Marshalls Corporate Office - Corporate Offices & Headquarters

Marshalls Corporate Office

How would you rate your experience with Marshalls ?

[Total: 15    Average: 2.7/5]

Marshalls Corporate Office Address

Marshalls
770 Cochituate Road
Framingham, Massachusetts 01701

Contact Marshalls

Phone Number: (508) 390-1000
Fax Number:
Website: http://www.marshallsonline.com/
Email: Email Marshalls

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Ernie Herrman
CFO: Carol Meyrowitz
COO: Patty Lambert Sebolt

Marshalls History

Founded in 1956 by Alfred Marshall, who envisioned a discount brand name clothing store. Marshall, along with several other investors, opened Marshalls and Associates in Beverly, Massachusetts. This store was unique in its day as not only were shoppers able to find deeply discounted brand name clothing, but it was one of the first “find it yourself ” stores, where sales clerks did not offer one on one service.

The company was very successful and by 1966, had grown to become the leading discount retail chain in the US. By purchasing manufacturers over-runs, closeouts, or out of season merchandise, the company can offer discounts of 20 to 60 percent.

Today, Marshalls is a subsidiary of TJX Companies. The company currently has 975 locations throughout the US and 38 locations in Canada, with 6 of these stores being opened in 2015.

{ 17 comments… read them below or add one }

Rebecca November 16, 2017 at 12:01 pm

I went to the Brand New Marshalls in Saint Charles Missouri, this was my 1st time in many years, and now I know why I don’t shop there anymore. I waited in line, while they had 3 lights on and 1 cashier, and the manager standing up front just ignored everyone. She kept complaining about her cashier wanting a break, and she was not going to ring anyone up, after 15 minutes she said I can help you. Going back to my old customer service manager days, I was absolutely disgusted with the manager, and I told her it was her responsibility to take car of her customers and to stop berating her cashier. If someone needs to use the restroom, or take a break it’s the law, and she’s doing her job, while this incompetent manager isn’t doing hers. Nothing makes me angrier than a manager faulting her employees for her own lazy actions. I returned my items at lunch today, and I will Never shop there again.

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Lisa D Baton October 9, 2017 at 10:21 am

I have an issue with the Marshall in Largo Maryland, They fail to give me all of the items from the layaway I paid for I talked to the manager on duty and she went to look for me and they all the shoes were missing I shop at that store for a long time and only had 1 other issue. I would like to know what happened. Now I without the shoes for my granddaughter. I would like a response. Thanks

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Ken October 8, 2017 at 3:10 pm

I noticed your ad during a NFL football game this weekend. As long as you support these athletes which are showing disrespect for our flag, country, and veterans I will not be patronizing your stores, products or services. How long must we tolerate this nonsense?

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LaRayne Wright October 7, 2017 at 9:52 am

I purchased a dress…..and it’s literally falling apart at the seams. I’m in shock!! Never purchased an outfit of such poor quality before. And of course I don’t have the receipt. But I have photos. Very disappointed

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Melisa Wiliiiams September 5, 2017 at 12:30 pm

I purchased an conair face cleanser brush at Marshall. It work find for about two weeks then stop working; I took it back to Marshall explaining it stop working; immediately the cashier said we dont take back beauty products or electronics. I said I have my receipt, She said is it under thirty days? I said yes? And I said I used my visa card you can place it back on it; she call someone and the took it back and put the refund back card. The receipt says; Refunds within 30 days with receipt store credit only with gift receipt other restrictions may apply. There is nothing explain what things are restricted( I understand makeup) Not for returning I am calling corporate on that store in NC

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cynthia White-Dalmida August 16, 2017 at 6:59 pm

Corporate:

Back in 1983 I moved from NYC to CT. A few years after my move I started shopping at Marshall’s in Stratford, CT. My daughter is now 27 years old and I have shopped at Marshall’s and TJMaxx since she was in her stroller.

Some of my family members live and work in the Bronx. My experience shopping at your stores over the years has been exceptional and because I am a long time customer I got to know many managers so I have been pretty satisfied.

However, my experience in the Bronx stores is in stark contrast to what I have previously described.

My husband works for the City of New York and I sometimes stop in at the Marshall’s a few doors down from his workplace. One evening I asked to be let into the restroom around 5:40 p.m. in the Marshall’s at Grand Concourse and Fordham Road and I was shocked and appalled at what I saw.
I have attached pictures.

I blame customers of course, however, it has been apparent that the manager at the store on Fordham Road in the Bronx is not paying attention.

Do you not have maintenance staff in your stores? And for the record no maintenance person should have to be exposed to such biohazards on a daily basis.

That is just disgusting and at some point that bathroom should have been closed off and sanitized.

Please contact the manager at the store.

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Charlette Brown June 22, 2017 at 8:49 pm

Hi: I am a neighbor and regular patron at the Marshalls in Encino, CA. Address: 15945 Ventura Blvd, Encino, CA 91436. My complaint is specific to the grounds that the store is on. There is a park that is attached to the parking lot that is never kept up. I have contacted LA City several times due to it being over-run with weeds, etc., mattresses and carts being dumped their as well as it just becoming a trash heap for non-environment conscious patrons. Currently there are 3 carts in this park that have been there going on two weeks. One of them happens to belong to Marshalls. The last time I contacted LA City to schedule a pick up for the dumped items, I was informed that this is not a property of the city (not a city park) and that is the responsibility of the land owner or renter to keep this property up. They did have the overgrown weeds cut after that, but it seems to only be an issue when someone complains. When I first moved into this neighborhood (upscale with homes pricing in the millions) this park was kept very well. So much that you could actually take a break in that area for lunch. I think there must have been different management for the store at that time. Please let me know what we can do about this. It is a horrible eye-sore particularly being near the corner and makes the neighborhood look run down. I should not be the one scheduling dump pick-ups, etc. This is the responsibility of Marshalls. Thanks for your consideration and concern.

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florence burkett May 4, 2017 at 10:29 am

recently at dewitt erie blvd store .what a mess totally disorganized dirty store in auburn ny run so well should make you proud

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Jessica February 17, 2017 at 2:54 pm

I am extremely disappointed in your decision to bring politics into your business. I will no longer be shopping here as it is both unprofessional and childish to discontinue Ivanka Trumps line. You seem to forget that your customers are on both sides of the political spectrum. By you discounting her line to please one side you are basically telling everyone else who doesn’t care about the political stigma to go screw themselves. You are dividing our country even more than it already is and for that you should be ashamed!

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Beverly February 15, 2017 at 10:43 pm

Will no longer be shopping at Marshall’s.

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Dawn February 9, 2017 at 3:12 am

I will no longer be shopping in your stores. It is ridiculous that your company would bring politics into the retail market. Our country is so divided. My first allegiance is to my country. It does not matter whether you are Democrat or Republican. Our government needs to come together for the good of our country. Yet you chose to further divide our nation. Shame on you!

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Laurina Tisdale February 8, 2017 at 8:19 pm

BOYCOTT MARSHALLS FOREVER. Please be advised that I spend a lot of money at Marshall and TJMax. Further be advised that I will not shop there ever again due to what you just did to Ivanka Trump’s line which I also purchased there. I will also be calling tomorrow during business hours to cancel my credit card. This company is a disgrace for what you are doing to the children of the President of the United States. Disgusting!

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Nneka Simmons February 4, 2017 at 4:48 am

I am a parent of one of your past Co workers Imani Simmons, at your Marshall’s Store Lansing Illinois location. Your entire management team is unprofessional, rude and prejudice. I have witnessed on several occasions as a shopper, how they treated employees unethical. My husband and I will be filing a complaint on behalf of our daughter. Your staff at that location Zak, Heather, and Dina all are racist. My family and friends will never shop at any of your franchise Companies again. I will never patronize a Company that treats me or my family unjust. Your company owes my daughter and formal apology and her last check that your managers with held. We look forward to hearing from someone in corporate in regards to your Company. Sincerely a ANGRY PARENT, AND ANGRY SHOPPER!!!!!!!!!!!!!!!!!

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R. Diaz January 28, 2017 at 9:58 pm

To Whom It May Concern,

I would like to share an experience that I had not too long ago at one of your stores located at the Palmer Square Shopping Center in New Rochelle.

I went to Marshalls to return some items that I purchased through the holidays, I am called to next available register associate who I find to be a very, uninterested sales associate by the name of Kenisha. During the transactions I see she is making faces, sucking her teeth and completely taking an unusual long time trying to find a tag for an item that already had one. When she returns from who knows where, Kenisha tells me that I couldn’t return the item because it wasn’t purchased in this store. As a consumer and card holder I am fully aware of the policies and my rights as a customer. I knew that what she was informing me was incorrect. I really couldn’t believe what I was hearing and seeing. It was a return not a death sentence, I have the right to return an item as long as it falls under the stores compliance. It was truly obvious that she was unprepared to work that day. I asked her for her name because she did wear her name tag and she debated with me about giving me her name. After my persistance she gave me her name.

Luckily, a manager by the name of Jean R. was passing by and I stopped her. I explained to her what was going on. Jean agreed that I was correct and that I could return the item at any Marshalls. Taking over the transaction Jean sends Kenisha to the employee area to retrieve her lanyard and to have a talk with her. It was brought to my attention that this wasn’t Kenisha’s first complaint.

I feel it is my right as a consumer to express my distaste for companies who tolerate and overlook your sales associates’ behavior.
Kenisha was rude, very unprofessional with little to no knowledge of what customer service means. I went on line to file a complaint to Consumer Affairs and surprisingly, Marshalls had many complaints similar to mine.

I feel it is your obligation as a retailer to assure each customer a sterling store experience. Your employees reflect your company. The register is the last place the store has to make a good impression. Sadly, your store failed.

Yours Truly

Mrs. Rebecca Diaz

RebeccaDiaz112d at aol.com

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Anna Rodriguez January 27, 2017 at 1:49 pm

Good Afternoon, I have been shopping at MMarshall’s in Hamden for over 20 years. I had never encounter a problem there until the fall of 2016. I had a layaway I went to pay on. The woman who was working in layaway spoke to me in a manner in which I would never address a dog. She swore at me and laughed. I asked for the manager who was a short Caucasian male. He came to the back of the store to that department. He told me “that the woman whom I was referring to would never behave in such manner. The wOman whose name is Ventura stood behind the manager and laughed, made more faces at me behind the managers back. Since that episode it got to the point where when ever I had to make a layaway payment. This woman would refuse to help me. She would walk away right in front of me and say, “I am on my brake as if now”. Then as if I were a ghost, she would walk away. Often I seen the look on this mans face. I would have to stand at the register while he went in search of someone to take care of me. I cannot possibly stress the feeling of disgust I felt. As I stood at the register wondering how can a person treat another human in such a way yet work in a public place. I stopped shopping there. However, I should not have to stop shopping or doing anything else I do. Because a staff at this place does not know how to treat people.

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DianaM November 13, 2017 at 1:25 pm

Went to Marshalls on Queens Blvd. and purchased an Evolution carryon bag. When I approached the register the ticket could not be found to scan the item. The associate who was helping me told me her name was Diana, same as my name. I remember seeing 2 of the same bags. I went back to where I got it and the other one was gone. I remember this bag because I saw it at Target on Junction Blvd. mall. I told her it was $39.99. She called the manager and the Manager told me that it must be a mistake and that she believed it would be $59.99. She refused to give it to me. I asked her her to call the Target store on Junction Blvd. to confirm the cost of the item. I left my name and number and had it put on hold. She never called me back. I found a better one at the Target on Junction Blvd. I ended up getting a Samsonite for $59.99. See attached photo. The Marshalls on Queens Blvd. is very disorganized and no one seemed to take the extra step to help out their customers. No one seemed to care at all.

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Blair Coombs December 31, 2016 at 5:19 pm

Hello,

I signed up for a Marshall’s and T.J. Maxx rewards card not knowing they were credit cards. I am 20 years old and unaware of these kinds of cards, especially when your sales associates make it seem as though it is a card that offers you discounts, like grocery store cards, instead of informing the customer that it is a credit card. I declined twice but was so heavily pressured. To make this situation even more of a headache, when I found out they were credit cards I had signed up for, I called Marshalls, in Chevy Chase to see how I would go about fixing the problem, the store manager, Craig or Greg Boggs, not certain of the last name was incredibly rude and nonchalant, laughing as if this was some kind of joke. I was clearly in distress about the mistake I had made because of the wording the sales associate used. I would like a response from you for the store manager’s rude behavior.

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