Pizza Hut Corporate Office

Pizza Hut Corporate Office Address

Yum! Brands, Inc.
1441 Gardiner Ln
Louisville, KY 40213

Contact Pizza Hut

Phone Number: (502) 874-8300
Fax Number: (502) 874-8323
Email: Email Pizza Hut


CEO: David C. Novak
CFO: Patrick Grismer
COO: Emil Brolick

Pizza Hut History

Pizza Hut was founded by brothers Dan and Frank Carney in 1958 in Wichita, Kansas.  The brothers borrowed $600 from their mother and opened a small restaurant in downtown Wichita.

In 1959, the first franchise opened in Topeka.

The business grew quickly in the 60s through aggressive marketing.  By 1966, there were 145 franchise locations.

In 1972, Pizza Hut went public and rapid growth continued.  The company merged with Pepsi in 1977 and became a division of the soft drink company.

In 1986, the 5000th franchise was opened.

In 1994, growth finally began to slow.  In 1997, Pepsi packaged all their restaurant holdings which included Pizza Hut, KFC and Taco Bell and spun them off as Yum! Brands.

There are currently over 11,000 Pizza Hut locations operating under Yum! Brands worldwide.  The Pizza Hut corporate office is located in Louisville, Kentucky.

{ 468 comments… read them below or add one }

Kelly November 25, 2015 at 3:04 am

To whom it may concern:

When I walked into the Pizza Hut in Carson City Nevada all the employees including your manager on duty reeked of weed.
I also overheard a conversation between a customer and your manager talking about how the manager owed him a pizza for him giving him drugs.

Not only am I disgusted by this but this was said in front of my children.

I didn’t want to put this on a comment but when I tried to file a report this is what it gave me.


Earl R Cartwright November 22, 2015 at 11:56 pm

Friday, November, 20 2015 we were a pizza from our local pizza hut in Lamoni Iowa and it was terrible it was salty and on the cool side also we were asked her pepperoni which there really wasn’t it also order of which there was not very many but the worst was it was very greasy. We called them and we asked to have our money back and we were told that the owners said that we complain too much and they were tired of giving back our money on fortunately this was the first time we ever asked for her money back we have in the past gotten new pizza but they weren’t much better it is a unfortunate thing that they can not take criticism or respect their product and produce something that was good I have been a pizza hunt customer for a very long time close to 30 years this has been the worst. But in all those times when ever I received a bad pizza the owner or manager had no problem in fixing it one way or another I’ve actually had a couple of hunt give me a new pizza and return my money with there thanks to bringing it to their attention that is the only way they can fix problems and increase their business I do not under stand this owner or its management team. Looking forward to hearing your comment signed Earl R Cartwright thank you


Raul Blanco November 21, 2015 at 1:31 am

To whom it may concern,

I would like to express my disappointment with your Kirkland WA -Totem Lake store.

This store has given us nothing but headaches on every single occasion we call in an order.

First off, we cant get delivery where we live because we are out of the delivery area, so we always have to carry out. When we place an order they usually say 20-30 min for the order to be ready, we show up and NOTHING is ready even though its been past the 30min they’ve asked. Our order is NEVER correct, and with no exageration!

Please address this issue promptly if you want your customers to keep coming around to this store!
Even Costco has better pizza service than you guys.

Unsatisfied customer Raul


Kelly Pettengill November 20, 2015 at 10:29 am

On the evening of November 19 my family and I chose to dine in at one of your stores. There was only one server who basically took our order and then told us we were on our own…if we needed refills, she pointed out the soda fountain…and once she brought our food out, she never returned to our table. We asked that the $43.10 check be split equally between myself and my parents, to be paid with each of our debit cards. My parent’s card was ran for $28.08 and then again for $23.02. This is already nearly $10 more than the original bill. The cashier who came to the register to assist me asked the server (who rang out the ticket) why she didn’t split it evenly and she flat out said “I don’t know how to do that!” We asked that the two above charges be voided and we’d split the bill again (evenly) and pay with the two cards. At this time, I was assured that my card had not been charged at all, only my parent’s card which was reflected on the two receipts they provided. We were told that the transactions could not be voided out or reversed, that we would have to dispute those charges with corporate. Imagine my surprise when I check my account this morning to see that I had ALSO been charged $28.08…with no receipt and reassurance that my card had not been charged!!! This means that Pizza Hut was paid a total of $79.10 for a $43.10 check and VERY poor service!!


Angela November 19, 2015 at 7:17 pm

Pizza Hut on San pedro in san antonio tx never answer phone , pizza and wing are just horrible super greasy & wings are never the right order. With so many bad reports and complaints, I would think pizza Hut would fix the problem get new manager or more experience workers, this isn’t the only location that has these issues.


Shannon November 17, 2015 at 10:31 pm

Okay, so after I got off work tonight, Tom & I go to Pizza Hut to get a pizza, we get home & there’s like no sauce on it. So I call up there to tell them about it & this chick calls me a liar so we take it up there to show them & she says to me with a straight face that she sees sauce. She told us we couldn’t really see it because all the sauce soaked into the crust! How ridiculous!! Just because she didn’t want to admit she was wrong. I told her to pull up our phone # to see how much we spend there & this so-called “manager” still didn’t care. Kept calling us liars so I told her that we no longer wanted another pizza from them, I wanted my money back & she refused & told us we couldn’t come back. We weren’t anyway!!! I will be calling corporate management about this! I took some pictures with the cheese pulled up & I’d appreciate anyone’s opinion. PS- No filters or manipulation.


Carol Hogan November 16, 2015 at 10:56 pm

On November 9 I ordered a build your own pizza. I ordered one side with jalapeños and the other half with banana peppers. When it arrived the entire pizza had jalapeños. I tried to call the store to see if I had made the error or if the pizza was made incorrectly. I called the local number of the store on University Drive in Denton TX. The person that answered said she would have to transfer me directly to the store so they could look at my order. The phone rang about 6 times and I was then disconnected. I called back and got someone else. After telling him why I was calling he too said he would transfer me to the store and again it rang 6 times and I was disconnected. I called back a third time and told the person who answered my frustrations and why I was calling. She said she would put me through to the manager and I was on hold for 15 minutes and no one ever answered. I finally hung up. If I had ordered incorrectly it would have been fine. But I feel that not being able to get anyone on the phone was very poor customer service. It will be a long time before I order from that store again.


Michelle November 13, 2015 at 9:49 pm

I ordered a Large pizza w/ham, mushrooms, onions, green peppers with pan bread as the crust. It was the poorest looking pizza I’ve ever seen. It took a hour for delivery. Top it off the delivery guy was rude. Called the store and complaind about the service I was offered the pizza to be redone and that one sent back, but going to take another hour. I told the manager I would take chances with corporate. It looked like a 2 yr old tried to cut the pizza. I will never order from them again.


Albert Delgado November 6, 2015 at 11:50 pm

I purchased a Pacific gourmet garlic chicken pizza in Antioch California on contra loma blvd. When I got the pizza home it had red sauce tomatoes and artichoke hearts and chicken. This is not what I ordered. When I tried to call the store to complain they phone rang twice then was busy. Very unhappy.


Leisa Adams November 6, 2015 at 2:44 pm

On Nov. 6, I tried to place an order over the phone for a delivery. I was questioned for 25 minutes concerning the address. (Online the address is within the delivery district.) The employees and the manager could not figure out where the School was located! The school is located five minutes for the Pizza Hut and is one block away!! They have delivered to this school before. One hour later, I still have not placed an order. I was told I would be charged a delivery fee for each pizza ordered, even though, it was one order and one delivery!! (I had planned on placing an order for 5 pizzas which would have been 5 delivery fees. One hour later… I still had not placed an order!! They wanted me to pay for the pizza on one card and the delivery fees on another card!! Crazy!!!!


Donna Davis November 6, 2015 at 10:52 am

Ordered pizza on Nov. 4, 2015, online then confirmed via telephone. After waiting an hour, I called to see what the delay was. Was then informed that there was no delivery driver, and wouldn’t be until 6:00 (this was approx. 4:00 when I placed the order).
Spoke with store manager, asked why we weren’t AT LEAST called to let us know! Ridiculous, and very unprofessional.

Ordered from Pizza Hut
617 West 11th St.
Indianapolis, IN 46202


Lev Furmansky November 2, 2015 at 4:05 pm

I am contacting you according the Pizza Hut service here in Israel since I don’t get customer service from Israel pizza hut.
Maybe you are not supporting such inquiries?
I’m just looking for some one who can support.

Best Regards,



Tammie Hilton November 1, 2015 at 5:59 pm

My family loves to go the Pizza Hut in our area on Sundays after church for the buffet. The last few times we have went the service as gotten worse and Quality of pizza has went down!!!! Today when we went to pizza hut the was really busy. The place was full of people. Only one Waitress! We got seated at a table that was not clean. The Waitress was so busy running the register, answering the phone, she had no time for the customers in the restaurant. There was no pizza on the Bar. Pizza was coming out one at a time and people were going crazy over it.. After we got seated at our table the waitress never came back to get our drink or Pizza order. After waiting about 30 mins of no service we got up and left. We went to a different restaurant across the street with better service.. If you are going to offer a pizza buffet on a Sunday…. you need to have more than one waitress and provide pizza on the bar. The Pizza Hut we were at is 1013 W Roosevelt Blvd , Monroe NC their number is 704-289-2588 store # 6557


James Alred November 1, 2015 at 6:04 am

My wife placed an online order at 8:00pm. After paying and got confirmation the delivery time was 4 hours.. It would not be in route until 12:00! My wife called to confirm it was going to take that long and they agreed, so she ask to cancel order. She was put on hold to see if our order was being prepared yet! It was 8:10 by now, so they were going to prepare my order but make me wait 4 hours. This doesn’t make sense. We did get our money back, but disappointed in Lafayette, Tn service. I still gave my order confirmation email and here is my confirmation number. 3151031195924001181007821


Tresa Jellison October 31, 2015 at 6:35 pm

l really hate the pizza hut on 4407 Fuqua st, Houston, TX, 77045. This has to be the worst damn store ever. The managers are lazy and the quality of the pizza is less than piss poor. EVERYTIME I order from them my order is always takes over 2 hours and when the pizza does get to the house it is burned and the pizza is without cheese and is just bread. The drivers are rude pot heads. I wish there was another pizza delivery place in the neighborhood cause I sure would not go back to them. What is the purpose of ordering pizza for delivery if you have to get out and go back up to the damn store and act a damn fool anyway because of the poor quality. I wish I was the manager there I would clean house and improve the quality of everything in that ragedy ass store. As I type this I have been waiting on a manager to call me back for a discount on a pizza that was messed up. Its been 2 1/2 hours now. I hate that damn store it just needs to be closed down.


Tim Berns October 31, 2015 at 12:13 am

I just went to pizza hut in Merced, Ca and I can’t believe the service I got from the manager. He was rude and wouldn’t give me my free cheesy bread that I was to get when I signed up for the hut promotion. What ever happened to customer service? We, the customer, provide your income. Without us you wouldn’t have a job. I get the pizza home and have maybe 15 pieces of pineapple on a large pizza. The worst I have ever had and will never go back. With all the other pizza places you would think you would at least give the customer their monies worth. Very bad.


Vaughan Bassegio October 30, 2015 at 4:33 pm

I am currently working on a project in my Business 475 class and chose to use your company as a business model. I have not been to a Pizza Hut in many years so long ago I remember table service, such things as a greeter, wait staff and even the ability to order beer. What happen to those days? As it maybe hard to change all restaurants at once, I do have ides that may help with much of the negative comments that I have been reading. Quality and freshness sale not gimmicks and bread sticks. Looking forward to a real response and not one that has been computer generated.

Here to help,
V. Bassegio

Thank you


RWGauger October 25, 2015 at 5:53 pm

The last 2 times we have placed an order for delivery our order has arrived LATE and COLD. The delivery person apologizes and gives an excuse about “the other driver made a mistake.” Really?

I complained after the first cold order n got apologizies but after the second cold order wanted to find an email address or way to contact a regional office to add a complaint. But how/where? After years of using Pizza Hut, we are done! Customer Service should be better than this! The message sent is “we don’t care about your experience!


brian October 25, 2015 at 12:10 am

What say you’re open till 12 o’clock at Springhurst location when you really closed at 11:45. why say you’re open till 12 o’clock at springhurst location when you really close at 1145. The Springhurst location in Louisville Kentucky really sucks. I can’t believe you act like you’re open till midnight and then give no service to someone who calls at 11:45 really! Do you really think if the Chinese guy on the phone acts stupid that people will just ignore it.
Freakin pissed Off.


David October 23, 2015 at 11:01 am

Three weeks ago I sent a comment to Pizza Hut about the Cherokee N.C. location and the poor outside lighting this location has. Lights out- poor size lights and one light pole that has two lights on it that is growing up thru a Bradford Pear tree that both are out. Lights on side of building that bulbs need to be replaced, etc… My comment was to have an area Supervisor go by after dark to see for themselves, which obviously hasn’t happened. Lost my business for sure. Thanks- Dark in Cherokee.


Missy October 20, 2015 at 2:52 pm

The Pennington Gap store is absolutely terrible. No decent service I went in nobody was there to seat us we found our own Booth which was dirty I had to wet napkins to wipe it. After waiting 20 minutes the server finally showed up and took our order that I had to repeat three times. Finally after another 30 minutes she brought our food which was totally wrong we we’re so disgusted we we told her but she said it would be another half hour or more and we would have to pay for two more pizzas. So we thought we’d talk to the manager. Never saw our server again had to go refill our own drinks. Got to register and waited ten minutes while the cook looked for the manager to ring us up. We told her about our problems and was told they didn’t do discounts of any kind and we we’re overcharged almost twenty dollars for their mistake. Almost two hours and two totally wrong orders we gave up and have not been to that location since! The store was dirty and not even any soap or toilet paper or towels in restrooms. Very upset!!!


Sue Smith October 20, 2015 at 2:42 am

Your store located in zip code 24277 is horrible!! The store is nasty nobody cleans the manager is rude she gives away tons of food on credit then pockets the cash if people pay it back. She only hires family or friends and throws away the applications people fill out. Her junkie boyfriend hangs out all day with her always in prep area and where money is. Tons of drug activity by her and employees while working. Please do something about this I love pizza hut but won’t go there until this bunch is cleaned up!!!!


harry curt October 19, 2015 at 10:35 pm

To you who have to read this the owner of this store needs to wake up and smell the pizza. Before he’s out of work himself. My wife and I ordered o e of the deals two large pizzas and brownie cookie thing. The pizza was 50 min to get to me the first time. Was not cooked right. We were told to not eat them to send them back with the driver. Then the driver came back two hours later with pizza was now well done and it tasted spoiled and funny. So I had to spend 26.43 for food that was wrong and the worst pizza I have ever had in my life time.
Well I have been to this store many a time and this is the worst were a manager does not take responsibility for new staff in store. Could it be not the staff but the manager or even the grinning or lack of it. Thanks for your time hope you will get back to me


Jen E. Cross November 1, 2015 at 11:34 am

It’s the store franchise management. They have to be similar to the film director of hundreds of employees and the staff of a franchise needs a smart person to direct those in that franchise’s Pizza Hut Locations so that there is a customer quality of routine ingrained in the training of Franchise teams. Some1 determined to implement excellence. I am trying to reach Harry Harnett who owns a franchise in Frederick, Maryland and I’m very determined, I never give up. I was living in northern Canada and when I was pregnant, no USA companies would send me overnight freezer menu items and so, I made it a determination to bug the crap out of the USA companies until they would AGREE with ME and these companies now either have storefronts or ship to Canada: Bath & Body Works, Panera Bread, Gibbles-Martin’s Food, Milky Way candy, Payday candy, Reese’s Nutrageous candy,, Taco Bell selling Gorditas, and prepaid VISA/credit cards as well as any gift cards to be offered in Canadian grocery stores such as Safeway Canada shipping in from Safeway USA items not previously offered. “NO” isn’t in my acceptable vocabulary mindset. I researched and used their own sales charts and projected sales as well as USA population statistics to convince these companies. After 3 years, these companies DID put storefronts, offer franchises to Canadian locations, and they would SHIP to anywhere in Canada. I never give up and I don’t believe anyone who says the words: “Will NEVER happen.” or “Corporate will NEVER agree to that.” or “NO!”. MY successful track record at proving them wrong speaks for themselves because I even skip trace until I find those companies’ manufacturers and you’d be surprised what power manufacturers have over corporations and franchises GLOBALLY.


Hannah October 19, 2015 at 3:13 pm

My pay checks always arrived late!!!!!!! Hours were carried and sometimes they wanted me to clock out early.


LaToya Isom October 13, 2015 at 9:51 pm

I am highly disappointed in your company tonight. I
placed an online order at 6:00pm and received a confirmation of order
email saying my order would be delivered by 7:01pm. I called the
location which is the Goodlettsville, TN location at 7:20pm to see if
my order was in route. I was placed on hold only to be told that they
don’t deliver to my address after dark. So I waited over an hour for
an order that was never prepared. I never received any notice about
not delivering in my area until I called the store. To top it off I
was contacted by the call center in Memphis, TN at 7:40pm to tell me
about the no delivery policy, once I told the rep I had found out the
information and was highly upset she hung up on me. I called back to
speak with a supervisor and he pretty much didn’t say anything but I
could get a $20 credit. This may seem small to your company but my
reason for the order was because my child is sick and I didn’t want to
take him out. I have never been upset with your company until tonight
the whole situation was handled wrong.


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