers are always right but if she had a problem giving us the credit then she should have said something then before the driver got to us. Then she said that they would not deliver to us no more due to the incident and that’s unfair. I would like someone to contact me about this matter because her behavior as a so called Pizza Hut manager was not very representing for your company. Thank You for your time.

Reply

Louis June 16, 2016 at 10:19 pm

My local Pizza Hut 89015 Henderson, NV 702-566-9011
Has been rapidly declining. I was a loyal customer for 29 years. Over the years the service has changed in the following ways, lack of effort, care, concern, not wanting you business. In recent months ; I had an order that was delivered and incorrectly made. After trying 5 times to get through on the phone only the 800 # picked up and operator wasn’t able to get through. I had to drive to the store in person to wait at counter for a lengthy time and witness yelling and cursing between employees in the kitchen. Very unprofessional and quite offensive words you wouldn’t use in public. This evening I placed a call to order after a long time on hold the young lady finally answered ok so it wasn’t really enthusiasm

Reply

Disgusting June 14, 2016 at 10:43 pm

The carpet in the North Kansas City, Mo.location is so disgusting the place should be shut down. It,s so gross it has to be a HEALTH VIOLATION. Should be turned into the HEALTH DEPT.

Reply

DR June 13, 2016 at 12:54 pm

Franchise that is going down and know why as the customers are not being heard. When you tweet a complaint Pizza Hut Canada blocks you. What a shame! My story to share.
I caught an employee trying to cheat the instructions given and they were my RELIGIOUS RIGHTS VIOLATION, I tried to reach out but was blocked by Pizza Hut Canada without any communication. Tried to reach out to Yum and Pizza Hut but no response. Is this the way complaints are handled?
I was at the Hamilton Main Street Ontario (R31004 #store) . I place the order for 2 pick ups &requested about 10 times to use a seperate clean cutter as i am a vegetarian. The lady Sarah assured me to do the need full as she is the cutter. After 20 mins of wait i came in& pizzas were just out,to as my amazement she picked the same cutter sitting on the table and was about to cut when I repeated “clean cutter please” but it was too late. She cut the pizza and then shoves it in the garbage with the box in anger. Then says get me another roasted pepper to which I was amazed as there was no empathy or remorse as that was my dinner, further adding we will refund. They were not even busy! Then another lady Tania walks to me&says you can get either pizza or money can’t get both. I own 2 Reataurants and we cater over 3,00,000 customers on yearly basis&never will I permit my staff talking or treating customers like this. Have been your customer for over 20 years and have seen the degradation! It is such a bad feeling thinking what if I would have not seen it. I am a Hindu and do not even touch meat let alone sharing a cutter. As far as I am aware from public health inspections at my restaurants cutters have to be separate for meat and veggies which is definitely not the case here at all as one is used for all.

Reply

Mike June 10, 2016 at 4:00 pm

My family and I was at Pizza Hut on Tuesday June the 7th. I really don’t like to complain, but that night was terrible. Food was taking forever, I wanted to talk to the manager but he sent a server to talk to us. So when I was paying, I looked in the back and seen him just setting there. He didn’t have time to talk to us, so I don’t have time to come back.

Reply

Andrew June 2, 2016 at 7:28 pm

Pizza Hut store in Vestavia – Green Valley Road, Birmingham, AL!
Store Manager – Rude!!!!!!! When your at the counter and she is making a pizza, she pretends not to hear or see you!

I finally walked out! I called later in the day and was told her name is LaQuita.

Pizza Hut doesn’t seem to care.

Reply

Dina June 2, 2016 at 3:55 pm

I ordered 2 pizzas and cheese bread, I called and got an answering machine an hour and 10 minutes went by and driver shows up with burnt cheese bread and over done pizza and everything was cold. How do you complain when they won’t answer the phone? I am very upset about not being able to get anyone on the phone right away and yet no one hesitated to take my money.

Reply

Emily May 29, 2016 at 2:23 pm

The Pizza Hut on 34640 North North Valley Parkway Phoenix, Arizona 85086 has the best employees, managers, the place is really clean, everyone is so nice and friendly when you pick up pizza and when you order. I love ordering and picking up pizza from that place!! That place overall deserves five stars actually 10 Stars!! Especially their manager he’s really nice and helpful. I love Pizza Hut!! Can you make sure that t Pizza Hut knows that they are the best!! 🙂

Reply

Monique May 18, 2016 at 10:09 pm

Horrible service. Placed an online order at 6:55 called the store at 7:00 n asked how long for delivery I was told by the manager on duty an hour and 20 minutes. Due to restrictions the pizza had to be delivered by 9:00 which I put in the online comments plus let them know as well when I called at 7:00. They specifically told me yes we will be there way before 9. OK so 8:30 rolls around I call the store back and was told that my order was in route to me, the store manager calls me back at 8:50 and says, ” I’m not even go lie to you, you won’t get your pizza by 9:00 we only have one driver and she not go make it” The location is 2miles away… Now mind I called twice plus left a message making sure. Pizza hut sucks and will not get my business again that was so inconvenient and a waist of my time oh and no didn’t get nothing to eat because we depended on pizza hut to deliver thanks a lot. Now let’s see how long it takes for them to reverse the transaction on my credit card.

Reply

Scott stovall May 15, 2016 at 7:34 pm

I am an older man who just needed some part time work on weekends to help make ends meet. I got a job at your store on 3rd street in Bend Oregon. On my first day of deliveries, I asked if there were designated times for breaks and lunch, to which the manager, Jamie replied, you don’t get lunch. I asked if that was legal, knowing it’s not and her attitude towards me changed completely. Today, one month later, I couldn’t take working with her any longer. I had words with her about her attitude towards me. When I got back from a delivery she had the area manager there and another driver. She was sending me home. The area manager made sure that I quit instead of getting fired. I told Jamie yesterday, after not getting a break or lunch because we were busy and she had nobody else scheduled. She never trained me to do anything. She never designated anyone to be my trainer. She printed out a stack of receipts and opened a menu screen and had me recreate the orders. When I wouldn’t answer phones because she wouldn’t show me how to get to the menu screen, she got mad at me. It seems to me that her whole attitude towards me is retaliation for my asking about breaks and lunches. I am considering legal action for retaliation and unfair labor law practices. I will contact you after I consult an attorney.

Reply

Manpreet April 13, 2016 at 7:30 pm

Marketing tip…pick a season, a cause…give an opportunity to win money, tvs, car (of the company that links up with this cause), pizza, wings,breads ticks and etc…. the five five deal is awesome but too much good and usually a waste…with what I’m suggesting people will spend what they want and won’t be encouraged to spend more money to get the deal..in fact they will come spend more as much as they want and often to win the deal 😉

Tim Hortons raised millions doing this and also increased their sales… pizza Hut is household name that has been in the running for a long time. ..but it needs a new marketing strategy to almost re-launch it to the new generation that I would be loved by generations to come. ..a long term thought..

Reply

Cicely Jacobs April 11, 2016 at 4:58 pm

On March 30th I placed an order online which was routed to the store on 8090 Antoine in Houston Tx. I placed the order around 624pm and was told it would get to me at 704pm. Needless to say I didnt get it at 704pm. I ordered The Alfredo chicken pasta bourbon wings and garlic parmesean wings along with 2 pepsi and an order of cheesy bread sticks. When i didnt receive my order at the slated time i was told i called the store. The rude ass store manager told me he was short staffed and that my order was still there if i wanted to pick it up and this was at 740pm. When i got to the store i waited an additional 10 minutes and asked a driver if the order he was taking out was mine and he told me no. 10 more minutes later the store manager told me my order has gone out. I am livid at this point. Once I returned home there stood the same driver delivering my order. Now Im beyond pissed because I asked him and gave him my name. Not only was my food luke warm, i didnt receive my complete order. I didnt have sauce for my wings no breadsticks and only one soda. On top of all things the food was nasty and I became extremely ill only to find out I had salmonella and food poisoning. I called that following friday when i finally stopped barfing to complain to Yummy Brand about one of their branch stores. That was 2 weeks ago and no one has called…..now I will be taking legal action

Reply

Jose Vargas April 11, 2016 at 8:55 am

I can’t believe this happen again to me. Is my second time I place a order from Pizza Hut in castor ave. Philadelphia pa and the pizza never came in after a hour waiting I place a call and excuses excuses and excuses to the point that they said they only have one driver on Sunday night and he got to a accident!!!!!! Really and the funny part if you want you order you have to pick up. Before was the same but the pizza never came in and I call they said is out already and I still waiting. I call again and the store was close. Really. This location need help.

Reply

Brian Bell April 8, 2016 at 9:32 pm

There is a wingstreet in my city, Louisville, ky of all places , located on Preston hwy and Eastern pkwy. That has the most disrespectful. Employees which is condone if not encouraged by the management. Numerous shares of a customers experience have been passed along to EVERYONE who buys your product. If this is the kind of business that your company endorses or tolerates, i along with countless other people will no longer patronize your establishments. The behavior exhibited is appalling and uncalled for. The two employees in question need to be terminated immediately. If not, we the people will know that yum brand foods are not to be supported. I hope to see this incident rectified with the proper attention it deserves.

Reply

Frustrated About Online Sign up Sign in Menu viewing and supposed "deals" April 8, 2016 at 5:42 pm

Pizza Hut should stop sending out advertisements to “order online” wheb their websites don’t work. Really guys, how am i supposed to order online if it won’t let me sign up??? Won’t let me download the app. It’s bs that they own so many websites and have so many “online exclusives” advertisings and make millions of dollars a year yet none of the “deals” actually exist.

Reply

Dom April 8, 2016 at 2:39 am

There was a cockroach on my table while I was eat at lunch mid day a COCKROACH.. probably should spray soon yukon location garth brooks Rd

Reply

Mark reeves March 24, 2016 at 1:20 am

Pizza hut in gardendale al night management is a d*ck and your online service is sh*t I’ll be seeing if papa John’s will let me do a commercial on how bad pizza hut sucks. Your the worst ran and nastiest people Iv ever dealt with. Iv spent thousands of dollers but will never eat your fake pizza again. Please go out of business may we can get a dominos built there.

Reply

Shan April 5, 2016 at 9:17 pm

Pizza hut in Quincy Florida is horrible they need to shut that bitch down

Reply

Deanna March 19, 2016 at 11:30 pm

Wow I also have a Hugh problem with Pizza Hut this one in alachua fl so after reading other posts it’s clear this company is horribly run and managed so I can only hope consumers will boycott this horrible company as its not worth the frustration to continue giving them our business.
I can only hope they go out of business

Reply

richard schuller March 17, 2016 at 8:19 pm

Ya I have something to say…you guys SUCK. I got my credit card info stolen out of my car in my brief case, some one got away with ordering 200.00 dollars worth of pizza in two day’s in a row, no one bothered to check I.D. an then tried to run it again and it got declined because my credit card company shut it off. They also stole all the tools out of my car. Now what really pisses me off is that I had to call you people more than 10 time just to have some one look at my fill…ya, what ever. The least you could do it is reimburse me the 300.00 on my credit card an get me a cheap air compressor, an a cheap nail gun. Your graham store SUCKS, an so does the manager. I’m going to let as many people know about what happened as I can. This could have been prevented if people there really cared.Tools are replaceable but my credit, BIG MISTAKE,an its your fault. If I don’t hear from you, that’s right I forgot your more interested in money than, the almost 1500 hundred complaints I have read today. That’s pretty sh*t in my view an I’m almost 50. No truly you corporate really do SUCK for use people out hear trying to make a living an my job is 10 times worse than your with maybe 8-10 complaints in 25 years. It pays to treat people with RESPECT*

Reply

Kimberly Allen March 6, 2016 at 8:10 pm

Very poor workers Bryant ark treated me and my kids like shi*…

Reply

anonymous March 3, 2016 at 11:36 pm

I am an employee that work for Pizza Hut in Magnolia, AR 71753. Sometimes when I work evening shifts I close really late. Some days I get off at 11 or 12 am but I’ve been noticing that our general manager has been clocking us out while we are still at work. If im scheduled to work 4-8pm, Im being clocked out at eight even though I stay until 11 and that’s WRONG. please we need investigation

Reply

X March 5, 2016 at 5:19 am

please corporate dont ignore these kinds of messages. I’m also an employee at pizza hut in Federal Way, WA 98001 and our managers treat our employees incredibly unfairly and disgustingly. These are people not just your lowest level money making monkeys

Reply

Eric February 29, 2016 at 1:33 pm

What a lousy company I can’t believe that there’s still operating they offer to people with a leap your birthday . I Drive down to the store and they have no idea what I’m talking about I called another store and then they’re not sure I call customer service and the lady is not sure about it and try to redirect me to marketing where they’re not answering.. I called customer service back and they turned off their phone lines probably because of all the complaints never in my life will I ever order pizza Hut again and KFC is there also their company which also sucks big time nasty chicken

Reply

Am February 25, 2016 at 3:27 pm

My son is ready to boycott Pizza Hut! He loves chocolate Dunkers. We called to order pizza and ordered Chocolate Dunkers we were told they were out of stock. The next time – and we order often- I called a different location I again ordered pizza and added Chocolate Dunkers to my order the person told me they had been discontinued!! WHAT ???? Why in the world would these be discontinued??? Please help?

Reply

karen olvera April 25, 2016 at 10:22 pm

WHY WOULD YOU ELIMINATE DUNKERS? THEY WERE ORIGINAL TO YOU! ANYONE CAN GET BROWNIES OR COOKIES ANYWHERE ELSE!!!!

Reply

Brent February 24, 2016 at 8:16 pm

Piss POOR costumer relation skills on part of the Pekin IL shift manger. Wife as for Cheese bread sticks. They were not made correctly . The Employee who answered the phone was willing to make new. The manger called back told her they would look the same.. and we would have to sent the others back. I would of been willing if they were willing to make them right. She GAVE my wife BAD TIME about it,. Returned the breadsticks now I want all our money back for the night!!!!!

Reply

Brandy Pittman February 17, 2016 at 1:04 pm

I am very disappointed in Pizza Hut in Ellenwood Ga I ordered pizza 2 speciality pizzas one meat lovers and the other cheese lovers with an order of bread sticks only to get there and wait about 45 mins after i was told it would be ready to get something I never ordered…so i waited around 25 more mins to be able to feed my family that night after along day…Terrible costumer service no one apologized and was rude when when they gave me 2nd set of pizzas…..

Reply

Zachary E February 16, 2016 at 5:39 pm

Ok. Here’s my problem. On 2-15-16 I placed an order online for the 4200 S. East street location on Indianapolis. I ordered the big dinner box for $20. My total cost after delivery was $26.35. When my order finally arrived an hour late, I opened the box to discover my pizzas were destroyed. One was folded in half. The other’s cheese was halfway off the pizza and the breadsticks were rock hard. I took a picture and called the store immediately. The manager assured me that she made a note of the incident and I would receive the full amount off my next order. So with that in mind I ordered another dinner for my family tonight. I called the manager after I ordered and made sure I was getting my money off of this order. When the delivery guy got here I was ordered to pay full price or I didn’t get my meal. After several tries and no success on getting ahold of the manager again, I paid the delivery guy only to find half of my order was missing. And what I did have was extremely cold. I have never had a bad thing to say about Pizza Hut until these last two days. I’ve ordered from this store for as long as I can remember without issue. I’m not sure what’s going on but I demand an explanation and a full refund for both orders. Yesterday’s order (2-15-16) totaled $26.35. And today’s order (2-16-16) totaled $26.37. I will be going to whatever outside company I have to, to get this taken care of.

Reply

Angelina Borges Da Cruz February 10, 2016 at 11:38 pm

Tonight about 20 minuets ago I called and spoke to a manager so she say she was, and told them they messed up on my order. I ordered 2 large pizzas with ranch flavor bread….none of the pizza’s had the ranch flavor (I have pictures) . The second pizza was suppose to be italian sausage, bacon, green peppers and dices tomatoes…no dice tomatoes nor bacon. I called to let her know she argued with me she the one who did the order and I was the liar. Very Rude and I am no longer a Pizza Hut fan. Sorry but I will report them. I have to because they did the same last week.

Reply

Becka February 16, 2016 at 3:41 pm

Get over yourself. People make mistakes.

Reply

Jackson March 30, 2016 at 3:38 pm

And when they do they apologize and make it right. If not you get public complaints about your poor service…get over yourself, and join polite society.

Reply

phil February 9, 2016 at 5:54 pm

I’ve been waiting for a refund sense November 8 2015 from the Rockford MI. Location. What seems to be the problem? I will report this to the BBB if this is not resolved.

Reply

Ken February 9, 2016 at 3:18 pm

Very strange experience at the location on Newport Ave in Pawtucket RI. Went for pizza with my son and told by a rude employee that they had no slices at 9pm on a Saturday night when they were open until 12. Wouldn’t give me the chance to order a whole pizza. Appeared thrilled when I politely said ok, I guess we’ll have to go then. Not sure how a manager could allow a customer to leave without offering to make them a pizza @ a pizza restaurant!!

Reply

Karen Fischer February 7, 2016 at 6:58 pm

Friday night 2/5 at approximately 6:45 I tried to go to the Pizza Hut Web site through an email I received from your company. After 15 minutes of searching for a Pizza Hut close by my husband tried on his phone. His phone also searched for a Pizza Hut nearby through your web sites with no success. I tried another web site on my phone and it loaded right away confirming it was the site and not my phone. We then drove to the nearest Pizza Hut at 6736 E Main Street Reynoldsburg , Ohio 43068. The web site never did load on my husband’s phone. We went in side and was greeted by a very friendly female. She advised it was a 50 fifty minute wait for a pizza. That was insult to injury. If we had been able to order on line it would have been a 10 minute wait a time that was acceptable. I wanted to try the new garlic knot pizza but I was not willing to wait an hour! That is too long to wait for any food. Please get that location some help! I won’t be back!

Reply

Tammy Jones February 7, 2016 at 5:52 pm

Hi I visited your Pizza Hut location in Eustis fl on us hwy 441 and we were waiting on out table and my son was coming from where his father was to me and the lady that worked there turned with a hot pizza pan and hit my son in the face with it and it burned him from one side of his nose to all the way by his ear and I took a picture of it as well and the lady didn’t even say sorry or anything only said do you need ice I was very upset and nothing was done

Reply

Jeffrey Davis February 6, 2016 at 6:29 pm

How can I access my w-2 form?

Reply

Norma April 4, 2016 at 11:48 pm

If you EVER get your W-2 form. I would like to know how you got it. My son and his girlfriend worked for Pizza Hut in 2015 and cannot get their W-2’s. Pizza Hut will not send it in the mail, they knocked my son and his girlfriend out of the system so they can’t get it from the web site and even after IRS sent them a notice to send out the W-2’s, they still refuse to send it out.

Reply

Susan February 5, 2016 at 7:51 pm

I just thought you should know that one of your drivers in Creve Coeur, MO drinks and drives. I’ve called and complained to the store several times and they have done nothing about it. She always reeks of alcohol when she delivers and drives horrendously. You will not receive any more business from my household.

Reply

Diane S February 3, 2016 at 9:29 pm

So upset coming home from work wanting pizza my kids and I craving for so much!! Calling them and They don’t deliver to my house!! Because why I don’t understand and they don’t explain? Manager has no words for me! WHAT?? Do something!!

Reply

Runs February 15, 2016 at 1:45 am

What a joy to find such clear thiinnkg. Thanks for posting!

Reply

Jimmy February 3, 2016 at 12:38 pm

I got here at the Clinton Tennessee location right at 1 2 they was a few pizzas on the bar with a few pieces per pan since then it began to get busy leaving little pizza on the bar and they are very slow about replacing them with non popular kinds an example would be a banana pepper jalapeno pizza the worst ever slow service but of course you pay full price for a crappy bar and crappy service

Reply

greg February 3, 2016 at 1:37 am

i ordered a pizza and wings from the hut althought i sho,uldnt have been suprised but i was ,,,, ,my pizza had no flavor it was very bland,, my wings were not cooked ,,,they sent me half cooked chicken wings,,,,check my email to see photos ,,,,,#wentviral

Reply

Domanisha February 2, 2016 at 3:27 pm

I placed an order today aroubd 10:09 am the orser was to be delivered to my hoyse at 1pm. Around 1:15pm i called the store to see what was going on. As soon at a team member answers she says we are not doing any delivery today. I asked for corporate number she put the manger on the phone. I say can i have the number to corporate he askes me why i stated that i places an order ahead of tine and no one called to let me kbow that no delivery would be made. He started cuttibg ne off oh i called everyone i say well you didnt call ne he said your on some bs(bullsh*t) i say can i just have the number he tells me no and hangs up i call back 3 times I’m getting hung up on. The 4th and last tome i call he says you can call another store for the nunber and hangs up again. I call two other stores and they told me theu don’t have that nunber in store. I am very disappointed in the way pizza hut is being ran. There is no respect to customers and you can never get delivery when needed and the employees are rude. This was such an inconvenience to me when i have three small toddlers waiting to eat.

Reply

bill dew January 30, 2016 at 11:13 pm

Two weeks ago I order your pizza it took 11/2 hours before it was delivered. The pizza was cold last week I went to order delivery they told me it would be two hours before they could deliver. Today I want to order off your 5 dollar deal and ask for extra cheese and was told I couldn’t do that since it was two items. I told them I understand it would cost for the extra cheese but wasn’t allowed to have order the 5 dollar deal. The pizza hut is on Stanford rd. Lincolnton NC. I love your pizza and at this point I may have to go to your competitors to get my pizza. Which I dont prefer but seems to care more about there customers. I’ve learned will this pizza hut they don’t care about their customers and making a profit for your company. It would take a lot if credit before I would recommend your business to anyone. Talking with them they would prefer not to do business with a customer and take the pay your company gives them for doing nothing. You should feel ashamed for the way we are being treated.

Reply

Tabitha January 24, 2016 at 1:52 pm

The pizza Hut on Murfreesboro pike in Antioch TN sucks my food was cooked wrong and when I called back to let them know the so called general manager was rude and didn’t want to correct my food. I will never order from pizza Hut again I’ll stick with domino’s.

Reply

Ruh January 16, 2016 at 11:23 pm

Just got a uncool spinach pizza from your Senatobia MS location and Kody M. Claiming he was the manger needs to be FIRED for his customer service.

I have video of the pizza too. Going viral too.

Reply

Ruh January 16, 2016 at 11:24 pm

Not cooked properly

Reply

Janice Deval January 19, 2016 at 12:50 am

Shut the f*** up Who cares about that, is your life really that dull and unimportant you need to complain about a F-ING PIZZA!??!!? you should have stayed your fat a** at home and cooked then idiot.

Reply

shell January 28, 2016 at 9:30 pm

lol…look at the idiot who is reading the comments and then commented…you are f***en rude… how about you getting off your a** and get a life…hahahah

Reply

Steven January 15, 2016 at 6:17 pm

The call center needs to be Restructured . I it’s difficult to understand them and to order pizza also they will delete your order 3 to 4 times before they can get it right then try to overcharge you for the pizza and you have to catch their mistake

Reply

Leah T January 12, 2016 at 8:24 pm

I just ordered from the pizza hut in Fredericksburg and I am thoroughly disappointed! I normally order dominoes (they are way better!) but I saw a commercial for the $5 deal so I said why not? I ordered online via my smartphone and it was difficult to navigate through the options. I ordered a pepperoni pizza with a pretzel crust, a chicken Alfredo pasta and BBQ boneless wings. I received a dry flavorless pasta, a cheese pizza and undercooked wings. I wasn’t a fan of the food but I said whatever because my daughter eats anything but even she didn’t like it. I’m a little upset about the quality of the meal. I’ll just go back to dominoes since they actually care about the food they serve to their customers.

Reply

Karen January 11, 2016 at 10:56 pm

I am so sick and tired or Pizza Hut. I have had numourous problems with them over the last few years. Never get the orders right or on time. I keep going back hoping it will change. My husband only likes Pizza Hut pizzas or it would never happen again for me. Tonight after a ban of 3 months I gave it a go. I ordered on line (6:23 pm) and you have to process the order to see time of delivery. It said 1 1/2 hours for pick up. I understood the delay tonight with the Alabama Bowl game so no problem. My husband did not want to wait in town that long because the ball game started in half an hour. So I called to change my order. (6:25 pm) I got the call center not my millbrook store. I explained that I wanted to change my order to delivery and why. It was processed and then I was put on hold after 8 mins. I was disconnected. I called back (6:34 pm) and talked to someone and was told they were in millbrook. He said my order had been changed and would take about 35 mins. I questioned that because pick up was 90 mins. He said it was because they were to busy in the front. I told him that made no since but ok. After 2 hours I called again (8:35 pm) and got Millbrook instead of call center. After asking where my pizza was I was put on hold. The manager Cindy got on the phone. I was told my order never got transferred that it was still in carry out. I am so upset that I could just cry. She handled it professionally so at 9:09 pm I got my order. No charge but I would rather pay than have this hassle. I am DONE WITH YOU! I am also posting this on social media. Hope the CEOs get better service.

Reply

Brenda eyoas January 11, 2016 at 4:40 pm

I see you have deleted two of my complaints since this morning this is not the end of this trust me

Reply

David Pruitt January 10, 2016 at 8:20 pm

Ordered a Supreme pizza in El Paso,Tx-took over an hour to get and was cold,and only had pepperoni,onions,and jalapeños! A waste of $17 Called to complain,the associate I talked to said he would call the store and talk to his mgr and call me back! Haven’t heard anything!

Reply

Brenda eyoas January 10, 2016 at 6:04 pm

I see a message that says my complaint I waiting moderation does that mean you are going to delete it at will that would not surprise me

Reply

Brenda eyoas January 10, 2016 at 12:26 pm

I also took a picture on my cell phone if ordering and police calling just for corporate information that manager needs to be polygraphed his employed will be too scared of him to tell the truth

Reply

Brenda eyoas January 10, 2016 at 8:34 am

Correction to my complaint I wAs not days late I spelled it wrong I have poor vision and miss spell words I was twenty minutes late and called it in to not have to wait in store cause I was not feeling well I have poor health and this upset me greatly

Reply

Brenda eyoas January 10, 2016 at 6:29 am

I was at the Locatiion on s western on Oklahoma City Oklahoma manager named Ed he threw away a pizza I called in days I was late I asked him why he said I was twenty minutes late I got upset cause I was not informed of this when I called he told me go eat some f word else we started arguing I am elderly he used the f word in front of customers at Least ten times we left he chased us outside called me a mother you know what I had to call police I thought he was going to hurt us his name is Ed I called their home office and I am going to do every thing in my power to see he is fired never in my life I have seen an employee use the f word to a customer their home office better take action I am filing a better business bureau complaint and telling everyone I know about this I can’t believe Pizza Hut has this dangerous man as a manager

Reply

Brenda eyoas January 10, 2016 at 6:16 pm

I just found out your waiting moderation means you are going to check it over and I bet you won’t want anyone to read it and not post it that’s ok I will see to it that you people don’t want business and let your managers cuss people out I will get the 911 complaint report

Reply

Brenda eyoas January 10, 2016 at 6:31 pm

I am going to contact Facebook to see if it’s allowed to post police report and your manager cussing me out if I can it’s going to be done

Reply

Brenda eyoas January 11, 2016 at 8:20 am

Our TV station has a program called in your corner hot line investigation. I am turning your store mAnager Ed into this program

Reply

Brenda eyoas January 11, 2016 at 5:30 pm

I just talked to a very kind customer service person that wanted to know what time this happened I was so upset I gave him the wrong time the order was called in at 11:42 and police were called at 1:00 I took a picture of these times on my phone I was upset and said the wrong time please correct this and I apologize for mistaking the time I should have checked my cell phone picture thank you

Reply

Cindy weaver January 8, 2016 at 11:26 pm

Every Christmas Eve we order pizza. At 5:00ish we placed an order (with Pizza Hut, Millbrook, Alabama) for 2 large pizzas. They arrived about 45 minutes later. My daughter answered the door and put the pizzas on the table. The thin crust supreme looked (and tasted) great. The large hand tossed bacon/mushroom looked absolutely terrible. Several pizza slices had hardly any sauce and had no cheese on them at all. One of the kids ate one piece. I called and told the young lady who answered what the pizza looked like. She said do you want another one and I said yes. She said the only way they could replace it is if I returned the pizza we had. I told her that that was fine. She said someone would be back at our house in about 35-45 minutes with the new pizza and to just give the one we had to the driver. Now, it’s Christmas Eve, the younger kids were ready to go to bed. I fed them pizza rolls because 2 1/2 hours had gone by. Was mad. Still waited. Call an hour or so later and got no answer. That was ridiculous! I have ordered pizza from this Pizza Hut many times. Sometimes they didn’t look great, but I never complained. This took away our “family Christmas pizza tradition”. I ordered dominos a couple of nights ago. Very good. Pizza Hut is who I’ve ordered from forever. I believe you should refund the entire order I placed that night…..not too happy eating the grown-ups pizza while they had none! Actually, there has been quite a few Pizza Hut pizzas that I wish I had called and complained about, but I guess I wouldn’t be guaranteed to be a satisfied customer. Sad way to treat regular customers.

Reply

Ms.Washington January 5, 2016 at 11:20 pm

I just received the most insulting unprofessional interaction with a supervisor by the name of Robert (he stated) from the call center in Memphis, TN. First, they processed my processed my wing order wrong. They sent plain wings without the flavor I purchased. I calles to informed the employees of the error and was guaranteed a reorder in 30 minutes. After 50 minutes passed by, I called to simply ask for a credit since it is late and I have now put kids to bed. I only asked for a confirmation number or code and was totally violated with in professionalism. I was told they didn’t have time for me calling about $12.49. They were busy and backed up. I asked for information so I could report to upper management and supervisor stated he could just take the credit out of system and he stated to me he was busy and disconnecting the call. I called back to get a phone or email address and the technician gave the supervisor the phone call again. An hour and 15 minutes someone is ringing my doorbell waking up my household. This is strictly unacceptable behavior. I had to get online and research how to email a complaint. Corporate should investigate and reprimand this Robert individual. I also would like my money refunded for extremely poor customer service.

Reply

Kim December 29, 2015 at 2:52 pm

Is the store in Enumclaw Washington owned by you or is it franchise. I ask because it is managed poorly, I have been in there when only two people were busting the backside trying to please the people inside the restaurant and trying to get deliveries ready, the manager did nothing but sit in her office, go outside and smoke, or worse yet yell at them for messing up an order in front of other people. From my understanding the manager is not even legal to service alcoholic beverages, but she does.

I have given a tip to an employee, taken by the manager,yet the employee did not receive the tip. The manager is also know to short the staff delivery drivers during the day, telling call in orders that they can’t receive delivery until after a certain time.

Again poor management. People in town do not have good thing to say about this store due to your manager. They know nothing will happen if they say something, so they go somewhere else.

Reply

connor worona December 28, 2015 at 2:02 am

Hi

My name is Connor I did work at pizza hut in fortsmith AR the one on Grand AV. Okay the problem is u guys told me I’m gitting payed when I got hired 3 weeks witch I am sapoto git payed Decemer 28 2015 and I didnt. I don’t know what is happing and the funny thing is I called my cash card what I git payed on last Thursday the week I quit and they said it had $27.13 on it?!! I know I worked more than just that because the fisrt week I got 40 hours and the last week got like 35 hours so I am wondering were is my money for working I am very very upset and mad right now that I didnt git payed the amout I schould I need to git payed!!!!! And how in the hell was there money on my card last Thruday. When I guys told me i am sapostogit payed today?! I want ancers please have one of u guys email asap!

Reply

Glenda Bynum December 27, 2015 at 11:31 pm

I placed a order tonight online for the Henderson, Texas Pizza Hut. It was scheduled to be delivered at 5:58pm at 5:25pm Pizza Hut had a employee call me and say that they only had 1 pan crust available so I needed to change one of my pizzas to another crust. I asked him why did they only have 1 and said he didn’t know he was just told to call me and find out what type of crust I wanted so I asked him if I could speak to the manager. The manager John gets on the phone and told me they can’t make 2 medium pan crust because there was only 1 pan crust available so I asked him if he could substitute it for a large in place of the medium. He said yes he would this one time well at 5:43pm he calls me back and states that his district manager will not allow him to do that and that I will just have to pick another crust. Needless to say I told him to cancel the whole order and that I would just call Dominios pizza. How can you run a restaurant if you don’t even have all the crust available at 4:58 pm when the order was placed? Why do you think I’m going to pay Pizza Hut for something I don’t want!!! If I wanted another type of crust then I would have ordered it!! I will NEVER order or eat at the Henderson,Texas Pizza Hut again. At least Dominios was able to complete my order with out any problem and had it delivered on time!!

Reply

Jessica December 27, 2015 at 12:10 am

I ordered from your Big Spring, TX. location there is usually something wrong with my ordered every time but usually nothing to complain about but this time took the cake. I ordered 2 medium pizzas and an order of bone out wings. I received my pizzas and wings to find I got breaded bone in wings which to me isn’t a big deal. But I bit into one and the inside slightly brown I put it aside and bit into another one and it was totally red and bloody inside. This is very disappointing as we don’t have many options to choose from here and my family loves Pizza Hut over papa johns or dominos. it wouldn’t be so bad if it hadn’t been such a continuation of mess ups. And calling the location only gets me a discount on my next order which really does nothing for me even more if I end up getting sick from raw chicken!!!

Reply

Kelah December 22, 2015 at 9:50 pm

Hi, I have a serious complaint! I was in the Pizza Hut in Greensboro NC on Elton Way trying to order dinner for my family. Apparently one of the male managers was in his feelings about something and directed his anger towards one of the kids working in the back. He said to him that he’s not gonna be on his phone all night. The kid responded back by saying what are you talking about’ I’m checking on my son who is sick. The guy manager then says well you need to not be on your phone. The kid said how can you say that when you are always on your phone. The guy got mad and ran up on the kid in the back and says oh so you got a problem with me or something. The kid said no, you just always on your phone and you never do any work in here. There was also a female there. I think she was in higher management. She started talking to the kid while the guy manager stormed out the store. The kid was saying to her, “you always let him get away with everything!” He’s stealing and going around showing naked pictures of her to everyone everything and you always turned your head like you don’t see it. He also said to her y’all stand there for hours and see us behind and don’t do anything to help us. The female was saying that they needed to handle the problem amongst themselves. The kid was saying to her, you run around playing with these guys in the store and you brought him from another store because he “the other manager” was her friend and he was having problems at the store he came from. The kid was very upset and to me it seems like the guy manager has been giving him a hard time for a while! It’s sad because the female manager is allowing this to go on in her store. She’s definitely in the middle of all that commotion. So, the female takes a phone call and comes back and says for the kid to clock out because she just spoke with someone name Byron and he said he was fired! I don’t think the situation was that serious for the kid to be fired. The kid even told the female manager that the conversation was over and he wanted to talk to this guy name Byron but she wouldn’t give him the number. So I guess the guy who is the male manager name is Tito. It was all super crazy and very unprofessional! The kid kept asking why was he being fired over lies and why does she keep protecting her friend and letting him get away with stealing money, hours and food! She just kept making up excuses because that’s what it sounded like to me! The kid asked for corporate number and she said that there’s no corporate number to call. He said that’s crazy, you’re in management and you’re telling that you don’t have corporate number. She said yes. She then said that he was harrassing her because he kept asking for the number. I honestly don’t feel like he was harrassing her. She’s definetly hiding something. This kid was hurt and I felt bad for him. He clearly says he had a child that was sick that he was checking on and this whole thing went wrong really fast because of the manager guy name Tito. It’s not fair that this kid was fired. He’s always there when I come to get dinner for my family. He’s always smiling and greeting customers and he makes sure our orders are always right. Now, one thing I can tell you that is definetly true about this situation, the kid isn’t lying about the female who I found out her name is DeeDee and the male Tito. They are always standing around or on their phones and the employees be backed up and they don’t do anything to help them at all. That always upsets me. I also think the two have a relationship because they are always playing and flirting with each other. I’m sorry my complaint is so long but it disturbs me that a kid who doing his job just got fired by two people who should not even be managers in your store because they apparently don’t know how to run it. It sickens me that this was allowed to happen. Apparently there’s stealing, sexual actions, stealing hours and unprofessional managers in this store and they should be replaced immediately. And this is coming from someone in management. I would never allow individuals to manage my store like this! I really hope you get new managers ASAP! This was unacceptable!!

Reply

"HUNGRY" Kerry December 20, 2015 at 12:37 am

9:12pm Girl friend placed order online for 2 medium pizzas, paid with card and had it sent to my address for delivery. My phone number was given so whenever the delivery driver shows up I could make sure he see me outside, hour 1/2 later I get the driver’s call… so I darted outside and directed him over to my place, he confirmed the location and ALL THE NONSENSE STARTED!!!
he asked me for my girlfriend’s card so he could
check the last four numbers for a match, I was dumb founded… WHY? I asked, because my boss said I had to. But it was paid for online with her card & im on otherside of town, as you can see my telephone # is on the reciept, and you’re at my address, so he wanted to call the manager and did so. While on his speaker phone, she said to him… COME BACK SO WE CAN CANCEL THE ORDER! I spoke out say hello, im the customer and im standing here. So she said I had to have the card on me before I could get the pizza, Maam! I replied… telling her how & who & where the order was made, she told him to return to the store while I stood there puzzled. THIS IS THE
MOST IDIOTIC MESS I EVER HEARD OF, just a week before I had pizzas delivered to myfriend’s party without anyone showing my card. Really loosing buiness PIZZA HUT!!! need to hire workers that finish school…
PIZZA HUT ON BELLFORT ST. HOUSTON, TEXAS
just off Broadway Blvd. “Back to POPPA JOHN’S Sad situation.

Reply

Tommie Sue Cordova December 19, 2015 at 6:00 pm

I ordered pizza for my children on 12/18/15, when I picked up my order no one showed me the pizzas and I didn’t check them either. I live 25 miles from the nearest Pizza Hut so my children were very excited because it is a treat for them and break from the usual Little Cesar’s pizza they usually get. I ordered the triple treat box with the cookie and bread sticks. I dropped the pizza off with my children and then headed out to a Christmas party, in the morning I noticed that the kids didn’t finish the pizza or cookie or bread sticks, which is very unusual since they love Pizza Hut. The bread sticks were flat and as hard as rocks and the pan pizza was also very flat, being a former Pizza Hut employee I know that they served us very old dough and it was gross. Even leftover pizza from Pizza Hut is usually pretty good. I called the location were I ordered and I was treated very rudely by the manager! Needless to say I will not go back to that location and I will spread the word that the food quality is very poor!! Very disappointed!!

Reply

Tanasa December 5, 2015 at 10:49 pm

On December 5, 2015 I put in an order for delivery, simply because I don’t own a vehicle. I checked with the delivery hours to make sure there was plenty of time. Delivery ended at 11 pm. I received a phone call from local Pizza Hut at 9:59pm saying they only had one delivery person and if I could wait till 11:30pm to receive my food. I told them that I would wait and that it was no problem. At 10:30pm I receive another stating that the delivery driver was done for the night. I guess I need to learn how to tell time. Please explain.

Reply

Sara Harshman December 4, 2015 at 9:36 pm

My experience has to do with a store not listed in Defiance, Ohio. My son and I waited over 10 minutes to be seated, waited even longer for our food. The two orders of breadsticks were nearly burnt and my son choked on them (I do have a picture if needed). I paid nearly $15 for poor service, lack of quality and all around terrible experience. We will not be returning and my son is very disappointed because he really enjoys pizza hut. The staff were more concerned with a party of 20 and I noticed we weren’t the only ones who had to wait long periods of time with no service.

Reply

Kelly November 25, 2015 at 3:04 am

To whom it may concern:

When I walked into the Pizza Hut in Carson City Nevada all the employees including your manager on duty reeked of weed.
I also overheard a conversation between a customer and your manager talking about how the manager owed him a pizza for him giving him drugs.

Not only am I disgusted by this but this was said in front of my children.

I didn’t want to put this on a comment but when I tried to file a report this is what it gave me.

Reply

Randy December 21, 2015 at 6:48 pm

I am surprised the Crescent City, Calif. store gets any business.
Only kids working there and they screw up almost every order The whole township talks about how dysfunctional this store is, but they any the only game in town, I am so glad Little Caesar”s is here.
I am quite sure they will put a huge dent in The crappy Pizza Hut store we now have.
Sadly the Best Pizza we have is Take-N-Bake Papa Murphy’s is Bomb ass good..
And I’m 54 year old fat guy that knows food.
I will not buy another Pizza from Our Pizza Hut.
They have lost me and all my fat friends.

Reply

Earl R Cartwright November 22, 2015 at 11:56 pm

Friday, November, 20 2015 we were a pizza from our local pizza hut in Lamoni Iowa and it was terrible it was salty and on the cool side also we were asked her pepperoni which there really wasn’t it also order of which there was not very many but the worst was it was very greasy. We called them and we asked to have our money back and we were told that the owners said that we complain too much and they were tired of giving back our money on fortunately this was the first time we ever asked for her money back we have in the past gotten new pizza but they weren’t much better it is a unfortunate thing that they can not take criticism or respect their product and produce something that was good I have been a pizza hunt customer for a very long time close to 30 years this has been the worst. But in all those times when ever I received a bad pizza the owner or manager had no problem in fixing it one way or another I’ve actually had a couple of hunt give me a new pizza and return my money with there thanks to bringing it to their attention that is the only way they can fix problems and increase their business I do not under stand this owner or its management team. Looking forward to hearing your comment signed Earl R Cartwright thank you

Reply

Raul Blanco November 21, 2015 at 1:31 am

To whom it may concern,

I would like to express my disappointment with your Kirkland WA -Totem Lake store.

This store has given us nothing but headaches on every single occasion we call in an order.

First off, we cant get delivery where we live because we are out of the delivery area, so we always have to carry out. When we place an order they usually say 20-30 min for the order to be ready, we show up and NOTHING is ready even though its been past the 30min they’ve asked. Our order is NEVER correct, and with no exageration!

Please address this issue promptly if you want your customers to keep coming around to this store!
Even Costco has better pizza service than you guys.
Sincerely,

Unsatisfied customer Raul

Reply

Kelly Pettengill November 20, 2015 at 10:29 am

On the evening of November 19 my family and I chose to dine in at one of your stores. There was only one server who basically took our order and then told us we were on our own…if we needed refills, she pointed out the soda fountain…and once she brought our food out, she never returned to our table. We asked that the $43.10 check be split equally between myself and my parents, to be paid with each of our debit cards. My parent’s card was ran for $28.08 and then again for $23.02. This is already nearly $10 more than the original bill. The cashier who came to the register to assist me asked the server (who rang out the ticket) why she didn’t split it evenly and she flat out said “I don’t know how to do that!” We asked that the two above charges be voided and we’d split the bill again (evenly) and pay with the two cards. At this time, I was assured that my card had not been charged at all, only my parent’s card which was reflected on the two receipts they provided. We were told that the transactions could not be voided out or reversed, that we would have to dispute those charges with corporate. Imagine my surprise when I check my account this morning to see that I had ALSO been charged $28.08…with no receipt and reassurance that my card had not been charged!!! This means that Pizza Hut was paid a total of $79.10 for a $43.10 check and VERY poor service!!

Reply

Angela November 19, 2015 at 7:17 pm

Pizza Hut on San pedro in san antonio tx never answer phone , pizza and wing are just horrible super greasy & wings are never the right order. With so many bad reports and complaints, I would think pizza Hut would fix the problem get new manager or more experience workers, this isn’t the only location that has these issues.

Reply

Shannon November 17, 2015 at 10:31 pm

Okay, so after I got off work tonight, Tom & I go to Pizza Hut to get a pizza, we get home & there’s like no sauce on it. So I call up there to tell them about it & this chick calls me a liar so we take it up there to show them & she says to me with a straight face that she sees sauce. She told us we couldn’t really see it because all the sauce soaked into the crust! How ridiculous!! Just because she didn’t want to admit she was wrong. I told her to pull up our phone # to see how much we spend there & this so-called “manager” still didn’t care. Kept calling us liars so I told her that we no longer wanted another pizza from them, I wanted my money back & she refused & told us we couldn’t come back. We weren’t anyway!!! I will be calling corporate management about this! I took some pictures with the cheese pulled up & I’d appreciate anyone’s opinion. PS- No filters or manipulation.
#REDOAKPIZZAHUTSUCKS!!!

Reply

Carol Hogan November 16, 2015 at 10:56 pm

On November 9 I ordered a build your own pizza. I ordered one side with jalapeños and the other half with banana peppers. When it arrived the entire pizza had jalapeños. I tried to call the store to see if I had made the error or if the pizza was made incorrectly. I called the local number of the store on University Drive in Denton TX. The person that answered said she would have to transfer me directly to the store so they could look at my order. The phone rang about 6 times and I was then disconnected. I called back and got someone else. After telling him why I was calling he too said he would transfer me to the store and again it rang 6 times and I was disconnected. I called back a third time and told the person who answered my frustrations and why I was calling. She said she would put me through to the manager and I was on hold for 15 minutes and no one ever answered. I finally hung up. If I had ordered incorrectly it would have been fine. But I feel that not being able to get anyone on the phone was very poor customer service. It will be a long time before I order from that store again.

Reply

Michelle November 13, 2015 at 9:49 pm

I ordered a Large pizza w/ham, mushrooms, onions, green peppers with pan bread as the crust. It was the poorest looking pizza I’ve ever seen. It took a hour for delivery. Top it off the delivery guy was rude. Called the store and complaind about the service I was offered the pizza to be redone and that one sent back, but going to take another hour. I told the manager I would take chances with corporate. It looked like a 2 yr old tried to cut the pizza. I will never order from them again.

Reply

Albert Delgado November 6, 2015 at 11:50 pm

I purchased a Pacific gourmet garlic chicken pizza in Antioch California on contra loma blvd. When I got the pizza home it had red sauce tomatoes and artichoke hearts and chicken. This is not what I ordered. When I tried to call the store to complain they phone rang twice then was busy. Very unhappy.

Reply

Leisa Adams November 6, 2015 at 2:44 pm

On Nov. 6, I tried to place an order over the phone for a delivery. I was questioned for 25 minutes concerning the address. (Online the address is within the delivery district.) The employees and the manager could not figure out where the School was located! The school is located five minutes for the Pizza Hut and is one block away!! They have delivered to this school before. One hour later, I still have not placed an order. I was told I would be charged a delivery fee for each pizza ordered, even though, it was one order and one delivery!! (I had planned on placing an order for 5 pizzas which would have been 5 delivery fees. One hour later… I still had not placed an order!! They wanted me to pay for the pizza on one card and the delivery fees on another card!! Crazy!!!!

Reply

Donna Davis November 6, 2015 at 10:52 am

Ordered pizza on Nov. 4, 2015, online then confirmed via telephone. After waiting an hour, I called to see what the delay was. Was then informed that there was no delivery driver, and wouldn’t be until 6:00 (this was approx. 4:00 when I placed the order).
Spoke with store manager, asked why we weren’t AT LEAST called to let us know! Ridiculous, and very unprofessional.

Ordered from Pizza Hut
617 West 11th St.
Indianapolis, IN 46202

Reply

Lev Furmansky November 2, 2015 at 4:05 pm

Hi,
I am contacting you according the Pizza Hut service here in Israel since I don’t get customer service from Israel pizza hut.
Maybe you are not supporting such inquiries?
I’m just looking for some one who can support.

Best Regards,

Lev

Reply

Tammie Hilton November 1, 2015 at 5:59 pm

My family loves to go the Pizza Hut in our area on Sundays after church for the buffet. The last few times we have went the service as gotten worse and Quality of pizza has went down!!!! Today when we went to pizza hut the was really busy. The place was full of people. Only one Waitress! We got seated at a table that was not clean. The Waitress was so busy running the register, answering the phone, she had no time for the customers in the restaurant. There was no pizza on the Bar. Pizza was coming out one at a time and people were going crazy over it.. After we got seated at our table the waitress never came back to get our drink or Pizza order. After waiting about 30 mins of no service we got up and left. We went to a different restaurant across the street with better service.. If you are going to offer a pizza buffet on a Sunday…. you need to have more than one waitress and provide pizza on the bar. The Pizza Hut we were at is 1013 W Roosevelt Blvd , Monroe NC their number is 704-289-2588 store # 6557

Reply

James Alred November 1, 2015 at 6:04 am

My wife placed an online order at 8:00pm. After paying and got confirmation the delivery time was 4 hours.. It would not be in route until 12:00! My wife called to confirm it was going to take that long and they agreed, so she ask to cancel order. She was put on hold to see if our order was being prepared yet! It was 8:10 by now, so they were going to prepare my order but make me wait 4 hours. This doesn’t make sense. We did get our money back, but disappointed in Lafayette, Tn service. I still gave my order confirmation email and here is my confirmation number. 3151031195924001181007821

Reply

Tresa Jellison October 31, 2015 at 6:35 pm

l really hate the pizza hut on 4407 Fuqua st, Houston, TX, 77045. This has to be the worst damn store ever. The managers are lazy and the quality of the pizza is less than piss poor. EVERYTIME I order from them my order is always takes over 2 hours and when the pizza does get to the house it is burned and the pizza is without cheese and is just bread. The drivers are rude pot heads. I wish there was another pizza delivery place in the neighborhood cause I sure would not go back to them. What is the purpose of ordering pizza for delivery if you have to get out and go back up to the damn store and act a damn fool anyway because of the poor quality. I wish I was the manager there I would clean house and improve the quality of everything in that ragedy ass store. As I type this I have been waiting on a manager to call me back for a discount on a pizza that was messed up. Its been 2 1/2 hours now. I hate that damn store it just needs to be closed down.

Reply

Tim Berns October 31, 2015 at 12:13 am

I just went to pizza hut in Merced, Ca and I can’t believe the service I got from the manager. He was rude and wouldn’t give me my free cheesy bread that I was to get when I signed up for the hut promotion. What ever happened to customer service? We, the customer, provide your income. Without us you wouldn’t have a job. I get the pizza home and have maybe 15 pieces of pineapple on a large pizza. The worst I have ever had and will never go back. With all the other pizza places you would think you would at least give the customer their monies worth. Very bad.

Reply

Vaughan Bassegio October 30, 2015 at 4:33 pm

I am currently working on a project in my Business 475 class and chose to use your company as a business model. I have not been to a Pizza Hut in many years so long ago I remember table service, such things as a greeter, wait staff and even the ability to order beer. What happen to those days? As it maybe hard to change all restaurants at once, I do have ides that may help with much of the negative comments that I have been reading. Quality and freshness sale not gimmicks and bread sticks. Looking forward to a real response and not one that has been computer generated.

Here to help,
V. Bassegio

Thank you

Reply

RWGauger October 25, 2015 at 5:53 pm

The last 2 times we have placed an order for delivery our order has arrived LATE and COLD. The delivery person apologizes and gives an excuse about “the other driver made a mistake.” Really?

I complained after the first cold order n got apologizies but after the second cold order wanted to find an email address or way to contact a regional office to add a complaint. But how/where? After years of using Pizza Hut, we are done! Customer Service should be better than this! The message sent is “we don’t care about your experience!

Reply

brian October 25, 2015 at 12:10 am

What say you’re open till 12 o’clock at Springhurst location when you really closed at 11:45. why say you’re open till 12 o’clock at springhurst location when you really close at 1145. The Springhurst location in Louisville Kentucky really sucks. I can’t believe you act like you’re open till midnight and then give no service to someone who calls at 11:45 really! Do you really think if the Chinese guy on the phone acts stupid that people will just ignore it.
Freakin pissed Off.

Reply

David October 23, 2015 at 11:01 am

Three weeks ago I sent a comment to Pizza Hut about the Cherokee N.C. location and the poor outside lighting this location has. Lights out- poor size lights and one light pole that has two lights on it that is growing up thru a Bradford Pear tree that both are out. Lights on side of building that bulbs need to be replaced, etc… My comment was to have an area Supervisor go by after dark to see for themselves, which obviously hasn’t happened. Lost my business for sure. Thanks- Dark in Cherokee.

Reply

Missy October 20, 2015 at 2:52 pm

The Pennington Gap store is absolutely terrible. No decent service I went in nobody was there to seat us we found our own Booth which was dirty I had to wet napkins to wipe it. After waiting 20 minutes the server finally showed up and took our order that I had to repeat three times. Finally after another 30 minutes she brought our food which was totally wrong we we’re so disgusted we we told her but she said it would be another half hour or more and we would have to pay for two more pizzas. So we thought we’d talk to the manager. Never saw our server again had to go refill our own drinks. Got to register and waited ten minutes while the cook looked for the manager to ring us up. We told her about our problems and was told they didn’t do discounts of any kind and we we’re overcharged almost twenty dollars for their mistake. Almost two hours and two totally wrong orders we gave up and have not been to that location since! The store was dirty and not even any soap or toilet paper or towels in restrooms. Very upset!!!

Reply

Sue Smith October 20, 2015 at 2:42 am

Your store located in zip code 24277 is horrible!! The store is nasty nobody cleans the manager is rude she gives away tons of food on credit then pockets the cash if people pay it back. She only hires family or friends and throws away the applications people fill out. Her junkie boyfriend hangs out all day with her always in prep area and where money is. Tons of drug activity by her and employees while working. Please do something about this I love pizza hut but won’t go there until this bunch is cleaned up!!!!

Reply

harry curt October 19, 2015 at 10:35 pm

To you who have to read this the owner of this store needs to wake up and smell the pizza. Before he’s out of work himself. My wife and I ordered o e of the deals two large pizzas and brownie cookie thing. The pizza was 50 min to get to me the first time. Was not cooked right. We were told to not eat them to send them back with the driver. Then the driver came back two hours later with pizza was now well done and it tasted spoiled and funny. So I had to spend 26.43 for food that was wrong and the worst pizza I have ever had in my life time.
Well I have been to this store many a time and this is the worst were a manager does not take responsibility for new staff in store. Could it be not the staff but the manager or even the grinning or lack of it. Thanks for your time hope you will get back to me

Reply

Jen E. Cross November 1, 2015 at 11:34 am

It’s the store franchise management. They have to be similar to the film director of hundreds of employees and the staff of a franchise needs a smart person to direct those in that franchise’s Pizza Hut Locations so that there is a customer quality of routine ingrained in the training of Franchise teams. Some1 determined to implement excellence. I am trying to reach Harry Harnett who owns a franchise in Frederick, Maryland and I’m very determined, I never give up. I was living in northern Canada and when I was pregnant, no USA companies would send me overnight freezer menu items and so, I made it a determination to bug the crap out of the USA companies until they would AGREE with ME and these companies now either have storefronts or ship to Canada: Bath & Body Works, Panera Bread, Gibbles-Martin’s Food, Milky Way candy, Payday candy, Reese’s Nutrageous candy, ice.com, Taco Bell selling Gorditas, and prepaid VISA/credit cards as well as any gift cards to be offered in Canadian grocery stores such as Safeway Canada shipping in from Safeway USA items not previously offered. “NO” isn’t in my acceptable vocabulary mindset. I researched and used their own sales charts and projected sales as well as USA population statistics to convince these companies. After 3 years, these companies DID put storefronts, offer franchises to Canadian locations, and they would SHIP to anywhere in Canada. I never give up and I don’t believe anyone who says the words: “Will NEVER happen.” or “Corporate will NEVER agree to that.” or “NO!”. MY successful track record at proving them wrong speaks for themselves because I even skip trace until I find those companies’ manufacturers and you’d be surprised what power manufacturers have over corporations and franchises GLOBALLY.

Reply

Hannah October 19, 2015 at 3:13 pm

My pay checks always arrived late!!!!!!! Hours were carried and sometimes they wanted me to clock out early.

Reply

LaToya Isom October 13, 2015 at 9:51 pm

I am highly disappointed in your company tonight. I
placed an online order at 6:00pm and received a confirmation of order
email saying my order would be delivered by 7:01pm. I called the
location which is the Goodlettsville, TN location at 7:20pm to see if
my order was in route. I was placed on hold only to be told that they
don’t deliver to my address after dark. So I waited over an hour for
an order that was never prepared. I never received any notice about
not delivering in my area until I called the store. To top it off I
was contacted by the call center in Memphis, TN at 7:40pm to tell me
about the no delivery policy, once I told the rep I had found out the
information and was highly upset she hung up on me. I called back to
speak with a supervisor and he pretty much didn’t say anything but I
could get a $20 credit. This may seem small to your company but my
reason for the order was because my child is sick and I didn’t want to
take him out. I have never been upset with your company until tonight
the whole situation was handled wrong.

Reply

ray October 12, 2015 at 10:21 pm

i order a pizza from the location on ast piedmont rd in marietta ga a week ago, it took over an hour to arrive and was cold, i tried again tonight and it took over an hour and a half to arrive. when i called i was told they only had one driver and had a whole screen full of orders. maybe the corporate officers should get out in the field and see how customers see your company. i will order my next pizza from Pappa Johns

Reply

Kristina October 12, 2015 at 6:14 pm

I am at my wits end with our pizza hut! They always make it wrong. When I tell them, they act like I am just trying to get a free pizza or bothering them. Tonight I ordered a simple pizza, girl reading it back kept reading back something different. So I called back a few minutes later a boy answered, he gave big attitude and cut me off. I then asked for the manager by name (used to work with her and knew her). He gets her and I can hear them talking. “She wants the manager.” She huffed he told her she asked for you by name. She replied agh great. Answered the phone “ya kristina what do you want.” I told her my problem she told me I was basically wrong and they read it back right. I really just want my pizza made right the first time. This pizza hut in glenwood ia is so rude all the time and managers on power trip. Really need better costumer service! Everytime i call in an order it’s almost the same thing I will gladly drive 20+ minutes, for better service, in next towns pizza place

Reply

Kristina October 12, 2015 at 6:19 pm

I also always have to pick up pizza. They always say a certain time usually 39+minutes late everytime!

Reply

Carl Canterbury October 9, 2015 at 10:09 pm

3530 Mt Holly Huntersville Rd Charlotte, NC 28216 Pizza Hut, this is the worst pizza hut ever. This is my 3rd time ordering from this pizza hut and every time the service and the pizza was horrible. The service is horrible and when you get your order late it isn’t even correct. Today I ordered 2 pizzas and they told me it would be 1hour before they could deliver, the pizza didn’t show up until 1&1/2 hours later. When I opened the pizzas neither of the orders were correct. So I called the store 3 times to try and complain and the last time I was on hold for over 15 minutes and then someone picked-up and hung the phone up on me. This has got to be the worst business that I have ever witnessed, I will never order from there again.

Reply

Lisa Mckenzie October 8, 2015 at 8:43 pm

I tried to order pizza from Pizza Hut in Denison Texas tonight only to get a very rude person on the other end. She hung up on me after she said something and I kindly said I’m sorry what did you say because she was talking really low. She hung up the phone then picked it back up to see if I was still on the line and slammed it back down. My iPhone didn’t drop the call and then after she hung up again did. So I called back and asked and she said
Oh we got disconnected !!!!! Yeah sorry I’m not buying it. There is no bad connection an ou there is no bad connection and not that line:( so I will no longer take my large family there

Reply

Mike October 8, 2015 at 3:53 pm

Past several pizza’s I’ve ordered. Dough has been raw in middle. Hard for a pizza to
get done when you place you order and with in 12-13 min. your pizza is ready.
Takes 16-20 min. for pizza to bake. This area pizza hut just lost all my business.

Reply

Mike October 7, 2015 at 8:41 pm

Driver couldn’t find my location so he called me, and I proceeded with giving driving directions over the phone. Still couldn’t find me. Got frustrated. So he made a second call on a different phone (he had 2 phones). He was cussing and yelling to whoever he was talking to that “he hadn’t made any money, and he wasn’t going to f*** with trying to find this God damn nigger, and he was heading back to Pizza Hut”. Thanks but no thanks. I complained to the manager about his choice of words and she called me a liar.

Reply

Mike October 7, 2015 at 8:43 pm

This was the Baker Road location in Baytown, Texas. Manager was a Spanish female.

Reply

sc October 4, 2015 at 11:47 pm

Ordered online 2 medium pizzas for $6.99 each. Realized both orders were wrong when got home with the pizzas. Ordered one super supreme with sriracha drizzle and honey sriracha crust and one cockadoodle bacon, but got one regular supreme and one with garden vegetables only. Extremely disappointed! Location was 1219 n. Atlantic Blvd. 91801

Reply

Daija Williams September 30, 2015 at 8:01 pm

They never delivered my food . I waited 2 hours and I’m still waiting . I called and a employee hung up in my ear and I called back and she answered and hung up again . I am very disappointed and dissatisfied.

Reply

Ashley September 28, 2015 at 3:29 pm

I order online for the Pizza Hut in neligh and I went to pick it up there was no pizza made! They got the order but couldn’t make it because they don’t have any cheesy bites! Then the cashier had the audacity to charge my credit card with no pizza! She said I can give you your money back in cash! She told me they haven’t updated their online website to order! That they need to take the cheesy bites off! The worst Pizza Hut I have ever been too!

Reply

Cassondra durnen September 24, 2015 at 9:41 pm

I have to say when I find places that have gluten free options I love it!! But I have to say from having pizza Hut pizza to this was far a disappointment!! My gluten free frozen pizza is a lot better and cheaper!! They complained about giving us a side of gluten free pizza sauce I could only get normal? Which I’m glad I asked for more the pizza was dry there was hardly any sauce!! The cheese was a thin layer not cheesy as there normal pizza is! Ordering gluten free is expensive!! And it’s a very big disappointment when your only paying a arm and a leg for the crust but then you complain about extra pizza sauce I would have asked for extra cheese a lot extra if I knew what came on it!! But I probably would have not received any extra just like the sauce!!! U order a pizza that’s double a normal one and u get half of what you should for toppings!! No thank you!! I will not order again!! I will stick to frozen pizza!! I was very excited and it was the worse gluten free pizza from any resturant I have ordered from!!

Reply

Mario Gray September 21, 2015 at 12:22 am

This is the worst experience ever. After waiting 50 mins for our pizza. Called the restaurant they said the pizza delivery guy is running late. Then the guy said was that ok. Hell no that’s not ok. I said we have been waiting for over an hour for food. This is some real bs

Reply

Debra Womack September 14, 2015 at 6:44 pm

I had an awful experience with the Cornelia, Ga location today and I’m only writing because things have been going downhill there.
At lunchtime (12:20) I was seated. I gave the server my beverage order and told her I needed a minute to decide what I wanted.
The dining room was nearly empty so I figured she’d be right back.
Wrong!
After 8 minutes she finally came back with my soda and took my order.
I asked for the all you can eat soup salad and breadsticks.
As I headed up towards the salad bar I noticed she didn’t head straight back to put my order in.
After I finally sat down with my salad, she went to the back.
After a while, I finished my salad and still had no soup or breadsticks. And no 2nd salad plate and no salad crackers.
I had to go ask someone working in the kitchen for another salad plate.
While I was there, the person working on the other side had my soup ready and called for my server.
9 minutes later I received my soup and breadsticks.
By this time it was a good thing my soup had cooled off because it was almost time for my lunch hour to end.
I asked for my check, paid cash, and didn’t have time to wait for change or my receipt (which is why I’m commenting here instead of taking the survey).
Train your servers!

Reply

Ryan ramserran September 11, 2015 at 6:14 pm

This is upsetting we order pizza every Friday and every order gets screwed up. Just ordered 4 pizzas and only delivered 1 but was charged $55. Called location and spoke to manager Erica and was told sorry won’t happen again and offered a soda for my troubles. Usually order fries don’t get it speak to manager and said next time fries are free this was two months ago also. Order the brownie and always burnt and they said that’s the way supposed to be. Honestly rethinking our Friday nightpizza hit dinner. And to top it off its my daughter’s birthday and have 12 5 year olds wanting pizza. Guaranteed 551 delivery just got one part of order at 6:07 . Frustrated. Location is florida on Red bug and tuskawilla.

Reply

Thomas E September 10, 2015 at 8:21 pm

i was a Cashier at The Watertown South Dakota Pizza Hut.The Place was losing money for a while, So The replaced The Manager with Jeremy Bailey.He did what he could to Save money.He Demoted me to “Server” and Denied My use of the register and all money handling duties. UNTIL it got busy, Then he had Me do Cashier duties .. He then reduced My pay to $2.12 an hour.. I asked for it in Writing in order to establish a “Paper trail”.. He gave Me a copy of that and said that It was out of his hands and stated that The Area Manager Donnie did it.. i contacted him, Donnie told Me that He had “No Idea what was going on”.. I then reported the incident to The Department of Labor. I was told that It was Illegal for him to reduce my pay to that amount.But Since it was just “Words” for now..I had to show them my Check Stubs in order to prove he actually Illegally reduced my pay so much. So I Patiently waited until I was “Paid”.My Paycheck was not changed. Jeremy STILL demanded I do both duties while getting paid for the lowest level of pay. Soon after The Department of Labor inquired about this, He started reducing My hours. In retaliation, for reporting him to The Department of Labor..I was terminated…His reason was that he says I was Encouraging Guests to send bad emails. This Place has Jeremy..Who always shows up for work in dirty unwashed clothes.. If emails were sent..I had nothing to do with that or Jeremy’s Inability to wash his clothes. When I applied for Unemployment..he stated that I was Terminated for Not enough work.. I have paper work on ALL OF THIS….Jeremy Bailey has lied to Me..Lied about Regional Manager Donnie Schmidt..His Last name may be incorrect.And He Lied to The department of Labor. i will be happy to provide any type of paperwork copies you may need to prove what I am saying.

Reply

Brenda Dorman September 5, 2015 at 10:49 pm

I was employed with your company for something like 3 or 4 years. Never late always early. Even was called several times to cover for the other servers. I didn’t mind I loved my job. I loved my customers. Well most of them. Ha ha! Well anyway I was fired for not ringing up drinks for one of my customers. That customer was or is a firefighter. I had been doing this for a while cuz I had permission from the shift leader. Then one I was written up for this. I signed the write up no problem. The next day I came to work that firefighter came in I was ringing up his order phone started ringing I didn’t add his drinks on right away cuz I was trying to answer the phone in the appropriate time that I should. Had intentions of adding the drinks as soon as I could was dealing with other customers. Shift leader was sitting in dining area talking to customers while I was trying to do my job. Got a little overwhelming for a minute. This was during our Sunday night Buffett. The reason I am complaining is because I have witnessed this very shift leader that wrote me up letting people that doesn’t even work for your company come inside and make food without paying for it. The cost of that food is way more expensive than two drinks. I feel I was treated wrong. I feel that shift leader should lose her job as well. I have known this person many many years and it hurts that she did this. Knowing how hard it is to find a job in such a small town. I have no way to pay my bill’s now. I’m not used to not having a job. I’m a single woman trying to make it in this life on my own. O YEAH and one more thing I didn’t appreciate this shift leader coming in to your restaurant while I was on the clock and she wasn’t and started yelling at me calling me a f***ing bitch and a thief. I was a shift leader for a few years at another restaurant and all I know is the way she takes care of your restaurant and employees is wrong.

Reply

edwin September 5, 2015 at 10:06 pm

Just ordered 3 pizzas here in tarkio mo. They all had black hair in them manager said they are not hairs that it is string either way why are they in my food. All they did was remake all of my pizzas this isnt very good business and conviently they girl cutting the pizzas has black hair. This is a dissapointment and i will not be eating here again i will tell everyone i know not to eat here as well

Reply

sheena September 4, 2015 at 2:47 pm

I am not one to complain and I always give second chances. With that being said, I will never again order from the Pizza Hut located at 4200 Rainbow Blvd.Kansas City, KS 66103. Last month on the 20th I ordered delivery from this location. About 45 minutes after the food was suppose to be at y location I called only to be informed that they didn’t have a delivery driver. Any other time I would just go and pick it up myself but I work security and am not able to leave my post. After 2 1/2 hours my food finally arrives. Fast forward to today (9/4/15), I placed a delivery order at 1035 am to be delivered at 1130 am. At 1202 I called and asked of they knew when it would be here, I was informed that it was coming out now and it should be at my location in 45 minutes. At 115 pm I called back only to be told that it was leaving now and it should be here within 30 minutes, 202 pm still no food. I have worked in the food industry before as a manager, for SEVERAL years, so I understand that it can be busy, but I also know that if you are having the same issue reoccur then that’s when it’s time to hire more employees.

Reply

Shelby September 3, 2015 at 8:13 pm

I am writing here in hopes someone will read this comment and please do something about the Pizza Hut in Jasper, tx. It is one of the only pizza diners have so as you would think it gets plenty of business. By saying that you would assume that it would be a nice clean establishment, it is not tho. It is very run down and not clean at all, none of the employees were gloves (and they have a open kitchen were you can see the pizzas ect. Being made)or hair nets and almost every time i try to give it another chance thinking the condition and employees may have improved they never have. I placed a order for a pizza tonight because my son begged for pizza so I gave in and order one stuffed crust pizza and cheese bread sticks, this was at 6:43 she told me there would be a 20 min wait and when i arrived i had to wait a total of 54 minutes, while i was waiting 2 other people walked out without paying because there order was wrong and they had to wait on the wrong order for almost an hour.
I just write this in hopes that the corporate office or someone over head of pizza hut will read this and please do something about it. This place needs a good Manger someone to run the place professionally and have a clean and friendly and atmosphere.

Reply

Ronald Monroe August 29, 2015 at 1:48 pm

Hello all
I just can’t get it out of my head;the ridiculousness of a local bismarck nd pizza hut.I’m waiting for a pizza carry out because the website can’t make sense on 10% issue with a large two topping carry out.Anyway I go to the bathroom and I just can’t believe how filthy it was.All those young people in that store and not one of them could take thirty minutes to clean that pig pen.
It made up my mind for fear of infection,lol to never eat pizza Hut again.I’d rather pay more somewhere else just to feel safe.

Reply

Rob August 22, 2015 at 4:33 pm

please send me the email address where I can write in a complaint

Reply

Jerry August 31, 2015 at 1:17 pm

Parsons, KS pizza hut makes NASTY PIZZA.
we ordered large stuffed-crust meat lovers. it had 7 pieces of pepperoni, 3 1/2 pieces of canadaian bacon, and a sprinkling of rabbit-pellet sized pieces of beef and sausage. the ‘new’ way to put together a pizza is so STUPID, putting the cheese on first and not last, but i’m sure it saves on the cost to you and the amount of cheese used overall.
we will not go there again.

Reply

Pam August 17, 2015 at 10:51 pm

On August 13, 2015 a friend and myself went to Pizza Hut in Rensselaer ,Indiana. We order there special of 2 med. pizza for 6.99 each so we choice the super deluxe thin crust. Had one to eat there and the other boxed to go. We got our order the within 30 minutes I was in the bathroom vomiting, I was so sick. So we left. My friend was beginning not to feel well by this time also. I had to stop twice within 30 minute drive home because of vomiting. We both was sick sick. On Saturday we ate some of the take home pizza and it happened again, both sick. The sausage on the pizza was spoiled, you didn’t notice the taste until you got a bigger chunk of sausage. We both took bites about the same time and I think we both spit it out right away. We knew than what had made us so sick on Thursday night. Saturday was not as bad, but we both were sick at our stomachs. No more Pizza Hut………..

Reply

Ronald Monroe August 29, 2015 at 1:52 pm

Y did u eat more the next day u should have called the local health board the first time…
That is sad though a major food service can’t hire reliable help.

Reply

icsworld August 15, 2015 at 6:05 pm

Pizza

145 Sheraton Dr, New Cumberland, PA 17070

(717) 774-0124

______________________________________________________________________________________________
English store owners in the state of Pennsylvania could face serious jail time for harassing their customers for no apparent reason!

Many store owners managed by ignorant old stupid white males in the state of Pennsylvania are not well educated enough to understand the fundamental of Human Rights.
According to the US Constitution of the United States of America which was established on Wednesday 4th of
March, 1789. The Congress passed 27 amendments in its bill of rights in one of which is the AMENDMENT Istates that Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.

On this note, the Congress clearly mentioned the Freedom of speech for everyone did they not!
A pizza hut store owner, managed by a very rude old English preak has defied the one of the most important amendment of the Bill of right which is the freedom of speech. He harassed a male customer for giving a
business card to a young teen stating that he was looking for a girl friend. On the note, he clearly stated that he would help the teen with some financial assistance of $100/Wk if she were to commit to the relationship.
Upon leaving the restaurant, the loyal customer gave a $100.00 bill to the teen to help her out.
The following week, the piece of shit owner or manager asked this customer to step out of his restaurant so they can have a one on one conversation. The ignorant manager said to the customer that giving a $100.00 bill was a solicitation and it was inappropriate. Since when helping out a friend would become a minor infraction in the statutory legislative of our common law that would prohibit a person to make such statement! This manager also said to his customer that Alexa was only 16 year of age and she should not be approached in the near future. The customer told this ignorant imbecile that Alexa could have said so if she was uncomfortable with the note but nevertheless, she appeared unsatisfied. In fact she was jumping up and down of joy that day until the asshole Englishman took her money off her hand and said to her that she should return it back to the customer next time he comes in.

By law, no store manager or owner is allowed to harass any customer regarding this matter and should have been resolved in a respectful manner. Alexa, the teen who does not even look 16 but 21 is not a minor.
The store owner is full of shit, he was looking for a reason to harass his customer in person. The state of Pennsylvania prohibits a store owner from harassing his customer when there is a lack of circumstantial evidence that the gesture from his customer was improper and because it had no ulterior motive.
In this case, the law requires the English owner to produce a tag which would indicate that she is just a minor and she is not to get any invitation from an adult party, case solved.
Too many store morons owners in the state of Pennsylvania have no clue on how to address any issue but instead they will make any issue a lot more dramatic like it was no tomorrow.

The owner of this place is a very old English predator who lied to his customers. He is in fact the guy who likes to seduce young attractive teens, that’s why he hired young teens to work at his place in the first place and had the nerve to lie to his customer regarding a teen who is just sixteen year of age. If this were in fact true, then why is this teen working for this lying predator! By law, a minor cannot be hired at any place of employment that is managed by an adult male and if it were the case, then the owner or his manager could face serious time in jail for providing inaccurate information about her employment between a work place and a minor is against the law in the state of Pennsylvania.
Since this teen does not look even near a young sixteen year old;therefore, the manager was lying to all the customers that he has harassed recently when they asked this teen out on a date! If this teen was sixteen,all she had to do is to say so to make everyone aware of her status. This old dirty lying son of a bitch could face some serious jail time if this teen is a minor but the majority of his customers don’t think that she even look like a sixteen year old teen. In the state of Pennsylvania, harassment is a serious offense and can be charged to the sexual predator, the manager, for constantly giving his male customers a tough time just because this old dirt bag has a big crush on Alexa, the gorgeous teen that’s everyone is talking about!

Stupid Italian punk are the most troublesome in the township of New Cumberland, Pa. They all come in the US without knowing the full Law of our Constitution and the Freedom of Speech. Beware of Jack asses Englishmen.

Reply

love me August 15, 2015 at 5:05 pm

there is a store in buda tx and a girl named harley is a rude worker she was cussing at an employee and i noticed the other girl is not there anymore but she is something really needs to be done about that

Reply

Sue August 14, 2015 at 10:07 am

Extrememly irritated that the person in front of me told the cashier to give her the senior discount….and he did even though she was clearly only in her 30’s. She bragged later that she does it all the time because they are not “allowed” to ask your age. I disagree with that, they CERTAINLY are allowed! If there is any discrimination here, it was to every other person under 50 who did not get the discount. This was in Portland, Indiana.

Reply

doe August 10, 2015 at 5:01 am

the store in Denison Iowa smells of mold, rotten wood ,tell the roof leaks by the paint on the ceiling and why is it 1 mile out of town to far to walk parking lot is a pain to park in I would love to put my name here but I like the food and people been eating here 4 years the end is comming

Reply

D. Fonseca August 9, 2015 at 9:21 pm

What a shame that in the very city that Pizza Hut was founded, we cannot even try the latest gluten free crust! How does this happen? The list of towns throughout the state, many of which are a fraction of the size, that can try this new crust is a slap in the face of the city that launched this glorious business. We HAVE to use your competition because they offer a gluten free option. How sad that we have to REQUEST for this option and that MAYBE you will consider offering this. We love you guys – we want to give you money and we can’t!!! How does this happen?!?! What’s worse? Not being able to use the ‘Request Form’ mentioned on your website due to some poor website design!!! Well, one day we hope to give you money. Until then, your competition is beating you in what was once your back yard. Sign me “Sad in Wichita”.

Reply

Joe August 3, 2015 at 5:40 pm

I ordered a pizza at 3:30 in the afternoon and was told my delivery time was 90 minutes. I was shocked, but hungry. It was a Monday, so obviously the store was understaffed. I left directions for the delivery person to call my cell number when they were close as I was in a secure location. Nearly 2 hours later, I received a call from the store informing me that the driver waited 20 minutes and then left. When I asked about the call I requested, I was informed that the driver did not have a cell phone. I could’ve grown the vegetables more quickly than your delivery time. I will NEVER order nor eat at Pizza Hut again.

Reply

Jay August 17, 2015 at 8:19 pm

Of course it’s terrible having to wait that long, but it is the CUSTOMER’S responsibility to ensure the delivery driver can get to your door. If you are in a secure location, it is up to YOU to provide access (give a gate code, be on the lookout, etc). It is not a job requirement for someone to have a cell phone nor use their personal devices so you can avoid having to let them in. If they are busy and understaffed, and you accepted the wait time quoted, you can’t fault the driver for not being able to contact you. If you do not make it possible to enter, what would you have him/her to do? Jump the fence? Pick a lock? Wait for someone to enter ahead of them? Not only is this shady, but it also puts the driver in danger and possibly even legal trouble. The fact that he waited 20 mins, when it sounds like they were VERY busy, puts the driver in danger as well as extending their delivery times for everyone else because you were too lazy to let them in when you were expecting them.

Reply

cece August 2, 2015 at 10:00 pm

I had brought my family to the restaurant on saw mill rd in west haven,CT in which we dined in(approx 10:30pm on August 1st,2015). I had placed my order at the counter and noticed the employee (making the pizza) that he was inappropriately dressed ( pants hanging off his butt as the style you see guys wear in the hood ) I did mentioned it to the manager that did’nt say anything to him, infact ,why should I mention it period ,It’s not a part of a dress code (if they have one).This type of dressing should be left in the streets and in the hood,afterall I don’t want to be seeing any guys butt,so in a reastaurant atmosphere,why should I see it there as well ? These practices should be corrected by management of the professional appearance and conduct of it’s employees,why is this ghetto style dressing allowed inthe work place.?

Reply

kiki August 12, 2015 at 11:40 pm

you sound stupid

Reply

Duane Harrison July 31, 2015 at 9:42 pm

I was going to leave an email about how your employees ruin your business in Kinston NC but I see you have 407 complaints you could care less about already. I guess the money is still rolling! Minus mine because competition and capitalism is still strong in America! Shame too, some of the best pizza around. Keep hiring losers who close your phone and store at 8pm consistently, the market will weed you out.

Reply

Feiona July 30, 2015 at 7:38 pm

I ordered some fried cheese sticks, some quepapas and some regular cheese sticks from the Pizza Hut on Gus Thomason Rd. In Dallas, Tx. When I got my order it was warm but not hot and the delivery driver didn’t even give me an itemized receipt of what I ordered. My cheese sticks were not cut nor were they easy to tear apart. My 3 year old wouldn’t have been able to tear one off if he wanted one. The quepapas were salty and the jalapeño pepper spice was barely noticeable until after you ate a few and then it started building up. I called up to the store and talked to a manager. When I told him that the driver didn’t give me an itemized receipt of what I ordered he asked me “did you ask for one?” I told him that I shouldn’t have to ask for an itemized receipt when I order from other places and get an itemized receipt all the time and the fact that the last time I ordered from there I got an itemized receipt. When I told him that my food was not hot like it had just come out of the oven he said that it did just come out of the oven and that it takes time to get to me. I told him that I am 5 minutes away from there so it shouldn’t take that much time to get to me. The manager had my order remade and sent back out and again the food was still not very hot. The manager was very rude and not to mention this isn’t the first time I have had an issue with my order. The first time I had an issue I ordered the 2 medium pizzas for $6.99 deal and on my husband’s pizza I asked for jalapeños and green olives. He got the jalapeños but he didn’t get any green olives. It’s ridiculous when you have to put on your order that you want your cheese sticks cut. The manager told me they were perforated and easy to tear. You can’t even see the perforation and they are definitely not easy to tear apart. Something needs to be done or I will never order from Pizza Hut again. The manager I spoke with was very rude to me as well. FIX THIS ISSUE IMMEDIATELY OR YOU WILL LOSE A CUSTOMER!

Reply

Cassidy July 29, 2015 at 8:05 pm

Walked into the Pizza Hut at 6666 Ridge Road, the help at the counter was great. Had to complain to the General Manager about something and she was NOT pleasant to deal with. She needs better people skills, or to not be in that position at all!

Reply

LH July 28, 2015 at 8:33 pm

I took my family from out of town to the Pizza Hut on Pennslyvania Ave. in Hagerstown, MD for dinner last week. It’s been awhile since I have been this disgusted by a restaurant. The silverware wasn’t clean. The dishes also were dirty and had to be sent back, they had dried pieces of food of them. Maybe the dishwasher isn’t working?? Then I glanced over to an empty booth and saw a cobweb across the seat. The bathroom was filthy and had a horrible odor. The worst part was when you looked up at the vents, all but maybe 1 , were absolutely disgusting. They had black residue on them and also on the ceiling surrounding them. I was so shocked I had to take puctures, I was sure no one would believe me. I just don’t see a reason why an eating establishment would be this nasty, especially a nationally know chain like Pizza Hut!! I have just been sick for the last week . Will never ever go in there, or for that matter would I ever get delivery from that filthy place. On another note, same location ordered pizza several weeks earlier and my toppings were wrong when delivered… When I called I was told no manager there call back on Monday, this was a Friday???? Seriously ??
So nobody there could fix this for me, what if I had dined in? Wouldn’t they have made me a new pizza? My receipt showed what it was supposed to be and it clearly wasn’t
Not sure what’s going on down there… And I’d rather not leave my full name.. Thank you

Reply

Shalynn July 24, 2015 at 11:55 pm

I order a lot and it’s always something . Which I usually don’t complain but I’m completely irritated this time. I ordered to dinner boxes and they came on time specified but they were completely cold, not even luke warm. After struggling to use and place the order all the time using the app I couldn’t even find a way to contact corporate without being directed to the app that never works . So I am leaving my comment here in hopes to be in touch with.

Reply

Tiffany Wilson July 23, 2015 at 4:49 pm

Pizza Hut
1352 S Chestatee is 5.6 miles from my house, and won’t deliver. But Papa johns is ten miles a way on the same street as pizza but and always delivers. I’ve never had a problem with pizza but, heck both of my parents have worked for them at one point. I’m so disappointed and sad that y’all can’t drive 8 mines away is bullshit!
This is from Dahlonega Georgia !

Reply

Liz Brooks July 21, 2015 at 2:38 pm

I treated my sister to lunch yesterday and we stopped at the Pizza Hut on Devonshire Road, Harrisburg, PA. The first thing we noticed when we walked in was there was no air conditioning. We literally came from the heat into even more heat. WOW! Trying to make the best of it, we were seated and the waiter commented that it was worse yesterday. Their air conditioning wasn’t working.

I watched our waiter, Giovanni, I believe his name was, for the twenty minutes my sister and I were there. At no time did he stop moving. He attended to everyone’s needs and was very pleasant. A little frazzled, but very nice. Occasionally, a man came out of the kitchen and it appeared they were the only two working.

After twenty minutes or go, my sister and I agreed to get our food and just go home. It was entirely too hot to eat there and we decided to just take our food home. On the way out, we learned that just that morning two other people didn’t show up for work that day — leaving Giovanni and the manage, Brian, to take care of business.

You should be so proud that you have two such dedicated, hard-working employees as these two gentlemen were. They didn’t complain, they just offered an honest explanation for the back-up and the lack of air conditioning. I for one, appreciated their honesty and my sister and I felt so badly for them and offered to stay to help them but they thanked us and said they could manage a little while longer and the rush would be over.

Far be it from me to tell anyone how to run their business BUT, for what it’s worth, the two that stayed deserves not only their pay but the pay of the two that didn’t show! They were true professionals! Thank you!

Reply

Jason E Strunk July 18, 2015 at 8:08 pm

I understand being busy and I realize some things can’t be controlled, especially when it comes to staffing. However, customer service can be controlled and should be just as important to your establishment as quality is to your customers. With that said, the franchise located at 9012 West Ken Caryl Road in Littleton, CO has failed, miserably in this endeavor.

We placed an order today and received a confirmation email at 16:11. According to the email our pizza was to be delivered no later than 16:46. At 17:08 (22 minutes beyond the time) my wife contacted the franchise and was told they would have order here within 30 minutes; really? They then corrected themselves and indicated, “…the delivery driver is on his way and should arrive soon.” My wife asked for a window of time and they simply said, “Soon.”

When the driver arrived at 17:17 (31 minutes late) the pizza wasn’t hot, the breadsticks weren’t even warm and the sauce on the buffalo wings had already begin to thicken and coagulate. The driver apologized and said they were down to only one cook. We refused to accept the order and sent everything back with the driver.

My wife called the franchise immediately to ask that the charges be reversed on the card that was used for payment. The response was this, “It’s not our fault it’s taking longer than expected, we’re down to one driver tonight. But, if you’re sure you don’t want the order, we should be able to make sure you don’t get charged.”

Ohhh, I’m sure we don’t want the order. You know what else I don’t want; to be disrespected by someone in the service industry. Ordinarily, this is where I would interject some sort of comment about what should have been said…how to keep your customers from becoming someone else’s customers. But I’m sorry, GARLIC KNOT just showed up (in 24 minutes from the time I placed the order) with my dinner and I’ve already dealt with one cold pizza tonight.

Reply

b bowlin July 17, 2015 at 9:39 pm

ordered a couple pizzas online at 10:07 p.m. last night. it showed the pies would be coming from Ararat Drive. odd enough being there is one only a few miles from my residence.
anyway as I said, I ordered the pizza at 10:07 was told it would take 40 minutes to deliver that would be 10:47. first of all, that delivery time seems a little inordinate at 10 o’clock on a Thursday evening. but we had not been to the grocery store so decided to go ahead with the order.
I waited till 11:02 to call the first time, the store manager said it had been sent out for delivery. I was okay with that. the next call went out at 11:47, a full hour after the quoted delivery time. At that point the manager I spoke with assured me that my pizza was on the way and that I would receive a discount. So, to cut to the chase the pizzas still hadn’t come a half hour later. Again I called the store, the same manager assured me that my pizza would be delivered due to the fact the driver had not returned to the store.
Being that I work a lot of hours and get started at 5 a.m., I was needing to get in bed. So, assuming the pizza was not going to come at all, it being well after midnight and considering the store closes at 11. I went ahead and cooked up the last food I had in the house. Wouldn’t you know, the minute I finished cooking, the driver pulls in. It was then 1:02 a.m…. as I said, I ordered these pizzas at 10:07 ,the order was complete at 10:07. So a full 3 hours later I received my order. Of course I received the pizzas for free. I absolutely would have refused to pay a dime for three hour old, cold, wrinkled up pizza… As I said, I ordered these pies online so they had my email address and my number. Did I receive a call, an email or any type of correspondence from the management? Of course not!
again ,I did receive the pizzas free, but they went directly to the trash can. By that time I had already eaten and was full and was utterly disgusted with the condition of my pies. Not to mention the fact that I’m now three hours late for bed.
Having been in retail management myself, I know this is absolutely no way to run a business, to treat a customer, to treat a human.
Honestly, today I’m still upset. Is giving me or anyone for that matter cold pizza, 3 hours late for free really making up for the situation? Absolutely not, not in my opinion. In my opinion, in my line of business, to keep a customer you need to do everything you can to please them. I mean how many other Pizza Restaurants could I have ordered from? Several. There are three that will deliver to my address. Never have I had this kind of problem from Papa Johns, in fact they’re generally ahead of schedule.
So, to sum up. If some kind of attempt is not made, if I do not receive a call and or email as well as a credit for dinner another evening. I will never visit or order from any Pizza Hut, ever again.
This isn’t the first time I’ve had this kind of issue either. Each time I have ordered from Pizza Hut in the last 2 years they have been late. and if it were only 15 minutes I wouldn’t have even mentioned it. giving the unpredictable nature of traffic, etc..
So, sir or madam, I am awaiting your call and or email.
if I do not hear something back within 72 hours I will be posting this to every social media site that I am a part of.
Due to the trouble I had with a manager hanging up on me at the local Taco Bell last week. I called to report tomatoes on two Mexican pizzas which I had requested have no tomato. I have not received any correspondence about either. Your corporation is about to lose my business all together. Never have I witnessed this level of unprofessional, uncaring not to mention unappreciative behavior.

Reply

Telissa July 13, 2015 at 1:11 pm

I ordered my pizza today July 13th, 2015 at 10:20am. Said it was gonna be here at 11:15 and I call at 11:30 because pizza still wasn’t here and she said she had to remake it and forgot to call me and let me know. Then she said it was on its way well pizza didn’t get here till a little after 12pm and the delivery guy said he ran out of gas on his way over here and had to push his car to the nearest gas station. When I got the pizza it was cold and not fresh at and after all that they still made me pay for the pizza and didn’t offer any apologies or try to make it right. I am from Abilene, TX and the Pizza Hut I ordered from is the 3533 north 1st one. I am very disappointed in the costumer service and the Pizza Hut employees.

Reply

Tim July 5, 2015 at 10:32 pm

I read this article on Face Book tonight, July 5, 2015. I am a regular pizza hut patron not to mention an Air Force retired Noncommissioned Officer and would like you to explain if this is true, if it is true have you fired this manager, and if you haven’t why not before you receive any of my business again.
According to recent reports, one Pizza Hut customer in Wisconsin was just refused service because he was proudly displaying four patches representing his service as a U.S. Marine.

“I decided to go to Pizza Hut for their lunch buffet after work and was approached by the manager who came to tell me that for the safety of the patrons and staff they do not allow people in the restaurant wearing gang colors,” Rick Libertas Semper wrote on his Facebook page.

“I was wearing my black leather jacket that has 4 patches and the back of the jacket it embroidered,” he continued. “One patch says USMC, the other says Marine Combat Veteran, and the 3rd patch is the unit patch for 3rd Marines 3rd Battalion and there is a patch of the US flag on it.”
Even when he tried to explain himself to the manager, was turned down.
“I pointed out that these are not gang colors but represent one of the branches of our military,” Semper wrote, claiming that he went on to explain that he “earned the right to wear them.”

The manager said “he can’t be expected to know” the difference. What do you think? Should the manager be fired immediately?

Reply

Beth July 2, 2015 at 3:50 pm

Hello.
I wanted to share something positive, admist all the negotivity in the world right now!!! We were on our way home from vacation, when we decided to eat lunch!!
We stopped at the Pizza Hut in Boatsville, MS. Let me just say it was a great!!
Service was fabulous!! Place was clean. The lunch buffet was fresh and hot! We were very impressed! Everyone friendly.
Thanks,
Beth Chapman.

Reply

Tyler Murray June 25, 2015 at 9:24 pm

I went to my pizza hut that I work at to pick up my order. I stood at the register to pay for my order and I asked for my schedule. The manager told me that I had my schedule and to leave. One of the other workers/manager disrespected me in saying that I was going to be kicked out of the store without paying or receiving my order.

Reply

Tyler Murray June 25, 2015 at 9:29 pm

I received my order at 5:30 that I had placed at 11:30 for a future order at 5. I was there 10 mins early.

Reply

Darla June 25, 2015 at 6:03 pm

please add subs to your menu. My husband loves subs and pizza. He would order your pizza if subs were included. You have pasta. Why not subs. He always orders from Donatos. And I can’t stand there pizza sorry but if you get plain cheese to the extreme it all tastes the same. Thanks (hope,hope,hope). Subs yeah

Reply

Christy F July 1, 2015 at 5:34 pm

I place an order online and my order arrived 2 hours late and half the order was wrong. I tried calling but the phone just rang and rang. I had to drive up there and get my order corrected. I was given a $20 credit that they ended up using towards the error. I was so mad cause I ended up paying twice. I will never eat at Pizza Hut again.

Reply

Caitlin johnson June 23, 2015 at 9:42 pm

Tonight I ordered 2 large pizzas at 7:21. At 8:11 they were suppose to be here and I got them at 8:41 I got them. I really wish they didn’t promIse times that aren’t true!

Reply

Leona M June 22, 2015 at 10:30 pm

I upset with the Martin, TN Pizza Hut. I had to wait over 45 Min for 1 large supreme pizza. I finally asked Jamie the server for the pizza. She immediately brought it out, but it was cold. I and others were refilling our own drinks at the waitress station. The main issue is the girl rang up my pizza, but did not give me the promotional price. I told the manager Toxie (I believe is a false name the manager gave me), but the manager refused to give me the promotional price. She said it was already rang up and completed. The others in my group all paid the promotional price of $11 and I had to pay $15.49. It isn’t much money, but due to the managers laziness and lack of concern for the customer I had cold pizza and feel I was over charged. Pizza Hut corporate you have my email if you care anything about keeping me as a customer then contact me ASAP.

Reply

Carla Rogers June 20, 2015 at 11:35 pm

I will never do business with Pizza Hut again. Tje customer service has gone down hill, Im so disappointed that i actually came online to exspress my anger. I ordered online , as i have done for years. I made sure my onfo was updated because i moved. Once my order was completed, my checking account was debited. I received a confirmation email with the store that was delivering my order, time and amount. I ordered atv7:53pm, it stated my order would be here atv8:23pm. 845 came along, so i called the store, a young lady said it was out for delivery. So i waited. 9:00, no pizza, 9:15, no pizza, keep in mind, the store is in walking distance.. Called the mgr at the store, she couldnt find the order. She gave me the number for the other store in Grandview.. I called, the mgr couldnt find my order, he gave me customer service number.. I called, they said, OH, we called you and left you a message, we cancelled your order, no pizza hut delivers to your area.. Really? The one down the street does not deliver? Nope… I never recieved a message, nor a call.. They took my money, sent a confirmation, but dont deliver to my house.. Come on Pizza Hut, technology is way too advanced for these kinds of errors. And hire some people that have better skills on how to handle this.. Now I have to wait 3~4 days to get back my money that pizza hut took but doesnt deliver .. I was in fast food mgmt for 19 years, never would I have treated anyone this badly..

Reply

Don Shafer June 17, 2015 at 11:38 pm

I ordered 2 lg pizzas, 2 topping w/ bread sticks using a coupon (20.99) from Gunnison, CO Pizza Hut. I was told I couldn’t get extra cheese as one of my toppings & it would cost an extra $2.00. I was a bit upset about this and I was told this was a corporate policy. I will take my business elsewhere next time.

Reply

irene leyva June 17, 2015 at 3:26 pm

Tried to order online, card wouldn’t accept. So I called in for the 2 for 6.99 mediums. Delivery from Tustin St Store to Santa Ana, Ca. was fast. Pizza were soooo small. Ordered 4 pies and they look as small as individual pies. It was for a corporate meeting. Not enough food. Extremely embarrassed and disappointed.

Reply

ebony June 15, 2015 at 11:53 am

Today was one of my first times being very unsatisfied with pizza hut and there customer service. On June 14, 2015 on Sunday after noon i placed an order at the location
794 Neapolitan Way
Naples FL 3410 at 1:55 pm. I had called to ask at 2:13 pm if i could double check my order and take a pizza off. They informed me i could not the pizza was already made. I was ok with that. I then called at 3:20 asking where my pizza was at since i had waited over an hour. She informed me she is in the area. After another 10 mins the pizza was finally delivered. I was very frustrated at this point because I’ve never experienced such bad waiting period in the past or with any of you competitors along with not letting me remove an item.. I then opened my pizza to find it dried out and cold. Which I should of known to cancel it earlier because what pizza wouldn’t be after over an hour of being made and the employee told me at 2:13 it was made. I asked to speak with a manager with my complaint and she was refusing to give me my money back knowing i called in twice how late the pizza was and how disappointed i was with that locations service. All she could offer was a credit. I wanted my money back.I even asked to have her driver pick them up. I am extremely disappointed and feel the product i expected to be delivered was extremely dissatisfactory and i was inconvenienced and no one cared. So why would I want to have a credit at a place that doesn’t care about late service and customer service. The managers name was Negi A. i believe. This is not the correct way to keep customers. I hope for the companies sake that you try to satisfy your customers and be careful on the employees you employ.

Sincerely,
Ebony

Reply

danette June 14, 2015 at 11:33 pm

Ordered from pizza hut on cherry lane Meridian Idaho today for carry out called in waited for 20 min after I got there, Noone was in the restaurant after waiting breadsticks were old and ice cold pizza was to be a supreme no green peppers got pepperoni with green peppers and a couple mushrooms sauce tasted bad! I always loved pizza hut but that was awful and now website wants you to share on Facebook if u want them to read your comment WTH they might want to think about that!

Reply

glenda stidham June 14, 2015 at 7:29 pm

What a poor excuse for customer service… Pizza Hut in old magnolia. Just got an order that is WRONG that was placed online so the margin of error should be near zero! I called up there and talked to Sean/Shawn/Shaun however it is spelled. My options are wait 3 hrs for a new pizza or I could drive up there to get a refund. Well first of all it has already been over an hour since I placed the first order and if I was going to drive up there why would I place an order for delivery and why wouldn’t I just get my replacement pizza! Seriously how hard is it to read & follow the pictures!.
** FM 1488.
magnolia, tx 77354.
281) 259****

Reply

bobbie June 5, 2015 at 10:05 pm

I order from the pizza hut tonite in waycross ga and it took over a hoyr to get my pizza and then I came in and notice my pizza was wrong and I order 4 ranches and they didn’t even bring me my ranches

Reply

barbara agan June 3, 2015 at 12:12 am

This is store 2518, my entire crew has a complaint how their time has been deleted,how they’ve been cussed by the agm,madills ,Atoka and Muskogees crew plus Tammy came to my store cussed my customers who are pillars of the community. I was in the hospital while crystal from madill used my numbers,while I was gone. The agm wouldn’t give my daughter any info and said he would only talk to me,but she was my guardian,I had no phone or phone numbers while I was in the hospital. They didn’t want me talking to anyone even the agm because for 4years he screamed,cussed and was verbally abusive. I’d have to hold the phone away from my ear and every employee that ever worked for me has heard him. Jennie said to him your verbally abusive to her,and he said hell yes I’m verbally abusive to her.. My landlord came by because all my crew except 1 remains who is a cook. Jan and Dave was so worried because madills crew told my medical business that violates my hipaa rights. I’m from this town,I got the pizza hut off the close down list 5 years ago. I can’t go anywhere without someone saying (customers) saying how their running pizza into the ground. I’ve tried to get fmla , my agm put in personal leave,so Jennie called payroll and they said they’d mail her the forms. So when I got out off the hospital.i called trinity and she said Bobby put me in as personal leave. I told her what happened to my fmla that she was going to mail. She said I had to have my manager send the papers to me. So now I have text stating from boss that it Loa when trinity keeps saying personal . I ask my boss do my numbers work and he texted no your on Loa so it won’t work. So I stated I’m calling human resources tomorrow but he said benefits department. I’m getting the run a round and so are my employees cause they know he’s lying saying I deleted all my employees time,when they know I was in the hospital. The week I was not there ppl at home land said they a black(crystal) loading boxes in to her car. I don’t know who else has the black car,but they were seen loading boxes in there car and then inventory was off 1800 dollars which he tried to blame off on me. There are 8 of us that will talk to you or a lawyer. 8 employees done wrong and the town of Marietta knows it. Plus bobby has one of the employees sleeping in the attic. We need help please and he did not want us to call human resources. Cynthia my shift leader has recorded every conversation and all of them will stand up concerning verbal abuse to my employees and our customers!

Reply

Nikki June 2, 2015 at 11:51 pm

I live in Houston and the location I ordered pizza from is on Ella Blvd. I ordered my pizza at 8:15pm cst and it is now 10:48pm cst and I still have not received my order. This is one of the worst locations I have had to encounter. I went to the location and there is no manager on duty just high school students. Management need to be fired!

Reply

Olivia June 1, 2015 at 1:47 pm

We just ate at the Pizza Hut in Fredonia, KS and it was the dirtiest Pizza Hut we have ever been in. We are business owners ourselves and felt we would want to know this if it was one of our shops. We will visit your restaurants again because of the standards you usually require but not this one.

Reply

Brandon Matthews June 1, 2015 at 12:18 pm

I was employed at a Pizza Hut about a week ago I’ve been working there for almost 2. I was wrongfully accused of sexualI harassment and they terminated me from my understanding there supposed to be an investigation.. Of sorts and I have tried to contact many people including human resources and nobody will contact me back about this matter this is wrong..

Reply

Brad May 31, 2015 at 11:45 pm

Judging from the punctuation and grammar of the commenters, they would be angry if a driver got to the house too early.

Reply

Denise Marte May 31, 2015 at 2:22 pm

we’ve been loyal customers for years until now,t I ordered 2 large pizzas from 3901 E 4th Ave Hialeah, Fl.. Its really ridiculous how Ive spent nearly 40 dollars on 2 large pizza and what I received was to be 2 mediums pizzas! I stopped the driver before he left and complained. All he told me was that he didnt know anything and to call the store, so I did! And the funniest thing was that they told me the cutter cut the pizza properly, but wait till you see the pictures I have…you’ll also flip, My pizzas look like a 2nd grader cut them!! Every slice was uneven to the max!! My 2 yr old can cut better than that, even my yorkie! Its just sad to see how now a large are now mediums!! No longer a customer! What ever happened to customer service?……Oh well I guess Now Papa Johns for now on!! Oh and btw If you want to hear how they treat their customers call them yourself at 305 693 4800

Reply

Asia May 26, 2015 at 12:07 am

I live in Mesa, Arizona.. Ordered a pizza tonight May 25th at 5:00 pm , had to wait about an hour, we called back they say they’re sorry they messed up our order so they give us a discount. WE WAITED THREE WHOLE HOURS AND CALLED BACK, they put us on hold for 30 minutes, while we’re on hold the man arrives, first off, he looks like a crackhead, secondly, he’s rude as hell and forgot our drink so we ask him how long it would take and he says “however long it takes me” so we’re asking him why he has an attitude and he continues to get an attitude, as we’re trying to pay for the late pizza he says “it’s all good” and walks away WITH OUR PIZZA and drives off. I honestly think this is pitiful as hell, who is pizza hiring these days? Seriously.

Reply

betsi spain May 22, 2015 at 8:10 pm

I have tired to talk with u guys about what happened to me and no one is listening to me. I also died in ur corvallis Oregon pizza hut and no one cares I will never eating at any pizza u y again ever. I way I have been through like it’s my fault and the rude people that work for u. U have a problem at the the corvallis Oregon pizza hut

Reply

Patrick May 21, 2015 at 10:02 am

I’m a customer to the gloversville NY pizza hut. I’ve have been inside to order at the counter where I expirenced the rudest manager I’ve ever meet. Her name was amber. I had ordered cheesesticks and a pepperoni and extra cheese pizza with pretzel crust. When I received my food, there was no sauce for the cheese sticks and no extra cheese and no pretzel flavoring. I pointed it out to her and she gave me an unprofessional attitude which included slamming sauce container on the container and after she remade my order I started walking away and her her talking bad about me!! Is this the way your assistant manager is trained to act! Its not the first time I’ve heard her be rude. She was being very unprofessional toward another manager. I don’t remember his name but he was a tall kid. I’ve dealt with him before and he was very friendly. I was upset to find out he quit because of your assistant managers attitude and can’t blame him for not wanting to work for her. I’ll be sure that I tell all my friends and neighbors to absolutely NOT order ever again from their.

Reply

Shalona May 17, 2015 at 11:29 pm

Here in Orlando,Fl..They give you your pizza whole no cutting no nothing..Ordered from 2426 S.Kirkman Rd..i couldnt believe it i thought it was made by lazy individuals and plus the bone out wings I’ve been craving weren’t all on the aluminum paper they had in the box. We eat from there every now and then and by far this is the worst. He offered a 10 DOLLAR credit on my next order..im sorry but that isn’t making a customer happy..

Reply

Carol bone May 17, 2015 at 7:23 pm

I’m trying to eat healthier. I like the healthier options but I would like to see a wheat crust option.

Reply

Laura May 16, 2015 at 5:36 pm

I can’t believe that there is a new housing area, which includes my house, and I can not get a pizza hut to deliver a pizza. There are two listed for this area but neither deliver. There is allot of money to be made here and pizza hut doesn’t want any of it????? I guess I will have to stay with one of their competitors.

Reply

Connie May 14, 2015 at 10:33 pm

Just purchased the worst pizza ever from pizza hut… So disappointed!! I asked for spinach as one of the veggies and instead of putting it on top of the sauce and in between the cheese, like everyone else does, they threw it on top not even cooked!!! I called the Olive St pizza hut in Porterville, CA and they told me that it’s done that way so the spinach won’t get crunchy!!! Unbelievable, if I’d wanted salad I would have asked for it on the side, not on top of my pizza!!! UGH!!!

Reply

megan May 24, 2015 at 7:52 pm

As a pizza hut employee, this is the way we do it. It is what we’re trained to do.

Reply

Nat Singletary May 9, 2015 at 10:45 pm

I received poor service at store# 026378 located at 3504 Hwy 20 SE, Conyers, GA. I ordered a Pepperoni Lovers & Supreme with out green peppers. I got a pepperoni pizza that looked like the orange box pizza pizza store with hardly any pepperoni and a supreme with green peppers. I called in and the night manager offered me $5 after I paid $23 to get what I didn’t order. I asked for the franchise owners information. He said he had no idea who or what their info was. That is why poor service continues to happen – no accountability. I noticed new menu items, but if you don’t fix the service and lack of concern about doing business in excellence, new item won’t change a thing. The blemish created tonight was on Pizza Hut corporately, not the one store. I hope you can address this with the owner and staff and make the changes necessary. Otherwise, you will continue to lose your customers. Bad news always travels at twice the rate, at least, of good news.
Nat Singletary

Reply

cynthia belt May 9, 2015 at 4:23 pm

the pizza hut on 63 and south western in Oklahoma City has problems ALL the time. Ever time we think we will give pizza hut another try we are disappointed again. Please let the manager know he looses business to Domino’s pizza on a regular bases.When the employee answers the phone and says it is a two hour delivery time before they say welcome to pizza hut you have a BIG problem. I don’t have a clue how the doors are still open.

Reply

Betsy Marshall May 5, 2015 at 7:42 pm

I ordered a pizza today 5/5/15 and spoke with the on duty manager at the baxter st. locaction of athens ga 30605! I ordered a large half & half meatlovers and pepperoni i also asked for mushrooms and peppers to be added, i called my order in at 5:20pm and received my pizza at 6:45pm, it was VERY cold and my order wasnt correct i wanted mushrooms and peppers on my half of the meatlovers only toppings were on the pizza cheese and old flaky mushrooms and peppers but NO MEAT! I spoke with the manager on duty who was VERY RUDE about my order as i was speaking with him trying to tell him that my order was wrong he hung the phone up on me! I called back trying to speak with a manager as i asked for the manager i was hung up on again! This is unacceptable in my term of doing business with this pizza hut! I was very disappointed in the way that manager handled this situation! Please take action with this manager! At this time i will no longer deal with this pizza hut!

Reply

anon May 3, 2015 at 3:01 pm

I have always loved pizza hut but when I receive my pizza late 3 times in a row by the same Driver that smells of weed and cigarettes it gets old real quick I am a loyal customer to the pizza hut in leesport Pennsylvania but as of recent this has been the issue the drivers name is Dan and he always smells like pot and cigarettes and I find this highly distasteful and disrespectful as well as i illegal if something is not done I will call the police about it I have seen him hitting a pipe before bringing my pizza as well and this is unexceptable.
Sincerely ur loyal customer

Reply

Veronica May 2, 2015 at 12:34 am

I order food and the man came without change so I didn’t get my exact change. If you guys don’t do something about this then you will start losing a lot of customers.

Reply

Tasha B. May 2, 2015 at 12:02 am

On tonight May 1,2015 my nephew placed an order online to the coliseum blvd Montgomery, AL pizza hut. We waited and waited for the order to come and it never showed up. So I called customer service which was also very rude especially the supervisor. She tells me they called and spoke with a lady on my nephew phone and she said to cancel it. Which was all a lie. I asked to speak to the site manager. He decided to relay a message through customer service supervisor instead of speaking with me. So we go up to the store way before closing time and they are closed. Long story short I will be calling cooperate Monday

Reply

ed falbe May 1, 2015 at 4:51 am

I just wanted to make a statement about 2 pizza Hut locations. I am a manager at a establishment in benton harbor Michigan and regularly order pizza Hut for my self and employees. I have to say every thing is always as ordered and taste great. But I live in Niles Michigan and have ordered twice from that location. And the pizza looks and taste horible. I do not understand how pizza can change from one location to the next but I have to say after giving the Niles Michigan 2 chances I will never order food from that location again and will advise all my friends and neighbors to look els where for pizza. When I want good pizza Hut pizza I will drive 35 min to benton harbor Michigan to pick up pizza instead of the pizza Hut right down the road. I am sorry for making such a negative statement about a place of business. But I gave them 2 chances to deliver what the other store has always given. So thumbs up to the benron harbor Michigan pizza hut. And unfortunately thumbs down to the Niles Michigan store

Reply

joann williams April 29, 2015 at 10:44 pm

Me and my family has ordered pizzas off in on the last month and they have messed up on several orders we looked over the first few but this is getting ridiculous they fo r get bread sticks or pop or dipping sauce or it’s half cooked. Yeah they bring it back but the calling in about it is getting old the address is getting1812 se Pennsylvania ave in topeka ks there’s different numbers cause we all take turns ordering but it shows how many times we’ve called in about things they forgot or the order was wrong.I think the family should be entitled to something from all the hassels we have went through in a month’s time the names are sibert.Williams.Johnson I think pizza hut should atlest gave something from all the trouble we’ve had

Reply

Tom McEleney April 29, 2015 at 12:15 pm

I am the sponsorship and program director for the Clinton Area Showboat Theatre (CAST) in Clinton, Iowa. The showboat’s website is clintonshowboat.org .CAST is a 501(c) 3 non-profit organization. We would like PIZZA HUT to be a sponsor for the upcoming
2015 summer season. My cell pnone # is 563-249-****. Sponsorships rage from $25.00
up to corporate levels of $1,000.00 to $3,000.00. Each sponsor level has a number of perks that comes back to the sponsor. Thank you for your time and attention. Tom McEleney

Reply

Sognia April 22, 2015 at 9:26 pm

Tonight I called in and ordered a large stuffed crust pizza with Canadian bacon, when I opened the box I was very disappointed in what I saw, but I decided to try it anyways. It was the worst pizza I have ever tryed to eat, the dough was old and didn’t rise even had a weird taste to it, there also was no cheese in the crust. So I called them back within 5 mins of the driver leaving to let them know about it. The girl on the other end of the phone was not understanding or helpful at all, in fact was rude and unapologetic, I do work with the public and was not rude or hasty with her at all cuz I do understand what it’s like to deal with unhappy customers. I tryed to get my money back but she said she couldn’t do that at all cuz it’s a long process to do, she said all she could do was offer me a credit and that was it, this isn’t the first problem I’ve had with this pizza Hut, all of the other ones in town are awsome, I would’ve ordered from a different one but I was babysitting my Grandbaby at my daughters house and that is the closet one. I ordered from the one on west 12th Street in sioux falls s.d., I really hope someone looks into this, they way they make their pizzas there cyz the dough was obviously old they should of known that just by looking at it, and also the way they deal with their customers! I will no longer be going to that Pizza Hut, I just hope I’m able to use that credit at a different location.

Reply

kayla briggs April 18, 2015 at 6:16 pm

I’ve been to pizza hut 258 times since they had the all you can eat soup salad and bread sticks and we have been able to bring a serving home per person. All of a sudden we had the assistant manager Ashley and we can’t. Well they will lose us as customers. Its all you can eat but yet you can’t take any home. Ya what a crock of shit

Reply

Nick April 17, 2015 at 11:39 pm

I order pizza from Pizza Hut @ 8:22pm.The order did not come @9:32pm when I was told we will have the order.Called Pizza Hut @9:45, the person that picked the phone said the order is on the way .My kids waited still the order did not come .I called back again the lady was telling me that they are short handed.9:55pm I asked for the pizzas .it’s still on the way .
To make the story short. my kids has to go to bed without food .4/17/2015.This is very bad.Somthing need to be done with this situation.How can you guys @ Pizza Hut make kids sad by not having their order.I felt so bad for my kids.

Reply

Shannon Keller April 16, 2015 at 8:20 pm

This is the most horrible experience I’ve ever had with Pizza Hut. I choose Pizza Hut over any pizza place and I am not satisfied what so ever. I’m thinking about never ordering from them again. I placed my order at 540 and didn’t get it until 6:45. The pizza was cold all the way through….the breadsticks were under cooked and didn’t even look like Pizza Hut bread sticks. We live 2 mins away from Pizza Hut and I am currently sitting in the parking lot trying to get my money back. This is ridiculous. I’ve also been on hold for an hour with corporate (or whoever I was transferred to) no one is answering. By the way..the Pizza Hut I’m talking about is in Pearl,ms. They may need training or more employees. Horrible.

Reply

Rebecca April 16, 2015 at 6:14 pm

No greeting when we walked in the door.. Instead we were greeted by “sit where you want.” The restrooms were disgusting.. The place itself was disgusting.. Service was horrible. She didn’t bring us plates, or silverware, or straws. She didn’t ask us how the food was. She didn’t stop by our table but maybe two or three times. We had to go up front to get our box for leftovers and pay our bill. The whole restaurant is poorly ran. And there’s no proper “uniform” system, as for our waitress was wearing a hoodie with a flaming red skull on it. Pizza Hut in Devils lake, ND is a TERRIBLE restaurant!! I would not reccomend ANYONE there and we will NEVER be going back!!

Reply

Johan April 15, 2015 at 11:53 pm

Went to the pizza Hut on Steven creek in Cupertino CA. Waited 15 minute’s at the counter to be waited on. Was never waited on I ended up going somewhere else to eat and it was not a pizza hut! There where people working and they knew I was there but I was just ignored. Really hope management gets it together.

Reply

D mejia April 15, 2015 at 9:27 pm

I recently went to my local pizza hut in Park City, KS. I was not able to stay and eat because the place was s mess. When i was walking in the front door there was pizza meat i had to walk thru. There was food crumbs all over, on the floor also the seats. I sat down and even the menus had grease and grime. I had to leave and the staff did not seem to care, please get this location cleaned up, thank you

Reply

Sandra April 15, 2015 at 9:16 pm

We live in Park City Ks and it seems every time we try to dine in the restraruant it is a disaster. It seems to me like it doesnt even bother the employees there. The booths, floors and even the menus are dirty. The salad bar is never filled and fresh. It really is an unpleasant enviroment. I normally never make complaints, but with the customer atmosphere that disgusting you cant help but wonder how the kitchen looks. Very disappointed that the employees dont take more pride in there work.

Reply

Sonnie April 14, 2015 at 9:51 pm

Went to order 2 large pizzas from Pizza Hut tonight and they wanted to charge us $29.00 we told them no we weren’t paying that much they said if we took their disgusting garlic breadsticks they would lower to $21.00. We have pizza once a month and those garlic breadsticks are just so disgusting. We have to take something to get a lower price where’s that marketing and where’s that thinking of the customer I just can’t believe it Papa Johns here we come

Reply

AnDrena Walker April 14, 2015 at 6:04 am

My name is An’Drena Walker…….I just quit Pizza Hut in Rock Hill, SC on N. Cherry rd. I have tried to contact corporate, but the office is not open…………..I have enough proof to file a law suit on Pizza Hut as a corporation for hiring a convicted drug felon………..I was not going to apply for unemployment, but after an employee advised my roommate that my GM Mr. Steven Moore basically had a meeting with some hit men at Pizza Hut and revealed my personal information to these people. I went to talk to the manager on duty and the GM was there and my anger took over. I just wanted to see his face to see if he can look at me and tell me that it all was I lie. Instead he called the cops and it was the stupidest thing to do. I have video and text messages and I need for Steven Moore and Sadie Silvers to be terminated immediately. my phone number is 8033701160……someone needs to call me asap. Thanks for your time.

Reply

Jonathan Smith May 19, 2015 at 11:35 pm

I have never been so Disrespected in my Life Moorhead,mn 56560 Order about Twice A Week,Some one was New at A Call center left me on hold a little long screwed up my payment got three different totals, didn’t process my debit card right confusion when I called too try and see if things could be fixed,The Manager or Associate Start being judgemental an Rude Accusing me of Foul Play,They wanted to Run my card again an again I felt Sorry For the Driver No Tip and Undelivered Product,Favorite pizza sense A Kid,Just have to find Other alternatives before it was over Me And The Manger were throwing Around the F Word Over the Phone.

Reply

Mary Self April 11, 2015 at 10:03 pm

My girl friend an I went to Pizza Hut in Coolidge AZ. I know this is a small town but you need a Manager in that place. There manager ( who is buddy, buddy with all who works there) was out because she just had a baby. There was a young man that our waitress said what the manager for now sat on the counter by the where walk in orders are taken talking to the girls that worked there. This was 5:30 pm on Sat. April 11 an there was not many people in there at this time. Where we sat I could see there back door. In walked one of there drivers an she DID NOT wash her hands or even put on gloves. She walked to the oven an took out 2 pizzas an one order of cheesy bread. Cut the pizzas an boxed them an put the cheesy bread in a bag. That is NOT her job. But the so called manager just stood there talking to her while she did it. Hooooo an this so called manager was one of the cooks also. Now to our food. I ordered the nacho cheese fries an they where good. But my girl friend ordered a sub an fries. Her fried where cold an the sandwich had dressing on it that she ask NOT to have. It took a good while to get it remade. The waitresses have there cell phones on them an talk when they ring. Most of them had dyed there hair very bright red because there real manager has hers dyed the same way. I understand Good help is hard to find, but there is no reason for this Pizza Hut to be a Zoo. Please Please someone look into this. An Im not sure but I think when they had there shift change there was food going out the back door. That is loss of money for you. Please someone check into this. I really like the food if it made right. This was NOT a good Experience at all. It will be a while before be return to Pizza Hut. Thank you for your time.

Reply

Teresa C April 10, 2015 at 3:52 pm

Horrible experience with the Summerwood location in Houston Texas today. Order online… Called at the hour and 10 minute mark to find out why pizza had not yet been delivered. I was told they contacted the location and the manager would contact me. Never got a call…. Finally get my pizza delivered an hour and 25 minutes later and he did not have my entire order and the order was wrong! Contacted them # again told the same thing and that my credit was taken care of but that the manager would call me… (Yea right) another 15 min. I call again I am told to hold and they would call the store.::: and now the manager is talking to me connected by the supervisor Jessica. He is riude and says I called you and you did not answer but I did not leave a message… (really???). I think not. He offers me a credit I told him I did no want a credit for my next visit because there will NEVER be another visit! He finally agrees to return my $ but never offers to correct my order! Perhaps a customer service class would do him some good. Pizza Hut has lost another customer for life!

Reply

Shenay April 10, 2015 at 4:08 am

Hi i was at your location in canton Michigan and when i was in your parking lot Derek Sweet walked up and said hi im derek but my friends call me sweet. Then he slapped me on the butt and said i love that black girl booty. I said im gonna tell your manager and he said bitch i am the manager and the cameras can’t see us. Then i hurried and left. I thought about sueing but knew i couldn’t prove it because of what he said. Then i found this comment thing. I am really embarrassed and i dont really want money i just want this to never happen to me or anyone else again. Im never going to a pizza hut again and telling everyone i know not to go there. It was my favorite place but now i cant go. Please get that creepy boy out of there. Hes just a terrible person.

Reply

Nora aparicio April 9, 2015 at 5:47 pm

I had worst experience with the pizza hut in South McColl, McAllen, Texas.. The manager is not polite and sarcastic when i called to complain that my pizza is burned.. Another xperience was , i place my order at 12:36 pm and it arrived at 2:19 pm.. I called them twice making follow up.. The person who answered the call is again not polite..

Reply

gloria allen April 8, 2015 at 7:17 pm

stopped by today about 10 minutes before buffet ended,was asked if we were here for the buffet,told just seat and help ourselves.place was filthy had maybe 3 clean tables. Croutons and food in the floor around salad bar,had a whopping 4 customers at 2 tables.we waited 20 minutes ,they put 0 food out. only food on buffet had been sitting out for quite some time 3 partial pizzas total,asked if they were planning to put out food,said nope buffet is over and we stopped putting out pizzas.so i asked if there were any cleaner pizza huts in the area since we just moved to the area,answer was no abriendo ave store is even dirtier according to our waitress.needless to say we will not be back and our looking for a clean place to grab some pizza in the pueblo area

Reply

Tammy April 3, 2015 at 11:51 am

I was at Pizza Hut on Poplar street (Crafton/greentree) area last night when a manager and a young multi colored haired employee got into an argument. All you could hear was the kid cursing at the manager about his pregnant girlfriend (whom work there together I guess) not feeling well. Both were very unprofessional and the language was unbelievable! I hope this is not the people you choose to represent your business! And why would you have a couple working together, isn’t that asking for complications?? I hope that the corporate managers sees this and sees how this store is ran! Unfortunately this isn’t the first issue with this particular restaurant that I have seen!
Concerned Customer
Pittsburgh, Pa.

Reply

Michele April 1, 2015 at 10:30 am

I’m not sure if anyone from corporate will see this and from the thread of comments I am not alone in my disappointing service I received from your business. I received a pizza that was not what we ordered so I called and spoke with a gentleman who said we would have a credit to use in the future. I called your store located in Saint Charles, MO, the Harvester location and spoke with the manager/owner named Paula. She informed me that my credit had fallen off the system and she was sorry. I was not told that you only had 30 days to use a credit and she said it is company policy that we tell our customers just that. (does it make any sense that I would let a pizza that was my compensation for an incorrect one just expire? I have three teenagers, they eat pizza, a lot of pizza). When I told her I felt like I was mislead about being compensated she HUNG UP ON ME, then would not answer my calls until I called from another number. You know social media can be the death of your business, you know customers talk, you know we will share our awful experiences. Let’s say I have 500 friends on Facebook, and I post about this horrific experience, and my friends share my experience, then some of their friends share it, you see the snowball effect I am getting at. How do you resolve these issues? I was in hospitality and believe as a business, customers have a choice and that when they visit my establishment I go above and beyond to make their experience one they’ll never forget. This particular Pizza Hut is on a service road with Imo’s, Papa John’s and Dominos. While I know your establishment has been there for over 20 years, it doesn’t do the amount of business it used to. I wonder why that is and I’m sure if you look at your revenue reports you would come to the same conclusion. It appears this store has its own philosophy; I’m the owner, I run the store, I can treat customers however I see fit, they’re not worth keeping, we can mess up a pizza and not compensate for it. I work hard for my money, it is my choice to support your business, or I should say I did. My last piece of wisdom for whomever may read this is this; GET BACK TO THE BASICS. YOU WANT TO STAND OUT, FOCUS ON CUSTOMER SERVICE.

Reply

christine ostendorf March 30, 2015 at 8:48 pm

We keep trying pizza hut and keep getting disappointed. I love the stuffed crust pizza, always have and when I want to endulge, I go to this pizza. First we tried the new menu options and got the wrong order. No flavored crust, wrong toppings. The 2nd time, the pizza was cold and missing ingredients. Finally, tonight, the pizza had the right ingredients but the spinach was thrown on top like an afterthought of a screw up. The dough was still raw and the whole thing was just unappetizing. Really disappointed with the lack of quality. I’m done giving your company chances.

Reply

Lateasia March 29, 2015 at 10:52 pm

I am very sadden at the lack of customer service and appreciation your local pizza hut showed me and my family in lithonia, ga… We order at 7:45….now over 2 hours later no meal….

Now 10:24pm our order comes cold…under cooked for $44.00. This is ridiculous… Over a two hour wait, for this kids in bed… Me, my family and friends that were waiting on this order.

Will never order again. I will like to speak to someone and request a full refund.. .The customer service at this locations is terrible! If the deliver time is more the 45 mins call…we should not have to reach to you and be told its on the way…when were are literally down the street….
YOUR ORDER -A026408X82T1848
Placed on March 29 at 7:48 PM1 Large Bacon Cheese Stuffed CrustWhole Ingredients:Classic Marinara Sauce1 Medium Thin ‘N Crispy ®Specialty Pizza: Veggie Lover’s®Whole Ingredients:Classic Marinara Sauce, Green Peppers, Mushrooms, Onions, Black Olives, Diced Tomatoes1 8 Piece – Honey Sriracha – Traditional Bone-In1 The Ultimate HERSHEY’S® Chocolate Chip CookieSpecial instructions: Wings well doneOrder Total: $44.99
The crust was wrong.no bacon..wings wrong..pizza cold…had to reheat..for that I would have made a frozen pizza I have in my freezer… Call to speak with a manger they hang up…terribly service I want my money back no credit.

Reply

Cesar Lopez March 29, 2015 at 9:17 pm

My wife ordered a large pizza at store # 011694 when Gabriel asked her what cross she said stuffed cheese. When we received the pizzashe found out it was regular cross and not the one she ordered. She called the store no 011694 to tell them they had made the pizza wrong. Gabriel answered to her and with really attitude he told her that she had ordered that and he was not going to send her another pizza or refund her money. She clearly asked for stuffed cheese and you can check the recorded call. When I asked him for the manager he said he is the manager. I called the complaint line and they told me that is going to take from 3-5 business days. This is really ridiculous I had a different image of pizza hut but I see why other pizzerias are taking over. Poor customer service and poor manager ethics. I would never buy pizza at Pizza Hut.

Reply

Michelle March 28, 2015 at 9:35 pm

Very disappointed with my delivery time. I ordered my pizza prior to 8pm estimated delivery time was 9:05pm. I called pizza hut twice and not to mention the 2nd person I spoke with was very rude!! I ended up getting my order 30 minutes late and by that time I was ready for bed. Very poor service to sum it up my pizza was cold.

Reply

David E. Sowards March 28, 2015 at 4:44 pm

Today (3/28/2015) @ approximately 1:45 pm we had lunch at your chain located at 323 E. Main Street Milton, Wv 25541. I have to admit this first though. Pizza Hut was, without a doubt, once the best pizza around. I grew up in the 80s and when my dad said we were going to pizza hut, it was the best night ever ! The food tasted great, the atmosphere was pleasant and the service was awesome. I am not sure what has happened over the years, but all of these are currently lacking in your establishment. Today, after visiting the Milton flea market, we decided to stop by and grab some lunch before heading back home. At first we weren’t even sure the place was open due to the lack of cars in the parking lot. After seating ourselves, we proceeded to work our way through your more than ever complicated menu. We were eventually greeted by our server “Jeremy”. A very nice young man, but has no business being a server. He spent more time in the back helping the manager than he did with the 10 customers in the lobby. I would assume it was because they were the only two on the premises. I settled on some wings, what a disappointing choice that was. $7 for 8 of the tiniest wings I ever laid eyes on is no deal at all. I had to go to the counter to ask for silverware, which apparently is now replaced with “plastic forks”. After our pizzas arrived, we were given the following statement…..”Sorry, but I cannot find a spatula in the entire place”. Now, one of my best memories of your store was that hot pizza hitting the table and the waitress/waiter serving that first piece on your plate…..with a spatula ! I guess I should tell you that my wife doesn’t really like pizza of any kind, but she does love your sandwiches. Needless to say, we could not find them on the menu. I should also mention that we love the parmesan cheese to sprinkle on our pizza. Well now, here is another problem…..no cheese ? I went from table to table and every single one of them had little to none in them. I was advised by the staff, and by staff I mean Jeremy, that second shift didn’t do their job. By now, all four of us was wondering why we even bothered to stop here. We continued to fight our way through this “not so pleasant” experience when my son asked….” Where is our chocolate chip cookie” ? I once again had to approach the counter only to be told…”Oops,I forgot to put that in the oven”. We weren’t really in a hurry, so we decided to wait for it since the kids really was looking forward to it. It did eventually come and we were ready to check out. Once again….I had to go to the counter to get my bill. I wasn’t , nor do I ever, expect a discount but under this unpleasant experience thought I might actually be given something. No surprise here though….none. I have the upmost respect for those that work in this field, it is demanding, hours are irregular and you live and die by the customers generosity. This is the first time since I can remember that I left nothing in the tip column. I am not sure what I expect to gain by writing this letter other than to bring awareness to a problem that apparently you are unaware of. I hope these issues get addressed in a positive manner that can maybe some day bring back the once pleasant experience I had as a child.

Reply

sherry seisee March 27, 2015 at 2:00 pm

My name is sherry im writting to say what a bad experience i had at a buffalo pizza hut its on french Rd. The food was terrible our bread sticks were cold and they poured butter all over them and when we said something the waitress had attitude the salad bar looked like its been sitting for days and our pizza was dry. I’ve been going to pizza hut there for a long time but when i have a bill of over 100.00 i will never go back there again.

Reply

Jennifer Lloyd March 26, 2015 at 1:45 pm

I had the worst experience ordering my pizza. I places an Internet order at 1146 am at 1310 the driver contacted me stating he was lost. At 1330 he was still no where to be found. I called the main store twice and finally just canceled my order at 1340. I will never order from this store again. My original order number was A012347x82t1048 1148 am March 36, 2015

Reply

Jeweli Billingsley March 23, 2015 at 8:25 pm

Seems as thpugh every time I order from pizza hut I just get even more disappointed every time. This time I was told my pizza would be here in 45 minutes it is now going on an hour and a half. I call and they tell me it hasn’t even left the store yet. Simply rediculous. Will not be ordering ever again ill continue to go to papa johns and cassanos from now.

Reply

Jacky Ballard March 23, 2015 at 4:50 pm

What a disgrace of a place and no wonder Pizza Hut has over 1300 reviews and has a 1.5 service rating. On September 21, 2014 we went in the Pizza Hut in Benson, North Carolina at around 1:30. It was my daughter who is a RN, myself who is a retired Sergeant First Class, and my wife who is disabled and our service dog Max which was in his carrier. We were the only patrons in the place. We ordered our drinks and when the waitress returned she said the manager wanted us to leave since we had our service dog. I went to the manager, along with my daughter, and showed Max’s papers and she still insisted we leave so we did. So we filed a complaint. Now today, 23 Mar 15, I received a letter from Pizza Hut’s lawyer stating that we were not asked to leave nor were we denied service which is a bold face lie. This is Pizza Huts way of getting out of a wrong deed. You treat the veterans and the disabled like CRAP. Pizza Hut you are a disgrace.

Reply

Michael E Brown March 23, 2015 at 2:16 pm

I am writing about one of your locations in the country of Panama – I tried to contact them through their form on their website, and it would not send. I tried through one of the main US website contact forms, but it requires a US location to send.

I am very disappointed that PizzaHut does not seem to enforce quality in their out-of-the-US locations. My wife and I visited Pizza Hut in David, Chiriqui on 18 March 2015 (We live here in Panama). We each had a Personal pan pizza and a drink. My Hawaiian pizza was not the quality I expect from Pizza Hut. There was very little sauce, and only ONE piece of pineapple on each of the 4 slices. And, there was very little meat, only a little slice on 3 of the pieces, one did not have meat at all. I am very disappointed that PizzaHut’s quality in Panama is not good. I do not feel that I received a quality pizza for the price I paid. 4 pieces of pineapple and 3 little pieces of meat is unacceptable. And the inability to contact your offices online is even more unacceptable!

Reply

Becky Terrell March 22, 2015 at 10:05 pm

Unit #004628 New Port Richey FL – we ordered a large Supreme pizza, by phone at 7:15 pm today. We called back to check on it at 8:15 pm and they had lost the order. They promised to deliver it by 8:45 pm. It was finally delivered at 9:05 and and was lukewarm. Almost two hours. When we were last in the business, youngish employees were laughing and shouting, and throwing things at each other. Someone really needs to oversee this location. These problems started approximately 6 months ago. I am afraid we will have to go to a different pizza company if things don’t improve. Pizza Hut is my favorite pizza, so I would hate to switch. Please confirm receipt, thank you.

Reply

Autumn March 21, 2015 at 8:31 pm

You guy need to send someone out to the Pizza Hut in pflugerville tx. Off of pecan street. Worse services ever! I got wings that were still raw when I told the waiter he replys well we can’t check every wing and walked away. Waited 30 minutes for a pizza never once did our waiter come back. When I asked to speak to a manager he tells me there is no manager here on duty?!? Never come back here again! Especially after having raw chicken being served to me and no one giving a rats ass about it!

Reply

Priscilla Scott March 19, 2015 at 9:08 pm

this is the pizza hut in bolivar mo. we quit going every time we get a pizza it not right and when we went in for the food bar it was empty and dirty. management not doing any thing but walking around. so we try tonight i called my order in we ask for it to be ready at 6:00 we got their they had not started it we had to wait 30 min the when we got it home it was not made right. corp. needs to check this out we are not the only ones. There business has slowed down. Its time to but them out and bring some one that cares, this is the same reason Kentucky Fry Chicken closed! WILL NOT GO BACK AGAIN!!

Reply

BettyHTs March 18, 2015 at 5:15 pm

Someone from your headquarters should do a check on your location at: 5111 Ararat Dr
Kansas City, MO.64130. I have received at least 4 pizza’s that were not as I ordered. Today was another one and I called them and waited for 15 minutes for the manager to come on the line. He did offer to send another pizza or credit my account and being the pizza was so bad I didn’t want another one, I can only hope it has been credited. I read the reviews of this franchise and I will say this, If I ever go into that store and hear them swearing and screaming at each other, you will lose a very good customer and my entire family as well. I understand teenagers need jobs, but at a place like Pizza Hut one adult can outwork 2 kids without all the drama. Papa John’s delivers here as well and think I’ll give them a try. The delivery drivers are the only nice ones working for this locations. As a former store manager, I know who to fire and pull their keys and wish they would take the same action. Read their reviews and prepare to be shocked!

Reply

Bev March 17, 2015 at 3:05 pm

Im in a hotel in Trindad, CO and decide to order a pizza. It took one hour and fifteen minutes! It was cold, not cut through all the way and tasted like cardboard! When I called the Manger, Miranda, she offered to send me another pizza! Really, it took too long the first time! She offered me a $20 credit for my next visit. IM OUT OF TOWN!!! Then I asked her to credit my charge card and she said she would have to talk to he GM about that and would call me back. Still waiting! Why can’t a Manager make the customer happy? Oh by the way I ordered my pizza at 1052 am to beat the lunch rush! You could not pay me to ever order from Pizza Hut again!

Reply

Renee March 14, 2015 at 10:01 pm

I ordered from the alton il location my email confirmation said I would get it in 40 min over an hour later received the wrong pizza called in and ended up having it remade. The guy on the phone said it was only the 2nd order on the screen and I should get it asap. Another 45 min later I got a very cold pizza in a new bow. It had no grease makes which is funny I got the pretzel crust this pizza is so Cold. Way to ruin my dinner pizza hut just makes me remember why I go Domino’s

Reply

troy March 14, 2015 at 12:31 am

We are not happy with Pizza Hut ordered Pizza 2 times and never received a pizza bad business we will NEVER order pizza from this organization again

Reply

Theresa Frank March 13, 2015 at 6:48 pm

Last few months I recieved 4 text message cupons from pizza Hut and each time when I went to use them that same day it says no longer available (there order on website cupon) example today is 3/11/15 the text message says good til 3/15/15 and I clinker on link and again no longer available, I called local pizza Hut to see if I can use them though there directly bit they said it’s for online only order. I have screen shots if you would like me to send them to you. At first I didn’t think much but now I see it’s every one doesn’t work.

Reply

nancy volk March 13, 2015 at 9:17 am

I order pizza’s at the Olney, IL branch. It was supposed to e ready in 14 minutes. I go in to pick up my order. They hadn’t even made it yet. A guy comes out from the back with raw dough draped over his arm. The girl says that they are making mine right now. Using the dough this guy had draped over his arm. I should have cancelled my order then, but I had workers at my house I needed to feed. It was total chaos. Lost order. The pizza’s where both supposed to be the same two different pizza’s. Not happy.

Reply

L Vaughn March 8, 2015 at 10:28 pm

We love Pizza Hut and usually have to drive to a neighboring town to get it. We found out by accident this weekend there is actually a Pizza Hut in our town that has been there for 2+ years. It’s on a very busy main road opposite Tanger Outlet Stores and behind other major fast food chains but not visible from the road. The store front does not have the trademark Pizza Hut colors or logo. Perhaps the owner of the building has restrictions on store fronts or the franchise owner has something to do with it but i feel like they are losing business because it’s obscured. Just thought you might like to know. Address
1022 Mebane Rogers Road, Mebane NC 27302.

Reply

anna March 8, 2015 at 12:28 am

I just wanted to let y’all know of some problems I think you have… I real=
ly do prefer pizza hut over most all pizza places… But I have had issues =
the last two times I have tried or ordered from you guys…one I can’t orde=
r online it says “I’m already a hut lover” but I can’t login or I don’t rem=
ember either way can’t do it spent almost two hrs trying… Second I call a=
nd order the girl was SO rude I understand your busy its snowing and nobody=
wants to go anywhere so they order pizza….but I’m paying for this and if=
its that bad maybe you shouldn’t work in customer service..I probably woul=
d have spent more money and bought more food if she had helped my find some=
kind of deal instead of being so short with me…I haven’t eaten or ordere=
d pizza hut in awhile so I was kinda lost and that girl made me feel like a=
n idiot and I think that you guys should know so maybe in the future things=
like this won’t happen…

Reply

Anonymous March 5, 2015 at 7:19 pm

I had a terrible experience with one of your Greensboro, NC Pizza Hut locations today during my lunch hour. I placed an order online at 12:53 (using my own name and cell phone number, NOTHING to do with my place of employment except for the address, NOT ever the business name) for a personal pan pizza to which I added cheesy bread sticks so that my total would be enough for delivery. It was a rainy day, I work for a doctors office on a limited lunch and am pregnant. An hour after I placed my order I called the location and asked about my order. I was very upset that it was taking so long. The manager and I were both frustrated. She told me that on a rainy day I needed to call the location to see how long it would take for delivery rather than trusting the online timer. She asked what doctor’s office I worked for and wanted my personal information, I told her she had all she needed with my order. She told me she couldn’t help me if I didn’t give her the personal information she needed. I felt she had everything she need in my order. She then hung up on me. About three minutes later the delivery lady arrived and I asked if there was any “wait policy” and that I had spoken with the manager and was upset. There were three co-workers present as well as a patient who had just walked into our office. I did not get mad at the driver at all. After all of that the manager called back on my personal cell phone, we settled the issues and she even gave a $10 credit toward my future purchase, which probably won’t happen.
The most FRUSTRATING part of the whole situation is the fact that this manager then googled the address that I used for my delivery order and got my place of employment’s work information. She then took the time to call from a “private” number, asked for my office manager but wouldn’t give my manager her name or any information and told the office manager that I was very mean to the driver. First of all we had other staff and a patient in the practice checking in with another receptionist while the driver was speaking with me, so I would NOT have been mean to someone in front of a patient! Two, I CANNOT believe she took the time (that she needs to be using to cut down on one hour orders for personal pan pizzas) to track down my employer via the address I used and complained to my boss about me. Please explain to me why a personal order that I placed had anything to do with contacting my boss? Because she delivered to my place of employment? Well where else was I going to have the pizza delivered? What happened today had absolutely nothing to do with contacting my business when the whole order was placed on my lunch break! She also told me she didn’t have to deliver to me or our office if she didn’t want to and that she could put us on a list of places not to deliver. Yes I was frustrated and yes I got angry, no I never cursed at her. I thought the slate was wiped clean after our second phone call but an hour after that she called my office? Again I don’t understand why my boss needed to be contacted when I was OFF the clock, using my own name, number, and payment. NOTHING in that order had to do with my boss.

Reply

Rich Burgos March 5, 2015 at 4:03 pm

ORDER CONFIRMATION NUMBER IS:3150305131410001181
Your order is being prepared by :5003 Victory Blvd YORKTOWN, VA 23693

I ordered two medium pizzas and upon delivery only one was delivered. I called to talk to a manager and his behavior and tone lead me to believe he is young, inexperienced, lacks proper etiquette, lacks basic customer service skills and has no empathy. He states oh ok, I’ll make it. Not once did he say I apologize and/or any compensation. He says yeah not yes, and speaks so fast that it makes me feel discounted and at the end of my call like I made a mistake calling Pizza Hut. I will not use or recommend Pizza Hut to my neighbors…will strictly stick with dominos. Feel free to email me at big***@gmail.com.

Reply

Krystale March 1, 2015 at 10:29 pm

We order pizza about once a week to once every other week. Every single time it’s incorrect. Tonight was the sauces. I order extra every time and it’s usually missing. I call and talk to the manager and she said she will have someone deliver the sauces. He did, but the wrong sauces. I try to call back and no one answered my call. I will be calling corporate in the morning. And will not be ordering from here again.

Reply

natalie brown February 28, 2015 at 1:15 am

I went to the pizza hut 012333

The manager was so rude she had customers outside waiting just to place a order i order my food around 10:30 they said my order was going to be ready like in 35 mins i sit and waited 35 mins went by still waiting. so I finally receive my food my wings was so old like its been sitting under the light for at least 4 hours the meat was running off the bone neatly cooking until the bone so I took it back and I told the MANAGER VIOLINE TO refund me my money back she told me that she was not doing it because I ordered my wings well done I clearly stated to her and say how why will I order my wings well done I don’t understand that so she ignore me and kept taking everybody else order in front of me she called me a bitch she told me to leave she was not giving me my money back now basically she was very rude and she called me a bitch and say oh I want to be a bitch to her SO she’s going to be a bitch to me that young lady is very unprofessional and the cook was also cleaning up the area and she did not wash your hands she didn’t have on gloves and she continued to make food also everybody there standing outside was very aggravated nasty and disgusted by their service those people need to be shut down literally. management managers in workers are nasty

Reply

Sarge February 27, 2015 at 1:32 pm

Pizza Hut in Fresno California. The one on 1839 w Clinton ave. Worst Pizza Hut and service i have ever received. On feb 26 I order the 2 large 2 topping pizza and breadsticks. One plain with extra cheeses and one with pineapples and jelepeno peppers. First they forgot the breadsticks and 2nd they gave us two pizza with ham and pepperoni on them. When I called back to say they gave us the wrong order. I was told to bring the pizza back to the store myself. I asked to speak to a manager and he claimed he was the manager. I explained to him I have a foot injury so I can’t walk or drive. They made a mistake on their end so they should fix it. He told me there was nothing he could do and i should bring the pizza back to the store myself and hung up on me. I called back right away and another person picked up the phone and I asked to speak to the manager and he claimed he also was the manager. Nothing he could either. So I had a call yellow taxi spend 23$ for the round trip. I take the pizza back and when I got to the store I asked to speak to the manager and the person behind the counter claimed he was the manager. All in all I spoke to 3 managers named 1)Carlos 2)victor 3)Daniel. At that point I just wanted a refund and be on my way. After saying he made the refund but refused to give me my copy of receipt back. This particular store I’d recommend you avoid. Most horrible experience ever. No wonder this franchise is going down the drain. It’s people like those who are dragging this once great food chain down. All he had to do was deliver us the right order. Simple as that.

Reply

erica joyce February 26, 2015 at 10:50 am

I order the 3 cheese stuff crust pizza and some wings and the cookie pizza I placed my order about 6 55 and they said my order will be here at 7 42 so its past 742 so I call them to see where my food is he said he was gonna have the manger call me and I’m waiting for them to call by that time it 8 22 when he shows up with my cold pizza wing and cookie pizza it’s been 3 days and I still haven’t talked to some one about my order I took picture of that hot mess. So I asked the driver why my food is here so late so he tells me where short handed and I don’t know they been like this for months I’m really upset cause this is not the first time this happen so I’m going up there today to fix this and I’m done with pizza hut

Reply

erica joyce February 26, 2015 at 11:29 am

And I just checked my email and they have the nerves to give me bread or cinnamon sticks I’m not happy with that at all ipayed 30 something dollars for them to give me that I want my money back

Reply

Lisamarie Bougouneau February 25, 2015 at 3:06 pm

I had a get together at my house on 02-20-2015. I called and ordered 2 large pizza’s for my guests… I called 3 times trying to find out where my delivery was. I was told by the rep that it was on the way. At this point it was already 10:00 pm, keep in mind the order was placed at 7:32 pm. At 10:55 my order came cold and hard… my order was incorrect they forgot to send my wings… I was told i would receive a refund but nothing was refunded. I am completely upset at this experience and no longer eat at pizza hut after this.

I am still waiting to be contacted by a manager about this issue… Very unhappy customer.

Reply

dana February 24, 2015 at 10:46 pm

I ordered a pizza from the s. High location in columbus ohio and picked up my order andused my debit card. Upon checking my bank i found that the clerk had helped herself to adding a tip to my card without my consent. I am so angry that this person stole from me and who else she has done this too. I informed the manager he offer to give me the money stolen back until i threaten to call police for theft. Do not use the South High St location in columbus Ohio or you may get money charged you didnt know about.

Reply

hopkins February 24, 2015 at 4:06 pm

I order online at pizza Hut all the time I place my order today at 2:19 they stated my order will be delivered at 5:39 I’m like wow really everytime it’s something last time I went pick it up came all the way home they left out my cheese bread I’m really getting sick of them on north market in Louisiana I’ve been calling now for an hr and no answer phone just hangup on me I will be reporting this to the better of business

Reply

Lillie Chaney February 22, 2015 at 11:16 pm

TO WHOM IT MAY CONCERN.MY NAME IS MRS LILLIE CHANEY AND I LIVE AT *** MARTIN AVE. N.E APT ** FORT PAYNE ALABAMA.I ORDER PIZZA FROM PIZZA HUT QUITE A FEW TIMES A MONTH AND EACH AND EVERY TIME MY FOOD IS A HOUR LATE AND ITS COLD.THE SERVICE AT THE PIZZA HUT HERE REALLY NEEDS TO BE REEVALUATED BECAUSE THEY DONT APPEAR TO KNOW WHAT THEY ARE DOING.THERE ARE OTHER PIZZA PLACES IN THIS AREA BUT I WANT PIZZA HUT.I AM SO DISGUSTED WITH HORRIBLE SERVICE THAT SHOULDNT BE BECAUSE I AM BOTH A LOYAL AND FAITHFUL CUSTOMER WHO WOULD RATHER NOT TAKE MY SERVICE ELSEWHERE.THANK YOU FOR YOUR TIME.SINCERELY MRS LILLIE CHANEY 2/22/15

Reply

Roger February 21, 2015 at 3:21 pm

I have been eating Pizza Hut thin-n-crispy pizza for over 45 years. I love it. My maintain complaint is you discontinued the small size years ago. Since I can only eat half of a medium pizza I seldom go there any more. I sure wish they would bring back a small size other than the personal pan. As a senior citizen living on a fixed income, spendings $15 ($13 + tip) for pizza and a drink is not affordable. As a member of the baby boomers group, we grew up eating thin-n-crispy but now it is no longer in our budget. A small thin-n-crispy priced under $10 with a drink and tip would get me back Eating pizza again.

Reply

jennifer lynn February 18, 2015 at 9:19 pm

I am very disappointed in the Northwood plaza off Monroe street in Tallahassee, Florida. My husband and I went to order some pizzas and the guy in the back preparing our pizzas was sick. He was wiping his nose with his hands and still prepared our pizzas. Very disgusting!!! The young cashier was eating pizza and licking his fingers. When my husband asked if he washed his hands he said he couldn’t remember. The store manager refused to give us our money back. We will never go to that location ever again. I would never feed my children food prepared like that. That is a health issue.

Reply

kimberly February 18, 2015 at 8:17 am

I am beyond irritated with the young man that delivered our pizza on Valentines day. Hr was super nice but come to find out.. He added money to his tip. He changed what the $5 to and $8.. I know, big deal $3 but the dishonestly kills me!

Reply

Paul February 16, 2015 at 2:56 pm

I ordered a pizza online on February 16 2015 at the Portsmouth, Ohio store, and was told a 3 &1/2 hour delivery time. Really!!!!! I know we had bad weather coming but not until the next day the roads were dry. Customer service what a joke they were no help canceled the order went to Little Ceasers. FIVE DOLLAR PIZZA HOT AND READY NOT 3 & 1/2 HOUR PIZZA!!!!!! PIZZA HUT SUCKS

Reply

Paul February 16, 2015 at 2:58 pm

February 15 was my order date like to have that corrected.

Reply

Nelson Stewart February 16, 2015 at 1:48 pm

I ordered a pizza today it was a large supreme it looked like a medium I was very disappointed not slot of toppings on it I got tired of bad I called and they told me that it was alarge and that’s the way they make them. Hardly no toppings cold and very soggy . It sucked . And think Iposted 20$ for it . That was At at the pizza hut in troy ny ill never order another pizza from y’all again . I got roped off bad hope you injoy the 20 dollars I spent. I live at 59 5th avenue apartment 1 if talk wanna do anything about it. Call of you want 518285XXXX

Reply

Nelson Stewart February 16, 2015 at 1:50 pm

Sry for the spelling just little mad

Reply

jerry February 11, 2015 at 10:07 pm

I went to eat with my family and we ordered 2 orders of wings, personal pan, cheese sticks and 2 sandwiches. After a 25 minute wait the personal pan arrived along with the sticks. After 10 minutes the wings showed up still raw. 15 minutes the sandwiches showed up and the 10 minutes later the waffle fries showed up cold. There was dirty tables left 15 minutes after the customer left. But on the upside we got to listen to some singing coming from the kitchen. It was better when we still had the old building.

Reply

Monica February 11, 2015 at 6:09 am

I went to pay for my pizza with my husbands credit card and was told because my last name didn’t match his i could not get my pizza. I’ve been using his card for the last 6 months and im a regular. I had to go get my sick husband out of bed so they could see his id. With all of the technology we have, this is the first place in i don’t know how long to ask for my id along with my credit card. I was told it was a policy you had. Not very happy that i had to turn around, waste gas to get my husband, then be given a luke warm pizza. You just lost a great guest. I was won over with your specialties. Won’t be back till you update your equipment.
Sincerely,
Not happy:-(

Reply

common sense February 22, 2015 at 10:11 pm

And when your credit card gets stolen and used you’ll be pissed they didn’t card the person. It’s for your security. It isn’t you. They don’t know if you guys broke up and you’re disgruntled and using his card without consent.

Reply

Don March 7, 2015 at 8:38 pm

I agree with common sense on this one and Pizza Hut. Why don’t you have a credit card Monica? Using your husbands credit card for the last 6 months? Why not pay cash or use your credit card Monica? Why don’t you both have a credit card under the same account? I think there is a reason you both don’t have a card with the same account number. I would bet YOU have LOUSY credit Monica.

Reply

Fernando Fonseca February 9, 2015 at 8:10 pm

I live in Fort Lauderdale fl I ordered a large pizza with Alfredo sauce,16 bbq wing with extra bbq sause,cinnamon sticks and a 2 liter of brisk tea.I was told I was gonna receive my order in 45 minutes I didn’t receive my order til 2 hours later.then the driver hands me 4 smashed boxes of food no brisk tea and everything was completely cold!!! I called in the morning filled a complaint with the general manager and she apologized and replaced my order today around 4:30 pm and told me she was gonna speak with her night manager and make sure I have anymore issues.when the driver arrives he wasn’t even told that it was a reorder and had to contact the restaurant fine no problem. i finally receive my food and the wings had barely any sause after I asked for extra sause! I end up having to drive up there to speak with the general manager face to face.she lied right to my face about the amount of sauce she put on my wings I was so upset she made me new ones. I leave the store get home to finally get home to sit down with my family and eat and I look at the pizza it had red sause after I specifically explained to the general manager how I wanted the pizza my wife is allergic to red sause so we couldn’t even enjoy the pizza but that’s not it!! I take a bite out of the fresh wings the general manager made personally for me and the drum sticks were all raw and bleeding!!!!!

Reply

dustyrose roy February 9, 2015 at 6:55 pm

Where is my W-2? And who is running Vegas+? 702-467-****. Boulder City has no clue what address they have on file. Local corp office just rings.
Dustyrose Roy 702-467-****

Reply

Lisa Hammell February 4, 2015 at 7:50 pm

Pizza at our local Pizza Hut here in Berne is absolutely horrible. It is always so under cooked the crust is still doughy. It was always the worst when we ordered pan pizza, but tonight we ordered hand tossed and it is still undercooked. The toppings weren’t even warm. Tried to email this comment so it was private, but I see you have apparently either disabled or changed your email so customers can’t contact you with complaints. Maybe you should consider that your sales are going down because of poor customer service not because you need to change your menu.

Reply

Lisa Torio February 3, 2015 at 5:49 pm

Hi my name is Lisa Torio, I am an Event Planner for Toys for Tots – US Marine Corp. Please see attached, we are having a basket raffle for Toys for Tots. All proceeds of the donation will be given to the Children of Toys for Tots. We could all make a difference if we work together. TIN#20-301444

Event Coordinator
Lisa M. Torio
** Shadowlawn Drive
Colonia, NJ 07067

732.406.****

Reply

Mary Ann Prevatte February 2, 2015 at 12:02 pm

I placed an order online at 2:42 p.m. yesterday February 1, 2015 for a 5:30 p.m. pickup. When I arrived at 5:30 pm to pickup my order it was not ready and I was told I would have to come back in 30 minutes. When I returned in 30 minutes, they were out of the hot winds I ordered and asked if they could substitute BBQ wings. I feel like I placed the order far enough ahead of time that it should have been ready when I went to pickup the food. This Pizza Hut is located in Red Springs NC.

Reply

kathy tripler January 31, 2015 at 1:56 pm

My Husband and I stopped at PISSA HUT on our way home from the hospital to get something to eat .Carey ordered a soda I ordered a ice tea .I went to the ladies room and never seen. a bathroom so dirty I mean dirty no toilet paper -no towels dirty toilet was not cleaned in a long time the rim in it was no kidding almost an inch with a ring shit splashed all around it. Let me tell you about the floor that has not been cleaned mopped or wet in a very long time . the vent in the floor had so much dirt in it .was dusty as hell. I left the bathroom by the use of my coat sleave I told my husband get up im not eating in this place. WE left our drinks and went to Denny s . THe Pizza Hutt im talking about is the one on Baltimore pike in Clifton heights. I cant believe people don’t take pride in thre. jobs anymore. I do know what im talking about I cleaned for 34 years for a very well known school district

Reply

Tarah Bowen January 29, 2015 at 10:47 pm

I just love your stuffed crust pizza :)) but I am more of a bread lover you guys should make cheese stuffed bread sticks with garlic butter and Parmesan chees sprinkled over top that would be amazing

Reply

Lisa Lee January 28, 2015 at 9:53 pm

I love Pizza Hut, but I won’t buy any until you pull that new, gross commercial where the guy gets hit in the balls. The rest of the commercial is boring anyway but the idea of connecting eating a pizza with a guys balls? Really disgusting -I suspect had no women on your review committee. Even without that part you wasted your money on that ad firm.

Reply

j January 26, 2015 at 4:30 am

Merced CA location will losing my buisness. I will make sure my family my friends and their family and friends will never return to a pizza hut. The pizza was not good. Was charged for extra toppings without notice when ordered online. And was told that the manager there doesnt care and there is nothing they can do about it whether i spoke with the manager or not.

Reply

Dr. DLH January 18, 2015 at 9:47 pm

Obviously from the dearth of information available on line “corporate Pizza Hut” doesn’t want to hear about it. So I’ll post here.

Tonight I picked up an on-line pizza order at the Piazza Hut in Fayetteville, NY. Staff were pleasant, pizza was OK, BUT the place was absolutely filthy and lacking in maintenance— missing floor tiles, broken counter, stained walls, ceiling, floor, door that didn’t work… UGH! what an ugly image for a big name Pizza firm. There are better options!

Reply

william king January 14, 2015 at 7:56 pm

I will totally never support of purchase pizza hut ever again. I attempted tonight to order delivery to my home at 7:05pm. But the store call me back to tell me that they can’t deliver to my address at this time. So basically the option on delivery to my address is faslehood. Cause i live in a pro dominant black neighborhood my money of delivery access is no good. So i call the customer service number to make a complaint. And basically the operator tell me that the store has the option to refuse to deliver to certain areas. So im now so my money no good cause i live in a black neighborhood. The operator tell me its for the safety of the driver. Im like really so cause i don’t live in a good neighborhood i can’t get delivery. So people don’t get rob or attack in good neighborhoods? People get robbed everywhere yes or no? So the heck with pizza hut all black white or whatever creed you are and living in a bad neighborhood should not do business with pizza hut also cause of this flat out discrimination of which delivery area is safe and which are not.

Reply

Johnathan Gentry January 18, 2015 at 4:27 pm

Why blame Pizza Hut. If you live in a crime infested area of the city, do you think people who carry money will deliver to your house? The problem is with your community and your ‘expectance’ that delivery will be made to your house is that blacks would much rather complain about something that try to change it.
Go out and fix your community so it isn’t such a shit hole and maybe your life will improve or move away from the cesspool you live in and maybe your life will be better but don’t blame the problem on Pizza Hut, blame it on your neighborhood then do something about it! Learn to be a REAL black person!!!

Reply

Law student415 February 4, 2015 at 3:50 am

Johnathan Gentry, you need help. Please go back to school or get a refund, you are the epitome of what is wrong with our society today.

Reply

Paul walker March 8, 2015 at 11:50 pm

Look up independence, mo in November 2012, I think. Maybe 2013. Fraudulent order made to Chinese restaurant, driver beaten into coma and permanent brain damage for $60 that was on him. I have had terrible experience every single time I use pizza hut, but don’t blame them for protecting their employees safety by refusing to deliver to your craphole neighborhood. Was a predominantly white neighborhood, by the way, and the people who made the fraudulent call were white, I know, I had just divorced the perpetrator three months prior.

Reply

JEANA BEASLEY January 9, 2015 at 8:14 pm

I ORDERED A PIZZA ON WEDNESDAY NIGHT AROUND 7:50PM ON JANUARY 7.2015 AND I ASKED FOR A LARGE PEPPERONI AND CHEESE PIZZA CUT IN SQUARES(I REPEATED THIS TWICE TO THE AGENT AND SHE REPEATED IT BACK TO ME) WITH HE jalapeno peppers ON THE SIDE, THE PERSON TAKING MY ORDER BY THE NAME OF WENDY (CLAIMED SHE WAS A MANAGER) TOOK THE ORDER AND TOLD ME THAT MY ORDER WILL TAKE AN HOUR I WAS FIND WITH THAT. SHE CALLED BACK MAYBE 15-20 MINUTES AFTERWARDS AND SAID “THEY COULD NOT PUT jalapeno peppers ON THE SIDE” AND GAVE ME THE REASON WHY I SAID OK WELL PUT THE jalapeno pepperS ON FOUR SLICES OF MY PIZZA SHE THEN STATED THE PIZZA WAS ALREADY GONE. MY ISSUE IS WHY DIDN’T WENDY THE AGENT CALL ME TO LET ME KNOW BEFORE ABOUT THE jalapeno peppers BEFORE MY PIZZA LEFT THE STORE? ALSO WHEN MY PIZZA ARRIVED IT WAS NOT CUT IN SQUARES, SO I CALLED THE STORE AND WENDY ANSWERED AGAIN AND I GAVE HER MY CONCERN THERE WAS NO EMPATHY AND THE AGENT SAID TO ME WELL CANT YOU STILL EAT THE PIZZA “VERY RUDE.” EVERY TIME I TRIED TO TALK WENDY TALKED OVER ME AND WOULDN’T ALLOW ME TO SPEAK. I EXPLAINED TO THE AGENT YES I CAN EAT MY PIZZA BUT I WANT WHAT I ORDERED AND ITS MY MONEY THAT IS BEING SPENT SO SHE NEEDS TO SHOW MORE CONCERN AND EMPATHY SHE CONTINUED TO BE RUDE AND NASTY AND SHOWED ME SHE DIDN’T CARE. MY PIZZA WAS 16.00 AND I TIPPED THE DRIVER, SO I SPENT 20.00 WITH A COMPANY THAT SHOWED ME THAT THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I REALLY DIDN’T APPRECIATE THE DISRESPECT AND IT IS NOT ABOUT THE MONEY ITS ABOUT HOW WENDY TREATED ME. SHE ALSO PLACED ANOTHER YOUNG LADY ON THE PHONE BY THE NAME OF MISTY SHE SHOWED A LITTLE EMPATHY AND SHE WASN’T DISRESPECTFUL BUT SHE DIDN’T SHOW THAT SHE CARED IT WAS LIKE SHE JUST WANTED ME OFF THE PHONE.

Reply

william king January 14, 2015 at 7:58 pm

I feel you cause i was just told i can’t have pizza delivered to my house because basically i live in a bad neighborhood. So really? Im done with pizza hut forever.

Reply

hannah February 4, 2015 at 1:55 pm

YOU ARE AN IDIOT. just sayin. the driver has the right to refuse any delivery due to safety concerns.

Reply

Kristen January 7, 2015 at 7:25 pm

I ordered a pizza at 4:09 pm on ianuary 7th, asked for it to be delivered by 530 due to making it home on time on my part. I then proceeded to wait until 6pm once i got home the order had not arrived. I. Called the Kalamazoo (westnedge) store and the guy who anwsered the phone said he remembered making the order and sending it out for delivery. When he reached the delivery guy he was told the order was “lost” so all the guy who anwsered the call did was refund the original cost of $35 and recharge my credit card $25 and send out a supposed fresh order; the new order was cold. Being i waited over an hour for my pizza to be delived and had to make food do to low blood sugar, i feel that a $10 discount on a $35 order is not justifiable.

Reply

Aurora Lights January 5, 2015 at 3:35 pm

I ordered two large pizzas from the Pizza Hut on silverspring rd, Milwaukee. However, one did not have what I specifically ordered. I went back and had them remake it and saw that the employee did not wash her hands while handling pizza preparations. She was handling other things like receipts, pens etc… And just went straight to making my pizza with her bare hands and LONG fingernails that she allocated to spread the cheese and meat on my pizza (vomit)! I confronted her about washing her hands and even using gloves bc she has LONG fingernails and she said that Pizza Hut doesn’t require her to wear gloves bc the heat will eventually kill the germs… Seriously!!!??? Not even washing your hands before preparing my pizza plus using your nails to spread the ingredients on???? Pizza hut needs to give their employees better training on handling food sanitation!!!

Reply

Eric January 4, 2015 at 9:39 pm

Your branch at 35th Ave SW in Seattle is the worst and extremely mismanaged. It has been almost a year and I will never order from there again. I will also be posting on the West Seattle Blog and alerting all of my friends. Strike 1: My roommate preordered many pizzas for a fantasy draft. The order got lost. Strike 2: I ordered a pizza and wings one night. After 75 minutes, no delivery – yet you raised your delivery fee significantly. I canceled the order and placed one elsewhere. Strike 3: I received the wrong pizza order tonight, after giving you the benefit of the doubt again! When I called and spoke with the Manager, I requested an extra 8 wings with the correct delivery. She said no. I returned the complete uneaten WRONG pizza, with the follwup delivery driver. He didn’t want to take it! I’m done. You can spend millions of dollars on your new menu and advertising. I don’t care! There are local businesses that I can rely on and support.

Reply

William Unger Jr January 3, 2015 at 12:13 pm

i have a problom with your web site. we tried to order one of your box deals for $19.99 where it says and i quote ” 2 medium pizzas wings and your choice of bread sticks.” What it doesnt say is the pizzas are suppose to be 1 topping only for $19.99. When I ordered and it came to over $34 i called my local pizza hut and asked why it is so much. That is when I found out that the pizza is only suppose to be 1 topping. So in conclustion it is called FALSE ADVERTISING. fix it

A Very Unhappy Costumer.

Reply

Rodney Johnson January 2, 2015 at 10:21 pm

Jan 2, 2015

On Jan 1, 2015, I placed a call in order to Pizza Hut in Chester, Via. Jefferson Davis Hwy location. I had a coupon from retaimenot for a free large two topping pizza. I put an order in for 2 large pizzas but didn’t see how to enter the coupon code. I called the location for help and a female answered the phone and said when I come in to pick up let the person at the register know so they can take the coupon and give me credit. When I got there, the person at the register did not know how to enter the coupon code so he called the person in charge. The person in charge was a male and said there is no way at all they can help me. He asked who did I speak with and I told him a female. He didn’t try to accommodate me in any way. I had to pay for both pizzas even though I showed him the coupon code on my on the website. Then when I got home to my wife and kids who were waiting for new years dinner, the pizza was very poorly made. Many slices didn’t have cheese at all. Maybe they were trying to save on the cheese and source. Not goog service at all. Rodney Johnson

Reply

priscilla gonzalez January 2, 2015 at 12:56 am

I called to place an order to the pizza hut off 410 and hwy 90 at 9:55pm. I ordered two large pizzas w/ crazy bread and a pepsi over the ph I was given a total of $27.15 not only was I charged $29.00 the order did not get delivered. When I called to check status on my order the location was closed. I do not appreciate the poor customer service nor did they inform me they would be closing but they were quick to withdraw my payment. This happened to my mom she may let it go but I will not especially if they just taking money.

Reply

TARA ROBERTS January 1, 2015 at 2:47 pm

My daughter & I came to Pizza Hut on Blackstock Rd, Spartanburg, SC today simply because Pizza Inn was closed. We normally don’t come here Even though it is much closer than Pizza Inn simply bc the service is always unbelievably slow. There were only two other parties in the dining room & it took 5 mins for a server to even come to the table to take the order. 15 mins later, we had to ask THREE times for the salad, then another 15 mins for the food to come.. Then when speaking to the manager, she basically told us how they were “short staffed, a 15 pizza order before hand, etc”. NOT THE CUSTOMERS PROBLEM!! The other one on Asheville Hwy is no better! It’s a good thing they deliver!!

Reply

Cissy Foster December 31, 2014 at 8:10 pm

We live in Myrtle Beach, SC, across the street from the Pizza Hut at 7601 N Kings Hwy. We have had some unpleasant experiences at this location but due to convenience, we continue to give them our business. Tonight was a pleasant surprise. Long story short, there is a new manager, Andrew

Reply

Jerry Sutter December 29, 2014 at 2:48 pm

We just moved into our home in Lake Haines, Florida and found the local Pizza Hut. We have been Pizza Hut patrons for many years. We anxiously went onto the Pizza Hut at 127 W. Hinson Street, Haines City, Florida. It was 1:15 when we entered and asked the girl at the counter if we were to set ourselves. She said are you here for the buffet, we replied that we were. A person across the restaurant, the manager, was at a computer and said very sarcastically “The buffet is over with”. The girl at the counter stiffen up and said that it ends at 1:30. His sarcastic reply and body language was way more than my wife and I wanted to accept and we left the store. We are not going to patronize this Pizza Hut with that kind of employee attitude. We generally get four to six pizzas a month as carry out and visit the restaurant once or twice a month. Thought you should know what is going on in one of establishments. Thank You

Jerry Sutter

Reply

michElle moore December 29, 2014 at 1:42 pm

All I have to say is that I work for a secret shopper company and the store on houston on veterans failed at customer service… I will never go back and and the sad thing is the manager was the worst of all…. I took my money to pappa johns pizza where the manager gave me a discount for the extra gas I had to waste and apologized for the horrible experience I had a pizza hut… and the worst of all the Manger told me it doesn’t matter if I complain the only thing he is going to be told is to give us a free pizza…the manager frank was so rude he told my husband to get the fuck out his store and threw his money down… how about that for customer service…..I can’t wait to hear the excuse they make for him…he represent your brand and it’s sad as mucmuch money as I spent at this location is sad for the lack of respect… I’m so over this company…

Reply

Bryan W December 29, 2014 at 12:50 am

In the past, Pizza Hut has been a favorite. However ordered online today and went to pick up our pie. Upon entering, I was largely ignored. There was a party going on and those patrons were being ignored as well. Two patrons came out requesting additional drinks and it was obvious the staff was completely unprepared for them. There was one other gentleman waiting for his order ahead of me. I immediately noticed how dirty the counter and the area surrounding the kitchen was and how NONE of the employees wore food service gloves. After being looked over for 5 minutes, one employee said he would be right with me. This whole time another employee was attempting to fill the requests for 10 cups of ice for the ongoing party – never saw that fulfilled by the way. Finally the man behind the counter asked what I needed. I repeated three times to a bewildered stare that I had a call in order. The man, with the dirtiest hands I’ve ever seen, took my money prior to even checking to see if my pie was ready. He returned with a box covered in grease and sauce, dropped it in front of me and walked away without saying or uttering a word. But for my family having requested pizza, I would have not taken this dirty box. Rest assured however I will not step foot back in this place and I will make every effort to inform and persuade the community to avoid this establishment. Pizza Hut, Barnes Crossing road in Tupelo,MS. I will also be filing a complaint with the BBB and with the appropriate food inspector with the State of Mississippi. If that place passed inspection, the inspector needs to be fired as well! Do not patronize this filthy place!

Reply

Terrance December 22, 2014 at 3:13 pm

The website still needs some work. Double pepperoni is two toppings but not an option on the site. Please address this. Also, I selected a deal and changed my mind and cancelled bit, imagine my surprise when the site insisted that the “deals” I had selected could not be combined.

Reply

Teri lynn December 21, 2014 at 9:54 pm

I was looking forward to trying the new pizzas I’ve seed on Commercials… BUT, when I got there to see the man doing the garbage bag also working with the raw food and the drivers coming in and out also handling the food, I was disgusted!! I asked them if anyone wore gloves in the preparation of the pizzas. They answered, they didn’t have too. Ii got my money back and have told everyone I have seen about how GROSS that is and to not go there for clean food……when I asked for a corporate office number they said they did’ that’ve one. I am DONE!!!! That TURNED ME OFF OF PIZZA HUT… AND I WILL CONTINUE TO TELL PEOPLE WHAT I SAW THERE!. Flowood, MS IN VILLAGE SQUARE

Reply

Kathy Fawber December 21, 2014 at 1:37 pm

Ordered a lg thin & crispy supreme pizza Sat eve.Told to pickup in 15 min.My husband picked it up in 10 min.Brought it home only to find out it was cold & overcooked.Not a supreme pizza either.The bottom was covered in pepperoni then the other stuff was thrown on & overcooked The other things-onions, green peepers, hamburger was all over the box.We also got breadsticks which were cold.We reheated the breadsticks & ate most of this god awful pizza.Why? We didn’t want another pizza so we didn’t call.Never again.Our bill was $21.13 for this mess so not happy.We bought it in Lancaster Pa on Manor St.

Reply

Tobias December 19, 2014 at 12:39 am

@pizzahut Ordered a medium pepperoni lover’s pizza with salami and a 2-liter Orange Crush to be delivered. Paid with my AMEX over the phone. Sale was authorized for about $21. When my pizza arrived (45-minutes later) the delivery driver stated that he could not give me the pizza until I gave him my credit card so that he could put it under the receipt and scratch the card’s numbers onto it! Obviously you can imagine my disbelief! The charge was already authorized via the phone! With so much identity theft happening, why would I voluntarily hand over my card to a delivery driver to have my credit card information, riding around in a car?! This is the craziest business practice I’ve ever heard and have NEVER had to do this before. Needless to say, I will NEVER order from Pizza Hut again! Store number 024947 in Long Beach, CA. @

Reply

AJAKZ J December 22, 2014 at 2:16 am

It’s a private owned Pizza Hut. That’s their policy and Pizza Hut doesn’t mind because they are oversubscribed, it’s too much for them to handle. They will steal your card if they see swipe marks indicating it’s been used at a brick and mortar, and how often used. I think the billing address matches the delivery address, and that’s good enough. I say try and sue them and see if they can prove the obsolete seeming security measure.AJAKZ J

Reply

Amanda December 16, 2014 at 5:33 pm

I just wanted to thank PizzaHut in Brodheadsville PA for such great service! Brittany was so helpful and sweet. Trying to get pizza for a bunch of hungry football fans was a breeze with her help. And she was great to my 3 year old son.
I have been in the food service business for 17 years so I have an attention to customer service detail. These days it’s hard to get good service. I was really pleased to see a big smile and hear a friendly hello.
The pizza and bread sticks were excellent as well! 5 stars all around Brodheadsville!!

Reply

Christina December 16, 2014 at 4:54 pm

This is a concern but it buggy me i put a application for a job. And manager said. For. Some reason it sayg nt Lettg to doorehire and how is that a person i KNW got hire again and all is that rte and appatrently told my. Friend lost her app and told my other friend. She has went over the app and this is in hereford Texas and i THK nt fair discrimated against i DNT THK that right. I been nice and THK it nt right and WAT can i do to get it rite

Reply

Emily December 12, 2014 at 7:58 pm

Complaint- Ottumwa, IA Pizza Hut Wingstreet. We ordere the new garden party pizza tonight (minus cheese & extra veggies). We got basically a veggie lovers with no cheese, hardly any sauce, 3x as many olives. No spinach. No balsamic dressing. And it was cold.

Reply

sheila December 9, 2014 at 10:25 am

Online delivery on 12/1 ordered about 9:00 says it would be about an hour, called again about 10:15pm manager William says it’s on the way. Arrived after 10:30. A woman delivered the pizzas and had a young child with her and left her outside while she came in the building to deliver the pizzas. I called the manager about this and how the pizzas were cold and he hung up on me. Never again!

Reply

Nicole Owens December 6, 2014 at 7:03 pm

I have a complaint about the pizza hut on freedom dr I call in a order around 6:15 or 6:25 and they called back around ten to7 talking about they dont deliver to my address after dark but the last few time I called its been around that time and the deliver my food to me o think being that I paid I should get my food

Reply

bonnie December 3, 2014 at 9:37 pm

Your pizza hut ad about the Italians is not accurate, Ittalian pizza is NOT thick crust!!!!!!!

Reply

Paul Gardikis December 2, 2014 at 8:16 pm

This is my 3rd time trying to contact SOMEBODY in the above ranks at Pizza Hut! Went there on last Wed (we’ve complained several times to no avail the manager at the West Springfield Ma location. Last week we ate there and spent a lot of money…EVEN THOUGH WE TOLD THEM EVERYTHING WAS COLD AND THE RESTAURANT itself was filthy and gross. Employees had attitudes and on and on. I want answers and compensation.

Reply

Morgan December 2, 2014 at 3:43 pm

This last Monday (12-1-2014) me my boyfriend and 2 friends of ours went on a double date to pizza hut on 22nd and Wilmot in Tucson AZ. Our waiter was really nice and the food was good except for the butter sauce that looked and tasted disgusting. My stomach started hurting while we were there but i thought nothing of it until later that night when i got a text from my boyfriend saying that him and our 2 friends were all sick and that both boys (who both had about 4 pieces of pizza while i had 1 and the other girl had 2) were both up all night throwing up and me and the other girl were not feeling well either. And still today we are all feeling sick and my boyfriend is still throwing up. pizza hut is the only think that could have caused this its the only common factor. I will not go there again

Reply

Yota guy December 2, 2014 at 3:37 pm

I went on a double date last night I’m in tucson AZ at the store on 22nd and wilmot on 12/1/2014 the service was awesome and the food was too at first come to find out it made all of us really sick throwing up gave the runs huggin the toilet like it’s our bestfriend idk what it was but whatever was in the pizza made us really sick and as by reading all these other comments there’s been changes that need to be changed back to where it’s healthy to eat again NOT get sick after words

Reply

Yota guy December 2, 2014 at 3:39 pm

It’s not the first time we’ve gotten sick eating this pizza either

Reply

megan November 30, 2014 at 10:14 pm

My family and i went in to the pizza hut here in redding ca and the people that were working were stright up rude and apparently dont know the difference between the pepperoni lovers and a regular pepperoni pizza cause we order a pepperoni lovers and got a regular pep and when i asked them about it the manager told me that there pep under the cheese and pep on top well there was no pep on the bottom so i asked him if he could come look at the pizza he walked away from me and went to the back so we finally got tired of it cause not only was the pizza nasty and not cooked all the way they didnt make it right they were super rude that was 32.00 waste of money if i could get my refund back that would be nice and please teach your staff coustmer service cause without that why have a coustmer service business

Reply

Jasmine November 26, 2014 at 2:32 pm

I ordered Wings from Pizza Hut in Houston,Tx the Bellaire location and it was HORRIBLE. I’ve ordered from them several times and I always seem to have a bad experience. The first time the delivery driver had snot running down his nose and he wiped it with his had before he began to give us our food. I spoke to the manager about the situation and he did NOTHING. Then on today 11/26/2014 I ordered honey bbq wings and some quepapas; the biggest mistake of my life. The wings came naked and cold and the quepapas looked as of they was stomped on before arriving. I called pizza hut back and was routed to a call center where the first person hung up in my face. The second time I called I asked to speak to a manger and she was so damn rude it was ridiculous. I’m sick of this damn place I’ll be contacting the corporate office for my full refund. Chain companies don’t care about their customers only the money. I’ll NEVER in life order from pizza hut again.

Reply

mary November 22, 2014 at 4:38 pm

U have to get rid of him watertown sd his name is brant. He is so mean and calls everyone a whore like u did to me and told me to shut my 5 m old fuck up

Reply

mary November 22, 2014 at 4:36 pm

I order pizza on line from watertown and brant the boss called me a whore. I will never go there.

Reply

Michelle November 19, 2014 at 6:06 pm

I was a regular customer at the Pizza Hut in Oakland MD. I have come to find out that Ryan the GM was terminated. He was the only reason I returned to your restaurant. Before he got there it was dirty and disgusting, not to mention the staff was useless. If he wasn’t there my family and I didn’t go in. You will find I am not the only disgruntled patron over this. He was there early every morning cleaning. He obviously cared for the people that came in. Always checking to make sure we were happy. If he wasn’t there I came to find out the staff didn’t care. Servers cursing and screaming was pretty much guaranteed. I did not expect him to work 7 days a week so I knew his schedule was off on Sunday and Wednesday. So I never went in on those days. Shame on you for doing this to a kind generous man. Goodbye and good riders.

Reply

LaNette Parham November 14, 2014 at 7:53 pm

We purchased wings and pizza from the Pizza Hut in Chestet, Va on Jefferson Davis Highway the wings wasn’t cooked all the way. The manager Derrick Love was rude and nasty. We understand that the cook comes in precooked, but still the wings need to be cooked to a certain temperature before serving. The need to check to make sure the food reach the proper temp before serving.

Reply

Michele Mellor November 14, 2014 at 9:25 am

285 Johnson Ave Baden Pa 15005 724-869-5700

I was there on Tuesday Nov 11, 2014 around 12:30. I made an order the website and asked for the 12:30 pick up. I get there and and there were running a little behind and waited. I paid for my food about 12:35 & I was at the pick up window and chaos was in the kitchen area. The cook working by the window kept stating she is not used to this that she is a driver and was frustrated. The lady behind the counter was rude to her and attended other business in the store ignoring me. I waited about 15 min before someone apologized they are running behind. I heard the lady behind the counter tell the cook someone must of been late. So waited by the window some more the employees ignoring me, not giving me any status and the lady in dining area, kept looking my way but attended to her “tips” tables. Finally she came over and my pizza were finally done about 1;00. The cheese pizza that was cooked was all messed up. So she did apologize for everything and stated she was going to credit me $10 for inconvenience of everything. I thought, oh ok, this is good. She walks away and attends her business. I am waiting at the window for the credit and she again looks at me and ignores me in window as she attends the “tip” paying customers. I asked the cook about the credit I was promised and she said “I don’t know you need to aske her:. SO she came to the register and I asked how was I getting the credit, does she need my card or me sign something. Well, she threw me a copy of the receipt and stated call the number and walked away. I do not appreciate being treated that way nor do I like if promised something in good faith you should receive. My address is 138 Willow dr Feedom Pa 15042. I would be happy to dine free at the location for 2 pizzas and some drinks or a gift card in the amount that I paid for the pizza and the service 724-81-****

Reply

barbara November 12, 2014 at 2:53 pm

My family has always loved your pizzas until we started receiving uncooked dough under our pizza sauce(it appeared to be cooked at a specific temperature)…I have stopped buying your pizzas a while ago,,,,because your dough was always barely eatable under the sauce,,,no matter how often I asked the dough to be cooked longer it never happened except once, when it was cooked longer with the toppings, which burned the veggies,,,,Now the location closest to me has shut down and sadly no one has missed it,,,
You’re now advertising something new,,,
FIRST FIX WHAT’S OLD

Reply

Cheryl November 11, 2014 at 2:00 pm

On Friday 11/7/14 I ordered Pizza Hut from Statham, Ga. location. I placed my order and paid online using a $15.00 gift card with remaining to go to my visa. My total order was $23.54, after $15 gift card the total for my visa was $11.38.I signed ccard slip at time of delivery for $11.38 and gave driver cash tip. When I checked my bank, a charge for $17.22 was processed, which I was surprised at since I paid online at $11.38. Went to store to inquire why?Was told that he (the manager?)made a mistake while applying my gift card? He did return the difference to me however, I am quiet leary about that transaction as he should not have needed to make a transaction in the store since I paid online, he didn’t have the gift card to apply, and I signed the reciept upon delivery for $11.38. My fear is that they are adding “tip” money to the reciepts after returning with the signed copy. This is bad business and I will not be ordering from Pizza Hut – Statham again! I wonder how many others have been charged a different amount after the fact? Everyone be careful when ordering from Pizza Hut in Statham.

Reply

joshua otipac November 10, 2014 at 9:25 pm

pizza hut – springfield, georgia
horrible. i called in route home to order pizza for my family. the person that answered the phone did not know about any special offers. said i would have to go online to view specials. went online at home and ordered 1 large pizza and order of wings at 6:52pm. Estimated delivery time was 7:22. after not receiving our pizza within 30 minutes i called to check the status, same girl answered and said the driver left 10mins ago. after waiting another 20mins and no delivery, i again called to inquiry on our order. same girl said they suddenly got busy and that the driver left but forgot our wings. at this time i asked how much longer, she said 20minutes, driver is still here but on his way! we literally live 8-10mins from pizza hut. totally unacceptable! this is NOT the first time either.

Reply

Karol November 10, 2014 at 6:04 pm

The Pizza Hut on 803S Mason Road Katy, TX is horrible, the Manager Chris needs to be fired. Especially with some many other Pizza options in the area. My son came home with a Free Personal Pan Pizza Reading award, the pizza specially gives the website to order on- line:WWW.PIZZAHUT.COM/BOOKITAWARD which is a valid website. However, the manager/employee Chris did not get the memo. I placed the order for a regular two topping pizza, then to place the order for the personal pan pizza I called the store to find out if they did curbside pick-up because parking is horrible in the plaza where the store is located, I told the Manager I coupon for the reading award and that i had placed the order on line, he said that is not possible because he had never seen one that was redeemable on line. His tone was rude and he spent about 10 minutes trying to belittle over a stupid coupon. My concern is this employees can make or break a business. I am sure the owner of this pizza Hut location would not be happy with this managers behavior towards a customer. Chris said he is the Manger when I asked to speak with the manager, I can guarantee that this employee is not the manager for this store location. 11/10/2014

Reply

rodney November 10, 2014 at 11:28 am

I am very upset with the service I encountered at the weatherford Oklahoma pizza hut I was treated like crap I was lied to and screamed at by the manager . I’ve been a long time coustumer with pizza hut at other locations and I’ve never had such a horrible experience the lack of respect from the employees is horrible at weatherford Oklahoma pizza hut don’t eat there

Reply

celsy germeister November 10, 2014 at 11:08 am

With respect to stores in the Houston & Katy Tx area…It would behoove you to investigate as you are being left wide open for a law suit. Employees working over 8 hours without lunch breaks, over 4 to 6 hours with no 10 or 15 breaks. Employees threatened to be fired when complaining.

Wage and Hour Disputes and Violations
The employment law office of SLS, represents workers in wage and hour disputes involving the following:
Exempt vs Non-exempt status
Overtime pay
Minimum wage compliance
Tip pool violations
Compensation for breaks, uniforms, tools, etc.
Sales commission
Documenting Your Case – Wage and Overtime Violations
If you believe your employer has violated wage or hour laws, collect as much documentation as possible: pay stubs, copies of time cards, emails, posted memos, or anything else that implicates your employer. If you are being asked to work “unofficially” off the clock, making a note of work schedules and the work done can help in exposing these kinds of violations. If your job requires you to perform a certain amount of creative discretion while other parts are automated or process-driven, our lawyers can review your classification to determine if you should be classified as a non-exempt employee.
Enforcing Wage and Overtime Laws
All laws and agreements related to wages and overtime are enforceable by law. We can help you file complaints with Wage and Hour Division offices of the Department of Labor. We can try to force your employer to comply with laws and policies pertaining to your situation. In case a lawsuit is necessary, we can file suit for an individual worker or for groups of workers, following a thorough investigation into all the facts of your case.

Reply

dottie blair November 9, 2014 at 2:11 am

I he pizza Hut on rt.1 in fredericksburg at massaging will sometimes deliver to us and other times say it is out of the area. No pizza Hut will deliver to us??? Also I have been a loyal pizza Hut fan for years. But we loved the thin crust but hate the new cracker thin crust. Can that be changed back if not we will not be able to eat there again.also please get back to me about delivery.5711 castlebridge rd. Near rt.3

Reply

Amy November 5, 2014 at 6:42 pm

I’ve a loyal customer of Pizza Hut (@ 3255 Tweedy Blvd, South Gate, CA 90280
(323) 566-6600) for more than 20yrs. During the times I’ve my share of good and bad experiences in both food and customer service; however, today was just the worst! I called in my order and requested delivery. The order was taken by Zaida [someone who doesn’t have the best manners on Customer service]. Order arrived, I paid and then asked for a receipt …to my surprise the gentleman refused! He mentioned he was NOT allowed to provide a receipt and left before I had a chance to get his name. I called back and asked to speak to Zaida. I informed her of the incident and let her know I’m aware it’s against the law NOT to provide a receipt. She said it was just a mistake because this is a new employee (really??)! I had to wait 45 minutes for the delivery guy to comeback with my receipt!! #FAIL

Reply

Cindy Miller November 5, 2014 at 2:33 pm

The Pizza Hut in Nowata Oklahoma is horrible. We had the “lunch buffet “, they had three pizza pans with about 4 pieces of cold pizza,the salad bar was nasty wilted and crusty. There was a total of 6 people in there. We waited 45 minutes before they brought out pizzas. The waitress was very “cold” and uncaring. This was at noon!! We will not be back! !

Reply

Kiah Rodriguez November 5, 2014 at 1:12 pm

Pizza hut in Sandy Springs (Roswell Road) constantly screws up our orders and never offers any kind of condolence. We’ve gotten cold pizza SEVERAL times (although we are RIGHT up the street) and then today they gave us the WRONG pizza order and refused to change it. The customer service is subpar and the manager Javier said that they was “nothing they could do”. We will no longer use this location. The staff is horrible!

Reply

heather November 4, 2014 at 1:47 pm

location: Monroeville, AL 36460
(251) 575-2088
you need to record phone calls. i ordered a pizza last week i wanted to try the bacon and cheese crust but they got my order wrong.it was cheese only, so they gave me credit for my next order. that was fine. so this week i reordered the same pizza my husband picked it up, it was wrong again. Bertha was the same person who took both orders. when i called to complain she called me a liar, said i got the right pizza the first time but didnt like it, that was why i got credit. she did nothing to make it right and insulted the customer. not someone you should have on your team.i will not return to this location.

Reply

Claudia R November 1, 2014 at 10:25 pm

The 2019 Westchester ave Bronx New York 10472 pizza hut location was a horrible experience. The staff was very unprofessional and the orders were misconstrued. An employee by the name of Adel was very disrespectful and accessibility of customer service was unacceptable. Overall customer service is very poor , the holding waiting for in-store and over the phone was over 30 minutes and eventually the phone call would be disconnected.

(Reviewer of DOH unexpectedly)

Reply

Jessica October 31, 2014 at 9:08 pm

I am a regular customer at Pizza Hut and I have never had to make a complaint. However, on October 31, 2014 I attempted to order a Pizza and I was informed that they were not able to take my order. When I asked the employee the reason they stopped taking orders she implied “we are just backed up.” Now I have personally run a fast food restaurant myself and never once did we stop taking orders altogether because we were backed up. I felt this was very unprofessional and I was highly disappointed.

Reply

Tiffoney October 31, 2014 at 8:37 pm

I placed an order with the store located at 47 W.79th Street in Chicago Illinois… I ordered online my estimated delivery time was 5:12 I began calling at 6pm spoke with an employee named Eric and at 7:30 my order has not been received! The order was authorized on my credit card and within the last hour and a half the store line is busy and I have been hung up on 20 times after being on hold for over 5-10 minutes! This is the worst service I have experienced in my life… I have even tried to have the call center route my call! I will NEVER ORDER FROM PIZZA HUT AGAIN AND I HAVE BEEN A FAITHFUL CUSTOMER BUT THIS EXPERIENCE HAS TAINTED ME! HOPEFULLY THEY WILL REVERSE THE PENDING CHARGES ON MY CARD GIVEN THE FACT I DID NOT RECEIVE MY ORDER! UNFORTUNATELY, IN AFRICAN AMERICAN NEIGHBORHOODS THE CUSTOMER SERVICE AND BUSINESS PRACTICES REALLY SUCK! And it’s very sad

Reply

kevin dunlap October 31, 2014 at 12:31 pm

i order from store number 024184 on sullivant ave in columbus ohio. i must say ill never order from pizza hut ever again. when we got our first pizzza. it didnt have any bacon at all on it and our mushrooms looked like they ran off the pizza. we asked for fresh ones on a replacment delivery. they sent us two free pizzas back out. the problem is that when they got here they was raw like the dough hadnt been cooked long enough. we call the store back in the morning and the lady was rude and would not refund our money. even though we still had the pizzas. we couldnt eat them they was beond uncooked. so needless to say im done with pizza hut period. all we asked is for our money back and couldnt get even get that.

Reply

robin October 29, 2014 at 11:56 am

Re store 316857 Rocky River, OH. I am an employee at this store and would like to thank Corporate for freeing us of our previous manager Joanne Reuse. In all all ways, she was bad. Dictatorial, irresponsible, incompetent etc. Favoritism in scheduling for her “pet” and disregard for other’s requests. A detriment to The Pizza Hut ideal. Your new appointment, by contrast (Peter) is all we want in a manager. Efficient, pleasant and respectful of customers and employees. Thanks for making a good call!

Reply

Christina October 29, 2014 at 12:38 am

I had went online to order pizza a wk ago and was very interested in trying the new pepperoni cheese stuffed crust. Since I hadn’t ordered in awhile, I saw a new thing where you sign up and in your confirmation email, you can get a free order of cheese sticks. Well, I was like “Sure! Kids love them”. I went online and did my order (to the 13/Wabash location in Terre Haute, In) and hit send. A min later, I realized that I had a big bill and wanted the driver t be aware, so I called that location and asked if they could break a $50 (my order was $26)…employee said “Absolutely not” so I had to cancell order and order elsewhere.
Just last night I decided to try ordering again (different store) and remembered I didn’t use my free cheese sticks…so I went to use link in my email and it stated I had already redeemed them. It don’t really matter, I paid for them anyways and I can understand the system not knowing the whole outcome, but it was a bit of a let down…lol.
The pizza we ordered came from the 2001 N Lafayette location in same town. Pizza was done on time and hot, but it was all jacked up (what I ordered was all jumbled on different sides). Husband allergic to tomatoes and they were all over his side of pizza so he basically couldn’t eat and crust was doughy. So my experience of the pepperoni cheese stuffed crust was a bad one and I think I’m done with the Pizza Hut brand.. because a different company had no problem breaking a $50 and the food was made right.

Reply

Tami October 28, 2014 at 10:41 pm

I have lived in pekin Illinois for the past 6 years. Due to a previous bad experience I had not ordered from the Pekin location. Just recently I had heard from friends that their pizzas seem to have gotten better, so I ordered carryout, and was surprised. When I got there they showed me the pizzas I ordered, the 2nd one was not what I asked for. I braced myself for an argument but instead the woman taking care of me (I think her name was Kristal) apologized and immediately made the correct pizza for me. She then explained that since they messed up my order that I could keep the incorrect pizza free of charge. My opinion has now changed of the Pekin, Illinois Pizza Hut. The food tasted fresh, the staff was friendly, the pizzas looked amazing, and I will definitely be returning.

Reply

Debotah Schenk October 26, 2014 at 4:22 pm

I live in conway ark . and i ordered a medium pizza from the one on oak st. for delivery and an hour later no pizza so i called and asked for the manager . she told me they went to my home amd no one answerd well they went to the wrong address and when they got here they told me that i still jad to pay for the cold pizza and it was awful
I’m one that likes pizza hut a lot but that was nasty i will never return there and i don’t believe i should have had to pay for that . it wasn’t my bad it was there’s .

Reply

April October 25, 2014 at 12:04 am

Placed an order for delivery at 7:13pm. Was told the dele very would take an hour. Pizza was never delivered. I called back at 8:40 pm to see why my food wasn’t here. They said it was cancelled because it was the wrong address and phone number.I repeated the address and number several times as they repeated back. They got the debit card information to charge me right. They said I was a new customer. The workers there have made many mistakes with the orders. This is not the first time. My family likes pizza Hut and that is the reason why I order from time to time. I’m not a new customer, I’ve been a customer for over 10 yrs. I’m not happy with their service at all. I asked for names and they were hesitant to give me their names.

Reply

April October 25, 2014 at 12:06 am

This pizza Hut location is in Los Angeles, CA in the Mid City area.

Reply

diana griffith October 24, 2014 at 9:55 pm

we live in corpus Christi tx and we were in the yard working so we called in our order instead of online they charged more for call in orders than online orders which is bad enough. when I picked it up because delivery is a waste of time because they never get it right and always late. it was not done and it tasted terrible and I think they forgot to cut the veg. when I called I was transferred to three people and the third one hung up on me. they just lost our business . I know its not much but if more people would complain instead of taking it then they would be hurting.

Reply

Beth October 24, 2014 at 7:09 pm

Called the pizza hut in varnville sc I’m a store manager in the area and was calling about someone who had applied for a job at my store (reference check) asked to speak to mat they said he’s not there anymore, asked to speak with a manager her name is Latoya Davis she was the most rude, sarcastic manager I have ever run across!I asked for the corporate number she said she didn’t know it asked her to find it she put me on hold from 12:24 to12:48 I finally hung up. This is not how mangers are suppose to act! Shame on you Pizza Hut for hiring her

Reply

upset employee October 23, 2014 at 4:35 pm

I am an employee at a pizza hut in Bountiful, Utah as a csr. I’ve only worked there about a month and a half. I was “trained” only one day when an employee showed me how to work the phone for a few minutes and then ran off and left me basically alone to try and remember anything. I was started out with two, two hour shifts a week, but then my hours were cut to one two hour shift a week. (I have bills I Need to pay) There was no warning or explanation as to why my few hours were cut to even fewer. My boyfriend, who also works there who, also had his hours cut with no explanation (he is normally the main day driver) had to find out the reasons through a shift manager who had to ask our boss Pearl about it and then tell him. Turns out his hours were cut because “he just doesn’t want to get any work done anymore” and as for me? Well Pearl said that I’m “just not good at my job and mess up a lot of orders.” I had asked for driving shifts because id make a lot more money working a few hours a week making tips than the 7.25 an hour as a csr. Pearl also added “and if she is bad at driving she’s not going to get any more hours. I feel like all of this is incredibly unfair. Let me tell you, before my hours were cut I only seriously screwed up on one order that I knew of. It was extremely busy that day due to a rainstorm and it was my first time working while It was busy. I had failed to repeat the order back to the customer. Ever since then I ALWAYS make sure to repeat the order back to the customer, but does this matter? No. Because of that one major mistake my hours were simply cut in half without Pearl or anyone else talking to me or warning me about improving my work. I have not been given any chance. Pearl’s lack of communication makes me sick. Not to mention she picks favorites and is gossipy. There is this girl that works as a csr, she is seen as the main csr I believe. She tried to work towards being a shift manager at one point (which the store is in need of) and pearl just let her try when she had already decided she didn’t want her to be a shift manager. And pearl even told other employees “it’s not gonna happen” At this point I don’t know what to do. I really don’t want to quit, I want to be given a real chance, but I’m just wasting my time right now. If I could be helped that would be amazing.

Reply

Victor October 22, 2014 at 9:40 am

We visited your Pizza Hut restaurant in Delran, NJ and had a very poor experience. We arrived before 6pm and found that we were the only 4 people eating IN the restaurant. First, the service was slow even though the restaurant was empty. Second, we ordered the following: 1 large cheese pizza, 1 order (8 pcs) of buffalo wings, 1 spaghetti with meatballs. The pizza came out almost immediately while we had to wait an additional 15-20 for the wings. The spaghetti had not arrived after another 15 minutes for my mother-in-law, at which time my wife went up to the front desk (no one had returned after serving the wings). She was told it “was cooking”. Another 10 minutes passed, at which time the server showed and proceeded to place an aluminum dish (used for cooking the meal) in front of my mother-in-law. My wife then went back up to the front desk and asked if they could serve the spaghetti on a plate, the server told us they never served the spaghetti on plates. SERVICE TERRIBLE!

Reply

kelsey leigh October 19, 2014 at 9:51 pm

ok pizza, so we ordered pizza in iowa city at coralville and they got our wings wrong no big deal they were bringing us new ones and we also added stuff for a new order. and they lady on the phone said itll be 45 mins,.. so about 35-40 mins later we go outside and wait for them finally about 45 mins later when they said the pizza would be here mind you, the driver called and said ill be there in 10 mins and 25 minutes later he shows up that 45 mins turned into a hour and 10 mins. our food was COLD.! and a waist of money for the fact it tasted bad from being cold. im not from iowa city but that service was just ridiculouos! almost 40$ in pizza and wings and we couldnt eat it cause everything was cold our food from before was cold due to the fact we had to go downstairs and wait forever for new food which was also cold. not very saticfied costumer…..

Reply

CJ Sweesy October 19, 2014 at 6:13 pm

Dear Pizza Hut,
I don’t know why but I’ve tried to order personal pan pizzas from the Craig Ranch location ” 8408 Stacy Rd , McKinney Tx , 75070. Multiple times and I never get them, they say they don’t have any more personal pan pizzas, I’ve documented 22 times I’ve called and they have told me that!! I don’t believe it…..4 customers gone! Just wanted someone to know!!

Reply

CJ Sweesy October 19, 2014 at 6:21 pm

Oh, I just ordered 6 from a location across town… Last time I make a 4 mile drive vs delivery… I’ll go else where after this.

Reply

marie October 19, 2014 at 3:20 pm

This restaurant is awful. The manger Amanda Lee is very rude and hateful. She complains to customers about working all the time, she is very whiny and stays on her phone all the time. Her cell phone never leaves her hands. She is always taking pics of herself and acting childish. The employees always looks stoned and never kind. You walk thru the door and they look at you like really we got to fix something. I do know of drugs being dealt in the parking lot by some of the employees and a crack pipe that was found in the parking lot where employees park. Amanda is also on her cell phone when other employees are scheduled off hounding them to come in and do her job. The restaurant is very nasty. I will refuse to eat back at Pizza Hut ever again because of the filth and how rude the employees are. Something needs to be done about this!!!

Reply

Ethan pack October 19, 2014 at 10:57 am

Dear Pizza Hut corporate, I am not at all impressed with pizza huts new pizza sauce. Pizza Hut is not Pizza Hut any more and it is very very disappointing. My family and I are lifelong Pizza Hut lovers and this new sauce ruined it. We ate there as children loving the pizzas as they were, there was nothing better than how they tasted, the best pizzas around and now. That is a thing of the past. I regret to inform that you have lost some life long customers from ever eating there again, until you decide to change the sauce back as it was. I have talked talked to many other Pizza Hut lovers and you had lost there support aswell. You have lost very loyal customers. Thank you

Reply

sharon October 18, 2014 at 2:03 pm

You need to check out your Manitowoc Wisconsin Pizza Hut. That manager you have there is terrible. Over weight and standing around talking on her phone while she gives orders and picks on new employees. Never lets them off their shift to do the jobs she should be doing. She comes to work like she just crawled out of bed with a hang over. Get rid of her and some of her buddies who go along with the way she treats people. It’s hard to sit and watch her treat some employees like that and try to eat a pizza!!!!! You leave there feeling sick. You better check her out. She gives pizza hut a bad name–if you even care.

Reply

Daniel Kennedy October 15, 2014 at 12:45 pm

I was just wondering why Pizza Hut does not sell the 4 slice personal pan in the grocers freezer section. Would be a good sales boost.

Reply

Chris October 14, 2014 at 2:32 pm

On Oct 13 @ 18:54 I called n a phone order for 1 medium meatlover pizza, Reginald then asked if thay was order, I said no & order 8 piece wings. Wen I asked what the total was he told me $12.84. I sent my son a text saying he would need $13.00; however, wen he got there the cost was over $20. But Reginald (unit #002949) was no longer there. I asked my son to jus pay for the pizza. The pizza was salted and bcause of my HBP, I was only to eat one slice.

Reply

CAROL October 12, 2014 at 11:52 pm

We have been getting our Pizza Hut from the S. Simms store in Lakewood, CO for years, and until recently we have been upset with your choice of “cheap” mozarella cheese and lack of enough pepperoni! The last two times we went in there it was the same gross-tasting cheese. We will not be back anymore. I have decided to make our pizzas at home with quality ingredients and enough pepperoni to cover the pizza. Just want you to know that if you ever decide to go back to a good mozarella, and actually put some pepperoni on it, make an announcement and we will try you again. It seems like this store has very little business anymore and now we see why.

Reply

charles banogon October 12, 2014 at 5:36 pm

I tried to order a pizza tonight for the consumers i’m working for. I am in the city of Gary, IN so of course I ordered from the Gary pizza Hut. I was told they don’t deliver this far away from that store. So I looked online and saw that unlike the 11.7 mums Seau that store was, the one in Hobart was only 4 miles away. So I called that store and was told that they don’t deliver here either. Needless to say, this makes me feel like you don’t appreciate my business and will be eating through another pizza joint from now on. Worst service I’ve ever had!

Reply

HOFFIFIED AND SICKENED October 10, 2014 at 11:09 am

I just want you to know I am not eating your pizza and I am spreading the word and the videos about the horrific way animals are treated by your cheese suppliers! IT IS INEXCUSABLE!! You know, CHANGE IT. As word gets out other people will be equally horrified!!!

Reply

hateless October 11, 2014 at 2:04 pm

shut up goat f*er the world is mean and its not everybody but there are some who are just mean with that being said pizza hut although far from what it used to be is not the bad guy because of who it does clean business with truth is comments like these on a company controlled forum just plays into there hands duh. if you felt that way and feel like you really want to make a difference then do so using other outlets cause this is just weak find a more relevant avenue or appealing approach because unless you make your own clothes and shoes using a non animal material currently living in a floating house to not disrupt the living of insects cause they no matter how small have a life with purpose aswell, do not use money based on the amount of blood sacrifice the humans everyday give for it and eat air……..SHUT THE F*** UP… Make a change in your teachings if you want to see change in the world your f*ing annoying

Reply

Ronda Richardson October 8, 2014 at 6:49 pm

How can pizza hut condone actions as follows?? I, like several others, found this on Change.org and I will not be ordering pizza again until this stops. I don’t understand what kind of person would do this or condone it.
https://www.change.org/p/james-leprino-stop-sickening-animal-abuse-at-world-s-largest-pizza-cheese-supplier

Reply

Jimcase October 7, 2014 at 5:38 pm

I”m begging ph please bring back the original BigNewYoorker!!!!Best pizza ever!!!!

Reply

Melinda Bishop October 4, 2014 at 7:48 pm

Hello i had seen your commercial about the bacon stuffed pizza so we ordered….. no bacon in the crust…. sad breadsticks were great though will not order from there again.

Reply

Precious October 2, 2014 at 10:56 pm

I placed an online order as i usually do placed my order at 7:53pm with a Delivery time for 9:33pm. I was sitting in my living room. From the time I place the order until the delivery time No one never knocked on my door I called the storeThey told me they cancelled my order I said why I said no one ever knocked on my door So I went ahead and place another order of the same thingThey charged me regular price instead online price So I call back talk to the managerBy the way both transactions they charge me to do it two different prices and off my credit card The manager telling me that the driver not to my door and they did not knock on my door. So I cancel both orders they tell me that my money First order total: $11.39 Next order total $ 14
58 I would be expecting both total together back on my card no later than 4-5 business days it will go back on my card 4 to 5 business days. They act like they didn’t even care I told the manager Her name was Shan that usually knock on my door but tonight they did not knock on my door I didn’t like the fact that the delivery driver liedI will not be ordering pizza hut anytime soonBy the way is the Pizza Hut on Oakland Park BoulevardIn Oakland Park FloridaSo I would be expecting my total 2597 to be placed
on my card

Reply

LaTasha September 24, 2014 at 11:36 pm

I live in Alabama and I called the pizza hut in center point three times and the girl hung up on me all three times. you could hear them playing in the back ground. I’m very up set because I was trying to help a young lady that had not eaten in three days. I thought that pizza hut was a good company but after this I don’t wont to have anything to do with them again. I’m done with the company, Because if you don’t wont to deliver pizza’s then do away with the service. The fourth time I called someone from another location took my order. I hope you do something about the customer service because you will be loosing a lot of call in orders.

Reply

Mr. Lynn Paul Johnson September 23, 2014 at 4:10 pm

I just viewed a video from Change.Org put on their site by Mercy For Animals, in it are clips of horrific abuse of calves & cows by employees of leprino foods. Pizza-huts, Papa John’s & Dominos main supplier of cheese…The Following is the Link…

https://www.change.org/p/james-leprino-stop-sickening-animal-abuse-at-world-s-largest-pizza-cheese-supplier?alert_id=kUlchcguJR_9GrO7ISMLvlFQRzdWFvqyYvrK9jaacDY%2BUPJ%2B96Bv6nL1vvINNNdf1jwaXBjLrSH&utm_campaign=145475&utm_medium=email&utm_source=action_alert

These Companies don’t have to think about My Business until they force leprino foods to take punitive action against the employees in the Video & take Corrective action to insure that this Never happens again….
Mr. Lynn Paul Johnson..

Reply

Claudia DiCosola September 29, 2014 at 6:40 pm

I got on the website to leave basically the same comment Mr. Johnson. There will not be a Pizza Hut item allowed in my home until this is taken care of. Period. And I do share with family and friends.

Reply

Carla September 22, 2014 at 8:51 pm

The Pizza Hut in walterboro SC is the absolute worst! 3 times in a row they have completely ruined my order… The first two times I ordered my pizza was never delivered and when I drove to the store they tried to give me a cold pizza that had been sitting on the counter for TWO HOURS! this happened TWICE & today they messed up one of my pizzas and said it was my fault and forgot to give me my drink that I paid for… The store is filthy and the staff is completely incompetent I honestly don’t know how this store gets return business. And what’s the worst part is I have talked to the manager 3 times and nothing has changed. Won’t be eating there ever again.

Reply

Debra Frey September 22, 2014 at 7:24 pm

We ordered one supreme stuffed crust and one veggie lover pizza at 1323 Lakeview Drive, Parkersburg, WV 26104. The total bill was over $31.00. The pizzas were picked up at the site. Let me just say that I could have bought frozen pizza with more toppings. The veggie lovers wasn’t hot when got it home. The sauce was puddled. These pizzas were an embarrassment to the long standing good name of Pizza Hut. We work hard for the money we have and I sincerely feel this was a waste of my money.
Disappointed in Parkersburg, WV

Reply

Rebecca Hynum September 22, 2014 at 6:51 pm

Pizza Hut is one of the biggest customers of Leprino Foods, one of the largest dairy suppliers in this country which produces the cheese which is used to top the Pizza Hut pizzas around the world, along with Papa John’s, Domino’s and others. I just watched a horrific video on change.org about Leprino Foods’ practices detailing the worst abuse to animals I have ever viewed. Please do your best to help stop these inhumane practices by contacting these companies and telling them this has got to stop. As for myself, I will never eat another pizza unless I personally make the cheese to put on top of my own homemade pizza.

Reply

Kathy Williams September 23, 2014 at 1:29 pm

Sorry, Rebecca…

But unless you make the conscious decision to start switching to a live (unprocessed) plant-based (vegan) diet, animal exploitation and cruelty will continue to contribute to your choice of foods. After all, it’s the farming industry as a whole who abuse cows (and chickens and goats and ducks and and and…) every minute of every day and every night. Females are kept constantly pregnant to produce milk, subsequently have their calves removed at birth for future milk production (if they’re female), veal or beef production (if they’re male) and then they are slaughtered after they start to ‘dry up’ (i.e. used up) – typically after 5 years. Coupling the fact that their average, normal lifespan would be 20 years, with the systematic suffering they are forced to endure in order to make particular people filthy rich, perhaps their shortened lives are a blessing.

After recently researching animal laboratory testing, and now this latest exposure into the farming industry, I myself had to face the fact that simply being a vegetarian for 2 decades wasn’t good enough. I expect this to be a difficult and long process. However, as the saying goes: every journey begins with a single step. Aside from the health benefits, I know I’ll sleep better knowing that I’ll no longer be personally contributing to another sentient being’s pain.

Reply

gregory September 21, 2014 at 6:24 am

i will not be back to the pizza hut that is located on lebanon pike in nashville,tn
the mngr is rude an obnoxious to his customers, the buffett bar never has any good pizza on it, , an if it does the pizza always looks dried up an is nto fresh an when you get ready to pay for your bill the manager acts like ti is a crime or something to wait on you, or if your bill is 5.00, he says your bill is five thousands dollars…i will not be back poor customer service, the only one that gives good customer service is the waiter that works the dining room, an bus boy is gay an always tries to hit on me, when i go in, sorry but thats not how i roll.

Reply

J. Chappell September 20, 2014 at 10:20 pm

Ordered supreme 9/20/14. Done crust. Terrible. I could not even eat the crust it was like leather. The absolute worse pizza I’ve ever had. I was at the 23rd and Rockwell location in okc. I will be ordering from Dominos from now on.

Reply

Michelle September 20, 2014 at 10:12 pm

I will not buy Pizza Hut, Papa Johns or Dominos pizza until you stop buying from Leprino Foods dairy supplier.

This is why:

A new Mercy For Animals undercover investigation reveals appalling animal abuse at a Leprino Foods dairy supplier. Leprino Foods is the world’s largest mozzarella cheese producer and a supplier to virtually all of the major pizza chains in the country, including Pizza Hut, Papa John’s, and Domino’s.

The shocking hidden-camera video footage shows:

– Workers viciously kicking and punching cows, and stabbing them with screwdrivers, causing bloody wounds and injuries

STOP THE ABUSE

Reply

Kathy Williams September 20, 2014 at 6:33 pm

In spite of ever dwindling toppings and subtle size shrinkage, I remained a loyal, consistent patron for nearly three decades… until now.

The fact that Denver-based Leprino Foods – who supplies the mozzarella cheese to Pizza Hut (among other major pizza chains) – is no longer accepting shipments from the specific dairy farm in New Mexico recently exposed in an undercover investigative video of horrifying animal abuse ISN’T GOOD ENOUGH!

Until Leprino implements every single animal protective measure – including camera surveillance – as recommended by the video’s producer Mercy for Animals on ALL OF THEIR FARMS, I won’t be financially contributing to Pizza Hut’s, albeit inadvertent, cruelty.

Reply

Candace September 20, 2014 at 1:14 am

I placed an order online at 10pm for the location on West Rd and Hwy 6 in Houston, Texas. I called at 11:30 to check on my order and was put on hold for ten minutes. When the manager gets on the phone , as he laughs, he says, ummmm, that order was never made and we close in ten minutes and we’re not making any more orders. Really??? What kind of customer service is that? I will definitely be calling corporate first thing Monday morning because this is absurd. He had not one bit of concern for their mistake….his attitude was pretty much like saying “oh well”. And to top it off, he didn’t even apologize for their mistake! Just awful!!!

Reply

Petra Chasteen September 18, 2014 at 9:50 pm

After many years we finally had pizza hut tonight . Wow, very disappointing. We wanted to try the bacon and cheese stuffed crust . Very little filling , for a meat lovers pizza hardly any toppings and the crust itself was paper thin. The second pizza was a parmesan crust 5 cheese with sausage and mushrooms. The pizza was undercooked. So for spending over S35.00 we hardly got any food, greasy and undercooked. Not going back which is very sad since I used to be a manager for Pizza Hut many many years ago and our products were great ! Apparently customer satisfaction is no longer a main concern !

Reply

Randy P September 17, 2014 at 8:11 pm

I have cancelled my order twice now with Pizza Hut.
I stopped on my way home for a walk in order at a Pizza Hut to order 2 thin and crispy wit peperroni and extra chesse on August 31,2014 and then I called in on my way home on Sept 12, 2014 to order the same order.
But because I am walking in or calling in to place my order instead of using my smart phone or my computor I am being charged extra by more than $6 per order. Both times I had cash in hand.
I have been buying pizza from Pizza hut for more that 30 years.

I will no longer be buying pizza in the future from Pizza Hut. I refuse to be charged more for ordering in the store or over the phone with cash in my hand on my way home.

I also refuse to let Pizza hut track my information and sell it to other people by using my smart phone or my computor.
You have lost a loyal customer.

Randy P

Reply

breezy helton September 16, 2014 at 6:53 pm

Saturday I arrived at pizza hut on fm 1488 store number 027534 around 4pm. My family and sat ourselves waited patiently to be spoken to or helped. After waiting about 30 Min. I walked up to the counter hoping to find an explanation about why I haven’t been helped I waited about 10 more min. Then became frustrated and left. I called the store to complain but was then again put on hold for 10 min. I then arrived at the store again about 15 min. Later to demand a manager after waiting an additionally 10 more min a young manager approached me, I told him how upset I was and wanted the corporates number , after he told me he didnt have corporates number. With my family being hungry I asked him if my family came back into the store would we be helped? He told me he couldn’t promise anything. Livid I left. I then contacted the store again to be told I still couldn’t be granted the corporates number. Also being asked by Dillon what I would like from all this a free pizza? I can assure you I have never in my life felt so disrespected by a person in business I refuse to ever return to this place which I have gone too for years now, and never once .experienced such bad customer service. I hope to once return when the people in there agree to learn the meaning of customer service.

Reply

karla trebbe September 15, 2014 at 9:50 pm

The girl answering the phones is rude monotone and overall unfriendly. I realize that she is the managers girlfriend so I feel as though it’s pointless to even lodge a complaint. However I must as I work in retail and want to know if my staff is ever less then superior with their customer service. When I ordered last, I asked for delivery. It was thirty minutes before I finally called only to find out that one of us had made a mistake. The manager delivered my cold pizza and now when I call in I feel as though she is intentionnakg snotty when she asks dine in carry out or delivery. Tonight my family ordered a stuff crust, pizza rollers, a personal pan, and wings. I asked about specials and she told me no without hesitation when she probably could have talked me into a special plus the items I still wanted. Last week a hunts brothers pizza opened in the new gas station. Next time I will call them.

Reply

Christina Cosby September 14, 2014 at 9:29 pm

I ordered the new bacon and cheese stuffed crust pizza today from the Pioneer Parkway Pizza Hut in Peoria, IL. The commercial shows the cheese overflowing out of the crust and lots of bacon. This was DEFINITELY NOT THE CASE. I used to work for pizza hut when they first introduced the stuffed crust pizza… apparently they are cutting corners these days. I stopped going to pizza hut about 5 years ago because I was tired of being disappointed… This latest experience is just another nail in the coffin. Pizza Hut won’t get my business ever again. Not only was the food on TV obviously false advertisement but they don’t do anything to try to make it right!

Reply

rolando September 14, 2014 at 3:35 pm

Deborah loop location in Rio Rancho, NM. The manager does not know what she is doing. Told me that order would be ready at certain time. I went and pick it up and it was not ready. She told me to wait for another 20 min which I refuse to do and cancel my order. Manager did not even try to make it up for her mistake and that is why I canceled my order.

Reply

Bill Raabe September 14, 2014 at 1:22 pm

Yesterday I had the unfortunate experience of dining at your Cairo Georgia location. The store was almost empty(which should have been our first clue to leave). The parking lot had trash and garbage all over! When seated by your hostess, we were asked to sit at a table that had food remnants on the seat, we reseated ourselves at another table, the table top was sticky and the server seemed to have as much personality as a slug (a slug may have been a faster choice as a server). Our order took a long time to come to our table, was not what we had ordered and was warm, not hot, as one would expect. Employees were texting on their phones, lounging in the booths and one even left to pick up food from a Hardee’s to eat in the dining area of your location. I will tell you that I do not want anything from you as far as coupons, refunds, free marketing materials or anything else. What I will say is, you have 2 locations within this area (Camilla GA being the second) and I have noticed the trend is the same at each location. Luckily for me, there are other choices for pizza in this area, one such pizza restaurant is a 70 mile round trip, and I would gladly take that trip to have a pizza and service that I expect. Do a bit of location inspection periodically, you may save yourselves some much needed business and prevent someone suing you for stumbling over trash in the parking lot.

Bill Raabe

Reply

LongTime Customer September 14, 2014 at 11:08 am

Problem not with store, but with call center. CSR said I could get the fried mozzarella cheese sticks, but store gave me cheese bread sticks. Store says “we don’t have fried sticks”. Why call center said I could get them at the store??? Why do I want more bread with my two pizzas??? This is clearly a bait-n-switch issue – $5 cheese bread sticks instead of $4 fried sticks, with no indication until I’m there paying for my order. Then, called to speak to manager of call center, they kept transferring me to store. This is just wrong – call center needs to tell guest that fried stick not available at particular location!!!!

Reply

crystal September 13, 2014 at 8:33 pm

I placed a order to the Kermit Tx pizza hut today at 5:55pm n they said thirty minutes….I went at 6:30 pm to get my order and waited in line and watched them as they were working on orders and I paid….than after ten minutes the girl says we had to recook urs cause we burned it…so I wait another 25 minutes for the other person from kitchen to get my order off the shelf and hand it to me….not only cold but the hand tossed dough was bad and it was soggy in the middle….this is about the 5th time this has happened…..johnny has been the manager there for years and I even worked there…this place is discusting n needs a new manager…..I’m even looking for a job right now…..this Lil town needs a good pizza hut….

Reply

Kathy Wise September 10, 2014 at 6:49 pm

I have never been so disappointed in pizza hut in Springfield ga, in all my life ,not only was our order wrong , I ordered 4 pizzas and when I got there they had only 2 ready so needless to say the 2 that was ready was cold ,and then the meat lovers was only 2 meats on there and barely had cheese on it , and the other one was wrong ,just hope they get there act together, they need to learn better customer service ..

Reply

NNewell September 8, 2014 at 2:33 pm

I will NEVER eat at Pizza Hut, store #316234, in Magee, MS. They have the rudest floor waitress I HAVE EVER SEEN, and she apparently likes to serve her Caucasian customers before her African American ones who were seated first. I had to go to the counter and get silverware while she served white customers who had been seated after me. When she finally brought my drink, after she brought the white customers theirs, she preceded to tell two other white customers in the restaurant that she was tired of waiting on people with attitudes. I left the food on the table, went to the counter and asked for a manager, to which I was told there was no one there, which I do not believe, and complained. I still had to pay for food that I didn’t even eat. I will NEVER eat at this “restaurant” again. This incident happened on 9/8/14.

Reply

Kathy September 5, 2014 at 9:00 pm

I will never visit your Crescent City, CA store again. When we moved up here we had the most fun time, and beautiful salad bar, as well as pizza bar for choices. Yesterday was so tacky, and all of the employees kept saying sorry, sorry. There was 3 items on the salad bar. If I had known they didn’t have the rest in the building I would have not ordered salad. Our Pizza Hut sucks. I could have made that salad at home, except my dressing would not have been watery.

Reply

Rita Petersen September 5, 2014 at 4:02 am

Sorry, it was on Sept. 4th around 4pm that I was there!

Reply

Rita Petersen September 5, 2014 at 3:57 am

I was at the Pizza Hut on J.F.K. Road in Dubuque, Iowa today around 4pm, and I’ve have never had such terrible service in all my life. A guy brought me my menu and drink right away, but that was it. There were four people standing behind the counter and not one of them paid any attention to me. They were standing there talking and finally I said, “Could someone come an take my order”? I was the only person in the restaurant! Well, some guy came and took my order. I ordered a personal pan pizza and one trip to the salad bar. Well, the salad bar looked terrible. There was hardly any lettuce in the bowl and it was wilted. What mostly was in the bowl was those little carrot sticks and purple cabbage barely any lettuce. This is not the first time that this has happened because it’s happened to me before. They’re supposed to have that salad bar all day, but somebody isn’t doing their job! I’ve worked at a Pizza Hut before and I know what has to be done. You have to keep flipping those salads to keep it fresh looking. I’ve complained before, but nothing has been done about it. Also, my glass was empty, but no one came over to ask if I wanted a refill or if everything was okay. I think something should be done about this. The servers act like they don’t care! PLEASE TAKE THIS PROBLEM INTO CONSIDERATION!!! THANK YOU!!!

Reply

Ashley Bird September 4, 2014 at 5:04 pm

So I worked for the pizza hut on chestnut street in Washington PA. Before they closed down to move to a new location I was told if I worked hard and all they needed me too and even worked hours off the clock I could be promoted to shift manager, so I did. Then after we moved to the new location I was put aside because the new place had delivery and I did not have a license but if I continued to keep working hard and when they needed me too that there would be ways around this so they could promote me. So as time went on I was still gave the run around about being promoted and as I was trying to raise three children I was able to pick up extra hours at the murtland ave location in Washington, PA to equal myself 40 hours a week. So I work both locations for 6 months at 6 days a week losing precious time with my children but doing everything and more they asked of me just to be steered into more lies of being promoted. I even made deliveries when we were short staffed with them knowing I had no license. So come close to my year anniversary of being with pizza hut, I was starting to receive problems. With the area manager ( which was constantly being switched.) With the general managers, and one employee. I was being harassed, my hours were being messed with and then I found out that murtland ave was changing my tips so that they did not have to put up the difference that we were not making. That was just wrong! There were says I would walk out with less then $20 in tips during a six hour shift and then to find out they were not compasating me what I deserved, by this time I became a little frustrate and I then put it on social media for all to see how these pizza huts were treating their employees. So after this the area manager had a meeting with me and then suspending me for this actions , which was fine! So on the day I was suppose to start back I quit! I’m done with the over working and being under paid. I’m done with the harassment and the rudeness that come from them all. So I just recently found out that those pizza huts are now claiming that they terminated me and the reason being is for smoking crack on the job! Well I now see that these pizza huts will have a lawsuit on their hands. I’ve never worked with such unprofessional, childish and unmatured people in my entire life! And to discriminate somebody with such false accusations makes me so sick to my stomach! Pizza hut inc should really review the people who handle their name! Something will be done about this!

Reply

r. jack September 2, 2014 at 10:16 pm

RE: 6321 Richmond Hwy: Order a medium pizza, at 6:15p; it arrived at 7:45p. Not only was the pizza cold; it was both was old and dry. I immediately called the Manager, who identified himself as “Omar” (refused to give his last name). He assured me that he would send a new pizza, in fact, he would make it himself. Needless to say the pizza never was never delivered.
I called a second time and was assured that it had been sent. After the third call, Omar’s story became the driver attempted to deliver the pizza, and no one answered the door. Impossible! I waited for the deliveryman another 2 hrs. HE LIED! It never happened.
I asked to speak to his supervisor, and was told he was the supervisor, and there was no one above him. Ask for the name of the District or Regional Manager, he refused to provide the info.

Reply

KSL September 2, 2014 at 3:48 pm

This is the worst, filthiest restaurant I have ever eaten in. Every chair and door is sticky. During what should be a lunch rush we are 4 of the 5 patrons in the restaurant. The food was stale from sitting under the lamps the breadsticks were crunchy, the glass doors were filthy. The bathroom doors and the chairs and tables were all sticky. No one was cleaning. Someone took our order while other employees sat in a booth doing paperwork or something. It was lunchtime and we had the special. 4 of us had. The choice of chewy pasta, pizza that you could tell by looking was sitting there a long time. This was in Clayton NM and while every meal we had on our trip was a success, this was an epic fail. They had no trouble charging us. Someone needs to shut that place down. No wonder no locals were there they must already know.

Reply

Theresa Maness August 31, 2014 at 5:05 pm

Ian from Hernando ms area every time I order pizza it’s not what I ordered or they never put enough cheese I have told them that before just letting you know that’s not good for business

Reply

Keith Nichols August 27, 2014 at 9:57 pm

I ordered a pizza at 8280 Sunset Strip Sunrise Fl i ordered a stuff crust and wings when the order got here there was barley any cheese in the crust and it was hard like it wasnt even fresh it was crunchy i calles to talk to the manager he told me to call the next day amd ask for the gm as for the wings i place the order online and when i placed it i called there And told the young lady i wanted em well done she said no problem when my order got to me the wings werent close to well done this is ridiculous is there anybody i can talk to or get in touch with ?

Reply

Billy Sanders August 27, 2014 at 2:07 pm

You have a pizza hut delivery at 8979 highway 64 Arlington tn.which is 3.43 miles from my address *** clarke landing drive 38016 Cordova tn. There is a papa John’s 9160 highway 64 Arlington tn. Which is 3’52 miles from my address. My Family prefers to eat pizza hut pizza but if I want to get one I have to go and get it myself are I could just eat papa John’s pizza? Please correct this problem for my FAMILY.

Reply

Karen Wratchford August 27, 2014 at 6:36 am

I would like to know why my daughter is made yo lie on her tips ? If she only made 26 then why do they make her put 45???? My goodness they only make 2$ something any ways.????

Reply

Karen Wratchford August 27, 2014 at 8:39 pm

Any answer ??? They r messing with her wonder if irs would like a call or better business bureau. Would like a call

Reply

angry as hell mom August 21, 2014 at 12:33 am

This is the third time I have complained. Morilton, Arkansas pizza hut. My 17 year old works for your store, she is told to stay passed fedrel work regulations for students. She yelled then cursed at my child. This manager does this to all her students workers. The msnager yelled at my daughter about not being a waitress which is what she hired her for. My daughter goes to work at 11 am the managers daughters are given the lunch shift and no one else is allowed to work tables only the managers daughter are allowed. Then the manager yells at my child because the company had to compensate my daughters pay. How can you earn tips if you don’t get to work tables? I read were its against pizza hut policy to have family work together especially the managers she showing faver to her own children! Also she allows her workers to clock in high and I have witnessed the employees smoking marijuana . this is so ridiculous no businesses should be run like this. If I don’t hear from your company I am calling the EEOC, health department and anyone else I have to to make sure that your company abides by the laws. I am appalled that this manager has been allowed to be employeed by your company. You have lost so much revenue because of the poorly ran store. Also to add that the store is filthy. The managers call people in to work a shift and they don’t let them clock in for hours. My daughter set for four hours because the manager would not allow her to clock in but then tells her not to be late. My daughter will not be subjected to this treatment and I will not tolerate this in my community I will make sure that your company name will be ruint in our town. I will do what it takes to get those doors closed if something doesn’t change.

Reply

Skyler Cisneros August 24, 2014 at 11:22 pm

Mam I agree with you 150 percent…. I just had a terrible experience with a Pizza Hut restaurant just now. A better standard NEEDS to be set in there hiring and on going employment process! Just some rude people that need to brush up on there phone manners to there customers. I hope they resolved the issues you and your daughter have. That’s just ridiculous!

Reply

ticked off mom too September 1, 2014 at 8:43 am

My daughter works at a Pizza hut and her manager lies to her talks badly about her co workers. She actually confronted her on it. She has had tips stolen and was lied to saying there is cameras in the store so she will find out. Then my daughter asked to see them and was denied. After she was told by another manager there was no cameras in the store. But the first manger continued to lie about it. The managers have threatened to fire her 3 times already because of petty things. Plus they don’t like it when she tells them they should not be talking about everyone behind there backs. They say it is our job she says then you should go in the back so everyone doesn’t hear. She is getting tired of it. She is losing respect for her managers.

Reply

Doug August 18, 2014 at 6:46 pm

I just had a horrible experience at the Melbourne, fl (Wickham/Lake Washington) pizza hut. There was hair in both my boneless wings AND my pizza. When i asked for it to be replaced, the manager AND driver were rude and treated me like i was a scammer. I will not be spending my money with this over priced corporation anymore. Biggest waste of $30!

Reply

Shirley E. August 18, 2014 at 3:21 pm

on August 18,2014 about 1254 pm had lunch at pizza hut(# 009995) E.hwy54 Durham NC
What a terrible sight while eating and see DEAD FLIES AND COCKROACHES in the window ceil… I would think managers would encourage their employees to clean more thoughly.

Reply

Theodore Smith August 15, 2014 at 2:59 am

Apple Valley MN took a 1 hour 20 minutes to get a simple order delivery

Reply

Cheryl August 15, 2014 at 2:40 am

Worst experience with Pizza Hut I have ever had. I ordered online, got confirmation and the clock for delivery started ticking down from 28 minutes. I waited 45 minutes and called the delivery location – they first stated they had no order for my phone or address, then someone came on and said it was already out for delivery. (I am less than 5 minutes from their location) I waited 10 more minutes and called back, and was told again that they didn’t have an order for me. I told her about the previous call and she said she would call the delivery person – the delivery was going to be another 5 minutes.
When the two large pizzas and two orders of waffle fries arrived they were lukewarm. Obviously that meant they were gross and the fries were soaked in dirty grease and over-cooked.
I spent over $26 and felt like I totally wasted money which could have bought my family a decent meal. We had a lot leftover, which never happens.

Reply

Nathan Ragsdale August 14, 2014 at 7:30 pm

Yes I have put in an official complaint already now that the problem has not been taken care of there is going to be a picket of your Fairfield Tx store by all of the local churches in the area. We do not condone the actions that your manager in this store is involved in with a know prostitute in this town. She has been seen multiple times in that store and he has taken her back to his office multiple times. Multiple people in this town has witnessed this happening. We are a very church going town and this action will not be taken lightly. You have lost all of the churches business around this town. We are going to make national news with this if the problem is not taken care of.

Reply

Jennifer Eggleston August 13, 2014 at 3:24 pm

After reading the article yesterday about Pizza Hut’s stock decline I asked myself why I stopped going to Pizza Hut, so I went there for lunch and ordered breadsticks… I quickly remembered why I stopped patronizing their establishment. I arrived at lunch time and went to the take-out window I guess being acknowledged with a friendly hello is way too much to ask but I ordered my breadsticks, paid the reasonable cost and proceeded to wait, and wait, and wait, and wait. The person who originally took my order had long since disappeared the others behind the counter simply ignored me and did everything they could not to make eye contact. After waiting 20 minutes I approached the counter and one of the waitresses who had been one of those who had not acknowledged me asked if I had been helped (are you kidding me??); I explained that I was waiting for my order she said .. Oh, I guess it’s been sitting here. Wow!! Maybe this is why Pizza Hut is “growing stale”.

Ticket# 00034 / Store No. 025457 (8/12/14)

Reply

Patrick G August 13, 2014 at 1:35 am

I went to #027680 on 5905 s archer chicago to order some wings and on the counter display its stated that 12 wings and frys and other number of wings and frys for differant prices. I order 12 and received my order there was no frys, I asked the manger Andrea who was also my server why I did not receive frys she stated that they did not have frys and I ask why was the price the same? She stated she did not know and could not remove the sign or correct the sign. I ask her could I speak to some one and she stated she could give me the store number and I would just talk to her. I do not understand this type of rudeness and poor customer service. I ask could I receive my money back and she stated no but I could receive store credit why would I want that after she was so rude could i really trust her to make my food? i hope someone will contact me about this matter.

Reply

Brent Watson August 12, 2014 at 6:40 pm

I always order from pizza hut i just had the worst experience as a customer of any where else ive ever been. I was accused of lying about my total when they delivered it and had a conformation to show my order called the manager and was told idc what you do i have f***** pizzas to make pay what you want we usually order once a week but will more than likely be taking our business to somone else and have tried to get ahold of someone in customer service but cant

Reply

b ramirez August 11, 2014 at 5:17 am

I just had the worst experience ever with pizza hut the driver that delivered my pizza was smoking weed at the time of delivery and the pizza looked like they had done flips with it I called and the manager in charge witch was Eric Nillo #0117113 was very rude I asked to get a discount due to how my pizza looked at the time of delivery and what he said is that I just wanted them to get me a free pizza .

Reply

Gary smith August 8, 2014 at 1:55 am

Let you know that the pizza Hut in forsyth georgia is the most racist place I have ever seen including the manger. And the Service is the worst that I have ever seen. Maybe this needs to go public and see what other people think.

Reply

Andrea August 7, 2014 at 5:46 am

For starters I always order from this location. Last couple of orders I’ve placed lately have not been the best. Either I receive my pizza like if someone was intoxicated while making it or they just don’t care about their customers. I didn’t complain at that time thinking it might not happen again. Well it sure did. This time the large stuffed crust pepperoni pizza that I ordered was not appetizing at all. Even the so called manager said it looked disgusting. It was EXTREMELY greasy very floppy & gooey to the maximum. No effort at all. When I called to speak to the manager to let them know about my experience this so called “manager” was so rude & disrespectful towards me. Of course I was going to call upset & angry & this “manager” was not helpful at all. I told her I was going to go to her store & talk to her personally because she wasn’t helping much over the phone. In NO way did I perform in any threatening way towards her & she was accusing of me threatening her & that she was going to call the cops. When I arrived at her store with the pizza box in my hands she was standing outside smoking a cigarette not caring to fix the situation. I requested that I wanted a refund & she refused to give it to me putting an excuse that she couldn’t do that. Didn’t act professional at all I told her customers are always right & she kept telling me that she “didn’t care.” Seriously? Who hires these kind of people? I apologized for the way that I spoke to her & even then she didn’t give me for what I asked for. She gave me a $30 store credit but that’s not enough for me. How will I know they won’t spit on my order the next time I do order something from this location? Never again will I order from here horrible customer service. Pizza Hut was my favorite now I disgust it. Hire better people that do actually care next time. I will make sure to tell everybody that I know not to order from this place & I will make sure they pass along the message too.

Reply

Tina August 3, 2014 at 3:08 pm

This is my Facebook post from last night. Really doesn’t seem that any of these comments were acknowledged by Pizza Hut. However, someone needs to know about the continued poor service within this company. I am DONE with Pizza Hut. Period

Just another reason why I hate ‪#‎pizzahut‬:
We were quoted 90 minutes for 1 pizza and 8 wings. After 2 1/2 hours passed, I called. First, a rep told me our order was paid for and delivered to another residence. He puts me in hold and gets back on like, “Oops…my mistake! The driver is actually in route to your house.” By this time, I’m barely able to keep my eyes opened. Hubs is knocked out. So I call back to cancel the order and get this raggedy winch that sounded like she choked on a cigarette butt. I asked why the last rep would tell me the order was already delivered. She puts me on hold, comes back with no reasonable answer, and says the order was on its way. Told her it had been 2 1/2 hours. We didn’t want it and were going to bed. She told us we’d have to reject the order when the driver arrived. I asked her how did and hour and a half turn into 2 and a half. She gives me the most idiotic excuse I’ve ever heard in my life. She said that all of Kansas City was that backed up tonight. It’s the first weekend of the month and everyone has their government checks. Are you serious, Lady?? I asked her what government checks had to do with a 2 1/2 hour wait time. She said they never guarantee their wait times and when people get their government checks at the first of the month, especially the weekends, they order pizza. Wow…when did statements like that become ok when “handling” a customer issue. ‘I apologize! It’s always this backed up on the weekends’ would have been much more acceptable. She could have kept her little ignorant comment to herself. You would think they would have less sophomoric personnel in their call center that showed the tiniest bit of professionalism. Kudos to you #pizzahut on coaching on such awesome customer service… Never spending a quarter there again.
‪#‎irritated‬
‪#‎hungry‬
‪#‎sleepy‬
‪#‎nasty
‪#‎onlythingopenedthatdelivered‬
‪#‎lastresort‬

Reply

steven August 2, 2014 at 8:54 pm

What a shame the company doesn’t have enough quality control people. I only say this because of the inconsistency of pizzas I order from. Rarely will I get back to back perfect orders. Order extra sauce? It’s a toss up whether you’ll get it. Pizza arrive hot? Rarely. Forgot an item in the order? Yes, 2 times in the past 3 months. It’s a craps shoot if the person making the pizzas that day makes it the way it should be. Really disappointed. This used to be my favorite pizza. Call the store if you don’t get what you ordered! I usually get a $10 credit on the next order. Like so many fast food places, the consistency has virtually vanished.

Reply

Elizabeth Pardo August 2, 2014 at 10:22 am

 my name is Elizabeth i have been ordering my pizza from the w. hundred chester va for ten years and recently on the 07-19-14 but tonight when i ordered on line as i had on the 19 i was told they didn’t deliver to my address.  when i placed the order on line as i had a few times before it sent my order there which was the same store i had ordered from.  anyway,  the manager said that no one catched on to it until now which ok i got over it and called the colonial Heights location and they said i had to reorder online to get the online deal but when i did it would send it to the other office.  so at the end i just ordered from papa johns.  my kids waited for the pizza and paid who i thought was papa johns but somehow the pizza hut at the colonial office delivered my pizza which i was told was canceled.  after  i saw the box the driver had left and papa johns came.  so now i have all this pizza.  there has to be better communication. 

Reply

Mia Washington August 2, 2014 at 5:47 am

My name is Mia Washington and my daughter and grandchildren went to pizza hut to eat. We ordered a large half cheese and pepperoni and half cheese and Sauguge pizza, cheesy bread sticks, and a small meaty marinara. It took longer than usual to get our order of cheesy bread sticks my grandchildren was getting restless and whiney. Our meaty marinara was cold and the pizza wasn’t what we ordered. It was a cheese pepperoni and Sauguges with extra Sauguges. When we told our server he apologized and offered to remake the pizza but there was no more pan pizza dough. My daughter asked to speak to a manager (Curtis) and she explained what happened and he took 50 percent off our order. We was informed later that they was short staff in the kitchen. My daughter went to pay and the server was verifying the 50 percent off and he told him to get back to work and he would take care of her. She was trying to tell him that our server was good even though a mistake was made. He blew her off and he rolled his eyes at her. So unprofessional. 5000 Washington Ave, Racine, WI

Reply

Mia Washington August 2, 2014 at 5:48 am

This was August 1, 2014.

Reply

Tom Nikitas August 2, 2014 at 12:58 am

A Bud and I had our usual monthly lunch in your Beaufort, SC store on hwy 21 – # 316210, today, 1 Aug. Not a good experience.

Usually the service is adequate but today it really was abysmal.

I young Marine family that I had chatted with had a babe in arms, 2 wks and an 18 mo old who had littered the floor with misc foodstuffs. It was 30 minutes and the table had been bused around 15 mins and the floor never received any attention and a there was a fork in the aisle by another booth. We never had a refill offered or saw the waitress after she set the drinks down. Busy?? NO………never more than 5 adults present and two of those left after the Marine family exited. I mentioned to one of the male employees when checking out about the salad garden on the floor and our total lack of service. I don’t mind tipping in the least but not for zero service. The male mgr/asst mgr? mumbled Sorry……….etc, one sentence.

Reply

bb August 2, 2014 at 12:46 am

One of the drivers from the newark nj location…. was so rude for asking me for a tip last time I checked we tup if we want to not asked for… and threw the pizza on top of me. NEVER AGAIN AM I ORDERING FROM PIZZAHUT… and to top it off I ordered large and I got mediums! 34.00 for nothing

Reply

Yesenia August 1, 2014 at 8:57 pm

I called customer service today TWICE , HORRRIBLE experience with both, the girl who took my order and then the supervisor who offered me 5 dollars discount, I said- i DONT need a discount, what I need is to be a happy customer. Customer services people, if you don’t like your job then look for something you enjoy doing!! I also ordered the cheesy bites pizza and looks nothing like the commercial, no cheese, ONLY BREAD, rip off and false advertising. I will post this link to all me friends on FB so they know these reviews from PIZZA HUT. You have lost a regular customer and Domino’s had one more!!!

Reply

Olivia Battle August 1, 2014 at 3:16 am

I started to just let it go,but if you don’t know what’s going on in your stores then you can’t fix it.I ordered two medium pizzas one thin crust supreme and a sausage and pepperoni hand tossed,and a 2liter Pepsi. Not only was it an hour and a half before I got it, it was also COLD and to top it off they didn’t give me what I Payed for. They sent a hand tossed sausage and pepperoni SUPREME PIZZA. I wasted 31.86 plus a two dollar tip for something we didn’t even eat.When I called the store no one answered the phone!!!! I’ll never order from pizza hut again!! You need to do something with the employees at store number 025886 In Columbus Georgia!!!!! Thanks to your incompetent employees my son didn’t get to enjoy his craving for pizza!!!!!!!!

Reply

Darrell July 30, 2014 at 4:21 pm

I never do this but when I ordered some wings the other day what was in the box was pitiful. These were like pidgin wings. I have never seen wings so tiny so I took some pictures. Maybe yall need to stick with pizza course you do that right. Wings not so much. Very disappointed

Reply

Justin July 30, 2014 at 2:05 pm

Lake Charles Louisiana- Ryan street location. Cocky manager- can’t get pizza out in time twice- will do nothing to fix the issue! Manager wanted to argue with customer instead of fix and address problem! Will never in a million years go back!

Reply

Bridgette Moses July 26, 2014 at 11:10 pm

The Pizza Hut store on La Cienega and 18th, in Los Angeles, are completely unethical and rob you of cash. The general manager allowed his driver to pocket over 74.00 cash, which was my change.

The store forgot to deliver my pizza the previous night by 11:30pm and when I inquired about the missing delivery, they said the driver “called” me repeatedly, last night. Thankfully, my phone tracks all calls and there weren’t any calls past the initial one.
I ordered pizza the next morning at 10:00am.
The delivery driver never brought me back my change (nor called me per my repeated request) and put the blame on “my child-a lady-a woman, named Miriam” that was not even there nor existed.
I called the general manager and he said they gave it back to whoever. I asked can I get the district manager name? He advised they didn’t have any. Then he hung up.
I’m warning you. These people are crooked and very low.

Reply

JD July 25, 2014 at 7:39 pm

**PIZZA HUT @ Comic-Con – NOT KId-Friendly!!**

They yelled at a child and made him cry when he reached for his own slice.
I caught up to the frustrated family and gave them my slice.
I then stood in the Mega-Line again in the burning sun.
“One slice per customer Ma’am you need to leave and not come back through”
“But the other slice was for a child”
“The child needs to be with you in the line”
“But you yelled at the child”
“Move along Ma’am” — Grabbing the plate out of my hand and handing it to the next person in line!

!!!WOW!!! — No Pizza Hut ever again!!!!

**PIZZA HUT @ Comic-Con – NOT KId or Family -Friendly!!**

Reply

karen j July 25, 2014 at 5:22 am

I have ordered cheesy bites pizza twice now and looks nothing like commercial. …just small pockets of dough…..no cheese….rip off and false advertising. Hacks me off every time the commercial comes on.

Reply

Ray Klein July 23, 2014 at 1:47 am

Placed order online, order made with wrong crust. Restaurant manager stated that website gets orders wrong constantly, but since they are a franchise, its not their fault. Heres a clue about customer service, if the customer isnt happy….then they wont be back.

Reply

Michele mclemore July 21, 2014 at 1:29 am

I visited the Pizza Hut in Sylmar, California today. It was the worst Pizza Hut experience I’ve ever had. The host did not greet us, was unfriendly. Our server got our order wrong and proceeded to tell me that’s what I had ordered. I told her I hadn’t ordered it again and she said she’d talk to her manager who never came out or apologized for the error but gave me voucher that’s useless because it’s in store credit that I can’t use because I live over two thousand miles away. They didn’t care, just looked at me like oh well, not their problem. She brought me the wrong drink and again told that’s what I ordered, but after I complained again she brought the wrong drink. Then at checkout we were overcharged for more drinks than we ordered We were credited for that. The crew and management needs more training in hospitality, politeness and honesty. I will never visit this Pizza Hut again, even when I am back in town

Reply

Ashley July 20, 2014 at 12:27 am

Me and my husband ordered wings for pick up, we get them home and they were so tiny and they were not very good we also ordered waffle Fries they were so over done the whole meal was just horrible. ..I decided to call to see about getting a possible credit and I was hung up on 3 times and the forth call finally I was able to speak to a manager and he was so rude to me and said we ordered during “peak” hours and he has a business to worry about and that there was nothing he could do so I asked for the corporate information he told me he can’t he is to busy and that I can look it up myself and right before he hung up on me he quickly says I was gonna give you a credit what a joke for anyone that reads this the pizza hut I’m referring to is in white oak , pa 15131, I have never had a bad experience with any pizza hut before this but this was the last straw apparently the customer is not number one in their book

Reply

melody July 18, 2014 at 3:59 pm

I have always have a good time of eating at Pizza Hut at Grove City PA. If there has been a problem they have taken care of it . I however am not a rabbit and am mad that you are going to take the salad bar away. As I am a vegetarian I enjoyed eating the rest of what was on the salad bar. you are making the list of what I can eat smaller soon it will not be worth spending my time or money there. thanks for nothing.

Reply

k. parsons July 17, 2014 at 12:57 pm

Was delivered raw chicken yeterday. Jacksonville, FL. Picture available.

Reply

fallon vauters July 16, 2014 at 11:18 pm

I m sick of this I ordered pizza hut 2 times this is the second damn time I have been called for them to say the driver is out they are closing I can’t eat my pizza I ordered at 1023 and they closed at 11!!!! I’m sick of this!!!!!

Reply

patty mayden burchard July 16, 2014 at 11:11 pm

My daughter works at pizza hut in morrilton. She is new, still learning and training. She came home crying at how she was treated by the manager named Kim. Kim yelled at her for not having every single strand of hair in her hat after my daughter had been working several hour she then oceeded to make my daughter go to the bathroom and fix her hair. He hair was put up and off the shoulders and face. She then said ally should be wearing a belt after she was the one who told my daughter what type a slacks to buy and wear. My daughter complied with her instructions but Kim threatened to write her up. Now I know some things about management. This job is turning out to be a feasco. Kim brings her children Into work and let’s them work. Neither which are old enough to work. Second none of the other employees were told to wear a belt even though at least five team members were not wearing belts. All this manager does is text ignores customers and spends her time trying to get people into trouble, she is unprofessional . also she had employees from other stores come in and belittle the crew. They were rude and making the team uncomfortably embarrassed. Now I know she maybe trying to get people fired, she is a cancer to your corporation. This is my daughters first job , she has said how much she enjoys working for pizza hut, but if this woman is not put in check and taught professionalism then I will pull my daughter out of that job and persue legal action. This women is not even the manager to this store. I feard that you may lose a team and a location with this women present. Customers are complaining and so are your employees and there is NEVER a need to bully employees! Especially from other employees from other stores. Several employees said they were rude. That’s ridiculous . I want my daughter to have a good work experience and have a positive work environment. Its sad that your training managers don’t know how to train.

Reply

remaining anonymous July 14, 2014 at 2:28 pm

I am remaining anonymous until I contact the CEO’s in letter form. I am currently a employee of Pizza Hut in a suburban market outside of NY, the store I work in is a franchise. I am sorry to have to inform the corporate offices of how poorly I am as well as the rest of our employees are treated. I was hired under the assumption that I would be a waitress my job responsibilities include cleaning toilets/cleaning everything, answering an over whelming amount of phone calls all which must be done in under 4 rings, serving upwards of 5-10 tables including parties of 10 persons or more, frying food, cutting and boxing food, serving walk ins and carry outs, and maintaining my cashier, handling customer complaints, making boxes, organizing the front of the house, and dispatching drivers all at the same time alone. We have one cook the head manager and 1 driver daytime we are told by our district manager we have to save on hours of labor which compromises the quality of our customer service which is not our fault, this is what they always say we must cut down on labor which means we do the job of many people for the same pay and if we don’t do our multitude of responsibilities quickly and happily we told we must improve ourselves. I only work two days a week I beg for more hours which they seemingly cannot provide me I have a baby to support. When I spoke to the manager he said he did not have hours for anyone, however, when I checked the scheduled he had given one waitress 25hrs and she had only been employed in our store for 2 months. Ironically, she calls out for half her shifts and I am left to come in on short notice. I have told the manager that this is not fair, he has done nothing about it. I have been called a slow worker when I find it hard to keep up with doing over ten things at once, and even stupid if I do not know something I was never trained to do. I was never trained properly which makes my job harder. I have had to work under enormous pressure when I only work my two days a week which does not really allow me to feed my family properly. I feel so upset that I am going to not stop pursuing this among the many other issues Pizza Hut has. Stop blaming the employees who work above and beyond anything I’ve ever seen at a minimum wage job and start owning up to having a lack of fairness, leadership, balance, staff, and hours for your stores. Franchisers being absent and cheap are giving you a bad name not your employees. Your brand will continue to have these many pages of complaints I see now from customers and employees at this high rate if things do not change now!. We were told we had the poorest rating at our store in the entire city well it looks like the same type of complaints are actually national. I do not feel things will change perhaps I have lost my faith in your brand, it’s really sad because most of these bad things could be easily fixed if you had enough properly trained staff to handle the work loads and if you spent the money to pay your staff for the sake of having return customers its a basic business principal. I have gone home and cried because of this job many times and enough is enough.

Reply

Jeri l July 13, 2014 at 11:04 pm

I order two at 4701 13th ave s fargo order two pizza one supreme pizza and one pepperoni extra cheese I order at 844 it saying be 1030 came at 930. Mine burned and cold not right. Supreme pizza soggy and cold. Don’t cut the pizza right. I call back to twice they can only try again make right or credit. I just want my money. I will never order can from pizza hut please the are ruined as hell

Reply

Linda Shields July 13, 2014 at 9:17 pm

Was wondering if there was a way to locate a commercial that was filmed between 1977-1980 in Moline, IL. I was an assistant manager there and myself and another employee were in a commercial.

Reply

thalia davis July 7, 2014 at 12:27 am

We ordered @ 6:42 p.m. july 6th at the 18810 meridian ave south puyallup washington 98338 pizza hut. We were told that it would be an hour and a half till delivery. We called at 7:55p.m. to ask where it was we got the call center and was told to push # 2 to inquire it’s whereabouts it said to cancel , inquire about the order, or change order.We then tried again to find out where it was we asked the call center to connect us to the store. We got a person and he told us that we were lied to about the timing then he connected us to the 253-847-4878 again a recording about checking or canceling an order. So we called again got the store they told us new driver was out with our pizza but when we asked how long ago we were told an hour so we told them we didn’t want a cold pizza. So they recalled the driver and then sent out pizza we finally got it at 9:20 p.m. Very unhappy waiting almost 3 hrs. Please respond to this e-mail asap. Thank you for your prompt attention.

Reply

karan kozlow June 30, 2014 at 11:51 pm

I went to a Pizza Hut on June 26 in Owego, NY. I ordered the salad bar, an ice tea, and three breadsticks. The bill came to $12.00, plus I gave a $2.00 tip! Seriously? $14.00 for a plate of salad, three breadsticks, and an ice tea? The ice tea itself cost $2.50!!! I will not be patronizing Pizza Hut any more.

Reply

dave June 16, 2014 at 11:13 am

Your new commercial is ARROGANT and OFFENSIVE, , When the guy says trust me I am a celebrity, You are saying that celebrities are better than the people who actually keep you in business,I for one will stop buying any of your products.

Reply

Mamadou Diallo June 14, 2014 at 9:22 am

I was a delivery driver for pizza hut at13318 new Hampshire ave silver spring MD till yesterday.
I decided to take my 2 daughters on my time off to go and eat.
we arrived and ordered the food and sat down to eat.
I saw the area Manager walking in and looking at me with hate.
he then came out to the dine in with a questioner and said he wanted to ask me few questions on an ongoing issue.
I reminded him that I was off the clock and had to watch my kids.
he immediately yelled at me and started threatening me.
I told him that he didn’t have the right to force me to talk to him while off the clock and eating as a customer.
He then called the police on me.
I waited to talk the police officer who listened and told me leave and to filed a civil law suit to protect my right.
I reminded the area manager Nishar that we were not in Pakistan where you can use your authority to abuse people.
I will legally fight this case to make sure that other employees will not be victims to his dictatorship.

Reply

Angel June 9, 2014 at 4:18 am

Im upset with the fact that works numbers are posted for all other workers to see. You never know who your working with, I just think for safety purposes that my number and fellow co-workers shouldshould be with management, not for every tom, dick and harry that wants to write it down and harass me. Its getting old and annoying.

Reply

Kuldeep Gadhvi June 6, 2014 at 7:20 am

Things are no different for Pizza Hut anywhere in world, Pizza hut will sink in front of Dominos.

Me and my wife went to dine-in at one Pizza hut in Surat city, India. Recently they have advertised on large scale about ‘Birizza’ a rice dish which appears very tempting in hangout images all over. We placed orders for one veg Birizza and one chicken Birizza.. Upon getting our plates me and my wife burst out in laughter looking at the quantity served..!! It was simply a laughable portion. Rice was not more than 5-7 small spoonfuls. My wife called the manager who honestly acknowledged that 80% customers have this same complaint but authorities aren’t resolving it. My wife showed him 2-3 peanut size chicken pieces in one full meal plate, and the poor guy had no answers except to look down in shame.
we left the table immd without even tasting a spoonful of Birizza.

Reply

Elicia Lenius May 31, 2014 at 10:05 am

My husband and I have had many unenjoyable experiences with the Pizza Hut in Pierre SD. I contacted Pizza Hut on my last bad experience and was told credit would be applied on our account. We avoided Pizza Hut for many months but decided to use our credit and see if it had gotten any better. When I called they said our account did not exist. We have used the same phone number for 5 years and we were just gone! I explained about our prior bad ezperience and the credit to be told “they dont remeber that” and that “They had no idea who we were.” WOW! So no I am a liar and my accout was lost. I emailed corporate and was tild someone from our area would contact us in 3 days. NO SUCH CONTACT WAS MADE! Our complaint was igonred. Pizza Hut in Pierre SD does not care that we work in places with HUNDREDS of people whom are now hearing this story. We have heard several other bad experience stories in response about the Pierre SD Pizza Hut. Dominos is now recieving our business. Pizza Hut in Pierre SD is giving an image of not caring about their Customers, or Customer Service.

Reply

Liz S. May 30, 2014 at 1:19 pm

My husband and I always went to Pizza Hut in years past (several – 20 or more) and always enjoyed sitting down to a pizza and a pitcher of pepsi, etc. As time went on, and delivery became popular, we were a faithful customer of having pizzas delivered or picked up at least once a week. Always good, always consistent. Quality superb. Well, the past year or so, what has happened to this company? We had a store that we frequently ordered from and it was fine for a while, then all of a sudden, when you would go to pick up your pizza, it was utter CHAOS! Nobody could find the order, nobody appeared to know what the heck was going on and it was a madhouse. People standing around waiting for orders and not getting anything! We vowed to never go back to the Leeds, AL location and didn’t. So, we decided we would try another store near us last night in Trussville on Valley Rd. I ordered online and it stated my order would be ready in 19 mins. I arrived at the drive thru in 25 mins. and had to wait behind two other cars for over 30 mins. The lady in front of me was irate and screaming out her window and said she had been there for about 45 mins. Finally they had the car that was sitting at the window move to a parking spot. Then, the lady in front of me’s order was wrong so they had to make her another one. When I finally got to the window, no one could find my order. It took about 10 mins. for someone to even acknowledge that I was at the window and then a guy asked my name and went to look for my order and never came back to tell me anything! He then picked up two delivery orders, walked out and got in a car and LEFT! Finally, another employee came over and I told her my name and she said they did not have my order. I guess the old Pizza Hut is gone forever. It’s such a shame this company has stooped this low and I really don’t expect them to be around very much longer. I really don’t care for Little Caesar’s, Papa John’s etc. but it doesn’t appear I have a choice any longer. So sad…….

Reply

Steve Elrod May 24, 2014 at 11:17 pm

Hello, 6 months ago I ask Pizza Hut Why can’t Pizza Hut in New Mexico have BBQ Pizza like they do in Arkansas?, Simple BBQ PORK Pizza they’ve sold for year..
And Now this new BBQ Pizza isn’t anything like that. Why can’t your BBQ PIZZA be like the Pizza Hut BBQ Pizza in Arkansas? You guys get someone who has never even tasted BBQ to come up with a bunch other crap to add to a BBQ Pizza and it taste like what you put on it, Crap…Fire your research department and call me I’ll show you what BBQ PIZZA is suppose to taste like for free, and after you sell millions of them you can thank me then. Just don’t sell anymore of those things you guys have come up with..I don’t know what you’d call it, but it’s not BBQ PIZZA!!!!

Reply

Dianne May 22, 2014 at 8:17 pm

On May 22, 2014 at 6:38 p.m. I tried to order three pizzas. The number I called was 601-898-5559, this was a pick up order in Madison,Ms. The man was rude and I had to keep repeating the order over and over and that was just on one pizza. All I wanted was one stuffed crust supreme hand tossed, one thin crust pepperoni , and one stuffed crust hand tossed pepperoni. Now how hard is that. The man was so rude that he hung up on me. If these people can not take a phone order it is a big problem. I ended up having to go to Pizza Hut and order and wait. This is unacceptable in any business. I spend money at Pizza Hut once a week, but it looks like it is time to start looking for another Pizza Co.

Reply

jerry Mitchell May 22, 2014 at 12:01 am

I have always been a big supporter and customer of Pizza hut….until tonight. Pizza Hut has always delievered my pizzas atleast once a week but tonight when I ordered… a guy named Jeff , from the east stone drive store in Kingsport,tn..told me They didn’t deliever to my address. After a few HEATED WORDS…we hung up and the next thing I see is 3 COP cars in my drive way telling that I had threaten to burn down their store. I am a 25 year retired Army 1st Sergeant…..Mr Jeff had better had that on Tape because I intent to see my attorney first thing in the morning. I don’t appreciate being embarrassed by my neighbors with 3 cops cars in my drive way with guns drawn like im a harden criminal, all because of some young punk trying to impress his girlfriend. All I wanted was a Pizza hut pizza…Respectfully, Jerry Mitchell, 423-292-XXXX. e-m mail; jlm11XXXX@gmail.com

Reply

Matthew Macik May 21, 2014 at 6:05 pm

To Whom It May Concern

I am a big fan of your product line and your creative approach to making and selling pizza. I have an idea for a new product line for Pizza Hut, which is in line with your progressive trend, uses existing equipment and set up of existing facilities, and has the potential to open up a huge new market for Pizza Hut. I want to know how I can be compensated if I share my idea with you and you decide to open a whole new dimension to your franchises. I am certain this idea, if implemented thoughtfully, could be worth millions of dollars annually to Pizza Hut and its franchise owners, putting your company on the leading edge in yet another aspect of what you do so well. I would like an opportunity to speak with you about how we might proceed in a mutually beneficial way.
The product line I wish to propose to you dovetails completely with what you are doing with your chain and will expand the productivity of your franchises immensely. This product is not being sold by you, or any other pizza chain, or any other fast food chain. I’ve never seen it in any pizza shop or any restaurant in the hundreds (probably thousands) of cities or towns that I have ever lived in or visited, or passed through. I think that you are the perfect fit for this product. I hope that you, or a representative will contact me to at least hear what I have to say. This product could revolutionize your industry to serve an expanded and totally untapped market. Once this idea hits it will spread throughout your competition. Wouldn’t you like to be the first… to capture a new market with all your existing structures. No investments needed. No risk. Compensate me strictly on a contingency basis.

If marketed skillfully and handled properly, this product will easily outperform ANY of the supplemental products that Pizza Hut has ever added to its menu, by far. Without a doubt. I promise you that if and when you hear about it, you will wonder why you never thought of it before. Thank you for your time.

Matthew Macik
(808) 268- XXXX

Reply

slayers May 21, 2014 at 1:51 am

Thanks for giving us bad news to the plants in the area were you make your $$ ripping off your drivers . guess have to go to your Domino’s business an tip them driver’s have keeping up

Reply

kandra May 20, 2014 at 4:32 pm

My son Shawn McFarland worked for pizza hut wing street here in battle creek, he is a teen, still in school,road 7 mile one way on a bike, then ride back home again at dark, this was his first job and he loved it, my car was not running, so he got to work any way he could, a lot of times when he had to be at work at 4 or 5 pm, he would get a ride with people and get to work 4 or 5 hrs ahead of time, he always called in to let them know what was going on. now he worked all weekend the 16 & 17th of May, he went in Sunday to find out when he worked this week and his manager fired him..he has been there over a year. I don’t think she is very nice, I of one of the other boys that has been let go 2 or 3 times and they lets him come back to work…wing street Capital ave Battle creek ,MI ……Thank you an upset parent

Reply

Josh Swapp May 19, 2014 at 3:41 pm

I ordered a pizza and bread sticks 20 min before store close through the Internet because they refused to answer the phone the employee had the nerve to call me after not answeringand told me they were cclosed I said your hours of operation are till midnight I was told that he had a party to go to and he was closing early I never got my pizza the store is in Rosemount, MN 55018 15090 claret st. Order number was A030239x81T2352

Reply

Deborah Pucci May 16, 2014 at 10:05 pm

Help! I order from the Pizza Hut on La Sierra in Riverside, CA. We have been ordering for years. Now, every week when I order it won’t take my password and I have to reset it each week. Something is wrong with your system and I would like to see it fixed. It is very frustrating to reset the password each week!

Reply

Kevin May 16, 2014 at 8:03 pm

Hi. I tried to send an email to Pizza Hut corp. Office but the link here don’t work. I live in Nevada and was raised in St.Louis so you already know where this is going. Yep I want some St.Louis style pizza. Back in the late 80’s I was a manager at a dine in Pizza Hut in St.Peters MO. And was excited when Pizza Hut came out with the st.louis style pizza . A place called Imos pizza had cornered the market there with it. I remember the St.Louis style was a smash hit there and would love to see Pizza Hut offer that again . Not just in Mo. But here in Nevada as well . Pahrump Nv. Particularly . Pahrump is a small town and we recently just got our first Pizza Hut and I think the yummy proves cheese St.Louis style pizza would floor the people of the west . You cannot buy proven cheese west of Kansas . No joke ! Please, please, please bring back the St.Louis style pizza and have it out here where it would be appreciated not just in St.Louis where there is an Imos pizza or a st.louis style pizza joint on every corner. I love Pizza Hut but think a blast from the past would be a great money making idea.
1- BIGFOOT PIZZA
2- STEAK LOVERS PIZZA
3- ST.LOUIS STYLE PIZZA
JUST TO NAME A FEW.
C’mon what are your marketing guys doing ? Sleeping ?
Bring back the old generation of pizzas for a new generation of pizza eaters .
There I just saved you loads of money in research to see what people want 🙂
Thanks . Kevin

Reply

Ciera May 16, 2014 at 6:01 pm

Me and my family ordered two large pizza (veggie and the chicken bacon) pizza from the Pizza Hut on Richards Road in Antioch, TN. It took almost two hours for the pizza to arrive. Once we opened the box the veggie pizza was TERRIBLE. There was only burnt mushrooms on it. After being on hold for twenty minutes we spoke to the manager Brian stated that he could get a correct pizza back out to us in another hour. So we waited two hours to get the wrong pizza and have to wait another hour to get the correct one we paid for? UNACCEPTABLE. Then he proceeds to get rude and states we can call Corporate since his resolution is not making us happy. REALLY? This is how Pizza Hut treats their paying customers. I spend my money and get the wrong food and horrible customer service. NEVER AGAIN!!!! By the way, this is the second time getting a veggie pizza wrong for me. Last time I had to literally tell the worker to just copy the picture that was hanging up.

Reply

Donald W Moore II May 15, 2014 at 7:45 pm

I called Pizza Hut in alliance Ohio on the way home from work I ask them if there was any specials on a Thursday night and he said hold on let me check after a short pause it came back to me and said yes we have a5 item large pizza crust of your choice for $11 I said okay I’ll take one with sausage mushrooms pepperoni onion and green peppers when I got home I open the box and was astonished at the lack of toppings it looks like the tomato sauce was spray painted on there was just a little bit of cheese on a couple pieces mushrooms overwhelm the whole pepperoni pizza and there was very little or next to nothing of sausage I wish I could say I wouldn’t be back however I am a huge fan of Pizza Hut and I will look at the pizza before I leave the next time thank you so much Donnie in Ohio

Reply

Debbie T May 15, 2014 at 1:18 am

Placed an order on Thursday, May 8, 2014 with your store in Lawrenceburg, TN. for the new chicken, bacon & tomato parm. cheese pizza for picked up. It was ready on time, but when we got it home it was nasty looking with alfredo sauce on it that was running, hardly any tomatoes, chicken or bacon. We were NOT told it came with alfredo sauce cause neither one of us like it. I called the store to complain and the lady said oh well, we will be sure to let other customers know. She did not offer a refund or anything free to satisfy us as a customer. We are a small town, but have other pizza places to order from. This is the only problem we have had with this store since doing business with for some tme.

Reply

Adriana Avalos May 14, 2014 at 5:33 pm

I am so upset! i don’t understand why Pizza Hut would have workers that steal and do turn in that wallets that customers forget at the table. The CSR that cleaned out table claims she did not see it but i know she did and the managers are not doing anything about. I will never go back and will make sure my facebook friends know not to go!!

Reply

Jeff Ward May 12, 2014 at 7:25 pm

I think it is ridiculous that you cannot go to your website and peruse it without constantly being harangued about starting your order. The other day I received an email about free breadsticks for my birthday. Great, thank you. So I go to the website and want to see what I may pair it with either today or for sometime during the month. Unfortunately, I cannot, because I constantly am blocked from viewing anything except the “start your order” pop-up window. After several times of trying to outsmart it, I leave the website in frustration and delete my free breadsticks email. Today I received an email promoting Blake Shelton’s new BBQ pizzas. Since the promo did not provide enough info about said product, I once again go to the website to try and find out more. Yet once again I am hassled by the same pop-up window and I cannot find out anything about anything on your menu. Once again I left in frustration. Only this time, I decided to order something else from one of your competitors because I can browse their website uninhibited. Sure, I know you will respond by saying, “we need your address in order to present you with local offerings, etc.” If your competitor didn’t need it to allow me to see what they had, then neither do you. Nor do you need my business.
Signed,
YumFanNoMore

Reply

Cherri.Kendrick May 14, 2014 at 4:58 pm

I order pizza from the morrow location and the first pizza had no cheese on it so they resent it out and got my order wrong the manager then told me he cant keep sendinot have thatlg pizzas out when clearly I ordered medium he spoke to me as if he did me a favor for sending out a lg I just wanted what I ordered and the toppings I wanted is that to much to ask then he had a attitude and left me on hold for 15 minutes after it was their fault about my order being wrong i Never had this problem.but I will.not order from here again my delivery driver was the best but the manager needs to practice customer service skills because he does npt

Reply

veronica May 12, 2014 at 2:13 am

Hey!
I PLACE An ORDER AN HR AGO AT 9:30 AND YOU GUYS DON’T CLOSE TILL 11 NOW IM VERY UPSET CAUSE I WAITED FOR MY ORDER TO COME AND I PLACE MY ORDER ONLINE IT SAID IT WOULDN’T COME TILL 10:38 AND I CALLED IN AND ASK WHATS TAKING SO LONG THEN THEY TOLD ME TO CALL AN OTHER PIZZA HUT AND THERES ALREADY CLOSED! WTF IS THAT S*** ABOUT!!

Reply

Ryan Blum May 10, 2014 at 4:38 pm

Pizza Hut in my town is completely lacking any leadership or qualified workers. I ordered some food, and it never showed up after 1 1/2 hours. After calling, I was told it had already left. I later found out that was a lie. The worker straight up lied to me. PIZZA HUT SUCKS!!!!!

Reply

Kevin Burnett May 7, 2014 at 1:44 pm

Online menu doesn’t have a sandwich part so I have to call it in if a order a sandwich but I would like to order online thank you

Reply

travis May 13, 2014 at 7:42 pm

I ordered a pizza over the phone or tried to. I had to repeat my address 5 times to the representative n said there may be a chance that I’m too far to be delivered too. I was told no. After that I asked if there was any promotions or can you tell me a few prices. That took forever. I ordered and it wasn’t 10 minutes later I was contacted and told that I could not be delivered to wtf!!! Iv now spent almost 25 minutes trying to order a pizza that I can’t be delivered too. Really need better training n customer service that’s all I’m saying

Reply

guernie October 15, 2014 at 8:56 pm

This restaurant is ridiculous like they are helpless . I’m always having a problem with them and its crazy, either you guys open another pizzahut by Westbury .. Worst customer service experience ever like I order the wrong one and they ain’t even bother helping me , its like they don’t care like understand I order the wrong one but at least show that you care for your customers, which I don’t see that at all..the Indian manager is nice but he’s not helpful as a manager his attitude is like either a I don’t care attitude and for a manager that’s not the attitude you must have. Me as a manager knows the what is required and what you must do to Handel a situation. I’m really fed up with the workers attitude is ridiculous never see a customer service as low as them. This situation must be taken to the head area manager !

Reply

Bradley May 6, 2014 at 9:49 pm

Hello My Name Is Bradley Peachey, I was employed with Pizza Hut in sweetwater Texas 79556 i was hired as a back house employee and part time delivery driver, also it was known that I was not even able to drive for at least a mouth or there abouts so in the time line I would be able to obtain a car and all legal documents and license of my Own required by state law. I am an outstanding and great happy guy I have stage 4 bone cancer and I was told I have a year or there abouts left. With everything I got going on I still as an outstanding employee talked my mom into letting me use her car to drive if needed not knowing anywhere in town and/or how to get there. Then one day my mom was involved in a server car crash I had told them what happened and that I Needed to go to the hospital I was told I could not go. well I still tried to help them out, I cashed out the two others I had gone on out with the cashier and then I clock out and I still stayed working to help out not being able to leave the store for two hours after clocking out to go to my moms side as needed. I called the store on Tuesday May 8th and the store manager told me I was not getting my paycheck until I payed $35 for which I can only answer for 20 of it. Due to the situation on hand, I completely forgot about the $20 change fund in my back pocket, left the store went to the hospital to be by my moms side for three days and didn’t realize it was in my back pocket, as an adult taking full responsibility for my actions and having payroll ended in four days, I decided to pay the $20 out of my check and resign my position due to the situation going on at hand and not being able to perform all job rules and regulations. The store manager added on an additional $15 and refuses to give me my check to pay it, what do I do? What is the federal law on holding peoples personal cash fund paychecks? (Attention: just found out management likes to open checks and see confidential information. Also can lead into identity thief. Be alert.)

Reply

Ashley May 9, 2014 at 9:19 am

They have absolutely no legal right to with hold your pay. You need to contact the labor board in your area.

Reply

robert kirby May 5, 2014 at 8:09 am

on 05/03 i called the mechanicsville,va phone# at approx 7.50pm i ordered a med pep pizza & we wanted to try your wings(you have been promoting them latey)we ordered 24 naked hot(total bill over $28.)ok we paid at your window & we were told to drive our order was not ready-we waited for 30min (no one came out)i went inside & we was told you only had 12 wings i said ok just credit me for the 12 that you do not have.your cashier refused i was told to take 12 breaded (which we did not want)but we did & by the time we got home (just 5 miles)the pizza must have been ready for a while ( just room temp)7 the wings were cold on the inside.thanks alot for a great experinence. robert kirby

Reply

John May 4, 2014 at 1:09 pm

By the way the store phone number is (954) 458-8800
Hollywood, FL just in case the manager lied to me again an told me the wrong store number. WORSE SERVES EVER !!!

Reply

John May 4, 2014 at 1:06 pm

Store #012374
WORSE SERVICE EVER HAD. Was lied to, was laugh at, was clicked on 4times, After being hung up on an lied too, i was told 3 time that the pizza left that in 10min it wasnt there to call back an thats what i did, Abraham the Manager did not want to speak to me as i heard him laughing in the background with Pati, Varery an Abraham workers an Manager at this store don’t have one single clue on how to run a store. An its very disappointing. Pizza hut this is really Truly disrespectful what this store did. A order that took place at 9:45. This is the type of people you hire to run your store i would recommend to just shut down the store or get new management working there. Im a pizza hut lover an the way i was treated last night May 3 2014 i will never order from any of your store nore my family nore friends nore coworkers. Witch is truly shameful. I hope something gets done about this these people running your store is putting a really bad reputation.

Reply

selina swaim May 3, 2014 at 6:36 pm

hi….I have had problems with pizza hut for several times….I order pizza without cheese, the past 3 occasions the orders came with cheese…ugh….the store credited 10.00 to my account on 2 the last time I called and told them, they said they would do the same….when I called in an order this week, the credit was not there….now mind you I asked the girl that took the order about the credit and she said that it was….so the total should be 15.plus change for 2 pizzas and the pizzas were fixed right this time finally….the poor delivery guy called the manager and said that if there was a credit that it would have shown up on the ticket….now I have been a pizza hut fan for 45 years mainly because they will make an error right with the customer….but whoever the jerk was adamant that this was not happening….it was taken care of the last time….ugh…I didn’t screw up the pizza….I cant and do not eat cheese….then I called the store to get the number for corporate to complain….nope cant give it to you they would get fired….really….if you cant make a pizza with the directions what are you doing in a pizza place….this is pizza hut delivery Dalton ga….I hope that you will remedy this situation, and change some of the management….they need people skills, and someone really needs to learn how to read….thank you so much for taking the time to read my message….have a great day……

Reply

dora May 3, 2014 at 1:14 am

I made a order for delivery on may 2 at 10:55 and they toll me that it will we delivered at 11:39 they never arrive i call at 11: 50 and the manager told me that the person that took my order never put it in this is so inbarrassing wait one hour for hour food i will never go their no more and this happen at pizza hut the one on beechnut and kirkwood baddddd servicee

Reply

Fidel Sherfield May 3, 2014 at 1:07 am

I have a complaint against the Pizza Hut and the manager on duty on Bethany Oklahoma I’ll call at 930 for my pizza to cook a 2 hours and 20 minutes for them to deliver it and then it was cold when I call back the female manager persist on getting rude with then when I ask for corporate she stated f&&k u then hung up on me Mr Sheffield Bethany OK

Reply

Laura May 2, 2014 at 7:44 pm

I get pizza hut all the time and never had any problems i recently moved and when i ordered online (like alwaya) and after 20 minutes being late i called to find out what was going on and she said ” o yes he 20 min. late he should be there any min. ” very rude ..amlost like it was my fault for ordering the damn pizza to begin with.
MATT finally showed up 30 min. late and was the rudest person i have ever had bring me pizza!!
it was gross and coldwill never order puzza hut again ..lost customer for life ..and he will know that to with the penny tip he recieved

Reply

Shaina May 1, 2014 at 1:50 am

I have eaten Pizza Hut for years with no issues. Recently, I placed an order online at 7:18 pm with an expected delivery at 8:28pm. It never came. I called the store numerous times and was given numerous stories as to why it hasn’t been delivered. I ended up having to pick it up at 11:30pm. The store was closed so I knocked and finally the Manager came to the door. My order was cold and disgusting.

I contacted the Corporate office to complain six different calls and to date haven’t heard back. Pizza Hut is full of sh** and I will never purchase from there again.

Reply

rocio April 28, 2014 at 5:31 pm

Was ordering from work for my kids back home and the lady anna said she couldnt place the order because i had to be home to sign the slip. I told her im at work thats why i ordered over the phone. I had to go show my card and dl for her to process it. I dont even ask that and i work at an insurrance comp. I was an every week customer but not anymore. You just lost a customer.

Reply

Davineir Clarke April 28, 2014 at 2:00 pm

Good day, “Terra” the waitress [on Orlando’s south Orange Blossom Trail] was remarkable. Terra called the Yellow Taxi cab company on my request, on three occasions and after an hour and a half the Taxi never came. Terra provided me and two other gentlemen ways to get back to our various hotels because the store was closing and she didnt want us to get stuck. She even warned one of the guys, if they took a particular path it could be dangerous. I was able to walk to the Red Roof Inn where i got a taxi with in five minutes.
Terra was caring, concerned but more importantly she was passionate. I am a visitor from The Bahamas and I am employed at the Atlantis Resort. I work with VIP guest and I watched the way she wined and dined each customer. I know value and I understand service, Terra should be rewarded! Any one can make a good Pizza but not everyone can give great service.

Reply

Tammy heyne April 27, 2014 at 2:36 pm

4/24/14. we have our pizza twice . There is hardly any topping on them anymore. We got a meat lovers (large). And the toppings could fit in a 1/2 cup or less no sauce . We’re not going to them again find a new pizza place. Sheridan Wyoming

Reply

Donna April 26, 2014 at 9:39 pm

My son ordered a soda with his pizza delivery from the Pizza Hut located on Bryans Road. His ordered totaled $26.00 which included a delivery fee. However, when his pizza was delivered, he did not receive his soda. I called several times and was promised that the soda would be delivered; however, he never received his soda.

Rhianna was very rude when I called to report what happened. I was placed on hold for 30 minutes after I requested to speak to a manager. I never spoke to a manager or received what I paid for.

Reply

Shahnawaz Khanzada April 25, 2014 at 4:03 pm

I had surprise guests tonight and I immediately ordered two Pizzas from Pizza Hut Pakistan at 23:47. The operator confirmed my order and also confirmed that the same shall be delivered in 30 minutes. I again called at 00:24 and I was told that I never placed an order for any pizzas, but as I havr guests they shall deliver the same in 20 minutes. I again called at 00:52 for a complaint numbers or email, and I was denied the same and was told that the same number you ordered your home delivery is complaint number.
I also asked the man that I was emberressed as my guests had to leave without dinner. And the person on duty clearly said that it was mistake of the order section who forgot to convey the sales order.
This kind of careless attitude is ridiculous, and not acceptable. I was at least expecting a response in positive regarding complaint or customer service. Its a disgrace dining with such looney toons

Reply

mho April 25, 2014 at 12:52 pm

Ordered pizza and bone-in wings on the phone to be picked up at 900 S Aspen, Broken Arrow, Ok store # 002679 April 2,2014. The lady informed me that my order would be ready in about 20-25 minutes. I always give it an extra 5 minutes. When I arrived at the Aspen location, not only was my order not ready, but i had to wait another 44 minutes!!When I finally did get my order, the wings looked like they had been sitting under a heat lamp and tasted like it too! You would think that after I waited 1 hour 14 minutes I should have had a very good and hot meal! NOT!!! Haven’t been back since and I tell others of my experience.

Reply

Nycpingo April 22, 2014 at 11:02 pm

Ordered 3 veggie lovers pizza. Did not get what ordered. Asked to wait with 4 the pizza free. Instead got 3 cold pizzas. Pizza Hut , Portland Oregon. @ 185th street.

Reply

Gary Fryman April 20, 2014 at 8:03 pm

I called an ordered a large pan 6:45pm 4/20/14 recieved it at 7:30 after I paid the delivery guy I opened it and it had been dropped it wasn’t edible so I called back at Clarksville IN were I ordered it to speak with the manager I told her I could bring it back or send a picture she was very rude she said your account was credited 10.00 no sorry no would u like another one sent NOTHING so I began to say well I can’t eat this one, she hung ul on me so I called back no suprise no answer so I decided to drive up there and just ask the managers name when I arrived I saw the managers name on the door Theresa Baxster so I thought maybe I should just ask inside which manager was working the guy at the counter said her nname was Charlette extremley rude I will report to upper management.

Reply

James April 19, 2014 at 1:30 pm

I am a employee in one your store and ive been the main cook for almost two years now been there when i was only cook and now we have a bunch of people who dont know what they are doing and they dont get in trouble i do the gm picks favorites and the ass. Manger is on the phone so much doesnt know whats going on half the time and is very rude to customors i just feel like its unfair that i have to pick up the slack and be this stressed over what i get paid minimum wage. What should i do?

Reply

Teresa Baxter April 18, 2014 at 12:38 am

Al-Teresa Baxter Tonight, Thursday April 17, 2014 I placed an online order with Pizza Hut at 1840 TownPark Blvd., Uniontown, Ohio, store number 013375, phone number 330-899-0000. I ordered one Tuscani Meaty Marinara and one Tuscani Creamy Chicken Alfredo, one with regular breadsticks and one with cheese breadsticks, at 10:05 p.m. The order was delivered about 35 to 40 minutes later. After the delivery guy left I opened the box to find 2 Tuscani Meaty Marinara instead of the one of each. In addition there was only the cheese breadsticks and none of the regular. I called Pizza Hut and Eric answered the phone speaking as fast as a person could without swallowing their own tongue. I began explaining my problem with the order but before even getting to the missing breadsticks he cut me off and asked did I want a credit or one sent out. Again using the same tone and speed of speech. I told him I would like one sent out and before I could continue he cut me off and said then I would get it in about an hour. I was still trying to tell him about the breadsticks but he just hung up on me. I was never nasty, speaking quite calmly, the hour didn’t matter because my husband wouldn’t be home from work for another hour and it was his creamy alfredo that was missing. Now I was mad. I called back up there and Eric answered again. I told him he was VERY rude and I would be letting the regional manager or whoever know about it tomorrow, I wasn’t through telling the problem. He said, “don’t threaten me, ” and hung up on me again. I called again and they wouldn’t answer. So I called on from my cell phone and home phone at the same time. I asked to speak to the manager from my cell phone and Eric was put on the phone. Also took the call from my home phone. He said it’s in the oven when it’s done I’ll send it out. Hung up on me again. Still never getting the details of what the problem was with the entire order. The delivery guy came back out and I did not take the delivery. It was still incomplete since he continued to hang up and frankly after all that for all I know he spit in it or who knows what. I will NEVER order from PIZZA HUT again EVER. If this goes to someone who cares or has any authority the invoice number is 56 and Ticket number 113. Punks shouldn’t be managing a business. Sincerely, Teresa Baxter

a few seconds ago · Like

Reply

Angry customer April 15, 2014 at 4:39 pm

Employee parked beside my car, got out of his car and hit my car with his door very hard which made a dent and he continued to walk into the restaurant even after seeing me inside of my car at the time of the incident. I went inside and asked to speak with a manage and was told there’s nothing they will do about it. I am very livid. Further action will be taken.

Reply

Angry customer April 15, 2014 at 4:40 pm

Pizza Hut #013414 is the location.

Reply

Bradley May 6, 2014 at 9:53 pm

Go all the way it is wrong in all areas and more and they keep getting away with it people need to stand up for them self and there money and what hey be leave in good job if you need any help from me feel free to ask thanks

Reply

charles K April 13, 2014 at 8:19 pm

April 13, around 3:00PM I had seen a Pazza Hut in Fremont CA on Fremont Blvd(cross street Washington blvd) employee kick out a customer and his child(about 6 years girl) in front of me. I overheard some of the conversation, and it seemed that the argument was about coupons. The employee, a tall Indian man, overreacted and bring a gun and kill me?” when the customer had not said anything threatening. Be careful if you decide to bring your kids here.

Reply

P Johnson April 11, 2014 at 7:49 pm

Good Day,

I am sooooooa disappointed ! I went into PizzaHut store# 024897, located in Huntington Beach, CA. According to the receipt I was issued, my arrival time was @ 1909 and my pickup time was @ 1924 ! That’s the first lie !! Next, after over a half hour wait, I received a simple order of 8 hot wings. Initially, I was told it would be fifteen (15) min. I left the store approx 34 min after I arrived. Upon receipt of my order ( after multiple inquiries on order status), I asked to have cheese for my order, as well as additional sauce. I received neither !! I was told they were out of cheese !! In my shock, I ask “what?” this is a pizza restaurant and it is 1930 in the evening! “How come you don’t have cheese?” No explanation ! I never did receive any reason for not providing additional hot sauce for the wings (8) !! Upon arrival home (5 min away) I called the store ( #024897) and spoke with someone named Jose Mendoza, who claimed to be the manager. He only offered my a discount on a future order!! I informed Mr. Mendoza that I was not interested in any discount, but, to please provide me with the number for his corporate office. this # 310-710-9719 goes nowhere !! Hence, I am here writing this review !! Additionally, the two largest wings in the order were also “RAW” !!! Shameful service and worse quality !! Sorry PizzaHut, You lost a customer! I think Mr Mendoza needs to be re-trained in the art of customer service! How sad for you all !!!

Reply

Joanie Zapata April 8, 2014 at 3:12 pm

I worked for Pizza Hut in Brady Texas as employee who was training for management was very upset by the RGM asking me to do manager duties and telling me to do these duties while she was going to train a new employee she was rude and shouting at me for trying to help the new employee be trained telling me I wasn’t taking care of tables out front when on the schedule it clearly stated I was management but wanted me to serve I didn’t mind doing my job but if the Manager can’t do their own job don’t shout and take it out on the employees that try and do their job I walked away from the argument after asking her to lower her voice and she didn’t now I’m without a job for walking out of an argument I don’t think this is right I have another shift manager that can back me up too. So who is really in the wrong here is my question I’d like to speak to the owner of the Brady store not only for the mismanagement but the constant tardiness of “managers” lack of management skills at this store it’s a disgrace

Reply

amy lee acosta April 5, 2014 at 9:12 pm

THIS IS F***ING BULLS*** I WILL NEVER EAT AT PIZZA HUT EVER AGAIN FIST OFF THE LITTLE GIRL THAT TOOK MY ORDER WAS F***IN HATE FULL……THEN THE PIZZA LOOKES LIKE A PILE OF GUNK THE CRUST WAS SO GREASY IT WAS UN EATABLE……… F*** PIZZA HUT….WILL BUY MY PZZA FROM DOMINOES OR LITTLLE CEASARS FROM NOW ON…..

Reply

Rhonda April 4, 2014 at 7:48 pm

I really dont see how the Pizza Hut in Russellville Ky. Stays open. We receive couoons in the mail and whwn we call to order, they are out of that product!!! We really like Pizza Hut.pizza but the service is terrible. We can never get what we want because they
are.always out and act like its not a big deal!!! Please dont send out coupons corporate if you are not going to sell the product or have it in atock

Reply

W Rady April 3, 2014 at 9:11 pm

Pizza Hut has gone way down hill. The Blaine Minnesota store is by far the worst ever. The only thing consistent about this store is the fact that they never get orders correct. After not ordering from them, tonight I decided to give them another shot. And once again, they screwed up my order. You would think, that, at least the management in the store would do something about this problem – Not!! The management, blames the customer. Very poor customer service. Never again!!!! Papa Johns by far the best.

Reply

Charlie April 4, 2014 at 7:32 pm

I have the same situation in London, Ky. They mess up the orders consistently and then blame the customer. Management and employees are rude. This location should have been shut down years ago.

Reply

lidovi April 1, 2014 at 11:31 pm

This evening, my father ordered a pizza and wings for pick up……..in orDer to avoid the long wait. The wings were raw……pink. I call in to complain………they put me on hold………..i ask to speak to the manager and they put me on hold. I call back and they put me on hold………..AGAIN. Once i speak to the supposed “manager”- ericka so she claims……she says……well for next visit………..you can have 8 wings for free. NEXT TIME?? FOR FREE??? 8 OF THEM?? 1- I just payed for them………..so I dont want them for next time………and these are not for free…….these should be replaced cause I already payed for them……..and 8 of them??? I payed for 16. So she offers to give me 16 but to go pick them up. Why should i have to drive when i already went to pick up an order that they messed UP??? so she offers to have them delivered for whenever they get a chance. ok i say…thank you but i need your employee number. No!!! that is confidential she says………confidential????? I then tell her…..” you do know you only work for a restaurant right????” I ask………” so are you afraid to tell me cause of fear that i will report you?” she is like you are acussing me so I have a right to give you bad service. WTH???? acussing you of what?????? you are nothing i say…..just forget it and have a nice evening…………she goes on saying……….o yes m’m I always do……..im like well thank you “adios nakita” “adios nakita” ( naca or nakita is an insulting misdemeanor for tacky people without education) and she goes on and on trying to scream over my voice. TRASH TRASH TRASH TRASH. not only did i get bad food cause of raw chicken………i got bad service -more bad service- and once again more bad service………and stil they got away with it. Does anyone in corporate really care????? or is it like too bad so sad you fell for it now live with it? this is pizza hut located on mines road in laredo texas TRASH TRASH TRASH

Reply

Sherri Bailey April 1, 2014 at 10:13 pm

Every since Pizza Hut went to a call center, the orders are a disaster! It’s either the wrong order or delivery time is way off (1 hr at least). It seems as though the desire to please the customer is far removed from the individual store; because after all; it’s just a call center and with each phone call… New person who still doesn’t really care if you are getting what you need. Last week I ordered pizza for my family and waited 2 hours and upon my call to determine ETA; I was told I did not have an order placed with them. I had also given credit card information over the phone. Frustrated, I cancelled the order and called my other local pizza place; after obtaining the pizza, during eating, there was a knock at the door and it was PIZZA HUT, trying to deliver my 3 hour ago order that I had cancelled. Yes, after checking my bank account online, I had been charge for the order and to receive credit, was PAINFUL.
I have also been called 30 min after an order was placed and told they were out of something but when I tried to call them back; couldn’t get through to one person who could help process my order and correct the problem w/o demanding manager to contact the actual Pizza Hut where the order was to be completed. All issues delayed my order by an additional hour! Very disappointed in the order process. Seems to me there should be a quality study to determine the problems associated with the call center mistakes before many loyal customers avoid using Pizza Hut all together.

Reply

Sherry Matthews March 30, 2014 at 9:45 pm

I have had several problems with your Pizza Hut in kimball Tn but I have never complaint, I just quit going into this one for several years. Well my husband decides while we are in that area a lot that he had a taste for a pizza so against my better judgement I decided to give it another try. When we placed our order the waitress entered it wrong so we go the whole ordered that was not what we ordered so we waited on another pizza for the correct one, without no time we received our new pizza after we had to sit with no refills waiting on it, once we get it we decide to just get it to go because of the length of time we sat there. Once we got home to eat it we looked at it and it was completely raw. The meat was cold and you couldn’t even pick it up because of the dough being under cooked. I am very disappointed once again. $27 dollars for a raw pizza is rediculous. I have nothing good to say about the kimball Tn Pizza Hut. But would like to also recommend anyone and everyone to make a trip to the Pizza Hut in Scottsboro Alabama I have no complaints with them, service is great and the orders are correct with the pizza being cooked to perfection. Thank you

Reply

Stephanie March 30, 2014 at 4:48 pm

I have been a Pizza Hut customer for, well, my whole life. I reside in the city of Royce City, Texas with my husband and our beautiful daughter.
Since we purchased our first home last year, I have ordered from this location several times.
I am very sad to say that EACH and EVERY time I have ordered from there, my order is wrong. One of these times I even had somebody else’s order. As I always have, I politely called and explained that this happens every time, an apology was given, and this last time I awaited for my breadsticks. My daughter patiently waited for the breadsticks as I explained they were bringing them.
The driver came back and dropped off a bag (which, yes I should check, I should always check: I should not have faith, I should just check before the driver takes off, but I mean, come on, AGAIN?! No way not another mistake).
I returned to my kitchen, opened the bag, and it is YET another order of cheesy bread (my daughter does not like the cheese bread, she likes the breadsticks).
My husband came home, said “cheesy bread is better anyway”, blew it off, and opened the pizza.
Now, coming from a ”non-chalant” type-of-a-guy, he seemed to have his OWN form of opinion regarding this matter. He replied, ”but i would call them and complain that we didn’t ask our order to be thrown around the room and stepped on a couple of times!” The pizza looked terrible, barley any cheese or topping at all.
I am never one to complain but not one time have I been satisfied and think THIS is an outrage, and so here I am: They leave me no choice. I take my business elsewhere FOREVER, and complain all over social media, or I write you people in Corporate to make this right.
 

Reply

Tony Perea March 30, 2014 at 1:04 am

Went into the Pizza Hut on 120th in Broomfield, Co My Mother and i always go to that particular one because your staff has always been very nice to us. Today we went into the resturant. I was at the table preparing to sit, but waiting for my 74 year old Mother. When on of your staff, approched me and accdidntaly droped two plastic glasses that where ment for us. No big deal. She set one of them on the counter then brought the other to the table and set it on the table. I gave it to her and asked her to bring us two new cups that had not bounced off of the floor. She became sarcastic, and confrontational returned to the table with two paper cups then said so what you want is two paper cup. Then I replied is this going to be an issue. She leaves then sends the Assistant supervisor over. She approches me very unprofessional and sarcasticaly said “What” as to threaten me. She told me that I had to leave, and made a big sceen infront of other people very imbarrasing. She did not want to hear my side of the situation, she glared at me as if she was going to attac me or something. The other lady also appareently told the Supervisor that i called her Stupid. Although what she did and what she started was pretty stupid. I did not call her such. I am college educated 54 years of age with my 74 year old Mother with me i am not confrontational . I am however Portuguess and Hebrew. I get alot of pregiduce reaction from people. Maybe that was it. Your staff are prejidice people. is that the type of staff you want to represent your organization. I told the Suppervisor that we will never go there agains. I belong to an organization and in the summer we watch baseball games and order pizza alot of people aprox. 100 and i order them from Pizza Hut. Guess what thanks to the way that i was treated and the way your run your business I do NOT think that i will be ordering Pizza from your organization any more. so that would be feeding 100 people times 25 pizzas. three moths of summer you can do the math. That makes for alot of money that is not going into your organization. See i can be nasty also. Ka! Ching!.

Reply

Gina March 26, 2014 at 11:27 pm

I ordered my pizza for my son’s birthday on March 26th 2014 @8:08pm on the ticket it says deliver by 8:53pm I called several times to ask how long it would take he said like in 5 minutes it should be there mind u I ordered At 8:08pm iy was now 9:59pm I called the manager he was really rude I asked if it was free after that long he said no it was gonna be 15 more minutes and the store is only 1.5 miles away so can you please tell me why do they say oh our driver is late so who’s to blame I’m VERY disappointed I never had to complain … store NO.027066 in San Antonio, Texas

Reply

Mildress & Clifton Goss March 21, 2014 at 9:42 pm

The server was rude. He forgot to put in our appetizer and blamed the kitchen. We said we would wait. When the wings came out, they sat on the counter while he checked people out. By then, we were done so my husband said lets just check out and go. He went up and asked for a box and the check. Ryan (the server) told him to wait till he checked everyone out. My husband waited. My husband said he could have gotten a good tip and Ryan said money isn’t everything. My husband asked to speak to the Manager. While we were talking to the manager, Ryan (server) started arguing with the manager and Ryan said he didn’t care if we ever come back. The manager told him to be quiet. The manager took care of our dinner and gave us a box. Ryan continued to argue with the manager and he kept telling him to be quiet. The manager was cool. I want to say also, the place looks shabby, dirty and the salad bar looked like it was out since lunch.

Reply

Kevin March 19, 2014 at 11:56 pm

First complaint I can’t email Pizza Hut through the link they have. Keeps saying I’ve be 404’d. Anyhow, I order my kids pizza n pasta through their online ordering system. I missed the call to confirm but called back within 5 minutes of their message and went through the order and confirmed the order, phone number and address. After 45 minutes, nothing. I called and the same guy said yes it was confirmed and didn’t know what happened so get got the manager. Manager said it had been cancelled and said sorry for the mistake but offered to redo the order and give me 15% off. Really? 15% for screwing up my kids dinner ? Needless to say my kids did not eat Pizza Hut tonight. Stay away from…

Reply

carl March 19, 2014 at 8:14 pm

I walk in order a Pizzone and all was good, I then waited the 10 mins they had said I would wait…still ok. while I was waiting the guy that took my order went into the back of store…the phone rings…the woman making the pizzas walks right over and answers the phone…but get this…she doesnt wash or wipe her hands off!! HEALTH VIOLATION…I mean how often does she do that during her shift…then goes back to makin more pizzas…YIKES…HOW MANY GERMS ARE TRANSFERED THAT WAY!! I couldnt believe it…made me want to walk eight out and leave my order right there… SAD…NO HEALTH TRAINING THERE…DOES SHE EVEN HAVE A FOOD HANDLERS CARD…DO YOU EVEN KNOW!?

Reply

Richard March 19, 2014 at 7:42 pm

I’m just order one of those $10 pizzas and it was just plain nasty sorry .

Reply

Jeff Hawkins March 17, 2014 at 10:41 pm

I ordered a pizza from Batesville, MS. I ordered a pepperoni, onion, and extra cheese stuff crust pizza. When the pizza arrived it wasn’t done, so I called the store for them to remake me another one. When my second pizza arrived the driver said I owed 4.99 for the remake. I called the store and spoke to the manager in charge and she told me I had to pay the convenience and delivery charge for the new pizza, and I couldn’t charge it to my card that I had to pay cash. I told her I shouldn’t have to pay for their mistake. So she told the driver to bring back both pizzas. I then asked for my money back and she refused. I will never order from Pizza Hut again if this is how they treat their customers

Reply

John March 14, 2014 at 5:39 pm

I ordered my pizza at 3:14 on line it said my pizza would be delivered by 4:14 at 5:12 my pizza still hadn’t mad it I called the store and they said that the delivery driver said he came and tried to call but my phone wasn’t working. But I’m standing outside talking to the store on the phone that he lied and said wasn’t working and had been out there for the last 40 minutes . He never came and after 2 hours of waiting they ask if I want them to send the pizza back out ha very funny. What I would like is to be treated with good customer service by competent people who understand customer satisfaction without lies.

Reply

Jacqui March 12, 2014 at 10:49 pm

I ordered my pizza online and I waited an hour for it..it never came so I called and they said that the order never came in and that the manager would call to tell me where my pizza is I mean really? Did they really give my pizza to someone else my house is literally 5 min away sorry Pizza Hut but I’m never going to anything here you lost me

Reply

clarinda March 10, 2014 at 9:40 pm

New store and can’t get you order right sign up online order is never what the email says you guys have just lost a loyal customer.

Reply

Jose Cortes March 10, 2014 at 7:41 am

The Pizza Hut in old Brooklyn Ohio is extremely unprofessional. The crew doesn’t take orders correctly I wait half hour to get a wrong pizza. If like to speak to the area manager or higher up like human resources. It would be ashame if I stop conducting business with you because your Bidulph location in old Brooklyn are incompetent and play around to much with people’s orders if they’d a payed attention we wouldn’t have a problem.

Reply

Justin March 9, 2014 at 9:17 pm

The Pizza Hut in Madison Florida is absoutlety crap. The service sucks, they never have what you want. Not to mention the waiter is the most uneducated person ive ever met. I guess they were all outta people thay can talk during all the interviews . And once we finally get our pizza its effin mushy… worst ever!

Reply

luke March 9, 2014 at 3:28 pm

Boise id, 9050 ustick rd //pizza was cold, late, and missing a topping, tried to call for manager and never recieved a call back 🙁 sorry pizza hut but you just lost a good customer and my close network of , freinds, family and some fellow small business owners, horrible experience, thank you for reading this, if you all ever do.

Reply

Steven Huth March 6, 2014 at 9:53 pm

I went on line at pizzahut.com and ordered 2 pizza’s. I was told that they would be delivered by 7:29. At 7:45 I hadn’t received my pizza’s. I called the store unit# 004630. I had the displeasure of speaking to person named Keith. He had an attitude that I had the never to call. He said the driver had left more than 15 mins ago. I am located less than 10 mins from the store, per google gps. As of 8 I called back and asked to speak to a manager, after getting Keith and his attitude again, he then said he was the manager. When I asked about my order I was told that the time I was given is not a really time just a “estimated time”. I asked him again if he was the manager, not believing a manager would treat a customer the way I was treated. He finally admitted he was acting manager, when I let him know i wanted a manager to call me back in the morning I was told “then call back when he is in.” He then hung up the phone on me. I will say this is the last time I will ever order from Pizza Hut. The pizza’s I got were cold, I was treated rudely and I was hung up on. I can not believe a company such as Pizza Hut would employee a person such as I had the displeasure of dealing with. Besides writing this complaint I will just spend my money a Papa Johns. They don’t seem to have such rude people working for them

Reply

E.M. March 4, 2014 at 10:02 pm

Store #014417 in Ft Collins Co has the WORST management! The mgr (Steve)
fired 2 single mothers because they could not get back to town due to weather,
Road closures and multiple accidents for one shift that started at noon and one at five.
He was notified he day before, we were blamed for the act of God persay.
Instead if him saying, I understand get home safe, we got it covered – he was rude,
Out of line and unprofessional. They employees werent driving – safety is first. Im sorry
I took them with me and inconvienced this “mgr” … my life, and theirs was not going to be
Put at risk and his BULLY type tactics were not going to change that. The wrong P.H. Job was ended.
I will let everyone know what happened and to not buy from this location any longer due to poor mgmt
At all levels.

Reply

Trisa Smalls March 1, 2014 at 7:20 pm

visited the pizza hut in North Charleston South Carolina on rivers Avenue. I believe that the cash you stole my card I went to speak to the manager because I didn’t get a card back who was the left then happy to assist me he felt like it was a burden I believe pizza hut need to employ better characteristic people and make sure that they do Sleed and background checks on employees. I will be contacting a lawyer to assist me what my complaint andmy suspicions of theftbof my card.

Reply

Eric Perez February 27, 2014 at 11:53 am

Pizza Hut I have a major concern that will affect your stores in el Centro California and Calexico California . Let me explain recently in our area we lost 1,300 jobs to a beef plant here that affects revenues to your store now the government wants to close a immigration facility in this area witch means another 1,000 plus jobs that impacts your stores even more and your stores have been a vital part of our county of imperial and you may check but I know the revenues are very good , but if all these jobs are being lost how will people spend money when money is tight so people will only buy so little to just get by . My name is Eric Perez treasure of a local union with over 1,000 members and families who will be affected . We have contacted our congress men Juan Vargas who is in Washington DC fighting to saves jobs , revenues,and business in our area. My e-mail is perez_XXXX@yahoo.com number(760)482-XXXX for more info but as a loyal customer and a valued customer I think you should be aware and concerned about these changes to your stores. We need to work together to do everything we can to save jobs save money that maybe not come in that will even close your doors if revenues go down now even more jobs will be lost , thank you for your time and taking the time to read this.

Reply

Heather Donahoo February 25, 2014 at 8:21 pm

I placed an order online for Pizza Hut in Odessa, TX. It gave the delivery time of 2hrs later. Of course you don’t know the delivery time until it is too late to cancel your online order. I called to cancel my order and was put on hold by the store for over 15 minutes. I hung up and called back and before she ever even asked me to hold, she hung up on me. I was finally able to call back and say no I will not hold because I was just on hold for 15 minutes, but I was put on hold anyway. Finally someone answered and I was able to cancel my order. Two hours to wait for a pizza is absolutely unacceptable. I won’t be doing any more business with Pizza Hut in Odessa, TX.

Reply

Gianni ponce February 23, 2014 at 11:55 pm

This is absolutely ridiculous! I ordered a pizza n wings exactly two hours ago!! I called at the one hour mark and they said “they were busy, and only had one driver” then again they dot hire anyone! This place has ALWAYS given me a problem and i speak of the location in miami on biscayne and 89th street! Horrible staff! Horrible service!! Just unbelievable!!!

Btw im STILL waiting for my order!!

Reply

sandra vidrine February 23, 2014 at 11:04 pm

Ordered supreme pizza from Ville Platte La they told me there was a wait of 30 min

Well it took 1 hour. And the price they told me as 20.75 . Well they charge 26dollars and some change. What’s the deal. If they collect more than the amount quoted. I’d think someone is pocketed some money. Won’t be going back. Think somebody needs to check on this location.

Reply

Joseph Galloway May 19, 2014 at 7:59 am

I use to work at pizza hut in coatesville. And was call a b***h on my voice mail by Manager
Dave and fired on a day i wasn’t schudule to work. He also threaten to call the cop on me for show up getting my check. I think someone need to handle him from in corp. office

Reply

olga hernandez February 15, 2014 at 6:44 pm

as everyone else its ridiculous to wait more than an hour
to get a pizza. I ordered a pizza at 540 pm and it 645 pm
i havent get it yet. seriously no more pizza hut );. i am mad that
its a waste of time to wait. good luck selling more pizza pizza hut.
grrrrrrr…..

Reply

Felecia Berry February 15, 2014 at 11:07 am

I DO NOT LIKE WAITING FOR AND HOUR ON A LARGE SUPREME PIZZA AND WINGS. NO MORE PIZZA HUT FOR ME AND MY FAMILY. I LIVE IN MEMPHIS, TENNESSEE. NO MORE PIZZA AT ALL. TOO BAD I WENT BACK TO YOU GUYS BECAUSE OF THE NO LONG WAITING.

Reply

Yilian Gonzalez February 14, 2014 at 10:40 pm

Really Really Really bad service, it really suck. The pizza hut franchise located at 6500 SW 8th Street Miami Florida 33144. Never order from this place.

Reply

Yilian Gonzalez February 14, 2014 at 10:39 pm

To whom it may concern:

I want to make a formal complaint about the pizza hut franchise located at 6500 SW 8th Street Miami Florida 33144. I placed an order at 9:15pm and the estimated time of delivery was 10:05pm. I received a phone call at around 9:20pm to confirm my address. It was 10:20pm and the pizza had not arrived. I called pizza hut and asked to speak to the manager , the manager was not only rude but hung up on me. I called back again and was put on hold;;;;; No one ever picked up. By 10:37pm the pizza arrived. This is really unreal and unacceptable and it bad that the franchise was honored to this facility.

Yilian

Reply

Sue Peterson February 9, 2014 at 2:19 pm

Your Pizza Hut in Oskaloosa Iowa SUCKS. VERY BAD SERVICE and out of everything. We visited on 02/08/14 evening. Nothing on salad bar but lettuce. No ranch dressing-no p a n crust dough. Pizza came in box when we were eating in. My guess it was a canceled order ! Never again will my family step foot there again..

Reply

richard moya February 8, 2014 at 10:56 pm

Went to pizza hut we were 7 in to eat but my grand kids wanted their own personel pans but the waitress said they didn’t have clean pans we didn’t order no salad because no one wanted to fill the green salad we asked for ranch dressing they brought us the containers but there was no dressing, all your young employees are all eating off a large pizza right there by the cash register. We go to pizza hut all the time but your service never changes and it don’t matter which pizza hut we go to in Albuquerque at Carlisle or Coors , Rio Bravo locations no one cares about your service no wonder Dions is stealing all your business. We were at the Coors site no silver ware or napkins had to ask for everything what a shame you need to put Mangers that make defrence and cares.

Reply

Edward February 4, 2014 at 3:09 pm

Well…reading all these comments makes me want to chime in but…I am loyal to many others in the franchise I worked for up here in Minnesota and knowing that working for a pizza place let alone the top dog in the world for almost 15 years tells me that most of you knew what was ahead..hopefully you all got what you wanted.. I didn’t.. I still love that place but was treated unfairly in some ways but if you were an honest employee with integrity and morals…except across the pond, sorry, you really need to take a self inventory and ask yourself,… Was this comment worth it?!? I have made many customers happy and I took that with me…I and my teams I trained… I will always be thankful for the opportunity Jerry and Fred along with Grant and Lori gave me….look at the good…does it outweigh the bad….I will almost guarantee it does. So no matter what threats about going to competition or lawyers, Pizzahut will still thrive and find ways through past mistakes and future hires to be #1….Sir Edward. Thanks Pizzahut And Border Foods.

Reply

mark johnson February 4, 2014 at 1:37 pm

my name is mark johnson i worked for pizza hut in wichita falls texas at sheppard air foce base well i got let go fired for an un just reson it was snowing hard and the roads where very icy i called the store at about 9 am febury 3 told them i was not coming in because i felt it was un safe for me to dilver food i was told ok well i was told to call back and speak to the manger to see when they wanted me well i was decived by loren the manger tells me not to come in because i want their for the super bowl i think peoples lives are more important than a foot ball game foot ball is not god or any thing of major importance peoples lives are important and also the manger loren never washes her car it is beyond
dirty wow what an image for pizz hut a car that dirty makes some one wander how clean that person is and does the person even wash her hands well i know i being back stabed i hope miss loren gets hers i think she is the most rudest person and very evil
i think if any one should be fired it needs to be loren she was tryin to find any way to fire me but the truth is it was over the super bowel in undrivable condtions very bad wheather un safe safty should come first and careing about the drivers somthing needs to be done maybe i should call osha im very upest but i bet pizza hut dont care the only thing i think pizza hut cares about is it profit no matter who gets hurt or killed
am i right ? mark johnson wichita falls texas

Reply

kev kay January 23, 2014 at 9:32 am

SORRY SO ANGRY MY WIFES EMPLOYMENT IS TEMINATED 24/01/14

Reply

kev kay January 23, 2014 at 9:24 am

THIS STATEMENT IS CAP LOCKED AS IT SEEMS I CANNOT CONTACT THE CEO PERSONNALLY,MY WIFE STARTED AS A PART-TIME WAITRESS AT PIZZA HUT UK 22YRS AGO,SHE HAS PROGRESSED THROUGH THE COMPANY TO ATTAIN THE ROLE OF RESTAURANT GENAERAL MANAGER,THE COMPANY HAS CHANGED HANDS ON NUMEROUS OCCASIONS OVER THIS 22 YEAR PERIOD,TOWARDS THE END OF 2013 ONE OF THE STAFF NOTICED THE RESTAURANT WAS UP FOR SALE,AND OVER THE PAST 12 MONTHS NUMEROUS LONG SERVING STAFF HAVE BEEN DISMISSED FROM THE COMPANY FOR VARIOUS REASONS.TODAY23/01/14 MY WIFE RECIEVED A LETTER DATED 21/01/14 INFORMING HER THAT DUE TO A CAPABILITY REVIEW SHE WAS TO BE DISMISSED FROM HER ROLE ON THE 24/02/14.SO AFTER COMMITTING HER WHOLE WORKING CAREER TO THE PIZZA HUT BRAND, SHE NOW FINDS HERSELF THROWN ON THE SCRAPHEAP WITHOUT ANY FURTHER CONSIDERATION,COMPENSATION ,AND TOTAL DISREGARD TO HER DEDICATION AND COMMITMENT TO THE COMPANY,SO MR CEO OR ANYBODY ELSE OF SENIOR MANAGEMENT WHO MAY READ THIS I SAY TO YOU I HOPE YOU CAN SLEEP WELL TONIGHT, AS I’M SURE YOU WILL, MEANWHILE I SHALL ENDEAVOUR TO CONSOLE MY SOUL DESTROYED WIFE,WHO IS TOTALLY AND UTTERLY DESTROYED BY YOUR SHEER AND UTTER DISREGARD OF A HUMAN BEINGS LOYALTY AND DEDICATION OVER THE LAST 22YEARS!!!!!!!!!

Reply

Adam Twigg January 21, 2014 at 10:08 pm

I doubt this would even get to corporate, but I have an issue with losing our Pizza Hut on Kent Island, MD. I have grown up with a Pizza Hut and even saved my change when I was little to order a large on a day I was off middle school. When I was little I my parents would order Pizza Hut every Friday and I would look forward to it every week. I got married 3 years ago and we were keeping the tradition. On Kent Island every Friday and now you have lost the franchise. The closest Pizza Hut is across a bridge which I have to pay $6 to cross since you also closed the centerville store. I have so many memories of of having birthday parties and enjoying pizza hut pizza growing up. All I want is to have it back to Kent Island or close enough to order. Please let meno know if this would be possible.

Thank you for your time.
Adam

Reply

Mark January 20, 2014 at 10:30 am

I used to be a big fan of Pizza Hut, and by “used too,” I mean about 35 years ago. I used to love to go to PH, sit in a big booth with my friends, drink from a pitcher of cold Budweiser, and order a big Pan Pizza with unlimited salad bar. Those days are long gone and PH has joined a big conglomerate and gone to crap. Until your recent commercial, I was assuming you were going to just fade into obscurity with your business partners: KFC and Taco Bell. But just this morning you came out of obscurity with your new commercial.

“We even delivered to the White House once. They stiffed us on the tip, but what are ya gonna do?”

I was at first confused on how that could be a marketing strategy. Your corporate leadership has always been notoriously Republican, as evidenced by your documented political contributions. So why would you advertise that President Obama ordered a pizza from you? But then I got it. Racists often promote the idea that African Americans are bad tippers. So I get your marketing strategy now. Your joining the Tea Party rhetoric of fear that a black man is President of The United States. Nice! Racist much? Haven’t been to one of your restaurants in years, and I’ll never be in one again.

Reply

Chris January 13, 2014 at 11:33 pm

Ok this has just got to be said. As you people all sit and wonder in board meeting after board meeting what next gimmick is going to keep you guys afloat for another few years, lets try thinking back inside the box shall we? You tarts took the one thing away that made people actually visit your store…. cmon you can say it… yes correct Edwin who sits in the back and just mummbled “salad bar”. Nobody wants to eat a salad made by somebody in the back with very limited choices ta boot. I dont care what numbers yall crunched etc etc. All ya had to do is ask the people. I wish I had a nickel for everytime I heard people say “I dont know why they took the salad bar away. Me and my kids, brother, sister, mother, father, coworkers etc..”used to” go there “all the time” “just for the salad bar alone.” I’m sure you see the “key phrases” there. The one niche ya had going for yourselves ya F-d it all up. That salad bar had you guys covered from all angles. From the health freaks, to the people who are getting the shakes because their pie is taking too long to get to the table, and to the people who just wanted a quick light lunch. Now before you go “this guy doesnt know what hes talking about” I worked there. Thats right and for many years with my finger right on the pulse of this once Giant now near death. I watched helplessly as you guys took this from a place where on a friday night it was over an hour wait just to be seated. AND THEY WAITED LOL. to now ya drive by and might see 5-10 cars and pssst some of those are employees. So ya might wanna consider asking the people.. what they loved????. What was it thay made you guys wait an hour for a table? because you people are lost and just making things worse.
I was there when the tickets were spooling out off the shelf above the make table down across the make table down onto and across the floor for 15 feet. Back when ya had 7 cooks side by side joined at the hip just for pies alone. Back when ya had to make multiple bank drops. So put away your pie charts and your power points and go ask people on the streets and who knows…ya might just fill tables A1 thru F5 once again. One things for sure it cant get worse.

Reply

terri January 12, 2014 at 5:13 pm

today I called pizza hut to order the big dinner box the first time I called I was put on hold for 9 minutes and then they disconnected me then I continued to call back several times and no one answered so I drove to the pizza hut on sunrise highway in Lindenhurst ny and from the car I called again and Christian answered and took my order and told me it would be 25 minutes after waiting the 25 minutes I went inside paid for my pizza and told it was gonna be a few more minutes several African American people came in and placed orders in person and waited about 15 minutes and got there orders so I waited almost 40 minutes inside and finally said to Christian is my food ready ive been here almost an hr and several people who came in and ordered got there food and I called in my order and im still waiting he walked in back and asked the cook where my food was and the cook said oh I forgot to make it. I was definatly racially profiled considering I was the only Caucasian and everyone else got there food but me. I then asked for the manager who’s name is dane an African American and he didn’t even apologize and didn’t seem to concerned. I told him I wanted my money back and would be filing a complaint and he didn’t care because hes to busy taking tips from people eating in the restaurant. im absolutely flawed at the way I was treated and im gonna contact consumer affairs the better business borough and my local news as well as the department of health because they were not wearing gloves when touching the food and blowing there noses and not washing there hands.

Reply

Barbara Foley January 11, 2014 at 8:27 pm

I ordered a large cheese pizza, a large sausage pizza and 2 liter soda. The driver arrived on time, but with a pepperoni instead of sausage pizza. I paid cash + 6.00 tip and asked for him to go back and exchange the pepperoni for the sausage. After 1 1/2 hrs, still no sign of Pizza Hut. When I called the store to complain, I was disconnected twice and then spoke to two different managers. They blamed the order taker and then said the driver never told them about the return. I asked for my 10.00 for the undelivered pizza. The manager, Sergio, wanted me to take a 20.00 credit for my next order. I won’t be ordering from them, so I demanded my $10 back. Within 20 mins a different driver brought me the $10. I feel this situation was poorly handled and it ruined my son’s birthday celebration.

Reply

Sorangel January 10, 2014 at 12:04 pm

Since I haven’t been able yo get a hold of no one besides customer care I would love to share my horrible experience. Never ever have I complained about my services anywhere even it was a bad experience, but this was beyond bad. Store011418 I visited on December 28, 2013, @ 2:45 I called to place a big order to give them 1.5 hours advance notice. I was told I would have to order when I arrive. and I replied back well sir it’s a party of 24 and the order consists of 44 wings, 4 lg pizza and pastas assured the employee i would even pay advance with my debit card over the phone if necessary. And that we’re next door at the skating ring for my daughters 7th birthday party. He replied, no worries you’ll food will only take 10 mins. We don’t do orders in advance. I said ok we’ll be arriving at 4. So we arrived at 3:55 stood at the door all 24 of us, which includes children ages from 3-10, waiting…. It seemed lije we were invisible. No one bothered to say we’ll be right with you. So of course the kids are being impatient. At about 4:17 my daughters god mom says let’s just take a seat put some tabled together. So we did do. All sitting there for about 15-20 mins. Still no one arrives. So I kindly went to the server who was at the register and informed her we have been waiting and says just give me a couple mins she had to put in 2 orders. So I told no worries, I waitressed before to so I understand her. I’ll take everyone’s drink orders to help her out I get her started. So she gets all drinks in and my order it’s roughly now 4:30. No drinks being made. So I went up to the counter a nice gentleman was helping her make the drinks, handed me the tray I start handed out drinks. I had to return 7 cokes cause they tasted with no syrup. Manager comes over frustrated what do you want? I said I need 7 Pepsi cherries the coke is out ok go sit down I’ll take care of it, but rude he was. Ok I sat he brought out drinks. But we’re still missing a handful of drinks. Ok drinks out finally, I gotta say it was going on 5:30. My sister says “what’s going on we’ve been sitting here for an hour no food out and you know I have to go to work at 7 and still have to drop of my kids to moms” so i asked the waitress for the manager. The manager, Donnie comes over with a pizza (which wasn’t ours) and drops it off as we’re telling that’s not what we order an employee comes and says I’m sorry that is not they’re order I accidentally put it for dine in. So the employee attempts to take it back. My daughter god mom says well you can’t serve that it’s already touch the table. The kids are hungry we’ve been waiting an hour for a food. So Donnie starts yelling, in front of other customers, which was embarrassing like if we were causing trouble. And says first mistake you did was come unexpected with a big party we need 48 hours notice before you decide to walk in. #2 the only reason you weren’t sat properly because we decided to seat our selves. I informed I spoked to someone 1.5 before arriving because I would think that’s enough timing. He says no he has to make sure he is well staffed, but I do believe they were because you had 4 other guys in the front line doing a bunch of nothing while this poor girl is slammed with a party and 4 other tables with no one to assist her. He says well ma’am I had 8 other tickets up when your order was put in. I said so why are we still waiting. 1 hour and 30 mins finally 2 of the 4 pizzas arrived. But no silverware no plates no napkins. That’s another complaint where my sister says I’m about to leave because she hates when ppl complain. 3 pastas come out with the additional 2 pizzas and we only got 7 plates, which of course the smallest kids were being fed first. Repeatedly said we need more plates silverware. By the time everyone got a plate the food was not even warm. Here comes the 44 wings. They bring us out 4 forks smdh. We ate no refills I had to keep getting up to ask for refills. Waitress brings the bill and says well I ask the manager if he can give you 10 percent off the bill which was 12 dollars he refuses. But complain about me plz cause I know from when you stepped in threw that door you had issues. I ask Donnie for corporate number he gave us a false number and I’m beyond pissed the Bill was 131 dollars I tipped the waitress 20 because I don’t blame her I blame it on management and lack of team work.

Reply

Veronica Ellis January 7, 2014 at 11:39 am

STORE009997 I had the worst cumstomer service. The shift manager had no compasion to customer, shift manager was very rude unhelpful, then hung up on me while i was trying to complete my order because she was frustrated. Then i complained and the store manager called me back and told me he was doing nothing for me and my bad experience i continued to ask why he was not concerned about the customer he laughed told me im done with you, and hung up on me.. the sad part is still bought the pizza i didnt want that day..

Reply

Stacy January 1, 2014 at 8:32 pm

Hello to all at Corporate!!
Question: please tell me, are plans to bring back the priazzo and other products in that family?
That was such a great product. I can’t tell you how many nights i’d lay in bed wondering if it would come back on market.

Reply

Kathy Baran December 27, 2013 at 6:51 pm

I need someone in Corporate office of Pizza Hut in the Lockport, Illinous location to contact me ASAP regarding my visit today on 12-27-13 and prior visits. Your service and managerial staff need some serious attention. Please contact me via E-Mail or phone.
kathybXXXX@ymail.com
1-708-289-XXXX

This is a serious matter and I will not let it continue. When asked for information I was refused any. Was also served with a horrible attitude.

Sincerely,
Kathy Baran

Reply

Phil Ford November 28, 2013 at 12:11 pm

I can’t help but be aware of the controversy concerning your new policy of forcing
your workers at Pizza Hut to forgo the common custom of being with their families
this Thanksgiving holiday. I am sure that most of them would prefer to be at their family
gatherings instead of being part of your grand attempt to capture your market share. My wife & I have always enjoyed your pizza, but I think we have eaten our last one. It’s sad to see a company, born in the heart of America, having no heart for their employees.Thanks for letting the rest of us know your position on the lack of value you place on your employees and their families.

Phil Ford

Reply

don November 27, 2013 at 4:17 pm

I am going to send this but am quite sure that it will fall on deaf ears and blind eyes. I just read the article concerning the termination of the manager that chose not to open on Thanksgiving and the result was his termination.

His termination will now result in me never spending a dime in a pizza chain that is severely failing anyway, most of your buildings are dirty and substandard anyway, this just solidified it for me, and in the small Christian town that we live in, it could mean you would have to shut down, because this is pissed a lot of people off, I know, its business, my opinion means nothing, but this is a democratic society we live in, so I can vote with my feet. WELL HELLO PAPA JOHN,DOMINOES,CIRROS,LUIIGIS,HERE I COME. SCREW PIZZA HUT. DK FROM VIRGINIA

Reply

Sherrilynn Brown November 27, 2013 at 12:58 pm

To fire a manager who refuses to open on Thanksgiving Day is short-sighted & counterproductive. Look at all the negative opinions generated by this decision to fire someone who put people ahead of profits on a traditional Family Day. On the other hand, today, it was announced that Coca-Cola Corp. is suspending ALL advertising in the Philippines. The entire amount of the ad budget is being donated to relief & rebuilding efforts instead. Now weigh the negative effects of your corp. actions against the positive effects of Coke. As a 55 year old woman, I raised my two children with special treat nights. Often, we chose Pizza Hut. I can NOT see myself ever patronizing your corp. again. Those two sons are now married with children of their own, we’re done with Pizza Hut.

Reply

Steve November 28, 2013 at 10:54 am

Bah humbug now starts at Thanksgiving? Thing is, the jack asses that made this decision WILL be at home on this holiday. Typical greedy capitalist, shame on ewe.

Reply

CharlesStevens November 27, 2013 at 10:30 am

Obviously you people in your ivory tower care nothing for the serfs that are loyal to the company. Scrooge, are you going to follow the almighty downfallen dollar to enslave your employees from thier families? A lot of them single parents with thier children depending on them to be there. Tony Rohr a man of principle is the kind of person that you should consider for corporate position, not for dismissal.If you had more employees like Tony you would have a company that would see it’s stocks overfill it’s coffers. I have dined at Pizza Hut for over 43 years, but i will no longer, along with my friends and associates that if they do not already know I will in fact inform them of your charachter.
Yours truly, Charles Stevens
Wichita, Kansas

Reply

Leigh Karchner November 27, 2013 at 8:57 am

Date of bad service: 11/26/13
Location: 7213 Hwy 54
New Port Richey, FL 34652

Bad experience with Pizza Hut tonight and I will never eat at that location again!

No one to greet us when we came in. A large group of people were waiting at the door. The restaurant was half empty at 6:45 p.m. on 11/26/13.

We were seated after about 5 minutes and ordered the Tuesday night buffet. Salads were brought within 5 minutes but no silverware was given to cut up the very large slices of tomato and cucumber. No salt or pepper was on any of the tables oddly. Lettuce was not chopped small enough to eat with a plastic fork, no knives available at all. When we asked our server (Andrew) for real silverware, we were told there wasn’t any and that it was all in the dishwasher.

We waited for another 10 minutes or so with only our salads in front of us. We never made it to the buffet for the pizza or pasta. At that time, I went to the front counter and I asked to speak to the manager who just happened to be the person I was asking. He also informed me that there wasn’t any clean silverware. I asked him is that customary to serve food in a half-empty restaurant and expect customers to eat with only a plastic fork. Again, he reiterated to me that there wasn’t any clean silverware. At that point, I informed him we would be leaving.

On our way out the door, he yelled out to me, “have a nice night” in a sarcastic, condescending tone. I announced loudly, “this place sucks” and then I told this so-called manager to kiss my A$$ as I was leaving. I also made sure the customers waiting at the door all knew there isn’t any clean silverware to eat with.

Whoever this person is (couldn’t see his name tag because it was so dark in there) does not belong in management. He was rude, condescending, and offered no solutions….not even an apology for not having any silverware. He actually seemed to be amused that we had no options to eat our under prepared salads with only a plastic fork or our hands.

We did not pay for the drinks or the half-prepared salads and walked out. We will never eat at nor recommend that anyone we know eat at this location ever. In fact, I may think twice about ever eating at any Pizza Hut again after this experience! I will be also placing a review of this location on Travel Advisor. If anyone at corporate has the gonads to call and discuss this, I can be reached at 307-212-9390, my business phone number 8:30 – 6 M-F.

And NO! I will not falsely like your Facebook page to get attention! I’ll call your headquarters instead!

Reply

angela taylor November 12, 2013 at 9:32 pm

I was trying to place an order online using the website which usually gives me no problem. I also had an offer to receive a free order of cheese sticks but when I would add the offer, it was still charging me full price for the cheese sticks. I called the store that I always visit (6141 Windhaven Pkwy. #135 Plano, TX 75093) to see if I could get some assistance after trying several times. The rep was confused so placed the manager on the phone. He rudely stated, “That is an online issue , there is nothing I can do. Call 1-877-PizzaHut because I don’t know what to tell you”. I was very upset because #1: I eat at this store VERY frequently so much so that one of the employees , James , knows me by name and pretty much is familiar with my order. #2: The manager was rude and unconcerned and I spend a lot of money on pizza these days (pregnant cravings) and I felt unappreciated. I called the 1-877 number and she was confused because this is obviously the number to place and order over the phone, NOT TO VOICE A COMPLAINT and couldn’t understand why the manager would not assist. She then proceeded to tell me that her computer suddenly stopped working and there was nothing she could do. Needless to say , I was frustrated ,angry and could not believe this is the type of service loyal customers receive. Pizza Hut lost my business that day and I ended up ordering a pizza from somewhere else since simply assisting me with such a simple issue as redeeming a coupon received for free cheese sticks was too tough an issue to be taken seriously.

Reply

Rich November 8, 2013 at 8:49 am

Dear Pizza Hut,
In reference to one of your stores located south side in Paducah, KY. I’m a customer there and am not happy with the way this store is ran. This store is very mismanaged. From my understanding the store manager is having an affair with one of her employees. She shows favoritism towards this employee as well as a few others. Employees are not being properly trained, the schedule gets changed without notice, and the manager isn’t there half the time that she is on the clock. She doesn’t take care of problems in her store. She lets problems get out of hand.
The store district manager is a joke. He calls stores after he has been drinking and chews out employees. This is not how a business should be ran! This man is an idiot. I wish I could be an Undercover Boss and go to the stores that he is over. I guarantee that some changes would be made for the best.

Reply

Nicole August 17, 2013 at 12:56 am

Cai I know why you pizza delivery just delivery in 5 km only…if people out of 5 km…ther can no order delivery…

Reply

Wendy garza July 28, 2013 at 7:05 am

Today I went in Pizza Hut in Bonham,Tx located at 510 e. Sam Rayburn Dr.. When I entered the restaurant I was going to order a pizza for myself an my two sons. There was a family in the restaurant when I arrived there. My oldest son is dating the assistant manager at this particular location an was giving her some medicine her physician had prescribed her for an illness. So while I was waiting for him to return so we could order some pizza a staff member by the name of shawna was discussing her managers health conditions with another co- worker in front of the customers as they were leaving the restaurant . I waited til the customers left an then requested a phone number so I could please file a complaint. The young lady named Shawna replied I don’t know that number. I then requested to get it from her manager. She replied to me instead of you needing a number to complain you need to call the health department. I don’t want the manager on duty to be here because she is contagious . Then I ask her how was she aware of her managers health conditions and Shawna replied”I read her doctors note”. I thought there was a law called a privacy act that is very much in effect today. Then Shawna continued being un cooperative an a ask her for the district managers phone number since she had just stated to her co-worker that she had texted her an requested for her manager to be removed from Pizza Hut . She then replied very rudely here’s the number you need to right it down if you want it an told her no mam I asked you to write it down for me thank you. She then became more angry with me because I was going to file a complaint on her behavior. I then was speaking to the manager on duty an said you really need to find better people than this to run your business or you really won’t have any. The young lady that was rude named Shawna then threatened me with physical abuse in front of her manager on duty an my children an there were customers in the restraint . So I then I went outside of the restraint called the actual store manager her name is Sandy Stockton explain to her what had happened an informed her I would be filing a complaint against her employee Shawna for threatening my physical well being to the Bonham police dept. She apologized to me for her employee actions an promised me she would no longer work there an that Shawnas actions were not acceptable towards me. sandy Stockton assured me she would take care of this situation when she got out of her business meeting. Well I would like to share with everyone that is working for Pizza Hut how Sandy Stockton handled her employee Shawna threatening one of her customers Sandy Stockton has banned me the customer from her restraunt be caused I requested a phone number from her threatening employee Shawna . I thought as a customer you have the right to request for a phone number if you have a complaint with service. Someone from corporate office really needs to visit this location a visit an teach not only there staff respect to there customers but there store manager needs help with being responsible for her actions as well as her promises. I don’t appreciate being lied to by Sandy Stockton in reference to her promising she would not allow any of her employee threatened any of her customers an then she turn around an rewarded her employeeShawna for her disrespectful behavior. I hope Shawna never threaten to physically harm Sandy Stockton before she transfers who will be there to protect her or the next customer I mean victim of Pizza huts abuse. I wouldn’t ever recommend this location to anyone due to the due to the untrained staff an very poor management. I would want my friends an family to to go some where they would be treated with respect an kindness.

Reply

shandell July 24, 2013 at 4:15 pm

Bestn pizza hut I have ever been to was in belcamp maryland. Very very nice service. They even let my group of 5 kids go to the back take a tour and make their own personal pan pizzas. Something my kids will always reamber. After a few days they are still talking about it. I even got to go back and take pics of them making their pizza. Thank you pizza hut belcamp md.

Reply

Dorothy Margraf July 23, 2013 at 5:59 pm

Based on what I see dealing with all of the online complaints about Pizza Hut, it appears useless to complain. They have a nice little system where they hire sweetie pie phone people to make customer think they are important to the business whereas in reality the Pizza Hut advertising image is given much more attention than the product. The crap offer of a replacement pizza for a bad one is just business as usual and as one person wrote, why someone would think getting piece of slop as a replacement for another piece of slop is worth the complaint. At the beginning of July, we bought $18 worth of pizza products at the New Lenox Pizza Hut. It had been many years since we visited a Pizza Hut. Kyle, a young college student had the job for the summer. He produced a great pizza, one of the best I ever had. Thinking Pizza Hut had changed what they had to offer, I went to another Pizza Hut and ordered the same thing. What I got was inedible slop. I don’t want to name the site because it is obvious the young person working the kitchen had not been properly trained. If anyone connected with Pizza Hut reads this, I would suggest they contact Kyle and ask what he did to provide such a good product, how to use his information and share it with other sites. Even the manager in New Lenox, as nice a person as he was, didn’t know how Kyle worked the kitchen. At this point I will not spend another penny at a Pizza Hut because I know there is no effort to standardize the product. Posting my comments here appears to be the only way of getting through to the organization. There appears to be no way to get past the minimum wage telephone answering people used by Pizza Hut to deal with their customers.

Reply

Bruce November 17, 2013 at 4:41 pm

They do not even listen to the employees. The district manager of Beaumont has allowed the employees to work in a building with broken a/c for over three months now. The only time the a/c worked, was for a few days when the health inspector was stopping by. One day, we had to raise the a/c to 97 degrees just so the a/c would stop blowing hot air. 97 degree temperature and super heated ovens do not mix! Information for my area coach, concept director, director of operations, nor director of human resources is not readily available to the employees unless you get the numbers from the same manager that did not care in the first place. Pizza Hut seems to have no real plan for fixing the a/c anytime soon simply because they are building a new place. However this will not happen for another six months and Pizza Hut shows no interest in making the environment comfortable to work in till the building is completed. Employees are literally getting light headed and start to feel bad because of the heat. I have to bring a rag with me to work so I can wipe away the sweat off my forehead. Working for Pizza Hut has shown me the huge gap in reality between corporate and store employees. Managers have the ability to rent cars on the expensive of the corporation yet the employees who deliver the actual product to the customers have to fend for themselves. Drivers are the ones that destroy our cars and put all the money in the car just so we can continue working. We are expected to be grateful for the opportunity. Then the lower level managers ask absurd request, I have been up to my elbows in dirty dishes and I was yelled at for not answering the phone because I chose not to touch the phone with filthy hands. I have dyslexia and have a hard time reading the specials to customers without messing up or stuttering. One day the phone rang and i answered it. I have HUGE anxiety about answering the phones and i always have. It is almost like a phobia. Anyways, i answered the phone and messed up reading the specials so the district manager wrote me up. I try so hard to work my anxiety and then I get punished for answering the phone. So yeah…… this is all probably USELESS

Reply

Chris lavoie July 16, 2013 at 9:28 pm

Travelling thru Maine, we stop at The Pizza Hut in Houlton Mall location.
The restaurant is in dire need of repairs, it should actually be closed down. The ceiling had water damage, was stained and peeling in multiple location. The tables, chairs, booths and carpets are worn out. I will not even bother to mention the state of the washroom.
I can tell you that this location is a total disgrace to your company name and logo.

I’m just hoping that somebody in management will take the time to investigate this location.

Paul &Chris Lavoie

Reply

Randy Merritt July 8, 2013 at 11:24 pm

I bought your new thin crust pizza yesterday from your Rosemont Location in Frederick. I’m sorry to say the pizza has not improved since I last went to Pizza Hut. There was not enough sauce, not enough cheese, and crust was not crispy like all the thin crust I have ever had.
I tried to give the Rosemont location another try, I think everyone should patronize their local stores, but I don’t feel like I was getting my money’s worth there. Sorry, you have too much competition to skimp on the ingredients. I’ll go elsewhere,

Reply

Mark Harris July 4, 2013 at 5:22 am

Okay I called in to place a order the night shift manager Lesley I was told her name was picked up the phone she said something but I could not here her because of the laughter in the back ground I asked her to repeat her self she said if I could be placed on hold I said yes that’s not a problem. Well Lesley for got to press the hold button or just didn’t care so I sat waiting lessening to the conversation and laughter on the phone which I didn’t mind but what I did mind was the phone being hung up after about three to four minutes on the phone. Okay I said and called back she picked up the phone again and I started to place the order and then things just got quiet and we got disconnect. Okay I said maybe out of the two years I’ve lived here and having version maybe its time to get a new phone or move for better service but I still was not upset so I called back got Lesley again so I told her I was just speaking with her and she started to take my order starting from where we left off so after placing my order she asked for my card number over the phone I gave the phone to my girl friend and she gave her my card number. Lesley said it would take a hour which was odd on a Thursday at now the time was 10:30pm so I would eat at 11:30 I said okay and she hangs up and so we wait with a child waiting also my girl friend asked me around 11:15 to call them I said they will come having faith in pizza hut and Lesley since I have order count less times from them okay so she asked me again at 12:28 to call so I do now this is the part where I got pissed. Guess who picks up the phone again my friend Lesley the night manager what a joke. So I said hi I’m waiting on a order I placed about two HOURS ago she asked me what’s my number I give it to her she asked me what’s my address I give it to her then I started to speak and she cuts my off okay piss lvl 1 at this time but not to where I’m going to come out of my character over a pizza so I let her speak she stop talking and ends her sentence with well we don’t have a order and we are closed and all orders have been delivered …….. so f me is what she is saying at this time piss lvl 2 so I cut her off and say you told me why my order was twenty eight dollars for a 19.99 pizza and soda hoping it would jog her memory she cuts me off again by saying we are closed and we don’t have any more orders okay I lost it I will admit piss lvl went threw the roof on the pizza hut logo she says good night and hangs up witch I could understand so I take it she didn’t see that I live so close to her store I could fart and she would smell it so I drive over there and stand at the door were I see Lesley and a coworker so I call he picks up the phone and she hers my voice and see me standing there. I ask him who is the manager he repeats me so she can here she looks at him laughed and shows me off okay I’m threw the roof on the pizza hut logo. Do not mistake the jokes I’m telling as a understatement on how I was disrespected by the night might manager so I’m talking to guy trying to find out her boss she tells him don’t tell him anything and hang up the phone get off the phone she tells him when that little girl who they made manager seen that he was not getting off the phone with me and that I was going to come back tomorrow to talk to the store manager Jason so I was told his name was she ran away from the window. so here it is 1:30 and we still haven’t ate anything because I have to sit here and tell the story of my night and ordering one simple pizza and the store manager Lesley. if you do order from this pizza hut when ever Lesley fells like its time for her to go home make sure you have gas to drive down there.

Reply

amanda houghton July 3, 2013 at 1:18 pm

I had a very interesting conversation with a manager yesterday. I was explaining a sistation to her and told her that i wanted to fix the issue. I am in customer service and I know at times it can be hard to remain calm and positive with customers. With that being said i knew that with her tone i was not going to be getting far in the conversation. She was very rude and short. I asked if there was a way that she can give me a discount due to the issue she quickly stoped me and said no i then remindered her about the sistuation and the time that i had spent trying to resolve the issue not to mention i had children that came over for my sons birthday party waiting hungry. She seemed very happy when i told her that i just wanted to cancel the order due to her being rude she said ok not a problem as if she was happy with my statement i was not trying to get it free i was only looking for a discount. I was in the middle of asking her for her name she hung up . I then was shocked over the conversation so i called the pizza hut direct and talkes to a very nice rep he tried to fix the situation and confirmed i was a good custmer and showed concern of me remaining to be a customer . I ended up getting 10 dollars off which i was happy about. If i didnt call back i know that this would of been pushed under the rug . I think that if you are a manager you should try your hardiest to please people and not come acroos rude. With all this being said i am sure that i will order from them again just because its easy as a working mom of four kids but i can promise you i will think about using another pizza company before i choose them and its just because of that manager who was rude !

Reply

Rev bob cunnigham June 21, 2013 at 7:32 pm

Was at your dunnellon store with some people in my youth group and as we were turning the corner we saw some employees smoking marjuiana I thought how unprofessional I know it was a big bald guy and a young kid and a girl next time I will call the police our youth group used to go there but no more I promise don’t be surprised if they close you down some of my youth group kids will tell there parents

Reply

Patrick June 13, 2013 at 8:06 pm

Regarding an Employee at the Lindenhurst, NY store by the name of Melissa:

She was not only the most efficient and courteous employee that I ever experienced working there, but she committed one of the most kindest acts of compassion I have ever seen. There was a customer who was obviously a veteran of the WWII Air Force. She helped him through his order and noticed the Air Force insignia on his hat. She then asked him if he was an Air Force veteran, and when he said he was, she offered her hand and thanked him for his service to our country. This touched him and others around him. She should be commended for her kindness and her efficiency at her job.

Reply

Terri Sprinkle June 4, 2013 at 2:26 pm

The advertisement for the 10 dollar box is false advertising. It’s says you can get it anyway you want it. That is not true. I called in an order for the 10 dollar box with thin crust pizza but they said it had to be pan crust. Why advertise anyway you want it if I couldn’t get it anyway I wanted.

Reply

damian villalobos June 3, 2013 at 6:45 pm

I soul like someone to get in touch with me please I work for pizza hut I am a 23 year old and one of my managers never brings a problem to my attention she calls my mother I have been working there for almost five months now its dirty there are roaches and mice the pizza hut I work for is severely understaffed I was hired part time buat am very close to working full time and the adults I work with are more immature than the teenagers I work with im tired of being lied to by one manager and being lied about by the same manager she ia very unprofessional I put my two weeks notice today for those resins but I dont feel that I should have to quit I like my job but I hate the fact that my mom is beimg told that I have an aattitude I have to work mornings and most of the time I have to do prep that rhe people from the night before should have done please someone contact me I need to see if anything can be done before I quit I just hate the fact that I have worked with alchoholics drug addicts and have never had the problems that I’m having right now at a minimum wage job two of my managers call in constantly only one of the three is always there sometimes she even had to work doubles because one or the other manager has called in

Reply

Amy Williams June 1, 2013 at 1:07 am

Wow…you have lost me as a customer for good I ordered two pizzas with one order of wings and one order of quepapas the delivery driver gets to my house and only has the two pizzas comes back 15 minutes later with my wings but brings not my quepapas but cinnamon bread really? Then I call the store to complain on hold for over seven minutes with still no answer so then I called the store again on my husbands phone still on hold on my other phone and finally get a manager on my husbands phone and guess what Christian the store manager did not care either I’m asking him questions and is answering me like yea, yea, yea and you can tell he is not even holding the phone near his ear they honestly do not care I will never order from them again.

Reply

ftank rincon May 31, 2013 at 11:42 pm

I’m very unsattisfied with the pizza hut in junction city KS on 6st we ordered pizza last week it took them 1 1/2 to deliver pizza rolls they tryed to make it up to us and gave us pizza rolls the next day and today I ordered pizza and it was a mestake they gave us the wrong order and to top it all off the management gave me an attitude and call me a lier

Reply

Misty Fiedler May 29, 2013 at 2:58 pm

To whom it may concern,
I recently ordered a pizza from Pizza Hut located on scarsdale, Houston Texas and I was absolutely dissatisfied with the extra charges for parmasean cheese and pepper? are you serious? 89 cents for each? wow when did this begin? I spend money on a large pizza and you woult think it would include the condiments that other resataurants provide free of charge. Its like buying a salad and then have to purchase the ranch. I am not asking a whole months worth either, just 2 packages of each also depending on the size of pizza or order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There are many competitors out there to chose from and yet I pick Pizza Hut but after this small detail, which can be a big deal to some as it is for me you have one less customer!!!!!

Reply

Alexander Dunkes May 26, 2013 at 8:33 pm

I just called a Pizza Hut here in beaumont tx which is 2 miles down the road as beaumont is a small small town they told me that a 3 min drive is out of there area and to call another Pizza Hut 10 min away which doesn’t make sense I am a u.s. retired soldier who while active used to call on base to a Pizza Hut in El Paso 25 min away and would deliver I like to let you know I would no longer do business with your s*** company in beaumont do to your deliver drivers attitude. I hope you happy knowing you lost business do to employee incompetence and service dated 5/26/13

Reply

Bruce November 17, 2013 at 4:02 pm

That is usually because 80% of the customers in Beaumont do not tip. What makes things worse is that the customers that do not tip usually give the biggest problems. They always expect free pizzas or discounts. Even when the drivers arrive super early with the pizza, the customer does not care and will not tip. Drivers refuse going to certain apartment complexes because the customers do not answer their phones for gate codes or directions. These customers make delivering at lot harder. We call multiple times and have to wait for replies which makes us later to our next delivery. While delivery to these apartment complex the drivers get robbed. Yesterday (11/17/2013) a driver in Beaumont was mugged. Our cars get torn up from all the driving. I have blown a head gasket and pizza hut could care less. Now I am driving around in another car, just so i can try to make money to fix it. What makes you think any of the customers care about our problems? Beaumont’s District Manager does not care about the employees. At one of the Pizza Hut facilities, the employees work in the back without air conditioning. The only time the a/c was fixed was when the health inspector was making a “surprised” (informed) visit. As soon as she left the a/c magically broke again. He has allowed the managers to work the employees for only the limited time, so we have no legal breaks. Then when the managers need us for more things, we have to stay later without the possibility of a break simply because they said they needed more help at the time. One day they had to turn up the a/c to 97 degrees just so it would turn off and stop blowing hot air. So everyone was working in 97 degree temperatures with ovens ablazing. My district manager only cares about keeping himself looking good in the eyes of corporate. The managers do not follow policy at all and even write up the employees for not following their commands that are against policy. On a personal note, I agree with you. The driver’s should have not had an attitude. He/she should of been better at his job. Having a horrible attitude at the workplace is not acceptable. Usually those drivers bring back their negativity to the workplace and make my job harder. Just try to remember the drivers are people too and we have a lot on our mind. It is really hard looking into the eyes of a repeat non tipping customer and keep a happy complexion.

Reply

Anissa Robinson May 18, 2013 at 7:04 pm

I normally order a large pizza from pizza hut close to my home and bring to feed 5 elderly veterans. This time I choose to order at the one clue to the VA Hospital store no. 014532 in Salisbury, NC. The driver brought a medium pizza, when asked he said no this is an large. Called the manager and was told they’re out of medium crust so it has to be a large, I expressed that I buy pizza twice a month to feed the same 5 people was its it now it only feed 4, she stated we are out of large boxes so we are fitting large pizzas into medium boxes… Ok, now we are stupid and crazy… A total blow off … Give the medium bank and we will ‘re make you a large…. Does that make any sense, jest admit you messed up. These elderly veterans. receive a small amount living up here confined and choose to spend their money on Pizza from here, which now it’s a rip off… I can’t in all good conscience buy from this location. I will be posting on everywhere on this campus this incident.

Reply

joshua May 13, 2013 at 1:22 pm

Check the sri lankan outlet. They had a mothers day promotion and the outlet was closed saying they cant cater. What a pathetic state. I will publish this story in all news paper and media. Also will take legal action

Reply

whitney April 24, 2013 at 8:46 pm

My husband and I go to the pizza hut in elizabeth city, nc and eat usaully once a week. Lately we call in,ahead of time and order and eat there because it takes so long for them to cook our food. We were very disappointed tonight. We called in and got there, and it took a waitress 10 minutes to even get our drinks! Im in the restaurant business and customers xome first. Then come to find out they bagged our order and had to un wrap and give us half cold food. I hate to complain, our waitress jena(i believe) never ONCE checked on us. There were 4 tables in here, and a table of 5, i know waited at least 40 minutes to even reiceive there food. The only people that actually work and care about there job are the 2 mallen managers and a waitress with curly hair. They are the only reason we come back here. They need help here. I give these 3 people props for trying to bust there butt to meet customers expections. I was just informing you all what is going on at this restaurant.

Reply

Saundra Burleson March 13, 2013 at 10:19 pm

Please have someone from the Pizza Hut Corporate Human Resources Office contact me as soon as possible regarding the harrassment and verbal abuse of my daughter by one of Pizza Hut’s managers in Sylva, NC. I am a former employee of Pizza Hut and was very excited for my daughter to become affilliated with a corporation that I thought would give her a good experience. She needed the money to help her with college expenses and she attends college near that Pizza Hut. Unfortunately, she was treated so poorly by a manager (I have a copy of a text message to my daughter from that manager) I had to advise her to quit. No one wants their son or daughter to be called names at work and/or harrassed by text messages when they decide they can’t take it anymore. I am extremely upset about this situation and would like to speak with someone as soon as possible. I tried to get contact information from the store but was given the run around and have not been able to find owner information on the website. My phone number is: 828-779-0469 and my name is Saundra Burleson. Thank you.

Reply

Rodney A Martin, Sr February 15, 2013 at 10:04 pm

I am wanting to be in touch with someone in the marketing division of Pizza Hut. I have developed a line of Pizza Cake Deserts that are very tasty and are made at a margin that a good profit can be made from this product. I would love to present my idea to a company representative. You can reach me on my cell number 1-615-692-9235 or my home number 1-615-896-8104, thanks, I will also call the company on Monday to see what can be done.

Reply

Carl January 4, 2013 at 9:17 pm

Because of your treatment of the delivery driver in Md. I have bought my last pizza hut pizza. I feel a person has a right to defend his or her self. So don’t look for me in any of your stores.

Reply

R. Lyons December 30, 2012 at 2:19 pm

I am unhappy with your corporate decision to demote the young driver in MD who fought off 5 thugs. I’m sure you will offer dribble about the store being owned by a franchisee, or a weak-kneed “policy” of being weapons-freeor promoting a “safe” environment, but the fact is that by choosing to deliver in that area, YOU are placing YOUR employees in danger, and then refusing them the resources to defend themselves from thugs. I will not patronize any of your restaurants any more.

Reply

Martin Howard December 29, 2012 at 6:05 pm

Have you heard the saying, for evil to succeed, good men should do nothing. A good man has done the right thing and protected himself. Your Company has punished him for doing the right thing. The criminal should be punished not a good employee. Criminals are the reason we must pay more for your product and lock our doors. Why do you punish the good and give the evil the right to attack another good employee!

Reply

Leave a Comment

Want to make sure Pizza Hut sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: