Motel 6 Corporate Office

Motel 6 Corporate Office Address

Motel 6
4001 International Pkwy
Carrollton, TX 75007

Contact Motel 6

Phone Number: (972) 360-9000
Fax Number: (972) 360-5821
Website: http://www.motel6.com/
Email: Email Motel 6

Executives

CEO: Jim Amorosia
CFO: Lance Miceli
COO: Alan Rabinowitz

Motel 6 History

Motel 6 was founded by William Becker and Paul Greene in Santa Barbara, California in 1962.

The partners wanted to build motels with bargain rates and decided on the rate of $6 per night; a rate which would cover building costs, land leases, and janitorial supplies. This $6 rate is the reason for the name “Motel 6.”

To cut costs the brand offered coin-operated black and white television sets instead of the free color televisions offered at more upscale hotels. Motel 6 also had no on-site dining, a model that continues today.

Throughout the 1960′s the Motel 6 model became more popular and the company began to to take a small market share away from bigger chains.

By 1980 Motel 6 had 300 locations.

Kohlberg Kravis Roberts bought Motel 6 in 1985 and began to move it away from the no-frills approach.

French-based Accor bought the company in 1990 and began franchising in 1994 in order to expand more quickly

In 2000, Motel 6 expanded internationally for the first time with a location in Ontario, Canada.

The Blackstone Group bought the motel chain in 2012 for $1.9 billion.

Today Motel 6 has more than 1,000 locations in the United States and Canada. Motel 6 also operates extended-stay hotel chain Studio 6, which has about 60 locations.

{ 86 comments… read them below or add one }

cas thommen April 26, 2015 at 2:03 pm

we got extremely lost and were maximum frustrated and stressed in the tri-cities area of wa.state….after 2 hrs. of going in the circle from pasco-richland-Kennewick
trying to go through on down to oregon, we stopped at motel 6 in richland. the clerk was very busy helping a couple of guests and we lamented out loud that she wasn’t going 2 b able 2 help us either (we’d asked , 2 no avail, at 2 other spots for maps…we sell maps, but we’re out and directions that put on the wrong route…)…
suddenly, the manager who was just ready to get off shift popped out and asked if he could help! he tried 2 give us directions, but it was so complicated 2 us that he grabbed his stuff, hoped into his bright silver Chrysler 200 (pictured in front of the motel on the i page) and drove us 2 the place we needed 2 b to continue our trip!!!
we want 2 b sure that u acknowledge mr. M (Mendosa…?) he was God’s angel 4 us thurs. apr. 16, 2015. u r blessed 2 have an employee such as him! !-)

Reply

Nathan Ware April 25, 2015 at 10:28 pm

I recently stayed two day’s n two night’s in a motel 6 in Dillon MT and it was the worst experience i have ever had. They locked us out of our room,no hairdryer for my wife to dry her hair with even though they have it in their pamplet free for customers to use,no coffee pot n no coffee or breakfast in the lobby,no shampoos or losions. very rude n only interested in the money instead of satisfying the customer . Very disappointed n will never stay there again!!!!!!!

Reply

Nathan Ware April 25, 2015 at 11:32 pm

Never stay again n will never recomend.

Reply

Elia Jimenez April 22, 2015 at 7:26 pm

NEVER RESERVE A ROOM, EVER! We were treated with the worst service ever in my life! This is what we got for reserving in advance. We arrived about 9 pm to the worst room left available. We even called earlier to tell them that we would be arriving late. We RESERVED a non-smoking room, but none were left for us when we arrived. I asked David at the Motel 6 in Carpinteria, CA why he would give away the last non-smoking room that we had RESERVED to someone that had just walked in off the street. His reply was, “well, this family didn’t think it was safe to have their kids smell smoke all night.” The people that Motel 6 hires, honestly! This moron then proceeds to tell me that the Motel 6 policy is that they can’t hold rooms. I get that I can’t hold an upstairs room, but surely this can’t be policy that you have to give up your non-smoking room! He then hands me some room deodorizer and tell me that this should work. I told him to forget this whole thing, that I would rather just drive the 3 hours back home. But guess what?! I couldn’t do that because he already charged my credit card in advance!!!! This is what you get when you reserve a room in advance, a freaking headache and no way to back out. Finally, after arguing for 45 minutes the girl working with him chimes in, after butting in previously and backing up the Motel 6 policy of not holding rooms, and admits that she is in fact holding a room for someone and that we could just have that one. Really!? I get that Motel 6 isn’t hiring people with college degrees, but aren’t there certain characteristics they look for in future employees?! There are plenty of smart people who have lost jobs in this economy to choose from. These people are the face of Motel 6! I will call tomorrow since this is after hours, provided that I can even talk with someone, and request a refund. I will also suggest that the money come out of David’s paycheck. Stupidity requires consequences. I shouldn’t have to pay for someone else’s incompetence. Maybe he will learn something this way. But probably not.

Reply

R Yates April 21, 2015 at 3:20 pm

I stayed at the motel6 in Dale Indiana for 8 weeks while working in the area and enjoy my stay there very much. Al and Tara the new management do an excellent job and are very kind and hospitable . They worked with me for the best room rate possible . There staff were professional and house keeping was excellent . Bed lenins were always clean and fresh. Dale is a very nice town and the motel is located in a nice quit area. Dale has all you need and there are some bigger towns nearby. If I go back I would stay there again.

Reply

DD April 19, 2015 at 9:04 pm

They are based out of Carrollton, Tx. What a shame to have a Texas company be so awful.

I have been at the Motel 6 in Albuquerque for a week. My vehicle broke down, and we had to have the motor repaired.

I asked if they had refrigerators in the room when I called to get the room, but of course my room didn’t have one, I wasn’t offered one, and it would have been a mess to redo everything.

They do not have included, basic, wi-fi so I had to pay extra for it every night. For what I paid extra I could have stayed in a MUCH nicer Motel.

Every single morning they turned off my key and I had to go have it reset. I paid for a week, and they didn’t clean my room because that is part of the “deal”, but they sure didn’t mind shutting off my key. It wasn’t even at check out time, it was by 6 am every morning.

I have had to beg for towels from the day I checked in until today. Most days I have been ignored. Only one day the housekeeper did bring me 1 towel. The front desk clerk offered me a hand towel and wash cloth the night I checked in, and told me I had to wait until they were done doing laundry. I guess it took over 24 hours to get the laundry done. After several days of groveling for clean towels and wash cloths I just washed the ones I had in their over priced laundry mat.

The customer service is poor. Their staff for the most part were snide and uncaring. They are obviously accustomed to getting complaints and are very well trained at ignoring those complaints. Twice when I was in the office paying for my Wi-Fi daily, or getting my key reset the staff were discussing a customer complaint with each other with the carelessness I would expect from them. They never stopped when I walked in, and it was obvious customer satisfaction was not in their vocabulary.

NOTHING is included, so if you are stranded and need some comforts of home you will not find it here. No coffee in the room, no shampoo, no anything…. Oh, but we did have ants in the room, and lots of filth. My daughter was wearing white socks when we got there. She took off her shoes, and our BRAND new, supposedly clean room (laminate flooring), turned her socks black within an hour. Mold in the shower! GROSS.

I was very nice to everyone I dealt with because I knew that I was at their mercy until my auto repair had been completed. Our repair bill alone was over $3000.00, we did not have the money for a rental car, and we had already paid for our room, and the mechanic had dropped us off here, so we were stuck! But, motel 6 has lost a customer for life.

More than anything, I have to believe this is just how Motel 6 operates. I guess if you need a room for a few hours to get sleep it would be fine, but I would find somewhere else if you need to be stuck somewhere for an extended period of time. To be honest, the only way I would recommend using Motel 6 is if you have absolutely no other options. Even a one or two day stay would be more than I would want to spend in this Motel chain again. Funny they are in the hospitality business. This motel was the most inhospitable place I have been in a long time. If I could have just stayed in my room and been able to forget the horrible customer service it would have been bad enough. But, every single day I had to go to the front office and deal with my key, the wi-fi and towels. And every single day I got the same snotty, horrible service. Talk about adding salt to a wound.

After reading all of the horrible reviews online about motel 6 I cannot understand how they stay in business. I hope they go under. They don’t deserve to be in business.

Reply

Christian Harding April 18, 2015 at 1:04 pm

I will never work NOR stay at Motel 6 again. I worked for Motel 6 in Baytown, Texas off of I-10 and had a FAMILY Emergency with my kids and had too leave. Before I left I dropped the money in a safe, locked the register and called the MANAGER 6 times before I left. I HAD TOO LEAVE. Went to get my check a week later for 29 Hours and she told me she wasn’t going to give me my check. I have now went to the BBB and Labor Board to get my money. Sandra the Manager is a ***** and deserves to be punished.

Reply

Jack Langiano April 15, 2015 at 7:17 pm

I just read that Motel 6 has made a corporate decision to turn over guest folio information to local authorities to check for active warrants. This is a blatant misuse of guest information and privacy. A media blitz will be started exposing this practice within 5 days via social media and commercial outlets to expose this activity and to ensure that your use of guest information is told to everyone possible. All national, regional, and local copblock affiliates are on notice and prepared to fight this abuse. Any information you can provide to counter what may be misinformation is requested prior to the blitz as we want to be fair in reporting this information. Please respond at your earliest convenience.

Respectfully,
Jack Langiano,
Central Illinois Cop Watch

Reply

tenora williams April 15, 2015 at 5:20 pm

I use to work at the lawton motel 6 property and the manager (Matt wade) HORRIBLE he stayed in the pool house and NEVER came to work unless to check his mail for his video games and to go to the bank and he use to steal all the time i tried to warn everybody but ended up taking it to corporate right after i decided to quit a week later he stole 10,000 and took off to oklahoma city FIGURES ! P.s- why pay $12 for a duplicate of my w2 when i didnt receive the first one even after an address change. horrible company !

Reply

Craig Bowers April 15, 2015 at 4:57 pm

Stayed at Motel 6 in Oak Creek Wisconsin. My worst experience in traveling for business in 40 years. Room maid stole $ 250 in electronics from my room and tried to steal my $1000 laptop. Had to call the cops twice. NEVER STAY AT A MOTEL 6. They will steal you blind and couldn’t care less. Wrote to customer care and got their form letter. Prostitutes in the rooms keep you up all night and you wake to drug deals in the parking lot in the morning. I can now say I have been to hell, or at least I could see it from here.

Reply

Kerry S. Carpenter April 14, 2015 at 2:16 pm

To whom it may concern,
I am writing with a bit of hesitation as I rarely complain about little things. All the little things during my stay added up to one big problem. I have grown up staying Motel 6 across the country. Please understand I am not trying to create a problem but as a corporation that carries the Motel 6 name, I feel like you should know the following points. I apologize that this is so long, but I also want to be specific.

1) ROOM ISSUES: I checked in early evening but did not go to room or put luggage in room. I am a long-haul truck driver and I had a trailer to drop off. I got back to Motel 6 around 1 a.m. and started having problems with room BUT THERE WAS NO PHONE IN MY ROOM . My cell service didn’t work there and I had no way to get ahold of front desk.
My room had no shampoo, no soap, and one towel. The TV didn’t work. No coffee maker, ice bucket, etc. Essentially the room had a bed with questionable sheets, no normal stuff, and no way to call to ask. After driving 18 hours and getting no one in front office to answer the door, I just gave up and tried to sleep.

2) MANAGER ISSUES: Following morning, bright and early I went to front desk and talked to your manager. I understand the Motel 6 is under new management. It does not excuse the service that manager provided. She told me, “well you slept in the bed so you stayed here”. When I told her of my complaints, she said there was nothing she could do for me. She also said I should have called to request shampoo and soap, at which time I reminded her I couldn’t call because there was no phone. I will say at this point, I was quite irritated. Her response to me was “you are being aggressive”. Now I ask you, as a business, when a customer asks why certain basic motel things are not provided and a manager says “too bad, you slept in the bed”, what was I supposed to think?
My girlfriend went in after I left the lobby a few minutes later and tried to talk to the manager about at least reducing the price and she got the same but ruder response from this manager. There was blood on the door handle, an incompetent manager (under new management does not mean deny customer service), and I am quite frustrated. I listened to my girlfriend tell the manager that she did not want to cause trouble with her job at all and she specifically asked the manager to try to work with her. The response was, “I don’t have to do that”. My girlfriend then asked if she could use the office phone since we had no phone. She called your corporate office number in front of manager and desk girl…..they knew she was calling and the manager sat back and laughed behind the counter. Her tone of voice was absolutely beyond rude. I was surprised at her complete lack of care about the customers. Obviously, she doesn’t value word of mouth about the motel or about what the customer needs (soap is pretty darn basic!).

Overall, outside of the reimbursement, I think you should know who is managing this location and really look at their customer service skills. If we’d have had a hidden camera, she’d have been fired on the spot.

I hope this helps with why I had to ask for assistance. I will continue to stay at Motel 6 across the country but never again at this one until it really is “under new management”.

Thank you for your time and consideration.
Kerry S. Carpenter

Reply

robin land April 13, 2015 at 4:09 pm

I’ll never stay again..we stayed in the one in vancouver washington on chkalov dr. No screen on window,tv didn’t work, found bugs in bathtub, the ice bucket was dirty like it was reused, the beds were horrible..never again will we stay in a motel 6

Reply

tracy welchphillips April 13, 2015 at 11:04 am

So very disappointed with out stay we were in Cocoa Beach Fl and decided to stay at the motel6 because we needed 3rooms at a great rate wr had 12 people with us on tgis trip one of which is handicap in a wheelchair and very allergic to dust and germs.. Myself for the most part is who had the biggest complaint they got us in a room quickly though it was discusting and dirty ledges, tv,vounters,floor,bathroom, all dirty and not washed down i have pictures to prove all of this as well, so i went to ask for clean sheets and bedding mainly becayse there was so much hair embedded in these sheets it was insane,(i have a hair issue very badly) once that happen i started to inspect every inch of this room find Oki ng hair and period blood on the sheets, i was furious at this point it was getting late and i was ready to put my kids to bed,
They stated there was no clean linens left right now it would be awhile, about a hour or so later they bring sheets and say we have no blankets but heres sheets to change your bed i said im not making my own bed i paid to sleep here, shes gonna say well beds are not my job my eyes are bad, i got upset and she said just pull off old blankets and sheets and put them on the floor i again got upset and said these are dirty blankets and sheets and i will not be the one to change them, she got a attitude with me at that moment and i walked out, it then took 4 sets of sheets to find ones without hair so my husband pulled hair off the next set but i refused to sleep in the dirty room and slept in the car for the night, the next day after talking to the manager who was a rotten woman without a heart Sandi Schmitt was her name, my husband said he wanted the room thoroughly cleaned by a head housekeeper.. they did compensate us for the day before which we were greatful for but not why we were there we wanted clean room because once i complined we discovered that the other 2 rooms beds had hair in them as well they were not as mad as me but just got clean sheets and went on with the night… The next day we were at the pool and the housekeeper called me over to ask could we not go in the room for awhile while she cleaned it the right way, i feel she was being a smart ass, because after 2 hours and me asking her was she done with the room she said yes im done with it just need your blankets. So then i said to her then why is the room still dirty and why did the head housekeeper ask what i wanted done, i told her but that stuff isnt done at all? She got a weird look on her face and i proceeded to ask her would you sleep in a bed with someones hair in it? She saud no! Then i said would you pay $100 a night for a dirty in unsanitary room? She said no again! Then i said then why should i? After that i was talking to my sister who is a best western housekeeper and said this is unexceptable and unprofessional and the manager said to me do you have a problem? At this point i didnt know who she was personally, my husband only met her i told her my problem and she rolled her eyes as if i was lieing and said she would talk to housekeeping a little bit later after checking key cards and being a rude woman she says to me you know nothing is gonna ever make you happy just pack up y p ur thongs and leace! I was shocked and had never beent reated that was before especially because i wanted a clean room to sleep in that i paid for, she would not let me talk and said i dont care your out and walked away within the hour we had cops at the door escorting us off the premises with trespassing papers all because we wanted a clean room this is unexceptable to me! We had my cousin in a wheelchair was so upset because they were being kivked out for doing nothi.g at all i was the one who complained why did they get kicked out? We will be contacting channel13 news and our lawyer because this is absolutely crazy! Something must be done like now i will not stop till its done!

Reply

Markesha April 12, 2015 at 1:49 pm

The door falls on my sister who is handicapped the restroom door there is nails sticking out of every door. When I go to talk to the Front desk to find I was going the last at the front desk was extremely rude. I ased to speak to a Manager it’s a Took her forever she happen to finish off being rude the 10 mins later call him because I theathen to call the cops so I can really get some help. When she did call him he came down when I said I asked for u sir n hi she butted In and started talking a different language then when he finely start talking to me he said yes he did talk to me on the phone n because the rooms are side by side that’s why he said yes to a adjoining rooms. N he did tell me 126 each I told him at the begin of the convention I asked for adjoining rooms for two nights n the total. Instead I got everything separted that’s not wr I asked for. If I would of new that I was going to be lied to completed oh yea even as I checked in the separted the rooms I was told 126 then he said it didn’t go through so he need to do it again instead I was chafer twice

Reply

Markesha April 12, 2015 at 1:32 pm

I called the Motel 6 on April 7, 2015 to make hotel reservations when I call I asked pacifically if they have adjoining rooms I was told yes. if they have indoor pool. And how much the total will be for two nights for the adjoining rooms. I was told one 126. When I make it to the hotel doing registrationhe had me two papers it was separate I’m thinking that on the paper one of my receipt that I never received. Instead it’s both rooms on two separate papers. The rooms were Not adjoining and at that I was charged 126 for both rooms.

Reply

Pat April 8, 2015 at 10:03 am

I stayed at Motel 6 Brownsville TX #4625, I sat in a chair all night for $94.91 as the cockroaches ran rampant. I talked in the morning to the desk clerk who could care less. It is now3 weeks later and I still see roaches at night.

Reply

kim April 5, 2015 at 2:43 am

They stay at mote 6 at the location at the southbend location is horrible. We have tryed the last three times . Hoping it would get better . But it hasn’t. We have complained every time. Hoping it would get better but it gets worse. Rooms are not cleaned right. The are party’s . The office and the themp. Office manager does not try the improve things around the motel .the maids do not clean the rooms right . And they are not checked to make sure they are done right. Bed are not changed. Bathrooms are not cleaned right. The floors are sick. They should be washed. The police have to be called all the time .the laundry room is not clean every day. The lot needs clean bad . The office people sleep at night in their. They do not know what is going on outside. Cuz they are sleeping. They smoke at the doorways and the maids are out in cars with their boyfriends for over 1hr. Who ever the manage is needs to be replaced.after 2 months . It is clear he can not do the job. I can do a job alot better then
what has been going on here in the last 5 months .around here.someone needs to clean it up .

Reply

judith Meredith April 4, 2015 at 7:04 am

I was just kicked out of a room because the air conditioning stopped working the desk clerk lied and said my husband said he was going to wait it out which he never moved the services was horrible never gotten any clean towels nor the room was clean its 6 in the morning had to cut my daughter spring break short because of a liar

Reply

Mrs. Mona April 3, 2015 at 8:18 pm

The employees at motel 6 are so very rude…..they stirred up trouble between me and My husband and then called the cops my husband was arrested for something He did not do he was released that very night Because we did nothing wrong ,,,,They had no right to call the Law ,,,,,it was between me and my husband.. we were not bother one sole at that motel .We are hard working people that just wanted to get away and stay at What we thought was supposed to be a friendly place And now they say we can no longer stay there ever agian ,,,, I think corporate needs to come and see what kind of RUDE people you have working,,, If you dont want are money well go stay somewhere else,, I demand my money back ,,,, You will hear from me agian I never be so miss treated in Porterville CA

Reply

gary April 1, 2015 at 8:05 am

I will sue this motel and that is a promise. I been here the past six days and my experience have been horrible. I’m at motel 6 on Brice rd. In Columbus Ohio. I will never return here again once I leave. I will try my hardest to sue this motel for as much money as I can. I been here six days. My first room was non smoking but I wanted smoking and couldn’t get one because they were not cleaned and this was a hour past check in time. So I had to take what was available until the room was cleaned then I was moved (2days later). But during my first two days in 244 my showers was cold. Then I get moved to 236 and the same problem cold showers stayed in that room for (2days) then was moved to 134 and the heat barley worked stayed in that room (1day) heat didn’t worked so I was moved to 233 where last night I was bit by bed bugs on my back…it’s currently 8:00am right now….I jus spoke with my lawyer 15 min ago his name is Byron Potts he is from Columbus Ohio. I have taken pictures of the bites and sent them to Mr.Potts….IF I don’t receive a full refund for my entire stay the past 6 days or at least half of my stay( in cash) TODAY! I promise you I will sue motel 6 and contact any news reporter or social media spokes person I can find and tell them about my experience. And make motel 6 ratings go down and lose customers. My phone number is 614-928-**** this is not a joke or game my name is MR. CREWS

Reply

Jennifer kinsey April 12, 2015 at 1:16 pm

Stayed at motel 6 on Patterson ave in winston Salem we paid for a week . The first night woke up had bites all over us went to ask to change rooms two days after we changed rooms they threw us out and said we brought the bed bugs there and they would not give us our money back. Also prostitus and drug activitys going on that motel is so nasty they need to close it down

Reply

Diana March 30, 2015 at 5:40 pm

Do you offer extended stay packages at your 436 W Interstate 30, Garland, TX location? Monthly or weekly? If yes, how much for 1 room/2 adults/2 beds?

Thanks!

Reply

Laurie Wells March 30, 2015 at 12:19 pm

I had the most HORRIBLE experience at the Motel. 6 in Phoenix, Az. The service was HORRIBLE! The room was FILTHY, they were selling Drugs, & Prostitutes. I was approached. By a man if i wanted to purchase. Narcotics. The spreads were FILTHY room service never brought me towels there was a deposit for the iron that they NEVER provided!!!! I was so IRRITATED. with the entire situation. I Will NEVER recommend that one to ANYONE! Someone needs to get out there and check that place out. Its truly given the name Motel 6 a HORRIBLE name. The motto the light is always on for that place should be DONT STOP BY HERE the light is OFF just like the staff & people that hang out there. The looks can be deceiving. We pre checked in then when we came back and went. To our room omg what did we see. A whole bunch of MESS! They are ruining. The name, i Will. Not. Be using Motel 6

Reply

Concerned March 27, 2015 at 6:02 pm

Have you seen what the hell is taking place at this Motel 6 in Warwick, RI? 75 arrests in one year, 3 arrested for running a METH LAB in the hotel, and now a juvenile being held against her will for sex. revoke the owners franchise!!!

Reply

Leave a Comment

Want to make sure Motel 6 sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: