Pizza Hut Corporate Office

Pizza Hut Corporate Office Address

Yum! Brands, Inc.
1441 Gardiner Ln
Louisville, KY 40213

Contact Pizza Hut

Phone Number: (502) 874-8300
Fax Number: (502) 874-8323
Email: Email Pizza Hut


CEO: David C. Novak
CFO: Patrick Grismer
COO: Emil Brolick

Pizza Hut History

Pizza Hut was founded by brothers Dan and Frank Carney in 1958 in Wichita, Kansas.  The brothers borrowed $600 from their mother and opened a small restaurant in downtown Wichita.

In 1959, the first franchise opened in Topeka.

The business grew quickly in the 60s through aggressive marketing.  By 1966, there were 145 franchise locations.

In 1972, Pizza Hut went public and rapid growth continued.  The company merged with Pepsi in 1977 and became a division of the soft drink company.

In 1986, the 5000th franchise was opened.

In 1994, growth finally began to slow.  In 1997, Pepsi packaged all their restaurant holdings which included Pizza Hut, KFC and Taco Bell and spun them off as Yum! Brands.

There are currently over 11,000 Pizza Hut locations operating under Yum! Brands worldwide.  The Pizza Hut corporate office is located in Louisville, Kentucky.

{ 374 comments… read them below or add one }

Patrick May 21, 2015 at 10:02 am

I’m a customer to the gloversville NY pizza hut. I’ve have been inside to order at the counter where I expirenced the rudest manager I’ve ever meet. Her name was amber. I had ordered cheesesticks and a pepperoni and extra cheese pizza with pretzel crust. When I received my food, there was no sauce for the cheese sticks and no extra cheese and no pretzel flavoring. I pointed it out to her and she gave me an unprofessional attitude which included slamming sauce container on the container and after she remade my order I started walking away and her her talking bad about me!! Is this the way your assistant manager is trained to act! Its not the first time I’ve heard her be rude. She was being very unprofessional toward another manager. I don’t remember his name but he was a tall kid. I’ve dealt with him before and he was very friendly. I was upset to find out he quit because of your assistant managers attitude and can’t blame him for not wanting to work for her. I’ll be sure that I tell all my friends and neighbors to absolutely NOT order ever again from their.


Shalona May 17, 2015 at 11:29 pm

Here in Orlando,Fl..They give you your pizza whole no cutting no nothing..Ordered from 2426 S.Kirkman Rd..i couldnt believe it i thought it was made by lazy individuals and plus the bone out wings I’ve been craving weren’t all on the aluminum paper they had in the box. We eat from there every now and then and by far this is the worst. He offered a 10 DOLLAR credit on my next sorry but that isn’t making a customer happy..


Carol bone May 17, 2015 at 7:23 pm

I’m trying to eat healthier. I like the healthier options but I would like to see a wheat crust option.


Laura May 16, 2015 at 5:36 pm

I can’t believe that there is a new housing area, which includes my house, and I can not get a pizza hut to deliver a pizza. There are two listed for this area but neither deliver. There is allot of money to be made here and pizza hut doesn’t want any of it????? I guess I will have to stay with one of their competitors.


Connie May 14, 2015 at 10:33 pm

Just purchased the worst pizza ever from pizza hut… So disappointed!! I asked for spinach as one of the veggies and instead of putting it on top of the sauce and in between the cheese, like everyone else does, they threw it on top not even cooked!!! I called the Olive St pizza hut in Porterville, CA and they told me that it’s done that way so the spinach won’t get crunchy!!! Unbelievable, if I’d wanted salad I would have asked for it on the side, not on top of my pizza!!! UGH!!!


Nat Singletary May 9, 2015 at 10:45 pm

I received poor service at store# 026378 located at 3504 Hwy 20 SE, Conyers, GA. I ordered a Pepperoni Lovers & Supreme with out green peppers. I got a pepperoni pizza that looked like the orange box pizza pizza store with hardly any pepperoni and a supreme with green peppers. I called in and the night manager offered me $5 after I paid $23 to get what I didn’t order. I asked for the franchise owners information. He said he had no idea who or what their info was. That is why poor service continues to happen – no accountability. I noticed new menu items, but if you don’t fix the service and lack of concern about doing business in excellence, new item won’t change a thing. The blemish created tonight was on Pizza Hut corporately, not the one store. I hope you can address this with the owner and staff and make the changes necessary. Otherwise, you will continue to lose your customers. Bad news always travels at twice the rate, at least, of good news.
Nat Singletary


cynthia belt May 9, 2015 at 4:23 pm

the pizza hut on 63 and south western in Oklahoma City has problems ALL the time. Ever time we think we will give pizza hut another try we are disappointed again. Please let the manager know he looses business to Domino’s pizza on a regular bases.When the employee answers the phone and says it is a two hour delivery time before they say welcome to pizza hut you have a BIG problem. I don’t have a clue how the doors are still open.


Betsy Marshall May 5, 2015 at 7:42 pm

I ordered a pizza today 5/5/15 and spoke with the on duty manager at the baxter st. locaction of athens ga 30605! I ordered a large half & half meatlovers and pepperoni i also asked for mushrooms and peppers to be added, i called my order in at 5:20pm and received my pizza at 6:45pm, it was VERY cold and my order wasnt correct i wanted mushrooms and peppers on my half of the meatlovers only toppings were on the pizza cheese and old flaky mushrooms and peppers but NO MEAT! I spoke with the manager on duty who was VERY RUDE about my order as i was speaking with him trying to tell him that my order was wrong he hung the phone up on me! I called back trying to speak with a manager as i asked for the manager i was hung up on again! This is unacceptable in my term of doing business with this pizza hut! I was very disappointed in the way that manager handled this situation! Please take action with this manager! At this time i will no longer deal with this pizza hut!


anon May 3, 2015 at 3:01 pm

I have always loved pizza hut but when I receive my pizza late 3 times in a row by the same Driver that smells of weed and cigarettes it gets old real quick I am a loyal customer to the pizza hut in leesport Pennsylvania but as of recent this has been the issue the drivers name is Dan and he always smells like pot and cigarettes and I find this highly distasteful and disrespectful as well as i illegal if something is not done I will call the police about it I have seen him hitting a pipe before bringing my pizza as well and this is unexceptable.
Sincerely ur loyal customer


Veronica May 2, 2015 at 12:34 am

I order food and the man came without change so I didn’t get my exact change. If you guys don’t do something about this then you will start losing a lot of customers.


Tasha B. May 2, 2015 at 12:02 am

On tonight May 1,2015 my nephew placed an order online to the coliseum blvd Montgomery, AL pizza hut. We waited and waited for the order to come and it never showed up. So I called customer service which was also very rude especially the supervisor. She tells me they called and spoke with a lady on my nephew phone and she said to cancel it. Which was all a lie. I asked to speak to the site manager. He decided to relay a message through customer service supervisor instead of speaking with me. So we go up to the store way before closing time and they are closed. Long story short I will be calling cooperate Monday


ed falbe May 1, 2015 at 4:51 am

I just wanted to make a statement about 2 pizza Hut locations. I am a manager at a establishment in benton harbor Michigan and regularly order pizza Hut for my self and employees. I have to say every thing is always as ordered and taste great. But I live in Niles Michigan and have ordered twice from that location. And the pizza looks and taste horible. I do not understand how pizza can change from one location to the next but I have to say after giving the Niles Michigan 2 chances I will never order food from that location again and will advise all my friends and neighbors to look els where for pizza. When I want good pizza Hut pizza I will drive 35 min to benton harbor Michigan to pick up pizza instead of the pizza Hut right down the road. I am sorry for making such a negative statement about a place of business. But I gave them 2 chances to deliver what the other store has always given. So thumbs up to the benron harbor Michigan pizza hut. And unfortunately thumbs down to the Niles Michigan store


joann williams April 29, 2015 at 10:44 pm

Me and my family has ordered pizzas off in on the last month and they have messed up on several orders we looked over the first few but this is getting ridiculous they fo r get bread sticks or pop or dipping sauce or it’s half cooked. Yeah they bring it back but the calling in about it is getting old the address is getting1812 se Pennsylvania ave in topeka ks there’s different numbers cause we all take turns ordering but it shows how many times we’ve called in about things they forgot or the order was wrong.I think the family should be entitled to something from all the hassels we have went through in a month’s time the names are sibert.Williams.Johnson I think pizza hut should atlest gave something from all the trouble we’ve had


Tom McEleney April 29, 2015 at 12:15 pm

I am the sponsorship and program director for the Clinton Area Showboat Theatre (CAST) in Clinton, Iowa. The showboat’s website is .CAST is a 501(c) 3 non-profit organization. We would like PIZZA HUT to be a sponsor for the upcoming
2015 summer season. My cell pnone # is 563-249-****. Sponsorships rage from $25.00
up to corporate levels of $1,000.00 to $3,000.00. Each sponsor level has a number of perks that comes back to the sponsor. Thank you for your time and attention. Tom McEleney


Sognia April 22, 2015 at 9:26 pm

Tonight I called in and ordered a large stuffed crust pizza with Canadian bacon, when I opened the box I was very disappointed in what I saw, but I decided to try it anyways. It was the worst pizza I have ever tryed to eat, the dough was old and didn’t rise even had a weird taste to it, there also was no cheese in the crust. So I called them back within 5 mins of the driver leaving to let them know about it. The girl on the other end of the phone was not understanding or helpful at all, in fact was rude and unapologetic, I do work with the public and was not rude or hasty with her at all cuz I do understand what it’s like to deal with unhappy customers. I tryed to get my money back but she said she couldn’t do that at all cuz it’s a long process to do, she said all she could do was offer me a credit and that was it, this isn’t the first problem I’ve had with this pizza Hut, all of the other ones in town are awsome, I would’ve ordered from a different one but I was babysitting my Grandbaby at my daughters house and that is the closet one. I ordered from the one on west 12th Street in sioux falls s.d., I really hope someone looks into this, they way they make their pizzas there cyz the dough was obviously old they should of known that just by looking at it, and also the way they deal with their customers! I will no longer be going to that Pizza Hut, I just hope I’m able to use that credit at a different location.


kayla briggs April 18, 2015 at 6:16 pm

I’ve been to pizza hut 258 times since they had the all you can eat soup salad and bread sticks and we have been able to bring a serving home per person. All of a sudden we had the assistant manager Ashley and we can’t. Well they will lose us as customers. Its all you can eat but yet you can’t take any home. Ya what a crock of shit


Nick April 17, 2015 at 11:39 pm

I order pizza from Pizza Hut @ 8:22pm.The order did not come @9:32pm when I was told we will have the order.Called Pizza Hut @9:45, the person that picked the phone said the order is on the way .My kids waited still the order did not come .I called back again the lady was telling me that they are short handed.9:55pm I asked for the pizzas .it’s still on the way .
To make the story short. my kids has to go to bed without food .4/17/2015.This is very bad.Somthing need to be done with this situation.How can you guys @ Pizza Hut make kids sad by not having their order.I felt so bad for my kids.


Shannon Keller April 16, 2015 at 8:20 pm

This is the most horrible experience I’ve ever had with Pizza Hut. I choose Pizza Hut over any pizza place and I am not satisfied what so ever. I’m thinking about never ordering from them again. I placed my order at 540 and didn’t get it until 6:45. The pizza was cold all the way through….the breadsticks were under cooked and didn’t even look like Pizza Hut bread sticks. We live 2 mins away from Pizza Hut and I am currently sitting in the parking lot trying to get my money back. This is ridiculous. I’ve also been on hold for an hour with corporate (or whoever I was transferred to) no one is answering. By the way..the Pizza Hut I’m talking about is in Pearl,ms. They may need training or more employees. Horrible.


Rebecca April 16, 2015 at 6:14 pm

No greeting when we walked in the door.. Instead we were greeted by “sit where you want.” The restrooms were disgusting.. The place itself was disgusting.. Service was horrible. She didn’t bring us plates, or silverware, or straws. She didn’t ask us how the food was. She didn’t stop by our table but maybe two or three times. We had to go up front to get our box for leftovers and pay our bill. The whole restaurant is poorly ran. And there’s no proper “uniform” system, as for our waitress was wearing a hoodie with a flaming red skull on it. Pizza Hut in Devils lake, ND is a TERRIBLE restaurant!! I would not reccomend ANYONE there and we will NEVER be going back!!


Johan April 15, 2015 at 11:53 pm

Went to the pizza Hut on Steven creek in Cupertino CA. Waited 15 minute’s at the counter to be waited on. Was never waited on I ended up going somewhere else to eat and it was not a pizza hut! There where people working and they knew I was there but I was just ignored. Really hope management gets it together.


D mejia April 15, 2015 at 9:27 pm

I recently went to my local pizza hut in Park City, KS. I was not able to stay and eat because the place was s mess. When i was walking in the front door there was pizza meat i had to walk thru. There was food crumbs all over, on the floor also the seats. I sat down and even the menus had grease and grime. I had to leave and the staff did not seem to care, please get this location cleaned up, thank you


Sandra April 15, 2015 at 9:16 pm

We live in Park City Ks and it seems every time we try to dine in the restraruant it is a disaster. It seems to me like it doesnt even bother the employees there. The booths, floors and even the menus are dirty. The salad bar is never filled and fresh. It really is an unpleasant enviroment. I normally never make complaints, but with the customer atmosphere that disgusting you cant help but wonder how the kitchen looks. Very disappointed that the employees dont take more pride in there work.


Sonnie April 14, 2015 at 9:51 pm

Went to order 2 large pizzas from Pizza Hut tonight and they wanted to charge us $29.00 we told them no we weren’t paying that much they said if we took their disgusting garlic breadsticks they would lower to $21.00. We have pizza once a month and those garlic breadsticks are just so disgusting. We have to take something to get a lower price where’s that marketing and where’s that thinking of the customer I just can’t believe it Papa Johns here we come


AnDrena Walker April 14, 2015 at 6:04 am

My name is An’Drena Walker…….I just quit Pizza Hut in Rock Hill, SC on N. Cherry rd. I have tried to contact corporate, but the office is not open…………..I have enough proof to file a law suit on Pizza Hut as a corporation for hiring a convicted drug felon………..I was not going to apply for unemployment, but after an employee advised my roommate that my GM Mr. Steven Moore basically had a meeting with some hit men at Pizza Hut and revealed my personal information to these people. I went to talk to the manager on duty and the GM was there and my anger took over. I just wanted to see his face to see if he can look at me and tell me that it all was I lie. Instead he called the cops and it was the stupidest thing to do. I have video and text messages and I need for Steven Moore and Sadie Silvers to be terminated immediately. my phone number is 8033701160……someone needs to call me asap. Thanks for your time.


Jonathan Smith May 19, 2015 at 11:35 pm

I have never been so Disrespected in my Life Moorhead,mn 56560 Order about Twice A Week,Some one was New at A Call center left me on hold a little long screwed up my payment got three different totals, didn’t process my debit card right confusion when I called too try and see if things could be fixed,The Manager or Associate Start being judgemental an Rude Accusing me of Foul Play,They wanted to Run my card again an again I felt Sorry For the Driver No Tip and Undelivered Product,Favorite pizza sense A Kid,Just have to find Other alternatives before it was over Me And The Manger were throwing Around the F Word Over the Phone.


Mary Self April 11, 2015 at 10:03 pm

My girl friend an I went to Pizza Hut in Coolidge AZ. I know this is a small town but you need a Manager in that place. There manager ( who is buddy, buddy with all who works there) was out because she just had a baby. There was a young man that our waitress said what the manager for now sat on the counter by the where walk in orders are taken talking to the girls that worked there. This was 5:30 pm on Sat. April 11 an there was not many people in there at this time. Where we sat I could see there back door. In walked one of there drivers an she DID NOT wash her hands or even put on gloves. She walked to the oven an took out 2 pizzas an one order of cheesy bread. Cut the pizzas an boxed them an put the cheesy bread in a bag. That is NOT her job. But the so called manager just stood there talking to her while she did it. Hooooo an this so called manager was one of the cooks also. Now to our food. I ordered the nacho cheese fries an they where good. But my girl friend ordered a sub an fries. Her fried where cold an the sandwich had dressing on it that she ask NOT to have. It took a good while to get it remade. The waitresses have there cell phones on them an talk when they ring. Most of them had dyed there hair very bright red because there real manager has hers dyed the same way. I understand Good help is hard to find, but there is no reason for this Pizza Hut to be a Zoo. Please Please someone look into this. An Im not sure but I think when they had there shift change there was food going out the back door. That is loss of money for you. Please someone check into this. I really like the food if it made right. This was NOT a good Experience at all. It will be a while before be return to Pizza Hut. Thank you for your time.


Teresa C April 10, 2015 at 3:52 pm

Horrible experience with the Summerwood location in Houston Texas today. Order online… Called at the hour and 10 minute mark to find out why pizza had not yet been delivered. I was told they contacted the location and the manager would contact me. Never got a call…. Finally get my pizza delivered an hour and 25 minutes later and he did not have my entire order and the order was wrong! Contacted them # again told the same thing and that my credit was taken care of but that the manager would call me… (Yea right) another 15 min. I call again I am told to hold and they would call the store.::: and now the manager is talking to me connected by the supervisor Jessica. He is riude and says I called you and you did not answer but I did not leave a message… (really???). I think not. He offers me a credit I told him I did no want a credit for my next visit because there will NEVER be another visit! He finally agrees to return my $ but never offers to correct my order! Perhaps a customer service class would do him some good. Pizza Hut has lost another customer for life!


Shenay April 10, 2015 at 4:08 am

Hi i was at your location in canton Michigan and when i was in your parking lot Derek Sweet walked up and said hi im derek but my friends call me sweet. Then he slapped me on the butt and said i love that black girl booty. I said im gonna tell your manager and he said bitch i am the manager and the cameras can’t see us. Then i hurried and left. I thought about sueing but knew i couldn’t prove it because of what he said. Then i found this comment thing. I am really embarrassed and i dont really want money i just want this to never happen to me or anyone else again. Im never going to a pizza hut again and telling everyone i know not to go there. It was my favorite place but now i cant go. Please get that creepy boy out of there. Hes just a terrible person.


Nora aparicio April 9, 2015 at 5:47 pm

I had worst experience with the pizza hut in South McColl, McAllen, Texas.. The manager is not polite and sarcastic when i called to complain that my pizza is burned.. Another xperience was , i place my order at 12:36 pm and it arrived at 2:19 pm.. I called them twice making follow up.. The person who answered the call is again not polite..


gloria allen April 8, 2015 at 7:17 pm

stopped by today about 10 minutes before buffet ended,was asked if we were here for the buffet,told just seat and help was filthy had maybe 3 clean tables. Croutons and food in the floor around salad bar,had a whopping 4 customers at 2 tables.we waited 20 minutes ,they put 0 food out. only food on buffet had been sitting out for quite some time 3 partial pizzas total,asked if they were planning to put out food,said nope buffet is over and we stopped putting out i asked if there were any cleaner pizza huts in the area since we just moved to the area,answer was no abriendo ave store is even dirtier according to our waitress.needless to say we will not be back and our looking for a clean place to grab some pizza in the pueblo area


Tammy April 3, 2015 at 11:51 am

I was at Pizza Hut on Poplar street (Crafton/greentree) area last night when a manager and a young multi colored haired employee got into an argument. All you could hear was the kid cursing at the manager about his pregnant girlfriend (whom work there together I guess) not feeling well. Both were very unprofessional and the language was unbelievable! I hope this is not the people you choose to represent your business! And why would you have a couple working together, isn’t that asking for complications?? I hope that the corporate managers sees this and sees how this store is ran! Unfortunately this isn’t the first issue with this particular restaurant that I have seen!
Concerned Customer
Pittsburgh, Pa.


Michele April 1, 2015 at 10:30 am

I’m not sure if anyone from corporate will see this and from the thread of comments I am not alone in my disappointing service I received from your business. I received a pizza that was not what we ordered so I called and spoke with a gentleman who said we would have a credit to use in the future. I called your store located in Saint Charles, MO, the Harvester location and spoke with the manager/owner named Paula. She informed me that my credit had fallen off the system and she was sorry. I was not told that you only had 30 days to use a credit and she said it is company policy that we tell our customers just that. (does it make any sense that I would let a pizza that was my compensation for an incorrect one just expire? I have three teenagers, they eat pizza, a lot of pizza). When I told her I felt like I was mislead about being compensated she HUNG UP ON ME, then would not answer my calls until I called from another number. You know social media can be the death of your business, you know customers talk, you know we will share our awful experiences. Let’s say I have 500 friends on Facebook, and I post about this horrific experience, and my friends share my experience, then some of their friends share it, you see the snowball effect I am getting at. How do you resolve these issues? I was in hospitality and believe as a business, customers have a choice and that when they visit my establishment I go above and beyond to make their experience one they’ll never forget. This particular Pizza Hut is on a service road with Imo’s, Papa John’s and Dominos. While I know your establishment has been there for over 20 years, it doesn’t do the amount of business it used to. I wonder why that is and I’m sure if you look at your revenue reports you would come to the same conclusion. It appears this store has its own philosophy; I’m the owner, I run the store, I can treat customers however I see fit, they’re not worth keeping, we can mess up a pizza and not compensate for it. I work hard for my money, it is my choice to support your business, or I should say I did. My last piece of wisdom for whomever may read this is this; GET BACK TO THE BASICS. YOU WANT TO STAND OUT, FOCUS ON CUSTOMER SERVICE.


christine ostendorf March 30, 2015 at 8:48 pm

We keep trying pizza hut and keep getting disappointed. I love the stuffed crust pizza, always have and when I want to endulge, I go to this pizza. First we tried the new menu options and got the wrong order. No flavored crust, wrong toppings. The 2nd time, the pizza was cold and missing ingredients. Finally, tonight, the pizza had the right ingredients but the spinach was thrown on top like an afterthought of a screw up. The dough was still raw and the whole thing was just unappetizing. Really disappointed with the lack of quality. I’m done giving your company chances.


Lateasia March 29, 2015 at 10:52 pm

I am very sadden at the lack of customer service and appreciation your local pizza hut showed me and my family in lithonia, ga… We order at 7:45….now over 2 hours later no meal….

Now 10:24pm our order comes cold…under cooked for $44.00. This is ridiculous… Over a two hour wait, for this kids in bed… Me, my family and friends that were waiting on this order.

Will never order again. I will like to speak to someone and request a full refund.. .The customer service at this locations is terrible! If the deliver time is more the 45 mins call…we should not have to reach to you and be told its on the way…when were are literally down the street….
YOUR ORDER -A026408X82T1848
Placed on March 29 at 7:48 PM1 Large Bacon Cheese Stuffed CrustWhole Ingredients:Classic Marinara Sauce1 Medium Thin ‘N Crispy ®Specialty Pizza: Veggie Lover’s®Whole Ingredients:Classic Marinara Sauce, Green Peppers, Mushrooms, Onions, Black Olives, Diced Tomatoes1 8 Piece – Honey Sriracha – Traditional Bone-In1 The Ultimate HERSHEY’S® Chocolate Chip CookieSpecial instructions: Wings well doneOrder Total: $44.99
The crust was bacon..wings cold…had to reheat..for that I would have made a frozen pizza I have in my freezer… Call to speak with a manger they hang up…terribly service I want my money back no credit.


Cesar Lopez March 29, 2015 at 9:17 pm

My wife ordered a large pizza at store # 011694 when Gabriel asked her what cross she said stuffed cheese. When we received the pizzashe found out it was regular cross and not the one she ordered. She called the store no 011694 to tell them they had made the pizza wrong. Gabriel answered to her and with really attitude he told her that she had ordered that and he was not going to send her another pizza or refund her money. She clearly asked for stuffed cheese and you can check the recorded call. When I asked him for the manager he said he is the manager. I called the complaint line and they told me that is going to take from 3-5 business days. This is really ridiculous I had a different image of pizza hut but I see why other pizzerias are taking over. Poor customer service and poor manager ethics. I would never buy pizza at Pizza Hut.


Michelle March 28, 2015 at 9:35 pm

Very disappointed with my delivery time. I ordered my pizza prior to 8pm estimated delivery time was 9:05pm. I called pizza hut twice and not to mention the 2nd person I spoke with was very rude!! I ended up getting my order 30 minutes late and by that time I was ready for bed. Very poor service to sum it up my pizza was cold.


David E. Sowards March 28, 2015 at 4:44 pm

Today (3/28/2015) @ approximately 1:45 pm we had lunch at your chain located at 323 E. Main Street Milton, Wv 25541. I have to admit this first though. Pizza Hut was, without a doubt, once the best pizza around. I grew up in the 80s and when my dad said we were going to pizza hut, it was the best night ever ! The food tasted great, the atmosphere was pleasant and the service was awesome. I am not sure what has happened over the years, but all of these are currently lacking in your establishment. Today, after visiting the Milton flea market, we decided to stop by and grab some lunch before heading back home. At first we weren’t even sure the place was open due to the lack of cars in the parking lot. After seating ourselves, we proceeded to work our way through your more than ever complicated menu. We were eventually greeted by our server “Jeremy”. A very nice young man, but has no business being a server. He spent more time in the back helping the manager than he did with the 10 customers in the lobby. I would assume it was because they were the only two on the premises. I settled on some wings, what a disappointing choice that was. $7 for 8 of the tiniest wings I ever laid eyes on is no deal at all. I had to go to the counter to ask for silverware, which apparently is now replaced with “plastic forks”. After our pizzas arrived, we were given the following statement…..”Sorry, but I cannot find a spatula in the entire place”. Now, one of my best memories of your store was that hot pizza hitting the table and the waitress/waiter serving that first piece on your plate…..with a spatula ! I guess I should tell you that my wife doesn’t really like pizza of any kind, but she does love your sandwiches. Needless to say, we could not find them on the menu. I should also mention that we love the parmesan cheese to sprinkle on our pizza. Well now, here is another problem… cheese ? I went from table to table and every single one of them had little to none in them. I was advised by the staff, and by staff I mean Jeremy, that second shift didn’t do their job. By now, all four of us was wondering why we even bothered to stop here. We continued to fight our way through this “not so pleasant” experience when my son asked….” Where is our chocolate chip cookie” ? I once again had to approach the counter only to be told…”Oops,I forgot to put that in the oven”. We weren’t really in a hurry, so we decided to wait for it since the kids really was looking forward to it. It did eventually come and we were ready to check out. Once again….I had to go to the counter to get my bill. I wasn’t , nor do I ever, expect a discount but under this unpleasant experience thought I might actually be given something. No surprise here though….none. I have the upmost respect for those that work in this field, it is demanding, hours are irregular and you live and die by the customers generosity. This is the first time since I can remember that I left nothing in the tip column. I am not sure what I expect to gain by writing this letter other than to bring awareness to a problem that apparently you are unaware of. I hope these issues get addressed in a positive manner that can maybe some day bring back the once pleasant experience I had as a child.


sherry seisee March 27, 2015 at 2:00 pm

My name is sherry im writting to say what a bad experience i had at a buffalo pizza hut its on french Rd. The food was terrible our bread sticks were cold and they poured butter all over them and when we said something the waitress had attitude the salad bar looked like its been sitting for days and our pizza was dry. I’ve been going to pizza hut there for a long time but when i have a bill of over 100.00 i will never go back there again.


Jennifer Lloyd March 26, 2015 at 1:45 pm

I had the worst experience ordering my pizza. I places an Internet order at 1146 am at 1310 the driver contacted me stating he was lost. At 1330 he was still no where to be found. I called the main store twice and finally just canceled my order at 1340. I will never order from this store again. My original order number was A012347x82t1048 1148 am March 36, 2015


Jeweli Billingsley March 23, 2015 at 8:25 pm

Seems as thpugh every time I order from pizza hut I just get even more disappointed every time. This time I was told my pizza would be here in 45 minutes it is now going on an hour and a half. I call and they tell me it hasn’t even left the store yet. Simply rediculous. Will not be ordering ever again ill continue to go to papa johns and cassanos from now.


Jacky Ballard March 23, 2015 at 4:50 pm

What a disgrace of a place and no wonder Pizza Hut has over 1300 reviews and has a 1.5 service rating. On September 21, 2014 we went in the Pizza Hut in Benson, North Carolina at around 1:30. It was my daughter who is a RN, myself who is a retired Sergeant First Class, and my wife who is disabled and our service dog Max which was in his carrier. We were the only patrons in the place. We ordered our drinks and when the waitress returned she said the manager wanted us to leave since we had our service dog. I went to the manager, along with my daughter, and showed Max’s papers and she still insisted we leave so we did. So we filed a complaint. Now today, 23 Mar 15, I received a letter from Pizza Hut’s lawyer stating that we were not asked to leave nor were we denied service which is a bold face lie. This is Pizza Huts way of getting out of a wrong deed. You treat the veterans and the disabled like CRAP. Pizza Hut you are a disgrace.


Michael E Brown March 23, 2015 at 2:16 pm

I am writing about one of your locations in the country of Panama – I tried to contact them through their form on their website, and it would not send. I tried through one of the main US website contact forms, but it requires a US location to send.

I am very disappointed that PizzaHut does not seem to enforce quality in their out-of-the-US locations. My wife and I visited Pizza Hut in David, Chiriqui on 18 March 2015 (We live here in Panama). We each had a Personal pan pizza and a drink. My Hawaiian pizza was not the quality I expect from Pizza Hut. There was very little sauce, and only ONE piece of pineapple on each of the 4 slices. And, there was very little meat, only a little slice on 3 of the pieces, one did not have meat at all. I am very disappointed that PizzaHut’s quality in Panama is not good. I do not feel that I received a quality pizza for the price I paid. 4 pieces of pineapple and 3 little pieces of meat is unacceptable. And the inability to contact your offices online is even more unacceptable!


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