Motel 6 Corporate Office

Motel 6 Corporate Office Address

Motel 6
4001 International Pkwy
Carrollton, TX 75007

Contact Motel 6

Phone Number: (972) 360-9000
Fax Number: (972) 360-5821
Website: http://www.motel6.com/
Email: Email Motel 6

Executives

CEO: Jim Amorosia
CFO: Lance Miceli
COO: Alan Rabinowitz

Motel 6 History

Motel 6 was founded by William Becker and Paul Greene in Santa Barbara, California in 1962.

The partners wanted to build motels with bargain rates and decided on the rate of $6 per night; a rate which would cover building costs, land leases, and janitorial supplies. This $6 rate is the reason for the name “Motel 6.”

To cut costs the brand offered coin-operated black and white television sets instead of the free color televisions offered at more upscale hotels. Motel 6 also had no on-site dining, a model that continues today.

Throughout the 1960′s the Motel 6 model became more popular and the company began to to take a small market share away from bigger chains.

By 1980 Motel 6 had 300 locations.

Kohlberg Kravis Roberts bought Motel 6 in 1985 and began to move it away from the no-frills approach.

French-based Accor bought the company in 1990 and began franchising in 1994 in order to expand more quickly

In 2000, Motel 6 expanded internationally for the first time with a location in Ontario, Canada.

The Blackstone Group bought the motel chain in 2012 for $1.9 billion.

Today Motel 6 has more than 1,000 locations in the United States and Canada. Motel 6 also operates extended-stay hotel chain Studio 6, which has about 60 locations.

{ 164 comments… read them below or add one }

james L July 30, 2015 at 5:54 pm

me an my wife decided to go to motel 6 in charlotte nc we got a room settled in come to find out the ac didnt work room was dirty tv half worked when it wanted to the desk clerk was unfriendly went to get shower in am an i guess the last guest clothes were still there the shower was black from not being clean holes in wall light covers were busted hole in sink you would think a big company like this would take better care of there place i guess we should have checked them out better.

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Carole Olsen July 29, 2015 at 8:37 pm

i already left a bad review on Yelp but thought I should let corporate hdqtrs. know what happen to us at your Dale IN Motel 6. Nothing said that they only allow dogs that are 20 lbs & under. In your policy it says that well behaved dogs are welcome. Our 11 yr old, passive, 45 lb, lab mix who just wants to chill with us at the end of a day’s travel comes under this description . I made the reservation online being that we have been traveling cross country for a month. After a very unfriendly greeting & examining & swiping my ID through some devise ( I guess a 67 yr old woman should be someone of suspicion) she gave me my room. I went outside where my husband was waiting& this crazy woman that had just registered me came running out & accused us of trying to pull one over on her by our dogs size. She kept saying that I knew the dog had to be under 20 lbs. I don’t like to deal with crazy people so I calmly said I would just like a refund. I went inside where she was accompanied by her husband as she glared at me as he processed the refund. I really hope they aren’t going to use my card for anything else. I don’t trust crazy people. I will bring suit against them & Motel 6 Hdqtrs. If anything else comes of this. Shame on you for selling them a franchise !
Ps: we went up the hill to the Baymont Inn who were friendly & accom..adating.

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Julie July 29, 2015 at 12:07 pm

We literally just checked out of Motel 6 on Milan Road near Sandusky, OH. The room was not very clean when we checked in, but our expectations were already low because of the price. So we stayed and were getting ready to check out when we heard an employee (Amber) start screaming and cussing while she was cleaning the room across from ours. This went on for over a half hour. If we had children with us, I would have been livid. While checking out I asked for the manager but another employee (Lisa) said she wouldn’t be in until tomorrow morning. I took her card and plan on calling her tomorrow morning. I left a comment card and also took pictures of the room. I will take this further if need be. I am disgusted that this employee can get away with what she was saying and that our morning was disrupted and ruined because of this incident. We will never stay with Motel 6 again and will be telling everyone we know of this.

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Con Vaca July 28, 2015 at 11:21 pm

MOTEL 6 CORPORATE WILL TAKE CUSTOMER SERVICE SERIOUS WHEN A LAWSUIT IS FILED BY A CUSTOMER. IT WILL TAKE A CUSTOMER TO TAKE ACTION AGAINST M6 WHEN SOMETHING SERIOUS HAPPENS. AFTER MAKING REQUEST TO TO STEP UP AND HANDLE CUSTOMER COMPLAINTS AT TIME OF STAY. JUST SAYING.

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Bill Arnold July 28, 2015 at 5:47 pm

I plan on sharing this complaint and how it is handed with all my social accounts.

Two nights ago, my son who is traveling in CA told me he had his wallet stolen and had no place to sleep that night as he could not pay for a hotel. I called Motel 6 in Whittier and was told that there would be no problem with me paying for his room. When he got there a new GM told him that I could not pay over the phone. I called Corporate and they said if I fill out the a form give my ID, and send it to the hotel it would be done. I did this and was told an hour later, (while my son is waiting outside) that I needed to send the form to Corporate.

I called Corporate and while that was not the procedure, they gave me a number that I could send to a Supervisor at Corporate who could get it done. Another hour went by, it was not late in the evening and I called back and was told by the supervisor that he could not process the payment because the new GM purposely and maliciously locked them out. I was already upset that Motel 6 could not be bothered to even call me to let me know that occurred.

They told me that there was nothing I or they could do as the GM left the property mad. So there I was at midnight (3am EST) searching for a place he could spend the night. Of course all that was available was high end hotels. I finally got him situated in a hotel two hours later.

What did I learn from this …. while Motel 6 may leave the light on for you, they don’t give a damn about you. $275 later I also learned never stay at a motel 6.

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Joseph Gill July 27, 2015 at 10:51 pm

My wife and i and daughter stayed at your motel in Billings on july 25thand 26th 2015 this the worst hotel stay i have ever experinced when we got to our room both beds had hair on the sheets and pillow cases and were told the were not using dryier sheets and thats why the hair was still there that was a crock i work around laundry all day and know better also i was told all maids were gone ,the bath rooms were not clean hair was inb shower., the sheets and beds were remade and we were told they had no bed spread and we didnt need it anyways, and also our rooms were never cleaned the next day and i saw the maids out side talking between them selves i called to get towels and was told i had to come get them when a did there were five other coustomers i had to wait for them to check in to get my towels while i was waiting another employee came in holding a pop and quickly entered the office living quarters and never returned to help the clerk at the desk .I dont know if you have faulty locks but i had to get the keys reprogramed every time i used them this has to be the worst run establishment i have ever seen!!.

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Monique July 24, 2015 at 9:58 pm

I paid for a week stay at the Motel 6 located at 5501 Tinker Diagonal, del city ok 73115. Confess number 4853103351. My room was only cleaned once after me complaining for 4 days. (I cleaned my own room until they got someone to clean it. I changed the sheets, towels and vacuumed) There were roaches in my room, (another customer revealed to me that the side of the motel i was in infested), there was mold in the bathroom and when I complained I was threatened with physical assault by the clerk. When I found the manger he refused to be the manager. All I wanted was a room change. After being yelled at and chased away by the rudest clerk I have ever had the misfortune of meeting I want my money back. I took my family on vacation and it turned into a nightmare!

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marcella wood July 23, 2015 at 10:33 am

To whom it may concern:

I after a long drive from Pittsburgh Pa, headed back to Austin Texas we passed through Birmingham Alabama. We were very tired and all we wanted or needed was a goods nights rest and a hot shower. Well we experienced none of that. First there were folks hanging in the parking lot drinking on cars(hopefully they were there cars), the staff was pleasant, but the room- OMG. I have pictures, there was hair in the sheets, pillows, showers and sink( did I mention they did not belong to us) yuk and the pillow case was stained with what looked like juice. now I know you get what you paid for, put we paid 60.83, more than the average price for a motel 6. We have Motel 6′s in our area and they are rather nice. we have put many displaced church members in your motels. I never take time to complain, be we had to lay a towel down to shower. I am asking for a refund. I do not feel I should have to pay for what we were subjected to. I look to hear back from someone ASAP please.
We stayed at the Motel 6 located off 151 Vulcan Rd
Birmingham Alabama

Thank you in advance
Marcella Wood

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Jay Dunn July 22, 2015 at 9:10 pm

I have been staying in a motel 6 in Savannah Ga for 3 weeks, here for work from NC. My room has never been cleaned , I complain everyday and the manager , employees don’t seem to care. I have to go to the office every other day to get toilet paper and towels. And they have not had clean towels for the last 3 days! There are numerous drugs being sold here and it’s a shithole place! Please don’t stay here if you have children or any morals!

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Allen. smart July 22, 2015 at 5:44 am

My family and I stayed at the motel 6 in Shreveport LA I called guest relations 3 times the only way I got a answer was go to the motel and call guest relations the manager wood not return calls she said that she wood let us have a room for $ 30.00 after we spent $600.00 at the motel the ac leaked all over our things we throw away $400.00 Worth of stuff Just this alone. It cost me $1100.00 just to stay there not
To say I Am a very sick man I was moving Back àaaato Shreveport so I wood be close to my doctor we was looking for a house to rent On the last day we went to look at a house it was about 9am left a cell phone with my twins I had my bullmastif with us and I did not want someone to get bitten that call me in the middle of renting this house and say if we don’t get out that we’re calling the police so I drop what I was doing rush back to my twins the grounds keeper told my boy’s that I mean if that want to say some thing all that had to do is.ask to talk to their m or dad my boys wood have called and I wood have talk to them not therten them with the police check out is at12:00 noon not 9:00 am that don’t want to make it right I have spent one years at this motel once mouth just to see my doctor we will not stay at a nother motel 6 if you have many since neather wood you

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concern ex employee July 20, 2015 at 7:15 pm

To whom it may concern: Motel 6 in Syracuse ny…the headhouse keeper and the assit manager..Monica and dimitres, they need to learn about employees rights obviously have no clue..both of them change when they want the rules of Motel 6 example employees must clean a room in 22min then they’ll intimidate you and change it to 15min ..imposible no materials, also they expect you to do maintenance work being a housekeeper when these employees applied for this job they wrote housekeeper not Maintenance, well they say that there a team yeah right when you have a head housekeeper doing nothing at all and playing around with the assit manager instead of pitching in especialy when they jack you up with 23 rooms oh and no materials what so ever.loundry not done etc etc…I’m sure they think were not smart because we are latin shame on them…I want somebody from corporate to investigate…these people are scared and I’m tired of hearing how abusive miss monica and dimitres are….people might be saying leave that job but remember your not in there shoes they have childrens to riase and bills like any other AMERICAN CITEZEN. so there taking all off this unlawful things there rights as a employee is nothing ..I hope I have a response soon. I’m willing to take this father if this doesn’t stop. yours truely ex employee ask me why I’m a ex employee my rights were smashed..ps these employees already complained about there head housekeeper and guess what? yep she’s righting them up (warning) retaelation I think if your going to tell a employee that they did something wrong in a room …don’t you think you HAVE to SHOW what was the problem HELLO ..and no she didn’t

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Erin B July 20, 2015 at 6:39 pm

I personally went to the College Station, TX Motel 6 on 7/19/15 to reserve a room for 7/20/15. I needed to secure the room for my husband to gain entrance before me, as he would need access before I could get there. After 9 hours of firefighter training in the 102 degree weather, Carol refused to allow my husband to check in. I followed the exact instructions that were given to me and left a copy of my photo ID so that he could get into the room before I was able to make it there. Great way to treat you firefighters…. or customers. Absolutely ridiculous!

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YEONGJIN GWON July 20, 2015 at 4:23 pm

I am writing let you know that I am going to complain about my upcoming reservation at Belmont, CA (reservation#: 1251M33529). I basically made a reservation in a studio with kitchen for 16 days from July 24th to Aug 9th, however, have modified check-in date to July 26th due to the company schedule. When I got a new confirmation email, my room was changed without any notification to me. To be honest, the representative did not tell me anything when I was modifying the reservation. After I got the email, I could realize that the room has been changed.

Upon checking the email and called again to representative 800-466-8359, they forced me to contact a local branch directly to solve this problem. In Belmont branch, they forced me to contact 800-466-8359 directly to overcome the problem. As a customer, I am really nervous for both representatives. No one mentioned why this situation happened and did not say any single word, “sorry”. Since I have family, that is the reason why we make a reservation in studio. Due to the unreliable modification from your property, my upcoming schedule as well as family plan might be screwed up.

Let me know how to overcome the problem as soon as possible. This event will be huge impact on me for the image of your property.

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Michael Hathaway July 20, 2015 at 3:50 pm

I just had an unsatisfactory stay with Motel 6 and think I deserve a refund.

I stayed at the 1170 Malabar Rd, Palm Bay Fl. Motel 6 #1292 for 1 day on 7/19-7/20/2015. My Guest No. 52826.

At 11:30 pm 7/19 I could not get back into my room #405 because the door lock was not working – the batteries were discharged. The Master Key would not work. All of my property was in the room except my cell phone. I was moved to room 400. I could not access my property until 12:30pm on 7/20 – over 12 hours. My heart medication was in the locked room which made me ill in the morning, but not bad enough to call 911. My wallet was locked in the room so I was not able to buy breakfast or lunch. My car keys were in the locked room forcing me to cancel my Health Appointment. Lastly I had to cancel a planned lunch with family. This all adds up to a very bad stay at Motel 6 due to a lack of maintenance of the door lock batteries. Four hours of my day were also wasted, so I believe the Guest bill should be cancelled.

Please note this is not the fault of maintenance personnel because the locks do not have a “low battery” indicator and in my experience new batteries go bad.There is no maintenance schedule that would have prevented this. I was told the locks have done this before, So why has Motel 6 not replaced the locks with battery indicators? One horrific scenario would be if a mother leaves her infant in the room to go out to her car and is not able to get back into the room for hours? Because the AC has to be taken out of the wall or the window has to be broken out.

Thank-you for your professionalism to compensate your Gusts for hardships that are not their fault. Life is full of hardships and the biggest draw for going to Motel 6 is to escape them for awhile with a relaxing stay.

Sincerely, Mike Hathaway. Call anytime, (321) 507-****

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Sara Pryor July 20, 2015 at 11:15 am

I called the reservation line to make a reservation for the night of the July 18th and checking out on the 19th. The operator made the reservation for the weekend of the 25th and 26th.We were going to San Antonio and our reservation was for the the Wurzbach Rd.
hotel. When we arrived after a 12 hour drive we were told that our reservation was for the following weekend. The person at the hotel was extremely rude to my husband when he tried to check in and they never offered to even help him find other accomodations. Apparently there was something going on in town that weekend, and there were no rooms to be had any where in the city including on Fort Sam Houston. We ended up having to sleep on our daughter in law’s floor.

Am extremely unhappy with this situation and the way we were treated.
Someone needs to make sure that the reservation operators are making sure that the dates of the reservation are correct.

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E.R.F.E.G. July 20, 2015 at 10:36 am

Worse get to motel to stay at. The security guard and staff was selling or allowing drug dealers to sell all types of drugs on site. Most of the staff is on illegal drugs. Watch them using while working
Rooms was OK, look decent, however, was eating alive by heavily BEDBUGS in bed. Told staff who just ignored my wife and I. Was overcharge on room by 25.00 dollars over room. (Sunday rate only 39.99 vs. Paid out weekend rate if 54.57)
Wouldn’t never recommend this motel 6 to nobody… Owner

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Linda Ward July 14, 2015 at 8:15 am

On July 7, 2015 I checked into a motel 6 in Kannapolis, North Carolina.
I was having my carpets cleaned and thought this was an inexpensive option for allowing the carpets to dry over night.

I stayed in room 101. The room was gross. It was supposed to be a no smoking room but reeked of smoke. After aproximately 1 hour I checked the bed corners for bed bugs.
There they were!!!! Alive and crawling.
I checked out and I will NEVER use motel 6 again!

Now I am contacting the HEALTH DEPARTMENT!

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Janet Hasecuster July 16, 2015 at 12:44 pm

On July 9, 2015 my husband and I checked into a Motel 6 at the Nashville, TN airport. The staff was the most unfriendly I have ever experienced. The room was disgusting, reaking of cigarette smoke (it was a non-smoking room) and mold. The floors were damp and disgusting. We kept our shoes on. There was trash on the floors and the bathroom smelled of urine and had urine on the seat. Dead bugs in the shower. The health department will be called. The staff did not care how dirty the room was and offered zero assistance with our complaint. The pool is closed for the entire summer. The “activities” in the parking lot and hallways were very concerning. I guess if you want a hooker or some drugs, it’s the place to be. This was my first and LAST stay at a Motel 6. I will sleep in my car at a rest stop before I will ever give them another dime! Good luck trying to register a complaint. No one will return your calls, emails or facebook messages. Their customer service is laughable!

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Ben Piskor July 13, 2015 at 4:57 pm

I just stayed at the Motel 6 at 2501 52nd Ave, Moline, IL 61265 from 6-10 to 6-12. When we arrived, we were put in a room with no running water that was currently under maintenance and had no pillows or towels. We were told they had no other rooms available, so we slept there Friday night.

On Saturday morning, Dwayne, the manager of the motel, moved us next door to another room with no shower, but found towels and pillows for the bed. Dwayne then disappeared for the remainder of the weekend, so I was unable to discuss getting a refund or reduced rate for the inconvenience. I emailed him on Saturday morning and still have not received a response.

I tried calling the motel again today before sending this email, and was able to speak with Dwayne. When I asked to have our rate reduced, I was told by Dwayne that he already “comped” us a room by moving us out of the 1st room and giving us the 2nd one at full price, even though he told us on Saturday that we never should have been in the 1st room at all. Again, neither room had a working shower and the bed frame of the 2nd room was broken at the foot of the bed, causing the bed to sag near to the floor. Dwayne never discussed this with me when moving rooms, but spoke with another of the people staying with me, never asking for the person who paid for the room which is me. He had already charged my credit card for the full amount as well.

I tried to argue that we should not have to pay full price for either room, since both were not in working order, but Dwayne hung up the phone mid conversation. I tried calling back immediately but was hung up on right after he answered the phone. I tried a 3rd time and no one answered at all.

This is completely unacceptable, since the 4 of us staying there were not able to shower for the entire weekend we stayed there in the middle of July. We were caught in a rain storm Saturday morning and it was 95 degrees on Sunday and we were unable to shower the entire time.

Please contact me about this ASAP with information on how I can obtain a full refund for this terrible experience. If there is any way to reprimand Dwayne as well, that would be greatly appreciated since his customer service is superbly lacking, to say the least.

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Rachel July 12, 2015 at 9:49 pm

On July 11, my husband and I stayed at the Motel 6 in Espanola, NM. First of all, the man at the front desk was rude. It was supposed to be non-smoking and it smelled really bad. The carpets in the room and in the hallways were filthy! The sink in the room was clogged. I took a shower with the bathroom door open and the smoke detector came on. There were no batteries in the remote. It was disgusting. I kept my shoes on the whole time. The sheets looked clean, but I couldn’t help but think they probably had gross unseen things.

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Khiari Toussaint July 11, 2015 at 10:44 am

A month ago at the motel 6 in Lafayette Louisiana off Evangeline thruway I left my teacup yorkie in the room and ten minutes later when I came back my dog was gone because a housekeeper let her out and she was stolen I spent 1,500 on my dog and I want to be compensated or I am going to sue the hotel and the employee personally the manager Roy Simon said he filed a complaint and I also had the police called and nobody has gotten into contact with me. I’m very angry and I will take this to the news because I’ve called and my family has called and gotten no answer.

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Beatrice July 9, 2015 at 3:42 pm

Dear Guest Relations

I am writing in connection with my recent stay at the Motel 6 located at 69570 CA- 111, Rancho Mirage, CA, 92270. Unfortunately, due to: noisy conditions, a malfunctioning television; roach and fly infestation; leaking ceiling; along with terrible management, my kids and I spent fourteen miserable nights at your motel from June 26, 2015 thru July 8, 2015

When we arrived at the Motel 6 there was an unexpected party in the pool area. I understand that this is a motel and that you will have your rowdy guest from time to time. However, when we got to our room (which was located adjacent to the pool area), there was no end to the loud and disturbing noises coming from the pool area; we couldnt get any sleep whatsoever. After complaining, a Motel 6 representative was sent to address our complaint. The representative then informed us that they told the party goers to please keep it down. But as soon as the Motel 6 representative returned back to the office, the pool party contiuned way beyond the posted 9:30 p.m. pool closing. When we asked to be moved to another room, we were told that the motel was completely booked. Unfortunately, we were forced to wear ear plugs to bed. This was only the beginning of our dreaded stay at the Motel 6 in Rancho Mirage, CA

The next event I would like to address was the cable on the television repeatedly going out. We could not watch television for more than twenty minutes at a time before the cable went out. This frequent malfunctioning of the cable was very frustrating; especially with kids in a room no bigger than the master bedroom in our home. I understand that the cable can go out periodically. But for the money that we had to fork out each night to stay at Motel 6, makes the cable dilema unexceptable. Having frequent cable interuptions is trival compaired to having uninterrupted roach and fly infestation.

We’ve never seen roaches as big as the ones that reside here at Motel 6, Rancho Mirage, CA, except on Animal Planet. And these roaches resemble a small animal (please see photos below).

My kids were so frightened of the roaches that they refused to turn off the lights. Ever! One could only imagine how difficult it would be to fall asleep with all of the lights on in the room. Let alone worrying about a filthy roach crawling on your body. Just the thought of it makes me want to puke! The fly situation only added to our already missarable stay at the Motel 6 in Rancho Mirage, CA.

When we first opened the door to our room, approximately three to four flies flew outside from our room. I didn’t think much of it initially. But the next day, there were five more flies in our room! I didnt know if there was a hidden nest of flies or what? All I knew was that there was at least three flies in our room on a daily basis. Unexceptable! Simply unexceptable! I am still debating on which incident was worst: the noisy conditions at the motel; the cable not working probably; the roach and fly invasion; or the horrible living conditions that my family and I had to endure for the two weeks stay at the Motel 6 in Rancho Mirage, CA. Yes! Horrible living conditions!

The third day of our two weeks stay at Motel 6, Rancho Mirage, was very interesting to say the least. Well, I had to use the bathroom that particular night and when I got out of bed, I noticed the floor by the bed was wet. At first, I thought that one of my kids had spilled a cup of water. I wish that that were the case. I realized that the entire roon was soaked with water! Upon further investigation, I came to the conclusion that the problem was coming from a leak in the bathroom ceiling. I immediately contacted the front desk. Of course, they put us in another room, but it was an inconvenience to wake up my kids at 3:a.m. We had to pack up all of our belongings and move to another room. To make matters worst, when I asked the front desk person to compensate me for my troubles, all that I was offered was exactly twenty-four hours of free Internet. How pathetic. This incident was trivial compaired to the unprofessionalism and discriminatory actions of the staff and management of Motel 6, Rancho Mirage

When my family and I first checked in, I was treated rudely. “The person at the front desk must be having a bad day,” I thought to myself. So, I didn’t think much of it; until the following day, that is. I began to notce a pattern that the motel staff was exibiting; a pattern of unprofessionalism and discriminatory action against my family and I. I have a disability; I’m deaf, but I’m able to read lips perfectly. I informed the manager, Connie Solano, of my disability the morning after I checked in. I instructed her to tell the staff to look at me when speaking; a simple task one would think. But every tine I would try to communicate with the staff and/ or management, they would purposely not look at me in the face while speaking. Therefore, being deaf and unable to read lips, I was unable to communicate with them. I would have to bring my twelve year old daughter with me, if I needed to address someone. In addition, Connie Solano would always harass my kids when they would swim in the pool; claiming that my kids were too loud. They are kids for Christ sakes!

This is not what anyone expects after spending a $1000 at a Motel 6. I would like…no! On the contrary, I demand to be compensated for this tremendous inconvenience my family and I had to endured. I ask that you refund my money right away and offer me a free, more comfortable stay in one of your other more handicapped friendly Motel 6′s in the near future. If not, I am prepared to take my complaint to a higher authority

I look forward to hearing from you as soon as possible

Thank you,

Beatrice Damashek

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Robert Valenson July 8, 2015 at 10:58 pm

To whom it may concern:
I and my wife recently stayed at your facility in Elizabethtown, KY 42701. I will be disputing your charge for our room. I feel that your choice of management should be reconsidered. If it is company policy to rent out rooms with doors ripped off the hinges and then refuse to refund so we couldn’t go on to another hotel due to the amount of time it took to wait for your representative just to be ignored is Ludacris. I have time stamped photos of that evening. And will upon request share them with you. I did not appreciate having to stay awake all evening while my wife was allowed to sleep. It is your responsibility to ensure that a modicum of security is provided by having secure doors. I am pretty sure you would never let your family endure such an action from anywhere they stay. Again I will do everything in my power to make sure that others know of this outlandish conduct of your company.

Thank you for your time
Robert Valenson

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Kerry July 8, 2015 at 8:26 pm

We made reservations for two rooms at the Motel 6 in Waxahachie, TX, for the third night of our move from SW Utah to Houston. As soon as we entered the rooms we saw roaches crawling on the floors. They were also under rugs and between mattresses. While my wife started to gather our belongings, I went to the front desk and informed them that we had to leave, could not stay, as the rooms were infested with bugs. The front desk person didn’t say anything. I asked if there was another Motel 6 around and he provided directions. I asked if that hotel was without bugs and he nodded yes. We left the roach-infested hotel, turning in our room keys and went to the other Motel 6. 3 weeks later, after finally getting settled in our new home, I noticed on our bank statement that we were still being charged for the two roach infested rooms. The Motel 6 corporate office basically told me to pound salt. They offered to send a coupon for a one-night, one-room free stay but would not credit back the charge. They got our money for two rooms at their other location, but still charged us for two roach infested rooms for that same night. And we spent less than 5 minutes in those rooms, immediately seeing roaches all over the place. I didn’t accept their coupon offer as I will never again stay at a Motel 6. Be careful and read the reviews. Many of their hotels are dumps and bug infested. Absolutely the worst hotel I have stayed at in all of my 60 years. Stay away from Motel 6. You are taking a huge risk booking a room at their hotels

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gregory fronczak July 8, 2015 at 5:03 pm

Never in my life have I had the worst experience in my life at a motel. My company put me there flipping the bill. The place was under construction which made it inconvenient, from parking, the fire alarm going off,the main lobby being closed for 2 plus weeks. They removed the soda and snack machine from the 1st floor. The dryer on the 4th floor was out for 5 days. Even after calling the front desk and they new nothing about it makes your communication suck.
After being there for 2 weeks I called and said my heating/ air conditioning unit Wasn’t working and never did. The night I arrived after a 7 hour drive from Baltimore, the box was hanging off the wall and was never secured. 2 weeks later after I called to say it wasn’t working the finally fixed it. A week and a half after that on Monday morning July 6th I was extending my stay for another week. I was told that I was banned from further staying there because I tampered with the wall mount of the air conditioner. I told the girl at the desk at 315 in the morning because I work at 4. I told her bs. That box had been hanging there the day I arrived. Your general manager called me at 730 Monday morning to tell me I was no longer welcome there. He said I was suppose to check that day at 12. I said I was planning on renewing for another week. I go to work at 4 am. Told him I would be back at 6 or 6:30 to remove my stuff. He was so unprofessional, I’m in the hospitality business. You should be ashamed having someone like that working for you. I bought 2 nights of Internet that I was neve able to use. The general managers name is Craig Dilley 1668 Worcester Rd Framingham MA 01702

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Andrea July 8, 2015 at 4:27 pm

Motel 6 is comparable to a slumlord of an apartment complex. They ignore your complaints And do nothing to fix the situation. My 6 month old daughter and I we’re rented a room that had no working air conditioner with temperatures well in to the high 90′s and suffered all night long In the heat and was heat sick the whole next day. I have emailed Motel 6 four times in the last four days since this occured since I got nowhere with the people who run this motel 6 In Turlock Ca. Seriously they rented a room with no ac to me without telling me anything and refused to refund my money and wanted me to pay more if I wanted a room with an a.c. that worked. I am disgusted with motel 6. If I don’t hear back from A LIVE PERSON AT MOTEL 6 today I am going to the news people so other people don’t fall victim to their horrible hospitality.

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Roger Rodenz July 8, 2015 at 2:09 pm

I stayed in one of your rooms last night and had to be moved due to the soiled blanket the large amount of dust the air conditioner leaking and being extremely loud this was at 3am the new room was filthy so waited to complain till the manager was extremely rude to my wife and made us leave is this hospitality considering my wife is 6 months pregnant and was just thrown out on the street

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Jason Cromes July 7, 2015 at 1:31 pm

This letter is in regards to an incident that occurred at your establishment (Motel 6- 1401 Bloomfield Ave Baltimore, MD 21227) during the overnight hours of Friday, July 3rd, around 2 am. I was traveling to the Baltimore area for the holiday weekend from Silver Spring, MD and was thinking about booking a room at your motel as a walk in customer. When I entered your parking lot I decided to survey the premises before deciding to book a room there, which I do at most hotels/ motels before choosing to do business with them, however in the process of surveying your establishment, I had to use the bathroom, so I parked in your parking lot closest to the rooms facing the back and was immediately approached by an African American woman that was just walking back and forth past the rooms dressed in all black. She then approached me and asked me for a cigarette. I assumed she was a guest there, however I was wrong. Before I know it, she pulled out a gun and a white recent model car (*possibly a Nissan Altima, that was parked in your lot as well) drove towards me and 3 other African American males with guns began to exit the car and approach me. This resulted in me being robbed for approx. $50.
Immediately after the incident, I drove away to find a safe location and called 911 (2:22 am). The 911 dispatcher took a report of the incident and my contact information and dispatched officers to your location, but I was not there any longer, because the suspects were still at your location and I didn’t feel safe, nor did I want to get shot. After calling 911, I called to report the incident (2:42 am) to your front desk attendant and the woman who answered the phone was extremely rude and nasty and even got angry with me and told me, “You were supposed to report the incident to the front desk first and the police came but she told them she knew nothing about a robbery so they left.” To my understanding when a crime is being committed regardless of the location you always call 911 first, but she basically chastised me for calling 911 first and not the front desk. I even then began to ask her “don’t you think the police need to be alerted again.” I even offered to come back to the hotel with the police present which she declined before hanging up on me. Her approach to the incident not only provided horrible customer service, but also showed she didn’t care about the safety of the guest or even herself, since the robbery crew clearly has a set up running at your motel. Prior to her hanging up on me, I even asked her “was it possible to review security footage of the incident to help identify the suspects to help get them off the street and prevent other patrons from being robbed, but once again she declined.” I’ve stayed at many hotels over the years and have never experienced such a disheartening experience, not only from the unsafe premises, but also from the front desk attendant.
I was relieved the incident didn’t result in any bodily injury or death; however, I was highly disturbed the incident occurred and I would think one of the main concerns of a hotel, regardless of their quality level would be guest safety. This hotel was not safe at all, nor was the front desk attendant concerned the incident even occurred. Amongst other things during my experience on your premises I noticed were high levels of open air prostitution in your parking lot.
Would it be possible to have your security staff review security footage of the incident at this location of your hotel on the morning of July 3rd, between 2:00 am -2:15 am in the back end of your parking lot. If the footage is available you will see me getting robbed at gunpoint and the woman who robbed me along with the white car full of the additional perpetrators. I was driving a 1996 dark green Toyota Corolla and was parked across from an 18 wheeler tractor trailer parked on the side-backend of your parking lot. Any assistance you can provide in this matter would be greatly appreciated and may even help lead to the arrest of the offenders and would help ensure the safety of your future guest. Hotel staff should also be trained on protocol for traumatic incidents of this nature to ensure guest safety. I have frequented other Motel 6 locations in the past and never had such a horrible experience and really don’t feel safe staying at any Motel 6’s in the future after this incident. Based on this incident and location, I don’t feel this hotel is safe for anyone to stay at.

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Leona Neal July 7, 2015 at 11:49 am

I have used Motel 6 for years and I have always been very happy. However February of 2015, I stayed in Pocatello and has the worst experience ever.
And now to top it off I was promised two free night vouchers for the two rooms I had there. And NO ONE has been in touch with me and have still not vouchers.
Not happy at all….and will not stay again. Or recommend it to anyone.

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Henry July 6, 2015 at 10:10 pm

Went to Niagara falls CAN. Thought I was directed to the correct hotel . When booking through third party you never know. With out thinking I put my bank card on the counter. I spoke to the guy at the desk of hotel 6 we talked and I realized that I was in the wrong hotel. I ask for my bank card back and left.Found the correct hotel didn’t think about it anymore till the next day. Come to find out the guy charged me 185.00 . Hotel 6 in Canada is not to be trusted. When I confronted them about it I was told that a room was booked by third party. I checked with them they could find no such reservations. When the third party contacted them they were told I cancelled the reservation but had booked a second one through another third party site. When I contacted them I was told they had no reacords of it.

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Kathleen Misenheimer July 6, 2015 at 6:19 pm

Check in to Motel 6 #0380 (room 204) in Tucumcari, NM on 6/17/15 for one night stay with two children. Initial appearances looked ok so after very long drive I fell asleep only to be woke up by kids telling me about bugs. It was an infestation on the ceiling, walls, vanity, beds and bathroom. They were everywhere. I went to the office and told person on duty what was wrong and she said she was sorry but it was because of the weather and there was nothing she could do. I told her we were leaving and wanted a refund of my $44.04 cash payment. She was not able to do that either. She also mentioned that the person two rooms down had also just left for the same reason. We spent the rest of out three week stays in another motel with NO bugs. Will be very hesitant about staying at Motel 6 again…

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james senesac July 6, 2015 at 5:24 pm

i have been at one other motel 6 in the area very clean rooms and pool but at night some one was cooking crack and selling it to the construction works who then where fight in the parking lot on who smoked the last rock….but we stayed….so i thought after all the commercials on the radio.. things have changed so i looked this one up…the pics where real nice. so i booked for me and my son to have a cheap lil vacation cause i don’t make much….the room was really nasty holes in the sheets and the walls look like a blind person painted them…the tub had a blk ring around it….me and my cause of a lack of money and my check not hitting the bank till Friday was going to just bear with it and make the best of it till BAM….someone ods 4 doors down…so we had to leave and drive straight back home in augusta, GA …and i was told i could only get one day refunded..and i was on in there for 4 hrs…i will be seeing a lawyer to see my rights or you can just give me the hole 96 dollars back and i will let it go..not only did i waste my money …but ruined my only vacation with my only son who is growing up fast…this will be posted to Facebook with your number and address…if i do not get a reply…all so why do employees get to bring there babies to work and run around and there thug looking boyfriends hang out in the lobby…

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Ms. B July 5, 2015 at 10:16 am

During my travels this summer I have stayed at motel 6 mainly because kids are free, they allow pets, I usually get a quiet clean area with very sweet house keepers and the fridge is a life saver. I’ve been to Dallas before, we went to great Wolfe for a girl scout vacation so I can’t say ” people here are just rude” I have to say this was the absolute worse place I have ever stayed. First off I asked for a location near where I was so that I wouldn’t have to travel far during my stay. I was lost and saw another along this 28 minute drive. The first one was full but the desk clerk there called another location and they had room she also said something that I have heard before, “let the clerk know you made a reservation online see if they will honor it or help u with the cancelation and set up another that way you can get the same rate.” That did not happen once I got there nor did he help me with the cancelation just told me to go online. I get upstairs shower try to relax and there are little black ants on the floor. I record it and took the video downstairs for the clerk to see. There were other customers so I politely said I will let you go ahead with your guest and I’ll wait. When I told him he said what do you want to do? I would like another room I said. He said is the room clean? Well besides your ants I’d say yes, he said no i mean did you use anything, are the towels clean? I said well we took showers. He stood there then said what if we sprayed the ants?. Really spray the ants, so are you expecting us to lay in bug sprayed sheets then have bug spray on the floor for my pup to get in? No I don’t think so we need another room thank you. We were moved from 228 to 324. 324 had the box frame for the TV on the floor ( not to mention it wasn’t working), it was missing the fridge and the a/c only went to fan not cool. I went back down and told him my complaints. He said I can fix the TV, you just need another remote. OK that’s great. Are you going to bring me a fridge and take this box frame out I asked. He said the frame is OK. I said it is not OK what if my pup gets hurt are you going to take care of the problem and although my kids are old enough not to mess with things accidents happen. At almost midnight he suggested I get a refund. Lol really where is your manager he said they wouldn’t be there til morning. (Oh how convenient) well I’m awake dealing with you so wake them so they can deal with me. You put me in a non functioning room I again listed my complaints then said no you will treat me like the guest that I am and give me the accommodations that come with. He stood there for a moment and said I will be up with another key you can go. I said excuse me, he repeated himself, I said that is rude. He said m not rude. I said oh yes you are. I have been patient, there is no reason for you to be told like a child you can go. I’m the one being wronged you have no customers so I want to see to it that your now is right now and not now that’s 20 minutes later like earlier so yes I’m right you are rude. He said I’m sorry, then came up stairs moved us to 308. Huh, still missing a fridge, shotty showing TV but luckily for me I live in a very tech savvy world so everything is recorded and ready to upload. This was the worst possible service ever. This person needs training or to be fired. I would never recommend motel 6 to anyone as a whole ever again. I believed its called guilt by association, or one bad apple ruins the whole bunch. It was just the worst and he was right about one thing, a refund. Teach your staff the golden rule of hospitality and life, treat others how you would want to be treated. I didn’t request anything than what I was suppose to have.

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Chris Burdick July 4, 2015 at 4:41 pm

I checked into the location near the airport in Kansas City to spend the 4th with my son. The main reason I wanted to stay was because they had a pool. As we were walking to our room we noticed the pool was closed. I called the front desk asap and asked for a refund because we did not know about the closing. I was told to come down no problem. When I went to get the refund I was Informed it would not happen. After arguing with the clerk for almost 30 minutes I was told I would get my refund and she didn’t want to hear anything else. She’s proceeded to tell me if I didn’t stop telling her about why I was upset she would either make me wait or not do it at all. I do not appreciate the bad customer or the disrespect that I was treated with and it will be a slim to none chance before I visit this location again

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Patricia Moran July 3, 2015 at 12:48 pm

OUTSTANDING! My stay at the Motel 6 in Hemet, CA can be described in 1 word…. OUTSTANDING! The rooms – CLEAN. The office staff (Cindy and others) – FRIENDLY and HELPFUL. The cleaning staff (Jana and others) – PERFECTIONISTS. The ground keepers – GREAT AT THEIR JOBS. I would recommend this motel to any and everyone! Thank you Motel 6 for the Hemet, CA location!

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Steve Carson July 3, 2015 at 12:44 am

Did you know that Motel 6 keeps a Richard Nixon-like “secret” Do Not Rent list?
As a professional fisherman, I stay at Motel 6′s at least once a month, usually in California, but sometimes other states.
I am 61 years old, NEVER party, NEVER have guests; I go to bed early, and get up early to go fishing.
I received a confirmed reservation at the Vallejo, CA, Fairgrounds East, location #1050 for June 30 and July 1, and stay at this location about 3 or 4 times a year, last time in mid April.
Arriving at the location around 11 PM on June 30, the desk clerk gave me the evil eye, and I was shocked and dismayed to learn that I am on the “Do Not Rent” list, because I “Caused a Disturbance” during my April stay.
No doubt somebody caused a disturbance during my stay, but it wasn’t me!
Mistakes can be made, but they let you make a reservation, get hundreds of miles from home on a holiday weekend with all hotels full, then late at night tell you to get lost.
Sleeping in your car is no fun.

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Alan palmer July 2, 2015 at 8:34 am

were about to stay at Motel 6 in Lafayette LA until we checked the room. This place is a terrible representation of this chain, room was filthy, bed lumpy, (was not about to check under the covers) air conditioner was bare with no covers at all. Many people loitering outside which gave us a terrible feeling for our security at this location and so requested our money back. I don’t no why this chain does’nt run inspections on their premises as this has certainly left us with a very bad impression.

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Jv July 1, 2015 at 4:05 pm

Have been calling the office and motel in Thornton co did not even stay and was still charge want to be refunded I ask for an accessible room to be able to have access to a bathroom since I get around on my wheelchair .then I get to the room they referred me to find about it is not wheelchair accessible went back to return the key and let the clerk know that I could not use the room so I would not be needing it . To find out in a few days later that I was still charged . we have been calling for 3 days already no answers and management are always out of the office or in meetings for the next few days. got corporate office number only a recording to put you on hold all day ! all i want is to speak to someone to get my money refunded !

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Tawanika Penn June 30, 2015 at 5:14 pm

this week should’ve been the best weekend. instead it was the WORSE. my children do AAU track and was there for the National Qualyfier to go the Jr Olympics. he’s 11 she’s 9. the room APPEARED to be clean upon initial inspection. They have a equipment gym room they must be upened with a guest key. someone rigged the door with a screwbso it was accessible at all times. we let our kids play outside not knowing this room was open. moments later people are screaming my child had abrasions and blood coming from her face to her sides and back! the owner manager didn’t think it was a issue I called the police and paramedics. I had to pay out of pocket because they didn’t accept out insurance. to make matters worse i go to the store to get clean wrapping to find they switched beds. the person watching them said it was TWO ROACHES in the bed. the next morning they were suppose to do a wake up call at 6 we had to be At thec track by 715 the phone did not work and sincevwevwas running late I forgot to take my do not disturb sign off the front of the door housekeeping didn’t vlea5n the room. I sent to the manager and told him I needed a phone he argued with me and I never got one he finally sent a housekeeping but I had already asked a friendly housekeeper to do my room. the list can go on on I have videos and pictures. a affordable price isn’t worth your child’s life or basic sanitary conditions. I was told it takes 30 days for them to do a investigation ….really???? avid MOTEL 6 2674 PRUDEN DRIVE SUFFOLK. VA. IT SITS RIGHT OFF THE HIGHWAY

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Patsy Merryman June 30, 2015 at 11:01 am

Why do you hire people who can not speak English or understand when you speak to them. I think INS needs to get involved with the people who work for Motel 6. I have stayed at your motel off and on for a couple of years and have seen and experienced alot of activity. I take kimo treatments in albq.n.m. and drive over 200 miles to take them. It is cheap for me to stay over nite cause I get sick from my treatments that I got to rest. The only thing I have ever got from you is I am sorry but we are not responsible for my car getting destroyed and my dog riding from a fire started in a vehicle that burned 4 rooms and damaged a few others mine included. My car was damaged and got fined for parts falling off on the inter state 40 . They wouldn’t let me move my car until the fire was put out. The heat melted the rubber and windshield wipers and cracked the plastic bumpers which fell apart on my way home. My dog a Pomeranian got sick from the smoke and traumatized from the windows blowing out in my room I buried my companion 2months after this incident. My life has been sadden beyond words and I haven’t found another dog to replace her she comforted me and made living with cancer easier. I had to miss many treatments cause my car was not road worthy to drive and cost me to much money to repair. But your response was my insurance had to fix it liability doesn’t cover the damages from fire. So I had to pay fines for littering and driving an unsafe car on the highways it ended up in a wreaking yard for savaged parts. Then I had to pay vet bills for my companion then I buried her.that was one of the saddest days of my life it was like loosing a family member. When that fire happen at your motel on I 25 south in albq.n.m. the manager was at another motel she was managing on university ave. In albq.n.m. The police and fire department notified her to come to the motel but she never showed up. When the fire broke out the phone service was out of service if a driver on the inter state hadn’t called 911 the situation may have been worse thanks to God a good samarertain called for help. It may have saved lives. Your phones wouldn’t even call the front desk. This happen after midnite and at 630am the manager told the lady at the desk to let the people who’s rooms were destroyed to have a room till noon that day to get rest and clean up but had to check out at noon. Now this same manager that would not come to see what was going on with the motel. That motel she wouldn’t leave was in the news on TV for people cooking Meth in their rooms which is against the law and dangerous. The vapor from that drug causes health issues for years to come and painting over them does not cover the danger of it. But it sure did save your company money to cover up just like blaming me for my car damages and my clothes and luggage I had to despise of and my companion dieing from a fire that was not my fault but I had to pay for damages and the room I rented that evening. Since this is a corporate company I think you should hire people that speaks English and is not from here to manage your motels. That way your chain of motels could improve on how they are managed and the rooms would be cleaned properly I clean my room when I stay now cause I don’t like nasty bathrooms with hair around tolits and bathtubs and the linen is clean not stained and smell of someone else sweat and hair on sheets. Housekeepers are not cleaning the rooms to standards and can’t speak English nor understand when spoken too. The quality of your standards have went down with employees that work here. Thank you for leaving the lights on..But your standards of clean rooms and friendly staff and the saftey at staying at Motel 6 has went down hill with every new motel you build. I still have cancer and it isn’t curiable but I still have to keep going to doctors and still stay at your motel except I don’t expect your standards to be as you put them out to be. Thank you for loosing my companion and my car destroyed and me having to replace my luggage and clothing on yes and for allowing me to clean up after the fire at your motel. At least you got the persons car insurance to help with your damages And your insurance on the property to bad I got stuck with expenses on myself.

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Mishuvon June 28, 2015 at 12:20 am

Never again will I stay at a Motel 6…. We had a family event in Idaho and for 3 familys the price was fair to stay at Motel 6 or at least we thought. We booked our rooms on a travel site 2 months prior to the trip, We go to check in and they charged us the correct price we reserved on online for 1 room but the 2 other rooms we got changed over $110.00 for the 2 other rooms. That was the first problem we then go to our rooms and none of them were cleaned. I was very nice about the problems until I reviewed my conformation and then I asked to speak with a Manager who was so unprofessional, I wanted a refund on the over charges on the 2 rooms the manager told me there was nothing he could do until he contated the booking company and then I would need to resolve the problem with them on the over charges. That is when I had enough I demanded a FULL refund and I would take our business elsewhere that is when the manager was like oh I can do the refund right now but it needs to be put back on your card, which didnt make any sense because we paid in cash on 1 of the rooms that was over charged. We were there for 3 days 2 nights and we keep getting people knocking on our door because there keys didnt work and they were told our room was just given to them from the office. The owners were unprofessional in the hospitality industry. The rooms were not clean the service sucked and they over charge. Never again worst experience I have ever had with any hotel company. Idaho location near Lava.

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Kristen nicklas June 27, 2015 at 9:47 pm

I wish there was an option to upload pictures so you could see the rash my two daughters got after laying on the bedspreads at your motel 6 in Savannah off I-95. After an over 10 hour drive we were quite happy to reach our stopping point for the evening. We checked in and left 20 minutes later for dinner. Within minutes of leaving the room a rash started to appear anywhere on their bodies that was not covered by clothing (face, neck, arms, legs) and by the time we arrived at the restaurant for dinner they we’re itching everywhere. I noticed the room smelled heavily of fragrance when we first walked in and thought the sheets felt a bit damp but convinced myself they were just cold from the air conditioning. To say I am disgusted is an understatement. We obviously returned from dinner and checked out but it took us over two hours to find another hotel to take us in at quadruple the price. We travel quite often and this was hands down the worst experience we have ever had anywhere.

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Brandon Sandoval June 27, 2015 at 1:09 am

The front desk attend was just awful. We asked for a refund and stood at another motel accross the street. She was on the phone cussing in front of my 1 and 4 year old children. “Are you f***ing serious? What a B**ch, babe your aunt is on my sh** list.” In front of my children. One of the most unprofessional encounters I have ever experienced. The rooms were not taken care of but the front desk attended topped it off. We Will never stay at this motel 6 again.

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John June 24, 2015 at 11:49 pm

To Whom It May Concern:

I talk to a front desk attended but she was really rude to me. I asked why a truck could take up 6 parking spaces and to no regard to fellow motel 6 customers and all I got was sorry. That is so childish and unprofessional for any company. It was the night shift employee that told me this. If she was staying here she would get upset too. I had to park in a place that I did not like but it was not fair for that person to take up that many parking places. I hate being condescended and talk to like a child. The worker for motel 6 has a childish Profesional attitude and if she is not reprimanded I will never stay at another motel 6 and never will my fellow employees or friends.

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Barb June 23, 2015 at 7:01 pm

Looks like I should have read the comments before we rented a room at Motel 6. Leaky toilet, toilet seat loose, faucet running constantly, holes in bedspread, and TV did not play correctly, loose wires. Was hoping for a credit of some sort to Celebrate our 50th Anniversary. Oh My !

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