Motel 6 Corporate Office - Corporate Offices & Headquarters

Motel 6 Corporate Office

Motel 6 Corporate Office Address

Motel 6 Operating, L.P.
4001 International Pkwy
Carrollton, TX 75007

Contact Motel 6

Phone Number: (972) 360-9000
Fax Number: (972) 716-6639
Email: Email Motel 6


CEO: Jim Amorosia
CFO: Julie Arrowsmith
COO: Mike Brower

Motel 6 History

Motel 6 was founded by William Becker and Paul Greene in Santa Barbara, California in 1962.

The partners wanted to build motels with bargain rates and decided on the rate of $6 per night; a rate which would cover building costs, land leases, and janitorial supplies. This $6 rate is the reason for the name “Motel 6.”

To cut costs the brand offered coin-operated black and white television sets instead of the free color televisions offered at more upscale hotels. Motel 6 also had no on-site dining, a model that continues today.

Throughout the 1960’s the Motel 6 model became more popular and the company began to to take a small market share away from bigger chains.

By 1980 Motel 6 had 300 locations.

Kohlberg Kravis Roberts bought Motel 6 in 1985 and began to move it away from the no-frills approach.

French-based Accor bought the company in 1990 and began franchising in 1994 in order to expand more quickly

In 2000, Motel 6 expanded internationally for the first time with a location in Ontario, Canada.

In 2008, the company began a nationwide overhaul and remodeling of all locations. The newly designed rooms won the Travel and Leisure Design Award in 2010.

The Blackstone Group bought the motel chain in 2012 for $1.9 billion.

Today Motel 6 has more than 1,100 locations in the United States and Canada. Motel 6 also operates extended-stay hotel chain Studio 6, which has about 60 locations.

{ 521 comments… read them below or add one }

Melissa Robinson March 25, 2017 at 11:53 am

I stayed at motel 6 in Kansas City Missouri on Randolph Rd. I came late on Thursday March 23, 2017. J overslept on Friday due to my late arrival so I had to pay for another night. I am so unsatisfied with my room. I have no dead bolt on my door as well as no security latch, my bathroom floor is sisgusting, there are someone’s cut toenails under and on top of one of the bedside tables, the door has black greasy handprints on it the free WiFi only worked sometimes and after leaving to get some food since there was no microwave or fridge in my room my key didn’t work. I’m very upset after the toenail incident that I will never stay at motel 6 again.


Amber March 20, 2017 at 2:19 am

What a f-ing nightmare! My 13 year old son and i had made reservations for a last minute trip to six flags the night before. We enjoyed our day out and then arrived to this mess. I knew as soon as I turned onto this street I’d made a mistake! Not being familiar with the area, I didn’t realize how rough this neighborhood was! Upon entering the non smoking room it reeked of stale smoke, body odor, old beer. The bathroom and floors dirty. I inspected the beds. Mine had blood and pubic hair on the sheets. My sons looked like bodily fluids were shot all over it…cigarette burns…long black curly hair. I told my son to gather our stuff while I go to the office and demand a refund. The clerk was an a-hole to put it lightly. “At the end of the day lady, it’s a motel 6, what did you expect?” There were groups of men propositioning women outside, drugs being used in clear view in parking lot, I was being eyeballed and having men licking their lips saying disgusting things. “It’s not my motel, I just work here. I have no control over what they do to you.” Really? How about call the cops you piece of sh*t!? This place is unsafe for women and children. And anyone who’s not a wh*re or tweeker!!! I will be contacting authorities, better business bureau and corporate. You f-ed with the wrong woman/mother. Needless to say, I left and drove 4 hours back home! I better get the refund promised in my account!


Janet Lever March 16, 2017 at 5:26 am

I stayed at motel 6 on Richard Blvd on the 11th in room 130 with my boyfriend the floor was coming up and I fell down in hurt myself no call yet from no one was told they will contact me it’s a week already guess I need a lawyer


No Name March 14, 2017 at 7:13 pm

Motel 6 in Dothan al needs to be looked into. The manager is making the workers work without brakes, and some are having tubule getting payed. The manager is un profeshnel, and the employees aren’t being treated right.


Susan hall March 3, 2017 at 4:58 pm

March 3, 2017

Susan Hall
Clovis, CA 93611
(559) 575-XXXX

To Whom it May Concern:

I am writing this letter because my sister, Pamula Alsup, was terrorized, mistreated, and disrespected by Motel 6 employees last night, March 1, 2017.

My sister has been staying at the Motel 6 in Fresno, CA, N. Blackstone site, in room No. 142, since February 22, 2017.

She was visiting me, and when she returned to her room at 9:30 p.m., the key would not open the door. She went to the office and was told by the manager that her room is locked, and would remain locked, until she paid for it. He also said he had tried to contact her all day. My sis was in her room until 5:30 p.m., no one knocked on the door that day. Jeff her roommate went to the office that morning of March 1, 2017, and paid Sandra, the assistant manager cash for the room . When he gave her the cash for that day, she took it and immediately put it in the OPEN cash register. The office does not give receipts to anyone. My sister told the manager that they paid, but when he called Sandra she said she couldn’t remember anyone paying for that room.

Well after a couple of hours, of not having the benefit of a room she paid for, she called me crying and I had to pay with my credit card in order for her to get in her room. They said in the morning they would look at the video. Well it was indeed discovered that Jeff did pay that morning. So now they get to stay one more day.

What I’m trying to get at is my sister has stomach cancer, lungs full of fluids, and congestive heart failure. She has a hard time breathing and can’t walk very far. Her dog and all her Meds were locked up in the room. When she told the manager she needed to take her medicine, he didn’t care at all. They were not budging.

I am so angry with how this situation was handled. My sister could of had a stroke with all the stress she was put under. I really think someone should talk with the employees who are running this motel. There wasn’t even any apology given. They were downright rude.

I am sure there was a better way they could of handled this situation. If you have any questions or need additional information, please do not hesitate to call me, Susan Hall.


Nancy Akin March 2, 2017 at 1:49 pm

I’ve read through these comments, and I’m flabbergasted at so many negative comments! I travel quite a bit with my dogs and stay in Motel 6 whenever possible. Your pet policy is 2nd to none! I almost always have good experiences at each Motel 6 I’ve stayed at. You can’t expect Marriott luxury for the economy of Motel 6. But most of them have been renovated and are clean and nice. Not fancy, but clean and nice. And any problem I’ve ever encountered has always been taken care of in a timely manner and with courtesy and respect by the front desk. That’s why when I’m planning a trip, the first thing I do is google Motel 6 to see if there is one nearby. On “bang for the buck” I definitely give Motel 6 four stars.


Cindy February 25, 2017 at 1:50 am

February 06, 2017

Motel 6 Cindy
1516 Newbury Rd. Savin Circle
Newbury Park, Ca. 91320 Las Vegas, Nevada 89130

Attn: AL ?
Re: Claim Made on October 27th 2016/Jewelry Loss

Dear AL,

This letter is a follow up to my six (6) calls I have made to Motel 6 regarding the above loss.
Upon reporting the above loss I waited over a week to get any response, finally you spent the time to call me. In this conversation AL you did not and would not provide me with:
1) A full name
2) A direct phone line to you, I was told to just call reception desk?
3) Not given any email to send you any information.
It would seem you were keeping me from any direct information or contact regarding what I feel was a very important matter and I was extremely upset. After this I only got you to call me back once after your initial call and with each conversation the exact same thing was said! “I will need to investigate” this is of course a given but must at some point produce a solution. **At No point did you ever make another effort to answer any of my messages or calls? You left me know way to contact you except to leave a message with your receptionists/front desk?
I made the following attempts to contact you to no avail:
1) Oct. 31st ( left Message)
2) Nov. 8th (left Message
3) Nov. 23rd (Left Message)
4) Dec. 14th (Left Message)
5) Dec. 30th**(Had a lengthy conversation with your Manager Marsel, stating I needed to hear back from you, and her response after all this time was “ AL is doing some investigating!!! I stated I needed to hear back from you shortly before I move forward doing something?
6) Jan. 11th (left Message, Final and last call!

With complete professional honesty, this is so embarrassing for your company and the way in which you run that location. Im sure you hope I will go away, as maybe people do because you wear them down. But my theft was such a personal loss of a ring with memories, and valuable? The other two rings and broach were something I liked but do not carry the importance of the diamond ring. It is shocking that someone had to literally spend time digging thru my luggage to find these things because I had them well hidden!!
As I mentioned to you initially that morning before leaving for work I asked the front desk to have someone check the bed as it was cracking and squeaking all night? Just one more person with access?
So, after waiting four months for some form of interest on your part, ignoring all my messages, I felt I have no recourse but to move forward with reminders to you this will not go away and you must address this issue!

I have gone on Yelp twice and left detailed information as to what happen to me and how you have chosen to ignore me. To my surprise I have people seeking me out with some equal complaints as to how your Motel location is handling their customer complaints. Of course I will have these individuals send me signed documentation of their losses and issues in the event I need to take this forward to the next step.

If this step is above your area, I urge you to hand this file to someone who can move forward with me?
I’m disappointed we have reached this juncture, and there is no one that is responding or handling this professionally but it’s now in your hands to follow up or pass to someone else.

I need to know where is my Ring? Do you have it? I want it back. If not it must be replaced?
1) Diamond Ring-3 stone 3-carat ring. This was a gift documenting three years together? 14K gold.
2) Broach/Pin hand carved design, cant be replaced, have three others of different carved design.
3) 2 small band rings that were worn on either side of larger diamond ring/I can replace myself.

Please be aware this is a demand letter for a response! Immediately. Its been four (4)
Months since your Motel lost/TOOK my things and three (3) months since you have even acknowledged me?

I’m requesting an answer so I know which direction we will be going with this to settle the issue. I hope we can negotiate something that works for both parties, but if not I need to move forward.
I will be sending this certified mail, but the concern is I need to send it to AL? no other name. Very Unprofessional!!
Not even close to what you would anticipate a large Motel/company would follow up and handle this.


If I do not hear back in a reasonable time I will go after a Motel 6 Corporate Office or investigate further regarding Owner.


Miki Osep February 18, 2017 at 3:51 pm

Motel 6 needs to put a microwave and refrigerator in each room, as Red Roof Inn does, and not charge for them. Motel 6 charges an extra $12.99 per night for those items, and only a few upstairs units have them. I am disabled, and cannot use the stairs. Motel 6 properties have no elevators. WiFi is offered free of charge at Red Roof Inn. I am an AARP member so I get that for free, but other guests should not have to pay extra for amenities that Red Roof Inn offers for free. The rates for both motels are about the same. Red Roof Inn also has an elevator for disabled guests.


Oskar Alexander Kontorsky February 17, 2017 at 2:32 pm

To: Customer Service
Headquarters Motel 6,
4001 International Parkway
Carrollton, TX 75007

From : Oskar Alexander Kontorsky
Bradford., Ontario
L3Z 0V6

Dear Sir / Madame

I turn to you with the request to investigate my complaint.
My name is Oskar Kontorsky. I am Veteran of Armed Forces. During my military services I was injured and as a result of this injury I have a problem to walk.

On 04 of February., 2017, I along with my friends left to Florida. At 21: 30 we have decided to take a rest. I have insisted to go to Motel “ 6 “.

For a very long time I am your client, and always preferred and trusted your service knowing the service and

This time we have decided to stay in Motel 6 in Statesville.,
1137 Moreland Dr., N.C. 28625

What have happened after was complete nightmare:
1. The rooms ( 218 and 220 ) that we have received was on the second floor. When we have came up to the second floor, strong smell of marijuana was there. The smell was so strong that we and our friends had to put towels at the bottom of the door, in order to prevent the smell to get in to the room. At the same time we have opened the window to let the smell out.
2. I have tried to call to the reception in order to inform them what is going on on the second floor. Nobody picked up the phone.
3. All the time the heater was turned on ( very noisy ). I could not go downstairs , because of my disability. We could not sleep all night. The same story was with our friends.
4. The culmination of this “ story “ was, when I saw a fairly large cockroach running in the middle of the room. I did not wanted to say that to my wife, because she started to “ fall a sleep ( it was around 04:30 a.m. ).

In the morning we wanted only one thing : to leave this place as fast as possible!
The reason that I have related the story to you is very simple: what have happened to us is a horror story, and it is a very bad publicity for your name.
My friend had blamed me for a sleepless night, but I knew that this particular Motel 6 does not represent the level of service of chain of Motel 6.
Please, investigate my complain and inform me regarding your findings.
Waiting for your results.
With the great respect.
Oskar Alexander Kontorsky.


Bonnie Jean February 15, 2017 at 5:51 pm

last night was my 1st stay here at motel 6 lomita locale and i must say that it was one of THE most restful sleep i’ve ever experienced at any motel/hotel chains! from the quality of the mattresses being superb to the cleanliness of the room. the manager even took the extra effort to assist with getting my luggage inside- now that’s what i call CLASS.

one sad… very sad thing i must note in all honesty: i had spinal surgery awhile back and not too long ago i had that circumstance compounded with back reinjury from a not-at-fault accident with a mactruck… to make a long story short, i requested at quite a few extra pillows, as i always do when staying at a hotel, for neck & spine support- i waited close to an hour after the request and heard nothing. i ended up having to go to the front desk to explain to “sandy” exactly WHY* i needed the pillows (meanwhile making myself late in preparing for work). she said she still didn’t understand why the need for the extra pillows and she argumentatively stated that she’d be happy to refund my almost half a thousand dollars i paid for the week. utterly non professional! but i’m thinking, hoping, that ‘one bad apple doesn’t spoil the whole bunch’. maybe she’s just new at the job although i have serious thoughts of reporting this experience to corporate. anyway,
… the pillows arrived by a somewhat reluctant staff of housekeeping
… i feel drained although the day is just getting started
… i really hope the next person who might need a little extra whatever, doesn’t have to go through this kinda mess. the motel is overall a really nice place. :))


Angry Customer February 14, 2017 at 1:38 am

I don’t know where to began. As i am laying here now in a Motel 6 i cannot sleep. I have been moved to 3 different rooms. 1st room had roaches shower got water everywhere, 2nd room a lil better on to see that the toilet was leaking and the cord to the cable was broke and maintenance left after not fixing the tv. 3rd room omg… ROACH ROOM. SHEETS NASTY SMELLED LIKE A** CITY.. BUT THESE ARE REMODELED ROOMS THO!!!! Awful Awful Awful! Room is terrible thats why i cant sleep. Like seriously fr and i have to work in the am. Im so pissed cause who runs a business like this? Who does not care about there customes. Motel 6 try Hoe’tel 6!!!!! Plus i have my children in this sh*t whole. Money wasted and no one gives a damn at all. This is sad. So sad. I wouldnt want to stay here if i was homeless.


Tyler Patterson February 13, 2017 at 7:50 am

I went in 2/10/17 and at the font desk they had this employee named Olga she was very rude. I mean she looks like a grumpy old lady sorry for the descriptions but I personally think that she looked like she didn’t want to be there I was asking her questions she was giving me attitude I honestly did not know that the wife was not for you I contact her she said well as $2.99 with the worst attitude I would never ever come to this place again I would not recommend this place to no one. They need better customers service representative in the front desk there


Elaine lovelady February 11, 2017 at 10:43 pm

I would like to speak with someone higher than who is working the front desk. We have a big problem and its only going to get bigger….. If i cant get ahold of someone soon. Im not hear to announce anything before motel 6 has a chance to fix it.
Elaine lovelady,
Motel 6 marysville ca room #200


Tee February 10, 2017 at 3:54 pm

Motel 6 in Decatur Ga at 2572 Candler road is terrible, Drugs is being sold on 2th and up floors and Motel 6 will be investigated if I report this. Everytime I stay the motel smells like smoke. The security officer is always on his phone and donot walk floors the men at the desk is giving girls there numbers. There is no professionalism at this motel. Motel 6 I am surprise these people represent your name, imam contact fbi for the drugs that’s going on in this place


Tia February 8, 2017 at 3:00 pm

I have been robbed. Please email me


OTHNEIL February 2, 2017 at 7:56 pm

It is completely disgusting how your motels cater to drugs being sold, done in front of children, and prostitution out in the open 24/hours a day. To all concerned there are videos available on line to verify these facts.


OTHNEIL February 2, 2017 at 8:53 pm

There were drugs being done by Hotel staff out in the open away from the cameras at the front desk. Many of us staying there had to resort to
calling law enforcement multiple times so that all the druggies, drug dealers, and the prostitutes that come along with this territory can go somewhere else.

Staff was rude and from the looks of it, staff may be fueling this drug and prostitution den.

Motel 6
1310 W Lantana Road
Lantana, FL. 33462


Kandy Elliott February 2, 2017 at 6:13 pm

Oceanside CA. 1/31-2/3/17. Came down from Oregon for a boot camp graduation and to see my son (a US Marine) First checked into oceanside inn…., due to them trying to put us in a room with busted out window, then a room with no water for shower, we were recommended to motel 6. Although the room was better, there were some issues….first of all the internet was down…paid cash for first night expecting to use card next day…no internet still…..clerk wanted me to go draw cash off my card at ATM at gas station, which would incurr both ATM and bank fees….I, being disabled and no vehicle, asked if she could wait until my son got off work at the base Camp Pendleton at 4. She insisted I had to get the money now. I hurt so bad doing this walk, I barely made it back. So, I went to spa to try to recover…it was a no go as it was not hot, and no jets were working. The TV in the room had no signal for most of the first night and into the morning. Ants took over the sink area in my room. There were police the first night AND they were called on the next day. Customers were in the office complaining about blood on their sheets as I went to get ice. I told you about the first hotel, because I came to find out the same people who run that motel (The Oceanside Inn) also run this particular motel 6…I also told you about my son the Marine, because we asked about the military discount, but did not recieve it, despite they tried to tell us we did….it is nowhere shown on our reciept. I wish i were computer savvy enough to send you a picture of what these people consider a rentable room….but for now I at least felt it necessary to let you know how the Motel 6 reputation and name is being run into the ground….I at this point would not look for or recommend, especially this particular one, but any Motel 6 at this point…I hope one day that your corporation will be able to prove itself to be a decent, friendly, and fully functioning, clean motel again.


Theo January 27, 2017 at 6:54 pm

Motel 6 Chattanooga TN do not stay here employees are rude they strel your stuff.selld dope in the parking lot they are racist against whites .Calls my kid a stupid cracker .They never once came to clean and adware they did .Calls us us slobs they said they had pics of our our room I demanded to see them they never did .I will file discrimination charges


Alana January 22, 2017 at 8:58 pm

We are currently staying at your horrible “hotel” – if you want to call it that – Studio 6 located in San Antonio, TX. located at 3617 N Panam Expy San Antonio, TX 78219. What an absolute dump. We just moved here and we are in the middle of looking for apartments, so we were in a bind and decided to stay here for the time being. We are currently roasting in this room! The weather has been warm and the air conditioner doesn’t work! 82 degrees out and almost 100 inside! I cannot cook because it makes it so hot in my room and my family is being tortured in this. This is unacceptable! When my husband went to see if we can move to another room with a working unit the lady just dismissed him and said we would have to wait until the morning, she’s not the manager so she can’t authorize that, also there are other reservations and they basically come first. Really?! Yeah, I’m sure you have so many reservations with every room basically unoccupied. Unacceptable! We paid for a week and this is the treatment we get? Well, I have pictures of your dump! I have photos of your broke down air conditioner. Also, what a nifty smoke alarm I have in my room. Yeah, there isn’t one, just a hole with wires hanging out. I have pictures of that too. Thanks for the heads up if there’s a fire. What a handy job on that plumbing in the bathroom. Great use of trash bags plugging the hole up. I have so many pictures of this broke down dump I am personally posting them everywhere that way no one will ever stay at your roach hotel ever again. I’m sure the health department will love the state of these rooms as well.


Donna January 10, 2017 at 6:19 am

Travelling t Tombstone to bury my father, we had to travel thorough Snowstorm Iras, NOT a pleasant trip. The 2 Motel 6 that we stayed at were as you have advertised. HOWEVER when we got to St.Georges Motel 6,later in an evening tired and still coming off the horrible trip we were given this horrible room. The stink would knock your socks off the room smelled of dog kennel, uncleaned. The bathroom fan was uncovered and filthy, coffee stains all over the bathroom door, at least I hope it was coffee. We stayed as we were very tired. BIg mistake. With no sleep and maybe just a little rest we are out of here. Not sure I will attempt another m6. Boy you fellows in corporate are not keeping an eye on your name. This was horrible.


Kim Audia January 9, 2017 at 9:54 am

I stayed at the motel 6 in North Richland Hills 5151 Thaxton. This place is horrible in every way possible!!! The rooms are disgusting.. the bedding is filled with stains and cigarette holes, the sheets are stained with makeup, there’s long black hair all over the entire room! There was some crazy white trash girl screaming at her boyfriend over the phone in the hallway for at least 45 minutes. There’s dog sh*t all over the side walks and grass near the entrances. It smells like stale smoke and a** throughout the entire hotel. The beds are not stable, felt like I was sleeping on a teeter totter all night. Cut my leg open on the frame sticking out, probably need a tetanus shot now. The curtains are full of holes and hanging off the windows. The heat and a/c do not work. The lights do not work and are hanging off the walls. There’s blood splattered all over the ceiling, I’m assuming from some junkie with a clogged needle. Should I continue?? This place should be condemned, not charging their guest nearly $70 a night for a std I didn’t even cum for!


Sue Lopac January 8, 2017 at 12:17 am

Des Moines North. About $70 and what a horrible place – worst I have ever stayed in. ICK!
When you are tired, you don’t exactly want to get back on the road. La Quinta (which included breakfast) the next night and it was about a Hilton compared to Des Moines Motel 6 – AT THE SAME PRICE!


Monique Trevino January 7, 2017 at 6:01 pm

I stayed in the motel 6 off of NASA rd 1 in Webster Texas on 01/06/17 and suppose to stay also tonight 01/07/17 because of my military duty being at Ellington Field this weekend. My room is infested with rats. I heard them last night trying to get into a unopened bag of chips I had inside of a grocery bag and thought I was maybe dreaming being I was very tired. Today they were seen! Not one but two! They were again attempting to get into the same bag making it rustle. They scurried into the bathroom and under the bed and I went to the front office to talk to management. I told her about the problem and that housekeeping had also been notified and I wanted a full refund. She then said housekeeping wasn’t anyone to notify and that she wasn’t going to give me a full refund that she could move me rooms or give me a refund for tonight and a free room here. Why the hell would I want to stay here or a free room being there’s rats. No I want my full refund because if I were to go to a restaurant and find something in my half way eaten food, I’d get a full refund. I want my full refund because this is just very unprofessional and the attitude she had wasn’t making it any better. I had my clothes in the room number 1 and number 2 it’s just plain damn disgusting to be sleeping in a room you had no idea had rats. So I deserve my full refund. I’ve contacted corporate and I will even go as far as contacting a news crew because this is unacceptable BEYOND unacceptable. She tried blaming it on the Waffle House next door and on there being renovations but I couldn’t care less of the reasoning I JUST WANT MY FREAKIN REFUND


Monique Trevino January 7, 2017 at 6:24 pm

She also would NOT give me corporates number, told me that wasn’t necessary all the while not wanting to give me my refund so I googled it and found the number myself!!


Ida James and Timothy cobbs January 7, 2017 at 6:14 am

On 1-6-17 my girl rented a room at the Motel 6 in Pittsburgh California off of loveridge and the front desk
Gave our room key to someone that wasn’t on the receipt or the guest list we asked if we be change to a different room or a refund and was denied. And had the Pittsburgh police call on use.


Kevin January 5, 2017 at 12:55 pm

I like to share my experience from a professional person looking from the outside in, Motel 6 Lake wood, CO 480 Wadsworth is the worst place to stay as far as customer service is concern. The manager on duty name Ivan has not customer service skills do not know how to talk to people and do not know how to respect females. he’s rude and out of control in the way he handle hotel or motel business. From my understanding his customer service rating is below standard and he needs to be fired. Also Ivan is supported by the manager Karen who also has the worst customer service skills she do not know how to talk to or respect customer or her employee. She speaks Spanish 90% of the time yelling and being very rude in front of customers. I think that her Boss friend who protects her from being fired for the type of performance that she gives needs also to be fired for dating his manager and being married the type of people that runs Motel 6 in Lakewood are not you professional type of people that give good service.


Jpg January 4, 2017 at 9:17 am

I stayed at Motel 6 in St George Utah on December 31st 2016 when I arrived there I paid $68 out the door in full the staff was extremely rude and did not let me speak to their management about the little predicament I had about Room 222 that I stayed in when I arrived I told the lady that I would come back to my room later after I paid for it in full then when I got back there the room never worked the toilet you couldn’t even use it nothing worked in room 222 then they put me in the room 253 nothing worked in that room either then when I checked out early they told me that I wasn’t allowed to get my deposit back which was what I paid for the room which was $68 well when they go to refund me they turned around and he charged me twice on my debit card they committed theft on my card twice when I ask for the refund they refunded me the $68 and then they charged me again and then they told me that they made mistakes and that they wouldn’t refund me and won’t let me talk to their manager and then a guy named Jared at Motel 6 in St George Utah at this address 205 N 1000 E, St George, UT 84770 and so I decided to file a federal claim for them double dipping and it showed on my card statement that they took out 2 payments of $68 because my payment or my account balance went down twice they do nothing but commit fraud at this branch


William Henry White December 30, 2016 at 7:24 pm

We stayed in the Kingston , TN Motel 6 room 120 last night. This morning we left and went to the gas station in front of the motel. When my daughter went inside to pay we were told the clerk had called and said she was calling the police unless we returned. I drove back up. She yelled I was driving too fast in the parking lot, then told me that I had stolen all the linens. I asked her to open the room . She refused. I still had my room key card so I opened it. All the linens were still there. She persisted on saying she was calling the police and cussed at me. Poor customer service. Management should issue a full refund.


Quinshonna Benton December 30, 2016 at 12:08 am

I’m currently renting a room at 9955 old dogwood rd location in Roswell ga and I’m being targeted and accused of making transactions from my unit witch is totally failed and can’t be proven I feel as tho I’m being targeted because I’ve been here almost a month I’m new to this area and did not know that this is a high traffic area with a lot of police presence I’m here because it’s convenient to a lot of job opportunities and the price is affordable I only come out to work and to get food and go to the store I’ve been harassed by one of their general mangers he’s has a very nasty attitude and upon his first encounter wit me he was very rude and aggressive because I overslept once he acted as tho I was always late and that he had to speak wit me several time about being late when that the only time it’s was our first encounter and he treated me wit totally disrespect that was uncalled for in thinking about seeking legal action and speaking wit the BBB about this matter I’m not a criminal or a drug addict I’m just trying to live in peace til I’m able to do better and the way I’m being treated as a customer is totally uncalled for it cruel and it’s wrong and I will not be targeted or mistreated


mike December 27, 2016 at 4:27 am

this lukewarm shower crap is bullchitt!
all the 6 motels seem to have this problem,other motels too
but avg 100 a nite for bacteria bath? 104 or so isnt going to scald anybody.

turn the temps up! the hot tubs too! 80 degrees or so just dont cut it! again …. tired of the cheap a** save a penny mentality.


Meagan mcrae December 25, 2016 at 8:30 pm

I want a full refund for my 3 day stay. The microwave don’t work, the room smells old and I paid taxes again even though the website had taxes on it. I’m pissed and the BBB will here about this should I not get my refund.


Scott Baker December 21, 2016 at 12:00 pm

Obviously they don’t care one little bit about the people that stay at their hotels…

We have been calling the front desk for over a week (along with about a dozen others in the same building) to let them know “There is NO HOT WATER”!!! You get the same answer “They’re working on it” … REALLY??? I’ve worked Residential, Commercial and Industrial construction … and I know for a FACT that it doesn’t take over a week to fix or replace a water heater.

3 days ago my wife set the garbage cans out to be cleaned out because we don’t have trash bags, why you might ask? … because we haven’t seen a housekeeper in our room for almost 3 months, they took the garbage cans and when my wife called the front desk, they said “yes the housekeepers took them and we will bring them right back…that was 3 days ago and still no garbage cans… we’ve been buying our own cleaning supplies and doing it ourselves, it’s like pulling teeth to get a towel and if you want a comforter (that is supposed to come on the bed) … forget it … you’ll get more stories than you can shake a stick at about how they’re going to bring you one … they never do … they took ours a month ago and we’ve asked almost every day for new ones and we still don’t have any comforters…

I spoke sent an email and spoke to people at their Corporate offices … and they don’t seem to have done a thing about it … or we’d have hot water, housekeepers, towels, sheets, comforters and of course…garbage cans (and bags)…

it’s bad enough that the Roswell, GA location allows in those they know are dealing drugs, using the rooms for prostitution and you have tweekers and dealers running around the property 24/7 …

It was a nice place when I first came out on contract back in May 2016 … they had a good manager (Jason) … now they have a manager who could care less about anything more than who he can bark orders too ….

Either way, even if we have to pay $200 a week more for the two rooms we have here … we’re going to move and make sure everyone in person, over social media, travel sites, blogs, City and County Law Enforcement and the Georgia Department of Health and Welfare know what’s going on there…

Personally I believe they need to shut this location down or just go ahead and turn it over to the dealers, hookers, pimps and druggies and get it over with … they treat those breaking the law better than someone who is working for a living


mike December 27, 2016 at 4:34 am

they aint workin on it! their just cheap ! doesnt cost that much to turn the heat up.the corporate mentality? we dont care…. whos gonna sue cause the water toos hot? probably nobody . next time this happens to me though im suing for a refund!
not much reason to even get a room if ya get a cold shower is there ? really irks me .


Scott Baker December 20, 2016 at 10:33 am

I am hoping this gets to someone who can help us …

We have been staying at the Studio 6 Roswell since May 31, 2016, Initially I came out here for a work contract and found this close enough to Atlanta and along a major freeway and somewhat close to public transportation, but far enough away from the city to where you’d feel safe.

Initially, for the first few months, everything was great, the office staff was friendly and accommodating, the housekeeping staff was in like clockwork, we were a full cleaning and bedding change on Mondays and a towel refresh and garbage emptied on Thursdays. The people staying at the hotel seemed to be working class and professionals for the most part, a lot of friendly people whom you felt safe around … That has changed!!!

About late August, maybe mid-September, the housekeeping started to become an issue and now since late September, early October we have had NO Housekeeping!!! They might knock on your door and say “I have you on the schedule as a priority for tomorrow” … but never show up.

So for the last 3 months, we have been having to do everything that the housekeeping staff is supposed to do, which is something that you pay for:
• Clean our own room (i.e. Sweep and mop floors, clean the bathroom, empty the garbage, make the beds with fresh linens etc.) …
• Go to the office and exchange our sheets and blankets (which they don’t have half the time so we take them to the laundromat)
• Either wash or go to the office to exchange our towels, (which they don’t have half the time so we had to buy our own towels or take theirs to the laundromat)
• Buy our own toilet paper and garbage bags
• Buy and utilize our own cleaning supplies
• We even had to buy a steamer to be able to properly clean the floors

In the building we’re in, we have two rooms we’re paying for (well over $650.00 per week or $2800.00 per month), we and the room our Son, Daughter-in-law and grandchildren are in. We, along with others in the building and our children have complained that there is NO HOT WATER for the last several days, the front office keeps telling us “Maintenance isn’t here today but will get it taken care of first thing tomorrow” … well a half a dozen tomorrows have come and gone and still if you’re lucky the water is luke warm.

The other day, my wife set out the garbage cans asking if the housekeeping staff (if they truly exist anymore) could clean them out and return them as we have no garbage bags and although I’ve been to the office daily asking for them, they always have the same answer “We don’t have any here, but I will bring you some shortly” … this was the same answer for the Towels, Sheets, blankets and comforters, which we haven’t had in 3 months…

Additionally, as mentioned earlier, this extended stay seemed to be a safe, clean place to stay with a professional staff all around … That is Far from the Truth now!!! … here are some of the things we’ve dealt with and informed staff about and is still happening but when we see it we confront it or call the Roswell Police who are starting to know us on a first name basis…
 Obvious drug dealing rooms with people coming and going all hours of the day and night
 People hiding out and sleeping under the stairwells and in the bushes around the grounds
 Obvious prostitution (we all know when you have drug houses, you’re going to have tweekers, hookers, junkies and so on)
 We have found used condoms and needles around the grounds
 People scoping cars trying to break into them
 People (mostly druggies and hookers) passing by our window by way of the back side of the building all hours of the day and night.

There are still some really good people staying there that have been there as long as we have or longer, however … the staff not caring about the goings on around the hotel property is dissuading hard working people of all types from staying there as they know who most of these people who are the druggies, dealers and prostitutes are, know what they’re going to do and they continue to rent rooms out to them knowing that they are bringing the element that is the underbelly of society and losing workers as well as quality tenants.

Most of the office staff are really good quality people, especially Jerry, Keyana, Richard and there is a new lady who’s name I don’t know … Derek is good with me, but rude and disrespectful where the kids and my wife are concerned. Alfonzo, I think he’s the General Manager is a total Jerk … not only to his employees, but to the residents who stay there…he is definitely lacking in management interpersonal communication skills, we even witnessed him wrongfully scolding an employee who is a very professional and dedicated employee who finally got to the point that he told Alfonzo “If you speak to me in that manner again, you’re going to be awful busy around here because I will leave”.

Bottom line is, we have been taking care of everything in our room over the last 3 months at least, and our kids taking care of everything in their room since they checked in almost 2 months ago that is what is supposed to be part of what you pay so much for to be taken care of by the hotel.

We are getting the kids in to their own house very soon and we will be moving shortly thereafter to a safer, cleaner and more professionally managed hotel, but in the meantime, we feel that given we have been taking care of everything the Hotel is being paid to take care of, we deserve some sort of compensation for both our room and our kids room!!! If nothing else, a few weeks without having to pay for the room as we are doing the job of
 Housekeeping (because they seem to be non-existent most of the time)
 Security (because there is none and we make sure that the dealers, druggies and prostitutes know we’re watching and make them uncomfortable enough to leave)

It has begun to get to the point of infuriating and if not for such a close time before Christmas and our children moving into their own place … we would have moved out long ago.

This hotel seems to be doing some renovations insofar as replacing the AC/Heating units and replacing the toilets (I liked the old one better) … but you can only do so much to make it nicer, but it will never get nicer if you allow the same dealers, druggies and prostitutes in as you’re only going to drive the working class and professionals away.

There is an old saying “You can polish a turd as much as you like, but at the end of the day…it’s still a turd” … This place needs a lot of work, to start with new management and some housekeepers that will stay more than a week.

I am going to call as well, because these issues need to be addressed, not just have someone say “we’re going to take care of it” and nothing ever happens, or it changes for a week or two and goes right back to the same old thing…

I imagine that there is some agency that governs Hotels/Motels that I can contact to have come and make sure that this place is cleaned up if management of Motel 6 won’t … I’ll bet if that Tom Bode guy who does the commercials about “We’ll leave the lights on for you” would be utterly pissed if he knew an establishment he was representing was being run like a 2 bit roach motel.

I am hoping someone gets back to me A.S.A.P.


cjane December 16, 2016 at 11:29 am

I made reservations directly with the Motel 6 at 4345 Southport Crossing Indianpolis, IN – I was given a quote of $54.99 and $59.99 for rooms My brother in law got there first and paid for the rooms with his debit card – found out they charged us $129.99 and $159.99 not including taxes. When I made the reservations I asked for an email confirmation and was told that he was not able to do it. I also made reservations for the Motel 6 via Expedia and that rate was around $70 – thinking this was a better deal I cancelled those. Nick Schafeth at the Southport Crossing location refused to do anything – because it was paid with a debit card we had no recourse. The rooms were not worth it -dirty holes in the bathroom ceiling and outlet holes were bigger than the cover plate. In the morning there was a very small coffee container and no one seemed to be concerned to make more. We felt that they were pulling a swift one – how can you quote one price and them more than double it when charged. Area manager Jim Adams and Regional manager John Valletta could not be contacted – they won’t give out numbers for them or even email addresses. Motel 6 does not stand up for their motels – they are just faceless corporation that only cares to make money and not stand up for what is right.


Saul Aguilera December 10, 2016 at 9:04 pm

Me and family stand a week in Davis,ca. Motel 6 . My son was taking a shower and the shower door did not close so he took his shower still. I told front desk and they did nothing. My other son took a shower after him. He yelled and I ran in to find a syringe full of drugs that fell from the shower door. I complaint and was post. They did nothing. I want my refund for that week and I have pictures and reciets of that week.


Cara December 10, 2016 at 7:18 pm

So my first night I check in and the room and price I was promised was tAken and i had to pay 70$ instead of 58$ then I check in and my towels and sheets are dirty they have someone hair all over them. I ask for at early new ones and they didn’t have any so I was stuck in a dirty room with no towels or sheets the next day I asked for some type of accommodation but no the girl pretty much told me I was lying and had to pay full price for another night same room. If I did not just lose my car I would of stayed somewhere else. I will never stay at another motel 6 again and I’ll make sure my friends and family who travel regularly do not either. They wouldn’t even make the coffee they offer for morning either this place is a mess


Mrs CW Cecil December 3, 2016 at 11:51 am

Motel 6 Texarkana, 1300 North State Line Ave. had to stay here because the Best Western had no room. At first the room seemed pleasant enough. As I went to check the bed I found black hairs on the pillows the longest was about 11/2″, I checked further and discovered them on the sheets as well. Called the office to ask for clean sheets and pillow cases. He night person brought one sheet and case and handed them to me. I said come see this to which he replied that is from your dog, No the hairs are too long and straight my minature Poodle has short curly hair and he is not allowed on the bed nor could he at almost nine and small, jump that high. He and another man helped me make the bed. I will never stay at a Motel 6 again and will advise anyone else to do the same.


Daun Renney December 1, 2016 at 1:01 pm

I made a reservation for the Lumberton, NC for November 26 th, Sunday evening. The Sunday after Thanksgiving.. I was traveling from NH to FL with 2 children and a dog. I called around 3 to let them know we were in traffic and would not be checking in until after 9 pm. Unsure of traffic I could give them a certain time for check in. I confirmed my reservation and that they knew I had two children and a dog with me. With a late check in. The women at the front desk insured me they had my reservation and the notes on it, stated the children and dog. She also said it will be fine to check in late and she would make a note for others to see. We arrived at the hotel just after midnight. They had cancelled my reservation and told me they had no vacancies.the woman at the front window was rude and told me she cancelled my reservation at 9 pm. I tried explaining to her that I called and need to check in late. She didn’t care and informed me that all reservations are cancelled at 9 pm.


Pamela Senter November 29, 2016 at 9:49 pm

Can anyone tell if motel 6 309 owensby st Gatlinburg tn was burned in.the wildfires


Ajwaters November 26, 2016 at 6:07 am

On 11/25/2016, my family stayed at Motel 6 in Flagstaff West-Woodland Village #1000 and woke up to itching. I got up and found a bed bug on my bed!!! I hope my mom and son, it’s 3 AM. AS we checked the beds, we found several more. I went to the office, told them about it and they said there was nothing they could do as they were sold out of rooms. I asked them to find us another room in town, they said all rooms were booked. I talked to the manager and Peter C and he wasn’t helpful at all, started raising his voice at me and said “it happens” and told ME to call around to find another place to stay. We have no where to go, VERY bad customer service. Be aware and think twice before staying at this place.


Kimberly Pendleton November 21, 2016 at 8:05 pm

I booked a room at the plano Texas motel 6 and they informed me that it did no good that they had rooms but they were not cleaned and the lady behind the desk was not very nice about it , and looking at some of the empty rooms that I could see that they were clean ,there were about 5or 6 I could see in . Please do something about this matter .

Thankyou and hope to hear from you.
Kimberly Pendleton


Margarita December 20, 2016 at 6:44 pm

Booked a room at motel 6 for 2 nights. They took my card info over the phone for the reservation. I was told I could cancel befor 6 the day of the reservation. When we got there we had to change rooms 3 times for one reason or another. We decided to leave because we did not feel safe and the rooms were not satisfactory. We went to the font desk and told them we were leaving. Since they charged us for that night when we got there they gave us a refund. But they went ahead and charged us for the 2 nights on my card instead of canceling. We left before the deadline they gave us to cancel. We were assured we wouldn’t be charged. That was a lie. This was 9-3-16 it is now 12-20-16 and we still haven’t gotten our money back. I’ve talked to the manager several times and he has assured me he was doing the refund as we were speaking. I still haven’t seen the refund. I will never deal with motel 6 again they are liers and cheats. By the way this motel is locate in Bellmead Texas.


Jasmine Cary November 15, 2016 at 5:40 pm

I payed for a weeks stay, when I booked the room I strictly requested a smoke room. First room 249 was infested with roaches all over the walls I never even stepped foot inside of it I requested a new room and changes to be made about that infestation. Second room 259 the television that I was charged an additional fee for, was broken as well as the wifi I got an extra additional charge for also. Stayed two days in a row with no tv and wifi and called to complain and have the issue addressed three times both days. I called one more time for toilet paper and towels at about 3 am and was answered by reception desk but was told there was nothing to be done! Yet they are supposed to be a 24 hour service??? Today i went inside the office to have the issue addressed face to face since my phone calls were being ignored and was given the only option to switch to another room for the third time. Room #255 no remote, stained sheets and pillow cases and no comforters on the beds and when I attempted to call front desk, the perfect cherry on top the phone was disconnected and not working and still no wifi. I proceeded to the front office to address my additional complaints once again and was only offered another room, when I requested a refund they said they will give me the money for the next two days I was supposed to stay but i was told I needed to leave immediately. When I refused the offer and decide to stay because I could not let myself leave and not be compensated for my money and time lost on a terrible stay. When I mentioned the roach problem and the fact that I also checked their smoke alarms and found them empty with no batteries they told me I needed to leave immediately or they were calling the police. Again I asked why I had to leave for just requesting what I’m paying for and for people to do their job correctly I was told “you didn’t do anything it was me” and then he had the smuck audacity to laugh in my face then tried to accuse me of prostitution & was told I was having company that wasn’t allowed and breaking the rules when I clearly walked in with my sister and he handed her a key as well as myself without asking for any identification. I’ve spoken to the man who was sent up to check on the phone and he was never addressed about any of these issues. I want something fixed this is ridiculous. This is the motel 6 in down town San Antonio Texas , address is 900 N Main


Thomas November 14, 2016 at 9:17 am

Jackson, TN Where does one start about this property? How about the false advertising on the billboard leaving Nashville West bound. Then only to find all the nice new signs leading us to the back of a broke down old property. Tired after driving 850 miles on a motorcycle all we wanted to do was get a shower and some sleep. Hoping that maybe just maybe they put some time and effort into the rooms we decided to give it a shot. Getting to the room it didn’t seem to bad until we tried to turn on the heater. This room was not renovated it had an old heater/air conditioning unit that was so worn out the bearings were grinding so loud we had to heat the room then turn it off to be able to sleep. TV signal via the cable was worse than a 1960’s black and white TV with a bunny ear antenna. The mattress was at least 15 years old and did not have the luxury of a mattress pad. The floor in the Bathroom was disgusting nothing a scrub brush and a little effort could repair in 15 minutes. The following morning find a treasure of bugs that an entomologist could study running around the bathroom. The part that is sad is the motel industry has been allowed to deteriorate to the point my tent and sleeping bag are starting to sound better than wasting my money on these crap hole properties. Motel 6 corporate should take a little more time and make sure that the people that represent your name are a little more honest in their business ethics. But then, what the heck, most customers love paying good money to live like were in a third world country. WTF


Dorothy Roberts November 8, 2016 at 7:23 am

We stayed at Motel 6 November 4, 2016 at Calera, Alabama. There was an inoperable deadbolt. The card was useless. Anyone could walk in to the room. We killed 3 cockroaches! We left the dead cockroaches on the toilet tank. As we moved furniture around to look for more cockroaches the dust was unreal! The room was filthy. The sink had no stopper. The knob off the shower was missing. This was room 30. We left at 5:00 a.m. with no rest as next door television was left on.


Tonya November 2, 2016 at 11:44 am

I just want to let you know i worked for this company for right around a month and a half til i couldnt take anymore. The dream st florence branch. The GM there Zac is very unprofessinal and treats the the employees and guests like they are trash beneith him. Also a traveling GM Todd which is even worst. In the establishments ive worked i know first hand customers always come first. Not here at anytime when those two were involved. They are mean heartless people and why you would have these terrible people on your team to continue to treat people the way they do is beyond me. It does not look good on Motel 6s buisness. When i started i wanted nothing more than to be a manager or higher for Motel 6 but i refuse to be if it means being cruel and rude to everyone. Its not me. Its no wonder why so manys having to sale these peoole are running your cistomers off.


Angie F October 30, 2016 at 11:29 am

My family and I stayed at the Motel 6 in Ashland, VA for a week, while waiting for our home inspection to be complete. Upon arriving the gentleman who checked us in was pleasant. He let us see the room before we put our luggage inside. The next morning I went up to the front to ask for another towel, the motel’s manager was in. This guy is a A**HOLE! He first complained to me that the rate I paid was to low (I booked the room through a company discount agency). I explained to him that he is the one who chooses to put the rates online. He then began to yell at me said that I have a 3rd person, which I did my 15 year old daughter. Kids are free??? He said she was 18, I asked if he wanted to see her ID? He walked away with saying nothing. Housekeeping gave me towel, and I walked back to my room. The manager came to our door and told us we needed to change rooms, because the room we have is for a single person (there were 2 beds inside). Without question, we moved into a different room. This room was musky, smelled like smoke, the bedding was stained, and had roaches! I went to the front and complained, he laughed and said “If you pay regular rate you get good room” at that moment I called the employee website and they contacted the main office in Texas. The head quarters called this jerk and he flat out lied. Told them I was rude, and my child was an adult, and he said to me that he runs a hotel not a apartment building (funny because there were about 10 rooms being used by the staff who lived there and other welfare people. The following night, the manger again moves our room said, someone requested that one we were in. We moved again (funny when I left for work the next day the room was empty). When I got back to the room after working all day I just wanted to relax, the room smelled as if someone was smoking inside. I asked to be moved again, the manager said we could move to the back side rooms. We packed our stuff and went to another room (also had to go wash all of our clothes at the laundry mat, because the smoke on our clean clothes was so bad!!) **WE DO NOT SMOKE** Walking into that room, we though it may be ok, until after 8pm when the local welfare families came in. It was load and sounded like parties outside our room. No one got any sleep that night, the local police dept drove by all night long. The next afternoon, I went to the office again, and the pleasant worker was there, and yes NO manager! He changed our room and this time it was some what cleaner. Still had holes in walls, and mold in the tub, I went to the local store and got bleach cleaner. Sad that I have to clean and disinfect a room that should have already been cleaned. We spent 2 nights in this room, then here comes the manger and made sure our last couple days were hell! I have never felt so disrespected, and have NEVER seen such a horrible and disgusting hotel in all my life. I have filed 2 BBB complaints trying to get my money back! I have also opened an investigation with the local health dept. and immigration dept. local authorities have been contacted as well. I will not stop until I get a FULL REFUND!! I have uploaded all my pictures to EVERY site I can!!! I hope the shut this crap hole down…..


Kimberly Rapacky October 29, 2016 at 1:32 pm

I have a complaint on studio 6 in orlando-kissimmee Florida I was a paying customer i stayed with you guys for over a month and a half just moved down here deom Connecticut.. Motel # 6050 at 5733 irlo bronson hwy kissimmee.. The housekeeping they only came once a week never cleaned the floors just left towels… They made my stay horrible at the end i have health problems and they knew we needed bottom floor they kick us out of our bottom floor because they said they had water leaks but detecting from their phones from an app… Then when we went to reserve again but said they were booked.. We never saw anyone work in the room we stayed in, then when i went to check in last night and used my card to pay for it. We get keys to room and then 5 minutes later Kevin L Barden came bangin on the door he was rude and obnoxious and told us we couldnt stay there we had to leave immediatley when we asked why he came up with stories and excuses, so my fiance and i left but we had to sleep in our car and cause we paid for the room we now have nothing in acct and no place to sleep i am currently 5 weeks pregnant, he said the money will be in today but still hasnt been in. I have never been so disrespected in my life and coming from a middle class family with respect.. I am never going back to any studio 6 after the experience.. In the outcome and to settle this i should be compensated from last night and the month and a half ive stayed there at 292.96 each week my bank card should be in the system… Worst experience of my life.. Feel free to email me for any additonal complaints or concerns




Rodney Schwegman October 27, 2016 at 12:41 pm

Stayed at the Motel 6 in Decatur, AL.
If I were Motel 6, I would withdraw my name from this motel. It is run by people from India. The room are filthy and some are even full of mold. There is so.etching running down the walls, but I’m not sure exactly what it is. The rooms are in no way sanitary. We watch them clean, and they have no idea how to clean. This place us pathetic and dangerous, due to the unsanitary conditions.


joyce clarke October 26, 2016 at 2:07 pm

New my motel 6 website required to change password. I tried according to what the requirement was, but was unable to do and I am very experienced with the web . Called Motel 6 to make reservations, girl was so rude, she treated me like crap. Last time I checked in they did not give the AARP discount rate. I guess it is election time. This will make me vote exactly the opposite way.


Melanie Norris October 24, 2016 at 5:26 pm

What has happened to Motel 6? We left and went to another hotel. The room was filthy, there were dogs left unattended in several rooms. I have asked for a refund, they said I would have to contact where I made the reservation.
The most horrific thing was the room had huge bed bugs!!! Lesson learned! Stay away from Motel 6!!


Terry ford October 22, 2016 at 4:24 pm

I was told when i booked room i could get in early. Manager let gentelman in early before me then when i asked im told ill need to wait 1hr and a half im stll waiting another guest was givin wifi access code so she could use it while she waits. When i tried to pay for access code while i wait manager refused me. She gave it to another woman but not a man.? Thats discimination and im going to post it everywhere. We have a corp account also this is the worst manager ive ever dealt with you company. Maybe the last time ray mac ptg. Uses you chain


Cathy Bell October 21, 2016 at 12:49 pm

Reserved Motel 6 in Carlsbad this past weekend through Expedia. I was charged for the night yet we stayed the night @ my brothers house. Hotel said to call Expedia for refund but Expedia says it’s hotel who needs to do refund. I never even gave the hotel rep my drivers license to verify it was me.I’ve been on the phone with Expedia an hour already & nothing resolved.
Somebody needs to process my refund.


Cherelle finley October 16, 2016 at 4:29 pm

I need someone to contact me about the absolutely horrible experience I had with my local motel 6!!!!! I will never stay at this motel chain again and I will make sure to spread the word


Valorie Ruka September 24, 2016 at 6:56 am

Please contact me regarding my recent visit to Motel 6 in Chula Vista, Ca.
I was refused accommodations by “manager” Myra Sanchez and I am extremely unhappy about this.


Robyn Wilson Anderson September 23, 2016 at 6:34 pm

When I got to the hotel, they tried to charge me a completely different price from what I was quoted on the Motel 6 site that I made the reservations on the website. I had to explain numerous times that the amount that the the associates at the motel were trying to charge me was not accurate. I showed them my reservation numerous times with my confirmation information and still was told that they were going to charge me a different amount. I was even told that this type of thing happens when you book at a partner site like Priceline, or Expedia. But when I explained to them that I booked the room directly through their site there still was an issue. It took about 40 minutes until I was finally granted my room that I reserved that included a dirty bathroom as well as people above me at all hours day and night sounding like they were remodeling the room. Now I have stayed at this location numerous times and have never had this issue. My worry was that even though I was quoted a certain price where they trying to charge me a different price because they were trying to pocket the difference of my money? I’m just not sure if I will ever stay there again. I feel very uneasy about their business practices.


Tony Miller September 23, 2016 at 1:58 pm

We stayed at a Motel 6 in Bismark ND address is 2433 State St Hotel #0173. What a hole in the wall, In fact it should be bulldozed. It stinks to hi heaven because it is filthy, plaster falling of the wall in the bathroom. This is the worst experience we have ever had at a Motel 6 for sure. When we checked in, they scanned my License and a different address city and /state printed out on the receipt. We where told that that is OK because it was only for there records anyway. (WOW) We hope someone addresses this situation because this was almost unbearable at best and a bunch of crap for all the other people that might stay there. Thanks Tony


Sheila stagg September 16, 2016 at 3:44 pm

Getting kicked out as a single mother have had Frederick county helping me so motel 6 claims late pays which actually happened twice had someone hear to pay and was told no one can pay because manager wants me out – I guess because I’m not a drug dealer or someone that has the police walking me out or causing fights I’m not good enough just a single mother with three children trying to survive and given two hours to move – thank you motel 6 – with all my heart and soul I will make sure the whole United States knows what they do to there customers!!!!


Donna Hockett September 9, 2016 at 1:56 pm

I am not a complainer but while i was traveling i booked a room with expedia for Redding Motel 6 North. I was not looking for fancy but i got a substandard room. This hotel needs serious checking on. The door lock wasnt working properly and thank goodness the child lock worked because we couldnt keep the door closed during the night. When we checked in there were dirty towels in the shower and mud on floor. My feet got so dirty i had to wash them before getting into bed. There was trash under the beds, what looked like blood on the night stand and holes in the bedding. The employees were nice and pool area was wonderful and we didnt really mind the extra security upon checking in but i will never stay in anpther Motel 6 again and i booked a Motel 6 in Gold Beach Oregon that was wonderful but i wont risk another stay being so uncomfortable again.


Helen Robinson September 6, 2016 at 2:15 pm

This incident happened to my daughter when she stayed at the Motel 6 in Streetsboro, Ohio on September 3, 2016. Please, please do not stay at this location or any other Motel 6 locations. We are currently waiting to see what customer relations will do, they said the manager has up to 5 days to respond. My daughter was promised a refund the next day and of course that never happened. Please pass the word on about this hotel, this motel chain and this incident. Please don’t let this happen to you.

Signed by a concerned Mother.

Date of Incident – 09/03/16 ~8:40pm to 10:00pm
AM Agent – White male, ~5’10, ~240 with ear length dirty blonde hair; early to mid 30’s
PM Agent – Indidian make, ~5’6, ~140 with short black hair and accented dialect; late 20s to early 30s

If I could have given this experience all zeros I would have. The caliber of service was deplorable, I was told I would receive a call on 09/04/2016 from the manager and a refund – both of which have not yet happened. The sheets were filthy (stained yellow and brown), the agent never gave me his information and would not give me new/clean linen. He served others more expediently (ie: a couple asked for a new room and got one in under five minutes after he told me he could not put me in a new room). I first left ~11am and explained to the front desk staff that the water was brown and the sheets were stained. I told him I slept on a towel but I took all the bedding off and asked that they not put it back on. I explicitly asked fr the beds to be stripped and the bedding replaced with clean linen. He confirmed my name and (when asked) told me there was a pipe that had burst on the 3rd floor which is why my water had been brown.

When I was insistent he find me an option after being there for about 40 min, he got the janitor. I explained this did not involve him BUT did inquire if the issue with the brown water was fixed. I explained to him that In the morning when I went to shower the water had the brown, and that the morning agent told me “oh yeah – pipe burst on a third floor”. This individual explained that I was “one out of a hundred people to complain” and that I should “just let the water run for a few minutes”. When I explained that this is unhygienic, he said “well that’s f-g childish” and walked away. He continued to speak on my complaint in a pejorative fashion about how “dumb and stupid” my issue was. When I went back two of the front desk, I again requested the agent call the manager or somebody else that I can speak to as soon as possible in order to collect to rebut to leave the establishment. This individual continuously said he was new and that he could not do anything. I attempted to call guest relations a second time when he said he would try to call a manager, and went to a rout a corner where it was quieter than the lobby. What I was able to get someone on the phone and moved to walk outside of a conversation, there were two police officers waiting for me. As I explained the situation to the customer service agent, they took their notes added to my information after words stating that the individual had called them in at that I was “acting crazy”. Never did I curse at this individual, threaten this individual, or do anything that could have been construed in that fashion. I was on the trip for business and continuously iterated fact that the main thing that I asked for was clean sheets in my room.

After realizing the severity of his actions – and the potential harm that he could have caused by calling police when no crime was committed; I was insistent that I leave the property and go to the Comfort Inn next door. When I was coming off the elevator, both officers would they are and told me that they spoke to the manager and that he would call me and 9:00 the next day, (neither of which have happened as of September 6, 2016) and that he would give me a full refund ” no questions asked”. I can not articulate about how humiliating, frustrating and demeaning this experience was for me. To be the only person of color and to have this individual service others in a fashion that was more expedient and appropriate really made me look at this individual and the establishment and question if they employ discriminatory practices. The guest relations agent that I spoke with told me that they would file a complaint or my behalf, and I do intend to follow-up on this action to see what further steps I will need to take in regards to this issue.


kevin r quaide September 26, 2016 at 9:48 pm



Susan Huth September 5, 2016 at 9:05 pm

My husband & I have stayed at this Motel 6 #1427 N. High St. in Columbus, Ohio (formerly a Red Roof Inn)during Ohio State Football season. We stayed at the Red Roof for a number of years with little issues. There were elderly couples and families that stayed at this location – even HS sport teams. The front desk staff were friendly and knew us because we came year after year. WE WILL NOT BE RETURNING! On the weekend of September 2-4, upon check in – we could not enter the side door leading to our room- the latch was broken and we had to get the manager and thought he was going to fix it… NOPE. This is just the beginning. Our room was a handicap accessible- newly renovated. It had NO Phone and NO clock/radio , limited towels, and 2 bars of soap. We went to bed ~ 11:30pm with loud partying going on in the rooms on the floor and the odor of marijuana in the hall. At 2:45am, we were rudely awaken by someone pounding on our door demanding to let him in! We talked through the door and told him he had the wrong room! Looking through the peep hole – there were 2 males and a female that we did not know. My mind was racing… were they going to harm us? rob us? He continued to pound on the door telling us to open the door! We yelled back NO – YOU HAVE THE WRONG ROOM AND WE ARE CALLING THE POLICE! There was no phone in the room- fortunately, I had my cell phone and called the front desk. The phone rang and rang and rang. Finally ,the front desk answered and we explained the situation and asked him to call the police. We thought he was going to come and address the situation – He DID NOT. We waited for almost a half hour. No one came to our room. I was afraid for our lives. My husband and I decided to grab our belongings and run to our vehicle. The intruders were not in sight. We got to our vehicle and drove to the front desk. The desk clerk was on the phone and I was outraged! I demanded to know why he didn’t come to the room and questioned if he called the police. He responded that he is the only one working and can’t leave the desk and that he called the police on a non-emergency number! NON-EMERGENCY- OMG! Shame on me- I should have called 911 myself! A few minutes passed and 3 Columbus Police officers arrived. We learned that there were other complaints that evening AND overall at this location. We explained what happened and were advised to find other locations to stay and to file a complaint with corporate. The Officers were unable to get into the door to the hallway where our room was located because the latch was not fixed. This was a safety violation and he wanted to speak to the manager and was going to have the Fire Marshall conduct an inspection. I demanded a refund and was refunded. Fortunately, I was able to book another hotel and at 3:45am – we left this unsafe Motel 6. Honestly, we have never experienced anything like this at any hotel we have stayed at. This Motel 6 needs to prioritize SAFETY, Re-think the staffing especially at night and consider hiring security and step up and deal with complaints appropriately. We will not be returning and sad to say, this experience left us with an undesirable reputation of Motel 6.


Shannon Bode August 30, 2016 at 2:16 am

This past weekend August 25-August 28 I was moving my son into his college dorm and due to budget I chose Motel 6. The area as well as surrounding areas were booked due to the 2 colleges in close proximity beginning school at the same time. I stayed alone at the Beasverto Oregon location on SW Canyon and as soon as I stepped into the room I cried. It was awful, first of all I got a smoking room& I requested non-smoking, the bathroom faucet did not work but a trickle, the tub was peeling, putty was caked on to the walls, when you flush the toilet water rises on the floor around the toilet & to my dismay when I went to shower and took down the stained white towels there was a hole in the wall which 3 baby coachroaches crawled out and I had to kill. I stuffed toilet tissue inthe hole fir the remainder of my visit. The phone jack was off the wall and a hole was exposed so I stuffed the only wash cloth I had in the hole. The adjoining room was missing half of the extra security lock so I mived the fridge in front of the door. When I went to get into bed I realized all of the cigarette burn holes in the blanket and the comforter was stained with some sort of grease and the nightstand had cigarette burns as well. I put all of the added locks onthe door as well as a chair in front of it due to the uncertainty of my safety with a few other guests staying there. When I checked in I waited at least 15 minutes because the office was empty, so I even called the hotel, but the phone rang in front of me unattended. Then who I thought was a guest due to her wardrobe, ended up being the front desk employee. I was taken back by the spaghetti strap tank top with her bra strap wider than the tank top on display with a pair of jeans. It felt very unprofessional and I honestly was quite worried to give her my credit card. I am a pretty patient person and this by far was the worst experience I have ever had at a Motel 6. I was already comitted to my reservation and hotels were sold out in the area so I was left with no choice but to complete my stay here. The apprehension I felt inthe evening for my safety due to certain other guests, and the room next to kinehad a dog barking at 3am, it was hard to get any rest. Taking my son to college was a challenge emotionally & I didnt feel I had a safe, clean place to rest & take in all the changes cause I was too apprehensive with my accomodations. I expected more from Motel 6, and this was a financial hardship for us and it was not worth the money I had to pay. I hope to hear back from someone because I do have all the pictures I took of my room. Thank you


Sara August 29, 2016 at 11:01 pm

General Manager property #657 Jessica Jelly was seen at current employees home with child purchasing drugs (marijuana). There is pictures and video of the said inncedent. Very unprofessional.!!!!


Sara August 29, 2016 at 10:57 pm

I find it disturbing the General Manager of property in Grafton.#657 hangs out with employees at employees home and in apartment on property to get high. Very bad for business. There are videos and pictures for proof.


ashor nona August 28, 2016 at 6:19 pm

WARNING. If you read this and still reserve a room at this DUMP, then you deserve everything coming to you. I am 62 years of age. The last time I stayed at Motel 6 was when I was 21. I WILL NEVER STAY AT ANOTHER AGAIN, EVER. Before reserving a room, I looked at Reviews, WHICH ARE A LIE, and noticed a 3.4 review summary. Looked at the hotel photos, WHICH ARE COMPLETE LIE, and it looked nice. So, I made reservations for Friday and Saturday August 26,27 and leaving on August 28, 2016. My son and I arrived at 11:30 PM.

I instantly knew we had been had. Walked in the office and spoke to a heavy set Hispanic woman about late 20’s early 30’s, who was coughing and wiping her knows with tissues, while handling our driver license. For some reason, she made two copies of our ID and then crumbled one copy and threw it in the garbage can. My son who is in the Military, asked her to give him the extra paper with our ID’s or shred it. We paid $222.00 for two night to stay at a DUMP. I mean PURE DUMP.

Drove to our room, which was on the first floor. Right in front of our room was a large garbage can, which was FULL and smelling like hell. The top portion was full of cigarette butts. And for extra, there was urine smell all around the area. Honest to God, the garbage can was 3 feet from the door. We walked in and thought someone had been dead in there. It smelled worse than the garbage can. Turned the window style AC on, which sounded like an 18 wheel truck engine.

Then came the worse part. I wanted to take a shower, as we had been driving for 6 hours. OMG, how do I describe the bathtub. I knew if I stepped in it, I would catch AIDS. Simply put, it was FILTHY. The towels looked like they had been used to wash a car with. So, needless to say, no shower, no nothing. Slept in our clothes. Went to the beach the next day in Oceanside. Stayed there ALL day and took a shower at the beach, as I did not want to get sick from touch ANYTHING in the room. The beach shower was 100% cleaner that the one at our room. At 6:00 AM Sunday morning, we got up, and got the hell out of the DUMP. Folks, so help me God, I have visited the world for 15 years and I have stayed as some SHIT HOLES. But this, beats them all. Stay the HELL away. You have been warned.

If there was anything worse than ONE star, I would put it.


kevin r quaide September 26, 2016 at 10:03 pm



Jon York August 27, 2016 at 1:06 am

I have been staying in hotels since the beginning of June due to my lease ending and being unable to find accommodations that are satisfactory to my wife’s and my needs. During this time we have stayed at the Motel 6 located at 1508 S Rustle Rd Spokane, WA 99224 on several occasions for up to 3 weeks at a time. Almost all of the employees have been great. They all exhibit great customer service and have gone above and beyond to accommodate us as guests, and to help make us feel at home durin our stays. However, one employee has gone even further to ensure that our stays have not only been comfortable, but he has taken steps to guarantee our personal safety. During our time living in one hotel after another we have encountered a wide range of people with an even wider range of personalities. Unfortunately not all of those people and personalities turn out to be good ones. One such person had become obsessed with my wife and would follow her, make inappropriate remarks and gestures towards her, and would also make promises/threats of the things he would do to her. One night while stayi at the Motel 6 located on Rustle Rd, I discovered that this man had followed us, was parked in the parking lot very late at night, and appeared to be waiting for my wife to exit the building. It was at this time that I notified an employee of the situation and that employee’s name is Davon Hargrove. While has always shown exemplary customer service, in this situation Davon immediately showed his concern by first ensuring that my wife was not only OK, but that her safety was guaranteed while he handled the situation. He then proceeded to ask me for a description of the man and his vehicle so that he could verify the exact location of the individual. Davon then went outside to explain to the man that if he was not renting a room that he wouldn’t be able to remain on the property. At his time, the man became agitated, stating that it was a free country and he could park his vehicle wherever he pleased(in not such nice language of course). He also began using racial slurs directed at Davon as he is an African-American individual. Davon, with more patience thank would’ve n able to muster, again explained that the gentleman would need to leave the property if he was not a tenant, or a guest of a tenant, also adding, in no uncertain terms, that if he remained on the premises that he would contact the authorities and have him trespassed from the property. The man then decided that it was in his best interest to leave, and, fortunately for my wife, never returned. This situation, although seemingly mundane, was a huge concern for my wife and myself. Sensing that this was a very important matter for my wife and myself, Davon took ownership of the matter and immediately addressed the situation. Davon acted with the utmost respect for us as tenants and for the gentleman as well as an individual. Davon never lost his composure and never once was baited into an argument. Davon not only exemplified what an employee should do in this given situation, but he also acted in a manner that showed he genuinely cared about our safety and well-being, not just as an employee but as a human being. If all employees at all the Motel 6’s across the country acted as Davon did in this situation, there is no doubt in my mind that there not only would never be a dissatisfied customer, but all of your customers would be extremely grateful, as well as loyal and very likely to refer their friends and families to stay at Motel 6 whenever they travelled. Davon went above and beyond the call of duty and made already loyal and satisfied customers into customers who will: always stay at a Motel 6 when the option is available, urge everyone they know that is likely to travel to stay at Motel 6, never hesitate to ask for assistance from an employee for fear of bad customer service, and be eternally grateful to Davon fofor taking ownership of the situation and having pride in duties as a guest representative with your company. Thank you and hopefully your company is able to find and hire many more employees like Davon.


Harlan Butler August 25, 2016 at 10:47 pm

I rented a room for two days and on the first day there my father in law had a stroke, my girlfriend came to mind the kids so I could deal with family members as they came to coordinate with me on what was to be done with him and the kids so I could tend to caring for my father in law . I am his caregiver. My girlfriend locked herself out of room and asked office to open door .as I returned from hospital I was told to report to office about unregistered guest. I explained situation but was rudely dismissed by manager. He tolde I was to remove belongings from room and leave. I inquired about refund and was informed that it was forfeit do to violation of contract stating guests must be registered. I again explained situation but was told that it didn’t matter. I called police and they told manager that my situation was legit and if I was evicted then a refund was in order. At this time manager had me sign receipt , just to tell me my signature didn’t match and refund was void. He said that it would be sent to me by mail from corporate. I still have not received refund. This was over month ago. I wonder if this is just a way to scam customers and the manager is pocketing money. He had signed receipt saying I received refund and I asked for the receipt telling him to destroy it or make it void only to have him walk away into back office. I made complaint but have not heard back from corporate many times has this happened at the Petaluma motel 6.


Bob August 25, 2016 at 4:45 pm

To whom it may concern,
Just wanted to say that I had a pleasant (lengthy) stay at the Motel 6 in Bismarck, ND. This was made possible by Jane Richmond, the GM of said motel. I’ve stayed at many motels throughout the years and a friendly face along with excellent service goes a long way. With the usual negative comments these type of sites engender, I’d like to add appreciation for a job well done.


ROBERT August 24, 2016 at 9:30 pm

24 August 2016

Re: Dissatisfaction

To Whom It May Concern:

My name is Robert A. Merrigan, I grew up Santa Ana – California. My son and I planned a golf outing for two days playing courses my late father and I used to play and were planning on visiting their gravesites at Fairhaven Memorial Park.

I booked a reservation at your facility located at 1623 East 1st Street very close to both courses we were playing and very close to the cemetery. After the completion of our first round today at Riverview Golf Course, we proceeded to your facility on 1st Street arriving approximately at 2:45pm. We initiated the check-in process when we were informed that both myself, and my son were to show government issued identification – my son didn’t have his. When the reservation attendant became aware of this she insisted, stating it was a policy and an agreement between Motel 6 and the Santa Ana Police Department. I am not disputing the policy but the lack of foreknowledge to the effect. Nowhere on my printed itinerary is there any mention of both parties having to present “ID”. I am 55 years old and have stayed at hundreds of hotels and motels all over the United States and I have never known this to be a policy – ANYWHERE! I presented my CADL, a Visa credit card and offered $200 cash but she refused. I explained we were from San Diego and had no other options at this point – SHE DIDN’T CARE just kept stating policy. If your are going to strictly adhere to these types of business policies then it would be a great idea to insure that this was clearly spelled out on your reservation itineraries.

I am thoroughly disgusted with the treatment we received – we were forced to cancel are 2nd tee time on Thursday, not able to visit my parents gravesite and left a horrible taste in our mouths regarding Motel 6. I am the franchisee of many Subway Restaurants in the San Diego area and I assure you anyone asking me for suggestions on places to stay will be moved well away from Motel 6. I am going to tell every single person I know how crappy my son and I were treated and the fact we had to give up our golf outing early – DISGRACEFUL.

You are free to respond and attempt retention.

Sincerely Mad,

Robert A. Merrigan


Becky August 22, 2016 at 11:08 am

I don’t know if the motel we stayed at is a franchise or not, but corporate should do something about it because it gives all Motel 6’s a bad name. We stayed at 5501 Tinker Diagonal, Midwest City, OK. I never saw such a filthy place. There was human excrement on the sidewalk outside the rooms. The trash receptacles outside the room doors were overflowing. We got dozens of flies in our room because of that. When the trash cans were emptied, no one bothered to clean up what had fallen to the ground and blown around the parking lot. There were trash bags overflowing in the elevator. The bedspread was torn. There was hardly any furniture in the room: only a bed, a tiny table, 2 rickety chairs, and a couple of things screwed into the wall to pass for endtables. No dresser or anything, because the dressers are all busted and piled in the hallways. There was no free coffee in the mornings: “The coffee machine is broken, sorry, there’s nothing I can do about it.” There are numerous fire hazards: the broken furniture piled in walkways, the lock on our door which wouldn’t unlock to let us out until we banged it around for a couple of minutes, and the extension cord that the people who live upstairs drape over the railing to run into their van to power their large deep freeze. It was the nastiest place I have ever seen, and the people who run it don’t care at all. And they charged $59 per night for 2 adults. I filed a complaint with the Oklahoma City Health Department, and they accepted the motel people’s explanation that they were “renovating.” No, they didn’t do any renovating at all while we were there, but the Health inspector said they were “preparing” to paint when he got there. The Health Department has received complaints for the past 5 months straight, I was told. But I guess the motel people keep a can of paint under the desk for whenever the inspector shows up, because the Health Department hasn’t closed them down yet. I think everyone who has seen a filthy motel should file a complaint, anyway, because maybe someday they will close these places down.


Tiffiny August 21, 2016 at 4:49 pm

My family and I rented a room (#236) August 17,2016- August 20,2016 In King of Prussia. When we went into the room first thing we noticed that the room wasn’t very clean then the wooden floor had gaps in it! That night cause there were 4 of us staying in the room we asked for 4 more pillows cause there were only 4 pillows in the room we kept being told they didn’t have any extras and we asked 5 times for them the air conditioning hardly worked in our room the room didn’t get cool at all! Then the next morning when we got up too take showers there’s a huge gap in the ceiling of the shower. So we showered left for the day came back asked the front desk again for pillows and the great guy that was on actually brought us pillows with no problems no excuses at all. He was a great employee before we left the next morning I went down and personnelly thanked him and was telling him what the girls on shift the day before did too us and he was apologetic and the manager then waked over too ask me what happened and said something would be done about it! I worked in hotels plenty in my life as housekeeping and I know nothing ever gets done but this is the last time we will ever stay in a Motel 6 ever highly disappointed paying the amount of money we pay for a crappy room and service and too pay extra for internet everyday it’s not worth it too me thanks for ruining our time there with how awful our room was no comfort at all was had by my family at all!!!!!!!!


Patricia Higginbotham August 20, 2016 at 11:23 pm

I reserved a room on 8/19/16 at Motel 6-Gainesville, FL #8724, 7413 West Newberry Rd.
I was assigned room #206; I was told they had just taken over the hotel and renovated it!!! I assumed that this would mean an improvement. Not so, there were no hotel signs outside, and very few lit light fixtures on the grounds and in the hallway and inside my room. Being a single women it made me extremely nervous walking from the dark parking lot down the hallway to my dark room.

Inside the room was even worse! 1) the lamps in room weren’t plugged in 2) the blankets had burn marks and tears 3) night stand had a cigarette burn and water stains 4) the carpet and walls were covered with black dirt or stains 5) bathroom was filthy! shower curtain was covered with mildew, tub floor was black and grungy, faucet wouldn’t shut off. Grout in shower stall was full of mildew too. Along with black hand prints on all walls in bathroom.

The desk clerk, Quinn, was very accommodating and tried to put me in the last available room, however that room reeked of old smoke and the light would turn on by the wall.

Needless to say, I’m am extremely disappointed in the quality of rooms. I would like to have a credit on my charge for this night.


Stevie Lewis September 13, 2016 at 1:10 am

To whom it may concern my name is Stevie I’m in Las Vegas NV at one of your fine establishments motel 6 in other words I gave been relocated from one room to another and five minutes into my stay im killing roaches theirs no need for a long paragraph but it’s real clear that your place of business has a real big roach infestation problem i came into my new room and recorded a roach climbing the wall and was just offered a refund After being harassed by a dope addict who looked like he needed a step program and I mean 12 step for drug use.


Jenny S August 18, 2016 at 5:51 pm

Stayed at the motel 6 in Altoona Iowa. Room was disgusting, musty, had at least 3 types of mold growing in it (no joke), wrappers in bed, bugs, stains on sheets, mold starting on mattress, sodas in vending machine were expired, etc, etc, etc. It would be better to put a blanket in the grass outside and take your chances. I spent most of the night in my car. Staff doesn’t care, you can’t ever seem to find a manager to talk to, and corporate couldn’t care less. When I complained about the filth to corporate, I was told that they resolved the issue by cutting the housekeepers pay, which made me very angry. The filth is the managents fault. It was obvious that management at this hotel is one BIG failure. I don’t always put a lot of stock in reviews, but please believe me and please do not stay here!! I can’t even put into words how awful this place was. The health depth should truly step in.


Clay Johnson August 16, 2016 at 11:20 am

August 12th 2016. Our stay at Motel 6 Altoona Iowa. A WARNING for ALL readers. Sleep in your car, pick-up or if necessary buy a tent and sleep any where you can find flat ground to lie on. If you still choose to ignore my warning and stay at this location then keep your clothes on when going to bed, don’t walk in bare feet, and cover the toilet seat with toilet paper before sitting down. And don’t expect the staff to be friendly or attentive to any of your needs. Again I suggest you stay at any other hotel/motel you can find.


Kaitlyn August 16, 2016 at 3:56 am

So I’m very easy going about budget hotels, and I’m able to forgive a lot. Having no parking close to my room when I arrive at 0130? No worries, I carry pepper spray. Unknown stains on curtain and back of chair and on top of one of the comforters? No worries, just won’t touch those things. No shampoo in the shower, just a bar of soap? Ehh, I’m going camping tomorrow, no need to wash my hair. Dirty carpet? No problem, I have a pair of flip flops I can wear. I’m not picky about a lot of things in a hotel. However, dried urine all over the toilet seat that is there before I even use the toilet? DISGUSTING. I know cheap hotels are just that, cheap. I know that they’re not cleaned as nicely as a Marriott, and that’s okay. But for them to not clean the toilet? Seriously??? That’s the epitome of just downright disrespectful and disgusting.
I’m able to forgive a lot, but I will not forgive this. I travel cross country every 3 months or so for work, and you have lost out on all this potential business. I’d rather sleep in my car than another Motel 6.


brian waale August 15, 2016 at 10:34 am

My name is Brian Waale, I live in Minnesota.
I work for an adjusting firm from Richardson ,Tx Handling insurance property claims
for wind and hail losses. I have stayed at the motel 6 here in Bismark, North Dakota
for the last 8 weeks. I have just finished my last claim today. I will be going back home to Minnesota. I generally work for five months of the year and stay in motels. Red Roof, extended stay America, country Inn and suites, Holiday Inn express, ect. I usually don’t stay at the Motel 6. I am very easy going, and the other insurance adjusters that work for my company usually stay whatever motel that I go to. I will never stay at another motel again in any state that I work in except for the Motel 6. You have turned me into a loyal customer, now I understand why you leave the lights on! If the other managers at the Motel 6 are just half as kind, courteous, and considerate of other people like the manager here ( Jane Richmond ) then I will always stay at the Motel 6. Reason being- I go to work at 7:30 a.m. every morning to look at the property hail losses. I usually see Jane in the mornings with a smile on her face and she always says
I hope you have a wonderful day, It is hard to understand if I’m having a bad week of work how good that makes me feel when I go to work every day. I feel like I’m home and actually I’m away from home. Then I usually see her in the evenings and she checks to see if the room has been cleaned properly and is there anything that I need. I would like to know where in America at any motel that I ever stayed at that you get this friendly consideration except for Motel 6.
Even all the staff members are kind. Way to go Motel 6, you are 10 Star Motel in my opinion. Believe me I will let all my co-workers,friends, and family know what a wonderful experience I had staying here. I would like to say thanks again to Jane Richmond for making my stay here so pleasant.
Life long Customer from this day forward,
Thank You,
Brian Waale


CT Patrick August 10, 2016 at 9:39 pm

Unfortunately when booking online, you have no idea whether you are booking at a “franchise” location or a “corporate” location. If you happen to have a bad experience at a franchise location, ……. well you have no recourse. The Motel 6 customer service reps tell you that it is at the managers discretion of that location to resolve the issue. What a joke! You might as well book at a no name motel. You’ll have the same results if there’s a problem.
In the future , I will avoid Motel 6’s at all costs.
Not worth the aggravation. Especially dealing with customer service trying to resolve the issue!


Dimiteic August 16, 2016 at 1:26 am

I too had the same experience with them and to go a step further by stating that the whole company is going to pits behind giving the guys from India franchise”s to operate under what was a solid American biz for a few bucks more your opinion of the customer no longer is important to them they alwow these guys to treat you like sh*t and have no witch to deal with such rouge behavior from. These guys who treat loyal respectful hard working American people who are expecting to get the same respect as you may get from the corporate stores they operate shame on them I can say this I’m done with the scrum lords. The last straw was when there was sh*t all over the walls and floors. Of the room I rented. In Redlands location when the American employee quit her job after being wrote up a warring for doing the right thing by giving me the last room available. And they would have sold out this weekend but instead gave me a cleaner room. So that me and, won’t risk getting sick from something in the room and the owner had the balls. To tell me I should have just cleaned it my self and then charged me for the second room I tell you what America if ever in Redlands stay away especially if you. Get there and you run in to Aj the guy who runs the place a total a-hole you will get the worst customer service I’m sure you would have ever got at a motel 6 in your life. The rates are so all over place when at most important the rates should be posted so you know your getting the same experience as you may from corp the motel 6 just don’t seem to care about you stay at home


norma morales August 10, 2016 at 10:53 am

I stayed at motel 6 Newark Delaware in room 158 got bed bugs I went to the front counter to file my complaint. she act like she didn’t care and treated me with ignorance. I ask to speak to a manager and she refuse. that is when she got rude and ignorant and with a loud voice told me she did not care, and for me to call who ever I needed to call she can care less. This issue needs to be address. Sucks that one has to go through this and nothing is done about it. Bed bugs are a big issue and beware for those that are looking to stay.


Tonya Morrison August 6, 2016 at 9:07 pm

I’m reading to contact a regional manager or districtManager 4 Salem office Motel 6 about 2 days ago and accident happened a friend of mine accidentally overdosed I called an ambulance to go where my friend was he was not on the property it wasn’t even near the property but I am being kicked out because I called an ambulance to save somebody’s life literally saved their life how’s that fair or just to say since I tried saving somebody that I was causing a scene but thank God I found him and they found him because if not he would have been dead because nobody cared enough all this happened on 8/4/2016


Kevin Wagner August 4, 2016 at 11:43 am

I stayed at a franchised Motel 6 in Mount Pleasant, TX (2502 W Ferguson Rd). I have pursued remedy to my complaint to Gen Mgr Vinny Patel to no avail. 6 phone calls, 3 emails. No return correspondence. My visit 7/18 I had no offered Wi-fi (connection problems?), BUT even more of a problem, the Motel had NO electricity from 1A-4A.
I stay at Motel 6 in Irving (Airport Frwy) and the one in Belmead, TX several nights each month. No problems; in fact excellent staff and accommodations.
Please advise me what to do? I would like a refund to my charge of $51.97.


Jessica hambly August 5, 2016 at 2:55 pm

All my belongings were stole from atascadero California motel 6 I have tried numerous times to make contact and all I get is customer relations. These people are a bunch of theifs as the manager from this location named FRANCINE was involved and now everyone is saying oh well. I WILL ADVISE EVERYONE TO STAY AWAY FROM ATASCADERO CALIFORNIA MOTEL 6 THEY ARE A BUNCH OF CRIOKS.


Lisa G Carner August 3, 2016 at 6:00 pm

July 19th-Aug 2, 2016 1027 Apalachee Parkway Tallahassee, Florida 32301
I have to say I have never stayed at a Motel 6 before and I will never stay at one again. It was the worst experience ever. The floors were so filthy that if you were barefoot your feet would turn black. Had to move from room 107 to 109 because the ceiling began to leak. One night, a man came pounding on the door in the evening. He was threatening and it was extremely frightening. We asked that the police be called but the young girl at the desk did not call them. She did not even notify us that they were not called and we were waiting for them to show up. When I asked her why, she was very rude and said that she would call them if it happened again. By the way, there was a murder at this motel in 2013. We have seen the cops there nightly. A few days later we had to move from 109 to another room for repairs to the room. But before that could happen, the same young girl at the desk decided to get rude with us again. “Did you ask my permission to see the room.” When we asked to speak to her manager, the manager told us to leave and he then called the cops on us. We had paid a week in advance that morning and we could not get our money back until the next day. The cops who stood by and watched us move said that its a problem here and they are here every night for one thing or another. They said it is a very bad place. The nice staff member, who we had a good rapport with, apologized for their manager. The maintenance staff member apologized for their manager. They said they felt so bad for us, that we didn’t deserve this treatment. The manager’s name is Ephraem Seedansingh. This Motel 6 has so many problems that I am unable to list them all. But the worst, by far, is the management who needs some serious training in good customer service. Good news is- there is a great motel down the road called the Baymont and they charge about the same considering you needed to pay $4.99 a day for WiFi at the Motel 6 which never worked. It is clean, the staff is professional and friendly and it is very, very quiet.


Jessica hambly August 5, 2016 at 3:02 pm



Berenice August 3, 2016 at 5:28 pm

I went to Motel 6 120 Independence Blvd, Hardeeville, SC 29927 when I went to SC and I had the absolute worst experience ever. Ravin was the employee at the front and he was very RUDE and disrespectful. I always consider Motel 6 when I travel but this experience has made me reconsider. We went there and as I was showering I seen a roach right then and there I knew I did not want to stay there. I got out and as I was getting dressed I see 3 more roaches I could not believe it. Every motel 6 I have visited has been clean. Until this one. I knew the receptionist wouldn’t believe me so I killed one and picked it up with a tissue. I go down and try to get a refund and he refused to give me a refund saying they don’t give refunds with cash purchases which I knew was a lie. He also stated they didn’t have roaches which I also knew was coming so I went to go get it and give it to him. When my bf left the lobby he started yelling at me. I just feel like they need to do a lot better. Don’t think I will ever visit a motel 6 again. Nothing but lost money came out of that. We just ended up leaving.All this happened July 22 is there anything that can be done?


Linda August 3, 2016 at 10:38 am

I checked into the Motel 6 in Melrose Park IL. I paid cash and was told that if paying with cash a $30.00 deposit would be required. I have stayed at any Motel 6 and have always paid cash. This is the first time I have ever been asked to pay a deposit. I go to my room and thought I entered a time worp. It looked like something out of the 1960’s. Furniture old and worn. Carpeting dirty. Hookers up and dowm the hallways. Outside security doors didn’t work , no one in housekeeping spoke english. My advice is stay far, far away from this dump.


Norma August 2, 2016 at 8:07 pm

This is now about the principal. My mom booked 2 nights July 29th and July 30th. After checking in and walking the room noticed that the room was disgusting and unstayable. This is poor maintenance, customer service, poor health conditions, poor business. I understand a motto of offordable pricing but when the care and that vision gets to an unsatisfactory level for consumers that is unacceptable. Motel 6 across the country should not be in business. My mom was asking for the refund as her head let alone any ounce of her body was in that room. Her and my dad immediately went to find a different room in a different hotel. She has proof and its unfortunate that this has happened however the principal is this needs not continue.


anonymous August 1, 2016 at 7:53 pm

I stayed at the Motel 6 in Albany on Watervliet Avenue. It was disgusting. The bed spread was stained with god knows what. The blanket underneath had cigarette holes in it. The room stunk of cigarettes even though it was supposed to be non-smoking. The floor was sticky. The stairwell smelled like urine and marijuana. I did not feel safe there. Was supposed to stay 2 nights but only stayed one. Would have rather slept in my car.


kevin r quaide September 26, 2016 at 10:23 pm

the smell of weed would have welcomed compared to the stench of this rathole


Joy July 27, 2016 at 8:49 pm

The hotel room was filthy! There was something on the walls, the bedding was stained and burned with cigarettes, the shower tub filled faster than I could wash the soap off and the floor was grimy. The A/C was propped up by a 2×4 and barely cooled the room. I can see why they have signs at the front desk that says no refund after check-in. Oxford, AL


susie July 27, 2016 at 6:45 pm

My stay at Motel 6. I checked in at 3:00 PM at Joliet, IL. I attend a family Reunion and I turned the cover back to go to bed and I discovered that my sheets had not been changed from the other people or person. I immediately went to the desk to ask for clean sheets and pillow case, and a blanket. The desk clerk gave the sheets to me. The person who claimed she changed the sheet was Pricilla (the housekeeper) and the room was 106.


Sandra July 26, 2016 at 6:56 pm

I stayed at motel 6 in fredricksburgh Va. The place was beyond bad. The wolf place was just bad news. Only thing this place was missing was roaches. The manager over charged me for 3 nights when I only wanted one. When I tried to get my refund I was shown nothing but more hostility by the manager. This motel is covers in mold, burn holes, ando spliced electrical wires. DO NOT STAY AT THE MOTEL SIX ON JEFFERSON DAVIS HIGHWAY IN FREDICKSBURGH VIRGINIA!!!!


Tracy July 26, 2016 at 4:52 pm

The most HORRIBLE experience I have EVER had in a Hotel chain EVER. Made advance reservations online in April for a JULY wedding we live 3 hrs away. Stayed in Brampton at the Steelswell ave site was very rudely advised ONLINE reservations are not honoured. Traveled with my Elderly parents again very rudely advised Adjoining rooms requested in said reservations are NOT honored and were going to separate us to different floors. Called Guest Services advised that same and when I explained my situation was rudely advised NOT THEIR PROBLEM. Hookers and Drug dealers all over the place POLICE presence every day before 8am and after 10pm. The worst Hotel Chain ever and the staff were horribly rude. I do not recommend this chain to anyone. The Guest Services division is worse then the front line at the hotel.


Susan Coston July 26, 2016 at 11:02 am

I really enjoy staying a Hotel 6, I enjoy the facts that you are able to bring your pets, The only thing I do not like is when the pet owner does not cleanup after there dog.It is our duty as a pet owner to clean it up. This is how we loose being able to bring your pets to hotels.The floors in our room were dirty,how did I know they were dirty. Something got split and I wiped it up and the towel was black when I cleaned it up. The T.V. kept cutting in and out. Other then that the service is okay..


Karen Wright July 25, 2016 at 11:36 am

We had reservations to stay at Cypruswood CT, Spring Texas.. They were told we had 3 small dogs all under 10lbs. We called on the road to confirm. We got an email confirming reservations. We arrived at 4:10 pm. Upon arrival the Front Desk Clerk was extremely rude and refused to give us a room. We were left scrambling for a place to stay. Not to mention we are in Spring Texas because my sister passed away. We went to 3 different motels getting more stressed out. Finally we found a very nice motel.


Rick canzano July 25, 2016 at 10:49 am

I work for Wholesale Investments they get us rooms at the Motel 6 when we do our sales events, Motel 6 we stayed at was 111 W. Redlands in San Bernardino it is a total sh*t hole filthy dirty old dilapidated furniture filthy floors beds filthy showers torn curtains bedspreads that have never been changed stained with human body fluids semen burn holes in the blankets after reading all the complaints I don’t think doing anything with corporate headquarters will do anything good , Motel 6 is just falling apart better turn the lights out rather than leave them on because if you go in there with the lights on you’ll find out how big of a sh*t hole you’re really in corporate has no self respect for themselves with all these complaints I have been reading because it seems like all they care about is the money and no operational manual’s or people checking on their franchises it is a total disgrace I have pictures and I’m going to send them maybe that will open your freaking eyes as to what’s really going on ,there’s not this many complaints because people are saying you got a great organization , you need people out in the field to go around and teach these people h to go around and teach these owners how to run a business that represents your cooperation we called the front desk to send security stop only yelling and screaming that was going on I got to the point something was said about a gun call the dustproof and see what their procedures were loose let a call 911 it’s so bad about it are you and are cops don’t show up it’s a filthy rat hole I’m telling you you should get some inspectors out there I hope Motel 6 can clean up their image because I know I stayed in a couple of them that were far better than a good expected that’s because they’re good management and apparently they care I’m not saying they were five star but they were well above this particular hotel . This place needs to be inspected and cleaned up , hope your company will start getting in the position of getting these owners to Follow the procedures if any are in place so far motel six is zero stars .


Patricia Evans July 23, 2016 at 11:01 am

We stayed at a Motel 6 in Seaford Delaware. Check in was easy and the front desk clerk was very nice. It all went down hill after that!! The room was filthy and reeked of cigarette smoke, even though it was a NON-SMOKING room! The sink and tub had soap scum and hair all over them. The counter top around the sink was covered with soap scum. There was still wet, scummy soap on the shelf of the tub!! The carpet had obviously not been vacuumed in some time. The mirror was filthy, not sure when they were last cleaned. The small sofa was dirty and stained. We should have walked out then and requested our money back. I went back down to the front desk and told him our room was filthy. He was nice and took our room number. We thought someone from housekeeping would be right up to clean…nope. At 7pm WE went to Walmart and bought cleaning supplies and went back and cleaned the room. We couldn’t vacuum and we did check the sheets and mattress, they appeared to have been changed, probably the only thing done on that room that day. We never took anything out of our suitcases and only took out what we needed and put it right away when finished.We were from out of state in Delaware to attend a funeral and couldn’t find any other room or believe me we would have and disputed the fee through our credit card. It is a beach area so hard to get rooms. Maybe Motel 6 is no frills or no extra amenities but is CLEAN an amenity…I don’t think so!!! Motel 6 corporate needs to clean up their motels or close them. Aren’t these places inspected by the Board of Health or something…RUN, DON’t WALK FROM A MOTEL 6!!!. I think I should be reimbursed for my cleaning supplies and time spent cleaning my paid for, rented room!! The ONLY positive was the young man at the front desk!!!


Tatianna July 21, 2016 at 3:46 pm

On 7/20/2016 I stayed @ motel6 property 0416, the front desk clerk by the name of Mrs Tina was exceptional with accommodating me in the most up professionalism, upon arriving there I was checked in to my room and realized the lock on the door wouldn’t let my key work to let me in, I returned to the front desk to see what was wrong, Mrs Tina moved me to another room upon that, same issue, Mrs Tina at that pt moved me once again, this time upon getting into my rm I entered the bathroom to find urine dried on seat, upon other foreign bodies, I went back to front desk to at that pr request cleaning supplies to fix the issue, At that pt Mrs Tina took upon herself and gratuity to come to my rm and clean my bathroom, that is what you call above and beyond the call of duty, and did it with a smile, now this being said to have a desk clerk to make me feel important, and took the time to do that when it wasn’t even her job, nor fault, and me being tired checking in sooo late, it made it well worth all I went through, especially when you find someone as such, so not all stays at motels are horrific, there are some good stories, and this is mine, so thank you Mrs Tina for going out your way to do your job and others and doing it with a smile on your face, and motel6 you have an employee who doesn’t just work but works and enjoys her job and putting a smile on the most frustrated person in a frustrating situation!!!


Tatianna July 21, 2016 at 4:17 pm

Also I called the front desk on 7/19/16 about the new issues I had and spoke to a Carlotta and asked her about how could I inform corporate of 1 the bad experience and then how the desk clerk made it better and I wanted it to be known, she asked me who was the clerk and I explained the situation, at that pt she told me to go on motel6 reviews and post the comment, I told her at that time my phone wasn’t allowing me to but if she could just pass the word or let it be know , she was very unprofessional, rude, told me she would post a sticky for herself to remember, and would do it, upon checking she did nothing, and told me if I couldn’t do it, she couldn’t help me, my question is how come some want to exploit bad reviews, but never want to tell of the good out of a situation, and she rushed me off the phone, and hung up!!But another situation ugly turned good I was eventually able to post my negative but positive comment!!


Jane doe July 21, 2016 at 8:48 am

Also am writing in concerns, the rude and unprofessionalism of a particular worker, name is Carlotte, on morning shift, overheard her speaking to other employees very rudely and using her so called mod authority out of context! She is not MOD material! This is at property on hwy 49 Gulfport, ms!!!


Jane doe July 21, 2016 at 8:44 am

Yes I am writing in concerns to policy and procedure of Motel6, they have an mod at property 416 that hired her own cousin, where is the conflict in this, that is not policy!


Lori Harrison July 12, 2016 at 4:25 pm

My name is Lori Harrison. I went to the Motel 6 In Tempe Arizona I filled out an application dida room for them. They told me they would call me back the next day and they didn’t I found out from one Of the gentleman that lived where I live that the only reason they didn’t hire me because they said I was a crackhead No Drug test no nothing just assumed I was a crackhead I’m 58 years old and I don’t touch that stuffI will never go to another Motel 6 with the people that you have working there it’s ridiculous thank you.


Kathy Gipson July 12, 2016 at 1:38 pm

MOTEL 6 AR #8601
BE CAREFUL LEAVING THE LIGHT ON ISN’T THE ONLY THING THEY ARE LEAVING ON FOR YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE TRIED TO BE NICE AND CIVAL BUT THEY LEAVE ME NO CHOICE!!!!!!!!!!!!!!!!


Todd McKnight July 12, 2016 at 11:31 pm

Motel 6 / Pleasanton, CA
7-12-16 ( 7:30pm )
My son and I checked in with no problem, on the Third night my son pulled down his bedding as it was hot and noticed a “USED COMDOM” in the bed, that he has been sleeping in for the past 2 nights. To make matters worse, the “MAID” has has made the bed every day. Someone please tell me how this is possible? We went straight down to the manager and explained to him what we had found. He sent the maid back up to our room with clean sheets. I asked the manager if it was policy to just change sheets after a guest has slept in a bed with a used condom “bed someone else has had SEX in” He replied that it was not his responsibility to clean the room and if we did not like it we could leave the hotel. I could not believe my ears, really if i didn’t like sleeping in a bed with a USED condom i could just leave the hotel. My son and i went back up to our room, the maid had left and the bed was made. We sat for a bit still in shock from what the manager had said. My son walked up to his bed and lifted the mattress and you will never believe what we found under the mattress. A females dirty shorts and underwear!!!!!!!! You have got to be kidding. We went straight down to the manager again, and showed him pictures of what we found, my son took a video of the encounter. The manager told us that he had already sent the maid up once and there was NO-ONE at the hotel that could go clean the room and he had no other rooms available. So our choice was to sleep in a bed with dirty underwear in it or LEAVE. Now I get it, Motel 6 is a cheap hotel but not cheap enough to be disgusting and unsanitary. Now the manager is asking us to leave the hotel because we have complained about the disgusting living conditions in his hotel rooms. This hotel is owned by corporate, so i called them and talked to a very nice lady that basically said there was nothing she could do and my son and i had to leave the hotel. The next closest hotel that has a room available is 30 miles away and almost triple the cost. I have spent $1900 on rooms at this hotel this week alone, for me and my employees and this is the service i get. I am shocked that companies get away with this kind of customer service not just from the desk clerk but the MANAGER. I will be posting Yelp reviews and doing what ever i can in my power to let the world know how SICK it is to stay at a MOTEL 6!!! This has been my worst experience at a hotel in my life. And for corporate to not even care makes it incomprehensible……. i would not recommend Motel 6 to my worst enemy. The manage was Jayson Bhan, someone that should not ever be a manager of anything. DO NOT EVER STAY AT MOTEL 6 IF THIS IS THEIR POLICY!!!!!!!!!!!!!!!!!!


Todd McKnight July 18, 2016 at 3:50 pm

Well i am still waiting for Corporate to contact me with in the 24-48 hours like they said. it has only been 96 hours so far. It is amazing home much Motel 6 does not care about its customers. Not even the managers care. I have and open ticket that was started 7-13-16 at 7:30 pm. This is the worst company & hotel, of which I will be make it my mission to let everyone know how bad they are.


Todd McKnight July 25, 2016 at 8:12 pm

I am still waiting 13 days later for Corporate to call me back regarding my stay at Motel 6 in Pleasanton CA.

Motel 6 as a whole should be shut down or ran by a different entity. If Corporate can not even contact their customers after a complaint then the BBB should shut them down.

I am filing with BBB today, I’m over trying to contact cooperate anymore!!!!!!!!


Robin Cooper July 10, 2016 at 8:53 am

Biloxi/Oceanside Mississippi
First I was told free wifi… there was wifi, you just couldn’t get anywhere on it. My phone couldn’t find the wifi to connect to and my laptop couldn’t load any pages once it did connect.
85$ for a scumbag room on a Saturday night while traveling back from Fla to Texas I didnt have many available, affordable options.
The free breakfast, which has a sign in the dining area for serving hours 6am to 10 am consisted of coffe or tea.
I expected the smoke smell as I was told it was a smoking room. I did not expect the piss and vomit smell.
I will be calling corporate as soon as they open today and I will be raising hell at the front desk when I check out in a few


belinda dolly July 9, 2016 at 11:43 pm

Stay at the motel 6 in mobile,Alabama it is horrible. It a shame my kids are scared to sleep. The bed are hard as rock and it look like a drug hotel, floor are dirty. Tub smells. It sad to be named Motel 6. The hotels were much better in the past when i was a kid this will be my last time to stay at a motel 6 ever. You guys just lost a customer for life.


Alana July 9, 2016 at 6:21 pm

I stayed at motel 6 near Camden Yards in Baltimore on the evening of June 18. My room was broken into and my bag with all my clothing in it was stolen as well as my purse with many personal items, money etc., as well as my toiletries bag with my toothbrush, hair products etc.
My friend had also had her purse stolen from our room as well.
The lady at the front desk, Brenda, was extremely rude and told us we “must have left our door open” which is impossible because it is a hotel and the doors lock themselves.
How can I go about receiving compensation for the theft that occurred in your hotel???
I look forward to your reply. Thank you.


Christopher Burza July 6, 2016 at 8:39 pm

My wife and I checked in with our dog for our HONEYMOON on Sunday 6/26/16 and had an anticipated date of check out on 6/30/16. There was no one at the front desk so my wife waited, then waited some more until the clerk finished her cigarette and decided she could help us. My wife advised at the time of the check in we had our dog was there anything special we needed to do or sign we were advised no. We dropped our stuff off in the room and took our dog out for a hike like we do EVERYDAY we dropped her off in the room with a bone in her crate and went off to dinner. We did the exact same thing the next day with an added walk in the afternoon before going out for dinner again.

We were not impressed at this point due to being put right next to the laundry room so we could hear the upstairs toilets flush all night and the laundry being done throughout the night, the whole place smelled like chlorine (even in our room), and the beds were in poor condition at best, NONE of the key entries worked however, we were happy it was our honeymoon and did not want to bother anyone about any minor details. However, on our third day of performing yet the same ritual walking the dog for over an hour we received a call from “Johnny” the manager who informed us in a very rude and aggressive tone that we left our dog in the room alone and we had to be back IMMEDIATELY. We turned around went in and apologized to “Johnny” and advised we were never informed of any “Policy” he spoke of he raised his voice and said that we booked through a third party so we would not have seen it. I advised him the I had looked on the website as well and there was nothing on there stating a pet could not be left unattended. He became more upset for no reason and advised us that we had to figure it out and walked away in the middle of our conversation.

My wife and I looked at each other just appalled that someone would talk to their customers like that. We do not do business with people and or establishments that support that type of behavior so we packed up in the middle of our HONEYMOON and found a place that was WAY more ACCOMMODATING and FRIENDLY. Upon our departure (Paying for a visit that was not even half way completed IN FULL) I asked “Johnny” if there was anything he could do for us seeing how we were never informed at check in about a “Policy” he began to yell that it does not matter no one told us. I advised I was going to reach out to the corporate office and he continued to use profanity towards me and telling me walk off and many other insults but in nasty, derogatory, and profane terms that I will not even repeat. I tried to explain that even on the website when you click on “policies” the only thing that shows is the check in age and times. “Johnny” did not care and continued to treat me like a piece of trash.

I am requesting that my wife and I are fully reimbursed for our stay in the amount of $383.00 and an apology from “Johnny”. I have attached some pictures of the “Policies” and after doing some digging what I found for a “Pet Policy” that still does not state you cannot leave the pet unattended.

Looking forward to your reply,


Eddy Gass July 5, 2016 at 4:50 pm

I have had many happy stays at many Motel 6 across the country. The week spot here is the WIFI service to the rooms. I would gladly pay more for a good internet service. We are in the year 2016, there should not be a reason for poor internet and slow access speeds. I depend on internet for Banking and communication with my employer. Thank you in advance Motel 6 and Studio 6 for addressing this problem.


John D Grant July 4, 2016 at 12:18 pm

I live behind the Motel 6 at 1850 McDonough St, Joliet, IL 60436 and since the new management has taken over around the first of the year, the Motel 6 has turned into a haven for drug dealers, prostitution, under age parties and a permanent residence for families. Nightly there are many different cars in and out of the west side (back of motel) parking lot with booming music visiting a single room or large groups of people partying in the parking lot. During the day the children of the people living for an extended time there use the parking lot for a playground. The police at night are constantly there to break up fights or having people turn down the loud music or other reasons. I am constantly picking up garbage throw over the fence into my back yard, which at times has contained hypodermic needles. I have called the front desk many times about the disturbances and all that is said is there is nothing we can do, I was once told by one person on the phone “as long as they pay their money and don’t tear up the place we do not care what they do”. I have asked many times to speak to the manager and have even left my phone number but as of yet he has never returned my calls. My neighbors and I (that also live back of this Motel 6) plan on filing a complaint with the City of Joliet since the management of this Motel 6 seems not to care about the home owners next to his hotel.


Ines July 3, 2016 at 12:55 pm

I went in to Motel 6 on 5731 W Irlo Bronson Hwy
Kissimmee, FL 34746 on 06/30/2016. I went in to ask about a job as a housekeeping. The front guest Ronel stated he was a manager. He gave me an application and told me to fill it out. I told him that I was going to fill it out and bring it back the next day. He said okay, we are in need of housekeeping right away and that he would interview me than. The next day I went in and he was there. Ronel than stated that he was not the one in charge of interviewing, that Andrea Allen was in charge of that. I asked him if I could speak to her and he said that she was going to look at my application and if interested they would contact me. I ask him why did he tell me he was the one that would interview me?? I drove 20 miles for nothing. Anyway, but the worse thing was that while I was waiting for almost one hour to be told that Andrea Allen would not see me, a lady walked in inquiring about a housekeeping job as well. She just spoke Spanish and Ronel said right away that she needed to speak English in order to get hired. He never even offer an application for her to fill out. The point here is, If people spoke well English do you think that they would look for a job at Motel 6?? The other front desk guy told me that Ronel was there just for training because he was going to have a Motel 6 in another country if I am not mistaken. I just feel sorry for the people that will be dealing with this VERY unprofessional person.


Susan Stubbendick June 27, 2016 at 9:15 pm

I recently stayed at a Motel 6 in Oshkosh Wisconsin with my son for his basketball tournament. It was a horrible stay! It started with a cold sticky floor, the TV didn’t work, tge light switch was sticky and dirty, the toilet ran all night, the air conditioner was so loud it scared me, it was dusty, and smelled like mildew. After a restless night my son and I awoke sick. His poor eyes were swelled shut and my nose was so stuffy I could barely breath. When investigating the dirty room Further to figure out why we were so sick, I found a large amount of black mold around the bathroom vent. The inside of the vent was covered In Very thick black and white mold. It was the grossest thing I ever witnesses. I’ve tried to talk to the GM and he just sent me a half assed email with no actual plan of action as to how this situation will be fixed. I think I will have to contact the Heath department at this point, I’m scared someone is going to get seriously sick if not worse. DO NOT VISIT THIS LOCATION!!!!


Nikki June 27, 2016 at 8:37 pm

Motel 6 Sylmar CA

Stayed at several Motel 6 this one became one of the most unsafe/unprofessional motels in the Chain. Although it is not posted to use my hot plate(s) which contained a safety shutoff. I used one my first week there and was told it was unsafe. I discontinued use. Well throughout my next 2 to 3 weeks of residing there the manager kept saying I had been using the cooking tools which infact I hadn’t. There were notes left on my bill that went unnotice becuase I thought it was an end to the request after the cooking tools was put away. Well during the last week of stay, I get a call from the front desk asking to see me in the office and what do you know the manager claims she inspected my room and found I was cooking 4 days prior (a day in which I was there all day) then she stated she slipped on oil on her way out. Now I was uncertain if maybe she was having a bad day and wanted to pick on some customers or hadnt had a break to go chill in the car with friends or family while on the job. I had already paid up for 4 days prior and no word of me yet cooking again. When she came to my room and I met her their she stated she smelled cooking and I’m looking like is the manager drunk that was 3 weeks ago. She initially ask me to leave at which I told her I paid for 4 days in advance. Once she left I contacted corporate whom did nothing but state I may need to leave if she ask and I’m wondering where is the protection for your customers whom are harassed by managers and accused of non-conformances that they have not done. I told the operator to open a claim and ensure upper management get it. She stated first that the onsite manager may be the general as well. I thought how good is that reeeeaaalllleee!!!!! she finally gave the the general manager whom appeared to be working with the onsite manager to pick and chose whom they want to stay that wouldn’t get in their way of their entertainment while on the job. The manager later mentioned I could stay but I’m thinking what will happen next if I’m falsely accused at random on something that initially was corrected and isolated three weeks prior. I felt very unsafe and unprotected at this location. Cops due frequently drive through the parking lot which I can only assume there is a lot of violence here and maybe even false complaints from management and employees which practice lying as one of their daily task. Work Ethnics is diffinately needed at this location and the District Manager without prejudice need to do audits or send Certified Auditors (QE) at these location to include employee/management training, customer collaboration, resource monitoring and the collaboration between Motel 6 Managers and its Upper Manager more frequently to ensure General Managers are ensuring corrective and preventative actions against the hotel fairly. It was unbelievable she even tried to keep up the lie she was telling to the end I had to constantly tell her it’s unprofessional and to please let it go. WOW it makes me think twice about any other Motel 6. Although I previous stayed at the one in North Hills on Roscoe and it was Great the Manager there was excellent and always there to answer or resolve questions which there was none at all. I believe I was at this location for 2 weeks.


Vee June 24, 2016 at 1:21 am

This review is long over due for Motel 6. Pinole, CA

staying at this Motel 6 was the worst decision I ever made.

I called before checking in, I was told they had plenty of rooms, when I arrived the clerk said they had only one room, and that was a handicap room, no TV. The room was a nightmare, mold all over from bottom to the ceiling, smell was terrible, as I was so exhausted from travel, I turned on the air conditioner to eliminate the smell. Next day the floor was flooded due to leaks from the air conditioner.

The fire sprinkler was pouring in the middle of the night, I got up and put towels and their plastic bedcover! to protect myself!

Next day the housekeeper came to clean. Are you ready? she dipped a towel in the toilet to wipe it, then she took that towel soaking wet and dumped it on the bathroom floor! There was another towel on the filthy floor, she used it to wipe the seat!! With the same filthy hands, she handed me 3 towels and made the bed! I was nauseated.

I informed the front office, they laughed! Ever since that day I asked them not to clean my room.

Motel 6 employees said I had to pay separately, weekdays :$80 weekends $100, even though I booked for the whole week and it was Monday! I noticed if they see someone nice, low key, they take advantage of her by overcharging. I seen and heard them giving two separate quotes to different people for the same night!

They changed the rate later to $77 with the condition I stay in the same room! I was told they reduced it from 79.99 to 77.16 because I have AARP, even though they advertise AARP members get 10%off. Each employee said a different thing.

If I seen any crooks, it is this location.

Wait for the icing on the cake, I went to extend for 3 nights, the clerk, Melinda, charged me for 4, logged 3 in the computer, when I asked her why does the receipt say $231.48, with a sly smile, she said the full amount will be posted tomorrow! I believed her!

This was Sunday, when I came Wednesday, the manager was there, he asked me if I want to extend, I said yes, he charged me the correct amount 231.48. When he told me that that was the same amount I paid last time I was shocked, last time I paid 308.48! It was not posed because the clerk stole $80!

I talked to her later, I asked her what happened, the money was not posted and I was not credited, she said she does not remember any conversation with me! she is not a thief, she does not even need the job! I asked her to take an oath that she did not steal from me, she refused!!! I talked to the relief manager, as I was told the other one was on leave, he said he will investigate it, I never saw him again. She at least stole twice from me.

I used to pay cash, I was so busy, never looked at the receipts!

If the establishment was professional, they would have installed a camera focused on the cash register to monitor their employees, especially they had a history of as I was told by their own employees of clerks fired for stealing.

one of their clerks, Sudan, told me they just fired two clerks (he mentioned names) for stealing! This clerk at times was so offensive you would not believe it.

Motel 6 customer service is a joke, they promise to call back, they never do. Even the customer service clerk wondered as to why Melinda refused to take an oath, she said it was questionable!! Well, other clerks at this Motel believed same and they encouraged me to write this.
Stay away from this place. This is a nightmare.


Connie Warnsing June 20, 2016 at 4:20 pm

We stayed at the Motel 6 on June 14th and June 16th, 2016 at 3636 NE Randolph, Kansas City, MO 64161. To say the least, it was a horrible experience. When we arrived the first room they gave us was gross looking — there was all kinds of mold in the corners of the shower and black smudge on the wall behind the bathroom door. We really did not check further and asked for another room. They switched to a different room. Both rooms were supposed to be non-smoking, but when we walked in they both over-whelmed us with the smell of smoke. We left the door open for awhile even thought was just about 100 degrees outside. The second room was in better shape than the first, but it was filthy. Again there was mold in the corners of the bathtub and on the bottom of the tub. There was a dead spider hanging in one of the upper corners of the shower. The floor throughout was filthy. It was some kind of laminate wood and I swear it had never been cleaned (vacuumed yes–but not cleaned). As we walked around in our socks, they became black on the bottom. There were stains on both of the coverlets on both the beds. The sheets looked clean, but we had our doubts. Inside the front door and the bathroom door was so dirty, I am sure from multiple hands and never scrubbed off. I have pictures to show how dirty it was. The air conditioner did work, but the dials were broken, so you could not make any adjustments. We have stayed in many Motel 6 rooms through the years and other motels also and have never experienced such filth. We will never again stay at a Motel 6.


isabel hormel June 13, 2016 at 2:57 pm

Currently staying a few nights at the “South Medford” location in Medford, OR. Chose it only because I had a great experience at the Motel 6 in Anderson, CA. This place is awful. They are charging me more because I supposedly requested a room with a refrigerator and microwave. I did not request that; it was the room that showed was available. In addition, they charge for WiFi – in this day and age, really?

But the kicker – and the thing that is making me write publically, which I have never done before – I found a bedbug crawling on a bathroom towel this morning. (Yes, I have pictures). As if the food left behind by prior guest in the refrigerator, yellow, brown and red stains on various walls, wasn’t bad enough. . .

Needless to say, even though I’ve paid for tonight, I absolutely will not be staying here. Strong suggestions: 1 – a box of Kleenex isn’t too much to ask 2 – LID for the toilet – who wants to get splashed with contaminated water every time they flush? 3- put your office people through customer service courses, and do ‘secret shops’ from time to time to check on how they’re doing.

Lastly – if the advertised corporate email address worked, this would have been sent privately (along with the pictures of the bedbug).


Amanda June 11, 2016 at 2:19 am

I am currently staying at the 1800 Winnetka Circle location in Rolling Meadows, IL. It’s a very nice location, clean rooms, housekeeping is very good at their job, friendly staff, with the exception of one person. Her name is Janelle (could be spelled a little differently). The room is in my husband’s name. One night while he was at work, the keys stopped working. I went to the front desk, and after standing and waiting an absurd amount of time, seeing as I was the only person there at the time, Janelle finally sauntered out. I told her my situation. She refused to issue me a key because the room was in his name. This is after I had paid for the room that morning and received keys with no problem. I told her that was fine, I would wait for him, and explained to her that I would wait for him to get there to handle it. I explained to her that I was locked out, as asked if she could at least give me a key for the vending machine room so I could get something to drink while I waited outside, and she refused. When he showed up, she refused to issue him a key as well, stating that he must pay extra for another person, although I myself had paid for the room that morning, with NO ISSUE. She made all the customers wait while she “called her manager”. A room full of prospective customers, who came in after we had been waiting. She proceeded to wait on EVERYONE that came in after us, and then made us pay extra for a key. Fast forward to today, I went in, asked her for a key, and she issued one right away. I got to my room, the key didn’t work. When I went back down and told her this, she told me she couldn’t issue a key for me, even though she had JUST issued one. So she basically gave me a key she knew wouldn’t work because of her personal vendetta. The managers came out, and were very helpful and friendly, and assisted me with my situation. As I was trying to tell them the treatment I had received from her, Janelle continued to interrupt me and make comments. Every other staff member has been nothing but professional, and I’ve had no problems from anyone else. So obviously there is some reason she has a problem with me. I work in customer service, so I am nothing but nice to others working in the field. I fully intend to personally contact corporate to let them know about this, as I feel that Janelle is an extremely poor person to represent their brand. I hope that some action is taken to make she that she is never able to treat another paying customer this way.


Shyneice June 10, 2016 at 11:00 am

Sh*tty! I checked into a room and wasn’t there an hour before I got a family emergency call & had to leave. Because some of the towels had been used because I was at the pool they refused to give me a refund, another nights stay anything! The manager on duty as well as the General Manager as well as their so called guest relations department did absolutely nothing to fix the situation. Cold hearted!!! My family member died last night and all they care about is the 51.51 that they just got for free! TERRIBLE EXPERIENCE! DO NOT STAY HERE EVEN IF IT’S THE LAST LIGHT ON IN THE CITY….


Princess June 9, 2016 at 6:28 pm

I was at the one in St. Joseph Missouri to check the rates. The man behind the counter stated that he would need everyone i.d. , I never heard of this and I believe he was prejudice. Will be calling corporate or the N.A.A.C.P.


Jocelin June 9, 2016 at 11:44 am

I stayed on May 1 they assigned me to the wrong room and then they assured me that I wouldn’t be charged additionally. Check my account a couple of days later I realized I was charged for two rooms. I called that day abd they told me it would take up to 15 days to refund me and that I would be up to my bank. That is complete bs because I worked at a hotel and I know that they can refund and even call the bank them selves and release the funds sooner. I emailed the general manager 15 days later and he had the nerve to ask if I wanted a credit instead of my money that I as wrongfully charged for. I hope that this while help get my money back.
Ms. Aguirre,
My apologies for the delay in refund. Because the room was charged to your credit card, we are not able to issue a cash refund. Unfortunately, the time frame for the refund to reflect in your account may vary depending on your bank’s processing policies. If the wait time for the credit card refund is unreasonable, we can issue you a Guest Certificate which would allow you one free night at any Motel 6 location.
Please let me know which you prefer.
Thank you

Motel 6 #1008
Hiral Patel
General Manager
1440 N State College Blvd


Misty June 6, 2016 at 1:33 pm

Decatur al bed bugs unclean room housekeeping if u don’t answer the door in time will just barg on in the room and yell the first time he barged in i was no dressed the next day they barges in twice yelling dirty sheets dirty towels while we were sleeping no ice bucket no toilet paper no cups and power went out on half our room last night called the office and they just told me to move the fridge to another plug cause maintence was asleep so I was out of luck getting any help we booked a week stay our first room was so dirty I called 1800 number. And 4 hours later they switched rooms


Merl Whan June 5, 2016 at 2:06 pm

I paid a weekly rate to stay a week in Motel 6 at Toledo, OH. when my widow was broken out of my truck .I informed desk clerk to call the police he act like it was no big deal & it happens all the time there. I then ask for him & manager to review tape of camera. NO assistance. I informed desk clerk I was checking out. I called for three days in a row to only get a refund of $45 taken off my credit card which was a very wrong amount it should have been a lot more. I will not stay at another motel 6 & I will refer other people I meet & know NOT to stay at any motel 6’s in the USA.


Karen Cathers June 2, 2016 at 8:28 pm

Dear Jim Amorosia, Lance Miceli, and Alan Rabinowitz,

On May 10 – 17, 2016 I traveled to Missoula Montana to witness my daughters graduation from the University of Montana. I stayed at the Motel 6 at 800 E. Broadway in room number 110. I have to tell you it was the worst of my life that I have ever had in any hotel/motel worldwide.

There was black mold covering the ceiling of the shower, the shower curtain had never been washed, it had visible layers of crud on it, I discovered dried vomit(?) on the floor in between the bed and nightstand, the room was never vacuumed, housekeeping was a joke! Some days they would make up the room, some days they wouldn’t. One day I had no soap to take a shower with her wash my hands, once they never emptied my trash, once I had no toilet paper, and once I had no towels. When I inquired about the towels they said they would send somebody when I went out for dinner and return three hours later they still weren’t there so I called to inquire again and was told that I wasn’t there and I replied don’t they have a key and was told I could come and get them at the front desk if I wanted. Never an apology. The lawyer that I spoke to, his name was Jackson. I ended up getting physically sick from the deplorable conditions of this room on Friday the 13th and had to spend all day in bed thus missing an entire day with my family. Saturday was graduation and I almost didn’t make it because I felt so horrible. I had to spend money on over-the-counter drugs to try to ease my condition along with a box of softened tissues as the ones in your hotel are fine for a once in a while nose blow but for being physically sick they caused my face to break out in fever blisters there for ruining all of our family pictures!

I have filed a complaint with my credit card stating that I really wished to not pay anything for my stay there. Also since it was graduation weekend I could not be moved to another room or hotel as everything was booked. If you would like photographic evidence of my claims , please send me a link so I can forward. This form wouldn’t allow me to attach. I am writing you to let what kind of establishment you have there I might also point out that when I asked Jackson for the owners name he would not give it to me he said that it was a franchise, I guess he just didn’t understand what public information means. I did receive an email from the manager apologizing and saying the matters would be addressed it no follow up.

Thank you for your prompt attention.

Karen Cathers


JJ June 2, 2016 at 5:11 pm

I stayed at the MotEl 6 this year so far for about 5 wks total OnRoosevelt Blvd in Phila, Pa. Pa. The employees were rude especially the day manager and day desk staff. They are so stingy with towels. The electric plugs behind the beds are fire hazards. Thehalls and outside allcoves reek of weed. on weekends certain rooms are revolving doors of men going in and out. Me thinks prostitution is being conducted. Managers just turn head and pretend they know nothing. Something needs to be done at thislocation. On a positive note coffee is good


Leann Williams May 31, 2016 at 11:07 pm

I was there that night in one of those rooms that could have caught fire. I have two young kids I never got an apology or anything. No one ever told us what was going on that day or anything. I haven’t wrote anyone cause I was waiting for some form of apology or something. Now I think I am going to see what my options are with a lawyer.


Yahaira Morales May 30, 2016 at 11:58 am

Hello I am filing a complaint first with you and next with the BBB if I can’t get a resolution I made two reservations and both were supposed to be together but came out in two separate dates o tried to fix it with a Hispanic lady which I don’t remember her name and the gentleman that was the was Frank this is the Brandon FL location she told me that there was no availability for the next day I advised them that I need it together if not it made no sense for me to keep it we are traveling to NY and that is set money that I have aside to get there. They ended up charging me full price for a room I did not stay in and when I called them the man that attended me was really rude he said he could not Regina without a confirmation number I advised him that I was never given one I spoke to them in person and he hung up on me new not once but twice, he was bout friendly, cortious or nothing. If there is no resolution I will not be going back there or recommending anyone there ever.


Yahaira Morales May 30, 2016 at 12:00 pm

The call was made today at 10:56 in the morning


Dana May 28, 2016 at 10:15 am

My man & I booked a room last nite and when we got inside I noticed the bed linens look filthy. The floor is sticky & dirty. There are cockroaches in the room. This is in Gadsden, Al. Unfortunately it’s a holiday weekend otherwise we would of went elsewhere. I’ll NEVER stay at another one again. Mngmnt don’t care!


Krystal Hall May 24, 2016 at 2:59 pm

I stayed at the motel 6 at 950 Alba St., Medford, OR May21-23, 2016. We had someone walk in on us, and so I guess what happened is they double booked the room, and then key cards wouldn’t work so they blamed us. When I checked out on Monday May 23, I talked with the manager about what happened and that I would like a reimbursement for one night and he was only going to give me $10.00 and that he can’t reimburse me the entire room rate because he has to pay for housekeeping. Then later on in the conversation, I told him he was being rude to me and he told me if I didn’t leave that he would call the police on me. What kind of customer service is this, I can understand if I was being irate and yelling at him and cussing but I wasn’t I just called him rude and he was going to call the police, really. I am definitely not going back.


Keoni May 21, 2016 at 7:18 pm

By far the worst stay ever the motel 6 on old gentily rd in New Orleans La I checked in to get to the room and find towels that had been used thrown over the shower rod and the bed is on a wooden platform and very thin pillows I addressed the front desk clerk and his response to everything was he didn’t know and talk to the manager the next morning not all motel 6 is this way but this one has definatly did it for me and I wouldn’t advise any human being to stay here


Ajali towns May 16, 2016 at 9:20 am

Worst stay ever got no rest noisy building and no management ever came to resolve my problem or try to.


Shawnetaiye DuBoise May 8, 2016 at 3:36 pm

RE:Motel 6 Mesa, Arizona 336 W. Hampton
First night we wete here our vehicle got towed. The receptionist lies to my mom, telling her hes going to look on the camera. Then tells her he isnt helping her. From Friday to Monday the pool has been closed after repeatedly being told its going to open later, then later being told its closed. We had to walk to the neighbouring Motel 6 to swim. Then with no ride, living 8hours away, a family member paid another night. I got tpld repeatedly. It wasnt paid. Even when i tried giving them the confirmation number. He said i dont care if u have the number its not on my computerm i called friday morning asking how much for two adults and 3 children. Upon checking in i gave them the same. Then he tells me im stealimg from Motel 6. I had until 11 to pay even when we had a room paid. We had to go swimming at the other motel 6 and my elderly 65 year old mom came over crying and upset She was told they didnt care of her situatiom and they were suffering and struggling because they had to wait on her. She got told my kids, little sister and i were having fun swimming, not caring about my mom or them, and probably just partying and getting drunk. My son is 4, daughter 12, and my little sister has downs syndrome. They made her walk to get me and get my id. I hate to see my mom cry because of jerks that dont know how to talk to people. I do not recommend this place to anyone, especially if your a minority. We are Navajo. Such an ass to sterotype people and be a jerk about stuff. The manager and receptionist had no right to mistreat my mom and make derogatory statements toward her.


Pastor Dave Deppisch May 5, 2016 at 2:16 pm

We traveled some 700 miles from Tennessee to Nacogdoches, Texas–had a good check in and was given the room we asked for: non-smoking, pet ok, King bed.
That’s where it got interesting: room stunk of cigarettes, sink plugged up, micro-fridge not working, and bathroom not very clean. The front desk couldn’t contact the manager (Pete) but said that the next morning they’d try to get another fridge (for our 3 night stay). Never happened. “Sorry if someone smoked in that room”, was the only thing I heard, and “we’ll check the sink”…Never happened.
Does any budget minded motel ever clean anything? Do they ever respond? I called corporate and they told me they would have 5 days to respond. The manager of the motel emailed me within 3 days and it was a pretty lame apology, although i had asked for an adjustment on the bill. I wrote back asking again for some compensation: That was April 27th– I am writing this on Cinco de Mayo!
I will be returning many more times to Nacogdoches– but as for Motel 6, maybe they should rename it Motel Deep 6!


Rubie Garcia May 4, 2016 at 11:48 am

Unfortunately I can’t download the pictures we took of our rooms. Stayed at the Motel 6 on 311 Cortland in Atlanta Georgia March 5-10 under the name Joseph, Tracking# RA573526167TW, Guest Bill # 47326 room 317. Checked in on the 5th around 11:30pm.
We were too tired to inspect the room. March 6th but we bought some bleach and vinegar to wipe things down as we normally do at all hotels. Had a big day so we put that off. That night we were laying in bed and saw a small brown bug between us on the sheets. We pulled everything off the bed and inspected but could not find any more. We lifted the mattress and found two crack pipes (See picture). I immediately called down stairs to Benny. He became very defensive and told me to take a picture and bring it to him as he hung up on me. My husband and I did just that. As I was trying to explain the picture and where I found it he was again defensive and dismissive of and kept interrupting by saying ma’am over and over. He told us to clear out our stuff and he would move us to a different room, room 311. As we were doing that he took us down the hall and I asked him to wait while we look through it. He said he can’t touch anything. My husband and I did our inspection and we lifted the mattress. Another crack pipe with a scraper was there (See picture). I asked Benny to look at it. We took pictures while Benny ran down stairs. He came up with another room key and was very apologetic. By that time the dismissive and rude behavior Benny showed before had already struck a nerve with me. Benny said that the manager would get a hold of us and anything we need to just let them know. This was a very unfortunate inconvenience and he was sure we would be compensated for it.
The following day in room 305, I bleached the bathroom and changed my socks twice because they kept turning black. I washed the entire floor with vinegar, took pictures of the towel I used (See picture) showing it was black.
The manager apologized to my husband for the crack pipes.
The final night there I called to see if I can get a late check out because our flight didn’t leave till 5pm. They said there is no late check out and we must be out before 11am.
No compensation, no hospitality and no accommodation to our situation.
Understandable, housekeeping does not flip mattress’ but not cleaning the hard wood floors is another thing. My mom worked for a Motel 6 many years ago as a head housekeeper and was always very thorough with the cleaning and inspection of the work. The policy she went be was to do the comforters, bed skirt and flip mattress’ once a month. I use to help her. Now my husband was just diagnosed with Cellulitis caused from a bug bite.


Maria May 3, 2016 at 6:28 pm

The American Way location in Orlando off International drive does not mop their floors, they only use a damp cloth to wipe the floors in the rooms. Rooms where dogs piss and shit. My son has allergies and had to have medication because I asked their dirty maids to mop my floor 3 days in a row and when I wiped up urine from my own dog which is why I know they are peeing in the rooms the white towel was completely black. I am reporting them to the health department as my efforts to get help from corporate have failed.


Mr. T April 26, 2016 at 5:10 pm

I checked at 6 pm at the Fresno Ca. Motel 6 at the N. Crystal Ave address. As soon as I opened the door and with help of the sun’s glare, immediately I looked to the wooden floor and saw dirt and/or gravel on the floor. Following this dirt I also saw a dust-ball mixed in with pubic hairs (Disgusting). I then walked down stairs to the office and advised the clerk. Coincidentally the maid that made up the room was standing there behind the clerk. The clerk told this maid that my room floor was dirty. The maid stood there for a while with an “I really don’t care attitude” responded to the clerk saying, “Just give him another room.” The clerk then told her there were no-more rooms. As pissed off as I was and did not want to create a scene, I decided to walk across the street to eat. After eating, I walked in the office to grab the manager’s business card and the clerk told me the room was clean now. After several attempts, I finally got a hold of the General Manager. After explaining what happened, he too, had that “I really don’t give a shit attitude.” Never again will I stay at this type of “Low Life” motels again. I use to carry one of their Motel 6’s book with me but have thrown that away, too.


Sandi E April 24, 2016 at 2:48 pm

Stayed in the Baker Lane, Staunton, VA on December 27th, 2015. It was late at night and sleeting and snowing when we neared the exit. Figured, it was best to stop for the day and continues the next morning. The weather was bad and had to cell phone reception to check out the hotel. The room looked clean on initial inspection so we booked the room.

Upon retiring for the night, found the sheets were dirty and the bathroom was clean in common areas, but the floor around toilet was dirty. Didn’t shower or sleep on the sheets. Stripped bed and slept on our own blankets and pillows.

Find it amazing that the only reviews online, when I looked today, April 21, 2016, were positive. What happened to all the horrible reviews I found after we returned home.


Wayne Collins April 20, 2016 at 5:36 pm

Checked into the Salt Lake City Airport location. After checking in and after a while I discovered they had no hot water. Nothing was said about this at check-in.

Late in the afternoon they suggested I get a refund and go elsewhere. Since I don’t have a car I have to pack everything up and take public transportation elsewhere.

Motel 6 also charges “demand” rates so they can go up. I paid $4 extra for the room as it went up in 3 hours.

I have had trouble with this location before. Should never have returned.


Lauren Feathers April 12, 2016 at 9:18 pm

I stayed at the motel 6 on Labin court in Rowland heights a couple of days ago and found roaches and killed them and flushed them at 5 in the morning. The next day I went to the front desk and asked for a refund. The women (Veronica) at the front desk told me she could not refund me because I did not call the at 5 in the morning to be moved. I then spoke to the manager and he also told me I did not follow coupons policy by calling them at 5 and moving. I told him I was not aware of the policy due to the fact that I don’t work there and he started to raise his voice and yell. My boyfriend stepped in to talk and the manager held his hand up and told my boyfriend he was not speaking to him and to not talk. Nice huh? After a huge argument and ALOT of rudeness and attitude from both he gave a voucher for another nights stay at any motel 6. I came back three days later and as soon as Veronica saw me she said I could not stay at this hotel. Any motel 6 but this one. So my boyfriend stepped in once again and the manager began to scream angrily and said we couldn’t use it there because he said so. We then asked his name and position and he walked away from us. We did end up calling police to have this taken care of. WORST EXPERIENCE OF MY LIFE!!!! I felt as though I was being descriminated against. I manage a center for a corporate company and if I give a coupon to a customer for a bad experience on my behalf they have free will to use it wherever they please even at my center. This place is poorly run and needs to hire all new personnel. Another thing, 10 minutes after we left our room Veronica issued that room to another man and he came back because the room was not clean yet.


Jennifer April 12, 2016 at 11:51 am

Corporate should really think twice about the new manager they have assigned to Pismo Beach. I have been to this location plenty of times throughout the years, and with the exception of one incident a few years back It has been great. I went recently for my anniversary, and I can tell you I will not be returning! We booked a 3 night stay and unfortunately only planned on this motel so we had no extra money to relocate. The room was disgusting, sheets dirty, something that looked like snot smeared on the wall. I went to the front desk where the poor girl was bombarded by tons of customers, she was the only one on duty at the time which I don’t understand as it was only 5pm. I asked to speak to the manager which she called in front of me. I can hear the manager on the phone making every excuse in the book not to come to the office to speak to me! Apparently she was in her pjs and drinking wine! Are you kidding me! Its 5pm and your getting ready for bed! I went down the next morning to speak with her about the incident, wearing a moomoo (yeah real professional) she proceeded to stare at me like I was speaking Chinese. They she went in the back and proceeded to lecture someone where everyone in the office can hear. She even said something along the lines of if you embarrass me you will be fired… Are you kidding me!! If she was going to discipline an employee atleast take them into a secluded area but to really say something like that is over the top. The last day we had to do everything next to bed for towels. We went down to the office yet again where we saw the lady from the first night … again bombarded with a gentleman sitting on his phone in the back not acknowledging anyone. Apparently he is the assistant manager as he had to jump to the rescue when I complained about the no towels and constant calls to the office for them. MOTEL 6 YOU REALLY NEED TO REVIEW THE NEW MANAGEMENT OF THIS PROPERTY. I don’t know if you guys do some kind of secret shopper thing or something but this is definitely a property you should start that at!!! Pismo Beach was one of the better properties and your new management has turned it into trash!!! VERY UNHAPPY


Mariam Morales April 11, 2016 at 8:42 am

Motel 6 in Del Rio,Tx it was so bad,the matress was old as hell,Uncover to see the mattress and see that it needs to be replace,they remolded the place but if you stay do not stay in the upper level that is where they put alllllll the old used mattress,last time staying at that place.This is one unhappy customer,what a bad night I had.???☹️☹️☹️☹️☹️☹️???


Cortez April 10, 2016 at 6:31 am

I AM a current employee that wonders, just WHY a corporate company do not allow employees to live* in. The facility. Isn’t that. 100% absurd? ,???????? They could deduct. NO more than. $150.00 weekly, outta my payroll for room & board. I AM not able to get in contact with any higher administration because the. G.M. & D.M. refuses TO let any situation past them. Unfortunately, it is some things neither of them can handle. I wanna talk to the TOP. Administration people. Coming with a proposal TO actually save hundreds $$$$$ for their corporation. Howabout a franchise motel 6 allows it. SAD.COM.


Britiny McCoy April 6, 2016 at 8:04 pm

My experience was unpleasant from the beginning but I tried to make the best of it. The end made me regret even choosing to stay there.

1. I was told check in time was at 3:00 pm, upon arrival I was informed that no rooms were ready and that I’d have to wait. I went ahead and paid and decided to wait patiently. The manager Barbara finally decided to give me a room herself since I had been standing up waiting in the lobby for about 40 minutes.

2. Got to my room and instantaneously noticed it wasn’t cleaned properly. Hairs, dust, and other particles were all over the counters and floors. Some bathroom towels seemed to have been used already and a few of them had stains. The housekeeper and the manager had to work together to re-do the room. Both employees made several statements implying that the room was not up to par and had not been cleaned or checked properly.

3. On the day of checkout, I got outside to realize that my vehicle had been towed in order to repave the parking lot. I had not been given proper notice upon check in, nor during my stay. The only thing they did was place a 8×11 (standard printer paper) sign on the doors and hoped that guests saw the notice. When I asked when they posted the sign, some employees didn’t even know, but two employees said they were posted the day before. They claimed that they attempted to call all guests that morning but I had not received a call. Calling guests the morning of was ineffective for the following reasons, phone ringer could’ve been on low, guest could’ve been in the shower, t.v could’ve been turned up, guest could’ve been in a deep sleep. Also, they made me fill out a vehicle information form upon check in but failed to use the information cards to inform me that my car was at risk to be towed. To make matters worse, the general manager Jim Runnings, was extremely rude and insensitive to the situation stating, “Well we put signs on the doors”. He didn’t even address me, he just butted in the conversation the front desk associate and I were having and basically showed no concern or remorse for the situation.

4. I had to pay $195 to get my vehicle back the day I was checking out all because they didn’t attempt to notify me that they were going to tow my vehicle for parking lot paving that was supposed to begin at 8 am but didn’t begin until later that afternoon.

5. I called Guest relations to inform them of the matter and they stated that they were going to investigate. Turns out the General Manager told them several untruths to cover their tracks. They said that they informed all guests, handed out flyers with the information, put the signs on the doors days ago, and that my car wasn’t towed until 1:00 pm. They also stated that they didn’t have my exact license plate number so they couldn’t officially contact me (even though when I checked in the employee suggested that I write my vehicle color, make, and model down if I didn’t know my license plate by heart, I told her I didn’t mind getting the information real quick but she insisted that the color, make, and model would suffice)

– I wasn’t informed by mouth
– I wasn’t given a flyer
– Check out was at 12, and I got to the lobby roughly between 12:05- 12:10 due to their slow elevators and all I had to do was hand in the key and walk out. My car would’ve still been there if it was towed at 1:00.
– I never saw an identical vehicle to mine in the parking lot, and even if there was, how many guests could have the exact same vehicle color, make, and model?
-Guest relations continue to say they are investigating but they haven’t resolved the issue. They just keep passing the buck along the way. I have asked for them to pull out the cameras for proof, but they claim they don’t have access to that. I’m still waiting for “investigation” closure.

I do not recommend this motel to anyone who would like to be treated with common decency and respect. I am very displeased with the service I received as well as the lack of accommodations made.
(Columbia, South Carolina Northeast location)


Randy Davis April 12, 2016 at 12:09 am

Save your breath they are scumbags that lie to cover up lies! STOP USING MOTEL 6! Honer a Disabled VIET-NAM VET AND PASS THEM BY!


Loren Pierce April 5, 2016 at 9:03 am

Business owners in Reno, Nevada are forming a coalition to get the city of Reno to shut down at least one Motel 6 in our city. The property at Plumb and S. Virginia is a dangerous motel with a large criminal element and a known location for drug dealing and prostitution. The business owners in the area are fed up and it appears that old Tom Bodett doesn’t really give a damn about the problems is cheap motels cause to other businesses in areas where is flop houses are located. Since Tom doesn’t care then it’s time for citizens to take to the courts and make the city enforce laws against nuisance properties.


Tami L. April 3, 2016 at 6:27 pm

ABSOLUTLY HORRIBLE! I get checked in, go put my stuff in my room and then leave to go run errands and when I got back that evening and my 5 yr old son and I get ready to get into bed, when we do I find USED condoms and wrappers in my bed!!! DISGUSTING!! So I immediately go to the office and let them know, they are fully booked so I can not move rooms, the very unprofessional overnight girl there tells me that she cannot give me any clean fitted sheets or blankets, im furious at this point but I don’t want to make a scene, she then tells me she cannot refund my cash back either. I say that just isn’t acceptable she then starts using profanity stating that it isn’t her f**king problem and that the house keepers are sh*tty workers. I then say well that isn’t my problem I want the issue fixed. I see why they keep this girl overnights so the general public wont see her because she obviously doesn’t know how to deal with a very upset client. She then tells me that the manager will be there at 9am I am finally fed up with her and her mouth and the service I received and was like whatever ill just talk to the mgr in the morning. I wait till the morning, (with no sleep because my child and I are not sleeping in that bed) and go down there and im like I need a mgr, the more polite woman at the counter stated that she isn’t in yet and that she has been trying to get ahold of her all morning. she takes my info down and states that she will call me as soon as she gets in. I wait till 11 when it is time to check out and go back to the office and im like so whats going on she said that the mgr still isn’t in yet and yet again she said she will call when she gets in, so I am trying to be somewhat understanding because this girl is a lot more understanding and isn’t ok with the issue either and didn’t seem ok with the way the overnight girl handled it. So I get all my stuff out and leave. I wait till about 3pm to hear from mgr but still no call, so I call and the same woman says she isn’t in yet she will be in at 4pm today, im like fine ill call back then. So I am waiting to see what they are going to do about this. Something needs to happen because that was completely unsanitary, I didn’t pay $62 for the room to not get to use it. On top of that nasty bed the bathtub bottom is black with dirt, the carpet was terribly stained up, and the entire room stinks of mildew. I give it one start only because the other lady (working during the day) actually cared about the issue. I sure hope that the Manager does or I will just go higher up the management chain until I either get my money back or am credited to get another night preferably at a different motel 6. GAAAA im so angry about the entire ordeal I just want them to make it right. I typically do not stay in cheap hotels like this but literally EVERYWHERE else was full or wanted over $100 a night because the gun show is going on.

So I finally get to talk to the owner. and She immediately starts yelling at me and calling me a liar saying that she personally changed the sheets. That’s a bold face lie. I can not believe the service I received. I will be taking this further up.

So I talk to corp and they tell me that there isn’t anything they can do right now because it is still up to the location manager to give me a refund or a credit. THIS IS CRAP!! I thought you guys were the bosses? I want to talk to THE BOSS. Jim Amorosia. Im so ANGRY!! you got me for my $62 right now.. I want it back. im serious. PLEASE SOMEONE FROM THE CORPORATE OFFICE SEE THIS AND SEND ME AN EMAIL!!


Sandy March 30, 2016 at 12:38 am

don’t stay at morro bay CA motel 6 dirty nasty place


Carol Taylor March 29, 2016 at 5:22 pm

After booking for two nights at Motel 6, Bangor, ME, I have been called to urgent family business and have had to cancel. When I called that motel, I got someone with trouble understanding English. He told me to contact Customer.Service at Their message was they have my e-mail and look forward to my visit. Furthermore, they would take the payment on my arrival. Get this, folks: I am CANCELLING; I will not be there! All I want is acknowledgement of my cancellation, so I’m not charged.

I have stayed at Motel 6 before, but not again. This is frustrating. They either don’t get it or are plain crazy. I am angry with their system, and want it to be over and done with.


Anea Barbic March 20, 2016 at 1:38 pm

To whom it may concern,

I’m a frequent occupant at many motel 6 locations across California. I don’t think I’ve ever had a worse experience than that of late last night through check out this morning. I checked into the Motel 6 located at : 407 W Palmdale Blvd, Palmdale, CA 93551 at about 10:30 P.M. after having driven a couple of hundred miles. I had made a reservation for a room with 2 beds earlier in the day. When I arrived I was told that somehow my reservation had been cancelled and “luckily” they had a room available with 1 bed that I could spend the night in. Being as tired as I was I accepted without argument and went into the room happy at the idea of getting some rest. Please note that I am 8 months pregnant and in the process of relocating from Sacramento to the Los Angeles area. After maybe a half an hour of being in my room I was woken up to thundering footsteps coming from the room above me, no exaggeration it sounded as though 4 or 5 people were running a marathon upstairs, in addition to door slamming and extremely loud yelling and cussing. I gave it about 30 minutes before calling the front desk who then politely told me they would send security to handle the noise, this was done about 10 minutes later. 2 hours afterwards I was woken up to the thundering once again, for the next 9 hours there was constant stomping, knocking noises, and the sounds of furniture being slid across the floor repeatedly. I couldn’t get more than about 30 minutes of sleep at a time for a total of maybe 3 hours. During this time i called the office more than a half a dozen times. At 9 am I called again this time I wasn’t so polite telling them that this was absolute Bullshit and they truly needed to do something about the situation. I’m going to assume the lady at the front desk finally got ahold of the occupant because not 2 minutes later he (I was told) began banging on the floor (my ceiling) as loudly as he possibly could over and over and over again. I being quite fed up with the entire ordeal called the office again and was told that she had called and the guy made up some lame excuse that his kids had just woken up and that was the reason for the ruckus… if that were true and his kids had been asleep my question is… What in the world were YOU doing the entire night then? Because the commotion was CONSTANT.

After I was promised the issue would be handled the thundering continued for about another hour until the man, woman and their children finally left their room deciding then to hang out by his car PARKED RIGHT BY MY WINDOW bad mouthing the “fat bitch” (his words) at the front desk who had told him that there were complaints all night. He spent about 30 minutes doing so while his kids ran around and yelled as loudly as they could. He finally left the property at 11 A.M.

I spent about $65 dollars to get maybe 3 hours of the most restless sleep I’ve ever had and am honestly tempted to never step foot in a motel 6 again. I tried to be as patient as understanding as I possibly could through this horrible experience but one can only take so much disrespect. We both paid to stay here it wasn’t too much to ask that the tap dancing and furniture shuffle be stopped… at least until a halfway decent hour in the morning.

– A very unhappy but loyal Motel 6 customer,


Patricia Holland March 20, 2016 at 1:34 pm

My friend, her grandson and I recently stayed at the Motel 6 on Skelly drive in Tulsa, Ok. This was my first and WILL BE my last association with Motel 6. I am a 66 yr old disabled lady who needed to stay downstairs due to not being able to walk up the steps to the second floor. The first room we got, my friend went in to take a shower and when she reached up to adjust the nozzle for her height it came off in her hand. They changed our room. When we entered room #2 it had not been cleaned. There was dirty water standing in the bathroom sink and trash on the floor over in the corner between one of the beds and the wall & the beds weren’t freshly done. The security latch was broken, a large 1/2″ gap from the door handle down to the floor and the phone didn’t work. Then there was the little creepy crawly roaches! We complained again about the security issue and they moved us to room #3. This room had a dead bolt that was not settable from the inside, the air conditioning did not work, the TV remote didn’t work and the bathroom door was locked shut. When this complaint was made by my friend she was accused of being on drugs because she was visibly upset as she was down there for her mother’s funeral & we were vacated from the motel. They called the police which in my opinion was the smartest thing done because I know that the nice gentleman I spoke with was utterly disgusted with the day manager, Nikki McClenithan, and her short behavior she gave him also when he spoke to her. She admitted to him that she had said and acted as I had said. We were given a refund so that we could secure a room elsewhere even though it cost us more. At least the accommodations were safe, clean and bug free as well as a free, good, breakfast. I have never been in such an unkempt, dirty environment in my whole life! This place is totally unacceptable for human habitation. The management needs to be sent back for some mighty extensive training in motel management and Hospitality.


A Concerned Citizen March 20, 2016 at 10:47 am

WARNING – The Grants Pass Oregon Motel 6 is a HOTBED of CRIMINAL ACTIVITY.
Drugs, Alcohol, Theft, Public Disturbances – DAILY police calls – DAILY reports in the paper – DAILY ARRESTS. THIS PLACE NEEDS TO BE SHUT DOWN. For your personal safety, DO NOT STAY AT THE MOTEL 6 IN GRANTS PASS, OREGON.


Margaret Bradford March 22, 2016 at 1:18 pm

I was just going to make a similar complaint. Motel 6 corporate offices and the GP police should shut this place down. It’s unsafe.


Brittany March 17, 2016 at 10:53 am

DO NOT stay here !!!!! They took money out of my account AFTER I canceled my room and received a confirmation email ! I have not received my refund and they made me late on a bill for THEIR mistake! STAY AWAY from these liars


Elton williams March 13, 2016 at 12:42 pm

I was staying at the motel 6 in dallas off of 635 and plano rd we got in the room the tv didn’t work the frige didn’t work the door wouldn’t lock and the main window wouldn’t close i told the guy at the front desk he just told me to give him the key and i have to Google the number for corporate and told me to get out he was really rude i tell everyone never go to motel 6 they things don’t work they nasty and have roaches and the people are very rude when you tell them


BK March 13, 2016 at 10:46 am

Appliance Court Raliegh, NC
I would like to suggest that you seriously check out this location. If this is representation of your motels I feel sorry for you. This place is a mess. I just regret that I did go directly back to the front desk and ask for a refund once I entered the room. The place needs a serious cleaning. The lobby did look too bad. But then we entered the hallway and it appeared it had not been vacuumed in some time. Then we entered the room. The only saving grace to the room was that the sheets and towels were clean. There was a hole in the wall that was covered with orange tape. The chair by the desk the legs were being held together with orange tape. Then we exited the room and took the stairs oh my gosh clean the damn stairwells. Empty beer cans, old clothes you name it was there. There is a remodel taking place but I feel it has been taking place for some time. You should really check this property out and give it a major cleaning. Your front desk people could be more professional and at least dress like they just got out bed. This could be a nice place if you just but a little elbow grease into the place.


Jonathon Fauser March 9, 2016 at 8:42 pm

Amm currently staying at a studio 6 in Charlotte NC. To while I was at work my wife called told me the sink was leaking and a lot of water in the floor She called the front desk the manager came up was very rude and disrespectful to her also when we moved in Saturday they told us running by the week would be no problem but after the confrontation with my wife the manager said our room was rented we feel that we were discriminated against because we are a white couple corporate really needs to do something about this place


Jazmine Boyd March 14, 2016 at 12:36 am

Who do i call for MOTEL 6 BED BUGGS


Mike April 9, 2016 at 12:35 pm

A great lawyer


Amanda N. Stanley March 4, 2016 at 7:33 pm

My family and I have been staying in your Bedford, Tx location for a 2 weeks during the trying time of our relocation from out of state. I have to say the Manager Lisa has been very helpful and wonderful during this trying period. Now the night desk person you should get rid immediately if you plan on keeping busy. Veejay or whatever you call him is a very rude and argument person. I myself and my husband have had very unpleasant experiences with him. A good example being we have arrived around 5-6pm tonight (3/3/16) from running some errands and the maids do to being afraid of my two dogs didn’t change our beds, no big deal. We don’t mind doing it ourselves, so I asked him for some sheets and stuff to change them and he told me the room stank, we must be very unclean people to have a an ordor like that, we should have let the maids full service it. Well we have numerous times told the maids to do or ask for the maids to do, and even took our dogs out for hours so they could but they still continuously skipped our rooms. The odor was from not having sheets and bedding changed for a week. He went on and on insulting both my husband and I, leaving me feeling very unsafe. I complained to the manager she must have talked to him because he apologized but I shouldn’t have had to go through that. Then a few nights before that, he complained about having to renew our stay for another week. Then the 2nd I watched and listened to him lecture another gentleman because he wanted to move his room because the window to his room is where everyone stood and smoked, a very valid complaint.


Sharon DiLeo March 3, 2016 at 10:19 am

I would strongly advise the corporate offices of Motel 6 to review its policy of handling guests who are seeking safe refuge as domestic violence victims. A woman I know finally broke free from her abuser (after he had been arrested), drove 100 miles away to stay in your Motel 6 in Fredericksburg, VA on Warrenton Road. The manager, going by the name of “Neel” insisted that this woman pay daily and when she requested that she be given one day as she awaits her social security deposit, he refused and said that he could no longer extend her stay! When the woman guest pressed him for a reasonable reason, he said he looked inside her room while she was away to find it unkept. Please keep in mind that this motel is newly remodeled with hardwood floors and has a dog park. Housekeeping comes daily, the woman is a diabetic and has very limited physically mobility necessitating the use of a walker to move about. He has been insensitive and unyielding even while being fully apprised of her need for safe refuge as she recovers a bit, gets some medical attention and finds a an appropriate place to rent. I find this a shameful example of courtesy, customer service, treating humans (especially guests) with dignity and respect.

Posted on Motel 6 Corporate Website at 5:59 PM on 3-2-16


Peggy Pianalto March 3, 2016 at 9:47 am

For the first time in all my years of traveling I walked out of a hotel and demanded my money back. It was the Motel 6 at 6600 Northwest Expressway, Oklahoma City, OK. I’ve stayed at Motel 6 for years because I’ve always been able to count on a spare but clean, safe room. Not this one. Thin hard mattress, dirty sheets written on with a black magic marker, plastic wall trim was peeling and lying on the floor, toilet paper holder was broken, stairs were broken and cracked. When I checked in, the credit card machine was broken and she only took cash. There was screaming child who belonged to the woman who checked me in. She did nothing about him and I had to talk to her and pay with my fingers in my ears. All together a terrible experience with a nasty room. I’ve lost my faith in Motel 6, probably will no longer count on one for a clean, safe place to stay. Very disappointed.


Unknown March 14, 2016 at 9:13 am

OMG that’s terrible


Jeanet Watson February 29, 2016 at 10:32 pm

I am currently staying at the location in evansville indiana off hwy 41……if hadnt been afraid of falling asleep on the road i would have left……..the floors felt like y i u were walking on an unswept floor, furniture was peeling, thermastadt didnt work, toilet barely worked, broken shower faucet handle, bedding was stained and had cigarette burn holes, and plus the towels were stained to the point that if they had been at my house i would have used them as cleaning rags. To top it off an old used dried wash rag was ganging over shower curtain rod……..WILL NEVER STAY AGAIN


kindra mccleary February 29, 2016 at 1:21 pm

I currently reside at Southside commercial Pkwy in Jonesboro ga the manager abduhl is rude he called the police on me for refusing to pay a pet fee for a service dog he called my room and told me to get my shix and get the f out. The police said by law they can’t make me pay for a service dog. He told me I have til Friday to leave police told mehe can’t do that either. The manager is very rude inconsiderate and is racist. Don’t stay there


Tina Russell April 21, 2016 at 7:23 pm

i wonder if its the same owner the one in Conyers Ga they have a sign that says 230 a week when I went to check in for a week I was told 300 than when i came back on pay day to pay 300 for the week i wasd told 350 so far i been here since monday paid 200 on monday to get me through to thursday morning and paid another 268 wednesday night to get me through til monday morning so far that is almost 500 for the week i left a note with my number for a manager or owner to call me and nothing i need someone from corporate to please explain how i been getting a higher rate everytime i go to pay. tell me how they say 230 that taxes bring it to 300 that 70 just for taxes but everyone else here is paying 230 a week explain to me how they are getting away with ripping me off i am about to file a complaint with the BBB and i think someone owes me more days after paying almost 500 for a week.


Keith February 28, 2016 at 1:15 pm

Motel 6 on the east side of Madison Wisconsin is nothing but a full blown drug house. There have been 2 heroine over dose deaths there the past 2 nights. I am shocked that they allow it open for business! The smells in the hallway to the disgusting rooms! I won’t stay there if some one paid me to stay there.


Nancy Carpenter February 27, 2016 at 1:53 pm

I commented last night about hooker and office just gave us police no. That was Oak Road in Bakersfield CA.
About Midnight room above sound like they were killing the child. He scream a blood curding yell for about 12 minutes, the sound of furniture being throwing. We had 1 chair.
This Am as we were leaving lovely housekeepers were busy. They spoke. Top row seem to be full time residents, they greeted workers by name.
Will NEVER stay in BAKERSFIELD again.
We travel with small Dog & love that we can take her.


Nancy Carpenter February 26, 2016 at 11:05 pm

Feb 26 2016
Have wonderful stays across country at motel 6.
Then we get one at Bakersfield, Ca. My. Husband has been prop by a Black hooker, she said she would Blow up our car and he could watch. She has knocked on our door, she. She told me he did her and will not pay her. He owes her $30.00. Office gave us police number, that is it..


Diana Slifka February 22, 2016 at 8:32 am

Very old bathroom fixtures. Sofa bed couch is a joke. My daughter ended up buying a blow up mattress so she could sleep.
FIRE ALARM did not have a green light showing it was working. I should have called Fire Dept. to check it out.
Paid $ 231.42 for a 2 night unsleepable stay & I’m a senior citizen who should have been offered a discount.
MANAGERS don’t give a rat’s behind
Front desk employees unshaven, hardly spoke English
Lighting terrible
Carpets filthy
Why in the heck did they make a copy of my driver’s license. No other motel did this?


Linda March 8, 2016 at 12:21 am

I agree. Just stayed there never again. The bed was so hard my husband and I went to Walmart to get an egg crate for the bed. When I pulled off the sheets, there was blood on the sheets at the foot of the bed!!! I was horrified. They didn’t change the sheets!!! They acted like it was no big deal. My husband and I wore socks in the room and our socks were filthy. Pit bulls staying there and shady characters all around for 100 a night. I am not done with this disgusting place. The health department needs to visit


Melissa February 21, 2016 at 10:00 pm

Bed bugs bed bugs bed bugs. Thats all i have to say


Georgianna Stockton March 7, 2016 at 5:03 pm

Where??? Please answer.
gstockton9219 at


Kelvin February 18, 2016 at 7:39 pm

We spent 10 days traveling through Nevada to Arizona and home. We stayed Friday February 12th in Lake Havasu city at the Motel 6 on London bridge road. It was the worst hotel we have stayed in. The room was small, the blanket on the bed was dirty and stained, & there was hair on the bathroom towels. We were charged more for this room than any other room we stayed in including Las Vegas rooms. The only thing nice about this hotel was the lady working the front desk. We have never had problems with Motel 6 in the past, but now not sure we could stay in one again.


Valerie February 15, 2016 at 10:47 pm

First thing the room floors was very dirty and they was using a flat sheet for a fitted sheets that didn’t stay on the bed at all and the sheets was dirty and i didn’t get no washcloths at all so i asked housekeepers if i can get some washcloths and they said they didn’t have any at all so i went to the office to ask them for some washcloths and they said they didn’t have any either so i asked what am sapos to use and the guy said very rude a towel what else are you a sapos to use. I have always stayed in motel 6 but i would not ever again when i have so more choices that will get my money with better haspitality i wouldn’t even let my dog stay there ever again so to anyone going to beaverton not stay at there motel 6 its not worth wasting your money one there’s a lot of better choices out there


Stacey February 14, 2016 at 7:02 am

my family and i were homeless on jan.31st our trailer fell off the blocks and split in half.we went to motel 6 in washington pa because they allow pets.we were there for 2 weeks the worst 2 weeks of our lives.i spent 834.00 for 2 weeks and they were the rudest people ever.the general manager was very rude to me and the house keepers made fun of my autistic daughter.i would never recommendeanyone to stay there.


Tim Manchester February 13, 2016 at 7:31 pm

I’m at 7132 Desoto canoga park ca. And this hotel is horrible. The staff are a damn joke. Rude as hell. They wouldn’t clean our room told me maybe tomorrow. The room was discussing when we got here. Wouldn’t give us a refund. And told us oh well. If I didn’t have a background I would of kicked his a**! My name is Tim Manchester. I got nothing to hide with these nasty a** people


Vanessa Smith February 9, 2016 at 3:17 pm

My name is Vanessa Smith. My family and I stayed at your Idaho Falls location on 6-5-15, and checked out on the 6th. My son, 14 years old at the time, left his cell phone in the room, so when we noticed it missing we called the hotel 208-522-0112, about 1 hour after we left. I spoke with Clayton at the front desk, he ran up to the room and located the phone. I offered to pay to have it shipped to my moms house, where we would be staying for the next two weeks, but Clayton told me that they have a “parcel service” that does that for them, and there would be no charge to me. I was nervous about it at first by Clayton assured me it would be taken care of and we should receive it in a few days. I gave him my moms address.

After a few days of not receiving it, I called the hotel back on 6-9-15, I was told that the phone had not been sent out yet. Three days and they hadn’t even sent it yet. She said they had a hard time understanding me on the phone the last time. I gave my moms address to her again and offered to pay for the shipping again. She promised she would get it sent out that day.

6-12-15 the phone had still not arrived, when I called the hotel I was told it finally was sent on Thursday the 11th (6 days after check out). 6-13-15 I called to the hotel two more times trying to get ahold of a manager or someone who could get me a tracking number. I was told the lady who sent it out has transferred to another Motel 6 location. I left a message and she was suppose to call me back.

6-14-15 Vacation was over, had to start driving home, still no phone or returned phone call. If I knew this was going to be such a problem we would have turned around, driven back an hour and picked it up.

6-19-15 Clayton called me back to check and make sure we had received the phone. Of course we hadn’t and he was confused. Said he would talk to his manager (who was currently on a conference call) as soon a she was done and have her get back to me. No call ever came in…

6-23-15 I called Clayton, he said he would try again to “make some calls” to contact his manager about this. He was very professional, apologetic and nice and was trying to help me. Now its been 17 days, no phone, no information, no tracking number, no contact from a manager or GM.

6-29-15 Called and spoke to Clayton, I demanded the GM call me back and find a way to have the phone replaced. I mentioned that I would have to contact the corporate office if we couldn’t get the phone replaced. Of course his GM had the day off or had already left for the day, whatever. Clayton called me back and asked if I would check at the post office on my side, because the man at his post office remembers sending it out. My post office never saw it, my moms little country PO never saw it. Peggy is the lady who took it to the PO and had it sent out, she now is at the Pendleton Oregon location. Course it’s her day off too.

6-30-15 Called Oregon location and left a message for Peggy. Called the Idaho Falls location and finally spoke with the GM, Laura. She said she would find out what’s going on and try to track it down. I told her that I’m not trying to accuse anyone of any wrong doing, but either the phone was never sent out or lost by the “parcel service”. Either way it needed to be replaced, she said she didn’t know how that would work. A few minutes later she called me back with the following information: date of 6-11-15 at 10:06am, 1st class postage paid $3.14, no insurance and a tracking number (9500111117595162363075) from the United States Parcel Service, yeah that’s right the USPS.

6-30-15 I searched the USPS tracking number and saw that it was accepted at Idaho Falls, ID 83402 on 6-11-15, departed later the same day, scanned at West Valle City, Utah 84120, where it was sent to be sorted and was never seen again. I filed mail recovery center search request. The claim department asked how it was packaged, once I call the GM Laura again and she got ahold of Peggy, Laura called me back and said that Peggy had sent it in a plain manila envelope. What! A $600 phone snail mailed with no insurance in a plain manila envelope. I was very upset, I had offered twice to pay for it.

9-5-15 The search at the USPS was suspended “unable to locate your missing item”. Called and left message for GM Laura. The manila envelope eventually showed up at my moms house, and she sent it to me. It was 3 ½” by 6 ½” plain paper manila envelope, it was torn up and of course empty.

9-14-15 Called left message for GM Laura

9-15-15 Laura called be back, said she will contact the legal department and figure out what to do. Nothing since then.

Today 2-9-16 I’m beginning my adventure to contact Motel 6’s corporate office and get this taken care of.

My son had worked on my mom and dads farm for a whole summer, and saved up to buy that phone for himself. Yes it was his (my) fault for leaving it in the hotel room, every body makes mistakes. I offered to pay for it, and I feel that when they (staff at Motel 6) insisted on taking care of it and sending it out to me that they accepted liability for it. The post office damage the packaging which allowed it to fall out, but Peggy should have packed it better than a manila envelope, she definitely should have insured it (it’s an iPhone, everyone knows they are expensive) and the manager/GM of the hotel should have been able to contact me and take care of this sooner than this. I would like a new iPhone 6 to be purchased and mailed to me or a $600 check and we’ll replace it ourselves.

Please contact me Vanessa Smith at 970-948-XXXX or email at Vanessa.smith@XXXX my address is Glenwood Springs, CO 81601


Jimmie Ball February 9, 2016 at 2:22 pm

I’m very concerned regarding a stay I had at the Motel 6 at 1047 Progress, in Meridian, ID. my sister and I were traveling and stayed at this motel on 2/7/2015. We were awoke at about 11:00 PM with a dog whining and barking. My sister went to the office and reported it to the girl there and was told she would let the owners know, not even knowing what room. She simply walked in back to an office, I assume. After a few minutes the barking stopped. Soon after we could hear loud talking or arguing and after this we just stayed in our room for fear of not knowing what we could expect. We did not feel safe. We had an opportunity to talk with a local there and were told that drugs were being run from that location. My concern is that location has my credit card information, and if this is true, well you can figure out the rest.

I know I won’t be staying there again as I make frequent visits to that area.


Marcy February 7, 2016 at 6:22 am

I wish I had read the messages from this site… I would of never stayed at this motel. It’s 4:00 in the morning and I’m still awake, with my clothes and shoes on, all my stuff is on the corner of my bed, because I’m afraid roaches will get in them if I leave them anywhere else in the room. Like the comments others made and I can’t believe this is happing to more then one motel 6 and I did complain and was moved to another room and the same thing. I didn’t move because my son had just drive half a day and was tired and fell asleep as soon as he got in his room. I guess corporate doesn’t care about there motels and guess anymore and health department doesn’t do their job and let these motel stay open even with all this complains.


John March 24, 2016 at 6:57 pm

I was going to send corporate my complaints over my recent stay also. But after reading all of these comments, I can tell they don’t really care. Wish someone could get the CEO of the company to visit these sites and have to stay in them for a night. Maybe then they might do something about the terrible conditions and customer service. I guess sleeping In my car After discovering bugs and not getting a refund was a safer choice.


Rosetta Washington February 6, 2016 at 3:21 pm

Well my stay in Eloy was not good @ all no hot water for me to take a shower, for 3 days only the sink had hot water and I told them 3 times the maintance men came to the room ran it for one second and it’s hot now when he left the water was not hot at all can I get a refund back or least half


Judy Crowell February 6, 2016 at 10:44 am

In the past my husband and I have had pretty good experiences with our stays at Motel 6. We do not expect frills but expect a clean room. Our most recent experience was horrible. Because of it, we will probably never stay in a Motel 6 again and we will tell everyone we know about our bad experience. When I searched through AARP Travel for motel, I specifically requested a non-smoking room with high speed internet. Motel 6 came up in the search and the prices were good so I booked. When we got to the room, it reeked of cigarette smoke. We decided to tolerate it because it was the only room they had and we were tired. We got settled in and tried to connect to internet only to find out that it was not working. The front desk said they were having problems and were in the process of switching companies. She should have disclosed that when we checked in. The room was filthy and we hardly slept at all. Shame on the Motel 6 at 1035 Martin Luther King, Jr. Dr., Monroe, LA!


Donna February 3, 2016 at 7:36 pm

Also tv was not a good picture and woke up with stopped up noses from the mold odor. I am not one to complain normally but was very disappointed with our stay there.


Donna February 3, 2016 at 7:18 pm

In October of 2015, my sister and I traveled to Cleveland Texas and stayed there. We were intending to stay several nights there. We were there for my aunts 90th birthday. but one night was all we could handle as smelled and even buying air freshener did not help. There was mold on the walls refrigerator didn’t work well and not hot water. I have never stayed in a motel 6 like that one. Has ruined my opinion of Motel 6.


Ashley Gimbal February 1, 2016 at 2:39 am

Hello my name is Ashley I rented a room in one of you San Jose locations of Fontain Rd by Chucky cheese on 01-31-2015. I have never had a problem in the past but what I experience last night was nothing nice. I woke up to use the restroom and when I turned in the lights to get out of bed I noticed not one but three cockroaches scurry away. I was able to kill one but not sure where the other two went. I was so disgusted, didn’t even want to go back to sleep. Mind u this was at 4am (12hrs after u rented the room) I got in my car and drove around to the office. I spoke to a nice lady at the desk who showed concerned which mad me comfortable. I was told the next MOD would arrive by 9am, believe me if the MOD was there I would have requested my refund then. So I got to the room and can’t help but feel like I should just sleep in the car, which I didn’t, instead I stay fully clothed with my shoes on n decide I’m going to sleep like that. About a hour later I fell asleep. Woke up at 10am, went to the office again to speak with the MOD who was not there, at this point I was very upset, one being I did not get the rest I needed and started work 2hr later. I was able to get the info I needed to get a hold of the MOD during my lunch. So I call the MOD on my lunch break and explain my experience, I felt like he did not care at all, not once did he apologize for the inconvenience, but when I requested a full refund, he said they have to investigate before the decide to refund me at all. When I would talk he would cut me off very rudely and say the same thing in a different way. I do not appreciate the way my situation was handled.


TSgt La Kisha Jones-Harris January 30, 2016 at 12:34 pm

Dear Chloe Williams,
Previously I sent you an email expressing the horrible experiences I have encountered during my several nights at this Motel 6 establishment. This has been my worst experience ever with Motel 6. Normally even though this hotel would not be someone’s 1st Choice, it serves the purpose for a decent price. I was also glad that Motel 6 gives military discounts. Now I’m upset at how after 3 different rooms the same problems exist. Dirty linen, nasty towels with black stains, housekeeping doesn’t do a great job at providing daily service and changing linen and making sure the room is presentable for guests. When you are tired and in need of a room the last thing you want to know is that you’re staying in a nasty room. I don’t understand why you as the general manager didn’t reply to my email. I came back on Jan 29th hoping that you or another manager would help my situation. I was told by the front desk representative that you left a note saying you needed to speak to me. I really needed a room so I returned just to be disappointed again. You said I could get a complementary room or discounted room for $30. Please assist in this situation or I will have to contact corporate about this Motel 6. Please know I realize this is not a 5 star hotel but still deserves clean items. Please conta


TSgt La Kisha Jones-Harris January 30, 2016 at 12:34 pm

Ms Chloe Williams,
I spoke to you in person yesterday about my room disaster, first the room 245 was nasty(sheets looked like someone had just finished doing something in the bed), towels were dirty and appeared to have been used. Basically looks like housekeeping didn’t clean the room properly. So I took pictures of the bed as proof of the nastiness. Next we moved to another room 222(current room), didn’t receive housekeeping, my keys no longer worked and towels were needed. First we told that housekeeping would be there at 10 am, unfortunately they just didn’t come. I was also told that check out would be Friday at 12pm,but after speaking to you my check out day was for Thursday. On my receipt it said the 29,but the keys keep locking us out. You offered a complimentary room for the trouble. which should have me checking out on Saturday at 12. This has been a horrible stay so far, the front desk people were helpful but still need your immediate assistance.


Wade smith January 28, 2016 at 7:54 pm

Stayed a week at motel 6 in Victoria Tx had the worst experience ever they wouldn’t clean our room but once a week when they did they didn’t even change the sheets . We ask for more towels and toilet paper they said we could only have one role of toilet paper and that we had to bring our towels up front to get more they wouldn’t bring us any I have stayed in motels for 11 years at least 200 times a year this is the worst place I have ever stayed.


Diane January 28, 2016 at 9:32 am

Stayed at Motel 6 in Albuquerque, NM. Blood stain on sheets. Bed felt like you were going to fall through it and springs kept poking you. Hair in bathtub. Unhappy experience. Would have slept better in my car.

When we got to Chino CA my nephew reserved a room at Motel on Central Ave for us for a week. We asked to see the room first because of our experience in Albuquerque. First we couldn’t get the door open with the key out of several attempts. Husband pushed on the door and it popped open. We went in and the air/heat unit was hanging off the wall, no knobs or front cover. The bathtub had yellow stains all over it. Asked to see another room. Attendant gave us another room. Opened the door and there were two people in bed. Drug deal went down in the parking lot also. Called our nephew and he came and got his deposit back. We stayed at another Motel NOT MOTEL 6! Very bad experience on this trip with Motel 6. Dumps and filthy!


Lisette January 27, 2016 at 11:27 am

I stayed at the Motel 6 in Simi Valley in California and had the worst experience ever. The man at the counter was a racist jerk. He claimed he did not have my online information and I had to prove it by showing my email confirmation. He finally gave me a room and harassed me late at night by calling me and telling me that he had given me the wrong room, keep in mind I am a young woman and was there alone. He then charged my card twice and I’ve been calling Motel 6 for 2 days already and no one seems to answer their customer service. I have no choice but to call my bank.


Joe Smith January 25, 2016 at 12:59 pm

Please note: I am not comfortable giving you my correct personal information until I know without question you will not release the information as the Motel 6 employee I am making reference to has made direct threats towards me as well as indirect threats; they’ve posted PRIVATE CONVERSATIONS & PRIVATE INFORMATION publicly, thus inciting hate directed at not only myself but at my daughter as well; unfortunately, this abuse onslaught never ends & no one is exempt from the abuse and bullying.
It reached such a heated stage one evening that your employee was phoning a social media acquaintance of mine. Your employee fat-shamed, made degrading comments regarding people’s intelligence & (among the many other insults and verbal abuse) mocked children with disabilities.
This employee called from (574) 936 7586 at approximately 21:49pm on the 8th of December and the number dialled was (270) 307 XXXX. Subsequently, the person had to change their number as they were called relentlessly & sent text messages that had no end.
Everyone knows that this employee works at Motel 6 and quite frankly, I would NOT want anyone I know to stay at a hotel where the staff are making threat and bullying people. What is done on private time is the person’s own business, however, when done from work AND the employee was seen screaming and swearing, I’d be inclined to spend my money elsewhere.
Please feel free to verify your phone records and once you do, you can leave a telephone number on reply to this message and I will phone and email you all of the copies of the abuse and threats and incident of inciting hate.
I look forward to a speedy response.
Signed: Very concerned!


Rebecca M. January 23, 2016 at 12:50 am

The Motel 6 in White House Tennessee was excellent. I am from Michigan and went to visit daughter in MS and at 11pm I was very tired. I stopped at the motel 6 in White House and the gentleman at the desk was very nice and I received a good rate and I asked to see the room first because not all Motel 6′ s has been renovated yet, this one was beautiful and very spacious and clean and I slep great. Thank you Motel 6.


Angelic January 21, 2016 at 1:42 pm

I recently checked into motel 6 in Baltimore on Whitehead road, the front desk person I encounter was pleasant, the first room I was give smelled of smoke and I asked for non-smoking. I was given another room but only to find that room had bedbugs. I was bitten and my children. still waiting for a refund of my money.


Raymond Willson January 15, 2016 at 10:57 am

I worked at motel 6 in Marshalltown iowa and the owner Shawn Gordhan would ask me to scam customers by charging them for more occupants than where actually staying there. He also never paid me the overtime he owed me. He is a pot head and allows people to do drugs at his establishment. No place for a family or anyone for that matter. Stay elsewhere customer service sucks he cares nothing about people just wants money. And will kick you out if you don’t like the price hike he will give you after a week of staying. DO NOT STAY AT MOTEL 6 EVER……I LOVED WORKING THERE AT FIRST BUT WOULD GET YELLED AT FOR ACTUALLY HELPING CUSTOMERS…….


Derrick Lawson January 10, 2016 at 9:36 am

My self my wife and two minor daughters Stayed at motel 6 in venice Florida after an electrical fire in my home . room was nasty smelled like animal urine and smoke no hot water or water pressure and the metal shower handle was broken and fell off onto your feet every time you got in .. Asked front desk and manager to fix it then got told we were scamming motel 6 because we had four adults staying in our room told manager they could come and see for themselves that I had a 14 and a 16 year old that were still in school instead he called the police kicked us out of the room I got served with a trespassing order and did not refund our stay. If I am not contacted in regards to this matter promptly I am looking into a lawsuit


Murphy, Jeremy A. January 7, 2016 at 6:21 pm

Hello, my name is Jeremy A. Murphy. I have been violated in the Motel6, address: 176 W 600 S, Salt Lake City, 84101. I’d like to know what has come of the investigation. Gassed, injected, turned in a syringe to the front desk associate. I wasn’t even offered a refund. I’d like something to occur in my favor, due to the loss and hardship. EMAIL: XXXXX
Sincerely, Jeremy A. Murphy


Susan January 6, 2016 at 12:50 pm

The worst company to ever work for as well as sleep in one of their rooms. FYI spend a few extra bucks and go elsewhere


Linze Hustead January 5, 2016 at 11:42 am

I am currently staying at Motel 6 in Big Bear #369 and we have been without toilet paper since later night. We went down the office first thing this morning at 7am and were told they didn’t have any to give us. An hour later we called and were told she couldn’t get us any because she was having to answer the phones, I offered to come back down she then became rude and told me by me being on the phone with her it would now take longer for her to get the toilet paper. I asked how long she told me she didn’t know, I asked again for a time frame so I know if I needed to drive to use a bathroom elsewhere and she became more agitated with me and hung up on me. This service is unbelievable. Not only are we not being provided with basic amenities we are receding horrible service because we’re requesting this amenity. I would like a call back asap. I will continue to reach out to various levels of corporate until this is resolved and acknowledged.

Linze Hustead
Staying at Motel 6 #369 Big Bear, Ca
Incident occurred on 1/5 from 7am-9am


daryl January 2, 2016 at 3:11 pm

I stayed at ur Harrisonburg’s va motel 6 when everything was up tell my son found a baggie that had drugs in it and I was very unhappy and my girlfriend took it to the main office and only thing they wouldnt to do is change us room we said because if we went into another rooms u don’t know what else u would find


Ronald Gochett January 1, 2016 at 11:55 am

Motel 6 house keeping employees stole 5 cartoons of cigarettes totalling $300.00 and they also stole $88.00 worth of valuable coins I had in my room as well. I was disgusted with my stay. The worst part was how corporate office handled the situation because I still have not been reimbursed. “Tip for the day” don’t spend your money where you have to worry about your well being and privacy.


Ronald Gochett January 1, 2016 at 11:42 am

I stayed at motel 6 in Des Moines, Iowa. The house keeping people came into my room while I was not there. They stole 5 cartoons of cigarettes which cost $300. They also stole some very valuable silver dollar coins that I had in there that was worth $88. I have been trying to get reimbursement from Motel 6 and it seems like their corporate office doesn’t even give a damn. I am so disgusted with the service provided by them. The worst part was how there corporate office handled the situation. Please don’t do business with people who do care about your privacy or well being because that’s who Motel 6 really is (they just don’t care).


Francine Pxxxxxx December 31, 2015 at 8:42 pm

To whom it may concern,  my name is FrancineP and I need help in resolving a matter that happened on December 22 of 2015. The county of Santa Clara is aiding me with a place to stay so I have a safe place to bring my daughter to when I have visitation days with her due to the fact I am homeless. On the night of Dec. 22, 2015 the SanJose police dept. was at the premises of motel 6 San jose Airport facility and arrests were made apparently. The general manager of this facility I know only by his first name Arturo made a statement to the County of Santa Clara Abode program stating that there was an arrest made by the SJPD at my room. The above statement is totally false and I have went personally to the SJPD and obtained in writing by an officer saying neither I or my boyfriend were not arrested. The general manager is refusing to change his statement in which in  return the County of Santa Clara is refusing to aide me with temporary housing assistance until this is resolved. I desperately need this help from the county because of my situation and need a place to bring my 3 year old daughter. Any help or advice that can be used to help in this matter will be greatly appreciated. Please contact me thru email or feel free to call me at 408xxxxxxx Again my name is Francine Pxxxxxxx

Sent from my MetroPCS 4G LTE Android device


billmost December 21, 2015 at 3:39 pm

I went to stay at your motel in rapid city sd and when I walked in to lobby all I could smell was dope somebody had to be smoking it in the imediet area it was so strong that I hade to leave if they do that in the lobby i would hate to see what the rooms are like


Timothy Shepherd December 20, 2015 at 8:57 am

I stayed at this location last night
2425 Scott Ave, Fort Worth, TX 76103 room #330. I found a used condom on the floor. I informed the front office as soon as I saw it. They came up with excuses as to why they didn’t clean as well as they should have. THERE’S NO EXCUSE for uncleanliness when you’re in the hotel industry! They still haven’t changed the room. I would like to hear back from someone in corporate today before this is taken any further.


darwin December 18, 2015 at 7:27 pm

To Angelica of Motel 6 Redding South , 2385 Becheli Ln Redding 96002. We understand the requirements to confirm our bookin,1 valid ID is fine with valid credit card, but hey, you are the most rude and uneducated receptionist i ever encounter. Who ever is your manager, both of you need to be retrained over and over again, until you guys learned how to treat and talk people right, not everybody that come to your place is crack wh**e, last week i let it pass having our rooms lots of pets hair all over from bed sheets to the bath tub.

Ladies and gentlemen, this is motel 6 of Bechelli Redding


Deb O December 18, 2015 at 7:20 pm

My sister & I stayed at the Motel 6 on Disney Way in Anaheim CA. The staff was friendly & there wasn’t carpet–something I appreciate. That’s the only good things I can tell you about our stay. The bad included having to change rooms right away because of the obvious use of the room by heavy smokers, even tho’ the sign on the door indicated for non smokers. The clerk was friendly while re-locating me, but I was rudely treated by his answering the phone, helping another guest at the side of the counter, & carrying on a conversation with 3 young children who seemed to know him, all while supposedly helping me. The bathroom sink drained slowly, the maid used a filthy broom to clean that left disgusting black lint stuff on the counter & the floor, the toilet paper holder had a scummy soap film that I easily wiped off (indicating very poor cleaning habits), & I killed a cockroach. I reported these concerns right away. Because of health challenges, it was too difficult to have to change AGAIN, so when the clerk offered 50% off, I said OK–anything to be able to get going & it wasn’t a life or death issue. When I checked out, I was on my way to putting my sister on a plane. I was told I would only get a portion of the credit promised. I challenged it & the clerk took out a calculator & showed me (like I was 7 years old) how she came up with that amount, altho’ it was closer to what I’d been promised. My sister agreed that’s what she saw as well. It didn’t seem quite right still, but we had to get going. When I went over the bill later, I didn’t see the credit. I called & was referred back to the manager. He told me they never offer that kind of credit & offered me a one night stay in any Motel 6 as compensation. I told him that was an insult; why would I want to stay with them again after this? I’ve written 3 times to the corporate office–nothing. Tried to call–no one’s there. I am going to dispute the charge & am putting it out there on social media so those who are thinking of staying at a Motel 6 will look elsewhere. This used to be a decent motel to stay at–no more!! Such a disappointment!!


George December 17, 2015 at 8:03 pm

On Dec 17th 2015 I pulled into the Motel 6 #4849 in Farmers Branch TX. The day manager who refused to give his name told me I couldn’t park a uhaul truck on the property because they have a no semi truck parking policy.. I have never been treated so poorly by Motel 6. I am a Veteran doing a Military move, and refused access to rest for a misguided policy. He had a crane sitting in the parking lot of the Motel that outweighed the truck I was driving. I proceeded to drive to Super 8 who treated me as a valued customer.. that finishes my stays at Motel 6 after more than 20 years of using them.


Pamela December 17, 2015 at 9:05 am

My spouse is staying at the Motel 6 in Cheyenne and has been for the last 10 days for work purposes. The room has not been cleaned in those 10 days. They have repeatedly asked for the room to be cleaned but it never happens. They do give them clean towels at the front desk but the same sheets are on the bed and the pile of towels doesn’t get washed.


Tim December 12, 2015 at 3:37 pm

I am an out of state traveler working in Everett , Wa. for a short time . I’ve spent thousands staying at motel 6 across the country . This is the first time I’ve stayed at this motel 6 . It isn’t horribly bad , or the only inexpensive stay around . But what is different about this motel 6 for me is , the management .
Kent the GM of the property denied me , after a 6 day stay , a rebooking of room based on pasted experiences. When asked , what does pass experiences have to do with me ? Kent ( GM ) replied , a noise complaint . When expressing to Kent that I stay by myself , work all days , and sleep all night , what does a noise complaint have to do with me ? Kent ( top management on site ) replied , ” theres nothing I can do . you have to check out ” , without any further explanation .
Like i said , there are many other cheap stays in and around the city of Everett , of which i took my business . Having stayed at many motel 6’s across the country . This one scores a big fat ” 0 ” in human relation and an absolute ” Nay ” as a suggestion or recommendation in the city of Everett . It is possibly , one reason , when you drive by there are so many rooms vacant . But as promised , they will keep the light on !


Tim December 12, 2015 at 5:37 pm

What a inconvenience !


Kathy Roy December 12, 2015 at 2:16 am

Stayed at a Motel 6 in Moriarty, N.M. and it was the worst hotel we stayed in during our drive to and from Az. living in Rockford, l. It appeared that the bed sheets weren’t changed from the last guests and they were all wrinkled, there was no shampoo or hair dryer in the room and the soap was the smallest bar of soap I have ever seen. The ice machine didn’t work and the snack vending machine only had 4 types of chips and over priced. In the morning there was free coffee which was the worst. It tasted like it was from a day earlier, just awful. It was not worth the money we spent on the room and will never stay at another Motel 6 if this one is an indication of how the chain runs it’s hotels. You might as well close them all if this is how your business is run.


b Buckley December 11, 2015 at 9:44 am

Stayed at Motel 6 in Kissimmee, FL very close to Disney on 12/9.

* Remote control for TV was absent
* The promise of WIFI was not true, could not use service, the desk tried twice, no WIFI
* I awoke at 2AM with a roach on my chest, with other bugs on the TV table
* Explained my issues to manager Kahalli Bailey, he asked me to leave the property
* I’ve been traveling the world since 1984, worst place I have ever stayed


Sue C December 8, 2015 at 1:18 am

My recent stay at Motel 6 in Klamath Falls Oregon was not a pleasant one. I was given a room that had been “recently renovated” and was still off-gassing paint smell. I should have complained right away and asked to move. Stayed there 3 nights while visiting my mother. I tried to take a shower the second night and the water was cold; thought maybe the other guests had used up the hot water temporarily. Same thing the next morning and evening. I complained via phone to the desk the third morning that something was wrong with the “newly renovated” plumbing, as I could get hot water in the sink only, not in the shower. The manager said (oh so nicely) that there was nothing she could do and that I should have complained sooner. Maybe so, but I didn’t know about the problem until the second evening (it’s always the guest’s fault you know!) Then she offered me a $10 credit on my $190 bill, which was just insulting. I told her it wasn’t worth my time – she offers me a lousy 5%, really?! I said I never thought I would have to inspect all the amenities to insure that everything worked before accepting the room. Needless to say, the next time I’m in town, I will pay more to stay elsewhere!


Lori December 5, 2015 at 4:49 pm

Stayed at the Motel 6 in Homewood, All ,you really have bad clean up crew. We left a phone charger on the dresser and it has not been turned in. ( room 312). How do clean a room and not see a phone charger. If that maid took it that is just all wrong. Unsafe area in the first place, really a shame how lazy dome people are. How clean can that room be. SCARY


Diana Calzadias December 4, 2015 at 8:38 pm

My son and I stayed at the Motel 6 on Kern St, Salinas, Ca for 1 week. The grounds are kept up and the housekeepers are wonderful and work hard. Almost as hard as the prostitutes who come and rent rooms daily either for their customers or the drug dealers who roam around freely. It was not a place to feel safe. I called the new manager several times and walked to the office to speak to her directly. No results. The office staff also stated they were aware of the issues and so far no changes had been made, they had brought this up to the manager. The housekeepers should carry guns. This is a crying shame, they should pay their customers to stay there.


Jose December 4, 2015 at 9:05 am

Awful experience! Stayed at the location on 9903 IH 35 North in San Antonio. Raju Patel this guy is beyond awful. I dont know how motel 6 allows there name to be dragged thru the mud by this individual. I stayed a total of 4 hours then decided the charge was not worth my headache. The staff is not trained properly to tell the customers the truth, the location is in need of some serious repairs (Really run down.) As a business owner i know that another hotel chain welcomes my business on a regular basis. Mr. Patel has no people skills or professionalism. Absolutely horrible.


jana Booker December 2, 2015 at 11:55 am

My family has stayed stayed at 3 different motel 6. The first was in Murfreesboro TN. The second close to Nashville international airport on Stewart’s Ferry road. They are great and lastlastle one in Goodlettsville. That was a horrible experience. Afraid to take a shower. We were told we would have to pay for the internet. Was also told in order to change rooms we would have to pay a room change fee. That corporate was charging for this upfront. It was the rudest experience.

The one on Stewart’s Ferry is wonderful we have not had a problem with staff. I love all the staff we have met so far.
Thank you


Johnathan conley December 1, 2015 at 9:50 am

hi this is Johnathan Conley I got chewed out because my dog crapped in the bathtub so I don’t think I was right plus I had to move to a different room at one time and your manners are. There are terrible they don’t do nothing up there they all need to get fired they’re all yeah I know I’ll go higher up the new guys just don’t be talking about this and my phone number is 417-771 XXXX


Dr. Axel R. Arce December 1, 2015 at 9:41 am

As we often do, we stayed at Motel 6 in East Brunswick, NJ from the 24 to the 29 of November. During this stay, we went through the worst experience any hotel guest can possibly imagine, being robbed from your own room!

We contacted the hotel manager to let her know that my daughter’s Tiffany necklace was taken from our room when we were away, but she told us plain straight that she “would stick to her maid”, that is, with any investigation whatsoever. So, we called the police and made a report. Of course, we were told that it would be highly unlikely to recuperate the necklace and to prove its disappearance from the room.

We are respected members of our community with an impeccable reputation among the neighborhood in which we live with sufficient resources to stay at any high price hotel. The reason we use Motel 6 as a place to stay is not because we can’t afford a more expensive hotel, but because my sister lives nearby and it makes it much less driving time from the hotel to her home. After all, we just need a place to stay the night.

We understand that by choosing Motel 6 we are compromising quality of facility and services of hotels that are above 2 star rating, but we would never imagine that the security of our property and even our personal welfare would be compromise at anytime like it happen to us at Motel 6.

I ask Motel 6, Isn’t that the sole purpose of staying in a hotel, so we may have a place to secure our personal belongings like at home? We need not to say that we will never return to your hotel and that we will absolutely not recommend Motel 6 to anyone. I will make a note to everyone so they will make a better choice of hotel than I did. Definitely, cheaper cost more.

Dr. Axel Richard Arce-Santiago


Dr. Axel R. Arce December 1, 2015 at 10:41 am

In reference to my previous email, I just received from the Hotel Manager Beth Borda conveniently after I sent you my email, a notice that the necklace was found:

[Mr. Arce,
We tried to call you just moments after your check-out on Sunday November 29th but the number you provided us was not valid in that it went straight to voicemail and no voicemail was set-up.
The necklace that was claimed to be missing was found in the room on the window sill…please contact me below so that we can arrange a pick-up and the necklaces’ safe return.]

Although we are content to get the necklace back, I must reiterate that what was supposed to be a joyfull time with family celebrating Thanksgiving together, our trip was dampened with the terrible experience at your hotel, to say the least.

I personally do not believe that the necklace was found “on the outside of the room window sill” as the Hotel Manager stated when we responded to her email.. Very simple, we had six people search the entire room including the window sill, to no avail. In addition to searching the room ourselves, housekeeping cleaned the room on THREE (3) occasions after the necklace went missing. We know for a fact that the necklace was NOT in the room or window sill as the manager is claiming.

As I previously stated in my email, Ms. Borda told us she was standing by the housekeeper that cleaned the room. It is my personal opinion that Ms. Borda is covering for her personnel with complete knowledge of what truly went on with the necklace. I strongly believe they should be investigated. This raises the question of how many similar situations may have happened at that motel before anyone or even Motel 6 Corporate knowing?

At this point we have decided we will probably not move forward with any legal action but as I previously stated, we will never stay at your hotel again and will never recommend it to anyone.

Dr. Axel R. Arce


patricia philpott November 29, 2015 at 4:46 am

I was totally discriminated,lied to,and basically thrown out of your establishment at the Mealer dr Arlington TX location.First off my husband of 22 yrs a veteran of the U.S. army just passed away 18 months ago.I am 65 yrs old on a fixed income Because of the treatment by your establishment I feel stripped of my dignity not only did they through me out on the coldest day of November which I paid daily $ 60-$98 depending on the day of the week for 3weeks straight and suddenly you say I need e reservation that they are booked and when I checked and to my surprise they weren’t booked they bold faced lied so I called and lodged a complaint to guest services I was literally thrown out a 65 yr old widow on the coldest day of the month I had too literally take a cab to a waffle house so I could stay warm I feel your company has done an injustice and I FEEL LIKE I HAVE BEEN DISCRIMINATED AGAINST ON MY AGE OR MY FINANCIAL STATIST.I have been told that your company have violated my civil and equality rights.I am seriously thinking of consulting an attorney I don’t know I am just a widow who holds the company accountable and they ( the management lied and charged drill tech for a new mattress that was not replaced for the put me in that room and the mattress in question well I had to sleep on it and I saw that it was not changed where is the accountability here and then I got thrown out when does it stop I will contact drill tech to let them know they are being charged a fictitious,made up charge who screens these people why do you allow crooks to buy franchise on your company I was a faithful customer for u were dog friendly huh mot people friendly and this franchise in question also has undocumented workers working there these are what I witnessed while I was there,so maybe there was a real reason to get me out everyone including the security people said we complied about my service animal my border collie (highly trained)I was singled out.I believe the people running that motel 6 are CROOKS,LIAR AND THIEVES’ .Just like when I lodged my complaint over the phone fell on deaf ears this week I may consult an attorney,also call drill tech and let them know about the lie,theft,or fraud done to them again who holds these people accountable sincerely Patricia Philpott formally a faithful customer


Badboyz search and rescue enterprise. Robert and tabitha November 22, 2015 at 11:39 pm

We are right now in the room of a motel 6 at we are in room number 106. @ 10919 j street omaha Nebraska
Check in was awesome later after we came back from the hospital icu cause our father is hurt bad.
We asked for more towels they said No
We asked for more pillows they said No
We asked for more blankets they said No
We asked to not charge us for my husbands veteran service animal. They demanded cash for her to stay.
We asked for pack and play for our son they said No.
We asked for more bar of soap. You say No
Now we travel around the USA and our company or the Elliott family
For the first time out of my whole life this was the worst one out there.
I need a someone to call or get a hold of us
We have a king size bed and only two pillows really you say No
There is only four towels and my wife and our son staying with me.
One bar of soap and you say No come on
We ask for one more blankets cause we like a little not share. You say no
My wife is 4’7 can’t even reach the a/c heater unit and there is no remote.
Tv can’t even see it clearly most the chanles don’t come in clear.
Wi-fi dosnt not work at all have to use our own data hotspot to get Wi-Fi.
No where to sit in the room besides are king size bed.
Feels like a jail in this room.
The haul away an coffe area has more luxury then our room.


Roda November 22, 2015 at 11:32 am

Booking Motel 6 in Vacaville, CA is a terrible mistake. After 8 hours of driving from Los Angeles and straight to Vacaville, even with valid reservation, we were not accommodated and the manager and staff forced us to cancel our reservation. During the check in process, the front desk lady is taking time ignoring us and doing other personal staff. When reminding her that we need to check in, we were told that we are rude. She even bad mouthed us to her manager. The manager supported that inefficient front desk staff and not even want to hear our side. Then surprisingly, they forced us to cancel our reservation. At that time, we have a very important job appointment and also have 2 small dogs that need immediate shelter. They just did not care our situation and it is difficult finding an alternative lodging in the area. Is this how Motel 6 treat their potential guests? It is truly disappointing and disgusting. We will never plan to stay in this particular motel again. The staff and manager are absolutely unprofessional and inattentive to potential guests. I hope the Corporate office will take some time to investigate this issue and make necessary changes to address these unprofessional Motel 6 employees.


Courtney November 21, 2015 at 9:36 am

We stayed at the Motel 6 Downtown Chattanooga, TN. I wasn’t incredibly thrilled with the dilapidated manner of the place, but decided to deal with it for our one night stay. The heat/air didn’t work and when we asked for an extra pillow we were treated very poorly. All of that aside, I am disgusted with my stay. I left with my arm itching and burning. I stopped at a pharmacy to get some itch cream and the pharmacist told me I had bed bugs! BED BUGS! From the motel. I paid $60 to acquire bed bugs!!! Please do not stay there.


Allen Garling November 21, 2015 at 8:30 am

I have stayed at motel 6 s in san antonio tx for months. One sunday my van was stolen from right in front of the office. Ur video was just terrible . And i cant believe no one from ur coorperate office wouldn’t send some form of email m akeing any form of comment about it. Geez. Is that how u really care about ur customers. Dont forget. We are the reason u have a job . Hope u live with ur insensitivity well


Mark jackson November 19, 2015 at 11:43 pm

Framingham Ma. Motel 6 manager evicted me after staying and paying for a mo. Made extend but some how it wasn’t made then Mgr. Said we cannot stay cause we’ve been evicted even if I pay. Then mgr threatened to fight me outside. I had to call Police on that coca inexpensive addict


Mark jackson November 19, 2015 at 11:46 pm



Breanna November 18, 2015 at 4:23 pm

Last time I stayed in motel 6 in June 2015 there was a cockroach in my room and I had called front office to have them take care or move us rooms. All they said was ” okay?” As if it was not a big deal. I have a 6 month old son that was staying in the room with me. Guest relations sent me a certificate for a one night stay. I made reservations to go back in November to Disneyland and spoke to the manager the night before I showed up to confirm my reservations. I arrive to the property at 4pm Sunday my check in day, the manager at the location JUSTIN canceled my reservations without telling me due to me filing a complaint and making up lies that I used ” Verbal” language and put me on the DO NOT RENT list without informing me coming from Arizona. I and my 9 month old son had to find some where else to stay due to them telling me when I arrived I can’t stay there instead of calling and advising me. It messed up my whole vacation and took more time out of my day trying to find a hotel. I called guest relations again and they said they can’t do anything about it. I do not recommend staying at MOTEL 6 Anaheim main gate EVER. Worst customer service and staff is not nice at all.


Tamara Ward November 16, 2015 at 5:13 pm

When there is an isuue with one of your propertieswhy is it that no resolutions can be found. In trying to have and issue resolved Iasked for the regional/district manager name for theproperty located in BrooklynCenter, MN. You would think it was a matter of national security. If issues are to be resolved and protocol followed why this nis not happening. Report # 1195095


Margaret November 16, 2015 at 4:33 pm

Over the weekend we stay at your hotel. The air condition panel was broken so I told the desk and they said we know. It was so close to the bed we could not even moved. You cannot open a window since there all sealed shut. I ask the desk why they did that they said it’s Vegas but the hotel next to us you can see they open and that’s Vegas. It was so hot and stuffy we all went home sick then we woke up a couple of times with someone fighting and when we came back they were kicked out where next I went to get something to eat and they were in there later I saw them outside so I guess they were kick out of there plus it was expensive this Motel 6. I was told I would pay $115.00 on Saturdaythe rates went up I was told because of the fight in town but when I got there they raise the price but the clerk I will say work with me but it was still way over a hundred dollars which I never paid that much for a Motel 6. This was the worst experience we ever had. You can get way better rates at other hotels if you book in advance and not pay this much. My son stay at the MGM and paid almost the same rate. I will never stay in that hotel again it was horrible. I wish I could be refunded for the inconvenice of this room. Never again, motel 6!


Alberto Garcia November 16, 2015 at 12:55 pm

WOW your motel in Atlanta turn away a military soldier.. Because all he had was his military ID!! After he made reservations!!!! WOW the last time I stay with y’all!!! Plus all my friend, relatives, etc!!!


GINA HULSEY November 14, 2015 at 11:04 am

So….understand that you turned down one of our military people that is old enough to defend you and your country but according to you not old enough to sleep in your motel!! But every motel 6 I have stayed in rents to drug dealers and drunks that keep you up all night, because the office people are too afraid to say anything to them…well as far as my family and friends we will never stay in one of your so called motels!!


William Keller November 13, 2015 at 10:11 am

South Tulsa
12525 East 52nd St South
Tulsa, OK 74146

1st. I was billed for two people instead of just myself, which it was and I made that clear several times on check in. When I discovered the problem at the end of the week, by over hearing the night clerk give a cost estimate to a customer on the phone. I was told that there was no proof that it was just me and it was too late to correct their error. On top of that it was a daily mission to rescan my card key due to the system would not hold my place for more than 24hr.

2nd. I came back to my room after work to find my AC was off and the remote missing, in a non-serviced room. I reported the issue at that time was given a 2nd remote that did not work by the night staff. I was told to report the problem to the manager as well. When I did the management accused me of making up the story. I asked who turned off the AC and changed the channel. I was asked to leave and rejected my my last night which I had card in hand to pay.


cuthbert nyack November 10, 2015 at 10:45 am

I made a reservation for motel 6 in staunton for sep 27 . I had to cancel and stay in Roanoke instead.

The cancellation was done well before the time limit. I received an acknowledgement of the cancellation and was told I would not be charged and any charges would be refunded.

In fact motel 6 put a charge on my credit the day after the original reservation and has
refused to remove it.


Roger Edwards November 9, 2015 at 5:45 pm

We stayed in four Motel 6’s on our recent vacation, and wanted to share our observations.
10/2 – Columbus Missouri (Clean, neat, completely acceptable.)
10/23 – Jackson, Wyoming – 0328 (Outstanding! Very attractive grounds. Women who managed it were friendly, available, and efficient. Lobby was attractive. Every part including the laundry was super clean, neat, and attractive. It was a pleasure to be there.)
10/28 – Albert Lee, Minnesota. (Really sloppy and dirty. First room had a dismantled toilet. Second room, the cleaning person had dumped the dirty water into the sink and left a yucky mess. The chrome was all water marked. Perhaps sprayed but not wiped. The bed was so disheveled that at first we though perhaps the sheets had not been changed. No one manning the desk. Had to ring a bell to get desk service. Lobby was dreary with a few cheap plastic Halloween stickers on the windows.The carpet and stairs into the building were filthy with bits and pieces of stuff customers had dropped.)
11/02 – Youngstown #45 (Clean, neat, completely acceptable.)
Just thought you should know, you have some great facilities, good ones, and at least one real “dog”.


Salvador Garcia November 9, 2015 at 1:42 pm

I went to Motel 6 on 210 N. Hill Rd Bernalillo, NM ph# 505 771 9500. After a week i been there i decided to check my luggage due to i have left money there since I travel I rather use cash than my card I did not have the time to go and dp money to the bank, when I checked it i was missing $ 500.00 dollars, I reported to a lady and said she was going to report it to the mgr, days went by I did not hear anything I decided to call the police and did a report…. The mgr on duty Regis said it was nothing he could do, and that it was not the cleaning service that maybe, it was the person that stays with me, so he was accusing a person that has been with me for years traveling and staying with me for years…. as of now nothing been done…. Is unbelievable how you go to a place with confidence that no one is going to go through your personal stuff I would of understand if in left it on the table or bed but to have the guts to go through my luggage that’s unacceptable….. I hope with this claim I get an email back…. I need a response on how to clear this matter…


Kim brown November 8, 2015 at 11:43 pm

I was very disappointed in motel 6 camp Jordan parkway Chattanooga Tennessee. My husband and I droVe 4hour to.this place so it was about 8ish when we came.when I checked in I asked for a pen and paper.. The clerk made it clear that was a no.went to the room were neither one of our keys work and had to get that fixed.the reservations I made was supposed to have a flat screen but instead I got a I just wanted to get some rest. The pillow situation was horrible and they refused me extra.
So the next morning I get up to get breakfast so me and my hubby leave the room…we went just across the street so.I left my driver license , food city value card,a 50$ gift card to red lobster which was gave to us and celebrate our 8years of marriage, and a free appetizer at Texas roadhouse all together on the table… 30 minutes later I come back to my license and value card….THEY CAME IN MY ROOM AND TOOK THAT GIFT CARD. I made sure before I left were to put it so we would have it and when we got back …..gone.I will never stay there again or suggest it to anyone. Im getting on any and all websites and rate your hotel horrible place… I cried BC this was taken from me..Horrible experience



Michelle November 4, 2015 at 9:48 am

I was going to leave a comment about my horrible experience at Motel 6 Cheyenne WY. But after reading so many comments, I figure my experience is just another typical experience so many have while staying at a Motel 6. Guess I learned my lesson – never again stay or more importantly give money to a Motel 6. Maybe they will someday go out of business and save the rest of us so much grief and aggravation.


Nancy Buck November 3, 2015 at 2:25 pm

I would like to file a complaint about a motel 6 i stayed at in Mesa, Arizona.. Well, i got off work and went to 4 different motels an all full. An finally got a room i paid for 2 nights. I got in the room it looked like it was not even cleaned right. Old candy on the chair also, found roaches in the room. I just did not like the room. Im 9 months pregnant an i had my 3 year old daughter with me. I wanted to charge my phone so i moved the night stand so i can plug in my charger an to find a glass pipe ( g-pipe) under the night stand. So in a heart beat i grabbed my stuff and my daughter an went to the office to get my refund back. I told the guy at the front desk an he did not seem to care. I will never go back to that place again. I stay at a Motel 6 almost every week but, after that night i dont think i will be spending my money for a Motel 6 again.. I need to speak to someone about this asap.


Pat November 2, 2015 at 1:56 pm

You probably know that this is all over social media, but just in case you didn’t thought you should know. This man is defending our country and you owe him a public apology and lots of free stays if he even wants them. THE POST FROM BRENT LIGHT COULDN’T BE COPIED AND PASTED TO YOUR SITE, BUT KNOW THAT YOU OWE HIS SON AND THERE WILL BE A LOT OF US THAT WON’T STAY WITH YOU UNTIL YOU UNDERSTAND THAT OUR MILITARY MEN AND WOMEN SHOULD NEVER BE TREATED LIKE THIS. HE IS DEFENDING YOUR FREEDOM.


Louis Pollaro November 2, 2015 at 10:14 am

Just want you guys to know that I just saw your new commercial on Fox News and was very impressed! I am in the film business and have shot more than my fair share of commercials so it is difficult for me to watch commercials in general, but your new spot had the best use of CG and live action that didn’t obscure the message and hit the point right on. Who ever came up with this concept for you is brilliant. I congratulate them! This is a spot I can watch over and over without reaching for the remote. Sincerely, Louis Pollaro, cinematographer for RadioVision.


Joel Mattied October 30, 2015 at 11:16 pm

Your Motel 6 off I10 in Tyler Texas is disgusting. The 1st room (125)assigned had mold. on the walls. The 2nd room had broken TV shelf, dirty pillows and spreads,filthy a/c filter and dirty floors. We are sleeping with our clothes on because we are wooriex what might be on the sheets that we can’t see


Huy Nguyen October 30, 2015 at 3:52 pm

I need a FORMAL COMPLAINT written by the General Manager, Wills, of the Motel 6 in Santa Rosa. The motel is located at 3145 Cleveland Ave., Santa Rosa CA
I booked a room at the motel 6 on 28-30 Oct 2015, and I got the room 127.
At the night of 28 Oct 2015, some insects or something bit me so bad that leaves a lot of red dots on my body, from the head to the toe (I thought they are bedbugs). The bad injuries make me so hurt and so itchy until now.
On 29 Oct 2015, I complaint to the employees and Will, the GM of the motel, about my issue, and they changed me to another room with the full-amount refund for my booking. P.S: I took some photos to keep as evidences about the room 127 and at that time, Wills was there with me to confirm that there are some bugs or insects in my room.
The good thing is the new room 220 is clean and comfortable but the bad thing is my injuries are too hurt and itchy for me to sleep. Then, on 30 Oct 2015, I had the conversation with Wills, GM of the motel 6, about the process and the way we solve my issue.
After I asked about a formal complaint or some written notes which play the similar role of a formal complaint, the GM said that your corporate does not have any procedure like that. I pretty sure about the formal complaint because I look up on the attorney website about my case and they said I need to get any documents to confirm about my problem from Motel 6.
Everything I want from the motel 6 or the corporation is that I want to make sure that you acknowledge my issue and we try to figure out the solution that satisfies both of us.
Therefore, THIS EMAIL WILL REPLACE THE ROLE OF A FORMAL COMPLAINT and IT WILL BE USED TO BE A STRONG EVIDENCE ABOUT MY CASES in case the Motel 6 Corporate can not give any solutions that satisfy me and then I am filing a lawsuit against the Motel 6 Corporate, according to the PRODUCT LIABILITY LAW.
A reminder is that I am waiting for the final report from the Insect Exterminator, the 3rd neutral party, about the room. They were supposed to be at the room 127 on 29 Oct 2015, but till now they don’t even appear yet.
When Motel 6 Corporate or Motel 6 at the above address in Santa Rosa get the final report from the 3rd party, please feel free to email me or mail to the P.O. Box *** in Lower Lake, CA 95457 under the receiver: Huy Nguyen.
Please notice that within a reasonable time, if I don’t get any reply or attempt to talk about the issue from Motel 6 Corporate or your representative, I will file a lawsuit against the corporation.
I am looking forward to your reply ASAP

Huy Nguyen


Ashley Robinson October 30, 2015 at 1:35 am

I am currently homeless and my 5 year old daughter and I have been staying at various hotels in Nashville TN. I have stayed at the Motel 6 Nashville, TN Airport location on several occasions and never had a complaint about a single thing. Recently, I went to check in with my daughter and the gentleman working Brad was disgustingly rude. I had made a reservation online and had the final price I was supposed to pay in my confirmation. He tried to charge me more. When I asked why he just kept saying he had to go by what his manager said which makes no sense whatsoever. Obviously money is very tight. I paid, and then I asked if the manager would be in the next morning around 7. He replied very snooty “Actually more like 9:30” I then said to him very sarcastically “You have an AWESOME personality to be in customer service” That statement went down in the notes as me cursing him out which is a complete lie. I found out about the notes bc around 2am I locked myself out of the room after stepping outside to smoke and the person working that shift was also very rude and short with me when I asked for another key. He could clearly see I was in a small panic and he took his time making the key. I was appalled. The next morning I called and spoke to the manager and she was just as bad!! She basically excused his behavior because she said that he told her I cursed him out. I never said one curse word! She did not hide the fact at all that she simply didn’t care. I booked today bc I had no idea DNR meant do not rent which is what they have me listed under now since that situation. Guess who called me today to inform me that they couldn’t honor my reservation because I was in the Do Not Rent list. Good ole Mr. Personality Brad!!!! Then I just recieved an email about a $65 cancelation fee. Haaaaaaa! I wish I would. This whole staff must have been raised by wolves. Terrible service!!!!


Robert December 22, 2015 at 1:16 am

Me and my girlfriend stayed at mote6 Saturday and woke up late sunday morning. Called down to the front desk and ask if we could check out at noon, they had no problem with it. Girlfriend checked her balance on her credit card and charged her an additional 140.00 dollars, 70 dollars for a room becuz of a late check out and another 40 dollars for maid services. I call there the next day,same lady at the front desk answered told her the situation,she became very rude to me and hung up on me. Called back to talk to supervisor she told me he’ll be in the next day and hung up again on me. Im calling back tomorrow,but highly doubt if i get anywhere. Pretty sure ill be calling corporate, ill let y’all no wut happens,


Robert December 22, 2015 at 1:19 am

Never had a problem with this motel.Hope they can resolve this matter cuz i stay there alot and want to keep giving them my business


Kathi October 29, 2015 at 2:53 pm

My dad came up from for a visit to my house in PA for a family emergency. I found his driving erratic, so I took time off from work to drive him home to FL. He insisted on staying at the Motel 6 located at 1370 North Wesleyan Blvd in Rocky Mount, NC.When we first entered, I was hopeful that this would go ok but then my hopes were dashed when we entered the room to find it reeking of cigarette smoke. I have respiratory concerns, so I insisted we move to another room. This one was on the second floor- room 212, if memory serves, and in even worse shape than the first. When I went to use the bathroom, I found BLACK MOLD all around edge of the bathtub!! Gross. I quickly got out, only to find ants crawling all over the sink. We went to dinner and no one was at the desk either when we left or came back. When we returned my dad said he wanted to soak in the tub to help his arthritis. I flat-out said he isn’t going to spend more than 30 seconds in the bathroom. It was about 8:30 PM when I went downstairs to complain, found no one at the desk and went back down at 9:30 PM. The young man behind the counter said, “So you want a new room?” OBVIOUSLY! New room was ok, although I did not check the sheets. The next day I went to get ice for our food and underneath the spout was a column of mold on the back wall which had been there for a very long time. I showed the desk clerk who had the decency to looked shocked as she dropped her jaw. I’m sure she was very surprised. I wish I had left Motel 6 and gone to another hotel. It was just a horrible experience. The rate may be touted as cheap, but black mold goes soaring into health concerns. I will never stay at one and will work hard to make sure my dad doesn’t either. I would love to post pictures and also mail them to corporate. I just have to find them and then the direct corporate address to mail them off. Too bad I can’t post them directly here. I read a bunch of the complaints. Has anyone heard from Motel 6 in response to all of the bad comments? I don’t usually post on FB but I am going to Share this as a method of trying to reach Corporate. I had called, was on hold for 20 minutes and while I was talking to someone who came to the house, I think they answered and hung up because I didn’t answer. My fault, not theirs. I certainly hope Corporate reads my complaint and gets back to me.


Mark Meo October 27, 2015 at 8:26 am

I don’t normally write negative reviews, but this one I felt I needed to. I stayed at the Motel 6 Belmont in San Francisco and had a horrible experience. This will be lengthy and I understand if you don’t wish to read it, just don’t blame me if you happen to stay there after.

First off, the girls behind the counter were checking me in and starting laughing speaking Spanish. They put me on the second floor with my disabled dad. I asked them if there was an elevator, they responded no. I carried all the bags up to the room.

Next day, we went off. We got back to the hotel and my dad wanted a coke. I told him that I would go get him one, he wanted to go himself. After about 30 minutes, he didn’t return. I got worried and called the front desk to ask if my dad may have come there to ask where the vending machines were. The man that answered was rushing me off the phone as if he was too busy to hear what I was asking. I hung and began looking for my dad. He was lost, while looking for him I did find the elevator which your staff didn’t seem to know was there, which was just on the opposite side of the hallway. When I found my dad, he had fallen down and was all cut up. He told me that he got lost and went to the front desk to ask for directions. Needless to say I was pissed and raised all hell with the front desk who actually had 2 agents working. The man never bothered to ask his coworker, he just told me no. I also spoke with the Manger on duty, and he kept saying that it wasn’t there fault that my dad fell. I at no time blamed anyone for my dad falling. I blame the staff for not having common sense seeing a lost and confused man and failing to assist him. The could have looked in his reservation to see he was with another party and called the room. When we returned the following day, all of a sudden my door key was deactivated which required me to go to the front desk which is on the other side of the lot to reactivate. When we finally gained access the room hadn’t even been cleaned, no new towels, NOTHING. I went ballistic and made the Manager bring me towels. We checked on the following day.

When I arrived home, I called the General Manager to express my displeasures, he stated he would return my money due to the lack of service. Needless to say, he came back and said the he couldn’t because I booked through a third party and they couldn’t figure out what I paid for the room. I told the Manger that I have my bank statements showing the exact price I paid. I have yet to hear back from them. His name is Javon Hudson. I will never stay at the s***hole hotel again! Enjoy you review as I stated that I would write Mr. Hudson.


daniel October 26, 2015 at 5:36 pm

We stayed in a Motel 6 in central Redding CA. The night clerk told us it was a recent policy of Motel 6 to require photocopies of all the room occupants. I got to worrying about my identity being stolen by someone with access to these presumably thousands of records of Personal Information and so I asked the desk clerk what happened to these sheets of paper.
She said, “It goes into a drawer upstairs.”
I dont feel safe, and I believe this is an issue for several reasons.


Michael. In Rockford Il. October 24, 2015 at 9:47 pm

I am staying at Rockford Illinois. I stayed at this motel. Don’t come here. To many people doing drugs drinking and top it all off. Water fills the tub in less 3min. I can’t see this S_ _t hole . still in business. I called took picture. And what. They are still going. Well If you got money to pay off people in high place’s. Use it. These F_ _ k _ r’s don’t care about cleanness. So next time don’t take you shoes off. Don’t sleep in the nude. Because you will get something you don’t want. And now the floor’s are coming up. “HO” Yes this place suck’s And when I come in to get a room it the same price. What a F_ _ken place. You people are PIG’S !!!!! Stay in Texas………


Katrina greene October 24, 2015 at 10:03 am

Ok so I made a reservation online with my debit card, while I was at and don’t get off till 10:30pm went to go check in to Motel 6 in Essington pa. These employees was very nasty and rude, they told me we cancelled the my rooms, I was beyond mad. So I called guest relations and the guy that I talked to said that Motel 6 took it upon there selfs to run my numbers from my credit card I had on file, when they seen the card had no money on it they cancelled my 3 day reservation, and gave my rooms away. Then I talked to the Supervisor and he was just a nasty and rude he told me that’s it’s my fault for not having my funds on my card, and I told them that’s cuz it’s my choice if I want to pay by debit card or cash.


Kelle R. Watson October 23, 2015 at 1:20 pm

Motel 6 at 2851 North Shadeland Avenue Indianapolis IN 46219 is the WORST Motel I have ever stayed in. They have BED BUGS and even though you contact Guest Relations and follow the procedures to get a REFUND still they DO NOT WANT TO REFUND THE CUSTOMERS. This Locations had BED BUGS when I was there from 8-23-2015 until 9-17-2015. I had to o to my Doctor to find out what the bites were. I NEVER had BED BUGS before. On 9-16-2015 The Department of Code Enforcement, Marion County Public Health Department and Every News Station in Indianapolis were at this location filming the Horrible Conditions. I contacted the Corporate Offices in Texas to inform them of the problems at this location as well as get my REFUNDED to me after Guest Services was unable o give me a Full REFUND. I have contacted the Better Business Bureau and The Federal Trade Commission and AARP regarding their poor REFUND POLICY. Next I will be taking this matter to Federal Court. This is a Corporation which as over 500 employees that meets he requirements for a Federal Lawsuit. This s a Public Safety Issue that needs to be addressed and Resolved especially when BED BUGS have been reported at his location in the past. I had The Right to be informed that this location had BED BUGS. I would NEVER have stayed there. I do not know who is running this Filthy Corporation and after reading about other paying Customers Complaints about BED BUGS and the difficult time that they had with a REFUND I knew I had to post this Horrible experience. No one should EVER have to be subjected to this treatment. Who knows what these BED BUGS carry? BEWARE STAYING AT A MOTEL 6 BED BUGS travel in your clothes luggage and on your pet(s). They also lay eggs….BECAREFUL America and Canada. I will be Posting this on FB Twitter everywhere on the INTERNET to inform People to be AWARE.. Perhaps everyone needs to STOP gong to MOTEL 6 and all their affiliates until this PUBLIC SAFETY HAZZARD is RESOLVED. If your still trying to Contact the Corporate Offices1-972-36-9000 prepare they do NOT like answering the phones. Voicemail to avoid the paying CUSTOMERS.
Kellie R. Watson


Henry Rolling October 22, 2015 at 5:31 pm

I was here for New years eve, and everything was so great , I came back to E First st. in Santa ana, Ca. I called to see if I could get a early check in. No one answered, so I came down 45 minutes early, asked for early check and was told no rooms were ready yet .YADIRA WAS RUDE. She didn’t go the extra mile for the customer. I have an important event to attend, without the early check in, I will be late for my event. YOU DON’T HAVE TO WORRY ABOUT ME COMING BACK TO THIS MOTEL 6.


Vickie October 19, 2015 at 5:12 pm

My daughter booked a room at Motel 6 in Milwaukee on Saturday night, October 17, 2015. We were at a concert and decided to stay the night so around 6:30 we booked a room and her card was given to confirm reservation as we would be arriving late. It was after midnight when we went to check in and were told sorry, we gave your room to someone else and there is no more rooms available, I will refund your room. Then she proceeds to tell us we do have maintenance rooms if you want to take a look at them. Say what? What are maintenance rooms? We soon got the idea as a lot of unsavory characters started coming in including a guy dragging a girl that you could not tell if she was dead or alive, a pimp and his girl, who knew for sure. We did go look at rooms due to lateness of the night and manager indicated no other motels nearby. The first one we looked at had bed unmade, food in the room, towels on the floor, gross. The second room was ok. Much to my displeasure we decided to stay. She tried to charge us $59.00 for this dive and we told her we booked a room for $51.00 tax included, no way going to pay $59.00 for the dump of a room she was offering, I stated not even worth $25.00. Everyone else coming in paying in cash and I am sure it was not even that much but she gave the room to us for $25.00 then she insisted on seeing our drivers license which I didn’t have a problem with but then she made copies of them. I have never in my life had this done at any other motel/hotel. In review of an online search in regards to this matter, I found that we don’t even need a drivers license to rent a room. The next morning I asked for the copies back and she refused stating they have to send to the corporate office. For what purpose corporate office do you need this information. We were told the night before it was because of the discount given(Discount my butt) and the next day corporate needs them. If our identity is stolen or we have anything funny business on our credit report and bank accounts, motel 6 will be sued! I will never stay at a Motel 6 again! The lowest of the low in regards to motels!


Johnny Jobe October 17, 2015 at 9:52 pm

My son who is in college in New York was on his way to Copperas Cove, His mother tried to pay for him a room he had slept in his vehicle for 2 nights we used our credit card on your web site but he still had to pay for the room. That holes in the wall brown goop running down the shower, not clean, one lock was broken on the door, the site showed a motel that looked fairly new and saying it was newly opened. no phone, no wake up call no alarm clock. We have used your chain often but this is probable the last time. Why have a internet reservation if we can’t pay for it on the site which takes credit cards. When traveling we thougth that Motel 6 was a safe place.


Tony October 17, 2015 at 2:22 am

I hope someone from the Motel 6 corp actually reads these comments. I travel all over the country and have stayed in hotels hundreds of times. On my recent trip to Arizona, i lost my credit cards at the airport amd could not book any hotel but the Motel 6 on west chandler blvd in chandler Arizona. The night woman Heather was a sweetheart and should be the one who runs this place. The manager Amber miller has to be one of the biggest imbeciles i have ever met. She is a trashy, un intelligent person. How she is the manager is beyond me. She constantly tells guests other peoples business and lies. One afternoon, she asked me to go across the street for lunch while she threw out a black family that was down on thier luck. She told me they burned bridges at every other hotel and ended up at “her ” hotel. When i came back a few hours later, she told me shes moving their room so there is no trouble with myself and them. I asked her what she was talking about, i. Have no problems with them. I then found out by this family that the manager Amber Miller told them i said things about them and made them swear not to say anything to me. And of course what was told to me was fabricated lies. What kind of professional from a hotel does this? This is what kind of managment motel 6 hires? She has a filthy dog in the lobby with her at all times, shedding everywhere. Nothing works in the hotel. The laundry, door knobs, lights etc. My observation of her, besides being an absolute liar is she is a rascist as well. Just how she spoke of that poor family down on thier luck and what she put them theough. When i told her she was a liar and a rascist, she called the police. I had already decided to leave the motel due to having to complain every day about something. My body is covered in small red bug bites i assume are from bed bugs. Or possibly flees from the mangey dog she keeps at the desk. I am a successful businessman and have no reason to make these things up. Do not stay at this motel. Id rather sleep in the parking lot then deal with a person like Amber Miller. I will be contacting the Motel 6 corperation personally to file complaints as well as the health dept and NAACP to let them know what type of people they hire here. Im sure this is not what Motel 6 standards are supposed to be. Do not stay here. I promise you will regret it


ed gorner & judy kravitz October 16, 2015 at 11:14 pm

I can disregard minor things however this room is totally disgusting I’m staying at Motel 6 number 183 room 115 first of all I was greeted by a cockroach, second the floor was filthy if I could attach all the pictures that I took of this place including the pubic hairs in my bed the hairs all over the floor the bugs and the ants under my pillows I will never ever stay at a motel 6 again you need to hear about this because this is unacceptable

Ed gorner


Danielle Murillo October 12, 2015 at 1:25 pm

I never leave comment but I feel this is necessary. I booked two nights in a non-smoking at motel 6 in Chico CA. As soon as my daughter and I walked into the room we were hit hard with the smell of cigarette smoke. I immediately called down to the front office. She said it is a non-smoking room and no other rooms are available to move us. Suggested I call the front office in the morning to get some type of refund. I didn’t sleep well that first night and had a horrible headache. They did refund half of my first night, tried to clean our room really good, but still smelled of smoke. When we returned home noticed all of our clothes and luggage smell of cigarettes. Gross! Worst hotel experience.


Jill October 11, 2015 at 7:55 am

To whom it may concern:

I don’t normally do this, but my stay was so atrocious that I need to prevent other people from following in my footsteps.
My husband, and kids (4 and 7 yrs old) left Tucson Az on Thursday October 8th after my son got out of school on an emergency trip to DFW area to rescue my in laws who are in the process of transitioning to assisted living. Needless to say, we wanted to get a decent amount (of the 950+ miles) in, especially while the kids were sleeping. At 2:30 am my husband was exhausted and we stopped at a best western- we were given the rate of 150$ (plus tax), because we weren’t using any amenities, were strapped for extra cash (just spent 300$+ for in laws/husband took off work), and we would have to check out in less than 8 hours I couldn’t justify it- so he told me to find another place-and Yelp and google led me to the motel 6 in pecos.
On arrival the night clerk was nice although I found it odd we were doing our transaction through (literally a slit that barely fit a paper through). I was charged 92$ and given a key to an upstairs room #208.
After lugging my exhausted family and some overnight bags we entered into what I can only describe as “third world” accommodations. Mind you, I wasn’t expecting anything but 2 beds, a shower and clean- which the latter was failed miserably on. There were lots of flies, the bedding was stained with black splotches, and the kicker was that the toilet was not bolted down and every time someone went or flushed water would seep out (got all over mine and the kids pants and shoes) there was also a (my husband called it poop covered) wet brown towel at the base- he literally gagged!
We were too tired to leave and search for another hotel- but in retrospect and under ANY other situation we most definitely would have! The flies, crappy curtains that let light in, toilet, and disgusting bedding (we brought our blankets and pillows from the car and slept fully clothed to avoid the ice factor- there was NO WAY we were going to venture to use the shower on the toilet flooded bathroom. We got out of there AS SOON AS POSSIBLE , after THE WORST SLEEP/NIGHT EVER! I told the house keeper on departure about the unbolted toilet and leak. Needless to say the next 7 hour portion of our drive we were exhausted. I resent paying a dime for that experience- and I hope that who evers ears my story falls on will take all necessary steps to remedy this. Feel free to contact me with any further questions (and a full refund would be nice)



Nancy Lewis October 10, 2015 at 12:33 pm

i worked at Motel 6 in Goodlettsville Tn. Courney Dukes was my manager.She was a good person and treated us all with respect.I started having health problems because i am 58 years old and we only had 4 housekeepers and 93 rooms to do .I had to work upstairs and do 19 rooms and i started having heart problems.While i was out with heart problems Courtney left and we got a new manager named Doug.I had no idea Courtney had left and Doug had taken her place.I had contacted work before Courtney left and told them about my heart problems and that i was going to bring them a doctors letter.When i went to pick up my paycheck Doug fired me and said i didn’t call the motel and talk to him.I had no idea he had taken Courtneys place and no idea that Courtney had left and Courtney was aware of my health issues and that I was going to bring her a doctors statement this weekend. Doug wouldnt even talk to me in person he told me on the phone that he had let me go and gave me no reason why.The front desk worker told me it was because i didnt call and talk to him and i didnt know he was there how could i call and talk to him. He has sent for vacation pay for a worker that recently quit.I worked there for 15 months all together and never got vacation pay. I feel that he unjustly fired me.


Karron Beck October 9, 2015 at 7:58 pm

My husband and I stayed in Motel 6 in Williams, CA only because I was feeling sick and couldn’t go any further. IT WAS FILTHY. We slept in our clothes!!! Sheets were dirty, everything in the room was dirty. We were afraid to drink the water! We got up at 5:00 in the morning and left. There was no one in the office to even complain to about it. I believe I deserve the $51.64 given back to me. I was sick all the next day. There were even bugs in the room. We should have slept in the car!!!! I just hope someone from corporate office reads this!!!


Kate Frank October 9, 2015 at 8:55 am

I never complain on any website, but this experience was ridiculous. I suspect the Motel 6 location in Espanola, NM is a franchisee. I cannot imagine such an honorable company actually hiring someone like Mike to manage one of the locations. Still, I would think the Corporation should send a “secret shopper” to witness the unprofessional and inhospitable way this location is being run.

After I checked in about 10pm on 10/7/2015, I made a second trip to my car. I was shocked to find a large, barefoot man in sloppy shorts and cut tshirt standing at the motel desk eating from a take out container. I saw him again the next morning just outside the motel talking to the clerk.

I knew I had a business call the next morning and asked for a late check out. She said I would have to ask the morning staff. I decided to stay another night because I was still very tired and I needed to work. The business call turned into new business needing immediate attention.

I called the front desk and told them I wanted to stay another night, but needed an hour to come down stairs. Meanwhile, the cleaning staff knocked on my door repeatedly. The clerk would not allow me the time to come down for another nights stay and the cleaning staff would not stop hounding me. Finally, I went downstairs (in the middle of my work) to give them what they wanted.

Mike was rude to me…still dressed very sloppy and unprofessional…and then chewed out the desk clerk as I was leaving. If this was my normal Motel 6 experience, I would NEVER stay in your chain of hospitality motels. Clearly this man knows nothing of hospitality or professionalism.

On a side note, the carpets in the hall were the dirtiest I have ever seen in all my years of business travel. The room itself was much cleaner or I would have insisted on a refund. This was a horrible experience overall and makes your company look BAD!

I am not going to share this message with my 4000 Facebook friends because your company is much better than the man who seems to be managing this location. If I were you, I would revoke his franchise. I think he is too much of a jerk to be trained or rehabilitated. BTW: he also appears to be a potential target for a sexual harassment claim.


Elisa S October 9, 2015 at 1:59 am

Hi my family and I stayed at Motel 6 in Ferndale WA and had the worst experiance ever due to a house fire we had help threw oppunity council to pay for two rooms and when we got there everything was ok til the second day at 8:00pm for the two days we hadnt seen housekeeping, so my boyfriend went to the office to ask for towels and the manger got mad and was yelling at him about how we should of had it done earlier and ect. so my boyfriend ask him to calm down and the manger started to processed towards the loby where my boyfriend was standing and lunged at him like he was going to hit him so when the manger called me into the office I had a talk with the manger about the sistuation i was calm and nice and told him sorry and left. I then went to my boyfriend and thats when my boyfriend told me what had happened and so we called the police and they said they took a report and to contact the corporation cause this wasnt the first time so thats what i did then i also contacted opportunity council about the situation. I will never stay at that Motel 6 again but I am writing this so hopefully more people that go there wont have the same experience.


Daniel Garner October 7, 2015 at 9:58 pm

I was staying in your tedding ca.motel 6 and was robed!!!!!! 200.400in cash went to the hospital and my room was wide open when i came back the maneger did not help me at all in fact no one did i called the police and made a report in my apinyon this place should be shut down!!! Nothing but drugeys hanging around and staying there!!! Did not know this tell sunlight next day. I will do every thing in my power to get corpret motel 6 see how there name is being used. And as for the people who dod it u are a real pice of work !!! Get your lazy ass up and make your own money!!! I


Bruce Mitchell October 7, 2015 at 9:17 pm

I stayed at the Motel 6 in Bremen, Georgia on September 29th and 30th. The room was NOT clean! There were items left in the drawers, the carpet was dirty and had not been vacuumed. The bed sheets were dirty and stained. I slept in my clothes on top of the covers! I told the manager on duty about condition of the room with no response! The room was also infested with ants, fleas and roaches! The manager did not offer to do anything to make my inconvenience right. I WILL NEVER SPEND ANOTHER DIME AT ANY MOTEL 6 EVER! Do yourself a favor and stay somewhere better!


Richie Thomas October 7, 2015 at 3:05 pm

I have two big complant for the first one two weeks ago my brother rented a room at motel 6 in temecula CA 41900 Moreno rd 92590 I bofore I got there I was filling just fine went to my brothers room I started sneezing and coughing and couldn’t stop after the night I had want to sue because I cought the flu or numonya in that room I was born with ashma the next day I was dead sick oh my god I was spiting green yellow stuff out of my mouth all the week.and I still I’m spiting green sh*t out off my lungs so I will sue for this one now todays complaint I had my uncle rent me and my pregnant girl a second room at 2 this morning on the 7 right tell me after been through all this paying all my money out for there rooms this f-ing motel 6 in temecula CA 41900 Moreno rd 92590 told me on my folio it says 10/6/2015 this is so worng I renr it on the 10/7/2015 at 2:30 am so it should be today untill tomorrow right but they put 10/6/2015 until today I called and told them ey need to change this and make it right they told me the motherf-er s one more hour I,m so mad please set this right I,m iñ room 269 right now with my pregnant girl friend I,m mad they are lie about so please set thing right I want a my $64.00 dollars back our they can do the right thing by put the right time a I rented this room on 10/07/2015 10/08/2015 and thank you hopefully by before 100 pm this afternoon because they won’t get away with this this address is 41900 moreno rd temecula CA 92590 the phone number is


brandy gaddis October 5, 2015 at 1:03 pm

I booked to stay a week at the canton ga property due to starting a new job and relocating.. I booked on and paid cash upon arriving . As I was checking in I explained to the front desk clerk that I had a 1 and half year old and it would be better for me to be on the firs floor as I did not want him walking on people and the hotel receiving complaints. She acted like she did not hear what I had said and put me on the 3rd floor. I should have left then but I gave the hotel a chance and am very sorry I did, It was Me my son and my husband in the room and for most of the afternoon from 30 minutes after check inn till around 9pm we were hardly in the room. me and my son came back from Walmart and it wasn’t 30 minutes and the same front desk clerk came knocking on my door asking who was in my room and that they had received multiply complaints. I informed her we had just gotten back and it was just me and my son and said do you not hear all the noise above me as she is standing at my door. She then says I will go check it out and leaves . Never heard from here again and her attitude was like I was doing something wrong for having a child at her hotel. Upon returning from dinner their was a regional director/manager from motel 6 that happened to be there , He greeted us as we walked in and I explained to him again my concerns and what had happened. Shift was changing for staff and he walked over to desk and explained that the next morning he would be leaving and instructed front desk to put us on the first floor in the room he had stayed in and they seemed annoyed that I had spoken to him at all. Next morning after 11 my husband went downstairs to make sure the front desk person was aware we were moving rooms She was very rude and told my husband we are aware of this and it is not clean yet So my husband came back to room letting me know she was very rude I went doen about 30 minutes later and again said I was just checking to see if our room was ready so we could move our stuff. When I came down stairs the front desk agent was outside in the front of the building on her cell phone smoking. I waited a couple of minutes and she turned around put out her cigerate and came behind the front desk. . She was also very rude and said its not ready yet and then proceded to want to tell me I booked for 4 nights not 7 night s because I said we were staying a week . I then asked about their refund policy as with th way we had been treated was just going to leave. She informed me she would only be refunding 2 nights I said no I have only stayed 1 night and still have 3 nights I have paid. She then told me she was asking me to leave and giving me 30 minutes to get my stuff and I said that’s fine but I will be calling motel 6 before I leave and she then said well I am calling the cops, 10 minutes later cops are knocking on my door and said we had to leave that their was nothing they could do it was private property. We were escorted out like criminals with my son seeing all this. . What non of this staff new is that I was staying for a week getting ready to take over the general manager position at another hotel in canton. I could not believe that as I guest I was treated this way . Every front desk staff I encountered seemed to need training . I asked to speak to a gm and they informed me he was gone for 3 weeks, i then asked to speak to an agm and she was not working until that Thursday. Their was no management on this site what so ever and no one monitoring staff front desk . I was kicked out with no refund and took until Friday to get a refund . I called customer care made a complaint never heard anything back. That Friday i went to the property and the AGM was working she refunded my money and said she was sorry . i explained to her who i was and what hotel i was working for and she instructed me to come back and leave a business card which i did not do.. The same agm called me a few days later at my property asking if i could give them some key cards she was completely out and the gm was again i guess still gone and had left her without extra.. I felt bad for her and took some key cards over. I would like to see the front desk clerk who called the cops to no longer be employeed as this was an absolutely rude and unnecessary thing to . my child should not have had to go through any of that as neither should me or my husband. VERY POOR MIS MANAGEMENT ALL TOGETHER. IT IS A VERY PRETTY PROPERTY SO IT IS SAD YOUR STAFF IS HURTING THE HOTEL SO MUCH.


tamara Griffin October 2, 2015 at 11:50 pm

Just had the most disrespectful encounter with one of your employees at your jeffersonville Indiana location. This person was rude nasty and disrespectful. He should consider himself lucky because my boyfriend and children were with me when he made these derrogetory remarks, And he almost was shot tonight if I did not stop him. You guys have to do a better job of who you hire at these places. Because someone could die and it would be on your hands because you chose to hire a jackass. I will be escalating this situation to corporate about reprimanding this employee if nothing is done I plan to take full legal action. By the way I have the incident recorded on my smartphone. And I will be posting it on social media to hurt your business. My family did not deserve to be disrespected by this idiot and it saddens me that a company as big as motel 6 would employ these unprofessional people….


Adelheid Smith September 30, 2015 at 10:58 am

I attempted stay at the Motel 6 in Columbia S.C. on September 24-25th. I was in S.C. to attend my son’s basic training graduation. I was checked in at or around 1:30 a.m. and went to my first room. I immediately returned to front desk asking for a clean/non smoking room. Met with an attitude from Tenaya the night clerk she gave me a different room. The first room was 226 the second was 223. By 3 a.m. I was back in the office with a swollen face from bed bug bites. The manager Belinda was more rude than the night clerk and all but blamed/accused me of lying or causing the problem. I have left messages for Carl Zoto the GM, the complaints department and the actual hotel. I paid for 2 nights in advance and I had to pay at the second Hotel. I’ve not been contacted about this situation, or been apologized to for my horrible experience. I would like a full refund of my initial payment to your facility and an apology for being treated like a common criminal by your staff. Thanks for showing me that customers do not matter at your establishment and I will vent my frustrations to anyone who listens. PLEASE REFUND MY MONEY!!!!!!!


Jack Barnes September 28, 2015 at 8:36 am

The Motel Manager and an Employee at the Motel 6, Dallas Market Center, 1625 Regal Row, Dallas, TX is a THIEF and a CROOK!

He STOLE my FEDEX package delivered to this Motel on Friday, September 25th, he opened the package and gave or sold my 4 Dallas Cowboy tickets to another employee, John B. Newton Jr. Dallas Police notified, statements made given to Police Officer Alexander Blois, NW Sub-Station, badge number 10111, case # 2234520-2015. Phone number 214-670-6178.

I will NEVER stay at Motel 6 again! I am notifying BBB of Dallas, TX of this incident.

Jack Barnes, 806-681-****
Amarillo, Texas


Melissa Kirby September 25, 2015 at 10:17 pm

I stayed at motel 6 in Charleston Sc, it was awful got bedtime and roaches camera out every where. Took pictures of them took them to front desk at 1:00 am in the night she wasn’t a bit surprised. She only refunded me 40.00, thing was opened my wallet and one was even in it. Left that nasty place and will never stay at one again and I have posted for no one else to either any where.


Deryn September 24, 2015 at 9:02 pm

I arrived at the Reno Livestock Motel 6 on the Thursday before the Reno Air Races. My friend and I had rented two rooms with a single bed in each. We stayed here last year. Within a half hour of checking in my friend and I were sitting by the filthy pool when a native Indian took offence to the fact that my friend turned to look at who was behind him. This idiot immediately began screaming at us that we were perverts and could possibly want to steal his Down syndrome child that he was carting on his shoulders. This was the beginning of 3 days of watching hookers going in and out of the west side of the motel, a constant day and night stream of drug addicts going in and out of room 265 and a steady stream of crackheads riding bicycles past the pool area. If I had been with my wife we would have been gone after the first 2 hours. When my friend complained to the manager he was told that she never sees these things and that it was up to us to make a formal complaint. This idiot is renting rooms to crackheads, drug dealers and hookers, to make up for the horribly depressed recession that West Reno and in my opinion all of Reno is experiencing! She is bringing the entire Motel 6 chain into the toilet!!!! I would strongly suggest that I am refunded the entire amount of both rooms that we rented in Reno for the 3 days that we were there. My room stank and was only bearable after I had the door open for 2 hours. The carpets are moldy and rotting. The t.v. was an old 1980’s “bubble” t.v. that was almost unwatchable.

IN COMPLETE CONTRAST…. My friend and I rented two rooms at the Motel 6 in Yereka California on the way to Reno and again on the way home from Reno. This establishment was spotlessly clean, upgraded and wonderfully safe feeling. The staff were excellent and on the way home the fellow that checked us in gave both of us ” seniors” discounts after I mentioned that we hadn’t got my 74 year old friend a discount on the way down 5 days earlier. I would stay here again in a heartbeat and recommend it to anyone.

I challenge your CEO to contract me directly to discuss the nightmare in Reno and decide how I should be reimbursed for the 3 days in that shithole!!

Deryn Graham


brian mays September 23, 2015 at 10:56 am

I want to let you no I have a fed lawsuit against motel 6 in Dalton GA I worked for them for a year and only paid me 40 dallars a week I have a paper that shows I was a employee he also has done alot of scamming on your office if you would like to no more you can call me at 706 229-**** I no more about what kind of person darshun patell really is thank you


Debby September 22, 2015 at 8:17 pm

On Sept.17,2015 my husband, and I stayed at the Motel 6 Reno Livestock Event Center,Reno NV.
I stayed out in the parking lot while he checked us in. During this time I was observing how dirty the outside of the motel was including some vehicles that had been left broken down for an obviously long time. I also saw some people who looked very dirty hanging around.
When my husband came out with the key I walked around the building to get to our room at the back of the motel while he parked our moving truck. As I passed one room I could see a person inside in the bed covered up. It was over 90 degrees, and I new we were not in a good place. I went into our room,and looked around. It could have been cleaner the carpet was very dirty with stains. Bathroom was clean except for a few stains in the toilet. I then took the covers off the bed which had many cigarette burns on them in a non smoking room. When I raised up the mattress I found a crack pipe,with some brown stains running down the box springs. My husband called the office and asked for someone to come and check our room and was told it might take a few minutes but someone would be there. We waited about an hour and gave up and took pictures on his phone and he took them to the office. The woman at the desk said she didn’t know what he was showing her. He told her and she said she was surprised. She gave him another room saying she would take care of the pipe. The second room was somewhat cleaner and at least I didn’t find any more drug pipes. We noticed early the next morning no one had come to the first room to take care of the crack pipe. I had left the drapes open and the room was just the way we left it. We couldn’t find another room in Reno as it was the weekend of the Reno Air Races and every thing was taken. We will never ever stay in a Motel 6 again. This was my second bad experience with a Motel 6 and am not willing to go for a 3rd. We went to get gas a block away from the motel and a Reno Police Officer was getting gas too. I went and told him what was happening at the motel. He told me his department was aware of all the drugs there that it was a problem ,and he asked what room the pipe was in. I hope it was taken care of. I think this motel should be closed down as it is a drug infested dump. Shame on Motel 6 for allowing this to happen. No wonder Tom Bodet doesn’t leave the lights on any more!!!
No need to leave them on for us either!!!


L. Foutz September 21, 2015 at 11:30 am

WARNING : Do not stay with motel 6 in Charleston SC, 2058 savanna hwy. I stayed at this location Sept 17 thru 20. Started off by not having my reservation that I had booked using the 800 number and then was charged a no show fee of 61.28. Then there was roaches in the room so they moved me to another room,in the process of getting from one room to another I left some clothes in the first room, when I went to the office they said that they weren’t there and would have to talk to housekeeping. So on Saturday I went back to the office and asked about it agian. There was a maid in the office and she said she had seen them and would go get it for me. Apon her return she said that they were gone and nobody knew anything about it. Bottom line staff stole my clothes ,so if you want a place to stay where your things are safe and you don’t want to sleep with roaches I would suggest that you find another motel other than motel 6. PS I got no management was no help. BEWARE:::::


Jon Sullivan September 20, 2015 at 1:44 pm

Don’t know if anyone else has had this experience. I booked a room through orbitz for last night at the Motel 6 in Cedar Rapids. Was given both an Orbtiz booking number and a Hotel confirmation number. When I arrived to check in just before midnight, was told that orbitz “over-booked” the hotel and they had no room for me. The clerk suggested that I might be able to find a room someplace else (how helpful!) I had no practical choice but to drive 3 hours after midnight to get home – my desire to avoid that drive was of course the whole purpose of booking the room.

Not sure that I believe that Orbitz over-booked the hotel – perhaps the hotel thought they could get paid twice for my room, since I hadn’t checked in yet? In any event, seems to me that Motel 6 has ultimate responsibility for this debacle – won’t be going there again.


John September 20, 2015 at 11:37 am

I tried to find a motel 6 that was AMERICAN OWNED I am planning a trip from TN to CT. and want to stop one night in Pa. before I finish the trip. I wanted to stay in an AMERICAN OWNED HOTEL and the only one I could find was a Holiday Inn for almost $200.00 a night. Totally out of my budget. I have stayed in Motel 6 hotels in the past and they have always been AMERICAN OWNED. Now I call the one on my route and it is owned my Indians and I don’t mean AMEICAN NATIVE INDIANS. So now motel 6 has down graded their hotels to nothing but dumps. These Indians for india are disgusting people. They don’t change the sheets and usually the place is a pig sty. Doors don’t lock and phones don’t work and the towels are usually not clean the tv doesn’t work. the carpet is disgusting. I refuse to stay at these filthy places. So now Motel 6 needs to get back into what they were in the beginning. A hotel people could be proud to say they stayed in.


unknown October 5, 2015 at 11:52 am

If you have the choice why would you WANT to stay in a shitwhole Motel 6,they were never a good place to stay?


Jean September 19, 2015 at 12:57 am

My children and I were displaced due to me becoming disabled. I had stayed at several Motel 6 locations growing up and felt that until we could secure other housing that we would be comfortable. Late one night we were suffering from a migraine and upper respiratory infections and there were people right outside our windows blaring their car horns. We called the office and were talked to rudely and promptly hung up on. When I tried calling back I was again hung up on. I called again and asked for the corporate office number and was rudely told that I didn’t need it. Then she hung up on me again. A few seconds later she called my room and said that if I called corporate then we( my children and I ) would get put out in the morning. I usually don’t complain and have never had any problems with any of the staff. But this woman Margeret had some serious flaws. If this is the way other displaced families are going to be treated what does this say for this company? I will be finding someplace else to stay and will NEVER stay at Motel 6 again. The location is on 40th BLVD in Gainesville Florida.


Debbie September 18, 2015 at 3:52 pm

I tried to find the contact information for the CEO, Jim Amorosia to let him know about our recent stay at a Motel 6 in Santa Rosa, CA, however, was unable to find his email address so have no alternative but to write about my stay here.

After a 12 hour drive, we checked in on 9/11 at 1362 Santa Rosa N, CA Motel 6 for 3 days. Unbeknownst to me, even though my credit card was on file, the policy of Motel 6 is to pay upon registration which is what I did. Usually, one pays when they are ready to check out of their room. Upon seeing our room, I wish I hadn’t paid up front because we would have turned around and left. The room was filthy, to say the least. The first thing I noticed was the broken window; there was a big crack all the way across which someone had placed a strip of tape. The floors looked like they hadn’t been cleaned in a very long time; I had taken some paper towels and swiped them on the floor and they came up black from the dirt. Not only was there mold in the bathroom, the tub was disgustingly dirty and there was rust inside the bottom of it. I was not about to bathe my grand-daughter in that tub. I was able to sleep the first night, however, on the 2nd night in the room directly above us, we could hear someone who was wearing heals walk back and forth in their room. At 12:30pm I tried calling the front desk, however, nobody would answer the phone so I got dressed and walked to the front office to complain that we couldn’t sleep. I’m thinking the office called the person in the room above us because it was quiet for 20 minutes but the noise soon started up again. Needless to say, neither of us was able to sleep. On the 3rd day, I requested that clean sheets be put on our beds. When we returned later that afternoon, I noticed our sheets hadn’t been replaced. I went to the office 2 more times and was assured that someone would be by to clean our room and give us clean linens, but by 8:00 pm that night I finally gave up and got some blankets from my car to use since they never came in to change our sheets or replace our towels. The wifi service they claim to have for an additional fee, of course, worked only sporadically and I was unable to check my emails or go online at all. The grounds of the Motel 6 were deplorable. There was trash everywhere, including an oil pan with dirty automotive oil, dirty diapers and other odds and ends. Oh, did I mention the drug deals going on in the parking lot? I called corporate to see if they would reimburse us for the 2 nights we were unable to sleep due to the noise above us and lack of sheets but all they could offer was a gift certificate for a nights stay in one of their Motels within the year. They can keep their gift certificate as I will NEVER be staying in another Motel 6 again. Unfortunately, there is no place I can upload photos here, but I have them and if someone from upper management would like to contact me I would be happy to share them.


AMyers September 18, 2015 at 11:56 am

I am passing this along to you as I grew up in the Fire ravaged area of Northern California and thought you might like to know how your employees are treating the evacuees.. I was sent this via Facebook and as a long standing customer of yours, I thought you may want to know.. Thank you for anything you can do to help these people..
I would like anybody that reads this to please repost it. This is the Motel 6 that we stayed when we got evacuated, i asked nicely almost in tears if they give discount for the lake county fire victims and that we were evacuees, and the girl at the desk of some mid eastern desent rudely said (no, you already got 10% off) which is a lie because i was looking at the wall where they posted their nightly rates and its exactly the same amount i paid so there’s no dicount there. Aside from that, the toilet clogged and overflowed. I went down to let them know about it but the guy gave me a plunger instead of calling somebody to fix it, i then used all the towels thats there to clean and dry. Lastly, the room smelled like pee the moment we walked in. I didn’t really care much about the room at the time, everybody is just too tired to do anything other than just crash. Actually that’s not the point, i just cant believe that some people are so unsympathetic to people that are having a hard time. I would have felt better had the girl apologized or said sorry for our misfurtune. I’m hoping that this will get to their corporate office and hoping that they’ll do something about it.


betina September 15, 2015 at 10:21 pm

I have made reservations over the phone on September 10th and have checked in later on that day after a mandatory evacuation due to the Butte fire in California. I have asked if I can pay one day at a time and make reservation for the next day due to our circumstances (One doesn’t know when the orders for the mandatory evacuations were going to lifted). I paid up on arrival for the first day and made the reservations for the next as agreed. The next day I did the same thing and things were fine as I left. When I arrived in the evening I stepped in to the lobby to activate my key and pay for the following day. I was rudely told by the owner that I will be checking out in the morning as they have reserved the room to a displaced person from the fire. I asked him why would he do such a thing. I have explained to him that I have reserved the room that morning and that we were also displaced-he replied that the potential guests who reserved the room secured it with a credit card. I explained that my credit card is on file and that I was told that the room was reserved for me for the next day and was rudely told that I should have paid for it when I could have. I told him that if someone would have related that info to me I would have paid. Needless to say again that when I reserved the room I was told I can pay one day at a time and that the room was secured as any other over the phone reservations. I got basically kicked out with a nine year old, a deaf/blind dog, and a husband that was working the fire and had to stay close enough to the area as he was working 16 hour days/shifts. We had nowhere to go as thousands of people were displaced and most hotels in the immediate area had no vacancy. When I asked for the 800 number I was yelled at and asked if I was threatening to call. I replied that we are in a free country and not in a third world country and that I am within my right to call and report the incident. I was then told to go a head that the corporate does not care and that in fact it is their policy to “secure” reservations with a credit card over the phone, which made no sense cause my reservations were just as ‘secured’ as any other. I was giving the following number which is not the corporate number: 1-800 4 motel 6. I finally was told that if I don’t like it I can leave that night. A night I already paid for!!!!! This owner puts your chain to shame. I can’t believe you would kick out a displaces person!!!! I can’t believe you would take one evacuee over another. He actually made it sound like he was doing in out of the goodness of his heart taking in evacuees from the fire however, he had no problem displacing a displaced person again. We got displaced twice within 48 hours. Once due to the fire and the second time due to an unprofessional, rude, ugly person. I can’t believe that you people are in the business of hospitality!


betina September 15, 2015 at 10:21 pm

I have made reservations over the phone on September 10th and have checked in later on that day after a mandatory evacuation due to the Butte fire in California. I have asked if I can pay one day at a time and make reservation for the next day due to our circumstances (One doesn’t know when the orders for the mandatory evacuations were going to lifted). I paid up on arrival for the first day and made the reservations for the next as agreed. The next day I did the same thing and things were fine as I left. When I arrived in the evening I stepped in to the lobby to activate my key and pay for the following day. I was rudely told by the owner that I will be checking out in the morning as they have reserved the room to a displaced person from the fire. I asked him why would he do such a thing. I have explained to him that I have reserved the room that morning and that we were also displaced-he replied that the potential guests who reserved the room secured it with a credit card. I explained that my credit card is on file and that I was told that the room was reserved for me for the next day and was rudely told that I should have paid for it when I could have. I told him that if someone would have related that info to me I would have paid. Needless to say again, that when I reserved the room I was told I can pay one day at a time and that the room was secured as any other over the phone reservations. I got basically kicked out with a nine year old, a deaf/blind dog, and a husband that was working the fire and had to stay close enough to the area as he was working 16 hour days/shifts. We had nowhere to go as thousands of people were displaced and most hotels in the immediate area had no vacancy. When I asked for the 800 number I was yelled at and asked if I was threatening to call. I replied that we are in a free country and not in a third world country and that I am within my right to call and report the incident. I was then told to go a head that the corporate does not care and that in fact it is their policy to “secure” reservations with a credit card over the phone, which made no sense cause my reservations were just as ‘secured’ as any other. I was giving the following number which is not the corporate number: 1-800 4 motel 6. I finally was told that if I don’t like it I can leave that night. A night I already paid for!!!!! This owner puts your chain to shame. I can’t believe you would kick out a displaces person!!!! I can’t believe you would take one evacuee over another. He actually made it sound like he was doing in out of the goodness of his heart taking in evacuees from the fire however, he had no problem displacing a displaced person again. We got displaced twice within 48 hours. Once due to the fire and the second time due to an unprofessional, rude, ugly person. I can’t believe that you people are in the business of hospitality!


mustafa assaf September 15, 2015 at 12:10 pm

To whom it may concern,

My wife and I booked a stay at Motel 6 in Albany on July 18, 2015. We were first given a smoking room that was supposed to be non-smoking. Then we were moved to a room that was very unclean, slippery floors in which my wife or I almost slipped and hairs all over the bed. We mentioned this to the staff and were moved once again to a room similar that was very unclean and had used bed sheets that were not changed. Apparently we were put in another room that had pets in it. We asked for a clean comfortable room. We didn’t and could not sleep the night as something kept biting us.

As a result of this experience we began to feel itching sensations afterwards immediately upon checking out. The itching and rash continued from onwards until presently. We have thrown out our furniture, moved out of our apartment and threw away thousand dollars worth of belongings. We only experienced this immediately upon checking out of Motel 6 and are convinced it was the cause, that it is a mite infestation. We are seeing a dermatologist and under a physician care who have advised that we have caught this presumably while traveling. No guest should have to have their lives ruined as a result of Motel 6 not living up to its standard of care and hygiene for every guest.

We are seeking a lawsuit for damages considering all of the money and property gone to waste as a result of our stay at the Motel 6 unless that We ask that you refund us not only for our stay but also to compensate for all new furnishings that we had to purchase as a result of the infestation that occurred soon afterwards. We ended up throwing all of our brand new furniture, clothing, luggage. We have documents and receipts of everything as this is a serious matter. Our itching and biting sensations have yet to go away. We have tried everything possible to deal with this it has caused a lot of damage in our lives. I have emailed guest relations more than once with no response. We are left with no option but to seek any other legal means necessary for the pain and suffering this has caused both physically and financially.

Mustafa Assaf
** Forest Drive
Garnerville, NY 10923


brenda dooley September 15, 2015 at 11:09 am

I went to Motel six right there on the 35 an airport in Austin Texas it was full of bed bugs roaches I was getting bit up from head to toe I went there for medical reasons I went to the office they treated me like I was the one that was doing it that I was the one that has the problem I was it up from head to toe from bed bugs didn’t even realize what it was I was scared to death called the office and have somebody to come find out what it was the lady was being very rude and I asked her if there’s any way she could get some alcohol she said she can’t do nothing for me so I felt that I was treated like trash and through to the side but I tell you what this thing over with my phone number is 210 300 1900 I am going to sue the hell out of motel 6 I’ve had enough of them treating people like they are trash they got their money’s word for a stand there and at the same time I got enough of all the bed bugs and the roaches that was on me I have proof I have took pictures and I filmed it and I’ve had enough of this I am going to see your butt off so if anybody else wants to be involved let me know thank you and God bless


lora swisher September 14, 2015 at 4:04 pm

My son just came from the emergency room after staying at the hotel at 6009 Harrison Road, Macon, GA. They are working a manufacturing “change over” for the past 3 weeks. He and his room mate kept getting “blisters” and sores and finally were so bad they had to go to the emergency room. They were told from the ER doctor that it is the WORST CASE OF BED BUG BITES HE HAS EVER SEEN in 20 years.

He has been told to wash all his clothes (that he just washed yesterday) including shoes etc. He has to move from that hotel, yet he has paid for the past 3 weeks to be infected like this. It is 8PM at night, needs to find a hotel, find a way to pay for it, buy clothes to work in at 5am and pay $450.00 for prescriptions.

I will be contacting my attorney unless this is resolved within the next 24 hours and his expenses compensated and this is taken care of. He just called and said it is to late to launder all his clothes and find another hotel tonight-they are now forced to throw away their clothes rather than take them into another hotel. We will then have to go to GA tomorrow from SC and get their medications and more clothes.


Jeremy September 12, 2015 at 9:11 pm

You need to see your bad publicity for turning away one of our armed forces . Its all over Facebook. Shame on you!!


Rita September 11, 2015 at 10:07 am

I made a reservation for 9-2-15 on my way there, I called for directions, the person( Maria) at the desk put me on hold then said she did not know how to tell me to get there. She said I come from Dallas and take Esters.
That was no help at al,l we drove around for an hour called again to see if she might have called someone to get some help for us. Once again she could not help me. On my third call she hung up on me saying I cannot help you.
You mean the desk personnel had no access to a local map? I find that unusual for your company. I have stayed at numerous location and this was the first that I encountered an attitude of being unhelpful.
Once we got there she did not apologize and offer no kind words.
This was at the 114 Irving, Tx location


KB September 10, 2015 at 12:47 pm

Last night (9/9/15) we stayed at the motel 6 on i10 service road in New Orleans. The service was beyond horrible! The girl that checked us in was tremendously nice but beyond that we were less than impressed with our experience. We travel a lot and we always stay at motel 6 but that has ended. Last night was the worse night of our life. We checked in around 930pm, went to our room. Our room was the size of a walk in closet. The shower did not work. There was no phone in the room. Around 6am the fire alarm started going off, after we got up and started getting dressed it stopped. My husband stepped into the hallway and it reaked of pot. The people next door were banging on the wall and before we checked out about 2 hours later our room completely smelled like pot as bad as the hallway making us both sick! When I went to check out I told the girl about the smell and she said “it happens” and then when I told her about the shower she said “ok”! Rudest woman I have experienced at any of our stays at a Motel 6! Thank you Motel 6 for ruining the one night my husband and I had a babysitter for the first time in 6 months!


Tossa September 8, 2015 at 7:31 pm

Apparently the Motel 6 at 1610 NW Frontage Rd, Troutdale, OR can deny a disable veteran access to a room. My husband went to rent a room from this hotel and the manager denied him a room; she (Gina) would not give him a valid reason as to why she would not rent a room to him. When I contacted the same manager she stated that upon ‘past experiences’ she would not allow him a room. When I asked what ‘past experiences’ she would not go any further into detail and said that is all that she knew. I will NEVER stay at any of these chains ever again! When I asked for the corporate number, she gave me a bogus number to reserve a room at Motel 6.


D. Gleason September 7, 2015 at 5:55 pm

On August 30, 2015 I stayed at one of your locations.( Motel 6 – Emporia VA. # 4654, 1411 Skippers Road, Emporia, VA. 23847 )
When I arrived I asked the clerk at the check in desk if he had any rooms? He said he did. I asked if he had any first floor rooms?, and he stated NO!
I also asked if he took any discounts and he said yes AARP( which I belong ) and some Government Employee Discounts, ( which I also have and work for. )
Before I asked about the discount’s, I was quoted a price of $ 52.60 with tax.
I took the room and proceeded to 408 and when I arrived in the room I had to walk past several people hanging out in from of their room, drinking beer and running around half dressed.
Once I got to my room I found several items of cleaning supplies including a big rug doctor machine used to clean the carpets. The smoke alarm was laying on the table.
I returned to the desk and was reissued room 205. I received no apology for this error.
When I got into room # 205 I had driven all day and went right to bed. All night long I tossed and turned because the mattress was like a wagon full of hay.
When I got up in the morning my back and body were so sore that I could barely get out of bed. Once I finally got up I found the light over the sink was not working, The globe was missing, as was one light bulb and the second light strip did work either. The sink was missing the strainer kit in the faucet which caused the water to splash all over the place.
When I looked at the toilet , I found the toilet was nasty, and appeared to have not even been cleaned.
Once I opened the toilet cover I found the seat was also nasty and half cleaned, and when I lifted the seat I could see dried feces on both the underside of the seat and the toilet itself.
It appears the only appliance that was clean is the bathtub, so I took my shower and left this hell hole.
I must say that this dirty filthy place is one of the worst, if not the worst place I have ever stayed.
I will never stay at a Motel 6 again.
Very unhappy with my stay,


Richard Zachary September 6, 2015 at 8:03 pm

checked into Motel 6 Orlando off international drive for 2 1/2 weeks have a family emergency and needed to check out was told by manager I could not receive my money back because it was over what they carry in their draw and I wouldn’t have to receive a check which could take several weeks for me to get unfortunately I needed that money to leave to board a flight so now I am stuck at the hotel and could not get home for a family emergency


Nicole September 6, 2015 at 7:54 pm

Apparently requesting housekeepers to not clean the room without someone present does not matter (there are also no do not disturb signs). Upon checking in for our stay we let the front desk know that we had our dog and that we would like housekeeping to clean our room on the 3rd day. This was annotated in their system. Well yesterday when we got back to our room (the 2nd day of our stay) we noticed the curtain was partially opened (closed when we we left), there were several lights on (we only left one on), and my yorkie had been let out of the bathroom. I expressed my concern to the front desk because someone entered my room without my knowledge or authorization. They gave me new keys and said they’d let the manager know. I called Thomas (the manager) today and he told me it was a housekeeper. I told him my room had not been cleaned. I asked him why a housekeeper had been in my room when there were notes showing for them not to come clean until the 3rd day and he said this happens a lot. He showed zero empathy and offered zero resolution to this issue. I then called Motel 6 customer service regarding this and they said what happened is unacceptable and they would file a report that will be sent to a regional manager. Will not stay here again because I do not feel comfortable leaving my pet or belongings in the room!


Nicole September 6, 2015 at 7:55 pm

This Motel 6 is at 2425 Hotel Dr in San Diego, CA


Dennis A. Fiske September 5, 2015 at 5:40 pm

Dear Sir.
The Police showed up at my room about 9:30. And woke me up Knocking. They asked if I smelled any thing unusual. Telling me that there was a report of an unusual smell coming from my room, and they were there to make sure that no one was doing anything illegal. After literally sniffing around they confirmed that no drugs were brewing in the room. When they left, I called the front desk and ask what was going on. The person on duty responded that some one had reported the smell of illegal drugs coming from my room. The cops were called. And if I were not doing any thing illegal then I had nothing to worry about. So this is how they handled their guests.
My question is? Was this handled the right way? What is motel 6 policy? Was this legal? Was personal information released to the police? No apology forth coming from the manager who was busy when I called the following day.

I was unable to sleep the night. And I’m still very upset. I’m wondering what it’s going to take just to get an apology from this place. And have started calling around to find out if this is worth my trouble.


Marilynn Boyko September 5, 2015 at 1:43 pm

I had the unfortunate experience of staying at a Motel 6 in Bellflower. The room has no refrigerator, no microwave, no place to unpack, an uncomfortable chair, and you have to pay for the Internet. There were roaches, there were ants, and the toilet stopped up, I didn’t do anything. I am 74 years, a female, and disabled. With my disability there are challenges of incontinence which apparently I didn’t manage well or to the liking of the Motel. I had not damaged anything, there was nothing malicious going on, however, when the cleaning lady came to clean, they threw me out. No explanation, no conversation, nothing. It was Friday of Labor day weekend. The manager would not speak to me, they threw me out. I finally found another place, about the same price however with free internet, a refrigerator, and a microwave. Motel 6 is a joke and needs to improve their customer service and their rooms. Get rid of the cockroaches and ants, and furnish the rooms better. I will not let this rest


Kerry Beil September 4, 2015 at 8:33 am

I booked a room and paid in full on September 1st for a 3 night stay in Waite Park Minnesota. This was the most disgusting stay i ever had at a motel in my life.First of all they hand out hot pink parking passes,i forgot to place it in my window because i worked a 12 hour day ,when i woke up the next morning my work truck had been towed,even though they document your tags when you check in,what nobody noticed a tow truck towing a guest vehical ????? Then when i went to the office the person on duty was very rude about it and more or less said it was my problem,it costed 179.00 to get my work vehical back.


Kerry Beil September 4, 2015 at 8:43 am

second of all when i went to inquire about my truck being towed,the police were there on a domestic call from another room.long story short i will never rent another room from any motel 6 ever in my life and i travel alot.the rooms stunk,no alarm clock,no micro wave couldn”t tell what channel my t.v. was on , i will tell anyone who”ll listen what a disgusting chain you are,you people owe me my money back for the 3rd night i didn”t stay,and someone should pay me back for my towing fees.of course i spent a whole day on my phone trying to get you people to make this right, all reps and management very rude…never again…i would rather sleep in my car.


David Cafferata September 1, 2015 at 10:38 pm

To whom it may concern,

You advertise that you are the LOWEST PRICE OF ANY CHAIN MOTEL, I’m here to dispute that and I believe that you should be made aware that you are not. We stayed at Motel 6 twice on our trip to Oregon the first night was August 1st Motel 6 Goodland, KS., then the second night was at Motel 6 Laramie, WY and we like to stay at Motel 6, well because we thought you were the cheapest of any chain Motels, but when we returned home, that would be Texas, we took our standard route that we have taken for years, we decided to the Americas Best Value Inn at Goodland, KS., even though we had a ten dollar pet fee, the price was less than Motel 6, not sure if it was my Military Discount or my AARP Discount, well something made them less than the Motel 6 Goodland, KS., not only that the room was larger, the beds were comfortable and we had breakfast in the lobby of the hotel for free.

So since we were loyal customers of Motel 6, I felt obligated to let you know you have some compitition out there and we will do our do deligent and check the prices between Motel 6 and The Americas Best Value Inn and the we can make an informed decision where we will stay.


JoEllen Bendlak August 30, 2015 at 11:04 pm

My husband and I decided to stay in your indianapolis, Indiana south motel only to be disturbed tonight by 2 ambulance, fire truck several police officers and a screaming woman all due because some one had apparently overdosed a few doors down . And this is aside the fact was room was smelly , unclean beds worn and overall uncomfortable. Very, very , very disappointed I’m your standards. Oh an your front desk was zero help.


JOE August 30, 2015 at 10:08 pm

I stay lots MOTEL 6 all over USA poor MANAMENT most MOTEL-6 loud CUSSING DRUNKS am informing CORPORATE stop ur ADS very BAD


Jermaine Vivetter August 30, 2015 at 11:36 am

I have never been more disappointed in a hotel than I am now. The motel 6 in port Arthur, Texas is by the worst I ever seen. The walls are dirty, the towels were ripped, the room stinks, and the furniture was old. I have a 9 month old son and my wife with me in this room. The room smells like an ashtray. The only reason I slept here is because this was the closest we found. Personally, if I knew this was how it was going to be I would have slept in my car. The customer service was garbage and almost disrespectful. The desk clerk was sleep when we got here. The sheets were mediocre and the bed was like sitting on concrete. This morning, room service knock on the door and I told her we will be checking out she said “good I don’t have to clean this until tomorrow” I would not recommend this hotel to nobody. I will be calling headquarters.


david hargreives August 29, 2015 at 3:43 am

im just shocked on how much power a person can have i have spent thousands of dollars with motel 6 and i can not beleive the mangement here in denver colorado the location at 480 wadsworth there is a manger that has talked her way in with the lakewood police department and has ruined many pepoles lifes for nothing i have seen her scould the staff on many accousions and descrimante against pepole paying for others who gives her the right to say what a person can spend there money on that is there constitional right to purches anything that can be purchesed her name is andrea she refusee to give info of corprete offices to the employes and when any body stands up for there rights here there going out in hand cuffs and it has finally took me to the point that im ready to file a multy class law suit against the corparation and belevie me im upset to see such behavior unregestered and unregulated im beging to sigh a potishion with all the guest and staff that if recorse aint takin for her behavior and her to step down then we will move forward and you will be contaced by my law firm on a discrimanation class action law suit and i have more evedenise of foul play buy andrea and theres over 67 signtures to present and more sign daily …so for my wording i cant see with out my glasses


Lakieshs butler August 28, 2015 at 11:48 pm

I stayed at a motel 6 in the El Monte area and was bitten by bed bugs. I had to throw away all belongings and need my money refunded.


shanna beasley August 28, 2015 at 7:13 pm

I recently was ask to leave the port allen, la. motel 6 because I was complaining about the people above me making to make noise. besides this the room was nasty when we got there and I cleaned it. there were roaches too. the bed was like bricks and very uncomfortable. I told the manger lisa many times about the people above us making the noise and the other things and she would do nothing. went down this morning to ask again and I was told to find other lodging. we were at this place 3 weeks. do not stay at the port allen, la motel 6. bad place from house keeper, maintance and staff at front desk. place is just dirty and run down.


Michael Clem August 27, 2015 at 9:24 pm

Staying at Motel 6 in Des Moines North. I have never been more disgusted staying at Any Motel/hotel. After having to move to another room because the bed on my first night was like sleeping on a bed of bricks
After working 14 hours, I asked if at possible, could I move to another room. The lady at the front desk got me another room with a bed to my liking. Was too tired to really pay attention to my surroundings until I got back here tonight. 8 of the walls and the ceiling to we’re completely covered with snot, dried blood spit and all kinds of nasty DNA. I had the front desk guy come and look. To my surprise, he didn’t seem to think it was a problem. Didn’t offer to move me. $68 a night for staying in a biological nightmare doesn’t seem fair. I already paid for Three nights upon my first arrival. Going to call the health department because nobody, and I mean nobody should expect this from a Nationally respected Motel chain. I am also in the service industry and I understand good help is hard to find. This is a total and blatant disregard for the health and enjoyment for a customer to deal with. Hope I don’t become ill over this venture. I have MANY pictures that I want to send to Tom Bodel and anyone who cares. Don’t want to make a stink of things, but this is WAY over the line.


carol August 27, 2015 at 8:43 pm

DON’T STAY @ 221 NE Chkalov, Vancouver,WA. 98684
1) They ticket the car I was using for $44.00 “not parking in a legal spot” When I called the desk I was told “you were lucky we didn’t have the car towed”. I had given the car info to the front desk. The ticket payment goes to a collection agency, I paid it under protest. How much of a kick back do they get!!! Along with there were two big tow trucks parked there.
2) My room wasn’t cleaned, I kept the room clean, the only thing I needed was the garbage thrown out & it wasn’t!!!
3) My last night there some guest pulled the fire alarm @ 3AM!!! I really wasn’t happy since I had no sleep for several days since I was staying with my Aunt who was dieing.
4) I’m not the only one not happy with the place, we had family & friends stay & they weren’t happy either!!! This place NEEDS TO BE CLEANED UP!!! They don’t care who they have stay there!!!



Dave Hayslip August 27, 2015 at 2:32 pm

I recently stayed at the Motel 6 on Rt. 64 in Bradenton Florida. This is my SECOND TIME there. This place was clean, spotless, no bugs, no smoking, new floors, great tv set, courteous front desk people, close to shopping and my list goes on and on. I first stayed there on December 6th of 2014…coming into town with a job transfer. They gave me the kind of room I wanted, and it was spotless and very nice. I will stay here again whenever I need lodging.

Thanks for such a nice place!


L & M Zahrowski August 27, 2015 at 11:29 am

After our last stay at the Motel 6 at Kenley Place, San Antonio, TX, I was denied registration for my next reservation – the front desk clerk said that I had been marked NO RENT due to damage to the room on our last visit. WHAT DAMAGE? I asked. He could not tell me, and told me I would have to speak with the manager, who, of course, was not there. He told me that the manager would be there the next morning, but he was not there or was not taking my call the next morning, or any other day that I have called in the past 10 days. After a ridiculous wait of about 35 mins I finally got a human being in customer relations. She took my info and gave me a case number and advised me that I would be contacted by the GM or area management within 24-48 hours. And of course I have heard nothing.


Rhyno F Antonio Jr August 27, 2015 at 11:23 am

Trey Harris pressure wash 3rd floor. All dirt and debris got on my car. No one notify me to move my car. I told him bout my car and he said to me he’ll take of it but he left. He lied in my face and told the front desk Heather he can’t get fired for it. Sue Berman Heather Kuhn were veery helpful and took care of my situation. They should be recognized as good employees to the company. As of Trey Harris not a good employee in my eyes. The fact that he lied in my face and. I had use my gas to get my car clean is unacceptable. I have pictures of my vehicle.


Hendricks Family August 25, 2015 at 9:28 pm

Our Son booked a room @ the La Serra, Riverside, CA location on July 18th. Getting out of his car he was attacked by a Motel6 guest Pitbull. This Annimal was not leashed nor was it in a room rather it was tethered to the room door! Upon hearing screams the guest ran out grabbed her dog, and was the attacked by her “boyfriend” who was afraid they would be kicked out of the room. Really?

Security is a JOKE and did nothing, the front desk staff did nothing refusing to call the Police indicating they no longer have a 1st aide kit!

We have pictures of his ripped, torn pants and Bite marks! We make several attempts to reach the owner to no avail. Finally received an email from some dope “Ryan Hawkin” who’s concern is that their goal is to provide clean rooms, and the email kicks back…no response.

You folk are awful this was tacky, and need to clean up your act!


Don Cohn August 22, 2015 at 7:18 pm

A few years back, I spent quite a few nights in the Motel 6 (9420 I-35 N
Austin, TX 78753). I had a camera and laptop stolen from my room. They were back-ups, so I paid it little mind. I returned to the area a few months ago and saw a remarkable visual difference. I decided to give it a second chance.
I walked in about 2230 hrs to get a room. The well-dressed gent, Christian, working the desk ignored me as he flirted with a young lady that has got a room. After 10 minutes of this, I walked out. He did not even acknowledge me as I left. I looked in the area for another room, but Austin was swamped due to SXSW. Against my better judgement, I returned to the mentioned location to try and get a room. The same well dressed guy was at the desk, as well as a gal that was relieving him. There were 3 “gangstas” in line in front of me. He got all of them registered and then looked at me and said, “She’ll get you booked in after shift change.” He told one of the kids to turn up his radio. And again ignored me. Had I been black or dressed with my underwear showing, I would have got service with a smile.
I am sick of all the racial tension in this country. NEVER AGAIN WILL YOU RECEIVE A CENT OF MY MONEY!


Brent Bomia August 20, 2015 at 10:20 pm

Location: Toledo, OH (Heatherdowns St; only Motel 6 in Toledo, OH)
Im currently staying for 1 full week. Iv’e been traveling across the US; beginning in California. I’ve strictly stayed in Motel 6’s starting in Reno, NV then Salt Lake City, UT followed by Motel 6 in Laramie, WY and lastly Toledo, OH. This is the 1st time EVER that a hotel/motel manager has REPEATEDLY barged into my room (2days in a row) completely unannounced. Either Mike, the manager of this Toledo, OH property, is too incompetent to be a manager – he looks all of about 23yrs old – OR he is a thief who has been foiled 2X’s. This morning, and after a very long talk (my 1st day) with Mike explaining that although my large breed dog is as friendly as a puppy; he is not that way when Im not in the immediate vicinity; Buster goes into protection mode when he is alone. So what does Mike do after checking me in? Not two hours later I hear a quick 2-taps on my door and then Mike plus some other person NOT in a Motel 6 uniform tries to barge into my room (if the latch-over lock had not been in-place he would have been greeted by my fists & a very large dog in a really pissed off mood)! Then the following day, the exact same thing happens. Again, WHAT MANAGER simply tries to barge into someone’s rented room, unannounced? When I told him Ive NEVER experienced anyone just barging into my room unannounced, he said; “Oh yeah, your dog…Im sorry man…” UH, THATS NOT EVEN THE POINT! YOU DONT JUST BARGE INTO A RENTED ROOM!
If this happens 1more time while Ive already paid over $200.00 for my weeks stay… Im calling the Toledo police dept to report him.


Brent Bomia August 20, 2015 at 10:48 pm

I want to state that in EVERY other Motel 6 that Ive stayed at, this sort of thing has NEVER happened before. In fact, in my 30+years on this planet, and renting multiple rooms over the years, this has not happened EVER. So Motel 6, you have either hired a fully incompetent manager that’s a stones throw away from landing your corp in a serious pinch in court, or you have hired a manager that is willing to steal from it’s patrons. Either way Motel 6 YOU are responsible for this!
Secondly, Im a current 10+yr radio dj that will have absolutely no quorums in telling 1500-2500 people at a time what Ive experienced here. Plus, as stated I will absolutely call the Toledo Police dept so they can ascertain why ANY employee, let alone the Manager, would just enter a rented room unannounced …. That’s such BAD business practices. I truly hope, Motel 6, that you will investigate WHY this is happening.


Candiece Mili Shields August 20, 2015 at 1:10 am

With all the complaints given to any business at any given time, I would like to see CEO: Jim Amorosia CFO: Lance Miceli COO: Alan Rabinowitz publicly recognize the Hotel Manager, Tonya Hinds for her quick thinking and reaction that saved the lives of “her guests” in the recent gas explosion and destruction of the Bremerton, WA MOTEL 6 property. Having worked in the hotel and customer service industry in general, I have seen excellent employees go unrecognized by corporations. This manager saved the lives of ALL her guests on that day. TONYA HINDS – YOU ARE AWESOME and I think you deserved a whole lot more than just a mention in a newspaper article!!!


Brenda Transon August 17, 2015 at 8:19 pm



alejandro gutierrez August 17, 2015 at 4:44 pm

I made a complaint about a motel 6 in west covina that i was charged for a seperate day and for a different person. I went to go to my room and my key didnt work I went down stairs and they had given my room to someone else with my same last name. After making a complaint the manager called me asking me questions about the situation. He said he review the cameras and give me a call back. He never called back and when i called to ask for him hes never there and the workers tell me hes never there. I was never issued my refund for their mistake.


alejandro gutierrez August 17, 2015 at 4:49 pm

We went back to speak to the lady at the front desk she was completely rude and called security on us like we were tryiong to do something when all we were doing was asking for a manager.


Mike M. August 17, 2015 at 1:45 pm


Trying to contact ANYONE FOR GUEST RELATIONS. I am on day 5 and cannot get through via phone, email, or website. Amazing, I have called reservations 6 times and of course get a human immediately for that. But when they put you on hold to transfer its 10 minute wait and the line just hangs up on you. SERVICE IS BEYOND POOR. OMG. I will NEVER stay at a motel 6 property again. And $91.62 per night in the ghetto of MESA, AZ. seriously??? no towels ??? What a rip off….


Tamara L. Jones August 17, 2015 at 11:05 am

Since my last complaint about my stay at the Motel 6 on Evergreen Way in Everett,WA.
I have found out that the staff is being blamed for not knowing the rules and regulations of their jobs, and the manager and or General Manager who lives in one of the motel rooms are passing the buck so to speak, for their incompetence of actually running and operating a business such is this.
They are lacking when it comes to training their own employees and are condemning them for what they do not know or have not been told.
The manager likes to throw her weight around by telling customers, “that she will have her 12 company associated Attorneys come after you for speaking back to her about her incompetence and lack of professionalism.” She is intimidating the staff that works day in and day out to keep this motel operating to it’s fullest potential. They have also stated that it is policy that at each Motel 6 that your room must be throughly cleaned every 3 days weather you want it or not this is mandatory.
They have you sign some kind of statement that is in my book false, by telling you you are signing for your reservations, but in all actuality she told me that that was me signing to make sure I know the rules and regulations of staying at their motel! I did not receive any form of rules and regulations for my signature and when asked to see a copy was given what was on the Internet that took her a while to produce to me! When I went to the front desk to pay for my third party to stay in my room I had asked the clerk on duty if she could get me a copy of said rules and regulation and the manager said,”she would bring them to my room.” I still haven’t seen any copies of any rules and regulations and we have been told by her that we will not be able to stay at her motel passed August 22, 2015, because it is her decision weather we can stay or not weather we comply with the rules in which she can not produce. She also explained that there were other people living in her motel that are homeless and does the same thing to them as well! I have noticed since my stay that the other customers do not pick up after their animals they leave phieces laying around the property.
She says the reason for treating me like this is because THE CORPORATE GROUP is coming on Wednesday for review!
This is no excuse for being abusive towards your customers!
I am a disabled, recently homeless, woman trying to look out for the welfare of my family and keep what we have left together. Not be separated just because she doesn’t like it! This situation has hurts me and my family immensely!
Doesn’t anyone have any compassion any more?


Tamara L. Jones August 17, 2015 at 7:28 pm

Well since this morning the manager has taken it upon herself to cancel my key-cards, knowing that we are here till Saturday. Come on how petty does this unexperienced Motel manager have to be. Does she not have anything to do while she is at work, well other than to harass the customers!
Today we noticed a few other customers bringing out their animals and locking them in their cars, so she would leave them alone as well! Evidently the cleaning staff are letting some of these people know that she is coming before she gets to them! It would be nice to go to a hotel to rest, relax, get together and regroup so that we can function and get our lives back on track rather then being followed and harassed like this!
These are childish games that need not be associated with this type of a business this is very unacceptable and will now go on to the BBB and Other agencies for further review.


Tamara L. Jones August 15, 2015 at 5:26 pm

I am very disappointed with the lack of information that I received about Motel 6 not excepting my reservations and the Harassment of the hotel manager at the Motel 6 at 10006 Evergreen Way, Everett, WA.98204.
Upon renting a motel room I disclosed the fact that I had 2 dogs and 2 cats and the office staff all assured me that there was NO animal limit, I also disclosed that I had a third person staying with us on the weekends and that I would pay accordingly. I went to the office after my third person left for the week and was told that they had no information on him or that I had paid, but my Credit Card was charged for this fee, I believe that this manager has deleted information from reservations at her discretion for who knows what reason and has the staff lie to us. I was still charged the weekly rate for his stay instead of being reimbursed the difference as I was told by the staff. Then I was charged again for his weekend stay for the next week.
Today August 15, 2015 I was woke up by cleaning staff to have my room cleaned and the manager said, “Oh no that is to many animals in that room!” I have also disclosed that I am Disabled and on Social Security and that I would be paying each week for a room on an on going reservation, but this morning the Manager informed me that my stays is over on the 22nd, because she would have to have her company throughly cleaned the room for 3 days for any number of pets. But I explained to her that we are looking for a place to move into but I need to be stable in oder to find a place of permanency. She totally flipped out and canceled my stay as of the 22nd and will not let us stay any longer knowing that she would have to have the room cleaned out after I leave weather it be today, tomorrow or further down the line. She kept raising her voice to get me to conform to her voice, but when I explained that I am Disabled I have Bipolar, Anxiety issues and need my medications she replied, “I don’t care.” I also asked for the rules and regulations for staying at Motel 6 that they supposedly had me sign in the office but instead was handed a picture of what was on their website but it took her awhile to produce the pages she had printed out, but there were NO rules and regulations handed to me or my family at any given time.
This particular manager goes around and harasses All of the customers and evicts them at every little thing like lighting a candle in a room. People have the rights to make their room feel comfortable for them. I refuse to ever have anyone I am associated with stay at any Motel 6’s ever again!


Ellen Maurer August 14, 2015 at 9:41 pm

I have a friend staying at the motel6 in Pasco Washington. She put an incorrect time on the receipt, did not offer his AARP discount, the internet does not work, no towels for his room. The man is disabled and cannot be up to go get his towels when the girl finishes with the laundry as she expects him to do. She charged him for time he has not been there. She marked the receipt at 113 pm today when he left his house at noon and it is at least fours driving time to get to Pasco from his house.


Shannon Silva August 12, 2015 at 7:53 pm

Motel 6 in farmington new mexico needs to fire Donna and Natasha as their management. The worse hotel I have ever stayed. The pool was foggy, bathroom tile was up and gross, management allow drug and drunks to stay and party. My truck was hit by a drunk and management told me not thier problem. I will never use motel 6 again. They have cops there 5 times a day because they keep letting bad people stay. They were mad at my kids playing yet allow to have parties. Had to fight to get towels also had to fight to get a room with ac and hot water. Then get kicked out with no refund which was 3 days left. All cuz I was complaining to corporate about them. They are racists and thieves DO NOT STAY AT MOTEL 6 IN FARMINGTON NM NOTHING BUT DRUG USERS AND DRUNKS AS WELL AS THIER MANAGEMENT.


janet schnabl August 12, 2015 at 10:28 am

i’m staying at Motel6 in Beaverton OR 97005. Got here on friday aug7,2015. The room is large with 2 queen beds, refrig,free internet. the sink in the bathrm is not working right, lose tie in bathrm where someone can trip and get hurt, curtains and rugs are filthy. There are NO WORKING SMOKE DECTECTORS IN RM.Have reported this everyday since i have been here. my friend and I are staying for a week. The cleaning team does not leave enough clean towels or wascloths either have to hunt them down to get more. they take dirty ones and dont leave what they take. Been here 4 days and havent had bed sheets changed yet. Paying over $400.00 a week for what for almost nothing..I always stay at Motel6 and this is the frist time i have had so many problems. I travel alot and right now i’m thinking about finding another Motel chain to stay at. Carla who works the front desk is a very nice person, she is customer orient knows her job and very friendly. All the front desk employees are very nice here. If the owners could just get the other members of the team to do thier job,would be nice. I don’t expect a respone fr this email because no one probable cares at the corporate office, just like themoney coming in. I’m a Disabled Veteren and look for clean and safe places to stay. This wasnt on of them. Feel like i’m being ripped off big time.


Sheila August 11, 2015 at 10:17 am

Thank you for your response. .I am now very  much not sure I will be able  to stay at your hotels  again. For fear that I may have the same experience.  I like the price but my health  is not worth saving $10-$40  a night. 

Even though I don’t  stay at hotel or motels very often. 

The only thing postive about  the room was the shower  was good. And the staff at desk.

I was not the only one complaining.  There was two other people  who when my sister  went to pick up the rest of my luggage after moving  to a different  hotel.stood by listening  to two other people  tell the desk clerk that there rooms had not even been cleaned and we’re smelly and durty. 

And I know you will get another bad reviews  on three rooms that my sister  rented for her and her family.  And she even had a bad experience  with the person at desk. The other thing to charge for WiFi when there is so many places even restaurant  that don’t  is unbelievable.  

I will have to have a real good deal or be super  tired.  I was even  more disappointed  as I actually  booked online. When I Usaly  just stop and get a hotel.  But wanted  to be sure of place because  it was a wedding  I was going to. If I would  of taken pictures  I would  of sent them to you.



Lydia August 11, 2015 at 1:59 am

Re: Motel 6 Dallas Tx 13235 N. Stemmons Fwy Farmers Branch

I am sadden to be another very dissapointed and dissatisfied customer of Motel 6 thinking that you and your belongings are safe and that someone is going to care of what happens at your FRACHISED Motels. My husband and I came to what we thought was suppose to be a pleasant and restful stay but to our surprise we found (DRUGS) left over in our towels as I reached for one towel drugs fell off from within and was shocked to see such sight I went to complain to front desk clerk the young man said that it was probably housekeeping staff doing such thing since they were from MEXICO and that I would need to come back in the morning. Morning came went to talk to front desk clerk his response to me was you should have call the police. I told him that I would right to coorparate and hope that they look into this matter and not to let there good name be tarnished by new owners not caring enough to find out whats going on in there place of busniness. STOP, LOOK AND LISTEN to what goes on in and around them. The website picture is far from the real thing LOOKS can be DECIVEING dont belive everything you see.


Teresa Goldsmith August 8, 2015 at 11:56 pm

I stay at Motel 6 in Harvey, Illinois 8/7/15 – 8/9/15. This is the worsted hotel I have ever stayed due to death in family. The staff is so rude. I tried to call the hotel directly to make my reservation. The lady was so rude I refuse to give her my credit card information. Get to the hotel the rooms have no cell phone reception. My mother pull back her sheets on her bed. Burn holes the size of 50 cent piece all on the blanket like 6 huge holes. Get to the sheets a huge faded black stain. I call the front desk requesting them to change her sheet. The maid came and said… that’s not dirty. That’s just a bleach stain. Now since when bleach stain on white sheets turn faded black stain. Hmmm! The fabric on the chairs was nasty. Then on the day of the funeral I call front desk at 8am to ask for more towels. The lady tells me house keeping comes in at 9am. I’m confused….what does that gave to do with me getting towels. She told me she is not the house keeper and that was no towels. You mean to tell me there was no towels. I called back at 9am she said house keeping had just came in and I would have to wait until they washed them. I had to be at the church for the funeral at 10:30 in Joliet, Illinois. Thanks to the Dollar Tree I was able to buy shower sponges and towels there so I can take my shower and make the funeral on time. The only thing good I can say about this hotel is …. thank goodness for the police constantly making rounds through the parking lot. They made me feel safer. I hated my entire stay at this hotel. I want my money back!!!!!


bobbi brown August 7, 2015 at 8:35 pm

Motel 6 Brinkley Arkansas
stayed here last year same time nice clean room for the price. This year not so good. No phone no clock no coffee pot. There was a refrigerator and microwave but neither worked. The carpet in the sink area was damp like someone had tried to ckean it but it smelled like a tom cat had marked his tarratory.
the bed was comfortable but looked like a six year old had made it up.
dare you to stay in room 147.


brian mays August 7, 2015 at 2:45 pm

I have all of witnesses if you need them that I worked there


Jane Gonzalez August 7, 2015 at 2:39 pm

Terrible Place to stay at. Reserved 3 rooms for our crew for the whole week. On 2nd day of stay 2 employees were locked out of their room. Following day they were woken up at 11 pm to vacate the room, as they stated that room was not paid for. All 3 rooms were paid through a company credit card. That disrupted our employees rest for the following day. Our crew traveled 10 hours to get there, work hard in the sun and to be treated this way. We been in business for 45 years and we have never had any problems with any other hotel like we did with Motel 6 9420 I-35 Austin, Tx


William August 7, 2015 at 10:08 am

I stayed at motel 6 in San Luis Obispo California im a person with a disability I have a service animal who is doing his job m animal has to be off his lease I was attached by another guest management sided with the othe guest tol me I wasnt welcome any more after I said that I was going to get the American disability act involved what kind of game is motel 6 getting at they are Suppose To be a friendly Establishment but instead they are rude and disrespectful to people even if u are disabled


Marissa August 7, 2015 at 8:49 am

I’ve never even stayed at a motel 6. I set up a reservation but had to cancel it well before my expected arrival and they stole 194.34 out of my bank account that was the Warwick ri one. Don’t stay at a motel 6 they are theives.


james buford August 6, 2015 at 6:28 pm

I do not like the fact that the last few Motel 6 locations did not have Fox News. This is enough to make me never stay again. I missed the debates because of this and I am mad as hell. You can kiss my stays goodbye.


Polly Davis August 6, 2015 at 10:33 am

we stayed at the motel 6 @ 6311 macCorkle Ave SE, Charleston WV 25304: it was later in evening when we checked in and we were very tired from traveling. the room smelled to where we had to leave and buy candles. there was used bar soap in the bath tub. candy wrappers on the a/c unit dirt on floors and hairs on bedding (sheets) we were too tired and traveling with a toddler. we slept there did let front desk know at check out. was offered no compensation which the room for sure should have been discounted. I tried to contact motel via email but cannot get through to the email address. front staff was friendly appoliged for nasty room but…….I feel we should be compensated for this room.
date of stay 08/02/15 conf #1112104906 guest #80776 address on reservation is 5654 landsburg rd apt b Fennville, mi 49408, (old address) we have moved to 1262 river oaks dr 13-C myrtle beach, sc 29579. we will be traveling back to sc at end of aug and will not be staying at a motel 6 on our travels from Michigan to South Carolina


brian mays August 6, 2015 at 9:36 am

Darshun Patel will never do the wright thing.thats the kind of person he is don’t stay at motel 6 in Dalton


Bob Carroll August 5, 2015 at 10:48 am

I had a bad experience at one of your hotel in Sacramento,Ca 95811 (Old Sacramento North#1305)227 Jibboom St. The room bath towel mate dirty,a spider in the tub,roaches. Plus they had to on two occasions redo the key. I hope we can resolve this. Thanks for your reply.


Leonard J Palner Jr August 4, 2015 at 11:03 pm

My wife and I stayed at the one in Allentown Pa on Blue Barn Rd,we where for the DCI East DrumCorps show,we called three weeks before the show, so got one room with two beds, so we called them friday morning to let them know that we would not be untill after the show around 11:00pm, they told us that would not be a problem and we gave them are conformation number,we got there appox 10:50pm here the gave are room away both nights and they told us they overbooked by 20 people,thatvis when i said what does that have to do with us the Palmer’s,so my wife said so what are you going to do now about this matter,they told us that they have one room available for us it was $115 a nights, the room was so dirty with long hair all under the bed and on top of the table and in the bath room sink and the shower,my wife had to wash the shower down and the sink, i was eating some cheese and it drop out of my hand on to the bed i picked up the cheese and it to had a long pice of hair on it,that is when i called the front desk and ask for someone to come to room 309, the clerk did come to are room and as soon as he came in to the room himself said that the room was drity, we can he get someone to clean this room he said no because nobody is here at this time to clean the room,so my wife and i had to clean room 309, he brought up new bed linen and two brand new pillows,and told us that the manager will be here tomorrow at 9:00am this clerk help us out alot last friday 7-31-15,the next morning my wife and I went to the front desk to talk to the manager about last night,we even told the house cleaning lady’s mot yo clean 309 untill the manager see this room,we try to tell the so call manger about how the room was not clean at all, so my wife asked this manager what are you going to do for us, he said nothing at all we ttry to tell him how drity the room was and thst we had to clean the room are self,he still did nothing for us, all he was saying that the room is clean now because your cleaning staff cleaned it up,and they still charge us $253 dollars for two nights,all i will about this matter is that we will never stay at any motel 6 again, and you can count on us we will tell other people about this and it will be on facebook motel 6.


Julie August 4, 2015 at 6:05 pm

Upset… We have paid in advance for a 28 day stay and have had to fight to get our room thenway they said it would be when we made reservations. The desk staff are a couple of “cute young things” with no experience and are very incompetent. The manager is never available and we are dealing with a security issue. The back door by the doggie area doesn’t have a working key lock so we get locked out and have to walk the length of the building to get back in. During the day this isn’t so bad but at night it’s dàrk at this end of the building and there is dryg activities and prostitution going on and not the safest to be out. After a week nothing has been and have been told by other tenants here that it has been broken for months. How can this be allowed? That’s not counting mold in our shower and an air conditioner filter that was black and we had to clean it our selves sincenit was making me physically ill. Beyond frustrated at this point.


Brian August 4, 2015 at 9:13 am

Motel 6,
Sorry you Little Rock West location is the rudest bunch of people and need to work on there English and get there hearing checked. I booked a room online said the room was good and all. I call to varify tje room at said motel 6. Yes they said it is good i said did the sale on my credit card go threw they said yes over the phone. So upon arrival here at the motel i show ID and then say wheres your card I said your website said all i have to do is pjck up key and go to room. Finally tjey gave me my room after i threaten to call corperate.
I get too the room. No microwave or refridgetator. Really! This is the worst customet serviced Motel 6 I havr stayrd in.. And yes Motel 6 stop hiring middle eastern and Indians that cant speak English to run your motels. The girl here was very rude that night and cant understand engkish and can barley speak it.. This is the USA I thought!


Roman Koerber August 4, 2015 at 12:46 am

To: Headquarter of MOTEL 6

Ref. complaints about manager or employee of MOTEL 6 in Sun City, California on I-215 exit McCall.

Dear Motel 6,
How you can see I am truck driver 48 states and I am using your network over 21 years with no regret. Unfortunately, when I check in to your MOTEL 6 in the location above. I asked the gentleman behind the front desk if he has any room available down stares where I can park my (at this time no 18 wheeler) Harley Davidson – custom in the value of 30 000.- USD, that I can keep eye on it. He nicely apology to me that down stares is nothing available but he appoint me parking space that I can be close to my bike upstairs what I agreed not know it the location of the assigned room. My girlfriend went to room and I left take care of some business. When I came back about 3 hrs, I find out that my room is on opposite of the parking and I am behind 2 corners and I am not able control and watch my bike. I called him on Motel phone (if is recorded?) what he gave us, that I requested room that I can control my bike, I make him personally responsible if something happened to my bike we had argued about the responsibility and because he did not recall any of wrong doing I hand up will not waste of my time. And decided to write you email what happened. I know your policy about parking vehicles about 20 years but if I explicitly requested room that I can watch my bike, because Hotel 6 employee did not warn me about it that he cannot give such room, I cannot know his tie to any group of outlaw, thieves, gangs and must protect my property, you better call him and he should watch my bike before I will get it. Otherwise you will be responsible for my loss.
I am so sorry but I never had so bad experiences with MOTEL 6, It is why coming back for 20 years I guess it is time change the network and my friends too.

Sun City, California room 228 at HOTEL 6 ay 9:10 pm local time at 08/03/2015


brian mays August 6, 2015 at 9:27 am

The motel 6 in Dalton ga I the worst place they put you to work and you work 60 hours a week and only give you 40 dallars a week and then because of that I was traped there with my wife and daughter now I have a lawyer and more witnesses then you can count and they still refuse to pay me they also don’t report all there renters to corpret if they pay cash he puts it down on a notebook a puts it in his pocket I repainted all the smoke rooms fixed all the broken pipes that busted in the back building then he turns around and pays his maids 1100 every 2 weeks how fair is that.then make accusations about me that are not true don’t stay at motel 6 in Dalton because they will rip you off charging you allot of money on weekends I am fileing suit with them and I will go after corporate if needed.he also tried to get me to get a friend of mine to have sex with him and him married and I can prove that.the nights he works he rents rooms drunk and all..So corporate your getting ripped off and looking bad but you can believe it or don’t the day yaw came for inspection there was no body in most of those rooms they just did not want you to see them if you make them go back in there camera system you will see what kind of conman me patell is costumers watch out you could be next


brian mays August 6, 2015 at 9:44 am

I can tell you more if you email me the number


mark August 2, 2015 at 1:26 am

The motel6 in hemet . The manager cindy is about the most rude person I have ever met . And I relized shes just rude to everyone . I STRONGLY suggest going to put them in check no wounder its a 2 star motel and the area way to many bulbs going through the dumpster and they do nothing about it not to mention HOW RUDE CINDY IS . and u never ever see the owner stella .


Tara August 2, 2015 at 12:56 am

I have never stayed in a more hostile crack shack in all my life. I’m writing from my room that I was refused a refund on after complaining about the crack heads who keep knocking on my door looking for meth. Had to ask a group of people living in an rv in the parking lot not to smoke weed out side my window.I had a woman try to fight me over a parking space directly in front of my door. The only reason I’m still here is because every other hotel in town is full, but sleeping in my car at a rest stop is becoming increasingly more tempting. I feel unsafe here and the next knock on my door will lead to police involvement. I have the right to feel safe and get the sleep I played for. This is not ok.


Monica Dickens August 1, 2015 at 10:39 pm

I stayed at motel 6 on 6015 oak parkway in norcross Georgia. Let’s just say you get what you pay for. When we got there there where no towels in the room, a little tissue paper. The next day when we left for my graduation and came back the room had not been cleaned. Then they did not let me know that there is a curfew. Who tells an adult they can’t be outside after 8 p.m. then this curfew enforcer guy said something to my son about kicking him out. I turned to him and said excuse me that’s my child you talking to. Oh mam I’m sorry we have a curfew nobody can be outside after 8. But flirting with every piece of tail that was out there. He enforced the curfew with whom he wanted to. I went to the front desk and asked her what’s the issue, she said Aww I didn’t tell you we have a curfew everybody has to be in by 8 pm. He only seemed to say something to us. Apparently the people that worm there live there. If I had known about a curfew here I wouldn’t have stayed here. Rooms are very outdated.


cheryl August 1, 2015 at 10:00 pm

stayed in the motel located in mcalester ok, what a HUGE RIP OFF!!
bed spreads are FULL of holes, mold ALL OVER the curtains, carpet was stained horribly, room reeked of vomit!!
no breakfast offerings what so ever, coffee was so weak, they should of just said it was hot water,
tv didnt work half the time!!
for this price you think they would take a little elbow grease and clean the place up!! such a GROSSLY DIRTY establishment!! will never stay there again and will not reccommend any one traveling to stay there!! spend a few more dollars and get a nice , pristine clean room some where else!!


Jay Burton July 31, 2015 at 9:01 pm

I made reservations at the Motel 6 in Pooled, GA. I arrived to learn you get what you pay for. The room is dirty. The floor is so filthy, I can’t even allow my baby to crawl on it as I’m worried he will get some illness. The air conditioner doesn’t work and when I called the front desk to talk to the clerk she said rudely “I’m not available to switch your room right now, I’ll call you when I’m available.” Then hung up in my face. I’m not ok with disrespect but my family came here for our end of the summer vacation and this is simply unacceptable. I’m posting & sharing this every where & chance that I get. I will ensure my immediate & extended family and friends never stay at any Motel 6. Next I’m reporting this disgusting sham of a company to the BBB. I’m beyond livid with this experience. The floor could have at least been swept and the fact that this is Georgia and I’m expected to stay in a room with a broken air conditioner, while this rude & unprofessional clerk sits in an air conditioned lobby is not ok in any way, shape or form. This raggedy, disgusting place and business deserve to be shut down. I will make sure that anyone close to me never spends another penny with a Motel 6! That is a promise!


Jay Burton July 31, 2015 at 9:03 pm

Pooler, GA is the location.


kathleen rasberry July 31, 2015 at 7:46 pm

My friends and My husband and I just returning from Pigeon Forge wanted to stop for the night and decided on Motel 6 because we have dogs. We have always had excellent service at the many stays prior to today at the Motel 6. However, When I checked in around 2:30 they could not accomodate my friends with a smoking room cause none of them were clean yet and so we decided to go to dinner at Texas Roadhouse and then returned 1 1/2 hrs later just to find they still did not have their rooms ready and they sat in our room with us. Finally they said oh we will give you a room that is ready but it is non smoking but you may smoke in there ( that was the very nice young lady behind the counter) at Peducah Kentucky Motel 6 then the smart ass young man Barron Robinson behind the desk yells out “BUT we will put you on a no rent list!!!!!!!” What the Hell Does that mean and who are you???? To say I am upset is just minor of how I am feeling. My question is WHY ARENT THE ROOMS READY ANYWAY MR BARRON VON SMART ASS. MAYBE YOU SHOULD BE CLEANING THE ROOMS INSTEAD OF PISSING PEOPLE OFF IN THE LOBBY…. Anyway I felt the need to advise Corporate of the people who are representing your corporation. Either Rent the room without smoking or at least have them cleaned and ready for people when they arrive. Now the couple we have gone on vacation with (from Illinois to Pigeon Forge Tennessee) have a room completely across the entire Motel from us. I brought a coffee maker so we could have coffee in the morning which we have done many times in the past at many motel 6’s and now the last day of our trip I feel completely and utterly appalled at the unprofessional interaction we have had with Mr. Robinson. I hope you can counsel Barron on his communication skills and ability to work in a public environment. Thank you for your time.


james L July 30, 2015 at 5:54 pm

me an my wife decided to go to motel 6 in charlotte nc we got a room settled in come to find out the ac didnt work room was dirty tv half worked when it wanted to the desk clerk was unfriendly went to get shower in am an i guess the last guest clothes were still there the shower was black from not being clean holes in wall light covers were busted hole in sink you would think a big company like this would take better care of there place i guess we should have checked them out better.


Carole Olsen July 29, 2015 at 8:37 pm

i already left a bad review on Yelp but thought I should let corporate hdqtrs. know what happen to us at your Dale IN Motel 6. Nothing said that they only allow dogs that are 20 lbs & under. In your policy it says that well behaved dogs are welcome. Our 11 yr old, passive, 45 lb, lab mix who just wants to chill with us at the end of a day’s travel comes under this description . I made the reservation online being that we have been traveling cross country for a month. After a very unfriendly greeting & examining & swiping my ID through some devise ( I guess a 67 yr old woman should be someone of suspicion) she gave me my room. I went outside where my husband was waiting& this crazy woman that had just registered me came running out & accused us of trying to pull one over on her by our dogs size. She kept saying that I knew the dog had to be under 20 lbs. I don’t like to deal with crazy people so I calmly said I would just like a refund. I went inside where she was accompanied by her husband as she glared at me as he processed the refund. I really hope they aren’t going to use my card for anything else. I don’t trust crazy people. I will bring suit against them & Motel 6 Hdqtrs. If anything else comes of this. Shame on you for selling them a franchise !
Ps: we went up the hill to the Baymont Inn who were friendly & accom..adating.


Julie July 29, 2015 at 12:07 pm

We literally just checked out of Motel 6 on Milan Road near Sandusky, OH. The room was not very clean when we checked in, but our expectations were already low because of the price. So we stayed and were getting ready to check out when we heard an employee (Amber) start screaming and cussing while she was cleaning the room across from ours. This went on for over a half hour. If we had children with us, I would have been livid. While checking out I asked for the manager but another employee (Lisa) said she wouldn’t be in until tomorrow morning. I took her card and plan on calling her tomorrow morning. I left a comment card and also took pictures of the room. I will take this further if need be. I am disgusted that this employee can get away with what she was saying and that our morning was disrupted and ruined because of this incident. We will never stay with Motel 6 again and will be telling everyone we know of this.


Con Vaca July 28, 2015 at 11:21 pm



Bill Arnold July 28, 2015 at 5:47 pm

I plan on sharing this complaint and how it is handed with all my social accounts.

Two nights ago, my son who is traveling in CA told me he had his wallet stolen and had no place to sleep that night as he could not pay for a hotel. I called Motel 6 in Whittier and was told that there would be no problem with me paying for his room. When he got there a new GM told him that I could not pay over the phone. I called Corporate and they said if I fill out the a form give my ID, and send it to the hotel it would be done. I did this and was told an hour later, (while my son is waiting outside) that I needed to send the form to Corporate.

I called Corporate and while that was not the procedure, they gave me a number that I could send to a Supervisor at Corporate who could get it done. Another hour went by, it was not late in the evening and I called back and was told by the supervisor that he could not process the payment because the new GM purposely and maliciously locked them out. I was already upset that Motel 6 could not be bothered to even call me to let me know that occurred.

They told me that there was nothing I or they could do as the GM left the property mad. So there I was at midnight (3am EST) searching for a place he could spend the night. Of course all that was available was high end hotels. I finally got him situated in a hotel two hours later.

What did I learn from this …. while Motel 6 may leave the light on for you, they don’t give a damn about you. $275 later I also learned never stay at a motel 6.


Joseph Gill July 27, 2015 at 10:51 pm

My wife and i and daughter stayed at your motel in Billings on july 25thand 26th 2015 this the worst hotel stay i have ever experinced when we got to our room both beds had hair on the sheets and pillow cases and were told the were not using dryier sheets and thats why the hair was still there that was a crock i work around laundry all day and know better also i was told all maids were gone ,the bath rooms were not clean hair was inb shower., the sheets and beds were remade and we were told they had no bed spread and we didnt need it anyways, and also our rooms were never cleaned the next day and i saw the maids out side talking between them selves i called to get towels and was told i had to come get them when a did there were five other coustomers i had to wait for them to check in to get my towels while i was waiting another employee came in holding a pop and quickly entered the office living quarters and never returned to help the clerk at the desk .I dont know if you have faulty locks but i had to get the keys reprogramed every time i used them this has to be the worst run establishment i have ever seen!!.


Monique July 24, 2015 at 9:58 pm

I paid for a week stay at the Motel 6 located at 5501 Tinker Diagonal, del city ok 73115. Confess number 4853103351. My room was only cleaned once after me complaining for 4 days. (I cleaned my own room until they got someone to clean it. I changed the sheets, towels and vacuumed) There were roaches in my room, (another customer revealed to me that the side of the motel i was in infested), there was mold in the bathroom and when I complained I was threatened with physical assault by the clerk. When I found the manger he refused to be the manager. All I wanted was a room change. After being yelled at and chased away by the rudest clerk I have ever had the misfortune of meeting I want my money back. I took my family on vacation and it turned into a nightmare!


marcella wood July 23, 2015 at 10:33 am

To whom it may concern:

I after a long drive from Pittsburgh Pa, headed back to Austin Texas we passed through Birmingham Alabama. We were very tired and all we wanted or needed was a goods nights rest and a hot shower. Well we experienced none of that. First there were folks hanging in the parking lot drinking on cars(hopefully they were there cars), the staff was pleasant, but the room- OMG. I have pictures, there was hair in the sheets, pillows, showers and sink( did I mention they did not belong to us) yuk and the pillow case was stained with what looked like juice. now I know you get what you paid for, put we paid 60.83, more than the average price for a motel 6. We have Motel 6’s in our area and they are rather nice. we have put many displaced church members in your motels. I never take time to complain, be we had to lay a towel down to shower. I am asking for a refund. I do not feel I should have to pay for what we were subjected to. I look to hear back from someone ASAP please.
We stayed at the Motel 6 located off 151 Vulcan Rd
Birmingham Alabama

Thank you in advance
Marcella Wood


Jay Dunn July 22, 2015 at 9:10 pm

I have been staying in a motel 6 in Savannah Ga for 3 weeks, here for work from NC. My room has never been cleaned , I complain everyday and the manager , employees don’t seem to care. I have to go to the office every other day to get toilet paper and towels. And they have not had clean towels for the last 3 days! There are numerous drugs being sold here and it’s a shithole place! Please don’t stay here if you have children or any morals!


Allen. smart July 22, 2015 at 5:44 am

My family and I stayed at the motel 6 in Shreveport LA I called guest relations 3 times the only way I got a answer was go to the motel and call guest relations the manager wood not return calls she said that she wood let us have a room for $ 30.00 after we spent $600.00 at the motel the ac leaked all over our things we throw away $400.00 Worth of stuff Just this alone. It cost me $1100.00 just to stay there not
To say I Am a very sick man I was moving Back àaaato Shreveport so I wood be close to my doctor we was looking for a house to rent On the last day we went to look at a house it was about 9am left a cell phone with my twins I had my bullmastif with us and I did not want someone to get bitten that call me in the middle of renting this house and say if we don’t get out that we’re calling the police so I drop what I was doing rush back to my twins the grounds keeper told my boy’s that I mean if that want to say some thing all that had to do is.ask to talk to their m or dad my boys wood have called and I wood have talk to them not therten them with the police check out is at12:00 noon not 9:00 am that don’t want to make it right I have spent one years at this motel once mouth just to see my doctor we will not stay at a nother motel 6 if you have many since neather wood you


concern ex employee July 20, 2015 at 7:15 pm

To whom it may concern: Motel 6 in Syracuse ny…the headhouse keeper and the assit manager..Monica and dimitres, they need to learn about employees rights obviously have no clue..both of them change when they want the rules of Motel 6 example employees must clean a room in 22min then they’ll intimidate you and change it to 15min ..imposible no materials, also they expect you to do maintenance work being a housekeeper when these employees applied for this job they wrote housekeeper not Maintenance, well they say that there a team yeah right when you have a head housekeeper doing nothing at all and playing around with the assit manager instead of pitching in especialy when they jack you up with 23 rooms oh and no materials what so ever.loundry not done etc etc…I’m sure they think were not smart because we are latin shame on them…I want somebody from corporate to investigate…these people are scared and I’m tired of hearing how abusive miss monica and dimitres are….people might be saying leave that job but remember your not in there shoes they have childrens to riase and bills like any other AMERICAN CITEZEN. so there taking all off this unlawful things there rights as a employee is nothing ..I hope I have a response soon. I’m willing to take this father if this doesn’t stop. yours truely ex employee ask me why I’m a ex employee my rights were these employees already complained about there head housekeeper and guess what? yep she’s righting them up (warning) retaelation I think if your going to tell a employee that they did something wrong in a room …don’t you think you HAVE to SHOW what was the problem HELLO ..and no she didn’t


Erin B July 20, 2015 at 6:39 pm

I personally went to the College Station, TX Motel 6 on 7/19/15 to reserve a room for 7/20/15. I needed to secure the room for my husband to gain entrance before me, as he would need access before I could get there. After 9 hours of firefighter training in the 102 degree weather, Carol refused to allow my husband to check in. I followed the exact instructions that were given to me and left a copy of my photo ID so that he could get into the room before I was able to make it there. Great way to treat you firefighters…. or customers. Absolutely ridiculous!


YEONGJIN GWON July 20, 2015 at 4:23 pm

I am writing let you know that I am going to complain about my upcoming reservation at Belmont, CA (reservation#: 1251M33529). I basically made a reservation in a studio with kitchen for 16 days from July 24th to Aug 9th, however, have modified check-in date to July 26th due to the company schedule. When I got a new confirmation email, my room was changed without any notification to me. To be honest, the representative did not tell me anything when I was modifying the reservation. After I got the email, I could realize that the room has been changed.

Upon checking the email and called again to representative 800-466-8359, they forced me to contact a local branch directly to solve this problem. In Belmont branch, they forced me to contact 800-466-8359 directly to overcome the problem. As a customer, I am really nervous for both representatives. No one mentioned why this situation happened and did not say any single word, “sorry”. Since I have family, that is the reason why we make a reservation in studio. Due to the unreliable modification from your property, my upcoming schedule as well as family plan might be screwed up.

Let me know how to overcome the problem as soon as possible. This event will be huge impact on me for the image of your property.


Michael Hathaway July 20, 2015 at 3:50 pm

I just had an unsatisfactory stay with Motel 6 and think I deserve a refund.

I stayed at the 1170 Malabar Rd, Palm Bay Fl. Motel 6 #1292 for 1 day on 7/19-7/20/2015. My Guest No. 52826.

At 11:30 pm 7/19 I could not get back into my room #405 because the door lock was not working – the batteries were discharged. The Master Key would not work. All of my property was in the room except my cell phone. I was moved to room 400. I could not access my property until 12:30pm on 7/20 – over 12 hours. My heart medication was in the locked room which made me ill in the morning, but not bad enough to call 911. My wallet was locked in the room so I was not able to buy breakfast or lunch. My car keys were in the locked room forcing me to cancel my Health Appointment. Lastly I had to cancel a planned lunch with family. This all adds up to a very bad stay at Motel 6 due to a lack of maintenance of the door lock batteries. Four hours of my day were also wasted, so I believe the Guest bill should be cancelled.

Please note this is not the fault of maintenance personnel because the locks do not have a “low battery” indicator and in my experience new batteries go bad.There is no maintenance schedule that would have prevented this. I was told the locks have done this before, So why has Motel 6 not replaced the locks with battery indicators? One horrific scenario would be if a mother leaves her infant in the room to go out to her car and is not able to get back into the room for hours? Because the AC has to be taken out of the wall or the window has to be broken out.

Thank-you for your professionalism to compensate your Gusts for hardships that are not their fault. Life is full of hardships and the biggest draw for going to Motel 6 is to escape them for awhile with a relaxing stay.

Sincerely, Mike Hathaway. Call anytime, (321) 507-****


Sara Pryor July 20, 2015 at 11:15 am

I called the reservation line to make a reservation for the night of the July 18th and checking out on the 19th. The operator made the reservation for the weekend of the 25th and 26th.We were going to San Antonio and our reservation was for the the Wurzbach Rd.
hotel. When we arrived after a 12 hour drive we were told that our reservation was for the following weekend. The person at the hotel was extremely rude to my husband when he tried to check in and they never offered to even help him find other accomodations. Apparently there was something going on in town that weekend, and there were no rooms to be had any where in the city including on Fort Sam Houston. We ended up having to sleep on our daughter in law’s floor.

Am extremely unhappy with this situation and the way we were treated.
Someone needs to make sure that the reservation operators are making sure that the dates of the reservation are correct.


E.R.F.E.G. July 20, 2015 at 10:36 am

Worse get to motel to stay at. The security guard and staff was selling or allowing drug dealers to sell all types of drugs on site. Most of the staff is on illegal drugs. Watch them using while working
Rooms was OK, look decent, however, was eating alive by heavily BEDBUGS in bed. Told staff who just ignored my wife and I. Was overcharge on room by 25.00 dollars over room. (Sunday rate only 39.99 vs. Paid out weekend rate if 54.57)
Wouldn’t never recommend this motel 6 to nobody… Owner


Linda Ward July 14, 2015 at 8:15 am

On July 7, 2015 I checked into a motel 6 in Kannapolis, North Carolina.
I was having my carpets cleaned and thought this was an inexpensive option for allowing the carpets to dry over night.

I stayed in room 101. The room was gross. It was supposed to be a no smoking room but reeked of smoke. After aproximately 1 hour I checked the bed corners for bed bugs.
There they were!!!! Alive and crawling.
I checked out and I will NEVER use motel 6 again!

Now I am contacting the HEALTH DEPARTMENT!


Janet Hasecuster July 16, 2015 at 12:44 pm

On July 9, 2015 my husband and I checked into a Motel 6 at the Nashville, TN airport. The staff was the most unfriendly I have ever experienced. The room was disgusting, reaking of cigarette smoke (it was a non-smoking room) and mold. The floors were damp and disgusting. We kept our shoes on. There was trash on the floors and the bathroom smelled of urine and had urine on the seat. Dead bugs in the shower. The health department will be called. The staff did not care how dirty the room was and offered zero assistance with our complaint. The pool is closed for the entire summer. The “activities” in the parking lot and hallways were very concerning. I guess if you want a hooker or some drugs, it’s the place to be. This was my first and LAST stay at a Motel 6. I will sleep in my car at a rest stop before I will ever give them another dime! Good luck trying to register a complaint. No one will return your calls, emails or facebook messages. Their customer service is laughable!


Ben Piskor July 13, 2015 at 4:57 pm

I just stayed at the Motel 6 at 2501 52nd Ave, Moline, IL 61265 from 6-10 to 6-12. When we arrived, we were put in a room with no running water that was currently under maintenance and had no pillows or towels. We were told they had no other rooms available, so we slept there Friday night.

On Saturday morning, Dwayne, the manager of the motel, moved us next door to another room with no shower, but found towels and pillows for the bed. Dwayne then disappeared for the remainder of the weekend, so I was unable to discuss getting a refund or reduced rate for the inconvenience. I emailed him on Saturday morning and still have not received a response.

I tried calling the motel again today before sending this email, and was able to speak with Dwayne. When I asked to have our rate reduced, I was told by Dwayne that he already “comped” us a room by moving us out of the 1st room and giving us the 2nd one at full price, even though he told us on Saturday that we never should have been in the 1st room at all. Again, neither room had a working shower and the bed frame of the 2nd room was broken at the foot of the bed, causing the bed to sag near to the floor. Dwayne never discussed this with me when moving rooms, but spoke with another of the people staying with me, never asking for the person who paid for the room which is me. He had already charged my credit card for the full amount as well.

I tried to argue that we should not have to pay full price for either room, since both were not in working order, but Dwayne hung up the phone mid conversation. I tried calling back immediately but was hung up on right after he answered the phone. I tried a 3rd time and no one answered at all.

This is completely unacceptable, since the 4 of us staying there were not able to shower for the entire weekend we stayed there in the middle of July. We were caught in a rain storm Saturday morning and it was 95 degrees on Sunday and we were unable to shower the entire time.

Please contact me about this ASAP with information on how I can obtain a full refund for this terrible experience. If there is any way to reprimand Dwayne as well, that would be greatly appreciated since his customer service is superbly lacking, to say the least.


Rachel July 12, 2015 at 9:49 pm

On July 11, my husband and I stayed at the Motel 6 in Espanola, NM. First of all, the man at the front desk was rude. It was supposed to be non-smoking and it smelled really bad. The carpets in the room and in the hallways were filthy! The sink in the room was clogged. I took a shower with the bathroom door open and the smoke detector came on. There were no batteries in the remote. It was disgusting. I kept my shoes on the whole time. The sheets looked clean, but I couldn’t help but think they probably had gross unseen things.


Khiari Toussaint July 11, 2015 at 10:44 am

A month ago at the motel 6 in Lafayette Louisiana off Evangeline thruway I left my teacup yorkie in the room and ten minutes later when I came back my dog was gone because a housekeeper let her out and she was stolen I spent 1,500 on my dog and I want to be compensated or I am going to sue the hotel and the employee personally the manager Roy Simon said he filed a complaint and I also had the police called and nobody has gotten into contact with me. I’m very angry and I will take this to the news because I’ve called and my family has called and gotten no answer.


Beatrice July 9, 2015 at 3:42 pm

Dear Guest Relations

I am writing in connection with my recent stay at the Motel 6 located at 69570 CA- 111, Rancho Mirage, CA, 92270. Unfortunately, due to: noisy conditions, a malfunctioning television; roach and fly infestation; leaking ceiling; along with terrible management, my kids and I spent fourteen miserable nights at your motel from June 26, 2015 thru July 8, 2015

When we arrived at the Motel 6 there was an unexpected party in the pool area. I understand that this is a motel and that you will have your rowdy guest from time to time. However, when we got to our room (which was located adjacent to the pool area), there was no end to the loud and disturbing noises coming from the pool area; we couldnt get any sleep whatsoever. After complaining, a Motel 6 representative was sent to address our complaint. The representative then informed us that they told the party goers to please keep it down. But as soon as the Motel 6 representative returned back to the office, the pool party contiuned way beyond the posted 9:30 p.m. pool closing. When we asked to be moved to another room, we were told that the motel was completely booked. Unfortunately, we were forced to wear ear plugs to bed. This was only the beginning of our dreaded stay at the Motel 6 in Rancho Mirage, CA

The next event I would like to address was the cable on the television repeatedly going out. We could not watch television for more than twenty minutes at a time before the cable went out. This frequent malfunctioning of the cable was very frustrating; especially with kids in a room no bigger than the master bedroom in our home. I understand that the cable can go out periodically. But for the money that we had to fork out each night to stay at Motel 6, makes the cable dilema unexceptable. Having frequent cable interuptions is trival compaired to having uninterrupted roach and fly infestation.

We’ve never seen roaches as big as the ones that reside here at Motel 6, Rancho Mirage, CA, except on Animal Planet. And these roaches resemble a small animal (please see photos below).

My kids were so frightened of the roaches that they refused to turn off the lights. Ever! One could only imagine how difficult it would be to fall asleep with all of the lights on in the room. Let alone worrying about a filthy roach crawling on your body. Just the thought of it makes me want to puke! The fly situation only added to our already missarable stay at the Motel 6 in Rancho Mirage, CA.

When we first opened the door to our room, approximately three to four flies flew outside from our room. I didn’t think much of it initially. But the next day, there were five more flies in our room! I didnt know if there was a hidden nest of flies or what? All I knew was that there was at least three flies in our room on a daily basis. Unexceptable! Simply unexceptable! I am still debating on which incident was worst: the noisy conditions at the motel; the cable not working probably; the roach and fly invasion; or the horrible living conditions that my family and I had to endure for the two weeks stay at the Motel 6 in Rancho Mirage, CA. Yes! Horrible living conditions!

The third day of our two weeks stay at Motel 6, Rancho Mirage, was very interesting to say the least. Well, I had to use the bathroom that particular night and when I got out of bed, I noticed the floor by the bed was wet. At first, I thought that one of my kids had spilled a cup of water. I wish that that were the case. I realized that the entire roon was soaked with water! Upon further investigation, I came to the conclusion that the problem was coming from a leak in the bathroom ceiling. I immediately contacted the front desk. Of course, they put us in another room, but it was an inconvenience to wake up my kids at 3:a.m. We had to pack up all of our belongings and move to another room. To make matters worst, when I asked the front desk person to compensate me for my troubles, all that I was offered was exactly twenty-four hours of free Internet. How pathetic. This incident was trivial compaired to the unprofessionalism and discriminatory actions of the staff and management of Motel 6, Rancho Mirage

When my family and I first checked in, I was treated rudely. “The person at the front desk must be having a bad day,” I thought to myself. So, I didn’t think much of it; until the following day, that is. I began to notce a pattern that the motel staff was exibiting; a pattern of unprofessionalism and discriminatory action against my family and I. I have a disability; I’m deaf, but I’m able to read lips perfectly. I informed the manager, Connie Solano, of my disability the morning after I checked in. I instructed her to tell the staff to look at me when speaking; a simple task one would think. But every tine I would try to communicate with the staff and/ or management, they would purposely not look at me in the face while speaking. Therefore, being deaf and unable to read lips, I was unable to communicate with them. I would have to bring my twelve year old daughter with me, if I needed to address someone. In addition, Connie Solano would always harass my kids when they would swim in the pool; claiming that my kids were too loud. They are kids for Christ sakes!

This is not what anyone expects after spending a $1000 at a Motel 6. I would like…no! On the contrary, I demand to be compensated for this tremendous inconvenience my family and I had to endured. I ask that you refund my money right away and offer me a free, more comfortable stay in one of your other more handicapped friendly Motel 6’s in the near future. If not, I am prepared to take my complaint to a higher authority

I look forward to hearing from you as soon as possible

Thank you,

Beatrice Damashek


Robert Valenson July 8, 2015 at 10:58 pm

To whom it may concern:
I and my wife recently stayed at your facility in Elizabethtown, KY 42701. I will be disputing your charge for our room. I feel that your choice of management should be reconsidered. If it is company policy to rent out rooms with doors ripped off the hinges and then refuse to refund so we couldn’t go on to another hotel due to the amount of time it took to wait for your representative just to be ignored is Ludacris. I have time stamped photos of that evening. And will upon request share them with you. I did not appreciate having to stay awake all evening while my wife was allowed to sleep. It is your responsibility to ensure that a modicum of security is provided by having secure doors. I am pretty sure you would never let your family endure such an action from anywhere they stay. Again I will do everything in my power to make sure that others know of this outlandish conduct of your company.

Thank you for your time
Robert Valenson


Kerry July 8, 2015 at 8:26 pm

We made reservations for two rooms at the Motel 6 in Waxahachie, TX, for the third night of our move from SW Utah to Houston. As soon as we entered the rooms we saw roaches crawling on the floors. They were also under rugs and between mattresses. While my wife started to gather our belongings, I went to the front desk and informed them that we had to leave, could not stay, as the rooms were infested with bugs. The front desk person didn’t say anything. I asked if there was another Motel 6 around and he provided directions. I asked if that hotel was without bugs and he nodded yes. We left the roach-infested hotel, turning in our room keys and went to the other Motel 6. 3 weeks later, after finally getting settled in our new home, I noticed on our bank statement that we were still being charged for the two roach infested rooms. The Motel 6 corporate office basically told me to pound salt. They offered to send a coupon for a one-night, one-room free stay but would not credit back the charge. They got our money for two rooms at their other location, but still charged us for two roach infested rooms for that same night. And we spent less than 5 minutes in those rooms, immediately seeing roaches all over the place. I didn’t accept their coupon offer as I will never again stay at a Motel 6. Be careful and read the reviews. Many of their hotels are dumps and bug infested. Absolutely the worst hotel I have stayed at in all of my 60 years. Stay away from Motel 6. You are taking a huge risk booking a room at their hotels


gregory fronczak July 8, 2015 at 5:03 pm

Never in my life have I had the worst experience in my life at a motel. My company put me there flipping the bill. The place was under construction which made it inconvenient, from parking, the fire alarm going off,the main lobby being closed for 2 plus weeks. They removed the soda and snack machine from the 1st floor. The dryer on the 4th floor was out for 5 days. Even after calling the front desk and they new nothing about it makes your communication suck.
After being there for 2 weeks I called and said my heating/ air conditioning unit Wasn’t working and never did. The night I arrived after a 7 hour drive from Baltimore, the box was hanging off the wall and was never secured. 2 weeks later after I called to say it wasn’t working the finally fixed it. A week and a half after that on Monday morning July 6th I was extending my stay for another week. I was told that I was banned from further staying there because I tampered with the wall mount of the air conditioner. I told the girl at the desk at 315 in the morning because I work at 4. I told her bs. That box had been hanging there the day I arrived. Your general manager called me at 730 Monday morning to tell me I was no longer welcome there. He said I was suppose to check that day at 12. I said I was planning on renewing for another week. I go to work at 4 am. Told him I would be back at 6 or 6:30 to remove my stuff. He was so unprofessional, I’m in the hospitality business. You should be ashamed having someone like that working for you. I bought 2 nights of Internet that I was neve able to use. The general managers name is Craig Dilley 1668 Worcester Rd Framingham MA 01702


Andrea July 8, 2015 at 4:27 pm

Motel 6 is comparable to a slumlord of an apartment complex. They ignore your complaints And do nothing to fix the situation. My 6 month old daughter and I we’re rented a room that had no working air conditioner with temperatures well in to the high 90’s and suffered all night long In the heat and was heat sick the whole next day. I have emailed Motel 6 four times in the last four days since this occured since I got nowhere with the people who run this motel 6 In Turlock Ca. Seriously they rented a room with no ac to me without telling me anything and refused to refund my money and wanted me to pay more if I wanted a room with an a.c. that worked. I am disgusted with motel 6. If I don’t hear back from A LIVE PERSON AT MOTEL 6 today I am going to the news people so other people don’t fall victim to their horrible hospitality.


Roger Rodenz July 8, 2015 at 2:09 pm

I stayed in one of your rooms last night and had to be moved due to the soiled blanket the large amount of dust the air conditioner leaking and being extremely loud this was at 3am the new room was filthy so waited to complain till the manager was extremely rude to my wife and made us leave is this hospitality considering my wife is 6 months pregnant and was just thrown out on the street


Jason Cromes July 7, 2015 at 1:31 pm

This letter is in regards to an incident that occurred at your establishment (Motel 6- 1401 Bloomfield Ave Baltimore, MD 21227) during the overnight hours of Friday, July 3rd, around 2 am. I was traveling to the Baltimore area for the holiday weekend from Silver Spring, MD and was thinking about booking a room at your motel as a walk in customer. When I entered your parking lot I decided to survey the premises before deciding to book a room there, which I do at most hotels/ motels before choosing to do business with them, however in the process of surveying your establishment, I had to use the bathroom, so I parked in your parking lot closest to the rooms facing the back and was immediately approached by an African American woman that was just walking back and forth past the rooms dressed in all black. She then approached me and asked me for a cigarette. I assumed she was a guest there, however I was wrong. Before I know it, she pulled out a gun and a white recent model car (*possibly a Nissan Altima, that was parked in your lot as well) drove towards me and 3 other African American males with guns began to exit the car and approach me. This resulted in me being robbed for approx. $50.
Immediately after the incident, I drove away to find a safe location and called 911 (2:22 am). The 911 dispatcher took a report of the incident and my contact information and dispatched officers to your location, but I was not there any longer, because the suspects were still at your location and I didn’t feel safe, nor did I want to get shot. After calling 911, I called to report the incident (2:42 am) to your front desk attendant and the woman who answered the phone was extremely rude and nasty and even got angry with me and told me, “You were supposed to report the incident to the front desk first and the police came but she told them she knew nothing about a robbery so they left.” To my understanding when a crime is being committed regardless of the location you always call 911 first, but she basically chastised me for calling 911 first and not the front desk. I even then began to ask her “don’t you think the police need to be alerted again.” I even offered to come back to the hotel with the police present which she declined before hanging up on me. Her approach to the incident not only provided horrible customer service, but also showed she didn’t care about the safety of the guest or even herself, since the robbery crew clearly has a set up running at your motel. Prior to her hanging up on me, I even asked her “was it possible to review security footage of the incident to help identify the suspects to help get them off the street and prevent other patrons from being robbed, but once again she declined.” I’ve stayed at many hotels over the years and have never experienced such a disheartening experience, not only from the unsafe premises, but also from the front desk attendant.
I was relieved the incident didn’t result in any bodily injury or death; however, I was highly disturbed the incident occurred and I would think one of the main concerns of a hotel, regardless of their quality level would be guest safety. This hotel was not safe at all, nor was the front desk attendant concerned the incident even occurred. Amongst other things during my experience on your premises I noticed were high levels of open air prostitution in your parking lot.
Would it be possible to have your security staff review security footage of the incident at this location of your hotel on the morning of July 3rd, between 2:00 am -2:15 am in the back end of your parking lot. If the footage is available you will see me getting robbed at gunpoint and the woman who robbed me along with the white car full of the additional perpetrators. I was driving a 1996 dark green Toyota Corolla and was parked across from an 18 wheeler tractor trailer parked on the side-backend of your parking lot. Any assistance you can provide in this matter would be greatly appreciated and may even help lead to the arrest of the offenders and would help ensure the safety of your future guest. Hotel staff should also be trained on protocol for traumatic incidents of this nature to ensure guest safety. I have frequented other Motel 6 locations in the past and never had such a horrible experience and really don’t feel safe staying at any Motel 6’s in the future after this incident. Based on this incident and location, I don’t feel this hotel is safe for anyone to stay at.


Leona Neal July 7, 2015 at 11:49 am

I have used Motel 6 for years and I have always been very happy. However February of 2015, I stayed in Pocatello and has the worst experience ever.
And now to top it off I was promised two free night vouchers for the two rooms I had there. And NO ONE has been in touch with me and have still not vouchers.
Not happy at all….and will not stay again. Or recommend it to anyone.


Henry July 6, 2015 at 10:10 pm

Went to Niagara falls CAN. Thought I was directed to the correct hotel . When booking through third party you never know. With out thinking I put my bank card on the counter. I spoke to the guy at the desk of hotel 6 we talked and I realized that I was in the wrong hotel. I ask for my bank card back and left.Found the correct hotel didn’t think about it anymore till the next day. Come to find out the guy charged me 185.00 . Hotel 6 in Canada is not to be trusted. When I confronted them about it I was told that a room was booked by third party. I checked with them they could find no such reservations. When the third party contacted them they were told I cancelled the reservation but had booked a second one through another third party site. When I contacted them I was told they had no reacords of it.


Kathleen Misenheimer July 6, 2015 at 6:19 pm

Check in to Motel 6 #0380 (room 204) in Tucumcari, NM on 6/17/15 for one night stay with two children. Initial appearances looked ok so after very long drive I fell asleep only to be woke up by kids telling me about bugs. It was an infestation on the ceiling, walls, vanity, beds and bathroom. They were everywhere. I went to the office and told person on duty what was wrong and she said she was sorry but it was because of the weather and there was nothing she could do. I told her we were leaving and wanted a refund of my $44.04 cash payment. She was not able to do that either. She also mentioned that the person two rooms down had also just left for the same reason. We spent the rest of out three week stays in another motel with NO bugs. Will be very hesitant about staying at Motel 6 again…


james senesac July 6, 2015 at 5:24 pm

i have been at one other motel 6 in the area very clean rooms and pool but at night some one was cooking crack and selling it to the construction works who then where fight in the parking lot on who smoked the last rock….but we stayed….so i thought after all the commercials on the radio.. things have changed so i looked this one up…the pics where real nice. so i booked for me and my son to have a cheap lil vacation cause i don’t make much….the room was really nasty holes in the sheets and the walls look like a blind person painted them…the tub had a blk ring around it….me and my cause of a lack of money and my check not hitting the bank till Friday was going to just bear with it and make the best of it till BAM….someone ods 4 doors down…so we had to leave and drive straight back home in augusta, GA …and i was told i could only get one day refunded..and i was on in there for 4 hrs…i will be seeing a lawyer to see my rights or you can just give me the hole 96 dollars back and i will let it go..not only did i waste my money …but ruined my only vacation with my only son who is growing up fast…this will be posted to Facebook with your number and address…if i do not get a reply…all so why do employees get to bring there babies to work and run around and there thug looking boyfriends hang out in the lobby…


Ms. B July 5, 2015 at 10:16 am

During my travels this summer I have stayed at motel 6 mainly because kids are free, they allow pets, I usually get a quiet clean area with very sweet house keepers and the fridge is a life saver. I’ve been to Dallas before, we went to great Wolfe for a girl scout vacation so I can’t say ” people here are just rude” I have to say this was the absolute worse place I have ever stayed. First off I asked for a location near where I was so that I wouldn’t have to travel far during my stay. I was lost and saw another along this 28 minute drive. The first one was full but the desk clerk there called another location and they had room she also said something that I have heard before, “let the clerk know you made a reservation online see if they will honor it or help u with the cancelation and set up another that way you can get the same rate.” That did not happen once I got there nor did he help me with the cancelation just told me to go online. I get upstairs shower try to relax and there are little black ants on the floor. I record it and took the video downstairs for the clerk to see. There were other customers so I politely said I will let you go ahead with your guest and I’ll wait. When I told him he said what do you want to do? I would like another room I said. He said is the room clean? Well besides your ants I’d say yes, he said no i mean did you use anything, are the towels clean? I said well we took showers. He stood there then said what if we sprayed the ants?. Really spray the ants, so are you expecting us to lay in bug sprayed sheets then have bug spray on the floor for my pup to get in? No I don’t think so we need another room thank you. We were moved from 228 to 324. 324 had the box frame for the TV on the floor ( not to mention it wasn’t working), it was missing the fridge and the a/c only went to fan not cool. I went back down and told him my complaints. He said I can fix the TV, you just need another remote. OK that’s great. Are you going to bring me a fridge and take this box frame out I asked. He said the frame is OK. I said it is not OK what if my pup gets hurt are you going to take care of the problem and although my kids are old enough not to mess with things accidents happen. At almost midnight he suggested I get a refund. Lol really where is your manager he said they wouldn’t be there til morning. (Oh how convenient) well I’m awake dealing with you so wake them so they can deal with me. You put me in a non functioning room I again listed my complaints then said no you will treat me like the guest that I am and give me the accommodations that come with. He stood there for a moment and said I will be up with another key you can go. I said excuse me, he repeated himself, I said that is rude. He said m not rude. I said oh yes you are. I have been patient, there is no reason for you to be told like a child you can go. I’m the one being wronged you have no customers so I want to see to it that your now is right now and not now that’s 20 minutes later like earlier so yes I’m right you are rude. He said I’m sorry, then came up stairs moved us to 308. Huh, still missing a fridge, shotty showing TV but luckily for me I live in a very tech savvy world so everything is recorded and ready to upload. This was the worst possible service ever. This person needs training or to be fired. I would never recommend motel 6 to anyone as a whole ever again. I believed its called guilt by association, or one bad apple ruins the whole bunch. It was just the worst and he was right about one thing, a refund. Teach your staff the golden rule of hospitality and life, treat others how you would want to be treated. I didn’t request anything than what I was suppose to have.


Chris Burdick July 4, 2015 at 4:41 pm

I checked into the location near the airport in Kansas City to spend the 4th with my son. The main reason I wanted to stay was because they had a pool. As we were walking to our room we noticed the pool was closed. I called the front desk asap and asked for a refund because we did not know about the closing. I was told to come down no problem. When I went to get the refund I was Informed it would not happen. After arguing with the clerk for almost 30 minutes I was told I would get my refund and she didn’t want to hear anything else. She’s proceeded to tell me if I didn’t stop telling her about why I was upset she would either make me wait or not do it at all. I do not appreciate the bad customer or the disrespect that I was treated with and it will be a slim to none chance before I visit this location again


Patricia Moran July 3, 2015 at 12:48 pm

OUTSTANDING! My stay at the Motel 6 in Hemet, CA can be described in 1 word…. OUTSTANDING! The rooms – CLEAN. The office staff (Cindy and others) – FRIENDLY and HELPFUL. The cleaning staff (Jana and others) – PERFECTIONISTS. The ground keepers – GREAT AT THEIR JOBS. I would recommend this motel to any and everyone! Thank you Motel 6 for the Hemet, CA location!


Steve Carson July 3, 2015 at 12:44 am

Did you know that Motel 6 keeps a Richard Nixon-like “secret” Do Not Rent list?
As a professional fisherman, I stay at Motel 6’s at least once a month, usually in California, but sometimes other states.
I am 61 years old, NEVER party, NEVER have guests; I go to bed early, and get up early to go fishing.
I received a confirmed reservation at the Vallejo, CA, Fairgrounds East, location #1050 for June 30 and July 1, and stay at this location about 3 or 4 times a year, last time in mid April.
Arriving at the location around 11 PM on June 30, the desk clerk gave me the evil eye, and I was shocked and dismayed to learn that I am on the “Do Not Rent” list, because I “Caused a Disturbance” during my April stay.
No doubt somebody caused a disturbance during my stay, but it wasn’t me!
Mistakes can be made, but they let you make a reservation, get hundreds of miles from home on a holiday weekend with all hotels full, then late at night tell you to get lost.
Sleeping in your car is no fun.


Alan palmer July 2, 2015 at 8:34 am

were about to stay at Motel 6 in Lafayette LA until we checked the room. This place is a terrible representation of this chain, room was filthy, bed lumpy, (was not about to check under the covers) air conditioner was bare with no covers at all. Many people loitering outside which gave us a terrible feeling for our security at this location and so requested our money back. I don’t no why this chain does’nt run inspections on their premises as this has certainly left us with a very bad impression.


Jv July 1, 2015 at 4:05 pm

Have been calling the office and motel in Thornton co did not even stay and was still charge want to be refunded I ask for an accessible room to be able to have access to a bathroom since I get around on my wheelchair .then I get to the room they referred me to find about it is not wheelchair accessible went back to return the key and let the clerk know that I could not use the room so I would not be needing it . To find out in a few days later that I was still charged . we have been calling for 3 days already no answers and management are always out of the office or in meetings for the next few days. got corporate office number only a recording to put you on hold all day ! all i want is to speak to someone to get my money refunded !


Tawanika Penn June 30, 2015 at 5:14 pm

this week should’ve been the best weekend. instead it was the WORSE. my children do AAU track and was there for the National Qualyfier to go the Jr Olympics. he’s 11 she’s 9. the room APPEARED to be clean upon initial inspection. They have a equipment gym room they must be upened with a guest key. someone rigged the door with a screwbso it was accessible at all times. we let our kids play outside not knowing this room was open. moments later people are screaming my child had abrasions and blood coming from her face to her sides and back! the owner manager didn’t think it was a issue I called the police and paramedics. I had to pay out of pocket because they didn’t accept out insurance. to make matters worse i go to the store to get clean wrapping to find they switched beds. the person watching them said it was TWO ROACHES in the bed. the next morning they were suppose to do a wake up call at 6 we had to be At thec track by 715 the phone did not work and sincevwevwas running late I forgot to take my do not disturb sign off the front of the door housekeeping didn’t vlea5n the room. I sent to the manager and told him I needed a phone he argued with me and I never got one he finally sent a housekeeping but I had already asked a friendly housekeeper to do my room. the list can go on on I have videos and pictures. a affordable price isn’t worth your child’s life or basic sanitary conditions. I was told it takes 30 days for them to do a investigation ….really???? avid MOTEL 6 2674 PRUDEN DRIVE SUFFOLK. VA. IT SITS RIGHT OFF THE HIGHWAY


Patsy Merryman June 30, 2015 at 11:01 am

Why do you hire people who can not speak English or understand when you speak to them. I think INS needs to get involved with the people who work for Motel 6. I have stayed at your motel off and on for a couple of years and have seen and experienced alot of activity. I take kimo treatments in albq.n.m. and drive over 200 miles to take them. It is cheap for me to stay over nite cause I get sick from my treatments that I got to rest. The only thing I have ever got from you is I am sorry but we are not responsible for my car getting destroyed and my dog riding from a fire started in a vehicle that burned 4 rooms and damaged a few others mine included. My car was damaged and got fined for parts falling off on the inter state 40 . They wouldn’t let me move my car until the fire was put out. The heat melted the rubber and windshield wipers and cracked the plastic bumpers which fell apart on my way home. My dog a Pomeranian got sick from the smoke and traumatized from the windows blowing out in my room I buried my companion 2months after this incident. My life has been sadden beyond words and I haven’t found another dog to replace her she comforted me and made living with cancer easier. I had to miss many treatments cause my car was not road worthy to drive and cost me to much money to repair. But your response was my insurance had to fix it liability doesn’t cover the damages from fire. So I had to pay fines for littering and driving an unsafe car on the highways it ended up in a wreaking yard for savaged parts. Then I had to pay vet bills for my companion then I buried her.that was one of the saddest days of my life it was like loosing a family member. When that fire happen at your motel on I 25 south in albq.n.m. the manager was at another motel she was managing on university ave. In albq.n.m. The police and fire department notified her to come to the motel but she never showed up. When the fire broke out the phone service was out of service if a driver on the inter state hadn’t called 911 the situation may have been worse thanks to God a good samarertain called for help. It may have saved lives. Your phones wouldn’t even call the front desk. This happen after midnite and at 630am the manager told the lady at the desk to let the people who’s rooms were destroyed to have a room till noon that day to get rest and clean up but had to check out at noon. Now this same manager that would not come to see what was going on with the motel. That motel she wouldn’t leave was in the news on TV for people cooking Meth in their rooms which is against the law and dangerous. The vapor from that drug causes health issues for years to come and painting over them does not cover the danger of it. But it sure did save your company money to cover up just like blaming me for my car damages and my clothes and luggage I had to despise of and my companion dieing from a fire that was not my fault but I had to pay for damages and the room I rented that evening. Since this is a corporate company I think you should hire people that speaks English and is not from here to manage your motels. That way your chain of motels could improve on how they are managed and the rooms would be cleaned properly I clean my room when I stay now cause I don’t like nasty bathrooms with hair around tolits and bathtubs and the linen is clean not stained and smell of someone else sweat and hair on sheets. Housekeepers are not cleaning the rooms to standards and can’t speak English nor understand when spoken too. The quality of your standards have went down with employees that work here. Thank you for leaving the lights on..But your standards of clean rooms and friendly staff and the saftey at staying at Motel 6 has went down hill with every new motel you build. I still have cancer and it isn’t curiable but I still have to keep going to doctors and still stay at your motel except I don’t expect your standards to be as you put them out to be. Thank you for loosing my companion and my car destroyed and me having to replace my luggage and clothing on yes and for allowing me to clean up after the fire at your motel. At least you got the persons car insurance to help with your damages And your insurance on the property to bad I got stuck with expenses on myself.


Mishuvon June 28, 2015 at 12:20 am

Never again will I stay at a Motel 6…. We had a family event in Idaho and for 3 familys the price was fair to stay at Motel 6 or at least we thought. We booked our rooms on a travel site 2 months prior to the trip, We go to check in and they charged us the correct price we reserved on online for 1 room but the 2 other rooms we got changed over $110.00 for the 2 other rooms. That was the first problem we then go to our rooms and none of them were cleaned. I was very nice about the problems until I reviewed my conformation and then I asked to speak with a Manager who was so unprofessional, I wanted a refund on the over charges on the 2 rooms the manager told me there was nothing he could do until he contated the booking company and then I would need to resolve the problem with them on the over charges. That is when I had enough I demanded a FULL refund and I would take our business elsewhere that is when the manager was like oh I can do the refund right now but it needs to be put back on your card, which didnt make any sense because we paid in cash on 1 of the rooms that was over charged. We were there for 3 days 2 nights and we keep getting people knocking on our door because there keys didnt work and they were told our room was just given to them from the office. The owners were unprofessional in the hospitality industry. The rooms were not clean the service sucked and they over charge. Never again worst experience I have ever had with any hotel company. Idaho location near Lava.


Kristen nicklas June 27, 2015 at 9:47 pm

I wish there was an option to upload pictures so you could see the rash my two daughters got after laying on the bedspreads at your motel 6 in Savannah off I-95. After an over 10 hour drive we were quite happy to reach our stopping point for the evening. We checked in and left 20 minutes later for dinner. Within minutes of leaving the room a rash started to appear anywhere on their bodies that was not covered by clothing (face, neck, arms, legs) and by the time we arrived at the restaurant for dinner they we’re itching everywhere. I noticed the room smelled heavily of fragrance when we first walked in and thought the sheets felt a bit damp but convinced myself they were just cold from the air conditioning. To say I am disgusted is an understatement. We obviously returned from dinner and checked out but it took us over two hours to find another hotel to take us in at quadruple the price. We travel quite often and this was hands down the worst experience we have ever had anywhere.


Brandon Sandoval June 27, 2015 at 1:09 am

The front desk attend was just awful. We asked for a refund and stood at another motel accross the street. She was on the phone cussing in front of my 1 and 4 year old children. “Are you f***ing serious? What a B**ch, babe your aunt is on my sh** list.” In front of my children. One of the most unprofessional encounters I have ever experienced. The rooms were not taken care of but the front desk attended topped it off. We Will never stay at this motel 6 again.


John June 24, 2015 at 11:49 pm

To Whom It May Concern:

I talk to a front desk attended but she was really rude to me. I asked why a truck could take up 6 parking spaces and to no regard to fellow motel 6 customers and all I got was sorry. That is so childish and unprofessional for any company. It was the night shift employee that told me this. If she was staying here she would get upset too. I had to park in a place that I did not like but it was not fair for that person to take up that many parking places. I hate being condescended and talk to like a child. The worker for motel 6 has a childish Profesional attitude and if she is not reprimanded I will never stay at another motel 6 and never will my fellow employees or friends.


Barb June 23, 2015 at 7:01 pm

Looks like I should have read the comments before we rented a room at Motel 6. Leaky toilet, toilet seat loose, faucet running constantly, holes in bedspread, and TV did not play correctly, loose wires. Was hoping for a credit of some sort to Celebrate our 50th Anniversary. Oh My !


T Kesler June 20, 2015 at 6:08 pm

very recently stayed in a Motel 6 in Pensacola, Fla. After a long night driving arrived early the next morning. Requested a non-smoking room, but upon entering, the room reeked of stale smoke. The bedding appeared to be from the 60’s, and would not have minded, but the bed spread was full of “burn” holes. Yeah, in a non-smoking room. The pillows smelled of the same stale smoke. The toilet leaked. The shower door did not close properly and there was no shampoo. We actually slept in our cloths and then placed them in plastic bags until they could be properly cleaned. We expressed all the concerns to the clerk on duty, and only an apology was given and they said they would “look in to it”. We will NEVER use Motel 6 again. For the amount of money you pay for one night, it’s not worth being uncomfortable.


Dwight Tinney June 15, 2015 at 10:00 pm

We spent Saturday night in Motel 6 #4994 we were quoted a price on the phone but
when we checked in it was higher than we were quoted, also we had to ask for towels
everywhere we have ever stayed there would be complimentary shampoo none was available


Katherine Barrett June 15, 2015 at 1:31 pm

My husband and I have experienced 3 occasions now that there is not any hot water. The whirlpool, which is why we wanted to stay here was not in working order for 1 1/2 weeks. The maid will not give us clean towels once a week, I just end up washing them myself. And now today, I noticed I am being overcharged. They raised the rates 4 weeks ago I understand but there are many questions I have about our bill and the Manager states, he doesn’t have time to talk to me about it. Now they are saying there will not be hot water here for 2 days. This is at the Studio 6 in Murray, Utah where, when I stayed before I never had any issues. I just want my money back so we can go somewhere else.


Katherine Barrett June 15, 2015 at 7:32 pm

I’m realizing my comments are harsh and I understand corporate america is hard on it’s manager and I guess I forget sometimes, this is the world we live in. It does not mean I have to go along with it or like it. I’d like to say sorry to the Manager of the Studio 6 in Murray, I am always glad to hear positive things. So here is me being positive, When we first got here Mr. Bill (Manager) very quaint and quite nice. Until all the stuff happened with their water heater. Then I think the pressure got to him. He cannot control what corporate does. So there you go folks what the hell are we going to do about this corporate America that seems would love to separate us from one another.




Chantil. Davis June 14, 2015 at 10:19 am

Well it looks like my experience will be added to a long list of similar experiences. I recently booked a room at the Motel 6 in Lake Park Georgia where I live. I stopped in. There was a young boy about 15 behind the desk. I told him I wanted to rent a room on Saturday and that I would be having family coming by to celebrate my sons birthday. I was told that would not be a proplem. On the day of check in I reserved a room for 2 adults and 2 children. I stated again that I would have family coming by. Not a problem. As my family arrived they went to the room to leave there gifts. I get a call from the front desk because the maintenance guy said I had too many people in my room. I told the woman they were just visiting and would not be staying. We made our way down to the pool to wait for my daughter to get there. So basically there was me, my son, his frfriend, my daughter, her boboyfriend, and 3 small children in the pool. One other family was at the pool. Well the maintenance man calls me out of the pool and tells me my family can’t use the pool. I told him I was never informed of this. He said I should have asked. I told him I wanted a refund. I said this is a crappy way to run a business business. He stsrts talking about my guests can’t swim because he would have to add more chemicals to the pool. I said that’s ridiculous if the Motel was full more people would be swimming and would have to add more anyway. In the office area he starts yelling at me about how I disrespected him. I get my refund and tell them I still need a key to get my stuff. This maintenance man goes with me back to the room. He is still yelling at me about how I disrespected him. Now at this point I need to say that I am a 53 year old white woman who suffers from arthritis and fibromyalgia. The maintenance man was probably in his late thirties and black. When my daughter’s boyfriend saw how he was treating me he came up the landing. He asked him repeatedly to just leave so we could get our stuff. The employee kept saying or what. Well the employee bumped his chest twice and my guest decided to restrain him. At this point 3 female employees come up, one claiming to be his wife. She jumps in and starts scratching and pulling hair. Now my other male guest comes up and tries to separate everyone and to calm everyone. The female employees are screaming and threatening me and my daughter. It’s not till we enter the room and shut the door that they leave and call the police. When the police arrive we are treated like the criminals. Now, here’s the best part, my guest has a torn shiry and deep scratches on his back and face. The other guy not a single mark. My guest gets arrested. I was told to never step foot on the property or I would be arrested. I’m sure there are some good motel 6 out there but this one is not it. We will be conslting with an attorney.


David Forster June 13, 2015 at 4:28 pm

I’m staying at the Chino, Ca location…

First they gave away the room I reserved and stuck me in a room the size of a closet with a bed clearly made for children. I requested a 12 noon check out (they were moving me to the room I actually reserved) but instead sent housekeeping to bang on my door for 20 minutes at 10 am. When they switched me rooms, they put me in a slightly larger closet sized room with the same size bed. When I went back to the office to ask for another room, the attendant laughed at me another tried to argue that this is a queen sized bed. To top it off, my reservation was covered by Guest vouchers. You know, the vouchers they give you to make up for them ruining your vacation the last time you stayed with them. So needless to say, they took an opportunity to make this up to me, and instead screwed me again. NEVER AGAIN MOTEL 6.


Anonymous employee June 9, 2015 at 11:21 pm

I am currently employed at the Duluth, MN location. Never in my life have I experienced employment like this. I have complained to my AREA MANAGER (Note: This is my GM’s Boss) about sexual harassment in the workplace from an MOD, I have complained to my GM about numerous issues with the same MOD and being as they are friends it has gone no where. Upon complaining to my Area Manager she was more concerned with me trying to say something negative about the GM than she was concerned about females being harassed at work. We have an outlandish amount of complaints about our property from guests mostly stemming from poor housekeeping staff and yet any attempt to get something done about it falls short. I love working in the hotel business, but I truly am ashamed to work for this company. It’s a sad deal when you let your superiors know there is a problem and you go unheard. I can honestly say I will never work for this company again, they pay great but it’s not worth the mental anguish and embarrassment that you deal with on a daily basis. Instead I get lashed out at for simple mistakes when trying to make a guest, who is paying their hard earned money to stay here, the kind of stay that I would expect at ANY hotel I walked into. Motel 6 I truly hope that you decide to do something about this. I hate to imagine all of the wonderful employees you have lost, not only at this property but at all others included, just because you won’t take the time to listen when there is a problem, or even TRY to fix it. I can’t wait until I can quit this job. I wish I could tomorrow but I can’t as no one wants to pay the wage I’m making in this dirt-bag hotel. Employees should be taken care of, listened to and reprimanded for blatantly not doing their jobs. I wonder how long it will take for them to figure out who I am and see how I’m treated after.


David June 8, 2015 at 3:17 pm

Motel 6 Complaint This stay was at 2360 Delk RD SE, Marietta,Ga. June 4-7th. It was probably one of the worst stays in my life (I am 70) and I have stayed at many motel 6’s over the last 50 years. It started at check-in… it took us 25 minutes and we had a reservation. There was only 1 person at the front desk and there was a line of people waiting to check-in (none of which had reservations). Our room when we finally got it was on the 5th floor and THE ELEVATOR WAS BROKEN (the whole 4 days we were there). When we asked for a room on the first floor they said there was nothing available any lower than the 5th. (we checked in on Thursday night). We exhibited at the knife show and had to haul all our product up & down the steps every day because… the first night we were there a motel clients car was broken into. The room was filthy- dirt was caked in the corners of the tile floor, not sure anyone ever dusted under the beds, bath tub dirty, etc. plus it looked like it had been thru a gang war and they just came in and painted over the damage. The toilet tissue holder was broken and 2 rolls of paper were sitting on the floor under it (really sanitary). When they came in to clean the room THEY DIDN’T all they did was make the beds- there were empty water bottles sitting on the dresser which they never touched, plus the trash cans were never emptied our entire stay. The noise at night was incredible! We called several times about a car horn that honked most of the night Friday, it continued all night long, pair that with the noise from the room next to us and sleep was impossible. We complained at the front desk several times and filled out the form rating the hotel -which was obviously BAD. When we returned that evening our room keys no longer worked we were forced to go the front desk and spend another 20 minutes waiting to get them to work again. They gave us an excuse about the cell phone deactivating them. My phone & key card were in different pockets, the key card inside my wallet. I do not believe it had anything to do with my cell phone just the bad review we gave them on the card earlier that day. It was really nice that they provided coffee in the lobby but no condiments, when I asked for sugar & cream they said just wait a minute and someone would get those for you-15 minutes later I left the cold black cup of coffee on the counter because we had to go. We tried to find another hotel/motel but they were all full because of the knife show. If we could have we would have left after the first night. This motel was NOT WHAT we expected it was a HORRIBLE experience. When we should have been at our best we were at our worst because of the SLEEP DEPRIVATION. My shoulder pain was aggravated from the toting & hauling and the 3 nights spent on the “Rack” mattress , my health or my ability to interact positively with my customers or fellow exhibitors was badly damaged.

I would like those 4 days back with sleep… We all know that can’t happen so I would like my $196.05 REFUNDED for the sheer agony we were forced to endure. I only wish I had some way to prove how detrimental this was to us as a emerging company with both our performance and ability to conduct business being badly impaired. I would ask for $1000.00 in damages which would cover our expenses, NOT THE BUSINESS INCOME WE MAY HAVE LOST WHICH MAY BEEN IN THE 10’s OF THOUSANDS. I am contacting you FIRST to try and remedy this problem with a REFUND of $ 196.05. I would also like you to take some kind of penalizing action against this motel. I will be waiting for my refund within the next 10 days please send the check to


Pam robinson June 6, 2015 at 5:07 pm

Staying at airport 6 on rockville rd. Used to stay here as a Sleep about going downhill! No breakfast! Sink wouldn’t drain! Elevator broke! Ice machine out of order! Candy wrapper on room floor when arriving! Broken down desk chair! They should just close the door til back in shape to welcome guests! I realize price is right but come on! Won’t be back!


Micheline June 11, 2015 at 10:14 am

I agree that they should close the doors. Not just for repairs, but forever; at all locations.


Amy June 3, 2015 at 10:16 am

my family and I have been in an out of Motel 6 for about 3to 4year now an this Motel 6 in Conway Arkansas is by far the hiddest of the all when we first check in there that night my daughter was bitten by a tick we removed it from her as we stayed a lil longer the dope introduce himself to me an an asked if I wanna to buy any told no thanks I dont smoke he say wat about the other girl him talking about my daughter I was I like no she pregnant he was okbjust let me know I always stay in the back then a few days later the lady next to me had been asking for a handicap room they keep telling her Mrs Bull that they didn’t have any ok well the next day Mrs Bull fell in the bathroom there in motel 6 bathroom cus her nurse came an knocking on my door asking me to help pick this lady off the floor Mrs Bull has only one leg ok after that on a Thursday or Friday me an my girl went to Wal-Mart that rit down the hill of the motel my daughter went inbti used the restrooms because jer dad was a sleep in the room an she went in I was waiting an all sudden u see the Conway police surround the Wal-Mart so I got my phone an I went in to Wal-Mart I see people chasing the Drug Dealer for Motel 6 sooooooooooo I was looking for my daughter I couldnt find her well I called her on the phone was asking were she was anbshe told me to go an get her licenses because that drug dealer had try to talk to my daughter an she told himbto leave her alone she had to boo boo an because he tried to talk to my daughter the cops had stopped her too all because he was stealing from there an when we got back to our room to tell my husband wat had happened he didn’t like it soo then we went to lunch with my husband an came backbto the room an on the wall was a roach an in the bathroom was a huge spider an I had asked the maid if she could clean the ice machine cus it had black mold in it too anbasci said before ive stayed in many motel 6 room from Tx La Ark this one by far is the worst ever sooooooooooo make if yall staying in Arkansas dont stay at the motel 6 u just dont know wat uou might find there with all the problems an drugs an prostitution I really can’t see why this property is still working


Kasey Alley May 31, 2015 at 11:22 pm

Dear owners of Motel 6

My name is Kasey Alley I just received a phone call from your hotel in Lafayette Indiana on frontage road the person that called me did not leave a name but told me that my daughter just came over and kick them in the nuts while my daughter has been dead for 12 years I don’t know who this person is I called the motel and the lady at the front desk told me she could not tell me who called my phone I am calling in a complaint because my daughter has been dead for 12 years as of May 26 and now I’m really really angry I don’t know how they got my phone number and I’m so angry right now that I’m boycotting Motel 6 everywhere thank you very much Kasey Alley


Stephen Wilson May 27, 2015 at 8:17 am

I stayed at the motel 6 in Laurel Md and I had a rrom which the AC was not working, the manager sent a tech to fix and he could not do anything, finnaly he shut the door and the ac started working. 2 hrs later it went back out and that day it was 90 degrees. No one was there to fix and i had to suffer. I was told i would be compensated but i was refused. Today I called the GM there and she wanted to give me about 75 percent off a room and i refused that. They should have given me a free room. I will go to the top. A frequent user of this brand for 5 years should never be treated like this.


James G May 27, 2015 at 12:12 am

my stay at motel 6 in Augusta Georgia was not good. People doing drugs all in the room as well as down stairs in the back of the motel. In eye view. The smell was so bad I call the front deck. And was told the problem would be taking of. When it was not taking care of. I ask for my money back and was told no. Because I check in after 2 pm. So i got sick from the smell too the point of the stay was not good and outtowm people should not stay here.


STEPHAN TODD May 26, 2015 at 6:32 pm

Am staying at Motel 6 in Ontario as a student, I was told by the so called joke of a Manager when I arrived that I would be staying in a room by myself, that’s not the case as I have to room with 3 or more cockroaches. The best part was waking up to find all my car tires slashed one fine morning and dealing with an incompetent staff makes for an enjoyable time all the way around especially the old guy who works mornings with an incredulous attitude and displays absolutely no professional attitude in the least. I would leave but unfortunately I am waiting on new car tires.


Robert Dumont May 25, 2015 at 3:16 pm

I stayed at your motel 6 0n friday may 22nd and 23rd left there on may 24th. The room was filty and I had to sit and wait for the room to be cleaned before I could go into the room.The room had dust bunnies all over the floor and cob webbs on the walls and ceilling, piles of dirt behind and along each side of the night stand up against the wall. then before I got to your motel 6 on Progress ave in nashua nh. I called on may 19th to get the rate per night the girl said it was $ 131.98 for 2 nights.So I called back 2 hours later and the girl said it was $139.50 for 2 nights because it was the weekend.the 2 girls were told what days I wanted and when I was going to be there .Then when I got there the rate went to $143.86 for 2 nights.All rates included tax.It is illegal to change rates after an agreement has been made!!!! Also the $143.86 was because of the holiday. I was out of there before the holiday.And before I forget the bathroom walls and filty.As far as the rates I should not had to have paid more than the original rate of $131.98.I will recommend than no one goes there for any reason!!!!!!! That place is piss poor


ronnie maberry May 23, 2015 at 8:29 am



shetara sims June 10, 2015 at 7:34 pm

My stay was at 2632 1st street Santa Ana California. My rights were violated and I was told I have to leave. I feel , in fact I know it was 90% racially motivated and either you can call me with some resolve or I can call an attorney.


Jason May 21, 2015 at 6:33 pm

Motel 6 in Casper wy, customer service is rude and completely unhelpful. Got to the the motel at 12 when I was told during reservation that I could check in only to be told check in wasn’t until 3 went back at 330 to be told the room wasn’t clean and to come back in an hour. Went back at 430 room still not clean the guy behind the counter told me it’ll be done when it gets done and could be as late as 8 if I wanted to push the issue. At this point I’ve been awake for 36 hours, I’d really like to lay down but all the other motels are full. This is absolutely the worst experience I’ve had and will never spend my money to stay at motel 6 again. Hope they all go under soon!


carlie May 21, 2015 at 5:36 pm

I’m writing this I went to Virginia Beach to visit family I checked into a motel 6 hadn’t even went up to the room within an hour I went to take a shower and I was told that the boiler was broke I asked Motel 6 if I stayed could they refund me $25 she said that the general manager told me I could check out and receive half of my money back so i felt forced to stay then all of their stairs were out of order and I was on the second floor with a puppy if a fire was to break out how would I get downstairs with my puppy they posted signs all the door stating that they did not know when the hot water will be working they were very unprofessional the general manager was very rude and for them to not refund my money in an hour of checking in is beyond my belief I called corporate corporate only for them to refund the money that has to do with the hotel manager I will not ever be staying at another motel 6 this is the motel 6 on Euclid Road in Virginia Beach Virginia


Joy Kiley May 20, 2015 at 10:22 am

I am a travel nurse who frequently stays at Motel 6 on N. Glenstone in Springfield, Mo since 2010. I have always been treated with respect and kindness from the front desk to the housekeepers.My room is always spotless and well supplied despite the managers inability to keep these employees in the materials they need.They all work as a team though I wonder why the head housekeeper doesnt seem very involved with her staff.Ive neve been uncomfortable here and hope the new manager coming in will eliminate the “working girls” I do see at times.A big hurrah to Vickie who stepped in as are doing great!!! Another hurrah! goes to Debbie in housekeeping..the place canr run without her! I will continue staying at this Motel 6..thanks everyone.


andrea d May 19, 2015 at 12:34 pm

i am writing this email because I was hung up on from a corporate customer service agent. I am writing regarding motel 6 westbank expresseway Harvey,la. I was criminally battered by a guest staying at the motel 6 room 215 on Saturday may 16th. this man Robert and his girlfriend Kristy are selling heroin and cocaine from this location as well as running an “in-call body massage” prostitution operation from their room. I was returning the guests’ luggage and retrieving the money owed for the items returned when the male guest Rob grabbed me by my arm and digging his nails into me (I am a female) and threw me out of their room refusing to pay me. I went to the front desk lady as I waited for the Jefferson parish police dept deuputy to come explaining to her the situation. I told her the aboved information and she was extremely sarcastic. She then went to room 215 to locate the guests (before the police arrived)while telling me to leave! after the police arrived and took my statement she told the police I was not to return to the property and that the guests staying in room 215 have been there for a month and she has never had any problems with them! Besides the completely rude and “thuggish” nature of this clerk the stair ways smell of urine, the parking lot is busy with “shady and thuggish” looking males and females. The lady is of Latin decent,approx.late 40’s in age and was working that night (Saturday may16th) at 9 p.m. It is my belief that this woman is getting paid by some of the guests to “turn her head” to the illegal activities that she is allowing to take place at your hotel. I cannot believe that the usually reputable Motel 6 would allow to have such events occur and to not do anything about it! In my opinion this establishment should be under surveillance by an upper management security employee to document the “going ons” there. I’ve traveled many miles personally as well as my enlistment thru the military and I have NEVER seen a Motel 6 look like a “crack hotel” !


carlos dominguez May 9, 2015 at 12:06 pm

I stay in el paso tx 1330 lomaland dr el paso on the 26 of april the sun day i was in room 216 the back side well to make this short the hotel burn my room was burn there was nothing left of my clothes watches and the most important my lap top with all my familys pic and work material and my table it went i call to see how were they goint to handle my claim for my lost item they said if i had recieves for my electronics and how old were there i said i dint care much about most of my stuff the most but how i was goint to get my familys pic my grandma that pass away afew yrs and my kids pic from they were babys well its been more then a week of so but they have not call me back to see whats the next step like they forgot me im not sure if i need to get a hold of a lawyer or how long do i need to weigth for they to call me back


Lamont May 9, 2015 at 11:41 am

Went to visit my kids and due to last minute plans, we ended up in the most horribly run and up kept business I’ve ever encountered…The motel 6. Rooms were $60.00 per night, so i thought ok that will save us some money. Mistake!! I was woken up to jack hammering, when i had asked for a room away from the construction. Then i asked why were the rates $60 a night with this HUGE inconvenience, she stated verbatim ” you ain’t gettin no discount that dont make no difference. Sides you aint got to be here!! You can go!! I kept my cool which is sometimes hard in the face of such stupidity and lack of customer service i had paid $130 dollars for 2 nights. I will be contacting corporate and the BBB as well as telling everyone i know not to stay in an extended stay or motel 6 or any other subsidiary of this horrible company..AND I AM LEAVING!!!


Christian Barney May 6, 2015 at 6:29 pm

5-3-2015 Wenesday ( Dated as 5-6-2015 Weds )

Attention :

i was charged a room to my credit card on July 2014. i already had an apartment, therefore; I was of no need for a room.

the female that did this is police messanger. If you want your business, if thee is any business to continue FIRE ALL THE WOMEN, they ARE ALL negroes-police AND they are taken ALL the way against the public, helping the police to GENOCIDE the civilizatio, in numbers already 1,000,000 plus civilizations In SILENCE.

Because of that WOMAN’s [ At Motel 6 Central ] action against me In SILENCE, I was in the red. Please credit my account with US BANK. It really dos not matter on the attention of the attrocities that are commited In SILENCE by the police using WOMEN like this one. ALL I can tell you with certainty – THAT YOU ALL MUST BE READY FOR THE INEVITABLE – Brutality in your face.

Oh !, BY-A-WAY The mananger at the MOTEl 6 of Vegas Verdes and Cerrillos in Santa Fe, NM has commited attrocities against clients in that place. I was brutally aasaulted at gun point by sheriffs in green uniform and thrown into a hole jail for eight months.

Christian Barney
* Hopewell St. Apt. 6
Santa Fe, NM 87505.


Gigi May 6, 2015 at 3:30 pm

DO NOT STAY AT THE ONE IN COCOA BEACH, FL!! Someone had a bicycle in their room and were escorted by police off the premises without their CASH being refunded right then. They have to come back in 2-3 days for the refund and you know it will be a check.
The guests called corporate and were told that if the district biotch manager wants you out..your OUT.


babe wagner May 30, 2015 at 1:39 pm

Something like that happen to my best friend and husband. They just packed up and left which I didn’t blame them. The office wanted them to pack up and move to another room and then get their room back next day. That didn’t make any sense to us. We were all there in February 2014 as we do every year for the past 40 years. They had a room booked and the last week they were told they had to get out of the room it was booked. I was told that they can’t save a room that we requested so how could that room be booked. Someone told our group that the office saves some of the rooms for the cruise ship. Why couldn’t whoever got my friend room. Also we were told that you can’t book anymore then 28 days at a time. My other friend just booked for Jan 15 to Mar 15th but had to book it twice. If you are all ready there why would you have to leave and come back. PS I also knew that man with the bicycle which was a older gentleman on the second floor.


Mai May 6, 2015 at 7:13 am

18900 47th ave s
seatac 98188

I cannot see how this place is still allowed to run. The staff is rude and quick to put you on the DNR list if you show even a hint of attitude. They couldn’t care less about their guests. Housekeeping leaves you with stained towels and sheets covered with unknown hair. The rooms reek of smoke and pet odor no matter where you go. There are even stray cats wandering the hallways at night.

The police are constantly here for one reason or another. There have been fights and arrests. The place is full of gangbangers, drug dealers and prostitution. I believe the staff know these activities are going on but do nothing to stop it. I know the security guard hangs out in his car all night (yeah that makes me feel safe). Rooms and cars get broken into. The locks fail.

I regret staying here; but I had hopes. The pictures are misleading. My stay was long enough to feel like I was not in a motel but in fact an apartment complex. It’s a shame really, the location is quite good. With a complete overhaul and a flushing of all the problem guests, I think this place would fare much better.

I travel ALOT for my job and sometimes I like the cheapest option. But DO NOT GO HERE!!! It isn’t worth the risk.


zakk May 6, 2015 at 4:50 am

If there is no rooms available it would b nice to know ahead of time before I get off freeway an waste my time how hard is it to put no vacancy


John byrd May 4, 2015 at 12:40 pm

I stayed at motel 6in Irving tx and it was horrible I was locked in my room restroom because the door handle was broken the toilet stopped up my clothes were ruined in their dryer and the idiot manager Anita Patel didn’t even offer an apology ahe acted like it was my fault then she has the nerve to e mail me and say measures are being taken to correct the issue well Anita kiss my Ass motel 6 get the hell outa tx


Lacey d May 4, 2015 at 12:21 pm

I booked here because there were no other motels open in area due to other events and grandson was in hospital. It was the worst stay ever, the rooms were disgusting had roaches, we asked for a handicap room but had none available due to remodeling. The staff was very rude when we chose to check out early because I’m not staying in filth like that. They said it would take 7-10 days to get the money back on our debit card and still nothing 10 days later. We have left several messages for the manager to contact us and still has not done so. That place was the worst place I have ever stayed and really needs to be shut down. It was in Bridgetown mo


Richard Haugen May 1, 2015 at 12:56 pm

Recently due to remodel work a stay outside the home was required. Motel 6 was chosen, 750 Raintree Drive, Carlsbad CA. Due to the fact that the lady who needed to stay at the motel was pregnant which the motel was made ware of coming back from a doctors appointment and while exiting the car got sick. She was embarrassed and went in the room while it was cleaned by the guest. When I went in the following day to pay for more days as the remodel project was running longer I was told that I could not due to guest issues. The only issue was the morning sickness which was cleaned up by the guest. Is this the type of image that motel 6 promotes? I am personally sick of managers and desk receptionist who treat people this way. Why would I or anyone ever choose Motel 6?????


cas thommen April 26, 2015 at 2:03 pm

we got extremely lost and were maximum frustrated and stressed in the tri-cities area of wa.state….after 2 hrs. of going in the circle from pasco-richland-Kennewick
trying to go through on down to oregon, we stopped at motel 6 in richland. the clerk was very busy helping a couple of guests and we lamented out loud that she wasn’t going 2 b able 2 help us either (we’d asked , 2 no avail, at 2 other spots for maps…we sell maps, but we’re out and directions that put on the wrong route…)…
suddenly, the manager who was just ready to get off shift popped out and asked if he could help! he tried 2 give us directions, but it was so complicated 2 us that he grabbed his stuff, hoped into his bright silver Chrysler 200 (pictured in front of the motel on the i page) and drove us 2 the place we needed 2 b to continue our trip!!!
we want 2 b sure that u acknowledge mr. M (Mendosa…?) he was God’s angel 4 us thurs. apr. 16, 2015. u r blessed 2 have an employee such as him! !-)


Nathan Ware April 25, 2015 at 10:28 pm

I recently stayed two day’s n two night’s in a motel 6 in Dillon MT and it was the worst experience i have ever had. They locked us out of our room,no hairdryer for my wife to dry her hair with even though they have it in their pamplet free for customers to use,no coffee pot n no coffee or breakfast in the lobby,no shampoos or losions. very rude n only interested in the money instead of satisfying the customer . Very disappointed n will never stay there again!!!!!!!


Nathan Ware April 25, 2015 at 11:32 pm

Never stay again n will never recomend.


Elia Jimenez April 22, 2015 at 7:26 pm

NEVER RESERVE A ROOM, EVER! We were treated with the worst service ever in my life! This is what we got for reserving in advance. We arrived about 9 pm to the worst room left available. We even called earlier to tell them that we would be arriving late. We RESERVED a non-smoking room, but none were left for us when we arrived. I asked David at the Motel 6 in Carpinteria, CA why he would give away the last non-smoking room that we had RESERVED to someone that had just walked in off the street. His reply was, “well, this family didn’t think it was safe to have their kids smell smoke all night.” The people that Motel 6 hires, honestly! This moron then proceeds to tell me that the Motel 6 policy is that they can’t hold rooms. I get that I can’t hold an upstairs room, but surely this can’t be policy that you have to give up your non-smoking room! He then hands me some room deodorizer and tell me that this should work. I told him to forget this whole thing, that I would rather just drive the 3 hours back home. But guess what?! I couldn’t do that because he already charged my credit card in advance!!!! This is what you get when you reserve a room in advance, a freaking headache and no way to back out. Finally, after arguing for 45 minutes the girl working with him chimes in, after butting in previously and backing up the Motel 6 policy of not holding rooms, and admits that she is in fact holding a room for someone and that we could just have that one. Really!? I get that Motel 6 isn’t hiring people with college degrees, but aren’t there certain characteristics they look for in future employees?! There are plenty of smart people who have lost jobs in this economy to choose from. These people are the face of Motel 6! I will call tomorrow since this is after hours, provided that I can even talk with someone, and request a refund. I will also suggest that the money come out of David’s paycheck. Stupidity requires consequences. I shouldn’t have to pay for someone else’s incompetence. Maybe he will learn something this way. But probably not.


R Yates April 21, 2015 at 3:20 pm

I stayed at the motel6 in Dale Indiana for 8 weeks while working in the area and enjoy my stay there very much. Al and Tara the new management do an excellent job and are very kind and hospitable . They worked with me for the best room rate possible . There staff were professional and house keeping was excellent . Bed lenins were always clean and fresh. Dale is a very nice town and the motel is located in a nice quit area. Dale has all you need and there are some bigger towns nearby. If I go back I would stay there again.


DD April 19, 2015 at 9:04 pm

They are based out of Carrollton, Tx. What a shame to have a Texas company be so awful.

I have been at the Motel 6 in Albuquerque for a week. My vehicle broke down, and we had to have the motor repaired.

I asked if they had refrigerators in the room when I called to get the room, but of course my room didn’t have one, I wasn’t offered one, and it would have been a mess to redo everything.

They do not have included, basic, wi-fi so I had to pay extra for it every night. For what I paid extra I could have stayed in a MUCH nicer Motel.

Every single morning they turned off my key and I had to go have it reset. I paid for a week, and they didn’t clean my room because that is part of the “deal”, but they sure didn’t mind shutting off my key. It wasn’t even at check out time, it was by 6 am every morning.

I have had to beg for towels from the day I checked in until today. Most days I have been ignored. Only one day the housekeeper did bring me 1 towel. The front desk clerk offered me a hand towel and wash cloth the night I checked in, and told me I had to wait until they were done doing laundry. I guess it took over 24 hours to get the laundry done. After several days of groveling for clean towels and wash cloths I just washed the ones I had in their over priced laundry mat.

The customer service is poor. Their staff for the most part were snide and uncaring. They are obviously accustomed to getting complaints and are very well trained at ignoring those complaints. Twice when I was in the office paying for my Wi-Fi daily, or getting my key reset the staff were discussing a customer complaint with each other with the carelessness I would expect from them. They never stopped when I walked in, and it was obvious customer satisfaction was not in their vocabulary.

NOTHING is included, so if you are stranded and need some comforts of home you will not find it here. No coffee in the room, no shampoo, no anything…. Oh, but we did have ants in the room, and lots of filth. My daughter was wearing white socks when we got there. She took off her shoes, and our BRAND new, supposedly clean room (laminate flooring), turned her socks black within an hour. Mold in the shower! GROSS.

I was very nice to everyone I dealt with because I knew that I was at their mercy until my auto repair had been completed. Our repair bill alone was over $3000.00, we did not have the money for a rental car, and we had already paid for our room, and the mechanic had dropped us off here, so we were stuck! But, motel 6 has lost a customer for life.

More than anything, I have to believe this is just how Motel 6 operates. I guess if you need a room for a few hours to get sleep it would be fine, but I would find somewhere else if you need to be stuck somewhere for an extended period of time. To be honest, the only way I would recommend using Motel 6 is if you have absolutely no other options. Even a one or two day stay would be more than I would want to spend in this Motel chain again. Funny they are in the hospitality business. This motel was the most inhospitable place I have been in a long time. If I could have just stayed in my room and been able to forget the horrible customer service it would have been bad enough. But, every single day I had to go to the front office and deal with my key, the wi-fi and towels. And every single day I got the same snotty, horrible service. Talk about adding salt to a wound.

After reading all of the horrible reviews online about motel 6 I cannot understand how they stay in business. I hope they go under. They don’t deserve to be in business.


Christian Harding April 18, 2015 at 1:04 pm

I will never work NOR stay at Motel 6 again. I worked for Motel 6 in Baytown, Texas off of I-10 and had a FAMILY Emergency with my kids and had too leave. Before I left I dropped the money in a safe, locked the register and called the MANAGER 6 times before I left. I HAD TOO LEAVE. Went to get my check a week later for 29 Hours and she told me she wasn’t going to give me my check. I have now went to the BBB and Labor Board to get my money. Sandra the Manager is a ***** and deserves to be punished.


Jack Langiano April 15, 2015 at 7:17 pm

I just read that Motel 6 has made a corporate decision to turn over guest folio information to local authorities to check for active warrants. This is a blatant misuse of guest information and privacy. A media blitz will be started exposing this practice within 5 days via social media and commercial outlets to expose this activity and to ensure that your use of guest information is told to everyone possible. All national, regional, and local copblock affiliates are on notice and prepared to fight this abuse. Any information you can provide to counter what may be misinformation is requested prior to the blitz as we want to be fair in reporting this information. Please respond at your earliest convenience.

Jack Langiano,
Central Illinois Cop Watch


tenora williams April 15, 2015 at 5:20 pm

I use to work at the lawton motel 6 property and the manager (Matt wade) HORRIBLE he stayed in the pool house and NEVER came to work unless to check his mail for his video games and to go to the bank and he use to steal all the time i tried to warn everybody but ended up taking it to corporate right after i decided to quit a week later he stole 10,000 and took off to oklahoma city FIGURES ! P.s- why pay $12 for a duplicate of my w2 when i didnt receive the first one even after an address change. horrible company !


Craig Bowers April 15, 2015 at 4:57 pm

Stayed at Motel 6 in Oak Creek Wisconsin. My worst experience in traveling for business in 40 years. Room maid stole $ 250 in electronics from my room and tried to steal my $1000 laptop. Had to call the cops twice. NEVER STAY AT A MOTEL 6. They will steal you blind and couldn’t care less. Wrote to customer care and got their form letter. Prostitutes in the rooms keep you up all night and you wake to drug deals in the parking lot in the morning. I can now say I have been to hell, or at least I could see it from here.


Kerry S. Carpenter April 14, 2015 at 2:16 pm

To whom it may concern,
I am writing with a bit of hesitation as I rarely complain about little things. All the little things during my stay added up to one big problem. I have grown up staying Motel 6 across the country. Please understand I am not trying to create a problem but as a corporation that carries the Motel 6 name, I feel like you should know the following points. I apologize that this is so long, but I also want to be specific.

1) ROOM ISSUES: I checked in early evening but did not go to room or put luggage in room. I am a long-haul truck driver and I had a trailer to drop off. I got back to Motel 6 around 1 a.m. and started having problems with room BUT THERE WAS NO PHONE IN MY ROOM . My cell service didn’t work there and I had no way to get ahold of front desk.
My room had no shampoo, no soap, and one towel. The TV didn’t work. No coffee maker, ice bucket, etc. Essentially the room had a bed with questionable sheets, no normal stuff, and no way to call to ask. After driving 18 hours and getting no one in front office to answer the door, I just gave up and tried to sleep.

2) MANAGER ISSUES: Following morning, bright and early I went to front desk and talked to your manager. I understand the Motel 6 is under new management. It does not excuse the service that manager provided. She told me, “well you slept in the bed so you stayed here”. When I told her of my complaints, she said there was nothing she could do for me. She also said I should have called to request shampoo and soap, at which time I reminded her I couldn’t call because there was no phone. I will say at this point, I was quite irritated. Her response to me was “you are being aggressive”. Now I ask you, as a business, when a customer asks why certain basic motel things are not provided and a manager says “too bad, you slept in the bed”, what was I supposed to think?
My girlfriend went in after I left the lobby a few minutes later and tried to talk to the manager about at least reducing the price and she got the same but ruder response from this manager. There was blood on the door handle, an incompetent manager (under new management does not mean deny customer service), and I am quite frustrated. I listened to my girlfriend tell the manager that she did not want to cause trouble with her job at all and she specifically asked the manager to try to work with her. The response was, “I don’t have to do that”. My girlfriend then asked if she could use the office phone since we had no phone. She called your corporate office number in front of manager and desk girl…..they knew she was calling and the manager sat back and laughed behind the counter. Her tone of voice was absolutely beyond rude. I was surprised at her complete lack of care about the customers. Obviously, she doesn’t value word of mouth about the motel or about what the customer needs (soap is pretty darn basic!).

Overall, outside of the reimbursement, I think you should know who is managing this location and really look at their customer service skills. If we’d have had a hidden camera, she’d have been fired on the spot.

I hope this helps with why I had to ask for assistance. I will continue to stay at Motel 6 across the country but never again at this one until it really is “under new management”.

Thank you for your time and consideration.
Kerry S. Carpenter


robin land April 13, 2015 at 4:09 pm

I’ll never stay again..we stayed in the one in vancouver washington on chkalov dr. No screen on window,tv didn’t work, found bugs in bathtub, the ice bucket was dirty like it was reused, the beds were horrible..never again will we stay in a motel 6


tracy welchphillips April 13, 2015 at 11:04 am

So very disappointed with out stay we were in Cocoa Beach Fl and decided to stay at the motel6 because we needed 3rooms at a great rate wr had 12 people with us on tgis trip one of which is handicap in a wheelchair and very allergic to dust and germs.. Myself for the most part is who had the biggest complaint they got us in a room quickly though it was discusting and dirty ledges, tv,vounters,floor,bathroom, all dirty and not washed down i have pictures to prove all of this as well, so i went to ask for clean sheets and bedding mainly becayse there was so much hair embedded in these sheets it was insane,(i have a hair issue very badly) once that happen i started to inspect every inch of this room find Oki ng hair and period blood on the sheets, i was furious at this point it was getting late and i was ready to put my kids to bed,
They stated there was no clean linens left right now it would be awhile, about a hour or so later they bring sheets and say we have no blankets but heres sheets to change your bed i said im not making my own bed i paid to sleep here, shes gonna say well beds are not my job my eyes are bad, i got upset and she said just pull off old blankets and sheets and put them on the floor i again got upset and said these are dirty blankets and sheets and i will not be the one to change them, she got a attitude with me at that moment and i walked out, it then took 4 sets of sheets to find ones without hair so my husband pulled hair off the next set but i refused to sleep in the dirty room and slept in the car for the night, the next day after talking to the manager who was a rotten woman without a heart Sandi Schmitt was her name, my husband said he wanted the room thoroughly cleaned by a head housekeeper.. they did compensate us for the day before which we were greatful for but not why we were there we wanted clean room because once i complined we discovered that the other 2 rooms beds had hair in them as well they were not as mad as me but just got clean sheets and went on with the night… The next day we were at the pool and the housekeeper called me over to ask could we not go in the room for awhile while she cleaned it the right way, i feel she was being a smart ass, because after 2 hours and me asking her was she done with the room she said yes im done with it just need your blankets. So then i said to her then why is the room still dirty and why did the head housekeeper ask what i wanted done, i told her but that stuff isnt done at all? She got a weird look on her face and i proceeded to ask her would you sleep in a bed with someones hair in it? She saud no! Then i said would you pay $100 a night for a dirty in unsanitary room? She said no again! Then i said then why should i? After that i was talking to my sister who is a best western housekeeper and said this is unexceptable and unprofessional and the manager said to me do you have a problem? At this point i didnt know who she was personally, my husband only met her i told her my problem and she rolled her eyes as if i was lieing and said she would talk to housekeeping a little bit later after checking key cards and being a rude woman she says to me you know nothing is gonna ever make you happy just pack up y p ur thongs and leace! I was shocked and had never beent reated that was before especially because i wanted a clean room to sleep in that i paid for, she would not let me talk and said i dont care your out and walked away within the hour we had cops at the door escorting us off the premises with trespassing papers all because we wanted a clean room this is unexceptable to me! We had my cousin in a wheelchair was so upset because they were being kivked out for doing nothi.g at all i was the one who complained why did they get kicked out? We will be contacting channel13 news and our lawyer because this is absolutely crazy! Something must be done like now i will not stop till its done!


Markesha April 12, 2015 at 1:49 pm

The door falls on my sister who is handicapped the restroom door there is nails sticking out of every door. When I go to talk to the Front desk to find I was going the last at the front desk was extremely rude. I ased to speak to a Manager it’s a Took her forever she happen to finish off being rude the 10 mins later call him because I theathen to call the cops so I can really get some help. When she did call him he came down when I said I asked for u sir n hi she butted In and started talking a different language then when he finely start talking to me he said yes he did talk to me on the phone n because the rooms are side by side that’s why he said yes to a adjoining rooms. N he did tell me 126 each I told him at the begin of the convention I asked for adjoining rooms for two nights n the total. Instead I got everything separted that’s not wr I asked for. If I would of new that I was going to be lied to completed oh yea even as I checked in the separted the rooms I was told 126 then he said it didn’t go through so he need to do it again instead I was chafer twice


Markesha April 12, 2015 at 1:32 pm

I called the Motel 6 on April 7, 2015 to make hotel reservations when I call I asked pacifically if they have adjoining rooms I was told yes. if they have indoor pool. And how much the total will be for two nights for the adjoining rooms. I was told one 126. When I make it to the hotel doing registrationhe had me two papers it was separate I’m thinking that on the paper one of my receipt that I never received. Instead it’s both rooms on two separate papers. The rooms were Not adjoining and at that I was charged 126 for both rooms.


Pat April 8, 2015 at 10:03 am

I stayed at Motel 6 Brownsville TX #4625, I sat in a chair all night for $94.91 as the cockroaches ran rampant. I talked in the morning to the desk clerk who could care less. It is now3 weeks later and I still see roaches at night.


kim April 5, 2015 at 2:43 am

They stay at mote 6 at the location at the southbend location is horrible. We have tryed the last three times . Hoping it would get better . But it hasn’t. We have complained every time. Hoping it would get better but it gets worse. Rooms are not cleaned right. The are party’s . The office and the themp. Office manager does not try the improve things around the motel .the maids do not clean the rooms right . And they are not checked to make sure they are done right. Bed are not changed. Bathrooms are not cleaned right. The floors are sick. They should be washed. The police have to be called all the time .the laundry room is not clean every day. The lot needs clean bad . The office people sleep at night in their. They do not know what is going on outside. Cuz they are sleeping. They smoke at the doorways and the maids are out in cars with their boyfriends for over 1hr. Who ever the manage is needs to be replaced.after 2 months . It is clear he can not do the job. I can do a job alot better then
what has been going on here in the last 5 months .around here.someone needs to clean it up .


judith Meredith April 4, 2015 at 7:04 am

I was just kicked out of a room because the air conditioning stopped working the desk clerk lied and said my husband said he was going to wait it out which he never moved the services was horrible never gotten any clean towels nor the room was clean its 6 in the morning had to cut my daughter spring break short because of a liar


Mrs. Mona April 3, 2015 at 8:18 pm

The employees at motel 6 are so very rude…..they stirred up trouble between me and My husband and then called the cops my husband was arrested for something He did not do he was released that very night Because we did nothing wrong ,,,,They had no right to call the Law ,,,,,it was between me and my husband.. we were not bother one sole at that motel .We are hard working people that just wanted to get away and stay at What we thought was supposed to be a friendly place And now they say we can no longer stay there ever agian ,,,, I think corporate needs to come and see what kind of RUDE people you have working,,, If you dont want are money well go stay somewhere else,, I demand my money back ,,,, You will hear from me agian I never be so miss treated in Porterville CA


gary April 1, 2015 at 8:05 am

I will sue this motel and that is a promise. I been here the past six days and my experience have been horrible. I’m at motel 6 on Brice rd. In Columbus Ohio. I will never return here again once I leave. I will try my hardest to sue this motel for as much money as I can. I been here six days. My first room was non smoking but I wanted smoking and couldn’t get one because they were not cleaned and this was a hour past check in time. So I had to take what was available until the room was cleaned then I was moved (2days later). But during my first two days in 244 my showers was cold. Then I get moved to 236 and the same problem cold showers stayed in that room for (2days) then was moved to 134 and the heat barley worked stayed in that room (1day) heat didn’t worked so I was moved to 233 where last night I was bit by bed bugs on my back…it’s currently 8:00am right now….I jus spoke with my lawyer 15 min ago his name is Byron Potts he is from Columbus Ohio. I have taken pictures of the bites and sent them to Mr.Potts….IF I don’t receive a full refund for my entire stay the past 6 days or at least half of my stay( in cash) TODAY! I promise you I will sue motel 6 and contact any news reporter or social media spokes person I can find and tell them about my experience. And make motel 6 ratings go down and lose customers. My phone number is 614-928-**** this is not a joke or game my name is MR. CREWS


Jennifer kinsey April 12, 2015 at 1:16 pm

Stayed at motel 6 on Patterson ave in winston Salem we paid for a week . The first night woke up had bites all over us went to ask to change rooms two days after we changed rooms they threw us out and said we brought the bed bugs there and they would not give us our money back. Also prostitus and drug activitys going on that motel is so nasty they need to close it down


Diana March 30, 2015 at 5:40 pm

Do you offer extended stay packages at your 436 W Interstate 30, Garland, TX location? Monthly or weekly? If yes, how much for 1 room/2 adults/2 beds?



Laurie Wells March 30, 2015 at 12:19 pm

I had the most HORRIBLE experience at the Motel. 6 in Phoenix, Az. The service was HORRIBLE! The room was FILTHY, they were selling Drugs, & Prostitutes. I was approached. By a man if i wanted to purchase. Narcotics. The spreads were FILTHY room service never brought me towels there was a deposit for the iron that they NEVER provided!!!! I was so IRRITATED. with the entire situation. I Will NEVER recommend that one to ANYONE! Someone needs to get out there and check that place out. Its truly given the name Motel 6 a HORRIBLE name. The motto the light is always on for that place should be DONT STOP BY HERE the light is OFF just like the staff & people that hang out there. The looks can be deceiving. We pre checked in then when we came back and went. To our room omg what did we see. A whole bunch of MESS! They are ruining. The name, i Will. Not. Be using Motel 6


Concerned March 27, 2015 at 6:02 pm

Have you seen what the hell is taking place at this Motel 6 in Warwick, RI? 75 arrests in one year, 3 arrested for running a METH LAB in the hotel, and now a juvenile being held against her will for sex. revoke the owners franchise!!!


Janice woods March 21, 2015 at 11:23 am

stopped in Valdosta,Ga at 1:30am on March 20,2015 very sleepy. Looked at several places on iPhone while driving no place had vacancy. Saw a sign on highway that his place had room. Paid our money went upstairs to the crappiest room I have ever seen, but my husband was so tired. When I pulled off the bedspread there were little black hairs on pillow and looking more s Pubic hair on sheets. They certainly had not been changed. I went Down to see if there was another room or clean sheets I could put on. The clerk said there were NO extra sheets. There was another room available but by that time I was sick at my stomach. I went back to tell my husband we could just power nap in car. He laughed and said yes we will, there was a comdom package sticking out between mattresses. I hate for anyone to loose their job but this manager and housekeeping need to go.


Rosa Stamey March 20, 2015 at 10:08 am

I forgot to say the door at room 333 needs a new door. It would not even close good because it was cracked like someone tried to kick it in. The worse place EVER


Rosa Stamey March 20, 2015 at 9:56 am

my daughter and i stayed March 17, 2015. in Florence S.C. It was the worse place i ever stayed. rm 332, i went to go to bed, pulled cover back, set down and when i did a sharpe piece of spring got my leg and put a bad scratch cross it. got looking at it and the mattress had springs coming out all down the side. The spread had a big hole in it, the tubs stopper was lying up on tub. next day went to office showed them pics of bed and my leg. all they wanted to do was with me a gift card for a stay someplace else and another room for i wasn’t up to driving home this day. i didn’t take gift card. i did take another room 333. as soon as went in oh my lord. the bed dipped down in the middle, the curtains was full of holes, there wasn’t a stopper @ all for this tub. I was getting sick. The noise from other vehicles coming in music blowing windows out. Needless to say, we said forget this and loaded car, came home. I WILL NEVER STAY AT MOTEL 6 AGAIN> I would be ashamed to say i owned or managed this property. if leg gets infected or i find i got sick from that nasty place, I WILL SUED. Nastiest place i have ever stayed!!!


Pat March 18, 2015 at 7:47 pm

Just finished a 2 night disgusting stay at San Diego Pacific Hwy location, located about 1000 feet from start of International Airport runway so a plane directly overhead about every 6 minutes- rooms were absolutely filthy with some sort of gungy bamboo floor. No ammenities in room at all- Only decaf coffee in motel office as lazy front desk person uninterested in getting off her duff to get some regular coffee. Stay shortened up by a day due to unsanitary conditions. DO NOT GIVE THEM CENTS FOR A ROOM AT THIS LOCATION!!!!!!


Russ Johnson March 14, 2015 at 9:53 pm

You recently replaced all of the floors in your rooms with laminated material. Is this product from CHINA ill bet YES like the product on 60 minutes, from Lumber liquidaters with all the formaldehyde witch is deadly and illegal. Have you had any of this matertial tested or Joe said it was ok. Buy the way lamiated floors in bath rooms does’nt work ive seen a lot peeling in the properties I stay at.


Russ johnson March 21, 2015 at 3:40 pm

Don’t you repley? Don’t you think this is worth looking into?


Russ johnson March 21, 2015 at 3:48 pm

Look in the Dictionary. Awaiting MODERATION! you drink or eat in MODERATION. Thats the best you can do?


Russ johnson May 11, 2015 at 10:17 pm

i’m sure your lack of responce is noticed


Russ johnson April 20, 2015 at 6:40 pm

Thank you for getting back to me. Oh im sorry it was some one else. The property in Redwood City is NOW REPLACING FLOORS. Why there only a little over a year old.Your Honesty is in?


Deborah Smith March 4, 2015 at 10:12 am

I want something done today like ASAP and I put an app for work there sense this happen I wont get the job cause of her AND I WANT IT DONE NOW OR ILL SUE MOTEL 6 AND THEM


Deborah Smith March 4, 2015 at 10:05 am

well it starts like this we was not doing anything wrong until the people in room 105 Tammy Brandon and Raymond Swicegood they have not even got the job done yet and its been sense Nov 2014 and its becoming Spring here in Pigeon Forge Tn and they lay DRINK … they have BULLY ME FOR THE LAST TIME AND NOW I WANT SOMETHING DONE ASAP THEY NEED TO BE OUT OF THE MOTEL CAUSE SHE A WH**E AND A THIEF AND THAT A FAMILY PLACE AND I THINK WE SHOULD BE ABLE TO STAY THERE AFTER this that is a HE** YESSSSSSSSSSSSSSS……


joel February 26, 2015 at 7:42 am

I’ve never been so humiliated in my life and to think I always refer my clients to them saying how clean and nice people were but after this specift time I will do all in my power to be listem and to be apologized in person I’ve never complaint about nothing I always see it as we all have bad days my last time at motel 6 were is at the corner of boulder and lamb which is walking distance of a business I own this is what happens I checked in at 7-8 pm of Monday night I have 3dogs very well train (I am a dog trainer and owner of a dog grooming place) they never chew my cords at home FYI you can inspect my shop and the places my dogs have lived with me in and see with your eyes they don’t destroye nothing but their toys as I walked in room #233 and went to use restroom after letting out of theire kenel aprox 15-20 min I came out only to see my rottweiler stuck watching t.v and my two dauchounds belly up and could get up I notice a ziploc bag with marijuana which o had already smelled the strong smell of it when I had first walked in I should of just asked to be moved out to another room but I did not my dogs had eaten marijuana I emidialy went down stairs n I was discreet and told the person in charge about this incident she took the back and she had clients infron I wisper to her that I would be back to talk about it when o finally came back the night employee said to me if I don’t complain about it she let me have it I said don’t worry I won’t complain but I had no use for marhuana cuz I don’t use it one person behind me said I’ll take it n she ask me if I dint mind if she gave it to him I said its not my bussines n she hand it the marijuana to the person behind me 2 days later o try to get a room n I am told I’m not welcome cuz my dogs had riped under the matters now im mad y treat me this way when I don’t get mad by looking at my digs hi I of marijuana her house keeping crew did not clean the room well I’m calling Chanel 13 I’m not letting go


Scott Swindell February 25, 2015 at 10:28 pm

Posted on yelp!
Motel 6, Sun City
11133 Grand ave
Youngtown AZ.

Wow! BIG DIVE do not stay here!!!!!
Horrible customer service, cheap hotel with zero frills.. not even shampoo or bag for dirty clothes. The 19 inch tube TV looks like it was purchased from a 1990s yard sale. Very limited chanel’s too.
This is supposed to be a King bed and it’s a queen possibly a full shoved up against the wall. Room is dirty to say the least. Light switch next to the bed does not work well. Room is void of all personality, no pictures or any sort of decorations .
Several of the rooms have not been made up from the previous nights company with the beds unmade and junk scattered around the rooms with the curtains left wide open. This room has stains on the carpet, cracked bathroom sink.

The young man at the front desk was slovenly dressed. He was wearing his hotel 6 work uniform un-tucked with some short of gray sweat shirt underneath. The vending machine took my money and when I reported it too him his attitude was very cavalier “you have to call the number on the machine, there’s nothing I can do for you”. Not even I’m sorry about that sir, or any sort of apology for a machine that they supposedly have nothing to do with. That’s a bunch of BS! A vendor pays to have their machine in place at a business and the business gets a portion of the proceeds for Petes sakes.
Summary; stay away from this Motel 6. It’s overpriced, dirty, maintained poorly and the customer services is less than desirable


Sandi February 23, 2015 at 8:39 am

I have never been so humiliated and appalled or down right pissed off at how my family and i were treated On my recent stay at the Motel 6 In Columbus IN On 2-19-15…I stay at this motel frequently but this was just too much… I rented a room there for myself and my son and daughter and another room for my other son and his wife even … so 2 rooms the same day…. when the laerk gave me my room key and I drove around to the room and parked….I realized that this was the room that a young man had KILLED HIMSELF IN….(it just so happens that i had been staying at the motel again at this very time) I went straight back to front desk and asked for a diffrent room….(this hotel Keeps local people on one side and traveling people on the other side assuming that the locals are there to do drugs or other illegal activity) when i asked to be moved to a different room I was told i had to a reason they wouldnt just move upon my request..(I never even open the door) I was trying to be dicreet because the lobby was full of people( they were clerks family and other patrons there i found out later) so i said ok then …I was here the night that young man killed himself here…. she tried to tell me it wasnt that room…(I was there) they gave me another room… but door was stuck and couldnt be openend… maint man or whoever that man was trying to open by kicking door and then went to get something else to get it open…. at ;that time i was approached by someone questioning me????? what was the problem ….what were we doing there… did front desk know how many people???? I had no clue who this drunk man was why he was quetioning me or what his business was about anything to do with OUR stay….MY Dauughter however was telling the man that we there the night the man killed himself and we requested another room… this mans immediate reply was “YEAH AND YOU GOT SORES ALL OVER YOUR FACE”…..REALLY???!!!! i immediately became enreaged at what he had just said to her…. I asked who he was and what he was doing there…. He said the front office asked him to come check us out????? for what??????????? that when he quetioned about how many people and i just kept asking who he was he said that he worked there….I told him get away from us as he was clearly intoxicated and appeared to have been up for days…. Went straight to the office to inquire what the hell was going on… he just verbally attacked and humilitaed and was so atroucious in the way hewastalking to us… they told this man (i believe his name is brandon) to go back to his room….They said he doesnt really work here… he lives here…. I was Livid i tell you…I am still so upset at even trying to write this complaint that I am literally shaking!!!!! MY daughter whom does indeed have a SEVERE ACNE prob and has to deal with this complex on a daily basis wihout COMMENTS FROM A DRUNK EMPLOYEE OR PATRON FROM MOTEL 6…. She literally was distraught over this and cried herself to sleep that night… Then my oldest son got to town later that night and there was another problem…. Now I already had got one room here even after all the abuse and then they want a $50 Deposit for cash???????????? I will be traveling in a couple of days here and will be gone couple days and in NEED OF COUPLE MORE ROOMS!!!!! think I WILL be considering Motel 6?????????????


Cynthia Scialoia February 22, 2015 at 5:42 pm

I stayed at Motel 6 in Charles Town, WV on Feb 20th & 21st, 2015, it was the worst experience I have ever had. The condition of the rooms were disgusting. The carpet and bath room was filthy, heater did not turn off, holes in the walls , water was cold, bedding nasty, towels were so thin you could see through them and I could go on but the staff was nice. I am very disappointed in Hotel 6 allowing these Hotels to operate under such deplorable conditions. I do not expect a 5 star hotel but at the least clean and comfortable. Your company may want to take a few minutes to check out the hotels before you sell them a franchise . Very dissatisfied customer who will not stay at any Hotel 6 again.


Andre may February 17, 2015 at 11:50 am

Wish I could say something good but this isn’t the company for good reviews.I stayed at a motel 6 on Peachtree Ind blvd norcross ga.I stayed for almost two weeks.I went to the front desk to complain about the loose dogs in the hallway and at my door.well while I was talking to the front desk clerk one of the residents approach the desk I was talking this”resident” decided he could chime in because he was the one the dogs belong thing I know he’s approaching my wife also who was at the front desk to.all of a sudden this person decides to hit me to my face.not once but twice and then continued towards me.the police were called but because this person works for them as security at night for this motel and the front desk wouldn’t give the police the video so he could get locked up and I was made to leave.its been a month since this has happened and I still haven’t got a apologie,or anything. Sounds like I need to get lawyers involved now


Debra Cameron January 31, 2015 at 11:33 am

I am here at motel 6 and I am disgusted.My husband and I came into town to take showers cause our water well collapsed. There is blood drips down the walls by the bathroom door and urine dowm the walls near toilet paper roll in bathroom. There are saturated filthy matress cover with actual dog hair on it. A dirty rolled up washrag…filth for a very long time behind toilet.I have my receipt I want to be reimbursed for the money I paod to have a filthy environment. DEBRA CAMERON.


Celia Sherfick January 28, 2015 at 8:23 pm

I was attacked by bed bugs at the Motel 6 in Flagstaff, AZ. They refused to do anything about it. I was bitten in the face and woke up with my whole left side of my face swollen. I received an email telling me that there were no bugs found in the room. This was my response to them.

This is totally unacceptable. What about the bed bug that bit me in the face? I found it on the pillow and showed it to the front desk clerk and the police officer that I called to get an incident report. The officer has a video of the bug and my swollen face. Are you calling me a liar? Do you think I carry a bed bug in my pocket just to get a free room? Believe me, I can afford any room I want, and I can afford my attorney whom I spoke to yesterday and you will be hearing from. I will never stay at any Motel 6 for the rest of my life. I will be doing reviews on every hotel booking site I can. I will also be taking the photos I took and the police video to the local media in Flagstaff, AZ. I’ll go as far as getting it on a major television station if I can.The public needs to be warned about this incident at your hotel and the way you treat your customers who have valid complaints. We all know that bed bugs hide inside the mattresses and only come out when it is entirely dark. I understand your logo now “we’ll leave the lights on for you”. It’s so the bed bugs don’t bite. Believe me, you haven’t heard the last of me yet.


Elida January 21, 2015 at 9:46 am

Paid over $300’s for a week and after the 3rd night was greeted by a very rude, aggressive and unfriendly woman. I was accused of smoking in the room and told to check out. Upon checking out I was again greeted with rudeness by the clerk. When I asked about getting my balance reimbursed I was told no because I damaged the room by smoking. There was an ashtray provided outside our door which was clearly full of my fiances cigarette butts. The only thing I did wrong was have my dog there. She was also scolding about my son being there which in my online reservation I stated I had 1 child. He’s 17 although he does look older. Never again! Very unprofessional and rude!!!!!


Elida January 21, 2015 at 9:53 am

You can tag the full story on Facebook, studio 6 south Arlington, Texas page.


paul king December 20, 2014 at 9:10 pm

Myself an my wife stayed in your motel 6 in lindale tx on 12/19/2014 ROOM 104 I’m furious. Got our room it was cool enough for the heater no heat just Blowed cold air. Called front desk clerk she said it’s new it should work 1 he later called front desk she brought us a blanket. I PA ID FOR A ROOM WITH WORKING HEAT DID GET IT. THIS IS CRAZY. I WOULD AT LEASE LIKE A APOLOGIES OR SOMETHING THANKGIVING YOU……


Mr and Mrs Nelson Rivera November 26, 2014 at 4:39 pm

On Nov. 25, 2014 Motel 6 on W. 26th Little Rock, Arkansas …Holy Cow where do we begin.. moderately priced room, requested non-smoking room, (but yet it had been smoked in, it stunk) the desk clerk brought a fan and sprayed some air freshener it didn’t help much. went to sleep, awoke the next morning and woke up to TV programing that looked like it was in a snow storm (extreme bad connection) while watching the news my wife was looking around the room, she saw cobwebs around the ceiling, looked toward the sink area and noticed on the wall that there was a white round and what appeared to be a padded object on the wall, what is it? My wife got out of bed to investigate the round object on the wall,,, she reached up, took a hold of it and realized someone had wrapped what (was) wet toilet paper covering the smoke detector about 1/2 in thick, covered in dust and crunchy, apparently had been there awhile. The obvious conversation was ‘can you believe this? Then my wife picked up the phone to call the front desk and the phone was not in working order, she was so mad after realizing the danger we had been in all night long, which did not just include myself and wife but also our 11 month old grandson!!!! She went bare foot to the front desk. (This is now my wife’s account of her encounter with management) The front desk attendant didn’t know what to do or say. When I asked her what her house keeping staff does when they clean the room, didn’t they check & test the fire alarms & clean & test the phones in the room when they clean? Which is the first and last defense in the event of an emergency!!!! She responded that she didn’t know what they checked. WHAT??? Are you kidding??? I told her I wanted my money back and right now!!! And that I was going to call and report the situation with the fire department. The manager told my husband there was nothing more he could do and we told him there was plenty we were going to do! We contacted the fire marshal in West Little Rock, he was so nice, he took our report, and then told us that is City of Little Rock was going to close this Motel down due to years of blatant safety violations. Wow! that was scary, but we are just glad we lived though the night, and we are urging everyone to steer clear of this motel. The fire marshal left the meeting with us to go issue a safety violation ticket to the manager. I will say this, when we checked in the desk clerk was a very sweet young girl, and she was doing the best she could do with what she had available to her by the owner- manager. (go figure, she was an American… Just saying)


Bill Youknow November 8, 2014 at 9:00 am



Lequicia November 7, 2014 at 3:33 pm

I checked in on 11/05/2014 into room 109 & was immediately moved because of roaches in the room to room 125. Made myself comfortable in the room & around midnight I started itching as if something was biting me. I got up turned lights & found big red marks on my arms & back. I brushed it off thinking it was a mosquito. Rubbed up with alcohol & went back to sleep. I woke up on the on 11/06/2014 to find a red bug crawling across the sheets. I went to the front desk & spoke w/ Mr. Taurus. He instructed me that housekeeping would change my bedding. On that evening when I returned to my room, housekeeping had done what they were instructed. Laid down that evening & the same incident occurred. Went to the office & reported it the night manager & she said that she would let management know that I found more bugs in the room. I stripped the covers off the bed & went back to sleep. When I woke up on 11/7/2014 I saw more red bugs crawling on the white sheets. I took pictures & went to the office & showed Taurus the picture. He said that I would be credited a full refund for both nights on my credit card (that did happen). I later called the corporate headquarters because my arm is swelling up. I was told that I could go seek medical treatment but it is no guarantee that I would be reimbursed for any medical bills incurred. I was told I would be contacted in 10-15 business days with a follow up! This was my first time ever in a Motel 6 & this was my last time. I know why I have never stayed anywhere other than CHOICE HOTELS! I will not be back.


Lequicia November 7, 2014 at 3:35 pm

This was at
I-285 at Lawrenceville Highway, Exit #38
2810 Lawrenceville Highway
Tucker, GA 30084


chad November 12, 2014 at 10:25 am

I am on hold as we speak.. I stayed in Columbus Indiana and i woke to over 50 bites in triangle patterns and i have pictures of a roach as well as a red bug on my sheets. Also mold and scum in bath room. What is crazy is this is a remolded newer room with wood floors so i felt would be cleaner and safer. I will never again stay again! I will laugh if they offer a free week. Sorry i want money back.. Here i am trying visit my daughter and i have cover arms and so forth because looked like i was dirty and covered in bites.. I litterly stripped naked before i came in my house and nothing came in with out being washed and treated my car and so on! i was not allowing those things in my home! Thats what they dont realise , its more then just they stay and that being enough to ruin your time. U have to deal with it all way home and when u get home! We will see what they do. They are suppose look into it and send bug guy to room i was in! Which no doubt in my mind they will find what they are looking for. weather they admit it, well thats another thing.. I will get back to u all. I am going call BBB and post on sites and FB and so forth if it is not handle the right ways. Which refund and closing room and treating it for the next person is really important.. I told people there but nothing but excuses and i will be baffled if they rented it out again before they cleaned it up.. Something has got to be done about this kind of business, its just not right !


chad November 12, 2014 at 10:29 am

i will be syre to post and let u all know how it was handled. Cause in the end thats what matters.. People that run them dont care, but corporate had better care,or we as people have to go extra mile to put it out there.. So we will see! Good Luck and look under bed n the seems and so forth before staying. if black any way i would get another room. Cause chances are it is bed bugs and signs of their poop and so forth.. Dont take a chance , it is plumb miserable iching and having those bites all over u !


chad November 12, 2014 at 10:34 am

I will be sure to say how they did right and treated room and refunded me, if that is case. i believe u should point out good and appreciate what corporate does ! Weather that is neg or pos. I am only here to speak truth and give people a heads up.. I will Let u all know how it is handled.. So far the seem be implying things will be done!


Norman November 4, 2014 at 6:34 pm

I stayed at a hotel 6 on September 20th, 2014 In Florence SC. I checked in at 12am and out at around 6am because it was so disgusting in the room I was given. There was mold on the shower tiles the floor in the bathroom was soft and felt like you could fall through. Carpet in the room look like it hadn’t been cleaned since it was installed. Under the bed I found 2 pink pills and an empty water bottle and I have no idea what else was under there. I took pictures of the filth I found in the room and sent an email to Motel 6 Corp. They told me they must refer me to the hotel for a refund. I called the hotel and asked for a refund and they told me no. I contacted the Corporate office in Texas and they told me they couldn’t do anything and that the hotel had to refund the money. I turned this hotel in to the Health Department in SC. No one should have to pay to stay in this filth. I can’t believe Corporate couldn’t do anything and wouldn’t do anything. I will stay clear of Hotel 6 forever. Wow! how could a major chain do this and get by with it. I will be turning this over to the BBB.


loretta October 11, 2014 at 12:28 pm

I’m writing this but just like my many letters and complaints I’ve got no where fast I’m voicing my option because the way me and 15 yes 15 family members where treated on August 16th 2014 it was at the best repulsive I need someone to give me a number where I can talk to someone about my concerns….


Lequicia November 7, 2014 at 3:36 pm

800-557-3435 this is the headquarters.


teresa December 4, 2014 at 2:44 am

Is this headquarters for all motel 6


Susan Pilcher September 25, 2014 at 8:44 am

oh and you can see the pictures on my face book page go to Susan Pilcher in Rhode Island. Comments welcomed in anyway.


Susan Pilcher September 25, 2014 at 8:43 am

Wooo it is nice to know my boyfriend are not alone. I don’t know if this will reach anyone important like:
CEO: Jim Amorosia;
CFO: Lance Miceli
COO: Alan Rabinowitz
But here it goes, we are decent respectable people and we planed a trip to Florida and I have all information to back up our insane experience at a Hotel 6 in Kissimmee Florida.

Financially we planned it to fit are budget and as you all know expense matters in every way. We went to visit 3 little girls and give them a nice time with their father and I. When my boyfriend and I arrived in Florida we knew we could not afford a luxury hotel, so we decided after checking out the prices that the Hotel 6 would have to do. When we checked in the rooms and I say rooms because we check about 3 and they stunk like sour wet towels and the rooms were not clean at all BUT because we were on such a tight budget we had to settle but I did email the Headquarters of the Hotel 6 and my boyfriend and I had to make do so this is what it took. I cleaned the whole room from top to bottom and I washed all the bedding myself and we used are own towels and we stayed for 3 days we were going to stay for 4 but they came to the door and kicked us out for no reason at all. They said when I went down there that we had to much stuff which we kept everything in the car and then I asked to speak to the manager and was told I would have to come back later, I did and she said that my boyfriend went to the door unappropriated which was so insulting that I was so mad. First of all my boyfriend will not even wear shorts out in public and anyone who knows him will tell you he is the kindest decent man ever and he would never and I was with him the whole time, he did not. It was a nightmare and if I could I would sue them for slander. The tape in the office should show everything because it was running and I made sure to talk into it. Here are the pictures of are room and how we put things up off the floor when we had to bring things in from are car and what I had to buy to make the room safe. This Hotel 6 is the worst Hotel there is and they have false advertisement and I want to sue them for real never have I wanted to sue any place like this place ever. And if this does not get seen I will make sure it does every word and every picture. Even if I have to go to the media to get attention about this.


Elizabeth corredor September 21, 2014 at 2:02 pm

I also suffer from depression, high blood pressure and anxity but I will give all my.papers to .Thank you…


Elizabeth corredor September 21, 2014 at 1:57 pm

G.m i stayed at the motel 6 at Caribbean culter bay homestead.the staff were very nice but I
do have a complaint on the 18th of September I got robbed $500.03 I reported it to the bureau of investigation I have a case # I was talking lawyer and I ask the front office employer if my lawyer can fax important papers she told me their would be no problem I was in total shock because this has never happened to me.I told my lawyer that what had happened to me .I left like at 3pm but I had to get all my things in the room . On friday the 19th I went back to stay again and they told me that I checked out late I explained to Teresa the front clerk what happened and she said that she would talk to the manager maria the manager maria was that day when I told the clerk when I said that to the clerk. I told her again of what happened that day and she told me very cold that she could not book a room for me because of what.happened. I told her I was resolving my.problem of the money that they robbed from my.account and I have never
Been threw this and she is a very cold person.I had to sleep in my car that nite because of what the robbery that they find I want her to pay for doing this to me and im going to talk to I stayed thier more then a week and I never had &
A problem paying the has corporate should make maria the manager pay for all the suffering and painfall nite that I had to go threw im in a lot of stressful issues because.maria the manager whats not a good human.I will contact my lawyer and I will explain it all what happened to me. Thank you..Elizabeth corredor



michelle azevedo September 14, 2014 at 4:29 pm

I was at the am pm and a worker from the motel 6 on bechellie in redding ca came into the store and was talking to another customer about how she had cut this guy off at the gas pump he said he would punch that fn b in the face the motel6 guy said pregant . he said I dont give a shit I would still hit that fn b he said he would to .Iwas so upset Icalled the motel 6 where the guy worked and the manger tammy did not seem to care they can look at the store video and see that the motel 6 guy called this women every name in the book started the whole thing and got this guy all heated up but she defended him . not a good look for motel 6 women beaters working for them


Rebecca Clark September 13, 2014 at 5:40 pm

I’ve been using Motel 6 for about 20 years of traveling. I’m a single female and always travel alone. I was given a DNR from Las Vegas, NV Motel 6 on Dean Martin Blvd. Anyone that knows the area would know if you stayed there once or twice; it is a safe haven for street prostitutes. Which is fine that’s not my business…..until I went to rent there at 9pm about a week ago (I’m displaced as my apartment fell through) and was RUDLEY told by management I was not allowed to rent there. They would not give me a proper answer as to why. Again ~ not that it should matters because their business ~ ALL derived from foreigners, homeless, drug addicts, straight up hookers and dealers; why am I banned? You think I’m a cop? I’m gonna shit down your little secret? Its not a secret businessmen and other people drive through there daily looling for hookers. They are aggressive and annoying to the hotel patrons. Motel 6 told me it was regarding a disturbance but out of all times renting there …..I only had ONE. There was a kid ~ extremely high, dirty homeless kid trying to hustle me for money in the laundry room, trying to touch me and then threatening and insulting me. I went straight to the front desk (I suffer from ptsd Chronic so I feel majorly threatened.) I requested the police or security and yes I was mad. My door was being knocked on half hour before by people that were also not renting but at the pool. That’s the ONLY problem I have had there…….so I asked if being a HOOKER is CRITERIA for RENTING AT MOTEL 6 ON DEAN MARTIN IN LAS VEGAS?? Bad news people. Not only was I insulted for asking for an explanation when I returned; their manager rudely told me I was “crazy” because I had PTSD and that he was calling Metro Police to get me on Trespassing Charge. OBVIOUSLY ~ I want my money back from the last year of what I’ve spent; and since Motel 6 does share information with other Motel 6……I want paid in full as I will never ever rent from one again. I’m completely disgusted. They have the dirtiest rooms, and hookers everywhere fighting with pimps. You cant drive up without being hustled and I’m the one with the problem? I think not and I want my damn money back every penny.

Yes be sure to check it out for yourself.


Lucia wiener September 13, 2014 at 11:24 am

I would just like a call from corp. I want to speak to someone with a pulse not on the computer I want to be sure they hear the complaint not just read it and dismiss it. So please corp. give me an email and I will give you my number.


Elrico Evans September 6, 2014 at 10:42 pm

Hi! To Whom This May Concern noone seem to know where my work check is l was told by Anthony Wells (GM) to come in on 9/5/14 and pick my check-up after he told me I no longer work there. I specifically asked him were they firing me he said no nothing like that. He stated that I had too much going on in my life to be a good fit there. They had someone at the front desk have me sign for my hours that I worked on 9/5/14 but she could not find me on the payroll. I called and spoke with Natalie (manager for Motel 6 in Fife, WA) and she also hired me for the Night Auditor position. On 9/6/14 she said she would call me back after someone relieved her for lunch. She did not return my call and she asked me to leave a number where I can be reached. It’s like I’m getting the run around. Therefore that is why I’m calling the cooperate office. Just think should I be glad that I did notwork with this Motel 6 when they ccan’t even find my payroll check.


charles haakma September 4, 2014 at 4:08 pm

i had similar problems in Dubuque, motel 6 at 2678 Dodge st. Please call corp. guest relations asap. they appear to care.


jessica August 30, 2014 at 9:52 am

Nasty Nasty place. I am disabled, have 3 service dogs and had to stay at the motel 6 in Big Spring Texas. I was in room 121 and there is no carpet, the phone is dead, cockroaches on walls. Filth all over outside, piles and piles of trash out in the back parking lot. broken beer bottle by the swimming pool, the guest here have approached me while I was taking the dogs out to use the bathroom and asked me if I had drugs for sale. A guest approached a different woman guest and wanted to pay her to have sex with him. At 4 am on 8/29/2014 my toilet exploded and flooded my room. It is now 9 am and while I was promised a different room, I have not been moved. The maids are weird to say the least, the manager is dirty and and looks really bad. I am going to file a complaint with the health department. I think the corp office needs to return the money I had to pay to stay here a for 8 days. In fact I think sueing motel six for their disgusting rooms, safety violations and exploding toilet would be some thing I need to look into.


Erik Musselman August 30, 2014 at 7:07 am

My Wife and I are staying at motel6 on hwy85 in ft.Lupton Colorado on the room in infested with fleas. . We got all eat up , we are currently in the e.r in Brighton, Colorado the wife is sick as hell. The manager @ the motel6 said we will give u your money back in a check witch will mail from headquarters in week’s also we are keeping all your stuff then the boot in the ass on the street’s. .. so thanks motel6 we are homeless and lost all of our clothes. .

Erik Musselman.****


David Connelly August 25, 2014 at 2:12 pm

Motel 6 in cheyenne wyoming has rude staff, thieving and the front desk keeps trying to sell me meth let’s boycott this place corporate don’t give a shit